Pensions Analyst Salary: £28,000 - £40,000 depending on experience Join a specialist consultancy providing actuarial pensions advice for expert witness work. Our small team of highly qualified professionals supports solicitors with clear, accurate, and stress-free guidance on pension matters, predominantly within divorce proceedings and employment tribunal cases. The Role You will produce expert witness reports focused on pensions and divorce, working with instructing solicitors to analyse pension assets, interpret scheme documentation, and advise on division options. Key Responsibilities Assess cases and draft correspondence to instructing solicitors Review pension scheme documentation (e.g., CE values, benefit statements) Liaise with pension administrators to obtain required data Manage your own caseload to meet service standards Maintain accurate client records using Word, Excel, and an in-house CRM Proofread expert witness reports for technical and presentation accuracy Prepare invoices and support credit control processes What You'll Need Must-have: Proven experience in a DB pension scheme environment (life office, IFA, or pensions administration) Benefits We offer a comprehensive package of core and flexible benefits designed to support your wellbeing, financial security, and work-life balance, including: 27 days' holiday plus bank holidays, with the option to buy up to 5 additional days per year after 1 year's service Group Income Protection covering 70% of salary after long-term illness or injury Health Assessments after 6 months' service, plus fertility, pregnancy, parenthood and menopause support via Peppy Employee Assistance Programme (EAP) for emotional, practical, and legal support for you and your immediate family Discounted shopping scheme with offers from over 3,000 retailers Emergency dependant care with up to 10 funded sessions per year Eye care allowance, annual flu vaccination, and Group Life Insurance providing 8 base salary cover Group Personal Pension Plan (GPPP) with 8% employer core contribution plus up to 4% matched contributions, including salary sacrifice benefits Optional flexible benefits including private medical insurance, dental cover, critical illness, personal accident cover, gym discounts, Cycle to Work, Savings Plan, Share Incentive Plan, Season Ticket Loan, and Green Car Scheme (electric/hybrid vehicle leasing) If you feel like this is a role for you, please apply below
Mar 16, 2026
Full time
Pensions Analyst Salary: £28,000 - £40,000 depending on experience Join a specialist consultancy providing actuarial pensions advice for expert witness work. Our small team of highly qualified professionals supports solicitors with clear, accurate, and stress-free guidance on pension matters, predominantly within divorce proceedings and employment tribunal cases. The Role You will produce expert witness reports focused on pensions and divorce, working with instructing solicitors to analyse pension assets, interpret scheme documentation, and advise on division options. Key Responsibilities Assess cases and draft correspondence to instructing solicitors Review pension scheme documentation (e.g., CE values, benefit statements) Liaise with pension administrators to obtain required data Manage your own caseload to meet service standards Maintain accurate client records using Word, Excel, and an in-house CRM Proofread expert witness reports for technical and presentation accuracy Prepare invoices and support credit control processes What You'll Need Must-have: Proven experience in a DB pension scheme environment (life office, IFA, or pensions administration) Benefits We offer a comprehensive package of core and flexible benefits designed to support your wellbeing, financial security, and work-life balance, including: 27 days' holiday plus bank holidays, with the option to buy up to 5 additional days per year after 1 year's service Group Income Protection covering 70% of salary after long-term illness or injury Health Assessments after 6 months' service, plus fertility, pregnancy, parenthood and menopause support via Peppy Employee Assistance Programme (EAP) for emotional, practical, and legal support for you and your immediate family Discounted shopping scheme with offers from over 3,000 retailers Emergency dependant care with up to 10 funded sessions per year Eye care allowance, annual flu vaccination, and Group Life Insurance providing 8 base salary cover Group Personal Pension Plan (GPPP) with 8% employer core contribution plus up to 4% matched contributions, including salary sacrifice benefits Optional flexible benefits including private medical insurance, dental cover, critical illness, personal accident cover, gym discounts, Cycle to Work, Savings Plan, Share Incentive Plan, Season Ticket Loan, and Green Car Scheme (electric/hybrid vehicle leasing) If you feel like this is a role for you, please apply below
Role: Forecasting and Planning Analyst Location: Midlands or Manchester office based (hybrid working 2 days per week in Hours: Mon-Fri 9am-5pm Salary: Up to 40,000 DOE + bonus + benefits This is a great opportunity for an experienced Forecasting and Planning Analyst to join my client on a permanent basis. This role reports into the Head of Planning looking at 0-6 month plans. Your role is to support the budget build and control through data-driven insights and analytical techniques to generate accurate forecasts and provide valuable insights into past and future trends. By analysing historical data, market trends, and other relevant factors, you contribute to strategic decision-making processes using excel and SQL. Your role is crucial in supporting operational planning, resource allocation, and overall business growth. Experience using Power BI or Tableau would be advantageous. Continuous improvement is integral to your role, as you evaluate and enhance existing forecasting methodologies, processes, and tools to improve accuracy, efficiency, and scalability. Staying informed about industry trends, emerging technologies, and best practices in forecasting and data analytics enables you to bring innovative solutions. Are you an organised Forecasting and Planning Analyst from a retail, utilities contact centre background? Do you have experience in WFM planning, forecasting and budget building? Do you have experienced in creation and delivery of plans? Experience in stakeholder engagement, communicating and forecast results is essential Key Responsibilities of the Forecasting Planning Analyst: Responsible for end-to-end planning and execution of planning identifying risks to operational performance. Use and develop existing forecasting methodology to maintain short to medium term (0-6 month) forecasts for all areas and channels. Work alongside planning team to create, develop, and refine the models with close liaison with team. Maintain and update planning models to ensure a rolling view of demand, resource and budget assumptions and requirements. Work closely with other business stakeholders. Maintain and manage an accurate view of Contact headcount actual, budget and vacancies. Ensuring that we are managing our resource and budget tightly. Work with operational Leads to ensure that recruitment plans and associated capacity requirements are clear. Work with the analysis and insight team to ensure that drivers for contact are factored into budget assumptions. Carry out regular monitoring of performance to ensure that resource plans have accurate assumptions and operational owners are held accountable. Engage with all relevant stakeholders across the business to capture data required for application to the forecast, ensuring accurate resourcing levels to meet demand. Effective review of forecast accuracy against the actual performance; communicating results & offering effective recommendations for improvement. Ensure core KPI's are met via effective resource planning. If you are an experienced Forecasting and Planning Analyst please follow the link to apply for this role. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Mar 12, 2026
Full time
Role: Forecasting and Planning Analyst Location: Midlands or Manchester office based (hybrid working 2 days per week in Hours: Mon-Fri 9am-5pm Salary: Up to 40,000 DOE + bonus + benefits This is a great opportunity for an experienced Forecasting and Planning Analyst to join my client on a permanent basis. This role reports into the Head of Planning looking at 0-6 month plans. Your role is to support the budget build and control through data-driven insights and analytical techniques to generate accurate forecasts and provide valuable insights into past and future trends. By analysing historical data, market trends, and other relevant factors, you contribute to strategic decision-making processes using excel and SQL. Your role is crucial in supporting operational planning, resource allocation, and overall business growth. Experience using Power BI or Tableau would be advantageous. Continuous improvement is integral to your role, as you evaluate and enhance existing forecasting methodologies, processes, and tools to improve accuracy, efficiency, and scalability. Staying informed about industry trends, emerging technologies, and best practices in forecasting and data analytics enables you to bring innovative solutions. Are you an organised Forecasting and Planning Analyst from a retail, utilities contact centre background? Do you have experience in WFM planning, forecasting and budget building? Do you have experienced in creation and delivery of plans? Experience in stakeholder engagement, communicating and forecast results is essential Key Responsibilities of the Forecasting Planning Analyst: Responsible for end-to-end planning and execution of planning identifying risks to operational performance. Use and develop existing forecasting methodology to maintain short to medium term (0-6 month) forecasts for all areas and channels. Work alongside planning team to create, develop, and refine the models with close liaison with team. Maintain and update planning models to ensure a rolling view of demand, resource and budget assumptions and requirements. Work closely with other business stakeholders. Maintain and manage an accurate view of Contact headcount actual, budget and vacancies. Ensuring that we are managing our resource and budget tightly. Work with operational Leads to ensure that recruitment plans and associated capacity requirements are clear. Work with the analysis and insight team to ensure that drivers for contact are factored into budget assumptions. Carry out regular monitoring of performance to ensure that resource plans have accurate assumptions and operational owners are held accountable. Engage with all relevant stakeholders across the business to capture data required for application to the forecast, ensuring accurate resourcing levels to meet demand. Effective review of forecast accuracy against the actual performance; communicating results & offering effective recommendations for improvement. Ensure core KPI's are met via effective resource planning. If you are an experienced Forecasting and Planning Analyst please follow the link to apply for this role. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Senior Data and Insight Executive Gloucestershire (hybrid working) The Organisation Our client is committed to protecting and improving natural environments. They are now looking for a Senior Data and Insight Executive to join them for a 24 month, fixed-term contract on a full-time basis, working 37.5 hours per week, Monday to Friday. Why You'll Love Working for Our Client - Salary of £34,405 per annum - Be surrounded and inspired by a team of passionate, dedicated people - 33 days' annual leave (which goes up to 38 days after five years of service) - this includes bank holidays, and you have the flexibility to take those days whenever you want - Free car parking and secure bike storage areas - Colleague discount on shopping and memberships - Cycle to work scheme - Contributory pension scheme - Life Assurance of three times your salary, for peace of mind for your loved ones - Independent personal, workplace and financial advice from our client's Employee Assistance Programme This is a unique opportunity for a data-driven analyst with strong SQL, CRM and dashboard design expertise to join our client's passionate organisation. You'll have the chance to elevate your expertise in a role where your analysis directly informs strategy, giving you the platform to sharpen your skills, influence key decisions and see your insights shape how the organisation engages with their supporters and visitors. And, perhaps most rewardingly, your contributions will directly support efforts to protect natural environments, giving your role a genuine sense of purpose and impact that goes far beyond the numbers. So, if you're ready to use your analytical expertise to make a genuine difference, read on and apply today! The Role As a Senior Data and Insight Executive, you will help develop and strengthen our client's data and analytical capabilities, helping them better understand their visitors and supporters and ultimately driving engagement and vital income. Specifically, you will ensure the quality and integrity of visitor and supporter data across our client's systems, supporting improvements and integration to create a strong, reliable foundation for decision-making. Drawing on your analytical expertise, you will design interactive dashboards using Power BI, lead marketing campaign analysis, and deliver KPI reporting to senior managers and trustees. You will also analyse supporter behaviour to shape fundraising and marketing strategies and work closely with internal teams and external agencies to optimise performance and campaign effectiveness. About You To be considered as a Senior Data and Insight Executive, you will need: - At least 3 years' experience in a data-driven role, preferably within a visitor attraction or non-profit environment - Strong proficiency in SQL and experience working with CRM or fundraising databases - Proven experience in data analysis, reporting and dashboard design (ideally, Power BI) - The ability to evaluate campaigns and communicate results clearly and engagingly - An innovative, solutions-focused mindset, with the ability to think creatively, solve problems, and identify new ways data can be used to improve engagement and income - Excellent communication skills, with the ability to translate complex data into clear insights The closing date for this role is 22nd March 2026. Other organisations may call this role Data Analyst, Insight Analyst, Data and Insight Manager, CRM Data Analyst, Marketing Data Analyst, BI Analyst, or Business Intelligence Analyst. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to become our client's Senior Data and Insight Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Mar 11, 2026
Full time
Senior Data and Insight Executive Gloucestershire (hybrid working) The Organisation Our client is committed to protecting and improving natural environments. They are now looking for a Senior Data and Insight Executive to join them for a 24 month, fixed-term contract on a full-time basis, working 37.5 hours per week, Monday to Friday. Why You'll Love Working for Our Client - Salary of £34,405 per annum - Be surrounded and inspired by a team of passionate, dedicated people - 33 days' annual leave (which goes up to 38 days after five years of service) - this includes bank holidays, and you have the flexibility to take those days whenever you want - Free car parking and secure bike storage areas - Colleague discount on shopping and memberships - Cycle to work scheme - Contributory pension scheme - Life Assurance of three times your salary, for peace of mind for your loved ones - Independent personal, workplace and financial advice from our client's Employee Assistance Programme This is a unique opportunity for a data-driven analyst with strong SQL, CRM and dashboard design expertise to join our client's passionate organisation. You'll have the chance to elevate your expertise in a role where your analysis directly informs strategy, giving you the platform to sharpen your skills, influence key decisions and see your insights shape how the organisation engages with their supporters and visitors. And, perhaps most rewardingly, your contributions will directly support efforts to protect natural environments, giving your role a genuine sense of purpose and impact that goes far beyond the numbers. So, if you're ready to use your analytical expertise to make a genuine difference, read on and apply today! The Role As a Senior Data and Insight Executive, you will help develop and strengthen our client's data and analytical capabilities, helping them better understand their visitors and supporters and ultimately driving engagement and vital income. Specifically, you will ensure the quality and integrity of visitor and supporter data across our client's systems, supporting improvements and integration to create a strong, reliable foundation for decision-making. Drawing on your analytical expertise, you will design interactive dashboards using Power BI, lead marketing campaign analysis, and deliver KPI reporting to senior managers and trustees. You will also analyse supporter behaviour to shape fundraising and marketing strategies and work closely with internal teams and external agencies to optimise performance and campaign effectiveness. About You To be considered as a Senior Data and Insight Executive, you will need: - At least 3 years' experience in a data-driven role, preferably within a visitor attraction or non-profit environment - Strong proficiency in SQL and experience working with CRM or fundraising databases - Proven experience in data analysis, reporting and dashboard design (ideally, Power BI) - The ability to evaluate campaigns and communicate results clearly and engagingly - An innovative, solutions-focused mindset, with the ability to think creatively, solve problems, and identify new ways data can be used to improve engagement and income - Excellent communication skills, with the ability to translate complex data into clear insights The closing date for this role is 22nd March 2026. Other organisations may call this role Data Analyst, Insight Analyst, Data and Insight Manager, CRM Data Analyst, Marketing Data Analyst, BI Analyst, or Business Intelligence Analyst. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to become our client's Senior Data and Insight Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Mar 05, 2026
Full time
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
We re currently working with a growing organisation who are looking to appoint a Business Development Analyst to support their ongoing expansion plans. This is a key hire for the business and will suit someone who enjoys research-led work and contributing directly to commercial growth. The Role This position will support the commercial growth of a well-established organisation by delivering high-quality research and insight across markets, competitors, and potential customers. The Business Development Analyst will work closely with senior stakeholders and commercial teams to gather, analyse, and interpret information that informs strategic decisions, new market entry, and business development activity. Responsibilities will include researching market conditions and trends, assessing growth opportunities, and evaluating competitive positioning. The role will also involve identifying and profiling prospective organisations, partners, and key decision-makers to support targeted outreach and long-term growth planning. A key part of the role is translating complex data into clear, practical insight. This will include producing structured reports, maintaining research documentation and CRM records, and presenting findings in a concise, commercially focused manner. The successful candidate will act as a central research resource for the business, contributing to proposals, presentations, and strategic discussions while ensuring decision-makers have access to accurate, up-to-date information. Candidate Requirements Essential Strong research and analytical skills Excellent communication and presentation skills Proficiency in Excel, Google Sheets, and research tools Ability to work independently and manage multiple priorities Desirable Experience using CRM systems (e.g. Glenniganst) Background in B2B research, consulting, business development, or strategy-focused roles Benefits Competitve salary Excellent career progression Life insurance Chrismas bonus Pension
Mar 04, 2026
Full time
