Meet DeepL DeepL is a global communications platform powered by Language AI. Since 2017, we've been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas. Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination. What sets us apart What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn , Instagram and our Blog . What are we looking for? A senior leader to drive Marketing Operations and Technology to lead the development and reliability of our marketing engine to drive growth, enhance efficiency, and maximize ROI of our programs. As a key member of the Marketing Leadership team, you will lead a high-performing team responsible for optimizing marketing operations, leveraging analytics to uncover actionable insights, and ensuring our marketing technology stack is fully utilized to drive pipeline generation, account engagement, and revenue growth. This is a critical leadership role that requires a strategic thinker with a deep understanding of marketing operations, analytics, and technology in the B2B SaaS space. We're seeking a strategic leader who thrives in a fast-paced environment and is passionate about leveraging data and technology, particularly AI, to drive marketing success. The ideal candidate is a collaborative problem-solver with a deep understanding of marketing operations and analytics, a strong technical acumen, and a proven ability to lead high-performing teams. Your responsibilities: Marketing Technology Leadership: Lead strategy, selection, integration, and optimization of the marketing technology ecosystem (e.g., HubSpot, Salesforce, Cognism, Qualified, etc.) to enable scalable growth and deliver measurable business value. Stay informed about innovative technologies, new processes, and industry trends to continuously improve marketing results. Marketing Performance & Analytics: Establish a robust measurement framework to monitor campaign effectiveness, funnel performance, and marketing ROI. Leverage advanced analytics and automation, including AI, to optimize demand generation, improve account engagement, and enhance the customer experience. Embrace AI tools to automate routine tasks and provide deeper insights into customer behavior and campaign performance. Produce dashboards and regular reports for executive stakeholders. Process & Workflow Optimization : Drive operational excellence through streamlined marketing workflows, campaign execution processes, lead scoring models, and routing rules. Ensure seamless integration of marketing systems with the broader tech stack to enhance automation, reporting, and customer journey optimization. Cross-functional Collaboration : Partner with Sales, RevOps, Product, and Customer to ensure alignment across revenue-generating functions. Team Leadership : Lead and mentor a team of marketing operations and analytics professionals, fostering a culture of collaboration, innovation, and continuous improvement. Budget Management: Objectively analyze and secure budgets for marketing technologies, while measuring adoption, usage, and ROI. Manage vendor relationships, contracts, and budgets related to marketing operations Qualities we look for: 12+ years of experience in marketing operations, growth operations, or related fields, with at least 7 years in a leadership role at a SaaS or high-growth tech company. Deep understanding of the marketing technology ecosystem, including marketing automation platforms, CRM systems, ABM tools, Customer Data Platforms, web personalization, marketing attribution, chatbots, and BI tools. Proven experience managing full-funnel marketing operations across both B2B and B2C channels. Experience integrating marketing systems to optimize performance and enhance automation. Expertise in marketing operations and analytics, with a proven track record of success in B2B environments (preferably SaaS targeting global enterprise & mid-market buyers). Ability to leverage data to uncover insights and drive strategic decision-making. Excellent communication, stakeholder management, and cross-functional collaboration skills. Strong collaboration skills, with the ability to work effectively across departments and with external agencies. Strong personal impact. Ability to present to and influence senior leaders, ability to challenge and communicate complex subjects in a simple way Proactive and self-motivated, with a passion for continuous learning and staying up-to-date with industry trends and best practices People Leadership. Experience building and scaling operational teams in fast-paced, high-growth environments. Demonstrated experience in building, inspiring, and developing high-performing teams. Proven ability to set clear expectations for direct reports, evaluate performance, and support career growth. Ability to work in a fast-paced environment: creating plans which are highly flexible based on numerous internal and external dependencies What we offer: Diverse and internationally distributed team : joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing-we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network Open communication, regular feedback : as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy makes us better together Hybrid work, flexible hours : we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration. Regular in-person team events : we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together-literally Monthly full-day hacking sessions : every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams-we value your initiatives, impact, and creativity 30 days of annual leave : we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally Annual learning budget : because we never stop learning, we've set up an annual budget for your professional development-pick a learning path which contributes to your career development and we'll back you up Please make sure to send your application in English. We are an equal opportunity employer You are welcome at DeepL for who you are-we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It's in our diversity that we will find the power to break down language barriers in the world.
Jul 04, 2025
Full time
Meet DeepL DeepL is a global communications platform powered by Language AI. Since 2017, we've been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas. Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination. What sets us apart What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn , Instagram and our Blog . What are we looking for? A senior leader to drive Marketing Operations and Technology to lead the development and reliability of our marketing engine to drive growth, enhance efficiency, and maximize ROI of our programs. As a key member of the Marketing Leadership team, you will lead a high-performing team responsible for optimizing marketing operations, leveraging analytics to uncover actionable insights, and ensuring our marketing technology stack is fully utilized to drive pipeline generation, account engagement, and revenue growth. This is a critical leadership role that requires a strategic thinker with a deep understanding of marketing operations, analytics, and technology in the B2B SaaS space. We're seeking a strategic leader who thrives in a fast-paced environment and is passionate about leveraging data and technology, particularly AI, to drive marketing success. The ideal candidate is a collaborative problem-solver with a deep understanding of marketing operations and analytics, a strong technical acumen, and a proven ability to lead high-performing teams. Your responsibilities: Marketing Technology Leadership: Lead strategy, selection, integration, and optimization of the marketing technology ecosystem (e.g., HubSpot, Salesforce, Cognism, Qualified, etc.) to enable scalable growth and deliver measurable business value. Stay informed about innovative technologies, new processes, and industry trends to continuously improve marketing results. Marketing Performance & Analytics: Establish a robust measurement framework to monitor campaign effectiveness, funnel performance, and marketing ROI. Leverage advanced analytics and automation, including AI, to optimize demand generation, improve account engagement, and enhance the customer experience. Embrace AI tools to automate routine tasks and provide deeper insights into customer behavior and campaign performance. Produce dashboards and regular reports for executive stakeholders. Process & Workflow Optimization : Drive operational excellence through streamlined marketing workflows, campaign execution processes, lead scoring models, and routing rules. Ensure seamless integration of marketing systems with the broader tech stack to enhance automation, reporting, and customer journey optimization. Cross-functional Collaboration : Partner with Sales, RevOps, Product, and Customer to ensure alignment across revenue-generating functions. Team Leadership : Lead and mentor a team of marketing operations and analytics professionals, fostering a culture of collaboration, innovation, and continuous improvement. Budget Management: Objectively analyze and secure budgets for marketing technologies, while measuring adoption, usage, and ROI. Manage vendor relationships, contracts, and budgets related to marketing operations Qualities we look for: 12+ years of experience in marketing operations, growth operations, or related fields, with at least 7 years in a leadership role at a SaaS or high-growth tech company. Deep understanding of the marketing technology ecosystem, including marketing automation platforms, CRM systems, ABM tools, Customer Data Platforms, web personalization, marketing attribution, chatbots, and BI tools. Proven experience managing full-funnel marketing operations across both B2B and B2C channels. Experience integrating marketing systems to optimize performance and enhance automation. Expertise in marketing operations and analytics, with a proven track record of success in B2B environments (preferably SaaS targeting global enterprise & mid-market buyers). Ability to leverage data to uncover insights and drive strategic decision-making. Excellent communication, stakeholder management, and cross-functional collaboration skills. Strong collaboration skills, with the ability to work effectively across departments and with external agencies. Strong personal impact. Ability to present to and influence senior leaders, ability to challenge and communicate complex subjects in a simple way Proactive and self-motivated, with a passion for continuous learning and staying up-to-date with industry trends and best practices People Leadership. Experience building and scaling operational teams in fast-paced, high-growth environments. Demonstrated experience in building, inspiring, and developing high-performing teams. Proven ability to set clear expectations for direct reports, evaluate performance, and support career growth. Ability to work in a fast-paced environment: creating plans which are highly flexible based on numerous internal and external dependencies What we offer: Diverse and internationally distributed team : joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing-we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network Open communication, regular feedback : as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy makes us better together Hybrid work, flexible hours : we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration. Regular in-person team events : we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together-literally Monthly full-day hacking sessions : every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams-we value your initiatives, impact, and creativity 30 days of annual leave : we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally Annual learning budget : because we never stop learning, we've set up an annual budget for your professional development-pick a learning path which contributes to your career development and we'll back you up Please make sure to send your application in English. We are an equal opportunity employer You are welcome at DeepL for who you are-we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It's in our diversity that we will find the power to break down language barriers in the world.
KEY ACCOUNTS MANAGER CONSTRUCTION INDUSTRY NATIONAL REMOTE PERMANENT FULL TIME £70K - £75K NEGOTIABLE PLUS SALES INCENTIVE SCHEME Purpose of this position Reporting to the Key Accounts Director, the primary function of this this role is to support the sales strategy, focusing on interacting with those customers who we have strategic partnership agreements with, to the benefit of both businesses. You are the face of the business for these channels, providing a professional, responsive and positive service to customers, putting the Customers First at all times. Key responsibilities As a Key Account Manager (KAM), you will manage the fulfilment of Company Partner Agreements. To create demand for our product portfolio and system solutions. Drive compliance, be a visible partner and have responsibility for all direct and indirect sales relative to the ledger. Seek and develop new opportunities with targeted Main Contractors / Developers to add to the portfolio. Become a trusted advisor within each targeted Strategic Partner business representing the Group Develop and maintain relationships within nominated accounts, at all levels - executive, office and site. Manage and maintain a current project listing by partner and manage their forthcoming project pipeline to provide a forecast to the Company. Job Function Technical Knowledge and Skills Management of the day-to-day tasks necessary for the successful running of our strategic partner agreements, pipelines, and future collaborations Implement a key account sales plan with your nominated customers to meet the requirements, overall targets and expectations of the company s sales strategy. Manage time effectively in the field by spending at least 4 working days in front of customers a mix of regional office and on site meetings. Develop and maintain in depth knowledge of market and sectors, especially relating to market trends, opportunities, threats, and competitors activities; and providing appropriate communication and direction to internal departments. Gain an understanding of your customers wants and needs and support them to deliver growth for both businesses. Develop close relationships with customers continually adding value to such relationships, thereby ensuring continued customer loyalty. Provide solutions for identified end users and monitor the build programme with the aim to convert to a secured project. Fully utilising the CRM system and ensuring all relevant data is up to date at all times. Work closely and collaborate with External Sales (RFM/RSM), Customer Services, Marketing, Technical Services and Site Services to co-ordinate and drive activities Develop and maintain thorough product, systems and application knowledge. Complete and submit sales reports and associated administrative tasks accurately and on time Maintain a detailed and up to date opportunity pipeline. Encourage and support promotional events to increase business opportunities. Deliver training presentations to user groups when required and agree to implement follow-up activities that will lead to winning opportunities. Personal Attributes Strong interpersonal skills and able to challenge and influence positively. Professional presentation style to customers and colleagues. Confident communication style, and able to engage at all levels internally and externally. Proactive approach to change and be innovative in sharing new ideas. Logical approach to planning and the ability to cope well under pressure. Pro-active and results-orientated, focused on meeting schedules, deadlines and performance goals. Confidence in working within multi-dimensional matrix organisations. Ability to learn quickly and a desire for continuous self-improvement. Highly self-motivated and collaborative, using initiative and a can do attitude. Capabilities / Qualifications Relevant Previous Experience within a similar position. Professional Technical Qualification to support the role (desired).
