Our Mission Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. The Team -> Founded by Harvard grads / 3rd-time founders also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO). -> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) we like moving fast, and we hire people that do as well. -> Driven by mission, guided by values (see below) - in deed, not just word. -> Team as global as the mission, >30 languages from 25 countries (i.e., if you're interested in learning to make Chicken Moambe, we're the place). About Us Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman's words or TechCrunch article Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Taptap Send allows immigrants to send money home instantly and with no fee , saving money in the process. With a formal market size of >700B alone, we've got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that's just the beginning We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF). Our Investors Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels The Role As Team Leader, you will be responsible for leading all aspects of our growing team of Customer Service Representatives. The Customer Support team is at the forefront of our business, answering our community's questions and tending to their needs! You will motivate, review, and assess individual and team performance on a real-time basis, from a service quality perspective as well as efficiency and productivity. Your responsibilities also include shift leader duties, overseeing smooth operations of the customer service function during scheduled shifts to achieve targets. You should be passionate about customer service and be excited to lead a team that is committed to providing an exceptional customer experience. Responsibilities Team Leadership and Management Lead, motivate, and manage a team of Senior Agents to achieve individual and team performance goals. Conduct regular team meetings and one-on-one check-ins to provide feedback, set expectations, and address any concerns. Foster a positive and collaborative team environment. Performance Improvement Develop and implement strategies to improve Senior Agents' productivity, efficiency, and quality of work. Monitor team performance and report on metrics to senior management. Provide coaching opportunities to team members. Customer Issue Resolution Handle escalated customer issues and ensure prompt resolution. Ensure complaints are handled in respect of SLAs and regulations. Ensure app reviews are answered in respect of SLAs. Support and Development Help and assist Senior Agents in handling complex cases. Provide Senior Agents the support required to perform their daily tasks. Recruitment and Onboarding Assist in the recruitment and onboarding of new team members. Compliance and Reporting Ensure team compliance with company policies and procedures. Communicate challenges to management. Project Management Lead and manage projects assigned by management, ensuring timely and successful completion. Collaborate with cross-functional teams to achieve project goals and deliverables. Requirements Language Proficiency: Fluent in English and at least one additional language (French, Italian, Spanish, Portuguese or German). Experience: Minimum 2 years of experience in a Customer Service Department, with a proven track record of meeting or exceeding performance expectations. Leadership & Development: Strong interest in developing leadership skills with the ability to drive accountability, team performance, and talent development in a fast-paced, evolving environment. Communication & Interpersonal Skills: Exceptional written and verbal communication skills, with the ability to build trust and collaboration across teams, management, and cross-functional departments. Organizational & Problem-Solving Skills: Ability to prioritize tasks efficiently, manage multiple responsibilities, and maintain a solution-oriented mindset under pressure. Customer-Centric Mindset: Passionate about enhancing the customer experience and continuously improving customer satisfaction. Data & Analytical Skills: Proficiency in Excel and the ability to leverage data-driven insights to inform decisions. Flexibility & Commitment: Willingness to work regular weekend shifts and adapt to changing business needs. Industry Knowledge: Understanding of the financial industry, including familiarity with money transfer services, banking, or fintech operations. Location: Must be available to work on-site at our offices in Casablanca or London. Desired Experience in quality review Experience in Zendesk, Explore and SQL Financial industry knowledge Taptap Values Impact first Team next Accept reality Propose solutions Win with grit Be proactively candid, with yourself and others Love the particular Own it Create positive energy Maybe, even have fun Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
Aug 14, 2025
Full time
Our Mission Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. The Team -> Founded by Harvard grads / 3rd-time founders also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO). -> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) we like moving fast, and we hire people that do as well. -> Driven by mission, guided by values (see below) - in deed, not just word. -> Team as global as the mission, >30 languages from 25 countries (i.e., if you're interested in learning to make Chicken Moambe, we're the place). About Us Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman's words or TechCrunch article Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Taptap Send allows immigrants to send money home instantly and with no fee , saving money in the process. With a formal market size of >700B alone, we've got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that's just the beginning We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF). Our Investors Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels The Role As Team Leader, you will be responsible for leading all aspects of our growing team of Customer Service Representatives. The Customer Support team is at the forefront of our business, answering our community's questions and tending to their needs! You will motivate, review, and assess individual and team performance on a real-time basis, from a service quality perspective as well as efficiency and productivity. Your responsibilities also include shift leader duties, overseeing smooth operations of the customer service function during scheduled shifts to achieve targets. You should be passionate about customer service and be excited to lead a team that is committed to providing an exceptional customer experience. Responsibilities Team Leadership and Management Lead, motivate, and manage a team of Senior Agents to achieve individual and team performance goals. Conduct regular team meetings and one-on-one check-ins to provide feedback, set expectations, and address any concerns. Foster a positive and collaborative team environment. Performance Improvement Develop and implement strategies to improve Senior Agents' productivity, efficiency, and quality of work. Monitor team performance and report on metrics to senior management. Provide coaching opportunities to team members. Customer Issue Resolution Handle escalated customer issues and ensure prompt resolution. Ensure complaints are handled in respect of SLAs and regulations. Ensure app reviews are answered in respect of SLAs. Support and Development Help and assist Senior Agents in handling complex cases. Provide Senior Agents the support required to perform their daily tasks. Recruitment and Onboarding Assist in the recruitment and onboarding of new team members. Compliance and Reporting Ensure team compliance with company policies and procedures. Communicate challenges to management. Project Management Lead and manage projects assigned by management, ensuring timely and successful completion. Collaborate with cross-functional teams to achieve project goals and deliverables. Requirements Language Proficiency: Fluent in English and at least one additional language (French, Italian, Spanish, Portuguese or German). Experience: Minimum 2 years of experience in a Customer Service Department, with a proven track record of meeting or exceeding performance expectations. Leadership & Development: Strong interest in developing leadership skills with the ability to drive accountability, team performance, and talent development in a fast-paced, evolving environment. Communication & Interpersonal Skills: Exceptional written and verbal communication skills, with the ability to build trust and collaboration across teams, management, and cross-functional departments. Organizational & Problem-Solving Skills: Ability to prioritize tasks efficiently, manage multiple responsibilities, and maintain a solution-oriented mindset under pressure. Customer-Centric Mindset: Passionate about enhancing the customer experience and continuously improving customer satisfaction. Data & Analytical Skills: Proficiency in Excel and the ability to leverage data-driven insights to inform decisions. Flexibility & Commitment: Willingness to work regular weekend shifts and adapt to changing business needs. Industry Knowledge: Understanding of the financial industry, including familiarity with money transfer services, banking, or fintech operations. Location: Must be available to work on-site at our offices in Casablanca or London. Desired Experience in quality review Experience in Zendesk, Explore and SQL Financial industry knowledge Taptap Values Impact first Team next Accept reality Propose solutions Win with grit Be proactively candid, with yourself and others Love the particular Own it Create positive energy Maybe, even have fun Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our vision is to create a healthcare system that can help people stay healthy through preventive measures and early detection. Neko has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is both convenient and affordable for the public. This requires completely reimagining the healthcare experience and incorporating the latest advances in sensors and AI. We are a remote first company with headquarters in Stockholm and over 300 employees across Europe. About the Role We're looking for a dedicated and driven individual to join our growing team at Neko Health as a Customer Support Representative, focused on evening and weekend shifts. In this role, you'll play a key part in shaping a new standard of customer-first healthcare. We're looking for someone who thrives in a fast-paced environment, embraces challenges, and is eager to help build something truly transformative. This position is based in London and offers a unique opportunity to be part of a mission-driven company at the forefront of healthcare innovation. Responsibilities: Ownership of customer communication channels including phone, email, chat, and social media Provide prompt and exceptional customer service to existing and prospective customers Delight customers and proactively resolve issues before they reveal themselves Troubleshoot and resolve customer issues, while ensuring customer satisfaction Embody our brand tone and voice across channels Be an internal champion for the customer, relaying testimonials and feedback to teams across the company Requirements: Excellent written and verbal communication skills in English Others have described you as empathetic, curious, and bold You have prior experience in a customer-first environment, such as ecommerce, sales, or hospitality Your former managers can vouch for you and provide excellent references Knowledge of CRM software, such as Front and Zendesk, as a support system is a strong plus We offer a dynamic work environment with a high degree of autonomy that fosters growth and development. If you are passionate about building a better healthcare system for everyone and you thrive in a fast-paced environment, we would love to hear from you! Please note: we perform background and reference checks as part of our interview process.
Aug 14, 2025
Full time
Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our vision is to create a healthcare system that can help people stay healthy through preventive measures and early detection. Neko has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is both convenient and affordable for the public. This requires completely reimagining the healthcare experience and incorporating the latest advances in sensors and AI. We are a remote first company with headquarters in Stockholm and over 300 employees across Europe. About the Role We're looking for a dedicated and driven individual to join our growing team at Neko Health as a Customer Support Representative, focused on evening and weekend shifts. In this role, you'll play a key part in shaping a new standard of customer-first healthcare. We're looking for someone who thrives in a fast-paced environment, embraces challenges, and is eager to help build something truly transformative. This position is based in London and offers a unique opportunity to be part of a mission-driven company at the forefront of healthcare innovation. Responsibilities: Ownership of customer communication channels including phone, email, chat, and social media Provide prompt and exceptional customer service to existing and prospective customers Delight customers and proactively resolve issues before they reveal themselves Troubleshoot and resolve customer issues, while ensuring customer satisfaction Embody our brand tone and voice across channels Be an internal champion for the customer, relaying testimonials and feedback to teams across the company Requirements: Excellent written and verbal communication skills in English Others have described you as empathetic, curious, and bold You have prior experience in a customer-first environment, such as ecommerce, sales, or hospitality Your former managers can vouch for you and provide excellent references Knowledge of CRM software, such as Front and Zendesk, as a support system is a strong plus We offer a dynamic work environment with a high degree of autonomy that fosters growth and development. If you are passionate about building a better healthcare system for everyone and you thrive in a fast-paced environment, we would love to hear from you! Please note: we perform background and reference checks as part of our interview process.
