Are you a data-driven, analytical thinker with experience of putting insights into action?Would you like to help a well-established organisation transform the way it uses marketing data?If you are motivated by a challenge and ready to use your analysis to help drive improvements to marketing performance and customer experiences online, then the role of Data and Insights Executive at The London Clinic could be for you.This role is based in our Head Office in Central London (Close to Regents Park & Baker Street tube stations) with remote working available, and we are offering a competitive salary of up to £33,000 - £35,000 per annum with an amazing benefits package.Established in 1932, The London Clinic is one of the UK's largest independent non-profit hospitals, with state-of-the-art facilities located on Harley Street. We have circa 1350 employees, a total of 8 premises, and we are dedicated to providing the best personalised healthcare with a breadth of surgical and medical expertise. Job descriptionAs a key member of the Digital Team, you will be responsible for supporting the management of data within our newly implemented Microsoft Dynamics 365 platform. You will help advance customer insight and inform the organisation of changes that impact the online customer journey through digital performance reporting and analysis. Job type: Full Time, permanent position.Hours: 37.5 hours per week; Mon - Fri within the core hours of 8.30am-5.30pmLocation: 1 Park Square West, London, NW1 4LJ. Benefits package: We offer a comprehensive package including a contributory pension scheme (total annual contribution up to 20%), Private Medical Healthcare, 33 days annual leave (inclusive), as well as a wide range of other benefits. We also offer excellent career development and training opportunities. Duties & ResponsibilitiesSupport the marketing and digital teams by providing useful and actionable reports evaluating and tracking the effectiveness of CRM programmes, managing segments and measuring segmentation strategies to increase conversion and drive engagement.Day-to-day management of CRM data including data cleansing, duplicating segments, data archiving in line with data retention policies, processing marketing consent opt-outs and aligning CRM data with data from the patient information management system.Take responsibility for managing a wide range of data sources and bring those data sets together to assist in delivering changes to the online customer journey and campaigns.Day- to-day management of Google Analytics, including ad hoc analytics requests and the development of weekly and monthly website performance reports. Develop dashboards, set up goals and present insights to the team as well as to a range of business stakeholders. Skills & ExperienceExperience in an analyst/data/insights role supporting a marketing or digital functionExperience of CRM data management, ideally within Microsoft Dynamics 365In-depth knowledge of analytics tools (e.g. Google Analytics, Optimizely, Oracle, Optimize, Full Story etc)Experience with analysing data from marketing automation platforms e.g. Click dimensions, Marketo or similarExperience with reporting tools e.g. Data Studio, Power Bi, Tableau etcAn understanding of GDPR and experience of managing data in line with data retention rules The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us provide the best, personalised healthcare, and deliver our three core values of; Caring, Inspiring and Pioneering. We are an organisation that has charitable status and this helps us to drive forward our mission of reinvesting our income to advance healthcare and to deliver better patient outcomes.The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you.
Jun 20, 2021
Full time
Are you a data-driven, analytical thinker with experience of putting insights into action?Would you like to help a well-established organisation transform the way it uses marketing data?If you are motivated by a challenge and ready to use your analysis to help drive improvements to marketing performance and customer experiences online, then the role of Data and Insights Executive at The London Clinic could be for you.This role is based in our Head Office in Central London (Close to Regents Park & Baker Street tube stations) with remote working available, and we are offering a competitive salary of up to £33,000 - £35,000 per annum with an amazing benefits package.Established in 1932, The London Clinic is one of the UK's largest independent non-profit hospitals, with state-of-the-art facilities located on Harley Street. We have circa 1350 employees, a total of 8 premises, and we are dedicated to providing the best personalised healthcare with a breadth of surgical and medical expertise. Job descriptionAs a key member of the Digital Team, you will be responsible for supporting the management of data within our newly implemented Microsoft Dynamics 365 platform. You will help advance customer insight and inform the organisation of changes that impact the online customer journey through digital performance reporting and analysis. Job type: Full Time, permanent position.Hours: 37.5 hours per week; Mon - Fri within the core hours of 8.30am-5.30pmLocation: 1 Park Square West, London, NW1 4LJ. Benefits package: We offer a comprehensive package including a contributory pension scheme (total annual contribution up to 20%), Private Medical Healthcare, 33 days annual leave (inclusive), as well as a wide range of other benefits. We also offer excellent career development and training opportunities. Duties & ResponsibilitiesSupport the marketing and digital teams by providing useful and actionable reports evaluating and tracking the effectiveness of CRM programmes, managing segments and measuring segmentation strategies to increase conversion and drive engagement.Day-to-day management of CRM data including data cleansing, duplicating segments, data archiving in line with data retention policies, processing marketing consent opt-outs and aligning CRM data with data from the patient information management system.Take responsibility for managing a wide range of data sources and bring those data sets together to assist in delivering changes to the online customer journey and campaigns.Day- to-day management of Google Analytics, including ad hoc analytics requests and the development of weekly and monthly website performance reports. Develop dashboards, set up goals and present insights to the team as well as to a range of business stakeholders. Skills & ExperienceExperience in an analyst/data/insights role supporting a marketing or digital functionExperience of CRM data management, ideally within Microsoft Dynamics 365In-depth knowledge of analytics tools (e.g. Google Analytics, Optimizely, Oracle, Optimize, Full Story etc)Experience with analysing data from marketing automation platforms e.g. Click dimensions, Marketo or similarExperience with reporting tools e.g. Data Studio, Power Bi, Tableau etcAn understanding of GDPR and experience of managing data in line with data retention rules The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us provide the best, personalised healthcare, and deliver our three core values of; Caring, Inspiring and Pioneering. We are an organisation that has charitable status and this helps us to drive forward our mission of reinvesting our income to advance healthcare and to deliver better patient outcomes.The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you.
A Product Analyst is required to work with one of the largest property and facilities management organisations in the UK. With over 4,000 properties and a £3 billion asset portfolio, their core business includes Strategic Estate Planning, Asset Management, Construction Project Management and Facilities Management Services. The focus of this role will be working predominantly on the MS Dynamics CRM and SharePoint platforms, expanding to other areas of the M365 product stack to include Power Automate and related products used within the organisation. The successful candidate will have the following: Solution design experience, specifically with MS Dynamics CRM Configuration & development knowledge of MS SharePoint & MS Teams Solid experience working with Power Platform/Automate Strong knowledge across the wider M365 Application Suite ITIL certification preferable Excellent communication skills both written and verbal
Jun 19, 2021
A Product Analyst is required to work with one of the largest property and facilities management organisations in the UK. With over 4,000 properties and a £3 billion asset portfolio, their core business includes Strategic Estate Planning, Asset Management, Construction Project Management and Facilities Management Services. The focus of this role will be working predominantly on the MS Dynamics CRM and SharePoint platforms, expanding to other areas of the M365 product stack to include Power Automate and related products used within the organisation. The successful candidate will have the following: Solution design experience, specifically with MS Dynamics CRM Configuration & development knowledge of MS SharePoint & MS Teams Solid experience working with Power Platform/Automate Strong knowledge across the wider M365 Application Suite ITIL certification preferable Excellent communication skills both written and verbal
Employer description: The Tenth Revolution Group (including the Frank Recruitment Group, Revolent and Rebura), has experienced hyper growth over the past 36 months, growing to c 2000+ employees, across 20+ offices worldwide and doing business in over 50 countries. The group now spans staffing, academy and consultancy businesses, with a singular mission of "solving the worlds cloud IT talent gap". Overview: The successful Business Systems Analyst apprentice will play a pivotal role within the global IT team. The team are currently responsible for delivery of IT services to approx. 1900 users, across 19 offices worldwide. The role covers a number of delivery areas including Technology, Finance, HR, Payroll and Training. The successful candidate will be able to demonstrate the ability to work efficiently in a pressured team environment with excellent analytical, management and communication skills and willingness to challenge assumptions. A key aspect of the role will be to drive the analysis, identification, process improvement and efficiencies across the business - both Front Office and Back Office to ensure maximum benefit. This should include and recognise the potential for the introduction of automation and RPA (robotic process automation) where feasible. Primary responsibilities: Requirements gathering, management and communication Supporting project teams during the analysis and planning stages Evaluating and identifying risks Gap analysis Assist in defining the architecture around any future system integrations or expanding/improving upon existing Assist in transitioning projects into BAU Conducting effective interviews and workshops Adopt the use of Jira and Confluence on a day to day basis From time to time you may be asked to assist in providing guidance and support around the wider systems surrounding our core CRM platform and other systems as required Assist with validating and testing integrations/systems as appropriate Assist in undertaking any system administration of our back office systems Also, you will be required to make occasional travel to London. Desired skills, experience and personal qualities: Analytical skills and attention to detail Proven ability to quickly learn new applications, processes, and procedures Able and willing to collaborate in a team environment and exercise independent judgment Excellent organisational and communications skills Professional image with the ability to form good partner relationships across functions Strategic, intellectually curious thinker with focus on outcomes Proven track record in Business Analysis Exposure to Microsoft Visio advantageous Experience of working for a fast-paced organisation Stakeholder management (internal/external) Proven problem solving ability Experience of Project Management/Change Management advantageous Experience working on Business Change initiatives across a range of departmental systems beneficial Excellent presentation skills A foundation degree or higher within a related IT subject Good communicator with solid interpersonal skills Willingness to go above and beyond your responsibilities to ensure tasks are completed Passionate about data Strong work ethic and organisational skills with the ability to work under pressure Good customer service skills Desired qualifications: A-Levels in ICT/Business/Computing Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme) Or an International Baccalaureate at level 3 in ICT Benefits: Ground floor opportunity at a fast growing, global leader in IT Recruitment Structured career development plan within IT. Opportunity to grow your IT career within a fast paced global leader. A culture that motivates, excites and stimulates Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
