Support Services Officer Rebuilding Futures Fund Location: Hybrid Salary: FTE £24,000 £26,500 (£13.19 to £14.56 per hour) Role Status: 21 hours per week Closing Date: 5 May 2026 Location: Minimum of 2 days per week from our office in Stroud, Gloucestershire; Preferably working Monday to Thursday but can be discussed at interview Are you a motivated, forward-thinking person with the ability to provide high quality administrative support We are looking for a Support Services Officer to work alongside our nurse team to provide administrative support, with a particular focus on managing financial assistance delivered through the Rebuilding Futures Fund. As a centre of expertise for after-care and support, we have established a successful Rebuilding Futures Fund (RFF), providing financial, practical and emotional support to people of all ages affected by meningitis across the UK. About the Job This role includes a wide range of administrative tasks working with financial systems, maintaining accurate database records, coordinating the ordering of goods and services, and liaising with a variety of stakeholders. You will also communicate directly with individuals and families who have been impacted by meningitis. We are looking for someone who is organised, detail oriented, flexible, and able to demonstrate empathy and compassion for those we support. Administration: Act as the primary point of contact for RFF-related work, both internally and externally, liaising with the nurse team regarding decisions and agreed actions. Provide administrative assistance to the Information and Support Team across all areas of service delivery. Contribute to the development and delivery of the RFF, including creating and refining processes and procedures. Process all RFF applications, including conducting initial assessments. Coordinate the ongoing distribution and monitoring of financial awards. Support the marketing and promotion of the RFF, including maintaining website content and developing case studies. Prepare financial and activity reports in advance of monthly RFF panel meetings. Organise and attend monthly panel meetings and produce accurate minutes. Conduct desk research and gather information to support the ongoing development of the Rebuilding Futures Fund. Ensure compliance with Meningitis Now policies and procedures, including data protection requirements. Carry out other administrative duties as requested by the Helpline and Information Manager. Data Management: Follow detailed Salesforce processes and procedures to a high standard of accuracy. Produce data and reporting relating to the Rebuilding Futures Fund. Ensure accurate records are kept for all RFF activities in line with data protection policies. Communication: Communicate sensitively and professionally with applicants, Therapists, suppliers, and other stakeholders. Liaise with the Support Team regarding application processing and supporter enquiries. Share regular updates across the wider organisation on RFF activity and outcomes. What We're Looking For Essential Selection Criteria: Significant experience in an administrative role with strong IT capability. Experience using a Customer Relationship Management (CRM) database Salesforce or equivalent. Experience producing activity and financial reports. Experience developing and implementing administrative processes and procedures. Proficiency with Microsoft Office, including Excel. Essential Skills: Self motivated, able to work independently and as part of a team. Excellent written skills, numeracy, and reporting ability. Strong communication skills with the ability to work sensitively with a diverse range of people. Ability to handle confidential information with discretion and empathy. Strong time-management skills, able to meet multiple deadlines and manage competing priorities. High level of accuracy and attention to detail. Excellent organisational and planning skills. Ability to manage a variety of tasks simultaneously. Comfortable discussing sensitive or difficult topics with people affected by meningitis. Desirable Selection Criteria: Experience administering a financial assistance programme. Experience working within a support based service. Ready to Apply Please apply by completing the application form on our HR system you will be redirected on clicking apply. Please note that due to using an anonymised recruitment process, only responses to the application questions will be used for shortlisting. If you choose to upload a CV or covering letter, this information won't be seen until after shortlisting has been completed. Closing date for applications: 9am, Tuesday, 5 May 2026 Interviews: Tuesday, 12 May 2026 Note: Meningitis Now reserve the right to close this advert early or extend it depending on the number of sufficient applications received. If you are interested, please apply as soon as possible.
Apr 07, 2026
Full time
Support Services Officer Rebuilding Futures Fund Location: Hybrid Salary: FTE £24,000 £26,500 (£13.19 to £14.56 per hour) Role Status: 21 hours per week Closing Date: 5 May 2026 Location: Minimum of 2 days per week from our office in Stroud, Gloucestershire; Preferably working Monday to Thursday but can be discussed at interview Are you a motivated, forward-thinking person with the ability to provide high quality administrative support We are looking for a Support Services Officer to work alongside our nurse team to provide administrative support, with a particular focus on managing financial assistance delivered through the Rebuilding Futures Fund. As a centre of expertise for after-care and support, we have established a successful Rebuilding Futures Fund (RFF), providing financial, practical and emotional support to people of all ages affected by meningitis across the UK. About the Job This role includes a wide range of administrative tasks working with financial systems, maintaining accurate database records, coordinating the ordering of goods and services, and liaising with a variety of stakeholders. You will also communicate directly with individuals and families who have been impacted by meningitis. We are looking for someone who is organised, detail oriented, flexible, and able to demonstrate empathy and compassion for those we support. Administration: Act as the primary point of contact for RFF-related work, both internally and externally, liaising with the nurse team regarding decisions and agreed actions. Provide administrative assistance to the Information and Support Team across all areas of service delivery. Contribute to the development and delivery of the RFF, including creating and refining processes and procedures. Process all RFF applications, including conducting initial assessments. Coordinate the ongoing distribution and monitoring of financial awards. Support the marketing and promotion of the RFF, including maintaining website content and developing case studies. Prepare financial and activity reports in advance of monthly RFF panel meetings. Organise and attend monthly panel meetings and produce accurate minutes. Conduct desk research and gather information to support the ongoing development of the Rebuilding Futures Fund. Ensure compliance with Meningitis Now policies and procedures, including data protection requirements. Carry out other administrative duties as requested by the Helpline and Information Manager. Data Management: Follow detailed Salesforce processes and procedures to a high standard of accuracy. Produce data and reporting relating to the Rebuilding Futures Fund. Ensure accurate records are kept for all RFF activities in line with data protection policies. Communication: Communicate sensitively and professionally with applicants, Therapists, suppliers, and other stakeholders. Liaise with the Support Team regarding application processing and supporter enquiries. Share regular updates across the wider organisation on RFF activity and outcomes. What We're Looking For Essential Selection Criteria: Significant experience in an administrative role with strong IT capability. Experience using a Customer Relationship Management (CRM) database Salesforce or equivalent. Experience producing activity and financial reports. Experience developing and implementing administrative processes and procedures. Proficiency with Microsoft Office, including Excel. Essential Skills: Self motivated, able to work independently and as part of a team. Excellent written skills, numeracy, and reporting ability. Strong communication skills with the ability to work sensitively with a diverse range of people. Ability to handle confidential information with discretion and empathy. Strong time-management skills, able to meet multiple deadlines and manage competing priorities. High level of accuracy and attention to detail. Excellent organisational and planning skills. Ability to manage a variety of tasks simultaneously. Comfortable discussing sensitive or difficult topics with people affected by meningitis. Desirable Selection Criteria: Experience administering a financial assistance programme. Experience working within a support based service. Ready to Apply Please apply by completing the application form on our HR system you will be redirected on clicking apply. Please note that due to using an anonymised recruitment process, only responses to the application questions will be used for shortlisting. If you choose to upload a CV or covering letter, this information won't be seen until after shortlisting has been completed. Closing date for applications: 9am, Tuesday, 5 May 2026 Interviews: Tuesday, 12 May 2026 Note: Meningitis Now reserve the right to close this advert early or extend it depending on the number of sufficient applications received. If you are interested, please apply as soon as possible.
Support Services Officer Rebuilding Futures Fund Location: Hybrid Salary: FTE £24,000 £26,500 (£13.19 to £14.56 per hour) Role Status: 21 hours per week Closing Date: 5 May 2026 Location: Minimum of 2 days per week from our office in Stroud, Gloucestershire; Preferably working Monday to Thursday but can be discussed at interview Are you a motivated, forward-thinking person with the ability to provide high quality administrative support? We are looking for a Support Services Officer to work alongside our nurse team to provide administrative support, with a particular focus on managing financial assistance delivered through the Rebuilding Futures Fund. As a centre of expertise for after-care and support, we have established a successful Rebuilding Futures Fund (RFF), providing financial, practical and emotional support to people of all ages affected by meningitis across the UK. About the Job This role includes a wide range of administrative tasks working with financial systems, maintaining accurate database records, coordinating the ordering of goods and services, and liaising with a variety of stakeholders. You will also communicate directly with individuals and families who have been impacted by meningitis. We are looking for someone who is organised, detail oriented, flexible, and able to demonstrate empathy and compassion for those we support. Administration: Act as the primary point of contact for RFF-related work, both internally and externally, liaising with the nurse team regarding decisions and agreed actions. Provide administrative assistance to the Information and Support Team across all areas of service delivery. Contribute to the development and delivery of the RFF, including creating and refining processes and procedures. Process all RFF applications, including conducting initial assessments. Coordinate the ongoing distribution and monitoring of financial awards. Support the marketing and promotion of the RFF, including maintaining website content and developing case studies. Prepare financial and activity reports in advance of monthly RFF panel meetings. Organise and attend monthly panel meetings and produce accurate minutes. Conduct desk research and gather information to support the ongoing development of the Rebuilding Futures Fund. Ensure compliance with Meningitis Now policies and procedures, including data protection requirements. Carry out other administrative duties as requested by the Helpline and Information Manager. Data Management: Follow detailed Salesforce processes and procedures to a high standard of accuracy. Produce data and reporting relating to the Rebuilding Futures Fund. Ensure accurate records are kept for all RFF activities in line with data protection policies. Communication: Communicate sensitively and professionally with applicants, Therapists, suppliers, and other stakeholders. Liaise with the Support Team regarding application processing and supporter enquiries. Share regular updates across the wider organisation on RFF activity and outcomes. What We're Looking For Essential Selection Criteria: Significant experience in an administrative role with strong IT capability. Experience using a Customer Relationship Management (CRM) database Salesforce or equivalent. Experience producing activity and financial reports. Experience developing and implementing administrative processes and procedures. Proficiency with Microsoft Office, including Excel. Essential Skills: Self motivated, able to work independently and as part of a team. Excellent written skills, numeracy, and reporting ability. Strong communication skills with the ability to work sensitively with a diverse range of people. Ability to handle confidential information with discretion and empathy. Strong time-management skills, able to meet multiple deadlines and manage competing priorities. High level of accuracy and attention to detail. Excellent organisational and planning skills. Ability to manage a variety of tasks simultaneously. Comfortable discussing sensitive or difficult topics with people affected by meningitis. Desirable Selection Criteria: Experience administering a financial assistance programme. Experience working within a support based service. Ready to Apply? Please apply by completing the application form on our HR system you will be redirected on clicking apply. Please note that due to using an anonymised recruitment process, only responses to the application questions will be used for shortlisting. If you choose to upload a CV or covering letter, this information won't be seen until after shortlisting has been completed. Closing date for applications: 9am, Tuesday, 5 May 2026 Interviews: Tuesday, 12 May 2026 Note: Meningitis Now reserve the right to close this advert early or extend it depending on the number of sufficient applications received. If you are interested, please apply as soon as possible.
Apr 07, 2026
Full time
Support Services Officer Rebuilding Futures Fund Location: Hybrid Salary: FTE £24,000 £26,500 (£13.19 to £14.56 per hour) Role Status: 21 hours per week Closing Date: 5 May 2026 Location: Minimum of 2 days per week from our office in Stroud, Gloucestershire; Preferably working Monday to Thursday but can be discussed at interview Are you a motivated, forward-thinking person with the ability to provide high quality administrative support? We are looking for a Support Services Officer to work alongside our nurse team to provide administrative support, with a particular focus on managing financial assistance delivered through the Rebuilding Futures Fund. As a centre of expertise for after-care and support, we have established a successful Rebuilding Futures Fund (RFF), providing financial, practical and emotional support to people of all ages affected by meningitis across the UK. About the Job This role includes a wide range of administrative tasks working with financial systems, maintaining accurate database records, coordinating the ordering of goods and services, and liaising with a variety of stakeholders. You will also communicate directly with individuals and families who have been impacted by meningitis. We are looking for someone who is organised, detail oriented, flexible, and able to demonstrate empathy and compassion for those we support. Administration: Act as the primary point of contact for RFF-related work, both internally and externally, liaising with the nurse team regarding decisions and agreed actions. Provide administrative assistance to the Information and Support Team across all areas of service delivery. Contribute to the development and delivery of the RFF, including creating and refining processes and procedures. Process all RFF applications, including conducting initial assessments. Coordinate the ongoing distribution and monitoring of financial awards. Support the marketing and promotion of the RFF, including maintaining website content and developing case studies. Prepare financial and activity reports in advance of monthly RFF panel meetings. Organise and attend monthly panel meetings and produce accurate minutes. Conduct desk research and gather information to support the ongoing development of the Rebuilding Futures Fund. Ensure compliance with Meningitis Now policies and procedures, including data protection requirements. Carry out other administrative duties as requested by the Helpline and Information Manager. Data Management: Follow detailed Salesforce processes and procedures to a high standard of accuracy. Produce data and reporting relating to the Rebuilding Futures Fund. Ensure accurate records are kept for all RFF activities in line with data protection policies. Communication: Communicate sensitively and professionally with applicants, Therapists, suppliers, and other stakeholders. Liaise with the Support Team regarding application processing and supporter enquiries. Share regular updates across the wider organisation on RFF activity and outcomes. What We're Looking For Essential Selection Criteria: Significant experience in an administrative role with strong IT capability. Experience using a Customer Relationship Management (CRM) database Salesforce or equivalent. Experience producing activity and financial reports. Experience developing and implementing administrative processes and procedures. Proficiency with Microsoft Office, including Excel. Essential Skills: Self motivated, able to work independently and as part of a team. Excellent written skills, numeracy, and reporting ability. Strong communication skills with the ability to work sensitively with a diverse range of people. Ability to handle confidential information with discretion and empathy. Strong time-management skills, able to meet multiple deadlines and manage competing priorities. High level of accuracy and attention to detail. Excellent organisational and planning skills. Ability to manage a variety of tasks simultaneously. Comfortable discussing sensitive or difficult topics with people affected by meningitis. Desirable Selection Criteria: Experience administering a financial assistance programme. Experience working within a support based service. Ready to Apply? Please apply by completing the application form on our HR system you will be redirected on clicking apply. Please note that due to using an anonymised recruitment process, only responses to the application questions will be used for shortlisting. If you choose to upload a CV or covering letter, this information won't be seen until after shortlisting has been completed. Closing date for applications: 9am, Tuesday, 5 May 2026 Interviews: Tuesday, 12 May 2026 Note: Meningitis Now reserve the right to close this advert early or extend it depending on the number of sufficient applications received. If you are interested, please apply as soon as possible.