Customer Support Supervisor (Hybrid, London) London, UK With millions of diners, 60,000 restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team that includes our sister brand, KAYAK and its portfolio of global metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the Role As a Tier 2 Customer Support Supervisor , you'll lead a specialized team that handles escalated, technical, and complex customer cases. You'll help drive high-quality case resolution, foster collaboration with engineering and account management teams, and coach your team to be problem solvers, advocates, and technical communicators. Your role is essential to ensuring both our customers and internal partners feel supported, heard, and helped. In This Role, You Will Lead and Develop a High-Performing Team Build and mentor a team of Tier 2 Support Representatives Foster a culture of curiosity, accountability, and ownership Provide regular coaching, feedback, and performance evaluations Identify growth opportunities and support career development Own Escalated Case Handling & Operational Excellence Oversee technical and high-priority customer issues escalated from Tier 1 Ensure the team meets case SLA, quality, and compliance expectations Support in the crafting of Jira tickets, helping advocate for product improvements Partner with Engineering, Product, and Account Management for issue resolution Drive Cross-Functional Collaboration Serve as the point of contact for complex cross-functional issues Communicate clearly with both technical and non-technical stakeholders Set timelines and expectations internally and externally Champion process improvements across teams and workflows Coach for Quality, Consistency & Compliance Monitor and audit case notes for completeness and clarity Uphold OpenTable's standards for professionalism and hospitality Support adherence to policies for scheduling, breaks, and attendance Foster a Culture of Learning and Technical Growth Participate in and contribute to training programs for both Tier 1 and Tier 2 Encourage continuous learning and upskilling among your team Stay informed on product updates and operational changes About You You lead by example - calm under pressure, curious by nature, and passionate about solving problems You balance technical thinking with clear, empathetic communication You thrive in ambiguity and help others do the same You love developing people and take pride in building strong teams Qualifications Required: 2+ years of supervisory or people leadership experience, preferably in a contact center or technical support environment Proven experience managing performance, driving results, and coaching for development Strong analytical and troubleshooting skills Ability to translate technical concepts into simple, clear language Familiarity with support systems like Salesforce, Jira, Slack, or similar tools Nice to Have: Understanding of network basics, APIs, and system integrations Experience with cross-functional collaboration (Product, Engineering, AMs) Hospitality or restaurant tech experience Benefits and Perks Work from (almost) anywhere for up to 20 days per year Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to HeadSpace 5 floating holidays Paid parental leave Generous paid vacation + time off for your birthday Focus on your career growth: Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups Income protection and life assurance Employee Assistance Program - including 24/7 GP & free legal advice Pension plan contributions Discounted gym membership Bike2Work Season ticket loan Social events & Thursday happy hours Free lunch 2 days per week Inclusion We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select Select Start date year End date month Select End date year Acknowledge/Confirm KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, 'KAYAK and OpenTable", "our/we/us", or "Company") will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law. Where do you currently reside? Select LinkedIn Profile Website How did you hear about this job? If you use a first name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you use a last name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you currently reside in the United States, please select your region: Select Have you previously worked or currently work for one of our sister brand companies?
Aug 14, 2025
Full time
Customer Support Supervisor (Hybrid, London) London, UK With millions of diners, 60,000 restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team that includes our sister brand, KAYAK and its portfolio of global metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the Role As a Tier 2 Customer Support Supervisor , you'll lead a specialized team that handles escalated, technical, and complex customer cases. You'll help drive high-quality case resolution, foster collaboration with engineering and account management teams, and coach your team to be problem solvers, advocates, and technical communicators. Your role is essential to ensuring both our customers and internal partners feel supported, heard, and helped. In This Role, You Will Lead and Develop a High-Performing Team Build and mentor a team of Tier 2 Support Representatives Foster a culture of curiosity, accountability, and ownership Provide regular coaching, feedback, and performance evaluations Identify growth opportunities and support career development Own Escalated Case Handling & Operational Excellence Oversee technical and high-priority customer issues escalated from Tier 1 Ensure the team meets case SLA, quality, and compliance expectations Support in the crafting of Jira tickets, helping advocate for product improvements Partner with Engineering, Product, and Account Management for issue resolution Drive Cross-Functional Collaboration Serve as the point of contact for complex cross-functional issues Communicate clearly with both technical and non-technical stakeholders Set timelines and expectations internally and externally Champion process improvements across teams and workflows Coach for Quality, Consistency & Compliance Monitor and audit case notes for completeness and clarity Uphold OpenTable's standards for professionalism and hospitality Support adherence to policies for scheduling, breaks, and attendance Foster a Culture of Learning and Technical Growth Participate in and contribute to training programs for both Tier 1 and Tier 2 Encourage continuous learning and upskilling among your team Stay informed on product updates and operational changes About You You lead by example - calm under pressure, curious by nature, and passionate about solving problems You balance technical thinking with clear, empathetic communication You thrive in ambiguity and help others do the same You love developing people and take pride in building strong teams Qualifications Required: 2+ years of supervisory or people leadership experience, preferably in a contact center or technical support environment Proven experience managing performance, driving results, and coaching for development Strong analytical and troubleshooting skills Ability to translate technical concepts into simple, clear language Familiarity with support systems like Salesforce, Jira, Slack, or similar tools Nice to Have: Understanding of network basics, APIs, and system integrations Experience with cross-functional collaboration (Product, Engineering, AMs) Hospitality or restaurant tech experience Benefits and Perks Work from (almost) anywhere for up to 20 days per year Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to HeadSpace 5 floating holidays Paid parental leave Generous paid vacation + time off for your birthday Focus on your career growth: Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups Income protection and life assurance Employee Assistance Program - including 24/7 GP & free legal advice Pension plan contributions Discounted gym membership Bike2Work Season ticket loan Social events & Thursday happy hours Free lunch 2 days per week Inclusion We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select Select Start date year End date month Select End date year Acknowledge/Confirm KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, 'KAYAK and OpenTable", "our/we/us", or "Company") will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law. Where do you currently reside? Select LinkedIn Profile Website How did you hear about this job? If you use a first name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you use a last name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you currently reside in the United States, please select your region: Select Have you previously worked or currently work for one of our sister brand companies?
London, UK This position is set to start on September 1, 2025 out of our London Office. With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team that includes our sister brand, KAYAK and its portfolio of global metasearch brands. Hospitality is all about taking care of others, and it defines our culture. OpenTable is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this role is a real passion for helping people. While there is some technical nature to the role, if you have an interest in connecting to people and the skills for logical thinking, we can teach you the rest. If you come with some computer networking or technical knowledge, even better. The goal is not to get the customer off the phone as fast as possible (unless that's what the customer wants). We expect you to go out of your way to not only fix the problem, but have the customer finish the conversation with a smile and with restored faith in OpenTable. Our global customer base is diverse so you'll need to be able to adapt to their various styles accordingly. You will become our best marketing tool, and will help foster a prosperous relationship with both customers! Please note we can only consider candidates who are able to speak and write Italian and English. In this role, you will: Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?) Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with) Know your limitations and when you should ask for assistance Own the resolution to the problem; don't leave the customer hanging Accurately and efficiently log all contacts in our CRM (Salesforce) Please apply if: You have an interest (or background) in the restaurant or hospitality industry (It's certainly not mandatory, but we do appreciate any proven experience) You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there) You have the ability to know what's right for the customers and our company, and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions You're the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up Value your integrity, and respect the trust our customers place in OpenTable's products/ brands and would never lie to our clients just to make them happy You enjoy the flexibility and challenges that come with a script free environment You use your experience and personality to provide excellent service You are not only receptive to feedback, but you actively seek it, and look for ways to implement it Experience Needed: Excellent communication skills, with a bias towards customer service You have Strong communication skills: active listening, writing/typing, informal communications Restaurant/ hospitality experience (or even just being a "foodie") preferred You have 1+ year' experience providing customer support, by phone, email, chat, preferably in a software support environment Have experience using current Microsoft Windows and Apple operating systems You hold knowledge of iOS and Apple Hardware Benefits and Perks Work from (almost) anywhere for up to 20 days per year Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to HeadSpace 5 floating holidays Paid parental leave Generous paid vacation + time off for your birthday Focus on your career growth: Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups Income protection and life assurance Employee Assistance Program - including 24/7 GP & free legal advice Pension plan contributions Discounted gym membership Bike2Work Season ticket loan Social events & Thursday happy hours Free lunch 2 days per week Inclusion We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves. If you need adjustmentsduring the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations. Create a Job Alert Interested in building your career at OpenTable? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select Select Start date year End date month Select End date year Acknowledge/Confirm KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, 'KAYAK and OpenTable", "our/we/us", or "Company") will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law. Where do you currently reside? Select LinkedIn Profile Website How did you hear about this job? If you use a first name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you use a last name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you currently reside in the United States, please select your region: Select Have you previously worked or currently work for one of our sister brand companies? Booking Holdings FareHarbor FareHarbor US Getaroom KAYAK OpenTable Priceline Do you speak fluent Italian and English? Select
Aug 14, 2025
Full time
