Product Analyst - ENG Talent & Learning Location London Business Area Engineering and CTO Ref # Description & Requirements About Employee Experience at Bloomberg: A great employee experience is foundational to our ability to build world-class products and services for our clients. At Bloomberg, our internal platforms reflect our commitment to creating a workplace that is inclusive, informed, and connected. Our employee experience stack supports every Bloomberg employee in doing their best work, both individually and as part of our global community. Our mission is to ensure that all employees feel engaged, empowered, and inspired through seamless, intuitive, and impactful platforms that foster collaboration, promote inclusivity, and celebrate our shared values-whether in the office or remote. Employee Engagement Systems is central to our mission, creating and supporting the digital tools that bring Bloomberg employees together, foster our culture, and connect us to the broader world through philanthropy, events, and communication. This includes the tools that power employee inclusion, corporate news and events, and organizational discovery-helping employees understand the people, teams, and structure around them to build meaningful connections and navigate the company with confidence. Our team The ENG Talent & Learning team is part of the Engineering Product organization, focused on building internal tools that power the company's ability to attract and hire top talent. Our mission is to enhance recruiter effectiveness and candidate experience by combining thoughtful product design with smart use of AI and SaaS technologies. What we do: Build and enhance internal recruiting tools and platforms, with a focus on high-impact workflows Configure and extend SaaS systems (e.g., Avature) to support global recruiting operations Partner with cross-functional teams to identify user needs and system dependencies Leverage AI and automation to improve efficiency and decision-making in the hiring process Provide insights that guide roadmap planning, adoption, and optimization Ensure recruiting tools meet enterprise standards for compliance, privacy, and scalability The role As a Product Analyst, you'll play a key role in shaping internal recruiting products. You'll work closely with PMs, engineers, and talent stakeholders to analyze workflows, uncover insights, and inform product decisions. You'll be hands on with systems like Avature - helping to configure features, evaluate usage, and support ongoing improvements. Your work will directly impact recruiter productivity, hiring velocity, and user satisfaction across global teams. We'll trust you to: Partner with product managers to deliver seamless, intuitive, and user centric experiences that support scalable, compliant, and impactful recruiting solutions Conduct user research and workflow analysis across recruiting and talent operations Define and manage configurations within SaaS platforms (e.g., Avature), including workflows, portals, forms, and reports Analyze usage data, operational metrics, and stakeholder feedback to inform priorities Identify AI opportunities that enhance recruiter efficiency or candidate experience Support build vs buy decisions and integrations across the recruiting tech stack Track adoption, performance, and system health across key tools and features Contribute to documentation, stakeholder communications, and enablement materials You'll need to have 4+ years of proven experience in a product, business, or systems analyst role 3 5 years of hands on experience with Avature (implementation, configuration, or administration) or similar Recruitment ATS system Strong understanding of recruiting systems, ATS/CRM tools, and talent workflows Comfort managing SaaS configurations in an enterprise environment Excellent communication and collaboration skills across technical and non technical teams Familiarity with agile product development and iterative delivery practices Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success. Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Feb 13, 2026
Full time
Product Analyst - ENG Talent & Learning Location London Business Area Engineering and CTO Ref # Description & Requirements About Employee Experience at Bloomberg: A great employee experience is foundational to our ability to build world-class products and services for our clients. At Bloomberg, our internal platforms reflect our commitment to creating a workplace that is inclusive, informed, and connected. Our employee experience stack supports every Bloomberg employee in doing their best work, both individually and as part of our global community. Our mission is to ensure that all employees feel engaged, empowered, and inspired through seamless, intuitive, and impactful platforms that foster collaboration, promote inclusivity, and celebrate our shared values-whether in the office or remote. Employee Engagement Systems is central to our mission, creating and supporting the digital tools that bring Bloomberg employees together, foster our culture, and connect us to the broader world through philanthropy, events, and communication. This includes the tools that power employee inclusion, corporate news and events, and organizational discovery-helping employees understand the people, teams, and structure around them to build meaningful connections and navigate the company with confidence. Our team The ENG Talent & Learning team is part of the Engineering Product organization, focused on building internal tools that power the company's ability to attract and hire top talent. Our mission is to enhance recruiter effectiveness and candidate experience by combining thoughtful product design with smart use of AI and SaaS technologies. What we do: Build and enhance internal recruiting tools and platforms, with a focus on high-impact workflows Configure and extend SaaS systems (e.g., Avature) to support global recruiting operations Partner with cross-functional teams to identify user needs and system dependencies Leverage AI and automation to improve efficiency and decision-making in the hiring process Provide insights that guide roadmap planning, adoption, and optimization Ensure recruiting tools meet enterprise standards for compliance, privacy, and scalability The role As a Product Analyst, you'll play a key role in shaping internal recruiting products. You'll work closely with PMs, engineers, and talent stakeholders to analyze workflows, uncover insights, and inform product decisions. You'll be hands on with systems like Avature - helping to configure features, evaluate usage, and support ongoing improvements. Your work will directly impact recruiter productivity, hiring velocity, and user satisfaction across global teams. We'll trust you to: Partner with product managers to deliver seamless, intuitive, and user centric experiences that support scalable, compliant, and impactful recruiting solutions Conduct user research and workflow analysis across recruiting and talent operations Define and manage configurations within SaaS platforms (e.g., Avature), including workflows, portals, forms, and reports Analyze usage data, operational metrics, and stakeholder feedback to inform priorities Identify AI opportunities that enhance recruiter efficiency or candidate experience Support build vs buy decisions and integrations across the recruiting tech stack Track adoption, performance, and system health across key tools and features Contribute to documentation, stakeholder communications, and enablement materials You'll need to have 4+ years of proven experience in a product, business, or systems analyst role 3 5 years of hands on experience with Avature (implementation, configuration, or administration) or similar Recruitment ATS system Strong understanding of recruiting systems, ATS/CRM tools, and talent workflows Comfort managing SaaS configurations in an enterprise environment Excellent communication and collaboration skills across technical and non technical teams Familiarity with agile product development and iterative delivery practices Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success. Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Job Title: Associate Production Specialist & Designer Salary: £35,000 £40,000 plus generous benefits! Employment Type: Full Time, Permanent Location: Central London (office based) Sector: Investment Banking / Equity Research Support Role Overview An established independent investment bank is seeking an Associate Production Specialist & Designer to join its production team. This role focuses on creating and preparing high quality reports, presentations and digital assets that support Equity Research and wider business communications. You will work closely with Research Analysts and internal stakeholders to format, prepare and publish documents to defined quality and compliance standards. The role also contributes to branded visual communications across internal and external channels, including marketing materials and digital content. This opportunity is open to candidates with relevant commercial experience as well as those who can demonstrate strong design and document production skills through transferable experience. Key Responsibilities Review and format research documents in line with quality control and compliance requirements Prepare final PDF reports and documents for electronic distribution via CRM and third-party platforms Provide technical document support in Microsoft Word and Excel, including charts, tables and templates Support the development, testing and rollout of document and presentation templates Create branded graphics and visual assets for social media, marketing materials and internal communications using Adobe tools Collaborate with multimedia colleagues on thumbnails and promotional graphics for video content Maintain and update branded templates and visual assets across the organisation Format PowerPoint presentations to a consistent professional standard Provide general document and presentation support across business teams, including occasional print preparation where required Skills and Experience Experience in document production, publishing, design, marketing support or research support, or equivalent transferable skills Suitable for candidates with relevant experience or transferable skills, including those starting out in their career Strong working knowledge of Microsoft Word, PowerPoint and Excel Proficiency in Adobe Photoshop and Illustrator, with solid visual design skills Experience creating branded digital assets is beneficial Knowledge of Adobe After Effects and Premiere is an advantage, not essential Clear written and verbal communication skills Ability to manage multiple deadlines and prioritise workload effectively Strong attention to detail and organisational skills Comfortable collaborating with a range of stakeholders Interest in financial markets or investment environments is helpful but not required Inclusion Statement We welcome applications from all qualified candidates regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Adjustments can be provided during the recruitment process where needed. How to Apply Please submit your CV and a brief portfolio or examples of relevant design and document production work where available. For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee. Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Feb 12, 2026
Full time
Job Title: Associate Production Specialist & Designer Salary: £35,000 £40,000 plus generous benefits! Employment Type: Full Time, Permanent Location: Central London (office based) Sector: Investment Banking / Equity Research Support Role Overview An established independent investment bank is seeking an Associate Production Specialist & Designer to join its production team. This role focuses on creating and preparing high quality reports, presentations and digital assets that support Equity Research and wider business communications. You will work closely with Research Analysts and internal stakeholders to format, prepare and publish documents to defined quality and compliance standards. The role also contributes to branded visual communications across internal and external channels, including marketing materials and digital content. This opportunity is open to candidates with relevant commercial experience as well as those who can demonstrate strong design and document production skills through transferable experience. Key Responsibilities Review and format research documents in line with quality control and compliance requirements Prepare final PDF reports and documents for electronic distribution via CRM and third-party platforms Provide technical document support in Microsoft Word and Excel, including charts, tables and templates Support the development, testing and rollout of document and presentation templates Create branded graphics and visual assets for social media, marketing materials and internal communications using Adobe tools Collaborate with multimedia colleagues on thumbnails and promotional graphics for video content Maintain and update branded templates and visual assets across the organisation Format PowerPoint presentations to a consistent professional standard Provide general document and presentation support across business teams, including occasional print preparation where required Skills and Experience Experience in document production, publishing, design, marketing support or research support, or equivalent transferable skills Suitable for candidates with relevant experience or transferable skills, including those starting out in their career Strong working knowledge of Microsoft Word, PowerPoint and Excel Proficiency in Adobe Photoshop and Illustrator, with solid visual design skills Experience creating branded digital assets is beneficial Knowledge of Adobe After Effects and Premiere is an advantage, not essential Clear written and verbal communication skills Ability to manage multiple deadlines and prioritise workload effectively Strong attention to detail and organisational skills Comfortable collaborating with a range of stakeholders Interest in financial markets or investment environments is helpful but not required Inclusion Statement We welcome applications from all qualified candidates regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Adjustments can be provided during the recruitment process where needed. How to Apply Please submit your CV and a brief portfolio or examples of relevant design and document production work where available. For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee. Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Billing Coordinator, London S-RM is seeking a Billing Coordinator to join our Cyber Security team in London. Cyber Security London Who we are S-RM is a global intelligence and cyber security consultancy. Since 2005, we've helped some of the most demanding clients in the world solve some of their toughest information security challenges. We've been able to do this because of our outstanding people. We're committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success. But we also know that work isn't everything. It's about the lives and careers it helps us build. We're immensely proud of this culture and we invest in our people's wellbeing, learning, and ideas every day. We're excited you're thinking about joining us. Working Cyber at S-RM Our Cyber Security division is the fastest-growing part of S-RM. The cyber sector is always evolving, and our Advisory, Ethical Hacking, and Incident Response practices are in more demand than ever. We're building a team to meet this challenge. We're quick to respond, innovate, and improve. We don't get too hung up on hierarchy or bureaucracy. If your ideas are good enough, we'll empower you to implement them. If you're the best person to talk to a customer, you'll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back. We also don't believe there's a typical cyber security professional. We've built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more. You'll always find a range of perspectives and expertise to help you learn and grow. If that sounds like your kind of team, we'd like to hear from you. The role In this role, reporting to the Senior Operations Manager, you will be responsible for ensuring that all cyber projects are billed both accurately and in a timely manner on a global basis. You'll work closely with the global cyber operations team, as well as project managers and product owners from all practice areas, to fully understand the specific billing requirements on a project-by-project and account-by-account basis. Your responsibilities will extend to contributing to broader financial operations, such as participating in month end and year end closing activities and supporting cash collection efforts. Your responsibilities will be: Preparing and sending invoices in line with S RM processes. This role is applicable to all cyber practice areas on a global basis Collaborating with project managers to confirm the accurate recording of billable hours and any additional charges Working closely with the product owners to ensure accurate reconciliation of monthly bills Handling internal and external billing queries in a timely manner Ensuring that the CRM is updated to accurately reflect billing requirements Managing the WIP tracker at month end and working closely with the Finance team to ensure all monthly revenue is accurately reflected Tracking aged debt and working closely with the Credit Control Manager to address outstanding balances Identifying any process improvements to ensure billing is as efficient as possible What we're looking for We think candidates with the following skills and experience are likely to succeed as a Billing Coordinator at S RM. That said, if you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box-we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. We're looking for someone that is able to adapt to change and work comfortably in a fast paced environment, this person will have some or all of these skills: Degree level education or equivalent experience Ideally some experience in a similar role, financial operations, financial administration Experience working with both finance and CRM systems The Ideal candidate will also likely have the following key personal skills and attributes: Excellent planning and organisational skills Excellent stakeholder (both internal and external) and communication skills Excellent attention to detail A proven ability to work unsupervised A proactive approach and a willingness to work outside the job specification when required Excellent interpersonal skills Our benefits We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, including: 25 days holiday per year in addition to bank holidays (+1 day for every year of service up to a maximum of 30 days). Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education Life Insurance 4X Annual salary Parental Support Fertility treatment leave - 5 days of leave per cycle of treatment per year; Maternity leave - 26 weeks of full pay followed by 13 weeks of half pay; Paternity leave - 6 weeks of full pay. Various Health and Medical Benefits Private dental and medical insurance (taxable benefit); Virtual GP for you and your family members that live in the same household; Gym discounts for you and your partner; EAP programme for you and your immediate family; Free access to the mindfulness app Headspace; The successful candidate must have permission to work in the United Kingdom by the start of their employment. To apply for this role, please submit an up-to-date CV through this link: Job Application for Billing Coordinator at S-RM Subscribe to our insights Get industry news and expert insights straight to your inbox.
