Locations : London Lisbon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG is seeking a risk professional to join the Enterprise Risk Management (ERM) team as a Global (Enterprise) Risk Management Senior Analyst. In this role, you will support BCG's ERM program with a primary focus on governance, reporting, and stakeholder engagement. You will help strengthen governance, coordinate ERM workstreams, develop executive ready materials and reporting, and enable consistent risk reporting and communications that promote a risk-aware culture across BCG. Key Responsibilities Support ERM Governance - help maintain and evolve the ERM governance model including how we identify and report on enterprise risks to senior leadership, the ERM operating rhythm aligned with firm strategy and frameworks, while managing key stakeholder relationships across the business. ERM "Chief of Staff" - Manage the ERM calendar, priorities, vendors, and cross-workstream coordination to drive outcomes. Maintain charters, policies, and standards. Serve as ERM representative in the Global Risk Stakeholder Engagement Working Group, managing the risk functional calendar and coordinating key communications across functions. Executive and Committee Reporting - Develop decision-ready materials for ARC, Board, and senior leadership. Tailor our risk insights to specific senior stakeholders to ensure our risk reporting supports decision making and risk mitigation across BCG. Reporting Management and Quality Control - Standardize templates, consolidate inputs from multiple stakeholders, and ensure outputs are accurate, consistent and deadline-ready. Enable Risk Governance Forums - Support ERM governance forums and committees (e.g., Risk Pulse) by preparing agendas/ materials, capturing minutes, and actions and drive follow-ups. Strengthen Stakeholder Engagement and Communications Partner with stakeholders across the Global Risk team and BCG's practice areas, regions, and functions to strengthen risk awareness and adoption of ERM processes. Initiate knowledge sessions (e.g. for OneRisk) and coordinate key communications with internal and external speakers. Advance Reporting & Analytics - Enhance dashboards, KRIs, and reporting automation in partnership with the ERM Risk Intelligence Pillar and BCG's data and analytics teams Continuously Improve Processes - Identify and implement opportunities to improve reporting clarity and quality, process efficiency, enhance scalability, and impact of ERM function. What You're Good At Structuring complex information and creating crisp, executive-ready narratives Managing multi-stakeholder projects with strong organization, attention to detail and reliable execution Building trust and influencing outcomes through collaboration and clear communication across senior and global teams Translating strategy and risk appetite into practical governance and reporting Translating vision into action with a bias toward execution and outcomes Navigating ambiguity and adapting in a dynamic environment, working effectively amongst competing priorities Cultivating trust-based relationships with senior stakeholders, cross-functional partners, and team members Comfort with abstract concepts and ability to understand various non-financial risks and their impacts Managing deadlines, anticipating issues, and driving follow-through Communicating with clarity, diplomacy, and sound judgment What You'll Bring 4-7 years of experience in risk management, governance, strategy/operations, consulting, audit, or PMO ideally in a global matrix environment (professional services preferred) Experience supporting board/committee reporting and senior stakeholder engagement Familiarity with ERM frameworks (e.g., COSO ERM, ISO 31000), KRIs, and governance processes Strong PowerPoint and Excel skills; experience with data visualization (Power BI/Tableau) and collaboration tools (Miro, Trello, Slack) Excellent written and verbal communication skills with ability to craft decision-ready materials Comfort with KPI design, reporting, and process improvement Bachelor's degree required (in business, risk, economics, or related field); advanced degree or certifications (e.g., RIMS-CRMP, ARM, PMP) are a plus Ability to work across time zones; occasional travel may be required Strong analytical and problem-solving skills Fluent English and high professional integrity Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
May 09, 2026
Full time
Locations : London Lisbon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG is seeking a risk professional to join the Enterprise Risk Management (ERM) team as a Global (Enterprise) Risk Management Senior Analyst. In this role, you will support BCG's ERM program with a primary focus on governance, reporting, and stakeholder engagement. You will help strengthen governance, coordinate ERM workstreams, develop executive ready materials and reporting, and enable consistent risk reporting and communications that promote a risk-aware culture across BCG. Key Responsibilities Support ERM Governance - help maintain and evolve the ERM governance model including how we identify and report on enterprise risks to senior leadership, the ERM operating rhythm aligned with firm strategy and frameworks, while managing key stakeholder relationships across the business. ERM "Chief of Staff" - Manage the ERM calendar, priorities, vendors, and cross-workstream coordination to drive outcomes. Maintain charters, policies, and standards. Serve as ERM representative in the Global Risk Stakeholder Engagement Working Group, managing the risk functional calendar and coordinating key communications across functions. Executive and Committee Reporting - Develop decision-ready materials for ARC, Board, and senior leadership. Tailor our risk insights to specific senior stakeholders to ensure our risk reporting supports decision making and risk mitigation across BCG. Reporting Management and Quality Control - Standardize templates, consolidate inputs from multiple stakeholders, and ensure outputs are accurate, consistent and deadline-ready. Enable Risk Governance Forums - Support ERM governance forums and committees (e.g., Risk Pulse) by preparing agendas/ materials, capturing minutes, and actions and drive follow-ups. Strengthen Stakeholder Engagement and Communications Partner with stakeholders across the Global Risk team and BCG's practice areas, regions, and functions to strengthen risk awareness and adoption of ERM processes. Initiate knowledge sessions (e.g. for OneRisk) and coordinate key communications with internal and external speakers. Advance Reporting & Analytics - Enhance dashboards, KRIs, and reporting automation in partnership with the ERM Risk Intelligence Pillar and BCG's data and analytics teams Continuously Improve Processes - Identify and implement opportunities to improve reporting clarity and quality, process efficiency, enhance scalability, and impact of ERM function. What You're Good At Structuring complex information and creating crisp, executive-ready narratives Managing multi-stakeholder projects with strong organization, attention to detail and reliable execution Building trust and influencing outcomes through collaboration and clear communication across senior and global teams Translating strategy and risk appetite into practical governance and reporting Translating vision into action with a bias toward execution and outcomes Navigating ambiguity and adapting in a dynamic environment, working effectively amongst competing priorities Cultivating trust-based relationships with senior stakeholders, cross-functional partners, and team members Comfort with abstract concepts and ability to understand various non-financial risks and their impacts Managing deadlines, anticipating issues, and driving follow-through Communicating with clarity, diplomacy, and sound judgment What You'll Bring 4-7 years of experience in risk management, governance, strategy/operations, consulting, audit, or PMO ideally in a global matrix environment (professional services preferred) Experience supporting board/committee reporting and senior stakeholder engagement Familiarity with ERM frameworks (e.g., COSO ERM, ISO 31000), KRIs, and governance processes Strong PowerPoint and Excel skills; experience with data visualization (Power BI/Tableau) and collaboration tools (Miro, Trello, Slack) Excellent written and verbal communication skills with ability to craft decision-ready materials Comfort with KPI design, reporting, and process improvement Bachelor's degree required (in business, risk, economics, or related field); advanced degree or certifications (e.g., RIMS-CRMP, ARM, PMP) are a plus Ability to work across time zones; occasional travel may be required Strong analytical and problem-solving skills Fluent English and high professional integrity Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Data Engineer (Fabric) Sheffield City Centre Up to £50,000 Your new role Working closely with stakeholders across the UK, US and European businesses, you will help ensure data is accessible, trusted, and used effectively to support operational and strategic decision-making. This is a hands-on role combining data engineering with analytical delivery, reporting to the Global IT Manager, with a clear opportunity over time to take on greater technical ownership and help shape the direction of the data platform as it continues to mature. Responsibilities Champion data innovation within a forward-thinking manufacturing environment, integrating insights from energy systems, operational technology, ERP, and CRM platforms to drive operational improvement and support smarter financial and strategic decision-making Design, build, and continuously improve scalable end-to-end data pipelines within Microsoft Fabric, implementing and maintaining medallion architecture standards across ingestion, transformation, and presentation layers Develop and optimise trusted data models and semantic layers that enable high-quality reporting, self-service analytics, and advanced business insight Collaborate closely with stakeholders across the organisation to translate business requirements into practical data solutions and support analytics projects from discovery through to adoption and business use Shape and evolve platform standards, governance, and security practices while maintaining high levels of data quality, reliability, and performance, continuously identifying opportunities to improve tools, processes, and ways of working, and actively developing your own technical and professional capability Experience needed Hands-on experience with Microsoft Fabric, including Lakehouse, Dataflows, Notebooks, Pipelines, and workspace management, with the ability to design and support scalable data solutions across ingestion, transformation, and presentation layers Strong SQL skills, including developing, optimising, and troubleshooting queries to support data transformation and analytical models Understanding of medallion architecture and modern data engineering best practices, including data pipeline design, version control, testing approaches, and performance optimisation techniques Confident in building and maintaining robust data models and semantic layers that support high-quality reporting, self-service analytics, and advanced insight using tools such as Power BI or similar analytics platforms Proficient in preparing and validating real-world datasets, including cleansing, handling missing or duplicate records, standardising inputs, and performing exploratory analysis using Excel Experience working with structured business data from enterprise systems such as ERP and CRM platforms, with an understanding of data relationships, master data concepts, and business process integration Strong, clear communicator able to translate complex technical topics into simple, meaningful insights and narratives for a range of audiences Strong stakeholder engagement skills, building trusted relationships across business and IT teams Proactive and self-driven, with the ability to take ownership of work and see it through to completion Structured thinker with a logical approach to problem-solving and analysis Open to feedback and continuous improvement, with a growth mindset Desirable certifications (Microsoft Power BI Data Analyst, Microsoft Fabric Analytics Engineer Associate, Microsoft Fabric Data Engineer Associate) Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 09, 2026
