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Data Technical Delivery Manager
Booksy Inc.
Overview A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we're in the business of helping people thrive. Working in an ever-changing scale-up where things are messy and resources are limited isn't for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we're honest, we're probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you'll likely love it here. The people you'll like to work with and the systems you'll enjoy untangling: Role As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You'll own the single intake ("front door") for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards. Day to day, that means challenging requests like "I need a dashboard" and breaking them down into the real work underneath: Do we need a new Salesforce field or object change? Does the BigQuery pipeline need to be updated? Is the semantic layer ready for analysts to use? You'll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive. Essentially, to ensure you succeed in this role you're going to need 5+ years' experience in technical delivery, data operations, or technical project management A strong working understanding of the end-to-end data lifecycle (Salesforce BigQuery analytics tools such as Looker) Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams Conversational-level English (spoken and written) - English is our company language and used for all business-wide communication It will also help you to have Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience) What success looks like in your first months Launching a single, standardised intake process for all data requests Creating clear dependency visibility so teams aren't blocked by unclear hand-offs Cleaning up and restructuring existing backlogs so only "delivery-ready" work remains Benefits Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more. Our Diversity and Inclusion Commitment We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.
Feb 05, 2026
Full time
Overview A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we're in the business of helping people thrive. Working in an ever-changing scale-up where things are messy and resources are limited isn't for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we're honest, we're probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you'll likely love it here. The people you'll like to work with and the systems you'll enjoy untangling: Role As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You'll own the single intake ("front door") for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards. Day to day, that means challenging requests like "I need a dashboard" and breaking them down into the real work underneath: Do we need a new Salesforce field or object change? Does the BigQuery pipeline need to be updated? Is the semantic layer ready for analysts to use? You'll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive. Essentially, to ensure you succeed in this role you're going to need 5+ years' experience in technical delivery, data operations, or technical project management A strong working understanding of the end-to-end data lifecycle (Salesforce BigQuery analytics tools such as Looker) Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams Conversational-level English (spoken and written) - English is our company language and used for all business-wide communication It will also help you to have Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience) What success looks like in your first months Launching a single, standardised intake process for all data requests Creating clear dependency visibility so teams aren't blocked by unclear hand-offs Cleaning up and restructuring existing backlogs so only "delivery-ready" work remains Benefits Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more. Our Diversity and Inclusion Commitment We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.
Deloitte
Manager - Dynamics 365 CRM Solution Developer, Engineering AI & Data, Technology & Transformation
Deloitte
Location: Aberdeen, Belfast, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, St Albans Connect to your Industry Deloitte has a thriving and growing Microsoft Technology Services Practice, and we want talented and energetic Dynamics Solution Developers to join our firm and grow with us. You will be a part of a team helping international organisations and iconic brands transform their core business capabilities. Whether you're working with clients on MSFT Dynamics alone or as part of a team delivering wider enterprise transformation, your expertise and collaboration with colleagues, will help clients achieve their outcomes for CRM. Your role as a Dynamics Developer is a key member of the technology team responsible for designing, developing, customising, and maintaining our clients MS Dynamics software solutions. This role involves expertise in coding, integration, and technical problem-solving to deliver robust and efficient Dynamics implementations. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity 1. Solution Design and Development: Collaborate with functional consultants and business analysts to understand system requirements and design specifications. Design, develop, configure and customise Dynamics modules, components, and features to meet business needs. Implement Dynamics solutions using appropriate development tools and language; write efficient and maintainable code using languages such as C#, .NET, JavaScript, HTML, and SQL. Customise entities, forms, fields, workflows, business rules, and other Dynamics components to align with client requirements. Develop client-side scripts, plugins, and integrations to extend Dynamics functionality. Identify opportunities for process optimisation, performance enhancement, and innovation in Dynamics development. 2. Integration and Data Migration: Design and implement data integration solutions between Microsoft Dynamics and other systems using APIs, connectors, and middleware. Perform data migration and transformation tasks to ensure smooth data transition into Dynamics applications. Comfortable leveraging Dynamics 365's analytics capabilities to gain insights into customer behaviour, trends, and customer satisfaction. This includes using Power BI for data visualisation and analysis. 3. Documentation, Testing and Debugging: Conduct unit testing and participate in integration testing to validate the functionality and performance of developed components. Debug and troubleshoot issues, identifying root causes and implementing effective solutions. Create technical documentation, including design documents, coding standards, and user guides. Use version control systems to manage and track changes to source code and configurations. Connect to your skills and professional experience All applicants must hold or be eligible to apply for UK Security clearance Functional/Technical Required foundational skills and experience Proven experience as a Dynamics Developer, including customization, integration, and coding. Experience in web development technologies like HTML, CSS, and ASP.NET. Knowledge of programming languages such as C#, JavaScript, and SQL. Relevant certifications in Microsoft Dynamics development (e.g. Microsoft Certified: Power Platform Developer Associate). Experience with Dynamics 365 SDK, plugins, custom workflows, and extensions. Knowledge of the Power Platform (Power Apps, Power Automate, Power BI) to extend and enhance Dynamics 365 capabilities. Understanding of data integration techniques and tools. Experience in modern CI/CD methodologies and pipeline tools (Azure DevOps, etc). Familiarity with REST APIs, SOAP web services, and integration techniques. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Desirable Dynamics specific skills and experience Relevant experience in either Consulting or one of the following industries: Financial Services, Public Sector (awareness of GDS standards), Energy, Resources and Industry, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, Media, Technology. Experience of developing and deploying custom solutions using Dynamics 365. Ability to Debug and troubleshoot Dynamics 365 applications. Full stack developer with Dynamics and front end development experience. Proven track record of designing & building usable and engaging digital experiences, demonstrating the ability to balance the need for effective business process and rich & accessible customer experiences. Experience using prototyping and development tools (e.g. Adobe Creative Cloud applications, Sketch, Invision, etc). Understanding of modern enterprise web content management systems, including implementation, maintenance and ongoing development. In depth understanding of the digital user interface -information architecture, interaction design, functionality and usability (including user research and user testing). Expert knowledge of web standards and web accessibility requirements, e.g. W3C recommendations. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Coming to Deloitte offered me the rare and valuable opportunity to really make a difference in the world, whilst at the same time develop my professional capabilities. Everyday, I work with varied communities of people who are dedicated, knowledgeable and focused on delivering the best for our clients." - Jordan, Technology & Transformation Our hybrid working policy You'll be based in one of UK locations with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you . click apply for full job details
Feb 05, 2026
Full time
Location: Aberdeen, Belfast, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, St Albans Connect to your Industry Deloitte has a thriving and growing Microsoft Technology Services Practice, and we want talented and energetic Dynamics Solution Developers to join our firm and grow with us. You will be a part of a team helping international organisations and iconic brands transform their core business capabilities. Whether you're working with clients on MSFT Dynamics alone or as part of a team delivering wider enterprise transformation, your expertise and collaboration with colleagues, will help clients achieve their outcomes for CRM. Your role as a Dynamics Developer is a key member of the technology team responsible for designing, developing, customising, and maintaining our clients MS Dynamics software solutions. This role involves expertise in coding, integration, and technical problem-solving to deliver robust and efficient Dynamics implementations. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity 1. Solution Design and Development: Collaborate with functional consultants and business analysts to understand system requirements and design specifications. Design, develop, configure and customise Dynamics modules, components, and features to meet business needs. Implement Dynamics solutions using appropriate development tools and language; write efficient and maintainable code using languages such as C#, .NET, JavaScript, HTML, and SQL. Customise entities, forms, fields, workflows, business rules, and other Dynamics components to align with client requirements. Develop client-side scripts, plugins, and integrations to extend Dynamics functionality. Identify opportunities for process optimisation, performance enhancement, and innovation in Dynamics development. 2. Integration and Data Migration: Design and implement data integration solutions between Microsoft Dynamics and other systems using APIs, connectors, and middleware. Perform data migration and transformation tasks to ensure smooth data transition into Dynamics applications. Comfortable leveraging Dynamics 365's analytics capabilities to gain insights into customer behaviour, trends, and customer satisfaction. This includes using Power BI for data visualisation and analysis. 3. Documentation, Testing and Debugging: Conduct unit testing and participate in integration testing to validate the functionality and performance of developed components. Debug and troubleshoot issues, identifying root causes and implementing effective solutions. Create technical documentation, including design documents, coding standards, and user guides. Use version control systems to manage and track changes to source code and configurations. Connect to your skills and professional experience All applicants must hold or be eligible to apply for UK Security clearance Functional/Technical Required foundational skills and experience Proven experience as a Dynamics Developer, including customization, integration, and coding. Experience in web development technologies like HTML, CSS, and ASP.NET. Knowledge of programming languages such as C#, JavaScript, and SQL. Relevant certifications in Microsoft Dynamics development (e.g. Microsoft Certified: Power Platform Developer Associate). Experience with Dynamics 365 SDK, plugins, custom workflows, and extensions. Knowledge of the Power Platform (Power Apps, Power Automate, Power BI) to extend and enhance Dynamics 365 capabilities. Understanding of data integration techniques and tools. Experience in modern CI/CD methodologies and pipeline tools (Azure DevOps, etc). Familiarity with REST APIs, SOAP web services, and integration techniques. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Desirable Dynamics specific skills and experience Relevant experience in either Consulting or one of the following industries: Financial Services, Public Sector (awareness of GDS standards), Energy, Resources and Industry, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, Media, Technology. Experience of developing and deploying custom solutions using Dynamics 365. Ability to Debug and troubleshoot Dynamics 365 applications. Full stack developer with Dynamics and front end development experience. Proven track record of designing & building usable and engaging digital experiences, demonstrating the ability to balance the need for effective business process and rich & accessible customer experiences. Experience using prototyping and development tools (e.g. Adobe Creative Cloud applications, Sketch, Invision, etc). Understanding of modern enterprise web content management systems, including implementation, maintenance and ongoing development. In depth understanding of the digital user interface -information architecture, interaction design, functionality and usability (including user research and user testing). Expert knowledge of web standards and web accessibility requirements, e.g. W3C recommendations. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Coming to Deloitte offered me the rare and valuable opportunity to really make a difference in the world, whilst at the same time develop my professional capabilities. Everyday, I work with varied communities of people who are dedicated, knowledgeable and focused on delivering the best for our clients." - Jordan, Technology & Transformation Our hybrid working policy You'll be based in one of UK locations with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you . click apply for full job details
Team Lead
Betway Group
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Feb 05, 2026
Full time
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Marcus by Goldman Sachs, CRM Executive, Analyst, London London United Kingdom Analyst
Goldman Sachs Bank AG
Overview Marcus by Goldman Sachs, CRM Executive, Analyst, London location_on London, Greater London, England, United Kingdom Private Wealth Management (PWM) secures, develops and manages relationships with high net worth individuals, their families, family offices and foundations. PWM assists clients with building and preserving their financial wealth by creating and implementing long-term asset allocation within the context of each client's particular risk tolerance, and by providing access to innovative investment ideas and opportunities. PWM professionals develop customized investment strategies and offer a full array of wealth management products and services, including private banking and trust company services. Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. The Role We're seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns Responsibilities Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK Manage andanalysecustomer data to identify trends, preferences, and opportunities forpersonalisedcommunication and offers Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value Ensure compliance with data protection regulations and company policies when handling customer information Support the development of CRM tools and technologies to improve customer data management and communication efficiency Stay informed about industry's best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies Experience and skills Candidates should have 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors Enthusiasm for customer relationship management (CRM) and a commitment to enhanceing customer engagement and loyalty Willingness to explore and adapt to new CRM technologies and systems Excellent copywriting, attention to detail, and the ability to balance multiple campaigns. Strong analytical skills to interpret customer data and drive strategic insights Proven experience in marketing, with a focus on digital and customer-centric strategies Excellent communication skills to collaborate with cross-functional teams and stakeholders Ability to manage and execute CRM campaigns from conception to completion Experience in using CRM software and tools to optimise customer interactions Strategic mindset to align CRM initiatives with business goals and objectives About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Feb 05, 2026