We re currently working with a growing organisation who are looking to appoint a Business Development Analyst to support their ongoing expansion plans. This is a key hire for the business and will suit someone who enjoys research-led work and contributing directly to commercial growth. The Role This position will support the commercial growth of a well-established organisation by delivering high-quality research and insight across markets, competitors, and potential customers. The Business Development Analyst will work closely with senior stakeholders and commercial teams to gather, analyse, and interpret information that informs strategic decisions, new market entry, and business development activity. Responsibilities will include researching market conditions and trends, assessing growth opportunities, and evaluating competitive positioning. The role will also involve identifying and profiling prospective organisations, partners, and key decision-makers to support targeted outreach and long-term growth planning. A key part of the role is translating complex data into clear, practical insight. This will include producing structured reports, maintaining research documentation and CRM records, and presenting findings in a concise, commercially focused manner. The successful candidate will act as a central research resource for the business, contributing to proposals, presentations, and strategic discussions while ensuring decision-makers have access to accurate, up-to-date information. Candidate Requirements Essential Strong research and analytical skills Excellent communication and presentation skills Proficiency in Excel, Google Sheets, and research tools Ability to work independently and manage multiple priorities Desirable Experience using CRM systems (e.g. Glenniganst) Background in B2B research, consulting, business development, or strategy-focused roles Benefits Competitve salary Excellent career progression Life insurance Chrismas bonus Pension
We are looking for a Business Intelligence Analyst to join our team and help turn data into clear, practical insight that supports better decision making across the business. This is an early career role suited to someone who has some hands on experience with Power BI and wants to continue building their skills in analysis, reporting, and dashboard development. You will work closely with senior team members, the Data Engineer, and Systems colleagues to deliver accurate, user friendly reports that support Sales, Customer Experience, Field Operations, and Commercial teams. This role focuses on Power BI development and insight support. It does not include data engineering, CRM configuration, system administration, or team management. What your role will involve Build and maintain Power BI dashboards using structured datasets prepared by the Data Engineer Create DAX measures and calculated columns based on agreed KPI definitions Improve report usability through clear layout, navigation, and drilldown functionality Apply consistent design principles and data standards across reporting assets Take ownership of the accuracy and quality of the dashboards and reports you deliver Translate business questions into clear visuals and reporting outputs Identify trends, patterns, and performance changes using available data Support the creation of insight summaries in partnership with Finance and the Systems team Share data driven observations and contribute to recommendations under guidance from senior colleagues Participate in requirements sessions to understand reporting needs Produce simple wireframes and draft layouts for feedback Respond to reporting and insight requests, escalating complex queries when needed Support teams in transitioning from manual reporting to automated dashboards Create user friendly documentation including FAQs, dashboard guides, and light data dictionaries Deliver basic training sessions and walkthroughs to support effective report usage What we are looking for Ideally two years of experience using Power BI or a similar BI tool Comfortable with basic DAX, Power Query, and simple data modelling Strong analytical skills with the ability to present information clearly Confident communicating with non technical stakeholders Willing to learn and apply KPI definitions consistently Collaborative and comfortable working under guidance Exposure to systems such as Salesforce or basic SQL is beneficial Curious, organised, detail focused, and able to manage shifting priorities
Feb 28, 2026
Full time
We are looking for a Business Intelligence Analyst to join our team and help turn data into clear, practical insight that supports better decision making across the business. This is an early career role suited to someone who has some hands on experience with Power BI and wants to continue building their skills in analysis, reporting, and dashboard development. You will work closely with senior team members, the Data Engineer, and Systems colleagues to deliver accurate, user friendly reports that support Sales, Customer Experience, Field Operations, and Commercial teams. This role focuses on Power BI development and insight support. It does not include data engineering, CRM configuration, system administration, or team management. What your role will involve Build and maintain Power BI dashboards using structured datasets prepared by the Data Engineer Create DAX measures and calculated columns based on agreed KPI definitions Improve report usability through clear layout, navigation, and drilldown functionality Apply consistent design principles and data standards across reporting assets Take ownership of the accuracy and quality of the dashboards and reports you deliver Translate business questions into clear visuals and reporting outputs Identify trends, patterns, and performance changes using available data Support the creation of insight summaries in partnership with Finance and the Systems team Share data driven observations and contribute to recommendations under guidance from senior colleagues Participate in requirements sessions to understand reporting needs Produce simple wireframes and draft layouts for feedback Respond to reporting and insight requests, escalating complex queries when needed Support teams in transitioning from manual reporting to automated dashboards Create user friendly documentation including FAQs, dashboard guides, and light data dictionaries Deliver basic training sessions and walkthroughs to support effective report usage What we are looking for Ideally two years of experience using Power BI or a similar BI tool Comfortable with basic DAX, Power Query, and simple data modelling Strong analytical skills with the ability to present information clearly Confident communicating with non technical stakeholders Willing to learn and apply KPI definitions consistently Collaborative and comfortable working under guidance Exposure to systems such as Salesforce or basic SQL is beneficial Curious, organised, detail focused, and able to manage shifting priorities
Job Title: Marketing Executive / Manager Location: IFSE Head Office, 14 Progress Business Park, Croydon, CR0 4XD Salary : Competitive Job type: Full time, Permanent Are you looking to develop your career as a marketer? Would you like to work for a progressive and ambitious company within the restaurant design sector? Do you want to join company that's owned by it's employees? If so, we're looking for you IFSE Group design, build and fit-out award winning restaurants and commercial kitchen facilities for companies across the UK, from the high street to office and B&I food and beverage facilities. From a single piece of equipment to a full turn-key package, we treat every project with exactly the same care and efficiency, creating great results for our customers, our partners and our team. About The Role: As a client-focused business, you'll be working within the sales and marketing team on a daily basis and be responsible for working with the Marketing Director to deal with inbound and outbound enquiries and project leads. You'll be required to confidently engage and effectively converse with key-decision makers and technical staff at target organisations. New leads will then be distributed to the sales team to convert into projects. Your day-to-day activities will include developing the business through b2b marketing activities including social media posting, website editing, email marketing and content creation, ensuring that no two days are the same. You'll support the Marketing Director and the wider sales team with client presentation materials, administration and organisation. You will input captured customer data and help ensure that data stored on the company CRM is up to date and kept to a high degree of accuracy. The candidate will be joining an employee-owned company (similar to Waitrose/John Lewis) and will participate in the profit-share as the company performs successfully. The team will provide full training to ensure that you are up to speed and getting the necessary support to be successful. What we're looking for: Essential Requirements: Confidence with a can-do and self-motivational attitude Excellent telephone manner and communication skills Excellent written English A capability to work towards KPI's Ability to work as part of a growing team Experience with Microsoft Office software Experience with CRM systems Internet proficiency for uploading and downloading documents Strong attention to detail Desirable experience: A background or experience in b2b Marketing / Business Studies A degree in any of the above or similar What you'll receive: A competitive salary (depending on experience and level of skill) Discretionary annual profit share which is related to the success of the company for the year Private Health Care (after 20 weeks service) Generous Company Pension (after 20 weeks service) Life cover amounting to 4x salary (after 20 weeks service) Paid annual leave: 25 days + public holidays. Following the third year of service, leave increases by one day per year, up to a maximum of 30 says annual leave. Bank holidays are paid in additional to the above annual leave. Company laptop Company mobile Additional Information: Work schedule of 9am to 5.30pm, Monday to Friday, with on-site parking available and the IFSE offices are within a 5 minute walk of the Waddon Marsh tram stop. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Marketing Assistant, Marketing Executive, Marketing Administrator, Marketing Officer, Marketing Analyst, B2C Marketing, Marketing Specialist, B2B Marketing, Offline Marketing, Digital Marketing Executive, Marketing Co-ordinator, Marketing Graduate will also be considered for this role.