Feb 11, 2026
Full time
Billing Coordinator, London S-RM is seeking a Billing Coordinator to join our Cyber Security team in London. Cyber Security London Who we are S-RM is a global intelligence and cyber security consultancy. Since 2005, we've helped some of the most demanding clients in the world solve some of their toughest information security challenges. We've been able to do this because of our outstanding people. We're committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success. But we also know that work isn't everything. It's about the lives and careers it helps us build. We're immensely proud of this culture and we invest in our people's wellbeing, learning, and ideas every day. We're excited you're thinking about joining us. Working Cyber at S-RM Our Cyber Security division is the fastest-growing part of S-RM. The cyber sector is always evolving, and our Advisory, Ethical Hacking, and Incident Response practices are in more demand than ever. We're building a team to meet this challenge. We're quick to respond, innovate, and improve. We don't get too hung up on hierarchy or bureaucracy. If your ideas are good enough, we'll empower you to implement them. If you're the best person to talk to a customer, you'll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back. We also don't believe there's a typical cyber security professional. We've built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more. You'll always find a range of perspectives and expertise to help you learn and grow. If that sounds like your kind of team, we'd like to hear from you. The role In this role, reporting to the Senior Operations Manager, you will be responsible for ensuring that all cyber projects are billed both accurately and in a timely manner on a global basis. You'll work closely with the global cyber operations team, as well as project managers and product owners from all practice areas, to fully understand the specific billing requirements on a project-by-project and account-by-account basis. Your responsibilities will extend to contributing to broader financial operations, such as participating in month end and year end closing activities and supporting cash collection efforts. Your responsibilities will be: Preparing and sending invoices in line with S RM processes. This role is applicable to all cyber practice areas on a global basis Collaborating with project managers to confirm the accurate recording of billable hours and any additional charges Working closely with the product owners to ensure accurate reconciliation of monthly bills Handling internal and external billing queries in a timely manner Ensuring that the CRM is updated to accurately reflect billing requirements Managing the WIP tracker at month end and working closely with the Finance team to ensure all monthly revenue is accurately reflected Tracking aged debt and working closely with the Credit Control Manager to address outstanding balances Identifying any process improvements to ensure billing is as efficient as possible What we're looking for We think candidates with the following skills and experience are likely to succeed as a Billing Coordinator at S RM. That said, if you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box-we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. We're looking for someone that is able to adapt to change and work comfortably in a fast paced environment, this person will have some or all of these skills: Degree level education or equivalent experience Ideally some experience in a similar role, financial operations, financial administration Experience working with both finance and CRM systems The Ideal candidate will also likely have the following key personal skills and attributes: Excellent planning and organisational skills Excellent stakeholder (both internal and external) and communication skills Excellent attention to detail A proven ability to work unsupervised A proactive approach and a willingness to work outside the job specification when required Excellent interpersonal skills Our benefits We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, including: 25 days holiday per year in addition to bank holidays (+1 day for every year of service up to a maximum of 30 days). Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education Life Insurance 4X Annual salary Parental Support Fertility treatment leave - 5 days of leave per cycle of treatment per year; Maternity leave - 26 weeks of full pay followed by 13 weeks of half pay; Paternity leave - 6 weeks of full pay. Various Health and Medical Benefits Private dental and medical insurance (taxable benefit); Virtual GP for you and your family members that live in the same household; Gym discounts for you and your partner; EAP programme for you and your immediate family; Free access to the mindfulness app Headspace; The successful candidate must have permission to work in the United Kingdom by the start of their employment. To apply for this role, please submit an up-to-date CV through this link: Job Application for Billing Coordinator at S-RM Subscribe to our insights Get industry news and expert insights straight to your inbox.
RMK Talent Solutions is partnering with a leading investment management company based in Nottingham to find a dedicated Sales Support Analyst. This role offers an exciting opportunity for individuals who possess a strong analytical mindset, enjoy engaging with data, and have a passion for supporting sales in a dynamic environment. You will play a vital part in providing essential support to the strategic partners team, working closely with key clients (top tier wealth managers and financial advisers) and colleagues to ensure seamless operations and high-quality service delivery. The ideal candidate is curious, proactive, and committed to working with integrity and professionalism. Responsibilities Assist the sales team with data analysis, reporting, and forecasting to support sales strategies and decision-making. Provide support to key clients by managing queries, preparing reports, and ensuring efficient communication channels. Utilise Excel to compile, analyse, and visualise data, supporting strategic initiatives with accurate insights. Coordinate and facilitate regular updates and meetings with stakeholders, ensuring timely delivery of information. Maintain and update CRM and other relevant databases, ensuring data accuracy and integrity. Support the team in preparing presentations and sales documentation as needed. Requirements Strong analytical skills with experience working in data-intensive environments. Proficiency in Excel, including advanced functions such as pivot tables, VLOOKUPs, and data visualisation. Excellent communication and organisational abilities, with a proactive approach to work. Prior experience supporting sales teams or client management is advantageous. A curious mindset with the ability to work independently and ethically in a demanding environment. Experience within investment management or related financial services is desirable, but not essential. Joining this organisation means becoming part of a reputable firm that values professionalism, innovation, and employee development. You will benefit from a competitive salary, ongoing professional growth opportunities, and a positive supportive team environment where your skills can truly make an impact. If you are a driven individual with a passion for data, sales support, and analytics, we encourage you to apply for this exciting role today. Take the next step in your career with RMK Talent Solutions and help us find the perfect fit for your talents.
Feb 11, 2026
Full time
RMK Talent Solutions is partnering with a leading investment management company based in Nottingham to find a dedicated Sales Support Analyst. This role offers an exciting opportunity for individuals who possess a strong analytical mindset, enjoy engaging with data, and have a passion for supporting sales in a dynamic environment. You will play a vital part in providing essential support to the strategic partners team, working closely with key clients (top tier wealth managers and financial advisers) and colleagues to ensure seamless operations and high-quality service delivery. The ideal candidate is curious, proactive, and committed to working with integrity and professionalism. Responsibilities Assist the sales team with data analysis, reporting, and forecasting to support sales strategies and decision-making. Provide support to key clients by managing queries, preparing reports, and ensuring efficient communication channels. Utilise Excel to compile, analyse, and visualise data, supporting strategic initiatives with accurate insights. Coordinate and facilitate regular updates and meetings with stakeholders, ensuring timely delivery of information. Maintain and update CRM and other relevant databases, ensuring data accuracy and integrity. Support the team in preparing presentations and sales documentation as needed. Requirements Strong analytical skills with experience working in data-intensive environments. Proficiency in Excel, including advanced functions such as pivot tables, VLOOKUPs, and data visualisation. Excellent communication and organisational abilities, with a proactive approach to work. Prior experience supporting sales teams or client management is advantageous. A curious mindset with the ability to work independently and ethically in a demanding environment. Experience within investment management or related financial services is desirable, but not essential. Joining this organisation means becoming part of a reputable firm that values professionalism, innovation, and employee development. You will benefit from a competitive salary, ongoing professional growth opportunities, and a positive supportive team environment where your skills can truly make an impact. If you are a driven individual with a passion for data, sales support, and analytics, we encourage you to apply for this exciting role today. Take the next step in your career with RMK Talent Solutions and help us find the perfect fit for your talents.
Job Title: Recovery Analyst Reports to: Credit Control Manager Responsibilities: • Take pride in your work and exercise a high level of due diligence when managing your open loan case portfolio. • Support the Credit Control Manager by collating and providing data from your open loan portfolio when required. • Build and maintain strong working relationships with clients within your portfolio. • Manage and respond promptly to communications assigned to you within the credit control email account. • Develop a strong understanding of the CRM system and proactively suggest system or process improvements to the Credit Control Manager and Head of Operations. • Manage loan accounts passed to you by the credit control team, particularly customers in arrears who are no longer responsive. • Conduct in-depth online investigations using tools such as Companies House and social media platforms. • Carry out personal and asset tracing to gain a full understanding of each customer s circumstances. • Ensure all chase notes are accurate and up to date so the wider team has full visibility of account activity and management. • Make regular contact with customers to understand their financial circumstances, negotiate repayment arrangements, and get accounts back on track. • Collect payments using approved methods, ensuring all payments are accurately logged and reconciled. • Manage payment reminders and requests for customer bank statements. • Take ownership of requesting, reviewing, and assessing bank statements, using sound judgement to propose appropriate outcomes such as reduced payment plans. • Be fully informed on each customer s situation prior to making contact and prepared for challenging conversations with clear objectives. • Schedule compliance visits to customer business or home addresses when required, ensuring the Collections Pipeline is updated and all visit requirements are completed. • Regularly monitor Companies House for any changes relating to customers, making this a daily task. • Demonstrate a strong understanding of liquidations and insolvencies, including how they impact recovery strategy and escalation decisions. • Work proactively towards achieving weekly performance targets. • Maintain accurate file management on the server, ensuring documents are consistently named and stored in the correct folders (e.g. Closed, Recoveries, Courtney & Courtney). • Make informed decisions to escalate cases to legal liaisons once all recovery options have been exhausted. • Demonstrate a clear understanding of the Security Register before taking enforcement action. Our client is a small but growing team based in Windsor with a fast-paced workplace culture. There will be plenty of opportunities for you to build your career here with as we are in a period of growth and are passionate about investing in our team. Our office is a 1-minute walk from Windsor & Eton Riverside train station. Our office hours are Monday to Friday 08:30am to 5:00pm.
Feb 10, 2026
Full time
Job Title: Recovery Analyst Reports to: Credit Control Manager Responsibilities: • Take pride in your work and exercise a high level of due diligence when managing your open loan case portfolio. • Support the Credit Control Manager by collating and providing data from your open loan portfolio when required. • Build and maintain strong working relationships with clients within your portfolio. • Manage and respond promptly to communications assigned to you within the credit control email account. • Develop a strong understanding of the CRM system and proactively suggest system or process improvements to the Credit Control Manager and Head of Operations. • Manage loan accounts passed to you by the credit control team, particularly customers in arrears who are no longer responsive. • Conduct in-depth online investigations using tools such as Companies House and social media platforms. • Carry out personal and asset tracing to gain a full understanding of each customer s circumstances. • Ensure all chase notes are accurate and up to date so the wider team has full visibility of account activity and management. • Make regular contact with customers to understand their financial circumstances, negotiate repayment arrangements, and get accounts back on track. • Collect payments using approved methods, ensuring all payments are accurately logged and reconciled. • Manage payment reminders and requests for customer bank statements. • Take ownership of requesting, reviewing, and assessing bank statements, using sound judgement to propose appropriate outcomes such as reduced payment plans. • Be fully informed on each customer s situation prior to making contact and prepared for challenging conversations with clear objectives. • Schedule compliance visits to customer business or home addresses when required, ensuring the Collections Pipeline is updated and all visit requirements are completed. • Regularly monitor Companies House for any changes relating to customers, making this a daily task. • Demonstrate a strong understanding of liquidations and insolvencies, including how they impact recovery strategy and escalation decisions. • Work proactively towards achieving weekly performance targets. • Maintain accurate file management on the server, ensuring documents are consistently named and stored in the correct folders (e.g. Closed, Recoveries, Courtney & Courtney). • Make informed decisions to escalate cases to legal liaisons once all recovery options have been exhausted. • Demonstrate a clear understanding of the Security Register before taking enforcement action. Our client is a small but growing team based in Windsor with a fast-paced workplace culture. There will be plenty of opportunities for you to build your career here with as we are in a period of growth and are passionate about investing in our team. Our office is a 1-minute walk from Windsor & Eton Riverside train station. Our office hours are Monday to Friday 08:30am to 5:00pm.
