About this role: Account Executives play a key role in Gartner's sustained growth and have unparalleled access to C Level Executives across the world. Our Account Executives have a hybrid role, focused on the renewal and retention of clients as well as generating new revenue. As an experienced sales professional, you'll partner with existing Gartner clients, leveraging internal subject matter experts, to address their most critical priorities. By becoming a true partner to your clients, you'll identify opportunities for account retention and growth through contract expansion, introducing new services and products. Clients of the mid-size enterprise sales team have up to $1B in annual revenue. Your role will include: Partnering with C-Level executives to develop and implement effective, enterprise-wide strategies Guide customer satisfaction, account retention and growth by collaborating with clients and internal Gartner teams Own forecasting and account planning on a monthly/quarterly/annual basis Our diverse sales team is one with a track record of continuous learning and overachievement. Most people leaders have been promoted internally and have delivered great success as an individual contributor in the past. They're hands-on and enjoy working through challenging client scenarios alongside their team! What you will need: 1-3 years' B2B sales experience, preferably within complex, intangible sales environments. Some business development or "hunting" experience in a selling role highly desired. Experience selling to and/or influencing C-level executives highly desired. Proven track record meeting and exceeding sales targets. Proven ability to precisely manage and forecast a complex sale process. Bachelor's degree desired Hybrid Work Model for MSE: We have a hybrid work environment at Gartner, this means working virtually and in the office when there's a business reason to do so. Across our Global MSE sales team, we have in-office experiences which can be as often as several times each week. Each sales region defines these experiences, and some examples include 1:1s with your manager, team meetings, recognition, and upskilling sessions that are better done in person. Coming together with colleagues in our Gartner office is a great way to build relationships across the business while collaborating, learning, and growing together. Progression within Business Development Executive Roles: All our individual contributors have a monthly review and plan session with their manager, the aim of this is to discuss your individual progression goals and set achievable benchmarks to get you there. Typical internal promotions include: Senior Account Executive / Team Lead / Sales Manager. All our Sales Managers and Team Leads are hired internally as part of our progression path. What you will get: Competitive salary, generous paid time off policy, charity match program, and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission critical priorities. Since our founding in 1979, we've grown to more than 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. What do we offer? Gartner offers world class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Equal Employment Opportunity The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to .
Dec 14, 2025
Full time
About this role: Account Executives play a key role in Gartner's sustained growth and have unparalleled access to C Level Executives across the world. Our Account Executives have a hybrid role, focused on the renewal and retention of clients as well as generating new revenue. As an experienced sales professional, you'll partner with existing Gartner clients, leveraging internal subject matter experts, to address their most critical priorities. By becoming a true partner to your clients, you'll identify opportunities for account retention and growth through contract expansion, introducing new services and products. Clients of the mid-size enterprise sales team have up to $1B in annual revenue. Your role will include: Partnering with C-Level executives to develop and implement effective, enterprise-wide strategies Guide customer satisfaction, account retention and growth by collaborating with clients and internal Gartner teams Own forecasting and account planning on a monthly/quarterly/annual basis Our diverse sales team is one with a track record of continuous learning and overachievement. Most people leaders have been promoted internally and have delivered great success as an individual contributor in the past. They're hands-on and enjoy working through challenging client scenarios alongside their team! What you will need: 1-3 years' B2B sales experience, preferably within complex, intangible sales environments. Some business development or "hunting" experience in a selling role highly desired. Experience selling to and/or influencing C-level executives highly desired. Proven track record meeting and exceeding sales targets. Proven ability to precisely manage and forecast a complex sale process. Bachelor's degree desired Hybrid Work Model for MSE: We have a hybrid work environment at Gartner, this means working virtually and in the office when there's a business reason to do so. Across our Global MSE sales team, we have in-office experiences which can be as often as several times each week. Each sales region defines these experiences, and some examples include 1:1s with your manager, team meetings, recognition, and upskilling sessions that are better done in person. Coming together with colleagues in our Gartner office is a great way to build relationships across the business while collaborating, learning, and growing together. Progression within Business Development Executive Roles: All our individual contributors have a monthly review and plan session with their manager, the aim of this is to discuss your individual progression goals and set achievable benchmarks to get you there. Typical internal promotions include: Senior Account Executive / Team Lead / Sales Manager. All our Sales Managers and Team Leads are hired internally as part of our progression path. What you will get: Competitive salary, generous paid time off policy, charity match program, and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission critical priorities. Since our founding in 1979, we've grown to more than 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. What do we offer? Gartner offers world class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Equal Employment Opportunity The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to .
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. GTC, part of the BUUK Infrastructure Group, are looking forEngineering Support Officerwho would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. Purpose of this role To provide a high level of administrative support to GTC Gas Network department, ensuring compliance with business standards and deliver a high level of customer service. Your key responsibilities are Monitoring and processing Gas emergency notifications, via telephone or email, for damaged or leaking service and mains to ensure GTC assets are fit for purpose. Assist scheduling in the planned/unplanned works to GTC engineers and sub-contractors to meet business standards and achieve high levels of customer satisfaction including SCO, plant, tools & equipment, traffic management, NRSWA, backfill and reinstatement, training and annual leave, contractor invoicing, records recovery. Raising quotes and ordering materials/equipment for key stakeholders. Processing NRSWA notices. Processing work packs from sub-contractors and GTC engineers within a timely manner to comply with business and industry standards. Processing sub-contractors and Gas Distribution Network (GDNs) invoices in line with service level agreements. Responsible for recharging costs back to stakeholders to accrue income lost by damages and leaks on our networks and aborted site visits. Ensure accuracy of work packs/invoices and raise any errors or missing information to sub-contractors and internal stakeholders. Ensure customer complaints are actioned and resolved in timely manner to maintain excellent customer relationships. Ensuing, as appropriate, no gas/incidents are escalated within GTC, IGTs and GDNs. Maintain daily/weekly/monthly reports to support Senior Management to monitor all stakeholders performance and manage KPIs. Any other duties as required by the manager. Experience/Knowledge Experience in administration. Experience with customer engagement. Abilities/Skills Good understanding of core Microsoft Office systems. Good standard or written and oral communications. Capable of working in a team. Working with supervision. Work delivery/quality is continuously to an acceptable standard. Acknowledged professional attitude to customers, own team members, supervisors and managers. Input from supervisors and managers. Desirable Business Administration diploma. Basic understanding of all our asset classes, how the Gas Network operates and stakeholders' roles & responsibilities. Can action appropriately a gas emergency call, eg, gas escape. Level 3 competence in three workstreams (within current team). Appreciation of which BUUK contractors are responsible for different assets and the key deliverables and KPIs of contract. Conditions of EmploymentYou will be required to participate in a standby rota. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible. JBRP1_UKTJ
Dec 14, 2025
Full time
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. GTC, part of the BUUK Infrastructure Group, are looking forEngineering Support Officerwho would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. Purpose of this role To provide a high level of administrative support to GTC Gas Network department, ensuring compliance with business standards and deliver a high level of customer service. Your key responsibilities are Monitoring and processing Gas emergency notifications, via telephone or email, for damaged or leaking service and mains to ensure GTC assets are fit for purpose. Assist scheduling in the planned/unplanned works to GTC engineers and sub-contractors to meet business standards and achieve high levels of customer satisfaction including SCO, plant, tools & equipment, traffic management, NRSWA, backfill and reinstatement, training and annual leave, contractor invoicing, records recovery. Raising quotes and ordering materials/equipment for key stakeholders. Processing NRSWA notices. Processing work packs from sub-contractors and GTC engineers within a timely manner to comply with business and industry standards. Processing sub-contractors and Gas Distribution Network (GDNs) invoices in line with service level agreements. Responsible for recharging costs back to stakeholders to accrue income lost by damages and leaks on our networks and aborted site visits. Ensure accuracy of work packs/invoices and raise any errors or missing information to sub-contractors and internal stakeholders. Ensure customer complaints are actioned and resolved in timely manner to maintain excellent customer relationships. Ensuing, as appropriate, no gas/incidents are escalated within GTC, IGTs and GDNs. Maintain daily/weekly/monthly reports to support Senior Management to monitor all stakeholders performance and manage KPIs. Any other duties as required by the manager. Experience/Knowledge Experience in administration. Experience with customer engagement. Abilities/Skills Good understanding of core Microsoft Office systems. Good standard or written and oral communications. Capable of working in a team. Working with supervision. Work delivery/quality is continuously to an acceptable standard. Acknowledged professional attitude to customers, own team members, supervisors and managers. Input from supervisors and managers. Desirable Business Administration diploma. Basic understanding of all our asset classes, how the Gas Network operates and stakeholders' roles & responsibilities. Can action appropriately a gas emergency call, eg, gas escape. Level 3 competence in three workstreams (within current team). Appreciation of which BUUK contractors are responsible for different assets and the key deliverables and KPIs of contract. Conditions of EmploymentYou will be required to participate in a standby rota. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible. JBRP1_UKTJ
Anglo American is a leading global mining company, and our products are the essential ingredients in almost every aspect of modern life. Our portfolio of world-class competitive mining operations and undeveloped resources provides the metals and minerals that enable a cleaner, greener, more sustainable world and that meet the fast-growing consumer-driven demands of the world's developed and maturing economies. We are constructing a state-of-the-art underground mine to enable the extraction of Polyhalite - a unique multi-nutrient fertiliser - along with the necessary infrastructure both above and below ground that will be required for transport, processing, and distribution. POLY4 is our flagship multi-nutrient fertiliser product. Made from polyhalite, it contains four of the six macro-nutrients and many micronutrients that are essential to plant growth. It allows farmers to maximizetheir crop yield, increase quality and improve soil structure with one simple product. Job Description Join us as the Engineering Manager where you will lead, manage and co-ordinate the engineering function for the Woodsmith Project to ensure the efficient delivery of an integrated design which meets Anglo American standards and the Woodsmith Project's functional requirements. You will report to the Woodsmith Study Director and lead a team of discipline engineers. Your duties will include Safety & Health Oversee consistent application of Safety & Health principles in all discipline interactions and take personal responsibility for safety of self and others to ensure zero harm and elimination of fatalities. Ensure safety in design and alignment with risk management principles. Safety in Design: Champion the application of Inherently Safer Design (ISD) and Design for Sustainability (D4S) principles; maintain a project-specific DFS&S Register and report performance indicators. Leadership and Management Responsible for the oversight of multiple project design scopes of work, through the co-ordination of activities relating to engineering, supply chain, construction and commissioning of the project. Manage a multi-disciplinary engineering team in the achievement of delivering milestones. Visibly demonstrate SHE leadership in the course of all engagements, incorporating applicable SHE considerations into design and delivery of work and actively engage in Visible Felt Leadership interactions as appropriate. Provide engineering governance aligned with EMG 3.7, ensuring all stage deliverables meet ICbS and PMF quality gate requirements. Lead value engineering, design reviews, and change management control processes. General Manage scope, quality, cost and schedule associated with EPCM and SME engineering delivery. Coordinate with the Crop Nutrients Operations team and Anglo American Group Technical functions to incorporate operability and maintainability requirements in designs Work closely with engineering and construction partners to deliver and/or review/approve designs to meet the Project's schedule and design requirements Collaborate with the Owners team project managers and EPCM to expediently resolve technical challenges during the design, execution and commissioning of the Project. Accountable for implementing the Anglo American Engineering Management, Quality Management, Engineering for permitting and Design for Safety & Sustainability guidelines, ensuring engineering governance, risk management, and compliance across all project phases. Ensure that comprehensive quality assurance programs are implemented throughout all engineering, procurement, construction, commissioning, and operational readiness activities to guarantee that facilities are designed and built in full compliance with the required technical, safety, and quality standards. Maintain seamless integration and coordination between engineering, construction, procurement, commissioning, and operations by managing interface registers, verifying alignment across all project functions, and ensuring full traceability of technical and design decisions throughout the project lifecycle. People & Teams Create a purpose-led, high-performing culture within the discipline that is aligned with the company values, is inclusive and promotes diversity. Lead effective employee & contractor management processes for the discipline. Drive people development within discipline Ensure all members within the discipline have the knowledge and skills to perform their roles. Identify knowledge and skill gaps and provide development activities and coaching. Identify potential of employees once removed (as MOR) and ensure development succession planning is in place for critical roles. Qualifications Minimum 20 years' experience in engineering leadership roles, experience on major underground mining and process infrastructure engineering projects, with proven delivery of feasibility through execution under EPCM and Owner's Team frameworks. Registered with a recognized engineering intitule as a professional / charted engineer. Proven track record with extensive experience, in large, complex underground mining projects. Mentor discipline leads and fosters technical excellence through structured competency development, coaching, and assurance reviews. Promote a culture of continuous improvement aligned with Quality KPIs and DFS&S learning cycles. Additional information Extensive knowledge of international standards and best practices in mining. Demonstrated experience in a senior leadership role within a technical environment, including the coordination of knowledge sharing across disciplines. Demonstrated knowledge of construction in a mining environment. Lead detailed engineering design delivery across multiple locations. Global engineering teams. Lead technical discussions to ensure the integration of designs decisions across multiple work areas. Implement and maintain a Project Quality Management System (QMS) aligned with AA-PD-PM-GU-0009; ensure quality planning, control, and non-conformance management throughout all engineering deliverables. Responsible for development, approval, and maintenance of key engineering governance documents including the Engineering Management Plan (EMP), Basis of Design (BoD), Design Criteria, and the Design Review Plan. Need to know about EMP and its implications Able to review theadoption of Digital Engineering (BIM/4D/VR) and integrated data environments for design reviews, constructability, and lifecycle traceability per EMG 3.7.9 and DFS&S 6 Establish and maintain a lessons-learned program to capture and apply design and construction learnings to typical standards and future stages, ensuring continuous improvement in safety and sustainability performance. Technical Knowledge & Skills Extensive knowledge of international standards and best practices in mining. Demonstrated experience in a senior leadership role within a technical environment, including the coordination of knowledge sharing across disciplines. Demonstrated knowledge of construction in a mining environment. Lead detailed engineering design delivery across multiple locations. Global engineering teams. Lead technical discussions to ensure the integration of designs decisions across multiple work areas. Implement and maintain a Project Quality Management System (QMS) aligned with AA-PD-PM-GU-0009; ensure quality planning, control, and non-conformance management throughout all engineering deliverables. Responsible for development, approval, and maintenance of key engineering governance documents including the Engineering Management Plan (EMP), Basis of Design (BoD), Design Criteria, and the Design Review Plan. Need to know about EMP and its implications Able to review theadoption of Digital Engineering (BIM/4D/VR) and integrated data environments for design reviews, constructability, and lifecycle traceability per EMG 3.7.9 and DFS&S 6 Establish and maintain a lessons-learned program to capture and apply design and construction learnings to typical standards and future stages, ensuring continuous improvement in safety and sustainability performance. Who we are We aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies. As the custodians of coal and other precious natural resources - diamonds (through De Beers), copper, platinum and other precious metals, iron ore and nickel - our extraordinary teams work safely and collaboratively, with the utmost consideration for local communities, our customers and the world at large. How we are committed to your safety Nothing is more important to us than ensuring you return home safely after a day's work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we're also continually investing in new technologies - from drones to data analytics - that are helping to make mining safer. Inclusion and Diversity Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential. . click apply for full job details
