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customer service retail advisor liverpool
Senior HR Business Partner
Onward Manchester, Lancashire
About The Role What you can expect from us We offer a competitive salary of £59,800 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We are now recruiting a Senior HR Business Partner on a 12 month Fixed term contract to support business areas in achieving their corporate objectives, with a clear understanding of business priorities, providing informative data and analysis to inform decisions and supporting all organisational change. This role will be home based with no daily requirement to attend the office but the appointed candidate will be required to attend meetings across our North West offices (Didsbury, Liverpool and Accrington) as the business requires. As part of the wider HR Management team, they will ensure effective and pro-active services are delivered across the business, continually horizon scanning best practice on people management including relevant employment law changes, whilst supporting corporate and colleague initiatives. Key Responsibilities Business Partnering With an in-depth knowledge of your allocated business area, be a trusted business partner with the ability to inform and support their business objectives and guide their People Plans. Provide technical expertise on escalated employee relations with ACAS or Tribunal matters, working with external legal advisors, providing assurance to the Executive Team. Where required, support, in conjunction with the Advisory team, on complex people issues, to seek resolution and mitigate risk. Change Management and Organisational Design Provide expertise on organisational change projects and initiatives, providing an overview of all organisational change across the business and taking the lead to support business areas with organisational design, minimising employment risks associated with change. Develop and maintain effective relationships with key stakeholders, including colleague forums as required. Work in partnership with the Reward & Engagement Manager and Resourcing & Talent Manager on aspects of future roles and recruitment needs. Track success measures to ensure organisational change is embedded and any further interventions are implemented to deliver the desired outcomes. People KPI's Collaborate across the HR team to ensure oversight of people performance for your dedicated business area. Proactively report on insight and analysis of all people data, highlighting any trends in performance and/or behaviours across the business to inform and support decisions, providing proposed solutions to mitigate risk and improve performance. Corporate Responsibility Play an active role in corporate forums as required such as OLT, Health & Safety and support the implementation and embedment of wider corporate initiatives and colleague communication. Proactively horizon scan on people management best practice, HR policy framework and provide employment law updates as appropriate to the Executive Team and wider business. Partnership Working Identify, build, and develop an extensive network of internal and external partnerships, acting as an ambassador for Onward. As a member of the HR Management team, you will work proactively and collaboratively on continuous improvement. Collaborate with colleagues or stakeholders on business projects that support our People Strategy. Skills, Knowledge, Experience and potential Experience of working in a shared service environment, with a strong emphasis on great customer service and collaborating with business areas. Excellent working knowledge of Employment Law and best practice Significant experience of working in HR and handling complex employee relations matters and complex organisational change. Proven experience and delivery of TUPE, mergers & acquisitions. Experience in change management, demonstrating effective project management skills, whilst minimising employment risk to the business. Strong and confident communicator with the ability to influence others. Experience in analysing and evaluating data and people insight with options for action to reach sound conclusions. Experience of multi-site & disciplinary environment Excellent oral and written communications Excellent knowledge of Microsoft Office Desirable: Relevant sector experience Qualification Essential CIPD Level 5 Qualified or equivalent significant experience About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Apr 13, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £59,800 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We are now recruiting a Senior HR Business Partner on a 12 month Fixed term contract to support business areas in achieving their corporate objectives, with a clear understanding of business priorities, providing informative data and analysis to inform decisions and supporting all organisational change. This role will be home based with no daily requirement to attend the office but the appointed candidate will be required to attend meetings across our North West offices (Didsbury, Liverpool and Accrington) as the business requires. As part of the wider HR Management team, they will ensure effective and pro-active services are delivered across the business, continually horizon scanning best practice on people management including relevant employment law changes, whilst supporting corporate and colleague initiatives. Key Responsibilities Business Partnering With an in-depth knowledge of your allocated business area, be a trusted business partner with the ability to inform and support their business objectives and guide their People Plans. Provide technical expertise on escalated employee relations with ACAS or Tribunal matters, working with external legal advisors, providing assurance to the Executive Team. Where required, support, in conjunction with the Advisory team, on complex people issues, to seek resolution and mitigate risk. Change Management and Organisational Design Provide expertise on organisational change projects and initiatives, providing an overview of all organisational change across the business and taking the lead to support business areas with organisational design, minimising employment risks associated with change. Develop and maintain effective relationships with key stakeholders, including colleague forums as required. Work in partnership with the Reward & Engagement Manager and Resourcing & Talent Manager on aspects of future roles and recruitment needs. Track success measures to ensure organisational change is embedded and any further interventions are implemented to deliver the desired outcomes. People KPI's Collaborate across the HR team to ensure oversight of people performance for your dedicated business area. Proactively report on insight and analysis of all people data, highlighting any trends