Full time
Data Engineer (Fabric) Sheffield City Centre Up to £50,000 Your new role Working closely with stakeholders across the UK, US and European businesses, you will help ensure data is accessible, trusted, and used effectively to support operational and strategic decision-making. This is a hands-on role combining data engineering with analytical delivery, reporting to the Global IT Manager, with a clear opportunity over time to take on greater technical ownership and help shape the direction of the data platform as it continues to mature. Responsibilities Champion data innovation within a forward-thinking manufacturing environment, integrating insights from energy systems, operational technology, ERP, and CRM platforms to drive operational improvement and support smarter financial and strategic decision-making Design, build, and continuously improve scalable end-to-end data pipelines within Microsoft Fabric, implementing and maintaining medallion architecture standards across ingestion, transformation, and presentation layers Develop and optimise trusted data models and semantic layers that enable high-quality reporting, self-service analytics, and advanced business insight Collaborate closely with stakeholders across the organisation to translate business requirements into practical data solutions and support analytics projects from discovery through to adoption and business use Shape and evolve platform standards, governance, and security practices while maintaining high levels of data quality, reliability, and performance, continuously identifying opportunities to improve tools, processes, and ways of working, and actively developing your own technical and professional capability Experience needed Hands-on experience with Microsoft Fabric, including Lakehouse, Dataflows, Notebooks, Pipelines, and workspace management, with the ability to design and support scalable data solutions across ingestion, transformation, and presentation layers Strong SQL skills, including developing, optimising, and troubleshooting queries to support data transformation and analytical models Understanding of medallion architecture and modern data engineering best practices, including data pipeline design, version control, testing approaches, and performance optimisation techniques Confident in building and maintaining robust data models and semantic layers that support high-quality reporting, self-service analytics, and advanced insight using tools such as Power BI or similar analytics platforms Proficient in preparing and validating real-world datasets, including cleansing, handling missing or duplicate records, standardising inputs, and performing exploratory analysis using Excel Experience working with structured business data from enterprise systems such as ERP and CRM platforms, with an understanding of data relationships, master data concepts, and business process integration Strong, clear communicator able to translate complex technical topics into simple, meaningful insights and narratives for a range of audiences Strong stakeholder engagement skills, building trusted relationships across business and IT teams Proactive and self-driven, with the ability to take ownership of work and see it through to completion Structured thinker with a logical approach to problem-solving and analysis Open to feedback and continuous improvement, with a growth mindset Desirable certifications (Microsoft Power BI Data Analyst, Microsoft Fabric Analytics Engineer Associate, Microsoft Fabric Data Engineer Associate) Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Locations : Paris London München Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Senior Analyst - BCG Vantage on our Topic Activation path within BCG's MSP (Marketing Sales & Pricing) Practice Area you will work in a growing global team, providing functional expertise and insights whilst working together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You'll serve as a thought partner and content expert to case teams and topic/sector leaders, helping structure and solve complex issues. You will support commercialization efforts for the sales & pricing topic, working in conjunction with business leaders, through contributing analysis and insights to proposals, client workshops and marketing materials, with a focus on commercial transformation including growth acceleration and optimization. Additionally, as a Senior Analyst - BCG Vantage, you will contribute to developing intellectual property & assets for the business and assist in onboarding and training junior colleagues based on your topic/sector expertise. You will also help integrate advanced analytics and AI-driven approaches into commercial strategy use cases (e.g., pricing optimization, customer segmentation, salesforce effectiveness), contributing to the development of data-driven insights and next-generation tools to drive measurable commercial impact across industries. YOU'RE GOOD AT Solving client problems through formulating relevant research and/or analytical approaches in your sales, pricing, or broader commercial strategy topics Applying data-driven and analytical approaches (incl. advanced analytics / AI) to solve commercial challenges Communicating with case teams and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual, proficient in agile ways of working Being flexible and bringing a curious and creative mindset, open to new things and able to propose innovative ideas Navigating complexity and ambiguity What You'll Bring 2+ years of consulting expérience in B2B sales, pricing or broader commercial strategy topics required; candidates with consulting experience strongly preferred In lieu of consulting experience, 3+ years minimum industry experience required; 4-6+ years of industry experience strongly preferred, Ideally in commercial, pricing or sales-related roles (e.g. field sales, digital sales, CRM, sales operations) Bachelor's Degree required (advanced degree preferred) Fluency in English; other languages requested in certain locations Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Exposure to analytics, data tools or AI-driven approach in a commercial context (e.g., pricing, sales) is a plus Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment Ability to work In a global team setting with remote collaboration with the rest of the organization. Who You'll Work With As a Senior Analyst - BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
May 08, 2026
Full time
Locations : Paris London München Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Senior Analyst - BCG Vantage on our Topic Activation path within BCG's MSP (Marketing Sales & Pricing) Practice Area you will work in a growing global team, providing functional expertise and insights whilst working together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You'll serve as a thought partner and content expert to case teams and topic/sector leaders, helping structure and solve complex issues. You will support commercialization efforts for the sales & pricing topic, working in conjunction with business leaders, through contributing analysis and insights to proposals, client workshops and marketing materials, with a focus on commercial transformation including growth acceleration and optimization. Additionally, as a Senior Analyst - BCG Vantage, you will contribute to developing intellectual property & assets for the business and assist in onboarding and training junior colleagues based on your topic/sector expertise. You will also help integrate advanced analytics and AI-driven approaches into commercial strategy use cases (e.g., pricing optimization, customer segmentation, salesforce effectiveness), contributing to the development of data-driven insights and next-generation tools to drive measurable commercial impact across industries. YOU'RE GOOD AT Solving client problems through formulating relevant research and/or analytical approaches in your sales, pricing, or broader commercial strategy topics Applying data-driven and analytical approaches (incl. advanced analytics / AI) to solve commercial challenges Communicating with case teams and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual, proficient in agile ways of working Being flexible and bringing a curious and creative mindset, open to new things and able to propose innovative ideas Navigating complexity and ambiguity What You'll Bring 2+ years of consulting expérience in B2B sales, pricing or broader commercial strategy topics required; candidates with consulting experience strongly preferred In lieu of consulting experience, 3+ years minimum industry experience required; 4-6+ years of industry experience strongly preferred, Ideally in commercial, pricing or sales-related roles (e.g. field sales, digital sales, CRM, sales operations) Bachelor's Degree required (advanced degree preferred) Fluency in English; other languages requested in certain locations Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Exposure to analytics, data tools or AI-driven approach in a commercial context (e.g., pricing, sales) is a plus Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment Ability to work In a global team setting with remote collaboration with the rest of the organization. Who You'll Work With As a Senior Analyst - BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Senior Marketing Analyst London-based £400 per day (Outside IR35) 6-Month Contract Hybrid This freelance project offers the opportunity to play a key role in shaping marketing decision-making for a large consumer-focused retail business. You will be central to turning data into insight that drives campaign performance, customer engagement and commercial outcomes within a fast-moving environment. The Company They are a well-established fashion retailer with a strong multichannel presence and a data-led approach to marketing. Customer understanding sits at the heart of their strategy, with analytics used to inform planning, optimisation and investment decisions. The organisation values clear insight, collaboration and practical impact. The Role and Deliverables Deliver marketing analysis to support campaign performance, optimisation and planning. Analyse customer and marketing data to identify trends, opportunities and areas for improvement. Provide clear, actionable insight to inform marketing and commercial stakeholders. Support measurement frameworks across channels including digital and CRM activity. Develop reporting and insight outputs suitable for senior audiences. Your Skills & Experience Strong experience in marketing analytics within a fashion or retail environment. Proven ability to analyse campaign and customer data to drive insight and action. Confidence working with stakeholders across marketing and commercial teams. Experience operating in a fast-paced, consumer-led business. Strong communication skills with the ability to translate data into clear recommendations. How to Apply Register your interest by sending your CV to Ananya Gupta via the Apply Link on this page.
