IT Incident Manager Permanent Central London £38,000 to £40,000 Our client is seeking an IT Incident Manager to lead the response to high-priority and major IT incidents across a complex technology environment. When things don t go to plan, you ll take the lead coordinating teams, communicating clearly, and driving incidents through to resolution with minimal impact on the business. This newly created role offers a great opportunity for an IT incident management professional looking to step up, broaden their responsibilities, and work in close partnership with the Head of Operations. This role is critical to ensuring service continuity, rapid recovery, and effective communication during incidents that impact business operations. Key Responsibilities Major Incident Management Own and manage high-priority and major IT incidents from initiation through to resolution Lead cross-functional technical teams to investigate, diagnose, and restore services Ensure incidents are resolved within agreed SLAs, using effective workarounds and permanent fixes Drive post-incident reviews and root cause analysis to prevent recurrence Stakeholder & Communication Management Act as the single point of contact during major incidents Provide clear, timely updates to senior stakeholders, technical teams, and business leaders Manage incident escalation in line with agreed protocols Ensure accurate logging and documentation of all incidents Process & Service Improvement Operate and maintain the incident management process in line with ITIL best practices Monitor and report on KPIs relating to incident response and resolution Analyse trends to identify recurring issues and opportunities for process improvement and automation Required Experience & Skills Proven experience in an IT Incident Manager or Major Incident Manager role Strong leadership and coordination skills in high-pressure environments Excellent stakeholder management and communication skills Solid understanding of ITIL frameworks and incident management processes Experience working in enterprise or complex IT environments Desirable ITIL certification Experience working in regulated or customer-critical environments Exposure to service improvement or automation initiatives Why Apply High-visibility role with significant business impact Opportunity to influence service resilience and operational maturity Collaborative, fast-paced environment What You Need to Do Now: If this sounds like the role for you, don t wait - apply today with your up-to-date CV! If it s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Jan 16, 2026
Full time
IT Incident Manager Permanent Central London £38,000 to £40,000 Our client is seeking an IT Incident Manager to lead the response to high-priority and major IT incidents across a complex technology environment. When things don t go to plan, you ll take the lead coordinating teams, communicating clearly, and driving incidents through to resolution with minimal impact on the business. This newly created role offers a great opportunity for an IT incident management professional looking to step up, broaden their responsibilities, and work in close partnership with the Head of Operations. This role is critical to ensuring service continuity, rapid recovery, and effective communication during incidents that impact business operations. Key Responsibilities Major Incident Management Own and manage high-priority and major IT incidents from initiation through to resolution Lead cross-functional technical teams to investigate, diagnose, and restore services Ensure incidents are resolved within agreed SLAs, using effective workarounds and permanent fixes Drive post-incident reviews and root cause analysis to prevent recurrence Stakeholder & Communication Management Act as the single point of contact during major incidents Provide clear, timely updates to senior stakeholders, technical teams, and business leaders Manage incident escalation in line with agreed protocols Ensure accurate logging and documentation of all incidents Process & Service Improvement Operate and maintain the incident management process in line with ITIL best practices Monitor and report on KPIs relating to incident response and resolution Analyse trends to identify recurring issues and opportunities for process improvement and automation Required Experience & Skills Proven experience in an IT Incident Manager or Major Incident Manager role Strong leadership and coordination skills in high-pressure environments Excellent stakeholder management and communication skills Solid understanding of ITIL frameworks and incident management processes Experience working in enterprise or complex IT environments Desirable ITIL certification Experience working in regulated or customer-critical environments Exposure to service improvement or automation initiatives Why Apply High-visibility role with significant business impact Opportunity to influence service resilience and operational maturity Collaborative, fast-paced environment What You Need to Do Now: If this sounds like the role for you, don t wait - apply today with your up-to-date CV! If it s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice.
About us. We're the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. If you love making a difference, you'll love making it sparkle for millions of Very customers. About the role. Since successfully revitalising the brand in 2024, the Very Brand Marketing team are off to a flying start and we're looking for a new flockstar to help supercharge our sparkle and elevate Very into a loved, household brand that is first-choice for our families. As the Brand Strategy & Planning Manager, you will contribute to strategy optimisations, manage the brand planning process and act as a true brand champion, ensuring we bring sparkle to every single customer touchpoint. This role partners with our fabulous flock of internal colleagues including the wider Brand Marketing team, Hello Studio and our Insights teams, as well as our external agencies across creative, media and brand tracking. Think you're a good fit for our flock? Click apply and let's make it sparkle . What you'll be doing: Insights: Ownership of key brand insights to inform and review plans including consumer and competitor trends, brand health and econometrics, ensuring key learnings are socialised across the Brand team and wider business. Brand strategy: Supporting the Senior Lead with the optimisation of our brand strategy and associated frameworks. Brand planning: Ownership of the end-to-end brand cycle plan, working with the Activation and Customer Planning teams to ensure the timely delivery of annual and quarterly brand plans, aligned to customer priorities. Brand identity & creative: Collaborate with stakeholders across the business to ensure that the brand identity is correctly, and consistently, activated across all customer touchpoints. Partner with Hello Studio and external agencies to manage, review and optimise our distinctive brand assets and guidelines. Strategic initiatives: Support Senior Brand Lead with the delivery of ad-hoc projects. Monthly reporting: Ownership of monthly brand reporting, ensuring we are measuring performance against agreed KPIs. About you. A strong background in brand management with experience developing successful brand strategies and propositions. A strategic and analytical thinker who's able to translate data and insights into clear and compelling plans. Strong project management skills with the ability to lead squads with external agencies and internal stakeholders. Excellent communication and presentation skills. Experience briefing and delivering creative, with absolute attention to detail and a passion for distinctive creative. Some of our benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £1,000 flexible benefits allowance to suit your needs 30 days holiday + bank holidays LinkedIn learning access Bonus potential (performance and business-related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site How to apply Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions. What happens next? Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two-stage interview process for this position: 1st stage - An informal 30-45 minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have. 2nd Stage - A one-hour formal task based interview where you can expect both competency and technical questions. As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here. Equal opportunities We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Jan 16, 2026
Full time
About us. We're the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. If you love making a difference, you'll love making it sparkle for millions of Very customers. About the role. Since successfully revitalising the brand in 2024, the Very Brand Marketing team are off to a flying start and we're looking for a new flockstar to help supercharge our sparkle and elevate Very into a loved, household brand that is first-choice for our families. As the Brand Strategy & Planning Manager, you will contribute to strategy optimisations, manage the brand planning process and act as a true brand champion, ensuring we bring sparkle to every single customer touchpoint. This role partners with our fabulous flock of internal colleagues including the wider Brand Marketing team, Hello Studio and our Insights teams, as well as our external agencies across creative, media and brand tracking. Think you're a good fit for our flock? Click apply and let's make it sparkle . What you'll be doing: Insights: Ownership of key brand insights to inform and review plans including consumer and competitor trends, brand health and econometrics, ensuring key learnings are socialised across the Brand team and wider business. Brand strategy: Supporting the Senior Lead with the optimisation of our brand strategy and associated frameworks. Brand planning: Ownership of the end-to-end brand cycle plan, working with the Activation and Customer Planning teams to ensure the timely delivery of annual and quarterly brand plans, aligned to customer priorities. Brand identity & creative: Collaborate with stakeholders across the business to ensure that the brand identity is correctly, and consistently, activated across all customer touchpoints. Partner with Hello Studio and external agencies to manage, review and optimise our distinctive brand assets and guidelines. Strategic initiatives: Support Senior Brand Lead with the delivery of ad-hoc projects. Monthly reporting: Ownership of monthly brand reporting, ensuring we are measuring performance against agreed KPIs. About you. A strong background in brand management with experience developing successful brand strategies and propositions. A strategic and analytical thinker who's able to translate data and insights into clear and compelling plans. Strong project management skills with the ability to lead squads with external agencies and internal stakeholders. Excellent communication and presentation skills. Experience briefing and delivering creative, with absolute attention to detail and a passion for distinctive creative. Some of our benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £1,000 flexible benefits allowance to suit your needs 30 days holiday + bank holidays LinkedIn learning access Bonus potential (performance and business-related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site How to apply Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions. What happens next? Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two-stage interview process for this position: 1st stage - An informal 30-45 minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have. 2nd Stage - A one-hour formal task based interview where you can expect both competency and technical questions. As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here. Equal opportunities We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Project Manager - Transformation and Change As part of FNZ's Transformation and Change Team you will be part of a small high calibre team delivering significant transformation to our company in terms of efficiency, ways of working, operating model redesign.The Project Manager will support FNZ's internal Business Transformation agenda by delivering workstreams or a programme of work within a specific transformation area (e.g. delivery (not client facing), operations, operational efficiency, governance, process redesign, operating model design, amongst others). The team is conscious of leveraging each individual's unique skill set and experience and there are likely a number of roles to be filled at various levels of experience.This is an internal-facing role , focused on improving FNZ's efficiency, via deep understanding of business drivers, future direction, operating model design, and best in class ways of working. The role does not involve client delivery or implementation of the FNZ wealth management platform although engagement with clients may be required. UK only As this role is caught by the Certification Regime, the role holder must adhere to the FCA's Conduct Rules and the FCA's Fitness and Propriety Requirements Key Responsibilities Project Delivery Deliver assigned transformation projects or workstreams within a broader programme Manage project scope, plans, milestones, risks, issues, and dependencies and governance Track delivery against agreed objectives, timelines, and success measures Ensure appropriate documentation, reporting, and controls are maintained Transformation Initiative Support Contribute to initiatives focused on operational efficiency, business process improvement, or operating model change within the assigned area Support business process design activities Assist with implementation planning and transition into business-as-usual Change & Stakeholder Engagement Work closely with business stakeholders cross functionally Facilitate workshops, working groups, and decision forums as required Governance & Reporting Operate within established programme governance frameworks Prepare clear and concise project reporting for programme leadership and senior stakeholders Escalate risks and issues appropriately and support decision-making Key Skills & Experience Essential Proven project management experience delivering business change initiatives Strong organisational and planning skills, with attention to detail Ability to manage stakeholders across multiple functions Strong written and verbal communication skills Structured, outcome-oriented approach Advantageous Background in financial services operations , technology, or business transformation Experience supporting operational efficiency, operating model improvement and or change, or internal change initiatives Exposure to regulated environments or risk and control frameworks Financial and business case development experience Project management qualification (Prince2, PMP, or equivalent) Personal Attributes Adaptable and flexible and comfortable with change Collaborative and pragmatic Commercially aware Proactive, independent, self-directing and outcome focused working style Excellent organisational, administration and time management skills Good team communication skills, confident in dealing with internal and external clients; Highly developed written and oral communication skills Required Industry Knowledge Financial Services experience preferably investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate in An understanding of the regulatory environment FNZ operates within Advantage having managed 3rd party suppliers Significant experience in leading the delivery of business-critical projects within Financial Services Experience of managing stakeholders to executive levels Education First class honours degree, masters, MBA or equivalent experience About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with the world's leading financial institutions, with over US$2.2 trillion in assets on platform (AoP). Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
Jan 16, 2026
Full time
Project Manager - Transformation and Change As part of FNZ's Transformation and Change Team you will be part of a small high calibre team delivering significant transformation to our company in terms of efficiency, ways of working, operating model redesign.The Project Manager will support FNZ's internal Business Transformation agenda by delivering workstreams or a programme of work within a specific transformation area (e.g. delivery (not client facing), operations, operational efficiency, governance, process redesign, operating model design, amongst others). The team is conscious of leveraging each individual's unique skill set and experience and there are likely a number of roles to be filled at various levels of experience.This is an internal-facing role , focused on improving FNZ's efficiency, via deep understanding of business drivers, future direction, operating model design, and best in class ways of working. The role does not involve client delivery or implementation of the FNZ wealth management platform although engagement with clients may be required. UK only As this role is caught by the Certification Regime, the role holder must adhere to the FCA's Conduct Rules and the FCA's Fitness and Propriety Requirements Key Responsibilities Project Delivery Deliver assigned transformation projects or workstreams within a broader programme Manage project scope, plans, milestones, risks, issues, and dependencies and governance Track delivery against agreed objectives, timelines, and success measures Ensure appropriate documentation, reporting, and controls are maintained Transformation Initiative Support Contribute to initiatives focused on operational efficiency, business process improvement, or operating model change within the assigned area Support business process design activities Assist with implementation planning and transition into business-as-usual Change & Stakeholder Engagement Work closely with business stakeholders cross functionally Facilitate workshops, working groups, and decision forums as required Governance & Reporting Operate within established programme governance frameworks Prepare clear and concise project reporting for programme leadership and senior stakeholders Escalate risks and issues appropriately and support decision-making Key Skills & Experience Essential Proven project management experience delivering business change initiatives Strong organisational and planning skills, with attention to detail Ability to manage stakeholders across multiple functions Strong written and verbal communication skills Structured, outcome-oriented approach Advantageous Background in financial services operations , technology, or business transformation Experience supporting operational efficiency, operating model improvement and or change, or internal change initiatives Exposure to regulated environments or risk and control frameworks Financial and business case development experience Project management qualification (Prince2, PMP, or equivalent) Personal Attributes Adaptable and flexible and comfortable with change Collaborative and pragmatic Commercially aware Proactive, independent, self-directing and outcome focused working style Excellent organisational, administration and time management skills Good team communication skills, confident in dealing with internal and external clients; Highly developed written and oral communication skills Required Industry Knowledge Financial Services experience preferably investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate in An understanding of the regulatory environment FNZ operates within Advantage having managed 3rd party suppliers Significant experience in leading the delivery of business-critical projects within Financial Services Experience of managing stakeholders to executive levels Education First class honours degree, masters, MBA or equivalent experience About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with the world's leading financial institutions, with over US$2.2 trillion in assets on platform (AoP). Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Client Partner - Major Accounts You'll lead strategic relationships with some of Kraken's largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability. You'll be accountable for four core areas: 1. Executive Account Leadership plus Hands on Day-to-Day Engagement Serve as a senior strategic partner to C-level+ stakeholders. Dive into the details and roll up your sleeves-working across all levels of complex, dynamic clients. Maintain strong, proactive engagement to ensure delivery, satisfaction, and trust. 2. Client Value Realization Ensure clients get full value from our products and operating model. Connect the dots between our tech, cultural transformation approach, and their evolving needs. 3. Major Escalation Management Manage clients through escalations for critical issues. Partner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships. 4. Commercial Management & Growth Manage commercial relationships and deliver to new business development and/or revenue targets. Identify and shape early-stage growth opportunities across the portfolio. What you'll be doing Enterprise client leadership - Hands on experience with complex B2B tech account management, sales and/or delivery; quota carrying or P&L experience a plus. Transformation mindset - Ability to guide clients through operational and cultural change, with a consultative, pragmatic style. Tech/Product fluency - Strong understanding of SaaS businesses; ideally with engineering or product experience. Energy and Utilities sector knowledge - Experience in utilities or energy retail and/or similar sectors (e.g. telecom, banking) that have undergone digital transformation. Executive presence - Trusted advisor to senior leaders; able to influence and challenge constructively. Cultural fluency - Business fluent English required; business mastery of second language supporting work across our customer geographies (e.g. Spanish, French, Germany, Japanese) is also a plus, as well as appreciation for cross cultural dynamics. This role will be supporting our German clients and fluency in German is required. Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here. Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you've read, understood and consent to these terms.