Jul 04, 2025
Full time
KEY ACCOUNTS MANAGER CONSTRUCTION INDUSTRY NATIONAL REMOTE PERMANENT FULL TIME £70K - £75K NEGOTIABLE PLUS SALES INCENTIVE SCHEME Purpose of this position Reporting to the Key Accounts Director, the primary function of this this role is to support the sales strategy, focusing on interacting with those customers who we have strategic partnership agreements with, to the benefit of both businesses. You are the face of the business for these channels, providing a professional, responsive and positive service to customers, putting the Customers First at all times. Key responsibilities As a Key Account Manager (KAM), you will manage the fulfilment of Company Partner Agreements. To create demand for our product portfolio and system solutions. Drive compliance, be a visible partner and have responsibility for all direct and indirect sales relative to the ledger. Seek and develop new opportunities with targeted Main Contractors / Developers to add to the portfolio. Become a trusted advisor within each targeted Strategic Partner business representing the Group Develop and maintain relationships within nominated accounts, at all levels - executive, office and site. Manage and maintain a current project listing by partner and manage their forthcoming project pipeline to provide a forecast to the Company. Job Function Technical Knowledge and Skills Management of the day-to-day tasks necessary for the successful running of our strategic partner agreements, pipelines, and future collaborations Implement a key account sales plan with your nominated customers to meet the requirements, overall targets and expectations of the company s sales strategy. Manage time effectively in the field by spending at least 4 working days in front of customers a mix of regional office and on site meetings. Develop and maintain in depth knowledge of market and sectors, especially relating to market trends, opportunities, threats, and competitors activities; and providing appropriate communication and direction to internal departments. Gain an understanding of your customers wants and needs and support them to deliver growth for both businesses. Develop close relationships with customers continually adding value to such relationships, thereby ensuring continued customer loyalty. Provide solutions for identified end users and monitor the build programme with the aim to convert to a secured project. Fully utilising the CRM system and ensuring all relevant data is up to date at all times. Work closely and collaborate with External Sales (RFM/RSM), Customer Services, Marketing, Technical Services and Site Services to co-ordinate and drive activities Develop and maintain thorough product, systems and application knowledge. Complete and submit sales reports and associated administrative tasks accurately and on time Maintain a detailed and up to date opportunity pipeline. Encourage and support promotional events to increase business opportunities. Deliver training presentations to user groups when required and agree to implement follow-up activities that will lead to winning opportunities. Personal Attributes Strong interpersonal skills and able to challenge and influence positively. Professional presentation style to customers and colleagues. Confident communication style, and able to engage at all levels internally and externally. Proactive approach to change and be innovative in sharing new ideas. Logical approach to planning and the ability to cope well under pressure. Pro-active and results-orientated, focused on meeting schedules, deadlines and performance goals. Confidence in working within multi-dimensional matrix organisations. Ability to learn quickly and a desire for continuous self-improvement. Highly self-motivated and collaborative, using initiative and a can do attitude. Capabilities / Qualifications Relevant Previous Experience within a similar position. Professional Technical Qualification to support the role (desired).
Job Title: Director, Customer Risk Management Overview: We are currently looking for a Director, reporting to the Head of Customer Risk Management (CRM) for Europe. The role is based in London, U.K., or Waterloo, Belgium. Mastercard has over $70B credit exposure to its customers and other counterparties worldwide, making the CRM role a key part of its evolving and rapidly growing business model. The CRM team is a vital component of the broader Strategy & Operations organization, supporting and driving Mastercard's success. The strategic nature of this exposure requires engagement with senior management, Mastercard's sales and product organizations, as well as our customers. This role offers great opportunities for career growth within Mastercard. This position is on the first line of defense, with key responsibilities including: Developing CRM strategy and roadmaps for the assigned portfolio Customer credit analysis and underwriting Formulating risk mitigation strategies Creating risk management solutions for new products Engaging with regulators within the region Role: The primary responsibility is to ensure customer risk is appropriately identified, monitored, and managed according to Mastercard's policies, procedures, and risk appetite. Responsibilities include, but are not limited to: Owning all CRM-related matters for the assigned portfolio Performing customer credit risk underwriting and presenting analyses to senior management for approval Leading the development of risk mitigants with account managers and customers Designing and implementing innovative risk management approaches for diverse business models Leading cross-functional teams to develop new risk management solutions, including for emerging areas like crypto Influencing credit policy and standards; developing CRM procedures Building strong relationships with sales and product teams Conducting credit considerations during new customer onboarding Managing impacts of customer failures, including portfolio transfers and license terminations Performing portfolio reviews and risk screening using early warning indicators Reporting regional exposure and risks to senior management Partnering with CRM Center of Excellence for continuous exposure monitoring Collaborating with Regulatory Affairs to engage regional regulators Working with Treasury and Settlement Operations to improve processes All About You: Graduate degree in business or equivalent Experience in credit risk assessment, financial statement analysis, and management; banking sector knowledge and European payments regulation experience are strong pluses Commercial mindset balancing risk and reward Strong analytical, problem-solving, negotiation, and influencing skills Leadership ability to manage diverse, high-performing teams and cross-functional projects Resilience and decision-making skills in crisis situations Excellent written and verbal communication skills in English
Jul 04, 2025
Full time
Job Title: Director, Customer Risk Management Overview: We are currently looking for a Director, reporting to the Head of Customer Risk Management (CRM) for Europe. The role is based in London, U.K., or Waterloo, Belgium. Mastercard has over $70B credit exposure to its customers and other counterparties worldwide, making the CRM role a key part of its evolving and rapidly growing business model. The CRM team is a vital component of the broader Strategy & Operations organization, supporting and driving Mastercard's success. The strategic nature of this exposure requires engagement with senior management, Mastercard's sales and product organizations, as well as our customers. This role offers great opportunities for career growth within Mastercard. This position is on the first line of defense, with key responsibilities including: Developing CRM strategy and roadmaps for the assigned portfolio Customer credit analysis and underwriting Formulating risk mitigation strategies Creating risk management solutions for new products Engaging with regulators within the region Role: The primary responsibility is to ensure customer risk is appropriately identified, monitored, and managed according to Mastercard's policies, procedures, and risk appetite. Responsibilities include, but are not limited to: Owning all CRM-related matters for the assigned portfolio Performing customer credit risk underwriting and presenting analyses to senior management for approval Leading the development of risk mitigants with account managers and customers Designing and implementing innovative risk management approaches for diverse business models Leading cross-functional teams to develop new risk management solutions, including for emerging areas like crypto Influencing credit policy and standards; developing CRM procedures Building strong relationships with sales and product teams Conducting credit considerations during new customer onboarding Managing impacts of customer failures, including portfolio transfers and license terminations Performing portfolio reviews and risk screening using early warning indicators Reporting regional exposure and risks to senior management Partnering with CRM Center of Excellence for continuous exposure monitoring Collaborating with Regulatory Affairs to engage regional regulators Working with Treasury and Settlement Operations to improve processes All About You: Graduate degree in business or equivalent Experience in credit risk assessment, financial statement analysis, and management; banking sector knowledge and European payments regulation experience are strong pluses Commercial mindset balancing risk and reward Strong analytical, problem-solving, negotiation, and influencing skills Leadership ability to manage diverse, high-performing teams and cross-functional projects Resilience and decision-making skills in crisis situations Excellent written and verbal communication skills in English
Baltic Recruitment Services Ltd
Darlington, County Durham
Baltic Recruitment are currently recruiting for Permanent Business Development Executive (All Levels: BDE to Senior BDE) , based in Darlington. Office Based (Hybrid working available after completion of probation). Our Client believes in unlocking potential through apprenticeships - whether you're B2B consultative selling or leading on sales strategy and complex deals, our pathway is built to support your growth. Offering two levels: Business Development Executive & Senior Business Development Executive. Driving employer engagement, generating high-quality opportunities, promoting our digital apprenticeships as strategic workforce solutions. You'll take on greater ownership of pipeline, improve commercial decision-making, and influence wider sales strategy. Business Development Executive Focused on developing sales expertise, building a solid client base in the SME space. Target 3 apprenticeship placements per month Convert leads provided by the Sales Development team into high-quality clients Generate 1 self-sourced meeting and 1 converted inbound lead per month Follow a structured sales process and use CRM tools to track your pipeline Use the company's tech stack (Seven20, Revenue Grid, Aircall) to manage and nurture opportunities Use social selling and personal branding to build trust in your market Deliver personalised pitch decks using pre-qualified lead data Learn and consistently apply consultative sales methodologies Build strong product knowledge to communicate the value of our programmes Develop your commercial confidence by responding to feedback and setting improvement goals Senior Business Development Executive Handling complex deals, influencing stakeholders, building a pipeline independently. Target 4 apprenticeship placements per month Secure 2 self-sourced meetings and 2 converted inbound leads per month Independently identify and approach new business opportunities Personalise and lead full-cycle sales conversations with decision-makers Produce and present bespoke, insight-driven proposals Establish yourself as a thought leader via social channels like LinkedIn Take a data-informed approach to managing your sales performance Share insights to influence team improvements and pipeline strategy Maintain strong standards of pipeline hygiene, reporting, and forecasting Mentor newer team members and contribute to team-wide success Essential Knowledge, Skills & Experience A passion for consultative sales with a customer-first mindset Clear and confident communication, both written and verbal Ability to follow structured sales processes and respond well to feedback Strong organisational and time management skills Confident presenting and negotiating with business stakeholders Resilient and self-motivated with a results-driven approach Commercial awareness and an understanding of client needs Senior BDE: proven experience handling complex sales cycles, working independently with accountability for pipeline Key Objectives: Achieve monthly placement and KPI targets Build and maintain a full sales pipeline using CRM tools and sales enablement platforms Confidently promote the value of apprenticeships using client data and industry insights Stay up to date with training content and market knowledge to position the company effectively Maintain quality and compliance standards in line with company expectations Act as a positive ambassador for the company and contribute to the team culture Company Benefits: Committed to creating an environment where you can thrive. Voted one of the Sunday Times Top 100 Best Places to Work 2024, proud of their culture, people, and the meaningful work they do every day. Here's what you can look forward to as part of the Team: Career Development: Fantastic progression opportunities and clear career pathways Full training and ongoing support Tailored CPD investment: 1:1 public speaking coaching, presentation skills, and more Culture & Work-Life Balance: A fun, supportive environment with regular social events and team activities Early finish every Friday - operate a 4.5-day working week 25+ days annual leave, increasing to 30 with length of service No weekend or Bank Holiday working Full office closure between Christmas and New Year Additional Life Event Day annually for those big moments that matter Buy & Sell Holiday Scheme for extra flexibility Health & Wellbeing: Free, confidential mental health support through SPILL Access to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing Specialist Local discounted gym memberships Enhanced maternity and paternity leave (after 2 years' service) Recognition & Engagement: Scratch Card Scheme - instant wins for great work Breakfasts, competitions, and engagement days Volunteer Day annually to give back to causes you care about They don't just believe in a people-first culture - they bring it to life every day. They are only just getting started. Join them on their journey and be part of something meaningful, ambitious, and full of opportunity.
