Project Coordinator Location: Redditch B97 Salary: £24,500 - £30,000/annum - Company Pension Department: Projects Responsible to: Service Delivery Manager Working Hours: Monday to Friday 08.30 to 17.00 with 30 mins lunch and 2 x 15 min breaks. This is a client-facing role responsible for the effective delivery of project co-ordination and administrative support across customer accounts. The position plays a key part in ensuring projects are organised, accurately documented, and delivered in line with agreed timelines, service levels, and client expectations. The successful candidate will act as a central point of contact between internal teams and external clients, maintaining clear communication and proactively supporting the smooth progression of each project as it evolves. Key responsibilities include managing project documentation, coordinating schedules and meetings, tracking progress against milestones, updating internal systems, preparing reports, and ensuring all relevant stakeholders are kept informed. The role requires strong organisational skills, attention to detail, and the ability to prioritise tasks effectively within a fast-paced environment. The Administrator will also support issue resolution, escalate concerns where necessary, and contribute to continuous improvement of processes to enhance client satisfaction and operational efficiency. Maintaining professionalism, confidentiality, and a customer-focused approach at all times is essential Prime Role Single point of contact for day to day request activities/queries Stock Management Monthly Billing Change management process Attend Governance meetings/conference calls Manage/Maintain service risks and issues Attend and produce reports for the service review meetings (on or offsite). Ensuring cost effective delivery of service Planning, coordinating and monitoring the receipt and dispatch of goods Producing regular progress reports and statistics on a daily, weekly and monthly basis Responding to and dealing with customer communication by email and telephone in a timely manner Forming / developing good relationships with work colleagues Adhere, at all times, to company policies and procedures Maintaining computerised admin (often in spreadsheet form) Database record management and updates Must be prepared to work a certain amount of overtime when required to do so Skills and Attributes Mature and logic approach to problems Proficient in the use of MS Outlook and MS Office (predominantly MS Excel) Customer facing skills Have a "Can Do" attitude Must be prepared to work a certain amount of overtime when required to do so Must be capable of working on his / her own initiative Must be presentable and professional at all times Must be able to relate and communicate The ability to work under pressure and meet deadlines Ability to plan and think ahead Excellent verbal and written communication skills Have a clear understanding of the company's policies and vision, and how the Projects Team contributes to these.
Mar 03, 2026
Full time
Project Coordinator Location: Redditch B97 Salary: £24,500 - £30,000/annum - Company Pension Department: Projects Responsible to: Service Delivery Manager Working Hours: Monday to Friday 08.30 to 17.00 with 30 mins lunch and 2 x 15 min breaks. This is a client-facing role responsible for the effective delivery of project co-ordination and administrative support across customer accounts. The position plays a key part in ensuring projects are organised, accurately documented, and delivered in line with agreed timelines, service levels, and client expectations. The successful candidate will act as a central point of contact between internal teams and external clients, maintaining clear communication and proactively supporting the smooth progression of each project as it evolves. Key responsibilities include managing project documentation, coordinating schedules and meetings, tracking progress against milestones, updating internal systems, preparing reports, and ensuring all relevant stakeholders are kept informed. The role requires strong organisational skills, attention to detail, and the ability to prioritise tasks effectively within a fast-paced environment. The Administrator will also support issue resolution, escalate concerns where necessary, and contribute to continuous improvement of processes to enhance client satisfaction and operational efficiency. Maintaining professionalism, confidentiality, and a customer-focused approach at all times is essential Prime Role Single point of contact for day to day request activities/queries Stock Management Monthly Billing Change management process Attend Governance meetings/conference calls Manage/Maintain service risks and issues Attend and produce reports for the service review meetings (on or offsite). Ensuring cost effective delivery of service Planning, coordinating and monitoring the receipt and dispatch of goods Producing regular progress reports and statistics on a daily, weekly and monthly basis Responding to and dealing with customer communication by email and telephone in a timely manner Forming / developing good relationships with work colleagues Adhere, at all times, to company policies and procedures Maintaining computerised admin (often in spreadsheet form) Database record management and updates Must be prepared to work a certain amount of overtime when required to do so Skills and Attributes Mature and logic approach to problems Proficient in the use of MS Outlook and MS Office (predominantly MS Excel) Customer facing skills Have a "Can Do" attitude Must be prepared to work a certain amount of overtime when required to do so Must be capable of working on his / her own initiative Must be presentable and professional at all times Must be able to relate and communicate The ability to work under pressure and meet deadlines Ability to plan and think ahead Excellent verbal and written communication skills Have a clear understanding of the company's policies and vision, and how the Projects Team contributes to these.
Job Purpose : If ABCA sounds like the right place for you, we would love you to join our team within Group Finance. You will take ownership of assigned accounts, support with the reduction of debtor days, keep on top of current invoices, whilst resolving invoice queries to resolve aged debt click apply for full job details
Mar 03, 2026
Full time
Job Purpose : If ABCA sounds like the right place for you, we would love you to join our team within Group Finance. You will take ownership of assigned accounts, support with the reduction of debtor days, keep on top of current invoices, whilst resolving invoice queries to resolve aged debt click apply for full job details
Senior Assistant Customer Service Manager London • Posted 11 March 2025 Full time • Start ASAP Core role: This is a "hands on" role with staff reporting. The Senior ACSM has overall responsibility for assisting the CSM to manage the Centre/CSR(s) and ACSM and to meet the highest standard of customer service and renewals. The role is extremely varied, and you will be expected to handle multiple tasks. Key Responsibilities and Deliverables Customer Services Help your CSM, ACSM and CSR(s) including Meeting Room Coordinator to meet the highest standard of customer service and understand the needs of Centre customers. Effectively handle enquiries from clients, the Customer Service Manager and the management team. Work as one team with your CSM/ACSM/CSR(s) to deliver targets - including opening, closing and daily check standards. Ensuring the Centre building/facilities are of the expected high standards at all times. Support the client move in/move out procedures and turnaround of vacant offices/MRs with full completion of associated paperwork/administration & AML Compliance to schedule. Ensue preparation and maintenance of client files. Deal with and oversee the CSR(s) ability to handle customer/visitor enquiries professionally. Assist and ensure all secretarial/administrative/customer invoicing/chasing customer payments etc. are completed accurately. Get to know Centre customers and their businesses to promote business awareness and upselling opportunities. Ensure your Centre looks and is run professionally to meet the expectations of customers and their visitors by performing regular housekeeping checks. Liaise with suppliers to include instruction of maintenance works and ensuring costs are kept to a minimum. Handle all purchasing and Centre stock control, including Purchase Order's. Be trained in all AV equipment and handle all IT/Telephony (liaising with SilverLining) to successfully handle customer enquiries using the Orega portal where Applicable. Providing administrative support to the CSM and sales support to the Regional Sales Managers. Liaising with building management teams where applicable to ensure smooth relationships between all parties. CSR and ACSM Supervision Managing the daily and weekly tasks of the team ensuring all responsibilities are covered and high standards are met. Leading the morning and weekly team meeting. Dealing with telecoms enquiries to include moves & changes, faults and upkeep of data records. Assist in marketing by ensuring empty offices are set up to company show standards. Assisting in the process of the client move in by managing the inventories, issuing of keys & passes. Ensuring company standards are adhered to by conducting the Quality Standards Audit monthly. Oversee CSR(s) and ACSM on a day-to-day basis and manage the Centre/CSR(s) and ACSM in the absence of the CSM e.g. inform CSR(s) and ACSM the day's priority and delegate jobs as necessary. Conduct