Facilities Co-ordinator Monday to Friday 08 00 Location(s) Milton Keynes Job Title: Facilities Coordinator We are recruiting a Facilities Coordinator to join the team located in Milton Keynes . The successful candidate will be responsible for supporting the operational delivery of all Facility Management services. Key Tasks Ensure QHSE documentation is maintained and readily available using client CAFM systems e.g. eLogbooks, Hazard Reports, training & competency records. Compliance with and record keeping for ISO 9001/14001 etc. and all Quality Management Systems Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. Provides coordination and administrative support for delivery of Workplace Services such as coaching, onboarding, supported employment, communications Services include, but are not limited to: Engineering services (Hard FM), Document Services, Mailroom Services, Office Supply Management, Cleaning Services Conference, meeting, and event management including room booking, coordination, planning as needed May facilitate client program coordination including but not limited to: Community Programs, Pet Programs, Parking/Commuting Program including the local shuttle and bicycle program. Assists the Workplace Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc. Requests building and/or equipment services as needed Provides administrative support for Workplace Experience team as directed, including expense management, meeting coordination, office and workplace experience equipment care, and supply management Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested Ensures all billings for business services are invoiced and billed as required Responds to customer requests and complaints regarding Workplace Experience services. Attends move meetings and coordinate all moves with client contacts; assists in the completion of the office Business Continuity plan Maintains relationships with vendors that provide services and goods to the office; ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements Administers Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment, and software ordering Performs other duties as assigned Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function. Lead by example and model behaviours that are consistent with our values. Work to build consensus and convince others to reach an agreement. Impact a range of customer, operational, project or service activities within own team and other related teams. Work within broad guidelines and policies. Explain difficult or sensitive information. Person Specification Knowledge and awareness of the facilities management. Strong PC skills, MS Office. Good administrative skills. Well organised and good prioritisation and planning skills Ensuring that all FM services are delivered in a confident and efficient manner. Practical experience in working with supply partners. Customer services experience and the ability to communicate at all levels. Desirable Experience Working with Health & Safety processes and procedures Audit and inspections of contractors work and Risk Assessment and Method Statements
Feb 04, 2026
Full time
Facilities Co-ordinator Monday to Friday 08 00 Location(s) Milton Keynes Job Title: Facilities Coordinator We are recruiting a Facilities Coordinator to join the team located in Milton Keynes . The successful candidate will be responsible for supporting the operational delivery of all Facility Management services. Key Tasks Ensure QHSE documentation is maintained and readily available using client CAFM systems e.g. eLogbooks, Hazard Reports, training & competency records. Compliance with and record keeping for ISO 9001/14001 etc. and all Quality Management Systems Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. Provides coordination and administrative support for delivery of Workplace Services such as coaching, onboarding, supported employment, communications Services include, but are not limited to: Engineering services (Hard FM), Document Services, Mailroom Services, Office Supply Management, Cleaning Services Conference, meeting, and event management including room booking, coordination, planning as needed May facilitate client program coordination including but not limited to: Community Programs, Pet Programs, Parking/Commuting Program including the local shuttle and bicycle program. Assists the Workplace Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc. Requests building and/or equipment services as needed Provides administrative support for Workplace Experience team as directed, including expense management, meeting coordination, office and workplace experience equipment care, and supply management Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested Ensures all billings for business services are invoiced and billed as required Responds to customer requests and complaints regarding Workplace Experience services. Attends move meetings and coordinate all moves with client contacts; assists in the completion of the office Business Continuity plan Maintains relationships with vendors that provide services and goods to the office; ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements Administers Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment, and software ordering Performs other duties as assigned Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function. Lead by example and model behaviours that are consistent with our values. Work to build consensus and convince others to reach an agreement. Impact a range of customer, operational, project or service activities within own team and other related teams. Work within broad guidelines and policies. Explain difficult or sensitive information. Person Specification Knowledge and awareness of the facilities management. Strong PC skills, MS Office. Good administrative skills. Well organised and good prioritisation and planning skills Ensuring that all FM services are delivered in a confident and efficient manner. Practical experience in working with supply partners. Customer services experience and the ability to communicate at all levels. Desirable Experience Working with Health & Safety processes and procedures Audit and inspections of contractors work and Risk Assessment and Method Statements
Insite Energy Limited
Peterborough, Cambridgeshire
About the role Insite Energy is looking for a Billing Team Leader to join the Customer Service team within our growing business, leading a team dedicated to delivering timely, accurate residential billing and outstanding customer support. As the Billing Team Leader, youll oversee a team of three Billing Analysts and one Support Analyst click apply for full job details
Feb 04, 2026
Full time
About the role Insite Energy is looking for a Billing Team Leader to join the Customer Service team within our growing business, leading a team dedicated to delivering timely, accurate residential billing and outstanding customer support. As the Billing Team Leader, youll oversee a team of three Billing Analysts and one Support Analyst click apply for full job details
Our client is a fast-growing, technology-based business who are a market leader in the provision of energy data and services. They have been established for over 40 years and as a business, they currently have over 3.5k customers and employ over 300 people. They are looking for a motivated Administrator within the Asset Team on a 12 month FTC. This is one of the most exciting areas of growth within the Business You will play an important part in supporting the smooth running of network and meter assets, keeping data accurate, and helping customers and colleagues with day-to-day queries. If you are looking for your next career step are driven, keen to learn and have an analytical mind and love data then this could be the perfect role for you! Salary: £24,000 to £25,000 Hours: 35 hours per week, Monday to Friday, 9am-5pm Location: Horley - Hybrid, 2 days in the office / 3 remote. Benefits Include: Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more! Interested? Here s more . As Asset Analyst/Administrator, you will receive all the training and support necessary to maintain the asset data that underpins the business portfolio to maximise their lifetime revenue, while helping to resolve queries. You will: Keep asset and meter information up to date across our systems. Check reports and data to make sure everything is accurate. Help trace and update details for any removed or changed assets. Make sure new meter points are registered correctly and included in billing. Assist with simple reporting tasks for the management team. Respond to customer and internal queries within agreed timescales. Follow company processes and health & safety guidelines. Take part in training and be an active part of the team. Do you have the required skills and attributes? Intermediate knowledge of Excel (pivot tables), Word and Outlook Consistently professional, confident, and calm even in challenging situations. Demonstrate a customer focused approach; and an expectation of others to do likewise. Highly organised with good attention to detail Articulate, professional and clear verbal communication skills. Present information clearly and in an engaging way. Good interpersonal and rapport-building abilities. Precise and appropriate written communication skills. Strong problem-solving and analytical abilities For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Feb 04, 2026
Contractor
Our client is a fast-growing, technology-based business who are a market leader in the provision of energy data and services. They have been established for over 40 years and as a business, they currently have over 3.5k customers and employ over 300 people. They are looking for a motivated Administrator within the Asset Team on a 12 month FTC. This is one of the most exciting areas of growth within the Business You will play an important part in supporting the smooth running of network and meter assets, keeping data accurate, and helping customers and colleagues with day-to-day queries. If you are looking for your next career step are driven, keen to learn and have an analytical mind and love data then this could be the perfect role for you! Salary: £24,000 to £25,000 Hours: 35 hours per week, Monday to Friday, 9am-5pm Location: Horley - Hybrid, 2 days in the office / 3 remote. Benefits Include: Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more! Interested? Here s more . As Asset Analyst/Administrator, you will receive all the training and support necessary to maintain the asset data that underpins the business portfolio to maximise their lifetime revenue, while helping to resolve queries. You will: Keep asset and meter information up to date across our systems. Check reports and data to make sure everything is accurate. Help trace and update details for any removed or changed assets. Make sure new meter points are registered correctly and included in billing. Assist with simple reporting tasks for the management team. Respond to customer and internal queries within agreed timescales. Follow company processes and health & safety guidelines. Take part in training and be an active part of the team. Do you have the required skills and attributes? Intermediate knowledge of Excel (pivot tables), Word and Outlook Consistently professional, confident, and calm even in challenging situations. Demonstrate a customer focused approach; and an expectation of others to do likewise. Highly organised with good attention to detail Articulate, professional and clear verbal communication skills. Present information clearly and in an engaging way. Good interpersonal and rapport-building abilities. Precise and appropriate written communication skills. Strong problem-solving and analytical abilities For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
A Luxury Hotel Front Desk Supervisor is responsible for overseeing the front desk operations to ensure that guests receive the highest level of service. The role typically involves managing a team, ensuring smooth check-in/check-out processes, addressing guest inquiries, and maintaining the hotel's overall guest service standards. Here's a detailed job description: Key Responsibilities: Supervision & Staff Management: Lead, train, and mentor front desk agents to maintain top-tier guest service. Assign duties, ensure shifts are covered, and oversee team performance. Evaluate front desk staff performance and provide constructive feedback. Handle any staffing issues and ensure a positive work environment. Ensure guests experience an efficient and welcoming check-in/check-out process. Resolve guest complaints and concerns promptly and professionally. Anticipate guest needs and personalize services to exceed expectations. Manage VIP and high-profile guests, offering.Are exclusive services. Operational Management: Oversee front desk operations to ensure accuracy and efficiency. Ensure all guest reservations are processed accurately in the system. Maintain accurate records of room availability, check-in/check-out status, and guest preferences. Monitor the daily cash handling, payment transactions, and billing procedures. Work closely with housekeeping, maintenance, and other hotel departments to coordinate guest needs. Ensure that special requests (e.g.,ਕ ਰroom preferences, additional amenities) are communicated and fulfilled. Handle coordination of early/late check-ins and check-outs as necessary. Quality Control: Maintain and ensure the quality of guest experiences at all times. Stay informed about hotel services, local attractions, and amenities to assist guests. Conduct audits to ensure all guest service procedures align with hotel standards. Administrative Duties: Generate reports on guest feedback, occupancy, revenue, and operational trends. Ensure all front desk paperwork and documentation are completed accurately. Maintain and manage hotel room inventory, including upgrades and changes. Crisis Management: Handle emergency situations such as guest safety concerns, overbookings, or system failures in a calm and efficient manner. Ensure proper safety and security measures are in place for guests and staff. Skills & Qualifications: Proven experience in a front desk or customer service role, preferably in a luxury hotel. Strong leadership, communication, and organizational skills. Capability to handle difficult situations and resolve conflicts. Proficiency in hotel management delas (e.g., Opera, Protel, or similar). Exceptional guest service and interpersonal skills. Ability to multitask and work under pressure. A positive, professional demeanor and appearance. Education & Experience: A high school diploma or equivalent (a degree in hospitality management or related field is a plus). Previous experience in the hospitality industry, particularly in a front desk or supervisory role. Working Conditions: Work may involve standing for extended periods, interacting with guests, and handling financial transactions. This role is crucial to maintaining a luxurious, seamless guest experience, and the Front Desk Supervisor is often the face of the hotel, ensuring that guests feel valued and attended to. WHAT'S IN IT FOR YOU Paid time off 401K with company match up to 2% Free shift-meal prepared by our in-house culinary experts
Feb 03, 2026
Full time