London, UK This position is set to start on September 1, 2025 out of our London Office. With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team that includes our sister brand, KAYAK and its portfolio of global metasearch brands. Hospitality is all about taking care of others, and it defines our culture. OpenTable is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this role is a real passion for helping people. While there is some technical nature to the role, if you have an interest in connecting to people and the skills for logical thinking, we can teach you the rest. If you come with some computer networking or technical knowledge, even better. The goal is not to get the customer off the phone as fast as possible (unless that's what the customer wants). We expect you to go out of your way to not only fix the problem, but have the customer finish the conversation with a smile and with restored faith in OpenTable. Our global customer base is diverse so you'll need to be able to adapt to their various styles accordingly. You will become our best marketing tool, and will help foster a prosperous relationship with both customers! Please note we can only consider candidates who are able to speak and write Italian and English. In this role, you will: Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?) Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with) Know your limitations and when you should ask for assistance Own the resolution to the problem; don't leave the customer hanging Accurately and efficiently log all contacts in our CRM (Salesforce) Please apply if: You have an interest (or background) in the restaurant or hospitality industry (It's certainly not mandatory, but we do appreciate any proven experience) You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there) You have the ability to know what's right for the customers and our company, and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions You're the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up Value your integrity, and respect the trust our customers place in OpenTable's products/ brands and would never lie to our clients just to make them happy You enjoy the flexibility and challenges that come with a script free environment You use your experience and personality to provide excellent service You are not only receptive to feedback, but you actively seek it, and look for ways to implement it Experience Needed: Excellent communication skills, with a bias towards customer service You have Strong communication skills: active listening, writing/typing, informal communications Restaurant/ hospitality experience (or even just being a "foodie") preferred You have 1+ year' experience providing customer support, by phone, email, chat, preferably in a software support environment Have experience using current Microsoft Windows and Apple operating systems You hold knowledge of iOS and Apple Hardware Benefits and Perks Work from (almost) anywhere for up to 20 days per year Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to HeadSpace 5 floating holidays Paid parental leave Generous paid vacation + time off for your birthday Focus on your career growth: Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups Income protection and life assurance Employee Assistance Program - including 24/7 GP & free legal advice Pension plan contributions Discounted gym membership Bike2Work Season ticket loan Social events & Thursday happy hours Free lunch 2 days per week Inclusion We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves. If you need adjustmentsduring the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations. Create a Job Alert Interested in building your career at OpenTable? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select Select Start date year End date month Select End date year Acknowledge/Confirm KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, 'KAYAK and OpenTable", "our/we/us", or "Company") will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law. Where do you currently reside? Select LinkedIn Profile Website How did you hear about this job? If you use a first name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you use a last name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you currently reside in the United States, please select your region: Select Have you previously worked or currently work for one of our sister brand companies? Booking Holdings FareHarbor FareHarbor US Getaroom KAYAK OpenTable Priceline Do you speak fluent Italian and English? Select
Sales Development Representative Location: Hybrid Cannock, initially 3 days in office per week Salary: £26,000 £28,000 per annum, DoE + Up to £10,000 commission per annum Contract Type: Permanent, Full Time What We Can Offer You: Hybrid or remote working, opportunities for professional development and career progression, a supportive and collaborative working environment Why Do We Want You We re growing fast at Phoenix Health & Safety, part of the Wilmington Plc. We re looking for a confident, energetic Sales Development Representative who can help us unlock new client relationships and keep our pipeline strong. You ll be someone who thrives in a fast-paced, goal-driven environment, with a natural ability to build rapport over the phone and uncover client needs. This role isn t about making cold calls for the sake of it it s about starting meaningful conversations, understanding business challenges, and helping match prospects with our expert training solutions. If you re commercially curious, target-focused, and enjoy being the catalyst for business success, we d love to hear from you. Please note: To complete your application, you will be redirected to Wilmington Plc's career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! You will be responsible for: • Proactively reaching out to prospective and existing clients to generate new leads • Holding discovery calls to understand client needs and identify qualified opportunities • Booking appointments and demos for our Field Sales team • Supporting marketing campaigns with timely and targeted follow-ups • Logging all activity accurately in our CRM (HubSpot) and keeping client records up to date • Assisting with the promotion and filling of high-priority courses and client onboarding • Acting as a trusted first point of contact for new customers and helping open the door to long-term relationships What s the Best Thing About This Role This role puts you right at the centre of our growth. You ll be speaking with real businesses and making a tangible impact by connecting them with training that protects their people and strengthens their operations. Plus, you'll benefit from our well-established market presence. People know who we are, and they trust us. It s also a fantastic stepping-stone into a long-term sales or commercial career. You ll work alongside experienced professionals who are invested in your development, and you ll gain exposure to the full sales lifecycle. What s the Most Challenging Thing About This Role With around 500 businesses to reach each month, you ll need to be comfortable managing high activity levels while staying focused on quality conversations. Not every lead will be warm, and some days will require real resilience to keep going and hit your goals. But if you enjoy a challenge, have a proactive mindset, and can balance volume with strategy, you ll thrive in this role. To be successful in this role, you must have: • Previous experience in outbound sales, telesales, or appointment setting • Confidence making high daily call volumes (target: approx. 50 per day) • Excellent verbal communication skills and strong objection handling • The ability to qualify leads and spot genuine opportunities • Familiarity with CRM platforms (we use HubSpot) • A goal-driven, resilient, and self-motivated attitude • A structured and organised approach to managing tasks and follow-ups To be successful in this role, it would be great if you have: • Previous experience in prospecting, research, or lead generation • An understanding of B2B sales or training/consultancy environments About Us Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team! Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support, and fair rewards. Click on APPLY today!
Aug 14, 2025
Full time
Sales Development Representative Location: Hybrid Cannock, initially 3 days in office per week Salary: £26,000 £28,000 per annum, DoE + Up to £10,000 commission per annum Contract Type: Permanent, Full Time What We Can Offer You: Hybrid or remote working, opportunities for professional development and career progression, a supportive and collaborative working environment Why Do We Want You We re growing fast at Phoenix Health & Safety, part of the Wilmington Plc. We re looking for a confident, energetic Sales Development Representative who can help us unlock new client relationships and keep our pipeline strong. You ll be someone who thrives in a fast-paced, goal-driven environment, with a natural ability to build rapport over the phone and uncover client needs. This role isn t about making cold calls for the sake of it it s about starting meaningful conversations, understanding business challenges, and helping match prospects with our expert training solutions. If you re commercially curious, target-focused, and enjoy being the catalyst for business success, we d love to hear from you. Please note: To complete your application, you will be redirected to Wilmington Plc's career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! You will be responsible for: • Proactively reaching out to prospective and existing clients to generate new leads • Holding discovery calls to understand client needs and identify qualified opportunities • Booking appointments and demos for our Field Sales team • Supporting marketing campaigns with timely and targeted follow-ups • Logging all activity accurately in our CRM (HubSpot) and keeping client records up to date • Assisting with the promotion and filling of high-priority courses and client onboarding • Acting as a trusted first point of contact for new customers and helping open the door to long-term relationships What s the Best Thing About This Role This role puts you right at the centre of our growth. You ll be speaking with real businesses and making a tangible impact by connecting them with training that protects their people and strengthens their operations. Plus, you'll benefit from our well-established market presence. People know who we are, and they trust us. It s also a fantastic stepping-stone into a long-term sales or commercial career. You ll work alongside experienced professionals who are invested in your development, and you ll gain exposure to the full sales lifecycle. What s the Most Challenging Thing About This Role With around 500 businesses to reach each month, you ll need to be comfortable managing high activity levels while staying focused on quality conversations. Not every lead will be warm, and some days will require real resilience to keep going and hit your goals. But if you enjoy a challenge, have a proactive mindset, and can balance volume with strategy, you ll thrive in this role. To be successful in this role, you must have: • Previous experience in outbound sales, telesales, or appointment setting • Confidence making high daily call volumes (target: approx. 50 per day) • Excellent verbal communication skills and strong objection handling • The ability to qualify leads and spot genuine opportunities • Familiarity with CRM platforms (we use HubSpot) • A goal-driven, resilient, and self-motivated attitude • A structured and organised approach to managing tasks and follow-ups To be successful in this role, it would be great if you have: • Previous experience in prospecting, research, or lead generation • An understanding of B2B sales or training/consultancy environments About Us Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team! Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support, and fair rewards. Click on APPLY today!
Northern Area Manager Salary/Rate: £35000 per annum Unlimited bonus potential - €10k+ very achievable Location: North of Birmingham Sales Representative A fantastic opportunity has arisen to join our progressive team for a position that covers territory management and sales The ideal candidate must have experience of successful selling, is technically minded and good at DIY tasks. Past experience selling to families or medical professionals is helpful, but not a requirement. We believe the candidate with the right temperament and attitude, is preferable to specific experience, because we will train you. The position is split between on the road selling to families, NHS professionals, mobility retailers and charities. Requirements Enthusiasm, desire to succeed with an engaging, friendly , empathetic nature. A self-starter with a high level of team spirit and can-do attitude Clean, full driver s licence, passport ID Job Description Full time. Area sales as well as office based tasks Time would be split between on the road and HQ bases. If you are presentable, flexible in your approach, passionate about customer care and willing to go the extra mile for your customers, have empathy and are a genuine team player, we d like to hear from you. We always consider our customer s needs as more important than a sale. Core functions Sales: B2B, B2C & NHS Promote, market and sell the ranges within your territory. We provide marketing leads but the best candidate will be expected to self-generate also. Demonstrate to customers, NHS clinics and charities. Diary maintenance & setting up appointments by phone. We have 3 areas of expertise. Aktiv manual wheelchairs The Safety Sleeper The Sensory Pod Remuneration Package £35,000 basic salary Uncapped bonus, based on achievable targets. Expect a minimum of 25% +- for the right candidate. Quality Van, iPhone & Laptop 20 Days annual leave About the Company Murrays Medical UK, supply anxiety/autism focused calming products to families, special needs schools, the NHS and charities nationwide, we also offer our own range of world class mobility wheelchairs. Our culture is very much customer centred and we pride ourselves on excellent service delivery and attention. To apply for this role, please send your CV and covering letter.