all 'Back to Work' interviews in conjunction with the CSM. Conduct and attend regular 1:1 review meetings with your CSR(s) and provide feedback to your CSM and HR manager. Ensure rota management to allow development time for your CSR(s). Ensure time for your own and your CSR(s) and ACSM personal development. Ensure Orega's Health & Safety policies/procedures are adhered to including Centre Fire Risk Assessment, PAT testing, Weekly Fire Testing etc. Providing training & support to junior staff and ACSM. Pursue personal development of skills and knowledge necessary for the effective performance of the role. Finance Manage all aspects of invoicing to include prebilling, billing, invoicing & account queries, direct debit collections and debt collection. Liaising with CSM for any credit note queries. Sales and Marketing Deliver centre tours in support of the CSM and ensure your CSR(s) and ACSM are trained to confidently handle tours on their own. Ensure CSR(s) and ACSM understand the main points of Orega Licence Agreements including T&C's and any usual special conditions/requests. Ensure Orega brand guidelines are adhered to in centre signage, email, standards and in producing any Orega branded documents. Health & Safety Ensure your team is reminded they have a legal responsibility and duty of care for the health and safety of themselves and others by adopting the safe working practices such that they do not put themselves, colleagues, clients or visitors at risk. Complete all relevant Edapp training courses. Essential Skills, Experience & Qualifications 2-3 years outstanding customer relationship skills. 1-2 years' experience of engaging in influencing client renewals and general finance is preferred. 1-2 years' experience in a commercial environment where you will have acquired good knowledge of service operations is a must. Willing to take on a team manager role. Ability to demonstrate systems monitoring and compliance is necessary. Confident communication and presentation skills. Curious and people oriented with the ability to engage customers and ask questions with ease. Excellent influencing skills and positivity is required. Computer literate and will to learn and show others how to use IT/Telephony is essential. Good at planning and organising. Competencies & Personal Attributes Outgoing, enthusiastic, honest and confident individual who possess the following attributes. PC Literate with advanced knowledge of Microsoft packages. Excellent team player, with the ability to manage and supervise junior staff. Confidence to interact with a range of clients up to Board level. The ability to multi-task. A proactive approach to the working environment. Ability to operate sensitively in multicultural environments and build effective working relations. Self motivated, excellent team player with strong (written and verbal) communication, interpersonal and diplomatic skills. Ability to maintain and control and perform during stressful situations. Is confident and at ease when handling customer/visitor enquiries. Positive and proactive energy. Initiative and proactivity. Attention to detail and great organisation. Limits of Authority Personnel, Financial, Operational No authority to appoint, discipline and dismiss employees. No authority to approve annual leave and absence. No authority to spend/commit Orega to spend within individual agreed limits. No authority to sign supplier agreements or contracts. Authority to suggest improvements to processes/procedures in consultation with your CSM. Senior Assistant Customer Services Manager should be competent in the following Orega processes: Sales Forecast Debt PMI TSR (Centre Applicable) Orega Portal (Centre Applicable) Support Renewals Move Out Meeting Room Virtual Office Northrow & AML Compliance Office RnD IRIS Ed App Training Opening and Closing building Health & Safety This job description is not limited to the responsibilities listed and the incumbent may be requested to perform other relevant duties as required by business needs. Orega confirms its commitment to equality of opportunities in all areas of its work. All individuals will be treated in a fair and equal manner in accordance with the law regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Feb 28, 2026
Full time
Senior Assistant Customer Service Manager London • Posted 11 March 2025 Full time • Start ASAP Core role: This is a "hands on" role with staff reporting. The Senior ACSM has overall responsibility for assisting the CSM to manage the Centre/CSR(s) and ACSM and to meet the highest standard of customer service and renewals. The role is extremely varied, and you will be expected to handle multiple tasks. Key Responsibilities and Deliverables Customer Services Help your CSM, ACSM and CSR(s) including Meeting Room Coordinator to meet the highest standard of customer service and understand the needs of Centre customers. Effectively handle enquiries from clients, the Customer Service Manager and the management team. Work as one team with your CSM/ACSM/CSR(s) to deliver targets - including opening, closing and daily check standards. Ensuring the Centre building/facilities are of the expected high standards at all times. Support the client move in/move out procedures and turnaround of vacant offices/MRs with full completion of associated paperwork/administration & AML Compliance to schedule. Ensue preparation and maintenance of client files. Deal with and oversee the CSR(s) ability to handle customer/visitor enquiries professionally. Assist and ensure all secretarial/administrative/customer invoicing/chasing customer payments etc. are completed accurately. Get to know Centre customers and their businesses to promote business awareness and upselling opportunities. Ensure your Centre looks and is run professionally to meet the expectations of customers and their visitors by performing regular housekeeping checks. Liaise with suppliers to include instruction of maintenance works and ensuring costs are kept to a minimum. Handle all purchasing and Centre stock control, including Purchase Order's. Be trained in all AV equipment and handle all IT/Telephony (liaising with SilverLining) to successfully handle customer enquiries using the Orega portal where Applicable. Providing administrative support to the CSM and sales support to the Regional Sales Managers. Liaising with building management teams where applicable to ensure smooth relationships between all parties. CSR and ACSM Supervision Managing the daily and weekly tasks of the team ensuring all responsibilities are covered and high standards are met. Leading the morning and weekly team meeting. Dealing with telecoms enquiries to include moves & changes, faults and upkeep of data records. Assist in marketing by ensuring empty offices are set up to company show standards. Assisting in the process of the client move in by managing the inventories, issuing of keys & passes. Ensuring company standards are adhered to by conducting the Quality Standards Audit monthly. Oversee CSR(s) and ACSM on a day-to-day basis and manage the Centre/CSR(s) and ACSM in the absence of the CSM e.g. inform CSR(s) and ACSM the day's priority and delegate jobs as necessary. Conduct all 'Back to Work' interviews in conjunction with the CSM. Conduct and attend regular 1:1 review meetings with your CSR(s) and provide feedback to your CSM and HR manager. Ensure rota management to allow development time for your CSR(s). Ensure time for your own and your CSR(s) and ACSM personal development. Ensure Orega's Health & Safety policies/procedures are adhered to including Centre Fire Risk Assessment, PAT testing, Weekly Fire Testing etc. Providing training & support to junior staff and ACSM. Pursue personal development of skills and knowledge necessary for the effective performance of the role. Finance Manage all aspects of invoicing to include prebilling, billing, invoicing & account queries, direct debit collections and debt collection. Liaising with CSM for any credit note queries. Sales and Marketing Deliver centre tours in support of the CSM and ensure your CSR(s) and ACSM are trained to confidently handle tours on their own. Ensure CSR(s) and ACSM understand the main points of Orega Licence Agreements including T&C's and any usual special conditions/requests. Ensure Orega brand guidelines are adhered to in centre signage, email, standards and in producing any Orega branded documents. Health & Safety Ensure your team is reminded they have a legal responsibility and duty of care for the health and safety of themselves and others by adopting the safe working practices such that they do not put themselves, colleagues, clients or visitors at risk. Complete all relevant Edapp training courses. Essential Skills, Experience & Qualifications 2-3 years outstanding customer relationship skills. 1-2 years' experience of engaging in influencing client renewals and general finance is preferred. 