Do you have strong experience of the Dynamics 365 platform for CRM and / or MS Power Platform? If you have, we have a great opportunity for people looking to leave the rat race to work in a amazing environment . It s a unique organisation / charity that can offer an amazing pension (11% ) an fantastic work environment (excellent glassdoor reviews / very flexible) and truly unique historic beautiful surroundings to work in? I ve worked with them for years and people really do love it there and stay! Role - Dynamics 365 CRM Product Analyst AKA Dynamics CRM Solutions Analyst, Dynamics 365 Business Analyst, Dynamics 365 Systems Analyst, Dynamics 365 Test Analyst Salary to 47K+ Bonus + 11% Pension + 25 days rising to 29 days + Lots of freebies and discounts Location - SW London / Surrey borders Nr Kingston Upon Thames The role This is really a multi-faceted role focussed around our clients Dynamics CRM (365) platform and any Power Platform (Power Apps, Power BI, Automate) use which will involve doing a mixture of: Business Analysis, Training, Testing, Product Owner / Analyst and Application support. You will be involved in working on improvements to the system working with BA's and testing any changes as well as providing and documenting training. You The are really looking for someone who can evangelise around the use and improvement of their Dynamics CRM platform within the organisation and help business users get the most out of it and the Power Platform. They require people who have experience of most of Microsoft Dynamics 365 CRM Power Platform e.g. Power BI, Power Apps, Power Automate Writing Specifications UAT and / or designing Test Cases Application Support Training and Training Documentation The right person is likely to have been working in a similar role or has worked in a related role to MS Dynamics or Power Platform e.g. Developer, Tester, Consultant, Business / Systems / Solutions Analyst or Application support that has touched on a few of these areas and has a passion for picking up more. Great opportunity to join a fantastic organisation! Interested? Please send a cv for a swift response
Jul 02, 2025
Full time
Do you have strong experience of the Dynamics 365 platform for CRM and / or MS Power Platform? If you have, we have a great opportunity for people looking to leave the rat race to work in a amazing environment . It s a unique organisation / charity that can offer an amazing pension (11% ) an fantastic work environment (excellent glassdoor reviews / very flexible) and truly unique historic beautiful surroundings to work in? I ve worked with them for years and people really do love it there and stay! Role - Dynamics 365 CRM Product Analyst AKA Dynamics CRM Solutions Analyst, Dynamics 365 Business Analyst, Dynamics 365 Systems Analyst, Dynamics 365 Test Analyst Salary to 47K+ Bonus + 11% Pension + 25 days rising to 29 days + Lots of freebies and discounts Location - SW London / Surrey borders Nr Kingston Upon Thames The role This is really a multi-faceted role focussed around our clients Dynamics CRM (365) platform and any Power Platform (Power Apps, Power BI, Automate) use which will involve doing a mixture of: Business Analysis, Training, Testing, Product Owner / Analyst and Application support. You will be involved in working on improvements to the system working with BA's and testing any changes as well as providing and documenting training. You The are really looking for someone who can evangelise around the use and improvement of their Dynamics CRM platform within the organisation and help business users get the most out of it and the Power Platform. They require people who have experience of most of Microsoft Dynamics 365 CRM Power Platform e.g. Power BI, Power Apps, Power Automate Writing Specifications UAT and / or designing Test Cases Application Support Training and Training Documentation The right person is likely to have been working in a similar role or has worked in a related role to MS Dynamics or Power Platform e.g. Developer, Tester, Consultant, Business / Systems / Solutions Analyst or Application support that has touched on a few of these areas and has a passion for picking up more. Great opportunity to join a fantastic organisation! Interested? Please send a cv for a swift response
Operations Analyst, Business and Product Operations Job ID: Amazon Web Services EMEA SARL (Irish Branch) Amazon Web Services has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management around the world. AWS services are trusted by millions of active customers around the world-including the fastest-growing startups, largest enterprises, and leading government agencies-to power their infrastructure, make them more agile, and lower costs. To learn more about AWS, visit . AWS is in need of a creative, dynamic and results driven analyst to help us operationalize private programs and private pricing. We are looking for a motivated self-starter who is passionate about managing processes, strict adherence to terms outlined in and supporting both internal and external customers. This requires partnering with upstream and downstream teams across various programs to process business opportunities and explore innovations opportunities. Collaboration and forward thinking are key as the tooling, programs, and supported volume continue to evolve. Key job responsibilities Retrieve and analyze data using Excel, and other data management systems Proactively identify and implement data improvements, enhancements, and system customization that meet business requirements Partner with stakeholders to support new program workflows and iterate on existing operations Support reporting for individual programs and/or broader team Perform data entry and data management Answer critical customer questions on revenue data by diving into detailed data and leveraging internal investigation tools Work independently and cross functionally to raise issues in data and drive issues to resolution independently. Effectively collaborate with tech teams, team members, and customers About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - Bachelor's Degree - 2+ years of relevant professional experience (e.g. Analytics, Finance, Accounting, etc.) - Experience in creation/review of contractual verbiage - Intermediate Excel proficiency (e.g. Pivot Tables, VLookups) and basic SQL - Effective verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams PREFERRED QUALIFICATIONS - Functional experience using quantitative, analytical, and organizational skills - Highly organized, excellent multi-tasking skills, and efficient in ambiguous situations - Familiarity retrieving and analyzing data using or other CRM/BI systems - Strong attention to detail and excellent problem solving skills - Detail-oriented with a demonstrated ability to self-motivate and follow-through on projects Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: April 18, 2025 (Updated 2 days ago) Posted: June 27, 2025 (Updated 3 days ago) Posted: June 27, 2025 (Updated 3 days ago) Posted: April 24, 2025 (Updated 3 days ago) Posted: June 10, 2025 (Updated 3 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 01, 2025
Full time
Operations Analyst, Business and Product Operations Job ID: Amazon Web Services EMEA SARL (Irish Branch) Amazon Web Services has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management around the world. AWS services are trusted by millions of active customers around the world-including the fastest-growing startups, largest enterprises, and leading government agencies-to power their infrastructure, make them more agile, and lower costs. To learn more about AWS, visit . AWS is in need of a creative, dynamic and results driven analyst to help us operationalize private programs and private pricing. We are looking for a motivated self-starter who is passionate about managing processes, strict adherence to terms outlined in and supporting both internal and external customers. This requires partnering with upstream and downstream teams across various programs to process business opportunities and explore innovations opportunities. Collaboration and forward thinking are key as the tooling, programs, and supported volume continue to evolve. Key job responsibilities Retrieve and analyze data using Excel, and other data management systems Proactively identify and implement data improvements, enhancements, and system customization that meet business requirements Partner with stakeholders to support new program workflows and iterate on existing operations Support reporting for individual programs and/or broader team Perform data entry and data management Answer critical customer questions on revenue data by diving into detailed data and leveraging internal investigation tools Work independently and cross functionally to raise issues in data and drive issues to resolution independently. Effectively collaborate with tech teams, team members, and customers About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - Bachelor's Degree - 2+ years of relevant professional experience (e.g. Analytics, Finance, Accounting, etc.) - Experience in creation/review of contractual verbiage - Intermediate Excel proficiency (e.g. Pivot Tables, VLookups) and basic SQL - Effective verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams PREFERRED QUALIFICATIONS - Functional experience using quantitative, analytical, and organizational skills - Highly organized, excellent multi-tasking skills, and efficient in ambiguous situations - Familiarity retrieving and analyzing data using or other CRM/BI systems - Strong attention to detail and excellent problem solving skills - Detail-oriented with a demonstrated ability to self-motivate and follow-through on projects Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: April 18, 2025 (Updated 2 days ago) Posted: June 27, 2025 (Updated 3 days ago) Posted: June 27, 2025 (Updated 3 days ago) Posted: April 24, 2025 (Updated 3 days ago) Posted: June 10, 2025 (Updated 3 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Position Summary We are seeking a proactive and customer-focused Customer Success Analyst (CSA) to lead the onboarding journey for our B2B software clients. This role is critical to ensuring a smooth transition for new customers, setting them up for long-term success by delivering exceptional onboarding experiences, and fostering strong relationships. The ideal candidate is passionate about customer satisfaction, has a keen understanding of SaaS solutions, and excels in project management and stakeholder communication. Key Responsibilities Customer Onboarding Serve as the primary point of contact during the onboarding phase, guiding customers through implementation and initial platform adoption. Develop and execute tailored onboarding plans to meet customer-specific needs and objectives, ensuring a seamless integration of the software. Train and educate customers on product functionality, best practices, and use cases to maximize their value from the software. Project Management Collaborate with internal teams (sales, product, and support) to ensure all customer requirements are captured and executed efficiently. Monitor onboarding milestones, manage timelines, and proactively address any challenges or delays. Maintain clear documentation of the onboarding process, including progress reports and feedback loops. Customer Relationship Management Build strong relationships with key customer stakeholders, ensuring alignment with their goals and priorities. Act as a trusted advisor to customers, helping them navigate challenges and driving engagement with the product. Regularly gather feedback to improve the onboarding experience and inform product enhancements. Cross-Functional Collaboration Work closely with the product and engineering teams to communicate customer needs and advocate for feature requests. Partner with the sales and account management teams to ensure a smooth handoff and alignment on customer goals. Share insights and best practices with the broader customer success team to drive consistent experiences. Qualifications Required Proven track record of working in customer-facing roles. Strong project management skills with the ability to manage multiple onboarding projects simultaneously. Excellent interpersonal and communication skills, with a focus on building lasting relationships. Preferred Familiarity with HR, payroll, or other enterprise management software. Experience working with tools like CRM systems (e.g., Salesforce), customer success platforms (e.g., Gainsight), and project management tools (e.g., Asana, Trello). Knowledge of customer success metrics such as time-to-value (TTV) and Net Promoter Score (NPS). What We Offer A collaborative, mission-driven culture where your contributions will make a real impact. Opportunities for professional growth and development. Competitive salary and benefits package, including remote work flexibility. Apply Now! If you're passionate about driving customer success and thrive in a dynamic environment, we'd love to hear from you. Join us in helping businesses achieve their goals through seamless onboarding and outstanding support.
Jul 01, 2025
Full time
Position Summary We are seeking a proactive and customer-focused Customer Success Analyst (CSA) to lead the onboarding journey for our B2B software clients. This role is critical to ensuring a smooth transition for new customers, setting them up for long-term success by delivering exceptional onboarding experiences, and fostering strong relationships. The ideal candidate is passionate about customer satisfaction, has a keen understanding of SaaS solutions, and excels in project management and stakeholder communication. Key Responsibilities Customer Onboarding Serve as the primary point of contact during the onboarding phase, guiding customers through implementation and initial platform adoption. Develop and execute tailored onboarding plans to meet customer-specific needs and objectives, ensuring a seamless integration of the software. Train and educate customers on product functionality, best practices, and use cases to maximize their value from the software. Project Management Collaborate with internal teams (sales, product, and support) to ensure all customer requirements are captured and executed efficiently. Monitor onboarding milestones, manage timelines, and proactively address any challenges or delays. Maintain clear documentation of the onboarding process, including progress reports and feedback loops. Customer Relationship Management Build strong relationships with key customer stakeholders, ensuring alignment with their goals and priorities. Act as a trusted advisor to customers, helping them navigate challenges and driving engagement with the product. Regularly gather feedback to improve the onboarding experience and inform product enhancements. Cross-Functional Collaboration Work closely with the product and engineering teams to communicate customer needs and advocate for feature requests. Partner with the sales and account management teams to ensure a smooth handoff and alignment on customer goals. Share insights and best practices with the broader customer success team to drive consistent experiences. Qualifications Required Proven track record of working in customer-facing roles. Strong project management skills with the ability to manage multiple onboarding projects simultaneously. Excellent interpersonal and communication skills, with a focus on building lasting relationships. Preferred Familiarity with HR, payroll, or other enterprise management software. Experience working with tools like CRM systems (e.g., Salesforce), customer success platforms (e.g., Gainsight), and project management tools (e.g., Asana, Trello). Knowledge of customer success metrics such as time-to-value (TTV) and Net Promoter Score (NPS). What We Offer A collaborative, mission-driven culture where your contributions will make a real impact. Opportunities for professional growth and development. Competitive salary and benefits package, including remote work flexibility. Apply Now! If you're passionate about driving customer success and thrive in a dynamic environment, we'd love to hear from you. Join us in helping businesses achieve their goals through seamless onboarding and outstanding support.
