Job Title: Customer Service Advisor Basis: Full time Permanent Employed Role. Location: Office Based in Peterborough. Target: Minimum of 12 Months experience in telephone-based customer service or sales environment. Rewards : Starting salary of £20,500. Monthly commission of approximately £500 subject to individual performance. Incremental increases in line with role progression. OTE £27,000. Role Progression: Opportunities to join our Trainee Mortgage Advisor programme or Mortgage Academy subject to performance and application. Working Hours: Monday to Friday only, working a mix of early shifts 9AM-5,30PM and late shifts 11AM-8PM weekly. No weekends required. Timeline : Immediate interviews and start date. IMH is part of The New Homes Group, the UK s leading new homes mortgage specialist. IMH is dedicated to delivering a Lifetime of Mortgage Services to our existing customers. We have over 70,000 Lifetime Members and each year over 10,000 of our members will see their existing mortgage rate expire and will return to us to arrange their new mortgage deal. As Customer Service Advisor you will be key in our re-engagement strategy to ensure we contact our members in good time for their mortgage review. This is a telephone based so you will be articulate and engaging. As the learning opportunities are vast and the pace rapid, you will be highly motivated, extremely disciplined, well organised and detail focused. You will already have good experience in customer service and demonstrate a positive and highly professional manner. Some mortgage industry experience is preferable but not essential. Your desire to excel while delivering a first-class customer experience is most important of all. Your career is important to us. We are passionate about training and development to help you realise your full potential. We pride ourselves on the number of colleagues who have developed and progressed with us into many new and varied roles. This particular role represents a fantastic introduction to mortgage and financial services for those with career aspirations in this sector. Main Purpose of Job: Initially, a range of mortgage customer service responsibilities including maintaining and updating detailed and accurate client records. Re-engaging and preparing our Lifetime clients for their mortgage review appointment with our Mortgage Advisers. Delivering the highest level of customer service and professionalism to our mortgage customers. Helping customers with increasingly complex mortgage related enquiries as you develop experience. Fulfilling all role-based learning and development objectives. Required Knowledge, skills and qualifications: Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way. Able to accurately record and assess information in live contact environments. You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes. You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set. Benefits: Permanent Full Time Role. Extensive induction coupled with an ongoing training, support and development program. 28 days paid holiday including Bank Holidays. A flexible approach to working hours. Unrivalled opportunities for progression, promotion and personal development in an expanding business. Contributory workplace pension. Generous Staff referral bonus scheme. Death in service cover. Free Blue-Crest Prevention plus Health Screening. Beautiful offices based in a countryside setting in a converted barn with free on-site parking. ( T&Cs Apply) If this role sounds of interest, please forward your CV by clicking Apply Now, or call Elliott Pennell on (phone number removed)
Dec 14, 2024
Full time
Job Title: Customer Service Advisor Basis: Full time Permanent Employed Role. Location: Office Based in Peterborough. Target: Minimum of 12 Months experience in telephone-based customer service or sales environment. Rewards : Starting salary of £20,500. Monthly commission of approximately £500 subject to individual performance. Incremental increases in line with role progression. OTE £27,000. Role Progression: Opportunities to join our Trainee Mortgage Advisor programme or Mortgage Academy subject to performance and application. Working Hours: Monday to Friday only, working a mix of early shifts 9AM-5,30PM and late shifts 11AM-8PM weekly. No weekends required. Timeline : Immediate interviews and start date. IMH is part of The New Homes Group, the UK s leading new homes mortgage specialist. IMH is dedicated to delivering a Lifetime of Mortgage Services to our existing customers. We have over 70,000 Lifetime Members and each year over 10,000 of our members will see their existing mortgage rate expire and will return to us to arrange their new mortgage deal. As Customer Service Advisor you will be key in our re-engagement strategy to ensure we contact our members in good time for their mortgage review. This is a telephone based so you will be articulate and engaging. As the learning opportunities are vast and the pace rapid, you will be highly motivated, extremely disciplined, well organised and detail focused. You will already have good experience in customer service and demonstrate a positive and highly professional manner. Some mortgage industry experience is preferable but not essential. Your desire to excel while delivering a first-class customer experience is most important of all. Your career is important to us. We are passionate about training and development to help you realise your full potential. We pride ourselves on the number of colleagues who have developed and progressed with us into many new and varied roles. This particular role represents a fantastic introduction to mortgage and financial services for those with career aspirations in this sector. Main Purpose of Job: Initially, a range of mortgage customer service responsibilities including maintaining and updating detailed and accurate client records. Re-engaging and preparing our Lifetime clients for their mortgage review appointment with our Mortgage Advisers. Delivering the highest level of customer service and professionalism to our mortgage customers. Helping customers with increasingly complex mortgage related enquiries as you develop experience. Fulfilling all role-based learning and development objectives. Required Knowledge, skills and qualifications: Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way. Able to accurately record and assess information in live contact environments. You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes. You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set. Benefits: Permanent Full Time Role. Extensive induction coupled with an ongoing training, support and development program. 28 days paid holiday including Bank Holidays. A flexible approach to working hours. Unrivalled opportunities for progression, promotion and personal development in an expanding business. Contributory workplace pension. Generous Staff referral bonus scheme. Death in service cover. Free Blue-Crest Prevention plus Health Screening. Beautiful offices based in a countryside setting in a converted barn with free on-site parking. ( T&Cs Apply) If this role sounds of interest, please forward your CV by clicking Apply Now, or call Elliott Pennell on (phone number removed)
Startup Solutions Architect, AWS Startups DESCRIPTION Trusted by more startups around the world, AWS makes the power of cloud computing accessible for all by giving founders everywhere access to the same technology that powers the world's largest companies. With nearly 20 years of experience gained from supporting hundreds of thousands of startups that have come before, we help founders prove that their world-changing ideas are possible, at any stage of growth or level of funding. This is why more startups, and over 80% of unicorns, build on AWS. Startup Solutions Architects work hand in hand with AWS customers to help them make the most of the Cloud. They are at the crossroads of business and technology and engage with startups of different stages. Supporting the overall technical relationship between customers and AWS, they work to understand the customer's business needs and give prescriptive guidance on how to create business value with technology. Solutions Architects also have broader impact at scale, taking a supporting role in creating and presenting technical content and best practices. In this role you will get to practice your creativity, linking technology to tangible solutions and educating AWS customers about the art of the possible. You will have the opportunity to produce cloud-native reference architectures for a variety of use cases. You will have the support to grow your expertise in industry and technology areas of depth. Every day you will be learning something new from your customers, your peers and your own experiments. You will be part of a team that is responsible for driving adoption of AWS technologies while bringing differentiated value to customers. This is a team dedicated to Startups, an important and growing subset of customers for AWS. Startups follow unique technology adoption patterns and growth trajectories that distinguish them from traditional businesses, so you will be employing engagement strategies and programs tailored to their business needs and technical preferences. AWS Global Sales is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Key job responsibilities As a Solutions Architect, you will work directly with customers to accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes. You operate as a trusted advisor for startups. The best interests of the customer will shape the guidance you provide. You work backwards from their priorities and find inventive ways to add value with solutions utilizing AWS and its Partners' technology. You capture and share the voice of the customer to influence the roadmap of new features and services for AWS. You use your customer understanding to participate in the creation or updates of technical content and reference architectures (e.g. white papers, code samples, blog posts). Evangelize and educate about AWS technology (e.g. workshops, user groups, meetups, public speaking, online videos or conferences). To be successful in this role you need to be passionate about startups and cloud architectures. You are a builder with genuine curiosity about how technology can support your customers' business models and objectives. You are a lifetime learner that develops areas of depth in technical domains relevant to your interests and your customer's outcomes. You are prepared to work in a fast-paced environment, where you will be positively challenged and consistently embrace the Amazon Culture. A day in the life The Solutions Architect team at AWS is responsible for helping customers successfully implement cloud technologies. In a typical week you will meet multiple customers and you will collaborate with them on designing and operating well-architected solutions. You will earn their trust and show them the art of the possible, educating them around the capabilities of AWS. Partnering with internal teams and experts, leveraging a deep knowledge of our tools and products, you'll craft highly-scalable, flexible, and resilient cloud architectures that address our customers' business problems. As part of our team, you'll have the opportunity to continuously learn and innovate daily. About the team The startup organization at AWS comprises experts from across the global ecosystem, including former founders and CTOs, venture capitalists, angel investors, and mentors who upskill today's founders to navigate challenges and opportunities as they build their business, and our Startup Solutions Architecture team is dedicated to working with startup companies as they build and scale their businesses. We're here to make sure that they can deploy the best, most scalable, and most secure architectures possible - and that they spend as little time and money as possible doing so. We are a group of technologists with varied backgrounds; from fresh graduates to ex-CTOs, all growing our skills and startup expertise, while working on cutting edge technology use-cases with some of the world's most innovative companies. About AWS: Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. BASIC QUALIFICATIONS Relevant tech experience and/or Technical Degree (Computer Science, Math, Engineering or equivalent). Experience in designing, developing or operating reliable and scalable cloud-native solutions, platforms and software. Fluent written and verbal communications skills in English with demonstrated ability to communicate technical choices to business and technology stakeholders. A passion for technology and learning. PREFERRED QUALIFICATIONS Experience or familiarity in the Startups eco-system. Professional experience architecting/operating solutions built on AWS and/or AWS certification (e.g. AWS Solutions Architect Associate or Professional). Expertise in one or more of the following: DevOps, Containers, Big Data Solutions, Serverless, Networking, Security, Databases, IOT, AI/ML, Cloud Migration and IT Transformation. Experience working in a customer-facing role or a role that involved public speaking. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Dec 14, 2024