1-2 years' experience in a commercial environment where you will have acquired good knowledge of service operations is a must. Willing to take on a team manager role. Ability to demonstrate systems monitoring and compliance is necessary. Confident communication and presentation skills. Curious and people oriented with the ability to engage customers and ask questions with ease. Excellent influencing skills and positivity is required. Computer literate and will to learn and show others how to use IT/Telephony is essential. Good at planning and organising. Competencies & Personal Attributes Outgoing, enthusiastic, honest and confident individual who possess the following attributes. PC Literate with advanced knowledge of Microsoft packages. Excellent team player, with the ability to manage and supervise junior staff. Confidence to interact with a range of clients up to Board level. The ability to multi-task. A proactive approach to the working environment. Ability to operate sensitively in multicultural environments and build effective working relations. Self motivated, excellent team player with strong (written and verbal) communication, interpersonal and diplomatic skills. Ability to maintain and control and perform during stressful situations. Is confident and at ease when handling customer/visitor enquiries. Positive and proactive energy. Initiative and proactivity. Attention to detail and great organisation. Limits of Authority Personnel, Financial, Operational No authority to appoint, discipline and dismiss employees. No authority to approve annual leave and absence. No authority to spend/commit Orega to spend within individual agreed limits. No authority to sign supplier agreements or contracts. Authority to suggest improvements to processes/procedures in consultation with your CSM. Senior Assistant Customer Services Manager should be competent in the following Orega processes: Sales Forecast Debt PMI TSR (Centre Applicable) Orega Portal (Centre Applicable) Support Renewals Move Out Meeting Room Virtual Office Northrow & AML Compliance Office RnD IRIS Ed App Training Opening and Closing building Health & Safety This job description is not limited to the responsibilities listed and the incumbent may be requested to perform other relevant duties as required by business needs. Orega confirms its commitment to equality of opportunities in all areas of its work. All individuals will be treated in a fair and equal manner in accordance with the law regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Are you a detail-driven problem solver who gets a buzz from resolving issues, spotting discrepancies, and keeping processes running smoothly? If so, this could be the role for you. We are looking for a Claims Coordinator to join our client's engaging team, supporting both finance and customer service in ensuring billing and claim processes are handled quickly, accurately, and with care. Job Title: Claims Administrator Type: Part Time position, 3 days a week Salary: 18,000 per annum Location: Bracknell based What you'll be doing: Receiving, investigating, and resolving customer claims relating to credit adjustments and rebills. Reviewing, processing, and documenting credits in line with company policies. Ensuring corrected invoices are issued accurately and on time. Working closely with order management, finance, and customer service to keep things running seamlessly. Maintaining clear, detailed records and preparing reports on claims, credits, and rebills. Making sure all claims and processes meet company and system requirements. What we're looking for: Experience in invoicing and claims management Excellent attention to detail to catch the small errors others miss Brilliant communication skills to manage claims and queries with professionalism A natural problem solver who can think on their feet and deliver resolutions IT confidence What's in it for you: The chance to be part of an international, innovative company with a household-name client base A supportive team environment where collaboration and ideas are encouraged A role where your attention to detail and accuracy really make a difference Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Feb 27, 2026
Full time
Are you a detail-driven problem solver who gets a buzz from resolving issues, spotting discrepancies, and keeping processes running smoothly? If so, this could be the role for you. We are looking for a Claims Coordinator to join our client's engaging team, supporting both finance and customer service in ensuring billing and claim processes are handled quickly, accurately, and with care. Job Title: Claims Administrator Type: Part Time position, 3 days a week Salary: 18,000 per annum Location: Bracknell based What you'll be doing: Receiving, investigating, and resolving customer claims relating to credit adjustments and rebills. Reviewing, processing, and documenting credits in line with company policies. Ensuring corrected invoices are issued accurately and on time. Working closely with order management, finance, and customer service to keep things running seamlessly. Maintaining clear, detailed records and preparing reports on claims, credits, and rebills. Making sure all claims and processes meet company and system requirements. What we're looking for: Experience in invoicing and claims management Excellent attention to detail to catch the small errors others miss Brilliant communication skills to manage claims and queries with professionalism A natural problem solver who can think on their feet and deliver resolutions IT confidence What's in it for you: The chance to be part of an international, innovative company with a household-name client base A supportive team environment where collaboration and ideas are encouraged A role where your attention to detail and accuracy really make a difference Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
We have an excellent opportunity for a Client Coordinator to join our clients friendly team, to support the Autism Assessment Service (AAS) in delivering the highest standards of customer service and patient care. This is a remote role (UK-based) for a 12-month fixed term contract and both Full Time and Part Time positions are available. About the rewards As a Client Coordinator you will receive a salary of £25,000 per annum pro rata plus: Fully remote working from home 23 days paid holiday, plus all bank holidays Company pension Commitment to supporting a healthy work life balance This is a remote working position and the hours of work are: Full Time: 35 hours per week Mon - Fri (no weekends or Bank Holidays) Part Time 17.5 hours per week Mon - Fri (no weekends or Bank Holidays) About the role As Client Coordinator your primary responsibility is to support the delivery of autism assessments commissioned by NHS partners, with a strong emphasis on quality, confidentiality, and compassionate service. You will play a key role in ensuring the smooth coordination of appointments, assessments, reporting, and invoicing. The role requires excellent organisational skills, attention to detail, and the ability to build positive working relationships with clients, clinicians, and external stakeholders. You will be responsible for managing referrals efficiently and ensuring processes are followed accurately and in a timely manner. Key responsibilities will include: Booking, coordinating and maintaining accurate records of all appointments on behalf of the Autism Assessment Service Capture, record and maintain up-to-date client information across relevant systems Liaise with patients via phone and email to gather detailed personal information to support the clinical team Review questionnaires, forms and personal information for completeness, following up where required Proofread, format and securely file confidential clinical reports, ensuring quality standards and deadlines are met Work in line with agreed processes to ensure accuracy, compliance, and adherence to legal requirements Contribute proactively to improving internal processes, policies and procedures Build and maintain positive working relationships with local authorities, clinicians and internal teams Support the achievement of agreed targets and KPIs aligned with company objectives Accurately navigate and update the Customer Relationship Management (CRM) system, including follow-ups, appointment confirmations and diagnoses Process billing information from clinicians and ensure accurate invoicing to clients Undertake any other reasonable duties as agreed with your line manager About you To be successful for the role of Client Coordinator an interest in psychology or a relevant qualification is desirable but is not essential. Applications are welcomed from Assistant Psychologists seeking to develop their skills and gain regular access to experienced clinicians and you must be / have: Exceptional administrative and organisational skills Good IT skills, including Microsoft Office, databases, and CRM systems Strong interpersonal skills with the ability to build rapport and demonstrate empathy Ability to handle confidential and sensitive information Excellent telephone manner and responsiveness to enquiries Educated to a minimum of A-level standard (or equivalent) is preffered but not essential High attention to detail with strong planning and prioritisation skills A strong commitment to delivering outstanding customer service Confident multitasker and problem-solver with a proactive approach Demonstrates empathy for the client group Self-motivated, flexible, and adaptable with a positive can-do attitude Able to handle confidential and sensitive information with discretion Comfortable working independently as well as collaboratively within a wider team Resilient and able to work under pressure while meeting strict deadlines Consistently demonstrate company values How to Apply eRecruitSmart is advertising this role on behalf of the hiring company. By applying, your CV will be reviewed and forwarded to the hiring manager responsible for this vacancy. You must currently reside in and have the right to work in the UK and live within a reasonable commute to the role. Please ensure your CV includes your location and contact details, otherwise you may not be considered. Only suitable applicants will be contacted. We look forward to receiving your application.