Customer - Contact Centre Specialist (Consultant to Manager) Customer Practice - Contact Centre Specialist (Consultant to Manager) About Baringa: We set out to build the world's most trusted consulting firm - creating lasting impact for clients and pioneering a positive, people-first way of working. We work with everyone from FTSE 100 names to bright new start-ups, in every sector. You'll find us collaborating shoulder-to-shoulder with our clients, from the big picture right down to the detail: helping them define their strategy, deliver complex change, spot the right commercial opportunities, manage risk, or bring their purpose and sustainability goals to life. Our clients love how we get to know what makes their organisations tick - slotting seamlessly into their teams and being proudly geeky about solving their challenges. We have hubs in Europe, the US, Asia and Australia, and we work all around the world - from a wind farm in Wyoming to a boardroom in Berlin. Find us wherever there's a challenge to be tackled and an impact to be made. Our customer practice are looking for an experienced Consultant, Senior Consultant or Manager to join the team. Out Customer team is hiring motivated and talented individuals, from Consultants to Managers: new colleagues to join us and help our clientstransform the way they engage with their customers to drive enduring growth opportunities within their business. From redesigning their customer service experience to re-imagining the role of the contact centre, we help them on their journey to a next generation customer operation, bringing digital and AI capabilities at the heart of their operating model. Our team are passionate about helping clients define and realise the outcomes that will transform their Customer facing businessfrom a strategy, commercial, technology, cultural and organisational perspective. You will be joining our thriving Customer team with a deep customer centric approach, customer service / operational expertise and a good grasp of evolving digital technology and AI, you will be involved inhelping clients progress on their journey to transforming their organisation and delivering a world class customer experience. We are looking for 'Customer experts' who are passionate about: What you will be doing Service Design and Customer Centricity: Applying a customer-centric service design approach to redefine customer journeys, lead customer service strategy, and develop omnichannel interaction models. Leveraging AI to drive CX: Passionate about taking a client's most difficult challenges, identifying solutions and leveraging emerging and market leading AI solutions then implementing to drive enhanced customer and user experience. Reimagining Customer Contact: A desire to improve the customer experience for all through helping clients reimagine their approach to front office customer contact. I.e. designing and delivering new channels, automation AI and improved routing / IVR. Redesigning the Role of the Contact centre: Redesigning customer service capability to help drive intended business outcomes; including the new customer service advisor roles and Op Model in increasingly omnichannel, automated, and data-led environments. Alongside making this a reality through design and deliver of latest contact centre technologies (e.g. CCaaS, CRM, AI) Customer Practice - Contact Centre Specialist (Consultant to Manager) About Baringa: We set out to build the world's most trusted consulting firm - creating lasting impact for clients and pioneering a positive, people-first way of working. We work with everyone from FTSE 100 names to bright new start-ups, in every sector. You'll find us collaborating shoulder-to-shoulder with our clients, from the big picture right down to the detail: helping them define their strategy, deliver complex change, spot the right commercial opportunities, manage risk, or bring their purpose and sustainability goals to life. Our clients love how we get to know what makes their organisations tick - slotting seamlessly into their teams and being proudly geeky about solving their challenges. We have hubs in Europe, the US, Asia and Australia, and we work all around the world - from a wind farm in Wyoming to a boardroom in Berlin. Find us wherever there's a challenge to be tackled and an impact to be made. Our customer practice are looking for an experienced Consultant, Senior Consultant or Manager to join the team. Out Customer team is hiring motivated and talented individuals, from Consultants to Managers: new colleagues to join us and help our clientstransform the way they engage with their customers to drive enduring growth opportunities within their business. From redesigning their customer service experience to re-imagining the role of the contact centre, we help them on their journey to a next generation customer operation, bringing digital and AI capabilities at the heart of their operating model. Our team are passionate about helping clients define and realise the outcomes that will transform their Customer facing businessfrom a strategy, commercial, technology, cultural and organisational perspective. You will be joining our thriving Customer team with a deep customer centric approach, customer service / operational expertise and a good grasp of evolving digital technology and AI, you will be involved inhelping clients progress on their journey to transforming their organisation and delivering a world class customer experience. We are looking for 'Customer experts' who are passionate about: What you will be doing Service Design and Customer Centricity: Applying a customer-centric service design approach to redefine customer journeys, lead customer service strategy, and develop omnichannel interaction models. Leveraging AI to drive CX: Passionate about taking a client's most difficult challenges, identifying solutions and leveraging emerging and market leading AI solutions then implementing to drive enhanced customer and user experience. Reimagining Customer Contact: A desire to improve the customer experience for all through helping clients reimagine their approach to front office customer contact. I.e. designing and delivering new channels, automation AI and improved routing / IVR. Redesigning the Role of the Contact centre: Redesigning customer service capability to help drive intended business outcomes; including the new customer service advisor roles and Op Model in increasingly omnichannel, automated, and data-led environments. Alongside making this a reality through design and deliver of latest contact centre technologies (e.g. CCaaS, CRM, AI) Your skills and experience AI in Service - Experience working with clients in Contact Centre environments, leveraging AI to improve or optimise the customer experience, it's the ability to work with a client provide expertise, best practice and insights to create a tailored solution. CCaaS Design and Implementation - Experience of Contact Centre as a Service (CCaaS) solutions and their functionally (Workforce Management, Omnichannel, Contact Routing etc) across the end-to-end delivery lifecycle to support clients in meeting their needs, i.e. increased agility, customer experience, automation, resilience, innovation and scalability Contact Centre Expertise - Experience in design, deployment and optimising Contact Centre operations ie Complaints, Sales and Service, to drive improved employee and customer satisfaction and operational efficiency. delivery Excellence - Experience as a Delivery Manager / Product Owner working with Agilemethodologies, demonstrating strong leadership and a collaborative mindset. Excellent written and verbal communication skills, interpersonal skills, and well-developed analytical abilities. Proven ability to build lasting client relationships and champion customer centricity. We are looking for motivated customer centric professionals, with firsthand experience of Customer Contact environments and a robust understanding of leading best practice in the front office for today and for tomorrow, and experience of helping clients transform their operation and business to get there. With direct experience of working in a customer environment, you will understand both the tactical and strategic levers to pull to help our clients achieve their desired outcomes. What a career at Baringa will give you So, what's in it for you? The chance to influence and work directly with senior clients in top-tier organisations to improve their performance and business outcomes by better meeting the needs of their customers Promotion is solely based on your own performance, and we give you every opportunity to progress by having four promotional reviews a year You decide on the training you need. We invest in you, to ensure you remain the best in the business You can talk to anyone in the business. There are no barriers, and everyone is accessible, from our Analysts to our Partners Is there a goodwork-life balance? Absolutely.We have implemented a 3-4-5maxpolicy to ensure that you are never away for more than three nights a week, andwe will also give you an out-of-town bonus if you have to stay away. We believe we are a great place to work - and we've won awards to recognise it. We havebeen ranked first as the Best Workplace in the UK by the 'Great Place to Work' awards and had atop six spot for11consecutiveyears. Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture . click apply for full job details
Jul 01, 2025
Full time
Customer - Contact Centre Specialist (Consultant to Manager) Customer Practice - Contact Centre Specialist (Consultant to Manager) About Baringa: We set out to build the world's most trusted consulting firm - creating lasting impact for clients and pioneering a positive, people-first way of working. We work with everyone from FTSE 100 names to bright new start-ups, in every sector. You'll find us collaborating shoulder-to-shoulder with our clients, from the big picture right down to the detail: helping them define their strategy, deliver complex change, spot the right commercial opportunities, manage risk, or bring their purpose and sustainability goals to life. Our clients love how we get to know what makes their organisations tick - slotting seamlessly into their teams and being proudly geeky about solving their challenges. We have hubs in Europe, the US, Asia and Australia, and we work all around the world - from a wind farm in Wyoming to a boardroom in Berlin. Find us wherever there's a challenge to be tackled and an impact to be made. Our customer practice are looking for an experienced Consultant, Senior Consultant or Manager to join the team. Out Customer team is hiring motivated and talented individuals, from Consultants to Managers: new colleagues to join us and help our clientstransform the way they engage with their customers to drive enduring growth opportunities within their business. From redesigning their customer service experience to re-imagining the role of the contact centre, we help them on their journey to a next generation customer operation, bringing digital and AI capabilities at the heart of their operating model. Our team are passionate about helping clients define and realise the outcomes that will transform their Customer facing businessfrom a strategy, commercial, technology, cultural and organisational perspective. You will be joining our thriving Customer team with a deep customer centric approach, customer service / operational expertise and a good grasp of evolving digital technology and AI, you will be involved inhelping clients progress on their journey to transforming their organisation and delivering a world class customer experience. We are looking for 'Customer experts' who are passionate about: What you will be doing Service Design and Customer Centricity: Applying a customer-centric service design approach to redefine customer journeys, lead customer service strategy, and develop omnichannel interaction models. Leveraging AI to drive CX: Passionate about taking a client's most difficult challenges, identifying solutions and leveraging emerging and market leading AI solutions then implementing to drive enhanced customer and user experience. Reimagining Customer Contact: A desire to improve the customer experience for all through helping clients reimagine their approach to front office customer contact. I.e. designing and delivering new channels, automation AI and improved routing / IVR. Redesigning the Role of the Contact centre: Redesigning customer service capability to help drive intended business outcomes; including the new customer service advisor roles and Op Model in increasingly omnichannel, automated, and data-led environments. Alongside making this a reality through design and deliver of latest contact centre technologies (e.g. CCaaS, CRM, AI) Customer Practice - Contact Centre Specialist (Consultant to Manager) About Baringa: We set out to build the world's most trusted consulting firm - creating lasting impact for clients and pioneering a positive, people-first way of working. We work with everyone from FTSE 100 names to bright new start-ups, in every sector. You'll find us collaborating shoulder-to-shoulder with our clients, from the big picture right down to the detail: helping them define their strategy, deliver complex change, spot the right commercial opportunities, manage risk, or bring their purpose and sustainability goals to life. Our clients love how we get to know what makes their organisations tick - slotting seamlessly into their teams and being proudly geeky about solving their challenges. We have hubs in Europe, the US, Asia and Australia, and we work all around the world - from a wind farm in Wyoming to a boardroom in Berlin. Find us wherever there's a challenge to be tackled and an impact to be made. Our customer practice are looking for an experienced Consultant, Senior Consultant or Manager to join the team. Out Customer team is hiring motivated and talented individuals, from Consultants to Managers: new colleagues to join us and help our clientstransform the way they engage with their customers to drive enduring growth opportunities within their business. From redesigning their customer service experience to re-imagining the role of the contact centre, we help them on their journey to a next generation customer operation, bringing digital and AI capabilities at the heart of their operating model. Our team are passionate about helping clients define and realise the outcomes that will transform their Customer facing businessfrom a strategy, commercial, technology, cultural and organisational perspective. You will be joining our thriving Customer team with a deep customer centric approach, customer service / operational expertise and a good grasp of evolving digital technology and AI, you will be involved inhelping clients progress on their journey to transforming their organisation and delivering a world class customer experience. We are looking for 'Customer experts' who are passionate about: What you will be doing Service Design and Customer Centricity: Applying a customer-centric service design approach to redefine customer journeys, lead customer service strategy, and develop omnichannel interaction models. Leveraging AI to drive CX: Passionate about taking a client's most difficult challenges, identifying solutions and leveraging emerging and market leading AI solutions then implementing to drive enhanced customer and user experience. Reimagining Customer Contact: A desire to improve the customer experience for all through helping clients reimagine their approach to front office customer contact. I.e. designing and delivering new channels, automation AI and improved routing / IVR. Redesigning the Role of the Contact centre: Redesigning customer service capability to help drive intended business outcomes; including the new customer service advisor roles and Op Model in increasingly omnichannel, automated, and data-led environments. Alongside making this a reality through design and deliver of latest contact centre technologies (e.g. CCaaS, CRM, AI) Your skills and experience AI in Service - Experience working with clients in Contact Centre environments, leveraging AI to improve or optimise the customer experience, it's the ability to work with a client provide expertise, best practice and insights to create a tailored solution. CCaaS Design and Implementation - Experience of Contact Centre as a Service (CCaaS) solutions and their functionally (Workforce Management, Omnichannel, Contact Routing etc) across the end-to-end delivery lifecycle to support clients in meeting their needs, i.e. increased agility, customer experience, automation, resilience, innovation and scalability Contact Centre Expertise - Experience in design, deployment and optimising Contact Centre operations ie Complaints, Sales and Service, to drive improved employee and customer satisfaction and operational efficiency. delivery Excellence - Experience as a Delivery Manager / Product Owner working with Agilemethodologies, demonstrating strong leadership and a collaborative mindset. Excellent written and verbal communication skills, interpersonal skills, and well-developed analytical abilities. Proven ability to build lasting client relationships and champion customer centricity. We are looking for motivated customer centric professionals, with firsthand experience of Customer Contact environments and a robust understanding of leading best practice in the front office for today and for tomorrow, and experience of helping clients transform their operation and business to get there. With direct experience of working in a customer environment, you will understand both the tactical and strategic levers to pull to help our clients achieve their desired outcomes. What a career at Baringa will give you So, what's in it for you? The chance to influence and work directly with senior clients in top-tier organisations to improve their performance and business outcomes by better meeting the needs of their customers Promotion is solely based on your own performance, and we give you every opportunity to progress by having four promotional reviews a year You decide on the training you need. We invest in you, to ensure you remain the best in the business You can talk to anyone in the business. There are no barriers, and everyone is accessible, from our Analysts to our Partners Is there a goodwork-life balance? Absolutely.We have implemented a 3-4-5maxpolicy to ensure that you are never away for more than three nights a week, andwe will also give you an out-of-town bonus if you have to stay away. We believe we are a great place to work - and we've won awards to recognise it. We havebeen ranked first as the Best Workplace in the UK by the 'Great Place to Work' awards and had atop six spot for11consecutiveyears. Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture . click apply for full job details
Sales Productivity Analyst (Tech / SaaS) Drive transformative growth for a leading global financial management solutions provider as a Sales Productivity Analyst . Partnering with Aquent, you'll play a pivotal role in optimizing sales strategies and processes , directly impacting the success of the EMEA sales organization. Your analytical prowess and innovative solutions will empower sales teams to achieve ambitious targets and contribute to the company's continued expansion within the EMEA market. You will be a key driver of process improvement and go-to-market strategies. Your insights will shape how the sales team operates, ensuring world-class efficiency and effectiveness. This is an exceptional opportunity to make a tangible impact on a global scale. What You'll Do: Identify opportunities to streamline and enhance sales workflows, maximizing team efficiency and effectiveness. Analyze sales data, including historical trends, comparisons, and forecasting, to inform and implement impactful sales productivity initiatives. Develop and maintain sales productivity tools, such as dashboards, reports, and analytical models, to equip the sales team with actionable insights. Enhance sales team knowledge and performance through targeted training, coaching, and feedback. Optimize lead management and qualification processes, including lead scoring and automation. Foster alignment between sales and marketing teams, ensuring a shared understanding of the customer journey. Monitor and report on key sales productivity metrics, ensuring progress towards targets and identifying areas for improvement. Provide regular updates to sales leadership on sales productivity initiatives, progress, and results. Must-Have Qualifications: Strong analytical and problem-solving skills with meticulous attention to detail. Advanced proficiency in spreadsheet analysis and data processing. Proven ability to conduct market research and analysis to inform strategic decisions. Solid understanding of sales processes and lead management best practices. Excellent written and verbal communication skills. Demonstrated ability to collaborate effectively with cross-functional teams. Strong project management skills, including planning, execution, and monitoring. Effective time-management and multitasking abilities. Proficiency in analyzing and interpreting data, including financial and sales reports. Ability to work comfortably with large datasets to create sales forecasts and develop sales metrics. Proficiency in business software such as Microsoft Office and Google Analytics. Nice-to-Have Qualifications: Working knowledge of CRM systems and sales productivity tools. Experience with data analysis and visualization tools. Familiarity with sales engagement platforms. About Aquent Talent: Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive. LI-SS2 Client Description Our Client is a global technology platform that specialises in overcoming the world's most important financial challenges. Their products and services are driven by artificial intelligence, and their accounting software is one of their most recognisable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit.