Feb 28, 2026
Full time
Job Title: Marketing Executive / Manager Location: IFSE Head Office, 14 Progress Business Park, Croydon, CR0 4XD Salary : Competitive Job type: Full time, Permanent Are you looking to develop your career as a marketer? Would you like to work for a progressive and ambitious company within the restaurant design sector? Do you want to join company that's owned by it's employees? If so, we're looking for you IFSE Group design, build and fit-out award winning restaurants and commercial kitchen facilities for companies across the UK, from the high street to office and B&I food and beverage facilities. From a single piece of equipment to a full turn-key package, we treat every project with exactly the same care and efficiency, creating great results for our customers, our partners and our team. About The Role: As a client-focused business, you'll be working within the sales and marketing team on a daily basis and be responsible for working with the Marketing Director to deal with inbound and outbound enquiries and project leads. You'll be required to confidently engage and effectively converse with key-decision makers and technical staff at target organisations. New leads will then be distributed to the sales team to convert into projects. Your day-to-day activities will include developing the business through b2b marketing activities including social media posting, website editing, email marketing and content creation, ensuring that no two days are the same. You'll support the Marketing Director and the wider sales team with client presentation materials, administration and organisation. You will input captured customer data and help ensure that data stored on the company CRM is up to date and kept to a high degree of accuracy. The candidate will be joining an employee-owned company (similar to Waitrose/John Lewis) and will participate in the profit-share as the company performs successfully. The team will provide full training to ensure that you are up to speed and getting the necessary support to be successful. What we're looking for: Essential Requirements: Confidence with a can-do and self-motivational attitude Excellent telephone manner and communication skills Excellent written English A capability to work towards KPI's Ability to work as part of a growing team Experience with Microsoft Office software Experience with CRM systems Internet proficiency for uploading and downloading documents Strong attention to detail Desirable experience: A background or experience in b2b Marketing / Business Studies A degree in any of the above or similar What you'll receive: A competitive salary (depending on experience and level of skill) Discretionary annual profit share which is related to the success of the company for the year Private Health Care (after 20 weeks service) Generous Company Pension (after 20 weeks service) Life cover amounting to 4x salary (after 20 weeks service) Paid annual leave: 25 days + public holidays. Following the third year of service, leave increases by one day per year, up to a maximum of 30 says annual leave. Bank holidays are paid in additional to the above annual leave. Company laptop Company mobile Additional Information: Work schedule of 9am to 5.30pm, Monday to Friday, with on-site parking available and the IFSE offices are within a 5 minute walk of the Waddon Marsh tram stop. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Marketing Assistant, Marketing Executive, Marketing Administrator, Marketing Officer, Marketing Analyst, B2C Marketing, Marketing Specialist, B2B Marketing, Offline Marketing, Digital Marketing Executive, Marketing Co-ordinator, Marketing Graduate will also be considered for this role.
Senior Power BI Data Analyst Government Property Agency Salary - 42,450 to 46,636 Contract type: Permanent Location: Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham or Swindon There is also a non- standard RRA of up to 3,000 that may be applied to attract an exceptional candidate. Job description Data analytics provides a transformational and powerful combination to support GPA's current and forward planning in key areas such as across Operations, Portfolio Performance, Health and Safety, Risk Management and Sustainability. It provides essential actionable insights to support planning, decision making, scenario planning and predictive analytics. Data analytics across the GPA is already providing a transparent, interactive interface to the large amount of data we collect and process in GPA. A number of exemplar Power BI dashboards are already supporting business plan objectives and crucial reporting in areas such as Occupancy, Property Portfolio, Customer Satisfaction, Client Satisfaction, CRM Reporting, Sustainability etc. In this role you will be responsible for the full lifecycle development and maintenance of part of GPA's dashboard portfolio. Working alongside Business Analysts and Data Architects you will have authority to build analytics solutions that are underpinning the key strategic and operational business decisions of GPA. Key responsibilities Support the delivery of GPA's Information & Data Strategy and wider reporting requirements. Support the delivery of reporting & dashboard business KPI's, providing more focussed support to business-critical dashboards and reporting Delivering GPA's BI products in accordance with our Information Management and Data Governance frameworks Capturing and refining the requirements for BI across GPA and using this to design solutions in consultation with business stakeholders Designing and deploying BI applications (e.g. dashboards) across GPA and more widely across government as required Performing upgrades and improvements to the functionality and content of deployed dashboards Support the team with business engagement, hosting working group sessions to provide updates to all levels of the business. Collaborate across GPA at all levels to gather requirements and produce new dashboards that will aid in their daily working duties for the GPA. Personal Specification As a data driven organisation, a data analytics lead is essential to assure as an organisation we can devise approaches and systems to 'make sense' of the large volumes of data present in the organisation The Senior Data Analyst ensures that the GPA: Engages and liaises across GPA to ensure BI requirements are captured and understood Has fully documented methods and approaches to create BI productsUpdated Has reliable and accurate BI applications deployed as required by the business Technical skills Essential criteria: Power BI, Azure, Redshift, Databases, Power Platform, Dev Ops, SQL, RLS, CICD Design and development of Power BI artefacts and environments Numerical analysis methods Stakeholder management and consensus building Working in an Agile development environment Desirable criterion: Work prioritisation and scheduling to time and budget People training & development Using Agile development environments such as JIRA Qualifications and Accreditation Qualifications Essential criteria: A computer/analytics University degree Desirable criterion: Microsoft Accreditation for Data Analytics (DA-100) Gold Standard: IT & Data Management - CITP / CsyP Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Generous annual leave How to apply The application process will be open until the 27th February 2026. Additional information Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. New entrants are expected to join on the minimum of the pay band.