Jun 19, 2021
Full time
Employer description: The Tenth Revolution Group (including the Frank Recruitment Group, Revolent and Rebura), has experienced hyper growth over the past 36 months, growing to c 2000+ employees, across 20+ offices worldwide and doing business in over 50 countries. The group now spans staffing, academy and consultancy businesses, with a singular mission of "solving the worlds cloud IT talent gap". Overview: The successful Business Systems Analyst apprentice will play a pivotal role within the global IT team. The team are currently responsible for delivery of IT services to approx. 1900 users, across 19 offices worldwide. The role covers a number of delivery areas including Technology, Finance, HR, Payroll and Training. The successful candidate will be able to demonstrate the ability to work efficiently in a pressured team environment with excellent analytical, management and communication skills and willingness to challenge assumptions. A key aspect of the role will be to drive the analysis, identification, process improvement and efficiencies across the business - both Front Office and Back Office to ensure maximum benefit. This should include and recognise the potential for the introduction of automation and RPA (robotic process automation) where feasible. Primary responsibilities: Requirements gathering, management and communication Supporting project teams during the analysis and planning stages Evaluating and identifying risks Gap analysis Assist in defining the architecture around any future system integrations or expanding/improving upon existing Assist in transitioning projects into BAU Conducting effective interviews and workshops Adopt the use of Jira and Confluence on a day to day basis From time to time you may be asked to assist in providing guidance and support around the wider systems surrounding our core CRM platform and other systems as required Assist with validating and testing integrations/systems as appropriate Assist in undertaking any system administration of our back office systems Also, you will be required to make occasional travel to London. Desired skills, experience and personal qualities: Analytical skills and attention to detail Proven ability to quickly learn new applications, processes, and procedures Able and willing to collaborate in a team environment and exercise independent judgment Excellent organisational and communications skills Professional image with the ability to form good partner relationships across functions Strategic, intellectually curious thinker with focus on outcomes Proven track record in Business Analysis Exposure to Microsoft Visio advantageous Experience of working for a fast-paced organisation Stakeholder management (internal/external) Proven problem solving ability Experience of Project Management/Change Management advantageous Experience working on Business Change initiatives across a range of departmental systems beneficial Excellent presentation skills A foundation degree or higher within a related IT subject Good communicator with solid interpersonal skills Willingness to go above and beyond your responsibilities to ensure tasks are completed Passionate about data Strong work ethic and organisational skills with the ability to work under pressure Good customer service skills Desired qualifications: A-Levels in ICT/Business/Computing Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme) Or an International Baccalaureate at level 3 in ICT Benefits: Ground floor opportunity at a fast growing, global leader in IT Recruitment Structured career development plan within IT. Opportunity to grow your IT career within a fast paced global leader. A culture that motivates, excites and stimulates Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
The job: Job Title: Sales Force Efficiency (SFE) Specialist Position Location: Inchinnan, Scotland or Northern UK - Remote As the EMEA Sales Force Efficiency (SFE) you will be focused on maximizing the sales team performance through improved use of mobility tools, analytics, new sales processes, and CRM systems to accelerate sales growth. This role will involve working closely with the BPD (Bio-production Division) EMEA Sales Leadership team, Global CRM Team and internal functions on building the operational best practices, and then training the Sales Teams on how to apply this more effective way of working. What you will do: Partner with sales leadership to identify tools, knowledge and skills gaps across the companyand conduct ongoing needs assessments. Involved in developing the SFE (Sales Force Effectiveness) roadmap in alignment with the overall Commercial strategy Ensure adequate alignment on SFE strategy between Commercial Leaders and Global teams Strengthen our Sales Processes for the division e.g. adherence to RACI, Analytics provision,… Subject matter expert in sales process related to SalesForce.com Ensure data flow and lead generation is flowing and syncing correctly across platforms. Work closely with Product Marketing and Sales Leadership to coordinate product trainings and cross-functional efforts Drive Mobility (e.g. iPad) tool use across Sales ; ensure support functions develop sales tools with mobility in mind Strengthen the Marketing - Sales Lead Gen process Leverage our data to manage metrics, identify KPI's and help sales market data based decisions Follows PPI (Practical Process Improvement) Business System best practice on processes Supporting the wider teams in EMEA (LSG SFE and Sales Operations functions) and BPD Global as required How will these be achieved? Include day to day activities Work closely with SFD team to coordinate Training Calendar and Roadmap Support & maintain the training platform, liaise with Subject Matter Experts to maintain training content. Upskill on new products through liaising with TSS/Global PM's Deliver weekly Gaining Advantage Through Learning (GATL) content, Pulse articles to all BID Teams Deliver New Hire On Boarding on a quarterly basis Partner with Sales Leaders on attending all Sales meetings, Customer Events to train teams and support customer Review performance metrics and target training across Sales Teams Significant travel will be needed across EMEA Who we are looking for: Minimum Requirements/Qualifications: Commercial experience preferably in a data analyst capacity Minimum Bachelor's degree in Business/Finance/IT/ Engineering/Science or related field Strong system & analytical skills e.g. SF.com Strong people skills (Training experience) Process Improvement experience or certification Understanding of the Life sciences market Non-Negotiable Hiring Criteria System and Analytics skills Strong communication and influencing skills Commercial drive & customer understanding Excellent analytical capabilities & attention to detail. Project Leadership experience Comfortable working with colleagues at all levels including Senior Management Demonstrated capability to operate successfully remotely and in a virtual environment Experience with MS PowerBI would be a plus What we offer: Contributory pension scheme Private medical insurance Flexible benefits scheme Annual incentive plan Free parking Excellent career development opportunities About us: As the world leader in serving science, our work is more than something that fills our days. When you're part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation. With revenues of $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Each one of our 70,000 extraordinary minds has a unique story to tell. It's not just a career, it's a chance to realise your best - professionally and personally. Join us and contribute to our mission-enabling our customers to make the world healthier, cleaner and safer. Apply today!
Jun 19, 2021
Full time
The job: Job Title: Sales Force Efficiency (SFE) Specialist Position Location: Inchinnan, Scotland or Northern UK - Remote As the EMEA Sales Force Efficiency (SFE) you will be focused on maximizing the sales team performance through improved use of mobility tools, analytics, new sales processes, and CRM systems to accelerate sales growth. This role will involve working closely with the BPD (Bio-production Division) EMEA Sales Leadership team, Global CRM Team and internal functions on building the operational best practices, and then training the Sales Teams on how to apply this more effective way of working. What you will do: Partner with sales leadership to identify tools, knowledge and skills gaps across the companyand conduct ongoing needs assessments. Involved in developing the SFE (Sales Force Effectiveness) roadmap in alignment with the overall Commercial strategy Ensure adequate alignment on SFE strategy between Commercial Leaders and Global teams Strengthen our Sales Processes for the division e.g. adherence to RACI, Analytics provision,… Subject matter expert in sales process related to SalesForce.com Ensure data flow and lead generation is flowing and syncing correctly across platforms. Work closely with Product Marketing and Sales Leadership to coordinate product trainings and cross-functional efforts Drive Mobility (e.g. iPad) tool use across Sales ; ensure support functions develop sales tools with mobility in mind Strengthen the Marketing - Sales Lead Gen process Leverage our data to manage metrics, identify KPI's and help sales market data based decisions Follows PPI (Practical Process Improvement) Business System best practice on processes Supporting the wider teams in EMEA (LSG SFE and Sales Operations functions) and BPD Global as required How will these be achieved? Include day to day activities Work closely with SFD team to coordinate Training Calendar and Roadmap Support & maintain the training platform, liaise with Subject Matter Experts to maintain training content. Upskill on new products through liaising with TSS/Global PM's Deliver weekly Gaining Advantage Through Learning (GATL) content, Pulse articles to all BID Teams Deliver New Hire On Boarding on a quarterly basis Partner with Sales Leaders on attending all Sales meetings, Customer Events to train teams and support customer Review performance metrics and target training across Sales Teams Significant travel will be needed across EMEA Who we are looking for: Minimum Requirements/Qualifications: Commercial experience preferably in a data analyst capacity Minimum Bachelor's degree in Business/Finance/IT/ Engineering/Science or related field Strong system & analytical skills e.g. SF.com Strong people skills (Training experience) Process Improvement experience or certification Understanding of the Life sciences market Non-Negotiable Hiring Criteria System and Analytics skills Strong communication and influencing skills Commercial drive & customer understanding Excellent analytical capabilities & attention to detail. Project Leadership experience Comfortable working with colleagues at all levels including Senior Management Demonstrated capability to operate successfully remotely and in a virtual environment Experience with MS PowerBI would be a plus What we offer: Contributory pension scheme Private medical insurance Flexible benefits scheme Annual incentive plan Free parking Excellent career development opportunities About us: As the world leader in serving science, our work is more than something that fills our days. When you're part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation. With revenues of $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Each one of our 70,000 extraordinary minds has a unique story to tell. It's not just a career, it's a chance to realise your best - professionally and personally. Join us and contribute to our mission-enabling our customers to make the world healthier, cleaner and safer. Apply today!
