Get to Know Us It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark At BlackLine, we believe that our success is deeply intertwined with the success of our customers. We are looking for a passionate and experienced Senior Customer Success Manager to join our team as a strategic partner to our key customers. In this role, you will be the trusted advisor who empowers our customers to achieve their most ambitious business goals using our solutions. You will be a vital part of a collaborative team dedicated to creating exceptional customer experiences and driving long-term value. You'll Get To You will build and nurture strong, lasting relationships with a dedicated group of our most strategic customers, becoming their go to expert and advocate; You'll guide customers to realize the full potential of their investment by aligning our solutions with their key business objectives and demonstrating measurable results; Your mission is to ensure our customers are not just satisfied but delighted, creating a seamless and positive journey that turns them into advocates for our brand; You will help customers become power users of our products by sharing best practices and providing expert guidance tailored to their unique needs; By truly understanding our customers' businesses, you will identify opportunities for them to gain even more value from our offerings, partnering with our sales team to help them expand; You will be a key player in our team, sharing your expertise and mentoring other Customer Success Managers to elevate our entire organisation; You'll use data and customer feedback to not only guide your customers but also to help shape the future of our products and services; Your proactive approach will help us build multi year relationships with our customers, ensuring their continued success and minimising churn. What You'll Bring A proven background in a customer-facing role such as Customer Success, Account Management, or Consulting, where you've been responsible for building strong relationships; A genuine passion for understanding customer needs and a drive to help them succeed; Excellent communication and interpersonal skills, with the ability to connect with people at all levels of an organisation; The ability to quickly learn and explain software solutions to both technical and non technical audiences; A collaborative spirit and the ability to work effectively with cross functional teams to achieve shared goals; Strong problem solving skills and a proactive mindset, always looking for ways to improve the customer experience; Experience using CRM software (like Salesforce or Gainsight) and other business tools to manage customer relationships and track progress; A data driven approach, with the ability to analyse information to uncover trends and opportunities. Previous experience working in fintech is a strong advantage. Thrive at BlackLine Because You Are Joining A technology based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal perdida opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and inRanks' interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Jan 16, 2026
Full time
Get to Know Us It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark At BlackLine, we believe that our success is deeply intertwined with the success of our customers. We are looking for a passionate and experienced Senior Customer Success Manager to join our team as a strategic partner to our key customers. In this role, you will be the trusted advisor who empowers our customers to achieve their most ambitious business goals using our solutions. You will be a vital part of a collaborative team dedicated to creating exceptional customer experiences and driving long-term value. You'll Get To You will build and nurture strong, lasting relationships with a dedicated group of our most strategic customers, becoming their go to expert and advocate; You'll guide customers to realize the full potential of their investment by aligning our solutions with their key business objectives and demonstrating measurable results; Your mission is to ensure our customers are not just satisfied but delighted, creating a seamless and positive journey that turns them into advocates for our brand; You will help customers become power users of our products by sharing best practices and providing expert guidance tailored to their unique needs; By truly understanding our customers' businesses, you will identify opportunities for them to gain even more value from our offerings, partnering with our sales team to help them expand; You will be a key player in our team, sharing your expertise and mentoring other Customer Success Managers to elevate our entire organisation; You'll use data and customer feedback to not only guide your customers but also to help shape the future of our products and services; Your proactive approach will help us build multi year relationships with our customers, ensuring their continued success and minimising churn. What You'll Bring A proven background in a customer-facing role such as Customer Success, Account Management, or Consulting, where you've been responsible for building strong relationships; A genuine passion for understanding customer needs and a drive to help them succeed; Excellent communication and interpersonal skills, with the ability to connect with people at all levels of an organisation; The ability to quickly learn and explain software solutions to both technical and non technical audiences; A collaborative spirit and the ability to work effectively with cross functional teams to achieve shared goals; Strong problem solving skills and a proactive mindset, always looking for ways to improve the customer experience; Experience using CRM software (like Salesforce or Gainsight) and other business tools to manage customer relationships and track progress; A data driven approach, with the ability to analyse information to uncover trends and opportunities. Previous experience working in fintech is a strong advantage. Thrive at BlackLine Because You Are Joining A technology based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal perdida opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and inRanks' interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
High earnings potential and broad addressable market opportunity will attract an experienced SaaS Account Manager to this Fintech SaaS provider to uncover new business sales opportunities for financial services software with mid-market and enterprise organisations. This is a well-established financial technology services provider with an ever-evolving SaaS platform. Of course, this platform has AI embedded. This is a land and expand Account Management role with new logo acquisition required. There is opportunity to hunt for new business within a portfolio of existing accounts. The role is highly autonomous, identifying and engaging with senior operations, project managers, IT and finance directors within B2B and B2C organisations in the UK and overseas. The Organisation: A Fintech SaaS provider using AI technology to plug gaps in customer journeys to increase revenues and drive efficiency for many organisations Huge growth opportunity for this technology within numerous mid-market and enterprise verticals Very strong use case and demonstrable ROI for this SaaS solution, along with numerous case studies and reference sites Excellent support from marketing, internal lead generation and partner network to add opportunities to the top of the sales funnel A flexible, supportive, culture that rewards success Privately owned, highly entrepreneurial, always innovating their SaaS platform, strong history of growth Career pathways for future progression Hybrid Office/Home working culture The Person: Minimum of 5 years experience in SaaS sales, covering both new logo acquisition and selling new solutions into existing accounts. A hunter as well as a farmer Experience of planning and executing targeted Account Based Selling methodologies as well as new logo penetration Proactive, resourceful, determined and capable of building trusting relationships at all levels with numerous different prospect personas Must have a demonstrable record of success in both New Business sales and Account Management revenue growth. Winning deals worth 15k ARR - 50k ARR Experience of Selling Fintech SaaS solutions would be highly desirable Experience of hybrid working or working from home is preferable. Working from the office in South Yorkshire is possible This is a privately owned, growing business with significant financial backing. Your achievements will be recognised and well rewarded. The package includes a Basic salary of approximately 45,000 to 55,000. The OTE will be 90,000 to 110,000. There will be no cap on earnings. There is huge potential for career development within this entrepreneurial organisation. The package could be flexible for exceptional candidates. Applications are invited from individuals that match the above description and are both based in the UK and eligible to work in the UK. Autus HR has been contracted to search for, assess and select Sales Professionals who will be successful in this role. Due to the specific requirements of this role, only a small percentage of all applications will be invited to progress through the process, however we will respond to every application we receive. Not being successful for this role does not exclude you from applying for other opportunities. For further information please contact Paul Roberts .
Jan 16, 2026
Full time
High earnings potential and broad addressable market opportunity will attract an experienced SaaS Account Manager to this Fintech SaaS provider to uncover new business sales opportunities for financial services software with mid-market and enterprise organisations. This is a well-established financial technology services provider with an ever-evolving SaaS platform. Of course, this platform has AI embedded. This is a land and expand Account Management role with new logo acquisition required. There is opportunity to hunt for new business within a portfolio of existing accounts. The role is highly autonomous, identifying and engaging with senior operations, project managers, IT and finance directors within B2B and B2C organisations in the UK and overseas. The Organisation: A Fintech SaaS provider using AI technology to plug gaps in customer journeys to increase revenues and drive efficiency for many organisations Huge growth opportunity for this technology within numerous mid-market and enterprise verticals Very strong use case and demonstrable ROI for this SaaS solution, along with numerous case studies and reference sites Excellent support from marketing, internal lead generation and partner network to add opportunities to the top of the sales funnel A flexible, supportive, culture that rewards success Privately owned, highly entrepreneurial, always innovating their SaaS platform, strong history of growth Career pathways for future progression Hybrid Office/Home working culture The Person: Minimum of 5 years experience in SaaS sales, covering both new logo acquisition and selling new solutions into existing accounts. A hunter as well as a farmer Experience of planning and executing targeted Account Based Selling methodologies as well as new logo penetration Proactive, resourceful, determined and capable of building trusting relationships at all levels with numerous different prospect personas Must have a demonstrable record of success in both New Business sales and Account Management revenue growth. Winning deals worth 15k ARR - 50k ARR Experience of Selling Fintech SaaS solutions would be highly desirable Experience of hybrid working or working from home is preferable. Working from the office in South Yorkshire is possible This is a privately owned, growing business with significant financial backing. Your achievements will be recognised and well rewarded. The package includes a Basic salary of approximately 45,000 to 55,000. The OTE will be 90,000 to 110,000. There will be no cap on earnings. There is huge potential for career development within this entrepreneurial organisation. The package could be flexible for exceptional candidates. Applications are invited from individuals that match the above description and are both based in the UK and eligible to work in the UK. Autus HR has been contracted to search for, assess and select Sales Professionals who will be successful in this role. Due to the specific requirements of this role, only a small percentage of all applications will be invited to progress through the process, however we will respond to every application we receive. Not being successful for this role does not exclude you from applying for other opportunities. For further information please contact Paul Roberts .