Aug 14, 2025
Full time
Northern Area Manager Salary/Rate: £35000 per annum Unlimited bonus potential - €10k+ very achievable Location: North of Birmingham Sales Representative A fantastic opportunity has arisen to join our progressive team for a position that covers territory management and sales The ideal candidate must have experience of successful selling, is technically minded and good at DIY tasks. Past experience selling to families or medical professionals is helpful, but not a requirement. We believe the candidate with the right temperament and attitude, is preferable to specific experience, because we will train you. The position is split between on the road selling to families, NHS professionals, mobility retailers and charities. Requirements Enthusiasm, desire to succeed with an engaging, friendly , empathetic nature. A self-starter with a high level of team spirit and can-do attitude Clean, full driver s licence, passport ID Job Description Full time. Area sales as well as office based tasks Time would be split between on the road and HQ bases. If you are presentable, flexible in your approach, passionate about customer care and willing to go the extra mile for your customers, have empathy and are a genuine team player, we d like to hear from you. We always consider our customer s needs as more important than a sale. Core functions Sales: B2B, B2C & NHS Promote, market and sell the ranges within your territory. We provide marketing leads but the best candidate will be expected to self-generate also. Demonstrate to customers, NHS clinics and charities. Diary maintenance & setting up appointments by phone. We have 3 areas of expertise. Aktiv manual wheelchairs The Safety Sleeper The Sensory Pod Remuneration Package £35,000 basic salary Uncapped bonus, based on achievable targets. Expect a minimum of 25% +- for the right candidate. Quality Van, iPhone & Laptop 20 Days annual leave About the Company Murrays Medical UK, supply anxiety/autism focused calming products to families, special needs schools, the NHS and charities nationwide, we also offer our own range of world class mobility wheelchairs. Our culture is very much customer centred and we pride ourselves on excellent service delivery and attention. To apply for this role, please send your CV and covering letter.
Principal Advisory Consultant - Life Science Department: Advisory Employment Type: Permanent - Full Time Location: Cambridge Description Who we are Sagentia Innovation provides independent advisory and leading-edge product development services to a broad range of companies from some of the world's leading and best-known brands, to start-up disruptors. We operate projects ranging in scale from £10k to £10m and serve customers across the medical, industrial, chemicals and energy, defence, food and beverage, and consumer sectors. We are part of Science Group (AIM:SAG), which has more than ten offices globally, two UK-based dedicated R&D innovation centres and more than 400 employees. What we do Recent examples of our advisory consultancy work: Foresight : What does the future of oral health look like? What are the key market and consumer trends? What will the consumers of the future want? How are regulatory bodies influencing this space? What would a CPG company need to do to be a leader in this space? Strategy : Is our client set up for success to achieve their health & wellness goals? Are their capabilities (e.g. organisational structure, R&D programs, investments and external partnerships) best positioned to allow them to meet their future ambitions? Benchmarking : How does our client compare to its peers in its packaging strategy? Which companies are driving innovation in the field, and how are they doing it? How could gaps/weaknesses in our client's strategy be addressed? Appraising alternative technologies : What natural ingredients are there to replace synthetically made ingredients in skincare products? How viable are they technically and commercially? How much scientific substantiation do they have? Key Responsibilities Key responsibilities Account management and business development Project delivery Client and team interaction Adherence to Group policies Account Management and business development Strategic Accounts and New Business (1 or 2 accounts): Take responsibility for maintaining and growing the business relationship with selected Strategic Accounts Business development for own and other accounts , leading or supporting as appropriate: Business development and marketing activities with practice and industry knowledge Work with account management to build rapport and promote our capabilities Build effective relationships with clients and help to identify their needs Account management/support and new business sales: Finds and close project sales Meet client as senior representative of business and orchestrate sales activities Frames proposals and challenges project brief (up-sell) Recognise and understand commercial drivers of the client and how these may impact the business, developing long term relationships and repeat business with key clients Visit prospects for lead generation and to identify potential client needs Present full range of Group services and case studies and 'intro' to group companies Own and coordinate the writing and delivery of compelling sales material (e.g. discussion documents, proposals, case studies, capability decks) Understands division position in the market and can differentiate it from the competition Project delivery Managing advisory projects as follows: Lead and deliver projects delivering business value to our clients. Effectively generate and communicate actionable recommendations and articulate key sustainability messages with clear strategic storytelling. Write engaging reports, drawing on expertise from across several internal and external Subject Matter Experts (SMEs). Manage multiple projects independently across different clients with minimal supervision to meet tight and very often concurring deadlines. Efficiently and effectively coordinate and manage project teams allocating tasks, providing guidance and direction and monitoring delivery of the different workstreams. Manage project plans, including project set up, monitoring actual vs forecast budget and Earned Value (EV), invoicing and project closure to ensure project profitability and highest level of customer satisfaction. Client and team interaction Recognise and understand the commercial, technical, and strategic factors and drivers affecting our clients and their potential impact on their current and future business. Develop long term relationships with clients becoming their trusted advisor. Confidently engage with a wide variety of client stakeholders at different levels from practitioner to C-Suite level executives leading and delivering meetings/facilitating workshops Clearly and articulately present project work at internal/external meetings Build effective working relationships with colleagues across the Sagentia Innovation and its sister companies across the science group. Coach and mentor junior members of the team Skills, Knowledge and Expertise Minimum 5-year consulting experience with demonstrable track record selling and delivering innovation strategy applying life science in a business environment Strong knowledge of consumer sector in particular the consumer health segment Master's degree in life science related subjects and may also have a PhD with additional business qualifications preferred Able to understand client's objectives to shape solutions Ability to explain ideas in a clearly and concisely, creating buy in to ideas and approaches Strong verbal and written communication, time management, and planning skills Experience of managing projects to tight timescales and budgets Strong interpersonal skills and attention to detail Comfortable working in a fast-paced environment leading multidisciplinary project team What we offer Career development We are committed to career development and make a focussed effort to offer bespoke training and mentoring to allow each individual to thrive within their environment and realise personal potential. Benefits We offer a competitive salary and benefits package
Aug 14, 2025
Full time
Principal Advisory Consultant - Life Science Department: Advisory Employment Type: Permanent - Full Time Location: Cambridge Description Who we are Sagentia Innovation provides independent advisory and leading-edge product development services to a broad range of companies from some of the world's leading and best-known brands, to start-up disruptors. We operate projects ranging in scale from £10k to £10m and serve customers across the medical, industrial, chemicals and energy, defence, food and beverage, and consumer sectors. We are part of Science Group (AIM:SAG), which has more than ten offices globally, two UK-based dedicated R&D innovation centres and more than 400 employees. What we do Recent examples of our advisory consultancy work: Foresight : What does the future of oral health look like? What are the key market and consumer trends? What will the consumers of the future want? How are regulatory bodies influencing this space? What would a CPG company need to do to be a leader in this space? Strategy : Is our client set up for success to achieve their health & wellness goals? Are their capabilities (e.g. organisational structure, R&D programs, investments and external partnerships) best positioned to allow them to meet their future ambitions? Benchmarking : How does our client compare to its peers in its packaging strategy? Which companies are driving innovation in the field, and how are they doing it? How could gaps/weaknesses in our client's strategy be addressed? Appraising alternative technologies : What natural ingredients are there to replace synthetically made ingredients in skincare products? How viable are they technically and commercially? How much scientific substantiation do they have? Key Responsibilities Key responsibilities Account management and business development Project delivery Client and team interaction Adherence to Group policies Account Management and business development Strategic Accounts and New Business (1 or 2 accounts): Take responsibility for maintaining and growing the business relationship with selected Strategic Accounts Business development for own and other accounts , leading or supporting as appropriate: Business development and marketing activities with practice and industry knowledge Work with account management to build rapport and promote our capabilities Build effective relationships with clients and help to identify their needs Account management/support and new business sales: Finds and close project sales Meet client as senior representative of business and orchestrate sales activities Frames proposals and challenges project brief (up-sell) Recognise and understand commercial drivers of the client and how these may impact the business, developing long term relationships and repeat business with key clients Visit prospects for lead generation and to identify potential client needs Present full range of Group services and case studies and 'intro' to group companies Own and coordinate the writing and delivery of compelling sales material (e.g. discussion documents, proposals, case studies, capability decks) Understands division position in the market and can differentiate it from the competition Project delivery Managing advisory projects as follows: Lead and deliver projects delivering business value to our clients. Effectively generate and communicate actionable recommendations and articulate key sustainability messages with clear strategic storytelling. Write engaging reports, drawing on expertise from across several internal and external Subject Matter Experts (SMEs). Manage multiple projects independently across different clients with minimal supervision to meet tight and very often concurring deadlines. Efficiently and effectively coordinate and manage project teams allocating tasks, providing guidance and direction and monitoring delivery of the different workstreams. Manage project plans, including project set up, monitoring actual vs forecast budget and Earned Value (EV), invoicing and project closure to ensure project profitability and highest level of customer satisfaction. Client and team interaction Recognise and understand the commercial, technical, and strategic factors and drivers affecting our clients and their potential impact on their current and future business. Develop long term relationships with clients becoming their trusted advisor. Confidently engage with a wide variety of client stakeholders at different levels from practitioner to C-Suite level executives leading and delivering meetings/facilitating workshops Clearly and articulately present project work at internal/external meetings Build effective working relationships with colleagues across the Sagentia Innovation and its sister companies across the science group. Coach and mentor junior members of the team Skills, Knowledge and Expertise Minimum 5-year consulting experience with demonstrable track record selling and delivering innovation strategy applying life science in a business environment Strong knowledge of consumer sector in particular the consumer health segment Master's degree in life science related subjects and may also have a PhD with additional business qualifications preferred Able to understand client's objectives to shape solutions Ability to explain ideas in a clearly and concisely, creating buy in to ideas and approaches Strong verbal and written communication, time management, and planning skills Experience of managing projects to tight timescales and budgets Strong interpersonal skills and attention to detail Comfortable working in a fast-paced environment leading multidisciplinary project team What we offer Career development We are committed to career development and make a focussed effort to offer bespoke training and mentoring to allow each individual to thrive within their environment and realise personal potential. Benefits We offer a competitive salary and benefits package