Marketing Analyst - CRM - Birmingham Marketing Analyst with excellent data analysis, CRM, reporting and insight analysis is required by a leading company based in Birmingham. If you have any experience with MS Dynamics, SQL, Google analytics and online analytics then that would be a bonus This a new role for the organisation due to growth in the marketing department...... click apply for full job details
Jun 18, 2021
Full time
Marketing Analyst - CRM - Birmingham Marketing Analyst with excellent data analysis, CRM, reporting and insight analysis is required by a leading company based in Birmingham. If you have any experience with MS Dynamics, SQL, Google analytics and online analytics then that would be a bonus This a new role for the organisation due to growth in the marketing department...... click apply for full job details
We are exclusively recruiting for a cutting-edge, FinTech start-up business based near Chester launching a hugely disruptive consumer finance proposition, generating thousands of customers daily, is looking for an experienced, talented and ambitious commercial data analyst to support the development and growth of the digital marketing, CRM and commercial strategy across the business...... click apply for full job details
Jun 18, 2021
Full time
We are exclusively recruiting for a cutting-edge, FinTech start-up business based near Chester launching a hugely disruptive consumer finance proposition, generating thousands of customers daily, is looking for an experienced, talented and ambitious commercial data analyst to support the development and growth of the digital marketing, CRM and commercial strategy across the business...... click apply for full job details
Group Account Director / Business Director (Financial Services) - Toronto, Canada - To £115k Fully integrated, multi-award-winning Canadian agency seeks a Business Lead / Vice President (a solid Group Account Director / Business Director equivalent) to head up a high-profile financial services account. Solid 1-1 / CRM knowledge is required, as is experience of working on financial services and ideally a major bank. This role requires relocation to Canada in late 2021 or early 2022 - work from home is available until then. Canadian-based Vice Presidents are also very welcome to apply. This role is exclusive to Fill Recruitment - you won't find it advertised anywhere else. The agency This 600-strong group has offices coast to coast, but they act and behave as one end-to-end agency. Centralised in Toronto, there are 270 people in that location alone. Leaders in creativity, strategy, technology, CRM, data analysis, digital, mobile and social media, their belief is that all communications need to deliver a one-to-one connection, building bonds with the consumer that are lasting and valuable. The agency is grounded in a culture of innovation and entrepreneurial spirit. The result is great work that delivers exceptional, award-winning results for their clients. The account This bank is one of Canada's 'Big Five'. The agency team in charge of the account are 1:1 / CRM experts whose key focus is on managing its entire email marketing across many lines of business - from personal banking and mortgages to insurance, credit cards and more. They also work with some of its US businesses, representing the agency's next area of growth. The Vice President / Business Lead role The agency is seeking a new Vice President (UK GAD / Business Director equivalent), a role with big responsibility and huge opportunity. The team is sizeable with around 90 full-time people dedicated to this one account. This comprises 35 in client services, 30 in tech; six in strategy / planning and 15 in creative. After five years with the agency, the current VP is leaving for a new challenge. The agency is seeking an experienced GAD or Business Director as a replacement. As part of the agency's leadership team, two GADs (UK SAD equivalent) will report into you alongside six ADs (SAM equivalent) in addition to junior-level support via Account Supervisors, Account Executives and Account Coordinators. In-house the agency has developers, campaign managers, QA and Data Analysts who collectively undertake full end-to-end email deployment. You You are an account-handling heavyweight with recent and relevant financial services and banking experience. Highly regulated industries excite you, not scare you. A passionate believer in email marketing, you live and breathe CRM / 1-1 communications and can bring a wealth of knowledge to this space. You are empathetic and supportive, with a suppressed ego and a willingness to roll up your sleeves and get stuck in when required. An ability to steer the ship, inspire confidence and motivate both clients and team members is second nature. You are highly analytical, inquisitive and creative with solid C-suite experience and you relish client management and its challenges. This is a high-profile role where proven leadership skills are required alongside a track record in growing and developing business. Qualifications required At least 12 years of advertising account management experience (with 4+ years in a leadership role) Experience of end-to-end email marketing, 1:1 programs and wider CRM Financial industry experience Strong leadership and mentorship management style Impeccable presentation skills and the ability to build strong client relationships A passionate positive individual who will inspire and lead with an innovative mentality Knowledge of Salesforce or equivalent platform (Adobe/other). Why live in Canada? Canada is a stunning place for relocation, not least due to its great standard of living, exceptional scenery and friendly, welcoming attitude to immigrants. One of the richest countries in the world, its shared language and close ties to the UK make it a perfect new destination, without seeming entirely foreign. Remuneration This position pays $175-200k Canadian dollars (£100-£115k sterling), representing a c.40% increase on a like-for-like role in the UK. There is an additional relocation package of up to CA$20k (£11,500) for shipping, one-way flights and short-term accommodation. The agency also provides sponsorship and full visa application support. Four weeks' holiday plus an extra week at Christmas and long weekends during the summer are also on offer, alongside an array of additional benefits. If you are a Group Account Director, Business Director, Managing Partner or Business Lead with solid major high-street bank account experience and you would consider relocating to one of the most beautiful countries in the world, please get in touch. Whilst every effort is made to contact everyone who applies, due to a high number of applications we are unable to give individual feedback to those who are unsuccessful.
Jun 18, 2021
Full time
Group Account Director / Business Director (Financial Services) - Toronto, Canada - To £115k Fully integrated, multi-award-winning Canadian agency seeks a Business Lead / Vice President (a solid Group Account Director / Business Director equivalent) to head up a high-profile financial services account. Solid 1-1 / CRM knowledge is required, as is experience of working on financial services and ideally a major bank. This role requires relocation to Canada in late 2021 or early 2022 - work from home is available until then. Canadian-based Vice Presidents are also very welcome to apply. This role is exclusive to Fill Recruitment - you won't find it advertised anywhere else. The agency This 600-strong group has offices coast to coast, but they act and behave as one end-to-end agency. Centralised in Toronto, there are 270 people in that location alone. Leaders in creativity, strategy, technology, CRM, data analysis, digital, mobile and social media, their belief is that all communications need to deliver a one-to-one connection, building bonds with the consumer that are lasting and valuable. The agency is grounded in a culture of innovation and entrepreneurial spirit. The result is great work that delivers exceptional, award-winning results for their clients. The account This bank is one of Canada's 'Big Five'. The agency team in charge of the account are 1:1 / CRM experts whose key focus is on managing its entire email marketing across many lines of business - from personal banking and mortgages to insurance, credit cards and more. They also work with some of its US businesses, representing the agency's next area of growth. The Vice President / Business Lead role The agency is seeking a new Vice President (UK GAD / Business Director equivalent), a role with big responsibility and huge opportunity. The team is sizeable with around 90 full-time people dedicated to this one account. This comprises 35 in client services, 30 in tech; six in strategy / planning and 15 in creative. After five years with the agency, the current VP is leaving for a new challenge. The agency is seeking an experienced GAD or Business Director as a replacement. As part of the agency's leadership team, two GADs (UK SAD equivalent) will report into you alongside six ADs (SAM equivalent) in addition to junior-level support via Account Supervisors, Account Executives and Account Coordinators. In-house the agency has developers, campaign managers, QA and Data Analysts who collectively undertake full end-to-end email deployment. You You are an account-handling heavyweight with recent and relevant financial services and banking experience. Highly regulated industries excite you, not scare you. A passionate believer in email marketing, you live and breathe CRM / 1-1 communications and can bring a wealth of knowledge to this space. You are empathetic and supportive, with a suppressed ego and a willingness to roll up your sleeves and get stuck in when required. An ability to steer the ship, inspire confidence and motivate both clients and team members is second nature. You are highly analytical, inquisitive and creative with solid C-suite experience and you relish client management and its challenges. This is a high-profile role where proven leadership skills are required alongside a track record in growing and developing business. Qualifications required At least 12 years of advertising account management experience (with 4+ years in a leadership role) Experience of end-to-end email marketing, 1:1 programs and wider CRM Financial industry experience Strong leadership and mentorship management style Impeccable presentation skills and the ability to build strong client relationships A passionate positive individual who will inspire and lead with an innovative mentality Knowledge of Salesforce or equivalent platform (Adobe/other). Why live in Canada? Canada is a stunning place for relocation, not least due to its great standard of living, exceptional scenery and friendly, welcoming attitude to immigrants. One of the richest countries in the world, its shared language and close ties to the UK make it a perfect new destination, without seeming entirely foreign. Remuneration This position pays $175-200k Canadian dollars (£100-£115k sterling), representing a c.40% increase on a like-for-like role in the UK. There is an additional relocation package of up to CA$20k (£11,500) for shipping, one-way flights and short-term accommodation. The agency also provides sponsorship and full visa application support. Four weeks' holiday plus an extra week at Christmas and long weekends during the summer are also on offer, alongside an array of additional benefits. If you are a Group Account Director, Business Director, Managing Partner or Business Lead with solid major high-street bank account experience and you would consider relocating to one of the most beautiful countries in the world, please get in touch. Whilst every effort is made to contact everyone who applies, due to a high number of applications we are unable to give individual feedback to those who are unsuccessful.
Christian Aid are currently looking to build a CRM team to deliver a new phase of their CRM programme and as part of that team, they are seeking a Senior Business Analyst who enable effective decision making in the delivery of new functionality to their CRM and ensure their systems integrate seamlessly with their wider technical environment. About us Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. Our contextAfter successfully rolling out Microsoft Dynamics in September 2020, we are keen to make full use of the platform in every corner of our fundraising and supporter engagement activities. You will be joining and advising the CRM development team in decisions regarding the software development and technical support of the platform.Following on from the core implementation, this programme will be rolled out over the next 12-15 months as an entirely new project with a new internal team driving it forward to ensure the business has the required tools to deliver Christian Aid's core mission.There has never been a better time to join our organisation. Well, we would say that, wouldn't we? But we mean it. Despite the challenges we have all faced over the last year, we have performed well and continued to make an impact. We've made significant progress in our digital capabilities and we have an ambitious global strategy, Standing Together, guiding us along. About the role As directed by the CRM Technical Lead, carry out business analysis and automated testing activities in order to deliver the continuous improvement of the CRM solution. Work effectively with stakeholders and perform robust business analysis that provides insights into understanding As-Is and To-Be process models, including data structures and interdependencies, that are translated into concise agile requirements.The key outcomes that Christian Aid hope to achieve through the role are:-To proactively identify opportunities for more effectively realising project benefits and to fully articulate the proposed solution to the project team and steering group.-To proactively identify through the requirements gathering process risks to realising project benefits and to work with teams to create appropriate and effective solutions.-To act as mentor and Business Analysis subject matter expert to upskill and improve the existing team.-To set out and implement best practice Business Analysis processes, tools and ways of working to improve the existing level of capability. About you You are a team player with strong data, analytics and marketing skills and know how to use those to deliver outstanding supporter engagement to drive income. You'll have bags of enthusiasm, initiative, and excellent problem solving and collaboration skills. You exhibit a strong desire to learn and share knowledge with colleagues and are willing to adapt your approach to different team members. You're great at motivating others and have an infectious enthusiasm for CRM and FSE strategy. You will be asked to contribute to broader discussions on how we use data, analytics and insight to drive forward Christian Aid's income generation and brand strategies, identifying opportunities and collaborating with colleagues to prioritise and deliver, particularly in the digital space. You will have several years' experience of business analyst work, and experience of working with an Agile mindset and practices. Further information This role requires applicants to have the right to work in the country where this position is based. All successful candidates will require either a Basic or Enhanced Disclosure Barring Service certificate (DBS) as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer. We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief. Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid's Safeguarding policy and sign Christian Aid's Code of Conduct. You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance. Question As part of your application you will be asked to illustrate your suitability for the role by showing how your experience and skills to date will help deliver this exciting project.
