Business Unit: Strategic Finance Salary Range : £60,000 - £85,000 per annum DOE + Benefits Location: UK Hybrid -Scotland Our Team We want you to reach your full potential, and we'll do anything we can to get you there. Developing our own makes great sense - and we know you can make an even bigger difference. Your perfect role awaits Exciting opportunities exist within our Strategic Finance team. Our Strategic Finance team supports commercial, corporate, PLC and private equity backed businesses in our region and across the UK. If you're passionate and ambitious about playing a key role in helping shape and grow our business, then please read on. As a Business Development Director, you will play an important role in maintaining a strong market presence for the Bank, originating and executing new Commercial Business and Mid Corporate opportunities. You will be responsible for working with the Relationship Director(s) to generate additional income and strong returns for the Bank, whilst always delivering a simply brilliant customer experience. We are looking for dynamic people, who are ready to make a real difference and win new customers. In return, we'll encourage and reward you, helping you deliver a Simply Brilliant Experience, while building a successful career. What you'll be doing Generating new opportunities, Targeted and Focussed on Large Commercial and Mid Corporate Businesses within Geographical patch. At all times being aligned to the Risk Appetite Being accountable for risk and compliance to identify signs of stress and risk with the aim of minimising the Bank's exposure to bad and doubtful debt Acting according to the strategy and growth plan to optimise income and build a targeted portfolio through effective origination and execution of high-quality lending opportunities. With knowledge of the current economic climate and the Business Banking market, the Director will apply their business acumen and demonstrate commerciality and excellent presentation and negotiation skills to identify and win opportunities to lend on a bilateral or club basis and generate ancillary income. The role holder will be experienced in analysing and interpreting accounts to inform decision making for new deals including calculating key ratios, interpreting cash flow forecasts, credit modelling and sensitivity techniques and assessing management teams according to best practice in Strategic Finance in line Dilligencia Training methodology within credit risk and control framework and appetite Structuring and recommending Commercial/Mid Corporate lending proposals for credit decisioning. Displaying strong organisational skills and effective project management ability Key to the role will be the establishment and continued management of external professional relationships adopting a 2-way relationship model that produces quality referrals from Professional Network The role holder will possess good self-awareness and support/ bring to life the Virgin Money brand and values through the demonstration of the enterprise and team behaviours. We need you to have A background working within a Business Banking team A proven track record in originating and securing Commercial lending opportunities. Some experience in managing all aspects of a deal process from inception to completion - including preparation of detailed and well researched credit papers, leading negotiations with Management Teams, Advisors and Funding Partners, the instruction and review of detailed Due Diligence reports, overseeing of complex legal processes and the management of all aspects of a deal completion process. Experience of maximising media relations and opportunities, including writing for journals and publications Business degree or significant financial services experience within a Business Lending Environment Detailed and up to date knowledge of UK financial markets with the focus on the Commercial Banking segment. Expert knowledge of banking products and services. Up to date knowledge of financial analysis and modelling tools and techniques It's a bonus if you have but not essential Relevant vocational financial services qualification - e.g. Chartered Institute of Bankers, Chartered Accountant etc. In depth understanding of risk and compliance requirements in line with the role Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team care
Mar 14, 2026
Full time
Business Unit: Strategic Finance Salary Range : £60,000 - £85,000 per annum DOE + Benefits Location: UK Hybrid -Scotland Our Team We want you to reach your full potential, and we'll do anything we can to get you there. Developing our own makes great sense - and we know you can make an even bigger difference. Your perfect role awaits Exciting opportunities exist within our Strategic Finance team. Our Strategic Finance team supports commercial, corporate, PLC and private equity backed businesses in our region and across the UK. If you're passionate and ambitious about playing a key role in helping shape and grow our business, then please read on. As a Business Development Director, you will play an important role in maintaining a strong market presence for the Bank, originating and executing new Commercial Business and Mid Corporate opportunities. You will be responsible for working with the Relationship Director(s) to generate additional income and strong returns for the Bank, whilst always delivering a simply brilliant customer experience. We are looking for dynamic people, who are ready to make a real difference and win new customers. In return, we'll encourage and reward you, helping you deliver a Simply Brilliant Experience, while building a successful career. What you'll be doing Generating new opportunities, Targeted and Focussed on Large Commercial and Mid Corporate Businesses within Geographical patch. At all times being aligned to the Risk Appetite Being accountable for risk and compliance to identify signs of stress and risk with the aim of minimising the Bank's exposure to bad and doubtful debt Acting according to the strategy and growth plan to optimise income and build a targeted portfolio through effective origination and execution of high-quality lending opportunities. With knowledge of the current economic climate and the Business Banking market, the Director will apply their business acumen and demonstrate commerciality and excellent presentation and negotiation skills to identify and win opportunities to lend on a bilateral or club basis and generate ancillary income. The role holder will be experienced in analysing and interpreting accounts to inform decision making for new deals including calculating key ratios, interpreting cash flow forecasts, credit modelling and sensitivity techniques and assessing management teams according to best practice in Strategic Finance in line Dilligencia Training methodology within credit risk and control framework and appetite Structuring and recommending Commercial/Mid Corporate lending proposals for credit decisioning. Displaying strong organisational skills and effective project management ability Key to the role will be the establishment and continued management of external professional relationships adopting a 2-way relationship model that produces quality referrals from Professional Network The role holder will possess good self-awareness and support/ bring to life the Virgin Money brand and values through the demonstration of the enterprise and team behaviours. We need you to have A background working within a Business Banking team A proven track record in originating and securing Commercial lending opportunities. Some experience in managing all aspects of a deal process from inception to completion - including preparation of detailed and well researched credit papers, leading negotiations with Management Teams, Advisors and Funding Partners, the instruction and review of detailed Due Diligence reports, overseeing of complex legal processes and the management of all aspects of a deal completion process. Experience of maximising media relations and opportunities, including writing for journals and publications Business degree or significant financial services experience within a Business Lending Environment Detailed and up to date knowledge of UK financial markets with the focus on the Commercial Banking segment. Expert knowledge of banking products and services. Up to date knowledge of financial analysis and modelling tools and techniques It's a bonus if you have but not essential Relevant vocational financial services qualification - e.g. Chartered Institute of Bankers, Chartered Accountant etc. In depth understanding of risk and compliance requirements in line with the role Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team care
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Mar 14, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
UK Regional Operations Directors - 5 roles - International Business Services Provider The Opportunity: As a European leader in specialist business services, our client has an enviable track record of growth and success in the public and private sectors. With a well-established network of locations across the UK and a headcount of several thousand employees, they are now seeking to expand their service offerings and client base as they embark on the next ambitious stages of their strategic growth. This is an ideal opportunity to lead and transform the operational team in one of their five operating regions as one of five newly appointed Regional Directors reporting to the UK Director of Operations The Role: Provide leadership across all client accounts within the region, making sure jobs are delivered safely to contractual requirements, on time, within budget, and to the standard expected. Build, lead and motivate a new team to deliver performance, growth, and profits. Lead and direct day to day operations, ensuring the smooth running of all operations across the region. Build relationships with new and existing clients to understand their needs and identify opportunities for profitable organic growth and new business. Work closely with the Commercial Team in the preparation of tenders and identifying competitive advantage utilising regional market intelligence and local knowledge. Facilitate a culture that puts safety and wellbeing at the heart, creating and ensuring a safe and efficient working environment that improves business performance and optimises productivity. Implement and ensure compliance with all operating policies and procedures Build operational excellence in the team, identifying bottlenecks, fostering a culture of improvement, and promoting innovation and efficiency. Provide input to help shape development and timely implementation of appropriate technology solutions to automate processes, streamline workflows and enhance operational effectiveness sharing best practice with other regions Control the regional P&L through effective cost management, focusing on EBITDA as well as revenue, and regular accurate forecasting. Be a champion and role model of the organisational culture, vision and values and a trusted and active member of the operational and regional leadership teams, building strong internal relationships, collaborating with cross-functional teams to drive operational success. The Operating Regions: Scotland and Northern Ireland, The North, London and Southeast or South and Southwest, The Midlands For more information on Scotland and Northern Ireland and Northern England regions, contact Tim Kaner - For more information on the London and Southeast or South and Southwest regions, contact Peter Ewen - For more information on the Midlands region, contact Charles Cornwell - The Candidate: Commercial and financial acumen with a solid understanding of contracting businesses. Excellent customer service skills, able to build effective business relationships and trust. Highly organised, great at multi-tasking with excellent problem-solving skills. Strong working knowledge of UK Health and Safety legislation and best practice. Superior collaborative, interpersonal and communication skills, with the ability to relate to people at all levels within the business. Strong influencing skills with the ability to sell ideas, products, and services. Detail-oriented with high standards. IT literate. Experience: Experience in a leadership role in a contracting environment with a track record of successfully managing multiple clients Confident and experienced in managing and motivating a team of manual workers, building capability, and dealing with all aspects of people management. Experience of working in or with the public sector and ideally with trade unions. Demonstrable expertise in process optimisation, and operational efficiency. P&L contract management and budget management experience. Rewards: A highly attractive salary, bonus, car allowance and a package including Healthcare and a flexible approach to ensure that we attract the correct calibre of candidate. To apply - see below, please email your CV and covering letter to quoting your preferred operating regionand giving full salary details.
Mar 14, 2026
Full time
UK Regional Operations Directors - 5 roles - International Business Services Provider The Opportunity: As a European leader in specialist business services, our client has an enviable track record of growth and success in the public and private sectors. With a well-established network of locations across the UK and a headcount of several thousand employees, they are now seeking to expand their service offerings and client base as they embark on the next ambitious stages of their strategic growth. This is an ideal opportunity to lead and transform the operational team in one of their five operating regions as one of five newly appointed Regional Directors reporting to the UK Director of Operations The Role: Provide leadership across all client accounts within the region, making sure jobs are delivered safely to contractual requirements, on time, within budget, and to the standard expected. Build, lead and motivate a new team to deliver performance, growth, and profits. Lead and direct day to day operations, ensuring the smooth running of all operations across the region. Build relationships with new and existing clients to understand their needs and identify opportunities for profitable organic growth and new business. Work closely with the Commercial Team in the preparation of tenders and identifying competitive advantage utilising regional market intelligence and local knowledge. Facilitate a culture that puts safety and wellbeing at the heart, creating and ensuring a safe and efficient working environment that improves business performance and optimises productivity. Implement and ensure compliance with all operating policies and procedures Build operational excellence in the team, identifying bottlenecks, fostering a culture of improvement, and promoting innovation and efficiency. Provide input to help shape development and timely implementation of appropriate technology solutions to automate processes, streamline workflows and enhance operational effectiveness sharing best practice with other regions Control the regional P&L through effective cost management, focusing on EBITDA as well as revenue, and regular accurate forecasting. Be a champion and role model of the organisational culture, vision and values and a trusted and active member of the operational and regional leadership teams, building strong internal relationships, collaborating with cross-functional teams to drive operational success. The Operating Regions: Scotland and Northern Ireland, The North, London and Southeast or South and Southwest, The Midlands For more information on Scotland and Northern Ireland and Northern England regions, contact Tim Kaner - For more information on the London and Southeast or South and Southwest regions, contact Peter Ewen - For more information on the Midlands region, contact Charles Cornwell - The Candidate: Commercial and financial acumen with a solid understanding of contracting businesses. Excellent customer service skills, able to build effective business relationships and trust. Highly organised, great at multi-tasking with excellent problem-solving skills. Strong working knowledge of UK Health and Safety legislation and best practice. Superior collaborative, interpersonal and communication skills, with the ability to relate to people at all levels within the business. Strong influencing skills with the ability to sell ideas, products, and services. Detail-oriented with high standards. IT literate. Experience: Experience in a leadership role in a contracting environment with a track record of successfully managing multiple clients Confident and experienced in managing and motivating a team of manual workers, building capability, and dealing with all aspects of people management. Experience of working in or with the public sector and ideally with trade unions. Demonstrable expertise in process optimisation, and operational efficiency. P&L contract management and budget management experience. Rewards: A highly attractive salary, bonus, car allowance and a package including Healthcare and a flexible approach to ensure that we attract the correct calibre of candidate. To apply - see below, please email your CV and covering letter to quoting your preferred operating regionand giving full salary details.