Head of Reinsurance Value Stream (Product Manager) page is loaded Head of Reinsurance Value Stream (Product Manager)locations: Londontime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R Job Type: Permanent Build a brilliant future with Hiscox Head of Reinsurance Value Stream (Product Manager) Reporting to: Re & ILS CTOLocation: LondonType: Permanent Role Overview The Head of Reinsurance Value Stream (VS) is a key member of the RE&ILS Technology Leadership Team. A Product Manager , accountable and responsible for defining and driving the strategic vision and delivery of the end-to-end technology and non-tech solutions enabling, optimising and improving our core Reinsurance business processes and value chain.Reporting directly to the BU CTO, you will lead a team of dedicated Product Owners across key functional Reinsurance domains, including: Claims; Underwriting; Operations; and Pricing. Ensuring the continuous improvement of existing applications and services (RUN/CI) while also championing and delivering new, complex, and large change initiatives (GROW). This role requires close collaboration with the Head of Strategic Change to align the value stream backlogs with the overarching business strategy and portfolio priorities. It will also require close collaboration with engineering heads - to ensure, for technological changes, we have the right talented people in place to do the work. This role is accountable along with Product Owners and squads for the delivery of value to the business on a frequent basis.As a member of the RE&ILS Tech Leadership team - you will also be expected to have a growth mindset and contribute to the underpinning technology strategy that supports the business strategy - ensuring tech & data is a business enabler and delivers a competitive advantage. About Hiscox Re & ILS Hiscox Re & ILS is located in Bermuda and London and underwrites reinsurance risks from around the world on behalf of our own and other people's capital. The team of over 100 smart, enthusiastic individuals are committed to providing top quality service to brokers and clients across a broad range of reinsurance products. Our approach is simple; match the best underwriting risk against globally diversified capital. Our proactive, product-led underwriting approach is complemented by a commitment to world class service and purpose-built analytics and systems. We know our people are our biggest asset so finding and retaining the best talent is critical to achieving our vision. Key Responsibilities 1. Value Stream Strategy & Vision Vision Ownership: Own and articulate the long-term strategic vision and roadmap for the entire Reinsurance Value Stream, ensuring it directly supports the BU's commercial objectives and strategic goals. Prioritisation & ROI: Champion data-driven decision-making to prioritise features, projects, and epics across the value stream, ensuring the highest Return on Investment (ROI) and strategic fit. Market & Customer Focus: Maintain an expert-level understanding of the Reinsurance market, emerging technology trends, and user needs to proactively identify opportunities for competitive advantage and efficiency gains. 2. Product Leadership & Delivery Execution Team Leadership: Direct line manage, coach, and mentor the dedicated Product Owners for each functional area (Claims, Underwriting, Operations, and Pricing), fostering a high-performing product culture with the highest levels of Psychological Safety and Engagement. Backlog Integration and Management: Oversee the combined backlogs of all squads within the value stream, ensuring alignment, dependency management, and optimal sequencing of work for both RUN (continuous improvement) and GROW (strategic change) initiatives. Ensure you consider the sequencing implications when there are dependencies on other value streams, business subject matter experts, or Group Functions - making sure we prioritise valuable changes that have a high level of "do ability". Performance Measurement: Define, track, and report on key Product Performance Indicators (KPIs) and the achievement of OKRs at the value stream level, demonstrating measurable business value. Quality & Health: Work closely with the Head of Governance and Architecture to ensure all product development adheres to architectural standards, risk management requirements, and operational resilience protocols. Ensure existing services, applications and tools are properly managed - ensuring regulatory and operational resilience work is prioritised over new features. 3. Portfolio & Strategic Change Alignment Strategic Planning Liaison: Collaborate closely with the Head of Strategic Change to input into the BU's overall change portfolio. Support the Head of Strategic Change by preparing your papers for board and review meetings in a timely fashion and ensure you input required details into WAVE for your initiatives to the highest standards in a timely manner (i.e. Strategic Objective, Business Case, OKRs, Milestones, Key Risks, etc.). Initiative Ownership: Represent the value stream's interests in portfolio discussions, ensuring strategic change initiatives are adequately funded, correctly sequenced, and resourced across the relevant squads. Interdependency Management: Proactively identify and resolve dependencies and potential blockers between the value stream's squads and other value streams, business experts or Group functions. Holistic View: Contribute to the RE&ILS leadership team's holistic view of change by clearly communicating progress and upcoming work for the entire value stream portfolio. Work with the RE&ILS Leadership to get their sponsorship of larger initiatives and ask that they help with the overall prioritisation or selections of competing options. Stakeholder Management: Serve as the primary liaison between the business stakeholders (Underwriters, Claims Teams, Actuaries) and the delivery squads, managing expectations and ensuring clear, consistent communication of progress and value delivered. Run regular monthly steer cos with your key sponsors and senior stakeholders - keeping them well informed at a Value Stream level and seeking their guidance and input when matters don't go to plan or direction is unclear. Encourage your key stakeholders to attend sprint reviews and be fully engaged. Ensure your Product Owners run exceptional reviews that also encourage this attendance and engagement. Required Experience and Structure Reporting: Reports into the CTO, Reinsurance & ILS (part of the Technology Leadership Team). Direct Reports: Product Owners for Claims, Underwriting Operations, Workbench, and Pricing. Key Partners: RE&ILS Leadership Team, Senior Business Leaders, Head of Strategic Change, Head of Governance and Architecture, Head of Platform Engineering, Head of Data, Head of Engineering, and RE&ILS Tech Leadership Team Candidate Profile The ideal candidate will be a seasoned Product Management leader with extensive experience in the financial services or insurance technology sector, ideally within reinsurance or big ticket insurance. You must possess strong leadership skills, a deep commercial acumen, and the ability to operate effectively at both a strategic vision level and a detailed execution level. Proven experience managing multiple direct reports and complex portfolio dependencies is essential.Main experience required is: The successful candidate will be a seasoned Product Management leader with 4+ years' extensive experience in the financial services, ideally in the insurance sector They should have a good and broad understanding of the insurance value chain - from underwriting, operations, pricing and claims management
Jan 16, 2026
Full time
Head of Reinsurance Value Stream (Product Manager) page is loaded Head of Reinsurance Value Stream (Product Manager)locations: Londontime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R Job Type: Permanent Build a brilliant future with Hiscox Head of Reinsurance Value Stream (Product Manager) Reporting to: Re & ILS CTOLocation: LondonType: Permanent Role Overview The Head of Reinsurance Value Stream (VS) is a key member of the RE&ILS Technology Leadership Team. A Product Manager , accountable and responsible for defining and driving the strategic vision and delivery of the end-to-end technology and non-tech solutions enabling, optimising and improving our core Reinsurance business processes and value chain.Reporting directly to the BU CTO, you will lead a team of dedicated Product Owners across key functional Reinsurance domains, including: Claims; Underwriting; Operations; and Pricing. Ensuring the continuous improvement of existing applications and services (RUN/CI) while also championing and delivering new, complex, and large change initiatives (GROW). This role requires close collaboration with the Head of Strategic Change to align the value stream backlogs with the overarching business strategy and portfolio priorities. It will also require close collaboration with engineering heads - to ensure, for technological changes, we have the right talented people in place to do the work. This role is accountable along with Product Owners and squads for the delivery of value to the business on a frequent basis.As a member of the RE&ILS Tech Leadership team - you will also be expected to have a growth mindset and contribute to the underpinning technology strategy that supports the business strategy - ensuring tech & data is a business enabler and delivers a competitive advantage. About Hiscox Re & ILS Hiscox Re & ILS is located in Bermuda and London and underwrites reinsurance risks from around the world on behalf of our own and other people's capital. The team of over 100 smart, enthusiastic individuals are committed to providing top quality service to brokers and clients across a broad range of reinsurance products. Our approach is simple; match the best underwriting risk against globally diversified capital. Our proactive, product-led underwriting approach is complemented by a commitment to world class service and purpose-built analytics and systems. We know our people are our biggest asset so finding and retaining the best talent is critical to achieving our vision. Key Responsibilities 1. Value Stream Strategy & Vision Vision Ownership: Own and articulate the long-term strategic vision and roadmap for the entire Reinsurance Value Stream, ensuring it directly supports the BU's commercial objectives and strategic goals. Prioritisation & ROI: Champion data-driven decision-making to prioritise features, projects, and epics across the value stream, ensuring the highest Return on Investment (ROI) and strategic fit. Market & Customer Focus: Maintain an expert-level understanding of the Reinsurance market, emerging technology trends, and user needs to proactively identify opportunities for competitive advantage and efficiency gains. 2. Product Leadership & Delivery Execution Team Leadership: Direct line manage, coach, and mentor the dedicated Product Owners for each functional area (Claims, Underwriting, Operations, and Pricing), fostering a high-performing product culture with the highest levels of Psychological Safety and Engagement. Backlog Integration and Management: Oversee the combined backlogs of all squads within the value stream, ensuring alignment, dependency management, and optimal sequencing of work for both RUN (continuous improvement) and GROW (strategic change) initiatives. Ensure you consider the sequencing implications when there are dependencies on other value streams, business subject matter experts, or Group Functions - making sure we prioritise valuable changes that have a high level of "do ability". Performance Measurement: Define, track, and report on key Product Performance Indicators (KPIs) and the achievement of OKRs at the value stream level, demonstrating measurable business value. Quality & Health: Work closely with the Head of Governance and Architecture to ensure all product development adheres to architectural standards, risk management requirements, and operational resilience protocols. Ensure existing services, applications and tools are properly managed - ensuring regulatory and operational resilience work is prioritised over new features. 3. Portfolio & Strategic Change Alignment Strategic Planning Liaison: Collaborate closely with the Head of Strategic Change to input into the BU's overall change portfolio. Support the Head of Strategic Change by preparing your papers for board and review meetings in a timely fashion and ensure you input required details into WAVE for your initiatives to the highest standards in a timely manner (i.e. Strategic Objective, Business Case, OKRs, Milestones, Key Risks, etc.). Initiative Ownership: Represent the value stream's interests in portfolio discussions, ensuring strategic change initiatives are adequately funded, correctly sequenced, and resourced across the relevant squads. Interdependency Management: Proactively identify and resolve dependencies and potential blockers between the value stream's squads and other value streams, business experts or Group functions. Holistic View: Contribute to the RE&ILS leadership team's holistic view of change by clearly communicating progress and upcoming work for the entire value stream portfolio. Work with the RE&ILS Leadership to get their sponsorship of larger initiatives and ask that they help with the overall prioritisation or selections of competing options. Stakeholder Management: Serve as the primary liaison between the business stakeholders (Underwriters, Claims Teams, Actuaries) and the delivery squads, managing expectations and ensuring clear, consistent communication of progress and value delivered. Run regular monthly steer cos with your key sponsors and senior stakeholders - keeping them well informed at a Value Stream level and seeking their guidance and input when matters don't go to plan or direction is unclear. Encourage your key stakeholders to attend sprint reviews and be fully engaged. Ensure your Product Owners run exceptional reviews that also encourage this attendance and engagement. Required Experience and Structure Reporting: Reports into the CTO, Reinsurance & ILS (part of the Technology Leadership Team). Direct Reports: Product Owners for Claims, Underwriting Operations, Workbench, and Pricing. Key Partners: RE&ILS Leadership Team, Senior Business Leaders, Head of Strategic Change, Head of Governance and Architecture, Head of Platform Engineering, Head of Data, Head of Engineering, and RE&ILS Tech Leadership Team Candidate Profile The ideal candidate will be a seasoned Product Management leader with extensive experience in the financial services or insurance technology sector, ideally within reinsurance or big ticket insurance. You must possess strong leadership skills, a deep commercial acumen, and the ability to operate effectively at both a strategic vision level and a detailed execution level. Proven experience managing multiple direct reports and complex portfolio dependencies is essential.Main experience required is: The successful candidate will be a seasoned Product Management leader with 4+ years' extensive experience in the financial services, ideally in the insurance sector They should have a good and broad understanding of the insurance value chain - from underwriting, operations, pricing and claims management