Full time
Overview Marcus by Goldman Sachs, CRM Executive, Analyst, London location_on London, Greater London, England, United Kingdom Private Wealth Management (PWM) secures, develops and manages relationships with high net worth individuals, their families, family offices and foundations. PWM assists clients with building and preserving their financial wealth by creating and implementing long-term asset allocation within the context of each client's particular risk tolerance, and by providing access to innovative investment ideas and opportunities. PWM professionals develop customized investment strategies and offer a full array of wealth management products and services, including private banking and trust company services. Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. The Role We're seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns Responsibilities Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK Manage andanalysecustomer data to identify trends, preferences, and opportunities forpersonalisedcommunication and offers Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value Ensure compliance with data protection regulations and company policies when handling customer information Support the development of CRM tools and technologies to improve customer data management and communication efficiency Stay informed about industry's best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies Experience and skills Candidates should have 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors Enthusiasm for customer relationship management (CRM) and a commitment to enhanceing customer engagement and loyalty Willingness to explore and adapt to new CRM technologies and systems Excellent copywriting, attention to detail, and the ability to balance multiple campaigns. Strong analytical skills to interpret customer data and drive strategic insights Proven experience in marketing, with a focus on digital and customer-centric strategies Excellent communication skills to collaborate with cross-functional teams and stakeholders Ability to manage and execute CRM campaigns from conception to completion Experience in using CRM software and tools to optimise customer interactions Strategic mindset to align CRM initiatives with business goals and objectives About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
CDM Recruitment
Business Development Executive
CDM Recruitment Thornaby, Yorkshire
We re currently working with a growing organisation who are looking to appoint a Business Development Analyst to support their ongoing expansion plans. This is a key hire for the business and will suit someone who enjoys research-led work and contributing directly to commercial growth. The Role This position will support the commercial growth of a well-established organisation by delivering high-quality research and insight across markets, competitors, and potential customers. The Business Development Analyst will work closely with senior stakeholders and commercial teams to gather, analyse, and interpret information that informs strategic decisions, new market entry, and business development activity. Responsibilities will include researching market conditions and trends, assessing growth opportunities, and evaluating competitive positioning. The role will also involve identifying and profiling prospective organisations, partners, and key decision-makers to support targeted outreach and long-term growth planning. A key part of the role is translating complex data into clear, practical insight. This will include producing structured reports, maintaining research documentation and CRM records, and presenting findings in a concise, commercially focused manner. The successful candidate will act as a central research resource for the business, contributing to proposals, presentations, and strategic discussions while ensuring decision-makers have access to accurate, up-to-date information. Candidate Requirements Essential Strong research and analytical skills Excellent communication and presentation skills Proficiency in Excel, Google Sheets, and research tools Ability to work independently and manage multiple priorities Desirable Experience using CRM systems (e.g. Glenniganst) Background in B2B research, consulting, business development, or strategy-focused roles Benefits Competitve salary Excellent career progression Life insurance Chrismas bonus Pension
Feb 04, 2026
Full time
We re currently working with a growing organisation who are looking to appoint a Business Development Analyst to support their ongoing expansion plans. This is a key hire for the business and will suit someone who enjoys research-led work and contributing directly to commercial growth. The Role This position will support the commercial growth of a well-established organisation by delivering high-quality research and insight across markets, competitors, and potential customers. The Business Development Analyst will work closely with senior stakeholders and commercial teams to gather, analyse, and interpret information that informs strategic decisions, new market entry, and business development activity. Responsibilities will include researching market conditions and trends, assessing growth opportunities, and evaluating competitive positioning. The role will also involve identifying and profiling prospective organisations, partners, and key decision-makers to support targeted outreach and long-term growth planning. A key part of the role is translating complex data into clear, practical insight. This will include producing structured reports, maintaining research documentation and CRM records, and presenting findings in a concise, commercially focused manner. The successful candidate will act as a central research resource for the business, contributing to proposals, presentations, and strategic discussions while ensuring decision-makers have access to accurate, up-to-date information. Candidate Requirements Essential Strong research and analytical skills Excellent communication and presentation skills Proficiency in Excel, Google Sheets, and research tools Ability to work independently and manage multiple priorities Desirable Experience using CRM systems (e.g. Glenniganst) Background in B2B research, consulting, business development, or strategy-focused roles Benefits Competitve salary Excellent career progression Life insurance Chrismas bonus Pension
Customer Success Manager
Diagram
We're seeking a driven and detail-oriented Customer Success Manager to own and lead Enterprise customer relationships with confidence and creativity. In this role, you'll take charge of roughly 20 accounts, ensuring every detail is managed and every interaction delivers value. You'll collaborate with analysts, product, engineering, and business teams to help customers fully adopt Novisto, achieve their goals, and grow their partnership with us. If you excel at steering calls, driving next steps, and thinking outside the box to solve challenges, we'd love to have you on the team! Your Responsibilities Will Include: Collaborate to Define Success: Partner with enterprise-level customers to establish clear objectives, milestones, and metrics aligned with their goals, ensuring shared accountability for achieving meaningful outcomes. Operate with a "One Team" Mentality: Champion internal collaboration and alignment to drive exceptional results for your customers. Work closely with ESG Implementation, ESG Adoption Services, Product, and other teams to ensure we operate in lockstep and deliver the best possible outcomes. Build Strategic Relationships: Develop strong, trusted relationships with customers by deeply understanding their evolving business priorities and ESG goals. Focus on multi-threading accounts and fostering strong executive-level connections. Drive Platform Engagement: Lead initiatives that expand platform adoption and deepen customer satisfaction, such as tailored training, enablement programs, internal marketing campaigns, and evangelism efforts. Lead Commercial Outcomes: Own all renewal and expansion efforts, focusing on delivering meaningful customer value. Ensure renewals are secured ahead of deadlines and captured in the CRM. Proactively lead renewal conversations, identify opportunities to enhance customer value, and manage expansion efforts end-to-end, with support from CS leadership as needed. Manage Projects with Precision: Oversee customer projects from start to finish, including scope, deliverables, timelines, and communication. Anticipate challenges and coordinate cross-functional solutions to ensure success. Deliver Seamless Onboarding: Partner with the ESG Implementation Services team to deliver comprehensive training, equipping customers with the knowledge and confidence to fully leverage Novisto's platform. Showcase Impact: Highlight and share customer success stories that demonstrate the tangible value Novisto brings to their businesses, ensuring these stories are celebrated both externally and internally. What we are looking for: 3+ years of relevant work experience in Customer Success or Account Management teams Deep caring about customers and a natural ability to empathize with and advocate for them; Passion for the ESG industry; Strong communication and presentation skills in English and a second language (French, Spanish or German) (bilingualism required) Ability to independently prioritize work and autonomously manage a large workload; Track record of excellence; demonstrated excellence in work; Structured and analytical approach to any work plan; Entrepreneurial approach to testing hypotheses and quickly iterating on ideas; Startup, software development industry, and/or SaaS experience (Preferred) What we offer: Join an early-stage, well-financed company Advance Novisto's purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software Contribute your knowledge and insights to increase awareness and knowledge of sustainability Flexible schedules Stock option plan
Feb 04, 2026
Full time
We're seeking a driven and detail-oriented Customer Success Manager to own and lead Enterprise customer relationships with confidence and creativity. In this role, you'll take charge of roughly 20 accounts, ensuring every detail is managed and every interaction delivers value. You'll collaborate with analysts, product, engineering, and business teams to help customers fully adopt Novisto, achieve their goals, and grow their partnership with us. If you excel at steering calls, driving next steps, and thinking outside the box to solve challenges, we'd love to have you on the team! Your Responsibilities Will Include: Collaborate to Define Success: Partner with enterprise-level customers to establish clear objectives, milestones, and metrics aligned with their goals, ensuring shared accountability for achieving meaningful outcomes. Operate with a "One Team" Mentality: Champion internal collaboration and alignment to drive exceptional results for your customers. Work closely with ESG Implementation, ESG Adoption Services, Product, and other teams to ensure we operate in lockstep and deliver the best possible outcomes. Build Strategic Relationships: Develop strong, trusted relationships with customers by deeply understanding their evolving business priorities and ESG goals. Focus on multi-threading accounts and fostering strong executive-level connections. Drive Platform Engagement: Lead initiatives that expand platform adoption and deepen customer satisfaction, such as tailored training, enablement programs, internal marketing campaigns, and evangelism efforts. Lead Commercial Outcomes: Own all renewal and expansion efforts, focusing on delivering meaningful customer value. Ensure renewals are secured ahead of deadlines and captured in the CRM. Proactively lead renewal conversations, identify opportunities to enhance customer value, and manage expansion efforts end-to-end, with support from CS leadership as needed. Manage Projects with Precision: Oversee customer projects from start to finish, including scope, deliverables, timelines, and communication. Anticipate challenges and coordinate cross-functional solutions to ensure success. Deliver Seamless Onboarding: Partner with the ESG Implementation Services team to deliver comprehensive training, equipping customers with the knowledge and confidence to fully leverage Novisto's platform. Showcase Impact: Highlight and share customer success stories that demonstrate the tangible value Novisto brings to their businesses, ensuring these stories are celebrated both externally and internally. What we are looking for: 3+ years of relevant work experience in Customer Success or Account Management teams Deep caring about customers and a natural ability to empathize with and advocate for them; Passion for the ESG industry; Strong communication and presentation skills in English and a second language (French, Spanish or German) (bilingualism required) Ability to independently prioritize work and autonomously manage a large workload; Track record of excellence; demonstrated excellence in work; Structured and analytical approach to any work plan; Entrepreneurial approach to testing hypotheses and quickly iterating on ideas; Startup, software development industry, and/or SaaS experience (Preferred) What we offer: Join an early-stage, well-financed company Advance Novisto's purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software Contribute your knowledge and insights to increase awareness and knowledge of sustainability Flexible schedules Stock option plan
Charity People
Data Architect
Charity People
Data Architect Charity, Fundraising Directorate Temporary, 3 months, possibly longer £350-£400 per day Warwickshire, 2 days in the office ideally Starting ASAP Are you an experienced data professional who thrives on helping teams navigate change? Have you played a key role in one or more charity data migration projects? Charity People are working with a charity who is embarking on a major digital transformation project to replace their finance system and fundraising CRM, to bring supporter data together in a more effective and efficient way. To support this work, the organisation is seeking an experienced Data Architect to lead and advise project teams and take responsibility for key areas including data migration, data strategy, and governance. Someone who can guide people through change, help them understand the importance of good data, and bring shape and structure to decisions that will influence how the organisation works for years to come. Collaboration will be key. You will work closely with the Strategic Transformation Project Manager, Business Analyst, Data Protection Officer, Data Manager and a variety of internal and external partners. You will be organised, thoughtful and calm under pressure. Someone who enjoys solving complex problems, who can plan, and who approaches challenges with a solutions-focused mindset. A strong understanding of Data Protection is essential, and experience with systems such as Microsoft Dynamics, Business Central, Raisers Edge 7 or Exchequer would be helpful, though not required. A BCS Practitioner Certificate in Data Management is essential. This is a role for someone who believes in the power of data to transform how a charity works, communicates, and fundraises. Someone who sees data not just as a technical discipline, but as a tool for creating clarity, efficiency, and long term impact. Key responsibilities: Develop and implement a Supporter Data Strategy that enables alignment across teams Lead change management work to transition data structures and processes Define core data sets, data standards, and migration processes to improve quality and efficiency Lead decision making around data cleansing during migration and ongoing maintenance Define data ownership structures and assign roles and responsibilities for Data Owners Deliver end-to-end data migration for the new finance system and CRM, including - data auditing, volume management, cleansing, data retention and mapping. Act as a bridge between technical and non-technical stakeholders Work collaboratively with the Strategic Transformation Project Manager, Business Analyst, and internal and external partners to identify risks, opportunities and dependencies You will bring: Adaptability and a flexible approach to changing priorities Experience in a strategic or technical data role within at least one CRM migration or digital transformation project Solutions-focused Highly organised with the ability to plan tasks, timings, and resources in advance Strategic thinker with practical experience in data strategy and implementation Confident data leader with strong communication and negotiation skills Ability to clearly explain complex concepts and guide stakeholders through decisions Calm and pragmatic approach to problem-solving Strong understanding of Data Protection Commitment to championing the use of data to enhance insight, efficiency, and income growth Strong relationship-building skills across all levels Experience migrating to Microsoft Dynamics and Business Central is desirable Experience with Raisers Edge 7 or Exchequer is helpful but not essential To apply, please send your CV asap to avoid disappointment, this role is being reviewed daily and interviews being arranged asap. Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Feb 04, 2026
