Job Title: SHE Advisor - Policy & Governance Location: Barrow-in-Furness. This is a full-time on-site role Salary: Competitive What you'll be doing: Delivering process management support and expert consultation to a diverse range of stakeholders, driving continuous improvement initiative Leading the facilitation pf process development activities across the Submarines business Providing timely, consistent guidance, coaching, and governance on Safety, Health, and Environmental (SHE) standards and legislation to support all organisational activities Contributing to the development and integration of an enhanced safety culture within the Submarines business, while actively supporting the SHE improvement programme Maintaining a professional and accountable interface with key stakeholders, including functional leads , regulatory bodies, contractors, and customers Ensuring the effective and timely delivery of all relevant elements of the Safety, Health, and Environment Operational Plan and Strategy across all submarine sites Your skills and experiences: Essential: Proven background in the development and implantation of robust management systems Demonstrated experience in drafting policy documents, official company codes, or formal documentation Strong ability to interpret and apply relevant regulations, Approved Codes of Practice (ACoPs), and industry guidance Possession of a NEBOSH General Certificate or a equivalent health and safety qualification Desirable: Skilled in delivering training and coaching to individuals or teams Experience or understanding of data record retention practices and associated compliance requirements Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Policy and Governance Team: As a Policy & Governance SHE Advisor, you will play a key role in one of the UK's most advanced engineering programmes, providing expert Safety, Health, and Environmental (SHE) guidance to ensure the safe construction and successful delivery of the next generation of Nuclear Submarines. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 5th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jan 23, 2026
Full time
Job Title: SHE Advisor - Policy & Governance Location: Barrow-in-Furness. This is a full-time on-site role Salary: Competitive What you'll be doing: Delivering process management support and expert consultation to a diverse range of stakeholders, driving continuous improvement initiative Leading the facilitation pf process development activities across the Submarines business Providing timely, consistent guidance, coaching, and governance on Safety, Health, and Environmental (SHE) standards and legislation to support all organisational activities Contributing to the development and integration of an enhanced safety culture within the Submarines business, while actively supporting the SHE improvement programme Maintaining a professional and accountable interface with key stakeholders, including functional leads , regulatory bodies, contractors, and customers Ensuring the effective and timely delivery of all relevant elements of the Safety, Health, and Environment Operational Plan and Strategy across all submarine sites Your skills and experiences: Essential: Proven background in the development and implantation of robust management systems Demonstrated experience in drafting policy documents, official company codes, or formal documentation Strong ability to interpret and apply relevant regulations, Approved Codes of Practice (ACoPs), and industry guidance Possession of a NEBOSH General Certificate or a equivalent health and safety qualification Desirable: Skilled in delivering training and coaching to individuals or teams Experience or understanding of data record retention practices and associated compliance requirements Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Policy and Governance Team: As a Policy & Governance SHE Advisor, you will play a key role in one of the UK's most advanced engineering programmes, providing expert Safety, Health, and Environmental (SHE) guidance to ensure the safe construction and successful delivery of the next generation of Nuclear Submarines. We offer relocation support across all Submarine roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 5th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, and YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Technical Account Manager Position Summary: 80% of breaches involve privileged credential misuse. Delinea, the leader in Cloud-Ready Privilege Access Management is ready to help minimize the potential attack surface. As such, we are seeking an experienced and self-driven Technical Account Manager to join our outstanding Customer Success team. If you are well versed in and have a passion for Privilege Access Management, Cyber Security, Infrastructure and Identity Security, and experience working with Enterprise customers in a technical trusted advisory role, you might have what it takes to become a Delinea Technical Account Manager. This individual will need to be detail oriented, proactive, and able to perform well under pressure. If you are motivated by challenges, have a passion for excellence, and are customer centric then this could be the opportunity for you. Accountability, motivation, creativity, and tenacity are the key success attributes for this role. What You'll Do: Serve as a technical subject matter expert for Delinea's Privilege Access services and product offerings Be the customer trusted advisor to ensure engagement and success with the Delinea solution deployment, expedite resolutions to obstacles, and help them derive the most out of their Delinea investment. Regularly monitor customer health, and communicate results with regional sales team, support, and renewals team Deliver remote services to new and existing customers including software configuration, onboarding, and training Engage with customers to quickly resolve high priority issues impacting their service delivery Track new bugs, new product releases, and security vulnerabilities and proactively notify customer of any changes that may impact its environments. Will serve as the customer advocate for promoting customer interest within Delinea Engineering and Product Management organizations for future functionality and product roadmap items. Regular review sessions to validate plans, configurations, and designs centered around Delinea software and operations. Document customer environment details and share with Delinea Support and Engineering teams for faster issue root cause and resolution. Coordinate and oversee Early Beta Access program of new releases, identifying opportunities to impact future product direction and assist with the testing and validation process Subject to travel and safety restrictions, travel to customer facilities primarily in North America for Quarterly Business Reviews and Solution assessment. Maintain an established level of performance with our customers measured via satisfaction surveys Foster and leverage key relationships inside Delinea to influence various functional groups to apply key resources to solve customer issues quickly. Develop and present executive facing reports that summarize real time situational updates and analysis as well as key themes extracted from escalations worldwide. What You'll Bring: 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer Understanding of applications, infrastructure and processes used in large organizations that are typically integrated with Privilege Access Management solutions Previous experience with Delinea or with other Privilege Access Service solutions such as CyberArk, BeyondTrust, etc. is a big plus Experience leading large, transformational technology projects that cross typical enterprise silos Experience addressing significant technical challenges with minimal supervision or guidance. Proven ability to plan, organize, and prioritize multiple projects and responsibilities on a weekly basis. Comfortable interfacing directly with complex, multi divisional, multi geographical clients, preferably at the director level Demonstrated ability to quickly and proficiently understand and absorb new information. Prior success delivering objectives in a consistent and professional manner through both expected and unforeseen challenges. Must have demonstrated strong written and verbal communication skills in a professional setting with an ability to articulate complex operations to technical audiences. Must be able to construct documentation that identifies current and established operational procedures, and proposed modifications and changes in a clear and concise manner is imperative. Technical Competencies Microsoft Active Directory administration and design experience Microsoft Windows server administration and engineering experience Expertise with at least one major Infrastructure as a Services (IaaS) provider such as Microsoft Azure or Amazon. Must have UNIX and/or Linux administration experience in large organizations. Experience with NIS, or LDAP administration is a plus. Previous experience working with cloud or as a service solutions Strong compliance knowledge (PCI, SOX, GLBA, etc.) as related to infrastructure security and access management Should have a working knowledge of UNIX authentication and authorization management, PAM, NSS & Kerberos Experience with other PAS solutions such as BeyondTrust, CyberArk, etc. Demonstrated capabilities with scripting languages such as perl and PowerShell Network Storage Device Administration experience is a plus Microsoft SQL Reporting Services experience is a plus Experience with Microsoft Clustering Services (MCS) is a plus Experience with RabbitMQ or message brokering is a plus Why work at Delinea? We're passionate problem solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success: Spirited - We bring energy and passion to everything we do Trust - We act with integrity and deliver on our commitments Respect - We listen, value different perspectives, and work as one team Ownership - We take initiative and follow through Nimble - We adapt quickly in a fast changing environment Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day to day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affinnitive Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
Jan 23, 2026
Full time
About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, and YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Technical Account Manager Position Summary: 80% of breaches involve privileged credential misuse. Delinea, the leader in Cloud-Ready Privilege Access Management is ready to help minimize the potential attack surface. As such, we are seeking an experienced and self-driven Technical Account Manager to join our outstanding Customer Success team. If you are well versed in and have a passion for Privilege Access Management, Cyber Security, Infrastructure and Identity Security, and experience working with Enterprise customers in a technical trusted advisory role, you might have what it takes to become a Delinea Technical Account Manager. This individual will need to be detail oriented, proactive, and able to perform well under pressure. If you are motivated by challenges, have a passion for excellence, and are customer centric then this could be the opportunity for you. Accountability, motivation, creativity, and tenacity are the key success attributes for this role. What You'll Do: Serve as a technical subject matter expert for Delinea's Privilege Access services and product offerings Be the customer trusted advisor to ensure engagement and success with the Delinea solution deployment, expedite resolutions to obstacles, and help them derive the most out of their Delinea investment. Regularly monitor customer health, and communicate results with regional sales team, support, and renewals team Deliver remote services to new and existing customers including software configuration, onboarding, and training Engage with customers to quickly resolve high priority issues impacting their service delivery Track new bugs, new product releases, and security vulnerabilities and proactively notify customer of any changes that may impact its environments. Will serve as the customer advocate for promoting customer interest within Delinea Engineering and Product Management organizations for future functionality and product roadmap items. Regular review sessions to validate plans, configurations, and designs centered around Delinea software and operations. Document customer environment details and share with Delinea Support and Engineering teams for faster issue root cause and resolution. Coordinate and oversee Early Beta Access program of new releases, identifying opportunities to impact future product direction and assist with the testing and validation process Subject to travel and safety restrictions, travel to customer facilities primarily in North America for Quarterly Business Reviews and Solution assessment. Maintain an established level of performance with our customers measured via satisfaction surveys Foster and leverage key relationships inside Delinea to influence various functional groups to apply key resources to solve customer issues quickly. Develop and present executive facing reports that summarize real time situational updates and analysis as well as key themes extracted from escalations worldwide. What You'll Bring: 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer Understanding of applications, infrastructure and processes used in large organizations that are typically integrated with Privilege Access Management solutions Previous experience with Delinea or with other Privilege Access Service solutions such as CyberArk, BeyondTrust, etc. is a big plus Experience leading large, transformational technology projects that cross typical enterprise silos Experience addressing significant technical challenges with minimal supervision or guidance. Proven ability to plan, organize, and prioritize multiple projects and responsibilities on a weekly basis. Comfortable interfacing directly with complex, multi divisional, multi geographical clients, preferably at the director level Demonstrated ability to quickly and proficiently understand and absorb new information. Prior success delivering objectives in a consistent and professional manner through both expected and unforeseen challenges. Must have demonstrated strong written and verbal communication skills in a professional setting with an ability to articulate complex operations to technical audiences. Must be able to construct documentation that identifies current and established operational procedures, and proposed modifications and changes in a clear and concise manner is imperative. Technical Competencies Microsoft Active Directory administration and design experience Microsoft Windows server administration and engineering experience Expertise with at least one major Infrastructure as a Services (IaaS) provider such as Microsoft Azure or Amazon. Must have UNIX and/or Linux administration experience in large organizations. Experience with NIS, or LDAP administration is a plus. Previous experience working with cloud or as a service solutions Strong compliance knowledge (PCI, SOX, GLBA, etc.) as related to infrastructure security and access management Should have a working knowledge of UNIX authentication and authorization management, PAM, NSS & Kerberos Experience with other PAS solutions such as BeyondTrust, CyberArk, etc. Demonstrated capabilities with scripting languages such as perl and PowerShell Network Storage Device Administration experience is a plus Microsoft SQL Reporting Services experience is a plus Experience with Microsoft Clustering Services (MCS) is a plus Experience with RabbitMQ or message brokering is a plus Why work at Delinea? We're passionate problem solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success: Spirited - We bring energy and passion to everything we do Trust - We act with integrity and deliver on our commitments Respect - We listen, value different perspectives, and work as one team Ownership - We take initiative and follow through Nimble - We adapt quickly in a fast changing environment Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day to day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affinnitive Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
Are you passionate about delivering excellent customer service and eager to develop your skills in a welcoming and professional environment? This is a fantastic opportunity to join a forward-thinking organisation on an ongoing basis. As a Temporary Customer Support Advisor, you will play a key role in supporting customers, providing clear information, and resolving enquiries. If you thrive on engaging with customers in a telephone based role, this could be the perfect fit for you. Please note, this is a full-time, temporary position paid on a weekly PAYE basis, and it will require a quick start. Lengthy notice periods therefore cannot be accommodated. Temporary Customer Support Advisor Responsibilities This position will involve, but will not be limited to: Responding to enquiries via the telephone and email. Explaining the benefits and procedures associated with service, supporting onboarding effectively. Managing inbound and outbound calls, ensuring timely follow-up. Updating internal databases and registers. Using data management tools to track interactions and update records accurately. Maintaining high levels of accuracy in all communication and data entry. Temporary Customer Support Advisor Rewards Full-time hours of 37.5 hours per week, working from 9am to 5.30pm with an unpaid lunch break. Supportive team environment, encouraging collaboration and problem-solving. The Company Since its establishment, the company has expanded rapidly, working across multiple sectors and regions. They prioritise service, innovation, and building strong relationships with clients and partners. Temporary Customer Support Advisor Experience Essentials Proven experience in a commercial Customer Service post; able to work to targets and KPIs effectively. Strong data management and analysis skills, with a working knowledge of Excel. Excellent organisational skills and attention to detail. Articulate communicator with confident telephone manner and interpersonal skills. Ability to adapt quickly to changing business needs and priorities. Good working knowledge of MS Office applications. Location Based in West Oxford, the role offers on site parking. Action If you would like to find out more about this excellent opportunity, then please apply online today! Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.