Join us as a Senior Operational Readiness Associate (Point of Sale Lending) You'll act as the operational authority for the POS product mission, with your core responsibility being to ensure that all changes are operationally sound and contribute to Boxed Operations targets It's a great opportunity to represent Operations across the entire product lifecycle, from initial idea generation to successful launch This role is available for a period of 12 months What you'll do We'll look to you to proactively collaborate with POS Product Owners to identify and influence the product roadmap, ensuring early consideration and understanding of operational requirements for new work items. You'll also: Act as the primary operational partner to the POS Product Manager, offering crucial insights into operational feasibility and readiness for new products and features Shape product propositions to ensure an optimal design for Operations and assess the operational impacts of proposed solutions, including identifying risks, dependencies, and necessary operational capabilities Translate product concepts into structured requirements, acceptance criteria, and comprehensive operational impact assessments Define clear, testable, and comprehensive operational requirements for Project Managers, supporting efficient project delivery that meets customer needs, regulatory obligations, and operational efficiency goals Work collaboratively with Product and Operations teams to ensure solutions meet established design, scalability, and service-level expectations. Participate in Operations Delivery Squads (led by Project Managers) as the subject matter expert to ensure the smooth delivery and implementation of changes The skills you'll need To join us in this role, you'll need to possess a deep, end-to-end understanding of POS operational processes and controls, with proven ability to identify operational risks and develop effective mitigation strategies You'll also: Have experience of managing and controlling costs to a budget successfully Be skilled at interpreting product propositions and accurately translating them into concrete operational requirements and impact assessments Strong communication and negotiation skills, capable of influencing key decisions and managing priority conflicts. Have a background in process design, change management, or continuous improvement
Jan 16, 2026
Full time
Join us as a Senior Operational Readiness Associate (Point of Sale Lending) You'll act as the operational authority for the POS product mission, with your core responsibility being to ensure that all changes are operationally sound and contribute to Boxed Operations targets It's a great opportunity to represent Operations across the entire product lifecycle, from initial idea generation to successful launch This role is available for a period of 12 months What you'll do We'll look to you to proactively collaborate with POS Product Owners to identify and influence the product roadmap, ensuring early consideration and understanding of operational requirements for new work items. You'll also: Act as the primary operational partner to the POS Product Manager, offering crucial insights into operational feasibility and readiness for new products and features Shape product propositions to ensure an optimal design for Operations and assess the operational impacts of proposed solutions, including identifying risks, dependencies, and necessary operational capabilities Translate product concepts into structured requirements, acceptance criteria, and comprehensive operational impact assessments Define clear, testable, and comprehensive operational requirements for Project Managers, supporting efficient project delivery that meets customer needs, regulatory obligations, and operational efficiency goals Work collaboratively with Product and Operations teams to ensure solutions meet established design, scalability, and service-level expectations. Participate in Operations Delivery Squads (led by Project Managers) as the subject matter expert to ensure the smooth delivery and implementation of changes The skills you'll need To join us in this role, you'll need to possess a deep, end-to-end understanding of POS operational processes and controls, with proven ability to identify operational risks and develop effective mitigation strategies You'll also: Have experience of managing and controlling costs to a budget successfully Be skilled at interpreting product propositions and accurately translating them into concrete operational requirements and impact assessments Strong communication and negotiation skills, capable of influencing key decisions and managing priority conflicts. Have a background in process design, change management, or continuous improvement
Vacancy Number 5446 Vacancy Title HEAD OF PROJECT DELIVERY Location KENT - LOCATION FLEXIBLE FOR THE RIGHT CANDIDATE PLEASE NOTE: IDEALLY SOUTHERN HOME COUNTIES, WITHIN A SENSIBLE COMMUTING DISTANCE OF CENTRAL SOUTH KENT AND WITH STRONG GEOGRAPHICAL WORKING KNOWLEDGE OF THE UK Job Description Are you ready to take your operational leadership career to the next level by overseeing national project delivery for one of the world's most innovative leaders in high-security entrance solutions? This is a senior, business-critical leadership position within one of the UK's most respected names in high-security entrance and access control solutions. Working as the operational counterpart to the National Sales Manager, you will sit on the Senior Leadership Team and hold responsibility for the strategic oversight, governance and excellence of all project delivery, installation and commercial operational functions. You will play a pivotal role in ensuring successful national project execution, protecting margin performance, mitigating risk, safeguarding Health & Safety, and delivering exceptional customer outcomes across some of the UK's highest-profile, most sensitive and mission-critical environments. This role demands someone who can set the frameworks, standards and governance for operational excellence while empowering and developing multi-disciplinary teams to execute day-to-day activities with consistency, accuracy and pace. Why This Role Stands Out: A senior leadership role shaping national operational performance Drive governance, margin protection, H&S, risk, and operational excellence Lead project delivery across high-security sites, government assets and critical infrastructure Influence and collaborate across sales, commercial, operations and technical teams nationally Represent a brand known globally for premium engineering, innovation and delivery reliability Key Responsibilities: Commercial Governance & Operational Control Own the commercial governance framework for all projects, setting standards and ensuring compliance across the division. Ensure contractual reviews, negotiations, applications for payment, variation orders and final accounts are handled effectively. Safeguard margin performance by monitoring project and commercial activity and providing strategic direction. Oversee credit checks and cashflow adherence, ensuring risk is proactively mitigated. Maintain oversight of commercial reporting and system integrity (SIMPRO workflows), ensuring accurate, real-time data. Lead high-level commercial negotiations, escalating complex issues where required. Project Delivery Leadership Lead, develop and mentor national operational and project delivery teams to achieve revenue, margin and performance objectives. Set expectations around progress, risk identification, reporting discipline and issue resolution. Drive backlog conversion and ensure accurate forecasting through structured engagement with team leads. Champion continual process, system and workflow improvements to elevate productivity and profitability. Chair regular operations meetings with strategic focus, clarity of direction and measurable outcomes. Strengthen cross-functional collaboration to ensure seamless handover from sales to delivery. Installation Technical Resource Oversight Own the training and development framework across project delivery and installation teams. Identify skills gaps and implement targeted upskilling programmes. Embed a culture of professional development, continuous improvement and technical excellence. Sub-Contractor Network Management Oversee the vetting, selection, onboarding and performance management of sub-contractors. Set criteria and governance for approval, monitoring and ongoing performance evaluation. Maintain strong relationships with key subcontract partners to ensure delivery consistency and compliance. Ensure all subcontract activity aligns with commercial, operational and H&S expectations. Site Operations, Health & Safety & Risk Management Provide strategic oversight for all site-based activity, ensuring compliance with legislation and internal standards. Own the frameworks for risk identification, assessment and mitigation across all project environments. Ensure robust H&S practices are implemented and continuously monitored. Oversee incident reporting, investigation and closure, including near-miss learning integration. Liaise with internal H&S specialists and external regulatory bodies to ensure full compliance. Champion a proactive safety culture across all teams and environments. People Leadership & SLT Contribution Develop team and individual development plans aligned to SLT objectives and business strategy. Set, monitor and review performance targets with a structured accountability framework. Lead recruitment, onboarding and capability building to ensure the right talent is in place. Foster a culture of clarity, communication, trust and continuous improvement. Act as the operational bridge between project delivery and senior leadership. Financial, Commercial & Risk Management Ensure all project activity, documentation and data is captured accurately within company systems. Uphold rigorous commercial and operational compliance standards to protect business interests. Lead initiatives to eliminate legal and financial risk across operations. Drive continual improvement initiatives across the project delivery division. What we're looking for: Senior operational/project delivery leadership experience within technical, engineered, construction, security or similar project-driven environments Strong commercial governance skillset and margin-protection mindset Experience overseeing large, complex, multi-stakeholder projects nationally Demonstrable success building, developing and leading multi-disciplinary teams Strong working knowledge of UK construction, installation and H&S frameworks Confident, influential communicator capable of operating at strategic and SLT level Highly organised, structured, resilient and solutions-focused Security Clearance Requirement Must be eligible for SC clearance - non negotiable DV clearance preferable (Typically requires British Citizenship and 5+ years UK residency) This isn't just another operational leadership role. It is an opportunity to shape and elevate national project delivery for a market-leading brand whose solutions protect critical spaces, support national infrastructure and safeguard some of the UK's most sensitive environments. You will play a major part in driving operational performance, governance, risk management and delivery excellence across the business. SALARY & BENEFITS Salary: Up to £85,000 (DOE) + Bonus Scheme Car: EV company car (Audi Q4 e-tron, BMW iX3, or similar) or car allowance Benefits: Pension, healthcare, life cover (DIS), 25 days holiday, mobile, laptop, retail discounts Career: A genuine opportunity to grow, develop, and make your mark in a global leader
Jan 16, 2026
Full time
Vacancy Number 5446 Vacancy Title HEAD OF PROJECT DELIVERY Location KENT - LOCATION FLEXIBLE FOR THE RIGHT CANDIDATE PLEASE NOTE: IDEALLY SOUTHERN HOME COUNTIES, WITHIN A SENSIBLE COMMUTING DISTANCE OF CENTRAL SOUTH KENT AND WITH STRONG GEOGRAPHICAL WORKING KNOWLEDGE OF THE UK Job Description Are you ready to take your operational leadership career to the next level by overseeing national project delivery for one of the world's most innovative leaders in high-security entrance solutions? This is a senior, business-critical leadership position within one of the UK's most respected names in high-security entrance and access control solutions. Working as the operational counterpart to the National Sales Manager, you will sit on the Senior Leadership Team and hold responsibility for the strategic oversight, governance and excellence of all project delivery, installation and commercial operational functions. You will play a pivotal role in ensuring successful national project execution, protecting margin performance, mitigating risk, safeguarding Health & Safety, and delivering exceptional customer outcomes across some of the UK's highest-profile, most sensitive and mission-critical environments. This role demands someone who can set the frameworks, standards and governance for operational excellence while empowering and developing multi-disciplinary teams to execute day-to-day activities with consistency, accuracy and pace. Why This Role Stands Out: A senior leadership role shaping national operational performance Drive governance, margin protection, H&S, risk, and operational excellence Lead project delivery across high-security sites, government assets and critical infrastructure Influence and collaborate across sales, commercial, operations and technical teams nationally Represent a brand known globally for premium engineering, innovation and delivery reliability Key Responsibilities: Commercial Governance & Operational Control Own the commercial governance framework for all projects, setting standards and ensuring compliance across the division. Ensure contractual reviews, negotiations, applications for payment, variation orders and final accounts are handled effectively. Safeguard margin performance by monitoring project and commercial activity and providing strategic direction. Oversee credit checks and cashflow adherence, ensuring risk is proactively mitigated. Maintain oversight of commercial reporting and system integrity (SIMPRO workflows), ensuring accurate, real-time data. Lead high-level commercial negotiations, escalating complex issues where required. Project Delivery Leadership Lead, develop and mentor national operational and project delivery teams to achieve revenue, margin and performance objectives. Set expectations around progress, risk identification, reporting discipline and issue resolution. Drive backlog conversion and ensure accurate forecasting through structured engagement with team leads. Champion continual process, system and workflow improvements to elevate productivity and profitability. Chair regular operations meetings with strategic focus, clarity of direction and measurable outcomes. Strengthen cross-functional collaboration to ensure seamless handover from sales to delivery. Installation Technical Resource Oversight Own the training and development framework across project delivery and installation teams. Identify skills gaps and implement targeted upskilling programmes. Embed a culture of professional development, continuous improvement and technical excellence. Sub-Contractor Network Management Oversee the vetting, selection, onboarding and performance management of sub-contractors. Set criteria and governance for approval, monitoring and ongoing performance evaluation. Maintain strong relationships with key subcontract partners to ensure delivery consistency and compliance. Ensure all subcontract activity aligns with commercial, operational and H&S expectations. Site Operations, Health & Safety & Risk Management Provide strategic oversight for all site-based activity, ensuring compliance with legislation and internal standards. Own the frameworks for risk identification, assessment and mitigation across all project environments. Ensure robust H&S practices are implemented and continuously