Creideas in Glasgow is recruiting a Graduate Business & Data Analyst on a 12-month fixed-term contract. This full-time, hybrid role offers a salary of 25,000 and a structured entry into data analysis, market research and business development. You will learn how data and research inform opportunities, work with CRM data, and develop commercially valuable skills through training, 1:1 buddying and practical coaching.
Oct 10, 2026
Full time
Creideas in Glasgow is recruiting a Graduate Business & Data Analyst on a 12-month fixed-term contract. This full-time, hybrid role offers a salary of 25,000 and a structured entry into data analysis, market research and business development. You will learn how data and research inform opportunities, work with CRM data, and develop commercially valuable skills through training, 1:1 buddying and practical coaching.
Business & Data Analyst - Graduate Opportunity Location: Glasgow Job Type: Full Time, 12-Month Fixed Term Salary : 25,000 Hybrid Are you a recent graduate who enjoys working with data, researching information and finding ways to turn it into something useful? Do you have a naturally curious mindset and an interest in how businesses identify opportunities, understand their customers and make better commercial decisions? This could be an excellent opportunity to start your career in a role that combines data analysis, market research, business development and technology. The Opportunity We are looking for a graduate to join a global professional services environment in a development-focused Business & Data Analyst role. You don't need previous experience within the sector. What matters is that you are analytical, curious, organised and keen to learn. You will work alongside experienced commercial and business development professionals, gaining exposure to how data and research are used to identify opportunities, understand markets and support business growth. You will receive structured training, one-to-one buddying and practical coaching, giving you the opportunity to develop a broad range of commercially valuable skills. The Role As a Business & Data Analyst, you will: Analyse data to identify trends, relationships and potential commercial opportunities Carry out research into organisations, markets and potential clients Use CRM data and other sources to identify patterns and develop insight Work with large datasets using Excel, Power BI and other analytical tools Support the creation and management of target lists and commercial research Prepare research, briefings and insight for senior stakeholders Help maintain and improve the quality of CRM and commercial data Support marketing and business development campaigns Use AI and digital tools to improve research, analysis and productivity Work with colleagues across different teams and levels of seniority Contribute to projects that help identify and develop new business opportunities What We're Looking For This role would suit a recent graduate who is looking to build a career in data, commercial analysis, business development or professional services. You will ideally have: A degree or relevant academic background Strong analytical and problem-solving skills Excellent attention to detail An interest in working with data and identifying trends Strong research skills and a naturally curious approach Good written and verbal communication skills Confidence using Microsoft applications, particularly Excel An interest in AI and digital tools The ability to organise your workload and manage competing priorities A proactive attitude and willingness to learn The confidence to work independently while also collaborating with a wider team Full training and support will be provided. Why This Role? This is more than an entry-level data position. You will develop practical experience across data analysis, CRM management, market research, commercial insight, campaign support and stakeholder engagement. These are transferable skills that can open doors across the wider professional services and commercial sectors. There is also scope to develop your career further into areas such as client development and campaign management as your experience grows. What's On Offer 12-month fixed-term graduate opportunity Structured training, coaching and one-to-one buddying Career development and study support 25 days annual leave plus 8 bank holidays Employer pension contribution of up to 5% A collaborative, one-team working environment If you're a graduate who wants to start your career somewhere you can develop commercially valuable skills, work with data and technology, and gain genuine exposure to how businesses identify and develop opportunities, we'd be keen to hear from you.
Oct 10, 2026
Full time
Business & Data Analyst - Graduate Opportunity Location: Glasgow Job Type: Full Time, 12-Month Fixed Term Salary : 25,000 Hybrid Are you a recent graduate who enjoys working with data, researching information and finding ways to turn it into something useful? Do you have a naturally curious mindset and an interest in how businesses identify opportunities, understand their customers and make better commercial decisions? This could be an excellent opportunity to start your career in a role that combines data analysis, market research, business development and technology. The Opportunity We are looking for a graduate to join a global professional services environment in a development-focused Business & Data Analyst role. You don't need previous experience within the sector. What matters is that you are analytical, curious, organised and keen to learn. You will work alongside experienced commercial and business development professionals, gaining exposure to how data and research are used to identify opportunities, understand markets and support business growth. You will receive structured training, one-to-one buddying and practical coaching, giving you the opportunity to develop a broad range of commercially valuable skills. The Role As a Business & Data Analyst, you will: Analyse data to identify trends, relationships and potential commercial opportunities Carry out research into organisations, markets and potential clients Use CRM data and other sources to identify patterns and develop insight Work with large datasets using Excel, Power BI and other analytical tools Support the creation and management of target lists and commercial research Prepare research, briefings and insight for senior stakeholders Help maintain and improve the quality of CRM and commercial data Support marketing and business development campaigns Use AI and digital tools to improve research, analysis and productivity Work with colleagues across different teams and levels of seniority Contribute to projects that help identify and develop new business opportunities What We're Looking For This role would suit a recent graduate who is looking to build a career in data, commercial analysis, business development or professional services. You will ideally have: A degree or relevant academic background Strong analytical and problem-solving skills Excellent attention to detail An interest in working with data and identifying trends Strong research skills and a naturally curious approach Good written and verbal communication skills Confidence using Microsoft applications, particularly Excel An interest in AI and digital tools The ability to organise your workload and manage competing priorities A proactive attitude and willingness to learn The confidence to work independently while also collaborating with a wider team Full training and support will be provided. Why This Role? This is more than an entry-level data position. You will develop practical experience across data analysis, CRM management, market research, commercial insight, campaign support and stakeholder engagement. These are transferable skills that can open doors across the wider professional services and commercial sectors. There is also scope to develop your career further into areas such as client development and campaign management as your experience grows. What's On Offer 12-month fixed-term graduate opportunity Structured training, coaching and one-to-one buddying Career development and study support 25 days annual leave plus 8 bank holidays Employer pension contribution of up to 5% A collaborative, one-team working environment If you're a graduate who wants to start your career somewhere you can develop commercially valuable skills, work with data and technology, and gain genuine exposure to how businesses identify and develop opportunities, we'd be keen to hear from you.
Are you an experienced IT Technician? This Business Systems Analyst / Assistant IT Manager role is a brilliant opportunity to step up and make a bigger impact. Take charge of the full tech stack alongside our client's MSP and put your ideas to work across the business. Business Systems Analyst / Assistant IT Manager Full-time, Permanent Competitive salary, based on experience Office-based, with hybrid flexibility when schedules and tasks allow Applicants must be able to reliably commute to Southsea or relocate before starting work The Role Our client is looking for a Business Systems Analyst to support the day-to-day operation, improvement, and development of IT systems and solutions across its well-established and successful e-commerce business, which utilizes a number of mainstream platforms and extensive automation. This is a hands-on and broad role covering business systems support, process improvement, project coordination, reporting, automation, user training, cyber security, and general IT support. The role would suit an experienced IT Technician looking for a step-up, or an existing Deputy / Assistant IT Manager searching for a new opportunity. You will work closely with teams across Customer Service, Sales, Operations, Product, Purchasing, Marketing, and Finance, as well as our client's external technology partners. This role provides an excellent opportunity to broaden your experience and skill set, suiting someone with a strong mix of technical confidence, business process understanding, communication skills, and a practical continuous improvement mindset. Working Model: This role requires you to work from our client's Southsea (PO5) office, with some flexibility around hybrid working when schedules and tasks allow. You must be able to reliably commute or plan to relocate before starting work. Key Responsibilities System Administration & Support: Support, administer, and improve core business systems. Take ownership of the IT infrastructure, hardware, and security, working alongside our client's Managed Service Provider (MSP). Project & Task Management: Manage and prioritize IT tasks, system requests, and small projects. Assist the Head of IT with IT planning, budgeting, vendor management, system stability, and longer-term technology improvements. Process Improvement & Automation: Support business process improvement across departments via existing systems, data, new technology, and AI. Identify, design, and implement automation opportunities using tools such as Make, Google Apps Script, and the Odoo automation layer. Integrations: Support integrations between business systems, communication tools, e-commerce/fulfillment platforms (including WMS), reporting tools, and third-party services. Data & Reporting: Provide analytical and report-writing support, including dashboards, operational reports, and data extracts. Help improve access to business data and support wider adoption of BI/reporting tools. Support product, purchasing, operational, and content data processes (master data, digital assets, etc.). User Training & Support: Provide user support, training, documentation, and reference materials for key systems and processes. Communicate effectively with internal users, managers, software vendors, support agencies, and development partners. Skills & Experience Needed Experience: 3+ years in IT support, business systems administration, or operations improvement, with at least 2 years supporting cross-departmental business systems (ERP, CRM, Helpdesk, project management). Tech Stack Proficiency: Confident administering Google Workspace and working with cloud-based systems. Familiarity with programming languages (Python, JavaScript, or similar) and system integrations using APIs. Data & Automation: Strong analytical skills with experience managing BigQuery, ETL processes, or cloud-based analytics, alongside BI/reporting tools. Communication: Able to support both technical and non-technical users patiently and clearly, design complex spreadsheets, and translate business requirements into practical system improvements. Bonus Points for: Direct experience with Odoo ERP, Shopify Plus, BigQuery/SQL, ecommerce/marketplace platforms, or PIM/DAM/Product Master Data workflows. About You A Continuous Improver: You are practical, curious, and commercially focused on useful outcomes. Proactive & Organized: You can comfortably balance urgent helpdesk tickets with longer-term improvement work and meticulous documentation. Collaborative & Accountable: You are comfortable working across departments and willing to take ownership while knowing exactly when to escalate. What Our Client Offers Impact: A highly visible role where your technical decisions directly benefit the whole team. Financial & Future: Profit sharing and life insurance. Health & Wellbeing: Private medical insurance, private dental insurance, gym membership, and a dedicated health & wellbeing programme. Work-Life Balance: Generous sick pay terms, flexibility around additional leave, bereavement leave, and paid volunteering days. Culture: Company social events, birthday bonus vouchers, and a friendly, supportive environment where your ideas will be heard and implemented. How to Apply If you have the skills and experience required for this position, click 'apply' today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. Other Suitable Skills & Experience Include: IT Support Manager, Assistant IT Manager, Business Systems Administrator, Systems Analyst, Applications Support Analyst, ERP Administrator, IT Project Coordinator, IT Technician, IT Support Engineer, IT Systems Engineer, Systems Administrator, Infrastructure Engineer, IT Support Lead, IT Generalist, Business Systems Support Specialist, Deputy IT & Systems Manager.
Oct 09, 2026
Full time
Are you an experienced IT Technician? This Business Systems Analyst / Assistant IT Manager role is a brilliant opportunity to step up and make a bigger impact. Take charge of the full tech stack alongside our client's MSP and put your ideas to work across the business. Business Systems Analyst / Assistant IT Manager Full-time, Permanent Competitive salary, based on experience Office-based, with hybrid flexibility when schedules and tasks allow Applicants must be able to reliably commute to Southsea or relocate before starting work The Role Our client is looking for a Business Systems Analyst to support the day-to-day operation, improvement, and development of IT systems and solutions across its well-established and successful e-commerce business, which utilizes a number of mainstream platforms and extensive automation. This is a hands-on and broad role covering business systems support, process improvement, project coordination, reporting, automation, user training, cyber security, and general IT support. The role would suit an experienced IT Technician looking for a step-up, or an existing Deputy / Assistant IT Manager searching for a new opportunity. You will work closely with teams across Customer Service, Sales, Operations, Product, Purchasing, Marketing, and Finance, as well as our client's external technology partners. This role provides an excellent opportunity to broaden your experience and skill set, suiting someone with a strong mix of technical confidence, business process understanding, communication skills, and a practical continuous improvement mindset. Working Model: This role requires you to work from our client's Southsea (PO5) office, with some flexibility around hybrid working when schedules and tasks allow. You must be able to reliably commute or plan to relocate before starting work. Key Responsibilities System Administration & Support: Support, administer, and improve core business systems. Take ownership of the IT infrastructure, hardware, and security, working alongside our client's Managed Service Provider (MSP). Project & Task Management: Manage and prioritize IT tasks, system requests, and small projects. Assist the Head of IT with IT planning, budgeting, vendor management, system stability, and longer-term technology improvements. Process Improvement & Automation: Support business process improvement across departments via existing systems, data, new technology, and AI. Identify, design, and implement automation opportunities using tools such as Make, Google Apps Script, and the Odoo automation layer. Integrations: Support integrations between business systems, communication tools, e-commerce/fulfillment platforms (including WMS), reporting tools, and third-party services. Data & Reporting: Provide analytical and report-writing support, including dashboards, operational reports, and data extracts. Help improve access to business data and support wider adoption of BI/reporting tools. Support product, purchasing, operational, and content data processes (master data, digital assets, etc.). User Training & Support: Provide user support, training, documentation, and reference materials for key systems and processes. Communicate effectively with internal users, managers, software vendors, support agencies, and development partners. Skills & Experience Needed Experience: 3+ years in IT support, business systems administration, or operations improvement, with at least 2 years supporting cross-departmental business systems (ERP, CRM, Helpdesk, project management). Tech Stack Proficiency: Confident administering Google Workspace and working with cloud-based systems. Familiarity with programming languages (Python, JavaScript, or similar) and system integrations using APIs. Data & Automation: Strong analytical skills with experience managing BigQuery, ETL processes, or cloud-based analytics, alongside BI/reporting tools. Communication: Able to support both technical and non-technical users patiently and clearly, design complex spreadsheets, and translate business requirements into practical system improvements. Bonus Points for: Direct experience with Odoo ERP, Shopify Plus, BigQuery/SQL, ecommerce/marketplace platforms, or PIM/DAM/Product Master Data workflows. About You A Continuous Improver: You are practical, curious, and commercially focused on useful outcomes. Proactive & Organized: You can comfortably balance urgent helpdesk tickets with longer-term improvement work and meticulous documentation. Collaborative & Accountable: You are comfortable working across departments and willing to take ownership while knowing exactly when to escalate. What Our Client Offers Impact: A highly visible role where your technical decisions directly benefit the whole team. Financial & Future: Profit sharing and life insurance. Health & Wellbeing: Private medical insurance, private dental insurance, gym membership, and a dedicated health & wellbeing programme. Work-Life Balance: Generous sick pay terms, flexibility around additional leave, bereavement leave, and paid volunteering days. Culture: Company social events, birthday bonus vouchers, and a friendly, supportive environment where your ideas will be heard and implemented. How to Apply If you have the skills and experience required for this position, click 'apply' today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. Other Suitable Skills & Experience Include: IT Support Manager, Assistant IT Manager, Business Systems Administrator, Systems Analyst, Applications Support Analyst, ERP Administrator, IT Project Coordinator, IT Technician, IT Support Engineer, IT Systems Engineer, Systems Administrator, Infrastructure Engineer, IT Support Lead, IT Generalist, Business Systems Support Specialist, Deputy IT & Systems Manager.