A Luxury Hotel Front Desk Supervisor is responsible for overseeing the front desk operations to ensure that guests receive the highest level of service. The role typically involves managing a team, ensuring smooth check-in/check-out processes, addressing guest inquiries, and maintaining the hotel's overall guest service standards. Here's a detailed job description: Key Responsibilities: Supervision & Staff Management: Lead, train, and mentor front desk agents to maintain top-tier guest service. Assign duties, ensure shifts are covered, and oversee team performance. Evaluate front desk staff performance and provide constructive feedback. Handle any staffing issues and ensure a positive work environment. Ensure guests experience an efficient and welcoming check-in/check-out process. Resolve guest complaints and concerns promptly and professionally. Anticipate guest needs and personalize services to exceed expectations. Manage VIP and high-profile guests, offering.Are exclusive services. Operational Management: Oversee front desk operations to ensure accuracy and efficiency. Ensure all guest reservations are processed accurately in the system. Maintain accurate records of room availability, check-in/check-out status, and guest preferences. Monitor the daily cash handling, payment transactions, and billing procedures. Work closely with housekeeping, maintenance, and other hotel departments to coordinate guest needs. Ensure that special requests (e.g.,ਕ ਰroom preferences, additional amenities) are communicated and fulfilled. Handle coordination of early/late check-ins and check-outs as necessary. Quality Control: Maintain and ensure the quality of guest experiences at all times. Stay informed about hotel services, local attractions, and amenities to assist guests. Conduct audits to ensure all guest service procedures align with hotel standards. Administrative Duties: Generate reports on guest feedback, occupancy, revenue, and operational trends. Ensure all front desk paperwork and documentation are completed accurately. Maintain and manage hotel room inventory, including upgrades and changes. Crisis Management: Handle emergency situations such as guest safety concerns, overbookings, or system failures in a calm and efficient manner. Ensure proper safety and security measures are in place for guests and staff. Skills & Qualifications: Proven experience in a front desk or customer service role, preferably in a luxury hotel. Strong leadership, communication, and organizational skills. Capability to handle difficult situations and resolve conflicts. Proficiency in hotel management delas (e.g., Opera, Protel, or similar). Exceptional guest service and interpersonal skills. Ability to multitask and work under pressure. A positive, professional demeanor and appearance. Education & Experience: A high school diploma or equivalent (a degree in hospitality management or related field is a plus). Previous experience in the hospitality industry, particularly in a front desk or supervisory role. Working Conditions: Work may involve standing for extended periods, interacting with guests, and handling financial transactions. This role is crucial to maintaining a luxurious, seamless guest experience, and the Front Desk Supervisor is often the face of the hotel, ensuring that guests feel valued and attended to. WHAT'S IN IT FOR YOU Paid time off 401K with company match up to 2% Free shift-meal prepared by our in-house culinary experts
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Manager to join the team located in Brighton. About the Role: At CBRE, our Workplace Experience Managers create environments where people feel welcomed, supported, and inspired to do their best work. In this role, you'll bring a hospitality mindset into the corporate workplace, elevating service standards, building a vibrant community, and leading a high-performing team across two dynamic sites in Burgess Hill and Brighton. You'll partner closely with the General Manager, shaping the colleague experience end-to-end: delivering exceptional events, optimising day-to-day operations, responding to feedback, and continuously raising the bar. If you're energised by connecting with people, anticipating needs before they arise, and making every interaction meaningful, this role is where you can truly make an impact. This role is fully onsite. Four Pillars of Focus: 1. Community Engagement 2. Conference Centre 3. Space Booking & Special Events Support 4. Maintaining Office Standards Role Responsibilities: Lead & Develop a High-Performing Team Manage, mentor, and grow a team of Workplace Experience professionals across site(s). Oversee recruitment, onboarding, training, performance evaluations, and ongoing coaching. Set daily priorities, staffing schedules, and cross-training plans to ensure seamless service delivery. Model CBRE's RISE values, creating an inclusive, positive team culture that celebrates success and encourages continuous learning. Identify skill gaps and technology needs, ensuring the team has the tools and confidence to excel. Champion a safe working environment for employees, clients, and vendor partners. Deliver Exceptional Operational Services Own the standards within event and meeting spaces, being visible during key moments to ensure flawless execution and client satisfaction. Continuously identify opportunities to enhance service, streamline processes, and elevate the employee experience. Build trusted relationships with stakeholders, resolving competing priorities with diplomacy and clarity. Build trust by responding thoughtfully to client feedback, acting as the main liaison for Workplace Experience, and collaborating with senior leaders to ensure timely and effective resolutions. Establish and deepen vendor partnerships that drive quality, innovation, and cost-efficiency. Ensure your team's work integrates seamlessly with other departments to support wider business goals. Coordinate with third-party vendor programmes including catering, events, transport, mail, and other business services; verify billing accuracy and contract compliance where necessary. What Success looks like: Culture Energy: You consistently bring a positive, high-energy presence that inspires the team, elevates morale, and creates a welcoming, dynamic workplace environment. Adoption Excellence: Compliance with Workplace Experience standards across both sites Engagement Impact: Measurable improvement in colleague satisfaction scores related to Workplace Experience Operational Efficiency: Organise and orchestrate the day-to-day to ensure we are proactively managing the workplace and its environment Knowledge Sharing: Regular dissemination of best practices that demonstrate a clear Return on Experience and colleague impact Relationship Strength: building a strong partnership between General Manager, the catering team and the facilities team Program Innovation: Successful implementation of locally nuanced programs that maintain global consistency while meeting regional needs Role Requirements: Bachelor's Degree preferred; 3-5 years of experience in hospitality, workplace experience, or a similar customer-centric environment. Proven experience managing teams, including hiring, developing, coaching, and recognising high performance. Exceptional organisational skills, curiosity, and a proactive problem-solving mindset. Ability to navigate sensitive or complex conversations with confidence, clarity, and empathy. Strong leadership presence with the ability to motivate others and drive quality, efficiency, and continuous improvement. Proficiency in Microsoft Office Suite. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Feb 03, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Manager to join the team located in Brighton. About the Role: At CBRE, our Workplace Experience Managers create environments where people feel welcomed, supported, and inspired to do their best work. In this role, you'll bring a hospitality mindset into the corporate workplace, elevating service standards, building a vibrant community, and leading a high-performing team across two dynamic sites in Burgess Hill and Brighton. You'll partner closely with the General Manager, shaping the colleague experience end-to-end: delivering exceptional events, optimising day-to-day operations, responding to feedback, and continuously raising the bar. If you're energised by connecting with people, anticipating needs before they arise, and making every interaction meaningful, this role is where you can truly make an impact. This role is fully onsite. Four Pillars of Focus: 1. Community Engagement 2. Conference Centre 3. Space Booking & Special Events Support 4. Maintaining Office Standards Role Responsibilities: Lead & Develop a High-Performing Team Manage, mentor, and grow a team of Workplace Experience professionals across site(s). Oversee recruitment, onboarding, training, performance evaluations, and ongoing coaching. Set daily priorities, staffing schedules, and cross-training plans to ensure seamless service delivery. Model CBRE's RISE values, creating an inclusive, positive team culture that celebrates success and encourages continuous learning. Identify skill gaps and technology needs, ensuring the team has the tools and confidence to excel. Champion a safe working environment for employees, clients, and vendor partners. Deliver Exceptional Operational Services Own the standards within event and meeting spaces, being visible during key moments to ensure flawless execution and client satisfaction. Continuously identify opportunities to enhance service, streamline processes, and elevate the employee experience. Build trusted relationships with stakeholders, resolving competing priorities with diplomacy and clarity. Build trust by responding thoughtfully to client feedback, acting as the main liaison for Workplace Experience, and collaborating with senior leaders to ensure timely and effective resolutions. Establish and deepen vendor partnerships that drive quality, innovation, and cost-efficiency. Ensure your team's work integrates seamlessly with other departments to support wider business goals. Coordinate with third-party vendor programmes including catering, events, transport, mail, and other business services; verify billing accuracy and contract compliance where necessary. What Success looks like: Culture Energy: You consistently bring a positive, high-energy presence that inspires the team, elevates morale, and creates a welcoming, dynamic workplace environment. Adoption Excellence: Compliance with Workplace Experience standards across both sites Engagement Impact: Measurable improvement in colleague satisfaction scores related to Workplace Experience Operational Efficiency: Organise and orchestrate the day-to-day to ensure we are proactively managing the workplace and its environment Knowledge Sharing: Regular dissemination of best practices that demonstrate a clear Return on Experience and colleague impact Relationship Strength: building a strong partnership between General Manager, the catering team and the facilities team Program Innovation: Successful implementation of locally nuanced programs that maintain global consistency while meeting regional needs Role Requirements: Bachelor's Degree preferred; 3-5 years of experience in hospitality, workplace experience, or a similar customer-centric environment. Proven experience managing teams, including hiring, developing, coaching, and recognising high performance. Exceptional organisational skills, curiosity, and a proactive problem-solving mindset. Ability to navigate sensitive or complex conversations with confidence, clarity, and empathy. Strong leadership presence with the ability to motivate others and drive quality, efficiency, and continuous improvement. Proficiency in Microsoft Office Suite. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Ernst & Young Advisory Services Sdn Bhd
Newcastle Upon Tyne, Tyne And Wear
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Market leading growth in our Consulting Service Delivery team has created opportunities for new people to join the team, working in our Newcastle office. CSD is about going beyond advice, we specialise in operational delivery, which means we specialise in implementing solutions on behalf of clients, across a number of different solution areas. Financial Crime is a key concern in the business world currently, with criminals finding new ways to hide the proceeds of their dealings every day. This is a great opportunity to play a key role in helping financial services clients meet their regulatory obligations. The Opportunity We have an excellent opportunity for a Financial Crime Executive to join our Newcastle team. In this role, you will apply your experience and specialist knowledge to help clients meet their regulatory obligations around various compliance matters, such as Transaction Monitoring, Alert Clearing, and Customer Due Diligence. Our continued expansion means we are looking for individuals who thrive in a fast paced environment and enjoy working as part of diverse teams. Your Key Responsibilities As a Financial Crime Executive in our Consulting Service Delivery team, you will collaborate with global EY teams to deliver high quality work to our clients, primarily from the financial sector. You will help our clients gain confidence by leveraging your technical knowledge of compliance matters. You will work with the leadership team to engage directly with clients, providing them with advice and recommendations. You will have the opportunity to work on a range of Financial Crime projects, supporting management in leading teams on Financial Crime engagements. Client Responsibilities Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress Assist with the mobilisation of project teams and design of the processes to be followed Support engagement management activities such as finance tracking, billing, and resource management Develop and maintain productive working relationships with client personnel while building strong internal relationships within Consulting and across other service lines Support bids and proposals for new projects and client opportunities Assist in preparing reports and outputs that will be delivered to clients and other parties Adhering to, and managing, productivity and quality expectations People Responsibilities Contribute to people initiatives, including training and mentoring new joiners Maintain an educational programme to continually develop personal skills Understand and follow workplace policies and procedures Support the development of junior colleagues Act as a workplace coach to junior staff Skills and Attributes for Success History of working for large scale organisations Experience in leading teams to carry out alert clearing, PEP/Sanctions screening, Transaction Monitoring, Negative News Screening, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) Leadership, project management, and teamwork skills Creative, independent, with strong problem solving abilities Strong analytical, interpersonal, communication and writing skills Demonstrated integrity within a professional environment To qualify for the role, you must Eligible to work in the UK Committed to enhancing professional development Have a solid Financial Crime/CDD/KYC background Have knowledge of UK, European and Global Financial Crime frameworks Support EY's connected working approach, with presence in the Newcastle office dictated by business or client demands Ideally, you'll also have Experience working in Financial Services or equivalent in a similar role Experience in coaching or mentoring junior team members What We Look For You'll be a trusted business advisor to our clients, specialising in the Financial Crime sector. They'll look to you to find, ask and answer the questions nobody else has asked yet, and then develop and execute an effective service. If you're ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you. What we offer you At EY, we'll develop you with future focused skills and equip you with world class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . CB1 We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for career development, and with FlexEY, you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Are you ready to shape your future with confidence? Apply today. To help create the best experience during the recruitment process, please describe any disability related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organisation, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Feb 03, 2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Market leading growth in our Consulting Service Delivery team has created opportunities for new people to join the team, working in our Newcastle office. CSD is about going beyond advice, we specialise in operational delivery, which means we specialise in implementing solutions on behalf of clients, across a number of different solution areas. Financial Crime is a key concern in the business world currently, with criminals finding new ways to hide the proceeds of their dealings every day. This is a great opportunity to play a key role in helping financial services clients meet their regulatory obligations. The Opportunity We have an excellent opportunity for a Financial Crime Executive to join our Newcastle team. In this role, you will apply your experience and specialist knowledge to help clients meet their