monitored. Oversee incident reporting, investigation and closure, including near-miss learning integration. Liaise with internal H&S specialists and external regulatory bodies to ensure full compliance. Champion a proactive safety culture across all teams and environments. People Leadership & SLT Contribution Develop team and individual development plans aligned to SLT objectives and business strategy. Set, monitor and review performance targets with a structured accountability framework. Lead recruitment, onboarding and capability building to ensure the right talent is in place. Foster a culture of clarity, communication, trust and continuous improvement. Act as the operational bridge between project delivery and senior leadership. Financial, Commercial & Risk Management Ensure all project activity, documentation and data is captured accurately within company systems. Uphold rigorous commercial and operational compliance standards to protect business interests. Lead initiatives to eliminate legal and financial risk across operations. Drive continual improvement initiatives across the project delivery division. What we're looking for: Senior operational/project delivery leadership experience within technical, engineered, construction, security or similar project-driven environments Strong commercial governance skillset and margin-protection mindset Experience overseeing large, complex, multi-stakeholder projects nationally Demonstrable success building, developing and leading multi-disciplinary teams Strong working knowledge of UK construction, installation and H&S frameworks Confident, influential communicator capable of operating at strategic and SLT level Highly organised, structured, resilient and solutions-focused Security Clearance Requirement Must be eligible for SC clearance - non negotiable DV clearance preferable (Typically requires British Citizenship and 5+ years UK residency) This isn't just another operational leadership role. It is an opportunity to shape and elevate national project delivery for a market-leading brand whose solutions protect critical spaces, support national infrastructure and safeguard some of the UK's most sensitive environments. You will play a major part in driving operational performance, governance, risk management and delivery excellence across the business. SALARY & BENEFITS Salary: Up to £85,000 (DOE) + Bonus Scheme Car: EV company car (Audi Q4 e-tron, BMW iX3, or similar) or car allowance Benefits: Pension, healthcare, life cover (DIS), 25 days holiday, mobile, laptop, retail discounts Career: A genuine opportunity to grow, develop, and make your mark in a global leader
Job ID: Amazon UK Services Ltd. - A10 Elevated Shopping enhances the shopping experience through photography, video, graphic design, and usability design. With a global network of teams in North America, Europe, Asia, and the Middle East, Elevated Shopping focuses on fashion and product photography, photo retouching, graphic design, video and CGI production, automated image acquisition, and image support services. We continuously innovate and set new industry standards for showcasing millions of products across multiple global marketplaces. Key job responsibilities Spearhead concept development and creative direction for high-impact brand partnerships and strategic initiatives. Bridge communications between studio teams and senior leadership while partnering with global Program Managers and business leads to achieve key organizational objectives. Ability to lead and take ownership of a variety of projects to meet deadlines. Apply diverse creative skills to address both strategic and tactical challenges. Develop and execute innovative concepts across multiple platforms, including large-scale events, content creator sets, and production environments. Adapt quickly to project requirements, ensuring high-quality delivery from initial ideation to final implementation. Balance big-picture thinking with attention to detail in all creative endeavors. Lead creative concept development through visual research, mockups, and storytelling. Lead on-set art direction of photo and video shoots by collaborating with photographers, stylists, creative directors and other members of the creative team. Collaborate in a team environment and be respectful of the company culture. Respond quickly and adapt to creative feedback and requests. Flexible to accommodate international time zone on occasion to meet business needs. Lead and participate in continuous improvement efforts. Drive teams to meet productivity expectations. Basic Qualifications >Experience in design Have an available online portfolio Experience working with agile development teams (agile/scrum/kanban) Preferred Qualifications Experience with e-commerce, search, social, and other major application types and their UX patterns Experience creating services and applications with multiple user touch points on different platforms and devices Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Jan 16, 2026
Full time
Job ID: Amazon UK Services Ltd. - A10 Elevated Shopping enhances the shopping experience through photography, video, graphic design, and usability design. With a global network of teams in North America, Europe, Asia, and the Middle East, Elevated Shopping focuses on fashion and product photography, photo retouching, graphic design, video and CGI production, automated image acquisition, and image support services. We continuously innovate and set new industry standards for showcasing millions of products across multiple global marketplaces. Key job responsibilities Spearhead concept development and creative direction for high-impact brand partnerships and strategic initiatives. Bridge communications between studio teams and senior leadership while partnering with global Program Managers and business leads to achieve key organizational objectives. Ability to lead and take ownership of a variety of projects to meet deadlines. Apply diverse creative skills to address both strategic and tactical challenges. Develop and execute innovative concepts across multiple platforms, including large-scale events, content creator sets, and production environments. Adapt quickly to project requirements, ensuring high-quality delivery from initial ideation to final implementation. Balance big-picture thinking with attention to detail in all creative endeavors. Lead creative concept development through visual research, mockups, and storytelling. Lead on-set art direction of photo and video shoots by collaborating with photographers, stylists, creative directors and other members of the creative team. Collaborate in a team environment and be respectful of the company culture. Respond quickly and adapt to creative feedback and requests. Flexible to accommodate international time zone on occasion to meet business needs. Lead and participate in continuous improvement efforts. Drive teams to meet productivity expectations. Basic Qualifications >Experience in design Have an available online portfolio Experience working with agile development teams (agile/scrum/kanban) Preferred Qualifications Experience with e-commerce, search, social, and other major application types and their UX patterns Experience creating services and applications with multiple user touch points on different platforms and devices Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Senior Project Manager - Aerospace (FTC) Location: Amesbury, England, United Kingdom Role Type: Fixed Term - Full Time Package: Competitive Salary + Benefits Role ID: SF19324 Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Senior Project Manager at our Boscombe Down site, where you will have the opportunity to work with cutting edge technology in partnership with some of the most brilliant minds. The Role The UK Defence business within QinetiQ is involved in a wide variety of exciting projects and programmes, from innovative research, through to modifications or complex flight trials across all domains. As a member of our project management community, you can expect to be leading teams to deliver projects in the UK, as well as supporting international opportunities as we continue to grow. We have a Senior Project Manager opportunity based at our Boscombe Down site working in our Helicopter & Air Support Delivery Team (HelAS IDT). Day to day, you'll be responsible for delivery of high value or complex Projects in our Helicopter portfolio and tasked with ensuring our commitments to our internal and external stakeholders are met. Our projects have a diverse and complex stakeholder community, both internal and external to the company. Your responsibilities will include: Development and maintenance of positive engagement with project customers, partners and suppliers Delivery of high value (£5m per annum) or complex projects whilst ensuring project members operate in line with the Operating Framework & functional competency management requirements; and have appropriate personal objectives recorded in the QinetiQ performance management system Application of governance requirements (including lifecycle, project & independent reviews as appropriate) for delivery work whilst operating in a Safe & Secure manner Managing the activities of the external advisors, including the management of their appointments, via appointed Procurement Team Managers within QinetiQ Defining and agreeing an appropriate budget, delivering the Project within this budget and managing and reporting progress against an agreed cost plan Management of project documentation to include Bids, proposals and third party documentation (configuration control) Essential experience of the Senior Project Manager: Experience in building teams and delivering high value projects Previous experience delivering projects to multiple different customers simultaneouslyDemonstrable stakeholder management and engagement experience Experience in working in the Aerospace industry, preferably focused on helicopters Bid or Risk management experience Essential qualifications for the Senior Project Manager: Hold a recognised PM qualification (APM, PPQ, or Prince2) We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. This role is 37 per week based at Boscombe Down. Hybrid working patterns are available Hybrid working patterns are available Boscombe Down MOD Boscombe Down is a unique operational site featuring the longest military runway in the UK. Primarily focusing on providing testing, evaluation and support services for aviation and aerospace systems. Renowned for its extensive flight testing capabilities the site plays a vital role in the UK's aviation defence contributing to the development, testing and airworthiness of military aircraft enhancing operational readiness and effectiveness. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. Benefits Matched contribution pension scheme, with life assurance Generous holiday allowance, with the option to purchase additional days Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme Volunteering Opportunities - helping charities and local community Our Recruitment Process We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments. Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in. Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
Jan 16, 2026
Full time
Senior Project Manager - Aerospace (FTC) Location: Amesbury, England, United Kingdom Role Type: Fixed Term - Full Time Package: Competitive Salary + Benefits Role ID: SF19324 Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Senior Project Manager at our Boscombe Down site, where you will have the opportunity to work with cutting edge technology in partnership with some of the most brilliant minds. The Role The UK Defence business within QinetiQ is involved in a wide variety of exciting projects and programmes, from innovative research, through to modifications or complex flight trials across all domains. As a member of our project management community, you can expect to be leading teams to deliver projects in the UK, as well as supporting international opportunities as we continue to grow. We have a Senior Project Manager opportunity based at our Boscombe Down site working in our Helicopter & Air Support Delivery Team (HelAS IDT). Day to day, you'll be responsible for delivery of high value or complex Projects in our Helicopter portfolio and tasked with ensuring our commitments to our internal and external stakeholders are met. Our projects have a diverse and complex stakeholder community, both internal and external to the company. Your responsibilities will include: Development and maintenance of positive engagement with project customers, partners and suppliers Delivery of high value (£5m per annum) or complex projects whilst ensuring project members operate in line with the Operating Framework & functional competency management requirements; and have appropriate personal objectives recorded in the QinetiQ performance management system Application of governance requirements (including lifecycle, project & independent reviews as appropriate) for delivery work whilst operating in a Safe & Secure manner Managing the activities of the external advisors, including the management of their appointments, via appointed Procurement Team Managers within QinetiQ Defining and agreeing an appropriate budget, delivering the Project within this budget and managing and reporting progress against an agreed cost plan Management of project documentation to include Bids, proposals and third party documentation (configuration control) Essential experience of the Senior Project Manager: Experience in building teams and delivering high value projects Previous experience delivering projects to multiple different customers simultaneouslyDemonstrable stakeholder management and engagement experience Experience in working in the Aerospace industry, preferably focused on helicopters Bid or Risk management experience Essential qualifications for the Senior Project Manager: Hold a recognised PM qualification (APM, PPQ, or Prince2) We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. This role is 37 per week based at Boscombe Down. Hybrid working patterns are available Hybrid working patterns are available Boscombe Down MOD Boscombe Down is a unique operational site featuring the longest military runway in the UK. Primarily focusing on providing testing, evaluation and support services for aviation and aerospace systems. Renowned for its extensive flight testing capabilities the site plays a vital role in the UK's aviation defence contributing to the development, testing and airworthiness of military aircraft enhancing operational readiness and effectiveness. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. Benefits Matched contribution pension scheme, with life assurance Generous holiday allowance, with the option to purchase additional days Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme Volunteering Opportunities - helping charities and local community Our Recruitment Process We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments. Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in. Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? Advert Closing Date: 16/01/26 Competitive Salary + Bonus + Laptop + Pension Plan + Health Care What you become part of: Strategically placed within the M25, CCEP Edmonton houses 7 production lines producing over 61m cases per year which equates to over 600m litres of product every year. CCEP Edmonton boasts a wide portfolio of product and pack size, whilst being the sole GB provider for Oasis, Bag in Box and Mega Bag in Box, purely for McDonalds. CCEP Edmonton produces 30% of all of CCEP's volume per year and is one of the highest performing sites across the entire network in Europe and Asia Pacific. There are over 280 employees on site in areas of Manufacturing, Distribution, Planning and QESH. We are proud to be able to demonstrate that over 35% of our people are individuals who have gained internal promotion. CCEP Edmonton offers an inclusive, diverse and supportive working environment where everyone is welcome. What to expect: The main purpose of the Maintenance Manager is to lead the site maintenance program to ensure all site assets which will include manufacturing and processing equipment meet specific site/legislative requirements. Focused on technical expertise supporting quick technical resolution to the site to ensure customer service, safety or quality is not compromised. Further development and execution of the Maintenance Plan for complex beverage manufacturing lines to ensure all asset care schedules are achieved and assets are available for use to deliver accurate reporting and drive efficiency improvements. You will collaborate with site leaders and technical staff to assess the effectiveness of the maintenance plan and identify any essential technical training requirements to drive performance on site. Drive Performance Efficiency and Effectiveness by: Identifying opportunities for improving line utilisation and machine reliability through the maintenance plan or Operational Excellence projects and providing advice and guidance to site, sharing and replicating best practices within the teams at site. Engaging with Site Senior Engineering Manager to support in delivering technical projects that will include budgetary/CAPEX experience. Plan and prepare asset care interventions in a "best in class way" focusing on the quality and speed of execution both during the work and also as the line recovers from maintenance Apprentice Program - actively involved in the recruitment and growth of our apprentice program Team leadership: Manage, mentor and develop maintenance team, including technicians Foster a culture of accountability and continuous improvement within the team Budget and compliance: Manage M&R budget, controlling costs while maintaining high mechanical efficiency and standards Ensure compliance with GMP, HACCP and internal safety, food safety and quality standards Liaise with external contractors and OEMs, ensuring value for money and quality service. Skills & Essentials: The role requires the successful candidate to be able demonstrate driving improvements in asset care systems and improved mechanically efficiencies, alongside budget management with the ability to understand and demonstrate where to invest money to make a difference. It is important that you do not accept the status quo and have a proven track record in driving key KBI's with strong people management and communication skills, perform under high levels of pressure and demonstrate the ability to maintain and make sound, timely decisions, without losing sight of the bigger picture, and/or long term objectives. Qualifications and experience: Essential: Degree or HND in Mechanical, Electrical or Industrial Engineering Proven 3-5 years experience as a Maintenance Manager or Engineering Manager in an FMCG or manufacturing environment Preferrable but not essential: Knowledge of SAP NEBOSH, IOSH Lean Manufacturing/ Six Sigma Experience with TPM We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
Jan 16, 2026
Full time
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? Advert Closing Date: 16/01/26 Competitive Salary + Bonus + Laptop + Pension Plan + Health Care What you become part of: Strategically placed within the M25, CCEP Edmonton houses 7 production lines producing over 61m cases per year which equates to over 600m litres of product every year. CCEP Edmonton boasts a wide portfolio of product and pack size, whilst being the sole GB provider for Oasis, Bag in Box and Mega Bag in Box, purely for McDonalds. CCEP Edmonton produces 30% of all of CCEP's volume per year and is one of the highest performing sites across the entire network in Europe and Asia Pacific. There are over 280 employees on site in areas of Manufacturing, Distribution, Planning and QESH. We are proud to be able to demonstrate that over 35% of our people are individuals who have gained internal promotion. CCEP Edmonton offers an inclusive, diverse and supportive working environment where everyone is welcome. What to expect: The main purpose of the Maintenance Manager is to lead the site maintenance program to ensure all site assets which will include manufacturing and processing equipment meet specific site/legislative requirements. Focused on technical expertise supporting quick technical resolution to the site to ensure customer service, safety or quality is not compromised. Further development and execution of the Maintenance Plan for complex beverage manufacturing lines to ensure all asset care schedules are achieved and assets are available for use to deliver accurate reporting and drive efficiency improvements. You will collaborate with site leaders and technical staff to assess the effectiveness of the maintenance plan and identify any essential technical training requirements to drive performance on site. Drive Performance Efficiency and Effectiveness by: Identifying opportunities for improving line utilisation and machine reliability through the maintenance plan or Operational Excellence projects and providing advice and guidance to site, sharing and replicating best practices within the teams at site. Engaging with Site Senior Engineering Manager to support in delivering technical projects that will include budgetary/CAPEX experience. Plan and prepare asset care interventions in a "best in class way" focusing on the quality and speed of execution both during the work and also as the line recovers from maintenance Apprentice Program - actively involved in the recruitment and growth of our apprentice program Team leadership: Manage, mentor and develop maintenance team, including technicians Foster a culture of accountability and continuous improvement within the team Budget and compliance: Manage M&R budget, controlling costs while maintaining high mechanical efficiency and standards Ensure compliance with GMP, HACCP and internal safety, food safety and quality standards Liaise with external contractors and OEMs, ensuring value for money and quality service. Skills & Essentials: The role requires the successful candidate to be able demonstrate driving improvements in asset care systems and improved mechanically efficiencies, alongside budget management with the ability to understand and demonstrate where to invest money to make a difference. It is important that you do not accept the status quo and have a proven track record in driving key KBI's with strong people management and communication skills, perform under high levels of pressure and demonstrate the ability to maintain and make sound, timely decisions, without losing sight of the bigger picture, and/or long term objectives. Qualifications and experience: Essential: Degree or HND in Mechanical, Electrical or Industrial Engineering Proven 3-5 years experience as a Maintenance Manager or Engineering Manager in an FMCG or manufacturing environment Preferrable but not essential: Knowledge of SAP NEBOSH, IOSH Lean Manufacturing/ Six Sigma Experience with TPM We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
Senior Manager, Colleague Connections page is loaded Senior Manager, Colleague Connectionslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: RLSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Our People People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Purpose of the Role We are looking for a collaborative and strategic communicator to lead internal colleague connection programmes within our People Function. This role plays a key part in shaping how we connect with colleagues and support our culture, values, and business goals. What You'll Be Doing Design and deliver inclusive colleague connection programmes that align with the People Function's priorities and the wider Group internal communications strategy. Partner with internal communications colleagues to ensure consistent and effective messaging. Build strong relationships with business leaders to understand communication needs and provide expert advice on complex topics. Collaborate with teams across Corporate Affairs, Marketing, Government Relations, and the People Function to deliver joined-up communications. Prioritise and manage communication requests from the People Function, ensuring alignment with our internal communications model. Create clear, engaging, and accessible communications that support colleague engagement and deliver measurable outcomes. Evaluate the impact of colleague connection activities and recommend improvements to drive innovation and best practice. Champion our culture and values through authentic and inclusive communication. What We're Looking For Experience in internal communications, with a strong track record of stakeholder engagement and influencing at all levels. Ability to translate complex information into clear, compelling messages. A collaborative mindset and a passion for creating inclusive and engaging colleague experiences. A degree or equivalent experience is desirable.At LSEG, we're committed to building a workplace where everyone feels they belong. We value diverse perspectives and believe that inclusive communication is key to our success. You'll be part of a team that's shaping how we connect, engage, and grow together Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Jan 16, 2026
Full time
Senior Manager, Colleague Connections page is loaded Senior Manager, Colleague Connectionslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: RLSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Our People People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Purpose of the Role We are looking for a collaborative and strategic communicator to lead internal colleague connection programmes within our People Function. This role plays a key part in shaping how we connect with colleagues and support our culture, values, and business goals. What You'll Be Doing Design and deliver inclusive colleague connection programmes that align with the People Function's priorities and the wider Group internal communications strategy. Partner with internal communications colleagues to ensure consistent and effective messaging. Build strong relationships with business leaders to understand communication needs and provide expert advice on complex topics. Collaborate with teams across Corporate Affairs, Marketing, Government Relations, and the People Function to deliver joined-up communications. Prioritise and manage communication requests from the People Function, ensuring alignment with our internal communications model. Create clear, engaging, and accessible communications that support colleague engagement and deliver measurable outcomes. Evaluate the impact of colleague connection activities and recommend improvements to drive innovation and best practice. Champion our culture and values through authentic and inclusive communication. What We're Looking For Experience in internal communications, with a strong track record of stakeholder engagement and influencing at all levels. Ability to translate complex information into clear, compelling messages. A collaborative mindset and a passion for creating inclusive and engaging colleague experiences. A degree or equivalent experience is desirable.At LSEG, we're committed to building a workplace where everyone feels they belong. We value diverse perspectives and believe that inclusive communication is key to our success. You'll be part of a team that's shaping how we connect, engage, and grow together Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
About the Company Our mission is that Any financial application can onboard any user, anywhere in the world, in 1 click. Transak provides onboarding to financial applications through authentication, KYC, risk checks, and fiat on/off ramps. This is a next generation of infrastructure for the next generation of financial applications that are built on blockchain and stablecoin rails. Our API and widget-based solutions are used by top partners like MetaMask, Coinbase, Ledger, and Trust Wallet to enable seamless onboarding of over 10 million users across over 450 active applications. We have raised over $37M from top-tier investors including Consensys, Tether, and Animoca Brands. About the Role We are hiring multiple Product Managers across Transak's key domains: Authentication, KYC, External APIs, Fiat Payments, Crypto Payments, Pricing, Trading, Finance, Risk, and Marketing. Each PM will own a product area end-to-end - from strategy and prioritization to execution and analytics - working closely with engineering, design, operations, and business stakeholders. You'll translate complex Web3, payments, and compliance requirements into scalable, intuitive products that serve millions of users and enterprise partners globally. Key Responsibilities 1. Product Strategy & Ownership Own a product vertical (e.g., Fiat Payments, Risk, API Integrations) from discovery to launch. Define long-term product vision, success metrics, and KPIs aligned with Transak's business objectives. Prioritize the roadmap through data, user feedback, and partner insights. 2. Execution & Delivery Write detailed PRDs and collaborate with design and engineering teams to ship high-impact features. Drive execution through agile sprints, retrospectives, and iterative improvement. Monitor performance and lead post launch analysis to inform future decisions. 3. Technical & Analytical Depth Work with backend and API engineers to optimize system scalability, reliability, and partner integrations. Use data tools (e.g., dashboards, SQL, analytics platforms) to uncover insights and improve conversion, uptime, and transaction success rates. Contribute to design discussions on architecture, user journeys, and operational automations. 4. Cross Functional Leadership Partner with compliance, finance, risk, and legal teams to ensure regulatory readiness across regions. Collaborate with partnerships and BD to onboard new wallets, fintechs, and enterprise partners. Communicate effectively with leadership on progress, risks, and strategic tradeoffs. 5. Innovation & Continuous Improvement Champion the Transak mission of "Any financial application can onboard any user, anywhere in the world in 1 click." and find ways to bring us closer to that. Speak with customers and solve their problems. Track market trends in Web3, fintech, and payments infrastructure to anticipate product opportunities. What We're Looking For 5-8+ years of software engineering and/or product management experience, ideally in fintech, crypto, or payments infrastructure. Proven success owning end to end product development in a fast paced, cross functional environment. Strong technical fluency - able to discuss APIs, integrations, architecture, and backend workflows with engineers. Analytical and data driven decision making mindset. Exceptional communication and stakeholder alignment skills across technical and non technical teams. Comfortable working across time zones in a global organization. Nice to Haves Experience in high growth fintech or Web3 startups. Prior work with KYC, payments, or liquidity systems. Exposure to AI or automation tools to scale operations. Experience with multi region product launches or regulated environments. Familiarity with crypto payments, on/off ramp APIs, or blockchain ecosystems.
