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APPLICATION DEADLINE: This opportunity will be removed based on applicant volume; we encourage you to apply soon if interested Who we are M-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases - spanning universal and industry-specific workflows - to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. For more information, we encourage you to visit our company page. At M-Files, Customer Success plays a critical role in driving long-term customer value, retention, and growth. As a Principal Customer Success Manager (based in the UK), you will own and lead a strategically important portfolio of customers, acting as a trusted advisor to senior and executive-level stakeholders. This is a senior individual contributor role for an experienced Customer Success professional with a strong SaaS background, excellent commercial acumen, and the ability to influence complex customer environments. You will drive measurable outcomes for customers, maximize adoption of the M-Files platform, and identify opportunities to expand and deepen customer partnerships. In addition to managing your own portfolio, you will contribute to the evolution of Customer Success practices at M-Files by sharing best practices, mentoring peers, and acting as a senior voice of the customer internally. What you'll do Own and grow a portfolio of strategic enterprise and upper mid-market customers, ensuring long-term success, retention, and expansion Build and maintain trusted relationships with executive sponsors and key decision-makers within customer organizations Drive customer value realization by aligning M-Files solutions to customer business objectives and success metrics Lead strategic account planning, including success plans, executive business reviews, and long-term roadmaps Proactively identify risks, manage escalations, and mitigate churn through early intervention and structured engagement Identify and drive upsell and cross-sell opportunities in close collaboration with Sales Partner with Professional Services during onboarding and key milestones to ensure smooth implementation and strong user adoption Act as a senior escalation point and advocate for the customer across Product, Support, Sales, and Services Bring structured customer feedback and insights into the organization to influence product direction and service improvements Support the development of Customer Success best practices and mentor other team members where appropriate Key success metrics Gross retention and churn reduction Net revenue retention through upsell and cross-sell Customer satisfaction, advocacy, and referenceability Platform adoption, usage, and demonstrated business value What We're Looking For Minimum 6-8 years of proven experience in Customer Success Management, or Strategic Account Management Strong, hands on experience working in a SaaS environment Demonstrated success in managing complex, long term customer relationships and driving renewals, upsell, and cross sell Proven ability to operate as a trusted advisor to senior stakeholders and executive sponsors Demonstrated proactive, analytical, and strategic approach to managing and growing a portfolio of customer accounts, with the ability to independently lead Executive Business Reviews, facilitate strategic alignment sessions, and effectively manage escalations to ensure customer satisfaction and long term value realization. Strong commercial mindset with the ability to identify expansion opportunities and manage risk Excellent communication, negotiation, and relationship building skills Experience with IT system implementations and enterprise software solutions is a plus Fluency in English (spoken and written) is required Fluency in French (both written and spoken) will be an advantage Comfortable working independently in a senior, remote role The position is fully remote within the UK, with occasional travel as required. Must be based in the United Kingdom (relocation is not offered) Why M-Files? M-Files is a fast-growing, global SaaS company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will help shape the future of knowledge work automation while working with advanced, AI driven technology that delivers tangible business value. You'll have real influence over customer outcomes and long term growth, supported by a collaborative, international culture that values learning and development. We offer a flexible, remote first work environment where you can grow your expertise and make a meaningful impact. Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey. What We Offer International team of top performers Inclusive and dynamic culture (virtual and in-person) Opportunity to contribute to our success and growth globally Flexible work/life balance Competitive compensation and benefits package Does this sound exciting to you? Applications are considered on a rolling basis and the position will be filled as soon as the right individual comes along. Please send us your application together with your CV and salary request as soon as possible, but no later than March 22nd, 2026. Please note, that the position may close early based on applicant volume. Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails. Join M-Files and help industry leaders transform the way they manage information and drive business success!

