Fundraising Officer Temporary, 1-3 months, likely to become permanent £15.38-£16.41 PAYE, plus holiday pay per hour (£30K-£32K FTE) 37.5 hours per week 2-3 days in Epsom office, then remote Interviews, w/c 16th, start w/c 23rd February Charity People are thrilled to be working with a health related charity who helping people living with a condition to regain confidence through workshops and community-based services. The charity have been around for over thirty years and have carried out some incredible work over this time. This is an exciting time to join this charity as they are going through a period of significant growth and are seeking a proactive and motivated Fundraising Officer to support the expansion of their individual giving and challenge events programmes. This is a fantastic opportunity for anyone with fundraising experience, you can really make this role your own and see the benefits day to day of the work the charity carries out. This role requires a self-starter, who can use their initiative to take charge and go out to achieve their fundraising activities. The team are brilliant, work collaboratively and flexibly, and really care about their staff and their services. It would be an excellent career development opportunity too. In this role, you will steward individual donors and event participants, develop supporter journeys, donor engagement, create engaging communications, and use data insights to strengthen engagement and retention. You will manage online fundraising platforms, support key fundraising campaigns, and play an important part in delivering their charity events. You will also collaborate closely with the Head of Fundraising, Marketing and Communications and help ensure accurate supporter data is maintained. I'm looking for someone with sound fundraising experience, strong organisation and communication skills, and a confident, positive approach. Experience with individual giving, supporter journeys and charity CRM's is essential. This role is initially a temporary role with the expectation to become permanent to the successful postholder fairly quickly. There is an urgent need for someone to be in post, so we are looking to move fast, with interviews week commencing the 16th February, and starting soon after. Please apply without delay, candidates are being sent on a rolling basis. Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Feb 12, 2026
Seasonal
Fundraising Officer Temporary, 1-3 months, likely to become permanent £15.38-£16.41 PAYE, plus holiday pay per hour (£30K-£32K FTE) 37.5 hours per week 2-3 days in Epsom office, then remote Interviews, w/c 16th, start w/c 23rd February Charity People are thrilled to be working with a health related charity who helping people living with a condition to regain confidence through workshops and community-based services. The charity have been around for over thirty years and have carried out some incredible work over this time. This is an exciting time to join this charity as they are going through a period of significant growth and are seeking a proactive and motivated Fundraising Officer to support the expansion of their individual giving and challenge events programmes. This is a fantastic opportunity for anyone with fundraising experience, you can really make this role your own and see the benefits day to day of the work the charity carries out. This role requires a self-starter, who can use their initiative to take charge and go out to achieve their fundraising activities. The team are brilliant, work collaboratively and flexibly, and really care about their staff and their services. It would be an excellent career development opportunity too. In this role, you will steward individual donors and event participants, develop supporter journeys, donor engagement, create engaging communications, and use data insights to strengthen engagement and retention. You will manage online fundraising platforms, support key fundraising campaigns, and play an important part in delivering their charity events. You will also collaborate closely with the Head of Fundraising, Marketing and Communications and help ensure accurate supporter data is maintained. I'm looking for someone with sound fundraising experience, strong organisation and communication skills, and a confident, positive approach. Experience with individual giving, supporter journeys and charity CRM's is essential. This role is initially a temporary role with the expectation to become permanent to the successful postholder fairly quickly. There is an urgent need for someone to be in post, so we are looking to move fast, with interviews week commencing the 16th February, and starting soon after. Please apply without delay, candidates are being sent on a rolling basis. Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Who Are They Theatre enjoys a special place within Northern Ireland s artistic landscape. As a prolific production house, their theatre is the beating cultural heart of Northern Ireland inspiring and entertaining audiences with both new and established plays and helping to launch the careers of some of their most famous actors, directors, and playwrights. This is a playhouse for all. They are a shared civic space for artists and audiences alike; a creative hub for theatre-making, nurturing talent and promoting the critical role of the arts in society Purpose of the Post The Fundraising Manager is a senior operational role within the theatre s Development and Marketing team, responsible for the effective delivery and implementation of the their fundraising activity. Working closely with the Head of Development& Marketing, the post holder will lead the day -to-day management of fundraising programmes across fundraising bodies, Trusts and Foundations, individual giving, corporate partnership and fundraising events, ensuring activity is well planned, delivered on time and meets agreed income and engagement objectives. The role will play a key delivery role in the their Fund for the Future fundraising initiative, supporting campaign implementation, donor stewardship and reporting, and helping to build sustainable, long -term income for the organisation. The Fundraising Manager will lead on fundraising events, manage and steward key donor and funder relationships, monitor income performance, and work collaboratively with colleagues across the organisation, particularly Creative Learning, Finance, Front of House and Production teams. Benefits Of course, They provide all the standard entitlements like an employer contributed pension and statutory pay for sickness, maternity, and paternity leave, but they also have some extras: • Additional paid day off for your birthday • Access to a free, confidential counselling service through their Employment Assistance Programme. Free beverages from their café/bar. • Discounted food from our café/bar. • Free tickets for Lyric productions. • Free period products in all bathrooms. Main Duties and Responsibilities FUNDRAISING • Deliver agreed fundraising plans and priorities, working closely with the Head of Development& Marketing. • Lead the day -to-day delivery of the Fund for the Future initiative, including donor stewardship, events, reporting and supporter engagement. • Manage the operational delivery of individual giving and membership activity, including their Membership • Manage and steward a portfolio of donors, funders and sponsors, acting as day-to-day relationship lead as agreed. • Monitor, track and report on fundraising income and performance against agreed targets. • Manage fundraising pipelines, deadlines and project plans to ensure timely delivery. • Support the development, writing and submission of funding applications, sponsorship proposals and donor communications. • Ensure accurate record keeping, compliance and reporting across all fundraising activity. • Work with the Finance department to ensure accurate allocation, coding and reporting of fundraising income, in line with best practice and compliance requirements. • Ensure all fundraising activity complies with GDPR, fundraising regulations and ethical standards. EVENT MANAGEMENT • Take operational lead on the planning and delivery of fundraising events, ensuring they are delivered to budget, schedule and agreed objectives. • Manage suppliers, logistics, budgets and internal stakeholders. • Monitor, track and report on event income, liaising with Finance on invoicing, cash donations and sponsorships. • Lead post -event evaluation and reporting, including income performance, return on investment and supporter engagement. SALES & MARKETING • Work closely with the Marketing team to deliver fundraising campaigns and communications. Manage communications for all donors and supporters, ensuring a high standard of stewardship. • Keep up-to-date with developments and best practice in fundraising within the charity and arts sectors. • Ensure all donor records are accurate, up to date and compliant with data protection legislation. Provide content and insight to support marketing activity, including funding success stories, impact reporting and donor recognition Personnel Specification Essential Criteria Either: • A degree-level qualification and a minimum of 3 years experience in fundraising, development, marketing or a related environment; OR • At least 4 years relevant professional experience in fundraising, development or income generation. • Proven experience of planning, managing and delivering fundraising activity with measurable outcomes. • First-class written and verbal communication skills, including experience of writing persuasive funding applications or donor communications. • Demonstrable ability to build and maintain relationships with people from all backgrounds, including excellent networking and stakeholder management skills. • Experience of event planning and delivery. • Experience of project management. • Strong organisational skills, with experience of managing multiple projects and deadlines. • High level of IT literacy, including CRM systems and Microsoft Office. • Competence in all marketing and CRM channels, such as DotDogital, LinkedIn and Craft CMS. Desirable Criteria • Proven track record in fundraising and donor stewardship. • Experience of making successful fundraising asks. • Experience of raising income through fundraising events. • Experience of contributing to or delivering a strategic or future-focused fundraising campaign. Experience of using Spektrix, including Opportunities and reporting. • Experience of working in, or strong interest in, theatre and the arts Location: Belfast Contract Type : Permanent Hours : Working hours are 37.5 per week (excluding breaks), normally worked between 9am to 5pm. Due to the nature of the business the post holder will also be required to work occasional evenings and weekends. Time off in lieu will be granted for any work done on a statutory holiday. Salary: £31,500 - £34,500 (plus 3% pension contribution) per annum, dependent on experience You may also have experience in the following: Fundraising Engagement Manager, Fundraising Manager, Fundraiser, Engagement Manager, Fundraising Executive, Fundraising Officer, Fundraising Assistant, Fundraising Administrator, Sales Executive, Business Development, Charity, Third Sector, NFP, etc. REF-
Feb 12, 2026
Full time
Who Are They Theatre enjoys a special place within Northern Ireland s artistic landscape. As a prolific production house, their theatre is the beating cultural heart of Northern Ireland inspiring and entertaining audiences with both new and established plays and helping to launch the careers of some of their most famous actors, directors, and playwrights. This is a playhouse for all. They are a shared civic space for artists and audiences alike; a creative hub for theatre-making, nurturing talent and promoting the critical role of the arts in society Purpose of the Post The Fundraising Manager is a senior operational role within the theatre s Development and Marketing team, responsible for the effective delivery and implementation of the their fundraising activity. Working closely with the Head of Development& Marketing, the post holder will lead the day -to-day management of fundraising programmes across fundraising bodies, Trusts and Foundations, individual giving, corporate partnership and fundraising events, ensuring activity is well planned, delivered on time and meets agreed income and engagement objectives. The role will play a key delivery role in the their Fund for the Future fundraising initiative, supporting campaign implementation, donor stewardship and reporting, and helping to build sustainable, long -term income for the organisation. The Fundraising Manager will lead on fundraising events, manage and steward key donor and funder relationships, monitor income performance, and work collaboratively with colleagues across the organisation, particularly Creative Learning, Finance, Front of House and Production teams. Benefits Of course, They provide all the standard entitlements like an employer contributed pension and statutory pay for sickness, maternity, and paternity leave, but they also have some extras: • Additional paid day off for your birthday • Access to a free, confidential counselling service through their Employment Assistance Programme. Free beverages from their café/bar. • Discounted food from our café/bar. • Free tickets for Lyric productions. • Free period products in all bathrooms. Main Duties and Responsibilities FUNDRAISING • Deliver agreed fundraising plans and priorities, working closely with the Head of Development& Marketing. • Lead the day -to-day delivery of the Fund for the Future initiative, including donor stewardship, events, reporting and supporter engagement. • Manage the operational delivery of individual giving and membership activity, including their Membership • Manage and steward a portfolio of donors, funders and sponsors, acting as day-to-day relationship lead as agreed. • Monitor, track and report on fundraising income and performance against agreed targets. • Manage fundraising pipelines, deadlines and project plans to ensure timely delivery. • Support the development, writing and submission of funding applications, sponsorship proposals and donor communications. • Ensure accurate record keeping, compliance and reporting across all fundraising activity. • Work with the Finance department to ensure accurate allocation, coding and reporting of fundraising income, in line with best practice and compliance requirements. • Ensure all fundraising activity complies with GDPR, fundraising regulations and ethical standards. EVENT MANAGEMENT • Take operational lead on the planning and delivery of fundraising events, ensuring they are delivered to budget, schedule and agreed objectives. • Manage suppliers, logistics, budgets and internal stakeholders. • Monitor, track and report on event income, liaising with Finance on invoicing, cash donations and sponsorships. • Lead post -event evaluation and reporting, including income performance, return on investment and supporter engagement. SALES & MARKETING • Work closely with the Marketing team to deliver fundraising campaigns and communications. Manage communications for all donors and supporters, ensuring a high standard of stewardship. • Keep up-to-date with developments and best practice in fundraising within the charity and arts sectors. • Ensure all donor records are accurate, up to date and compliant with data protection legislation. Provide content and insight to support marketing activity, including funding success stories, impact reporting and donor recognition Personnel Specification Essential Criteria Either: • A degree-level qualification and a minimum of 3 years experience in fundraising, development, marketing or a related environment; OR • At least 4 years relevant professional experience in fundraising, development or income generation. • Proven experience of planning, managing and delivering fundraising activity with measurable outcomes. • First-class written and verbal communication skills, including experience of writing persuasive funding applications or donor communications. • Demonstrable ability to build and maintain relationships with people from all backgrounds, including excellent networking and stakeholder management skills. • Experience of event planning and delivery. • Experience of project management. • Strong organisational skills, with experience of managing multiple projects and deadlines. • High level of IT literacy, including CRM systems and Microsoft Office. • Competence in all marketing and CRM channels, such as DotDogital, LinkedIn and Craft CMS. Desirable Criteria • Proven track record in fundraising and donor stewardship. • Experience of making successful fundraising asks. • Experience of raising income through fundraising events. • Experience of contributing to or delivering a strategic or future-focused fundraising campaign. Experience of using Spektrix, including Opportunities and reporting. • Experience of working in, or strong interest in, theatre and the arts Location: Belfast Contract Type : Permanent Hours : Working hours are 37.5 per week (excluding breaks), normally worked between 9am to 5pm. Due to the nature of the business the post holder will also be required to work occasional evenings and weekends. Time off in lieu will be granted for any work done on a statutory holiday. Salary: £31,500 - £34,500 (plus 3% pension contribution) per annum, dependent on experience You may also have experience in the following: Fundraising Engagement Manager, Fundraising Manager, Fundraiser, Engagement Manager, Fundraising Executive, Fundraising Officer, Fundraising Assistant, Fundraising Administrator, Sales Executive, Business Development, Charity, Third Sector, NFP, etc. REF-
