Job Title: Team Leader Department: TBC Management Responsibility Travel Required : N/A Reports to : ACCM Location: Work at Home Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history
May 02, 2026
Full time
Job Title: Team Leader Department: TBC Management Responsibility Travel Required : N/A Reports to : ACCM Location: Work at Home Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history
Group Director of Governance & Assurance And Company Secretary Stonewater Stonewater is one of the UK's leading social housing providers. We manage around 40,000 homes for more than 93,000 customers and are financially strong, ambitious and values driven. With a long term A+ credit rating and a G1/V2 governance and viability rating, we are a major national provider with a clear social purpose and a complex, growing group structure. As we deliver our Strategic Plan to 2030, we are undertaking significant and complex work to deliver our three core objectives: Customer-centred services - providing customer-centred services that are proactive and efficient, and that help us to retain and attract customers. Quality homes and neighbourhoods - we will supply, manage, and maintain homes and neighbourhoods that are safe, connected, efficient, affordable, and flexible. Maximising value - we will maximise the value we provide to our customers and communities through decision making and initiatives that support environmental and social sustainability. Against an increasingly challenging regulatory and operating environment, the Director of Governance & Assurance and Company Secretary will be a trusted adviser to our Board and Executive, and a key enabler of confident, well judged leadership across the Group. We are seeking a highly credible governance professional with senior company secretarial experience in a large, complex and regulated environment. You will bring a strong understanding of company, charity and community benefit society law, regulatory frameworks relevant to registered providers, and experience of strategic planning, performance and risk management. This is a unique, organisation wide role, combining Company Secretary to the Stonewater Group with Senior Risk Officer responsibility. Reporting to the Chief Finance Officer, with independent access to the Board Chair, Chief Executive and Risk & Assurance Committee Chair, you will ensure Stonewater and its subsidiaries operate within legal, regulatory and constitutional requirements, and that robust decision making, risk management and assurance arrangements are in place across the Group. Calm, authoritative and collaborative, able to build effective relationships, you will be a trusted adviser to the Chair, Board and non executives, providing high quality governance support, insight and challenge, across the Board, executive and wider organisation. This is a rare opportunity to shape and safeguard the governance of one of the sector's most forward thinking housing organisations, ensuring Stonewater continues to operate with excellence, probity and ambition as it delivers for customers and communities. For further information please click Apply or for a confidential conversation call. Jude Watters on / Simon Wing on / Rosie Gunn on / Closing date: 9am Thursday 14th May 2026
May 02, 2026
Full time
Group Director of Governance & Assurance And Company Secretary Stonewater Stonewater is one of the UK's leading social housing providers. We manage around 40,000 homes for more than 93,000 customers and are financially strong, ambitious and values driven. With a long term A+ credit rating and a G1/V2 governance and viability rating, we are a major national provider with a clear social purpose and a complex, growing group structure. As we deliver our Strategic Plan to 2030, we are undertaking significant and complex work to deliver our three core objectives: Customer-centred services - providing customer-centred services that are proactive and efficient, and that help us to retain and attract customers. Quality homes and neighbourhoods - we will supply, manage, and maintain homes and neighbourhoods that are safe, connected, efficient, affordable, and flexible. Maximising value - we will maximise the value we provide to our customers and communities through decision making and initiatives that support environmental and social sustainability. Against an increasingly challenging regulatory and operating environment, the Director of Governance & Assurance and Company Secretary will be a trusted adviser to our Board and Executive, and a key enabler of confident, well judged leadership across the Group. We are seeking a highly credible governance professional with senior company secretarial experience in a large, complex and regulated environment. You will bring a strong understanding of company, charity and community benefit society law, regulatory frameworks relevant to registered providers, and experience of strategic planning, performance and risk management. This is a unique, organisation wide role, combining Company Secretary to the Stonewater Group with Senior Risk Officer responsibility. Reporting to the Chief Finance Officer, with independent access to the Board Chair, Chief Executive and Risk & Assurance Committee Chair, you will ensure Stonewater and its subsidiaries operate within legal, regulatory and constitutional requirements, and that robust decision making, risk management and assurance arrangements are in place across the Group. Calm, authoritative and collaborative, able to build effective relationships, you will be a trusted adviser to the Chair, Board and non executives, providing high quality governance support, insight and challenge, across the Board, executive and wider organisation. This is a rare opportunity to shape and safeguard the governance of one of the sector's most forward thinking housing organisations, ensuring Stonewater continues to operate with excellence, probity and ambition as it delivers for customers and communities. For further information please click Apply or for a confidential conversation call. Jude Watters on / Simon Wing on / Rosie Gunn on / Closing date: 9am Thursday 14th May 2026
SUMMARY OF ROLE We are looking for a Project Co-ordinator to coordinate project activities, including simple tasks and larger plans. You will manage schedules, arrange assignments, and communicate progress to all team members. This area of our business is fast paced, where workload management will be key. The role will act as the primary support function for the project operational delivery teams. Project Co-ordinator responsibilities include preparing action plans, analysing risks and opportunities and gathering necessary resources. For this role, you will work with a team of Project Managers, so good communication, workload management and collaboration skills are essential. KEY RESPONSIBILITIES Manage the scheduling processes to enable maximum performance from the operational project delivery teams Ensure that scheduling supports exceptional contract delivery Document Controller/Project Admin providing administrative support for all projects from commencement to completion, including maintaining drawings, specifications, RFI, EWN, CE and more. Liaison with project leads and suppliers to approve timesheets (as per company processes) Raise new Orders within the system (as per company processes) Raise Purchase orders once approved (as per company processes) Administer and maintain the Company training matrix, arrange renewals, and provide assistance with training arrangements, records, and presentations. Provide administrative support to the Senior Project Manager, specifically regarding the maintenance of the Company's HSEQ Assurance system. Maintain compliance to company accreditation systems by updating documents and monitoring compliance Prepare and manage external audits Provide administrative support to Project Managers' (Preparing site safety packs, issuing updated documents, Gathering O&M information and issuing to client, Etc) Provide cover for other members of the team during holidays and absence, and cover duties when necessary. Ensure prompt resolution of queries, clearing communicating and setting expectations Promote and develop best practice Be a point of contact for Engineers, client, and customer Notify line manager of potential employee issues Provide performance reports when required Ensure requirement of H&S and company charter are followed Input financial data onto IT systems Manage all aspects of operational administration Support operational team to ensure works are managed in accordance with contract requirements Process & provide information to all parties involved to progress work Maintain correspondence, telephone, and email protocol Manage contract paperwork & ongoing maintenance of file Create and update workflows Prepare and provide documentation to internal teams and key stakeholders' ABOUT YOU Punctual and reliable Previous experience working in an office environment Good organisational skills and workload management Clear communicator with a "can do" attitude Requirements SKILLS & KNOLEDGE REQUIRED Work experience as a Project Administrator, Project Coordinator, or similar role Hands-on experience with technical documentation and schedules Knowledge of project management software (e.g., Trello or Microsoft Project) Solid organisation and time-management skills Team spirit Have knowledge of the materials and methods used in the building and Construction industry. QUALIFICATION REQUIRED NVQ level 2-3 in Business Administration? Advanced skills with Microsoft Excel & Word Industry-based experience may be considered.
