469 jobs found

The West Midlands Combined Authority (WMCA) is transforming the region, driving economic growth, creating jobs, delivering new homes, and improving journeys. Central to our work is the West Midlands Growth Plan, launched by Mayor Richard Parker in 2025, a 10 year blueprint to boost prosperity, create high-quality jobs, and raise living standards. By connecting national strategy with local delivery, we invest in people, businesses, infrastructure, and communities to maximise impact. Our goal is clear, grow the regional economy by £17 billion, positioning the West Midlands as a national leader in innovation, advanced manufacturing, and clean growth. We prioritise local needs, ensuring access to secure employment and safe, affordable housing. Every pound of public funding must deliver results, from major transport schemes to community grants, speed, efficiency, and inclusivity are essential. The Role: As Chief Financial Officer, you will be WMCA's principal financial adviser and statutory Section 73 Officer, providing strategic leadership and stewardship of public funds. You will translate the Growth Plan's ambitions into actionable financial decisions, supporting delivery teams, the Portfolio Management Office, and Strategy & Policy functions. Strong regional relationships are essential, enabling collaboration with local authorities, businesses, and public agencies. Your leadership will ensure finance drives transformation, delivers public value, and maintains the highest standards of governance while remaining bold, innovative, and forward looking. Key Accountabilities: Act as the designated Section 73 Officer, providing authoritative financial leadership and ensuring statutory and internal compliance. Oversee sound financial stewardship, including accurate statutory reporting and transparent financial disclosures. Shape and implement financial strategy aligned with organisational goals and public priorities. Lead planning, setting, and monitoring of the annual budget, ensuring compliance with regulatory, government, and grant requirements. Direct strategic financial planning and performance management, optimising budgets and productivity. Provide insight and scenario modelling to inform high level strategic decisions. Advise on risk management, investment, and new commercial ventures. Oversee financial operations, ensuring systems, processes, and teams are agile, commercially aware, and aligned with priorities. Collaborate with the Mayor, Members, and senior leaders to ensure robust governance and agile responses to economic, legislative, and political changes. Champion digital transformation within finance and across the organisation to enhance efficiency and transparency. Inspire and lead a high performing, inclusive finance team, fostering a culture of excellence, collaboration, and continuous improvement. Promote financial literacy across the organisation, equipping leaders with tools and insights for informed decisions. Build strong relationships with financial leaders across constituent authorities and stakeholders, promoting shared learning and best practice. Shape and influence organisational strategy, contributing to sustainability, innovation, inclusive growth, and digital transformation initiatives. Present assurance to ARAC and Overview & Scrutiny Committee on financial management and controls. The Successful Candidate Will: Be a fully qualified accountant with membership of a recognised professional body and a relevant postgraduate qualification. Possess significant experience in a senior statutory finance role, ideally as a Section 73 or Section 151 Officer, with responsibility for financial leadership, governance, and stewardship of public funds. Have extensive knowledge of local government statutory frameworks. Demonstrate highly developed leadership skills, managing and shaping high performing teams to deliver excellent outcomes. Have experience reporting to Senior Leaders and Elected Members. Be skilled in navigating sensitive political environments and managing diverse stakeholders. Possess extensive public sector financial management experience across finance, investment, and procurement functions relevant to a combined authority. Exhibit a track record of team leadership, empowerment, and motivation. Demonstrate confident decision making and problem solving in complex environments. Be a respected sector expert with a strong network, able to influence businesses, organisations, and stakeholders. Show political sensitivity and an ability to work across parties in the collaborative West Midlands public sector landscape. Possess excellent communication and influencing skills, conveying complex issues clearly to diverse audiences. Understand WMCA's strategic aims and the opportunities and challenges in developing regional policy. Demonstrate strong partnership skills to secure stakeholder commitment, sell ideas, articulate shared visions, and negotiate effectively. Have strategic awareness of WMCA's financial structure and the impact of decisions on value for taxpayers. Show proven ability to lead, influence, and challenge in fast paced, high pressure environments. We offer a comprehensive benefits package that includes: Local Government Pension Scheme (one of the most generous pension schemes in the UK). Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs). 28 days paid annual leave (with an option to purchase more) + Statutory days. EV car benefit scheme Healthcare plans. Discounted gym membership, will writing,andmortgage advice. An option to buy a bicycle, including e bikes and adapted pedal cycles, at a discounted rate. 3 daysof paid leave each year to volunteer. Interest-free financingthrough SmartTech to buy the latest technology Discounted shopping with over 2,000 big name retailers, and more. You can now also obtain a Costco membership through the WMCA. Boundlessunlocks unlimited entry to top rated UK attractions and loads of extra benefits and discounts. Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses. For more information, please visit the benefits page on our career site. How to apply: Create your Careers Account. Register with your name, email address, and a password. Build your Profile. Upload your CV to help populate your career and education details. Write your Supporting Statement. Make sure to address each of the required essential criteria. Submit your application. Do one final check and once complete, click submit. Anonymised Applications. Your uploaded CV won't be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It's your chance to showcase your skills and experience. Using Artificial Intelligence (AI) We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site. Reasonable adjustments. If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team (). Creating an inclusive workplace. WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We're a Disability Confident Employer with 'Leader' status, committed to interviewing applicants with disabilities who meet all the essential role criteria. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould. Right to Work in the UK Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Attached documents Chief Financial Officer - JD.pdf