Dec 14, 2025
Full time
Anglo American is a leading global mining company, and our products are the essential ingredients in almost every aspect of modern life. Our portfolio of world-class competitive mining operations and undeveloped resources provides the metals and minerals that enable a cleaner, greener, more sustainable world and that meet the fast-growing consumer-driven demands of the world's developed and maturing economies. We are constructing a state-of-the-art underground mine to enable the extraction of Polyhalite - a unique multi-nutrient fertiliser - along with the necessary infrastructure both above and below ground that will be required for transport, processing, and distribution. POLY4 is our flagship multi-nutrient fertiliser product. Made from polyhalite, it contains four of the six macro-nutrients and many micronutrients that are essential to plant growth. It allows farmers to maximizetheir crop yield, increase quality and improve soil structure with one simple product. Job Description Join us as the Engineering Manager where you will lead, manage and co-ordinate the engineering function for the Woodsmith Project to ensure the efficient delivery of an integrated design which meets Anglo American standards and the Woodsmith Project's functional requirements. You will report to the Woodsmith Study Director and lead a team of discipline engineers. Your duties will include Safety & Health Oversee consistent application of Safety & Health principles in all discipline interactions and take personal responsibility for safety of self and others to ensure zero harm and elimination of fatalities. Ensure safety in design and alignment with risk management principles. Safety in Design: Champion the application of Inherently Safer Design (ISD) and Design for Sustainability (D4S) principles; maintain a project-specific DFS&S Register and report performance indicators. Leadership and Management Responsible for the oversight of multiple project design scopes of work, through the co-ordination of activities relating to engineering, supply chain, construction and commissioning of the project. Manage a multi-disciplinary engineering team in the achievement of delivering milestones. Visibly demonstrate SHE leadership in the course of all engagements, incorporating applicable SHE considerations into design and delivery of work and actively engage in Visible Felt Leadership interactions as appropriate. Provide engineering governance aligned with EMG 3.7, ensuring all stage deliverables meet ICbS and PMF quality gate requirements. Lead value engineering, design reviews, and change management control processes. General Manage scope, quality, cost and schedule associated with EPCM and SME engineering delivery. Coordinate with the Crop Nutrients Operations team and Anglo American Group Technical functions to incorporate operability and maintainability requirements in designs Work closely with engineering and construction partners to deliver and/or review/approve designs to meet the Project's schedule and design requirements Collaborate with the Owners team project managers and EPCM to expediently resolve technical challenges during the design, execution and commissioning of the Project. Accountable for implementing the Anglo American Engineering Management, Quality Management, Engineering for permitting and Design for Safety & Sustainability guidelines, ensuring engineering governance, risk management, and compliance across all project phases. Ensure that comprehensive quality assurance programs are implemented throughout all engineering, procurement, construction, commissioning, and operational readiness activities to guarantee that facilities are designed and built in full compliance with the required technical, safety, and quality standards. Maintain seamless integration and coordination between engineering, construction, procurement, commissioning, and operations by managing interface registers, verifying alignment across all project functions, and ensuring full traceability of technical and design decisions throughout the project lifecycle. People & Teams Create a purpose-led, high-performing culture within the discipline that is aligned with the company values, is inclusive and promotes diversity. Lead effective employee & contractor management processes for the discipline. Drive people development within discipline Ensure all members within the discipline have the knowledge and skills to perform their roles. Identify knowledge and skill gaps and provide development activities and coaching. Identify potential of employees once removed (as MOR) and ensure development succession planning is in place for critical roles. Qualifications Minimum 20 years' experience in engineering leadership roles, experience on major underground mining and process infrastructure engineering projects, with proven delivery of feasibility through execution under EPCM and Owner's Team frameworks. Registered with a recognized engineering intitule as a professional / charted engineer. Proven track record with extensive experience, in large, complex underground mining projects. Mentor discipline leads and fosters technical excellence through structured competency development, coaching, and assurance reviews. Promote a culture of continuous improvement aligned with Quality KPIs and DFS&S learning cycles. Additional information Extensive knowledge of international standards and best practices in mining. Demonstrated experience in a senior leadership role within a technical environment, including the coordination of knowledge sharing across disciplines. Demonstrated knowledge of construction in a mining environment. Lead detailed engineering design delivery across multiple locations. Global engineering teams. Lead technical discussions to ensure the integration of designs decisions across multiple work areas. Implement and maintain a Project Quality Management System (QMS) aligned with AA-PD-PM-GU-0009; ensure quality planning, control, and non-conformance management throughout all engineering deliverables. Responsible for development, approval, and maintenance of key engineering governance documents including the Engineering Management Plan (EMP), Basis of Design (BoD), Design Criteria, and the Design Review Plan. Need to know about EMP and its implications Able to review theadoption of Digital Engineering (BIM/4D/VR) and integrated data environments for design reviews, constructability, and lifecycle traceability per EMG 3.7.9 and DFS&S 6 Establish and maintain a lessons-learned program to capture and apply design and construction learnings to typical standards and future stages, ensuring continuous improvement in safety and sustainability performance. Technical Knowledge & Skills Extensive knowledge of international standards and best practices in mining. Demonstrated experience in a senior leadership role within a technical environment, including the coordination of knowledge sharing across disciplines. Demonstrated knowledge of construction in a mining environment. Lead detailed engineering design delivery across multiple locations. Global engineering teams. Lead technical discussions to ensure the integration of designs decisions across multiple work areas. Implement and maintain a Project Quality Management System (QMS) aligned with AA-PD-PM-GU-0009; ensure quality planning, control, and non-conformance management throughout all engineering deliverables. Responsible for development, approval, and maintenance of key engineering governance documents including the Engineering Management Plan (EMP), Basis of Design (BoD), Design Criteria, and the Design Review Plan. Need to know about EMP and its implications Able to review theadoption of Digital Engineering (BIM/4D/VR) and integrated data environments for design reviews, constructability, and lifecycle traceability per EMG 3.7.9 and DFS&S 6 Establish and maintain a lessons-learned program to capture and apply design and construction learnings to typical standards and future stages, ensuring continuous improvement in safety and sustainability performance. Who we are We aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies. As the custodians of coal and other precious natural resources - diamonds (through De Beers), copper, platinum and other precious metals, iron ore and nickel - our extraordinary teams work safely and collaboratively, with the utmost consideration for local communities, our customers and the world at large. How we are committed to your safety Nothing is more important to us than ensuring you return home safely after a day's work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we're also continually investing in new technologies - from drones to data analytics - that are helping to make mining safer. Inclusion and Diversity Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential. . click apply for full job details
Job Type: Permanent Build a brilliant future with Hiscox Head of Reinsurance Value Stream (Product Manager) Reporting to: Re & ILS CTOLocation: LondonType: Permanent Role Overview The Head of Reinsurance Value Stream (VS) is a key member of the RE&ILS Technology Leadership Team. A Product Manager , accountable and responsible for defining and driving the strategic vision and delivery of the end-to-end technology and non-tech solutions enabling, optimising and improving our core Reinsurance business processes and value chain.Reporting directly to the BU CTO, you will lead a team of dedicated Product Owners across key functional Reinsurance domains, including: Claims; Underwriting; Operations; and Pricing. Ensuring the continuous improvement of existing applications and services (RUN/CI) while also championing and delivering new, complex, and large change initiatives (GROW). This role requires close collaboration with the Head of Strategic Change to align the value stream backlogs with the overarching business strategy and portfolio priorities. It will also require close collaboration with engineering heads - to ensure, for technological changes, we have the right talented people in place to do the work. This role is accountable along with Product Owners and squads for the delivery of value to the business on a frequent basis.As a member of the RE&ILS Tech Leadership team - you will also be expected to have a growth mindset and contribute to the underpinning technology strategy that supports the business strategy - ensuring tech & data is a business enabler and delivers a competitive advantage. About Hiscox Re & ILS Hiscox Re & ILS is located in Bermuda and London and underwrites reinsurance risks from around the world on behalf of our own and other people's capital. The team of over 100 smart, enthusiastic individuals are committed to providing top quality service to brokers and clients across a broad range of reinsurance products. Our approach is simple; match the best underwriting risk against globally diversified capital. Our proactive, product-led underwriting approach is complemented by a commitment to world class service and purpose-built analytics and systems. We know our people are our biggest asset so finding and retaining the best talent is critical to achieving our vision. Key Responsibilities 1. Value Stream Strategy & Vision Vision Ownership: Own and articulate the long-term strategic vision and roadmap for the entire Reinsurance Value Stream, ensuring it directly supports the BU's commercial objectives and strategic goals. Prioritisation & ROI: Champion data-driven decision-making to prioritise features, projects, and epics across the value stream, ensuring the highest Return on Investment (ROI) and strategic fit. Market & Customer Focus: Maintain an expert-level understanding of the Reinsurance market, emerging technology trends, and user needs to proactively identify opportunities for competitive advantage and efficiency gains. 2. Product Leadership & Delivery Execution Team Leadership: Direct line manage, coach, and mentor the dedicated Product Owners for each functional area (Claims, Underwriting, Operations, and Pricing), fostering a high-performing product culture with the highest levels of Psychological Safety and Engagement. Backlog Integration and Management: Oversee the combined backlogs of all squads within the value stream, ensuring alignment, dependency management, and optimal sequencing of work for both RUN (continuous improvement) and GROW (strategic change) initiatives. Ensure you consider the sequencing implications when there are dependencies on other value streams, business subject matter experts, or Group Functions - making sure we prioritise valuable changes that have a high level of "do ability". Performance Measurement: Define, track, and report on key Product Performance Indicators (KPIs) and the achievement of OKRs at the value stream level, demonstrating measurable business value. Quality & Health: Work closely with the Head of Governance and Architecture to ensure all product development adheres to architectural standards, risk management requirements, and operational resilience protocols. Ensure existing services, applications and tools are properly managed - ensuring regulatory and operational resilience work is prioritised over new features. 3. Portfolio & Strategic Change Alignment Strategic Planning Liaison: Collaborate closely with the Head of Strategic Change to input into the BU's overall change portfolio. Support the Head of Strategic Change by preparing your papers for board and review meetings in a timely fashion and ensure you input required details into WAVE for your initiatives to the highest standards in a timely manner (i.e. Strategic Objective, Business Case, OKRs, Milestones, Key Risks, etc.). Initiative Ownership: Represent the value stream's interests in portfolio discussions, ensuring strategic change initiatives are adequately funded, correctly sequenced, and resourced across the relevant squads. Interdependency Management: Proactively identify and resolve dependencies and potential blockers between the value stream's squads and other value streams, business experts or Group functions. Holistic View: Contribute to the RE&ILS leadership team's holistic view of change by clearly communicating progress and upcoming work for the entire value stream portfolio. Work with the RE&ILS Leadership to get their sponsorship of larger initiatives and ask that they help with the overall prioritisation or selections of competing options. Stakeholder Management: Serve as the primary liaison between the business stakeholders (Underwriters, Claims Teams, Actuaries) and the delivery squads, managing expectations and ensuring clear, consistent communication of progress and value delivered. Run regular monthly steer cos with your key sponsors and senior stakeholders - keeping them well informed at a Value Stream level and seeking their guidance and input when matters don't go to plan or direction is unclear. Encourage your key stakeholders to attend sprint reviews and be fully engaged. Ensure your Product Owners run exceptional reviews that also encourage this attendance and engagement. Required Experience and Structure Reporting: Reports into the CTO, Reinsurance & ILS (part of the Technology Leadership Team). Direct Reports: Product Owners for Claims, Underwriting Operations, Workbench, and Pricing. Key Partners: RE&ILS Leadership Team, Senior Business Leaders, Head of Strategic Change, Head of Governance and Architecture, Head of Platform Engineering, Head of Data, Head of Engineering, and RE&ILS Tech Leadership Team Candidate Profile The ideal candidate will be a seasoned Product Management leader with extensive experience in the financial services or insurance technology sector, ideally within reinsurance or big ticket insurance. You must possess strong leadership skills, a deep commercial acumen, and the ability to operate effectively at both a strategic vision level and a detailed execution level. Proven experience managing multiple direct reports and complex portfolio dependencies is essential.Main experience required is: The successful candidate will be a seasoned Product Management leader with 4+ years' extensive experience in the financial services, ideally in the insurance sector They should have a good and broad understanding of the insurance value chain - from underwriting, operations, pricing and claims management You must possess strong leadership skills, a deep commercial acumen, and the ability to operate effectively at both a strategic vision level and a detailed execution level Strong leadership, strategic thinking, and the ability
Dec 14, 2025
Full time
