Cheltenham Borough Council
Uckington, Gloucestershire
Are you passionate about delivering outstanding customer service and making a real difference in your community If so, join us at Cheltenham Borough Council as a Customer Service Officer, where you ll be at the heart of our housing services supporting tenants, residents, and stakeholders with care, compassion, and professionalism. Location: Hesters Way Community Resource Centre, GL51 7SU Job Type: Full Time, Permanent Salary: £26,824 to £28,142 per annum Closing Date: 25th January 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Customer Service Officer - The Role: As a Customer Service Officer, you ll be the first point of contact for a wide range of enquiries across housing services. Whether you're resolving an issue over the phone, responding to emails, or helping a resident via our online portal, you'll play a key role in delivering a seamless, respectful and high-quality service to everyone who reaches out to us. Working closely with our friendly and supportive Customer Services Team, you'll ensure that every interaction no matter how complex is handled with efficiency, empathy, and a focus on first-time resolution. Customer Service Officer Key Responsibilities: - To provide a service that, wherever possible aims to deal with customer s queries at first point of contact ensuring that a high-quality of service is always delivered. - To process requests and queries from various sources / parties (for example from tenants, tenant representatives, colleagues) by telephone, email, or customer portal - To comply with any relevant legislation, GDPR and CBC s customer safeguarding responsibilities. Customer Service Officer - You: - GCSEs (5 A-Cs or equivalent, including Maths and English) Skills and abilities - Ability to provide a high level of customer care and to demonstrate excellent organisation and communication skills (both oral and written) - Ability to work within a team and with minimum levels of supervision - Ability to communicate effectively with colleagues and customers at all levels - Knowledge of computerised systems including Microsoft outlook, word, excel and PowerPoint and high level of keyboard skills - Experience with CRM systems and maintaining computerised customer records - Ability to prioritise workload and respond to levels of demand for contact in real time to enable service targets to be met Customer Service Officer - Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing Closing date: 25th January 2026 To submit your application for this exciting Customer Service Officer opportunity, please click on Apply now! Please note that this job advert may close early if we receive a high volume of suitable applications. Previous applicants need not apply.
Jan 12, 2026
Full time
Are you passionate about delivering outstanding customer service and making a real difference in your community If so, join us at Cheltenham Borough Council as a Customer Service Officer, where you ll be at the heart of our housing services supporting tenants, residents, and stakeholders with care, compassion, and professionalism. Location: Hesters Way Community Resource Centre, GL51 7SU Job Type: Full Time, Permanent Salary: £26,824 to £28,142 per annum Closing Date: 25th January 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Customer Service Officer - The Role: As a Customer Service Officer, you ll be the first point of contact for a wide range of enquiries across housing services. Whether you're resolving an issue over the phone, responding to emails, or helping a resident via our online portal, you'll play a key role in delivering a seamless, respectful and high-quality service to everyone who reaches out to us. Working closely with our friendly and supportive Customer Services Team, you'll ensure that every interaction no matter how complex is handled with efficiency, empathy, and a focus on first-time resolution. Customer Service Officer Key Responsibilities: - To provide a service that, wherever possible aims to deal with customer s queries at first point of contact ensuring that a high-quality of service is always delivered. - To process requests and queries from various sources / parties (for example from tenants, tenant representatives, colleagues) by telephone, email, or customer portal - To comply with any relevant legislation, GDPR and CBC s customer safeguarding responsibilities. Customer Service Officer - You: - GCSEs (5 A-Cs or equivalent, including Maths and English) Skills and abilities - Ability to provide a high level of customer care and to demonstrate excellent organisation and communication skills (both oral and written) - Ability to work within a team and with minimum levels of supervision - Ability to communicate effectively with colleagues and customers at all levels - Knowledge of computerised systems including Microsoft outlook, word, excel and PowerPoint and high level of keyboard skills - Experience with CRM systems and maintaining computerised customer records - Ability to prioritise workload and respond to levels of demand for contact in real time to enable service targets to be met Customer Service Officer - Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing Closing date: 25th January 2026 To submit your application for this exciting Customer Service Officer opportunity, please click on Apply now! Please note that this job advert may close early if we receive a high volume of suitable applications. Previous applicants need not apply.
We are working with a provider of social housing who are looking to recruitment a Planned Maintenance Surveyor on a permanent basis. The main function of the role is to oversee the successful delivery of large scale, multi-year projects and contracts, leading on budgetary control, contract coordination, management and administration to ensure services are delivered to customer satisfaction, agreed standards, required level of performance and achieve Value for Money. Duties will include: Leading and managing individual contracts and programmes for component replacement and improvements; ensuring that all properties are maintained to Government Decent Homes standard. Managing all day-to-day contract and/or commercial issues and disputes, ensuring they progress according to due process and are resolved with minimum impact Undertaking the role of Contract Manager/Client Representative on partnering/delivery contracts ensuring a positive working relationship which supports a partnering approach Inspecting the quality of work completed by partnering contractors, and reviewing costs and performance Ensuring that all properties comply with statutory Landlord Health and Safety requirements Contributing to the development of the Annual Investment Programme, ensuring it fits within allocated budget and publishing to stakeholders and customers. Working with the Capital Contracts Manager seek to maximise investment in stock and the environment through Government funding programmes and other partnerships. We are looking for a qualified and highly knowledgeable individual who has a wealth of experience of working as a surveyor within Social Housing. You will require the experience of managing in excess of 1million planned improvement projects This is a full time permanent position predominantly homebased apart from when required in the office or out on patch. To apply for this role, please submit your CV
Jan 12, 2026
Full time
We are working with a provider of social housing who are looking to recruitment a Planned Maintenance Surveyor on a permanent basis. The main function of the role is to oversee the successful delivery of large scale, multi-year projects and contracts, leading on budgetary control, contract coordination, management and administration to ensure services are delivered to customer satisfaction, agreed standards, required level of performance and achieve Value for Money. Duties will include: Leading and managing individual contracts and programmes for component replacement and improvements; ensuring that all properties are maintained to Government Decent Homes standard. Managing all day-to-day contract and/or commercial issues and disputes, ensuring they progress according to due process and are resolved with minimum impact Undertaking the role of Contract Manager/Client Representative on partnering/delivery contracts ensuring a positive working relationship which supports a partnering approach Inspecting the quality of work completed by partnering contractors, and reviewing costs and performance Ensuring that all properties comply with statutory Landlord Health and Safety requirements Contributing to the development of the Annual Investment Programme, ensuring it fits within allocated budget and publishing to stakeholders and customers. Working with the Capital Contracts Manager seek to maximise investment in stock and the environment through Government funding programmes and other partnerships. We are looking for a qualified and highly knowledgeable individual who has a wealth of experience of working as a surveyor within Social Housing. You will require the experience of managing in excess of 1million planned improvement projects This is a full time permanent position predominantly homebased apart from when required in the office or out on patch. To apply for this role, please submit your CV
Great opportunity to work as an Enhanced Security Officer on our prestigious contract at Hinkley Point C. Location: Bridgwater Hours: Average 42 hours per week, based on a 12 hour shift pattern rotating through days, nights and weekends Pay rate: £16.74 per hour Your Time at Work Enhanced Security Officers play a vital role in the protection of our Client's premises, assets, personnel and visitors, which are the key priorities of the security provider. They are required to project a security presence which is both commanding and authoritative whilst remaining calm and professional at all times. Security Officers fulfil various roles as tasked by their Supervisors and as such are high profile enablers to the site and a key representative of the security provider and the Hinkley Point C Project. Part of the Security duties include being trained to use the Delivery Management System and liaising with vehicle drivers arriving on the main construction site and checking all details are correct and vehicles are released to and from the site in accordance with our DCO obligations. All duties are to be conducted with Health & Safety at the forefront of any task and in full compliance with the Assignment Instructions and Site Guidance Procedures. Our Enhanced Security Officers employed on the Hinkley Point C Project are trained to an enhanced service level and their performance must meet or exceed the expectations of the security provider and our Client. Previous security experience is desirable but is not essential. Successful candidates are required to hold a valid Security Industry Authority (SIA) Licence (Security Guard level or above). Key Responsibilities: - Comply with all Health & Safety procedures as set by our Client and the security provider - Conduct delivery vehicle and person checks and comply with DCO obligations - Escalate any delivery issues accordingly - Deploy on task as set by the supervisor - Conduct duties at the Site Main Entry Point - Carry out search procedures on vehicles and personnel - Conduct high visibility patrols (foot & mobile) - Operate Proof of Presence - Respond to security incidents and assist in the coordination of follow up activities - Produce incident reports - Liaise with Emergency services - Operate, maintain equipment and report equipment failures/faults. - Deliver the highest standards of customer and employee care Our Perfect Worker Educational Requirements/Qualifications: - A good standard of education in Maths, English and IT - Entry level IT qualification (desirable) Preferred Experience: - A security professional with prior experience gained in a corporate, Critical National Infrastructure, Police or Military environment - Understanding of H&S requirements Personal Qualities: - Highest levels of integrity, respectfulness and professionalism required at all times - Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of interests - An engaging and proactive 'can do' attitude where successes and failures are shared - Doing what we say we are going to do and only committing to what can be done - Listen and communicate effectively - Ability to plan ahead as far as possible and share intelligence to prevent surprises Personal Qualifications - - Ability to pass and hold National Security Clearance Vetting - A current valid Security Industry Authority (SIA) Licence or is required - Full UK Manual Driving Licence is essential - Able to produce a five year verifiable work history Key Information and Benefits - Permanent Contract - 22 Days Paid leave per year - Industry Sick Pay - Daily Travel Allowance - National Pension Scheme - Dell, Vodafone and O2 discounts - Perks at work (national discount scheme) - Aviva car, home and travel insurance discount - Health Saturday Fund (health cash back scheme for you and your family) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! Job Ref: G229 About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Jan 12, 2026