We have a rare and exciting opportunity for proactive and experienced Director to deliver our Private Banking offering in the South West (offices in Exeter and Bristol). The role-holder will lead a team of Private Bankers, Private Banking Executives and Office Support staff and will b uild and implement the marketing and business development strategy for the region in conjunction with the Head of UK Private Banking. The successful candidate may already be in the region or be looking to relocate to the South West. They will bring the energy needed to drive success whilst embracing our values of collaboration, integrity, respect, empowerment and energy & drive. In return, the role-holder will have the opportunity to thrive in a dynamic environment that values innovative ideas and provides the stability and support for personal and professional growth. This role will require regularly travel to both the Exeter and Bristol offices. Overview To manage and lead a team of Private Bankers, Private Banking Executives and Office Support Executives within the Exeter and Bristol offices To coach and develop the Private Bankers to build profitable wealth management relationships with a portfolio of complex and high net worth (HNW) clients To provide mentoring and coaching support to all direct reports to enhance their performance and increase their expertise To create a team ethos of maintaining high standards of client service To maximise income from the team client base by understanding clients' requirements and increasing the penetration of products and services to them To ensure your team operates within the required risk framework To successfully represent the Bank and your team externally and internally To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules. Key Responsibilities Team Management Manage and motivate the team to exceed demanding business targets and ensure unwavering commitment to client service Mentoring, coaching and day-to-day line management of direct reports Conduct performance reviews for direct reports Manage performance issues, escalating longer term complex issues as appropriate Represent the banking population at an Executive level and represent the Executive Management at a team level Take overall responsibility for your team's risk and regulatory performance and promote a team risk culture Fulfil the responsibilities required under the FCA's Senior Manager and Certification Regimes, and Conduct Rules Take overall responsibility for team's financial objectives including strategy for deposit, lending, assets-under-management and wealth planning growth Client Management Become a Trusted Advisor, providing guidance across the full range of wealth management services and acting as a consistent, credible and accessible point of contact for clients Maintain a high level of segment and industry knowledge and share this with your team members Client Acquisition Be responsible for your team's specialist proposition and represent the proposition both internally and externally Build and implement a marketing and business development strategy in conjunction with the Head of UK Private Banking Expand the size and quality of your team's client base and lead client allocation within the team Develop new and existing relationships with Business Introducers, to increase penetration of the wealth management market Be responsible for your team's event strategy and for leading team events Risk : Accountable for managing the risks detailed in the department's RCSA on day-to-day basis. Key Interfaces: Clients (& client representatives) Private & Commercial Banking teams (typically made up of 3 to 6 Private Bankers and/or Senior Private Bankers and Private Banking Executives) Head of UK Private Banking/Managing Director Banking Executive Management Team Back office departments (including working closely with Investment Management, Credit, Compliance and the Operations departments) Person Specification Knowledge / Experience/Skills: You will have a proven track record in Wealth Management with broad experience across the financial services industry and detailed knowledge of Private Banking market Significant Private Banking experience in dealing with HNW individuals Proven Leadership capability Skills Excellent Interpersonal skills (Networking, Negotiation, Presentation, Influencing) Excellent Business Development skills Excellent Business Case writing skills Qualifications: Relevant Banking, Financial Planning and/ or Investment Management Qualifications Level 6 qualified including CeMAP expectation
Aug 14, 2025
Full time
We have a rare and exciting opportunity for proactive and experienced Director to deliver our Private Banking offering in the South West (offices in Exeter and Bristol). The role-holder will lead a team of Private Bankers, Private Banking Executives and Office Support staff and will b uild and implement the marketing and business development strategy for the region in conjunction with the Head of UK Private Banking. The successful candidate may already be in the region or be looking to relocate to the South West. They will bring the energy needed to drive success whilst embracing our values of collaboration, integrity, respect, empowerment and energy & drive. In return, the role-holder will have the opportunity to thrive in a dynamic environment that values innovative ideas and provides the stability and support for personal and professional growth. This role will require regularly travel to both the Exeter and Bristol offices. Overview To manage and lead a team of Private Bankers, Private Banking Executives and Office Support Executives within the Exeter and Bristol offices To coach and develop the Private Bankers to build profitable wealth management relationships with a portfolio of complex and high net worth (HNW) clients To provide mentoring and coaching support to all direct reports to enhance their performance and increase their expertise To create a team ethos of maintaining high standards of client service To maximise income from the team client base by understanding clients' requirements and increasing the penetration of products and services to them To ensure your team operates within the required risk framework To successfully represent the Bank and your team externally and internally To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules. Key Responsibilities Team Management Manage and motivate the team to exceed demanding business targets and ensure unwavering commitment to client service Mentoring, coaching and day-to-day line management of direct reports Conduct performance reviews for direct reports Manage performance issues, escalating longer term complex issues as appropriate Represent the banking population at an Executive level and represent the Executive Management at a team level Take overall responsibility for your team's risk and regulatory performance and promote a team risk culture Fulfil the responsibilities required under the FCA's Senior Manager and Certification Regimes, and Conduct Rules Take overall responsibility for team's financial objectives including strategy for deposit, lending, assets-under-management and wealth planning growth Client Management Become a Trusted Advisor, providing guidance across the full range of wealth management services and acting as a consistent, credible and accessible point of contact for clients Maintain a high level of segment and industry knowledge and share this with your team members Client Acquisition Be responsible for your team's specialist proposition and represent the proposition both internally and externally Build and implement a marketing and business development strategy in conjunction with the Head of UK Private Banking Expand the size and quality of your team's client base and lead client allocation within the team Develop new and existing relationships with Business Introducers, to increase penetration of the wealth management market Be responsible for your team's event strategy and for leading team events Risk : Accountable for managing the risks detailed in the department's RCSA on day-to-day basis. Key Interfaces: Clients (& client representatives) Private & Commercial Banking teams (typically made up of 3 to 6 Private Bankers and/or Senior Private Bankers and Private Banking Executives) Head of UK Private Banking/Managing Director Banking Executive Management Team Back office departments (including working closely with Investment Management, Credit, Compliance and the Operations departments) Person Specification Knowledge / Experience/Skills: You will have a proven track record in Wealth Management with broad experience across the financial services industry and detailed knowledge of Private Banking market Significant Private Banking experience in dealing with HNW individuals Proven Leadership capability Skills Excellent Interpersonal skills (Networking, Negotiation, Presentation, Influencing) Excellent Business Development skills Excellent Business Case writing skills Qualifications: Relevant Banking, Financial Planning and/ or Investment Management Qualifications Level 6 qualified including CeMAP expectation
CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, Adidas, NatWest, FanDuel and Money Saving Expert to name just a few. Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don't just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. Join us on our journey Let's create something awesome, together, today. About the role and team: As a Tech Lead at CreateFuture, you'll collaborate closely with clients, understanding their challenges and managing expectations, all while driving tangible business value and impact. In this role, you won't just be working behind the scenes-you'll serve as the key project leader, representing CreateFuture in all client interactions. Your blend of technical expertise and leadership will enable you to lead and support a variety of client projects, from hands-on coding and software architecture to solution design and delivery leadership. You'll also take on line management responsibilities, overseeing a team of 6-8 technical direct reports. What you'll be doing: Technical Leadership: Confidently discuss technical designs with clients, aligning solutions with business goals. Lead the design, implementation, and documentation of software solutions, while ensuring coding standards and codebase health. Hands-On Development: Contribute to coding on projects as needed, troubleshooting complex issues, and staying updated on emerging technologies to evaluate their relevance to current and future projects. Team Leadership & Development: Foster a collaborative, psychologically safe team culture, providing mentorship, coaching, and performance management, while promoting continuous learning and improvement. Client Engagement: Understand client needs, solve technical and delivery challenges, communicate business value, and identify new opportunities to benefit both the client and CreateFuture. Project Management: Own project execution, ensuring effective ways of working (Scrum, Kanban, etc.), risk management, and accurate work estimation, planning, and communication with stakeholders. Culture & Values: Champion a feedback-driven, growth-oriented culture at CreateFuture, creating a supportive environment where team members can thrive and embody company values. We'd love to talk to you if: You are familiar with Scrum/Kanban methodologies and ideally experienced in contributing to sales and shaping how engagements are delivered in a consultancy setting. Proven experience as a technical and team leader, balancing hands-on technical skills with leadership in delivery, project, and stakeholder management. Strong ability to build client relationships, understand their challenges, and provide effective solutions across technical and project management aspects. Experience managing a team of 6+ direct reports, while effectively handling personal project workload. Commercial experience with one or more technical stacks: Java, .NET, Typescript (Backend/Frontend), Automation, or Mobile (native and/or cross-platform), and modern cloud infrastructure. What we'll offer you: At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you'll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You'll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people. Our benefits include: Total 35 days holiday (we have flexible bank holidays) Enhanced parental and adoption leave Pension - matched up to 5% View our complete list of benefits here. As this is a hybrid role, we're looking for people within a commuting distance of our Edinburgh office and who are flexible to travel to client sites and CreateFuture UK regional offices. We are very flexible and trust you to manage your own schedule to balance face-to-face time with clients, colleagues and working from home. We create and reinforce a culture that rewards employees' impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels. Next steps: Our Talent team aims to respond to all applications within a reasonable timeframe, regardless of whether or not we progress your application. 30-minute call with one of our Talent Acquisition Team. 90-minute Technical Consultancy Interview. 60-minute People Leadership & Values interview. Our interview process is designed as an opportunity both for our interviewers to learn about your expertise, interests and motivations and for you to gain insights into the role, team and business as a whole, so throughout the process, you'll meet a few people from our team as well as others from across the business to help you get a well-rounded view of the role and life at CreateFuture. We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products. Create a Job Alert Interested in building your career at CreateFuture? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about this job? Candidates for this role must be eligible to live and work in the UK. Please can you confirm you meet this criteria? Select Do you require reasonable adjustments for any part of the recruitment process? If so, please provide details of the support that you would like to request.