May 08, 2026
Contractor
Senior Marketing Analyst London-based £400 per day (Outside IR35) 6-Month Contract Hybrid This freelance project offers the opportunity to play a key role in shaping marketing decision-making for a large consumer-focused retail business. You will be central to turning data into insight that drives campaign performance, customer engagement and commercial outcomes within a fast-moving environment. The Company They are a well-established fashion retailer with a strong multichannel presence and a data-led approach to marketing. Customer understanding sits at the heart of their strategy, with analytics used to inform planning, optimisation and investment decisions. The organisation values clear insight, collaboration and practical impact. The Role and Deliverables Deliver marketing analysis to support campaign performance, optimisation and planning. Analyse customer and marketing data to identify trends, opportunities and areas for improvement. Provide clear, actionable insight to inform marketing and commercial stakeholders. Support measurement frameworks across channels including digital and CRM activity. Develop reporting and insight outputs suitable for senior audiences. Your Skills & Experience Strong experience in marketing analytics within a fashion or retail environment. Proven ability to analyse campaign and customer data to drive insight and action. Confidence working with stakeholders across marketing and commercial teams. Experience operating in a fast-paced, consumer-led business. Strong communication skills with the ability to translate data into clear recommendations. How to Apply Register your interest by sending your CV to Ananya Gupta via the Apply Link on this page.
Senior Loyalty Analyst London-based £400 per day (Outside IR35) 3-Month Contract Hybrid - 2 days in the office This is a high-impact freelance opportunity to join a well-known fashion retail business at a pivotal moment in its customer and loyalty journey. You will play a key role in shaping how customer data is used to drive retention, engagement and commercial performance across a dynamic retail environment. The Company They are a large, consumer-facing fashion retailer with a strong brand presence and a fast-paced, data-driven culture. The business places a strong emphasis on understanding customer behaviour and using insight to inform decision-making. With loyalty and CRM high on the agenda, analytics is seen as a critical enabler of growth. The Role and Deliverables Own and deliver loyalty and customer analytics to support retention and engagement strategies. Analyse customer behaviour across channels to identify trends, opportunities and risks. Produce actionable insight to inform loyalty propositions, campaigns and personalisation activity. Partner with CRM, marketing and commercial teams to influence decision-making through data. Develop clear, concise reporting and insight outputs for senior stakeholders. Your Skills & Experience Strong experience in loyalty or customer analytics within a fashion or retail environment. Proven ability to work with large customer datasets and translate analysis into clear insight. Confident working with stakeholders across marketing, CRM and commercial functions. Experience delivering insight in a fast-paced, consumer-led business. Strong analytical mindset with the ability to balance detail and commercial impact. How to Apply Register your interest by sending your CV to Ananya Gupta via the Apply Link on this page.
May 08, 2026
Contractor
Senior Loyalty Analyst London-based £400 per day (Outside IR35) 3-Month Contract Hybrid - 2 days in the office This is a high-impact freelance opportunity to join a well-known fashion retail business at a pivotal moment in its customer and loyalty journey. You will play a key role in shaping how customer data is used to drive retention, engagement and commercial performance across a dynamic retail environment. The Company They are a large, consumer-facing fashion retailer with a strong brand presence and a fast-paced, data-driven culture. The business places a strong emphasis on understanding customer behaviour and using insight to inform decision-making. With loyalty and CRM high on the agenda, analytics is seen as a critical enabler of growth. The Role and Deliverables Own and deliver loyalty and customer analytics to support retention and engagement strategies. Analyse customer behaviour across channels to identify trends, opportunities and risks. Produce actionable insight to inform loyalty propositions, campaigns and personalisation activity. Partner with CRM, marketing and commercial teams to influence decision-making through data. Develop clear, concise reporting and insight outputs for senior stakeholders. Your Skills & Experience Strong experience in loyalty or customer analytics within a fashion or retail environment. Proven ability to work with large customer datasets and translate analysis into clear insight. Confident working with stakeholders across marketing, CRM and commercial functions. Experience delivering insight in a fast-paced, consumer-led business. Strong analytical mindset with the ability to balance detail and commercial impact. How to Apply Register your interest by sending your CV to Ananya Gupta via the Apply Link on this page.
Commissions Analyst - London (3-Month Contract) Seeking an experienced Commissions Analyst for a 3-month contract role in London. This position owns the end-to-end sales commissions process, ensuring accurate, timely and compliant commission calculations and payments across a global sales function. Key Responsibilities Own monthly and year-end commissions calculations and payouts. Administer and maintain the commissions system (SPM tool), including plan setup, reconciliations and payroll alignment. Ensure data accuracy across sales bookings, quotas and attainment data sourced from CRM systems. Act as the primary contact for commission queries and stakeholder support. Prepare and validate monthly commission accruals in line with accounting standards. Produce clear reporting and analysis for Finance and Sales leadership. Support commission plan modelling, system updates and process improvements. Drive automation and efficiency, including appropriate use of AI tools. Maintain documentation and support audit and control requirements. Experience Required Degree in Finance, Accounting or similar. 2-3 years' experience in commissions or sales compensation. Experience using a Sales Performance Management (SPM) tool. Strong understanding of commission accounting principles. Advanced Excel / spreadsheet skills and experience working with CRM data. Able to work independently in a fast-paced, data-driven environment. To be considered for the role, candidates must be available to start the role immediately. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit and for our privacy policy.
May 08, 2026
Contractor
Commissions Analyst - London (3-Month Contract) Seeking an experienced Commissions Analyst for a 3-month contract role in London. This position owns the end-to-end sales commissions process, ensuring accurate, timely and compliant commission calculations and payments across a global sales function. Key Responsibilities Own monthly and year-end commissions calculations and payouts. Administer and maintain the commissions system (SPM tool), including plan setup, reconciliations and payroll alignment. Ensure data accuracy across sales bookings, quotas and attainment data sourced from CRM systems. Act as the primary contact for commission queries and stakeholder support. Prepare and validate monthly commission accruals in line with accounting standards. Produce clear reporting and analysis for Finance and Sales leadership. Support commission plan modelling, system updates and process improvements. Drive automation and efficiency, including appropriate use of AI tools. Maintain documentation and support audit and control requirements. Experience Required Degree in Finance, Accounting or similar. 2-3 years' experience in commissions or sales compensation. Experience using a Sales Performance Management (SPM) tool. Strong understanding of commission accounting principles. Advanced Excel / spreadsheet skills and experience working with CRM data. Able to work independently in a fast-paced, data-driven environment. To be considered for the role, candidates must be available to start the role immediately. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit and for our privacy policy.