Full time
Great opportunity to work as an Enhanced Security Officer on our prestigious contract at Hinkley Point C. Location: Bridgwater Hours: Average 42 hours per week, based on a 12 hour shift pattern rotating through days, nights and weekends Pay rate: £16.74 per hour Your Time at Work Enhanced Security Officers play a vital role in the protection of our Client's premises, assets, personnel and visitors, which are the key priorities of the security provider. They are required to project a security presence which is both commanding and authoritative whilst remaining calm and professional at all times. Security Officers fulfil various roles as tasked by their Supervisors and as such are high profile enablers to the site and a key representative of the security provider and the Hinkley Point C Project. Part of the Security duties include being trained to use the Delivery Management System and liaising with vehicle drivers arriving on the main construction site and checking all details are correct and vehicles are released to and from the site in accordance with our DCO obligations. All duties are to be conducted with Health & Safety at the forefront of any task and in full compliance with the Assignment Instructions and Site Guidance Procedures. Our Enhanced Security Officers employed on the Hinkley Point C Project are trained to an enhanced service level and their performance must meet or exceed the expectations of the security provider and our Client. Previous security experience is desirable but is not essential. Successful candidates are required to hold a valid Security Industry Authority (SIA) Licence (Security Guard level or above). Key Responsibilities: - Comply with all Health & Safety procedures as set by our Client and the security provider - Conduct delivery vehicle and person checks and comply with DCO obligations - Escalate any delivery issues accordingly - Deploy on task as set by the supervisor - Conduct duties at the Site Main Entry Point - Carry out search procedures on vehicles and personnel - Conduct high visibility patrols (foot & mobile) - Operate Proof of Presence - Respond to security incidents and assist in the coordination of follow up activities - Produce incident reports - Liaise with Emergency services - Operate, maintain equipment and report equipment failures/faults. - Deliver the highest standards of customer and employee care Our Perfect Worker Educational Requirements/Qualifications: - A good standard of education in Maths, English and IT - Entry level IT qualification (desirable) Preferred Experience: - A security professional with prior experience gained in a corporate, Critical National Infrastructure, Police or Military environment - Understanding of H&S requirements Personal Qualities: - Highest levels of integrity, respectfulness and professionalism required at all times - Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of interests - An engaging and proactive 'can do' attitude where successes and failures are shared - Doing what we say we are going to do and only committing to what can be done - Listen and communicate effectively - Ability to plan ahead as far as possible and share intelligence to prevent surprises Personal Qualifications - - Ability to pass and hold National Security Clearance Vetting - A current valid Security Industry Authority (SIA) Licence or is required - Full UK Manual Driving Licence is essential - Able to produce a five year verifiable work history Key Information and Benefits - Permanent Contract - 22 Days Paid leave per year - Industry Sick Pay - Daily Travel Allowance - National Pension Scheme - Dell, Vodafone and O2 discounts - Perks at work (national discount scheme) - Aviva car, home and travel insurance discount - Health Saturday Fund (health cash back scheme for you and your family) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! Job Ref: G229 About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Search for a particular role, or use the filters to refine results and find the position that's right for you. The DistributionChannel Manager is the primary relationship owner and business driver for a dedicated portfolio of third-party distributors in the EMEA region, working with partners to execute our indirect sales strategy and achieving high-volume growth. The role is responsible for transforming assigned distributors into a motivated, skilled, and self-sufficient sales engine. This includes day-to-day partner engagement, joint business planning, sales enablement and training, pipeline development and monitoring, and ensuring partners are fully equipped to succeed. This is a hands on, commercially driven role that relies on strong relationship building and influence to deliver results. The role focuses on managing strategic partnerships and driving business growth through effective planning and execution. This includes overseeing the commercial relationship with assigned distributors, ensuring revenue targets are met, and implementing joint business plans with clear sales and adoption goals. Regular performance reviews, pipeline calls, and quarterly business reviews help track progress and identify new opportunities. Acting as the voice of the partner within the organization, the role ensures issues are resolved promptly and compliance with ethical standards is maintained. Additionally, the position emphasizes enabling partner sales teams through training, motivation, and incentive programs to prioritize company solutions. It involves managing accurate sales pipelines and forecasts, collaborating on demand and supply planning, and supporting pricing and contract renewals. The role also coordinates marketing campaigns with partners to maximize ROI and serves as the first point of escalation for post sales issues, ensuring smooth operations and customer satisfaction. We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office. About You To be successful in this role, you will ideally have/be: Significant experience in channel sales, distribution management, or business development, preferably within the publishing, EdTech or IT sectors. Proven experience managing third party distributors and a quantifiable track record of meeting or exceeding sales targets. Strong commercial acumen with a clear understanding of channel economics, partner margins, and incentive structures. Confident and compelling presenter and trainer. The ability to build strong, trust based relationships and loyalty with external partners. Translate complex product information into compelling sales narratives and deliver engaging training sessions. Highly numerate and commercially focused, with a relentless drive to hit sales targets. Disciplined in managing pipeline, forecasts, and partner performance metrics. Experience working in a high volume, transactional sales environment. Proficiency with CRM systems (e.g., Salesforce) for pipeline and forecast management. Experience in the local education market with pre existing relationships. We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3 days) and a 35 hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. This role comes with the added benefit of a discretionary annual payment. Please see our Rewards and Recognition page for more information. We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
Jan 12, 2026
Full time
Search for a particular role, or use the filters to refine results and find the position that's right for you. The DistributionChannel Manager is the primary relationship owner and business driver for a dedicated portfolio of third-party distributors in the EMEA region, working with partners to execute our indirect sales strategy and achieving high-volume growth. The role is responsible for transforming assigned distributors into a motivated, skilled, and self-sufficient sales engine. This includes day-to-day partner engagement, joint business planning, sales enablement and training, pipeline development and monitoring, and ensuring partners are fully equipped to succeed. This is a hands on, commercially driven role that relies on strong relationship building and influence to deliver results. The role focuses on managing strategic partnerships and driving business growth through effective planning and execution. This includes overseeing the commercial relationship with assigned distributors, ensuring revenue targets are met, and implementing joint business plans with clear sales and adoption goals. Regular performance reviews, pipeline calls, and quarterly business reviews help track progress and identify new opportunities. Acting as the voice of the partner within the organization, the role ensures issues are resolved promptly and compliance with ethical standards is maintained. Additionally, the position emphasizes enabling partner sales teams through training, motivation, and incentive programs to prioritize company solutions. It involves managing accurate sales pipelines and forecasts, collaborating on demand and supply planning, and supporting pricing and contract renewals. The role also coordinates marketing campaigns with partners to maximize ROI and serves as the first point of escalation for post sales issues, ensuring smooth operations and customer satisfaction. We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office. About You To be successful in this role, you will ideally have/be: Significant experience in channel sales, distribution management, or business development, preferably within the publishing, EdTech or IT sectors. Proven experience managing third party distributors and a quantifiable track record of meeting or exceeding sales targets. Strong commercial acumen with a clear understanding of channel economics, partner margins, and incentive structures. Confident and compelling presenter and trainer. The ability to build strong, trust based relationships and loyalty with external partners. Translate complex product information into compelling sales narratives and deliver engaging training sessions. Highly numerate and commercially focused, with a relentless drive to hit sales targets. Disciplined in managing pipeline, forecasts, and partner performance metrics. Experience working in a high volume, transactional sales environment. Proficiency with CRM systems (e.g., Salesforce) for pipeline and forecast management. Experience in the local education market with pre existing relationships. We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3 days) and a 35 hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. This role comes with the added benefit of a discretionary annual payment. Please see our Rewards and Recognition page for more information. We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
