Social network you want to login/join with: Location: Southville, Bristol (Must live in the specific Geographic location) What is on offer to you? £50,000+ per year complete on-target earnings £20,000 to £27,000 Basic salary per year, dependent on experience One month of supplementary payments to support you whilst you build your pipeline, followed by a "business builder" scheme. A Company Car Career progression opportunities Main Purpose of the role: You will be responsible for building and developing the Estate Agency profile in a designated core area. Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. Using a nearby super hub office, you will value and convert market appraisal opportunities, supported by a marketing budget, and convert these properties into instructions. You will oversee the process to completion, utilizing the hub office staff for sales negotiation, sale progression, and admin tasks to manage the customer journey once the property is on the market. This is a unique and exciting role within the property sector. We seek candidates with at least 4+ years of Estate Agency experience who desire the responsibility to run their own area in an employed environment, with flexibility to work from home and in an office. The company offers excellent promotion and career development opportunities and is recognized as a leading estate agency brand in the UK. Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: This is a FULLY EMPLOYED position. Our Partners have the flexibility of a SELF-EMPLOYED model with full responsibility to become the best Estate Agent in their area. They provide end-to-end services from valuation to sale completion. Support: This is Not a Self-Employed Position. We provide extensive support, including learning and development, local property centre support, industry-leading technology, and marketing to build your brand locally. Our Partners: Ideal Partners have an entrepreneurial spirit and a desire to excel in their area. They grow their business through local relationships, business generation, personal branding, and delivering exceptional customer experiences. Benefits: This home-based role offers the security and benefits of employment, allowing flexible diary management to support customers at their convenience. Benefits include a competitive basic salary, uncapped commission, profit sharing, a company car or allowance, pension, and top industry training and coaching. Finer details: All interviews are conducted via video software. To proceed, you must: Have legal entitlement to live and work in the UK (per Immigration, Asylum and Nationality Act 2006) Provide evidence of your right to work in the UK
Mar 02, 2026
Full time
Social network you want to login/join with: Location: Southville, Bristol (Must live in the specific Geographic location) What is on offer to you? £50,000+ per year complete on-target earnings £20,000 to £27,000 Basic salary per year, dependent on experience One month of supplementary payments to support you whilst you build your pipeline, followed by a "business builder" scheme. A Company Car Career progression opportunities Main Purpose of the role: You will be responsible for building and developing the Estate Agency profile in a designated core area. Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. Using a nearby super hub office, you will value and convert market appraisal opportunities, supported by a marketing budget, and convert these properties into instructions. You will oversee the process to completion, utilizing the hub office staff for sales negotiation, sale progression, and admin tasks to manage the customer journey once the property is on the market. This is a unique and exciting role within the property sector. We seek candidates with at least 4+ years of Estate Agency experience who desire the responsibility to run their own area in an employed environment, with flexibility to work from home and in an office. The company offers excellent promotion and career development opportunities and is recognized as a leading estate agency brand in the UK. Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: This is a FULLY EMPLOYED position. Our Partners have the flexibility of a SELF-EMPLOYED model with full responsibility to become the best Estate Agent in their area. They provide end-to-end services from valuation to sale completion. Support: This is Not a Self-Employed Position. We provide extensive support, including learning and development, local property centre support, industry-leading technology, and marketing to build your brand locally. Our Partners: Ideal Partners have an entrepreneurial spirit and a desire to excel in their area. They grow their business through local relationships, business generation, personal branding, and delivering exceptional customer experiences. Benefits: This home-based role offers the security and benefits of employment, allowing flexible diary management to support customers at their convenience. Benefits include a competitive basic salary, uncapped commission, profit sharing, a company car or allowance, pension, and top industry training and coaching. Finer details: All interviews are conducted via video software. To proceed, you must: Have legal entitlement to live and work in the UK (per Immigration, Asylum and Nationality Act 2006) Provide evidence of your right to work in the UK
Head of New Partner Experience - UKI & EU Job ID: R20978 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our UKI and EU Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. If you are a strategic leader who thrives on building "best-in class" operations and is passionate about driving commercial success for independent businesses, this is the role for you. We're looking for a Head of New Partner Experience - UKI & EU based in our Manchester hub. Reporting to the SMB Commercial Director, you will lead a large scale team of managers and agents across four EU markets, overseeing the full lifecycle of our partners from the moment they join the platform. What You'll Be Doing You will balance high level strategic planning with a hands on approach to leadership, ensuring our partners are set up for long term success. Partner Obsession: Act as the champion for newly acquired partners. You will build and refine a contact centre model that prioritises impactful conversations, ensuring merchants understand how to fully leverage the Deliveroo platform. Commercial Strategy: Implement "sales through service" models. Your team will drive commercial outcomes-such as upsells and improved operational efficiency-that benefit both our partners and Deliveroo's bottom line. Defining the Future: Design and deploy a scalable servicing model. You will find the perfect equilibrium between high tech self serve tools and high impact human interactions. Leadership at Scale: Manage a multi layered team in Manchester, fostering a high performance and inclusive culture that handles everything from reactive support to proactive growth campaigns. Cross Functional Collaboration: Partner with global Tech and Ops teams to build the internal tools and contact strategies required to "move the needle" for our partners. Experimentation: Champion a "test and learn" culture, using data to evolve support strategies and prevent churn within the SMB base. What You'll Need to Thrive We are looking for a leader who can drive systemic change while maintaining high levels of employee engagement: Experience: 4+ years in a call centre or similar high volume environment with a focus on customer/partner experience. Experience in the restaurant or grocery sectors is highly desired. Leadership Mastery: The ability to manage a P&L and deliver results through scalable solutions without compromising team culture. Stakeholder Diplomacy: Strong negotiation skills and the resilience to challenge senior leadership to unlock resources for your team. Operational Rigor: Skilled in project management and task prioritisation within a fast moving daily operation. Communication: Exceptional ability to engage diverse audiences across different channels and international markets. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive High Impact Change: Own the strategy for thousands of independent partners across the UK, Ireland, and Europe. Entrepreneurial Pace: Work in a high growth startup environment where your ideas can be implemented at scale. Strategic Ownership: Lead the evolution of how Deliveroo supports its most diverse and vibrant partner segment. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our global workforce identify as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Work Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Mar 02, 2026