Jan 16, 2026
Full time
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Client Partner - Major Accounts You'll lead strategic relationships with some of Kraken's largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability. You'll be accountable for four core areas: 1. Executive Account Leadership plus Hands on Day-to-Day Engagement Serve as a senior strategic partner to C-level+ stakeholders. Dive into the details and roll up your sleeves-working across all levels of complex, dynamic clients. Maintain strong, proactive engagement to ensure delivery, satisfaction, and trust. 2. Client Value Realization Ensure clients get full value from our products and operating model. Connect the dots between our tech, cultural transformation approach, and their evolving needs. 3. Major Escalation Management Manage clients through escalations for critical issues. Partner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships. 4. Commercial Management & Growth Manage commercial relationships and deliver to new business development and/or revenue targets. Identify and shape early-stage growth opportunities across the portfolio. What you'll be doing Enterprise client leadership - Hands on experience with complex B2B tech account management, sales and/or delivery; quota carrying or P&L experience a plus. Transformation mindset - Ability to guide clients through operational and cultural change, with a consultative, pragmatic style. Tech/Product fluency - Strong understanding of SaaS businesses; ideally with engineering or product experience. Energy and Utilities sector knowledge - Experience in utilities or energy retail and/or similar sectors (e.g. telecom, banking) that have undergone digital transformation. Executive presence - Trusted advisor to senior leaders; able to influence and challenge constructively. Cultural fluency - Business fluent English required; business mastery of second language supporting work across our customer geographies (e.g. Spanish, French, Germany, Japanese) is also a plus, as well as appreciation for cross cultural dynamics. This role will be supporting our German clients and fluency in German is required. Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here. Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you've read, understood and consent to these terms.
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. ROLE PURPOSE The Consultancy Manager within CDW's Professional Services drives the successful delivery of high-quality consultancy engagements for both internal and external clients. They ensure every project is completed within agreed time, scope, quality, and cost parameters, applying robust governance to manage risks, changes, and issues proactively. Beyond delivery assurance, the Consultancy Manager provides strong leadership and direction for a diverse team of Associate Technical Consultants, Technical Consultants, Senior Technical Consultants, Principal Consultants, and Technical Delivery Managers. They are committed to developing talent, fostering a culture of excellence, and enabling consultants to perform at their highest potential. Acting as the central point of contact, the Consultancy Manager builds and maintains trusted relationships across Sales, Solutions Sales, Bid Management, and Project Delivery teams ensuring seamless collaboration, alignment on priorities, and consistently exceptional client outcomes. WHAT SUCCESS LOOKS LIKE Clients are delighted, projects are on time, on budget, and deliver real value. The team is engaged, growing, and recognised for technical excellence. Delivery runs smoothly, risks are managed, resources optimised, and processes efficient. Consultants are trusted advisors, solving problems with accuracy and creativity. Knowledge and best practices are shared to lift performance across all areas. Commercial targets, revenue, utilisation, and profitability are consistently met or exceeded. You lead with clarity and support, enabling your team to deliver their best work. ROLE RESPONSIBILITIES Responsible for the current and future commercial success of their team, department and CDW, through effective management and forecasting of billable and productive utilisation, continually ensuring co workers are deployed on the most relevant work for their skill set, aspirations & location and that set individual, team and departmental KPI targets are met or exceeded. Develops, retains, attracts and actively encourages dedicated, highly motivated and highly skilled talent and works proactively to strike an agreed balance between internal, contract and partner resources. Prepares performance and training/development plans for team with regular reviews for all co-workers, where reviews consist of measurement against set objectives, highlighting training, shadowing and accreditation needs and discussions about career aspirations and development. Develops and regularly maintains skills matrices, training plans, career aspirations and succession plans for all co workers within practice. Acts as a mentor and general escalation point for all work carried out by their team seeking out mentoring, shadowing, training to support co workers where needed. Promotes Professional Services with all client facing co workers to ensure there is an awareness of capability, success and value for the services provided within their team, department and the wider CDW. Works closely to deliver the agreed strategic and cultural direction of the Head of Professional Services to support with general improvements to meet or exceed departmental KPIs. Accountable for embracing and enhancing CDW's brand, and that of the wider Professional Services department inside and outside of CDW. Stands in for the Head of Professional Services or other Consultancy Managers, if requested. Works with the wider CDW organisation and partners on pre sales and pipeline opportunities, assisting with exploratory client discussions, estimating resource costs, preparing bid responses and peer reviewing proposals. Confidently and skilfully present on complex business, technical and implementation solutions to internal and external clients. The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. KNOWLEDGE, SKILLS AND EXPERIENCE Leadership & People Management - Demonstrable experience in leading a high performing Consultancy Team/Practice Development - Coaching, mentoring, and developing technical consultants. Client Relationship Management - Building trust, managing expectations, and fostering long term partnerships. Commercial Acumen - Demonstrable experience of P&L management, revenue forecasting, utilisation optimisation, and profitability analysis. Communication & Influence - Translating complex technical concepts into clear, actionable insights for clients and stakeholders. Problem Solving & Decision Making - Rapidly assessing situations and determining effective solutions under pressure. Change Management - Leading teams through evolving priorities, technologies, and client needs. Collaboration - Working effectively across business units, with sales, operations, and technical teams. Consulting Practices & Methodologies - Engagement models, delivery frameworks, and client success strategies. Industry & Sector Expertise - Understanding the client's business domain and relevant market trends. Technical Landscape Awareness - Familiarity with the tools, platforms, and technologies used by the team. Quality & Governance Standards - Compliance, documentation, and reporting best practices. Knowledge Management - Processes for capturing and reusing intellectual capital. Performance Metrics - KPIs for consultancy effectiveness, project delivery, and team productivity. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
Jan 16, 2026
Full time
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. ROLE PURPOSE The Consultancy Manager within CDW's Professional Services drives the successful delivery of high-quality consultancy engagements for both internal and external clients. They ensure every project is completed within agreed time, scope, quality, and cost parameters, applying robust governance to manage risks, changes, and issues proactively. Beyond delivery assurance, the Consultancy Manager provides strong leadership and direction for a diverse team of Associate Technical Consultants, Technical Consultants, Senior Technical Consultants, Principal Consultants, and Technical Delivery Managers. They are committed to developing talent, fostering a culture of excellence, and enabling consultants to perform at their highest potential. Acting as the central point of contact, the Consultancy Manager builds and maintains trusted relationships across Sales, Solutions Sales, Bid Management, and Project Delivery teams ensuring seamless collaboration, alignment on priorities, and consistently exceptional client outcomes. WHAT SUCCESS LOOKS LIKE Clients are delighted, projects are on time, on budget, and deliver real value. The team is engaged, growing, and recognised for technical excellence. Delivery runs smoothly, risks are managed, resources optimised, and processes efficient. Consultants are trusted advisors, solving problems with accuracy and creativity. Knowledge and best practices are shared to lift performance across all areas. Commercial targets, revenue, utilisation, and profitability are consistently met or exceeded. You lead with clarity and support, enabling your team to deliver their best work. ROLE RESPONSIBILITIES Responsible for the current and future commercial success of their team, department and CDW, through effective management and forecasting of billable and productive utilisation, continually ensuring co workers are deployed on the most relevant work for their skill set, aspirations & location and that set individual, team and departmental KPI targets are met or exceeded. Develops, retains, attracts and actively encourages dedicated, highly motivated and highly skilled talent and works proactively to strike an agreed balance between internal, contract and partner resources. Prepares performance and training/development plans for team with regular reviews for all co-workers, where reviews consist of measurement against set objectives, highlighting training, shadowing and accreditation needs and discussions about career aspirations and development. Develops and regularly maintains skills matrices, training plans, career aspirations and succession plans for all co workers within practice. Acts as a mentor and general escalation point for all work carried out by their team seeking out mentoring, shadowing, training to support co workers where needed. Promotes Professional Services with all client facing co workers to ensure there is an awareness of capability, success and value for the services provided within their team, department and the wider CDW. Works closely to deliver the agreed strategic and cultural direction of the Head of Professional Services to support with general improvements to meet or exceed departmental KPIs. Accountable for embracing and enhancing CDW's brand, and that of the wider Professional Services department inside and outside of CDW. Stands in for the Head of Professional Services or other Consultancy Managers, if requested. Works with the wider CDW organisation and partners on pre sales and pipeline opportunities, assisting with exploratory client discussions, estimating resource costs, preparing bid responses and peer reviewing proposals. Confidently and skilfully present on complex business, technical and implementation solutions to internal and external clients. The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. KNOWLEDGE, SKILLS AND EXPERIENCE Leadership & People Management - Demonstrable experience in leading a high performing Consultancy Team/Practice Development - Coaching, mentoring, and developing technical consultants. Client Relationship Management - Building trust, managing expectations, and fostering long term partnerships. Commercial Acumen - Demonstrable experience of P&L management, revenue forecasting, utilisation optimisation, and profitability analysis. Communication & Influence - Translating complex technical concepts into clear, actionable insights for clients and stakeholders. Problem Solving & Decision Making - Rapidly assessing situations and determining effective solutions under pressure. Change Management - Leading teams through evolving priorities, technologies, and client needs. Collaboration - Working effectively across business units, with sales, operations, and technical teams. Consulting Practices & Methodologies - Engagement models, delivery frameworks, and client success strategies. Industry & Sector Expertise - Understanding the client's business domain and relevant market trends. Technical Landscape Awareness - Familiarity with the tools, platforms, and technologies used by the team. Quality & Governance Standards - Compliance, documentation, and reporting best practices. Knowledge Management - Processes for capturing and reusing intellectual capital. Performance Metrics - KPIs for consultancy effectiveness, project delivery, and team productivity. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
LOCATION: Heathrow Airport WORKING HOURS: 40 hours per week, Monday to Friday SALARY: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! ROLE OVERVIEW AND PURPOSE The General Manager is responsible for the effective, compliant and profitable operation of the PRS service at Heathrow Airport. The role ensures the delivery of a professional, high-quality service that meets and exceeds the requirements set out in the Contract / Service Level Agreement (SLA) agreed with the client. The role holds full accountability for planning and allocation, HR and vetting, training and development, continuous improvement and innovation, safety, auditing, compliance and financial performance, while driving operational excellence and supporting business growth opportunities. KEY RESPONSIBILITIES Operational Leadership, Planning & Allocation Lead the delivery of PRS shared services function, ensuring sufficient staffing levels to meet demand, service levels, KPIs and contractual requirements are met or exceeded. Ensure effective short-, medium- and long-term planning and allocation of resources aligned to demand, productivity and budget. Act as the senior operational point of contact with the client, maintaining professional and effective day-to-day relationships. Maintain site logbooks and ensure all operational documentation is accurate, current and audit-ready. Manage third-party resources operating on behalf of the business. Financial Management P&L accountability for the front-line staff and shared service costs associated with the contract. Deliver budgetary targets, financial forecasts and margin improvement plans. Monitor expenditure and income against plan, ensuring effective cost control. Ensure accurate submission of wage sheets and that staff are paid correctly and on time. Ensure completed works are invoiced promptly and accurately. Support tender preparation and commercial submissions as required. HR, Vetting & Industrial Relations Overall responsibility for HR management, ensuring compliance with company policy and employment legislation. Oversee recruitment, selection, onboarding and security vetting, ensuring all regulatory and right-to-work requirements are completed prior to deployment. Ensure employment records are accurate, current and compliant. Lead performance management, appraisals and succession planning. Ensure disciplinary and grievance procedures are applied consistently and fairly. Lead industrial relations activity, including engagement with Trade Unions and pay negotiations where applicable. Training & Development Ensure all staff receive appropriate induction, recurrent and role-specific training. Ensure staff are competent and trained in the duties for which they are employed. Maintain training records and compliance matrices to audit standard. Support the development of future leaders through coaching and structured development plans. Safety, Compliance & Auditing Overall accountability for Health & Safety team, ensuring compliance with statutory, contractual and airport-specific requirements. Ensure Health & Safety procedures are embedded and practised by all employees. Lead incident investigations, root cause analysis and corrective actions. Conduct and oversee monthly safety, quality and compliance audits. Ensure all non-conformances are addressed promptly and effectively. Implement and maintain Quality Management Systems and continuous compliance monitoring. Continuous Improvement (CI) & Innovation Drive a culture of continuous improvement and innovation across the operation. Identify and implement improvements in service delivery, productivity, safety, quality and customer experience. Use performance data, audits and customer feedback to inform and develop specific improvement plans. Promote innovative working practices and efficiency improvements. Administration & Reporting Produce monthly operational, financial, safety and performance reports. Attend internal and client meetings as required. Respond to customer queries professionally, both verbally and in writing. Undertake investigations as requested by senior management. REQUIRED SKILLS AND EXPERIENCE Proven senior management experience within PRS, aviation, or a regulated service environment. Strong leadership capability with experience managing large, multi-skilled workforces. Sound commercial acumen with P&L responsibility. Strong planning, organisational and decision-making skills. Excellent communication and stakeholder management skills. Competent IT skills including Microsoft Excel, Word and PowerPoint. REQUIRED SKILLS AND EXPERIENCE Previous experience of primarily working in a similar role is desirable A minimum of 2 years of General Manager experience with Aviation Or 5 years' General Manager experience in Transport & Logistics Must have the right to work in the UK Must pass a DBS check Must be able to provide 5 years of reference information Must be over 18 years of age Must hold a full UK driving license QUALIFICATIONS NEBOSH / IOSH qualification (or equivalent). Demonstrable experience in Health & Safety management and auditing. Experience of HR management and industrial relations. Aviation sector experience desirable. We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Jan 16, 2026