Fundraising Officer Temporary, 1-3 months, likely to become permanent £15.38-£16.41 PAYE, plus holiday pay per hour (£30K-£32K FTE) 37.5 hours per week 2-3 days in Epsom office, then remote Interviews, w/c 16 th , start w/c 23 rd February Charity People are thrilled to be working with a health related charity who helping people living with a condition to regain confidence through workshops and community-based services. The charity have been around for over thirty years and have carried out some incredible work over this time. This is an exciting time to join this charity as they are going through a period of significant growth and are seeking a proactive and motivated Fundraising Officer to support the expansion of their individual giving and challenge events programmes. This is a fantastic opportunity for anyone with fundraising experience, you can really make this role your own and see the benefits day to day of the work the charity carries out. This role requires a self-starter, who can use their initiative to take charge and go out to achieve their fundraising activities. The team are brilliant, work collaboratively and flexibly, and really care about their staff and their services. It would be an excellent career development opportunity too. In this role, you will steward individual donors and event participants, develop supporter journeys, donor engagement, create engaging communications, and use data insights to strengthen engagement and retention. You will manage online fundraising platforms, support key fundraising campaigns, and play an important part in delivering their charity events. You will also collaborate closely with the Head of Fundraising, Marketing and Communications and help ensure accurate supporter data is maintained. I'm looking for someone with sound fundraising experience, strong organisation and communication skills, and a confident, positive approach. Experience with individual giving, supporter journeys and charity CRM's is essential. This role is initially a temporary role with the expectation to become permanent to the successful postholder fairly quickly. There is an urgent need for someone to be in post, so we are looking to move fast, with interviews week commencing the 16 th February, and starting soon after. Please apply without delay, candidates are being sent on a rolling basis. Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Feb 11, 2026
Full time
Fundraising Officer Temporary, 1-3 months, likely to become permanent £15.38-£16.41 PAYE, plus holiday pay per hour (£30K-£32K FTE) 37.5 hours per week 2-3 days in Epsom office, then remote Interviews, w/c 16 th , start w/c 23 rd February Charity People are thrilled to be working with a health related charity who helping people living with a condition to regain confidence through workshops and community-based services. The charity have been around for over thirty years and have carried out some incredible work over this time. This is an exciting time to join this charity as they are going through a period of significant growth and are seeking a proactive and motivated Fundraising Officer to support the expansion of their individual giving and challenge events programmes. This is a fantastic opportunity for anyone with fundraising experience, you can really make this role your own and see the benefits day to day of the work the charity carries out. This role requires a self-starter, who can use their initiative to take charge and go out to achieve their fundraising activities. The team are brilliant, work collaboratively and flexibly, and really care about their staff and their services. It would be an excellent career development opportunity too. In this role, you will steward individual donors and event participants, develop supporter journeys, donor engagement, create engaging communications, and use data insights to strengthen engagement and retention. You will manage online fundraising platforms, support key fundraising campaigns, and play an important part in delivering their charity events. You will also collaborate closely with the Head of Fundraising, Marketing and Communications and help ensure accurate supporter data is maintained. I'm looking for someone with sound fundraising experience, strong organisation and communication skills, and a confident, positive approach. Experience with individual giving, supporter journeys and charity CRM's is essential. This role is initially a temporary role with the expectation to become permanent to the successful postholder fairly quickly. There is an urgent need for someone to be in post, so we are looking to move fast, with interviews week commencing the 16 th February, and starting soon after. Please apply without delay, candidates are being sent on a rolling basis. Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Partnerships and Philanthropy Advisor London (Hybrid working) with semi-regular travel to Manchester The Organisation Our client is a charity supporting the needs of people who identify as lesbian, gay, bisexual and trans. They're looking for a Partnerships and Philanthropy Advisor to join them on a part-time, permanent basis, working 28 hours per week. The Benefits - ACTUAL Salary - £25,636 - 0.8 FTE - 28hrs (FTE Salary - £32,044 - 1.0FTE - 35hrs) - 26 days' annual leave (pro rata), increasing by one day up to 31 days after five years' service, plus bank holidays - Sector-leading 10% employer's contributory pension - Staff counselling scheme - Cycle to Work / Technology Scheme - Season Ticket Loan - Free annual flu jab - Free VDU eye care test - Staff social budget - Dedicated training budget for each member of staff and support with Personal Development Plans - Relaxed dress code Our client is seeking applications from candidates residing in the Greater London area. They are in need of an experienced fundraiser to enhance their fundraising efforts in London. This role is pivotal as many of their supporters and partners are based in Greater London, allowing for more face-to-face interactions and showcasing the national impact of their work. You will have the chance to directly help improve the lives of LGBT people across the UK, contributing to initiatives with real social impact and adding meaningful, values-driven experience to your portfolio. What's more, with part-time hours and hybrid working, you'll be able to balance your professional commitments with your personal ones. So, if you're looking for a highly flexible role where your skills can make a genuine difference, read on and apply today. The Role As a Partnerships and Philanthropy Advisor, you will deliver increased income from corporates, individual giving (donations), legacies and fundraising events. Specifically focusing on corporate fundraising, you will ensure our client's members see the value from their gifts. Contributing to individual giving activity, you will also be involved in appeals, mid-level donor schemes, and legacy awareness initiatives. You will help to shape four major giving campaigns each year, as well as two legacy awareness campaigns. Working with the Director of Fundraising & Marketing and the Marketing Manager, you will ensure campaigns remain on track and digital channels are actively engaged and driving campaign promotion. Additionally, you will: - Attract new donors through webinars and social channels - Support regular reporting on financial targets - Work with colleagues to reconcile income and update records - Assist with digital automation About You To be considered as a Partnerships and Philanthropy Advisor, you will need: - Experience stewarding donors, partners or clients, ideally within fundraising, sales or account management - Experience working with corporate partners or B2B relationships - Experience producing engaging written content for different audiences - Experience prospecting new opportunities and making approaches to potential supporters - Strong relationship-building and communication skills - Confidence in managing multiple partnerships and priorities at once - Excellent financial literacy - Good digital literacy, including CRM systems (e.g. Salesforce) or a willingness to learn - An understanding of fundraising practice and supporter care - An awareness of LGBT issues, equality and inclusion Other organisations may call this role Corporate Partnerships Officer, Fundraising Officer, Philanthropy Officer, Fundraising Partnerships Advisor, Corporate Fundraising Executive, or Development Officer. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to join our client as a Partnerships and Philanthropy Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Feb 11, 2026
Full time
Partnerships and Philanthropy Advisor London (Hybrid working) with semi-regular travel to Manchester The Organisation Our client is a charity supporting the needs of people who identify as lesbian, gay, bisexual and trans. They're looking for a Partnerships and Philanthropy Advisor to join them on a part-time, permanent basis, working 28 hours per week. The Benefits - ACTUAL Salary - £25,636 - 0.8 FTE - 28hrs (FTE Salary - £32,044 - 1.0FTE - 35hrs) - 26 days' annual leave (pro rata), increasing by one day up to 31 days after five years' service, plus bank holidays - Sector-leading 10% employer's contributory pension - Staff counselling scheme - Cycle to Work / Technology Scheme - Season Ticket Loan - Free annual flu jab - Free VDU eye care test - Staff social budget - Dedicated training budget for each member of staff and support with Personal Development Plans - Relaxed dress code Our client is seeking applications from candidates residing in the Greater London area. They are in need of an experienced fundraiser to enhance their fundraising efforts in London. This role is pivotal as many of their supporters and partners are based in Greater London, allowing for more face-to-face interactions and showcasing the national impact of their work. You will have the chance to directly help improve the lives of LGBT people across the UK, contributing to initiatives with real social impact and adding meaningful, values-driven experience to your portfolio. What's more, with part-time hours and hybrid working, you'll be able to balance your professional commitments with your personal ones. So, if you're looking for a highly flexible role where your skills can make a genuine difference, read on and apply today. The Role As a Partnerships and Philanthropy Advisor, you will deliver increased income from corporates, individual giving (donations), legacies and fundraising events. Specifically focusing on corporate fundraising, you will ensure our client's members see the value from their gifts. Contributing to individual giving activity, you will also be involved in appeals, mid-level donor schemes, and legacy awareness initiatives. You will help to shape four major giving campaigns each year, as well as two legacy awareness campaigns. Working with the Director of Fundraising & Marketing and the Marketing Manager, you will ensure campaigns remain on track and digital channels are actively engaged and driving campaign promotion. Additionally, you will: - Attract new donors through webinars and social channels - Support regular reporting on financial targets - Work with colleagues to reconcile income and update records - Assist with digital automation About You To be considered as a Partnerships and Philanthropy Advisor, you will need: - Experience stewarding donors, partners or clients, ideally within fundraising, sales or account management - Experience working with corporate partners or B2B relationships - Experience producing engaging written content for different audiences - Experience prospecting new opportunities and making approaches to potential supporters - Strong relationship-building and communication skills - Confidence in managing multiple partnerships and priorities at once - Excellent financial literacy - Good digital literacy, including CRM systems (e.g. Salesforce) or a willingness to learn - An understanding of fundraising practice and supporter care - An awareness of LGBT issues, equality and inclusion Other organisations may call this role Corporate Partnerships Officer, Fundraising Officer, Philanthropy Officer, Fundraising Partnerships Advisor, Corporate Fundraising Executive, or Development Officer. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to join our client as a Partnerships and Philanthropy Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Harris Hill is recruiting a Corporate Membership Officer on behalf of an international membership organisation working on global water and environmental challenges. Location: London (hybrid) Salary: £34,274 Benefits: Pension, private medical insurance, travel insurance and generous annual leave This is a commercially focused role combining new business development (60%) with account management (40%) , managing relationships with corporate and academic members and driving new partnerships and income. Key responsibilities: Manage and grow a portfolio of corporate and university members Deliver the full membership lifecycle from prospecting to renewal Secure new members, sponsorships and commercial opportunities Maintain a strong sales pipeline and meet income targets Work closely with internal teams and represent the organisation at events About you: Proven experience in B2B sales and account management Strong communication and relationship-building skills Confident working with senior stakeholders CRM experience (Salesforce desirable) Organised, proactive and commercially minded Experience in a membership body, charity or international organisation is desirable. This is an exciting opportunity for a confident and commercially minded account manager to join a mission-led organisation with a truly global footprint. If this sounds like you and you re keen to hear more, please send your CV to . Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Feb 11, 2026
Full time
Harris Hill is recruiting a Corporate Membership Officer on behalf of an international membership organisation working on global water and environmental challenges. Location: London (hybrid) Salary: £34,274 Benefits: Pension, private medical insurance, travel insurance and generous annual leave This is a commercially focused role combining new business development (60%) with account management (40%) , managing relationships with corporate and academic members and driving new partnerships and income. Key responsibilities: Manage and grow a portfolio of corporate and university members Deliver the full membership lifecycle from prospecting to renewal Secure new members, sponsorships and commercial opportunities Maintain a strong sales pipeline and meet income targets Work closely with internal teams and represent the organisation at events About you: Proven experience in B2B sales and account management Strong communication and relationship-building skills Confident working with senior stakeholders CRM experience (Salesforce desirable) Organised, proactive and commercially minded Experience in a membership body, charity or international organisation is desirable. This is an exciting opportunity for a confident and commercially minded account manager to join a mission-led organisation with a truly global footprint. If this sounds like you and you re keen to hear more, please send your CV to . Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Head of Digital Marketing London Working alongside an iconic hospitality and restaurant brand to appoint a Head of Digital Marketing. This is a senior leadership role, reporting into the Chief Marketing Officer, responsible for shaping and delivering digital strategy across all channels. As Head of Digital Marketing, you will lead the development, implementation, and optimisation of comprehensive digital marketing strategies to drive brand awareness, customer acquisition, and revenue growth. You will oversee channels including the website, app, email marketing, SEO, SEM, and paid media, ensuring campaigns are insight-led and performance-driven. Responsibilities include: Lead and deliver innovative, multi-channel digital marketing strategies aligned with company brand Manage website, app, email, SEO/SEM, paid media, ensuring campaigns are data-driven and ROI-focused Analyse performance metrics and KPIs to optimise campaigns and drive growth Stay ahead of digital trends and emerging technologies, maintaining competitive advantage Collaborate with cross-functional teams to integrate initiatives across the business Oversee budgets for digital, app, loyalty programmes, and promotions Drive growth via member app, loyalty programmes, and gift card initiatives, leveraging customer insights Lead Salesforce CRM implementation and optimise for marketing segmentation, tracking, and campaigns Candidate experience: 10+ years in digital marketing, ideally in luxury hospitality, F&B, or lifestyle brands Proven in multi-channel campaigns : website, app, email, SEO/SEM, paid media Hands-on with Salesforce CRM, loyalty programmes, and customer retention strategies Strong data-driven mindset, using analytics to optimise performance and ROI Experience managing budgets and specialist digital teams Skilled at translating customer insights into growth-focused strategies Experience with gift card/e-commerce initiatives a plus Up-to-date with digital trends and emerging technologies For more information and to express your interest send your CV now. We Are Aspire Ltd are a Disability Confident Committed employer