We are looking for an experienced Senior Product Manager who will help partner with key Experian regions. You will drive productisation and scaling of the products in the Analytics portfolio in ESS, with a focus on Optimisation solutions. Reporting to the VP of Product Management, your responsibilities will include: Drive adoption and knowledge of Optimization solutions in ESS and the regions Be a Subject Matter Expert in the field of constrained mathematical optimisation Work with regional GTM teams on sales opportunities, including pre sales support. Deliver support for client implementations and ongoing usage Product Management for Optimize and other high profile global products, including management of PI processes and roadmap Lead and coordinate Proof of Concept projects in Analytics Understanding product and technical requirements and feasibility Determining product market fit for the local market Collaborating with data science, infrastructure and technology teams Driving business cases for investing in new and existing analytics products Work with regional teams on market sizing, revenue potential and profitability and Identify the resources and funding needed Create written business cases to obtain senior leadership support Create global product and commercial materials Produce sales collateral and pitch decks to support GTM activities Contribute to RFP responses and client proposals Partner with regional teams to secure initial beta clients for products and then scale Comfortable both as an individual contributor and a leader of a matrix team of marketing, technical and client delivery specialists in allocated region(s) Identify suitable early adopter clients Build strong cross functional relationships across teams engaged in delivering AIS to clients About Experian Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at Experience and Skills Product management experience gained from Financial Services, Technology/Telecoms, or Management Consulting, with a with a track record in applying analytics to address practical problems Experience deploying and delivering mathematical optimisation solutions in credit risk, marketing and collections Experience driving product vision, design, roadmap and go to market discussions Experience working with commercial materials, client proposals and business cases Comfortable driving daily business, technical, and design direction Familiar with a range of Agile methodologies including Scrum and Kanban, and applications in a product and software development context. Familiarity with data science methodologies and techniques, particularly Machine Learning, is desirable Additional Information Benefits package includes: Hybrid working - 40% office based Great compensation package and discretionary bonus Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave. Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering the list goes on. Experian's people first approach is award winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Grade: D/EB8

Lead FI Transaction Management - Director We are seeking a senior lending professional to join Transaction Management (TM) as Team Lead for our specialised lending activities to Financial Institutions. This role sits within the front office and covers Insurance Sector Finance, Funds Finance, and adjacent Private Markets driven opportunities. As Team Lead, you will operate in a player coach capacity-executing key transaction processes while guiding a team of experienced and junior bankers. You will work closely with client relationship managers, sector specialists, Credit Risk, Legal and Deal Execution to originate and execute lending transactions in a fast paced and dynamic environment. The role offers significant client exposure, responsibility across the full transaction lifecycle, and the opportunity to shape team capabilities and processes. Key Responsibilities Core Transaction Management Activities Prepare and process credit approval packages and supporting documentation. Build and review financial models, including sensitivity analyses. Run internal models (risk ratings, pricing) and coordinate with Risk Management. Support loan operations and ensure compliance with internal policies. Manage all aspects of deal closing including CPs and final documentation. Prepare marketing materials and lending analytics for clients. Review and negotiate term sheets. Analyse transaction structures and provide recommendations. Conduct business comparables, debt structure analysis and pricing reviews. Participate in client meetings, due diligence and transaction discussions. Ensure adherence to organisational policies across Risk, Legal and other functions. Identify and implement process improvements and efficiency opportunities. Team Lead Responsibilities Day to day leadership of the FI pillar within TM, including deal staffing and workflow oversight. Manage recruitment, performance appraisals, resource allocation and workload balancing. Oversee training and development of junior and mid level team members. Ensure consistently high quality output and policy compliance. Foster a cohesive, collaborative and inclusive team culture. Liaise with FI Sector colleagues on sector developments and opportunities. Drive idea generation for cross sell opportunities and client engagement. Oversee Greenlight memos, presentations and Risk Management discussions. Supervise internal modelling, pricing and risk appetite alignment. Partner with the Head of TM on strategic workstreams including outsourcing, process optimisation and operational enhancements. Qualifications Essential University degree in Finance, Economics, Accounting, Management, Engineering or related discipline. Desirable CFA designation. Experience & Knowledge Essential 8+ years of relevant banking experience at ING or a comparable international financial institution. Desirable Experience covering Financial Institutions (FI) clients. Personal Competencies Strong leadership and people development skills. Effective collaborator with an inclusive, cross cultural mindset. Demonstrated ability in both corporate and project finance loan origination and execution. Excellent credit skills and analytical capabilities; strong financial modelling understanding. Knowledge of debt capital markets. Confident communicator with strong presentation skills. Self motivated, resilient and able to manage multiple priorities in a deadline driven environment. High professional standards, strong work ethic and positive attitude.