Jan 23, 2026
Seasonal
Are you passionate about delivering excellent customer service and eager to develop your skills in a welcoming and professional environment? This is a fantastic opportunity to join a forward-thinking organisation on an ongoing basis. As a Temporary Customer Support Advisor, you will play a key role in supporting customers, providing clear information, and resolving enquiries. If you thrive on engaging with customers in a telephone based role, this could be the perfect fit for you. Please note, this is a full-time, temporary position paid on a weekly PAYE basis, and it will require a quick start. Lengthy notice periods therefore cannot be accommodated. Temporary Customer Support Advisor Responsibilities This position will involve, but will not be limited to: Responding to enquiries via the telephone and email. Explaining the benefits and procedures associated with service, supporting onboarding effectively. Managing inbound and outbound calls, ensuring timely follow-up. Updating internal databases and registers. Using data management tools to track interactions and update records accurately. Maintaining high levels of accuracy in all communication and data entry. Temporary Customer Support Advisor Rewards Full-time hours of 37.5 hours per week, working from 9am to 5.30pm with an unpaid lunch break. Supportive team environment, encouraging collaboration and problem-solving. The Company Since its establishment, the company has expanded rapidly, working across multiple sectors and regions. They prioritise service, innovation, and building strong relationships with clients and partners. Temporary Customer Support Advisor Experience Essentials Proven experience in a commercial Customer Service post; able to work to targets and KPIs effectively. Strong data management and analysis skills, with a working knowledge of Excel. Excellent organisational skills and attention to detail. Articulate communicator with confident telephone manner and interpersonal skills. Ability to adapt quickly to changing business needs and priorities. Good working knowledge of MS Office applications. Location Based in West Oxford, the role offers on site parking. Action If you would like to find out more about this excellent opportunity, then please apply online today! Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.
Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks). Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes. Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction. Identify complex queries and escalate as necessary to achieve fair outcomes. Provide clear and efficient responses while adhering to company guidelines. Accurately update the client database with essential information. Comply with client and regulatory policies and procedures. What You'll Need: Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping skills. Basic IT skills. Experience in a customer service environment is a plus! Why join us? Ongoing Opportunities: Long-term assignments with regular permanent roles available. Weekly Pay: Enjoy weekly pay for your hard work! Free Parking: Convenient parking available on-site. Ready to Make a Difference? If you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service. Apply today and take the first step towards an exciting career with our client! If you do not hear from us, then unfortanutely Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jan 23, 2026
Contractor
Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks). Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes. Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction. Identify complex queries and escalate as necessary to achieve fair outcomes. Provide clear and efficient responses while adhering to company guidelines. Accurately update the client database with essential information. Comply with client and regulatory policies and procedures. What You'll Need: Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping skills. Basic IT skills. Experience in a customer service environment is a plus! Why join us? Ongoing Opportunities: Long-term assignments with regular permanent roles available. Weekly Pay: Enjoy weekly pay for your hard work! Free Parking: Convenient parking available on-site. Ready to Make a Difference? If you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service. Apply today and take the first step towards an exciting career with our client! If you do not hear from us, then unfortanutely Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Service Advisor Temporary - 3 month contract with potential to extend Full time 14.12 per hour Our client, a well-established organisation in the customer service industry, is seeking a Customer Service Advisor to join their team near Ocean Way, Cardiff. This is a temporary position, offering an hourly rate of 14.12. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and addressing inquiries and concerns promptly and efficiently. Your primary duties will include answering customer calls, responding to emails, and resolving any issues or complaints in a professional and courteous manner. Key Responsibilities: Handle a high volume of incoming customer calls and emails Provide accurate and timely information to customers regarding products and services Resolve customer complaints and concerns effectively, ensuring customer satisfaction Maintain accurate customer records and update relevant databases Escalate complex issues to the appropriate departments when necessary Collaborate with other team members to ensure a seamless customer experience Stay up-to-date with knowledge to assist customers effectively Requirements: Previous experience in a customer service role is preferred Excellent communication and interpersonal skills Strong problem-solving abilities with a solution-oriented mindset Ability to handle high-pressure situations in a calm and professional manner Proficient computer skills and knowledge of relevant software applications Flexibility to work on a rotating shift schedule, including evenings and weekends If you are a customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for the role of Customer Service Advisor with our client. Join their dynamic team and contribute to their commitment to customer satisfaction. To apply, please submit your CV and a cover letter highlighting your relevant experience and suitability for the position. We welcome applicants from all backgrounds and value diversity in our workplace. Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted. Thank you for your understanding. Our client is an equal opportunity employer committed to creating a diverse and inclusive workplace. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 22, 2026
Seasonal
Customer Service Advisor Temporary - 3 month contract with potential to extend Full time 14.12 per hour Our client, a well-established organisation in the customer service industry, is seeking a Customer Service Advisor to join their team near Ocean Way, Cardiff. This is a temporary position, offering an hourly rate of 14.12. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and addressing inquiries and concerns promptly and efficiently. Your primary duties will include answering customer calls, responding to emails, and resolving any issues or complaints in a professional and courteous manner. Key Responsibilities: Handle a high volume of incoming customer calls and emails Provide accurate and timely information to customers regarding products and services Resolve customer complaints and concerns effectively, ensuring customer satisfaction Maintain accurate customer records and update relevant databases Escalate complex issues to the appropriate departments when necessary Collaborate with other team members to ensure a seamless customer experience Stay up-to-date with knowledge to assist customers effectively Requirements: Previous experience in a customer service role is preferred Excellent communication and interpersonal skills Strong problem-solving abilities with a solution-oriented mindset Ability to handle high-pressure situations in a calm and professional manner Proficient computer skills and knowledge of relevant software applications Flexibility to work on a rotating shift schedule, including evenings and weekends If you are a customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for the role of Customer Service Advisor with our client. Join their dynamic team and contribute to their commitment to customer satisfaction. To apply, please submit your CV and a cover letter highlighting your relevant experience and suitability for the position. We welcome applicants from all backgrounds and value diversity in our workplace. Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted. Thank you for your understanding. Our client is an equal opportunity employer committed to creating a diverse and inclusive workplace. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Retail Advisor Salary: £13.12 p/h plus 20% on target commission Location: Coleraine At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success. Resilience isn't just a trait, it's a superpower. Whether you've navigated life's challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we're looking for. Adaptability is key. In a world that's always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you'll fit right in. You don't need retail experience - just the drive to succeed and the confidence to be yourself. We'll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise. At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success. Resilience isn't just a trait, it's a superpower. Whether you've navigated life's challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we're looking for. Adaptability is key. In a world that's always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you'll fit right in. You don't need retail experience - just the drive to succeed and the confidence to be yourself. We'll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise. At EE, you'll find more than just a job - you'll find a team that values your resilience, supports your growth, and celebrates your success. Ready to turn your strengths into a rewarding career? Apply today. At EE we aim to look after both our colleagues and our customers. As this role is regulated, anyone that applies will be subject to a bankruptcy and criminal record check. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks
Jan 22, 2026
Full time
Retail Advisor Salary: £13.12 p/h plus 20% on target commission Location: Coleraine At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success. Resilience isn't just a trait, it's a superpower. Whether you've navigated life's challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we're looking for. Adaptability is key. In a world that's always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you'll fit right in. You don't need retail experience - just the drive to succeed and the confidence to be yourself. We'll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise. At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success. Resilience isn't just a trait, it's a superpower. Whether you've navigated life's challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we're looking for. Adaptability is key. In a world that's always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you'll fit right in. You don't need retail experience - just the drive to succeed and the confidence to be yourself. We'll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise. At EE, you'll find more than just a job - you'll find a team that values your resilience, supports your growth, and celebrates your success. Ready to turn your strengths into a rewarding career? Apply today. At EE we aim to look after both our colleagues and our customers. As this role is regulated, anyone that applies will be subject to a bankruptcy and criminal record check. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks
We are looking for a Store Manager to join Team OB in our Horsham store. As a Store Manager, you will lead the store to success by boosting sales and motivating your team. Reporting to the Area Manager, you will bring enthusiasm, positivity and joy by inspiring your customers and colleagues and maximising sales. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts, and we are open to having conversations about working flexibly. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role OB Store Managers will: Analyse a variety of reports to measure the success of the store and team. Work with KPIs to evaluate the store's performance and identify development areas. Provide exceptional leadership and guidance to all team members, making sure their personal objectives and the store's objectives are being met. Conduct progress meetings and appraisals in a timely manner for all team members, setting them SMART goals to work towards. Communicate any development/training issues that are identified to the Area Manager and People Advisor. Ensure exemplary customer service is delivered by the team at all times. Make sure the team always adhere to OB operational standards. Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice. Bonas Benefits: Generous employee discount up to 60% off all OB products Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Refer a Friend incentive Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support through our 360L eLearning platform Free refreshments and treats in store What we look for: Experience in team management. Positivity, vibrancy and ready to take on anything. Someone who is kind, helpful and considerate towards customers and team members alike. Exceptional organisation skills and natural multi-tasking ability. Commercial awareness. Ambition, resourcefulness and someone who's looking for opportunities to learn more. Equality, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website:
Jan 22, 2026
Full time