May 02, 2026
Full time
SUMMARY OF ROLE We are looking for a Project Co-ordinator to coordinate project activities, including simple tasks and larger plans. You will manage schedules, arrange assignments, and communicate progress to all team members. This area of our business is fast paced, where workload management will be key. The role will act as the primary support function for the project operational delivery teams. Project Co-ordinator responsibilities include preparing action plans, analysing risks and opportunities and gathering necessary resources. For this role, you will work with a team of Project Managers, so good communication, workload management and collaboration skills are essential. KEY RESPONSIBILITIES Manage the scheduling processes to enable maximum performance from the operational project delivery teams Ensure that scheduling supports exceptional contract delivery Document Controller/Project Admin providing administrative support for all projects from commencement to completion, including maintaining drawings, specifications, RFI, EWN, CE and more. Liaison with project leads and suppliers to approve timesheets (as per company processes) Raise new Orders within the system (as per company processes) Raise Purchase orders once approved (as per company processes) Administer and maintain the Company training matrix, arrange renewals, and provide assistance with training arrangements, records, and presentations. Provide administrative support to the Senior Project Manager, specifically regarding the maintenance of the Company's HSEQ Assurance system. Maintain compliance to company accreditation systems by updating documents and monitoring compliance Prepare and manage external audits Provide administrative support to Project Managers' (Preparing site safety packs, issuing updated documents, Gathering O&M information and issuing to client, Etc) Provide cover for other members of the team during holidays and absence, and cover duties when necessary. Ensure prompt resolution of queries, clearing communicating and setting expectations Promote and develop best practice Be a point of contact for Engineers, client, and customer Notify line manager of potential employee issues Provide performance reports when required Ensure requirement of H&S and company charter are followed Input financial data onto IT systems Manage all aspects of operational administration Support operational team to ensure works are managed in accordance with contract requirements Process & provide information to all parties involved to progress work Maintain correspondence, telephone, and email protocol Manage contract paperwork & ongoing maintenance of file Create and update workflows Prepare and provide documentation to internal teams and key stakeholders' ABOUT YOU Punctual and reliable Previous experience working in an office environment Good organisational skills and workload management Clear communicator with a "can do" attitude Requirements SKILLS & KNOLEDGE REQUIRED Work experience as a Project Administrator, Project Coordinator, or similar role Hands-on experience with technical documentation and schedules Knowledge of project management software (e.g., Trello or Microsoft Project) Solid organisation and time-management skills Team spirit Have knowledge of the materials and methods used in the building and Construction industry. QUALIFICATION REQUIRED NVQ level 2-3 in Business Administration? Advanced skills with Microsoft Excel & Word Industry-based experience may be considered.
Location: 5 miles outside of Banbury UK, with the view to work from home occasionally About Us: Tuthill is a family-owned business with over 50 years of experience and success in the motorsport and automotive industry. Based in Oxfordshire, we are globally recognized for our high-performance vehicles and historic Porsche builds, together with bespoke event experiences and on-event race and rally support around the world. Our dedicated team takes pride in restoring and building bespoke road, race, and rally cars, managing every aspect of the process in-house. With a legacy rooted in innovation, integrity, and competitive achievement, we are committed to delivering excellence while fostering a supportive and collaborative environment for all employees. About the Role: The Finance Director at Tuthill will be responsible for leading the financial strategy, planning, and management of the company. Operating within a dynamic environment, this role will ensure strong financial governance, profitability, cost control, and strategic growth support.The successful candidate will act as a key member of the senior leadership team, contributing to commercial decision-making, event profitability, vehicle inventory management, and long-term business planning. Responsibilities and Duties: Strategic Financial Leadership Using financial modelling to simulate potential scenarios. Develop and implement financial strategies aligned with company objectives. Provide financial insight and analysis to support business growth and expansion. Advise the Managing Director and Board on financial planning and risk management. Support strategic decisions regarding events and new car projects. Financial Management & Reporting Oversee preparation of monthly management accounts, forecasts, and annual budgets. Ensure accurate financial reporting in compliance with regulatory and statutory requirements. Present financial performance reports to the Board. Monitor cash flow, working capital, and liquidity management. Finding ways to reduce costs and increase profits Event & Project Financial Oversight Develop event-specific budgets and profitability models. Monitor event revenue streams. Budget planning for events. Conduct post-event financial performance analysis. Monitor spending and creating budgets for departments. Inventory Financial Control Oversee financial management of stock (if applicable). Manage funding arrangements, leasing structures, and asset depreciation. Monitor margins on vehicle sales and associated services. Ensure appropriate insurance and asset risk controls are in place. Compliance & Governance Ensure compliance with tax, VAT, and relevant automotive/event industry regulations. Manage external audits and liaise with accountants and financial institutions. Implement and maintain strong internal controls and financial systems. Cash Flow & Funding Manage banking relationships and financing facilities. Oversee credit control and supplier payment processes. Work with the owner to help secure funding for large-scale events or capital investments where required. Team Leadership Lead and develop the finance team. Implement efficient financial systems and reporting tools. Drive continuous improvement within finance operations. This list is not limited or exclusive. Additional responsibilities and duties may be assigned by the business as required. Key Competencies: Strategic thinker with hands-on capability. Strong leadership and communication skills. Commercially focused and results-driven. Highly organised with attention to detail. Ability to thrive in a fast-paced, event-driven environment. Integration of digital tools and systems to streamline operations and improve data visibility. Data-driven decision-making using KPIs and performance metrics tailored to automotive and motorsport environments. Strong communication and negotiation skills, with a collaborative approach to leadership. Deep understanding of compliance, safety, and regulatory frameworks within the automotive sector. Cultural alignment with Tuthill's values of adaptability, craftsmanship, and team spirit. What We're Looking For Qualified Accountant (ACA, ACCA, CIMA or equivalent). Proven experience in a senior finance leadership role. Experience within automotive, events, or similar fast-paced sectors preferred. Strong commercial acumen with the ability to influence senior stakeholders. Experience managing event budgets and multi-revenue stream businesses. Excellent analytical and forecasting skills. Strong knowledge of financial regulations and corporate governance. Experience with financial software systems and platforms. Proven experience of annual company audits What We Offer A modern, well-equipped workplace located in Oxfordshire. A collaborative and welcoming team environment. A competitive salary package. Access to an on-site gym. Opportunities to participate in after-work team activities. Staff events throughout the year. "Looking After Me" wellbeing support initiatives. Private health cover after successful probation period (Directors only) REF-
May 02, 2026
Full time
Location: 5 miles outside of Banbury UK, with the view to work from home occasionally About Us: Tuthill is a family-owned business with over 50 years of experience and success in the motorsport and automotive industry. Based in Oxfordshire, we are globally recognized for our high-performance vehicles and historic Porsche builds, together with bespoke event experiences and on-event race and rally support around the world. Our dedicated team takes pride in restoring and building bespoke road, race, and rally cars, managing every aspect of the process in-house. With a legacy rooted in innovation, integrity, and competitive achievement, we are committed to delivering excellence while fostering a supportive and collaborative environment for all employees. About the Role: The Finance Director at Tuthill will be responsible for leading the financial strategy, planning, and management of the company. Operating within a dynamic environment, this role will ensure strong financial governance, profitability, cost control, and strategic growth support.The successful candidate will act as a key member of the senior leadership team, contributing to commercial decision-making, event profitability, vehicle inventory management, and long-term business planning. Responsibilities and Duties: Strategic Financial Leadership Using financial modelling to simulate potential scenarios. Develop and implement financial strategies aligned with company objectives. Provide financial insight and analysis to support business growth and expansion. Advise the Managing Director and Board on financial planning