Jul 01, 2025
Full time
Sales Productivity Analyst (Tech / SaaS) Drive transformative growth for a leading global financial management solutions provider as a Sales Productivity Analyst . Partnering with Aquent, you'll play a pivotal role in optimizing sales strategies and processes , directly impacting the success of the EMEA sales organization. Your analytical prowess and innovative solutions will empower sales teams to achieve ambitious targets and contribute to the company's continued expansion within the EMEA market. You will be a key driver of process improvement and go-to-market strategies. Your insights will shape how the sales team operates, ensuring world-class efficiency and effectiveness. This is an exceptional opportunity to make a tangible impact on a global scale. What You'll Do: Identify opportunities to streamline and enhance sales workflows, maximizing team efficiency and effectiveness. Analyze sales data, including historical trends, comparisons, and forecasting, to inform and implement impactful sales productivity initiatives. Develop and maintain sales productivity tools, such as dashboards, reports, and analytical models, to equip the sales team with actionable insights. Enhance sales team knowledge and performance through targeted training, coaching, and feedback. Optimize lead management and qualification processes, including lead scoring and automation. Foster alignment between sales and marketing teams, ensuring a shared understanding of the customer journey. Monitor and report on key sales productivity metrics, ensuring progress towards targets and identifying areas for improvement. Provide regular updates to sales leadership on sales productivity initiatives, progress, and results. Must-Have Qualifications: Strong analytical and problem-solving skills with meticulous attention to detail. Advanced proficiency in spreadsheet analysis and data processing. Proven ability to conduct market research and analysis to inform strategic decisions. Solid understanding of sales processes and lead management best practices. Excellent written and verbal communication skills. Demonstrated ability to collaborate effectively with cross-functional teams. Strong project management skills, including planning, execution, and monitoring. Effective time-management and multitasking abilities. Proficiency in analyzing and interpreting data, including financial and sales reports. Ability to work comfortably with large datasets to create sales forecasts and develop sales metrics. Proficiency in business software such as Microsoft Office and Google Analytics. Nice-to-Have Qualifications: Working knowledge of CRM systems and sales productivity tools. Experience with data analysis and visualization tools. Familiarity with sales engagement platforms. About Aquent Talent: Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive. LI-SS2 Client Description Our Client is a global technology platform that specialises in overcoming the world's most important financial challenges. Their products and services are driven by artificial intelligence, and their accounting software is one of their most recognisable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit.
Photonics is seeking a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Senior Business Systems Analyst, you will interface with our internal clients and external vendors to elicit and document clear, complete and comprehensive requirements, and work with IT partners to implement solutions that meet the business needs, goals and objectives. The Senior Business Analyst will also coordinate and manage the implementation and/or integration of products or new features for clients including client training. The ideal candidate is a diligent, hardworking individual who is able to learn new systems and processes rapidly, can work with little supervision and is capable of delivering outstanding work at all times. DUTIES: Analyze, document and prioritize business requirements in cooperation with key users, process owners and business leaders. Analyze, model and document current-state and future-state business processes. Develop functional test plans and user acceptance test plans and scenarios. Coordinate functional and user acceptance testing by executing the testing strategy, scheduling resources and tracking test performance. Perform data analysis to support evaluation of system defects or to develop requirements for new functionality; triage and troubleshoot complex user-reported system defects; assist in various system trouble shooting and balancing and correction efforts including analysis, verification and validation of issues and fixes. Conduct impact analysis of technology changes on business processes and existing technology. Assist in the development of data models and interface design specifications. Coordinate activities including on-time delivery, testing and production moves. Work as a technical support and liaison to designated IT personnel to provide testing, support and feedback on enhancement requests and regular updates/releases; adhere to release schedules. Design and implement process improvements and system enhancements that conform to industry and application best-practices. Provide analytical support for critical corporate initiatives including business function support for system migrations and consolidations, significant business area process improvement projects and complex product installations. Demonstrate a high level of subject matter expertise in functional area to bridge business requirements and IT solutions; provide technical direction and ensure compliance with best practice solutions. Maximize the utilization of existing business applications and technologies to meet business requirements and to improve the leverage of IT assets. Practice knowledge transfer and foster change management as the organization changes and new skills are required, focusing on team/individual development to be a valued contributor. Analyze and define business reporting requirements and implement in cooperation with the IT team. Perform data analysis using queries and ad-hoc reporting tools. Document application work instructions and training materials. Provide day-to-day application support to key users. REQUIRED QUALIFICATIONS: Bachelor's degree in Computer Science, MIS, Engineering or a related discipline 6+ years of experience in a IT business analytics role leading teams and business solutions analysis projects Demonstrated business analyst work with large scale applications that may include CRM and ERP solutions Solid foundation in project management methodologies Strong experience with MS SQL Server (T-SQL, SSIS, & Reporting Services/BI) Strong report writing experience using MS SQL SSRS Strong experience with MS Excel, Word, Visio, Project Experience with MS .NET and MS Web technologies IIS, Web Services, SOA Strong analytical skills, including proficiency in discovering customer business needs and translating them into functional and technical requirements. Ability to analyze complex systems, and troubleshoot and isolate system issues. Ability to work under tight deadlines and handle multiple/detail-oriented tasks Ability to influence at all levels of the organization Ability to work independently as well as work in a team environment Outstanding verbal and written communication skills Exceptional customer service skills. PREFERRED SKILLS 2+ years of experience with Salesforce CRM Experience with MS Dynamics NAV ERP 2009, 2013, 2015 Experience with Arena or other PLM solutions Experience with MS SharePoint Experience with Dell Boomi Experience with Jet Reports Experience working with business systems in a manufacturing environment 5+ to 7 years experience Minimum Education -Bachelor's Degree Additional Information All your information will be kept confidential according to EEO guidelines.
Jun 30, 2025
Full time
Photonics is seeking a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Senior Business Systems Analyst, you will interface with our internal clients and external vendors to elicit and document clear, complete and comprehensive requirements, and work with IT partners to implement solutions that meet the business needs, goals and objectives. The Senior Business Analyst will also coordinate and manage the implementation and/or integration of products or new features for clients including client training. The ideal candidate is a diligent, hardworking individual who is able to learn new systems and processes rapidly, can work with little supervision and is capable of delivering outstanding work at all times. DUTIES: Analyze, document and prioritize business requirements in cooperation with key users, process owners and business leaders. Analyze, model and document current-state and future-state business processes. Develop functional test plans and user acceptance test plans and scenarios. Coordinate functional and user acceptance testing by executing the testing strategy, scheduling resources and tracking test performance. Perform data analysis to support evaluation of system defects or to develop requirements for new functionality; triage and troubleshoot complex user-reported system defects; assist in various system trouble shooting and balancing and correction efforts including analysis, verification and validation of issues and fixes. Conduct impact analysis of technology changes on business processes and existing technology. Assist in the development of data models and interface design specifications. Coordinate activities including on-time delivery, testing and production moves. Work as a technical support and liaison to designated IT personnel to provide testing, support and feedback on enhancement requests and regular updates/releases; adhere to release schedules. Design and implement process improvements and system enhancements that conform to industry and application best-practices. Provide analytical support for critical corporate initiatives including business function support for system migrations and consolidations, significant business area process improvement projects and complex product installations. Demonstrate a high level of subject matter expertise in functional area to bridge business requirements and IT solutions; provide technical direction and ensure compliance with best practice solutions. Maximize the utilization of existing business applications and technologies to meet business requirements and to improve the leverage of IT assets. Practice knowledge transfer and foster change management as the organization changes and new skills are required, focusing on team/individual development to be a valued contributor. Analyze and define business reporting requirements and implement in cooperation with the IT team. Perform data analysis using queries and ad-hoc reporting tools. Document application work instructions and training materials. Provide day-to-day application support to key users. REQUIRED QUALIFICATIONS: Bachelor's degree in Computer Science, MIS, Engineering or a related discipline 6+ years of experience in a IT business analytics role leading teams and business solutions analysis projects Demonstrated business analyst work with large scale applications that may include CRM and ERP solutions Solid foundation in project management methodologies Strong experience with MS SQL Server (T-SQL, SSIS, & Reporting Services/BI) Strong report writing experience using MS SQL SSRS Strong experience with MS Excel, Word, Visio, Project Experience with MS .NET and MS Web technologies IIS, Web Services, SOA Strong analytical skills, including proficiency in discovering customer business needs and translating them into functional and technical requirements. Ability to analyze complex systems, and troubleshoot and isolate system issues. Ability to work under tight deadlines and handle multiple/detail-oriented tasks Ability to influence at all levels of the organization Ability to work independently as well as work in a team environment Outstanding verbal and written communication skills Exceptional customer service skills. PREFERRED SKILLS 2+ years of experience with Salesforce CRM Experience with MS Dynamics NAV ERP 2009, 2013, 2015 Experience with Arena or other PLM solutions Experience with MS SharePoint Experience with Dell Boomi Experience with Jet Reports Experience working with business systems in a manufacturing environment 5+ to 7 years experience Minimum Education -Bachelor's Degree Additional Information All your information will be kept confidential according to EEO guidelines.