Jan 16, 2026
Full time
About the Company Our mission is that Any financial application can onboard any user, anywhere in the world, in 1 click. Transak provides onboarding to financial applications through authentication, KYC, risk checks, and fiat on/off ramps. This is a next generation of infrastructure for the next generation of financial applications that are built on blockchain and stablecoin rails. Our API and widget-based solutions are used by top partners like MetaMask, Coinbase, Ledger, and Trust Wallet to enable seamless onboarding of over 10 million users across over 450 active applications. We have raised over $37M from top-tier investors including Consensys, Tether, and Animoca Brands. About the Role We are hiring multiple Product Managers across Transak's key domains: Authentication, KYC, External APIs, Fiat Payments, Crypto Payments, Pricing, Trading, Finance, Risk, and Marketing. Each PM will own a product area end-to-end - from strategy and prioritization to execution and analytics - working closely with engineering, design, operations, and business stakeholders. You'll translate complex Web3, payments, and compliance requirements into scalable, intuitive products that serve millions of users and enterprise partners globally. Key Responsibilities 1. Product Strategy & Ownership Own a product vertical (e.g., Fiat Payments, Risk, API Integrations) from discovery to launch. Define long-term product vision, success metrics, and KPIs aligned with Transak's business objectives. Prioritize the roadmap through data, user feedback, and partner insights. 2. Execution & Delivery Write detailed PRDs and collaborate with design and engineering teams to ship high-impact features. Drive execution through agile sprints, retrospectives, and iterative improvement. Monitor performance and lead post launch analysis to inform future decisions. 3. Technical & Analytical Depth Work with backend and API engineers to optimize system scalability, reliability, and partner integrations. Use data tools (e.g., dashboards, SQL, analytics platforms) to uncover insights and improve conversion, uptime, and transaction success rates. Contribute to design discussions on architecture, user journeys, and operational automations. 4. Cross Functional Leadership Partner with compliance, finance, risk, and legal teams to ensure regulatory readiness across regions. Collaborate with partnerships and BD to onboard new wallets, fintechs, and enterprise partners. Communicate effectively with leadership on progress, risks, and strategic tradeoffs. 5. Innovation & Continuous Improvement Champion the Transak mission of "Any financial application can onboard any user, anywhere in the world in 1 click." and find ways to bring us closer to that. Speak with customers and solve their problems. Track market trends in Web3, fintech, and payments infrastructure to anticipate product opportunities. What We're Looking For 5-8+ years of software engineering and/or product management experience, ideally in fintech, crypto, or payments infrastructure. Proven success owning end to end product development in a fast paced, cross functional environment. Strong technical fluency - able to discuss APIs, integrations, architecture, and backend workflows with engineers. Analytical and data driven decision making mindset. Exceptional communication and stakeholder alignment skills across technical and non technical teams. Comfortable working across time zones in a global organization. Nice to Haves Experience in high growth fintech or Web3 startups. Prior work with KYC, payments, or liquidity systems. Exposure to AI or automation tools to scale operations. Experience with multi region product launches or regulated environments. Familiarity with crypto payments, on/off ramp APIs, or blockchain ecosystems.
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything do? As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Key Responsibilities Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models Deliver on Integrated CX growth and profitability plans Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion Accountable for/ Consulted about Customer satisfaction across Vertical portfolios Retention and growth of local Booster accounts Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning) New opportunities and product growth We are looking for Ability to lead large teams with diverse customer portfolios Lead in customer experience / order management with customer-led mindset Establishing senior business relationships with customers and their supply chain partners Broad knowledge of supply chain strategy and execution in global business environment Ability to lead coach and motivate teams towards a shared vision with clear goals Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes There's never been a better time to join us. If you want to feel truly included in a business that shares in success, there's a world of opportunity waiting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Jan 16, 2026
Full time
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything do? As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Key Responsibilities Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models Deliver on Integrated CX growth and profitability plans Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion Accountable for/ Consulted about Customer satisfaction across Vertical portfolios Retention and growth of local Booster accounts Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning) New opportunities and product growth We are looking for Ability to lead large teams with diverse customer portfolios Lead in customer experience / order management with customer-led mindset Establishing senior business relationships with customers and their supply chain partners Broad knowledge of supply chain strategy and execution in global business environment Ability to lead coach and motivate teams towards a shared vision with clear goals Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes There's never been a better time to join us. If you want to feel truly included in a business that shares in success, there's a world of opportunity waiting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Customer Success Manager - IT/ITES Services About This Role Qualification: Bachelor's Degree in IT, Computer Science or related areas Experience: 4+ Years Job Location: London We are seeking an experienced and client-centric Customer Success Manager (CSM) to oversee and grow relationships with our IT and ITES service clients. As a key liaison between the client and internal delivery teams, you will be responsible for ensuring customer satisfaction, facilitating smooth project execution, and identifying opportunities to expand client partnerships. Responsibilities Client Relationship Management:Build and maintain strong, long-term relationships with key client stakeholders across IT and ITES sectors Account Success Ownership:Own customer onboarding, engagement, and retention across assigned accounts. Ensure deliverables are met and clients derive maximum value from services Project Coordination:Work closely with internal technical and delivery teams to monitor timelines, resolve issues, and communicate project status Feedback & Upselling:Collect and synthesize customer feedback to improve services and propose upsell/cross-sell opportunities aligned with client goals Renewals & Retention:Drive contract renewals and client satisfaction through proactive engagement, performance reviews, and value demonstration Reporting & Metrics:Prepare and present regular reports on account health, risks, and success metrics to clients and internal leadership Required Skills and Experience Experience: 4+ years in customer success, account management, or service delivery in an IT/ITES environment Client-Facing Skills: Strong interpersonal and communication skills, with experience engaging mid-to-senior level stakeholders Project Orientation: Understanding of delivery models, SLAs, and IT services lifecycle (including support, development, or BPO processes) Problem-Solving: Proactive in identifying issues and resolving them before they escalate Tools Knowledge: Familiarity with CRM platforms (e.g., HubSpot, Salesforce), project tracking tools (e.g., Jira, Trello), and basic reporting dashboards Education: Bachelor's degree in Business, Information Technology, or related field Apply for Customer Success Manager - IT/ITES Services First Name Last Name Mail Id Phone Attach Your Resume We aim to be a leading innovator in designing,building andsupporting critical business management solutions on cloudplatforms that will help transform your organization and alignwith your business goals Please wait while we process your request
Jan 16, 2026
Full time
Customer Success Manager - IT/ITES Services About This Role Qualification: Bachelor's Degree in IT, Computer Science or related areas Experience: 4+ Years Job Location: London We are seeking an experienced and client-centric Customer Success Manager (CSM) to oversee and grow relationships with our IT and ITES service clients. As a key liaison between the client and internal delivery teams, you will be responsible for ensuring customer satisfaction, facilitating smooth project execution, and identifying opportunities to expand client partnerships. Responsibilities Client Relationship Management:Build and maintain strong, long-term relationships with key client stakeholders across IT and ITES sectors Account Success Ownership:Own customer onboarding, engagement, and retention across assigned accounts. Ensure deliverables are met and clients derive maximum value from services Project Coordination:Work closely with internal technical and delivery teams to monitor timelines, resolve issues, and communicate project status Feedback & Upselling:Collect and synthesize customer feedback to improve services and propose upsell/cross-sell opportunities aligned with client goals Renewals & Retention:Drive contract renewals and client satisfaction through proactive engagement, performance reviews, and value demonstration Reporting & Metrics:Prepare and present regular reports on account health, risks, and success metrics to clients and internal leadership Required Skills and Experience Experience: 4+ years in customer success, account management, or service delivery in an IT/ITES environment Client-Facing Skills: Strong interpersonal and communication skills, with experience engaging mid-to-senior level stakeholders Project Orientation: Understanding of delivery models, SLAs, and IT services lifecycle (including support, development, or BPO processes) Problem-Solving: Proactive in identifying issues and resolving them before they escalate Tools Knowledge: Familiarity with CRM platforms (e.g., HubSpot, Salesforce), project tracking tools (e.g., Jira, Trello), and basic reporting dashboards Education: Bachelor's degree in Business, Information Technology, or related field Apply for Customer Success Manager - IT/ITES Services First Name Last Name Mail Id Phone Attach Your Resume We aim to be a leading innovator in designing,building andsupporting critical business management solutions on cloudplatforms that will help transform your organization and alignwith your business goals Please wait while we process your request
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Jan 16, 2026
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
About You As a CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests. In this job, you will bring these skills 2+ years experience in a CSM capacity, with 5+ yrs. experience in an enterprise SaaS product support environment Fluent in both English and German languages Strong experience with building and developing long-lasting executive-level relationships (including with CISO's and CIO's) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer's investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM's (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention. Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion. Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Product Knowledge: Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score. Educate customers on the most relevant features and functionality related to their specific requirements. Relationship Building: Understand your customer's industry trends, business challenges with email security, and current and potential use cases for Abnormal. With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives. Develop and nurture Abnormal Security champions within your customer's organization who advocate for the platform based on their positive experience. Account Success Planning: Engage customers' senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals. Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options. Cross Functional Collaboration: Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Jan 16, 2026
Full time
About You As a CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests. In this job, you will bring these skills 2+ years experience in a CSM capacity, with 5+ yrs. experience in an enterprise SaaS product support environment Fluent in both English and German languages Strong experience with building and developing long-lasting executive-level relationships (including with CISO's and CIO's) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer's investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM's (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention. Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion. Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Product Knowledge: Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score. Educate customers on the most relevant features and functionality related to their specific requirements. Relationship Building: Understand your customer's industry trends, business challenges with email security, and current and potential use cases for Abnormal. With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives. Develop and nurture Abnormal Security champions within your customer's organization who advocate for the platform based on their positive experience. Account Success Planning: Engage customers' senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals. Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options. Cross Functional Collaboration: Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
At Beam, you get to do work that matters for the world. We're solving the world's toughest social problems with an incredible team, tech and AI. And we're growing fast It's not easy. Nothing worth doing ever is. Join a company at the forefront of social impact, driving first-of-its-kind positive change. You'll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam. We've already seen incredible growth from our Magic Notes product, helping case workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, over 50,000 frontline workers across the UK are now using Magic Notes regularly to deliver faster, more human-centred support. We're also launching globally, helping practitioners across the USA, EU, and Australia make a difference. About the role Beam's mission is to give everyone access to human-centred welfare services. Great technology is the key to providing this at scale, and we're building a suite of AI products to revolutionise frontline work. Our first product, Magic Notes, is an AI-powered tool helping social workers save more than 50% of their time whilst delivering high-quality care to vulnerable residents who need it most. There's lots of excitement across Government around using advanced technology to tangibly improve the lives of residents and with Magic Notes we can pioneer the use of AI in frontline services. Your role is to ensure pilots deliver impact for customers, before negotiating and agreeing expanded contracts. From there, you will manage and grow a portfolio of accounts, ensuring frontline teams get increasing value from Beam's software products as we scale. This is a broad and hands on role. You'll spend a lot of your time with users - especially social workers - helping them understand and use the product. Alongside this, you'll build a network of champions at every level to inform and grow the partnership. When you're not out and about, you'll be digging into data and qualitative feedback to problem solve for your customers and acting as a customer advocate to inform product improvement. When a pilot is completed, you'll provide a comprehensive evaluation and lead the negotiation for an extended contract. This is a new function and you'll be brimming with ideas about what great customer success looks like for our users, and excited to play a part in transforming how care is delivered across the UK. You'll be Building strong relationships - from front line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers Driving adoption - through both organised training and proactive engagement with front line teams and managers Demonstrating the impact of our work - through clear, concise updates and reports, you'll be showcasing how impactful our partnerships can be Identifying and securing expansions - spotting opportunities, developing proposals and leading contract negotiation Acting as the voice of the customer - sharing feedback which drives our product roadmap Helping build the customer success team - we're a new team, and you'll be at the forefront of designing how customer success at Beam works You are A natural relationship builder - quickly building rapport and establishing trust to develop meaningful relationships with both senior stakeholders and front line teams A strong multi tasker - you're incredibly organised, comfortable with multi tasking and can switch between different activities with ease Results driven - you thrive working towards ambitious individual KPIs A confident negotiator - you have a strong track record managing upsells, with the skills to efficiently and effectively close expansion deals for a new product Adaptive and resilient - you thrive in a dynamic environment and are optimistic about overcoming obstacles while maintaining motivation You'll need Demonstrable experience of driving growth through excellent partner or account management in a startup, leading corporate or in the public sector. Ideally, you'll have experience in customer success for a software product A strong sense of diplomacy - you know how to appropriately build relationships with stakeholders across Government and social care organisations A creative, growth mindset - when there's a bottleneck, you bring solutions and novel ideas for experimentation that deliver value for customers Incredible discovery techniques - strong listening and questioning skills to uncover critical information, identify decision makers, and understand client problems where Beam can help About Beam Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co working space, fully equipped with rooftop views, an onsite barista and kitted out gym. We've picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian. We're also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Calm, Shazam and Dropbox. Perks Generous EMI-qualifying share options Access to therapy, coaching, classes & content - powered by Oliva Your own financial well being coach, through Bippit Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays Work remotely up to 6 weeks a year Eligible for a 6-week sabbatical after 3 years in service Nursery scheme through Gogeta Healthcare cover through Benenden Health Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks £200 WellBeam budget for activities enhancing wellbeing and professional development Annual membership to Shoreditch Exchange gym (London office only) Pension scheme where we contribute 3% of your salary and you contribute 5%. Free subscription to the Calm meditation app Discounted bike and accessories with Cyclescheme, and tech products with Techscheme Start your journey to a more impactful career today. We're excited to hear from you. Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.