Salesforce Administrator, CRM, SCA, SSCC, SAA, SSA, Integration, Sales Cloud, Service Cloud. SOQL, SOSL, LWC We have a new position for a Salesforce Consultant / Salesforce CRM Manager with solid all-round Salesforce expertise. Ideally, you will have some Salesforce certification (Salesforce Administrator, Advanced Administrator, Business Analyst, AI Associate, etc.), but the key skill set we need is broad experience across: Project Management Planning Design Integration Automation Launches Training Excellent interpersonal skills are expected as the role is working as part of a team, and the team is involved in a long-term Salesforce strategy. Our client is open to candidates seeking temporary-to-perm roles, fixed-term positions or permanent positions only.
Oct 09, 2026
Full time
Salesforce Administrator, CRM, SCA, SSCC, SAA, SSA, Integration, Sales Cloud, Service Cloud. SOQL, SOSL, LWC We have a new position for a Salesforce Consultant / Salesforce CRM Manager with solid all-round Salesforce expertise. Ideally, you will have some Salesforce certification (Salesforce Administrator, Advanced Administrator, Business Analyst, AI Associate, etc.), but the key skill set we need is broad experience across: Project Management Planning Design Integration Automation Launches Training Excellent interpersonal skills are expected as the role is working as part of a team, and the team is involved in a long-term Salesforce strategy. Our client is open to candidates seeking temporary-to-perm roles, fixed-term positions or permanent positions only.
Product Manager Permanent Full Time Leek Wootton Salary - Grade H (£50.949.00 - £57,186.00) The main purpose of the role is to plan, lead and oversee all configuration activities for software or systems (including the Records Management System), ensuring that software and hardware quality meets Warwickshire Police goals by defining test strategy, creating test scripts and data, creating and executing the test plan with key resources, including defect management. Main Responsibilities Manage the Configuration and Release process efficiency of the Force RMS and any other designated Force applications Develop comprehensive test strategies that define standards, test tools, and data for the Warwickshire Police's Records Management System To create a detailed test and release plan that includes (but not limited to) unit, system, integration, regression test relating to functional, non-functional, security related pen tests and disaster recovering testing Coordinate and supervise testing activities (manual and automated) to ensure thoroughness Ensure software releases meets quality standards, functions correctly, and aligns with user requirements Ensure compliance with policing data governance, retention, and audit requirements, whilst ensuring documentation is up to date and available in the Force Knowledge library Identifies and escalates potential issues, risks and bottlenecks early in the processes to Programme/Project Manager/Head of Service Produces reports on Test progress, defect status and overall quality to Programme SLT Team Provide expert user advice to system admins, business teams, managers and users of the RMS and other Force designated applications Lead a high-performing team of 2 x Configuration Analysts, ensuring effective management of configuration processes, driving performance, quality, and continuous improvement across services and systems All members of the workforce are to comply with all Health and Safety regulations in accordance with the Warwickshire Police Health and Safety Policy To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required Special Conditions Requirement to participate in on call rota Regular travel throughout Warwickshire. Person Specification Knowledge Technical knowledge of Software Development Lifecycle (SDLC) Knowledge of key testing tools such as Postman, SoapUI, JMeter, LoadRunner, JIRA Project Management knowledge of planning, risks and creating dashboard/metrics Knowledge of creating test data Knowledge of ISO29119 series, ISO25010, ISO9001 and principles Knowledge of ITIL processes and procedures Hold ISTQB Certified Tester Foundation Level and/or ITIL Foundation v3 or higher Understanding of pen testing lifecycle, key methodologies Knowledge of, or willingness to learn Data protection legislation (UK GDPR, Data Protection Act 2018). OFFICIAL-SENSITIVE data handling requirements and MOPi Experience Over 5 years' experience in developing comprehensive Configuration processes and procedures Experience of creating a test strategy for complex systems, coordinating across development, operations and suppliers Over 5 years' experience in developing and executing detailed test plans with a high attention to detail Creating test data & scripts Liaising with senior stakeholders to achieve outcomes, including attending internal boards and external supplier groups Implemented test framework and processes to improve efficiency whilst testing Developed a robust reporting mechanism (e.g. dashboard, reports) detailing test status Managed end to end testing Lifecycle across multiple projects from planning, estimation to defect management Led cross a functional team, across multiple projects within complex programme's Knowledge of Testing Tools such as JMeter, LoadRunner Knowledge of ITSM & CRM tools, JIRA, Halo etc. Key Skills Hold a minimum of ISTQB Certified Tester Foundation Level and/or ITIL Foundation v3 or higher Strong analytical and problem-solving capability under pressure. Experience in developing testing methodologies, tools and framework Experience in developing a comprehensive test approach and roadmap High standards of testing documentation and audit readiness. Attention to detail, ensuring thoroughness in testing all aspects and quality Able to troubleshoot issues/defect through to resolution Clear communication with technical and operational stakeholders Ability to operate calmly in critical incident and on-call environments We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks. We support the "Happy to talk flexible working" campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Remote working.
Oct 09, 2026
Full time
Product Manager Permanent Full Time Leek Wootton Salary - Grade H (£50.949.00 - £57,186.00) The main purpose of the role is to plan, lead and oversee all configuration activities for software or systems (including the Records Management System), ensuring that software and hardware quality meets Warwickshire Police goals by defining test strategy, creating test scripts and data, creating and executing the test plan with key resources, including defect management. Main Responsibilities Manage the Configuration and Release process efficiency of the Force RMS and any other designated Force applications Develop comprehensive test strategies that define standards, test tools, and data for the Warwickshire Police's Records Management System To create a detailed test and release plan that includes (but not limited to) unit, system, integration, regression test relating to functional, non-functional, security related pen tests and disaster recovering testing Coordinate and supervise testing activities (manual and automated) to ensure thoroughness Ensure software releases meets quality standards, functions correctly, and aligns with user requirements Ensure compliance with policing data governance, retention, and audit requirements, whilst ensuring documentation is up to date and available in the Force Knowledge library Identifies and escalates potential issues, risks and bottlenecks early in the processes to Programme/Project Manager/Head of Service Produces reports on Test progress, defect status and overall quality to Programme SLT Team Provide expert user advice to system admins, business teams, managers and users of the RMS and other Force designated applications Lead a high-performing team of 2 x Configuration Analysts, ensuring effective management of configuration processes, driving performance, quality, and continuous improvement across services and systems All members of the workforce are to comply with all Health and Safety regulations in accordance with the Warwickshire Police Health and Safety Policy To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required Special Conditions Requirement to participate in on call rota Regular travel throughout Warwickshire. Person Specification Knowledge Technical knowledge of Software Development Lifecycle (SDLC) Knowledge of key testing tools such as Postman, SoapUI, JMeter, LoadRunner, JIRA Project Management knowledge of planning, risks and creating dashboard/metrics Knowledge of creating test data Knowledge of ISO29119 series, ISO25010, ISO9001 and principles Knowledge of ITIL processes and procedures Hold ISTQB Certified Tester Foundation Level and/or ITIL Foundation v3 or higher Understanding of pen testing lifecycle, key methodologies Knowledge of, or willingness to learn Data protection legislation (UK GDPR, Data Protection Act 2018). OFFICIAL-SENSITIVE data handling requirements and MOPi Experience Over 5 years' experience in developing comprehensive Configuration processes and procedures Experience of creating a test strategy for complex systems, coordinating across development, operations and suppliers Over 5 years' experience in developing and executing detailed test plans with a high attention to detail Creating test data & scripts Liaising with senior stakeholders to achieve outcomes, including attending internal boards and external supplier groups Implemented test framework and processes to improve efficiency whilst testing Developed a robust reporting mechanism (e.g. dashboard, reports) detailing test status Managed end to end testing Lifecycle across multiple projects from planning, estimation to defect management Led cross a functional team, across multiple projects within complex programme's Knowledge of Testing Tools such as JMeter, LoadRunner Knowledge of ITSM & CRM tools, JIRA, Halo etc. Key Skills Hold a minimum of ISTQB Certified Tester Foundation Level and/or ITIL Foundation v3 or higher Strong analytical and problem-solving capability under pressure. Experience in developing testing methodologies, tools and framework Experience in developing a comprehensive test approach and roadmap High standards of testing documentation and audit readiness. Attention to detail, ensuring thoroughness in testing all aspects and quality Able to troubleshoot issues/defect through to resolution Clear communication with technical and operational stakeholders Ability to operate calmly in critical incident and on-call environments We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks. We support the "Happy to talk flexible working" campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Remote working.
LRQA is seeking a Commercial Analyst to define and govern commercial data across LRQA's global CRM, using Dynamics 365 and working with the Sales organisation and central Data function. The role reports to the Group Sales Director and operates across all LRQA regions. You will lead data projects, set standards, enable platform implementations, and shape insights through Power BI and related tools for diverse stakeholders in multiple regions.
Oct 09, 2026
Full time
LRQA is seeking a Commercial Analyst to define and govern commercial data across LRQA's global CRM, using Dynamics 365 and working with the Sales organisation and central Data function. The role reports to the Group Sales Director and operates across all LRQA regions. You will lead data projects, set standards, enable platform implementations, and shape insights through Power BI and related tools for diverse stakeholders in multiple regions.