and risk management. Support strategic decisions regarding events and new car projects. Financial Management & Reporting Oversee preparation of monthly management accounts, forecasts, and annual budgets. Ensure accurate financial reporting in compliance with regulatory and statutory requirements. Present financial performance reports to the Board. Monitor cash flow, working capital, and liquidity management. Finding ways to reduce costs and increase profits Event & Project Financial Oversight Develop event-specific budgets and profitability models. Monitor event revenue streams. Budget planning for events. Conduct post-event financial performance analysis. Monitor spending and creating budgets for departments. Inventory Financial Control Oversee financial management of stock (if applicable). Manage funding arrangements, leasing structures, and asset depreciation. Monitor margins on vehicle sales and associated services. Ensure appropriate insurance and asset risk controls are in place. Compliance & Governance Ensure compliance with tax, VAT, and relevant automotive/event industry regulations. Manage external audits and liaise with accountants and financial institutions. Implement and maintain strong internal controls and financial systems. Cash Flow & Funding Manage banking relationships and financing facilities. Oversee credit control and supplier payment processes. Work with the owner to help secure funding for large-scale events or capital investments where required. Team Leadership Lead and develop the finance team. Implement efficient financial systems and reporting tools. Drive continuous improvement within finance operations. This list is not limited or exclusive. Additional responsibilities and duties may be assigned by the business as required. Key Competencies: Strategic thinker with hands-on capability. Strong leadership and communication skills. Commercially focused and results-driven. Highly organised with attention to detail. Ability to thrive in a fast-paced, event-driven environment. Integration of digital tools and systems to streamline operations and improve data visibility. Data-driven decision-making using KPIs and performance metrics tailored to automotive and motorsport environments. Strong communication and negotiation skills, with a collaborative approach to leadership. Deep understanding of compliance, safety, and regulatory frameworks within the automotive sector. Cultural alignment with Tuthill's values of adaptability, craftsmanship, and team spirit. What We're Looking For Qualified Accountant (ACA, ACCA, CIMA or equivalent). Proven experience in a senior finance leadership role. Experience within automotive, events, or similar fast-paced sectors preferred. Strong commercial acumen with the ability to influence senior stakeholders. Experience managing event budgets and multi-revenue stream businesses. Excellent analytical and forecasting skills. Strong knowledge of financial regulations and corporate governance. Experience with financial software systems and platforms. Proven experience of annual company audits What We Offer A modern, well-equipped workplace located in Oxfordshire. A collaborative and welcoming team environment. A competitive salary package. Access to an on-site gym. Opportunities to participate in after-work team activities. Staff events throughout the year. "Looking After Me" wellbeing support initiatives. Private health cover after successful probation period (Directors only) REF-
A globally recognised real estate and construction consultancy based in Manchester is seeking an ambitious Assistant Project Manager to join their growing team. This is an excellent opportunity for an Assistant Project Manager looking to build a long-term career within a leading consultancy, gaining exposure to high-profile projects across multiple sectors. The successful Assistant Project Manager will support senior team members in delivering complex schemes, making this an ideal role for an Assistant Project Manager eager to develop their technical and client-facing skills. This Assistant Project Manager position offers structured progression and professional development within a highly regarded organisation. You must have prior consultancy experience to be considered for this role. The Assistant Project Manager's role The Assistant Project Manager will support the delivery of projects across the full lifecycle, from inception through to completion. The Assistant Project Manager will assist in managing project programmes, budgets, and risk registers while ensuring projects are delivered to a high standard. You will work closely with senior colleagues, supporting client advisory services and helping to coordinate multidisciplinary teams. The Assistant Project Manager will be involved in preparing project documentation, attending meetings, and maintaining clear communication between stakeholders. The Assistant Project Manager will also assist with procurement processes, contract administration, and reporting, gaining valuable exposure to both pre- and post-contract duties. This role will provide the Assistant Project Manager with the opportunity to develop a strong understanding of industry best practices and project management methodologies. The Assistant Project Manager The ideal Assistant Project Manager will hold a degree in a construction-related discipline such as Construction Management, Quantity Surveying, or Project Management. Progress towards professional accreditation such as MRICS, MAPM, or similar is highly desirable. The Assistant Project Manager will be organised, proactive, and eager to learn, with strong communication and interpersonal skills. A basic understanding of JCT contracts and construction processes is beneficial. Previous experience within a consultancy or client-side environment is advantageous but not essential. The Assistant Project Manager should be confident using Microsoft Office tools and demonstrate a strong willingness to develop professionally. In Return? £32,000 - £40,000 Structured training and development programme Full support towards chartership (MRICS/APM) Opportunity to work on high-profile projects Manchester city centre location Collaborative and supportive team environment
May 02, 2026
Full time
A globally recognised real estate and construction consultancy based in Manchester is seeking an ambitious Assistant Project Manager to join their growing team. This is an excellent opportunity for an Assistant Project Manager looking to build a long-term career within a leading consultancy, gaining exposure to high-profile projects across multiple sectors. The successful Assistant Project Manager will support senior team members in delivering complex schemes, making this an ideal role for an Assistant Project Manager eager to develop their technical and client-facing skills. This Assistant Project Manager position offers structured progression and professional development within a highly regarded organisation. You must have prior consultancy experience to be considered for this role. The Assistant Project Manager's role The Assistant Project Manager will support the delivery of projects across the full lifecycle, from inception through to completion. The Assistant Project Manager will assist in managing project programmes, budgets, and risk registers while ensuring projects are delivered to a high standard. You will work closely with senior colleagues, supporting client advisory services and helping to coordinate multidisciplinary teams. The Assistant Project Manager will be involved in preparing project documentation, attending meetings, and maintaining clear communication between stakeholders. The Assistant Project Manager will also assist with procurement processes, contract administration, and reporting, gaining valuable exposure to both pre- and post-contract duties. This role will provide the Assistant Project Manager with the opportunity to develop a strong understanding of industry best practices and project management methodologies. The Assistant Project Manager The ideal Assistant Project Manager will hold a degree in a construction-related discipline such as Construction Management, Quantity Surveying, or Project Management. Progress towards professional accreditation such as MRICS, MAPM, or similar is highly desirable. The Assistant Project Manager will be organised, proactive, and eager to learn, with strong communication and interpersonal skills. A basic understanding of JCT contracts and construction processes is beneficial. Previous experience within a consultancy or client-side environment is advantageous but not essential. The Assistant Project Manager should be confident using Microsoft Office tools and demonstrate a strong willingness to develop professionally. In Return? £32,000 - £40,000 Structured training and development programme Full support towards chartership (MRICS/APM) Opportunity to work on high-profile projects Manchester city centre location Collaborative and supportive team environment
