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customer partner success senior manager
Senior Manager, Sales Operations & Analytics
Sophos Group Oxford, Oxfordshire
About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI optimized services, technologies and products. Sophos is now the largest pure play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market leading Taegis XDR/MDR, identity threat detection and response (ITDR), next gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state sponsored cybercrimes. The solutions are powered by historical and real time threat intelligence from Sophos X Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary The Senior Manager, GCX Sales Operations is responsible for leading the analytics strategy, reporting infrastructure, and tooling ecosystem that supports GCX leadership and cross functional partners. This role owns the design, development, and optimization of dashboards, operational tools, and data models that deliver visibility, insights, and decision support across Customer Success Managers (CSMs), Renewals organization, Technical Account Managers (TAM), Professional Services (PS), and Global Support teams. In this role, you will lead the analytics roadmap, run core operating cadences, and partner closely with Sales Ops, RevOps, FP&A, and IT to standardize business metrics, streamline data flows, and ensure GCX leaders have high quality, actionable insights. The ideal candidate is a highly analytical leader with deep in Power BI, Salesforce, and enterprise data environments-capable of translating complex business questions into scalable reporting solutions and driving continuous improvement across the organization. What You Will Do Tools, Systems & Data Infrastructure Own the Power BI analytics ecosystem for GCX, including data modeling, optimization, refresh processes, permissions, governance, and quality assurance. Build and maintain the reporting infrastructure that powers GCX operational metrics, pipeline visibility, performance dashboards, and leadership reporting. Serve as product owner for data sources feeding GCX analytics (Salesforce, ServiceNow, subscription/ERP systems, customer health tools, and Snowflake). Partner with Sales Ops, RevOps, FP&A, and IT to align definitions, pipeline logic, customer hierarchies, and data governance standards. Continuously assess, evaluate, and introduce new tools and technologies that increase reporting efficiency and improve data accuracy. Analytics & Business Intelligence Design, develop, and manage scalable dashboards, analytical models, and reporting frameworks used by GCX executives and operational teams. Analyze customer journey, sales funnel, renewal pipeline, TAM/PS utilization, and Support performance data to deliver actionable insights. Build weekly, monthly, and quarterly reporting packages with clear summaries and recommendations for senior leadership. Translate leadership questions into measurable KPIs, repeatable reporting structures, and insights that drive data driven decision making. Perform deep dive analysis to identify trends, operational risks, opportunities, and efficiency improvements across GCX motions. Operational Excellence & Cross Functional Partnership Align analytics, tooling, and reporting with GCX strategic priorities, quarterly business reviews, MBO planning, and annual forecasting cycles. Drive standardization of metrics, definitions, reporting cadences, and dashboards across global GCX teams. Support planning activities including capacity models, segmentation, coverage ratios, headcount planning, and performance tracking. Partner with Enablement to ensure teams are trained on tools, dashboards, data literacy, and analytics best practices. Represent GCX as a subject matter expert in company wide analytics and operational data initiatives. People Leadership Lead and mentor a team of analysts and tool specialists, fostering a culture of analytical rigor, operational excellence, and continuous improvement. Set team priorities, manage intake and sprint cycles, and ensure high quality delivery across analytics initiatives. Provide coaching and development opportunities to strengthen technical and business acumen within the team. Key Metrics of Success Accuracy, scalability, and adoption of dashboards and analytical models across GCX. Reduction of manual reporting through automation and standardized datasets. Improved forecast accuracy, customer health visibility, and operating rigor for GCX leaders. Timely, high quality insights that accelerate decision making and drive business outcomes. Alignment of GCX reporting with enterprise wide metrics, definitions, and governance. What You Will Bring Required 7+ years in Sales Operations, CS Operations, RevOps, Business Intelligence, or analytics focused roles. 7+ years of experience with visualization tools, with deep expertise in Power BI (data modeling, DAX, Power Query, governance). Expertise in data tools such as Snowflake, Salesforce, Excel, and other data visualization or reporting tools. Proficiency with Salesforce reporting, data structures, and cross functional operational datasets. Experience with Snowflake, Excel, and enterprise data environments. Demonstrated ability to build and scale reporting frameworks, KPIs, and data models for executive stakeholders. Proven experience supporting senior leaders and operational teams with actionable insights and data driven recommendations. Strong storytelling and communication skills-able to turn complex data into clear, concise insights for technical and non technical audiences. Experience mentoring or guiding analysts or junior team members. Preferred Experience in SaaS or subscription based businesses supporting post sales or global customer organizations. Familiarity with ServiceNow, PSA tools, customer health platforms, and usage or telemetry analytics. Background in SQL or Python for data extraction, transformation, or advanced analysis. Experience working directly with regional field operations teams or sales executives. In Canada, the base salary for this role ranges from $131,000 to $219,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate's specific pay within this range will depend on a variety of factors, including job related skills, training, location, experience, relevant education, certifications, and other business and organizational needs. Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back -we encourage you to apply. What's Great About Sophos? Sophos operates a remote first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit Employee led diversity and inclusion networks that build community and provide education and advocacy Annual charity and fundraising initiatives and volunteer days for employees to support local communities Global employee sustainability initiatives to reduce our environmental footprint Global fitness and trivia competitions to keep our bodies and minds sharp Global wellbeing days for employees to relax and recharge Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self . click apply for full job details
Dec 18, 2025
Full time
About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI optimized services, technologies and products. Sophos is now the largest pure play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market leading Taegis XDR/MDR, identity threat detection and response (ITDR), next gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state sponsored cybercrimes. The solutions are powered by historical and real time threat intelligence from Sophos X Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary The Senior Manager, GCX Sales Operations is responsible for leading the analytics strategy, reporting infrastructure, and tooling ecosystem that supports GCX leadership and cross functional partners. This role owns the design, development, and optimization of dashboards, operational tools, and data models that deliver visibility, insights, and decision support across Customer Success Managers (CSMs), Renewals organization, Technical Account Managers (TAM), Professional Services (PS), and Global Support teams. In this role, you will lead the analytics roadmap, run core operating cadences, and partner closely with Sales Ops, RevOps, FP&A, and IT to standardize business metrics, streamline data flows, and ensure GCX leaders have high quality, actionable insights. The ideal candidate is a highly analytical leader with deep in Power BI, Salesforce, and enterprise data environments-capable of translating complex business questions into scalable reporting solutions and driving continuous improvement across the organization. What You Will Do Tools, Systems & Data Infrastructure Own the Power BI analytics ecosystem for GCX, including data modeling, optimization, refresh processes, permissions, governance, and quality assurance. Build and maintain the reporting infrastructure that powers GCX operational metrics, pipeline visibility, performance dashboards, and leadership reporting. Serve as product owner for data sources feeding GCX analytics (Salesforce, ServiceNow, subscription/ERP systems, customer health tools, and Snowflake). Partner with Sales Ops, RevOps, FP&A, and IT to align definitions, pipeline logic, customer hierarchies, and data governance standards. Continuously assess, evaluate, and introduce new tools and technologies that increase reporting efficiency and improve data accuracy. Analytics & Business Intelligence Design, develop, and manage scalable dashboards, analytical models, and reporting frameworks used by GCX executives and operational teams. Analyze customer journey, sales funnel, renewal pipeline, TAM/PS utilization, and Support performance data to deliver actionable insights. Build weekly, monthly, and quarterly reporting packages with clear summaries and recommendations for senior leadership. Translate leadership questions into measurable KPIs, repeatable reporting structures, and insights that drive data driven decision making. Perform deep dive analysis to identify trends, operational risks, opportunities, and efficiency improvements across GCX motions. Operational Excellence & Cross Functional Partnership Align analytics, tooling, and reporting with GCX strategic priorities, quarterly business reviews, MBO planning, and annual forecasting cycles. Drive standardization of metrics, definitions, reporting cadences, and dashboards across global GCX teams. Support planning activities including capacity models, segmentation, coverage ratios, headcount planning, and performance tracking. Partner with Enablement to ensure teams are trained on tools, dashboards, data literacy, and analytics best practices. Represent GCX as a subject matter expert in company wide analytics and operational data initiatives. People Leadership Lead and mentor a team of analysts and tool specialists, fostering a culture of analytical rigor, operational excellence, and continuous improvement. Set team priorities, manage intake and sprint cycles, and ensure high quality delivery across analytics initiatives. Provide coaching and development opportunities to strengthen technical and business acumen within the team. Key Metrics of Success Accuracy, scalability, and adoption of dashboards and analytical models across GCX. Reduction of manual reporting through automation and standardized datasets. Improved forecast accuracy, customer health visibility, and operating rigor for GCX leaders. Timely, high quality insights that accelerate decision making and drive business outcomes. Alignment of GCX reporting with enterprise wide metrics, definitions, and governance. What You Will Bring Required 7+ years in Sales Operations, CS Operations, RevOps, Business Intelligence, or analytics focused roles. 7+ years of experience with visualization tools, with deep expertise in Power BI (data modeling, DAX, Power Query, governance). Expertise in data tools such as Snowflake, Salesforce, Excel, and other data visualization or reporting tools. Proficiency with Salesforce reporting, data structures, and cross functional operational datasets. Experience with Snowflake, Excel, and enterprise data environments. Demonstrated ability to build and scale reporting frameworks, KPIs, and data models for executive stakeholders. Proven experience supporting senior leaders and operational teams with actionable insights and data driven recommendations. Strong storytelling and communication skills-able to turn complex data into clear, concise insights for technical and non technical audiences. Experience mentoring or guiding analysts or junior team members. Preferred Experience in SaaS or subscription based businesses supporting post sales or global customer organizations. Familiarity with ServiceNow, PSA tools, customer health platforms, and usage or telemetry analytics. Background in SQL or Python for data extraction, transformation, or advanced analysis. Experience working directly with regional field operations teams or sales executives. In Canada, the base salary for this role ranges from $131,000 to $219,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate's specific pay within this range will depend on a variety of factors, including job related skills, training, location, experience, relevant education, certifications, and other business and organizational needs. Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back -we encourage you to apply. What's Great About Sophos? Sophos operates a remote first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit Employee led diversity and inclusion networks that build community and provide education and advocacy Annual charity and fundraising initiatives and volunteer days for employees to support local communities Global employee sustainability initiatives to reduce our environmental footprint Global fitness and trivia competitions to keep our bodies and minds sharp Global wellbeing days for employees to relax and recharge Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self . click apply for full job details
Senior Key Account Manager - Data Centres
Mackenzie Stuart City, London
Salary Range £70,000 - 95,000 Location London, England. Mackenzie Stuart has partnered with an industry leading manufacturing firm, providing data centre cooling solutions globally. We are looking for experienced sales and business development individuals in the data centre space to join this rapidly growing team. Location: London, England. Responsibilities of the role include, but are not limited to: Develop & expand sales and revenue through Key Accounts, utilizing full company product offerings in the data centre market. Manage current accounts to ensure high levels of customer satisfaction as well as identify opportunities to grow these accounts. Proactively seek, and onboard business with new and existing customers with industry leading data centre owners. Coordinate new sales opportunities as an individual contributor, focused on hunting new business & growing existing. Travel to key customer locations to maintain and develop high-level relationships across the market. Work closely with customers to identify growth opportunities & address concerns. To be considered for the role you must meet the following requirements: 5+ years sales experience within the data center market, there is no preference in product or solution here. Data Centre industry knowledge and understanding. Relationships with Data Centre Owners. Proven track record of success within individual Sales roles. Specific vertical experience preferred. Excellent communication and interpersonal skills Apply Now Your name Your email Telephone Number Upload CV By clicking "Apply Now" you are agreeing to Mackenzie Stuart reviewing your CV and for one of our Consultants to contact you to discuss your application in more detail. Please note if you are unsuccessful for this position, your CV will be removed from our database within 6 months of receipt. If you wish to apply for more than one position, please attach your CV to each application. To know more about what we will do with your personal data, please read our Privacy Policy.