Feb 10, 2026
Full time
Head of Digital Marketing London Working alongside an iconic hospitality and restaurant brand to appoint a Head of Digital Marketing. This is a senior leadership role, reporting into the Chief Marketing Officer, responsible for shaping and delivering digital strategy across all channels. As Head of Digital Marketing, you will lead the development, implementation, and optimisation of comprehensive digital marketing strategies to drive brand awareness, customer acquisition, and revenue growth. You will oversee channels including the website, app, email marketing, SEO, SEM, and paid media, ensuring campaigns are insight-led and performance-driven. Responsibilities include: Lead and deliver innovative, multi-channel digital marketing strategies aligned with company brand Manage website, app, email, SEO/SEM, paid media, ensuring campaigns are data-driven and ROI-focused Analyse performance metrics and KPIs to optimise campaigns and drive growth Stay ahead of digital trends and emerging technologies, maintaining competitive advantage Collaborate with cross-functional teams to integrate initiatives across the business Oversee budgets for digital, app, loyalty programmes, and promotions Drive growth via member app, loyalty programmes, and gift card initiatives, leveraging customer insights Lead Salesforce CRM implementation and optimise for marketing segmentation, tracking, and campaigns Candidate experience: 10+ years in digital marketing, ideally in luxury hospitality, F&B, or lifestyle brands Proven in multi-channel campaigns : website, app, email, SEO/SEM, paid media Hands-on with Salesforce CRM, loyalty programmes, and customer retention strategies Strong data-driven mindset, using analytics to optimise performance and ROI Experience managing budgets and specialist digital teams Skilled at translating customer insights into growth-focused strategies Experience with gift card/e-commerce initiatives a plus Up-to-date with digital trends and emerging technologies For more information and to express your interest send your CV now. We Are Aspire Ltd are a Disability Confident Committed employer
JOB VACANCY: Membership Development Officer Reporting to: Commercial, Membership and Technical Director Location: Belfast, BT15 3DA, with travel across NI when required The Ulster Farmers' Union is seeking a proactive and relationship-focused Membership Development Officer to help grow and support our membership across Northern Ireland. This is an excellent opportunity for someone with strong knowledge of the agriculture sector who enjoys engaging with farmers, groups and partners. About the role Reporting to the Commercial, Membership and Technical Director, you will support the day-to-day running of the membership department and deliver a range of membership initiatives. You will work closely with UFU Groups, Group Managers, farming members, and corporate and affinity partners to drive recruitment, retention and engagement. Key areas of responsibility include: Supporting UFU Groups with membership recruitment and retention activity. Promoting student membership and organising events for student members. Organising, co-ordinating and promoting Group/HQ winter programme meetings. Actively identifying prospects and recruiting new members. Monitoring membership targets using the UFU database and leading on CRM data capture projects. Producing membership marketing and press materials and supporting Group activity PR. Assisting with UFU presence at events such as the Balmoral Show and representing UFU at livestock marts. Building strong relationships with Group Managers and co-ordinating Group Manager training. Assisting with corporate membership, membership initiatives and affinity partner deals. Supporting the UFU Training Division and helping to develop the overall membership journey. Maintaining accurate records and keeping up to date with agricultural industry and policy issues. This is an exciting opportunity to join a well-established organisation and make a real impact in the agricultural sector. Join the UFU and help shape the future of farming in Northern Ireland. The starting salary for this full-time permanent position is £28,090 per year. The Ulster Farmers Union operates a salary scale which is reviewed annually. Benefits include: Membership Plus, 25 days annual leave plus public and bank holidays; employer contribution to private pension scheme (up to 5%); car mileage for travel; cycle to work scheme; employee assistance programme. How to apply The closing date for the role is Friday 12 th December. Interviews will take place in our headquarters in Belfast on Wednesday 17th December. To apply, please email your CV, Cover letter and monitoring form to quoting "Membership Development Officer application" in the subject line. Please ensure you have clearly demonstrated on your CV how you meet the appropriate criteria. Note that monitoring form can be found by clicking on the 'Download Monitoring Form' button below.
Feb 09, 2026
Full time
JOB VACANCY: Membership Development Officer Reporting to: Commercial, Membership and Technical Director Location: Belfast, BT15 3DA, with travel across NI when required The Ulster Farmers' Union is seeking a proactive and relationship-focused Membership Development Officer to help grow and support our membership across Northern Ireland. This is an excellent opportunity for someone with strong knowledge of the agriculture sector who enjoys engaging with farmers, groups and partners. About the role Reporting to the Commercial, Membership and Technical Director, you will support the day-to-day running of the membership department and deliver a range of membership initiatives. You will work closely with UFU Groups, Group Managers, farming members, and corporate and affinity partners to drive recruitment, retention and engagement. Key areas of responsibility include: Supporting UFU Groups with membership recruitment and retention activity. Promoting student membership and organising events for student members. Organising, co-ordinating and promoting Group/HQ winter programme meetings. Actively identifying prospects and recruiting new members. Monitoring membership targets using the UFU database and leading on CRM data capture projects. Producing membership marketing and press materials and supporting Group activity PR. Assisting with UFU presence at events such as the Balmoral Show and representing UFU at livestock marts. Building strong relationships with Group Managers and co-ordinating Group Manager training. Assisting with corporate membership, membership initiatives and affinity partner deals. Supporting the UFU Training Division and helping to develop the overall membership journey. Maintaining accurate records and keeping up to date with agricultural industry and policy issues. This is an exciting opportunity to join a well-established organisation and make a real impact in the agricultural sector. Join the UFU and help shape the future of farming in Northern Ireland. The starting salary for this full-time permanent position is £28,090 per year. The Ulster Farmers Union operates a salary scale which is reviewed annually. Benefits include: Membership Plus, 25 days annual leave plus public and bank holidays; employer contribution to private pension scheme (up to 5%); car mileage for travel; cycle to work scheme; employee assistance programme. How to apply The closing date for the role is Friday 12 th December. Interviews will take place in our headquarters in Belfast on Wednesday 17th December. To apply, please email your CV, Cover letter and monitoring form to quoting "Membership Development Officer application" in the subject line. Please ensure you have clearly demonstrated on your CV how you meet the appropriate criteria. Note that monitoring form can be found by clicking on the 'Download Monitoring Form' button below.
Harris Hill are delighted to be working with Stella Maris to recruit for the Head of Individual Giving role in order to lead and grow the charity individual fundraising programme at an exciting time of organisational growth. Reporting to the Chief Executive Officer, you will play a pivotal role in recruiting, retaining and developing individual donors, ensuring Stella Maris has the sustainable income needed to deliver its mission. You will lead our Individual Giving team and oversee national appeals, including the flagship Sea Sunday Appeal, engaging Catholic parishes across England & Wales, Scotland and Northern Ireland. This is a senior, strategic role for a motivated fundraiser who combines leadership, creativity and strong analytical skills with a passion for making a difference. About Stella Maris Stella Maris is the largest ship-visiting network in the world, supporting seafarers, fishers and their families across more than 350 ports in over 50 countries. Formerly known as Apostleship of the Sea, we have been serving the People of the Sea for over 100 years, offering practical, pastoral and spiritual support regardless of creed, gender or ethnicity. Stella Maris UK works closely with chaplains, volunteers, parishes, maritime charities and industry partners to uphold the dignity, rights and wellbeing of those who live and work at sea. Key Responsibilities Develop and deliver the Individual Giving strategy in collaboration with the CEO and senior leadership team Lead national fundraising appeals, including Sea Sunday and seasonal campaigns Recruit, retain and steward individual supporters through effective donor journeys Grow income through regular giving, legacies, volunteering and other giving products Manage and develop the Individual Giving team Oversee Salesforce CRM usage, data quality, reporting and compliance Manage budgets, income forecasting and campaign analysis Ensure compliance with GDPR, fundraising regulations and charity best practice Work closely with chaplains, communications, finance and philanthropy teams About You You will bring: Significant experience in direct marketing fundraising (ideally in the charity sector) Proven experience of managing national fundraising campaigns Strong leadership and people management skills Experience using charity CRMs (e.g. Salesforce, Raiser s Edge) Excellent communication skills and the ability to inspire support Confidence working with data to inform strategy and decision making A resilient, proactive and collaborative approach Desirable: Experience fundraising in a faith based setting Knowledge of the Catholic Church Experience managing volunteers and external agencies Membership of the Chartered Institute of Fundraising Salary of £54,000 per annum Location: London, hybrid working, minimum 2 day a week in the office Contract type: permanent, full- time, Flexible working patterns will be considered. Closing date: Wednesday 5th March at 8am Interview: 19th March Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Feb 06, 2026
Full time
Harris Hill are delighted to be working with Stella Maris to recruit for the Head of Individual Giving role in order to lead and grow the charity individual fundraising programme at an exciting time of organisational growth. Reporting to the Chief Executive Officer, you will play a pivotal role in recruiting, retaining and developing individual donors, ensuring Stella Maris has the sustainable income needed to deliver its mission. You will lead our Individual Giving team and oversee national appeals, including the flagship Sea Sunday Appeal, engaging Catholic parishes across England & Wales, Scotland and Northern Ireland. This is a senior, strategic role for a motivated fundraiser who combines leadership, creativity and strong analytical skills with a passion for making a difference. About Stella Maris Stella Maris is the largest ship-visiting network in the world, supporting seafarers, fishers and their families across more than 350 ports in over 50 countries. Formerly known as Apostleship of the Sea, we have been serving the People of the Sea for over 100 years, offering practical, pastoral and spiritual support regardless of creed, gender or ethnicity. Stella Maris UK works closely with chaplains, volunteers, parishes, maritime charities and industry partners to uphold the dignity, rights and wellbeing of those who live and work at sea. Key Responsibilities Develop and deliver the Individual Giving strategy in collaboration with the CEO and senior leadership team Lead national fundraising appeals, including Sea Sunday and seasonal campaigns Recruit, retain and steward individual supporters through effective donor journeys Grow income through regular giving, legacies, volunteering and other giving products Manage and develop the Individual Giving team Oversee Salesforce CRM usage, data quality, reporting and compliance Manage budgets, income forecasting and campaign analysis Ensure compliance with GDPR, fundraising regulations and charity best practice Work closely with chaplains, communications, finance and philanthropy teams About You You will bring: Significant experience in direct marketing fundraising (ideally in the charity sector) Proven experience of managing national fundraising campaigns Strong leadership and people management skills Experience using charity CRMs (e.g. Salesforce, Raiser s Edge) Excellent communication skills and the ability to inspire support Confidence working with data to inform strategy and decision making A resilient, proactive and collaborative approach Desirable: Experience fundraising in a faith based setting Knowledge of the Catholic Church Experience managing volunteers and external agencies Membership of the Chartered Institute of Fundraising Salary of £54,000 per annum Location: London, hybrid working, minimum 2 day a week in the office Contract type: permanent, full- time, Flexible working patterns will be considered. Closing date: Wednesday 5th March at 8am Interview: 19th March Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Merrifield Consultants are delighted to be partnering with a leading Professional Membership Organisation to recruit a Communications Officer. This is a brilliant opportunity for a confident and creative communications professional to join a small, high-impact team and play a key role in shaping external profile and member engagement. Summary of the role Reporting into senior leadership, the Communications Officer will deliver engaging, timely and influential communications across multiple channels. You'll manage media relations, digital content and internal communications while supporting wider public affairs and membership activity. This role offers real variety, visibility and the chance to make a tangible impact. R ole details Salary: 32,000 per annum Contract: Permanent Location: London (hybrid working, minimum 2 days in the office) Hours: Full-time (with occasional out-of-hours working for events and communications activity) Responsibilities Draft, edit and distribute communications for members, press and external stakeholders Plan and deliver PR activity, generating positive media coverage Write, publish and manage website content using a CMS Manage and grow social media channels, including paid advertising campaigns Monitor and evaluate digital performance using analytics tools Compile and circulate internal newsletters Support the production and delivery of a podcast, including recording, editing and publishing Promote events and initiatives in collaboration with the membership team Represent the organisation at internal and external events Respond to enquiries from journalists, stakeholders and the public Support public affairs activity and committee administration Maintain accurate records using CRM systems and provide general administrative support Person specification Essential: Experience in a communications, PR or marketing role Excellent written and verbal communication skills Experience managing press and media relationships Confident using social media in a professional or membership setting Experience with CMS platforms, newsletters and digital content Strong organisational skills with a proactive, can-do approach Ability to work independently and manage competing priorities Desirable: Experience with Adobe software Knowledge of social media advertising, including LinkedIn Experience working with membership organisations, committees or volunteers Familiarity with CRM systems and email marketing tools Apply now If you're a creative communications professional looking to step into a varied and influential role within a respected membership organisation, we'd love to hear from you. Apply today or contact Merrifield Consultants for more information. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Feb 06, 2026