ESG Risk Framework Co-ordinator - Vice President page is loaded ESG Risk Framework Co-ordinator - Vice Presidentlocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 10, 2026 (14 days left to apply)job requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. OVERVIEW OF THE DEPARTMENT/SECTION MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.Enterprise Risk Management ("ERM") is responsible for supporting the EMEA Chief Risk Officer to implement an effective risk management framework across the MUFG Bank and Securities EMEA business and providing a holistic view of the risks facing MUFG EMEA.The ERM department is split into five core teams that cover Risk Governance, Resilience, Enterprise Sustainability & Resolvability, Model Risk Management and Risk Planning. ERM Risk Governance maintain the enterprise-wide risk management framework, produce risk profile reporting for EMEA Risk governance forums, organise the EMEA Risk Management Committee, ensure EMEA and International Securities policies are maintained, manage the New Activity policy including new products, manage model risk governance, and facilitate EMEA Risk's climate & environmental risk materiality assessments. ERM Resilience are the second line of defence for Strategic Risk which includes Capital Risk, they perform integrated stress testing including climate and environmental scenarios, maintain the enterprise-wide risk appetite framework and report risk appetite to senior management. Enterprise Sustainability & Resolvability are the second line of defence for Reputational Risk which includes sustainability and ESG considerations including the development of Environmental Social and Governance ("ESG") risk management frameworks, they manage the recovery & resolution planning requirements for the UK entities, support the EMEA financial crisis management framework, and manage regulatory change for EMEA Risk owned prudential and regulatory requirements. EMEA Model Risk Management are the second line of defence for model risk, own and maintain the model risk management framework, and perform independent model validation for risk and pricing models. ERM Risk Planning support the CRO in delivering the EMEA Risk strategy and business plans, oversee the risk & control environment including control testing and independent control validation, and liaison to Head Office Risk teams. NUMBER OF DIRECT REPORTS 0, up to 3 shared resources reporting indirectly MAIN PURPOSE OF THE ROLE Oversee the development of the EMEA risk management framework for ESG in collaboration with partners in other regions, Tokyo, within EMEA and with the first line of defence. Understand evolving regulatory and other stakeholder expectations and propose solutions to management that will continue to promote EMEA and MUFG's ESG ambitions from both a business and risk perspective. Work closely with the Deputy Chief Sustainability Officer to ensure the risk framework meets the ambitions as agreed by the EMEA Sustainability Committee. Provide cover and support to other areas of the team and wider ERM responsibilities. KEY RESPONSIBILITIES Leading the development, enhancement and regular maintenance of the ESG risk management framework to keep up to date and in-line with industry best practice and Tokyo Head Office's Group approach, including risk appetite, policy and procedures, terms of reference, templates and reports. Work closely with each risk stripe to ensure ESG risk drivers are appropriately and proportionately reflected in their own risk management frameworks, and supporting their own development as needed. Work closely with other regions to align the EMEA framework with the group and ensure efficient use of resources and adopt leading practices within the group. Manage virtual and/or physical teams to deliver on project commitments. Carry out regulatory assessments of evolving regulations impacting the region to understand potential gaps and work with 1st line and other stakeholders to propose approaches to management that align with stakeholder expectations. Work with local teams within EMEA to oversee and support their local needs from an ESG risk management perspective. Delegate where requested for Head of Enterprise Sustainability & Resolvability or Deputy Chief Sustainability Officer at relevant forums. Support the development of ESG risk disclosures to meet regulatory and stakeholder expectations across the region. Test the ongoing effectiveness of controls in relation to our risk management framework for ESG and work with stakeholders to remediate any issues. Monitor evolving market practices by peer and other firms to be a Subject Matter Expert on ESG Risk Management Frameworks. Work with other teams within Enterprise Risk and more broadly to support the department's broader objectives and priorities, supporting cross team collaboration and cultural development. SKILLS AND EXPERIENCE Functional / Technical Competencies: The successful candidate will have relevant experience in one or more of the following key areas: ESG risk management Risk framework development within a financial services firm Regulatory assessments Project management experience in working with multiple stakeholders across different teams and offices PERSONAL REQUIREMENTS Excellent communication skills The ability to develop strong working relationships with stakeholders in different regions Results driven, with a strong sense of accountability A proactive, motivated approach The ability to operate with urgency and prioritise work accordingly Strong decision making skills, the ability to demonstrate sound judgement A structured and logical approach to work Strong problem solving skills Excellent interpersonal skills The ability to manage workloads and tight deadlines Excellent attention to detail and accuracy A calm approach to work, with the ability to perform well in a pressurised environment Excellent Microsoft Office skills PERFORMANCE AND DUTIES The role holder will be assessed in accordance with their employing entity's performance framework and process with relevant input obtained from the dual hatting entity as relevant.As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head. MANAGING CONFLICTS OF INTEREST The role holder will have responsibilities for both MUFG Bank and MUFG Securities EMEA plc. The role holder will be required to perform their duties

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Export & Agency Finance team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview: Trade and Working Capital Solutions ("TWCS") is a market leading, award-winning provider of cash management, cards, and trade solutions to financial institutions, public sector, and corporate clients around the world. With a global network spanning 100+ countries, we are uniquely positioned to service clients with complex local and cross-border interests, offering integrated reporting and management. One of the key divisions of TWCS is the Export & Agency Finance ("EAF") team. EAF arranges short, medium, and long-term structured financings with the support of Official Agencies, including export credit agencies ("ECAs"), development finance institutions (DFIs), and multilateral development banks (MDBs) for Citi's Banking and Commercial Banking client base. Operating as a global platform, EAF structures, arranges, underwrites, syndicates, and lends bespoke debt financings. These financings mitigate risk through credit and political risk support from Official Agencies, and/or provide access to their funding, lending, or interest support programs. EAF is executing a growth plan aimed at significantly increasing the volume of transactions originated and executed annually. To support