Jul 03, 2025
Full time
Baltic Recruitment are currently recruiting for Permanent Business Development Executive (All Levels: BDE to Senior BDE) , based in Darlington. Office Based (Hybrid working available after completion of probation). Our Client believes in unlocking potential through apprenticeships - whether you're B2B consultative selling or leading on sales strategy and complex deals, our pathway is built to support your growth. Offering two levels: Business Development Executive & Senior Business Development Executive. Driving employer engagement, generating high-quality opportunities, promoting our digital apprenticeships as strategic workforce solutions. You'll take on greater ownership of pipeline, improve commercial decision-making, and influence wider sales strategy. Business Development Executive Focused on developing sales expertise, building a solid client base in the SME space. Target 3 apprenticeship placements per month Convert leads provided by the Sales Development team into high-quality clients Generate 1 self-sourced meeting and 1 converted inbound lead per month Follow a structured sales process and use CRM tools to track your pipeline Use the company's tech stack (Seven20, Revenue Grid, Aircall) to manage and nurture opportunities Use social selling and personal branding to build trust in your market Deliver personalised pitch decks using pre-qualified lead data Learn and consistently apply consultative sales methodologies Build strong product knowledge to communicate the value of our programmes Develop your commercial confidence by responding to feedback and setting improvement goals Senior Business Development Executive Handling complex deals, influencing stakeholders, building a pipeline independently. Target 4 apprenticeship placements per month Secure 2 self-sourced meetings and 2 converted inbound leads per month Independently identify and approach new business opportunities Personalise and lead full-cycle sales conversations with decision-makers Produce and present bespoke, insight-driven proposals Establish yourself as a thought leader via social channels like LinkedIn Take a data-informed approach to managing your sales performance Share insights to influence team improvements and pipeline strategy Maintain strong standards of pipeline hygiene, reporting, and forecasting Mentor newer team members and contribute to team-wide success Essential Knowledge, Skills & Experience A passion for consultative sales with a customer-first mindset Clear and confident communication, both written and verbal Ability to follow structured sales processes and respond well to feedback Strong organisational and time management skills Confident presenting and negotiating with business stakeholders Resilient and self-motivated with a results-driven approach Commercial awareness and an understanding of client needs Senior BDE: proven experience handling complex sales cycles, working independently with accountability for pipeline Key Objectives: Achieve monthly placement and KPI targets Build and maintain a full sales pipeline using CRM tools and sales enablement platforms Confidently promote the value of apprenticeships using client data and industry insights Stay up to date with training content and market knowledge to position the company effectively Maintain quality and compliance standards in line with company expectations Act as a positive ambassador for the company and contribute to the team culture Company Benefits: Committed to creating an environment where you can thrive. Voted one of the Sunday Times Top 100 Best Places to Work 2024, proud of their culture, people, and the meaningful work they do every day. Here's what you can look forward to as part of the Team: Career Development: Fantastic progression opportunities and clear career pathways Full training and ongoing support Tailored CPD investment: 1:1 public speaking coaching, presentation skills, and more Culture & Work-Life Balance: A fun, supportive environment with regular social events and team activities Early finish every Friday - operate a 4.5-day working week 25+ days annual leave, increasing to 30 with length of service No weekend or Bank Holiday working Full office closure between Christmas and New Year Additional Life Event Day annually for those big moments that matter Buy & Sell Holiday Scheme for extra flexibility Health & Wellbeing: Free, confidential mental health support through SPILL Access to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing Specialist Local discounted gym memberships Enhanced maternity and paternity leave (after 2 years' service) Recognition & Engagement: Scratch Card Scheme - instant wins for great work Breakfasts, competitions, and engagement days Volunteer Day annually to give back to causes you care about They don't just believe in a people-first culture - they bring it to life every day. They are only just getting started. Join them on their journey and be part of something meaningful, ambitious, and full of opportunity.
Alma Personnel are pleased to be working with their Stafford based client to recruit for an experienced Business Development Executive, due to expansion within their business, to further grow and build pipeline business targeting key influencers within their market space. Proactively making calls to target key people within their specified field and introduce new and current products. Arrange for presentations and appointments for external reps. Keep line manager informed of latest developments and forecast figures. Follow up on all lines of enquiry, from web, email and any samples that may have been sent out to customers. Keep the internal database up-to-date and accurate as possible. You will have worked in a previous sales/telephone environment and/or have being in an active customer service position offering the best service and products. Experience of use of CRM system Excellent communication skills coupled with strong time management skills If you're a self motivated, positive thinking out going individual looking for the perfect break in to the a fast growing industry, then apply now stating why you think you would be perfect for this position.
Jul 03, 2025
Full time
Alma Personnel are pleased to be working with their Stafford based client to recruit for an experienced Business Development Executive, due to expansion within their business, to further grow and build pipeline business targeting key influencers within their market space. Proactively making calls to target key people within their specified field and introduce new and current products. Arrange for presentations and appointments for external reps. Keep line manager informed of latest developments and forecast figures. Follow up on all lines of enquiry, from web, email and any samples that may have been sent out to customers. Keep the internal database up-to-date and accurate as possible. You will have worked in a previous sales/telephone environment and/or have being in an active customer service position offering the best service and products. Experience of use of CRM system Excellent communication skills coupled with strong time management skills If you're a self motivated, positive thinking out going individual looking for the perfect break in to the a fast growing industry, then apply now stating why you think you would be perfect for this position.
We're looking for technical and savvy Customer Support Specialists to help our growing customer base succeed with our product. At Beacon we're a growing technology startup building the best nonprofit-focused CRM in the world. We passionately believe in the power of technology to make a difference. Chris and David, both software engineers, founded Beacon in 2017 to build a new kind of charity CRM using the latest technology and design principles. Now over 1000 innovative charities around the world trust Beacon to run their core technology infrastructure. Animal welfare, human rights, disaster relief, cancer support - all powered by Beacon. You can see a quick demo of our product, here , and find out more about our features here . We have doing good at the core of our mission, but we're also profitable, owned by the founders, and our goals are for long term sustainable growth - not making a quick buck for venture capitalists. You'll be playing a crucial role at an exciting point in our journey. Beacon is doing well - we've reached product market fit and are transitioning from start-up to scale-up. Whilst growing we've managed to maintain exceptional levels of support, with 98% support satisfaction and rated 5/5 for customer service in a recent survey. Your focus will be working with our existing customer support team to help more customers whilst upholding our reputation for friendly and knowledgeable assistance. Responsibilities Your focus will be on helping customers to get the most out of Beacon and keeping them delighted with our product. You'll do this by working with the Head of Customer Success, and the rest of the customer success team, to deeply understand the Beacon product and to support our customers via live chat. This role requires great customer service skills along with the ability to analyse a customer's needs and articulate complex technical solutions in a simple way. You will: Provide world-class support to our customers via online chat (we use Intercom ) Develop a profound understanding of Beacon's capabilities and functionality Solve customer problems when something isn't working for them Provide guidance when customers are looking to expand their use of Beacon within their charity Work closely with charities to understand the unique needs of their organisation in terms of processes and data storage Make recommendations for how to configure Beacon's flexible database to store all of the data charities need and to enable them to do their work efficiently Build long-lasting relationships with Beacon customers and deliver a low churn rate Requirements You'll be comfortable supporting modern web-based technical products as well as having a top-notch customer service track record. Ideal candidates will be able to demonstrate their ability to pick up new things quickly. You'll need: Experience in a customer-facing role Flawless written English Exceptional communication skills, with the ability to write charming and pithy prose in real-time conversations Friendly demeanour - our customers are all charities and part of Beacon's brand is about us being smart, friendly, charming humans A strong interest in the technology sector Ability to quickly learn new things and to work independently to solve tricky problems with a curious approach Ability to deeply understand and explain a technical product While this role could suit a recent graduate, a university education is not a requirement We'd love you to have: Experience in a technical customer support role Experience with CRM or databases Experience with the charity sector Our customers are all charities - you'll get to build your career whilst having a genuinely positive impact on the world We'll give you 6 weeks (24 days) of holiday every year, plus bank holidays 6 week fully paid sabbatical every 5 years Taking time off is important. And we really mean it: We'll pay you a £60 bonus for every day of holiday you take Banded salary system so that everyone is paid the same for doing the same job, and compensation growth within the organisation is clear. Guaranteed pay rise to adjust for inflation every 12 months Beacon is climate positive (beyond carbon neutral), so your employment won't hurt the planet. Learn more A proper pension - we'll match 150% of your pension contributions (up to 10%) Private health insurance with routine dental & optical cover Modern parental leave policy (12 weeks at full pay, and it's the same for everyone, regardless of gender or circumstances) Cycle to work scheme Working together As a team we prefer to be together in our office (4-6 New Inn Broadway, London, EC2A 3PR) and we'd want you to join us - so this is not a remote role. We offer flexible working hours and while your usual place of work will be with us in the office, you can work home when you need to. If you don't live in London but would be happy to relocate, we can pay up to £4,000 (tax free) to help with your relocation costs. We passionately believe in doing our part to address the tech sector's diversity problem We believe that in building diversity we build strength. We encourage everyone with the required skills to apply, we consider building a diverse and representative team to be critical to our success, and we actively pursue building a more diverse team. We have a banded salary system to ensure that nobody is paid differently for the same role. Salaries across the organisation, including executive pay, are entirely transparent. Our parental leave policy provides for 12 weeks of full pay, and can be taken by any parent, regardless of their new parenting circumstances. We are actively working to demonstrate our commitment to our values. Recently we completed our Bloody Good Period 's 'Bloody Good Employer' certification and we're currently working towards becoming a certified BCorp . Hiring process Application including CV and either: a cover letter, 2 minute video, or 2 minute voice recording (Closes 22nd June) Phone interview - 20 minutes ( 24th-26th June) Video interview with Head of Customer Success and Senior Support Specialist - 1 hour ( 30th June-3rd July) Final stage session in-person at Beacon's office - 3 hours ( 7th-17th July) Our office is wheelchair accessible We're happy to pay for appropriate travel costs if this would impact your ability to attend in-person If there is anything that we can do to improve the accessibility of any of these stages for you, please let us know.