Senior Conversion and Recruitment Officer Department: International Recruitment Location: Joseph Priestley Building Salary: £35,331 to £39,002 per annum Post Type: Full Time, Permanent Release Date: 06 March 2026 Closing Date: 23.59 hours BST on Sunday 05 April 2026 Reference: M126009 BCU is a diverse and inclusive learning community of over 30,000 students from more than 100 countries. We are committed to providing a transformational educational experience, supporting world class research and fostering a collaborative and supportive working environment. Role Summary We are seeking an experienced and highly motivated International Conversion and Recruitment Officer to support the delivery of Birmingham City University's international recruitment and conversion strategy. This is an important operational role within the Marketing, Recruitment and Communications (MRC) Directorate. Reporting to the International Conversion Manager, you will support the delivery of targeted recruitment, marketing and conversion activity across international markets. You will play a key role in developing engaging content and personalised communications that enhance the applicant journey, using data and insight to inform decision making and improve conversion outcomes. Working collaboratively with colleagues across MRC and wider University teams, including specialist UK based and overseas colleagues, you will help shape how BCU attracts, supports and welcomes students from around the world. The role includes international travel and occasional weekend working. Key Responsibilities and Qualifications Deliver targeted regional and global conversion campaigns across email, telephone, WhatsApp, webinars and digital platforms to improve applicant engagement and enrolment outcomes. Support operational conversion activity across all stages of the recruitment funnel (enquiry through to enrolment), ensuring timely, personalised and proactive communication. Act as a key point of contact for prospective students and education agents, providing clear and accurate advice on admissions processes, CAS issuance, visa requirements and enrolment procedures, escalating complex cases where appropriate. Assist in planning and delivering virtual and programme specific conversion activities in collaboration with academic teams, ensuring measurable impact and effective follow up. Contribute to the development and distribution of tailored, market specific messaging and digital content in partnership with Marketing, Recruitment and Communications colleagues. Record and manage applicant interactions accurately within CRM systems, supporting data integrity, campaign tracking and performance reporting. Work closely with Admissions, UKVI/CAS, Enquiries and International Recruitment colleagues to ensure a seamless, compliant and student focused recruitment journey. Maintain awareness of key international markets and applicant behaviours, supporting recruitment events and identifying opportunities to enhance engagement and conversion performance. Educated to degree level and/or holding a relevant professional qualification. Experience of international student recruitment within the higher education sector. Good knowledge of marketing, customer relationship management, customer service or a related discipline. Experience of developing, delivering and evaluating multi channel segmented CRM nurture and conversion campaigns. Strong working knowledge of CRM systems and marketing automation platforms (preferably Microsoft Dynamics), data capture tools and analytics. Understanding of the international recruitment journey and student application lifecycle. Excellent written and verbal communication skills, with the ability to explain complex processes clearly to different audiences. Strong analytical skills with the ability to interpret data and use insight to inform activity. Knowledge of UK data protection regulations and their application to CRM data management. Experience of building and maintaining effective working relationships and professional networks. Experience working with overseas recruitment teams and education agents. Experience supporting virtual events, webinars or digital engagement activity. Experience of using AI tools or automation to enhance applicant engagement and operational efficiency. For an informal discussion about the role, please contact Yusuff Kaffo, Associate Director International Recruitment, at . Further Information If you want to be part of a team shaping the future of international recruitment at BCU, we'd love to hear from you. The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly. Please note that this post may be eligible for sponsorship under the Skilled Worker visa route if your individual circumstances enable this in accordance with the Skilled Worker visa rules. For more information on how the Skilled Worker visa rules may apply to you please visit: Equality, Diversity & Inclusion We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.
Apr 07, 2026
Full time
Senior Conversion and Recruitment Officer Department: International Recruitment Location: Joseph Priestley Building Salary: £35,331 to £39,002 per annum Post Type: Full Time, Permanent Release Date: 06 March 2026 Closing Date: 23.59 hours BST on Sunday 05 April 2026 Reference: M126009 BCU is a diverse and inclusive learning community of over 30,000 students from more than 100 countries. We are committed to providing a transformational educational experience, supporting world class research and fostering a collaborative and supportive working environment. Role Summary We are seeking an experienced and highly motivated International Conversion and Recruitment Officer to support the delivery of Birmingham City University's international recruitment and conversion strategy. This is an important operational role within the Marketing, Recruitment and Communications (MRC) Directorate. Reporting to the International Conversion Manager, you will support the delivery of targeted recruitment, marketing and conversion activity across international markets. You will play a key role in developing engaging content and personalised communications that enhance the applicant journey, using data and insight to inform decision making and improve conversion outcomes. Working collaboratively with colleagues across MRC and wider University teams, including specialist UK based and overseas colleagues, you will help shape how BCU attracts, supports and welcomes students from around the world. The role includes international travel and occasional weekend working. Key Responsibilities and Qualifications Deliver targeted regional and global conversion campaigns across email, telephone, WhatsApp, webinars and digital platforms to improve applicant engagement and enrolment outcomes. Support operational conversion activity across all stages of the recruitment funnel (enquiry through to enrolment), ensuring timely, personalised and proactive communication. Act as a key point of contact for prospective students and education agents, providing clear and accurate advice on admissions processes, CAS issuance, visa requirements and enrolment procedures, escalating complex cases where appropriate. Assist in planning and delivering virtual and programme specific conversion activities in collaboration with academic teams, ensuring measurable impact and effective follow up. Contribute to the development and distribution of tailored, market specific messaging and digital content in partnership with Marketing, Recruitment and Communications colleagues. Record and manage applicant interactions accurately within CRM systems, supporting data integrity, campaign tracking and performance reporting. Work closely with Admissions, UKVI/CAS, Enquiries and International Recruitment colleagues to ensure a seamless, compliant and student focused recruitment journey. Maintain awareness of key international markets and applicant behaviours, supporting recruitment events and identifying opportunities to enhance engagement and conversion performance. Educated to degree level and/or holding a relevant professional qualification. Experience of international student recruitment within the higher education sector. Good knowledge of marketing, customer relationship management, customer service or a related discipline. Experience of developing, delivering and evaluating multi channel segmented CRM nurture and conversion campaigns. Strong working knowledge of CRM systems and marketing automation platforms (preferably Microsoft Dynamics), data capture tools and analytics. Understanding of the international recruitment journey and student application lifecycle. Excellent written and verbal communication skills, with the ability to explain complex processes clearly to different audiences. Strong analytical skills with the ability to interpret data and use insight to inform activity. Knowledge of UK data protection regulations and their application to CRM data management. Experience of building and maintaining effective working relationships and professional networks. Experience working with overseas recruitment teams and education agents. Experience supporting virtual events, webinars or digital engagement activity. Experience of using AI tools or automation to enhance applicant engagement and operational efficiency. For an informal discussion about the role, please contact Yusuff Kaffo, Associate Director International Recruitment, at . Further Information If you want to be part of a team shaping the future of international recruitment at BCU, we'd love to hear from you. The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly. Please note that this post may be eligible for sponsorship under the Skilled Worker visa route if your individual circumstances enable this in accordance with the Skilled Worker visa rules. For more information on how the Skilled Worker visa rules may apply to you please visit: Equality, Diversity & Inclusion We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.
Job Title: Head of Engineering Location: London / Hybrid Salary : £52,000 - £64,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, Permanent About The Role: The Head of Engineering is responsible for designing, building, and maintaining this company's core digital systems and engineering capability. This is a hands-on technical leadership role that combines software development, platform architecture, and business systems integration. The role will lead the development of scalable systems across the Microsoft ecosystem, including Azure, Dynamics 365, and Power BI, while introducing AI-driven workflows and automation to improve organisational efficiency. Working closely with teams across the organisation, the Head of Engineering will translate business needs into practical technical solutions and ensure systems are well integrated across the organisation's digital environment. The organisation's website operates on a headless architecture using Contentful CMS, with the front-end hosted on Vercel, and integrates with CRM, analytics, and internal systems through API-driven services. Operating within a small engineering team, the Head of Engineering will remain actively involved in development, prototyping, and technical implementation while shaping the organisation's engineering capability and digital architecture. This role reports into the Chief Technology and Transformation Officer and will have 1-2 direct reports. Key Responsibilities Platform Development & Systems Architecture Design, build, and maintain this company's core digital systems across the Microsoft ecosystem, including Azure-hosted services, integrations with Dynamics 365, and supporting data infrastructure. Website & Digital Platform Engineering Provide technical leadership for the organisation's digital platforms, including the headless website architecture built on Contentful and hosted via Vercel, ensuring reliable integration with CRM, analytics, and other internal systems. Data Architecture & Business Intelligence Develop and maintain reliable data flows between organisational systems, supporting accurate reporting and insight generation through platforms such as Power BI and helping establish a clear single source of truth for organisational data. Systems Integration & APIs Design and implement API-driven integrations between core systems including CRM, website platforms, marketing tools, analytics environments, and internal databases, ensuring systems operate as a connected digital ecosystem. AI, Automation & Rapid Prototyping Develop and implement AI-enabled workflows and automation that improve operational efficiency and unlock organisational insight. Rapidly prototype new tools and workflows to test ideas and deliver practical solutions across the business. Engineering Leadership Establish and maintain best practice in software development, platform architecture, security, and DevOps practices while providing hands-on engineering leadership within a small team. Skills, Knowledge and Expertise: Essential Knowledge and Experience: Strong hands-on experience in software development and platform engineering. Experience working within the Microsoft technology ecosystem, including: Azure cloud services Dynamics 365 Power BI Microsoft Graph APIs Azure Functions or serverless architectures Power Platform or related automation tools Experience building API-driven integrations between enterprise platforms including CRM systems, web platforms, marketing systems, and analytics environments. Strong programming capability in languages such as Python, JavaScript/TypeScript, or C#. Experience developing integrations, automation pipelines, and backend services that support operational workflows. Experience working with modern web architectures, ideally including headless CMS platforms. Experience operating in small technical teams where individuals remain hands-on in engineering work. Line management experience is essential. Ability to translate business requirements into technical solutions and deliver working systems. Desired Knowledge and Experience: Experience working with Contentful CMS and Vercel hosting environments. Experience implementing AI-driven tools, automation workflows, or LLM-based systems. Experience working with data platforms, analytics environments, or business intelligence systems. Familiarity with DevOps and CI/CD practices, including version control platforms such as GitHub. Additional Information: This is a full time role based out of this company's London offices, however this company operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. Please click APPLY to be redirected to our website to apply for this role. Candidates with experience of: Lead Software Engineer, Systems Developer, Application Developer, HTML, WordPress, Head of Software Engineering, IT Database Developer, Software Integration may also be considered for this role.