Full time
Head of New Partner Experience - UKI & EU Job ID: R20978 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our UKI and EU Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. If you are a strategic leader who thrives on building "best-in class" operations and is passionate about driving commercial success for independent businesses, this is the role for you. We're looking for a Head of New Partner Experience - UKI & EU based in our Manchester hub. Reporting to the SMB Commercial Director, you will lead a large scale team of managers and agents across four EU markets, overseeing the full lifecycle of our partners from the moment they join the platform. What You'll Be Doing You will balance high level strategic planning with a hands on approach to leadership, ensuring our partners are set up for long term success. Partner Obsession: Act as the champion for newly acquired partners. You will build and refine a contact centre model that prioritises impactful conversations, ensuring merchants understand how to fully leverage the Deliveroo platform. Commercial Strategy: Implement "sales through service" models. Your team will drive commercial outcomes-such as upsells and improved operational efficiency-that benefit both our partners and Deliveroo's bottom line. Defining the Future: Design and deploy a scalable servicing model. You will find the perfect equilibrium between high tech self serve tools and high impact human interactions. Leadership at Scale: Manage a multi layered team in Manchester, fostering a high performance and inclusive culture that handles everything from reactive support to proactive growth campaigns. Cross Functional Collaboration: Partner with global Tech and Ops teams to build the internal tools and contact strategies required to "move the needle" for our partners. Experimentation: Champion a "test and learn" culture, using data to evolve support strategies and prevent churn within the SMB base. What You'll Need to Thrive We are looking for a leader who can drive systemic change while maintaining high levels of employee engagement: Experience: 4+ years in a call centre or similar high volume environment with a focus on customer/partner experience. Experience in the restaurant or grocery sectors is highly desired. Leadership Mastery: The ability to manage a P&L and deliver results through scalable solutions without compromising team culture. Stakeholder Diplomacy: Strong negotiation skills and the resilience to challenge senior leadership to unlock resources for your team. Operational Rigor: Skilled in project management and task prioritisation within a fast moving daily operation. Communication: Exceptional ability to engage diverse audiences across different channels and international markets. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive High Impact Change: Own the strategy for thousands of independent partners across the UK, Ireland, and Europe. Entrepreneurial Pace: Work in a high growth startup environment where your ideas can be implemented at scale. Strategic Ownership: Lead the evolution of how Deliveroo supports its most diverse and vibrant partner segment. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our global workforce identify as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Work Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Join Our Growing Team as a Contact Centre Sales Agent! Step into a fast-paced, dynamic financial services company where teamwork, performance, and customer satisfaction are at the heart of everything we do. If you're motivated, ambitious, and love helping clients succeed, this could be your next career move! What You'll Do Handle inbound and outbound calls from warm leads with professionalism and ent click apply for full job details
Mar 02, 2026
Full time
Join Our Growing Team as a Contact Centre Sales Agent! Step into a fast-paced, dynamic financial services company where teamwork, performance, and customer satisfaction are at the heart of everything we do. If you're motivated, ambitious, and love helping clients succeed, this could be your next career move! What You'll Do Handle inbound and outbound calls from warm leads with professionalism and ent click apply for full job details
Every spring, customer demand ramps up and we support Karcher by bringing in experienced, resilient Customer Care Agents who can hit the ground running and deliver great outcomes under pressure. We've placed 4 new starters and we need 2 more! This is not a new team. You'll be joining an established, high performing Customer Care department of 14 experienced colleagues, providing additional support during Karcher's busiest period of the year. This role is offered on an initial 6 month contract starting March/April. While it's contract, Karcher is a progressive employer and permanent opportunities may arise for strong performers, subject to business needs. What you'll be doing This is a fast paced, high volume customer environment, where quality and output both matter Handling inbound customer queries by phone and email across pre and after-sales Accurately processing orders, payments, returns and repair requests Managing pricing, product information, stock and delivery queries Owning complaints end-to-end- resolving issues with accountability and empathy Liaising with logistics providers and internal teams to ensure timely resolutions Raising credit notes, arranging repairs and handling warranty queries Keeping systems updated and working to clear SLAs and KPIs You'll be trusted to manage your time well, stay calm under pressure, and see issues through properly even when customers are frustrated or demanding. What we're really looking for This role suits someone who isn't fazed by challenge. Confident, clear communicator with strong customer service experience Resilient and emotionally intelligent able to handle difficult conversations Comfortable working at pace with a strong focus on output and accuracy Organised, detail-driven and able to juggle multiple priorities Confident using IT systems (SAP / Google Workspace experience is useful but not essential) If you've worked in contact centres, customer service, retail support or service operations, and you know what it's like to perform when the pressure is on, you'll feel at home here. What's in it for you Starting Salary: 25,000 Contract: 6 months (starting asap ideally March/April) Hours: Monday-Friday, 8:30am-5pm Holidays: 32 days (including bank holidays) Hybrid working: 2 days per week once fully trained Training: Structured onboarding programme Benefits: Pension, health plan, critical illness cover, sick pay, staff discounts Workplace: Modern offices, strong culture, respected brand, supportive team
Mar 02, 2026
Contractor