Jul 03, 2025
Full time
We're looking for technical and savvy Customer Support Specialists to help our growing customer base succeed with our product. At Beacon we're a growing technology startup building the best nonprofit-focused CRM in the world. We passionately believe in the power of technology to make a difference. Chris and David, both software engineers, founded Beacon in 2017 to build a new kind of charity CRM using the latest technology and design principles. Now over 1000 innovative charities around the world trust Beacon to run their core technology infrastructure. Animal welfare, human rights, disaster relief, cancer support - all powered by Beacon. You can see a quick demo of our product, here , and find out more about our features here . We have doing good at the core of our mission, but we're also profitable, owned by the founders, and our goals are for long term sustainable growth - not making a quick buck for venture capitalists. You'll be playing a crucial role at an exciting point in our journey. Beacon is doing well - we've reached product market fit and are transitioning from start-up to scale-up. Whilst growing we've managed to maintain exceptional levels of support, with 98% support satisfaction and rated 5/5 for customer service in a recent survey. Your focus will be working with our existing customer support team to help more customers whilst upholding our reputation for friendly and knowledgeable assistance. Responsibilities Your focus will be on helping customers to get the most out of Beacon and keeping them delighted with our product. You'll do this by working with the Head of Customer Success, and the rest of the customer success team, to deeply understand the Beacon product and to support our customers via live chat. This role requires great customer service skills along with the ability to analyse a customer's needs and articulate complex technical solutions in a simple way. You will: Provide world-class support to our customers via online chat (we use Intercom ) Develop a profound understanding of Beacon's capabilities and functionality Solve customer problems when something isn't working for them Provide guidance when customers are looking to expand their use of Beacon within their charity Work closely with charities to understand the unique needs of their organisation in terms of processes and data storage Make recommendations for how to configure Beacon's flexible database to store all of the data charities need and to enable them to do their work efficiently Build long-lasting relationships with Beacon customers and deliver a low churn rate Requirements You'll be comfortable supporting modern web-based technical products as well as having a top-notch customer service track record. Ideal candidates will be able to demonstrate their ability to pick up new things quickly. You'll need: Experience in a customer-facing role Flawless written English Exceptional communication skills, with the ability to write charming and pithy prose in real-time conversations Friendly demeanour - our customers are all charities and part of Beacon's brand is about us being smart, friendly, charming humans A strong interest in the technology sector Ability to quickly learn new things and to work independently to solve tricky problems with a curious approach Ability to deeply understand and explain a technical product While this role could suit a recent graduate, a university education is not a requirement We'd love you to have: Experience in a technical customer support role Experience with CRM or databases Experience with the charity sector Our customers are all charities - you'll get to build your career whilst having a genuinely positive impact on the world We'll give you 6 weeks (24 days) of holiday every year, plus bank holidays 6 week fully paid sabbatical every 5 years Taking time off is important. And we really mean it: We'll pay you a £60 bonus for every day of holiday you take Banded salary system so that everyone is paid the same for doing the same job, and compensation growth within the organisation is clear. Guaranteed pay rise to adjust for inflation every 12 months Beacon is climate positive (beyond carbon neutral), so your employment won't hurt the planet. Learn more A proper pension - we'll match 150% of your pension contributions (up to 10%) Private health insurance with routine dental & optical cover Modern parental leave policy (12 weeks at full pay, and it's the same for everyone, regardless of gender or circumstances) Cycle to work scheme Working together As a team we prefer to be together in our office (4-6 New Inn Broadway, London, EC2A 3PR) and we'd want you to join us - so this is not a remote role. We offer flexible working hours and while your usual place of work will be with us in the office, you can work home when you need to. If you don't live in London but would be happy to relocate, we can pay up to £4,000 (tax free) to help with your relocation costs. We passionately believe in doing our part to address the tech sector's diversity problem We believe that in building diversity we build strength. We encourage everyone with the required skills to apply, we consider building a diverse and representative team to be critical to our success, and we actively pursue building a more diverse team. We have a banded salary system to ensure that nobody is paid differently for the same role. Salaries across the organisation, including executive pay, are entirely transparent. Our parental leave policy provides for 12 weeks of full pay, and can be taken by any parent, regardless of their new parenting circumstances. We are actively working to demonstrate our commitment to our values. Recently we completed our Bloody Good Period 's 'Bloody Good Employer' certification and we're currently working towards becoming a certified BCorp . Hiring process Application including CV and either: a cover letter, 2 minute video, or 2 minute voice recording (Closes 22nd June) Phone interview - 20 minutes ( 24th-26th June) Video interview with Head of Customer Success and Senior Support Specialist - 1 hour ( 30th June-3rd July) Final stage session in-person at Beacon's office - 3 hours ( 7th-17th July) Our office is wheelchair accessible We're happy to pay for appropriate travel costs if this would impact your ability to attend in-person If there is anything that we can do to improve the accessibility of any of these stages for you, please let us know.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details As part of Cencora, World Courier has perfected its medical courier capabilities over decades of industry experience, providing seamless transportation of critical therapies and medicines. Our extensive global network enables us to effectively navigate logistical challenges across borders and time zones, ensuring the timely delivery of essential pharmaceuticals. This unique combination of precision, expertise, and global reach positions us as one of the leading companies in the pharmaceutical logistics industry. We're hiring a dynamic Business Development Manager to join our Sales team at World Courier in the UK. In this role, you'll be responsible for increasing top-line revenue growth and profitability by selling products and services to new and existing clients. Responsibilities Maintain and develop positive and mutually beneficial business relationships by evaluating and understanding market/client needs and requirements. Preserve and expand the client database within your territory by actively using various customer sales methods such as meetings, cold calling, presentations, trade shows, seminars, etc. Deliver agreed sales targets (revenue and activity) and outcomes within schedule. Promote the company's products/services with clients' objectives and requirements in mind. Drive business growth mainly with new clients through various sales instruments such as meetings, cold calls, emails, events, seminars, etc. Proactively seek new business opportunities and conduct research to identify new markets and needs. Follow up on all leads and opportunities generated through various channels (e.g., marketing). Build long-term relationships with new and existing customers through a strategic and planned approach. Create and execute account plans. Present the company to potential clients at tradeshows, seminars, and events. Attend internal meetings, sales events, and training to stay updated on the latest developments. Address customer concerns and collaborate with internal departments to resolve issues. Stay informed about new products/services, pricing, and market developments, including competitors' offerings. Collaborate with internal teams to address customer needs and drive business opportunities. Report on customer needs, problems, interests, and competitive activities to management. Utilize and record all sales activities in the CRM system Salesforce. Respond to customer queries and prepare offers with the support of the BD team. Ensure that agreement and account terms, such as payment terms, tariffs, and volumes, are met by both parties. Requirements Proven experience as a Business Development Manager, Sales Executive, or relevant role. Highly motivated and target-driven with a successful track record in sales. Understanding of and comfort with cold calling. Proficiency in MS Office and CRM software (e.g., Salesforce). Market knowledge in life sciences or logistics. Strong communication and negotiation skills. Excellent time management and planning skills. Ability to build productive business relationships. Excellent selling, communication, and negotiation skills. Ability to create and deliver tailored presentations. Familiarity with various sales techniques and pipeline management. Fluency in English, both written and verbal. What We Offer Competitive salary and benefits package. Sales Incentive Plan (bonus). Company car allowance. Private healthcare and life insurance. Opportunity to work in a global, purpose-driven company and make an impact. Additional Information Benefit offerings outside the US may vary by country and are aligned with local market practices. Eligibility and effective dates may differ for some benefits and for team members under collective bargaining agreements. We are an equal opportunity employer committed to diversity and inclusion. Harassment is prohibited, and all employment practices are non-discriminatory. We provide reasonable accommodations for individuals with disabilities during the employment process. For accommodation requests, contact or . Messages unrelated to accommodations will not be responded to.
Jul 03, 2025
Full time
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details As part of Cencora, World Courier has perfected its medical courier capabilities over decades of industry experience, providing seamless transportation of critical therapies and medicines. Our extensive global network enables us to effectively navigate logistical challenges across borders and time zones, ensuring the timely delivery of essential pharmaceuticals. This unique combination of precision, expertise, and global reach positions us as one of the leading companies in the pharmaceutical logistics industry. We're hiring a dynamic Business Development Manager to join our Sales team at World Courier in the UK. In this role, you'll be responsible for increasing top-line revenue growth and profitability by selling products and services to new and existing clients. Responsibilities Maintain and develop positive and mutually beneficial business relationships by evaluating and understanding market/client needs and requirements. Preserve and expand the client database within your territory by actively using various customer sales methods such as meetings, cold calling, presentations, trade shows, seminars, etc. Deliver agreed sales targets (revenue and activity) and outcomes within schedule. Promote the company's products/services with clients' objectives and requirements in mind. Drive business growth mainly with new clients through various sales instruments such as meetings, cold calls, emails, events, seminars, etc. Proactively seek new business opportunities and conduct research to identify new markets and needs. Follow up on all leads and opportunities generated through various channels (e.g., marketing). Build long-term relationships with new and existing customers through a strategic and planned approach. Create and execute account plans. Present the company to potential clients at tradeshows, seminars, and events. Attend internal meetings, sales events, and training to stay updated on the latest developments. Address customer concerns and collaborate with internal departments to resolve issues. Stay informed about new products/services, pricing, and market developments, including competitors' offerings. Collaborate with internal teams to address customer needs and drive business opportunities. Report on customer needs, problems, interests, and competitive activities to management. Utilize and record all sales activities in the CRM system Salesforce. Respond to customer queries and prepare offers with the support of the BD team. Ensure that agreement and account terms, such as payment terms, tariffs, and volumes, are met by both parties. Requirements Proven experience as a Business Development Manager, Sales Executive, or relevant role. Highly motivated and target-driven with a successful track record in sales. Understanding of and comfort with cold calling. Proficiency in MS Office and CRM software (e.g., Salesforce). Market knowledge in life sciences or logistics. Strong communication and negotiation skills. Excellent time management and planning skills. Ability to build productive business relationships. Excellent selling, communication, and negotiation skills. Ability to create and deliver tailored presentations. Familiarity with various sales techniques and pipeline management. Fluency in English, both written and verbal. What We Offer Competitive salary and benefits package. Sales Incentive Plan (bonus). Company car allowance. Private healthcare and life insurance. Opportunity to work in a global, purpose-driven company and make an impact. Additional Information Benefit offerings outside the US may vary by country and are aligned with local market practices. Eligibility and effective dates may differ for some benefits and for team members under collective bargaining agreements. We are an equal opportunity employer committed to diversity and inclusion. Harassment is prohibited, and all employment practices are non-discriminatory. We provide reasonable accommodations for individuals with disabilities during the employment process. For accommodation requests, contact or . Messages unrelated to accommodations will not be responded to.
SALES EXECUTIVE WIGAN PERMANENT Up to £38,000 DOE + Uncapped Commission Monday to Friday 9am - 5pm KPI Recruiting have partnered with a Wigan based company who are looking to expand their sales department. Working in a collaborative team of five, you will be growing the client base by building impactful relationships with new clients across the UK. This is an exciting opportunity for a seasoned sales professional who is keen to make the role their own! You will be: Making outbound calls to new and prospective clients following initial appointment/survey pre-arranged by the telemarketing team to further introduce company services and understand client requirements Providing a consultative approach to new and existing clients to understand their needs and requirements, helping them reach their ultimate goal Creating and delivering proposals to prospective clients following surveys of their business properties outlining benefits of services and products Representing the business through telephone, face to face (in person & virtually) and email communications Attending company sales meetings and training sessions to improve knowledge and to share best practise within a team environment Providing competitor analysis through effective questioning and research Ensure compliance with company rules and regulations Attending customer meetings generated by our telemarketing teams with the aim of building relationships and closing deals Generating leads through referrals and networking opportunities Managing own pipeline through the CRM database to maximise opportunities, tracking and maintaining regular contact to stay up to date with pending projects & deals Completing admin duties in-line with your role and responsibilities You will have: Minimum 2 years experience working in an office / field sales role Excellent verbal and written communication skills Consistent and proven over achiever with the motivation to earn what you deserve Self-motivated, organised, and detail oriented Consultative selling style with the ability to deal with customers at various levels Proficient in MS Office products (Word, Excel, Outlook, Teams) and CRM systems You will get: Hybrid working options following probationary period Uncapped monthly commission Company pension scheme Free onsite parking Progression opportunities Competitive holiday allowance If this sounds like the perfect career move for you then APPLY NOW! INDCOM
Jul 03, 2025
Full time
SALES EXECUTIVE WIGAN PERMANENT Up to £38,000 DOE + Uncapped Commission Monday to Friday 9am - 5pm KPI Recruiting have partnered with a Wigan based company who are looking to expand their sales department. Working in a collaborative team of five, you will be growing the client base by building impactful relationships with new clients across the UK. This is an exciting opportunity for a seasoned sales professional who is keen to make the role their own! You will be: Making outbound calls to new and prospective clients following initial appointment/survey pre-arranged by the telemarketing team to further introduce company services and understand client requirements Providing a consultative approach to new and existing clients to understand their needs and requirements, helping them reach their ultimate goal Creating and delivering proposals to prospective clients following surveys of their business properties outlining benefits of services and products Representing the business through telephone, face to face (in person & virtually) and email communications Attending company sales meetings and training sessions to improve knowledge and to share best practise within a team environment Providing competitor analysis through effective questioning and research Ensure compliance with company rules and regulations Attending customer meetings generated by our telemarketing teams with the aim of building relationships and closing deals Generating leads through referrals and networking opportunities Managing own pipeline through the CRM database to maximise opportunities, tracking and maintaining regular contact to stay up to date with pending projects & deals Completing admin duties in-line with your role and responsibilities You will have: Minimum 2 years experience working in an office / field sales role Excellent verbal and written communication skills Consistent and proven over achiever with the motivation to earn what you deserve Self-motivated, organised, and detail oriented Consultative selling style with the ability to deal with customers at various levels Proficient in MS Office products (Word, Excel, Outlook, Teams) and CRM systems You will get: Hybrid working options following probationary period Uncapped monthly commission Company pension scheme Free onsite parking Progression opportunities Competitive holiday allowance If this sounds like the perfect career move for you then APPLY NOW! INDCOM
Directorate: Marketing, Education & Events Reports to: Events Manager Salary range: £26,521 - £33,456, depending on experience Location: London - EC4Y 8EE (Hybrid) Contract: Permanent, Full time (31.5 hours over 5 days) Job Purpose BSR events are a key benefit to members and the wider rheumatology community, offering the very latest in science, innovation, research and cases. Our events team deliver the award-winning Annual Conference in a hybrid format to c2500 delegates, plus our Case-based Conference, as well as a programme of celebratory awards. This role sits within the Events team which is responsible for delivering BSR's annual conferences and awards. The team of four includes the Head of Events, Events Manager, Digital Events Manager and the Events Executive, who assists in the planning and delivery of our hybrid and in-person events. You will work on a range of areas including registration, logistics, being the main point of contact for delegates, and liaising with venues and suppliers. This is an exciting role for someone looking to get more exposure to different areas of events and working with multiple stakeholders. Main Responsibilities: Manage the registration process for BSR conferences, including online booking journey, managing CRM/registration systems, end to end customer service and reporting registration data insights. Work with the Events Manager on the delivery of conference programmes and networking events. Lead on event logistics including awards, abstract poster submissions, Continuing Professional Development (CPD) accreditation, accommodation, travel arrangements and speaker expenses. Champion BSR's values by leading on Equity, Diversity and Inclusion (EDI) and accessibility for conferences, working with venues and suppliers to ensure a positive experience for attendees. Support the Events Manager and Business Development Manager with sponsor and exhibition deliverables on areas including registration and posters. Manage event and registration enquiries, providing excellent customer service. Support the Digital Events Manager with online conference integrations and data reporting. Input into our event budgets by monitoring progress and providing financial reporting and reconciliation against income and expenditure. Work with the Marketing and Communications team to create digital content to engage our audiences. Support with BSR committee liaison and logistics. General: Be a core member of the events team by attending and inputting into all planning meetings, venue site visits and delivery of events onsite. Identify and contribute ideas on how to improve processes and ways of working. Undertake any other reasonable duties as required by the Head of Events. Please note: This role will require travel, overnight stays and weekend work, for example at our conferences (6 day stay). As we are a small team you'll have the opportunity to get involved in cross-departmental projects, lead or contribute to agile sprint working and support wider business needs. There are other opportunities to get involved with our staff forum or peer group meetings. Person Specification: Experience of working in events Ability to demonstrate understanding of the requirements of events management and customer service elements of the role Proven project planning and coordination experience Ability to work with databases and use CRM Experience of managing delegate registration and event data Experience of liaising with venues and suppliers Ability to demonstrate use of initiative and innovation to make positive improvements or efficiencies Inclusion and Diversity BSR is committed to encouraging inclusion, equity, and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you. We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives.