Are you a creative, strategic marketer who thrives in a fast-paced environment and enjoys working at the intersection of business, government, and international finance? We're looking for a Marketing Manager to join the Office for Investment: Financial Services (OFI:FS) team - a unique public-private partnership supporting global financial services firms to establish or expand in the UK. This role is a secondment from the City of London Corporation into the OFI:FS, which brings together the Office for Investment, HM Treasury, the Financial Conduct Authority, and the Prudential Regulation Authority. You'll be part of a dynamic and collaborative team working to strengthen the UK's position as the world's leading financial services hub. As Marketing Manager, you'll play a key role in shaping and delivering compelling, data-driven marketing and communications activity that showcases the UK's financial services offer to international investors and stakeholders. In this role, you will: Lead and deliver the content marketing strategy for OFI:FS, ensuring materials are audience-focused and strategically aligned. Develop and manage high-impact, multichannel campaigns across digital, print, and events. Oversee the creation of data-driven, insight-led materials that position the UK as a global financial services leader. Collaborate with partners across government, regulators, and the City of London Corporation to coordinate communications activity. Manage media, web, and social content to enhance engagement and visibility. Line manage the Content and Insights Senior Analyst, ensuring the delivery of high-quality research and materials. Represent OFI:FS in marketing and communications discussions with internal and external stakeholders. We're looking for someone who is: A strategic, hands-on marketer with experience leading integrated campaigns from concept to delivery. Highly organised, proactive, and comfortable managing multiple priorities in a fast-paced environment. A confident communicator with excellent writing, editing, and presentation skills. Experienced in stakeholder engagement, including working with senior public and private sector audiences. Skilled in CRM systems, content management tools, and social media platforms. A collaborative team player who enjoys working across organisations to deliver shared goals. This is a unique opportunity to work at the heart of government and business - helping to shape how the UK tells its story as the world's leading financial centre. The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do. In addition to a competitive salary and membership of the excellent Local Government Pension Scheme, you can look forward to an all-round package of life-improving benefits and offers - from interest-free season ticket and bicycle loans to discounts on health and wellbeing, arts and culture. Closing date: 12 Noon on Friday 27th February 2026 To apply online please click the apply button. Alternatively, please contact (24 hr answerphone) quoting reference number OOIG1092 if you experience any difficulties. A minicom service for the hearing impaired is available on . The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.
Feb 10, 2026
Full time
Are you a creative, strategic marketer who thrives in a fast-paced environment and enjoys working at the intersection of business, government, and international finance? We're looking for a Marketing Manager to join the Office for Investment: Financial Services (OFI:FS) team - a unique public-private partnership supporting global financial services firms to establish or expand in the UK. This role is a secondment from the City of London Corporation into the OFI:FS, which brings together the Office for Investment, HM Treasury, the Financial Conduct Authority, and the Prudential Regulation Authority. You'll be part of a dynamic and collaborative team working to strengthen the UK's position as the world's leading financial services hub. As Marketing Manager, you'll play a key role in shaping and delivering compelling, data-driven marketing and communications activity that showcases the UK's financial services offer to international investors and stakeholders. In this role, you will: Lead and deliver the content marketing strategy for OFI:FS, ensuring materials are audience-focused and strategically aligned. Develop and manage high-impact, multichannel campaigns across digital, print, and events. Oversee the creation of data-driven, insight-led materials that position the UK as a global financial services leader. Collaborate with partners across government, regulators, and the City of London Corporation to coordinate communications activity. Manage media, web, and social content to enhance engagement and visibility. Line manage the Content and Insights Senior Analyst, ensuring the delivery of high-quality research and materials. Represent OFI:FS in marketing and communications discussions with internal and external stakeholders. We're looking for someone who is: A strategic, hands-on marketer with experience leading integrated campaigns from concept to delivery. Highly organised, proactive, and comfortable managing multiple priorities in a fast-paced environment. A confident communicator with excellent writing, editing, and presentation skills. Experienced in stakeholder engagement, including working with senior public and private sector audiences. Skilled in CRM systems, content management tools, and social media platforms. A collaborative team player who enjoys working across organisations to deliver shared goals. This is a unique opportunity to work at the heart of government and business - helping to shape how the UK tells its story as the world's leading financial centre. The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do. In addition to a competitive salary and membership of the excellent Local Government Pension Scheme, you can look forward to an all-round package of life-improving benefits and offers - from interest-free season ticket and bicycle loans to discounts on health and wellbeing, arts and culture. Closing date: 12 Noon on Friday 27th February 2026 To apply online please click the apply button. Alternatively, please contact (24 hr answerphone) quoting reference number OOIG1092 if you experience any difficulties. A minicom service for the hearing impaired is available on . The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.
CRM Process Change Analyst - Fixed Term Contract Contract: Fixed Term Contract (ends on 31st December 2026), full time (35 hours per week) Salary: £35,776 - £41,600 per annum plus benefits Location: Shilton Road, Burford OX18 4PF (Hybrid) Closing date: Sunday 22nd February 2026 Interview date: W/C 2nd March 2026 We're looking for a CRM Process Change Analyst (Microsoft Dynamics 365 CRM) to join our IS Enterprise Solutions Team, playing a crucial role in leading the process change and impact analysis of our operational system changes, ensuring it meets the needs of our supporters, customers, clients, and teams whilst going through an exciting time of change! More about the role Blue Cross is a complex organisation delivering a wide range of services, from veterinary care and fundraising to rehoming and education programmes. This breadth of activity is reflected in its Information Technology landscape, which includes a variety of specialist systems that support different parts of the organisation. Blue Cross works closely with strategic partners to deliver systems and processes that are fit for the future. The Enterprise Solutions Team are responsible for delivering integrated solutions with customer-centric, insight lead capabilities for our supporters, customers, clients, and teams to enable insight driven decisions to help deliver best in class user interactions and satisfaction. As our CRM Process Change Analyst, you will lead process change and impact analysis for operational system updates aligned to the to-be specifications, as well as support the transfer of these changes to users. You will translate operational procedures to support requirements gathering for the functional design, acting as a key intermediary between CRM Leads and the Business Analyst. You will also contribute to gap analysis activities and work closely with Process Owners and their teams to support knowledge transfer and process handovers through coaching, awareness, and clear documentation, ensuring operational system changes are effectively embedded. The role involves producing high quality operational system process and procedure documentation in collaboration with CRM Leads, using their guidance to shape clear and practical process definitions. You will apply your knowledge of Microsoft Dynamics 365 CRM, including entity creation, workflows, business rules and business process flows, to enhance procedures while continuously referencing project scope and objectives to ensure process change analysis remains relevant and aligned with programme goals. You will coordinate, communicate and organise project and organisational resources to support deliverables, while championing positive organisational change through the Central Platform programme. The role also includes participating in solution testing where required and collaborating effectively with third-party partners, the CRM steering group, CRM Project Manager, CRM Leads and the CRM Business Analyst to ensure successful delivery. About you You will be experienced in process or business change with a proven track record in CRM implementations and an interest in emerging Microsoft technologies, specifically MS Dynamics 365. Possessing in-depth functional knowledge of Microsoft Dynamics CRM, your effective verbal, written, and presentation skills enable you to work with both technical and non-technical colleagues at all levels of an organisation. You will be adept at negotiating, influencing, and engaging with stakeholders, quickly building credibility with colleagues and external parties. Essential knowledge, skills and experience: Demonstrable experience as a business or change analyst Experience working in significant technology change Implementations with an interest in emerging Microsoft CRM technologies and best practice Functional knowledge of Microsoft Dynamics CRM Ability to communicate, coach and negotiate with stakeholders at various levels How to apply Visit our website and click on the apply button to complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. About Blue Cross If you d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page
Feb 09, 2026
Full time
CRM Process Change Analyst - Fixed Term Contract Contract: Fixed Term Contract (ends on 31st December 2026), full time (35 hours per week) Salary: £35,776 - £41,600 per annum plus benefits Location: Shilton Road, Burford OX18 4PF (Hybrid) Closing date: Sunday 22nd February 2026 Interview date: W/C 2nd March 2026 We're looking for a CRM Process Change Analyst (Microsoft Dynamics 365 CRM) to join our IS Enterprise Solutions Team, playing a crucial role in leading the process change and impact analysis of our operational system changes, ensuring it meets the needs of our supporters, customers, clients, and teams whilst going through an exciting time of change! More about the role Blue Cross is a complex organisation delivering a wide range of services, from veterinary care and fundraising to rehoming and education programmes. This breadth of activity is reflected in its Information Technology landscape, which includes a variety of specialist systems that support different parts of the organisation. Blue Cross works closely with strategic partners to deliver systems and processes that are fit for the future. The Enterprise Solutions Team are responsible for delivering integrated solutions with customer-centric, insight lead capabilities for our supporters, customers, clients, and teams to enable insight driven decisions to help deliver best in class user interactions and satisfaction. As our CRM Process Change Analyst, you will lead process change and impact analysis for operational system updates aligned to the to-be specifications, as well as support the transfer of these changes to users. You will translate operational procedures to support requirements gathering for the functional design, acting as a key intermediary between CRM Leads and the Business Analyst. You will also contribute to gap analysis activities and work closely with Process Owners and their teams to support knowledge transfer and process handovers through coaching, awareness, and clear documentation, ensuring operational system changes are effectively embedded. The role involves producing high quality operational system process and procedure documentation in collaboration with CRM Leads, using their guidance to shape clear and practical process definitions. You will apply your knowledge of Microsoft Dynamics 365 CRM, including entity creation, workflows, business rules and business process flows, to enhance procedures while continuously referencing project scope and objectives to ensure process change analysis remains relevant and aligned with programme goals. You will coordinate, communicate and organise project and organisational resources to support deliverables, while championing positive organisational change through the Central Platform programme. The role also includes participating in solution testing where required and collaborating effectively with third-party partners, the CRM steering group, CRM Project Manager, CRM Leads and the CRM Business Analyst to ensure successful delivery. About you You will be experienced in process or business change with a proven track record in CRM implementations and an interest in emerging Microsoft technologies, specifically MS Dynamics 365. Possessing in-depth functional knowledge of Microsoft Dynamics CRM, your effective verbal, written, and presentation skills enable you to work with both technical and non-technical colleagues at all levels of an organisation. You will be adept at negotiating, influencing, and engaging with stakeholders, quickly building credibility with colleagues and external parties. Essential knowledge, skills and experience: Demonstrable experience as a business or change analyst Experience working in significant technology change Implementations with an interest in emerging Microsoft CRM technologies and best practice Functional knowledge of Microsoft Dynamics CRM Ability to communicate, coach and negotiate with stakeholders at various levels How to apply Visit our website and click on the apply button to complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. About Blue Cross If you d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page
Overview A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we're in the business of helping people thrive. Working in an ever-changing scale-up where things are messy and resources are limited isn't for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we're honest, we're probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you'll likely love it here. The people you'll like to work with and the systems you'll enjoy untangling: Role As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You'll own the single intake ("front door") for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards. Day to day, that means challenging requests like "I need a dashboard" and breaking them down into the real work underneath: Do we need a new Salesforce field or object change? Does the BigQuery pipeline need to be updated? Is the semantic layer ready for analysts to use? You'll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive. Essentially, to ensure you succeed in this role you're going to need 5+ years' experience in technical delivery, data operations, or technical project management A strong working understanding of the end-to-end data lifecycle (Salesforce BigQuery analytics tools such as Looker) Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams Conversational-level English (spoken and written) - English is our company language and used for all business-wide communication It will also help you to have Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience) What success looks like in your first months Launching a single, standardised intake process for all data requests Creating clear dependency visibility so teams aren't blocked by unclear hand-offs Cleaning up and restructuring existing backlogs so only "delivery-ready" work remains Benefits Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more. Our Diversity and Inclusion Commitment We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.
Feb 05, 2026
Full time
Overview A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we're in the business of helping people thrive. Working in an ever-changing scale-up where things are messy and resources are limited isn't for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we're honest, we're probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you'll likely love it here. The people you'll like to work with and the systems you'll enjoy untangling: Role As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You'll own the single intake ("front door") for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards. Day to day, that means challenging requests like "I need a dashboard" and breaking them down into the real work underneath: Do we need a new Salesforce field or object change? Does the BigQuery pipeline need to be updated? Is the semantic layer ready for analysts to use? You'll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive. Essentially, to ensure you succeed in this role you're going to need 5+ years' experience in technical delivery, data operations, or technical project management A strong working understanding of the end-to-end data lifecycle (Salesforce BigQuery analytics tools such as Looker) Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams Conversational-level English (spoken and written) - English is our company language and used for all business-wide communication It will also help you to have Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience) What success looks like in your first months Launching a single, standardised intake process for all data requests Creating clear dependency visibility so teams aren't blocked by unclear hand-offs Cleaning up and restructuring existing backlogs so only "delivery-ready" work remains Benefits Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more. Our Diversity and Inclusion Commitment We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.