Please note; this is a fixed term vacancy for approximately 12 months. Parkinson s is the fastest growing neurological condition in the world. It affects 166,000 people in the UK and currently there is no cure. We re recruiting for a Senior Individual Giving Officer to join our team. We proudly raise money to help improve life for people with Parkinson s and the people in their lives. Our work helps to fund everything from promising research, to providing personalised support for everyone with Parkinson s, to campaigns fighting for better support for people with Parkinson s and their loved ones. About the role You ll be working on IG digital fundraising campaigns and improvement projects, leading this strategic area of fundraising, to engage and inspire people to donate. And you ll make it as easy as possible for supporters to choose the way they want to give. You ll be part of a team that champions and supports each other, and is innovative in a changing fundraising and external environment to achieve our annual income target of over £5 million. As a team, we use analysis and insight to deliver a variety of direct marketing activities that recruit new donors and ensure everyone can see the impact of their kind contribution. In this role, you will manage digital fundraising operations projects to optimise and improve digital fundraising content and journeys. When opportunities arise, you will lead on digital fundraising campaigns to acquire and retain new supporters and provide the best possible online experience. What you ll do: Support the Individual Giving Manager (IGM) to help set strategic objectives, monitor income and expenditure using data analysis to inform and improve the individual giving programme Plan, create and manage digital IG fundraising campaigns and lead the digital fundraising strategic area within IG to maximise income Work with the Individual Giving Officers (IGO), delegating work as appropriate and championing their personal development. There may be an opportunity to line manage an Individual Giving Officer in the future Use digital tools such as email marketing platforms, digital acquisition platforms, website analytic tools and google sheets to manage insight-led journeys, communications, and to analyse basic performance data to inform and improve decisions from acquisition to conversion Integrate the IG digital fundraising programme into Fundraising & Experience Directorate activities and support the overall Parkinson s UK strategic plan What you ll bring: Strong experience of managing IG digital fundraising activity with substantial income and expenditure budgets Proven success in donor or customer acquisition and retention through digital marketing Substantial experience of creating engaging and inspiring online materials in support of direct marketing campaigns Strong experience of using CMS and email platforms, ideally Marketing Cloud Experience working with PPC, digital ads and social media to acquire donors This is an exciting time for Parkinson s UK and we would love you to join us! Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description. Interviews for this role will be held on Thursday 5 February 2026, in person at our London office Anyone can get Parkinson s. It s vital that the people who work for Parkinson s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Jan 12, 2026
Full time
Please note; this is a fixed term vacancy for approximately 12 months. Parkinson s is the fastest growing neurological condition in the world. It affects 166,000 people in the UK and currently there is no cure. We re recruiting for a Senior Individual Giving Officer to join our team. We proudly raise money to help improve life for people with Parkinson s and the people in their lives. Our work helps to fund everything from promising research, to providing personalised support for everyone with Parkinson s, to campaigns fighting for better support for people with Parkinson s and their loved ones. About the role You ll be working on IG digital fundraising campaigns and improvement projects, leading this strategic area of fundraising, to engage and inspire people to donate. And you ll make it as easy as possible for supporters to choose the way they want to give. You ll be part of a team that champions and supports each other, and is innovative in a changing fundraising and external environment to achieve our annual income target of over £5 million. As a team, we use analysis and insight to deliver a variety of direct marketing activities that recruit new donors and ensure everyone can see the impact of their kind contribution. In this role, you will manage digital fundraising operations projects to optimise and improve digital fundraising content and journeys. When opportunities arise, you will lead on digital fundraising campaigns to acquire and retain new supporters and provide the best possible online experience. What you ll do: Support the Individual Giving Manager (IGM) to help set strategic objectives, monitor income and expenditure using data analysis to inform and improve the individual giving programme Plan, create and manage digital IG fundraising campaigns and lead the digital fundraising strategic area within IG to maximise income Work with the Individual Giving Officers (IGO), delegating work as appropriate and championing their personal development. There may be an opportunity to line manage an Individual Giving Officer in the future Use digital tools such as email marketing platforms, digital acquisition platforms, website analytic tools and google sheets to manage insight-led journeys, communications, and to analyse basic performance data to inform and improve decisions from acquisition to conversion Integrate the IG digital fundraising programme into Fundraising & Experience Directorate activities and support the overall Parkinson s UK strategic plan What you ll bring: Strong experience of managing IG digital fundraising activity with substantial income and expenditure budgets Proven success in donor or customer acquisition and retention through digital marketing Substantial experience of creating engaging and inspiring online materials in support of direct marketing campaigns Strong experience of using CMS and email platforms, ideally Marketing Cloud Experience working with PPC, digital ads and social media to acquire donors This is an exciting time for Parkinson s UK and we would love you to join us! Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description. Interviews for this role will be held on Thursday 5 February 2026, in person at our London office Anyone can get Parkinson s. It s vital that the people who work for Parkinson s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
The Opportunity: As a Danish Client Service Investment Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers. You are encouraged to ask questions, improve processes, and propose fresh solutions. We base your evaluation performance on meritocracy and invest in employee development to help progression and growth within the firm. The more value you can add, the quicker you will be on your way to earning more advanced opportunities. That is how our top executives got there, and we think you can do it too. In fact, we hope you will promote to your next role within 2 or more years (a typical outcome for successful employees). The Day-to-Day: Every day in this role is different! Expect a dynamic day where you will liaise Sale Representatives, Investment Counsellors, and many other parties. You will: Partner directly with top banks (who are our custodians) to assist with administrative and operational tasks Gain exposure to other European countries' businesses Help Investment Counsellors with relationship management by working with existing clients on operational inquiries Help produce reports based on the current situation of prospective clients Be a direct contact or expert in multiple subjects to develop your skills once you assume more responsibility Report to your client Service Team Leader who will aid in your on-the-job training and professional development Your Qualifications: A university degree or equivalent combination of education and experience (Finance/Economics/Business is a plus) Native/Fluent Danish and English skills You can connect with a wide array of audiences by phone and email with a focus on client service Work well in a collaborative, team-oriented setting Commitment to maintain quality of work while sticking to a timeline Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events This is an in office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change. Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
Jan 12, 2026
Full time
The Opportunity: As a Danish Client Service Investment Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers. You are encouraged to ask questions, improve processes, and propose fresh solutions. We base your evaluation performance on meritocracy and invest in employee development to help progression and growth within the firm. The more value you can add, the quicker you will be on your way to earning more advanced opportunities. That is how our top executives got there, and we think you can do it too. In fact, we hope you will promote to your next role within 2 or more years (a typical outcome for successful employees). The Day-to-Day: Every day in this role is different! Expect a dynamic day where you will liaise Sale Representatives, Investment Counsellors, and many other parties. You will: Partner directly with top banks (who are our custodians) to assist with administrative and operational tasks Gain exposure to other European countries' businesses Help Investment Counsellors with relationship management by working with existing clients on operational inquiries Help produce reports based on the current situation of prospective clients Be a direct contact or expert in multiple subjects to develop your skills once you assume more responsibility Report to your client Service Team Leader who will aid in your on-the-job training and professional development Your Qualifications: A university degree or equivalent combination of education and experience (Finance/Economics/Business is a plus) Native/Fluent Danish and English skills You can connect with a wide array of audiences by phone and email with a focus on client service Work well in a collaborative, team-oriented setting Commitment to maintain quality of work while sticking to a timeline Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events This is an in office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change. Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
Quality Engineer Salary dependent on experience Monday to Friday - 40 hours per week Bradford BD12 West Yorkshire - must live within a commutable distance to Bradford Job Purpose Reporting to the Quality Manager the Quality Engineer will manage and improve the performance of the site production and quality system by supporting the Quality Manager in accordance with the annual Operations and Quality objectives, goals, strategies & measures (OGSM). Task & Accountabilities Ensure compliance with all Safety, Health and Environmental procedures. Ensuring that all company HS&E policies and procedures are personally adhered to taking a 'no walk past' approach. Quality Management Systems Support the Quality Manager in developing and maintaining the QMS system in line with ISO9001, including training out across the shop floor Conduct Internal Management Audits Support third party and customer audits Create and maintain department SOP's Deputise for the Quality Manager in the role of site document controller and reporting of KPI's Supplier & Customer Quality Handle customer complaints using disciplined problem-solving techniques such as 8D Act as customer contact for timely complaint response Clearly understand internal / external customer quality requirements, including inspection and test certification, and develop suitable value driven metrics to verify performance improvements. Monitor supplied product quality and raise customer complaints where necessary Conduct contract review of incoming orders, ensuring customer requirements are clearly understood Operational Quality Create control plans and FMEAs for site production processes Carry out layered process audits and process confirmations Use the SAP ERP system to manage product quality status and inspection data Coach & Develop the Quality Technicians with their role on quality, inspection and process control activities Carry out full analysis and ability to facilitate the resolution of Quality problems through the wider cross functional team involvement via suitable tools such as 8D problem solving and lean six sigma methodologies as appropriate. Calibration Manage measurement devices of calibration including maintenance, archiving records and execution of the device plan. Planning & Organising Plan Quality activities in accordance with overall priorities as identified and communicated by the Plant & Quality Manager (as per above). Internal & External Relationships Bradford Plant Management team members UK Quality representatives at other sites Global Quality team members (in UK & outside) External customer representative Internal & External auditors / inspection bodies A methodical, proactive and detailed oriented Quality Engineer who is a strong decision maker. A collaborative team player who has the ability to also work independently. Committed to continuous improvement and professional development. The ability to analyse and interpret data along with coaching all to create a culture that understands and embodies quality. Experience - Need to Know Essential Proven experience of working in a quality engineering or quality assurance role within the manufacturing or engineering environment Experience of quality management systems preferably ISO 9001 Practical experience with root cause analysis, problem solving techniques and continuous improvement processes Experience in conducting internal and supplier audits Background in data analysis, process capabilities etc Desirable Degree qualified in engineering Formal professional qualification in a Quality discipline. Metal material knowledge. Qualification in Metallurgy Knowledge & Skills - Need to be able to Essential Strong proven ability of quality tools and methodologies (e.g. FMEA, 8D etc) Excellent analytical and investigative skills with attention to detail Competent in reading and interpreting engineering drawings and technical specifications Proficient in using quality and manufacturing software (e.g. SAP) Effective verbal and written communication skills for liaising with internal teams, suppliers and customers Strong organisation and time management skills with the ability to manage multiple priorities Desirable Practiced six sigma or equivalent. Presentation & report writing (verbal and written Working in wire industry or similar Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Jan 12, 2026