Jul 03, 2025
Full time
Directorate: Marketing, Education & Events Reports to: Events Manager Salary range: £26,521 - £33,456, depending on experience Location: London - EC4Y 8EE (Hybrid) Contract: Permanent, Full time (31.5 hours over 5 days) Job Purpose BSR events are a key benefit to members and the wider rheumatology community, offering the very latest in science, innovation, research and cases. Our events team deliver the award-winning Annual Conference in a hybrid format to c2500 delegates, plus our Case-based Conference, as well as a programme of celebratory awards. This role sits within the Events team which is responsible for delivering BSR's annual conferences and awards. The team of four includes the Head of Events, Events Manager, Digital Events Manager and the Events Executive, who assists in the planning and delivery of our hybrid and in-person events. You will work on a range of areas including registration, logistics, being the main point of contact for delegates, and liaising with venues and suppliers. This is an exciting role for someone looking to get more exposure to different areas of events and working with multiple stakeholders. Main Responsibilities: Manage the registration process for BSR conferences, including online booking journey, managing CRM/registration systems, end to end customer service and reporting registration data insights. Work with the Events Manager on the delivery of conference programmes and networking events. Lead on event logistics including awards, abstract poster submissions, Continuing Professional Development (CPD) accreditation, accommodation, travel arrangements and speaker expenses. Champion BSR's values by leading on Equity, Diversity and Inclusion (EDI) and accessibility for conferences, working with venues and suppliers to ensure a positive experience for attendees. Support the Events Manager and Business Development Manager with sponsor and exhibition deliverables on areas including registration and posters. Manage event and registration enquiries, providing excellent customer service. Support the Digital Events Manager with online conference integrations and data reporting. Input into our event budgets by monitoring progress and providing financial reporting and reconciliation against income and expenditure. Work with the Marketing and Communications team to create digital content to engage our audiences. Support with BSR committee liaison and logistics. General: Be a core member of the events team by attending and inputting into all planning meetings, venue site visits and delivery of events onsite. Identify and contribute ideas on how to improve processes and ways of working. Undertake any other reasonable duties as required by the Head of Events. Please note: This role will require travel, overnight stays and weekend work, for example at our conferences (6 day stay). As we are a small team you'll have the opportunity to get involved in cross-departmental projects, lead or contribute to agile sprint working and support wider business needs. There are other opportunities to get involved with our staff forum or peer group meetings. Person Specification: Experience of working in events Ability to demonstrate understanding of the requirements of events management and customer service elements of the role Proven project planning and coordination experience Ability to work with databases and use CRM Experience of managing delegate registration and event data Experience of liaising with venues and suppliers Ability to demonstrate use of initiative and innovation to make positive improvements or efficiencies Inclusion and Diversity BSR is committed to encouraging inclusion, equity, and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you. We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives.
Major Recruitment Oldbury are delighted to be recruiting for our locally Cradley Heath client who are seeking an experience External Sales Engineer to join their successful sales team. The role will be remote with occasional visits to their local site and overnight stays when applicable. Duties and tasks will include: Management of customers Following up quotations Maintaining visit logs (update CRM when it is installed) Territory management Provide technical support to internal sales when required Liaise with machining department Arrange regular customer satisfaction surveys Submit regular reports to Sales Manager Maintain contact with customers Develop relationships with customers Find new customers in existing industries Continually look for new markets Candidates welcome to apply for the role will have the following: Be self-motivated, tenacious, confident and results orientated Have a full, clean UK driving licence Be able to work on own initiative Be comfortable meeting new people Be comfortable dealing with objections Preferably have a background in or some knowledge of Engineering Full executive package is available, including car, laptop, phone and annual bonus. INDLS
Jul 03, 2025
Full time
Major Recruitment Oldbury are delighted to be recruiting for our locally Cradley Heath client who are seeking an experience External Sales Engineer to join their successful sales team. The role will be remote with occasional visits to their local site and overnight stays when applicable. Duties and tasks will include: Management of customers Following up quotations Maintaining visit logs (update CRM when it is installed) Territory management Provide technical support to internal sales when required Liaise with machining department Arrange regular customer satisfaction surveys Submit regular reports to Sales Manager Maintain contact with customers Develop relationships with customers Find new customers in existing industries Continually look for new markets Candidates welcome to apply for the role will have the following: Be self-motivated, tenacious, confident and results orientated Have a full, clean UK driving licence Be able to work on own initiative Be comfortable meeting new people Be comfortable dealing with objections Preferably have a background in or some knowledge of Engineering Full executive package is available, including car, laptop, phone and annual bonus. INDLS
Job Title: Digital Marketing Executive Salary: £28,000 - £32,000 p.a. The Business: Founded by a team of financial experts and ex-MAT professionals, IMP Software has a deep understanding of the challenges facing multi-academy trusts. Our mission is to empower multi-academy trusts with the tools and expertise they need to manage their finances more efficiently and effectively. That's why we're trusted by trusts across the country to provide the only budgeting, forecasting, and reporting software designed specifically for them. From a standing start, in less than 5 years we are now used by most large trusts to help them deliver smarter MAT Finance. We're proud to be at the forefront of innovation in the MAT finance sector, and we're constantly looking for ways to improve our offering. We work closely with our customers to understand their requirements so that we can tailor our product to their specific needs, and our team is always available to provide expert advice and support. But at our core, we're more than just a software company. We're a team of passionate and dedicated professionals, committed to helping multi-academy trusts achieve their financial goals. We believe that financial planning should be simpler, more accessible, and more transparent, and we're proud to be leading the way in supporting smarter MAT finance. At IMP we are very aware that the success of our business will be directly correlated to the quality of the team that we can attract and more importantly retain! Due to this core belief, IMP offers fantastic career progression within a business that places huge importance on the happiness of the team, through our respectful, fun(!) and supportive culture + flexible working, regular socials and funded/encouraged CPD. Role Description: As our Digital Marketing Executive, you'll be a key player in driving demand for IMP Software across both new customer acquisition and growth within our existing client base. You'll support the Demand Generation Manager in executing multi-channel campaigns, managing tools and data, and optimising marketing performance. This is a hands-on, varied role that's ideal for a digitally savvy marketer with a growth mindset and a passion for results. Key Responsibilities Campaign Execution Support the planning and delivery of integrated marketing campaigns to generate and nurture leads across both new business and customer segments. Manage day-to-day campaign assets across email, paid media, social, SEO, and events / webinars. Help build and optimise landing pages, forms, workflows, and email nurture campaigns in marketing automation tools to support campaigns. Digital Marketing Operations Maintain campaign tracking and performance dashboards, ensuring timely and accurate data is available to stakeholders. Assist with CRM and data management activities including lead uploads, segmentation, and data hygiene. Run A/B tests and support ongoing optimisation efforts across digital channels to continuously refine and improve results. Content & Asset Coordination Work with our network of content experts and designers to brief and review campaign assets like email copy, ads, graphics, and PDFs. Repurpose content for use across multiple channels and campaigns (e.g., turning blog posts into email sequences or ad copy etc). Support the creation of customer and prospect comms for upsell and new business campaigns and product launches. Collaboration & Support Collaborate closely with the Brand & Community Manager, Content Marketing Manager, and Events Executive to ensure campaign cohesion and effectiveness. Work with Sales and Account Management to deliver targeted lead generation and upsell campaigns. Participate in campaign reviews, bringing insights and ideas to continuously improve. What You'll Bring 2-3 years' experience in a digital marketing or campaign execution role, ideally in B2B SaaS or tech. Familiarity with CRM platforms and marketing automation tools (e.g. Mailchimp). Strong attention to detail and organisational skills. Analytical mindset with a desire to track, learn and improve. Proactive, hands-on approach with a strong team ethic. Desirable Experience working in education or edtech marketing. Understanding of paid media platforms (Google Ads, LinkedIn). Basic knowledge of HTML/CSS or design tools like Canva or Adobe Creative Suite. Benefits: 27 days of holiday per year plus bank holidays (with a buy option up to an additional5 days) Enhance Maternity and Paternity leave AXA Health insuranceincluding dental, optical and mental health Broadband allowance Home office stipend Life assurance (4 x basic salary) Encouraged and funded CPD
Jul 03, 2025
Full time
Job Title: Digital Marketing Executive Salary: £28,000 - £32,000 p.a. The Business: Founded by a team of financial experts and ex-MAT professionals, IMP Software has a deep understanding of the challenges facing multi-academy trusts. Our mission is to empower multi-academy trusts with the tools and expertise they need to manage their finances more efficiently and effectively. That's why we're trusted by trusts across the country to provide the only budgeting, forecasting, and reporting software designed specifically for them. From a standing start, in less than 5 years we are now used by most large trusts to help them deliver smarter MAT Finance. We're proud to be at the forefront of innovation in the MAT finance sector, and we're constantly looking for ways to improve our offering. We work closely with our customers to understand their requirements so that we can tailor our product to their specific needs, and our team is always available to provide expert advice and support. But at our core, we're more than just a software company. We're a team of passionate and dedicated professionals, committed to helping multi-academy trusts achieve their financial goals. We believe that financial planning should be simpler, more accessible, and more transparent, and we're proud to be leading the way in supporting smarter MAT finance. At IMP we are very aware that the success of our business will be directly correlated to the quality of the team that we can attract and more importantly retain! Due to this core belief, IMP offers fantastic career progression within a business that places huge importance on the happiness of the team, through our respectful, fun(!) and supportive culture + flexible working, regular socials and funded/encouraged CPD. Role Description: As our Digital Marketing Executive, you'll be a key player in driving demand for IMP Software across both new customer acquisition and growth within our existing client base. You'll support the Demand Generation Manager in executing multi-channel campaigns, managing tools and data, and optimising marketing performance. This is a hands-on, varied role that's ideal for a digitally savvy marketer with a growth mindset and a passion for results. Key Responsibilities Campaign Execution Support the planning and delivery of integrated marketing campaigns to generate and nurture leads across both new business and customer segments. Manage day-to-day campaign assets across email, paid media, social, SEO, and events / webinars. Help build and optimise landing pages, forms, workflows, and email nurture campaigns in marketing automation tools to support campaigns. Digital Marketing Operations Maintain campaign tracking and performance dashboards, ensuring timely and accurate data is available to stakeholders. Assist with CRM and data management activities including lead uploads, segmentation, and data hygiene. Run A/B tests and support ongoing optimisation efforts across digital channels to continuously refine and improve results. Content & Asset Coordination Work with our network of content experts and designers to brief and review campaign assets like email copy, ads, graphics, and PDFs. Repurpose content for use across multiple channels and campaigns (e.g., turning blog posts into email sequences or ad copy etc). Support the creation of customer and prospect comms for upsell and new business campaigns and product launches. Collaboration & Support Collaborate closely with the Brand & Community Manager, Content Marketing Manager, and Events Executive to ensure campaign cohesion and effectiveness. Work with Sales and Account Management to deliver targeted lead generation and upsell campaigns. Participate in campaign reviews, bringing insights and ideas to continuously improve. What You'll Bring 2-3 years' experience in a digital marketing or campaign execution role, ideally in B2B SaaS or tech. Familiarity with CRM platforms and marketing automation tools (e.g. Mailchimp). Strong attention to detail and organisational skills. Analytical mindset with a desire to track, learn and improve. Proactive, hands-on approach with a strong team ethic. Desirable Experience working in education or edtech marketing. Understanding of paid media platforms (Google Ads, LinkedIn). Basic knowledge of HTML/CSS or design tools like Canva or Adobe Creative Suite. Benefits: 27 days of holiday per year plus bank holidays (with a buy option up to an additional5 days) Enhance Maternity and Paternity leave AXA Health insuranceincluding dental, optical and mental health Broadband allowance Home office stipend Life assurance (4 x basic salary) Encouraged and funded CPD
CRM Executive Location: Hybrid (2 days in-office) Salary: 30,000 We're working with a growing marketing team that's investing in smarter, more connected customer experiences and CRM is a key part of that journey. They're now looking for a CRM Executive to help deliver and optimise personalised customer journeys using Adobe tools. This is a hands-on role focused on campaign execution and optimisation - ideal for someone confident working within CRM platforms and looking to deepen their technical expertise. What you'll be doing Build and deliver CRM campaigns across email, app, and other digital channels Use Adobe Journey Optimiser to execute and refine customer journeys Support upsell and retention strategies in collaboration with the wider CRM team Track and analyse campaign performance to identify areas for improvement Assist with segmentation, reporting, and day-to-day campaign delivery What we're looking for Solid hands-on experience using Adobe Journey Optimiser (or similar CRM tools) Comfortable working with campaign data and basic segmentation techniques This is a great opportunity to join a function that's actively evolving. If you would like more information, click Apply Now At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Jul 03, 2025