Full time
Merrifield Consultants are delighted to be partnering with a leading Professional Membership Organisation to recruit a Communications Officer. This is a brilliant opportunity for a confident and creative communications professional to join a small, high-impact team and play a key role in shaping external profile and member engagement. Summary of the role Reporting into senior leadership, the Communications Officer will deliver engaging, timely and influential communications across multiple channels. You'll manage media relations, digital content and internal communications while supporting wider public affairs and membership activity. This role offers real variety, visibility and the chance to make a tangible impact. R ole details Salary: 32,000 per annum Contract: Permanent Location: London (hybrid working, minimum 2 days in the office) Hours: Full-time (with occasional out-of-hours working for events and communications activity) Responsibilities Draft, edit and distribute communications for members, press and external stakeholders Plan and deliver PR activity, generating positive media coverage Write, publish and manage website content using a CMS Manage and grow social media channels, including paid advertising campaigns Monitor and evaluate digital performance using analytics tools Compile and circulate internal newsletters Support the production and delivery of a podcast, including recording, editing and publishing Promote events and initiatives in collaboration with the membership team Represent the organisation at internal and external events Respond to enquiries from journalists, stakeholders and the public Support public affairs activity and committee administration Maintain accurate records using CRM systems and provide general administrative support Person specification Essential: Experience in a communications, PR or marketing role Excellent written and verbal communication skills Experience managing press and media relationships Confident using social media in a professional or membership setting Experience with CMS platforms, newsletters and digital content Strong organisational skills with a proactive, can-do approach Ability to work independently and manage competing priorities Desirable: Experience with Adobe software Knowledge of social media advertising, including LinkedIn Experience working with membership organisations, committees or volunteers Familiarity with CRM systems and email marketing tools Apply now If you're a creative communications professional looking to step into a varied and influential role within a respected membership organisation, we'd love to hear from you. Apply today or contact Merrifield Consultants for more information. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Acoustics Sales Manager Overview We are seeking a dynamic and experienced Acoustics Sales Manager to lead and drive the growth of our client's acoustics and audio department. This is a unique opportunity to take ownership of sales for an entire business unit, focusing on expanding their innovative audio spatial systems within the UK and supporting future expansion into the EU market. This company is a market leader in providing acoustic and thermal solutions for temporary structures, working with some of the biggest names in the marquee, events, and hospitality industries. With an ambitious five-year growth plan, we are looking for a motivated professional to join the team and contribute to their success. Responsibilities As an Acoustics Sales Manager, your key responsibilities will include: Identifying and pursuing new sales opportunities within the wedding, live-events, hospitality, and leisure sectors. Managing and growing relationships with existing clients, consultants, and structure providers. Preparing proposals, quotations, and technical presentations/demos for acoustic systems. Developing and leading the acoustics sales strategy in collaboration with the marketing team, including target market profiling and sales enablement. Working with Acoustic Consultants and Environmental Health Officers to understand and advise on customers' noise situations and appropriate mitigations. Supporting the collection and reporting of acoustic data for prospective customers. Advising clients on system design, site suitability, and acoustic treatment solutions. Collaborating with the Operations Manager and Acoustics team on pre-sales surveys and site assessments. Achieving and exceeding sales targets, with progress tracked through CRM systems. Attending industry events, exhibitions, and trade shows to promote our products. Providing regular market feedback to inform product development and marketing strategies. Qualifications To be successful in this role, you will need: A proven track record in technical sales within acoustic solutions, AV, or live-events. Completion of the IOA Diploma in Acoustics and Noise Control. A strong understanding of acoustic principles, sound insulation solutions, and audio systems. Familiarity with UK noise regulations for events and venues. Experience with Symetrix or similar DSP platforms (preferred but not essential). Excellent presentation, negotiation, and communication skills. The ability to build rapport with both technical and non-technical stakeholders. A self-motivated and target-driven attitude, with the ability to work autonomously. Willingness to travel frequently, including occasional overseas trips. A full UK driving licence. Day-to-Day Your day-to-day activities will include: Engaging with potential and existing clients to identify their needs and propose tailored acoustic solutions. Conducting site visits and pre-sales surveys to assess project requirements. Preparing and delivering compelling presentations and demonstrations of our products. Collaborating with internal teams to ensure seamless delivery and installation of solutions. Attending industry events and networking to build relationships and promote our brand. Monitoring sales performance and providing regular updates to the management team. Benefits We offer a competitive package, including: A basic salary of 45,000 to 55,000 per year, plus an uncapped commission structure. 23 days of annual leave plus bank holidays, with additional leave for length of service. Flexible working hours and hybrid arrangements where possible. A company pension scheme. Regular team socials and opportunities for professional development. Free on-site parking. Contact If you are ready to take on this exciting opportunity and contribute to the growth of our acoustics and audio department, we would love to hear from you. For more information on this or any other roles in acoustics, noise, and vibration, please contact Amir Gharaati of Penguin Recruitment.
Feb 05, 2026
Full time
Acoustics Sales Manager Overview We are seeking a dynamic and experienced Acoustics Sales Manager to lead and drive the growth of our client's acoustics and audio department. This is a unique opportunity to take ownership of sales for an entire business unit, focusing on expanding their innovative audio spatial systems within the UK and supporting future expansion into the EU market. This company is a market leader in providing acoustic and thermal solutions for temporary structures, working with some of the biggest names in the marquee, events, and hospitality industries. With an ambitious five-year growth plan, we are looking for a motivated professional to join the team and contribute to their success. Responsibilities As an Acoustics Sales Manager, your key responsibilities will include: Identifying and pursuing new sales opportunities within the wedding, live-events, hospitality, and leisure sectors. Managing and growing relationships with existing clients, consultants, and structure providers. Preparing proposals, quotations, and technical presentations/demos for acoustic systems. Developing and leading the acoustics sales strategy in collaboration with the marketing team, including target market profiling and sales enablement. Working with Acoustic Consultants and Environmental Health Officers to understand and advise on customers' noise situations and appropriate mitigations. Supporting the collection and reporting of acoustic data for prospective customers. Advising clients on system design, site suitability, and acoustic treatment solutions. Collaborating with the Operations Manager and Acoustics team on pre-sales surveys and site assessments. Achieving and exceeding sales targets, with progress tracked through CRM systems. Attending industry events, exhibitions, and trade shows to promote our products. Providing regular market feedback to inform product development and marketing strategies. Qualifications To be successful in this role, you will need: A proven track record in technical sales within acoustic solutions, AV, or live-events. Completion of the IOA Diploma in Acoustics and Noise Control. A strong understanding of acoustic principles, sound insulation solutions, and audio systems. Familiarity with UK noise regulations for events and venues. Experience with Symetrix or similar DSP platforms (preferred but not essential). Excellent presentation, negotiation, and communication skills. The ability to build rapport with both technical and non-technical stakeholders. A self-motivated and target-driven attitude, with the ability to work autonomously. Willingness to travel frequently, including occasional overseas trips. A full UK driving licence. Day-to-Day Your day-to-day activities will include: Engaging with potential and existing clients to identify their needs and propose tailored acoustic solutions. Conducting site visits and pre-sales surveys to assess project requirements. Preparing and delivering compelling presentations and demonstrations of our products. Collaborating with internal teams to ensure seamless delivery and installation of solutions. Attending industry events and networking to build relationships and promote our brand. Monitoring sales performance and providing regular updates to the management team. Benefits We offer a competitive package, including: A basic salary of 45,000 to 55,000 per year, plus an uncapped commission structure. 23 days of annual leave plus bank holidays, with additional leave for length of service. Flexible working hours and hybrid arrangements where possible. A company pension scheme. Regular team socials and opportunities for professional development. Free on-site parking. Contact If you are ready to take on this exciting opportunity and contribute to the growth of our acoustics and audio department, we would love to hear from you. For more information on this or any other roles in acoustics, noise, and vibration, please contact Amir Gharaati of Penguin Recruitment.
Job Title: Individual Giving Officer • Department: Fundraising • Reports to: Head of Fundraising • Responsible for: Individual Giving • Working Hours: 23.25 hours per week. 15-month contract 1. Purpose of the Role • Working with the Head of Fundraising develop programmes for the recruitment and retention of individual supporters. • Maximise income across channels including direct mail, email, social media. Working with other team members to deliver this. • Grow income stream from individual giving products such as appeals, raffles, lotteries and other individual giving products, such as our Pet Pen Sponsorship. • Develop budgets and business plans and contribute to fundraising strategy. • Manage and optimise supporter experience for retention, engagement, and cross-marketing. • Analyse appeal results for continual improvement. 2. Principle Tasks • Oversee the annual individual giving fundraising calendar and campaigns from start to finish. • Plan and manage direct marketing and digital appeals, including supplier coordination. • Conduct market research and maintain awareness of trends to inform innovation. • Prepare budgets and monitor performance. • Develop donor recruitment campaigns. • Develop supporter journeys. • Develop warm programmes. • Write fundraising copy, providing guidance on design to artworkers. Work with local studio artists and internal staff to produce final materials. • Coordinate with PR, comms, and other departments on campaign messaging and execution. • Analyse campaign performance and produce evaluation insights. • Ensure compliance with GDPR, Data Protection law, DMA, and fundraising codes of practice. 3. Knowledge, Skills & Experience • Essential: o Direct marketing and digital fundraising experience. o CRM usage for data extract and reporting. o Data management. o Campaign brief writing. o Fundraising copywriting ability. o An understanding of effective fundraising design. o Knowledge of effective appeals, charity gaming, donor stewardship, and individual giving products. o Supporter acquisition, retention and development. o GDPR. 4. Competencies • Planning and decision-making skills. • Creativity and forward-thinking. • Task focus, prioritisation, and problem-solving. • Collaboration with team. • Project management. • Excellent Microsoft package skills. • Strong written/verbal communication and analytical skills. 5. Additional Info • Willingness to occasionally work evenings or weekends if needed as part of the wider Fundraising team activities. • Driving licence. • Work in office 3 days per week. Some home working will be allowed as needed.
Feb 05, 2026
Full time
Job Title: Individual Giving Officer • Department: Fundraising • Reports to: Head of Fundraising • Responsible for: Individual Giving • Working Hours: 23.25 hours per week. 15-month contract 1. Purpose of the Role • Working with the Head of Fundraising develop programmes for the recruitment and retention of individual supporters. • Maximise income across channels including direct mail, email, social media. Working with other team members to deliver this. • Grow income stream from individual giving products such as appeals, raffles, lotteries and other individual giving products, such as our Pet Pen Sponsorship. • Develop budgets and business plans and contribute to fundraising strategy. • Manage and optimise supporter experience for retention, engagement, and cross-marketing. • Analyse appeal results for continual improvement. 2. Principle Tasks • Oversee the annual individual giving fundraising calendar and campaigns from start to finish. • Plan and manage direct marketing and digital appeals, including supplier coordination. • Conduct market research and maintain awareness of trends to inform innovation. • Prepare budgets and monitor performance. • Develop donor recruitment campaigns. • Develop supporter journeys. • Develop warm programmes. • Write fundraising copy, providing guidance on design to artworkers. Work with local studio artists and internal staff to produce final materials. • Coordinate with PR, comms, and other departments on campaign messaging and execution. • Analyse campaign performance and produce evaluation insights. • Ensure compliance with GDPR, Data Protection law, DMA, and fundraising codes of practice. 3. Knowledge, Skills & Experience • Essential: o Direct marketing and digital fundraising experience. o CRM usage for data extract and reporting. o Data management. o Campaign brief writing. o Fundraising copywriting ability. o An understanding of effective fundraising design. o Knowledge of effective appeals, charity gaming, donor stewardship, and individual giving products. o Supporter acquisition, retention and development. o GDPR. 4. Competencies • Planning and decision-making skills. • Creativity and forward-thinking. • Task focus, prioritisation, and problem-solving. • Collaboration with team. • Project management. • Excellent Microsoft package skills. • Strong written/verbal communication and analytical skills. 5. Additional Info • Willingness to occasionally work evenings or weekends if needed as part of the wider Fundraising team activities. • Driving licence. • Work in office 3 days per week. Some home working will be allowed as needed.