A leading multidisciplinary consultancy based in Central London is seeking an experienced Senior Employer's Agent to join their Strategic Developments team. This is a standout opportunity for a Senior Employer's Agent to lead high-quality residential-led mixed-use schemes across London and the South East. The successful Senior Employer's Agent will play a pivotal role in delivering complex developments from inception through to completion, working with well-regarded clients on prestigious projects. This Senior Employer's Agent role is ideal for a driven and client-facing professional who thrives in a collaborative and fast-paced environment. The Senior Employer's Agent will take ownership of multiple schemes while contributing to a high-performing and inclusive team culture. The Senior Employer's Agent's role The Senior Employer's Agent will lead and coordinate all aspects of residential-led mixed-use developments, ensuring projects are delivered on time, within budget, and to the highest standards. The Senior Employer's Agent will act as the primary point of contact for clients, consultants, and contractors, managing stakeholder relationships effectively. You will oversee procurement processes, including tendering, contract negotiation, and award, while ensuring compliance with relevant regulations. The Senior Employer's Agent will develop and manage project programmes, budgets, and risk registers, proactively identifying and mitigating potential issues. Regular site inspections will form part of the role, alongside preparing detailed reports and updates for senior stakeholders. The Senior Employer's Agent will also manage project documentation and support junior team members, ensuring consistent delivery excellence across multiple schemes. The Senior Employer's Agent The ideal Senior Employer's Agent will have a minimum of 5 years' experience delivering Employer's Agent duties on residential and mixed-use developments. A degree in Building Surveying, Construction Management, or a related discipline is essential. Professional accreditation such as MRICS or MCIOB (or working towards) is highly desirable. Strong knowledge of JCT contracts is required, with an understanding of NEC forms beneficial. The Senior Employer's Agent will be a confident communicator with excellent leadership, organisational, and problem-solving skills. Experience managing multiple projects simultaneously and leading multidisciplinary teams is essential. Proficiency in Microsoft Project or Asta Powerproject is expected, alongside strong IT skills. In Return? £75,000 - £82,000 Discretionary bonus and regular salary reviews Hybrid working (up to 2 days from home) Payment of professional membership fees Strong pipeline of high-profile projects Excellent benefits package including pension and wellbeing support
May 02, 2026
Full time
A leading multidisciplinary consultancy based in Central London is seeking an experienced Senior Employer's Agent to join their Strategic Developments team. This is a standout opportunity for a Senior Employer's Agent to lead high-quality residential-led mixed-use schemes across London and the South East. The successful Senior Employer's Agent will play a pivotal role in delivering complex developments from inception through to completion, working with well-regarded clients on prestigious projects. This Senior Employer's Agent role is ideal for a driven and client-facing professional who thrives in a collaborative and fast-paced environment. The Senior Employer's Agent will take ownership of multiple schemes while contributing to a high-performing and inclusive team culture. The Senior Employer's Agent's role The Senior Employer's Agent will lead and coordinate all aspects of residential-led mixed-use developments, ensuring projects are delivered on time, within budget, and to the highest standards. The Senior Employer's Agent will act as the primary point of contact for clients, consultants, and contractors, managing stakeholder relationships effectively. You will oversee procurement processes, including tendering, contract negotiation, and award, while ensuring compliance with relevant regulations. The Senior Employer's Agent will develop and manage project programmes, budgets, and risk registers, proactively identifying and mitigating potential issues. Regular site inspections will form part of the role, alongside preparing detailed reports and updates for senior stakeholders. The Senior Employer's Agent will also manage project documentation and support junior team members, ensuring consistent delivery excellence across multiple schemes. The Senior Employer's Agent The ideal Senior Employer's Agent will have a minimum of 5 years' experience delivering Employer's Agent duties on residential and mixed-use developments. A degree in Building Surveying, Construction Management, or a related discipline is essential. Professional accreditation such as MRICS or MCIOB (or working towards) is highly desirable. Strong knowledge of JCT contracts is required, with an understanding of NEC forms beneficial. The Senior Employer's Agent will be a confident communicator with excellent leadership, organisational, and problem-solving skills. Experience managing multiple projects simultaneously and leading multidisciplinary teams is essential. Proficiency in Microsoft Project or Asta Powerproject is expected, alongside strong IT skills. In Return? £75,000 - £82,000 Discretionary bonus and regular salary reviews Hybrid working (up to 2 days from home) Payment of professional membership fees Strong pipeline of high-profile projects Excellent benefits package including pension and wellbeing support
This Council is partnering with Robertson Bell in the recruitment of a Financial Planning and Treasury Accountant on a permanent basis. This is a key role within the Finance and Transformation directorate, supporting the Council's medium and long term financial planning, alongside the effective management of treasury activities and financial plan. You will play an important role in ensuring the Council's financial plans are robust, sustainable and aligned to strategic priorities, while supporting sound cashflow management, borrowing and investment decisions. The Finance team is growing and ambitious, with a strong focus on learning and development, supporting colleagues to build rewarding careers while helping shape outstanding public services. As they work towards becoming a CIPFA-accredited employer, this is an exciting time to join a team that values talent, invests in people, and is committed to excellence. The role: Support the development and maintenance of the Council's medium term financial strategy and annual budget setting process. Lead on financial planning, forecasting and scenario modelling to support strategic decision making. Support treasury management activities, including cashflow forecasting, borrowing, investments and debt management. Assist with the preparation and monitoring of the capital financing requirement and prudential indicators. Ensure treasury activities comply with statutory guidance, professional codes and internal policies. Produce clear, accurate and timely financial reports for senior stakeholders, highlighting risks, opportunities and emerging pressures. Support the year end accounts process and statutory reporting relating to financial planning and treasury. Contribute to continuous improvement in financial planning, treasury processes and financial controls. Manage a team of seven, who assist in the financial planning, cash management and treasury duties for the authority. The successful candidate will have: A full CCAB accountancy qualification. Strong experience managing large teams across multiple aspects of finance and, ideally within cash management. Exposure to treasury management, capital financing or cashflow management within a complex organisation. A background working within a local authority or similar public sector environment. Strong analytical and financial modelling skills, with the ability to explain complex information clearly. The confidence to work with and challenge senior stakeholders in a constructive and professional manner. A proactive, detail focused approach with a strong understanding of financial governance and risk. The closing date for applications is the 17 of May. Applications will be under continuous review before the closing date, so please submit your CV to our exclusive search agent Robertson Bell as soon as possible to avoid disappointment.
May 02, 2026
Full time
This Council is partnering with Robertson Bell in the recruitment of a Financial Planning and Treasury Accountant on a permanent basis. This is a key role within the Finance and Transformation directorate, supporting the Council's medium and long term financial planning, alongside the effective management of treasury activities and financial plan. You will play an important role in ensuring the Council's financial plans are robust, sustainable and aligned to strategic priorities, while supporting sound cashflow management, borrowing and investment decisions. The Finance team is growing and ambitious, with a strong focus on learning and development, supporting colleagues to build rewarding careers while helping shape outstanding public services. As they work towards becoming a CIPFA-accredited employer, this is an exciting time to join a team that values talent, invests in people, and is committed to excellence. The role: Support the development and maintenance of the Council's medium term financial strategy and annual budget setting process. Lead on financial planning, forecasting and scenario modelling to support strategic decision making. Support treasury management activities, including cashflow forecasting, borrowing, investments and debt management. Assist with the preparation and monitoring of the capital financing requirement and prudential indicators. Ensure treasury activities comply with statutory guidance, professional codes and internal policies. Produce clear, accurate and timely financial reports for senior stakeholders, highlighting risks, opportunities and emerging pressures. Support the year end accounts process and statutory reporting relating to financial planning and treasury. Contribute to continuous improvement in financial planning, treasury processes and financial controls. Manage a team of seven, who assist in the financial planning, cash management and treasury duties for the authority. The successful candidate will have: A full CCAB accountancy qualification. Strong experience managing large teams across multiple aspects of finance and, ideally within cash management. Exposure to treasury management, capital financing or cashflow management within a complex organisation. A background working within a local authority or similar public sector environment. Strong analytical and financial modelling skills, with the ability to explain complex information clearly. The confidence to work with and challenge senior stakeholders in a constructive and professional manner. A proactive, detail focused approach with a strong understanding of financial governance and risk. The closing date for applications is the 17 of May. Applications will be under continuous review before the closing date, so please submit your CV to our exclusive search agent Robertson Bell as soon as possible to avoid disappointment.