Full time
CRM Executive Location: Hybrid (2 days in-office) Salary: 30,000 We're working with a growing marketing team that's investing in smarter, more connected customer experiences and CRM is a key part of that journey. They're now looking for a CRM Executive to help deliver and optimise personalised customer journeys using Adobe tools. This is a hands-on role focused on campaign execution and optimisation - ideal for someone confident working within CRM platforms and looking to deepen their technical expertise. What you'll be doing Build and deliver CRM campaigns across email, app, and other digital channels Use Adobe Journey Optimiser to execute and refine customer journeys Support upsell and retention strategies in collaboration with the wider CRM team Track and analyse campaign performance to identify areas for improvement Assist with segmentation, reporting, and day-to-day campaign delivery What we're looking for Solid hands-on experience using Adobe Journey Optimiser (or similar CRM tools) Comfortable working with campaign data and basic segmentation techniques This is a great opportunity to join a function that's actively evolving. If you would like more information, click Apply Now At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Strategic Customer Success Manager to join our Enterprise Customer Success organization in the near future. As part of the organization, you will be delivering customer outcomes to our top enterprise accounts and working with Fortune 500 caliber clients across the world. This includes end-to-end customer life cycle managing customer adoption and growth, health, governance, and retention in partnership with your Account Executives. You are customer's consultant and trusted partner who can navigate complex business objectives and develop them into Smarsh champions. How will you contribute? Create value for the customer by knowing, tracking, and managing customer's business objectives tied to Smarsh solutions. Know your accounts and their organization structure. Establish, maintain and grow senior executive relationships for your accounts. Partner with Account Executive to develop long-term strategic account plan and lead substantial portions of the strategic account plan. Drive and track customer adoption of Smarsh products and services. Proactively identifying strategic growth opportunities while providing value with what the customer has today. Measure and report on customer health. Identify appropriate steps or resources and lead effort to improve customer health. Proactively identify At Risk Clients and define escalation and remediation plans. This includes any cross-departmental collaboration as needed. Establish and oversee a comprehensive customer governance structure with clear processes, cadence, and communication channels including Executive Business Reviews. Take ownership for resolving customer issues; Partner with other internal teams to ensure escalated issues are being resolved in a timely manner. Lead weekly or monthly meetings for assigned accounts, including 1-on-1s with key customer contacts. Negotiate complex renewal terms. Adhere to defined CSM processes, metrics, and tools. Track activities in CRM tools and accurately log outcomes of customer discussions. Consistently meet or exceed target customer activity metrics and SLO's. Identify best practices and coach throughout Customer success team. Work as part of a collaborative team and provide feedback for improvement to internal stakeholders. Other duties as assigned. What will you bring? 10+ years' experience in a customer-facing role, preferably in B2B and/or SaaS environments. BA/BS degree in business/technology or comparable experience and 5+ years' experience in customer success. Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs is a big advantage. Extremely strong oral and written communication skills. Intellectual Curiosity and technical acumen. Skilled at matrix management and using leadership skills to achieve goals. Demonstrated mastery of organization skills. Confident in juggling multiple tasks. Ability to quickly understand questions and problem solving. Proven results in driving customer health and satisfaction resulting in loyalty and advocacy. Knowledge of working in tools like Salesforce, Gainsight and Jira. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Jul 03, 2025
Full time
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Strategic Customer Success Manager to join our Enterprise Customer Success organization in the near future. As part of the organization, you will be delivering customer outcomes to our top enterprise accounts and working with Fortune 500 caliber clients across the world. This includes end-to-end customer life cycle managing customer adoption and growth, health, governance, and retention in partnership with your Account Executives. You are customer's consultant and trusted partner who can navigate complex business objectives and develop them into Smarsh champions. How will you contribute? Create value for the customer by knowing, tracking, and managing customer's business objectives tied to Smarsh solutions. Know your accounts and their organization structure. Establish, maintain and grow senior executive relationships for your accounts. Partner with Account Executive to develop long-term strategic account plan and lead substantial portions of the strategic account plan. Drive and track customer adoption of Smarsh products and services. Proactively identifying strategic growth opportunities while providing value with what the customer has today. Measure and report on customer health. Identify appropriate steps or resources and lead effort to improve customer health. Proactively identify At Risk Clients and define escalation and remediation plans. This includes any cross-departmental collaboration as needed. Establish and oversee a comprehensive customer governance structure with clear processes, cadence, and communication channels including Executive Business Reviews. Take ownership for resolving customer issues; Partner with other internal teams to ensure escalated issues are being resolved in a timely manner. Lead weekly or monthly meetings for assigned accounts, including 1-on-1s with key customer contacts. Negotiate complex renewal terms. Adhere to defined CSM processes, metrics, and tools. Track activities in CRM tools and accurately log outcomes of customer discussions. Consistently meet or exceed target customer activity metrics and SLO's. Identify best practices and coach throughout Customer success team. Work as part of a collaborative team and provide feedback for improvement to internal stakeholders. Other duties as assigned. What will you bring? 10+ years' experience in a customer-facing role, preferably in B2B and/or SaaS environments. BA/BS degree in business/technology or comparable experience and 5+ years' experience in customer success. Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs is a big advantage. Extremely strong oral and written communication skills. Intellectual Curiosity and technical acumen. Skilled at matrix management and using leadership skills to achieve goals. Demonstrated mastery of organization skills. Confident in juggling multiple tasks. Ability to quickly understand questions and problem solving. Proven results in driving customer health and satisfaction resulting in loyalty and advocacy. Knowledge of working in tools like Salesforce, Gainsight and Jira. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
We're Motia. We help businesses fuel their fleets - and we're growing fast. Right now, we've got space on our Sales Team for someone who's curious, confident on the phone, and ready to learn. Sales experience? Handy, but not essential. We'll teach you everything you need to know. This is a phone-based role. You'll be speaking to new customers, finding out what they need, and showing them how our fuel cards and services can help. You won't be reading from a script - you'll be learning how to listen, ask the right questions, and offer the right solution. What you'll be doing Making outbound calls (around 80 a day) Talking to businesses about their fuel needs Learning our products inside out Logging conversations in our CRM Building your pipeline - and your confidence Requirements What we're looking for A great communicator who enjoys talking to people Curious, with a willingness to learn Resilient - you're happy making lots of calls Comfortable speaking to new people Detail-focused ad organized If you've worked in sales before, great. If not, that's fine too - many of our best reps hadn't either. We know that not everyone ticks every box. If this sounds like something you'd enjoy, we'd love to hear from you. Benefits Basic salary - £25,727 per annum 25 days annual leave plus bank holidays. £30,000 - 1st year earning potential £37,000 - 2nd year earning potential On the spot incentives An additional day annual leave for your birthday Free breakfast Sociable working hours, no weekends or evenings Early Friday finish Fun, supportive working environment Dress down office Pension 4 x salary life assurance We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Jul 03, 2025
Full time
We're Motia. We help businesses fuel their fleets - and we're growing fast. Right now, we've got space on our Sales Team for someone who's curious, confident on the phone, and ready to learn. Sales experience? Handy, but not essential. We'll teach you everything you need to know. This is a phone-based role. You'll be speaking to new customers, finding out what they need, and showing them how our fuel cards and services can help. You won't be reading from a script - you'll be learning how to listen, ask the right questions, and offer the right solution. What you'll be doing Making outbound calls (around 80 a day) Talking to businesses about their fuel needs Learning our products inside out Logging conversations in our CRM Building your pipeline - and your confidence Requirements What we're looking for A great communicator who enjoys talking to people Curious, with a willingness to learn Resilient - you're happy making lots of calls Comfortable speaking to new people Detail-focused ad organized If you've worked in sales before, great. If not, that's fine too - many of our best reps hadn't either. We know that not everyone ticks every box. If this sounds like something you'd enjoy, we'd love to hear from you. Benefits Basic salary - £25,727 per annum 25 days annual leave plus bank holidays. £30,000 - 1st year earning potential £37,000 - 2nd year earning potential On the spot incentives An additional day annual leave for your birthday Free breakfast Sociable working hours, no weekends or evenings Early Friday finish Fun, supportive working environment Dress down office Pension 4 x salary life assurance We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Who are we? Gain.pro is on a mission to serve everyone who wants to find, understand and track the companies that matter to them. Our platform empowers investors, advisors, and C-suite executives with the deepest private market insights, combining human curation with GenAI for faster, data-driven decisions.We serve 100% of MBB/Big-Four advisories, clients representing over $1 trillion of private capital and more than 70% of the top-20 global M&A houses - including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and strive for excellence in everything we do. Operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, Bangalore and (soon) New York, Gain.pro is one of Europe's fastest growing businesses, recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000: Europe's Fastest Growing Companies. Our SaaS Customer Success organization Until now, ourteam delight our customer base of >150 PE investors, Investments Banks and Consultancies across Europe with tremendous success. We have a track record of an NPS of >70, a net renewal rate of >120% and a CSAT of 100%. To serve our over 4,000 users in the best way across Europe and beyond, we are looking for a Customer Success Manager to engage with our customers and support them on all matters related to our platform. You now have the unique chance to be part of our growth story and join at this early stage offering you an accelerated development opportunity. What will be your role? You will be the backbone of our European growth strategy, supporting our Customer Success team across regions. As Customer Success Manager you will work independently and hold a strong book of accounts across Europe. This entails: Building lasting customer relationships - You are the key contact person for our customers, own the relationship end-to-end and become their true strategic partner. You leverage your knowledge of the M&A industry effectively to drive outcomes with customers Ensuring customer success - You delight our customers by ensuring that Gain.pro supports them in achieving their strategic goals and training them on how our solution fits their use cases Being the voice of the customer - You gather and structure intel and feedback from customers that is used by the entire organization to improve our product and develop new features Driving renewal and upsell - You are a strategic partner for our clients to grow together and proactively identify relevant expansions to better serve their needs Using digital tools in your daily work - You efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs Optimizing our ways of working - You can actively shape our processes and structures as we grow and drive the future of Customer Success at Gain.pro Above all, as an early member of our overarching Go-to-Marketteam, you will have plenty of room to shape your role. Depending on your spike, you can further grow within the Customer Success team or develop into roles in our Sales and Marketing teams. Who are you? We are looking for someone who is passionate about supporting and exciting our customer group of PEs, M&A Advisors and Consultancies. You like to roll up your sleeves and are excited about the tech-enabled future of deal making. Moreover, we are looking for the following: Relevant experience - You have excelled in a client facing B2B Saas role in the PE/M&A industry for at least 3 years Education - You hold a business or finance university degree from a leading university Customer-centric - You have a value-driven customer-first mindset and are keen to deliver top customer experience Structured - You are well organized and like to plan ahead Communication - You communicate effectively with stakeholders of different seniorities within our customer segments and are able to deliver a compelling value story to them Self-starting - You proactively come up with new ideas and independently drive progress Languages - You are fluent in English andGerman (C1 level or higher) What do we offer? Competitive base salary and annual bonus linked to your performance / OKRs Attractive benefits including remote working and health & wellbeing allowance, learning & coaching benefits, etc. Flexible hybrid working model with ca. 2 days per week in our London office Healthy work life balance allowing for planability and personal commitments Chance to grow with the company gaining increasing responsibilities, supported by lots of coaching and a feedback-driven approach Tremendous learning and career progression opportunities International environment with hubs in Amsterdam, London, Frankfurt, Warsaw & Bangalore Culture of trust, ownership and standard of excellence and fun working atmosphere with regular outings and events Post product-market fit and aspiring unicorn status - this is an excellent time to join & grow with us! Does this sound like a perfect match? We are proud of our wonderful product and believe it has lots of potential. We are growing fast and have fun while building our platform and company. Does this sound interesting? Reach out - we are excited to get to know you! Gain.pro B.V. with its registered seat in Apollolaan 151, 1077 AR Amsterdam, The Netherlands, or another Gain.pro entity which runs the recruitment process, further called "Gain.pro", is the controller of personal data you submit as part of the job application. Your personal data will be processed for the purpose of conducting a recruitment process for the job position you apply for. If you provide Gain.pro with explicit consent, your personal data will be also processed for the purpose of conducting future recruitment processes. Please read the Gain.pro Privacy Policy to acquaint yourself with how Gain.pro processes your personal data: .