regulatory obligations around various compliance matters, such as Transaction Monitoring, Alert Clearing, and Customer Due Diligence. Our continued expansion means we are looking for individuals who thrive in a fast paced environment and enjoy working as part of diverse teams. Your Key Responsibilities As a Financial Crime Executive in our Consulting Service Delivery team, you will collaborate with global EY teams to deliver high quality work to our clients, primarily from the financial sector. You will help our clients gain confidence by leveraging your technical knowledge of compliance matters. You will work with the leadership team to engage directly with clients, providing them with advice and recommendations. You will have the opportunity to work on a range of Financial Crime projects, supporting management in leading teams on Financial Crime engagements. Client Responsibilities Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress Assist with the mobilisation of project teams and design of the processes to be followed Support engagement management activities such as finance tracking, billing, and resource management Develop and maintain productive working relationships with client personnel while building strong internal relationships within Consulting and across other service lines Support bids and proposals for new projects and client opportunities Assist in preparing reports and outputs that will be delivered to clients and other parties Adhering to, and managing, productivity and quality expectations People Responsibilities Contribute to people initiatives, including training and mentoring new joiners Maintain an educational programme to continually develop personal skills Understand and follow workplace policies and procedures Support the development of junior colleagues Act as a workplace coach to junior staff Skills and Attributes for Success History of working for large scale organisations Experience in leading teams to carry out alert clearing, PEP/Sanctions screening, Transaction Monitoring, Negative News Screening, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) Leadership, project management, and teamwork skills Creative, independent, with strong problem solving abilities Strong analytical, interpersonal, communication and writing skills Demonstrated integrity within a professional environment To qualify for the role, you must Eligible to work in the UK Committed to enhancing professional development Have a solid Financial Crime/CDD/KYC background Have knowledge of UK, European and Global Financial Crime frameworks Support EY's connected working approach, with presence in the Newcastle office dictated by business or client demands Ideally, you'll also have Experience working in Financial Services or equivalent in a similar role Experience in coaching or mentoring junior team members What We Look For You'll be a trusted business advisor to our clients, specialising in the Financial Crime sector. They'll look to you to find, ask and answer the questions nobody else has asked yet, and then develop and execute an effective service. If you're ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you. What we offer you At EY, we'll develop you with future focused skills and equip you with world class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . CB1 We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for career development, and with FlexEY, you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Are you ready to shape your future with confidence? Apply today. To help create the best experience during the recruitment process, please describe any disability related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organisation, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join the team located in London. About the Role: As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled. What You'll Do: Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction. Understand the scope of the contract and make sure that all work is carried out accordingly. Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets. Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork. Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders. Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account. Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs. Deliver monthly reporting support on Contract and Business Unit Reviews. Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems. Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques. Impact own team and other teams whose work activities are closely related. Suggest improvements to existing processes and solutions to improve the efficiency of the team. What You'll Need: Diploma or GED with 3-4 years of job-related experience. A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Organizational skills with an advanced inquisitive mindset. Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Feb 02, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join the team located in London. About the Role: As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled. What You'll Do: Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction. Understand the scope of the contract and make sure that all work is carried out accordingly. Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets. Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork. Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders. Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account. Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs. Deliver monthly reporting support on Contract and Business Unit Reviews. Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems. Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques. Impact own team and other teams whose work activities are closely related. Suggest improvements to existing processes and solutions to improve the efficiency of the team. What You'll Need: Diploma or GED with 3-4 years of job-related experience. A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Organizational skills with an advanced inquisitive mindset. Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
SENIOR PRODUCTION MANAGER - LONDON VENUES SALARY: £50,000 - £60,000 (dependant on experience) Position Overview The Senior Production Manager is responsible for managing the production scope for a large-scale event. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimising delays. This position is responsible for the end-to-end execution of projects from event design and development through closing. The Senior Production Manager will ensure successful and profitable execution of events by following Technical and Production Standards and supporting the implementation of processes and SOP's that drive consistency in event production. This position will partner with Project Management, Sales, and Operations teams in determining event technical requirements and communicating event execution with all parties. The Senior Production Manager will report to the Director, Project Management or General Manager or Regional Operations Manager subject to function and/or region. Key Job Responsibilities Event Production Management Prepare and communicate technical production & labour schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to team members, vendors and venue partners. Determine and secure the resources required to successfully complete each project. Drive Results - Maintain focus on client needs by attending client meetings, creating and maintaining organised show documentation and responding to client concerns and questions. Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project. Assist sales and operations teams to help determine equipment needs and technical solutions for the project. Assist with the creation of technical diagrams when required. Review all sales documents to confirm that the equipment and technical positions will meet the client's needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited to Risk Assessments and Method Statements are in place and communicated to the project delivery team prior to the execution of an event. Event Execution See the Bigger Picture - Act as the production leader and onsite contact for the client throughout the event. Manage all phases of event technical execution from load-in through run of show to load-out. Assume ownership of inventory management throughout the event. Communicate the project plan and client expectations to event team. Manage onsite changes, including schedule, equipment or workforce modifications. Value People - Mentor and communicate with Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market. Do the Right Thing - Ensure compliance with established Technical Standards and Production Standards. At all times, the Project Manager is expected to abide by all health and safety requirements to company and international standards and to ensure that all team members and subcontractors working onsite adhere to the same. Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly. Financial Management Assist in the creation, analysis, and execution of the project budget, partnering with regional leadership to mitigate external workforce and sub-rental spend. Manage event costs to align with budget and ensure all onsite changes are communicated to sales for billing purposes. Assist with the completion of post-event client invoice. Work with operations management to ensure the prompt payment of all external vendors. Ensure compliance with Encore Policies and Procedures to minimise company's exposure to liability claims and property damage, theft and misappropriation. Administrative & Training Complete Encore post-event process, to include the completion of all post-show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider. Participate in the development of Project Management SOP's. Conduct review and analysis of proposed events as required. Disclaimer The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. Job Requirements BA/BS Degree or equivalent experience 4+ years of technical experience in the Corporate Staging or Broadcast industry. Production Management experience preferred 1+ year of Supervisory experience preferred Strong written and oral communication skills Strong Technical Background Strong Client relationship skills Familiarity with budgets and cost control Operational logistics experience Works well under pressure Ability to manage multiple complex job functions within a fast-paced environment MS Office experience required Technical diagram knowledge / experience preferred Ability to travel up to 50% may be required Competencies Optimises Work Processes Financial Acumen Detail Oriented Problem Solving Drives Quality Results Communicates Effectively Plans and Aligns Hospitality Builds Effective Teams Decision Quality Responsiveness Manages Complexity Work Environment Event Venue Work is performed in an event environment with, at times, moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple locations. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dress Code Policy based on an individual venue. Office Work is performed in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dess Code Policy based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.
Feb 02, 2026
Full time
SENIOR PRODUCTION MANAGER - LONDON VENUES SALARY: £50,000 - £60,000 (dependant on experience) Position Overview The Senior Production Manager is responsible for managing the production scope for a large-scale event. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimising delays. This position is responsible for the end-to-end execution of projects from event design and development through closing. The Senior Production Manager will ensure successful and profitable execution of events by following Technical and Production Standards and supporting the implementation of processes and SOP's that drive consistency in event production. This position will partner with Project Management, Sales, and Operations teams in determining event technical requirements and communicating event execution with all parties. The Senior Production Manager will report to the Director, Project Management or General Manager or Regional Operations Manager subject to function and/or region. Key Job Responsibilities Event Production Management Prepare and communicate technical production & labour schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to team members, vendors and venue partners. Determine and secure the resources required to successfully complete each project. Drive Results - Maintain focus on client needs by attending client meetings, creating and maintaining organised show documentation and responding to client concerns and questions. Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project. Assist sales and operations teams to help determine equipment needs and technical solutions for the project. Assist with the creation of technical diagrams when required. Review all sales documents to confirm that the equipment and technical positions will meet the client's needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited to Risk Assessments and Method Statements are in place and communicated to the project delivery team prior to the execution of an event. Event Execution See the Bigger Picture - Act as the production leader and onsite contact for the client throughout the event. Manage all phases of event technical execution from load-in through run of show to load-out. Assume ownership of inventory management throughout the event. Communicate the project plan and client expectations to event team. Manage onsite changes, including schedule, equipment or workforce modifications. Value People - Mentor and communicate with Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market. Do the Right Thing - Ensure compliance with established Technical Standards and Production Standards. At all times, the Project Manager is expected to abide by all health and safety requirements to company and international standards and to ensure that all team members and subcontractors working onsite adhere to the same. Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly. Financial Management Assist in the creation, analysis, and execution of the project budget, partnering with regional leadership to mitigate external workforce and sub-rental spend. Manage event costs to align with budget and ensure all onsite changes are communicated to sales for billing purposes. Assist with the completion of post-event client invoice. Work with operations management to ensure the prompt payment of all external vendors. Ensure compliance with Encore Policies and Procedures to minimise company's exposure to liability claims and property damage, theft and misappropriation. Administrative & Training Complete Encore post-event process, to include the completion of all post-show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider. Participate in the development of Project Management SOP's. Conduct review and analysis of proposed events as required. Disclaimer The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. Job Requirements BA/BS Degree or equivalent experience 4+ years of technical experience in the Corporate Staging or Broadcast industry. Production Management experience preferred 1+ year of Supervisory experience preferred Strong written and oral communication skills Strong Technical Background Strong Client relationship skills Familiarity with budgets and cost control Operational logistics experience Works well under pressure Ability to manage multiple complex job functions within a fast-paced environment MS Office experience required Technical diagram knowledge / experience preferred Ability to travel up to 50% may be required Competencies Optimises Work Processes Financial Acumen Detail Oriented Problem Solving Drives Quality Results Communicates Effectively Plans and Aligns Hospitality Builds Effective Teams Decision Quality Responsiveness Manages Complexity Work Environment Event Venue Work is performed in an event environment with, at times, moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple locations. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dress Code Policy based on an individual venue. Office Work is performed in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dess Code Policy based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.
About TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands-including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we're expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. About the Role: We're looking for a strategic, detail-oriented Senior Media Campaign & Distribution Manager to join our UK Media team and play a key role in delivering high-impact, multi-channel media campaigns across our owned brands. You'll be responsible for shaping and delivering our paid media, print publications, and partner-led campaigns, ensuring they drive meaningful reach, revenue, and audience engagement across the UK market. In this role, your work will directly impact media performance, commercial partnerships, and distribution effectiveness, helping connect audiences with unforgettable live entertainment experiences. You'll sit at the intersection of media strategy, campaign execution, and commercial reporting-bringing clarity, organisation, and insight to a complex media ecosystem. If you thrive in a fast-paced, cross-functional environment and are passionate about media, partnerships, and live entertainment, we'd love to hear from you. Please note: This is a full-time, 12-month fixed-term contract opportunity, and candidates must be based in the Greater London area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. What Success Looks Like: Campaign Execution & Performance Media campaigns across on-platform, OOH, digital, and print channels are delivered on time, on budget, and optimised using performance insights. Revenue & Partner Growth TTG media inventory is proactively promoted and sold, with strong partner relationships driving repeat bookings and incremental revenue. Financial Accuracy & Control Billing, invoicing, insertion orders, and budget tracking are consistently accurate, transparent, and well-documented. Publication & Distribution Excellence Print publications and guides are distributed effectively, with smooth asset trafficking, vendor coordination, and budget oversight. Cross-Team Impact Internal teams and external partners receive clear reporting, compelling narratives, and reliable operational support that enables smarter decision-making. What You'll Do: Own end-to-end media campaign execution across on-platform, OOH, digital, and print channels, ensuring smooth scheduling, trafficking, and creative approvals that drive strong results. Develop and maintain partner relationships with agencies, commercial partners, hotels, and restaurants to secure impactful digital and print placements. Promote and sell TTG media inventory, including ownership of London Theatre Magazine and Guides, supporting broader media sales and partnership initiatives. Produce clear post-campaign reporting and media decks, translating performance data into actionable insights and optimisation recommendations. Manage financial operations, including billing, invoicing, insertion orders, and maintaining accurate UK media trackers to support budget control and reporting. Oversee publications and distribution, managing ad trafficking, asset delivery, vendor relationships (printers, mailing houses, designers), LT subscription service and overall budget oversight. Support Travel Network initiatives, including coordinating TTG's presence at trade events and providing marketing assets for travel trade programs and exhibitions. We're Looking for Someone With: 5-7 years of experience in media planning, campaign management, and distribution, ideally within entertainment, travel, or cultural sectors. Strong analytical and project management skills, with confidence managing multiple campaigns, partners, and deadlines simultaneously. Experience with budget oversight and financial processes, including invoicing, reporting, and media tracking. Excellent communication and relationship-building skills, comfortable working with both internal stakeholders and external partners. Proficiency in media tools, CRM systems, Google Workspace, and Microsoft Office. A proactive, commercially minded approach with a genuine passion for live entertainment and audience engagement. Good To Know: Hybrid work environment (blend of in-office and at-home days) Up to 4 weeks per year of flexible 'work from anywhere' Generous pension match Access to a bespoke Pension scheme Complimentary tickets to shows and events Employee Assistance Programme Access to a corporate rate Vitality PMI plan Healthcare cash plan Season Ticket loans Birthday off Three months of fully paid Parental Leave Employee Charity Donation Matching Annual Professional Development Budget Cycle to work scheme Employee Referral Bonus TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs. TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero-tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking. For information on our UK Privacy policy, click here.
Feb 02, 2026
Full time
About TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands-including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we're expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. About the Role: We're looking for a strategic, detail-oriented Senior Media Campaign & Distribution Manager to join our UK Media team and play a key role in delivering high-impact, multi-channel media campaigns across our owned brands. You'll be responsible for shaping and delivering our paid media, print publications, and partner-led campaigns, ensuring they drive meaningful reach, revenue, and audience engagement across the UK market. In this role, your work will directly impact media performance, commercial partnerships, and distribution effectiveness, helping connect audiences with unforgettable live entertainment experiences. You'll sit at the intersection of media strategy, campaign execution, and commercial reporting-bringing clarity, organisation, and insight to a complex media ecosystem. If you thrive in a fast-paced, cross-functional environment and are passionate about media, partnerships, and live entertainment, we'd love to hear from you. Please note: This is a full-time, 12-month fixed-term contract opportunity, and candidates must be based in the Greater London area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. What Success Looks Like: Campaign Execution & Performance Media campaigns across on-platform, OOH, digital, and print channels are delivered on time, on budget, and optimised using performance insights. Revenue & Partner Growth TTG media inventory is proactively promoted and sold, with strong partner relationships driving repeat bookings and incremental revenue. Financial Accuracy & Control Billing, invoicing, insertion orders, and budget tracking are consistently accurate, transparent, and well-documented. Publication & Distribution Excellence Print publications and guides are distributed effectively, with smooth asset trafficking, vendor coordination, and budget oversight. Cross-Team Impact Internal teams and external partners receive clear reporting, compelling narratives, and reliable operational support that enables smarter decision-making. What You'll Do: Own end-to-end media campaign execution across on-platform, OOH, digital, and print channels, ensuring smooth scheduling, trafficking, and creative approvals that drive strong results. Develop and maintain partner relationships with agencies, commercial partners, hotels, and restaurants to secure impactful digital and print placements. Promote and sell TTG media inventory, including ownership of London Theatre Magazine and Guides, supporting broader media sales and partnership initiatives. Produce clear post-campaign reporting and media decks, translating performance data into actionable insights and optimisation recommendations. Manage financial operations, including billing, invoicing, insertion orders, and maintaining accurate UK media trackers to support budget control and reporting. Oversee publications and distribution, managing ad trafficking, asset delivery, vendor relationships (printers, mailing houses, designers), LT subscription service and overall budget oversight. Support Travel Network initiatives, including coordinating TTG's presence at trade events and providing marketing assets for travel trade programs and exhibitions. We're Looking for Someone With: 5-7 years of experience in media planning, campaign management, and distribution, ideally within entertainment, travel, or cultural sectors. Strong analytical and project management skills, with confidence managing multiple campaigns, partners, and deadlines simultaneously. Experience with budget oversight and financial processes, including invoicing, reporting, and media tracking. Excellent communication and relationship-building skills, comfortable working with both internal stakeholders and external partners. Proficiency in media tools, CRM systems, Google Workspace, and Microsoft Office. A proactive, commercially minded approach with a genuine passion for live entertainment and audience engagement. Good To Know: Hybrid work environment (blend of in-office and at-home days) Up to 4 weeks per year of flexible 'work from anywhere' Generous pension match Access to a bespoke Pension scheme Complimentary tickets to shows and events Employee Assistance Programme Access to a corporate rate Vitality PMI plan Healthcare cash plan Season Ticket loans Birthday off Three months of fully paid Parental Leave Employee Charity Donation Matching Annual Professional Development Budget Cycle to work scheme Employee Referral Bonus TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs. TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero-tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking. For information on our UK Privacy policy, click here.
StudioXAG creates bold spaces that tell big stories We are a B Corp-certified creative studio in London that believes in business as a force for good. We create exciting experiences for some of the world's best known brands, telling stories that touch every corner of the globe. Luckily for us, we have a diverse team of conceptual thinkers, creative dreamers and inquisitive makers that help this happen. They're our core. They make us tick, inspire us, push us to be better. Now we want to hear from you. The Role: Studio XAG is looking for a Freelance Senior Project Manager to manage projects across the design team from our London headquarters, ensuring the seamless delivery of design projects whilst delivering a high level of customer service to all of our clients. Reporting into our Lead Project Manager you'll be joining a large-sized design team of 15 in a vibrant, exciting, and creative environment. You will have the opportunity to work with great brands on exciting projects; windows, permanent retail spaces, digital experiences and pop ups; driving planning and organisation across the design studio. We're looking for a confident, highly organised Freelance Senior Project Manager who has a hunger for facilitating the creation of inspiring industry-leading work. You should have strong project and client management experience within our industry, implementing and streamlining processes across teams to drive consistency and a high level of organisation. Ideal Experience: 5+ years experience in a similar role, Project Managing design for windows, permanent retail spaces, digital experiences and pop ups Seasoned industry player with varied client-facing experience Excellent understanding of the world of retail and brand experience and the design and production process Strong IT skills - in particular Google Workspace (Sheets, Slides & Docs), (or other similar PM tools), HubSpot (or other similar Sales & Marketing tools), Synergist (or other similar quoting & scheduling software) Experienced and highly competent in financial management of projects. Set up, tracking and billing Organisational master who is efficient and takes pride in their attention to detail Excellent communication skills A strong background in client servicing Great problem solving skills Leadership qualities and a hunger to deliver the best results Skills & Responsibilities: Project Planning: for multiple projects of varying size, you will develop comprehensive project plans, including scope, objectives, timelines, budgets and resource allocation, in collaboration with design team leadership and our clients Resource Management: support the Traffic Manager & Lead Project Manager by maintaining up-to-date project information, flagging availability changes, and assisting in the resolution of resource challenges Client Communication: maintain regular and transparent communication with clients, keeping them informed about project progress, changes, and addressing any concerns or feedback in a professional and proactive manner. Ensuring both the client and the design team have what they need in regards to information & files in good time to deliver the projects. Booking, organising, facilitating and leading on client calls and meetings when required Internal communication: within the design team and across the business ensuring the clients needs are met and the project is delivered to our standards. Ensuring clean and accurate handover of projects between departments and stakeholders Budget Management: manage project budgets, tracking expenses, and ensuring that projects are delivered within the allocated budget. Build & provide cost estimates and client-facing quotes. Provide financial status and forecasts to clients and internally as necessary. Ensure all design projects are delivered on time and within budget managing the scope and timelines throughout and bringing key stakeholders together to solve timing and budgeting issues Timeline Management: create and manage multiple project schedules, ensuring deadlines are met and critical milestones are achieved. Identify potential roadblocks and implement solutions to keep projects on track Risk Assessment and Mitigation: identify project risks and develop strategies to mitigate these risks. Ensure that contingency plans are in place to handle unforeseen issues Documentation: maintain comprehensive project documentation, including project reports, status updates, and client correspondence Client Servicing: deliver exceptional client experiences through strong project management, ensuring seamless onboarding and ongoing satisfaction. Proactively manage client relationships by regularly gathering feedback through satisfaction surveys and promptly escalating and resolving any client issues or concerns. Location: We currently work a hybrid model; 3 days a week from our East London studio in E10 and 2 flexible days. Our normal working hours are 9am - 6pm but flexible working hours and days are available. Day rate: £300-£400 per day, please state your day rate upon application. Inclusion & Diversity StudioXAG is committed to a policy of equal opportunities, we strongly believe diversity helps us create better design. We embrace diversity in all areas of activity and encourage applications from people with disabilities and people of all ethnicities.