this growth, EAF is establishing a new front-office Environmental & Social Specialist function, which will support the global team by analyzing the environmental and social aspects of EAF-financed projects, ensuring alignment with relevant international E&S standards, Citi's E&S policies, and Official Agency standards. The new role will coordinate closely with Citi's Environmental and Social Risk Management (ESRM) team, an independent entity responsible for ultimately approving the E&S risk profiles for each deal. Beyond new transactions, the role will oversee E&S issues arising from the existing portfolio, ensuring ongoing compliance with Citi's E&S policies and Official Agency requirements. The role will track and manage the E&S workstreams pre-mandate, during due diligence and during monitoring. The role will report to the Global Head of EAF and is for a Senior Vice President level candidate, based out of London. What you'll do: Lead and manage all Environmental & Social (E&S) requirements across the global EAF pipeline. Collaborate directly with the EAF front office team throughout the transaction lifecycle to conduct E&S reviews, ensuring adherence to World Bank and IFC Performance Standards, Equator Principles, Citi's E&S policies, and OECD Common Approaches (as utilized by ECAs). Identify and mitigate E&S risks within projects. This involves direct engagement with all relevant transaction stakeholders, including the Citi ESRM team, E&S consultants, borrowers, exporters, Official Agencies, and legal counsel. The role requires travel for site visits and providing ongoing monitoring services post-financial close. Act as the primary EAF contact with independent E&S consultants, including i) creating the Scope of Works for the appointment of E&S consultants, ii) overseeing the hiring process, iii) monitoring workload and timelines and iv) managing the consultant throughout the transaction lifecycle. Coordinate all activities with Citi's ESRM team to ensure optimal resource allocation and prioritization across both the new deal pipeline and existing portfolio management. Core Responsibilities: Implement strategy: Develop and implement strategies and processes for tracking and monitoring E&S requirements across: i) the global EAF pipeline of new transactions, and ii) the existing EAF loan portfolio. Coordinate with Citi's ESRM team: Coordinate all activities and resource allocation with the ESRM team on an ongoing basis to ensure effective coverage of all E&S issues pertinent to the EAF business. Manage E&S due diligence: Conduct E&S due diligence for complex EAF transactions across diverse geographies and sectors, including Public Sector, Metals & Mining, Shipping & Transportation, Power, Oil & Gas, Telecom, Infrastructure, Financial Institutions, Aviation and Defence. E&S Monitoring: Support the ESRM team in tracking and management of closed EAF transactions that require ongoing monitoring throughout the life of financing arrangements. This includes managing schedule of deal monitoring reports, review of Lender notifications/incident reports, feedback to E&S Consultants and Clients and engaging with other finance parties as needed. Risk Assessment: Review E&S risks against relevant international and local environmental standards, Citi's policies, and the OECD Common Approaches to the Environment. Provide Advice: Advise deal teams and clients on E&S risks and identify potential mitigants. Ensure any E&S issues emerging on existing transactions are promptly addressed with appropriate front office, middle office, and second line of defence colleagues to ensure loans remain compliant with Citi's policies and the requirements of the Official Agencies. Client Engagement: Attend client pitches, kick-off meetings, workshops, and site visits as necessary to support the origination, analysis, and arranging of new deals. Manage EAF's relationship with E&S consultants: Oversee the appointment and management of independent E&S consultants. Support revenue targets: Contribute to the delivery of the EAF annual revenue targets by supporting the front office team in pipeline execution. Minimize losses: Minimize losses on the existing portfolio by ensuring compliance of all existing loans with the policies and guarantee requirements of the Official Agencies. Stakeholder engagement: Proactively engage with all relevant internal and external stakeholders. This client-facing role involves direct interaction with borrowers, exporters, third-party E&S consultants, legal counsel, and E&S teams at Official Agencies. What we'll need from you: Demonstrated deep understanding of Export & Agency Finance, including extensive experience with Export Credit Agencies, Development Finance Institutions, and/or Multilateral Agencies. Strong E&S technical knowledge with a proven track record of identifying and analysing E&S risks for projects. An in-depth understanding of the World Bank and IFC Performance Standards, the Equator Principles, and the OECD Recommendation on Common Approaches for Officially Supported Export Credits and Environmental Social Due Diligence is essential. Comprehensive knowledge of Green Loan Principles, Sustainability-Linked Loan Principles, Social Loan Principles, relevant regulatory taxonomies, and Financed Emissions frameworks. Excellent interpersonal and communication skills with proven ability to manage external consultants. Highly collaborative team player with the ability to integrate seamlessly into a dynamic, rapidly growing, and fast-paced global business environment. Background in environmental and social consulting, environmental science/studies/policy as well as human rights expertise very helpful. What we can offer you: We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well, and save well. By joining Citi London, you will not only be part of a business with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretionary annual performance-related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Project and Program Management Job Family: Program Management Time Type: Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

Project Finance Escrow Sales Specialist - Treasury Services - Executive Director - London LONDON, LONDON, United Kingdom Job Information Job Identification Job Category Client Sales Business Unit Commercial & Investment Bank Posting Date 02/23/2026, 10:22 AM Locations 25 Bank Street, Canary Wharf, London, Greater London, E14 5JP, GB Apply Before 04/30/2026, 04:00 AM Job Schedule Full time Job Description The Global Escrow business provides independent third-party account solutions and is a century-old franchise in the US that has expanded its footprint to Europe, Africa, Asia (EMEA), and Latin America in recent years. Customers view us as a trusted and financially strong escrow agent and benefit from our global network, product expertise and unrivalled client service. The Project Finance Escrow Sales Specialist within the Global Escrow team, will be responsible for sales across the EMEA region and any wider offshore opportunities based in London. The key focus will be on commercializing our current and future Project & Infrastructure Finance capabilities in the region by increasing revenues and deal volume from various sales channels including investment bank origination teams, coverage bankers, financial advisers and sponsors directly. Aside from representing the product within the geographic coverage territory and providing the knowledge base for specific local developments, the role also acts as the liaison with the global Escrow team by bringing opportunities from the region into the broader business. Job Responsibilities: Deliver agreed sales and revenue