Jul 03, 2025
Full time
Who are we? Gain.pro is on a mission to serve everyone who wants to find, understand and track the companies that matter to them. Our platform empowers investors, advisors, and C-suite executives with the deepest private market insights, combining human curation with GenAI for faster, data-driven decisions.We serve 100% of MBB/Big-Four advisories, clients representing over $1 trillion of private capital and more than 70% of the top-20 global M&A houses - including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and strive for excellence in everything we do. Operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, Bangalore and (soon) New York, Gain.pro is one of Europe's fastest growing businesses, recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000: Europe's Fastest Growing Companies. Our SaaS Customer Success organization Until now, ourteam delight our customer base of >150 PE investors, Investments Banks and Consultancies across Europe with tremendous success. We have a track record of an NPS of >70, a net renewal rate of >120% and a CSAT of 100%. To serve our over 4,000 users in the best way across Europe and beyond, we are looking for a Customer Success Manager to engage with our customers and support them on all matters related to our platform. You now have the unique chance to be part of our growth story and join at this early stage offering you an accelerated development opportunity. What will be your role? You will be the backbone of our European growth strategy, supporting our Customer Success team across regions. As Customer Success Manager you will work independently and hold a strong book of accounts across Europe. This entails: Building lasting customer relationships - You are the key contact person for our customers, own the relationship end-to-end and become their true strategic partner. You leverage your knowledge of the M&A industry effectively to drive outcomes with customers Ensuring customer success - You delight our customers by ensuring that Gain.pro supports them in achieving their strategic goals and training them on how our solution fits their use cases Being the voice of the customer - You gather and structure intel and feedback from customers that is used by the entire organization to improve our product and develop new features Driving renewal and upsell - You are a strategic partner for our clients to grow together and proactively identify relevant expansions to better serve their needs Using digital tools in your daily work - You efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs Optimizing our ways of working - You can actively shape our processes and structures as we grow and drive the future of Customer Success at Gain.pro Above all, as an early member of our overarching Go-to-Marketteam, you will have plenty of room to shape your role. Depending on your spike, you can further grow within the Customer Success team or develop into roles in our Sales and Marketing teams. Who are you? We are looking for someone who is passionate about supporting and exciting our customer group of PEs, M&A Advisors and Consultancies. You like to roll up your sleeves and are excited about the tech-enabled future of deal making. Moreover, we are looking for the following: Relevant experience - You have excelled in a client facing B2B Saas role in the PE/M&A industry for at least 3 years Education - You hold a business or finance university degree from a leading university Customer-centric - You have a value-driven customer-first mindset and are keen to deliver top customer experience Structured - You are well organized and like to plan ahead Communication - You communicate effectively with stakeholders of different seniorities within our customer segments and are able to deliver a compelling value story to them Self-starting - You proactively come up with new ideas and independently drive progress Languages - You are fluent in English andGerman (C1 level or higher) What do we offer? Competitive base salary and annual bonus linked to your performance / OKRs Attractive benefits including remote working and health & wellbeing allowance, learning & coaching benefits, etc. Flexible hybrid working model with ca. 2 days per week in our London office Healthy work life balance allowing for planability and personal commitments Chance to grow with the company gaining increasing responsibilities, supported by lots of coaching and a feedback-driven approach Tremendous learning and career progression opportunities International environment with hubs in Amsterdam, London, Frankfurt, Warsaw & Bangalore Culture of trust, ownership and standard of excellence and fun working atmosphere with regular outings and events Post product-market fit and aspiring unicorn status - this is an excellent time to join & grow with us! Does this sound like a perfect match? We are proud of our wonderful product and believe it has lots of potential. We are growing fast and have fun while building our platform and company. Does this sound interesting? Reach out - we are excited to get to know you! Gain.pro B.V. with its registered seat in Apollolaan 151, 1077 AR Amsterdam, The Netherlands, or another Gain.pro entity which runs the recruitment process, further called "Gain.pro", is the controller of personal data you submit as part of the job application. Your personal data will be processed for the purpose of conducting a recruitment process for the job position you apply for. If you provide Gain.pro with explicit consent, your personal data will be also processed for the purpose of conducting future recruitment processes. Please read the Gain.pro Privacy Policy to acquaint yourself with how Gain.pro processes your personal data: .
Pertemps Dudley West Brom Perms
Oldbury, West Midlands
Internal Sales Oldbury, West Midlands Full-Time, Permanent Monday to Friday: 8:00 AM - 4:30 PM Salary: Competitive, dependent on experience Benefits: Company pension, employee discount, free parking on-site, employee assistance programme and more. Do you have experience working within Internal Sales within the Timber or Builder Merchant industry? Our client is seeking a dedicated Internal Sales Executive to join their existing team of specialists and industry knowledge is key. You will be responsible for managing customer inquiries, processing orders, and providing product knowledge to clients. This role required a proactive individual with experience in timber of builder merchant sales, aiming to drive sales growth and maintain strong customer relationships. Key Responsibilities as Internal Sales: Handle inbound sales inquiries via telephone, email, and in-person interactions Provide expert advice on timber and building materials to assist customers in making informed decisions Process sales orders accurately and efficiently Generate quotations and follow up to convert inquiries into sales Maintain and develop relationships with existing and new customers Collaborate with the external sales team to identify and pursue new business opportunities Ensure customer satisfaction by addressing queries and resolving issues promptly Keep up-to-date with product knowledge and industry trends Requirements as Internal Sales: Proven experience in internal sales within the timber or builder merchant industry Strong knowledge of timber products and building materials Excellent communication and interpersonal skills Ability to work effectively in a fast-paced environment Proficient in Microsoft Office and sales processing systems Self-motivated with a proactive approach to sales and customer service Desirable Attributes: Familiarity with the local construction and building industry in the West Midlands Experience with CRM systems and sales analytics Ability to work collaboratively within a team and contribute to a positive work environment If you are interested in being considered for this permanent opportunity and have the relevant background in timber or builder merchants industry then click "Apply" now to be considered.
Jul 03, 2025
Full time
Internal Sales Oldbury, West Midlands Full-Time, Permanent Monday to Friday: 8:00 AM - 4:30 PM Salary: Competitive, dependent on experience Benefits: Company pension, employee discount, free parking on-site, employee assistance programme and more. Do you have experience working within Internal Sales within the Timber or Builder Merchant industry? Our client is seeking a dedicated Internal Sales Executive to join their existing team of specialists and industry knowledge is key. You will be responsible for managing customer inquiries, processing orders, and providing product knowledge to clients. This role required a proactive individual with experience in timber of builder merchant sales, aiming to drive sales growth and maintain strong customer relationships. Key Responsibilities as Internal Sales: Handle inbound sales inquiries via telephone, email, and in-person interactions Provide expert advice on timber and building materials to assist customers in making informed decisions Process sales orders accurately and efficiently Generate quotations and follow up to convert inquiries into sales Maintain and develop relationships with existing and new customers Collaborate with the external sales team to identify and pursue new business opportunities Ensure customer satisfaction by addressing queries and resolving issues promptly Keep up-to-date with product knowledge and industry trends Requirements as Internal Sales: Proven experience in internal sales within the timber or builder merchant industry Strong knowledge of timber products and building materials Excellent communication and interpersonal skills Ability to work effectively in a fast-paced environment Proficient in Microsoft Office and sales processing systems Self-motivated with a proactive approach to sales and customer service Desirable Attributes: Familiarity with the local construction and building industry in the West Midlands Experience with CRM systems and sales analytics Ability to work collaboratively within a team and contribute to a positive work environment If you are interested in being considered for this permanent opportunity and have the relevant background in timber or builder merchants industry then click "Apply" now to be considered.
Beyond M&A are a technology consultancy specialising in Technology Change in Mergers and Acquisitions (M&A). Founded in 2014 based in Fitzrovia, We're a people-oriented tech consultancy that works in both tech and team transformation. Job Description The Business Development Executive is responsible for prospecting, qualifying and generating new sales leads. This individual will be trustworthy, motivated self-starter able to identify new business opportunities from multiple sources. The role would suit someone who has the drive and tenacity to reach decision-makers and represent our brand. Qualifications Demonstratable experience in the responsibilities and skills below: Develop new business opportunities via the telephone, e-mail and social media. Conduct market research to identify selling possibilities and evaluate customer needs Meet weekly targets as agreed with management Fact Find - Identify client's needs through Scoping & Qualification. Build and cultivate prospect relationships by initiating communications and conducting follow-up communications to move opportunities through the sales funnel. Ensure the availability of key people for meetings and presentations. Collaborate with the team to continuously develop the sales function. Maintain the company CRM ensuring all entries are accurate and up-to-date Build and develop relationships with customers, stakeholders, peers, partners and vendors during engagements to enhance opportunities and capabilities. Excellent communication skills, both written and oral - with the ability to adapt to different audiences. Requirements Proven experienceas a sales executive or a similar role within SMB. Clear customer-centric approach High proficiency in English Thorough understanding of marketing and negotiating techniques Fast learner and passion for sales Self-motivated with a results-driven approach Experienced in developing sales material and presentations Develop and present Proposals. Keen to take on additional tasks as required by the company within sales and marketing.