We are looking for a Store Manager to join Team OB in our Horsham store. As a Store Manager, you will lead the store to success by boosting sales and motivating your team. Reporting to the Area Manager, you will bring enthusiasm, positivity and joy by inspiring your customers and colleagues and maximising sales. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts, and we are open to having conversations about working flexibly. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role OB Store Managers will: Analyse a variety of reports to measure the success of the store and team. Work with KPIs to evaluate the store's performance and identify development areas. Provide exceptional leadership and guidance to all team members, making sure their personal objectives and the store's objectives are being met. Conduct progress meetings and appraisals in a timely manner for all team members, setting them SMART goals to work towards. Communicate any development/training issues that are identified to the Area Manager and People Advisor. Ensure exemplary customer service is delivered by the team at all times. Make sure the team always adhere to OB operational standards. Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice. Bonas Benefits: Generous employee discount up to 60% off all OB products Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Refer a Friend incentive Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support through our 360L eLearning platform Free refreshments and treats in store What we look for: Experience in team management. Positivity, vibrancy and ready to take on anything. Someone who is kind, helpful and considerate towards customers and team members alike. Exceptional organisation skills and natural multi-tasking ability. Commercial awareness. Ambition, resourcefulness and someone who's looking for opportunities to learn more. Equality, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website:
Permanent Full time We are looking to recruit a Customer Service Advisor to join our team based from our Osprey House office in Chingford. About the Role We re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. In this role, you ll be the first point of contact for our tenants handling incoming calls and scheduling appointments efficiently to ensure we meet our Service Level Agreements. You ll manage bookings using our MSI scheduling system, allocating operatives and subcontractors to jobs while keeping customers fully informed at every step. You ll also liaise with supervisors to make sure all materials and equipment are ready ahead of scheduled appointments. A key part of your role will be handling a variety of customer queries, ranging from routine repair requests to more complex or sensitive issues. Your goal will be to provide a professional, empathetic service that builds trust and confidence with every customer interaction. About You Experience in a call centre or customer service role, handling inbound calls and emails professionally. Strong administrative and organisational skills with excellent attention to detail. Clear verbal and written communication skills, following scripts and system processes accurately. Ability to support customers to self-resolve simple, low-risk issues where appropriate. Proven ability to manage high call volumes and schedule appointments in line with SLAs and operational needs (Essential) Confident using Microsoft Office and CRM systems (MSI experience advantageous). Experience in social housing, maintenance or repairs is desirable but not essential. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Jan 22, 2026
Full time
Permanent Full time We are looking to recruit a Customer Service Advisor to join our team based from our Osprey House office in Chingford. About the Role We re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. In this role, you ll be the first point of contact for our tenants handling incoming calls and scheduling appointments efficiently to ensure we meet our Service Level Agreements. You ll manage bookings using our MSI scheduling system, allocating operatives and subcontractors to jobs while keeping customers fully informed at every step. You ll also liaise with supervisors to make sure all materials and equipment are ready ahead of scheduled appointments. A key part of your role will be handling a variety of customer queries, ranging from routine repair requests to more complex or sensitive issues. Your goal will be to provide a professional, empathetic service that builds trust and confidence with every customer interaction. About You Experience in a call centre or customer service role, handling inbound calls and emails professionally. Strong administrative and organisational skills with excellent attention to detail. Clear verbal and written communication skills, following scripts and system processes accurately. Ability to support customers to self-resolve simple, low-risk issues where appropriate. Proven ability to manage high call volumes and schedule appointments in line with SLAs and operational needs (Essential) Confident using Microsoft Office and CRM systems (MSI experience advantageous). Experience in social housing, maintenance or repairs is desirable but not essential. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Customer Service Advisor Stockton-on-Tees 157 per day via Umbrella Temporary contract until 30th April 2026 Shifts between 08:00-18:00 Monday-Friday & 09:00-14:00 Saturday How would you like to work within a department that effects people's lives every single day? Are you an empathetic individual who is confident speaking with vulnerable customers who have recently suffered a bereavement? Our client, an internationally recognised retail and commercial bank, are offering you the opportunity to join one of their most crucial teams, where you will support customers in their time of need. So if you have extensive customer service experience, we would love to hear from you. So, where will you be working? You will be working within The Bereavement Contact Centre which provides a bespoke telephony service for callers notifying the Bank of the death of their customer and supports some of their most vulnerable customers. Our client will provide you with comprehensive on-site training to ensure that you feel confident to take ownership and provide a personal service to their callers at a time when it's needed the most. The difference you will make: Helping callers each day by answering queries from customers, customer representatives, solicitors, and colleagues across the Branch network and 3rd parties. Assisting customers representatives who wish to notify the bank of the death of their customer. Helping to keep customers and the bank safe. Solving problems and escalating issues when necessary Updating customer records What we need you to have: Experience in working in a contact centre environment. Excellent verbal and written communication and customer service skills Extensive computer and numeracy skills What would be nice for you to have: Resilience and problem-solving skills A structured approach to work and well organised Excellent attention to detail to ensure quality standards are maintained. Flexible, approachable, and work well under pressure. Working Pattern: Shifts will be scheduled between 08:00-18:00 Monday-Friday & 09:00-14:00 Saturday (lieu days will be given when working Saturdays). This role is based in Teesside, and you will be working on a Hybrid basis Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Jan 22, 2026
Seasonal
Customer Service Advisor Stockton-on-Tees 157 per day via Umbrella Temporary contract until 30th April 2026 Shifts between 08:00-18:00 Monday-Friday & 09:00-14:00 Saturday How would you like to work within a department that effects people's lives every single day? Are you an empathetic individual who is confident speaking with vulnerable customers who have recently suffered a bereavement? Our client, an internationally recognised retail and commercial bank, are offering you the opportunity to join one of their most crucial teams, where you will support customers in their time of need. So if you have extensive customer service experience, we would love to hear from you. So, where will you be working? You will be working within The Bereavement Contact Centre which provides a bespoke telephony service for callers notifying the Bank of the death of their customer and supports some of their most vulnerable customers. Our client will provide you with comprehensive on-site training to ensure that you feel confident to take ownership and provide a personal service to their callers at a time when it's needed the most. The difference you will make: Helping callers each day by answering queries from customers, customer representatives, solicitors, and colleagues across the Branch network and 3rd parties. Assisting customers representatives who wish to notify the bank of the death of their customer. Helping to keep customers and the bank safe. Solving problems and escalating issues when necessary Updating customer records What we need you to have: Experience in working in a contact centre environment. Excellent verbal and written communication and customer service skills Extensive computer and numeracy skills What would be nice for you to have: Resilience and problem-solving skills A structured approach to work and well organised Excellent attention to detail to ensure quality standards are maintained. Flexible, approachable, and work well under pressure. Working Pattern: Shifts will be scheduled between 08:00-18:00 Monday-Friday & 09:00-14:00 Saturday (lieu days will be given when working Saturdays). This role is based in Teesside, and you will be working on a Hybrid basis Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Heating Engineer Support Advisor Salary: £26,000 to £35,000 DOE + bonus + benefits Location: Home-based (must live in Yorkshire - occasional meetings/training in Huddersfield) Hours: Monday to Friday, 9:00am - 5:30pm Aqualine is a market-leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to continued growth, we are looking for an experienced Heating Engineer Support Advisor to join our team. This role is ideal for a qualified heating engineer, installer or service engineer who is looking to move off the tools into a stable, home-based position, while still using their engineering knowledge every day. This role is not suitable for IT, software, telecoms or office-only backgrounds. Applicants must have real-world heating or installation experience. The Role You will act as the main engineering support contact for our sauna and steam room range, helping customers, installers and colleagues with installation guidance, fault diagnosis and product selection. Using your existing heating and electrical knowledge, you will support real-life installation scenarios, advise on power and heating requirements, and help resolve issues efficiently. As the role develops, you will also support internal training and help build clear installation and support materials for the wider team. Key Responsibilities Providing engineering support via phone and email Advising on heating requirements, electrical connections, controls and safe installation Supporting fault-finding on sauna heaters, steam generators and control systems Guiding installers through real-world on-site scenarios Recommending suitable products and accessories and supporting sales where appropriate Processing orders and updating customer records Liaising with warehouse and suppliers regarding stock and deliveries Creating simple installation guides, videos and support documents Assisting with internal training for colleagues and new starters Essential Experience Minimum 2 years' experience as a heating engineer, installer or service engineer Formal heating or electrical qualifications (NVQ, City & Guilds, apprenticeship or equivalent) Strong understanding of heating systems, electrical supplies, controls and fault diagnosis Comfortable speaking with customers and installers by phone Logical, practical problem-solving approach Good written English and attention to detail Basic IT skills (email, CRM, Excel) Desirable (but not essential) Experience with renewables or solar installations Background in HVAC, plant, spa, pool or building services environments Previous support, senior engineer or mentoring experience Interest in wellness or home improvement products Requirements Must be based in Yorkshire and able to attend occasional meetings/training in Huddersfield Proven, stable employment history Dedicated home office with reliable wired internet connection Prior experience working remotely preferred Exclusive commitment to Aqualine (no other employment or side businesses) References and background checks will be completed in line with GDPR and insurance requirements Why Join Aqualine? We are a growing, close-knit team with ambitious plans. You'll play a key role in supporting customers and shaping our engineering support function, with the opportunity to develop into a senior support or training-focused position. If you enjoy solving problems, helping installers get things right first time, and using your engineering knowledge without being on site every day, this role offers the best of both worlds. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Jan 22, 2026
Full time