An award-winning national law firm is looking for a CRM Manager to join one of their UK offices. This role will sit within the Marketing Communications team and collaborate with key senior stakeholders across the firm, to implement the firm's new CRM system (Microsoft Dynamics), along with associated CRM systems to maintain data quality. The successful candidate will be also responsible for ensuring data quality and resolving CRM program issues in a timely manner. The Responsibilities: Use of the CRM system to ensure data quality, working closely to the wider BD team, including pipeline management and tracking campaigns Ownership of the CRM system ensuring data integrity is maintained at all times Coordinating training sessions and distributing CRM knowledge throughout the firm. Ensure CRM systems are in line with corporate objectives and able to resolve business requirement issues. Support in the development of long-term strategic goals to achieve high data quality, in line with CRM users and other key stakeholders. Implement policies and procedures for CRM software administration and implement best practice. Collaborate with analysts and developers on the testing of new CRM programs and applications. The Candidate: Previous CRM system experience, 3+ years would be desirable. Experience working within a Legal / Professional Services environment. Experience/Knowledge of Microsoft Dynamics (Advantageous). Demonstrable experience in the development and implementation of CRM software solutions, and automated software management tools. Please note : Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas. Blue Legal offers the services of an employment agency for permanent work and an employment business for temporary work. The Recruitment Process - How to get it right! The cost and time spent recruiting can vary dramatically depending on the recruitment process you adopt. It's important to know how to get the most out of your recruitment specialists Providing executive recruitment, search and career coaching for legal professionals as well as business development, marketing, events, PR and communications professionals. London New York
Jun 29, 2025
Full time
An award-winning national law firm is looking for a CRM Manager to join one of their UK offices. This role will sit within the Marketing Communications team and collaborate with key senior stakeholders across the firm, to implement the firm's new CRM system (Microsoft Dynamics), along with associated CRM systems to maintain data quality. The successful candidate will be also responsible for ensuring data quality and resolving CRM program issues in a timely manner. The Responsibilities: Use of the CRM system to ensure data quality, working closely to the wider BD team, including pipeline management and tracking campaigns Ownership of the CRM system ensuring data integrity is maintained at all times Coordinating training sessions and distributing CRM knowledge throughout the firm. Ensure CRM systems are in line with corporate objectives and able to resolve business requirement issues. Support in the development of long-term strategic goals to achieve high data quality, in line with CRM users and other key stakeholders. Implement policies and procedures for CRM software administration and implement best practice. Collaborate with analysts and developers on the testing of new CRM programs and applications. The Candidate: Previous CRM system experience, 3+ years would be desirable. Experience working within a Legal / Professional Services environment. Experience/Knowledge of Microsoft Dynamics (Advantageous). Demonstrable experience in the development and implementation of CRM software solutions, and automated software management tools. Please note : Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas. Blue Legal offers the services of an employment agency for permanent work and an employment business for temporary work. The Recruitment Process - How to get it right! The cost and time spent recruiting can vary dramatically depending on the recruitment process you adopt. It's important to know how to get the most out of your recruitment specialists Providing executive recruitment, search and career coaching for legal professionals as well as business development, marketing, events, PR and communications professionals. London New York
Senior Java Developer - 70K Location: West Midlands Industry: IT Salary: £60,000 - £70,000 per annum + Pension, Health, Gym Posted: 27/08/2024 Description Senior Java Developer, Java Software Engineer, Java 17, Spring Boot, Maven, Git, GitHub Actions, SQL, Microservice architecture, Kafka Streams, Kubernetes, React, Typescript - Technical lead on project - Fully remote if needed - £70K About the Role As the Senior Java Software Engineer, you'll be a key player in developing this cutting-edge CRM SaaS solution. You'll work on projects throughout the software lifecycle, from requirements analysis to release management and support. What You'll Do Work with the wider project team, engaging with PM & Business Analysts and communicating the technical project requirements Develop and unit test Java software applications Contribute to the customer-driven proactive roadmap, introducing innovations for new digital services Report directly to the Principal Engineer Required Skills and Experience A solid background in software development Experience in senior roles within teams or projects Expertise in Java, Spring Boot, Maven, Git, GitHub Actions, SQL, Microservice architecture, Kafka Streams, Kubernetes Knowledge of software design principles Primarily a backend role, but front-end experience in React and/or Typescript is a plus Experience developing robust, performant APIs Ability to suggest software process improvements and identify product enhancements Mentoring skills and a drive for continuous improvement Excellent communication and problem-solving skills Desirable Qualifications & Interests Degree in Computer/IT-related discipline or an active GitHub profile focused on Java Showcasing some code would be beneficial Interest in programming books, meetups, and outside-of-work projects to demonstrate personal development Salary & Benefits Up to £70K, Pension, Hybrid or fully remote working, healthcare, gym, training & development. The office is based in the Northwest. We value diversity and encourage candidates of all ages and backgrounds to apply. Ascent People is acting as an Employment Agency for this role. Contact Jo Bevington Recruiter Phone: Email:
Jun 28, 2025
Full time
Senior Java Developer - 70K Location: West Midlands Industry: IT Salary: £60,000 - £70,000 per annum + Pension, Health, Gym Posted: 27/08/2024 Description Senior Java Developer, Java Software Engineer, Java 17, Spring Boot, Maven, Git, GitHub Actions, SQL, Microservice architecture, Kafka Streams, Kubernetes, React, Typescript - Technical lead on project - Fully remote if needed - £70K About the Role As the Senior Java Software Engineer, you'll be a key player in developing this cutting-edge CRM SaaS solution. You'll work on projects throughout the software lifecycle, from requirements analysis to release management and support. What You'll Do Work with the wider project team, engaging with PM & Business Analysts and communicating the technical project requirements Develop and unit test Java software applications Contribute to the customer-driven proactive roadmap, introducing innovations for new digital services Report directly to the Principal Engineer Required Skills and Experience A solid background in software development Experience in senior roles within teams or projects Expertise in Java, Spring Boot, Maven, Git, GitHub Actions, SQL, Microservice architecture, Kafka Streams, Kubernetes Knowledge of software design principles Primarily a backend role, but front-end experience in React and/or Typescript is a plus Experience developing robust, performant APIs Ability to suggest software process improvements and identify product enhancements Mentoring skills and a drive for continuous improvement Excellent communication and problem-solving skills Desirable Qualifications & Interests Degree in Computer/IT-related discipline or an active GitHub profile focused on Java Showcasing some code would be beneficial Interest in programming books, meetups, and outside-of-work projects to demonstrate personal development Salary & Benefits Up to £70K, Pension, Hybrid or fully remote working, healthcare, gym, training & development. The office is based in the Northwest. We value diversity and encourage candidates of all ages and backgrounds to apply. Ascent People is acting as an Employment Agency for this role. Contact Jo Bevington Recruiter Phone: Email:
CRM Business Analyst - Pardot / Dynamics365 / Migration - Contract, London - £500 p/d Outside IR35 My client, a global digital business, is looking for a Business Analyst to support a high-impact CRM migration project, transitioning from Pardot to Microsoft Dynamics 365. This is a unique opportunity to work at the heart of a growing organisation, helping transform the way they engage with the customers across the marketing and sales lifecycle. You'll work closely with cross-functional teams-Marketing, Sales, Technology, and Data-to ensure a seamless and efficient migration from Pardot to D365. Your role will be critical in mapping existing processes, reviewing their Pardot systems and producing a gap analysis on their current systems. Key Responsibilities • Lead requirements gathering sessions with stakeholders across departments • Analyse current workflows in Pardot and map them to future D365 capabilities • Translate business needs into clear documentation: user stories, process flows, and functional specs • Identify risks, gaps, and opportunities in the migration plan Key skills • Strong knowledge of Pardot (Salesforce Marketing Cloud Account Engagement) and Microsoft Dynamics 365 • Experience working with stakeholders across marketing, sales, and IT • Excellent communication skills with the ability to bridge technical and non-technical teams • Familiarity with data migration, marketing automation, and CRM customisation workflows
Jun 28, 2025
Full time
CRM Business Analyst - Pardot / Dynamics365 / Migration - Contract, London - £500 p/d Outside IR35 My client, a global digital business, is looking for a Business Analyst to support a high-impact CRM migration project, transitioning from Pardot to Microsoft Dynamics 365. This is a unique opportunity to work at the heart of a growing organisation, helping transform the way they engage with the customers across the marketing and sales lifecycle. You'll work closely with cross-functional teams-Marketing, Sales, Technology, and Data-to ensure a seamless and efficient migration from Pardot to D365. Your role will be critical in mapping existing processes, reviewing their Pardot systems and producing a gap analysis on their current systems. Key Responsibilities • Lead requirements gathering sessions with stakeholders across departments • Analyse current workflows in Pardot and map them to future D365 capabilities • Translate business needs into clear documentation: user stories, process flows, and functional specs • Identify risks, gaps, and opportunities in the migration plan Key skills • Strong knowledge of Pardot (Salesforce Marketing Cloud Account Engagement) and Microsoft Dynamics 365 • Experience working with stakeholders across marketing, sales, and IT • Excellent communication skills with the ability to bridge technical and non-technical teams • Familiarity with data migration, marketing automation, and CRM customisation workflows
Hybrid Agency : Havas Creative Job Description : A Project Director is responsible for overseeing the delivery of work for a portfolio of businesses or one very large piece of business. The Project Director position requires an exceptional breadth and depth of expertise in agency capabilities in order to lead large multi-disciplinary teams of people to successfully deliver integrated client solutions. JOB SPECIFICATION Job title: Converged Senior Product Manager Reporting to: Chief Data and Product Officer Role description: This new role is centered around managing the adoption and development of the UK Converged product for our internal teams and clients across the Havas Creative Network in the UK. This requires a knowledge of how data is used to support creative decision making, from insight generation to creative development and a hands-on approach to developing data first approaches for building a communications strategy. You should have a strong problem-solving nature, understanding how we can use our existing data, tools and capabilities to address key client challenges, as well as a creative flair for using data in new and innovative ways. In the complex world of data and analytics, storytelling is key to land these data driven solutions in a meaningful way. You should therefore have a strong background in a data storytelling and building relationships both internally and with clients. While this role does not require building statistical models or coding, an understanding of what is possible with data using modelling and machine learning will be beneficial in this role. About Havas Havas is one of the world's largest global communications groups, employing over 20,000 people in over 100 countries around the world. Our ambition is to be the UK's most integrated, agile media and marketing services group with data, content and entertainment at our core. It's an exciting time for Havas Group in the UK, based in the Havas Village, known as HKX, in King's Cross, London. This sees all UK agencies and 1700 people come together under one roof, with one common purpose to further our mantra, bringing media and creative together. Havas agencies stretch across media, creative, CX, CRM, PR, healthcare, entertainment, and include among others Havas Media, Havas London, Havas Sports & Entertainment and Havas Helia. The Opportunity Data driven marketing is no longer a nice to have - it's a critical requirement of every new business pitch and needs to be part of our core service offering. The data we have - how we organise it, how we analyse it, what we learn, how we apply it and how we measure its impact - will set Havas apart in the market and help us retain and win business. Converged is Havas' data ecosystem where we integrate first-, second- and third-party datasets to support data driven decision making on behalf of our clients. This is enabled through the Converged tool suite which unlocks the insights our teams use to make strategic decisions and drive creativity in all its forms. Our ambition is to make the UK Converged platform: Market leading (better than the UK competition) Network leading (pushing innovation for Havas globally) A source of inspiration and innovation helping our teams deliver better award winning, industry leading work The tool suite has evolved rapidly over the last 12 months driving adoption across the media business and demand has grown internally and amongst clients. This role is the opportunity to be 'the face' of Converged in the UK for our creative network, landing it on accounts, in new business opportunities and putting it at the center of how we work with our clients. Converged is continually evolving and we continue to build new tools, solutions and datasets. In this role, you will have the opportunity to help design the future of Converged and how we improve our data led offering for clients. Purpose of the role The demand from our teams for data driven thinking has never been higher and this role will be instrumental in supporting them as part of the wider data team. We want every response to brief to be data driven and you will help our client teams to deliver that, either through direct support or helping to educate the teams on how to use the Converged tool suite. You will work closely with the agency leadership team as well as the wider data science and engineering teams to manage client needs as well as build out the strategy for Converged going forward. Your role will be to help democratise data, show its power to drive intelligence and deliver impactful work using the Converged tool. You will be the main point of contact for the Converged proposition, being highly visible across all of Havas London and other UK offices as the go to person for data driven thinking. Key responsibilities Become the main point of contact for internal teams for data-driven thinking using the Converged tool kit. Being a hands-on data storyteller for clients, client teams and new business pitches. Working with client teams to educate them on how to be more data led in their media strategy. Being in front of key clients as a data and insight expert and making them aware of Havas' unique capabilities. Work closely with global to define the right product strategy roadmap for the future and ensure delivery to expectations Support with the evolution of the Converged tool suite, identifying how we need to evolve our product offering to meet new client needs and challenges. Help train the agency on how to adopt the tool and build a champions network Work in partnership with the global converged team to share best practice coming from the UK aswell as learn and adopt initiatives from other markets Train people, within the creative agencies, who are not data literate and need support to understand data and how to optimise it. Key experience & skills Required: Extensive creative agency experience in a data and/or insight setting Understanding of how 1st and 3rd party data is used in the creative planning process Story data storytelling experience Strong presentation experience Awareness of modelling techniques and how they can be deployed to generate insights from data. Ability to demonstrate examples of building adoption via data in businesses Be able to work with analysts, data consultant and strategists alike to understand a brief and show how converged can help to answer that brief efficiently and effectively Desired: Modelling experience in Python/R/SQL Experience of audience activation in CDP platforms Experience of end-to-end product development An understanding of the ad tech space, including ID resolution and different activation solutions We are looking for someone who is: Tech savvy and naturally curious. A keen problem solver with a flair for innovation. A fast learner and a logical and methodical thinker. A strong communicator and can work across technical and non-technical teams to translate complex solutions into key insights. A team worker and open to different skill sets and points of view. Self-starter and proactive with building relationships. Contract Type : Permanent Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.