Feb 27, 2026
Full time
Senior Power BI Data Analyst Government Property Agency Salary - 42,450 to 46,636 Contract type: Permanent Location: Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham or Swindon There is also a non- standard RRA of up to 3,000 that may be applied to attract an exceptional candidate. Job description Data analytics provides a transformational and powerful combination to support GPA's current and forward planning in key areas such as across Operations, Portfolio Performance, Health and Safety, Risk Management and Sustainability. It provides essential actionable insights to support planning, decision making, scenario planning and predictive analytics. Data analytics across the GPA is already providing a transparent, interactive interface to the large amount of data we collect and process in GPA. A number of exemplar Power BI dashboards are already supporting business plan objectives and crucial reporting in areas such as Occupancy, Property Portfolio, Customer Satisfaction, Client Satisfaction, CRM Reporting, Sustainability etc. In this role you will be responsible for the full lifecycle development and maintenance of part of GPA's dashboard portfolio. Working alongside Business Analysts and Data Architects you will have authority to build analytics solutions that are underpinning the key strategic and operational business decisions of GPA. Key responsibilities Support the delivery of GPA's Information & Data Strategy and wider reporting requirements. Support the delivery of reporting & dashboard business KPI's, providing more focussed support to business-critical dashboards and reporting Delivering GPA's BI products in accordance with our Information Management and Data Governance frameworks Capturing and refining the requirements for BI across GPA and using this to design solutions in consultation with business stakeholders Designing and deploying BI applications (e.g. dashboards) across GPA and more widely across government as required Performing upgrades and improvements to the functionality and content of deployed dashboards Support the team with business engagement, hosting working group sessions to provide updates to all levels of the business. Collaborate across GPA at all levels to gather requirements and produce new dashboards that will aid in their daily working duties for the GPA. Personal Specification As a data driven organisation, a data analytics lead is essential to assure as an organisation we can devise approaches and systems to 'make sense' of the large volumes of data present in the organisation The Senior Data Analyst ensures that the GPA: Engages and liaises across GPA to ensure BI requirements are captured and understood Has fully documented methods and approaches to create BI productsUpdated Has reliable and accurate BI applications deployed as required by the business Technical skills Essential criteria: Power BI, Azure, Redshift, Databases, Power Platform, Dev Ops, SQL, RLS, CICD Design and development of Power BI artefacts and environments Numerical analysis methods Stakeholder management and consensus building Working in an Agile development environment Desirable criterion: Work prioritisation and scheduling to time and budget People training & development Using Agile development environments such as JIRA Qualifications and Accreditation Qualifications Essential criteria: A computer/analytics University degree Desirable criterion: Microsoft Accreditation for Data Analytics (DA-100) Gold Standard: IT & Data Management - CITP / CsyP Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Generous annual leave How to apply The application process will be open until the 27th February 2026. Additional information Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. New entrants are expected to join on the minimum of the pay band.
Our client is an established technology platform business seeking a Marketing Data Analyst to take ownership of reporting, insights, and data-driven decision-making across their marketing function. This role focuses on transforming data into compelling narratives that inform strategy, demonstrate ROI, and enable the marketing team to self-serve analytics. You'll work closely with their data engineering team who manage the core infrastructure, while you concentrate on extracting insights, building dashboards, and translating numbers into actionable intelligence for campaigns and commercial planning. Location: Flexible working arrangements THE MARKETING DATA ANALYST ROLE RESPONSIBILITIES WILL INCLUDE: Extract and analyse data from the data warehouse using SQL, designing segmentation by geography and customer groups to support targeted campaigns and performance tracking Develop compelling Power BI dashboards and reports that track campaign performance, lead conversion, and ROI for operational teams and C-suite executives Map the complete customer journey from acquisition through conversion, identifying funnel bottlenecks and building models to assess campaign effectiveness Transform complex datasets into narratives that fuel content creation, PR initiatives, and demonstrate platform value through engagement and revenue metrics Partner with marketing, digital, finance, and data engineering colleagues to ensure reporting accuracy and enable self-service analytics capabilities THE IDEAL MARKETING DATA ANALYST WILL HAVE: Extensive experience developing marketing dashboards for senior leadership with strong Power BI expertise (advanced features like Co-Pilot desirable) Solid SQL proficiency for data extraction plus familiarity with CRM systems and marketing platforms such as Salesforce and Marketo Proven ability to translate technical data findings into clear, actionable business insights that inform strategy and optimisation Strong collaborative approach working alongside data engineering and finance teams to align insights with business objectives Curious, proactive mindset focused on storytelling through data with ability to identify trends, seasonal patterns, and growth opportunities WHY JOIN THIS BUSINESS AS THEIR MARKETING DATA ANALYST? Join a best-in-class marketing team led by an exceptional CMO with strong financial backing, recent marketing investment, and impressive growth trajectory offering genuine scope for personal and professional development Flexible working culture with transparent company structure and collaborative, friendly team environment based in central Basingstoke (3 days per week office-based, easily accessible by car and train) Armstrong Lloyd is a marketing specialist recruitment services provider. We specialise in the B2B SaaS space and have a variety of similar jobs available. We offer a personal service that will give you the best possible outcome in the recruitment process.
Feb 27, 2026
Full time
Our client is an established technology platform business seeking a Marketing Data Analyst to take ownership of reporting, insights, and data-driven decision-making across their marketing function. This role focuses on transforming data into compelling narratives that inform strategy, demonstrate ROI, and enable the marketing team to self-serve analytics. You'll work closely with their data engineering team who manage the core infrastructure, while you concentrate on extracting insights, building dashboards, and translating numbers into actionable intelligence for campaigns and commercial planning. Location: Flexible working arrangements THE MARKETING DATA ANALYST ROLE RESPONSIBILITIES WILL INCLUDE: Extract and analyse data from the data warehouse using SQL, designing segmentation by geography and customer groups to support targeted campaigns and performance tracking Develop compelling Power BI dashboards and reports that track campaign performance, lead conversion, and ROI for operational teams and C-suite executives Map the complete customer journey from acquisition through conversion, identifying funnel bottlenecks and building models to assess campaign effectiveness Transform complex datasets into narratives that fuel content creation, PR initiatives, and demonstrate platform value through engagement and revenue metrics Partner with marketing, digital, finance, and data engineering colleagues to ensure reporting accuracy and enable self-service analytics capabilities THE IDEAL MARKETING DATA ANALYST WILL HAVE: Extensive experience developing marketing dashboards for senior leadership with strong Power BI expertise (advanced features like Co-Pilot desirable) Solid SQL proficiency for data extraction plus familiarity with CRM systems and marketing platforms such as Salesforce and Marketo Proven ability to translate technical data findings into clear, actionable business insights that inform strategy and optimisation Strong collaborative approach working alongside data engineering and finance teams to align insights with business objectives Curious, proactive mindset focused on storytelling through data with ability to identify trends, seasonal patterns, and growth opportunities WHY JOIN THIS BUSINESS AS THEIR MARKETING DATA ANALYST? Join a best-in-class marketing team led by an exceptional CMO with strong financial backing, recent marketing investment, and impressive growth trajectory offering genuine scope for personal and professional development Flexible working culture with transparent company structure and collaborative, friendly team environment based in central Basingstoke (3 days per week office-based, easily accessible by car and train) Armstrong Lloyd is a marketing specialist recruitment services provider. We specialise in the B2B SaaS space and have a variety of similar jobs available. We offer a personal service that will give you the best possible outcome in the recruitment process.