Apr 07, 2026
Full time
Job Title: Head of Engineering Location: London / Hybrid Salary : £52,000 - £64,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, Permanent About The Role: The Head of Engineering is responsible for designing, building, and maintaining this company's core digital systems and engineering capability. This is a hands-on technical leadership role that combines software development, platform architecture, and business systems integration. The role will lead the development of scalable systems across the Microsoft ecosystem, including Azure, Dynamics 365, and Power BI, while introducing AI-driven workflows and automation to improve organisational efficiency. Working closely with teams across the organisation, the Head of Engineering will translate business needs into practical technical solutions and ensure systems are well integrated across the organisation's digital environment. The organisation's website operates on a headless architecture using Contentful CMS, with the front-end hosted on Vercel, and integrates with CRM, analytics, and internal systems through API-driven services. Operating within a small engineering team, the Head of Engineering will remain actively involved in development, prototyping, and technical implementation while shaping the organisation's engineering capability and digital architecture. This role reports into the Chief Technology and Transformation Officer and will have 1-2 direct reports. Key Responsibilities Platform Development & Systems Architecture Design, build, and maintain this company's core digital systems across the Microsoft ecosystem, including Azure-hosted services, integrations with Dynamics 365, and supporting data infrastructure. Website & Digital Platform Engineering Provide technical leadership for the organisation's digital platforms, including the headless website architecture built on Contentful and hosted via Vercel, ensuring reliable integration with CRM, analytics, and other internal systems. Data Architecture & Business Intelligence Develop and maintain reliable data flows between organisational systems, supporting accurate reporting and insight generation through platforms such as Power BI and helping establish a clear single source of truth for organisational data. Systems Integration & APIs Design and implement API-driven integrations between core systems including CRM, website platforms, marketing tools, analytics environments, and internal databases, ensuring systems operate as a connected digital ecosystem. AI, Automation & Rapid Prototyping Develop and implement AI-enabled workflows and automation that improve operational efficiency and unlock organisational insight. Rapidly prototype new tools and workflows to test ideas and deliver practical solutions across the business. Engineering Leadership Establish and maintain best practice in software development, platform architecture, security, and DevOps practices while providing hands-on engineering leadership within a small team. Skills, Knowledge and Expertise: Essential Knowledge and Experience: Strong hands-on experience in software development and platform engineering. Experience working within the Microsoft technology ecosystem, including: Azure cloud services Dynamics 365 Power BI Microsoft Graph APIs Azure Functions or serverless architectures Power Platform or related automation tools Experience building API-driven integrations between enterprise platforms including CRM systems, web platforms, marketing systems, and analytics environments. Strong programming capability in languages such as Python, JavaScript/TypeScript, or C#. Experience developing integrations, automation pipelines, and backend services that support operational workflows. Experience working with modern web architectures, ideally including headless CMS platforms. Experience operating in small technical teams where individuals remain hands-on in engineering work. Line management experience is essential. Ability to translate business requirements into technical solutions and deliver working systems. Desired Knowledge and Experience: Experience working with Contentful CMS and Vercel hosting environments. Experience implementing AI-driven tools, automation workflows, or LLM-based systems. Experience working with data platforms, analytics environments, or business intelligence systems. Familiarity with DevOps and CI/CD practices, including version control platforms such as GitHub. Additional Information: This is a full time role based out of this company's London offices, however this company operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. Please click APPLY to be redirected to our website to apply for this role. Candidates with experience of: Lead Software Engineer, Systems Developer, Application Developer, HTML, WordPress, Head of Software Engineering, IT Database Developer, Software Integration may also be considered for this role.
Marketing & Communications Manager Contract: Part time permanent, minimum 27.5 hrs per week About the role We are looking for a skilled, creative, enthusiastic marketeer, with proven digital marketing experience, to take the Trust's marketing and communications to the next level. We are a registered charity caring for the historic Grade 1 listed Sharpham House and Estate on the banks of the River Dart near to Totnes. At the heart of the Sharpham Trust ethos is our desire to build a more mindful, compassionate and environmentally sustainable world. We connect over 3,000 people annually with nature and foster mindfulness and well-being through our programme of retreats, mindfulness courses, public events, outdoor learning and the arts. In recent years the Trust has greatly expanded its activities, integrating and increasing the scope of our work. Our estate now embraces four retreat centres, operating all year round, together with online offers, serving a wide range of audiences and interests. Our marketing and communications are founded upon a desire to build lasting authentic relationships with our participants and to expand the range and number of people we engage. Over the last two years we have been reviewing our marketing and communications and increased the staffing resources dedicated to this area. We have worked with an external consultant and we are currently introducing a new Customer Relationship Management System, so that we are better able to understand our users and tailor our communications to be effective. The Marketing and Communications Manager will be supported by colleagues across the Trust who are responsible for: programming, finance, bookings, health and safety, property management, gardening and catering. The Trust is governed by a board of volunteer Trustees who set the overall direction and strategy. All staff benefit from being part of the community at The Trust, an organisation which is working to create a more mindful, compassionate and sustainable world. Set in a beautiful landscape, with a warm and friendly team, a track record of success and an imaginative approach to the future, there can be few better environments to work in than at Sharpham. To find out more visit our website About you This is a role for someone who can see the bigger picture and is able to prioritise the best use of our resources by creating effective strategies to target, engage and develop specific audiences and who can fit in with Sharpham's values and vision. To do this you will need to be confident in the digital realm, with an understanding of proven digital marketing techniques and experience with using customer data to tailor marketing priorities. You will need excellent communication skills and the ability to work on your own initiative, as part of a collaborative team. Most of all you will have a passion for communicating with people and be able to manage multiple priorities and always achieve high standards. To apply, please complete our application form and return by an email. Closing Date: 12 noon Monday 13th April 2026. Interviews: Wednesday 29th April 2026. Job Title Marketing & Communications Manager Salary - £37,050 (£27,170 - £29,640 pro rata) + pension + holiday Working Hours - Between 27.5hrs and 30hrs per week over 4 or 5 days Report to - Director Supervision of - Communications Officer, External Consultants Main Purpose of the Role The Marketing & Communications Manager will be the driving force in planning and delivering the Trust's marketing & communications, working in tandem with the Communications Officer and Director, ensuring that we identify, understand and prioritise current and new participants, effectively target and engage them, and further raise the profile of the Trust. Key Responsibilities Audience Development: Identify current and new retreat audiences and develop customer journeys, taking them from the initial contact through to repeat bookings Utilise the Trust's CRM (Zoho) to segment and prioritise customers and report on audiences for the purposes of planning marketing and communications Translate the above into an annual M&C Plan, with KPIs and budgets, covering the marketing of external hires, public events, mindfulness courses, retreats, wedding hires and the natural burial site Steward and develop the Trust brand across different locations, activities, events and media Develop marketing partnerships and promotions with like-minded organisations and influencers (PR) Data: Gather, visualise and present relevant and actionable data in reports (including digital data via Google Analytics) Set, monitor and report on KPIs (e.g. audience engagement and development, website performance, user perceptions and feedback), sharing learning and actions Be responsible for GDPR and data privacy Communications: Oversee all Trust communications with our experienced Communications Officer to ensure consistency and effective prioritisation - including public/media relations, print, advertising, website, e-newsletters, social media content & dialogue Increase e-newsletter subscriber numbers and booking conversions Liaise with management colleagues, Trustees and other staff on shaping and delivering this strategy Report to and actively participate in fortnightly Management Team meetings and quarterly Programme Group meetings Digital Marketing: Oversee the wider digital strategy integrating: website, SEO, social media, Content Marketing Strategy & calendar, optimising conversion from the website/e-newsletter Oversee the Trust's website, working with an external company Oversee and report on SEO and Website Analytics through an external consultant Develop digital advertising linked to audience priorities Monitor and report on the effectiveness of digital activity and spend Financials: Propose and agree forecasts and budget with Trust Director Manage and track expenditure and income, achieving agreed targets and maximising the impact of spend Line Management: Line manage Communications Officer, including joint prioritisation of work and supporting professional development to deliver the M&C Strategy Manage the digital consultant and other external specialists as required Person Specification Essential (E) Desirable (D) QUALIFICATIONS: (E) Educated to degree level or equivalent experience (D) Marketing related qualifications and courses Digital related EXPERIENCE: (E) - At least three years' relevant experience gained in a marketing/digital marketing/communications role (E) - Budget management, brand management and development/delivery of marketing strategies or plans (E) - Developing PR opportunities (D) - Experience of working in a relevant audience experience focused setting (D) - Attended Mindfulness retreats / personal Mindfulness practice (D) - Line management SKILLS AND KNOWLEDGE: (E) Audience development strategies (E) Digital marketing - digital advertising, social media, email, (E) Customer Relationship Management systems (E) Data analysis (E) Excellent communication and interpersonal skills (E) Excellent planning, organisational and admin skills (E) Strong ICT skills including website CMS (E) Copywriting and storytelling (D) Good working knowledge of other relevant software - eg use of Customer Relationship Management system (D) Knowledge of the Sharpham Trust and its aims and ethos ATTRIBUTES & COMPETENCIES (all essential): Commitment to diversity and equality Ability to cope under pressure and work to tight deadlines Imaginative and creative Confident and friendly disposition Good attention to detail Team-worker - ability to develop and retain good relationships Hours/Shift Pattern: 27.5 - 30 hours per week, over 4/5 days - exact days and times to be agreed. This is not a remote working role but The Trust will consider hybrid working where a certain amount of time is spent onsite at Sharpham each week. This can be discussed at interview. The Trust operates a Time Off in Lieu system. All staff members are expected to assist and contribute to the Trust's annual open days. This will be on a TOIL basis unless otherwise agreed. 181.5 hours holiday including bank holidays per annum. Pension Scheme - the Trust contributes 7% towards a staff pension scheme for eligible employees after the 6-month probationary period. OBLIGATIONS: This job description is subject to the Policies and Procedures of the Sharpham Trust and all staff are required to acquaint themselves with those applicable to this post. This job description will be subject to review and amended to meet the changing needs of the Charitable Trust. Under the Health & Safety at Work Act 1974, the Company has a duty to ensure as far as is reasonably practicable, the health, safety and welfare of all its employees. There is also a duty of care on all employees under the same legislation . click apply for full job details
Apr 03, 2026
Full time
Marketing & Communications Manager Contract: Part time permanent, minimum 27.5 hrs per week About the role We are looking for a skilled, creative, enthusiastic marketeer, with proven digital marketing experience, to take the Trust's marketing and communications to the next level. We are a registered charity caring for the historic Grade 1 listed Sharpham House and Estate on the banks of the River Dart near to Totnes. At the heart of the Sharpham Trust ethos is our desire to build a more mindful, compassionate and environmentally sustainable world. We connect over 3,000 people annually with nature and foster mindfulness and well-being through our programme of retreats, mindfulness courses, public events, outdoor learning and the arts. In recent years the Trust has greatly expanded its activities, integrating and increasing the scope of our work. Our estate now embraces four retreat centres, operating all year round, together with online offers, serving a wide range of audiences and interests. Our marketing and communications are founded upon a desire to build lasting authentic relationships with our participants and to expand the range and number of people we engage. Over the last two years we have been reviewing our marketing and communications and increased the staffing resources dedicated to this area. We have worked with an external consultant and we are currently introducing a new Customer Relationship Management System, so that we are better able to understand our users and tailor our communications to be effective. The Marketing and Communications Manager will be supported by colleagues across the Trust who are responsible for: programming, finance, bookings, health and safety, property management, gardening and catering. The Trust is governed by a board of volunteer Trustees who set the overall direction and strategy. All staff benefit from being part of the community at The Trust, an organisation which is working to create a more mindful, compassionate and sustainable world. Set in a beautiful landscape, with a warm and friendly team, a track record of success and an imaginative approach to the future, there can be few better environments to work in than at Sharpham. To find out more visit our website About you This is a role for someone who can see the bigger picture and is able to prioritise the best use of our resources by creating effective strategies to target, engage and develop specific audiences and who can fit in with Sharpham's values and vision. To do this you will need to be confident in the digital realm, with an understanding of proven digital marketing techniques and experience with using customer data to tailor marketing priorities. You will need excellent communication skills and the ability to work on your own initiative, as part of a collaborative team. Most of all you will have a passion for communicating with people and be able to manage multiple priorities and always achieve high standards. To apply, please complete our application form and return by an email. Closing Date: 12 noon Monday 13th April 2026. Interviews: Wednesday 29th April 2026. Job Title Marketing & Communications Manager Salary - £37,050 (£27,170 - £29,640 pro rata) + pension + holiday Working Hours - Between 27.5hrs and 30hrs per week over 4 or 5 days Report to - Director Supervision of - Communications Officer, External Consultants Main Purpose of the Role The Marketing & Communications Manager will be the driving force in planning and delivering the Trust's marketing & communications, working in tandem with the Communications Officer and Director, ensuring that we identify, understand and prioritise current and new participants, effectively target and engage them, and further raise the profile of the Trust. Key Responsibilities Audience Development: Identify current and new retreat audiences and develop customer journeys, taking them from the initial contact through to repeat bookings Utilise the Trust's CRM (Zoho) to segment and prioritise customers and report on audiences for the purposes of planning marketing and communications Translate the above into an annual M&C Plan, with KPIs and budgets, covering the marketing of external hires, public events, mindfulness courses, retreats, wedding hires and the natural burial site Steward and develop the Trust brand across different locations, activities, events and media Develop marketing partnerships and promotions with like-minded organisations and influencers (PR) Data: Gather, visualise and present relevant and actionable data in reports (including digital data via Google Analytics) Set, monitor and report on KPIs (e.g. audience engagement and development, website performance, user perceptions and feedback), sharing learning and actions Be responsible for GDPR and data privacy Communications: Oversee all Trust communications with our experienced Communications Officer to ensure consistency and effective prioritisation - including public/media relations, print, advertising, website, e-newsletters, social media content & dialogue Increase e-newsletter subscriber numbers and booking conversions Liaise with management colleagues, Trustees and other staff on shaping and delivering this strategy Report to and actively participate in fortnightly Management Team meetings and quarterly Programme Group meetings Digital Marketing: Oversee the wider digital strategy integrating: website, SEO, social media, Content Marketing Strategy & calendar, optimising conversion from the website/e-newsletter Oversee the Trust's website, working with an external company Oversee and report on SEO and Website Analytics through an external consultant Develop digital advertising linked to audience priorities Monitor and report on the effectiveness of digital activity and spend Financials: Propose and agree forecasts and budget with Trust Director Manage and track expenditure and income, achieving agreed targets and maximising the impact of spend Line Management: Line manage Communications Officer, including joint prioritisation of work and supporting professional development to deliver the M&C Strategy Manage the digital consultant and other external specialists as required Person Specification Essential (E) Desirable (D) QUALIFICATIONS: (E) Educated to degree level or equivalent experience (D) Marketing related qualifications and courses Digital related EXPERIENCE: (E) - At least three years' relevant experience gained in a marketing/digital marketing/communications role (E) - Budget management, brand management and development/delivery of marketing strategies or plans (E) - Developing PR opportunities (D) - Experience of working in a relevant audience experience focused setting (D) - Attended Mindfulness retreats / personal Mindfulness practice (D) - Line management SKILLS AND KNOWLEDGE: (E) Audience development strategies (E) Digital marketing - digital advertising, social media, email, (E) Customer Relationship Management systems (E) Data analysis (E) Excellent communication and interpersonal skills (E) Excellent planning, organisational and admin skills (E) Strong ICT skills including website CMS (E) Copywriting and storytelling (D) Good working knowledge of other relevant software - eg use of Customer Relationship Management system (D) Knowledge of the Sharpham Trust and its aims and ethos ATTRIBUTES & COMPETENCIES (all essential): Commitment to diversity and equality Ability to cope under pressure and work to tight deadlines Imaginative and creative Confident and friendly disposition Good attention to detail Team-worker - ability to develop and retain good relationships Hours/Shift Pattern: 27.5 - 30 hours per week, over 4/5 days - exact days and times to be agreed. This is not a remote working role but The Trust will consider hybrid working where a certain amount of time is spent onsite at Sharpham each week. This can be discussed at interview. The Trust operates a Time Off in Lieu system. All staff members are expected to assist and contribute to the Trust's annual open days. This will be on a TOIL basis unless otherwise agreed. 181.5 hours holiday including bank holidays per annum. Pension Scheme - the Trust contributes 7% towards a staff pension scheme for eligible employees after the 6-month probationary period. OBLIGATIONS: This job description is subject to the Policies and Procedures of the Sharpham Trust and all staff are required to acquaint themselves with those applicable to this post. This job description will be subject to review and amended to meet the changing needs of the Charitable Trust. Under the Health & Safety at Work Act 1974, the Company has a duty to ensure as far as is reasonably practicable, the health, safety and welfare of all its employees. There is also a duty of care on all employees under the same legislation . click apply for full job details