HR Advisor - Professional Services Portfolio are proud to be partnering exclusively with one of the UK's most respected professional services providers, delivering expert support across HR, Employment Law and Health & Safety. This award-winning organisation is the parenting company of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business. We are seeking experienced HR Advisors who are passionate about delivering high-quality, commercially focused advice and who want to progress their career within a thriving, supportive environment. The Role As an HR Advisor, you will provide professional HR and Employment Law advice to a diverse client base across the UK, supporting businesses of all sizes and sectors. You will work collaboratively within a specialist advisory team, delivering advice via telephone and email, ensuring it is legally compliant, pragmatic and tailored to each client's unique needs. Where appropriate, you will confidently present compliant and non-compliant options, clearly outlining associated risks to enable informed decision-making. You'll receive extensive training, continuous professional development, and clear opportunities to progress into senior advisory or leadership roles. Key Responsibilities Deliver accurate, legally compliant HR and employment law advice with a strong customer focus Build trusted, long-term relationships with clients at every interaction Meet personal and departmental KPIs and SLAs Respond to client queries promptly and professionally within contractual timeframes Provide clear options and innovative solutions tailored to each client's business Maintain detailed, accurate case notes on internal systems Support clients with documentation, implementation guidance, and ad-hoc letter drafting Ensure advice aligns with client contracts, policies, and terms & conditions Stay up to date with legislative changes, best practice, and ACAS guidance What You'll Bring Proven, practical experience in a HR advisory role - or in a leadership role with experience managing HR processes. Strong working knowledge of UK employment law, HR best practice, and ACAS guidance A proactive, solutions-focused mindset with creative problem-solving ability Confidence working in a fast-paced, KPI-driven professional services environment Excellent written and verbal communication skills Ability to prioritise workload and work autonomously when required Professional, adaptable, and resilient under pressure Strong attention to detail and accuracy Competent with MS Office and case management systems Enthusiasm for building client relationships Why Join? Join a market-leading, award-winning organisation with global backing Clear career progression and development opportunities High-quality training and ongoing learning Collaborative, supportive team culture Exposure to a wide variety of complex and interesting client cases Qualification opportunities (L7 CIPD Accreditation) 50025BGR4 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
May 02, 2026
Full time
HR Advisor - Professional Services Portfolio are proud to be partnering exclusively with one of the UK's most respected professional services providers, delivering expert support across HR, Employment Law and Health & Safety. This award-winning organisation is the parenting company of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business. We are seeking experienced HR Advisors who are passionate about delivering high-quality, commercially focused advice and who want to progress their career within a thriving, supportive environment. The Role As an HR Advisor, you will provide professional HR and Employment Law advice to a diverse client base across the UK, supporting businesses of all sizes and sectors. You will work collaboratively within a specialist advisory team, delivering advice via telephone and email, ensuring it is legally compliant, pragmatic and tailored to each client's unique needs. Where appropriate, you will confidently present compliant and non-compliant options, clearly outlining associated risks to enable informed decision-making. You'll receive extensive training, continuous professional development, and clear opportunities to progress into senior advisory or leadership roles. Key Responsibilities Deliver accurate, legally compliant HR and employment law advice with a strong customer focus Build trusted, long-term relationships with clients at every interaction Meet personal and departmental KPIs and SLAs Respond to client queries promptly and professionally within contractual timeframes Provide clear options and innovative solutions tailored to each client's business Maintain detailed, accurate case notes on internal systems Support clients with documentation, implementation guidance, and ad-hoc letter drafting Ensure advice aligns with client contracts, policies, and terms & conditions Stay up to date with legislative changes, best practice, and ACAS guidance What You'll Bring Proven, practical experience in a HR advisory role - or in a leadership role with experience managing HR processes. Strong working knowledge of UK employment law, HR best practice, and ACAS guidance A proactive, solutions-focused mindset with creative problem-solving ability Confidence working in a fast-paced, KPI-driven professional services environment Excellent written and verbal communication skills Ability to prioritise workload and work autonomously when required Professional, adaptable, and resilient under pressure Strong attention to detail and accuracy Competent with MS Office and case management systems Enthusiasm for building client relationships Why Join? Join a market-leading, award-winning organisation with global backing Clear career progression and development opportunities High-quality training and ongoing learning Collaborative, supportive team culture Exposure to a wide variety of complex and interesting client cases Qualification opportunities (L7 CIPD Accreditation) 50025BGR4 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
We are looking for a Senior Treasury Manager with management experience, to oversee and manage treasury operations within the real estate sector. The role is based in Central London and requires expertise in cash forecasting, cash pooling, TMS oversight, covenant reporting and inter-company transactions. Client Details Our client is a prominent entity within the property industry, operating as a large organisation with a focus on financial excellence. It is known for its commitment to maintaining strong financial management and providing a stable and rewarding environment for its employees. Description Lead and develop a team of 4 treasury professionals, setting direction, priorities, and best-practice standards across the function. Own group liquidity and cash management, including short-term forecasting, surplus cash deployment, and support of revolving credit facilities. Design, implement, and manage cash pooling structures, inter-company funding, and liquidity optimisation, working closely with tax on transfer pricing considerations. Oversee covenant monitoring and reporting, supporting lender, shareholder, and internal reporting requirements. Act as a key business partner to finance, tax, and commercial teams to anticipate funding needs and manage liquidity risk. Own, optimise, and enhance the Treasury Management System and associated banking platforms, ensuring accurate trade capture, inter-company settlements, reporting, and strong operational controls. Lead treasury operational activities including bank account management, mandates, payment controls, reconciliations, and engagement with lenders and counterparties. Drive treasury transformation initiatives, including TMS enhancements, bank rationalisation, process improvements, and automation. Maintain strong relationships with banks and treasury advisors, challenging calculations where required and ensuring cost efficiency. Ensure a robust treasury control environment, strong governance, and audit readiness. Profile A successful candidate should have: 7+ years of progressive treasury experience, including at least 2-3 years in a leadership or people management role. Proven experience using and optimising Treasury Management Systems within a complex treasury environment. Demonstrated experience designing or managing cash pooling structures Demonstrated ability to lead and manage sophisticated treasury operations, with strong stakeholder and team leadership skills. Highly analytical and logical problem-solver, with a track record of identifying and implementing process and control improvements. Advanced Excel capability, with strong working knowledge of Microsoft Office applications. Job Offer Competitive salary ranging from £100,000 - £110,000 Attractive 15% performance-based bonus. 4 days per week in office, 1 day work from home. Opportunities for professional growth within the property industry. Supportive work environment with a focus on excellence in accounting and finance. If you are a motivated Senior Treasury Manager with a passion for the property sector, we encourage you to apply today. Take the next step in your career and join an organisation that values expertise and innovation.
May 02, 2026
Full time
We are looking for a Senior Treasury Manager with management experience, to oversee and manage treasury operations within the real estate sector. The role is based in Central London and requires expertise in cash forecasting, cash pooling, TMS oversight, covenant reporting and inter-company transactions. Client Details Our client is a prominent entity within the property industry, operating as a large organisation with a focus on financial excellence. It is known for its commitment to maintaining strong financial management and providing a stable and rewarding environment for its employees. Description Lead and develop a team of 4 treasury professionals, setting direction, priorities, and best-practice standards across the function. Own group liquidity and cash management, including short-term forecasting, surplus cash deployment, and support of revolving credit facilities. Design, implement, and manage cash pooling structures, inter-company funding, and liquidity optimisation, working closely with tax on transfer pricing considerations. Oversee covenant monitoring and reporting, supporting lender, shareholder, and internal reporting requirements. Act as a key business partner to finance, tax, and commercial teams to anticipate funding needs and manage liquidity risk. Own, optimise, and enhance the Treasury Management System and associated banking platforms, ensuring accurate trade capture, inter-company settlements, reporting, and strong operational controls. Lead treasury operational activities including bank account management, mandates, payment controls, reconciliations, and engagement with lenders and counterparties. Drive treasury transformation initiatives, including TMS enhancements, bank rationalisation, process improvements, and automation. Maintain strong relationships with banks and treasury advisors, challenging calculations where required and ensuring cost efficiency. Ensure a robust treasury control environment, strong governance, and audit readiness. Profile A successful candidate should have: 7+ years of progressive treasury experience, including at least 2-3 years in a leadership or people management role. Proven experience using and optimising Treasury Management Systems within a complex treasury environment. Demonstrated experience designing or managing cash pooling structures Demonstrated ability to lead and manage sophisticated treasury operations, with strong stakeholder and team leadership skills. Highly analytical and logical problem-solver, with a track record of identifying and implementing process and control improvements. Advanced Excel capability, with strong working knowledge of Microsoft Office applications. Job Offer Competitive salary ranging from £100,000 - £110,000 Attractive 15% performance-based bonus. 4 days per week in office, 1 day work from home. Opportunities for professional growth within the property industry. Supportive work environment with a focus on excellence in accounting and finance. If you are a motivated Senior Treasury Manager with a passion for the property sector, we encourage you to apply today. Take the next step in your career and join an organisation that values expertise and innovation.
Project Manager Coventry £60,000 - £75,000 Per Annum + Package Our client is a leading Consultancy who work on transformative infrastructure programmes that improve lives, support communities, and reduce carbon emissions. They are recruiting for Project Manager to drive strategy, ensure delivery excellence, and inspire change across water and environmental sectors. Key Responsibilities: Deliver end-to-end infrastructure projects, from early planning to final account. Lead NEC3/4 contracts (Options A, C & E) with strong commercial and strategic oversight. Manage pre-contract scoping, tendering, and risk mitigation. Oversee post-contract delivery, change control, and dispute resolution. Drive stakeholder engagement and supply chain performance. Requirements: NEC-accredited, degree-qualified, and chartered (MAPM or equivalent). Strong background in infrastructure project delivery, ideally in water/environment sectors. Skilled in commercial management, contract administration, and stakeholder coordination. Familiar with CDM regulations and risk frameworks.