Job Title: IT Business Analyst Location: Hybrid working (1 day in the office based in Central London) Contract: Permanent, Full Time Hours: Full time, 5 days per week, 34.5 Hours: 9:00am - 5:00pm Salary: 50,084 per annum The Role of IT Business Analyst Our client, a globally recognised charity headquartered in the UK, is seeking an experienced IT Business Analyst to join their IT team on a permanent, full-time basis. This role will play a key part in supporting the delivery of major organisational change initiatives with a technology focus. Key Responsibilities Identify and analyse business and technical requirements to support change initiatives. Produce clear documentation to align key stakeholders Use suitable process-mapping techniques to support analysis of requirements and present current and future states Contribute to the design and delivery of technology-driven change by ensuring requirements are effectively reflected in technical solutions. This includes conducting market research and feasibility assessments, preparing options analysis, and liaising with external vendors and consultants to support successful implementation Contribute to the formulation of suitable test approaches and test techniques to assure the effective delivery of requirements Forecasting and tracking the benefits of technology-driven change, ensuring they are measured at the right time and communicated clearly. This includes engaging stakeholders throughout the delivery lifecycle, supporting senior leadership in post-implementation benefit reviews, and producing insightful reports on both projected and realised outcomes Monitor and report on progress across all pipeline initiatives About you This position is ideal for candidates with previous experience in an IT Business Analyst role, who can commit to attending site 1 day a week in Central London. Candidates should also have the following demonstrable experience: Conducting analysis and management of requirements for business technology change initiatives across a common range of business functions (e.g. CRM / Finance / HR / Website) using specialist techniques (e.g. user stories, use case diagrams, data flows) Participating in technology change initiatives for CRM systems, including CRM replacements Expertise in process mapping techniques, e.g. BPMN / UML / SIPOC Experience in management of the benefits lifecycle and accompanying techniques Effective communication skills, including the ability to produce reports and provide presentations Knowledge of testing approaches & techniques Effective stakeholder management skills, including the ability to explain complex matters clearly, ensuring alignment and satisfaction at all levels Working in accordance with waterfall and agile project management methodologies and the software development lifecycle
Feb 27, 2026
Full time
Job Title: IT Business Analyst Location: Hybrid working (1 day in the office based in Central London) Contract: Permanent, Full Time Hours: Full time, 5 days per week, 34.5 Hours: 9:00am - 5:00pm Salary: 50,084 per annum The Role of IT Business Analyst Our client, a globally recognised charity headquartered in the UK, is seeking an experienced IT Business Analyst to join their IT team on a permanent, full-time basis. This role will play a key part in supporting the delivery of major organisational change initiatives with a technology focus. Key Responsibilities Identify and analyse business and technical requirements to support change initiatives. Produce clear documentation to align key stakeholders Use suitable process-mapping techniques to support analysis of requirements and present current and future states Contribute to the design and delivery of technology-driven change by ensuring requirements are effectively reflected in technical solutions. This includes conducting market research and feasibility assessments, preparing options analysis, and liaising with external vendors and consultants to support successful implementation Contribute to the formulation of suitable test approaches and test techniques to assure the effective delivery of requirements Forecasting and tracking the benefits of technology-driven change, ensuring they are measured at the right time and communicated clearly. This includes engaging stakeholders throughout the delivery lifecycle, supporting senior leadership in post-implementation benefit reviews, and producing insightful reports on both projected and realised outcomes Monitor and report on progress across all pipeline initiatives About you This position is ideal for candidates with previous experience in an IT Business Analyst role, who can commit to attending site 1 day a week in Central London. Candidates should also have the following demonstrable experience: Conducting analysis and management of requirements for business technology change initiatives across a common range of business functions (e.g. CRM / Finance / HR / Website) using specialist techniques (e.g. user stories, use case diagrams, data flows) Participating in technology change initiatives for CRM systems, including CRM replacements Expertise in process mapping techniques, e.g. BPMN / UML / SIPOC Experience in management of the benefits lifecycle and accompanying techniques Effective communication skills, including the ability to produce reports and provide presentations Knowledge of testing approaches & techniques Effective stakeholder management skills, including the ability to explain complex matters clearly, ensuring alignment and satisfaction at all levels Working in accordance with waterfall and agile project management methodologies and the software development lifecycle
About PostHog We're shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software. We started with open-source product analytics, launched out of Y Combinator's W20 cohort. We've since shipped more than a dozen products, including: A built-in data warehouse, so users can query product and customer data together using custom SQL insights. A customer data platform, so they can send their data wherever they need with ease. PostHog AI, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries. Next on the roadmap are CRM, Workflow, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it! We are: Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit. Default alive. Revenue is growing 10% MoM on average, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on. Well-funded. We've raised more than $100m from some of the world's top investors. We're set up for a long, ambitious journey. We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible. Things we care about Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions. Autonomy: We don't tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams and make product decisions. Teams are flexible and easy to change when needed. Shipping fast: Why not now? We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams - autonomous, highly-efficient groups of cracked engineers who can outship much larger companies because they own their products end-to-end. Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication - PRs > Issues > Slack. Tuesdays and Thursdays are meeting free days, and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had. Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We're optimistic about what's possible and our ability to get there. Being weird: Weird means redesigning an already world class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an objectively unnecessary developer toy with dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun. What you'll be doing It's easy to look at how quickly coding is getting better and to think we're already in an amazing place. But, we think there's far further to go, and we think we are uniquely able to help the world take the next step. PostHog is working on product (and then, later, business) autonomy. When you open an editor, you shouldn't be typing "please build me X", X should already be built for you. We can do this because PostHog tracks more products across more dimensions than any other company on earth. We have over a trillion data points across events, errors, session replays, revenue data and more. We want to use this data to fix bugs, issues, listen to what customers are asking for, or internal conversations, and ship those things so engineering takes the next step forward - figuring out what you want to keep or edit, not waiting for claude to run all day. We have an exceptionally large amount of data relative to our company size. This means you can have autonomy, you can be close to customers, work on scrappy teams, and greatly influence what we actually ship. On the finance side, we have around $150M in balance, we're super strongly default alive and have had a rapidly growing, real business that makes good margin, runs exceptionally efficiently, and has already been scaling rapidly, for 6 years. This won't be easy. Product autonomy is also the most chaotic part of our business - technologies and our own ideas are changing rapidly. You will need to want to work on something that is uncertain, and may fail. People who are proactive, think for themselves, work fast, get product into users' hands and learn are those that are successful here. It will be fast and intense. The job will involve training, fine tuning and running models to deepen our ability to achieve product autonomy. Crucially you will need to be able to help us figure out which areas to prioritize as there are so many possibilities for game changing things to ship. We are building a new team specifically for this purpose, working closely with one of the founders. You will need either a strong background in maths (and able to code) or to have worked on training models previously. If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!
Feb 27, 2026
Full time
About PostHog We're shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software. We started with open-source product analytics, launched out of Y Combinator's W20 cohort. We've since shipped more than a dozen products, including: A built-in data warehouse, so users can query product and customer data together using custom SQL insights. A customer data platform, so they can send their data wherever they need with ease. PostHog AI, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries. Next on the roadmap are CRM, Workflow, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it! We are: Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit. Default alive. Revenue is growing 10% MoM on average, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on. Well-funded. We've raised more than $100m from some of the world's top investors. We're set up for a long, ambitious journey. We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible. Things we care about Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions. Autonomy: We don't tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams and make product decisions. Teams are flexible and easy to change when needed. Shipping fast: Why not now? We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams - autonomous, highly-efficient groups of cracked engineers who can outship much larger companies because they own their products end-to-end. Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication - PRs > Issues > Slack. Tuesdays and Thursdays are meeting free days, and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had. Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We're optimistic about what's possible and our ability to get there. Being weird: Weird means redesigning an already world class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an objectively unnecessary developer toy with dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun. What you'll be doing It's easy to look at how quickly coding is getting better and to think we're already in an amazing place. But, we think there's far further to go, and we think we are uniquely able to help the world take the next step. PostHog is working on product (and then, later, business) autonomy. When you open an editor, you shouldn't be typing "please build me X", X should already be built for you. We can do this because PostHog tracks more products across more dimensions than any other company on earth. We have over a trillion data points across events, errors, session replays, revenue data and more. We want to use this data to fix bugs, issues, listen to what customers are asking for, or internal conversations, and ship those things so engineering takes the next step forward - figuring out what you want to keep or edit, not waiting for claude to run all day. We have an exceptionally large amount of data relative to our company size. This means you can have autonomy, you can be close to customers, work on scrappy teams, and greatly influence what we actually ship. On the finance side, we have around $150M in balance, we're super strongly default alive and have had a rapidly growing, real business that makes good margin, runs exceptionally efficiently, and has already been scaling rapidly, for 6 years. This won't be easy. Product autonomy is also the most chaotic part of our business - technologies and our own ideas are changing rapidly. You will need to want to work on something that is uncertain, and may fail. People who are proactive, think for themselves, work fast, get product into users' hands and learn are those that are successful here. It will be fast and intense. The job will involve training, fine tuning and running models to deepen our ability to achieve product autonomy. Crucially you will need to be able to help us figure out which areas to prioritize as there are so many possibilities for game changing things to ship. We are building a new team specifically for this purpose, working closely with one of the founders. You will need either a strong background in maths (and able to code) or to have worked on training models previously. If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!