The Columbia Museum of Art (CMA), in Columbia, South Carolina, an AAM-accredited institution, seeks an Executive Director to build upon its 75-year legacy. The Director will be charged with charting new pathways for growth, engagement, sustainability, and implementing an ambitious strategic plan. As the preeminent art museum in South Carolina's capital, the CMA has been a dynamic prominent cultural anchor in the region for decades. Founded in 1950 and celebrating its 75th anniversary in 2025, it was born from the inspired philanthropy of local citizens and has grown from its origins in the former Taylor House into a modern 25-gallery facility in the heart of Columbia's vibrant Main Street district. The CMA is driven by its mission "to spark powerful connections through art from around the corner and around the world in an environment that is welcoming to all," fostering an inclusive and participatory environment where diverse audiences can experience, learn, and create. CMA's distinguished collection of more than 7,000 works spans 5,000 years of global art history, with strengths in European Renaissance and Baroque painting, 19th-century American art, and Asian ceramics. The Museum is also deeply committed to modern and contemporary art, featuring works by seminal artists such as Andy Warhol, Georgia O'Keeffe, and Robert Rauschenberg, alongside significant pieces by leading Southern artists. This breadth allows it to present a compelling narrative of artistic achievement across cultures and time periods, which it activates through a robust schedule of both nationally touring exhibitions and innovative installations drawn from its own holdings. The Museum operates as a vital community nexus, welcoming approximately 135,000 visitors annually from the greater Columbia area, across the state of South Carolina, the Southeast, and beyond. Its impact extends beyond its walls through extensive educational outreach, serving over 30,000 students and educators each year with curriculum-based tours, hands-on workshops, and partnerships with local schools. Public programs including artist talks, film series, and community festivals reinforce the CMA's role as a gathering place for dialogue and creative expression. The Museum's participation in Columbia's annual "Artista Vista" gallery crawl, highlights its integration into the city's cultural and economic fabric. With an annual operating budget of approximately $6 million and a dedicated staff of 35 full- and part-time employees, the CMA is poised for a transformative phase of leadership. Following a period of strategic assessment, the CMA Board of Trustees, the CMA Commission, and staff have recently developed a forward-looking, three-year Strategic Integration Plan. This plan establishes clear priorities for the institution's next chapter: achieving Fiscal Sustainability; enhancing Donor Stewardship; pursuing Operational Excellence; stewarding the Collections and Exhibitions; and deepening Education, Engagement, and Outreach. The plan will be in its first year of implementation during the 2026-27 fiscal year, allowing the new Executive Director the opportunity to place their mark on how the strategic priorities are achieved. The Opportunity The next Executive Director of the Columbia Museum of Art will arrive at a pivotal moment, inheriting an institution celebrated for its world-class collection and Southern charm yet poised for transformative growth. They will be responsible for embracing the Strategic Integration Plan and bringing it to life, championing the Museum's mission to be an inclusive, participatory hub where art and community thrive. This is an outstanding opportunity to lead a respected cultural institution into its next era by deepening financial resilience, expanding audience reach, and strengthening the CMA's role as an indispensable part of the region's economic, cultural, and social fabric. The Executive Director, in partnership with an engaged Board, a passionate staff, and a supportive community, will focus on several key initiatives. Articulate and lead a visionary path forward, demonstrating a 21st-century understanding of museums, a passion for the impact of the arts, and innovative strategies for audience engagement. Provide strategic leadership and financial oversight for the Museum, ensuring accountability for the core priorities of the Strategic Integration Plan: Fiscal Sustainability; Donor Stewardship; Operational Excellence; Collections and Exhibitions; and Education, Engagement & Outreach. Uphold excellence in collections care and exhibition programming, delivering world-class experiences that attract broad audiences and align with donor interests. Serve as the chief fundraiser and primary spokesperson, cultivating financial support and resources to meet both near-term and long-term goals, advancing the organization's mission and programs, and building brand awareness locally, regionally, and nationally. Elevate the CMA's profile by deepening investment in the regional community, championing the unique culture of Columbia and South Carolina, and cultivating strategic relationships with city, county, and state government, partner organizations, and key stakeholders. Oversee daily operations and executive direction for all museum programs, staff, and infrastructure, ensuring operational excellence and modernization of physical and technological resources. Foster a collaborative and inclusive organizational culture that empowers staff, engages the Board, and ensures the CMA is a welcoming and accessible place where all guests experience a sense of belonging. Compensation The salary range for this position is $215,000 - $240,000. Final compensation will reflect seniority and experience; experienced candidates are strongly encouraged to apply. Comprehensive benefits package. Requirements Responsibilities and Expectations Work in close partnership with the Board of Trustees; actively engage and cultivate relationships with Trustees to foster involvement, stability, harnessing their best ideas, efforts, resources, and networks in support of the CMA's mission. In partnership with the CMA Board of Trustees, the CMA Commission, and the senior team, implement the CMA's Strategic Integration Plan to ensure organizational alignment and mission fulfillment. In close collaboration with the Director of Development, Development Team, Marketing and Communications, and other senior leadership, pursue and secure $6.1 million+ in annual support, in addition to $3 million in capital funding-through strategic donor engagement, a coordinated annual funding initiative, and diversified revenue streams. Persuasively communicate the CMA's vision, direction, and strategy both internally and externally; serve as the primary spokesperson to build enthusiastic commitment, develop key partnerships, and promote the Museum's collections and programs locally, regionally, and nationally. Manage, mentor, and lead a dedicated professional staff; foster a culture of excellence, communication, empowerment, and teamwork across the organization. Safeguard the integrity and longevity of the CMA's collection while developing and delivering world-class exhibitions that meet the highest standards. Oversee and optimize the full donor journey along with the Director of Development, including membership structures and CRM systems, ensuring transparent, trust-building communication and stewardship at every phase. Actively steward relationships with city, county, and state government officials to maintain, strengthen, and expand financial and strategic support for the CMA's mission, in partnership with a contract lobbyist and the Board. Maximize the use of physical facilities and resources; identify and prioritize opportunities for revenue generation, capital improvements, expansion, and address deferred maintenance. Along with the curatorial team, organize, plan, and promote a diverse and dynamic exhibition schedule that broadens audience appeal and aligns with donor and strategic interests. Work with the Chief Financial Officer to modernize and automate the CMA's financial and operating systems to maximize efficiency, transparency, and support effective long-term planning. Embed principles of accessibility, inclusivity, and welcome across all facets of the CMA, while cultivating strategic partnerships to expand mission impact and visibility. Candidate Experience and Personal Characteristics A minimum of eight years of senior-level leadership experience within a museum, arts nonprofit, or comparable mission-driven institution, with a demonstrated passion for and connection to the visual arts. A bachelor's degree or equivalent professional experience. Master's degree preferred. A record of significant fundraising success, with ability to identify, cultivate, and solicit major gifts and grants. Capital campaign experience is highly valued. Strategic vision coupled with business and financial acumen, demonstrated through experience developing plans with a Board, managing complex budgets and operations to ensuring fiscal sustainability. A record of success in leading people, operations, and facilities, characterized by strong personal integrity, clear priority-setting, and a results-oriented approach to achieving organizational goals. Excellent management skills with an ability to attract, retain, and motivate a high-performing staff while fostering a collaborative, professional, and inclusive workplace culture. Communication and public engagement skills, with the ability to serve as the primary spokesperson . click apply for full job details
Feb 05, 2026
Full time
The Columbia Museum of Art (CMA), in Columbia, South Carolina, an AAM-accredited institution, seeks an Executive Director to build upon its 75-year legacy. The Director will be charged with charting new pathways for growth, engagement, sustainability, and implementing an ambitious strategic plan. As the preeminent art museum in South Carolina's capital, the CMA has been a dynamic prominent cultural anchor in the region for decades. Founded in 1950 and celebrating its 75th anniversary in 2025, it was born from the inspired philanthropy of local citizens and has grown from its origins in the former Taylor House into a modern 25-gallery facility in the heart of Columbia's vibrant Main Street district. The CMA is driven by its mission "to spark powerful connections through art from around the corner and around the world in an environment that is welcoming to all," fostering an inclusive and participatory environment where diverse audiences can experience, learn, and create. CMA's distinguished collection of more than 7,000 works spans 5,000 years of global art history, with strengths in European Renaissance and Baroque painting, 19th-century American art, and Asian ceramics. The Museum is also deeply committed to modern and contemporary art, featuring works by seminal artists such as Andy Warhol, Georgia O'Keeffe, and Robert Rauschenberg, alongside significant pieces by leading Southern artists. This breadth allows it to present a compelling narrative of artistic achievement across cultures and time periods, which it activates through a robust schedule of both nationally touring exhibitions and innovative installations drawn from its own holdings. The Museum operates as a vital community nexus, welcoming approximately 135,000 visitors annually from the greater Columbia area, across the state of South Carolina, the Southeast, and beyond. Its impact extends beyond its walls through extensive educational outreach, serving over 30,000 students and educators each year with curriculum-based tours, hands-on workshops, and partnerships with local schools. Public programs including artist talks, film series, and community festivals reinforce the CMA's role as a gathering place for dialogue and creative expression. The Museum's participation in Columbia's annual "Artista Vista" gallery crawl, highlights its integration into the city's cultural and economic fabric. With an annual operating budget of approximately $6 million and a dedicated staff of 35 full- and part-time employees, the CMA is poised for a transformative phase of leadership. Following a period of strategic assessment, the CMA Board of Trustees, the CMA Commission, and staff have recently developed a forward-looking, three-year Strategic Integration Plan. This plan establishes clear priorities for the institution's next chapter: achieving Fiscal Sustainability; enhancing Donor Stewardship; pursuing Operational Excellence; stewarding the Collections and Exhibitions; and deepening Education, Engagement, and Outreach. The plan will be in its first year of implementation during the 2026-27 fiscal year, allowing the new Executive Director the opportunity to place their mark on how the strategic priorities are achieved. The Opportunity The next Executive Director of the Columbia Museum of Art will arrive at a pivotal moment, inheriting an institution celebrated for its world-class collection and Southern charm yet poised for transformative growth. They will be responsible for embracing the Strategic Integration Plan and bringing it to life, championing the Museum's mission to be an inclusive, participatory hub where art and community thrive. This is an outstanding opportunity to lead a respected cultural institution into its next era by deepening financial resilience, expanding audience reach, and strengthening the CMA's role as an indispensable part of the region's economic, cultural, and social fabric. The Executive Director, in partnership with an engaged Board, a passionate staff, and a supportive community, will focus on several key initiatives. Articulate and lead a visionary path forward, demonstrating a 21st-century understanding of museums, a passion for the impact of the arts, and innovative strategies for audience engagement. Provide strategic leadership and financial oversight for the Museum, ensuring accountability for the core priorities of the Strategic Integration Plan: Fiscal Sustainability; Donor Stewardship; Operational Excellence; Collections and Exhibitions; and Education, Engagement & Outreach. Uphold excellence in collections care and exhibition programming, delivering world-class experiences that attract broad audiences and align with donor interests. Serve as the chief fundraiser and primary spokesperson, cultivating financial support and resources to meet both near-term and long-term goals, advancing the organization's mission and programs, and building brand awareness locally, regionally, and nationally. Elevate the CMA's profile by deepening investment in the regional community, championing the unique culture of Columbia and South Carolina, and cultivating strategic relationships with city, county, and state government, partner organizations, and key stakeholders. Oversee daily operations and executive direction for all museum programs, staff, and infrastructure, ensuring operational excellence and modernization of physical and technological resources. Foster a collaborative and inclusive organizational culture that empowers staff, engages the Board, and ensures the CMA is a welcoming and accessible place where all guests experience a sense of belonging. Compensation The salary range for this position is $215,000 - $240,000. Final compensation will reflect seniority and experience; experienced candidates are strongly encouraged to apply. Comprehensive benefits package. Requirements Responsibilities and Expectations Work in close partnership with the Board of Trustees; actively engage and cultivate relationships with Trustees to foster involvement, stability, harnessing their best ideas, efforts, resources, and networks in support of the CMA's mission. In partnership with the CMA Board of Trustees, the CMA Commission, and the senior team, implement the CMA's Strategic Integration Plan to ensure organizational alignment and mission fulfillment. In close collaboration with the Director of Development, Development Team, Marketing and Communications, and other senior leadership, pursue and secure $6.1 million+ in annual support, in addition to $3 million in capital funding-through strategic donor engagement, a coordinated annual funding initiative, and diversified revenue streams. Persuasively communicate the CMA's vision, direction, and strategy both internally and externally; serve as the primary spokesperson to build enthusiastic commitment, develop key partnerships, and promote the Museum's collections and programs locally, regionally, and nationally. Manage, mentor, and lead a dedicated professional staff; foster a culture of excellence, communication, empowerment, and teamwork across the organization. Safeguard the integrity and longevity of the CMA's collection while developing and delivering world-class exhibitions that meet the highest standards. Oversee and optimize the full donor journey along with the Director of Development, including membership structures and CRM systems, ensuring transparent, trust-building communication and stewardship at every phase. Actively steward relationships with city, county, and state government officials to maintain, strengthen, and expand financial and strategic support for the CMA's mission, in partnership with a contract lobbyist and the Board. Maximize the use of physical facilities and resources; identify and prioritize opportunities for revenue generation, capital improvements, expansion, and address deferred maintenance. Along with the curatorial team, organize, plan, and promote a diverse and dynamic exhibition schedule that broadens audience appeal and aligns with donor and strategic interests. Work with the Chief Financial Officer to modernize and automate the CMA's financial and operating systems to maximize efficiency, transparency, and support effective long-term planning. Embed principles of accessibility, inclusivity, and welcome across all facets of the CMA, while cultivating strategic partnerships to expand mission impact and visibility. Candidate Experience and Personal Characteristics A minimum of eight years of senior-level leadership experience within a museum, arts nonprofit, or comparable mission-driven institution, with a demonstrated passion for and connection to the visual arts. A bachelor's degree or equivalent professional experience. Master's degree preferred. A record of significant fundraising success, with ability to identify, cultivate, and solicit major gifts and grants. Capital campaign experience is highly valued. Strategic vision coupled with business and financial acumen, demonstrated through experience developing plans with a Board, managing complex budgets and operations to ensuring fiscal sustainability. A record of success in leading people, operations, and facilities, characterized by strong personal integrity, clear priority-setting, and a results-oriented approach to achieving organizational goals. Excellent management skills with an ability to attract, retain, and motivate a high-performing staff while fostering a collaborative, professional, and inclusive workplace culture. Communication and public engagement skills, with the ability to serve as the primary spokesperson . click apply for full job details
