Client Services / Customer Success Team Leader Exeter Permanent Full-time A growing, purpose-driven consultancy is looking for a Client Services / Customer Success Team Leader to help stabilise, structure, and develop its client support function. This is a hands-on role combining front-line client work with leadership of a small, experienced team. The Role Manage a portfolio of key clients, acting as a primary point of contact Handle complex queries, escalations, billing and contract issues Lead and support a small Client Services team, setting priorities and standards Embed SLAs, response times and ticket prioritisation Improve processes, workflows and use of CRM / ticketing systems Work closely with Sales and Consultants to support retention and client satisfaction About You You'll come from a client services, customer success or service delivery background and be used to working in busy, fast-moving environments. You're confident staying hands-on with clients while also leading, guiding, or supporting others , whether as a formal manager or a senior lead within the team. You have a practical approach to operations, with experience improving processes, managing SLAs and bringing structure to how work is prioritised. You're comfortable using CRM or ticketing systems to keep things on track. You can handle complex client situations, including escalations and competing demands, and communicate clearly with both customers and internal teams. You understand the commercial impact of good service, work well alongside sales or consultancy functions, and focus on building long-term client relationships What's on Offer Competitive salary and benefits A key role in shaping a growing Client Services / Customer Success function Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency when advertising this vacancy.
Jan 17, 2026
Full time
Client Services / Customer Success Team Leader Exeter Permanent Full-time A growing, purpose-driven consultancy is looking for a Client Services / Customer Success Team Leader to help stabilise, structure, and develop its client support function. This is a hands-on role combining front-line client work with leadership of a small, experienced team. The Role Manage a portfolio of key clients, acting as a primary point of contact Handle complex queries, escalations, billing and contract issues Lead and support a small Client Services team, setting priorities and standards Embed SLAs, response times and ticket prioritisation Improve processes, workflows and use of CRM / ticketing systems Work closely with Sales and Consultants to support retention and client satisfaction About You You'll come from a client services, customer success or service delivery background and be used to working in busy, fast-moving environments. You're confident staying hands-on with clients while also leading, guiding, or supporting others , whether as a formal manager or a senior lead within the team. You have a practical approach to operations, with experience improving processes, managing SLAs and bringing structure to how work is prioritised. You're comfortable using CRM or ticketing systems to keep things on track. You can handle complex client situations, including escalations and competing demands, and communicate clearly with both customers and internal teams. You understand the commercial impact of good service, work well alongside sales or consultancy functions, and focus on building long-term client relationships What's on Offer Competitive salary and benefits A key role in shaping a growing Client Services / Customer Success function Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency when advertising this vacancy.
About the Role Grade Level (for internal use): 10 The Team: Customer Success Management is a dynamic global team where the work changes daily. The team is responsible for a successful customer journey and touchpoints that create long term client engagement, driving adoption, retention, user/usage growth, and supporting strategic objectives at the account level. This team develops and executes data driven approaches to deliver a world class customer experience. The Customer Success Management team directly supports the Risk & Valuation Services (R&VS) and Desktop & Research (D&R) clients and organizations. This team acts as experts in the credit, risk and data spaces. They have a strong understanding of the different personas and workflows and can have credible diagnostic conversations with clients or prospects. The S&P Global Market Intelligence business units bring together cutting edge analytics, differentiated data, technology, and workflow solutions to help our clients stay ahead of the competition, pinpoint risk exposures, and spot the right opportunities in an unpredictable market environment. The team reaches across all account types and client segments with a focus on our top accounts. The Impact: The CSM team's interactions with the client reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Global Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this team educates and spreads awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a critical factor in revenue retention and growth. Responsibilities Through engaging with clients, provide the account management team with ammunition in order to increase renewal rates and reduce churn. Influence future lifetime value through driving higher S&P Capital IQ Pro, Ratings Direct and Credit Analytics product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference ability - identify referral opportunities for S&P Global Market Intelligence and cross divisional services. Define and optimize customer lifecycle. Map customer journey. Identify opportunities for continuous improvement - raise product enhancement queries, and take ownership on communication of client feedback to product team. Learn from best practices in industry. Ongoing learning, deepening the credit knowledge of the suite of products and services offered, and ongoing enhancements and new offerings and how they relate to customers. Training - focus on deep credit knowledge, with thorough understanding of credit research and the full R&VS and D&R value proposition. Targeted engagement on new functionality - with a focus on new research/relative interesting themes. Collaborate with Account Management, Sales, Product, and Support teams to project manage large, coordinated efforts around Ratings Direct users. Drive adoption of tools that support and enable Customer Success Managers to be more effective (i.e., Salesforce, Churnzero, Calendly, etc.). Required Experience / Skills 3+ years relevant experience in customer facing organizations with a deep knowledge and understanding of Customer Success Management, Sales, Client Services. Credit expertise / Financial background highly desired. Proficiency in additional European languages (French, German, Italian, Spanish). Strong stakeholder management skills - highly collaborative personality, with experience building strong cross functional partnerships and the ability to influence. Strong empathy for customers and passion for revenue growth. Deep understanding of value drivers in recurring revenue business models. Analytical and process oriented mindset. Demonstrated desire for continuous learning and improvement. Excellent communication and presentation skills. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit What's In It For You? Our Mission Advancing Essential Intelligence. Our People We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (). Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 322789 Posted On: 2025-11-20 Location: London, United Kingdom
Jan 17, 2026
Full time
About the Role Grade Level (for internal use): 10 The Team: Customer Success Management is a dynamic global team where the work changes daily. The team is responsible for a successful customer journey and touchpoints that create long term client engagement, driving adoption, retention, user/usage growth, and supporting strategic objectives at the account level. This team develops and executes data driven approaches to deliver a world class customer experience. The Customer Success Management team directly supports the Risk & Valuation Services (R&VS) and Desktop & Research (D&R) clients and organizations. This team acts as experts in the credit, risk and data spaces. They have a strong understanding of the different personas and workflows and can have credible diagnostic conversations with clients or prospects. The S&P Global Market Intelligence business units bring together cutting edge analytics, differentiated data, technology, and workflow solutions to help our clients stay ahead of the competition, pinpoint risk exposures, and spot the right opportunities in an unpredictable market environment. The team reaches across all account types and client segments with a focus on our top accounts. The Impact: The CSM team's interactions with the client reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Global Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this team educates and spreads awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a critical factor in revenue retention and growth. Responsibilities Through engaging with clients, provide the account management team with ammunition in order to increase renewal rates and reduce churn. Influence future lifetime value through driving higher S&P Capital IQ Pro, Ratings Direct and Credit Analytics product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference ability - identify referral opportunities for S&P Global Market Intelligence and cross divisional services. Define and optimize customer lifecycle. Map customer journey. Identify opportunities for continuous improvement - raise product enhancement queries, and take ownership on communication of client feedback to product team. Learn from best practices in industry. Ongoing learning, deepening the credit knowledge of the suite of products and services offered, and ongoing enhancements and new offerings and how they relate to customers. Training - focus on deep credit knowledge, with thorough understanding of credit research and the full R&VS and D&R value proposition. Targeted engagement on new functionality - with a focus on new research/relative interesting themes. Collaborate with Account Management, Sales, Product, and Support teams to project manage large, coordinated efforts around Ratings Direct users. Drive adoption of tools that support and enable Customer Success Managers to be more effective (i.e., Salesforce, Churnzero, Calendly, etc.). Required Experience / Skills 3+ years relevant experience in customer facing organizations with a deep knowledge and understanding of Customer Success Management, Sales, Client Services. Credit expertise / Financial background highly desired. Proficiency in additional European languages (French, German, Italian, Spanish). Strong stakeholder management skills - highly collaborative personality, with experience building strong cross functional partnerships and the ability to influence. Strong empathy for customers and passion for revenue growth. Deep understanding of value drivers in recurring revenue business models. Analytical and process oriented mindset. Demonstrated desire for continuous learning and improvement. Excellent communication and presentation skills. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit What's In It For You? Our Mission Advancing Essential Intelligence. Our People We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (). Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 322789 Posted On: 2025-11-20 Location: London, United Kingdom
Warm desk and opportunity to join Tradewind Recruitment in London Tradewind Recruitment is offering the perfect opportunity to pick up a warm desk and get straight into the thick of billing and further developing a desk. Based in London, as part of our Secondary team - come and join a collaborative, highly experienced, and supportive team with over 25 years of success in the industry. Discover Tradewind Recruitment Tradewind Recruitment isn't just a recruitment firm; we set the standard of excellence in the education sector. Recognised as a Sunday Times Top 100 company for four consecutive years and one of the UK's largest teaching agencies, we are committed to investing in our team. Why Choose Tradewind? As a member of our team, you'll benefit from a range of advantages and opportunities: Competitive Salaries: Based on your experience we will ensure that our offer is one you'll be very happy with. Immediate Commission: Begin earning commission from your first day, rewarding your dedication and success. Ample Holidays: Enjoy 35 days of annual leave, plus reduced hours during holiday periods (4.5 hours). Take advantage of a great work life balance! As well as 2 more additional days after 5 years with the company. Global Trips: Join all-expenses-paid trips to exciting international destinations with our company-wide events. Top 10 Trips and Company Wide weekends away to celebrate all our fantastic success. Perks: Enjoy Friday drinks, daily free breakfast, and significant investment in employee well-being from exercise classes, to employment assistance programmes. Professional Growth: Access continuous professional development and internal promotions, with many of our Managers and Directors starting as Consultants. Introducing the Team The Secondary Team at Tradewind are one of a highest performers with many of the 11+ consultants in our Top 10 billers, with all exceling as a Recruitment Consultants in their own right. Your Role In your first year, you will: Build your desk and reputation within Secondary Schools, bringing on new clients through Business Development, Visits and key marketing drives. Have a fun but professional relationship with all internally in the office as we build towards the same goal of being the Number 1 Agency in the market. Increase candidate placements by collaborating closely with clients. Achieve weekly targets and KPIs set in partnership with your manager. Earn commission at every step of your journey. Ongoing Support and Mentorship You will receive unwavering support from your team manager, Director and our leading training team. Work alongside some of the most successful recruitment consultants in the education sector as you develop your role and professional skills. Progression for all that want it is available with Tradewind, once through probation every single person is on a Promotion Pathway Contract so you know exactly the expectations on you to progress your career. Many of our managers have been internally promoted into their roles showing our commitment to progression and its very rare anyone leaves due to that feeling of hitting a ceiling. Advancement and Beyond Unlike other firms, we don't believe in a 'sink-or-swim' approach. Instead, you'll receive advanced training in: Business Development Margin Negotiation Visit Impact Training Safeguarding Handling Difficult Conversations Customer Service and Time Management All training is ran internally by experienced and successful consultants, managers and Directors as well as our training lead Paul. We're proud of the support we offer, the tools we have to make you the best consultant possible. We also offer external training such as management courses to get you on the right trajectory if this is the path for you, our investment in our staff is vital to our ongoing success. Your Path to Success At Tradewind Recruitment, we recognise the challenges of the Recruitment Consultant role, especially in the education sector. Our investment in you is unparalleled. Join a legacy of success, with your future success in your hands and all the tools at your disposal. Join Our Team Are you excited about the opportunity to join a successful agency? We are currently recruiting for our London office and eager to hear from motivated individuals with a 'can-do' attitude. We want experienced education sales staff with proven track records but what truly matters is your determination and drive. For more information and the chance for an immediate interview, submit your CV to (url removed) today. Don't miss this opportunity to begin a rewarding career journey with Tradewind Recruitment in London.