Every spring, customer demand ramps up and we support Karcher by bringing in experienced, resilient Customer Care Agents who can hit the ground running and deliver great outcomes under pressure. We've placed 4 new starters and we need 2 more! This is not a new team. You'll be joining an established, high performing Customer Care department of 14 experienced colleagues, providing additional support during Karcher's busiest period of the year. This role is offered on an initial 6 month contract starting March/April. While it's contract, Karcher is a progressive employer and permanent opportunities may arise for strong performers, subject to business needs. What you'll be doing This is a fast paced, high volume customer environment, where quality and output both matter Handling inbound customer queries by phone and email across pre and after-sales Accurately processing orders, payments, returns and repair requests Managing pricing, product information, stock and delivery queries Owning complaints end-to-end- resolving issues with accountability and empathy Liaising with logistics providers and internal teams to ensure timely resolutions Raising credit notes, arranging repairs and handling warranty queries Keeping systems updated and working to clear SLAs and KPIs You'll be trusted to manage your time well, stay calm under pressure, and see issues through properly even when customers are frustrated or demanding. What we're really looking for This role suits someone who isn't fazed by challenge. Confident, clear communicator with strong customer service experience Resilient and emotionally intelligent able to handle difficult conversations Comfortable working at pace with a strong focus on output and accuracy Organised, detail-driven and able to juggle multiple priorities Confident using IT systems (SAP / Google Workspace experience is useful but not essential) If you've worked in contact centres, customer service, retail support or service operations, and you know what it's like to perform when the pressure is on, you'll feel at home here. What's in it for you Starting Salary: 25,000 Contract: 6 months (starting asap ideally March/April) Hours: Monday-Friday, 8:30am-5pm Holidays: 32 days (including bank holidays) Hybrid working: 2 days per week once fully trained Training: Structured onboarding programme Benefits: Pension, health plan, critical illness cover, sick pay, staff discounts Workplace: Modern offices, strong culture, respected brand, supportive team
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Feb 28, 2026
Full time
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Why Harvey At Harvey, we're transforming how legal and professional services operate - not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle - from early thinking to long-term outcomes. We stay close to our customers - from leadership to engineers - and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You'll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You'll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey's strategic partnerships. What You'll Do Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions. Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work. Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates. Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI. Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions. Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform What You Have Ideal candidates for the Enterprise CSM role at Harvey can demonstrate comfort and experience with the following qualifications: 3-4+ years in customer-owning roles at tech or SaaS platforms Adapting seamlessly in the face of high-speed change and growth Strategic planning, revenue-based prioritization Managing customer-facing projects and timelines Running in-person meetings w/ executives Mapping an organization and influencing stakeholders Driving key customer metrics and outcomes Owning a revenue, expansion, and renewal target Demonstrating a strong point of view and proactive self-management Working cross-functionally with Product and Sales teams Please find our UK applicant privacy notice here. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing
Feb 28, 2026
Full time
Why Harvey At Harvey, we're transforming how legal and professional services operate - not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle - from early thinking to long-term outcomes. We stay close to our customers - from leadership to engineers - and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You'll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You'll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey's strategic partnerships. What You'll Do Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions. Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work. Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates. Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI. Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions. Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform What You Have Ideal candidates for the Enterprise CSM role at Harvey can demonstrate comfort and experience with the following qualifications: 3-4+ years in customer-owning roles at tech or SaaS platforms Adapting seamlessly in the face of high-speed change and growth Strategic planning, revenue-based prioritization Managing customer-facing projects and timelines Running in-person meetings w/ executives Mapping an organization and influencing stakeholders Driving key customer metrics and outcomes Owning a revenue, expansion, and renewal target Demonstrating a strong point of view and proactive self-management Working cross-functionally with Product and Sales teams Please find our UK applicant privacy notice here. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing
Join Our Growing Team as a Contact Centre Sales Agent! Step into a fast-paced, dynamic financial services company where teamwork, performance, and customer satisfaction are at the heart of everything we do. If you're motivated, ambitious, and love helping clients succeed, this could be your next career move! What You'll Do Handle inbound and outbound calls from warm leads with professionalism and enthusiasm Upsell financial products and investment solutions to meet client needs Deliver outstanding customer service and build lasting client relationships Work towards individual and team sales targets Complete a fully paid, 2-week training program to set you up for success Who We're Looking For Experience in inbound/outbound sales (call centre experience preferred) Confident communicator with top-notch customer service skills Target-driven, self-motivated, and ready to thrive in a busy environment Comfortable working in a high-call, fast-paced setting Basic knowledge of financial products is a bonus, but not essential What We Offer 25,000 basic salary plus commission - your success pays! Excellent company benefits Fully office-based with a supportive team environment Monday-Friday schedule (9:00-5:30 / 10:00-6:30 alternating weeks) Start date: March 2026 If you're ready to take your sales career to the next level and make a real impact, apply now and join a team that truly values growth and achievement! Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Feb 27, 2026
Full time
Join Our Growing Team as a Contact Centre Sales Agent! Step into a fast-paced, dynamic financial services company where teamwork, performance, and customer satisfaction are at the heart of everything we do. If you're motivated, ambitious, and love helping clients succeed, this could be your next career move! What You'll Do Handle inbound and outbound calls from warm leads with professionalism and enthusiasm Upsell financial products and investment solutions to meet client needs Deliver outstanding customer service and build lasting client relationships Work towards individual and team sales targets Complete a fully paid, 2-week training program to set you up for success Who We're Looking For Experience in inbound/outbound sales (call centre experience preferred) Confident communicator with top-notch customer service skills Target-driven, self-motivated, and ready to thrive in a busy environment Comfortable working in a high-call, fast-paced setting Basic knowledge of financial products is a bonus, but not essential What We Offer 25,000 basic salary plus commission - your success pays! Excellent company benefits Fully office-based with a supportive team environment Monday-Friday schedule (9:00-5:30 / 10:00-6:30 alternating weeks) Start date: March 2026 If you're ready to take your sales career to the next level and make a real impact, apply now and join a team that truly values growth and achievement! Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high speed journey. Purpose of the Role This is a 12 month fixed term role, based on full time on site in Edinburgh. As part of a fast moving Customer Service Operations function, the Real Time Analyst plays a critical role in improving how real time operations are planned, managed, and optimised. The Real Time Analyst will play a key role in strengthening and modernising real time operations, with a clear focus on driving automation and operational optimisation. Beyond managing live performance, this role is responsible for identifying opportunities to simplify workflows, reduce manual intervention, and embed automation into real time decision making processes. Working closely with Operations, Workforce Management, and Technology partners. The role will proactively review current ways of working and champion scalable, automated solutions that improve efficiency, consistency, and service performance. Success will be measured not only by daily operational stability, but by the sustainable improvements and automation gains delivered over time. What you will do as a Real Time Analyst at Trainline Real-Time Performance & Optimisation Own real time operational performance, overseeing queues, agent adherence, and service levels Ensure schedules, breaks, and activity management are applied consistently to support productivity and SLAs Lead intraday decision making with a focus on improving outcomes and reducing repeat issues Operational Improvement & Insight Analyse real time and intraday data to identify trends, bottlenecks, and systemic inefficiencies Drive and deliver improvements to real time processes, controls, and decision frameworks Translate insight into clear, actionable recommendations for Operations and Planning leaders Embed learning from intraday performance into playbooks and ways of working Leadership & Collaboration Partner with Team Managers to improve shared understanding of real time priorities and trade offs Take ownership of WFM KPIs and performance outcomes, clearly communicating actions and expectations Reporting & Governance Deliver concise, insight led performance updates to senior stakeholders Lead regular operational forums focused on performance, risks, and improvement actions Maintain strong governance around real time decisions, escalations, and accountability Complete a review of all reporting and management information outputs and make recommendations on how to automate these. We'd love to hear from you if you have Significant experience in contact centre real time oversight Strong analytical skills with the ability to interpret data and turn insight into action Confidence making decisions under pressure and balancing customer experience with efficiency Excellent communication skills, able to influence at all levels Proactive, improvement oriented mindset with a focus on making things work better over time Good stakeholder management skills Preferred Experience with cloud based telephony / CRM platforms and Calabrio Experience working with Tableau or similar reporting tools Background in scheduling, shrinkage, or broader workforce planning Experience driving process improvements within real time or operational environments Why Join Trainline Opportunity to shape and improve real time operations in a complex, high volume environment A role with genuine influence on customer experience and operational efficiency More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12 week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail Own It - We focus on every customer, partner and journey Travel Together - We're one team Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Feb 27, 2026
Full time
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high speed journey. Purpose of the Role This is a 12 month fixed term role, based on full time on site in Edinburgh. As part of a fast moving Customer Service Operations function, the Real Time Analyst plays a critical role in improving how real time operations are planned, managed, and optimised. The Real Time Analyst will play a key role in strengthening and modernising real time operations, with a clear focus on driving automation and operational optimisation. Beyond managing live performance, this role is responsible for identifying opportunities to simplify workflows, reduce manual intervention, and embed automation into real time decision making processes. Working closely with Operations, Workforce Management, and Technology partners. The role will proactively review current ways of working and champion scalable, automated solutions that improve efficiency, consistency, and service performance. Success will be measured not only by daily operational stability, but by the sustainable improvements and automation gains delivered over time. What you will do as a Real Time Analyst at Trainline Real-Time Performance & Optimisation Own real time operational performance, overseeing queues, agent adherence, and service levels Ensure schedules, breaks, and activity management are applied consistently to support productivity and SLAs Lead intraday decision making with a focus on improving outcomes and reducing repeat issues Operational Improvement & Insight Analyse real time and intraday data to identify trends, bottlenecks, and systemic inefficiencies Drive and deliver improvements to real time processes, controls, and decision frameworks Translate insight into clear, actionable recommendations for Operations and Planning leaders Embed learning from intraday performance into playbooks and ways of working Leadership & Collaboration Partner with Team Managers to improve shared understanding of real time priorities and trade offs Take ownership of WFM KPIs and performance outcomes, clearly communicating actions and expectations Reporting & Governance Deliver concise, insight led performance updates to senior stakeholders Lead regular operational forums focused on performance, risks, and improvement actions Maintain strong governance around real time decisions, escalations, and accountability Complete a review of all reporting and management information outputs and make recommendations on how to automate these. We'd love to hear from you if you have Significant experience in contact centre real time oversight Strong analytical skills with the ability to interpret data and turn insight into action Confidence making decisions under pressure and balancing customer experience with efficiency Excellent communication skills, able to influence at all levels Proactive, improvement oriented mindset with a focus on making things work better over time Good stakeholder management skills Preferred Experience with cloud based telephony / CRM platforms and Calabrio Experience working with Tableau or similar reporting tools Background in scheduling, shrinkage, or broader workforce planning Experience driving process improvements within real time or operational environments Why Join Trainline Opportunity to shape and improve real time operations in a complex, high volume environment A role with genuine influence on customer experience and operational efficiency More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12 week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail Own It - We focus on every customer, partner and journey Travel Together - We're one team Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Steven Eagell Limited
Northampton, Northamptonshire
Sales Executive - Toyota Northampton Reference Number - Location Toyota Northampton Working Hours Full Time Salary £55,000 OTE Closing Date 05/03/2026 Industry leading basic salary of £25,000 with a guaranteed £30,000 in your first year and £55,000 OTE We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world's largest automotive brand. The Steven Eagell Group is an award winning employer and Europe's largest Toyota and Lexus retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers. We are currently expanding our business and are now offering an exciting opportunity to join the team, as Sales Executive at our Northampton branch. We will provide excellent training and genuine career progression opportunities in return. Please note: previous experience in an automotive sales role is required Does this sound like you? Excellent customer service skills and enjoys working with people. Able to take initiative and ownership of issues; is proactive, has a 'can-do' attitude. Able to multi task and switch quickly between tasks. Willingness to learn, develop and keep up to date with complex/ technical/product information. Strong organisational and prioritisation skills. Is a team player and offers help and support to others. Highlights of this role include: Talks with and listens to customers to build rapport and understands their requirements. You will build trust, communicate effectively and surpass our customer's expectations, whilst providing a service based experience. In essence you will ensure that our customer's buying experience is industry leading, in line with our standards. Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through a test drive. Uses in depth product knowledge to guide the customer towards the best choice for them. Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers (e.g. attending to Aftersales customers, with the aim of obtaining new business). Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. Fleet Sales). In return: Car Benefit Scheme after successful completion of a probation period 30 days off per annum Company pension scheme Access to high street discounts through Perk Box Access to medical cover through Simply Health If the role is of interest and you are ready to embark on the next steps in your career here with us at Steven Eagell then please apply now! Privacy notice: At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. You can see how we process your data and understand your rights, here. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may opt out at any time by emailing If you don't hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest. Whatever your question or feedback we are here to help. So please feel free to contact us Reg Office: Steven Eagell Limited10 Queen Street PlaceLondonEC4R 1AG Reg. Company Number: VAT Reg. No. Financial Disclosure Steven Eagell Limited is authorised and regulated by the Financial Conduct Authority (FCA Reference Number 671531) as a credit broker. We are not a lender or an independent financial advisor. In the first instance, we will introduce you to Preferred lender and provide you with information regarding the finance products available to enable you to decide whether a particular finance product from Preferred lender is right for you based on the information provided. In the event that Preferred lender is not able to provide credit, we will refer you to another trusted credit broker already known to us. This credit broker will attempt to source credit for you through an alternative panel of lenders. You are not required to use Preferred lender or any other lender introduced by our trusted broker. We do not charge you a fee for an introduction to Preferred lender or to our trusted broker but we will receive a commission if you use their services, this is normally a fixed fee or a fixed percentage of the amount you borrow. The level of commission will vary dependant on the product and the lender that you use. We will inform you of the amount of commission that we will earn in good time before the finance agreement is entered into and ask you to consent to its payment. You do not have to take our finance. You can arrange funding of your vehicle elsewhere and in some cases it may be cheaper. Steven Eagell Limited is also an appointed representative of Ingeni Services Group Limited, Unit 11, Atlas Works, Foundry Lane, Earls Colne, Colchester, CO6 2TE, which is authorised and regulated by the Financial Conduct Authority. Ingeni Services Limited's (FCA Reference Number 747381) Ingeni Services Group Limited business is to act as an agent on behalf of the insurer for insurance distribution activities only. We do not charge you a fee for our services as an insurance intermediary. We will earn a commission from the insurance provider for introducing you to them. The nature or level of commission we receive will not alter our advice to you and will depend on the product that you purchase. For full details of our FCA Commission Status Disclosure please here
Feb 27, 2026
Full time
Sales Executive - Toyota Northampton Reference Number - Location Toyota Northampton Working Hours Full Time Salary £55,000 OTE Closing Date 05/03/2026 Industry leading basic salary of £25,000 with a guaranteed £30,000 in your first year and £55,000 OTE We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world's largest automotive brand. The Steven Eagell Group is an award winning employer and Europe's largest Toyota and Lexus retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers. We are currently expanding our business and are now offering an exciting opportunity to join the team, as Sales Executive at our Northampton branch. We will provide excellent training and genuine career progression opportunities in return. Please note: previous experience in an automotive sales role is required Does this sound like you? Excellent customer service skills and enjoys working with people. Able to take initiative and ownership of issues; is proactive, has a 'can-do' attitude. Able to multi task and switch quickly between tasks. Willingness to learn, develop and keep up to date with complex/ technical/product information. Strong organisational and prioritisation skills. Is a team player and offers help and support to others. Highlights of this role include: Talks with and listens to customers to build rapport and understands their requirements. You will build trust, communicate effectively and surpass our customer's expectations, whilst providing a service based experience. In essence you will ensure that our customer's buying experience is industry leading, in line with our standards. Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through a test drive. Uses in depth product knowledge to guide the customer towards the best choice for them. Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers (e.g. attending to Aftersales customers, with the aim of obtaining new business). Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. Fleet Sales). In return: Car Benefit Scheme after successful completion of a probation period 30 days off per annum Company pension scheme Access to high street discounts through Perk Box Access to medical cover through Simply Health If the role is of interest and you are ready to embark on the next steps in your career here with us at Steven Eagell then please apply now! Privacy notice: At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. You can see how we process your data and understand your rights, here. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may opt out at any time by emailing If you don't hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest. Whatever your question or feedback we are here to help. So please feel free to contact us Reg Office: Steven Eagell Limited10 Queen Street PlaceLondonEC4R 1AG Reg. Company Number: VAT Reg. No. Financial Disclosure Steven Eagell Limited is authorised and regulated by the Financial Conduct Authority (FCA Reference Number 671531) as a credit broker. We are not a lender or an independent financial advisor. In the first instance, we will introduce you to Preferred lender and provide you with information regarding the finance products available to enable you to decide whether a particular finance product from Preferred lender is right for you based on the information provided. In the event that Preferred lender is not able to provide credit, we will refer you to another trusted credit broker already known to us. This credit broker will attempt to source credit for you through an alternative panel of lenders. You are not required to use Preferred lender or any other lender introduced by our trusted broker. We do not charge you a fee for an introduction to Preferred lender or to our trusted broker but we will receive a commission if you use their services, this is normally a fixed fee or a fixed percentage of the amount you borrow. The level of commission will vary dependant on the product and the lender that you use. We will inform you of the amount of commission that we will earn in good time before the finance agreement is entered into and ask you to consent to its payment. You do not have to take our finance. You can arrange funding of your vehicle elsewhere and in some cases it may be cheaper. Steven Eagell Limited is also an appointed representative of Ingeni Services Group Limited, Unit 11, Atlas Works, Foundry Lane, Earls Colne, Colchester, CO6 2TE, which is authorised and regulated by the Financial Conduct Authority. Ingeni Services Limited's (FCA Reference Number 747381) Ingeni Services Group Limited business is to act as an agent on behalf of the insurer for insurance distribution activities only. We do not charge you a fee for our services as an insurance intermediary. We will earn a commission from the insurance provider for introducing you to them. The nature or level of commission we receive will not alter our advice to you and will depend on the product that you purchase. For full details of our FCA Commission Status Disclosure please here
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Hybrid Role - Manchester based (3 days a week) Overview Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. As a member of the Merchant Leadership team you will bring significant experience to the group, sharing industry knowledge and applying this in the on going development of the service. You will be regularly required to discuss performance with Deliveroo's SLT, are comfortable in communicating with C suite, and are able to break down complex problems for discussion. Role As Head of Merchant Excellence you will be responsible for owning the strategy in delivering world class service to our partners, working with colleagues in other departments (i.e. Product, Legal, People, etc.) to influence the development of Product and Policies which will further advance the department's strategic goals. As an experienced Operations leader, you will set department level targets for the team, and follow these through to achievement. Your team consists of c.80 enthusiastic frontline colleagues predominantly based in our contact centres in Manchester & Italy; the teams are led by a functional management team that reports to you. To deliver your goals, you will collaborate closely with cross functional teams including Partner policy, Product; Operational excellence and Finance as well as working with your peers on the Commercial Leadership team responsible for our National Account partners. What you'll be doing Recommend the strategy (In house vs outsource, site selection etc.) behind the Partner Operations service, and be accountable for global performance, ensuring consistent delivery of KPI metrics. Partner with Product and Tech teams in the development of future roadmap initiatives, providing guidance around channel strategy (Agent vs Self Service), agent system pain points, and identifying opportunities for future operational efficiency improvements. Design the framework for Partner Operations managers to operate within, ensuring suitable monitoring of performance, and vendors are held accountable to performance. Manage performance of your direct report, ensuring support and motivation is provided regularly through 1 1's, performance reviews, team meetings etc. Review and action improvement plans on the employee satisfaction survey. Provide leadership and make strategic decisions to contribute to the delivery of the department's objectives. Own deep dives and lead updates for the senior leadership team and Exec stakeholders on specific issues. Relentlessly drive performance by surfacing issues across our operations and influencing stakeholders to address them. Develop key stakeholder relationships with local market senior management, building trust in your business areas and taking forward feedback on areas for opportunity in the market. Lead and develop the people within the Partner Operations team, fostering a high performance culture inclusive of experimentation and continuous learning. Be part of a 24/7 on call rota, roughly 2 weeks per quarter. Requirements A significant amount of relevant experience in a senior leadership contact centre or related operational leadership at scale in an international, multi centre setup. Strategic mindset and ability to influence with exceptional communication and relationship building skills. Confident in managing multiple stakeholders of different levels. Exceptionally strong operations background with broad experience in building and scaling customer care organisations in fast paced, operationally complex, consumer facing businesses, supporting international customers across a variety of channels. Experience managing team managers / team leaders while being able to implement performance management initiatives. Detailed and action orientated, with experience of leading performance improvement projects. Is comfortable leading crucial business updates and can speak up when working with more senior stakeholders and partners. Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems. Takes personal accountability for quality and accuracy of their work. Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential. Has the ability to write clear and concise project documents, easily comprehensible by individuals at all levels of seniority. A competitive and comprehensive compensation and benefits package. Compensation We aim to pay every employee competitively for the role they are performing in their respective location. Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support. Up to 5% matched pension contributions. Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success. Food Free Deliveroo Plus: free delivery and access to special offers. Team lunches from the best local restaurants. Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo. One day of paid leave per year to volunteer with a registered charity. Funded single cover healthcare on our core plan, with the option to add family members at own cost. On site gym (HQ), discounted external gym membership. Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass. Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments. Life assurance. Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment. Excellent kit to enable working from home and a parent friendly working culture. Access to free mortgage advice. Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel. Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content. Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions.