Ready to step into a role where your skills drive growth, impact, and real change? Love connecting people with growth opportunities? Be part of a team that transforms leadership across the UK's health and care system!This is a great opportunity to join a purpose-led health and care charity as their Recruitment Officer , supporting the growth of impactful leadership and organisational development programmes across the UK health and care system.This role would suit someone who enjoys building trusted relationships, nurturing enquiries into confirmed bookings, and being at the heart of a thoughtful, high-quality participant experience from first contact through to onboarding.If you have previous experience in participant recruitment, admissions, membership engagement or programme coordination - particularly within a membership, charitable or public service setting - this could be the role for you! Role: R ecruitment Officer (Programmes) Organisation Type: Health and care charity Salary/Rate: £23 - £26 per hour Working Arrangements: Hybrid - 2 days per week in London office Employment Type: Temporary position Hours: Full time 35 hours per week Duration : 3 - 6 months approx Closing Date: CVs are being reviewed on a rolling basis - early applications encouraged! The Role: As the Participant Engagement Lead , you'll play a central part in growing enrolment across my client's leadership development programmes. You will lead the full participant recruitment journey, from initial enquiry through to onboarding, ensuring a thoughtful, high-quality experience for every prospective participant. Your responsibilities will include: Acting as the primary point of contact for prospective participants across open programmes Proactively nurturing enquiries and guiding individuals through to enrolment Managing the full application and admissions cycle using a new system Coordinating virtual interviews and communicating outcomes promptly Overseeing onboarding, invoicing, ticketing and participant communications Maintaining accurate recruitment metrics and reporting against targets Collaborating with marketing colleagues to align campaigns with recruitment goals Contributing to promotional messaging and ensuring programme information is accurate across channels Working closely with programme leads to ensure seamless handover from recruitment to delivery Identifying opportunities to streamline and enhance recruitment processes About You: You'll bring experience in recruitment, participant engagement, membership, admissions or programme-focused roles, with a track record of guiding enquiries through to successful enrolment while balancing relationship-building with achieving targets. You'll also have: Experience handling high-volume enquiries with professionalism and responsiveness Strong organisational skills and the ability to manage multiple workflows simultaneously Confidence with data, reporting, budgeting and forecasting Excellent written and verbal communication, with a warm and persuasive tone Strong CRM/database experience and high attention to accuracy A collaborative approach and the ability to work cross-functionally A proactive, solutions-focused mindset and comfort working in a changing environment Experience within health, social care, leadership development or mission-led organisations would be advantageous, but not essential. Why Apply? This is a genuinely pivotal role within a respected and purpose-driven organisation working to improve health and care outcomes across the UK. You'll have the chance to shape a new recruitment approach, build meaningful relationships with professionals committed to improving public services, and contribute directly to the growth of a leadership development portfolio with national impact.If you're motivated by achieving targets, delivering excellent customer experience and making a difference through people development, this is a role where your impact will be seen and felt. Interested? CVs are being reviewed on a rolling basis - early applications are encouraged.Apply now to be part of a mission-led organisation dedicated to strengthening leadership across the UK health and care system.We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Apr 03, 2026
Seasonal
Ready to step into a role where your skills drive growth, impact, and real change? Love connecting people with growth opportunities? Be part of a team that transforms leadership across the UK's health and care system!This is a great opportunity to join a purpose-led health and care charity as their Recruitment Officer , supporting the growth of impactful leadership and organisational development programmes across the UK health and care system.This role would suit someone who enjoys building trusted relationships, nurturing enquiries into confirmed bookings, and being at the heart of a thoughtful, high-quality participant experience from first contact through to onboarding.If you have previous experience in participant recruitment, admissions, membership engagement or programme coordination - particularly within a membership, charitable or public service setting - this could be the role for you! Role: R ecruitment Officer (Programmes) Organisation Type: Health and care charity Salary/Rate: £23 - £26 per hour Working Arrangements: Hybrid - 2 days per week in London office Employment Type: Temporary position Hours: Full time 35 hours per week Duration : 3 - 6 months approx Closing Date: CVs are being reviewed on a rolling basis - early applications encouraged! The Role: As the Participant Engagement Lead , you'll play a central part in growing enrolment across my client's leadership development programmes. You will lead the full participant recruitment journey, from initial enquiry through to onboarding, ensuring a thoughtful, high-quality experience for every prospective participant. Your responsibilities will include: Acting as the primary point of contact for prospective participants across open programmes Proactively nurturing enquiries and guiding individuals through to enrolment Managing the full application and admissions cycle using a new system Coordinating virtual interviews and communicating outcomes promptly Overseeing onboarding, invoicing, ticketing and participant communications Maintaining accurate recruitment metrics and reporting against targets Collaborating with marketing colleagues to align campaigns with recruitment goals Contributing to promotional messaging and ensuring programme information is accurate across channels Working closely with programme leads to ensure seamless handover from recruitment to delivery Identifying opportunities to streamline and enhance recruitment processes About You: You'll bring experience in recruitment, participant engagement, membership, admissions or programme-focused roles, with a track record of guiding enquiries through to successful enrolment while balancing relationship-building with achieving targets. You'll also have: Experience handling high-volume enquiries with professionalism and responsiveness Strong organisational skills and the ability to manage multiple workflows simultaneously Confidence with data, reporting, budgeting and forecasting Excellent written and verbal communication, with a warm and persuasive tone Strong CRM/database experience and high attention to accuracy A collaborative approach and the ability to work cross-functionally A proactive, solutions-focused mindset and comfort working in a changing environment Experience within health, social care, leadership development or mission-led organisations would be advantageous, but not essential. Why Apply? This is a genuinely pivotal role within a respected and purpose-driven organisation working to improve health and care outcomes across the UK. You'll have the chance to shape a new recruitment approach, build meaningful relationships with professionals committed to improving public services, and contribute directly to the growth of a leadership development portfolio with national impact.If you're motivated by achieving targets, delivering excellent customer experience and making a difference through people development, this is a role where your impact will be seen and felt. Interested? CVs are being reviewed on a rolling basis - early applications are encouraged.Apply now to be part of a mission-led organisation dedicated to strengthening leadership across the UK health and care system.We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Job Description Job Title - Director of Marketing, Communications and Audiences. Contract and Hours - Permanent, part time, minimum of 3 days and up to 4 days per week. 0.6 - 0.8 / 21.75 - 29 hours per week (full time 36.25 hours per week). To commence as soon as possible from June 2026 onwards. A typical working day is 9.15-5.30pm, including a lunch break (unpaid). We support flexible working and part-time arrangements where it is appropriate for the role. We promote hybrid working with three days per week worked at our office and gallery for full-time staff, and two days per week office and gallery working for part-time staff. Wednesday is a whole team office and gallery day when staff meetings take place. Salary - £65,000 to £70,000 gross per annum based on full-time working, equating to: £39,000 - £42,000 gross per annum based on part-time working 3 days per week, £52,000- £56,000 gross per annum based on part-time working 4 days per week. Location - Crafts Council Office and Gallery is based on the Pentonville Road in Islington, London, with some hybrid / home working. Reporting to - Executive Director. Managing - Senior Website & Digital Manager, Editor, Senior Salesforce Administrator and working collaboratively with Digital Marketing Officer. Working Closely With - Executive Team, Project Leads and external partners. About Us Crafts Council is the national charity for craft. We believe craft has the power to transform lives - enriching everyday experience, inspiring creativity, strengthening communities and expanding opportunity. We champion craft in all its forms: supporting makers and creative businesses, bringing craft education into schools, and shaping how the sector is represented nationally and internationally. As our audiences grow and our work evolves, we are looking for a strategic marketing and communications leader to help shape how we listen, learn and tell the story of craft today. About the Role The Director of Marketing, Communications & Audiences will lead our marketing, communications and audience development strategy. We are looking for an exceptional candidate who can help the organisation interpret insight, articulate a confident narrative and strengthen our public presence. Working closely with the Executive Director and senior leadership team, you will ensure that insight drawn from audiences, makers, members, programmes and partners informs: how we position craft nationally and internationally how we grow and engage our audiences how we strengthen our influence across the cultural and creative sectors You will lead a small but talented team and work across the organisation to build clarity, confidence and collaboration around our communications and audience strategies. At a pivotal moment for the organisation and the wider craft ecology, the Marketing, Communications & AudiencesDirector will ensure that insight drawn from audiences, makers, members, programmes, partners and data is actively interpreted and translated into clear narrative, confident positioning and effective engagement. Marketing and communications at Crafts Council are not only about promotion and growth. They are also key mechanisms through which the organisation listens, learns and shapes its influence. This is a strategic leadership role suited to someone who combines strong marketing expertise with curiosity, analytical thinking and an instinct for organisational narrative. Role Focus This role combines strategic marketing leadership, organisational insight and audience development. You will: Strengthen Crafts Council's brand, voice and public presence, ensuring that all activity is aligned with organisational EDI commitments Lead integrated marketing, communications and audience strategies Ensure insight from audiences, members and partners informs organisational thinking Build the organisation's ability to interpret and use insight effectively Support income growth across membership, fundraising, partnerships and commercial activity, including venue hire Core Responsibilities Organisational Insight & Sense-Making Act as a steward for organisational insight, ensuring that learning from across programmes, audiences, membership, CRM and partnerships is connected and interpreted. You will help establish a rhythm of reflection and analysis that enables the organisation to identify patterns, clarify priorities and strengthen strategic decision-making. Working closely with senior colleagues, you will translate insight into clear narrative, positioning and implications for action. Brand, Marketing & Communications Strategy Lead an integrated marketing and communications strategy that strengthens Crafts Council's brand and supports organisational priorities. You will ensure communications are clear, confident and distinctive, with a tone that reflects Crafts Council's values: pioneering, playful and open. You will oversee brand consistency across digital platforms, campaigns, publications, partnerships and media activity. Audience Growth Lead the development of audience strategies that deepen engagement with priority communities including makers, educators, members, young people and the wider public. You will shape audience journeys across digital platforms, membership programmes and organisational activity, ensuring approaches are inclusive, insight-driven and aligned with our Equality, Diversity and Inclusion commitments. You will track KPIs, monitor campaign performance and produce reports that evaluate activity against targets, and adjust strategies based on analysis. Team Leadership & Capability Provide leadership and direction for the Marketing, Communications & Audiences team. You will ensure alignment between content, digital, CRM and audience insight, while supporting colleagues to develop skills, confidence and collaboration across the organisation. Reputation, Profile & Advocacy Strengthen Crafts Council's national and international profile through clear messaging, confident storytelling and strategic partnerships. You will oversee PR activity and ensure the organisation's narrative is active, consistent and aligned with wider sector conversations. Build and maintain relationships with external partners, media and cultural collaborators to extend reach and grow new audiences. Support the development team to activate partnerships and collaborations that require marketing support. Performance, Insight & Resource Management Oversee budgets, performance frameworks and evaluation across marketing & communications. Collaborate with Director of Programmes to ensure reporting and evaluation meet needs of Crafts Council and major funder Arts Council England. You will ensure that data and insight guide decision-making and that resources are prioritised for maximum strategic impact. Working with senior colleagues, you will ensure marketing activity supports income-related targets on membership growth, fundraising, sponsorship and partnerships and commercial performance. Who We're Looking For We are looking for a strategic marketing and communications leader who combines creativity with analytical thinking and enjoys helping organisations make sense of complex information. You will bring the ability to connect insight, narrative and strategy, helping Crafts Council articulate its role clearly and confidently in a changing cultural landscape. You will likely have experience working within the cultural, creative or mission-led sectors and a strong interest in creativity and craft. You will be familiar with mixed income models and understand how marketing can drive the growth of mission-led income. You will bring: Significant experience leading marketing, communications or audience strategies Strong understanding of digital ecosystems, audience journeys and insight-led marketing Experience working with data, CRM systems and audience segmentation A track record of developing brand narrative and organisational positioning Experience working with media, PR or strategic partnerships Experience leading and supporting teams The ability to synthesise complex information and translate it into clear messages Strong collaborative instincts and the ability to work across organisational boundaries Values You will demonstrate alignment with Crafts Council's values: Pioneering - exploring new ideas and possibilities Open - welcoming diverse perspectives and voices Playful - embracing curiosity and creativity Active - making things happen Collaborative - working together to achieve more General Uphold a strong commitment to accessibility, equity and social justice Contribute to a positive culture of collaboration and continuous improvement Comply with all Crafts Council policies, including GDPR and safeguarding Promote the highest level of audience, visitor and stakeholder experience Undertake any duties reasonably required for the role How to Apply Please provide a CV . click apply for full job details
Apr 02, 2026
Full time