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Our client is a fast-growing, premium flexible workspace provider operating across major UK cities. Known for beautifully designed spaces, a hospitality-led service model, and strong business communities, they create environments where members can thrive, connect, and grow. The business has a strong people-first culture, offering autonomy, support, and the opportunity to make a real impact at site level. This is an exciting time to join a forward-thinking organisation within the flexible workspace sector. The Role We are recruiting for a Centre Manager (Maternity Cover) to take ownership of a flagship workspace in Birmingham. As Centre Manager, you will be the face of the centre and the primary point of contact for members, guests, and visitors. Reporting into senior operations leadership, you will be responsible for delivering an outstanding member experience while overseeing day-to-day operations, community engagement, and service standards. You will lead an on-site team and work closely with sales, marketing, and operations to ensure the space is vibrant, welcoming, and commercially successful. This role is ideal for someone from a hospitality, coworking, retail or service-led background who enjoys being at the heart of a business. Key Responsibilities Community & Member Engagement Act as the main point of contact for all member needs and enquiries, providing timely and solutions-focused support Build strong relationships to foster a thriving, inclusive community Lead onboarding for new members, ensuring a smooth and welcoming experience Plan and deliver member events, networking sessions, and wellbeing initiatives Work with marketing to increase social media visibility and member engagement Facilitate introductions between members to encourage collaboration Manage member communications including newsletters and digital platforms Develop local partnerships to enhance the member experience Stay informed on local competitors and market trends Sales & Tours Deliver engaging and professional tours to prospective members Work closely with the sales team to support occupancy and commercial targets Represent the brand with professionalism and energy at all times Operations & Service Delivery Oversee day-to-day centre operations including front-of-house, cleaning, maintenance, and contractors Ensure the workspace is consistently presented to a high standard Support health & safety, security, and policy compliance Manage access control systems and member technology platforms Provide hands-on leadership support, including covering team absences when required Report on performance, service standards, and member feedback Key Skills & Attributes Passionate about people, hospitality, and delivering excellent experiences Strong relationship-builder with high emotional intelligence Highly organised, reliable, and solutions-driven Confident managing events, resolving issues, and working under pressure Excellent verbal and written communication skills Comfortable using CRM and workspace technology platforms (e.g. OfficeRnD, HubSpot, or similar) This is a fantastic maternity cover opportunity for a commercially aware, people-focused leader to take ownership of a premium workspace and make a meaningful impact within a growing flexible workspace business.
Jan 30, 2026
Contractor
Our client is a fast-growing, premium flexible workspace provider operating across major UK cities. Known for beautifully designed spaces, a hospitality-led service model, and strong business communities, they create environments where members can thrive, connect, and grow. The business has a strong people-first culture, offering autonomy, support, and the opportunity to make a real impact at site level. This is an exciting time to join a forward-thinking organisation within the flexible workspace sector. The Role We are recruiting for a Centre Manager (Maternity Cover) to take ownership of a flagship workspace in Birmingham. As Centre Manager, you will be the face of the centre and the primary point of contact for members, guests, and visitors. Reporting into senior operations leadership, you will be responsible for delivering an outstanding member experience while overseeing day-to-day operations, community engagement, and service standards. You will lead an on-site team and work closely with sales, marketing, and operations to ensure the space is vibrant, welcoming, and commercially successful. This role is ideal for someone from a hospitality, coworking, retail or service-led background who enjoys being at the heart of a business. Key Responsibilities Community & Member Engagement Act as the main point of contact for all member needs and enquiries, providing timely and solutions-focused support Build strong relationships to foster a thriving, inclusive community Lead onboarding for new members, ensuring a smooth and welcoming experience Plan and deliver member events, networking sessions, and wellbeing initiatives Work with marketing to increase social media visibility and member engagement Facilitate introductions between members to encourage collaboration Manage member communications including newsletters and digital platforms Develop local partnerships to enhance the member experience Stay informed on local competitors and market trends Sales & Tours Deliver engaging and professional tours to prospective members Work closely with the sales team to support occupancy and commercial targets Represent the brand with professionalism and energy at all times Operations & Service Delivery Oversee day-to-day centre operations including front-of-house, cleaning, maintenance, and contractors Ensure the workspace is consistently presented to a high standard Support health & safety, security, and policy compliance Manage access control systems and member technology platforms Provide hands-on leadership support, including covering team absences when required Report on performance, service standards, and member feedback Key Skills & Attributes Passionate about people, hospitality, and delivering excellent experiences Strong relationship-builder with high emotional intelligence Highly organised, reliable, and solutions-driven Confident managing events, resolving issues, and working under pressure Excellent verbal and written communication skills Comfortable using CRM and workspace technology platforms (e.g. OfficeRnD, HubSpot, or similar) This is a fantastic maternity cover opportunity for a commercially aware, people-focused leader to take ownership of a premium workspace and make a meaningful impact within a growing flexible workspace business.
Digital Marketing Officer Location: Chiswick, Office Based, full time hours Excellent salary and benefits package A fantastic opportunity has arisen to work with an organisation that undertake life-saving and life-changing work to individuals that are being given a second chance at life. This role is to raise awareness of their work through digitalising their processes within Marketing and raising awareness through email campaigns, social media, website management and all digital engagement Key daily responsibilities include: Collaborate with the Marketing & Communications team as well as other internal and external stakeholders to promote the UK digital marketing strategy (website, social media, email, paid campaigns, SEO/SEM). Updating the website regularly with relevant content through the CMS Kentico. Monitor and report on digital marketing performance (website, social media, mailings, ads and PPC campaigns) using tools like Facebook Business Manager, Google Analytics or Piwik Pro, and provide monthly updates on campaign content. Develop and execute newsletter and mailing plans, including regular mailings via Mailingwork, data handling, performance analysis, and stakeholder engagement. Stay informed on digital marketing trends and share relevant insights with the team. Capture and prioritise website requirements across departments and collaborate with the international website team. Collaborate with the data warehouse system to provide the Marketing & Communications team with comprehensive marketing KPIs and performance insights Develop and deliver KPI reports, presenting findings to both the Marketing & Communications team and the Senior Leadership Team Extract and manage data for email campaigns in full compliance with current data protection regulations Collaborate with IT, CRM, and external partners to ensure data integrity, seamless integration, and alignment with organisational goals Champion a culture of measurement and continuous improvement within the Marketing & Communications team Attend regular appraisals with the Head of Marketing and Communications Participate in training, meetings, and team events Experience/knowledge/education Qualified to degree level (ideally digital marketing/marketing adjacent) and at least two years of experience in digital marketing including demonstrable track record of meeting and exceeding challenging targets. Strong communication skills both verbal and written Experience in working with a CRM system (preferably Kentico) with basic HTML/Coding skills. Knowledge of Salesforce and Mailingwork is an advantage. Highly experienced in the use of social media for professional use, e.g. Twitter, Facebook, YouTube and social media management tools. Solid analytical skills, including Piwik Pro or Google Analytics. Highly numerate with good data analysis/ insight skills and experience preparing reports, enabling the capability to build understanding of user behaviour. Demonstrable previous success with SEO/PPC and setting up /developing Google Adwords. Ability to work well under pressure, prioritising and managing workloads and projects independently and work on own initiative to deadlines. Able to juggle hands on delivery and reviewing work of others. Experience of working with external suppliers to maximise impact Skills and abilities Propensity to learn new applications quickly and to a high level of competence Experience of managing external partners and agencies to deliver agreed objectives on time and on budget. A proactive, flexible and friendly manner with an ability to build strong, mutually respectful relationships with internal colleagues and external partners, as well as good team-working skills. Charity experience highly desirable. Experience of working for an international organisation across multiple countries would be an advantage. Willingness to travel on occasion nationally and internationally.
Jan 29, 2026
Full time
Digital Marketing Officer Location: Chiswick, Office Based, full time hours Excellent salary and benefits package A fantastic opportunity has arisen to work with an organisation that undertake life-saving and life-changing work to individuals that are being given a second chance at life. This role is to raise awareness of their work through digitalising their processes within Marketing and raising awareness through email campaigns, social media, website management and all digital engagement Key daily responsibilities include: Collaborate with the Marketing & Communications team as well as other internal and external stakeholders to promote the UK digital marketing strategy (website, social media, email, paid campaigns, SEO/SEM). Updating the website regularly with relevant content through the CMS Kentico. Monitor and report on digital marketing performance (website, social media, mailings, ads and PPC campaigns) using tools like Facebook Business Manager, Google Analytics or Piwik Pro, and provide monthly updates on campaign content. Develop and execute newsletter and mailing plans, including regular mailings via Mailingwork, data handling, performance analysis, and stakeholder engagement. Stay informed on digital marketing trends and share relevant insights with the team. Capture and prioritise website requirements across departments and collaborate with the international website team. Collaborate with the data warehouse system to provide the Marketing & Communications team with comprehensive marketing KPIs and performance insights Develop and deliver KPI reports, presenting findings to both the Marketing & Communications team and the Senior Leadership Team Extract and manage data for email campaigns in full compliance with current data protection regulations Collaborate with IT, CRM, and external partners to ensure data integrity, seamless integration, and alignment with organisational goals Champion a culture of measurement and continuous improvement within the Marketing & Communications team Attend regular appraisals with the Head of Marketing and Communications Participate in training, meetings, and team events Experience/knowledge/education Qualified to degree level (ideally digital marketing/marketing adjacent) and at least two years of experience in digital marketing including demonstrable track record of meeting and exceeding challenging targets. Strong communication skills both verbal and written Experience in working with a CRM system (preferably Kentico) with basic HTML/Coding skills. Knowledge of Salesforce and Mailingwork is an advantage. Highly experienced in the use of social media for professional use, e.g. Twitter, Facebook, YouTube and social media management tools. Solid analytical skills, including Piwik Pro or Google Analytics. Highly numerate with good data analysis/ insight skills and experience preparing reports, enabling the capability to build understanding of user behaviour. Demonstrable previous success with SEO/PPC and setting up /developing Google Adwords. Ability to work well under pressure, prioritising and managing workloads and projects independently and work on own initiative to deadlines. Able to juggle hands on delivery and reviewing work of others. Experience of working with external suppliers to maximise impact Skills and abilities Propensity to learn new applications quickly and to a high level of competence Experience of managing external partners and agencies to deliver agreed objectives on time and on budget. A proactive, flexible and friendly manner with an ability to build strong, mutually respectful relationships with internal colleagues and external partners, as well as good team-working skills. Charity experience highly desirable. Experience of working for an international organisation across multiple countries would be an advantage. Willingness to travel on occasion nationally and internationally.