Full time
Quality Engineer Salary dependent on experience Monday to Friday - 40 hours per week Bradford BD12 West Yorkshire - must live within a commutable distance to Bradford Job Purpose Reporting to the Quality Manager the Quality Engineer will manage and improve the performance of the site production and quality system by supporting the Quality Manager in accordance with the annual Operations and Quality objectives, goals, strategies & measures (OGSM). Task & Accountabilities Ensure compliance with all Safety, Health and Environmental procedures. Ensuring that all company HS&E policies and procedures are personally adhered to taking a 'no walk past' approach. Quality Management Systems Support the Quality Manager in developing and maintaining the QMS system in line with ISO9001, including training out across the shop floor Conduct Internal Management Audits Support third party and customer audits Create and maintain department SOP's Deputise for the Quality Manager in the role of site document controller and reporting of KPI's Supplier & Customer Quality Handle customer complaints using disciplined problem-solving techniques such as 8D Act as customer contact for timely complaint response Clearly understand internal / external customer quality requirements, including inspection and test certification, and develop suitable value driven metrics to verify performance improvements. Monitor supplied product quality and raise customer complaints where necessary Conduct contract review of incoming orders, ensuring customer requirements are clearly understood Operational Quality Create control plans and FMEAs for site production processes Carry out layered process audits and process confirmations Use the SAP ERP system to manage product quality status and inspection data Coach & Develop the Quality Technicians with their role on quality, inspection and process control activities Carry out full analysis and ability to facilitate the resolution of Quality problems through the wider cross functional team involvement via suitable tools such as 8D problem solving and lean six sigma methodologies as appropriate. Calibration Manage measurement devices of calibration including maintenance, archiving records and execution of the device plan. Planning & Organising Plan Quality activities in accordance with overall priorities as identified and communicated by the Plant & Quality Manager (as per above). Internal & External Relationships Bradford Plant Management team members UK Quality representatives at other sites Global Quality team members (in UK & outside) External customer representative Internal & External auditors / inspection bodies A methodical, proactive and detailed oriented Quality Engineer who is a strong decision maker. A collaborative team player who has the ability to also work independently. Committed to continuous improvement and professional development. The ability to analyse and interpret data along with coaching all to create a culture that understands and embodies quality. Experience - Need to Know Essential Proven experience of working in a quality engineering or quality assurance role within the manufacturing or engineering environment Experience of quality management systems preferably ISO 9001 Practical experience with root cause analysis, problem solving techniques and continuous improvement processes Experience in conducting internal and supplier audits Background in data analysis, process capabilities etc Desirable Degree qualified in engineering Formal professional qualification in a Quality discipline. Metal material knowledge. Qualification in Metallurgy Knowledge & Skills - Need to be able to Essential Strong proven ability of quality tools and methodologies (e.g. FMEA, 8D etc) Excellent analytical and investigative skills with attention to detail Competent in reading and interpreting engineering drawings and technical specifications Proficient in using quality and manufacturing software (e.g. SAP) Effective verbal and written communication skills for liaising with internal teams, suppliers and customers Strong organisation and time management skills with the ability to manage multiple priorities Desirable Practiced six sigma or equivalent. Presentation & report writing (verbal and written Working in wire industry or similar Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
The Opportunity: As a Spanish Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers. You are encouraged to ask questions, improve processes, and propose fresh solutions. We base your evaluation performance on meritocracy and invest in employee development to help progression and growth within the firm. The more value you can add, the quicker you will be on your way to earning more advanced opportunities. That is how our top executives got there, and we think you can do it too. In fact, we hope you will promote to your next role within 2 or more years (a typical outcome for successful employees). The Day-to-Day: Every day in this role is different! Expect a dynamic day where you will liaise Sale Representatives, Investment Counsellors, and many other parties. You will: Partner directly with top banks (who are our custodians) to assist with administrative and operational tasks Gain exposure to other European countries' businesses Help Investment Counsellors with relationship management by working with existing clients on operational inquiries Help produce analyses and portfolio recommendations based on the current financial situation of prospective clients Be a direct contact or expert in multiple subjects to develop your skills once you assume more responsibility Report to your client Service Team Leader who will aid in your on-the-job training and professional development Your Qualifications: A university degree or equivalent combination of education and experience (Finance/Economics/Business is a plus) Native/Fluent Spanish and English skills You can connect with a wide array of audiences by phone and email with a focus on client service Work well in a collaborative, team-oriented setting Commitment to maintain quality of work while sticking to a timeline Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team - it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things - so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
Jan 12, 2026
Full time
The Opportunity: As a Spanish Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers. You are encouraged to ask questions, improve processes, and propose fresh solutions. We base your evaluation performance on meritocracy and invest in employee development to help progression and growth within the firm. The more value you can add, the quicker you will be on your way to earning more advanced opportunities. That is how our top executives got there, and we think you can do it too. In fact, we hope you will promote to your next role within 2 or more years (a typical outcome for successful employees). The Day-to-Day: Every day in this role is different! Expect a dynamic day where you will liaise Sale Representatives, Investment Counsellors, and many other parties. You will: Partner directly with top banks (who are our custodians) to assist with administrative and operational tasks Gain exposure to other European countries' businesses Help Investment Counsellors with relationship management by working with existing clients on operational inquiries Help produce analyses and portfolio recommendations based on the current financial situation of prospective clients Be a direct contact or expert in multiple subjects to develop your skills once you assume more responsibility Report to your client Service Team Leader who will aid in your on-the-job training and professional development Your Qualifications: A university degree or equivalent combination of education and experience (Finance/Economics/Business is a plus) Native/Fluent Spanish and English skills You can connect with a wide array of audiences by phone and email with a focus on client service Work well in a collaborative, team-oriented setting Commitment to maintain quality of work while sticking to a timeline Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team - it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things - so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
Role Specific Information Required Early Morning (Starting at 6am) Availability Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency. What You'll Do Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) All Supervisor roles at Kohl's are responsible for: Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture Exercising good judgment; taking appropriate partners as needed Modeling, guiding and providing direction to associates Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty Use key performance indicators (KPIs) to make informed business decisions that drive overall store results Accomplishing multiple tasks within established timeframes Training, monitoring and reinforcing company policies, procedures, standards and guidelines Maintaining adherence to company safety policies for the safety of all associates and customers Key holder responsibilities include opening and closing store processes, and providing direction to associates Other responsibilities as assigned What Skills You Have Required Must be at least 18 years of age or older Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals Strong verbal/written communication and interpersonal skills Flexible availability, including days, nights, weekends, and holidaysPreferred 2 years experience in retail or similar industry Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. Ability to perform the accountabilities listed in the "What You'll Do" Section. Ability to satisfactorily complete company training programs. Ability to comply with dress code requirements. Basic math and reading skills, legible handwriting, and basic computer operation. Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed. Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company. Perform work in accordance with the Physical Requirements section.Physical Requirements Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift. Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis. Ability to stand/walk for the duration of a scheduled shift (at least 8 hours). Ability to visually verify information and locate and inspect merchandise. Ability to comply with health and safety standards.Pay Starts At: $18.10 Our purpose at Kohl's is to take care of families' realest moments. Kohl's has been caring for families for more than 60 years, both the unique and diverse families that shop us every day and the Kohl's family we all belong to. Caring is something that is core to who we are as a brand, and we believe that truly caring means being there for the good stuff, the bad stuff and the real stuff. Kohl's is committed to creating a healthy and safe workplace for our associates. We seek out talent that shares our values and strive to support their journey toward fulfillment at work, at home and within our communities.