Jan 17, 2026
Full time
Warm desk and opportunity to join Tradewind Recruitment in London Tradewind Recruitment is offering the perfect opportunity to pick up a warm desk and get straight into the thick of billing and further developing a desk. Based in London, as part of our Secondary team - come and join a collaborative, highly experienced, and supportive team with over 25 years of success in the industry. Discover Tradewind Recruitment Tradewind Recruitment isn't just a recruitment firm; we set the standard of excellence in the education sector. Recognised as a Sunday Times Top 100 company for four consecutive years and one of the UK's largest teaching agencies, we are committed to investing in our team. Why Choose Tradewind? As a member of our team, you'll benefit from a range of advantages and opportunities: Competitive Salaries: Based on your experience we will ensure that our offer is one you'll be very happy with. Immediate Commission: Begin earning commission from your first day, rewarding your dedication and success. Ample Holidays: Enjoy 35 days of annual leave, plus reduced hours during holiday periods (4.5 hours). Take advantage of a great work life balance! As well as 2 more additional days after 5 years with the company. Global Trips: Join all-expenses-paid trips to exciting international destinations with our company-wide events. Top 10 Trips and Company Wide weekends away to celebrate all our fantastic success. Perks: Enjoy Friday drinks, daily free breakfast, and significant investment in employee well-being from exercise classes, to employment assistance programmes. Professional Growth: Access continuous professional development and internal promotions, with many of our Managers and Directors starting as Consultants. Introducing the Team The Secondary Team at Tradewind are one of a highest performers with many of the 11+ consultants in our Top 10 billers, with all exceling as a Recruitment Consultants in their own right. Your Role In your first year, you will: Build your desk and reputation within Secondary Schools, bringing on new clients through Business Development, Visits and key marketing drives. Have a fun but professional relationship with all internally in the office as we build towards the same goal of being the Number 1 Agency in the market. Increase candidate placements by collaborating closely with clients. Achieve weekly targets and KPIs set in partnership with your manager. Earn commission at every step of your journey. Ongoing Support and Mentorship You will receive unwavering support from your team manager, Director and our leading training team. Work alongside some of the most successful recruitment consultants in the education sector as you develop your role and professional skills. Progression for all that want it is available with Tradewind, once through probation every single person is on a Promotion Pathway Contract so you know exactly the expectations on you to progress your career. Many of our managers have been internally promoted into their roles showing our commitment to progression and its very rare anyone leaves due to that feeling of hitting a ceiling. Advancement and Beyond Unlike other firms, we don't believe in a 'sink-or-swim' approach. Instead, you'll receive advanced training in: Business Development Margin Negotiation Visit Impact Training Safeguarding Handling Difficult Conversations Customer Service and Time Management All training is ran internally by experienced and successful consultants, managers and Directors as well as our training lead Paul. We're proud of the support we offer, the tools we have to make you the best consultant possible. We also offer external training such as management courses to get you on the right trajectory if this is the path for you, our investment in our staff is vital to our ongoing success. Your Path to Success At Tradewind Recruitment, we recognise the challenges of the Recruitment Consultant role, especially in the education sector. Our investment in you is unparalleled. Join a legacy of success, with your future success in your hands and all the tools at your disposal. Join Our Team Are you excited about the opportunity to join a successful agency? We are currently recruiting for our London office and eager to hear from motivated individuals with a 'can-do' attitude. We want experienced education sales staff with proven track records but what truly matters is your determination and drive. For more information and the chance for an immediate interview, submit your CV to (url removed) today. Don't miss this opportunity to begin a rewarding career journey with Tradewind Recruitment in London.
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll run one or more subdomains in the Lending area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new lending features. You'll also work closely with the wider lending product team, including contributing to the broader lending roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. What you'll get to do Take ownership of a best-in-class lending product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders. Contribute to the overall lending roadmap with inputs from your subdomain(s) You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 5+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn't. You've then ensured the successful in-life maintenance of the feature (or project) going forward. Relevant experience in one or more of our lending subdomains: Origination, Credit Cards, Overdrafts, Collections and Mortgages & Term Lending. Experience working across different regions and jurisdictions is a plus You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients. You have experience working directly with APIs. You have a keen eye for mobile UX and a good understanding of market trends in the lending world. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Jan 17, 2026
Full time
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll run one or more subdomains in the Lending area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new lending features. You'll also work closely with the wider lending product team, including contributing to the broader lending roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. What you'll get to do Take ownership of a best-in-class lending product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders. Contribute to the overall lending roadmap with inputs from your subdomain(s) You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 5+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn't. You've then ensured the successful in-life maintenance of the feature (or project) going forward. Relevant experience in one or more of our lending subdomains: Origination, Credit Cards, Overdrafts, Collections and Mortgages & Term Lending. Experience working across different regions and jurisdictions is a plus You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients. You have experience working directly with APIs. You have a keen eye for mobile UX and a good understanding of market trends in the lending world. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
We're recruiting an experienced and detail-focused Housing Review Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong statutory review and appeals experience to deliver robust, legally sound decisions and help protect the authority from legal challenge. You'll be responsible for carrying out independent reviews of housing and homelessness decisions, ensuring all decisions comply with legislation, guidance and local policy. The role plays a critical part in safeguarding service quality, managing risk, and supporting fair outcomes for customers with complex needs. The Role Carry out independent statutory reviews of housing and homelessness decisions in line with the Housing Act and Allocations Policy. Provide a senior, legally robust review function independent of frontline Housing Officers. Conduct detailed enquiries and investigations to support review decisions, liaising with internal teams and external partners. Draft and issue clear, defensible statutory review decision letters within prescribed timescales. Ensure review decisions can withstand legal, political and media scrutiny. Work professionally with service users, solicitors, advocates and partner agencies throughout the review process. Instruct Legal Services on Housing Act appeals and represent the council in court when required. Manage and monitor the use of temporary accommodation during review and appeal processes to minimise cost and risk. Liaise with Legal Services to mitigate Judicial Review threats wherever possible. Provide quality assurance feedback to frontline teams to improve decision-making and reduce repeat reviews and appeals. Contribute to service improvement, policy development and procedural guidance. Maintain accurate case records, monitoring information and management data in line with information governance requirements. Deal with correspondence and enquiries from solicitors, councillors, MPs, the Ombudsman and other stakeholders. Attend case conferences relating to high-risk or vulnerable households. Deputise for the Review Manager when required. Key Requirements Must have worked as a Housing Review / Reviews Officer for a minimum of 12 months within the last 2 years. Proven experience undertaking Homelessness Part VII s202 reviews, with at least 12 months' experience evidenced within the last 2 years. Strong working knowledge of the Review Regulations, Homelessness Code of Guidance, relevant case law, and the Housing Act 1996. Proven experience drafting and issuing legally sound statutory review decision letters. Ability to interpret and apply legislation, guidance and case law to complex and sensitive cases. Experience working closely with Legal Services and managing Housing Act appeals and Judicial Review risks. Strong understanding of related legislation including the Equality Act, Care Act, Mental Health Act, Immigration Act, Children Act and Welfare Reform Act. Experience managing complex cases involving vulnerable households and multiple needs. Excellent written communication skills, with the ability to produce clear, defensible decision letters. Strong organisational skills and ability to manage competing deadlines. Confident dealing with complaints, correspondence and representations from solicitors, councillors, MPs and other senior stakeholders. Ability to work independently, exercise sound professional judgement and maintain confidentiality. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Review, Appeals and Homelessness decision-making professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jan 16, 2026
Contractor
We're recruiting an experienced and detail-focused Housing Review Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong statutory review and appeals experience to deliver robust, legally sound decisions and help protect the authority from legal challenge. You'll be responsible for carrying out independent reviews of housing and homelessness decisions, ensuring all decisions comply with legislation, guidance and local policy. The role plays a critical part in safeguarding service quality, managing risk, and supporting fair outcomes for customers with complex needs. The Role Carry out independent statutory reviews of housing and homelessness decisions in line with the Housing Act and Allocations Policy. Provide a senior, legally robust review function independent of frontline Housing Officers. Conduct detailed enquiries and investigations to support review decisions, liaising with internal teams and external partners. Draft and issue clear, defensible statutory review decision letters within prescribed timescales. Ensure review decisions can withstand legal, political and media scrutiny. Work professionally with service users, solicitors, advocates and partner agencies throughout the review process. Instruct Legal Services on Housing Act appeals and represent the council in court when required. Manage and monitor the use of temporary accommodation during review and appeal processes to minimise cost and risk. Liaise with Legal Services to mitigate Judicial Review threats wherever possible. Provide quality assurance feedback to frontline teams to improve decision-making and reduce repeat reviews and appeals. Contribute to service improvement, policy development and procedural guidance. Maintain accurate case records, monitoring information and management data in line with information governance requirements. Deal with correspondence and enquiries from solicitors, councillors, MPs, the Ombudsman and other stakeholders. Attend case conferences relating to high-risk or vulnerable households. Deputise for the Review Manager when required. Key Requirements Must have worked as a Housing Review / Reviews Officer for a minimum of 12 months within the last 2 years. Proven experience undertaking Homelessness Part VII s202 reviews, with at least 12 months' experience evidenced within the last 2 years. Strong working knowledge of the Review Regulations, Homelessness Code of Guidance, relevant case law, and the Housing Act 1996. Proven experience drafting and issuing legally sound statutory review decision letters. Ability to interpret and apply legislation, guidance and case law to complex and sensitive cases. Experience working closely with Legal Services and managing Housing Act appeals and Judicial Review risks. Strong understanding of related legislation including the Equality Act, Care Act, Mental Health Act, Immigration Act, Children Act and Welfare Reform Act. Experience managing complex cases involving vulnerable households and multiple needs. Excellent written communication skills, with the ability to produce clear, defensible decision letters. Strong organisational skills and ability to manage competing deadlines. Confident dealing with complaints, correspondence and representations from solicitors, councillors, MPs and other senior stakeholders. Ability to work independently, exercise sound professional judgement and maintain confidentiality. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Review, Appeals and Homelessness decision-making professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