Jun 17, 2021
Full time
Christian Aid are currently looking to build a CRM team to deliver a new phase of their CRM programme and as part of that team, they are seeking a Senior Business Analyst who enable effective decision making in the delivery of new functionality to their CRM and ensure their systems integrate seamlessly with their wider technical environment. About us Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. Our contextAfter successfully rolling out Microsoft Dynamics in September 2020, we are keen to make full use of the platform in every corner of our fundraising and supporter engagement activities. You will be joining and advising the CRM development team in decisions regarding the software development and technical support of the platform.Following on from the core implementation, this programme will be rolled out over the next 12-15 months as an entirely new project with a new internal team driving it forward to ensure the business has the required tools to deliver Christian Aid's core mission.There has never been a better time to join our organisation. Well, we would say that, wouldn't we? But we mean it. Despite the challenges we have all faced over the last year, we have performed well and continued to make an impact. We've made significant progress in our digital capabilities and we have an ambitious global strategy, Standing Together, guiding us along. About the role As directed by the CRM Technical Lead, carry out business analysis and automated testing activities in order to deliver the continuous improvement of the CRM solution. Work effectively with stakeholders and perform robust business analysis that provides insights into understanding As-Is and To-Be process models, including data structures and interdependencies, that are translated into concise agile requirements.The key outcomes that Christian Aid hope to achieve through the role are:-To proactively identify opportunities for more effectively realising project benefits and to fully articulate the proposed solution to the project team and steering group.-To proactively identify through the requirements gathering process risks to realising project benefits and to work with teams to create appropriate and effective solutions.-To act as mentor and Business Analysis subject matter expert to upskill and improve the existing team.-To set out and implement best practice Business Analysis processes, tools and ways of working to improve the existing level of capability. About you You are a team player with strong data, analytics and marketing skills and know how to use those to deliver outstanding supporter engagement to drive income. You'll have bags of enthusiasm, initiative, and excellent problem solving and collaboration skills. You exhibit a strong desire to learn and share knowledge with colleagues and are willing to adapt your approach to different team members. You're great at motivating others and have an infectious enthusiasm for CRM and FSE strategy. You will be asked to contribute to broader discussions on how we use data, analytics and insight to drive forward Christian Aid's income generation and brand strategies, identifying opportunities and collaborating with colleagues to prioritise and deliver, particularly in the digital space. You will have several years' experience of business analyst work, and experience of working with an Agile mindset and practices. Further information This role requires applicants to have the right to work in the country where this position is based. All successful candidates will require either a Basic or Enhanced Disclosure Barring Service certificate (DBS) as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer. We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief. Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid's Safeguarding policy and sign Christian Aid's Code of Conduct. You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance. Question As part of your application you will be asked to illustrate your suitability for the role by showing how your experience and skills to date will help deliver this exciting project.
At Lloyds Banking Group, we're driven by a clear purpose - to help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities. And you'll be at the forefront of this within the Chief Customer Office (CCO), who drive the customer agenda for the Retail Bank and for LBG more broadly. As part of the CCO Data & DevOps team, you'll help us to harness the power of customer data to unlock opportunities for our customers and the business, delivering better outcomes and experience for customers, colleagues, and our brands. We do this by leading change, building new data products and integrating these into our communications systems and channels. Using agile methodologies and lean practices, we focus on people and culture best practices and collaboration between operations and development teams (DevOps). What will you be doing? You'll join our team of Capability and Technology Analysts. Delivering change through short and longer term business cycles, you'll work directly with customer product, channel and experience teams, to drive value from our customer data and data-driven insights. You'll also work closely with Campaign Execution analysts to enable the creation of highly timely, highly personalised customer communications through both inbound and outbound channels. Your remit will also include: Working on a portfolio of projects, focussed on integrating data from multiple platforms to make this available for use in real-time and batch customer communication systems Working with Application Engineers to define and implement new and enhanced systems and tools to improve our customer communications capability. Managing the implementation of small and medium sized work packages alongside other CCO and Group Data colleagues Ensuring that the integrity of our data and systems are maintained on an ongoing basis, by supporting disaster recovery planning/proving, platform migrations and so on. About you... You're impact driven and eager to build positive engagement with our customers. Self-motivated, you proactively identify issues and opportunities to resolve them. You're as comfortable getting hands-on as taking a step back and thinking strategically. And you're accustomed to engaging and influencing stakeholders at all levels, anticipating, clarifying and shaping requirements to help optimise business results. Essential You're able to demonstrate well-developed data and implementation management skills, which includes one or more of the following technical expertise areas: Data Engineering (e.g. SQL, Teradata, Hadoop, Google Cloud Platform) Customer Engagement / CRM Platform experience (e.g. Teradata CIM, RTIM, IBM, Oracle, Pegasystems, Salesforce, Microsoft). Well-honed written and verbal communication skills are also essential, including the ability to insightfully present data solutions to both highly technical and non-technical colleagues. Desirable Experience with Cloud Hosted applications and systems (GCP, AWS, Azure) Data Streaming Experience (Kafka, Apache Spark, AWS Kinesis) Experience in agile methodologies, Continuous Integration / Continuous Delivery, DevOps. In return, you'll join a multi-brand, multi-channel business, with the scale and reach to give you a diverse range of opportunities to learn, grow, develop and help you achieve a rewarding and fulfilling career. You'll also receive a benefits package which includes a generous pension contribution, 30 days leave plus bank holidays and a flexible cash pot (4% of base salary) to spend on benefits. We're committed to building a workforce which reflects the diversity of the customers and communities we serve. Join us and be part of an inclusive, values-based culture focused on making a difference. We support the principles of agile working and will be pleased to consider applications from candidates seeking flexible working arrangements. Recruiting this role reflects the strategic focus we're making on improving customer experience through data and analytics - so if you've the technical analysis skills and background we're seeking, then we'd like to hear from you!
Jun 17, 2021
Full time
At Lloyds Banking Group, we're driven by a clear purpose - to help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities. And you'll be at the forefront of this within the Chief Customer Office (CCO), who drive the customer agenda for the Retail Bank and for LBG more broadly. As part of the CCO Data & DevOps team, you'll help us to harness the power of customer data to unlock opportunities for our customers and the business, delivering better outcomes and experience for customers, colleagues, and our brands. We do this by leading change, building new data products and integrating these into our communications systems and channels. Using agile methodologies and lean practices, we focus on people and culture best practices and collaboration between operations and development teams (DevOps). What will you be doing? You'll join our team of Capability and Technology Analysts. Delivering change through short and longer term business cycles, you'll work directly with customer product, channel and experience teams, to drive value from our customer data and data-driven insights. You'll also work closely with Campaign Execution analysts to enable the creation of highly timely, highly personalised customer communications through both inbound and outbound channels. Your remit will also include: Working on a portfolio of projects, focussed on integrating data from multiple platforms to make this available for use in real-time and batch customer communication systems Working with Application Engineers to define and implement new and enhanced systems and tools to improve our customer communications capability. Managing the implementation of small and medium sized work packages alongside other CCO and Group Data colleagues Ensuring that the integrity of our data and systems are maintained on an ongoing basis, by supporting disaster recovery planning/proving, platform migrations and so on. About you... You're impact driven and eager to build positive engagement with our customers. Self-motivated, you proactively identify issues and opportunities to resolve them. You're as comfortable getting hands-on as taking a step back and thinking strategically. And you're accustomed to engaging and influencing stakeholders at all levels, anticipating, clarifying and shaping requirements to help optimise business results. Essential You're able to demonstrate well-developed data and implementation management skills, which includes one or more of the following technical expertise areas: Data Engineering (e.g. SQL, Teradata, Hadoop, Google Cloud Platform) Customer Engagement / CRM Platform experience (e.g. Teradata CIM, RTIM, IBM, Oracle, Pegasystems, Salesforce, Microsoft). Well-honed written and verbal communication skills are also essential, including the ability to insightfully present data solutions to both highly technical and non-technical colleagues. Desirable Experience with Cloud Hosted applications and systems (GCP, AWS, Azure) Data Streaming Experience (Kafka, Apache Spark, AWS Kinesis) Experience in agile methodologies, Continuous Integration / Continuous Delivery, DevOps. In return, you'll join a multi-brand, multi-channel business, with the scale and reach to give you a diverse range of opportunities to learn, grow, develop and help you achieve a rewarding and fulfilling career. You'll also receive a benefits package which includes a generous pension contribution, 30 days leave plus bank holidays and a flexible cash pot (4% of base salary) to spend on benefits. We're committed to building a workforce which reflects the diversity of the customers and communities we serve. Join us and be part of an inclusive, values-based culture focused on making a difference. We support the principles of agile working and will be pleased to consider applications from candidates seeking flexible working arrangements. Recruiting this role reflects the strategic focus we're making on improving customer experience through data and analytics - so if you've the technical analysis skills and background we're seeking, then we'd like to hear from you!