Job Description Job Title - Director of Marketing, Communications and Audiences. Contract and Hours - Permanent, part time, minimum of 3 days and up to 4 days per week. 0.6 - 0.8 / 21.75 - 29 hours per week (full time 36.25 hours per week). To commence as soon as possible from June 2026 onwards. A typical working day is 9.15-5.30pm, including a lunch break (unpaid). We support flexible working and part-time arrangements where it is appropriate for the role. We promote hybrid working with three days per week worked at our office and gallery for full-time staff, and two days per week office and gallery working for part-time staff. Wednesday is a whole team office and gallery day when staff meetings take place. Salary - £65,000 to £70,000 gross per annum based on full-time working, equating to: £39,000 - £42,000 gross per annum based on part-time working 3 days per week, £52,000- £56,000 gross per annum based on part-time working 4 days per week. Location - Crafts Council Office and Gallery is based on the Pentonville Road in Islington, London, with some hybrid / home working. Reporting to - Executive Director. Managing - Senior Website & Digital Manager, Editor, Senior Salesforce Administrator and working collaboratively with Digital Marketing Officer. Working Closely With - Executive Team, Project Leads and external partners. About Us Crafts Council is the national charity for craft. We believe craft has the power to transform lives - enriching everyday experience, inspiring creativity, strengthening communities and expanding opportunity. We champion craft in all its forms: supporting makers and creative businesses, bringing craft education into schools, and shaping how the sector is represented nationally and internationally. As our audiences grow and our work evolves, we are looking for a strategic marketing and communications leader to help shape how we listen, learn and tell the story of craft today. About the Role The Director of Marketing, Communications & Audiences will lead our marketing, communications and audience development strategy. We are looking for an exceptional candidate who can help the organisation interpret insight, articulate a confident narrative and strengthen our public presence. Working closely with the Executive Director and senior leadership team, you will ensure that insight drawn from audiences, makers, members, programmes and partners informs: how we position craft nationally and internationally how we grow and engage our audiences how we strengthen our influence across the cultural and creative sectors You will lead a small but talented team and work across the organisation to build clarity, confidence and collaboration around our communications and audience strategies. At a pivotal moment for the organisation and the wider craft ecology, the Marketing, Communications & AudiencesDirector will ensure that insight drawn from audiences, makers, members, programmes, partners and data is actively interpreted and translated into clear narrative, confident positioning and effective engagement. Marketing and communications at Crafts Council are not only about promotion and growth. They are also key mechanisms through which the organisation listens, learns and shapes its influence. This is a strategic leadership role suited to someone who combines strong marketing expertise with curiosity, analytical thinking and an instinct for organisational narrative. Role Focus This role combines strategic marketing leadership, organisational insight and audience development. You will: Strengthen Crafts Council's brand, voice and public presence, ensuring that all activity is aligned with organisational EDI commitments Lead integrated marketing, communications and audience strategies Ensure insight from audiences, members and partners informs organisational thinking Build the organisation's ability to interpret and use insight effectively Support income growth across membership, fundraising, partnerships and commercial activity, including venue hire Core Responsibilities Organisational Insight & Sense-Making Act as a steward for organisational insight, ensuring that learning from across programmes, audiences, membership, CRM and partnerships is connected and interpreted. You will help establish a rhythm of reflection and analysis that enables the organisation to identify patterns, clarify priorities and strengthen strategic decision-making. Working closely with senior colleagues, you will translate insight into clear narrative, positioning and implications for action. Brand, Marketing & Communications Strategy Lead an integrated marketing and communications strategy that strengthens Crafts Council's brand and supports organisational priorities. You will ensure communications are clear, confident and distinctive, with a tone that reflects Crafts Council's values: pioneering, playful and open. You will oversee brand consistency across digital platforms, campaigns, publications, partnerships and media activity. Audience Growth Lead the development of audience strategies that deepen engagement with priority communities including makers, educators, members, young people and the wider public. You will shape audience journeys across digital platforms, membership programmes and organisational activity, ensuring approaches are inclusive, insight-driven and aligned with our Equality, Diversity and Inclusion commitments. You will track KPIs, monitor campaign performance and produce reports that evaluate activity against targets, and adjust strategies based on analysis. Team Leadership & Capability Provide leadership and direction for the Marketing, Communications & Audiences team. You will ensure alignment between content, digital, CRM and audience insight, while supporting colleagues to develop skills, confidence and collaboration across the organisation. Reputation, Profile & Advocacy Strengthen Crafts Council's national and international profile through clear messaging, confident storytelling and strategic partnerships. You will oversee PR activity and ensure the organisation's narrative is active, consistent and aligned with wider sector conversations. Build and maintain relationships with external partners, media and cultural collaborators to extend reach and grow new audiences. Support the development team to activate partnerships and collaborations that require marketing support. Performance, Insight & Resource Management Oversee budgets, performance frameworks and evaluation across marketing & communications. Collaborate with Director of Programmes to ensure reporting and evaluation meet needs of Crafts Council and major funder Arts Council England. You will ensure that data and insight guide decision-making and that resources are prioritised for maximum strategic impact. Working with senior colleagues, you will ensure marketing activity supports income-related targets on membership growth, fundraising, sponsorship and partnerships and commercial performance. Who We're Looking For We are looking for a strategic marketing and communications leader who combines creativity with analytical thinking and enjoys helping organisations make sense of complex information. You will bring the ability to connect insight, narrative and strategy, helping Crafts Council articulate its role clearly and confidently in a changing cultural landscape. You will likely have experience working within the cultural, creative or mission-led sectors and a strong interest in creativity and craft. You will be familiar with mixed income models and understand how marketing can drive the growth of mission-led income. You will bring: Significant experience leading marketing, communications or audience strategies Strong understanding of digital ecosystems, audience journeys and insight-led marketing Experience working with data, CRM systems and audience segmentation A track record of developing brand narrative and organisational positioning Experience working with media, PR or strategic partnerships Experience leading and supporting teams The ability to synthesise complex information and translate it into clear messages Strong collaborative instincts and the ability to work across organisational boundaries Values You will demonstrate alignment with Crafts Council's values: Pioneering - exploring new ideas and possibilities Open - welcoming diverse perspectives and voices Playful - embracing curiosity and creativity Active - making things happen Collaborative - working together to achieve more General Uphold a strong commitment to accessibility, equity and social justice Contribute to a positive culture of collaboration and continuous improvement Comply with all Crafts Council policies, including GDPR and safeguarding Promote the highest level of audience, visitor and stakeholder experience Undertake any duties reasonably required for the role How to Apply Please provide a CV . click apply for full job details
Charity People is delighted to be partnering with a film charity to recruit for their next Marketing Officer. This organisation is the UK's leading charity for film in education and the community, providing screen industry careers information and advice, supporting young filmmakers, and bringing the power of moving image storytelling into classroom teaching. Marketing Officer Contract: Permanent position Salary: £28,400 per annum Location: Hybrid role with minimum one day per week based at the charity office in either London, Cardiff, Belfast, Edinburgh and Salford Hours: Full-time, 35 hours per week Closing date for applications: 9am on Friday 10th April Interviews: Interviews will be held remotely on Wednesday 22nd and Friday 24th of April Core responsibilities within your role will be to: Email communications - management and scheduling of all email communications to the charity's database and external audiences, management of email communication's calendar, management of Email Service Provider (Salesforce Marketing Cloud), maintaining integrity of email contact list, and writing copy, building, segmenting and sending emails. Support the Marketing Manager with planning, copywriting and coordination of the marketing of the charity's campaigns across paid, organic and earned media. Take the lead on delivery and evaluation of specific marketing campaigns. CRM reporting, including setting up dashboards, creating effective reports and working closely with Product & Technology team to ensure CRM is being used to its full potential. Ongoing analysis of email reporting and performance to inform future marketing and communications strategies and plans. Ensure all emails are on brand; both look and feel and tone of voice. Ensure all email campaigns adhere to GDPR consent and data capture regulations. Work with colleagues in national teams (England, Scotland, Wales and Northern Ireland), and other departments to plan and execute regional email campaigns. Work with the Marketing Manager to implement, monitor and develop automated e-communications journeys to enhance both marketing and customer service experiences for the organisation's audiences. Manage any printed marketing materials such as leaflets, pull up banners, booklets to ensure they are on brand and produced in an environmentally friendly way. If you're passionate about inspiring and supporting young people to learn, and to realise their creative, cultural and career aspirations through film and the moving image, we'd love to hear from you. Key experience and skills we're looking for is as follows: Experience of managing email campaigns for a variety of audiences, including drafting content, Email Service Provider (ESP) management, A/B testing and performance analysis. A good understanding of email data (open rate, click through rate, click through open rate etc.) and how to analyse it in order to inform on-going activity. Experience of using a range of analytics tools to help monitor, optimise and evaluate campaign performance including Google Analytics, CRMs and ESPs. Experience of using Customer Relationship Management systems to segment audiences, create campaigns, target audiences and report on activity. Experience of working on marketing and communications campaigns across owned, paid and earned channels. Management of campaigns and implementing tracking, undertaking evaluation based on performance of KPIs. Experience of copywriting and producing content for a range of channels and audiences. We're particularly interested to receive applications from candidates who have the below, although this is not essential: A good understanding of the education market and how teachers can use film (and the arts more broadly) to meet their teaching and learning objectives. A love and knowledge of film. If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. Alice can be reached at . Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Apr 02, 2026
Full time
Charity People is delighted to be partnering with a film charity to recruit for their next Marketing Officer. This organisation is the UK's leading charity for film in education and the community, providing screen industry careers information and advice, supporting young filmmakers, and bringing the power of moving image storytelling into classroom teaching. Marketing Officer Contract: Permanent position Salary: £28,400 per annum Location: Hybrid role with minimum one day per week based at the charity office in either London, Cardiff, Belfast, Edinburgh and Salford Hours: Full-time, 35 hours per week Closing date for applications: 9am on Friday 10th April Interviews: Interviews will be held remotely on Wednesday 22nd and Friday 24th of April Core responsibilities within your role will be to: Email communications - management and scheduling of all email communications to the charity's database and external audiences, management of email communication's calendar, management of Email Service Provider (Salesforce Marketing Cloud), maintaining integrity of email contact list, and writing copy, building, segmenting and sending emails. Support the Marketing Manager with planning, copywriting and coordination of the marketing of the charity's campaigns across paid, organic and earned media. Take the lead on delivery and evaluation of specific marketing campaigns. CRM reporting, including setting up dashboards, creating effective reports and working closely with Product & Technology team to ensure CRM is being used to its full potential. Ongoing analysis of email reporting and performance to inform future marketing and communications strategies and plans. Ensure all emails are on brand; both look and feel and tone of voice. Ensure all email campaigns adhere to GDPR consent and data capture regulations. Work with colleagues in national teams (England, Scotland, Wales and Northern Ireland), and other departments to plan and execute regional email campaigns. Work with the Marketing Manager to implement, monitor and develop automated e-communications journeys to enhance both marketing and customer service experiences for the organisation's audiences. Manage any printed marketing materials such as leaflets, pull up banners, booklets to ensure they are on brand and produced in an environmentally friendly way. If you're passionate about inspiring and supporting young people to learn, and to realise their creative, cultural and career aspirations through film and the moving image, we'd love to hear from you. Key experience and skills we're looking for is as follows: Experience of managing email campaigns for a variety of audiences, including drafting content, Email Service Provider (ESP) management, A/B testing and performance analysis. A good understanding of email data (open rate, click through rate, click through open rate etc.) and how to analyse it in order to inform on-going activity. Experience of using a range of analytics tools to help monitor, optimise and evaluate campaign performance including Google Analytics, CRMs and ESPs. Experience of using Customer Relationship Management systems to segment audiences, create campaigns, target audiences and report on activity. Experience of working on marketing and communications campaigns across owned, paid and earned channels. Management of campaigns and implementing tracking, undertaking evaluation based on performance of KPIs. Experience of copywriting and producing content for a range of channels and audiences. We're particularly interested to receive applications from candidates who have the below, although this is not essential: A good understanding of the education market and how teachers can use film (and the arts more broadly) to meet their teaching and learning objectives. A love and knowledge of film. If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. Alice can be reached at . Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
CRM & Lead Generation Executive (Hybrid - Kelso) We're looking for a CRM & Lead Generation Executive to take ownership of our HubSpot CRM, drive targeted campaigns and support pipeline growth across the business. Location: Pinnaclehill, Kelso (Hybrid home working) Reports to: Chief Commercial Officer The Role This is a hands on, commercially focused position responsible for planning, building and executing below the line activity to support: Lead generation Customer engagement Sales pipeline growth You'll own the day to day administration of HubSpot CRM, build targeted email and telemarketing campaigns and support our Business Development team with structured follow ups and accurate reporting. This position requires a proactive approach, strong problem solving abilities and excellent communication skills. Competitive salary Group Personal Pension Private Health Insurance after 3 years of service Bike to work scheme Electric car scheme What You'll Be Doing CRM (HubSpot) Management Maintain accurate, up to date customer and prospect records Manage lists, segments, lifecycle stages and naming conventions Identify data gaps and improve CRM data quality Ensure compliance and best practice processes Data Segmentation & List Management Build targeted campaign segments by industry, geography, buying stage and engagement Manage suppression lists and GDPR compliance Align lists with commercial priorities and territories Email Campaigns Build and deploy campaigns (promotions, product updates, reactivation, events, nurture journeys) Collaborate on campaign copy and messaging Monitor open rates, click rates and conversions Recommend optimisations based on performance data Telemarketing Campaigns Plan and execute outbound calling campaigns Maintain scripts and structured follow ups Log all activity and outcomes in HubSpot Support lead qualification and opportunity progression BDM & Pipeline Support Coordinate follow ups, call backs and appointments Maintain pipeline hygiene in HubSpot Produce activity summaries and basic dashboardsSupport reporting and continuous improvement What We're Looking For Essential: Experience using a CRM system (HubSpot preferred) Strong data segmentation and list management skills Experience building or supporting email campaigns Confident communicator (phone and email) Highly organised with strong attention to detail Understanding of GDPR and consent management Experience supporting B2B lead generation and pipeline processes Desirable: Experience with HubSpot Marketing Hub (workflows, forms, reporting) You'll Thrive If You Are: Proactive and solutions focused Commercially aware Analytical and improvement driven Collaborative with Sales and Marketing teams Reliable with strong follow through Why Join Us? You'll play a pivotal role in strengthening our sales pipeline and customer engagement strategy. This is a great opportunity for someone who wants ownership of CRM performance and direct impact on commercial growth. Scotmas Group Scotmas Group is headquartered in Kelso in the Scottish Borders. We are a world leader in hygiene protection and water treatment, developing and manufacturing products that protect against insect and water borne diseases around the world. We are a B Corporation certified company committed to high quality jobs, apprenticeships and community impact. Apply If you are interested in the position and would like to know more or apply to be part of this forward thinking organisation, please send a copy of your updated CV and a cover letter highlighting your skills and experience to .