Jan 12, 2026
Full time
Role Specific Information Required Early Morning (Starting at 6am) Availability Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency. What You'll Do Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) All Supervisor roles at Kohl's are responsible for: Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture Exercising good judgment; taking appropriate partners as needed Modeling, guiding and providing direction to associates Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty Use key performance indicators (KPIs) to make informed business decisions that drive overall store results Accomplishing multiple tasks within established timeframes Training, monitoring and reinforcing company policies, procedures, standards and guidelines Maintaining adherence to company safety policies for the safety of all associates and customers Key holder responsibilities include opening and closing store processes, and providing direction to associates Other responsibilities as assigned What Skills You Have Required Must be at least 18 years of age or older Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals Strong verbal/written communication and interpersonal skills Flexible availability, including days, nights, weekends, and holidaysPreferred 2 years experience in retail or similar industry Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. Ability to perform the accountabilities listed in the "What You'll Do" Section. Ability to satisfactorily complete company training programs. Ability to comply with dress code requirements. Basic math and reading skills, legible handwriting, and basic computer operation. Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed. Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company. Perform work in accordance with the Physical Requirements section.Physical Requirements Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift. Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis. Ability to stand/walk for the duration of a scheduled shift (at least 8 hours). Ability to visually verify information and locate and inspect merchandise. Ability to comply with health and safety standards.Pay Starts At: $18.10 Our purpose at Kohl's is to take care of families' realest moments. Kohl's has been caring for families for more than 60 years, both the unique and diverse families that shop us every day and the Kohl's family we all belong to. Caring is something that is core to who we are as a brand, and we believe that truly caring means being there for the good stuff, the bad stuff and the real stuff. Kohl's is committed to creating a healthy and safe workplace for our associates. We seek out talent that shares our values and strive to support their journey toward fulfillment at work, at home and within our communities.
The Role: As a multi-trade you will cover most aspects of property maintenance, this will involve carrying out repairs and maintenance to void (empty) Social Housing properties, ensuring all work is undertaken to a high standard with the minimum of supervision. The multi-trade takes ownership of work, aiming for 'First time Fix' on all jobs, operating within the company Health and Safety guidelines, and remaining within budget and time parameters. Who we are: We provide more than 13,000 affordable homes in local authority areas across Kent, Surrey and Sussex. Our residents are our number one priority, which is why our main strategic purpose is to help people flourish. We do this by providing great homes and services, by making a positive difference to the communities we serve and by providing an inclusive and inspiring place to work. Duties & responsibilities: Voids typically require multiple repairs in a short space of time so you must be organised and efficient to support properties being re-let as swiftly as possible. Carry out all aspects of plumbing, whilst being able to carry out other trades also. Carry out general repairs and maintenance tasks ensuring all work meets high-quality standards in line with the void specification. Works will vary in their nature and so you must possess a broad range of good trade skills. Take ownership of assigned work, aiming to resolve issues on the first visit to minimise repeat visits and disruptions. Complete tasks within allocated budgets and timelines to maintain operational efficiency. Operate in accordance with company Health and Safety policies to ensure a safe working environment. Keep up to date with the latest technical advancements and legal requirements relevant to your areas of expertise. Execute duties with minimal supervision whilst maintaining professionalism and a strong commitment to quality. Accountabilities: Advising your supervisor or planner/scheduler in a timely manner when support may be required. Working in partnership with other trades to complete projects. Recording and submitting accurate data using relevant business systems electronic devices. Affording excellent customer service to client representatives. Arranging purchase of materials required to deliver the works in a planned and efficient manner Always comply with safeguarding policy and H&S standards. Operating within the company's occupational road risk policies and procedures Essential and Desirable Criteria Full UK driving licence RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Jan 12, 2026
Full time
The Role: As a multi-trade you will cover most aspects of property maintenance, this will involve carrying out repairs and maintenance to void (empty) Social Housing properties, ensuring all work is undertaken to a high standard with the minimum of supervision. The multi-trade takes ownership of work, aiming for 'First time Fix' on all jobs, operating within the company Health and Safety guidelines, and remaining within budget and time parameters. Who we are: We provide more than 13,000 affordable homes in local authority areas across Kent, Surrey and Sussex. Our residents are our number one priority, which is why our main strategic purpose is to help people flourish. We do this by providing great homes and services, by making a positive difference to the communities we serve and by providing an inclusive and inspiring place to work. Duties & responsibilities: Voids typically require multiple repairs in a short space of time so you must be organised and efficient to support properties being re-let as swiftly as possible. Carry out all aspects of plumbing, whilst being able to carry out other trades also. Carry out general repairs and maintenance tasks ensuring all work meets high-quality standards in line with the void specification. Works will vary in their nature and so you must possess a broad range of good trade skills. Take ownership of assigned work, aiming to resolve issues on the first visit to minimise repeat visits and disruptions. Complete tasks within allocated budgets and timelines to maintain operational efficiency. Operate in accordance with company Health and Safety policies to ensure a safe working environment. Keep up to date with the latest technical advancements and legal requirements relevant to your areas of expertise. Execute duties with minimal supervision whilst maintaining professionalism and a strong commitment to quality. Accountabilities: Advising your supervisor or planner/scheduler in a timely manner when support may be required. Working in partnership with other trades to complete projects. Recording and submitting accurate data using relevant business systems electronic devices. Affording excellent customer service to client representatives. Arranging purchase of materials required to deliver the works in a planned and efficient manner Always comply with safeguarding policy and H&S standards. Operating within the company's occupational road risk policies and procedures Essential and Desirable Criteria Full UK driving licence RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Select how often (in days) to receive an alert: Create Alert This role offers the opportunity to be part of OUP's Academic Sales Operations function-an area that plays a critical role in supporting customers, enabling sales efficiency, and ensuring the smooth running of operational processes. As part of a global organisation committed to academic excellence, you will contribute to meaningful work that supports access to scholarly content, helps maintain strong customer relationships, and ensures accurate sales operations in a mission driven environment. Most candidates considering this role will already be employed, and this opportunity represents a positive shift towards a more collaborative, customer centred, and operationally focused role. You will work with a variety of internal teams-including Sales, Customer Service, Technology, Editorial, Finance, and Marketing-and external stakeholders such as journals customers, societies, agents, and resellers. The work is dynamic and varied, offering exposure to systems including Advantage, Sigma, Salesforce, 8x8, and SAMS, and contributing directly to OUP's revenue enabling processes. Opportunity - the 'what' In this role, you will support Academic Sales Operations by delivering a wide range of administrative, billing, troubleshooting, and system setup responsibilities. Your work will include: Key Responsibilities Communications: Build strong working relationships with internal teams and external customers, societies, agents, and resellers; follow up for required information; support issue investigations and system related tasks; provide updates and clarifications. Administrative tasks: Send invoices, gather and report sales to societies, monitor title feed accuracy, distribute MARC records, send pricing to partners, manage title lists for ebook distribution, verify contacts, and log Salesforce opportunities for Commit to Open. Billing: Process sales workflows across journals and online products (journals subscriptions, archives, trials, consortia agreements, perpetual access, re sellers, Epigeum, etc.); manage billing for Law Pro, Journal Archive, Commit to Open pledges, HE Paypal, and Oxford Learning Link revenue. Troubleshooting: Conduct root cause analysis of issues; support enquiries from Key Accounts and internal teams; investigate errors in access feeds and ensure correct system setup. System Setup: Support onboarding/offboarding tasks, product changes, pricing updates, renewal setups, journal transitions, data uploads, and access management; map institutional customers; activate collection accounts; manage SciPris fee accuracy; remove discontinued products; support quarterly data reviews and clean up. Your work will support revenue growth, customer satisfaction, and the overall efficiency of Sales Operations globally. About You Attributes Approachable, friendly, a team player, flexible. IT literate and comfortable with varied workloads. Strong written and verbal communication skills. Quick learner and able to follow instructions well. Effective time management. Skills & Knowledge Adaptability and ability to integrate change quickly. Strong time management and ability to prioritise effectively. Precise written communication and ability to proofread. Analytical skills with understanding of root cause analysis. Self awareness, resilience, and willingness to learn. Proficiency in Microsoft Office (Excel, Word, Teams, Outlook). Education or Qualifications Educated to A level or equivalent. Previous Experience Familiarity with academic digital resources, journals, or library systems is desirable; knowledge of IP address management is beneficial. Experience with academic digital resources or library systems. Understanding of IP management and access methods. Queries Please contact with any queries relating to this role. Dependent on skills and experience. Please apply on: We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
Jan 12, 2026
Full time