Feb 27, 2026
Contractor
We have an excellent opportunity for a Client Coordinator to join our clients friendly team, to support the Autism Assessment Service (AAS) in delivering the highest standards of customer service and patient care. This is a remote role (UK-based) for a 12-month fixed term contract and both Full Time and Part Time positions are available. About the rewards As a Client Coordinator you will receive a salary of £25,000 per annum pro rata plus: Fully remote working from home 23 days paid holiday, plus all bank holidays Company pension Commitment to supporting a healthy work life balance This is a remote working position and the hours of work are: Full Time: 35 hours per week Mon - Fri (no weekends or Bank Holidays) Part Time 17.5 hours per week Mon - Fri (no weekends or Bank Holidays) About the role As Client Coordinator your primary responsibility is to support the delivery of autism assessments commissioned by NHS partners, with a strong emphasis on quality, confidentiality, and compassionate service. You will play a key role in ensuring the smooth coordination of appointments, assessments, reporting, and invoicing. The role requires excellent organisational skills, attention to detail, and the ability to build positive working relationships with clients, clinicians, and external stakeholders. You will be responsible for managing referrals efficiently and ensuring processes are followed accurately and in a timely manner. Key responsibilities will include: Booking, coordinating and maintaining accurate records of all appointments on behalf of the Autism Assessment Service Capture, record and maintain up-to-date client information across relevant systems Liaise with patients via phone and email to gather detailed personal information to support the clinical team Review questionnaires, forms and personal information for completeness, following up where required Proofread, format and securely file confidential clinical reports, ensuring quality standards and deadlines are met Work in line with agreed processes to ensure accuracy, compliance, and adherence to legal requirements Contribute proactively to improving internal processes, policies and procedures Build and maintain positive working relationships with local authorities, clinicians and internal teams Support the achievement of agreed targets and KPIs aligned with company objectives Accurately navigate and update the Customer Relationship Management (CRM) system, including follow-ups, appointment confirmations and diagnoses Process billing information from clinicians and ensure accurate invoicing to clients Undertake any other reasonable duties as agreed with your line manager About you To be successful for the role of Client Coordinator an interest in psychology or a relevant qualification is desirable but is not essential. Applications are welcomed from Assistant Psychologists seeking to develop their skills and gain regular access to experienced clinicians and you must be / have: Exceptional administrative and organisational skills Good IT skills, including Microsoft Office, databases, and CRM systems Strong interpersonal skills with the ability to build rapport and demonstrate empathy Ability to handle confidential and sensitive information Excellent telephone manner and responsiveness to enquiries Educated to a minimum of A-level standard (or equivalent) is preffered but not essential High attention to detail with strong planning and prioritisation skills A strong commitment to delivering outstanding customer service Confident multitasker and problem-solver with a proactive approach Demonstrates empathy for the client group Self-motivated, flexible, and adaptable with a positive can-do attitude Able to handle confidential and sensitive information with discretion Comfortable working independently as well as collaboratively within a wider team Resilient and able to work under pressure while meeting strict deadlines Consistently demonstrate company values How to Apply eRecruitSmart is advertising this role on behalf of the hiring company. By applying, your CV will be reviewed and forwarded to the hiring manager responsible for this vacancy. You must currently reside in and have the right to work in the UK and live within a reasonable commute to the role. Please ensure your CV includes your location and contact details, otherwise you may not be considered. Only suitable applicants will be contacted. We look forward to receiving your application.
Summary: Working alongside our Customer Journey Lead, you'll be the go-to person for keeping our Smart Meter installations on track. This role is about looking at the big picture - meaning you'll be pulling and analysing both household and non-household property data to ensure we run a smooth smart metering programme. You'll dive into some complex data to decide whether a job is best handled in-house or by one of our external partners, ensuring every installation or fix is in the right hands. Beyond the numbers, you'll spend your time coordinating between various teams-from water efficiency and leakage to supply-and reaching out to customers to get their appointments in the diary. We're looking for someone who doesn't just wait for instructions but proactively spots hurdles and clears them. As the project grows, you'll use what you've learned to sharpen our processes, making things smoother and more efficient for everyone involved. Main responsibilities: Undertake complex data analysis from various data sources to generate actionable insights. Utilise these insights to strategically coordinate smart meter installations, ensuring optimal efficiency, resource allocation and project delivery. Support the Customer Journey Lead by ensuring all delivery partners have the necessary information to complete smart meter installations efficiently. Maintain strict adherence to governance protocols for all appointment bookings and rollout plans. Work closely with the Communications and HiAffinity Issues team to ensure that the correct Comms is being sent to customers and logged correctly in the system. Act as the primary liaison between internal departments, contractors, and customers. Facilitate clear communication and collaboration to ensure seamless project delivery. Collaborate with internal teams such as Customer Side Leakage and Water Efficiency to route work where leaks are identified during installations. Understand and complete any errored work orders from meter exchanges that have been complete, checking for crossed meters and correcting any information before the are completed and updated in the billing system. Support the achievement of water efficiency audit targets through meter management and engagement with Priority Services Register (PSR) customers. Regularly report program progress to the Customer Journey Lead, ensuring full transparency and proactively addressing issues. Provide support for all required regulatory reporting. Develop an understanding of the non-household (NHH) market. Collaborate with the Wholesale Service Desk to reduce business demand by identifying high-usage NHH customers and strategically directing resources as the program rolls out. Embrace continuous learning and innovation throughout the rollout. Proactively identify and raise issues, using lessons learned to develop and implement effective solutions. You'll need: Skills / Qualifications / Experience Preferably educated to A level standard or equivalent with greater relevant experience. Expert in leveraging quantitative and qualitative data to identify key trends and pain points, translating complex findings into clear, actionable insights that drive strategic decisions. The ability to work autonomously, with a high degree of confidence to manage competing priorities and deliver high-quality results under tight deadlines. Communicates effectively, both verbally and in writing, with a wide range of stakeholders, including customers, technical teams and senior management, adapting messaging to ensure clarity and influence. Proficient with analytics tools such as Google Analytics, Mixpanel, and Amplitude, and skilled in leveraging customer feedback platforms to inform product and business strategy. Skilled in leveraging data to drive operational improvements and meet project objectives by identifying trends and solving key business problems. Proven ability to track and report on key performance indicators (KPIs) related to project delivery, such as installation rates, fix times, resource utilisation and partner performance. Practical experience with analytical tools and software (e.g., Google Analytics, Mixpanel, Amplitude), or other relevant data visualisation and business intelligence platforms. Track record of success in a project or programme coordination role, especially within a field services or installation-based environment. Experience working with and coordinating the efforts of third-party contractors, suppliers, or delivery partners to ensure project objectives are met. Demonstrated history of proactively identifying and resolving issues or bottlenecks in a process. Experience in a customer-facing role, specifically in conducting analysis, handling customer appointments and managing expectations through various communication channels (phone, email, etc.). A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £30,000 - £35,000p.a. (dependent on experience)
Feb 27, 2026
Full time
Summary: Working alongside our Customer Journey Lead, you'll be the go-to person for keeping our Smart Meter installations on track. This role is about looking at the big picture - meaning you'll be pulling and analysing both household and non-household property data to ensure we run a smooth smart metering programme. You'll dive into some complex data to decide whether a job is best handled in-house or by one of our external partners, ensuring every installation or fix is in the right hands. Beyond the numbers, you'll spend your time coordinating between various teams-from water efficiency and leakage to supply-and reaching out to customers to get their appointments in the diary. We're looking for someone who doesn't just wait for instructions but proactively spots hurdles and clears them. As the project grows, you'll use what you've learned to sharpen our processes, making things smoother and more efficient for everyone involved. Main responsibilities: Undertake complex data analysis from various data sources to generate actionable insights. Utilise these insights to strategically coordinate smart meter installations, ensuring optimal efficiency, resource allocation and project delivery. Support the Customer Journey Lead by ensuring all delivery partners have the necessary information to complete smart meter installations efficiently. Maintain strict adherence to governance protocols for all appointment bookings and rollout plans. Work closely with the Communications and HiAffinity Issues team to ensure that the correct Comms is being sent to customers and logged correctly in the system. Act as the primary liaison between internal departments, contractors, and customers. Facilitate clear communication and collaboration to ensure seamless project delivery. Collaborate with internal teams such as Customer Side Leakage and Water Efficiency to route work where leaks are identified during installations. Understand and complete any errored work orders from meter exchanges that have been complete, checking for crossed meters and correcting any information before the are completed and updated in the billing system. Support the achievement of water efficiency audit targets through meter management and engagement with Priority Services Register (PSR) customers. Regularly report program progress to the Customer Journey Lead, ensuring full transparency and proactively addressing issues. Provide support for all required regulatory reporting. Develop an understanding of the non-household (NHH) market. Collaborate with the Wholesale Service Desk to reduce business demand by identifying high-usage NHH customers and strategically directing resources as the program rolls out. Embrace continuous learning and innovation throughout the rollout. Proactively identify and raise issues, using lessons learned to develop and implement effective solutions. You'll need: Skills / Qualifications / Experience Preferably educated to A level standard or equivalent with greater relevant experience. Expert in leveraging quantitative and qualitative data to identify key trends and pain points, translating complex findings into clear, actionable insights that drive strategic decisions. The ability to work autonomously, with a high degree of confidence to manage competing priorities and deliver high-quality results under tight deadlines. Communicates effectively, both verbally and in writing, with a wide range of stakeholders, including customers, technical teams and senior management, adapting messaging to ensure clarity and influence. Proficient with analytics tools such as Google Analytics, Mixpanel, and Amplitude, and skilled in leveraging customer feedback platforms to inform product and business strategy. Skilled in leveraging data to drive operational improvements and meet project objectives by identifying trends and solving key business problems. Proven ability to track and report on key performance indicators (KPIs) related to project delivery, such as installation rates, fix times, resource utilisation and partner performance. Practical experience with analytical tools and software (e.g., Google Analytics, Mixpanel, Amplitude), or other relevant data visualisation and business intelligence platforms. Track record of success in a project or programme coordination role, especially within a field services or installation-based environment. Experience working with and coordinating the efforts of third-party contractors, suppliers, or delivery partners to ensure project objectives are met. Demonstrated history of proactively identifying and resolving issues or bottlenecks in a process. Experience in a customer-facing role, specifically in conducting analysis, handling customer appointments and managing expectations through various communication channels (phone, email, etc.). A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £30,000 - £35,000p.a. (dependent on experience)
The Energy Revolution Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart. At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive. How you will Energise Our Team Our Billing & Settlement department is the key area of the business. The billing team are responsible for ensuring our customers are billed efficiently and accurately. The area is accountable for processes that ensure effective management of the electricity and gas industry settlements journey. The role will cover all NHH(non-half hourly) and HH (half hourly) portfolios to ensure the accuracy of our industry data in line with the industry guidelines. The day-to-day responsibilities will Include: Working daily Billing processes including Billing fails and alerts Resolving billing issues, preventing us from creating customer invoices Meter read validation in both Gas & NHH Electricity to optimise Industry Settlement Performance Supply Point administration for electricity & gas, e.g. resolving erroneous transfers and disputed reads Contacting customers via phone or email to resolve issues as required Working internal mailbox daily, updating account information and responding to customers in a timely manner Supporting the business through operational effectiveness and delivery of KPIs Improving Meter read performance by analysing the portfolio and resolving Meter points that need focus The Spark we're Looking For Minimum of 6 month's experience working in a Customer Service or Administrative position Attention to detail and numbers when looking at customer accounts Effective time management skills Effective problem-solving skills and able to analyse data Working within a team environment, supporting colleagues and contributing to a positive workplace culture Strong Excel skills Perks that Power Your Journey ️ Annual Salary up to £24k Company Annual Bonus Scheme 25 days of annual leave plus bank holidays, plus length of service award up to 30 days Private Medical Insurance with Vitality Health Life Insurance policy, providing coverage at four times your salary Employee Assistance Programme offering confidential support and guidance Enjoy an array of complimentary snacks, drinks, and lunch options in our office Salary sacrifice pension scheme where we will match contributions up to 4% In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards If you like the sound of this role, we encourage you to apply even if you aren't confident that you meet all of the requirements - you may be just who we're looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on
Feb 11, 2026
Full time
The Energy Revolution Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart. At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive. How you will Energise Our Team Our Billing & Settlement department is the key area of the business. The billing team are responsible for ensuring our customers are billed efficiently and accurately. The area is accountable for processes that ensure effective management of the electricity and gas industry settlements journey. The role will cover all NHH(non-half hourly) and HH (half hourly) portfolios to ensure the accuracy of our industry data in line with the industry guidelines. The day-to-day responsibilities will Include: Working daily Billing processes including Billing fails and alerts Resolving billing issues, preventing us from creating customer invoices Meter read validation in both Gas & NHH Electricity to optimise Industry Settlement Performance Supply Point administration for electricity & gas, e.g. resolving erroneous transfers and disputed reads Contacting customers via phone or email to resolve issues as required Working internal mailbox daily, updating account information and responding to customers in a timely manner Supporting the business through operational effectiveness and delivery of KPIs Improving Meter read performance by analysing the portfolio and resolving Meter points that need focus The Spark we're Looking For Minimum of 6 month's experience working in a Customer Service or Administrative position Attention to detail and numbers when looking at customer accounts Effective time management skills Effective problem-solving skills and able to analyse data Working within a team environment, supporting colleagues and contributing to a positive workplace culture Strong Excel skills Perks that Power Your Journey ️ Annual Salary up to £24k Company Annual Bonus Scheme 25 days of annual leave plus bank holidays, plus length of service award up to 30 days Private Medical Insurance with Vitality Health Life Insurance policy, providing coverage at four times your salary Employee Assistance Programme offering confidential support and guidance Enjoy an array of complimentary snacks, drinks, and lunch options in our office Salary sacrifice pension scheme where we will match contributions up to 4% In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards If you like the sound of this role, we encourage you to apply even if you aren't confident that you meet all of the requirements - you may be just who we're looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on
Billing Coordinator, London S-RM is seeking a Billing Coordinator to join our Cyber Security team in London. Cyber Security London Who we are S-RM is a global intelligence and cyber security consultancy. Since 2005, we've helped some of the most demanding clients in the world solve some of their toughest information security challenges. We've been able to do this because of our outstanding people. We're committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success. But we also know that work isn't everything. It's about the lives and careers it helps us build. We're immensely proud of this culture and we invest in our people's wellbeing, learning, and ideas every day. We're excited you're thinking about joining us. Working Cyber at S-RM Our Cyber Security division is the fastest-growing part of S-RM. The cyber sector is always evolving, and our Advisory, Ethical Hacking, and Incident Response practices are in more demand than ever. We're building a team to meet this challenge. We're quick to respond, innovate, and improve. We don't get too hung up on hierarchy or bureaucracy. If your ideas are good enough, we'll empower you to implement them. If you're the best person to talk to a customer, you'll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back. We also don't believe there's a typical cyber security professional. We've built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more. You'll always find a range of perspectives and expertise to help you learn and grow. If that sounds like your kind of team, we'd like to hear from you. The role In this role, reporting to the Senior Operations Manager, you will be responsible for ensuring that all cyber projects are billed both accurately and in a timely manner on a global basis. You'll work closely with the global cyber operations team, as well as project managers and product owners from all practice areas, to fully understand the specific billing requirements on a project-by-project and account-by-account basis. Your responsibilities will extend to contributing to broader financial operations, such as participating in month end and year end closing activities and supporting cash collection efforts. Your responsibilities will be: Preparing and sending invoices in line with S RM processes. This role is applicable to all cyber practice areas on a global basis Collaborating with project managers to confirm the accurate recording of billable hours and any additional charges Working closely with the product owners to ensure accurate reconciliation of monthly bills Handling internal and external billing queries in a timely manner Ensuring that the CRM is updated to accurately reflect billing requirements Managing the WIP tracker at month end and working closely with the Finance team to ensure all monthly revenue is accurately reflected Tracking aged debt and working closely with the Credit Control Manager to address outstanding balances Identifying any process improvements to ensure billing is as efficient as possible What we're looking for We think candidates with the following skills and experience are likely to succeed as a Billing Coordinator at S RM. That said, if you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box-we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. We're looking for someone that is able to adapt to change and work comfortably in a fast paced environment, this person will have some or all of these skills: Degree level education or equivalent experience Ideally some experience in a similar role, financial operations, financial administration Experience working with both finance and CRM systems The Ideal candidate will also likely have the following key personal skills and attributes: Excellent planning and organisational skills Excellent stakeholder (both internal and external) and communication skills Excellent attention to detail A proven ability to work unsupervised A proactive approach and a willingness to work outside the job specification when required Excellent interpersonal skills Our benefits We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, including: 25 days holiday per year in addition to bank holidays (+1 day for every year of service up to a maximum of 30 days). Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education Life Insurance 4X Annual salary Parental Support Fertility treatment leave - 5 days of leave per cycle of treatment per year; Maternity leave - 26 weeks of full pay followed by 13 weeks of half pay; Paternity leave - 6 weeks of full pay. Various Health and Medical Benefits Private dental and medical insurance (taxable benefit); Virtual GP for you and your family members that live in the same household; Gym discounts for you and your partner; EAP programme for you and your immediate family; Free access to the mindfulness app Headspace; The successful candidate must have permission to work in the United Kingdom by the start of their employment. To apply for this role, please submit an up-to-date CV through this link: Job Application for Billing Coordinator at S-RM Subscribe to our insights Get industry news and expert insights straight to your inbox.