in performance and/or behaviours across the business to inform and support decisions, providing proposed solutions to mitigate risk and improve performance. Corporate Responsibility Play an active role in corporate forums as required such as OLT, Health & Safety and support the implementation and embedment of wider corporate initiatives and colleague communication. Proactively horizon scan on people management best practice, HR policy framework and provide employment law updates as appropriate to the Executive Team and wider business. Partnership Working Identify, build, and develop an extensive network of internal and external partnerships, acting as an ambassador for Onward. As a member of the HR Management team, you will work proactively and collaboratively on continuous improvement. Collaborate with colleagues or stakeholders on business projects that support our People Strategy. Skills, Knowledge, Experience and potential Experience of working in a shared service environment, with a strong emphasis on great customer service and collaborating with business areas. Excellent working knowledge of Employment Law and best practice Significant experience of working in HR and handling complex employee relations matters and complex organisational change. Proven experience and delivery of TUPE, mergers & acquisitions. Experience in change management, demonstrating effective project management skills, whilst minimising employment risk to the business. Strong and confident communicator with the ability to influence others. Experience in analysing and evaluating data and people insight with options for action to reach sound conclusions. Experience of multi-site & disciplinary environment Excellent oral and written communications Excellent knowledge of Microsoft Office Desirable: Relevant sector experience Qualification Essential CIPD Level 5 Qualified or equivalent significant experience About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Addition
Retail Sales Executive
Addition Liverpool, Merseyside
Retail Sales Executive Introduction Be part of a business transforming a nationally recognised retail product into something even more impactful. This is a field-based role where you'll build relationships, drive performance, and help generate funding for meaningful causes across the UK. Role Overview: Location: Field-based (Liverpool regional territory) Package: £30,000pa + company bonus + company car + excellent benefits Industry: Retail / FMCG / Field Sales What You'll Be Doing: Manage your own territory, building strong relationships with a network of retail partners Support retailers to improve in-store standards, maximise sales, and enhance customer experience Deliver marketing updates and key commercial messages aligned to wider business plans Use data and local insights to identify opportunities for growth and performance improvement Plan and execute effective store visits, ensuring KPIs are consistently met Provide training and guidance to retailers, ensuring compliance and best practice Collaborate across teams to share insight and improve ways of working Act as a trusted advisor, driving engagement and advocacy across your territory Main Skills Needed: Experience in sales or customer-facing roles (field-based experience is a plus) Strong commercial awareness with the ability to spot growth opportunities Confident communicator with a consultative approach to relationship building Comfortable delivering training and influencing stakeholders at all levels Ability to analyse data and translate it into actionable insights Organised and self-motivated, with strong territory planning skills IT literate with the flexibility to use different systems Full UK driving licence and willingness to travel regularly What's in It for You: Company bonus scheme and fully expensed company car Matched pension contributions up to 8.5% 26 days holiday + bank holidays + additional wellbeing days Private medical cover and income protection Flexible benefits including EV scheme, financial support services, and healthcare options Enhanced family leave policies £500 annual wellness allowance Employee assistance programme and discounted health assessments Paid volunteering days and matched charitable funding Ongoing learning and development to support your career growth If you're nodding along, let's take the next step. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Apr 13, 2026
Full time
Retail Sales Executive Introduction Be part of a business transforming a nationally recognised retail product into something even more impactful. This is a field-based role where you'll build relationships, drive performance, and help generate funding for meaningful causes across the UK. Role Overview: Location: Field-based (Liverpool regional territory) Package: £30,000pa + company bonus + company car + excellent benefits Industry: Retail / FMCG / Field Sales What You'll Be Doing: Manage your own territory, building strong relationships with a network of retail partners Support retailers to improve in-store standards, maximise sales, and enhance customer experience Deliver marketing updates and key commercial messages aligned to wider business plans Use data and local insights to identify opportunities for growth and performance improvement Plan and execute effective store visits, ensuring KPIs are consistently met Provide training and guidance to retailers, ensuring compliance and best practice Collaborate across teams to share insight and improve ways of working Act as a trusted advisor, driving engagement and advocacy across your territory Main Skills Needed: Experience in sales or customer-facing roles (field-based experience is a plus) Strong commercial awareness with the ability to spot growth opportunities Confident communicator with a consultative approach to relationship building Comfortable delivering training and influencing stakeholders at all levels Ability to analyse data and translate it into actionable insights Organised and self-motivated, with strong territory planning skills IT literate with the flexibility to use different systems Full UK driving licence and willingness to travel regularly What's in It for You: Company bonus scheme and fully expensed company car Matched pension contributions up to 8.5% 26 days holiday + bank holidays + additional wellbeing days Private medical cover and income protection Flexible benefits including EV scheme, financial support services, and healthcare options Enhanced family leave policies £500 annual wellness allowance Employee assistance programme and discounted health assessments Paid volunteering days and matched charitable funding Ongoing learning and development to support your career growth If you're nodding along, let's take the next step. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

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