Jun 28, 2025
Full time
Hybrid Agency : Havas Creative Job Description : A Project Director is responsible for overseeing the delivery of work for a portfolio of businesses or one very large piece of business. The Project Director position requires an exceptional breadth and depth of expertise in agency capabilities in order to lead large multi-disciplinary teams of people to successfully deliver integrated client solutions. JOB SPECIFICATION Job title: Converged Senior Product Manager Reporting to: Chief Data and Product Officer Role description: This new role is centered around managing the adoption and development of the UK Converged product for our internal teams and clients across the Havas Creative Network in the UK. This requires a knowledge of how data is used to support creative decision making, from insight generation to creative development and a hands-on approach to developing data first approaches for building a communications strategy. You should have a strong problem-solving nature, understanding how we can use our existing data, tools and capabilities to address key client challenges, as well as a creative flair for using data in new and innovative ways. In the complex world of data and analytics, storytelling is key to land these data driven solutions in a meaningful way. You should therefore have a strong background in a data storytelling and building relationships both internally and with clients. While this role does not require building statistical models or coding, an understanding of what is possible with data using modelling and machine learning will be beneficial in this role. About Havas Havas is one of the world's largest global communications groups, employing over 20,000 people in over 100 countries around the world. Our ambition is to be the UK's most integrated, agile media and marketing services group with data, content and entertainment at our core. It's an exciting time for Havas Group in the UK, based in the Havas Village, known as HKX, in King's Cross, London. This sees all UK agencies and 1700 people come together under one roof, with one common purpose to further our mantra, bringing media and creative together. Havas agencies stretch across media, creative, CX, CRM, PR, healthcare, entertainment, and include among others Havas Media, Havas London, Havas Sports & Entertainment and Havas Helia. The Opportunity Data driven marketing is no longer a nice to have - it's a critical requirement of every new business pitch and needs to be part of our core service offering. The data we have - how we organise it, how we analyse it, what we learn, how we apply it and how we measure its impact - will set Havas apart in the market and help us retain and win business. Converged is Havas' data ecosystem where we integrate first-, second- and third-party datasets to support data driven decision making on behalf of our clients. This is enabled through the Converged tool suite which unlocks the insights our teams use to make strategic decisions and drive creativity in all its forms. Our ambition is to make the UK Converged platform: Market leading (better than the UK competition) Network leading (pushing innovation for Havas globally) A source of inspiration and innovation helping our teams deliver better award winning, industry leading work The tool suite has evolved rapidly over the last 12 months driving adoption across the media business and demand has grown internally and amongst clients. This role is the opportunity to be 'the face' of Converged in the UK for our creative network, landing it on accounts, in new business opportunities and putting it at the center of how we work with our clients. Converged is continually evolving and we continue to build new tools, solutions and datasets. In this role, you will have the opportunity to help design the future of Converged and how we improve our data led offering for clients. Purpose of the role The demand from our teams for data driven thinking has never been higher and this role will be instrumental in supporting them as part of the wider data team. We want every response to brief to be data driven and you will help our client teams to deliver that, either through direct support or helping to educate the teams on how to use the Converged tool suite. You will work closely with the agency leadership team as well as the wider data science and engineering teams to manage client needs as well as build out the strategy for Converged going forward. Your role will be to help democratise data, show its power to drive intelligence and deliver impactful work using the Converged tool. You will be the main point of contact for the Converged proposition, being highly visible across all of Havas London and other UK offices as the go to person for data driven thinking. Key responsibilities Become the main point of contact for internal teams for data-driven thinking using the Converged tool kit. Being a hands-on data storyteller for clients, client teams and new business pitches. Working with client teams to educate them on how to be more data led in their media strategy. Being in front of key clients as a data and insight expert and making them aware of Havas' unique capabilities. Work closely with global to define the right product strategy roadmap for the future and ensure delivery to expectations Support with the evolution of the Converged tool suite, identifying how we need to evolve our product offering to meet new client needs and challenges. Help train the agency on how to adopt the tool and build a champions network Work in partnership with the global converged team to share best practice coming from the UK aswell as learn and adopt initiatives from other markets Train people, within the creative agencies, who are not data literate and need support to understand data and how to optimise it. Key experience & skills Required: Extensive creative agency experience in a data and/or insight setting Understanding of how 1st and 3rd party data is used in the creative planning process Story data storytelling experience Strong presentation experience Awareness of modelling techniques and how they can be deployed to generate insights from data. Ability to demonstrate examples of building adoption via data in businesses Be able to work with analysts, data consultant and strategists alike to understand a brief and show how converged can help to answer that brief efficiently and effectively Desired: Modelling experience in Python/R/SQL Experience of audience activation in CDP platforms Experience of end-to-end product development An understanding of the ad tech space, including ID resolution and different activation solutions We are looking for someone who is: Tech savvy and naturally curious. A keen problem solver with a flair for innovation. A fast learner and a logical and methodical thinker. A strong communicator and can work across technical and non-technical teams to translate complex solutions into key insights. A team worker and open to different skill sets and points of view. Self-starter and proactive with building relationships. Contract Type : Permanent Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.
Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. To further enhance its operations, Marex is looking to appoint an investor relations coordinator to support the IR team. The IR team works closely with all areas of the business. Role Summary In this Investor Relations Coordinator role, you will be responsible for coordinating all investor relations events and roadshows, management of the CRM system, supporting key IR document prepation and working closely with the Executive team and their executive assistants. The ideal candidate would typically have previous experience in Investor Relations coordination with another listed corporate and have the appetite to broaden their skill set to include IR analytical work such as updating presentations (e.g. monthly board reporting) and spreadsheets (e.g. consensus estimates). As an innately organised individual, success in this position requires effective stakeholder management, and strong organisation and communication skills, enabling you to liaise closely with both internal and external teams. Strong core IT skills are essential, particularly MS Word, Excel and PowerPoint. Also ideal are prior experience of managing CRM tools, together with contributing to and supporting report writing and presentations. While the company is growing, the IR team and the closely-related functions are fairly small, therefore you must have strong interpersonal skills as well as the ability to work independently. Establishing excellent relationships both internally and externally will be key, as will being highly organised and with excellent attention to detail. You must be self-motivated, confident, hard-working and keen to continuously improve processes. Responsibilities IR activity and diary management: for all core activities of the IR function such as scheduling external investor and analyst meetings, internal drafting meetings, together with owning the timetable for reporting results, roadshows, and all other IR activity CRM system management: updating and utilising the database tool for targeting/roadshow/share register/invite/feedback purposes, using it to produce briefing notes for all meetings held by management, insightful analysis and engagement reporting Roadshow coordination: preparation of schedules, investor briefing notes, travel arrangements, and in close coordination with Executive Assistants Event organisation: manage the logistics for results, Capital Markets Events, investor conferences Support to key IR document preparation: results announcements, presentations, Q&As, monthly board reports, Annual Report, other external and internal reporting Relationship management: develops strong relationships and collaborates with all Executive Assistants and members of the business units, finance, legal, sustainability and corporate affairs functions Shareholder analysis: maintains shareholder register analysis and investor targeting surveillance to identify gaps and opportunities Website input: coordination of the 'investors' site and other related sections to ensure content is up to date IR administration: support for diary and email management, travel, expenses; manage the administration of invoices Ensuring compliance with the company's regulatory requirements under the FCA, NFA, AMF, AFM, MAS and any other relevant legislation Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times complying with the FCA's Code of Conduct and Marex's Code of Conduct To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility To report any breaches of policy to Compliance and/ or your supervisor as required To escalate risk events immediately To provide input to risk management processes, as required. Skills and Experience 3 to 5 years' experience working with buy-side / sell-side investor events, or similar experience in exec-event management, other listed corporate experience preferred Degree qualified, professional qualifications and relevant experience are a bonus Proficient in Microsoft suite (Word, Excel, PowerPoint) required Analytical skills Organisational skills Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Very strong attention to detail, ability to execute projects and tasks in a time-efficient manner, with a great attitude Excellent verbal and written communication skills A collaborative team player, approachable, self-efficient and influences a positive work environment Resilient in a challenging, fast-paced environment Excels at building relationships, networking and influencing others Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company. Candidates outside of this range will also be considered
Jun 28, 2025
Full time
Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. To further enhance its operations, Marex is looking to appoint an investor relations coordinator to support the IR team. The IR team works closely with all areas of the business. Role Summary In this Investor Relations Coordinator role, you will be responsible for coordinating all investor relations events and roadshows, management of the CRM system, supporting key IR document prepation and working closely with the Executive team and their executive assistants. The ideal candidate would typically have previous experience in Investor Relations coordination with another listed corporate and have the appetite to broaden their skill set to include IR analytical work such as updating presentations (e.g. monthly board reporting) and spreadsheets (e.g. consensus estimates). As an innately organised individual, success in this position requires effective stakeholder management, and strong organisation and communication skills, enabling you to liaise closely with both internal and external teams. Strong core IT skills are essential, particularly MS Word, Excel and PowerPoint. Also ideal are prior experience of managing CRM tools, together with contributing to and supporting report writing and presentations. While the company is growing, the IR team and the closely-related functions are fairly small, therefore you must have strong interpersonal skills as well as the ability to work independently. Establishing excellent relationships both internally and externally will be key, as will being highly organised and with excellent attention to detail. You must be self-motivated, confident, hard-working and keen to continuously improve processes. Responsibilities IR activity and diary management: for all core activities of the IR function such as scheduling external investor and analyst meetings, internal drafting meetings, together with owning the timetable for reporting results, roadshows, and all other IR activity CRM system management: updating and utilising the database tool for targeting/roadshow/share register/invite/feedback purposes, using it to produce briefing notes for all meetings held by management, insightful analysis and engagement reporting Roadshow coordination: preparation of schedules, investor briefing notes, travel arrangements, and in close coordination with Executive Assistants Event organisation: manage the logistics for results, Capital Markets Events, investor conferences Support to key IR document preparation: results announcements, presentations, Q&As, monthly board reports, Annual Report, other external and internal reporting Relationship management: develops strong relationships and collaborates with all Executive Assistants and members of the business units, finance, legal, sustainability and corporate affairs functions Shareholder analysis: maintains shareholder register analysis and investor targeting surveillance to identify gaps and opportunities Website input: coordination of the 'investors' site and other related sections to ensure content is up to date IR administration: support for diary and email management, travel, expenses; manage the administration of invoices Ensuring compliance with the company's regulatory requirements under the FCA, NFA, AMF, AFM, MAS and any other relevant legislation Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times complying with the FCA's Code of Conduct and Marex's Code of Conduct To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility To report any breaches of policy to Compliance and/ or your supervisor as required To escalate risk events immediately To provide input to risk management processes, as required. Skills and Experience 3 to 5 years' experience working with buy-side / sell-side investor events, or similar experience in exec-event management, other listed corporate experience preferred Degree qualified, professional qualifications and relevant experience are a bonus Proficient in Microsoft suite (Word, Excel, PowerPoint) required Analytical skills Organisational skills Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Very strong attention to detail, ability to execute projects and tasks in a time-efficient manner, with a great attitude Excellent verbal and written communication skills A collaborative team player, approachable, self-efficient and influences a positive work environment Resilient in a challenging, fast-paced environment Excels at building relationships, networking and influencing others Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company. Candidates outside of this range will also be considered