ABOUT THE ROLE Ready to make a real impact on climate change in Europe? We're a mission-driven company that's been a leader in the renewable energy and climate solutions space for over two decades, committed to empowering organizations to create a decarbonized and prosperous future. We are a certified B Corporation and actively prioritize people and the planet. We're looking for a Project Development Lead to join our team and help us establish ourselves as a leading authority in agricultural emission reductions within Europe. This is a unique opportunity to leverage your expertise in European carbon and environmental commodity markets to originate, develop, and manage agricultural emission reduction projects. You'll be at the forefront of our business, working in partnership with project operations, business development, and commercial teams, to build a new offering that seeks to be a leader in scope 3 emission reductions for our customers. If you're a motivated and experienced professional with a passion for environmental sustainability, this role offers the chance to apply your skills in a dynamic and growing field. This is a permanent, full-time role reporting to the Senior Project Development Manager, offering a flexible, voluntary hybrid working arrangement. It is ideally suited for candidates based within commuting distance of our offices in Oslo, Norway or Amsterdam, the Netherlands. We also welcome applications from exceptional candidates located in other European countries, including the UK, Italy, Hungary, and Spain. Please note: 3Degrees does not provide sponsorship and/or relocation assistance for non-nationals for any of our roles. A pre existing right to work status or full work visa for the locations listed above is therefore a prerequisite to be considered for this position. WHAT YOU'LL DO As a Project Development Lead, you'll be instrumental in expanding our portfolio of agricultural emission reduction projects in Europe. Your primary responsibilities will include: Project Origination and Development: Lead the origination, development, and management of agricultural emission reduction project opportunities from initial concept to a final deal, with a specific focus on the European market. Strategic Planning: Develop a comprehensive origination, product, and sales strategy in collaboration with team leadership to identify and quickly determine which projects offer strategic alignment with our business, expertise, and customer needs in Europe. Agreement Structuring: Structure and negotiate bespoke investment, pre purchase, offtake, and revenue share agreements tailored to the specific needs of counterparties and our company, while managing financial risk and return. Sales Enablement: Coordinate with and empower sales teams with product and project resources to support account targeting and development. Due Diligence: Lead comprehensive due diligence on project risks, including program/protocol eligibility, credit delivery, operational risk, costs, and counterparty credit, and historic project performance. Customer Consulting: Conduct and present research and analysis for strategic consulting projects, supporting our customers in the development of new carbon projects. Team Collaboration: Provide support to our Project Operations team with data collection and monitoring, reporting, and verification support where needed once projects have been originated and launched. Industry Representation: Act as a representative for our company at conferences and webinars in Europe, delivering presentations and educating potential partners on how projects can benefit from carbon and clean fuel standard markets. Market Insights: Provide internal market insights on developments within Europe, including new opportunities, obstacles, and general trends to senior leadership and other internal teams. ABOUT YOU You are a motivated, mission driven environmental professional with a solid understanding of European carbon and agricultural environmental commodity markets, and a solid understanding of how new projects are developed and financed. You have a proven track record of developing and financing new projects and are adept at building relationships and negotiating complex agreements. You bring a deep knowledge of corporate climate strategy and agricultural supply chains, which you apply to interpret regulatory requirements and qualify projects for environmental credit generation. 5+ years of experience with environmental credit markets, project development, and/or project finance, with a strong focus on the European context. Direct experience with animal agriculture, and/or biomethane emission reduction projects. A track record of negotiating unique offtake, pre purchase, and/or financing agreements. Exceptional financial modeling, analysis, and structuring skills. Experience performing due diligence and presenting opportunities for investment to internal stakeholders. Ability to interpret and apply European regulatory or protocol requirements to qualify and quantify environmental credit generation. Strong understanding of technical and quantitative details. Established presence and strong relationships within the community of project originators, developers, policymakers, and industry leaders in the agricultural sector. Demonstrated ability to manage complex and long deal processes spanning external business counterparts and internal stakeholders. Excellent written and verbal communication skills, with the ability to clearly articulate complex information to various audiences. Experience selling into enterprise food and beverage corporations is a plus. HOW WE DEFINE SUCCESS Within 30 days: Gain a solid understanding of the 3Degrees project development process, available tools, and resources, and begin to independently work on new projects. Develop strong relationships with key internal stakeholders to ensure effective collaboration across teams. Establish a foundational understanding of the team's strategic priorities and how the role contributes to the company's overall goals. Begin to familiarize yourself with the team structure, systems, processes, and tools used for project management and organization. Within 90 days: Demonstrate the ability to independently manage origination discussions with external carbon and agricultural project opportunities. Articulate our business proposition and strengths to prospects, and identify strategic opportunities for growth. Originate three promising project opportunities for our agricultural carbon business, showcasing progress towards your annual goals. Begin to contribute meaningfully to cross functional projects, leveraging your understanding of the business and processes. Within 6 months: Submit three term sheets to promising projects, and enter into partnership discussions with at least one company to develop a strategic multi project partnership on a clear path to achieving your annual value creation goal. Develop a perspective on the EU market and codify it in a strategic organizational plan in coordination with agSCR leadership. Consistently manage all aspects of the "What You'll Do" section, contributing independently to key deliverables and demonstrating a firm grasp of the skills acquired. Within 1 year: Become a key contributor to the origination, structuring, and due diligence of projects that will reduce over 500,000 mtCO e, serving as the main point of contact for a significant portion of these projects. Achieve your personal origination value creation goal for the year. Serve as a subject matter expert for EU agricultural projects, effectively and comfortably managing introductory meetings and discerning which opportunities to pursue. Play a key role in helping the team meet department and company goals by executing on all items in the "What You'll Do" section and helping to shape the team's strategic direction. COMPENSATION & BENEFITS Compensation: We offer a competitive salary package in line with the candidates' experience, qualifications and industry standards, ensuring that your hard work and contributions are duly recognized and rewarded. Benefits: Our global company offers a range of benefits that may vary depending on your country of residence. We offer all benefits required or customary in your country, as well as additional benefits including: flexible paid time off, a yearly wellness stipend and learning and development stipend. This role may be eligible for reimbursements such as broadband and mobile phone expenses. We have a company profit sharing scheme, along with other localized benefits tailored to your specific country. Supplemental Pay: This position may be eligible to participate in discretionary bonus programs based on personal, department and company goals. This compensation and benefits information is based on 3Degrees' good faith estimate as of the date of publication and may be modified in the future. OUR COMMITMENT TO DIVERSITY, INCLUSION, AND EQUITY 3Degrees is an equal opportunity employer. We are committed to creating an inclusive environment where different perspectives contribute to better solutions. 3Degrees welcomes people regardless of race, color, religion, national origin, gender, gender identity or gender expression, age, sex, pregnancy, marital status, ancestry, disability, military or veteran status, sexual orientation, genetic information, or any other category protected by law.
Jan 16, 2026
Full time
ABOUT THE ROLE Ready to make a real impact on climate change in Europe? We're a mission-driven company that's been a leader in the renewable energy and climate solutions space for over two decades, committed to empowering organizations to create a decarbonized and prosperous future. We are a certified B Corporation and actively prioritize people and the planet. We're looking for a Project Development Lead to join our team and help us establish ourselves as a leading authority in agricultural emission reductions within Europe. This is a unique opportunity to leverage your expertise in European carbon and environmental commodity markets to originate, develop, and manage agricultural emission reduction projects. You'll be at the forefront of our business, working in partnership with project operations, business development, and commercial teams, to build a new offering that seeks to be a leader in scope 3 emission reductions for our customers. If you're a motivated and experienced professional with a passion for environmental sustainability, this role offers the chance to apply your skills in a dynamic and growing field. This is a permanent, full-time role reporting to the Senior Project Development Manager, offering a flexible, voluntary hybrid working arrangement. It is ideally suited for candidates based within commuting distance of our offices in Oslo, Norway or Amsterdam, the Netherlands. We also welcome applications from exceptional candidates located in other European countries, including the UK, Italy, Hungary, and Spain. Please note: 3Degrees does not provide sponsorship and/or relocation assistance for non-nationals for any of our roles. A pre existing right to work status or full work visa for the locations listed above is therefore a prerequisite to be considered for this position. WHAT YOU'LL DO As a Project Development Lead, you'll be instrumental in expanding our portfolio of agricultural emission reduction projects in Europe. Your primary responsibilities will include: Project Origination and Development: Lead the origination, development, and management of agricultural emission reduction project opportunities from initial concept to a final deal, with a specific focus on the European market. Strategic Planning: Develop a comprehensive origination, product, and sales strategy in collaboration with team leadership to identify and quickly determine which projects offer strategic alignment with our business, expertise, and customer needs in Europe. Agreement Structuring: Structure and negotiate bespoke investment, pre purchase, offtake, and revenue share agreements tailored to the specific needs of counterparties and our company, while managing financial risk and return. Sales Enablement: Coordinate with and empower sales teams with product and project resources to support account targeting and development. Due Diligence: Lead comprehensive due diligence on project risks, including program/protocol eligibility, credit delivery, operational risk, costs, and counterparty credit, and historic project performance. Customer Consulting: Conduct and present research and analysis for strategic consulting projects, supporting our customers in the development of new carbon projects. Team Collaboration: Provide support to our Project Operations team with data collection and monitoring, reporting, and verification support where needed once projects have been originated and launched. Industry Representation: Act as a representative for our company at conferences and webinars in Europe, delivering presentations and educating potential partners on how projects can benefit from carbon and clean fuel standard markets. Market Insights: Provide internal market insights on developments within Europe, including new opportunities, obstacles, and general trends to senior leadership and other internal teams. ABOUT YOU You are a motivated, mission driven environmental professional with a solid understanding of European carbon and agricultural environmental commodity markets, and a solid understanding of how new projects are developed and financed. You have a proven track record of developing and financing new projects and are adept at building relationships and negotiating complex agreements. You bring a deep knowledge of corporate climate strategy and agricultural supply chains, which you apply to interpret regulatory requirements and qualify projects for environmental credit generation. 5+ years of experience with environmental credit markets, project development, and/or project finance, with a strong focus on the European context. Direct experience with animal agriculture, and/or biomethane emission reduction projects. A track record of negotiating unique offtake, pre purchase, and/or financing agreements. Exceptional financial modeling, analysis, and structuring skills. Experience performing due diligence and presenting opportunities for investment to internal stakeholders. Ability to interpret and apply European regulatory or protocol requirements to qualify and quantify environmental credit generation. Strong understanding of technical and quantitative details. Established presence and strong relationships within the community of project originators, developers, policymakers, and industry leaders in the agricultural sector. Demonstrated ability to manage complex and long deal processes spanning external business counterparts and internal stakeholders. Excellent written and verbal communication skills, with the ability to clearly articulate complex information to various audiences. Experience selling into enterprise food and beverage corporations is a plus. HOW WE DEFINE SUCCESS Within 30 days: Gain a solid understanding of the 3Degrees project development process, available tools, and resources, and begin to independently work on new projects. Develop strong relationships with key internal stakeholders to ensure effective collaboration across teams. Establish a foundational understanding of the team's strategic priorities and how the role contributes to the company's overall goals. Begin to familiarize yourself with the team structure, systems, processes, and tools used for project management and organization. Within 90 days: Demonstrate the ability to independently manage origination discussions with external carbon and agricultural project opportunities. Articulate our business proposition and strengths to prospects, and identify strategic opportunities for growth. Originate three promising project opportunities for our agricultural carbon business, showcasing progress towards your annual goals. Begin to contribute meaningfully to cross functional projects, leveraging your understanding of the business and processes. Within 6 months: Submit three term sheets to promising projects, and enter into partnership discussions with at least one company to develop a strategic multi project partnership on a clear path to achieving your annual value creation goal. Develop a perspective on the EU market and codify it in a strategic organizational plan in coordination with agSCR leadership. Consistently manage all aspects of the "What You'll Do" section, contributing independently to key deliverables and demonstrating a firm grasp of the skills acquired. Within 1 year: Become a key contributor to the origination, structuring, and due diligence of projects that will reduce over 500,000 mtCO e, serving as the main point of contact for a significant portion of these projects. Achieve your personal origination value creation goal for the year. Serve as a subject matter expert for EU agricultural projects, effectively and comfortably managing introductory meetings and discerning which opportunities to pursue. Play a key role in helping the team meet department and company goals by executing on all items in the "What You'll Do" section and helping to shape the team's strategic direction. COMPENSATION & BENEFITS Compensation: We offer a competitive salary package in line with the candidates' experience, qualifications and industry standards, ensuring that your hard work and contributions are duly recognized and rewarded. Benefits: Our global company offers a range of benefits that may vary depending on your country of residence. We offer all benefits required or customary in your country, as well as additional benefits including: flexible paid time off, a yearly wellness stipend and learning and development stipend. This role may be eligible for reimbursements such as broadband and mobile phone expenses. We have a company profit sharing scheme, along with other localized benefits tailored to your specific country. Supplemental Pay: This position may be eligible to participate in discretionary bonus programs based on personal, department and company goals. This compensation and benefits information is based on 3Degrees' good faith estimate as of the date of publication and may be modified in the future. OUR COMMITMENT TO DIVERSITY, INCLUSION, AND EQUITY 3Degrees is an equal opportunity employer. We are committed to creating an inclusive environment where different perspectives contribute to better solutions. 3Degrees welcomes people regardless of race, color, religion, national origin, gender, gender identity or gender expression, age, sex, pregnancy, marital status, ancestry, disability, military or veteran status, sexual orientation, genetic information, or any other category protected by law.