Job Type: Permanent Build a brilliant future with Hiscox Head of Reinsurance Value Stream (Product Manager) Reporting to: Re & ILS CTOLocation: LondonType: Permanent Role Overview The Head of Reinsurance Value Stream (VS) is a key member of the RE&ILS Technology Leadership Team. A Product Manager , accountable and responsible for defining and driving the strategic vision and delivery of the end-to-end technology and non-tech solutions enabling, optimising and improving our core Reinsurance business processes and value chain.Reporting directly to the BU CTO, you will lead a team of dedicated Product Owners across key functional Reinsurance domains, including: Claims; Underwriting; Operations; and Pricing. Ensuring the continuous improvement of existing applications and services (RUN/CI) while also championing and delivering new, complex, and large change initiatives (GROW). This role requires close collaboration with the Head of Strategic Change to align the value stream backlogs with the overarching business strategy and portfolio priorities. It will also require close collaboration with engineering heads - to ensure, for technological changes, we have the right talented people in place to do the work. This role is accountable along with Product Owners and squads for the delivery of value to the business on a frequent basis.As a member of the RE&ILS Tech Leadership team - you will also be expected to have a growth mindset and contribute to the underpinning technology strategy that supports the business strategy - ensuring tech & data is a business enabler and delivers a competitive advantage. About Hiscox Re & ILS Hiscox Re & ILS is located in Bermuda and London and underwrites reinsurance risks from around the world on behalf of our own and other people's capital. The team of over 100 smart, enthusiastic individuals are committed to providing top quality service to brokers and clients across a broad range of reinsurance products. Our approach is simple; match the best underwriting risk against globally diversified capital. Our proactive, product-led underwriting approach is complemented by a commitment to world class service and purpose-built analytics and systems. We know our people are our biggest asset so finding and retaining the best talent is critical to achieving our vision. Key Responsibilities 1. Value Stream Strategy & Vision Vision Ownership: Own and articulate the long-term strategic vision and roadmap for the entire Reinsurance Value Stream, ensuring it directly supports the BU's commercial objectives and strategic goals. Prioritisation & ROI: Champion data-driven decision-making to prioritise features, projects, and epics across the value stream, ensuring the highest Return on Investment (ROI) and strategic fit. Market & Customer Focus: Maintain an expert-level understanding of the Reinsurance market, emerging technology trends, and user needs to proactively identify opportunities for competitive advantage and efficiency gains. 2. Product Leadership & Delivery Execution Team Leadership: Direct line manage, coach, and mentor the dedicated Product Owners for each functional area (Claims, Underwriting, Operations, and Pricing), fostering a high-performing product culture with the highest levels of Psychological Safety and Engagement. Backlog Integration and Management: Oversee the combined backlogs of all squads within the value stream, ensuring alignment, dependency management, and optimal sequencing of work for both RUN (continuous improvement) and GROW (strategic change) initiatives. Ensure you consider the sequencing implications when there are dependencies on other value streams, business subject matter experts, or Group Functions - making sure we prioritise valuable changes that have a high level of "do ability". Performance Measurement: Define, track, and report on key Product Performance Indicators (KPIs) and the achievement of OKRs at the value stream level, demonstrating measurable business value. Quality & Health: Work closely with the Head of Governance and Architecture to ensure all product development adheres to architectural standards, risk management requirements, and operational resilience protocols. Ensure existing services, applications and tools are properly managed - ensuring regulatory and operational resilience work is prioritised over new features. 3. Portfolio & Strategic Change Alignment Strategic Planning Liaison: Collaborate closely with the Head of Strategic Change to input into the BU's overall change portfolio. Support the Head of Strategic Change by preparing your papers for board and review meetings in a timely fashion and ensure you input required details into WAVE for your initiatives to the highest standards in a timely manner (i.e. Strategic Objective, Business Case, OKRs, Milestones, Key Risks, etc.). Initiative Ownership: Represent the value stream's interests in portfolio discussions, ensuring strategic change initiatives are adequately funded, correctly sequenced, and resourced across the relevant squads. Interdependency Management: Proactively identify and resolve dependencies and potential blockers between the value stream's squads and other value streams, business experts or Group functions. Holistic View: Contribute to the RE&ILS leadership team's holistic view of change by clearly communicating progress and upcoming work for the entire value stream portfolio. Work with the RE&ILS Leadership to get their sponsorship of larger initiatives and ask that they help with the overall prioritisation or selections of competing options. Stakeholder Management: Serve as the primary liaison between the business stakeholders (Underwriters, Claims Teams, Actuaries) and the delivery squads, managing expectations and ensuring clear, consistent communication of progress and value delivered. Run regular monthly steer cos with your key sponsors and senior stakeholders - keeping them well informed at a Value Stream level and seeking their guidance and input when matters don't go to plan or direction is unclear. Encourage your key stakeholders to attend sprint reviews and be fully engaged. Ensure your Product Owners run exceptional reviews that also encourage this attendance and engagement. Required Experience and Structure Reporting: Reports into the CTO, Reinsurance & ILS (part of the Technology Leadership Team). Direct Reports: Product Owners for Claims, Underwriting Operations, Workbench, and Pricing. Key Partners: RE&ILS Leadership Team, Senior Business Leaders, Head of Strategic Change, Head of Governance and Architecture, Head of Platform Engineering, Head of Data, Head of Engineering, and RE&ILS Tech Leadership Team Candidate Profile The ideal candidate will be a seasoned Product Management leader with extensive experience in the financial services or insurance technology sector, ideally within reinsurance or big ticket insurance. You must possess strong leadership skills, a deep commercial acumen, and the ability to operate effectively at both a strategic vision level and a detailed execution level. Proven experience managing multiple direct reports and complex portfolio dependencies is essential.Main experience required is: The successful candidate will be a seasoned Product Management leader with 4+ years' extensive experience in the financial services, ideally in the insurance sector They should have a good and broad understanding of the insurance value chain - from underwriting, operations, pricing and claims management You must possess strong leadership skills, a deep commercial acumen, and the ability to operate effectively at both a strategic vision level and a detailed execution level Strong leadership, strategic thinking, and the ability
End Date Sunday 04 January 2026 Salary Range £76,464 - £84,960 Flexible Working Options Hybrid Working, Job Share Job Description Summary The Control Assurance team plays a critical role in safeguarding CIB by independently assessing the design and operating effectiveness of its non-financial controls. This role ensures that key controls mitigate risks across all risk types, supporting CIB's strategic ambitions and regulatory commitments. Job Description BUSINESS UNIT: Corporate & Institutional Banking (CIB) - Chief Controls Office LOCATION: London, Birmingham and Edinburgh HOURS: Full Time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites shown above.We're looking for a motivated and meticulous Control Assurance Manager who has a restless curiosity to identify areas for testing, devise testing strategies, and distil key information from testing outcomes into actionable insights that improve controls and mitigate risk. ABOUT THE ROLE As a Control Assurance Manager, you'll deliver independent, objective testing of key business controls across CIB. You'll validate control design and operational effectiveness, identify weaknesses, and recommend improvements to strengthen the control environment. This role combines technical expertise, data analytics, and stakeholder engagement to drive continuous improvement and operational resilience. KEY ACCOUNTABILITIES Risk & Control Testing & Assurance Identify new potential testing areas and deliver targeted testing of high-risk processes (e.g., trading mandates). Validate control design and operational effectiveness against risk toolkits and regulatory standards. Utilise data skills and coding capability to compare datasets and identify reconciliation exceptions. Document findings, root cause analysis, and remediation recommendations. Contribute to the development of control testing strategies and implementation of risk management processes. Identify systemic issues, consider read-across, and propose enhancements to strengthen the control environment. Control Optimisation Support initiatives to embed "Control by Design" principles and automation. Recommend and implement improvements to streamline manual controls and enhance efficiency, utilising AI inputs. Stakeholder Engagement Act as a trusted partner across the three lines of defence. Provide input and constructive challenge into change programmes to ensure testing outcomes are integrated. WHAT YOU'LL NEED The successful candidate will drive continuous improvement in control design, automation, and operational resilience, leveraging data analytics and emerging technologies.To be considered for this role, you'll need to demonstrate: Risk & Control Expertise Strong understanding of operational risk and control frameworks. Experience in control testing methodologies and assurance practices. Knowledge of non-financial risk types relevant to CIB (e.g., conduct, economic crime, data resilience). Familiarity with Control by Design (CbD) methodology. Data & Technology Skills Coding skills (e.g., Python) to identify and leverage insights on data irregularities and exceptions. Analytical skills for data-driven insights and root cause analysis. Communication & Collaboration Excellent communication skills for reporting and stakeholder engagement. Ability to interpret and apply risk policies and regulatory requirements. Exposure to Agile ways of working and transformation programmes. ABOUT WORKING FOR US Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Dec 14, 2025
Full time
End Date Sunday 04 January 2026 Salary Range £76,464 - £84,960 Flexible Working Options Hybrid Working, Job Share Job Description Summary The Control Assurance team plays a critical role in safeguarding CIB by independently assessing the design and operating effectiveness of its non-financial controls. This role ensures that key controls mitigate risks across all risk types, supporting CIB's strategic ambitions and regulatory commitments. Job Description BUSINESS UNIT: Corporate & Institutional Banking (CIB) - Chief Controls Office LOCATION: London, Birmingham and Edinburgh HOURS: Full Time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites shown above.We're looking for a motivated and meticulous Control Assurance Manager who has a restless curiosity to identify areas for testing, devise testing strategies, and distil key information from testing outcomes into actionable insights that improve controls and mitigate risk. ABOUT THE ROLE As a Control Assurance Manager, you'll deliver independent, objective testing of key business controls across CIB. You'll validate control design and operational effectiveness, identify weaknesses, and recommend improvements to strengthen the control environment. This role combines technical expertise, data analytics, and stakeholder engagement to drive continuous improvement and operational resilience. KEY ACCOUNTABILITIES Risk & Control Testing & Assurance Identify new potential testing areas and deliver targeted testing of high-risk processes (e.g., trading mandates). Validate control design and operational effectiveness against risk toolkits and regulatory standards. Utilise data skills and coding capability to compare datasets and identify reconciliation exceptions. Document findings, root cause analysis, and remediation recommendations. Contribute to the development of control testing strategies and implementation of risk management processes. Identify systemic issues, consider read-across, and propose enhancements to strengthen the control environment. Control Optimisation Support initiatives to embed "Control by Design" principles and automation. Recommend and implement improvements to streamline manual controls and enhance efficiency, utilising AI inputs. Stakeholder Engagement Act as a trusted partner across the three lines of defence. Provide input and constructive challenge into change programmes to ensure testing outcomes are integrated. WHAT YOU'LL NEED The successful candidate will drive continuous improvement in control design, automation, and operational resilience, leveraging data analytics and emerging technologies.To be considered for this role, you'll need to demonstrate: Risk & Control Expertise Strong understanding of operational risk and control frameworks. Experience in control testing methodologies and assurance practices. Knowledge of non-financial risk types relevant to CIB (e.g., conduct, economic crime, data resilience). Familiarity with Control by Design (CbD) methodology. Data & Technology Skills Coding skills (e.g., Python) to identify and leverage insights on data irregularities and exceptions. Analytical skills for data-driven insights and root cause analysis. Communication & Collaboration Excellent communication skills for reporting and stakeholder engagement. Ability to interpret and apply risk policies and regulatory requirements. Exposure to Agile ways of working and transformation programmes. ABOUT WORKING FOR US Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Senior Sales Copywriter Department: Product Marketing Employment Type: Full Time Location: Manchester, UK Description What to Expect You'll craft and own messaging that connects the Amplience platform to the real-world challenges of commerce brands, helping Sales, Product Marketing, and Marketing teams communicate the "why Amplience" story clearly, confidently, and consistently. This is a senior hands on writing role for someone fluent in SaaS commerce - who understands headless architecture, digital experience platforms, and the content supply chain, and can turn that understanding into persuasive copy that moves deals forward. Key Responsibilities Sales & Product Messaging Define and continuously refine Amplience's sales messaging framework - ensuring value propositions and talk tracks resonate with commerce and digital experience buyers. Write high impact copy for sales collateral: one pagers, brochures, product decks, and pricing guides. Partner with the Product Marketing Manager to evolve the commercial narrative for each solution area (CMS, DAM, AI/Workforce, Content Supply Chain). Content Creation & Editorial Leadership Own the tone, clarity, and persuasiveness of Amplience's Sales and Product Marketing materials. Partner with the Designer to deliver polished, on brand, visually engaging assets. Coach team members and stakeholders on tone of voice, copy best practices, and storytelling principles. Collaborate with the Product Marketing Analyst to evaluate sales content performance metrics (e.g., usage, engagement, win rate uplift) and continuously optimise materials. Translate win/loss and customer insight data into compelling success stories, objection handling content, and field narratives. Product Launch Support Collaborate with Product Marketing, Marketing, and Product teams on positioning new features and launches. Translate technical or platform updates into customer ready messaging that clearly communicates business value. Write internal and external messaging packs, brochures, sales decks, web pages, FAQs, and launch enablement materials. Customer Storytelling & Social Proof Work with Content Team to craft customer success stories, testimonials, and case study narratives that demonstrate measurable ROI and brand impact. Maintain Customer Story Matrix Database to ensure all stories and stats the cross functional teams use are approved and up to date. Partner with the Product Marketing Analyst to weave data and proof points into persuasive storytelling. Cross Functional Collaboration Work with Sales Enablement to align messaging with field feedback. Partner with GTM Marketing to ensure copy and positioning flow consistently through campaigns, website pages, and external communications. Collaborate with leadership to ensure executive narratives and pitch materials reflect Amplience's strategic positioning. What You'll Bring (Skills, Experience & Mindset) Experience & Skills 5-8 years' experience in B2B SaaS copywriting - ideally within commerce, content management or MarTech ecosystems. Proven ability to simplify complex technical concepts into clear, business oriented messaging. Experience writing for commerce buyers (retailers, brands, or platforms) and understanding of headless, composable, and content supply chain language. Demonstrated success producing enablement content (sales decks, one pagers, value frameworks, and case studies). Strong understanding of SaaS business models, buyer personas, and the full sales funnel. Excellent grasp of tone and structure - able to flex from technical precision to high level brand storytelling. Experience collaborating with design, sales, and product teams in fast paced, cross functional environments. Familiarity with enterprise sales frameworks, MACH and composable space, CMS, personalization, DXP platforms or similar. Mindset & Attributes Strategic communicator: able to influence how Amplience's story is told, not just how it's written. Commerce fluent: understands how technology impacts conversion, experience, and efficiency in retail. Collaborative: thrives in partnership with design, sales, and product marketing peers. Detail obsessed: committed to precision, clarity, and consistency across every touchpoint. Story driven: passionate about connecting data, design, and language to tell stories that resonate. Mentor minded: willing to guide less experienced writers or stakeholders on messaging development. What Success Looks Like Amplience's value proposition and tone of voice are consistently clear, confident, and compelling across all sales materials. Sales and Marketing teams actively rely on your content as the single source of truth for messaging and positioning. Product launches and key assets (decks, brochures, pricing guides) are delivered on time, at a high creative standard. Stakeholders view you as a strategic partner and trusted voice on narrative quality. Your work improves both content consistency and conversion performance across touchpoints. Sales materials consistently demonstrate measurable influence on opportunity conversion rates. Benefits Pension Scheme Auto enrolled after 3 months' service Salary sacrifice scheme to maximise tax efficiency 5% employee contribution, matched by 5% from Amplience Pension broker: Titan Group (offers financial advice) Pension provider: Aegon (moved from Aviva in 2024) Annual Leave 25 days paid holiday as standard Length of Service Entitlement 3+ years continuous service - 26 days annual leave 4+ years continuous service - 27 days annual leave 5+ years continuous service - 28 days annual leave 6+ years continuous service - 29 days annual leave 7+ years continuous service - 30 days annual leave Enhanced Maternity Leave 12 weeks full pay 12 weeks at 50% pay 15 weeks at statutory maternity pay (SMP) 13 weeks unpaid Enhanced Paternity Leave 2 weeks full pay Sick Pay Up to one month's full pay per calendar year (at company discretion, with medical certificate) Study Leave 5 days for employees on accredited long term courses (12+ months) Birthday Leave One paid day off during your birthday month Company Wide Recharge Days One day off per quarter for the whole business - rest, recharge, and reset All roles are laptop enabled. Working arrangements agreed with your line manager. Freedom Fridays: Finish early on Fridays to support work life balance (full time employees only). Holiday Buy Scheme Purchase up to 5 extra days per year, repaid through salary deductions. Cycle to Work Scheme Save on bikes & accessories via tax efficient payments (Blackhawk Network). Tech Scheme Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network). Season Ticket Loan Advance loans available for travel tickets, repaid via payroll. Charity/Volunteer Days Up to 3 paid days a year for volunteering or charity work. Payroll Giving (CAF - Give As You Earn) Tax free donations to UK charities, directly from your salary. Eyecare Reimbursement for a standard eye exam every two years. Employee Referral Bonus £1,200 / €1,400 / $1,500 (50% paid at 4 months, 50% at 7 months post hire). Fraudsters are always looking to take advantage of people searching for a job online. Amplience takes the security and safety of your personal data very seriously. In terms of career opportunities and vacancies, we will only use: Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you. If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at .