targets for the region by acting in close coordination with the regional Project Finance Account Bank team as well as the local Payments and the Commercial and Investment Bank businesses. Manage client facing tasks in the region from sales planning, prospecting sales calls, delivering pitches and presentations, product-specific training, ongoing client management and acting as the local escalation point for client service issues within the assigned coverage which includes Corporates, Asset Managers, Infrastructure Funds and other influential sources of new business. Develop strong working relationship with regional leadership and other product teams to provide a 'joined up' approach in order to meet sales targets and manage client expectations. Negotiate fees, terms and conditions, and investment options on deals in conjunction with the product management, client services and liquidity teams, respectively. Manage end-to-end sales process inclusive of all KYC and Client On-boarding requirements, and CRM system updates. Liaise with clients and colleagues globally to develop and sell cross-border solutions, targeting outgoing deals. Act as the senior local representatives for matters related to Account Bank and Escrow products in the region. Identify capability gaps and specific local and/or market requirements to the product development team. Required qualifications, capabilities, and skills Ability to demonstrate a deep understanding and experience of the EMEA project & infrastructure finance market, sector and sub-sector requirements and to determine appropriate strategy for the product. Confidence to manage relationships with senior customer (including C-Suite) and intermediary executives as well as JPMorgan management in the region. Collaborative behavior to get internal support for business objectives and ensure high degree of teamwork to satisfy client expectations. A good understanding of risk and the ability to detect and highlight risk issues. Strong communication skills to effectively market and sell the product to internal and external parties. Graduate or undergraduate degree from a recognized university Significant banking, corporate trust, cash management and/or escrow experience. Relationship and prospect selling experience Preferred qualifications, capabilities, and skills Previous experience with and/or understanding of treasury services/cash management products would be beneficial About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. About the Team J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

Job Title : Site Quality Systems Leader Level: 5 Location: Cumbernauld Reports to: Quality Manager Contract: Permanent, on site Are you ready to Be Your Best Barr None? Lets Grow We are all about Being Your Best Barr None and having a career with real Moments that Matter! Employing around 850 people across the UK, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact. For 150 years AG Barr has been building great brands and is home to some of the nations favourite flavours. At our core is IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand, Boost making every moment better with a caffeine kick, hydration hit or tasty treat, and FUNKIN where real fruit means authentic taste. We also have a number of exciting owned brands within our portfolio including MOMA, which crafts quality oats into great tasting oat drinks and porridges. There's never been a better time to join us! What we're looking for As our Quality Systems Leader, you will be the backbone of our site's compliance and continuous improvement. We are looking for a proactive professional who thrives in a manufacturing environment and enjoys the balance of technical auditing and hands on team coaching. Supporting the Site Quality Manager and ensuring full compliance with food safety, quality and hygiene standards at the Cumbernauld manufacturing site, you will enable the delivery of the Company's quality strategy. This includes ensuring that products are made to agreed specifications, hygiene standards are maintained to the required level, the internal audit program is delivered along with root cause analysis and improvements to ensure industry best practice. Your responsibilities will include Driving improvement in food safety, quality systems & hygiene standards across the site, working with key stakeholders Leading and conducting quality. hygiene and microbiology related, investigations and troubleshooting To lead trend analysis data for quality & hygiene, including complaints and microbiology results To support the site with audits, assessment and other internal programmes. Ensure these are up to date, monitored and actions closed in a timely manner and robust. Complete analysis of trends in non conformance. To ensure site systems are robust and ready for external BRC audit at all times. Including site risk assessments, SOPs and OPLs. For audit, working with other functions (e.g. Learning and Development) so all processes needed are complaint to BRC standards, understood and robust. Working with support from the Group Quality Systems & Hygiene Manager, to play a proactive role in the improvement of procedures, equipment and processes to ensure they are fit for purpose and fit for the future within tight budget constraints. To lead and drive compliance of hygiene audits and standards To lead sites hygiene improvement and provide support and advice To Implement and train out all changes to CIP, hygiene and related standards across the site Deputise for Quality Team Leader where relevant and required. What you'll bring HNC level qualification or equivalent in a relevant scientific discipline with 3 years minimum quality experience. Soft Drink experience is advantageous. Experience working within an FMCG environment, ideally food and drink based Competent and experienced in Quality Systems and Internal audit. Proven teamworking skills with the ability to influence other functions in high impact situations In depth knowledge and understanding of HACCP, BRC, GMP standards Understanding of the relevant statutory regulations relating to food safety and quality Proficient in Google GSuite, Microsoft Office and related applications. Desirable: Food microbiological knowledge and understanding of industry standard micro testing methods. Including GLP's and accreditation standards. What we offer We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent. We look after our employees by offering a competitive salary and benefits package which includes; Annual bonus linked to business performance Defined contribution Pension Up to 34 days holiday Flexible holiday trading Flexible cash pot to spend on benefitsHealthcare Cash Plan Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc Life assurance Save as you earn scheme Staff sales discount Free AG Barr products throughout your working day and staff sales Annual salary review Ongoing professional development and access to Learning and Development programmes and content And much more! To find out more about what it is like to work for AG Barr, please visit our careers platform here. We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition. While we have highlighted our ideal requirements for this role, we are realistic that the successful candidate probably won't meet every single requirement in this advert, but we are big advocates of people growing in role. So even if you don't meet every single requirement, we encourage you to submit an application - you may be just what we are looking for! Apply now! Speculative CVs from agencies will not be accepted. Please note, we may close vacancies early where we receive significant numbers of applications, so apply now!