Full time
Startup Solutions Architect, AWS Startups DESCRIPTION Trusted by more startups around the world, AWS makes the power of cloud computing accessible for all by giving founders everywhere access to the same technology that powers the world's largest companies. With nearly 20 years of experience gained from supporting hundreds of thousands of startups that have come before, we help founders prove that their world-changing ideas are possible, at any stage of growth or level of funding. This is why more startups, and over 80% of unicorns, build on AWS. Startup Solutions Architects work hand in hand with AWS customers to help them make the most of the Cloud. They are at the crossroads of business and technology and engage with startups of different stages. Supporting the overall technical relationship between customers and AWS, they work to understand the customer's business needs and give prescriptive guidance on how to create business value with technology. Solutions Architects also have broader impact at scale, taking a supporting role in creating and presenting technical content and best practices. In this role you will get to practice your creativity, linking technology to tangible solutions and educating AWS customers about the art of the possible. You will have the opportunity to produce cloud-native reference architectures for a variety of use cases. You will have the support to grow your expertise in industry and technology areas of depth. Every day you will be learning something new from your customers, your peers and your own experiments. You will be part of a team that is responsible for driving adoption of AWS technologies while bringing differentiated value to customers. This is a team dedicated to Startups, an important and growing subset of customers for AWS. Startups follow unique technology adoption patterns and growth trajectories that distinguish them from traditional businesses, so you will be employing engagement strategies and programs tailored to their business needs and technical preferences. AWS Global Sales is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Key job responsibilities As a Solutions Architect, you will work directly with customers to accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes. You operate as a trusted advisor for startups. The best interests of the customer will shape the guidance you provide. You work backwards from their priorities and find inventive ways to add value with solutions utilizing AWS and its Partners' technology. You capture and share the voice of the customer to influence the roadmap of new features and services for AWS. You use your customer understanding to participate in the creation or updates of technical content and reference architectures (e.g. white papers, code samples, blog posts). Evangelize and educate about AWS technology (e.g. workshops, user groups, meetups, public speaking, online videos or conferences). To be successful in this role you need to be passionate about startups and cloud architectures. You are a builder with genuine curiosity about how technology can support your customers' business models and objectives. You are a lifetime learner that develops areas of depth in technical domains relevant to your interests and your customer's outcomes. You are prepared to work in a fast-paced environment, where you will be positively challenged and consistently embrace the Amazon Culture. A day in the life The Solutions Architect team at AWS is responsible for helping customers successfully implement cloud technologies. In a typical week you will meet multiple customers and you will collaborate with them on designing and operating well-architected solutions. You will earn their trust and show them the art of the possible, educating them around the capabilities of AWS. Partnering with internal teams and experts, leveraging a deep knowledge of our tools and products, you'll craft highly-scalable, flexible, and resilient cloud architectures that address our customers' business problems. As part of our team, you'll have the opportunity to continuously learn and innovate daily. About the team The startup organization at AWS comprises experts from across the global ecosystem, including former founders and CTOs, venture capitalists, angel investors, and mentors who upskill today's founders to navigate challenges and opportunities as they build their business, and our Startup Solutions Architecture team is dedicated to working with startup companies as they build and scale their businesses. We're here to make sure that they can deploy the best, most scalable, and most secure architectures possible - and that they spend as little time and money as possible doing so. We are a group of technologists with varied backgrounds; from fresh graduates to ex-CTOs, all growing our skills and startup expertise, while working on cutting edge technology use-cases with some of the world's most innovative companies. About AWS: Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. BASIC QUALIFICATIONS Relevant tech experience and/or Technical Degree (Computer Science, Math, Engineering or equivalent). Experience in designing, developing or operating reliable and scalable cloud-native solutions, platforms and software. Fluent written and verbal communications skills in English with demonstrated ability to communicate technical choices to business and technology stakeholders. A passion for technology and learning. PREFERRED QUALIFICATIONS Experience or familiarity in the Startups eco-system. Professional experience architecting/operating solutions built on AWS and/or AWS certification (e.g. AWS Solutions Architect Associate or Professional). Expertise in one or more of the following: DevOps, Containers, Big Data Solutions, Serverless, Networking, Security, Databases, IOT, AI/ML, Cloud Migration and IT Transformation. Experience working in a customer-facing role or a role that involved public speaking. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
We're a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets. We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement. That's who we are. We're a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. Purpose Aligned with the company's growth, we are now recruiting for a new role in the Solution Architecture team to support Retail Technology in: Designing and assisting in delivering technical solutions in line with the company's business and systems strategies, digital transformation objectives, standards and policies. Contributing to the creation and maintenance of technology roadmaps and overall system strategy. Working closely with the business community to identify new opportunities of how & where technology can be used to provide business benefit. Job Role Accountabilities Evaluate (and recommend) solutions, including costs and impact. Ensure solutions align to the Business and Systems Strategy. Ensure solutions meet Regulatory, Legal and Risk requirements. Ensure roadmaps and strategy are understood in both technical teams and the wider business. Define non-functional Requirements (NFRs), major system elements, subsystems, and interfaces. Lead the design for change initiatives within the company's agile framework and ensure the design is safeguarded throughout the change lifecycle. Define design iterations aligned to business MVP and encourage and promote evolutionary design. Increase business awareness of new technologies and existing system capabilities. Evaluate and recommend tools, patterns and practices. Maintain an up to date knowledge of technology, industry and the business. Examples of Key Activities Collaborate with business stakeholders, programme managers, product owners, development teams, 3rd parties and suppliers to define options and solutions. Attend all relevant agile ceremonies, including lean start-up, programme increment planning and refinement sessions to safeguard the design. Attend all architecture community sessions. Present designs to the Technical Design Authority. Review software requests as part of the Software and Services Approval Board. Review change requests as an architecture approver on the Change Advisory Board. Enable teams to make decisions through prototypes/proof of concepts, guidelines, advice and collaborative working practices. Mentor and supports colleagues, attend or organise communities of practice centred around technologies or systems. Collaborate with architecture colleagues in improving the architecture community. Skills, Knowledge and Experience Essential for the role: Significant, proven commercial experience working in Technology, ideally within Financial Services. Commercial experience of Solution Architecture in an agile framework. Self-Motivated and driven, able to work with little supervision, with a demonstrable track record in delivering large-scale and/or complex solutions. Excellent written and verbal communication skills; ability to communicate complex technical concepts clearly and appropriately to a technical and non-technical audience. A demonstrable personal interest in technology. In-depth knowledge of the Microsoft development technology stack and a demonstrable record in developing and architecting Microsoft-based applications. A demonstrable ability to handle multiple concurrent initiatives. Proven ability to work in a collaborative agile environment and to coach and mentor others. Skills in architecting solutions using Microsoft Azure, IaaS, PaaS and SaaS. Ability to integrate solutions with 3rd party platforms and services. Architecting applications using .Net, React, micro services and APIs. Knowledge of architecture design patterns (SOA, event-driven micro-services, APIs etc.). SQL Server and other storage technologies (NoSQL/Blob etc.). Beneficial to have experience of any of the following: Actuarial and finance systems; working with regulated financial services companies; integrating in-house applications with third party solutions; integrating with and/or migrating solutions to a cloud environment. Company Benefits A Competitive Salary, Pension Scheme and Life Assurance. Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday. Private Medical Cover and Income Protection, just in case. A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets. Opportunity to progress within your career both in-role and within the company. FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site). A variety of Employee Funded Benefits available to you via our Online Benefits Portal. Plus, several additional purchase options available for you and your loved ones. Why Just? We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We've made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations. Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just. We have joined a number of initiatives including the Race at Work Charter, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity. What's clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other. At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.
Dec 14, 2024
Full time
We're a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets. We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement. That's who we are. We're a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. Purpose Aligned with the company's growth, we are now recruiting for a new role in the Solution Architecture team to support Retail Technology in: Designing and assisting in delivering technical solutions in line with the company's business and systems strategies, digital transformation objectives, standards and policies. Contributing to the creation and maintenance of technology roadmaps and overall system strategy. Working closely with the business community to identify new opportunities of how & where technology can be used to provide business benefit. Job Role Accountabilities Evaluate (and recommend) solutions, including costs and impact. Ensure solutions align to the Business and Systems Strategy. Ensure solutions meet Regulatory, Legal and Risk requirements. Ensure roadmaps and strategy are understood in both technical teams and the wider business. Define non-functional Requirements (NFRs), major system elements, subsystems, and interfaces. Lead the design for change initiatives within the company's agile framework and ensure the design is safeguarded throughout the change lifecycle. Define design iterations aligned to business MVP and encourage and promote evolutionary design. Increase business awareness of new technologies and existing system capabilities. Evaluate and recommend tools, patterns and practices. Maintain an up to date knowledge of technology, industry and the business. Examples of Key Activities Collaborate with business stakeholders, programme managers, product owners, development teams, 3rd parties and suppliers to define options and solutions. Attend all relevant agile ceremonies, including lean start-up, programme increment planning and refinement sessions to safeguard the design. Attend all architecture community sessions. Present designs to the Technical Design Authority. Review software requests as part of the Software and Services Approval Board. Review change requests as an architecture approver on the Change Advisory Board. Enable teams to make decisions through prototypes/proof of concepts, guidelines, advice and collaborative working practices. Mentor and supports colleagues, attend or organise communities of practice centred around technologies or systems. Collaborate with architecture colleagues in improving the architecture community. Skills, Knowledge and Experience Essential for the role: Significant, proven commercial experience working in Technology, ideally within Financial Services. Commercial experience of Solution Architecture in an agile framework. Self-Motivated and driven, able to work with little supervision, with a demonstrable track record in delivering large-scale and/or complex solutions. Excellent written and verbal communication skills; ability to communicate complex technical concepts clearly and appropriately to a technical and non-technical audience. A demonstrable personal interest in technology. In-depth knowledge of the Microsoft development technology stack and a demonstrable record in developing and architecting Microsoft-based applications. A demonstrable ability to handle multiple concurrent initiatives. Proven ability to work in a collaborative agile environment and to coach and mentor others. Skills in architecting solutions using Microsoft Azure, IaaS, PaaS and SaaS. Ability to integrate solutions with 3rd party platforms and services. Architecting applications using .Net, React, micro services and APIs. Knowledge of architecture design patterns (SOA, event-driven micro-services, APIs etc.). SQL Server and other storage technologies (NoSQL/Blob etc.). Beneficial to have experience of any of the following: Actuarial and finance systems; working with regulated financial services companies; integrating in-house applications with third party solutions; integrating with and/or migrating solutions to a cloud environment. Company Benefits A Competitive Salary, Pension Scheme and Life Assurance. Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday. Private Medical Cover and Income Protection, just in case. A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets. Opportunity to progress within your career both in-role and within the company. FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site). A variety of Employee Funded Benefits available to you via our Online Benefits Portal. Plus, several additional purchase options available for you and your loved ones. Why Just? We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We've made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations. Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just. We have joined a number of initiatives including the Race at Work Charter, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity. What's clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other. At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.
Service Delivery Analyst Location: Stoke/Manchester About us A leading and expanding motor insurance group, renowned for staff reward and recognition, is looking to add to our Service Delivery Team. Purpose of role : The purpose of the Service Delivery Analyst is to embed control and governance processes to protect and improve service, in line with business requirements and industry best practice. The Service Delivery Analyst must have a broad range of skills and Service Management process experience. They must have the ability to understand current and future business needs, and to ensure service impact is kept to a minimum through Major Incident, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration and Risk Management processes. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and to drive service improvements. Evaluating and managing the smooth transition of change in to live service. Key responsibilities & accountabilities: Specialist experience in; Change Management, Major Incident, IT Service Continuity, Disaster Recovery, Risk Management, Service Reporting, Problem Management Responsible for protecting service operations through change control and governance. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and to drive service improvements. Improving process compliance and efficiency. Embedding service management processes and improve maturity. Drive process quality as defined by expected process outcomes, customer alignment and business value through measurement of overall effectiveness. Administration of Change Management activities, including leading the Change Advisory Board (CAB), producing agendas and minutes, the production of management information, owning requests for changes (RFCs) and the change schedule. To assist with the maintenance and development of the Configuration Management Database To co-ordinate and communicating rapid and effective response to major incidents. To compile major incident reviews and facilitate the management of major incident root-cause identification and resolution. To assist the Service Desk Manager and Service Delivery Manager with business communications in relation to service outages, planned changes and project work. Governing the Problem, Change, IT Service Continuity, Transition and Risk management process and artefacts, providing support (where applicable) to the technical and business colleagues to guide their progress. Providing a centrally managed view of service continuity and risk progress, management information and trends. Govern and champion the IT SC and Risk Management process across Technology and the business. Co-ordinate, plan and execute service continuity and disaster recovery plans. Produce management information on the status of BC and DR plans, including KPIs on their performance through test exercises. Review, maintain and update Technology department s risk register and clearly articulate risks to the business. Prepare, assign and track remediation activities for each risk Support risk assessment of current information technology infrastructure, application and services Support maintaining the Service Catalogue and Service Level Framework. Understanding business drivers and service management impact across the IT technical estate and customer base to ensure that services contribute to business outcomes. Effectively communicate with project managers and 3rd party suppliers, evaluating change requirements against other planned change activity in the interest of protecting service. Defining and reporting on KPI metrics, including service review and availability reports: Ability to measure and communicate key performance metrics for IT services and analyse data to discover opportunities for service improvement, justify efforts to achieve targets and to intervene where corrective action is required. Assist in, and support activity in other areas of ISS IT Operations as required, including Service Delivery, IT Infrastructure, Information Security and IT Administration
Dec 14, 2024
Full time
Service Delivery Analyst Location: Stoke/Manchester About us A leading and expanding motor insurance group, renowned for staff reward and recognition, is looking to add to our Service Delivery Team. Purpose of role : The purpose of the Service Delivery Analyst is to embed control and governance processes to protect and improve service, in line with business requirements and industry best practice. The Service Delivery Analyst must have a broad range of skills and Service Management process experience. They must have the ability to understand current and future business needs, and to ensure service impact is kept to a minimum through Major Incident, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration and Risk Management processes. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and to drive service improvements. Evaluating and managing the smooth transition of change in to live service. Key responsibilities & accountabilities: Specialist experience in; Change Management, Major Incident, IT Service Continuity, Disaster Recovery, Risk Management, Service Reporting, Problem Management Responsible for protecting service operations through change control and governance. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and to drive service improvements. Improving process compliance and efficiency. Embedding service management processes and improve maturity. Drive process quality as defined by expected process outcomes, customer alignment and business value through measurement of overall effectiveness. Administration of Change Management activities, including leading the Change Advisory Board (CAB), producing agendas and minutes, the production of management information, owning requests for changes (RFCs) and the change schedule. To assist with the maintenance and development of the Configuration Management Database To co-ordinate and communicating rapid and effective response to major incidents. To compile major incident reviews and facilitate the management of major incident root-cause identification and resolution. To assist the Service Desk Manager and Service Delivery Manager with business communications in relation to service outages, planned changes and project work. Governing the Problem, Change, IT Service Continuity, Transition and Risk management process and artefacts, providing support (where applicable) to the technical and business colleagues to guide their progress. Providing a centrally managed view of service continuity and risk progress, management information and trends. Govern and champion the IT SC and Risk Management process across Technology and the business. Co-ordinate, plan and execute service continuity and disaster recovery plans. Produce management information on the status of BC and DR plans, including KPIs on their performance through test exercises. Review, maintain and update Technology department s risk register and clearly articulate risks to the business. Prepare, assign and track remediation activities for each risk Support risk assessment of current information technology infrastructure, application and services Support maintaining the Service Catalogue and Service Level Framework. Understanding business drivers and service management impact across the IT technical estate and customer base to ensure that services contribute to business outcomes. Effectively communicate with project managers and 3rd party suppliers, evaluating change requirements against other planned change activity in the interest of protecting service. Defining and reporting on KPI metrics, including service review and availability reports: Ability to measure and communicate key performance metrics for IT services and analyse data to discover opportunities for service improvement, justify efforts to achieve targets and to intervene where corrective action is required. Assist in, and support activity in other areas of ISS IT Operations as required, including Service Delivery, IT Infrastructure, Information Security and IT Administration
CANDIDATES MUST HAVE PREVIOUS EXPERIENCE NEGOTIATING WITH AND SELLING SUB-CONTRACTOR SERVICES TO, MAIN CONTRACTING QUANTITY SURVEYORS Our client is a major commercial flooring contractor supporting the delivery of floor finish projects in the range of £100k - £1m for tier 1, 2 and 3 main contractors and all areas of the private and public sector across London and the East Anglia region. Due to market and client demands, they are dedicated to expanding operations and have ambitions to scale turnover over the next 1-3 years, presenting an exciting opportunity for a Sales and New Business Development Manager to join their already successful company. About the Role : As the company s sole Sales and New Business Development Manager, your primary responsibility is to increase sales and profitability of the business. The main scope of the role is selling commercial flooring subcontracting services to Main and Principal contractors so, candidates MUST have previous proven experience selling to Main Contracting Quantity Surveyors (examples to be given at interview) This will involve identifying new business opportunities, converting existing/dormant opportunities, developing strategic partnerships, and maintaining client relationships to achieve sales targets and expand market share. You will collaborate with cross-functional teams and stay updated on industry trends to ensure the company remains competitive in the flooring market. Responsibilities: Identify and pursue new business opportunities in the flooring industry Conduct market research to identify potential target markets, customer segments, and emerging trends Develop and implement strategies to penetrate new markets and acquire new customers Build and maintain a strong sales pipeline through lead generation and prospecting activities Collaborate with the marketing team to develop marketing campaigns and promotional materials to support business development efforts Liaising with clients at all levels ensuring that you always represent the Company in a professional manner Understand client needs and provide tailored flooring solutions to meet their requirements by conducting regular client meetings, presentations, and negotiations to drive customer satisfaction and secure long-term partnerships Act as a trusted advisor to clients, providing expert guidance on flooring products, trends, and installation methods (training can be provided if required) Meet or exceed sales targets by effectively managing the sales process from lead generation to closing deals and Prepare and deliver persuasive sales proposals and presentations to clients Negotiate contracts and pricing agreements to maximize profitability while ensuring customer satisfaction Monitor market trends, competitor activities, and customer feedback to identify opportunities for product and service enhancements Provide training and guidance to the sales team to enhance their product knowledge and sales techniques Foster a positive and collaborative work environment to drive team performance and achieve business objectives Completing any other tasks that are deemed within your area of competence Prepare regular sales reports, forecasts, and market analyses for senior management Monitor and analyse sales performance against targets, identifying areas for improvement and implementing corrective actions Experience MUST HAVE demonstrated experience selling to Main Contractors. minimum 3 years of construction sales or construction business development experience in a similar role, with knowledge and experience of the construction industry (commercial flooring ideal but not necessary) Ideally, a Bachelor's degree or previous experience in business administration, marketing, or a related field. Additional certifications in sales or marketing are a plus not required Strong knowledge of products, installation methods, and industry trends Flooring or Construction Industry required Excellent communication and presentation skills, negotiation and relationship-building skills. Ability to communicate with Quantity Surveyors Ability to work independently and collaboratively in a fast-paced environment Results-oriented mindset with a focus on achieving sales targets and business growth Proficiency in CRM software, MS Office Suite, and sales analytics tools Package Competitive salary DoE Company vehicle or car allowance Paid travel, phone, and laptop Personal and professional training allowance 28 days annual leave (incl. bank holidays) Auto-Enrol Pension
Dec 14, 2024
Full time
CANDIDATES MUST HAVE PREVIOUS EXPERIENCE NEGOTIATING WITH AND SELLING SUB-CONTRACTOR SERVICES TO, MAIN CONTRACTING QUANTITY SURVEYORS Our client is a major commercial flooring contractor supporting the delivery of floor finish projects in the range of £100k - £1m for tier 1, 2 and 3 main contractors and all areas of the private and public sector across London and the East Anglia region. Due to market and client demands, they are dedicated to expanding operations and have ambitions to scale turnover over the next 1-3 years, presenting an exciting opportunity for a Sales and New Business Development Manager to join their already successful company. About the Role : As the company s sole Sales and New Business Development Manager, your primary responsibility is to increase sales and profitability of the business. The main scope of the role is selling commercial flooring subcontracting services to Main and Principal contractors so, candidates MUST have previous proven experience selling to Main Contracting Quantity Surveyors (examples to be given at interview) This will involve identifying new business opportunities, converting existing/dormant opportunities, developing strategic partnerships, and maintaining client relationships to achieve sales targets and expand market share. You will collaborate with cross-functional teams and stay updated on industry trends to ensure the company remains competitive in the flooring market. Responsibilities: Identify and pursue new business opportunities in the flooring industry Conduct market research to identify potential target markets, customer segments, and emerging trends Develop and implement strategies to penetrate new markets and acquire new customers Build and maintain a strong sales pipeline through lead generation and prospecting activities Collaborate with the marketing team to develop marketing campaigns and promotional materials to support business development efforts Liaising with clients at all levels ensuring that you always represent the Company in a professional manner Understand client needs and provide tailored flooring solutions to meet their requirements by conducting regular client meetings, presentations, and negotiations to drive customer satisfaction and secure long-term partnerships Act as a trusted advisor to clients, providing expert guidance on flooring products, trends, and installation methods (training can be provided if required) Meet or exceed sales targets by effectively managing the sales process from lead generation to closing deals and Prepare and deliver persuasive sales proposals and presentations to clients Negotiate contracts and pricing agreements to maximize profitability while ensuring customer satisfaction Monitor market trends, competitor activities, and customer feedback to identify opportunities for product and service enhancements Provide training and guidance to the sales team to enhance their product knowledge and sales techniques Foster a positive and collaborative work environment to drive team performance and achieve business objectives Completing any other tasks that are deemed within your area of competence Prepare regular sales reports, forecasts, and market analyses for senior management Monitor and analyse sales performance against targets, identifying areas for improvement and implementing corrective actions Experience MUST HAVE demonstrated experience selling to Main Contractors. minimum 3 years of construction sales or construction business development experience in a similar role, with knowledge and experience of the construction industry (commercial flooring ideal but not necessary) Ideally, a Bachelor's degree or previous experience in business administration, marketing, or a related field. Additional certifications in sales or marketing are a plus not required Strong knowledge of products, installation methods, and industry trends Flooring or Construction Industry required Excellent communication and presentation skills, negotiation and relationship-building skills. Ability to communicate with Quantity Surveyors Ability to work independently and collaboratively in a fast-paced environment Results-oriented mindset with a focus on achieving sales targets and business growth Proficiency in CRM software, MS Office Suite, and sales analytics tools Package Competitive salary DoE Company vehicle or car allowance Paid travel, phone, and laptop Personal and professional training allowance 28 days annual leave (incl. bank holidays) Auto-Enrol Pension
is a community of subject matter experts from several disciplines who align AI models by creating high-quality data in their field of expertise to build the future of Generative AI. Alignerr is operated by Labelbox. Labelbox is the leading data-centric AI platform for building intelligent applications. Teams looking to capitalize on the latest advances in generative AI and LLMs use the Labelbox platform to inject these systems with the right degree of human supervision and automation. Whether they are building AI products by using LLMs that require human fine-tuning, or applying AI to reduce the time associated with manually-intensive tasks like data labeling or finding business insights, Labelbox enables teams to do so effectively and quickly. Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of leading AI teams. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google's AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins. About the Role Shape the future of AI in the Turkish language. This innovative role as an AI Trainer - Turkish Writers, offers a unique opportunity to leverage your subject-matter expertise and develop your AI skills. You will play a pivotal role in training AI models, ensuring the accuracy and relevance of Turkish content generated by AI. This position allows for flexible scheduling, and your contributions will directly impact the advancement of AI in the Turkish language. Your Day to Day Educate AI: Analyze and provide feedback on AI-generated outputs related to the Turkish language. Your guidance will directly improve the AI's accuracy and ability to apply its knowledge to real-world problems. Problem Solving: Using your expertise, you will provide step-by-step solutions and explanations to complex problems in Turkish. This could include checking punctuation, spelling and grammar, and/or creative writing. Your input will be crucial in teaching the AI how to reason through these problems effectively. Red Teaming: Utilize your deep understanding of the field to identify potential biases, limitations, or inaccuracies in the AI's knowledge base. Design and conduct tests that push the boundaries of the model's understanding, ensuring its outputs are reliable and applicable to real-world scenarios. You create your own working hours depending on project length. About You Enrolled in or have completed an Associates' degree or higher from an accredited institution. Native-level proficiency in the Turkish language. Possess a strong writing style with excellent English-language spelling and grammar skills. Have a critical eye and the ability to clearly articulate the strengths and weaknesses of written text. Professional writing experience as a researcher, journalist, technical writer, editor, or similar roles Interest in AI and machine learning concepts Important Information This is a freelance position compensated on an hourly basis. Please note that this is not an internship opportunity. Candidates must be authorized to work in their country of residence, and we do not offer sponsorship for this 1099 contract role. International students on a valid visa may be eligible to apply; however, specific circumstances should be discussed with a tax or immigration advisor. We are unable to provide employment documentation at this time. Compensation rates may vary for non-US locations. Pay Range (rate per hour) $15 - $60 USD
Dec 14, 2024
Full time
is a community of subject matter experts from several disciplines who align AI models by creating high-quality data in their field of expertise to build the future of Generative AI. Alignerr is operated by Labelbox. Labelbox is the leading data-centric AI platform for building intelligent applications. Teams looking to capitalize on the latest advances in generative AI and LLMs use the Labelbox platform to inject these systems with the right degree of human supervision and automation. Whether they are building AI products by using LLMs that require human fine-tuning, or applying AI to reduce the time associated with manually-intensive tasks like data labeling or finding business insights, Labelbox enables teams to do so effectively and quickly. Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of leading AI teams. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google's AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins. About the Role Shape the future of AI in the Turkish language. This innovative role as an AI Trainer - Turkish Writers, offers a unique opportunity to leverage your subject-matter expertise and develop your AI skills. You will play a pivotal role in training AI models, ensuring the accuracy and relevance of Turkish content generated by AI. This position allows for flexible scheduling, and your contributions will directly impact the advancement of AI in the Turkish language. Your Day to Day Educate AI: Analyze and provide feedback on AI-generated outputs related to the Turkish language. Your guidance will directly improve the AI's accuracy and ability to apply its knowledge to real-world problems. Problem Solving: Using your expertise, you will provide step-by-step solutions and explanations to complex problems in Turkish. This could include checking punctuation, spelling and grammar, and/or creative writing. Your input will be crucial in teaching the AI how to reason through these problems effectively. Red Teaming: Utilize your deep understanding of the field to identify potential biases, limitations, or inaccuracies in the AI's knowledge base. Design and conduct tests that push the boundaries of the model's understanding, ensuring its outputs are reliable and applicable to real-world scenarios. You create your own working hours depending on project length. About You Enrolled in or have completed an Associates' degree or higher from an accredited institution. Native-level proficiency in the Turkish language. Possess a strong writing style with excellent English-language spelling and grammar skills. Have a critical eye and the ability to clearly articulate the strengths and weaknesses of written text. Professional writing experience as a researcher, journalist, technical writer, editor, or similar roles Interest in AI and machine learning concepts Important Information This is a freelance position compensated on an hourly basis. Please note that this is not an internship opportunity. Candidates must be authorized to work in their country of residence, and we do not offer sponsorship for this 1099 contract role. International students on a valid visa may be eligible to apply; however, specific circumstances should be discussed with a tax or immigration advisor. We are unable to provide employment documentation at this time. Compensation rates may vary for non-US locations. Pay Range (rate per hour) $15 - $60 USD