Pelion keeps IoT devices connected for customers in 150+ countries, across 600+ networks, at 99.995% uptime. Our technical support team is the front line of that promise - an externally facing help desk supporting a global customer base of connected businesses, not an internal IT function. We are looking for a Technical Support Lead to own this function. It is a hands on role: you will lead a small team of technical support analysts, split across geographies to cover EU and North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered to the customer, end to end ownership of issues, a proactive mindset, and continuous, iterative improvement. What matters most Three things define success in this role. If these describe you, we want to talk - even if you don't tick every box below. ITIL, practised - you have worked within ITIL/ITSM frameworks day to day - running incident, problem and change processes in a live service environment, not just holding the certificate. A hands on problem solver - you can personally dig into a technical issue, understand what the data is telling you, drive it to root cause, and guide analysts to the right resolution path. Externally facing support - you have worked in, run or developed a customer facing service desk in a mobile, device, telecoms or connected product environment - supporting external customers, not internal users. Key responsibilities Team leadership Lead, coach and develop a small, geographically distributed team of support analysts - regular 1:1s, performance feedback, and skills development across locations and time zones. Manage scheduling, workload and coverage across EU and North American time zones to meet response and resolution targets. Act as the primary escalation point for complex or time sensitive customer issues. Serve as the technical escalation point for connectivity, SIM, network and platform issues beyond first line capability. Work with Service Delivery Managers and Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support handled issues - logging, prioritisation, resolution and customer communication - coordinating major incidents with Service Delivery and Engineering. Drive problem management: spot recurring incidents and work with Engineering to remove root causes permanently rather than firefighting. Represent the support and customer view at the weekly Change Advisory Board, and keep knowledge management current so learnings, workarounds and known errors are reused. Performance & improvement Own the team's SLA performance across response time, resolution time and customer satisfaction, monitoring through HubSpot, Jira and Grafana and acting early on risks. Produce weekly reporting on volumes, SLA performance, escalation trends and quality, and drive continuous improvement of workflows, escalation paths and the knowledge base. Skills & experience Proven experience leading or supervising an externally facing technical support or service desk team in a B2B technology environment. Hands on experience running incident and problem management within ITIL/ITSM frameworks in a live service environment (ITIL Foundation or equivalent practical experience). A solid technical background - comfortable reading between the lines of a connectivity issue and resolving it, not just routing it. Experience with CRM/ticketing tools (HubSpot, Jira or similar) and a data literate approach to performance reporting. Excellent written and verbal communication - able to translate technical complexity into clear, professional customer communications - and sound judgement under pressure. Background in a mobile, IoT, MVNO or telecoms operator environment: cellular fundamentals (2G-5G, LTE M, NB IoT), SIM/IMSI/MSISDN concepts, APN configuration, or SIM management platforms. Networking fundamentals: TCP/IP, DNS, routing, VPN technologies. Experience contributing to change advisory or QMS aligned processes. Why Pelion? Pelion: IoT Connectivity Made Effortless. Pelion provides the World's best connectivity for the World's biggest names, and the most innovative and inspiring IoT devices. We can only do this by working with the most innovative and inspiring people. Join Pelion and become part of a deeply connected and collaborative community, where mutual support and collective growth drive us all forward. Embrace change with us as we lead the evolution of IoT, fostering clarity, trust, and accountability in our mission to create a well connected world for everyone. So, if you're ready to thrive in an incredible team and lead in one of the fastest growing technology sectors, then we want you on our team! Pelion is an IoT connectivity MVNO that provides simple, secure connectivity for IoT devices. With a track record spanning back over 20 years, Pelion has been at the forefront of shaping IoT connectivity as an innovator delivering marketing leading solutions focused on our customer's success. Competitive salary dependant on experience Flexible, hybrid (3 days in our Glasgow Office) 25 days holiday, plus 5 days Take 5 and 8 bank holidays a year Access to comprehensive health and dental plans Health assessment Worldwide travel insurance We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.
Oct 09, 2026
Full time
Pelion keeps IoT devices connected for customers in 150+ countries, across 600+ networks, at 99.995% uptime. Our technical support team is the front line of that promise - an externally facing help desk supporting a global customer base of connected businesses, not an internal IT function. We are looking for a Technical Support Lead to own this function. It is a hands on role: you will lead a small team of technical support analysts, split across geographies to cover EU and North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered to the customer, end to end ownership of issues, a proactive mindset, and continuous, iterative improvement. What matters most Three things define success in this role. If these describe you, we want to talk - even if you don't tick every box below. ITIL, practised - you have worked within ITIL/ITSM frameworks day to day - running incident, problem and change processes in a live service environment, not just holding the certificate. A hands on problem solver - you can personally dig into a technical issue, understand what the data is telling you, drive it to root cause, and guide analysts to the right resolution path. Externally facing support - you have worked in, run or developed a customer facing service desk in a mobile, device, telecoms or connected product environment - supporting external customers, not internal users. Key responsibilities Team leadership Lead, coach and develop a small, geographically distributed team of support analysts - regular 1:1s, performance feedback, and skills development across locations and time zones. Manage scheduling, workload and coverage across EU and North American time zones to meet response and resolution targets. Act as the primary escalation point for complex or time sensitive customer issues. Serve as the technical escalation point for connectivity, SIM, network and platform issues beyond first line capability. Work with Service Delivery Managers and Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support handled issues - logging, prioritisation, resolution and customer communication - coordinating major incidents with Service Delivery and Engineering. Drive problem management: spot recurring incidents and work with Engineering to remove root causes permanently rather than firefighting. Represent the support and customer view at the weekly Change Advisory Board, and keep knowledge management current so learnings, workarounds and known errors are reused. Performance & improvement Own the team's SLA performance across response time, resolution time and customer satisfaction, monitoring through HubSpot, Jira and Grafana and acting early on risks. Produce weekly reporting on volumes, SLA performance, escalation trends and quality, and drive continuous improvement of workflows, escalation paths and the knowledge base. Skills & experience Proven experience leading or supervising an externally facing technical support or service desk team in a B2B technology environment. Hands on experience running incident and problem management within ITIL/ITSM frameworks in a live service environment (ITIL Foundation or equivalent practical experience). A solid technical background - comfortable reading between the lines of a connectivity issue and resolving it, not just routing it. Experience with CRM/ticketing tools (HubSpot, Jira or similar) and a data literate approach to performance reporting. Excellent written and verbal communication - able to translate technical complexity into clear, professional customer communications - and sound judgement under pressure. Background in a mobile, IoT, MVNO or telecoms operator environment: cellular fundamentals (2G-5G, LTE M, NB IoT), SIM/IMSI/MSISDN concepts, APN configuration, or SIM management platforms. Networking fundamentals: TCP/IP, DNS, routing, VPN technologies. Experience contributing to change advisory or QMS aligned processes. Why Pelion? Pelion: IoT Connectivity Made Effortless. Pelion provides the World's best connectivity for the World's biggest names, and the most innovative and inspiring IoT devices. We can only do this by working with the most innovative and inspiring people. Join Pelion and become part of a deeply connected and collaborative community, where mutual support and collective growth drive us all forward. Embrace change with us as we lead the evolution of IoT, fostering clarity, trust, and accountability in our mission to create a well connected world for everyone. So, if you're ready to thrive in an incredible team and lead in one of the fastest growing technology sectors, then we want you on our team! Pelion is an IoT connectivity MVNO that provides simple, secure connectivity for IoT devices. With a track record spanning back over 20 years, Pelion has been at the forefront of shaping IoT connectivity as an innovator delivering marketing leading solutions focused on our customer's success. Competitive salary dependant on experience Flexible, hybrid (3 days in our Glasgow Office) 25 days holiday, plus 5 days Take 5 and 8 bank holidays a year Access to comprehensive health and dental plans Health assessment Worldwide travel insurance We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.
Ampa, one of the UK's leading professional services organisations, is looking for an exceptional CRM/Peppermint Developer to join the team on an initial 12-month FTC. As part of the continued evolution of our IT organisation, this role introduces specialist CRM capability into the Applications & Development team. The role will undertake a detailed assessment of the current Peppermint Dynamics CRM platform, including all customisations, integrations, and supporting processes, and lead the redesign, refactoring, and rebuilding of components where necessary. The objective is to establish a modern, supportable, and strategically aligned CRM platform and support its successful relaunch across the business. What you will be doing: Responsible for providing design and development expertise for the firm's Peppermint Dynamics CRM platform as part of a strategic modernisation programme. The role will lead the redevelopment of existing CRM capabilities into a new environment, refactoring bespoke functionality, rebuilding solutions where source code is unavailable, restoring standard Dynamics relationships, and delivering the migration of business-critical data. Working within Agile delivery teams, the role will ensure solutions align with Microsoft Dynamics and Peppermint best practices, reduce technical debt, improve maintainability, and provide a robust foundation for future business growth and client relationship management capabilities. The role will work closely with internal CMS specialists to support integration and alignment with the firm's Unified CMS platform. The immediate priorities are: Becoming familiar with the Peppermint Dynamics CRM platform, customisations and integrated solutions, backlogs and current roadmaps as well as the supported business processes. Participate in Agile Ceremonies. Key accountabilities: Act as the go to contact for the technical design, development and support of the firm's Peppermint Dynamics CRM platform. Designing, creating, testing and problem solving of workflows, data entry and retrieval screens. Documenting all work in accordance with agreed standards (including DevOps, ServiceNow, etc). Analyse existing CRM customisations, identifying functionality requiring redevelopment where source code is unavailable, unsupported or no longer aligned with platform best practice. Design, develop and refactor bespoke Peppermint CRM and Microsoft Dynamics solutions, ensuring scalability, maintainability and adherence to architectural standards. Restore and optimise standard Dynamics entity relationships and data structures that have been modified or compromised over time. Lead the technical migration of CRM data into the new environment, ensuring data quality, consistency and business continuity. Work closely with internal CMS subject matter experts to ensure alignment and integration between CRM and the firm's Unified Case Management platform. Collaborate with Product Owners, Business Analysts, Architects and business stakeholders to translate requirements into robust and sustainable technical solutions. Support DevOps, change and release management processes, ensuring controlled deployment of solutions across all environments. Conduct code reviews, technical design reviews and solution assurance activities. Provide expert 3rd line support for complex Peppermint CRM issues and identify opportunities for platform optimisation and technical debt reduction. What you will need: A minimum of 3 years demonstrable track record of working as Developer. You will need to have previous experience with the below tech stack: Strong Microsoft Dynamics 365 and Peppermint CRM development experience. Strong understanding of Dynamics data models, entity relationships and platform architecture. Expertise in C#, .NET, Power Platform, Dataverse, APIs and integration technologies. Experience working within Agile delivery environments. Experience refactoring legacy solutions and reducing technical debt. Experience delivering CRM migration and transformation programmes. Experience with the following would be beneficial: MS SQL Server, SSIS, SSRS , T-SQL, Azure SQL Server. Experience within legal, professional services or regulated environments. Key competencies: The ability to produce high quality technical material, and to identify and develop opportunities to provide business benefit. Strong operational experience with an analytical skillset to assess, identify and exploit opportunities. Excellent organisation and the ability to prioritise and carry out multiple tasks. Strong problem solving abilities with the ability to think ahead and anticipate problems, issues, and solutions. The ability to build good relationships with clients/operational managers and colleagues. Benefits, Agile Working And Additional Information We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we're keen to be flexible, after all, we value what you do, not where you do it. We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Manchester, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells. Additional Information Want to find more about our amazing benefits? Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward. Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here. Equal opportunities Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs. About Ampa Group Join Ampa Group - the house of brands reshaping legal and professional services Ampa Group is the name behind leading brands like Shakespeare Martineau, Lime Solicitors, Mayo Wynne Baxter, Marrons and more. We bring them together through shared culture, infrastructure and career opportunities - giving our people the freedom to grow, explore and make an impact across a family of ambitious brands. We believe in the power of &. Corporate & human, purposeful & profitable, ambitious & inclusive. With empowered working, genuine flexibility, and award-winning development, we back our people to do their best work in the way that works for them. You'll find real collaboration here, not just words. Access to multi-brand experiences, diverse expertise, modern tech, and a culture that encourages you to think boldly, be yourself, and shape a career that excites you. Ready to unlock your potential for good? Join Ampa Group and be part of what comes next.