Heating Engineer Support Advisor Salary: £26,000 to £35,000 DOE + bonus + benefits Location: Home-based (must live in Yorkshire - occasional meetings/training in Huddersfield) Hours: Monday to Friday, 9:00am - 5:30pm Aqualine is a market-leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to continued growth, we are looking for an experienced Heating Engineer Support Advisor to join our team. This role is ideal for a qualified heating engineer, installer or service engineer who is looking to move off the tools into a stable, home-based position, while still using their engineering knowledge every day. This role is not suitable for IT, software, telecoms or office-only backgrounds. Applicants must have real-world heating or installation experience. The Role You will act as the main engineering support contact for our sauna and steam room range, helping customers, installers and colleagues with installation guidance, fault diagnosis and product selection. Using your existing heating and electrical knowledge, you will support real-life installation scenarios, advise on power and heating requirements, and help resolve issues efficiently. As the role develops, you will also support internal training and help build clear installation and support materials for the wider team. Key Responsibilities Providing engineering support via phone and email Advising on heating requirements, electrical connections, controls and safe installation Supporting fault-finding on sauna heaters, steam generators and control systems Guiding installers through real-world on-site scenarios Recommending suitable products and accessories and supporting sales where appropriate Processing orders and updating customer records Liaising with warehouse and suppliers regarding stock and deliveries Creating simple installation guides, videos and support documents Assisting with internal training for colleagues and new starters Essential Experience Minimum 2 years' experience as a heating engineer, installer or service engineer Formal heating or electrical qualifications (NVQ, City & Guilds, apprenticeship or equivalent) Strong understanding of heating systems, electrical supplies, controls and fault diagnosis Comfortable speaking with customers and installers by phone Logical, practical problem-solving approach Good written English and attention to detail Basic IT skills (email, CRM, Excel) Desirable (but not essential) Experience with renewables or solar installations Background in HVAC, plant, spa, pool or building services environments Previous support, senior engineer or mentoring experience Interest in wellness or home improvement products Requirements Must be based in Yorkshire and able to attend occasional meetings/training in Huddersfield Proven, stable employment history Dedicated home office with reliable wired internet connection Prior experience working remotely preferred Exclusive commitment to Aqualine (no other employment or side businesses) References and background checks will be completed in line with GDPR and insurance requirements Why Join Aqualine? We are a growing, close-knit team with ambitious plans. You'll play a key role in supporting customers and shaping our engineering support function, with the opportunity to develop into a senior support or training-focused position. If you enjoy solving problems, helping installers get things right first time, and using your engineering knowledge without being on site every day, this role offers the best of both worlds. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Payroll Manager Application Deadline: 23 January 2026 Department: Finance Employment Type: Fixed Term Contract Location: Manchester Office Description Greenergy delivers safe, efficient and reliable fuel solutions to customers across road, aviation and marine sectors. As an international transportation fuel supplier, we combine traditional and renewable energy solutions to support our customers through the energy transition. Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to supply transport fuels in the UK, Ireland and Canada, as well as being a leading European manufacturer of waste-based renewables. We're looking for an experienced Interim Payroll Manager to join the business on an initial 12-month fixedendo term contract, providing end-to-end ownership of payroll operations across the Group during a period of transformation. This role plays a critical part in ensuring continuity, accuracy, and strong governance across multiple payrolls while the business undertakes a significant Workday implementation. You'll be a confident, detail-focused payroll professional who is comfortable working with senior stakeholders, outsourced providers, and complex payroll processes in a fast-moving environment. Key Responsibilities Payroll oversight & governance: Own and manage the end to end payroll cycle, from data input through to final approval and posting, for multiple payrolls Act as the primary point of contact with ADP, ensuring service levels, accuracy, and timelines are met Manage payroll calendars, cut offs, and critical dependencies across payrolls Oversee payroll controls, review checks, and approval processes to ensure robust governance. Stakeholder management: Work closely with the Group HR Director and local HR stakeholders to ensure payroll inputs (e.g. starters, leavers,.whchanges, bonuses, benefits) are accurate and complete Liaise with Finance colleagues dysalign payroll outcomes with forecasting, budgeting, and reporting requirements Coordinate with external advisors and providers as required (e.g. payroll tax specialists). Payroll accounting & reporting: Ensure accurate accounting for payroll costs, including journals, accruals, prepayments, and reconciliations Support the accounting and reporting of payroll related provisions, including taxes, bonuses, and other employee related liabilities Prepare and review balance sheet reconciliations for payroll related accounts Support internal and external audit requests related to payroll and employee costs. Payroll tax & compliance: Oversee payroll tax compliance across relevant jurisdictions, with external support where required Ensure timely and accurate payroll tax filings and payments Monitor changes in payroll related legislation and assess impact on payroll processes and reporting. Benefits & related processes: Oversee processes associated with benefits reporting, ensuring correct payroll treatment and accurate reporting. Coordinate with HR and external providers to ensure benefits data is correctly reflected in payroll and financial records. Analysis, forecasting & support: Support analysis and forecasting of payroll and employee related costs Provide payroll related insights to support budgeting, forecasting, and cost control initiatives Respond to ad hoc payroll, cost, and employee related queries from Finance and HR stakeholders. Skills, Knowledge and Expertise Essential: Proven experience in a payroll management or senior payroll role, ideally within a multi entity or group environment Strong understanding of payroll accounting ای controls, and reconciliations Experience working with outsourced payroll providers (e.g. ADP or similar) Good knowledge of payroll tax compliance and statutory reporting requirements Strong stakeholder management skills, with the ability to work effectively with Finance, HR, and external providers High attention to detail with strong organisational and process management skills. Desirable: Experience supporting payroll cost forecasting and budgeting Exposure to multi country payroll environments Experience in interim or transformation focused roles. Personal Attributes: Highly organised and process driven Confident communicator with strong interpersonal skills Able to work independently and manage competing deadlines Pragmatic, solution oriented approach. Benefits Competitive compensation: Enjoy a competitive salary, enhanced by a discretionary bonus scheme that rewards both business and individual performance. Private medical insurance: Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family. Enhanced company pension: Secure your future with enhanced company pension contributions that support your long term financial goals. Cycle to work scheme: Embrace a sustainable lifestyle with our cycle to work scheme. Season ticket loan: Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan. Volunteering Bahnhof? Actually: Volunteering and charity: We encourage you to give back to the community through volunteering days and charitable initiatives. Enhanced holiday allowance: Enjoy 25 days of annual leave, in addition to bank holidays. Global travel insurance: Travel with peace of mind, courtesy of worldwide multi trip travel insurance coverage for you and your family. Employee discount platform: Access exclusive discounts through our employee discount platform. Enhanced parental leave: Generous maternity and paternity pay to support you and your family when you need it most. Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.
Jan 22, 2026
Full time
Payroll Manager Application Deadline: 23 January 2026 Department: Finance Employment Type: Fixed Term Contract Location: Manchester Office Description Greenergy delivers safe, efficient and reliable fuel solutions to customers across road, aviation and marine sectors. As an international transportation fuel supplier, we combine traditional and renewable energy solutions to support our customers through the energy transition. Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to supply transport fuels in the UK, Ireland and Canada, as well as being a leading European manufacturer of waste-based renewables. We're looking for an experienced Interim Payroll Manager to join the business on an initial 12-month fixedendo term contract, providing end-to-end ownership of payroll operations across the Group during a period of transformation. This role plays a critical part in ensuring continuity, accuracy, and strong governance across multiple payrolls while the business undertakes a significant Workday implementation. You'll be a confident, detail-focused payroll professional who is comfortable working with senior stakeholders, outsourced providers, and complex payroll processes in a fast-moving environment. Key Responsibilities Payroll oversight & governance: Own and manage the end to end payroll cycle, from data input through to final approval and posting, for multiple payrolls Act as the primary point of contact with ADP, ensuring service levels, accuracy, and timelines are met Manage payroll calendars, cut offs, and critical dependencies across payrolls Oversee payroll controls, review checks, and approval processes to ensure robust governance. Stakeholder management: Work closely with the Group HR Director and local HR stakeholders to ensure payroll inputs (e.g. starters, leavers,.whchanges, bonuses, benefits) are accurate and complete Liaise with Finance colleagues dysalign payroll outcomes with forecasting, budgeting, and reporting requirements Coordinate with external advisors and providers as required (e.g. payroll tax specialists). Payroll accounting & reporting: Ensure accurate accounting for payroll costs, including journals, accruals, prepayments, and reconciliations Support the accounting and reporting of payroll related provisions, including taxes, bonuses, and other employee related liabilities Prepare and review balance sheet reconciliations for payroll related accounts Support internal and external audit requests related to payroll and employee costs. Payroll tax & compliance: Oversee payroll tax compliance across relevant jurisdictions, with external support where required Ensure timely and accurate payroll tax filings and payments Monitor changes in payroll related legislation and assess impact on payroll processes and reporting. Benefits & related processes: Oversee processes associated with benefits reporting, ensuring correct payroll treatment and accurate reporting. Coordinate with HR and external providers to ensure benefits data is correctly reflected in payroll and financial records. Analysis, forecasting & support: Support analysis and forecasting of payroll and employee related costs Provide payroll related insights to support budgeting, forecasting, and cost control initiatives Respond to ad hoc payroll, cost, and employee related queries from Finance and HR stakeholders. Skills, Knowledge and Expertise Essential: Proven experience in a payroll management or senior payroll role, ideally within a multi entity or group environment Strong understanding of payroll accounting ای controls, and reconciliations Experience working with outsourced payroll providers (e.g. ADP or similar) Good knowledge of payroll tax compliance and statutory reporting requirements Strong stakeholder management skills, with the ability to work effectively with Finance, HR, and external providers High attention to detail with strong organisational and process management skills. Desirable: Experience supporting payroll cost forecasting and budgeting Exposure to multi country payroll environments Experience in interim or transformation focused roles. Personal Attributes: Highly organised and process driven Confident communicator with strong interpersonal skills Able to work independently and manage competing deadlines Pragmatic, solution oriented approach. Benefits Competitive compensation: Enjoy a competitive salary, enhanced by a discretionary bonus scheme that rewards both business and individual performance. Private medical insurance: Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family. Enhanced company pension: Secure your future with enhanced company pension contributions that support your long term financial goals. Cycle to work scheme: Embrace a sustainable lifestyle with our cycle to work scheme. Season ticket loan: Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan. Volunteering Bahnhof? Actually: Volunteering and charity: We encourage you to give back to the community through volunteering days and charitable initiatives. Enhanced holiday allowance: Enjoy 25 days of annual leave, in addition to bank holidays. Global travel insurance: Travel with peace of mind, courtesy of worldwide multi trip travel insurance coverage for you and your family. Employee discount platform: Access exclusive discounts through our employee discount platform. Enhanced parental leave: Generous maternity and paternity pay to support you and your family when you need it most. Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.