Christian Aid are currently looking to build a CRM team to deliver a new phase of their CRM programme and as part of that team, they are seeking a Tester & Quality Assurance Analyst who will ensure that designs and technical deliverables meet quality objectives in the delivery of new functionality to their CRM. About us Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. Our contextAfter successfully rolling out Microsoft Dynamics in September 2020, we are keen to make full use of the platform in every corner of our fundraising and supporter engagement activities. You will be joining and advising the CRM development team in decisions that identify testing activities and deliverables critical that are critical to the project.Following on from the core implementation, this programme will be rolled out over the next 12-15 months as an entirely new project with a new internal team driving it forward to ensure the business has the required tools to deliver Christian Aid's core mission.There has never been a better time to join our organisation. Well, we would say that, wouldn't we? But we mean it. Despite the challenges we have all faced over the last year, we have performed well and continued to make an impact. We've made significant progress in our digital capabilities and we have an ambitious global strategy, Standing Together, guiding us along. About the role As an in-house QA tester you will sit within our small Microsoft Dynamics CRM development team, and you'll be involved in the entire project lifecycle, from initial project setup and test plan creation to implementation of testing and final sign off. You'll be integral to the success of our development lifecycle.The QA is responsible for ensuring that the organisation's software development is fit for purpose, meeting both external and internal requirements, including legal compliance and customer expectations. In addition to ensuring quality on projects, the successful applicant will put in place automated testing tools and provide mentoring and advice to others based on experience of these. About you You are a team player with excellent analytical and trouble-shooting skills with a keen attention to detail and ability to learn and adapt quickly. You exhibit a strong desire to learn and share knowledge with colleagues and are willing to adapt your approach to different team members. Ability to show testing data in accessible visual formats for broader stakeholders where necessary should not present you with any problems.You're great at motivating others and have an infectious enthusiasm for CRM and FSE strategy. You will be asked to contribute to broader discussions on how we use data, analytics and insight to drive forward Christian Aid's income generation and brand strategies, identifying opportunities and collaborating with colleagues to prioritise and deliver, particularly in the digital space. You will have proven experience of working with an Agile mindset and practices. Further information This role requires applicants to have the right to work in the country where this position is based. All successful candidates will require either a Basic or Enhanced Disclosure Barring Service certificate (DBS) as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer. We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief. Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid's Safeguarding policy and sign Christian Aid's Code of Conduct. You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance. QuestionAs part of your application you will be asked to illustrate your suitability for the role by showing how your experience and skills to date will help deliver this exciting project.
Jun 17, 2021
Full time
Christian Aid are currently looking to build a CRM team to deliver a new phase of their CRM programme and as part of that team, they are seeking a Tester & Quality Assurance Analyst who will ensure that designs and technical deliverables meet quality objectives in the delivery of new functionality to their CRM. About us Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. Our contextAfter successfully rolling out Microsoft Dynamics in September 2020, we are keen to make full use of the platform in every corner of our fundraising and supporter engagement activities. You will be joining and advising the CRM development team in decisions that identify testing activities and deliverables critical that are critical to the project.Following on from the core implementation, this programme will be rolled out over the next 12-15 months as an entirely new project with a new internal team driving it forward to ensure the business has the required tools to deliver Christian Aid's core mission.There has never been a better time to join our organisation. Well, we would say that, wouldn't we? But we mean it. Despite the challenges we have all faced over the last year, we have performed well and continued to make an impact. We've made significant progress in our digital capabilities and we have an ambitious global strategy, Standing Together, guiding us along. About the role As an in-house QA tester you will sit within our small Microsoft Dynamics CRM development team, and you'll be involved in the entire project lifecycle, from initial project setup and test plan creation to implementation of testing and final sign off. You'll be integral to the success of our development lifecycle.The QA is responsible for ensuring that the organisation's software development is fit for purpose, meeting both external and internal requirements, including legal compliance and customer expectations. In addition to ensuring quality on projects, the successful applicant will put in place automated testing tools and provide mentoring and advice to others based on experience of these. About you You are a team player with excellent analytical and trouble-shooting skills with a keen attention to detail and ability to learn and adapt quickly. You exhibit a strong desire to learn and share knowledge with colleagues and are willing to adapt your approach to different team members. Ability to show testing data in accessible visual formats for broader stakeholders where necessary should not present you with any problems.You're great at motivating others and have an infectious enthusiasm for CRM and FSE strategy. You will be asked to contribute to broader discussions on how we use data, analytics and insight to drive forward Christian Aid's income generation and brand strategies, identifying opportunities and collaborating with colleagues to prioritise and deliver, particularly in the digital space. You will have proven experience of working with an Agile mindset and practices. Further information This role requires applicants to have the right to work in the country where this position is based. All successful candidates will require either a Basic or Enhanced Disclosure Barring Service certificate (DBS) as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer. We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief. Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid's Safeguarding policy and sign Christian Aid's Code of Conduct. You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance. QuestionAs part of your application you will be asked to illustrate your suitability for the role by showing how your experience and skills to date will help deliver this exciting project.
Hope for Justice exists to bring an end to modern slavery by preventing exploitation, rescuing victims, restoring lives and reforming society. Around the world, we are growing a movement of abolitionists who believe freedom is worth the fight. Our team works from more than 30 locations across five continents. If you’re looking to make a difference, this is the place for the you. Position Hope for Justice is seeking an exceptional data analyst with a drive to develop and refine processes within the global Partnerships team. As Partnerships Data and Project Officer, you will manage the UK and international CRM system ensuring all data is captured effectively. Alongside this you will be responsible for ensuring all partnerships data is streamlined in order to provide insightful data for reports and analysis across the global team. You will work with a range of internal stakeholders across the organisation, which means strong relationship management skills are essential to ensure projects are managed to the highest standard. The successful candidate will need to have an excellent level of data analysis skills as well are the ability to work with data in excel and write reports. As Hope for Justice repositions our Programmes to make ten times the impact over the next ten years, the work of this role and the wider Partnerships team will be a vital part of achieving sustainable and long-term income, and in doing so, changing lives and ending slavery. For full details and requirements, see the Role Profile. Requirements International Duties Manage and standardise processes for our international CRM system for all supporters ensuring constituent profiles and all income streams are accurately recorded. Develop and support on processes for international colleagues for Major Donors and Corporates, so that opportunities are presented to relevant staff and recorded accurately. Produce international templates for regular monthly reports for management UK Duties Reconcile UK financial data to ensure coded correctly and submit monthly Gift Aid claim. Send UK Thank You letters/emails and ensure supporters are added to relevant supporter journey depending on their communications preferences. Provide detailed analysis of campaigns as instructed by UK Partnership Director to help inform and improve future campaigns and initiatives. Produce quarterly impact report for HNW, send out to approved contacts and ensure this activity and response is logged on Donorfy. Understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise. Benefits of working at Hope for Justice Hope for Justice is committed to supporting our staff’s wellbeing and offers competitive salaries and a range of additional benefits to our staff. This includes generous annual leave entitlement, pension scheme contributions, company sick pay, enhanced maternity and paternity pay and access to the Employee Assistance Programme for staff and their family. Salary: Up to £25,000 per year, dependent on experience Closing date: 20th June 2021 Location: Manchester, United Kingdom As part of our commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed.
Jun 17, 2021
Full time
Hope for Justice exists to bring an end to modern slavery by preventing exploitation, rescuing victims, restoring lives and reforming society. Around the world, we are growing a movement of abolitionists who believe freedom is worth the fight. Our team works from more than 30 locations across five continents. If you’re looking to make a difference, this is the place for the you. Position Hope for Justice is seeking an exceptional data analyst with a drive to develop and refine processes within the global Partnerships team. As Partnerships Data and Project Officer, you will manage the UK and international CRM system ensuring all data is captured effectively. Alongside this you will be responsible for ensuring all partnerships data is streamlined in order to provide insightful data for reports and analysis across the global team. You will work with a range of internal stakeholders across the organisation, which means strong relationship management skills are essential to ensure projects are managed to the highest standard. The successful candidate will need to have an excellent level of data analysis skills as well are the ability to work with data in excel and write reports. As Hope for Justice repositions our Programmes to make ten times the impact over the next ten years, the work of this role and the wider Partnerships team will be a vital part of achieving sustainable and long-term income, and in doing so, changing lives and ending slavery. For full details and requirements, see the Role Profile. Requirements International Duties Manage and standardise processes for our international CRM system for all supporters ensuring constituent profiles and all income streams are accurately recorded. Develop and support on processes for international colleagues for Major Donors and Corporates, so that opportunities are presented to relevant staff and recorded accurately. Produce international templates for regular monthly reports for management UK Duties Reconcile UK financial data to ensure coded correctly and submit monthly Gift Aid claim. Send UK Thank You letters/emails and ensure supporters are added to relevant supporter journey depending on their communications preferences. Provide detailed analysis of campaigns as instructed by UK Partnership Director to help inform and improve future campaigns and initiatives. Produce quarterly impact report for HNW, send out to approved contacts and ensure this activity and response is logged on Donorfy. Understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise. Benefits of working at Hope for Justice Hope for Justice is committed to supporting our staff’s wellbeing and offers competitive salaries and a range of additional benefits to our staff. This includes generous annual leave entitlement, pension scheme contributions, company sick pay, enhanced maternity and paternity pay and access to the Employee Assistance Programme for staff and their family. Salary: Up to £25,000 per year, dependent on experience Closing date: 20th June 2021 Location: Manchester, United Kingdom As part of our commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed.