Oct 09, 2026
Full time
Ampa, one of the UK's leading professional services organisations, is looking for an exceptional CRM/Peppermint Developer to join the team on an initial 12-month FTC. As part of the continued evolution of our IT organisation, this role introduces specialist CRM capability into the Applications & Development team. The role will undertake a detailed assessment of the current Peppermint Dynamics CRM platform, including all customisations, integrations, and supporting processes, and lead the redesign, refactoring, and rebuilding of components where necessary. The objective is to establish a modern, supportable, and strategically aligned CRM platform and support its successful relaunch across the business. What you will be doing: Responsible for providing design and development expertise for the firm's Peppermint Dynamics CRM platform as part of a strategic modernisation programme. The role will lead the redevelopment of existing CRM capabilities into a new environment, refactoring bespoke functionality, rebuilding solutions where source code is unavailable, restoring standard Dynamics relationships, and delivering the migration of business-critical data. Working within Agile delivery teams, the role will ensure solutions align with Microsoft Dynamics and Peppermint best practices, reduce technical debt, improve maintainability, and provide a robust foundation for future business growth and client relationship management capabilities. The role will work closely with internal CMS specialists to support integration and alignment with the firm's Unified CMS platform. The immediate priorities are: Becoming familiar with the Peppermint Dynamics CRM platform, customisations and integrated solutions, backlogs and current roadmaps as well as the supported business processes. Participate in Agile Ceremonies. Key accountabilities: Act as the go to contact for the technical design, development and support of the firm's Peppermint Dynamics CRM platform. Designing, creating, testing and problem solving of workflows, data entry and retrieval screens. Documenting all work in accordance with agreed standards (including DevOps, ServiceNow, etc). Analyse existing CRM customisations, identifying functionality requiring redevelopment where source code is unavailable, unsupported or no longer aligned with platform best practice. Design, develop and refactor bespoke Peppermint CRM and Microsoft Dynamics solutions, ensuring scalability, maintainability and adherence to architectural standards. Restore and optimise standard Dynamics entity relationships and data structures that have been modified or compromised over time. Lead the technical migration of CRM data into the new environment, ensuring data quality, consistency and business continuity. Work closely with internal CMS subject matter experts to ensure alignment and integration between CRM and the firm's Unified Case Management platform. Collaborate with Product Owners, Business Analysts, Architects and business stakeholders to translate requirements into robust and sustainable technical solutions. Support DevOps, change and release management processes, ensuring controlled deployment of solutions across all environments. Conduct code reviews, technical design reviews and solution assurance activities. Provide expert 3rd line support for complex Peppermint CRM issues and identify opportunities for platform optimisation and technical debt reduction. What you will need: A minimum of 3 years demonstrable track record of working as Developer. You will need to have previous experience with the below tech stack: Strong Microsoft Dynamics 365 and Peppermint CRM development experience. Strong understanding of Dynamics data models, entity relationships and platform architecture. Expertise in C#, .NET, Power Platform, Dataverse, APIs and integration technologies. Experience working within Agile delivery environments. Experience refactoring legacy solutions and reducing technical debt. Experience delivering CRM migration and transformation programmes. Experience with the following would be beneficial: MS SQL Server, SSIS, SSRS , T-SQL, Azure SQL Server. Experience within legal, professional services or regulated environments. Key competencies: The ability to produce high quality technical material, and to identify and develop opportunities to provide business benefit. Strong operational experience with an analytical skillset to assess, identify and exploit opportunities. Excellent organisation and the ability to prioritise and carry out multiple tasks. Strong problem solving abilities with the ability to think ahead and anticipate problems, issues, and solutions. The ability to build good relationships with clients/operational managers and colleagues. Benefits, Agile Working And Additional Information We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we're keen to be flexible, after all, we value what you do, not where you do it. We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Manchester, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells. Additional Information Want to find more about our amazing benefits? Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward. Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here. Equal opportunities Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs. About Ampa Group Join Ampa Group - the house of brands reshaping legal and professional services Ampa Group is the name behind leading brands like Shakespeare Martineau, Lime Solicitors, Mayo Wynne Baxter, Marrons and more. We bring them together through shared culture, infrastructure and career opportunities - giving our people the freedom to grow, explore and make an impact across a family of ambitious brands. We believe in the power of &. Corporate & human, purposeful & profitable, ambitious & inclusive. With empowered working, genuine flexibility, and award-winning development, we back our people to do their best work in the way that works for them. You'll find real collaboration here, not just words. Access to multi-brand experiences, diverse expertise, modern tech, and a culture that encourages you to think boldly, be yourself, and shape a career that excites you. Ready to unlock your potential for good? Join Ampa Group and be part of what comes next.
Massive Rocket is seeking a CRM Data Analyst to convert customer, campaign, and transactional data into actionable business insights. You will bridge CRM, loyalty, data, and restaurant operations to understand what drives engagement, retention, and value across our client programs. You will work with large datasets, translate open-ended briefs into practical recommendations, and build intuitive Power BI dashboards.
Oct 08, 2026
Full time
Massive Rocket is seeking a CRM Data Analyst to convert customer, campaign, and transactional data into actionable business insights. You will bridge CRM, loyalty, data, and restaurant operations to understand what drives engagement, retention, and value across our client programs. You will work with large datasets, translate open-ended briefs into practical recommendations, and build intuitive Power BI dashboards.
Full Stack Software Engineer - (Vue.js and Node.js) - £50,000 - £70,000 - Financial Services - Basingstoke (Hybrid) Overview We are currently searching for an experienced Full Stack Software Engineer to join a growing Financial Services company. You'll work across front-end and backend development, building customer-facing digital products, APIs and integrations across greenfield projects and wider digital initiatives. The role offers the opportunity to work end-to-end, from development and testing through to deployment and support. Role & Responsibilities Develop full-stack applications using Vue.js, TypeScript and Node.js and/or PHP. Build and enhance responsive, high-performing customer-facing digital products. Develop and integrate backend services, APIs and integrations. Deliver features end-to-end, from development and testing through to deployment and support. Build and maintain reusable component libraries and consistent UI components. Contribute to application architecture, code reviews, automated testing and CI/CD pipelines. Work closely with developers, QA, Business Analysts, DevOps, CRM, design and marketing teams. Apply best practices around performance, security, resilience and scalability. Contribute to A/B testing and user experiments to improve customer conversion. Participate in Agile ceremonies, knowledge sharing and continuous improvement. Technical Requirements 3+ years' commercial software development experience across both front-end and backend. Strong experience with Vue 3 (Composition API) and TypeScript. Commercial experience with Node.js (v24+) and/or PHP (v8+), ideally using Laravel or a comparable framework. Experience with MySQL, including data modelling, schema design, indexing, query optimisation and migrations. Experience building and integrating APIs and backend services. Experience building reusable component libraries, including form and input components with validation. Strong knowledge of Tailwind CSS (v4+), Vite and Storybook. Experience with Git/GitLab and GitLab CI/CD. Experience with unit testing, automated testing and ESLint. A commitment to keeping up with modern development tools, technologies and best practices. Role & Package
Oct 08, 2026
Full time
Full Stack Software Engineer - (Vue.js and Node.js) - £50,000 - £70,000 - Financial Services - Basingstoke (Hybrid) Overview We are currently searching for an experienced Full Stack Software Engineer to join a growing Financial Services company. You'll work across front-end and backend development, building customer-facing digital products, APIs and integrations across greenfield projects and wider digital initiatives. The role offers the opportunity to work end-to-end, from development and testing through to deployment and support. Role & Responsibilities Develop full-stack applications using Vue.js, TypeScript and Node.js and/or PHP. Build and enhance responsive, high-performing customer-facing digital products. Develop and integrate backend services, APIs and integrations. Deliver features end-to-end, from development and testing through to deployment and support. Build and maintain reusable component libraries and consistent UI components. Contribute to application architecture, code reviews, automated testing and CI/CD pipelines. Work closely with developers, QA, Business Analysts, DevOps, CRM, design and marketing teams. Apply best practices around performance, security, resilience and scalability. Contribute to A/B testing and user experiments to improve customer conversion. Participate in Agile ceremonies, knowledge sharing and continuous improvement. Technical Requirements 3+ years' commercial software development experience across both front-end and backend. Strong experience with Vue 3 (Composition API) and TypeScript. Commercial experience with Node.js (v24+) and/or PHP (v8+), ideally using Laravel or a comparable framework. Experience with MySQL, including data modelling, schema design, indexing, query optimisation and migrations. Experience building and integrating APIs and backend services. Experience building reusable component libraries, including form and input components with validation. Strong knowledge of Tailwind CSS (v4+), Vite and Storybook. Experience with Git/GitLab and GitLab CI/CD. Experience with unit testing, automated testing and ESLint. A commitment to keeping up with modern development tools, technologies and best practices. Role & Package
Triple Wimbledon champion Fred Perry founded his brand in 1952. He was the son of a cotton spinner, who played and fought his way through, always with style - and despite the establishment. Today, Fred Perry is a global community of over 370 employees, all inspired by the Laurel Wreath and what it represents Purpose The RPG Developer is responsible for designing, developing, testing, and maintaining business applications on the IBM i (AS/400) platform using RPG, CL, and related technologies. The role involves analysing user requirements, creating efficient and reliable programs, and ensuring smooth integration with other enterprise systems. Key Responsibilities Maintain and enhance existing IBM i applications to meet changing business needs. Analyse, design, code, test, and implement programs using RPG (RPG IV / ILE RPG / Free-Format RPG) on IBM i. Develop and optimize CL programs, SQL queries, and data access routines. Collaborate with systems analysts, business users, 3rd party vendors and other developers to gather and refine requirements. Perform system analysis and debugging to resolve production issues and improve performance. Develop and maintain technical documentation including program specifications and change logs. Support integration between IBM i applications and other enterprise systems (e.g., ERP, CRM, web services). Participate in system upgrades, migrations, and modernization projects. Ensure compliance with security, data integrity, and change management policies. Provide user support and training for IBM i-based applications. Document Support Ticket resolutions in the IT centralised knowledge base repository The Person Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field (or equivalent work experience). Willingness to learn and adapt to evolving IBM i technologies. IBM or relevant professional certifications (e.g., IBM Certified RPG Developer) are advantageous Proven experience with ILE RPG, RPG IV, RPG Free, CL, and SQL. Experience with DB2/400 database design and optimization. Familiarity with DDS, ILE concepts (modules, service programs, binding directories), and subfile programming. Exposure to modernization tools (e.g., RDi, VS Code for RPG, API/web service integration) is a plus. Experience in working with ERP or business-critical applications such as finance, manufacturing, or logistics systems Technical Skills Strong programming skills in RPG IV, ILE RPG, Free-Format RPG, CL, and SQL. Solid understanding of IBM i operating system, DB2/400, and DDS-based files. Experience with change management tools Familiarity with RDi (Rational Developer for i) or other modern development environments. Knowledge of APIs, web services, or data exchange (JSON, XML) for integration. Hours We actively encourage our teams to have a good work/life balance and so we are pleased to offer flexible working shifts at Fred Perry HQ. Our core shift hours are from 10am - 4.30pm and so employees can choose to start and finish early, or start and finish late. (i.e. work 8:00am-4:30pm, or 10:00am-6:30pm etc). We also have 30-minute early finish on Fridays. As we continue to work in a more flexible way, the Head Office acts a brand hub, where we can all connect and collaborate with one another. This role is a mix of office based (London) and remote working. We will expect the employee to come into the office regularly for face-to-face meetings and to work alongside their team on collaborative projects. Benefits We are proud to offer a wide range of benefits to all our staff, and continue to reassess what our community needs from us to thrive. We don't want to be a good company to work for, we want to be a great one. Here are some things we currently offer: Annual performance-related bonus Competitive salary Generous staff discount and regular sample sales Generous pension scheme with 8.5% company contribution Option to buy an extra 5 days holiday annually Enhanced maternity and paternity packages Life insurance Private healthcare Cycle to work scheme Early finish Fridays Season ticket loan Additional benefits with long service 25 days annual leave plus Bank Holidays Annual Birthday vouchers EAP Social Events We actively welcome applications from people of all different backgrounds. Your CV will be submitted to hiring managers with all personal details hidden to ensure anonymity.
Oct 08, 2026
Full time
Triple Wimbledon champion Fred Perry founded his brand in 1952. He was the son of a cotton spinner, who played and fought his way through, always with style - and despite the establishment. Today, Fred Perry is a global community of over 370 employees, all inspired by the Laurel Wreath and what it represents Purpose The RPG Developer is responsible for designing, developing, testing, and maintaining business applications on the IBM i (AS/400) platform using RPG, CL, and related technologies. The role involves analysing user requirements, creating efficient and reliable programs, and ensuring smooth integration with other enterprise systems. Key Responsibilities Maintain and enhance existing IBM i applications to meet changing business needs. Analyse, design, code, test, and implement programs using RPG (RPG IV / ILE RPG / Free-Format RPG) on IBM i. Develop and optimize CL programs, SQL queries, and data access routines. Collaborate with systems analysts, business users, 3rd party vendors and other developers to gather and refine requirements. Perform system analysis and debugging to resolve production issues and improve performance. Develop and maintain technical documentation including program specifications and change logs. Support integration between IBM i applications and other enterprise systems (e.g., ERP, CRM, web services). Participate in system upgrades, migrations, and modernization projects. Ensure compliance with security, data integrity, and change management policies. Provide user support and training for IBM i-based applications. Document Support Ticket resolutions in the IT centralised knowledge base repository The Person Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field (or equivalent work experience). Willingness to learn and adapt to evolving IBM i technologies. IBM or relevant professional certifications (e.g., IBM Certified RPG Developer) are advantageous Proven experience with ILE RPG, RPG IV, RPG Free, CL, and SQL. Experience with DB2/400 database design and optimization. Familiarity with DDS, ILE concepts (modules, service programs, binding directories), and subfile programming. Exposure to modernization tools (e.g., RDi, VS Code for RPG, API/web service integration) is a plus. Experience in working with ERP or business-critical applications such as finance, manufacturing, or logistics systems Technical Skills Strong programming skills in RPG IV, ILE RPG, Free-Format RPG, CL, and SQL. Solid understanding of IBM i operating system, DB2/400, and DDS-based files. Experience with change management tools Familiarity with RDi (Rational Developer for i) or other modern development environments. Knowledge of APIs, web services, or data exchange (JSON, XML) for integration. Hours We actively encourage our teams to have a good work/life balance and so we are pleased to offer flexible working shifts at Fred Perry HQ. Our core shift hours are from 10am - 4.30pm and so employees can choose to start and finish early, or start and finish late. (i.e. work 8:00am-4:30pm, or 10:00am-6:30pm etc). We also have 30-minute early finish on Fridays. As we continue to work in a more flexible way, the Head Office acts a brand hub, where we can all connect and collaborate with one another. This role is a mix of office based (London) and remote working. We will expect the employee to come into the office regularly for face-to-face meetings and to work alongside their team on collaborative projects. Benefits We are proud to offer a wide range of benefits to all our staff, and continue to reassess what our community needs from us to thrive. We don't want to be a good company to work for, we want to be a great one. Here are some things we currently offer: Annual performance-related bonus Competitive salary Generous staff discount and regular sample sales Generous pension scheme with 8.5% company contribution Option to buy an extra 5 days holiday annually Enhanced maternity and paternity packages Life insurance Private healthcare Cycle to work scheme Early finish Fridays Season ticket loan Additional benefits with long service 25 days annual leave plus Bank Holidays Annual Birthday vouchers EAP Social Events We actively welcome applications from people of all different backgrounds. Your CV will be submitted to hiring managers with all personal details hidden to ensure anonymity.