Dynamics 365 Developer - sought by leading pensions provider in London/Belfast - Hybrid - Contract Inside IR35 - umbrella Key Responsibilities Dynamics 365 Development & Configuration Design, configure, and customise Dynamics 365 (Sales) entities, forms, views, dashboards, and business process flows Extend platform capability through plugins, workflows, JavaScript, Power Platform components, and Azure integrations Define and implement best-fit technical solutions aligned to existing architecture and business processes Lead end-to-end development of Dynamics 365 CRM solutions Integration, Data & Environments Build and manage integrations with Microsoft 365, external systems, and APIs Support data migration, upgrades, and deployment activities across environments Implement and maintain security roles, permissions, and environment governance Manage solutions across the full application lifecycle (build, release, support) Delivery & Quality Work closely with Business Analysts and delivery teams to translate functional requirements into scalable, maintainable solutions Plan, estimate, design, develop, and implement solutions in line with agreed delivery plans Troubleshoot, optimise, and enhance existing CRM functionality Resolve complex technical issues while maintaining high engineering standards Adhere to quality assurance controls to improve solution quality and streamline releases Collaboration & Adoption Collaborate with business teams (e.g. Business Development, Marketing, Operations) to ensure solutions meet real operational needs Provide technical guidance and advice to colleagues and delivery partners Contribute to technical documentation, standards, and knowledge sharing Support Dynamics 365 adoption through well-engineered, user-focused solutions Continuously develop product and technology knowledge to ensure best-practice delivery Required Experience & Skills Essential Proven hands-on experience delivering Microsoft Dynamics 365 CE / Power Platform solutions Experience delivering Dynamics 365 migrations and upgrades , particularly within Dynamics Sales Strong understanding of the Microsoft technology stack Experience developing and configuring Dynamics workflows and business processes Hands-on experience building custom Dynamics 365 applications Experience working in Agile / DevOps delivery environments Strong communication and stakeholder collaboration skills Eligibility for Security Clearance Desirable Experience with Power Platform (Power Automate, Power Apps, Power BI) Experience with the wider Microsoft 365 ecosystem (SharePoint, Teams) Experience integrating Dynamics with APIs or third-party systems Experience using Azure DevOps for backlog, delivery, and release management Experience delivering enterprise-scale CRM solutions Ability to deliver technical training or enablement sessions Experience running developer forums, drop-in sessions, or capability-building initiatives Please apply within for further details - Matthew Holmes, Harvey Nash Always use these settings
May 04, 2026
Contractor
Dynamics 365 Developer - sought by leading pensions provider in London/Belfast - Hybrid - Contract Inside IR35 - umbrella Key Responsibilities Dynamics 365 Development & Configuration Design, configure, and customise Dynamics 365 (Sales) entities, forms, views, dashboards, and business process flows Extend platform capability through plugins, workflows, JavaScript, Power Platform components, and Azure integrations Define and implement best-fit technical solutions aligned to existing architecture and business processes Lead end-to-end development of Dynamics 365 CRM solutions Integration, Data & Environments Build and manage integrations with Microsoft 365, external systems, and APIs Support data migration, upgrades, and deployment activities across environments Implement and maintain security roles, permissions, and environment governance Manage solutions across the full application lifecycle (build, release, support) Delivery & Quality Work closely with Business Analysts and delivery teams to translate functional requirements into scalable, maintainable solutions Plan, estimate, design, develop, and implement solutions in line with agreed delivery plans Troubleshoot, optimise, and enhance existing CRM functionality Resolve complex technical issues while maintaining high engineering standards Adhere to quality assurance controls to improve solution quality and streamline releases Collaboration & Adoption Collaborate with business teams (e.g. Business Development, Marketing, Operations) to ensure solutions meet real operational needs Provide technical guidance and advice to colleagues and delivery partners Contribute to technical documentation, standards, and knowledge sharing Support Dynamics 365 adoption through well-engineered, user-focused solutions Continuously develop product and technology knowledge to ensure best-practice delivery Required Experience & Skills Essential Proven hands-on experience delivering Microsoft Dynamics 365 CE / Power Platform solutions Experience delivering Dynamics 365 migrations and upgrades , particularly within Dynamics Sales Strong understanding of the Microsoft technology stack Experience developing and configuring Dynamics workflows and business processes Hands-on experience building custom Dynamics 365 applications Experience working in Agile / DevOps delivery environments Strong communication and stakeholder collaboration skills Eligibility for Security Clearance Desirable Experience with Power Platform (Power Automate, Power Apps, Power BI) Experience with the wider Microsoft 365 ecosystem (SharePoint, Teams) Experience integrating Dynamics with APIs or third-party systems Experience using Azure DevOps for backlog, delivery, and release management Experience delivering enterprise-scale CRM solutions Ability to deliver technical training or enablement sessions Experience running developer forums, drop-in sessions, or capability-building initiatives Please apply within for further details - Matthew Holmes, Harvey Nash Always use these settings
Job Title: Volunteer Support & Systems Manager Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: Monday 25th May 2026. Assessment Day: Tuesday 2nd June 2026. Are you looking for a new opportunity supporting volunteers to give their best? The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team. The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration. About the role: The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes. Responsibilities: To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent support to volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers To manage the "Safer Recruitment" and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To support the Head of Volunteering with the successful implementation of MSSC's volunteer strategy and other national tasks To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers. Requirements: Experience of leading the development and maintenance of digital volunteer management/ communication systems Experience of creating and maintaining complex automated workflows Experience of overseeing the administrative functions of a CRM system Experience of implementing, managing reviewing and refining administrative processes Experience developing processes which are targeted at both internal and external audiences Experience of leading projects manging change with various stakeholders If you are interested in this role, please apply now! Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the Marine Society Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
May 04, 2026
Full time
Job Title: Volunteer Support & Systems Manager Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: Monday 25th May 2026. Assessment Day: Tuesday 2nd June 2026. Are you looking for a new opportunity supporting volunteers to give their best? The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team. The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration. About the role: The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes. Responsibilities: To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent support to volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers To manage the "Safer Recruitment" and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To support the Head of Volunteering with the successful implementation of MSSC's volunteer strategy and other national tasks To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers. Requirements: Experience of leading the development and maintenance of digital volunteer management/ communication systems Experience of creating and maintaining complex automated workflows Experience of overseeing the administrative functions of a CRM system Experience of implementing, managing reviewing and refining administrative processes Experience developing processes which are targeted at both internal and external audiences Experience of leading projects manging change with various stakeholders If you are interested in this role, please apply now! Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the Marine Society Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
Job Title: Operations Manager Location: Sharston, M22 4SN Salary : £45,000 - £60,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector. About The Role: Due to continued growth and expansion, we are seeking an experienced and driven Operations Manager. The Operations Manager is responsible for driving data-led decision making, systems performance, and cross-functional operational support across the firm. This role sits at the intersection of technology, data, legal operations, and business process - providing the analytical rigour and operational structure that enables both legal and non-legal functions to operate effectively. The Operations team also handles key business processes in support of other business functions and this role will involve the management of both data focussed and more traditional operations roles Responsibilities: Responsible for the firm's operational data infrastructure, ensuring accuracy, consistency, and accessibility of business-critical data across systems. Lead the development and governance of management information (MI) reporting, providing actionable insight to senior management and department heads. Leadership of the data analytics team in production and maintenance of dashboards and reporting tools (e.g. Power BI, SQL-based reports). Working with various stakeholders directly and in through supervision of the data team to identify improvements and additions to existing reporting suites. Liaise with compliance and risk functions to ensure operational processes reflect regulatory requirements (e.g. SRA, GDPR). Working with the Development team, Business Analyst, Project Manager as required to ensure a joined-up approach to systems and compliance. Lead or contribute to firmwide operational projects such as system migrations, reporting re-platforming, or process standardisation initiatives. Maintain operational process documentation and ensure procedures are kept current, accessible and adhered to. Monitor operational risk indicators and escalate emerging issues to senior management with appropriate remediation recommendations. Contribute to the firm's AI and data strategy, including identification of use cases, vendor assessment, and governance framework development. Work with other companies within the group to ensure effective systems and data management between companies. Person Specification: Experience in senior operations roles, ideally within a legal or other professional services firm. Demonstrable expertise in data management, MI reporting, and business intelligence tools (e.g. Power BI, Tableau, or equivalent). Strong working knowledge of relational databases and querying (SQL), with an ability to interrogate and manipulate data to derive business insight. Experience using case management systems or CRM and understanding how data flows in and out of such systems. Experience managing or influencing cross-functional operational projects in an environment with multiple stakeholder groups. Strong commercial awareness with an understanding of how operational performance connects to financial outcomes. Comfortable working with analytics, data and reporting tools to translate information into clear business insights. Familiarity with AI and machine learning tools in an operational or analytical context including, document processing, predictive analytics, or LLM-based workflow augmentation. Understanding of cybersecurity and data security principles as they relate to data governance and system access management. Hours: Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Operations General Manager, Ops Manager, Senior Operations Executive, Legal Operations Manager, Professional Services Operations Manager, Business Management, Business Operations Leader may also be considered for this role.
