The Role TPPs Customer Relationship Manager (Mandarin Speaker) are responsible for driving the strategic direction of the company, formulating our short- and long-term goals; leading on the execution of a variety of global projects and implementations, as well as client expansion and company growth. You will work directly with our customers alongside local, provincial and national governments as we click apply for full job details
Dec 07, 2025
Full time
The Role TPPs Customer Relationship Manager (Mandarin Speaker) are responsible for driving the strategic direction of the company, formulating our short- and long-term goals; leading on the execution of a variety of global projects and implementations, as well as client expansion and company growth. You will work directly with our customers alongside local, provincial and national governments as we click apply for full job details
The Account Manager position is an exciting role that gives you the opportunity to have a direct impact on the future of digital healthcare. You will be responsible for managing large customer accounts, identifying new sales opportunities and setting the strategic direction of the company. You will have responsibility for leading on projects that help transform healthcare across the NHS and global click apply for full job details
Dec 07, 2025
Full time
The Account Manager position is an exciting role that gives you the opportunity to have a direct impact on the future of digital healthcare. You will be responsible for managing large customer accounts, identifying new sales opportunities and setting the strategic direction of the company. You will have responsibility for leading on projects that help transform healthcare across the NHS and global click apply for full job details
Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse, Scotland depot, and is covering Inverness and Dundee, so you must be based in Scotland, and a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Dec 07, 2025
Full time
Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse, Scotland depot, and is covering Inverness and Dundee, so you must be based in Scotland, and a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Business Development Manager (Waste Management) 45,000 - 52,000 DOE + Progression + Enhanced Holiday + Company Car + Ongoing Development + Great Company Benefits M3 / M4 Corridor (Hampshire / Berkshire / Surrey) Are you a Business Development Manager or Salesperson with waste management experience looking to take ownership of a high-value patch for a growing leader in recycling and demolition services? This company is a leading privately-owned waste management and recycling specialist operating across Hampshire, Berkshire, Surrey and surrounding areas. They provide demolition, aggregates, ready-mix concrete and waste services to construction, industrial and commercial clients, with multiple recycling facilities, a large fleet, and a strong focus on sustainability, compliance, and ongoing growth. In this field-based role, you will drive sales and business development across your patch, manage key accounts, win new clients, support tenders and bids, and work closely with operations and customer service to deliver excellent service and growth. This role would suit a BDM or Salesperson with waste management experience looking for a field-based role with responsibility for key accounts and growth opportunities. The Role: Drive sales and business development across your patch Manage and grow key accounts Win new clients and identify opportunities Support tenders, bids, and contract proposals Liaise with operations, transport, and customer service to ensure excellent delivery Maintain an up-to-date sales pipeline and reports The Person: Waste management or construction services sales experience Full UK driving licence If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH23013 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Dec 07, 2025
Full time
Business Development Manager (Waste Management) 45,000 - 52,000 DOE + Progression + Enhanced Holiday + Company Car + Ongoing Development + Great Company Benefits M3 / M4 Corridor (Hampshire / Berkshire / Surrey) Are you a Business Development Manager or Salesperson with waste management experience looking to take ownership of a high-value patch for a growing leader in recycling and demolition services? This company is a leading privately-owned waste management and recycling specialist operating across Hampshire, Berkshire, Surrey and surrounding areas. They provide demolition, aggregates, ready-mix concrete and waste services to construction, industrial and commercial clients, with multiple recycling facilities, a large fleet, and a strong focus on sustainability, compliance, and ongoing growth. In this field-based role, you will drive sales and business development across your patch, manage key accounts, win new clients, support tenders and bids, and work closely with operations and customer service to deliver excellent service and growth. This role would suit a BDM or Salesperson with waste management experience looking for a field-based role with responsibility for key accounts and growth opportunities. The Role: Drive sales and business development across your patch Manage and grow key accounts Win new clients and identify opportunities Support tenders, bids, and contract proposals Liaise with operations, transport, and customer service to ensure excellent delivery Maintain an up-to-date sales pipeline and reports The Person: Waste management or construction services sales experience Full UK driving licence If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH23013 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Overview Updraft. Helping you make changes that pay off. Updraft is an award winning, FCA-authorised, high-growth fintech based in London. Our vision is to revolutionise the way people spend and think about money, by automating the day to day decisions involved in managing money and mainstream borrowings like credit cards, overdrafts and other loans. A 360 degree spending view across all your financial accounts (using Open banking) A free credit report with tips and guidance to help improve your credit score Native AI led personalised financial planning to help users manage money, pay off their debts and improve their credit scores Intelligent lending products to help reduce cost of credit We have built scale and are getting well recognised in the UK fintech ecosystem. 800k+ users of the mobile app that has helped users swap c £500 m of costly credit-card debt for smarter credit, putting hundreds of thousands on a path to better financial health The product is highly rated by our customers. We are rated 4.8 on Trustpilot, 4.8 on the Play Store, and 4.4 on the iOS Store We are selected for Technation Future Fifty 2025 - a program that recognizes and supports successful and innovative scaleups to IPOs - 30% of UK unicorns have come out of this program. Updraft once again featured on the Sifted 100 UK startups - among only 25 companies to have made the list over both years 2024 and 2025 We are looking for exceptional talent to join us on our next stage of growth with a compelling proposition - purpose you can feel, impact you can measure, and ownership you'll actually hold. Expect a hybrid, London-hub culture where cross-functional squads tackle real-world problems with cutting-edge tech; generous learning budgets and wellness benefits; and the freedom to experiment, ship, and see your work reflected in customers' financial freedom. At Updraft, you'll help build a fairer credit system. The Role The role will lead Updraft's Underwriting team. The role will be responsible for all of the procedures within Underwriting, constantly improving them to optimise speed of decision with business outcome. They will also be responsible for Fraud, both at the application stage and post-application where a customer has potentially been a victim of fraud. We're looking for someone who can take ownership of these areas and drive significant process improvement through automation and AI development whilst also improving overall business performance. The successful candidate will be able to set the overall strategy and identify relevant automation use cases through appropriate leadership and collaboration whilst being hands-on and having enough technical knowledge to work with Engineering to deliver on the changes. The position is ideal for someone with experience in Underwriting within consumer lending, particularly within fast-paced, technology-driven financial services environments. You will be reporting to the COO. Key Responsibilities Own the Underwriting policy and procedures, making continual improvements to ensure they align to new business campaigns and application types Review cases where a customer has been a victim of fraud to determine the appropriate outcome Provide regular feedback to the Credit Risk team on quality of referrals and opportunity for improvement Deliver fast-paced change through automation and AI to improve process efficiency and effectiveness Lead a team of human and AI agents to deliver against Underwriting targets Personally review referrals, when necessary, to ensure the team remains within SLA Present key MI to the leadership team on a regular basis, alongside plans of how to continually improve performance Work closely with Data Science, Engineering, Compliance, and other customer facing teams to ensure decisions support both customer outcomes and regulatory standards. Qualifications Experience: Strong background in Underwriting within Consumer Lending Start-Up Culture: Familiarity with start-up culture and comfort with fast-paced, evolving environments AI & Automation: Proven track record of improving efficiency through use of AI and automation Leadership: Proven experience in leading teams and managing cross-functional initiatives Communication: Strong interpersonal skills to collaborate with stakeholders and provide updates to the leadership team effectively Previous experience with consumer finance, particularly in credit cards, personal loans, or buy-now-pay-later products Benefits Flexible hybrid working Pension and Medical plan Opportunities for career growth within a high-growth fintech
Dec 07, 2025
Full time
Overview Updraft. Helping you make changes that pay off. Updraft is an award winning, FCA-authorised, high-growth fintech based in London. Our vision is to revolutionise the way people spend and think about money, by automating the day to day decisions involved in managing money and mainstream borrowings like credit cards, overdrafts and other loans. A 360 degree spending view across all your financial accounts (using Open banking) A free credit report with tips and guidance to help improve your credit score Native AI led personalised financial planning to help users manage money, pay off their debts and improve their credit scores Intelligent lending products to help reduce cost of credit We have built scale and are getting well recognised in the UK fintech ecosystem. 800k+ users of the mobile app that has helped users swap c £500 m of costly credit-card debt for smarter credit, putting hundreds of thousands on a path to better financial health The product is highly rated by our customers. We are rated 4.8 on Trustpilot, 4.8 on the Play Store, and 4.4 on the iOS Store We are selected for Technation Future Fifty 2025 - a program that recognizes and supports successful and innovative scaleups to IPOs - 30% of UK unicorns have come out of this program. Updraft once again featured on the Sifted 100 UK startups - among only 25 companies to have made the list over both years 2024 and 2025 We are looking for exceptional talent to join us on our next stage of growth with a compelling proposition - purpose you can feel, impact you can measure, and ownership you'll actually hold. Expect a hybrid, London-hub culture where cross-functional squads tackle real-world problems with cutting-edge tech; generous learning budgets and wellness benefits; and the freedom to experiment, ship, and see your work reflected in customers' financial freedom. At Updraft, you'll help build a fairer credit system. The Role The role will lead Updraft's Underwriting team. The role will be responsible for all of the procedures within Underwriting, constantly improving them to optimise speed of decision with business outcome. They will also be responsible for Fraud, both at the application stage and post-application where a customer has potentially been a victim of fraud. We're looking for someone who can take ownership of these areas and drive significant process improvement through automation and AI development whilst also improving overall business performance. The successful candidate will be able to set the overall strategy and identify relevant automation use cases through appropriate leadership and collaboration whilst being hands-on and having enough technical knowledge to work with Engineering to deliver on the changes. The position is ideal for someone with experience in Underwriting within consumer lending, particularly within fast-paced, technology-driven financial services environments. You will be reporting to the COO. Key Responsibilities Own the Underwriting policy and procedures, making continual improvements to ensure they align to new business campaigns and application types Review cases where a customer has been a victim of fraud to determine the appropriate outcome Provide regular feedback to the Credit Risk team on quality of referrals and opportunity for improvement Deliver fast-paced change through automation and AI to improve process efficiency and effectiveness Lead a team of human and AI agents to deliver against Underwriting targets Personally review referrals, when necessary, to ensure the team remains within SLA Present key MI to the leadership team on a regular basis, alongside plans of how to continually improve performance Work closely with Data Science, Engineering, Compliance, and other customer facing teams to ensure decisions support both customer outcomes and regulatory standards. Qualifications Experience: Strong background in Underwriting within Consumer Lending Start-Up Culture: Familiarity with start-up culture and comfort with fast-paced, evolving environments AI & Automation: Proven track record of improving efficiency through use of AI and automation Leadership: Proven experience in leading teams and managing cross-functional initiatives Communication: Strong interpersonal skills to collaborate with stakeholders and provide updates to the leadership team effectively Previous experience with consumer finance, particularly in credit cards, personal loans, or buy-now-pay-later products Benefits Flexible hybrid working Pension and Medical plan Opportunities for career growth within a high-growth fintech