Vehicle Technicians, Our client, a well-respected franchised dealer group, are recruiting for a Vehicle Technician to join their fantastic workshop. You will play a vital role within the dealership, carrying out vehicle health checks using the latest technology, conducting vehicle services and carrying out any additional repairs etc. LOOK AT THE INDUSTRY LEADING BENEFITS! You will report to the accomplished Aftersales Manager, who will give on-going support to ensure you have the tools needed to succeed in your role. They can also offer you excellent career progression and training opportunities, including manufacturer accredited schemes and Hybrid & Electric training, to accelerate your career further! Why apply for this Vehicle Technician role: • Excellent salaries with structured pay scales and progression as you grow within the business • Generous annual leave that increases with your length of service • Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave • Access to Techscheme' for discounted technology purchases with flexible payments • Eyecare vouchers to help cover vision care needs • Smart Health - 24/7 access to GP services to support your mental and physical wellbeing • Dental insurance for everyday dental care and unexpected treatments • Critical illness cover for peace of mind during life's most challenging moments • Flexible life assurance options and partner life assurance for added protection • Discounted gym memberships to support an active lifestyle • Travel insurance to help you explore with confidence • Access to home and technology vouchers Vehicle Technician requirements: • Minimum NVQ Level 3 in Light Vehicle Maintenance and Repair or equivalent • Motor industry experience (brand or non-brand) • Full and valid UK driving licence. • You'll be self-motivated whilst being able to support your team, ambitious and eager to learn. Able to work to and maintain the highest of standards to all vehicles. Vehicle Technicians / Mechanics play a vital role within the Service team by delivering first class customer service every time. Our client wants you to be part of their success. If you are a qualified Vehicle Technician or an experienced Mechanic, whether you work in a dealer group or independent garage, we want to hear from you! To find out more about this Motor Vehicle Technician role or to apply for this vacancy you can email (url removed) quoting Motor Vehicle Technician or call the office on (phone number removed). Alternatively why not message or WhatsApp Daniel Walton directly today on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Car Sales Executive, Car Sales person, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STM, Automotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit Technician. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Jan 16, 2026
Full time
Vehicle Technicians, Our client, a well-respected franchised dealer group, are recruiting for a Vehicle Technician to join their fantastic workshop. You will play a vital role within the dealership, carrying out vehicle health checks using the latest technology, conducting vehicle services and carrying out any additional repairs etc. LOOK AT THE INDUSTRY LEADING BENEFITS! You will report to the accomplished Aftersales Manager, who will give on-going support to ensure you have the tools needed to succeed in your role. They can also offer you excellent career progression and training opportunities, including manufacturer accredited schemes and Hybrid & Electric training, to accelerate your career further! Why apply for this Vehicle Technician role: • Excellent salaries with structured pay scales and progression as you grow within the business • Generous annual leave that increases with your length of service • Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave • Access to Techscheme' for discounted technology purchases with flexible payments • Eyecare vouchers to help cover vision care needs • Smart Health - 24/7 access to GP services to support your mental and physical wellbeing • Dental insurance for everyday dental care and unexpected treatments • Critical illness cover for peace of mind during life's most challenging moments • Flexible life assurance options and partner life assurance for added protection • Discounted gym memberships to support an active lifestyle • Travel insurance to help you explore with confidence • Access to home and technology vouchers Vehicle Technician requirements: • Minimum NVQ Level 3 in Light Vehicle Maintenance and Repair or equivalent • Motor industry experience (brand or non-brand) • Full and valid UK driving licence. • You'll be self-motivated whilst being able to support your team, ambitious and eager to learn. Able to work to and maintain the highest of standards to all vehicles. Vehicle Technicians / Mechanics play a vital role within the Service team by delivering first class customer service every time. Our client wants you to be part of their success. If you are a qualified Vehicle Technician or an experienced Mechanic, whether you work in a dealer group or independent garage, we want to hear from you! To find out more about this Motor Vehicle Technician role or to apply for this vacancy you can email (url removed) quoting Motor Vehicle Technician or call the office on (phone number removed). Alternatively why not message or WhatsApp Daniel Walton directly today on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Car Sales Executive, Car Sales person, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STM, Automotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit Technician. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Get to Know Us It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark At BlackLine, we believe that our success is deeply intertwined with the success of our customers. We are looking for a passionate and experienced Senior Customer Success Manager to join our team as a strategic partner to our key customers. In this role, you will be the trusted advisor who empowers our customers to achieve their most ambitious business goals using our solutions. You will be a vital part of a collaborative team dedicated to creating exceptional customer experiences and driving long-term value. You'll Get To You will build and nurture strong, lasting relationships with a dedicated group of our most strategic customers, becoming their go to expert and advocate; You'll guide customers to realize the full potential of their investment by aligning our solutions with their key business objectives and demonstrating measurable results; Your mission is to ensure our customers are not just satisfied but delighted, creating a seamless and positive journey that turns them into advocates for our brand; You will help customers become power users of our products by sharing best practices and providing expert guidance tailored to their unique needs; By truly understanding our customers' businesses, you will identify opportunities for them to gain even more value from our offerings, partnering with our sales team to help them expand; You will be a key player in our team, sharing your expertise and mentoring other Customer Success Managers to elevate our entire organisation; You'll use data and customer feedback to not only guide your customers but also to help shape the future of our products and services; Your proactive approach will help us build multi year relationships with our customers, ensuring their continued success and minimising churn. What You'll Bring A proven background in a customer-facing role such as Customer Success, Account Management, or Consulting, where you've been responsible for building strong relationships; A genuine passion for understanding customer needs and a drive to help them succeed; Excellent communication and interpersonal skills, with the ability to connect with people at all levels of an organisation; The ability to quickly learn and explain software solutions to both technical and non technical audiences; A collaborative spirit and the ability to work effectively with cross functional teams to achieve shared goals; Strong problem solving skills and a proactive mindset, always looking for ways to improve the customer experience; Experience using CRM software (like Salesforce or Gainsight) and other business tools to manage customer relationships and track progress; A data driven approach, with the ability to analyse information to uncover trends and opportunities. Previous experience working in fintech is a strong advantage. Thrive at BlackLine Because You Are Joining A technology based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal perdida opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and inRanks' interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Jan 16, 2026
Full time
Get to Know Us It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark At BlackLine, we believe that our success is deeply intertwined with the success of our customers. We are looking for a passionate and experienced Senior Customer Success Manager to join our team as a strategic partner to our key customers. In this role, you will be the trusted advisor who empowers our customers to achieve their most ambitious business goals using our solutions. You will be a vital part of a collaborative team dedicated to creating exceptional customer experiences and driving long-term value. You'll Get To You will build and nurture strong, lasting relationships with a dedicated group of our most strategic customers, becoming their go to expert and advocate; You'll guide customers to realize the full potential of their investment by aligning our solutions with their key business objectives and demonstrating measurable results; Your mission is to ensure our customers are not just satisfied but delighted, creating a seamless and positive journey that turns them into advocates for our brand; You will help customers become power users of our products by sharing best practices and providing expert guidance tailored to their unique needs; By truly understanding our customers' businesses, you will identify opportunities for them to gain even more value from our offerings, partnering with our sales team to help them expand; You will be a key player in our team, sharing your expertise and mentoring other Customer Success Managers to elevate our entire organisation; You'll use data and customer feedback to not only guide your customers but also to help shape the future of our products and services; Your proactive approach will help us build multi year relationships with our customers, ensuring their continued success and minimising churn. What You'll Bring A proven background in a customer-facing role such as Customer Success, Account Management, or Consulting, where you've been responsible for building strong relationships; A genuine passion for understanding customer needs and a drive to help them succeed; Excellent communication and interpersonal skills, with the ability to connect with people at all levels of an organisation; The ability to quickly learn and explain software solutions to both technical and non technical audiences; A collaborative spirit and the ability to work effectively with cross functional teams to achieve shared goals; Strong problem solving skills and a proactive mindset, always looking for ways to improve the customer experience; Experience using CRM software (like Salesforce or Gainsight) and other business tools to manage customer relationships and track progress; A data driven approach, with the ability to analyse information to uncover trends and opportunities. Previous experience working in fintech is a strong advantage. Thrive at BlackLine Because You Are Joining A technology based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal perdida opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and inRanks' interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
High earnings potential and broad addressable market opportunity will attract an experienced SaaS Account Manager to this Fintech SaaS provider to uncover new business sales opportunities for financial services software with mid-market and enterprise organisations. This is a well-established financial technology services provider with an ever-evolving SaaS platform. Of course, this platform has AI embedded. This is a land and expand Account Management role with new logo acquisition required. There is opportunity to hunt for new business within a portfolio of existing accounts. The role is highly autonomous, identifying and engaging with senior operations, project managers, IT and finance directors within B2B and B2C organisations in the UK and overseas. The Organisation: A Fintech SaaS provider using AI technology to plug gaps in customer journeys to increase revenues and drive efficiency for many organisations Huge growth opportunity for this technology within numerous mid-market and enterprise verticals Very strong use case and demonstrable ROI for this SaaS solution, along with numerous case studies and reference sites Excellent support from marketing, internal lead generation and partner network to add opportunities to the top of the sales funnel A flexible, supportive, culture that rewards success Privately owned, highly entrepreneurial, always innovating their SaaS platform, strong history of growth Career pathways for future progression Hybrid Office/Home working culture The Person: Minimum of 5 years experience in SaaS sales, covering both new logo acquisition and selling new solutions into existing accounts. A hunter as well as a farmer Experience of planning and executing targeted Account Based Selling methodologies as well as new logo penetration Proactive, resourceful, determined and capable of building trusting relationships at all levels with numerous different prospect personas Must have a demonstrable record of success in both New Business sales and Account Management revenue growth. Winning deals worth 15k ARR - 50k ARR Experience of Selling Fintech SaaS solutions would be highly desirable Experience of hybrid working or working from home is preferable. Working from the office in South Yorkshire is possible This is a privately owned, growing business with significant financial backing. Your achievements will be recognised and well rewarded. The package includes a Basic salary of approximately 45,000 to 55,000. The OTE will be 90,000 to 110,000. There will be no cap on earnings. There is huge potential for career development within this entrepreneurial organisation. The package could be flexible for exceptional candidates. Applications are invited from individuals that match the above description and are both based in the UK and eligible to work in the UK. Autus HR has been contracted to search for, assess and select Sales Professionals who will be successful in this role. Due to the specific requirements of this role, only a small percentage of all applications will be invited to progress through the process, however we will respond to every application we receive. Not being successful for this role does not exclude you from applying for other opportunities. For further information please contact Paul Roberts .