Location: Aberdeen, Belfast, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, St Albans Connect to your Industry Deloitte has a thriving and growing Microsoft Technology Services Practice, and we want talented and energetic Dynamics Solution Developers to join our firm and grow with us. You will be a part of a team helping international organisations and iconic brands transform their core business capabilities. Whether you're working with clients on MSFT Dynamics alone or as part of a team delivering wider enterprise transformation, your expertise and collaboration with colleagues, will help clients achieve their outcomes for CRM. Your role as a Dynamics Developer is a key member of the technology team responsible for designing, developing, customising, and maintaining our clients MS Dynamics software solutions. This role involves expertise in coding, integration, and technical problem-solving to deliver robust and efficient Dynamics implementations. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity 1. Solution Design and Development: Collaborate with functional consultants and business analysts to understand system requirements and design specifications. Design, develop, configure and customise Dynamics modules, components, and features to meet business needs. Implement Dynamics solutions using appropriate development tools and language; write efficient and maintainable code using languages such as C#, .NET, JavaScript, HTML, and SQL. Customise entities, forms, fields, workflows, business rules, and other Dynamics components to align with client requirements. Develop client-side scripts, plugins, and integrations to extend Dynamics functionality. Identify opportunities for process optimisation, performance enhancement, and innovation in Dynamics development. 2. Integration and Data Migration: Design and implement data integration solutions between Microsoft Dynamics and other systems using APIs, connectors, and middleware. Perform data migration and transformation tasks to ensure smooth data transition into Dynamics applications. Comfortable leveraging Dynamics 365's analytics capabilities to gain insights into customer behaviour, trends, and customer satisfaction. This includes using Power BI for data visualisation and analysis. 3. Documentation, Testing and Debugging: Conduct unit testing and participate in integration testing to validate the functionality and performance of developed components. Debug and troubleshoot issues, identifying root causes and implementing effective solutions. Create technical documentation, including design documents, coding standards, and user guides. Use version control systems to manage and track changes to source code and configurations. Connect to your skills and professional experience All applicants must hold or be eligible to apply for UK Security clearance Functional/Technical Required foundational skills and experience Proven experience as a Dynamics Developer, including customization, integration, and coding. Experience in web development technologies like HTML, CSS, and ASP.NET. Knowledge of programming languages such as C#, JavaScript, and SQL. Relevant certifications in Microsoft Dynamics development (e.g. Microsoft Certified: Power Platform Developer Associate). Experience with Dynamics 365 SDK, plugins, custom workflows, and extensions. Knowledge of the Power Platform (Power Apps, Power Automate, Power BI) to extend and enhance Dynamics 365 capabilities. Understanding of data integration techniques and tools. Experience in modern CI/CD methodologies and pipeline tools (Azure DevOps, etc). Familiarity with REST APIs, SOAP web services, and integration techniques. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Desirable Dynamics specific skills and experience Relevant experience in either Consulting or one of the following industries: Financial Services, Public Sector (awareness of GDS standards), Energy, Resources and Industry, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, Media, Technology. Experience of developing and deploying custom solutions using Dynamics 365. Ability to Debug and troubleshoot Dynamics 365 applications. Full stack developer with Dynamics and front end development experience. Proven track record of designing & building usable and engaging digital experiences, demonstrating the ability to balance the need for effective business process and rich & accessible customer experiences. Experience using prototyping and development tools (e.g. Adobe Creative Cloud applications, Sketch, Invision, etc). Understanding of modern enterprise web content management systems, including implementation, maintenance and ongoing development. In depth understanding of the digital user interface -information architecture, interaction design, functionality and usability (including user research and user testing). Expert knowledge of web standards and web accessibility requirements, e.g. W3C recommendations. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Coming to Deloitte offered me the rare and valuable opportunity to really make a difference in the world, whilst at the same time develop my professional capabilities. Everyday, I work with varied communities of people who are dedicated, knowledgeable and focused on delivering the best for our clients." - Jordan, Technology & Transformation Our hybrid working policy You'll be based in one of UK locations with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you . click apply for full job details
Feb 05, 2026
Full time
Location: Aberdeen, Belfast, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, St Albans Connect to your Industry Deloitte has a thriving and growing Microsoft Technology Services Practice, and we want talented and energetic Dynamics Solution Developers to join our firm and grow with us. You will be a part of a team helping international organisations and iconic brands transform their core business capabilities. Whether you're working with clients on MSFT Dynamics alone or as part of a team delivering wider enterprise transformation, your expertise and collaboration with colleagues, will help clients achieve their outcomes for CRM. Your role as a Dynamics Developer is a key member of the technology team responsible for designing, developing, customising, and maintaining our clients MS Dynamics software solutions. This role involves expertise in coding, integration, and technical problem-solving to deliver robust and efficient Dynamics implementations. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity 1. Solution Design and Development: Collaborate with functional consultants and business analysts to understand system requirements and design specifications. Design, develop, configure and customise Dynamics modules, components, and features to meet business needs. Implement Dynamics solutions using appropriate development tools and language; write efficient and maintainable code using languages such as C#, .NET, JavaScript, HTML, and SQL. Customise entities, forms, fields, workflows, business rules, and other Dynamics components to align with client requirements. Develop client-side scripts, plugins, and integrations to extend Dynamics functionality. Identify opportunities for process optimisation, performance enhancement, and innovation in Dynamics development. 2. Integration and Data Migration: Design and implement data integration solutions between Microsoft Dynamics and other systems using APIs, connectors, and middleware. Perform data migration and transformation tasks to ensure smooth data transition into Dynamics applications. Comfortable leveraging Dynamics 365's analytics capabilities to gain insights into customer behaviour, trends, and customer satisfaction. This includes using Power BI for data visualisation and analysis. 3. Documentation, Testing and Debugging: Conduct unit testing and participate in integration testing to validate the functionality and performance of developed components. Debug and troubleshoot issues, identifying root causes and implementing effective solutions. Create technical documentation, including design documents, coding standards, and user guides. Use version control systems to manage and track changes to source code and configurations. Connect to your skills and professional experience All applicants must hold or be eligible to apply for UK Security clearance Functional/Technical Required foundational skills and experience Proven experience as a Dynamics Developer, including customization, integration, and coding. Experience in web development technologies like HTML, CSS, and ASP.NET. Knowledge of programming languages such as C#, JavaScript, and SQL. Relevant certifications in Microsoft Dynamics development (e.g. Microsoft Certified: Power Platform Developer Associate). Experience with Dynamics 365 SDK, plugins, custom workflows, and extensions. Knowledge of the Power Platform (Power Apps, Power Automate, Power BI) to extend and enhance Dynamics 365 capabilities. Understanding of data integration techniques and tools. Experience in modern CI/CD methodologies and pipeline tools (Azure DevOps, etc). Familiarity with REST APIs, SOAP web services, and integration techniques. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Desirable Dynamics specific skills and experience Relevant experience in either Consulting or one of the following industries: Financial Services, Public Sector (awareness of GDS standards), Energy, Resources and Industry, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, Media, Technology. Experience of developing and deploying custom solutions using Dynamics 365. Ability to Debug and troubleshoot Dynamics 365 applications. Full stack developer with Dynamics and front end development experience. Proven track record of designing & building usable and engaging digital experiences, demonstrating the ability to balance the need for effective business process and rich & accessible customer experiences. Experience using prototyping and development tools (e.g. Adobe Creative Cloud applications, Sketch, Invision, etc). Understanding of modern enterprise web content management systems, including implementation, maintenance and ongoing development. In depth understanding of the digital user interface -information architecture, interaction design, functionality and usability (including user research and user testing). Expert knowledge of web standards and web accessibility requirements, e.g. W3C recommendations. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Coming to Deloitte offered me the rare and valuable opportunity to really make a difference in the world, whilst at the same time develop my professional capabilities. Everyday, I work with varied communities of people who are dedicated, knowledgeable and focused on delivering the best for our clients." - Jordan, Technology & Transformation Our hybrid working policy You'll be based in one of UK locations with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you . click apply for full job details
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Feb 05, 2026
Full time
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
We re currently working with a growing organisation who are looking to appoint a Business Development Analyst to support their ongoing expansion plans. This is a key hire for the business and will suit someone who enjoys research-led work and contributing directly to commercial growth. The Role This position will support the commercial growth of a well-established organisation by delivering high-quality research and insight across markets, competitors, and potential customers. The Business Development Analyst will work closely with senior stakeholders and commercial teams to gather, analyse, and interpret information that informs strategic decisions, new market entry, and business development activity. Responsibilities will include researching market conditions and trends, assessing growth opportunities, and evaluating competitive positioning. The role will also involve identifying and profiling prospective organisations, partners, and key decision-makers to support targeted outreach and long-term growth planning. A key part of the role is translating complex data into clear, practical insight. This will include producing structured reports, maintaining research documentation and CRM records, and presenting findings in a concise, commercially focused manner. The successful candidate will act as a central research resource for the business, contributing to proposals, presentations, and strategic discussions while ensuring decision-makers have access to accurate, up-to-date information. Candidate Requirements Essential Strong research and analytical skills Excellent communication and presentation skills Proficiency in Excel, Google Sheets, and research tools Ability to work independently and manage multiple priorities Desirable Experience using CRM systems (e.g. Glenniganst) Background in B2B research, consulting, business development, or strategy-focused roles Benefits Competitve salary Excellent career progression Life insurance Chrismas bonus Pension
Feb 04, 2026
Full time
We re currently working with a growing organisation who are looking to appoint a Business Development Analyst to support their ongoing expansion plans. This is a key hire for the business and will suit someone who enjoys research-led work and contributing directly to commercial growth. The Role This position will support the commercial growth of a well-established organisation by delivering high-quality research and insight across markets, competitors, and potential customers. The Business Development Analyst will work closely with senior stakeholders and commercial teams to gather, analyse, and interpret information that informs strategic decisions, new market entry, and business development activity. Responsibilities will include researching market conditions and trends, assessing growth opportunities, and evaluating competitive positioning. The role will also involve identifying and profiling prospective organisations, partners, and key decision-makers to support targeted outreach and long-term growth planning. A key part of the role is translating complex data into clear, practical insight. This will include producing structured reports, maintaining research documentation and CRM records, and presenting findings in a concise, commercially focused manner. The successful candidate will act as a central research resource for the business, contributing to proposals, presentations, and strategic discussions while ensuring decision-makers have access to accurate, up-to-date information. Candidate Requirements Essential Strong research and analytical skills Excellent communication and presentation skills Proficiency in Excel, Google Sheets, and research tools Ability to work independently and manage multiple priorities Desirable Experience using CRM systems (e.g. Glenniganst) Background in B2B research, consulting, business development, or strategy-focused roles Benefits Competitve salary Excellent career progression Life insurance Chrismas bonus Pension
We're seeking a driven and detail-oriented Customer Success Manager to own and lead Enterprise customer relationships with confidence and creativity. In this role, you'll take charge of roughly 20 accounts, ensuring every detail is managed and every interaction delivers value. You'll collaborate with analysts, product, engineering, and business teams to help customers fully adopt Novisto, achieve their goals, and grow their partnership with us. If you excel at steering calls, driving next steps, and thinking outside the box to solve challenges, we'd love to have you on the team! Your Responsibilities Will Include: Collaborate to Define Success: Partner with enterprise-level customers to establish clear objectives, milestones, and metrics aligned with their goals, ensuring shared accountability for achieving meaningful outcomes. Operate with a "One Team" Mentality: Champion internal collaboration and alignment to drive exceptional results for your customers. Work closely with ESG Implementation, ESG Adoption Services, Product, and other teams to ensure we operate in lockstep and deliver the best possible outcomes. Build Strategic Relationships: Develop strong, trusted relationships with customers by deeply understanding their evolving business priorities and ESG goals. Focus on multi-threading accounts and fostering strong executive-level connections. Drive Platform Engagement: Lead initiatives that expand platform adoption and deepen customer satisfaction, such as tailored training, enablement programs, internal marketing campaigns, and evangelism efforts. Lead Commercial Outcomes: Own all renewal and expansion efforts, focusing on delivering meaningful customer value. Ensure renewals are secured ahead of deadlines and captured in the CRM. Proactively lead renewal conversations, identify opportunities to enhance customer value, and manage expansion efforts end-to-end, with support from CS leadership as needed. Manage Projects with Precision: Oversee customer projects from start to finish, including scope, deliverables, timelines, and communication. Anticipate challenges and coordinate cross-functional solutions to ensure success. Deliver Seamless Onboarding: Partner with the ESG Implementation Services team to deliver comprehensive training, equipping customers with the knowledge and confidence to fully leverage Novisto's platform. Showcase Impact: Highlight and share customer success stories that demonstrate the tangible value Novisto brings to their businesses, ensuring these stories are celebrated both externally and internally. What we are looking for: 3+ years of relevant work experience in Customer Success or Account Management teams Deep caring about customers and a natural ability to empathize with and advocate for them; Passion for the ESG industry; Strong communication and presentation skills in English and a second language (French, Spanish or German) (bilingualism required) Ability to independently prioritize work and autonomously manage a large workload; Track record of excellence; demonstrated excellence in work; Structured and analytical approach to any work plan; Entrepreneurial approach to testing hypotheses and quickly iterating on ideas; Startup, software development industry, and/or SaaS experience (Preferred) What we offer: Join an early-stage, well-financed company Advance Novisto's purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software Contribute your knowledge and insights to increase awareness and knowledge of sustainability Flexible schedules Stock option plan