Accountable Recruitment are delighted to be excluisvely partnering with a growing, UK based organisation on the Wirral who are seeking to appoint an experienced Finance Business Partner to join the team on an initial 6-month temp-to-perm contract. Based in Cheshire you will work a hybrid model, 3 days a week in the office. This opportunity is ideal for an immediately available commercially minded Accountant looking for a role with long-term prospects. Salary/benefits: Circa £50,000 - £55,0006-month temp-to-perm contractHybrid working Job Duties: Own monthly management accounts for logistics including P&L, variance analysis, bridges and commentary. Produce weekly departmental P&Ls (Transport, Warehouse, VAS) including flash, trend and run-rate reporting, reconciling through to month-end. Maintain KPI dashboards and provide meaningful, actionable insight. Partner operational managers and directors to challenge cost drivers, improve productivity and enhance margins. Lead cost-to-serve reviews, advising on pricing, contract terms and customer profitability. Support commercial evaluations (new customers, lanes, sites) through robust modelling and sensitivity analysis. Build rolling forecasts using driver-based models and scenario planning. Support annual budget preparation for logistics cost centres and capex. Drive process improvements across SAP-based reporting, data automation and master-data integrity. Develop and maintain standard cost models, labour standards, activity costing and rate/volume/mix bridges. Ensure compliance with internal financial controls, site audits and relevant operational standards. Support half-year and year-end processes including accruals, provisions and audit preparation. Partner with CI/Operations on network optimisation, WMS enhancements, subcontractor strategy and other improvement projects. Produce investment cases for new systems, equipment or site expansion including NPV/IRR analysis and post-implementation reviews. Who will I report in to? Head of Commercial Finance When will interviews be taking place? Interviews will be happening as soon as possible. Ideal experience Qualified Accountant (ACA / ACCA / CIMA). Experience within logistics, distribution or a similar operational environment. Strong business partnering skills with confidence to challenge, influence and support operational leaders. Advanced Excel capability (Power Query / Pivot / Model) and competent in PowerPoint & Word; SAP experience advantageous. Ability to work to tight weekly and monthly deadlines in a fast-paced business. Highly analytical with a strong curiosity to investigate, interpret and communicate key drivers. Effective communicator, able to build relationships at all levels and translate complex financial information clearly.
Mar 14, 2026
Seasonal
Accountable Recruitment are delighted to be excluisvely partnering with a growing, UK based organisation on the Wirral who are seeking to appoint an experienced Finance Business Partner to join the team on an initial 6-month temp-to-perm contract. Based in Cheshire you will work a hybrid model, 3 days a week in the office. This opportunity is ideal for an immediately available commercially minded Accountant looking for a role with long-term prospects. Salary/benefits: Circa £50,000 - £55,0006-month temp-to-perm contractHybrid working Job Duties: Own monthly management accounts for logistics including P&L, variance analysis, bridges and commentary. Produce weekly departmental P&Ls (Transport, Warehouse, VAS) including flash, trend and run-rate reporting, reconciling through to month-end. Maintain KPI dashboards and provide meaningful, actionable insight. Partner operational managers and directors to challenge cost drivers, improve productivity and enhance margins. Lead cost-to-serve reviews, advising on pricing, contract terms and customer profitability. Support commercial evaluations (new customers, lanes, sites) through robust modelling and sensitivity analysis. Build rolling forecasts using driver-based models and scenario planning. Support annual budget preparation for logistics cost centres and capex. Drive process improvements across SAP-based reporting, data automation and master-data integrity. Develop and maintain standard cost models, labour standards, activity costing and rate/volume/mix bridges. Ensure compliance with internal financial controls, site audits and relevant operational standards. Support half-year and year-end processes including accruals, provisions and audit preparation. Partner with CI/Operations on network optimisation, WMS enhancements, subcontractor strategy and other improvement projects. Produce investment cases for new systems, equipment or site expansion including NPV/IRR analysis and post-implementation reviews. Who will I report in to? Head of Commercial Finance When will interviews be taking place? Interviews will be happening as soon as possible. Ideal experience Qualified Accountant (ACA / ACCA / CIMA). Experience within logistics, distribution or a similar operational environment. Strong business partnering skills with confidence to challenge, influence and support operational leaders. Advanced Excel capability (Power Query / Pivot / Model) and competent in PowerPoint & Word; SAP experience advantageous. Ability to work to tight weekly and monthly deadlines in a fast-paced business. Highly analytical with a strong curiosity to investigate, interpret and communicate key drivers. Effective communicator, able to build relationships at all levels and translate complex financial information clearly.
Director of Marketing and Communications (Maternity Cover) Location Onsite at the Company office in Fitzrovia (currently 175/176 Tottenham Court Road) and surrounding local area as required to carry out the duties of the company. Flexibility for one day per week working from home. Contract This is a full-time fixed term contract until February 2027 (covering maternity leave) Job Purpose This role is a senior leadership team member and strategic lead for all corporate and consumer communications, member business engagement and marketing. The relationship with our business community is essential to the success of The Fitzrovia Partnership (TFP) and the delivery of the organisation's vision and it is a key part of our strategy to ensure that businesses are aware of us and the services and projects we deliver. As such you would be responsible for the delivery of member engagement. You will lead the marketing and communications function and manage the Marcomms team, continually developing and implementing effective marketing and communications strategies clearly articulating TFP's vision, aims, projects and services. You will provide strategic oversight and development for: Member communication strategy including BID renewal communications Consumer communications and campaigns strategy Social, wellbeing, member event and training programmes Work on sustainability and social value All communications channels including newsletter, websites, social media Key Duties and Responsibilities Senior Leadership: To play a role together with the CEO and the Director of Policy and Place in setting the overall vision of the organisation and ensuring delivery specifically in relation to the agreed business plan. Have a key role working closely with the Board and relevant sub-groups. To represent the organisation publicly as required, and step in for the CEO as required. Lead by example; model the culture that you would wish to see across the organisation Team Leadership: Lead a high-performing, collaborative MarComms team Develop new team members, supporting their growth Line management of team members Manage MarComms budgets, procurement, KPIs, forecasting and reporting to ensure a best-value and effective impact. Member Engagement: Drive, develop, and ensure implementation of the member engagement strategy. Ensure effective account management contact with member businesses. Develop a detailed mid-term consultation and review. Oversee market research and consultation such as surveys, customer questionnaires, and focus groups to inform the development of plans, projects and services. Ensure effective response management to enquiries from members (levy paying businesses) and stakeholders. Ensure the company database is maintained as an accurate source of interactions with businesses and members and is actively utilised to best effect. Ensure a programme of engagement is in place with the business community, charities and Not-for-Profit organisations to develop outreach projects including volunteer days and CSR activities for our business members. Strategy and oversight: Develop and implement an effective Marketing and Communications strategy aligned to business goals. Produce an Annual Marketing and Communications Plan to implement the strategy effectively communicating and supporting our vision, projects and services. Continual building of insights from businesses on their specific needs and requirements. Advise the Senior Leadership Team on brand, campaigns and public engagement. Own and develop key messages for all main programme streams. Own the brand identity, including its evolution and ensuring full brand guidelines are in place. Consumer Marketing: Develop an effective consumer communications strategy. Lead on development of collateral centring around the TFP website and social media. Oversight of consumer campaigns and ensure effective evaluation and impact studies. Overall responsibility and accountability for the events programme including risk management governance. Experience of working with/commissioning designers. Projects: Develop, refresh, and ensure implementation of project specific communications (new and existing). Provide creative input and Marcomms elements of new, placemaking and cultural projects. Identify and secure brand-aligned partnerships to enhance destination campaigns. Drive joint marketing with businesses, tourism and media partners. Structure BID renewal communications based on insights gained throughout the BID term. Communication and Marketing Channels and Collateral: Ensure production of high quality and effective collateral. Consider and where appropriate develop new communications channels. Ensure TFP's messaging is clear, effective, engages relevant audiences To undertake such other duties commensurate with your position, and / or hours of work, as may reasonably be required. Person Specification: Strong and proven experience of developing, shaping and ensuring implementation of marketing and communications strategies. Experience in corporate and consumer marketing and communications. Comprehensive knowledge and understanding of marketing and communication techniques and strategies, positioning and implementation of brand identities. Given the interim nature of the roe, the ability to "hit the ground running" and have impact in the short-term. Degree-level or professional equivalent qualification in Marketing and/or Communications. Confident interpersonal and communication skills for face-to-face and remote interactions. Staff management and development experience gained first-hand. Evidence of leadership presence and contribution to an organisation. Exceptional personal planning, project management and organisational skills. Adept at independent working taking accountability for own and team workload and timely deliverables of work, along with the flexibility to adapt to change. Ability to communicate and work cohesively and collaboratively with a wider team and colleagues. A flexible approach, professional outlook and positive attitude is essential. Proficient in Canva, media databases, CRM systems, social media management dashboards, and web CMS. The ability to instill in others to work to tight deadlines whilst caring to ensure a high standard of work quality. Confident in managing stakeholders, suppliers, and cross-functional teams. Please note that the above is not intended to be an exclusive or exhaustive list of responsibilities and personal specifications but an outline of the main areas. Please also note that the Company reserves the right to update the job description at its discretion. How to apply To apply for this role, please send a maximum 2-page supporting statement and your CV Shortlisted candidates will be invited to interview. The selection process will include a task based presentation. We will be reviewing applications as they come in and reserve the right to close the application early if appropriate. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact us.