May 02, 2026
Full time
Project Manager Coventry £60,000 - £75,000 Per Annum + Package Our client is a leading Consultancy who work on transformative infrastructure programmes that improve lives, support communities, and reduce carbon emissions. They are recruiting for Project Manager to drive strategy, ensure delivery excellence, and inspire change across water and environmental sectors. Key Responsibilities: Deliver end-to-end infrastructure projects, from early planning to final account. Lead NEC3/4 contracts (Options A, C & E) with strong commercial and strategic oversight. Manage pre-contract scoping, tendering, and risk mitigation. Oversee post-contract delivery, change control, and dispute resolution. Drive stakeholder engagement and supply chain performance. Requirements: NEC-accredited, degree-qualified, and chartered (MAPM or equivalent). Strong background in infrastructure project delivery, ideally in water/environment sectors. Skilled in commercial management, contract administration, and stakeholder coordination. Familiar with CDM regulations and risk frameworks.
Job Title: Team Leader Department: TBC Management Responsibility Travel Required : N/A Reports to : ACCM Location: Work at Home Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history
May 02, 2026
Full time
Job Title: Team Leader Department: TBC Management Responsibility Travel Required : N/A Reports to : ACCM Location: Work at Home Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history
Job Title: Team Leader Department: TBC Management Responsibility Travel Required : N/A Reports to : ACCM Location: Work at Home Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history
May 02, 2026
Full time
Job Title: Team Leader Department: TBC Management Responsibility Travel Required : N/A Reports to : ACCM Location: Work at Home Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history
Job Title: Team Leader Department: TBC Management Responsibility Travel Required : N/A Reports to : ACCM Location: Work at Home Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history
May 02, 2026
Full time
Job Title: Team Leader Department: TBC Management Responsibility Travel Required : N/A Reports to : ACCM Location: Work at Home Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history
Take full ownership of a newly separated corporate IT function. Act as a trusted advisor to the Managing Director, shaping technology strategy. Drive a programme of improvement across systems, security and infrastructure. A growing, multi-site organisation is looking for a Corporate IT Manager to take ownership of its internal technology function. Based in Sheffield, this is a predominantly office-based role (circa 4 days per week), reporting directly to the Managing Director, offering £50,000-£65,000 + £5,000 car allowance. The role has been created following a restructure to separate corporate IT from delivery-focused technical services. You will take ownership of internal IT across the business, covering end-user computing, systems, security and overall IT direction. You will bring structure to the function, define priorities and ensure the environment is fit for purpose as the business continues to grow. The role: Assess the current IT estate, providing a clear view of systems, gaps, risks and improvement areas Define and deliver a technology roadmap aligned to business priorities Work closely with the Managing Director and senior stakeholders to recommend improvements, support decision-making and justify investment Own the corporate IT environment, including Microsoft 365 (Exchange, SharePoint, Teams, OneDrive), Intune and Entra ID Oversee the on-premise ERP system (GreenTree) and support the transition towards increased cloud usage Maintain oversight of networking (Cisco / HP) and VPN access for remote users Remain technically credible, able to step in where required and validate partner delivery Lead improvements in cyber security and risk management, including progression towards ISO27001 accreditation Review systems to simplify tooling, improve adoption and remove duplication Drive improvements in automation, efficiency and productivity, focusing on better use of existing systems Lead a small internal team, with scope to evolve the structure as the business grows Manage external IT partners, ensuring quality of delivery and introducing additional capability where required Experience required: A proactive attitude Broad IT background across infrastructure, networking and Microsoft technologies Strong experience with Microsoft 365, Intune and Entra ID Experience operating at IT Manager or Lead level Exposure to hybrid IT environments, including on-prem and cloud Experience supporting or delivering against security frameworks such as ISO27001 Track record managing external IT providers and partner-led delivery models Ability to balance strategic thinking with hands-on involvement Comfortable working directly with senior stakeholders and influencing decisions What's on offer: Permanent opportunity Sheffield-based role (circa 4 days per week on-site) £50,000-£65,000 salary + £5,000 car allowance Private medical insurance 25 days holiday plus bank holidays We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
May 02, 2026
Full time
Take full ownership of a newly separated corporate IT function. Act as a trusted advisor to the Managing Director, shaping technology strategy. Drive a programme of improvement across systems, security and infrastructure. A growing, multi-site organisation is looking for a Corporate IT Manager to take ownership of its internal technology function. Based in Sheffield, this is a predominantly office-based role (circa 4 days per week), reporting directly to the Managing Director, offering £50,000-£65,000 + £5,000 car allowance. The role has been created following a restructure to separate corporate IT from delivery-focused technical services. You will take ownership of internal IT across the business, covering end-user computing, systems, security and overall IT direction. You will bring structure to the function, define priorities and ensure the environment is fit for purpose as the business continues to grow. The role: Assess the current IT estate, providing a clear view of systems, gaps, risks and improvement areas Define and deliver a technology roadmap aligned to business priorities Work closely with the Managing Director and senior stakeholders to recommend improvements, support decision-making and justify investment Own the corporate IT environment, including Microsoft 365 (Exchange, SharePoint, Teams, OneDrive), Intune and Entra ID Oversee the on-premise ERP system (GreenTree) and support the transition towards increased cloud usage Maintain oversight of networking (Cisco / HP) and VPN access for remote users Remain technically credible, able to step in where required and validate partner delivery Lead improvements in cyber security and risk management, including progression towards ISO27001 accreditation Review systems to simplify tooling, improve adoption and remove duplication Drive improvements in automation, efficiency and productivity, focusing on better use of existing systems Lead a small internal team, with scope to evolve the structure as the business grows Manage external IT partners, ensuring quality of delivery and introducing additional capability where required Experience required: A proactive attitude Broad IT background across infrastructure, networking and Microsoft technologies Strong experience with Microsoft 365, Intune and Entra ID Experience operating at IT Manager or Lead level Exposure to hybrid IT environments, including on-prem and cloud Experience supporting or delivering against security frameworks such as ISO27001 Track record managing external IT providers and partner-led delivery models Ability to balance strategic thinking with hands-on involvement Comfortable working directly with senior stakeholders and influencing decisions What's on offer: Permanent opportunity Sheffield-based role (circa 4 days per week on-site) £50,000-£65,000 salary + £5,000 car allowance Private medical insurance 25 days holiday plus bank holidays We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Job Title: Team Leader Department: TBC Management Responsibility Travel Required : N/A Reports to : ACCM Location: Work at Home Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history
May 02, 2026
Full time
Job Title: Team Leader Department: TBC Management Responsibility Travel Required : N/A Reports to : ACCM Location: Work at Home Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history
TECHNICAL SERVICES MANAGER Rendall & Rittner • £Competitive • Hybrid/Home Based ROLE OVERVIEW We are looking for a Technical Services Manager to take ownership of technical service delivery across a growing residential portfolio. This is a high-impact role where you will lead on mechanical, electrical and plumbing (MEP) strategy, ensuring developments are mobilised effectively, risks are managed early, and assets perform as intended long term. You'll work closely with New Business, Mobilisation and Property Management teams, supporting both new instructions and existing developments. This role combines technical expertise with commercial awareness, giving you real influence over service delivery, asset performance and client outcomes. ROLE EXPECTATIONS This is a visible and business-critical role that requires strong technical judgement, organisation and the confidence to influence decisions. You will be expected to take ownership of technical standards across multiple developments, ensuring buildings are safe, compliant and operationally efficient from day one. You'll need to balance service quality, risk management and cost control, while supporting both mobilisation and live operations. You will be relied upon as the technical expert-identifying issues early, advising on solutions and improving long-term performance rather than reacting to problems. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: New developments are mobilised with clear, effective servicing strategies in place Buildings operate safely, efficiently and in line with compliance requirements Property Managers feel supported and confident in technical decision-making Lifecycle and CAPEX planning is clear, accurate and adds value to clients Technical risks are identified early and managed proactively You contribute to winning new business through credible technical input HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Reviewing new instructions and auditing MEP servicing requirements Supporting mobilisation of new developments to ensure smooth handover Providing technical advice and support to Property Managers Producing plant lifecycle and CAPEX reports Supporting tender submissions and new business opportunities Overseeing technical aspects of projects across existing developments Working with internal teams including Health & Safety, Procurement and specialist functions You'll work in a hybrid way, with flexibility to manage your time across home working, office collaboration and site visits where required. WHO THIS ROLE IS FOR This role suits someone who: Has strong technical knowledge of MEP systems within residential or similar environments Is confident operating as a subject matter expert and advising others Can balance technical detail with commercial awareness Is comfortable working across both new business and operational delivery Takes ownership, solves problems early and improves how things are done EXPERIENCE THAT HELPS Degree or HND in Mechanical, Electrical or related Engineering Experience in a technical services, engineering or property environment Experience supporting mobilisations, developments or complex assets Knowledge of SFG20, CIBSE Guide M or similar frameworks Project or lifecycle planning experience Experience working with or alongside property management teams WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus Home-based working with portfolio travel 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
May 02, 2026
Full time
TECHNICAL SERVICES MANAGER Rendall & Rittner • £Competitive • Hybrid/Home Based ROLE OVERVIEW We are looking for a Technical Services Manager to take ownership of technical service delivery across a growing residential portfolio. This is a high-impact role where you will lead on mechanical, electrical and plumbing (MEP) strategy, ensuring developments are mobilised effectively, risks are managed early, and assets perform as intended long term. You'll work closely with New Business, Mobilisation and Property Management teams, supporting both new instructions and existing developments. This role combines technical expertise with commercial awareness, giving you real influence over service delivery, asset performance and client outcomes. ROLE EXPECTATIONS This is a visible and business-critical role that requires strong technical judgement, organisation and the confidence to influence decisions. You will be expected to take ownership of technical standards across multiple developments, ensuring buildings are safe, compliant and operationally efficient from day one. You'll need to balance service quality, risk management and cost control, while supporting both mobilisation and live operations. You will be relied upon as the technical expert-identifying issues early, advising on solutions and improving long-term performance rather than reacting to problems. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: New developments are mobilised with clear, effective servicing strategies in place Buildings operate safely, efficiently and in line with compliance requirements Property Managers feel supported and confident in technical decision-making Lifecycle and CAPEX planning is clear, accurate and adds value to clients Technical risks are identified early and managed proactively You contribute to winning new business through credible technical input HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Reviewing new instructions and auditing MEP servicing requirements Supporting mobilisation of new developments to ensure smooth handover Providing technical advice and support to Property Managers Producing plant lifecycle and CAPEX reports Supporting tender submissions and new business opportunities Overseeing technical aspects of projects across existing developments Working with internal teams including Health & Safety, Procurement and specialist functions You'll work in a hybrid way, with flexibility to manage your time across home working, office collaboration and site visits where required. WHO THIS ROLE IS FOR This role suits someone who: Has strong technical knowledge of MEP systems within residential or similar environments Is confident operating as a subject matter expert and advising others Can balance technical detail with commercial awareness Is comfortable working across both new business and operational delivery Takes ownership, solves problems early and improves how things are done EXPERIENCE THAT HELPS Degree or HND in Mechanical, Electrical or related Engineering Experience in a technical services, engineering or property environment Experience supporting mobilisations, developments or complex assets Knowledge of SFG20, CIBSE Guide M or similar frameworks Project or lifecycle planning experience Experience working with or alongside property management teams WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus Home-based working with portfolio travel 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Job Title: Team Leader Department: TBC Management Responsibility Travel Required : N/A Reports to : ACCM Location: Work at Home Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history
May 02, 2026
Full time
Job Title: Team Leader Department: TBC Management Responsibility Travel Required : N/A Reports to : ACCM Location: Work at Home Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history
Job Title: Team Leader Department: TBC Management Responsibility Travel Required : N/A Reports to : ACCM Location: Work at Home Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history
May 02, 2026
Full time
Job Title: Team Leader Department: TBC Management Responsibility Travel Required : N/A Reports to : ACCM Location: Work at Home Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history
Outcomes First Group
Kensington And Chelsea, London
Are you seeking an opportunity to make an immediate impact in a rewarding environment? We're seeking clinicians to join our friendly multidisciplinary team and contribute to vital Autism Assessments on a contract basis . Job Title: ADHD Assessor Location: Hybrid remote and London based Day rate: £450 per assessment Hours: To be agreed - Variable hours and flexible working available Contract: Temporary - Variable temporary contracts available About London Children's Practice The London Children's Practice is a renowned multidisciplinary hub, with a 15-year legacy of delivering exceptional care to children, young people, and families, both in London and internationally. Our success is built on a foundation of growth, collaboration, diversity, and care, which underpins every aspect of our therapeutic and assessment services. We work in close partnership with schools and Local Authorities, developing tailored packages of support that create meaningful, lasting outcomes. As part of the Outcomes First Group, a recognised leader in exceptional education, The London Children's Practice works with the OFG Momenta Connect brand. Our partnership helps young people overcome educational barriers, engage with their learning, and embrace their unique strengths to find their path. With The London Children's Practice entering a significant phase of growth, now is an exciting time to join us and develop professionally. For more information about the London Children's Practice, and Momenta Connect please visit our websites: London's Children's Practice , momentaconnect.co.uk About the role We are inviting applications for the position of ADHD Assessor. This role involves providing high-quality diagnostic assessment services for a diverse client group of children and young people aged 6-18 years. Clients are sourced through various channels, including GP "right to choose" referrals, NHS and national service contracts, school commissions, and private clients. The main duties include conducting thorough, evidence-based diagnostic assessments using tools like the Young DIVA and other clinically valid procedures to make diagnoses based on formal criteria such as the DSM-5 and ICD-11, while remaining sensitive to individual differences, such as gender presentation. A key responsibility is working collaboratively with children, young people, and their families throughout the process to produce high-quality, formal clinical reports that outline a neurodevelopmental strength and needs profile, provide a clear diagnosis, and offer individual recommendations for meeting identified needs. The successful candidate will work closely with clinical colleagues, participate in multi-disciplinary discussions to reach agreement on diagnostic outcomes, maintain accurate and up-to-date client records, attend relevant clinical practice meetings, and support the triaging of new referrals to ensure appropriate onward action and risk identification. Location: Hybrid Remote and London based role Essential Criteria: Active HCPC, NMC, or GMC (or relevant professional body) registration. CPD-accredited training in ADHD and experience in the delivery of ADHD assessments. Proficiency in the use of DSM-5 and other diagnostic tools relevant to ADHD and Autism (Autism not essential). Experience conducting neurodevelopmental assessments, with a focus on ADHD and Autism (Autism not essential). Strong verbal and written communication skills, including the ability to prepare comprehensive reports using neuro-affirming language, formatting and clear communication that is accessible to the client. Experience in reviewing and triaging clinical information to make decisions. about allocation for assessment in terms of assessment components and professionals required. Whilst not essential, familiarity with conducting online assessments, as well as face-to-face, would be an advantage. For more information about this role please refer to the Job Description. At LCP, we are committed to the safeguarding and promoting the welfare of people. All successful applicants will be subject to a fully enhanced DBS. Job ref: 297100
May 02, 2026
Full time