Business Unit: CS&O Fraud Salary range: £76,000 - £95,000 per annum DOE + Benefits Location: UK Hybrid - Glasgow, Gosforth, Edinburgh, Leeds, Chester, London, Birmingham Contract type: 12 Month Fixed Term Contract Our Team It's an exciting time for us as we grow our Economic Crime (PROTECT) team who have a critical role to play, keeping us and our customers safe. They are our first line of defence function and responsible for day-to-day fraud and financial crime risk identification, ownership, management and control.We've an exciting opportunity for an experienced fraud expert who will be responsible for leading our team of Advisory and Insight specialist to ensure effective external engagement, compliance advice, delivering insight and providing subject matter expertise to a varied portfolio of change initiatives. What you'll be doing Provide senior leadership within the Fraud Advisory and Insights function, deputising for the Head of Fraud Advisory and Insights. Leading engagement with key regulatory stakeholders such as FCA/PSR, including written responses, data request responses and face to face meetings. Providing expert advice into business-initiated projects which require a fraud risk assessment, balancing fraud risk appetite and customer outcomes. Act as an escalation point for a team of specialists in Change, Engagement, advice and Insights. Negotiate with and influence stakeholders at a senior level. Partnership with industry experts in creation of leading-edge capabilities to prevent fraud. Supporting the Head of Fraud Advisory and Insights with key integration journey activities. Supporting the effective engagement with 3rd party suppliers to ensure tools and solutions remain supported and deliver value for the business. Giving strategic direction to the development of Key Performance/Risk indicators and report automation opportunities. Ensuring fraud customer journey outcomes are in line with internal policies and regulatory requirements (Such as Consumer Duty, APP Reimbursement, Payment Services Regulation) We need you to have Significant experience assessing fraud risk within a Retail bank environment. Expert understanding and experience of relevant fraud and payment scheme legislation and effective industry lobbying. Significant experience assessing, implementing and advising on regulatory requirements. Experience of preparing reports and papers to influence senior stakeholders with excellent attention to detail. Gravitas to challenge and influence senior management to get the best outcome Deep fraud prevention expertise across all distribution channels and typologies A proven track record in providing strategic direction, leadership and coaching to highly specialist teams in a remote working environment. Analytical mindset with an understanding of data flows and management information production techniques. Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of theNationwide group,together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society.We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit We're in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at If you're successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead. Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks -we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

We're on a mission to back the UK's small businesses like no one else Small businesses are the backbone of the economy, and we're here to help them win. We've built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It's a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We're a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other's backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy Come and join a mission that matters! Read our Impact Report See our Trustpilot The role London (Hybrid) 3 days in the office Competitive Salary + Benefits We are looking for a Talent Acquisition Partner in our Talent Acquisition team. This role will sit across both data and business hiring covering a varied scope of positions such as Data Analytics, Credit Risk and Legal. Working in a hybrid capacity, the ideal candidate for this role will have experience hiring across both tech and commercial/business roles. Managing the full recruitment cycle end to end Advising and coaching Hiring Managers on how to attract and identify the right talent for their teams Partnering with relevant stakeholders to construct diverse hiring strategies Ensuring our recruitment methods are always appropriate and working on relevant projects within the TA team or with relevant Stakeholders to continually improve processes Utilising data to improve/refine hiring methods and to share key detail with stakeholders Effectively collaborate across the wider People team to ensure the best possible employee experience for new hires Representing our brand at events or through other creative sourcing strategies and tactics, finding untapped and diverse talent Being the subject matter expert for your hiring verticals and being able to effectively communicate and convey key hiring strategies, priorities and challenges to senior stakeholders and the wider business What we're looking for We value deep expertise, but a growth mindset and good energy are what really make our team click. We're a group that chooses to lift each other up and think smart every day. Proven track record of hiring top calibre candidates across both tech and commercial remits Comfortable working diligently to maintain data integrity Experience of creating hiring strategies to promote best practice across all areas of diversity (gender, ethnicity, social, sexuality, etc.) Proven ability to manage multiple stakeholder relationships, from Team Manager level to C-suite/Executive level Expertise leveraging in social networks services such as LinkedIn Recruiter, and job boards such as Welcome to the Jungle for recruiting efforts Experience of finding candidates directly and of managing agency relationships where necessary to ensure a positive experience of Funding Circle Excellent verbal, written and presentation skills and ability to communicate concisely with all levels including Senior Leadership Motivated to be part of a team and helping out across all hiring verticals when needed. We're a lean and agile team, and everyone needs to support each other & share best practices. We're building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you. Why join us? We back you to build an incredible career. As a flexible-first employer, we use a "best of both" approach. We'll see you in our London office to collaborate - with barista coffee and subsidised Just Eat lunches on us! Our Circler Proposition focuses on five areas: Flexibility: We provide a benefit allowance you can tailor to your own life and family. Health: This includes private medical and dental, health assessments, and access to a digital GP. Wealth: We offer life assurance, share schemes, and financial coaching. Development: You get a dedicated annual learning allowance to help you level up. Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans. We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family. Ready to join a mission that matters? We'd love to chat!