Full time
Data Architect Charity, Fundraising Directorate Temporary, 3 months, possibly longer £350-£400 per day Warwickshire, 2 days in the office ideally Starting ASAP Are you an experienced data professional who thrives on helping teams navigate change? Have you played a key role in one or more charity data migration projects? Charity People are working with a charity who is embarking on a major digital transformation project to replace their finance system and fundraising CRM, to bring supporter data together in a more effective and efficient way. To support this work, the organisation is seeking an experienced Data Architect to lead and advise project teams and take responsibility for key areas including data migration, data strategy, and governance. Someone who can guide people through change, help them understand the importance of good data, and bring shape and structure to decisions that will influence how the organisation works for years to come. Collaboration will be key. You will work closely with the Strategic Transformation Project Manager, Business Analyst, Data Protection Officer, Data Manager and a variety of internal and external partners. You will be organised, thoughtful and calm under pressure. Someone who enjoys solving complex problems, who can plan, and who approaches challenges with a solutions-focused mindset. A strong understanding of Data Protection is essential, and experience with systems such as Microsoft Dynamics, Business Central, Raisers Edge 7 or Exchequer would be helpful, though not required. A BCS Practitioner Certificate in Data Management is essential. This is a role for someone who believes in the power of data to transform how a charity works, communicates, and fundraises. Someone who sees data not just as a technical discipline, but as a tool for creating clarity, efficiency, and long term impact. Key responsibilities: Develop and implement a Supporter Data Strategy that enables alignment across teams Lead change management work to transition data structures and processes Define core data sets, data standards, and migration processes to improve quality and efficiency Lead decision making around data cleansing during migration and ongoing maintenance Define data ownership structures and assign roles and responsibilities for Data Owners Deliver end-to-end data migration for the new finance system and CRM, including - data auditing, volume management, cleansing, data retention and mapping. Act as a bridge between technical and non-technical stakeholders Work collaboratively with the Strategic Transformation Project Manager, Business Analyst, and internal and external partners to identify risks, opportunities and dependencies You will bring: Adaptability and a flexible approach to changing priorities Experience in a strategic or technical data role within at least one CRM migration or digital transformation project Solutions-focused Highly organised with the ability to plan tasks, timings, and resources in advance Strategic thinker with practical experience in data strategy and implementation Confident data leader with strong communication and negotiation skills Ability to clearly explain complex concepts and guide stakeholders through decisions Calm and pragmatic approach to problem-solving Strong understanding of Data Protection Commitment to championing the use of data to enhance insight, efficiency, and income growth Strong relationship-building skills across all levels Experience migrating to Microsoft Dynamics and Business Central is desirable Experience with Raisers Edge 7 or Exchequer is helpful but not essential To apply, please send your CV asap to avoid disappointment, this role is being reviewed daily and interviews being arranged asap. Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Chief Finance Officer (Interim), BOOKMARK READING CHARITY
Data Freelance Hub
Chief Finance Officer (Interim), BOOKMARK READING CHARITY This role is for an Interim Chief Finance Officer at Bookmark Reading Charity, offering a 12-month fixed-term contract with a salary of £70,000-£80,000. Hybrid work location; two days per week in London. Overview Bookmark Reading Charity - we exist to change children's life stories through the joy of reading. As a leading reading charity for primary school children, we partner with schools to develop whole school reading cultures and provide one-to-one reading support. We are now growing fast and expanding into new areas, in addition to increasing our service lines. We have delivered the first year of our three-year strategy, where we are working towards partnering with 1,000 primary schools, where 500,000 children will benefit from a Bookmark literacy programme. Following an internal interim promotion, we are seeking a Chief Finance Officer (interim) to join the team on a 12-month fixed-term contract. The CFO role is a key member of the Senior Leadership Team, responsible for the foundations of the core functions in the Charity. The individual will lead a varied portfolio, whilst also supporting the wider organisation to reach our ambitious targets. This role will suit someone who is able to provide strategic support, see the big picture, improve processes and get hands-on in the detail. Responsibilities Finance - Responsible for the day-to-day financial and commercial excellence of Bookmark. This is a varied role which will require you to be hands-on with the numbers and processes. Maintain and improve financial policies and procedures, internal controls, corporate governance and risk management frameworks. Responsible for cash management, and cash and reserves forecasting. Oversee delivery of monthly management accounts, annual financial statements and financial compliance for all entities. Preparation of financial reports for the Board of Trustees and Finance & Risk Committee including Bookmark's Treasurer. Financial planning - maintenance of rolling forecast projections (including operating model) to forecast future financial performance, prepare business cases and sensitivity analysis, and update the 3-year business plan on an annual basis. Advising on SORP and other financial accounting issues. Managing external relationships with auditors, payroll providers and bankers. Responsible for tax, gift aid reclaims, VAT and company secretarial matters. Commercial, legal and fundraising matters - Maintain and develop improvements to reporting on the ongoing cost of a reading session; lead and support the team on the charity's commercial agreements, including school contracts, grant and other donor contracts, commercial participator agreements, professional fundraiser agreements, IP licenses and all associated guidelines; manage relationships with external lawyers for all legal matters; work with the fundraising team to develop a case for support for donors and specific funding bids. Data and operations - Matrix leadership, accountable for operational excellence and contributing insights into key business drivers and KPIs; work with the Data and Impact Analyst to inform innovation and prioritisation; increase richness and value of data and management information; build a Target Operating Model with SLT and lead transformation for the next strategic period; identify opportunities to improve processes across the charity. Technology - Support the technology team with day-to-day management; collaborate with the CRM & Technology Manager to ensure cost-effectiveness and fit-for-purpose technology; act as Data Protection Officer in collaboration with the Technology team. HR - Support the HR Manager with delivery of day-to-day HR services; ensure HR processes are efficient, consistent and compliant; oversee payroll processes in conjunction with HR and Finance. Governance and policies - Responsible for all statutory filings; lead robust reporting to the Trustee Board, Finance & Risk Committee and Operations Board; maintain the policy log and update policies on a rolling basis. General responsibilities - Direct line management of four individuals (wider department of six); member of the Senior Leadership Team; act as Health and Safety Officer and oversee practices as appropriate. Person Specification / Qualifications Qualified Accountant with proven success in a commercially focused finance role. Commercially astute, technically strong, hands-on, dynamic, insightful and an influential leader with the ability to operate at both strategic and operational levels. Robust understanding of financial systems (Xero), CRM platforms, business intelligence systems and target operating models. Service delivery focused with a desire to achieve targets and objectives. Excellent IT, organisational and interpersonal skills with the ability to develop open and collaborative relationships. Flexible, adaptable, tenacious and thrives in a fast-paced growth environment. Structured problem-solving approach with excellent attention to detail. Proficient in Microsoft Office (Word, PowerPoint, Excel). Excellent verbal and written communication, including strong presentational skills. High integrity with a commitment to good governance. Passionate about our vision and mission; willingness and suitability to work with children and young adults. Contract & Location Contract type: Fixed-term contract (12 months), full-time. Start date: ASAP. Salary: £70,000-£80,000. Location: Bookmark Reading Charity, London (minimum two days per week at the Bookmark office). Reporting to: Chief Executive Officer (interim). Application Application deadline: rolling with active shortlisting and interviews; applications are submitted. Note: This description consolidates the role and responsibilities as provided. It excludes boilerplate and non-relevant site notices.
Feb 03, 2026
Full time
Chief Finance Officer (Interim), BOOKMARK READING CHARITY This role is for an Interim Chief Finance Officer at Bookmark Reading Charity, offering a 12-month fixed-term contract with a salary of £70,000-£80,000. Hybrid work location; two days per week in London. Overview Bookmark Reading Charity - we exist to change children's life stories through the joy of reading. As a leading reading charity for primary school children, we partner with schools to develop whole school reading cultures and provide one-to-one reading support. We are now growing fast and expanding into new areas, in addition to increasing our service lines. We have delivered the first year of our three-year strategy, where we are working towards partnering with 1,000 primary schools, where 500,000 children will benefit from a Bookmark literacy programme. Following an internal interim promotion, we are seeking a Chief Finance Officer (interim) to join the team on a 12-month fixed-term contract. The CFO role is a key member of the Senior Leadership Team, responsible for the foundations of the core functions in the Charity. The individual will lead a varied portfolio, whilst also supporting the wider organisation to reach our ambitious targets. This role will suit someone who is able to provide strategic support, see the big picture, improve processes and get hands-on in the detail. Responsibilities Finance - Responsible for the day-to-day financial and commercial excellence of Bookmark. This is a varied role which will require you to be hands-on with the numbers and processes. Maintain and improve financial policies and procedures, internal controls, corporate governance and risk management frameworks. Responsible for cash management, and cash and reserves forecasting. Oversee delivery of monthly management accounts, annual financial statements and financial compliance for all entities. Preparation of financial reports for the Board of Trustees and Finance & Risk Committee including Bookmark's Treasurer. Financial planning - maintenance of rolling forecast projections (including operating model) to forecast future financial performance, prepare business cases and sensitivity analysis, and update the 3-year business plan on an annual basis. Advising on SORP and other financial accounting issues. Managing external relationships with auditors, payroll providers and bankers. Responsible for tax, gift aid reclaims, VAT and company secretarial matters. Commercial, legal and fundraising matters - Maintain and develop improvements to reporting on the ongoing cost of a reading session; lead and support the team on the charity's commercial agreements, including school contracts, grant and other donor contracts, commercial participator agreements, professional fundraiser agreements, IP licenses and all associated guidelines; manage relationships with external lawyers for all legal matters; work with the fundraising team to develop a case for support for donors and specific funding bids. Data and operations - Matrix leadership, accountable for operational excellence and contributing insights into key business drivers and KPIs; work with the Data and Impact Analyst to inform innovation and prioritisation; increase richness and value of data and management information; build a Target Operating Model with SLT and lead transformation for the next strategic period; identify opportunities to improve processes across the charity. Technology - Support the technology team with day-to-day management; collaborate with the CRM & Technology Manager to ensure cost-effectiveness and fit-for-purpose technology; act as Data Protection Officer in collaboration with the Technology team. HR - Support the HR Manager with delivery of day-to-day HR services; ensure HR processes are efficient, consistent and compliant; oversee payroll processes in conjunction with HR and Finance. Governance and policies - Responsible for all statutory filings; lead robust reporting to the Trustee Board, Finance & Risk Committee and Operations Board; maintain the policy log and update policies on a rolling basis. General responsibilities - Direct line management of four individuals (wider department of six); member of the Senior Leadership Team; act as Health and Safety Officer and oversee practices as appropriate. Person Specification / Qualifications Qualified Accountant with proven success in a commercially focused finance role. Commercially astute, technically strong, hands-on, dynamic, insightful and an influential leader with the ability to operate at both strategic and operational levels. Robust understanding of financial systems (Xero), CRM platforms, business intelligence systems and target operating models. Service delivery focused with a desire to achieve targets and objectives. Excellent IT, organisational and interpersonal skills with the ability to develop open and collaborative relationships. Flexible, adaptable, tenacious and thrives in a fast-paced growth environment. Structured problem-solving approach with excellent attention to detail. Proficient in Microsoft Office (Word, PowerPoint, Excel). Excellent verbal and written communication, including strong presentational skills. High integrity with a commitment to good governance. Passionate about our vision and mission; willingness and suitability to work with children and young adults. Contract & Location Contract type: Fixed-term contract (12 months), full-time. Start date: ASAP. Salary: £70,000-£80,000. Location: Bookmark Reading Charity, London (minimum two days per week at the Bookmark office). Reporting to: Chief Executive Officer (interim). Application Application deadline: rolling with active shortlisting and interviews; applications are submitted. Note: This description consolidates the role and responsibilities as provided. It excludes boilerplate and non-relevant site notices.