Full time
LOCATION: Heathrow Airport WORKING HOURS: 40 hours per week, Monday to Friday SALARY: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! ROLE OVERVIEW AND PURPOSE The General Manager is responsible for the effective, compliant and profitable operation of the PRS service at Heathrow Airport. The role ensures the delivery of a professional, high-quality service that meets and exceeds the requirements set out in the Contract / Service Level Agreement (SLA) agreed with the client. The role holds full accountability for planning and allocation, HR and vetting, training and development, continuous improvement and innovation, safety, auditing, compliance and financial performance, while driving operational excellence and supporting business growth opportunities. KEY RESPONSIBILITIES Operational Leadership, Planning & Allocation Lead the delivery of PRS shared services function, ensuring sufficient staffing levels to meet demand, service levels, KPIs and contractual requirements are met or exceeded. Ensure effective short-, medium- and long-term planning and allocation of resources aligned to demand, productivity and budget. Act as the senior operational point of contact with the client, maintaining professional and effective day-to-day relationships. Maintain site logbooks and ensure all operational documentation is accurate, current and audit-ready. Manage third-party resources operating on behalf of the business. Financial Management P&L accountability for the front-line staff and shared service costs associated with the contract. Deliver budgetary targets, financial forecasts and margin improvement plans. Monitor expenditure and income against plan, ensuring effective cost control. Ensure accurate submission of wage sheets and that staff are paid correctly and on time. Ensure completed works are invoiced promptly and accurately. Support tender preparation and commercial submissions as required. HR, Vetting & Industrial Relations Overall responsibility for HR management, ensuring compliance with company policy and employment legislation. Oversee recruitment, selection, onboarding and security vetting, ensuring all regulatory and right-to-work requirements are completed prior to deployment. Ensure employment records are accurate, current and compliant. Lead performance management, appraisals and succession planning. Ensure disciplinary and grievance procedures are applied consistently and fairly. Lead industrial relations activity, including engagement with Trade Unions and pay negotiations where applicable. Training & Development Ensure all staff receive appropriate induction, recurrent and role-specific training. Ensure staff are competent and trained in the duties for which they are employed. Maintain training records and compliance matrices to audit standard. Support the development of future leaders through coaching and structured development plans. Safety, Compliance & Auditing Overall accountability for Health & Safety team, ensuring compliance with statutory, contractual and airport-specific requirements. Ensure Health & Safety procedures are embedded and practised by all employees. Lead incident investigations, root cause analysis and corrective actions. Conduct and oversee monthly safety, quality and compliance audits. Ensure all non-conformances are addressed promptly and effectively. Implement and maintain Quality Management Systems and continuous compliance monitoring. Continuous Improvement (CI) & Innovation Drive a culture of continuous improvement and innovation across the operation. Identify and implement improvements in service delivery, productivity, safety, quality and customer experience. Use performance data, audits and customer feedback to inform and develop specific improvement plans. Promote innovative working practices and efficiency improvements. Administration & Reporting Produce monthly operational, financial, safety and performance reports. Attend internal and client meetings as required. Respond to customer queries professionally, both verbally and in writing. Undertake investigations as requested by senior management. REQUIRED SKILLS AND EXPERIENCE Proven senior management experience within PRS, aviation, or a regulated service environment. Strong leadership capability with experience managing large, multi-skilled workforces. Sound commercial acumen with P&L responsibility. Strong planning, organisational and decision-making skills. Excellent communication and stakeholder management skills. Competent IT skills including Microsoft Excel, Word and PowerPoint. REQUIRED SKILLS AND EXPERIENCE Previous experience of primarily working in a similar role is desirable A minimum of 2 years of General Manager experience with Aviation Or 5 years' General Manager experience in Transport & Logistics Must have the right to work in the UK Must pass a DBS check Must be able to provide 5 years of reference information Must be over 18 years of age Must hold a full UK driving license QUALIFICATIONS NEBOSH / IOSH qualification (or equivalent). Demonstrable experience in Health & Safety management and auditing. Experience of HR management and industrial relations. Aviation sector experience desirable. We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Team/Role Overview Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! The Senior Audit Manager is within the AI Technology, Cyber, Data and GenAI Engineering team and is a senior level management position, reporting to the Audit Director - AI Technology, Cyber, Data and GenAI Engineering, with an overall objective to execute audit activities and assessments of the risk and control environment for the adoption of AI/GenAI, specifically related to AI Technology, Cyber, Data and GenAI Engineering. This role will primarily focus on AI Technology, Cyber, Data and GenAI Engineering with the overall objective of ensuring that Citi Internal Audit's approach to AI positions Citi IA as the leading IA function in the financial services industry. Citi IA is a dynamic global function of over 2,500 professionals located across more than 60 countries, covering Citi's global businesses and service to clients and customers through its network in 98 countries. Through a culture of continuous improvement, Citi IA is focused on maintaining its position as a best in class IA function and is committed to investing in people, learning and development, innovation, and methodology programs. The Internal Audit mission is to provide independent, objective, reliable, valued and timely assurance to the Board, senior management and regulators of Citigroup and Citibank (and its subsidiaries), over the effectiveness of culture, ethical conduct, governance, risk management, and controls that mitigate current and evolving risks and to enhance the control environment. IA is a change agent within Citi to enhance the control culture of Citi worldwide and therefore support senior management decision making around the globe. Citi operates in over 100 countries and provides consumers, corporations, governments, and institutions with a broad range of financial services and products. Citi strives to create the best outcomes for clients and customers with financial ingenuity that leads to solutions that are simple, creative, and responsive. What you will do Deliver audit reports, Internal Audit and Regulatory issue validation and business monitoring and governance committee reports relating to AI Technology, Cyber, Data and GenAI Engineering Act as a trusted subject matter expert on AI Technology, Cyber, Data and GenAI Engineering across the IA team Oversight of portfolios within the AI Technology, Cyber, Data and GenAI Engineering team including stakeholder engagement, assessment of key emerging and inherent risks, etc Participate in business initiatives and pro actively advise and assist the business on change initiatives Implement integrated auditing concepts and technology, and follow trends in the Audit field and adapt them for the Audit function Identify solutions for a variety of complex and unique control issues, utilizing complex judgement and sophisticated analytical thought Analyse report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues Partner with Directors and Managing Directors to develop approaches for addressing broader corporate emerging issues Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards What we will need from you Previous experience in a related role Sound understanding in AI Technology, Cyber, Data and GenAI Engineering Understanding of GenAI security, data and operational architecture Understanding of financial services regulations and how they intersect with AI/GenAI e.g. conduct risk, operational resilience, data protection, algorithmic trading, AML/KYC, consumer protection Related certifications such as Certified Information Systems (CISA), Certified Internal Auditor (CIA), Certified in Risk and Information Systems (CRISC) or similar. AI related certifications are a plus Demonstrated successful experience in business, functional and people management Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment Effective negotiation skills Education Bachelor's degree/University degree in law, ethics, decision science, computer science, data science, finance, accounting or a related field, or equivalent experience. Master's degree preferred. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best in class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure. A discretionary annual performance related bonus Private medical insurance packages to suit your personal circumstances. Employee Assistance Program Pension Plan Paid Parental Leave Exclusive discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Jan 16, 2026
Full time
Team/Role Overview Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! The Senior Audit Manager is within the AI Technology, Cyber, Data and GenAI Engineering team and is a senior level management position, reporting to the Audit Director - AI Technology, Cyber, Data and GenAI Engineering, with an overall objective to execute audit activities and assessments of the risk and control environment for the adoption of AI/GenAI, specifically related to AI Technology, Cyber, Data and GenAI Engineering. This role will primarily focus on AI Technology, Cyber, Data and GenAI Engineering with the overall objective of ensuring that Citi Internal Audit's approach to AI positions Citi IA as the leading IA function in the financial services industry. Citi IA is a dynamic global function of over 2,500 professionals located across more than 60 countries, covering Citi's global businesses and service to clients and customers through its network in 98 countries. Through a culture of continuous improvement, Citi IA is focused on maintaining its position as a best in class IA function and is committed to investing in people, learning and development, innovation, and methodology programs. The Internal Audit mission is to provide independent, objective, reliable, valued and timely assurance to the Board, senior management and regulators of Citigroup and Citibank (and its subsidiaries), over the effectiveness of culture, ethical conduct, governance, risk management, and controls that mitigate current and evolving risks and to enhance the control environment. IA is a change agent within Citi to enhance the control culture of Citi worldwide and therefore support senior management decision making around the globe. Citi operates in over 100 countries and provides consumers, corporations, governments, and institutions with a broad range of financial services and products. Citi strives to create the best outcomes for clients and customers with financial ingenuity that leads to solutions that are simple, creative, and responsive. What you will do Deliver audit reports, Internal Audit and Regulatory issue validation and business monitoring and governance committee reports relating to AI Technology, Cyber, Data and GenAI Engineering Act as a trusted subject matter expert on AI Technology, Cyber, Data and GenAI Engineering across the IA team Oversight of portfolios within the AI Technology, Cyber, Data and GenAI Engineering team including stakeholder engagement, assessment of key emerging and inherent risks, etc Participate in business initiatives and pro actively advise and assist the business on change initiatives Implement integrated auditing concepts and technology, and follow trends in the Audit field and adapt them for the Audit function Identify solutions for a variety of complex and unique control issues, utilizing complex judgement and sophisticated analytical thought Analyse report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues Partner with Directors and Managing Directors to develop approaches for addressing broader corporate emerging issues Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards What we will need from you Previous experience in a related role Sound understanding in AI Technology, Cyber, Data and GenAI Engineering Understanding of GenAI security, data and operational architecture Understanding of financial services regulations and how they intersect with AI/GenAI e.g. conduct risk, operational resilience, data protection, algorithmic trading, AML/KYC, consumer protection Related certifications such as Certified Information Systems (CISA), Certified Internal Auditor (CIA), Certified in Risk and Information Systems (CRISC) or similar. AI related certifications are a plus Demonstrated successful experience in business, functional and people management Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment Effective negotiation skills Education Bachelor's degree/University degree in law, ethics, decision science, computer science, data science, finance, accounting or a related field, or equivalent experience. Master's degree preferred. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best in class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure. A discretionary annual performance related bonus Private medical insurance packages to suit your personal circumstances. Employee Assistance Program Pension Plan Paid Parental Leave Exclusive discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Head of Compliance - Financial Crime and Advisory Services Working hours: Part time, job share or full time. Location: London (travel to Swindon and Fareham). Job ID: 128273 As Head of Compliance - Financial Crime and Advisory Services, you will manage a team that supports the business with understanding and adhering to complex regulatory requirements. The team will include financial crime technical experts and compliance advisors. You will oversee delivery of technical financial crime expertise and regulatory services to relevant business areas, embed technical expertise and oversight processes, manage compliance risks, and advise on controls and monitoring. You will lead interaction with the first line financial crime team, embed a robust oversight framework, engage regulatory bodies, support senior management, and create reports for boards and committees. You will work closely with Swiss and European colleagues and facilitate continuous improvement. Key Accountabilities Improve compliance standards through clear guidance and fair challenge. Integrate regulatory requirements and customer focus into all activities. Develop and maintain governance, policy and controls in the second line. Deliver accurate reporting and MI. Engage regulators, trade bodies and law enforcement; implement new developments. Operationalise financial crime activities: advice, reporting, stakeholder management, investigations. Manage the second line team and support senior management. Maintain relationships with regulators and third party partners. Stay abreast of regulatory and business change. Share expertise internally and externally. Escalate issues to senior management. Establish and enhance compliance procedures. Deputise for the Head of Compliance as needed. Set and review annual objectives for direct reports. Provide strategy, training and governance to the team. Support business with regulatory issues, ad hoc queries and change programmes. Oversee the External Change Review Group process on behalf of Legal. Organise an effective relationship management model. Act as or delegate the appointed advisor on project work. Allocate support for internal compliance risk assessments. Maintain strong stakeholder relationships across the business. What We're Looking For At least 5 years of compliance experience in the financial services industry. Excellent technical knowledge of AML, economic sanctions and fraud. Experience or willingness to obtain qualifications such as Diploma in Financial Planning or Insurance. Broad knowledge of the Insurance and Investment industry and the UK regulatory framework. Proficiency with the FCA Handbook, Financial Services & Markets Act, PRA Handbook and related legislation. Strong communication, problem solving, decision making and judgement skills. Ability to work autonomously and collaboratively within a team. Commercial acumen and the ability to influence senior management. Leadership skills and the capacity to inspire and transform a team. What You'll Get in Return 12 % defined non contributory pension scheme. Annual company bonus. Income protection. Life cover - four times your salary. 28 days holiday a year plus bank holidays. Option to swap UK bank holidays for culturally/religiously significant days. Option to buy or sell up to an additional 20 holiday days. Three days paid volunteering.Up to 16 weeks full pay for maternity, paternity and adoption leave. Private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab. Access to wellbeing partners and support services. Our Impact Committed to sustainability - first insurer to sign the UN Business Ambition for 1.5 C pledge. Charitable arm, Zurich Community Trust, has awarded grants and volunteered time worth over £90 million. Culture and Inclusion Zurich values diversity and inclusion, ensuring all applicants are treated fairly and respectfully. We support wellbeing in all areas - physical, mental, social and financial - and provide training and development opportunities. We encourage volunteering and community engagement. Senior Management Functions (SMFs) This role is a Senior Management Function under the Senior Managers and Certification Regime (SM&CR), subject to regulatory approval. The successful candidate will be offered the position subject to completion of regulatory reference requirements. Certified Persons This is a Certification Regime role under the Fitness & Propriety standards of SM&CR. The successful candidate will be offered the position subject to completion of regulatory reference requirements. Additional Notes Please discuss your flexibility needs during the interview and let us know of any reasonable adjustment or practical support required. Tag
Jan 16, 2026
Full time
Head of Compliance - Financial Crime and Advisory Services Working hours: Part time, job share or full time. Location: London (travel to Swindon and Fareham). Job ID: 128273 As Head of Compliance - Financial Crime and Advisory Services, you will manage a team that supports the business with understanding and adhering to complex regulatory requirements. The team will include financial crime technical experts and compliance advisors. You will oversee delivery of technical financial crime expertise and regulatory services to relevant business areas, embed technical expertise and oversight processes, manage compliance risks, and advise on controls and monitoring. You will lead interaction with the first line financial crime team, embed a robust oversight framework, engage regulatory bodies, support senior management, and create reports for boards and committees. You will work closely with Swiss and European colleagues and facilitate continuous improvement. Key Accountabilities Improve compliance standards through clear guidance and fair challenge. Integrate regulatory requirements and customer focus into all activities. Develop and maintain governance, policy and controls in the second line. Deliver accurate reporting and MI. Engage regulators, trade bodies and law enforcement; implement new developments. Operationalise financial crime activities: advice, reporting, stakeholder management, investigations. Manage the second line team and support senior management. Maintain relationships with regulators and third party partners. Stay abreast of regulatory and business change. Share expertise internally and externally. Escalate issues to senior management. Establish and enhance compliance procedures. Deputise for the Head of Compliance as needed. Set and review annual objectives for direct reports. Provide strategy, training and governance to the team. Support business with regulatory issues, ad hoc queries and change programmes. Oversee the External Change Review Group process on behalf of Legal. Organise an effective relationship management model. Act as or delegate the appointed advisor on project work. Allocate support for internal compliance risk assessments. Maintain strong stakeholder relationships across the business. What We're Looking For At least 5 years of compliance experience in the financial services industry. Excellent technical knowledge of AML, economic sanctions and fraud. Experience or willingness to obtain qualifications such as Diploma in Financial Planning or Insurance. Broad knowledge of the Insurance and Investment industry and the UK regulatory framework. Proficiency with the FCA Handbook, Financial Services & Markets Act, PRA Handbook and related legislation. Strong communication, problem solving, decision making and judgement skills. Ability to work autonomously and collaboratively within a team. Commercial acumen and the ability to influence senior management. Leadership skills and the capacity to inspire and transform a team. What You'll Get in Return 12 % defined non contributory pension scheme. Annual company bonus. Income protection. Life cover - four times your salary. 28 days holiday a year plus bank holidays. Option to swap UK bank holidays for culturally/religiously significant days. Option to buy or sell up to an additional 20 holiday days. Three days paid volunteering.Up to 16 weeks full pay for maternity, paternity and adoption leave. Private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab. Access to wellbeing partners and support services. Our Impact Committed to sustainability - first insurer to sign the UN Business Ambition for 1.5 C pledge. Charitable arm, Zurich Community Trust, has awarded grants and volunteered time worth over £90 million. Culture and Inclusion Zurich values diversity and inclusion, ensuring all applicants are treated fairly and respectfully. We support wellbeing in all areas - physical, mental, social and financial - and provide training and development opportunities. We encourage volunteering and community engagement. Senior Management Functions (SMFs) This role is a Senior Management Function under the Senior Managers and Certification Regime (SM&CR), subject to regulatory approval. The successful candidate will be offered the position subject to completion of regulatory reference requirements. Certified Persons This is a Certification Regime role under the Fitness & Propriety standards of SM&CR. The successful candidate will be offered the position subject to completion of regulatory reference requirements. Additional Notes Please discuss your flexibility needs during the interview and let us know of any reasonable adjustment or practical support required. Tag
Why Valtech? We're the experience innovation company - a trusted partner to the world's most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you'll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are seeking an experienced Client Partner with deep Financial Services expertise to own and grow a portfolio of banking, insurance, payments or wealth management clients. You will serve as a strategic advisor to senior financial services leaders-building trusted relationships, driving account growth and leading complex digital transformation engagements across experience, data, AI and enterprise technology. This role is critical to expanding Valtech's footprint within financial services, creating long-term partnerships and shaping large-scale, multi-year transformation programmes. What You'll Do Strategic Client Leadership Build and grow relationships with senior financial services stakeholders, including C suite executives, CIOs, CDOs and heads of digital, transformation and customer experience. Act as a trusted advisor-helping clients balance innovation, regulatory requirements and operational resilience. Shape strategic roadmaps aligned to Valtech's capabilities across digital experience, data & AI, commerce and enterprise transformation. Growth & Revenue Ownership Own commercial performance across your client portfolio, including revenue, margin, forecasting and long-term growth planning. Drive account expansion through cross selling and upselling Valtech's end to end services. Lead new business pursuits, developing winning strategies, proposals and executive level presentations. Partner with Marketing, Business Development and Financial Services leadership to strengthen market presence. Strategic Planning & Execution Lead account planning and strategic prioritisation, aligning internal teams around shared objectives. Collaborate with multidisciplinary teams to design and deliver high impact, compliant and scalable solutions. Leverage Valtech's global delivery model to bring the right expertise to each client challenge. Delivery Partnership & Quality Partner closely with delivery leaders to ensure high quality execution and client satisfaction. Provide strategic oversight and escalation support for complex programmes. Champion excellence, accountability and continuous improvement. About You Strong experience working with financial services clients, such as banks, insurers, fintechs or asset/wealth managers. Solid understanding of regulatory environments, digital platforms, data governance and security considerations. Strategic Relationship Builder Proven ability to build trusted relationships with senior stakeholders in complex, regulated environments. Skilled at navigating large organisations and influencing decision makers. Demonstrated success owning and growing multi million pound accounts. Strong commercial mindset, with experience shaping strategic, value led engagements. Comfortable working across a global matrix organisation. Inclusive, collaborative and able to lead through influence. Thought Leadership & Innovation Mindset Understanding of trends such as open banking, embedded finance, AI, personalisation and platform modernisation. Passion for designing secure, customer centric financial experiences. Communication & Executive Presence Excellent communication and storytelling skills. Confident in executive level discussions and complex stakeholder environments. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we're intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we're creating a more equitable Valtech for all. The benefits This is a permanent position based in the UK. Beyond a competitive compensation package, we offer: Flexibility, with remote and hybrid work options (country dependent) Career advancement, with international mobility and professional development programs Learning and development, with access to cutting edge tools, training and industry experts Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. Your application process Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.
Jan 16, 2026
Full time
Why Valtech? We're the experience innovation company - a trusted partner to the world's most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you'll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are seeking an experienced Client Partner with deep Financial Services expertise to own and grow a portfolio of banking, insurance, payments or wealth management clients. You will serve as a strategic advisor to senior financial services leaders-building trusted relationships, driving account growth and leading complex digital transformation engagements across experience, data, AI and enterprise technology. This role is critical to expanding Valtech's footprint within financial services, creating long-term partnerships and shaping large-scale, multi-year transformation programmes. What You'll Do Strategic Client Leadership Build and grow relationships with senior financial services stakeholders, including C suite executives, CIOs, CDOs and heads of digital, transformation and customer experience. Act as a trusted advisor-helping clients balance innovation, regulatory requirements and operational resilience. Shape strategic roadmaps aligned to Valtech's capabilities across digital experience, data & AI, commerce and enterprise transformation. Growth & Revenue Ownership Own commercial performance across your client portfolio, including revenue, margin, forecasting and long-term growth planning. Drive account expansion through cross selling and upselling Valtech's end to end services. Lead new business pursuits, developing winning strategies, proposals and executive level presentations. Partner with Marketing, Business Development and Financial Services leadership to strengthen market presence. Strategic Planning & Execution Lead account planning and strategic prioritisation, aligning internal teams around shared objectives. Collaborate with multidisciplinary teams to design and deliver high impact, compliant and scalable solutions. Leverage Valtech's global delivery model to bring the right expertise to each client challenge. Delivery Partnership & Quality Partner closely with delivery leaders to ensure high quality execution and client satisfaction. Provide strategic oversight and escalation support for complex programmes. Champion excellence, accountability and continuous improvement. About You Strong experience working with financial services clients, such as banks, insurers, fintechs or asset/wealth managers. Solid understanding of regulatory environments, digital platforms, data governance and security considerations. Strategic Relationship Builder Proven ability to build trusted relationships with senior stakeholders in complex, regulated environments. Skilled at navigating large organisations and influencing decision makers. Demonstrated success owning and growing multi million pound accounts. Strong commercial mindset, with experience shaping strategic, value led engagements. Comfortable working across a global matrix organisation. Inclusive, collaborative and able to lead through influence. Thought Leadership & Innovation Mindset Understanding of trends such as open banking, embedded finance, AI, personalisation and platform modernisation. Passion for designing secure, customer centric financial experiences. Communication & Executive Presence Excellent communication and storytelling skills. Confident in executive level discussions and complex stakeholder environments. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we're intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we're creating a more equitable Valtech for all. The benefits This is a permanent position based in the UK. Beyond a competitive compensation package, we offer: Flexibility, with remote and hybrid work options (country dependent) Career advancement, with international mobility and professional development programs Learning and development, with access to cutting edge tools, training and industry experts Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. Your application process Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.