Feb 04, 2026
Full time
We're seeking a driven and detail-oriented Customer Success Manager to own and lead Enterprise customer relationships with confidence and creativity. In this role, you'll take charge of roughly 20 accounts, ensuring every detail is managed and every interaction delivers value. You'll collaborate with analysts, product, engineering, and business teams to help customers fully adopt Novisto, achieve their goals, and grow their partnership with us. If you excel at steering calls, driving next steps, and thinking outside the box to solve challenges, we'd love to have you on the team! Your Responsibilities Will Include: Collaborate to Define Success: Partner with enterprise-level customers to establish clear objectives, milestones, and metrics aligned with their goals, ensuring shared accountability for achieving meaningful outcomes. Operate with a "One Team" Mentality: Champion internal collaboration and alignment to drive exceptional results for your customers. Work closely with ESG Implementation, ESG Adoption Services, Product, and other teams to ensure we operate in lockstep and deliver the best possible outcomes. Build Strategic Relationships: Develop strong, trusted relationships with customers by deeply understanding their evolving business priorities and ESG goals. Focus on multi-threading accounts and fostering strong executive-level connections. Drive Platform Engagement: Lead initiatives that expand platform adoption and deepen customer satisfaction, such as tailored training, enablement programs, internal marketing campaigns, and evangelism efforts. Lead Commercial Outcomes: Own all renewal and expansion efforts, focusing on delivering meaningful customer value. Ensure renewals are secured ahead of deadlines and captured in the CRM. Proactively lead renewal conversations, identify opportunities to enhance customer value, and manage expansion efforts end-to-end, with support from CS leadership as needed. Manage Projects with Precision: Oversee customer projects from start to finish, including scope, deliverables, timelines, and communication. Anticipate challenges and coordinate cross-functional solutions to ensure success. Deliver Seamless Onboarding: Partner with the ESG Implementation Services team to deliver comprehensive training, equipping customers with the knowledge and confidence to fully leverage Novisto's platform. Showcase Impact: Highlight and share customer success stories that demonstrate the tangible value Novisto brings to their businesses, ensuring these stories are celebrated both externally and internally. What we are looking for: 3+ years of relevant work experience in Customer Success or Account Management teams Deep caring about customers and a natural ability to empathize with and advocate for them; Passion for the ESG industry; Strong communication and presentation skills in English and a second language (French, Spanish or German) (bilingualism required) Ability to independently prioritize work and autonomously manage a large workload; Track record of excellence; demonstrated excellence in work; Structured and analytical approach to any work plan; Entrepreneurial approach to testing hypotheses and quickly iterating on ideas; Startup, software development industry, and/or SaaS experience (Preferred) What we offer: Join an early-stage, well-financed company Advance Novisto's purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software Contribute your knowledge and insights to increase awareness and knowledge of sustainability Flexible schedules Stock option plan
Chief Finance Officer (Interim), BOOKMARK READING CHARITY This role is for an Interim Chief Finance Officer at Bookmark Reading Charity, offering a 12-month fixed-term contract with a salary of £70,000-£80,000. Hybrid work location; two days per week in London. Overview Bookmark Reading Charity - we exist to change children's life stories through the joy of reading. As a leading reading charity for primary school children, we partner with schools to develop whole school reading cultures and provide one-to-one reading support. We are now growing fast and expanding into new areas, in addition to increasing our service lines. We have delivered the first year of our three-year strategy, where we are working towards partnering with 1,000 primary schools, where 500,000 children will benefit from a Bookmark literacy programme. Following an internal interim promotion, we are seeking a Chief Finance Officer (interim) to join the team on a 12-month fixed-term contract. The CFO role is a key member of the Senior Leadership Team, responsible for the foundations of the core functions in the Charity. The individual will lead a varied portfolio, whilst also supporting the wider organisation to reach our ambitious targets. This role will suit someone who is able to provide strategic support, see the big picture, improve processes and get hands-on in the detail. Responsibilities Finance - Responsible for the day-to-day financial and commercial excellence of Bookmark. This is a varied role which will require you to be hands-on with the numbers and processes. Maintain and improve financial policies and procedures, internal controls, corporate governance and risk management frameworks. Responsible for cash management, and cash and reserves forecasting. Oversee delivery of monthly management accounts, annual financial statements and financial compliance for all entities. Preparation of financial reports for the Board of Trustees and Finance & Risk Committee including Bookmark's Treasurer. Financial planning - maintenance of rolling forecast projections (including operating model) to forecast future financial performance, prepare business cases and sensitivity analysis, and update the 3-year business plan on an annual basis. Advising on SORP and other financial accounting issues. Managing external relationships with auditors, payroll providers and bankers. Responsible for tax, gift aid reclaims, VAT and company secretarial matters. Commercial, legal and fundraising matters - Maintain and develop improvements to reporting on the ongoing cost of a reading session; lead and support the team on the charity's commercial agreements, including school contracts, grant and other donor contracts, commercial participator agreements, professional fundraiser agreements, IP licenses and all associated guidelines; manage relationships with external lawyers for all legal matters; work with the fundraising team to develop a case for support for donors and specific funding bids. Data and operations - Matrix leadership, accountable for operational excellence and contributing insights into key business drivers and KPIs; work with the Data and Impact Analyst to inform innovation and prioritisation; increase richness and value of data and management information; build a Target Operating Model with SLT and lead transformation for the next strategic period; identify opportunities to improve processes across the charity. Technology - Support the technology team with day-to-day management; collaborate with the CRM & Technology Manager to ensure cost-effectiveness and fit-for-purpose technology; act as Data Protection Officer in collaboration with the Technology team. HR - Support the HR Manager with delivery of day-to-day HR services; ensure HR processes are efficient, consistent and compliant; oversee payroll processes in conjunction with HR and Finance. Governance and policies - Responsible for all statutory filings; lead robust reporting to the Trustee Board, Finance & Risk Committee and Operations Board; maintain the policy log and update policies on a rolling basis. General responsibilities - Direct line management of four individuals (wider department of six); member of the Senior Leadership Team; act as Health and Safety Officer and oversee practices as appropriate. Person Specification / Qualifications Qualified Accountant with proven success in a commercially focused finance role. Commercially astute, technically strong, hands-on, dynamic, insightful and an influential leader with the ability to operate at both strategic and operational levels. Robust understanding of financial systems (Xero), CRM platforms, business intelligence systems and target operating models. Service delivery focused with a desire to achieve targets and objectives. Excellent IT, organisational and interpersonal skills with the ability to develop open and collaborative relationships. Flexible, adaptable, tenacious and thrives in a fast-paced growth environment. Structured problem-solving approach with excellent attention to detail. Proficient in Microsoft Office (Word, PowerPoint, Excel). Excellent verbal and written communication, including strong presentational skills. High integrity with a commitment to good governance. Passionate about our vision and mission; willingness and suitability to work with children and young adults. Contract & Location Contract type: Fixed-term contract (12 months), full-time. Start date: ASAP. Salary: £70,000-£80,000. Location: Bookmark Reading Charity, London (minimum two days per week at the Bookmark office). Reporting to: Chief Executive Officer (interim). Application Application deadline: rolling with active shortlisting and interviews; applications are submitted. Note: This description consolidates the role and responsibilities as provided. It excludes boilerplate and non-relevant site notices.
Feb 03, 2026
Full time
Chief Finance Officer (Interim), BOOKMARK READING CHARITY This role is for an Interim Chief Finance Officer at Bookmark Reading Charity, offering a 12-month fixed-term contract with a salary of £70,000-£80,000. Hybrid work location; two days per week in London. Overview Bookmark Reading Charity - we exist to change children's life stories through the joy of reading. As a leading reading charity for primary school children, we partner with schools to develop whole school reading cultures and provide one-to-one reading support. We are now growing fast and expanding into new areas, in addition to increasing our service lines. We have delivered the first year of our three-year strategy, where we are working towards partnering with 1,000 primary schools, where 500,000 children will benefit from a Bookmark literacy programme. Following an internal interim promotion, we are seeking a Chief Finance Officer (interim) to join the team on a 12-month fixed-term contract. The CFO role is a key member of the Senior Leadership Team, responsible for the foundations of the core functions in the Charity. The individual will lead a varied portfolio, whilst also supporting the wider organisation to reach our ambitious targets. This role will suit someone who is able to provide strategic support, see the big picture, improve processes and get hands-on in the detail. Responsibilities Finance - Responsible for the day-to-day financial and commercial excellence of Bookmark. This is a varied role which will require you to be hands-on with the numbers and processes. Maintain and improve financial policies and procedures, internal controls, corporate governance and risk management frameworks. Responsible for cash management, and cash and reserves forecasting. Oversee delivery of monthly management accounts, annual financial statements and financial compliance for all entities. Preparation of financial reports for the Board of Trustees and Finance & Risk Committee including Bookmark's Treasurer. Financial planning - maintenance of rolling forecast projections (including operating model) to forecast future financial performance, prepare business cases and sensitivity analysis, and update the 3-year business plan on an annual basis. Advising on SORP and other financial accounting issues. Managing external relationships with auditors, payroll providers and bankers. Responsible for tax, gift aid reclaims, VAT and company secretarial matters. Commercial, legal and fundraising matters - Maintain and develop improvements to reporting on the ongoing cost of a reading session; lead and support the team on the charity's commercial agreements, including school contracts, grant and other donor contracts, commercial participator agreements, professional fundraiser agreements, IP licenses and all associated guidelines; manage relationships with external lawyers for all legal matters; work with the fundraising team to develop a case for support for donors and specific funding bids. Data and operations - Matrix leadership, accountable for operational excellence and contributing insights into key business drivers and KPIs; work with the Data and Impact Analyst to inform innovation and prioritisation; increase richness and value of data and management information; build a Target Operating Model with SLT and lead transformation for the next strategic period; identify opportunities to improve processes across the charity. Technology - Support the technology team with day-to-day management; collaborate with the CRM & Technology Manager to ensure cost-effectiveness and fit-for-purpose technology; act as Data Protection Officer in collaboration with the Technology team. HR - Support the HR Manager with delivery of day-to-day HR services; ensure HR processes are efficient, consistent and compliant; oversee payroll processes in conjunction with HR and Finance. Governance and policies - Responsible for all statutory filings; lead robust reporting to the Trustee Board, Finance & Risk Committee and Operations Board; maintain the policy log and update policies on a rolling basis. General responsibilities - Direct line management of four individuals (wider department of six); member of the Senior Leadership Team; act as Health and Safety Officer and oversee practices as appropriate. Person Specification / Qualifications Qualified Accountant with proven success in a commercially focused finance role. Commercially astute, technically strong, hands-on, dynamic, insightful and an influential leader with the ability to operate at both strategic and operational levels. Robust understanding of financial systems (Xero), CRM platforms, business intelligence systems and target operating models. Service delivery focused with a desire to achieve targets and objectives. Excellent IT, organisational and interpersonal skills with the ability to develop open and collaborative relationships. Flexible, adaptable, tenacious and thrives in a fast-paced growth environment. Structured problem-solving approach with excellent attention to detail. Proficient in Microsoft Office (Word, PowerPoint, Excel). Excellent verbal and written communication, including strong presentational skills. High integrity with a commitment to good governance. Passionate about our vision and mission; willingness and suitability to work with children and young adults. Contract & Location Contract type: Fixed-term contract (12 months), full-time. Start date: ASAP. Salary: £70,000-£80,000. Location: Bookmark Reading Charity, London (minimum two days per week at the Bookmark office). Reporting to: Chief Executive Officer (interim). Application Application deadline: rolling with active shortlisting and interviews; applications are submitted. Note: This description consolidates the role and responsibilities as provided. It excludes boilerplate and non-relevant site notices.