May 04, 2026
Full time
Job Title: Operations Manager Location: Sharston, M22 4SN Salary : £45,000 - £60,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector. About The Role: Due to continued growth and expansion, we are seeking an experienced and driven Operations Manager. The Operations Manager is responsible for driving data-led decision making, systems performance, and cross-functional operational support across the firm. This role sits at the intersection of technology, data, legal operations, and business process - providing the analytical rigour and operational structure that enables both legal and non-legal functions to operate effectively. The Operations team also handles key business processes in support of other business functions and this role will involve the management of both data focussed and more traditional operations roles Responsibilities: Responsible for the firm's operational data infrastructure, ensuring accuracy, consistency, and accessibility of business-critical data across systems. Lead the development and governance of management information (MI) reporting, providing actionable insight to senior management and department heads. Leadership of the data analytics team in production and maintenance of dashboards and reporting tools (e.g. Power BI, SQL-based reports). Working with various stakeholders directly and in through supervision of the data team to identify improvements and additions to existing reporting suites. Liaise with compliance and risk functions to ensure operational processes reflect regulatory requirements (e.g. SRA, GDPR). Working with the Development team, Business Analyst, Project Manager as required to ensure a joined-up approach to systems and compliance. Lead or contribute to firmwide operational projects such as system migrations, reporting re-platforming, or process standardisation initiatives. Maintain operational process documentation and ensure procedures are kept current, accessible and adhered to. Monitor operational risk indicators and escalate emerging issues to senior management with appropriate remediation recommendations. Contribute to the firm's AI and data strategy, including identification of use cases, vendor assessment, and governance framework development. Work with other companies within the group to ensure effective systems and data management between companies. Person Specification: Experience in senior operations roles, ideally within a legal or other professional services firm. Demonstrable expertise in data management, MI reporting, and business intelligence tools (e.g. Power BI, Tableau, or equivalent). Strong working knowledge of relational databases and querying (SQL), with an ability to interrogate and manipulate data to derive business insight. Experience using case management systems or CRM and understanding how data flows in and out of such systems. Experience managing or influencing cross-functional operational projects in an environment with multiple stakeholder groups. Strong commercial awareness with an understanding of how operational performance connects to financial outcomes. Comfortable working with analytics, data and reporting tools to translate information into clear business insights. Familiarity with AI and machine learning tools in an operational or analytical context including, document processing, predictive analytics, or LLM-based workflow augmentation. Understanding of cybersecurity and data security principles as they relate to data governance and system access management. Hours: Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Operations General Manager, Ops Manager, Senior Operations Executive, Legal Operations Manager, Professional Services Operations Manager, Business Management, Business Operations Leader may also be considered for this role.
Campaign Selection Analyst £45,000 - £50,000 + bonus + strong pension Hybrid - West Midlands (1x day per week) This is an opportunity to join a growing customer analytics function at a pivotal time, where data plays a central role in shaping customer communications and commercial decision-making. You will work at the heart of campaign delivery, combining technical expertise with real business impact across multiple product areas. The Company They are a well-established UK financial services organisation with a strong customer-first culture and a reputation for high-quality service. Data and analytics are a strategic priority, with ongoing investment in modern platforms, tools, and ways of working. The environment is collaborative, stable, and focused on long-term value rather than short-term wins. The Role As a Customer Selections and Analytics Consultant, you will be responsible for delivering accurate and timely customer selections that support a wide range of campaigns. You will work closely with analytics and marketing stakeholders to turn campaign briefs into robust, data-driven outputs. Key responsibilities include: Translating campaign briefs into clear, structured technical requirements Building, running, and optimising campaign selections using SQL Joining and manipulating data from multiple sources including CRM, transactional, and engagement data Using APIs to push selections into a CRM platform, supporting email and direct mail campaigns Partnering with analytics specialists on testing, measurement, and performance analysis Planning selections ahead of delivery schedules to support smooth campaign execution Contributing to wider data platform migrations and process improvements Your Skills and Experience Strong SQL capability, with confidence building and optimising complex queries Experience in campaign selections, customer analytics, CRM data, or a related data role Ability to translate business requirements into practical data solutions Comfortable working with multiple data sources and large customer datasets Experience supporting marketing or customer communications campaigns Industry background is open, with transferable analytical experience valued What They Offer Competitive salary and benefits package Hybrid working with flexibility built into the culture Exposure to large-scale data platform and CRM transformation projects Clear opportunities to develop technical capability and progress within analytics A supportive, collaborative team environment with strong knowledge sharing How to Apply Apply now to learn more about this Customer Selections and Analytics Consultant role and how it could fit into your next career move.
May 03, 2026
Full time
Campaign Selection Analyst £45,000 - £50,000 + bonus + strong pension Hybrid - West Midlands (1x day per week) This is an opportunity to join a growing customer analytics function at a pivotal time, where data plays a central role in shaping customer communications and commercial decision-making. You will work at the heart of campaign delivery, combining technical expertise with real business impact across multiple product areas. The Company They are a well-established UK financial services organisation with a strong customer-first culture and a reputation for high-quality service. Data and analytics are a strategic priority, with ongoing investment in modern platforms, tools, and ways of working. The environment is collaborative, stable, and focused on long-term value rather than short-term wins. The Role As a Customer Selections and Analytics Consultant, you will be responsible for delivering accurate and timely customer selections that support a wide range of campaigns. You will work closely with analytics and marketing stakeholders to turn campaign briefs into robust, data-driven outputs. Key responsibilities include: Translating campaign briefs into clear, structured technical requirements Building, running, and optimising campaign selections using SQL Joining and manipulating data from multiple sources including CRM, transactional, and engagement data Using APIs to push selections into a CRM platform, supporting email and direct mail campaigns Partnering with analytics specialists on testing, measurement, and performance analysis Planning selections ahead of delivery schedules to support smooth campaign execution Contributing to wider data platform migrations and process improvements Your Skills and Experience Strong SQL capability, with confidence building and optimising complex queries Experience in campaign selections, customer analytics, CRM data, or a related data role Ability to translate business requirements into practical data solutions Comfortable working with multiple data sources and large customer datasets Experience supporting marketing or customer communications campaigns Industry background is open, with transferable analytical experience valued What They Offer Competitive salary and benefits package Hybrid working with flexibility built into the culture Exposure to large-scale data platform and CRM transformation projects Clear opportunities to develop technical capability and progress within analytics A supportive, collaborative team environment with strong knowledge sharing How to Apply Apply now to learn more about this Customer Selections and Analytics Consultant role and how it could fit into your next career move.
Do you have experience of managing applications and interfaces? Do you have experience of managing Microsoft 365 applications with strong SharePoint skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integration. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. Essential Experience working in a Business Systems Manager, Applications Manager, Applications Team Lead, Senior Applications Analyst capacity. Strong experience of application lifecycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience managing SharePoint Online. Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Project Management/Lead experience. Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience implementing or operating Microsoft Purview capabilities. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
May 03, 2026
Full time
Do you have experience of managing applications and interfaces? Do you have experience of managing Microsoft 365 applications with strong SharePoint skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integration. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. Essential Experience working in a Business Systems Manager, Applications Manager, Applications Team Lead, Senior Applications Analyst capacity. Strong experience of application lifecycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience managing SharePoint Online. Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Project Management/Lead experience. Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience implementing or operating Microsoft Purview capabilities. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Modernisation SME - Dynamics London Hybrid Permanent Full time - 35 hours per week £70,000 - £90,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To act as the go-to expert for the Microsoft Dynamics 365 platform at ICAEW, providing deep functional and technical knowledge, supporting delivery teams, enabling business capability, and ensuring platform integrity and performance. The SME partners with Product Owners, Engineers, Business Analysts, and Support teams to optimise the use of Dynamics (e.g. Sales, Customer Service), lead configuration, troubleshoot issues, and shape continuous improvement. This role plays a key part in ensuring the Dynamics platform delivers maximum value while remaining scalable, compliant, and aligned with broader architectural standards Responsibilities include: Serve as the subject matter authority for Microsoft Dynamics 365 modules used across ICAEW, including Sales, Customer Service, and potentially Marketing. Provide hands-on configuration of entities, forms, workflows, business rules, Power Automate flows, and model-driven apps. Investigate and resolve functional and technical issues related to the Dynamics 365 platform, including performance, access, and data synchronisation issues. Work with Integration and Data teams to validate API connections, data mappings, and workflows involving Dynamics 365. Contribute to platform roadmaps, version upgrades, and licensing reviews, working closely with Architecture, Procurement, and Product. Build strong relationships with business users to understand processes, pain points, and improvement opportunities. Candidate Profile Requirements include: Proven experience working with Microsoft Dynamics 365, including functional configuration and user support across Sales, Service, or Marketing modules. Proven experience supporting delivery teams or acting as a platform SME within a CRM or enterprise SaaS environment. Exposure to platform governance, upgrades, licensing, or performance tuning in a complex organisation. Functional expertise in Dynamics 365 - Confident in configuring entities, business rules, forms, views, dashboards, workflows, and security roles. Power Platform knowledge - Experience with Power Automate, Power Apps, and Dataverse. For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer.