Apr 01, 2026
Full time
CRM & Lead Generation Executive (Hybrid - Kelso) We're looking for a CRM & Lead Generation Executive to take ownership of our HubSpot CRM, drive targeted campaigns and support pipeline growth across the business. Location: Pinnaclehill, Kelso (Hybrid home working) Reports to: Chief Commercial Officer The Role This is a hands on, commercially focused position responsible for planning, building and executing below the line activity to support: Lead generation Customer engagement Sales pipeline growth You'll own the day to day administration of HubSpot CRM, build targeted email and telemarketing campaigns and support our Business Development team with structured follow ups and accurate reporting. This position requires a proactive approach, strong problem solving abilities and excellent communication skills. Competitive salary Group Personal Pension Private Health Insurance after 3 years of service Bike to work scheme Electric car scheme What You'll Be Doing CRM (HubSpot) Management Maintain accurate, up to date customer and prospect records Manage lists, segments, lifecycle stages and naming conventions Identify data gaps and improve CRM data quality Ensure compliance and best practice processes Data Segmentation & List Management Build targeted campaign segments by industry, geography, buying stage and engagement Manage suppression lists and GDPR compliance Align lists with commercial priorities and territories Email Campaigns Build and deploy campaigns (promotions, product updates, reactivation, events, nurture journeys) Collaborate on campaign copy and messaging Monitor open rates, click rates and conversions Recommend optimisations based on performance data Telemarketing Campaigns Plan and execute outbound calling campaigns Maintain scripts and structured follow ups Log all activity and outcomes in HubSpot Support lead qualification and opportunity progression BDM & Pipeline Support Coordinate follow ups, call backs and appointments Maintain pipeline hygiene in HubSpot Produce activity summaries and basic dashboardsSupport reporting and continuous improvement What We're Looking For Essential: Experience using a CRM system (HubSpot preferred) Strong data segmentation and list management skills Experience building or supporting email campaigns Confident communicator (phone and email) Highly organised with strong attention to detail Understanding of GDPR and consent management Experience supporting B2B lead generation and pipeline processes Desirable: Experience with HubSpot Marketing Hub (workflows, forms, reporting) You'll Thrive If You Are: Proactive and solutions focused Commercially aware Analytical and improvement driven Collaborative with Sales and Marketing teams Reliable with strong follow through Why Join Us? You'll play a pivotal role in strengthening our sales pipeline and customer engagement strategy. This is a great opportunity for someone who wants ownership of CRM performance and direct impact on commercial growth. Scotmas Group Scotmas Group is headquartered in Kelso in the Scottish Borders. We are a world leader in hygiene protection and water treatment, developing and manufacturing products that protect against insect and water borne diseases around the world. We are a B Corporation certified company committed to high quality jobs, apprenticeships and community impact. Apply If you are interested in the position and would like to know more or apply to be part of this forward thinking organisation, please send a copy of your updated CV and a cover letter highlighting your skills and experience to .
TPF Recruitment is proud to be partnering with a highly respected and well-established Accountancy Practice as they look to welcome an experienced Business Development Manager into their growing team. Our client is expanding their newly created Growth function and is seeking a dynamic Business Development Manager to support ongoing firmwide growth. This role will focus on driving new client acquisition by identifying, engaging and converting prospective clients across targeted sectors. Key Responsibilities Working closely with the Chief Growth Officer (CGO) and the wider Growth team, your responsibilities will include: Developing and executing lead-generation strategies in collaboration with the marketing team. Building and nurturing relationships with prospective clients, industry contacts and referral partners, involving relevant Partners when needed. Working collaboratively with Partners to hand over qualified leads with the appropriate supporting materials to facilitate successful conversion. Aligning closely with marketing to support targeted campaigns and outreach initiatives. Maintaining accurate and up-to-date records of all prospect interactions within the CRM system. Meeting or exceeding agreed sales and growth targets. Supporting additional projects or responsibilities that contribute to the firm's strategic objectives. Requirements The successful applicant will bring: A proven track record in B2B sales or business development, ideally within accountancy, finance, or professional services. Strong prospecting abilities and a proactive approach to generating opportunities. Excellent communication and interpersonal skills. Effective project management capabilities. Strong commercial awareness and the ability to understand complex client needs. A solid understanding of professional service offerings. Proficiency with CRM systems and managing a sales pipeline. Benefits Benefits £50,000 - £60,000 dependent on experience and background, negotiable. A highly competitive benefits package is also on offer. Flexible/ Hybrid working. Parking Please apply for the vacancy or contact Luke Harrison for a confidential conversation.
Apr 01, 2026
Full time
TPF Recruitment is proud to be partnering with a highly respected and well-established Accountancy Practice as they look to welcome an experienced Business Development Manager into their growing team. Our client is expanding their newly created Growth function and is seeking a dynamic Business Development Manager to support ongoing firmwide growth. This role will focus on driving new client acquisition by identifying, engaging and converting prospective clients across targeted sectors. Key Responsibilities Working closely with the Chief Growth Officer (CGO) and the wider Growth team, your responsibilities will include: Developing and executing lead-generation strategies in collaboration with the marketing team. Building and nurturing relationships with prospective clients, industry contacts and referral partners, involving relevant Partners when needed. Working collaboratively with Partners to hand over qualified leads with the appropriate supporting materials to facilitate successful conversion. Aligning closely with marketing to support targeted campaigns and outreach initiatives. Maintaining accurate and up-to-date records of all prospect interactions within the CRM system. Meeting or exceeding agreed sales and growth targets. Supporting additional projects or responsibilities that contribute to the firm's strategic objectives. Requirements The successful applicant will bring: A proven track record in B2B sales or business development, ideally within accountancy, finance, or professional services. Strong prospecting abilities and a proactive approach to generating opportunities. Excellent communication and interpersonal skills. Effective project management capabilities. Strong commercial awareness and the ability to understand complex client needs. A solid understanding of professional service offerings. Proficiency with CRM systems and managing a sales pipeline. Benefits Benefits £50,000 - £60,000 dependent on experience and background, negotiable. A highly competitive benefits package is also on offer. Flexible/ Hybrid working. Parking Please apply for the vacancy or contact Luke Harrison for a confidential conversation.
About Action for Pulmonary Fibrosis Action for Pulmonary Fibrosis (APF) is the UK s leading patient charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis. Our mission is underpinned by values of compassionate, bold, expert and collaborative. We believe in creating a supportive environment in which both our employees and beneficiaries can thrive. Founded in 2013 by people affected by PF and clinicians, APF has grown into a respected national charity rooted in community and evidence. We provide trusted information and support, help a growing network of support groups, campaign to improve access to care and invest in research to bring hope of new treatments. APF strives to be an organisation of equity and inclusion, welcoming people from all backgrounds our team and volunteers aim to reflect the diverse communities we serve. We have just launched an ambitious five-year strategy (), co-created with the PF community, which focuses on expanding support, transforming care, and accelerating research. This strategy marks a step change with a clearer focus, stronger delivery model and greater ambition to ensure no one faces pulmonary fibrosis alone. Role purpose The Senior Challenge Fundraising Officer will lead the delivery and growth of APF s third-party and mass participation challenge events portfolio. This role exists to significantly grow income and participation by managing end-to-end third-party challenge events, developing community-facing charity-owned fundraising products and delivering excellent supporter stewardship Working closely with the Head of Fundraising and colleagues across Communications, Services and the Operations Team, you will increase recruitment, empower supporters to raise ambitious funds, and create journeys that encourage long-term engagement with APF. Success in this role means more people fundraising for APF, raising more income and feeling valued, supported and inspired to stay connected to our mission. Key Responsibilities 1. Grow participation in third party Manage the full lifecycle of third-party and mass participation challenge events, from planning and recruitment through to stewardship and re engagement. Develop and execute creative marketing strategies to boost participation and attract new event participants. Draft engaging promotional content that inspires and engages our supporters in collaboration with the Communications team. Promote third-party events proactively across relevant channels and networks. Work with the wider Fundraising team to improve and refine the stewardship journey for challenge participants to maximise the participant experience. Identify and pursue opportunities to grow participation in new and existing events. Attend key events as required, managing on-the day logistics and volunteer coordination. 2. Community Product Development Work with Head of Fundraising to shape and improve APF s fundraising offer and remote products. Test and refine new fundraising concepts that increase accessibility and broaden participation. Work collaboratively across teams to ensure our community fundraising products align with wider campaigns and strategic priorities. 3. Income growth and fundraiser mpowerment Inspire participants to achieve ambitious fundraising targets through engaging, creative communications. Develop and enhance fundraising materials, including participant packs and digital resources to support our fundraisers. Use insight and sector trends to identify opportunities to boost event visibility and maximise fundraising efforts. Monitor fundraising performance to ensure we re meeting targets and delivering strong ROI on our challenge activities. 4. Stewardship and re-engagement Foster personal connections with supporters through thoughtful, tailored stewardship that keeps them engaged and feeling valued. Create clear re-engagement plans to encourage repeat participation and long-term loyalty. Collaborate with wider Fundraising and Services teams to support acquisition and ensure our supporters have a smooth, high-quality supporter journey. Represent APF publicly when required, acting as a confident ambassador for the charity at events and in public settings. 5. Data, insight and compliance Support on the management of CRM data to enable accurate segmentation, performance tracking and reporting. Monitor recruitment, participation, income and ROI to help inform future planning and improvements. Maintain up-to-date knowledge with GDPR regulations and compliance and ensure personal data is handled responsibly and securely. Work closely with the Governance and Operations Manager to ensure our fundraising activities are fully compliant with GDPR and the Code of Fundraising Practice. How to apply Please submit a CV and a covering letter (maximum of two pages) highlighting your skills and suitability to the role, reflecting the key responsibilities in the job description. First stage interviews to be held virtually on 1st May 2026, second stage interviews to be held at the Peterborough office on 8th May 2026.