At Right Formula, we enable brands to push the limits of sports marketing through a unique blend of expertise, ingenuity and agility that we call the Right Formula. Our complete 360 degree service offering takes brands from partnership identification through to the delivery of fully integrated marketing strategies. With offices in the UK and the US, we support clients worldwide, helping them to accelerate growth through the power of sport. Role overview Right Formula is seeking a Customer Success Manager to support and grow long term client relationships within our Digital Technology arm. This role is responsible for ensuring clients realise value from our digital and technology engagements, acting as the primary relationship owner and a critical link between clients and delivery teams. You will work with senior client stakeholders, internal delivery teams, and commercial leads to drive adoption, satisfaction, and retention across a portfolio of strategic accounts. Key responsibilities Client success & relationship management Own the day to day client relationship for assigned digital and technology clients Act as the primary point of contact for client health, satisfaction, and value realisation Build trusted relationships with senior client stakeholders (Marketing, Digital, Technology, Product) Delivery assurance Partner closely with product and technical teams to ensure engagements are on track Proactively identify risks to delivery, adoption, or satisfaction and drive resolution Bridge communication between clients and technical teams Working closely with the product team, support in converting client objectives into structured requirements and feature prioritisation decisions Adoption & value realisation Ensure clients are fully adopting delivered solutions, platforms, or capabilities Translate delivery outputs into tangible business outcomes for clients Run regular success reviews and health checks Retention & growth support Support renewals through strong relationship ownership and demonstrated value Identify upsell and cross sell opportunities and collaborate with commercial leads Contribute to account planning and long term client growth strategies Identify account growth opportunities Customer success operations Maintain accurate account notes, success plans, and health metrics Contribute to the development of processes, playbooks, and best practice Provide feedback to delivery and leadership on client needs and market signals Skills & experience Essential Experience in Customer Success, Account Management, or Client Services Experience working with digital, technology, or consultancy led services Strong stakeholder management skills with senior client audiences Proven ability to manage multiple accounts in parallel Commercial awareness and comfort supporting retention and growth conversations Desirable Experience in digital transformation, martech, data, cloud, or platform implementations Agency, consultancy, or hybrid services/product background Exposure to renewal or expansion motions (even if not quota bearing) Familiarity with CS tooling (e.g. CRM, health scoring, success planning) Agile delivery familiarity Personal attributes Highly organised and proactive with the ability to manage multiple workstreams effectively Comfortable operating in ambiguity and fast growth environments Confident communicator who can challenge constructively Client first mindset with strong internal collaboration skills

VitalSource , is hiring a Customer Success Manager to contribute to our International Customer Success - supporting Institutions and Resellers team located in Milton Keynes, United Kingdom. This is a hybrid role, primarily remote with occasional in-office collaboration. The position includes up to 20% travel, mainly for customer meetings, events, and other business-related activities as needed. Step into a high-impact role with the Customer Success team, where you won't just support customers - you'll shape their success. As a trusted advisor and strategic partner, you'll drive satisfaction, retention, and growth by deeply understanding customer goals and helping them unlock the full value of our solutions. We're looking for a dynamic Customer Success Manager who excels at building lasting relationships, leading seamless onboarding experiences, and turning engagement into long-term impact. If you're energized by creating measurable success and making a difference for every customer you serve, this is your opportunity to lead from the front. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within VitalSource. Customer Enablement & Engagement: Proactively engage customers, deliver training, and drive adoption of VST tools and products to ensure they realise value and return on investment. Strategic Account Oversight: Document customer organisational structures, manage expectations, champion the VST value proposition, and develop strategies to increase product usage and satisfaction. Implementation & Project Management: Lead onboarding and integration projects, create and manage project plans, coordinate internal resources, and ensure timely delivery across departments. Cross-functional Collaboration: Act as a liaison between customers and internal teams (Product, Support, Inventory, Integrations, Sales, Legal, etc.), advocating for customer needs and priorities. Financial Health & Growth: Monitor financial trends, protect and grow annual recurring revenue (ARR), manage contract optimisation, and identify opportunities for upselling and cross-selling using tools such as Qlik, Looker, and Metabase. Operational Excellence: Track progress on internal deliverables, maintain detailed documentation in Salesforce, and capture key customer-specific business knowledge. Solution-Oriented Approach: Provide creative solutions to complex business and technical challenges, deliver effective product demonstrations, and support strategies to drive product saturation across your portfolio. Required Qualifications: 3+ years in customer success, account management, or a related field. Prior experience with SaaS solutions and customer success platforms preferred. Preferred Skills: Proficiency in ChurnZero, Salesforce, Qlik, Looker, Metabase, and Microsoft Office Suite. Ability to analyze financial and performance metrics. What We Offer: Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office-based work, providing you with the best of both worlds. Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare. Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health. Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement. Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel. Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances. Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long-term illness or injury. Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes. Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents. Education Assistance: As our associates are our most valuable asset, we provide Education Assistance for our associates to further their education. Who We Are: VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at and follow us on LinkedIn. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work-related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO/AA Employer/Vet/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish

Tampnet is now looking for an International Tax Manager to join our team. At Tampnet, we embrace an entrepreneurial mindset and are fortunate to work with talented colleagues across different geographies, all aligned toward a common goal - to continuously move Tampnet forward. As the world's leading offshore communications provider, we are proud to contribute to a greener planet while enhancing the quality of life for others. Our core values guide the way we work: we are Dedicated, Reliable, Innovative, Caring and we act with Integrity - together, we represent the Tampnet DRIVE. By joining us, you will become part of a company that values innovation, collaboration, and employee well being. We take pride in fostering a positive work environment and offer various initiatives for professional and social enrichment, including training sessions, weekly padel games, team building activities, summer events, and activity competitions such as "Tampnet on the Move". Main responsibilities and tasks: Lead global direct and indirect tax compliance and reporting, including Corporate Tax (CT), Withholding Tax (WHT) and other relevant frameworks. Develop, standardise, and implement scalable tax processes across the organisation. Support operational transfer pricing matters and help ensure correct implementation across markets. Manage tax audits across multiple jurisdictions. Deliver accurate tax inputs for global tax provision and reporting cycles. Monitor international tax developments, assess impacts and contribute to strategic responses. Provide proactive tax advice and internal training to elevate tax awareness across the business. Collaborate with external tax advisers to submit tax returns across a broad range of countries. Build relationships with other departments to ensure tax is proactively considered on live projects. Qualification requirements Minimum 5 years of working experience in corporate tax Master's degree within Accounting, Finance or relevant Hands on experience with corporate income tax processes in an international environment. We welcome applicants whose experience aligns with either a Tax or Senior Tax Manager level. Understanding of international tax regulations, compliance, and reporting frameworks. Strong analytical skills with the ability to translate complexity into clear, actionable steps. Excellent communication and collaboration skills, especially in building trusted relationships with Finance and cross functional teams. In house tax function experience preferred. Proficient in MS Office (Excel in particular). Fluent in English, oral and written. Deadline: March 13, 2026 If you have any questions about the role, feel free to contact Kirsty Lawrence at Security requirements The position may require the processing of documents and information that mandates security clearance in accordance with the Norwegian Security Act. Read more about security clearance at We offer Varied working days with independence and challenging tasks Great opportunities for professional and personal development in a growing company Professional and social work environment Interact with exciting customers, projects and new technologies Competitive compensation and a comprehensive benefits package Modern office locations

UK/I Customer Success Manager - SMB Account Management Remote - United Kingdom POS-31776 The Role HubSpot is looking for a UK/I Customer Success Manager who is interested in using creativity to solve problems, build long term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword "stain resistant carpet" through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform. This role is open in our Dublin and London office or remote from anywhere in Ireland or UK. In this Role you'll get to: Manage 100 - 200 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years. Work with your customers on a regular basis to understand their goals and align them with the necessary resources to achieve them. Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up sell/x sell, and renewals. Along the way, you will get to know HubSpot's software incredibly well and help your customers fully adopt the platform. Your day to day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their "book of business". The proactive work includes 4 5 scheduled deep dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to "how to" questions about the software. Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more HubSpot products and services to ensure customer retention and growth. Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot to overcome them. If you're stimulated by problem solving - whether it's a business or technical challenge - this is the role for you. To excel in this role you will need to have: 1+ years of experience in a client facing or account management role. Business savvy with consultative, problem solving, and issue resolution skills. Strong knowledge of the media/digital landscape. Motivated self starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations. Super organized, quick learner who works well under pressure. Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations. Easy at building and maintaining relationships, managing expectations, and identifying issues that require escalation. Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently. Support an ongoing partner relationship to maximise acquisition, retention, and up sell rates. Equal Opportunity Employer HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics. Legal Notices Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here.

CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine, enabling companies to distinguish between legitimate users and bad actors - human, AI agent, or bot - and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. CHEQ is a global company with offices in Tel-Aviv, New York, London and Tokyo. We are a fast-paced, technology-driven team where everyone's contribution impacts product success. About the Role We are seeking a data-driven and customer-focused Customer Success Manager to manage a portfolio of customers, primarily across North America. You will combine proactive account management with analytical reviews, renewal support, and scalable success programs to ensure strong adoption, retention, and measurable value delivery. If you enjoy working with data, managing multiple accounts, driving customer outcomes, and operating in a fast-paced SaaS environment - this role is for you. Responsibilities Manage and own a portfolio large scale of Mid-Market customers across their lifecycle Drive product adoption, customer engagement, and measurable value realization Conduct structured data reviews ahead of renewals (1-2 times per year), connecting platform performance to business outcomes Analyze invalid traffic trends, funnel performance, and platform usage to identify risks and growth opportunities Act as a trusted advisor on marketing security, analytics environments, and best practices Lead onboarding and technical implementation for new customers, translating their business objectives into clear execution plans that drive fast time-to-value Identify upsell and cross-sell opportunities in partnership with Account Management Lead scalable success initiatives (1:N programs, enablement materials) Represent the voice of the customer internally and contribute insights to Product and Fraud teams Requirements 2 - 4 years of experience in a client-facing SaaS role (Customer Success, Account Management, AdTech, MarTech, or Cyber) Experience managing a mid-sized portfolio of customers Strong analytical skills and data literacy High proficiency in Microsoft Excel or BI tools, with extensive experience in analyzing and presenting data to senior and C-level executives Experience with digital marketing environments (GA4, Google Ads, Tag Manager, analytics platforms) is an advantage Strong communication skills, both written and verbal Ability to manage workload across multiple accounts effectively