Jan 16, 2026
Full time
High earnings potential and broad addressable market opportunity will attract an experienced SaaS Account Manager to this Fintech SaaS provider to uncover new business sales opportunities for financial services software with mid-market and enterprise organisations. This is a well-established financial technology services provider with an ever-evolving SaaS platform. Of course, this platform has AI embedded. This is a land and expand Account Management role with new logo acquisition required. There is opportunity to hunt for new business within a portfolio of existing accounts. The role is highly autonomous, identifying and engaging with senior operations, project managers, IT and finance directors within B2B and B2C organisations in the UK and overseas. The Organisation: A Fintech SaaS provider using AI technology to plug gaps in customer journeys to increase revenues and drive efficiency for many organisations Huge growth opportunity for this technology within numerous mid-market and enterprise verticals Very strong use case and demonstrable ROI for this SaaS solution, along with numerous case studies and reference sites Excellent support from marketing, internal lead generation and partner network to add opportunities to the top of the sales funnel A flexible, supportive, culture that rewards success Privately owned, highly entrepreneurial, always innovating their SaaS platform, strong history of growth Career pathways for future progression Hybrid Office/Home working culture The Person: Minimum of 5 years experience in SaaS sales, covering both new logo acquisition and selling new solutions into existing accounts. A hunter as well as a farmer Experience of planning and executing targeted Account Based Selling methodologies as well as new logo penetration Proactive, resourceful, determined and capable of building trusting relationships at all levels with numerous different prospect personas Must have a demonstrable record of success in both New Business sales and Account Management revenue growth. Winning deals worth 15k ARR - 50k ARR Experience of Selling Fintech SaaS solutions would be highly desirable Experience of hybrid working or working from home is preferable. Working from the office in South Yorkshire is possible This is a privately owned, growing business with significant financial backing. Your achievements will be recognised and well rewarded. The package includes a Basic salary of approximately 45,000 to 55,000. The OTE will be 90,000 to 110,000. There will be no cap on earnings. There is huge potential for career development within this entrepreneurial organisation. The package could be flexible for exceptional candidates. Applications are invited from individuals that match the above description and are both based in the UK and eligible to work in the UK. Autus HR has been contracted to search for, assess and select Sales Professionals who will be successful in this role. Due to the specific requirements of this role, only a small percentage of all applications will be invited to progress through the process, however we will respond to every application we receive. Not being successful for this role does not exclude you from applying for other opportunities. For further information please contact Paul Roberts .
Join us as a Senior Operational Readiness Associate (Point of Sale Lending) You'll act as the operational authority for the POS product mission, with your core responsibility being to ensure that all changes are operationally sound and contribute to Boxed Operations targets It's a great opportunity to represent Operations across the entire product lifecycle, from initial idea generation to successful launch This role is available for a period of 12 months What you'll do We'll look to you to proactively collaborate with POS Product Owners to identify and influence the product roadmap, ensuring early consideration and understanding of operational requirements for new work items. You'll also: Act as the primary operational partner to the POS Product Manager, offering crucial insights into operational feasibility and readiness for new products and features Shape product propositions to ensure an optimal design for Operations and assess the operational impacts of proposed solutions, including identifying risks, dependencies, and necessary operational capabilities Translate product concepts into structured requirements, acceptance criteria, and comprehensive operational impact assessments Define clear, testable, and comprehensive operational requirements for Project Managers, supporting efficient project delivery that meets customer needs, regulatory obligations, and operational efficiency goals Work collaboratively with Product and Operations teams to ensure solutions meet established design, scalability, and service-level expectations. Participate in Operations Delivery Squads (led by Project Managers) as the subject matter expert to ensure the smooth delivery and implementation of changes The skills you'll need To join us in this role, you'll need to possess a deep, end-to-end understanding of POS operational processes and controls, with proven ability to identify operational risks and develop effective mitigation strategies You'll also: Have experience of managing and controlling costs to a budget successfully Be skilled at interpreting product propositions and accurately translating them into concrete operational requirements and impact assessments Strong communication and negotiation skills, capable of influencing key decisions and managing priority conflicts. Have a background in process design, change management, or continuous improvement
Jan 16, 2026
Full time
Join us as a Senior Operational Readiness Associate (Point of Sale Lending) You'll act as the operational authority for the POS product mission, with your core responsibility being to ensure that all changes are operationally sound and contribute to Boxed Operations targets It's a great opportunity to represent Operations across the entire product lifecycle, from initial idea generation to successful launch This role is available for a period of 12 months What you'll do We'll look to you to proactively collaborate with POS Product Owners to identify and influence the product roadmap, ensuring early consideration and understanding of operational requirements for new work items. You'll also: Act as the primary operational partner to the POS Product Manager, offering crucial insights into operational feasibility and readiness for new products and features Shape product propositions to ensure an optimal design for Operations and assess the operational impacts of proposed solutions, including identifying risks, dependencies, and necessary operational capabilities Translate product concepts into structured requirements, acceptance criteria, and comprehensive operational impact assessments Define clear, testable, and comprehensive operational requirements for Project Managers, supporting efficient project delivery that meets customer needs, regulatory obligations, and operational efficiency goals Work collaboratively with Product and Operations teams to ensure solutions meet established design, scalability, and service-level expectations. Participate in Operations Delivery Squads (led by Project Managers) as the subject matter expert to ensure the smooth delivery and implementation of changes The skills you'll need To join us in this role, you'll need to possess a deep, end-to-end understanding of POS operational processes and controls, with proven ability to identify operational risks and develop effective mitigation strategies You'll also: Have experience of managing and controlling costs to a budget successfully Be skilled at interpreting product propositions and accurately translating them into concrete operational requirements and impact assessments Strong communication and negotiation skills, capable of influencing key decisions and managing priority conflicts. Have a background in process design, change management, or continuous improvement
Vacancy Number 5446 Vacancy Title HEAD OF PROJECT DELIVERY Location KENT - LOCATION FLEXIBLE FOR THE RIGHT CANDIDATE PLEASE NOTE: IDEALLY SOUTHERN HOME COUNTIES, WITHIN A SENSIBLE COMMUTING DISTANCE OF CENTRAL SOUTH KENT AND WITH STRONG GEOGRAPHICAL WORKING KNOWLEDGE OF THE UK Job Description Are you ready to take your operational leadership career to the next level by overseeing national project delivery for one of the world's most innovative leaders in high-security entrance solutions? This is a senior, business-critical leadership position within one of the UK's most respected names in high-security entrance and access control solutions. Working as the operational counterpart to the National Sales Manager, you will sit on the Senior Leadership Team and hold responsibility for the strategic oversight, governance and excellence of all project delivery, installation and commercial operational functions. You will play a pivotal role in ensuring successful national project execution, protecting margin performance, mitigating risk, safeguarding Health & Safety, and delivering exceptional customer outcomes across some of the UK's highest-profile, most sensitive and mission-critical environments. This role demands someone who can set the frameworks, standards and governance for operational excellence while empowering and developing multi-disciplinary teams to execute day-to-day activities with consistency, accuracy and pace. Why This Role Stands Out: A senior leadership role shaping national operational performance Drive governance, margin protection, H&S, risk, and operational excellence Lead project delivery across high-security sites, government assets and critical infrastructure Influence and collaborate across sales, commercial, operations and technical teams nationally Represent a brand known globally for premium engineering, innovation and delivery reliability Key Responsibilities: Commercial Governance & Operational Control Own the commercial governance framework for all projects, setting standards and ensuring compliance across the division. Ensure contractual reviews, negotiations, applications for payment, variation orders and final accounts are handled effectively. Safeguard margin performance by monitoring project and commercial activity and providing strategic direction. Oversee credit checks and cashflow adherence, ensuring risk is proactively mitigated. Maintain oversight of commercial reporting and system integrity (SIMPRO workflows), ensuring accurate, real-time data. Lead high-level commercial negotiations, escalating complex issues where required. Project Delivery Leadership Lead, develop and mentor national operational and project delivery teams to achieve revenue, margin and performance objectives. Set expectations around progress, risk identification, reporting discipline and issue resolution. Drive backlog conversion and ensure accurate forecasting through structured engagement with team leads. Champion continual process, system and workflow improvements to elevate productivity and profitability. Chair regular operations meetings with strategic focus, clarity of direction and measurable outcomes. Strengthen cross-functional collaboration to ensure seamless handover from sales to delivery. Installation Technical Resource Oversight Own the training and development framework across project delivery and installation teams. Identify skills gaps and implement targeted upskilling programmes. Embed a culture of professional development, continuous improvement and technical excellence. Sub-Contractor Network Management Oversee the vetting, selection, onboarding and performance management of sub-contractors. Set criteria and governance for approval, monitoring and ongoing performance evaluation. Maintain strong relationships with key subcontract partners to ensure delivery consistency and compliance. Ensure all subcontract activity aligns with commercial, operational and H&S expectations. Site Operations, Health & Safety & Risk Management Provide strategic oversight for all site-based activity, ensuring compliance with legislation and internal standards. Own the frameworks for risk identification, assessment and mitigation across all project environments. Ensure robust H&S practices are implemented and continuously monitored. Oversee incident reporting, investigation and closure, including near-miss learning integration. Liaise with internal H&S specialists and external regulatory bodies to ensure full compliance. Champion a proactive safety culture across all teams and environments. People Leadership & SLT Contribution Develop team and individual development plans aligned to SLT objectives and business strategy. Set, monitor and review performance targets with a structured accountability framework. Lead recruitment, onboarding and capability building to ensure the right talent is in place. Foster a culture of clarity, communication, trust and continuous improvement. Act as the operational bridge between project delivery and senior leadership. Financial, Commercial & Risk Management Ensure all project activity, documentation and data is captured accurately within company systems. Uphold rigorous commercial and operational compliance standards to protect business interests. Lead initiatives to eliminate legal and financial risk across operations. Drive continual improvement initiatives across the project delivery division. What we're looking for: Senior operational/project delivery leadership experience within technical, engineered, construction, security or similar project-driven environments Strong commercial governance skillset and margin-protection mindset Experience overseeing large, complex, multi-stakeholder projects nationally Demonstrable success building, developing and leading multi-disciplinary teams Strong working knowledge of UK construction, installation and H&S frameworks Confident, influential communicator capable of operating at strategic and SLT level Highly organised, structured, resilient and solutions-focused Security Clearance Requirement Must be eligible for SC clearance - non negotiable DV clearance preferable (Typically requires British Citizenship and 5+ years UK residency) This isn't just another operational leadership role. It is an opportunity to shape and elevate national project delivery for a market-leading brand whose solutions protect critical spaces, support national infrastructure and safeguard some of the UK's most sensitive environments. You will play a major part in driving operational performance, governance, risk management and delivery excellence across the business. SALARY & BENEFITS Salary: Up to £85,000 (DOE) + Bonus Scheme Car: EV company car (Audi Q4 e-tron, BMW iX3, or similar) or car allowance Benefits: Pension, healthcare, life cover (DIS), 25 days holiday, mobile, laptop, retail discounts Career: A genuine opportunity to grow, develop, and make your mark in a global leader
Jan 16, 2026
Full time