Dec 14, 2025
Full time
Senior Sales Copywriter Department: Product Marketing Employment Type: Full Time Location: Manchester, UK Description What to Expect You'll craft and own messaging that connects the Amplience platform to the real-world challenges of commerce brands, helping Sales, Product Marketing, and Marketing teams communicate the "why Amplience" story clearly, confidently, and consistently. This is a senior hands on writing role for someone fluent in SaaS commerce - who understands headless architecture, digital experience platforms, and the content supply chain, and can turn that understanding into persuasive copy that moves deals forward. Key Responsibilities Sales & Product Messaging Define and continuously refine Amplience's sales messaging framework - ensuring value propositions and talk tracks resonate with commerce and digital experience buyers. Write high impact copy for sales collateral: one pagers, brochures, product decks, and pricing guides. Partner with the Product Marketing Manager to evolve the commercial narrative for each solution area (CMS, DAM, AI/Workforce, Content Supply Chain). Content Creation & Editorial Leadership Own the tone, clarity, and persuasiveness of Amplience's Sales and Product Marketing materials. Partner with the Designer to deliver polished, on brand, visually engaging assets. Coach team members and stakeholders on tone of voice, copy best practices, and storytelling principles. Collaborate with the Product Marketing Analyst to evaluate sales content performance metrics (e.g., usage, engagement, win rate uplift) and continuously optimise materials. Translate win/loss and customer insight data into compelling success stories, objection handling content, and field narratives. Product Launch Support Collaborate with Product Marketing, Marketing, and Product teams on positioning new features and launches. Translate technical or platform updates into customer ready messaging that clearly communicates business value. Write internal and external messaging packs, brochures, sales decks, web pages, FAQs, and launch enablement materials. Customer Storytelling & Social Proof Work with Content Team to craft customer success stories, testimonials, and case study narratives that demonstrate measurable ROI and brand impact. Maintain Customer Story Matrix Database to ensure all stories and stats the cross functional teams use are approved and up to date. Partner with the Product Marketing Analyst to weave data and proof points into persuasive storytelling. Cross Functional Collaboration Work with Sales Enablement to align messaging with field feedback. Partner with GTM Marketing to ensure copy and positioning flow consistently through campaigns, website pages, and external communications. Collaborate with leadership to ensure executive narratives and pitch materials reflect Amplience's strategic positioning. What You'll Bring (Skills, Experience & Mindset) Experience & Skills 5-8 years' experience in B2B SaaS copywriting - ideally within commerce, content management or MarTech ecosystems. Proven ability to simplify complex technical concepts into clear, business oriented messaging. Experience writing for commerce buyers (retailers, brands, or platforms) and understanding of headless, composable, and content supply chain language. Demonstrated success producing enablement content (sales decks, one pagers, value frameworks, and case studies). Strong understanding of SaaS business models, buyer personas, and the full sales funnel. Excellent grasp of tone and structure - able to flex from technical precision to high level brand storytelling. Experience collaborating with design, sales, and product teams in fast paced, cross functional environments. Familiarity with enterprise sales frameworks, MACH and composable space, CMS, personalization, DXP platforms or similar. Mindset & Attributes Strategic communicator: able to influence how Amplience's story is told, not just how it's written. Commerce fluent: understands how technology impacts conversion, experience, and efficiency in retail. Collaborative: thrives in partnership with design, sales, and product marketing peers. Detail obsessed: committed to precision, clarity, and consistency across every touchpoint. Story driven: passionate about connecting data, design, and language to tell stories that resonate. Mentor minded: willing to guide less experienced writers or stakeholders on messaging development. What Success Looks Like Amplience's value proposition and tone of voice are consistently clear, confident, and compelling across all sales materials. Sales and Marketing teams actively rely on your content as the single source of truth for messaging and positioning. Product launches and key assets (decks, brochures, pricing guides) are delivered on time, at a high creative standard. Stakeholders view you as a strategic partner and trusted voice on narrative quality. Your work improves both content consistency and conversion performance across touchpoints. Sales materials consistently demonstrate measurable influence on opportunity conversion rates. Benefits Pension Scheme Auto enrolled after 3 months' service Salary sacrifice scheme to maximise tax efficiency 5% employee contribution, matched by 5% from Amplience Pension broker: Titan Group (offers financial advice) Pension provider: Aegon (moved from Aviva in 2024) Annual Leave 25 days paid holiday as standard Length of Service Entitlement 3+ years continuous service - 26 days annual leave 4+ years continuous service - 27 days annual leave 5+ years continuous service - 28 days annual leave 6+ years continuous service - 29 days annual leave 7+ years continuous service - 30 days annual leave Enhanced Maternity Leave 12 weeks full pay 12 weeks at 50% pay 15 weeks at statutory maternity pay (SMP) 13 weeks unpaid Enhanced Paternity Leave 2 weeks full pay Sick Pay Up to one month's full pay per calendar year (at company discretion, with medical certificate) Study Leave 5 days for employees on accredited long term courses (12+ months) Birthday Leave One paid day off during your birthday month Company Wide Recharge Days One day off per quarter for the whole business - rest, recharge, and reset All roles are laptop enabled. Working arrangements agreed with your line manager. Freedom Fridays: Finish early on Fridays to support work life balance (full time employees only). Holiday Buy Scheme Purchase up to 5 extra days per year, repaid through salary deductions. Cycle to Work Scheme Save on bikes & accessories via tax efficient payments (Blackhawk Network). Tech Scheme Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network). Season Ticket Loan Advance loans available for travel tickets, repaid via payroll. Charity/Volunteer Days Up to 3 paid days a year for volunteering or charity work. Payroll Giving (CAF - Give As You Earn) Tax free donations to UK charities, directly from your salary. Eyecare Reimbursement for a standard eye exam every two years. Employee Referral Bonus £1,200 / €1,400 / $1,500 (50% paid at 4 months, 50% at 7 months post hire). Fraudsters are always looking to take advantage of people searching for a job online. Amplience takes the security and safety of your personal data very seriously. In terms of career opportunities and vacancies, we will only use: Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you. If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at .
Senior Product Analyst - FlexiPay & Credit Card Funding Circle is seeking a Senior Product Analyst to join our innovative FlexiPay and Credit Card team. This is a key role within the analytics function where you will have the opportunity to build data-driven strategies, drive strategic decisions and shape the future roadmap of our products. Who are we? We're Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That's why we've made it our mission to help them get the finance they need to grow. Our mission is to provide them with the finance they need to grow, and we've built a game-changing platform with cutting-edge data and technology that's reshaping the landscape of SME lending. We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role We are looking for a data-driven and commercially-minded Product Analyst to join our dynamic analytics team, with a dedicated focus on our FlexiPay product. You will be a dedicated analytical partner to various teams across the business, including Product, Marketing, and Commercial working hand-in-hand with them to ensure the strategies for FlexiPay are grounded in robust data and insight. This is a key role where you will have the autonomy to explore data, formulate hypotheses, and see your insights directly shape and scale FlexiPay and Credit cards into core products for Funding Circle, products that thousands of businesses rely on. Responsibilities Drive Strategy with Data: Analyse user behaviour, identify trends, and provide clear, data-backed recommendations that directly influence the product roadmap and growth strategy. Champion Experimentation: Own the end-to-end process for experimentation. You will collaborate with product managers to design experiments, define success metrics, analyse results with statistical rigour, and present findings that guide product iterations. Build for Scale: Design, build, and maintain insightful and intuitive dashboards and reports that provide a clear view of product performance. Your work will empower the wider team with self-service analytics, enabling them to make faster, better-informed decisions. Be a Cross-Functional Partner: Work closely with Product Managers, Engineers, and Designers from initial discovery and ideation through to launch. You'll be the go-to data expert within your team, ensuring we are asking the right questions and measuring what matters. Define and Measure Success: Establish, monitor, and report on Key Performance Indicators (KPIs) to track product health and communicate progress towards team goals, ensuring everyone is aligned and informed. Serve as a Data Expert: Act as the primary analytical point of contact for key product areas, providing insights across the entire customer lifecycle, including user acquisition, engagement, and retention. You will proactively guide stakeholders to articulate their data needs and help them form impactful questions. Qualifications Analytical Experience: 4+ years of hands-on experience in a product analytics/data analysis role. Industry Background (Preferred): Previous experience in the financial services or fintech industry, especially in areas like retail or SME lending, is a strong plus. Technical Proficiency: Excellent proficiency in SQL and Python for complex data querying and manipulation. Data Stack Familiarity: Experience with modern data stack tools (e.g., BI visualisation tools like Tableau/Looker, data pipeline tools like dbt/Airflow). Statistical Rigour: A solid foundation in statistics and a proven track record of designing, running, and interpreting A/B tests to make product decisions. Proactive Ownership: A strong sense of ownership and a self-starter mindset. You are comfortable navigating ambiguity in a fast-paced environment, adept at identifying high-impact opportunities, and skilled at prioritising your focus. Influential Communication: Exceptional communication and stakeholder management skills. You can translate complex analysis into compelling narratives that influence peers and leadership, driving data-informed decisions across the business. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements. Want to learn more? We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £7.2bn of GDP generated). You can read our full Impact Report here: To see what our customers think, visit our Trustpilot page: Why join us? At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better. As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day! We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle. A few highlights: Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family's needs. Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps) access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16. Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax-advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work. Development: Dedicated annual Learning & Development allowance and full access to internal learning platform. Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more! And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments. Ready to make a difference? We'd love to hear from you.
Dec 14, 2025
Full time
Senior Product Analyst - FlexiPay & Credit Card Funding Circle is seeking a Senior Product Analyst to join our innovative FlexiPay and Credit Card team. This is a key role within the analytics function where you will have the opportunity to build data-driven strategies, drive strategic decisions and shape the future roadmap of our products. Who are we? We're Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That's why we've made it our mission to help them get the finance they need to grow. Our mission is to provide them with the finance they need to grow, and we've built a game-changing platform with cutting-edge data and technology that's reshaping the landscape of SME lending. We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role We are looking for a data-driven and commercially-minded Product Analyst to join our dynamic analytics team, with a dedicated focus on our FlexiPay product. You will be a dedicated analytical partner to various teams across the business, including Product, Marketing, and Commercial working hand-in-hand with them to ensure the strategies for FlexiPay are grounded in robust data and insight. This is a key role where you will have the autonomy to explore data, formulate hypotheses, and see your insights directly shape and scale FlexiPay and Credit cards into core products for Funding Circle, products that thousands of businesses rely on. Responsibilities Drive Strategy with Data: Analyse user behaviour, identify trends, and provide clear, data-backed recommendations that directly influence the product roadmap and growth strategy. Champion Experimentation: Own the end-to-end process for experimentation. You will collaborate with product managers to design experiments, define success metrics, analyse results with statistical rigour, and present findings that guide product iterations. Build for Scale: Design, build, and maintain insightful and intuitive dashboards and reports that provide a clear view of product performance. Your work will empower the wider team with self-service analytics, enabling them to make faster, better-informed decisions. Be a Cross-Functional Partner: Work closely with Product Managers, Engineers, and Designers from initial discovery and ideation through to launch. You'll be the go-to data expert within your team, ensuring we are asking the right questions and measuring what matters. Define and Measure Success: Establish, monitor, and report on Key Performance Indicators (KPIs) to track product health and communicate progress towards team goals, ensuring everyone is aligned and informed. Serve as a Data Expert: Act as the primary analytical point of contact for key product areas, providing insights across the entire customer lifecycle, including user acquisition, engagement, and retention. You will proactively guide stakeholders to articulate their data needs and help them form impactful questions. Qualifications Analytical Experience: 4+ years of hands-on experience in a product analytics/data analysis role. Industry Background (Preferred): Previous experience in the financial services or fintech industry, especially in areas like retail or SME lending, is a strong plus. Technical Proficiency: Excellent proficiency in SQL and Python for complex data querying and manipulation. Data Stack Familiarity: Experience with modern data stack tools (e.g., BI visualisation tools like Tableau/Looker, data pipeline tools like dbt/Airflow). Statistical Rigour: A solid foundation in statistics and a proven track record of designing, running, and interpreting A/B tests to make product decisions. Proactive Ownership: A strong sense of ownership and a self-starter mindset. You are comfortable navigating ambiguity in a fast-paced environment, adept at identifying high-impact opportunities, and skilled at prioritising your focus. Influential Communication: Exceptional communication and stakeholder management skills. You can translate complex analysis into compelling narratives that influence peers and leadership, driving data-informed decisions across the business. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements. Want to learn more? We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £7.2bn of GDP generated). You can read our full Impact Report here: To see what our customers think, visit our Trustpilot page: Why join us? At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better. As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day! We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle. A few highlights: Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family's needs. Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps) access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16. Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax-advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work. Development: Dedicated annual Learning & Development allowance and full access to internal learning platform. Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more! And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments. Ready to make a difference? We'd love to hear from you.
