Join our market-leading Life and Pensions strategy consulting team, widely recognised by our clients for original insight and deep sector expertise. Create impactful strategies: our work is highly varied, advising on some of the most ambitious strategic programmes in the sector, including: New product development and market entry analysis Customer and adviser strategy Commercial analysis and business case construction Strategy input to digital transformation or delivery programmes Work in a growing practice with leading clients: our team has a strong and growing client network across the industry, including the UK's largest pension providers, wealth managers and insurers Learn from world-class experts: As well as being strategy experts, bridging the gap between strategy and execution is at the heart of what we do. We work closely with Deloitte experts in digital, marketing, risk, product, M&A and actuarial, learning from each other and bringing the best of Deloitte to our clients. Build a brand: Everyone in our team brings unique skills and experience. We take time to help each other develop a domain of expertise, building what we are known for as individuals and in the market. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Manager you will be delivering strategy work for our clients day-to-day. While no two projects are the same, you will typically be leading a workstream within a larger engagement, managing a small number of analysts or consultants, with oversight and support from a Strategy Manager or senior colleagues as needed. You'll play a vital hands-on role in designing and executing the strategic analysis required, conducting research and assembling evidence, distilling insights and constructing strategic recommendations. At times the role will include working with our customer research and proposition design teams. Alongside strong strategy skills, we particularly welcome applications from candidates with experience in marketing, customer strategy or life and pensions proposition design. The nature of the work we do includes: working with clients to understand and define strategic choices ahead of key investment decisions traditional evidence-led analysis to identify market development opportunities to support client strategies determining the optimum business or commercial model to effectively deliver client objectives helping our clients configure effectively and develop their ability to deliver operational excellence in specific areas identifying new ways of working that will stimulate innovation and growth, and lead to better decision-making guiding and supporting clients through imagining, defining and delivering their digital journey to enable competitive advantage The team: The role sits within the Life and Pensions practice, part of Deloitte's Insurance Strategy Consulting team. You will join and learn from a group of experienced Senior Strategy Consultants and Managers with expertise across customer and adviser strategy, wealth management, financial planning and taking new products to market. You'll also benefit from being part of the wider Insurance Strategy community. Beyond the Strategy team, you will build a network with Pensions and Life experts across Deloitte, in digital, marketing, M&A and operations consulting lines. Development: We offer a structured career path and invest in continuous development and learning, which matter greatly to us. Our growth in recent years has been strong and we have ambitious plans for the future: you will find that there is no lack of opportunity for you to develop your career, wherever you may choose to take it. As a Manager your responsibilities will include: Executing rigorous and insightful analysis to build an evidence base to support strategy development and change Mastery of strategy tools and frameworks to solve client problems, and sharing best practice within the team Independently leading a workstream or small project Managing and mentoring junior colleagues to ensure successful project delivery Relationship management: working closely with clients and internal stakeholders, developing strong professional relationships and liaising across Deloitte to deliver a seamless client experience Proactively developing your own skills, seeking feedback, building knowledge, and sharing your insight with colleagues Supporting development of the Insurance Strategy community and team, and supporting business development with clients Connect to your skills and professional experience We are looking for individuals who are trained in strategy and want to build a career in financial services consulting. Direct experience of strategy consulting within a consulting firm, or a strategy-related qualification (e.g. MBA or equivalent) Proven experience of working directly in the Life and Pensions market and a desire to build a career in this area A strong understanding of Life and Pensions propositions, product and regulatory landscape Good understanding of how to construct and evidence strategic arguments, and creativity in identifying evidence sources A strong academic track record Flexibility to travel Any sector specific qualifications (e.g. courses or relevant certificates) Experience in proposition design and delivery Experience in marketing or customer strategy Connect to your business -Strategy, Risk & Transactions Advisory In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference. Strategy and Business Design The experts in our teams in Strategy and Business Design are trusted advisors to CEOs and their wider organisations. Whether that's launching a new arm of a business, anticipating new and emerging risks or collaborating with other teams, we work on a huge range of varied projects. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "For me it's the people that make it. They are bright, supportive, interesting; we work brilliantly together as a team. But it's not just that, the number of opportunities you get working for such a large firm is amazing." -Jess, Risk & Transactions Advisory Our hybrid working policy You'll be based in Edinburgh or London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritiseyour wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for click apply for full job details
Jan 09, 2026
Full time
Join our market-leading Life and Pensions strategy consulting team, widely recognised by our clients for original insight and deep sector expertise. Create impactful strategies: our work is highly varied, advising on some of the most ambitious strategic programmes in the sector, including: New product development and market entry analysis Customer and adviser strategy Commercial analysis and business case construction Strategy input to digital transformation or delivery programmes Work in a growing practice with leading clients: our team has a strong and growing client network across the industry, including the UK's largest pension providers, wealth managers and insurers Learn from world-class experts: As well as being strategy experts, bridging the gap between strategy and execution is at the heart of what we do. We work closely with Deloitte experts in digital, marketing, risk, product, M&A and actuarial, learning from each other and bringing the best of Deloitte to our clients. Build a brand: Everyone in our team brings unique skills and experience. We take time to help each other develop a domain of expertise, building what we are known for as individuals and in the market. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Manager you will be delivering strategy work for our clients day-to-day. While no two projects are the same, you will typically be leading a workstream within a larger engagement, managing a small number of analysts or consultants, with oversight and support from a Strategy Manager or senior colleagues as needed. You'll play a vital hands-on role in designing and executing the strategic analysis required, conducting research and assembling evidence, distilling insights and constructing strategic recommendations. At times the role will include working with our customer research and proposition design teams. Alongside strong strategy skills, we particularly welcome applications from candidates with experience in marketing, customer strategy or life and pensions proposition design. The nature of the work we do includes: working with clients to understand and define strategic choices ahead of key investment decisions traditional evidence-led analysis to identify market development opportunities to support client strategies determining the optimum business or commercial model to effectively deliver client objectives helping our clients configure effectively and develop their ability to deliver operational excellence in specific areas identifying new ways of working that will stimulate innovation and growth, and lead to better decision-making guiding and supporting clients through imagining, defining and delivering their digital journey to enable competitive advantage The team: The role sits within the Life and Pensions practice, part of Deloitte's Insurance Strategy Consulting team. You will join and learn from a group of experienced Senior Strategy Consultants and Managers with expertise across customer and adviser strategy, wealth management, financial planning and taking new products to market. You'll also benefit from being part of the wider Insurance Strategy community. Beyond the Strategy team, you will build a network with Pensions and Life experts across Deloitte, in digital, marketing, M&A and operations consulting lines. Development: We offer a structured career path and invest in continuous development and learning, which matter greatly to us. Our growth in recent years has been strong and we have ambitious plans for the future: you will find that there is no lack of opportunity for you to develop your career, wherever you may choose to take it. As a Manager your responsibilities will include: Executing rigorous and insightful analysis to build an evidence base to support strategy development and change Mastery of strategy tools and frameworks to solve client problems, and sharing best practice within the team Independently leading a workstream or small project Managing and mentoring junior colleagues to ensure successful project delivery Relationship management: working closely with clients and internal stakeholders, developing strong professional relationships and liaising across Deloitte to deliver a seamless client experience Proactively developing your own skills, seeking feedback, building knowledge, and sharing your insight with colleagues Supporting development of the Insurance Strategy community and team, and supporting business development with clients Connect to your skills and professional experience We are looking for individuals who are trained in strategy and want to build a career in financial services consulting. Direct experience of strategy consulting within a consulting firm, or a strategy-related qualification (e.g. MBA or equivalent) Proven experience of working directly in the Life and Pensions market and a desire to build a career in this area A strong understanding of Life and Pensions propositions, product and regulatory landscape Good understanding of how to construct and evidence strategic arguments, and creativity in identifying evidence sources A strong academic track record Flexibility to travel Any sector specific qualifications (e.g. courses or relevant certificates) Experience in proposition design and delivery Experience in marketing or customer strategy Connect to your business -Strategy, Risk & Transactions Advisory In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference. Strategy and Business Design The experts in our teams in Strategy and Business Design are trusted advisors to CEOs and their wider organisations. Whether that's launching a new arm of a business, anticipating new and emerging risks or collaborating with other teams, we work on a huge range of varied projects. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "For me it's the people that make it. They are bright, supportive, interesting; we work brilliantly together as a team. But it's not just that, the number of opportunities you get working for such a large firm is amazing." -Jess, Risk & Transactions Advisory Our hybrid working policy You'll be based in Edinburgh or London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritiseyour wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for click apply for full job details