Client Support Analyst - WD What you will do ShopperTrak, part of Johnson Controls, empowers retailers and shopping centres worldwide to optimise the shopping experience and improve profitability through data-driven insights. We have enabled thousands of retailers and shopping centres worldwide to increase revenue and profitability, by providing them with multi-dimensional data for clear cut decisions so they can uncover extraordinary insight to increase profitability. Through our unique retail technology and analysis solutions, we can identify key in-store and online profit opportunities in areas such as customer conversions, queue management, sales, marketing and merchandising. Our insights support retail benchmarking between stores and sites. As the Client Support Analyst you will support the UKI team to ensure ShopperTrak's client data remains accurate and stable. Responding to client queries quickly and efficiently you will review open tickets and work with our Professional Services team to produce Service Review reports. You will complete data analysis looking for trends and anomalies and will be responsible for the proactive review of client data. How you will do it • Work with ShopperTrak's Help Desk and Data Auditors to review escalated Cases. Resolving all issues as quickly as possible. • Complete client Service Review reports, attending client calls as and when required. • Proactively review data for all key clients looking for trends and anomalies and ensuring that the data remains stable and accurate. • Generate and review weekly and monthly summary reports from ShopperTrak's reporting platforms. • Respond to and action client queries quickly and efficiently. • Work with our Customer Success Manager's to maintain a high level of customer satisfaction. Qualifications What we look for Required • Worked within a Customer Support team to deliver exceptional customer service. • Previously provided data analysis and reporting from data sets. • High level of proficiency in the use of Windows / Microsoft Office software, especially Excel Preferred • High level of proficiency in the use of CRM. • Demonstrated ability in adopting new processes and technologies. • Excellent interpersonal skills, able to build and nurture strong relationships across the professional spectrum. Job Field Operations Primary LocationGB-West Midlands-Solihull Organization Bldg Technologies & Solutions
Jun 16, 2021
Full time
Client Support Analyst - WD What you will do ShopperTrak, part of Johnson Controls, empowers retailers and shopping centres worldwide to optimise the shopping experience and improve profitability through data-driven insights. We have enabled thousands of retailers and shopping centres worldwide to increase revenue and profitability, by providing them with multi-dimensional data for clear cut decisions so they can uncover extraordinary insight to increase profitability. Through our unique retail technology and analysis solutions, we can identify key in-store and online profit opportunities in areas such as customer conversions, queue management, sales, marketing and merchandising. Our insights support retail benchmarking between stores and sites. As the Client Support Analyst you will support the UKI team to ensure ShopperTrak's client data remains accurate and stable. Responding to client queries quickly and efficiently you will review open tickets and work with our Professional Services team to produce Service Review reports. You will complete data analysis looking for trends and anomalies and will be responsible for the proactive review of client data. How you will do it • Work with ShopperTrak's Help Desk and Data Auditors to review escalated Cases. Resolving all issues as quickly as possible. • Complete client Service Review reports, attending client calls as and when required. • Proactively review data for all key clients looking for trends and anomalies and ensuring that the data remains stable and accurate. • Generate and review weekly and monthly summary reports from ShopperTrak's reporting platforms. • Respond to and action client queries quickly and efficiently. • Work with our Customer Success Manager's to maintain a high level of customer satisfaction. Qualifications What we look for Required • Worked within a Customer Support team to deliver exceptional customer service. • Previously provided data analysis and reporting from data sets. • High level of proficiency in the use of Windows / Microsoft Office software, especially Excel Preferred • High level of proficiency in the use of CRM. • Demonstrated ability in adopting new processes and technologies. • Excellent interpersonal skills, able to build and nurture strong relationships across the professional spectrum. Job Field Operations Primary LocationGB-West Midlands-Solihull Organization Bldg Technologies & Solutions
Summary: The Business & Systems Analyst provides subject matter expertise and supports Change delivery through the creation of functional and non-functional solution artefacts. The role is responsible for identifying, assessing and documenting requirements, specifications and functionality, aligned to business strategy, business processes and technology architecture. About the role: Planning and Analysis Conducts business process and systems analyses, needs assessments, and cost/benefits analyses of business systems and applications to create project proposals that align technology solutions with business objectives and the Quilter Technology Strategy and roadmaps. Formulates and defines systems scope and objectives, based on end-user needs and a thorough understanding of business systems, applications and industry requirements. Identifies, captures and develops requirements (functional and non-functional) providing detailed documentation and business rules to support the requirements throughout the project life cycle and change control, prioritising requirements based on high-value achievable requirements. Drives continuous improvement of business products and services by translating requirements into improved design and service provisioning. Project Execution Leads workshops including IT and 3rd party suppliers to evaluate and translate end-user needs into practical and pragmatic solutions. Operates as a link between technical personnel and the appropriate end-user department to understand the business implications of the technical solutions on the current and future business environment. Manages system incidents working with the project team to ensure resolution Works with the end-user to select or define appropriate scenarios to test and determine whether system changes meet project specifications. Coordinates with users to plan and execute User Acceptance Testing (UAT). Creates, reviews and delivers end-user documentation and prepares communication material on system enhancements. Monitors produ About you: Qualifications required: Graduate level or equivalent work experience. ITIL Practitioner. Agile Practitioner. External accreditation in Business Analysis/Systems Analysis is desirable. Knowledge, Skills & Experience: Robust background as a Business Systems Analysis with experience working across the software development lifecycle. Strong structured business systems analysis, data modelling and design skills. Ability to design and document business processes. Excellent stakeholder engagement capability with the ability to manage expectations and explain technical detail. Ability and experience assisting with planning activities. Experience configuring system settings. Experience testing functionality and new releases. Technical knowledge and experience of at least one for the following: o Application and Data Integration Platforms o Web Content Management; e o CRM platforms e.g. Salesforce o ERP solutions e.g. Oracle Financials, Workday o SQL Server Databases o Microsoft technologies Capability to work in an Agile or DevOps environment. Ability to work in 'Virtual' teams' cross function/cross business and geographies. Strong knowledge of the IT delivery lifecycle, associated methodologies and their practical application. Core Benefits Holiday: 26 days Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.
Jun 15, 2021
Contractor
Summary: The Business & Systems Analyst provides subject matter expertise and supports Change delivery through the creation of functional and non-functional solution artefacts. The role is responsible for identifying, assessing and documenting requirements, specifications and functionality, aligned to business strategy, business processes and technology architecture. About the role: Planning and Analysis Conducts business process and systems analyses, needs assessments, and cost/benefits analyses of business systems and applications to create project proposals that align technology solutions with business objectives and the Quilter Technology Strategy and roadmaps. Formulates and defines systems scope and objectives, based on end-user needs and a thorough understanding of business systems, applications and industry requirements. Identifies, captures and develops requirements (functional and non-functional) providing detailed documentation and business rules to support the requirements throughout the project life cycle and change control, prioritising requirements based on high-value achievable requirements. Drives continuous improvement of business products and services by translating requirements into improved design and service provisioning. Project Execution Leads workshops including IT and 3rd party suppliers to evaluate and translate end-user needs into practical and pragmatic solutions. Operates as a link between technical personnel and the appropriate end-user department to understand the business implications of the technical solutions on the current and future business environment. Manages system incidents working with the project team to ensure resolution Works with the end-user to select or define appropriate scenarios to test and determine whether system changes meet project specifications. Coordinates with users to plan and execute User Acceptance Testing (UAT). Creates, reviews and delivers end-user documentation and prepares communication material on system enhancements. Monitors produ About you: Qualifications required: Graduate level or equivalent work experience. ITIL Practitioner. Agile Practitioner. External accreditation in Business Analysis/Systems Analysis is desirable. Knowledge, Skills & Experience: Robust background as a Business Systems Analysis with experience working across the software development lifecycle. Strong structured business systems analysis, data modelling and design skills. Ability to design and document business processes. Excellent stakeholder engagement capability with the ability to manage expectations and explain technical detail. Ability and experience assisting with planning activities. Experience configuring system settings. Experience testing functionality and new releases. Technical knowledge and experience of at least one for the following: o Application and Data Integration Platforms o Web Content Management; e o CRM platforms e.g. Salesforce o ERP solutions e.g. Oracle Financials, Workday o SQL Server Databases o Microsoft technologies Capability to work in an Agile or DevOps environment. Ability to work in 'Virtual' teams' cross function/cross business and geographies. Strong knowledge of the IT delivery lifecycle, associated methodologies and their practical application. Core Benefits Holiday: 26 days Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.
WM Reply have an exciting opportunity for an Operations and Performance Analyst to join the team. Location: Chester Salary: Circa £28,000 DOE Job Type: Full time & Permanent Be part of a world-class digital workplace agency. WM Reply are a 175 person, and fast growing, Microsoft Cloud consultancy. We are part of the 9,500 strong Reply group. With offices in London, Chester, Manchester, Minsk and Chicago. We work with leading enterprise clients building amazing Modern Workplaces and websites. With an impressive roster of clients, including Microsoft, Barclays, Unilever and Rolls-Royce, youll be contributing to a growing team famed for their expertise in connecting people with technology. Due to growth, we are expanding our Operations team. We are looking for an Operations & Performance Analyst who can work with our management team to assist with the growth and improved performance of WM Reply. Our operations team is smart, intuitive, and forward thinking. Their ability to drive change and enforce frameworks & process is what sets them apart from the rest. This role will have a real impact on the performance of the business. Operations and Performance Analyst - You: - You love tech!! - You have a 2:1 degree - Business and finance/accounting would be perfect! - You're a problem solver, always proactively looking for solutions and ways to improve - You're savvy when it comes to Microsoft Excel. Experience with PowerPoint and Word would be nice too! - You pride yourself on your attention to detail - You enjoy working with numbers and aren't intimidated with large data sets Here's what would be a big bonus: - Knowledge of SharePoint, Office 365, Power Platform, Teams and Yammer - An understanding and an appreciation of the roles different functions play within an organisation Operations and Performance Analyst - Key Responsibilities: - Running a multitude of internal processes, from resource management to cash flows, quarterly company reviews to designing useful company-wide Apps - Acting as a key contact for our CRM, resourcing tool, financial control tool and lead generation tool - Proactively ensuring the business is always covered commercially, through purchase orders, avoiding invoicing delays and chasing client payments - Identify areas of the business, large and small, that need improvements and work to solve those issues - Work with the leadership team to review and revise team operations, such as PMO - Ensure resourcing is adequate by reviewing forecasting and helping make recruitment decisions - Take ownership of management reporting - Managing WM Reply's GDPR and DPA policies - Creating, analysing and presenting a multitude of reports from resource utilisation to sales, to revenue forecasts Operations and Performance Analyst - Quirks you'll love: - Flexible working - not a morning person? Then don't start until 10am. Flying off for the weekend? Wrap up at 4pm - We're part of the Reply group and there are always training and knowledge sharing sessions, both inside and outside of the Microsoft space - We have an in-office bar fridge (fully stocked), Xbox, the latest iPhones and laptops, and a sofa-filled breakout area Diversity At HQ, we have a budding comedian, a spin instructor, a backflip world record holder, a DJ, a goth model and a cartoonist. Our offices are equipped with Xboxes, a fully-stocked beer fridge, Dungeons & Dragons club and plenty of nerf guns. The diversity - we have people from across all walks of life - a mix of nationalities, sexualities, religions, genders and interests so buckle in and apply already! To submit your application for this exciting Operations and Performance Analyst opportunity, please click 'Apply' now!