Lead Business Intelligence Analyst
Persimmon plc. Birmingham, Staffordshire
Lead Business Intelligence Analyst Birmingham, B35 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Lead Business Intelligence Analyst and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders - FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes - we build careers. When you join us as a Lead Business Intelligence Analyst, you'll benefit from: 5 housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Bonus Employee Benefits Platform - giving you access to high street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role? Persimmon Plc is recruiting for a Lead Business Intelligence Analyst to strengthen our Data Team as we continue to expand our data journey. Reporting to the Data Team Manager, the Lead BI Analyst will take ownership of the reporting and data insight function, managing a small team of BI Analysts (currently three, with potential for growth). You will combine hands on BI development with leadership responsibilities, ensuring the delivery of accurate, well designed, and insightful reporting across the organisation. This role can be based in Birmingham, York, or Manchester, with a flexible hybrid working option to work remotely up to three days a week. What you'll do as a Lead Business Intelligence Analyst Line manage and develop a team of BI Analysts, including resource allocation, performance management, and PDPs. Oversee and review all reporting outputs, ensuring a high standard of accuracy, design, and consistency across the team. Maintain ownership of the reporting lifecycle - from data extraction and modelling to final delivery and presentation. Lead on BI best practices, driving continuous improvement in reporting standards, data quality, and visual design. Collaborate and coordinate with cross functional teams, stakeholders, and vendors to ensure the effective functioning of the enterprise data infrastructure. Translate business requirements into technical specifications, including data streams, integrations, transformations, data models, dashboards, and reports. Support the development and maintenance of the enterprise data architecture framework, standards, and principles. Document key processes, maintain the data dictionary, and ensure governance and consistency. Provide support and mentorship to analysts, fostering a culture of excellence, curiosity, and innovation. Occasional travel to other offices or project sites (typically less than 10%). What experience do I need? Proven experience at Lead or Senior BI Analyst level. Experience line managing or mentoring BI teams (ideally 3+ analysts). Strong attention to detail and a passion for delivering high quality, well formatted, and visually engaging reports. Advanced proficiency with Power BI, including data modelling and DAX. Solid understanding of relational databases and data warehouse concepts (dimensions, facts, star schemas) and associated technologies (e.g., Databricks). Experience with Python (including Pandas / PySpark). Familiarity with software development and source control, in particular Git and CI/CD practices. Excellent communication and stakeholder management skills - able to engage both technical and non technical audiences. Strong organisational and time management skills. Experience within the housing or construction industry is a significant advantage. Knowledge of ERP (COINS, Microsoft Dynamics, SAP, Oracle) and CRM system.
Feb 03, 2026
Full time
Lead Business Intelligence Analyst Birmingham, B35 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Lead Business Intelligence Analyst and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders - FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes - we build careers. When you join us as a Lead Business Intelligence Analyst, you'll benefit from: 5 housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Bonus Employee Benefits Platform - giving you access to high street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role? Persimmon Plc is recruiting for a Lead Business Intelligence Analyst to strengthen our Data Team as we continue to expand our data journey. Reporting to the Data Team Manager, the Lead BI Analyst will take ownership of the reporting and data insight function, managing a small team of BI Analysts (currently three, with potential for growth). You will combine hands on BI development with leadership responsibilities, ensuring the delivery of accurate, well designed, and insightful reporting across the organisation. This role can be based in Birmingham, York, or Manchester, with a flexible hybrid working option to work remotely up to three days a week. What you'll do as a Lead Business Intelligence Analyst Line manage and develop a team of BI Analysts, including resource allocation, performance management, and PDPs. Oversee and review all reporting outputs, ensuring a high standard of accuracy, design, and consistency across the team. Maintain ownership of the reporting lifecycle - from data extraction and modelling to final delivery and presentation. Lead on BI best practices, driving continuous improvement in reporting standards, data quality, and visual design. Collaborate and coordinate with cross functional teams, stakeholders, and vendors to ensure the effective functioning of the enterprise data infrastructure. Translate business requirements into technical specifications, including data streams, integrations, transformations, data models, dashboards, and reports. Support the development and maintenance of the enterprise data architecture framework, standards, and principles. Document key processes, maintain the data dictionary, and ensure governance and consistency. Provide support and mentorship to analysts, fostering a culture of excellence, curiosity, and innovation. Occasional travel to other offices or project sites (typically less than 10%). What experience do I need? Proven experience at Lead or Senior BI Analyst level. Experience line managing or mentoring BI teams (ideally 3+ analysts). Strong attention to detail and a passion for delivering high quality, well formatted, and visually engaging reports. Advanced proficiency with Power BI, including data modelling and DAX. Solid understanding of relational databases and data warehouse concepts (dimensions, facts, star schemas) and associated technologies (e.g., Databricks). Experience with Python (including Pandas / PySpark). Familiarity with software development and source control, in particular Git and CI/CD practices. Excellent communication and stakeholder management skills - able to engage both technical and non technical audiences. Strong organisational and time management skills. Experience within the housing or construction industry is a significant advantage. Knowledge of ERP (COINS, Microsoft Dynamics, SAP, Oracle) and CRM system.
Lead Business Intelligence Analyst
Persimmon plc.
Job Title: Lead Business Intelligence Analyst Location: York, YO19 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Lead Business Intelligence Analyst and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders - FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes - we build careers. When you join us as a Lead Business Intelligence Analyst, you'll benefit from: 5 housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Bonus Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role? Persimmon Plc is recruiting for a Lead Business Intelligence Analyst to strengthen our Data Team as we continue to expand our data journey. Reporting to the Data Team Manager, the Lead BI Analyst will take ownership of the reporting and data insight function, managing a small team of BI Analysts (currently three, with potential for growth). You will combine hands on BI development with leadership responsibilities, ensuring the delivery of accurate, well designed, and insightful reporting across the organisation. This role can be based in Birmingham, York, or Manchester, with a flexible hybrid working option to work remotely up to three days a week. What you'll do as Lead Business Intelligence Analyst Line manage and develop a team of BI Analysts, including resource allocation, performance management, and PDPs. Oversee and review all reporting outputs, ensuring a high standard of accuracy, design, and consistency across the team. Maintain ownership of the reporting lifecycle - from data extraction and modelling to final delivery and presentation. Lead on BI best practices, driving continuous improvement in reporting standards, data quality, and visual design. Collaborate and coordinate with cross functional teams, stakeholders, and vendors to ensure the effective functioning of the enterprise data infrastructure. Translate business requirements into technical specifications, including data streams, integrations, transformations, data models, dashboards, and reports. Support the development and maintenance of the enterprise data architecture framework, standards, and principles. Document key processes, maintain the data dictionary, and ensure governance and consistency. Provide support and mentorship to analysts, fostering a culture of excellence, curiosity, and innovation. Occasional travel to other offices or project sites (typically less than 10%). What experience do I need? Proven experience at Lead or Senior BI Analyst level. Experience line managing or mentoring BI teams (ideally 3+ analysts). Strong attention to detail and a passion for delivering high quality, well formatted, and visually engaging reports. Advanced proficiency with Power BI, including data modelling and DAX. Solid understanding of relational databases and data warehouse concepts (dimensions, facts, star schemas) and associated technologies (e.g., Databricks). Experience with Python (including Pandas / PySpark). Familiarity with software development and source control, in particular Git and CI/CD practices. Excellent communication and stakeholder management skills - able to engage both technical and non technical audiences. Strong organisational and time management skills. Experience within the housing or construction industry is a significant advantage. Knowledge of ERP (COINS, Microsoft Dynamics, SAP, Oracle) and CRM systems.
Feb 03, 2026
Full time
Job Title: Lead Business Intelligence Analyst Location: York, YO19 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Lead Business Intelligence Analyst and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders - FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes - we build careers. When you join us as a Lead Business Intelligence Analyst, you'll benefit from: 5 housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Bonus Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role? Persimmon Plc is recruiting for a Lead Business Intelligence Analyst to strengthen our Data Team as we continue to expand our data journey. Reporting to the Data Team Manager, the Lead BI Analyst will take ownership of the reporting and data insight function, managing a small team of BI Analysts (currently three, with potential for growth). You will combine hands on BI development with leadership responsibilities, ensuring the delivery of accurate, well designed, and insightful reporting across the organisation. This role can be based in Birmingham, York, or Manchester, with a flexible hybrid working option to work remotely up to three days a week. What you'll do as Lead Business Intelligence Analyst Line manage and develop a team of BI Analysts, including resource allocation, performance management, and PDPs. Oversee and review all reporting outputs, ensuring a high standard of accuracy, design, and consistency across the team. Maintain ownership of the reporting lifecycle - from data extraction and modelling to final delivery and presentation. Lead on BI best practices, driving continuous improvement in reporting standards, data quality, and visual design. Collaborate and coordinate with cross functional teams, stakeholders, and vendors to ensure the effective functioning of the enterprise data infrastructure. Translate business requirements into technical specifications, including data streams, integrations, transformations, data models, dashboards, and reports. Support the development and maintenance of the enterprise data architecture framework, standards, and principles. Document key processes, maintain the data dictionary, and ensure governance and consistency. Provide support and mentorship to analysts, fostering a culture of excellence, curiosity, and innovation. Occasional travel to other offices or project sites (typically less than 10%). What experience do I need? Proven experience at Lead or Senior BI Analyst level. Experience line managing or mentoring BI teams (ideally 3+ analysts). Strong attention to detail and a passion for delivering high quality, well formatted, and visually engaging reports. Advanced proficiency with Power BI, including data modelling and DAX. Solid understanding of relational databases and data warehouse concepts (dimensions, facts, star schemas) and associated technologies (e.g., Databricks). Experience with Python (including Pandas / PySpark). Familiarity with software development and source control, in particular Git and CI/CD practices. Excellent communication and stakeholder management skills - able to engage both technical and non technical audiences. Strong organisational and time management skills. Experience within the housing or construction industry is a significant advantage. Knowledge of ERP (COINS, Microsoft Dynamics, SAP, Oracle) and CRM systems.
Bookmark Reading Charity
Chief Finance Officer (Interim)
Bookmark Reading Charity City Of Westminster, London
Bookmark Reading Charity - we exist to change children's life stories through the joy of reading. In a 'normal' year, one in four children in an average class will leave primary school unable to read well. These children will struggle in school and beyond. They are at risk of becoming one of the 7 million UK adults who struggle with basic reading every day. Reading isn't just about books. It's about reading a road sign, a safety manual, a birthday card. It's understanding a job application and the prescription that could help save your life. Children from disadvantaged homes are most at risk: four in ten children on free school meals are not able to read well by the age of 11. Poor literacy can lead to limited job prospects, poor health, low self-esteem, and even reduced life expectancy. At Bookmark, we want every child to read. As a leading reading charity for primary school children, we partner with schools to develop whole school reading cultures and provide one-to-one reading support. Through our flexible volunteer-led programme, we give children the reading skills and confidence they need for a fair chance in life. We are now growing fast and expanding into new areas, in addition to increasing our service lines. We have delivered the first year of our three-year strategy, where we are working towards partnering with 1,000 primary schools, where 500,000 children will benefit from a Bookmark literacy programme. Following an internal interim promotion, we are seeking a Chief Finance Officer (interim) to join the team on a 12-month fixed-term contract. The CFO role is a key member of the Senior Leadership Team, responsible for the foundations of the core functions in the Charity. The individual will lead a varied portfolio, whilst also supporting the wider organisation to reach our ambitious targets. This role will suit someone who is able to provide strategic support, see the big picture, improve processes and get hands-on in the detail. Chief Finance Officer (interim) Responsibilities Finance Responsible for the day-to-day financial and commercial excellence of Bookmark. This is a varied role which will require you to be hands-on with the numbers and processes Maintain and improve financial policies and procedures, internal controls, corporate governance and risk management frameworks Responsible for cash management, and cash and reserves forecasting Oversee delivery of monthly management accounts, annual financial statements and financial compliance for all entities Preparation of financial reports for the Board of Trustees and Finance & Risk Committee including Bookmark's Treasurer Financial planning - maintenance of rolling forecast projections (including operating model) to forecast future financial performance, prepare business cases and sensitivity analysis, and update the 3-year business plan on an annual basis Advising on SORP and other financial accounting issues Managing external relationships with auditors, payroll providers and bankers Responsible for tax, gift aid reclaims, VAT and company secretarial matters Commercial, legal and fundraising matters Maintain and develop improvements to reporting on the ongoing cost of a reading session Responsible for leading and supporting the team on the charity's commercial agreements, including school contracts, grant and other donor contracts, commercial participator agreements, professional fundraiser agreements, IP licenses and all associated guidelines Manage the relationships with our external lawyers for all legal matters, including internal legal processes Work with the fundraising team to develop a case for support for donors and specific funding bids Data and operations Matrix leadership, accountable for operational excellence and contributing insights into key business drivers and insights/KPIs to inform prioritisation Working with the Data and Impact Analyst, contribute insights into key business drivers to inform innovation and prioritisation, ensuring a sustainable business model Increase richness and value of data and management information, driving decisions and efficiencies Work closely with the Senior Leadership Team to build a challenging, yet achievable Target Operating Model, identifying and resolving risks in order to achieve and exceed the targets Oversee the transformation of our target operating model in preparation for the next strategic period Proactively identify opportunities to improve Bookmark's processes across all areas Technology Support the technology team with the day-to-day management of the technology ecosystem Work with the CRM & Technology Manager to ensure the technology ecosystem is cost-effective, fit for purpose and right for the charities Act as Data Protection Officer, working with the Technology team HR Support the HR Manager with the delivery of day-to-day HR services across the organisation Ensure HR processes are efficient, consistent and compliant Oversee the payroll processes in conjunction with the HR and Finance functions Governance and policies Responsible for all statutory filings for the Charity and its trading subsidiary Lead the preparation of robust reporting to the Trustee Board, Finance & Risk Committee and the Operations Board Maintain the policy log and work with senior colleagues to revise, adapt and update policies on a rolling basis General responsibilities Direct line management of four individuals, with a wider department of six Member of the Senior Leadership Team Act as Health and Safety Officer for the Charity and oversee health and safety practices as appropriate Person Specification Qualified Accountant with proven success in a commercially focused finance role Commercially astute, technically strong, hands-on, dynamic, insightful and an influential leader with the ability to operate at both strategic and operational levels Robust understanding of financial systems (Xero), CRM platforms, business intelligence systems and target operating models Service delivery focused with a desire to achieve targets and objectives Superb IT, organisational and interpersonal skills with the ability to develop open and collaborative relationships Flexible, adaptable, tenacious and enjoys working in a fast-paced growth environment Structured problem-solving approach with excellent attention to detail Proficient in Microsoft Office suite (particularly Word, PowerPoint and Excel) Excellent communication skills, both verbal and written, including strong presentational skills High integrity with a commitment to good governance Passionate about our vision and mission Willingness and suitability to work with children and young adults Contract type : Fixed-term contract (12 months), full-time Start date: ASAP Salary: £70,000-£80,000 Reporting to: Chief Executive Officer (interim) Location: Bookmark Reading Charity, Charles House, 5-11 Regent Street Saint James's, London SW1Y 4LR. Minimum two days per week based at the Bookmark office Application deadline: rolling with active shortlisting and interviews and applications are submitted.