Jan 16, 2026
Full time
At Beam, you get to do work that matters for the world. We're solving the world's toughest social problems with an incredible team, tech and AI. And we're growing fast It's not easy. Nothing worth doing ever is. Join a company at the forefront of social impact, driving first-of-its-kind positive change. You'll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam. We've already seen incredible growth from our Magic Notes product, helping case workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, over 50,000 frontline workers across the UK are now using Magic Notes regularly to deliver faster, more human-centred support. We're also launching globally, helping practitioners across the USA, EU, and Australia make a difference. About the role Beam's mission is to give everyone access to human-centred welfare services. Great technology is the key to providing this at scale, and we're building a suite of AI products to revolutionise frontline work. Our first product, Magic Notes, is an AI-powered tool helping social workers save more than 50% of their time whilst delivering high-quality care to vulnerable residents who need it most. There's lots of excitement across Government around using advanced technology to tangibly improve the lives of residents and with Magic Notes we can pioneer the use of AI in frontline services. Your role is to ensure pilots deliver impact for customers, before negotiating and agreeing expanded contracts. From there, you will manage and grow a portfolio of accounts, ensuring frontline teams get increasing value from Beam's software products as we scale. This is a broad and hands on role. You'll spend a lot of your time with users - especially social workers - helping them understand and use the product. Alongside this, you'll build a network of champions at every level to inform and grow the partnership. When you're not out and about, you'll be digging into data and qualitative feedback to problem solve for your customers and acting as a customer advocate to inform product improvement. When a pilot is completed, you'll provide a comprehensive evaluation and lead the negotiation for an extended contract. This is a new function and you'll be brimming with ideas about what great customer success looks like for our users, and excited to play a part in transforming how care is delivered across the UK. You'll be Building strong relationships - from front line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers Driving adoption - through both organised training and proactive engagement with front line teams and managers Demonstrating the impact of our work - through clear, concise updates and reports, you'll be showcasing how impactful our partnerships can be Identifying and securing expansions - spotting opportunities, developing proposals and leading contract negotiation Acting as the voice of the customer - sharing feedback which drives our product roadmap Helping build the customer success team - we're a new team, and you'll be at the forefront of designing how customer success at Beam works You are A natural relationship builder - quickly building rapport and establishing trust to develop meaningful relationships with both senior stakeholders and front line teams A strong multi tasker - you're incredibly organised, comfortable with multi tasking and can switch between different activities with ease Results driven - you thrive working towards ambitious individual KPIs A confident negotiator - you have a strong track record managing upsells, with the skills to efficiently and effectively close expansion deals for a new product Adaptive and resilient - you thrive in a dynamic environment and are optimistic about overcoming obstacles while maintaining motivation You'll need Demonstrable experience of driving growth through excellent partner or account management in a startup, leading corporate or in the public sector. Ideally, you'll have experience in customer success for a software product A strong sense of diplomacy - you know how to appropriately build relationships with stakeholders across Government and social care organisations A creative, growth mindset - when there's a bottleneck, you bring solutions and novel ideas for experimentation that deliver value for customers Incredible discovery techniques - strong listening and questioning skills to uncover critical information, identify decision makers, and understand client problems where Beam can help About Beam Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co working space, fully equipped with rooftop views, an onsite barista and kitted out gym. We've picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian. We're also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Calm, Shazam and Dropbox. Perks Generous EMI-qualifying share options Access to therapy, coaching, classes & content - powered by Oliva Your own financial well being coach, through Bippit Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays Work remotely up to 6 weeks a year Eligible for a 6-week sabbatical after 3 years in service Nursery scheme through Gogeta Healthcare cover through Benenden Health Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks £200 WellBeam budget for activities enhancing wellbeing and professional development Annual membership to Shoreditch Exchange gym (London office only) Pension scheme where we contribute 3% of your salary and you contribute 5%. Free subscription to the Calm meditation app Discounted bike and accessories with Cyclescheme, and tech products with Techscheme Start your journey to a more impactful career today. We're excited to hear from you. Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Advance Your Career as a Senior Pensions Administrator at Gallagher! Are you a premier pensions professional looking to make a significant impact in a wide-ranging and encouraging environment? Join Gallagher, a global leader in insurance brokerage and risk management, as a Senior Pensions Administrator. With opportunities in Bristol, Manchester, Edinburgh, and Ipswich, this role offers you the chance to excel and grow in your career. Why Gallagher? We are dedicated to encouraging a culture of excellence, innovation, and teamwork. In this role, you'll play a crucial role in delivering outstanding service to our clients while mentoring and guiding junior team members. We offer a vibrant workplace where your contributions are recognized, and your career growth is supported. How you'll make an impact Within this role, you will take an active role in delivering a diverse range of occupational pension schemes, including Defined Benefit DB, Defined Contribution DC, and Hybrid pensions; ensuring all tasks are completed accurately and promptly. Responsibilities include allocating cases, performing and verifying both automated and manual calculations, and coordinating pensioner payrolls, as well as drafting and reviewing correspondence and reports, managing cashflows, investments, disinvestments, and invoices. Moreover, day-to-day aspects of this role also include: Provide supervision and training to several pensions administrators, encouraging a collaborative and productive team environment. Engage with scheme members through various channels to address queries and offer solutions. Work closely with team members and build positive relationships with supporting teams. Support the Client Executive team and participate in client meetings or new business pitches as needed. About You We are looking to speak to individuals with demonstrated expertise in pension scheme administration, who is either pursuing or has attained the Pension Management Institute's CPC qualification. The ideal candidate will possess strong analytical skills and a logical approach to problem-solving, along with proficiency in Microsoft Office and outstanding communication abilities. The role requires a team player who can effectively prioritize tasks to meet deadlines. Additionally, the candidate should be able to leverage their pensions knowledge and experience to peer review cases, ensuring that scheme members receive accurate and pertinent information. Gallagher Behaviors Leading Self: Demonstrate integrity, trust, and personal responsibility. Leading Others & Relationships: Build diverse networks, collaborate effectively, and connect with influence. Leading Results: Deliver client excellence, plan strategically, and work towards results. Leading the Business: Demonstrate business knowledge, critical thinking, and innovation. Join Us and Shape the Future! At Gallagher, we invest in our people's health, financial wellbeing, and career growth. If you're ready to tackle an exciting role as a Senior Pensions Administrator, apply now and become a part of our global success story. Your future starts here! Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Jan 16, 2026
Full time
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Advance Your Career as a Senior Pensions Administrator at Gallagher! Are you a premier pensions professional looking to make a significant impact in a wide-ranging and encouraging environment? Join Gallagher, a global leader in insurance brokerage and risk management, as a Senior Pensions Administrator. With opportunities in Bristol, Manchester, Edinburgh, and Ipswich, this role offers you the chance to excel and grow in your career. Why Gallagher? We are dedicated to encouraging a culture of excellence, innovation, and teamwork. In this role, you'll play a crucial role in delivering outstanding service to our clients while mentoring and guiding junior team members. We offer a vibrant workplace where your contributions are recognized, and your career growth is supported. How you'll make an impact Within this role, you will take an active role in delivering a diverse range of occupational pension schemes, including Defined Benefit DB, Defined Contribution DC, and Hybrid pensions; ensuring all tasks are completed accurately and promptly. Responsibilities include allocating cases, performing and verifying both automated and manual calculations, and coordinating pensioner payrolls, as well as drafting and reviewing correspondence and reports, managing cashflows, investments, disinvestments, and invoices. Moreover, day-to-day aspects of this role also include: Provide supervision and training to several pensions administrators, encouraging a collaborative and productive team environment. Engage with scheme members through various channels to address queries and offer solutions. Work closely with team members and build positive relationships with supporting teams. Support the Client Executive team and participate in client meetings or new business pitches as needed. About You We are looking to speak to individuals with demonstrated expertise in pension scheme administration, who is either pursuing or has attained the Pension Management Institute's CPC qualification. The ideal candidate will possess strong analytical skills and a logical approach to problem-solving, along with proficiency in Microsoft Office and outstanding communication abilities. The role requires a team player who can effectively prioritize tasks to meet deadlines. Additionally, the candidate should be able to leverage their pensions knowledge and experience to peer review cases, ensuring that scheme members receive accurate and pertinent information. Gallagher Behaviors Leading Self: Demonstrate integrity, trust, and personal responsibility. Leading Others & Relationships: Build diverse networks, collaborate effectively, and connect with influence. Leading Results: Deliver client excellence, plan strategically, and work towards results. Leading the Business: Demonstrate business knowledge, critical thinking, and innovation. Join Us and Shape the Future! At Gallagher, we invest in our people's health, financial wellbeing, and career growth. If you're ready to tackle an exciting role as a Senior Pensions Administrator, apply now and become a part of our global success story. Your future starts here! Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
About us Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology. Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through the internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 30 countries around the world supported by our offices in London, Dubai, Shanghai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others. Winnow's clients on average reduce waste by over 50% by value and sustain savings. Winnow has now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations. As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has been received tremendous enthusiasm from our clients and the industry. You can read more about it on our website and this article in Forbes. We are passionate about living our values and place them at the centre of everything we do. We are excited about like minded talent who share these values, joining us in our mission: Equal parts head and heart. We're both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term. Bravely honest. With each other, that means we're a transparent organisation where a healthy, respectful debate is encouraged. With our customers, we challenge them if we don't think they're achieving their goals, whether they be environmental or financial. People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving. We're breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience. Bound by food. We're a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food. Hungry and humble. Our product is revolutionary, our people are impressive, and we're hungry for change. But, we're just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey. People and Planet Positive. We're caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimises the impact that the hospitality industry has on the planet, and we're also committed to actively reducing our own footprint while doing so. We're leaving the planet and its people better off than we found them This is an opportunity to join a rapidly growing start-up (and one of Wired's top 100 start-ups in Europe) and help us propel our growth at what is truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it. About the team The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites. The goal - successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale. The team manage the processes, systems and controls which enable our business to successfully scale and grow. The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives. Our Operations team consist of over 27 colleagues who are based in London, Dubai, Singapore and the US. We are looking for a motivated and entrepreneurial individual with a can-do attitude to join our European Operations team. You will be playing an instrumental role in managing and growing Europe's client portfolio. You will have opportunities to lead exciting implementation projects with our key clients across different locations. The role will involve regular European travel. Key objectives of role: The full scope of your role will be discussed in detail at interview, however typical tasks might include: Build strong relationships with clients ensuring they are bought in to making Winnow system successful Understand clients' current situation and needs to tailor the best solutions for them Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely Take consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction Proactively analyse client reports and troubleshoot with the client where needed Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary Collaborate closely with internal teams in different regions Take initiatives to improve internal process and procedure (in line with Winnow Int'l) Support our front line tech and customer support team with clients' enquiries where required Education and experience: You are likely to be least degree educated You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity You have an intermediate level of Excel and working knowledge of Work and Powerpoint Personal Attributes: You will have excellent verbal and written communication skills in Spanish and will ideally speak a third European language in addition to English You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done You are results driven and can demonstrate how you have delivered value added solutions which are intuitive and easy to use You are passionate about your career. You proactively stay abreast of developments in your own field of study whilst being driven and committed to helping the organisation achieve its mission You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time You are able to organise self, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn. Competitive base salary Customer Success bonus scheme Company stock options package Pension scheme Eye care vouchers and eye care allowance Life insurance Company part-funded health insurance 2 Wellness hours per month, plus a £20 monthly wellness allowance Employee Assistance Programme - 24/7 helpline for your wellbeing Early finish Friday - log off from 3pm if you have finished all your work by then 25 days of paid vacation time (plus the option to buy a further 5 days annual leave) in addition to national holidays You will love what you do - waking up every day solving one of the biggest social problems of our generation Committed team members with broad experience who share a common passion to build a world class business
