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The Patient Services Manager isresponsible for the operational management of all patient-facing administrativeservices within the practice. The post holder will lead the reception andadministrative teams to ensure safe, efficient, and patient-centred access tocare. The role will support thePractice Manager in delivering high-quality services, improving patientexperience, and ensuring compliance with practice policies and regulatoryrequirements. Main duties of the job Oversee the day-to-day running of reception and administrative services. Ensure effective appointment management and patient access systems. Monitor call handling performance, appointment utilisation, and DNA rates. Develop and maintain efficient workflows to support clinicians. Ensure adequate staffing levels and rota cover at all times. Act as escalation point for operational issues affecting patient services. Line manage reception and administrative staff. Conduct appraisals, probation reviews, and return-to-work meetings. Manage rotas, annual leave, and sickness monitoring. Identify training needs and support staff development. Promote a positive, professional, and patient-focused culture. Lead on non-clinical complaints handling and responses. Monitor patient feedback and Friends & Family Test results. Implement improvements to enhance patient access and communication. Support digital access initiatives (e.g., NHS App uptake, online consultations). Ensure reception and admin procedures comply with CQC standards. Maintain and update relevant policies and standard operating procedures. Support data protection, confidentiality, and information governance processes. Audits and quality improvement projects. Produce regular performance reports for the Practice Manager and Partners. Analyse service demand and capacity data. Contribute to business continuity planning. Support service redesign initiatives where required. About us Southam Surgery is a friendly rural practice, proudly serving approximately 7,200 patients. We are committed to delivering high-quality, patient-centered care to meet the diverse healthcare needs of our community. Our clinical team includes 3 partners, 5 salaried General Practitioners (GPs), 2 registered nurses, 2 healthcare assistants (HCA), and clinical pharmacists. Together, we offer a full range of primary healthcare services, ensuring accessible and comprehensive care for all our patients. We have been rated 'Good' by the Care Quality Commission (CQC) Job responsibilities Job title: Patient Services Manager Reports to: Practice Manager Hours: 37.5 Job summary: The Patient Services Manager is responsible for the operational management of all patient-facing administrative services within the practice. The post holder will lead the reception and administrative teams to ensure safe, efficient, and patient-centred access to care. The role will support the Practice Manager in delivering high-quality services, improving patient experience, and ensuring compliance with practice policies and regulatory requirements. Key Responsibilities 1. Operational Management Oversee the day-to-day running of reception and administrative services. Ensure effective appointment management and patient access systems. Monitor call handling performance, appointment utilisation, and DNA rates. Develop and maintain efficient workflows to support clinicians. Ensure adequate staffing levels and rota cover at all times. Act as escalation point for operational issues affecting patient services. Line manage reception and administrative staff. Conduct appraisals, probation reviews, and return-to-work meetings. Manage rotas, annual leave, and sickness monitoring. Identify training needs and support staff development. Promote a positive, professional, and patient-focused culture. 3. Patient Experience & Complaints Lead on non-clinical complaints handling and responses. Monitor patient feedback and Friends & Family Test results. Implement improvements to enhance patient access and communication. Support digital access initiatives (e.g., NHS App uptake, online consultations). 4. Governance & Compliance Ensure reception and admin procedures comply with CQC standards. Maintain and update relevant policies and standard operating procedures. Support data protection, confidentiality, and information governance processes. Participate in audits and quality improvement projects. 5. Reporting & Performance Produce regular performance reports for the Practice Manager and Partners. Analyse service demand and capacity data. Contribute to business continuity planning. Support service redesign initiatives where required. Person Specification Experience Experience managing staff within a healthcare, NHS, or customer-facing environment. Strong organisational and leadership skills. Experience handling complaints and difficult conversations. Excellent communication skills (written and verbal). Ability to analyse data and produce reports. Good IT skills clinical systems, Microsoft Office. Experience in General Practice. Knowledge of CQC standards. Understanding of NHS primary care systems and access models. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Depending on experienceup to £16.00 per hour