Feb 01, 2026
Full time
Bookmark Reading Charity - we exist to change children's life stories through the joy of reading. In a 'normal' year, one in four children in an average class will leave primary school unable to read well. These children will struggle in school and beyond. They are at risk of becoming one of the 7 million UK adults who struggle with basic reading every day. Reading isn't just about books. It's about reading a road sign, a safety manual, a birthday card. It's understanding a job application and the prescription that could help save your life. Children from disadvantaged homes are most at risk: four in ten children on free school meals are not able to read well by the age of 11. Poor literacy can lead to limited job prospects, poor health, low self-esteem, and even reduced life expectancy. At Bookmark, we want every child to read. As a leading reading charity for primary school children, we partner with schools to develop whole school reading cultures and provide one-to-one reading support. Through our flexible volunteer-led programme, we give children the reading skills and confidence they need for a fair chance in life. We are now growing fast and expanding into new areas, in addition to increasing our service lines. We have delivered the first year of our three-year strategy, where we are working towards partnering with 1,000 primary schools, where 500,000 children will benefit from a Bookmark literacy programme. Following an internal interim promotion, we are seeking a Chief Finance Officer (interim) to join the team on a 12-month fixed-term contract. The CFO role is a key member of the Senior Leadership Team, responsible for the foundations of the core functions in the Charity. The individual will lead a varied portfolio, whilst also supporting the wider organisation to reach our ambitious targets. This role will suit someone who is able to provide strategic support, see the big picture, improve processes and get hands-on in the detail. Chief Finance Officer (interim) Responsibilities Finance Responsible for the day-to-day financial and commercial excellence of Bookmark. This is a varied role which will require you to be hands-on with the numbers and processes Maintain and improve financial policies and procedures, internal controls, corporate governance and risk management frameworks Responsible for cash management, and cash and reserves forecasting Oversee delivery of monthly management accounts, annual financial statements and financial compliance for all entities Preparation of financial reports for the Board of Trustees and Finance & Risk Committee including Bookmark's Treasurer Financial planning - maintenance of rolling forecast projections (including operating model) to forecast future financial performance, prepare business cases and sensitivity analysis, and update the 3-year business plan on an annual basis Advising on SORP and other financial accounting issues Managing external relationships with auditors, payroll providers and bankers Responsible for tax, gift aid reclaims, VAT and company secretarial matters Commercial, legal and fundraising matters Maintain and develop improvements to reporting on the ongoing cost of a reading session Responsible for leading and supporting the team on the charity's commercial agreements, including school contracts, grant and other donor contracts, commercial participator agreements, professional fundraiser agreements, IP licenses and all associated guidelines Manage the relationships with our external lawyers for all legal matters, including internal legal processes Work with the fundraising team to develop a case for support for donors and specific funding bids Data and operations Matrix leadership, accountable for operational excellence and contributing insights into key business drivers and insights/KPIs to inform prioritisation Working with the Data and Impact Analyst, contribute insights into key business drivers to inform innovation and prioritisation, ensuring a sustainable business model Increase richness and value of data and management information, driving decisions and efficiencies Work closely with the Senior Leadership Team to build a challenging, yet achievable Target Operating Model, identifying and resolving risks in order to achieve and exceed the targets Oversee the transformation of our target operating model in preparation for the next strategic period Proactively identify opportunities to improve Bookmark's processes across all areas Technology Support the technology team with the day-to-day management of the technology ecosystem Work with the CRM & Technology Manager to ensure the technology ecosystem is cost-effective, fit for purpose and right for the charities Act as Data Protection Officer, working with the Technology team HR Support the HR Manager with the delivery of day-to-day HR services across the organisation Ensure HR processes are efficient, consistent and compliant Oversee the payroll processes in conjunction with the HR and Finance functions Governance and policies Responsible for all statutory filings for the Charity and its trading subsidiary Lead the preparation of robust reporting to the Trustee Board, Finance & Risk Committee and the Operations Board Maintain the policy log and work with senior colleagues to revise, adapt and update policies on a rolling basis General responsibilities Direct line management of four individuals, with a wider department of six Member of the Senior Leadership Team Act as Health and Safety Officer for the Charity and oversee health and safety practices as appropriate Person Specification Qualified Accountant with proven success in a commercially focused finance role Commercially astute, technically strong, hands-on, dynamic, insightful and an influential leader with the ability to operate at both strategic and operational levels Robust understanding of financial systems (Xero), CRM platforms, business intelligence systems and target operating models Service delivery focused with a desire to achieve targets and objectives Superb IT, organisational and interpersonal skills with the ability to develop open and collaborative relationships Flexible, adaptable, tenacious and enjoys working in a fast-paced growth environment Structured problem-solving approach with excellent attention to detail Proficient in Microsoft Office suite (particularly Word, PowerPoint and Excel) Excellent communication skills, both verbal and written, including strong presentational skills High integrity with a commitment to good governance Passionate about our vision and mission Willingness and suitability to work with children and young adults Contract type : Fixed-term contract (12 months), full-time Start date: ASAP Salary: £70,000-£80,000 Reporting to: Chief Executive Officer (interim) Location: Bookmark Reading Charity, Charles House, 5-11 Regent Street Saint James's, London SW1Y 4LR. Minimum two days per week based at the Bookmark office Application deadline: rolling with active shortlisting and interviews and applications are submitted.
Bluetownonline
Digital Systems Engineer
Bluetownonline
Job Title: Digital Systems Engineer Location: London / Hybrid Salary : £45,000 - £55,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, Permanent Organisation Overview: The organisation is the trade association which brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve. With over 1100 members (the majority of which are SMEs) across the UK, the organisation creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Role purpose: We're looking for a Digital Systems Engineer to design, build, and continuously improve the internal digital tools that support our members and staff. Working as part of our Digital Team, you'll take a hands-on role in developing and maintaining our CRM, digital product stack and associated products and systems, building integrations and automations, and ensuring our tools are reliable, well-designed, and genuinely useful for the people who rely on them every day. Key Responsibilities: Design, build and improve internal systems: Customise and extend our Microsoft Dynamics 365 CRM Build and maintain integrations between systems using APIs Develop automations and backend services (e.g. Azure Functions) Improve system reliability, performance, and data quality Own internal digital products: Work with a Business Analyst and stakeholders to understand user needs Translate requirements into well-designed technical solutions Deliver changes iteratively and measure their impact Balance short-term fixes with longer-term improvements Support and enable colleagues: Act as a point of escalation for technical issues with internal tools Investigate and resolve problems efficiently Provide training, documentation, and guidance to help teams work confidently with digital systems Contribute to the wider digital team: Help shape standards, ways of working, and technical direction Share knowledge and support colleagues across the team Identify opportunities where digital tools can deliver meaningful improvements About you: Skills, Knowledge and Expertise: Essential Knowledge and Experience: Experience designing and maintaining internal digital systems Strong understanding of APIs, integrations, and data flows Ability to work closely with non-technical users and stakeholders A pragmatic, user-centred approach to building digital tools Programming experience Desired Knowledge and Experience: Experience with Microsoft Dynamics 365 or similar CRM platforms Experience building cloud-based services or automations (e.g. Azure) Experience working in small teams or resource-constrained environments Additional Information: This is a full time role based out of the organisation's London offices, however the organisation operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. About the organisation: We are a membership organisation that brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve in collaboration with our sister company. We collaborate across business, government and stakeholders to fulfil the potential of technology to deliver a stronger society and more sustainable future. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Please click APPLY to be redirected to our website to apply for this role. Candidates with experience of: IT Systems Engineer, Infrastructure Engineer, AWS Systems Engineer, IT Infrastructure Systems Engineer, Technical Developer, Digital Systems, Internal Systems IT Engineer may also be considered for this role.
Feb 01, 2026
Full time
Job Title: Digital Systems Engineer Location: London / Hybrid Salary : £45,000 - £55,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, Permanent Organisation Overview: The organisation is the trade association which brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve. With over 1100 members (the majority of which are SMEs) across the UK, the organisation creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Role purpose: We're looking for a Digital Systems Engineer to design, build, and continuously improve the internal digital tools that support our members and staff. Working as part of our Digital Team, you'll take a hands-on role in developing and maintaining our CRM, digital product stack and associated products and systems, building integrations and automations, and ensuring our tools are reliable, well-designed, and genuinely useful for the people who rely on them every day. Key Responsibilities: Design, build and improve internal systems: Customise and extend our Microsoft Dynamics 365 CRM Build and maintain integrations between systems using APIs Develop automations and backend services (e.g. Azure Functions) Improve system reliability, performance, and data quality Own internal digital products: Work with a Business Analyst and stakeholders to understand user needs Translate requirements into well-designed technical solutions Deliver changes iteratively and measure their impact Balance short-term fixes with longer-term improvements Support and enable colleagues: Act as a point of escalation for technical issues with internal tools Investigate and resolve problems efficiently Provide training, documentation, and guidance to help teams work confidently with digital systems Contribute to the wider digital team: Help shape standards, ways of working, and technical direction Share knowledge and support colleagues across the team Identify opportunities where digital tools can deliver meaningful improvements About you: Skills, Knowledge and Expertise: Essential Knowledge and Experience: Experience designing and maintaining internal digital systems Strong understanding of APIs, integrations, and data flows Ability to work closely with non-technical users and stakeholders A pragmatic, user-centred approach to building digital tools Programming experience Desired Knowledge and Experience: Experience with Microsoft Dynamics 365 or similar CRM platforms Experience building cloud-based services or automations (e.g. Azure) Experience working in small teams or resource-constrained environments Additional Information: This is a full time role based out of the organisation's London offices, however the organisation operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. About the organisation: We are a membership organisation that brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve in collaboration with our sister company. We collaborate across business, government and stakeholders to fulfil the potential of technology to deliver a stronger society and more sustainable future. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Please click APPLY to be redirected to our website to apply for this role. Candidates with experience of: IT Systems Engineer, Infrastructure Engineer, AWS Systems Engineer, IT Infrastructure Systems Engineer, Technical Developer, Digital Systems, Internal Systems IT Engineer may also be considered for this role.