Job Title: Programme Marketing Assistant Location: London / Hybrid Salary : £27,000 - £31,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, 12-month fixed-term contract About the Role: The Programme Marketing Assistant (PMA) role is integral to supporting our programme team marketing activities by enhancing member communications and improving marketing data quality. PMAs own all marketing activities for the programmes they support and also provide cover for the rest of the PMA team as required. All PMAs report into the Head of Data-Driven Marketing and are expected to focus on improving the effectiveness of their programmes' communications and marketing activities. This role provides marketing support across techUK programmes, helping to ensure that initiatives are effectively promoted and delivered to members, prospects, and stakeholders. Working closely with the wider marketing team, the role helps plan, coordinate, and deliver marketing and engagement activities across a range of programmes. Key Responsibilities: Ensure programme activities are promoted effectively across appropriate channels to deliver strong results, reaching both existing and new audiences. Events: Provide marketing support for in-person and online events. Monitor event registrations and recommend promotional strategies. Plan and deliver marketing activity across relevant channels to reach target audiences and maximise event success. Newsletters & Mailers: Coordinate programme newsletters and mailers, including scheduling and drafting content for review and editing. Manage requests for mailing lists and ensure timely distribution. Social Media: Promote all upcoming programme activities across social media channels. Develop and implement social media plans to maximise reach, engagement, and results. Campaign Weeks & Campaigns: Coordinate campaign weeks by working with programmes to source content, creating landing pages and campaign widgets, and promoting campaigns through appropriate marketing channels. Website, Blogs & Hub Management: Support the creation, maintenance, and optimisation of programme webpages, including hubs and campaign pages. Upload blogs (including guest contributions), partner events, and other programme content. Monitor performance, refine content, manage marketing widgets, and determine effective calls to action. Ensure all programme content is published and promoted in the most effective way. Member Elections & Survey Management: Develop promotional strategies to increase participation in elections and surveys. Manage the end-to-end process, from promotion and response collection through to analysis and publication of results. Design Briefs & Programme Visuals: Select imagery for marketing activity and coordinate with the in-house multimedia designer to produce marketing assets. Data Management: Maintain accurate and up-to-date CRM records by inputting, extracting, and analysing data related to member contacts, engagement, and prospecting. Presentation Support: Provide support in formatting and updating presentations as required. Training Colleagues: Support the training of colleagues on relevant marketing tools, processes, and programme activities. About you: Skills, Knowledge and Expertise: Core Competencies: Excellent written and verbal communication skills. Very strong organisational and time management skills. Attention to detail and a methodical approach to tasks. Ability to work collaboratively across departments. Proactive and self-motivated with the ability to manage competing priorities. Able to think creatively about how to engage audiences via different marcomms channels. Analytical mindset with the ability to interpret data and provide actionable insights. Essential Knowledge and Experience: Experience working in a fast-paced environment with multiple deadlines. Competence in using MS Office Suite and digital marketing tools. Desired Knowledge and Experience: Experience in CRM systems and data management, and segmenting audiences. Experience using web CMS and social media scheduling platforms. Experience working with design teams on assets and content. Experience in supporting marketing or communications teams. Experience in executing email marketing campaigns. Experience in executing organic social media campaigns. Experience in a membership-based organisation or similar environment. Previous experience in reporting and analysis of marcomms activities performance to drive improvements. Additional Information: This role is offered on an initial 12-month fixed-term contract, with potential to become permanent, subject to business growth and individual performance. This role is based out of techUK's London offices, however techUK operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. Please click APPLY to be redirected to our website to apply for this role. Candidates with experience of: Marketing Assistant, Marketing Officer, Digital Marketing Executive, Marketing Officer, Digital Marketing Officer, may also be considered for this role.
Jan 29, 2026
Contractor
Job Title: Programme Marketing Assistant Location: London / Hybrid Salary : £27,000 - £31,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, 12-month fixed-term contract About the Role: The Programme Marketing Assistant (PMA) role is integral to supporting our programme team marketing activities by enhancing member communications and improving marketing data quality. PMAs own all marketing activities for the programmes they support and also provide cover for the rest of the PMA team as required. All PMAs report into the Head of Data-Driven Marketing and are expected to focus on improving the effectiveness of their programmes' communications and marketing activities. This role provides marketing support across techUK programmes, helping to ensure that initiatives are effectively promoted and delivered to members, prospects, and stakeholders. Working closely with the wider marketing team, the role helps plan, coordinate, and deliver marketing and engagement activities across a range of programmes. Key Responsibilities: Ensure programme activities are promoted effectively across appropriate channels to deliver strong results, reaching both existing and new audiences. Events: Provide marketing support for in-person and online events. Monitor event registrations and recommend promotional strategies. Plan and deliver marketing activity across relevant channels to reach target audiences and maximise event success. Newsletters & Mailers: Coordinate programme newsletters and mailers, including scheduling and drafting content for review and editing. Manage requests for mailing lists and ensure timely distribution. Social Media: Promote all upcoming programme activities across social media channels. Develop and implement social media plans to maximise reach, engagement, and results. Campaign Weeks & Campaigns: Coordinate campaign weeks by working with programmes to source content, creating landing pages and campaign widgets, and promoting campaigns through appropriate marketing channels. Website, Blogs & Hub Management: Support the creation, maintenance, and optimisation of programme webpages, including hubs and campaign pages. Upload blogs (including guest contributions), partner events, and other programme content. Monitor performance, refine content, manage marketing widgets, and determine effective calls to action. Ensure all programme content is published and promoted in the most effective way. Member Elections & Survey Management: Develop promotional strategies to increase participation in elections and surveys. Manage the end-to-end process, from promotion and response collection through to analysis and publication of results. Design Briefs & Programme Visuals: Select imagery for marketing activity and coordinate with the in-house multimedia designer to produce marketing assets. Data Management: Maintain accurate and up-to-date CRM records by inputting, extracting, and analysing data related to member contacts, engagement, and prospecting. Presentation Support: Provide support in formatting and updating presentations as required. Training Colleagues: Support the training of colleagues on relevant marketing tools, processes, and programme activities. About you: Skills, Knowledge and Expertise: Core Competencies: Excellent written and verbal communication skills. Very strong organisational and time management skills. Attention to detail and a methodical approach to tasks. Ability to work collaboratively across departments. Proactive and self-motivated with the ability to manage competing priorities. Able to think creatively about how to engage audiences via different marcomms channels. Analytical mindset with the ability to interpret data and provide actionable insights. Essential Knowledge and Experience: Experience working in a fast-paced environment with multiple deadlines. Competence in using MS Office Suite and digital marketing tools. Desired Knowledge and Experience: Experience in CRM systems and data management, and segmenting audiences. Experience using web CMS and social media scheduling platforms. Experience working with design teams on assets and content. Experience in supporting marketing or communications teams. Experience in executing email marketing campaigns. Experience in executing organic social media campaigns. Experience in a membership-based organisation or similar environment. Previous experience in reporting and analysis of marcomms activities performance to drive improvements. Additional Information: This role is offered on an initial 12-month fixed-term contract, with potential to become permanent, subject to business growth and individual performance. This role is based out of techUK's London offices, however techUK operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. Please click APPLY to be redirected to our website to apply for this role. Candidates with experience of: Marketing Assistant, Marketing Officer, Digital Marketing Executive, Marketing Officer, Digital Marketing Officer, may also be considered for this role.
Marketing & Communications Officer Location: Central London Salary: £30,000 per annum plus London Weighting Contract Type: Permanent, full-time, office based with some travel out of the office base The Marketing and Communications Officer will play a key role in delivering Deafblind UK s marketing and communications activity, helping to tell powerful stories, grow brand awareness, and strengthen engagement with people with lived experience, supporters, funders, and the wider public. Working alongside the Head of Marketing & Communications, the postholder will act as a proactive and trusted collaborator, supporting teams across services, fundraising, volunteering and operations. This role is not only about delivering day-to-day communications; it will also play a key part in our next stage of growth bringing energy, creativity and new ways of thinking to help us expand our influence and impact. This is an exciting opportunity for a collaborative, proactive content expert to play a hands-on role in shaping our voice and impact. Responsibilities Content & Campaigns Research, write and publish engaging content across multiple channels (website, social media, email, press, print). Create photo and video content. Develop case studies and human-interest stories that bring Deafblind UK s work to life. Support the planning and delivery of national campaigns (e.g. Deafblind Awareness Week, annual conference, fundraising appeals). Produce and schedule content using tools such as Hootsuite, Mailchimp and Canva (or similar). Internal Business Partnering Act as a responsive and proactive marketing partner for internal teams, building strong relationships with colleagues across the organisation. Understand the goals and priorities of internal stakeholders, translating them into effective communications outputs. Respond promptly to requests for marketing and communications support, prioritising, managing resources advising and guiding colleagues to achieve the best outcomes. Coordinate internal communications and updates to ensure all staff and volunteers feel informed and inspired by Deafblind UK s work. Digital Marketing Maintain and update website content and e-marketing, ensuring accessibility, accuracy and alignment with brand guidelines. Support the growth of Deafblind UK s digital audiences, accurately and consistently tracking engagement and reach using analytics and insights and adjusting approaches accordingly. Measuring and reporting on digital outcomes, keeping up to date with best practices and new opportunities. Assist in the creation and delivery of paid digital activity (social and search). Ensure all communications adhere to accessibility and inclusion best practice. Media & PR Support media monitoring and maintain up-to-date media contact lists. Using strong news and political instincts to respond to media enquiries in coordination with the Head of Marketing & Communications. Help identify and prepare case studies, photography, and spokespeople for press opportunities. Brand & Internal Communications Champion consistent use of Deafblind UK s brand, tone of voice, and visual identity across all channels. Support colleagues to apply the brand effectively in their own materials and communications. Contribute to internal communications such as newsletters, intranet content and staff updates. Events & Partnerships Assist in the planning and delivery of events, exhibitions, and partnership activations. Liaise with suppliers, freelancers, and creative agencies when required. Monitoring & Evaluation Track KPIs and engagement data, compiling regular reports on digital and media performance. Contribute creative ideas and insights to improve marketing effectiveness and internal collaboration. Person Specification Experience & Skills Significant experience in marketing, communications, or/and PR Excellent written and verbal communication skills, with a flair for storytelling. Proven ability to manage relationships and provide high-quality support to internal stakeholders. Strong understanding of social media platforms, content scheduling, and analytics and a proactive interest in adapting to trends and changes in best practice. Experience producing accessible and engaging content for digital and print channels. Organised and proactive, able to manage multiple projects and deadlines. Commitment to equality, inclusion, and Deafblind UK s mission. Familiarity with CMS (e.g. WordPress) and CRMs and email marketing tools (e.g. Mailchimp). Some experience with design tools (Canva, Adobe Creative Suite, or similar). Personal Attributes Collaborative, responsive and relationship-focused, a natural team player who builds trust and supports others. Creative, curious, and adaptable, a self-starter who thrives in a small team. Passionate about making communications more inclusive and impactful. Positive, resilient, and solutions-focused. Commitment to our organisational values. Closing Date : Monday 16th February Final Panel Interviews : Wednesday 25th February To Apply If you feel you are a suitable candidate and would like to work for Deaf Blind UK, please do not hesitate to apply.