Feb 02, 2026
Full time
StudioXAG creates bold spaces that tell big stories We are a B Corp-certified creative studio in London that believes in business as a force for good. We create exciting experiences for some of the world's best known brands, telling stories that touch every corner of the globe. Luckily for us, we have a diverse team of conceptual thinkers, creative dreamers and inquisitive makers that help this happen. They're our core. They make us tick, inspire us, push us to be better. Now we want to hear from you. The Role: Studio XAG is looking for a Freelance Senior Project Manager to manage projects across the design team from our London headquarters, ensuring the seamless delivery of design projects whilst delivering a high level of customer service to all of our clients. Reporting into our Lead Project Manager you'll be joining a large-sized design team of 15 in a vibrant, exciting, and creative environment. You will have the opportunity to work with great brands on exciting projects; windows, permanent retail spaces, digital experiences and pop ups; driving planning and organisation across the design studio. We're looking for a confident, highly organised Freelance Senior Project Manager who has a hunger for facilitating the creation of inspiring industry-leading work. You should have strong project and client management experience within our industry, implementing and streamlining processes across teams to drive consistency and a high level of organisation. Ideal Experience: 5+ years experience in a similar role, Project Managing design for windows, permanent retail spaces, digital experiences and pop ups Seasoned industry player with varied client-facing experience Excellent understanding of the world of retail and brand experience and the design and production process Strong IT skills - in particular Google Workspace (Sheets, Slides & Docs), (or other similar PM tools), HubSpot (or other similar Sales & Marketing tools), Synergist (or other similar quoting & scheduling software) Experienced and highly competent in financial management of projects. Set up, tracking and billing Organisational master who is efficient and takes pride in their attention to detail Excellent communication skills A strong background in client servicing Great problem solving skills Leadership qualities and a hunger to deliver the best results Skills & Responsibilities: Project Planning: for multiple projects of varying size, you will develop comprehensive project plans, including scope, objectives, timelines, budgets and resource allocation, in collaboration with design team leadership and our clients Resource Management: support the Traffic Manager & Lead Project Manager by maintaining up-to-date project information, flagging availability changes, and assisting in the resolution of resource challenges Client Communication: maintain regular and transparent communication with clients, keeping them informed about project progress, changes, and addressing any concerns or feedback in a professional and proactive manner. Ensuring both the client and the design team have what they need in regards to information & files in good time to deliver the projects. Booking, organising, facilitating and leading on client calls and meetings when required Internal communication: within the design team and across the business ensuring the clients needs are met and the project is delivered to our standards. Ensuring clean and accurate handover of projects between departments and stakeholders Budget Management: manage project budgets, tracking expenses, and ensuring that projects are delivered within the allocated budget. Build & provide cost estimates and client-facing quotes. Provide financial status and forecasts to clients and internally as necessary. Ensure all design projects are delivered on time and within budget managing the scope and timelines throughout and bringing key stakeholders together to solve timing and budgeting issues Timeline Management: create and manage multiple project schedules, ensuring deadlines are met and critical milestones are achieved. Identify potential roadblocks and implement solutions to keep projects on track Risk Assessment and Mitigation: identify project risks and develop strategies to mitigate these risks. Ensure that contingency plans are in place to handle unforeseen issues Documentation: maintain comprehensive project documentation, including project reports, status updates, and client correspondence Client Servicing: deliver exceptional client experiences through strong project management, ensuring seamless onboarding and ongoing satisfaction. Proactively manage client relationships by regularly gathering feedback through satisfaction surveys and promptly escalating and resolving any client issues or concerns. Location: We currently work a hybrid model; 3 days a week from our East London studio in E10 and 2 flexible days. Our normal working hours are 9am - 6pm but flexible working hours and days are available. Day rate: £300-£400 per day, please state your day rate upon application. Inclusion & Diversity StudioXAG is committed to a policy of equal opportunities, we strongly believe diversity helps us create better design. We embrace diversity in all areas of activity and encourage applications from people with disabilities and people of all ethnicities.
Are you passionate about technology, transformation, and making a real impact in the legal sector? We're more than just a technology consultancy - we're trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions, the leading SaaS practice management platform, we're driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager , where you'll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won't just implement systems; you'll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £70,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: We are at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. We are a UK-based managed service provider and have grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making us a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As Technical Delivery Manager, you'll be at the forefront of driving digital transformation for law firms across the UK. You'll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of our ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You'll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. We're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems-we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 01, 2026
Full time
Are you passionate about technology, transformation, and making a real impact in the legal sector? We're more than just a technology consultancy - we're trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions, the leading SaaS practice management platform, we're driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager , where you'll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won't just implement systems; you'll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £70,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: We are at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. We are a UK-based managed service provider and have grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making us a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As Technical Delivery Manager, you'll be at the forefront of driving digital transformation for law firms across the UK. You'll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of our ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You'll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. We're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems-we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Get Staffed Online Recruitment Limited
Leeds, Yorkshire
Service Desk Engineer Up to £32,000 per annum - DOE Full Time - Onsite Location: Leeds Marshalls Mill, Holbeck Our client is looking for a proactive and positive Service Desk Engineer to join the team and support their customers with valuable IT support for Microsoft 365 environments. Company Overview Our client is a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology. Working with clients across the UK, EU, and US, they deliver IT solutions that drive growth, efficiency, and reliability. Known for their technical expertise and transparent, approachable service, they build lasting partnerships with their clients based on trust. Core Role Working under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically. As well as servicing user-initiated requests, you will also be required to set up new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you ll play a key part in ensuring their clients' success. Day-to-day, you will engage customers via email and phone, collaborating to resolve and progress queries. When necessary, you ll escalate issues appropriately to ensure a smooth service experience. You ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside their business support team to produce client quotes and ensure accurate billing. This role is about communication and collaboration as much as technical skill. By working with the other members of the team, you can help our client provide an excellent service to their customers. Competencies: Communication: Strong verbal and written communication skills, enabling clear interaction with clients at all levels to resolve technical issues across diverse sectors. Delivering Results: Approach challenges proactively, using problem-solving and critical thinking to deliver exceptional service, even when under pressure. Exceeding Client Expectations: Maintain a professional, positive attitude, consistently going the extra mile to exceed client expectations and ensure smooth service delivery. Commercial Awareness: Understand your role in the organisation and its services, contributing to both your development and that of the company by identifying opportunities for improvement. Delivering Value: Proactively address client challenges with critical thinking and resilience along with a desire to learn new skills and identify trends to explore and develop within the business. Collaboration and Teamwork: A positive team player and self-starter. The ideal candidate will have the following experience: Service Desk: 3+ Years (preferred). IT Support: 3+ Years (preferred). Working within a service provider (preferred). And the below skills: Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive. Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies. Experience with Android, iOS, macOS, and Windows (10 and later). Ability to assemble and replace PC parts. Strong attention to detail and excellent telephone manner to communicate clearly with clients. A full job description is included on the application page. What is on offer: City centre location with free on-site parking. 8% employer pension contribution. Performance-related annual bonus. Professional development support allowance. Click apply now and upload an up-to-date CV.
Feb 01, 2026
Full time
Service Desk Engineer Up to £32,000 per annum - DOE Full Time - Onsite Location: Leeds Marshalls Mill, Holbeck Our client is looking for a proactive and positive Service Desk Engineer to join the team and support their customers with valuable IT support for Microsoft 365 environments. Company Overview Our client is a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology. Working with clients across the UK, EU, and US, they deliver IT solutions that drive growth, efficiency, and reliability. Known for their technical expertise and transparent, approachable service, they build lasting partnerships with their clients based on trust. Core Role Working under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically. As well as servicing user-initiated requests, you will also be required to set up new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you ll play a key part in ensuring their clients' success. Day-to-day, you will engage customers via email and phone, collaborating to resolve and progress queries. When necessary, you ll escalate issues appropriately to ensure a smooth service experience. You ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside their business support team to produce client quotes and ensure accurate billing. This role is about communication and collaboration as much as technical skill. By working with the other members of the team, you can help our client provide an excellent service to their customers. Competencies: Communication: Strong verbal and written communication skills, enabling clear interaction with clients at all levels to resolve technical issues across diverse sectors. Delivering Results: Approach challenges proactively, using problem-solving and critical thinking to deliver exceptional service, even when under pressure. Exceeding Client Expectations: Maintain a professional, positive attitude, consistently going the extra mile to exceed client expectations and ensure smooth service delivery. Commercial Awareness: Understand your role in the organisation and its services, contributing to both your development and that of the company by identifying opportunities for improvement. Delivering Value: Proactively address client challenges with critical thinking and resilience along with a desire to learn new skills and identify trends to explore and develop within the business. Collaboration and Teamwork: A positive team player and self-starter. The ideal candidate will have the following experience: Service Desk: 3+ Years (preferred). IT Support: 3+ Years (preferred). Working within a service provider (preferred). And the below skills: Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive. Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies. Experience with Android, iOS, macOS, and Windows (10 and later). Ability to assemble and replace PC parts. Strong attention to detail and excellent telephone manner to communicate clearly with clients. A full job description is included on the application page. What is on offer: City centre location with free on-site parking. 8% employer pension contribution. Performance-related annual bonus. Professional development support allowance. Click apply now and upload an up-to-date CV.