Executive (Principal) Quantity Surveyor - Infrastructure Leeds (Mixture of local office, home and client sites) Permanent Full time - with flexible working and core hours Gleeds is a leading global property and construction consultancy. Independent since 1875, we are proud to deliver award winning projects around the world. We are proud to say that we have been certified as a "Great Place to Work", which further acknowledges that we put our people at the heart of everything we do. Gleeds Infrastructure specialises in delivering projects worldwide with extensive experience in Renewables, Technology, Transport and Utilities. Our goal is to deliver infrastructure that leaves a positive, lasting legacy when well integrated into the physical, human and economic environment. Whether it's a rail link, wind farm or flood defence barrier, the goal is to create tangible benefits for individuals, communities and economies. We are recruiting for an Executive Quantity Surveyor/Cost Manager to join our team and be a part of our ambitious growth plans for 2025. Whether you are an aspiring Senior Quantity Surveyor looking to take on consultancy related tasks such as commission management, or an already established Executive/Principal QS looking to hone your skills, our team has the knowledge and flexibility to develop your career and experience. Responsibilities In this role you will provide pre and post contract commercial management advice and partner with our customers; a typical day could include: Cost Management & Reporting - Overseeing budgets, tracking costs and ensuring financial accuracy. Contract Administration - Managing NEC & JCT contracts, handling valuations and payments. Procurement & Supplier Engagement - Supporting tendering processes and ensuring value for money. Commercial Assurance - Auditing projects, verifying estimates and reviewing financial compliance. Risk & Change Management - Identifying financial risks and managing compensation events. Stakeholder Collaboration - Working closely with clients, contractors and internal teams. Software & Systems Expertise - Using tools such as PRISM, CEMAR, Costx, and Viewpoint. Main & Subcontractor Management - Overseeing project finances and ensuring compliance. Account and Client Management - Managing day to day accounts and commissions to ensure effective delivery. Line Management - Supporting junior staff through their learning and development journey. What we are looking for You will be HNC, HND or Degree qualified in Quantity Surveying/Cost Management, Construction Law, or a similar/relevant discipline. Professional qualifications and/or membership of the RICS, CIOB, CICES, CIPS or another relevant Chartered Institute are desirable and will be supported if not already attained. Relevant experience in Quantity Surveying/Commercial Management in the UK infrastructure sector. Pre and post contract experience. Previous line management experience. A passion for nurturing client relationships and building rapport to add value. Experience managing NEC3/4 contracts. A passion for infrastructure, sustainability and delivering great work. Excellent communication skills and the ability to build relationships quickly with colleagues and clients. What we can offer you Clear opportunities to develop and grow your career through training and further qualifications. Fantastic networking opportunities to grow your personal brand and broaden your industry understanding. Generous holiday allowance plus the option to purchase additional days through the holiday purchase scheme. Highly competitive salary with the opportunity to increase it through continuous reviews. Employee Assistance Programme to ensure your health and personal well being come first. Our global travel scholarship programme gives you the unique opportunity to gain global experience. Flexible working arrangements to ensure a healthy work life balance. Volunteering opportunities to engage with your local community or charitable organisations. About us A world of opportunity Gleeds is a place to be part of something bigger. We take pride in our diverse and supportive culture that empowers you to make a difference while creating connections with brilliant people - colleagues and clients alike. Enjoy doing work that shapes our collective future, while steering your own journey in a trusting environment. Benefit from our rich heritage and global opportunities as you build a purpose driven career. With over 75 offices worldwide, you'll become part of a truly global team that isn't restricted by borders. We welcome new perspectives and ideas but above all, we believe that quality relationships sit at the heart of good business. We strive to be the people that seek to understand and bring people together. Wherever we are in the world, we're committed to the success of our people, clients and communities - giving everyone a safer, more sustainable place to live, work and thrive. Our values Professionalism with personality Excellence with humility Innovation with agility We're an equal opportunities employer and welcome applications regardless of age, disability, marital status, race, religion or belief, sexual orientation, transgender status or gender. We recognise the importance of work/life balance and agree flexible working arrangements to suit each individual. Gleeds is a Great Place to Work certified employer.
Jan 16, 2026
Full time
Executive (Principal) Quantity Surveyor - Infrastructure Leeds (Mixture of local office, home and client sites) Permanent Full time - with flexible working and core hours Gleeds is a leading global property and construction consultancy. Independent since 1875, we are proud to deliver award winning projects around the world. We are proud to say that we have been certified as a "Great Place to Work", which further acknowledges that we put our people at the heart of everything we do. Gleeds Infrastructure specialises in delivering projects worldwide with extensive experience in Renewables, Technology, Transport and Utilities. Our goal is to deliver infrastructure that leaves a positive, lasting legacy when well integrated into the physical, human and economic environment. Whether it's a rail link, wind farm or flood defence barrier, the goal is to create tangible benefits for individuals, communities and economies. We are recruiting for an Executive Quantity Surveyor/Cost Manager to join our team and be a part of our ambitious growth plans for 2025. Whether you are an aspiring Senior Quantity Surveyor looking to take on consultancy related tasks such as commission management, or an already established Executive/Principal QS looking to hone your skills, our team has the knowledge and flexibility to develop your career and experience. Responsibilities In this role you will provide pre and post contract commercial management advice and partner with our customers; a typical day could include: Cost Management & Reporting - Overseeing budgets, tracking costs and ensuring financial accuracy. Contract Administration - Managing NEC & JCT contracts, handling valuations and payments. Procurement & Supplier Engagement - Supporting tendering processes and ensuring value for money. Commercial Assurance - Auditing projects, verifying estimates and reviewing financial compliance. Risk & Change Management - Identifying financial risks and managing compensation events. Stakeholder Collaboration - Working closely with clients, contractors and internal teams. Software & Systems Expertise - Using tools such as PRISM, CEMAR, Costx, and Viewpoint. Main & Subcontractor Management - Overseeing project finances and ensuring compliance. Account and Client Management - Managing day to day accounts and commissions to ensure effective delivery. Line Management - Supporting junior staff through their learning and development journey. What we are looking for You will be HNC, HND or Degree qualified in Quantity Surveying/Cost Management, Construction Law, or a similar/relevant discipline. Professional qualifications and/or membership of the RICS, CIOB, CICES, CIPS or another relevant Chartered Institute are desirable and will be supported if not already attained. Relevant experience in Quantity Surveying/Commercial Management in the UK infrastructure sector. Pre and post contract experience. Previous line management experience. A passion for nurturing client relationships and building rapport to add value. Experience managing NEC3/4 contracts. A passion for infrastructure, sustainability and delivering great work. Excellent communication skills and the ability to build relationships quickly with colleagues and clients. What we can offer you Clear opportunities to develop and grow your career through training and further qualifications. Fantastic networking opportunities to grow your personal brand and broaden your industry understanding. Generous holiday allowance plus the option to purchase additional days through the holiday purchase scheme. Highly competitive salary with the opportunity to increase it through continuous reviews. Employee Assistance Programme to ensure your health and personal well being come first. Our global travel scholarship programme gives you the unique opportunity to gain global experience. Flexible working arrangements to ensure a healthy work life balance. Volunteering opportunities to engage with your local community or charitable organisations. About us A world of opportunity Gleeds is a place to be part of something bigger. We take pride in our diverse and supportive culture that empowers you to make a difference while creating connections with brilliant people - colleagues and clients alike. Enjoy doing work that shapes our collective future, while steering your own journey in a trusting environment. Benefit from our rich heritage and global opportunities as you build a purpose driven career. With over 75 offices worldwide, you'll become part of a truly global team that isn't restricted by borders. We welcome new perspectives and ideas but above all, we believe that quality relationships sit at the heart of good business. We strive to be the people that seek to understand and bring people together. Wherever we are in the world, we're committed to the success of our people, clients and communities - giving everyone a safer, more sustainable place to live, work and thrive. Our values Professionalism with personality Excellence with humility Innovation with agility We're an equal opportunities employer and welcome applications regardless of age, disability, marital status, race, religion or belief, sexual orientation, transgender status or gender. We recognise the importance of work/life balance and agree flexible working arrangements to suit each individual. Gleeds is a Great Place to Work certified employer.
General Manager Premium Contract Catering Site 65,000 - 70,000 + 10% Bonus Full-time Monday to Friday Team of 55 We are working with a high-profile client to recruit an exceptional General Manager to lead a flagship, multi-service workplace hospitality operation. This is a senior leadership role suited to a commercially minded operator with a passion for food, service excellence, and people development. This position offers the opportunity to take full ownership of a large, complex operation, driving performance, innovation, and client satisfaction within a premium business & industry environment. The Role As General Manager, you will have full accountability for operational delivery, financial performance, and team leadership across the site. You will act as a key client partner, leading from the front and setting the standard for a best-in-class workplace experience. You will be responsible for translating strategy into action, accelerating initiatives, embedding strong processes, and continuously evolving the food and beverage offer to meet changing customer expectations. Key Responsibilities Operational & Commercial Leadership Full ownership of site operations and financial performance Drive excellent customer service and consistently high standards Partner closely with culinary leadership on stock control, waste management, and production reviews Ensure pricing, menus, and concepts align with agreed commercial and client requirements Build strong supplier relationships to maximise quality and commercial return Financial Management Manage budgets, purchasing, forecasting, and P&L performance Accurately project costs, labour, and margins Control wastage and operational efficiencies across the site People & Culture Lead, coach, and develop senior site leadership and wider teams Embed a strong training and succession-planning culture Oversee performance reviews, objective setting, and engagement initiatives Plan and lead management meetings and daily team briefings Compliance, Health & Safety Ensure full compliance with food safety, hygiene, and health & safety standards Maintain training records, audits, and operational documentation Proactively manage risk and escalate issues appropriately Client & Stakeholder Management Build and maintain strong client relationships Support client reviews, contract discussions, and business retention Identify and unlock opportunities for growth and added value Contribute to wider regional initiatives and new business mobilisations where required About You You will be a confident, credible leader with experience managing large-scale hospitality operations, ideally within workplace, corporate, or premium B&I environments. You will bring: Strong commercial and financial acumen Experience managing complex teams and senior stakeholders A hands-on, solutions-focused leadership style The ability to perform under pressure while maintaining quality and composure Excellent communication, negotiation, and influencing skills A proactive, positive, and adaptable mindset Technical & Professional Skills Strong IT skills (Word, Excel, PowerPoint) Confidence producing reports, forecasts, and operational data Solid understanding of catering finance, labour control, and compliance Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jan 16, 2026
Full time
General Manager Premium Contract Catering Site 65,000 - 70,000 + 10% Bonus Full-time Monday to Friday Team of 55 We are working with a high-profile client to recruit an exceptional General Manager to lead a flagship, multi-service workplace hospitality operation. This is a senior leadership role suited to a commercially minded operator with a passion for food, service excellence, and people development. This position offers the opportunity to take full ownership of a large, complex operation, driving performance, innovation, and client satisfaction within a premium business & industry environment. The Role As General Manager, you will have full accountability for operational delivery, financial performance, and team leadership across the site. You will act as a key client partner, leading from the front and setting the standard for a best-in-class workplace experience. You will be responsible for translating strategy into action, accelerating initiatives, embedding strong processes, and continuously evolving the food and beverage offer to meet changing customer expectations. Key Responsibilities Operational & Commercial Leadership Full ownership of site operations and financial performance Drive excellent customer service and consistently high standards Partner closely with culinary leadership on stock control, waste management, and production reviews Ensure pricing, menus, and concepts align with agreed commercial and client requirements Build strong supplier relationships to maximise quality and commercial return Financial Management Manage budgets, purchasing, forecasting, and P&L performance Accurately project costs, labour, and margins Control wastage and operational efficiencies across the site People & Culture Lead, coach, and develop senior site leadership and wider teams Embed a strong training and succession-planning culture Oversee performance reviews, objective setting, and engagement initiatives Plan and lead management meetings and daily team briefings Compliance, Health & Safety Ensure full compliance with food safety, hygiene, and health & safety standards Maintain training records, audits, and operational documentation Proactively manage risk and escalate issues appropriately Client & Stakeholder Management Build and maintain strong client relationships Support client reviews, contract discussions, and business retention Identify and unlock opportunities for growth and added value Contribute to wider regional initiatives and new business mobilisations where required About You You will be a confident, credible leader with experience managing large-scale hospitality operations, ideally within workplace, corporate, or premium B&I environments. You will bring: Strong commercial and financial acumen Experience managing complex teams and senior stakeholders A hands-on, solutions-focused leadership style The ability to perform under pressure while maintaining quality and composure Excellent communication, negotiation, and influencing skills A proactive, positive, and adaptable mindset Technical & Professional Skills Strong IT skills (Word, Excel, PowerPoint) Confidence producing reports, forecasts, and operational data Solid understanding of catering finance, labour control, and compliance Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Are you an experienced business development leader with a passion for player experience and live service games? This is an opportunity to join a global games services organisation and help scale player support, community management, and live operations solutions across the North American market. This fully remote role is focused on growing partnerships with game developers and publishers, helping them deliver outstanding player experiences throughout the lifecycle of their games. About the role As a Senior Business Development Manager focused on Player Support, you will be responsible for driving new business across the United States and Canada. You will work closely with delivery, marketing, and leadership teams to identify opportunities, shape solutions, and build long-term relationships with studios ranging from indie to AAA. This role suits someone who is commercially driven, highly relationship-focused, and deeply familiar with live service games and outsourced support models. What you'll be doing: Identify and develop new business opportunities across player support, community management, and live operations services Build and maintain strong relationships with decision-makers at game developers, publishers, and live service operators Lead targeted outbound and inbound sales activity using CRM tools, social outreach, and industry events Own the full sales lifecycle from prospecting and discovery through proposal, negotiation, and contract close Partner closely with internal delivery teams to ensure smooth onboarding and long-term client success Track market trends, competitor activity, and evolving studio needs to refine positioning and sales strategy Collaborate with global teams to develop scalable, client-focused solutions and account growth plans What we're looking for: 7+ years of experience in B2B sales or account management At least 3 years of experience selling or delivering player support, community management, customer experience, or QA services within games Proven track record of closing deals and meeting or exceeding revenue targets Strong understanding of live service operations, player lifecycle management, and outsourced service delivery Established network within the games industry, particularly among producers, live ops leaders, and player experience stakeholders Excellent communication, negotiation, and presentation skills Self-motivated and comfortable working remotely, with flexibility to travel for client meetings and events Genuine passion for video games and how studios engage and retain players Nice to have: Experience in co-development, localisation, or game technology services Familiarity with CRM systems, pipeline management, and revenue forecasting A collaborative, partnership-led sales approach What's on offer: Competitive base salary with performance-based commission Fully remote working across the United States or Canada Opportunity to work closely with studios creating globally recognised games Supportive, entrepreneurial, and games-focused culture Pension and life assurance benefits If you're a commercially driven business development professional who understands player support and live service games, and you're excited about helping studios build better player experiences, we'd love to hear from you.Apply now, or contact Joe McKernan -