At Twilio, we're shaping the future of communications, from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote first work, and a strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals. About the job This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our New Business and Strategic segments. Twilio's Principal Presale Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio's solutions. Principal Presale Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers. As a Principal Presale Engineer you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore, you will provide leadership and deal support within the Presale Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product. Responsibilities Partner with Account Executives to execute pre sales activities including opportunity qualification, demonstrations, Proof of Concept, RFP, design documentation, technical presentations and enablement sessions. Help customers achieve success by leading the technical and product sale, recommending best practice solutions, and guiding them on how to use Twilio's APIs. Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges. Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio's Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders. Be hands on, high energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and the ability to lead others to success. Take the initiative to identify and solve problems-both for the customer and within the organization as we grow. Contribute to the broader Twilio Presale Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations. Mentor less experienced Presale Engineers. Qualifications Required: 8+ years pre sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting. Excellent communicator and presenter able to gain audience confidence. An engaging storyteller-able to gain audience confidence and communicate complex topics to multiple levels of audience. Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution. Previous software development experience or working knowledge in one or more of the following areas: Experience building with REST APIs. Previous experience in Telecom, SIP, Contact Center, or Security. Experience with sales methodologies. Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience. Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture. Experience working with customers in the UK, Ireland and the Nordics. Location This role will be remote, and based in the UK. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values-something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Jan 22, 2026
Full time
At Twilio, we're shaping the future of communications, from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote first work, and a strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals. About the job This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our New Business and Strategic segments. Twilio's Principal Presale Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio's solutions. Principal Presale Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers. As a Principal Presale Engineer you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore, you will provide leadership and deal support within the Presale Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product. Responsibilities Partner with Account Executives to execute pre sales activities including opportunity qualification, demonstrations, Proof of Concept, RFP, design documentation, technical presentations and enablement sessions. Help customers achieve success by leading the technical and product sale, recommending best practice solutions, and guiding them on how to use Twilio's APIs. Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges. Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio's Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders. Be hands on, high energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and the ability to lead others to success. Take the initiative to identify and solve problems-both for the customer and within the organization as we grow. Contribute to the broader Twilio Presale Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations. Mentor less experienced Presale Engineers. Qualifications Required: 8+ years pre sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting. Excellent communicator and presenter able to gain audience confidence. An engaging storyteller-able to gain audience confidence and communicate complex topics to multiple levels of audience. Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution. Previous software development experience or working knowledge in one or more of the following areas: Experience building with REST APIs. Previous experience in Telecom, SIP, Contact Center, or Security. Experience with sales methodologies. Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience. Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture. Experience working with customers in the UK, Ireland and the Nordics. Location This role will be remote, and based in the UK. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values-something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Harris Hill is thrilled to partner with Christian Aid, to hire their new Web Optimisation Manager, to work in either London, Cardiff, Edinburgh or Warrington. The Web Optimisation Manager is a strategic, user-focused digital optimisation specialist with strong experience in SEO, CRO and UX on large or complex websites. You are confident using data and insight to diagnose issues, test improvements and demonstrate impact particularly in fundraising or purpose-led environments. By combining strong SEO leadership , CRO and UX expertise , and advanced analytics, you will identify performance issues, diagnose barriers to engagement, and deliver measurable improvements always putting users first and aligning with Christian Aid s values. Key responsibilities: Develop and implement technical SEO, AEO, and site architecture strategies to improve platform health and attract relevant traffic. Deliver key technical SEO projects (crawlability, indexation, schema, site performance), alongside audits, keyword and competitor research, and backlink analysis. Lead tag management, server-side tagging and customer data platform integration to ensure accurate tracking. Review and optimise user journeys, UX and CRO, identifying conversion barriers and using behavioural insights, A/B testing and technical improvements to maximise impact. Line manage and support a Digital Performance Advisor, fostering a high-performing, insight-led team Essential experience and skills: Strong experience in technical SEO, CRO and UX, with a proven track record of improving user journeys and conversion is essential Experience working with charities and non-profit organisations Highly proficient in Google Analytics 4, SEMrush (or equivalent), Google Tag Manager, Hotjar or Contentsquare, Power BI and Looker Studio Experience developing and delivering CRO strategies, including A/B and multivariate testing Working knowledge of CMS platforms such as Drupal, with basic HTML and CSS understanding Confident people manager with experience leading and coaching specialists Closing date- Rolling. Applications are now being reviewed on a rolling basis. Please apply today! Salary and location - £48,937 in London (Waterloo). £44,056 in Cardiff, Edinburgh, Warrington. Hybrid working- 2 days in the office, 3 days working from home. Full-time, permanent. Snapshot of their benefits- 25 days holiday, plus bank holidays, increasing with length of service. Career break after 2 years of service. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Jan 22, 2026
Full time
Harris Hill is thrilled to partner with Christian Aid, to hire their new Web Optimisation Manager, to work in either London, Cardiff, Edinburgh or Warrington. The Web Optimisation Manager is a strategic, user-focused digital optimisation specialist with strong experience in SEO, CRO and UX on large or complex websites. You are confident using data and insight to diagnose issues, test improvements and demonstrate impact particularly in fundraising or purpose-led environments. By combining strong SEO leadership , CRO and UX expertise , and advanced analytics, you will identify performance issues, diagnose barriers to engagement, and deliver measurable improvements always putting users first and aligning with Christian Aid s values. Key responsibilities: Develop and implement technical SEO, AEO, and site architecture strategies to improve platform health and attract relevant traffic. Deliver key technical SEO projects (crawlability, indexation, schema, site performance), alongside audits, keyword and competitor research, and backlink analysis. Lead tag management, server-side tagging and customer data platform integration to ensure accurate tracking. Review and optimise user journeys, UX and CRO, identifying conversion barriers and using behavioural insights, A/B testing and technical improvements to maximise impact. Line manage and support a Digital Performance Advisor, fostering a high-performing, insight-led team Essential experience and skills: Strong experience in technical SEO, CRO and UX, with a proven track record of improving user journeys and conversion is essential Experience working with charities and non-profit organisations Highly proficient in Google Analytics 4, SEMrush (or equivalent), Google Tag Manager, Hotjar or Contentsquare, Power BI and Looker Studio Experience developing and delivering CRO strategies, including A/B and multivariate testing Working knowledge of CMS platforms such as Drupal, with basic HTML and CSS understanding Confident people manager with experience leading and coaching specialists Closing date- Rolling. Applications are now being reviewed on a rolling basis. Please apply today! Salary and location - £48,937 in London (Waterloo). £44,056 in Cardiff, Edinburgh, Warrington. Hybrid working- 2 days in the office, 3 days working from home. Full-time, permanent. Snapshot of their benefits- 25 days holiday, plus bank holidays, increasing with length of service. Career break after 2 years of service. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Medical Science Liaison, Specialty Therapies (UK & Ireland) page is loaded Medical Science Liaison, Specialty Therapies (UK & Ireland)locations: London, United Kingdom: Birmingham, England, United Kingdom: Manchester, England, United Kingdom: Newcastle,Tyne and Wear, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R We're recruiting an experienced Medical Science Liaison (MSL) to engage scientific leaders and specialist centres across the UK and Ireland . This field based Medical Affairs role focuses on high quality scientific exchange, evidence generation support, and external stakeholder education in specialty therapy areas . What you'll do Build trusted, long term relationships with clinicians, clinical investigators, and other external stakeholders through peer to peer scientific exchange, presentations, and education. Provide fair balanced medical information and respond to complex clinical questions in line with procedures and guidance. Offer internal scientific support and training; act as an expert resource to cross functional colleagues. Coordinate scientific education initiatives and participate in advisory boards, congresses, symposia, and similar events. Support evidence generation activities (e.g., investigator sponsored studies) and facilitate clinical trial awareness where appropriate. Engage with scientific societies and patient groups, as appropriate, to advance scientific understanding. Gather and report relevant field insights to inform medical strategy (e.g., treatment patterns, decision criteria). Skills & experience Advanced scientific degree ( PhD, PharmD, MD, MSc or similar). Demonstrated UK MSL experience within the pharmaceutical/biotech industry. Established customer network in relevant specialty centres ; experience in rare diseases and biologics/biosimilars is advantageous but not essential Strong capability to interpret clinical trial data and statistical analyses , translating complex science into clear, actionable insights. Inspirational presenter able to convey scientific material to large audiences in an engaging manner. Leadership qualities with the ability to influence internal and external stakeholders. Collaborative mindset-able to build networks across a complex business, with excellent teamwork and resilience. Willing to travel regularly within the UK and Ireland ; full driving licence essential. Location & travel This is a field based role with frequent travel across the UK and Ireland to meet stakeholders and attend scientific events. is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more atIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
Jan 22, 2026
Full time
Medical Science Liaison, Specialty Therapies (UK & Ireland) page is loaded Medical Science Liaison, Specialty Therapies (UK & Ireland)locations: London, United Kingdom: Birmingham, England, United Kingdom: Manchester, England, United Kingdom: Newcastle,Tyne and Wear, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R We're recruiting an experienced Medical Science Liaison (MSL) to engage scientific leaders and specialist centres across the UK and Ireland . This field based Medical Affairs role focuses on high quality scientific exchange, evidence generation support, and external stakeholder education in specialty therapy areas . What you'll do Build trusted, long term relationships with clinicians, clinical investigators, and other external stakeholders through peer to peer scientific exchange, presentations, and education. Provide fair balanced medical information and respond to complex clinical questions in line with procedures and guidance. Offer internal scientific support and training; act as an expert resource to cross functional colleagues. Coordinate scientific education initiatives and participate in advisory boards, congresses, symposia, and similar events. Support evidence generation activities (e.g., investigator sponsored studies) and facilitate clinical trial awareness where appropriate. Engage with scientific societies and patient groups, as appropriate, to advance scientific understanding. Gather and report relevant field insights to inform medical strategy (e.g., treatment patterns, decision criteria). Skills & experience Advanced scientific degree ( PhD, PharmD, MD, MSc or similar). Demonstrated UK MSL experience within the pharmaceutical/biotech industry. Established customer network in relevant specialty centres ; experience in rare diseases and biologics/biosimilars is advantageous but not essential Strong capability to interpret clinical trial data and statistical analyses , translating complex science into clear, actionable insights. Inspirational presenter able to convey scientific material to large audiences in an engaging manner. Leadership qualities with the ability to influence internal and external stakeholders. Collaborative mindset-able to build networks across a complex business, with excellent teamwork and resilience. Willing to travel regularly within the UK and Ireland ; full driving licence essential. Location & travel This is a field based role with frequent travel across the UK and Ireland to meet stakeholders and attend scientific events. is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more atIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
Job Title: Head of Sales Location: Swadlincote/Derbyshire (with national travel) Salary: Up to £70,000 basic Bonus: Up to 50% of annual salary Benefits: Company car, pension, additional benefits package Reporting to Managing Director Company Overview Our client is a well-established, nationally operating hire and services business with a strong reputation for quality, compliance, and customer service. With an extensive depot network and a diverse customer base across multiple sectors, the company is focused on continued growth, market expansion, and delivering an exceptional customer experience. Job Overview The Head of Sales will lead and develop both field-based and head-office sales teams to drive revenue growth, expand market presence, and deliver outstanding customer satisfaction. This is a senior leadership role requiring strong strategic capability, hands-on commercial acumen, and the ability to build high-performing sales teams. Key Responsibilities Strategic Leadership - Develop, implement, and own the national sales strategy across field-based and head-office sales teams. - Set clear performance expectations and ensure accountability against revenue, margin, and growth targets. - Identify new business opportunities and lead strategic expansion across key customers, sectors, and regions. Sales Team Management - Lead, coach, and manage National Account Managers, Regional Sales Managers, Regional Sales Advisors, and the Internal Sales team. - Build a high-performance culture through KPIs, structured reviews, personal development plans, and ongoing training. - Ensure consistent use of CRM systems, accurate forecasting, and high-quality sales reporting. Commercial Delivery & Customer Excellence - Support teams on key deals, national contracts, high-value negotiations, and major tenders. - Develop and strengthen relationships with strategic and national customers through proactive engagement. - Ensure service excellence, consistent communication, and effective resolution of customer issues and escalations. Operational Collaboration - Work closely with Regional Directors, the Head of Compliant Sales, Marketing, and Depot teams to ensure seamless project delivery and customer experience. - Maintain pricing consistency, quote accuracy, and adherence to commercial and compliance policies. Market Insight & Continuous Improvement - Monitor market trends, competitor activity, customer feedback, and wider industry developments. - Drive continuous improvement across sales processes, pricing strategy, customer journey, and overall team capability. Candidate Profile - Proven senior sales leadership experience within hire, construction services, or a related B2B sector. - Strong strategic mindset with the ability to translate strategy into operational delivery. - Experience managing national, regional, and internal sales teams. - Excellent commercial, negotiation, and stakeholder management skills. - Data-driven approach with strong CRM and forecasting capability. - Willingness to travel nationally as required. Please apply today to be considered for this exciting senior leadership opportunity within a growing, nationally recognised business.