Customer Complaints Advisor Our client Our client is a well-established, family-owned business based in Aldershot, Hampshire, known for providing a supportive and people-focused working environment. With a strong emphasis on teamwork, transparency, and accountability, they offer employees the opportunity to work closely with senior leadership and feel genuinely valued within the organisation. The company prides itself on maintaining a positive workplace culture where individuals are encouraged to take ownership, contribute ideas, and play an active part in delivering high standards of customer service. They are passionate about continuous improvement and are looking for proactive, customer-focused individuals who share their commitment to excellence. This is an exciting opportunity to join a stable and growing business where strong relationships, professional development, and delivering outstanding customer outcomes are at the heart of what they do. Hours: Monday - Thursday: 8.30am - 5.30pm and Fully office-based (no remote working) Location: Aldershot, Hampshire Salary: 29k Perks: Funded internal and external training, career development in a fast growing business, annual leave purchase scheme, employee referral bonus and additional wellbeing initiatives Job description As a Customer Complaints Advisor / Aftersales Executive, you will play a significant role in delivering outstanding customer service and ensuring all customer complaints are handled professionally and in line with company procedures. Working closely with the Quality Control department and internal colleagues, you will manage the full complaints process from initial customer contact through to resolution. This is a busy and varied customer service and complaints role, ideal for someone highly organised, structured, and confident working under pressure. Key duties will include: Managing inbound telephone calls and customer service enquiries Handling customer complaints received via email, phone, or escalation routes Providing prompt and professional complaint resolution support Investigating customer complaints to establish facts and identify solutions Liaising with internal teams to ensure complaints are recorded and resolved correctly Escalating complex complaints to the Head of Sales when required Organising credit notes and customer refunds Supporting customers with invoice and billing queries Managing internal and external complaint correspondence Preparing for and attending Quality Control and complaints review meetings Building strong customer relationships through excellent aftersales service Key skills Previous experience in complaints handling within a customer service environment Strong customer service and complaint resolution skills Excellent communication skills, both verbal and written Ability to work under pressure and manage escalated complaints Highly organised with strong attention to detail Confident working to strict deadlines and changing priorities Proactive, service-minded, and customer-focused approach Strong team player with a commitment to customer satisfaction What's on offer?:- A stable, office-based customer service and complaints role Supportive team environment within a family-owned business Training and development opportunities funded by the business Excellent holiday allowance and additional employee benefits Opportunity to play a key part in customer complaint resolution and aftersales support
Feb 01, 2026
Full time
Customer Complaints Advisor Our client Our client is a well-established, family-owned business based in Aldershot, Hampshire, known for providing a supportive and people-focused working environment. With a strong emphasis on teamwork, transparency, and accountability, they offer employees the opportunity to work closely with senior leadership and feel genuinely valued within the organisation. The company prides itself on maintaining a positive workplace culture where individuals are encouraged to take ownership, contribute ideas, and play an active part in delivering high standards of customer service. They are passionate about continuous improvement and are looking for proactive, customer-focused individuals who share their commitment to excellence. This is an exciting opportunity to join a stable and growing business where strong relationships, professional development, and delivering outstanding customer outcomes are at the heart of what they do. Hours: Monday - Thursday: 8.30am - 5.30pm and Fully office-based (no remote working) Location: Aldershot, Hampshire Salary: 29k Perks: Funded internal and external training, career development in a fast growing business, annual leave purchase scheme, employee referral bonus and additional wellbeing initiatives Job description As a Customer Complaints Advisor / Aftersales Executive, you will play a significant role in delivering outstanding customer service and ensuring all customer complaints are handled professionally and in line with company procedures. Working closely with the Quality Control department and internal colleagues, you will manage the full complaints process from initial customer contact through to resolution. This is a busy and varied customer service and complaints role, ideal for someone highly organised, structured, and confident working under pressure. Key duties will include: Managing inbound telephone calls and customer service enquiries Handling customer complaints received via email, phone, or escalation routes Providing prompt and professional complaint resolution support Investigating customer complaints to establish facts and identify solutions Liaising with internal teams to ensure complaints are recorded and resolved correctly Escalating complex complaints to the Head of Sales when required Organising credit notes and customer refunds Supporting customers with invoice and billing queries Managing internal and external complaint correspondence Preparing for and attending Quality Control and complaints review meetings Building strong customer relationships through excellent aftersales service Key skills Previous experience in complaints handling within a customer service environment Strong customer service and complaint resolution skills Excellent communication skills, both verbal and written Ability to work under pressure and manage escalated complaints Highly organised with strong attention to detail Confident working to strict deadlines and changing priorities Proactive, service-minded, and customer-focused approach Strong team player with a commitment to customer satisfaction What's on offer?:- A stable, office-based customer service and complaints role Supportive team environment within a family-owned business Training and development opportunities funded by the business Excellent holiday allowance and additional employee benefits Opportunity to play a key part in customer complaint resolution and aftersales support
A client of ours in the Witham area are recruiting a Credit Control Manager to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 5.30pm and paying a negotiable depending on experience. This role offers hybrid working after a successful probationary period, working 1-2 days from home. Please note that this role will involve travel to other sites based in Stoke and Ipswich. In this newly created role, key duties include but are not limited to: Develop and maintain credit control policies. Perform credit assessments and set credit limits in line with trade terms and strategy. Work with Sales, Operations, and Customer Service to balance growth and risk. Oversee timely collection of receivables. Lead and train a team of credit controllers to ensure accurate reconciliations and proactive follow-up. Resolve customer disputes and billing queries. Improve debtor days (DSO) and cash flow performance. Prepare monthly reports on debtors, cash collections, aged debt, and credit exposure. Monitor KPIs (DSO, overdue debt, write-offs) and support cash flow forecasting and bad debt provisions. Improve and streamline credit processes using ERP, CRM, and credit management tools. Skills and Experience required to be considered for this Credit Control Manager position: 3-5 years leadership experience with credit control Proven track record in credit control and collections management in a high-volume, low-quantum environment. Excellent communication and negotiation skills High attention to detail Ability to prioritise and work under pressure Experience within the logistics distribution and supply chain industry desirable If you feel like you meet the above criteria & would like to be considered for this Credit Control Manager position, please apply with your CV.
Jan 30, 2026
Full time
A client of ours in the Witham area are recruiting a Credit Control Manager to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 5.30pm and paying a negotiable depending on experience. This role offers hybrid working after a successful probationary period, working 1-2 days from home. Please note that this role will involve travel to other sites based in Stoke and Ipswich. In this newly created role, key duties include but are not limited to: Develop and maintain credit control policies. Perform credit assessments and set credit limits in line with trade terms and strategy. Work with Sales, Operations, and Customer Service to balance growth and risk. Oversee timely collection of receivables. Lead and train a team of credit controllers to ensure accurate reconciliations and proactive follow-up. Resolve customer disputes and billing queries. Improve debtor days (DSO) and cash flow performance. Prepare monthly reports on debtors, cash collections, aged debt, and credit exposure. Monitor KPIs (DSO, overdue debt, write-offs) and support cash flow forecasting and bad debt provisions. Improve and streamline credit processes using ERP, CRM, and credit management tools. Skills and Experience required to be considered for this Credit Control Manager position: 3-5 years leadership experience with credit control Proven track record in credit control and collections management in a high-volume, low-quantum environment. Excellent communication and negotiation skills High attention to detail Ability to prioritise and work under pressure Experience within the logistics distribution and supply chain industry desirable If you feel like you meet the above criteria & would like to be considered for this Credit Control Manager position, please apply with your CV.
WorkDay Delivery Lead Swindon, Newport, or Billingham- flexible and hybrid working options Band F : 51,501 - 64,967 (DOE) Working at UKSBS UKSBS is a shared public sector service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy. Our people are the heart of our success. We are always looking for talented individuals to join our team and play a part in that success, that's why we invest and grow our workforce. In return for your talent and contributions, we offer flexible and family-friendly working arrangements, a generous benefits package, an inclusive working environment that values your contribution, and opportunities to develop your skills and career with us. In line with the Government's Shared Services Strategy, the Matrix Programme is intended to deliver modern, cost-effective and scalable shared business services to nine departments (the Policy Cluster), with UKSBS as the provider, meeting changing Government requirements, and driving innovations to optimise efficiencies and enhance user experience. The Programme will also implement a new modern SaaS ERP platform, from which UKSBS can deliver these services, driving harmonisation and significant business change across the Departments. This is a large, complex multi-year programme. Duties will include, but are not limited to the following: Be embedded with the Programme team and SI partner, where these roles provide hands-on oversight, governance, and management of the design, build, test and delivery of HCM related processes, translating 'As-Is' set up into 'To-Be' work stream requirements through the exploitation of deep modular subject matter expertise, business process flows and system enhancements experience. Lead system requirements documentation work to analyse process flows and create i.e. Low-Level Logical Design artefacts, Impact Assessments, Privacy Impact Assessments and Data Protection Impact Assessment to support Matrix colleagues. Build and maintain effective working relationships with customers and third-party suppliers, interface with key stakeholders to clarify, refine and validate requirements; Continually improve design, setup, and system test processes to drive quality standards Support Matrix work stream leads and provide a pivotal liaison point of reference with ia wide range of system end-users, both internally and external Understand strategic and resourcing needs pointed at Matrix work streams, ensuring delivery and support tasks are prioritised and completed in line with plans. Communicate information at the right level to drive decisions and actions. Conduct feasibility studies and participate in/lead workshops for the implementation of new/upgraded products and processes. To do this role well you will have the following experience: Demonstrable Workday Cloud experience in HR, Payroll, Workforce Planning, and Analytics & Reporting Ability to partner with key internal and external stakeholders and work stream leads to understand strategies to effectively plan, prioritise and schedule work. Demonstrable firsthand leadership experience within a complex multi-tiered, multi-client ERP platformed organisation. A proven track record of to participating and driving Leadership Group-level meetings to facilitate a greater understanding of design requirements, TOM strategy, and delivery timelines Experience of leading a change or support team resources effectively, using training, coaching, and mentoring techniques. Has managed, planned, coordinated, and supervised activities related to the planning, scope/definition, design, development, testing, and implementation of on-prem and Cloud or SaaS-based enterprise systems and applications. Previous experience of reviewing larger solution designs across their technology or application stack to sense check design solutions. Previous Oracle ERP experience (e-Business or Fusion) to support TOM, mapping and data migration activities PL/SQL, JavaScript, BI Publisher, and similar. Good understanding of project & delivery methodologies such as Agile, ITIL as well as capacity planning concepts. Extended knowledge of integration components such as PenServer, HMRC would be highly advantageous Opportunities to develop We value our employees and recognise the importance of ongoing professional development in enabling people to fulfil their ambitions. Whether you are starting out in your career or looking to build on existing experience, we can provide you with opportunities to work towards your goals. Our in-house expertise is vast, whether you're interested in learning more about a particular type of software, you need to work on your presentation skills, or you want to develop your ability to influence and negotiate skills, we will support you. We are an inclusive and Disability Confident employer and welcome all applications. 1 Find out more about our equality, diversity and inclusion commitments on our website. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
Jan 30, 2026
Full time