We often fill jobs before they're advertised, get an email as soon as we get a new job matching your search criteria. This job posting was marked by employer as filled and is probably no longer available Are you a Salesforce Business Analyst looking for your next contract position? Then please read on. Our client are a global name, and are seeking an experienced Salesforce Business Analyst for a quick start. As the Salesforce Business Analyst you will be instrumental in ensuring a successful implementation of their Salesforce solution, working alongside a dedicated product manager and cross functional project team. This contract position is Outside IR35, working approximately two days per week in London. Immediate interviews taking place. Apply today! Responsibilities Key responsibilities for the Salesforce Business Analyst include: - Ensure a good understanding of all aspects of CRM project, both technical and non-technical. - Design, develop, document, and test system requirements and changes in accordance with the project plan. - Manage testing and end user training, ensuring training materials are developed and shared. - Work with key stakeholders to ensure that 'To Be' end user processes are appropriate, documented and understood by end users - Plan and manage tasks related to system implementation and process review including responding to risks and changes in the project Skills Key skills as a Salesforce Business Analyst: -Strong understanding of the principles and processes behind effective data processing and management. - Collaborative worker - able to work closely with leadership and other team including third party implementation partner - Effective relationship builder with strong stakeholder management skills, including senior leaders. - Curious and creative thinker - to create a learning organisation committed to continuous improvement and always striving to do things better. - Ability to document and deliver training materials catering for audience needs - Proficiency with Microsoft Visio (or alternative tools) to capture 'To Be' processes to support change management
Jun 28, 2025
Full time
We often fill jobs before they're advertised, get an email as soon as we get a new job matching your search criteria. This job posting was marked by employer as filled and is probably no longer available Are you a Salesforce Business Analyst looking for your next contract position? Then please read on. Our client are a global name, and are seeking an experienced Salesforce Business Analyst for a quick start. As the Salesforce Business Analyst you will be instrumental in ensuring a successful implementation of their Salesforce solution, working alongside a dedicated product manager and cross functional project team. This contract position is Outside IR35, working approximately two days per week in London. Immediate interviews taking place. Apply today! Responsibilities Key responsibilities for the Salesforce Business Analyst include: - Ensure a good understanding of all aspects of CRM project, both technical and non-technical. - Design, develop, document, and test system requirements and changes in accordance with the project plan. - Manage testing and end user training, ensuring training materials are developed and shared. - Work with key stakeholders to ensure that 'To Be' end user processes are appropriate, documented and understood by end users - Plan and manage tasks related to system implementation and process review including responding to risks and changes in the project Skills Key skills as a Salesforce Business Analyst: -Strong understanding of the principles and processes behind effective data processing and management. - Collaborative worker - able to work closely with leadership and other team including third party implementation partner - Effective relationship builder with strong stakeholder management skills, including senior leaders. - Curious and creative thinker - to create a learning organisation committed to continuous improvement and always striving to do things better. - Ability to document and deliver training materials catering for audience needs - Proficiency with Microsoft Visio (or alternative tools) to capture 'To Be' processes to support change management
Where Data Does More. Join the Snowflake team. Build the future of data. Join the Snowflake team. Our Data Analytics Organization is looking for a Senior Principle to join Snowflake's Go-To-Market (GTM) Analytics team for Marketing Intelligence. In this role, you will play a critical part in driving data-driven decision-making by providing insights on our marketing ROI (return on investment) to dynamically optimize our marketing programs. Our marketing intelligence mission is to build scalable solutions and models to enable Snowflake marketing to become the industry's most insights-driven team. We are looking for talented candidates who can push the boundaries of our existing ecosystem and help us to design new state-of-the-art solutions to marketing problems that we can share with customers and partners. You will be part of a team charged with structuring and executing quantitative analyses, and managing reporting needed to enable our marketing org. If you are passionate about using data science and analytics to solve real world problems and looking for a role that values your creativity and insights, we have a unique opportunity for you. Key Responsibilities: Provide high-quality and actionable data insights to the Marketing team. Act as a bridge between technical and non-technical stakeholders to translate complex data into clear, impactful insights Collaborate with a team of high-performing analysts and data science professionals to identify business opportunities, and solutions to address them Conduct rigorous analysis focused on solving business problems with Snowflake Think creatively, proactively, and futuristically to identify new opportunities within Snowflake's long term roadmap for business intelligence Act as "customer zero" for Snowflake so we can continue to evolve an even more powerful, intuitive Snowflake product and demonstrate how internally Snowflake uses Snowflake Support adoption of reporting through responding to user questions, supporting enablement activities, etc. Build strong understanding of data infrastructure, including input systems and engineering pipelines, to debug user issues Required Qualifications: A degree in a quantitative discipline: statistics, operations research, computer science, informatics, engineering, applied mathematics, economics, etc. At least 8+ years of experience in an analytics or data-oriented role Prior experience supporting at the executive level across GTM, sales strategy, sales / marketing / business operations, or financial planning and analysis Experience working as a part of a global team and working across multiple stakeholder groups Strong experience in a querying language such as SQL Experience in a visualization or dashboarding tool is beneficial (e.g. Tableau, Streamlit, Looker, or Mode) Excellent communication skills to summarize insights and recommendations to audiences of varying levels of technical sophistication Familiarity with CRM platforms (e.g. Salesforce) and other sales enablement tools is a plus Knowledge of Cloud, SaaS business models and B2B channel structures a plus Snowflake is growing fast - we are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information:
Jun 28, 2025
Full time
Where Data Does More. Join the Snowflake team. Build the future of data. Join the Snowflake team. Our Data Analytics Organization is looking for a Senior Principle to join Snowflake's Go-To-Market (GTM) Analytics team for Marketing Intelligence. In this role, you will play a critical part in driving data-driven decision-making by providing insights on our marketing ROI (return on investment) to dynamically optimize our marketing programs. Our marketing intelligence mission is to build scalable solutions and models to enable Snowflake marketing to become the industry's most insights-driven team. We are looking for talented candidates who can push the boundaries of our existing ecosystem and help us to design new state-of-the-art solutions to marketing problems that we can share with customers and partners. You will be part of a team charged with structuring and executing quantitative analyses, and managing reporting needed to enable our marketing org. If you are passionate about using data science and analytics to solve real world problems and looking for a role that values your creativity and insights, we have a unique opportunity for you. Key Responsibilities: Provide high-quality and actionable data insights to the Marketing team. Act as a bridge between technical and non-technical stakeholders to translate complex data into clear, impactful insights Collaborate with a team of high-performing analysts and data science professionals to identify business opportunities, and solutions to address them Conduct rigorous analysis focused on solving business problems with Snowflake Think creatively, proactively, and futuristically to identify new opportunities within Snowflake's long term roadmap for business intelligence Act as "customer zero" for Snowflake so we can continue to evolve an even more powerful, intuitive Snowflake product and demonstrate how internally Snowflake uses Snowflake Support adoption of reporting through responding to user questions, supporting enablement activities, etc. Build strong understanding of data infrastructure, including input systems and engineering pipelines, to debug user issues Required Qualifications: A degree in a quantitative discipline: statistics, operations research, computer science, informatics, engineering, applied mathematics, economics, etc. At least 8+ years of experience in an analytics or data-oriented role Prior experience supporting at the executive level across GTM, sales strategy, sales / marketing / business operations, or financial planning and analysis Experience working as a part of a global team and working across multiple stakeholder groups Strong experience in a querying language such as SQL Experience in a visualization or dashboarding tool is beneficial (e.g. Tableau, Streamlit, Looker, or Mode) Excellent communication skills to summarize insights and recommendations to audiences of varying levels of technical sophistication Familiarity with CRM platforms (e.g. Salesforce) and other sales enablement tools is a plus Knowledge of Cloud, SaaS business models and B2B channel structures a plus Snowflake is growing fast - we are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information:
The Company Deliveroo is a multi-award winning, international food business and one of the most successful recent technology companies to come out of the UK. We are on a mission to transform the way customers eat, just as Airbnb has for travel and Amazon has for e-commerce. Our aim is to bring great food to customers as fast as possible and in less than 30 minutes. Whether you want Pad Thai in the evening, a salad at lunch or forgot some key grocery items, we've got it covered. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester and in collaboration with our third-party contact centre providers. Location Based in: Manchester Reporting to: Head of Operational Support Role Summary As an Operations Analyst, you will play a pivotal role in driving operational efficiency and performance. You will proactively engage with function leads to identify opportunities for improvement and provide strategic recommendations to stakeholders. Your focus will be on analysing operational performance and developing insightful reports to guide management decisions, policy implementation, and performance enhancements. This role is ideal for an experienced analyst eager to make a significant impact in a dynamic, fast-paced environment. Key Responsibilities Proactive Data Analysis & Recommendations: Conduct thorough data analysis to identify operational requirements and improvement opportunities Develop actionable insights and proactive recommendations to enhance performance and optimise results in Sales, NPX, and Account Management teams Operational Support & Strategy: Support day-to-day Contact Centre operations, ensuring teams are equipped to meet monthly, quarterly, and annual objectives Provide recommendations for addressing operational issues and improving processes Stakeholder Engagement & Relationship Building: Collaborate with operational leaders to build strong relationships, ensuring swift identification and resolution of operational concerns Act as a trusted advisor to stakeholders, offering data-driven insights and recommendations Reporting & Performance Monitoring: Establish a monthly reporting cadence for mid-management, focusing on key performance indicators and commercial KPIs they impact Recommend and implement updates to policies and procedures to drive performance improvements across markets Ad Hoc Analysis & Strategic Initiatives: Conduct ad hoc reporting analysis to support Heads Of in identifying long-term strategic initiatives for partner service enhancement Assist senior analysts with MBR data tables, commentary, deep dives, and projects for senior stakeholders Self-Serve Reporting & Coaching: Develop self-serve operational reporting using Looker-based reports, and coach Team Leaders on utilising tools like Looker effectively Portfolio & Retention Management: Manage the quarterly Account Managed portfolio refresh, ensuring accurate and timely account provision Ensure the Retention team has access to partners meeting data criteria agreed with central teams Tactical Support & CRM Enhancement: Provide tactical support by building trackers for test activities or addressing known CRM shortfalls The Candidate This role is at the heart of our operation, the ideal candidate will be someone who has a passion for handling large amounts of data and identifying next best actions to present to senior stakeholders. The candidate will be passionate about building high quality automation reporting that drives performance across the operation and will be someone who is able to work well under pressure. The successful candidate will have a keen eye for detail and will be someone who has strong stakeholder management skills. The required skills include: Strong analytical skills with the ability to handle complex data and simplify for operational leaders to utilise and take action Sound knowledge of SQL Strong attention to detail, setting and maintaining high standards Excellent communication skills; with the ability to present data in a clear and concise manner that enables key stakeholders to understand the relevant actions that are required Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome Good problem solving skills with the ability to work independently The desired experiences include: Minimum 4 years in an analytical role Experience working within Contact Centre environments Why Deliveroo? Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Location We operate a hybrid approach to our working location, this role will be expected to be on site in our Manchester office 3 days a week. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
Jun 27, 2025
Full time
The Company Deliveroo is a multi-award winning, international food business and one of the most successful recent technology companies to come out of the UK. We are on a mission to transform the way customers eat, just as Airbnb has for travel and Amazon has for e-commerce. Our aim is to bring great food to customers as fast as possible and in less than 30 minutes. Whether you want Pad Thai in the evening, a salad at lunch or forgot some key grocery items, we've got it covered. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester and in collaboration with our third-party contact centre providers. Location Based in: Manchester Reporting to: Head of Operational Support Role Summary As an Operations Analyst, you will play a pivotal role in driving operational efficiency and performance. You will proactively engage with function leads to identify opportunities for improvement and provide strategic recommendations to stakeholders. Your focus will be on analysing operational performance and developing insightful reports to guide management decisions, policy implementation, and performance enhancements. This role is ideal for an experienced analyst eager to make a significant impact in a dynamic, fast-paced environment. Key Responsibilities Proactive Data Analysis & Recommendations: Conduct thorough data analysis to identify operational requirements and improvement opportunities Develop actionable insights and proactive recommendations to enhance performance and optimise results in Sales, NPX, and Account Management teams Operational Support & Strategy: Support day-to-day Contact Centre operations, ensuring teams are equipped to meet monthly, quarterly, and annual objectives Provide recommendations for addressing operational issues and improving processes Stakeholder Engagement & Relationship Building: Collaborate with operational leaders to build strong relationships, ensuring swift identification and resolution of operational concerns Act as a trusted advisor to stakeholders, offering data-driven insights and recommendations Reporting & Performance Monitoring: Establish a monthly reporting cadence for mid-management, focusing on key performance indicators and commercial KPIs they impact Recommend and implement updates to policies and procedures to drive performance improvements across markets Ad Hoc Analysis & Strategic Initiatives: Conduct ad hoc reporting analysis to support Heads Of in identifying long-term strategic initiatives for partner service enhancement Assist senior analysts with MBR data tables, commentary, deep dives, and projects for senior stakeholders Self-Serve Reporting & Coaching: Develop self-serve operational reporting using Looker-based reports, and coach Team Leaders on utilising tools like Looker effectively Portfolio & Retention Management: Manage the quarterly Account Managed portfolio refresh, ensuring accurate and timely account provision Ensure the Retention team has access to partners meeting data criteria agreed with central teams Tactical Support & CRM Enhancement: Provide tactical support by building trackers for test activities or addressing known CRM shortfalls The Candidate This role is at the heart of our operation, the ideal candidate will be someone who has a passion for handling large amounts of data and identifying next best actions to present to senior stakeholders. The candidate will be passionate about building high quality automation reporting that drives performance across the operation and will be someone who is able to work well under pressure. The successful candidate will have a keen eye for detail and will be someone who has strong stakeholder management skills. The required skills include: Strong analytical skills with the ability to handle complex data and simplify for operational leaders to utilise and take action Sound knowledge of SQL Strong attention to detail, setting and maintaining high standards Excellent communication skills; with the ability to present data in a clear and concise manner that enables key stakeholders to understand the relevant actions that are required Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome Good problem solving skills with the ability to work independently The desired experiences include: Minimum 4 years in an analytical role Experience working within Contact Centre environments Why Deliveroo? Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Location We operate a hybrid approach to our working location, this role will be expected to be on site in our Manchester office 3 days a week. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