Jan 16, 2026
Full time
Are you an experienced business development leader with a passion for player experience and live service games? This is an opportunity to join a global games services organisation and help scale player support, community management, and live operations solutions across the North American market. This fully remote role is focused on growing partnerships with game developers and publishers, helping them deliver outstanding player experiences throughout the lifecycle of their games. About the role As a Senior Business Development Manager focused on Player Support, you will be responsible for driving new business across the United States and Canada. You will work closely with delivery, marketing, and leadership teams to identify opportunities, shape solutions, and build long-term relationships with studios ranging from indie to AAA. This role suits someone who is commercially driven, highly relationship-focused, and deeply familiar with live service games and outsourced support models. What you'll be doing: Identify and develop new business opportunities across player support, community management, and live operations services Build and maintain strong relationships with decision-makers at game developers, publishers, and live service operators Lead targeted outbound and inbound sales activity using CRM tools, social outreach, and industry events Own the full sales lifecycle from prospecting and discovery through proposal, negotiation, and contract close Partner closely with internal delivery teams to ensure smooth onboarding and long-term client success Track market trends, competitor activity, and evolving studio needs to refine positioning and sales strategy Collaborate with global teams to develop scalable, client-focused solutions and account growth plans What we're looking for: 7+ years of experience in B2B sales or account management At least 3 years of experience selling or delivering player support, community management, customer experience, or QA services within games Proven track record of closing deals and meeting or exceeding revenue targets Strong understanding of live service operations, player lifecycle management, and outsourced service delivery Established network within the games industry, particularly among producers, live ops leaders, and player experience stakeholders Excellent communication, negotiation, and presentation skills Self-motivated and comfortable working remotely, with flexibility to travel for client meetings and events Genuine passion for video games and how studios engage and retain players Nice to have: Experience in co-development, localisation, or game technology services Familiarity with CRM systems, pipeline management, and revenue forecasting A collaborative, partnership-led sales approach What's on offer: Competitive base salary with performance-based commission Fully remote working across the United States or Canada Opportunity to work closely with studios creating globally recognised games Supportive, entrepreneurial, and games-focused culture Pension and life assurance benefits If you're a commercially driven business development professional who understands player support and live service games, and you're excited about helping studios build better player experiences, we'd love to hear from you.Apply now, or contact Joe McKernan -
Procurement Bid Manager 6 Month Contract Day Rate from 650 via Umbrella Company My client specialises in the delivery of essential public services, with over 50,000 people working in defence, transport, justice, immigration, healthcare, and other citizen services across our four regions: UK & Europe, North America, Asia Pacific and Middle East. They are looking for a Procurement Bid Manager to come and join the team on an initial 6-month contract, with the potential to extend. The role is home based however there is need to go into the organisations offices once a month in London and twice a month in Hook, Hampshire. There is also the requirement to attend supplier sites throughout the UK inline with bid requirements. All related travel and accommodation costs will be covered in line with the organisations travel policy, however the position does require flexibility to ensure these visits are undertaken. The successful candidate will be required to undergo a Baseline Personnel Security Standard (BPSS) as part of the screening process. In this role you will be supporting with the organisations bids within the defence sector. Acting as the interface you will need to understand the bid, customer requirements and work closely with both suppliers and stakeholders within the organisation. Key Responsibilities Understand customer drivers to influence wider supply chain strategies. Lead supplier engagement. Provide the key interface between Bid Team and the relevant Procurement subject matter experts (Risk, Sustainability etc). Ensure bid alignment with the organisations evolving procurement category strategies. Support the bid team in drafting compelling bid responses to procurement and supply chain related responses. Engage Category Team where appropriate. Develop supply chain strategy with Solution and Commercial managers. Support the bid transition plan for phasing in/out of supplier contracts. Input into Make Vs Buy and associated Greed/Black Hats. Identify and mitigate supply chain risks. Negotiate supplier pricing& KPI's with Commercial team support. Agree best subcontracting method with Commercial Contracts (flow downs etc). Review Indexation risk and support associated assumptions. Develop supply chain sustainability & Social Value commitments. Manage Procurement Governance gates (PLRT). Conduct supplier due diligence, including D&B finance reports and ethics checks. Support/Lead supply chain benchmarking exercises. Manage supplier tender process. Support supplier selection process. Leverage cross-BU buying power and innovation. Input into Make Vs Buy. Essential Skills & Qualifications Essential Technical & Professional Skills Procurement Expertise: Proven experience in procurement for bids/tenders, ideally in complex or regulated sectors. Strong supplier engagement, negotiation, and commercial modelling skills. Knowledge of assigned business units and ability to apply global and strategic thinking while adapting to local requirements. Expertise in risk management, governance processes, and due diligence. Ability to develop supply chain strategies and integrate sustainability/social value. MCIPS or equivalent professional qualification desirable; APMP advantageous. Leadership & Influence: Ability to "sell" procurement internally and externally. Demonstrated capability to develop and maintain strong senior stakeholder relationships up to MD and Board level. Excellent communication and influencing skills at multiple levels. Analytical & Decision-Making: Strong planning, organising, and analytical skills. Fact-based decision-making ability. Change & Compliance: Experience working in complex, changing environments with demanding objectives. Ability to drive compliance with procurement policies and standards. Personal Attributes: Professional credibility and resilience. Flexibility to work across multiple business units. Role model for organisational values. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition.
Jan 16, 2026
Contractor
Procurement Bid Manager 6 Month Contract Day Rate from 650 via Umbrella Company My client specialises in the delivery of essential public services, with over 50,000 people working in defence, transport, justice, immigration, healthcare, and other citizen services across our four regions: UK & Europe, North America, Asia Pacific and Middle East. They are looking for a Procurement Bid Manager to come and join the team on an initial 6-month contract, with the potential to extend. The role is home based however there is need to go into the organisations offices once a month in London and twice a month in Hook, Hampshire. There is also the requirement to attend supplier sites throughout the UK inline with bid requirements. All related travel and accommodation costs will be covered in line with the organisations travel policy, however the position does require flexibility to ensure these visits are undertaken. The successful candidate will be required to undergo a Baseline Personnel Security Standard (BPSS) as part of the screening process. In this role you will be supporting with the organisations bids within the defence sector. Acting as the interface you will need to understand the bid, customer requirements and work closely with both suppliers and stakeholders within the organisation. Key Responsibilities Understand customer drivers to influence wider supply chain strategies. Lead supplier engagement. Provide the key interface between Bid Team and the relevant Procurement subject matter experts (Risk, Sustainability etc). Ensure bid alignment with the organisations evolving procurement category strategies. Support the bid team in drafting compelling bid responses to procurement and supply chain related responses. Engage Category Team where appropriate. Develop supply chain strategy with Solution and Commercial managers. Support the bid transition plan for phasing in/out of supplier contracts. Input into Make Vs Buy and associated Greed/Black Hats. Identify and mitigate supply chain risks. Negotiate supplier pricing& KPI's with Commercial team support. Agree best subcontracting method with Commercial Contracts (flow downs etc). Review Indexation risk and support associated assumptions. Develop supply chain sustainability & Social Value commitments. Manage Procurement Governance gates (PLRT). Conduct supplier due diligence, including D&B finance reports and ethics checks. Support/Lead supply chain benchmarking exercises. Manage supplier tender process. Support supplier selection process. Leverage cross-BU buying power and innovation. Input into Make Vs Buy. Essential Skills & Qualifications Essential Technical & Professional Skills Procurement Expertise: Proven experience in procurement for bids/tenders, ideally in complex or regulated sectors. Strong supplier engagement, negotiation, and commercial modelling skills. Knowledge of assigned business units and ability to apply global and strategic thinking while adapting to local requirements. Expertise in risk management, governance processes, and due diligence. Ability to develop supply chain strategies and integrate sustainability/social value. MCIPS or equivalent professional qualification desirable; APMP advantageous. Leadership & Influence: Ability to "sell" procurement internally and externally. Demonstrated capability to develop and maintain strong senior stakeholder relationships up to MD and Board level. Excellent communication and influencing skills at multiple levels. Analytical & Decision-Making: Strong planning, organising, and analytical skills. Fact-based decision-making ability. Change & Compliance: Experience working in complex, changing environments with demanding objectives. Ability to drive compliance with procurement policies and standards. Personal Attributes: Professional credibility and resilience. Flexibility to work across multiple business units. Role model for organisational values. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition.
Job Title: Senior Account Manager Location: Eastbourne Salary: 45,000k- 50,000k Job type: Permanent Working Pattern: Monday - Friday / 9:00am-5:30pm Our client is a leading UK-based online auction company, known for its vibrant, innovative approach and commitment to delivering an outstanding service.They are currently seeking an enthusiastic and experienced Account Manager to join their dynamic team and play a key role in shaping and implementing a new department within the business. The successful candidate will be a confident and effective communicator with a proven track record in B2B account management, able to manage multiple client relationships with efficiency and professionalism. In time, this role will evolve to leading a team of Account Managers and taking overall responsibility for the new department. Position Summary: As an Account Manager you will play a key role in building and maintaining strong, long-lasting customer relationships by partnering with clients and understanding their needs. You will oversee a portfolio of assigned clients, develop new business from existing clients, and actively seek new sales opportunities. Key Responsibilities: Serve as the main point of contact for all client account management matters. Build and maintain strong, long-lasting client relationships. Develop trusted advisor relationships with key accounts and customer stakeholders Ensure timely and successful delivery of solutions according to customer needs and objectives Develop new business with existing clients and/or identify areas of improvement to meet sales quotas by demonstration of software services to upsell to clients Prepare reports on account status. Collaborate with sales and marketing teams to identify and grow opportunities Manage existing contract renewals. Assist with challenging client requests or issue escalations as needed Role Requirements: Proven work experience as an Account Manager Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organisation. Solid experience with CRM software and MS Office. Experience delivering client-focused solutions to customer needs. Proven ability to juggle multiple account management projects while maintaining attention to detail. Excellent listening, negotiation, and presentation abilities. Strong verbal and written communication skills. Benefits: Competitive salary with progression opportunities 28 days holiday (Plus an additional 5 can be bought) Convenient town centre office with excellent access to train & bus links Active and inclusive social committee On-site games room stocked with complimentary snacks and drinks Relaxed, casual dress code Supportive and welcoming team environment Bright, modern, and open-plan workspaces if you are interested in this exciting opportunity please click 'APPLY NOW' and a consultant will be in contact.
Jan 16, 2026
Full time
Job Title: Senior Account Manager Location: Eastbourne Salary: 45,000k- 50,000k Job type: Permanent Working Pattern: Monday - Friday / 9:00am-5:30pm Our client is a leading UK-based online auction company, known for its vibrant, innovative approach and commitment to delivering an outstanding service.They are currently seeking an enthusiastic and experienced Account Manager to join their dynamic team and play a key role in shaping and implementing a new department within the business. The successful candidate will be a confident and effective communicator with a proven track record in B2B account management, able to manage multiple client relationships with efficiency and professionalism. In time, this role will evolve to leading a team of Account Managers and taking overall responsibility for the new department. Position Summary: As an Account Manager you will play a key role in building and maintaining strong, long-lasting customer relationships by partnering with clients and understanding their needs. You will oversee a portfolio of assigned clients, develop new business from existing clients, and actively seek new sales opportunities. Key Responsibilities: Serve as the main point of contact for all client account management matters. Build and maintain strong, long-lasting client relationships. Develop trusted advisor relationships with key accounts and customer stakeholders Ensure timely and successful delivery of solutions according to customer needs and objectives Develop new business with existing clients and/or identify areas of improvement to meet sales quotas by demonstration of software services to upsell to clients Prepare reports on account status. Collaborate with sales and marketing teams to identify and grow opportunities Manage existing contract renewals. Assist with challenging client requests or issue escalations as needed Role Requirements: Proven work experience as an Account Manager Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organisation. Solid experience with CRM software and MS Office. Experience delivering client-focused solutions to customer needs. Proven ability to juggle multiple account management projects while maintaining attention to detail. Excellent listening, negotiation, and presentation abilities. Strong verbal and written communication skills. Benefits: Competitive salary with progression opportunities 28 days holiday (Plus an additional 5 can be bought) Convenient town centre office with excellent access to train & bus links Active and inclusive social committee On-site games room stocked with complimentary snacks and drinks Relaxed, casual dress code Supportive and welcoming team environment Bright, modern, and open-plan workspaces if you are interested in this exciting opportunity please click 'APPLY NOW' and a consultant will be in contact.