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 14, 2024
Full time
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
is a community of subject matter experts from several disciplines who align AI models by creating high-quality data in their field of expertise to build the future of Generative AI. Alignerr is operated by Labelbox. Labelbox is the leading data-centric AI platform for building intelligent applications. Teams looking to capitalize on the latest advances in generative AI and LLMs use the Labelbox platform to inject these systems with the right degree of human supervision and automation. Whether they are building AI products by using LLMs that require human fine-tuning, or applying AI to reduce the time associated with manually-intensive tasks like data labeling or finding business insights, Labelbox enables teams to do so effectively and quickly. Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of leading AI teams. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google's AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins. About the Role Shape the future of AI in the Turkish language. This innovative role as an AI Trainer - Turkish Writers, offers a unique opportunity to leverage your subject-matter expertise and develop your AI skills. You will play a pivotal role in training AI models, ensuring the accuracy and relevance of Turkish content generated by AI. This position allows for flexible scheduling, and your contributions will directly impact the advancement of AI in the Turkish language. Your Day to Day Educate AI: Analyze and provide feedback on AI-generated outputs related to the Turkish language. Your guidance will directly improve the AI's accuracy and ability to apply its knowledge to real-world problems. Problem Solving: Using your expertise, you will provide step-by-step solutions and explanations to complex problems in Turkish. This could include checking punctuation, spelling and grammar, and/or creative writing. Your input will be crucial in teaching the AI how to reason through these problems effectively. Red Teaming: Utilize your deep understanding of the field to identify potential biases, limitations, or inaccuracies in the AI's knowledge base. Design and conduct tests that push the boundaries of the model's understanding, ensuring its outputs are reliable and applicable to real-world scenarios. You create your own working hours depending on project length. About You Enrolled in or have completed an Associates' degree or higher from an accredited institution. Native-level proficiency in the Turkish language. Possess a strong writing style with excellent English-language spelling and grammar skills. Have a critical eye and the ability to clearly articulate the strengths and weaknesses of written text. Professional writing experience as a researcher, journalist, technical writer, editor, or similar roles Interest in AI and machine learning concepts Important Information This is a freelance position compensated on an hourly basis. Please note that this is not an internship opportunity. Candidates must be authorized to work in their country of residence, and we do not offer sponsorship for this 1099 contract role. International students on a valid visa may be eligible to apply; however, specific circumstances should be discussed with a tax or immigration advisor. We are unable to provide employment documentation at this time. Compensation rates may vary for non-US locations. Pay Range (rate per hour) $15 - $60 USD
Dec 14, 2024
Full time
is a community of subject matter experts from several disciplines who align AI models by creating high-quality data in their field of expertise to build the future of Generative AI. Alignerr is operated by Labelbox. Labelbox is the leading data-centric AI platform for building intelligent applications. Teams looking to capitalize on the latest advances in generative AI and LLMs use the Labelbox platform to inject these systems with the right degree of human supervision and automation. Whether they are building AI products by using LLMs that require human fine-tuning, or applying AI to reduce the time associated with manually-intensive tasks like data labeling or finding business insights, Labelbox enables teams to do so effectively and quickly. Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of leading AI teams. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google's AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins. About the Role Shape the future of AI in the Turkish language. This innovative role as an AI Trainer - Turkish Writers, offers a unique opportunity to leverage your subject-matter expertise and develop your AI skills. You will play a pivotal role in training AI models, ensuring the accuracy and relevance of Turkish content generated by AI. This position allows for flexible scheduling, and your contributions will directly impact the advancement of AI in the Turkish language. Your Day to Day Educate AI: Analyze and provide feedback on AI-generated outputs related to the Turkish language. Your guidance will directly improve the AI's accuracy and ability to apply its knowledge to real-world problems. Problem Solving: Using your expertise, you will provide step-by-step solutions and explanations to complex problems in Turkish. This could include checking punctuation, spelling and grammar, and/or creative writing. Your input will be crucial in teaching the AI how to reason through these problems effectively. Red Teaming: Utilize your deep understanding of the field to identify potential biases, limitations, or inaccuracies in the AI's knowledge base. Design and conduct tests that push the boundaries of the model's understanding, ensuring its outputs are reliable and applicable to real-world scenarios. You create your own working hours depending on project length. About You Enrolled in or have completed an Associates' degree or higher from an accredited institution. Native-level proficiency in the Turkish language. Possess a strong writing style with excellent English-language spelling and grammar skills. Have a critical eye and the ability to clearly articulate the strengths and weaknesses of written text. Professional writing experience as a researcher, journalist, technical writer, editor, or similar roles Interest in AI and machine learning concepts Important Information This is a freelance position compensated on an hourly basis. Please note that this is not an internship opportunity. Candidates must be authorized to work in their country of residence, and we do not offer sponsorship for this 1099 contract role. International students on a valid visa may be eligible to apply; however, specific circumstances should be discussed with a tax or immigration advisor. We are unable to provide employment documentation at this time. Compensation rates may vary for non-US locations. Pay Range (rate per hour) $15 - $60 USD
At NTT DATA we are exceptional together and we believe in growing by helping others grow, whether that be our clients, partners or employees. To achieve our goals our diverse and talented team leads by example. As a Leader you will uphold the essence of the company, be a focal point for your team, colleagues and clients and be involved in decisions to ensure the long-term sustainability of the organisation. We support each other to be who they want to be, work how they work best. This is how we bring innovation, and we build a better future for our people, our business and our society. We provide a safe environment in which all of us can be ourselves and reach our full potential. Our success comes from our people, regardless of ethnicity, cultural background, gender, nationality, sexual orientation, or anything else that can be used to differentiate people because we are exceptional together. We understand you may not tick all the boxes of the requirements lists but if you are interested in this or other opportunities within NTT DATA, do not think twice and apply! As part of our continuous growth, we are looking for a Salesforce Platform Enterprise Architect to join our Enterprise & Cloud Solutions department in London working with a client within different Industry sector. Salesforce Platform Enterprise Architects serve as strategic advisors and Salesforce product and platform guides to the company's largest enterprise customers. They typically engage at Executive-level and drive conversations with our customer's enterprise architects and business users equipped with standard methodologies for enterprise architecture functions such as security, performance, development process, and application governance. What you'll be doing: Be a trusted advisor to key stakeholders in our most strategic enterprise customers Ensure scalable and standard methodology solutions to meet and exceed customer needs Guide the evaluation of business and technical requirements. Translates business requirements into well designed solutions that best leverage the Salesforce platforms and products. Identify and confirm Solution and Business design risks, and develop mitigating approaches Build relationships with key collaborators and team members Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team Align with project and engagement managers to support planning and implementation in close collaboration with the customer Review and guide project vision and direction, implementation approach and key artefacts Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence Fuel our internal growth by identifying, leading or contributing to internal initiatives, such as innovations, building up a strategic brand, and nurturing teammates' skills by sharing knowledge. Work with Pre-Sales team to create a proposal covering Target and transition architecture, Security, Compliance, integration, data migration and implementation plan. What experience you'll bring: 10+ years of experience as a consulting and Architect with demonstrated leadership driving a digital transformation in a matrixed organization Experience with key areas of enterprise architecture including Salesforce Cloud, Integration Technologies, Master Data Management, and other Clouds like AWS. Ability to analyse, design, and optimize business processes via technology and integration Experience in guiding customers and project members in rationalizing and deploying emerging technology for business use cases Experience working on Salesforce implementation projects with end-to-end implementation experience with the Salesforce platform from a solution perspective. Direct salesforce development experience preferred. Ability to define the system design to identify gaps between current and desired end-states Proven ability to design and optimise business processes and define solutions that support this by leveraging the Salesforce platforms and products in the best way Rapidly learn new technologies as well as strong presentation, communication and facilitation skills Preferred to good knowledge of Salesforce app exchange products and their implementation Knowledge of options and how to handle security requirements such as single sign on and data security Ability to lead design sessions and communicate design options to clients Extensive experience in Agile, Scrum and Waterfall methods Preferred Requirements Experience as a Senior Architect and/or CIO/CTO in a mid to large sized organization with leadership driving an organizational transformation in a matrixed organization - A very big plus Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions - A very big plus Salesforce Industries and Salesforce Certifications - A very big plus A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM) Agile Methodology certification such as Scaled Agile Framework. What we'll offer you: Our employees' safety is priority, so currently you will be working from the comfort of your own home most of the time. In the future when we can spend some more time in our offices, either Oxford Circus, Bank or Epworth House, you will be able to enjoy London's vibrant dynamics! And another thing, you will be joining a close-knit team that is supportive and approachable. Which means that as a new joiner, you will always have someone available to offer help and guidance.