WorkDay Delivery Lead Swindon, Newport, or Billingham- flexible and hybrid working options Band F : 51,501 - 64,967 (DOE) Working at UKSBS UKSBS is a shared public sector service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy. Our people are the heart of our success. We are always looking for talented individuals to join our team and play a part in that success, that's why we invest and grow our workforce. In return for your talent and contributions, we offer flexible and family-friendly working arrangements, a generous benefits package, an inclusive working environment that values your contribution, and opportunities to develop your skills and career with us. In line with the Government's Shared Services Strategy, the Matrix Programme is intended to deliver modern, cost-effective and scalable shared business services to nine departments (the Policy Cluster), with UKSBS as the provider, meeting changing Government requirements, and driving innovations to optimise efficiencies and enhance user experience. The Programme will also implement a new modern SaaS ERP platform, from which UKSBS can deliver these services, driving harmonisation and significant business change across the Departments. This is a large, complex multi-year programme. Duties will include, but are not limited to the following: Be embedded with the Programme team and SI partner, where these roles provide hands-on oversight, governance, and management of the design, build, test and delivery of HCM related processes, translating 'As-Is' set up into 'To-Be' work stream requirements through the exploitation of deep modular subject matter expertise, business process flows and system enhancements experience. Lead system requirements documentation work to analyse process flows and create i.e. Low-Level Logical Design artefacts, Impact Assessments, Privacy Impact Assessments and Data Protection Impact Assessment to support Matrix colleagues. Build and maintain effective working relationships with customers and third-party suppliers, interface with key stakeholders to clarify, refine and validate requirements; Continually improve design, setup, and system test processes to drive quality standards Support Matrix work stream leads and provide a pivotal liaison point of reference with ia wide range of system end-users, both internally and external Understand strategic and resourcing needs pointed at Matrix work streams, ensuring delivery and support tasks are prioritised and completed in line with plans. Communicate information at the right level to drive decisions and actions. Conduct feasibility studies and participate in/lead workshops for the implementation of new/upgraded products and processes. To do this role well you will have the following experience: Demonstrable Workday Cloud experience in HR, Payroll, Workforce Planning, and Analytics & Reporting Ability to partner with key internal and external stakeholders and work stream leads to understand strategies to effectively plan, prioritise and schedule work. Demonstrable firsthand leadership experience within a complex multi-tiered, multi-client ERP platformed organisation. A proven track record of to participating and driving Leadership Group-level meetings to facilitate a greater understanding of design requirements, TOM strategy, and delivery timelines Experience of leading a change or support team resources effectively, using training, coaching, and mentoring techniques. Has managed, planned, coordinated, and supervised activities related to the planning, scope/definition, design, development, testing, and implementation of on-prem and Cloud or SaaS-based enterprise systems and applications. Previous experience of reviewing larger solution designs across their technology or application stack to sense check design solutions. Previous Oracle ERP experience (e-Business or Fusion) to support TOM, mapping and data migration activities PL/SQL, JavaScript, BI Publisher, and similar. Good understanding of project & delivery methodologies such as Agile, ITIL as well as capacity planning concepts. Extended knowledge of integration components such as PenServer, HMRC would be highly advantageous Opportunities to develop We value our employees and recognise the importance of ongoing professional development in enabling people to fulfil their ambitions. Whether you are starting out in your career or looking to build on existing experience, we can provide you with opportunities to work towards your goals. Our in-house expertise is vast, whether you're interested in learning more about a particular type of software, you need to work on your presentation skills, or you want to develop your ability to influence and negotiate skills, we will support you. We are an inclusive and Disability Confident employer and welcome all applications. 1 Find out more about our equality, diversity and inclusion commitments on our website. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we re more than just a technology consultancy - we re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager , where you ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won t just implement systems; you ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £70,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We re a small, friendly team that s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you ll be hands-on and involved in making sure every client experience exceeds expectations. What You ll Be Doing: As Technical Delivery Manager, you ll be at the forefront of driving digital transformation for law firms across the UK. You ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian, we re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don t just implement systems we unlock potential. With Actionstep, the world s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jan 30, 2026
Full time
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we re more than just a technology consultancy - we re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager , where you ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won t just implement systems; you ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £70,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We re a small, friendly team that s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you ll be hands-on and involved in making sure every client experience exceeds expectations. What You ll Be Doing: As Technical Delivery Manager, you ll be at the forefront of driving digital transformation for law firms across the UK. You ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian, we re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don t just implement systems we unlock potential. With Actionstep, the world s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Job Role: Credit Control Manager Contract: Full time, initially office based Location: Witham (with travel to other UK sites) The Role We re looking for an experienced Credit Control Manager to lead and continuously improve credit management and collections processes within a fast-paced, high-volume environment. This role is responsible for protecting cash flow, minimising financial risk, and maintaining strong customer relationships, while driving automation, process improvement, and best practice across the credit control function. You ll manage a small team across multiple locations and work closely with internal stakeholders to balance commercial objectives with effective credit risk management. Key Responsibilities: Credit Risk & Policy Management Develop, implement, and maintain robust credit control policies aligned with business risk appetite Conduct credit assessments and set appropriate credit limits in line with agreed trade terms Partner with Sales, Operations, and Customer Service to support commercial decision-making while managing risk Debt Collection & Receivables Oversee the timely collection of receivables across a large customer base Lead, manage, and support a team of credit controllers, ensuring accurate reconciliations and proactive collections Resolve customer disputes and billing queries in collaboration with Finance and Operations Drive improvements in debtor days (DSO) and overall cash flow performance Reporting & Analysis Produce and present monthly reports including aged debt, credit exposure, and cash collection performance Monitor key KPIs such as DSO, overdue balances, and bad debt, taking corrective action where required Support cash flow forecasting and maintain provisions for doubtful debts Leadership & Process Improvement Coach, mentor, and develop the credit control team to achieve high performance Review and streamline processes, leveraging systems, automation, and technology where possible (ERP/CRM/credit tools) Skills & Experience Required Significant experience in credit control and collections within a high-volume, low-value transaction environment Proven leadership and people management experience with a hands-on, collaborative approach Strong analytical skills with advanced Excel and reporting capability Excellent communication, negotiation, and stakeholder management skills Highly organised with the ability to prioritise and meet deadlines under pressure Strong attention to detail and a customer-focused mindset Confident explaining financial information to non-finance stakeholders Comfortable working in a fast-paced, operational environment Experience within logistics or transport is advantageous but not essential Additional Information The role requires regular travel to other UK sites , including Stoke-on-Trent Flexibility is essential due to managing a team across multiple locations
Jan 30, 2026
Full time
Job Role: Credit Control Manager Contract: Full time, initially office based Location: Witham (with travel to other UK sites) The Role We re looking for an experienced Credit Control Manager to lead and continuously improve credit management and collections processes within a fast-paced, high-volume environment. This role is responsible for protecting cash flow, minimising financial risk, and maintaining strong customer relationships, while driving automation, process improvement, and best practice across the credit control function. You ll manage a small team across multiple locations and work closely with internal stakeholders to balance commercial objectives with effective credit risk management. Key Responsibilities: Credit Risk & Policy Management Develop, implement, and maintain robust credit control policies aligned with business risk appetite Conduct credit assessments and set appropriate credit limits in line with agreed trade terms Partner with Sales, Operations, and Customer Service to support commercial decision-making while managing risk Debt Collection & Receivables Oversee the timely collection of receivables across a large customer base Lead, manage, and support a team of credit controllers, ensuring accurate reconciliations and proactive collections Resolve customer disputes and billing queries in collaboration with Finance and Operations Drive improvements in debtor days (DSO) and overall cash flow performance Reporting & Analysis Produce and present monthly reports including aged debt, credit exposure, and cash collection performance Monitor key KPIs such as DSO, overdue balances, and bad debt, taking corrective action where required Support cash flow forecasting and maintain provisions for doubtful debts Leadership & Process Improvement Coach, mentor, and develop the credit control team to achieve high performance Review and streamline processes, leveraging systems, automation, and technology where possible (ERP/CRM/credit tools) Skills & Experience Required Significant experience in credit control and collections within a high-volume, low-value transaction environment Proven leadership and people management experience with a hands-on, collaborative approach Strong analytical skills with advanced Excel and reporting capability Excellent communication, negotiation, and stakeholder management skills Highly organised with the ability to prioritise and meet deadlines under pressure Strong attention to detail and a customer-focused mindset Confident explaining financial information to non-finance stakeholders Comfortable working in a fast-paced, operational environment Experience within logistics or transport is advantageous but not essential Additional Information The role requires regular travel to other UK sites , including Stoke-on-Trent Flexibility is essential due to managing a team across multiple locations
Order Closure Administrator; Wolverhampton; 6 month contract; £17.00ph paye; Inside Ir35 We currently have a requirement for an MRO Storefront Order Closure administrator to join our aerospace sector client s dynamic team based in Wolverhampton during a period of transformation. This role is focused on supporting the end-to-end vendor PO receipt, shipment, invoicing, billing accuracy, and cash enablement activities within the MRO Storefront, ensuring timely, compliant, and accurate invoicing to customers. Currently the Storefront manages a high volume of manual and transactional order closure invoicing activities, including vendor Customer Portal, SAP and MRO Life closure transactions, invoice validation, turnback resolution, and coordination with internal quoting, buyer and invoicing teams, Finance, and customer-facing Storefront roles. The Order Closure Administrator will play a crucial role in stabilising these activities, improving accuracy, and supporting cash collection. Going forward the objective is to progressively reduce manual invoicing effort through process standardisation, automation, and system improvements, enabling a more predictable, first-time-right billing process. As the Storefront processes evolve this role will move from a transactional process toward greater ownership of invoicing quality, issue prevention, and proactive resolution Please note that this role is based on site. Daily Duties Execute high-volume order closure and invoicing administration activities supporting MRO Storefront operations. Support orderbook management in the order closure stage of MRO Storefront. Perform invoicing transactions in SAP and MRO Life, ensuring accuracy of pricing, quantities, repair scope, and contractual terms. Validate billing readiness, confirming that all required approvals, documentation, and system inputs are complete prior to invoice release. Support resolution of invoice turnbacks, discrepancies, and customer billing queries, working closely with internal quoting and invoicing teams, Finance, and customer-facing Storefront roles. Support resolution of vendor billing queries with MRO Storefront Buyers. Coordinate with multiple internal stakeholders to resolve pricing, scope, or documentation gaps impacting invoicing. Maintain accurate and complete invoicing data across SAP, MRO Life, and supporting systems, ensuring traceability and audit compliance. Support cash-collection activities by enabling timely and accurate invoice issuance. Monitor invoicing queues, priorities, and ageing, escalating risks, delays, or recurring issues where required. Report invoicing-related issues through the Quality, Cost, Delivery, People, Safety (QCPC) process. Escalate complex or recurring invoicing issues to the Storefront Order Closure Team Leader and, where appropriate, the MRO Storefront Manager. Evolving responsibilities future-state objective: Take increased ownership of invoicing quality and first-time-right performance. Proactively identify root causes of invoice errors, turnbacks, and delays, contributing structured improvement actions. Support the development, maintenance, and adherence to standard invoicing procedures and controls. Contribute to process improvement and automation initiatives in collaboration with Digital Technology, Finance, and Storefront leadership. Support Storefront transformation initiatives by reducing manual effort and improving billing cycle time. Act as a subject-matter reference for order closure processes within the MRO Storefront organisation. Essential skills and experience required : Strong attention to detail and a high standard of accuracy in transactional and financial administration. Experience in an invoicing, finance administration, or operational support role within an MRO, Aftermarket, or service-driven environment. Working knowledge of SAP (Sales & Distribution / Billing modules preferred) and experience using MRO Life or similar MRO systems. Ability to manage high volumes of data and transactions in a structured, deadline-driven environment. Clear, professional communication skills, with the ability to coordinate effectively across multiple stakeholders. Ability to prioritise workload while maintaining compliance, data integrity, and quality. Desirable skills and experience: Exposure to aerospace MRO or regulated environments. Understanding of turnback management, billing dispute resolution, and cash-collection processes. Familiarity with contractual billing principles and pricing structures. Exposure to Continuous Improvement or Lean methodologies. Interest in developing toward broader Storefront, invoicing, or operational excellence roles. Morson is acting an employment business in connection with this vacancy. Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control