£41,000 to £47,000 per year, 41000 - 47000 Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 18/03/2026 About this job Equans is looking for an Assistant Estates Manager Mechanical to join our team based at the Queen Elizabeth Hospital in Birmingham on a permanent basis. This is a full-time role working 37.5 hours per week, there is also an on call rota. On offer is a competitive salary and benefits package. The role is to assist the Estates management team in the provision of Hard FM & Lifecycle Services whilst delivering a high-quality and statutory compliant maintenance service. The role will include assisting in the operation, repair and maintenance of hospital engineering services whilst working within a multi-disciplinary hard service team environment.What will you deliver?Work in collaboration with the estates management team to provide an efficient and cohesive service across the EstateDirect management of the mechanical dayshift team, ensuring performance against FM contract requirements, with work carried out in line with good industry practiceManage the performance of the acute shift teams. Assisting as required any Planned, Corrective and Reactive maintenance tasksManaging, directing, and assisting staff in a safe and efficient mannerCo-ordination of contractors on site, ensuring safe management in line with contractual obligations and health and safety at work regulation requirementsDeliver training to staff on relevant subjects as appropriate so experience is gained (e.g. toolbox talks & trade specific subject matter)Regularly meet with directly employed staff collectively, irrespective of their trade function and individually to discuss performance and complete employee appraisalsParticipation in the out of hours on call rota What can we offer you?On offer is a competitive salary and benefits package, which includes; 24 days annual leave increasing to 25 days once 2 years service is reached ( public holidays)Life Cover equivalent to 1.5 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discounts Cycle to work scheme Holiday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks24/7 Employee Assistance Program and access to mental wellbeing app Who are you?Mechanical Qualification in either:City & Guilds Mechanical Engineering Level 2 & 3City & Guilds Pipefitting & Plumbing Level 2 & 3City & Guilds Plumbing Level 2 & 3Relevant City & Guilds Mechanical qualificationsNational Certificate in relevant areaIWFM management course (Desirable)HNC/HND in a relevant area (Desirable) Additional AP including; Medical Gas Pipelines Systems (MGPS), specialist Ventilations Systems, Mechanical Systems, Confined Spaces (Desirable) Driving licenceThis role includes a DBS Standard check therefore ability to pass is essential. Who are we?In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group. Our ambitionAt Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values-Accountability, Respect, Team Spirit, and Service Focus. We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.What's next? If this role is of interest to you, please click below to register, apply, and track your progress A member of our Resourcing Team will review your application and be in touch. As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).

Overview Assistant Branch Manager - Felicity J. Lord Shad_WHITE Looking to progress your career in estate agency? This is your moment. Join our high-performing Shad Thames branch as an Assistant Branch Manager and take the next major step in your career. Our team is thriving, and we're seeking a driven, proactive leader who is ready to inspire success, grow market share, and deliver exceptional client service. This is a fantastic opportunity to make a real impact within a prestigious London market. You'll benefit from: Industry leading training and coaching Clear, structured career progression The opportunity to influence and shape your945 local market A supportive, high performance culture If you're ambitious, performance driven, and passionate about leading from the front, we want to hear from you. Your next step starts here. Benefits of being a Assistant Branch Manager at Shad Thames £50,000 to £65,000 per year, complete on-target earnings £20,000 to £27,000 basic salary, dependent on experience Five months of supplementary payments to support you whilst you build your pipeline Uncapped commission scheme Company Car, or a monthly Car Allowance Enrolment onto fully-funded training course that will earn a Level 2 Estate Agent Qualification Career progression opportunities Our new company wide Elevate incentive program Employee Assistance Programme A day in the life of a Assistant Branch Manager Leading daily meetings with the Estate Agency team Coaching the team to achieve KPI's Monitoring and assessing individual team member performance (Including but not limited to conducting one to one meetings) Encourage your teams development and progression Strong focus on generating new and repeat business Developing and maintaining strong relationships with venders and buyers Liaising with prospective buyers and arranging property viewings in line with their needs Negotiating offers and agreeing sales Ensuring the business is risk averse and following the highest compliance standards for all regulatory bodies Essential Skills of a Assistant Branch Manager Full UK Driving Licence for a manual vehicle Minimum of 2 years' experience within Estate Agency at a Senior Negotiator position, a Property Valuer position, or higher Works well with others to create a team spirit and an enjoyable working environment. Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other The ability to create and action business plans relevant to your branch The ability to monitor and assess performance of local competitors A strong understanding of current legislation related to Estate Agency Ability to manage time sensitive and high volume workloads A reputation for delivering outstanding customer service Ability to work under own initiative Good telephone manner Strong IT skills (Basic Microsoft Packages) Attention to detail The Finer Details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant: Spicerhaart is a forces friendly company offering many Estate Agency roles to those considering leaving sexta. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.To All Recruitment_PROPORDEN involvement. Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:

Are you passionate about fishing and looking to join a dynamic team at the forefront of the angling industry? Angling Direct, the UK's leading fishing tackle retailer, is expanding and we want you to be part of the journey! We are seeking motivated individuals to join our growing team as an Assistant Store Manager in our Sutton store to help us lead our team to success and continue delivering exceptional service and expert advice to our customers. If you are ready to cast your line into a new opportunity, Angling Direct is the place for you! Customers are at the heart of everything we do. We are committed to providing our customers with the encouragement, advice and support so they have everything they need to get the most out of their fishing. To achieve our purpose of inspiring everyone to get out and enjoy an exceptional fishing experience, we are committing to be Europe's leading omni-channel fishing tackle destination, for all anglers regardless of experience or ability. What You Will Do: Work closely with the Store Manager to ensure the smooth day-to-day operations of the store. Step in to manage the store in the Store Manager's absence, taking on full managerial responsibilities Collaborate with all staff to meet and exceed store targets, ensuring high performance and customer satisfaction. Assist in the recruitment and onboarding of new staff members Drive sales by delivering outstanding customer service. Maintain excellent store and visual merchandising standards to enhance the customer experience Assist with store administration, including compliance with policies, procedures and banking. Handle customer and staff issues, including complaints and grievances Report on buying trends and customer needs, contributing to the store's strategic planning and improvement What We Are Looking For: Passionate anglers with solid fishing product knowledge Experience of working in a retail environment, ideally with some leadership responsibility Good understanding of retail processes and health and safety requirements A driven, results-orientated individual with a strong focus on customer service Conflict-management capabilities and the ability to motivate and maintain effective teams Strong communication and organisational skills with the ability to manage and measure work effectively Why Join Us? Join a team that loves angling and supports fellow anglers Be valued in a collaborative and supportive workplace Deliver top-tier advice and an outstanding shopping experience to fishing enthusiasts Grow, collaborate, and share your fishing passion in a thriving business Enjoy 40% staff discount on Advanta, and 25% staff discount on other branded products after probation