Aug 13, 2025
Full time
CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, Adidas, NatWest, FanDuel and Money Saving Expert to name just a few. Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don't just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. Join us on our journey Let's create something awesome, together, today. About the role and team: As a Tech Lead at CreateFuture, you'll collaborate closely with clients, understanding their challenges and managing expectations, all while driving tangible business value and impact. In this role, you won't just be working behind the scenes-you'll serve as the key project leader, representing CreateFuture in all client interactions. Your blend of technical expertise and leadership will enable you to lead and support a variety of client projects, from hands-on coding and software architecture to solution design and delivery leadership. You'll also take on line management responsibilities, overseeing a team of 6-8 technical direct reports. What you'll be doing: Technical Leadership: Confidently discuss technical designs with clients, aligning solutions with business goals. Lead the design, implementation, and documentation of software solutions, while ensuring coding standards and codebase health. Hands-On Development: Contribute to coding on projects as needed, troubleshooting complex issues, and staying updated on emerging technologies to evaluate their relevance to current and future projects. Team Leadership & Development: Foster a collaborative, psychologically safe team culture, providing mentorship, coaching, and performance management, while promoting continuous learning and improvement. Client Engagement: Understand client needs, solve technical and delivery challenges, communicate business value, and identify new opportunities to benefit both the client and CreateFuture. Project Management: Own project execution, ensuring effective ways of working (Scrum, Kanban, etc.), risk management, and accurate work estimation, planning, and communication with stakeholders. Culture & Values: Champion a feedback-driven, growth-oriented culture at CreateFuture, creating a supportive environment where team members can thrive and embody company values. We'd love to talk to you if: You are familiar with Scrum/Kanban methodologies and ideally experienced in contributing to sales and shaping how engagements are delivered in a consultancy setting. Proven experience as a technical and team leader, balancing hands-on technical skills with leadership in delivery, project, and stakeholder management. Strong ability to build client relationships, understand their challenges, and provide effective solutions across technical and project management aspects. Experience managing a team of 6+ direct reports, while effectively handling personal project workload. Commercial experience with one or more technical stacks: Java, .NET, Typescript (Backend/Frontend), Automation, or Mobile (native and/or cross-platform), and modern cloud infrastructure. What we'll offer you: At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you'll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You'll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people. Our benefits include: Total 35 days holiday (we have flexible bank holidays) Enhanced parental and adoption leave Pension - matched up to 5% View our complete list of benefits here. As this is a hybrid role, we're looking for people within a commuting distance of our Edinburgh office and who are flexible to travel to client sites and CreateFuture UK regional offices. We are very flexible and trust you to manage your own schedule to balance face-to-face time with clients, colleagues and working from home. We create and reinforce a culture that rewards employees' impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels. Next steps: Our Talent team aims to respond to all applications within a reasonable timeframe, regardless of whether or not we progress your application. 30-minute call with one of our Talent Acquisition Team. 90-minute Technical Consultancy Interview. 60-minute People Leadership & Values interview. Our interview process is designed as an opportunity both for our interviewers to learn about your expertise, interests and motivations and for you to gain insights into the role, team and business as a whole, so throughout the process, you'll meet a few people from our team as well as others from across the business to help you get a well-rounded view of the role and life at CreateFuture. We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products. Create a Job Alert Interested in building your career at CreateFuture? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about this job? Candidates for this role must be eligible to live and work in the UK. Please can you confirm you meet this criteria? Select Do you require reasonable adjustments for any part of the recruitment process? If so, please provide details of the support that you would like to request.
HOMECARE REGISTERED MANAGER RECRUITMENT PACK Hopscotch Homecare takes pride in working to support the vulnerable of south Camden and beyond, with exceptional care in the home. We take the safety of our service seriously, both for our clients and our care workers. Those who draw on our care are centred in our service. This Registered Manager role will give you the chance to be an integral part of our Homecare Service and be part of the full management team of our charity, Hopscotch Women s Centre. Our Homecare service has a dynamic team of Coordinators and Field Care Supervisors who will look to you to be proactive and fully engaged in managing the team, strengthening our organisational provision and making sure the team can be free to focus on their incredible work with the vulnerable of London. Salary: £34,000 - £38,000 Hours of Work: 35 hours per week Location: Fully office based, NW1 2PY Reporting to: Head of Homecare WHY HOPSCOTCH HOMECARE? o An opportunity to live out your values o Working in a trauma informed environment o A chance to challenge and increase the standards in Adult Social Care o Working with a diverse and vibrant team o Team positivity, creativity and problem solving o A place where all voices are heard o Daily opportunities to make a meaningful impact on those in need o Signatories of the Employers Domestic Abuse Covenant creating a safe working environment for all staff o Generous annual leave provision, including flexible working around the winter holidays o Occupational sick leave o Regular internal and clinical supervision with amazing therapists o Continuous training SCOPE OF THE ROLE o To provide a high-quality homecare service that support the rights of our clients to live the lives they choose in a person-centred way o Efficiently manage the day to day running of the Homecare charity including: Allocate resources and monitor performance to deliver high quality homecare to clients within budget Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely and happily RESPONSIBILITIES o Manage the safety and quality of the service in line with legislative requirements and charity s policy and procedures o Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care o Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control o Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the service. o Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements o Be prepared to work flexibly to ensure the safe delivery of the service o Provide a good service to clients: o Promote the rights of each client and keep their wishes at the centre of their care and support o Make sure that prior to each service commencing, full initial assessments with the client and/or their chosen representatives, has been completed. This includes what the client needs and would like to achieve from their care and support o Make sure the team have written an individually tailored care and support plan and have agreement that respects the customer s wishes and promotes their dignity and privacy o Agree appropriate risk control measures to reduce identified risks o Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns o Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services o Keep all information about customers and their families secure and confidential Lead & Manage Staff: o Manage the effective recruitment, induction and training of the coordinator (s), supervisor (s), care workers and other support staff, ensuring there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times o Identify ongoing training needs and ensure staff are up to date with current best practice o Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters o Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles o Carry out appraisals and monitoring of staff performance o Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent. Promote Hopscotch Homecare Service: o Attend external meetings and represent the service in a positive manner o Participate in the growth and development of the service o This list is not exhaustive and from time to time you may be required to undertake additional duties o Attend all training provided in line with regulatory requirements PERSON SPECIFICATION Personal Attributes - Essential o Caring and compassionate towards people in need of care and support and care workers o Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice o Commitment to always respecting the rights of client and to promoting their privacy, dignity and independence throughout their lives o Exceptional team player o Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions o Professional, excellent timekeeper and reliable Knowledge and understanding - Essential o Excellent experience in the provision of homecare services, in line with best practice o Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice o Good understanding of the regulatory responsibilities of a Registered Manager and the law and CQC regulations relating to domiciliary care services. o Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification o Understanding of systems to maintain confidentiality in relation to customers, staff and the business o Knowledge of health and safety matters in relation to homecare services and risk management o Knowledge of how to recognise abuse and safeguarding procedures Experience and skills o Minimum of two years experience of managing a team - Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals o Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy o Experience of care services, risk assessment and person-centred care and support o Ability to plan and organise workloads effectively o Good administrative skills and computer literacy o Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff o Ability to maintain clear written and electronic records and to follow statutory reporting procedures o Experience of financial management desirable o Ability to implement policies, procedures and instructions Additional requirements o Willingness to work flexibly and to keep knowledge and skills up to date o To work closely with the Head of Homecare, attending very regular reflective supervision sessions and annual appraisals o Attain an enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure o Right to work in the UK We would love to hear from you! Good luck!