Title Chief Financial Officer Location Flexible, but a requirement to be in London 3 days per week Salary From £151,177 (London); up to 10% less for a candidate based outside of London Job type Permanent Ref 16303 Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create. We are looking for a Chief Financial Officer to join our team. This is a full-time and permanent role, working 36 hours per week. Benefits Salary from £151,177, depending on skills, experience and location 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years Matched pension contributions up to 10% Flexible hours The opportunity to progress your career within the heritage sector Subscriptions to professional bodies Free access to all English Heritage sites for you and up to six friends and family members 25% discount in our shops and cafes Enhanced maternity, paternity or shared parental leave Options to buy additional leave An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs Opportunities to go to some of our great live music and history events This is a major role in the Senior Management Team, playing a crucial role in helping us achieve financial sustainability, ensure compliance, manage our risks and ensure our resourcing functions are at their optimum. The new postholder will take up the role at an exciting time for English Heritage under its interim Chief Executive Geoff Parkin. Our Chief Financial Officer will play a pivotal role in shaping our future. Working closely with our Board and executive team and overseeing a complex investment pipeline, we are looking for someone who marries commercial disciple with collaborative influence. You will be a key member of the Senior Management Team (SMT), helping develop the 10-year vision into a detailed rolling programme of 3-year strategic plans. You will provide financial leadership and drive the operational and financial effectiveness of the organisation, ensuring all Corporate Services functions deliver consistent, quality, customer focused services. You will manage key relationships including the Chair of the Board of Trustees and the Chair of the Audit and Risk Committee, as well as with Historic England, internal and external auditors, fund managers, pensions advisers, and insurers, regarding the responsibilities as Chief Financial Officer, including the performance of the external advisers. Qualifications Qualified CCAB accountant, with significant post qualification experience gained across different sectors and disciplines. Experience of dealing with and recognising the distinct needs of a charitable organisation and a political sensitivity to effectively manage this. Proven leadership of large multi disciplinary teams of professional/specialist staff, notably finance and, ideally, technology. Successful experience of strategy development and business planning. Committed to supporting and challenging the organisation's other functions and holding them to account to achieve excellence, efficiency, focus on output, and effective management control. If you are interested in this position and would like to apply, please submit your application via: If you would like to know more about the role or selection process, please contact Tessa Catt, Executive Search partner at Green Park by email at Find out more about us and what we do: You can also meet some of our people and hear about why they enjoy working with us: Everybody's welcome at English Heritage Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing. We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments. You will need to refer to the following documents when completing your application.
Jan 16, 2026
Full time
Title Chief Financial Officer Location Flexible, but a requirement to be in London 3 days per week Salary From £151,177 (London); up to 10% less for a candidate based outside of London Job type Permanent Ref 16303 Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create. We are looking for a Chief Financial Officer to join our team. This is a full-time and permanent role, working 36 hours per week. Benefits Salary from £151,177, depending on skills, experience and location 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years Matched pension contributions up to 10% Flexible hours The opportunity to progress your career within the heritage sector Subscriptions to professional bodies Free access to all English Heritage sites for you and up to six friends and family members 25% discount in our shops and cafes Enhanced maternity, paternity or shared parental leave Options to buy additional leave An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs Opportunities to go to some of our great live music and history events This is a major role in the Senior Management Team, playing a crucial role in helping us achieve financial sustainability, ensure compliance, manage our risks and ensure our resourcing functions are at their optimum. The new postholder will take up the role at an exciting time for English Heritage under its interim Chief Executive Geoff Parkin. Our Chief Financial Officer will play a pivotal role in shaping our future. Working closely with our Board and executive team and overseeing a complex investment pipeline, we are looking for someone who marries commercial disciple with collaborative influence. You will be a key member of the Senior Management Team (SMT), helping develop the 10-year vision into a detailed rolling programme of 3-year strategic plans. You will provide financial leadership and drive the operational and financial effectiveness of the organisation, ensuring all Corporate Services functions deliver consistent, quality, customer focused services. You will manage key relationships including the Chair of the Board of Trustees and the Chair of the Audit and Risk Committee, as well as with Historic England, internal and external auditors, fund managers, pensions advisers, and insurers, regarding the responsibilities as Chief Financial Officer, including the performance of the external advisers. Qualifications Qualified CCAB accountant, with significant post qualification experience gained across different sectors and disciplines. Experience of dealing with and recognising the distinct needs of a charitable organisation and a political sensitivity to effectively manage this. Proven leadership of large multi disciplinary teams of professional/specialist staff, notably finance and, ideally, technology. Successful experience of strategy development and business planning. Committed to supporting and challenging the organisation's other functions and holding them to account to achieve excellence, efficiency, focus on output, and effective management control. If you are interested in this position and would like to apply, please submit your application via: If you would like to know more about the role or selection process, please contact Tessa Catt, Executive Search partner at Green Park by email at Find out more about us and what we do: You can also meet some of our people and hear about why they enjoy working with us: Everybody's welcome at English Heritage Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing. We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments. You will need to refer to the following documents when completing your application.
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 08-Jan-2026 Employment Type: Fixed term contract Employment Type: Full time Ref #: Description & Requirements Role Title: Finance Business Partner Department: Finance Team: Expense Management Location: London Type: 18-month FTC About the Role: The UK & Europe FP&A Expenses team are looking for a capable and driven Finance Business Partner to support with the production of the actual results, financial plan and forecasts. This role will involve owning the business partnering relationship with several C suite level colleagues. Walking them through their monthly financial performance and advising them on how they can effectively deliver to the financial plan and the goals of the wider Liberty Mutual organisation. About the Department & Team: The UK & Europe FP&A Expense team is responsible for supporting both front office and back office divisions. Key responsibilities of the team include managing and supporting the annual budget process, providing monthly expense reporting and analysis, and driving accountability of key stakeholders to deliver on key expense initiatives and targets. Key Responsibilities: This role will support the UK & Europe FP&A Expenses Manager with business planning activities and reporting of actual results for several different divisions. This role will help to ensure that financial transactions, policies and procedures meet the organization's short and long term objectives. Budgeting, expense reporting and analysis to support the profitable growth of the UK & Europe business. Business partner with several C suite level colleagues. Oversee the production of highly complex ad hoc and recurring financial reports that assist the business in making decisions, whilst effectively communicating trends and outcomes to senior management. Interacts with management to explain the monthly financial results and the build out of the annual budget. Effectively supports the build out of periodic reforecasts. Continually assesses the business value and efficiency of the work performed; identifying and implementing improvements. Developing consistent processes for financial reporting, planning and KPI tracking across the global business. Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing. Skills and Experience: Relevant experience, ideally gained from within the insurance industry although strong candidates with experience from practice and other sectors will also be considered. Strong organisational skills with a real desire to deliver a first class service supported by a continuous improvement philosophy towards systems and processes. Able to communicate (written and verbal) on a professional/technical level with peers, external advisors and stakeholders as well as ability to simplify complex issues for non financial colleagues. Strong Excel (Vlookups, Index Match, Sumifs and Pivot Tables) skills are a must and experience using Anaplan would be very useful. Qualified Accountant About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work life balance and working flexibly. For more information, please follow the links below:
Jan 15, 2026
Full time
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 08-Jan-2026 Employment Type: Fixed term contract Employment Type: Full time Ref #: Description & Requirements Role Title: Finance Business Partner Department: Finance Team: Expense Management Location: London Type: 18-month FTC About the Role: The UK & Europe FP&A Expenses team are looking for a capable and driven Finance Business Partner to support with the production of the actual results, financial plan and forecasts. This role will involve owning the business partnering relationship with several C suite level colleagues. Walking them through their monthly financial performance and advising them on how they can effectively deliver to the financial plan and the goals of the wider Liberty Mutual organisation. About the Department & Team: The UK & Europe FP&A Expense team is responsible for supporting both front office and back office divisions. Key responsibilities of the team include managing and supporting the annual budget process, providing monthly expense reporting and analysis, and driving accountability of key stakeholders to deliver on key expense initiatives and targets. Key Responsibilities: This role will support the UK & Europe FP&A Expenses Manager with business planning activities and reporting of actual results for several different divisions. This role will help to ensure that financial transactions, policies and procedures meet the organization's short and long term objectives. Budgeting, expense reporting and analysis to support the profitable growth of the UK & Europe business. Business partner with several C suite level colleagues. Oversee the production of highly complex ad hoc and recurring financial reports that assist the business in making decisions, whilst effectively communicating trends and outcomes to senior management. Interacts with management to explain the monthly financial results and the build out of the annual budget. Effectively supports the build out of periodic reforecasts. Continually assesses the business value and efficiency of the work performed; identifying and implementing improvements. Developing consistent processes for financial reporting, planning and KPI tracking across the global business. Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing. Skills and Experience: Relevant experience, ideally gained from within the insurance industry although strong candidates with experience from practice and other sectors will also be considered. Strong organisational skills with a real desire to deliver a first class service supported by a continuous improvement philosophy towards systems and processes. Able to communicate (written and verbal) on a professional/technical level with peers, external advisors and stakeholders as well as ability to simplify complex issues for non financial colleagues. Strong Excel (Vlookups, Index Match, Sumifs and Pivot Tables) skills are a must and experience using Anaplan would be very useful. Qualified Accountant About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work life balance and working flexibly. For more information, please follow the links below:
Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role Just Eat for Business is on a mission to transform how people experience food at work. As a Senior Strategic Account Manager, you will act as a trusted advisor to our most valuable restaurant partners, leveraging data-driven insights to unlock growth and deliver excellence. In this high-impact role, you will lead with our values of lead, deliver, and care, managing a small team to drive scalable account management excellence. We are seeking a bold, creative solution-finder who thrives in fast-paced, customer-centric environments. Location: London (Hybrid: 3 days per week in the office) Reporting to: Account Management - Team Lead This is a maternity cover role What You'll Do Drive Growth: Own and grow a portfolio of high-value restaurant partners, acting as their primary long-term business advisor. Strategize: Develop tailored account plans to drive revenue, retention, and partner satisfaction. Analyze & Optimize: Use data-led insights to identify creative upsell opportunities and optimize partner performance. Build Relationships: Lead regular business reviews and performance check-ins to ensure partner success. Mentor & Lead: Manage and develop two Strategic Account Managers, providing coaching and feedback to help the team succeed. Collaborate: Act as the internal voice of our partners, working cross-functionally to improve tools and processes. What You'll Bring Experience: Proven background in Strategic Account Management or Customer Success within a fast-paced environment. Commercial Acumen: Strong negotiation skills and comfort leading commercial discussions. Analytical Mindset: Proficiency in using data (e.g., Looker, CRM tools) to inform strategy and reporting. Leadership: Experience in people management or a strong desire to coach and develop others. Adaptability: A proactive "self-starter" attitude with the ability to manage multiple priorities with high attention to detail. Why Join Us? Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Impact: Directly influence the growth of independent restaurants and caterers. Culture: A fun, fast-paced environment that celebrates wins and helps one another succeed. Growth: A focus on continuous learning and mentorship. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
Jan 15, 2026
Full time
Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role Just Eat for Business is on a mission to transform how people experience food at work. As a Senior Strategic Account Manager, you will act as a trusted advisor to our most valuable restaurant partners, leveraging data-driven insights to unlock growth and deliver excellence. In this high-impact role, you will lead with our values of lead, deliver, and care, managing a small team to drive scalable account management excellence. We are seeking a bold, creative solution-finder who thrives in fast-paced, customer-centric environments. Location: London (Hybrid: 3 days per week in the office) Reporting to: Account Management - Team Lead This is a maternity cover role What You'll Do Drive Growth: Own and grow a portfolio of high-value restaurant partners, acting as their primary long-term business advisor. Strategize: Develop tailored account plans to drive revenue, retention, and partner satisfaction. Analyze & Optimize: Use data-led insights to identify creative upsell opportunities and optimize partner performance. Build Relationships: Lead regular business reviews and performance check-ins to ensure partner success. Mentor & Lead: Manage and develop two Strategic Account Managers, providing coaching and feedback to help the team succeed. Collaborate: Act as the internal voice of our partners, working cross-functionally to improve tools and processes. What You'll Bring Experience: Proven background in Strategic Account Management or Customer Success within a fast-paced environment. Commercial Acumen: Strong negotiation skills and comfort leading commercial discussions. Analytical Mindset: Proficiency in using data (e.g., Looker, CRM tools) to inform strategy and reporting. Leadership: Experience in people management or a strong desire to coach and develop others. Adaptability: A proactive "self-starter" attitude with the ability to manage multiple priorities with high attention to detail. Why Join Us? Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Impact: Directly influence the growth of independent restaurants and caterers. Culture: A fun, fast-paced environment that celebrates wins and helps one another succeed. Growth: A focus on continuous learning and mentorship. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