Dec 18, 2025
Full time
Salary Range £70,000 - 95,000 Location London, England. Mackenzie Stuart has partnered with an industry leading manufacturing firm, providing data centre cooling solutions globally. We are looking for experienced sales and business development individuals in the data centre space to join this rapidly growing team. Location: London, England. Responsibilities of the role include, but are not limited to: Develop & expand sales and revenue through Key Accounts, utilizing full company product offerings in the data centre market. Manage current accounts to ensure high levels of customer satisfaction as well as identify opportunities to grow these accounts. Proactively seek, and onboard business with new and existing customers with industry leading data centre owners. Coordinate new sales opportunities as an individual contributor, focused on hunting new business & growing existing. Travel to key customer locations to maintain and develop high-level relationships across the market. Work closely with customers to identify growth opportunities & address concerns. To be considered for the role you must meet the following requirements: 5+ years sales experience within the data center market, there is no preference in product or solution here. Data Centre industry knowledge and understanding. Relationships with Data Centre Owners. Proven track record of success within individual Sales roles. Specific vertical experience preferred. Excellent communication and interpersonal skills Apply Now Your name Your email Telephone Number Upload CV By clicking "Apply Now" you are agreeing to Mackenzie Stuart reviewing your CV and for one of our Consultants to contact you to discuss your application in more detail. Please note if you are unsuccessful for this position, your CV will be removed from our database within 6 months of receipt. If you wish to apply for more than one position, please attach your CV to each application. To know more about what we will do with your personal data, please read our Privacy Policy.
Government Internal Audit Agency
Senior Audit Manager
Government Internal Audit Agency
About GIAA The Government Internal Audit Agency (GIAA) is driven by its unparalleled access across government to build better insights, better outcomes for our clients. This role offers a strong platform for career progression within the Agency and the wider civil service, providing opportunities to develop leadership, partner engagement and strategic relationship management skills across government. The Agency's unique access across the public sector exposes you to different risk and control environments, allowing you to gain insights, apply experience, contribute meaningfully, and continue developing professionally. About the Role The Senior Audit Manager role requires a deep understanding of your clients' operations, key risks and priorities whilst building strong, productive relationships at all levels. You will be an experienced, confident and strategic leader providing portfolio direction and alignment, adept at fostering a culture of continuous improvement, upholding quality assurance, championing innovation and driving professional development and learning for our people. The successful candidate will: Take a strategic leadership and delivery role leading and managing a portfolio of audit delivery from planning through to reporting. Acting as the engagement supervisor for all audits within your agreed allocation. You will drive the continuous professional development of our people including effective allocation of audit resource based on skills, capacity, and priorities to optimise overall Agency delivery Shape and drive the implementation of an audit strategy and plan, identifying key risks, you will engage partners with credibility and impact and work closely with colleagues including Group Chief Internal Auditors (GCIAs). Have a key role in upholding quality assurance and strengthening the function, including championing the development of a risk-orientated culture. You will ensure timeliness of each review in line with budget and compliance with GIAA audit methodology and systems. Provide portfolio direction and alignment you will foster a culture of continuous improvement, innovation, and learning, ensuring audit services remain responsive to risk priorities. Fulfil the role of Head of Internal Audit (HIA - the equivalent of the Chief Audit Executive in the Global Internal Audit Standards in the UK Public Sector) for Arm's Length Bodies (subject to appropriate opportunities being available). About You All candidates will need to demonstrate full current membership of recognised professional accountancy/audit body. You will lead and manage a portfolio of audit delivery, including delivering individual audit engagements from planning through to reporting, providing people management, engagement supervision and oversight to teams delivering individual engagement in a matrix model and fulfilling the role of Head of Internal Audit (HIA - the equivalent of the Chief Audit Executive in the Global Internal Audit Standards in the UK Public Sector for Arms Lengths bodies (subject to appropriate opportunities being available). We are committed to being an inclusive employer. We encourage applications from all backgrounds, and we welcome applications from candidates who wish to work flexibly, for example, part-time, term time or job share. Hybrid Working is available to GIAA colleagues. This means a combination of office working and working from home. This includes time spent in our GIAA office locations and can also include any time spent attending our customers' sites. GIAA has an expectation for all colleagues to attend their local workplace regularly and to attend client sites for key meetings and when undertaking fieldwork. Benefits of working for us: Competitive salaries and in year rewards Flexible working Competitive contributory pension scheme with employer contributions starting from 28.97%. Discounts on big brands and supermarkets, online shops and on the high street. Paid volunteering days Season ticket loans/Cycle to work scheme Free eyesight test Family friendly HR policies 25 days annual leave, increasing one day each year to 30 days after 5 years' service For more information about the GIAA, role, salary, benefits, who to contact and how to apply please follow the Apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at
Dec 18, 2025
Full time
About GIAA The Government Internal Audit Agency (GIAA) is driven by its unparalleled access across government to build better insights, better outcomes for our clients. This role offers a strong platform for career progression within the Agency and the wider civil service, providing opportunities to develop leadership, partner engagement and strategic relationship management skills across government. The Agency's unique access across the public sector exposes you to different risk and control environments, allowing you to gain insights, apply experience, contribute meaningfully, and continue developing professionally. About the Role The Senior Audit Manager role requires a deep understanding of your clients' operations, key risks and priorities whilst building strong, productive relationships at all levels. You will be an experienced, confident and strategic leader providing portfolio direction and alignment, adept at fostering a culture of continuous improvement, upholding quality assurance, championing innovation and driving professional development and learning for our people. The successful candidate will: Take a strategic leadership and delivery role leading and managing a portfolio of audit delivery from planning through to reporting. Acting as the engagement supervisor for all audits within your agreed allocation. You will drive the continuous professional development of our people including effective allocation of audit resource based on skills, capacity, and priorities to optimise overall Agency delivery Shape and drive the implementation of an audit strategy and plan, identifying key risks, you will engage partners with credibility and impact and work closely with colleagues including Group Chief Internal Auditors (GCIAs). Have a key role in upholding quality assurance and strengthening the function, including championing the development of a risk-orientated culture. You will ensure timeliness of each review in line with budget and compliance with GIAA audit methodology and systems. Provide portfolio direction and alignment you will foster a culture of continuous improvement, innovation, and learning, ensuring audit services remain responsive to risk priorities. Fulfil the role of Head of Internal Audit (HIA - the equivalent of the Chief Audit Executive in the Global Internal Audit Standards in the UK Public Sector) for Arm's Length Bodies (subject to appropriate opportunities being available). About You All candidates will need to demonstrate full current membership of recognised professional accountancy/audit body. You will lead and manage a portfolio of audit delivery, including delivering individual audit engagements from planning through to reporting, providing people management, engagement supervision and oversight to teams delivering individual engagement in a matrix model and fulfilling the role of Head of Internal Audit (HIA - the equivalent of the Chief Audit Executive in the Global Internal Audit Standards in the UK Public Sector for Arms Lengths bodies (subject to appropriate opportunities being available). We are committed to being an inclusive employer. We encourage applications from all backgrounds, and we welcome applications from candidates who wish to work flexibly, for example, part-time, term time or job share. Hybrid Working is available to GIAA colleagues. This means a combination of office working and working from home. This includes time spent in our GIAA office locations and can also include any time spent attending our customers' sites. GIAA has an expectation for all colleagues to attend their local workplace regularly and to attend client sites for key meetings and when undertaking fieldwork. Benefits of working for us: Competitive salaries and in year rewards Flexible working Competitive contributory pension scheme with employer contributions starting from 28.97%. Discounts on big brands and supermarkets, online shops and on the high street. Paid volunteering days Season ticket loans/Cycle to work scheme Free eyesight test Family friendly HR policies 25 days annual leave, increasing one day each year to 30 days after 5 years' service For more information about the GIAA, role, salary, benefits, who to contact and how to apply please follow the Apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at
Senior Commercial Manager
The Boeing Company City, Bristol
Senior Commercial Manager Company: Boeing Defence United Kingdom Limited Introduction An exciting opportunity has become available to join Boeing Defence United Kingdom (BDUK) as a Senior Commercial Manager. This role is full time based in Bristol. About the Role This is a senior level non line management role within the team. Principal responsibilities of the role include: reviewing, interpreting and drafting terms and conditions, including those that are highly complex comprehensive contract management duties (routine and dealing with all arising programme problems) and seeking to resolve / mitigate them developing and reviewing statements of work leading and participating in contract change and contract tasking proposal development, negotiation and award activities developing and supporting cost estimates and the determination of profit or earnings objectives performing and approving risk assessments to balance risks and opportunities reviewing and approving proposals and other products developed by peers reviewing and approving other agreements with outside parties fully understand, implement and adhere to BDUK Commercial policies / procedures and ensure compliance with Corporate Policies / Procedures and all legislation, regulations and standards applicable to your contracts / proposals submit offers and contractually commit the company within permitted delegated authority participating in and leading internal governance including bid/no bid and make/buy boards as well as establishing processes internally with the Commercial Team and other programmes or functions A Senior Commercial Manager is expected to have a thorough understanding of programme & financial contractual performance for contracts and will be responsible for developing recommendations and solutions as well as influencing effective decision making to meet our business goals. The role involves working alongside contract delivery and proposal team members and with customer counterparts; developing & maintaining respectful and effective working relationships is critical to our success. Technical expertise is required in Contract Formation, Contract Management Systems, Contract Structure, Knowledge Negotiation, Estimating Methods, Proposal Processes, Risk & Opportunity Management, Business Case Development and the application of applicable legislation, regulation and standards. Key Expectations responsibility for all commercial artefacts, tasks and obligations strategic thinking and applying a portfolio wide evaluation of topics and problems to ensure interdependencies and cross programme impacts are appropriately managed proactively anticipate risks and issues and raise awareness and help needed early demonstrate high levels of quality in products and high standards in application of commercial administrative duties maintain currency in programme environmental awareness maintain a value for money approach for our customers while understanding business goals and objectives Competencies Analytical skills Business financial acumen Communication Cross functional partnership Customer relationship management Decision making Negotiation Problem solving Preferred Qualifications and Experience Excellent customer relationship management Leadership experience - complex projects and/or teams WCC (formerly IACCM) qualification and/or experience in associated role Knowledge and skill in defence contracting, terms & conditions drafting, interpretation and negotiating Strong understanding of Single Source Contract Regulations Experience in or knowledge of bidding in competition Negotiation skills First time quality Fast and effective responsiveness in a multifaceted complex environment Demonstrable experience working in a matrix organisation Ability to handle a diverse fast paced high workload Able to work under supervision and independently Experience in identifying and implementing improvement initiatives Effective at finding opportunities and risks and managing them to create enhanced value for the organisation A positive work attitude and team building approach Adaptable - able to cope with changing requirements and multiple priorities and remain effective in difficult times Working experience - 7 years within a multinational global company environment and UK defence expertise are desirable Work Authorisation This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain immigration or labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll. Security Clearance This position requires the ability to obtain a UK security clearance for which UK residency is required. Location and Working Arrangements Location: Bristol, UK - hybrid working, 3 days in office per week. Relocation This position does not offer relocation assistance. Candidates must live in the immediate area or relocate at their own expense. Employment Type and Other Details Employment Type: Full time. Experience required: Manager level. Vacancy: 1. Shift: Not a shift worker (United Kingdom). Position is subject to contract and is contingent upon programme award. Key Skills: Forecasting, Hyperion, Cost Management, Construction Estimating, QlikView, HubSpot, Salesforce, Market Research, negotiation, Financial Planning. Employer will not sponsor applicants for employment visa status.