Select how often (in days) to receive an alert: Create Alert This role offers the opportunity to be part of OUP's Academic Sales Operations function-an area that plays a critical role in supporting customers, enabling sales efficiency, and ensuring the smooth running of operational processes. As part of a global organisation committed to academic excellence, you will contribute to meaningful work that supports access to scholarly content, helps maintain strong customer relationships, and ensures accurate sales operations in a mission driven environment. Most candidates considering this role will already be employed, and this opportunity represents a positive shift towards a more collaborative, customer centred, and operationally focused role. You will work with a variety of internal teams-including Sales, Customer Service, Technology, Editorial, Finance, and Marketing-and external stakeholders such as journals customers, societies, agents, and resellers. The work is dynamic and varied, offering exposure to systems including Advantage, Sigma, Salesforce, 8x8, and SAMS, and contributing directly to OUP's revenue enabling processes. Opportunity - the 'what' In this role, you will support Academic Sales Operations by delivering a wide range of administrative, billing, troubleshooting, and system setup responsibilities. Your work will include: Key Responsibilities Communications: Build strong working relationships with internal teams and external customers, societies, agents, and resellers; follow up for required information; support issue investigations and system related tasks; provide updates and clarifications. Administrative tasks: Send invoices, gather and report sales to societies, monitor title feed accuracy, distribute MARC records, send pricing to partners, manage title lists for ebook distribution, verify contacts, and log Salesforce opportunities for Commit to Open. Billing: Process sales workflows across journals and online products (journals subscriptions, archives, trials, consortia agreements, perpetual access, re sellers, Epigeum, etc.); manage billing for Law Pro, Journal Archive, Commit to Open pledges, HE Paypal, and Oxford Learning Link revenue. Troubleshooting: Conduct root cause analysis of issues; support enquiries from Key Accounts and internal teams; investigate errors in access feeds and ensure correct system setup. System Setup: Support onboarding/offboarding tasks, product changes, pricing updates, renewal setups, journal transitions, data uploads, and access management; map institutional customers; activate collection accounts; manage SciPris fee accuracy; remove discontinued products; support quarterly data reviews and clean up. Your work will support revenue growth, customer satisfaction, and the overall efficiency of Sales Operations globally. About You Attributes Approachable, friendly, a team player, flexible. IT literate and comfortable with varied workloads. Strong written and verbal communication skills. Quick learner and able to follow instructions well. Effective time management. Skills & Knowledge Adaptability and ability to integrate change quickly. Strong time management and ability to prioritise effectively. Precise written communication and ability to proofread. Analytical skills with understanding of root cause analysis. Self awareness, resilience, and willingness to learn. Proficiency in Microsoft Office (Excel, Word, Teams, Outlook). Education or Qualifications Educated to A level or equivalent. Previous Experience Familiarity with academic digital resources, journals, or library systems is desirable; knowledge of IP address management is beneficial. Experience with academic digital resources or library systems. Understanding of IP management and access methods. Queries Please contact with any queries relating to this role. Dependent on skills and experience. Please apply on: We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
About the Opportunity Job Type: Permanent Application Deadline: 17 January 2026 Title: Customer Services Representative Department: Client Services Location: Kingswood, Surrey, UK Salary: £25,700 plus bonus Start date: 13th and 27th January 2026 Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose. About Fidelity International With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right. Inside the Client Services team Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you'll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed. What you'll do: Your role and responsibilities include: Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters). Explaining financial products clearly and guiding customers to helpful tools and information. Taking ownership of each interaction, ensuring full resolution. Logging and escalating any potential risks, fraud cases, or vulnerable situations. Handling complaints constructively, aiming for early resolution. What you'll bring: Experience in a customer service role, ideally in a corporate environment. Excellent phone manner and verbal communication skills. An appetite to grow your expertise through continued learning. Strong listening skills and a customer-first attitude. Comfortable using digital tools and eager to learn new systems. A team-oriented approach and a genuine interest in helping others. Why join us in Surrey? Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar. A role that offers real rewards: We offer long-term career stability, a clear development path, and a comprehensive benefits package including: Pension contributions: 10% employer-funded plus up to 3% matched Private Medical Insurance: comprehensive cover for you and your family Cycle to Work & TaxSaver tickets: save on your commute Free access to on-site gym & wellness support: prioritise your health Enhanced parental & family leave: support when it matters most 24/7 Employee Assistance Programme: confidential mental health and wellbeing services Dynamic working options: hybrid flexibility for home and office balance Your future starts here: If you're ready to join a company that offers opportunity, growth, and purpose, we'd love to hear from you. Apply now.
Jan 12, 2026
Full time
About the Opportunity Job Type: Permanent Application Deadline: 17 January 2026 Title: Customer Services Representative Department: Client Services Location: Kingswood, Surrey, UK Salary: £25,700 plus bonus Start date: 13th and 27th January 2026 Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose. About Fidelity International With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right. Inside the Client Services team Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you'll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed. What you'll do: Your role and responsibilities include: Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters). Explaining financial products clearly and guiding customers to helpful tools and information. Taking ownership of each interaction, ensuring full resolution. Logging and escalating any potential risks, fraud cases, or vulnerable situations. Handling complaints constructively, aiming for early resolution. What you'll bring: Experience in a customer service role, ideally in a corporate environment. Excellent phone manner and verbal communication skills. An appetite to grow your expertise through continued learning. Strong listening skills and a customer-first attitude. Comfortable using digital tools and eager to learn new systems. A team-oriented approach and a genuine interest in helping others. Why join us in Surrey? Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar. A role that offers real rewards: We offer long-term career stability, a clear development path, and a comprehensive benefits package including: Pension contributions: 10% employer-funded plus up to 3% matched Private Medical Insurance: comprehensive cover for you and your family Cycle to Work & TaxSaver tickets: save on your commute Free access to on-site gym & wellness support: prioritise your health Enhanced parental & family leave: support when it matters most 24/7 Employee Assistance Programme: confidential mental health and wellbeing services Dynamic working options: hybrid flexibility for home and office balance Your future starts here: If you're ready to join a company that offers opportunity, growth, and purpose, we'd love to hear from you. Apply now.
About the Opportunity Job Type: Permanent Application Deadline: 17 January 2026 Title: Customer Services Representative Department: Client Services Location: Kingswood, Surrey, UK Salary: £25,700 plus bonus Start date: 13th and 27th January 2026 Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose. About Fidelity International With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right. Inside the Client Services team Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you'll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed. What you'll do: Your role and responsibilities include: Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters). Explaining financial products clearly and guiding customers to helpful tools and information. Taking ownership of each interaction, ensuring full resolution. Logging and escalating any potential risks, fraud cases, or vulnerable situations. Handling complaints constructively, aiming for early resolution. What you'll bring: Experience in a customer service role, ideally in a corporate environment. Excellent phone manner and verbal communication skills. An appetite to grow your expertise through continued learning. Strong listening skills and a customer-first attitude. Comfortable using digital tools and eager to learn new systems. A team-oriented approach and a genuine interest in helping others. Why join us in Surrey? Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar. A role that offers real rewards: We offer long-term career stability, a clear development path, and a comprehensive benefits package including: Pension contributions: 10% employer-funded plus up to 3% matched Private Medical Insurance: comprehensive cover for you and your family Cycle to Work & TaxSaver tickets: save on your commute Free access to on-site gym & wellness support: prioritise your health Enhanced parental & family leave: support when it matters most 24/7 Employee Assistance Programme: confidential mental health and wellbeing services Dynamic working options: hybrid flexibility for home and office balance Your future starts here: If you're ready to join a company that offers opportunity, growth, and purpose, we'd love to hear from you. Apply now.
Jan 12, 2026
Full time
About the Opportunity Job Type: Permanent Application Deadline: 17 January 2026 Title: Customer Services Representative Department: Client Services Location: Kingswood, Surrey, UK Salary: £25,700 plus bonus Start date: 13th and 27th January 2026 Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose. About Fidelity International With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right. Inside the Client Services team Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you'll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed. What you'll do: Your role and responsibilities include: Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters). Explaining financial products clearly and guiding customers to helpful tools and information. Taking ownership of each interaction, ensuring full resolution. Logging and escalating any potential risks, fraud cases, or vulnerable situations. Handling complaints constructively, aiming for early resolution. What you'll bring: Experience in a customer service role, ideally in a corporate environment. Excellent phone manner and verbal communication skills. An appetite to grow your expertise through continued learning. Strong listening skills and a customer-first attitude. Comfortable using digital tools and eager to learn new systems. A team-oriented approach and a genuine interest in helping others. Why join us in Surrey? Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar. A role that offers real rewards: We offer long-term career stability, a clear development path, and a comprehensive benefits package including: Pension contributions: 10% employer-funded plus up to 3% matched Private Medical Insurance: comprehensive cover for you and your family Cycle to Work & TaxSaver tickets: save on your commute Free access to on-site gym & wellness support: prioritise your health Enhanced parental & family leave: support when it matters most 24/7 Employee Assistance Programme: confidential mental health and wellbeing services Dynamic working options: hybrid flexibility for home and office balance Your future starts here: If you're ready to join a company that offers opportunity, growth, and purpose, we'd love to hear from you. Apply now.