Feb 11, 2026
Full time
Billing Coordinator, London S-RM is seeking a Billing Coordinator to join our Cyber Security team in London. Cyber Security London Who we are S-RM is a global intelligence and cyber security consultancy. Since 2005, we've helped some of the most demanding clients in the world solve some of their toughest information security challenges. We've been able to do this because of our outstanding people. We're committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success. But we also know that work isn't everything. It's about the lives and careers it helps us build. We're immensely proud of this culture and we invest in our people's wellbeing, learning, and ideas every day. We're excited you're thinking about joining us. Working Cyber at S-RM Our Cyber Security division is the fastest-growing part of S-RM. The cyber sector is always evolving, and our Advisory, Ethical Hacking, and Incident Response practices are in more demand than ever. We're building a team to meet this challenge. We're quick to respond, innovate, and improve. We don't get too hung up on hierarchy or bureaucracy. If your ideas are good enough, we'll empower you to implement them. If you're the best person to talk to a customer, you'll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back. We also don't believe there's a typical cyber security professional. We've built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more. You'll always find a range of perspectives and expertise to help you learn and grow. If that sounds like your kind of team, we'd like to hear from you. The role In this role, reporting to the Senior Operations Manager, you will be responsible for ensuring that all cyber projects are billed both accurately and in a timely manner on a global basis. You'll work closely with the global cyber operations team, as well as project managers and product owners from all practice areas, to fully understand the specific billing requirements on a project-by-project and account-by-account basis. Your responsibilities will extend to contributing to broader financial operations, such as participating in month end and year end closing activities and supporting cash collection efforts. Your responsibilities will be: Preparing and sending invoices in line with S RM processes. This role is applicable to all cyber practice areas on a global basis Collaborating with project managers to confirm the accurate recording of billable hours and any additional charges Working closely with the product owners to ensure accurate reconciliation of monthly bills Handling internal and external billing queries in a timely manner Ensuring that the CRM is updated to accurately reflect billing requirements Managing the WIP tracker at month end and working closely with the Finance team to ensure all monthly revenue is accurately reflected Tracking aged debt and working closely with the Credit Control Manager to address outstanding balances Identifying any process improvements to ensure billing is as efficient as possible What we're looking for We think candidates with the following skills and experience are likely to succeed as a Billing Coordinator at S RM. That said, if you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box-we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. We're looking for someone that is able to adapt to change and work comfortably in a fast paced environment, this person will have some or all of these skills: Degree level education or equivalent experience Ideally some experience in a similar role, financial operations, financial administration Experience working with both finance and CRM systems The Ideal candidate will also likely have the following key personal skills and attributes: Excellent planning and organisational skills Excellent stakeholder (both internal and external) and communication skills Excellent attention to detail A proven ability to work unsupervised A proactive approach and a willingness to work outside the job specification when required Excellent interpersonal skills Our benefits We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, including: 25 days holiday per year in addition to bank holidays (+1 day for every year of service up to a maximum of 30 days). Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education Life Insurance 4X Annual salary Parental Support Fertility treatment leave - 5 days of leave per cycle of treatment per year; Maternity leave - 26 weeks of full pay followed by 13 weeks of half pay; Paternity leave - 6 weeks of full pay. Various Health and Medical Benefits Private dental and medical insurance (taxable benefit); Virtual GP for you and your family members that live in the same household; Gym discounts for you and your partner; EAP programme for you and your immediate family; Free access to the mindfulness app Headspace; The successful candidate must have permission to work in the United Kingdom by the start of their employment. To apply for this role, please submit an up-to-date CV through this link: Job Application for Billing Coordinator at S-RM Subscribe to our insights Get industry news and expert insights straight to your inbox.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support Coordinator to join the team in London. About the Role: To provide exceptional customer service and comprehensive financial and administrative services to the client and the contract. In order to be successful in the role it is key that the Contract Support understands procedures, processes and operates them to the required standards. Role Responsibilities: Contract Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized. Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers. Compiling of the Contract Review Business Unit pack Conducting supplier surveys on MySupplier Compiling of the Customer Monthly Management Report Liaising with the client regarding payment of invoices Site inductions Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system. Continually develop systems to maximize efficiency benefits for the customer and GWS. Update labour allocations to ensure accurate client reporting Finance Support the preparation and delivery of monthly Contract Reviews. Co-ordination of the billing application, calculating margins, raising invoices and submitting to client Chasing of debt to keep within contractual terms Creation and review of management reports such as P&L, WiP, Unbilled Revenue, Debt, OPO's & Invoice Pool Raising Purchase Orders Reviewing open Purchase Orders Policy and procedure compliance Processing supplier invoices and resolving any queries Comprehensive spend tracking Weekly report submission to include WiP, Unbilled Revenue, Debt, Invoice Pool and OPO updates Reporting on In Scope and Out of Scope works Drive high quality financial performance to influence P&L result. Ad-hoc reporting as requested by Business Unit or Business/Finance. Quality Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements Reporting and management of work management system Logging hazards & customer feedback on the QHSE Management Portal Subcontractor reviews Log books compliance Maintain eLogbooks People Timesheets Organising training for the team Updating of the team attendance planner Arranging agency cover and submitting hours on portal Culture carrier and promotes best practice Other Obtaining supplier quotes and uploading onto the internal system for client approval Maintaining the stationery supply Reception cover if applicable Updating Portals as and when required Constantly improve quality, service and efficiency. Success Measures Success in this role will be measured through defined targets as follows: Achievement of Business Unit / Contract KPIs in line with business requirements Role Requirements: Education Hold academic passes with at least GCSE Maths and English or equivalent. Higher educational qualifications to 'A' level or degree (or equivalent) Skills Highly computer literate IT Skills to achieve key tasks and give the business a sound reporting base. Superior written and verbal communication skills with strong oral presentation skills. Capable of working in a matrix environment. Formal training in the use of Excel, Word and presentation software packages Knowledge A basic understanding of business and customer-facing environments. Understands the requirements of operating in a contract environment. Experience Been a part of a high-performing team. Previous experience of a service industry role using operating systems such as Dynamics AX. Aptitude Customer focus skills with a passion for customer service. Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels Self-motivated and ambitious Results/ task orientated, with attention to detail and accuracy Excellent time management and organisational skills Commitment to continuous improvement Ability to work as part of a team, as well as independently Calm manner, able to work under pressure and with changing demands and priorities Confidential and discrete approach Circumstances The individual must be willing to undertake travel as the role/business requires Core Competencies Customer Service Communication Integrity Attention to Detail Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Feb 10, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support Coordinator to join the team in London. About the Role: To provide exceptional customer service and comprehensive financial and administrative services to the client and the contract. In order to be successful in the role it is key that the Contract Support understands procedures, processes and operates them to the required standards. Role Responsibilities: Contract Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized. Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers. Compiling of the Contract Review Business Unit pack Conducting supplier surveys on MySupplier Compiling of the Customer Monthly Management Report Liaising with the client regarding payment of invoices Site inductions Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system. Continually develop systems to maximize efficiency benefits for the customer and GWS. Update labour allocations to ensure accurate client reporting Finance Support the preparation and delivery of monthly Contract Reviews. Co-ordination of the billing application, calculating margins, raising invoices and submitting to client Chasing of debt to keep within contractual terms Creation and review of management reports such as P&L, WiP, Unbilled Revenue, Debt, OPO's & Invoice Pool Raising Purchase Orders Reviewing open Purchase Orders Policy and procedure compliance Processing supplier invoices and resolving any queries Comprehensive spend tracking Weekly report submission to include WiP, Unbilled Revenue, Debt, Invoice Pool and OPO updates Reporting on In Scope and Out of Scope works Drive high quality financial performance to influence P&L result. Ad-hoc reporting as requested by Business Unit or Business/Finance. Quality Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements Reporting and management of work management system Logging hazards & customer feedback on the QHSE Management Portal Subcontractor reviews Log books compliance Maintain eLogbooks People Timesheets Organising training for the team Updating of the team attendance planner Arranging agency cover and submitting hours on portal Culture carrier and promotes best practice Other Obtaining supplier quotes and uploading onto the internal system for client approval Maintaining the stationery supply Reception cover if applicable Updating Portals as and when required Constantly improve quality, service and efficiency. Success Measures Success in this role will be measured through defined targets as follows: Achievement of Business Unit / Contract KPIs in line with business requirements Role Requirements: Education Hold academic passes with at least GCSE Maths and English or equivalent. Higher educational qualifications to 'A' level or degree (or equivalent) Skills Highly computer literate IT Skills to achieve key tasks and give the business a sound reporting base. Superior written and verbal communication skills with strong oral presentation skills. Capable of working in a matrix environment. Formal training in the use of Excel, Word and presentation software packages Knowledge A basic understanding of business and customer-facing environments. Understands the requirements of operating in a contract environment. Experience Been a part of a high-performing team. Previous experience of a service industry role using operating systems such as Dynamics AX. Aptitude Customer focus skills with a passion for customer service. Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels Self-motivated and ambitious Results/ task orientated, with attention to detail and accuracy Excellent time management and organisational skills Commitment to continuous improvement Ability to work as part of a team, as well as independently Calm manner, able to work under pressure and with changing demands and priorities Confidential and discrete approach Circumstances The individual must be willing to undertake travel as the role/business requires Core Competencies Customer Service Communication Integrity Attention to Detail Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
An excellent opportunity for a Service and Parts Coordinator to join a well-established company based in Birtley, Gateshead. Job Type: Full-Time, Permanent Location: Gateshead Salary: £28,000 per annum depending on experience Reports to: Lead Service Engineer About the Role: The Service and Parts Coordinator plays a critical role in ensuring the smooth operation of the service department by coordinating service activities, managing parts quotations, ordering and delivery, and acting as a key liaison between technicians, suppliers, and customers. This position requires strong organisational skills, attention to detail, and excellent communication to support timely, efficient service delivery. He/She will also be responsible for supporting the management, performance, and continued growth of the company's digital sales platforms. Main Duties: Manage end-to-end parts coordination, including pricing support, quoting, ordering, delivery, returns, cost control, and the preparation and processing of related documentation such as purchase orders, invoices, credits, delivery notes and quality documentation Handle service and parts warranty claims, including submission, tracking, and resolution with suppliers and internal teams Monitor on-time delivery of parts and inventory to support service operations. Manage online parts orders across company website, customer portals, including order entry, verification, fulfilment coordination, shipping, and post-sale support. Assist in the management and growth of service contracts Monitor overdue appointments through the customer portal and efficiently schedule, coordinate, and manage service appointments, work orders, and technician assignments. Maintain accurate and up-to-date customer portal data following onsite visits and internal engineering activities Manage and maintain the supplier base, including supplier relationships, pricing negotiations, shipment tracking, discrepancy resolution, and processing returns or warranty parts Manage inventory control processes within the ERP system, including product setup, stock monitoring, replenishment, and inventory reconciliation Organise and coordinate domestic (UK) and international shipments, ensuring timely delivery and compliance with relevant logistics requirements Collect and review technician timesheets and calculate service costs for customer billing and reporting Ensure compliance with company policies, safety standards, and quality procedures related to parts handling and storage Support the continuous improvement of online sales, parts supply, and service coordination processes. Ensure quality standards are consistently met to delivery the highest level of service to customers. Embrace and support company values. Candidate Requirements: High school diploma or equivalent (associate's degree or technical training preferred) 2+ years of experience in a service coordination, parts, logistics, or related role Strong organisational and multitasking abilities Excellent verbal and written communication skills Proficiency with inventory management systems, ERP software, or service management tools Familiarity with basic digital marketing concepts, including online promotions, email communications, and customer engagement tools Customer-focused mindset with strong problem-solving skills Ability to work effectively in a fast-paced, deadline-driven environment Attention to detail and accuracy in documentation and inventory control Collaborative team player with the ability to work independently Basic mechanical or technical understanding KPI's: 60-80% percentage of quotes converted into confirmed orders Time to respond to portal messages Total revenue generated through digital online channels % Year on Year Service online portal data accuracy % of service jobs with all required parts available before scheduled start (Target: 98%) If you feel that you have the relative skills/attributes to fulfil this role then please apply now! The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Feb 10, 2026
Full time
An excellent opportunity for a Service and Parts Coordinator to join a well-established company based in Birtley, Gateshead. Job Type: Full-Time, Permanent Location: Gateshead Salary: £28,000 per annum depending on experience Reports to: Lead Service Engineer About the Role: The Service and Parts Coordinator plays a critical role in ensuring the smooth operation of the service department by coordinating service activities, managing parts quotations, ordering and delivery, and acting as a key liaison between technicians, suppliers, and customers. This position requires strong organisational skills, attention to detail, and excellent communication to support timely, efficient service delivery. He/She will also be responsible for supporting the management, performance, and continued growth of the company's digital sales platforms. Main Duties: Manage end-to-end parts coordination, including pricing support, quoting, ordering, delivery, returns, cost control, and the preparation and processing of related documentation such as purchase orders, invoices, credits, delivery notes and quality documentation Handle service and parts warranty claims, including submission, tracking, and resolution with suppliers and internal teams Monitor on-time delivery of parts and inventory to support service operations. Manage online parts orders across company website, customer portals, including order entry, verification, fulfilment coordination, shipping, and post-sale support. Assist in the management and growth of service contracts Monitor overdue appointments through the customer portal and efficiently schedule, coordinate, and manage service appointments, work orders, and technician assignments. Maintain accurate and up-to-date customer portal data following onsite visits and internal engineering activities Manage and maintain the supplier base, including supplier relationships, pricing negotiations, shipment tracking, discrepancy resolution, and processing returns or warranty parts Manage inventory control processes within the ERP system, including product setup, stock monitoring, replenishment, and inventory reconciliation Organise and coordinate domestic (UK) and international shipments, ensuring timely delivery and compliance with relevant logistics requirements Collect and review technician timesheets and calculate service costs for customer billing and reporting Ensure compliance with company policies, safety standards, and quality procedures related to parts handling and storage Support the continuous improvement of online sales, parts supply, and service coordination processes. Ensure quality standards are consistently met to delivery the highest level of service to customers. Embrace and support company values. Candidate Requirements: High school diploma or equivalent (associate's degree or technical training preferred) 2+ years of experience in a service coordination, parts, logistics, or related role Strong organisational and multitasking abilities Excellent verbal and written communication skills Proficiency with inventory management systems, ERP software, or service management tools Familiarity with basic digital marketing concepts, including online promotions, email communications, and customer engagement tools Customer-focused mindset with strong problem-solving skills Ability to work effectively in a fast-paced, deadline-driven environment Attention to detail and accuracy in documentation and inventory control Collaborative team player with the ability to work independently Basic mechanical or technical understanding KPI's: 60-80% percentage of quotes converted into confirmed orders Time to respond to portal messages Total revenue generated through digital online channels % Year on Year Service online portal data accuracy % of service jobs with all required parts available before scheduled start (Target: 98%) If you feel that you have the relative skills/attributes to fulfil this role then please apply now! The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Smart 1 Recruitment Limited