Apr 01, 2026
Full time
About Action for Pulmonary Fibrosis Action for Pulmonary Fibrosis (APF) is the UK s leading patient charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis. Our mission is underpinned by values of compassionate, bold, expert and collaborative. We believe in creating a supportive environment in which both our employees and beneficiaries can thrive. Founded in 2013 by people affected by PF and clinicians, APF has grown into a respected national charity rooted in community and evidence. We provide trusted information and support, help a growing network of support groups, campaign to improve access to care and invest in research to bring hope of new treatments. APF strives to be an organisation of equity and inclusion, welcoming people from all backgrounds our team and volunteers aim to reflect the diverse communities we serve. We have just launched an ambitious five-year strategy (), co-created with the PF community, which focuses on expanding support, transforming care, and accelerating research. This strategy marks a step change with a clearer focus, stronger delivery model and greater ambition to ensure no one faces pulmonary fibrosis alone. Role purpose The Senior Challenge Fundraising Officer will lead the delivery and growth of APF s third-party and mass participation challenge events portfolio. This role exists to significantly grow income and participation by managing end-to-end third-party challenge events, developing community-facing charity-owned fundraising products and delivering excellent supporter stewardship Working closely with the Head of Fundraising and colleagues across Communications, Services and the Operations Team, you will increase recruitment, empower supporters to raise ambitious funds, and create journeys that encourage long-term engagement with APF. Success in this role means more people fundraising for APF, raising more income and feeling valued, supported and inspired to stay connected to our mission. Key Responsibilities 1. Grow participation in third party Manage the full lifecycle of third-party and mass participation challenge events, from planning and recruitment through to stewardship and re engagement. Develop and execute creative marketing strategies to boost participation and attract new event participants. Draft engaging promotional content that inspires and engages our supporters in collaboration with the Communications team. Promote third-party events proactively across relevant channels and networks. Work with the wider Fundraising team to improve and refine the stewardship journey for challenge participants to maximise the participant experience. Identify and pursue opportunities to grow participation in new and existing events. Attend key events as required, managing on-the day logistics and volunteer coordination. 2. Community Product Development Work with Head of Fundraising to shape and improve APF s fundraising offer and remote products. Test and refine new fundraising concepts that increase accessibility and broaden participation. Work collaboratively across teams to ensure our community fundraising products align with wider campaigns and strategic priorities. 3. Income growth and fundraiser mpowerment Inspire participants to achieve ambitious fundraising targets through engaging, creative communications. Develop and enhance fundraising materials, including participant packs and digital resources to support our fundraisers. Use insight and sector trends to identify opportunities to boost event visibility and maximise fundraising efforts. Monitor fundraising performance to ensure we re meeting targets and delivering strong ROI on our challenge activities. 4. Stewardship and re-engagement Foster personal connections with supporters through thoughtful, tailored stewardship that keeps them engaged and feeling valued. Create clear re-engagement plans to encourage repeat participation and long-term loyalty. Collaborate with wider Fundraising and Services teams to support acquisition and ensure our supporters have a smooth, high-quality supporter journey. Represent APF publicly when required, acting as a confident ambassador for the charity at events and in public settings. 5. Data, insight and compliance Support on the management of CRM data to enable accurate segmentation, performance tracking and reporting. Monitor recruitment, participation, income and ROI to help inform future planning and improvements. Maintain up-to-date knowledge with GDPR regulations and compliance and ensure personal data is handled responsibly and securely. Work closely with the Governance and Operations Manager to ensure our fundraising activities are fully compliant with GDPR and the Code of Fundraising Practice. How to apply Please submit a CV and a covering letter (maximum of two pages) highlighting your skills and suitability to the role, reflecting the key responsibilities in the job description. First stage interviews to be held virtually on 1st May 2026, second stage interviews to be held at the Peterborough office on 8th May 2026.
Corporate Partnerships Officer Bowel Cancer UK is the UK s leading bowel cancer charity. We re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care. We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer. Job Summary for Corporate Partnerships Officer Join a high performing Partnerships and Philanthropy team of eight fundraisers specialising in securing high value support from corporates and charitable trusts. The ideal candidate will bring: Experience in fundraising and relationship management. Proven ability to develop and manage a fundraising portfolio. Strong relationship building skills and a proactive, creative approach. Excellent research, writing, presentation, and organisational capabilities. The confidence to work independently while contributing effectively to team goals Key Responsibilities Collaborate closely with the Senior Strategic Partnerships Manager, Corporate Partnerships Manager, and Senior Corporate Partnership Officers. Manage a portfolio of existing corporate partnerships, ensuring high quality stewardship and maximisation of income and mutual value. Develop and maintain a pipeline of new business opportunities. Lead or support: Charity of the Year partnerships. Corporate event management and support. Partnerships with pharmaceutical companies. Sponsorship initiatives. Cause Related Marketing (CRM) collaborations. Contribute significantly to achieving ambitious team fundraising targets. Help drive improvements for everyone affected by bowel cancer through impactful partnership work. Safeguarding Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment. Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.
Mar 31, 2026
Full time
Corporate Partnerships Officer Bowel Cancer UK is the UK s leading bowel cancer charity. We re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care. We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer. Job Summary for Corporate Partnerships Officer Join a high performing Partnerships and Philanthropy team of eight fundraisers specialising in securing high value support from corporates and charitable trusts. The ideal candidate will bring: Experience in fundraising and relationship management. Proven ability to develop and manage a fundraising portfolio. Strong relationship building skills and a proactive, creative approach. Excellent research, writing, presentation, and organisational capabilities. The confidence to work independently while contributing effectively to team goals Key Responsibilities Collaborate closely with the Senior Strategic Partnerships Manager, Corporate Partnerships Manager, and Senior Corporate Partnership Officers. Manage a portfolio of existing corporate partnerships, ensuring high quality stewardship and maximisation of income and mutual value. Develop and maintain a pipeline of new business opportunities. Lead or support: Charity of the Year partnerships. Corporate event management and support. Partnerships with pharmaceutical companies. Sponsorship initiatives. Cause Related Marketing (CRM) collaborations. Contribute significantly to achieving ambitious team fundraising targets. Help drive improvements for everyone affected by bowel cancer through impactful partnership work. Safeguarding Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment. Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.
About Us National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services because nobody with hearing loss should feel alone. About The Role Location: Hybrid - The Grange, Saunderton, Buckinghamshire Salary: £27,050.40 Contract: Fixed term - 18 months Hours: 35 hours per week The Supporter Care Officer role sits within the Supporter Services team, which forms an integral part of the Individual Giving team, within the Marketing Communications Department at Hearing Dogs for Deaf People. Working alongside another Supporter Services Officer and managed by the Supporter Care Manager, you will support the delivery of our Individual Giving programme, specifically in support of our Puppy Sponsorship Scheme. The delivery of exceptional supporter care across multiple channels lies at the heart of the Supporter Care team and forms an integral part of the Individual Giving retention strategy. In many instances, you will be the first line of enquiry either by telephone, email, social media, or letter (and occasionally face-to-face) for Hearing Dogs supporters. Building good internal relationships within our Charity is an important part of this role as you will be working with various teams. KEY TASKS OF THE ROLE: Stewardship Present a professional, positive, and proactive approach to supporter care and adherence to best practice regarding stewardship and supporter engagement. Be proactive in stewardship process improvement and development, maintaining up-to-date guidance notes for areas of your work. Ensure all interactions with supporters are logged in the CRM system and where appropriate passed on to the relevant team(s) in a timely manner. Use KPIs and SLAs to track, measure, and report on performance to ensure supporter care consistently meets our high standards. Puppy Sponsorship Process telephone, post and email enquiries/donations regarding and related to the Puppy Sponsorship Scheme, and ensure that all queries are responded to and resolved within recommended stewardship guidelines and timeframes for the team. Assist with maintenance of Puppy Sponsorship data on the Charity s CRM to ensure supporter records are up-to-date and accurate, flagging any issues to the Supporter Services Manager. Promptly action any tasks set via the CRM system. Learn other aspects of Puppy Sponsorship activity and process as required, to support the wider team, and ensure that high standards of supporter care are maintained at all times, particularly noting pinch points in the team calendar. Appeal Data & Fundraising Activity Prepare data for Puppy Sponsorship updates and build email communications. Assist with the production and cleaning of mailing files to support fundraising appeals, raffles, lotteries, and other products. Provide additional support to the other areas of the Supporter Services team, learning processes as necessary at times of increased fundraising activity and to ensure supporter care standards are adequately maintained during holiday periods. Additional Requirements Be able to talk knowledgeably and enthusiastically about our work, specifically the Puppy Sponsorship Scheme. Conduct yourself in a professional manner at all times. Treat all supporter personal information according to GDPR requirements. Adhere to the Hearing Dogs Equal Opportunities statement and polices. You will occasionally be required to perform other tasks, such as working at Charity events where Puppy Sponsorship is being promoted, which fall outside of your usual working hours. About You The following attributes are considered essential for the job: Qualifications (GCSE equivalent) in Maths and English Administration experience, particularly within a customer relationship database (CRM) Experience of working in a customer service environment IT competency with all Microsoft packages Excellent ability to communicate effectively both verbally and in writing, showing good attention to detail Customer-centric approach to ensure all supporters have the best possible experience of our Charity Work well with a range of people Recognise and embrace the role in an energetic and positive way Approaches the role with a balance of kindness and fairness The following attributes are considered desirable for the job: British Sign Language qualification Experience of working with people with Hearing Loss Awareness of Hearing Link and Hearing Dog range of services Experience of working within the voluntary sector Please apply by providing your CV and Cover Letter by 10th April 2026.
Mar 27, 2026
Full time
About Us National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services because nobody with hearing loss should feel alone. About The Role Location: Hybrid - The Grange, Saunderton, Buckinghamshire Salary: £27,050.40 Contract: Fixed term - 18 months Hours: 35 hours per week The Supporter Care Officer role sits within the Supporter Services team, which forms an integral part of the Individual Giving team, within the Marketing Communications Department at Hearing Dogs for Deaf People. Working alongside another Supporter Services Officer and managed by the Supporter Care Manager, you will support the delivery of our Individual Giving programme, specifically in support of our Puppy Sponsorship Scheme. The delivery of exceptional supporter care across multiple channels lies at the heart of the Supporter Care team and forms an integral part of the Individual Giving retention strategy. In many instances, you will be the first line of enquiry either by telephone, email, social media, or letter (and occasionally face-to-face) for Hearing Dogs supporters. Building good internal relationships within our Charity is an important part of this role as you will be working with various teams. KEY TASKS OF THE ROLE: Stewardship Present a professional, positive, and proactive approach to supporter care and adherence to best practice regarding stewardship and supporter engagement. Be proactive in stewardship process improvement and development, maintaining up-to-date guidance notes for areas of your work. Ensure all interactions with supporters are logged in the CRM system and where appropriate passed on to the relevant team(s) in a timely manner. Use KPIs and SLAs to track, measure, and report on performance to ensure supporter care consistently meets our high standards. Puppy Sponsorship Process telephone, post and email enquiries/donations regarding and related to the Puppy Sponsorship Scheme, and ensure that all queries are responded to and resolved within recommended stewardship guidelines and timeframes for the team. Assist with maintenance of Puppy Sponsorship data on the Charity s CRM to ensure supporter records are up-to-date and accurate, flagging any issues to the Supporter Services Manager. Promptly action any tasks set via the CRM system. Learn other aspects of Puppy Sponsorship activity and process as required, to support the wider team, and ensure that high standards of supporter care are maintained at all times, particularly noting pinch points in the team calendar. Appeal Data & Fundraising Activity Prepare data for Puppy Sponsorship updates and build email communications. Assist with the production and cleaning of mailing files to support fundraising appeals, raffles, lotteries, and other products. Provide additional support to the other areas of the Supporter Services team, learning processes as necessary at times of increased fundraising activity and to ensure supporter care standards are adequately maintained during holiday periods. Additional Requirements Be able to talk knowledgeably and enthusiastically about our work, specifically the Puppy Sponsorship Scheme. Conduct yourself in a professional manner at all times. Treat all supporter personal information according to GDPR requirements. Adhere to the Hearing Dogs Equal Opportunities statement and polices. You will occasionally be required to perform other tasks, such as working at Charity events where Puppy Sponsorship is being promoted, which fall outside of your usual working hours. About You The following attributes are considered essential for the job: Qualifications (GCSE equivalent) in Maths and English Administration experience, particularly within a customer relationship database (CRM) Experience of working in a customer service environment IT competency with all Microsoft packages Excellent ability to communicate effectively both verbally and in writing, showing good attention to detail Customer-centric approach to ensure all supporters have the best possible experience of our Charity Work well with a range of people Recognise and embrace the role in an energetic and positive way Approaches the role with a balance of kindness and fairness The following attributes are considered desirable for the job: British Sign Language qualification Experience of working with people with Hearing Loss Awareness of Hearing Link and Hearing Dog range of services Experience of working within the voluntary sector Please apply by providing your CV and Cover Letter by 10th April 2026.