Client Lead - National Security Location: Farnborough, England, United Kingdom Role Type: Permanent - Full Time Package: Competitive Salaries + Benefits Role ID: SF18372 Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Senior Client Manager, where you will have the opportunity to work with cutting edge technology in partnership with some of the most brilliant minds. We have a new, exciting opportunity for a Senior Client Manager - National Security. This role will be based from our Farnborough site with some travel, and we also offer hybrid working. Role Purpose Provide central focus and orchestration for all QinetiQ engagement with National Security Client to ensure coherence of Go to market strategy and all engagements with this client. Build strong relationships and network across customer community, lead on development of coherent engagement plan and oversee its implementation across this community. Build in depth understanding of National Security Clients' strategic aims, budgets and funded programme lines. Build, coach and mentor Client Management team who report directly into this role and who are aligned with key client accounts that sit within this market segment. Day to day leadership and mentoring of this Client Management team. Implement and support ongoing development of operational tempo and heartbeat to drive coherent engagement across all relevant QQ stakeholders engaging with National Security Working with Sector MDs and BD Director develop and implement GTM strategy for National Security Ensure coherency of our GTM strategy across Defence and wider Government as appropriate Ensure ongoing alignment with IDTs to ensure effective and efficient development and execution of farmed opportunities Development and execution of larger strategic opportunities and propositions - working with the BDD and Head of Capture and Bidding Business planning to support ISBP development, and in year forecasting Ensure alignment wider QinetiQ through peer level stakeholder engagement - Capture Managers, CTO office, Campaign BD leads Key Accountabilities Leadership: provide direct and "hands on" leadership and coordination of all QinetiQ engagements into this client. Nurture and develop Client Management team aligned with the client and ensure that the team is appropriately trained in Company Best practice and that it follows this routinely in the execution of all Business Winning activities in this area. Stakeholder management: build thorough understanding of Client stakeholders, organisational construct and ways of working. Coordinate all QinetiQ engagements into this community to ensure alignment of messaging across our business. Similarly, in conjunction with the Client Management team reporting in to this role, develop strong relationships across all QinetiQ stakeholders engaging with this Client. Got to market Strategy: working across internal and external stakeholders develop a coherent Go To market Strategy for this client. This GTM strategy should leverage thorough and in depth understanding of the clients own strategy, budget and forecasted spend on future procurements. Support Development of QinetiQ strategy: engage with UKI Strategy Director and TOE functions to ensure that QinetiQ's own strategic growth plans are aligned with those of National Security Clients and that we are building skills and capacity necessary to execute on that strategy. Order Intake Number for National Security secure in year orders in line with Targets for this area whilst building credible pipeline and platform for future growth and delivery of longer term ISBP order intake commitments Capture/Bid Management: engage with UK Intelligence Head of Capture and Bid Management to ensure that approved Capture plans are in place and are being executed for all major opportunities being executed within the Defence and Training Market. Ensure that best practice is applied at all times in the execution of these captures through "hands on" leadership of all major Captures. Forward planning resourcing: Proactively engage with the Intelligence Sector BDD and Operations Lead to ensure that there is a clear forward view of the pipeline and resourcing requirements. Ensure opportunities can be resourced correctly from a Capture/Bid Management perspective and that requirements for technical resource from the business are known and understood. Wider engagement: Proactively engage with the Global Campaigns and UK Defence Sectors to ensure areas of cross collaboration are known and understood. Maintain visibility of cross collaboration execution plan to ensure that this is known and understood within the Intelligence Sector and that it is being followed correctly. Best Practice: Proactively engage with Group Business Winning Excellence to ensure that activities within the Sector follow accepted best practice and that the team is trained in accordance with Company requirements/schedules. Demonstrate leadership in the usage of SAP C4C CRM. Feedback to Group Business Winning Excellence any areas of potential improvements/refinements in best practice or training based upon experience within the Sector of Capture execution. Compliance: Ensure all business winning activities are conducted in full compliance to Group business winning policies and procedures. Ensure that Group policies relating to Ethical Trading Policy, Exports and the appointment and use of third party Commercial Intermediaries are fully complied with. Leadership: Ability to lead teams of senior professionals that span business and functional boundaries. Ability to operate in a complex matrix structure using influential leadership to bring best of capabilities to bear to enable development of strategic GTM plan, secure pipeline and win complex, competed tenders Business Development: Proven track record in leading teams to build credible pipeline at scale with high conversion rate. Ability to repeatedly deliver challenging OI targets. Execution of Win Strategy: Track record of win strategy development and implementation for complex, competed deals at scale (over c£30m), Domain Relevance: Relevant experience of winning business with customers and industrial partners across Defence with particular focus on Stratcom (Defence Digital/Defence Intelligence), DSTL and Front Line Commands. Deep customer domain knowledge and relationships: ability to provide thought leadership to customers in complex domains (spanning the above) and develop compelling QinetiQ propositions to meet deliver on this thought leadership. Wider industry relationships: established relationships at executive level and ability to engage at this level in order to build partnering strategies and detailed understanding of the competitive terrain. Experience & Qualifications Proven track record in hands on development and execution of scale pipeline (c£200m) with high conversion rate (delivering c£100m) of orders in year. Proven track record in cradle to grave execution of win strategies with demonstrated ability to win competitive tenders (over c£30m). Proven track record in the leadership/mentorship of business development teams, in order to enable development and implementation of compelling strategy and winning tender responses. Proven track record of ability to influence across matrixed internal organisational structure in order to harness wider capabilities in the development and implementation of compelling strategy and winning tender responses. Technical background with sufficient knowledge of Data Intelligence, Communications, Cyber Security and Sensor technologies to link technology with client business problems and engage confidently with client/internal technical communities. Track record in navigation of complex and multi-disciplinary stakeholder communities within customer organisations. Ability to influence and shape decision making at executive levels within the customer community. Over 10 years' experience working in Defence and Secure Government environment with particular focus on Defence Digital, Defence Intelligence, DSTL and front line commands Established network within this community with strong reputation built upon consistent delivery. Established network within other commercial organisations that operate within this market with strong reputation built upon trust and mutual respect. Security clearances to allow access to core clients and access to operational requirements and procurement strategies within the above customer communities. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic . click apply for full job details
Dec 07, 2025
Full time
Client Lead - National Security Location: Farnborough, England, United Kingdom Role Type: Permanent - Full Time Package: Competitive Salaries + Benefits Role ID: SF18372 Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Senior Client Manager, where you will have the opportunity to work with cutting edge technology in partnership with some of the most brilliant minds. We have a new, exciting opportunity for a Senior Client Manager - National Security. This role will be based from our Farnborough site with some travel, and we also offer hybrid working. Role Purpose Provide central focus and orchestration for all QinetiQ engagement with National Security Client to ensure coherence of Go to market strategy and all engagements with this client. Build strong relationships and network across customer community, lead on development of coherent engagement plan and oversee its implementation across this community. Build in depth understanding of National Security Clients' strategic aims, budgets and funded programme lines. Build, coach and mentor Client Management team who report directly into this role and who are aligned with key client accounts that sit within this market segment. Day to day leadership and mentoring of this Client Management team. Implement and support ongoing development of operational tempo and heartbeat to drive coherent engagement across all relevant QQ stakeholders engaging with National Security Working with Sector MDs and BD Director develop and implement GTM strategy for National Security Ensure coherency of our GTM strategy across Defence and wider Government as appropriate Ensure ongoing alignment with IDTs to ensure effective and efficient development and execution of farmed opportunities Development and execution of larger strategic opportunities and propositions - working with the BDD and Head of Capture and Bidding Business planning to support ISBP development, and in year forecasting Ensure alignment wider QinetiQ through peer level stakeholder engagement - Capture Managers, CTO office, Campaign BD leads Key Accountabilities Leadership: provide direct and "hands on" leadership and coordination of all QinetiQ engagements into this client. Nurture and develop Client Management team aligned with the client and ensure that the team is appropriately trained in Company Best practice and that it follows this routinely in the execution of all Business Winning activities in this area. Stakeholder management: build thorough understanding of Client stakeholders, organisational construct and ways of working. Coordinate all QinetiQ engagements into this community to ensure alignment of messaging across our business. Similarly, in conjunction with the Client Management team reporting in to this role, develop strong relationships across all QinetiQ stakeholders engaging with this Client. Got to market Strategy: working across internal and external stakeholders develop a coherent Go To market Strategy for this client. This GTM strategy should leverage thorough and in depth understanding of the clients own strategy, budget and forecasted spend on future procurements. Support Development of QinetiQ strategy: engage with UKI Strategy Director and TOE functions to ensure that QinetiQ's own strategic growth plans are aligned with those of National Security Clients and that we are building skills and capacity necessary to execute on that strategy. Order Intake Number for National Security secure in year orders in line with Targets for this area whilst building credible pipeline and platform for future growth and delivery of longer term ISBP order intake commitments Capture/Bid Management: engage with UK Intelligence Head of Capture and Bid Management to ensure that approved Capture plans are in place and are being executed for all major opportunities being executed within the Defence and Training Market. Ensure that best practice is applied at all times in the execution of these captures through "hands on" leadership of all major Captures. Forward planning resourcing: Proactively engage with the Intelligence Sector BDD and Operations Lead to ensure that there is a clear forward view of the pipeline and resourcing requirements. Ensure opportunities can be resourced correctly from a Capture/Bid Management perspective and that requirements for technical resource from the business are known and understood. Wider engagement: Proactively engage with the Global Campaigns and UK Defence Sectors to ensure areas of cross collaboration are known and understood. Maintain visibility of cross collaboration execution plan to ensure that this is known and understood within the Intelligence Sector and that it is being followed correctly. Best Practice: Proactively engage with Group Business Winning Excellence to ensure that activities within the Sector follow accepted best practice and that the team is trained in accordance with Company requirements/schedules. Demonstrate leadership in the usage of SAP C4C CRM. Feedback to Group Business Winning Excellence any areas of potential improvements/refinements in best practice or training based upon experience within the Sector of Capture execution. Compliance: Ensure all business winning activities are conducted in full compliance to Group business winning policies and procedures. Ensure that Group policies relating to Ethical Trading Policy, Exports and the appointment and use of third party Commercial Intermediaries are fully complied with. Leadership: Ability to lead teams of senior professionals that span business and functional boundaries. Ability to operate in a complex matrix structure using influential leadership to bring best of capabilities to bear to enable development of strategic GTM plan, secure pipeline and win complex, competed tenders Business Development: Proven track record in leading teams to build credible pipeline at scale with high conversion rate. Ability to repeatedly deliver challenging OI targets. Execution of Win Strategy: Track record of win strategy development and implementation for complex, competed deals at scale (over c£30m), Domain Relevance: Relevant experience of winning business with customers and industrial partners across Defence with particular focus on Stratcom (Defence Digital/Defence Intelligence), DSTL and Front Line Commands. Deep customer domain knowledge and relationships: ability to provide thought leadership to customers in complex domains (spanning the above) and develop compelling QinetiQ propositions to meet deliver on this thought leadership. Wider industry relationships: established relationships at executive level and ability to engage at this level in order to build partnering strategies and detailed understanding of the competitive terrain. Experience & Qualifications Proven track record in hands on development and execution of scale pipeline (c£200m) with high conversion rate (delivering c£100m) of orders in year. Proven track record in cradle to grave execution of win strategies with demonstrated ability to win competitive tenders (over c£30m). Proven track record in the leadership/mentorship of business development teams, in order to enable development and implementation of compelling strategy and winning tender responses. Proven track record of ability to influence across matrixed internal organisational structure in order to harness wider capabilities in the development and implementation of compelling strategy and winning tender responses. Technical background with sufficient knowledge of Data Intelligence, Communications, Cyber Security and Sensor technologies to link technology with client business problems and engage confidently with client/internal technical communities. Track record in navigation of complex and multi-disciplinary stakeholder communities within customer organisations. Ability to influence and shape decision making at executive levels within the customer community. Over 10 years' experience working in Defence and Secure Government environment with particular focus on Defence Digital, Defence Intelligence, DSTL and front line commands Established network within this community with strong reputation built upon consistent delivery. Established network within other commercial organisations that operate within this market with strong reputation built upon trust and mutual respect. Security clearances to allow access to core clients and access to operational requirements and procurement strategies within the above customer communities. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic . click apply for full job details