Senior Quantity Surveyor Following the award of a number of major projects our client wishes to appoint a Senior Quantity Surveyor to assist with commercial and contractual control and co-ordination of the efforts of all parties involved in the execution of assigned projects. You will also provide support to other members of the quantity surveying team and relevant managers on all aspects relating to commercial activity. This Senior Quantity Surveyor role includes some working from home, maximum of 1 -2 days at home, the remainder in the Ipswich office. The successful candidate must have experience from the infrastructure, civil engineering or piling sectors. The Role Analysis of ongoing and completed works (providing feedback on projects, and analysis of costs and value etc) Assisting in the commercial delivery and management of contracts Assisting with the contract and online correspondence packages Using, updating and maintaining the companys commercial management systems, and other bespoke commercial packages to capture and report financial activities of projects Assisting the commercial team on valuing works completed and reporting to management Production, submission and agreement with the client of weekly and monthly payment applications for payment Recording project completions Ensure that wages and sub-contract payments are calculated accurately and correctly Maintain minimum working capital for projects Maintain and keep up to date contract files Accurately record project completions from site information and system reports Inputting and collating weekly cost information for profit and loss reports Assisting in the production of month-end reconciliations (CVRs) Carrying out valuation of the works One-off commercial exercises and analysis if required The Person Ability to apply the knowledge and principles of quantity surveying to a wide variety of civil engineering orientated projects Working knowledge of basic plant, equipment and materials Knowledge and understanding of sub-contracting principles, together with the ability to draft and administer sub contracts Ability to implement procedures to quantify and cost works, including the use of appropriate standard methods of measurement Proficiency in administration, communication, reporting, numeracy, IT and MS Office etc The ability to build effective relationships at all levels both internally and externally Proven ability to work as part of a team and on your own initiative Enthusiasm and results focussed, with an ability to work well under pressure and to challenging or stringent deadlines Effective negotiation skills with both internal and external clients and teams Must hold a valid UK driving licence and be willing to travel when required Our Client Our client is proud to be one of the UKs leading specialist heavy civil and ground engineering contractors, and has earned an enviable reputation for quality, innovation and customer service. The business is represented throughout the UK by a network of regional offices, each offering a full portfolio of project disciplines. This enables them to provide all their clients with the most efficient reliable and value-engineered solution, regardless of project size or location. Our client has all appropriate UK, European and International industry standards to ensure safety, procurement and best working practices are adhered to. The dedicated staff are involved in a comprehensive ongoing training programme designed to ensure they are equipped to meet the changing needs of this exciting industry. Our client is focused on building upon their history and reputation of quality workmanship and timely project completion. The company actively promote partnering through all their contracts and are committed to achieving continual improvement with the objective of increasing their performance, future opportunities and making their workplace a platform for employee excellence. A competitive basic salary and benefits package is on offer for the successful Senior Quantity Surveyor candidate, along with security of work given the companys commitment to growth and a significant forward order workload. JBRP1_UKTJ
Dec 14, 2025
Full time
Senior Quantity Surveyor Following the award of a number of major projects our client wishes to appoint a Senior Quantity Surveyor to assist with commercial and contractual control and co-ordination of the efforts of all parties involved in the execution of assigned projects. You will also provide support to other members of the quantity surveying team and relevant managers on all aspects relating to commercial activity. This Senior Quantity Surveyor role includes some working from home, maximum of 1 -2 days at home, the remainder in the Ipswich office. The successful candidate must have experience from the infrastructure, civil engineering or piling sectors. The Role Analysis of ongoing and completed works (providing feedback on projects, and analysis of costs and value etc) Assisting in the commercial delivery and management of contracts Assisting with the contract and online correspondence packages Using, updating and maintaining the companys commercial management systems, and other bespoke commercial packages to capture and report financial activities of projects Assisting the commercial team on valuing works completed and reporting to management Production, submission and agreement with the client of weekly and monthly payment applications for payment Recording project completions Ensure that wages and sub-contract payments are calculated accurately and correctly Maintain minimum working capital for projects Maintain and keep up to date contract files Accurately record project completions from site information and system reports Inputting and collating weekly cost information for profit and loss reports Assisting in the production of month-end reconciliations (CVRs) Carrying out valuation of the works One-off commercial exercises and analysis if required The Person Ability to apply the knowledge and principles of quantity surveying to a wide variety of civil engineering orientated projects Working knowledge of basic plant, equipment and materials Knowledge and understanding of sub-contracting principles, together with the ability to draft and administer sub contracts Ability to implement procedures to quantify and cost works, including the use of appropriate standard methods of measurement Proficiency in administration, communication, reporting, numeracy, IT and MS Office etc The ability to build effective relationships at all levels both internally and externally Proven ability to work as part of a team and on your own initiative Enthusiasm and results focussed, with an ability to work well under pressure and to challenging or stringent deadlines Effective negotiation skills with both internal and external clients and teams Must hold a valid UK driving licence and be willing to travel when required Our Client Our client is proud to be one of the UKs leading specialist heavy civil and ground engineering contractors, and has earned an enviable reputation for quality, innovation and customer service. The business is represented throughout the UK by a network of regional offices, each offering a full portfolio of project disciplines. This enables them to provide all their clients with the most efficient reliable and value-engineered solution, regardless of project size or location. Our client has all appropriate UK, European and International industry standards to ensure safety, procurement and best working practices are adhered to. The dedicated staff are involved in a comprehensive ongoing training programme designed to ensure they are equipped to meet the changing needs of this exciting industry. Our client is focused on building upon their history and reputation of quality workmanship and timely project completion. The company actively promote partnering through all their contracts and are committed to achieving continual improvement with the objective of increasing their performance, future opportunities and making their workplace a platform for employee excellence. A competitive basic salary and benefits package is on offer for the successful Senior Quantity Surveyor candidate, along with security of work given the companys commitment to growth and a significant forward order workload. JBRP1_UKTJ
Our Horticulture Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards, whilst working alongside the general manager to set a standard within our flagship department. Responsibilities Oversee the horticulture department operations to maximise profitable sales and growth, whilst creating a unique customer focused environment Providing expert advice and guidance in relation to plant care, maintenance and core gardening products Sparking your team's passion for delivering the best in-store experience possible by creating a brilliant customer journey and experience Working closely with our central support teams, maintaining excellent communication to improve our business Ensuring all health & safety regulations are carried out across the store, whilst caring for employee and customer welfare As a member of the senior management team, you will also have duty manager responsibilities including key holder duties Who we are looking for You'll bring horticultural expertise with experience of retail management Commercial awareness and understanding of budgets, profitability from driving sales and improved ways of working Ability to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements Positively managing change, you'll lead the team through each season with care and motivation to deliver the best Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers. What we offer Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform Access to Dobbies Academy - continue your development with our eLearning platform and development programmes Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers About us At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Dec 14, 2025
Full time
Our Horticulture Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards, whilst working alongside the general manager to set a standard within our flagship department. Responsibilities Oversee the horticulture department operations to maximise profitable sales and growth, whilst creating a unique customer focused environment Providing expert advice and guidance in relation to plant care, maintenance and core gardening products Sparking your team's passion for delivering the best in-store experience possible by creating a brilliant customer journey and experience Working closely with our central support teams, maintaining excellent communication to improve our business Ensuring all health & safety regulations are carried out across the store, whilst caring for employee and customer welfare As a member of the senior management team, you will also have duty manager responsibilities including key holder duties Who we are looking for You'll bring horticultural expertise with experience of retail management Commercial awareness and understanding of budgets, profitability from driving sales and improved ways of working Ability to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements Positively managing change, you'll lead the team through each season with care and motivation to deliver the best Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers. What we offer Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform Access to Dobbies Academy - continue your development with our eLearning platform and development programmes Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers About us At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Backbone Technical Program Manager, Rest of World Backbone Job ID: Amazon Data Services UK Limited AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services is looking for a Technical Infrastructure Program Manager (TIPM) to support one of the world's largest telecommunications networks, focusing on long-haul leased capacity management across APAC and EMEAI regions. This role, within the Global Connectivity Infrastructure Development (GCID) organization, is responsible for driving strategic improvements in leased capacity delivery, data quality management, and infrastructure tool optimization. The ideal candidate will have proven experience, strong ownership, and passion for managing complex telecommunications infrastructure programs. You will oversee quality control systems, drive vendor management, and ensure accurate documentation across multiple platforms while collaborating with Business Developers and stakeholders globally. This position offers the opportunity to implement innovative solutions and operational efficiencies in our hyper-scaled cloud infrastructure, supporting Amazon's expanding global network presence and connectivity needs. Key Job Responsibilities Serve as a key member of the Rest of World backbone team, managing the longhaul backbone leased capacity delivery plan across APAC/EMEAI Manage and track approved network plans with internal stakeholders and planners until infrastructure is in service Provide the regional managers with regular updates through standardized reporting mechanisms Drive process improvements through tool optimization and automation Drive data quality improvement initiatives and implement standardized processes for leased capacity management Maintain accurate records of leased capacity agreements, costs, and capacity utilization across regions Vendor management to ensure timely delivery, accurate documentation, and measure progress through quality KPIs Develop quality management programs that track defects, mitigate risks, standardize root cause analysis, and implement KPIs to rate vendor success Manage relationships with providers and maintain strategic business alignment Interface with internal stakeholders (Business Development, Network Planning, Finance and Engineering teams) to align on the requirements Coordinate with internal teams to ensure proper handover and documentation Understand technical components for network connectivity, including ILA requirements and power specifications Proficient in software scripting (Python or equivalent) for developing tools to enhance data aggregation and reporting activities Leverage AI tools to develop document creation processes, auto-coding, and support advanced decision-making capabilities A Day in the Life This role involves managing leased capacity delivery and data quality across APAC/EMEAI regions. Daily activities include coordinating with Business Development teams, Network Operations, and external vendors to ensure efficient delivery and documentation. You'll drive process improvements, maintain quality control standards, and manage stakeholder communications. The role requires strong attention to detail, problem solving skills, and the ability to handle multiple priorities. You'll be responsible for identifying operational efficiencies, standardizing data management practices, and ensuring accurate tracking of lease agreements and infrastructure documentation. About the Team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee led and company sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we aspire to become Earth's Best Employer. That's why you'll find endless knowledge sharing, mentorship and other career advancing resources here to help you develop into a better rounded professional. Basic Qualifications 3+ years of technical infrastructure management experience Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software) Experience with varying scenarios of infrastructure builds 5+ years vendor and project management experience Preferred Qualifications Knowledge and experience with submarine cable systems. Experience interacting with and guiding senior management within a company and working across commercial, technical, domestic, and international arms of an organization. Ability to merge traditional project management with agile processes. Experience in automation, operational excellence, or continuous improvement techniques. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Dec 14, 2025
Full time
Backbone Technical Program Manager, Rest of World Backbone Job ID: Amazon Data Services UK Limited AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services is looking for a Technical Infrastructure Program Manager (TIPM) to support one of the world's largest telecommunications networks, focusing on long-haul leased capacity management across APAC and EMEAI regions. This role, within the Global Connectivity Infrastructure Development (GCID) organization, is responsible for driving strategic improvements in leased capacity delivery, data quality management, and infrastructure tool optimization. The ideal candidate will have proven experience, strong ownership, and passion for managing complex telecommunications infrastructure programs. You will oversee quality control systems, drive vendor management, and ensure accurate documentation across multiple platforms while collaborating with Business Developers and stakeholders globally. This position offers the opportunity to implement innovative solutions and operational efficiencies in our hyper-scaled cloud infrastructure, supporting Amazon's expanding global network presence and connectivity needs. Key Job Responsibilities Serve as a key member of the Rest of World backbone team, managing the longhaul backbone leased capacity delivery plan across APAC/EMEAI Manage and track approved network plans with internal stakeholders and planners until infrastructure is in service Provide the regional managers with regular updates through standardized reporting mechanisms Drive process improvements through tool optimization and automation Drive data quality improvement initiatives and implement standardized processes for leased capacity management Maintain accurate records of leased capacity agreements, costs, and capacity utilization across regions Vendor management to ensure timely delivery, accurate documentation, and measure progress through quality KPIs Develop quality management programs that track defects, mitigate risks, standardize root cause analysis, and implement KPIs to rate vendor success Manage relationships with providers and maintain strategic business alignment Interface with internal stakeholders (Business Development, Network Planning, Finance and Engineering teams) to align on the requirements Coordinate with internal teams to ensure proper handover and documentation Understand technical components for network connectivity, including ILA requirements and power specifications Proficient in software scripting (Python or equivalent) for developing tools to enhance data aggregation and reporting activities Leverage AI tools to develop document creation processes, auto-coding, and support advanced decision-making capabilities A Day in the Life This role involves managing leased capacity delivery and data quality across APAC/EMEAI regions. Daily activities include coordinating with Business Development teams, Network Operations, and external vendors to ensure efficient delivery and documentation. You'll drive process improvements, maintain quality control standards, and manage stakeholder communications. The role requires strong attention to detail, problem solving skills, and the ability to handle multiple priorities. You'll be responsible for identifying operational efficiencies, standardizing data management practices, and ensuring accurate tracking of lease agreements and infrastructure documentation. About the Team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee led and company sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we aspire to become Earth's Best Employer. That's why you'll find endless knowledge sharing, mentorship and other career advancing resources here to help you develop into a better rounded professional. Basic Qualifications 3+ years of technical infrastructure management experience Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software) Experience with varying scenarios of infrastructure builds 5+ years vendor and project management experience Preferred Qualifications Knowledge and experience with submarine cable systems. Experience interacting with and guiding senior management within a company and working across commercial, technical, domestic, and international arms of an organization. Ability to merge traditional project management with agile processes. Experience in automation, operational excellence, or continuous improvement techniques. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