Lotus Cars builds world-class, high-performance and lightweight sports cars that are sold all around the world. To bring the company to the level we want it to be, we are looking for a Commercial Business Analyst in the Group IT Department to join us in our Global Commercial site based in Coventry. The Role Lotus is looking for an experienced Commercial Business Analyst to join our IT team in Coventry, playing a key role in shaping and optimising our Order to Delivery (OTD) and Aftersales business systems. Acting as the critical link between our business stakeholders and technology teams, you will translate commercial and operational requirements into effective digital solutions that improve efficiency, support revenue growth and enhance the customer and dealer experience. Working across Commercial, Sales, Aftersales, Operations, Dealer Networks and IT, you will analyse existing processes, identify opportunities for improvement, define requirements and support the delivery of strategic technology initiatives. This is an excellent opportunity for an experienced Business Analyst who combines strong commercial understanding with systems and technology expertise and wants to help shape the future digital landscape at Lotus. What You'll Do Business Analysis & Requirements Partner with stakeholders to understand strategic objectives, operational challenges and opportunities for improvement. Lead requirements-gathering activities through workshops, interviews and stakeholder sessions. Analyse and document current "As-Is" and future "To-Be" business processes. Develop clear business requirements, functional specifications, user stories, process maps and workflow diagrams. Conduct gap analyses and impact assessments to support business and digital transformation. Ensure requirements are clearly defined, prioritised and aligned with commercial objectives. Support the development of business cases, including expected benefits, risks, costs and return on investment. Validate proposed solutions against agreed business requirements. Commercial Systems & Processes You will act as a key point of expertise for Order to Delivery and Aftersales processes and systems, analysing end-to-end customer, dealer and operational journeys. Your work will support systems and processes covering areas including: Quotation management Vehicle ordering and fulfilment Dealer order management Inventory visibility Service planning Warranty processing Parts ordering and logistics Service and repair management You will use system performance, business data and user feedback to identify opportunities to improve efficiency, customer retention, revenue generation and dealer satisfaction. Product & Solution Delivery Support the development and management of product backlogs for OTD and Aftersales platforms. Work closely with Product Owners, Project Managers, Developers, Architects and UX/UI teams throughout the solution lifecycle. Translate business requirements into actionable user stories and acceptance criteria. Participate in sprint planning, backlog refinement, testing, demonstrations and release activities. Support User Acceptance Testing (UAT) to ensure solutions meet business expectations. Assist with release planning, deployment and post-implementation reviews. Drive continuous improvement across business processes and system capabilities. Data & Business Insights Analyse commercial and operational data to identify trends, risks and opportunities. Develop reports, dashboards and performance measures to support business decision-making. Monitor KPIs across sales operations, order fulfilment, customer experience and Aftersales. Provide data-led recommendations to improve business performance. Support management reporting and strategic planning. Stakeholder & Change Management Build strong relationships across Sales, Aftersales, Marketing, Operations, Customer Service, Finance, IT and our Dealer Network. Facilitate workshops and working groups to align requirements and priorities. Translate complex technical concepts into clear business language. Manage stakeholder expectations throughout project and change lifecycles. Act as a trusted advisor on systems, process improvement and digital transformation. Support business readiness, training materials, user documentation and adoption of new systems and processes. Gather user feedback and ensure improvement opportunities are captured and prioritised. What We're Looking For You will bring strong Business Analysis experience, ideally gained within an automotive, commercial, sales, order management or Aftersales environment. We are looking for someone with: Significant experience as a Business Analyst, Commercial Business Analyst, Systems Analyst, Product Owner, or in a similar role. A proven track record of delivering technology-enabled business transformation. Experience working with commercial processes, sales operations, order management systems and/or Aftersales. Strong experience translating business requirements into successful technology solutions. Experience working within Agile, Scrum or hybrid delivery environments. Excellent business process mapping and documentation skills. Strong stakeholder management skills, with the ability to manage competing priorities. Experience creating user stories, functional specifications, process maps, business cases, gap analyses and impact assessments. An understanding of APIs, integrations, system architecture concepts and data flows. Strong analytical and problem-solving skills. Good knowledge of Microsoft Office, particularly Excel, with experience of Power BI advantageous. Excellent written and verbal communication, presentation and facilitation skills. Automotive Experience Previous automotive experience would be highly desirable, particularly knowledge or experience of: Order to Delivery (OTD) Dealer Management Systems (DMS) Automotive sales operations Aftersales operations Warranty management Parts and inventory management Digital automotive retail platforms Dealer and customer lifecycle processes Language Fluent English is required. Mandarin Chinese language skills would be highly desirable, particularly for working effectively with our UK and China-based stakeholders, suppliers and development partners. Qualifications & Additional Experience A Bachelor's degree or equivalent qualification in Business, Information Technology, Computer Science, Engineering, Finance or a related discipline would be beneficial. Additional desirable experience includes: Working within a multinational organisation. Business Analysis qualifications such as CBAP, CCBA or BCS Business Analysis Practitioner. Agile qualifications such as CSPO, PSPO, Scrum Master or SAFe. Experience with CRM, ERP, DMS or automotive retail platforms. Power BI, SQL, data analytics or business intelligence reporting. Supporting large-scale digital transformation programmes. Working with geographically dispersed and cross-cultural teams. Understanding of UK/EU data protection requirements and GDPR. About Lotus Lotus is at an exciting stage of its transformation, combining decades of automotive heritage with an ambitious future focused on innovation, technology and exceptional customer experiences. Joining our IT team means having the opportunity to influence how technology supports our commercial organisation, customers and dealer network while contributing to the continued transformation of one of the world's most iconic automotive brands. What we offer: In addition to a competitive salary, you will have access to the following benefits: 25 days' holiday plus bank holidays. Pension scheme access. Annual bonus - non contractual. Private Healthcare. Access to the Employee Car Ownership Scheme. Group income protection based on length of service. Family Friendly policies. Exclusive Employee discount, wellbeing and recognition platform . Additional Information: This role will be working from our Coventry office. This role will be working on-site, full time. Candidates must be eligible to work in the UKwithout VISA sponsorship. Our Company: Group Lotus is a leading sports car manufacturer with a 75-year long history of iconic designs, groundbreaking engineering and legendary victories on the F1 track. Today we are transforming into a truly global performance car brand focused on the electrical future. In 2022 we launched the Eletre, the world's first all-electric hyper-SUV, and in 2023 Emeya, our fully-electric Hyper-GT. As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them. We're not just a car company; we're a diverse mix of talent from all walks of life. At Lotus . click apply for full job details
Oct 08, 2026
Full time
Lotus Cars builds world-class, high-performance and lightweight sports cars that are sold all around the world. To bring the company to the level we want it to be, we are looking for a Commercial Business Analyst in the Group IT Department to join us in our Global Commercial site based in Coventry. The Role Lotus is looking for an experienced Commercial Business Analyst to join our IT team in Coventry, playing a key role in shaping and optimising our Order to Delivery (OTD) and Aftersales business systems. Acting as the critical link between our business stakeholders and technology teams, you will translate commercial and operational requirements into effective digital solutions that improve efficiency, support revenue growth and enhance the customer and dealer experience. Working across Commercial, Sales, Aftersales, Operations, Dealer Networks and IT, you will analyse existing processes, identify opportunities for improvement, define requirements and support the delivery of strategic technology initiatives. This is an excellent opportunity for an experienced Business Analyst who combines strong commercial understanding with systems and technology expertise and wants to help shape the future digital landscape at Lotus. What You'll Do Business Analysis & Requirements Partner with stakeholders to understand strategic objectives, operational challenges and opportunities for improvement. Lead requirements-gathering activities through workshops, interviews and stakeholder sessions. Analyse and document current "As-Is" and future "To-Be" business processes. Develop clear business requirements, functional specifications, user stories, process maps and workflow diagrams. Conduct gap analyses and impact assessments to support business and digital transformation. Ensure requirements are clearly defined, prioritised and aligned with commercial objectives. Support the development of business cases, including expected benefits, risks, costs and return on investment. Validate proposed solutions against agreed business requirements. Commercial Systems & Processes You will act as a key point of expertise for Order to Delivery and Aftersales processes and systems, analysing end-to-end customer, dealer and operational journeys. Your work will support systems and processes covering areas including: Quotation management Vehicle ordering and fulfilment Dealer order management Inventory visibility Service planning Warranty processing Parts ordering and logistics Service and repair management You will use system performance, business data and user feedback to identify opportunities to improve efficiency, customer retention, revenue generation and dealer satisfaction. Product & Solution Delivery Support the development and management of product backlogs for OTD and Aftersales platforms. Work closely with Product Owners, Project Managers, Developers, Architects and UX/UI teams throughout the solution lifecycle. Translate business requirements into actionable user stories and acceptance criteria. Participate in sprint planning, backlog refinement, testing, demonstrations and release activities. Support User Acceptance Testing (UAT) to ensure solutions meet business expectations. Assist with release planning, deployment and post-implementation reviews. Drive continuous improvement across business processes and system capabilities. Data & Business Insights Analyse commercial and operational data to identify trends, risks and opportunities. Develop reports, dashboards and performance measures to support business decision-making. Monitor KPIs across sales operations, order fulfilment, customer experience and Aftersales. Provide data-led recommendations to improve business performance. Support management reporting and strategic planning. Stakeholder & Change Management Build strong relationships across Sales, Aftersales, Marketing, Operations, Customer Service, Finance, IT and our Dealer Network. Facilitate workshops and working groups to align requirements and priorities. Translate complex technical concepts into clear business language. Manage stakeholder expectations throughout project and change lifecycles. Act as a trusted advisor on systems, process improvement and digital transformation. Support business readiness, training materials, user documentation and adoption of new systems and processes. Gather user feedback and ensure improvement opportunities are captured and prioritised. What We're Looking For You will bring strong Business Analysis experience, ideally gained within an automotive, commercial, sales, order management or Aftersales environment. We are looking for someone with: Significant experience as a Business Analyst, Commercial Business Analyst, Systems Analyst, Product Owner, or in a similar role. A proven track record of delivering technology-enabled business transformation. Experience working with commercial processes, sales operations, order management systems and/or Aftersales. Strong experience translating business requirements into successful technology solutions. Experience working within Agile, Scrum or hybrid delivery environments. Excellent business process mapping and documentation skills. Strong stakeholder management skills, with the ability to manage competing priorities. Experience creating user stories, functional specifications, process maps, business cases, gap analyses and impact assessments. An understanding of APIs, integrations, system architecture concepts and data flows. Strong analytical and problem-solving skills. Good knowledge of Microsoft Office, particularly Excel, with experience of Power BI advantageous. Excellent written and verbal communication, presentation and facilitation skills. Automotive Experience Previous automotive experience would be highly desirable, particularly knowledge or experience of: Order to Delivery (OTD) Dealer Management Systems (DMS) Automotive sales operations Aftersales operations Warranty management Parts and inventory management Digital automotive retail platforms Dealer and customer lifecycle processes Language Fluent English is required. Mandarin Chinese language skills would be highly desirable, particularly for working effectively with our UK and China-based stakeholders, suppliers and development partners. Qualifications & Additional Experience A Bachelor's degree or equivalent qualification in Business, Information Technology, Computer Science, Engineering, Finance or a related discipline would be beneficial. Additional desirable experience includes: Working within a multinational organisation. Business Analysis qualifications such as CBAP, CCBA or BCS Business Analysis Practitioner. Agile qualifications such as CSPO, PSPO, Scrum Master or SAFe. Experience with CRM, ERP, DMS or automotive retail platforms. Power BI, SQL, data analytics or business intelligence reporting. Supporting large-scale digital transformation programmes. Working with geographically dispersed and cross-cultural teams. Understanding of UK/EU data protection requirements and GDPR. About Lotus Lotus is at an exciting stage of its transformation, combining decades of automotive heritage with an ambitious future focused on innovation, technology and exceptional customer experiences. Joining our IT team means having the opportunity to influence how technology supports our commercial organisation, customers and dealer network while contributing to the continued transformation of one of the world's most iconic automotive brands. What we offer: In addition to a competitive salary, you will have access to the following benefits: 25 days' holiday plus bank holidays. Pension scheme access. Annual bonus - non contractual. Private Healthcare. Access to the Employee Car Ownership Scheme. Group income protection based on length of service. Family Friendly policies. Exclusive Employee discount, wellbeing and recognition platform . Additional Information: This role will be working from our Coventry office. This role will be working on-site, full time. Candidates must be eligible to work in the UKwithout VISA sponsorship. Our Company: Group Lotus is a leading sports car manufacturer with a 75-year long history of iconic designs, groundbreaking engineering and legendary victories on the F1 track. Today we are transforming into a truly global performance car brand focused on the electrical future. In 2022 we launched the Eletre, the world's first all-electric hyper-SUV, and in 2023 Emeya, our fully-electric Hyper-GT. As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them. We're not just a car company; we're a diverse mix of talent from all walks of life. At Lotus . click apply for full job details
Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps. Be part of our Hitachi family We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don't take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk) Diversity and Inclusion at Hitachi Solutions Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees' and customer's individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. You can read more about Hitachi's mission and values here: hitachi-solutions.co.uk What to expect, your benefits Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi. Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps. Be part of our Hitachi family We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don't take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk) Diversity and Inclusion at Hitachi Solutions Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees' and customer's individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. You can read more about Hitachi's mission and values here: hitachi-solutions.co.uk What to expect, your benefits Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi. Job Description Role Overview We are seeking a detail-oriented and proactive Service Desk Analyst to join our Lifetime Services team. The role focuses on first-line support activities, case management, user administration, and coordination with internal and external teams across a diverse client base. You will play a key role in ensuring efficient handling of support requests, maintaining service quality, and supporting ongoing service operations across multiple regions and clients. Key Responsibilities Case Management & First-Line Support Perform case triage and assignment for incoming support requests Raise, update, cancel, and resolve cases on behalf of customers where required Carry out case updates based on input from Consultants or Service Delivery Managers Update both internal and client tools with relevant case information Support proposed case quality checks (e.g. case age, estimate approvals, exceeded estimates) User & Access Management Manage portal user creation Provide user access, including coordination with IT for license provisioning Deliver user administration services Monitoring & Coordination Monitor support mailbox and action requests accordingly Coordinate with internal IT teams and stakeholders where dependencies exist (e.g. licensing, access provisioning) Attend weekly, monthly and quarterly client reviews as required Attend internal team meetings and contribute to service updates and actions Qualifications Key Skills & Experience Strong understanding of incident and case management processes Ability to prioritize and handle multiple requests across varying workloads Excellent communication and stakeholder coordination skills High attention to detail and ability to follow structured processes Previous experience in a Service Desk / IT Support / Helpdesk role Experience with ticketing systems / support portals will be considered as an advantage Previous experience with CRM systems will be considered as an advantage Additional Requirements Ability to support multi-region operations Flexible approach to workload based on incoming request volumes Security clearance eligibility Open for traveling to customer location, when needed Additional Information A In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at Your information will be kept confidential according to EEO guidelines. Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Oct 08, 2026
Full time
Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps. Be part of our Hitachi family We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don't take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk) Diversity and Inclusion at Hitachi Solutions Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees' and customer's individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. You can read more about Hitachi's mission and values here: hitachi-solutions.co.uk What to expect, your benefits Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi. Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps. Be part of our Hitachi family We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don't take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk) Diversity and Inclusion at Hitachi Solutions Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees' and customer's individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. You can read more about Hitachi's mission and values here: hitachi-solutions.co.uk What to expect, your benefits Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi. Job Description Role Overview We are seeking a detail-oriented and proactive Service Desk Analyst to join our Lifetime Services team. The role focuses on first-line support activities, case management, user administration, and coordination with internal and external teams across a diverse client base. You will play a key role in ensuring efficient handling of support requests, maintaining service quality, and supporting ongoing service operations across multiple regions and clients. Key Responsibilities Case Management & First-Line Support Perform case triage and assignment for incoming support requests Raise, update, cancel, and resolve cases on behalf of customers where required Carry out case updates based on input from Consultants or Service Delivery Managers Update both internal and client tools with relevant case information Support proposed case quality checks (e.g. case age, estimate approvals, exceeded estimates) User & Access Management Manage portal user creation Provide user access, including coordination with IT for license provisioning Deliver user administration services Monitoring & Coordination Monitor support mailbox and action requests accordingly Coordinate with internal IT teams and stakeholders where dependencies exist (e.g. licensing, access provisioning) Attend weekly, monthly and quarterly client reviews as required Attend internal team meetings and contribute to service updates and actions Qualifications Key Skills & Experience Strong understanding of incident and case management processes Ability to prioritize and handle multiple requests across varying workloads Excellent communication and stakeholder coordination skills High attention to detail and ability to follow structured processes Previous experience in a Service Desk / IT Support / Helpdesk role Experience with ticketing systems / support portals will be considered as an advantage Previous experience with CRM systems will be considered as an advantage Additional Requirements Ability to support multi-region operations Flexible approach to workload based on incoming request volumes Security clearance eligibility Open for traveling to customer location, when needed Additional Information A In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at Your information will be kept confidential according to EEO guidelines. Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Data Migration Analyst (M&A Integration) This is a an fantastic opportunity to join our team at AFH Wealth Management. AFH Wealth Management is one of the UK's leading independent financial advisory and wealth management firms - providing expert advice and long-term financial solutions to individuals, families and businesses. With more than 200 Advisers and 750 staff, we are driven by our culture, values and client-centric approach. The Data Migration Analyst plays a critical role in supporting mergers and acquisitions (M&A) within the financial services sector. This role is responsible for analysing, mapping, cleansing, and migrating data from acquired entities into target systems while ensuring data integrity, regulatory compliance, and minimal disruption to business operations. As a Data Migration Analyst you will be responsible for: Responsible for supporting the end-to-end process of transferring data from legacy to new environments across multiple acquisitions Analyse source system data from acquired organisations Liaise with Vendors and business users to understand data requirements and critical data elements Define and document data mapping rules between legacy and target systems Identify and resolve data issues and discrepancies during the migration process Perform ETL process to extract data, transform it according to migration requirements and load into target systems Monitor data performance and provide ongoing support to address any post-migration issues. Document each phase of the migration process, including data mappings, transformations, and quality checks. Produce and enforce development standards and technical standards. Contribute to migration strategy, planning, and execution phases Liaise with IT, vendors, and programme teams to ensure alignment Translate business requirements into technical data mappings and rules Ensure adherence to financial services regulatory requirements (e.g., GDPR, FCA guidelines) Support data governance frameworks, including data lineage and auditability Maintain documentation for audit and regulatory reviews Develop and execute data migration test plans and scripts Perform reconciliation and ensure completeness and accuracy of migrated data What we are looking for in our ideal Data Migration Analyst: Essential Proven experience in data migration or data integration roles, ideally within financial services Excellent understanding of data mapping, ETL processes, and data transformation Strong technical proficiency to comprehend current system architecture, data structures, and integration points Skilled in meticulous data analysis and migration, ensuring data integrity during transition Experience working on M&A or system integration projects Proficiency in SQL and data analysis tools (e.g., Excel, Python, or similar) Experience with migration tools Strong analytical and problem-solving skills Ability to manage multiple workstreams and tight deadlines Desirable Knowledge of financial products (e.g. investments, pensions, insurance) Bachelor's degree in computer science, Information Systems or related field Understanding of financial platforms/CRMs Familiarity with data governance frameworks and regulatory requirements Experience in cloud-based data environments Attention to detail and data accuracy Strong communication and stakeholder management skills Adaptability in fast-paced M&A environments Structured and methodical approach to problem solving Team collaboration and cross-functional working Benefits of working for AFH Wealth Management: Training and qualifications - We take pride in supporting and paying for our staff to undertake professional qualifications relevant to your jobs role once you have passed your three-month probation Contributory pension scheme, and death-in-service benefit Competitive salary and annual discretionary bonus, following one year's service Health benefit scheme - including digital gym subscriptions, dental and optional treatments and alternative therapies Flexible working options and competitive holiday allowance, with annual buy and sell scheme options Enhanced maternity, adoptive and paternity pay Loyalty bonus and additional holiday days, based on length of service Employee referral bonus scheme Social events To learn more about this opportunity and the culture of AFH Wealth Management, please visit our Careers website If you have any questions about this vacancy please contact the People Resourcing Team on . We look forward to hearing from you!
Oct 08, 2026
Full time
Data Migration Analyst (M&A Integration) This is a an fantastic opportunity to join our team at AFH Wealth Management. AFH Wealth Management is one of the UK's leading independent financial advisory and wealth management firms - providing expert advice and long-term financial solutions to individuals, families and businesses. With more than 200 Advisers and 750 staff, we are driven by our culture, values and client-centric approach. The Data Migration Analyst plays a critical role in supporting mergers and acquisitions (M&A) within the financial services sector. This role is responsible for analysing, mapping, cleansing, and migrating data from acquired entities into target systems while ensuring data integrity, regulatory compliance, and minimal disruption to business operations. As a Data Migration Analyst you will be responsible for: Responsible for supporting the end-to-end process of transferring data from legacy to new environments across multiple acquisitions Analyse source system data from acquired organisations Liaise with Vendors and business users to understand data requirements and critical data elements Define and document data mapping rules between legacy and target systems Identify and resolve data issues and discrepancies during the migration process Perform ETL process to extract data, transform it according to migration requirements and load into target systems Monitor data performance and provide ongoing support to address any post-migration issues. Document each phase of the migration process, including data mappings, transformations, and quality checks. Produce and enforce development standards and technical standards. Contribute to migration strategy, planning, and execution phases Liaise with IT, vendors, and programme teams to ensure alignment Translate business requirements into technical data mappings and rules Ensure adherence to financial services regulatory requirements (e.g., GDPR, FCA guidelines) Support data governance frameworks, including data lineage and auditability Maintain documentation for audit and regulatory reviews Develop and execute data migration test plans and scripts Perform reconciliation and ensure completeness and accuracy of migrated data What we are looking for in our ideal Data Migration Analyst: Essential Proven experience in data migration or data integration roles, ideally within financial services Excellent understanding of data mapping, ETL processes, and data transformation Strong technical proficiency to comprehend current system architecture, data structures, and integration points Skilled in meticulous data analysis and migration, ensuring data integrity during transition Experience working on M&A or system integration projects Proficiency in SQL and data analysis tools (e.g., Excel, Python, or similar) Experience with migration tools Strong analytical and problem-solving skills Ability to manage multiple workstreams and tight deadlines Desirable Knowledge of financial products (e.g. investments, pensions, insurance) Bachelor's degree in computer science, Information Systems or related field Understanding of financial platforms/CRMs Familiarity with data governance frameworks and regulatory requirements Experience in cloud-based data environments Attention to detail and data accuracy Strong communication and stakeholder management skills Adaptability in fast-paced M&A environments Structured and methodical approach to problem solving Team collaboration and cross-functional working Benefits of working for AFH Wealth Management: Training and qualifications - We take pride in supporting and paying for our staff to undertake professional qualifications relevant to your jobs role once you have passed your three-month probation Contributory pension scheme, and death-in-service benefit Competitive salary and annual discretionary bonus, following one year's service Health benefit scheme - including digital gym subscriptions, dental and optional treatments and alternative therapies Flexible working options and competitive holiday allowance, with annual buy and sell scheme options Enhanced maternity, adoptive and paternity pay Loyalty bonus and additional holiday days, based on length of service Employee referral bonus scheme Social events To learn more about this opportunity and the culture of AFH Wealth Management, please visit our Careers website If you have any questions about this vacancy please contact the People Resourcing Team on . We look forward to hearing from you!
