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customer service retail advisor liverpool
Michael Page
ER Advisor
Michael Page City, Liverpool
The ER Advisor will play a key role in supporting the Human Resources function within the retail sector, ensuring effective and efficient HR processes. Based in Liverpool, the role involves advising on HR policies, employee relations, and supporting the business's people strategy. Client Details This opportunity is with a well-established business in the retail industry, known for its robust operations and commitment to excellence. As a medium-sized organisation, it offers a structured environment with a focus on delivering high-quality services to its customers and fostering a supportive workplace for employees. Description Provide guidance to managers and employees on HR policies, procedures, and employment legislation. Support employee relations processes, including disciplinary, grievance, and absence management cases. Assist in the development and implementation of HR initiatives aligned with the organisation's goals. Collaborate with the recruitment team to ensure smooth onboarding processes. Maintain accurate employee records in compliance with data protection regulations. Analyse HR data and provide reports to support decision-making processes. Contribute to the development of training programmes and employee engagement initiatives. Support ad-hoc HR projects as required by the department. Profile A successful HR Advisor should have: Strong understanding of HR policies and employment law within the retail sector. 2 years experience of Employee Relations Experience in managing employee relations and advising on HR matters. Proficiency in maintaining accurate employee records and handling sensitive information. Excellent communication and interpersonal skills to liaise with stakeholders at all levels. Ability to work independently and manage multiple tasks effectively. A CIPD qualification or working towards one would be advantageous. Job Offer Competitive salary ranging from 33,000 to 35,000 per annum. Based in Liverpool, offering a convenient location for commuting. Opportunity to work in the retail industry with a respected organisation. Fixed-term contract providing valuable experience in a dynamic HR environment. This is a fantastic opportunity for an experienced HR Advisor to contribute to a thriving organisation in Liverpool. If you are ready to take the next step in your career, we encourage you to apply today!
May 07, 2026
Seasonal
The ER Advisor will play a key role in supporting the Human Resources function within the retail sector, ensuring effective and efficient HR processes. Based in Liverpool, the role involves advising on HR policies, employee relations, and supporting the business's people strategy. Client Details This opportunity is with a well-established business in the retail industry, known for its robust operations and commitment to excellence. As a medium-sized organisation, it offers a structured environment with a focus on delivering high-quality services to its customers and fostering a supportive workplace for employees. Description Provide guidance to managers and employees on HR policies, procedures, and employment legislation. Support employee relations processes, including disciplinary, grievance, and absence management cases. Assist in the development and implementation of HR initiatives aligned with the organisation's goals. Collaborate with the recruitment team to ensure smooth onboarding processes. Maintain accurate employee records in compliance with data protection regulations. Analyse HR data and provide reports to support decision-making processes. Contribute to the development of training programmes and employee engagement initiatives. Support ad-hoc HR projects as required by the department. Profile A successful HR Advisor should have: Strong understanding of HR policies and employment law within the retail sector. 2 years experience of Employee Relations Experience in managing employee relations and advising on HR matters. Proficiency in maintaining accurate employee records and handling sensitive information. Excellent communication and interpersonal skills to liaise with stakeholders at all levels. Ability to work independently and manage multiple tasks effectively. A CIPD qualification or working towards one would be advantageous. Job Offer Competitive salary ranging from 33,000 to 35,000 per annum. Based in Liverpool, offering a convenient location for commuting. Opportunity to work in the retail industry with a respected organisation. Fixed-term contract providing valuable experience in a dynamic HR environment. This is a fantastic opportunity for an experienced HR Advisor to contribute to a thriving organisation in Liverpool. If you are ready to take the next step in your career, we encourage you to apply today!