May 03, 2026
Full time
Modernisation SME - Dynamics London Hybrid Permanent Full time - 35 hours per week £70,000 - £90,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To act as the go-to expert for the Microsoft Dynamics 365 platform at ICAEW, providing deep functional and technical knowledge, supporting delivery teams, enabling business capability, and ensuring platform integrity and performance. The SME partners with Product Owners, Engineers, Business Analysts, and Support teams to optimise the use of Dynamics (e.g. Sales, Customer Service), lead configuration, troubleshoot issues, and shape continuous improvement. This role plays a key part in ensuring the Dynamics platform delivers maximum value while remaining scalable, compliant, and aligned with broader architectural standards Responsibilities include: Serve as the subject matter authority for Microsoft Dynamics 365 modules used across ICAEW, including Sales, Customer Service, and potentially Marketing. Provide hands-on configuration of entities, forms, workflows, business rules, Power Automate flows, and model-driven apps. Investigate and resolve functional and technical issues related to the Dynamics 365 platform, including performance, access, and data synchronisation issues. Work with Integration and Data teams to validate API connections, data mappings, and workflows involving Dynamics 365. Contribute to platform roadmaps, version upgrades, and licensing reviews, working closely with Architecture, Procurement, and Product. Build strong relationships with business users to understand processes, pain points, and improvement opportunities. Candidate Profile Requirements include: Proven experience working with Microsoft Dynamics 365, including functional configuration and user support across Sales, Service, or Marketing modules. Proven experience supporting delivery teams or acting as a platform SME within a CRM or enterprise SaaS environment. Exposure to platform governance, upgrades, licensing, or performance tuning in a complex organisation. Functional expertise in Dynamics 365 - Confident in configuring entities, business rules, forms, views, dashboards, workflows, and security roles. Power Platform knowledge - Experience with Power Automate, Power Apps, and Dataverse. For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer.
Business Apps Dynamics Technology Lead Milton Keynes Hybrid Permanent Full time - 35 hours per week £65,000 - £85,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To provide technical leadership for ICAEW's Microsoft Dynamics 365 platform, ensuring scalable, secure, and sustainable solutions that support critical business processes and digital transformation goals. The Business Apps Dynamics Technology Leadis responsible for defining the technical architecture and implementation approach for Dynamics 365 solutions (e.g. Sales, Customer Service), mentoring engineers, ensuring alignment with architectural and data standards, and contributing to the strategic evolution of the Dynamics platform. Responsibilities include: Own the end-to-end technical design for Dynamics 365 implementations and enhancements, including data modelling, customisation, integrations, and security configuration. Guide and support development teams on Dynamics 365 configuration, customisation (e.g. JavaScript, Power Automate, Plugins), and Power Platform solutions. Collaborate with Integration and Data teams to ensure Dynamics is well-integrated with surrounding systems (e.g. ERP, web portals, data warehouse). Define and enforce Dynamics 365 development and configuration standards, naming conventions, and release processes. Work closely with Product Owners and Business Analysts to ensure user stories and backlog items are technically sound and delivery-ready. Provide technical coaching to internal developers and external partners working on Dynamics solutions. Candidate Profile Requirements include: Extensive experience in Microsoft Dynamics 365 solution development and configuration, with a recent role in a technical leadership role. Strong background in CRM architecture, Power Platform, and enterprise integration of Dynamics. Experience leading delivery across multiple Dynamics workstreams or modules in complex organisational settings. Dynamics 365 platform expertise - Deep understanding of configuration, customisation, workflows, Power Apps, Power Automate, plugins, and web resources. Solution design and architecture - Ability to define enterprise-scale solutions within Dynamics and across integrated systems. For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect. We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption. Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer. We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment. We reserve the right to close this vacancy earlier than the advertised closing date if we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.
May 03, 2026
Full time
Business Apps Dynamics Technology Lead Milton Keynes Hybrid Permanent Full time - 35 hours per week £65,000 - £85,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To provide technical leadership for ICAEW's Microsoft Dynamics 365 platform, ensuring scalable, secure, and sustainable solutions that support critical business processes and digital transformation goals. The Business Apps Dynamics Technology Leadis responsible for defining the technical architecture and implementation approach for Dynamics 365 solutions (e.g. Sales, Customer Service), mentoring engineers, ensuring alignment with architectural and data standards, and contributing to the strategic evolution of the Dynamics platform. Responsibilities include: Own the end-to-end technical design for Dynamics 365 implementations and enhancements, including data modelling, customisation, integrations, and security configuration. Guide and support development teams on Dynamics 365 configuration, customisation (e.g. JavaScript, Power Automate, Plugins), and Power Platform solutions. Collaborate with Integration and Data teams to ensure Dynamics is well-integrated with surrounding systems (e.g. ERP, web portals, data warehouse). Define and enforce Dynamics 365 development and configuration standards, naming conventions, and release processes. Work closely with Product Owners and Business Analysts to ensure user stories and backlog items are technically sound and delivery-ready. Provide technical coaching to internal developers and external partners working on Dynamics solutions. Candidate Profile Requirements include: Extensive experience in Microsoft Dynamics 365 solution development and configuration, with a recent role in a technical leadership role. Strong background in CRM architecture, Power Platform, and enterprise integration of Dynamics. Experience leading delivery across multiple Dynamics workstreams or modules in complex organisational settings. Dynamics 365 platform expertise - Deep understanding of configuration, customisation, workflows, Power Apps, Power Automate, plugins, and web resources. Solution design and architecture - Ability to define enterprise-scale solutions within Dynamics and across integrated systems. For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect. We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption. Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer. We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment. We reserve the right to close this vacancy earlier than the advertised closing date if we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.
Customer Insights Analyst £45,000 - £50,000 + bonus + strong pension Hybrid - West Midlands (1x day per week) This is an opportunity to join a growing customer analytics function at a pivotal time, where data plays a central role in shaping customer communications and commercial decision-making. You will work at the heart of campaign delivery, combining technical expertise with real business impact across multiple product areas. The Company They are a well-established UK financial services organisation with a strong customer-first culture and a reputation for high-quality service. Data and analytics are a strategic priority, with ongoing investment in modern platforms, tools, and ways of working. The environment is collaborative, stable, and focused on long-term value rather than short-term wins. The Role As a Customer Selections and Analytics Consultant, you will be responsible for delivering accurate and timely customer selections that support a wide range of campaigns. You will work closely with analytics and marketing stakeholders to turn campaign briefs into robust, data-driven outputs. Key responsibilities include: Translating campaign briefs into clear, structured technical requirements Building, running, and optimising campaign selections using SQL Joining and manipulating data from multiple sources including CRM, transactional, and engagement data Using APIs to push selections into a CRM platform, supporting email and direct mail campaigns Partnering with analytics specialists on testing, measurement, and performance analysis Planning selections ahead of delivery schedules to support smooth campaign execution Contributing to wider data platform migrations and process improvements Your Skills and Experience Strong SQL capability, with confidence building and optimising complex queries Experience in campaign selections, customer analytics, CRM data, or a related data role Ability to translate business requirements into practical data solutions Comfortable working with multiple data sources and large customer datasets Experience supporting marketing or customer communications campaigns Industry background is open, with transferable analytical experience valued What They Offer Competitive salary and benefits package Hybrid working with flexibility built into the culture Exposure to large-scale data platform and CRM transformation projects Clear opportunities to develop technical capability and progress within analytics A supportive, collaborative team environment with strong knowledge sharing How to Apply Apply now to learn more about this Customer Selections and Analytics Consultant role and how it could fit into your next career move.