Dec 18, 2025
Full time
Senior Commercial Manager Company: Boeing Defence United Kingdom Limited Introduction An exciting opportunity has become available to join Boeing Defence United Kingdom (BDUK) as a Senior Commercial Manager. This role is full time based in Bristol. About the Role This is a senior level non line management role within the team. Principal responsibilities of the role include: reviewing, interpreting and drafting terms and conditions, including those that are highly complex comprehensive contract management duties (routine and dealing with all arising programme problems) and seeking to resolve / mitigate them developing and reviewing statements of work leading and participating in contract change and contract tasking proposal development, negotiation and award activities developing and supporting cost estimates and the determination of profit or earnings objectives performing and approving risk assessments to balance risks and opportunities reviewing and approving proposals and other products developed by peers reviewing and approving other agreements with outside parties fully understand, implement and adhere to BDUK Commercial policies / procedures and ensure compliance with Corporate Policies / Procedures and all legislation, regulations and standards applicable to your contracts / proposals submit offers and contractually commit the company within permitted delegated authority participating in and leading internal governance including bid/no bid and make/buy boards as well as establishing processes internally with the Commercial Team and other programmes or functions A Senior Commercial Manager is expected to have a thorough understanding of programme & financial contractual performance for contracts and will be responsible for developing recommendations and solutions as well as influencing effective decision making to meet our business goals. The role involves working alongside contract delivery and proposal team members and with customer counterparts; developing & maintaining respectful and effective working relationships is critical to our success. Technical expertise is required in Contract Formation, Contract Management Systems, Contract Structure, Knowledge Negotiation, Estimating Methods, Proposal Processes, Risk & Opportunity Management, Business Case Development and the application of applicable legislation, regulation and standards. Key Expectations responsibility for all commercial artefacts, tasks and obligations strategic thinking and applying a portfolio wide evaluation of topics and problems to ensure interdependencies and cross programme impacts are appropriately managed proactively anticipate risks and issues and raise awareness and help needed early demonstrate high levels of quality in products and high standards in application of commercial administrative duties maintain currency in programme environmental awareness maintain a value for money approach for our customers while understanding business goals and objectives Competencies Analytical skills Business financial acumen Communication Cross functional partnership Customer relationship management Decision making Negotiation Problem solving Preferred Qualifications and Experience Excellent customer relationship management Leadership experience - complex projects and/or teams WCC (formerly IACCM) qualification and/or experience in associated role Knowledge and skill in defence contracting, terms & conditions drafting, interpretation and negotiating Strong understanding of Single Source Contract Regulations Experience in or knowledge of bidding in competition Negotiation skills First time quality Fast and effective responsiveness in a multifaceted complex environment Demonstrable experience working in a matrix organisation Ability to handle a diverse fast paced high workload Able to work under supervision and independently Experience in identifying and implementing improvement initiatives Effective at finding opportunities and risks and managing them to create enhanced value for the organisation A positive work attitude and team building approach Adaptable - able to cope with changing requirements and multiple priorities and remain effective in difficult times Working experience - 7 years within a multinational global company environment and UK defence expertise are desirable Work Authorisation This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain immigration or labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll. Security Clearance This position requires the ability to obtain a UK security clearance for which UK residency is required. Location and Working Arrangements Location: Bristol, UK - hybrid working, 3 days in office per week. Relocation This position does not offer relocation assistance. Candidates must live in the immediate area or relocate at their own expense. Employment Type and Other Details Employment Type: Full time. Experience required: Manager level. Vacancy: 1. Shift: Not a shift worker (United Kingdom). Position is subject to contract and is contingent upon programme award. Key Skills: Forecasting, Hyperion, Cost Management, Construction Estimating, QlikView, HubSpot, Salesforce, Market Research, negotiation, Financial Planning. Employer will not sponsor applicants for employment visa status.
First Technical Recruitment
Digital Sales Partnerships Manager
First Technical Recruitment Newcastle, Staffordshire
Our top telecoms client is looking for a Digital Sales Partnership Manager to join their team on a 6 month contract basis in Keele Our Client has a requirement for a Digital Sales Partnership Manager, who will be required to work on a contract basis in Keele. Role Purpose: We are rapidly growing Internet Service Provider seeking to establish Digital Comparison Sites and affiliate partnerships as a core new route to market. The Digital Sales Partnerships Manager will be responsible for building this channel from the ground up; identifying, recruiting, and managing high-value partners who can drive significant broadband sales volume for the business. This role requires a commercially minded partnerships specialist who can secure advantageous trading terms, ensure we consistently ranks highly across partner platforms, with the ability to oversee the operational and technical processes that delivers high levels of customer acquisition. Success in this role will directly influence our ability to achieve ambitious 2026 sales targets, with the DCS/affiliate channel which is expected to become a major contributor to overall net adds. The position demands an individual with strong industry knowledge, a well-developed network, proven negotiation capability, and the presence and credibility to work with senior decision-makers across partner organisations. It is a hands-on, results-driven role designed for someone who can both shape strategy and execute at pace. Job Role Responsibilities: Partner Acquisition & Channel Development • Source and evaluate new affiliate and digital comparison partners aligned with our strategic and commercial objectives. • Establish the Digital Comparison Site route-to-market as a major sales channel for us. • Lead onboarding of partner organisations, ensuring smooth operational and technical set-up. Commercial Negotiation & Contract Management • Negotiate and secure trading agreements, including favourable commercial terms, SLAs, and performance expectations. • Ensure agreements maximise return on investment and contribute to aggressive sales targets. Channel Performance Management • Ensure we achieve high rankings and visibility across partner platforms daily. • Manage propositions, pricing, offers, and messaging in conjunction with Marketing and Sales teams. • Oversee the end-to-end sales commissions process internally and with partners. • Deliver regular performance reporting, insight generation, and forecasting. Operational & Technical Process Oversight • Work with internal teams (Marketing, BI, Sales Operations, IT & Finance), to deliver technical and administrative processes that are fully aligned. • Resolve operational blockers swiftly to maintain partner confidence and channel performance. Internal & External Stakeholder Management • Build and maintain strong relationships with partner account managers and commercial teams. • Act as the primary internal escalation point for partner-related issues. • Collaborate with internal departments to ensure proposition and operational alignment. Continuous Improvement & Market Insight • Monitor competitor activity across affiliate and comparison site channels. • Identify opportunities to optimise conversion, ranking, visibility, and operational efficiency. • Recommend channel improvements based on insight, analytics, and partner feedback. Experience / Skills / Knowledge / Qualifications: Degree or equivalent experience Industry-specific accreditations (commercial, partnerships, digital marketing) Proven experience in digital partnerships, affiliate management, or comparison site channels. Strong commercial negotiation experience. Experience managing performance-driven digital sales channels. Telecoms or utilities industry experience. Strong existing industry network. Experience scaling a new sales channel from inception. Experience in GTM strategy within a digital environment. Benefits: Competetitive day rate Hybrid working Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Digital Sales Partnership Manager Role looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included. JBRP1_UKTJ
Dec 18, 2025
Full time
Our top telecoms client is looking for a Digital Sales Partnership Manager to join their team on a 6 month contract basis in Keele Our Client has a requirement for a Digital Sales Partnership Manager, who will be required to work on a contract basis in Keele. Role Purpose: We are rapidly growing Internet Service Provider seeking to establish Digital Comparison Sites and affiliate partnerships as a core new route to market. The Digital Sales Partnerships Manager will be responsible for building this channel from the ground up; identifying, recruiting, and managing high-value partners who can drive significant broadband sales volume for the business. This role requires a commercially minded partnerships specialist who can secure advantageous trading terms, ensure we consistently ranks highly across partner platforms, with the ability to oversee the operational and technical processes that delivers high levels of customer acquisition. Success in this role will directly influence our ability to achieve ambitious 2026 sales targets, with the DCS/affiliate channel which is expected to become a major contributor to overall net adds. The position demands an individual with strong industry knowledge, a well-developed network, proven negotiation capability, and the presence and credibility to work with senior decision-makers across partner organisations. It is a hands-on, results-driven role designed for someone who can both shape strategy and execute at pace. Job Role Responsibilities: Partner Acquisition & Channel Development • Source and evaluate new affiliate and digital comparison partners aligned with our strategic and commercial objectives. • Establish the Digital Comparison Site route-to-market as a major sales channel for us. • Lead onboarding of partner organisations, ensuring smooth operational and technical set-up. Commercial Negotiation & Contract Management • Negotiate and secure trading agreements, including favourable commercial terms, SLAs, and performance expectations. • Ensure agreements maximise return on investment and contribute to aggressive sales targets. Channel Performance Management • Ensure we achieve high rankings and visibility across partner platforms daily. • Manage propositions, pricing, offers, and messaging in conjunction with Marketing and Sales teams. • Oversee the end-to-end sales commissions process internally and with partners. • Deliver regular performance reporting, insight generation, and forecasting. Operational & Technical Process Oversight • Work with internal teams (Marketing, BI, Sales Operations, IT & Finance), to deliver technical and administrative processes that are fully aligned. • Resolve operational blockers swiftly to maintain partner confidence and channel performance. Internal & External Stakeholder Management • Build and maintain strong relationships with partner account managers and commercial teams. • Act as the primary internal escalation point for partner-related issues. • Collaborate with internal departments to ensure proposition and operational alignment. Continuous Improvement & Market Insight • Monitor competitor activity across affiliate and comparison site channels. • Identify opportunities to optimise conversion, ranking, visibility, and operational efficiency. • Recommend channel improvements based on insight, analytics, and partner feedback. Experience / Skills / Knowledge / Qualifications: Degree or equivalent experience Industry-specific accreditations (commercial, partnerships, digital marketing) Proven experience in digital partnerships, affiliate management, or comparison site channels. Strong commercial negotiation experience. Experience managing performance-driven digital sales channels. Telecoms or utilities industry experience. Strong existing industry network. Experience scaling a new sales channel from inception. Experience in GTM strategy within a digital environment. Benefits: Competetitive day rate Hybrid working Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Digital Sales Partnership Manager Role looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included. JBRP1_UKTJ
Director Business Development, UK&I, Visa Commercial Solutions
Visa Inc.