Select how often (in days) to receive an alert: Global Quality Excellence Director City: Slough We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Research & Development In R&D, we're full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals - all working to create a cleaner, healthier world. With nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance. We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality. The size of our organisation means you'll have the opportunity to learn and work in different functions within R&D, giving you exposure to different disciplines, teams and environments. You will also have access to our R&D Academy, designed to develop our team and allow you to grow in our great organisation. About the role Global Quality Excellence Director Slough, UK, Hybrid Hiring Manager: Closing date: 30th January 2026 The Director of the Quality Excellence is a senior leadership role responsible for establishing and leading a centralised function that defines, promotes, and governs best in class quality standards, best practices, and quality excellence. This role drives creation and implementation of the global Quality strategy as well as ensures alignment with strategic goals, regulatory requirements (e.g FDA, MHRA, ICH), and customer expectations, fostering a culture of quality and operational excellence using data analytics to identify key risks to the business and resolve or mitigate the risk to Reckitt Your responsibilities Reporting to the Global SVP of Quality, the primary scope of the role is: Develop and execute the global quality strategy aligned with organisational goals. Align quality goals with business objectives and drive enterprise-wide adoption. Partner with internal stakeholders to ensure quality is embedded from development through to commercialisation. Oversee the continuous improvement of the Quality Management System (QMS) Define and maintain enterprise-wide quality frameworks, policies, procedures and standards Ensure compliance with industry regulations, certifications and internal quality benchmarks Oversees the continuous improvement and operational excellence strategy across the QC laboratories, ensuring standardisation and harmonization of processes and driving digital transformation and automation projects. Oversees the development of global microbiological and hygiene application across the global manufacturing network including oversight of hygiene/micro risk assessments and contamination control strategies for manufacturing environments. Design and deliver training and capability building programmes to upskill quality teams Mentor and coach quality professionals and cross functional teams Build and lead a high performing team of quality professionals Define KPI and dashboards to monitor quality performance across the enterprise Provide executive level reporting and insights to highlight opportunities and drive decision making The experience we're looking for Progressive experience in quality management, within in a senior leadership role Proven track record of leadingquality excellence programsacross multiple sites or regions. Good understanding of overall legislation applicable to global business including Manufacturing, R&D and Commercial. Experience leading quality transformation initiatives including digital quality systems Skilled in data analytics and KPIs to drive performance Proven success in leading cultural change towards quality excellence Experience building and mentoring high performing quality teams Passion for developing future quality leaders and fostering a learning culture The skills for success Commercial Awareness, Business Partnership, Collaboration, Partnership building, Ability to challenge the status quo, Propose improvement, Accountability, Adaptability, Collaborator, R&D, Product Lifecycle Management. What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
Jan 15, 2026
Full time
Select how often (in days) to receive an alert: Global Quality Excellence Director City: Slough We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Research & Development In R&D, we're full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals - all working to create a cleaner, healthier world. With nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance. We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality. The size of our organisation means you'll have the opportunity to learn and work in different functions within R&D, giving you exposure to different disciplines, teams and environments. You will also have access to our R&D Academy, designed to develop our team and allow you to grow in our great organisation. About the role Global Quality Excellence Director Slough, UK, Hybrid Hiring Manager: Closing date: 30th January 2026 The Director of the Quality Excellence is a senior leadership role responsible for establishing and leading a centralised function that defines, promotes, and governs best in class quality standards, best practices, and quality excellence. This role drives creation and implementation of the global Quality strategy as well as ensures alignment with strategic goals, regulatory requirements (e.g FDA, MHRA, ICH), and customer expectations, fostering a culture of quality and operational excellence using data analytics to identify key risks to the business and resolve or mitigate the risk to Reckitt Your responsibilities Reporting to the Global SVP of Quality, the primary scope of the role is: Develop and execute the global quality strategy aligned with organisational goals. Align quality goals with business objectives and drive enterprise-wide adoption. Partner with internal stakeholders to ensure quality is embedded from development through to commercialisation. Oversee the continuous improvement of the Quality Management System (QMS) Define and maintain enterprise-wide quality frameworks, policies, procedures and standards Ensure compliance with industry regulations, certifications and internal quality benchmarks Oversees the continuous improvement and operational excellence strategy across the QC laboratories, ensuring standardisation and harmonization of processes and driving digital transformation and automation projects. Oversees the development of global microbiological and hygiene application across the global manufacturing network including oversight of hygiene/micro risk assessments and contamination control strategies for manufacturing environments. Design and deliver training and capability building programmes to upskill quality teams Mentor and coach quality professionals and cross functional teams Build and lead a high performing team of quality professionals Define KPI and dashboards to monitor quality performance across the enterprise Provide executive level reporting and insights to highlight opportunities and drive decision making The experience we're looking for Progressive experience in quality management, within in a senior leadership role Proven track record of leadingquality excellence programsacross multiple sites or regions. Good understanding of overall legislation applicable to global business including Manufacturing, R&D and Commercial. Experience leading quality transformation initiatives including digital quality systems Skilled in data analytics and KPIs to drive performance Proven success in leading cultural change towards quality excellence Experience building and mentoring high performing quality teams Passion for developing future quality leaders and fostering a learning culture The skills for success Commercial Awareness, Business Partnership, Collaboration, Partnership building, Ability to challenge the status quo, Propose improvement, Accountability, Adaptability, Collaborator, R&D, Product Lifecycle Management. What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
A leading global technology firm is seeking a Senior Customer Success Manager who is fluent in German and English to drive success across Enterprise customers. The ideal candidate will have over 10 years of experience, including 5 years in customer-facing roles. Responsibilities include serving as a strategic partner, ensuring customer retention, and collaborating with Sales for growth opportunities. This role offers flexible working arrangements and includes numerous perks aimed at employee wellbeing and professional development.
Jan 15, 2026
Full time
A leading global technology firm is seeking a Senior Customer Success Manager who is fluent in German and English to drive success across Enterprise customers. The ideal candidate will have over 10 years of experience, including 5 years in customer-facing roles. Responsibilities include serving as a strategic partner, ensuring customer retention, and collaborating with Sales for growth opportunities. This role offers flexible working arrangements and includes numerous perks aimed at employee wellbeing and professional development.
Job Title Category Strategy Manager, Skin Cleansing & BBMs Personal Care Location London Term Maternity Cover JOB PURPOSE With a WL1 Direct Report, the role will report directly to the Category and Customer Growth Strategy and Operations VP, to lead the Skin Cleansing category globally on multiple category agendas, working closely with Global Brand Leads, Cross Functional Leads and BU Leads. This is a high visibility role working hand in hand with senior stakeholders, learning from the category leadership team directly - enabling excellent opportunity to build category fundamentals, develop strategic competencies and leadership qualities. This role will also lead the execution of the Big Bold Moves (BBMs) agenda for Personal Care, ensuring delivery of the roadmap plans and coordination across the brands and x-functional leads. RESPONSIBILITIES Skin Cleansing Category Strategy Manager The incumbent will partner for all category initiatives, inputs and general consultation from both BG/BU teams across all functions. They will also support, anchor and lead key strategic workstreams. Key areas of focus will include: Anchor short and long term skin cleansing category innovation plans to deliver multi-year innovations for each respective BU strategy and support the translation of category strategy to each brand/ BU to execute brilliantly in market Lead Skin Cleansing Category Strategy refresh, translating the PC strategy (BG and BU specifics) and deeply understanding the future demand spaces Lead Bars to Liquid MDM - support operationalising the current Model into BU Plans Performance analysis and reporting, category reviews, and running monthly category forum meetings Lead innovation cycle governance (Investor Boards and Innoflex) for BU and BG projects - leading end to end Ownership of category 12QP - Linking with BG and BU teams to ensure plans are always up to date and sufficient Big Bold Moves ('BBMs') Lead for PC The incumbent will Lead the BBMs workstream for Personal Care by driving strategic innovation platforms, managing cross-functional squads, and ensuring delivery of transformational growth initiatives aligned with category strategy. Key areas of focus will include: Own the BBMs workstream roadmap and ensure alignment with PC Category Strategies and FGM priorities. Define and cascade clear KPIs for BBM initiatives (input/output metrics) and monitor progress against targets, identify gaps, and propose corrective actions. Drive development and deployment of BBM platforms and lead BBM squads comprising CMI, R&D, Design, and Marketing. Ensure rigorous governance and timely decision-making across global and BU teams. Foster a culture of innovation and agility within the BBM squad. ALL ABOUT YOU The role encompasses multiple different aspects, with the need to constantly juggle between 'developing strategic vision' & 'crafting Growth Agenda' to 'operational and Governance. This will require a high level of agility and shift in mindset. To be successful in this role, the incumbent must have: A strong understanding of P&L, Retail, Consumer and Brand Metrics Experience in leading/managing process Ability to manage conflicting priorities and requirements from multiple stakeholders, in different time zones Skill in 'crafting' strategic, business documents/presentations (a strong story teller) Proficiency in MS Office Suit (esp. PowerPoint and Excel) - comfortable to operate with large amount of data Ability to see through trends and patterns are important skill sets Deep understanding of consumer insights and technology trends in Personal Care In addition to those non negotiable skills requirements, desirable skills include: Strong personal mastery and self discipline with passion for driving the category culture Requires interpersonal Skill with experience of managing senior stakeholders and large cross functional teams in multiple time zones Flexibility & Adaptability - Short turnaround times (often with changing priorities) to meet deadlines for big workstreams; be able to anticipate changes while meeting deadlines End to end knowledge of Innovation process & validation requirement WHAT WE OFFER Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion ().
Jan 15, 2026
Full time
Job Title Category Strategy Manager, Skin Cleansing & BBMs Personal Care Location London Term Maternity Cover JOB PURPOSE With a WL1 Direct Report, the role will report directly to the Category and Customer Growth Strategy and Operations VP, to lead the Skin Cleansing category globally on multiple category agendas, working closely with Global Brand Leads, Cross Functional Leads and BU Leads. This is a high visibility role working hand in hand with senior stakeholders, learning from the category leadership team directly - enabling excellent opportunity to build category fundamentals, develop strategic competencies and leadership qualities. This role will also lead the execution of the Big Bold Moves (BBMs) agenda for Personal Care, ensuring delivery of the roadmap plans and coordination across the brands and x-functional leads. RESPONSIBILITIES Skin Cleansing Category Strategy Manager The incumbent will partner for all category initiatives, inputs and general consultation from both BG/BU teams across all functions. They will also support, anchor and lead key strategic workstreams. Key areas of focus will include: Anchor short and long term skin cleansing category innovation plans to deliver multi-year innovations for each respective BU strategy and support the translation of category strategy to each brand/ BU to execute brilliantly in market Lead Skin Cleansing Category Strategy refresh, translating the PC strategy (BG and BU specifics) and deeply understanding the future demand spaces Lead Bars to Liquid MDM - support operationalising the current Model into BU Plans Performance analysis and reporting, category reviews, and running monthly category forum meetings Lead innovation cycle governance (Investor Boards and Innoflex) for BU and BG projects - leading end to end Ownership of category 12QP - Linking with BG and BU teams to ensure plans are always up to date and sufficient Big Bold Moves ('BBMs') Lead for PC The incumbent will Lead the BBMs workstream for Personal Care by driving strategic innovation platforms, managing cross-functional squads, and ensuring delivery of transformational growth initiatives aligned with category strategy. Key areas of focus will include: Own the BBMs workstream roadmap and ensure alignment with PC Category Strategies and FGM priorities. Define and cascade clear KPIs for BBM initiatives (input/output metrics) and monitor progress against targets, identify gaps, and propose corrective actions. Drive development and deployment of BBM platforms and lead BBM squads comprising CMI, R&D, Design, and Marketing. Ensure rigorous governance and timely decision-making across global and BU teams. Foster a culture of innovation and agility within the BBM squad. ALL ABOUT YOU The role encompasses multiple different aspects, with the need to constantly juggle between 'developing strategic vision' & 'crafting Growth Agenda' to 'operational and Governance. This will require a high level of agility and shift in mindset. To be successful in this role, the incumbent must have: A strong understanding of P&L, Retail, Consumer and Brand Metrics Experience in leading/managing process Ability to manage conflicting priorities and requirements from multiple stakeholders, in different time zones Skill in 'crafting' strategic, business documents/presentations (a strong story teller) Proficiency in MS Office Suit (esp. PowerPoint and Excel) - comfortable to operate with large amount of data Ability to see through trends and patterns are important skill sets Deep understanding of consumer insights and technology trends in Personal Care In addition to those non negotiable skills requirements, desirable skills include: Strong personal mastery and self discipline with passion for driving the category culture Requires interpersonal Skill with experience of managing senior stakeholders and large cross functional teams in multiple time zones Flexibility & Adaptability - Short turnaround times (often with changing priorities) to meet deadlines for big workstreams; be able to anticipate changes while meeting deadlines End to end knowledge of Innovation process & validation requirement WHAT WE OFFER Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion ().