Bookmark Reading Charity
City Of Westminster, London
Bookmark Reading Charity - we exist to change children's life stories through the joy of reading. In a 'normal' year, one in four children in an average class will leave primary school unable to read well. These children will struggle in school and beyond. They are at risk of becoming one of the 7 million UK adults who struggle with basic reading every day. Reading isn't just about books. It's about reading a road sign, a safety manual, a birthday card. It's understanding a job application and the prescription that could help save your life. Children from disadvantaged homes are most at risk: four in ten children on free school meals are not able to read well by the age of 11. Poor literacy can lead to limited job prospects, poor health, low self-esteem, and even reduced life expectancy. At Bookmark, we want every child to read. As a leading reading charity for primary school children, we partner with schools to develop whole school reading cultures and provide one-to-one reading support. Through our flexible volunteer-led programme, we give children the reading skills and confidence they need for a fair chance in life. We are now growing fast and expanding into new areas, in addition to increasing our service lines. We have delivered the first year of our three-year strategy, where we are working towards partnering with 1,000 primary schools, where 500,000 children will benefit from a Bookmark literacy programme. Following an internal interim promotion, we are seeking a Chief Finance Officer (interim) to join the team on a 12-month fixed-term contract. The CFO role is a key member of the Senior Leadership Team, responsible for the foundations of the core functions in the Charity. The individual will lead a varied portfolio, whilst also supporting the wider organisation to reach our ambitious targets. This role will suit someone who is able to provide strategic support, see the big picture, improve processes and get hands-on in the detail. Chief Finance Officer (interim) Responsibilities Finance Responsible for the day-to-day financial and commercial excellence of Bookmark. This is a varied role which will require you to be hands-on with the numbers and processes Maintain and improve financial policies and procedures, internal controls, corporate governance and risk management frameworks Responsible for cash management, and cash and reserves forecasting Oversee delivery of monthly management accounts, annual financial statements and financial compliance for all entities Preparation of financial reports for the Board of Trustees and Finance & Risk Committee including Bookmark's Treasurer Financial planning - maintenance of rolling forecast projections (including operating model) to forecast future financial performance, prepare business cases and sensitivity analysis, and update the 3-year business plan on an annual basis Advising on SORP and other financial accounting issues Managing external relationships with auditors, payroll providers and bankers Responsible for tax, gift aid reclaims, VAT and company secretarial matters Commercial, legal and fundraising matters Maintain and develop improvements to reporting on the ongoing cost of a reading session Responsible for leading and supporting the team on the charity's commercial agreements, including school contracts, grant and other donor contracts, commercial participator agreements, professional fundraiser agreements, IP licenses and all associated guidelines Manage the relationships with our external lawyers for all legal matters, including internal legal processes Work with the fundraising team to develop a case for support for donors and specific funding bids Data and operations Matrix leadership, accountable for operational excellence and contributing insights into key business drivers and insights/KPIs to inform prioritisation Working with the Data and Impact Analyst, contribute insights into key business drivers to inform innovation and prioritisation, ensuring a sustainable business model Increase richness and value of data and management information, driving decisions and efficiencies Work closely with the Senior Leadership Team to build a challenging, yet achievable Target Operating Model, identifying and resolving risks in order to achieve and exceed the targets Oversee the transformation of our target operating model in preparation for the next strategic period Proactively identify opportunities to improve Bookmark's processes across all areas Technology Support the technology team with the day-to-day management of the technology ecosystem Work with the CRM & Technology Manager to ensure the technology ecosystem is cost-effective, fit for purpose and right for the charities Act as Data Protection Officer, working with the Technology team HR Support the HR Manager with the delivery of day-to-day HR services across the organisation Ensure HR processes are efficient, consistent and compliant Oversee the payroll processes in conjunction with the HR and Finance functions Governance and policies Responsible for all statutory filings for the Charity and its trading subsidiary Lead the preparation of robust reporting to the Trustee Board, Finance & Risk Committee and the Operations Board Maintain the policy log and work with senior colleagues to revise, adapt and update policies on a rolling basis General responsibilities Direct line management of four individuals, with a wider department of six Member of the Senior Leadership Team Act as Health and Safety Officer for the Charity and oversee health and safety practices as appropriate Person Specification Qualified Accountant with proven success in a commercially focused finance role Commercially astute, technically strong, hands-on, dynamic, insightful and an influential leader with the ability to operate at both strategic and operational levels Robust understanding of financial systems (Xero), CRM platforms, business intelligence systems and target operating models Service delivery focused with a desire to achieve targets and objectives Superb IT, organisational and interpersonal skills with the ability to develop open and collaborative relationships Flexible, adaptable, tenacious and enjoys working in a fast-paced growth environment Structured problem-solving approach with excellent attention to detail Proficient in Microsoft Office suite (particularly Word, PowerPoint and Excel) Excellent communication skills, both verbal and written, including strong presentational skills High integrity with a commitment to good governance Passionate about our vision and mission Willingness and suitability to work with children and young adults Contract type : Fixed-term contract (12 months), full-time Start date: ASAP Salary: £70,000-£80,000 Reporting to: Chief Executive Officer (interim) Location: Bookmark Reading Charity, Charles House, 5-11 Regent Street Saint James's, London SW1Y 4LR. Minimum two days per week based at the Bookmark office Application deadline: rolling with active shortlisting and interviews and applications are submitted.
Feb 01, 2026
Full time
Bookmark Reading Charity - we exist to change children's life stories through the joy of reading. In a 'normal' year, one in four children in an average class will leave primary school unable to read well. These children will struggle in school and beyond. They are at risk of becoming one of the 7 million UK adults who struggle with basic reading every day. Reading isn't just about books. It's about reading a road sign, a safety manual, a birthday card. It's understanding a job application and the prescription that could help save your life. Children from disadvantaged homes are most at risk: four in ten children on free school meals are not able to read well by the age of 11. Poor literacy can lead to limited job prospects, poor health, low self-esteem, and even reduced life expectancy. At Bookmark, we want every child to read. As a leading reading charity for primary school children, we partner with schools to develop whole school reading cultures and provide one-to-one reading support. Through our flexible volunteer-led programme, we give children the reading skills and confidence they need for a fair chance in life. We are now growing fast and expanding into new areas, in addition to increasing our service lines. We have delivered the first year of our three-year strategy, where we are working towards partnering with 1,000 primary schools, where 500,000 children will benefit from a Bookmark literacy programme. Following an internal interim promotion, we are seeking a Chief Finance Officer (interim) to join the team on a 12-month fixed-term contract. The CFO role is a key member of the Senior Leadership Team, responsible for the foundations of the core functions in the Charity. The individual will lead a varied portfolio, whilst also supporting the wider organisation to reach our ambitious targets. This role will suit someone who is able to provide strategic support, see the big picture, improve processes and get hands-on in the detail. Chief Finance Officer (interim) Responsibilities Finance Responsible for the day-to-day financial and commercial excellence of Bookmark. This is a varied role which will require you to be hands-on with the numbers and processes Maintain and improve financial policies and procedures, internal controls, corporate governance and risk management frameworks Responsible for cash management, and cash and reserves forecasting Oversee delivery of monthly management accounts, annual financial statements and financial compliance for all entities Preparation of financial reports for the Board of Trustees and Finance & Risk Committee including Bookmark's Treasurer Financial planning - maintenance of rolling forecast projections (including operating model) to forecast future financial performance, prepare business cases and sensitivity analysis, and update the 3-year business plan on an annual basis Advising on SORP and other financial accounting issues Managing external relationships with auditors, payroll providers and bankers Responsible for tax, gift aid reclaims, VAT and company secretarial matters Commercial, legal and fundraising matters Maintain and develop improvements to reporting on the ongoing cost of a reading session Responsible for leading and supporting the team on the charity's commercial agreements, including school contracts, grant and other donor contracts, commercial participator agreements, professional fundraiser agreements, IP licenses and all associated guidelines Manage the relationships with our external lawyers for all legal matters, including internal legal processes Work with the fundraising team to develop a case for support for donors and specific funding bids Data and operations Matrix leadership, accountable for operational excellence and contributing insights into key business drivers and insights/KPIs to inform prioritisation Working with the Data and Impact Analyst, contribute insights into key business drivers to inform innovation and prioritisation, ensuring a sustainable business model Increase richness and value of data and management information, driving decisions and efficiencies Work closely with the Senior Leadership Team to build a challenging, yet achievable Target Operating Model, identifying and resolving risks in order to achieve and exceed the targets Oversee the transformation of our target operating model in preparation for the next strategic period Proactively identify opportunities to improve Bookmark's processes across all areas Technology Support the technology team with the day-to-day management of the technology ecosystem Work with the CRM & Technology Manager to ensure the technology ecosystem is cost-effective, fit for purpose and right for the charities Act as Data Protection Officer, working with the Technology team HR Support the HR Manager with the delivery of day-to-day HR services across the organisation Ensure HR processes are efficient, consistent and compliant Oversee the payroll processes in conjunction with the HR and Finance functions Governance and policies Responsible for all statutory filings for the Charity and its trading subsidiary Lead the preparation of robust reporting to the Trustee Board, Finance & Risk Committee and the Operations Board Maintain the policy log and work with senior colleagues to revise, adapt and update policies on a rolling basis General responsibilities Direct line management of four individuals, with a wider department of six Member of the Senior Leadership Team Act as Health and Safety Officer for the Charity and oversee health and safety practices as appropriate Person Specification Qualified Accountant with proven success in a commercially focused finance role Commercially astute, technically strong, hands-on, dynamic, insightful and an influential leader with the ability to operate at both strategic and operational levels Robust understanding of financial systems (Xero), CRM platforms, business intelligence systems and target operating models Service delivery focused with a desire to achieve targets and objectives Superb IT, organisational and interpersonal skills with the ability to develop open and collaborative relationships Flexible, adaptable, tenacious and enjoys working in a fast-paced growth environment Structured problem-solving approach with excellent attention to detail Proficient in Microsoft Office suite (particularly Word, PowerPoint and Excel) Excellent communication skills, both verbal and written, including strong presentational skills High integrity with a commitment to good governance Passionate about our vision and mission Willingness and suitability to work with children and young adults Contract type : Fixed-term contract (12 months), full-time Start date: ASAP Salary: £70,000-£80,000 Reporting to: Chief Executive Officer (interim) Location: Bookmark Reading Charity, Charles House, 5-11 Regent Street Saint James's, London SW1Y 4LR. Minimum two days per week based at the Bookmark office Application deadline: rolling with active shortlisting and interviews and applications are submitted.
Job Title: Digital Systems Engineer Location: London / Hybrid Salary : £45,000 - £55,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, Permanent Organisation Overview: The organisation is the trade association which brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve. With over 1100 members (the majority of which are SMEs) across the UK, the organisation creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Role purpose: We're looking for a Digital Systems Engineer to design, build, and continuously improve the internal digital tools that support our members and staff. Working as part of our Digital Team, you'll take a hands-on role in developing and maintaining our CRM, digital product stack and associated products and systems, building integrations and automations, and ensuring our tools are reliable, well-designed, and genuinely useful for the people who rely on them every day. Key Responsibilities: Design, build and improve internal systems: Customise and extend our Microsoft Dynamics 365 CRM Build and maintain integrations between systems using APIs Develop automations and backend services (e.g. Azure Functions) Improve system reliability, performance, and data quality Own internal digital products: Work with a Business Analyst and stakeholders to understand user needs Translate requirements into well-designed technical solutions Deliver changes iteratively and measure their impact Balance short-term fixes with longer-term improvements Support and enable colleagues: Act as a point of escalation for technical issues with internal tools Investigate and resolve problems efficiently Provide training, documentation, and guidance to help teams work confidently with digital systems Contribute to the wider digital team: Help shape standards, ways of working, and technical direction Share knowledge and support colleagues across the team Identify opportunities where digital tools can deliver meaningful improvements About you: Skills, Knowledge and Expertise: Essential Knowledge and Experience: Experience designing and maintaining internal digital systems Strong understanding of APIs, integrations, and data flows Ability to work closely with non-technical users and stakeholders A pragmatic, user-centred approach to building digital tools Programming experience Desired Knowledge and Experience: Experience with Microsoft Dynamics 365 or similar CRM platforms Experience building cloud-based services or automations (e.g. Azure) Experience working in small teams or resource-constrained environments Additional Information: This is a full time role based out of the organisation's London offices, however the organisation operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. About the organisation: We are a membership organisation that brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve in collaboration with our sister company. We collaborate across business, government and stakeholders to fulfil the potential of technology to deliver a stronger society and more sustainable future. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Please click APPLY to be redirected to our website to apply for this role. Candidates with experience of: IT Systems Engineer, Infrastructure Engineer, AWS Systems Engineer, IT Infrastructure Systems Engineer, Technical Developer, Digital Systems, Internal Systems IT Engineer may also be considered for this role.
Feb 01, 2026
Full time
Job Title: Digital Systems Engineer Location: London / Hybrid Salary : £45,000 - £55,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, Permanent Organisation Overview: The organisation is the trade association which brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve. With over 1100 members (the majority of which are SMEs) across the UK, the organisation creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Role purpose: We're looking for a Digital Systems Engineer to design, build, and continuously improve the internal digital tools that support our members and staff. Working as part of our Digital Team, you'll take a hands-on role in developing and maintaining our CRM, digital product stack and associated products and systems, building integrations and automations, and ensuring our tools are reliable, well-designed, and genuinely useful for the people who rely on them every day. Key Responsibilities: Design, build and improve internal systems: Customise and extend our Microsoft Dynamics 365 CRM Build and maintain integrations between systems using APIs Develop automations and backend services (e.g. Azure Functions) Improve system reliability, performance, and data quality Own internal digital products: Work with a Business Analyst and stakeholders to understand user needs Translate requirements into well-designed technical solutions Deliver changes iteratively and measure their impact Balance short-term fixes with longer-term improvements Support and enable colleagues: Act as a point of escalation for technical issues with internal tools Investigate and resolve problems efficiently Provide training, documentation, and guidance to help teams work confidently with digital systems Contribute to the wider digital team: Help shape standards, ways of working, and technical direction Share knowledge and support colleagues across the team Identify opportunities where digital tools can deliver meaningful improvements About you: Skills, Knowledge and Expertise: Essential Knowledge and Experience: Experience designing and maintaining internal digital systems Strong understanding of APIs, integrations, and data flows Ability to work closely with non-technical users and stakeholders A pragmatic, user-centred approach to building digital tools Programming experience Desired Knowledge and Experience: Experience with Microsoft Dynamics 365 or similar CRM platforms Experience building cloud-based services or automations (e.g. Azure) Experience working in small teams or resource-constrained environments Additional Information: This is a full time role based out of the organisation's London offices, however the organisation operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. About the organisation: We are a membership organisation that brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve in collaboration with our sister company. We collaborate across business, government and stakeholders to fulfil the potential of technology to deliver a stronger society and more sustainable future. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Please click APPLY to be redirected to our website to apply for this role. Candidates with experience of: IT Systems Engineer, Infrastructure Engineer, AWS Systems Engineer, IT Infrastructure Systems Engineer, Technical Developer, Digital Systems, Internal Systems IT Engineer may also be considered for this role.