Director Business Development, UK&I, Visa Commercial Solutions The Visa Commercial Solutions (VCS) team creates and delivers products to Visa clients and accelerates the seamless delivery of our products. Our team provides an opportunity for Visa to diversify its revenue with differentiated products and solutions that deepen customer relationships and deliver innovative solutions across other networks. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world. This role will report into the Head of VCS, UK&I. This is a unique opportunity to be part of expanding sales outside core Visa offerings in the fast-moving world of payments. This role will be responsible for partnering with the regional leader to achieve aggressive sales targets and contributing to the continued growth of VCS by driving new sales growth. We will be working in an agile environment so this person must be proactive in ensuring we achieve our goals, and skilled in pivoting and adjusting as new information and opportunities come to light. What we expect of you, day to day. Leads prospecting and new customer acquisition strategies for opportunities beyond existing Visa relationships in core, consumer. Builds relationships with new stakeholders Works closely with Account Executives to coordinate opportunities with overall customer account plan Researches customer and market trends to identify potential new clients and opportunities, introduce innovative solutions, and position Visa as a market leader Assesses deal potential after identifying new opportunities based on strong Visa product and solution knowledge, and maintains cross-functional relationships to pull in specialists and engineers where needed to drive deals forward Anticipates and uncovers 'hidden' client needs, giving them confidence that Visa can address their needs and jointly achieve their business objectives Leads with a client-first sales mindset and creates custom, differentiated solutions that grow Visa and clients' business Maintains awareness of deal margins when negotiating and effectively sells and negotiates based on value to close deals quickly and effectively Leverages internal (e.g., Legal, Finance, Risk & Compliance, Marketing) and external partnerships to bring the best of Visa to clients. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Senior level B2B sales experience, particularly in Corporate Banking, Large and Middle Market, and Industry Verticals Experience selling to Large Corporates, Fintechs, Issuers, or Processors Deep knowledge of the various sales cycles and stages The successful candidate will effectively lead new customer acquisition activities and effectively manage them throughout the entire sales cycle. In doing so, the candidate can work collaboratively across internal Visa functions to build a Visa network, solve complex problems, and serve as the face of Visa to external partners. The ideal candidate will bring passion for and interest in Payments, Fintech, Small and Medium Enterprise, and Large Market, with client-relationship building skills, presence, and knowledge of Commercial Payment strategies and priorities. This is a proactive candidate that is resilient when faced with challenges and has the ability to execute on ambitious goals. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Dec 18, 2025
Full time
Director Business Development, UK&I, Visa Commercial Solutions The Visa Commercial Solutions (VCS) team creates and delivers products to Visa clients and accelerates the seamless delivery of our products. Our team provides an opportunity for Visa to diversify its revenue with differentiated products and solutions that deepen customer relationships and deliver innovative solutions across other networks. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world. This role will report into the Head of VCS, UK&I. This is a unique opportunity to be part of expanding sales outside core Visa offerings in the fast-moving world of payments. This role will be responsible for partnering with the regional leader to achieve aggressive sales targets and contributing to the continued growth of VCS by driving new sales growth. We will be working in an agile environment so this person must be proactive in ensuring we achieve our goals, and skilled in pivoting and adjusting as new information and opportunities come to light. What we expect of you, day to day. Leads prospecting and new customer acquisition strategies for opportunities beyond existing Visa relationships in core, consumer. Builds relationships with new stakeholders Works closely with Account Executives to coordinate opportunities with overall customer account plan Researches customer and market trends to identify potential new clients and opportunities, introduce innovative solutions, and position Visa as a market leader Assesses deal potential after identifying new opportunities based on strong Visa product and solution knowledge, and maintains cross-functional relationships to pull in specialists and engineers where needed to drive deals forward Anticipates and uncovers 'hidden' client needs, giving them confidence that Visa can address their needs and jointly achieve their business objectives Leads with a client-first sales mindset and creates custom, differentiated solutions that grow Visa and clients' business Maintains awareness of deal margins when negotiating and effectively sells and negotiates based on value to close deals quickly and effectively Leverages internal (e.g., Legal, Finance, Risk & Compliance, Marketing) and external partnerships to bring the best of Visa to clients. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Senior level B2B sales experience, particularly in Corporate Banking, Large and Middle Market, and Industry Verticals Experience selling to Large Corporates, Fintechs, Issuers, or Processors Deep knowledge of the various sales cycles and stages The successful candidate will effectively lead new customer acquisition activities and effectively manage them throughout the entire sales cycle. In doing so, the candidate can work collaboratively across internal Visa functions to build a Visa network, solve complex problems, and serve as the face of Visa to external partners. The ideal candidate will bring passion for and interest in Payments, Fintech, Small and Medium Enterprise, and Large Market, with client-relationship building skills, presence, and knowledge of Commercial Payment strategies and priorities. This is a proactive candidate that is resilient when faced with challenges and has the ability to execute on ambitious goals. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
First Technical Recruitment
Senior Commercial Manager
First Technical Recruitment Newcastle, Staffordshire
Our top Telecoms client is looking for a Senior Commerical Manager to join their team in Keele on a contract basis Our Client has a requirement for a Senior Commerical Manager, who will be required to work on a contract basis in Keele. Role Purpose: The Senior Commercial Manager will lead the commercial performance of the retail business, owning trading results, pricing, profitability, and proposition development. You will combine strong financial acumen with customer insight to maximise margin, grow revenues and ensure that commercial decisions are aligned with strategy. This role is central to shaping the commercial agenda of the telecoms consumer business - turning market insight, financial data and marketing capability into growth. Job Role Responsibilities: Commercial Performance & Trading Own weekly and monthly retail trading performance, including acquisition, churn, ARPU, product mix, and customer lifetime value. Lead forecasting, budgeting and commercial planning cycles, ensuring accurate translation of trading trends into financial performance. Drive margin improvement through optimisation of pricing, promotions, channel incentives and product economics. Identify underlying performance drivers, risks and opportunities across channels (online, retail, partner, telesales). Present commercial performance and recommendations to senior leadership Profitability & Financial Acumen Own the P&L for key products/segments, ensuring profitability targets are met or exceeded. Build and maintain robust business cases for new propositions, campaigns, pricing changes and channel investments. Work with Finance and Strategy to track ROI, unit economics, gross margin and cost-to-serve. Model complex commercial scenarios and provide actionable recommendations. Propositions, Pricing & Insight Lead development of consumer propositions (mobile, broadband, bundles, add-ons), ensuring strong product-market fit. Own pricing strategy across retail channels, balancing competitiveness with profitability. Use market and competitor insight to shape proposition roadmap and inform trading decisions. Partner with Product, Marketing and Digital teams to launch new propositions successfully Marketing & Go-To-Market Execution Work with Marketing to build and optimise campaigns that improve acquisition, retention and ARPU. Ensure propositions and pricing are clearly articulated, compelling, and aligned with brand positioning. Drive go-to-market readiness, ensuring operational teams, sales channels and digital journeys are aligned Stakeholder Management & Leadership Act as the commercial lead with Marketing, Finance, Product, Trading, Retail and Digital teams. Influence senior stakeholders through clear business storytelling, insight and commercial rigour. Mentor junior commercial managers and analysts, building capability across the team. Experience / Skills / Knowledge / Qualifications: Strong telecoms or subscription-based industry experience (mobile, broadband, SaaS, media). Proven track record in commercial management, retail trading, P&L ownership, and improving profitability. Excellent financial modelling and analytical skills - able to turn data into actionable decisions. Experience in pricing, proposition development, or consumer marketing. Strong understanding of customer behaviour, market dynamics and competitive landscape. Understanding with digital trading, e-commerce funnels and omnichannel retail. Experience with demand forecasting, customer segmentation, CRM or campaign optimisation. Able to influence cross-functionally and work effectively with senior leaders. Excellent verbal and written communication; strong commercial storytelling Desirable Experience launching new propositions in competitive markets (mobile, full fibre, 5G, FMC etc.). Line management experience and ability to coach others. Benefits: Hybrid working Competitive rate Outside IR35 Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for A Senior Commercial Manager looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included. JBRP1_UKTJ
Dec 18, 2025
Full time
Our top Telecoms client is looking for a Senior Commerical Manager to join their team in Keele on a contract basis Our Client has a requirement for a Senior Commerical Manager, who will be required to work on a contract basis in Keele. Role Purpose: The Senior Commercial Manager will lead the commercial performance of the retail business, owning trading results, pricing, profitability, and proposition development. You will combine strong financial acumen with customer insight to maximise margin, grow revenues and ensure that commercial decisions are aligned with strategy. This role is central to shaping the commercial agenda of the telecoms consumer business - turning market insight, financial data and marketing capability into growth. Job Role Responsibilities: Commercial Performance & Trading Own weekly and monthly retail trading performance, including acquisition, churn, ARPU, product mix, and customer lifetime value. Lead forecasting, budgeting and commercial planning cycles, ensuring accurate translation of trading trends into financial performance. Drive margin improvement through optimisation of pricing, promotions, channel incentives and product economics. Identify underlying performance drivers, risks and opportunities across channels (online, retail, partner, telesales). Present commercial performance and recommendations to senior leadership Profitability & Financial Acumen Own the P&L for key products/segments, ensuring profitability targets are met or exceeded. Build and maintain robust business cases for new propositions, campaigns, pricing changes and channel investments. Work with Finance and Strategy to track ROI, unit economics, gross margin and cost-to-serve. Model complex commercial scenarios and provide actionable recommendations. Propositions, Pricing & Insight Lead development of consumer propositions (mobile, broadband, bundles, add-ons), ensuring strong product-market fit. Own pricing strategy across retail channels, balancing competitiveness with profitability. Use market and competitor insight to shape proposition roadmap and inform trading decisions. Partner with Product, Marketing and Digital teams to launch new propositions successfully Marketing & Go-To-Market Execution Work with Marketing to build and optimise campaigns that improve acquisition, retention and ARPU. Ensure propositions and pricing are clearly articulated, compelling, and aligned with brand positioning. Drive go-to-market readiness, ensuring operational teams, sales channels and digital journeys are aligned Stakeholder Management & Leadership Act as the commercial lead with Marketing, Finance, Product, Trading, Retail and Digital teams. Influence senior stakeholders through clear business storytelling, insight and commercial rigour. Mentor junior commercial managers and analysts, building capability across the team. Experience / Skills / Knowledge / Qualifications: Strong telecoms or subscription-based industry experience (mobile, broadband, SaaS, media). Proven track record in commercial management, retail trading, P&L ownership, and improving profitability. Excellent financial modelling and analytical skills - able to turn data into actionable decisions. Experience in pricing, proposition development, or consumer marketing. Strong understanding of customer behaviour, market dynamics and competitive landscape. Understanding with digital trading, e-commerce funnels and omnichannel retail. Experience with demand forecasting, customer segmentation, CRM or campaign optimisation. Able to influence cross-functionally and work effectively with senior leaders. Excellent verbal and written communication; strong commercial storytelling Desirable Experience launching new propositions in competitive markets (mobile, full fibre, 5G, FMC etc.). Line management experience and ability to coach others. Benefits: Hybrid working Competitive rate Outside IR35 Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for A Senior Commercial Manager looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included. JBRP1_UKTJ
Senior Customer Success Manager - Manufacturing
black.ai City, Manchester
Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. An awesome opportunity has arisen for a Manufacturing focused, Senior Customer Success Manager to join our team! This is a full time role that will be hybrid from Manchester. You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing customers in the Manufacturing industry. About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise level organisation Deep industry experience in the Manufacturing industry Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast paced, dynamic environment How you will spend your time: Serve as a strategic partner to a curated portfolio of customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary Flexible working arrangements - we encourage you to create the best work blend while working from your home and the local SafetyCulture office Access to professional and personal training and development opportunities - Hackathons, Workshops, Lunch & Learns We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies You'll also receive other perks such as: In house Culinary Crew serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global offsite Table tennis, board games, gym sessions, book club, and pet friendly offices We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out - hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via YouTube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Dec 18, 2025
Full time
Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. An awesome opportunity has arisen for a Manufacturing focused, Senior Customer Success Manager to join our team! This is a full time role that will be hybrid from Manchester. You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing customers in the Manufacturing industry. About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise level organisation Deep industry experience in the Manufacturing industry Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast paced, dynamic environment How you will spend your time: Serve as a strategic partner to a curated portfolio of customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary Flexible working arrangements - we encourage you to create the best work blend while working from your home and the local SafetyCulture office Access to professional and personal training and development opportunities - Hackathons, Workshops, Lunch & Learns We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies You'll also receive other perks such as: In house Culinary Crew serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global offsite Table tennis, board games, gym sessions, book club, and pet friendly offices We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out - hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via YouTube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Senior Software Engineer
Story Terrace Inc.
About Titanbay At Titanbay, we are on a mission to open up private market investing for wealth managers, private banks, and their customers. We are deeply committed to delivering unmatched value and service to our clients by offering innovative solutions that empower our customers to navigate private markets with confidence and success. Our ethos revolves around customer obsession and our ability to solve difficult problems well for our customers. We believe in fostering a culture of transparency, integrity, and accountability, where every team member is empowered to take ownership, act with urgency, and earn the trust of our colleagues, clients, and partners. Join us on our journey to reshape the future of private market investing and unlock new opportunities for wealth managers and investors alike. About the Role We are seeking a Senior Software Engineer to play a key role in building and scaling our software solutions. You'll help drive architectural decisions, guide technical direction, and contribute hands on to product development. While this role doesn't involve direct line management, you'll be a key technical leader and mentor within the team. You'll work closely with product managers, designers, and engineers to build scalable, maintainable systems that support the next phase of Titanbay's growth. This is a great opportunity for someone who enjoys solving complex problems, collaborating across disciplines, and helping others succeed. What you'll do Design and implement scalable front end and back end architecture Drive technical excellence and promote best practices across development, testing, and deployment Collaborate with cross functional teams to turn product ideas into robust technical solutions Develop and maintain APIs, databases, and cloud infrastructure Ensure systems are secure, performant, and easy to maintain Troubleshoot and resolve complex technical challenges Mentor other engineers, contributing to a culture of learning and collaboration Share knowledge through documentation, reviews, and technical discussions Stay current with industry trends and suggest improvements where appropriate What you'll bring We don't expect you to tick every box. If you bring strong technical skills and a growth mindset, we'd love to hear from you. You might have: Proven experience as a Senior Full Stack Engineer or similar Deep experience with TypeScript and modern JavaScript frameworks (we use Vue.js) Strong backend development experience, including working with cloud infrastructure Familiarity with Google Cloud Platform (GCP) and Terraform Experience with document based databases like Firestore A strong grasp of software architecture, scalability, and performance optimisation Excellent problem solving skills and attention to detail Experience mentoring or supporting other engineers A collaborative, open approach to working with others Benefits & Perks We believe great work happens when people feel supported, in and out of the workplace. Here's what you can expect as part of the team: Benefits 28 days holiday plus bank holidays (with the option to roll over up to 5 days per year) Employee share options Private health insurance Private dental cover Life insurance (3x salary) Flexible salary sacrifice pension ClassPass health & wellbeing membership Juno lifestyle allowance Employee Assistance Programme (EAP) ParentPromise digital new parent support Flexible working Work from anywhere (up to one month per year) Regular team events, lunches, and days out Titanbay does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.
Dec 18, 2025
Full time
About Titanbay At Titanbay, we are on a mission to open up private market investing for wealth managers, private banks, and their customers. We are deeply committed to delivering unmatched value and service to our clients by offering innovative solutions that empower our customers to navigate private markets with confidence and success. Our ethos revolves around customer obsession and our ability to solve difficult problems well for our customers. We believe in fostering a culture of transparency, integrity, and accountability, where every team member is empowered to take ownership, act with urgency, and earn the trust of our colleagues, clients, and partners. Join us on our journey to reshape the future of private market investing and unlock new opportunities for wealth managers and investors alike. About the Role We are seeking a Senior Software Engineer to play a key role in building and scaling our software solutions. You'll help drive architectural decisions, guide technical direction, and contribute hands on to product development. While this role doesn't involve direct line management, you'll be a key technical leader and mentor within the team. You'll work closely with product managers, designers, and engineers to build scalable, maintainable systems that support the next phase of Titanbay's growth. This is a great opportunity for someone who enjoys solving complex problems, collaborating across disciplines, and helping others succeed. What you'll do Design and implement scalable front end and back end architecture Drive technical excellence and promote best practices across development, testing, and deployment Collaborate with cross functional teams to turn product ideas into robust technical solutions Develop and maintain APIs, databases, and cloud infrastructure Ensure systems are secure, performant, and easy to maintain Troubleshoot and resolve complex technical challenges Mentor other engineers, contributing to a culture of learning and collaboration Share knowledge through documentation, reviews, and technical discussions Stay current with industry trends and suggest improvements where appropriate What you'll bring We don't expect you to tick every box. If you bring strong technical skills and a growth mindset, we'd love to hear from you. You might have: Proven experience as a Senior Full Stack Engineer or similar Deep experience with TypeScript and modern JavaScript frameworks (we use Vue.js) Strong backend development experience, including working with cloud infrastructure Familiarity with Google Cloud Platform (GCP) and Terraform Experience with document based databases like Firestore A strong grasp of software architecture, scalability, and performance optimisation Excellent problem solving skills and attention to detail Experience mentoring or supporting other engineers A collaborative, open approach to working with others Benefits & Perks We believe great work happens when people feel supported, in and out of the workplace. Here's what you can expect as part of the team: Benefits 28 days holiday plus bank holidays (with the option to roll over up to 5 days per year) Employee share options Private health insurance Private dental cover Life insurance (3x salary) Flexible salary sacrifice pension ClassPass health & wellbeing membership Juno lifestyle allowance Employee Assistance Programme (EAP) ParentPromise digital new parent support Flexible working Work from anywhere (up to one month per year) Regular team events, lunches, and days out Titanbay does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.
Business Development Senior Director
WNC Corp.
We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude. Job Description Duties and responsibilities Revenue Growth and account penetration o Develop and execute a comprehensive business development plan for the UK telecom and Service Operators market to drive revenue growth.o Identify and evaluate market trends, customer needs, and competitor activities to ensure the organization's competitive advantage.o Establish and maintain BD key performance indicators (KPIs) to track and report on business growth progress regularly. New Business Opportunities: o Identify, assess, and create new business opportunities in alignment with the company's strategic growth goals.o Formulate and execute plans to enter existing and new accounts, develop new account network, and expand existing account relationships Relationship Building with Senior Stakeholders: o Cultivate and nurture strong relationships with senior stakeholders within our customer/prospect base.o Act as a primary point of contact for key customers, addressing their concerns, and ensuring their needs are met.o Leverage relationships to identify opportunities for cross-selling and upselling our products and services.# 4. Telecom Market Expertise:o Possess in-depth knowledge and expertise in the telecom industry, with a focus on UK market trends, technologies, and regulations.o Stay updated on emerging technologies and trends in the telecom sector and assess their potential impact on the company's offerings.o Provide guidance to the product development team to ensure our products and services align with market demands in the telecom sector.# 5. Understanding of RFX Processes:o Have a strong understanding of the Request for X (RFP, RFI, RFQ) process, particularly as it relates to the telecom and service operators industry.o Lead the development and submission of RFP responses, working closely with the sales and technical teams to ensure timely and accurate submissions.o Analyze RFP requirements, assess our capabilities, and recommend bid or no-bid decisions to maximize success rates.o Develop and maintain a repository of RFP responses, ensuring that they are up-to-date and compliant with industry standards. Qualifications Bachelor's degree in Business, technology, or a related field (MBA preferred). Proven track record of at least 8 years in technology and/ord telecom business development, sales, or a related role, with a minimum of 5 years in a senior manager capacity. Understanding of OEM/ODM business model and hardware/CPE Strong analytical and strategic thinking skills, with the ability to turn market insights into actionable plans. Exceptional negotiation, communication, and presentation skills. Ability to influence and build consensus across cross-functional teams. Multilingual skills, with proficiency in English and ideally, one European language. Market Analysis: Proficiency in market analysis tools and methodologies to evaluate market trends, competitor activities, and customer needs effectively. Collaborative Mindset: Ability to work collaboratively with cross-functional teams and departments to ensure the successful execution of business development strategies and initiatives. Capable of creating innovative business model proposals, demonstrating executive presence, and managing relationships effectively. Quick learner with excellent analytical and problem-solving abilities. Strong work ethic, team-player mentality, and ability to multitask efficiently. Soft Skills Adaptability: The ability to adapt to a dynamic and ever-changing business environment is essential. The UK Business Development Directormust be flexible and open to adjusting strategies and approaches as market conditions evolve. Influence and Persuasion: Strong interpersonal and persuasion skills are necessary to build and maintain relationships with senior stakeholders. The ability to influence and convince others, both within the organization and with customers, is critical. Problem-Solving: This role demands a strong problem-solving ability. Soft skills such as critical thinking, creative problem-solving, and the capacity to make informed decisions under pressure are essential for addressing complex market challenges. Cultural Sensitivity: Given the diversity of the European market and Taiwanese business practices, cultural sensitivity and awareness are crucial. Understanding and respecting cultural nuances and differences within the region will facilitate effective communication and relationship-building. Resilience: Business development can be a challenging field with ups and downs. The ability to bounce back from setbacks and maintain a positive attitude in the face of obstacles is a valuable soft skill for this role. Experience 15+ years with a proven track record of business development and sales/Business development, including at least 5 years of executive relationships/engagement with Tier 1 Telco operators. Deep understanding of Broadband Service Providers with a proven track record Minimum 8 years of managing technology support for OEMs, ODMs across telecom portfolios: broadband, CPE, wireless, Software Minimum 10 years of experiences responding, leading RFI, RFP, from a technology perspective Languages Native English speaker Second European language preferred (Spanish, French, German) Chinese a plus Location and working conditions UK based with regular visits to other European locations20-30% of time will be spent on the road and travelling across Europe and other geographies Direct reports Initially, this role is an individual contributor and will report to WNC's Europe Senior Vice President. Depending on performance this role will evolve to a team management role. Education Work Experience Language Skills Business Development, Business Relationship Management (BRM), Business-to-Business (B2B), Change Management, Commercial Awareness, Customer Analytics, Customer Intelligence, Customer Retentions, Executing Plans, Forecast Management, International Business Development, Market Opportunities, Market Potential, Market Share, Negotiation Strategies, New Business Development, Order Management, Partner Relationship Management (PRM), Positioning Strategies, Professional Presentation, Sales Operations, Sales Orders, Sales Territory Management, Shareholder Value, Strategic AlliancesWNC has established itself as a company with a solid, robust culture built upon the core values of fundamentals advocacy, team cohesion, customer trust, and value creation.We have also established a comprehensive talent cultivation system that ensures a great work experience at WNC through digital transformation, employee learning & development programs, recruitment and compensation strategies and friendly workplace initiatives. We have also been implementing a "learning organization" initiative to encourage employees to adopt a mindset of always striving to better yourself. At WNC, you will receive the resources you need to enhance your cross-disciplinary skills and open up new possibilities for your career!In today's interconnected world, our goal is to make WNC a leading company in the field of network communications technology integration. Come join us and work together to create positive connections and interactions as well as a harmonious, sustainable society for all.
Dec 18, 2025
Full time
We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude. Job Description Duties and responsibilities Revenue Growth and account penetration o Develop and execute a comprehensive business development plan for the UK telecom and Service Operators market to drive revenue growth.o Identify and evaluate market trends, customer needs, and competitor activities to ensure the organization's competitive advantage.o Establish and maintain BD key performance indicators (KPIs) to track and report on business growth progress regularly. New Business Opportunities: o Identify, assess, and create new business opportunities in alignment with the company's strategic growth goals.o Formulate and execute plans to enter existing and new accounts, develop new account network, and expand existing account relationships Relationship Building with Senior Stakeholders: o Cultivate and nurture strong relationships with senior stakeholders within our customer/prospect base.o Act as a primary point of contact for key customers, addressing their concerns, and ensuring their needs are met.o Leverage relationships to identify opportunities for cross-selling and upselling our products and services.# 4. Telecom Market Expertise:o Possess in-depth knowledge and expertise in the telecom industry, with a focus on UK market trends, technologies, and regulations.o Stay updated on emerging technologies and trends in the telecom sector and assess their potential impact on the company's offerings.o Provide guidance to the product development team to ensure our products and services align with market demands in the telecom sector.# 5. Understanding of RFX Processes:o Have a strong understanding of the Request for X (RFP, RFI, RFQ) process, particularly as it relates to the telecom and service operators industry.o Lead the development and submission of RFP responses, working closely with the sales and technical teams to ensure timely and accurate submissions.o Analyze RFP requirements, assess our capabilities, and recommend bid or no-bid decisions to maximize success rates.o Develop and maintain a repository of RFP responses, ensuring that they are up-to-date and compliant with industry standards. Qualifications Bachelor's degree in Business, technology, or a related field (MBA preferred). Proven track record of at least 8 years in technology and/ord telecom business development, sales, or a related role, with a minimum of 5 years in a senior manager capacity. Understanding of OEM/ODM business model and hardware/CPE Strong analytical and strategic thinking skills, with the ability to turn market insights into actionable plans. Exceptional negotiation, communication, and presentation skills. Ability to influence and build consensus across cross-functional teams. Multilingual skills, with proficiency in English and ideally, one European language. Market Analysis: Proficiency in market analysis tools and methodologies to evaluate market trends, competitor activities, and customer needs effectively. Collaborative Mindset: Ability to work collaboratively with cross-functional teams and departments to ensure the successful execution of business development strategies and initiatives. Capable of creating innovative business model proposals, demonstrating executive presence, and managing relationships effectively. Quick learner with excellent analytical and problem-solving abilities. Strong work ethic, team-player mentality, and ability to multitask efficiently. Soft Skills Adaptability: The ability to adapt to a dynamic and ever-changing business environment is essential. The UK Business Development Directormust be flexible and open to adjusting strategies and approaches as market conditions evolve. Influence and Persuasion: Strong interpersonal and persuasion skills are necessary to build and maintain relationships with senior stakeholders. The ability to influence and convince others, both within the organization and with customers, is critical. Problem-Solving: This role demands a strong problem-solving ability. Soft skills such as critical thinking, creative problem-solving, and the capacity to make informed decisions under pressure are essential for addressing complex market challenges. Cultural Sensitivity: Given the diversity of the European market and Taiwanese business practices, cultural sensitivity and awareness are crucial. Understanding and respecting cultural nuances and differences within the region will facilitate effective communication and relationship-building. Resilience: Business development can be a challenging field with ups and downs. The ability to bounce back from setbacks and maintain a positive attitude in the face of obstacles is a valuable soft skill for this role. Experience 15+ years with a proven track record of business development and sales/Business development, including at least 5 years of executive relationships/engagement with Tier 1 Telco operators. Deep understanding of Broadband Service Providers with a proven track record Minimum 8 years of managing technology support for OEMs, ODMs across telecom portfolios: broadband, CPE, wireless, Software Minimum 10 years of experiences responding, leading RFI, RFP, from a technology perspective Languages Native English speaker Second European language preferred (Spanish, French, German) Chinese a plus Location and working conditions UK based with regular visits to other European locations20-30% of time will be spent on the road and travelling across Europe and other geographies Direct reports Initially, this role is an individual contributor and will report to WNC's Europe Senior Vice President. Depending on performance this role will evolve to a team management role. Education Work Experience Language Skills Business Development, Business Relationship Management (BRM), Business-to-Business (B2B), Change Management, Commercial Awareness, Customer Analytics, Customer Intelligence, Customer Retentions, Executing Plans, Forecast Management, International Business Development, Market Opportunities, Market Potential, Market Share, Negotiation Strategies, New Business Development, Order Management, Partner Relationship Management (PRM), Positioning Strategies, Professional Presentation, Sales Operations, Sales Orders, Sales Territory Management, Shareholder Value, Strategic AlliancesWNC has established itself as a company with a solid, robust culture built upon the core values of fundamentals advocacy, team cohesion, customer trust, and value creation.We have also established a comprehensive talent cultivation system that ensures a great work experience at WNC through digital transformation, employee learning & development programs, recruitment and compensation strategies and friendly workplace initiatives. We have also been implementing a "learning organization" initiative to encourage employees to adopt a mindset of always striving to better yourself. At WNC, you will receive the resources you need to enhance your cross-disciplinary skills and open up new possibilities for your career!In today's interconnected world, our goal is to make WNC a leading company in the field of network communications technology integration. Come join us and work together to create positive connections and interactions as well as a harmonious, sustainable society for all.
KP Snacks
Wholesale Channel Controller
KP Snacks Slough, Berkshire
Wholesale Channel Controller (known internally as Route-to-Market Controller) Slough (Head Office) We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person a few days per week, as we know the best ideas and relationships grow when we collaborate side by side. We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows. Join our snack-loving team We're looking for a Wholesale Channel Controller to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role As Wholesale Controller, you'll lead a talented team of nine account managers and business development managers, plus a dynamic 3rd Party Field Sales team. You'll work closely with Shopper Marketing, Category Management, Finance and Supply teams to deliver sustainable growth in the Wholesale Channel. This is a senior leadership role where you'll champion strategic initiatives, strengthen trade partnerships and ensure KP Snacks continues to be recognised as best in class by the industry Advantage Group Survey. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: £7,500 annual car cash allowance. Annual bonus scheme (target 10% of salary), with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Lead and inspire a team of nine account managers and business development managers , setting clear objectives, coaching for success and creating a culture of accountability and high performance Manage and optimise the 3rd Party Field Sales team , ensuring strong execution of promotional plans, compliance with KP Snacks standards and effective coverage across the Wholesale Channel Develop and deliver the Wholesale Channel strategy , aligning with KP Snacks' commercial priorities and identifying opportunities for growth through data-driven insights and market trends Build and maintain senior-level relationships with key wholesale partners , negotiating terms, joint business plans and promotional agreements to deliver mutual value and long-term partnerships Own the P&L for the Wholesale Channel , monitoring performance, managing budgets and delivering sustainable, profitable sales growth while balancing investment and return Collaborate with cross-functional teams , including Shopper Marketing, Category Management, Finance and Supply Chain, to ensure best-in-class execution and support for customers Champion continuous improvement , identifying process efficiencies, leveraging technology and driving innovation in how we engage with wholesale customers Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: Proven experience in front-line FMCG sales , ideally within an Impulse Category, with a proven track record of delivering results. Typically gained over several years in senior commercial roles. Strong network across the UK Wholesale Channel , with established senior-level contacts and the ability to influence at all levels Proven leadership experience , including coaching, developing and motivating teams to achieve ambitious targets Commercial acumen and negotiation expertise , with experience in creating joint business plans and delivering profitable growth P&L management skills , with the ability to balance investment and return while driving sustainable performance High levels of pace, agility and ambition , with a proactive approach to problem-solving and a desire to build long-term partnerships
Dec 18, 2025
Full time
Wholesale Channel Controller (known internally as Route-to-Market Controller) Slough (Head Office) We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person a few days per week, as we know the best ideas and relationships grow when we collaborate side by side. We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows. Join our snack-loving team We're looking for a Wholesale Channel Controller to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role As Wholesale Controller, you'll lead a talented team of nine account managers and business development managers, plus a dynamic 3rd Party Field Sales team. You'll work closely with Shopper Marketing, Category Management, Finance and Supply teams to deliver sustainable growth in the Wholesale Channel. This is a senior leadership role where you'll champion strategic initiatives, strengthen trade partnerships and ensure KP Snacks continues to be recognised as best in class by the industry Advantage Group Survey. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: £7,500 annual car cash allowance. Annual bonus scheme (target 10% of salary), with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Lead and inspire a team of nine account managers and business development managers , setting clear objectives, coaching for success and creating a culture of accountability and high performance Manage and optimise the 3rd Party Field Sales team , ensuring strong execution of promotional plans, compliance with KP Snacks standards and effective coverage across the Wholesale Channel Develop and deliver the Wholesale Channel strategy , aligning with KP Snacks' commercial priorities and identifying opportunities for growth through data-driven insights and market trends Build and maintain senior-level relationships with key wholesale partners , negotiating terms, joint business plans and promotional agreements to deliver mutual value and long-term partnerships Own the P&L for the Wholesale Channel , monitoring performance, managing budgets and delivering sustainable, profitable sales growth while balancing investment and return Collaborate with cross-functional teams , including Shopper Marketing, Category Management, Finance and Supply Chain, to ensure best-in-class execution and support for customers Champion continuous improvement , identifying process efficiencies, leveraging technology and driving innovation in how we engage with wholesale customers Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: Proven experience in front-line FMCG sales , ideally within an Impulse Category, with a proven track record of delivering results. Typically gained over several years in senior commercial roles. Strong network across the UK Wholesale Channel , with established senior-level contacts and the ability to influence at all levels Proven leadership experience , including coaching, developing and motivating teams to achieve ambitious targets Commercial acumen and negotiation expertise , with experience in creating joint business plans and delivering profitable growth P&L management skills , with the ability to balance investment and return while driving sustainable performance High levels of pace, agility and ambition , with a proactive approach to problem-solving and a desire to build long-term partnerships
Recruitment Partner.