Jul 03, 2025
Full time
Beyond M&A are a technology consultancy specialising in Technology Change in Mergers and Acquisitions (M&A). Founded in 2014 based in Fitzrovia, We're a people-oriented tech consultancy that works in both tech and team transformation. Job Description The Business Development Executive is responsible for prospecting, qualifying and generating new sales leads. This individual will be trustworthy, motivated self-starter able to identify new business opportunities from multiple sources. The role would suit someone who has the drive and tenacity to reach decision-makers and represent our brand. Qualifications Demonstratable experience in the responsibilities and skills below: Develop new business opportunities via the telephone, e-mail and social media. Conduct market research to identify selling possibilities and evaluate customer needs Meet weekly targets as agreed with management Fact Find - Identify client's needs through Scoping & Qualification. Build and cultivate prospect relationships by initiating communications and conducting follow-up communications to move opportunities through the sales funnel. Ensure the availability of key people for meetings and presentations. Collaborate with the team to continuously develop the sales function. Maintain the company CRM ensuring all entries are accurate and up-to-date Build and develop relationships with customers, stakeholders, peers, partners and vendors during engagements to enhance opportunities and capabilities. Excellent communication skills, both written and oral - with the ability to adapt to different audiences. Requirements Proven experienceas a sales executive or a similar role within SMB. Clear customer-centric approach High proficiency in English Thorough understanding of marketing and negotiating techniques Fast learner and passion for sales Self-motivated with a results-driven approach Experienced in developing sales material and presentations Develop and present Proposals. Keen to take on additional tasks as required by the company within sales and marketing.
About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers This is hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge officelocation. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in EnglishandFrench. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience would be a plus Previous knowledge or experience in CRM or SaaS is a plus About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Jul 03, 2025
Full time
About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers This is hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge officelocation. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in EnglishandFrench. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience would be a plus Previous knowledge or experience in CRM or SaaS is a plus About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Full-time - Paris or London As EMEA Customer Success Manager, you will support our local expansion, being responsible for post-sales in the region. You'll ensure our enterprise customers receive outstanding service and support, becoming their trusted advisor, deeply understanding their business and needs, and helping them get the most out of Kiln's products and services. Responsibilities: Understand our client's technical set-up and business, and how we can best serve them. Sometimes this may involve working it out for the first time. Design and implement comprehensive onboarding plans for new customers, ensuring a smooth transition and rapid adoption of our products. Occasionally, this may involve switching from another provider. Act as the liaison between customers and technical teams to facilitate efficient product implementation and customization. Keep customers informed of all upcoming product updates and enhancements. Gather feedback from customers on features and work with the product development team to incorporate customer insights into future releases. Address any technical challenges and ensure solutions are provided in a timely and effective manner. Be an advocate for the customer within our organization. Lead quarterly reviews with key customer stakeholders to discuss product performance, understand their business needs, and align our services accordingly. Identify upselling and cross-selling opportunities. Work with Account Executives, other GTM team members, and other Kilners to reach company goals. Requirements: 4+ years of experience with a minimum of 2+ years in B2B customer success, account management , or a similar role in the technology sector, preferably in blockchain or fintech industries. Fluent in English withexcellent communication and interpersonal skills, with a proven ability to manage and foster relationships with diverse stakeholders. Strong analytical and problem-solving skills. Familiarity with CRM software (Kiln uses Hubspot). An understanding of blockchain technology and its application in different use cases. Ability to work independently in a fast-paced and evolving environment. Genuine interest in Web3 , blockchain, cryptocurrency, and smart contracts Check our Tech Blog and Open-Source Contribution Nice-to-have: Additional language skills (in particular,any country from EMEA). Understand tech concepts or have strong tech curiosity (you will need to meaningfully contribute in meetings with engineers) Data analytics skills (Excel, Python, etc) Experience in a fast-growing, early-stage company. Relationships in the region with relevant businesses. Experience working in the Web3/crypto/blockchain industry. About Kiln: Kiln is the leading enterprise-grade rewards platform that enables institutional customers to stake assets and integrate staking & DeFi functionality into their offerings. Our API-first platform provides fully automated validators, staking & DeFi protocols access, and comprehensive data and commission management. With $13+ billion in crypto assets staked through our platform, Kiln has established a strong presence on Ethereum, managing over 4.3% of the network through 45,000+ validators - all with zero slashing events. Kiln serves more than 140 leading customers, including Binance, BitPanda, Bitgo, Fireblocks, VanEck, and TrustWallet. Our team of 90 ecosystem enthusiasts brings experience from industry leaders like Google, Circle, Ledger, Chainalysis, and other prominent technology and cryptocurrency companies. We've raised $30M in total funding from prominent investors including 1kx, Illuminate Financial, Consensys, Wintermute, Kraken Ventures Join Kiln and help us make the web more secure, stable, decentralized, and fair! How Kiln will support you: A fast-paced, no bureaucratic work environment Equity share options in the business: if Kiln succeeds, we all succeed! Competitive salary Flexible holiday Flexible remote working Choose your IT equipment Internet connection paid up to €50/month Significant personal development and tech conf budget Your interview process: Recruiter Interview (45 min) Take-home test ( Technical Interview (60 min) Core Values Interview (45 min) Founders Interview (30 min) Offer! Please note that we are not sponsoring visas for persons without work authorization in the country they are living in. This role is specifically for permanent employees (no B2B or contractors). Thank you!
Jul 03, 2025
Full time
Full-time - Paris or London As EMEA Customer Success Manager, you will support our local expansion, being responsible for post-sales in the region. You'll ensure our enterprise customers receive outstanding service and support, becoming their trusted advisor, deeply understanding their business and needs, and helping them get the most out of Kiln's products and services. Responsibilities: Understand our client's technical set-up and business, and how we can best serve them. Sometimes this may involve working it out for the first time. Design and implement comprehensive onboarding plans for new customers, ensuring a smooth transition and rapid adoption of our products. Occasionally, this may involve switching from another provider. Act as the liaison between customers and technical teams to facilitate efficient product implementation and customization. Keep customers informed of all upcoming product updates and enhancements. Gather feedback from customers on features and work with the product development team to incorporate customer insights into future releases. Address any technical challenges and ensure solutions are provided in a timely and effective manner. Be an advocate for the customer within our organization. Lead quarterly reviews with key customer stakeholders to discuss product performance, understand their business needs, and align our services accordingly. Identify upselling and cross-selling opportunities. Work with Account Executives, other GTM team members, and other Kilners to reach company goals. Requirements: 4+ years of experience with a minimum of 2+ years in B2B customer success, account management , or a similar role in the technology sector, preferably in blockchain or fintech industries. Fluent in English withexcellent communication and interpersonal skills, with a proven ability to manage and foster relationships with diverse stakeholders. Strong analytical and problem-solving skills. Familiarity with CRM software (Kiln uses Hubspot). An understanding of blockchain technology and its application in different use cases. Ability to work independently in a fast-paced and evolving environment. Genuine interest in Web3 , blockchain, cryptocurrency, and smart contracts Check our Tech Blog and Open-Source Contribution Nice-to-have: Additional language skills (in particular,any country from EMEA). Understand tech concepts or have strong tech curiosity (you will need to meaningfully contribute in meetings with engineers) Data analytics skills (Excel, Python, etc) Experience in a fast-growing, early-stage company. Relationships in the region with relevant businesses. Experience working in the Web3/crypto/blockchain industry. About Kiln: Kiln is the leading enterprise-grade rewards platform that enables institutional customers to stake assets and integrate staking & DeFi functionality into their offerings. Our API-first platform provides fully automated validators, staking & DeFi protocols access, and comprehensive data and commission management. With $13+ billion in crypto assets staked through our platform, Kiln has established a strong presence on Ethereum, managing over 4.3% of the network through 45,000+ validators - all with zero slashing events. Kiln serves more than 140 leading customers, including Binance, BitPanda, Bitgo, Fireblocks, VanEck, and TrustWallet. Our team of 90 ecosystem enthusiasts brings experience from industry leaders like Google, Circle, Ledger, Chainalysis, and other prominent technology and cryptocurrency companies. We've raised $30M in total funding from prominent investors including 1kx, Illuminate Financial, Consensys, Wintermute, Kraken Ventures Join Kiln and help us make the web more secure, stable, decentralized, and fair! How Kiln will support you: A fast-paced, no bureaucratic work environment Equity share options in the business: if Kiln succeeds, we all succeed! Competitive salary Flexible holiday Flexible remote working Choose your IT equipment Internet connection paid up to €50/month Significant personal development and tech conf budget Your interview process: Recruiter Interview (45 min) Take-home test ( Technical Interview (60 min) Core Values Interview (45 min) Founders Interview (30 min) Offer! Please note that we are not sponsoring visas for persons without work authorization in the country they are living in. This role is specifically for permanent employees (no B2B or contractors). Thank you!
Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care-about each other, about UiPath, and about our larger purpose. Could that be you? Your mission You will navigate Accenture ecosystems in EMEA with an ability to build strong executive relationships, trust, and new revenue streams through value-based selling best practices. You'll generate revenue and drive utilization of the UiPath platform through partnerships with world class consulting and service organizations, developing plans for partners to maximize customer success. What you'll do at UiPath Analyze the market potential and develop strategic go to market plans with Accenture to maximize revenue potential. Achieve agreed upon sales targets and outcomes within quarterly schedule. Evangelize UiPath's brand and value proposition with partners to make UiPath the automation platform of choice for the partner's customers. Educate Accenture on how our solutions can benefit their customers financially and help with strategic initiatives. Establish, develop, and maintain positive business and customer relationships in the territory. Develop trusted relationships with Accenture automation practices, account owners, vertical leadership, and executive leaders in EMEA. Partner with the field, CSMs and pre-sales to ensure the customers receives maximum value and expedite customer issues as they arise. Monitor our industry competitors, new products, and market conditions to understand a customer and partner's specific needs. Supply management with reports on partner needs, problems, interests, competitive activities, and potential for new products and services. What you'll bring to the team Relationship Building: Proven ability to establish and nurture executive-level relationships with Accenture in EMEA. Strategic Thinking: Experience in developing and implementing strategic go-to-market plans in collaboration with partners. Sales Acumen: Track record of achieving or exceeding sales targets in a channel-focused role. Technical Aptitude: Familiarity with automation technologies and the ability to articulate UiPath's value proposition effectively. Interpersonal Skills: Excellent communication, negotiation, and presentation skills with a customer-focused mindset. CRM Proficiency: Experience managing pipelines and forecasts using Salesforce or similar CRM platforms. Languages: Being fluent English, and any other languages is a big plus Maybe you don't tick all the boxes above-but still think you'd be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes-and passion can't be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy .
Jul 03, 2025
Full time
Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care-about each other, about UiPath, and about our larger purpose. Could that be you? Your mission You will navigate Accenture ecosystems in EMEA with an ability to build strong executive relationships, trust, and new revenue streams through value-based selling best practices. You'll generate revenue and drive utilization of the UiPath platform through partnerships with world class consulting and service organizations, developing plans for partners to maximize customer success. What you'll do at UiPath Analyze the market potential and develop strategic go to market plans with Accenture to maximize revenue potential. Achieve agreed upon sales targets and outcomes within quarterly schedule. Evangelize UiPath's brand and value proposition with partners to make UiPath the automation platform of choice for the partner's customers. Educate Accenture on how our solutions can benefit their customers financially and help with strategic initiatives. Establish, develop, and maintain positive business and customer relationships in the territory. Develop trusted relationships with Accenture automation practices, account owners, vertical leadership, and executive leaders in EMEA. Partner with the field, CSMs and pre-sales to ensure the customers receives maximum value and expedite customer issues as they arise. Monitor our industry competitors, new products, and market conditions to understand a customer and partner's specific needs. Supply management with reports on partner needs, problems, interests, competitive activities, and potential for new products and services. What you'll bring to the team Relationship Building: Proven ability to establish and nurture executive-level relationships with Accenture in EMEA. Strategic Thinking: Experience in developing and implementing strategic go-to-market plans in collaboration with partners. Sales Acumen: Track record of achieving or exceeding sales targets in a channel-focused role. Technical Aptitude: Familiarity with automation technologies and the ability to articulate UiPath's value proposition effectively. Interpersonal Skills: Excellent communication, negotiation, and presentation skills with a customer-focused mindset. CRM Proficiency: Experience managing pipelines and forecasts using Salesforce or similar CRM platforms. Languages: Being fluent English, and any other languages is a big plus Maybe you don't tick all the boxes above-but still think you'd be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes-and passion can't be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy .
