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Go back Gloucestershire Health and Care NHS Foundation Trust Team Administrator - Cheltenham Crisis Team The closing date is 18 March 2026 We love what we do and we think you will, too! At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people's own homes and in a range of other locations across the county. We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking 'what matters to you'. We're passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust. This is an exciting and varied opportunity to join our Cheltenham Crisis Team at Charlton Lane Hospital, as a Part Time Team Administrator for the Cheltenham Crisis Team. If you have a 'can do' attitude, and enjoy building good working relationships, we welcome your application. The post holder must possess a competent working knowledge of all Microsoft Office packages. Main duties of the job The role will include taking minutes at the team meeting, processing referrals and completing administration tasks for the Team Manager and Clinicians. On occasion typing up letters for the Crisis Consultant and making appointments for them and the Team. You will also be asked to support with some auditing and monitoring tasks for Team compliance's. You will be completing administration tasks on RiO, our patient computer system, as well as using other systems for example E-Roster, ESR and Centros Integra, training will be offered. You will also handle calls coming in to the Crisis Team and take appropriate messages in order to relay to the Clinical Team and Consultant. The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification. About us We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility,inclusivityand diversity, while providing a sense of belonging and trust. Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.In the latest staff survey, 61% of colleagues gave us their views.It was great to hear that: 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%. This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys. Job responsibilities To be responsible for a number of office systems including ordering stationery, petty cash, payment of invoices and fax / photocopier control. To provide a full and comprehensive administration / secretarial service. To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, propose changes to working practices to maximise efficiency / effectiveness of role. To produce copy and / or audio typing of correspondence, reports, presentations and spreadsheets, ensuring all documents are accurate and produced to a high standard. To use Microsoft Office packages to produce reports, spreadsheets, presentations, emails to a high quality standard. To handle all correspondence, including opening, redirecting, distribution and drafting replies to all mail. At times be responsible, in the Managers absence, for opening, actioning and responding to emails and other correspondence. To be responsible for day-to-day diary management, arranging and co-ordinating meetings and to resolve conflicting diary appointments. Person Specification QUALIFICATIONS GCSE level grade C education or equivalent Good literacy and numeracy skills NVQ Level 2 in administration or equivalent experience European Computer Driving Licence (ECDL) or equivalent Word Processing/Typing e.g. RSA II or equivalent NVQ Level 3 in administration or equivalent Minute taking Shorthand LENGTH AND / OR NATURE OF EXPERIENCE Proven experience of unsupervised administrative work in a busy office environment Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook Experience of using customer/patient information system Experience of accurate Data Inputting and Retrieval Experience of maintaining a comprehensive, logical computerised filing system Minute-taking Experience in information analysis and provision of statistical reports Touch typing Diary management Previous experience of working within the NHS Previous experience of working within mental health Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Gloucestershire Health and Care NHS Foundation Trust Address £24,937 to £26,598 a yearper annum, pro rata Contract Fixed term Duration 6 months Working pattern Part-time Reference number 327-26-128 Job locations