Jan 16, 2026
Full time
About us Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology. Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through the internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 30 countries around the world supported by our offices in London, Dubai, Shanghai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others. Winnow's clients on average reduce waste by over 50% by value and sustain savings. Winnow has now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations. As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has been received tremendous enthusiasm from our clients and the industry. You can read more about it on our website and this article in Forbes. We are passionate about living our values and place them at the centre of everything we do. We are excited about like minded talent who share these values, joining us in our mission: Equal parts head and heart. We're both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term. Bravely honest. With each other, that means we're a transparent organisation where a healthy, respectful debate is encouraged. With our customers, we challenge them if we don't think they're achieving their goals, whether they be environmental or financial. People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving. We're breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience. Bound by food. We're a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food. Hungry and humble. Our product is revolutionary, our people are impressive, and we're hungry for change. But, we're just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey. People and Planet Positive. We're caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimises the impact that the hospitality industry has on the planet, and we're also committed to actively reducing our own footprint while doing so. We're leaving the planet and its people better off than we found them This is an opportunity to join a rapidly growing start-up (and one of Wired's top 100 start-ups in Europe) and help us propel our growth at what is truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it. About the team The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites. The goal - successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale. The team manage the processes, systems and controls which enable our business to successfully scale and grow. The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives. Our Operations team consist of over 27 colleagues who are based in London, Dubai, Singapore and the US. We are looking for a motivated and entrepreneurial individual with a can-do attitude to join our European Operations team. You will be playing an instrumental role in managing and growing Europe's client portfolio. You will have opportunities to lead exciting implementation projects with our key clients across different locations. The role will involve regular European travel. Key objectives of role: The full scope of your role will be discussed in detail at interview, however typical tasks might include: Build strong relationships with clients ensuring they are bought in to making Winnow system successful Understand clients' current situation and needs to tailor the best solutions for them Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely Take consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction Proactively analyse client reports and troubleshoot with the client where needed Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary Collaborate closely with internal teams in different regions Take initiatives to improve internal process and procedure (in line with Winnow Int'l) Support our front line tech and customer support team with clients' enquiries where required Education and experience: You are likely to be least degree educated You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity You have an intermediate level of Excel and working knowledge of Work and Powerpoint Personal Attributes: You will have excellent verbal and written communication skills in Spanish and will ideally speak a third European language in addition to English You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done You are results driven and can demonstrate how you have delivered value added solutions which are intuitive and easy to use You are passionate about your career. You proactively stay abreast of developments in your own field of study whilst being driven and committed to helping the organisation achieve its mission You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time You are able to organise self, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn. Competitive base salary Customer Success bonus scheme Company stock options package Pension scheme Eye care vouchers and eye care allowance Life insurance Company part-funded health insurance 2 Wellness hours per month, plus a £20 monthly wellness allowance Employee Assistance Programme - 24/7 helpline for your wellbeing Early finish Friday - log off from 3pm if you have finished all your work by then 25 days of paid vacation time (plus the option to buy a further 5 days annual leave) in addition to national holidays You will love what you do - waking up every day solving one of the biggest social problems of our generation Committed team members with broad experience who share a common passion to build a world class business
Fantastic opportunity to lead enterprise-client success across EMEA by driving expansion, adoption and advocacy for a next-generation commerce platform. The Company: $100m in funding by top VCs A global innovator in live video commerce and customer engagement Enterprise clients, including ASOS, Victoria Beckham and Stella McCartney Values-driven culture where ownership, collaboration, and smart growth matter. International office - London / NY / Paris The Role: You will act as a strategic partner to top EMEA enterprise clients, driving value, retention and growth through expert advisory and operational excellence. Build and nurture senior-level relationships across client organisations, aligning product usage to their business goals. Develop and execute success plans, deliver business reviews, monitor account health and proactively surface expansion opportunities. Desired Skills and Experience: Enterprise Customer Success experience in SaaS or eCommerce environments. Demonstrated ability to engage senior stakeholders, present (e.g., QBRs), and drive impact. Excellent communication and collaboration skills; Comfortable working in fast-paced, high-growth settings. If you feel you have the relevant experience please reply to this advert or email your CV to
Jan 16, 2026
Full time
Fantastic opportunity to lead enterprise-client success across EMEA by driving expansion, adoption and advocacy for a next-generation commerce platform. The Company: $100m in funding by top VCs A global innovator in live video commerce and customer engagement Enterprise clients, including ASOS, Victoria Beckham and Stella McCartney Values-driven culture where ownership, collaboration, and smart growth matter. International office - London / NY / Paris The Role: You will act as a strategic partner to top EMEA enterprise clients, driving value, retention and growth through expert advisory and operational excellence. Build and nurture senior-level relationships across client organisations, aligning product usage to their business goals. Develop and execute success plans, deliver business reviews, monitor account health and proactively surface expansion opportunities. Desired Skills and Experience: Enterprise Customer Success experience in SaaS or eCommerce environments. Demonstrated ability to engage senior stakeholders, present (e.g., QBRs), and drive impact. Excellent communication and collaboration skills; Comfortable working in fast-paced, high-growth settings. If you feel you have the relevant experience please reply to this advert or email your CV to
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Jan 16, 2026
Full time
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Strategic Customer Success Manager (English & Dutch) We're scaling fast across the globe, and we're looking for a Strategic Customer Success Manager who's passionate about driving real value for enterprise customers. You'll help some of the world's biggest brands use Supermetrics to unlock insights, tell better data stories, activate their data and achieve measurable growth. The Role As a Strategic Customer Success Manager, you'll own a portfolio of high-value customers and act as a trusted advisor to their C-suite and marketing leaders. You'll help them connect business strategy to data outcomes, turning complex marketing data into clear, impactful stories that drive action. You'll shape success plans, guide adoption, and ensure our customers see Supermetrics as a mission-critical part of their growth stack. Your success will be measured by retention, expansion, and customer-reported value. What You'll Do Build Strategic Relationships (30%) Develop and maintain strong, multi-threaded relationships across executive and senior stakeholders Lead quarterly business reviews that position Supermetrics as a strategic growth partner Deliver data-driven ROI stories that demonstrate measurable impact Inspire advocacy through customer references, events, and community engagement Drive Joint Success & Growth (25%) Co-create outcome-based success plans tied to customer KPIs and objectives Translate plans into actionable internal account strategies Partner cross-functionally with Enablement, Product, and Marketing to deliver on outcomes Continuously adapt to new use cases or evolving business needs Retention & Expansion (25%) Own renewal forecasting and expansion opportunities across your portfolio Partner with Account Executives to lead commercial conversations Identify churn risk early and lead proactive mitigation strategies Maintain health scores and track key value metrics Be the Voice of the Customer (20%) Gather and share customer insights to help shape our roadmap Partner with Marketing to turn success stories into advocacy content Bring thought leadership on marketing data and analytics strategy Share best practices internally and externally to elevate our customer community What You'll Bring A storyteller who can turn data into narratives that inspire action Strong commercial acumen with consultative discovery skills Analytical mindset - comfortable interpreting data and building business cases Excellent organization and prioritization skills in a fast-paced, scale-up environment Fluent in English and Dutch Your Background 3-5+ years in Customer Success, Account Management, or Consulting with enterprise SaaS, martech, or data products Proven track record in executive stakeholder management and driving net retention growth Strong understanding of marketing data ecosystems, privacy regulations, and omnichannel journeys Familiarity with ROI modeling and value engineering frameworks Who You Are Curious, data-driven, and eager to learn A proactive self-starter with a growth mindset Collaborative team player who lifts others up Confident and personable - able to influence without authority Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected. Join us on our mission to make data a marketing superpower Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products. We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we've grown from a one-person shop to a key player in the industry-and we're just getting started! We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team. Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together. We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
Jan 16, 2026
Full time
Strategic Customer Success Manager (English & Dutch) We're scaling fast across the globe, and we're looking for a Strategic Customer Success Manager who's passionate about driving real value for enterprise customers. You'll help some of the world's biggest brands use Supermetrics to unlock insights, tell better data stories, activate their data and achieve measurable growth. The Role As a Strategic Customer Success Manager, you'll own a portfolio of high-value customers and act as a trusted advisor to their C-suite and marketing leaders. You'll help them connect business strategy to data outcomes, turning complex marketing data into clear, impactful stories that drive action. You'll shape success plans, guide adoption, and ensure our customers see Supermetrics as a mission-critical part of their growth stack. Your success will be measured by retention, expansion, and customer-reported value. What You'll Do Build Strategic Relationships (30%) Develop and maintain strong, multi-threaded relationships across executive and senior stakeholders Lead quarterly business reviews that position Supermetrics as a strategic growth partner Deliver data-driven ROI stories that demonstrate measurable impact Inspire advocacy through customer references, events, and community engagement Drive Joint Success & Growth (25%) Co-create outcome-based success plans tied to customer KPIs and objectives Translate plans into actionable internal account strategies Partner cross-functionally with Enablement, Product, and Marketing to deliver on outcomes Continuously adapt to new use cases or evolving business needs Retention & Expansion (25%) Own renewal forecasting and expansion opportunities across your portfolio Partner with Account Executives to lead commercial conversations Identify churn risk early and lead proactive mitigation strategies Maintain health scores and track key value metrics Be the Voice of the Customer (20%) Gather and share customer insights to help shape our roadmap Partner with Marketing to turn success stories into advocacy content Bring thought leadership on marketing data and analytics strategy Share best practices internally and externally to elevate our customer community What You'll Bring A storyteller who can turn data into narratives that inspire action Strong commercial acumen with consultative discovery skills Analytical mindset - comfortable interpreting data and building business cases Excellent organization and prioritization skills in a fast-paced, scale-up environment Fluent in English and Dutch Your Background 3-5+ years in Customer Success, Account Management, or Consulting with enterprise SaaS, martech, or data products Proven track record in executive stakeholder management and driving net retention growth Strong understanding of marketing data ecosystems, privacy regulations, and omnichannel journeys Familiarity with ROI modeling and value engineering frameworks Who You Are Curious, data-driven, and eager to learn A proactive self-starter with a growth mindset Collaborative team player who lifts others up Confident and personable - able to influence without authority Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected. Join us on our mission to make data a marketing superpower Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products. We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we've grown from a one-person shop to a key player in the industry-and we're just getting started! We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team. Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together. We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