Aug 12, 2025
Full time
HOMECARE REGISTERED MANAGER RECRUITMENT PACK Hopscotch Homecare takes pride in working to support the vulnerable of south Camden and beyond, with exceptional care in the home. We take the safety of our service seriously, both for our clients and our care workers. Those who draw on our care are centred in our service. This Registered Manager role will give you the chance to be an integral part of our Homecare Service and be part of the full management team of our charity, Hopscotch Women s Centre. Our Homecare service has a dynamic team of Coordinators and Field Care Supervisors who will look to you to be proactive and fully engaged in managing the team, strengthening our organisational provision and making sure the team can be free to focus on their incredible work with the vulnerable of London. Salary: £34,000 - £38,000 Hours of Work: 35 hours per week Location: Fully office based, NW1 2PY Reporting to: Head of Homecare WHY HOPSCOTCH HOMECARE? o An opportunity to live out your values o Working in a trauma informed environment o A chance to challenge and increase the standards in Adult Social Care o Working with a diverse and vibrant team o Team positivity, creativity and problem solving o A place where all voices are heard o Daily opportunities to make a meaningful impact on those in need o Signatories of the Employers Domestic Abuse Covenant creating a safe working environment for all staff o Generous annual leave provision, including flexible working around the winter holidays o Occupational sick leave o Regular internal and clinical supervision with amazing therapists o Continuous training SCOPE OF THE ROLE o To provide a high-quality homecare service that support the rights of our clients to live the lives they choose in a person-centred way o Efficiently manage the day to day running of the Homecare charity including: Allocate resources and monitor performance to deliver high quality homecare to clients within budget Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely and happily RESPONSIBILITIES o Manage the safety and quality of the service in line with legislative requirements and charity s policy and procedures o Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care o Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control o Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the service. o Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements o Be prepared to work flexibly to ensure the safe delivery of the service o Provide a good service to clients: o Promote the rights of each client and keep their wishes at the centre of their care and support o Make sure that prior to each service commencing, full initial assessments with the client and/or their chosen representatives, has been completed. This includes what the client needs and would like to achieve from their care and support o Make sure the team have written an individually tailored care and support plan and have agreement that respects the customer s wishes and promotes their dignity and privacy o Agree appropriate risk control measures to reduce identified risks o Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns o Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services o Keep all information about customers and their families secure and confidential Lead & Manage Staff: o Manage the effective recruitment, induction and training of the coordinator (s), supervisor (s), care workers and other support staff, ensuring there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times o Identify ongoing training needs and ensure staff are up to date with current best practice o Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters o Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles o Carry out appraisals and monitoring of staff performance o Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent. Promote Hopscotch Homecare Service: o Attend external meetings and represent the service in a positive manner o Participate in the growth and development of the service o This list is not exhaustive and from time to time you may be required to undertake additional duties o Attend all training provided in line with regulatory requirements PERSON SPECIFICATION Personal Attributes - Essential o Caring and compassionate towards people in need of care and support and care workers o Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice o Commitment to always respecting the rights of client and to promoting their privacy, dignity and independence throughout their lives o Exceptional team player o Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions o Professional, excellent timekeeper and reliable Knowledge and understanding - Essential o Excellent experience in the provision of homecare services, in line with best practice o Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice o Good understanding of the regulatory responsibilities of a Registered Manager and the law and CQC regulations relating to domiciliary care services. o Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification o Understanding of systems to maintain confidentiality in relation to customers, staff and the business o Knowledge of health and safety matters in relation to homecare services and risk management o Knowledge of how to recognise abuse and safeguarding procedures Experience and skills o Minimum of two years experience of managing a team - Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals o Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy o Experience of care services, risk assessment and person-centred care and support o Ability to plan and organise workloads effectively o Good administrative skills and computer literacy o Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff o Ability to maintain clear written and electronic records and to follow statutory reporting procedures o Experience of financial management desirable o Ability to implement policies, procedures and instructions Additional requirements o Willingness to work flexibly and to keep knowledge and skills up to date o To work closely with the Head of Homecare, attending very regular reflective supervision sessions and annual appraisals o Attain an enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure o Right to work in the UK We would love to hear from you! Good luck!
We are looking for someone with an MCA Boatmasters license to skipper a class V 37 passenger vessel in Poole harbour, to provide an island service for residents, staff and volunteers. Salary: £26,793 per annum (£26,793 - £28,509 - depending on experience) Contract: Permanent Hours: Full-time, 37.5 hours per week. Potential start date: ASAP This is a key representative role that includes accommodation on the island, a two-bedroom cottage that overlooks the harbour at the front and the lagoon behind. Between two other skippers you will also be responsible for the evening boat service and the out of hours on call service on a rotated basis. Internally you'll be known as 'Boat Operator/Ranger'. What it's like to work here Stunning Brownsea island is located in Poole Harbour. The island is a haven for wildlife, with an array of habitats including woodland, heathland and a lagoon. The thriving outdoor centre hosts a variety of sports and activities. Travelling to work by water is one of the perks of the job at Brownsea Island and a free boat is available for staff. If you are enthusiastic, customer-focused and love the great outdoors, the team would love to hear from you. What you'll be doing You will be required to operate a safe, efficient and professional boat service. You will ensure that all boats are operated and maintained in accordance with current regulations and guidelines. Who we're looking for The primary part of this role will be to work as a boat skipper, therefore to be successful you'll need to have: a MCA Boatmasters Licence experience in handling boats in varying and challenging sea conditions demonstrate a passion for nature, heritage and the outdoors a full UK driving licence be an excellent team player be able to work safely, with risk assessments and compliance with safety procedures The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Aug 12, 2025
Full time
We are looking for someone with an MCA Boatmasters license to skipper a class V 37 passenger vessel in Poole harbour, to provide an island service for residents, staff and volunteers. Salary: £26,793 per annum (£26,793 - £28,509 - depending on experience) Contract: Permanent Hours: Full-time, 37.5 hours per week. Potential start date: ASAP This is a key representative role that includes accommodation on the island, a two-bedroom cottage that overlooks the harbour at the front and the lagoon behind. Between two other skippers you will also be responsible for the evening boat service and the out of hours on call service on a rotated basis. Internally you'll be known as 'Boat Operator/Ranger'. What it's like to work here Stunning Brownsea island is located in Poole Harbour. The island is a haven for wildlife, with an array of habitats including woodland, heathland and a lagoon. The thriving outdoor centre hosts a variety of sports and activities. Travelling to work by water is one of the perks of the job at Brownsea Island and a free boat is available for staff. If you are enthusiastic, customer-focused and love the great outdoors, the team would love to hear from you. What you'll be doing You will be required to operate a safe, efficient and professional boat service. You will ensure that all boats are operated and maintained in accordance with current regulations and guidelines. Who we're looking for The primary part of this role will be to work as a boat skipper, therefore to be successful you'll need to have: a MCA Boatmasters Licence experience in handling boats in varying and challenging sea conditions demonstrate a passion for nature, heritage and the outdoors a full UK driving licence be an excellent team player be able to work safely, with risk assessments and compliance with safety procedures The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Are you looking for a new career in sales and customer service? Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry. Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives. Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment. Successful candidates will: Have strong communication skills and customer service skills Be self-motivated Have a tenacious approach to personal development Possess a competitive sales mentality Have an entrepreneurial mind-set Sales advisors and Customer Service advisors will: Approach new and potential customers on behalf of their clients Keep up to date with relevant client product information Understand customer trends and market traits Provide excellent Customer Service in a professional manner Complete Sales and relevant paperwork to a high standard Set individual sales targets and goals to achieve No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'. Apply now. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Aug 08, 2025
Full time
Are you looking for a new career in sales and customer service? Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry. Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives. Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment. Successful candidates will: Have strong communication skills and customer service skills Be self-motivated Have a tenacious approach to personal development Possess a competitive sales mentality Have an entrepreneurial mind-set Sales advisors and Customer Service advisors will: Approach new and potential customers on behalf of their clients Keep up to date with relevant client product information Understand customer trends and market traits Provide excellent Customer Service in a professional manner Complete Sales and relevant paperwork to a high standard Set individual sales targets and goals to achieve No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'. Apply now. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Business Development Executive Location: Southend, SS1 2BB Salary: £30,000 - £35,000 per annum basic + £12,000 OTE Contract Type: Permanent - Full-time or Part Time The company is a Great Place To Work certified business. They are a leading B2B telemarketing agency that has been delivering award-winning lead-generation campaigns since 2009. They value their staff and have an inclusive culture, sharing a common goal of delivering successful telemarketing campaigns for their clients. Their clients include Technology Companies, Start-Ups, Apprenticeship Providers, and manufacturers such as Jacobs Engineering, Assa Abloy, and Brunel University, although the majority are SMEs that want to grow their businesses. The Role As a Business Development Executive, you'll be part of a professional telemarketing team and the key new business development representative for several of Beanstalk's clients. The role involves making outbound calls and sending introductory emails to generate sales leads for their clients. You will only contact businesses, not consumers. You will need to be able to engage with different personalities and decision-makers, from Facilities Managers to HR Directors. A key part of the role is building a relationship with the clients whose campaigns you're working on. This is an office-based role at their offices in central Southend. Full support and training are provided, including sales training and product training for the various campaigns you will work on. Hours of work are 8.45 - 17.00, Monday- Thursday, and 8.45 - 16.00 on Friday, or Part-Time, considered for the right person. Skills and Qualifications Sales, Telesales, Lead Generation, or Telemarketing experience is preferable They will consider applications from people with a Call Centre or Customer Service background, where you have experience engaging with people and striving to deliver outstanding service. Many of their team have been with Beanstalk for many years, so they are looking for someone who values stability and a grown-up, collaborative working environment. Career Development There is a clear path to move into an Account Management role, where your earnings will be £50k+. You will need to overdeliver in the Business Development Executive role for a minimum of 6 months and demonstrate your ability to manage and guide clients to get the maximum from their lead generation budget. Benefits Starting salary of £30,000 - £35,000 Commission of £800 - £1,000 per month Pension scheme 28 days holiday Career Development Opportunities Beanstalk is officially a Great Place to Work To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
Aug 08, 2025
Full time