End Date Sunday 04 January 2026 Salary Range £76,464 - £84,960 Flexible Working Options Hybrid Working, Job Share Job Description Summary Our Chief Controls Office (CCO) is a core part of Corporate and Institutional Banking (CIB). We're on an exciting journey and there couldn't be a better time to join us. The Group is undertaking the largest financial services transformation in the UK, which means the CCO needs to continue to evolve as a team, enabling CIB's growth ambitions and empowering our people to take end-to-end accountability for managing the risks they face and the controls they operate. Job Description BUSINESS UNIT: Corporate & Institutional Banking (CIB) - Chief Controls Office LOCATION: London, Birmingham and Edinburgh HOURS: Full Time - 35 hours per weekOur work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites shown above. ABOUT THE ROLE The CIB Product Controls Testing Manager provides independent, objective testing of key business controls. You'll ensure that non-financial risks within CIB processes are effectively managed through robust design and operating effectiveness of controls. Testing will focus on priorities across the end-to-end product lifecycle, driving strategic initiatives and supporting growth objectives, including lending expansion in Europe and the US. KEY ACCOUNTABILITIES We're looking for a proactive and meticulous individual who can deliver high-quality control testing and assurance across CIB processes. Control Testing & Assurance Deliver end-to-end control testing across high-risk product processes that impact clients and regulatory outcomes, including planning, execution, and reporting. Assess control design and effectiveness across CIB processes, gathering and validating evidence, and clearly reporting issues. Identify weaknesses and root causes and ensure remediation actions are completed and sustainable. Change & Transformation Oversight Provide control testing of change initiatives, ensuring that client-impacting changes are risk assessed and appropriately governed. Analyse data to identify trends, themes, and root causes for risk mitigation and operational improvement. Data Analytics & Insights Analyse trends across control failures to identify thematic issues and emerging risks. Support the development of dashboards or MI that track testing progress, common findings, and overall control environment health. Communication & Stakeholder engagement Act as a trusted partner to CIB business areas, Risk, Compliance, and Audit. Support control forums and contribute to regulatory and audit responses. Control Optimisation Identify opportunities to streamline and automate existing controls within Client Operations, reducing manual effort while improving efficiency and alignment with regulatory standards. WHAT YOU'LL NEED To be considered for this role, you'll need to demonstrate: Risk & Control Expertise Strong understanding of operational risk and control frameworks, ideally within a client-facing operations environment. Ability to analyse complex processes and products including corporate lending, trade finance, transaction banking products, payments and operations. Proven success in delivering Control by Design and managing risk holistically across end-to-end accountabilities. Experience in 1st, 2nd or 3rd line preferred but not essential. Data & Technology Skills Familiarity with data analytics techniques to assess the completeness and efficiency of risk and control environments; understanding of AI is highly desirable. Communication & Collaboration Excellent attention to detail and strong documentation skills. Strong communication skills and ability to work effectively with various partners and challenge constructively. ABOUT WORKING FOR US Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Dec 14, 2025
Full time
End Date Sunday 04 January 2026 Salary Range £76,464 - £84,960 Flexible Working Options Hybrid Working, Job Share Job Description Summary Our Chief Controls Office (CCO) is a core part of Corporate and Institutional Banking (CIB). We're on an exciting journey and there couldn't be a better time to join us. The Group is undertaking the largest financial services transformation in the UK, which means the CCO needs to continue to evolve as a team, enabling CIB's growth ambitions and empowering our people to take end-to-end accountability for managing the risks they face and the controls they operate. Job Description BUSINESS UNIT: Corporate & Institutional Banking (CIB) - Chief Controls Office LOCATION: London, Birmingham and Edinburgh HOURS: Full Time - 35 hours per weekOur work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites shown above. ABOUT THE ROLE The CIB Product Controls Testing Manager provides independent, objective testing of key business controls. You'll ensure that non-financial risks within CIB processes are effectively managed through robust design and operating effectiveness of controls. Testing will focus on priorities across the end-to-end product lifecycle, driving strategic initiatives and supporting growth objectives, including lending expansion in Europe and the US. KEY ACCOUNTABILITIES We're looking for a proactive and meticulous individual who can deliver high-quality control testing and assurance across CIB processes. Control Testing & Assurance Deliver end-to-end control testing across high-risk product processes that impact clients and regulatory outcomes, including planning, execution, and reporting. Assess control design and effectiveness across CIB processes, gathering and validating evidence, and clearly reporting issues. Identify weaknesses and root causes and ensure remediation actions are completed and sustainable. Change & Transformation Oversight Provide control testing of change initiatives, ensuring that client-impacting changes are risk assessed and appropriately governed. Analyse data to identify trends, themes, and root causes for risk mitigation and operational improvement. Data Analytics & Insights Analyse trends across control failures to identify thematic issues and emerging risks. Support the development of dashboards or MI that track testing progress, common findings, and overall control environment health. Communication & Stakeholder engagement Act as a trusted partner to CIB business areas, Risk, Compliance, and Audit. Support control forums and contribute to regulatory and audit responses. Control Optimisation Identify opportunities to streamline and automate existing controls within Client Operations, reducing manual effort while improving efficiency and alignment with regulatory standards. WHAT YOU'LL NEED To be considered for this role, you'll need to demonstrate: Risk & Control Expertise Strong understanding of operational risk and control frameworks, ideally within a client-facing operations environment. Ability to analyse complex processes and products including corporate lending, trade finance, transaction banking products, payments and operations. Proven success in delivering Control by Design and managing risk holistically across end-to-end accountabilities. Experience in 1st, 2nd or 3rd line preferred but not essential. Data & Technology Skills Familiarity with data analytics techniques to assess the completeness and efficiency of risk and control environments; understanding of AI is highly desirable. Communication & Collaboration Excellent attention to detail and strong documentation skills. Strong communication skills and ability to work effectively with various partners and challenge constructively. ABOUT WORKING FOR US Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
About us At Xelix, we work with some of the world's largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows. Xelix is a fast-paced scale-up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively, whilst remaining profitable. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate a milestone together. In this role you'll grow, be challenged and help shape the future of Xelix. If you're excited about building something special with us, we'd love to hear from you. About the role We are looking for an experienced and hands on Mid Level Customer Success Manager/Account Manager to join our fast-growing scale up. What you'll be doing Act as a consultant to some of our highest tier customers; building CSPs, monitoring value realisation and preparing & presenting success metrics to C Suite. Develop a deep understanding of a customer's business priorities, objectives, challenges, architecture, and roadmap. Consistently monitoring customer health & engagement. Proactively identifying churn risk and engaging internal stakeholders. Build relationships with multiple contacts within each customer, including executive sponsors, economic buyers & decision makers, and influence leaders to drive change across the organization. Proactively triage technical and non technical queries and identify solutions with efficiency. Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values. Act as the voice of the customer internally and work closely with the Product team to help them prioritise the roadmap. Communicate product deliverables and timelines to customers. Work collaboratively with the commercial and technical teams to find the best product solutions. Work with the other CSMs, founders and commercial teams on strategic topics e.g., market trends & competitor analysis What you'll bring You have relevant experience in Customer Success and/or Sales and/or Project Management in a fast paced tech company. You have ample experience in managing complex enterprise customers. You have a proven track record of identifying at risk customers and driving complex resolution plans. You ideally have proven success in managing cross sells, upsells and renewals. You are a speedy learner with the ability to grasp new technologies, product features & processes quickly and use that knowledge to educate your customers. You are a good time manager & well practised at prioritisation, maximising both your own time and that for others. You have strong attention to detail, with experience managing multiple complex work streams at once. You are confident, high energy and personable with proven success of building relationships. You have robust analytical and problem solving skills. You're a "do er", excited to make a difference and are passionate about delivering exceptional customer experiences. What we offer in return Competitive salary of £40,000 - £50,000 depending on experience+ £8,000 commission ️ 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days Hybrid working with two days a week from our dog friendly Hoxton office On site gym and cycle to work scheme ️ Employee discount at over 100 retailers Comprehensive private medical & dental cover with Vitality Enhanced parental leave pay Learning & development culture - £1,000 personal annual budget We're carbon neutral and are working towards ambitious carbon reduction goals Lots of team socials & activities ️ Annual team retreat Want to learn more? About us Xelix blog Xelix news Xelix glassdoor We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach. This is a full time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday. Interview Process Introductory Call - A short Teams conversation with a Talent Partner to discuss your background and the opportunity. Hiring Manager Interview - A 30-45 minute Teams meeting to explore your experience and fit for the team. Technical Task or Presentation - A role relevant exercise to demonstrate your skills and approach. Final On site Interview - An in person meeting with our senior leadership team and co founders at our office. We strive to make the process clear, efficient, and respectful of your time.
Dec 14, 2025
Full time
About us At Xelix, we work with some of the world's largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows. Xelix is a fast-paced scale-up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively, whilst remaining profitable. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate a milestone together. In this role you'll grow, be challenged and help shape the future of Xelix. If you're excited about building something special with us, we'd love to hear from you. About the role We are looking for an experienced and hands on Mid Level Customer Success Manager/Account Manager to join our fast-growing scale up. What you'll be doing Act as a consultant to some of our highest tier customers; building CSPs, monitoring value realisation and preparing & presenting success metrics to C Suite. Develop a deep understanding of a customer's business priorities, objectives, challenges, architecture, and roadmap. Consistently monitoring customer health & engagement. Proactively identifying churn risk and engaging internal stakeholders. Build relationships with multiple contacts within each customer, including executive sponsors, economic buyers & decision makers, and influence leaders to drive change across the organization. Proactively triage technical and non technical queries and identify solutions with efficiency. Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values. Act as the voice of the customer internally and work closely with the Product team to help them prioritise the roadmap. Communicate product deliverables and timelines to customers. Work collaboratively with the commercial and technical teams to find the best product solutions. Work with the other CSMs, founders and commercial teams on strategic topics e.g., market trends & competitor analysis What you'll bring You have relevant experience in Customer Success and/or Sales and/or Project Management in a fast paced tech company. You have ample experience in managing complex enterprise customers. You have a proven track record of identifying at risk customers and driving complex resolution plans. You ideally have proven success in managing cross sells, upsells and renewals. You are a speedy learner with the ability to grasp new technologies, product features & processes quickly and use that knowledge to educate your customers. You are a good time manager & well practised at prioritisation, maximising both your own time and that for others. You have strong attention to detail, with experience managing multiple complex work streams at once. You are confident, high energy and personable with proven success of building relationships. You have robust analytical and problem solving skills. You're a "do er", excited to make a difference and are passionate about delivering exceptional customer experiences. What we offer in return Competitive salary of £40,000 - £50,000 depending on experience+ £8,000 commission ️ 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days Hybrid working with two days a week from our dog friendly Hoxton office On site gym and cycle to work scheme ️ Employee discount at over 100 retailers Comprehensive private medical & dental cover with Vitality Enhanced parental leave pay Learning & development culture - £1,000 personal annual budget We're carbon neutral and are working towards ambitious carbon reduction goals Lots of team socials & activities ️ Annual team retreat Want to learn more? About us Xelix blog Xelix news Xelix glassdoor We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach. This is a full time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday. Interview Process Introductory Call - A short Teams conversation with a Talent Partner to discuss your background and the opportunity. Hiring Manager Interview - A 30-45 minute Teams meeting to explore your experience and fit for the team. Technical Task or Presentation - A role relevant exercise to demonstrate your skills and approach. Final On site Interview - An in person meeting with our senior leadership team and co founders at our office. We strive to make the process clear, efficient, and respectful of your time.
Demand Generation Events Manager - EMEA (12 months contract) Department: Demand Generation Employment Type: Contract Location: UK Description About the team The Stripe EMEA Marketing team is a dynamic and rapidly growing group dedicated to transforming customers into enthusiastic advocates for Stripe. Collaborating closely with sales, we focus on accelerating the path to purchase and enhancing product adoption among our user base. Our regional marketing efforts involve crafting and executing tailored marketing plans that resonate with local audiences, as well as spearheading our most significant conferences and sponsorships that drive go-to-market (GTM) success and business growth. Join us and be part of a culture that celebrates teamwork, innovates boldly, and makes a meaningful impact. We are seeking a results-driven and highly motivated demand generation expert to join our marketing team to own and execute the demand generation strategy for our highest value events in EMEA. This is a business critical role at Stripe that will significantly impact our GTM organization and mature how we show up in the marketplace. This role will be responsible for building and executing the pre-event promotion, audience acquisition, and post-event follow up strategy of Stripe owned events in the region. The ideal candidate will have a proven track record of developing and managing integrated marketing campaigns for in-person events, consistently meeting and exceeding registration and attendance targets. Key Responsibilities Demand Generation: Develop and execute comprehensive demand generation strategies aimed at maximizing event registration and attendance, aligning with the company's overarching business goals. Event Promotion: Manage the promotional calendar and execution across multiple channels, including email marketing, paid media, social media and partner marketing. Experience promoting large events with 1000+ attendees is a plus. Project Management: Organize and oversee multiple event-promotion tactics, ensuring that timelines and objectives are met through careful coordination and planning. Cross-Functional Collaboration: Collaborate effectively with various teams including Event Marketing, Field Marketing, Marketing Operations, Brand, Communications and Sales Development to foster a cohesive and impactful campaign execution. Communication Skills: Exhibit strong verbal and written communication skills to present updates to senior leadership and engage stakeholders across different departments. Performance Analysis: Establish performance targets, measure results, and conduct in-depth analysis on registration pacing, attendance rates and pipeline influence. Identify performance insights and use this data to inform strategic pivots and performance narratives. Analyse post-event metrics and optimise for future events. Skills, Knowledge & Expertise Bachelor's degree in Marketing, Business, or a related field 5 years of experience in B2B demand generation, with a specific focus on events Proficient in digital marketing strategies and tools Strong project management skills with the ability to manage multiple initiatives simultaneously Excellent collaboration skills with a history of successful cross-functional teamwork Strong analytical skills, with proven ability to analyse data and provide actionable insights Exceptional verbal and written communication skills A passion for creating compelling event experiences and a deep understanding of what drives attendance Experience in promoting large events with 1,000+ attendees Experience marketing to audiences in UK, France and/or Germany; fluency in French or German is a plus Experience in event marketing or event planning Ability to work collaboratively with cross-functional and cross-border teams Strong problem solving skills and a proactive approach to finding solutions and hitting targets Excellent attention to detail and ability to manage tight deadlines in a fast-paced environment Hands-on experience with marketing automation (e.g. Marketo) and CRM (e.g. Salesforce) platforms Experience in high-growth technology or payments industry
Dec 14, 2025
Full time