This role is office based in Godalming 5 days a week Business Reporting Analyst Our client is seeking a Business Reporting Analyst to support management reporting and business systems during a maternity cover period. Key Responsibilities Produce high-quality management and operational reports to support decision-making Develop, maintain and improve reports using Power BI, Excel and Power Automate Manage and monitor automated reporting workflows to ensure reliability and accuracy Support the ongoing development and future upgrade of the business ERP system Work collaboratively with stakeholders across multiple departments Act as an internal point of contact for outsourced IT support, assisting with issue resolution Skills, Experience & Systems Experience in business reporting or data analytics roles Strong Excel skills, including formulas, Pivot Tables, and working with live data Experience using Power BI to create and maintain management reports Familiarity with Power Automate for automated reporting workflows Experience working with ERP systems (Microsoft Business Central / NAV advantageous but not essential) Exposure to CRM systems is beneficial Basic IT knowledge with good problem-solving skills Ability to work collaboratively across departments and with external IT providers The successful candidate will be responsible for producing and maintaining management reports, supporting automated reporting processes, contributing to the development of the core ERP system, and liaising with third-party IT support providers when required. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Jan 31, 2026
Full time
This role is office based in Godalming 5 days a week Business Reporting Analyst Our client is seeking a Business Reporting Analyst to support management reporting and business systems during a maternity cover period. Key Responsibilities Produce high-quality management and operational reports to support decision-making Develop, maintain and improve reports using Power BI, Excel and Power Automate Manage and monitor automated reporting workflows to ensure reliability and accuracy Support the ongoing development and future upgrade of the business ERP system Work collaboratively with stakeholders across multiple departments Act as an internal point of contact for outsourced IT support, assisting with issue resolution Skills, Experience & Systems Experience in business reporting or data analytics roles Strong Excel skills, including formulas, Pivot Tables, and working with live data Experience using Power BI to create and maintain management reports Familiarity with Power Automate for automated reporting workflows Experience working with ERP systems (Microsoft Business Central / NAV advantageous but not essential) Exposure to CRM systems is beneficial Basic IT knowledge with good problem-solving skills Ability to work collaboratively across departments and with external IT providers The successful candidate will be responsible for producing and maintaining management reports, supporting automated reporting processes, contributing to the development of the core ERP system, and liaising with third-party IT support providers when required. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Senior Data Engineer (Microsoft Fabric) Location: Leeds, West Yorkshire (2 days onsite per week) Exalto Consulting is supporting a major organisation undergoing significant data and digital transformation. We are looking for a Senior Data Engineer with strong experience in Microsoft Fabric to help shape and deliver reliable, scalable data products. Do you enjoy building dependable data pipelines? Want to work with a modern Fabric platform and influence engineering standards? Looking for a role with real impact rather than endless firefighting? You will design, build and maintain ETL and ELT pipelines , lakehouse structures and semantic models using Microsoft Fabric s Dataflows Gen2, Notebooks, Spark SQL and Python. Your work will ensure data is accessible, trusted and well governed across hybrid on prem and cloud environments. You ll collaborate closely with data architects, analysts and domain teams, supporting decentralised data products and helping embed best practice across data quality, lineage, observability and compliance. What you ll be doing Building end to end data pipelines and Fabric based lakehouse solutions. Creating semantic layers using star schema modelling and DAX. Embedding monitoring, lineage and data quality into pipelines. Integrating data from APIs, CRM/ERP systems and other third party sources. Ensuring secure, compliant data handling aligned with GDPR and ISO 27001. Supporting CI/CD deployment of version controlled artefacts. What we re looking for Essential Strong experience designing and operating scalable ETL/ELT pipelines. Hands on Microsoft Fabric experience (Dataflows Gen2, Notebooks, semantic models). SQL and Python proficiency, with Spark/Spark SQL exposure. Practical understanding of data quality, observability and troubleshooting. Ability to explain technical concepts clearly and collaborate across teams. Desirable CI/CD experience. High volume or real time data environments. Data cataloguing tools (e.g. Purview). Data mesh, AI/ML, or sustainability focused data practices. What s in it for you A modern Microsoft Fabric environment with real organisational investment. The opportunity to shape data engineering standards and reusable components. Varied, meaningful work across analytics, AI and operational data needs. A collaborative culture that values continuous improvement and learning. Support for ongoing development, including DP 700 certification. This is an urgent requirement so please apply immediately to be considered!
Jan 31, 2026
Full time
Senior Data Engineer (Microsoft Fabric) Location: Leeds, West Yorkshire (2 days onsite per week) Exalto Consulting is supporting a major organisation undergoing significant data and digital transformation. We are looking for a Senior Data Engineer with strong experience in Microsoft Fabric to help shape and deliver reliable, scalable data products. Do you enjoy building dependable data pipelines? Want to work with a modern Fabric platform and influence engineering standards? Looking for a role with real impact rather than endless firefighting? You will design, build and maintain ETL and ELT pipelines , lakehouse structures and semantic models using Microsoft Fabric s Dataflows Gen2, Notebooks, Spark SQL and Python. Your work will ensure data is accessible, trusted and well governed across hybrid on prem and cloud environments. You ll collaborate closely with data architects, analysts and domain teams, supporting decentralised data products and helping embed best practice across data quality, lineage, observability and compliance. What you ll be doing Building end to end data pipelines and Fabric based lakehouse solutions. Creating semantic layers using star schema modelling and DAX. Embedding monitoring, lineage and data quality into pipelines. Integrating data from APIs, CRM/ERP systems and other third party sources. Ensuring secure, compliant data handling aligned with GDPR and ISO 27001. Supporting CI/CD deployment of version controlled artefacts. What we re looking for Essential Strong experience designing and operating scalable ETL/ELT pipelines. Hands on Microsoft Fabric experience (Dataflows Gen2, Notebooks, semantic models). SQL and Python proficiency, with Spark/Spark SQL exposure. Practical understanding of data quality, observability and troubleshooting. Ability to explain technical concepts clearly and collaborate across teams. Desirable CI/CD experience. High volume or real time data environments. Data cataloguing tools (e.g. Purview). Data mesh, AI/ML, or sustainability focused data practices. What s in it for you A modern Microsoft Fabric environment with real organisational investment. The opportunity to shape data engineering standards and reusable components. Varied, meaningful work across analytics, AI and operational data needs. A collaborative culture that values continuous improvement and learning. Support for ongoing development, including DP 700 certification. This is an urgent requirement so please apply immediately to be considered!
Role: Forecasting and Planning Analyst Location: Midlands or Manchester office based (hybrid working 2 days per week in Hours: Mon-Fri 9am-5pm Salary: Up to 40,000 DOE + bonus + benefits This is a great opportunity for an experienced Forecasting and Planning Analyst to join my client on a permanent basis. This role reports into the Head of Planning looking at 0-6 month plans. Your role is to support the budget build and control through data-driven insights and analytical techniques to generate accurate forecasts and provide valuable insights into past and future trends. By analysing historical data, market trends, and other relevant factors, you contribute to strategic decision-making processes using excel and SQL. Your role is crucial in supporting operational planning, resource allocation, and overall business growth. Experience using Power BI or Tableau would be advantageous. Continuous improvement is integral to your role, as you evaluate and enhance existing forecasting methodologies, processes, and tools to improve accuracy, efficiency, and scalability. Staying informed about industry trends, emerging technologies, and best practices in forecasting and data analytics enables you to bring innovative solutions. Are you an organised Forecasting and Planning Analyst from a retail, utilities contact centre background? Do you have experience in WFM planning, forecasting and budget building? Do you have experienced in creation and delivery of plans? Experience in stakeholder engagement, communicating and forecast results is essential Key Responsibilities of the Forecasting Planning Analyst: Responsible for end-to-end planning and execution of planning identifying risks to operational performance. Use and develop existing forecasting methodology to maintain short to medium term (0-6 month) forecasts for all areas and channels. Work alongside planning team to create, develop, and refine the models with close liaison with team. Maintain and update planning models to ensure a rolling view of demand, resource and budget assumptions and requirements. Work closely with other business stakeholders. Maintain and manage an accurate view of Contact headcount actual, budget and vacancies. Ensuring that we are managing our resource and budget tightly. Work with operational Leads to ensure that recruitment plans and associated capacity requirements are clear. Work with the analysis and insight team to ensure that drivers for contact are factored into budget assumptions. Carry out regular monitoring of performance to ensure that resource plans have accurate assumptions and operational owners are held accountable. Engage with all relevant stakeholders across the business to capture data required for application to the forecast, ensuring accurate resourcing levels to meet demand. Effective review of forecast accuracy against the actual performance; communicating results & offering effective recommendations for improvement. Ensure core KPI's are met via effective resource planning. If you are an experienced Forecasting and Planning Analyst please follow the link to apply for this role. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Jan 30, 2026
Full time
Role: Forecasting and Planning Analyst Location: Midlands or Manchester office based (hybrid working 2 days per week in Hours: Mon-Fri 9am-5pm Salary: Up to 40,000 DOE + bonus + benefits This is a great opportunity for an experienced Forecasting and Planning Analyst to join my client on a permanent basis. This role reports into the Head of Planning looking at 0-6 month plans. Your role is to support the budget build and control through data-driven insights and analytical techniques to generate accurate forecasts and provide valuable insights into past and future trends. By analysing historical data, market trends, and other relevant factors, you contribute to strategic decision-making processes using excel and SQL. Your role is crucial in supporting operational planning, resource allocation, and overall business growth. Experience using Power BI or Tableau would be advantageous. Continuous improvement is integral to your role, as you evaluate and enhance existing forecasting methodologies, processes, and tools to improve accuracy, efficiency, and scalability. Staying informed about industry trends, emerging technologies, and best practices in forecasting and data analytics enables you to bring innovative solutions. Are you an organised Forecasting and Planning Analyst from a retail, utilities contact centre background? Do you have experience in WFM planning, forecasting and budget building? Do you have experienced in creation and delivery of plans? Experience in stakeholder engagement, communicating and forecast results is essential Key Responsibilities of the Forecasting Planning Analyst: Responsible for end-to-end planning and execution of planning identifying risks to operational performance. Use and develop existing forecasting methodology to maintain short to medium term (0-6 month) forecasts for all areas and channels. Work alongside planning team to create, develop, and refine the models with close liaison with team. Maintain and update planning models to ensure a rolling view of demand, resource and budget assumptions and requirements. Work closely with other business stakeholders. Maintain and manage an accurate view of Contact headcount actual, budget and vacancies. Ensuring that we are managing our resource and budget tightly. Work with operational Leads to ensure that recruitment plans and associated capacity requirements are clear. Work with the analysis and insight team to ensure that drivers for contact are factored into budget assumptions. Carry out regular monitoring of performance to ensure that resource plans have accurate assumptions and operational owners are held accountable. Engage with all relevant stakeholders across the business to capture data required for application to the forecast, ensuring accurate resourcing levels to meet demand. Effective review of forecast accuracy against the actual performance; communicating results & offering effective recommendations for improvement. Ensure core KPI's are met via effective resource planning. If you are an experienced Forecasting and Planning Analyst please follow the link to apply for this role. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Our client are looking for a Senior Manager to own and evolve their NetSuite ERP platform and the integration landscape that connects NetSuite to the wider business. You will lead day-to-day platform performance, drive roadmap delivery, and ensure our integrations are stable, secure and scalable. This is a hands-on leadership role combining technical depth with strong stakeholder management and a clear focus on business outcomes. Hybrid role - Requirement to be onsite at Worcester offices Main Tasks & Responsibilities NetSuite Platform Ownership Own the NetSuite ERP roadmap, balancing operational priorities with strategic improvements Partner with Finance, Operations, Supply Chain, E-Commerce and Data teams to translate business needs into well-defined requirements Lead NetSuite configuration and continuous improvement across core modules (e.g. Financials, Order to Cash, Procure to Pay, Inventory and Reporting) Maintain system governance including role-based access, segregation of duties, and change control Manage release planning, regression testing, and deployment processes, including co-ordination with external partners where needed. Integrations & Systems Architecture Own the integration strategy and end-to-end health of interfaces between NetSuite and other systems (e.g. E-Commerce, WMS/3PL, PIM, CRM, payments, BI/warehouse) Ensure integrations are well-designed, monitored, documented and supported with clear incident and escalation paths Lead root-cause analysis and resolution for integration incidents, driving permanent fixes and preventative controls Define and maintain integration standards (APIs, middleware, data contracts, error handling, retries, logging, alerting) 3rd Party developer management patchworks and external developers Data Quality, Controls & Compliance Ensure master data integrity (customers, products, pricing, suppliers) and establish strong data governance practices. Work closely with Finance and Audit to support controls, compliance, and evidence needs (including audit trails and approval workflows). Establish KPIs and reporting for platform performance, incidents, backlog, and delivery outcomes. Leadership & Delivery Lead, coach and develop a small team of NetSuite administrators, analysts, and integration resources (directly and/or through partners). Run delivery rituals (intake, prioritisation, planning, sprint or milestone tracking) with transparent status reporting. Manage vendor relationships, budgets, and statements of work to ensure value, quality, and timely delivery. Communicate clearly with senior stakeholders, presenting options, trade-offs, and recommendations. Support sustainability initiatives by considering how our practices can improve, actively working in line with the sustainability journey of the business. About You Significant experience managing NetSuite ERP in a complex environment, including configuration, optimisation, and support. Strong integration experience: API-based integrations, middleware/iPaaS, data flows, error handling, and monitoring. Proven track record delivering cross-functional ERP or integration programmes with measurable outcomes. Solid understanding of finance processes and controls, and how ERP design supports them. Excellent stakeholder management: able to align Finance, Operations, and Technology priorities and drive decisions. Strong problem-solving skills and calm operational leadership during incidents. Committed to promoting conscious creativity, helping us build a brand that champions sustainability and supports our social and environmental impact NetSuite SuiteFoundation and/or role-specific certifications would be desirable but is not essential. Experience with SuiteScript, SuiteFlow, saved searches, workflows, and advanced reporting would be advantageous. Experience with common iPaaS tools (e.g., Celigo, Boomi, MuleSoft, Workato) and event-driven patterns would be desirable but is not essential. Exposure to retail, eCommerce, distribution, or multi-entity/multi-currency environments would be advantageous.