Accounts Payable Representative - Finance & Administration Location London Business Area Accounting and Finance Ref # Description & Requirements Bloomberg delivers critical information in a world where information matters. We give influential decision-makers in business, finance, and government a competitive edge by connecting them to a dynamic network of news, people, and ideas. To do that, we need a constant flow of ideas, energy, and innovation-which is where you come in. At Bloomberg, you will have the opportunity to go above and beyond and to take risks. Be a part of an organisation that is entering new markets, launching new ventures, and pushing boundaries. Our ever-expanding array of technology, data, news, and media services fosters innovation and empowers clients, offering nearly limitless opportunities for career growth. Our Team There are many responsibilities involved in running a business successfully, but maintaining strong control over Accounts Payable is among the most crucial. We are the team that ensures the company's payables are legitimate and accurate; we provide professional customer service to internal and external clients while consistently maintaining rigorous controls. In this role, you will work on various aspects of Accounts Pay a and fast-paced environment. You will be responsible for processing invoices, handling ad-hoc tasks, managing controls, and delivering projects while providing a positive experience for your stakeholders. To be successful, you will need a strong attention to detail and be an excellent problem-solver. You can balance a high workload while understanding the vital importance of controls. You possess excellent communication and prioritisation skills, with the ability to present ideas for process improvements and the confidence to question the status quo. You thrive in a dynamic, open-plan, team environment, and you understand the true meaning of exceptional customer service. We'll trust you to: Invoice Ingestion: Scan and validate invoices received by email using OCR tools, resolve errors, and escalate technology issues as required within SLAs. Understand all ingestion channel workflows, their specifics, and opportunities, including the underlying technology architecture. High-Volume Processing: Process large volumes of invoices in multiple languages, ensuring discrepancies are resolved or escalated in a timely manner. Invoice Compliance: Review and validate invoices to meet global standards and local government regulations, addressing tax discrepancies and coordinating with vendors for necessary revisions before processing. Government Compliance: Support e-invoicing adoption and ensure adherence to local tax and regulatory requirements, liaising with bookkeepers when necessary. Withholding Tax Management: Work with Indirect Tax teams to identify and code invoices subject to withholding tax and assist with return preparation when required. Global Standards: Comply with global invoicing requirements, flagging discrepancies and reducing risk/fraud exposure. Classification Accuracy: Apply correct coding for general ledger accounts and cost centres, meeting specific business unit requirements. Actively learn business unit needs to ensure proper coding classifications. Account Reconciliation: Reconcile vendor accounts, analyse discrepancies, and resolve issues with vendors and business users. Purchase Ledger Management: Maintain and update the Purchase Ledger in line with departmental SLAs and policies. Month-End Closing: Support activities to meet internal SLAs, ensuring all invoices are reviewed and actioned prior to closing. Automation & Efficiency: Embrace technology to enhance automation, optimise workflows, and improve the Source-to-Pay process. Query Resolution: Handle vendor and internal enquiries promptly through the internal ticketing system, including addressing payment issues, reversals, and approvals. Workflow Optimisation: Streamline processes for invoice processing, purchase order matching, and approval workflows. Professional Collaboration: Maintain professionalism in interactions with Accounts Payable, Source-to-Pay, Technology teams, and other stakeholders. Team Engagement: Participate in team meetings and training, applying Accounts Payable concepts to daily tasks. Self-Service Advocacy: Actively encourage and reinforce the use of self-service options for our internal and external stakeholders. Issue Analysis: Perform root-cause analysis and effectively deliver solutions to stakeholders, vendors, and management. Ad-Hoc Projects: Meet deadlines for accounting tasks, specific projects, and month/year-end activities. You'll need to have: A Bachelor's degree in accounting, finance, or a related field, or equivalent experience. Proven invoice processing knowledge. A minimum of 3 years of previous work experience within Accounts Payable. Excellent time management and organisational skills. Excellent verbal and written communication skills. The ability to cooperate and collaborate effectively with colleagues. Thorough attention to detail, performing all work with high levels of accuracy. Experience with an ERP (SAP preferred). Knowledge of basic financial and accounting terminology. Please note: we use years of experience as a guide, but we will certainly consider applications from all candidates who can demonstrate the skills necessary for the role. We'd love to see: Fluency in a second language. Experience with EDI or other automated invoice ingestion/processing channels (e.g., Ariba, ERS, PO Plan). Experience collaborating on enterprise-wide initiatives. Experience working within a Procure-to-Pay department. Knowledge of the Agile Scrum framework. Does this sound like you? Apply if you think we're a good match. We'll get in touch to let you know what the next steps are. Bloomberg is committed to diversity. It drives our innovation. At Bloomberg, you'll have the opportunity to go above and beyond and to take risks. You'll be a part of an organisation that is entering new markets, launching new ventures, and pushing boundaries. Our ever-expanding array of technology, data, news, and media services champions innovation and empowers clients and offers nearly limitless opportunities for career growth. Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success. Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Jan 12, 2026
Full time
Accounts Payable Representative - Finance & Administration Location London Business Area Accounting and Finance Ref # Description & Requirements Bloomberg delivers critical information in a world where information matters. We give influential decision-makers in business, finance, and government a competitive edge by connecting them to a dynamic network of news, people, and ideas. To do that, we need a constant flow of ideas, energy, and innovation-which is where you come in. At Bloomberg, you will have the opportunity to go above and beyond and to take risks. Be a part of an organisation that is entering new markets, launching new ventures, and pushing boundaries. Our ever-expanding array of technology, data, news, and media services fosters innovation and empowers clients, offering nearly limitless opportunities for career growth. Our Team There are many responsibilities involved in running a business successfully, but maintaining strong control over Accounts Payable is among the most crucial. We are the team that ensures the company's payables are legitimate and accurate; we provide professional customer service to internal and external clients while consistently maintaining rigorous controls. In this role, you will work on various aspects of Accounts Pay a and fast-paced environment. You will be responsible for processing invoices, handling ad-hoc tasks, managing controls, and delivering projects while providing a positive experience for your stakeholders. To be successful, you will need a strong attention to detail and be an excellent problem-solver. You can balance a high workload while understanding the vital importance of controls. You possess excellent communication and prioritisation skills, with the ability to present ideas for process improvements and the confidence to question the status quo. You thrive in a dynamic, open-plan, team environment, and you understand the true meaning of exceptional customer service. We'll trust you to: Invoice Ingestion: Scan and validate invoices received by email using OCR tools, resolve errors, and escalate technology issues as required within SLAs. Understand all ingestion channel workflows, their specifics, and opportunities, including the underlying technology architecture. High-Volume Processing: Process large volumes of invoices in multiple languages, ensuring discrepancies are resolved or escalated in a timely manner. Invoice Compliance: Review and validate invoices to meet global standards and local government regulations, addressing tax discrepancies and coordinating with vendors for necessary revisions before processing. Government Compliance: Support e-invoicing adoption and ensure adherence to local tax and regulatory requirements, liaising with bookkeepers when necessary. Withholding Tax Management: Work with Indirect Tax teams to identify and code invoices subject to withholding tax and assist with return preparation when required. Global Standards: Comply with global invoicing requirements, flagging discrepancies and reducing risk/fraud exposure. Classification Accuracy: Apply correct coding for general ledger accounts and cost centres, meeting specific business unit requirements. Actively learn business unit needs to ensure proper coding classifications. Account Reconciliation: Reconcile vendor accounts, analyse discrepancies, and resolve issues with vendors and business users. Purchase Ledger Management: Maintain and update the Purchase Ledger in line with departmental SLAs and policies. Month-End Closing: Support activities to meet internal SLAs, ensuring all invoices are reviewed and actioned prior to closing. Automation & Efficiency: Embrace technology to enhance automation, optimise workflows, and improve the Source-to-Pay process. Query Resolution: Handle vendor and internal enquiries promptly through the internal ticketing system, including addressing payment issues, reversals, and approvals. Workflow Optimisation: Streamline processes for invoice processing, purchase order matching, and approval workflows. Professional Collaboration: Maintain professionalism in interactions with Accounts Payable, Source-to-Pay, Technology teams, and other stakeholders. Team Engagement: Participate in team meetings and training, applying Accounts Payable concepts to daily tasks. Self-Service Advocacy: Actively encourage and reinforce the use of self-service options for our internal and external stakeholders. Issue Analysis: Perform root-cause analysis and effectively deliver solutions to stakeholders, vendors, and management. Ad-Hoc Projects: Meet deadlines for accounting tasks, specific projects, and month/year-end activities. You'll need to have: A Bachelor's degree in accounting, finance, or a related field, or equivalent experience. Proven invoice processing knowledge. A minimum of 3 years of previous work experience within Accounts Payable. Excellent time management and organisational skills. Excellent verbal and written communication skills. The ability to cooperate and collaborate effectively with colleagues. Thorough attention to detail, performing all work with high levels of accuracy. Experience with an ERP (SAP preferred). Knowledge of basic financial and accounting terminology. Please note: we use years of experience as a guide, but we will certainly consider applications from all candidates who can demonstrate the skills necessary for the role. We'd love to see: Fluency in a second language. Experience with EDI or other automated invoice ingestion/processing channels (e.g., Ariba, ERS, PO Plan). Experience collaborating on enterprise-wide initiatives. Experience working within a Procure-to-Pay department. Knowledge of the Agile Scrum framework. Does this sound like you? Apply if you think we're a good match. We'll get in touch to let you know what the next steps are. Bloomberg is committed to diversity. It drives our innovation. At Bloomberg, you'll have the opportunity to go above and beyond and to take risks. You'll be a part of an organisation that is entering new markets, launching new ventures, and pushing boundaries. Our ever-expanding array of technology, data, news, and media services champions innovation and empowers clients and offers nearly limitless opportunities for career growth. Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success. Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
A leader in the chemical industry seeks an Inside Sales Representative in Basingstoke. This role drives revenue through managing accounts and supporting product launches. Candidates should possess a strong commercial mindset, negotiation skills, and familiarity with the specialty chemicals sector. A bachelor's degree and proven inside sales experience are preferred. Join a vibrant team aiming for exceptional customer experiences while making a direct impact on the company's growth.