Astwood Bank, Worcestershire
Leading IT Service Industry organisation (established 1996), specialising in Logistics and Asset Disposal, requires an Administrator/Coordinator to join their expanding team based in Redditch. Previous admin and planning experience is essential to fulfil this role. Within this role you will be offered free on-site car parking. Offered on a temporary to permanent basis, this role of Administrator/Coordinator is available for immediate start. Duties and responsibilities required by Administrator/Coordinator Stock management Monthly Billing Attending meetings and conference calls Manage and maintain service risks Attend and produce reports for the service reports Producing regular progress reports and statistics on a daily, weekly and monthly basis Responding to and dealing with customer communication by email and telephone Skills and attributes required by Administrator/Coordinator High attention to detail Customer facing skills Computer literal and proficient in MS Outlook and MS Office (predominantly MS Excel) Previous administrator and planning experience is essential Location: Redditch, Worcestershire Hours of work: 8.30am-5pm (Monday-Friday) with 30-minute lunch break and 2 x 15-minute breaks Pay: £25,000 - £30,000 per year, depending on experience Contract: Temporary to permanent Apply today for our Administrator/Coordinator role to avoid disappointment!
Feb 05, 2026
Full time
Leading IT Service Industry organisation (established 1996), specialising in Logistics and Asset Disposal, requires an Administrator/Coordinator to join their expanding team based in Redditch. Previous admin and planning experience is essential to fulfil this role. Within this role you will be offered free on-site car parking. Offered on a temporary to permanent basis, this role of Administrator/Coordinator is available for immediate start. Duties and responsibilities required by Administrator/Coordinator Stock management Monthly Billing Attending meetings and conference calls Manage and maintain service risks Attend and produce reports for the service reports Producing regular progress reports and statistics on a daily, weekly and monthly basis Responding to and dealing with customer communication by email and telephone Skills and attributes required by Administrator/Coordinator High attention to detail Customer facing skills Computer literal and proficient in MS Outlook and MS Office (predominantly MS Excel) Previous administrator and planning experience is essential Location: Redditch, Worcestershire Hours of work: 8.30am-5pm (Monday-Friday) with 30-minute lunch break and 2 x 15-minute breaks Pay: £25,000 - £30,000 per year, depending on experience Contract: Temporary to permanent Apply today for our Administrator/Coordinator role to avoid disappointment!
Facilities Co-ordinator Monday to Friday 08 00 Location(s) Milton Keynes Job Title: Facilities Coordinator We are recruiting a Facilities Coordinator to join the team located in Milton Keynes . The successful candidate will be responsible for supporting the operational delivery of all Facility Management services. Key Tasks Ensure QHSE documentation is maintained and readily available using client CAFM systems e.g. eLogbooks, Hazard Reports, training & competency records. Compliance with and record keeping for ISO 9001/14001 etc. and all Quality Management Systems Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. Provides coordination and administrative support for delivery of Workplace Services such as coaching, onboarding, supported employment, communications Services include, but are not limited to: Engineering services (Hard FM), Document Services, Mailroom Services, Office Supply Management, Cleaning Services Conference, meeting, and event management including room booking, coordination, planning as needed May facilitate client program coordination including but not limited to: Community Programs, Pet Programs, Parking/Commuting Program including the local shuttle and bicycle program. Assists the Workplace Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc. Requests building and/or equipment services as needed Provides administrative support for Workplace Experience team as directed, including expense management, meeting coordination, office and workplace experience equipment care, and supply management Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested Ensures all billings for business services are invoiced and billed as required Responds to customer requests and complaints regarding Workplace Experience services. Attends move meetings and coordinate all moves with client contacts; assists in the completion of the office Business Continuity plan Maintains relationships with vendors that provide services and goods to the office; ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements Administers Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment, and software ordering Performs other duties as assigned Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function. Lead by example and model behaviours that are consistent with our values. Work to build consensus and convince others to reach an agreement. Impact a range of customer, operational, project or service activities within own team and other related teams. Work within broad guidelines and policies. Explain difficult or sensitive information. Person Specification Knowledge and awareness of the facilities management. Strong PC skills, MS Office. Good administrative skills. Well organised and good prioritisation and planning skills Ensuring that all FM services are delivered in a confident and efficient manner. Practical experience in working with supply partners. Customer services experience and the ability to communicate at all levels. Desirable Experience Working with Health & Safety processes and procedures Audit and inspections of contractors work and Risk Assessment and Method Statements
Feb 04, 2026
Full time
Facilities Co-ordinator Monday to Friday 08 00 Location(s) Milton Keynes Job Title: Facilities Coordinator We are recruiting a Facilities Coordinator to join the team located in Milton Keynes . The successful candidate will be responsible for supporting the operational delivery of all Facility Management services. Key Tasks Ensure QHSE documentation is maintained and readily available using client CAFM systems e.g. eLogbooks, Hazard Reports, training & competency records. Compliance with and record keeping for ISO 9001/14001 etc. and all Quality Management Systems Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. Provides coordination and administrative support for delivery of Workplace Services such as coaching, onboarding, supported employment, communications Services include, but are not limited to: Engineering services (Hard FM), Document Services, Mailroom Services, Office Supply Management, Cleaning Services Conference, meeting, and event management including room booking, coordination, planning as needed May facilitate client program coordination including but not limited to: Community Programs, Pet Programs, Parking/Commuting Program including the local shuttle and bicycle program. Assists the Workplace Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc. Requests building and/or equipment services as needed Provides administrative support for Workplace Experience team as directed, including expense management, meeting coordination, office and workplace experience equipment care, and supply management Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested Ensures all billings for business services are invoiced and billed as required Responds to customer requests and complaints regarding Workplace Experience services. Attends move meetings and coordinate all moves with client contacts; assists in the completion of the office Business Continuity plan Maintains relationships with vendors that provide services and goods to the office; ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements Administers Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment, and software ordering Performs other duties as assigned Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function. Lead by example and model behaviours that are consistent with our values. Work to build consensus and convince others to reach an agreement. Impact a range of customer, operational, project or service activities within own team and other related teams. Work within broad guidelines and policies. Explain difficult or sensitive information. Person Specification Knowledge and awareness of the facilities management. Strong PC skills, MS Office. Good administrative skills. Well organised and good prioritisation and planning skills Ensuring that all FM services are delivered in a confident and efficient manner. Practical experience in working with supply partners. Customer services experience and the ability to communicate at all levels. Desirable Experience Working with Health & Safety processes and procedures Audit and inspections of contractors work and Risk Assessment and Method Statements