Description Join our Enterprise Operational Resilience team as a part-time (4-day/week), fully remote Program Analyst-drive enterprise-wide resilience initiatives, tooling, and strategy across WTW. This is a great opportunity within the Enterprise Operational Resilience team for a Program Analyst who will be responsible for driving continuous improvement of sound resilience practices across WTW's Segments, functions and processes - with a focus on ensuring implementation / maturity of enterprise-wide capabilities and enablers. The Role The position will drive or support multiple initiatives including developing / enhancing resilience-based tooling, data management, governance and reporting capabilities as part of the overall organizational Operational Resilience strategic goals and ambitions. The role will require extensive collaboration with multiple internal teams and stakeholders including Technology, Information & Cyber Security, Supplier Risk and Enterprise Risk Management to ensure initiative outcomes are met within prescribed timelines. Support the ongoing execution of the operational resilience strategy and plans, including development / maintenance of project plans, governance materials and status updates for the organization. Further support the implementation of specific operational resilience maturity driven initiatives including (but not limited to): The development, design and operationalization of a new global operational resilience and business continuity planning tool. The day-to-day management of the product, ensuring its smooth operation and reliability. This includes addressing user issues and requests, coordinating with the supplier for updates and improvements, and overseeing change management processes to ensure that all modifications are implemented smoothly and effectively, minimizing disruption to users. The design / enhancement of dashboards and reporting to better visualise KPIs and KRIs relating to operational resilience and the regular production of reporting across business continuity, crisis management and wider essential services related risks and issues. Execution of specific risk reduction related data analysis initiatives (from various sources) to identify trends and areas for potential resilience vulnerability improvement Support implementation of key global regulations related to operational resilience including contributing to assessments of compliance / gap analysis against new or emerging regulation / law. Coordinate annual reviews of the operational resilience related policies, standards and controls and contribute to reviews of other key operational resilience related policies such as Technology resilience, Information & Cyber security, Supplier Risk Management, etc. Support the continued execution of the broader operational resilience strategy, supporting policy, procedures and plans, creating key update / progress summary updates for all levels of stakeholders across the firm Work collaboratively across segment and functional teams to ensure embedding and maturity of resilience controls, execution approach and alignment to operational resilience strategy Partner with Enterprise Risk Management to ensure interlock to the overall operational risk management requirements, tooling and reporting for operational resilience Develop further process excellence efficiencies by leveraging new data, automation and AI capabilities to further enhance understanding of resilience posture across the firm. Promote awareness and engagement in operational resilience best practice across the Segments and functions through training, collaboration and engagement. Qualifications . The Requirements Deep understanding of global operational resilience related regulations including UK, EU (DORA), Singapore and Ireland specific requirements. Good understanding of regulations related to Ops Res specific domains covering business continuity, crisis management, supplier risk management and disaster recovery. Experience in a similar operational resilience or risk-based role within the financial services or insurance industry. Experience in analysing structured and unstructured data sets and drawing actionable insights. Demonstrated proficiency in intermediate to advanced data analysis tools such as Microsoft Excel (e.g. pivot tables, complex formulas, data modelling) and Power BI (data visualization, dashboard creation, data analysis expressions (DAX). Effective communicator with experience conveying complex information in a clear and concise manner with the ability to tailor messages to the intended audience. Previous project management experience with ability to lead cross functional initiatives is essential . A proactive problem solver with a results driven attitude and a commitment to overcoming challenges to deliver success. An operational resilience or risk management certification is, desirable. E.g. CBCI, CBCP, ISO 22301, CRM At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day.We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
Jun 27, 2025
Full time
Description Join our Enterprise Operational Resilience team as a part-time (4-day/week), fully remote Program Analyst-drive enterprise-wide resilience initiatives, tooling, and strategy across WTW. This is a great opportunity within the Enterprise Operational Resilience team for a Program Analyst who will be responsible for driving continuous improvement of sound resilience practices across WTW's Segments, functions and processes - with a focus on ensuring implementation / maturity of enterprise-wide capabilities and enablers. The Role The position will drive or support multiple initiatives including developing / enhancing resilience-based tooling, data management, governance and reporting capabilities as part of the overall organizational Operational Resilience strategic goals and ambitions. The role will require extensive collaboration with multiple internal teams and stakeholders including Technology, Information & Cyber Security, Supplier Risk and Enterprise Risk Management to ensure initiative outcomes are met within prescribed timelines. Support the ongoing execution of the operational resilience strategy and plans, including development / maintenance of project plans, governance materials and status updates for the organization. Further support the implementation of specific operational resilience maturity driven initiatives including (but not limited to): The development, design and operationalization of a new global operational resilience and business continuity planning tool. The day-to-day management of the product, ensuring its smooth operation and reliability. This includes addressing user issues and requests, coordinating with the supplier for updates and improvements, and overseeing change management processes to ensure that all modifications are implemented smoothly and effectively, minimizing disruption to users. The design / enhancement of dashboards and reporting to better visualise KPIs and KRIs relating to operational resilience and the regular production of reporting across business continuity, crisis management and wider essential services related risks and issues. Execution of specific risk reduction related data analysis initiatives (from various sources) to identify trends and areas for potential resilience vulnerability improvement Support implementation of key global regulations related to operational resilience including contributing to assessments of compliance / gap analysis against new or emerging regulation / law. Coordinate annual reviews of the operational resilience related policies, standards and controls and contribute to reviews of other key operational resilience related policies such as Technology resilience, Information & Cyber security, Supplier Risk Management, etc. Support the continued execution of the broader operational resilience strategy, supporting policy, procedures and plans, creating key update / progress summary updates for all levels of stakeholders across the firm Work collaboratively across segment and functional teams to ensure embedding and maturity of resilience controls, execution approach and alignment to operational resilience strategy Partner with Enterprise Risk Management to ensure interlock to the overall operational risk management requirements, tooling and reporting for operational resilience Develop further process excellence efficiencies by leveraging new data, automation and AI capabilities to further enhance understanding of resilience posture across the firm. Promote awareness and engagement in operational resilience best practice across the Segments and functions through training, collaboration and engagement. Qualifications . The Requirements Deep understanding of global operational resilience related regulations including UK, EU (DORA), Singapore and Ireland specific requirements. Good understanding of regulations related to Ops Res specific domains covering business continuity, crisis management, supplier risk management and disaster recovery. Experience in a similar operational resilience or risk-based role within the financial services or insurance industry. Experience in analysing structured and unstructured data sets and drawing actionable insights. Demonstrated proficiency in intermediate to advanced data analysis tools such as Microsoft Excel (e.g. pivot tables, complex formulas, data modelling) and Power BI (data visualization, dashboard creation, data analysis expressions (DAX). Effective communicator with experience conveying complex information in a clear and concise manner with the ability to tailor messages to the intended audience. Previous project management experience with ability to lead cross functional initiatives is essential . A proactive problem solver with a results driven attitude and a commitment to overcoming challenges to deliver success. An operational resilience or risk management certification is, desirable. E.g. CBCI, CBCP, ISO 22301, CRM At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day.We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
Business Services Platform, Analyst (m f x) London Downloads Track current and historical key metrics of Partner Managers; Collect, analyze and summarize data from managers to create insightful materials; Monitor industry research and work to help produce proprietary leadership whitepapers; Prepare key presentation materials and newsletters; Collaborate with team members on LP intelligence projects and LP universe mapping; Drive LP data analytics using a variety of subscription databases; Monitor and maintain Client Relationship Managements System (CRM) - Salesforce Database. Experience working in investment banking, management consulting, or asset management; Bachelor's degree with a strong academic record; Strong understanding or willingness to learn about the Private Markets industry; Proficiency in Microsoft Suite (Excel, PowerPoint, Word); Superior ability to synthesize and communicate complex information into a presentable format; Highly organized with the ability to multi-task, a fine-tuned attention to detail; Team-player attitude and a desire to work on a wide range of projects.
Jun 27, 2025
Full time
Business Services Platform, Analyst (m f x) London Downloads Track current and historical key metrics of Partner Managers; Collect, analyze and summarize data from managers to create insightful materials; Monitor industry research and work to help produce proprietary leadership whitepapers; Prepare key presentation materials and newsletters; Collaborate with team members on LP intelligence projects and LP universe mapping; Drive LP data analytics using a variety of subscription databases; Monitor and maintain Client Relationship Managements System (CRM) - Salesforce Database. Experience working in investment banking, management consulting, or asset management; Bachelor's degree with a strong academic record; Strong understanding or willingness to learn about the Private Markets industry; Proficiency in Microsoft Suite (Excel, PowerPoint, Word); Superior ability to synthesize and communicate complex information into a presentable format; Highly organized with the ability to multi-task, a fine-tuned attention to detail; Team-player attitude and a desire to work on a wide range of projects.
Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and offers the opportunity to provide innovative customer analytics and actionable insights that support commercial decision-making in areas such as acquisition, CRM, cross-sell strategies, churn, and customer behaviour. This position enables the successful candidate to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights and enjoy working in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends, opportunities, and risks across the business. Customer behaviour analysis & modelling: Conduct deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate retention drivers and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences, and develop strategies based on insights, such as cross-sell criteria. Venue & Channel Analytics: Provide insights across venues and marketing channels, highlighting performance patterns and customer behaviours to inform strategies. Stakeholder engagement: Build relationships with Marketing, CRM, and Commercial teams. Present findings and collaborate on strategies to enhance performance. Visualization and storytelling: Create compelling visualizations and narratives to communicate complex data clearly and effectively. Champion customer centricity by advocating for a customer-focused approach that balances satisfaction with responsible gaming. Mentorship: Guide and mentor junior analysts within the team. Ad-hoc analysis: Perform ad hoc analyses to support business departments and provide venue-specific insights for strategic decisions. Qualifications Degree in a relevant discipline (e.g., STEM, Maths, Statistics, Physics) or equivalent experience. Experience in an analytical role, preferably within the gambling or gaming industry. Proficiency in SQL and at least one of Python, R, or SAS. Knowledge of data visualization tools, preferably PowerBI. Ability to analyze large datasets and translate findings into actionable insights. Strong communication, collaboration, and presentation skills to convey complex information effectively. Passion for learning and adopting new technologies and data models. Additional Information Join us to unlock benefits and opportunities that will boost your career in a vibrant, inclusive, and fulfilling environment-. Our wellbeing initiatives include hybrid working, support networks, menopause support, and weekly PepTalks. We invest in your growth through development opportunities, leadership training, and industry certifications. Gain international exposure through our global operations and collaborate with colleagues worldwide. We offer benefits such as pensions, bonuses, private medical insurance, and life insurance. Benefits vary by location and brand. Please consult your local Talent Acquisition specialist for details. The Rank Group is committed to inclusivity and ensuring fair access to our services. If you require reasonable adjustments, please contact us before your interview.