2i Recruit Ltd
Business Reporting Analyst
2i Recruit Ltd Godalming, Surrey
This role is office based in Godalming 5 days a week Business Reporting Analyst Our client is seeking a Business Reporting Analyst to support management reporting and business systems during a maternity cover period. Key Responsibilities Produce high-quality management and operational reports to support decision-making Develop, maintain and improve reports using Power BI, Excel and Power Automate Manage and monitor automated reporting workflows to ensure reliability and accuracy Support the ongoing development and future upgrade of the business ERP system Work collaboratively with stakeholders across multiple departments Act as an internal point of contact for outsourced IT support, assisting with issue resolution Skills, Experience & Systems Experience in business reporting or data analytics roles Strong Excel skills, including formulas, Pivot Tables, and working with live data Experience using Power BI to create and maintain management reports Familiarity with Power Automate for automated reporting workflows Experience working with ERP systems (Microsoft Business Central / NAV advantageous but not essential) Exposure to CRM systems is beneficial Basic IT knowledge with good problem-solving skills Ability to work collaboratively across departments and with external IT providers The successful candidate will be responsible for producing and maintaining management reports, supporting automated reporting processes, contributing to the development of the core ERP system, and liaising with third-party IT support providers when required. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Jan 31, 2026
Full time
This role is office based in Godalming 5 days a week Business Reporting Analyst Our client is seeking a Business Reporting Analyst to support management reporting and business systems during a maternity cover period. Key Responsibilities Produce high-quality management and operational reports to support decision-making Develop, maintain and improve reports using Power BI, Excel and Power Automate Manage and monitor automated reporting workflows to ensure reliability and accuracy Support the ongoing development and future upgrade of the business ERP system Work collaboratively with stakeholders across multiple departments Act as an internal point of contact for outsourced IT support, assisting with issue resolution Skills, Experience & Systems Experience in business reporting or data analytics roles Strong Excel skills, including formulas, Pivot Tables, and working with live data Experience using Power BI to create and maintain management reports Familiarity with Power Automate for automated reporting workflows Experience working with ERP systems (Microsoft Business Central / NAV advantageous but not essential) Exposure to CRM systems is beneficial Basic IT knowledge with good problem-solving skills Ability to work collaboratively across departments and with external IT providers The successful candidate will be responsible for producing and maintaining management reports, supporting automated reporting processes, contributing to the development of the core ERP system, and liaising with third-party IT support providers when required. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Exalto Consulting
Senior Data Engineer (Microsoft Fabric)
Exalto Consulting City, Leeds
Senior Data Engineer (Microsoft Fabric) Location: Leeds, West Yorkshire (2 days onsite per week) Exalto Consulting is supporting a major organisation undergoing significant data and digital transformation. We are looking for a Senior Data Engineer with strong experience in Microsoft Fabric to help shape and deliver reliable, scalable data products. Do you enjoy building dependable data pipelines? Want to work with a modern Fabric platform and influence engineering standards? Looking for a role with real impact rather than endless firefighting? You will design, build and maintain ETL and ELT pipelines , lakehouse structures and semantic models using Microsoft Fabric s Dataflows Gen2, Notebooks, Spark SQL and Python. Your work will ensure data is accessible, trusted and well governed across hybrid on prem and cloud environments. You ll collaborate closely with data architects, analysts and domain teams, supporting decentralised data products and helping embed best practice across data quality, lineage, observability and compliance. What you ll be doing Building end to end data pipelines and Fabric based lakehouse solutions. Creating semantic layers using star schema modelling and DAX. Embedding monitoring, lineage and data quality into pipelines. Integrating data from APIs, CRM/ERP systems and other third party sources. Ensuring secure, compliant data handling aligned with GDPR and ISO 27001. Supporting CI/CD deployment of version controlled artefacts. What we re looking for Essential Strong experience designing and operating scalable ETL/ELT pipelines. Hands on Microsoft Fabric experience (Dataflows Gen2, Notebooks, semantic models). SQL and Python proficiency, with Spark/Spark SQL exposure. Practical understanding of data quality, observability and troubleshooting. Ability to explain technical concepts clearly and collaborate across teams. Desirable CI/CD experience. High volume or real time data environments. Data cataloguing tools (e.g. Purview). Data mesh, AI/ML, or sustainability focused data practices. What s in it for you A modern Microsoft Fabric environment with real organisational investment. The opportunity to shape data engineering standards and reusable components. Varied, meaningful work across analytics, AI and operational data needs. A collaborative culture that values continuous improvement and learning. Support for ongoing development, including DP 700 certification. This is an urgent requirement so please apply immediately to be considered!
Jan 31, 2026
Full time
Senior Data Engineer (Microsoft Fabric) Location: Leeds, West Yorkshire (2 days onsite per week) Exalto Consulting is supporting a major organisation undergoing significant data and digital transformation. We are looking for a Senior Data Engineer with strong experience in Microsoft Fabric to help shape and deliver reliable, scalable data products. Do you enjoy building dependable data pipelines? Want to work with a modern Fabric platform and influence engineering standards? Looking for a role with real impact rather than endless firefighting? You will design, build and maintain ETL and ELT pipelines , lakehouse structures and semantic models using Microsoft Fabric s Dataflows Gen2, Notebooks, Spark SQL and Python. Your work will ensure data is accessible, trusted and well governed across hybrid on prem and cloud environments. You ll collaborate closely with data architects, analysts and domain teams, supporting decentralised data products and helping embed best practice across data quality, lineage, observability and compliance. What you ll be doing Building end to end data pipelines and Fabric based lakehouse solutions. Creating semantic layers using star schema modelling and DAX. Embedding monitoring, lineage and data quality into pipelines. Integrating data from APIs, CRM/ERP systems and other third party sources. Ensuring secure, compliant data handling aligned with GDPR and ISO 27001. Supporting CI/CD deployment of version controlled artefacts. What we re looking for Essential Strong experience designing and operating scalable ETL/ELT pipelines. Hands on Microsoft Fabric experience (Dataflows Gen2, Notebooks, semantic models). SQL and Python proficiency, with Spark/Spark SQL exposure. Practical understanding of data quality, observability and troubleshooting. Ability to explain technical concepts clearly and collaborate across teams. Desirable CI/CD experience. High volume or real time data environments. Data cataloguing tools (e.g. Purview). Data mesh, AI/ML, or sustainability focused data practices. What s in it for you A modern Microsoft Fabric environment with real organisational investment. The opportunity to shape data engineering standards and reusable components. Varied, meaningful work across analytics, AI and operational data needs. A collaborative culture that values continuous improvement and learning. Support for ongoing development, including DP 700 certification. This is an urgent requirement so please apply immediately to be considered!
CCA Recruitment Group
Forecasting and Planning Analyst
CCA Recruitment Group
Role: Forecasting and Planning Analyst Location: Midlands or Manchester office based (hybrid working 2 days per week in Hours: Mon-Fri 9am-5pm Salary: Up to 40,000 DOE + bonus + benefits This is a great opportunity for an experienced Forecasting and Planning Analyst to join my client on a permanent basis. This role reports into the Head of Planning looking at 0-6 month plans. Your role is to support the budget build and control through data-driven insights and analytical techniques to generate accurate forecasts and provide valuable insights into past and future trends. By analysing historical data, market trends, and other relevant factors, you contribute to strategic decision-making processes using excel and SQL. Your role is crucial in supporting operational planning, resource allocation, and overall business growth. Experience using Power BI or Tableau would be advantageous. Continuous improvement is integral to your role, as you evaluate and enhance existing forecasting methodologies, processes, and tools to improve accuracy, efficiency, and scalability. Staying informed about industry trends, emerging technologies, and best practices in forecasting and data analytics enables you to bring innovative solutions. Are you an organised Forecasting and Planning Analyst from a retail, utilities contact centre background? Do you have experience in WFM planning, forecasting and budget building? Do you have experienced in creation and delivery of plans? Experience in stakeholder engagement, communicating and forecast results is essential Key Responsibilities of the Forecasting Planning Analyst: Responsible for end-to-end planning and execution of planning identifying risks to operational performance. Use and develop existing forecasting methodology to maintain short to medium term (0-6 month) forecasts for all areas and channels. Work alongside planning team to create, develop, and refine the models with close liaison with team. Maintain and update planning models to ensure a rolling view of demand, resource and budget assumptions and requirements. Work closely with other business stakeholders. Maintain and manage an accurate view of Contact headcount actual, budget and vacancies. Ensuring that we are managing our resource and budget tightly. Work with operational Leads to ensure that recruitment plans and associated capacity requirements are clear. Work with the analysis and insight team to ensure that drivers for contact are factored into budget assumptions. Carry out regular monitoring of performance to ensure that resource plans have accurate assumptions and operational owners are held accountable. Engage with all relevant stakeholders across the business to capture data required for application to the forecast, ensuring accurate resourcing levels to meet demand. Effective review of forecast accuracy against the actual performance; communicating results & offering effective recommendations for improvement. Ensure core KPI's are met via effective resource planning. If you are an experienced Forecasting and Planning Analyst please follow the link to apply for this role. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Jan 30, 2026
Full time
Role: Forecasting and Planning Analyst Location: Midlands or Manchester office based (hybrid working 2 days per week in Hours: Mon-Fri 9am-5pm Salary: Up to 40,000 DOE + bonus + benefits This is a great opportunity for an experienced Forecasting and Planning Analyst to join my client on a permanent basis. This role reports into the Head of Planning looking at 0-6 month plans. Your role is to support the budget build and control through data-driven insights and analytical techniques to generate accurate forecasts and provide valuable insights into past and future trends. By analysing historical data, market trends, and other relevant factors, you contribute to strategic decision-making processes using excel and SQL. Your role is crucial in supporting operational planning, resource allocation, and overall business growth. Experience using Power BI or Tableau would be advantageous. Continuous improvement is integral to your role, as you evaluate and enhance existing forecasting methodologies, processes, and tools to improve accuracy, efficiency, and scalability. Staying informed about industry trends, emerging technologies, and best practices in forecasting and data analytics enables you to bring innovative solutions. Are you an organised Forecasting and Planning Analyst from a retail, utilities contact centre background? Do you have experience in WFM planning, forecasting and budget building? Do you have experienced in creation and delivery of plans? Experience in stakeholder engagement, communicating and forecast results is essential Key Responsibilities of the Forecasting Planning Analyst: Responsible for end-to-end planning and execution of planning identifying risks to operational performance. Use and develop existing forecasting methodology to maintain short to medium term (0-6 month) forecasts for all areas and channels. Work alongside planning team to create, develop, and refine the models with close liaison with team. Maintain and update planning models to ensure a rolling view of demand, resource and budget assumptions and requirements. Work closely with other business stakeholders. Maintain and manage an accurate view of Contact headcount actual, budget and vacancies. Ensuring that we are managing our resource and budget tightly. Work with operational Leads to ensure that recruitment plans and associated capacity requirements are clear. Work with the analysis and insight team to ensure that drivers for contact are factored into budget assumptions. Carry out regular monitoring of performance to ensure that resource plans have accurate assumptions and operational owners are held accountable. Engage with all relevant stakeholders across the business to capture data required for application to the forecast, ensuring accurate resourcing levels to meet demand. Effective review of forecast accuracy against the actual performance; communicating results & offering effective recommendations for improvement. Ensure core KPI's are met via effective resource planning. If you are an experienced Forecasting and Planning Analyst please follow the link to apply for this role. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Howett Thorpe
Data & Reporting Analyst
Howett Thorpe Fleet, Hampshire
A growing organisation is seeking an experienced Data & Reporting Analyst to join its finance team. Reporting directly to the Head of FP&A, this role will play a key part in delivering accurate, timely management information and financial reporting to both internal and external stakeholders. This is a highly visible opportunity at the early stages of building a data warehouse, with responsibility for the design and development of BI dashboards. Unlike many roles, you will be given genuine autonomy to help rewrite the rulebook for data and reporting, working closely with the Head of FP&A to shape best practice across the organisation. Location: Fleet Salary: £50,000 Reference: 15926 Data & Reporting Analyst Benefits 25 days holiday plus your birthday and Christmas off Hybrid working model Private pension scheme Private medical insurance Discretionary bonus scheme About the Role As Data & Reporting Analyst, you will be responsible for producing, validating and delivering data-driven insights from multiple systems and sources. Working closely with the Finance team and regional business units, you will ensure that financial and performance data is accurate, robust and delivered in line with reporting deadlines. This is an exciting opportunity to be directly involved in the design and development of reporting packs and dashboards, within an organisation that values integrity, ownership and personal development. Key Responsibilities Deliver all MI and stakeholder reporting in line with published timetables Build, develop and enhance the data warehouse to support reporting requirements Design and develop Power BI dashboards for senior stakeholders and budget holders Extract, validate and cleanse data from CRM systems, finance systems and Excel models Produce monthly, quarterly and year-end reporting and analysis Create performance reports (P&L, Balance Sheet, KPIs) with clear analytical commentary Support the Head of FP&A in embedding and publishing Power BI dashboards across the organisation Drive automation of dashboards, particularly across P&L and KPI reporting Ensure strong data integrity, controls and governance throughout data migration and transformation Perform SQL-based data mining, manipulation and validation Key Skills & Experience Minimum 5 years experience in a data-focused role delivering MI, reporting packs and dashboards Strong experience implementing validation controls and ensuring data accuracy Advanced Excel and Power BI / Power Pivot capability Experience of business partnering, including presenting insights to non-finance stakeholders SQL experience for data mining and manipulation (essential) Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation. We do not discriminate on any protected characteristics. Due to the high volume of applications, if you do not hear from a consultant within 5 working days, please assume your application has not been successful. Refer a Friend If this role is not of interest to you, but you know someone who may be suitable, please refer them to us. You will receive a minimum of £100 in vouchers for a successful permanent placement, or £25 in vouchers for a temporary assignment (terms & conditions apply)