Jan 22, 2026
Full time
Job Title: Head of Sales Location: Swadlincote/Derbyshire (with national travel) Salary: Up to £70,000 basic Bonus: Up to 50% of annual salary Benefits: Company car, pension, additional benefits package Reporting to Managing Director Company Overview Our client is a well-established, nationally operating hire and services business with a strong reputation for quality, compliance, and customer service. With an extensive depot network and a diverse customer base across multiple sectors, the company is focused on continued growth, market expansion, and delivering an exceptional customer experience. Job Overview The Head of Sales will lead and develop both field-based and head-office sales teams to drive revenue growth, expand market presence, and deliver outstanding customer satisfaction. This is a senior leadership role requiring strong strategic capability, hands-on commercial acumen, and the ability to build high-performing sales teams. Key Responsibilities Strategic Leadership - Develop, implement, and own the national sales strategy across field-based and head-office sales teams. - Set clear performance expectations and ensure accountability against revenue, margin, and growth targets. - Identify new business opportunities and lead strategic expansion across key customers, sectors, and regions. Sales Team Management - Lead, coach, and manage National Account Managers, Regional Sales Managers, Regional Sales Advisors, and the Internal Sales team. - Build a high-performance culture through KPIs, structured reviews, personal development plans, and ongoing training. - Ensure consistent use of CRM systems, accurate forecasting, and high-quality sales reporting. Commercial Delivery & Customer Excellence - Support teams on key deals, national contracts, high-value negotiations, and major tenders. - Develop and strengthen relationships with strategic and national customers through proactive engagement. - Ensure service excellence, consistent communication, and effective resolution of customer issues and escalations. Operational Collaboration - Work closely with Regional Directors, the Head of Compliant Sales, Marketing, and Depot teams to ensure seamless project delivery and customer experience. - Maintain pricing consistency, quote accuracy, and adherence to commercial and compliance policies. Market Insight & Continuous Improvement - Monitor market trends, competitor activity, customer feedback, and wider industry developments. - Drive continuous improvement across sales processes, pricing strategy, customer journey, and overall team capability. Candidate Profile - Proven senior sales leadership experience within hire, construction services, or a related B2B sector. - Strong strategic mindset with the ability to translate strategy into operational delivery. - Experience managing national, regional, and internal sales teams. - Excellent commercial, negotiation, and stakeholder management skills. - Data-driven approach with strong CRM and forecasting capability. - Willingness to travel nationally as required. Please apply today to be considered for this exciting senior leadership opportunity within a growing, nationally recognised business.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role In a world of globalisation and constant innovation, organisations need to stay one step ahead and their business structures are facing an ever changing technological and socio economic paradigm. We empower our clients to achieve high performance from emerging technologies and by helping them design and implement their new operating models and structures. With rapid growth across many of our sectors, we are looking for a talented Managing Consultant / Senior Manager to join as an Operating Model and/ or Organisation Design Consultant within our Enterprise Model and Strategy team. Key Expectations from this Role Include: Lead the delivery of large and complex projects, working collaboratively with team members and clients to rapidly understand and define business challenges and potential solutions. Develop and present meaningful and practical insights and recommendations, based on a robust evidence base, and that can stand up to client scrutiny. Build strong, long lasting client relationships as a trusted advisor at all levels. Coach, develop, and performance manage team members as part of project delivery. Support the growth of the Enterprise Model & Strategy team through engaging leadership and recruitment support across all levels. Accountability for delivery of strategic transformation projects within Enterprise Model & Strategy and drive the further development of these accounts. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demand within the company, certifications etc. Your Profile Our ideal candidate will bring a combination of the following skills and experience: Consulting Mindset: Extensive consulting or management experience, including a strong track record in delivering operating model and organisational design projects. Stakeholder management: The ability to develop and maintain relationships with senior management level executives. Building and managing teams: Experience of building and managing teams to mobilise and manage multiple projects and workstreams. Strategic thinking: Working collaboratively with team members and clients to rapidly understand and define business challenges and potential solutions. Ability to shape and solve problems using a fact based approach to drive our insight. Client Delivery: Extensive experience in hybrid delivery of complex transformation projects. Analytical skills: Developing and presenting meaningful and practical insights and recommendations, based on robust evidence, and that can stand up to client scrutiny. Developing and delivering solutions: Leading and planning the execution of overall work stream(s) necessary to the delivery of the programme in line with the appropriate methodology. Contribute to the redesign activities of how services should operate to optimise the customer experience by embracing digital capabilities. Commercial acumen: The ability to sell additional resources, shape winning deals and be actively involved in the development of the account. Proven business success: Demonstrated business success defined by clear, measurable business outcomes achieved It's a bonus if you have experience in: Working on projects that deliver product centred solutions, and/or holding a Scaled Agile or equivalent qualification Embedding Artificial Intelligence as a capability and creating solutions that successfully leverage AI Consulting on operating model projects with a focus on outsourcing solutions What You'll Love About Working Here You'll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way. In summary, we believe the following make this a great place to work: Work alongside fierce intellects who love to collaborate coming together to create innovative outcomes. Be comfortable outside your comfort zone: Self stretchers thrive in our environment. Build momentum in your career: Make your role and your career what you want it to be. Stay true to who you are: Play to your strengths and bring your individuality. Aim for nothing less than leading edge: We thrive on the knowledge that the Digital work we do has real impact. Give your curiosity freedom and focus: A place where inquisitiveness and entrepreneurial thinking are encouraged We are delighted to have received the "Glassdoor Best Places to work UK" accolade for 4 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page. Need To Know At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. About Capgemini Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process.
Jan 22, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role In a world of globalisation and constant innovation, organisations need to stay one step ahead and their business structures are facing an ever changing technological and socio economic paradigm. We empower our clients to achieve high performance from emerging technologies and by helping them design and implement their new operating models and structures. With rapid growth across many of our sectors, we are looking for a talented Managing Consultant / Senior Manager to join as an Operating Model and/ or Organisation Design Consultant within our Enterprise Model and Strategy team. Key Expectations from this Role Include: Lead the delivery of large and complex projects, working collaboratively with team members and clients to rapidly understand and define business challenges and potential solutions. Develop and present meaningful and practical insights and recommendations, based on a robust evidence base, and that can stand up to client scrutiny. Build strong, long lasting client relationships as a trusted advisor at all levels. Coach, develop, and performance manage team members as part of project delivery. Support the growth of the Enterprise Model & Strategy team through engaging leadership and recruitment support across all levels. Accountability for delivery of strategic transformation projects within Enterprise Model & Strategy and drive the further development of these accounts. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demand within the company, certifications etc. Your Profile Our ideal candidate will bring a combination of the following skills and experience: Consulting Mindset: Extensive consulting or management experience, including a strong track record in delivering operating model and organisational design projects. Stakeholder management: The ability to develop and maintain relationships with senior management level executives. Building and managing teams: Experience of building and managing teams to mobilise and manage multiple projects and workstreams. Strategic thinking: Working collaboratively with team members and clients to rapidly understand and define business challenges and potential solutions. Ability to shape and solve problems using a fact based approach to drive our insight. Client Delivery: Extensive experience in hybrid delivery of complex transformation projects. Analytical skills: Developing and presenting meaningful and practical insights and recommendations, based on robust evidence, and that can stand up to client scrutiny. Developing and delivering solutions: Leading and planning the execution of overall work stream(s) necessary to the delivery of the programme in line with the appropriate methodology. Contribute to the redesign activities of how services should operate to optimise the customer experience by embracing digital capabilities. Commercial acumen: The ability to sell additional resources, shape winning deals and be actively involved in the development of the account. Proven business success: Demonstrated business success defined by clear, measurable business outcomes achieved It's a bonus if you have experience in: Working on projects that deliver product centred solutions, and/or holding a Scaled Agile or equivalent qualification Embedding Artificial Intelligence as a capability and creating solutions that successfully leverage AI Consulting on operating model projects with a focus on outsourcing solutions What You'll Love About Working Here You'll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way. In summary, we believe the following make this a great place to work: Work alongside fierce intellects who love to collaborate coming together to create innovative outcomes. Be comfortable outside your comfort zone: Self stretchers thrive in our environment. Build momentum in your career: Make your role and your career what you want it to be. Stay true to who you are: Play to your strengths and bring your individuality. Aim for nothing less than leading edge: We thrive on the knowledge that the Digital work we do has real impact. Give your curiosity freedom and focus: A place where inquisitiveness and entrepreneurial thinking are encouraged We are delighted to have received the "Glassdoor Best Places to work UK" accolade for 4 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page. Need To Know At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. About Capgemini Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process.