Jun 15, 2021
Full time
WM Reply have an exciting opportunity for an Operations and Performance Analyst to join the team. Location: Chester Salary: Circa £28,000 DOE Job Type: Full time & Permanent Be part of a world-class digital workplace agency. WM Reply are a 175 person, and fast growing, Microsoft Cloud consultancy. We are part of the 9,500 strong Reply group. With offices in London, Chester, Manchester, Minsk and Chicago. We work with leading enterprise clients building amazing Modern Workplaces and websites. With an impressive roster of clients, including Microsoft, Barclays, Unilever and Rolls-Royce, youll be contributing to a growing team famed for their expertise in connecting people with technology. Due to growth, we are expanding our Operations team. We are looking for an Operations & Performance Analyst who can work with our management team to assist with the growth and improved performance of WM Reply. Our operations team is smart, intuitive, and forward thinking. Their ability to drive change and enforce frameworks & process is what sets them apart from the rest. This role will have a real impact on the performance of the business. Operations and Performance Analyst - You: - You love tech!! - You have a 2:1 degree - Business and finance/accounting would be perfect! - You're a problem solver, always proactively looking for solutions and ways to improve - You're savvy when it comes to Microsoft Excel. Experience with PowerPoint and Word would be nice too! - You pride yourself on your attention to detail - You enjoy working with numbers and aren't intimidated with large data sets Here's what would be a big bonus: - Knowledge of SharePoint, Office 365, Power Platform, Teams and Yammer - An understanding and an appreciation of the roles different functions play within an organisation Operations and Performance Analyst - Key Responsibilities: - Running a multitude of internal processes, from resource management to cash flows, quarterly company reviews to designing useful company-wide Apps - Acting as a key contact for our CRM, resourcing tool, financial control tool and lead generation tool - Proactively ensuring the business is always covered commercially, through purchase orders, avoiding invoicing delays and chasing client payments - Identify areas of the business, large and small, that need improvements and work to solve those issues - Work with the leadership team to review and revise team operations, such as PMO - Ensure resourcing is adequate by reviewing forecasting and helping make recruitment decisions - Take ownership of management reporting - Managing WM Reply's GDPR and DPA policies - Creating, analysing and presenting a multitude of reports from resource utilisation to sales, to revenue forecasts Operations and Performance Analyst - Quirks you'll love: - Flexible working - not a morning person? Then don't start until 10am. Flying off for the weekend? Wrap up at 4pm - We're part of the Reply group and there are always training and knowledge sharing sessions, both inside and outside of the Microsoft space - We have an in-office bar fridge (fully stocked), Xbox, the latest iPhones and laptops, and a sofa-filled breakout area Diversity At HQ, we have a budding comedian, a spin instructor, a backflip world record holder, a DJ, a goth model and a cartoonist. Our offices are equipped with Xboxes, a fully-stocked beer fridge, Dungeons & Dragons club and plenty of nerf guns. The diversity - we have people from across all walks of life - a mix of nationalities, sexualities, religions, genders and interests so buckle in and apply already! To submit your application for this exciting Operations and Performance Analyst opportunity, please click 'Apply' now!
About the role: Planning and Analysis: Conducts business process and systems analyses, needs assessments, and cost/benefits analyses of business systems and applications to create project proposals that align technology solutions with business objectives and the Quilter Technology Strategy and roadmaps. Formulates and defines systems scope and objectives, based on end-user needs and a thorough understanding of business systems, applications and industry requirements. Identifies, captures and develops requirements (functional and non-functional) providing detailed documentation and business rules to support the requirements throughout the project life cycle and change control, prioritising requirements based on high-value achievable requirements. Drives continuous improvement of business products and services by translating requirements into improved design and service provisioning. Project Execution: Leads workshops including IT and 3rd party suppliers to evaluate and translate end-user needs into practical and pragmatic solutions. Operates as a link between technical personnel and the appropriate end-user department to understand the business implications of the technical solutions on the current and future business environment. Manages system incidents working with the project team to ensure resolution Works with the end-user to select or define appropriate scenarios to test and determine whether system changes meet project specifications. Coordinates with users to plan and execute User Acceptance Testing (UAT). Creates, reviews and delivers end-user documentation and prepares communication material on system enhancements. Monitors production performance enhancements and system integrity with end-users. About you: Qualifications required: Graduate level or equivalent work experience. ITIL Practitioner. Agile Practitioner. External accreditation in Business Analysis/Systems Analysis is desirable Knowledge, Skills & Experience: Robust background as a Business Systems Analysis with experience working across the software development lifecycle. Strong structured business systems analysis, data modelling and design skills. Ability to design and document business processes. Excellent stakeholder engagement capability with the ability to manage expectations and explain technical detail. Ability and experience assisting with planning activities. Experience configuring system settings. Experience testing functionality and new releases. Technical knowledge and experience of at least one for the following: o Application and Data Integration Platforms o Web Content Management; e o CRM platforms e.g. Salesforce oERP solutions e.g. Oracle Financials, Workday o SQL Server Databases o Microsoft technologies Capability to work in an Agile or DevOps environment. Ability to work in 'Virtual'teams' cross function/cross business and geographies. Core Benefits Holiday: 26 days Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits
Jun 15, 2021
Contractor
About the role: Planning and Analysis: Conducts business process and systems analyses, needs assessments, and cost/benefits analyses of business systems and applications to create project proposals that align technology solutions with business objectives and the Quilter Technology Strategy and roadmaps. Formulates and defines systems scope and objectives, based on end-user needs and a thorough understanding of business systems, applications and industry requirements. Identifies, captures and develops requirements (functional and non-functional) providing detailed documentation and business rules to support the requirements throughout the project life cycle and change control, prioritising requirements based on high-value achievable requirements. Drives continuous improvement of business products and services by translating requirements into improved design and service provisioning. Project Execution: Leads workshops including IT and 3rd party suppliers to evaluate and translate end-user needs into practical and pragmatic solutions. Operates as a link between technical personnel and the appropriate end-user department to understand the business implications of the technical solutions on the current and future business environment. Manages system incidents working with the project team to ensure resolution Works with the end-user to select or define appropriate scenarios to test and determine whether system changes meet project specifications. Coordinates with users to plan and execute User Acceptance Testing (UAT). Creates, reviews and delivers end-user documentation and prepares communication material on system enhancements. Monitors production performance enhancements and system integrity with end-users. About you: Qualifications required: Graduate level or equivalent work experience. ITIL Practitioner. Agile Practitioner. External accreditation in Business Analysis/Systems Analysis is desirable Knowledge, Skills & Experience: Robust background as a Business Systems Analysis with experience working across the software development lifecycle. Strong structured business systems analysis, data modelling and design skills. Ability to design and document business processes. Excellent stakeholder engagement capability with the ability to manage expectations and explain technical detail. Ability and experience assisting with planning activities. Experience configuring system settings. Experience testing functionality and new releases. Technical knowledge and experience of at least one for the following: o Application and Data Integration Platforms o Web Content Management; e o CRM platforms e.g. Salesforce oERP solutions e.g. Oracle Financials, Workday o SQL Server Databases o Microsoft technologies Capability to work in an Agile or DevOps environment. Ability to work in 'Virtual'teams' cross function/cross business and geographies. Core Benefits Holiday: 26 days Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits
Dementia devastates lives. By 2021, 1 million people will be living with the condition. But dementia won't win. Until the day we find a cure, Alzheimer's Society will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything we do is informed and inspired by them.CRM Project Business Lead Responsibilities:Delivering on our strategy requires significant levels of investment and transformation across the Society. As part of this work we are modernising our technology infrastructure, including the design and implementation of a new CRM system.The CRM Functional Lead - Business is a fixed term contract role accountable for ensuring the business needs of Fundraising, and other CRM users, are represented, and business benefits realised, within the Fundraising CRM replacement project.The CRM replacement project is a critical project underpinning Fundraising's long-term goals and success. Accountable for ensuring the business needs of Fundraising are represented, and business benefits realised, the CRM Functional Lead - Business, along with the CRM replacement team, will be responsible for the success of this project.CRM Project Business Lead Requirements:The successful candidate will have extensive experience and knowledge of fundraising methods and experience in leading CRM replacement projects or large process change.You'll bring a solution-focused approach to the role and confidently lead through change.You'll have experience of working at all levels of an organisation and within a structured project setting with established methodologies.You'll have a proactive and engaging approach and enjoy working in a collaborative and consultative way.About Alzheimer's Society:Alzheimer's Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.Position: CRM Project Business LeadLocation: Home Worker (England, Wales and NI)Contract type: Fixed Term Contract, 2 to 3 yearsHours: Full time, 35 per weekSalary: £42,417 - £47,660 actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)Closing Date: 24 June 2021Interview Date: TBCYou may have experience of the following: Business Analyst, BA, Business Analysis, Analytics, Business Process Analyst, Digital Business Analyst, Fundraising, Project Manager, etc.Ref: 100040
Jun 15, 2021
Full time
Dementia devastates lives. By 2021, 1 million people will be living with the condition. But dementia won't win. Until the day we find a cure, Alzheimer's Society will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything we do is informed and inspired by them.CRM Project Business Lead Responsibilities:Delivering on our strategy requires significant levels of investment and transformation across the Society. As part of this work we are modernising our technology infrastructure, including the design and implementation of a new CRM system.The CRM Functional Lead - Business is a fixed term contract role accountable for ensuring the business needs of Fundraising, and other CRM users, are represented, and business benefits realised, within the Fundraising CRM replacement project.The CRM replacement project is a critical project underpinning Fundraising's long-term goals and success. Accountable for ensuring the business needs of Fundraising are represented, and business benefits realised, the CRM Functional Lead - Business, along with the CRM replacement team, will be responsible for the success of this project.CRM Project Business Lead Requirements:The successful candidate will have extensive experience and knowledge of fundraising methods and experience in leading CRM replacement projects or large process change.You'll bring a solution-focused approach to the role and confidently lead through change.You'll have experience of working at all levels of an organisation and within a structured project setting with established methodologies.You'll have a proactive and engaging approach and enjoy working in a collaborative and consultative way.About Alzheimer's Society:Alzheimer's Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.Position: CRM Project Business LeadLocation: Home Worker (England, Wales and NI)Contract type: Fixed Term Contract, 2 to 3 yearsHours: Full time, 35 per weekSalary: £42,417 - £47,660 actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)Closing Date: 24 June 2021Interview Date: TBCYou may have experience of the following: Business Analyst, BA, Business Analysis, Analytics, Business Process Analyst, Digital Business Analyst, Fundraising, Project Manager, etc.Ref: 100040