Feb 24, 2026
Full time
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Hybrid Role - Manchester based (3 days a week) Overview Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. As a member of the Merchant Leadership team you will bring significant experience to the group, sharing industry knowledge and applying this in the on going development of the service. You will be regularly required to discuss performance with Deliveroo's SLT, are comfortable in communicating with C suite, and are able to break down complex problems for discussion. Role As Head of Merchant Excellence you will be responsible for owning the strategy in delivering world class service to our partners, working with colleagues in other departments (i.e. Product, Legal, People, etc.) to influence the development of Product and Policies which will further advance the department's strategic goals. As an experienced Operations leader, you will set department level targets for the team, and follow these through to achievement. Your team consists of c.80 enthusiastic frontline colleagues predominantly based in our contact centres in Manchester & Italy; the teams are led by a functional management team that reports to you. To deliver your goals, you will collaborate closely with cross functional teams including Partner policy, Product; Operational excellence and Finance as well as working with your peers on the Commercial Leadership team responsible for our National Account partners. What you'll be doing Recommend the strategy (In house vs outsource, site selection etc.) behind the Partner Operations service, and be accountable for global performance, ensuring consistent delivery of KPI metrics. Partner with Product and Tech teams in the development of future roadmap initiatives, providing guidance around channel strategy (Agent vs Self Service), agent system pain points, and identifying opportunities for future operational efficiency improvements. Design the framework for Partner Operations managers to operate within, ensuring suitable monitoring of performance, and vendors are held accountable to performance. Manage performance of your direct report, ensuring support and motivation is provided regularly through 1 1's, performance reviews, team meetings etc. Review and action improvement plans on the employee satisfaction survey. Provide leadership and make strategic decisions to contribute to the delivery of the department's objectives. Own deep dives and lead updates for the senior leadership team and Exec stakeholders on specific issues. Relentlessly drive performance by surfacing issues across our operations and influencing stakeholders to address them. Develop key stakeholder relationships with local market senior management, building trust in your business areas and taking forward feedback on areas for opportunity in the market. Lead and develop the people within the Partner Operations team, fostering a high performance culture inclusive of experimentation and continuous learning. Be part of a 24/7 on call rota, roughly 2 weeks per quarter. Requirements A significant amount of relevant experience in a senior leadership contact centre or related operational leadership at scale in an international, multi centre setup. Strategic mindset and ability to influence with exceptional communication and relationship building skills. Confident in managing multiple stakeholders of different levels. Exceptionally strong operations background with broad experience in building and scaling customer care organisations in fast paced, operationally complex, consumer facing businesses, supporting international customers across a variety of channels. Experience managing team managers / team leaders while being able to implement performance management initiatives. Detailed and action orientated, with experience of leading performance improvement projects. Is comfortable leading crucial business updates and can speak up when working with more senior stakeholders and partners. Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems. Takes personal accountability for quality and accuracy of their work. Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential. Has the ability to write clear and concise project documents, easily comprehensible by individuals at all levels of seniority. A competitive and comprehensive compensation and benefits package. Compensation We aim to pay every employee competitively for the role they are performing in their respective location. Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support. Up to 5% matched pension contributions. Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success. Food Free Deliveroo Plus: free delivery and access to special offers. Team lunches from the best local restaurants. Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo. One day of paid leave per year to volunteer with a registered charity. Funded single cover healthcare on our core plan, with the option to add family members at own cost. On site gym (HQ), discounted external gym membership. Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass. Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments. Life assurance. Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment. Excellent kit to enable working from home and a parent friendly working culture. Access to free mortgage advice. Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel. Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content. Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions.
GERMAN SPEAKING CUSTOMER SERVICE ADMINISTRATOR LANGUAGES Fluent German is essential LOCATION South West London (zone 3) - THIS ROLE IS BASED IN THE OFFICE MONDAY TO FRIDAY SALARY 30,000 - 32,000 pa, depending on skills START DATE March or April 2026, depending on your availability COMPANY AND BACKGROUND Our client is a world leading exporter of some of the most recognised brands in the luxury goods sector. JOB RESPONSIBILITIES This is a fantastic opportunity to join a fairly small but very friendly and supportive international customer service team as their German speaking Customer Service Administrator. You will be responsible for offering full B2B support to German speaking clients, agents and distributors and will include the following duties and responsibilities: The typical job responsibilities will include: Placing customer orders for products Advising customers of queries on orders and finding solutions for them Dealing with customer complaints Liaising with courier and freight companies Monitoring the efficiency of the export operations in the territories you are responsible for Providing support to the Export Sales Teams for other markets and languages when necessary CANDIDATE EXPERIENCE / SKILLS Fluent German is essential Previous customer service experience or administrative experience is essential A clear and confident communicator A good team player but also able to work independently Effective at prioritising and able to work to deadlines and under pressure SALARY 30,000 - 32,000 pa plus benefits including 22 days holiday plus bank holidays Life assurance and pension scheme Fantastic staff discount of up to 60% of the retail price of goods Great working environment and a super friendly and supportive team and manager! WORKING HOURS Monday to Friday (either 8.00 - 17.00 or 9.00 - 17.00) CONTACT : Lisa Grimes
Feb 24, 2026
Full time
GERMAN SPEAKING CUSTOMER SERVICE ADMINISTRATOR LANGUAGES Fluent German is essential LOCATION South West London (zone 3) - THIS ROLE IS BASED IN THE OFFICE MONDAY TO FRIDAY SALARY 30,000 - 32,000 pa, depending on skills START DATE March or April 2026, depending on your availability COMPANY AND BACKGROUND Our client is a world leading exporter of some of the most recognised brands in the luxury goods sector. JOB RESPONSIBILITIES This is a fantastic opportunity to join a fairly small but very friendly and supportive international customer service team as their German speaking Customer Service Administrator. You will be responsible for offering full B2B support to German speaking clients, agents and distributors and will include the following duties and responsibilities: The typical job responsibilities will include: Placing customer orders for products Advising customers of queries on orders and finding solutions for them Dealing with customer complaints Liaising with courier and freight companies Monitoring the efficiency of the export operations in the territories you are responsible for Providing support to the Export Sales Teams for other markets and languages when necessary CANDIDATE EXPERIENCE / SKILLS Fluent German is essential Previous customer service experience or administrative experience is essential A clear and confident communicator A good team player but also able to work independently Effective at prioritising and able to work to deadlines and under pressure SALARY 30,000 - 32,000 pa plus benefits including 22 days holiday plus bank holidays Life assurance and pension scheme Fantastic staff discount of up to 60% of the retail price of goods Great working environment and a super friendly and supportive team and manager! WORKING HOURS Monday to Friday (either 8.00 - 17.00 or 9.00 - 17.00) CONTACT : Lisa Grimes