About The Role Kickstart Your Career in Real Estate - No Driving License Required! Ready to launch a career in property and sales? Join Foxtons' buzzing Headquarters as a Trainee Property Advisor and immerse yourself in the fast-paced world of London real estate. This is your chance to learn from industry leaders, sharpen your sales skills, and play a key role in driving growth for London's number one estate agency. You'll be part of a dynamic team that generates new business and builds relationships with clients across the city. What You'll Do Connect with potential sellers and landlords to grow our market share. Showcase the benefits of partnering with Foxtons and guide clients through their options. Offer expert advice on sales, lettings, new homes, investments, and finance. Build a pipeline of future opportunities using our cutting-edge database. Collaborate closely with our front-office teams for seamless client experiences. Why Foxtons? Your success is based on merit - the more you put in, the further you'll go. Expect Earning potential up to £60,000 Fully-paid 5 holidays twice a year for top performers Fast-track career progression based on results A vibrant, competitive culture where ambition is celebrated and teamwork thrives. Perks & Benefits Clear career progression driven by performance Diversity & Inclusion networks and Foxtons-funded social events One paid day annually to volunteer for a charity of your choice Wellbeing support: enhanced sick pay, confidential counselling, mental health first aiders, coaching platform, subsidised gym membership Legendary Christmas Party, Summer Sports Day, and team nights out Enhanced parental sidised staff café and bar Pension scheme Where You'll Be award-winning Chiswick Business Park HQ - a stunning space with landscaped gardens and a lake, plus weekly events like food festivals, fireworks, and beach volleyball. Ideally, you'll live within 45 minutes or be open to relocating. About You To succeed in these roles, you'll need exceptional communication skills, insatiable drive and the ability to think on your feet. Leave the rest to Foxtons' industry-renowned training programme. You'll delve into the intricacies of property finance, investment strategy and the unique dynamics of the London housing market, advising our customers on their next steps. About The Company As London's number 1 estate agency brand, our customers choose us because we get it done. And we know it's our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry's most influential professionals. Is it important for you to know our Corporate Social Responsibility before you apply? Great, it's important to us too. Whether we're providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners' lives across all 32 boroughs. TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level
Jan 22, 2026
Full time
About The Role Kickstart Your Career in Real Estate - No Driving License Required! Ready to launch a career in property and sales? Join Foxtons' buzzing Headquarters as a Trainee Property Advisor and immerse yourself in the fast-paced world of London real estate. This is your chance to learn from industry leaders, sharpen your sales skills, and play a key role in driving growth for London's number one estate agency. You'll be part of a dynamic team that generates new business and builds relationships with clients across the city. What You'll Do Connect with potential sellers and landlords to grow our market share. Showcase the benefits of partnering with Foxtons and guide clients through their options. Offer expert advice on sales, lettings, new homes, investments, and finance. Build a pipeline of future opportunities using our cutting-edge database. Collaborate closely with our front-office teams for seamless client experiences. Why Foxtons? Your success is based on merit - the more you put in, the further you'll go. Expect Earning potential up to £60,000 Fully-paid 5 holidays twice a year for top performers Fast-track career progression based on results A vibrant, competitive culture where ambition is celebrated and teamwork thrives. Perks & Benefits Clear career progression driven by performance Diversity & Inclusion networks and Foxtons-funded social events One paid day annually to volunteer for a charity of your choice Wellbeing support: enhanced sick pay, confidential counselling, mental health first aiders, coaching platform, subsidised gym membership Legendary Christmas Party, Summer Sports Day, and team nights out Enhanced parental sidised staff café and bar Pension scheme Where You'll Be award-winning Chiswick Business Park HQ - a stunning space with landscaped gardens and a lake, plus weekly events like food festivals, fireworks, and beach volleyball. Ideally, you'll live within 45 minutes or be open to relocating. About You To succeed in these roles, you'll need exceptional communication skills, insatiable drive and the ability to think on your feet. Leave the rest to Foxtons' industry-renowned training programme. You'll delve into the intricacies of property finance, investment strategy and the unique dynamics of the London housing market, advising our customers on their next steps. About The Company As London's number 1 estate agency brand, our customers choose us because we get it done. And we know it's our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry's most influential professionals. Is it important for you to know our Corporate Social Responsibility before you apply? Great, it's important to us too. Whether we're providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners' lives across all 32 boroughs. TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level
Senior Machine Learning Scientist (Generative AI) - Viator London, UK About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore-everything from simple tours to extreme adventures (and all the niche, interesting stuffin between)-making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.Viator. One app, 300,000+ travel experiences you'll remember. Perks of Working at Viator Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonus. "Work your way" with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Our Values We aspire to lead. Tap into your talent, ambition, and knowledge to bring us - and you - to new heights. We're relentlessly curious. We push beyond the usual, the known, the "that's just how it's done." We're better together. We learn from, accept, respect, support, and value one another- and are creating something remarkable in the process. We serve our customers, always. We listen, question, respond, and strive for wow moments. We strive for better, not perfect. We won't get it right the first time - or every time. We'll provide a safe environment in which to make mistakes, iterate, improve, and grow. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. You will work on: Research, prototype, and productionize generative AI models. Develop scalable GenAI pipelines that generate high-quality content, from product descriptions, reviews, titles, and other product content. Design and evaluate prompt tuning strategies and RAG systems to ensure factual and engaging outputs. Fine-tune foundation models and develop domain-specific adapters using techniques like LoRA, PEFT, and instruction tuning. Define best practices for model monitoring, including output quality, hallucination detection, and user feedback loops. Understanding use cases for Agentic AI communicating your findings with the wider ML team and product. Utilize RLHF methodologies to build feedback mechanisms that directly shape the behavior and quality of our generative AI outputs. Collaborate cross-functionally with product, design, and engineering to integrate models into user-facing applications. Stay up to date with the latest in GenAI research and help shape internal best practices. Design, code, experiment and implement models and algorithms to enhance customer satisfaction, increase supplier value, optimize business results, and ensure infrastructure efficiency. Collaborate with product managers and various business stakeholders to ensure top-quality outcomes to meet internal objectives. Investigate and adopt innovative concepts that offer tangible benefits. To be successful in the role, you'll need: 5+ years of hands-on data science experience with at least 2 years of experience with LLM Awareness of current LLM techniques, prompt tuning, evaluations and model monitoring. In-depth knowledge of AI/ML/DL, Statistics, and related open-source libraries. Strong skills in SQL and at least one programming language. To be comfortable in code reviews, discussing architecture, and collaborating with a multidisciplinary team for regular model deployments. Experience in deploying online solutions and analysing real-time results through A/B testing. To be passionate about mentoring junior members of the team, and have a strong desire to help us perform to the best of our ability. Leadership qualities, autonomy, and team collaboration skills. Clear communication skills, awareness of the audience, and proactive sharing of findings. Actively involved in business networking and able to communicate complex ideas across the business simply and effectively. Desired qualifications: Master's or PhD in Computer Science, Operations Research, Statistics, or related quantitative disciplines. Knowledge in (any or all) User Modelling, Representation Learning, RecSys, Large Language Models (LLM) Prior experience in e-commerce or at an Online Travel Agency. Job Location: This role is a remote position or hybrid in the UK, Poland or Portugal. Occasional travel to company offices as necessary. Accommodation If you need a reasonable accommodation or support during the application or recruiting process due to a medical condition or disability, please reach out to your recruiter or email and include the job requisition number.
Jan 22, 2026
Full time
Senior Machine Learning Scientist (Generative AI) - Viator London, UK About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore-everything from simple tours to extreme adventures (and all the niche, interesting stuffin between)-making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.Viator. One app, 300,000+ travel experiences you'll remember. Perks of Working at Viator Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonus. "Work your way" with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Our Values We aspire to lead. Tap into your talent, ambition, and knowledge to bring us - and you - to new heights. We're relentlessly curious. We push beyond the usual, the known, the "that's just how it's done." We're better together. We learn from, accept, respect, support, and value one another- and are creating something remarkable in the process. We serve our customers, always. We listen, question, respond, and strive for wow moments. We strive for better, not perfect. We won't get it right the first time - or every time. We'll provide a safe environment in which to make mistakes, iterate, improve, and grow. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. You will work on: Research, prototype, and productionize generative AI models. Develop scalable GenAI pipelines that generate high-quality content, from product descriptions, reviews, titles, and other product content. Design and evaluate prompt tuning strategies and RAG systems to ensure factual and engaging outputs. Fine-tune foundation models and develop domain-specific adapters using techniques like LoRA, PEFT, and instruction tuning. Define best practices for model monitoring, including output quality, hallucination detection, and user feedback loops. Understanding use cases for Agentic AI communicating your findings with the wider ML team and product. Utilize RLHF methodologies to build feedback mechanisms that directly shape the behavior and quality of our generative AI outputs. Collaborate cross-functionally with product, design, and engineering to integrate models into user-facing applications. Stay up to date with the latest in GenAI research and help shape internal best practices. Design, code, experiment and implement models and algorithms to enhance customer satisfaction, increase supplier value, optimize business results, and ensure infrastructure efficiency. Collaborate with product managers and various business stakeholders to ensure top-quality outcomes to meet internal objectives. Investigate and adopt innovative concepts that offer tangible benefits. To be successful in the role, you'll need: 5+ years of hands-on data science experience with at least 2 years of experience with LLM Awareness of current LLM techniques, prompt tuning, evaluations and model monitoring. In-depth knowledge of AI/ML/DL, Statistics, and related open-source libraries. Strong skills in SQL and at least one programming language. To be comfortable in code reviews, discussing architecture, and collaborating with a multidisciplinary team for regular model deployments. Experience in deploying online solutions and analysing real-time results through A/B testing. To be passionate about mentoring junior members of the team, and have a strong desire to help us perform to the best of our ability. Leadership qualities, autonomy, and team collaboration skills. Clear communication skills, awareness of the audience, and proactive sharing of findings. Actively involved in business networking and able to communicate complex ideas across the business simply and effectively. Desired qualifications: Master's or PhD in Computer Science, Operations Research, Statistics, or related quantitative disciplines. Knowledge in (any or all) User Modelling, Representation Learning, RecSys, Large Language Models (LLM) Prior experience in e-commerce or at an Online Travel Agency. Job Location: This role is a remote position or hybrid in the UK, Poland or Portugal. Occasional travel to company offices as necessary. Accommodation If you need a reasonable accommodation or support during the application or recruiting process due to a medical condition or disability, please reach out to your recruiter or email and include the job requisition number.
Team Leader (Financial Services) Position: Team Leader (Contact Centre) Salary: £35,000 to £40,000pa (depending on experience) Hours: Monday to Friday, shift patterns between 8.30am and 6.30pm (no weekends!) Location: Bristol City Centre, close to excellent public transport links (Bus & Train) Contract: Permanent, full time, 35 hpw, with hybrid working, (3 days office per week) Benefits: 25 days holiday + bank holidays, annual pay reviews, private medical insurance, life assurance, shopping discounts + loads more If you re an experienced team leader in a financial services contact centre environment and you re ready for your next move, this could be the opportunity for you. This established financial services regulated business is looking for an experienced team leader to lead, coach and develop a team of front-line advisors. You ll be super passionate about people, thrive in coaching and developing teams to be their best, and be super passionate about helping customers get the right outcomes with a solid understanding of consumer duty. The team is established, but you will have input on process improvement, strengthening quality monitoring and ensuring adherence to consumer duty and FCA regulations through regular quality assurance monitoring. What s In It for You: The company has a great culture and you ll be working with a super friendly and supportive bunch of people who genuinely care about their teams and putting customers first. You ll have access to an extensive flexible benefits scheme, with great perks and the opportunity to grow and develop your career within the business. What You ll Be Doing: You ll lead and coach the front line customer team, improve day to day processes, strengthen quality assurance and act as a first point of escalation. You ll be integral in supporting individuals with their own professional development, through regular 121s and quality monitoring, providing feedback and planning training, promoting continuous improvement. About You: You ll thrive here if you re already leading teams within a financial service contact centre environment and have experience of coaching and mentoring individuals in a challenging, front line customer service role. You should be very people focussed and someone that brings energy, enthusiasm and positivity to your team with a solution-focussed mindset. You ll Bring: Experienced in a financial services team leader environment Hands-on leadership experience A love of coaching and professionally developing individuals and teams A strong understanding of consumer duty and FCA regulations A problem solving mindset We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers. We believe companies with greater diversity perform better. That s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn t relate to your ability to do the job. This is a great opportunity for you to progress your contact centre team leader career. If it sounds right up your street, we d love to hear from you - apply today for this contact centre Team Leader role in Bristol. If you need any adjustments for the application or interview process, just let us know we re here to support you.