Job Title: Head of Security & Emergency Planning Location: This role can be based at either our Chelmsford or Cambridge campus but there is an expectation that the post holder will be visible across all campuses. Salary: £58,225 - £67,468 per year Job type: Full Time, Permanent Closing Date: 30/11/2025 About The University: The University is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. The University holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). The University's research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK's Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK's leading universities for degree apprenticeship provision, working with hundreds of employers across the UK. About the role: The Safety & Security Department are part of the Office of the Secretary and Clerk which is one of the key Professional Services that support the operation of the university. The role of Head of Security & Emergency Planning is responsible for both the Strategic direction as well as the ongoing operational management of the Safety & Security Department. You will be responsible for a Safety & Security Department consisting of over 35 staff, including Duty Managers, Safety & Security Officers, Control Room Operators and Receptionists. You will be accountable for the security provision across four campuses: Cambridge Chelmsford, Writtle, and Peterborough. The Head of Security also has responsibility for external security contracts, such as the contract that provides additional resource for university events, including graduations, along with the CCTV and Access Control contracts. As the post holder you will also lead on Emergency Planning as part of your role, where you will plan and deliver an Annual Emergency Exercise. You will be a great communicator working with a variety of people, building strong working relationships both internally and externally. As a trusted partner you will deliver complex information sensitively and professionally to a wide and varied number of stakeholders both internal and external. You will be committed to continuous improvement and will look for new ways to improve the efficiency of the service. As an employer we encourage and welcome new ideas and innovations. It is expected that applicants for this role will have both security knowledge as well as experience of managing a large team in a customer facing role. If you have previous relevant experience, ideally gained in an education environment, competent IT skills, a customer-centric ethos and can demonstrate commitment to our values then we'd love to hear from you. If you have the ability to think innovatively, possess good interpersonal and negotiating skills and can uphold our values with the willingness to contribute to the collective life of the Service then we do hope you'll express an interest in joining us. To progress further you will have a minimum of a Higher degree plus demonstrable professional experience for the role or relevant professional/degree level qualification (Chartered where appropriate) and significant demonstrable professional experience for the role. Interviews will be held week commencing 8th December 2025. We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details. We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that the university will carry out online searches as part of the due diligence on short listed candidates. This appointment is subject to an enhanced level children's and adults barred list disclosure from the Disclosure and Barring Service. We value diversity at the university and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK. Committed to being inclusive and open to discuss flexible working. Please click on the APPLY button where you will be redirected to our website where you can find out more about this opportunity. Candidates with the experience or relevant job titles of: Director of Security and Resilience, Head of Corporate Security and Risk, Chief Security Officer, Director of Business Continuity and Operations, will also be considered for this role.
Dec 07, 2025
Full time
Job Title: Head of Security & Emergency Planning Location: This role can be based at either our Chelmsford or Cambridge campus but there is an expectation that the post holder will be visible across all campuses. Salary: £58,225 - £67,468 per year Job type: Full Time, Permanent Closing Date: 30/11/2025 About The University: The University is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. The University holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). The University's research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK's Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK's leading universities for degree apprenticeship provision, working with hundreds of employers across the UK. About the role: The Safety & Security Department are part of the Office of the Secretary and Clerk which is one of the key Professional Services that support the operation of the university. The role of Head of Security & Emergency Planning is responsible for both the Strategic direction as well as the ongoing operational management of the Safety & Security Department. You will be responsible for a Safety & Security Department consisting of over 35 staff, including Duty Managers, Safety & Security Officers, Control Room Operators and Receptionists. You will be accountable for the security provision across four campuses: Cambridge Chelmsford, Writtle, and Peterborough. The Head of Security also has responsibility for external security contracts, such as the contract that provides additional resource for university events, including graduations, along with the CCTV and Access Control contracts. As the post holder you will also lead on Emergency Planning as part of your role, where you will plan and deliver an Annual Emergency Exercise. You will be a great communicator working with a variety of people, building strong working relationships both internally and externally. As a trusted partner you will deliver complex information sensitively and professionally to a wide and varied number of stakeholders both internal and external. You will be committed to continuous improvement and will look for new ways to improve the efficiency of the service. As an employer we encourage and welcome new ideas and innovations. It is expected that applicants for this role will have both security knowledge as well as experience of managing a large team in a customer facing role. If you have previous relevant experience, ideally gained in an education environment, competent IT skills, a customer-centric ethos and can demonstrate commitment to our values then we'd love to hear from you. If you have the ability to think innovatively, possess good interpersonal and negotiating skills and can uphold our values with the willingness to contribute to the collective life of the Service then we do hope you'll express an interest in joining us. To progress further you will have a minimum of a Higher degree plus demonstrable professional experience for the role or relevant professional/degree level qualification (Chartered where appropriate) and significant demonstrable professional experience for the role. Interviews will be held week commencing 8th December 2025. We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details. We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that the university will carry out online searches as part of the due diligence on short listed candidates. This appointment is subject to an enhanced level children's and adults barred list disclosure from the Disclosure and Barring Service. We value diversity at the university and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK. Committed to being inclusive and open to discuss flexible working. Please click on the APPLY button where you will be redirected to our website where you can find out more about this opportunity. Candidates with the experience or relevant job titles of: Director of Security and Resilience, Head of Corporate Security and Risk, Chief Security Officer, Director of Business Continuity and Operations, will also be considered for this role.
Green & Wolvin Recruitment
Nottingham, Nottinghamshire
We are actively looking to engage sales support professionals for a role in the air, sea and road freight forwarding & shipping industry for a new role as a Sales Support Executive in Nottinghamshire! Client Details My client is a market-leader in the freight and shipping industry and has clients based across the world including Africa, Europe, the Americas and the Far East with a regional head office based in Europe. You will be joining a fast-pace environment assisting in finding logistics solutions for some of the world's largest industrial, retail & FMCG based customers. My client focuses on searching air freight, sea freight & road freight solutions, which are both cost effective & time sensitive. Job Description As a Sales Support Executive you will report in to the Freight Sales Manager on a daily basis. You will be responsible for the following areas for responsibility across the office based in Nottinghamshire. Quotation and providing of freight & logistic load bookings onto the Salesforce system. Liaise with Account Managers and the Operations Team to provide all key details of shipped loads such a dimensions, customs documentation, pricing etc. Check commercial documents and highlight changes or discrepancies before uploading them into the system Monitor bookings and liaising with the customer and internal departments to provide updates and real-time tracking. To review quotes and delivery status to improve speed & quality of service. Handle day to day customer queries by telephone and email in order to provide accurate updates to our client base - whilst also escalating issues to the appropriate Sales Team Manager. Complete weekly analysis on queried customer shipments to identify trends, knowledge gaps and opportunities for improvement Support Team Managers with administration and data collation, including maintaining accurate records and reports in Salesforce and other systems The Ideal Candidate The successful candidate will have an expansive background in providing sales support - ideally within the freight forwarding, logistics and shipping industry. The ideal Sales Support Executive will have the following skills and experience: 2+ year's experience in a sales support function Ideally experience within the logistics, shipping, freight or supply chain industries. Experience with Salesforce would be advantageous, but not essential Excellent customer service experience. Commutable to Nottinghamshire. What's On Offer? 28,000- 34,000 Enhanced annual leave Comprehensive company benefits account. Training with industry leaders & development and large opportunities to progress.
Dec 07, 2025
Full time
We are actively looking to engage sales support professionals for a role in the air, sea and road freight forwarding & shipping industry for a new role as a Sales Support Executive in Nottinghamshire! Client Details My client is a market-leader in the freight and shipping industry and has clients based across the world including Africa, Europe, the Americas and the Far East with a regional head office based in Europe. You will be joining a fast-pace environment assisting in finding logistics solutions for some of the world's largest industrial, retail & FMCG based customers. My client focuses on searching air freight, sea freight & road freight solutions, which are both cost effective & time sensitive. Job Description As a Sales Support Executive you will report in to the Freight Sales Manager on a daily basis. You will be responsible for the following areas for responsibility across the office based in Nottinghamshire. Quotation and providing of freight & logistic load bookings onto the Salesforce system. Liaise with Account Managers and the Operations Team to provide all key details of shipped loads such a dimensions, customs documentation, pricing etc. Check commercial documents and highlight changes or discrepancies before uploading them into the system Monitor bookings and liaising with the customer and internal departments to provide updates and real-time tracking. To review quotes and delivery status to improve speed & quality of service. Handle day to day customer queries by telephone and email in order to provide accurate updates to our client base - whilst also escalating issues to the appropriate Sales Team Manager. Complete weekly analysis on queried customer shipments to identify trends, knowledge gaps and opportunities for improvement Support Team Managers with administration and data collation, including maintaining accurate records and reports in Salesforce and other systems The Ideal Candidate The successful candidate will have an expansive background in providing sales support - ideally within the freight forwarding, logistics and shipping industry. The ideal Sales Support Executive will have the following skills and experience: 2+ year's experience in a sales support function Ideally experience within the logistics, shipping, freight or supply chain industries. Experience with Salesforce would be advantageous, but not essential Excellent customer service experience. Commutable to Nottinghamshire. What's On Offer? 28,000- 34,000 Enhanced annual leave Comprehensive company benefits account. Training with industry leaders & development and large opportunities to progress.