Mar 14, 2026
Seasonal
Director of Marketing and Communications (Maternity Cover) Location Onsite at the Company office in Fitzrovia (currently 175/176 Tottenham Court Road) and surrounding local area as required to carry out the duties of the company. Flexibility for one day per week working from home. Contract This is a full-time fixed term contract until February 2027 (covering maternity leave) Job Purpose This role is a senior leadership team member and strategic lead for all corporate and consumer communications, member business engagement and marketing. The relationship with our business community is essential to the success of The Fitzrovia Partnership (TFP) and the delivery of the organisation's vision and it is a key part of our strategy to ensure that businesses are aware of us and the services and projects we deliver. As such you would be responsible for the delivery of member engagement. You will lead the marketing and communications function and manage the Marcomms team, continually developing and implementing effective marketing and communications strategies clearly articulating TFP's vision, aims, projects and services. You will provide strategic oversight and development for: Member communication strategy including BID renewal communications Consumer communications and campaigns strategy Social, wellbeing, member event and training programmes Work on sustainability and social value All communications channels including newsletter, websites, social media Key Duties and Responsibilities Senior Leadership: To play a role together with the CEO and the Director of Policy and Place in setting the overall vision of the organisation and ensuring delivery specifically in relation to the agreed business plan. Have a key role working closely with the Board and relevant sub-groups. To represent the organisation publicly as required, and step in for the CEO as required. Lead by example; model the culture that you would wish to see across the organisation Team Leadership: Lead a high-performing, collaborative MarComms team Develop new team members, supporting their growth Line management of team members Manage MarComms budgets, procurement, KPIs, forecasting and reporting to ensure a best-value and effective impact. Member Engagement: Drive, develop, and ensure implementation of the member engagement strategy. Ensure effective account management contact with member businesses. Develop a detailed mid-term consultation and review. Oversee market research and consultation such as surveys, customer questionnaires, and focus groups to inform the development of plans, projects and services. Ensure effective response management to enquiries from members (levy paying businesses) and stakeholders. Ensure the company database is maintained as an accurate source of interactions with businesses and members and is actively utilised to best effect. Ensure a programme of engagement is in place with the business community, charities and Not-for-Profit organisations to develop outreach projects including volunteer days and CSR activities for our business members. Strategy and oversight: Develop and implement an effective Marketing and Communications strategy aligned to business goals. Produce an Annual Marketing and Communications Plan to implement the strategy effectively communicating and supporting our vision, projects and services. Continual building of insights from businesses on their specific needs and requirements. Advise the Senior Leadership Team on brand, campaigns and public engagement. Own and develop key messages for all main programme streams. Own the brand identity, including its evolution and ensuring full brand guidelines are in place. Consumer Marketing: Develop an effective consumer communications strategy. Lead on development of collateral centring around the TFP website and social media. Oversight of consumer campaigns and ensure effective evaluation and impact studies. Overall responsibility and accountability for the events programme including risk management governance. Experience of working with/commissioning designers. Projects: Develop, refresh, and ensure implementation of project specific communications (new and existing). Provide creative input and Marcomms elements of new, placemaking and cultural projects. Identify and secure brand-aligned partnerships to enhance destination campaigns. Drive joint marketing with businesses, tourism and media partners. Structure BID renewal communications based on insights gained throughout the BID term. Communication and Marketing Channels and Collateral: Ensure production of high quality and effective collateral. Consider and where appropriate develop new communications channels. Ensure TFP's messaging is clear, effective, engages relevant audiences To undertake such other duties commensurate with your position, and / or hours of work, as may reasonably be required. Person Specification: Strong and proven experience of developing, shaping and ensuring implementation of marketing and communications strategies. Experience in corporate and consumer marketing and communications. Comprehensive knowledge and understanding of marketing and communication techniques and strategies, positioning and implementation of brand identities. Given the interim nature of the roe, the ability to "hit the ground running" and have impact in the short-term. Degree-level or professional equivalent qualification in Marketing and/or Communications. Confident interpersonal and communication skills for face-to-face and remote interactions. Staff management and development experience gained first-hand. Evidence of leadership presence and contribution to an organisation. Exceptional personal planning, project management and organisational skills. Adept at independent working taking accountability for own and team workload and timely deliverables of work, along with the flexibility to adapt to change. Ability to communicate and work cohesively and collaboratively with a wider team and colleagues. A flexible approach, professional outlook and positive attitude is essential. Proficient in Canva, media databases, CRM systems, social media management dashboards, and web CMS. The ability to instill in others to work to tight deadlines whilst caring to ensure a high standard of work quality. Confident in managing stakeholders, suppliers, and cross-functional teams. Please note that the above is not intended to be an exclusive or exhaustive list of responsibilities and personal specifications but an outline of the main areas. Please also note that the Company reserves the right to update the job description at its discretion. How to apply To apply for this role, please send a maximum 2-page supporting statement and your CV Shortlisted candidates will be invited to interview. The selection process will include a task based presentation. We will be reviewing applications as they come in and reserve the right to close the application early if appropriate. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact us.
Associate Director - Surveyor Department: Office Buildings Employment Type: Full Time Location: MAPP London Workspace Compensation: £65,000 - £75,000 / year Description MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach. Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work. At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP. Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you! Title, Team and Role Summary Title: Associate Director - Surveying Team: London Office Buildings - Surveying Who Does This Role Report Into? Director - Surveying Role Summary / Purpose and Scope The Associate Director is responsible for selection of assigned properties under the relevant Client / Regional Director who oversee the client relationship. They are responsible for all day to day running and reporting on a property or Client, including all aspects for service delivery, occupier liaison, service charge management and oversee compliance. In this role we are looking for someone with Central London Estate Management experience to be based at site. This role works with a large and prestigious London Estate. Skills, Knowledge and Values Skills (People & Technical) In partnership with the Building Consultancy Team where appropriate, support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP's control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements Authorise and Review supplier payments including preparation and submission of funding requests to client Provide support and due diligence in support of client building and site purchases aligned with legislative guidelines and MAPP Practice Read, review and understand leases and documents, ensuring occupier compliance with obligations and expectations including maintenance, licences to assign, changes of use, alterations and applications from occupiers in accordance with the relevant legislative guidance and the PMA Manage a team aligned with the MAPP Values Engage with occupiers including implementation of Customer Experience frameworks for the buildings to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives Deal with the smooth onboarding and offboarding or handovers of any new or outgoing instructions to relevant external parties including the management of any TUPE Processes with the People Team In partnership with the Sustainability Team, develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduced carbon emissions and waste. There are further details in the Role Profile Values & Behaviour Exhibition of MAPP Values Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Strong written and verbal communications including report writing Experience and Salary Level of Experience / Certifications: 3 years' experience of working in a similar role MRICS is desirable. Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday Salary Range (Based on Experience) £65,000 to £75,000 per annum, depending on experience.
Mar 14, 2026
Full time
Associate Director - Surveyor Department: Office Buildings Employment Type: Full Time Location: MAPP London Workspace Compensation: £65,000 - £75,000 / year Description MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach. Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work. At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP. Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you! Title, Team and Role Summary Title: Associate Director - Surveying Team: London Office Buildings - Surveying Who Does This Role Report Into? Director - Surveying Role Summary / Purpose and Scope The Associate Director is responsible for selection of assigned properties under the relevant Client / Regional Director who oversee the client relationship. They are responsible for all day to day running and reporting on a property or Client, including all aspects for service delivery, occupier liaison, service charge management and oversee compliance. In this role we are looking for someone with Central London Estate Management experience to be based at site. This role works with a large and prestigious London Estate. Skills, Knowledge and Values Skills (People & Technical) In partnership with the Building Consultancy Team where appropriate, support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP's control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements Authorise and Review supplier payments including preparation and submission of funding requests to client Provide support and due diligence in support of client building and site purchases aligned with legislative guidelines and MAPP Practice Read, review and understand leases and documents, ensuring occupier compliance with obligations and expectations including maintenance, licences to assign, changes of use, alterations and applications from occupiers in accordance with the relevant legislative guidance and the PMA Manage a team aligned with the MAPP Values Engage with occupiers including implementation of Customer Experience frameworks for the buildings to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives Deal with the smooth onboarding and offboarding or handovers of any new or outgoing instructions to relevant external parties including the management of any TUPE Processes with the People Team In partnership with the Sustainability Team, develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduced carbon emissions and waste. There are further details in the Role Profile Values & Behaviour Exhibition of MAPP Values Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Strong written and verbal communications including report writing Experience and Salary Level of Experience / Certifications: 3 years' experience of working in a similar role MRICS is desirable. Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday Salary Range (Based on Experience) £65,000 to £75,000 per annum, depending on experience.
Hanover Fox International
Wells-next-the-sea, Norfolk
UK Regional Operations Directors - 5 roles - International Business Services Provider The Opportunity: As a European leader in specialist business services, our client has an enviable track record of growth and success in the public and private sectors. With a well-established network of locations across the UK and a headcount of several thousand employees, they are now seeking to expand their service offerings and client base as they embark on the next ambitious stages of their strategic growth. This is an ideal opportunity to lead and transform the operational team in one of their five operating regions as one of five newly appointed Regional Directors reporting to the UK Director of Operations The Role: Provide leadership across all client accounts within the region, making sure jobs are delivered safely to contractual requirements, on time, within budget, and to the standard expected. Build, lead and motivate a new team to deliver performance, growth, and profits. Lead and direct day to day operations, ensuring the smooth running of all operations across the region. Build relationships with new and existing clients to understand their needs and identify opportunities for profitable organic growth and new business. Work closely with the Commercial Team in the preparation of tenders and identifying competitive advantage utilising regional market intelligence and local knowledge. Facilitate a culture that puts safety and wellbeing at the heart, creating and ensuring a safe and efficient working environment that improves business performance and optimises productivity. Implement and ensure compliance with all operating policies and procedures Build operational excellence in the team, identifying bottlenecks, fostering a culture of improvement, and promoting innovation and efficiency. Provide input to help shape development and timely implementation of appropriate technology solutions to automate processes, streamline workflows and enhance operational effectiveness sharing best practice with other regions Control the regional P&L through effective cost management, focusing on EBITDA as well as revenue, and regular accurate forecasting. Be a champion and role model of the organisational culture, vision and values and a trusted and active member of the operational and regional leadership teams, building strong internal relationships, collaborating with cross-functional teams to drive operational success. The Operating Regions: Scotland and Northern Ireland, The North, London and Southeast or South and Southwest, The Midlands For more information on Scotland and Northern Ireland and Northern England regions, contact Tim Kaner - For more information on the London and Southeast or South and Southwest regions, contact Peter Ewen - For more information on the Midlands region, contact Charles Cornwell - The Candidate: Commercial and financial acumen with a solid understanding of contracting businesses. Excellent customer service skills, able to build effective business relationships and trust. Highly organised, great at multi-tasking with excellent problem-solving skills. Strong working knowledge of UK Health and Safety legislation and best practice. Superior collaborative, interpersonal and communication skills, with the ability to relate to people at all levels within the business. Strong influencing skills with the ability to sell ideas, products, and services. Detail-oriented with high standards. IT literate. Experience: Experience in a leadership role in a contracting environment with a track record of successfully managing multiple clients Confident and experienced in managing and motivating a team of manual workers, building capability, and dealing with all aspects of people management. Experience of working in or with the public sector and ideally with trade unions. Demonstrable expertise in process optimisation, and operational efficiency. P&L contract management and budget management experience. Rewards: A highly attractive salary, bonus, car allowance and a package including Healthcare and a flexible approach to ensure that we attract the correct calibre of candidate. To apply - see below, please email your CV and covering letter to quoting your preferred operating regionand giving full salary details.