Dec 14, 2024
Full time
At NTT DATA we are exceptional together and we believe in growing by helping others grow, whether that be our clients, partners or employees. To achieve our goals our diverse and talented team leads by example. As a Leader you will uphold the essence of the company, be a focal point for your team, colleagues and clients and be involved in decisions to ensure the long-term sustainability of the organisation. We support each other to be who they want to be, work how they work best. This is how we bring innovation, and we build a better future for our people, our business and our society. We provide a safe environment in which all of us can be ourselves and reach our full potential. Our success comes from our people, regardless of ethnicity, cultural background, gender, nationality, sexual orientation, or anything else that can be used to differentiate people because we are exceptional together. We understand you may not tick all the boxes of the requirements lists but if you are interested in this or other opportunities within NTT DATA, do not think twice and apply! As part of our continuous growth, we are looking for a Salesforce Platform Enterprise Architect to join our Enterprise & Cloud Solutions department in London working with a client within different Industry sector. Salesforce Platform Enterprise Architects serve as strategic advisors and Salesforce product and platform guides to the company's largest enterprise customers. They typically engage at Executive-level and drive conversations with our customer's enterprise architects and business users equipped with standard methodologies for enterprise architecture functions such as security, performance, development process, and application governance. What you'll be doing: Be a trusted advisor to key stakeholders in our most strategic enterprise customers Ensure scalable and standard methodology solutions to meet and exceed customer needs Guide the evaluation of business and technical requirements. Translates business requirements into well designed solutions that best leverage the Salesforce platforms and products. Identify and confirm Solution and Business design risks, and develop mitigating approaches Build relationships with key collaborators and team members Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team Align with project and engagement managers to support planning and implementation in close collaboration with the customer Review and guide project vision and direction, implementation approach and key artefacts Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence Fuel our internal growth by identifying, leading or contributing to internal initiatives, such as innovations, building up a strategic brand, and nurturing teammates' skills by sharing knowledge. Work with Pre-Sales team to create a proposal covering Target and transition architecture, Security, Compliance, integration, data migration and implementation plan. What experience you'll bring: 10+ years of experience as a consulting and Architect with demonstrated leadership driving a digital transformation in a matrixed organization Experience with key areas of enterprise architecture including Salesforce Cloud, Integration Technologies, Master Data Management, and other Clouds like AWS. Ability to analyse, design, and optimize business processes via technology and integration Experience in guiding customers and project members in rationalizing and deploying emerging technology for business use cases Experience working on Salesforce implementation projects with end-to-end implementation experience with the Salesforce platform from a solution perspective. Direct salesforce development experience preferred. Ability to define the system design to identify gaps between current and desired end-states Proven ability to design and optimise business processes and define solutions that support this by leveraging the Salesforce platforms and products in the best way Rapidly learn new technologies as well as strong presentation, communication and facilitation skills Preferred to good knowledge of Salesforce app exchange products and their implementation Knowledge of options and how to handle security requirements such as single sign on and data security Ability to lead design sessions and communicate design options to clients Extensive experience in Agile, Scrum and Waterfall methods Preferred Requirements Experience as a Senior Architect and/or CIO/CTO in a mid to large sized organization with leadership driving an organizational transformation in a matrixed organization - A very big plus Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions - A very big plus Salesforce Industries and Salesforce Certifications - A very big plus A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM) Agile Methodology certification such as Scaled Agile Framework. What we'll offer you: Our employees' safety is priority, so currently you will be working from the comfort of your own home most of the time. In the future when we can spend some more time in our offices, either Oxford Circus, Bank or Epworth House, you will be able to enjoy London's vibrant dynamics! And another thing, you will be joining a close-knit team that is supportive and approachable. Which means that as a new joiner, you will always have someone available to offer help and guidance.
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 14, 2024
Full time
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
is a community of subject matter experts from several disciplines who align AI models by creating high-quality data in their field of expertise to build the future of Generative AI. Alignerr is operated by Labelbox. Labelbox is the leading data-centric AI platform for building intelligent applications. Teams looking to capitalize on the latest advances in generative AI and LLMs use the Labelbox platform to inject these systems with the right degree of human supervision and automation. Whether they are building AI products by using LLMs that require human fine-tuning, or applying AI to reduce the time associated with manually-intensive tasks like data labeling or finding business insights, Labelbox enables teams to do so effectively and quickly. Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of leading AI teams. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google's AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins. About the Role Shape the future of AI in the Turkish language. This innovative role as an AI Trainer - Turkish Writers, offers a unique opportunity to leverage your subject-matter expertise and develop your AI skills. You will play a pivotal role in training AI models, ensuring the accuracy and relevance of Turkish content generated by AI. This position allows for flexible scheduling, and your contributions will directly impact the advancement of AI in the Turkish language. Your Day to Day Educate AI: Analyze and provide feedback on AI-generated outputs related to the Turkish language. Your guidance will directly improve the AI's accuracy and ability to apply its knowledge to real-world problems. Problem Solving: Using your expertise, you will provide step-by-step solutions and explanations to complex problems in Turkish. This could include checking punctuation, spelling and grammar, and/or creative writing. Your input will be crucial in teaching the AI how to reason through these problems effectively. Red Teaming: Utilize your deep understanding of the field to identify potential biases, limitations, or inaccuracies in the AI's knowledge base. Design and conduct tests that push the boundaries of the model's understanding, ensuring its outputs are reliable and applicable to real-world scenarios. You create your own working hours depending on project length. About You Enrolled in or have completed an Associates' degree or higher from an accredited institution. Native-level proficiency in the Turkish language. Possess a strong writing style with excellent English-language spelling and grammar skills. Have a critical eye and the ability to clearly articulate the strengths and weaknesses of written text. Professional writing experience as a researcher, journalist, technical writer, editor, or similar roles Interest in AI and machine learning concepts Important Information This is a freelance position compensated on an hourly basis. Please note that this is not an internship opportunity. Candidates must be authorized to work in their country of residence, and we do not offer sponsorship for this 1099 contract role. International students on a valid visa may be eligible to apply; however, specific circumstances should be discussed with a tax or immigration advisor. We are unable to provide employment documentation at this time. Compensation rates may vary for non-US locations. Pay Range (rate per hour) $15 - $60 USD
Dec 14, 2024
Full time
is a community of subject matter experts from several disciplines who align AI models by creating high-quality data in their field of expertise to build the future of Generative AI. Alignerr is operated by Labelbox. Labelbox is the leading data-centric AI platform for building intelligent applications. Teams looking to capitalize on the latest advances in generative AI and LLMs use the Labelbox platform to inject these systems with the right degree of human supervision and automation. Whether they are building AI products by using LLMs that require human fine-tuning, or applying AI to reduce the time associated with manually-intensive tasks like data labeling or finding business insights, Labelbox enables teams to do so effectively and quickly. Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of leading AI teams. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google's AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins. About the Role Shape the future of AI in the Turkish language. This innovative role as an AI Trainer - Turkish Writers, offers a unique opportunity to leverage your subject-matter expertise and develop your AI skills. You will play a pivotal role in training AI models, ensuring the accuracy and relevance of Turkish content generated by AI. This position allows for flexible scheduling, and your contributions will directly impact the advancement of AI in the Turkish language. Your Day to Day Educate AI: Analyze and provide feedback on AI-generated outputs related to the Turkish language. Your guidance will directly improve the AI's accuracy and ability to apply its knowledge to real-world problems. Problem Solving: Using your expertise, you will provide step-by-step solutions and explanations to complex problems in Turkish. This could include checking punctuation, spelling and grammar, and/or creative writing. Your input will be crucial in teaching the AI how to reason through these problems effectively. Red Teaming: Utilize your deep understanding of the field to identify potential biases, limitations, or inaccuracies in the AI's knowledge base. Design and conduct tests that push the boundaries of the model's understanding, ensuring its outputs are reliable and applicable to real-world scenarios. You create your own working hours depending on project length. About You Enrolled in or have completed an Associates' degree or higher from an accredited institution. Native-level proficiency in the Turkish language. Possess a strong writing style with excellent English-language spelling and grammar skills. Have a critical eye and the ability to clearly articulate the strengths and weaknesses of written text. Professional writing experience as a researcher, journalist, technical writer, editor, or similar roles Interest in AI and machine learning concepts Important Information This is a freelance position compensated on an hourly basis. Please note that this is not an internship opportunity. Candidates must be authorized to work in their country of residence, and we do not offer sponsorship for this 1099 contract role. International students on a valid visa may be eligible to apply; however, specific circumstances should be discussed with a tax or immigration advisor. We are unable to provide employment documentation at this time. Compensation rates may vary for non-US locations. Pay Range (rate per hour) $15 - $60 USD