Are you seeking an opportunity to make an immediate impact in a rewarding environment? We're seeking clinicians to join our friendly multidisciplinary team and contribute to vital Autism Assessments on a contract basis . Job Title: ADHD Assessor Location: Hybrid remote and London based Day rate: £450 per assessment Hours: To be agreed - Variable hours and flexible working available Contract: Temporary - Variable temporary contracts available About London Children's Practice The London Children's Practice is a renowned multidisciplinary hub, with a 15-year legacy of delivering exceptional care to children, young people, and families, both in London and internationally. Our success is built on a foundation of growth, collaboration, diversity, and care, which underpins every aspect of our therapeutic and assessment services. We work in close partnership with schools and Local Authorities, developing tailored packages of support that create meaningful, lasting outcomes. As part of the Outcomes First Group, a recognised leader in exceptional education, The London Children's Practice works with the OFG Momenta Connect brand. Our partnership helps young people overcome educational barriers, engage with their learning, and embrace their unique strengths to find their path. With The London Children's Practice entering a significant phase of growth, now is an exciting time to join us and develop professionally. For more information about the London Children's Practice, and Momenta Connect please visit our websites: London's Children's Practice , momentaconnect.co.uk About the role We are inviting applications for the position of ADHD Assessor. This role involves providing high-quality diagnostic assessment services for a diverse client group of children and young people aged 6-18 years. Clients are sourced through various channels, including GP "right to choose" referrals, NHS and national service contracts, school commissions, and private clients. The main duties include conducting thorough, evidence-based diagnostic assessments using tools like the Young DIVA and other clinically valid procedures to make diagnoses based on formal criteria such as the DSM-5 and ICD-11, while remaining sensitive to individual differences, such as gender presentation. A key responsibility is working collaboratively with children, young people, and their families throughout the process to produce high-quality, formal clinical reports that outline a neurodevelopmental strength and needs profile, provide a clear diagnosis, and offer individual recommendations for meeting identified needs. The successful candidate will work closely with clinical colleagues, participate in multi-disciplinary discussions to reach agreement on diagnostic outcomes, maintain accurate and up-to-date client records, attend relevant clinical practice meetings, and support the triaging of new referrals to ensure appropriate onward action and risk identification. Location: Hybrid Remote and London based role Essential Criteria: Active HCPC, NMC, or GMC (or relevant professional body) registration. CPD-accredited training in ADHD and experience in the delivery of ADHD assessments. Proficiency in the use of DSM-5 and other diagnostic tools relevant to ADHD and Autism (Autism not essential). Experience conducting neurodevelopmental assessments, with a focus on ADHD and Autism (Autism not essential). Strong verbal and written communication skills, including the ability to prepare comprehensive reports using neuro-affirming language, formatting and clear communication that is accessible to the client. Experience in reviewing and triaging clinical information to make decisions. about allocation for assessment in terms of assessment components and professionals required. Whilst not essential, familiarity with conducting online assessments, as well as face-to-face, would be an advantage. For more information about this role please refer to the Job Description. At LCP, we are committed to the safeguarding and promoting the welfare of people. All successful applicants will be subject to a fully enhanced DBS. Job ref: 297100
About Pulsant Pulsant is a leading UK digital infrastructure provider, offering innovative edge infrastructure solutions through our PlatformEdge. With 14 strategically located data centres and a dedicated team of around 300 professionals (with an average tenure of 7 years), we support around 700 clients services across the UK with critical cloud, connectivity, and compute services. The role: The Data Centre Manager (DCM) is a senior onsite leadership role, responsible for the overall performance, safety, and operational excellence of 2 of Pulsant's Data Centre s (DC s) in the Newcastle upon Tyne region. This role oversees people management, facility operations, compliance, budgeting, and third party activity, ensuring a secure, efficient, and high availability environment for clients. The DCM partners closely with internal stakeholders to support client retention and growth and represents the site during client visits. Success is measured through client and team satisfaction, site uptime, energy efficiency (PUE), and effective cost control. One of the sites has recently had mechanical and electrical infrastructure upgrades and is a leading site for Pulsant in terms of PUE. More details on the sites are available in the links below: Key responsibilities: Lead, develop, and support the onsite team while role modelling company values and behaviours. Ensure full compliance with Health & Safety, security procedures, and industry accreditations. Oversee staffing, scheduling, and resourcing. Manage site budgets, control costs, and oversee both Opex and Capex expenditure. Own all maintenance activities, including PPM, contractor management, and service reviews. Drive energy efficiency initiatives and improvements in power and cooling performance. Manage incident, change, and problem processes, including producing accurate RCA reports. Coordinate rapid response to unplanned issues, engaging contractors when necessary. Provide high quality client service, technical support, and host client tours as needed. Collaborate with Project Management to deliver client requirements on time. Maintain a current risk register and ensure all site documentation is accurate and up to date. What / who we're looking for: Full UK driving licence and access to own vehicle. Data Centre industry experience, with strong technical understanding of data centre infrastructure. Experience of both 'hard' and 'soft' facility management (FM). Client facing experience, with strong commercial awareness (and ideally experience hosting site tours.) People management experience. Knowledge of relevant UK regulations, such as H&S legislation, ISO 27001, ISO 14000, PCI. We encourage applications even if you don t meet every single requirement - we value potential, leadership, and transferable experience. Pulsant offers: A supportive work environment with a focus on career growth, development, work life balance and well-being. A friendly, family-like atmosphere where almost half of the team have been with Pulsant for 5+ years Benefits include 5% matched pension contributions, private healthcare, cycle to work scheme, electric vehicle scheme, free breakfast and snacks, Udemy license and more.
May 02, 2026
Full time
About Pulsant Pulsant is a leading UK digital infrastructure provider, offering innovative edge infrastructure solutions through our PlatformEdge. With 14 strategically located data centres and a dedicated team of around 300 professionals (with an average tenure of 7 years), we support around 700 clients services across the UK with critical cloud, connectivity, and compute services. The role: The Data Centre Manager (DCM) is a senior onsite leadership role, responsible for the overall performance, safety, and operational excellence of 2 of Pulsant's Data Centre s (DC s) in the Newcastle upon Tyne region. This role oversees people management, facility operations, compliance, budgeting, and third party activity, ensuring a secure, efficient, and high availability environment for clients. The DCM partners closely with internal stakeholders to support client retention and growth and represents the site during client visits. Success is measured through client and team satisfaction, site uptime, energy efficiency (PUE), and effective cost control. One of the sites has recently had mechanical and electrical infrastructure upgrades and is a leading site for Pulsant in terms of PUE. More details on the sites are available in the links below: Key responsibilities: Lead, develop, and support the onsite team while role modelling company values and behaviours. Ensure full compliance with Health & Safety, security procedures, and industry accreditations. Oversee staffing, scheduling, and resourcing. Manage site budgets, control costs, and oversee both Opex and Capex expenditure. Own all maintenance activities, including PPM, contractor management, and service reviews. Drive energy efficiency initiatives and improvements in power and cooling performance. Manage incident, change, and problem processes, including producing accurate RCA reports. Coordinate rapid response to unplanned issues, engaging contractors when necessary. Provide high quality client service, technical support, and host client tours as needed. Collaborate with Project Management to deliver client requirements on time. Maintain a current risk register and ensure all site documentation is accurate and up to date. What / who we're looking for: Full UK driving licence and access to own vehicle. Data Centre industry experience, with strong technical understanding of data centre infrastructure. Experience of both 'hard' and 'soft' facility management (FM). Client facing experience, with strong commercial awareness (and ideally experience hosting site tours.) People management experience. Knowledge of relevant UK regulations, such as H&S legislation, ISO 27001, ISO 14000, PCI. We encourage applications even if you don t meet every single requirement - we value potential, leadership, and transferable experience. Pulsant offers: A supportive work environment with a focus on career growth, development, work life balance and well-being. A friendly, family-like atmosphere where almost half of the team have been with Pulsant for 5+ years Benefits include 5% matched pension contributions, private healthcare, cycle to work scheme, electric vehicle scheme, free breakfast and snacks, Udemy license and more.