Business Development Executive Location: Southend, SS1 2BB Salary: £30,000 - £35,000 per annum basic + £12,000 OTE Contract Type: Permanent - Full-time or Part Time The company is a Great Place To Work certified business. They are a leading B2B telemarketing agency that has been delivering award-winning lead-generation campaigns since 2009. They value their staff and have an inclusive culture, sharing a common goal of delivering successful telemarketing campaigns for their clients. Their clients include Technology Companies, Start-Ups, Apprenticeship Providers, and manufacturers such as Jacobs Engineering, Assa Abloy, and Brunel University, although the majority are SMEs that want to grow their businesses. The Role As a Business Development Executive, you'll be part of a professional telemarketing team and the key new business development representative for several of Beanstalk's clients. The role involves making outbound calls and sending introductory emails to generate sales leads for their clients. You will only contact businesses, not consumers. You will need to be able to engage with different personalities and decision-makers, from Facilities Managers to HR Directors. A key part of the role is building a relationship with the clients whose campaigns you're working on. This is an office-based role at their offices in central Southend. Full support and training are provided, including sales training and product training for the various campaigns you will work on. Hours of work are 8.45 - 17.00, Monday- Thursday, and 8.45 - 16.00 on Friday, or Part-Time, considered for the right person. Skills and Qualifications Sales, Telesales, Lead Generation, or Telemarketing experience is preferable They will consider applications from people with a Call Centre or Customer Service background, where you have experience engaging with people and striving to deliver outstanding service. Many of their team have been with Beanstalk for many years, so they are looking for someone who values stability and a grown-up, collaborative working environment. Career Development There is a clear path to move into an Account Management role, where your earnings will be £50k+. You will need to overdeliver in the Business Development Executive role for a minimum of 6 months and demonstrate your ability to manage and guide clients to get the maximum from their lead generation budget. Benefits Starting salary of £30,000 - £35,000 Commission of £800 - £1,000 per month Pension scheme 28 days holiday Career Development Opportunities Beanstalk is officially a Great Place to Work To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
Customer Support Executive page is loaded Customer Support Executive Apply locations London, Westgate time type Full time posted on Posted Yesterday time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id R096084 Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands. Kantar Media is a wholly owned but operationally independent part of the Kantar Group. Job Details Kantar is the world's leading data, insights and consulting company and our Media colleagues are the experts in understanding the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable our clients to better understand media audiences and their relationships with brands. Job Details Kantar Media has won the contract for a new Cross-Media Measurement Programme called Origin; that is the first of its kind world-wide. We are looking for forward-thinking, diverse, and client-centric individuals to join our team and make Origin a success. The Media Division at Kantar are experts in understanding the changing media landscape. Our Audience Measurement teams are charged with developing new approaches to measure this and that is where Project Origin comes in. Project Origin has been designed to address the needs of advertisers, who want to understand and plan campaigns across digital and broadcast platforms (from TikTok to BBC to YouTube) - we've pulled together all our latest thinking, our most up-to-date meters and our relationships with the online publishers such as Google and Facebook, and the result is something that we believe is the future of audience measurement. Kantar is the world's leading data, insights, and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar's 25,000 people based in more than 100 countries help the world's leading organisations succeed and grow. Nobody knows people better than Kantar. This is your opportunity to join a fantastic team and be involved in setting up something genuinely ground-breaking. Our Origin Service Centre Execs are the key relationship holders between Kantar and our Origin panel members, delivering an excellent level of service and important support to our panel. In the role of Origin Service Centre Exec, you would work closely with our Origin Regional Solution Techs and all other Origin teams to ensure a seamless client-centric service to our Panel. Tasks & Responsibilities Contacting panel members to book appointments for our Origin Solutions & Service Techs to visit, either a first-time installation or revisit Responding to incoming calls from panel members and recording the outcome of calls in the contact history database Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering Liaising with technicians whilst in panel member homes to perform interactive tests and quality checks Capturing information from technicians about the equipment in the panel members homes and updating a central database Collaborating with Continuous Improvement (CI) agents to identify and address areas for improvement in the service Providing support on ad hoc projects and initiatives Conducting validation checks to identify any issues with data held against a home that could impact data processing Work with the wider Origin team to ensure SLA's (Service Level Agreements) and project deadlines are met Your Profile and Key Skills Communication - excellent relationship building and communication skills with internal stakeholders and panel members Customer service - Polite and professional telephone manner with a positive attitude towards problem solving Collaboration - proactive and strong self-motivated team player who is happy to lend a hand when needed Problem solving - ability to work in a fast-paced environment with demonstrable experience of working to deadlines Performs tasks efficiently with a high level of accuracy Good organisational and administrative skills with a focus on work being correctly prioritised and completed in a timely manner Ability to multitask with a flexible attitude to work Our Offer At Kantar we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics. Why join Kantar? We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar. And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we're flexible in our approach to ensure people feel included and accepted. We're committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you're not a perfect fit, we'd love to receive your application and talk to you about this job or others at Kantar. Country United Kingdom Why join Kantar? We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.
Aug 07, 2025
Full time
Customer Support Executive page is loaded Customer Support Executive Apply locations London, Westgate time type Full time posted on Posted Yesterday time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id R096084 Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands. Kantar Media is a wholly owned but operationally independent part of the Kantar Group. Job Details Kantar is the world's leading data, insights and consulting company and our Media colleagues are the experts in understanding the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable our clients to better understand media audiences and their relationships with brands. Job Details Kantar Media has won the contract for a new Cross-Media Measurement Programme called Origin; that is the first of its kind world-wide. We are looking for forward-thinking, diverse, and client-centric individuals to join our team and make Origin a success. The Media Division at Kantar are experts in understanding the changing media landscape. Our Audience Measurement teams are charged with developing new approaches to measure this and that is where Project Origin comes in. Project Origin has been designed to address the needs of advertisers, who want to understand and plan campaigns across digital and broadcast platforms (from TikTok to BBC to YouTube) - we've pulled together all our latest thinking, our most up-to-date meters and our relationships with the online publishers such as Google and Facebook, and the result is something that we believe is the future of audience measurement. Kantar is the world's leading data, insights, and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar's 25,000 people based in more than 100 countries help the world's leading organisations succeed and grow. Nobody knows people better than Kantar. This is your opportunity to join a fantastic team and be involved in setting up something genuinely ground-breaking. Our Origin Service Centre Execs are the key relationship holders between Kantar and our Origin panel members, delivering an excellent level of service and important support to our panel. In the role of Origin Service Centre Exec, you would work closely with our Origin Regional Solution Techs and all other Origin teams to ensure a seamless client-centric service to our Panel. Tasks & Responsibilities Contacting panel members to book appointments for our Origin Solutions & Service Techs to visit, either a first-time installation or revisit Responding to incoming calls from panel members and recording the outcome of calls in the contact history database Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering Liaising with technicians whilst in panel member homes to perform interactive tests and quality checks Capturing information from technicians about the equipment in the panel members homes and updating a central database Collaborating with Continuous Improvement (CI) agents to identify and address areas for improvement in the service Providing support on ad hoc projects and initiatives Conducting validation checks to identify any issues with data held against a home that could impact data processing Work with the wider Origin team to ensure SLA's (Service Level Agreements) and project deadlines are met Your Profile and Key Skills Communication - excellent relationship building and communication skills with internal stakeholders and panel members Customer service - Polite and professional telephone manner with a positive attitude towards problem solving Collaboration - proactive and strong self-motivated team player who is happy to lend a hand when needed Problem solving - ability to work in a fast-paced environment with demonstrable experience of working to deadlines Performs tasks efficiently with a high level of accuracy Good organisational and administrative skills with a focus on work being correctly prioritised and completed in a timely manner Ability to multitask with a flexible attitude to work Our Offer At Kantar we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics. Why join Kantar? We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar. And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we're flexible in our approach to ensure people feel included and accepted. We're committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you're not a perfect fit, we'd love to receive your application and talk to you about this job or others at Kantar. Country United Kingdom Why join Kantar? We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in English (native or bilingual level) A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Job Type: Contract Pay: From £15.00 per hour Work Location: Remote
Aug 06, 2025
Full time
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in English (native or bilingual level) A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Job Type: Contract Pay: From £15.00 per hour Work Location: Remote
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in English (native or bilingual level) A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Job Type: Contract Pay: From £15.00 per hour Work Location: Remote
Aug 06, 2025
Full time
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in English (native or bilingual level) A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Job Type: Contract Pay: From £15.00 per hour Work Location: Remote
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in English (native or bilingual level) A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Job Type: Contract Pay: From £15.00 per hour Work Location: Remote
Aug 05, 2025
Full time
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in English (native or bilingual level) A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Job Type: Contract Pay: From £15.00 per hour Work Location: Remote
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in English (native or bilingual level) A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Job Type: Contract Pay: From £15.00 per hour Work Location: Remote
Aug 05, 2025
Full time
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in English (native or bilingual level) A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Job Type: Contract Pay: From £15.00 per hour Work Location: Remote
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in English (native or bilingual level) A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Job Type: Contract Pay: From £15.00 per hour Work Location: Remote
Aug 05, 2025
Full time
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in English (native or bilingual level) A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Job Type: Contract Pay: From £15.00 per hour Work Location: Remote
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in English (native or bilingual level) A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Job Type: Contract Pay: From £15.00 per hour Work Location: Remote
Aug 05, 2025
Full time
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say. As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours. Benefits: This is a full-time or part-time REMOTE position You'll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work Responsibilities: Come up with diverse conversations over a range of topics Write high-quality answers when given specific prompts Compare the performance of different AI models Research and fact-check AI responses Qualifications: Fluent in English (native or bilingual level) A bachelor's degree (completed or in progress) Excellent writing and grammar skills Strong research and fact-checking skills to ensure accuracy and originality Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Job Type: Contract Pay: From £15.00 per hour Work Location: Remote