Jan 30, 2026
Full time
A growing organisation is seeking an experienced Data & Reporting Analyst to join its finance team. Reporting directly to the Head of FP&A, this role will play a key part in delivering accurate, timely management information and financial reporting to both internal and external stakeholders. This is a highly visible opportunity at the early stages of building a data warehouse, with responsibility for the design and development of BI dashboards. Unlike many roles, you will be given genuine autonomy to help rewrite the rulebook for data and reporting, working closely with the Head of FP&A to shape best practice across the organisation. Location: Fleet Salary: £50,000 Reference: 15926 Data & Reporting Analyst Benefits 25 days holiday plus your birthday and Christmas off Hybrid working model Private pension scheme Private medical insurance Discretionary bonus scheme About the Role As Data & Reporting Analyst, you will be responsible for producing, validating and delivering data-driven insights from multiple systems and sources. Working closely with the Finance team and regional business units, you will ensure that financial and performance data is accurate, robust and delivered in line with reporting deadlines. This is an exciting opportunity to be directly involved in the design and development of reporting packs and dashboards, within an organisation that values integrity, ownership and personal development. Key Responsibilities Deliver all MI and stakeholder reporting in line with published timetables Build, develop and enhance the data warehouse to support reporting requirements Design and develop Power BI dashboards for senior stakeholders and budget holders Extract, validate and cleanse data from CRM systems, finance systems and Excel models Produce monthly, quarterly and year-end reporting and analysis Create performance reports (P&L, Balance Sheet, KPIs) with clear analytical commentary Support the Head of FP&A in embedding and publishing Power BI dashboards across the organisation Drive automation of dashboards, particularly across P&L and KPI reporting Ensure strong data integrity, controls and governance throughout data migration and transformation Perform SQL-based data mining, manipulation and validation Key Skills & Experience Minimum 5 years experience in a data-focused role delivering MI, reporting packs and dashboards Strong experience implementing validation controls and ensuring data accuracy Advanced Excel and Power BI / Power Pivot capability Experience of business partnering, including presenting insights to non-finance stakeholders SQL experience for data mining and manipulation (essential) Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation. We do not discriminate on any protected characteristics. Due to the high volume of applications, if you do not hear from a consultant within 5 working days, please assume your application has not been successful. Refer a Friend If this role is not of interest to you, but you know someone who may be suitable, please refer them to us. You will receive a minimum of £100 in vouchers for a successful permanent placement, or £25 in vouchers for a temporary assignment (terms & conditions apply)
Innovative Tech People
Senior NetSuite Manager / Product Owner
Innovative Tech People Warndon, Worcestershire
Our client are looking for a Senior Manager to own and evolve their NetSuite ERP platform and the integration landscape that connects NetSuite to the wider business. You will lead day-to-day platform performance, drive roadmap delivery, and ensure our integrations are stable, secure and scalable. This is a hands-on leadership role combining technical depth with strong stakeholder management and a clear focus on business outcomes. Hybrid role - Requirement to be onsite at Worcester offices Main Tasks & Responsibilities NetSuite Platform Ownership Own the NetSuite ERP roadmap, balancing operational priorities with strategic improvements Partner with Finance, Operations, Supply Chain, E-Commerce and Data teams to translate business needs into well-defined requirements Lead NetSuite configuration and continuous improvement across core modules (e.g. Financials, Order to Cash, Procure to Pay, Inventory and Reporting) Maintain system governance including role-based access, segregation of duties, and change control Manage release planning, regression testing, and deployment processes, including co-ordination with external partners where needed. Integrations & Systems Architecture Own the integration strategy and end-to-end health of interfaces between NetSuite and other systems (e.g. E-Commerce, WMS/3PL, PIM, CRM, payments, BI/warehouse) Ensure integrations are well-designed, monitored, documented and supported with clear incident and escalation paths Lead root-cause analysis and resolution for integration incidents, driving permanent fixes and preventative controls Define and maintain integration standards (APIs, middleware, data contracts, error handling, retries, logging, alerting) 3rd Party developer management patchworks and external developers Data Quality, Controls & Compliance Ensure master data integrity (customers, products, pricing, suppliers) and establish strong data governance practices. Work closely with Finance and Audit to support controls, compliance, and evidence needs (including audit trails and approval workflows). Establish KPIs and reporting for platform performance, incidents, backlog, and delivery outcomes. Leadership & Delivery Lead, coach and develop a small team of NetSuite administrators, analysts, and integration resources (directly and/or through partners). Run delivery rituals (intake, prioritisation, planning, sprint or milestone tracking) with transparent status reporting. Manage vendor relationships, budgets, and statements of work to ensure value, quality, and timely delivery. Communicate clearly with senior stakeholders, presenting options, trade-offs, and recommendations. Support sustainability initiatives by considering how our practices can improve, actively working in line with the sustainability journey of the business. About You Significant experience managing NetSuite ERP in a complex environment, including configuration, optimisation, and support. Strong integration experience: API-based integrations, middleware/iPaaS, data flows, error handling, and monitoring. Proven track record delivering cross-functional ERP or integration programmes with measurable outcomes. Solid understanding of finance processes and controls, and how ERP design supports them. Excellent stakeholder management: able to align Finance, Operations, and Technology priorities and drive decisions. Strong problem-solving skills and calm operational leadership during incidents. Committed to promoting conscious creativity, helping us build a brand that champions sustainability and supports our social and environmental impact NetSuite SuiteFoundation and/or role-specific certifications would be desirable but is not essential. Experience with SuiteScript, SuiteFlow, saved searches, workflows, and advanced reporting would be advantageous. Experience with common iPaaS tools (e.g., Celigo, Boomi, MuleSoft, Workato) and event-driven patterns would be desirable but is not essential. Exposure to retail, eCommerce, distribution, or multi-entity/multi-currency environments would be advantageous.
Jan 30, 2026
Full time
Our client are looking for a Senior Manager to own and evolve their NetSuite ERP platform and the integration landscape that connects NetSuite to the wider business. You will lead day-to-day platform performance, drive roadmap delivery, and ensure our integrations are stable, secure and scalable. This is a hands-on leadership role combining technical depth with strong stakeholder management and a clear focus on business outcomes. Hybrid role - Requirement to be onsite at Worcester offices Main Tasks & Responsibilities NetSuite Platform Ownership Own the NetSuite ERP roadmap, balancing operational priorities with strategic improvements Partner with Finance, Operations, Supply Chain, E-Commerce and Data teams to translate business needs into well-defined requirements Lead NetSuite configuration and continuous improvement across core modules (e.g. Financials, Order to Cash, Procure to Pay, Inventory and Reporting) Maintain system governance including role-based access, segregation of duties, and change control Manage release planning, regression testing, and deployment processes, including co-ordination with external partners where needed. Integrations & Systems Architecture Own the integration strategy and end-to-end health of interfaces between NetSuite and other systems (e.g. E-Commerce, WMS/3PL, PIM, CRM, payments, BI/warehouse) Ensure integrations are well-designed, monitored, documented and supported with clear incident and escalation paths Lead root-cause analysis and resolution for integration incidents, driving permanent fixes and preventative controls Define and maintain integration standards (APIs, middleware, data contracts, error handling, retries, logging, alerting) 3rd Party developer management patchworks and external developers Data Quality, Controls & Compliance Ensure master data integrity (customers, products, pricing, suppliers) and establish strong data governance practices. Work closely with Finance and Audit to support controls, compliance, and evidence needs (including audit trails and approval workflows). Establish KPIs and reporting for platform performance, incidents, backlog, and delivery outcomes. Leadership & Delivery Lead, coach and develop a small team of NetSuite administrators, analysts, and integration resources (directly and/or through partners). Run delivery rituals (intake, prioritisation, planning, sprint or milestone tracking) with transparent status reporting. Manage vendor relationships, budgets, and statements of work to ensure value, quality, and timely delivery. Communicate clearly with senior stakeholders, presenting options, trade-offs, and recommendations. Support sustainability initiatives by considering how our practices can improve, actively working in line with the sustainability journey of the business. About You Significant experience managing NetSuite ERP in a complex environment, including configuration, optimisation, and support. Strong integration experience: API-based integrations, middleware/iPaaS, data flows, error handling, and monitoring. Proven track record delivering cross-functional ERP or integration programmes with measurable outcomes. Solid understanding of finance processes and controls, and how ERP design supports them. Excellent stakeholder management: able to align Finance, Operations, and Technology priorities and drive decisions. Strong problem-solving skills and calm operational leadership during incidents. Committed to promoting conscious creativity, helping us build a brand that champions sustainability and supports our social and environmental impact NetSuite SuiteFoundation and/or role-specific certifications would be desirable but is not essential. Experience with SuiteScript, SuiteFlow, saved searches, workflows, and advanced reporting would be advantageous. Experience with common iPaaS tools (e.g., Celigo, Boomi, MuleSoft, Workato) and event-driven patterns would be desirable but is not essential. Exposure to retail, eCommerce, distribution, or multi-entity/multi-currency environments would be advantageous.
Amtis professional Ltd
IT Support Analyst
Amtis professional Ltd
IT Support Technician. The company operates a fast-paced, operationally critical environment where reliable IT systems, mobile technology, and on-site infrastructure are essential to daily operations. The IT Support Engineer will be the primary on-site IT contact, providing hands-on 1st and 2nd line support to office staff and drivers. This is a broad, practical role suited to an experienced support engineer who enjoys ownership, variety, and working closely with non-technical users in an SME environment. You will support approximately 70 on-site users plus mobile drivers, managing everything from Microsoft 365 and endpoint devices to site infrastructure and onboarding. The role blends day-to-day support with opportunities to improve systems, processes, and automation over time. Key Responsibilities User Support (1st / 2nd Line) Act as the first point of contact for all IT issues on-site (approx. 70 active users, plus drivers) Troubleshoot and resolve issues with Windows desktops, laptops, peripherals, printers, and basic networking Support remote/home workers, including VPN and connectivity issues Escalate more complex issues where appropriate, while owning them through to resolution Microsoft 365 & Endpoint Management Provision and deprovision users in Microsoft 365 (mailboxes, Teams, groups, permissions) Build and deploy devices using Intune/Autopilot (or similar) Maintain accurate records of devices, licenses, and user access Help enforce basic IT policies and standards (passwords, access, security best practice) Hardware, Phones & Site Infrastructure Build, configure, and repair PCs and small form-factor devices (e.g. diagnose PSU failures, swaps, etc.) Manage stock of spare PCs, monitors, peripherals, and mobile phones to reduce firefighting Set up and manage mobile phones for drivers and staff (provisioning, swap-outs, basic MDM tasks) Support and maintain local infrastructure such as: o Office Wi-Fi, switches, cabling (basic patching and checks) o Security cameras, gate/access systems, and related IT-connected kit o Generator monitoring hardware (basic IT side only) Onboarding / Offboarding & Admin Own the IT part of the starter/mover/leaver process: o Prepare and issue equipment, accounts, and access for new starters o Arrange gate IDs, PIN codes, and any other site access requirements o Recover and reset equipment and access for leavers Keep documentation, asset lists, and simple process guides up to date Identify recurring issues and propose practical improvements to reduce repeat incidents Projects & Development Exposure (Desirable / Growth Area) Support small IT projects (rollouts, upgrades, process improvements) Over time, potential to get involved with: o Our in-house CRM and mobile driver app o Scripting/automation and light development work Tech stack exposure may include: Delphi/Pascal, PHP, SQL/Postgres (experience is a bonus, not essential) Essentials Solid 1st/2nd line support experience in a Windows environment Good working knowledge of: o Windows 10/11 desktop support o Microsoft 365 (Exchange Online, Teams, basic admin) o Basic networking (TCP/IP, DNS, DHCP, VPN concepts) o Printers, Wi-Fi, and general office connectivity issues Comfortable building and troubleshooting PCs and laptops (hardware swaps, diagnostics) Strong people skills able to support everyone from drivers to directors with patience and clear communication Organised, proactive, and happy to put structure around kit, stock, and processes (not just firefighting) Comfortable working largely on your own on-site and taking ownership of your workload Full UK driving licence and access to a car (site is not well served by public transport; occasional trips to other branches such as Atherstone and Hastings) Desirable Experience with Intune, Autopilot, or similar endpoint management tools Exposure to SQL (e.g. Postgres or other relational databases) Any experience with scripting or development (e.g. PHP, Delphi/Pascal, PowerShell, etc.) Experience in an SME environment where you ve had to be a true all-rounder Exposure to CCTV, access control, or other site-based IT systems What We Offer Competitive base salary & benefits Opportunity to take real ownership of the IT support function on-site Varied, non-boring role with a mix of day-to-day support and longer-term improvements Scope to grow into more project and development work if that interests you Competitive salary (dependent on experience) and the chance to shape the role as we grow If you re a capable, people-focused all-rounder who enjoys solving problems, putting structure in place, and wants a role you can really make your own, we d like to hear from you.