The Watch House & Co
Recruitment Partner At WatchHouse , we're redefining modern hospitality through exceptional coffee and unforgettable guest experiences. As our Recruitment Partner , you will play a pivotal role in shaping the teams that power our growing estate of Houses and support functions. This is a hands on recruitment role - ideal for someone who thrives in a fast paced, people centric environment, combining proactive talent sourcing, candidate experience excellence, and end to end recruitment delivery. You'll be at the heart of our growth, building teams who embody the WatchHouse core values and elevate modern hospitality. Reporting Line Reports to: Head of People Key Responsibilities: Talent Attraction & Sourcing Proactively source candidates using LinkedIn, job boards, social media, referrals, and direct headhunting. Build and maintain talent pipelines for key operational and management roles. Write engaging, values driven job adverts that reflect the WatchHouse tone of voice. Attend industry events, job fairs, and networking sessions to grow our talent network and brand presence. Recruitment Operations Manage the end to end recruitment process, from initial briefing through to offer and acceptance. Partner with hiring managers to create clear and accurate role briefs, offering market insight and salary benchmarking. Screen candidates, conduct interviews, and coordinate assessment processes. Deliver an outstanding candidate experience, ensuring timely communication and constructive feedback at every stage. Track and report on key recruitment metrics (e.g., time to hire, source of hire). Drive inclusive hiring practices, ensuring diverse talent pipelines and equitable processes. Continuously review and improve recruitment processes, tools and ATS workflows to increase efficiency and candidate experience. Trial Shifts & Onboarding Lead the organization and scheduling of trial shifts, ensuring a smooth and engaging experience for candidates. Act as the primary point of contact for trial shift logistics, including briefing candidates and aligning with hiring managers. Gather and evaluate feedback from trial shift locations to support effective decision making. Partner with managers and the People team to coordinate training and onboarding, ensuring successful integration of new hires. Employer Brand & Culture Champion Represent WatchHouse as an employer of choice, actively engaging with the wider hospitality community. Partner with Marketing on recruitment campaigns and social content to promote our culture and opportunities. Champion our values internally and externally, ensuring candidates experience the WatchHouse culture from their first interaction. Onboarding & Pre Employment Manage the transition from offer to day one, including pre employment checks and paperwork. Partner with the People team to ensure new starters are fully prepared and welcomed into the business. Key Requirements Proven experience managing the full recruitment lifecycle independently, ideally in a fast paced, customer facing industry. Strong skills in indirect sourcing, headhunting, and building talent pipelines across multiple levels of a business. Excellent stakeholder management, with the confidence to advise hiring managers and senior leaders. Familiarity with ATS systems (e.g., Harri) and the ability to use data to drive recruitment decisions. Outstanding communication skills, with the ability to act as a confident brand ambassador. Hospitality recruitment experience is advantageous but not essential. Role Details Full time, 40 hours per week, based between WatchHouse across London and our Bermondsey HQ. 5 days out of 7, with flexibility for evenings/weekends to attend recruitment events or support peak hiring. Occasional international travel to support new site openings or regional recruitment needs. Why Join WatchHouse? At WatchHouse, we're building the best coffee team in the world. As Recruitment Partner, you'll be instrumental in helping us grow and maintain our reputation for exceptional talent and hospitality. You'll work in a dynamic, supportive environment that values curiosity, diligence, and a can do attitude - while helping shape our continued expansion across the UK and internationally (including New York and the UAE). This is a unique opportunity to make a real impact at one of the UK's most exciting and fast growing hospitality brands. Our Job Application Privacy notice
Dec 17, 2025
Full time
Recruitment Partner At WatchHouse , we're redefining modern hospitality through exceptional coffee and unforgettable guest experiences. As our Recruitment Partner , you will play a pivotal role in shaping the teams that power our growing estate of Houses and support functions. This is a hands on recruitment role - ideal for someone who thrives in a fast paced, people centric environment, combining proactive talent sourcing, candidate experience excellence, and end to end recruitment delivery. You'll be at the heart of our growth, building teams who embody the WatchHouse core values and elevate modern hospitality. Reporting Line Reports to: Head of People Key Responsibilities: Talent Attraction & Sourcing Proactively source candidates using LinkedIn, job boards, social media, referrals, and direct headhunting. Build and maintain talent pipelines for key operational and management roles. Write engaging, values driven job adverts that reflect the WatchHouse tone of voice. Attend industry events, job fairs, and networking sessions to grow our talent network and brand presence. Recruitment Operations Manage the end to end recruitment process, from initial briefing through to offer and acceptance. Partner with hiring managers to create clear and accurate role briefs, offering market insight and salary benchmarking. Screen candidates, conduct interviews, and coordinate assessment processes. Deliver an outstanding candidate experience, ensuring timely communication and constructive feedback at every stage. Track and report on key recruitment metrics (e.g., time to hire, source of hire). Drive inclusive hiring practices, ensuring diverse talent pipelines and equitable processes. Continuously review and improve recruitment processes, tools and ATS workflows to increase efficiency and candidate experience. Trial Shifts & Onboarding Lead the organization and scheduling of trial shifts, ensuring a smooth and engaging experience for candidates. Act as the primary point of contact for trial shift logistics, including briefing candidates and aligning with hiring managers. Gather and evaluate feedback from trial shift locations to support effective decision making. Partner with managers and the People team to coordinate training and onboarding, ensuring successful integration of new hires. Employer Brand & Culture Champion Represent WatchHouse as an employer of choice, actively engaging with the wider hospitality community. Partner with Marketing on recruitment campaigns and social content to promote our culture and opportunities. Champion our values internally and externally, ensuring candidates experience the WatchHouse culture from their first interaction. Onboarding & Pre Employment Manage the transition from offer to day one, including pre employment checks and paperwork. Partner with the People team to ensure new starters are fully prepared and welcomed into the business. Key Requirements Proven experience managing the full recruitment lifecycle independently, ideally in a fast paced, customer facing industry. Strong skills in indirect sourcing, headhunting, and building talent pipelines across multiple levels of a business. Excellent stakeholder management, with the confidence to advise hiring managers and senior leaders. Familiarity with ATS systems (e.g., Harri) and the ability to use data to drive recruitment decisions. Outstanding communication skills, with the ability to act as a confident brand ambassador. Hospitality recruitment experience is advantageous but not essential. Role Details Full time, 40 hours per week, based between WatchHouse across London and our Bermondsey HQ. 5 days out of 7, with flexibility for evenings/weekends to attend recruitment events or support peak hiring. Occasional international travel to support new site openings or regional recruitment needs. Why Join WatchHouse? At WatchHouse, we're building the best coffee team in the world. As Recruitment Partner, you'll be instrumental in helping us grow and maintain our reputation for exceptional talent and hospitality. You'll work in a dynamic, supportive environment that values curiosity, diligence, and a can do attitude - while helping shape our continued expansion across the UK and internationally (including New York and the UAE). This is a unique opportunity to make a real impact at one of the UK's most exciting and fast growing hospitality brands. Our Job Application Privacy notice
Sky
Operational Response, Readiness and Resilience Manager
Sky City Of Westminster, London
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Readiness Manager
Sky Brent, London
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Readiness Manager
Sky Hounslow, London
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Customer Success Manager
Beam Up Ltd
At Beam, you get to do work that matters for the world. We're solving the world's toughest social problems with an incredible team, tech and AI. And we're growing fast It's not easy. Nothing worth doing ever is. Join a company at the forefront of social impact, driving first-of-its-kind positive change. You'll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam. We've already seen incredible growth from our Magic Notes product, helping case workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, over 50,000 frontline workers across the UK are now using Magic Notes regularly to deliver faster, more human-centred support. We're also launching globally, helping practitioners across the USA, EU, and Australia make a difference. About the role Beam's mission is to give everyone access to human-centred welfare services. Great technology is the key to providing this at scale, and we're building a suite of AI products to revolutionise frontline work. Our first product, Magic Notes, is an AI-powered tool helping social workers save more than 50% of their time whilst delivering high-quality care to vulnerable residents who need it most. There's lots of excitement across Government around using advanced technology to tangibly improve the lives of residents and with Magic Notes we can pioneer the use of AI in frontline services. Your role is to ensure pilots deliver impact for customers, before negotiating and agreeing expanded contracts. From there, you will manage and grow a portfolio of accounts, ensuring frontline teams get increasing value from Beam's software products as we scale. This is a broad and hands on role. You'll spend a lot of your time with users - especially social workers - helping them understand and use the product. Alongside this, you'll build a network of champions at every level to inform and grow the partnership. When you're not out and about, you'll be digging into data and qualitative feedback to problem solve for your customers and acting as a customer advocate to inform product improvement. When a pilot is completed, you'll provide a comprehensive evaluation and lead the negotiation for an extended contract. This is a new function and you'll be brimming with ideas about what great customer success looks like for our users, and excited to play a part in transforming how care is delivered across the UK. You'll be Building strong relationships - from front line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers Driving adoption - through both organised training and proactive engagement with front line teams and managers Demonstrating the impact of our work - through clear, concise updates and reports, you'll be showcasing how impactful our partnerships can be Identifying and securing expansions - spotting opportunities, developing proposals and leading contract negotiation Acting as the voice of the customer - sharing feedback which drives our product roadmap Helping build the customer success team - we're a new team, and you'll be at the forefront of designing how customer success at Beam works You are A natural relationship builder - quickly building rapport and establishing trust to develop meaningful relationships with both senior stakeholders and front line teams A strong multi tasker - you're incredibly organised, comfortable with multi tasking and can switch between different activities with ease Results driven - you thrive working towards ambitious individual KPIs A confident negotiator - you have a strong track record managing upsells, with the skills to efficiently and effectively close expansion deals for a new product Adaptive and resilient - you thrive in a dynamic environment and are optimistic about overcoming obstacles while maintaining motivation You'll need Demonstrable experience of driving growth through excellent partner or account management in a startup, leading corporate or in the public sector. Ideally, you'll have experience in customer success for a software product A strong sense of diplomacy - you know how to appropriately build relationships with stakeholders across Government and social care organisations A creative, growth mindset - when there's a bottleneck, you bring solutions and novel ideas for experimentation that deliver value for customers Incredible discovery techniques - strong listening and questioning skills to uncover critical information, identify decision makers, and understand client problems where Beam can help About Beam Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co working space, fully equipped with rooftop views, an onsite barista and kitted out gym. We've picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian. We're also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Calm, Shazam and Dropbox. Perks Generous EMI-qualifying share options Access to therapy, coaching, classes & content - powered by Oliva Your own financial well being coach, through Bippit Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays Work remotely up to 6 weeks a year Eligible for a 6-week sabbatical after 3 years in service Nursery scheme through Gogeta Healthcare cover through Benenden Health Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks £200 WellBeam budget for activities enhancing wellbeing and professional development Annual membership to Shoreditch Exchange gym (London office only) Pension scheme where we contribute 3% of your salary and you contribute 5%. Free subscription to the Calm meditation app Discounted bike and accessories with Cyclescheme, and tech products with Techscheme Start your journey to a more impactful career today. We're excited to hear from you. Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.