Full Time Legal Counsel - Real Estate - Real Estate Finance in healthcare at Shawbrook Bank in London, England, United Kingdom. Apply directly through the link below. At a glance: Work mode: Office Employment: Full Time Location: London, England, United Kingdom Core stack: Documentation, Efficiency, Security, Agile, AI What skills are required? Documentation, Efficiency, Security, Agile, AI. Company Description Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent.If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Job Description This role offers exposure to complex transactions and the chance to shape the Legal function's digital evolution. It combines front-line real estate finance work with the opportunity to drive smarter, tech-enabled ways of working that support the Bank's long-term growth strategy. To provide timely, commercially focused legal advice on real estate finance transactions, ensuring the Bank's objectives are delivered within its risk appetite. While primarily a legal position, the role carries a mandate to work with business and technology stakeholders to embed AI, self-help frameworks and digital tools, making legal support more efficient, scalable and sustainable as the Bank grows. Key Responsibilities Transactional Support Advise on a wide range of real estate finance and development finance matters. Together with external counsel, supporting the business with the review and negotiation of facility agreements, security documentation and ancillary contracts. Deliver clear, pragmatic advice that balances legal risk with commercial priorities. Support ad hoc lending matters across the wider portfolio requiring specialist legal input. Operational Efficiency and Change Partner with business and tech stakeholders to digitise legal workflows and automate standard documentation. Develop and implement self-help frameworks and guidance to enable business teams to manage lower-risk activities independently. Drive adoption of AI and digital tools that enhance responsiveness and streamline processes. Identify and deliver continuous improvements that professionalise and future prove Legal support. Governance and Risk Management Ensure advice and documentation align with the Bank's governance standards, policies and risk appetite. Manage relationships with external counsel, ensuring value for money and consistency of approach. Work closely with colleagues in the lending businesses and Technology teams to deliver joined up solutions. Contribute to knowledge sharing and the development of playbooks, templates and standard precedents. Model the Bank's values of building an exceptional customer franchise, fostering an innovative mindset to drive growth, and maintaining robust and sustainable platforms. Key Capabilities Commercial judgement: pragmatic and outcome oriented. Analytical strength: able to evaluate complex legal and structural issues. Collaboration: works effectively across teams and functions. Change orientation: proactive in identifying and delivering improvements. Accountability: takes ownership for delivery and standards. Qualifications Experience and Qualifications Qualified solicitor (England & Wales) Strong background in real estate finance gained in a leading law firm or financial institution. Exposure to financial services regulation would be an advantage or failing that a willingness to build regulatory expertise. Proven ability to manage complex secured lending transactions independently. Excellent drafting and negotiation skills with a solutions driven, commercial mindset. Comfortable engaging with senior stakeholders and managing competing priorities. Experience in process improvement, legal operations or technology enabled change is desirable Additional Information Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

We are looking for a Securitisation lawyer to join the EMEA Markets Practice Group of the Legal Department within the Commercial & Investment Bank. The role is in the Macro and SPG Legal team where you will work on a mixture of multi-asset, cross border term and conduit private and publicly financed securitisation and infrastructure transactions with particular exposure to innovative specialty lending and emerging market transactions. You will also work on collateralised loan obligation transactions and governance, transactional and regulatory issues connected with non-performing consumer credit debt portfolio purchases. As a Commercial and Investment Bank - Legal - Securitisation Lawyer - Vice President in the EMEA Legal Department you will have the opportunity to advise on a range of transactions, partnering closely with the business groups in London and across EMEA which originate, invest, trade and sell securitised products. You will also work with other control functions and Legal colleagues globally. You will identify and advise the business on legal, regulatory and cross-border issues and assist with the structuring, execution and documentation of transactions. Whilst the role is primarily transactional, members of the team are expected to have knowledge of UK and European regulations which impact securitised products and will play a key role in setting and maintaining documentation standards, internal policies, practice guidelines and the monitoring of legal, regulatory and documentation developments. Job responsibilities Providing general legal support and advice to the business. Working closely with the business from inception to the close of transactions, structuring transactions and reviewing transaction documentation. Identifying, raising and working to solve structuring, legal and regulatory issues affecting the business. Developing and managing relationships with external counsel in various jurisdictions and working closely with external counsel on those transactions for which they are engaged. Liaising with legal colleagues in other jurisdictions on cross-border transactions and with Compliance and other internal risk and control functions. Assisting and advising the business and colleagues in the Legal Department on regulatory change and implementation affecting the businesses we support. Driving process, documentation and efficiency improvements across the various areas of coverage. Required qualifications, skills and capabilities licensed to practice law in England & Wales or a similar jurisdiction has experience (4+ PQE) of securitised products is a genuine team player with strong organisational and communication skills and an ability to work both independently and as part of a team has good judgement and is able to identify risks and issues and elevate where appropriate is confident, well-organised and proactive and would enjoy working closely with Origination, Sales, Trading, Structuring and control functions has a strong interest in innovative transactional work and the ability to oversee multiple transactions simultaneously able to advise the business on regulatory and cross-border issues impacting multiple asset classes and has good commercial awareness a broad skill set that is adaptable to a range of securitised product transactions including new or novel asset classes ability to cope with a fast-paced, deadline-driven environment and multi-task About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. With large, global operations, the Legal team tackles complex issues and helps shape the regulations that affect the businesses. The group is organized into practice groups that align with the lines of business and corporate staff areas, which encourages collaboration on legal, regulatory and business developments as they arise.