Dementia devastates lives. By 2021, 1 million people will be living with the condition. But dementia won't win. Until the day we find a cure, Alzheimer's Society will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything we do is informed and inspired by them.CRM Project Technical Lead Responsibilities:Delivering on our strategy requires significant levels of investment and transformation across the Society. As part of this work we are modernising our technology infrastructure, including the design and implementation of a new CRM system. The project is a critical project that will have underpin Fundraising's long-term goals but also have significant impact on the CRM needs of the organisational at large including support for our services and other areas.The CRM Functional Lead - Technical is a fixed term contract role accountable for ensuring the technical needs of our Data, IT and other organisational needs are represented within the Fundraising CRM replacement project. The role will ensure considerations such as security, performance, architectural design, testing, data migration, reporting and other non-functional needs are properly articulated and tracked throughout the project cycle. This role will drive the procurement, design and implementation of the technologies required whilst providing the right framework to give rigour to the project and our technical choices.CRM Project Technical Lead Requirements:The successful candidate will have extensive experience and knowledge leading CRM replacement projects or similar large system projects.You'll bring a solution focused and structured approach to the role and confidently lead through change.You'll have excellent understanding of technical considerations and terms required to consider all technical aspects of the project.You'll have a proactive and engaging approach and enjoy working in a collaborative and consultative way with strong personal accountability.About Alzheimer's Society:Alzheimer's Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.Position: CRM Project Technical LeadLocation: Home Worker (England, Wales and NI)Contract type: Fixed Term Contract, 3 yearsHours: Full time, 35 per weekSalary: £42,417 - £47,660 actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)Closing Date: 29 June 2021Interview Date: W/C 5 July 2021You may have experience of the following: IT Security, Performance Analyst, Architectural Design, Testing, Data Migration, Reporting Manager, IT Manager, etc.Ref: 100043
Jun 15, 2021
Full time
Dementia devastates lives. By 2021, 1 million people will be living with the condition. But dementia won't win. Until the day we find a cure, Alzheimer's Society will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything we do is informed and inspired by them.CRM Project Technical Lead Responsibilities:Delivering on our strategy requires significant levels of investment and transformation across the Society. As part of this work we are modernising our technology infrastructure, including the design and implementation of a new CRM system. The project is a critical project that will have underpin Fundraising's long-term goals but also have significant impact on the CRM needs of the organisational at large including support for our services and other areas.The CRM Functional Lead - Technical is a fixed term contract role accountable for ensuring the technical needs of our Data, IT and other organisational needs are represented within the Fundraising CRM replacement project. The role will ensure considerations such as security, performance, architectural design, testing, data migration, reporting and other non-functional needs are properly articulated and tracked throughout the project cycle. This role will drive the procurement, design and implementation of the technologies required whilst providing the right framework to give rigour to the project and our technical choices.CRM Project Technical Lead Requirements:The successful candidate will have extensive experience and knowledge leading CRM replacement projects or similar large system projects.You'll bring a solution focused and structured approach to the role and confidently lead through change.You'll have excellent understanding of technical considerations and terms required to consider all technical aspects of the project.You'll have a proactive and engaging approach and enjoy working in a collaborative and consultative way with strong personal accountability.About Alzheimer's Society:Alzheimer's Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.Position: CRM Project Technical LeadLocation: Home Worker (England, Wales and NI)Contract type: Fixed Term Contract, 3 yearsHours: Full time, 35 per weekSalary: £42,417 - £47,660 actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)Closing Date: 29 June 2021Interview Date: W/C 5 July 2021You may have experience of the following: IT Security, Performance Analyst, Architectural Design, Testing, Data Migration, Reporting Manager, IT Manager, etc.Ref: 100043
You're a Business Analyst looking to join one of the fastest growing software and services organisations In the North West? Recent growth in the company's client base has bought about the need for a technically minded BA to join the team. You will work closely with clients and the internal development and testing teams, using industry knowledge and gathering client requirements to deve...... click apply for full job details
Jun 15, 2021
Full time
You're a Business Analyst looking to join one of the fastest growing software and services organisations In the North West? Recent growth in the company's client base has bought about the need for a technically minded BA to join the team. You will work closely with clients and the internal development and testing teams, using industry knowledge and gathering client requirements to deve...... click apply for full job details
Process Improvement Analyst - WD What you will do We are looking for an Analyst that's an experienced professional who will be responsible for supporting enhancements of our CRM product suite (ServiceMax/Salesforce), guiding and delivering changes to the Business. The core tasks will include user administration, dashboard/report development, user testing and maintaining accurate user guides for the product to ensure that we have a stable platform. The role will involve working closely with our business stakeholders to develop our product, building requirements, prioritising and working with our IT teams to deliver these successfully. There is a wider responsibility of continuous improvement of the customer service centre, providing process mapping support and involvement in facilitating workshops to support our leadership team with their process improvements to deliver world class customer service. This position aligns under the central customer service structure with a focus on supporting our teams in the field based around the United Kingdom. The job holder will need to communicate effectively with internal and external stakeholders to identify needs and evaluate technology solutions. How you will do it Extensive hands-on administration and configuration of our CRM product suite, leveraging knowledge from application releases and new features. Reviewing business requirements, user issues, identifying future needs and providing solutions. Partnering collaboratively with IT colleagues in the design, testing and deployment of any future upgrades. Sharing best practice knowledge and delivering training as subject matter expert. Supporting the CSC in the delivery of benefits across multiple initiatives as part of our transformation plans. Playing a key part in our journey to provide an efficient centralised team for all business units. Drive adoption of CRM product creating a stepped change in product use adding additional functionality to help our business become more efficient Share responsibility for the overall service delivery of the CSC Carefully manage your time keeping a commercial mind-set when working on large and complex changes. Being able to juggle it all is crucial to the role. Take responsibility for promoting a positive working environment and a culture of diversity and inclusion within the team. Work collectively with all business support teams to maximise delivery in a positive way Qualifications What we look for Required Experience of ServiceMax, Salesforce or similar CRM based products Knowledge of Contact Centre, Back Office and Field Engineering Ability to bring in best practice from across multiple industries and sectors Background in process analytics, continuous improvement or CRM administration Preferred ServiceMax knowledge Security and Mechanical business experience Product, IT, Technical, Security industry, Problem solving, Process improvement, Customer Experience Advanced user of complex computer programs with very strong analytical skills including experience in Computer programming/SQL/VBA Job Customer Support Primary LocationGB-Manchester-Manchester Organization Bldg Technologies & Solutions
Jun 15, 2021
Full time
Process Improvement Analyst - WD What you will do We are looking for an Analyst that's an experienced professional who will be responsible for supporting enhancements of our CRM product suite (ServiceMax/Salesforce), guiding and delivering changes to the Business. The core tasks will include user administration, dashboard/report development, user testing and maintaining accurate user guides for the product to ensure that we have a stable platform. The role will involve working closely with our business stakeholders to develop our product, building requirements, prioritising and working with our IT teams to deliver these successfully. There is a wider responsibility of continuous improvement of the customer service centre, providing process mapping support and involvement in facilitating workshops to support our leadership team with their process improvements to deliver world class customer service. This position aligns under the central customer service structure with a focus on supporting our teams in the field based around the United Kingdom. The job holder will need to communicate effectively with internal and external stakeholders to identify needs and evaluate technology solutions. How you will do it Extensive hands-on administration and configuration of our CRM product suite, leveraging knowledge from application releases and new features. Reviewing business requirements, user issues, identifying future needs and providing solutions. Partnering collaboratively with IT colleagues in the design, testing and deployment of any future upgrades. Sharing best practice knowledge and delivering training as subject matter expert. Supporting the CSC in the delivery of benefits across multiple initiatives as part of our transformation plans. Playing a key part in our journey to provide an efficient centralised team for all business units. Drive adoption of CRM product creating a stepped change in product use adding additional functionality to help our business become more efficient Share responsibility for the overall service delivery of the CSC Carefully manage your time keeping a commercial mind-set when working on large and complex changes. Being able to juggle it all is crucial to the role. Take responsibility for promoting a positive working environment and a culture of diversity and inclusion within the team. Work collectively with all business support teams to maximise delivery in a positive way Qualifications What we look for Required Experience of ServiceMax, Salesforce or similar CRM based products Knowledge of Contact Centre, Back Office and Field Engineering Ability to bring in best practice from across multiple industries and sectors Background in process analytics, continuous improvement or CRM administration Preferred ServiceMax knowledge Security and Mechanical business experience Product, IT, Technical, Security industry, Problem solving, Process improvement, Customer Experience Advanced user of complex computer programs with very strong analytical skills including experience in Computer programming/SQL/VBA Job Customer Support Primary LocationGB-Manchester-Manchester Organization Bldg Technologies & Solutions
Data Imports Analyst An exciting new opportunity has just arisen for a Data Imports Analyst who has great SQL and CRM experience to join a national award-winning charity based near Liverpool Street, Central London (flexibility encouraged). You will play a pivotal role in importing supporter details and transactions using SQL to bulk import data from their large supporter data warehouse to their CRM...... click apply for full job details
Jun 15, 2021
Full time
Data Imports Analyst An exciting new opportunity has just arisen for a Data Imports Analyst who has great SQL and CRM experience to join a national award-winning charity based near Liverpool Street, Central London (flexibility encouraged). You will play a pivotal role in importing supporter details and transactions using SQL to bulk import data from their large supporter data warehouse to their CRM...... click apply for full job details