Legacy Relationship Executive We are looking for a Legacy Relationship Executive to join the team. With 75 years of experience, the focus is on helping the most vulnerable children overcome poverty and experience fullness of life. The charity helps children of all backgrounds, even in the most dangerous places, inspired by the Christian faith. Come join the 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children s life stories! Position: Legacy Relationship Executive Location: Milton Keynes Hours: Full-time (36.5 hours per week with one evening per week) Contract: Permanent Salary: £30,874 per annum, depending on experience + good range of benefits Closing Date: 31st December 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified About the Role As Legacy Relationship Executive, you will grow the future legacy income through building relationships with some of the longest serving supporters and asking them to consider leaving a gift in their will and following up with supporters who have expressed an interest to convert them to pledgers. With over 100,000 supporters around the UK, this job focuses on supporters who have been supporting the charity for over 10 years and really love sponsoring a child and helping the cause. This role involves mainly thanking sponsors and ensuring they are getting the best experience, keeping them informed, updated and asking them to consider a gift in their will. It s a role where you can really build some excellent and meaningful relationships and the people you are calling quite often have time to chat and want to talk to you! As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. About You The role IS for you if: You have an engaging, warm phone manner and a passion for excellence in making a difference to the lives of the children who we serve. Have a good level of written English and results driven Comfortable being on the phone Have previous telemarketing experience in either sales, account management or customer service. In addition to the salary offered, we offer: A flexible and supportive working culture Pension scheme (with employer contributions) Generous holiday allowance Free parking (Milton Keynes office) Opportunities for faith-based gatherings, prayer, and devotionals A welcoming, purpose-driven team who are passionate about making a difference About the Organisation Join an international children s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy the organisation has helped bring lasting change to millions of children, over more than 60 years. As a Christian charity, everything is motivated by faith as we strive to reflect God s unconditional love. An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. We value diversity and aspire to reflect this in the workforce. We particularly welcome applications from under-represented sections of the community. The organisation also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability. Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. You may also have experience in areas such Legacy Relationship, Legacy Officer, Supporter Engagement, Supporter Care, Customer Service Agent, Customer Service Executive, Customer Service Officer, Sales, Account Manager, Business Development, Business Development Executive. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Dec 07, 2025
Full time
Legacy Relationship Executive We are looking for a Legacy Relationship Executive to join the team. With 75 years of experience, the focus is on helping the most vulnerable children overcome poverty and experience fullness of life. The charity helps children of all backgrounds, even in the most dangerous places, inspired by the Christian faith. Come join the 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children s life stories! Position: Legacy Relationship Executive Location: Milton Keynes Hours: Full-time (36.5 hours per week with one evening per week) Contract: Permanent Salary: £30,874 per annum, depending on experience + good range of benefits Closing Date: 31st December 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified About the Role As Legacy Relationship Executive, you will grow the future legacy income through building relationships with some of the longest serving supporters and asking them to consider leaving a gift in their will and following up with supporters who have expressed an interest to convert them to pledgers. With over 100,000 supporters around the UK, this job focuses on supporters who have been supporting the charity for over 10 years and really love sponsoring a child and helping the cause. This role involves mainly thanking sponsors and ensuring they are getting the best experience, keeping them informed, updated and asking them to consider a gift in their will. It s a role where you can really build some excellent and meaningful relationships and the people you are calling quite often have time to chat and want to talk to you! As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. About You The role IS for you if: You have an engaging, warm phone manner and a passion for excellence in making a difference to the lives of the children who we serve. Have a good level of written English and results driven Comfortable being on the phone Have previous telemarketing experience in either sales, account management or customer service. In addition to the salary offered, we offer: A flexible and supportive working culture Pension scheme (with employer contributions) Generous holiday allowance Free parking (Milton Keynes office) Opportunities for faith-based gatherings, prayer, and devotionals A welcoming, purpose-driven team who are passionate about making a difference About the Organisation Join an international children s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy the organisation has helped bring lasting change to millions of children, over more than 60 years. As a Christian charity, everything is motivated by faith as we strive to reflect God s unconditional love. An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. We value diversity and aspire to reflect this in the workforce. We particularly welcome applications from under-represented sections of the community. The organisation also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability. Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. You may also have experience in areas such Legacy Relationship, Legacy Officer, Supporter Engagement, Supporter Care, Customer Service Agent, Customer Service Executive, Customer Service Officer, Sales, Account Manager, Business Development, Business Development Executive. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
RECfinancial are currently shortlisting for our client, a prestigious Global business based in North Leicestershire. This is an exceptional ongoing hybrid interim opportunity, to work with a very stable team and an empowering Manager. This role may have the chance of being made permanent. Ideally with a minimum of 12 months experience within a Credit Control role, your new position will include the following elements; Support the AR team and Credit Manager Maintain existing accounts, forming and maintaining long term relationships Credit risk assessment and review Cash collection Review and reduction of DSO and over 90-day accounts Working closely with clients, customer service and account managers Ability to maintain and manage high volume/value accounts Embrace and identify process improvements and cost savings for the business Partner with a number of internal and external business partners, within IT, Commercial Finance, AP and General Ledger. As a potential candidate, you will possess drive, ambition and passion for your role, along with excellent communication skills, good commercial awareness and the ability to manage relationships both internally and externally. Knowledge of cash allocation, solid systems skills including Excel are essential. Knowledge of working with EDI and platforms would be advantageous but not essential. In return, you ll work with an incredible business, receive an excellent salary, flexible working, hybrid working, generous holidays, onsite parking/canteen and career progression. Sound of interest, then please contact Neil on (phone number removed) or email (url removed) This is one role you won t want to miss out on. INDSH
Dec 07, 2025
Seasonal
RECfinancial are currently shortlisting for our client, a prestigious Global business based in North Leicestershire. This is an exceptional ongoing hybrid interim opportunity, to work with a very stable team and an empowering Manager. This role may have the chance of being made permanent. Ideally with a minimum of 12 months experience within a Credit Control role, your new position will include the following elements; Support the AR team and Credit Manager Maintain existing accounts, forming and maintaining long term relationships Credit risk assessment and review Cash collection Review and reduction of DSO and over 90-day accounts Working closely with clients, customer service and account managers Ability to maintain and manage high volume/value accounts Embrace and identify process improvements and cost savings for the business Partner with a number of internal and external business partners, within IT, Commercial Finance, AP and General Ledger. As a potential candidate, you will possess drive, ambition and passion for your role, along with excellent communication skills, good commercial awareness and the ability to manage relationships both internally and externally. Knowledge of cash allocation, solid systems skills including Excel are essential. Knowledge of working with EDI and platforms would be advantageous but not essential. In return, you ll work with an incredible business, receive an excellent salary, flexible working, hybrid working, generous holidays, onsite parking/canteen and career progression. Sound of interest, then please contact Neil on (phone number removed) or email (url removed) This is one role you won t want to miss out on. INDSH
The Service Delivery Manager will assume responsibility for leading and developing the customer service, scheduling, and coordination function within this growing organisation. The ideal candidate will be an experienced people manager, with a background in Facilities Management / Operations or a similar service led, installations / maintenance company. Key Responsibilities of the Service Delivery Manager: Oversee customer communication, coordinate field teams, improve processes, and ensure high-quality and end-to-end service delivery. Lead, coach, and support the customer delivery and scheduling team, setting clear, measurable goals and providing support and ongoing feedback Foster a culture of accountability, collaboration and continuous improvement Work closely with the senior management team, to help drive key business priorities and growth strategies Oversee the scheduling of service visits, installations, and surveys - acting as main point for escalations within the department. Ensure timely, professional communication with customers and partners Track jobs and projects through to completion Maintain accurate CRM and operational data Resource planning: Monitor workload and capacity, supporting the team as required Identify and implement process improvements (delivery, scheduling, communication workflows) Introduce best practice and tools to support planned growth initiatives The ideal Service Delivery Manager will have the following experience / skills: At least 5 years experience in customer service management, service delivery, or operations Strong leadership and communication skills, with confidence of mentoring and supporting a growing team. Highly organised with excellent attention to detail Ability to manage multiple priorities in a fast-moving environment Confident with Microsoft Office and CRM/job management systems Experience in facilities management or service-led environments (advantageous) Proactive, solutions-focused, and hands-on Please note that this is an Office based position, and therefore our client is looking for someone within a commutable distance of their Ferndown office. Benefits package: Competitive salary (Up to £70k) Quarterly Performance bonus Clear progression opportunities and a friendly supportive team environment On-site parking Opportunities to influence process, efficiency, and customer experience Up to 25 days holiday plus bank holidays If you are an ambitious, people centred leader, who thrives in fast paced, growing organisations, this could be an exciting career move. Please get in touch with Joy Bruce at Collaborate Recruitment, for more information, or to apply.
Dec 07, 2025
Full time
The Service Delivery Manager will assume responsibility for leading and developing the customer service, scheduling, and coordination function within this growing organisation. The ideal candidate will be an experienced people manager, with a background in Facilities Management / Operations or a similar service led, installations / maintenance company. Key Responsibilities of the Service Delivery Manager: Oversee customer communication, coordinate field teams, improve processes, and ensure high-quality and end-to-end service delivery. Lead, coach, and support the customer delivery and scheduling team, setting clear, measurable goals and providing support and ongoing feedback Foster a culture of accountability, collaboration and continuous improvement Work closely with the senior management team, to help drive key business priorities and growth strategies Oversee the scheduling of service visits, installations, and surveys - acting as main point for escalations within the department. Ensure timely, professional communication with customers and partners Track jobs and projects through to completion Maintain accurate CRM and operational data Resource planning: Monitor workload and capacity, supporting the team as required Identify and implement process improvements (delivery, scheduling, communication workflows) Introduce best practice and tools to support planned growth initiatives The ideal Service Delivery Manager will have the following experience / skills: At least 5 years experience in customer service management, service delivery, or operations Strong leadership and communication skills, with confidence of mentoring and supporting a growing team. Highly organised with excellent attention to detail Ability to manage multiple priorities in a fast-moving environment Confident with Microsoft Office and CRM/job management systems Experience in facilities management or service-led environments (advantageous) Proactive, solutions-focused, and hands-on Please note that this is an Office based position, and therefore our client is looking for someone within a commutable distance of their Ferndown office. Benefits package: Competitive salary (Up to £70k) Quarterly Performance bonus Clear progression opportunities and a friendly supportive team environment On-site parking Opportunities to influence process, efficiency, and customer experience Up to 25 days holiday plus bank holidays If you are an ambitious, people centred leader, who thrives in fast paced, growing organisations, this could be an exciting career move. Please get in touch with Joy Bruce at Collaborate Recruitment, for more information, or to apply.
Home Coordinator, EMEA Government Affairs Position Title : Coordinator, EMEA Government Affairs Location : London, UK (Hybrid) Company Background: MFA, based in Washington, New York, Brussels, and London, represents the global alternative asset management industry. MFA's mission is to advance the ability of alternative asset managers to raise capital, invest, and generate returns for their beneficiaries. MFA advocates on behalf of its membership and convenes stakeholders to address global regulatory, operational, and business issues. MFA's member firms collectively manage a diverse group of investment strategies. Member firms help pension plans, university endowments, charitable foundations, and other institutional investors to diversify their investments, manage risk, and generate attractive returns over time. Position Summary: The Coordinator, EMEA Government Affairs will be responsible for providing administrative and organisational support to the Head of EMEA Government Affairs and the EMEA team. Under the direction of the Head of EMEA Government Affairs, this role will coordinate meeting schedules, organise and participate in conference calls including member committees and forums. Manage the planning and execution of key meetings, including content preparation and coordination with meeting participants to compile materials, scheduling, and logistics. Document and record engagements with members and prospective members in the association's customer relationship management tool. Correspond with senior policymakers, regulators and members in the EU, UK, Middle East, and internationally while maintaining strict confidentiality with all information acquired. Assist with the execution of UK, EU, and Middle East engagement and business development strategy. Coordinate and help execute strategic UK, EU, and Middle East member and policymaker events. Assist in preparation of policy materials, including presentations and consultation responses. Manage international travel arrangements for members of the EMEA team. Process expense claims. Coordinate office maintenance requests, and maintain office supply inventory. Support the development and implementation of policies for the operations and administrative teams. Support strong collaboration and coherence across the association's international offices. Perform other duties, as assigned. Qualifications and Requirements: Bachelor's degree is preferred. Minimum of two years' experience in executive support at a member association, or related experience. Financial services industry experience is a plus. Strong computer skills and familiarity with software packages including: Microsoft Outlook, Teams, Word, PowerPoint, Excel, and SharePoint; Zoom; and expense/travel platforms such as Concur/Navan. Proficiency using a CRM tool (such as Impexium) is a plus. Fluent English required; French and other European languages desirable. Demonstrated ability to work collaboratively in a team-oriented culture that values the importance of being a good teammate, communicator, and partner. Excellent interpersonal, written, and verbal communication skills. Demonstrated ability to self-start, think ahead, problem solve, and engage proactively with high professionalism, reliability, and accountability. Ability to manage multiple and changing priorities in a fast-paced environment. Occasional domestic and international business travel is required.