Senior Assistant Customer Service Manager London • Posted 11 March 2025 Full time • Start ASAP Core role: This is a "hands on" role with staff reporting. The Senior ACSM has overall responsibility for assisting the CSM to manage the Centre/CSR(s) and ACSM and to meet the highest standard of customer service and renewals. The role is extremely varied, and you will be expected to handle multiple tasks. Key Responsibilities and Deliverables Customer Services Help your CSM, ACSM and CSR(s) including Meeting Room Coordinator to meet the highest standard of customer service and understand the needs of Centre customers. Effectively handle enquiries from clients, the Customer Service Manager and the management team. Work as one team with your CSM/ACSM/CSR(s) to deliver targets - including opening, closing and daily check standards. Ensuring the Centre building/facilities are of the expected high standards at all times. Support the client move in/move out procedures and turnaround of vacant offices/MRs with full completion of associated paperwork/administration & AML Compliance to schedule. Ensue preparation and maintenance of client files. Deal with and oversee the CSR(s) ability to handle customer/visitor enquiries professionally. Assist and ensure all secretarial/administrative/customer invoicing/chasing customer payments etc. are completed accurately. Get to know Centre customers and their businesses to promote business awareness and upselling opportunities. Ensure your Centre looks and is run professionally to meet the expectations of customers and their visitors by performing regular housekeeping checks. Liaise with suppliers to include instruction of maintenance works and ensuring costs are kept to a minimum. Handle all purchasing and Centre stock control, including Purchase Order's. Be trained in all AV equipment and handle all IT/Telephony (liaising with SilverLining) to successfully handle customer enquiries using the Orega portal where Applicable. Providing administrative support to the CSM and sales support to the Regional Sales Managers. Liaising with building management teams where applicable to ensure smooth relationships between all parties. CSR and ACSM Supervision Managing the daily and weekly tasks of the team ensuring all responsibilities are covered and high standards are met. Leading the morning and weekly team meeting. Dealing with telecoms enquiries to include moves & changes, faults and upkeep of data records. Assist in marketing by ensuring empty offices are set up to company show standards. Assisting in the process of the client move in by managing the inventories, issuing of keys & passes. Ensuring company standards are adhered to by conducting the Quality Standards Audit monthly. Oversee CSR(s) and ACSM on a day-to-day basis and manage the Centre/CSR(s) and ACSM in the absence of the CSM e.g. inform CSR(s) and ACSM the day's priority and delegate jobs as necessary. Conduct all 'Back to Work' interviews in conjunction with the CSM. Conduct and attend regular 1:1 review meetings with your CSR(s) and provide feedback to your CSM and HR manager. Ensure rota management to allow development time for your CSR(s). Ensure time for your own and your CSR(s) and ACSM personal development. Ensure Orega's Health & Safety policies/procedures are adhered to including Centre Fire Risk Assessment, PAT testing, Weekly Fire Testing etc. Providing training & support to junior staff and ACSM. Pursue personal development of skills and knowledge necessary for the effective performance of the role. Finance Manage all aspects of invoicing to include prebilling, billing, invoicing & account queries, direct debit collections and debt collection. Liaising with CSM for any credit note queries. Sales and Marketing Deliver centre tours in support of the CSM and ensure your CSR(s) and ACSM are trained to confidently handle tours on their own. Ensure CSR(s) and ACSM understand the main points of Orega Licence Agreements including T&C's and any usual special conditions/requests. Ensure Orega brand guidelines are adhered to in centre signage, email, standards and in producing any Orega branded documents. Health & Safety Ensure your team is reminded they have a legal responsibility and duty of care for the health and safety of themselves and others by adopting the safe working practices such that they do not put themselves, colleagues, clients or visitors at risk. Complete all relevant Edapp training courses. Essential Skills, Experience & Qualifications 2-3 years outstanding customer relationship skills. 1-2 years' experience of engaging in influencing client renewals and general finance is preferred. 1-2 years' experience in a commercial environment where you will have acquired good knowledge of service operations is a must. Willing to take on a team manager role. Ability to demonstrate systems monitoring and compliance is necessary. Confident communication and presentation skills. Curious and people oriented with the ability to engage customers and ask questions with ease. Excellent influencing skills and positivity is required. Computer literate and will to learn and show others how to use IT/Telephony is essential. Good at planning and organising. Competencies & Personal Attributes Outgoing, enthusiastic, honest and confident individual who possess the following attributes. PC Literate with advanced knowledge of Microsoft packages. Excellent team player, with the ability to manage and supervise junior staff. Confidence to interact with a range of clients up to Board level. The ability to multi-task. A proactive approach to the working environment. Ability to operate sensitively in multicultural environments and build effective working relations. Self motivated, excellent team player with strong (written and verbal) communication, interpersonal and diplomatic skills. Ability to maintain and control and perform during stressful situations. Is confident and at ease when handling customer/visitor enquiries. Positive and proactive energy. Initiative and proactivity. Attention to detail and great organisation. Limits of Authority Personnel, Financial, Operational No authority to appoint, discipline and dismiss employees. No authority to approve annual leave and absence. No authority to spend/commit Orega to spend within individual agreed limits. No authority to sign supplier agreements or contracts. Authority to suggest improvements to processes/procedures in consultation with your CSM. Senior Assistant Customer Services Manager should be competent in the following Orega processes: Sales Forecast Debt PMI TSR (Centre Applicable) Orega Portal (Centre Applicable) Support Renewals Move Out Meeting Room Virtual Office Northrow & AML Compliance Office RnD IRIS Ed App Training Opening and Closing building Health & Safety This job description is not limited to the responsibilities listed and the incumbent may be requested to perform other relevant duties as required by business needs. Orega confirms its commitment to equality of opportunities in all areas of its work. All individuals will be treated in a fair and equal manner in accordance with the law regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.