Demand Generation Events Manager - EMEA (12 months contract) Department: Demand Generation Employment Type: Contract Location: UK Description About the team The Stripe EMEA Marketing team is a dynamic and rapidly growing group dedicated to transforming customers into enthusiastic advocates for Stripe. Collaborating closely with sales, we focus on accelerating the path to purchase and enhancing product adoption among our user base. Our regional marketing efforts involve crafting and executing tailored marketing plans that resonate with local audiences, as well as spearheading our most significant conferences and sponsorships that drive go-to-market (GTM) success and business growth. Join us and be part of a culture that celebrates teamwork, innovates boldly, and makes a meaningful impact. We are seeking a results-driven and highly motivated demand generation expert to join our marketing team to own and execute the demand generation strategy for our highest value events in EMEA. This is a business critical role at Stripe that will significantly impact our GTM organization and mature how we show up in the marketplace. This role will be responsible for building and executing the pre-event promotion, audience acquisition, and post-event follow up strategy of Stripe owned events in the region. The ideal candidate will have a proven track record of developing and managing integrated marketing campaigns for in-person events, consistently meeting and exceeding registration and attendance targets. Key Responsibilities Demand Generation: Develop and execute comprehensive demand generation strategies aimed at maximizing event registration and attendance, aligning with the company's overarching business goals. Event Promotion: Manage the promotional calendar and execution across multiple channels, including email marketing, paid media, social media and partner marketing. Experience promoting large events with 1000+ attendees is a plus. Project Management: Organize and oversee multiple event-promotion tactics, ensuring that timelines and objectives are met through careful coordination and planning. Cross-Functional Collaboration: Collaborate effectively with various teams including Event Marketing, Field Marketing, Marketing Operations, Brand, Communications and Sales Development to foster a cohesive and impactful campaign execution. Communication Skills: Exhibit strong verbal and written communication skills to present updates to senior leadership and engage stakeholders across different departments. Performance Analysis: Establish performance targets, measure results, and conduct in-depth analysis on registration pacing, attendance rates and pipeline influence. Identify performance insights and use this data to inform strategic pivots and performance narratives. Analyse post-event metrics and optimise for future events. Skills, Knowledge & Expertise Bachelor's degree in Marketing, Business, or a related field 5 years of experience in B2B demand generation, with a specific focus on events Proficient in digital marketing strategies and tools Strong project management skills with the ability to manage multiple initiatives simultaneously Excellent collaboration skills with a history of successful cross-functional teamwork Strong analytical skills, with proven ability to analyse data and provide actionable insights Exceptional verbal and written communication skills A passion for creating compelling event experiences and a deep understanding of what drives attendance Experience in promoting large events with 1,000+ attendees Experience marketing to audiences in UK, France and/or Germany; fluency in French or German is a plus Experience in event marketing or event planning Ability to work collaboratively with cross-functional and cross-border teams Strong problem solving skills and a proactive approach to finding solutions and hitting targets Excellent attention to detail and ability to manage tight deadlines in a fast-paced environment Hands-on experience with marketing automation (e.g. Marketo) and CRM (e.g. Salesforce) platforms Experience in high-growth technology or payments industry
Were working with one of the UKs premier developers of pharmacy software solutions, with a new range of products and data services allowing pharmacy clients to provide a wide range of cloud based clinical services. They are currently looking to recruit an experienced Key Account Manager to lead and manage relationships with key strategic accounts, driving revenue growth through both account expansion and acquisition of new key business opportunities. The role is responsible for retaining and growing large accounts, identifying new partnership opportunities, and ensuring the delivery of high-quality, customer-focused solutions. As well as managing tender processes What youre looking for? Execute strategic account plans to retain, grow, and optimise revenue from existing key clients Identify, pursue, and secure new key account opportunities to expand their market footprint Build and manage a strong sales pipeline, from prospecting and lead generation through to contract negotiation and closing Manage tender and bid processes from start to finish, including preparation, submission, and presentation of proposals Build and maintain senior-level relationships within client organisations to understand evolving needs and opportunities Drive profitability and account performance through effective forecasting, contract negotiation, and pipeline management. Develop and deliver compelling, client-specific proposals and presentations that demonstrate value and expertise. What are we looking for? An experienced Account Manager, happy developing new accounts and maximizing existing account revenue streams Strong understanding of key account development and commercial growth strategies Proven success in driving revenue through account expansion and retention Ability to balance strategic thinking with hands-on execution Skilled at building and maintaining senior-level client relationships Demonstrates a proactive approach to identifying and securing new business opportunities within target markets Develops compelling, solution-focused proposals that align with client needs and business objectives. Whats on offer? Competitive salary, excellent commission structure, company car and a range of benefits. JBRP1_UKTJ
Dec 14, 2025
Full time
Were working with one of the UKs premier developers of pharmacy software solutions, with a new range of products and data services allowing pharmacy clients to provide a wide range of cloud based clinical services. They are currently looking to recruit an experienced Key Account Manager to lead and manage relationships with key strategic accounts, driving revenue growth through both account expansion and acquisition of new key business opportunities. The role is responsible for retaining and growing large accounts, identifying new partnership opportunities, and ensuring the delivery of high-quality, customer-focused solutions. As well as managing tender processes What youre looking for? Execute strategic account plans to retain, grow, and optimise revenue from existing key clients Identify, pursue, and secure new key account opportunities to expand their market footprint Build and manage a strong sales pipeline, from prospecting and lead generation through to contract negotiation and closing Manage tender and bid processes from start to finish, including preparation, submission, and presentation of proposals Build and maintain senior-level relationships within client organisations to understand evolving needs and opportunities Drive profitability and account performance through effective forecasting, contract negotiation, and pipeline management. Develop and deliver compelling, client-specific proposals and presentations that demonstrate value and expertise. What are we looking for? An experienced Account Manager, happy developing new accounts and maximizing existing account revenue streams Strong understanding of key account development and commercial growth strategies Proven success in driving revenue through account expansion and retention Ability to balance strategic thinking with hands-on execution Skilled at building and maintaining senior-level client relationships Demonstrates a proactive approach to identifying and securing new business opportunities within target markets Develops compelling, solution-focused proposals that align with client needs and business objectives. Whats on offer? Competitive salary, excellent commission structure, company car and a range of benefits. JBRP1_UKTJ
Senior Sales Account Manager Location: Poole, BH15 Contract Type: 3 months with potential to become permanent Start Date: ASAP Hours: Full-time, 37.5 hours/week Join us and help to power business success! We're proud to partner with a wide network of businesses across the UK, delivering mobile connectivity and energy solutions that empower their customers click apply for full job details
Dec 13, 2025
Contractor
Senior Sales Account Manager Location: Poole, BH15 Contract Type: 3 months with potential to become permanent Start Date: ASAP Hours: Full-time, 37.5 hours/week Join us and help to power business success! We're proud to partner with a wide network of businesses across the UK, delivering mobile connectivity and energy solutions that empower their customers click apply for full job details
Founded in 2003 Wasabi's vision is to lovingly create and serve delicious Asian food for a busy nation. Wasabi now has 41 thriving restaurants across London and major UK cities and 4 in New York and in 2019, we introduced Wasabi Home Bento the grocery channel, launching exclusively in Sainsburys. Building on that success, the grocery business broadened its reach to Tesco in September 2022, followed by exciting launches in Co-op and Morrisonsin 2024. Wasabi grocery has seen phenomenal growth and is now a £62m RSV brand. Wasabi proudly stands as theNo. 2 chilled ready-meal brand in the market, consistently attracting new customers to the category through an innovative East Asian range. Wasabis menu is celebrated for its unique character, exceptional freshness, and bold flavours. Our diverse range is designed to delight a wide audience, delivering both comfort and excitement with every bite. We have an ambitious 5-year growth strategy, focusing on new restaurants, franchise partnerships, and international expansion. As we prepare for our next phase of growth and innovation, we have an incredibly exciting opportunity for aProduct Developer (Restaurants)to join ourFood Team.The role is based inPark Royal with frequent visits in our Restaurants. The Role: Working alongside the Restaurant Senior Product Development Manager (SPDM) and Restaurant Product Development Technologist (PDT), you will support all related product launches from our Central Production Kitchen and location-based restaurant kitchens. This is a hands-on role, responsible for both creating new recipes and enhancing existing ones and training new recipes and processes to CPU and restaurant kitchen teams. You will collaborate closely with internal departments and key suppliers to deliver high-quality products while ensuring food safety, integrity, and legality. You will be involved throughout the full product lifecycle from concept through to launch including planning, recipe development, benchmarking, testing, sample preparation, recipe set-up, training and costings. The role also includes sourcing new ingredients, liaising directly with suppliers alongside procurement colleagues, supporting process teams during trials, and assisting the Restaurant Senior Product Development Manager with presentations. In addition, you will play a key role in the continuous improvement of our products, working with the Central Production and restaurant operations teams to manage projects through the business gate process and driving quality and innovation across the restaurant menus. Key Responsibilities: Product Development Develop new restaurant recipes in line with company strategy, briefs, food vision, nutritional standards, and CPU capabilities with specific focus on restaurant operations restrictions and capabilities. Continuously improve existing recipes and processes to enhance quality, cost efficiency, nutrition, and compliance. You will have a good understanding of our restaurant operations and target development of product according to limitations and capabilities. Support optimisation and growth of the restaurant hot food category through innovation and best practice. Conduct competitor benchmarking, gap analysis, and trend monitoring to identify opportunities. Test new operations equipment, processes, packaging, and hot-hold times to optimise product quality and service. Produce high-quality samples for presentations, photography, tasting sessions, retailer sell-ins, and customer visits. Deliver presentations at gate stages alongside the Senior PDM and Product Development Technologist. Continuously improve existing recipes and processes to enhance quality, cost efficiency, meeting nutrition targets and compliance. Testing new hot hold times to optimise quality, provide records and recommendations. Quality & Compliance Define, write, and maintain recipes, costings, QA specifications, and product attribute documentation. Conduct kitchen-level yield, organoleptic, and shelf-life testing of products, ingredients, and packaging. Validate and sign off raw ingredients and packaging with procurement and supplier assurance. Attend taste panels and positive release tastings, providing feedback and signing off quality prior to launch. Regularly visit restaurants and CPU kitchens to review recipe execution, quality, and consistency, making recommendations for improvement. Troubleshoot issues and lead corrective actions on recipes, ingredients, or processes either directly in CPU or at restaurant kitchen locations. Ensure compliance with all food safety, integrity, and company standards. Operations & Training Lead and deliver training of new recipes and processes to CPU and restaurant kitchen teams. Support trials, pre-production runs, launches, and handovers to ensure seamless scale up from development to operations. Provide post-launch support in site-based restaurant kitchens, ensuring consistent delivery of standards. Work closely with restaurant teams to identify quality improvement opportunities and embed best practices in restaurant kitchens and central sushi production kitchen. Support marketing and promotional activities, ensuring food is represented to brand standards. Support SPDM and Food Director with franchise or company international operations requirements. Supplier & Process Collaboration Prepare ingredient sourcing briefs under guidance of the Senior PDM and liaise with suppliers on specifications and amendments. Support the Senior Product Development Manager with packaging briefs and related documentation. Support procurement and supplier assurance on validation, communication, and corrective action processes. Attend supplier visits, food trawls, and food shows to source innovation and strengthen supplier partnerships. Additional Responsibilities Share responsibility for maintenance and operation of the development kitchen, including cleaning, restocking, and raw material procurement. Attend photography sessions, preparing samples and props supporting marketing team. Support hospitality activities for customers, internal events, and high-profile visitors. Assist the Senior PDM with packaging briefs, sample preparation, and customer-facing sessions. Stay up to date with food trends, competitor activity, and retail market developments. Attend training courses as required to maintain knowledge and skills Our requirements: Previous experience as a Product Developer within the food manufacturing and QSR industry Proven background in short shelf-life chilled products within a manufacturing and QSR environment (essential). Degree in a food-related discipline (e.g., Food Science, Food Technology, Home Economics) preferred. Strong knowledge of food, ingredients, and culinary practices. Awareness of food trends; knowledge of East and Southeast Asian cuisine advantageous but not essential. Passion for great-tasting food. Self-motivated, enthusiastic, and proactive with strong industry awareness. Excellent communication skills, able to interact effectively at all levels. Highly organised and methodical, with the ability to manage multiple projects simultaneously. Strong planning skills with exceptional attention to detail. Comfortable working in a fast-paced, dynamic environment In return we provide: A great working environment Pension scheme Target Bonus Refer A Friend Scheme Free Sushi or hot food (vegan options available) 50% discount in our Branches Employee Assistant Programme Hybrid working model Long Service Awards Wagestream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings Life Assurance Electric Vehicle Scheme through Octopus Cycle To Work Free on-site parking A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox and The opportunity to develop your skills within a growing company. Our people make us who we are. Join a company where youll have the opportunity to work for a growing company and build a real career. COME ROLL WITH US! JBRP1_UKTJ
Dec 13, 2025
Full time
Founded in 2003 Wasabi's vision is to lovingly create and serve delicious Asian food for a busy nation. Wasabi now has 41 thriving restaurants across London and major UK cities and 4 in New York and in 2019, we introduced Wasabi Home Bento the grocery channel, launching exclusively in Sainsburys. Building on that success, the grocery business broadened its reach to Tesco in September 2022, followed by exciting launches in Co-op and Morrisonsin 2024. Wasabi grocery has seen phenomenal growth and is now a £62m RSV brand. Wasabi proudly stands as theNo. 2 chilled ready-meal brand in the market, consistently attracting new customers to the category through an innovative East Asian range. Wasabis menu is celebrated for its unique character, exceptional freshness, and bold flavours. Our diverse range is designed to delight a wide audience, delivering both comfort and excitement with every bite. We have an ambitious 5-year growth strategy, focusing on new restaurants, franchise partnerships, and international expansion. As we prepare for our next phase of growth and innovation, we have an incredibly exciting opportunity for aProduct Developer (Restaurants)to join ourFood Team.The role is based inPark Royal with frequent visits in our Restaurants. The Role: Working alongside the Restaurant Senior Product Development Manager (SPDM) and Restaurant Product Development Technologist (PDT), you will support all related product launches from our Central Production Kitchen and location-based restaurant kitchens. This is a hands-on role, responsible for both creating new recipes and enhancing existing ones and training new recipes and processes to CPU and restaurant kitchen teams. You will collaborate closely with internal departments and key suppliers to deliver high-quality products while ensuring food safety, integrity, and legality. You will be involved throughout the full product lifecycle from concept through to launch including planning, recipe development, benchmarking, testing, sample preparation, recipe set-up, training and costings. The role also includes sourcing new ingredients, liaising directly with suppliers alongside procurement colleagues, supporting process teams during trials, and assisting the Restaurant Senior Product Development Manager with presentations. In addition, you will play a key role in the continuous improvement of our products, working with the Central Production and restaurant operations teams to manage projects through the business gate process and driving quality and innovation across the restaurant menus. Key Responsibilities: Product Development Develop new restaurant recipes in line with company strategy, briefs, food vision, nutritional standards, and CPU capabilities with specific focus on restaurant operations restrictions and capabilities. Continuously improve existing recipes and processes to enhance quality, cost efficiency, nutrition, and compliance. You will have a good understanding of our restaurant operations and target development of product according to limitations and capabilities. Support optimisation and growth of the restaurant hot food category through innovation and best practice. Conduct competitor benchmarking, gap analysis, and trend monitoring to identify opportunities. Test new operations equipment, processes, packaging, and hot-hold times to optimise product quality and service. Produce high-quality samples for presentations, photography, tasting sessions, retailer sell-ins, and customer visits. Deliver presentations at gate stages alongside the Senior PDM and Product Development Technologist. Continuously improve existing recipes and processes to enhance quality, cost efficiency, meeting nutrition targets and compliance. Testing new hot hold times to optimise quality, provide records and recommendations. Quality & Compliance Define, write, and maintain recipes, costings, QA specifications, and product attribute documentation. Conduct kitchen-level yield, organoleptic, and shelf-life testing of products, ingredients, and packaging. Validate and sign off raw ingredients and packaging with procurement and supplier assurance. Attend taste panels and positive release tastings, providing feedback and signing off quality prior to launch. Regularly visit restaurants and CPU kitchens to review recipe execution, quality, and consistency, making recommendations for improvement. Troubleshoot issues and lead corrective actions on recipes, ingredients, or processes either directly in CPU or at restaurant kitchen locations. Ensure compliance with all food safety, integrity, and company standards. Operations & Training Lead and deliver training of new recipes and processes to CPU and restaurant kitchen teams. Support trials, pre-production runs, launches, and handovers to ensure seamless scale up from development to operations. Provide post-launch support in site-based restaurant kitchens, ensuring consistent delivery of standards. Work closely with restaurant teams to identify quality improvement opportunities and embed best practices in restaurant kitchens and central sushi production kitchen. Support marketing and promotional activities, ensuring food is represented to brand standards. Support SPDM and Food Director with franchise or company international operations requirements. Supplier & Process Collaboration Prepare ingredient sourcing briefs under guidance of the Senior PDM and liaise with suppliers on specifications and amendments. Support the Senior Product Development Manager with packaging briefs and related documentation. Support procurement and supplier assurance on validation, communication, and corrective action processes. Attend supplier visits, food trawls, and food shows to source innovation and strengthen supplier partnerships. Additional Responsibilities Share responsibility for maintenance and operation of the development kitchen, including cleaning, restocking, and raw material procurement. Attend photography sessions, preparing samples and props supporting marketing team. Support hospitality activities for customers, internal events, and high-profile visitors. Assist the Senior PDM with packaging briefs, sample preparation, and customer-facing sessions. Stay up to date with food trends, competitor activity, and retail market developments. Attend training courses as required to maintain knowledge and skills Our requirements: Previous experience as a Product Developer within the food manufacturing and QSR industry Proven background in short shelf-life chilled products within a manufacturing and QSR environment (essential). Degree in a food-related discipline (e.g., Food Science, Food Technology, Home Economics) preferred. Strong knowledge of food, ingredients, and culinary practices. Awareness of food trends; knowledge of East and Southeast Asian cuisine advantageous but not essential. Passion for great-tasting food. Self-motivated, enthusiastic, and proactive with strong industry awareness. Excellent communication skills, able to interact effectively at all levels. Highly organised and methodical, with the ability to manage multiple projects simultaneously. Strong planning skills with exceptional attention to detail. Comfortable working in a fast-paced, dynamic environment In return we provide: A great working environment Pension scheme Target Bonus Refer A Friend Scheme Free Sushi or hot food (vegan options available) 50% discount in our Branches Employee Assistant Programme Hybrid working model Long Service Awards Wagestream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings Life Assurance Electric Vehicle Scheme through Octopus Cycle To Work Free on-site parking A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox and The opportunity to develop your skills within a growing company. Our people make us who we are. Join a company where youll have the opportunity to work for a growing company and build a real career. COME ROLL WITH US! JBRP1_UKTJ