Jan 26, 2026
Full time
Marketing & Communications Officer Location: Central London Salary: £30,000 per annum plus London Weighting Contract Type: Permanent, full-time, office based with some travel out of the office base The Marketing and Communications Officer will play a key role in delivering Deafblind UK s marketing and communications activity, helping to tell powerful stories, grow brand awareness, and strengthen engagement with people with lived experience, supporters, funders, and the wider public. Working alongside the Head of Marketing & Communications, the postholder will act as a proactive and trusted collaborator, supporting teams across services, fundraising, volunteering and operations. This role is not only about delivering day-to-day communications; it will also play a key part in our next stage of growth bringing energy, creativity and new ways of thinking to help us expand our influence and impact. This is an exciting opportunity for a collaborative, proactive content expert to play a hands-on role in shaping our voice and impact. Responsibilities Content & Campaigns Research, write and publish engaging content across multiple channels (website, social media, email, press, print). Create photo and video content. Develop case studies and human-interest stories that bring Deafblind UK s work to life. Support the planning and delivery of national campaigns (e.g. Deafblind Awareness Week, annual conference, fundraising appeals). Produce and schedule content using tools such as Hootsuite, Mailchimp and Canva (or similar). Internal Business Partnering Act as a responsive and proactive marketing partner for internal teams, building strong relationships with colleagues across the organisation. Understand the goals and priorities of internal stakeholders, translating them into effective communications outputs. Respond promptly to requests for marketing and communications support, prioritising, managing resources advising and guiding colleagues to achieve the best outcomes. Coordinate internal communications and updates to ensure all staff and volunteers feel informed and inspired by Deafblind UK s work. Digital Marketing Maintain and update website content and e-marketing, ensuring accessibility, accuracy and alignment with brand guidelines. Support the growth of Deafblind UK s digital audiences, accurately and consistently tracking engagement and reach using analytics and insights and adjusting approaches accordingly. Measuring and reporting on digital outcomes, keeping up to date with best practices and new opportunities. Assist in the creation and delivery of paid digital activity (social and search). Ensure all communications adhere to accessibility and inclusion best practice. Media & PR Support media monitoring and maintain up-to-date media contact lists. Using strong news and political instincts to respond to media enquiries in coordination with the Head of Marketing & Communications. Help identify and prepare case studies, photography, and spokespeople for press opportunities. Brand & Internal Communications Champion consistent use of Deafblind UK s brand, tone of voice, and visual identity across all channels. Support colleagues to apply the brand effectively in their own materials and communications. Contribute to internal communications such as newsletters, intranet content and staff updates. Events & Partnerships Assist in the planning and delivery of events, exhibitions, and partnership activations. Liaise with suppliers, freelancers, and creative agencies when required. Monitoring & Evaluation Track KPIs and engagement data, compiling regular reports on digital and media performance. Contribute creative ideas and insights to improve marketing effectiveness and internal collaboration. Person Specification Experience & Skills Significant experience in marketing, communications, or/and PR Excellent written and verbal communication skills, with a flair for storytelling. Proven ability to manage relationships and provide high-quality support to internal stakeholders. Strong understanding of social media platforms, content scheduling, and analytics and a proactive interest in adapting to trends and changes in best practice. Experience producing accessible and engaging content for digital and print channels. Organised and proactive, able to manage multiple projects and deadlines. Commitment to equality, inclusion, and Deafblind UK s mission. Familiarity with CMS (e.g. WordPress) and CRMs and email marketing tools (e.g. Mailchimp). Some experience with design tools (Canva, Adobe Creative Suite, or similar). Personal Attributes Collaborative, responsive and relationship-focused, a natural team player who builds trust and supports others. Creative, curious, and adaptable, a self-starter who thrives in a small team. Passionate about making communications more inclusive and impactful. Positive, resilient, and solutions-focused. Commitment to our organisational values. Closing Date : Monday 16th February Final Panel Interviews : Wednesday 25th February To Apply If you feel you are a suitable candidate and would like to work for Deaf Blind UK, please do not hesitate to apply.
As Community & Communications Manager you will deliver high quality member engagement and communication activities, supporting the growth of the company's network and the ongoing development of the community portal. You will play a key role in strengthening relationships with members, improving engagement with network benefits and ensuring consistent, engaging communication across all channels. Key Responsibilities Member Engagement & Community Development Support the development and delivery of the community development and member engagement strategy, to increase participation and interaction across the network. Foster and nurture strong, collaborative relationships with member firms, to understand their evolving needs and priorities. Work closely with the IT & Member Experience Manager to develop the Connect portal and improve member experience and access to benefits and services Contribute to the planning and delivery of member events, including the annual Conference with a focus on content, and member communication. Coordinate regular member feedback surveys to understand member sentiment, engagement and satisfaction. Chair the company's BD & Marketing and CX groups, helping to plan discussions, share best practices and develop supporting resources. Participate in regional and special interest discussion suppers and represent the company at relevant events. Communications Deliver a comprehensive communications plan to ensure consistent, clear and engaging messaging across all channels. Collaborate with the Executive Team in the creation of member-focused content and resources in line with the company's overall strategy. Manage online presence, including the website and social media channels, ensuring content reflects the brand and resonates with members Produce high-quality written and visual content for newsletters, digital channels, and marketing materials. Support the wider team with communication initiatives relating to member recruitment, engagement campaigns, and thought leadership. Collaboration and Support Oversee the work and development of the Member Communications Officer, fostering a culture of collaboration and continuous improvement Work closely with colleagues across the team to align communications and engagement activities with company objectives Contribute ideas and feedback to support the ongoing development of the network s member services and digital platforms Maintain an up-to-date awareness of developments in the legal sector to inform communications and engagement strategies Development of external personal network for the benefit of the company Responsibility for own ongoing personal development and learning Essential Skills and Experience Degree level qualification or equivalent experience Strong experience in engagement, communications, or marketing role, ideally within the professional services sector Excellent interpersonal and relationship building skills Strong written and verbal communication skills with experience creating impactful content Confident managing multiple projects and priorities Experience with digital communications tools, including websites, email campaigns, and social media platforms Ability to work collaboratively with colleagues and external partners Desirable Skills and Experience; Experience working in, or supporting, law firms Experience in community development or member engagement Experience of professional networks. Experience supporting events and conferences Experience of working in a small team Understanding of trends and issues affecting the legal sector and SME businesses Familiarity with CRM systems, member engagement tools and marketing measurement and analytics Familiarity with video editing software Personal Attributes; Proactive, self-motivated, organised and results-driven A collaborative, approachable team player who thrives in a community environment Passionate about building relationships and delivering exceptional service INDH
Jan 26, 2026
Full time
As Community & Communications Manager you will deliver high quality member engagement and communication activities, supporting the growth of the company's network and the ongoing development of the community portal. You will play a key role in strengthening relationships with members, improving engagement with network benefits and ensuring consistent, engaging communication across all channels. Key Responsibilities Member Engagement & Community Development Support the development and delivery of the community development and member engagement strategy, to increase participation and interaction across the network. Foster and nurture strong, collaborative relationships with member firms, to understand their evolving needs and priorities. Work closely with the IT & Member Experience Manager to develop the Connect portal and improve member experience and access to benefits and services Contribute to the planning and delivery of member events, including the annual Conference with a focus on content, and member communication. Coordinate regular member feedback surveys to understand member sentiment, engagement and satisfaction. Chair the company's BD & Marketing and CX groups, helping to plan discussions, share best practices and develop supporting resources. Participate in regional and special interest discussion suppers and represent the company at relevant events. Communications Deliver a comprehensive communications plan to ensure consistent, clear and engaging messaging across all channels. Collaborate with the Executive Team in the creation of member-focused content and resources in line with the company's overall strategy. Manage online presence, including the website and social media channels, ensuring content reflects the brand and resonates with members Produce high-quality written and visual content for newsletters, digital channels, and marketing materials. Support the wider team with communication initiatives relating to member recruitment, engagement campaigns, and thought leadership. Collaboration and Support Oversee the work and development of the Member Communications Officer, fostering a culture of collaboration and continuous improvement Work closely with colleagues across the team to align communications and engagement activities with company objectives Contribute ideas and feedback to support the ongoing development of the network s member services and digital platforms Maintain an up-to-date awareness of developments in the legal sector to inform communications and engagement strategies Development of external personal network for the benefit of the company Responsibility for own ongoing personal development and learning Essential Skills and Experience Degree level qualification or equivalent experience Strong experience in engagement, communications, or marketing role, ideally within the professional services sector Excellent interpersonal and relationship building skills Strong written and verbal communication skills with experience creating impactful content Confident managing multiple projects and priorities Experience with digital communications tools, including websites, email campaigns, and social media platforms Ability to work collaboratively with colleagues and external partners Desirable Skills and Experience; Experience working in, or supporting, law firms Experience in community development or member engagement Experience of professional networks. Experience supporting events and conferences Experience of working in a small team Understanding of trends and issues affecting the legal sector and SME businesses Familiarity with CRM systems, member engagement tools and marketing measurement and analytics Familiarity with video editing software Personal Attributes; Proactive, self-motivated, organised and results-driven A collaborative, approachable team player who thrives in a community environment Passionate about building relationships and delivering exceptional service INDH
Guardian/Tenant Administration Officer Location: Office-based, North London Salary: 28,000 per annum Hours: Full-time As required Guardian /Tenant Admin Officer Administration Compliance DBS Onboarding Property Guardians Our marketing leading client are currently recruiting for a Guardian Administration Officer to join their busy Administration team. This is a pivotal role supporting the vetting, onboarding and ongoing communication with Guardians/Tenants, ensuring compliance, accuracy and excellent service at all times. This position is ideal for an experienced Administrator, Compliance Administrator or Office Support professional with strong attention to detail, excellent communication skills and confidence working with sensitive data. Key Responsibilities Guardian/Tenant Vetting & Compliance Carry out full vetting of prospective Guardians Process DBS checks where required Ensure financial guarantors are in place and all documentation is received, checked and recorded Maintain accurate and up-to-date Guardian records, spreadsheets and databases Support data protection, duty of care and compliance standards Onboarding & Administration Coordinate Guardian/Tenant onboarding processes, including welcome and transfer communications Accurately input and maintain records on cloud-based systems and CRM platforms Manage administration relating to terminations Assist with key postage, returns and tracking where required Communication & Front-of-House Support Act as a first point of contact for Guardians, prospective Guardians, clients and visitors Handle queries via telephone, email and face-to-face Respond to Guardian Management tasks, inspections and actions via the CRM system Escalate or signpost queries to the appropriate internal teams General Administration Provide administrative support across departments Ensure tasks are completed accurately, on time and to a high standard Follow internal systems, policies and procedures Support Health & Safety and Data Protection responsibilities Undertake training and support continuous professional development Skills & Experience Required Proven experience in an administrative or office support role Strong organisational and time management skills Excellent written and verbal communication High level of accuracy and attention to detail Experience handling confidential information Confident using CRM systems, spreadsheets and cloud-based databases Professional, approachable and customer-focused Experience within property, compliance, lettings, housing, guardianship or facilities management would be highly advantageous but not essential. Why Apply? Stable, full-time administrative role 28,000 salary Varied responsibilities with real responsibility and ownership Supportive team environment Opportunity to develop compliance, administration and systems skills Mandeville is acting as an Employment Agency in relation to this vacancy.
Jan 25, 2026
Full time
Guardian/Tenant Administration Officer Location: Office-based, North London Salary: 28,000 per annum Hours: Full-time As required Guardian /Tenant Admin Officer Administration Compliance DBS Onboarding Property Guardians Our marketing leading client are currently recruiting for a Guardian Administration Officer to join their busy Administration team. This is a pivotal role supporting the vetting, onboarding and ongoing communication with Guardians/Tenants, ensuring compliance, accuracy and excellent service at all times. This position is ideal for an experienced Administrator, Compliance Administrator or Office Support professional with strong attention to detail, excellent communication skills and confidence working with sensitive data. Key Responsibilities Guardian/Tenant Vetting & Compliance Carry out full vetting of prospective Guardians Process DBS checks where required Ensure financial guarantors are in place and all documentation is received, checked and recorded Maintain accurate and up-to-date Guardian records, spreadsheets and databases Support data protection, duty of care and compliance standards Onboarding & Administration Coordinate Guardian/Tenant onboarding processes, including welcome and transfer communications Accurately input and maintain records on cloud-based systems and CRM platforms Manage administration relating to terminations Assist with key postage, returns and tracking where required Communication & Front-of-House Support Act as a first point of contact for Guardians, prospective Guardians, clients and visitors Handle queries via telephone, email and face-to-face Respond to Guardian Management tasks, inspections and actions via the CRM system Escalate or signpost queries to the appropriate internal teams General Administration Provide administrative support across departments Ensure tasks are completed accurately, on time and to a high standard Follow internal systems, policies and procedures Support Health & Safety and Data Protection responsibilities Undertake training and support continuous professional development Skills & Experience Required Proven experience in an administrative or office support role Strong organisational and time management skills Excellent written and verbal communication High level of accuracy and attention to detail Experience handling confidential information Confident using CRM systems, spreadsheets and cloud-based databases Professional, approachable and customer-focused Experience within property, compliance, lettings, housing, guardianship or facilities management would be highly advantageous but not essential. Why Apply? Stable, full-time administrative role 28,000 salary Varied responsibilities with real responsibility and ownership Supportive team environment Opportunity to develop compliance, administration and systems skills Mandeville is acting as an Employment Agency in relation to this vacancy.