Jan 30, 2026
Full time
Our client are looking for a Senior Manager to own and evolve their NetSuite ERP platform and the integration landscape that connects NetSuite to the wider business. You will lead day-to-day platform performance, drive roadmap delivery, and ensure our integrations are stable, secure and scalable. This is a hands-on leadership role combining technical depth with strong stakeholder management and a clear focus on business outcomes. Hybrid role - Requirement to be onsite at Worcester offices Main Tasks & Responsibilities NetSuite Platform Ownership Own the NetSuite ERP roadmap, balancing operational priorities with strategic improvements Partner with Finance, Operations, Supply Chain, E-Commerce and Data teams to translate business needs into well-defined requirements Lead NetSuite configuration and continuous improvement across core modules (e.g. Financials, Order to Cash, Procure to Pay, Inventory and Reporting) Maintain system governance including role-based access, segregation of duties, and change control Manage release planning, regression testing, and deployment processes, including co-ordination with external partners where needed. Integrations & Systems Architecture Own the integration strategy and end-to-end health of interfaces between NetSuite and other systems (e.g. E-Commerce, WMS/3PL, PIM, CRM, payments, BI/warehouse) Ensure integrations are well-designed, monitored, documented and supported with clear incident and escalation paths Lead root-cause analysis and resolution for integration incidents, driving permanent fixes and preventative controls Define and maintain integration standards (APIs, middleware, data contracts, error handling, retries, logging, alerting) 3rd Party developer management patchworks and external developers Data Quality, Controls & Compliance Ensure master data integrity (customers, products, pricing, suppliers) and establish strong data governance practices. Work closely with Finance and Audit to support controls, compliance, and evidence needs (including audit trails and approval workflows). Establish KPIs and reporting for platform performance, incidents, backlog, and delivery outcomes. Leadership & Delivery Lead, coach and develop a small team of NetSuite administrators, analysts, and integration resources (directly and/or through partners). Run delivery rituals (intake, prioritisation, planning, sprint or milestone tracking) with transparent status reporting. Manage vendor relationships, budgets, and statements of work to ensure value, quality, and timely delivery. Communicate clearly with senior stakeholders, presenting options, trade-offs, and recommendations. Support sustainability initiatives by considering how our practices can improve, actively working in line with the sustainability journey of the business. About You Significant experience managing NetSuite ERP in a complex environment, including configuration, optimisation, and support. Strong integration experience: API-based integrations, middleware/iPaaS, data flows, error handling, and monitoring. Proven track record delivering cross-functional ERP or integration programmes with measurable outcomes. Solid understanding of finance processes and controls, and how ERP design supports them. Excellent stakeholder management: able to align Finance, Operations, and Technology priorities and drive decisions. Strong problem-solving skills and calm operational leadership during incidents. Committed to promoting conscious creativity, helping us build a brand that champions sustainability and supports our social and environmental impact NetSuite SuiteFoundation and/or role-specific certifications would be desirable but is not essential. Experience with SuiteScript, SuiteFlow, saved searches, workflows, and advanced reporting would be advantageous. Experience with common iPaaS tools (e.g., Celigo, Boomi, MuleSoft, Workato) and event-driven patterns would be desirable but is not essential. Exposure to retail, eCommerce, distribution, or multi-entity/multi-currency environments would be advantageous.
IT Support Technician. The company operates a fast-paced, operationally critical environment where reliable IT systems, mobile technology, and on-site infrastructure are essential to daily operations. The IT Support Engineer will be the primary on-site IT contact, providing hands-on 1st and 2nd line support to office staff and drivers. This is a broad, practical role suited to an experienced support engineer who enjoys ownership, variety, and working closely with non-technical users in an SME environment. You will support approximately 70 on-site users plus mobile drivers, managing everything from Microsoft 365 and endpoint devices to site infrastructure and onboarding. The role blends day-to-day support with opportunities to improve systems, processes, and automation over time. Key Responsibilities User Support (1st / 2nd Line) Act as the first point of contact for all IT issues on-site (approx. 70 active users, plus drivers) Troubleshoot and resolve issues with Windows desktops, laptops, peripherals, printers, and basic networking Support remote/home workers, including VPN and connectivity issues Escalate more complex issues where appropriate, while owning them through to resolution Microsoft 365 & Endpoint Management Provision and deprovision users in Microsoft 365 (mailboxes, Teams, groups, permissions) Build and deploy devices using Intune/Autopilot (or similar) Maintain accurate records of devices, licenses, and user access Help enforce basic IT policies and standards (passwords, access, security best practice) Hardware, Phones & Site Infrastructure Build, configure, and repair PCs and small form-factor devices (e.g. diagnose PSU failures, swaps, etc.) Manage stock of spare PCs, monitors, peripherals, and mobile phones to reduce firefighting Set up and manage mobile phones for drivers and staff (provisioning, swap-outs, basic MDM tasks) Support and maintain local infrastructure such as: o Office Wi-Fi, switches, cabling (basic patching and checks) o Security cameras, gate/access systems, and related IT-connected kit o Generator monitoring hardware (basic IT side only) Onboarding / Offboarding & Admin Own the IT part of the starter/mover/leaver process: o Prepare and issue equipment, accounts, and access for new starters o Arrange gate IDs, PIN codes, and any other site access requirements o Recover and reset equipment and access for leavers Keep documentation, asset lists, and simple process guides up to date Identify recurring issues and propose practical improvements to reduce repeat incidents Projects & Development Exposure (Desirable / Growth Area) Support small IT projects (rollouts, upgrades, process improvements) Over time, potential to get involved with: o Our in-house CRM and mobile driver app o Scripting/automation and light development work Tech stack exposure may include: Delphi/Pascal, PHP, SQL/Postgres (experience is a bonus, not essential) Essentials Solid 1st/2nd line support experience in a Windows environment Good working knowledge of: o Windows 10/11 desktop support o Microsoft 365 (Exchange Online, Teams, basic admin) o Basic networking (TCP/IP, DNS, DHCP, VPN concepts) o Printers, Wi-Fi, and general office connectivity issues Comfortable building and troubleshooting PCs and laptops (hardware swaps, diagnostics) Strong people skills able to support everyone from drivers to directors with patience and clear communication Organised, proactive, and happy to put structure around kit, stock, and processes (not just firefighting) Comfortable working largely on your own on-site and taking ownership of your workload Full UK driving licence and access to a car (site is not well served by public transport; occasional trips to other branches such as Atherstone and Hastings) Desirable Experience with Intune, Autopilot, or similar endpoint management tools Exposure to SQL (e.g. Postgres or other relational databases) Any experience with scripting or development (e.g. PHP, Delphi/Pascal, PowerShell, etc.) Experience in an SME environment where you ve had to be a true all-rounder Exposure to CCTV, access control, or other site-based IT systems What We Offer Competitive base salary & benefits Opportunity to take real ownership of the IT support function on-site Varied, non-boring role with a mix of day-to-day support and longer-term improvements Scope to grow into more project and development work if that interests you Competitive salary (dependent on experience) and the chance to shape the role as we grow If you re a capable, people-focused all-rounder who enjoys solving problems, putting structure in place, and wants a role you can really make your own, we d like to hear from you.
Jan 30, 2026
Full time
IT Support Technician. The company operates a fast-paced, operationally critical environment where reliable IT systems, mobile technology, and on-site infrastructure are essential to daily operations. The IT Support Engineer will be the primary on-site IT contact, providing hands-on 1st and 2nd line support to office staff and drivers. This is a broad, practical role suited to an experienced support engineer who enjoys ownership, variety, and working closely with non-technical users in an SME environment. You will support approximately 70 on-site users plus mobile drivers, managing everything from Microsoft 365 and endpoint devices to site infrastructure and onboarding. The role blends day-to-day support with opportunities to improve systems, processes, and automation over time. Key Responsibilities User Support (1st / 2nd Line) Act as the first point of contact for all IT issues on-site (approx. 70 active users, plus drivers) Troubleshoot and resolve issues with Windows desktops, laptops, peripherals, printers, and basic networking Support remote/home workers, including VPN and connectivity issues Escalate more complex issues where appropriate, while owning them through to resolution Microsoft 365 & Endpoint Management Provision and deprovision users in Microsoft 365 (mailboxes, Teams, groups, permissions) Build and deploy devices using Intune/Autopilot (or similar) Maintain accurate records of devices, licenses, and user access Help enforce basic IT policies and standards (passwords, access, security best practice) Hardware, Phones & Site Infrastructure Build, configure, and repair PCs and small form-factor devices (e.g. diagnose PSU failures, swaps, etc.) Manage stock of spare PCs, monitors, peripherals, and mobile phones to reduce firefighting Set up and manage mobile phones for drivers and staff (provisioning, swap-outs, basic MDM tasks) Support and maintain local infrastructure such as: o Office Wi-Fi, switches, cabling (basic patching and checks) o Security cameras, gate/access systems, and related IT-connected kit o Generator monitoring hardware (basic IT side only) Onboarding / Offboarding & Admin Own the IT part of the starter/mover/leaver process: o Prepare and issue equipment, accounts, and access for new starters o Arrange gate IDs, PIN codes, and any other site access requirements o Recover and reset equipment and access for leavers Keep documentation, asset lists, and simple process guides up to date Identify recurring issues and propose practical improvements to reduce repeat incidents Projects & Development Exposure (Desirable / Growth Area) Support small IT projects (rollouts, upgrades, process improvements) Over time, potential to get involved with: o Our in-house CRM and mobile driver app o Scripting/automation and light development work Tech stack exposure may include: Delphi/Pascal, PHP, SQL/Postgres (experience is a bonus, not essential) Essentials Solid 1st/2nd line support experience in a Windows environment Good working knowledge of: o Windows 10/11 desktop support o Microsoft 365 (Exchange Online, Teams, basic admin) o Basic networking (TCP/IP, DNS, DHCP, VPN concepts) o Printers, Wi-Fi, and general office connectivity issues Comfortable building and troubleshooting PCs and laptops (hardware swaps, diagnostics) Strong people skills able to support everyone from drivers to directors with patience and clear communication Organised, proactive, and happy to put structure around kit, stock, and processes (not just firefighting) Comfortable working largely on your own on-site and taking ownership of your workload Full UK driving licence and access to a car (site is not well served by public transport; occasional trips to other branches such as Atherstone and Hastings) Desirable Experience with Intune, Autopilot, or similar endpoint management tools Exposure to SQL (e.g. Postgres or other relational databases) Any experience with scripting or development (e.g. PHP, Delphi/Pascal, PowerShell, etc.) Experience in an SME environment where you ve had to be a true all-rounder Exposure to CCTV, access control, or other site-based IT systems What We Offer Competitive base salary & benefits Opportunity to take real ownership of the IT support function on-site Varied, non-boring role with a mix of day-to-day support and longer-term improvements Scope to grow into more project and development work if that interests you Competitive salary (dependent on experience) and the chance to shape the role as we grow If you re a capable, people-focused all-rounder who enjoys solving problems, putting structure in place, and wants a role you can really make your own, we d like to hear from you.