About Zego At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Employer of The Year 2025 as awarded at The Insurance Post's Awards and Excellence in Digital Marketing Award at the British Insurance Tech Awards 2025. And we're only just getting started. Purpose of the role As the Head of Financial Operations, you will be responsible for managing Zego's financial reporting, accounting, and operational finance functions. You'll lead and develop a team of Accountants, Finance Managers and others, ensuring accuracy, compliance, and efficiency in all financial. This is a key leadership role requiring strong technical accounting knowledge, commercial insight, and a hands on approach to process improvement and automation. Key Responsibilities Financial Reporting & Control Oversee all financial reporting, including monthly management accounts, statutory reporting, and consolidated group financial statements. Ensure compliance with accounting standards (IFRS/UK GAAP) and regulatory requirements. Maintain robust internal controls and governance across all financial operations. Team Leadership Lead, mentor, and develop a high performing team of accountants and finance professionals. Foster a culture of accountability, continuous learning, and collaboration across the finance team. Operational Finance Oversee accounts payable, receivable, payroll, and reconciliation processes. Manage relationships with auditors, banks, and external advisors. Drive improvements in systems and processes to increase efficiency and scalability. Strategic Input Partner with the CFO and Director of Finance to support strategic decision making through timely and accurate financial insights. Support budgeting, forecasting, and scenario planning activities. Identify and implement opportunities for automation and digital transformation in financial processes. What you'll need to be successful Significant experience in an Insurance Finance role or FCA regulated Finance role. Qualified accountant (ACA, ACCA, or CIMA) with post qualification experience in a senior finance role. Strong technical knowledge of financial reporting and accounting principles. Experience managing and developing finance teams in a high growth or technology driven business. Keen interest in evolving technology, for example AI in Finance Exceptional analytical, organisational, and communication skills. Proven ability to design and implement scalable financial processes and systems. Experience in insurance or regulated financial services. What's it like to work at Zego? Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There's plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You'll work alongside a talented group of people who respect each other's differences and seek to understand fresh perspectives. How we work We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid! Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London office. Every team has the flexibility to choose the day that works best for them. We cover the costs for all company wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it's a good mix of collaborative face time and flexible home working, setting us up to achieve the right balance between work and life. Our approach to AI We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well. Benefits We reward our people well. Join us and you'll get a market competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that's just for starters. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. If you need any support with your application please get in touch with us on
Jan 09, 2026
Full time
About Zego At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Employer of The Year 2025 as awarded at The Insurance Post's Awards and Excellence in Digital Marketing Award at the British Insurance Tech Awards 2025. And we're only just getting started. Purpose of the role As the Head of Financial Operations, you will be responsible for managing Zego's financial reporting, accounting, and operational finance functions. You'll lead and develop a team of Accountants, Finance Managers and others, ensuring accuracy, compliance, and efficiency in all financial. This is a key leadership role requiring strong technical accounting knowledge, commercial insight, and a hands on approach to process improvement and automation. Key Responsibilities Financial Reporting & Control Oversee all financial reporting, including monthly management accounts, statutory reporting, and consolidated group financial statements. Ensure compliance with accounting standards (IFRS/UK GAAP) and regulatory requirements. Maintain robust internal controls and governance across all financial operations. Team Leadership Lead, mentor, and develop a high performing team of accountants and finance professionals. Foster a culture of accountability, continuous learning, and collaboration across the finance team. Operational Finance Oversee accounts payable, receivable, payroll, and reconciliation processes. Manage relationships with auditors, banks, and external advisors. Drive improvements in systems and processes to increase efficiency and scalability. Strategic Input Partner with the CFO and Director of Finance to support strategic decision making through timely and accurate financial insights. Support budgeting, forecasting, and scenario planning activities. Identify and implement opportunities for automation and digital transformation in financial processes. What you'll need to be successful Significant experience in an Insurance Finance role or FCA regulated Finance role. Qualified accountant (ACA, ACCA, or CIMA) with post qualification experience in a senior finance role. Strong technical knowledge of financial reporting and accounting principles. Experience managing and developing finance teams in a high growth or technology driven business. Keen interest in evolving technology, for example AI in Finance Exceptional analytical, organisational, and communication skills. Proven ability to design and implement scalable financial processes and systems. Experience in insurance or regulated financial services. What's it like to work at Zego? Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There's plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You'll work alongside a talented group of people who respect each other's differences and seek to understand fresh perspectives. How we work We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid! Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London office. Every team has the flexibility to choose the day that works best for them. We cover the costs for all company wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it's a good mix of collaborative face time and flexible home working, setting us up to achieve the right balance between work and life. Our approach to AI We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well. Benefits We reward our people well. Join us and you'll get a market competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that's just for starters. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. If you need any support with your application please get in touch with us on
Jones Lang LaSalle Incorporated
Tipton, West Midlands
Contract Delivery manager page is loaded Contract Delivery managerremote type: On-sitelocations: Hampshire, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ464341 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The Contract Delivery Manager is a key role providing strategic and tactical operational leadership and direction on our retail contract in ReadingThe role will also be expected to support on strategic level initiatives to deliver ongoing continuous improvement and innovation measures within the contract and our supply chain.You will be client and results focused, understand the key inputs for your contract and ensure commitments are delivered with the right quality and in a timely fashion and without compromise Main Duties & Responsibilities Appropriate contract level oversight of the activities of business or technical support or operations. Working with delivery teams and dedicated engineering resource to resolve operational issues quickly ensuring that client SLA/KPI's are achieved. Demonstrate client obsession and work vigorously to earn and keep client trust. Full understanding of Contract SLA and KPI and delivers these whilst ensuring best practice. Sets contract level priorities for the delivery teams to ensure task completion; coordinates work activities with others. Builds Partnerships with Client and Colleagues through open transparent and timely communication. Operates as a customer care professional building exemplar client relationships and puts the client and the centre of decisions making. Ensure a professional image of Integral is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times. Manage relevant financial metrics / targets including invoicing WIP and debt management. Identify areas to improve financial and operational performance within the contracted services and supply chain - lead these change initiatives. Manage supply chain partners operating across the contract to ensure delivery levels are maintained and improvement initiatives are identified and implemented. Innovative management to meet changing business or operational circumstances. Manage action plans to implement any improvement initiatives. Have relentlessly high standards continually raising the bar and driving teams to deliver ensuring issues do not get sent down the line and that problems are fixed at source, so they stay fixed. Make decisions guided by policies, procedures and business plan. Understand Integral processes and business model. Use judgment to identify and resolve day-to-day technical and operational problems. Assist others in solving professional or technical problems Skills & Experience Industry relevant qualifications (Mechanical/Electrical/Building Fabric) Prior experience of retail sector contract delivery preferable Previous experience of developing operational plans for commercial contracts. High level of administration and organisational skills Computer literate Word, Excel, Outlook, Concept/Vixen Able to build positive relationships with Client in order to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships. Communicate using appropriate styles, methods and timings. Role Model enthusiasm and energy about their work and encourages others to do the same. Demonstrate resourcefulness when acquiring additional professional expertise. Use tact and diplomacy to exchange information and handle sensitive issues. Project a professional demeanour with colleagues, clients and their customers. Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance Able to understand the key financial, labour and material variables within budgets in order to maximise the return for the business. Excellent interpersonal, written and verbal communication skills Self-motivated and capable of working within a team environment Able to maintain an objective and positive focus through periods of high and sustained work pressure Location: On-site -Hampshire, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Jan 09, 2026
Full time
Contract Delivery manager page is loaded Contract Delivery managerremote type: On-sitelocations: Hampshire, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ464341 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The Contract Delivery Manager is a key role providing strategic and tactical operational leadership and direction on our retail contract in ReadingThe role will also be expected to support on strategic level initiatives to deliver ongoing continuous improvement and innovation measures within the contract and our supply chain.You will be client and results focused, understand the key inputs for your contract and ensure commitments are delivered with the right quality and in a timely fashion and without compromise Main Duties & Responsibilities Appropriate contract level oversight of the activities of business or technical support or operations. Working with delivery teams and dedicated engineering resource to resolve operational issues quickly ensuring that client SLA/KPI's are achieved. Demonstrate client obsession and work vigorously to earn and keep client trust. Full understanding of Contract SLA and KPI and delivers these whilst ensuring best practice. Sets contract level priorities for the delivery teams to ensure task completion; coordinates work activities with others. Builds Partnerships with Client and Colleagues through open transparent and timely communication. Operates as a customer care professional building exemplar client relationships and puts the client and the centre of decisions making. Ensure a professional image of Integral is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times. Manage relevant financial metrics / targets including invoicing WIP and debt management. Identify areas to improve financial and operational performance within the contracted services and supply chain - lead these change initiatives. Manage supply chain partners operating across the contract to ensure delivery levels are maintained and improvement initiatives are identified and implemented. Innovative management to meet changing business or operational circumstances. Manage action plans to implement any improvement initiatives. Have relentlessly high standards continually raising the bar and driving teams to deliver ensuring issues do not get sent down the line and that problems are fixed at source, so they stay fixed. Make decisions guided by policies, procedures and business plan. Understand Integral processes and business model. Use judgment to identify and resolve day-to-day technical and operational problems. Assist others in solving professional or technical problems Skills & Experience Industry relevant qualifications (Mechanical/Electrical/Building Fabric) Prior experience of retail sector contract delivery preferable Previous experience of developing operational plans for commercial contracts. High level of administration and organisational skills Computer literate Word, Excel, Outlook, Concept/Vixen Able to build positive relationships with Client in order to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships. Communicate using appropriate styles, methods and timings. Role Model enthusiasm and energy about their work and encourages others to do the same. Demonstrate resourcefulness when acquiring additional professional expertise. Use tact and diplomacy to exchange information and handle sensitive issues. Project a professional demeanour with colleagues, clients and their customers. Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance Able to understand the key financial, labour and material variables within budgets in order to maximise the return for the business. Excellent interpersonal, written and verbal communication skills Self-motivated and capable of working within a team environment Able to maintain an objective and positive focus through periods of high and sustained work pressure Location: On-site -Hampshire, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Origen Financial Services Limited.
Farnborough, Hampshire
Job Brief The Head of Compliance provides enterprise-wide strategic leadership and direction for Origen's compliance function, ensuring adherence to regulatory and ethical standards while supporting the achievement of corporate objectives. Operating as a key member of the risk management team and trusted advisor to the Chief Risk Officer, Executive Committee and Board, this role shapes compliance strategy, governance, and culture across the organisation. The postholder exercises independent judgement in regulatory matters, maintains constructive relationships with the FCA and other external bodies, and ensures that compliance frameworks, policies and practices are robust, proportionate, and aligned to Origen's business strategy and risk appetite. Main Responsibilities To deliver appropriate compliance services across Origen. This will involve the continued identification and development of appropriate resources, systems and processes that facilitate the efficient delivery of compliance services to the business. To manage the Compliance Team as a centre of excellence in all matters pertaining to regulatory policy and interpretation, enabling the highest quality service to be provided to all areas within Origen. To ensure timely identification of regulatory requirements and guidance issued by the FCA, JMLSG and other appropriate legislative, regulatory, governmental or industry bodies, and to provide prompt assessment of the impact on Origen's processes, systems and controls, communicating this to Origen management as appropriate. To deliver the Annual Compliance Diary by accurately assessing Origen's systems and controls against the requirements set by Origen and the FCA. To develop, implementing, communicating and maintaining policies and procedures to ensure that all appropriate materials, outputs, media and documentation produced by or for Origen are approved by the Compliance team as complying with the prevailing regulatory requirements. To ensure the Compliance Team support he business with sampling of Origen financial promotions, ensuring that these are clear, fair and not misleading within agreed timescales. To provide appropriate input to key project and business development initiatives across Origen, through active liaison and participation in project teams, facilitating clear channels of communication with key business areas and the provision of a proactive compliance policy and risk consultancy service. To establish and maintain communication and partnership-working processes in order to ensure that all internal customers are aware of and accept their responsibilities for operating a compliant and risk-managed framework within their business functions. To maintain the technical knowledge necessary to carry out the role effectively. To effectively communicate with and deal with Compliance queries from across the company including all levels of management Candidate Requirements / Behaviours I identify and influence improvements in business practices and standards I create a positive environment - I am seen by others to be professional and confident I promote a culture of decision-making and problem solving I am able to make critical distinctions and achieve a balanced viewpoint to make sensible decisions whilst recognising the need to refer to others as appropriate (effective risk and commercial judgement) I ensure issues/deadlines are not overlooked I am personally well organised I demonstrate the capability to manage new tasks and initiatives to maximise outputs and fulfil stakeholders' priorities I demonstrate commercial awareness and management of resource I provide senior management with effective MI and regulatory affairs updates I take personal responsibility for ensuring approved persons have a good understanding of their responsibilities and undertake training where it is need I can influence and negotiate with other internal & external stakeholders (e.g. FCA) to reach constructive outcomes for the business. Interview Process 1st Stage = Coffee Chat 2nd Stage = Competency Based Interview
Jan 09, 2026
Full time
Job Brief The Head of Compliance provides enterprise-wide strategic leadership and direction for Origen's compliance function, ensuring adherence to regulatory and ethical standards while supporting the achievement of corporate objectives. Operating as a key member of the risk management team and trusted advisor to the Chief Risk Officer, Executive Committee and Board, this role shapes compliance strategy, governance, and culture across the organisation. The postholder exercises independent judgement in regulatory matters, maintains constructive relationships with the FCA and other external bodies, and ensures that compliance frameworks, policies and practices are robust, proportionate, and aligned to Origen's business strategy and risk appetite. Main Responsibilities To deliver appropriate compliance services across Origen. This will involve the continued identification and development of appropriate resources, systems and processes that facilitate the efficient delivery of compliance services to the business. To manage the Compliance Team as a centre of excellence in all matters pertaining to regulatory policy and interpretation, enabling the highest quality service to be provided to all areas within Origen. To ensure timely identification of regulatory requirements and guidance issued by the FCA, JMLSG and other appropriate legislative, regulatory, governmental or industry bodies, and to provide prompt assessment of the impact on Origen's processes, systems and controls, communicating this to Origen management as appropriate. To deliver the Annual Compliance Diary by accurately assessing Origen's systems and controls against the requirements set by Origen and the FCA. To develop, implementing, communicating and maintaining policies and procedures to ensure that all appropriate materials, outputs, media and documentation produced by or for Origen are approved by the Compliance team as complying with the prevailing regulatory requirements. To ensure the Compliance Team support he business with sampling of Origen financial promotions, ensuring that these are clear, fair and not misleading within agreed timescales. To provide appropriate input to key project and business development initiatives across Origen, through active liaison and participation in project teams, facilitating clear channels of communication with key business areas and the provision of a proactive compliance policy and risk consultancy service. To establish and maintain communication and partnership-working processes in order to ensure that all internal customers are aware of and accept their responsibilities for operating a compliant and risk-managed framework within their business functions. To maintain the technical knowledge necessary to carry out the role effectively. To effectively communicate with and deal with Compliance queries from across the company including all levels of management Candidate Requirements / Behaviours I identify and influence improvements in business practices and standards I create a positive environment - I am seen by others to be professional and confident I promote a culture of decision-making and problem solving I am able to make critical distinctions and achieve a balanced viewpoint to make sensible decisions whilst recognising the need to refer to others as appropriate (effective risk and commercial judgement) I ensure issues/deadlines are not overlooked I am personally well organised I demonstrate the capability to manage new tasks and initiatives to maximise outputs and fulfil stakeholders' priorities I demonstrate commercial awareness and management of resource I provide senior management with effective MI and regulatory affairs updates I take personal responsibility for ensuring approved persons have a good understanding of their responsibilities and undertake training where it is need I can influence and negotiate with other internal & external stakeholders (e.g. FCA) to reach constructive outcomes for the business. Interview Process 1st Stage = Coffee Chat 2nd Stage = Competency Based Interview
Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. In supporting the Firm in meeting its regulatory obligations, Compliance provides expert advice, oversight and thought leadership in relation to relevant rules and regulations. Compliance is responsible for overseeing the adherence to regulatory requirements and expectations through compliance policies, advisory activity, training, monitoring, surveillance and supporting the firm to implement regulatory change. Central Compliance are responsible for the development and implementation of compliance policies, training, regulatory registrations, exchange returns, complaints handling, conflicts management, regulatory interactions, regulatory developments, audit requests and whistleblowing framework oversight. The Senior Compliance Officer - Regulatory Compliance role supports the Head of Central Compliance with the day-to-day operation of the Central Compliance function. The role will primarily focus on and support the following key areas which forms part of the Compliance Operations office: Regulatory requests Regulatory development and horizon scanning Regulatory License & Permissions Audit requests Responsibilities Manage and own the regulatory process for responding to regulator requests including working with internal stakeholders to draft responses Respond to and track both internal and external audit requests including carrying out quality control for responses. Support regulator onsite visits or reviews including meeting scheduling and participation (where required) as well as logistics preparation and co-ordination. Control the submission of management information responding to regulatory or audit requests. Produce management information reporting as input into various governing committees and /or up to senior management. Support business preparedness for onsite examinations or audits. Own the tracking of regulatory developments and horizon scanning processes including managing the group regulatory roadmap and related management information. Participate and engage with industry working groups and support internal working groups on reviewing regulatory developments Maintain the group legal entity license and permissions map and perform periodic reviews. Skills and Experience Mandatory Experience with drafting regulatory responses and dealing with senior stakeholders. Excellent interpersonal and communication skills. Minimum 5 - 8 years' experience of working within a regulatory environment. Experience of working within a UK regulated environment e.g. SMCR, MIFID, MAR Experience of working within a medium sized financial services firm Experience of dealing with various different stakeholders (Legal, CoSec, Risk, Front Office, IT, Finance, HR, etc) Experience of supporting the day-to-day operations of a Compliance Function Experience of working in both a brokerage/ trading firm as well as a large financial institution (investment bank, corporate bank, asset manager,etc.) Compliance specific industry certifications including those awarded by the ICA or CISI. A collaborative team player, approachable, self-sufficient and influences a positive work environment Demonstrates curiosity and attention to detail Resilient in a challenging, fast-paced environment Ability to take responsibility for own delivery in a fast pace and high-volume environment Excels at building relationships, networking and influencing others Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company. experience outside of this range will also be considered Privacy Preference Center Manage Consent Preferences Always Active
Jan 09, 2026
Full time
Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. In supporting the Firm in meeting its regulatory obligations, Compliance provides expert advice, oversight and thought leadership in relation to relevant rules and regulations. Compliance is responsible for overseeing the adherence to regulatory requirements and expectations through compliance policies, advisory activity, training, monitoring, surveillance and supporting the firm to implement regulatory change. Central Compliance are responsible for the development and implementation of compliance policies, training, regulatory registrations, exchange returns, complaints handling, conflicts management, regulatory interactions, regulatory developments, audit requests and whistleblowing framework oversight. The Senior Compliance Officer - Regulatory Compliance role supports the Head of Central Compliance with the day-to-day operation of the Central Compliance function. The role will primarily focus on and support the following key areas which forms part of the Compliance Operations office: Regulatory requests Regulatory development and horizon scanning Regulatory License & Permissions Audit requests Responsibilities Manage and own the regulatory process for responding to regulator requests including working with internal stakeholders to draft responses Respond to and track both internal and external audit requests including carrying out quality control for responses. Support regulator onsite visits or reviews including meeting scheduling and participation (where required) as well as logistics preparation and co-ordination. Control the submission of management information responding to regulatory or audit requests. Produce management information reporting as input into various governing committees and /or up to senior management. Support business preparedness for onsite examinations or audits. Own the tracking of regulatory developments and horizon scanning processes including managing the group regulatory roadmap and related management information. Participate and engage with industry working groups and support internal working groups on reviewing regulatory developments Maintain the group legal entity license and permissions map and perform periodic reviews. Skills and Experience Mandatory Experience with drafting regulatory responses and dealing with senior stakeholders. Excellent interpersonal and communication skills. Minimum 5 - 8 years' experience of working within a regulatory environment. Experience of working within a UK regulated environment e.g. SMCR, MIFID, MAR Experience of working within a medium sized financial services firm Experience of dealing with various different stakeholders (Legal, CoSec, Risk, Front Office, IT, Finance, HR, etc) Experience of supporting the day-to-day operations of a Compliance Function Experience of working in both a brokerage/ trading firm as well as a large financial institution (investment bank, corporate bank, asset manager,etc.) Compliance specific industry certifications including those awarded by the ICA or CISI. A collaborative team player, approachable, self-sufficient and influences a positive work environment Demonstrates curiosity and attention to detail Resilient in a challenging, fast-paced environment Ability to take responsibility for own delivery in a fast pace and high-volume environment Excels at building relationships, networking and influencing others Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company. experience outside of this range will also be considered Privacy Preference Center Manage Consent Preferences Always Active
Senior Finance Business Partner page is loaded Senior Finance Business Partnerremote type: Hybridlocations: Loughborough (Headquarters): London - Bishopsgatetime type: Full timeposted on: Posted Todayjob requisition id: JR001084We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: This is a key role in driving the business towards achieving its long-term objectives and requires a commercially focused individual, who can work effectively at a senior management level, with both finance and non-finance stakeholders.This will require a detailed understanding of key performance metrics, financial understanding, a forward-looking mindset and the gravitas to influence people from across the business. This is a high-profile role, working directly with Board level executives reporting to the Functional Finance Director. Day-to-day, you will: Form a strong partnership with the Chief Customer Success Officer and their leadership team. A trusted advisor and hands on partner to support and challenge the business to achieve maximum results Provide accurate and timely financial reporting, analysis, and insights to support decision-making at the executive and board levels Effectively use financial information to provide the business with better insight into business performance and trajectory and opportunities for growth Drive optimisation of financial performance and manage to target metrics Lead improvements in delivering business predictability through a robust forecasting and review framework Support the business in developing and executing on an effective business strategy Lead the planning and budgeting process for the Function Be an active member of the Finance function and drive finance process improvements Build and review business cases and ensure that the right commercial decisions are made for the Group Oversee integration of acquisitions Oversee risk management and compliance related to financial operations in line with financial regulations, industry standards and company policies Manage cash flow, liquidity, and working capital effectively to support the division's operations and growth initiatives in the division Build strong relationships with internal and external stakeholders, including investors, financial institutions, auditors, and regulators, to ensure transparency and compliance Your skills and experiences might also include: Experienced FBP, with accredited financial qualifications, e.g. ACA/CIMA/ACCA/MBA Commercially aware with proven ability to identify and drive strategy, who is results oriented Able to partner with and influence senior non-finance business execs Capability to operate effectively in a matrixed environment Excellent communication and presentation skills capable of conveying complex financial information clearly to diverse audiences Excellent decision-making capabilities and experience in providing financial guidance to senior executives. Ability to foster cross-functional relationships to drive a collaborative environment and improve efficiencies Resilience and ability to operate in a high growth and fast paced environment Expertise in financial modelling (strong Excel skills required) and some experience in investment appraisal Experience in software related business specifically in revenue growth & pricing Can operate effectively in a virtual team environment across multiple locations M&A / Corporate Finance experience preferred. Detailed operational understanding of the software industry, and a recurring/subscription commercial framework would be preferableThe Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.remote type: Hybridlocations: 2 Locationstime type: Full timeposted on: Posted 23 Days Ago
Jan 09, 2026
Full time
Senior Finance Business Partner page is loaded Senior Finance Business Partnerremote type: Hybridlocations: Loughborough (Headquarters): London - Bishopsgatetime type: Full timeposted on: Posted Todayjob requisition id: JR001084We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: This is a key role in driving the business towards achieving its long-term objectives and requires a commercially focused individual, who can work effectively at a senior management level, with both finance and non-finance stakeholders.This will require a detailed understanding of key performance metrics, financial understanding, a forward-looking mindset and the gravitas to influence people from across the business. This is a high-profile role, working directly with Board level executives reporting to the Functional Finance Director. Day-to-day, you will: Form a strong partnership with the Chief Customer Success Officer and their leadership team. A trusted advisor and hands on partner to support and challenge the business to achieve maximum results Provide accurate and timely financial reporting, analysis, and insights to support decision-making at the executive and board levels Effectively use financial information to provide the business with better insight into business performance and trajectory and opportunities for growth Drive optimisation of financial performance and manage to target metrics Lead improvements in delivering business predictability through a robust forecasting and review framework Support the business in developing and executing on an effective business strategy Lead the planning and budgeting process for the Function Be an active member of the Finance function and drive finance process improvements Build and review business cases and ensure that the right commercial decisions are made for the Group Oversee integration of acquisitions Oversee risk management and compliance related to financial operations in line with financial regulations, industry standards and company policies Manage cash flow, liquidity, and working capital effectively to support the division's operations and growth initiatives in the division Build strong relationships with internal and external stakeholders, including investors, financial institutions, auditors, and regulators, to ensure transparency and compliance Your skills and experiences might also include: Experienced FBP, with accredited financial qualifications, e.g. ACA/CIMA/ACCA/MBA Commercially aware with proven ability to identify and drive strategy, who is results oriented Able to partner with and influence senior non-finance business execs Capability to operate effectively in a matrixed environment Excellent communication and presentation skills capable of conveying complex financial information clearly to diverse audiences Excellent decision-making capabilities and experience in providing financial guidance to senior executives. Ability to foster cross-functional relationships to drive a collaborative environment and improve efficiencies Resilience and ability to operate in a high growth and fast paced environment Expertise in financial modelling (strong Excel skills required) and some experience in investment appraisal Experience in software related business specifically in revenue growth & pricing Can operate effectively in a virtual team environment across multiple locations M&A / Corporate Finance experience preferred. Detailed operational understanding of the software industry, and a recurring/subscription commercial framework would be preferableThe Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.remote type: Hybridlocations: 2 Locationstime type: Full timeposted on: Posted 23 Days Ago
Are you ready to elevate your career as an Accounts Senior?The client is a well-established firm within Braintree, who are in a period of growth within their accounts team. The firms client's are usually based in Essex and the surrounding counties. They are looking to hire an Accounts Senior to join their accounts team. Are you an experienced Corporate Tax Director?The client is a leading firm within Cambridge, looking to expand their Corporate tax team. The firm has a client base of growth-focused businesses across various sectors. They are looking for a Corporate Tax Director. Are you ready to build on your experience as a part-qualified auditor?The client is an established firm within Chelmsford looking to grow their auditing team. They have a varied client base, mainly in the South East, including family owned businesses and high net worth individuals. They are looking for an Audit Semi-Senior. Are you a Private Client Tax Associate Director looking to grow you career?The client is a leading firm based in Cambridge, experiencing rapid growth. Their clients include high-net-worth individuals and businesses offering a varied range of services. They are looking for ambitious individuals to join their Private Client Tax team to aid their growth. Are you a part-qualified auditor looking for your next step?The client is a well-established, leading firm of chartered accountants and business advisors in Cambridge who work with local, larger corporate companies and businesses trading overseas. Their culture mainly focuses on creating opportunities for training, personal growth and career engagement whilst supporting and inspiring you to grow Are you an ambitious and experienced Tax manager?The client is a leading firm based in Cambridge, experiencing rapid growth. Their clients include high-net-worth individuals and businesses offering a varied range of services. They are looking for ambitious individuals to join their Private Client Tax team to aid their growth. Are you an experienced auditor looking to grow their career?The client is a well-established, leading firm of chartered accountants and business advisors in Cambridge who work with local, larger corporate companies and businesses trading overseas. Their culture mainly focuses on creating opportunities for training, personal growth and career engagement whilst supporting and inspiring you to grow Are you a qualified auditor looking to grow your career?The client is a well-established, top 40 firm of Chartered accountants and business advisors who work with local, larger corporate companies and businesses trading overseas. Their culture revolves around fostering happiness and fulfilment in your work to allow opportunities for personal growth and career engagement. They are looking to hire Are you an experienced accounts professional who wants to grow their career?The client is a small firm looking to expand, with a loyal client base ranging from small sole traders to limited companies with turnovers up to £11 million. The client is looking to grow a supportive and cohesive team with a focus on customer satisfaction. Do you want to work with some of the most exciting and prominent names in the Creative and Entertainment sectors? A Top 40 firm are looking for a Corporate Tax Senior to join their London office and be a part of a very high performing team. Exciting Senior Finance Assistant Opportunity at a Top 50 Firm!We are delighted to be working with a dynamic and evolving accountancy and advisory firm based in London, who are looking to bring a proactive and detail-driven Senior Finance Assistant into their internal finance team. This is a fantastic chance to join a supportive and collaborative environment where you'll gain hands-on experience Exciting Management Accountant Opportunity at a top 30 firm!We are delighted to be working with a prestigious, top 30 accountancy firm based in London, who are looking to bring a motivated and detail-oriented Management Accountant into their growing team. This is a fantastic chance to join a collaborative and supportive environment where you'll gain exposure across management reporting, financia All the latest blogs, news, downloads and advice from Rutherford Briant.
Jan 09, 2026
Full time
Are you ready to elevate your career as an Accounts Senior?The client is a well-established firm within Braintree, who are in a period of growth within their accounts team. The firms client's are usually based in Essex and the surrounding counties. They are looking to hire an Accounts Senior to join their accounts team. Are you an experienced Corporate Tax Director?The client is a leading firm within Cambridge, looking to expand their Corporate tax team. The firm has a client base of growth-focused businesses across various sectors. They are looking for a Corporate Tax Director. Are you ready to build on your experience as a part-qualified auditor?The client is an established firm within Chelmsford looking to grow their auditing team. They have a varied client base, mainly in the South East, including family owned businesses and high net worth individuals. They are looking for an Audit Semi-Senior. Are you a Private Client Tax Associate Director looking to grow you career?The client is a leading firm based in Cambridge, experiencing rapid growth. Their clients include high-net-worth individuals and businesses offering a varied range of services. They are looking for ambitious individuals to join their Private Client Tax team to aid their growth. Are you a part-qualified auditor looking for your next step?The client is a well-established, leading firm of chartered accountants and business advisors in Cambridge who work with local, larger corporate companies and businesses trading overseas. Their culture mainly focuses on creating opportunities for training, personal growth and career engagement whilst supporting and inspiring you to grow Are you an ambitious and experienced Tax manager?The client is a leading firm based in Cambridge, experiencing rapid growth. Their clients include high-net-worth individuals and businesses offering a varied range of services. They are looking for ambitious individuals to join their Private Client Tax team to aid their growth. Are you an experienced auditor looking to grow their career?The client is a well-established, leading firm of chartered accountants and business advisors in Cambridge who work with local, larger corporate companies and businesses trading overseas. Their culture mainly focuses on creating opportunities for training, personal growth and career engagement whilst supporting and inspiring you to grow Are you a qualified auditor looking to grow your career?The client is a well-established, top 40 firm of Chartered accountants and business advisors who work with local, larger corporate companies and businesses trading overseas. Their culture revolves around fostering happiness and fulfilment in your work to allow opportunities for personal growth and career engagement. They are looking to hire Are you an experienced accounts professional who wants to grow their career?The client is a small firm looking to expand, with a loyal client base ranging from small sole traders to limited companies with turnovers up to £11 million. The client is looking to grow a supportive and cohesive team with a focus on customer satisfaction. Do you want to work with some of the most exciting and prominent names in the Creative and Entertainment sectors? A Top 40 firm are looking for a Corporate Tax Senior to join their London office and be a part of a very high performing team. Exciting Senior Finance Assistant Opportunity at a Top 50 Firm!We are delighted to be working with a dynamic and evolving accountancy and advisory firm based in London, who are looking to bring a proactive and detail-driven Senior Finance Assistant into their internal finance team. This is a fantastic chance to join a supportive and collaborative environment where you'll gain hands-on experience Exciting Management Accountant Opportunity at a top 30 firm!We are delighted to be working with a prestigious, top 30 accountancy firm based in London, who are looking to bring a motivated and detail-oriented Management Accountant into their growing team. This is a fantastic chance to join a collaborative and supportive environment where you'll gain exposure across management reporting, financia All the latest blogs, news, downloads and advice from Rutherford Briant.
Birmingham, United Kingdom / London, United Kingdom Location/s: London or Birmingham, UK Recruiter contact: Andrea Gaffney Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the Business Unit The Buildings Unit (BLD) has a major presence in Mott MacDonald's regional offices throughout the UK and mainland Europe, providing a wide range of diverse and transferable cross sector skills across five key Sectors; Advisory, Built Environment, Energy, Transportation and Water. We also provide local services to customers and technical leadership to the rest of the Group in these sectors. About Cities Studio This role sits within Mott MacDonald's Cities Studio team. Cities Studio brings together economists, planners, and urban designers to deliver integrated urban development solutions that help communities and businesses thrive. Based in London, we work on high profile projects across the UK and internationally, covering: Economic development strategy and policy Town centre and urban regeneration Transport hubs and transit oriented development Mixed use neighbourhoods and urban quarters 'Campus style' developments for healthcare, education, and industry About Place Economics Place Economists are an integral part of Cities Studio. Our Place Economists provide public and private sector clients with business cases, economic strategies, funding advice, and impact assessments to support development schemes. Crucially, they also collaborate with spatial planning teams on viability, funding, and growth strategies-bringing together our economics and design offer for our clients. Overview of the role Due to the expansion of Cities Studio, we are seeking a Senior / Principal Economics Consultant to support our growing team. You will lead and deliver projects, manage small teams, and contribute to business development. This role offers significant career progression, including opportunities to develop technical expertise and move into leadership positions. You will work across a wide range of projects in many sectors, which could include: economic strategy and policy advice; evidence reviews for regional, town and neighbourhood based spatial planning; business case advice; socio economic impact analysis; and developing quantitative and qualitative research tools and further developing our existing models. Your responsibilities will include the following technical, project management and team management responsibilities. You may not have experience across all technical activities, as we recognise you may have a specific focus within the portfolio. Key Responsibilities and Duties Collaborate with planners and designers on place based strategies Manage and further develop our evidence based research to support strategies, regeneration, and development programmes Develop and deliver economic and financial appraisals, Five Case business cases, feasibility studies and impact assessments Provide economic development strategy advice Manage projects, budgets, and client relationships including day to day contact and project management Lead proposal development and tender responses Mentor junior colleagues and support team growth Designing and facilitating workshops with diverse disciplines and senior stakeholders Produce technical and narrative led reports, action plans, and presentations Bachelors Degree in Economics, Economic Development, Finance, Geography, Social Science, Urban Planning, or related field (Masters degree desirable) Experience working in similar roles, most likely within a multi disciplinary or specialist place economics consultancy, or the public sector Project experience in the fields of economic development, regeneration, transit oriented development, placemaking or similar fields Familiarity with HM Treasury Green Book and Five Case Business Cases (BBC Practitioner desirable) A strong personal and professional interest in socio economic and urban development Experience in economic strategy, policy, business cases, and appraisal Proven project management and business development experience Strong analytical skills, including financial modelling and/or GIS Knowledge of land use economics and property development Our team works in offices across the country, so you should be comfortable in a hybrid (in person and virtual) working environment. You should be analytical and approach projects with creative solutions. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well being, flexibility, and trust. Equality, Diversity, and Inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Benefits Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with everyday health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 your basic salary, with an option to increase the level of cover to 6 your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self development options. Networks, communities, and social outcomes Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. Apply now, or for more information about our application process, click here.
Jan 09, 2026
Full time
Birmingham, United Kingdom / London, United Kingdom Location/s: London or Birmingham, UK Recruiter contact: Andrea Gaffney Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the Business Unit The Buildings Unit (BLD) has a major presence in Mott MacDonald's regional offices throughout the UK and mainland Europe, providing a wide range of diverse and transferable cross sector skills across five key Sectors; Advisory, Built Environment, Energy, Transportation and Water. We also provide local services to customers and technical leadership to the rest of the Group in these sectors. About Cities Studio This role sits within Mott MacDonald's Cities Studio team. Cities Studio brings together economists, planners, and urban designers to deliver integrated urban development solutions that help communities and businesses thrive. Based in London, we work on high profile projects across the UK and internationally, covering: Economic development strategy and policy Town centre and urban regeneration Transport hubs and transit oriented development Mixed use neighbourhoods and urban quarters 'Campus style' developments for healthcare, education, and industry About Place Economics Place Economists are an integral part of Cities Studio. Our Place Economists provide public and private sector clients with business cases, economic strategies, funding advice, and impact assessments to support development schemes. Crucially, they also collaborate with spatial planning teams on viability, funding, and growth strategies-bringing together our economics and design offer for our clients. Overview of the role Due to the expansion of Cities Studio, we are seeking a Senior / Principal Economics Consultant to support our growing team. You will lead and deliver projects, manage small teams, and contribute to business development. This role offers significant career progression, including opportunities to develop technical expertise and move into leadership positions. You will work across a wide range of projects in many sectors, which could include: economic strategy and policy advice; evidence reviews for regional, town and neighbourhood based spatial planning; business case advice; socio economic impact analysis; and developing quantitative and qualitative research tools and further developing our existing models. Your responsibilities will include the following technical, project management and team management responsibilities. You may not have experience across all technical activities, as we recognise you may have a specific focus within the portfolio. Key Responsibilities and Duties Collaborate with planners and designers on place based strategies Manage and further develop our evidence based research to support strategies, regeneration, and development programmes Develop and deliver economic and financial appraisals, Five Case business cases, feasibility studies and impact assessments Provide economic development strategy advice Manage projects, budgets, and client relationships including day to day contact and project management Lead proposal development and tender responses Mentor junior colleagues and support team growth Designing and facilitating workshops with diverse disciplines and senior stakeholders Produce technical and narrative led reports, action plans, and presentations Bachelors Degree in Economics, Economic Development, Finance, Geography, Social Science, Urban Planning, or related field (Masters degree desirable) Experience working in similar roles, most likely within a multi disciplinary or specialist place economics consultancy, or the public sector Project experience in the fields of economic development, regeneration, transit oriented development, placemaking or similar fields Familiarity with HM Treasury Green Book and Five Case Business Cases (BBC Practitioner desirable) A strong personal and professional interest in socio economic and urban development Experience in economic strategy, policy, business cases, and appraisal Proven project management and business development experience Strong analytical skills, including financial modelling and/or GIS Knowledge of land use economics and property development Our team works in offices across the country, so you should be comfortable in a hybrid (in person and virtual) working environment. You should be analytical and approach projects with creative solutions. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well being, flexibility, and trust. Equality, Diversity, and Inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Benefits Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with everyday health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 your basic salary, with an option to increase the level of cover to 6 your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self development options. Networks, communities, and social outcomes Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. Apply now, or for more information about our application process, click here.
Overview Join us in London as Content & Advisory - Financial Institutions Balance Sheet & Ratings Advisory Vice President, specialising in Insurance Investment and Asset Liability Management This role provides direct support to Solutions Sales and DCM within our FIG Coverage business, working with customers and colleagues to develop market-leading financing, risk management / ALM and investment solutions The role assists with the development of hedging solutions across NatWest's product offering (rates, inflation, FX, financing) and the delivery of key pieces of thematic content (e.g. peer reviews, analysis of regulatory communications and the development of pitches) Responsibilities Work with colleagues from across the bank to provide high quality services to our insurance clients We'll look to you to support the delivery of rates, financing and risk solutions to the insurance client base through the provision of market-leading content and analysis and by developing and maintaining strong relationships, establishing a reputation as a recognised expert in the insurance industry. Where appropriate, you'll also help ensure transaction structures are market leading, sound and appropriately negotiated and documented: Maintain and develop NatWest's long-established reputation in the UK insurance market, including through direct client interactions, development of publications, contributing to working groups, attending and speaking at industry events Take responsibility for personal training and development, to ensure your professional capability meets the needs of the bank Undertake the proactive identification and effective management of risk, to deliver key customer outcomes Qualifications You will be Fellow of the IFoA (1-2yrs PQE) or equivalent, relevant profession background. You will have clear understanding of key ALM challenges facing UK insurance companies (in particular, annuity writers and life insurance consolidators) combined with knowledge of the key components of insurers' regulatory and accounting balance sheets and constraints imposed by the Matching Adjustment (MA). You will also have: Theoretical or practical understanding of derivative pricing models and experience with discounted cash flow models Understanding of how insurance businesses work, including key personnel and an awareness of strategy and key regulatory challenges and developments Track record demonstrating effective communication of technical concepts Strong desire to build a client facing profile and support with the delivery of transactions
Jan 09, 2026
Full time
Overview Join us in London as Content & Advisory - Financial Institutions Balance Sheet & Ratings Advisory Vice President, specialising in Insurance Investment and Asset Liability Management This role provides direct support to Solutions Sales and DCM within our FIG Coverage business, working with customers and colleagues to develop market-leading financing, risk management / ALM and investment solutions The role assists with the development of hedging solutions across NatWest's product offering (rates, inflation, FX, financing) and the delivery of key pieces of thematic content (e.g. peer reviews, analysis of regulatory communications and the development of pitches) Responsibilities Work with colleagues from across the bank to provide high quality services to our insurance clients We'll look to you to support the delivery of rates, financing and risk solutions to the insurance client base through the provision of market-leading content and analysis and by developing and maintaining strong relationships, establishing a reputation as a recognised expert in the insurance industry. Where appropriate, you'll also help ensure transaction structures are market leading, sound and appropriately negotiated and documented: Maintain and develop NatWest's long-established reputation in the UK insurance market, including through direct client interactions, development of publications, contributing to working groups, attending and speaking at industry events Take responsibility for personal training and development, to ensure your professional capability meets the needs of the bank Undertake the proactive identification and effective management of risk, to deliver key customer outcomes Qualifications You will be Fellow of the IFoA (1-2yrs PQE) or equivalent, relevant profession background. You will have clear understanding of key ALM challenges facing UK insurance companies (in particular, annuity writers and life insurance consolidators) combined with knowledge of the key components of insurers' regulatory and accounting balance sheets and constraints imposed by the Matching Adjustment (MA). You will also have: Theoretical or practical understanding of derivative pricing models and experience with discounted cash flow models Understanding of how insurance businesses work, including key personnel and an awareness of strategy and key regulatory challenges and developments Track record demonstrating effective communication of technical concepts Strong desire to build a client facing profile and support with the delivery of transactions
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Company-wide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. PIC is recruiting for a Finance Business Partner to join its Reporting & Financial Management function within its Finance department. This is an exciting, commercial role which is part of PIC's Expense Management team, responsible for the Budgeting, Financial Accounting and day to day Payment management of all expenses across the Group. Finance Business Partner serves as a strategic advisor and trusted collaborator across the organisation, bridging the gap between financial insight and operational decision-making. Your accountabilities: Lead continuous improvement initiatives across the finance function, with a focus on: Monthly MI reporting cycles FTE forecasting and workforce planning processes Expense allocation methodologies and cost centre accuracy Identify inefficiencies and implement scalable, tech-enabled solutions to streamline workflows Champion best practices and drive a culture of data-driven decision-making Analysis of consolidated of management expenses for senior management review, including monthly MI, PIC expenses, budgeting and forecasting and expense allocation. Business partnering: Act as a trusted advisor to senior stakeholders, providing financial insight and challenge to support strategic and operational decisions Lead the planning and forecasting processes for designated functional areas. Deliver clear, concise and actionable monthly management information packs Support commercial activities with robust challenge, identifying cost risks and opportunities where applicable. Support recruitment and invoicing processes as required Finance MI systems: Maintain and optimise the finance systems landscape, including Workday Adaptive, Oracle and Power BI Develop and maintain dashboards and automated reporting tools to improve visibility and decision-making Experience: Qualified accountant (CIMA/ACCA/ACA) Demonstrated success in leading process improvement and automation projects Proven experience in a Finance Business Partner or FP&A role within a financial services organisation Experience working in a a busy team ideally in a financial service industry Experience working in a changing environment and developing new processes Experience of producing Statutory accounts and other regulatory returns Experience of dealing with information of a confidential nature Knowledge: Strong working knowledge of Workday Adaptive Planning, Oracle, and Power BI Advanced Excel and financial modelling skills Excellent communication and stakeholder management abilities Good technical knowledge of planning, budgeting and forecasting Familiar with Finance systems including Oracle Fusion and Adaptive Insights Advanced knowledge of Excel and PowerPoint Skills: Strong communication and organisational skills Ability to persuade and influence both directly and indirectly Ability to manage people and other resources effectively Ability to work logically and organise work to meet deadlines Ability to work within defined procedures as recommended by functional teams Benefits: In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Jan 09, 2026
Full time
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Company-wide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. PIC is recruiting for a Finance Business Partner to join its Reporting & Financial Management function within its Finance department. This is an exciting, commercial role which is part of PIC's Expense Management team, responsible for the Budgeting, Financial Accounting and day to day Payment management of all expenses across the Group. Finance Business Partner serves as a strategic advisor and trusted collaborator across the organisation, bridging the gap between financial insight and operational decision-making. Your accountabilities: Lead continuous improvement initiatives across the finance function, with a focus on: Monthly MI reporting cycles FTE forecasting and workforce planning processes Expense allocation methodologies and cost centre accuracy Identify inefficiencies and implement scalable, tech-enabled solutions to streamline workflows Champion best practices and drive a culture of data-driven decision-making Analysis of consolidated of management expenses for senior management review, including monthly MI, PIC expenses, budgeting and forecasting and expense allocation. Business partnering: Act as a trusted advisor to senior stakeholders, providing financial insight and challenge to support strategic and operational decisions Lead the planning and forecasting processes for designated functional areas. Deliver clear, concise and actionable monthly management information packs Support commercial activities with robust challenge, identifying cost risks and opportunities where applicable. Support recruitment and invoicing processes as required Finance MI systems: Maintain and optimise the finance systems landscape, including Workday Adaptive, Oracle and Power BI Develop and maintain dashboards and automated reporting tools to improve visibility and decision-making Experience: Qualified accountant (CIMA/ACCA/ACA) Demonstrated success in leading process improvement and automation projects Proven experience in a Finance Business Partner or FP&A role within a financial services organisation Experience working in a a busy team ideally in a financial service industry Experience working in a changing environment and developing new processes Experience of producing Statutory accounts and other regulatory returns Experience of dealing with information of a confidential nature Knowledge: Strong working knowledge of Workday Adaptive Planning, Oracle, and Power BI Advanced Excel and financial modelling skills Excellent communication and stakeholder management abilities Good technical knowledge of planning, budgeting and forecasting Familiar with Finance systems including Oracle Fusion and Adaptive Insights Advanced knowledge of Excel and PowerPoint Skills: Strong communication and organisational skills Ability to persuade and influence both directly and indirectly Ability to manage people and other resources effectively Ability to work logically and organise work to meet deadlines Ability to work within defined procedures as recommended by functional teams Benefits: In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
We require a Customer Sales Advisor for a leading Self-Storage company. You will be based on the reception and work in a friendly team to promote sales alongside other duties. This is an exciting opportunity to work as a Customer Sales Advisor for a reputable company with; An excellent career in a stable, growing business Investment in your training and progression Exclusive perks via membership Permanent role Long Service recognition Bi-Annual bonus scheme Parking available on site Hours: Full time, 40 hours a week maximum 5 days a week in store Monday to Sunday availability desired (occasional weekend on monthly rota) Varied Hours - Earliest start is usually 7.30am, latest finish is 6pm Customer Sales Advisor Duties such as: Promote rentals of storage units and other options available Work to targets to increase revenue within the store Respond to phone and email enquiries (no cold calling) Greet customers and provide excellent customer service Ensure all Health and Safety procedures are adhered to Help keep the store secure, clean and tidy Follow company procedures This is a great opportunity as a Customer Sales Advisor to join a friendly team to develop your career. It would be advantageous if you have experience in a customer facing role possibly in retail such as a shop assistant or as an estate agent or sales consultant plus a little knowledge of self-storage. If you have some sales experience we would love to hear from you!
Jan 09, 2026
Full time
We require a Customer Sales Advisor for a leading Self-Storage company. You will be based on the reception and work in a friendly team to promote sales alongside other duties. This is an exciting opportunity to work as a Customer Sales Advisor for a reputable company with; An excellent career in a stable, growing business Investment in your training and progression Exclusive perks via membership Permanent role Long Service recognition Bi-Annual bonus scheme Parking available on site Hours: Full time, 40 hours a week maximum 5 days a week in store Monday to Sunday availability desired (occasional weekend on monthly rota) Varied Hours - Earliest start is usually 7.30am, latest finish is 6pm Customer Sales Advisor Duties such as: Promote rentals of storage units and other options available Work to targets to increase revenue within the store Respond to phone and email enquiries (no cold calling) Greet customers and provide excellent customer service Ensure all Health and Safety procedures are adhered to Help keep the store secure, clean and tidy Follow company procedures This is a great opportunity as a Customer Sales Advisor to join a friendly team to develop your career. It would be advantageous if you have experience in a customer facing role possibly in retail such as a shop assistant or as an estate agent or sales consultant plus a little knowledge of self-storage. If you have some sales experience we would love to hear from you!
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £21,620 plus incentives throughout the year! Start date: February 2026 onwards Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, TV's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.
Jan 09, 2026
Full time
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £21,620 plus incentives throughout the year! Start date: February 2026 onwards Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, TV's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Lisbon or London About the Team The Data Intelligence & Analytics (DIA) team at Cloudflare has built a unified Data & ML platform to provide our internal Business Partners with actionable analytics, insights, and recommendations. Our goals are to: Support Cloudflare's critical business needs Provide self-service data & AI applications to fuel business critical initiatives As a central data analytics team, we work across all business functions, offering broad exposure to Cloudflare's entire business. Role Summary We are looking for an experienced Data Analyst or Senior Data Analyst in London or Lisbon to scale our product analytics initiatives. You will be a trusted data advisor to our product organization, analyzing a wide array of datasets to inform product team data requests, ranging from reporting and ad-hoc analysis to strategic product roadmap-influencing projects. Success in this role relies on marrying a strong analytics background with product and business acumen to deliver highly strategic and compelling insights that accelerate growth and influence product decisions. This role requires a deep understanding of data infrastructure and a passion for operationalizing insights, not just generating them. Role Responsibilities Provide analytics support, product understanding, and a strategic perspective to our product partners Partner with data engineers, product managers, and stakeholders to enable data-driven answers to key business problems Take initiative to define, build, and maintain business metrics and reports Develop and automate data pipelines and reports to enable insights at scale Weave stories with data to help stakeholders understand analytical insights Role Requirements B.S. or M.S in Computer Science, Statistics, Mathematics, or other quantitative fields 4+ years of experience in a centralized data analytics team, ideally with close working partnerships with business stakeholders Expert-level proficiency in writing and optimizing complex SQL queries is mandatory, with a proven ability to performance-tune complex queries and manage analysis workflows against large, petabyte-scale datasets (Candidates will be assessed on advanced SQL skills including window functions, common table expressions (CTEs 4+ years experience using Tableau to build and communicate data stories to technical and non-technical stakeholders 2+ years experience working in a version control environment using platforms such as Gitlab or Github Experience with data ingestion and transformation frameworks (e.g., dbt, Fivetran, or custom/in-house developed platforms) Initiative, curiosity, and strong stakeholder engagement and empathy Experience translating business questions into analysis frameworks, converting results into business recommendations, and presenting those to stakeholders Nice-to-Have Skills Experience and/or a keen interest in internet security Proven analytics experience in a fast-growing technology, SaaS, or subscription-based business Experience with statistical analysis programming languages (Python, R etc.) What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.
Jan 09, 2026
Full time
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Lisbon or London About the Team The Data Intelligence & Analytics (DIA) team at Cloudflare has built a unified Data & ML platform to provide our internal Business Partners with actionable analytics, insights, and recommendations. Our goals are to: Support Cloudflare's critical business needs Provide self-service data & AI applications to fuel business critical initiatives As a central data analytics team, we work across all business functions, offering broad exposure to Cloudflare's entire business. Role Summary We are looking for an experienced Data Analyst or Senior Data Analyst in London or Lisbon to scale our product analytics initiatives. You will be a trusted data advisor to our product organization, analyzing a wide array of datasets to inform product team data requests, ranging from reporting and ad-hoc analysis to strategic product roadmap-influencing projects. Success in this role relies on marrying a strong analytics background with product and business acumen to deliver highly strategic and compelling insights that accelerate growth and influence product decisions. This role requires a deep understanding of data infrastructure and a passion for operationalizing insights, not just generating them. Role Responsibilities Provide analytics support, product understanding, and a strategic perspective to our product partners Partner with data engineers, product managers, and stakeholders to enable data-driven answers to key business problems Take initiative to define, build, and maintain business metrics and reports Develop and automate data pipelines and reports to enable insights at scale Weave stories with data to help stakeholders understand analytical insights Role Requirements B.S. or M.S in Computer Science, Statistics, Mathematics, or other quantitative fields 4+ years of experience in a centralized data analytics team, ideally with close working partnerships with business stakeholders Expert-level proficiency in writing and optimizing complex SQL queries is mandatory, with a proven ability to performance-tune complex queries and manage analysis workflows against large, petabyte-scale datasets (Candidates will be assessed on advanced SQL skills including window functions, common table expressions (CTEs 4+ years experience using Tableau to build and communicate data stories to technical and non-technical stakeholders 2+ years experience working in a version control environment using platforms such as Gitlab or Github Experience with data ingestion and transformation frameworks (e.g., dbt, Fivetran, or custom/in-house developed platforms) Initiative, curiosity, and strong stakeholder engagement and empathy Experience translating business questions into analysis frameworks, converting results into business recommendations, and presenting those to stakeholders Nice-to-Have Skills Experience and/or a keen interest in internet security Proven analytics experience in a fast-growing technology, SaaS, or subscription-based business Experience with statistical analysis programming languages (Python, R etc.) What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.
Customer Service Adviser Location: Northampton Salary: 23,000- 26,000 + Quarterly Bonus Hours: 37.5 per week (Mon-Fri 9am-5:30pm, 1 in 4 Saturdays 9am-1pm) The Role Our client is seeking experienced Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with day-to-day insurance enquiries and providing clear, professional and helpful advice. You will be responsible for making policy changes, answering general queries, processing renewals, managing the customer diary and carrying out key administrative tasks. You will support customers across a range of insurance products including home, car, boat and holiday home insurance. About You Our client requires candidates with previous customer service experience, ideally within banking, utilities or insurance and a genuine passion for customer service. You will be confident, positive and empathetic, with the ability to support a diverse range of customers, including those who may be elderly or vulnerable. You'll receive full training on products and systems, but strong communication skills, accuracy and an enthusiastic, customer-first approach are essential. Key Skills & Attributes Previous insurance industry experience (desirable) Customer Service Experience (Essential) Excellent communication and listening skills Strong attention to detail Positive, empathetic and customer-focused approach Good numeracy, literacy and keyboard skills Flexible, proactive and a strong team player High levels of integrity, honesty and professionalism A confident, 'can-do' attitude Benefits Salary 23,000- 26,000 DOE Quarterly bonus (approx. 10% of salary) 25 days holiday + bank holidays, rising with service Additional day off for your birthday Full training and career development Permanent, full-time role (37.5 hours per week)
Jan 09, 2026
Full time
Customer Service Adviser Location: Northampton Salary: 23,000- 26,000 + Quarterly Bonus Hours: 37.5 per week (Mon-Fri 9am-5:30pm, 1 in 4 Saturdays 9am-1pm) The Role Our client is seeking experienced Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with day-to-day insurance enquiries and providing clear, professional and helpful advice. You will be responsible for making policy changes, answering general queries, processing renewals, managing the customer diary and carrying out key administrative tasks. You will support customers across a range of insurance products including home, car, boat and holiday home insurance. About You Our client requires candidates with previous customer service experience, ideally within banking, utilities or insurance and a genuine passion for customer service. You will be confident, positive and empathetic, with the ability to support a diverse range of customers, including those who may be elderly or vulnerable. You'll receive full training on products and systems, but strong communication skills, accuracy and an enthusiastic, customer-first approach are essential. Key Skills & Attributes Previous insurance industry experience (desirable) Customer Service Experience (Essential) Excellent communication and listening skills Strong attention to detail Positive, empathetic and customer-focused approach Good numeracy, literacy and keyboard skills Flexible, proactive and a strong team player High levels of integrity, honesty and professionalism A confident, 'can-do' attitude Benefits Salary 23,000- 26,000 DOE Quarterly bonus (approx. 10% of salary) 25 days holiday + bank holidays, rising with service Additional day off for your birthday Full training and career development Permanent, full-time role (37.5 hours per week)
Start Date: 23/02/2026 Where : BT Glasgow Contact Centre - Alexander Bain House Full Time: Permanent Salary: £25.087 rising to £25.684 after 8 months, plus uncapped commission Sales Advisor What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This is a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Jan 09, 2026
Full time
Start Date: 23/02/2026 Where : BT Glasgow Contact Centre - Alexander Bain House Full Time: Permanent Salary: £25.087 rising to £25.684 after 8 months, plus uncapped commission Sales Advisor What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This is a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Job Description: Job Summary As the HR and Reward Advisor you will hold a pivotal role with real influence and visibility across the business. In this high-impact reward role, your main responsibilities will include the provision of HR solutions and tools and expertise in compliance with the appropriate HR Reward policies and processes. You will ensure the maintenance and management of all benefits and collective remuneration processes on the site and this will, at times, involve supporting the national reward team. HOW YOU WILL CONTRIBUTE TO THE TEAM You will be the key focal point for reward queries from employees and managers, ensuring response within a timely manner and escalating as necessary Directly responsible for the operational delivery of compensation and benefit deliverables, new initiatives and data-driven recommendations You will manage invoice and purchase order processing, completing checks to ensure accuracy and processing within the agreed timescales. Liaising with Finance, Payroll, Accounts Payable, Procurement and external suppliers as appropriate Dealing with sensitive data with a high level of discretion (eg salary information, medical etc) Champion HR and Reward operational accountabilities and represent the team with internal and external stakeholders Budget management and input into annual operational budget planning Ongoing ad hoc support to the wider Reward team Employee Benefits You will establish a comprehensive understanding of employee benefit arrangements to support the transition and ongoing business as usual. This will include liaising with suppliers to ensure a smooth process, including annual renewals and ensuring the correct eligibility is applied relevant to the contracts You will need to have regular communications with the Reward Operations team to provide monthly benefit choices/deductions and benefit in kind reporting Pay Review & Benchmarking You will complete annual Benchmarking activities, reviewing external market rates to support the annual pay and bonus cycles Lead on all pay and reward cycles Data analysis, reporting and the communication of insights Ad-hoc query resolution to support the business, employee engagement, retention and new hires Focal point for all reward queries and support on cross-functional projects Job Evaluation Provide expert advice on job evaluation and pay benchmarking to include the presentation of recommendations to senior leaders and HRBPs You will use evaluation tools in order to review and establish the correct grading of roles as required by request from Managers or HRBP or as part of the recruitment process Relocation You will be the focal point for any relocation queries to include data collation and liaising with the recruitment and HR teams Long Service/Recognition You will review and manage long service and recognition events for employees and ensure the smooth running of the recognition and award processes Management of the awards and recognition portal ABOUT YOU 5+ years experience in a similar role within Human Resources with knowledge of reward, compensation and benefits management Experience of working within faced-paced, customer-facing environments The ability to interpret data, spot trends and provide creative solutions Confident in presenting to and influencing stakeholders Project management and strong problem solving skills - liaising with Payroll and Suppliers as well as the wider UK Reward Team Experience working with external suppliers as well as internally liaising cross-divisionally Experience comparing reports/data with strong attention to detail and focus on data quality High energy with the ability to work fully autonomously Query response management and ability to problem solve Experience liaising with employees and managers - for example, ability to create and share appropriate communication pieces, utilising suitable channels This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Belfast Limited Employment Type: Permanent - Experience Level: Professional Job Family: HR Expertise By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Jan 09, 2026
Full time
Job Description: Job Summary As the HR and Reward Advisor you will hold a pivotal role with real influence and visibility across the business. In this high-impact reward role, your main responsibilities will include the provision of HR solutions and tools and expertise in compliance with the appropriate HR Reward policies and processes. You will ensure the maintenance and management of all benefits and collective remuneration processes on the site and this will, at times, involve supporting the national reward team. HOW YOU WILL CONTRIBUTE TO THE TEAM You will be the key focal point for reward queries from employees and managers, ensuring response within a timely manner and escalating as necessary Directly responsible for the operational delivery of compensation and benefit deliverables, new initiatives and data-driven recommendations You will manage invoice and purchase order processing, completing checks to ensure accuracy and processing within the agreed timescales. Liaising with Finance, Payroll, Accounts Payable, Procurement and external suppliers as appropriate Dealing with sensitive data with a high level of discretion (eg salary information, medical etc) Champion HR and Reward operational accountabilities and represent the team with internal and external stakeholders Budget management and input into annual operational budget planning Ongoing ad hoc support to the wider Reward team Employee Benefits You will establish a comprehensive understanding of employee benefit arrangements to support the transition and ongoing business as usual. This will include liaising with suppliers to ensure a smooth process, including annual renewals and ensuring the correct eligibility is applied relevant to the contracts You will need to have regular communications with the Reward Operations team to provide monthly benefit choices/deductions and benefit in kind reporting Pay Review & Benchmarking You will complete annual Benchmarking activities, reviewing external market rates to support the annual pay and bonus cycles Lead on all pay and reward cycles Data analysis, reporting and the communication of insights Ad-hoc query resolution to support the business, employee engagement, retention and new hires Focal point for all reward queries and support on cross-functional projects Job Evaluation Provide expert advice on job evaluation and pay benchmarking to include the presentation of recommendations to senior leaders and HRBPs You will use evaluation tools in order to review and establish the correct grading of roles as required by request from Managers or HRBP or as part of the recruitment process Relocation You will be the focal point for any relocation queries to include data collation and liaising with the recruitment and HR teams Long Service/Recognition You will review and manage long service and recognition events for employees and ensure the smooth running of the recognition and award processes Management of the awards and recognition portal ABOUT YOU 5+ years experience in a similar role within Human Resources with knowledge of reward, compensation and benefits management Experience of working within faced-paced, customer-facing environments The ability to interpret data, spot trends and provide creative solutions Confident in presenting to and influencing stakeholders Project management and strong problem solving skills - liaising with Payroll and Suppliers as well as the wider UK Reward Team Experience working with external suppliers as well as internally liaising cross-divisionally Experience comparing reports/data with strong attention to detail and focus on data quality High energy with the ability to work fully autonomously Query response management and ability to problem solve Experience liaising with employees and managers - for example, ability to create and share appropriate communication pieces, utilising suitable channels This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Belfast Limited Employment Type: Permanent - Experience Level: Professional Job Family: HR Expertise By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £21,620 plus incentives throughout the year! Start date: February 2026 onwards Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, TV's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.
Jan 09, 2026
Full time
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £21,620 plus incentives throughout the year! Start date: February 2026 onwards Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, TV's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £21,620 plus incentives throughout the year! Start date: February 2026 onwards Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, TV's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.
Jan 09, 2026
Full time
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Full time: Permanent Salary: £21,620 plus incentives throughout the year! Start date: February 2026 onwards Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, TV's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.
Start Date: 23/02/2026 Where : BT Glasgow Contact Centre - Alexander Bain House Full Time: Permanent Salary: £25.087 rising to £25.684 after 8 months, plus uncapped commission Sales Advisor What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This is a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Jan 09, 2026
Full time
Start Date: 23/02/2026 Where : BT Glasgow Contact Centre - Alexander Bain House Full Time: Permanent Salary: £25.087 rising to £25.684 after 8 months, plus uncapped commission Sales Advisor What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This is a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
This is a hybrid position requiring in-office attendance one day per week at our London office. Candidates must reside within a commutable distance to be considered. As a Senior Customer Success Manager on our EMEA team, you will be a trusted advisor for between 25-30 Enterprise customers. Helping them achieve maximum value from the Fullstory suite of products. By providing best-in-class strategic guidance, you'll increase platform adoption and value realisation across your book of business. You will report to the Manager of Customer Success. CSMs are responsible for customer value, adoption, retention and expansion across the Fullstory territory customer-base, leveraging their product knowledge and strategic expertise to help customers accomplish key business objectives. You'll be expected to engage consistently with a highly specialised book of accounts, delivering world-class service in a way that's value-driven and differentiated. You'll build close working relationships with our Sales organisation to drive retention and expansion, and will collaborate with Fullstory's Product and Marketing teams to influence platform feature decisions and positioning. In a typical day, you might: Drive Value Realisation: Ensure Fullstory's most strategic customers receive maximum value from their investment in our platform, utilising key features that drive their intended business outcomes and documenting the specific value and ROI delivered. Forge Strategic Partnerships: Create a strong partnership with your Sales counterparts to build and nurture relationships across your customer base that lead to long-term retention and commercial expansion. Master Data & AI: Monitor customer usage data, health indicators, and renewal dates to prioritise your engagement. Leverage AI tools to analyse trends and identify at risk customers, effectively creating and using playbooks as powerful tools to drive desired outcomes. Advocate Internally: Serve as a customer advocate to Fullstory's internal teams, adeptly mobilising resources across Product, Engineering, and Marketing as needed to deliver on customer goals. Author Success Plans: Act as the primary author and owner of Joint Customer Success Plans, ensuring customer business objectives are clearly documented, tracked, and aligned with Fullstory's strategic capabilities. Maintain Operational Excellence: Ensure high levels of accuracy in renewal forecasting and maintain a clean "source of truth" by consistently updating the customer journey and health signals in our internal systems. Here's what we're looking for: Proven Enterprise Impact: You bring 4+ years of experience in Customer Success, Account Management, Strategic Consulting, or related field, with a background in managing high value portfolios and navigating complex, multi stakeholder renewals. Strategic Advisory Skills: You don't just "check in" with customers; you deliver expert counsel. you have extensive experience leading executive level engagements that influence VP+ stakeholders. Analytical Curiosity: You possess a deep thinking mindset and the ability to synthesise complex data signals into clear, actionable advice that solves real world business problems. Autonomous Ownership: You are a self starter who can lead cross functional projects independently, mobilising internal teams (such as Product or Engineering) to drive customer value and mitigate churn risks. Operational Discipline: You understand that a successful partnership is built on data. You take a disciplined approach to Salesforce hygiene, renewal forecasting accuracy, and the rigorous documentation of customer KPIs. An AI First Mindset: You are already exploring how AI can optimise your efficiency and enhance the quality of your work, and you are eager to bring those learnings to the wider Fullstory team. The impact you will have in 6 Months: Increased Value Realisation across your book of business. Renewals won in collaboration with your Account Executive. Expansions opportunities created in collaboration with your Account Executive. The impact you will have in 12 Months: Customer value stories shared internally. Customer expansion opportunities shared with your Account Executive. The base salary for this position ranges from £66,300 - £78,000 GBP In addition to the base salary, this role has an OTE(on-target earnings) of £94,000-111,000 GBP. Total compensation will vary based on relevant experience, qualifications, and market conditions. About Fullstory Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes. We're building something special at Fullstory- and we're looking for teammates who are curious, collaborative, and driven to make an impact. We're especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways to see the values that guide how we work and grow together. How we support you: Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Along these lines, we offer: Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross functional relationships and stay connected. We also offer a flexible PTO policy and an annual company wide closure, along with federal holidays. Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians. Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees. Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend. Team Collaboration. Connect with fellow Fullstorians through team off sites and an annual full company meet up. Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances. Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones. Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There's no problem that can't be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply- we'd love to hear from you!
Jan 09, 2026
Full time
This is a hybrid position requiring in-office attendance one day per week at our London office. Candidates must reside within a commutable distance to be considered. As a Senior Customer Success Manager on our EMEA team, you will be a trusted advisor for between 25-30 Enterprise customers. Helping them achieve maximum value from the Fullstory suite of products. By providing best-in-class strategic guidance, you'll increase platform adoption and value realisation across your book of business. You will report to the Manager of Customer Success. CSMs are responsible for customer value, adoption, retention and expansion across the Fullstory territory customer-base, leveraging their product knowledge and strategic expertise to help customers accomplish key business objectives. You'll be expected to engage consistently with a highly specialised book of accounts, delivering world-class service in a way that's value-driven and differentiated. You'll build close working relationships with our Sales organisation to drive retention and expansion, and will collaborate with Fullstory's Product and Marketing teams to influence platform feature decisions and positioning. In a typical day, you might: Drive Value Realisation: Ensure Fullstory's most strategic customers receive maximum value from their investment in our platform, utilising key features that drive their intended business outcomes and documenting the specific value and ROI delivered. Forge Strategic Partnerships: Create a strong partnership with your Sales counterparts to build and nurture relationships across your customer base that lead to long-term retention and commercial expansion. Master Data & AI: Monitor customer usage data, health indicators, and renewal dates to prioritise your engagement. Leverage AI tools to analyse trends and identify at risk customers, effectively creating and using playbooks as powerful tools to drive desired outcomes. Advocate Internally: Serve as a customer advocate to Fullstory's internal teams, adeptly mobilising resources across Product, Engineering, and Marketing as needed to deliver on customer goals. Author Success Plans: Act as the primary author and owner of Joint Customer Success Plans, ensuring customer business objectives are clearly documented, tracked, and aligned with Fullstory's strategic capabilities. Maintain Operational Excellence: Ensure high levels of accuracy in renewal forecasting and maintain a clean "source of truth" by consistently updating the customer journey and health signals in our internal systems. Here's what we're looking for: Proven Enterprise Impact: You bring 4+ years of experience in Customer Success, Account Management, Strategic Consulting, or related field, with a background in managing high value portfolios and navigating complex, multi stakeholder renewals. Strategic Advisory Skills: You don't just "check in" with customers; you deliver expert counsel. you have extensive experience leading executive level engagements that influence VP+ stakeholders. Analytical Curiosity: You possess a deep thinking mindset and the ability to synthesise complex data signals into clear, actionable advice that solves real world business problems. Autonomous Ownership: You are a self starter who can lead cross functional projects independently, mobilising internal teams (such as Product or Engineering) to drive customer value and mitigate churn risks. Operational Discipline: You understand that a successful partnership is built on data. You take a disciplined approach to Salesforce hygiene, renewal forecasting accuracy, and the rigorous documentation of customer KPIs. An AI First Mindset: You are already exploring how AI can optimise your efficiency and enhance the quality of your work, and you are eager to bring those learnings to the wider Fullstory team. The impact you will have in 6 Months: Increased Value Realisation across your book of business. Renewals won in collaboration with your Account Executive. Expansions opportunities created in collaboration with your Account Executive. The impact you will have in 12 Months: Customer value stories shared internally. Customer expansion opportunities shared with your Account Executive. The base salary for this position ranges from £66,300 - £78,000 GBP In addition to the base salary, this role has an OTE(on-target earnings) of £94,000-111,000 GBP. Total compensation will vary based on relevant experience, qualifications, and market conditions. About Fullstory Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes. We're building something special at Fullstory- and we're looking for teammates who are curious, collaborative, and driven to make an impact. We're especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways to see the values that guide how we work and grow together. How we support you: Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Along these lines, we offer: Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross functional relationships and stay connected. We also offer a flexible PTO policy and an annual company wide closure, along with federal holidays. Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians. Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees. Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend. Team Collaboration. Connect with fellow Fullstorians through team off sites and an annual full company meet up. Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances. Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones. Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There's no problem that can't be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply- we'd love to hear from you!
