2 jobs found

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Bruntwood SciTech, owns and manages the largest portfolio of city wide innovation ecosystems in the UK with 10 campuses across Manchester, Leeds, Liverpool, Cheshire, Birmingham, and Cambridge and 31 city centre innovation hubs. We craft the specialist environments that science, technology and innovation businesses need to form, scale and grow. We create and nurture these innovation ecosystems, supported by our in depth sector knowledge, connections and expertise. Here are some examples of our portfolio: Have a look at these videos to give an insight into who we are: You will be part of the wider UK Bruntwood SciTech innovation team who are responsible for developing the right innovation ecosystems and curating the programmes of support to grow and scale 1500 life science, deep tech, digital and innovation businesses across the campus network. Alderley Park is the main hub for this role, so you'll predominantly be based there with some travel to Manchester City Centre to visit our HQ and support our portfolio based close to the Universities on Oxford Road: Manchester Science Park & City Labs. Job purpose: You'll support the commercial growth and development of the Alderley Park ecosystem by attracting and supporting high growth businesses. This will drive the growth of Alderley Park and Manchester portfolios in the main, however this role has the opportunity to contribute to the wider development and success of our other regions. What you'll be doing: Commercial: Work closely with the commercial team to build the pipeline and capture businesses. Add significant value to the pitch process for new customers and provide support to existing customers in their growth with the company. Market Intelligence: Maintain a comprehensive understanding of the life science and tech sector and forge relationships with businesses across your geographic region to coalesce them in the cluster. Business Growth: Define business growth and support needs of portfolio businesses. Identify and manage a network of external partners to deliver growth support to portfolio businesses and attract new businesses into our clusters. Leverage Triple Helix: Lead and leverage senior relationships with universities, business schools, trade bodies, and investment organisations in the region to maximise growth opportunities for portfolio businesses. Sit on relevant steering and advisory boards as appropriate. Cultivate Investment: Build and manage a robust pipeline of potential investors, both domestic and international, with a keen interest in science and tech disciplines relevant to the cluster. Broker investment to support portfolio companies and growing the commercial SME pipeline. Budget and Reporting: support the Chief Scientific Officer in the annual innovation delivery plan and budget and lead on quarterly progress reports across the business. Lead the evaluation of return on investment of different activities within the plan and their success in generating growth for the business. Contribute to monthly KPI flash reports for the region and utilise digital tools (including Salesforce and PowerBI) to track progress of businesses. Proposition Development: Work closely with academic and industry partners to create a compelling value proposition for customers and investors, highlighting the unique advantages and opportunities offered by Bruntwood SciTech clusters. You will support the development of a strong brand and reputation for Bruntwood SciTech innovation provision. Support proposition development in Bruntwood SciTech's growing science locations such as Birmingham and London. What we're looking for: Being a credible expert in life science/medtech innovation is important, however, the ability to pivot and support businesses who operate in; energy, tech, digital and professional services is equally beneficial Experience of business development and building and managing effective strategic partnerships. Commercially aware, KPI driven, and able to work at pace. An understanding of the role of life sciences within the UK economy, with a keen interested in trends and developments within the field. Knowledge of key players and developments in the life science sector - within the region and nationally - and a strong personal network. Excellent presentation and networking skills and an interest in attending and hosting sectoral events. A collaborative team player and effective communicator, motivated by team success. An academic background within Life Sciences would be beneficial but not essential We really believe that if you're brilliant to work with, you deserve brilliant things in return: 28 days holiday plus you get your Birthday off work - and if that's not enough you can also buy & sell holidays too Bonus - based on individual and company performance 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you Sabbatical of up to 12 months so you can take a career break after five years with us Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too Life assurance cover for all colleagues Up to 8% matched pension scheme Discounts & cashback at leading retailers Enhanced maternity / shared parental leave - 26 weeks fully paid leave Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill On our careers page you'll find our benefits calculator, where you can select what benefits you'd use to calculate the savings you'd make. In addition to what to expect within the role and your benefits, it's good to know that you'll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £30m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality. We'll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email for an update.