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 14, 2024
Full time
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
is a community of subject matter experts from several disciplines who align AI models by creating high-quality data in their field of expertise to build the future of Generative AI. Alignerr is operated by Labelbox. Labelbox is the leading data-centric AI platform for building intelligent applications. Teams looking to capitalize on the latest advances in generative AI and LLMs use the Labelbox platform to inject these systems with the right degree of human supervision and automation. Whether they are building AI products by using LLMs that require human fine-tuning, or applying AI to reduce the time associated with manually-intensive tasks like data labeling or finding business insights, Labelbox enables teams to do so effectively and quickly. Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of leading AI teams. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google's AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins. About the Role Shape the future of AI in the Turkish language. This innovative role as an AI Trainer - Turkish Writers, offers a unique opportunity to leverage your subject-matter expertise and develop your AI skills. You will play a pivotal role in training AI models, ensuring the accuracy and relevance of Turkish content generated by AI. This position allows for flexible scheduling, and your contributions will directly impact the advancement of AI in the Turkish language. Your Day to Day Educate AI: Analyze and provide feedback on AI-generated outputs related to the Turkish language. Your guidance will directly improve the AI's accuracy and ability to apply its knowledge to real-world problems. Problem Solving: Using your expertise, you will provide step-by-step solutions and explanations to complex problems in Turkish. This could include checking punctuation, spelling and grammar, and/or creative writing. Your input will be crucial in teaching the AI how to reason through these problems effectively. Red Teaming: Utilize your deep understanding of the field to identify potential biases, limitations, or inaccuracies in the AI's knowledge base. Design and conduct tests that push the boundaries of the model's understanding, ensuring its outputs are reliable and applicable to real-world scenarios. You create your own working hours depending on project length. About You Enrolled in or have completed an Associates' degree or higher from an accredited institution. Native-level proficiency in the Turkish language. Possess a strong writing style with excellent English-language spelling and grammar skills. Have a critical eye and the ability to clearly articulate the strengths and weaknesses of written text. Professional writing experience as a researcher, journalist, technical writer, editor, or similar roles Interest in AI and machine learning concepts Important Information This is a freelance position compensated on an hourly basis. Please note that this is not an internship opportunity. Candidates must be authorized to work in their country of residence, and we do not offer sponsorship for this 1099 contract role. International students on a valid visa may be eligible to apply; however, specific circumstances should be discussed with a tax or immigration advisor. We are unable to provide employment documentation at this time. Compensation rates may vary for non-US locations. Pay Range (rate per hour) $15 - $60 USD
Dec 14, 2024
Full time
is a community of subject matter experts from several disciplines who align AI models by creating high-quality data in their field of expertise to build the future of Generative AI. Alignerr is operated by Labelbox. Labelbox is the leading data-centric AI platform for building intelligent applications. Teams looking to capitalize on the latest advances in generative AI and LLMs use the Labelbox platform to inject these systems with the right degree of human supervision and automation. Whether they are building AI products by using LLMs that require human fine-tuning, or applying AI to reduce the time associated with manually-intensive tasks like data labeling or finding business insights, Labelbox enables teams to do so effectively and quickly. Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of leading AI teams. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google's AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins. About the Role Shape the future of AI in the Turkish language. This innovative role as an AI Trainer - Turkish Writers, offers a unique opportunity to leverage your subject-matter expertise and develop your AI skills. You will play a pivotal role in training AI models, ensuring the accuracy and relevance of Turkish content generated by AI. This position allows for flexible scheduling, and your contributions will directly impact the advancement of AI in the Turkish language. Your Day to Day Educate AI: Analyze and provide feedback on AI-generated outputs related to the Turkish language. Your guidance will directly improve the AI's accuracy and ability to apply its knowledge to real-world problems. Problem Solving: Using your expertise, you will provide step-by-step solutions and explanations to complex problems in Turkish. This could include checking punctuation, spelling and grammar, and/or creative writing. Your input will be crucial in teaching the AI how to reason through these problems effectively. Red Teaming: Utilize your deep understanding of the field to identify potential biases, limitations, or inaccuracies in the AI's knowledge base. Design and conduct tests that push the boundaries of the model's understanding, ensuring its outputs are reliable and applicable to real-world scenarios. You create your own working hours depending on project length. About You Enrolled in or have completed an Associates' degree or higher from an accredited institution. Native-level proficiency in the Turkish language. Possess a strong writing style with excellent English-language spelling and grammar skills. Have a critical eye and the ability to clearly articulate the strengths and weaknesses of written text. Professional writing experience as a researcher, journalist, technical writer, editor, or similar roles Interest in AI and machine learning concepts Important Information This is a freelance position compensated on an hourly basis. Please note that this is not an internship opportunity. Candidates must be authorized to work in their country of residence, and we do not offer sponsorship for this 1099 contract role. International students on a valid visa may be eligible to apply; however, specific circumstances should be discussed with a tax or immigration advisor. We are unable to provide employment documentation at this time. Compensation rates may vary for non-US locations. Pay Range (rate per hour) $15 - $60 USD
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 14, 2024
Full time
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 14, 2024
Full time
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 14, 2024
Full time
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
is a community of subject matter experts from several disciplines who align AI models by creating high-quality data in their field of expertise to build the future of Generative AI. Alignerr is operated by Labelbox. Labelbox is the leading data-centric AI platform for building intelligent applications. Teams looking to capitalize on the latest advances in generative AI and LLMs use the Labelbox platform to inject these systems with the right degree of human supervision and automation. Whether they are building AI products by using LLMs that require human fine-tuning, or applying AI to reduce the time associated with manually-intensive tasks like data labeling or finding business insights, Labelbox enables teams to do so effectively and quickly. Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of leading AI teams. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google's AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins. About the Role Shape the future of AI in Hebrew! This innovative role as an AI Tutor - Hebrew offers a unique opportunity to leverage your subject-matter expertise and develop your AI skills. You will play a pivotal role in training AI models, ensuring the accuracy and relevance of Hebrew content generated by AI. This position allows for flexible scheduling, and your contributions will directly impact the advancement of AI in Hebrew. Your Day to Day Evaluate AI-generated writing based on rubrics assessing factuality, completeness, brevity, and grammatical correctness. Review the work of other human writers. Produce top-tier original content in response to prompts. You create your own working hours depending on project length. About You Enrolled in or have completed an Associates' degree or higher from an accredited institution. Fluent proficiency in Hebrew. Possess a strong writing style with excellent English-language spelling and grammar skills. Have a critical eye and the ability to clearly articulate the strengths and weaknesses of written text. Professional writing experience as a researcher, journalist, technical writer, editor, or similar roles Interest in AI and machine learning concepts Important Information This is a freelance position compensated on an hourly basis. Please note that this is not an internship opportunity. Candidates must be authorized to work in their country of residence, and we do not offer sponsorship for this 1099 contract role. International students on a valid visa may be eligible to apply; however, specific circumstances should be discussed with a tax or immigration advisor. We are unable to provide employment documentation at this time. Compensation rates may vary for non-US locations. Pay Range (rate per hour) $15 - $150 USD Excel in a remote-friendly hybrid model. We are dedicated to achieving excellence and recognize the importance of bringing our talented team together. While we continue to embrace remote work, we have transitioned to a hybrid model with a focus on nurturing collaboration and connection within our dedicated tech hubs in the San Francisco Bay Area, New York City Metro Area, and Wrocław, Poland. We encourage asynchronous communication, autonomy, and ownership of tasks, with the added convenience of hub-based gatherings. Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox's Job Applicant Privacy notice. Any emails from Labelbox team members will originate from email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications. If you are uncertain about the legitimacy of any communication you have received, please do not hesitate to reach out to us at for clarification and verification.