Jan 30, 2026
Contractor
Order Closure Administrator; Wolverhampton; 6 month contract; £17.00ph paye; Inside Ir35 We currently have a requirement for an MRO Storefront Order Closure administrator to join our aerospace sector client s dynamic team based in Wolverhampton during a period of transformation. This role is focused on supporting the end-to-end vendor PO receipt, shipment, invoicing, billing accuracy, and cash enablement activities within the MRO Storefront, ensuring timely, compliant, and accurate invoicing to customers. Currently the Storefront manages a high volume of manual and transactional order closure invoicing activities, including vendor Customer Portal, SAP and MRO Life closure transactions, invoice validation, turnback resolution, and coordination with internal quoting, buyer and invoicing teams, Finance, and customer-facing Storefront roles. The Order Closure Administrator will play a crucial role in stabilising these activities, improving accuracy, and supporting cash collection. Going forward the objective is to progressively reduce manual invoicing effort through process standardisation, automation, and system improvements, enabling a more predictable, first-time-right billing process. As the Storefront processes evolve this role will move from a transactional process toward greater ownership of invoicing quality, issue prevention, and proactive resolution Please note that this role is based on site. Daily Duties Execute high-volume order closure and invoicing administration activities supporting MRO Storefront operations. Support orderbook management in the order closure stage of MRO Storefront. Perform invoicing transactions in SAP and MRO Life, ensuring accuracy of pricing, quantities, repair scope, and contractual terms. Validate billing readiness, confirming that all required approvals, documentation, and system inputs are complete prior to invoice release. Support resolution of invoice turnbacks, discrepancies, and customer billing queries, working closely with internal quoting and invoicing teams, Finance, and customer-facing Storefront roles. Support resolution of vendor billing queries with MRO Storefront Buyers. Coordinate with multiple internal stakeholders to resolve pricing, scope, or documentation gaps impacting invoicing. Maintain accurate and complete invoicing data across SAP, MRO Life, and supporting systems, ensuring traceability and audit compliance. Support cash-collection activities by enabling timely and accurate invoice issuance. Monitor invoicing queues, priorities, and ageing, escalating risks, delays, or recurring issues where required. Report invoicing-related issues through the Quality, Cost, Delivery, People, Safety (QCPC) process. Escalate complex or recurring invoicing issues to the Storefront Order Closure Team Leader and, where appropriate, the MRO Storefront Manager. Evolving responsibilities future-state objective: Take increased ownership of invoicing quality and first-time-right performance. Proactively identify root causes of invoice errors, turnbacks, and delays, contributing structured improvement actions. Support the development, maintenance, and adherence to standard invoicing procedures and controls. Contribute to process improvement and automation initiatives in collaboration with Digital Technology, Finance, and Storefront leadership. Support Storefront transformation initiatives by reducing manual effort and improving billing cycle time. Act as a subject-matter reference for order closure processes within the MRO Storefront organisation. Essential skills and experience required : Strong attention to detail and a high standard of accuracy in transactional and financial administration. Experience in an invoicing, finance administration, or operational support role within an MRO, Aftermarket, or service-driven environment. Working knowledge of SAP (Sales & Distribution / Billing modules preferred) and experience using MRO Life or similar MRO systems. Ability to manage high volumes of data and transactions in a structured, deadline-driven environment. Clear, professional communication skills, with the ability to coordinate effectively across multiple stakeholders. Ability to prioritise workload while maintaining compliance, data integrity, and quality. Desirable skills and experience: Exposure to aerospace MRO or regulated environments. Understanding of turnback management, billing dispute resolution, and cash-collection processes. Familiarity with contractual billing principles and pricing structures. Exposure to Continuous Improvement or Lean methodologies. Interest in developing toward broader Storefront, invoicing, or operational excellence roles. Morson is acting an employment business in connection with this vacancy. Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control
Summary £14.95 - £15.45 per hour 35 hour contract shifts 5am - 11pm 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you'll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you'll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You'll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Jan 29, 2026
Full time
Summary £14.95 - £15.45 per hour 35 hour contract shifts 5am - 11pm 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you'll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you'll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You'll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Global Mobility Account Manager Job Type: Permanent Location: London Salary: Negotiable + Bonus + Benefits Reporting to the Global Mobility Services Director, this role offers an opportunity to oversee the delivery of a wide range of global mobility services to a challenging client portfolio as well as being a contributor to support the growth of the business. The Role Ensure that the client account services teams deliver services in accordance with scope, SLAs /KPIs Ensure that the client account services teams apply a proactive approach to client issues and opportunities for service delivery improvement for the customer Act as the point of escalation for resolving account issues to the satisfaction of the client and ensure Client Manager is proactively informed of any issues and resolution Ensure that resourcing on the account is managed commercially and without risk to service delivery Conduct root cause analysis of issues to prevent reoccurrence Support the optimisation of the Client Manager's revenue opportunities for each client account Support Client Manager in implementing annual business development plan for client portfolio As directed by line manager in liaison with the sales team, proactive involvement in responding to RFPs and sales presentations for new sales prospects and contract renewals to cover service and operational aspects Oversight for all management reporting related to service delivery Drive cost and process efficiencies for client portfolio Conduct Quarterly Service Reviews and attend monthly internal calls with Client Manager to support them on operational issues. Ensure minimum quarterly reporting sent to assigned clients (or more frequently as implemented) Participate fully as accountable resource in the core implementation project team for new client implementations and existing client re-implementations as the responsible party for operational aspects of the engagement as defined in the Implementation Governance Programme Ensure that clients, suppliers, all existing team members and/or new team members are fully trained and competent in the application of client policy, defined processes and the technology used to manage the client and continue to remain up to date on all account changes Ensure service issues are dealt with effectively Understand all aspects of the contract and how to perform against it Support the Client Manager on client financial matters including forecasting for budget purposes. The role holder is responsible for meeting monthly billing and debtor collection targets Support the portfolio financial performance to budget for each client account and ensure Client Manager is proactively informed Undertake projects and consulting work, as requested by senior leadership Maintain competitor awareness and market activity understanding Understand the clients' business, how our service affects it and how improvements can impact their performance Be comfortable in discussing wider product offerings to existing clients and targets The Person To be successful in the role, you'll have the following skills and experience: Previous experience of servicing large global corporate clients, covering all global mobility operational dimensions including: Supplier management, Financial management and Global compliance. Successfully managing international relationships Capability to present in sales proposal situations Educated to a minimum of 'A' level or equivalent, ideally with a Bachelor's degree or equivalent experience and professional qualifications such as ATII, CRP, CIPD, GMS, etc. Familiar with the usual Microsoft software packages Excellent communication skills, innovative and creative thinking, customer centric approach Leads by example Working with and delivering through others Team player, wiling to actively support account team and be hands-on with delivery when required Market Awareness and strategic thought around new opportunities Ability to build and maintain relationships Integral in conflict resolution within the organisation Attention to detail and timely response Robust follow-up on delegated tasks to ensure appropriate results Adherence to established guidelines and procedures APPLY NOW To apply for the position, please send your CV to Andy Shaw via the 'apply now' button.
Jan 29, 2026
Full time
Global Mobility Account Manager Job Type: Permanent Location: London Salary: Negotiable + Bonus + Benefits Reporting to the Global Mobility Services Director, this role offers an opportunity to oversee the delivery of a wide range of global mobility services to a challenging client portfolio as well as being a contributor to support the growth of the business. The Role Ensure that the client account services teams deliver services in accordance with scope, SLAs /KPIs Ensure that the client account services teams apply a proactive approach to client issues and opportunities for service delivery improvement for the customer Act as the point of escalation for resolving account issues to the satisfaction of the client and ensure Client Manager is proactively informed of any issues and resolution Ensure that resourcing on the account is managed commercially and without risk to service delivery Conduct root cause analysis of issues to prevent reoccurrence Support the optimisation of the Client Manager's revenue opportunities for each client account Support Client Manager in implementing annual business development plan for client portfolio As directed by line manager in liaison with the sales team, proactive involvement in responding to RFPs and sales presentations for new sales prospects and contract renewals to cover service and operational aspects Oversight for all management reporting related to service delivery Drive cost and process efficiencies for client portfolio Conduct Quarterly Service Reviews and attend monthly internal calls with Client Manager to support them on operational issues. Ensure minimum quarterly reporting sent to assigned clients (or more frequently as implemented) Participate fully as accountable resource in the core implementation project team for new client implementations and existing client re-implementations as the responsible party for operational aspects of the engagement as defined in the Implementation Governance Programme Ensure that clients, suppliers, all existing team members and/or new team members are fully trained and competent in the application of client policy, defined processes and the technology used to manage the client and continue to remain up to date on all account changes Ensure service issues are dealt with effectively Understand all aspects of the contract and how to perform against it Support the Client Manager on client financial matters including forecasting for budget purposes. The role holder is responsible for meeting monthly billing and debtor collection targets Support the portfolio financial performance to budget for each client account and ensure Client Manager is proactively informed Undertake projects and consulting work, as requested by senior leadership Maintain competitor awareness and market activity understanding Understand the clients' business, how our service affects it and how improvements can impact their performance Be comfortable in discussing wider product offerings to existing clients and targets The Person To be successful in the role, you'll have the following skills and experience: Previous experience of servicing large global corporate clients, covering all global mobility operational dimensions including: Supplier management, Financial management and Global compliance. Successfully managing international relationships Capability to present in sales proposal situations Educated to a minimum of 'A' level or equivalent, ideally with a Bachelor's degree or equivalent experience and professional qualifications such as ATII, CRP, CIPD, GMS, etc. Familiar with the usual Microsoft software packages Excellent communication skills, innovative and creative thinking, customer centric approach Leads by example Working with and delivering through others Team player, wiling to actively support account team and be hands-on with delivery when required Market Awareness and strategic thought around new opportunities Ability to build and maintain relationships Integral in conflict resolution within the organisation Attention to detail and timely response Robust follow-up on delegated tasks to ensure appropriate results Adherence to established guidelines and procedures APPLY NOW To apply for the position, please send your CV to Andy Shaw via the 'apply now' button.