Jun 27, 2025
Full time
Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and offers the opportunity to provide innovative customer analytics and actionable insights that support commercial decision-making in areas such as acquisition, CRM, cross-sell strategies, churn, and customer behaviour. This position enables the successful candidate to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights and enjoy working in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends, opportunities, and risks across the business. Customer behaviour analysis & modelling: Conduct deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate retention drivers and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences, and develop strategies based on insights, such as cross-sell criteria. Venue & Channel Analytics: Provide insights across venues and marketing channels, highlighting performance patterns and customer behaviours to inform strategies. Stakeholder engagement: Build relationships with Marketing, CRM, and Commercial teams. Present findings and collaborate on strategies to enhance performance. Visualization and storytelling: Create compelling visualizations and narratives to communicate complex data clearly and effectively. Champion customer centricity by advocating for a customer-focused approach that balances satisfaction with responsible gaming. Mentorship: Guide and mentor junior analysts within the team. Ad-hoc analysis: Perform ad hoc analyses to support business departments and provide venue-specific insights for strategic decisions. Qualifications Degree in a relevant discipline (e.g., STEM, Maths, Statistics, Physics) or equivalent experience. Experience in an analytical role, preferably within the gambling or gaming industry. Proficiency in SQL and at least one of Python, R, or SAS. Knowledge of data visualization tools, preferably PowerBI. Ability to analyze large datasets and translate findings into actionable insights. Strong communication, collaboration, and presentation skills to convey complex information effectively. Passion for learning and adopting new technologies and data models. Additional Information Join us to unlock benefits and opportunities that will boost your career in a vibrant, inclusive, and fulfilling environment-. Our wellbeing initiatives include hybrid working, support networks, menopause support, and weekly PepTalks. We invest in your growth through development opportunities, leadership training, and industry certifications. Gain international exposure through our global operations and collaborate with colleagues worldwide. We offer benefits such as pensions, bonuses, private medical insurance, and life insurance. Benefits vary by location and brand. Please consult your local Talent Acquisition specialist for details. The Rank Group is committed to inclusivity and ensuring fair access to our services. If you require reasonable adjustments, please contact us before your interview.
Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and provides the opportunity to deliver innovative customer analytics and actionable insights that inform commercial decisions, including acquisition, CRM, cross-sell strategies, churn, and customer behaviour. The successful candidate will significantly impact our business strategy and customer experience. If you are passionate about data and customer insights and thrive in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends, opportunities, and risks across the business. Customer behaviour analysis & modelling: Conduct deep dive analyses on customer behaviour, including geo-demographics, transactional data, and time of day. Investigate drivers of retention and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences. Use insights to develop strategies such as cross-sell criteria and success frameworks. Venue & Channel Analytics: Provide insights across venues and marketing channels, highlighting performance patterns and customer behaviours to guide strategies. Stakeholder engagement: Collaborate with Marketing, CRM, and Commercial teams; present findings and strategize to enhance business performance. Visualisation and Storytelling: Create compelling data visualisations and narratives to communicate complex insights clearly. Champion customer centricity by advocating for customer-focused decisions that balance satisfaction and player protection. Mentorship: Guide and mentor junior analysts within the team. Ad-hoc analysis: Perform ad hoc analyses to support various departments and provide venue-specific insights for strategic decisions. Qualifications Degree in a relevant discipline (e.g., STEM, Maths, Statistics, Physics) or equivalent experience. Experience in an analytical role, preferably within the gambling or gaming industry. Proficiency in SQL and at least one of Python, R, or SAS. Knowledge of data visualisation tools, preferably PowerBI. Ability to analyse large datasets and translate findings into actionable insights. Strong communication, collaboration, and presentation skills. Passion for learning new technologies and data models. Additional Information Join us to benefit from a vibrant, inclusive, and fulfilling work environment that supports your career growth-. We prioritize wellbeing with hybrid working, support networks, menopause support, and weekly PepTalks. We invest in your development through training, leadership programs, and industry certifications. Gain international exposure by collaborating globally. Our benefits include pensions, bonuses, private medical and life insurance, among others. Benefits vary by location; consult your Talent Acquisition specialist for details. The Rank Group is committed to inclusivity and fair access. If you need adjustments for your interview, please contact us.
Jun 27, 2025
Full time
Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and provides the opportunity to deliver innovative customer analytics and actionable insights that inform commercial decisions, including acquisition, CRM, cross-sell strategies, churn, and customer behaviour. The successful candidate will significantly impact our business strategy and customer experience. If you are passionate about data and customer insights and thrive in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends, opportunities, and risks across the business. Customer behaviour analysis & modelling: Conduct deep dive analyses on customer behaviour, including geo-demographics, transactional data, and time of day. Investigate drivers of retention and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences. Use insights to develop strategies such as cross-sell criteria and success frameworks. Venue & Channel Analytics: Provide insights across venues and marketing channels, highlighting performance patterns and customer behaviours to guide strategies. Stakeholder engagement: Collaborate with Marketing, CRM, and Commercial teams; present findings and strategize to enhance business performance. Visualisation and Storytelling: Create compelling data visualisations and narratives to communicate complex insights clearly. Champion customer centricity by advocating for customer-focused decisions that balance satisfaction and player protection. Mentorship: Guide and mentor junior analysts within the team. Ad-hoc analysis: Perform ad hoc analyses to support various departments and provide venue-specific insights for strategic decisions. Qualifications Degree in a relevant discipline (e.g., STEM, Maths, Statistics, Physics) or equivalent experience. Experience in an analytical role, preferably within the gambling or gaming industry. Proficiency in SQL and at least one of Python, R, or SAS. Knowledge of data visualisation tools, preferably PowerBI. Ability to analyse large datasets and translate findings into actionable insights. Strong communication, collaboration, and presentation skills. Passion for learning new technologies and data models. Additional Information Join us to benefit from a vibrant, inclusive, and fulfilling work environment that supports your career growth-. We prioritize wellbeing with hybrid working, support networks, menopause support, and weekly PepTalks. We invest in your development through training, leadership programs, and industry certifications. Gain international exposure by collaborating globally. Our benefits include pensions, bonuses, private medical and life insurance, among others. Benefits vary by location; consult your Talent Acquisition specialist for details. The Rank Group is committed to inclusivity and fair access. If you need adjustments for your interview, please contact us.
About The Role Motability Operations is seeking an experienced Product Owner to become an integral part of our Agile development team. In this role, you'll play a key part in driving the implementation and evolution of CRM capabilities and customer communication strategies. You will work cross-functionally to enable smarter, more personalised customer interactions through CRM systems, push notifications, in-app messaging, and other communication tools. Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. About You You have a strong background in product ownership or management within an Agile environment. You have proven experience delivering CRM implementation projects (e.g., Salesforce, HubSpot, Braze, Iterable, Dynamics 365, etc.). Hands-on experience in managing or integrating communication channels such as push notifications, email, in-app messaging, and SMS. Familiarity with customer engagement analytics and performance metrics. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams to achieve their best work. Minimum criteria Demonstrable experience as a Product Owner or in a similar role. Proven experience in managing/prioritising product backlogs and developing user stories Strong understanding of Agile methodologies (Scrum preferred), including participation in ceremonies incl sprint planning and reviews Excellent verbal and written communication skills Ability to work collaboratively with cross-functional teams Familiarity with common product management tooling incl JIRA, Confluence & Miro While a technical background is not expected, you are expected to have knowledge/experience of the software development lifecycle Who you'll be working with You'll be working closely with the Product Manager & your development squad consisting of cross-functional colleagues from Engineering, Data, Scrum Masters, Business Analysts & UI/UX. About The Company Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available. As a Motability Operations team member, the benefits you can expect are: Competitive reward package including an annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) 28 days annual leave with option to purchase and sell days Free fresh fruit and snacks in the office 1 day for volunteering Funded Private Medical Insurance cover Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help Funded health screening for over 50s Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans Employee Discount Scheme with an app to save on the go Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees Generous family leave policies At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Jun 27, 2025
Full time
About The Role Motability Operations is seeking an experienced Product Owner to become an integral part of our Agile development team. In this role, you'll play a key part in driving the implementation and evolution of CRM capabilities and customer communication strategies. You will work cross-functionally to enable smarter, more personalised customer interactions through CRM systems, push notifications, in-app messaging, and other communication tools. Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. About You You have a strong background in product ownership or management within an Agile environment. You have proven experience delivering CRM implementation projects (e.g., Salesforce, HubSpot, Braze, Iterable, Dynamics 365, etc.). Hands-on experience in managing or integrating communication channels such as push notifications, email, in-app messaging, and SMS. Familiarity with customer engagement analytics and performance metrics. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams to achieve their best work. Minimum criteria Demonstrable experience as a Product Owner or in a similar role. Proven experience in managing/prioritising product backlogs and developing user stories Strong understanding of Agile methodologies (Scrum preferred), including participation in ceremonies incl sprint planning and reviews Excellent verbal and written communication skills Ability to work collaboratively with cross-functional teams Familiarity with common product management tooling incl JIRA, Confluence & Miro While a technical background is not expected, you are expected to have knowledge/experience of the software development lifecycle Who you'll be working with You'll be working closely with the Product Manager & your development squad consisting of cross-functional colleagues from Engineering, Data, Scrum Masters, Business Analysts & UI/UX. About The Company Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available. As a Motability Operations team member, the benefits you can expect are: Competitive reward package including an annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) 28 days annual leave with option to purchase and sell days Free fresh fruit and snacks in the office 1 day for volunteering Funded Private Medical Insurance cover Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help Funded health screening for over 50s Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans Employee Discount Scheme with an app to save on the go Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees Generous family leave policies At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Data Analyst Leeds - 1 Day a Week Onsite Up to £60k + Bonus ️ Sustainability-Driven Scaleup Snowflake Sigma SQL Marketing & Ops Data We're hiring for a fast-scaling, mission-led business making waves in the sustainability space. They've carved out a leadership position in the vintage/antiques market and are now doubling down on data - investing in their analytics capability as they expand into new markets. This is hire in their growing data team - a perfect chance to help shape their analytics stack and play a central role in driving insight across marketing, operations, and finance. The Role: You'll be working closely with the Chief Growth Officer and data engineering team to build scalable, self-serve analytics tools - making data accessible to the whole organisation. It's a highly visible role, with a real impact on strategic and day-to-day decision-making. You'll be: Building and owning dashboards and reports (Sigma preferred, Power BI/Tableau also fine) Developing clean, scalable SQL models in a Snowflake environment Translating stakeholder questions into meaningful data outputs Acting as a bridge between business users and the data engineering team Championing best practices in data governance, access, and usability Getting involved in emerging tools like low-code analytics and AI/agentic platforms Helping democratise data - enabling self-serve querying and storytelling What You'll Need: Strong SQL and experience working with Snowflake Familiarity with data warehouse best practices, views, stored procs, etc. Confidence owning dashboards and reporting for key business functions Ability to communicate clearly with technical and non-technical teams A proactive mindset - always looking for ways to simplify, automate, and improve Nice to Have: Exposure to marketing analytics (CRM/automation platforms like Hubspot, Marketo, etc.) Experience with cloud data stacks and tools Some Python or R for analysis and automation Understanding of A/B testing or statistical experimentation Why Join? Real impact - shape how the business uses data from the ground up Work with smart, collaborative people who genuinely care about what they do ️ Healthy culture - hybrid/remote working, flexible hours, and trust-based delivery Plenty of scope for growth and development as the business scales
Jun 27, 2025
Full time
Data Analyst Leeds - 1 Day a Week Onsite Up to £60k + Bonus ️ Sustainability-Driven Scaleup Snowflake Sigma SQL Marketing & Ops Data We're hiring for a fast-scaling, mission-led business making waves in the sustainability space. They've carved out a leadership position in the vintage/antiques market and are now doubling down on data - investing in their analytics capability as they expand into new markets. This is hire in their growing data team - a perfect chance to help shape their analytics stack and play a central role in driving insight across marketing, operations, and finance. The Role: You'll be working closely with the Chief Growth Officer and data engineering team to build scalable, self-serve analytics tools - making data accessible to the whole organisation. It's a highly visible role, with a real impact on strategic and day-to-day decision-making. You'll be: Building and owning dashboards and reports (Sigma preferred, Power BI/Tableau also fine) Developing clean, scalable SQL models in a Snowflake environment Translating stakeholder questions into meaningful data outputs Acting as a bridge between business users and the data engineering team Championing best practices in data governance, access, and usability Getting involved in emerging tools like low-code analytics and AI/agentic platforms Helping democratise data - enabling self-serve querying and storytelling What You'll Need: Strong SQL and experience working with Snowflake Familiarity with data warehouse best practices, views, stored procs, etc. Confidence owning dashboards and reporting for key business functions Ability to communicate clearly with technical and non-technical teams A proactive mindset - always looking for ways to simplify, automate, and improve Nice to Have: Exposure to marketing analytics (CRM/automation platforms like Hubspot, Marketo, etc.) Experience with cloud data stacks and tools Some Python or R for analysis and automation Understanding of A/B testing or statistical experimentation Why Join? Real impact - shape how the business uses data from the ground up Work with smart, collaborative people who genuinely care about what they do ️ Healthy culture - hybrid/remote working, flexible hours, and trust-based delivery Plenty of scope for growth and development as the business scales