Mar 14, 2026
Full time
UK Regional Operations Directors - 5 roles - International Business Services Provider The Opportunity: As a European leader in specialist business services, our client has an enviable track record of growth and success in the public and private sectors. With a well-established network of locations across the UK and a headcount of several thousand employees, they are now seeking to expand their service offerings and client base as they embark on the next ambitious stages of their strategic growth. This is an ideal opportunity to lead and transform the operational team in one of their five operating regions as one of five newly appointed Regional Directors reporting to the UK Director of Operations The Role: Provide leadership across all client accounts within the region, making sure jobs are delivered safely to contractual requirements, on time, within budget, and to the standard expected. Build, lead and motivate a new team to deliver performance, growth, and profits. Lead and direct day to day operations, ensuring the smooth running of all operations across the region. Build relationships with new and existing clients to understand their needs and identify opportunities for profitable organic growth and new business. Work closely with the Commercial Team in the preparation of tenders and identifying competitive advantage utilising regional market intelligence and local knowledge. Facilitate a culture that puts safety and wellbeing at the heart, creating and ensuring a safe and efficient working environment that improves business performance and optimises productivity. Implement and ensure compliance with all operating policies and procedures Build operational excellence in the team, identifying bottlenecks, fostering a culture of improvement, and promoting innovation and efficiency. Provide input to help shape development and timely implementation of appropriate technology solutions to automate processes, streamline workflows and enhance operational effectiveness sharing best practice with other regions Control the regional P&L through effective cost management, focusing on EBITDA as well as revenue, and regular accurate forecasting. Be a champion and role model of the organisational culture, vision and values and a trusted and active member of the operational and regional leadership teams, building strong internal relationships, collaborating with cross-functional teams to drive operational success. The Operating Regions: Scotland and Northern Ireland, The North, London and Southeast or South and Southwest, The Midlands For more information on Scotland and Northern Ireland and Northern England regions, contact Tim Kaner - For more information on the London and Southeast or South and Southwest regions, contact Peter Ewen - For more information on the Midlands region, contact Charles Cornwell - The Candidate: Commercial and financial acumen with a solid understanding of contracting businesses. Excellent customer service skills, able to build effective business relationships and trust. Highly organised, great at multi-tasking with excellent problem-solving skills. Strong working knowledge of UK Health and Safety legislation and best practice. Superior collaborative, interpersonal and communication skills, with the ability to relate to people at all levels within the business. Strong influencing skills with the ability to sell ideas, products, and services. Detail-oriented with high standards. IT literate. Experience: Experience in a leadership role in a contracting environment with a track record of successfully managing multiple clients Confident and experienced in managing and motivating a team of manual workers, building capability, and dealing with all aspects of people management. Experience of working in or with the public sector and ideally with trade unions. Demonstrable expertise in process optimisation, and operational efficiency. P&L contract management and budget management experience. Rewards: A highly attractive salary, bonus, car allowance and a package including Healthcare and a flexible approach to ensure that we attract the correct calibre of candidate. To apply - see below, please email your CV and covering letter to quoting your preferred operating regionand giving full salary details.
Full Time - Property Manager - Blackburn A fantastic opportunity exists to join an established, modern & friendly team of professionals in Melbourne's East! You will be working alongside a team of experienced, vibrant, professional and capable staff, all with solid real estate experience, progress your career and join this premium brand. With leasing consultants, administrators and a team of accountants for support, this role focuses on property management. You will be managing a portfolio of 125-130 Properties with growth opportunity, using rental program PropertyMe. The Role: Portfolio predominantly located within Whitehorse, Maroondah, Manningham zones. Renter and Rental Provider liaison Preparing detailed asset plans, budgets and financial reports. Arrears VCAT representation 1 in 4 Saturdays with time in lieu Agreement renewal and rent reviews Maintenance requests New rental agreements Routine inspections Skills/Qualifications: Passionate about a long-term career in the property management sector Immaculately presented and confident character 12 months + experience Assisting/Managing a residential portfolio Have the proven ability managing a residential portfolio Up to date Agent Rep & Valid Victorian driver's license The Benefits: Work under an exceptional brand Excellent career opportunity with uncapped earning potential Opportunity for mentoring and training Become and industry leader and utilise up and coming technology advances Managing a portfolio requires an individual who is positive, has a proactive mentality and is client focused in delivering results. About Us: Founded in 2010, the REIV award winning OBrien Real Estate is well known for top producing local agents backed by a strong network of motivated professionals driven to succeed. OBrien Real Estate prides itself on offering the finest in customer service. We consistently utilise the best Real Estate trainers to improve our skills which in turn delivers great results. Our directors are consistently involved with day to day business, providing support and guidance. From one single office with a handful of staff, we have actively grown the business in a relatively short period of time, to be one of Victoria's most forward thinking and progressive real estate networks. With a holistic approach to what we do, every OBrien Real Estate team member is encouraged and supported to lead a balanced lifestyle as well as being given opportunities to give back to the community.
Mar 14, 2026
Full time
Full Time - Property Manager - Blackburn A fantastic opportunity exists to join an established, modern & friendly team of professionals in Melbourne's East! You will be working alongside a team of experienced, vibrant, professional and capable staff, all with solid real estate experience, progress your career and join this premium brand. With leasing consultants, administrators and a team of accountants for support, this role focuses on property management. You will be managing a portfolio of 125-130 Properties with growth opportunity, using rental program PropertyMe. The Role: Portfolio predominantly located within Whitehorse, Maroondah, Manningham zones. Renter and Rental Provider liaison Preparing detailed asset plans, budgets and financial reports. Arrears VCAT representation 1 in 4 Saturdays with time in lieu Agreement renewal and rent reviews Maintenance requests New rental agreements Routine inspections Skills/Qualifications: Passionate about a long-term career in the property management sector Immaculately presented and confident character 12 months + experience Assisting/Managing a residential portfolio Have the proven ability managing a residential portfolio Up to date Agent Rep & Valid Victorian driver's license The Benefits: Work under an exceptional brand Excellent career opportunity with uncapped earning potential Opportunity for mentoring and training Become and industry leader and utilise up and coming technology advances Managing a portfolio requires an individual who is positive, has a proactive mentality and is client focused in delivering results. About Us: Founded in 2010, the REIV award winning OBrien Real Estate is well known for top producing local agents backed by a strong network of motivated professionals driven to succeed. OBrien Real Estate prides itself on offering the finest in customer service. We consistently utilise the best Real Estate trainers to improve our skills which in turn delivers great results. Our directors are consistently involved with day to day business, providing support and guidance. From one single office with a handful of staff, we have actively grown the business in a relatively short period of time, to be one of Victoria's most forward thinking and progressive real estate networks. With a holistic approach to what we do, every OBrien Real Estate team member is encouraged and supported to lead a balanced lifestyle as well as being given opportunities to give back to the community.
Associate Director, Business Development (Account Management & Expansion) - Public Sector, Central Gov Cognizant engineers modern businesses to improve everyday life. As one of the largest global professional services companies we help clients in the UK and Ireland modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world click apply for full job details
Mar 14, 2026
Full time
Associate Director, Business Development (Account Management & Expansion) - Public Sector, Central Gov Cognizant engineers modern businesses to improve everyday life. As one of the largest global professional services companies we help clients in the UK and Ireland modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world click apply for full job details
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Mar 14, 2026
Full time
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Position: Account Director Location: London Career Level: Specialist Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration click apply for full job details
Mar 14, 2026
Full time
Position: Account Director Location: London Career Level: Specialist Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration click apply for full job details
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Mar 14, 2026
Full time
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Heriot-Watt University Malaysia
Easter Howgate, Midlothian
Job Posting Title: Administrative Assistant (Academic Operations) Grade and Salary: Grade 4 £24,215 - £26,707 FTE and working pattern: Full time, Open ended Based in Riccarton Campus, Edinburgh Consideration will be given to flexible working requests Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday) Organisation Name: Registry and Academic Support - Academic Operations Division About our School/Directorate and Team The Global Registry and Academic Support Directorate supports our students and staff colleagues across the full student life cycle from enrolment to graduation. The Directorate has responsibility as the definitive record-keeper of all student information and programme and course details, and leading services that help students settle and stay at the University with professional help and advice, through a range of wellbeing services. It supports academic and professional services staff across the University in a number of areas, including academic, institutional and student related Regulations and Policies and global, national and institutional quality matters. It delivers these services through four Divisions, each managed by a Global Head, and two Head of Campus Registry. Student Life Online Students Academic Operations Academic Quality Head of Registry - Dubai Campus Head of Registry - Malaysia Campus The Academic Operations Division consists of five teams: Academic Operations Liaison, Academic Operations Support, Timetabling, Examinations, and Postgraduate Research Student Support. The work of the Administrative Assistant will be primarily related to the Academic Operations Support but will collaborate across all teams. The Academic Operations Support Team is responsible for supporting all aspects of academic operations. These are activities where the primary service users are academics; or else the primary service users are students; but with significant academic input into the process. The team also helps to support the work of other divisions providing a pool of staff who can be assigned where administrative support is needed. Purpose of Role The role-holder will be responsible for general administration and supporting academic operations processes, such as: processing marks and grades; processing the outcomes of mitigating circumstances, appeals, and discipline cases; minute-taking at boards of examiners and studies committees; answering academic staff enquiries; and answering student enquiries related to their studies. The role-holder may also be required to support other key functions of the Academic Operations Team, such as examinations or timetabling; as well as other Divisions of RAS, for example, supporting student first line support, graduations, or helping to gather data for quality and PSRB purposes. Summary of Key Duties and Responsibilities Assist with administrative processes related to meetings, academic boards and committees - including Boards of Examiners and School Studies Committees - from scheduling, to organising, minuting and post-board/committee processing. Assist with preparations across a range of activities within the Academic Operations Support Team. For example, examinations, Progression and Award Boards, or student assessment. Assist with all aspects of processes which can impact students' marks, grades and awards - including updating student records according to the outcome decisions for mitigating circumstances, appeals and discipline cases. Assist with record keeping - work closely with the Senior Admin Assistants and academics to ensure student records are maintained and archived as per University regulations. Archive coursework, examination scripts and dissertations as outlined in the University's data management policies and archive samples for accreditation purposes. Respond to queries from staff, students and external partners regarding academic operations processes, referring more complex queries to Senior Admin Assistants or Academic Operations Team Managers, as appropriate. Provide secretarial and administrative support to RAS management. Undertake other tasks related to academic operations as required by their assigned Team Manager, Team Leader, the Academic Operations Manager, or the Head of Academic Operations. Education, Qualifications & Experience These are the criteria on which the short-listing and recruitment selection will be based. Essential Effective team working skills. Educated to SCQF Level 5 or similar (see link for details) or equivalent experience. Experience of working within a similar environment as outlined above. Competent in the use of relevant IT packages, including a sound knowledge of Microsoft Office applications. Excellent verbal and written English communication and interpersonal skills. Demonstrable professional and proactive approach. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment. Demonstrable provision of excellent customer service. Desirable Educated to SCQF Level 6 or equivalent qualification. Experience of working in an administrative role in higher education. Knowledge of Banner Student Records system. Experience working with multi-location teams. Competencies, Tasks and Responsibilities The tasks and responsibilities listed under the following Competency Headings form part of all administrative roles in the University at this level and it is expected that the role-holder will perform them to at least an effective standard at all times. Teamwork Participate in and contribute to the general support across the team Cover for other colleagues within the immediate team. To liaise with other professional service colleagues in support for, and assistance with, specific aspects of the role. Cover for other colleagues within the immediate team. Service Excellence Create a positive image of the University by being responsive, prompt and courteous when responding to requests or enquiries from customers. Produce standard and ad hoc reports as requested. Enter and maintain records and data into the appropriate university system (e.g. Banner Student, Student Information Desk, or Banner Workflow). Liaise with internal and external teams, committees, bodies etc. to ensure an effective service. Carry out general office duties, e.g. reception/meeting and greeting; sort and organise mail; order stationery; maintain office equipment such as printer, photocopier etc. Keep working area clean and tidy in line with appropriate H&S requirements. Clear and Consistent Communications Maintain confidentiality at all times by following university policies and guidance in managing confidential information and personal data. Write standard communications using templates, understanding what parts of the template to use as appropriate. Record and produce accurate minutes when required. Reply to simple requests for information, routing enquiries where information is not standard/routine. Explaining standard procedures, regulations, operating instructions or course information. Disseminate news and information to relevant customers and colleagues. Planning and Organising Arrange meetings/workshops for internal or external customers, including room and equipment, hospitality and invites to attendees as appropriate. Carry out routine instructions from standard procedures. File, archive and destroy data in line with the University Data Protection & Retention Policy. Provide appropriate admin support for meetings and events. Support Directorate and team processes and procedures by meeting schedules and timetables. Initiative and Problem Solving Act as first point of contact for queries from customers by phone, email, system-generated and in person. React to problems using judgement and past experience to solve routine issues. Use experience and initiative to identify when to pass non-standard issues to line manager. Use experience to suggest solution to new problems to line manager. Decision Making Make day to day decisions in prioritising own workload. Provide advice and guidance, respond to queries and refer more complex queries to more senior members of the team as appropriate. Understand the appropriate tools to use when undertaking day to day tasks. Management Responsibilities There are no management responsibilities within this position but you may be asked to take on management or supervisory duties on occasion as part of your personal development. Citizenship Demonstrate the University Values at all times through performance and behaviour. Participate in ad-hoc duties to support the team/University and for personal development. Support newer or inexperienced colleagues within and outside the University by offering support, help and advice. Positively promote the University internally and externally through positive behaviour and supporting University-wide activities. This job description is intended as a flexible framework which outlines the key general areas of activity in your position. Other activities may be required which are not outlined above but which are appropriate to the position and grade . click apply for full job details
Mar 14, 2026
Full time
Job Posting Title: Administrative Assistant (Academic Operations) Grade and Salary: Grade 4 £24,215 - £26,707 FTE and working pattern: Full time, Open ended Based in Riccarton Campus, Edinburgh Consideration will be given to flexible working requests Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday) Organisation Name: Registry and Academic Support - Academic Operations Division About our School/Directorate and Team The Global Registry and Academic Support Directorate supports our students and staff colleagues across the full student life cycle from enrolment to graduation. The Directorate has responsibility as the definitive record-keeper of all student information and programme and course details, and leading services that help students settle and stay at the University with professional help and advice, through a range of wellbeing services. It supports academic and professional services staff across the University in a number of areas, including academic, institutional and student related Regulations and Policies and global, national and institutional quality matters. It delivers these services through four Divisions, each managed by a Global Head, and two Head of Campus Registry. Student Life Online Students Academic Operations Academic Quality Head of Registry - Dubai Campus Head of Registry - Malaysia Campus The Academic Operations Division consists of five teams: Academic Operations Liaison, Academic Operations Support, Timetabling, Examinations, and Postgraduate Research Student Support. The work of the Administrative Assistant will be primarily related to the Academic Operations Support but will collaborate across all teams. The Academic Operations Support Team is responsible for supporting all aspects of academic operations. These are activities where the primary service users are academics; or else the primary service users are students; but with significant academic input into the process. The team also helps to support the work of other divisions providing a pool of staff who can be assigned where administrative support is needed. Purpose of Role The role-holder will be responsible for general administration and supporting academic operations processes, such as: processing marks and grades; processing the outcomes of mitigating circumstances, appeals, and discipline cases; minute-taking at boards of examiners and studies committees; answering academic staff enquiries; and answering student enquiries related to their studies. The role-holder may also be required to support other key functions of the Academic Operations Team, such as examinations or timetabling; as well as other Divisions of RAS, for example, supporting student first line support, graduations, or helping to gather data for quality and PSRB purposes. Summary of Key Duties and Responsibilities Assist with administrative processes related to meetings, academic boards and committees - including Boards of Examiners and School Studies Committees - from scheduling, to organising, minuting and post-board/committee processing. Assist with preparations across a range of activities within the Academic Operations Support Team. For example, examinations, Progression and Award Boards, or student assessment. Assist with all aspects of processes which can impact students' marks, grades and awards - including updating student records according to the outcome decisions for mitigating circumstances, appeals and discipline cases. Assist with record keeping - work closely with the Senior Admin Assistants and academics to ensure student records are maintained and archived as per University regulations. Archive coursework, examination scripts and dissertations as outlined in the University's data management policies and archive samples for accreditation purposes. Respond to queries from staff, students and external partners regarding academic operations processes, referring more complex queries to Senior Admin Assistants or Academic Operations Team Managers, as appropriate. Provide secretarial and administrative support to RAS management. Undertake other tasks related to academic operations as required by their assigned Team Manager, Team Leader, the Academic Operations Manager, or the Head of Academic Operations. Education, Qualifications & Experience These are the criteria on which the short-listing and recruitment selection will be based. Essential Effective team working skills. Educated to SCQF Level 5 or similar (see link for details) or equivalent experience. Experience of working within a similar environment as outlined above. Competent in the use of relevant IT packages, including a sound knowledge of Microsoft Office applications. Excellent verbal and written English communication and interpersonal skills. Demonstrable professional and proactive approach. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment. Demonstrable provision of excellent customer service. Desirable Educated to SCQF Level 6 or equivalent qualification. Experience of working in an administrative role in higher education. Knowledge of Banner Student Records system. Experience working with multi-location teams. Competencies, Tasks and Responsibilities The tasks and responsibilities listed under the following Competency Headings form part of all administrative roles in the University at this level and it is expected that the role-holder will perform them to at least an effective standard at all times. Teamwork Participate in and contribute to the general support across the team Cover for other colleagues within the immediate team. To liaise with other professional service colleagues in support for, and assistance with, specific aspects of the role. Cover for other colleagues within the immediate team. Service Excellence Create a positive image of the University by being responsive, prompt and courteous when responding to requests or enquiries from customers. Produce standard and ad hoc reports as requested. Enter and maintain records and data into the appropriate university system (e.g. Banner Student, Student Information Desk, or Banner Workflow). Liaise with internal and external teams, committees, bodies etc. to ensure an effective service. Carry out general office duties, e.g. reception/meeting and greeting; sort and organise mail; order stationery; maintain office equipment such as printer, photocopier etc. Keep working area clean and tidy in line with appropriate H&S requirements. Clear and Consistent Communications Maintain confidentiality at all times by following university policies and guidance in managing confidential information and personal data. Write standard communications using templates, understanding what parts of the template to use as appropriate. Record and produce accurate minutes when required. Reply to simple requests for information, routing enquiries where information is not standard/routine. Explaining standard procedures, regulations, operating instructions or course information. Disseminate news and information to relevant customers and colleagues. Planning and Organising Arrange meetings/workshops for internal or external customers, including room and equipment, hospitality and invites to attendees as appropriate. Carry out routine instructions from standard procedures. File, archive and destroy data in line with the University Data Protection & Retention Policy. Provide appropriate admin support for meetings and events. Support Directorate and team processes and procedures by meeting schedules and timetables. Initiative and Problem Solving Act as first point of contact for queries from customers by phone, email, system-generated and in person. React to problems using judgement and past experience to solve routine issues. Use experience and initiative to identify when to pass non-standard issues to line manager. Use experience to suggest solution to new problems to line manager. Decision Making Make day to day decisions in prioritising own workload. Provide advice and guidance, respond to queries and refer more complex queries to more senior members of the team as appropriate. Understand the appropriate tools to use when undertaking day to day tasks. Management Responsibilities There are no management responsibilities within this position but you may be asked to take on management or supervisory duties on occasion as part of your personal development. Citizenship Demonstrate the University Values at all times through performance and behaviour. Participate in ad-hoc duties to support the team/University and for personal development. Support newer or inexperienced colleagues within and outside the University by offering support, help and advice. Positively promote the University internally and externally through positive behaviour and supporting University-wide activities. This job description is intended as a flexible framework which outlines the key general areas of activity in your position. Other activities may be required which are not outlined above but which are appropriate to the position and grade . click apply for full job details
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Mar 14, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
MyDefence is looking for a Commercial Director to join the team in the United Kingdom. As part of the company's rapid international growth, you will become a key driver of revenue growth and market expansion in the UK and the Republic of Ireland. In this role, you will lead the identification and capture of new business opportunities across the defence, government and commercial sectors while building strong relationships with customers and partners across the UK and Ireland. You will play a central role in shaping commercial campaigns, leading proposals and strengthening MyDefence's presence in the market through demonstrations, exhibitions and partner engagement. The role reports directly to the UK Director. Key Responsibilities Opportunity generation and capture: Identify, qualify and pursue new B2B and B2G opportunities, managing the full lifecycle from lead generation to contract award while maintaining strong market awareness. Customer and partner engagement: Build trusted relationships with MoD, government, integrators and industry partners, expanding partner networks and aligning customer requirements with MyDefence solutions. Bid management and contract negotiation: Lead the development of bids, proposals, and framework applications, coordinating cross-functional inputs and supporting commercial negotiations. Pipeline management and forecasting: Maintain accurate CRM reporting, manage the opportunity pipeline and track performance against revenue targets and KPIs. Customer demonstrations and market representation: Deliver product demonstrations and presentations while representing MyDefence at industry events, conferences and exhibitions. Qualifications Degree in Business, Management, Engineering or a related discipline. Significant experience in senior commercial, sales or business development roles within the defence and security sector. Proven track record of leading complex B2B and B2G sales cycles, including strategic account development, proposal management and contract negotiations. Demonstrated success operating in regulated markets with experience engaging UK MoD, government or equivalent public sector customers strongly preferred. Well-established network within defence, security or defence technology ecosystems. Holds, or is eligible to obtain, UK Security Check (SC) clearance. Fluent in English (additional languages are a bonus). As a person, you are highly motivated, organised and able to operate independently while contributing effectively to a small, high-performing team. You are a strong communicator who can influence stakeholders at all levels, including senior public and private sector leadership. You bring a solid commercial mindset and are driven by results and continuous improvement. You thrive in fast-paced environments with changing priorities while maintaining a strategic focus. You are comfortable working in international settings across cultures and time zones. What MyDefence Offers Innovative work atmosphere: A company with an expansive growth vision, providing opportunities for personal and professional development. Influence and impact: An opportunity to significantly influence and impact the full stack and design of MyDefence's C-UAS solutions. Autonomy and balance: A healthy work-life balance offering a high degree of autonomy, flexible work arrangements and a welcoming and supportive work environment. Location: Home-based in the United Kingdom (UK office location TBC soon) Start date: As soon as possible Compensation: Competitive compensation and benefits package Travel: Frequent, primarily national and occasional international travel How to Apply If you are interested in this position, please submit your resume and application by pressing the "Apply" button. Contact If you would like to know more about the position, please contact external recruiting consultant, Lotte Christensen, at . SlaterConsult is MyDefence's recruiting partner for this position. About MyDefence At MyDefence, we specialise in next-generation solutions for detecting and neutralising drone threats. Combining advanced radio frequency technology with rapid response capabilities, we develop tools designed to meet the challenges of modern warfare and security. By working closely with frontline forces, we gain real time insights into evolving drone tactics, allowing us to design systems with precision and reliability. Our solutions are built for military operations, law enforcement and homeland security, as well as the protection of critical infrastructure, including airports, corporate facilities, and high security sites. At MyDefence, we believe that innovation is the key to staying ahead of evolving security threats and that our work has the potential to make a real difference in people's lives. We have a team of world class experts, and we are constantly pushing the boundaries of what is possible in the field of defence technology. With a dynamic and diverse work environment, MyDefence is an exciting and rewarding place to work for those who are passionate about using technology to make the world a safer place. Our mission is simple: to save lives and protect what matters most.