Dec 17, 2025
Full time
At Beam, you get to do work that matters for the world. We're solving the world's toughest social problems with an incredible team, tech and AI. And we're growing fast It's not easy. Nothing worth doing ever is. Join a company at the forefront of social impact, driving first-of-its-kind positive change. You'll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam. We've already seen incredible growth from our Magic Notes product, helping case workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, over 50,000 frontline workers across the UK are now using Magic Notes regularly to deliver faster, more human-centred support. We're also launching globally, helping practitioners across the USA, EU, and Australia make a difference. About the role Beam's mission is to give everyone access to human-centred welfare services. Great technology is the key to providing this at scale, and we're building a suite of AI products to revolutionise frontline work. Our first product, Magic Notes, is an AI-powered tool helping social workers save more than 50% of their time whilst delivering high-quality care to vulnerable residents who need it most. There's lots of excitement across Government around using advanced technology to tangibly improve the lives of residents and with Magic Notes we can pioneer the use of AI in frontline services. Your role is to ensure pilots deliver impact for customers, before negotiating and agreeing expanded contracts. From there, you will manage and grow a portfolio of accounts, ensuring frontline teams get increasing value from Beam's software products as we scale. This is a broad and hands on role. You'll spend a lot of your time with users - especially social workers - helping them understand and use the product. Alongside this, you'll build a network of champions at every level to inform and grow the partnership. When you're not out and about, you'll be digging into data and qualitative feedback to problem solve for your customers and acting as a customer advocate to inform product improvement. When a pilot is completed, you'll provide a comprehensive evaluation and lead the negotiation for an extended contract. This is a new function and you'll be brimming with ideas about what great customer success looks like for our users, and excited to play a part in transforming how care is delivered across the UK. You'll be Building strong relationships - from front line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers Driving adoption - through both organised training and proactive engagement with front line teams and managers Demonstrating the impact of our work - through clear, concise updates and reports, you'll be showcasing how impactful our partnerships can be Identifying and securing expansions - spotting opportunities, developing proposals and leading contract negotiation Acting as the voice of the customer - sharing feedback which drives our product roadmap Helping build the customer success team - we're a new team, and you'll be at the forefront of designing how customer success at Beam works You are A natural relationship builder - quickly building rapport and establishing trust to develop meaningful relationships with both senior stakeholders and front line teams A strong multi tasker - you're incredibly organised, comfortable with multi tasking and can switch between different activities with ease Results driven - you thrive working towards ambitious individual KPIs A confident negotiator - you have a strong track record managing upsells, with the skills to efficiently and effectively close expansion deals for a new product Adaptive and resilient - you thrive in a dynamic environment and are optimistic about overcoming obstacles while maintaining motivation You'll need Demonstrable experience of driving growth through excellent partner or account management in a startup, leading corporate or in the public sector. Ideally, you'll have experience in customer success for a software product A strong sense of diplomacy - you know how to appropriately build relationships with stakeholders across Government and social care organisations A creative, growth mindset - when there's a bottleneck, you bring solutions and novel ideas for experimentation that deliver value for customers Incredible discovery techniques - strong listening and questioning skills to uncover critical information, identify decision makers, and understand client problems where Beam can help About Beam Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co working space, fully equipped with rooftop views, an onsite barista and kitted out gym. We've picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian. We're also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Calm, Shazam and Dropbox. Perks Generous EMI-qualifying share options Access to therapy, coaching, classes & content - powered by Oliva Your own financial well being coach, through Bippit Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays Work remotely up to 6 weeks a year Eligible for a 6-week sabbatical after 3 years in service Nursery scheme through Gogeta Healthcare cover through Benenden Health Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks £200 WellBeam budget for activities enhancing wellbeing and professional development Annual membership to Shoreditch Exchange gym (London office only) Pension scheme where we contribute 3% of your salary and you contribute 5%. Free subscription to the Calm meditation app Discounted bike and accessories with Cyclescheme, and tech products with Techscheme Start your journey to a more impactful career today. We're excited to hear from you. Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.
HSBC
Senior IT Quality Assurance Manager
HSBC Edinburgh, Midlothian
Senior IT Quality Assurance Manager GCB4 - Global Professional Practices Internal Audit Birmingham / Edinburgh Some careers open more doors than others. If youre looking for a career that will unlock new opportunities join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further Our Risk and Compliance function has a critical role to play in supporting challenging and advising across all areas of the business through establishing policy monitoring profiles and identifying and managing forward looking risk and compliance. We focus on creating an environment that encourages our people to speak up and do the right thing as well as protecting our customers the organisation and the integrity of the financial markets in which we operate. Already an industry leader in many respects we want to continue setting standards and evolving to respond to strategic changes. Global Internal Audit provides independent objective assurance to management and the risk and audit committees as to whether the framework of risk management control and governance processes as designed and represented by management is adequate and functioning. We are currently seeking an experienced professional to join the Global Professional Practices (GPP) team in the role of Senior IT Quality Assurance Manager. This will be a key role in the GPP team. You would be reporting directly to the Head of QA (Technology and Corporate Functions) this role is crucial to the execution of the Global Internal Audit (GIA) Quality Assurance and Improvement Programme (QAIP). The main goal is to ensure that GIA's activities are effective and meet the Institute of Internal Audit (IIA) Standards regulatory expectations and GIA's Internal Audit methodology. The role supports GIA's ambitions to be a valued and strategic internal audit partner delivering coordinated risk based assurance and pragmatic insight to contribute to the bank's success for the benefit of our shareholders and customers. We aim to set industry standards and drive digital innovation for better quality efficiency and effective assurance activities. In this role you will : Develop risk based Quality Assurance review programs for all technology change and integrated audits including audit assessments, continuous monitoring and thematic reviews whilst staying abreast of changes in the business digital innovation and the regulatory environment to enable effective challenge of audit team risk and control coverage. Deliver QA reviews in accordance with IIA Standards regulatory expectations GIA's QAIP and leading industry practice. Prepare detailed high quality reports for senior management highlighting trends, risks and areas for continuous improvement. Communicate identified issues with stakeholders in a timely and proactive way identifying root causes and assessing the possible strategic implications and solutions. Monitor and track the resolution of QA and regulatory findings ensuring timely and effective remediation by the audit team. Drive a culture of quality continuous improvement innovation and professional scepticism within the GIA function including the use of data analytics and automation. To be successful in this role you should meet the following requirements : Breadth of experience within the Banking or Financial Services sector with a broad range of relevant experience including but not limited to IT Risk Management, Internal Audit or External Audit. Extensive expertise in audit methodologies, risk assessment and control frameworks with a good understanding of industry regulations. Excellent written and spoken communication skills; with an ability to communicate with impact ensuring information is articulated in a meaningful way to wide and varied audiences. Excellent stakeholder engagement able to evidence influencing senior stakeholders and using compelling arguments to persuade and gain support and commitment from others. Strong analytical problem solving, organisational lateral thinking and interpersonal skills with the ability to apply knowledge of the business and market to make good and timely decisions. The base location for this role is Birmingham OR Edinburgh and with a hybrid working pattern. You'll achieve more when you join HSBC. We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential regardless of their gender ethnicity disability religion sexual orientation or age. If you have a different way of seeing the world we are interested in hearing from you. HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles please contact our Recruitment Helpdesk : Email : Telephone : 44 . Required Experience : Manager Key Skills Continuous Integration,Quality Assurance,FDA Regulations,Root cause Analysis,TFS,Food Processing,ICH Q10,Jira,Software Testing,Quality Management,Selenium,Github Employment Type: Intern Experience : years Vacancy : 1
Dec 17, 2025
Full time
Senior IT Quality Assurance Manager GCB4 - Global Professional Practices Internal Audit Birmingham / Edinburgh Some careers open more doors than others. If youre looking for a career that will unlock new opportunities join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further Our Risk and Compliance function has a critical role to play in supporting challenging and advising across all areas of the business through establishing policy monitoring profiles and identifying and managing forward looking risk and compliance. We focus on creating an environment that encourages our people to speak up and do the right thing as well as protecting our customers the organisation and the integrity of the financial markets in which we operate. Already an industry leader in many respects we want to continue setting standards and evolving to respond to strategic changes. Global Internal Audit provides independent objective assurance to management and the risk and audit committees as to whether the framework of risk management control and governance processes as designed and represented by management is adequate and functioning. We are currently seeking an experienced professional to join the Global Professional Practices (GPP) team in the role of Senior IT Quality Assurance Manager. This will be a key role in the GPP team. You would be reporting directly to the Head of QA (Technology and Corporate Functions) this role is crucial to the execution of the Global Internal Audit (GIA) Quality Assurance and Improvement Programme (QAIP). The main goal is to ensure that GIA's activities are effective and meet the Institute of Internal Audit (IIA) Standards regulatory expectations and GIA's Internal Audit methodology. The role supports GIA's ambitions to be a valued and strategic internal audit partner delivering coordinated risk based assurance and pragmatic insight to contribute to the bank's success for the benefit of our shareholders and customers. We aim to set industry standards and drive digital innovation for better quality efficiency and effective assurance activities. In this role you will : Develop risk based Quality Assurance review programs for all technology change and integrated audits including audit assessments, continuous monitoring and thematic reviews whilst staying abreast of changes in the business digital innovation and the regulatory environment to enable effective challenge of audit team risk and control coverage. Deliver QA reviews in accordance with IIA Standards regulatory expectations GIA's QAIP and leading industry practice. Prepare detailed high quality reports for senior management highlighting trends, risks and areas for continuous improvement. Communicate identified issues with stakeholders in a timely and proactive way identifying root causes and assessing the possible strategic implications and solutions. Monitor and track the resolution of QA and regulatory findings ensuring timely and effective remediation by the audit team. Drive a culture of quality continuous improvement innovation and professional scepticism within the GIA function including the use of data analytics and automation. To be successful in this role you should meet the following requirements : Breadth of experience within the Banking or Financial Services sector with a broad range of relevant experience including but not limited to IT Risk Management, Internal Audit or External Audit. Extensive expertise in audit methodologies, risk assessment and control frameworks with a good understanding of industry regulations. Excellent written and spoken communication skills; with an ability to communicate with impact ensuring information is articulated in a meaningful way to wide and varied audiences. Excellent stakeholder engagement able to evidence influencing senior stakeholders and using compelling arguments to persuade and gain support and commitment from others. Strong analytical problem solving, organisational lateral thinking and interpersonal skills with the ability to apply knowledge of the business and market to make good and timely decisions. The base location for this role is Birmingham OR Edinburgh and with a hybrid working pattern. You'll achieve more when you join HSBC. We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential regardless of their gender ethnicity disability religion sexual orientation or age. If you have a different way of seeing the world we are interested in hearing from you. HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles please contact our Recruitment Helpdesk : Email : Telephone : 44 . Required Experience : Manager Key Skills Continuous Integration,Quality Assurance,FDA Regulations,Root cause Analysis,TFS,Food Processing,ICH Q10,Jira,Software Testing,Quality Management,Selenium,Github Employment Type: Intern Experience : years Vacancy : 1
Sky
Operational Readiness Manager
Sky Romford, Essex
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Resilience, Readiness and Response Lead
Sky Hounslow, London
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Resilience, Readiness and Response Executive
Sky Stamford Hill, Cornwall
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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