Vacancy Number 5446 Vacancy Title HEAD OF PROJECT DELIVERY Location KENT - LOCATION FLEXIBLE FOR THE RIGHT CANDIDATE PLEASE NOTE: IDEALLY SOUTHERN HOME COUNTIES, WITHIN A SENSIBLE COMMUTING DISTANCE OF CENTRAL SOUTH KENT AND WITH STRONG GEOGRAPHICAL WORKING KNOWLEDGE OF THE UK Job Description Are you ready to take your operational leadership career to the next level by overseeing national project delivery for one of the world's most innovative leaders in high-security entrance solutions? This is a senior, business-critical leadership position within one of the UK's most respected names in high-security entrance and access control solutions. Working as the operational counterpart to the National Sales Manager, you will sit on the Senior Leadership Team and hold responsibility for the strategic oversight, governance and excellence of all project delivery, installation and commercial operational functions. You will play a pivotal role in ensuring successful national project execution, protecting margin performance, mitigating risk, safeguarding Health & Safety, and delivering exceptional customer outcomes across some of the UK's highest-profile, most sensitive and mission-critical environments. This role demands someone who can set the frameworks, standards and governance for operational excellence while empowering and developing multi-disciplinary teams to execute day-to-day activities with consistency, accuracy and pace. Why This Role Stands Out: A senior leadership role shaping national operational performance Drive governance, margin protection, H&S, risk, and operational excellence Lead project delivery across high-security sites, government assets and critical infrastructure Influence and collaborate across sales, commercial, operations and technical teams nationally Represent a brand known globally for premium engineering, innovation and delivery reliability Key Responsibilities: Commercial Governance & Operational Control Own the commercial governance framework for all projects, setting standards and ensuring compliance across the division. Ensure contractual reviews, negotiations, applications for payment, variation orders and final accounts are handled effectively. Safeguard margin performance by monitoring project and commercial activity and providing strategic direction. Oversee credit checks and cashflow adherence, ensuring risk is proactively mitigated. Maintain oversight of commercial reporting and system integrity (SIMPRO workflows), ensuring accurate, real-time data. Lead high-level commercial negotiations, escalating complex issues where required. Project Delivery Leadership Lead, develop and mentor national operational and project delivery teams to achieve revenue, margin and performance objectives. Set expectations around progress, risk identification, reporting discipline and issue resolution. Drive backlog conversion and ensure accurate forecasting through structured engagement with team leads. Champion continual process, system and workflow improvements to elevate productivity and profitability. Chair regular operations meetings with strategic focus, clarity of direction and measurable outcomes. Strengthen cross-functional collaboration to ensure seamless handover from sales to delivery. Installation Technical Resource Oversight Own the training and development framework across project delivery and installation teams. Identify skills gaps and implement targeted upskilling programmes. Embed a culture of professional development, continuous improvement and technical excellence. Sub-Contractor Network Management Oversee the vetting, selection, onboarding and performance management of sub-contractors. Set criteria and governance for approval, monitoring and ongoing performance evaluation. Maintain strong relationships with key subcontract partners to ensure delivery consistency and compliance. Ensure all subcontract activity aligns with commercial, operational and H&S expectations. Site Operations, Health & Safety & Risk Management Provide strategic oversight for all site-based activity, ensuring compliance with legislation and internal standards. Own the frameworks for risk identification, assessment and mitigation across all project environments. Ensure robust H&S practices are implemented and continuously monitored. Oversee incident reporting, investigation and closure, including near-miss learning integration. Liaise with internal H&S specialists and external regulatory bodies to ensure full compliance. Champion a proactive safety culture across all teams and environments. People Leadership & SLT Contribution Develop team and individual development plans aligned to SLT objectives and business strategy. Set, monitor and review performance targets with a structured accountability framework. Lead recruitment, onboarding and capability building to ensure the right talent is in place. Foster a culture of clarity, communication, trust and continuous improvement. Act as the operational bridge between project delivery and senior leadership. Financial, Commercial & Risk Management Ensure all project activity, documentation and data is captured accurately within company systems. Uphold rigorous commercial and operational compliance standards to protect business interests. Lead initiatives to eliminate legal and financial risk across operations. Drive continual improvement initiatives across the project delivery division. What we're looking for: Senior operational/project delivery leadership experience within technical, engineered, construction, security or similar project-driven environments Strong commercial governance skillset and margin-protection mindset Experience overseeing large, complex, multi-stakeholder projects nationally Demonstrable success building, developing and leading multi-disciplinary teams Strong working knowledge of UK construction, installation and H&S frameworks Confident, influential communicator capable of operating at strategic and SLT level Highly organised, structured, resilient and solutions-focused Security Clearance Requirement Must be eligible for SC clearance - non negotiable DV clearance preferable (Typically requires British Citizenship and 5+ years UK residency) This isn't just another operational leadership role. It is an opportunity to shape and elevate national project delivery for a market-leading brand whose solutions protect critical spaces, support national infrastructure and safeguard some of the UK's most sensitive environments. You will play a major part in driving operational performance, governance, risk management and delivery excellence across the business. SALARY & BENEFITS Salary: Up to £85,000 (DOE) + Bonus Scheme Car: EV company car (Audi Q4 e-tron, BMW iX3, or similar) or car allowance Benefits: Pension, healthcare, life cover (DIS), 25 days holiday, mobile, laptop, retail discounts Career: A genuine opportunity to grow, develop, and make your mark in a global leader
Job ID: Amazon UK Services Ltd. - A10 Elevated Shopping enhances the shopping experience through photography, video, graphic design, and usability design. With a global network of teams in North America, Europe, Asia, and the Middle East, Elevated Shopping focuses on fashion and product photography, photo retouching, graphic design, video and CGI production, automated image acquisition, and image support services. We continuously innovate and set new industry standards for showcasing millions of products across multiple global marketplaces. Key job responsibilities Spearhead concept development and creative direction for high-impact brand partnerships and strategic initiatives. Bridge communications between studio teams and senior leadership while partnering with global Program Managers and business leads to achieve key organizational objectives. Ability to lead and take ownership of a variety of projects to meet deadlines. Apply diverse creative skills to address both strategic and tactical challenges. Develop and execute innovative concepts across multiple platforms, including large-scale events, content creator sets, and production environments. Adapt quickly to project requirements, ensuring high-quality delivery from initial ideation to final implementation. Balance big-picture thinking with attention to detail in all creative endeavors. Lead creative concept development through visual research, mockups, and storytelling. Lead on-set art direction of photo and video shoots by collaborating with photographers, stylists, creative directors and other members of the creative team. Collaborate in a team environment and be respectful of the company culture. Respond quickly and adapt to creative feedback and requests. Flexible to accommodate international time zone on occasion to meet business needs. Lead and participate in continuous improvement efforts. Drive teams to meet productivity expectations. Basic Qualifications >Experience in design Have an available online portfolio Experience working with agile development teams (agile/scrum/kanban) Preferred Qualifications Experience with e-commerce, search, social, and other major application types and their UX patterns Experience creating services and applications with multiple user touch points on different platforms and devices Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Jan 16, 2026
Full time
Job ID: Amazon UK Services Ltd. - A10 Elevated Shopping enhances the shopping experience through photography, video, graphic design, and usability design. With a global network of teams in North America, Europe, Asia, and the Middle East, Elevated Shopping focuses on fashion and product photography, photo retouching, graphic design, video and CGI production, automated image acquisition, and image support services. We continuously innovate and set new industry standards for showcasing millions of products across multiple global marketplaces. Key job responsibilities Spearhead concept development and creative direction for high-impact brand partnerships and strategic initiatives. Bridge communications between studio teams and senior leadership while partnering with global Program Managers and business leads to achieve key organizational objectives. Ability to lead and take ownership of a variety of projects to meet deadlines. Apply diverse creative skills to address both strategic and tactical challenges. Develop and execute innovative concepts across multiple platforms, including large-scale events, content creator sets, and production environments. Adapt quickly to project requirements, ensuring high-quality delivery from initial ideation to final implementation. Balance big-picture thinking with attention to detail in all creative endeavors. Lead creative concept development through visual research, mockups, and storytelling. Lead on-set art direction of photo and video shoots by collaborating with photographers, stylists, creative directors and other members of the creative team. Collaborate in a team environment and be respectful of the company culture. Respond quickly and adapt to creative feedback and requests. Flexible to accommodate international time zone on occasion to meet business needs. Lead and participate in continuous improvement efforts. Drive teams to meet productivity expectations. Basic Qualifications >Experience in design Have an available online portfolio Experience working with agile development teams (agile/scrum/kanban) Preferred Qualifications Experience with e-commerce, search, social, and other major application types and their UX patterns Experience creating services and applications with multiple user touch points on different platforms and devices Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Senior Project Manager - Aerospace (FTC) Location: Amesbury, England, United Kingdom Role Type: Fixed Term - Full Time Package: Competitive Salary + Benefits Role ID: SF19324 Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Senior Project Manager at our Boscombe Down site, where you will have the opportunity to work with cutting edge technology in partnership with some of the most brilliant minds. The Role The UK Defence business within QinetiQ is involved in a wide variety of exciting projects and programmes, from innovative research, through to modifications or complex flight trials across all domains. As a member of our project management community, you can expect to be leading teams to deliver projects in the UK, as well as supporting international opportunities as we continue to grow. We have a Senior Project Manager opportunity based at our Boscombe Down site working in our Helicopter & Air Support Delivery Team (HelAS IDT). Day to day, you'll be responsible for delivery of high value or complex Projects in our Helicopter portfolio and tasked with ensuring our commitments to our internal and external stakeholders are met. Our projects have a diverse and complex stakeholder community, both internal and external to the company. Your responsibilities will include: Development and maintenance of positive engagement with project customers, partners and suppliers Delivery of high value (£5m per annum) or complex projects whilst ensuring project members operate in line with the Operating Framework & functional competency management requirements; and have appropriate personal objectives recorded in the QinetiQ performance management system Application of governance requirements (including lifecycle, project & independent reviews as appropriate) for delivery work whilst operating in a Safe & Secure manner Managing the activities of the external advisors, including the management of their appointments, via appointed Procurement Team Managers within QinetiQ Defining and agreeing an appropriate budget, delivering the Project within this budget and managing and reporting progress against an agreed cost plan Management of project documentation to include Bids, proposals and third party documentation (configuration control) Essential experience of the Senior Project Manager: Experience in building teams and delivering high value projects Previous experience delivering projects to multiple different customers simultaneouslyDemonstrable stakeholder management and engagement experience Experience in working in the Aerospace industry, preferably focused on helicopters Bid or Risk management experience Essential qualifications for the Senior Project Manager: Hold a recognised PM qualification (APM, PPQ, or Prince2) We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. This role is 37 per week based at Boscombe Down. Hybrid working patterns are available Hybrid working patterns are available Boscombe Down MOD Boscombe Down is a unique operational site featuring the longest military runway in the UK. Primarily focusing on providing testing, evaluation and support services for aviation and aerospace systems. Renowned for its extensive flight testing capabilities the site plays a vital role in the UK's aviation defence contributing to the development, testing and airworthiness of military aircraft enhancing operational readiness and effectiveness. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. Benefits Matched contribution pension scheme, with life assurance Generous holiday allowance, with the option to purchase additional days Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme Volunteering Opportunities - helping charities and local community Our Recruitment Process We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments. Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in. Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
Jan 16, 2026
Full time
Senior Project Manager - Aerospace (FTC) Location: Amesbury, England, United Kingdom Role Type: Fixed Term - Full Time Package: Competitive Salary + Benefits Role ID: SF19324 Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Senior Project Manager at our Boscombe Down site, where you will have the opportunity to work with cutting edge technology in partnership with some of the most brilliant minds. The Role The UK Defence business within QinetiQ is involved in a wide variety of exciting projects and programmes, from innovative research, through to modifications or complex flight trials across all domains. As a member of our project management community, you can expect to be leading teams to deliver projects in the UK, as well as supporting international opportunities as we continue to grow. We have a Senior Project Manager opportunity based at our Boscombe Down site working in our Helicopter & Air Support Delivery Team (HelAS IDT). Day to day, you'll be responsible for delivery of high value or complex Projects in our Helicopter portfolio and tasked with ensuring our commitments to our internal and external stakeholders are met. Our projects have a diverse and complex stakeholder community, both internal and external to the company. Your responsibilities will include: Development and maintenance of positive engagement with project customers, partners and suppliers Delivery of high value (£5m per annum) or complex projects whilst ensuring project members operate in line with the Operating Framework & functional competency management requirements; and have appropriate personal objectives recorded in the QinetiQ performance management system Application of governance requirements (including lifecycle, project & independent reviews as appropriate) for delivery work whilst operating in a Safe & Secure manner Managing the activities of the external advisors, including the management of their appointments, via appointed Procurement Team Managers within QinetiQ Defining and agreeing an appropriate budget, delivering the Project within this budget and managing and reporting progress against an agreed cost plan Management of project documentation to include Bids, proposals and third party documentation (configuration control) Essential experience of the Senior Project Manager: Experience in building teams and delivering high value projects Previous experience delivering projects to multiple different customers simultaneouslyDemonstrable stakeholder management and engagement experience Experience in working in the Aerospace industry, preferably focused on helicopters Bid or Risk management experience Essential qualifications for the Senior Project Manager: Hold a recognised PM qualification (APM, PPQ, or Prince2) We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. This role is 37 per week based at Boscombe Down. Hybrid working patterns are available Hybrid working patterns are available Boscombe Down MOD Boscombe Down is a unique operational site featuring the longest military runway in the UK. Primarily focusing on providing testing, evaluation and support services for aviation and aerospace systems. Renowned for its extensive flight testing capabilities the site plays a vital role in the UK's aviation defence contributing to the development, testing and airworthiness of military aircraft enhancing operational readiness and effectiveness. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. Benefits Matched contribution pension scheme, with life assurance Generous holiday allowance, with the option to purchase additional days Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme Volunteering Opportunities - helping charities and local community Our Recruitment Process We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments. Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in. Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? Advert Closing Date: 16/01/26 Competitive Salary + Bonus + Laptop + Pension Plan + Health Care What you become part of: Strategically placed within the M25, CCEP Edmonton houses 7 production lines producing over 61m cases per year which equates to over 600m litres of product every year. CCEP Edmonton boasts a wide portfolio of product and pack size, whilst being the sole GB provider for Oasis, Bag in Box and Mega Bag in Box, purely for McDonalds. CCEP Edmonton produces 30% of all of CCEP's volume per year and is one of the highest performing sites across the entire network in Europe and Asia Pacific. There are over 280 employees on site in areas of Manufacturing, Distribution, Planning and QESH. We are proud to be able to demonstrate that over 35% of our people are individuals who have gained internal promotion. CCEP Edmonton offers an inclusive, diverse and supportive working environment where everyone is welcome. What to expect: The main purpose of the Maintenance Manager is to lead the site maintenance program to ensure all site assets which will include manufacturing and processing equipment meet specific site/legislative requirements. Focused on technical expertise supporting quick technical resolution to the site to ensure customer service, safety or quality is not compromised. Further development and execution of the Maintenance Plan for complex beverage manufacturing lines to ensure all asset care schedules are achieved and assets are available for use to deliver accurate reporting and drive efficiency improvements. You will collaborate with site leaders and technical staff to assess the effectiveness of the maintenance plan and identify any essential technical training requirements to drive performance on site. Drive Performance Efficiency and Effectiveness by: Identifying opportunities for improving line utilisation and machine reliability through the maintenance plan or Operational Excellence projects and providing advice and guidance to site, sharing and replicating best practices within the teams at site. Engaging with Site Senior Engineering Manager to support in delivering technical projects that will include budgetary/CAPEX experience. Plan and prepare asset care interventions in a "best in class way" focusing on the quality and speed of execution both during the work and also as the line recovers from maintenance Apprentice Program - actively involved in the recruitment and growth of our apprentice program Team leadership: Manage, mentor and develop maintenance team, including technicians Foster a culture of accountability and continuous improvement within the team Budget and compliance: Manage M&R budget, controlling costs while maintaining high mechanical efficiency and standards Ensure compliance with GMP, HACCP and internal safety, food safety and quality standards Liaise with external contractors and OEMs, ensuring value for money and quality service. Skills & Essentials: The role requires the successful candidate to be able demonstrate driving improvements in asset care systems and improved mechanically efficiencies, alongside budget management with the ability to understand and demonstrate where to invest money to make a difference. It is important that you do not accept the status quo and have a proven track record in driving key KBI's with strong people management and communication skills, perform under high levels of pressure and demonstrate the ability to maintain and make sound, timely decisions, without losing sight of the bigger picture, and/or long term objectives. Qualifications and experience: Essential: Degree or HND in Mechanical, Electrical or Industrial Engineering Proven 3-5 years experience as a Maintenance Manager or Engineering Manager in an FMCG or manufacturing environment Preferrable but not essential: Knowledge of SAP NEBOSH, IOSH Lean Manufacturing/ Six Sigma Experience with TPM We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
Jan 16, 2026
Full time
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? Advert Closing Date: 16/01/26 Competitive Salary + Bonus + Laptop + Pension Plan + Health Care What you become part of: Strategically placed within the M25, CCEP Edmonton houses 7 production lines producing over 61m cases per year which equates to over 600m litres of product every year. CCEP Edmonton boasts a wide portfolio of product and pack size, whilst being the sole GB provider for Oasis, Bag in Box and Mega Bag in Box, purely for McDonalds. CCEP Edmonton produces 30% of all of CCEP's volume per year and is one of the highest performing sites across the entire network in Europe and Asia Pacific. There are over 280 employees on site in areas of Manufacturing, Distribution, Planning and QESH. We are proud to be able to demonstrate that over 35% of our people are individuals who have gained internal promotion. CCEP Edmonton offers an inclusive, diverse and supportive working environment where everyone is welcome. What to expect: The main purpose of the Maintenance Manager is to lead the site maintenance program to ensure all site assets which will include manufacturing and processing equipment meet specific site/legislative requirements. Focused on technical expertise supporting quick technical resolution to the site to ensure customer service, safety or quality is not compromised. Further development and execution of the Maintenance Plan for complex beverage manufacturing lines to ensure all asset care schedules are achieved and assets are available for use to deliver accurate reporting and drive efficiency improvements. You will collaborate with site leaders and technical staff to assess the effectiveness of the maintenance plan and identify any essential technical training requirements to drive performance on site. Drive Performance Efficiency and Effectiveness by: Identifying opportunities for improving line utilisation and machine reliability through the maintenance plan or Operational Excellence projects and providing advice and guidance to site, sharing and replicating best practices within the teams at site. Engaging with Site Senior Engineering Manager to support in delivering technical projects that will include budgetary/CAPEX experience. Plan and prepare asset care interventions in a "best in class way" focusing on the quality and speed of execution both during the work and also as the line recovers from maintenance Apprentice Program - actively involved in the recruitment and growth of our apprentice program Team leadership: Manage, mentor and develop maintenance team, including technicians Foster a culture of accountability and continuous improvement within the team Budget and compliance: Manage M&R budget, controlling costs while maintaining high mechanical efficiency and standards Ensure compliance with GMP, HACCP and internal safety, food safety and quality standards Liaise with external contractors and OEMs, ensuring value for money and quality service. Skills & Essentials: The role requires the successful candidate to be able demonstrate driving improvements in asset care systems and improved mechanically efficiencies, alongside budget management with the ability to understand and demonstrate where to invest money to make a difference. It is important that you do not accept the status quo and have a proven track record in driving key KBI's with strong people management and communication skills, perform under high levels of pressure and demonstrate the ability to maintain and make sound, timely decisions, without losing sight of the bigger picture, and/or long term objectives. Qualifications and experience: Essential: Degree or HND in Mechanical, Electrical or Industrial Engineering Proven 3-5 years experience as a Maintenance Manager or Engineering Manager in an FMCG or manufacturing environment Preferrable but not essential: Knowledge of SAP NEBOSH, IOSH Lean Manufacturing/ Six Sigma Experience with TPM We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
Senior Manager, Colleague Connections page is loaded Senior Manager, Colleague Connectionslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: RLSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Our People People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Purpose of the Role We are looking for a collaborative and strategic communicator to lead internal colleague connection programmes within our People Function. This role plays a key part in shaping how we connect with colleagues and support our culture, values, and business goals. What You'll Be Doing Design and deliver inclusive colleague connection programmes that align with the People Function's priorities and the wider Group internal communications strategy. Partner with internal communications colleagues to ensure consistent and effective messaging. Build strong relationships with business leaders to understand communication needs and provide expert advice on complex topics. Collaborate with teams across Corporate Affairs, Marketing, Government Relations, and the People Function to deliver joined-up communications. Prioritise and manage communication requests from the People Function, ensuring alignment with our internal communications model. Create clear, engaging, and accessible communications that support colleague engagement and deliver measurable outcomes. Evaluate the impact of colleague connection activities and recommend improvements to drive innovation and best practice. Champion our culture and values through authentic and inclusive communication. What We're Looking For Experience in internal communications, with a strong track record of stakeholder engagement and influencing at all levels. Ability to translate complex information into clear, compelling messages. A collaborative mindset and a passion for creating inclusive and engaging colleague experiences. A degree or equivalent experience is desirable.At LSEG, we're committed to building a workplace where everyone feels they belong. We value diverse perspectives and believe that inclusive communication is key to our success. You'll be part of a team that's shaping how we connect, engage, and grow together Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Jan 16, 2026
Full time
Senior Manager, Colleague Connections page is loaded Senior Manager, Colleague Connectionslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: RLSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Our People People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Purpose of the Role We are looking for a collaborative and strategic communicator to lead internal colleague connection programmes within our People Function. This role plays a key part in shaping how we connect with colleagues and support our culture, values, and business goals. What You'll Be Doing Design and deliver inclusive colleague connection programmes that align with the People Function's priorities and the wider Group internal communications strategy. Partner with internal communications colleagues to ensure consistent and effective messaging. Build strong relationships with business leaders to understand communication needs and provide expert advice on complex topics. Collaborate with teams across Corporate Affairs, Marketing, Government Relations, and the People Function to deliver joined-up communications. Prioritise and manage communication requests from the People Function, ensuring alignment with our internal communications model. Create clear, engaging, and accessible communications that support colleague engagement and deliver measurable outcomes. Evaluate the impact of colleague connection activities and recommend improvements to drive innovation and best practice. Champion our culture and values through authentic and inclusive communication. What We're Looking For Experience in internal communications, with a strong track record of stakeholder engagement and influencing at all levels. Ability to translate complex information into clear, compelling messages. A collaborative mindset and a passion for creating inclusive and engaging colleague experiences. A degree or equivalent experience is desirable.At LSEG, we're committed to building a workplace where everyone feels they belong. We value diverse perspectives and believe that inclusive communication is key to our success. You'll be part of a team that's shaping how we connect, engage, and grow together Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
About the Company Our mission is that Any financial application can onboard any user, anywhere in the world, in 1 click. Transak provides onboarding to financial applications through authentication, KYC, risk checks, and fiat on/off ramps. This is a next generation of infrastructure for the next generation of financial applications that are built on blockchain and stablecoin rails. Our API and widget-based solutions are used by top partners like MetaMask, Coinbase, Ledger, and Trust Wallet to enable seamless onboarding of over 10 million users across over 450 active applications. We have raised over $37M from top-tier investors including Consensys, Tether, and Animoca Brands. About the Role We are hiring multiple Product Managers across Transak's key domains: Authentication, KYC, External APIs, Fiat Payments, Crypto Payments, Pricing, Trading, Finance, Risk, and Marketing. Each PM will own a product area end-to-end - from strategy and prioritization to execution and analytics - working closely with engineering, design, operations, and business stakeholders. You'll translate complex Web3, payments, and compliance requirements into scalable, intuitive products that serve millions of users and enterprise partners globally. Key Responsibilities 1. Product Strategy & Ownership Own a product vertical (e.g., Fiat Payments, Risk, API Integrations) from discovery to launch. Define long-term product vision, success metrics, and KPIs aligned with Transak's business objectives. Prioritize the roadmap through data, user feedback, and partner insights. 2. Execution & Delivery Write detailed PRDs and collaborate with design and engineering teams to ship high-impact features. Drive execution through agile sprints, retrospectives, and iterative improvement. Monitor performance and lead post launch analysis to inform future decisions. 3. Technical & Analytical Depth Work with backend and API engineers to optimize system scalability, reliability, and partner integrations. Use data tools (e.g., dashboards, SQL, analytics platforms) to uncover insights and improve conversion, uptime, and transaction success rates. Contribute to design discussions on architecture, user journeys, and operational automations. 4. Cross Functional Leadership Partner with compliance, finance, risk, and legal teams to ensure regulatory readiness across regions. Collaborate with partnerships and BD to onboard new wallets, fintechs, and enterprise partners. Communicate effectively with leadership on progress, risks, and strategic tradeoffs. 5. Innovation & Continuous Improvement Champion the Transak mission of "Any financial application can onboard any user, anywhere in the world in 1 click." and find ways to bring us closer to that. Speak with customers and solve their problems. Track market trends in Web3, fintech, and payments infrastructure to anticipate product opportunities. What We're Looking For 5-8+ years of software engineering and/or product management experience, ideally in fintech, crypto, or payments infrastructure. Proven success owning end to end product development in a fast paced, cross functional environment. Strong technical fluency - able to discuss APIs, integrations, architecture, and backend workflows with engineers. Analytical and data driven decision making mindset. Exceptional communication and stakeholder alignment skills across technical and non technical teams. Comfortable working across time zones in a global organization. Nice to Haves Experience in high growth fintech or Web3 startups. Prior work with KYC, payments, or liquidity systems. Exposure to AI or automation tools to scale operations. Experience with multi region product launches or regulated environments. Familiarity with crypto payments, on/off ramp APIs, or blockchain ecosystems.