Dec 06, 2025
Full time
Home Coordinator, EMEA Government Affairs Position Title : Coordinator, EMEA Government Affairs Location : London, UK (Hybrid) Company Background: MFA, based in Washington, New York, Brussels, and London, represents the global alternative asset management industry. MFA's mission is to advance the ability of alternative asset managers to raise capital, invest, and generate returns for their beneficiaries. MFA advocates on behalf of its membership and convenes stakeholders to address global regulatory, operational, and business issues. MFA's member firms collectively manage a diverse group of investment strategies. Member firms help pension plans, university endowments, charitable foundations, and other institutional investors to diversify their investments, manage risk, and generate attractive returns over time. Position Summary: The Coordinator, EMEA Government Affairs will be responsible for providing administrative and organisational support to the Head of EMEA Government Affairs and the EMEA team. Under the direction of the Head of EMEA Government Affairs, this role will coordinate meeting schedules, organise and participate in conference calls including member committees and forums. Manage the planning and execution of key meetings, including content preparation and coordination with meeting participants to compile materials, scheduling, and logistics. Document and record engagements with members and prospective members in the association's customer relationship management tool. Correspond with senior policymakers, regulators and members in the EU, UK, Middle East, and internationally while maintaining strict confidentiality with all information acquired. Assist with the execution of UK, EU, and Middle East engagement and business development strategy. Coordinate and help execute strategic UK, EU, and Middle East member and policymaker events. Assist in preparation of policy materials, including presentations and consultation responses. Manage international travel arrangements for members of the EMEA team. Process expense claims. Coordinate office maintenance requests, and maintain office supply inventory. Support the development and implementation of policies for the operations and administrative teams. Support strong collaboration and coherence across the association's international offices. Perform other duties, as assigned. Qualifications and Requirements: Bachelor's degree is preferred. Minimum of two years' experience in executive support at a member association, or related experience. Financial services industry experience is a plus. Strong computer skills and familiarity with software packages including: Microsoft Outlook, Teams, Word, PowerPoint, Excel, and SharePoint; Zoom; and expense/travel platforms such as Concur/Navan. Proficiency using a CRM tool (such as Impexium) is a plus. Fluent English required; French and other European languages desirable. Demonstrated ability to work collaboratively in a team-oriented culture that values the importance of being a good teammate, communicator, and partner. Excellent interpersonal, written, and verbal communication skills. Demonstrated ability to self-start, think ahead, problem solve, and engage proactively with high professionalism, reliability, and accountability. Ability to manage multiple and changing priorities in a fast-paced environment. Occasional domestic and international business travel is required.
From everyday presentations to Hollywood movies, AI is transforming how we create and consume content. People want to watch and listen, not read. Yet business communication is still dominated by text, because high-quality video has been too hard to produce at scale. Until now. We're on a mission to make video easy for everyone. Our AI video communications platform makes it simple for anyone, regardless of skill level, to create, collaborate, and share high-quality video. Trusted by brands like Heineken, Zoom, Xerox, McDonald's and more, we hit unicorn status in 2023, were named G2's fastest-growing company in the world in 2024, and in 2025 announced our Series D - bringing total funding to $330M+ from world-class investors like NEA, Accel, Nvidia, Kleiner Perkins, GV, and founders from Stripe, Datadog, and Webflow. This isn't your average recruiting role. You won't just be filling seats - you'll be embedded directly into our GTM org, reporting up into the CRO and working side by side with revenue leaders. This is hands on, in the trenches recruiting: building high performing sales and GTM teams that drive the next chapter of Synthesia's growth. You'll be a partner to leaders shaping our revenue engine, not a recruiter on the sidelines. Every hire you make is directly tied to scaling revenue. We don't need someone who can just recruit - we need someone who can own GTM hiring end to end, set the standard, and scale the function. The Role Own recruiting across GTM functions - Sales, Customer Success, Services, Partnerships, and more. Be embedded in the sales org - reporting up into the CRO, working shoulder to shoulder with GTM leadership to deliver on ambitious growth plans. Run full cycle searches - from high velocity IC roles to senior GTM leaders. Relentlessly source top tier, diverse talent - you don't wait for inbound, you proactively hunt. Build and nurture a forward looking talent pipeline - always ahead of plan, always ready to deliver. Champion candidate experience - you make every interaction with Synthesia world class. Act as a true hiring partner - advising managers on talent strategy, raising the bar on quality, and holding stakeholders accountable. Scale GTM recruiting practices - sharpen processes, keep Greenhouse clean, and make hiring scalable as the org grows. About you Proven experience hiring GTM talent (Sales, Marketing, Customer Success, Partnerships) in high growth tech environments. Track record of delivering high volume, high quality hires across IC and leadership roles. Relentless sourcer with creative strategies for finding top performers. Trusted partner who influences stakeholders and works seamlessly with senior leadership. Obsessed with candidate experience - you know small details make a big impact. Process minded and data driven - you keep hiring sharp, scalable, and measurable. Thrives in speed, ambiguity, and scale - you know how to execute fast without compromising on quality. Based in Eastern or Central Time Zone. Benefits A competitive salary + stock options in our fast growing Series D startup Hybrid working environment 401k Plan Paid parental leave 25 days of annual leave + public holidays + paid sick leave Fun culture with regular socials A brand new computer + monitor If you want to be the recruiter who scales the GTM engine of one of the fastest growing AI companies in the world, come join us.
Dec 06, 2025
Full time
From everyday presentations to Hollywood movies, AI is transforming how we create and consume content. People want to watch and listen, not read. Yet business communication is still dominated by text, because high-quality video has been too hard to produce at scale. Until now. We're on a mission to make video easy for everyone. Our AI video communications platform makes it simple for anyone, regardless of skill level, to create, collaborate, and share high-quality video. Trusted by brands like Heineken, Zoom, Xerox, McDonald's and more, we hit unicorn status in 2023, were named G2's fastest-growing company in the world in 2024, and in 2025 announced our Series D - bringing total funding to $330M+ from world-class investors like NEA, Accel, Nvidia, Kleiner Perkins, GV, and founders from Stripe, Datadog, and Webflow. This isn't your average recruiting role. You won't just be filling seats - you'll be embedded directly into our GTM org, reporting up into the CRO and working side by side with revenue leaders. This is hands on, in the trenches recruiting: building high performing sales and GTM teams that drive the next chapter of Synthesia's growth. You'll be a partner to leaders shaping our revenue engine, not a recruiter on the sidelines. Every hire you make is directly tied to scaling revenue. We don't need someone who can just recruit - we need someone who can own GTM hiring end to end, set the standard, and scale the function. The Role Own recruiting across GTM functions - Sales, Customer Success, Services, Partnerships, and more. Be embedded in the sales org - reporting up into the CRO, working shoulder to shoulder with GTM leadership to deliver on ambitious growth plans. Run full cycle searches - from high velocity IC roles to senior GTM leaders. Relentlessly source top tier, diverse talent - you don't wait for inbound, you proactively hunt. Build and nurture a forward looking talent pipeline - always ahead of plan, always ready to deliver. Champion candidate experience - you make every interaction with Synthesia world class. Act as a true hiring partner - advising managers on talent strategy, raising the bar on quality, and holding stakeholders accountable. Scale GTM recruiting practices - sharpen processes, keep Greenhouse clean, and make hiring scalable as the org grows. About you Proven experience hiring GTM talent (Sales, Marketing, Customer Success, Partnerships) in high growth tech environments. Track record of delivering high volume, high quality hires across IC and leadership roles. Relentless sourcer with creative strategies for finding top performers. Trusted partner who influences stakeholders and works seamlessly with senior leadership. Obsessed with candidate experience - you know small details make a big impact. Process minded and data driven - you keep hiring sharp, scalable, and measurable. Thrives in speed, ambiguity, and scale - you know how to execute fast without compromising on quality. Based in Eastern or Central Time Zone. Benefits A competitive salary + stock options in our fast growing Series D startup Hybrid working environment 401k Plan Paid parental leave 25 days of annual leave + public holidays + paid sick leave Fun culture with regular socials A brand new computer + monitor If you want to be the recruiter who scales the GTM engine of one of the fastest growing AI companies in the world, come join us.
WE ARE HIRING A GLOBAL REVENUE OPERATIONS MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you've probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love - at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive. Here are a few things that we've got to offer: Dynamic & collaborative team in a creative environment with exposure to global clients Weekly webinars to support your development through our People Academy Annual TLC Wellness Week and programmes throughout the year TLC Culture Club - including seasonal social events, tasty lunches & more TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave TLC Rise - supporting and empowering women into leadership roles 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme You'll be the glue that strengthens alignment across our commercial organisation, optimising revenue processes, enhancing operational performance, and introducing best practices that scale globally. This is an opportunity to make a global impact. With TLC's rapid growth and recent investment, you'll help shape the future of our commercial engine. What You'll Be Doing Champion alignment across global markets, improving processes and automating repetitive tasks. Lead the global monthly forecasting cycle, ensuring accuracy and clarity. Partner with data analysts to deliver insight-driven reporting that boosts performance. Build monthly sales forecasts using CRM insights, probability indicators, and local market input. Mentor local RevOps colleagues and foster a collaborative global community. Build strong relationships with Managing Directors to translate challenges into high-impact priorities. Drive continuous improvement across processes, tools, and ways of working. Strategic Projects You'll Shape: Strategic Projects You'll Shape Customer journey value mapping and sales methodology implementation. Market sizing, ICP refinement, and persona development. Account segmentation, scoring, and prioritisation. Automation and process optimisation for SDR functions. Win/loss analysis and reporting frameworks. CPQ optimisation and process enhancement. Who We're Looking For You love driving change and bringing clarity to ambiguity. You're a self-starter with strong judgement on what works in scaling environments. You enjoy advising stakeholders, not just executing tasks. You get excited about building operational systems from the ground up. You thrive in fast-paced environments where growth is rapid and opportunities are abundant. Experience in B2B enterprise environments with strong understanding of pipeline metrics. Proven success in Revenue Operations, Sales Operations, or similar. Experience operating across multiple markets or departments. Strong proficiency with RevOps tech: CRM systems (D365 preferred; Salesforce or HubSpot welcome). Marketing automation tools (e.g., HubSpot). CPQ systems (DealHub preferred; Salesforce CPQ, Conga, Panda, etc.). Data visualisation tools (PowerBI preferred; Tableau, Qlik, etc.). Sales enablement tools (Highspot, Seismic, Mindtickle, etc.). Excellent communication and presentation skills with senior stakeholders. Ability to prioritise high-impact initiatives in fast-moving environments. Strong analytical, problem-solving, and stakeholder-management skills. Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique. At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed. If you're excited by everything we've told you, then it's time to apply!