Humankind Global Recruitment
Manchester, Lancashire
Manchester / Hybrid - 2 days per week in the office We're looking for a Marketing Engagement Analyst to join a growing Business Intelligence function, using customer, CRM and campaign data to help improve marketing performance and customer engagement. This is a hands-on analytics role where you'll work across CRM, customer and marketing data to understand what's driving performance across areas such as conversion, retention, reactivation, cross-sell and campaign effectiveness. You'll work closely with Marketing and BI teams, turning data into clear insights and recommendations that can support better commercial decisions. What you'll be doing Analyse CRM, customer and campaign data to identify trends and changes in performance. Track key marketing and customer metrics including conversion, retention, reactivation, cross-sell and campaign ROI. Build reports, dashboards and deeper analysis to help stakeholders understand campaign performance. Analyse customer behaviour, segmentation, targeting and customer journeys. Use statistical and analytical techniques to explore performance and identify opportunities for improvement. Turn complex data into clear conclusions, recommendations and visualisations. Work closely with Marketing and BI teams to understand requirements and provide commercially useful insight. Use SQL, Python and visualisation tools such as Tableau to analyse data and solve business problems. Support campaign measurement and test-and-learn activity, including control groups and uplift analysis. Ensure analysis follows agreed standards around data quality, documentation and governance. Keep up to date with CRM, marketing and industry trends that could impact campaign performance. What we're looking for You'll have previous experience within an analytical role, ideally across CRM, marketing, customer or digital analytics. You'll be comfortable working with campaign and customer data and confident using SQL alongside a BI or visualisation tool such as Tableau, Power BI or Looker. You'll have a good understanding of statistics and be able to take data beyond simply reporting numbers - understanding what is happening, why it is happening and what the business can do with that information. Experience with Python or R, CRM platforms, campaign measurement, customer lifecycle analysis or data warehousing would be beneficial. Most importantly, you'll be able to communicate your findings clearly and turn analysis into practical recommendations for both technical and non-technical stakeholders. This is a great opportunity for someone who enjoys getting into the detail of customer and campaign data and wants to have a genuine impact on how marketing performance and customer engagement are understood.
Oct 08, 2026
Full time
Manchester / Hybrid - 2 days per week in the office We're looking for a Marketing Engagement Analyst to join a growing Business Intelligence function, using customer, CRM and campaign data to help improve marketing performance and customer engagement. This is a hands-on analytics role where you'll work across CRM, customer and marketing data to understand what's driving performance across areas such as conversion, retention, reactivation, cross-sell and campaign effectiveness. You'll work closely with Marketing and BI teams, turning data into clear insights and recommendations that can support better commercial decisions. What you'll be doing Analyse CRM, customer and campaign data to identify trends and changes in performance. Track key marketing and customer metrics including conversion, retention, reactivation, cross-sell and campaign ROI. Build reports, dashboards and deeper analysis to help stakeholders understand campaign performance. Analyse customer behaviour, segmentation, targeting and customer journeys. Use statistical and analytical techniques to explore performance and identify opportunities for improvement. Turn complex data into clear conclusions, recommendations and visualisations. Work closely with Marketing and BI teams to understand requirements and provide commercially useful insight. Use SQL, Python and visualisation tools such as Tableau to analyse data and solve business problems. Support campaign measurement and test-and-learn activity, including control groups and uplift analysis. Ensure analysis follows agreed standards around data quality, documentation and governance. Keep up to date with CRM, marketing and industry trends that could impact campaign performance. What we're looking for You'll have previous experience within an analytical role, ideally across CRM, marketing, customer or digital analytics. You'll be comfortable working with campaign and customer data and confident using SQL alongside a BI or visualisation tool such as Tableau, Power BI or Looker. You'll have a good understanding of statistics and be able to take data beyond simply reporting numbers - understanding what is happening, why it is happening and what the business can do with that information. Experience with Python or R, CRM platforms, campaign measurement, customer lifecycle analysis or data warehousing would be beneficial. Most importantly, you'll be able to communicate your findings clearly and turn analysis into practical recommendations for both technical and non-technical stakeholders. This is a great opportunity for someone who enjoys getting into the detail of customer and campaign data and wants to have a genuine impact on how marketing performance and customer engagement are understood.
Humankind Global Recruitment
Manchester, Lancashire
Humankind Global Recruitment in Manchester is seeking a Marketing Engagement Analyst to join a growing Business Intelligence function, using customer, CRM and campaign data to improve marketing performance and customer engagement. This hands-on analytics role spans CRM, customer and marketing data, identifying drivers of conversion, retention, reactivation and campaign ROI. You'll turn data into insights to support commercial decisions and collaborate with Marketing and BI teams.
Oct 08, 2026
Full time
Humankind Global Recruitment in Manchester is seeking a Marketing Engagement Analyst to join a growing Business Intelligence function, using customer, CRM and campaign data to improve marketing performance and customer engagement. This hands-on analytics role spans CRM, customer and marketing data, identifying drivers of conversion, retention, reactivation and campaign ROI. You'll turn data into insights to support commercial decisions and collaborate with Marketing and BI teams.
Pelion keeps IoT devices connected for customers in 150+ countries, across 600+ networks, at 99.995% uptime. Our technical support team is the front line of that promise - an externally facing help desk supporting a global customer base of connected businesses, not an internal IT function. We are looking for a Technical Support Lead to own this function. It is a hands on role: you will lead a small team of technical support analysts, split across geographies to cover EU and North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered to the customer, end to end ownership of issues, a proactive mindset, and continuous, iterative improvement. What matters most Three things define success in this role. If these describe you, we want to talk - even if you don't tick every box below. ITIL, practised - you have worked within ITIL/ITSM frameworks day to day - running incident, problem and change processes in a live service environment, not just holding the certificate. A hands on problem solver - you can personally dig into a technical issue, understand what the data is telling you, drive it to root cause, and guide analysts to the right resolution path. Externally facing support - you have worked in, run or developed a customer facing service desk in a mobile, device, telecoms or connected product environment - supporting external customers, not internal users. Key responsibilities Team leadership Lead, coach and develop a small, geographically distributed team of support analysts - regular 1:1s, performance feedback, and skills development across locations and time zones. Manage scheduling, workload and coverage across EU and North American time zones to meet response and resolution targets. Act as the primary escalation point for complex or time sensitive customer issues. Serve as the technical escalation point for connectivity, SIM, network and platform issues beyond first line capability. Work with Service Delivery Managers and Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support handled issues - logging, prioritisation, resolution and customer communication - coordinating major incidents with Service Delivery and Engineering. Drive problem management: spot recurring incidents and work with Engineering to remove root causes permanently rather than firefighting. Represent the support and customer view at the weekly Change Advisory Board, and keep knowledge management current so learnings, workarounds and known errors are reused. Performance & improvement Own the team's SLA performance across response time, resolution time and customer satisfaction, monitoring through HubSpot, Jira and Grafana and acting early on risks. Produce weekly reporting on volumes, SLA performance, escalation trends and quality, and drive continuous improvement of workflows, escalation paths and the knowledge base. Skills & experience Proven experience leading or supervising an externally facing technical support or service desk team in a B2B technology environment. Hands on experience running incident and problem management within ITIL/ITSM frameworks in a live service environment (ITIL Foundation or equivalent practical experience). A solid technical background - comfortable reading between the lines of a connectivity issue and resolving it, not just routing it. Experience with CRM/ticketing tools (HubSpot, Jira or similar) and a data literate approach to performance reporting. Excellent written and verbal communication - able to translate technical complexity into clear, professional customer communications - and sound judgement under pressure. Background in a mobile, IoT, MVNO or telecoms operator environment: cellular fundamentals (2G-5G, LTE M, NB IoT), SIM/IMSI/MSISDN concepts, APN configuration, or SIM management platforms. Networking fundamentals: TCP/IP, DNS, routing, VPN technologies. Experience contributing to change advisory or QMS aligned processes. Why Pelion? Pelion: IoT Connectivity Made Effortless. Pelion provides the World's best connectivity for the World's biggest names, and the most innovative and inspiring IoT devices. We can only do this by working with the most innovative and inspiring people. Join Pelion and become part of a deeply connected and collaborative community, where mutual support and collective growth drive us all forward. Embrace change with us as we lead the evolution of IoT, fostering clarity, trust, and accountability in our mission to create a well connected world for everyone. So, if you're ready to thrive in an incredible team and lead in one of the fastest growing technology sectors, then we want you on our team! Pelion is an IoT connectivity MVNO that provides simple, secure connectivity for IoT devices. With a track record spanning back over 20 years, Pelion has been at the forefront of shaping IoT connectivity as an innovator delivering marketing leading solutions focused on our customer's success. Competitive salary dependant on experience Flexible, hybrid (3 days in our Glasgow Office) 25 days holiday, plus 5 days Take 5 and 8 bank holidays a year Access to comprehensive health and dental plans Health assessment Worldwide travel insurance We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.
Oct 08, 2026
Full time
Pelion keeps IoT devices connected for customers in 150+ countries, across 600+ networks, at 99.995% uptime. Our technical support team is the front line of that promise - an externally facing help desk supporting a global customer base of connected businesses, not an internal IT function. We are looking for a Technical Support Lead to own this function. It is a hands on role: you will lead a small team of technical support analysts, split across geographies to cover EU and North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered to the customer, end to end ownership of issues, a proactive mindset, and continuous, iterative improvement. What matters most Three things define success in this role. If these describe you, we want to talk - even if you don't tick every box below. ITIL, practised - you have worked within ITIL/ITSM frameworks day to day - running incident, problem and change processes in a live service environment, not just holding the certificate. A hands on problem solver - you can personally dig into a technical issue, understand what the data is telling you, drive it to root cause, and guide analysts to the right resolution path. Externally facing support - you have worked in, run or developed a customer facing service desk in a mobile, device, telecoms or connected product environment - supporting external customers, not internal users. Key responsibilities Team leadership Lead, coach and develop a small, geographically distributed team of support analysts - regular 1:1s, performance feedback, and skills development across locations and time zones. Manage scheduling, workload and coverage across EU and North American time zones to meet response and resolution targets. Act as the primary escalation point for complex or time sensitive customer issues. Serve as the technical escalation point for connectivity, SIM, network and platform issues beyond first line capability. Work with Service Delivery Managers and Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support handled issues - logging, prioritisation, resolution and customer communication - coordinating major incidents with Service Delivery and Engineering. Drive problem management: spot recurring incidents and work with Engineering to remove root causes permanently rather than firefighting. Represent the support and customer view at the weekly Change Advisory Board, and keep knowledge management current so learnings, workarounds and known errors are reused. Performance & improvement Own the team's SLA performance across response time, resolution time and customer satisfaction, monitoring through HubSpot, Jira and Grafana and acting early on risks. Produce weekly reporting on volumes, SLA performance, escalation trends and quality, and drive continuous improvement of workflows, escalation paths and the knowledge base. Skills & experience Proven experience leading or supervising an externally facing technical support or service desk team in a B2B technology environment. Hands on experience running incident and problem management within ITIL/ITSM frameworks in a live service environment (ITIL Foundation or equivalent practical experience). A solid technical background - comfortable reading between the lines of a connectivity issue and resolving it, not just routing it. Experience with CRM/ticketing tools (HubSpot, Jira or similar) and a data literate approach to performance reporting. Excellent written and verbal communication - able to translate technical complexity into clear, professional customer communications - and sound judgement under pressure. Background in a mobile, IoT, MVNO or telecoms operator environment: cellular fundamentals (2G-5G, LTE M, NB IoT), SIM/IMSI/MSISDN concepts, APN configuration, or SIM management platforms. Networking fundamentals: TCP/IP, DNS, routing, VPN technologies. Experience contributing to change advisory or QMS aligned processes. Why Pelion? Pelion: IoT Connectivity Made Effortless. Pelion provides the World's best connectivity for the World's biggest names, and the most innovative and inspiring IoT devices. We can only do this by working with the most innovative and inspiring people. Join Pelion and become part of a deeply connected and collaborative community, where mutual support and collective growth drive us all forward. Embrace change with us as we lead the evolution of IoT, fostering clarity, trust, and accountability in our mission to create a well connected world for everyone. So, if you're ready to thrive in an incredible team and lead in one of the fastest growing technology sectors, then we want you on our team! Pelion is an IoT connectivity MVNO that provides simple, secure connectivity for IoT devices. With a track record spanning back over 20 years, Pelion has been at the forefront of shaping IoT connectivity as an innovator delivering marketing leading solutions focused on our customer's success. Competitive salary dependant on experience Flexible, hybrid (3 days in our Glasgow Office) 25 days holiday, plus 5 days Take 5 and 8 bank holidays a year Access to comprehensive health and dental plans Health assessment Worldwide travel insurance We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.