Dec 14, 2024
Full time
is a community of subject matter experts from several disciplines who align AI models by creating high-quality data in their field of expertise to build the future of Generative AI. Alignerr is operated by Labelbox. Labelbox is the leading data-centric AI platform for building intelligent applications. Teams looking to capitalize on the latest advances in generative AI and LLMs use the Labelbox platform to inject these systems with the right degree of human supervision and automation. Whether they are building AI products by using LLMs that require human fine-tuning, or applying AI to reduce the time associated with manually-intensive tasks like data labeling or finding business insights, Labelbox enables teams to do so effectively and quickly. Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of leading AI teams. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google's AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins. About the Role Shape the future of AI in Hebrew! This innovative role as an AI Tutor - Hebrew offers a unique opportunity to leverage your subject-matter expertise and develop your AI skills. You will play a pivotal role in training AI models, ensuring the accuracy and relevance of Hebrew content generated by AI. This position allows for flexible scheduling, and your contributions will directly impact the advancement of AI in Hebrew. Your Day to Day Evaluate AI-generated writing based on rubrics assessing factuality, completeness, brevity, and grammatical correctness. Review the work of other human writers. Produce top-tier original content in response to prompts. You create your own working hours depending on project length. About You Enrolled in or have completed an Associates' degree or higher from an accredited institution. Fluent proficiency in Hebrew. Possess a strong writing style with excellent English-language spelling and grammar skills. Have a critical eye and the ability to clearly articulate the strengths and weaknesses of written text. Professional writing experience as a researcher, journalist, technical writer, editor, or similar roles Interest in AI and machine learning concepts Important Information This is a freelance position compensated on an hourly basis. Please note that this is not an internship opportunity. Candidates must be authorized to work in their country of residence, and we do not offer sponsorship for this 1099 contract role. International students on a valid visa may be eligible to apply; however, specific circumstances should be discussed with a tax or immigration advisor. We are unable to provide employment documentation at this time. Compensation rates may vary for non-US locations. Pay Range (rate per hour) $15 - $150 USD Excel in a remote-friendly hybrid model. We are dedicated to achieving excellence and recognize the importance of bringing our talented team together. While we continue to embrace remote work, we have transitioned to a hybrid model with a focus on nurturing collaboration and connection within our dedicated tech hubs in the San Francisco Bay Area, New York City Metro Area, and Wrocław, Poland. We encourage asynchronous communication, autonomy, and ownership of tasks, with the added convenience of hub-based gatherings. Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox's Job Applicant Privacy notice. Any emails from Labelbox team members will originate from email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications. If you are uncertain about the legitimacy of any communication you have received, please do not hesitate to reach out to us at for clarification and verification.
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 14, 2024
Full time
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
is a community of subject matter experts from several disciplines who align AI models by creating high-quality data in their field of expertise to build the future of Generative AI. Alignerr is operated by Labelbox. Labelbox is the leading data-centric AI platform for building intelligent applications. Teams looking to capitalize on the latest advances in generative AI and LLMs use the Labelbox platform to inject these systems with the right degree of human supervision and automation. Whether they are building AI products by using LLMs that require human fine-tuning, or applying AI to reduce the time associated with manually-intensive tasks like data labeling or finding business insights, Labelbox enables teams to do so effectively and quickly. Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of leading AI teams. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google's AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins. About the Role Shape the future of AI in Hebrew! This innovative role as an AI Tutor - Hebrew offers a unique opportunity to leverage your subject-matter expertise and develop your AI skills. You will play a pivotal role in training AI models, ensuring the accuracy and relevance of Hebrew content generated by AI. This position allows for flexible scheduling, and your contributions will directly impact the advancement of AI in Hebrew. Your Day to Day Evaluate AI-generated writing based on rubrics assessing factuality, completeness, brevity, and grammatical correctness. Review the work of other human writers. Produce top-tier original content in response to prompts. You create your own working hours depending on project length. About You Enrolled in or have completed an Associates' degree or higher from an accredited institution. Fluent proficiency in Hebrew. Possess a strong writing style with excellent English-language spelling and grammar skills. Have a critical eye and the ability to clearly articulate the strengths and weaknesses of written text. Professional writing experience as a researcher, journalist, technical writer, editor, or similar roles Interest in AI and machine learning concepts Important Information This is a freelance position compensated on an hourly basis. Please note that this is not an internship opportunity. Candidates must be authorized to work in their country of residence, and we do not offer sponsorship for this 1099 contract role. International students on a valid visa may be eligible to apply; however, specific circumstances should be discussed with a tax or immigration advisor. We are unable to provide employment documentation at this time. Compensation rates may vary for non-US locations. Pay Range (rate per hour) $15 - $150 USD Excel in a remote-friendly hybrid model. We are dedicated to achieving excellence and recognize the importance of bringing our talented team together. While we continue to embrace remote work, we have transitioned to a hybrid model with a focus on nurturing collaboration and connection within our dedicated tech hubs in the San Francisco Bay Area, New York City Metro Area, and Wrocław, Poland. We encourage asynchronous communication, autonomy, and ownership of tasks, with the added convenience of hub-based gatherings. Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox's Job Applicant Privacy notice. Any emails from Labelbox team members will originate from email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications. If you are uncertain about the legitimacy of any communication you have received, please do not hesitate to reach out to us at for clarification and verification.
Dec 14, 2024
Full time
is a community of subject matter experts from several disciplines who align AI models by creating high-quality data in their field of expertise to build the future of Generative AI. Alignerr is operated by Labelbox. Labelbox is the leading data-centric AI platform for building intelligent applications. Teams looking to capitalize on the latest advances in generative AI and LLMs use the Labelbox platform to inject these systems with the right degree of human supervision and automation. Whether they are building AI products by using LLMs that require human fine-tuning, or applying AI to reduce the time associated with manually-intensive tasks like data labeling or finding business insights, Labelbox enables teams to do so effectively and quickly. Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of leading AI teams. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google's AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins. About the Role Shape the future of AI in Hebrew! This innovative role as an AI Tutor - Hebrew offers a unique opportunity to leverage your subject-matter expertise and develop your AI skills. You will play a pivotal role in training AI models, ensuring the accuracy and relevance of Hebrew content generated by AI. This position allows for flexible scheduling, and your contributions will directly impact the advancement of AI in Hebrew. Your Day to Day Evaluate AI-generated writing based on rubrics assessing factuality, completeness, brevity, and grammatical correctness. Review the work of other human writers. Produce top-tier original content in response to prompts. You create your own working hours depending on project length. About You Enrolled in or have completed an Associates' degree or higher from an accredited institution. Fluent proficiency in Hebrew. Possess a strong writing style with excellent English-language spelling and grammar skills. Have a critical eye and the ability to clearly articulate the strengths and weaknesses of written text. Professional writing experience as a researcher, journalist, technical writer, editor, or similar roles Interest in AI and machine learning concepts Important Information This is a freelance position compensated on an hourly basis. Please note that this is not an internship opportunity. Candidates must be authorized to work in their country of residence, and we do not offer sponsorship for this 1099 contract role. International students on a valid visa may be eligible to apply; however, specific circumstances should be discussed with a tax or immigration advisor. We are unable to provide employment documentation at this time. Compensation rates may vary for non-US locations. Pay Range (rate per hour) $15 - $150 USD Excel in a remote-friendly hybrid model. We are dedicated to achieving excellence and recognize the importance of bringing our talented team together. While we continue to embrace remote work, we have transitioned to a hybrid model with a focus on nurturing collaboration and connection within our dedicated tech hubs in the San Francisco Bay Area, New York City Metro Area, and Wrocław, Poland. We encourage asynchronous communication, autonomy, and ownership of tasks, with the added convenience of hub-based gatherings. Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox's Job Applicant Privacy notice. Any emails from Labelbox team members will originate from email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications. If you are uncertain about the legitimacy of any communication you have received, please do not hesitate to reach out to us at for clarification and verification.
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 14, 2024
Full time
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