Dec 06, 2025
Full time
WE ARE HIRING A GLOBAL REVENUE OPERATIONS MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you've probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love - at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive. Here are a few things that we've got to offer: Dynamic & collaborative team in a creative environment with exposure to global clients Weekly webinars to support your development through our People Academy Annual TLC Wellness Week and programmes throughout the year TLC Culture Club - including seasonal social events, tasty lunches & more TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave TLC Rise - supporting and empowering women into leadership roles 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme You'll be the glue that strengthens alignment across our commercial organisation, optimising revenue processes, enhancing operational performance, and introducing best practices that scale globally. This is an opportunity to make a global impact. With TLC's rapid growth and recent investment, you'll help shape the future of our commercial engine. What You'll Be Doing Champion alignment across global markets, improving processes and automating repetitive tasks. Lead the global monthly forecasting cycle, ensuring accuracy and clarity. Partner with data analysts to deliver insight-driven reporting that boosts performance. Build monthly sales forecasts using CRM insights, probability indicators, and local market input. Mentor local RevOps colleagues and foster a collaborative global community. Build strong relationships with Managing Directors to translate challenges into high-impact priorities. Drive continuous improvement across processes, tools, and ways of working. Strategic Projects You'll Shape: Strategic Projects You'll Shape Customer journey value mapping and sales methodology implementation. Market sizing, ICP refinement, and persona development. Account segmentation, scoring, and prioritisation. Automation and process optimisation for SDR functions. Win/loss analysis and reporting frameworks. CPQ optimisation and process enhancement. Who We're Looking For You love driving change and bringing clarity to ambiguity. You're a self-starter with strong judgement on what works in scaling environments. You enjoy advising stakeholders, not just executing tasks. You get excited about building operational systems from the ground up. You thrive in fast-paced environments where growth is rapid and opportunities are abundant. Experience in B2B enterprise environments with strong understanding of pipeline metrics. Proven success in Revenue Operations, Sales Operations, or similar. Experience operating across multiple markets or departments. Strong proficiency with RevOps tech: CRM systems (D365 preferred; Salesforce or HubSpot welcome). Marketing automation tools (e.g., HubSpot). CPQ systems (DealHub preferred; Salesforce CPQ, Conga, Panda, etc.). Data visualisation tools (PowerBI preferred; Tableau, Qlik, etc.). Sales enablement tools (Highspot, Seismic, Mindtickle, etc.). Excellent communication and presentation skills with senior stakeholders. Ability to prioritise high-impact initiatives in fast-moving environments. Strong analytical, problem-solving, and stakeholder-management skills. Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique. At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed. If you're excited by everything we've told you, then it's time to apply!
This is a hybrid role requiring two to three days a week in our London office, and travel to Edinburgh or Bath a few times per quarter. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role: We're looking for a Group product manager to lead our Accounts tribe, a critical part of the Seccl platform. Accounts sits at the heart of how investors and advisers interact with Seccl from tax efficient wrappers to pensions, investment strategies and account level functionality. Your tribe will include: Investment wrappers such as JISA, ISA and GIA, ensuring smooth, compliant experiences across firms and end investors SIPP capability and the infrastructure needed to support a range of pension use cases Enabling advisers and investors to access the right assets aligned to risk profiles Account level functionality such as fees and inter account movements You won't lead a single squad day to day. Instead, you'll lead multiple Product managers across several squads, setting direction, aligning priorities, and driving strategic initiatives across your domain. You'll work closely with two other GPMs (Custody and Experience) to shape the end to end platform roadmap. On a typical day you will: Set the vision and strategy for the Accounts tribe, shaping direction 6 18 months ahead Build and maintain clear, coherent roadmaps that balance short term delivery with long term impact Develop strong relationships with advisers, developers and firms, deeply understanding their workflows, pain points and needs Lead, coach and support Product Managers, helping them grow, prioritise effectively, and deliver meaningful outcomes Work closely with engineering leadership to deliver scalable, reliable, compliant platform capabilities Drive alignment across squads, ensuring shared context, cross functional collaboration and consistency of approach Champion customer centric product decisions through continuous discovery, data driven insights and tight feedback loops Collaborate with commercial, operations, support and compliance teams to balance current and future customer needs with business opportunities. Promote operational excellence, improving processes that impact experience and efficiency Contribute to product culture, shaping how we scale our ways of working as the organisation grows. Act as one product leadership with the two other Group Product Managers This role's for you if you: Have experience leading multiple squads or teams within a high growth, API first, fintech, or regulated environment Are a strategic thinker, balancing long term vision with execution. Have a strong commercial mindset, understanding how product decisions impact business growth. Can build deep relationships with customers, acting as their advocate within the business. Are an excellent people leader, coaching and mentoring product managers to excel. Have a track record of improving processes and driving operational efficiencies. Work closely with engineering leadership, ensuring a strong product engineering partnership. Thrive in fast paced, ambiguous environments, using data to drive decisions. This role isn't for you if: You have never managed people. You have never invested and don't use any investment platforms You rely on top down direction. Here, you'll have significant freedom and ownership to shape your progression and deliver outcomes. You're not comfortable in a fast paced environment. Our agility and scalability are what set us apart, and we expect quick thinking and adaptability. You struggle to follow through on ideas. We value people who follow through and deliver on what they set out to achieve. You don't like change. You'll thrive here if you embrace the ambiguity of rapid growth and see change as an opportunity rather than a challenge. What's in it for you: We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £110,000 and £120,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Option to work abroad for up to six weeks a year Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money , Octopus Share Incentive Plan, will writing offering via Octopus Legacy and Seccl invest (our own platform for you to manage your investments) Perkbox - Flexi points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts. Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture: We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process: Interviewing is a two way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competencies based interview with a group product manager Second stage - one hour technical interview or assessment with the hiring manager Final stage - 45 mins bar raiser culture based interview We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
Dec 06, 2025
Full time
This is a hybrid role requiring two to three days a week in our London office, and travel to Edinburgh or Bath a few times per quarter. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role: We're looking for a Group product manager to lead our Accounts tribe, a critical part of the Seccl platform. Accounts sits at the heart of how investors and advisers interact with Seccl from tax efficient wrappers to pensions, investment strategies and account level functionality. Your tribe will include: Investment wrappers such as JISA, ISA and GIA, ensuring smooth, compliant experiences across firms and end investors SIPP capability and the infrastructure needed to support a range of pension use cases Enabling advisers and investors to access the right assets aligned to risk profiles Account level functionality such as fees and inter account movements You won't lead a single squad day to day. Instead, you'll lead multiple Product managers across several squads, setting direction, aligning priorities, and driving strategic initiatives across your domain. You'll work closely with two other GPMs (Custody and Experience) to shape the end to end platform roadmap. On a typical day you will: Set the vision and strategy for the Accounts tribe, shaping direction 6 18 months ahead Build and maintain clear, coherent roadmaps that balance short term delivery with long term impact Develop strong relationships with advisers, developers and firms, deeply understanding their workflows, pain points and needs Lead, coach and support Product Managers, helping them grow, prioritise effectively, and deliver meaningful outcomes Work closely with engineering leadership to deliver scalable, reliable, compliant platform capabilities Drive alignment across squads, ensuring shared context, cross functional collaboration and consistency of approach Champion customer centric product decisions through continuous discovery, data driven insights and tight feedback loops Collaborate with commercial, operations, support and compliance teams to balance current and future customer needs with business opportunities. Promote operational excellence, improving processes that impact experience and efficiency Contribute to product culture, shaping how we scale our ways of working as the organisation grows. Act as one product leadership with the two other Group Product Managers This role's for you if you: Have experience leading multiple squads or teams within a high growth, API first, fintech, or regulated environment Are a strategic thinker, balancing long term vision with execution. Have a strong commercial mindset, understanding how product decisions impact business growth. Can build deep relationships with customers, acting as their advocate within the business. Are an excellent people leader, coaching and mentoring product managers to excel. Have a track record of improving processes and driving operational efficiencies. Work closely with engineering leadership, ensuring a strong product engineering partnership. Thrive in fast paced, ambiguous environments, using data to drive decisions. This role isn't for you if: You have never managed people. You have never invested and don't use any investment platforms You rely on top down direction. Here, you'll have significant freedom and ownership to shape your progression and deliver outcomes. You're not comfortable in a fast paced environment. Our agility and scalability are what set us apart, and we expect quick thinking and adaptability. You struggle to follow through on ideas. We value people who follow through and deliver on what they set out to achieve. You don't like change. You'll thrive here if you embrace the ambiguity of rapid growth and see change as an opportunity rather than a challenge. What's in it for you: We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £110,000 and £120,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Option to work abroad for up to six weeks a year Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money , Octopus Share Incentive Plan, will writing offering via Octopus Legacy and Seccl invest (our own platform for you to manage your investments) Perkbox - Flexi points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts. Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture: We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process: Interviewing is a two way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competencies based interview with a group product manager Second stage - one hour technical interview or assessment with the hiring manager Final stage - 45 mins bar raiser culture based interview We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
We're looking for a General Manager for a beautiful, historic pub in Balsall Common. Salary up to £44,000 plus bonus and a generous benefits package. Marston's is one of the UK's largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Now, we're on the lookout for a great General Manager to take charge at the Ye Olde Saracen's Head and lead the team to success! What you get from us You'll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include: Additional earnings potential through bonus and incentive schemes Marston's Cheers Platform, giving you access to discount at major retailers Access to a pension plan On-site accommodation Private healthcare Award winning training and development About the pub The Ye Olde Saracen's Head is a beautiful, listed pub. It features a large restaurant area with a small cosy bar area too, two real log fires and a traditional pizza oven in the restaurant area. Located in the heart of Balsall Common, the pub has a good locals/regular trade and also benefits from being a destination, food-led business with a strong local reputation. There is a full senior team in place so the pub is set up ready for an experienced, food-driven General Manager to hit the ground running. Currently the pub is delivering weekly sales of around £29,000 split 70/30 (food led). There is scope to grow sales further by cultivating links with the local community and introducing new ways of bringing them in. There is 2 bedroom accommodation included with the pub. Have you got what it takes? It's true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you'll add touches of your personality to your pub and think of new ways to delight and excite your customers. You'll thrive off growing your business and have a 'lead from the front' mentality and passion for nurturing your team. As a General Manager you'll Care about finding, growing and engaging your team. Be accountable for running all aspects of your pub. Be passionate about doing the right thing for your staff and your customers. Dream big and think differently about new ways to increase sales and growth. Celebrate and create a buzz by sharing enjoyable experiences. Are we right for you? From cosy locals to pub-restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. What's more, our impressive drinks portfolio combines well-known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston's atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you'll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you'll find their door is always open. Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you. Marston's. Where people make pubs.