Ciklum is looking for an Associate Account Director to join our team full-time in the United Kingdom. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role As an Associate Account Director, become a part of a cross-functional development team engineering experiences of tomorrow. We are looking for an experienced Associate Account Director with a minimum of 8 years' experience to manage and grow existing client business for our digital product and service offerings. It's an individual contributor role with a primary focus on creating trusted partnerships where Ciklum delivers large scale innovation and digital platforms to support the growth of our largest clients in the Consumer industry verticals. You will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management function, (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget. Responsibilities Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business/s and overall market Manage client account/s and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties Support technological and digital transformation conversations and initiatives at a strategic level Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum's services and solutions and meet the clients' needs Manage the account and delivery team performance Manage escalations for client account and provide help/support to team members by acting as the single point of contact Work with the Account group leader to ensure robust and seamless governance and escalation management, (where required) for the account Identify and manage engagement risks, flagging issues early managing to resolution Achieve quarterly targets/quotas and KPI's for client accounts Lead opportunities through all stages of the sales process from prospect to delivery Ensure pipeline quality and quantity in CRM and follow Ciklum sales process Requirements Minimum of 8 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements Demonstrable knowledge of the Consumer vertical including latest industry trends and operational expertise Experience in selling custom software development and/or digital transformation services is highly preferred Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy Strong commercial and contractual acumen Capability to own and manage account level P&L responsibility including client contracts, invoicing etc Experienced working in a dynamic, fast paced, matrix structured organization with onshore, nearshore and offshore development teams What s in it for you? Private Equity backed environment to foster growth and collaboration Great earning potential for the entrepreneurial high performer Build your career in a proven successful high growth company with unique service offering on the market Variety of knowledge sharing, training and self-development opportunities Interested already? We would love to get to know you! Submit your application. We can't wait to see you at Ciklum.
Feb 26, 2026
Full time
Ciklum is looking for an Associate Account Director to join our team full-time in the United Kingdom. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role As an Associate Account Director, become a part of a cross-functional development team engineering experiences of tomorrow. We are looking for an experienced Associate Account Director with a minimum of 8 years' experience to manage and grow existing client business for our digital product and service offerings. It's an individual contributor role with a primary focus on creating trusted partnerships where Ciklum delivers large scale innovation and digital platforms to support the growth of our largest clients in the Consumer industry verticals. You will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management function, (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget. Responsibilities Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business/s and overall market Manage client account/s and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties Support technological and digital transformation conversations and initiatives at a strategic level Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum's services and solutions and meet the clients' needs Manage the account and delivery team performance Manage escalations for client account and provide help/support to team members by acting as the single point of contact Work with the Account group leader to ensure robust and seamless governance and escalation management, (where required) for the account Identify and manage engagement risks, flagging issues early managing to resolution Achieve quarterly targets/quotas and KPI's for client accounts Lead opportunities through all stages of the sales process from prospect to delivery Ensure pipeline quality and quantity in CRM and follow Ciklum sales process Requirements Minimum of 8 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements Demonstrable knowledge of the Consumer vertical including latest industry trends and operational expertise Experience in selling custom software development and/or digital transformation services is highly preferred Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy Strong commercial and contractual acumen Capability to own and manage account level P&L responsibility including client contracts, invoicing etc Experienced working in a dynamic, fast paced, matrix structured organization with onshore, nearshore and offshore development teams What s in it for you? Private Equity backed environment to foster growth and collaboration Great earning potential for the entrepreneurial high performer Build your career in a proven successful high growth company with unique service offering on the market Variety of knowledge sharing, training and self-development opportunities Interested already? We would love to get to know you! Submit your application. We can't wait to see you at Ciklum.
Overview Marcus by Goldman Sachs, CRM Executive, Analyst, London location_on London, Greater London, England, United Kingdom Private Wealth Management (PWM) secures, develops and manages relationships with high net worth individuals, their families, family offices and foundations. PWM assists clients with building and preserving their financial wealth by creating and implementing long-term asset allocation within the context of each client's particular risk tolerance, and by providing access to innovative investment ideas and opportunities. PWM professionals develop customized investment strategies and offer a full array of wealth management products and services, including private banking and trust company services. Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. The Role We're seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns Responsibilities Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK Manage andanalysecustomer data to identify trends, preferences, and opportunities forpersonalisedcommunication and offers Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value Ensure compliance with data protection regulations and company policies when handling customer information Support the development of CRM tools and technologies to improve customer data management and communication efficiency Stay informed about industry's best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies Experience and skills Candidates should have 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors Enthusiasm for customer relationship management (CRM) and a commitment to enhanceing customer engagement and loyalty Willingness to explore and adapt to new CRM technologies and systems Excellent copywriting, attention to detail, and the ability to balance multiple campaigns. Strong analytical skills to interpret customer data and drive strategic insights Proven experience in marketing, with a focus on digital and customer-centric strategies Excellent communication skills to collaborate with cross-functional teams and stakeholders Ability to manage and execute CRM campaigns from conception to completion Experience in using CRM software and tools to optimise customer interactions Strategic mindset to align CRM initiatives with business goals and objectives About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Feb 25, 2026
Full time
Overview Marcus by Goldman Sachs, CRM Executive, Analyst, London location_on London, Greater London, England, United Kingdom Private Wealth Management (PWM) secures, develops and manages relationships with high net worth individuals, their families, family offices and foundations. PWM assists clients with building and preserving their financial wealth by creating and implementing long-term asset allocation within the context of each client's particular risk tolerance, and by providing access to innovative investment ideas and opportunities. PWM professionals develop customized investment strategies and offer a full array of wealth management products and services, including private banking and trust company services. Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. The Role We're seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns Responsibilities Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK Manage andanalysecustomer data to identify trends, preferences, and opportunities forpersonalisedcommunication and offers Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value Ensure compliance with data protection regulations and company policies when handling customer information Support the development of CRM tools and technologies to improve customer data management and communication efficiency Stay informed about industry's best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies Experience and skills Candidates should have 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors Enthusiasm for customer relationship management (CRM) and a commitment to enhanceing customer engagement and loyalty Willingness to explore and adapt to new CRM technologies and systems Excellent copywriting, attention to detail, and the ability to balance multiple campaigns. Strong analytical skills to interpret customer data and drive strategic insights Proven experience in marketing, with a focus on digital and customer-centric strategies Excellent communication skills to collaborate with cross-functional teams and stakeholders Ability to manage and execute CRM campaigns from conception to completion Experience in using CRM software and tools to optimise customer interactions Strategic mindset to align CRM initiatives with business goals and objectives About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Silver Stone Search and Selection Ltd
Bletchley, Buckinghamshire