Jan 12, 2026
Full time
A leader in the chemical industry seeks an Inside Sales Representative in Basingstoke. This role drives revenue through managing accounts and supporting product launches. Candidates should possess a strong commercial mindset, negotiation skills, and familiarity with the specialty chemicals sector. A bachelor's degree and proven inside sales experience are preferred. Join a vibrant team aiming for exceptional customer experiences while making a direct impact on the company's growth.
About the Opportunity Job Type: Permanent Application Deadline: 17 January 2026 Title: Customer Services Representative Department: Client Services Location: Kingswood, Surrey, UK Salary: £25,700 plus bonus Start date: 13th and 27th January 2026 Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose. About Fidelity International With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right. Inside the Client Services team Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you'll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed. What you'll do: Your role and responsibilities include: Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters). Explaining financial products clearly and guiding customers to helpful tools and information. Taking ownership of each interaction, ensuring full resolution. Logging and escalating any potential risks, fraud cases, or vulnerable situations. Handling complaints constructively, aiming for early resolution. What you'll bring: Experience in a customer service role, ideally in a corporate environment. Excellent phone manner and verbal communication skills. An appetite to grow your expertise through continued learning. Strong listening skills and a customer-first attitude. Comfortable using digital tools and eager to learn new systems. A team-oriented approach and a genuine interest in helping others. Why join us in Surrey? Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar. A role that offers real rewards: We offer long-term career stability, a clear development path, and a comprehensive benefits package including: Pension contributions: 10% employer-funded plus up to 3% matched Private Medical Insurance: comprehensive cover for you and your family Cycle to Work & TaxSaver tickets: save on your commute Free access to on-site gym & wellness support: prioritise your health Enhanced parental & family leave: support when it matters most 24/7 Employee Assistance Programme: confidential mental health and wellbeing services Dynamic working options: hybrid flexibility for home and office balance Your future starts here: If you're ready to join a company that offers opportunity, growth, and purpose, we'd love to hear from you. Apply now.
Jan 12, 2026
Full time
About the Opportunity Job Type: Permanent Application Deadline: 17 January 2026 Title: Customer Services Representative Department: Client Services Location: Kingswood, Surrey, UK Salary: £25,700 plus bonus Start date: 13th and 27th January 2026 Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose. About Fidelity International With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right. Inside the Client Services team Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you'll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed. What you'll do: Your role and responsibilities include: Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters). Explaining financial products clearly and guiding customers to helpful tools and information. Taking ownership of each interaction, ensuring full resolution. Logging and escalating any potential risks, fraud cases, or vulnerable situations. Handling complaints constructively, aiming for early resolution. What you'll bring: Experience in a customer service role, ideally in a corporate environment. Excellent phone manner and verbal communication skills. An appetite to grow your expertise through continued learning. Strong listening skills and a customer-first attitude. Comfortable using digital tools and eager to learn new systems. A team-oriented approach and a genuine interest in helping others. Why join us in Surrey? Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar. A role that offers real rewards: We offer long-term career stability, a clear development path, and a comprehensive benefits package including: Pension contributions: 10% employer-funded plus up to 3% matched Private Medical Insurance: comprehensive cover for you and your family Cycle to Work & TaxSaver tickets: save on your commute Free access to on-site gym & wellness support: prioritise your health Enhanced parental & family leave: support when it matters most 24/7 Employee Assistance Programme: confidential mental health and wellbeing services Dynamic working options: hybrid flexibility for home and office balance Your future starts here: If you're ready to join a company that offers opportunity, growth, and purpose, we'd love to hear from you. Apply now.
About the Opportunity Job Type: Permanent Application Deadline: 17 January 2026 Title: Customer Services Representative Department: Client Services Location: Kingswood, Surrey, UK Salary: £25,700 plus bonus Start date: 13th and 27th January 2026 Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose. About Fidelity International With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right. Inside the Client Services team Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you'll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed. What you'll do: Your role and responsibilities include: Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters). Explaining financial products clearly and guiding customers to helpful tools and information. Taking ownership of each interaction, ensuring full resolution. Logging and escalating any potential risks, fraud cases, or vulnerable situations. Handling complaints constructively, aiming for early resolution. What you'll bring: Experience in a customer service role, ideally in a corporate environment. Excellent phone manner and verbal communication skills. An appetite to grow your expertise through continued learning. Strong listening skills and a customer-first attitude. Comfortable using digital tools and eager to learn new systems. A team-oriented approach and a genuine interest in helping others. Why join us in Surrey? Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar. A role that offers real rewards: We offer long-term career stability, a clear development path, and a comprehensive benefits package including: Pension contributions: 10% employer-funded plus up to 3% matched Private Medical Insurance: comprehensive cover for you and your family Cycle to Work & TaxSaver tickets: save on your commute Free access to on-site gym & wellness support: prioritise your health Enhanced parental & family leave: support when it matters most 24/7 Employee Assistance Programme: confidential mental health and wellbeing services Dynamic working options: hybrid flexibility for home and office balance Your future starts here: If you're ready to join a company that offers opportunity, growth, and purpose, we'd love to hear from you. Apply now.
Jan 12, 2026
Full time
About the Opportunity Job Type: Permanent Application Deadline: 17 January 2026 Title: Customer Services Representative Department: Client Services Location: Kingswood, Surrey, UK Salary: £25,700 plus bonus Start date: 13th and 27th January 2026 Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose. About Fidelity International With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right. Inside the Client Services team Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you'll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed. What you'll do: Your role and responsibilities include: Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters). Explaining financial products clearly and guiding customers to helpful tools and information. Taking ownership of each interaction, ensuring full resolution. Logging and escalating any potential risks, fraud cases, or vulnerable situations. Handling complaints constructively, aiming for early resolution. What you'll bring: Experience in a customer service role, ideally in a corporate environment. Excellent phone manner and verbal communication skills. An appetite to grow your expertise through continued learning. Strong listening skills and a customer-first attitude. Comfortable using digital tools and eager to learn new systems. A team-oriented approach and a genuine interest in helping others. Why join us in Surrey? Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar. A role that offers real rewards: We offer long-term career stability, a clear development path, and a comprehensive benefits package including: Pension contributions: 10% employer-funded plus up to 3% matched Private Medical Insurance: comprehensive cover for you and your family Cycle to Work & TaxSaver tickets: save on your commute Free access to on-site gym & wellness support: prioritise your health Enhanced parental & family leave: support when it matters most 24/7 Employee Assistance Programme: confidential mental health and wellbeing services Dynamic working options: hybrid flexibility for home and office balance Your future starts here: If you're ready to join a company that offers opportunity, growth, and purpose, we'd love to hear from you. Apply now.
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Jan 12, 2026
Full time
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Jan 12, 2026
Full time
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Jan 12, 2026
Full time
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