Application Support Analyst Banking London, City £40 - 48k Leading and ever-growing private equity business is seeking a new Business Application Support Analyst role based in London. The role You'll sit in the IT Business Applications team and work hand in hand with the Applications Business Manager for private equity. Day to day, you'll own the running of a set of well-known vendor platforms, which means keeping them working, fixing what breaks and being the person the business comes to when something isn't right. It's a good mix of hands-on support, ITIL process and working closely with the business. There's also a real roadmap ahead, including AI tools and a new data platform, so you won't just be keeping the lights on. What you'll be doing Handling 1st and 2nd line support and getting incidents fixed quickly Working through issues with vendors, the development team and the outsourced infrastructure provider Running incident, problem, change and release management in line with ITIL Managing tickets and workflows in ServiceNow Being the go-to person for application questions and escalations Tracking SLAs, getting to the root cause of repeat issues and putting proper fixes in place Reporting on application performance, incident trends and release schedules Keeping documentation and the knowledge base current What you'll need At least 2 - 3 years in IT application support, 2nd line support or release management Financial services experience A good grasp of ITIL (Foundation certification is a bonus) Experience with ServiceNow or a similar ITSM tool A solid understanding of change management and the application lifecycle Strong troubleshooting skills and the ability to explain things clearly to non-technical people Comfort juggling several priorities at once Nice to have Financial services experience, ideally private equity, asset management or fund admin Hands-on time with any of the applications above Some knowledge of CRM systems or cloud (Azure or AWS) What's on offer A role in a growing private markets business, backed by a well-established global group Hands-on exposure to leading fintech platforms, plus the AI and data work coming up Hybrid working policy The opportunity to progress within a growth market Location: London
Oct 08, 2026
Full time
Application Support Analyst Banking London, City £40 - 48k Leading and ever-growing private equity business is seeking a new Business Application Support Analyst role based in London. The role You'll sit in the IT Business Applications team and work hand in hand with the Applications Business Manager for private equity. Day to day, you'll own the running of a set of well-known vendor platforms, which means keeping them working, fixing what breaks and being the person the business comes to when something isn't right. It's a good mix of hands-on support, ITIL process and working closely with the business. There's also a real roadmap ahead, including AI tools and a new data platform, so you won't just be keeping the lights on. What you'll be doing Handling 1st and 2nd line support and getting incidents fixed quickly Working through issues with vendors, the development team and the outsourced infrastructure provider Running incident, problem, change and release management in line with ITIL Managing tickets and workflows in ServiceNow Being the go-to person for application questions and escalations Tracking SLAs, getting to the root cause of repeat issues and putting proper fixes in place Reporting on application performance, incident trends and release schedules Keeping documentation and the knowledge base current What you'll need At least 2 - 3 years in IT application support, 2nd line support or release management Financial services experience A good grasp of ITIL (Foundation certification is a bonus) Experience with ServiceNow or a similar ITSM tool A solid understanding of change management and the application lifecycle Strong troubleshooting skills and the ability to explain things clearly to non-technical people Comfort juggling several priorities at once Nice to have Financial services experience, ideally private equity, asset management or fund admin Hands-on time with any of the applications above Some knowledge of CRM systems or cloud (Azure or AWS) What's on offer A role in a growing private markets business, backed by a well-established global group Hands-on exposure to leading fintech platforms, plus the AI and data work coming up Hybrid working policy The opportunity to progress within a growth market Location: London
We are pleased to be partnering with a nationally focused organisation working across energy efficiency, sustainability and the delivery of government-backed programmes to recruit a Finance Systems Project Manager on a two-year fixed-term contract. The organisation manages significant grant and loan programmes on behalf of government and local authorities, alongside a growing portfolio of commercial work. It is now embarking on a major finance systems transformation, replacing a long-established legacy system with Microsoft Business Central. This is a hands-on project management role rather than a pure systems accounting position. The successful candidate will lead the finance side of the implementation, working closely with the Head of Finance, IT, external implementation partners, a Business Analyst and a Systems Accountant. About the role The organisation has recently signed with its implementation partner and is currently in the design phase of a two-year programme. You will take responsibility for managing the finance systems project from design through implementation, integration, testing, adoption and delivery. Key responsibilities will include: Leading the implementation of Microsoft Business Central across Finance Translating finance requirements into effective system design Helping design dimensions, project codes, reporting structures and workflows Supporting the design of contract and timesheet functionality to allow accurate measurement of project profitability Managing integrations with existing CRM platforms, payroll, HR systems and the organisation's developing data environment Working closely with the Systems Accountant on UAT and integration testing Managing external implementation partners and internal stakeholders Maintaining project governance, including RAID logs, change logs, risks, dependencies and decision-making structures Supporting benefits realisation and ensuring the project remains aligned with its agreed objectives Ensuring appropriate governance and controls are maintained throughout the programme Working with a future Change and Adoption Manager to support successful implementation across the organisation The finance environment is slightly more complex than a standard implementation. A significant proportion of the organisation's activity relates to managing large government-backed grant and loan programmes, with multiple operational systems feeding into Finance. There is also a need to improve how the organisation records time against contracts and projects, allowing it to better understand delivery costs and profitability across its commercial activity. The ideal candidate will bring Strong experience delivering finance systems implementation or transformation projects Good practical knowledge of finance systems and accounting processes Experience moving from a legacy finance system to a modern ERP environment A good understanding of system configuration, including dimensions, coding structures and reporting requirements Strong project management skills and familiarity with RAID logs, change control, risk management and governance structures Experience managing integrations between finance systems and other platforms Confidence working with APIs, data flows and system interfaces Experience working with external implementation partners The ability to understand detailed finance requirements and translate them into practical system solutions Strong stakeholder management skills across Finance, IT and operational teams You do not necessarily need to be a qualified accountant. More important is a strong understanding of finance processes and systems, combined with demonstrable experience of successfully managing complex systems projects. Experience with Microsoft Business Central would be useful, but candidates with strong experience of other ERP systems such as NetSuite, Dynamics or similar platforms will also be considered. The team Finance is a relatively small team of around 15 people, split broadly between London and Edinburgh. The Head of Finance is highly systems-literate and will be closely involved in the programme. There is also a strong internal IT team, a dedicated Business Analyst and a Systems Accountant who will support areas such as UAT and integration testing. The programme is therefore well resourced, with this role focused primarily on ensuring the project itself is properly managed and delivered. Key details Salary: c.£70,000, with some flexibility for the right candidate Contract: Two-year fixed-term contract Location: Highly flexible / predominantly home-based Office base: London or Edinburgh depending on location Travel: Occasional team and project meetings across the UK Start: As soon as possible Programme stage: Design phase System: Microsoft Business Central There is no regular office attendance requirement. Teams are spread across the UK and generally meet in person when there is a specific reason to do so. Occasional travel for project meetings and wider team sessions will be required. This would suit someone who combines strong finance systems knowledge with disciplined project management and who is comfortable taking ownership of a significant implementation. To apply or find out more, please submit your CV or contact us for a confidential conversation.
Oct 08, 2026
Full time
We are pleased to be partnering with a nationally focused organisation working across energy efficiency, sustainability and the delivery of government-backed programmes to recruit a Finance Systems Project Manager on a two-year fixed-term contract. The organisation manages significant grant and loan programmes on behalf of government and local authorities, alongside a growing portfolio of commercial work. It is now embarking on a major finance systems transformation, replacing a long-established legacy system with Microsoft Business Central. This is a hands-on project management role rather than a pure systems accounting position. The successful candidate will lead the finance side of the implementation, working closely with the Head of Finance, IT, external implementation partners, a Business Analyst and a Systems Accountant. About the role The organisation has recently signed with its implementation partner and is currently in the design phase of a two-year programme. You will take responsibility for managing the finance systems project from design through implementation, integration, testing, adoption and delivery. Key responsibilities will include: Leading the implementation of Microsoft Business Central across Finance Translating finance requirements into effective system design Helping design dimensions, project codes, reporting structures and workflows Supporting the design of contract and timesheet functionality to allow accurate measurement of project profitability Managing integrations with existing CRM platforms, payroll, HR systems and the organisation's developing data environment Working closely with the Systems Accountant on UAT and integration testing Managing external implementation partners and internal stakeholders Maintaining project governance, including RAID logs, change logs, risks, dependencies and decision-making structures Supporting benefits realisation and ensuring the project remains aligned with its agreed objectives Ensuring appropriate governance and controls are maintained throughout the programme Working with a future Change and Adoption Manager to support successful implementation across the organisation The finance environment is slightly more complex than a standard implementation. A significant proportion of the organisation's activity relates to managing large government-backed grant and loan programmes, with multiple operational systems feeding into Finance. There is also a need to improve how the organisation records time against contracts and projects, allowing it to better understand delivery costs and profitability across its commercial activity. The ideal candidate will bring Strong experience delivering finance systems implementation or transformation projects Good practical knowledge of finance systems and accounting processes Experience moving from a legacy finance system to a modern ERP environment A good understanding of system configuration, including dimensions, coding structures and reporting requirements Strong project management skills and familiarity with RAID logs, change control, risk management and governance structures Experience managing integrations between finance systems and other platforms Confidence working with APIs, data flows and system interfaces Experience working with external implementation partners The ability to understand detailed finance requirements and translate them into practical system solutions Strong stakeholder management skills across Finance, IT and operational teams You do not necessarily need to be a qualified accountant. More important is a strong understanding of finance processes and systems, combined with demonstrable experience of successfully managing complex systems projects. Experience with Microsoft Business Central would be useful, but candidates with strong experience of other ERP systems such as NetSuite, Dynamics or similar platforms will also be considered. The team Finance is a relatively small team of around 15 people, split broadly between London and Edinburgh. The Head of Finance is highly systems-literate and will be closely involved in the programme. There is also a strong internal IT team, a dedicated Business Analyst and a Systems Accountant who will support areas such as UAT and integration testing. The programme is therefore well resourced, with this role focused primarily on ensuring the project itself is properly managed and delivered. Key details Salary: c.£70,000, with some flexibility for the right candidate Contract: Two-year fixed-term contract Location: Highly flexible / predominantly home-based Office base: London or Edinburgh depending on location Travel: Occasional team and project meetings across the UK Start: As soon as possible Programme stage: Design phase System: Microsoft Business Central There is no regular office attendance requirement. Teams are spread across the UK and generally meet in person when there is a specific reason to do so. Occasional travel for project meetings and wider team sessions will be required. This would suit someone who combines strong finance systems knowledge with disciplined project management and who is comfortable taking ownership of a significant implementation. To apply or find out more, please submit your CV or contact us for a confidential conversation.
Senior Business Analyst (Contract) £500 per day Outside IR35 UK, RemoteProject Length: 6 months + The succesful contractor will join a fast-growing AI SaaS business delivering large-scale enterprise transformation programmes across Europe. You'll own requirements, backlog quality, acceptance criteria and stakeholder engagement, ensuring successful delivery of complex data and AI-driven platform deployments. Essential Requirements 10+ years' Business Analysis experience across enterprise software projects. Proven delivery of requirements end-to-end across multiple concurrent enterprise programmes. Strong user story, acceptance criteria and backlog management experience. Experience working with distributed engineering teams in Agile environments. Strong stakeholder management, including challenging and shaping requirements. Data literate, with strong Excel and SQL skills. UK right to work and willingness to travel across Europe when required. Desirable Requirements Experience delivering product focused, modern tech stack Background in public sector procurement, tendering, MedTech or Pharma environments. Experience defining CRM, ERP or enterprise system integrations. Scale-up or high-growth SaaS experience. Additional European language skills (French, German, Italian, Polish or Nordic languages). Project Overview Lead discovery workshops with enterprise customers to define and validate business requirements. Translate business needs into detailed user stories, acceptance criteria and functional specifications. Own backlog refinement and ensure a continuous pipeline of sprint-ready work. Define UAT processes and acceptance standards for new platform capabilities. Support the delivery of complex modern SaaS implementations across multiple European markets. Drive measurable customer outcomes and continuous product improvement. Please apply now and reach out to Adam Akhtar at Opus for futher information.
Oct 08, 2026
Full time
Senior Business Analyst (Contract) £500 per day Outside IR35 UK, RemoteProject Length: 6 months + The succesful contractor will join a fast-growing AI SaaS business delivering large-scale enterprise transformation programmes across Europe. You'll own requirements, backlog quality, acceptance criteria and stakeholder engagement, ensuring successful delivery of complex data and AI-driven platform deployments. Essential Requirements 10+ years' Business Analysis experience across enterprise software projects. Proven delivery of requirements end-to-end across multiple concurrent enterprise programmes. Strong user story, acceptance criteria and backlog management experience. Experience working with distributed engineering teams in Agile environments. Strong stakeholder management, including challenging and shaping requirements. Data literate, with strong Excel and SQL skills. UK right to work and willingness to travel across Europe when required. Desirable Requirements Experience delivering product focused, modern tech stack Background in public sector procurement, tendering, MedTech or Pharma environments. Experience defining CRM, ERP or enterprise system integrations. Scale-up or high-growth SaaS experience. Additional European language skills (French, German, Italian, Polish or Nordic languages). Project Overview Lead discovery workshops with enterprise customers to define and validate business requirements. Translate business needs into detailed user stories, acceptance criteria and functional specifications. Own backlog refinement and ensure a continuous pipeline of sprint-ready work. Define UAT processes and acceptance standards for new platform capabilities. Support the delivery of complex modern SaaS implementations across multiple European markets. Drive measurable customer outcomes and continuous product improvement. Please apply now and reach out to Adam Akhtar at Opus for futher information.