ABOUT KIDS CANCER CHARITY Kids Cancer Charity have been supporting children affected by cancer from all over the UK since 1989. Life changes when a child is diagnosed with cancer, every aspect of their life and that of their family is thrown into turmoil. We offer support through our care breaks and Play Therapy during treatment and beyond. We are looking for a passionate, talented Individual Giving Manager to join our ambitious, successful Fundraising team that has been growing year-on-year since 1989 as we approach our new fundraising strategy. JOB DESCRIPTION The Individual Giving Manager will lead the development of Kids Cancer Charity s first comprehensive individual giving programme, building all activity from the ground up. This includes designing compelling supporter propositions, establishing donor journeys, and creating engaging campaigns that drive acquisition and long-term support. A key part of the role will be scoping, procuring, and managing external suppliers, agencies, platforms, and partners required to deliver individual giving products and activity. This includes the development and future launch of new income streams for Kids Cancer Charity, such as a charity lottery, as well as regular giving, legacy marketing, and in-memory giving opportunities. The postholder will play a central role in shaping the future of supporter engagement at Kids Cancer Charity, introducing best practice, ensuring strong stewardship, and embedding a supporter centred culture across the organisation. JOB PURPOSE To develop, launch, and grow Kids Cancer Charity s first individual giving programme, building sustainable income streams that support our vital work in supporting children affected by cancer in the UK. As the first dedicated individual giving role, you will design the strategy and deliver hands on activity, creating compelling propositions, supporter journeys and campaigns across regular giving, one off gifts, lottery, legacies and in memory giving. KEY TASKS AND RESPONSIBILITIES Planning and Strategy Develop Kids Cancer Charity s first Individual Giving strategy, setting clear plans, targets, and opportunities for growth across all giving products. Introduce and embed best practice in compliance, data management, supporter care, and ethical fundraising. Supplier and Partner Development Scope organisational needs and procure/manage suppliers, agencies and platforms required to deliver individual giving activity. Lead onboarding and manage delivery to agreed standards, budgets and timelines. Supporter Engagement and Campaign Development Design end to end supporter journeys (acquisition, welcome, nurture, upgrade, reactivation, retention). Plan and deliver multi channel campaigns (digital, social, email, paid, direct mail) to acquire, retain and engage supporters. Build audience understanding through segmentation, insight and experimentation. Work closely with other teams to embed Individual Giving into the organisation. Product Development Scope and pilot propositions for: Regular Giving, Digital one off, Charity Lottery, Legacy Giving, In Memory, Appeals/integrated campaigns, and Mid value. Produce product business cases with KPIs, budgets, phasing and implementation plans. Reporting and Evaluation Establish reporting and monitoring frameworks for Individual Giving activity. Use early data and insight to inform decision making, future planning, and product development. Ensure all activity complies with the Fundraising Regulator s Code of Practice, GDPR, PECR and Gambling Commission requirements. Monitor and report on individual giving performance against KPIs and targets, reporting on performance to the General Manager. Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the General Manager, Act as an ambassador for the charity, supporting a culture of collaboration, learning and innovation. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of Kids Cancer Charity s compliance programme. Demonstrate and uphold the Society s values and behavioural standards at all times. Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Demonstrable experience of individual giving across multiple products, which may include regular giving, one off gifts, lottery, legacy giving, in memory giving, and appeals. Ability to craft compelling supporter propositions and use storytelling to communicate impact and motivate giving. Proven track record designing and managing supporter journeys that improve acquisition, retention, and lifetime value. Experience of delivering multi channel integrated acquisition campaigns, (digital and offline approaches). Experience of procuring and managing suppliers, agencies, and platforms, ensuring high quality delivery and value for money. Data driven mindset, comfortable with metrics, segmentation, reporting, insight gathering, and budget forecasting. Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity. Strong understanding of CRM systems and fundraising technologies, and how these support effective individual giving programmes. Understanding of fundraising regulation, GDPR, and ethical fundraising practices. Experience managing budgets and ensuring effective allocation of resources. Comfortable working in an environment where systems, processes, and programmes are being built from the ground up. Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of Kids Cancer Charity s mission, values and strategic priorities. Experience of working in a charity or organisation where individual giving programmes have been developed from the ground up. Experience of launching new giving products such as lotteries, regular giving propositions, or digital donation platforms. Knowledge of fundraising compliance frameworks, including the Gambling Commission requirements (or similar relevant regulation). Understanding of digital fundraising trends, including peer to peer fundraising and integrated digital journeys.
Mar 26, 2026
Full time
ABOUT KIDS CANCER CHARITY Kids Cancer Charity have been supporting children affected by cancer from all over the UK since 1989. Life changes when a child is diagnosed with cancer, every aspect of their life and that of their family is thrown into turmoil. We offer support through our care breaks and Play Therapy during treatment and beyond. We are looking for a passionate, talented Individual Giving Manager to join our ambitious, successful Fundraising team that has been growing year-on-year since 1989 as we approach our new fundraising strategy. JOB DESCRIPTION The Individual Giving Manager will lead the development of Kids Cancer Charity s first comprehensive individual giving programme, building all activity from the ground up. This includes designing compelling supporter propositions, establishing donor journeys, and creating engaging campaigns that drive acquisition and long-term support. A key part of the role will be scoping, procuring, and managing external suppliers, agencies, platforms, and partners required to deliver individual giving products and activity. This includes the development and future launch of new income streams for Kids Cancer Charity, such as a charity lottery, as well as regular giving, legacy marketing, and in-memory giving opportunities. The postholder will play a central role in shaping the future of supporter engagement at Kids Cancer Charity, introducing best practice, ensuring strong stewardship, and embedding a supporter centred culture across the organisation. JOB PURPOSE To develop, launch, and grow Kids Cancer Charity s first individual giving programme, building sustainable income streams that support our vital work in supporting children affected by cancer in the UK. As the first dedicated individual giving role, you will design the strategy and deliver hands on activity, creating compelling propositions, supporter journeys and campaigns across regular giving, one off gifts, lottery, legacies and in memory giving. KEY TASKS AND RESPONSIBILITIES Planning and Strategy Develop Kids Cancer Charity s first Individual Giving strategy, setting clear plans, targets, and opportunities for growth across all giving products. Introduce and embed best practice in compliance, data management, supporter care, and ethical fundraising. Supplier and Partner Development Scope organisational needs and procure/manage suppliers, agencies and platforms required to deliver individual giving activity. Lead onboarding and manage delivery to agreed standards, budgets and timelines. Supporter Engagement and Campaign Development Design end to end supporter journeys (acquisition, welcome, nurture, upgrade, reactivation, retention). Plan and deliver multi channel campaigns (digital, social, email, paid, direct mail) to acquire, retain and engage supporters. Build audience understanding through segmentation, insight and experimentation. Work closely with other teams to embed Individual Giving into the organisation. Product Development Scope and pilot propositions for: Regular Giving, Digital one off, Charity Lottery, Legacy Giving, In Memory, Appeals/integrated campaigns, and Mid value. Produce product business cases with KPIs, budgets, phasing and implementation plans. Reporting and Evaluation Establish reporting and monitoring frameworks for Individual Giving activity. Use early data and insight to inform decision making, future planning, and product development. Ensure all activity complies with the Fundraising Regulator s Code of Practice, GDPR, PECR and Gambling Commission requirements. Monitor and report on individual giving performance against KPIs and targets, reporting on performance to the General Manager. Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the General Manager, Act as an ambassador for the charity, supporting a culture of collaboration, learning and innovation. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of Kids Cancer Charity s compliance programme. Demonstrate and uphold the Society s values and behavioural standards at all times. Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Demonstrable experience of individual giving across multiple products, which may include regular giving, one off gifts, lottery, legacy giving, in memory giving, and appeals. Ability to craft compelling supporter propositions and use storytelling to communicate impact and motivate giving. Proven track record designing and managing supporter journeys that improve acquisition, retention, and lifetime value. Experience of delivering multi channel integrated acquisition campaigns, (digital and offline approaches). Experience of procuring and managing suppliers, agencies, and platforms, ensuring high quality delivery and value for money. Data driven mindset, comfortable with metrics, segmentation, reporting, insight gathering, and budget forecasting. Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity. Strong understanding of CRM systems and fundraising technologies, and how these support effective individual giving programmes. Understanding of fundraising regulation, GDPR, and ethical fundraising practices. Experience managing budgets and ensuring effective allocation of resources. Comfortable working in an environment where systems, processes, and programmes are being built from the ground up. Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of Kids Cancer Charity s mission, values and strategic priorities. Experience of working in a charity or organisation where individual giving programmes have been developed from the ground up. Experience of launching new giving products such as lotteries, regular giving propositions, or digital donation platforms. Knowledge of fundraising compliance frameworks, including the Gambling Commission requirements (or similar relevant regulation). Understanding of digital fundraising trends, including peer to peer fundraising and integrated digital journeys.
Contract type Permanent Location Whittington with some flexibility for remote working Hours Full time (37.5 hours per week) with flexibility to work evenings and weekends when required Annual salary Starting from C1 £27,355.42 with the ability to progress to C3 £30,308 Last day to apply 29/03/2026 Reporting to the Individual Giving Manager, the postholder will help deliver an ambitious programme, driving the recruitment, development, and retention of supporters across appeals, campaigns, lottery, and regular giving to generate sustainable income and lasting impact. Knowledge and experience Essential Experience in data management Knowledge of effective campaign or project planning Experience of researching and developing content for fundraising Experience of creating communications for a variety of audiences and channels Experience of analysing campaign results and using insight to optimise future campaigns Experience of collaborative working with multiple internal and external partners to deliver projects Proven track record of working to and achieving targets Desirable Managing direct marketing campaigns in a charity environment Values Exhibits our hospice values and behaviours Skills Essential Confidence using CRM systems Working to deadlines A creative thinker Data led Strong attention to detail Organised Excellent interpersonal and communication skills Effective Diary management Personal Attributes Empathetic Team player Able to work under pressure Collaborative Ambassador for St Giles Hospice Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Mar 18, 2026
Full time
Contract type Permanent Location Whittington with some flexibility for remote working Hours Full time (37.5 hours per week) with flexibility to work evenings and weekends when required Annual salary Starting from C1 £27,355.42 with the ability to progress to C3 £30,308 Last day to apply 29/03/2026 Reporting to the Individual Giving Manager, the postholder will help deliver an ambitious programme, driving the recruitment, development, and retention of supporters across appeals, campaigns, lottery, and regular giving to generate sustainable income and lasting impact. Knowledge and experience Essential Experience in data management Knowledge of effective campaign or project planning Experience of researching and developing content for fundraising Experience of creating communications for a variety of audiences and channels Experience of analysing campaign results and using insight to optimise future campaigns Experience of collaborative working with multiple internal and external partners to deliver projects Proven track record of working to and achieving targets Desirable Managing direct marketing campaigns in a charity environment Values Exhibits our hospice values and behaviours Skills Essential Confidence using CRM systems Working to deadlines A creative thinker Data led Strong attention to detail Organised Excellent interpersonal and communication skills Effective Diary management Personal Attributes Empathetic Team player Able to work under pressure Collaborative Ambassador for St Giles Hospice Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Salary: £64,093 Contract: Permanent Location: London Hybrid, 2-3 days per week in Angel office Closing date: ASAP Benefits: 24-28 Days annual leave & option to buy/sell more, up to 5% pension contribution, Employee assistance programme, Life assurance cover, Health cash plan We are very excited to be looking for a Head of Philanthropy to join a national disability charity, supporting people with complex disabilities to live connected and included lives. With a new organisational strategy and recently implemented CRM system, the Head of Philanthropy will play a crucial role in shaping long-term philanthropic growth. Reporting to the Chief Fundraising & Marketing Officer, you will lead a talented team to develop an ambitious major donor programme, build a robust pipeline of high-value multi-year gifts, and create compelling propositions that inspire high-net-worth supporters. As a skilled communicator, you ll work effectively across a large and complex organisation, engaging senior stakeholders, ambassadors and donor networks to maximise opportunities and drive long-term impact for people with complex disabilities. To be successful as the Head of Philanthropy you will need: Significant experience delivering and transforming a major donor programme, including securing multi-year, high-value gifts. Strong strategic leadership skills, with experience developing and leading high-performing teams. Outstanding relationship-building abilities, with the confidence and communication skills to influence senior stakeholders and engage high-net-worth individuals effectively. If you would like to discuss this role with us, please contact us and quote the reference 2908JP Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency. If enough applications are received the charity reserve the right to end the application period sooner.
Mar 11, 2026
Full time
Salary: £64,093 Contract: Permanent Location: London Hybrid, 2-3 days per week in Angel office Closing date: ASAP Benefits: 24-28 Days annual leave & option to buy/sell more, up to 5% pension contribution, Employee assistance programme, Life assurance cover, Health cash plan We are very excited to be looking for a Head of Philanthropy to join a national disability charity, supporting people with complex disabilities to live connected and included lives. With a new organisational strategy and recently implemented CRM system, the Head of Philanthropy will play a crucial role in shaping long-term philanthropic growth. Reporting to the Chief Fundraising & Marketing Officer, you will lead a talented team to develop an ambitious major donor programme, build a robust pipeline of high-value multi-year gifts, and create compelling propositions that inspire high-net-worth supporters. As a skilled communicator, you ll work effectively across a large and complex organisation, engaging senior stakeholders, ambassadors and donor networks to maximise opportunities and drive long-term impact for people with complex disabilities. To be successful as the Head of Philanthropy you will need: Significant experience delivering and transforming a major donor programme, including securing multi-year, high-value gifts. Strong strategic leadership skills, with experience developing and leading high-performing teams. Outstanding relationship-building abilities, with the confidence and communication skills to influence senior stakeholders and engage high-net-worth individuals effectively. If you would like to discuss this role with us, please contact us and quote the reference 2908JP Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency. If enough applications are received the charity reserve the right to end the application period sooner.