2316 - Clarks Liverpool, 25 Church Street, Liverpool, Liverpool, United Kingdom Job Description Posted Thursday, March 5, 2026 at 12:00 AM We're more than just a shoe brand-we have been at the forefront of innovative shoemaking since its foundation in 1825. That's right! 200 years! If you have a great attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you! About the role We are looking for a reliable and enthusiastic Assistant Store Manager to support the Store Manager in leading our retail team and driving daily operations. This role is a blend of leadership, customer service, and operational management. The ideal candidate is a hands on leader who can step in wherever needed to ensure the store runs smoothly and meets performance goals. We're looking for someone with: Previous experience in retail leadership, supervisory, or keyholder roles preferred. Comfortable in driving KPI's and results. Strong interpersonal and communication skills with the ability to lead and inspire a team. Strong communication and solid organisational and problem solving abilities. Flexibility to work a 7 day shift pattern, including weekends and bank holidays. Comfortable working in a fast paced retail environment. Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools. We reward our Assistant Store Manager with a comprehensive package, including: Retail Trust Life Assurance Clarks Discount Card Store Bonus Scheme Holiday Pay Join us and bring your positive energy to Clarks - where every day is an adventure!

Overview ABOUT US We're looking for an exceptional Assistant General Manager to join the team at Supernova, our vibrant and innovative smashed burger shop in Soho. Supernova is known for its energetic atmosphere and outstanding burgers, making it a standout destination in London's dynamic quick service scene. Supernova is part of BVC Group, which operates a portfolio of innovative and globally recognised food concepts, including NAC, Crème, 74 Duke, and Le Café NAC. With successful operations across London, Paris, and the Middle East, BVC Group blends creativity with operational excellence to deliver outstanding dining experiences. This role offers a fantastic opportunity to help lead our talented team, working closely with the General Manager to ensure customers enjoy unforgettable experiences in a fun, welcoming environment. Position Summary As Assistant General Manager, you will support the General Manager in overseeing daily operations, ensuring the highest standards of hospitality, operational efficiency, and team engagement. The ideal candidate is enthusiastic, hands-on, and passionate about delivering excellent guest experiences. You'll help drive Supernova's continued success by supporting the team, maintaining top-quality service, and cultivating a vibrant workplace culture. Key Responsibilities Assist the General Manager in overseeing daily operations, ensuring consistently high standards. Inspire, mentor, and support the team, creating a positive and collaborative work environment. Maintain excellent service standards. Support financial objectives through budget management, cost control, and maximizing profitability. Work closely with the team to ensure consistent quality. Assist with training, and ongoing staff development. Ensure compliance with health & safety regulations, licensing laws, and company policies. Implement operational improvements and proactively address challenges to enhance overall performance. Key Requirements Proven experience as an Assistant General Manager, Supervisor, or similar leadership role in a fast-paced, casual dining setting. Passionate about delivering exceptional customer experiences with attention to detail. Strong understanding of quick-service restaurant operations. Ability to effectively train, mentor, and motivate a team. Ability to adapt, manage challenges proactively, and find practical solutions. What We Offer Competitive salary with performance-based bonuses. Professional growth through structured training and clear career progression within BVC Group. A dynamic, supportive work environment where creativity and teamwork thrive. Generous employee discounts, including 50% off at all BVC Group venues and exclusive hospitality perks via CODE app membership. Flexible working arrangements and complimentary meals on shift. Enhanced benefits including company sick pay, maternity/paternity leave, and holiday pay. Long-service rewards and recognition. BVC Group is committed to creating an inclusive environment, celebrating diversity, and fostering respect for all team members. How to Apply Ready to join our exciting team at Supernova? Apply now to become our Assistant General Manager and be part of something extraordinary.

A vibrant burger shop in Soho seeks an enthusiastic Assistant General Manager to lead daily operations and support the team in delivering exceptional guest experiences. The ideal candidate has prior experience in a fast-paced dining setting and a passion for fostering a positive work environment. You will inspire the team, maintain high standards, and ensure customer satisfaction. Enjoy competitive salary, professional growth opportunities, and a dynamic work culture. Join our team to make a difference!