Senior HR Business Partner
Onward Manchester, Lancashire
About The Role What you can expect from us We offer a competitive salary of £59,800 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We are now recruiting a Senior HR Business Partner on a 12 month Fixed term contract to support business areas in achieving their corporate objectives, with a clear understanding of business priorities, providing informative data and analysis to inform decisions and supporting all organisational change. This role will be home based with no daily requirement to attend the office but the appointed candidate will be required to attend meetings across our North West offices (Didsbury, Liverpool and Accrington) as the business requires. As part of the wider HR Management team, they will ensure effective and pro-active services are delivered across the business, continually horizon scanning best practice on people management including relevant employment law changes, whilst supporting corporate and colleague initiatives. Key Responsibilities Business Partnering With an in-depth knowledge of your allocated business area, be a trusted business partner with the ability to inform and support their business objectives and guide their People Plans. Provide technical expertise on escalated employee relations with ACAS or Tribunal matters, working with external legal advisors, providing assurance to the Executive Team. Where required, support, in conjunction with the Advisory team, on complex people issues, to seek resolution and mitigate risk. Change Management and Organisational Design Provide expertise on organisational change projects and initiatives, providing an overview of all organisational change across the business and taking the lead to support business areas with organisational design, minimising employment risks associated with change. Develop and maintain effective relationships with key stakeholders, including colleague forums as required. Work in partnership with the Reward & Engagement Manager and Resourcing & Talent Manager on aspects of future roles and recruitment needs. Track success measures to ensure organisational change is embedded and any further interventions are implemented to deliver the desired outcomes. People KPI's Collaborate across the HR team to ensure oversight of people performance for your dedicated business area. Proactively report on insight and analysis of all people data, highlighting any trends in performance and/or behaviours across the business to inform and support decisions, providing proposed solutions to mitigate risk and improve performance. Corporate Responsibility Play an active role in corporate forums as required such as OLT, Health & Safety and support the implementation and embedment of wider corporate initiatives and colleague communication. Proactively horizon scan on people management best practice, HR policy framework and provide employment law updates as appropriate to the Executive Team and wider business. Partnership Working Identify, build, and develop an extensive network of internal and external partnerships, acting as an ambassador for Onward. As a member of the HR Management team, you will work proactively and collaboratively on continuous improvement. Collaborate with colleagues or stakeholders on business projects that support our People Strategy. Skills, Knowledge, Experience and potential Experience of working in a shared service environment, with a strong emphasis on great customer service and collaborating with business areas. Excellent working knowledge of Employment Law and best practice Significant experience of working in HR and handling complex employee relations matters and complex organisational change. Proven experience and delivery of TUPE, mergers & acquisitions. Experience in change management, demonstrating effective project management skills, whilst minimising employment risk to the business. Strong and confident communicator with the ability to influence others. Experience in analysing and evaluating data and people insight with options for action to reach sound conclusions. Experience of multi-site & disciplinary environment Excellent oral and written communications Excellent knowledge of Microsoft Office Desirable: Relevant sector experience Qualification Essential CIPD Level 5 Qualified or equivalent significant experience About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Apr 13, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £59,800 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We are now recruiting a Senior HR Business Partner on a 12 month Fixed term contract to support business areas in achieving their corporate objectives, with a clear understanding of business priorities, providing informative data and analysis to inform decisions and supporting all organisational change. This role will be home based with no daily requirement to attend the office but the appointed candidate will be required to attend meetings across our North West offices (Didsbury, Liverpool and Accrington) as the business requires. As part of the wider HR Management team, they will ensure effective and pro-active services are delivered across the business, continually horizon scanning best practice on people management including relevant employment law changes, whilst supporting corporate and colleague initiatives. Key Responsibilities Business Partnering With an in-depth knowledge of your allocated business area, be a trusted business partner with the ability to inform and support their business objectives and guide their People Plans. Provide technical expertise on escalated employee relations with ACAS or Tribunal matters, working with external legal advisors, providing assurance to the Executive Team. Where required, support, in conjunction with the Advisory team, on complex people issues, to seek resolution and mitigate risk. Change Management and Organisational Design Provide expertise on organisational change projects and initiatives, providing an overview of all organisational change across the business and taking the lead to support business areas with organisational design, minimising employment risks associated with change. Develop and maintain effective relationships with key stakeholders, including colleague forums as required. Work in partnership with the Reward & Engagement Manager and Resourcing & Talent Manager on aspects of future roles and recruitment needs. Track success measures to ensure organisational change is embedded and any further interventions are implemented to deliver the desired outcomes. People KPI's Collaborate across the HR team to ensure oversight of people performance for your dedicated business area. Proactively report on insight and analysis of all people data, highlighting any trends in performance and/or behaviours across the business to inform and support decisions, providing proposed solutions to mitigate risk and improve performance. Corporate Responsibility Play an active role in corporate forums as required such as OLT, Health & Safety and support the implementation and embedment of wider corporate initiatives and colleague communication. Proactively horizon scan on people management best practice, HR policy framework and provide employment law updates as appropriate to the Executive Team and wider business. Partnership Working Identify, build, and develop an extensive network of internal and external partnerships, acting as an ambassador for Onward. As a member of the HR Management team, you will work proactively and collaboratively on continuous improvement. Collaborate with colleagues or stakeholders on business projects that support our People Strategy. Skills, Knowledge, Experience and potential Experience of working in a shared service environment, with a strong emphasis on great customer service and collaborating with business areas. Excellent working knowledge of Employment Law and best practice Significant experience of working in HR and handling complex employee relations matters and complex organisational change. Proven experience and delivery of TUPE, mergers & acquisitions. Experience in change management, demonstrating effective project management skills, whilst minimising employment risk to the business. Strong and confident communicator with the ability to influence others. Experience in analysing and evaluating data and people insight with options for action to reach sound conclusions. Experience of multi-site & disciplinary environment Excellent oral and written communications Excellent knowledge of Microsoft Office Desirable: Relevant sector experience Qualification Essential CIPD Level 5 Qualified or equivalent significant experience About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

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