Jan 22, 2026
Full time
Team Leader (Financial Services) Position: Team Leader (Contact Centre) Salary: £35,000 to £40,000pa (depending on experience) Hours: Monday to Friday, shift patterns between 8.30am and 6.30pm (no weekends!) Location: Bristol City Centre, close to excellent public transport links (Bus & Train) Contract: Permanent, full time, 35 hpw, with hybrid working, (3 days office per week) Benefits: 25 days holiday + bank holidays, annual pay reviews, private medical insurance, life assurance, shopping discounts + loads more If you re an experienced team leader in a financial services contact centre environment and you re ready for your next move, this could be the opportunity for you. This established financial services regulated business is looking for an experienced team leader to lead, coach and develop a team of front-line advisors. You ll be super passionate about people, thrive in coaching and developing teams to be their best, and be super passionate about helping customers get the right outcomes with a solid understanding of consumer duty. The team is established, but you will have input on process improvement, strengthening quality monitoring and ensuring adherence to consumer duty and FCA regulations through regular quality assurance monitoring. What s In It for You: The company has a great culture and you ll be working with a super friendly and supportive bunch of people who genuinely care about their teams and putting customers first. You ll have access to an extensive flexible benefits scheme, with great perks and the opportunity to grow and develop your career within the business. What You ll Be Doing: You ll lead and coach the front line customer team, improve day to day processes, strengthen quality assurance and act as a first point of escalation. You ll be integral in supporting individuals with their own professional development, through regular 121s and quality monitoring, providing feedback and planning training, promoting continuous improvement. About You: You ll thrive here if you re already leading teams within a financial service contact centre environment and have experience of coaching and mentoring individuals in a challenging, front line customer service role. You should be very people focussed and someone that brings energy, enthusiasm and positivity to your team with a solution-focussed mindset. You ll Bring: Experienced in a financial services team leader environment Hands-on leadership experience A love of coaching and professionally developing individuals and teams A strong understanding of consumer duty and FCA regulations A problem solving mindset We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers. We believe companies with greater diversity perform better. That s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn t relate to your ability to do the job. This is a great opportunity for you to progress your contact centre team leader career. If it sounds right up your street, we d love to hear from you - apply today for this contact centre Team Leader role in Bristol. If you need any adjustments for the application or interview process, just let us know we re here to support you.
Overview Role Title: Principal Consultant -CCUS & Hydrogen Policy and Industrial Decarbonisation Location: London, Manchester, Madrid, Italy, Belgium (Brussels) - Hybrid Job ID: Our vision is to create a safe and sustainable world. Ricardo, member of WSP, is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world. About the Role You will act as a policy-facing expert on carbon capture and storage (CCS) and hydrogen, supporting the European Commission, Member States and international institutions in the design, assessment and implementation of industrial decarbonisation policies and regulatory frameworks. The role centres on analysis, support and evaluation of: EU policy and legislation (e.g. Net-Zero Industry Act, TEN-E, ETS, State Aid) Cross-border CO and hydrogen transport and storage regulation Economic and financial assessment of public policy choices Impact assessments and evaluation of EU-funded interventions Key Focus Areas You will work at the interface between technology, policy and economics, with particular focus on: CCUS and CO transport & storage Regulatory frameworks, cross-border infrastructure, liability, access regimes, cost recovery, public support and market creation Hydrogen policy and markets Regulatory design, infrastructure planning, certification, public support schemes, integration with industrial policy and energy markets EU industrial decarbonisation policy Net-Zero Industry Act, industrial roadmaps, EU funding instruments, State Aid and market-based mechanisms Policy appraisal and decision-support tools Impact assessment, cost-benefit analysis, multi-criteria analysis, and evaluation methodologies supporting evidence-based policymaking Although you are not required to demonstrate experience in all these areas. Key Responsibilities Leading or co-leading EU-level policy studies on CCS, hydrogen and industrial decarbonisation for the European Commission and international institutions Designing and delivering policy impact assessments, including: Cost-benefit analysis (CBA) Multi-criteria analysis (MCA) Economic and distributional impact assessment Evaluation of public support schemes and regulatory options Providing regulatory and economic analysis on: CO and hydrogen transport and storage (including cross-border issues) Market design and access regimes Financing models and public intervention logic Engaging directly with EU institutions, Member State authorities and stakeholders through interviews, workshops and consultations Contributing to business development in CCS, hydrogen, industrial decarbonisation and wider energy policy, including proposal leadership and technical input Mentoring junior staff and ensuring high analytical and quality standards across deliverables Key Competenciesand Experience A Master's degree or PhD in economics, physics, energy policy, public policy, environmental economics, or a related discipline (engineering background only if combined with strong policy/economic expertise) Demonstrated expertise in CCS and/or hydrogen from a policy and regulatory perspective Proven experience working with EU institutions, in particular: European Commission (DG ENER, CLIMA, GROW, MOVE, etc.) EU agencies, Member State authorities or IFIs Strong familiarity with EU legislative and policy frameworks, including: Net-Zero Industry Act, Clean industrial deal, Affordable energy package, Electricity Market Design reform, EU ETS and carbon pricing State Aid and public funding instruments TEN-E and cross-border infrastructure governance Hands-on experience applying policy appraisal tools, such as: Impact assessment methodologies Cost-benefit analysis (CBA) Multi-criteria analysis (MCA) Evaluation frameworks aligned with Better Regulation principles Strong experience in consultancy or policy advisory environments, including proposal writing, team leadership, project financial management and client management Desirable Competenciesand Experience Experience with EU Better Regulation Guidelines and evaluation standards Knowledge of industrial financing models, public support schemes and risk-sharing mechanisms Experience with stakeholder consultation and facilitation at EU or national level Additional European languages (French, German, Italian, Spanish) Working here You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place. Work life balance We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Benefits We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health. Diversity, Equality, and Inclusion statement We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro-actively with all our employees and to ensure an inclusive culture, we are a recognised as a 'disability confident' employer. Next steps Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date. Ricardo is a Disability confident employer please advise the recruitment team if you require any adjustments to support you throughout the recruitment process.
Jan 22, 2026
Full time
Overview Role Title: Principal Consultant -CCUS & Hydrogen Policy and Industrial Decarbonisation Location: London, Manchester, Madrid, Italy, Belgium (Brussels) - Hybrid Job ID: Our vision is to create a safe and sustainable world. Ricardo, member of WSP, is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world. About the Role You will act as a policy-facing expert on carbon capture and storage (CCS) and hydrogen, supporting the European Commission, Member States and international institutions in the design, assessment and implementation of industrial decarbonisation policies and regulatory frameworks. The role centres on analysis, support and evaluation of: EU policy and legislation (e.g. Net-Zero Industry Act, TEN-E, ETS, State Aid) Cross-border CO and hydrogen transport and storage regulation Economic and financial assessment of public policy choices Impact assessments and evaluation of EU-funded interventions Key Focus Areas You will work at the interface between technology, policy and economics, with particular focus on: CCUS and CO transport & storage Regulatory frameworks, cross-border infrastructure, liability, access regimes, cost recovery, public support and market creation Hydrogen policy and markets Regulatory design, infrastructure planning, certification, public support schemes, integration with industrial policy and energy markets EU industrial decarbonisation policy Net-Zero Industry Act, industrial roadmaps, EU funding instruments, State Aid and market-based mechanisms Policy appraisal and decision-support tools Impact assessment, cost-benefit analysis, multi-criteria analysis, and evaluation methodologies supporting evidence-based policymaking Although you are not required to demonstrate experience in all these areas. Key Responsibilities Leading or co-leading EU-level policy studies on CCS, hydrogen and industrial decarbonisation for the European Commission and international institutions Designing and delivering policy impact assessments, including: Cost-benefit analysis (CBA) Multi-criteria analysis (MCA) Economic and distributional impact assessment Evaluation of public support schemes and regulatory options Providing regulatory and economic analysis on: CO and hydrogen transport and storage (including cross-border issues) Market design and access regimes Financing models and public intervention logic Engaging directly with EU institutions, Member State authorities and stakeholders through interviews, workshops and consultations Contributing to business development in CCS, hydrogen, industrial decarbonisation and wider energy policy, including proposal leadership and technical input Mentoring junior staff and ensuring high analytical and quality standards across deliverables Key Competenciesand Experience A Master's degree or PhD in economics, physics, energy policy, public policy, environmental economics, or a related discipline (engineering background only if combined with strong policy/economic expertise) Demonstrated expertise in CCS and/or hydrogen from a policy and regulatory perspective Proven experience working with EU institutions, in particular: European Commission (DG ENER, CLIMA, GROW, MOVE, etc.) EU agencies, Member State authorities or IFIs Strong familiarity with EU legislative and policy frameworks, including: Net-Zero Industry Act, Clean industrial deal, Affordable energy package, Electricity Market Design reform, EU ETS and carbon pricing State Aid and public funding instruments TEN-E and cross-border infrastructure governance Hands-on experience applying policy appraisal tools, such as: Impact assessment methodologies Cost-benefit analysis (CBA) Multi-criteria analysis (MCA) Evaluation frameworks aligned with Better Regulation principles Strong experience in consultancy or policy advisory environments, including proposal writing, team leadership, project financial management and client management Desirable Competenciesand Experience Experience with EU Better Regulation Guidelines and evaluation standards Knowledge of industrial financing models, public support schemes and risk-sharing mechanisms Experience with stakeholder consultation and facilitation at EU or national level Additional European languages (French, German, Italian, Spanish) Working here You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place. Work life balance We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Benefits We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health. Diversity, Equality, and Inclusion statement We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro-actively with all our employees and to ensure an inclusive culture, we are a recognised as a 'disability confident' employer. Next steps Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date. Ricardo is a Disability confident employer please advise the recruitment team if you require any adjustments to support you throughout the recruitment process.