Hybrid Working A fantastic opportunity has arisen to join a Global business who are going through a sustained period of growth. Reporting to the Marketing Director you will be responsible for delivering analysis and insight into various aspects of marketing and trading, turning these into story telling focused, actionable insights. The Role; Delivering analysis, insight and reporting on the sales trading plan and assisting with steering the commercial strategy for the group Setting up tools and dashboards to optimise marketing spend effectiveness Managing the marketing research budget Utilising insights and data to support with the development of CRM and digital strategies Yourself; You will have gained experience working in D2C environment, retail would be advantageous You will understand the importance of marketing in driving sales growth and be passionate about the identification of opportunities for improvement and utilisation of insights Strong analyst background with knowledge of SQL & Tableau would advantageous Ability to work autonomously in a blended strategic and hand's on position is essential
Feb 25, 2026
Full time
Hybrid Working A fantastic opportunity has arisen to join a Global business who are going through a sustained period of growth. Reporting to the Marketing Director you will be responsible for delivering analysis and insight into various aspects of marketing and trading, turning these into story telling focused, actionable insights. The Role; Delivering analysis, insight and reporting on the sales trading plan and assisting with steering the commercial strategy for the group Setting up tools and dashboards to optimise marketing spend effectiveness Managing the marketing research budget Utilising insights and data to support with the development of CRM and digital strategies Yourself; You will have gained experience working in D2C environment, retail would be advantageous You will understand the importance of marketing in driving sales growth and be passionate about the identification of opportunities for improvement and utilisation of insights Strong analyst background with knowledge of SQL & Tableau would advantageous Ability to work autonomously in a blended strategic and hand's on position is essential
Compliance, Risk and Fraud Analyst Location: Stamford (office based) Salary: £26,000 - £29,000 Hours: Monday to Friday, 09:00 - 17:00 (40 hours per week) Are you a detail-oriented professional with a passion for protecting a business and its customers? We are recruiting for our Stamford based client, seeking a diligent and proactive Compliance, Risk and Fraud Analyst to join our dedicated team. This is a fantastic opportunity to become a key player in our first line of defence, ensuring the integrity and security of our operations. About the Role: As a Compliance, Risk and Fraud Analyst, you will be at the heart of our risk management framework. Your work will be crucial in proactively identifying and tackling potential issues before they arise. You will be responsible for auditing new and existing customers, managing the chargeback process, and ensuring our systems operate at peak efficiency. This role is perfect for someone who thrives on responsibility and is looking to build a career in the fast-paced world of fintech compliance and fraud prevention. Your Key Responsibilities: Conducting customer onboarding audits, including running risk and credit checks on businesses and individuals. Performing regular and ongoing periodic audits of our client base. Managing the end-to-end chargeback process, from proactive monitoring to reactive case handling. Maintaining and updating our internal CRM and Dashboard systems to ensure all risk and chargeback data is accurate. Utilising specialised risk software to support your investigations and audits. Assisting our clients with their chargeback queries and managing related complaints. Identifying and raising escalation audits when necessary to mitigate potential risks. What We're Looking For: Proven experience working within a financial services, payments, or money services business. A background in fraud, risk, and/or chargeback management. Strong customer service skills with experience in handling queries and complaints effectively. Excellent computer literacy, including proficiency with Microsoft Office 365. A meticulous eye for detail and a proactive, problem-solving mindset. The Offer: A competitive salary of £26,000 - £29,000. A stable, full-time role with standard daytime hours (Monday-Friday, 9-5). The opportunity to work in a critical, business-facing role within a supportive team. The chance to develop your skills and build a career in a growing industry. Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further. Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK INDEEDCOMM
Feb 24, 2026
Full time
Compliance, Risk and Fraud Analyst Location: Stamford (office based) Salary: £26,000 - £29,000 Hours: Monday to Friday, 09:00 - 17:00 (40 hours per week) Are you a detail-oriented professional with a passion for protecting a business and its customers? We are recruiting for our Stamford based client, seeking a diligent and proactive Compliance, Risk and Fraud Analyst to join our dedicated team. This is a fantastic opportunity to become a key player in our first line of defence, ensuring the integrity and security of our operations. About the Role: As a Compliance, Risk and Fraud Analyst, you will be at the heart of our risk management framework. Your work will be crucial in proactively identifying and tackling potential issues before they arise. You will be responsible for auditing new and existing customers, managing the chargeback process, and ensuring our systems operate at peak efficiency. This role is perfect for someone who thrives on responsibility and is looking to build a career in the fast-paced world of fintech compliance and fraud prevention. Your Key Responsibilities: Conducting customer onboarding audits, including running risk and credit checks on businesses and individuals. Performing regular and ongoing periodic audits of our client base. Managing the end-to-end chargeback process, from proactive monitoring to reactive case handling. Maintaining and updating our internal CRM and Dashboard systems to ensure all risk and chargeback data is accurate. Utilising specialised risk software to support your investigations and audits. Assisting our clients with their chargeback queries and managing related complaints. Identifying and raising escalation audits when necessary to mitigate potential risks. What We're Looking For: Proven experience working within a financial services, payments, or money services business. A background in fraud, risk, and/or chargeback management. Strong customer service skills with experience in handling queries and complaints effectively. Excellent computer literacy, including proficiency with Microsoft Office 365. A meticulous eye for detail and a proactive, problem-solving mindset. The Offer: A competitive salary of £26,000 - £29,000. A stable, full-time role with standard daytime hours (Monday-Friday, 9-5). The opportunity to work in a critical, business-facing role within a supportive team. The chance to develop your skills and build a career in a growing industry. Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further. Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK INDEEDCOMM
Role: Resource Planning Analyst Location: East Grinstead (hybrid working 2 days per week in the office) Hours: Mon-Fri Salary: Up to 32,500 DOE + bonus + benefits This is a great opportunity for an e xperienced Resource Planning Analyst to join my client on a permanent basis. This role reports into the Head of Planning looking at data, plans and forecasting based in East Grinstead in their WFM team. Your role is to support the budget build and control through data-driven insights and analytical techniques to generate accurate forecasts and provide valuable insights into past and future trends. By analysing historical data, market trends, and other relevant factors, you contribute to strategic decision-making processes using calabrio. Are you an organised Resource Planning Analyst from a contact centre background? Do you have experience in WFM planning and forecasting? Do you have experienced in creation and delivery of plans? Role details for the Resource Planning Analyst: Proven contact centre workforce planning/management experience Experience with real-time Strong ability to analyse data and forecast call volumes Solid Excel skills (reporting, data analysis, handling multiple data sources) Ability to plan and schedule resources across channels effectively Experience producing and maintaining performance reports and insights Confident stakeholder communication at all levels High attention to detail and accuracy under pressure Comfortable working with WFM/telephony/IVR systems Systems used by the Resouce Planning Analyst are Calabrio and ElasticCX. Channels: Inbound Outbound Social Media Emails Webchat Please follow the link to apply for this Resource Planning Analyst role based in East Grinstead. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Feb 23, 2026
Full time
Role: Resource Planning Analyst Location: East Grinstead (hybrid working 2 days per week in the office) Hours: Mon-Fri Salary: Up to 32,500 DOE + bonus + benefits This is a great opportunity for an e xperienced Resource Planning Analyst to join my client on a permanent basis. This role reports into the Head of Planning looking at data, plans and forecasting based in East Grinstead in their WFM team. Your role is to support the budget build and control through data-driven insights and analytical techniques to generate accurate forecasts and provide valuable insights into past and future trends. By analysing historical data, market trends, and other relevant factors, you contribute to strategic decision-making processes using calabrio. Are you an organised Resource Planning Analyst from a contact centre background? Do you have experience in WFM planning and forecasting? Do you have experienced in creation and delivery of plans? Role details for the Resource Planning Analyst: Proven contact centre workforce planning/management experience Experience with real-time Strong ability to analyse data and forecast call volumes Solid Excel skills (reporting, data analysis, handling multiple data sources) Ability to plan and schedule resources across channels effectively Experience producing and maintaining performance reports and insights Confident stakeholder communication at all levels High attention to detail and accuracy under pressure Comfortable working with WFM/telephony/IVR systems Systems used by the Resouce Planning Analyst are Calabrio and ElasticCX. Channels: Inbound Outbound Social Media Emails Webchat Please follow the link to apply for this Resource Planning Analyst role based in East Grinstead. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