Dec 06, 2025
Full time
We're looking for a General Manager for a beautiful, historic pub in Balsall Common. Salary up to £44,000 plus bonus and a generous benefits package. Marston's is one of the UK's largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Now, we're on the lookout for a great General Manager to take charge at the Ye Olde Saracen's Head and lead the team to success! What you get from us You'll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include: Additional earnings potential through bonus and incentive schemes Marston's Cheers Platform, giving you access to discount at major retailers Access to a pension plan On-site accommodation Private healthcare Award winning training and development About the pub The Ye Olde Saracen's Head is a beautiful, listed pub. It features a large restaurant area with a small cosy bar area too, two real log fires and a traditional pizza oven in the restaurant area. Located in the heart of Balsall Common, the pub has a good locals/regular trade and also benefits from being a destination, food-led business with a strong local reputation. There is a full senior team in place so the pub is set up ready for an experienced, food-driven General Manager to hit the ground running. Currently the pub is delivering weekly sales of around £29,000 split 70/30 (food led). There is scope to grow sales further by cultivating links with the local community and introducing new ways of bringing them in. There is 2 bedroom accommodation included with the pub. Have you got what it takes? It's true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you'll add touches of your personality to your pub and think of new ways to delight and excite your customers. You'll thrive off growing your business and have a 'lead from the front' mentality and passion for nurturing your team. As a General Manager you'll Care about finding, growing and engaging your team. Be accountable for running all aspects of your pub. Be passionate about doing the right thing for your staff and your customers. Dream big and think differently about new ways to increase sales and growth. Celebrate and create a buzz by sharing enjoyable experiences. Are we right for you? From cosy locals to pub-restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. What's more, our impressive drinks portfolio combines well-known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston's atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you'll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you'll find their door is always open. Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you. Marston's. Where people make pubs.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the stores day to day operations and results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER YOU'LL BE Accountable and responsible for your entire store and the people within Developing and managing the store team, while supporting the delivery of perfect burgers and fries You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long term planning Spotting potential and developing your team to ensure there is a strong talent pipeline Drive the Five Guys culture by always role modelling our values Creating an awesome working environment where people are happy to come to work and have fun Responsible for reward and recognition Demonstrate close attention to detail YOU'LL BE ENTHUSIASTIC ABOUT Perfect Burgers and Fries Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity People - Experienced hands-on leadership skills Customer service Having your people's development at heart INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
Dec 06, 2025
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the stores day to day operations and results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER YOU'LL BE Accountable and responsible for your entire store and the people within Developing and managing the store team, while supporting the delivery of perfect burgers and fries You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long term planning Spotting potential and developing your team to ensure there is a strong talent pipeline Drive the Five Guys culture by always role modelling our values Creating an awesome working environment where people are happy to come to work and have fun Responsible for reward and recognition Demonstrate close attention to detail YOU'LL BE ENTHUSIASTIC ABOUT Perfect Burgers and Fries Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity People - Experienced hands-on leadership skills Customer service Having your people's development at heart INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
About Us At Colossyan, we are helping modern teams scale training with AI video. Top companies like Novartis, Paramount, Continental, and WSP use Colossyan to create engaging video content from text and documents, with significant time and cost savings compared to traditional video production. Nearly 1 million videos have been created using Colossyan, and we've been recognised as a G2 Leader in multiple product categories. Here is an overview of what you can do with Colossyan: Generate videos from text, with narration from our professional AI avatars Turn documents, presentations and prompts into engaging videos Translate your video content to 80+ languages in seconds Personalise your videos by creating a digital avatar of yourself Make training interactive with features like branching, quizzes, and more We take great pride in fostering a culture of growth within our rapidly growing, international team of over 50. Our organisation thrives on a deep seeded passion for technology and its incredible potential, with a strong commitment to the personal and professional development of each team member. To learn more about our product features, visit About the Role You will own and evolve our scaled success motion across the mid market / SMB segments, focusing on lifecycle automation, digital engagement, and selective high leverage touchpoints. You will be pivotal in customer retention, adoption, growth and driving efficiency through scalable processes and automation. Responsibilities Customer engagement: Manage post sale activities & own retention for Colossyan's mid market & SMB customers. Scaled CS Programs: Lead webinars, office hours, QBRs and create in app guides and product support materials. Lifecycle Automation: Manage and improve existing automated onboarding, adoption, renewal, and expansion campaigns (via Planhat). Churn Risk Management: Identify and act upon behavioural and usage based alerts to mitigate churn. Tooling & Systems: Maintain Planhat workflows, health scores, and reporting accuracy. Collaboration & Growth: Work with sales to create and close expansion opportunities. Success Metrics Gross dollar retention Expansion pipeline creation & wins Adoption & usage metrics Reduced manual CS touch time Retention health scoring accuracy Ideal Background 1+ years in Customer Success, CS Ops or Scaled Success within the SaaS industry. Experience managing a large customer portfolio (>100 accounts). Hands on with Planhat (preferred), Gainsight, Totango, Hubspot or other customer data tools. Track record of launching automated customer success motions. Strong commercial acumen, comfortable negotiating renewal contracts. Technical aptitude and ability to quickly learn and navigate software applications. What we offer Stock options: We want everyone to feel motivated to do their best work, which is why we're all owners. Remote work: Enjoy extra flexibility with one full week of remote work per quarter. Free lunch Thursdays: Build team connections over complimentary weekly lunches, available for both in office and remote employees. Wellness Wednesdays: We know working at a startup can be mentally tough, which is why we offer monthly expert led sessions on meditation, yoga, and other well being practices. Great office location: Work from our centrally located, pet friendly office designed for comfort and team collaboration. Birthday time off: Celebrate your birthday with an additional paid day off, if it falls on a weekday, separate from your regular vacation allowance. Flexible annual leave: Enjoy 25 days of annual leave with the unique option to convert the 8 bank holidays into working days and boost your annual leave allowance to 33 days. Choose what works best for you. Private healthcare: Access private healthcare through Bupa, including talk therapy and physiotherapy. We understand that everyone does their best work when they're happy and healthy. Retirement planning: We offer matched salary sacrifice pension with Smart Pension. Cutting edge AI technology: Be at the forefront of AI innovation, working directly with state of the art AI technologies that form the core of our product. Impact: As a rapidly expanding Series A startup, your contributions will have an immediate impact on our global development! At Colossyan, we believe that diversity drives innovation and inclusion fosters a sense of belonging. We are committed to creating a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. We actively seek to build a diverse team and encourage applications from candidates of all backgrounds and beliefs to apply to our open positions. We strongly encourage individuals from under represented and/or marginalised identities to apply. If you need any accommodations for your interview, please email .
Dec 06, 2025
Full time
About Us At Colossyan, we are helping modern teams scale training with AI video. Top companies like Novartis, Paramount, Continental, and WSP use Colossyan to create engaging video content from text and documents, with significant time and cost savings compared to traditional video production. Nearly 1 million videos have been created using Colossyan, and we've been recognised as a G2 Leader in multiple product categories. Here is an overview of what you can do with Colossyan: Generate videos from text, with narration from our professional AI avatars Turn documents, presentations and prompts into engaging videos Translate your video content to 80+ languages in seconds Personalise your videos by creating a digital avatar of yourself Make training interactive with features like branching, quizzes, and more We take great pride in fostering a culture of growth within our rapidly growing, international team of over 50. Our organisation thrives on a deep seeded passion for technology and its incredible potential, with a strong commitment to the personal and professional development of each team member. To learn more about our product features, visit About the Role You will own and evolve our scaled success motion across the mid market / SMB segments, focusing on lifecycle automation, digital engagement, and selective high leverage touchpoints. You will be pivotal in customer retention, adoption, growth and driving efficiency through scalable processes and automation. Responsibilities Customer engagement: Manage post sale activities & own retention for Colossyan's mid market & SMB customers. Scaled CS Programs: Lead webinars, office hours, QBRs and create in app guides and product support materials. Lifecycle Automation: Manage and improve existing automated onboarding, adoption, renewal, and expansion campaigns (via Planhat). Churn Risk Management: Identify and act upon behavioural and usage based alerts to mitigate churn. Tooling & Systems: Maintain Planhat workflows, health scores, and reporting accuracy. Collaboration & Growth: Work with sales to create and close expansion opportunities. Success Metrics Gross dollar retention Expansion pipeline creation & wins Adoption & usage metrics Reduced manual CS touch time Retention health scoring accuracy Ideal Background 1+ years in Customer Success, CS Ops or Scaled Success within the SaaS industry. Experience managing a large customer portfolio (>100 accounts). Hands on with Planhat (preferred), Gainsight, Totango, Hubspot or other customer data tools. Track record of launching automated customer success motions. Strong commercial acumen, comfortable negotiating renewal contracts. Technical aptitude and ability to quickly learn and navigate software applications. What we offer Stock options: We want everyone to feel motivated to do their best work, which is why we're all owners. Remote work: Enjoy extra flexibility with one full week of remote work per quarter. Free lunch Thursdays: Build team connections over complimentary weekly lunches, available for both in office and remote employees. Wellness Wednesdays: We know working at a startup can be mentally tough, which is why we offer monthly expert led sessions on meditation, yoga, and other well being practices. Great office location: Work from our centrally located, pet friendly office designed for comfort and team collaboration. Birthday time off: Celebrate your birthday with an additional paid day off, if it falls on a weekday, separate from your regular vacation allowance. Flexible annual leave: Enjoy 25 days of annual leave with the unique option to convert the 8 bank holidays into working days and boost your annual leave allowance to 33 days. Choose what works best for you. Private healthcare: Access private healthcare through Bupa, including talk therapy and physiotherapy. We understand that everyone does their best work when they're happy and healthy. Retirement planning: We offer matched salary sacrifice pension with Smart Pension. Cutting edge AI technology: Be at the forefront of AI innovation, working directly with state of the art AI technologies that form the core of our product. Impact: As a rapidly expanding Series A startup, your contributions will have an immediate impact on our global development! At Colossyan, we believe that diversity drives innovation and inclusion fosters a sense of belonging. We are committed to creating a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. We actively seek to build a diverse team and encourage applications from candidates of all backgrounds and beliefs to apply to our open positions. We strongly encourage individuals from under represented and/or marginalised identities to apply. If you need any accommodations for your interview, please email .