May 03, 2026
Full time
Customer Insights Analyst £45,000 - £50,000 + bonus + strong pension Hybrid - West Midlands (1x day per week) This is an opportunity to join a growing customer analytics function at a pivotal time, where data plays a central role in shaping customer communications and commercial decision-making. You will work at the heart of campaign delivery, combining technical expertise with real business impact across multiple product areas. The Company They are a well-established UK financial services organisation with a strong customer-first culture and a reputation for high-quality service. Data and analytics are a strategic priority, with ongoing investment in modern platforms, tools, and ways of working. The environment is collaborative, stable, and focused on long-term value rather than short-term wins. The Role As a Customer Selections and Analytics Consultant, you will be responsible for delivering accurate and timely customer selections that support a wide range of campaigns. You will work closely with analytics and marketing stakeholders to turn campaign briefs into robust, data-driven outputs. Key responsibilities include: Translating campaign briefs into clear, structured technical requirements Building, running, and optimising campaign selections using SQL Joining and manipulating data from multiple sources including CRM, transactional, and engagement data Using APIs to push selections into a CRM platform, supporting email and direct mail campaigns Partnering with analytics specialists on testing, measurement, and performance analysis Planning selections ahead of delivery schedules to support smooth campaign execution Contributing to wider data platform migrations and process improvements Your Skills and Experience Strong SQL capability, with confidence building and optimising complex queries Experience in campaign selections, customer analytics, CRM data, or a related data role Ability to translate business requirements into practical data solutions Comfortable working with multiple data sources and large customer datasets Experience supporting marketing or customer communications campaigns Industry background is open, with transferable analytical experience valued What They Offer Competitive salary and benefits package Hybrid working with flexibility built into the culture Exposure to large-scale data platform and CRM transformation projects Clear opportunities to develop technical capability and progress within analytics A supportive, collaborative team environment with strong knowledge sharing How to Apply Apply now to learn more about this Customer Selections and Analytics Consultant role and how it could fit into your next career move.
Harnham - Data & Analytics Recruitment
Stratford-upon-avon, Warwickshire
Customer Analyst £45,000-£50,000 + Bonus Stratford-upon-Avon (Hybrid - 1x Day a Week in Office) If you're a SQL-heavy analyst tired of insight going nowhere, this is where your work actually turns into live customer campaigns! Brand-new role, strong team, and a business investing heavily in customer data + marketing capability. The Company You'll be joining a leading UK insurer with a strong reputation for customer experience and long-term stability; they're in the middle of a major data transformation, with new platforms, better access to customer data, and a real push towards data-led decision making across the business. The Role Sitting in the Customer Selections & Analytics team, you'll own the delivery of campaign selections end-to-end. This is a hands-on SQL role with clear commercial impact. Key responsibilities: Build and deliver campaign selections using SQL Translate marketing briefs into technical requirements Work across CRM, transactional & engagement datasets Support test & learn campaigns and performance tracking Push selections into CRM (moving to Dotdigital) Plan and manage campaign cycles 1-2 months ahead You'll work across Financial Services, Personal Lines & Commercial, giving you broad exposure across the business. Your Skills & Experience Strong SQL Background in campaign selections / CRM / customer analytics Experience working with large datasets Ability to translate business needs into data outputs The Benefits £45,000-£50,000 Bonus How to Apply Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.
May 03, 2026
Full time
Customer Analyst £45,000-£50,000 + Bonus Stratford-upon-Avon (Hybrid - 1x Day a Week in Office) If you're a SQL-heavy analyst tired of insight going nowhere, this is where your work actually turns into live customer campaigns! Brand-new role, strong team, and a business investing heavily in customer data + marketing capability. The Company You'll be joining a leading UK insurer with a strong reputation for customer experience and long-term stability; they're in the middle of a major data transformation, with new platforms, better access to customer data, and a real push towards data-led decision making across the business. The Role Sitting in the Customer Selections & Analytics team, you'll own the delivery of campaign selections end-to-end. This is a hands-on SQL role with clear commercial impact. Key responsibilities: Build and deliver campaign selections using SQL Translate marketing briefs into technical requirements Work across CRM, transactional & engagement datasets Support test & learn campaigns and performance tracking Push selections into CRM (moving to Dotdigital) Plan and manage campaign cycles 1-2 months ahead You'll work across Financial Services, Personal Lines & Commercial, giving you broad exposure across the business. Your Skills & Experience Strong SQL Background in campaign selections / CRM / customer analytics Experience working with large datasets Ability to translate business needs into data outputs The Benefits £45,000-£50,000 Bonus How to Apply Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.
Business Development Manager - Remote Based Are you ready to step into a fast-paced, international role at the forefront of cutting-edge technology? We're delighted to be working with a global leader, specialising in highly technical industry market research across the globe, with offices here in the UK, Asia and the US. The company operates a remote working policy for their sales team, as such, the role would be fully home based with international travel to events and clients where needed. Due to continued growth and high demand, they now seek to employ an experienced Business Development Manager who will be responsible for all aspects of the sales cycle. You will be given a European territory in their rapidly growing, research and media sales division. You will be required to speak intelligently to professionals and experts across a variety of niche high tech industries and pitch a portfolio of products both bespoke and subscription - clients could range from Start Ups and SEM's to global corporations. What You'll Be Doing Connecting with new prospects and arranging high-value meetings for senior teams Representing the company at international conferences and exhibitions Building relationships with senior executives and expanding a global network Understanding client challenges and matching them with tailored solutions Collaborating across teams including analysts and marketing Supporting meetings, travel planning, and company initiatives Maintaining CRM systems and tracking key business activity Delivering presentations and engaging with clients worldwide What We're Looking For Experience in sales, business development, or customer-facing roles Highly organised, proactive, and self-motivated mindset Strong communication and interpersonal skills Confidence engaging with senior professionals Willingness to travel extensively (internationally, fully funded) Adaptable, driven and eager to grow in a dynamic environment What's In It For You Extensive international travel opportunities Hands-on exposure to cutting-edge technologies and global markets Training from experienced teams across the UK, USA, and Asia High autonomy with real influence on business growth A clear path for career development in a global B2B environment The chance to work with a highly regarded organisation at the forefront of innovation If you're ambitious, globally minded, and excited by the idea of combining travel, technology, and business development, this could be your next big move. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
May 03, 2026
Full time
Business Development Manager - Remote Based Are you ready to step into a fast-paced, international role at the forefront of cutting-edge technology? We're delighted to be working with a global leader, specialising in highly technical industry market research across the globe, with offices here in the UK, Asia and the US. The company operates a remote working policy for their sales team, as such, the role would be fully home based with international travel to events and clients where needed. Due to continued growth and high demand, they now seek to employ an experienced Business Development Manager who will be responsible for all aspects of the sales cycle. You will be given a European territory in their rapidly growing, research and media sales division. You will be required to speak intelligently to professionals and experts across a variety of niche high tech industries and pitch a portfolio of products both bespoke and subscription - clients could range from Start Ups and SEM's to global corporations. What You'll Be Doing Connecting with new prospects and arranging high-value meetings for senior teams Representing the company at international conferences and exhibitions Building relationships with senior executives and expanding a global network Understanding client challenges and matching them with tailored solutions Collaborating across teams including analysts and marketing Supporting meetings, travel planning, and company initiatives Maintaining CRM systems and tracking key business activity Delivering presentations and engaging with clients worldwide What We're Looking For Experience in sales, business development, or customer-facing roles Highly organised, proactive, and self-motivated mindset Strong communication and interpersonal skills Confidence engaging with senior professionals Willingness to travel extensively (internationally, fully funded) Adaptable, driven and eager to grow in a dynamic environment What's In It For You Extensive international travel opportunities Hands-on exposure to cutting-edge technologies and global markets Training from experienced teams across the UK, USA, and Asia High autonomy with real influence on business growth A clear path for career development in a global B2B environment The chance to work with a highly regarded organisation at the forefront of innovation If you're ambitious, globally minded, and excited by the idea of combining travel, technology, and business development, this could be your next big move. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Job Title: Volunteer Support & Systems Manager Location: 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: Monday 25thMay 2026. Assessment Day: Tuesday 2nd June 2026. Are you looking for a new opportunity supporting volunteers to give their best? The Society is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team. The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration. About the role: The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes. Responsibilities: To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems To line manage and support the Volunteer Support Team based at the charity Support Centre, empowering the team to deliver effective and consistent support to volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers To manage the "Safer Recruitment" and adverse disclosure process for volunteers, in line with charity policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner To work with the Head of Volunteering to review the charity volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To support the Head of Volunteering with the successful implementation of the charity's volunteer strategy and other national tasks To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers. Requirements: Experience of leading the development and maintenance of digital volunteer management/ communication systems Experience of creating and maintaining complex automated workflows Experience of overseeing the administrative functions of a CRM system Experience of implementing, managing reviewing and refining administrative processes Experience developing processes which are targeted at both internal and external audiences Experience of leading projects manging change with various stakeholders If you are interested in this role, please apply now! Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the charity's Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