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. Requirements A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
Dec 13, 2025
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. Requirements A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
The Senior Training Facility Grounds Person will lead the grounds team at the Elite Performance Centre, maintaining and developing all playing surfaces to the highest professional standard. Responsible for the management, preparation and maintenance of training pitches, the role ensures they are safe, high-quality, and fit for purposes across football and rugby league. Key duties and responsibilities: Lead the day-to-day management, planning and delivery of grounds maintenance across the Elite Performance Centre. Provide weekly reports to the Head of Football Administration and Operations. Ensure all playing surfaces are prepared to the highest professional standard. Lead the grounds team who are there to support at the Elite Performance Centre. Communicate effectively to all relevant internal stakeholders. Maintain grounds equipment, machinery, and irrigation systems, ensuring they are safe, serviced and fit for purpose. Manage pitch renovation programmes, including seeding, fertilising, aeratoon and turf repoairs. Ensure cost efficiency and value in all operations. Work closely with coaches, operations and events staff to schedule and balance pitch usage. Ensure compliance with health and safety standards, risk assessments, and best practice in grounds maintenance. Develop and implement plans for continuous improvements of playing surfaces and associated areas. Act as a key point of contact with external contractors, suppliers and governing bodies on ground-related matters. Adhere to company policies and procedures. Act at all times with utmost good faith to the club(s) and company. Devote full attention and ability to fulfilment of the duties required by the role. To work closely with fellow staff, maintain good relationships, and collaborative working practices. To work with colleagues throughout Club Doncaster to extend knowledge and skills in order to identify and develop best practice. To undertake other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job. To maintain the quality of service provision, regularly evaluating work and seeking to make improvements. Present a professional image when dealing with both internal and external contacts and partners, acting in a professional manner at all times. About The Candidate Person specification: Be punctual and prepared for all meetings. Clear and respectful communication with your peers and customers. Keeping to deadlines set by your line manager or senior management. Our values: We are proud of our work and our working environment(s). We are passionate about everything we do. We are high performing in everything we do. We move forward as one as a group of staff and organisation. Character specification: Embody high energy, enthusiasm and humility. Being customer focused in providing the best supporter or client experience possible. Perform all assigned tasks efficiently and in a timely manner. Flexibility in doing things differently to improve efficiency. Able to communicate effectively and confidentially individually and in group situations. Listen and respect other people's views and opinions. Can develop open and effective relationships with all colleagues. Awareness of impact of own behaviours on others and is able to modify approach or style to achieve results. Skills and experience required: Proven experience in grounds management at a professional sports venue (multi-sport desirable). NVQ Level 3 or higher in Sports Turf Management (or equivalent qualifications). Strong technical knowledge of turf care, pitch preparation, and machinery operations. Experience in managing and developing staff teams. Excellent planning and organisational skills with the ability to work to tight deadlines. Strong communication skills and the ability to liaise effectively with a range of stakeholders. Flexible and willing to work evenings, weekends and matches or events as required. Full UK driving license and PA1/PA6 sporting certificates (Preferred). About The Club The above mentioned duties and responsibilities should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities, commensurate with the grading of the post, without changing the general character of the post. Applicants must hold a full driving licence. It is the employee's responsibility to ensure up-to-date documentation is provided to Club Doncaster. About Club Doncaster: Club Doncaster is the elite brand of sporting organisations working to support and strive forward our community. Our spoken aim is to be: an ambitious and successful club of which the community is proud of. We work with a culture that promotes unity, creativity and aspiration to promote success - this is why we are Club Doncaster. We look for people with passion, honesty and who embrace a challenge on a daily basis, with the energy and passion to stride forward and prove each day. Safeguarding: Club Doncaster takes its safeguarding responsibility very seriously. This means recruiting the correct people for Club Doncaster. We acknowledge our clear responsibility to safeguard children and vulnerable groups in our care, and have policies and guidelines to ensure this. The successful candidate will have to complete an Enhanced DBS check before starting employment with the club. Equal opportunities: Club Doncaster is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Our Recruitment and Selection Policy, Code of Conduct, Diversity & Equality Policy, Equal Opportunities Policy and Right to work in UK Policy are available to all applicants on request.
Dec 13, 2025
Full time
The Senior Training Facility Grounds Person will lead the grounds team at the Elite Performance Centre, maintaining and developing all playing surfaces to the highest professional standard. Responsible for the management, preparation and maintenance of training pitches, the role ensures they are safe, high-quality, and fit for purposes across football and rugby league. Key duties and responsibilities: Lead the day-to-day management, planning and delivery of grounds maintenance across the Elite Performance Centre. Provide weekly reports to the Head of Football Administration and Operations. Ensure all playing surfaces are prepared to the highest professional standard. Lead the grounds team who are there to support at the Elite Performance Centre. Communicate effectively to all relevant internal stakeholders. Maintain grounds equipment, machinery, and irrigation systems, ensuring they are safe, serviced and fit for purpose. Manage pitch renovation programmes, including seeding, fertilising, aeratoon and turf repoairs. Ensure cost efficiency and value in all operations. Work closely with coaches, operations and events staff to schedule and balance pitch usage. Ensure compliance with health and safety standards, risk assessments, and best practice in grounds maintenance. Develop and implement plans for continuous improvements of playing surfaces and associated areas. Act as a key point of contact with external contractors, suppliers and governing bodies on ground-related matters. Adhere to company policies and procedures. Act at all times with utmost good faith to the club(s) and company. Devote full attention and ability to fulfilment of the duties required by the role. To work closely with fellow staff, maintain good relationships, and collaborative working practices. To work with colleagues throughout Club Doncaster to extend knowledge and skills in order to identify and develop best practice. To undertake other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job. To maintain the quality of service provision, regularly evaluating work and seeking to make improvements. Present a professional image when dealing with both internal and external contacts and partners, acting in a professional manner at all times. About The Candidate Person specification: Be punctual and prepared for all meetings. Clear and respectful communication with your peers and customers. Keeping to deadlines set by your line manager or senior management. Our values: We are proud of our work and our working environment(s). We are passionate about everything we do. We are high performing in everything we do. We move forward as one as a group of staff and organisation. Character specification: Embody high energy, enthusiasm and humility. Being customer focused in providing the best supporter or client experience possible. Perform all assigned tasks efficiently and in a timely manner. Flexibility in doing things differently to improve efficiency. Able to communicate effectively and confidentially individually and in group situations. Listen and respect other people's views and opinions. Can develop open and effective relationships with all colleagues. Awareness of impact of own behaviours on others and is able to modify approach or style to achieve results. Skills and experience required: Proven experience in grounds management at a professional sports venue (multi-sport desirable). NVQ Level 3 or higher in Sports Turf Management (or equivalent qualifications). Strong technical knowledge of turf care, pitch preparation, and machinery operations. Experience in managing and developing staff teams. Excellent planning and organisational skills with the ability to work to tight deadlines. Strong communication skills and the ability to liaise effectively with a range of stakeholders. Flexible and willing to work evenings, weekends and matches or events as required. Full UK driving license and PA1/PA6 sporting certificates (Preferred). About The Club The above mentioned duties and responsibilities should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities, commensurate with the grading of the post, without changing the general character of the post. Applicants must hold a full driving licence. It is the employee's responsibility to ensure up-to-date documentation is provided to Club Doncaster. About Club Doncaster: Club Doncaster is the elite brand of sporting organisations working to support and strive forward our community. Our spoken aim is to be: an ambitious and successful club of which the community is proud of. We work with a culture that promotes unity, creativity and aspiration to promote success - this is why we are Club Doncaster. We look for people with passion, honesty and who embrace a challenge on a daily basis, with the energy and passion to stride forward and prove each day. Safeguarding: Club Doncaster takes its safeguarding responsibility very seriously. This means recruiting the correct people for Club Doncaster. We acknowledge our clear responsibility to safeguard children and vulnerable groups in our care, and have policies and guidelines to ensure this. The successful candidate will have to complete an Enhanced DBS check before starting employment with the club. Equal opportunities: Club Doncaster is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Our Recruitment and Selection Policy, Code of Conduct, Diversity & Equality Policy, Equal Opportunities Policy and Right to work in UK Policy are available to all applicants on request.
About Ubeya Ubeya is a leading SaaS B2B platform in the workforce management sector, making large operations easy to manage. You can find Ubeya in top stadiums in the UK and Europe, like Wembley, Emirates, Johan Cruyff Arena, and Wimbledon Championship. Our workforce management platform helps hundreds of businesses and staffing agencies worldwide become more resilient and adaptive to change, resulting in growth, operational excellence, and happy workforces. The Role We are seeking a dynamic and experienced Senior Customer Success Manager to join our team. In this role, you will act as a trusted business advisor and strategic partner to our clients, helping them maximize value from Ubeya's solutions. You'll play a pivotal role in expanding client activity, driving commercial growth, and becoming their go-to resource for day-to-day operations and strategic needs. What You'll Do Act as a trusted partner to clients, understanding their business goals and aligning Ubeya's solutions to deliver measurable outcomes. Build and maintain trusted relationships with key stakeholders, positioning Ubeya as an essential part of their daily operations and decision making processes. Proactively identify and execute upsell and cross sell opportunities to drive account expansion and revenue growth. Plan, build and lead Executive Business Reviews (EBRs) to showcase value delivery, share success stories, and drive alignment on strategic priorities. Provide personalized training and support, ensuring clients maximize the platform's potential and stay up to date with new features. Monitor client satisfaction, address issues promptly, and ensure long term retention and success. Collaborate with Sales, Product, and Support teams to deliver seamless customer experiences and meet commercial objectives. Enterprise account experience is considered a strong advantage We're Looking For Proven track record of driving business outcomes, expanding client activity, and achieving commercial growth in a SaaS or B2B environment. 4+ years of experience in Customer Success Management or similar roles. Experience in HR tech or working with solutions for large scale environments (e.g., stadiums) is a strong advantage. Strong analytical and problem solving skills, with the ability to align technical solutions to business goals. Exceptional communication and relationship building skills, with advanced written and spoken English. Thrive in a fast paced, dynamic environment while managing multiple client relationships effectively. This Comes With Opportunity to work on innovative projects that impact hundreds of thousands of users daily. Collaborative and dynamic work environment. Professional growth and development opportunities. Competitive salary and benefits package.
Dec 13, 2025
Full time
About Ubeya Ubeya is a leading SaaS B2B platform in the workforce management sector, making large operations easy to manage. You can find Ubeya in top stadiums in the UK and Europe, like Wembley, Emirates, Johan Cruyff Arena, and Wimbledon Championship. Our workforce management platform helps hundreds of businesses and staffing agencies worldwide become more resilient and adaptive to change, resulting in growth, operational excellence, and happy workforces. The Role We are seeking a dynamic and experienced Senior Customer Success Manager to join our team. In this role, you will act as a trusted business advisor and strategic partner to our clients, helping them maximize value from Ubeya's solutions. You'll play a pivotal role in expanding client activity, driving commercial growth, and becoming their go-to resource for day-to-day operations and strategic needs. What You'll Do Act as a trusted partner to clients, understanding their business goals and aligning Ubeya's solutions to deliver measurable outcomes. Build and maintain trusted relationships with key stakeholders, positioning Ubeya as an essential part of their daily operations and decision making processes. Proactively identify and execute upsell and cross sell opportunities to drive account expansion and revenue growth. Plan, build and lead Executive Business Reviews (EBRs) to showcase value delivery, share success stories, and drive alignment on strategic priorities. Provide personalized training and support, ensuring clients maximize the platform's potential and stay up to date with new features. Monitor client satisfaction, address issues promptly, and ensure long term retention and success. Collaborate with Sales, Product, and Support teams to deliver seamless customer experiences and meet commercial objectives. Enterprise account experience is considered a strong advantage We're Looking For Proven track record of driving business outcomes, expanding client activity, and achieving commercial growth in a SaaS or B2B environment. 4+ years of experience in Customer Success Management or similar roles. Experience in HR tech or working with solutions for large scale environments (e.g., stadiums) is a strong advantage. Strong analytical and problem solving skills, with the ability to align technical solutions to business goals. Exceptional communication and relationship building skills, with advanced written and spoken English. Thrive in a fast paced, dynamic environment while managing multiple client relationships effectively. This Comes With Opportunity to work on innovative projects that impact hundreds of thousands of users daily. Collaborative and dynamic work environment. Professional growth and development opportunities. Competitive salary and benefits package.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Strategic CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI driven customer service. You'll work with C suite leaders and their Support teams to guide them through their AI Agent transformation with Fin - from early project scoping and requirements gathering, to measurable adoption, to industry best automation rates and business outcomes. This role is an opportunity to shape how the world's leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. What will I be doing? Develop trusted advisor relationships with customers (from c suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for the customer's standard operating procedures; document in clear, precise, and actionable terms. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin's fast expanding capabilities; remain market aware of the fast evolving AI agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Prioritize competing demands to drive the highest value outcomes across your customer portfolio. Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy. What skills do I need? 8+ years of customer facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self motivated, adaptable, and curious team player with a high level of self efficacy. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.
Dec 13, 2025
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Strategic CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI driven customer service. You'll work with C suite leaders and their Support teams to guide them through their AI Agent transformation with Fin - from early project scoping and requirements gathering, to measurable adoption, to industry best automation rates and business outcomes. This role is an opportunity to shape how the world's leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. What will I be doing? Develop trusted advisor relationships with customers (from c suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for the customer's standard operating procedures; document in clear, precise, and actionable terms. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin's fast expanding capabilities; remain market aware of the fast evolving AI agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Prioritize competing demands to drive the highest value outcomes across your customer portfolio. Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy. What skills do I need? 8+ years of customer facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self motivated, adaptable, and curious team player with a high level of self efficacy. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.