Mar 14, 2026
Full time
MyDefence is looking for a Commercial Director to join the team in the United Kingdom. As part of the company's rapid international growth, you will become a key driver of revenue growth and market expansion in the UK and the Republic of Ireland. In this role, you will lead the identification and capture of new business opportunities across the defence, government and commercial sectors while building strong relationships with customers and partners across the UK and Ireland. You will play a central role in shaping commercial campaigns, leading proposals and strengthening MyDefence's presence in the market through demonstrations, exhibitions and partner engagement. The role reports directly to the UK Director. Key Responsibilities Opportunity generation and capture: Identify, qualify and pursue new B2B and B2G opportunities, managing the full lifecycle from lead generation to contract award while maintaining strong market awareness. Customer and partner engagement: Build trusted relationships with MoD, government, integrators and industry partners, expanding partner networks and aligning customer requirements with MyDefence solutions. Bid management and contract negotiation: Lead the development of bids, proposals, and framework applications, coordinating cross-functional inputs and supporting commercial negotiations. Pipeline management and forecasting: Maintain accurate CRM reporting, manage the opportunity pipeline and track performance against revenue targets and KPIs. Customer demonstrations and market representation: Deliver product demonstrations and presentations while representing MyDefence at industry events, conferences and exhibitions. Qualifications Degree in Business, Management, Engineering or a related discipline. Significant experience in senior commercial, sales or business development roles within the defence and security sector. Proven track record of leading complex B2B and B2G sales cycles, including strategic account development, proposal management and contract negotiations. Demonstrated success operating in regulated markets with experience engaging UK MoD, government or equivalent public sector customers strongly preferred. Well-established network within defence, security or defence technology ecosystems. Holds, or is eligible to obtain, UK Security Check (SC) clearance. Fluent in English (additional languages are a bonus). As a person, you are highly motivated, organised and able to operate independently while contributing effectively to a small, high-performing team. You are a strong communicator who can influence stakeholders at all levels, including senior public and private sector leadership. You bring a solid commercial mindset and are driven by results and continuous improvement. You thrive in fast-paced environments with changing priorities while maintaining a strategic focus. You are comfortable working in international settings across cultures and time zones. What MyDefence Offers Innovative work atmosphere: A company with an expansive growth vision, providing opportunities for personal and professional development. Influence and impact: An opportunity to significantly influence and impact the full stack and design of MyDefence's C-UAS solutions. Autonomy and balance: A healthy work-life balance offering a high degree of autonomy, flexible work arrangements and a welcoming and supportive work environment. Location: Home-based in the United Kingdom (UK office location TBC soon) Start date: As soon as possible Compensation: Competitive compensation and benefits package Travel: Frequent, primarily national and occasional international travel How to Apply If you are interested in this position, please submit your resume and application by pressing the "Apply" button. Contact If you would like to know more about the position, please contact external recruiting consultant, Lotte Christensen, at . SlaterConsult is MyDefence's recruiting partner for this position. About MyDefence At MyDefence, we specialise in next-generation solutions for detecting and neutralising drone threats. Combining advanced radio frequency technology with rapid response capabilities, we develop tools designed to meet the challenges of modern warfare and security. By working closely with frontline forces, we gain real time insights into evolving drone tactics, allowing us to design systems with precision and reliability. Our solutions are built for military operations, law enforcement and homeland security, as well as the protection of critical infrastructure, including airports, corporate facilities, and high security sites. At MyDefence, we believe that innovation is the key to staying ahead of evolving security threats and that our work has the potential to make a real difference in people's lives. We have a team of world class experts, and we are constantly pushing the boundaries of what is possible in the field of defence technology. With a dynamic and diverse work environment, MyDefence is an exciting and rewarding place to work for those who are passionate about using technology to make the world a safer place. Our mission is simple: to save lives and protect what matters most.
Connect to your Industry Cyber Risk & Security. Everybody's talking about it. Every major corporation is concerned by it. The Government is investing £1.9 billion in tackling it. We're shaping strategies and transforming technology to minimise it and we need you to join us. You'll build strong relationships within a Cyber practice with over 200 extremely talented individuals. Our team brings together people who graduated in everything from Philosophy to Law, Maths and Computer Science. Join them and you will operate at the cutting edge, enjoying the kind of professional development that will set your potential free. At Deloitte, the Cyber Identity team help our clients assess, design, and implement Identity solutions to support digital change and reduce the risk of high impact cyber-attacks. Quite simply, the Identity team help ensure our client's business can expand and adapt to the changing digital and regulatory needs in a secure and complaint manner. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will have a passion and curiosity, for cyber and technology, comfortable with operating in a fastpaced environment where you will define and lead the implementation of various identity solutions that enable our clients explore new business opportunities, while reducing the risk of these changes. As an IAM technical specialist/lead, you will be responsible for: Engagement Delivery: Leading large and complex IAM engagements, you will be well versed in the Identity lifecycle and concepts as well as alignment of requirements to security frameworks like NIST. Supporting clients to define and develop their identity projects and programmes, from current state review through to CIAM strategies, roadmap development, and execution of activities to mobilise projects and programmes. Project and programme delivery, covering solution requirements definition, solution architecture, high and low-level design development, solution build / configuration / deployment / integration, supported by testing and hand-over to business as usual operational teams. Form part of digital transformation and enterprise recovery engagements delivering IAM solutions and remediation activity. Deliver broader cyber engagements where needed (across related disciplines like architecture, data security and application security) Market Development: Distilling complex technical matters into simple narratives to drive and lead conversations with senior client stakeholders. Ongoing client engagement / relationship management - building and maintaining client relationships in support of account targeting. Opportunity pursuit - engaging with clients to capture problem statements / solution requirements, developing client propositions / solutions, defining detailed delivery timelines, resource requirements and cost estimates, and supporting client pitch activity. Working with FS sector leadership to shape and refine both existing and new IAM market propositions / offerings. Connect to your skills and professional experience Whilst a bachelor's degree (or equivalent) in Computer Science or Engineering is desirable, we are more interested in your real-world professional experience and your ability to turn this into impactful client outcomes. Technical Skills: The skills we want you to ultimately have will cover: Broad enterprise identity experience across Enterprise and Customer Authentication, with demonstrable ability to build identity strategies which integrate into client enterprise architectures and beyond. Experience working in a digital transformation environment supporting the definition of Identity architecture leveraging cloud native and/or other IAM solutions. Advanced, practical experience of a variety of CIAM solutions such as ForgeRock, Ping, Microsoft Azure B2C, Okta, and Auth0 or equivalent. Advanced, practical experience of cloud hosting services including, Amazon Web Services, Microsoft Azure, Google Cloud Platform. Hands-on experience of Microsoft Active Directory/Azure AD Domain Services, Federation Services, Certificate Services, DNS and DHCP or equivalent. Hands-on experience of implementation of OAuth, OIDC and JWTs. Understanding of decentralised identity, verifiable credentials, microservices and Trust over IP architecture stack. Detail oriented and strong problem-solving skills. Excellent oral and written communication skills including concisely communicating status and creating customer reports and presentations. Consulting Skills: Project management - Experience with waterfall and agile type methodologies, often working within client specified frameworks. Delivery team management: Managing teams across a mix of locations, cultures, and experience levels. Client stakeholder management - Strong communication and relationship skills to manage a variety of client stakeholders from CISO to Developer. In addition to the above the following are desirable: Consulting or equivalent background. Understanding of malware and the modern threat landscape. Relevant certifications (e.g. CISSP, certifications from Microsoft, ISC2, ISACA, SANS, GIAC, ECCouncil etc. or equivalent). Exposure to/Understanding of DevOps tools and repositories (e.g. Git, Azure Dev Ops, Kubernetes, Docker, Jenkins, Ansible etc.). Role based access control (RBAC) design. Practical experience with Linux operating systems. Experience with Modern Authentication concepts e.g. Self-Service Identity, Bring your own Identity, SCIM, SAML, WS-Federation, OAuth, Open ID Connect or equivalent. Ability to hold Security Clearance. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Cyber The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Join Deloitte and you'll be guiding major clients to their best technology and process decisions. You'll work at the cutting edge, with some of the finest minds in this field, and be able to take your career in any direction." - Deloitte employee "At Deloitte, is collaboration that sets us apart. Our scale and structure mean you can draw on all kinds of expertise from across our entire global business and behave as a true business partner for your clients." - Deloitte employee Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills . click apply for full job details
Mar 14, 2026
Full time
Connect to your Industry Cyber Risk & Security. Everybody's talking about it. Every major corporation is concerned by it. The Government is investing £1.9 billion in tackling it. We're shaping strategies and transforming technology to minimise it and we need you to join us. You'll build strong relationships within a Cyber practice with over 200 extremely talented individuals. Our team brings together people who graduated in everything from Philosophy to Law, Maths and Computer Science. Join them and you will operate at the cutting edge, enjoying the kind of professional development that will set your potential free. At Deloitte, the Cyber Identity team help our clients assess, design, and implement Identity solutions to support digital change and reduce the risk of high impact cyber-attacks. Quite simply, the Identity team help ensure our client's business can expand and adapt to the changing digital and regulatory needs in a secure and complaint manner. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will have a passion and curiosity, for cyber and technology, comfortable with operating in a fastpaced environment where you will define and lead the implementation of various identity solutions that enable our clients explore new business opportunities, while reducing the risk of these changes. As an IAM technical specialist/lead, you will be responsible for: Engagement Delivery: Leading large and complex IAM engagements, you will be well versed in the Identity lifecycle and concepts as well as alignment of requirements to security frameworks like NIST. Supporting clients to define and develop their identity projects and programmes, from current state review through to CIAM strategies, roadmap development, and execution of activities to mobilise projects and programmes. Project and programme delivery, covering solution requirements definition, solution architecture, high and low-level design development, solution build / configuration / deployment / integration, supported by testing and hand-over to business as usual operational teams. Form part of digital transformation and enterprise recovery engagements delivering IAM solutions and remediation activity. Deliver broader cyber engagements where needed (across related disciplines like architecture, data security and application security) Market Development: Distilling complex technical matters into simple narratives to drive and lead conversations with senior client stakeholders. Ongoing client engagement / relationship management - building and maintaining client relationships in support of account targeting. Opportunity pursuit - engaging with clients to capture problem statements / solution requirements, developing client propositions / solutions, defining detailed delivery timelines, resource requirements and cost estimates, and supporting client pitch activity. Working with FS sector leadership to shape and refine both existing and new IAM market propositions / offerings. Connect to your skills and professional experience Whilst a bachelor's degree (or equivalent) in Computer Science or Engineering is desirable, we are more interested in your real-world professional experience and your ability to turn this into impactful client outcomes. Technical Skills: The skills we want you to ultimately have will cover: Broad enterprise identity experience across Enterprise and Customer Authentication, with demonstrable ability to build identity strategies which integrate into client enterprise architectures and beyond. Experience working in a digital transformation environment supporting the definition of Identity architecture leveraging cloud native and/or other IAM solutions. Advanced, practical experience of a variety of CIAM solutions such as ForgeRock, Ping, Microsoft Azure B2C, Okta, and Auth0 or equivalent. Advanced, practical experience of cloud hosting services including, Amazon Web Services, Microsoft Azure, Google Cloud Platform. Hands-on experience of Microsoft Active Directory/Azure AD Domain Services, Federation Services, Certificate Services, DNS and DHCP or equivalent. Hands-on experience of implementation of OAuth, OIDC and JWTs. Understanding of decentralised identity, verifiable credentials, microservices and Trust over IP architecture stack. Detail oriented and strong problem-solving skills. Excellent oral and written communication skills including concisely communicating status and creating customer reports and presentations. Consulting Skills: Project management - Experience with waterfall and agile type methodologies, often working within client specified frameworks. Delivery team management: Managing teams across a mix of locations, cultures, and experience levels. Client stakeholder management - Strong communication and relationship skills to manage a variety of client stakeholders from CISO to Developer. In addition to the above the following are desirable: Consulting or equivalent background. Understanding of malware and the modern threat landscape. Relevant certifications (e.g. CISSP, certifications from Microsoft, ISC2, ISACA, SANS, GIAC, ECCouncil etc. or equivalent). Exposure to/Understanding of DevOps tools and repositories (e.g. Git, Azure Dev Ops, Kubernetes, Docker, Jenkins, Ansible etc.). Role based access control (RBAC) design. Practical experience with Linux operating systems. Experience with Modern Authentication concepts e.g. Self-Service Identity, Bring your own Identity, SCIM, SAML, WS-Federation, OAuth, Open ID Connect or equivalent. Ability to hold Security Clearance. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Cyber The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Join Deloitte and you'll be guiding major clients to their best technology and process decisions. You'll work at the cutting edge, with some of the finest minds in this field, and be able to take your career in any direction." - Deloitte employee "At Deloitte, is collaboration that sets us apart. Our scale and structure mean you can draw on all kinds of expertise from across our entire global business and behave as a true business partner for your clients." - Deloitte employee Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills . click apply for full job details
The Recruitment Bureau (Kent) Ltd
Northampton, Northamptonshire
SQL Server and Infrastructure Engineer Northampton (Rural High-Tech Site) Full Time Permanent Office Based The Opportunity My client is a UK based innovator in advanced security and intelligence technology, designing and manufacturing products that are trusted by law enforcement and government agencies around the world. From Technical Surveillance Counter Measures (TSCM) and lawful interception to border security and specialist training, they deliver mission-critical solutions with precision and integrity. Their products have recently been recognised with a prestigious international industry award at a major counterespionage conference in the US. These are people at the very top of their field. They are now looking for a Database and Infrastructure Engineer to join their team at their rural high-tech headquarters near Northampton. This is a unique role that bridges Database Administration and Systems Engineering, built for someone who thrives on variety, ownership and real technical challenge. Please note this is a fully office based position and due to the rural location your own transport is essential. The Role You'll be responsible for the heartbeat of their customer platforms, keeping complex, high-availability systems running 24/7 for clients who simply cannot afford downtime. This is far more than a maintenance position. You'll be optimising performance, designing resilient architectures, and on occasion travelling internationally to support client deployments. Key Responsibilities Database Mastery: Performance-tuning and maintaining Microsoft SQL Server (Availability Groups and Replication), ensuring rock-solid reliability across all environments. Infrastructure Resilience: Configuring firewalls, VPNs and networking to deliver seamless, secure connectivity at all times. Virtualisation: Managing vCenter and vSphere environments that host mission-critical applications. Client Support: Providing technical expertise for internal systems and occasionally supporting international client installations when needed. Best Practice: Documenting processes and maintaining a standard of excellence across every deployment. What They're Looking For You're a pragmatic problem-solver who enjoys the variety of managing both the data and the infrastructure it lives on. You don't need to be handed a task list. You spot what needs doing and you get on with it. Essential Experience Strong proficiency in Microsoft SQL Server and preferably, but not essentially, also MySQL, with solid High Availability knowledge including Clusters, Replication and Galera. A firm understanding of networking and security (firewalls, VPN configuration), hands-on VMware experience (vSphere and vCenter), and a full UK driving licence. As the site is rurally located, your own transport is a must. Nice to Have Exposure to Neo4J or cloud technologies, knowledge of Linux (Ubuntu) and Active Directory, an interest in IoT protocols such as MQTT or LoRaWAN, IP camera systems, or experience delivering technical training to non-technical audiences. Why This Role? This is an environment where innovation is genuinely rewarded and your contribution is visible. The package reflects that. Reward: Competitive salary plus a Class A share reward scheme for exceptional contributors, company pension and financial planning services. Growth: Structured mentoring and a clear pathway into broader Cyber Security or Lead Infrastructure roles. Culture: A collaborative, open-door team where your voice carries real weight, built on three simple values: collaborative, supportive, innovative. Wellbeing: Health and wellbeing programme and free on-site parking. Purpose: You'll be working on award-winning, UK-designed products that have a genuine real-world impact on global security. Secure Today. Protect Tomorrow. Next Steps If you're looking for more variety, more responsibility and more meaning than a standard DBA or SysAdmin role can offer, we'd love to hear from you.
Mar 14, 2026
Full time
SQL Server and Infrastructure Engineer Northampton (Rural High-Tech Site) Full Time Permanent Office Based The Opportunity My client is a UK based innovator in advanced security and intelligence technology, designing and manufacturing products that are trusted by law enforcement and government agencies around the world. From Technical Surveillance Counter Measures (TSCM) and lawful interception to border security and specialist training, they deliver mission-critical solutions with precision and integrity. Their products have recently been recognised with a prestigious international industry award at a major counterespionage conference in the US. These are people at the very top of their field. They are now looking for a Database and Infrastructure Engineer to join their team at their rural high-tech headquarters near Northampton. This is a unique role that bridges Database Administration and Systems Engineering, built for someone who thrives on variety, ownership and real technical challenge. Please note this is a fully office based position and due to the rural location your own transport is essential. The Role You'll be responsible for the heartbeat of their customer platforms, keeping complex, high-availability systems running 24/7 for clients who simply cannot afford downtime. This is far more than a maintenance position. You'll be optimising performance, designing resilient architectures, and on occasion travelling internationally to support client deployments. Key Responsibilities Database Mastery: Performance-tuning and maintaining Microsoft SQL Server (Availability Groups and Replication), ensuring rock-solid reliability across all environments. Infrastructure Resilience: Configuring firewalls, VPNs and networking to deliver seamless, secure connectivity at all times. Virtualisation: Managing vCenter and vSphere environments that host mission-critical applications. Client Support: Providing technical expertise for internal systems and occasionally supporting international client installations when needed. Best Practice: Documenting processes and maintaining a standard of excellence across every deployment. What They're Looking For You're a pragmatic problem-solver who enjoys the variety of managing both the data and the infrastructure it lives on. You don't need to be handed a task list. You spot what needs doing and you get on with it. Essential Experience Strong proficiency in Microsoft SQL Server and preferably, but not essentially, also MySQL, with solid High Availability knowledge including Clusters, Replication and Galera. A firm understanding of networking and security (firewalls, VPN configuration), hands-on VMware experience (vSphere and vCenter), and a full UK driving licence. As the site is rurally located, your own transport is a must. Nice to Have Exposure to Neo4J or cloud technologies, knowledge of Linux (Ubuntu) and Active Directory, an interest in IoT protocols such as MQTT or LoRaWAN, IP camera systems, or experience delivering technical training to non-technical audiences. Why This Role? This is an environment where innovation is genuinely rewarded and your contribution is visible. The package reflects that. Reward: Competitive salary plus a Class A share reward scheme for exceptional contributors, company pension and financial planning services. Growth: Structured mentoring and a clear pathway into broader Cyber Security or Lead Infrastructure roles. Culture: A collaborative, open-door team where your voice carries real weight, built on three simple values: collaborative, supportive, innovative. Wellbeing: Health and wellbeing programme and free on-site parking. Purpose: You'll be working on award-winning, UK-designed products that have a genuine real-world impact on global security. Secure Today. Protect Tomorrow. Next Steps If you're looking for more variety, more responsibility and more meaning than a standard DBA or SysAdmin role can offer, we'd love to hear from you.
UK Regional Operations Directors - 5 roles - International Business Services Provider The Opportunity: As a European leader in specialist business services, our client has an enviable track record of growth and success in the public and private sectors. With a well-established network of locations across the UK and a headcount of several thousand employees, they are now seeking to expand their service offerings and client base as they embark on the next ambitious stages of their strategic growth. This is an ideal opportunity to lead and transform the operational team in one of their five operating regions as one of five newly appointed Regional Directors reporting to the UK Director of Operations The Role: Provide leadership across all client accounts within the region, making sure jobs are delivered safely to contractual requirements, on time, within budget, and to the standard expected. Build, lead and motivate a new team to deliver performance, growth, and profits. Lead and direct day to day operations, ensuring the smooth running of all operations across the region. Build relationships with new and existing clients to understand their needs and identify opportunities for profitable organic growth and new business. Work closely with the Commercial Team in the preparation of tenders and identifying competitive advantage utilising regional market intelligence and local knowledge. Facilitate a culture that puts safety and wellbeing at the heart, creating and ensuring a safe and efficient working environment that improves business performance and optimises productivity. Implement and ensure compliance with all operating policies and procedures Build operational excellence in the team, identifying bottlenecks, fostering a culture of improvement, and promoting innovation and efficiency. Provide input to help shape development and timely implementation of appropriate technology solutions to automate processes, streamline workflows and enhance operational effectiveness sharing best practice with other regions Control the regional P&L through effective cost management, focusing on EBITDA as well as revenue, and regular accurate forecasting. Be a champion and role model of the organisational culture, vision and values and a trusted and active member of the operational and regional leadership teams, building strong internal relationships, collaborating with cross-functional teams to drive operational success. The Operating Regions: Scotland and Northern Ireland, The North, London and Southeast or South and Southwest, The Midlands For more information on Scotland and Northern Ireland and Northern England regions, contact Tim Kaner - For more information on the London and Southeast or South and Southwest regions, contact Peter Ewen - For more information on the Midlands region, contact Charles Cornwell - The Candidate: Commercial and financial acumen with a solid understanding of contracting businesses. Excellent customer service skills, able to build effective business relationships and trust. Highly organised, great at multi-tasking with excellent problem-solving skills. Strong working knowledge of UK Health and Safety legislation and best practice. Superior collaborative, interpersonal and communication skills, with the ability to relate to people at all levels within the business. Strong influencing skills with the ability to sell ideas, products, and services. Detail-oriented with high standards. IT literate. Experience: Experience in a leadership role in a contracting environment with a track record of successfully managing multiple clients Confident and experienced in managing and motivating a team of manual workers, building capability, and dealing with all aspects of people management. Experience of working in or with the public sector and ideally with trade unions. Demonstrable expertise in process optimisation, and operational efficiency. P&L contract management and budget management experience. Rewards: A highly attractive salary, bonus, car allowance and a package including Healthcare and a flexible approach to ensure that we attract the correct calibre of candidate. To apply - see below, please email your CV and covering letter to quoting your preferred operating regionand giving full salary details.
Mar 14, 2026
Full time
UK Regional Operations Directors - 5 roles - International Business Services Provider The Opportunity: As a European leader in specialist business services, our client has an enviable track record of growth and success in the public and private sectors. With a well-established network of locations across the UK and a headcount of several thousand employees, they are now seeking to expand their service offerings and client base as they embark on the next ambitious stages of their strategic growth. This is an ideal opportunity to lead and transform the operational team in one of their five operating regions as one of five newly appointed Regional Directors reporting to the UK Director of Operations The Role: Provide leadership across all client accounts within the region, making sure jobs are delivered safely to contractual requirements, on time, within budget, and to the standard expected. Build, lead and motivate a new team to deliver performance, growth, and profits. Lead and direct day to day operations, ensuring the smooth running of all operations across the region. Build relationships with new and existing clients to understand their needs and identify opportunities for profitable organic growth and new business. Work closely with the Commercial Team in the preparation of tenders and identifying competitive advantage utilising regional market intelligence and local knowledge. Facilitate a culture that puts safety and wellbeing at the heart, creating and ensuring a safe and efficient working environment that improves business performance and optimises productivity. Implement and ensure compliance with all operating policies and procedures Build operational excellence in the team, identifying bottlenecks, fostering a culture of improvement, and promoting innovation and efficiency. Provide input to help shape development and timely implementation of appropriate technology solutions to automate processes, streamline workflows and enhance operational effectiveness sharing best practice with other regions Control the regional P&L through effective cost management, focusing on EBITDA as well as revenue, and regular accurate forecasting. Be a champion and role model of the organisational culture, vision and values and a trusted and active member of the operational and regional leadership teams, building strong internal relationships, collaborating with cross-functional teams to drive operational success. The Operating Regions: Scotland and Northern Ireland, The North, London and Southeast or South and Southwest, The Midlands For more information on Scotland and Northern Ireland and Northern England regions, contact Tim Kaner - For more information on the London and Southeast or South and Southwest regions, contact Peter Ewen - For more information on the Midlands region, contact Charles Cornwell - The Candidate: Commercial and financial acumen with a solid understanding of contracting businesses. Excellent customer service skills, able to build effective business relationships and trust. Highly organised, great at multi-tasking with excellent problem-solving skills. Strong working knowledge of UK Health and Safety legislation and best practice. Superior collaborative, interpersonal and communication skills, with the ability to relate to people at all levels within the business. Strong influencing skills with the ability to sell ideas, products, and services. Detail-oriented with high standards. IT literate. Experience: Experience in a leadership role in a contracting environment with a track record of successfully managing multiple clients Confident and experienced in managing and motivating a team of manual workers, building capability, and dealing with all aspects of people management. Experience of working in or with the public sector and ideally with trade unions. Demonstrable expertise in process optimisation, and operational efficiency. P&L contract management and budget management experience. Rewards: A highly attractive salary, bonus, car allowance and a package including Healthcare and a flexible approach to ensure that we attract the correct calibre of candidate. To apply - see below, please email your CV and covering letter to quoting your preferred operating regionand giving full salary details.
Our client is a leading global expert in the provision of Oil & Gas construction services, providing their services internationally. The Role The Director, Global Quality, is responsible for defining, leading and governing enterprise-wide initiatives that reduce Cost of Poor Quality (COPQ) and improve operational efficiency. This role establishes strategy, standards, and execution frameworks for defect prevention, process capability improvement and root-cause elimination across all business units and regions. The Director, Global Quality leads the development and continuous improvement of the Quality Management System (QMS), fostering a culture of excellence, accountability, and precision across all projects and facilities. Key Responsibilities Lead cross-functional programs that eliminate systemic drivers of scrap, rework, warranty, field failures, compliance deviations, and service defects. Deploy standardised problem-solving methodologies and ensure consistent global adoption. Build and manage a global COPQ dashboard, ensuring accurate classification, measurement and financial validation of quality-related losses and trends. Partner with Operations, Quality, Engineering, Supply Chain, and Finance to identify high-impact improvement opportunities and prioritise the project portfolio. Coordinate implementation and sustainment of operational improvements, ensuring handoff to line ownership. Provide expert coaching to site and regional leaders on process improvement tools, statistical analysis, and design-for-quality practices. Lead global root-cause investigations for major quality incidents and oversee implementation of sustainable corrective actions. Standardise best practices, work processes, use of technology and control plans across sites to improve first-pass yield, reduce variability, and enhance process capability. Develop and own the global COPQ reduction strategy, including targets, performance frameworks and reporting standards. Key Requirements Skills & Experience Job Specific Education Required: Bachelor's degree in engineering, Metallurgy, Welding Engineering, or related field (Master's preferred). Experienced professional with progressive experience in welding/fabrication quality management within the energy sector (oil & gas, renewables, or power). Extensive experience in global operational excellence, quality systems, or manufacturing/process engineering. Demonstrated success leading large-scale cost-reduction and quality-improvement initiatives. Strong financial acumen with proven ability to quantify and validate COPQ improvements. Strong understanding of fabrication documentation control, project QA/QC plans, and supplier quality assurance. Excellent leadership, analytical, and communication skills with the ability to influence at all organisational levels across diverse functions, cultures and leadership levels. Work Experience Required Strong technical expertise in energy industry operational requirements, particularly within Oil & Gas, Renewables and Infrastructure sectors. Skills & Knowledge Required Technical excellence in operations and fabrication processes. Strategic leadership with a hands on approach to problem solving. Strong understanding of international codes, standards, and customer specifications. Continuous improvement mindset with a focus on data driven decision making.Excellent interpersonal skills for cross functional collaboration and client engagement. High ethical standards, safety focus, and commitment to quality integrity. Requirement to travel Estimated requirement to travel circa 15% of time.
Mar 14, 2026
Full time
Our client is a leading global expert in the provision of Oil & Gas construction services, providing their services internationally. The Role The Director, Global Quality, is responsible for defining, leading and governing enterprise-wide initiatives that reduce Cost of Poor Quality (COPQ) and improve operational efficiency. This role establishes strategy, standards, and execution frameworks for defect prevention, process capability improvement and root-cause elimination across all business units and regions. The Director, Global Quality leads the development and continuous improvement of the Quality Management System (QMS), fostering a culture of excellence, accountability, and precision across all projects and facilities. Key Responsibilities Lead cross-functional programs that eliminate systemic drivers of scrap, rework, warranty, field failures, compliance deviations, and service defects. Deploy standardised problem-solving methodologies and ensure consistent global adoption. Build and manage a global COPQ dashboard, ensuring accurate classification, measurement and financial validation of quality-related losses and trends. Partner with Operations, Quality, Engineering, Supply Chain, and Finance to identify high-impact improvement opportunities and prioritise the project portfolio. Coordinate implementation and sustainment of operational improvements, ensuring handoff to line ownership. Provide expert coaching to site and regional leaders on process improvement tools, statistical analysis, and design-for-quality practices. Lead global root-cause investigations for major quality incidents and oversee implementation of sustainable corrective actions. Standardise best practices, work processes, use of technology and control plans across sites to improve first-pass yield, reduce variability, and enhance process capability. Develop and own the global COPQ reduction strategy, including targets, performance frameworks and reporting standards. Key Requirements Skills & Experience Job Specific Education Required: Bachelor's degree in engineering, Metallurgy, Welding Engineering, or related field (Master's preferred). Experienced professional with progressive experience in welding/fabrication quality management within the energy sector (oil & gas, renewables, or power). Extensive experience in global operational excellence, quality systems, or manufacturing/process engineering. Demonstrated success leading large-scale cost-reduction and quality-improvement initiatives. Strong financial acumen with proven ability to quantify and validate COPQ improvements. Strong understanding of fabrication documentation control, project QA/QC plans, and supplier quality assurance. Excellent leadership, analytical, and communication skills with the ability to influence at all organisational levels across diverse functions, cultures and leadership levels. Work Experience Required Strong technical expertise in energy industry operational requirements, particularly within Oil & Gas, Renewables and Infrastructure sectors. Skills & Knowledge Required Technical excellence in operations and fabrication processes. Strategic leadership with a hands on approach to problem solving. Strong understanding of international codes, standards, and customer specifications. Continuous improvement mindset with a focus on data driven decision making.Excellent interpersonal skills for cross functional collaboration and client engagement. High ethical standards, safety focus, and commitment to quality integrity. Requirement to travel Estimated requirement to travel circa 15% of time.
Sporty is a remote-first, global powerhouse operating across 3+ continents, with key operational hubs spanning from the UK and Spain to Brazil, South Africa, and Taiwan. We're united by a mission to drive meaningful change through constant innovation. We balance remote flexibility with essential human connection. Twice a year, we put down our screens and gather at company retreats. These gatherings are central to our culture, sparking real relationships, deeper collaboration, and new momentum. Life here is defined by innovation and our Sporty Red Thread; the core set of values that connects us across all countries, departments, and time zones. Join us to be part of something truly unified and globally impactful. About the role As the Director of Payment Operations at Sporty, you'll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organization to work on improvements, optimization initiatives, and integrations to ensure the best payment experience for our customers. We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience. What you'll be doing Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems Ensuring the payments team are remaining current on industry trends Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs Ensure end user issues are resolved in a timely manner Manage, recruit and train a team of payment specialists across different geographies Act as a primary POC with network partners to resolve ongoing production issues What you'll bring Fluency in both written and spoken English Bachelor's or Master's degree in Finance or a related field Advance knowledge of global payment systems, region specific rules and regulations Payment operations experience across tech / fintech / gaming industry is an advantage Proven experience in fraud, risk, KYC, investigation, and risk management Expert experience managing, leading and building a wider team Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations Experienced owning and and solving complex payment issues Understanding of Compliance and Risk Awareness What's in it for you Sporty is a remote first company in pursuit of sustainability A competitive salary + individual performance based bonuses every quarter 28 days paid annual leave Our core working hours are 10am-3pm in your local time zone with flexibility outside of this Referral bonuses & flash bonuses Top of the line equipment Annual company retreats to provide great internal networking opportunities
Mar 14, 2026
Full time
Sporty is a remote-first, global powerhouse operating across 3+ continents, with key operational hubs spanning from the UK and Spain to Brazil, South Africa, and Taiwan. We're united by a mission to drive meaningful change through constant innovation. We balance remote flexibility with essential human connection. Twice a year, we put down our screens and gather at company retreats. These gatherings are central to our culture, sparking real relationships, deeper collaboration, and new momentum. Life here is defined by innovation and our Sporty Red Thread; the core set of values that connects us across all countries, departments, and time zones. Join us to be part of something truly unified and globally impactful. About the role As the Director of Payment Operations at Sporty, you'll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organization to work on improvements, optimization initiatives, and integrations to ensure the best payment experience for our customers. We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience. What you'll be doing Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems Ensuring the payments team are remaining current on industry trends Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs Ensure end user issues are resolved in a timely manner Manage, recruit and train a team of payment specialists across different geographies Act as a primary POC with network partners to resolve ongoing production issues What you'll bring Fluency in both written and spoken English Bachelor's or Master's degree in Finance or a related field Advance knowledge of global payment systems, region specific rules and regulations Payment operations experience across tech / fintech / gaming industry is an advantage Proven experience in fraud, risk, KYC, investigation, and risk management Expert experience managing, leading and building a wider team Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations Experienced owning and and solving complex payment issues Understanding of Compliance and Risk Awareness What's in it for you Sporty is a remote first company in pursuit of sustainability A competitive salary + individual performance based bonuses every quarter 28 days paid annual leave Our core working hours are 10am-3pm in your local time zone with flexibility outside of this Referral bonuses & flash bonuses Top of the line equipment Annual company retreats to provide great internal networking opportunities