May 02, 2026
Full time
Job Title: Volunteer Support & Systems Manager Location: 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: Monday 25thMay 2026. Assessment Day: Tuesday 2nd June 2026. Are you looking for a new opportunity supporting volunteers to give their best? The Society is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team. The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration. About the role: The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes. Responsibilities: To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems To line manage and support the Volunteer Support Team based at the charity Support Centre, empowering the team to deliver effective and consistent support to volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers To manage the "Safer Recruitment" and adverse disclosure process for volunteers, in line with charity policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner To work with the Head of Volunteering to review the charity volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To support the Head of Volunteering with the successful implementation of the charity's volunteer strategy and other national tasks To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers. Requirements: Experience of leading the development and maintenance of digital volunteer management/ communication systems Experience of creating and maintaining complex automated workflows Experience of overseeing the administrative functions of a CRM system Experience of implementing, managing reviewing and refining administrative processes Experience developing processes which are targeted at both internal and external audiences Experience of leading projects manging change with various stakeholders If you are interested in this role, please apply now! Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the charity's Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
The CompanyNigel Wright Tech is recruiting for a Pricing Analyst for a dynamic manufacturing business. The position requires strong analytical capability, commercial awareness and the ability to translate data into meaningful recommendations for cross-functional stakeholders. The RoleKey responsibilities: Support the creation and implementation of pricing frameworks, tools and models Leverage digital and AI enabled tools to improve data quality, pricing efficiency and process automation Gather, analyse and report competitor pricing benchmarks and market trends Translate market insights into pricing recommendations for the Pricing Director and leadership teams Build and maintain dashboards, reports and presentations The RequirementsKey requirements: Proven experience in pricing and track record of tangible pricing impact Exposure to pricing tools, ERP/CRM systems or data visualisation platforms (e.g. Power BI) Insurance, travel, subscription or other highly competitive market background preferred Excellent communication skills
May 02, 2026
Full time
The CompanyNigel Wright Tech is recruiting for a Pricing Analyst for a dynamic manufacturing business. The position requires strong analytical capability, commercial awareness and the ability to translate data into meaningful recommendations for cross-functional stakeholders. The RoleKey responsibilities: Support the creation and implementation of pricing frameworks, tools and models Leverage digital and AI enabled tools to improve data quality, pricing efficiency and process automation Gather, analyse and report competitor pricing benchmarks and market trends Translate market insights into pricing recommendations for the Pricing Director and leadership teams Build and maintain dashboards, reports and presentations The RequirementsKey requirements: Proven experience in pricing and track record of tangible pricing impact Exposure to pricing tools, ERP/CRM systems or data visualisation platforms (e.g. Power BI) Insurance, travel, subscription or other highly competitive market background preferred Excellent communication skills
Business Development Manager - Remote Based Are you ready to step into a fast-paced, international role at the forefront of cutting-edge technology? We're delighted to be working with a global leader, specialising in highly technical industry market research across the globe, with offices here in the UK, Asia and the US. The company operates a remote working policy for their sales team, as such, the role would be fully home based with international travel to events and clients where needed. Due to continued growth and high demand, they now seek to employ an experienced Business Development Manager who will be responsible for all aspects of the sales cycle. You will be given a European territory in their rapidly growing, research and media sales division. You will be required to speak intelligently to professionals and experts across a variety of niche high tech industries and pitch a portfolio of products both bespoke and subscription - clients could range from Start Ups and SEM's to global corporations. What You'll Be Doing Connecting with new prospects and arranging high-value meetings for senior teams Representing the company at international conferences and exhibitions Building relationships with senior executives and expanding a global network Understanding client challenges and matching them with tailored solutions Collaborating across teams including analysts and marketing Supporting meetings, travel planning, and company initiatives Maintaining CRM systems and tracking key business activity Delivering presentations and engaging with clients worldwide What We're Looking For Experience in sales, business development, or customer-facing roles Highly organised, proactive, and self-motivated mindset Strong communication and interpersonal skills Confidence engaging with senior professionals Willingness to travel extensively (internationally, fully funded) Adaptable, driven and eager to grow in a dynamic environment What's In It For You Extensive international travel opportunities Hands-on exposure to cutting-edge technologies and global markets Training from experienced teams across the UK, USA, and Asia High autonomy with real influence on business growth A clear path for career development in a global B2B environment The chance to work with a highly regarded organisation at the forefront of innovation If you're ambitious, globally minded, and excited by the idea of combining travel, technology, and business development, this could be your next big move. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Apr 30, 2026
Full time
Business Development Manager - Remote Based Are you ready to step into a fast-paced, international role at the forefront of cutting-edge technology? We're delighted to be working with a global leader, specialising in highly technical industry market research across the globe, with offices here in the UK, Asia and the US. The company operates a remote working policy for their sales team, as such, the role would be fully home based with international travel to events and clients where needed. Due to continued growth and high demand, they now seek to employ an experienced Business Development Manager who will be responsible for all aspects of the sales cycle. You will be given a European territory in their rapidly growing, research and media sales division. You will be required to speak intelligently to professionals and experts across a variety of niche high tech industries and pitch a portfolio of products both bespoke and subscription - clients could range from Start Ups and SEM's to global corporations. What You'll Be Doing Connecting with new prospects and arranging high-value meetings for senior teams Representing the company at international conferences and exhibitions Building relationships with senior executives and expanding a global network Understanding client challenges and matching them with tailored solutions Collaborating across teams including analysts and marketing Supporting meetings, travel planning, and company initiatives Maintaining CRM systems and tracking key business activity Delivering presentations and engaging with clients worldwide What We're Looking For Experience in sales, business development, or customer-facing roles Highly organised, proactive, and self-motivated mindset Strong communication and interpersonal skills Confidence engaging with senior professionals Willingness to travel extensively (internationally, fully funded) Adaptable, driven and eager to grow in a dynamic environment What's In It For You Extensive international travel opportunities Hands-on exposure to cutting-edge technologies and global markets Training from experienced teams across the UK, USA, and Asia High autonomy with real influence on business growth A clear path for career development in a global B2B environment The chance to work with a highly regarded organisation at the forefront of innovation If you're ambitious, globally minded, and excited by the idea of combining travel, technology, and business development, this could be your next big move. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Technical Manager Project Manager / Business Analyst / Lead Key project is an ERP implementation Key skills required: Experience delivering an ERP or CRM solution - such as Oracle, Dynamics Experience translating Business requirements Agile User Stories and Business Analysis Product Management skills are beneficial Background in a hands-on technical position such as Business Intelligence OR Database Management OR similar is expected This is a core project for this logistics company. Key to their ability to scale, they are looking for a future proofed delivery. Hybrid - 3 days in the office
Apr 30, 2026
Full time
Technical Manager Project Manager / Business Analyst / Lead Key project is an ERP implementation Key skills required: Experience delivering an ERP or CRM solution - such as Oracle, Dynamics Experience translating Business requirements Agile User Stories and Business Analysis Product Management skills are beneficial Background in a hands-on technical position such as Business Intelligence OR Database Management OR similar is expected This is a core project for this logistics company. Key to their ability to scale, they are looking for a future proofed delivery. Hybrid - 3 days in the office