We are excited to offer a fantastic opportunity for a Permanent Account Manager to join our dynamic Traffic Scotland Infrastructure Contract (TSIC) account team in Scotland. The Traffic Scotland Infrastructure Contract oversees the management of ITS assets across Scotland. This role presents a unique opportunity to take ownership of a revenue stream typically ranging from 8-10 million, while leading a team of 30-50 individuals. In this dynamic position , you will be accountable for the contract's P&L and balance sheet performance, delivering against the business plan with a strong focus on health and safety, operational excellence, and continuous improvement. You will lead the planning, scheduling, execution, and control of the annual works programme. This role also offers the chance to shape the contract's business strategy in alignment with regional objectives, working closely with the Business Development and contract teams. You'll drive service excellence, optimise efficiency and effectiveness, promote best practice across contracts, and actively identify opportunities to enhance profitability. What You'll Do: Lead, review and challenge contract budgets and forecasts to ensure consistent, challenging but deliverable approach adopted Manage overall contract performance, with regular site visits and performance review against targets Be accountable for leading a positive health and safety culture which ensures safe processes, procedures and behaviours as well as continuous improvement through best practice activities Collaborate with Transport Scotland and Operational Partners to drive innovation to support continued best practice to meet contract needs and vision Promote and support Social Value opportunities on the contract as well as across the portfolio Ensure efficient management of the contract's resources, employees, fleet, suppliers and subcontractors Lead on succession planning for the contract and contribute to regional succession planning Responsible for specific client relationships, with regular review of contract performance and active management of issues What You'll Bring: Chartered Engineer as awarded by an appropriate UK engineering institution. Experienced in working on trunk road construction / maintenance contracts. Bringing a customer-centric, positive approach that aligns with our goals and values. Leveraging your expertise in health and safety to drive results. Applying strong leadership skills to enhance efficiency and innovation in your role. If you're ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change. Why Join Us? At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team: Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions. Company Car: Select from an electric company vehicle or receive a generous car allowance, supporting our ambitious journey to carbon net zero! Career Growth: Propel your career with clear, dynamic advancement opportunities to roles like Account director. Training Opportunities: Unlock your potential with comprehensive training, including fully funded tailored to your growth. Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, and Multicultural Leadership programs. Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. Holidays: Enjoy at least 25 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge. Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. Application Guidance Amey is committed to Inclusion and Diversity . We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We will also guarantee you an interview if you have a disability, as long as you are qualified for the role. Please contact our recruitment team at (url removed) to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process. We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Dec 06, 2025
Full time
We are excited to offer a fantastic opportunity for a Permanent Account Manager to join our dynamic Traffic Scotland Infrastructure Contract (TSIC) account team in Scotland. The Traffic Scotland Infrastructure Contract oversees the management of ITS assets across Scotland. This role presents a unique opportunity to take ownership of a revenue stream typically ranging from 8-10 million, while leading a team of 30-50 individuals. In this dynamic position , you will be accountable for the contract's P&L and balance sheet performance, delivering against the business plan with a strong focus on health and safety, operational excellence, and continuous improvement. You will lead the planning, scheduling, execution, and control of the annual works programme. This role also offers the chance to shape the contract's business strategy in alignment with regional objectives, working closely with the Business Development and contract teams. You'll drive service excellence, optimise efficiency and effectiveness, promote best practice across contracts, and actively identify opportunities to enhance profitability. What You'll Do: Lead, review and challenge contract budgets and forecasts to ensure consistent, challenging but deliverable approach adopted Manage overall contract performance, with regular site visits and performance review against targets Be accountable for leading a positive health and safety culture which ensures safe processes, procedures and behaviours as well as continuous improvement through best practice activities Collaborate with Transport Scotland and Operational Partners to drive innovation to support continued best practice to meet contract needs and vision Promote and support Social Value opportunities on the contract as well as across the portfolio Ensure efficient management of the contract's resources, employees, fleet, suppliers and subcontractors Lead on succession planning for the contract and contribute to regional succession planning Responsible for specific client relationships, with regular review of contract performance and active management of issues What You'll Bring: Chartered Engineer as awarded by an appropriate UK engineering institution. Experienced in working on trunk road construction / maintenance contracts. Bringing a customer-centric, positive approach that aligns with our goals and values. Leveraging your expertise in health and safety to drive results. Applying strong leadership skills to enhance efficiency and innovation in your role. If you're ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change. Why Join Us? At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team: Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions. Company Car: Select from an electric company vehicle or receive a generous car allowance, supporting our ambitious journey to carbon net zero! Career Growth: Propel your career with clear, dynamic advancement opportunities to roles like Account director. Training Opportunities: Unlock your potential with comprehensive training, including fully funded tailored to your growth. Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, and Multicultural Leadership programs. Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. Holidays: Enjoy at least 25 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge. Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. Application Guidance Amey is committed to Inclusion and Diversity . We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We will also guarantee you an interview if you have a disability, as long as you are qualified for the role. Please contact our recruitment team at (url removed) to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process. We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Permanent, Full time The Area Manager holds a central leadership position responsible for delivering safe, compliant, and high quality maintenance and response services across a defined portfolio of Defence establishments. Acting as the operational lead for their area, the Area Manager ensures that all statutory, regulatory, and MoD specific requirements are met, while driving performance, efficiency, and value for money. This role requires a strong technical background, exceptional stakeholder management skills, and the ability to lead multidisciplinary teams in a complex, high risk environment. A key part of the role involves the oversight of all maintenance and response activities, ensuring that works are delivered in accordance with JSP 375, statutory legislation, and VIVO's Health, Safety and Environmental standards. The Area Manager ensures that supply chain partners deploy suitably qualified and experienced operatives, that safe systems of work are consistently applied, and that all tasks are properly recorded, tracked, and closed out within the CAFM system. They are responsible for reviewing RAMS, coordinating safe working processes, and, where required, acting as Method Statement Coordinator to ensure consistency and compliance across sites. The Area Manager plays a critical role in maintaining site safety, ensuring that all activities align with the requirements for Working at Height, Confined Spaces, and other specialist disciplines. They may act as Asbestos or Legionella Responsible Person where needed, ensuring that relevant management plans are followed and that all operatives adhere to safe and compliant working practices. They also take responsibility for managing risk registers, identifying defects, and ensuring that issues involving equipment, systems, or infrastructure are promptly escalated and addressed. Strong people leadership is essential, as the role includes coordinating day to day activities of site teams, supervising Skilled Persons, and ensuring that work is delivered to agreed service levels. The Area Manager supports the development of team capability through coaching, clear direction, and ongoing performance monitoring. They champion a proactive safety culture, fostering accountability and encouraging teams to deliver their best work while meeting operational and contractual objectives. Acting as a single point of contact for end users, they manage customer requests, resolve issues promptly, and provide technical and professional advice to ensure high levels of client satisfaction. The role requires excellent relationship building skills, with the ability to sustain strong, collaborative partnerships with the Defence Infrastructure Organisation (DIO), site personnel, and other stakeholders. The Area Manager must understand the operational priorities of the Head of Establishment (HoE) and support estate activities through informed decision making, professional guidance, and a thorough understanding of military site operations. They also contribute to new work identification and support the development of formal Additional Works submissions. Commercial awareness is a vital aspect of this role. The Area Manager must balance operational delivery with sound financial judgement, ensuring that services are provided efficiently, economically, and in line with contractual expectations. They work collaboratively to identify and mitigate contract risks, contribute to forward maintenance planning, and ensure that operations provide value for money while enabling a profitable business model for VIVO. This position requires a technically competent leader with strong analytical and organisational skills, capable of planning resources effectively, monitoring progress against clear objectives, and using data and digital tools to support decision making. The Area Manager must demonstrate a solid understanding of property maintenance, asset management, and construction processes, as well as the ability to enforce health and safety compliance across all sites. What You'll Bring Candidates should ideally hold an HNC or higher qualification in a Building or Mechanical discipline and bring practical experience in planned and reactive maintenance, as well as small project delivery. They should be willing to take on additional responsibilities such as Working at Height or Confined Space Authorised Person duties, or roles including Legionella and Asbestos Responsible Person. Participation in an out of hours on call rota is also required. Membership of a relevant professional body and asset management qualifications (such as those from the Institute of Asset Management) are desirable and would further strengthen a candidate's suitability for the position. The successful Area Manager will be a confident leader who leads by example, communicates effectively, makes sound decisions under pressure, and consistently demonstrates the company's values. They will bring strong judgement, technical credibility, and a commitment to delivering high quality, compliant services across a busy and fast paced Defence environment. What We Offer Bonus 25 days annual leave 6% employee matched pension contribution Life assurance 2x annual salary 1x professional subscription per year Private medical cover for self and partner VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Dec 06, 2025
Full time
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Permanent, Full time The Area Manager holds a central leadership position responsible for delivering safe, compliant, and high quality maintenance and response services across a defined portfolio of Defence establishments. Acting as the operational lead for their area, the Area Manager ensures that all statutory, regulatory, and MoD specific requirements are met, while driving performance, efficiency, and value for money. This role requires a strong technical background, exceptional stakeholder management skills, and the ability to lead multidisciplinary teams in a complex, high risk environment. A key part of the role involves the oversight of all maintenance and response activities, ensuring that works are delivered in accordance with JSP 375, statutory legislation, and VIVO's Health, Safety and Environmental standards. The Area Manager ensures that supply chain partners deploy suitably qualified and experienced operatives, that safe systems of work are consistently applied, and that all tasks are properly recorded, tracked, and closed out within the CAFM system. They are responsible for reviewing RAMS, coordinating safe working processes, and, where required, acting as Method Statement Coordinator to ensure consistency and compliance across sites. The Area Manager plays a critical role in maintaining site safety, ensuring that all activities align with the requirements for Working at Height, Confined Spaces, and other specialist disciplines. They may act as Asbestos or Legionella Responsible Person where needed, ensuring that relevant management plans are followed and that all operatives adhere to safe and compliant working practices. They also take responsibility for managing risk registers, identifying defects, and ensuring that issues involving equipment, systems, or infrastructure are promptly escalated and addressed. Strong people leadership is essential, as the role includes coordinating day to day activities of site teams, supervising Skilled Persons, and ensuring that work is delivered to agreed service levels. The Area Manager supports the development of team capability through coaching, clear direction, and ongoing performance monitoring. They champion a proactive safety culture, fostering accountability and encouraging teams to deliver their best work while meeting operational and contractual objectives. Acting as a single point of contact for end users, they manage customer requests, resolve issues promptly, and provide technical and professional advice to ensure high levels of client satisfaction. The role requires excellent relationship building skills, with the ability to sustain strong, collaborative partnerships with the Defence Infrastructure Organisation (DIO), site personnel, and other stakeholders. The Area Manager must understand the operational priorities of the Head of Establishment (HoE) and support estate activities through informed decision making, professional guidance, and a thorough understanding of military site operations. They also contribute to new work identification and support the development of formal Additional Works submissions. Commercial awareness is a vital aspect of this role. The Area Manager must balance operational delivery with sound financial judgement, ensuring that services are provided efficiently, economically, and in line with contractual expectations. They work collaboratively to identify and mitigate contract risks, contribute to forward maintenance planning, and ensure that operations provide value for money while enabling a profitable business model for VIVO. This position requires a technically competent leader with strong analytical and organisational skills, capable of planning resources effectively, monitoring progress against clear objectives, and using data and digital tools to support decision making. The Area Manager must demonstrate a solid understanding of property maintenance, asset management, and construction processes, as well as the ability to enforce health and safety compliance across all sites. What You'll Bring Candidates should ideally hold an HNC or higher qualification in a Building or Mechanical discipline and bring practical experience in planned and reactive maintenance, as well as small project delivery. They should be willing to take on additional responsibilities such as Working at Height or Confined Space Authorised Person duties, or roles including Legionella and Asbestos Responsible Person. Participation in an out of hours on call rota is also required. Membership of a relevant professional body and asset management qualifications (such as those from the Institute of Asset Management) are desirable and would further strengthen a candidate's suitability for the position. The successful Area Manager will be a confident leader who leads by example, communicates effectively, makes sound decisions under pressure, and consistently demonstrates the company's values. They will bring strong judgement, technical credibility, and a commitment to delivering high quality, compliant services across a busy and fast paced Defence environment. What We Offer Bonus 25 days annual leave 6% employee matched pension contribution Life assurance 2x annual salary 1x professional subscription per year Private medical cover for self and partner VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