Jan 30, 2026
Full time
IT Support Technician. The company operates a fast-paced, operationally critical environment where reliable IT systems, mobile technology, and on-site infrastructure are essential to daily operations. The IT Support Engineer will be the primary on-site IT contact, providing hands-on 1st and 2nd line support to office staff and drivers. This is a broad, practical role suited to an experienced support engineer who enjoys ownership, variety, and working closely with non-technical users in an SME environment. You will support approximately 70 on-site users plus mobile drivers, managing everything from Microsoft 365 and endpoint devices to site infrastructure and onboarding. The role blends day-to-day support with opportunities to improve systems, processes, and automation over time. Key Responsibilities User Support (1st / 2nd Line) Act as the first point of contact for all IT issues on-site (approx. 70 active users, plus drivers) Troubleshoot and resolve issues with Windows desktops, laptops, peripherals, printers, and basic networking Support remote/home workers, including VPN and connectivity issues Escalate more complex issues where appropriate, while owning them through to resolution Microsoft 365 & Endpoint Management Provision and deprovision users in Microsoft 365 (mailboxes, Teams, groups, permissions) Build and deploy devices using Intune/Autopilot (or similar) Maintain accurate records of devices, licenses, and user access Help enforce basic IT policies and standards (passwords, access, security best practice) Hardware, Phones & Site Infrastructure Build, configure, and repair PCs and small form-factor devices (e.g. diagnose PSU failures, swaps, etc.) Manage stock of spare PCs, monitors, peripherals, and mobile phones to reduce firefighting Set up and manage mobile phones for drivers and staff (provisioning, swap-outs, basic MDM tasks) Support and maintain local infrastructure such as: o Office Wi-Fi, switches, cabling (basic patching and checks) o Security cameras, gate/access systems, and related IT-connected kit o Generator monitoring hardware (basic IT side only) Onboarding / Offboarding & Admin Own the IT part of the starter/mover/leaver process: o Prepare and issue equipment, accounts, and access for new starters o Arrange gate IDs, PIN codes, and any other site access requirements o Recover and reset equipment and access for leavers Keep documentation, asset lists, and simple process guides up to date Identify recurring issues and propose practical improvements to reduce repeat incidents Projects & Development Exposure (Desirable / Growth Area) Support small IT projects (rollouts, upgrades, process improvements) Over time, potential to get involved with: o Our in-house CRM and mobile driver app o Scripting/automation and light development work Tech stack exposure may include: Delphi/Pascal, PHP, SQL/Postgres (experience is a bonus, not essential) Essentials Solid 1st/2nd line support experience in a Windows environment Good working knowledge of: o Windows 10/11 desktop support o Microsoft 365 (Exchange Online, Teams, basic admin) o Basic networking (TCP/IP, DNS, DHCP, VPN concepts) o Printers, Wi-Fi, and general office connectivity issues Comfortable building and troubleshooting PCs and laptops (hardware swaps, diagnostics) Strong people skills able to support everyone from drivers to directors with patience and clear communication Organised, proactive, and happy to put structure around kit, stock, and processes (not just firefighting) Comfortable working largely on your own on-site and taking ownership of your workload Full UK driving licence and access to a car (site is not well served by public transport; occasional trips to other branches such as Atherstone and Hastings) Desirable Experience with Intune, Autopilot, or similar endpoint management tools Exposure to SQL (e.g. Postgres or other relational databases) Any experience with scripting or development (e.g. PHP, Delphi/Pascal, PowerShell, etc.) Experience in an SME environment where you ve had to be a true all-rounder Exposure to CCTV, access control, or other site-based IT systems What We Offer Competitive base salary & benefits Opportunity to take real ownership of the IT support function on-site Varied, non-boring role with a mix of day-to-day support and longer-term improvements Scope to grow into more project and development work if that interests you Competitive salary (dependent on experience) and the chance to shape the role as we grow If you re a capable, people-focused all-rounder who enjoys solving problems, putting structure in place, and wants a role you can really make your own, we d like to hear from you.
SF Recruitment
System Administrator
SF Recruitment Coventry, Warwickshire
Systems Administrator Salary: £40,000-£45,000 Location: Coventry (Hybrid) Type: Permanent The Role We're recruiting a Unit4 / ERP Systems Administrator for a growing organisation that relies heavily on its core business systems. This is a hands-on systems administration role, focused on the day-to-day ownership, stability, and improvement of the Unit4 ERP environment, focusing on data and integration for systems across teams. Key Responsibilities Administration and configuration of Unit4 (Agresso / Business World) ERP Managing users, access, workflows, and system setup Writing and maintaining SQL queries for reporting and troubleshooting Monitoring and supporting high-volume automated imports Supporting integrated business systems such as: ERP platforms (Unit4) CRM systems (e.g. Salesforce) FP&A, reporting, and data tools Acting as an escalation point for a junior systems administrator Improving system documentation, controls, and resilience About You Experience as a Systems Administrator, ERP Administrator, or Application Support Analyst Strong hands-on experience with Unit4 / Agresso Solid SQL and reporting capability Background supporting business-critical systems in live environments Comfortable working in a technical, systems-focused role Nice to have: Exposure to CRM, FP&A, or reporting platforms Experience supporting or mentoring junior colleagues Why Apply? Ownership of a core ERP platform in a growing organisation Hybrid working with a Coventry base Exposure to complex integrations and data flows Opportunity to add structure and resilience to a critical systems function If you're interested in learning more, please apply or get in touch with SF Technology to discuss!
Jan 30, 2026
Full time
Systems Administrator Salary: £40,000-£45,000 Location: Coventry (Hybrid) Type: Permanent The Role We're recruiting a Unit4 / ERP Systems Administrator for a growing organisation that relies heavily on its core business systems. This is a hands-on systems administration role, focused on the day-to-day ownership, stability, and improvement of the Unit4 ERP environment, focusing on data and integration for systems across teams. Key Responsibilities Administration and configuration of Unit4 (Agresso / Business World) ERP Managing users, access, workflows, and system setup Writing and maintaining SQL queries for reporting and troubleshooting Monitoring and supporting high-volume automated imports Supporting integrated business systems such as: ERP platforms (Unit4) CRM systems (e.g. Salesforce) FP&A, reporting, and data tools Acting as an escalation point for a junior systems administrator Improving system documentation, controls, and resilience About You Experience as a Systems Administrator, ERP Administrator, or Application Support Analyst Strong hands-on experience with Unit4 / Agresso Solid SQL and reporting capability Background supporting business-critical systems in live environments Comfortable working in a technical, systems-focused role Nice to have: Exposure to CRM, FP&A, or reporting platforms Experience supporting or mentoring junior colleagues Why Apply? Ownership of a core ERP platform in a growing organisation Hybrid working with a Coventry base Exposure to complex integrations and data flows Opportunity to add structure and resilience to a critical systems function If you're interested in learning more, please apply or get in touch with SF Technology to discuss!
Stellar Select
IT Support Analyst
Stellar Select Letchworth Garden City, Hertfordshire
Job Title: IT Support Analyst Location: Hertfordshire (Hybrid 2-3 days per week in the office. It is expected to be office based during the first 2 weeks) Salary: On Application Hours: Monday - Friday 9 am - 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of?employee discounts, rewards and?perks across?a number of?brands,?restaurants, holidays and "away"?days. About our client and the role of IT Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for an IT Support Analyst to perform 1st, 2nd and 3rd line support functions, being the first point of contact for all technical queries. The role will involve supporting hardware, software and network issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions. Responsibilities for the role of IT Support Analyst: Provide day-to-day IT support across the business, including laptops, mobiles, tablets, meeting room technology, and executive/board-level support Manage and update support tickets using the SolarWinds CMS system while delivering a high standard of customer service Set up, configure, deploy, and support PCs, laptops, printers, and mobile devices Procure IT equipment, maintain stock levels, track IT assets, and manage ethical e-waste disposal Support, contribute to, and lead IT projects as required Promote cyber security awareness and training, working closely with the Senior Security & Cloud Analyst to resolve security incidents Administer Azure AD / Active Directory, Microsoft Exchange and SharePoint, and create application packages via Intune Create and maintain IT documentation, processes, and procedures, ensuring adherence to IT policies Deliver IT training, including new joiner inductions and ongoing user training Support and mentor junior team members through knowledge sharing Experience and skills required for the role of IT Support Analyst: 3-5 years' experience in an IT support role Microsoft (or similar) certifications are desirable Strong technical knowledge of Microsoft technologies, including Office 365, Windows 11, Intune, MS Defender, Exchange, SharePoint, and Active Directory / Azure AD Knowledge of the UK banking or financial services environment Experience supporting mobile devices (Apple and Android) and CRM systems, preferably Microsoft Dynamics Ability to prioritise workload, work independently, and remain self-motivated Strong analytical and problem-solving skills, with the ability to identify business risks and escalate appropriately Excellent communication and relationship management skills, able to explain technical issues to both technical and non-technical users High attention to detail with a proactive, can-do attitude For more information regarding the role of IT Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Jan 30, 2026
Full time
Job Title: IT Support Analyst Location: Hertfordshire (Hybrid 2-3 days per week in the office. It is expected to be office based during the first 2 weeks) Salary: On Application Hours: Monday - Friday 9 am - 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of?employee discounts, rewards and?perks across?a number of?brands,?restaurants, holidays and "away"?days. About our client and the role of IT Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for an IT Support Analyst to perform 1st, 2nd and 3rd line support functions, being the first point of contact for all technical queries. The role will involve supporting hardware, software and network issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions. Responsibilities for the role of IT Support Analyst: Provide day-to-day IT support across the business, including laptops, mobiles, tablets, meeting room technology, and executive/board-level support Manage and update support tickets using the SolarWinds CMS system while delivering a high standard of customer service Set up, configure, deploy, and support PCs, laptops, printers, and mobile devices Procure IT equipment, maintain stock levels, track IT assets, and manage ethical e-waste disposal Support, contribute to, and lead IT projects as required Promote cyber security awareness and training, working closely with the Senior Security & Cloud Analyst to resolve security incidents Administer Azure AD / Active Directory, Microsoft Exchange and SharePoint, and create application packages via Intune Create and maintain IT documentation, processes, and procedures, ensuring adherence to IT policies Deliver IT training, including new joiner inductions and ongoing user training Support and mentor junior team members through knowledge sharing Experience and skills required for the role of IT Support Analyst: 3-5 years' experience in an IT support role Microsoft (or similar) certifications are desirable Strong technical knowledge of Microsoft technologies, including Office 365, Windows 11, Intune, MS Defender, Exchange, SharePoint, and Active Directory / Azure AD Knowledge of the UK banking or financial services environment Experience supporting mobile devices (Apple and Android) and CRM systems, preferably Microsoft Dynamics Ability to prioritise workload, work independently, and remain self-motivated Strong analytical and problem-solving skills, with the ability to identify business risks and escalate appropriately Excellent communication and relationship management skills, able to explain technical issues to both technical and non-technical users High attention to detail with a proactive, can-do attitude For more information regarding the role of IT Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

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