Jan 16, 2026
Full time
About the Company Our mission is that Any financial application can onboard any user, anywhere in the world, in 1 click. Transak provides onboarding to financial applications through authentication, KYC, risk checks, and fiat on/off ramps. This is a next generation of infrastructure for the next generation of financial applications that are built on blockchain and stablecoin rails. Our API and widget-based solutions are used by top partners like MetaMask, Coinbase, Ledger, and Trust Wallet to enable seamless onboarding of over 10 million users across over 450 active applications. We have raised over $37M from top-tier investors including Consensys, Tether, and Animoca Brands. About the Role We are hiring multiple Product Managers across Transak's key domains: Authentication, KYC, External APIs, Fiat Payments, Crypto Payments, Pricing, Trading, Finance, Risk, and Marketing. Each PM will own a product area end-to-end - from strategy and prioritization to execution and analytics - working closely with engineering, design, operations, and business stakeholders. You'll translate complex Web3, payments, and compliance requirements into scalable, intuitive products that serve millions of users and enterprise partners globally. Key Responsibilities 1. Product Strategy & Ownership Own a product vertical (e.g., Fiat Payments, Risk, API Integrations) from discovery to launch. Define long-term product vision, success metrics, and KPIs aligned with Transak's business objectives. Prioritize the roadmap through data, user feedback, and partner insights. 2. Execution & Delivery Write detailed PRDs and collaborate with design and engineering teams to ship high-impact features. Drive execution through agile sprints, retrospectives, and iterative improvement. Monitor performance and lead post launch analysis to inform future decisions. 3. Technical & Analytical Depth Work with backend and API engineers to optimize system scalability, reliability, and partner integrations. Use data tools (e.g., dashboards, SQL, analytics platforms) to uncover insights and improve conversion, uptime, and transaction success rates. Contribute to design discussions on architecture, user journeys, and operational automations. 4. Cross Functional Leadership Partner with compliance, finance, risk, and legal teams to ensure regulatory readiness across regions. Collaborate with partnerships and BD to onboard new wallets, fintechs, and enterprise partners. Communicate effectively with leadership on progress, risks, and strategic tradeoffs. 5. Innovation & Continuous Improvement Champion the Transak mission of "Any financial application can onboard any user, anywhere in the world in 1 click." and find ways to bring us closer to that. Speak with customers and solve their problems. Track market trends in Web3, fintech, and payments infrastructure to anticipate product opportunities. What We're Looking For 5-8+ years of software engineering and/or product management experience, ideally in fintech, crypto, or payments infrastructure. Proven success owning end to end product development in a fast paced, cross functional environment. Strong technical fluency - able to discuss APIs, integrations, architecture, and backend workflows with engineers. Analytical and data driven decision making mindset. Exceptional communication and stakeholder alignment skills across technical and non technical teams. Comfortable working across time zones in a global organization. Nice to Haves Experience in high growth fintech or Web3 startups. Prior work with KYC, payments, or liquidity systems. Exposure to AI or automation tools to scale operations. Experience with multi region product launches or regulated environments. Familiarity with crypto payments, on/off ramp APIs, or blockchain ecosystems.
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything do? As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Key Responsibilities Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models Deliver on Integrated CX growth and profitability plans Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion Accountable for/ Consulted about Customer satisfaction across Vertical portfolios Retention and growth of local Booster accounts Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning) New opportunities and product growth We are looking for Ability to lead large teams with diverse customer portfolios Lead in customer experience / order management with customer-led mindset Establishing senior business relationships with customers and their supply chain partners Broad knowledge of supply chain strategy and execution in global business environment Ability to lead coach and motivate teams towards a shared vision with clear goals Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes There's never been a better time to join us. If you want to feel truly included in a business that shares in success, there's a world of opportunity waiting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Jan 16, 2026
Full time
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything do? As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Key Responsibilities Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models Deliver on Integrated CX growth and profitability plans Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion Accountable for/ Consulted about Customer satisfaction across Vertical portfolios Retention and growth of local Booster accounts Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning) New opportunities and product growth We are looking for Ability to lead large teams with diverse customer portfolios Lead in customer experience / order management with customer-led mindset Establishing senior business relationships with customers and their supply chain partners Broad knowledge of supply chain strategy and execution in global business environment Ability to lead coach and motivate teams towards a shared vision with clear goals Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes There's never been a better time to join us. If you want to feel truly included in a business that shares in success, there's a world of opportunity waiting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Customer Success Manager - IT/ITES Services About This Role Qualification: Bachelor's Degree in IT, Computer Science or related areas Experience: 4+ Years Job Location: London We are seeking an experienced and client-centric Customer Success Manager (CSM) to oversee and grow relationships with our IT and ITES service clients. As a key liaison between the client and internal delivery teams, you will be responsible for ensuring customer satisfaction, facilitating smooth project execution, and identifying opportunities to expand client partnerships. Responsibilities Client Relationship Management:Build and maintain strong, long-term relationships with key client stakeholders across IT and ITES sectors Account Success Ownership:Own customer onboarding, engagement, and retention across assigned accounts. Ensure deliverables are met and clients derive maximum value from services Project Coordination:Work closely with internal technical and delivery teams to monitor timelines, resolve issues, and communicate project status Feedback & Upselling:Collect and synthesize customer feedback to improve services and propose upsell/cross-sell opportunities aligned with client goals Renewals & Retention:Drive contract renewals and client satisfaction through proactive engagement, performance reviews, and value demonstration Reporting & Metrics:Prepare and present regular reports on account health, risks, and success metrics to clients and internal leadership Required Skills and Experience Experience: 4+ years in customer success, account management, or service delivery in an IT/ITES environment Client-Facing Skills: Strong interpersonal and communication skills, with experience engaging mid-to-senior level stakeholders Project Orientation: Understanding of delivery models, SLAs, and IT services lifecycle (including support, development, or BPO processes) Problem-Solving: Proactive in identifying issues and resolving them before they escalate Tools Knowledge: Familiarity with CRM platforms (e.g., HubSpot, Salesforce), project tracking tools (e.g., Jira, Trello), and basic reporting dashboards Education: Bachelor's degree in Business, Information Technology, or related field Apply for Customer Success Manager - IT/ITES Services First Name Last Name Mail Id Phone Attach Your Resume We aim to be a leading innovator in designing,building andsupporting critical business management solutions on cloudplatforms that will help transform your organization and alignwith your business goals Please wait while we process your request
Jan 16, 2026
Full time
Customer Success Manager - IT/ITES Services About This Role Qualification: Bachelor's Degree in IT, Computer Science or related areas Experience: 4+ Years Job Location: London We are seeking an experienced and client-centric Customer Success Manager (CSM) to oversee and grow relationships with our IT and ITES service clients. As a key liaison between the client and internal delivery teams, you will be responsible for ensuring customer satisfaction, facilitating smooth project execution, and identifying opportunities to expand client partnerships. Responsibilities Client Relationship Management:Build and maintain strong, long-term relationships with key client stakeholders across IT and ITES sectors Account Success Ownership:Own customer onboarding, engagement, and retention across assigned accounts. Ensure deliverables are met and clients derive maximum value from services Project Coordination:Work closely with internal technical and delivery teams to monitor timelines, resolve issues, and communicate project status Feedback & Upselling:Collect and synthesize customer feedback to improve services and propose upsell/cross-sell opportunities aligned with client goals Renewals & Retention:Drive contract renewals and client satisfaction through proactive engagement, performance reviews, and value demonstration Reporting & Metrics:Prepare and present regular reports on account health, risks, and success metrics to clients and internal leadership Required Skills and Experience Experience: 4+ years in customer success, account management, or service delivery in an IT/ITES environment Client-Facing Skills: Strong interpersonal and communication skills, with experience engaging mid-to-senior level stakeholders Project Orientation: Understanding of delivery models, SLAs, and IT services lifecycle (including support, development, or BPO processes) Problem-Solving: Proactive in identifying issues and resolving them before they escalate Tools Knowledge: Familiarity with CRM platforms (e.g., HubSpot, Salesforce), project tracking tools (e.g., Jira, Trello), and basic reporting dashboards Education: Bachelor's degree in Business, Information Technology, or related field Apply for Customer Success Manager - IT/ITES Services First Name Last Name Mail Id Phone Attach Your Resume We aim to be a leading innovator in designing,building andsupporting critical business management solutions on cloudplatforms that will help transform your organization and alignwith your business goals Please wait while we process your request
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Jan 16, 2026
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
About You As a CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests. In this job, you will bring these skills 2+ years experience in a CSM capacity, with 5+ yrs. experience in an enterprise SaaS product support environment Fluent in both English and German languages Strong experience with building and developing long-lasting executive-level relationships (including with CISO's and CIO's) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer's investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM's (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention. Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion. Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Product Knowledge: Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score. Educate customers on the most relevant features and functionality related to their specific requirements. Relationship Building: Understand your customer's industry trends, business challenges with email security, and current and potential use cases for Abnormal. With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives. Develop and nurture Abnormal Security champions within your customer's organization who advocate for the platform based on their positive experience. Account Success Planning: Engage customers' senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals. Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options. Cross Functional Collaboration: Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Jan 16, 2026
Full time
About You As a CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests. In this job, you will bring these skills 2+ years experience in a CSM capacity, with 5+ yrs. experience in an enterprise SaaS product support environment Fluent in both English and German languages Strong experience with building and developing long-lasting executive-level relationships (including with CISO's and CIO's) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer's investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM's (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention. Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion. Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Product Knowledge: Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score. Educate customers on the most relevant features and functionality related to their specific requirements. Relationship Building: Understand your customer's industry trends, business challenges with email security, and current and potential use cases for Abnormal. With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives. Develop and nurture Abnormal Security champions within your customer's organization who advocate for the platform based on their positive experience. Account Success Planning: Engage customers' senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals. Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options. Cross Functional Collaboration: Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