Part time: Permanent - 20 Hours per week Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH Part-time shift pattern: Monday Tuesday Wednesday Thursday Friday Saturday Sunday 16:45-21:00 16:45-21:00 16:45-21:00 16:45-21:00 16:45-21:00 OFF OFF What's in it for you • Competitive Salary: Starting at £25,087 pro-rata, rising to £25,684 pro-rata after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Volunteering Days: Paid time off to give back to your local community. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Feb 23, 2026
Full time
Part time: Permanent - 20 Hours per week Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH Part-time shift pattern: Monday Tuesday Wednesday Thursday Friday Saturday Sunday 16:45-21:00 16:45-21:00 16:45-21:00 16:45-21:00 16:45-21:00 OFF OFF What's in it for you • Competitive Salary: Starting at £25,087 pro-rata, rising to £25,684 pro-rata after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Volunteering Days: Paid time off to give back to your local community. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Full time : Permanent Address: EE Contact Centre, Rhydycar Business Park, Merthyr Tydfil. CF48 1DH What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Volunteering Days: Paid time off to give back to your local community. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Feb 23, 2026
Full time
Full time : Permanent Address: EE Contact Centre, Rhydycar Business Park, Merthyr Tydfil. CF48 1DH What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Volunteering Days: Paid time off to give back to your local community. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Full time : Permanent Address: EE Contact Centre, Rhydycar Business Park, Merthyr Tydfil. CF48 1DH What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Volunteering Days: Paid time off to give back to your local community. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Feb 23, 2026
Full time
Full time : Permanent Address: EE Contact Centre, Rhydycar Business Park, Merthyr Tydfil. CF48 1DH What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Volunteering Days: Paid time off to give back to your local community. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Responsible for overseeing and managing the commissioning process, which is a critical phase in the construction and deployment of data centre facilities. This ensure that the data centre is constructed and equipped according to the design specifications, industry standards, and regulations. Job Summary Mission & Responsibilities Overall accountability for the commissioning strategy to meet the Delivery requirements of projects from design through to RFS/operate. Lead and develop a team of Commissioning Managers across EMEA, ensuring they have the tools and knowledge to meet project deliverables. Manage and prioritise multiple projects globally, deal with and make decisions on conflicting priorities. Collaborate with Project Directors & Regional Heads of Delivery on requirements within each region ensuring the standardised approach is suitable and adopted for each region. Accountable for budgets, procurement, contracts and change orders for external Commissioning Agents. Take considered risk-based decisions with incomplete and/or ambiguous data. Be able to deal with uncertainty. Inputs into report formats and information requirement for timely reporting and management for decision making by various reporting structures Accountable for the Colt DCS Global Commissioning standards. So as to ensure they cover all requirements. Where required advise on deviations for customer agreements - conduct gap analysis Develop and maintain strong relationships with senior customer stakeholders. Work with them to understand their requirements and give them confidence as to Colt DCS's Cx capability. Be a point of escalation for projects with all stakeholders as may be required including consultants, contractors and end user Liaise with other internal stakeholders such as Transition and Operations to ensure they understand the outcomes from the commissioning process Input into relevant contract documentation both technical and non-technical Ensure that the Commissioning team reviews engineering, design & delivery documents so that the commissioning & start-up requirements are accounted for in the design. This must balance time, cost and quality. Works with and assists Vendor representatives as may be required Attend performance tests as required Assists the Project Manager in contacts with Client representatives for the handover of the plant. Ensures the preparation of final reports and certificates are available in line with internal processes Reviews and holds specific risk management meetings associated with commissioning Works with the Delivery team to assist in understanding construction works and their relationship with commissioning works Ensure all Commissioning related meetings and workshops. Convening and chairing regular Commissioning team meetings and progress review meetings; recording all actions, decisions etc. Ensuring the project is accepted into operation by the DCS Operations team with formal sign off. Managing the lessons learnt register during the entire project lifecycle and the lessons learnt activity after project completion. Manage commissioning resources on projects and ensure no gaps through the programme Conduct and report audits through the projects to ensure compliance with agreed strategy and requirements Review efficiency processes and ensure works are delivered with time and cost efficiencies Input into designs, Global Reference Design and Basis of Design to ensure Commissionability is considered Ensure all activities meet governance requirements and other internal policies Provide issue management support as required for related activities Job Description Relationships & Key Contacts Internally - Peers, Regional Heads, Design & Engineering, PMO, Development team, sales + marketing, Operations & Transition. Customer management including reporting and meetings as required Development of other Commissioning Specialists under your management The skills and experience you would bring Experience of Delivering Construction projects preferably within the data centre industry Good knowledge of International best practice for health and safety Strong Technical knowledge of construction, & MEP in a Data Centre environment Senior Experience in Design & Build Contract delivery strategies Able to lead complex engineering issue identification and resolution Strong understand of of commissioning test scripts and levels of comissioning An in-depth understanding of the technical, procedural, contractual and commercial aspects of project delivery. Ability to apply due process and governance when managing complex projects from 'end-to-end' through all key stages from initiation to handover and closure. Ability to provide high quality and accurate reports. Experience in managing construction projects involving complex engineering services installations. Experience of successfully delivering data centre projects involving working in live environments. Experience and understanding of procuring supply and construction contracts Experience of managing local and remotely based collaborative, multi-disciplinary teams. Experience in managing customers and their fit out works Methodical and highly organised English speaking - Native or fluent Skills Building and Managing Teams Supervisory Leadership Engineering Standards and Procedures Education A degree preferably in a technical discipline or relevant industry experience. Masters degree optional Job Segment: Data Center, Risk Management, Procurement, Supply, Technology, Finance, Operations
Feb 22, 2026
Full time
Responsible for overseeing and managing the commissioning process, which is a critical phase in the construction and deployment of data centre facilities. This ensure that the data centre is constructed and equipped according to the design specifications, industry standards, and regulations. Job Summary Mission & Responsibilities Overall accountability for the commissioning strategy to meet the Delivery requirements of projects from design through to RFS/operate. Lead and develop a team of Commissioning Managers across EMEA, ensuring they have the tools and knowledge to meet project deliverables. Manage and prioritise multiple projects globally, deal with and make decisions on conflicting priorities. Collaborate with Project Directors & Regional Heads of Delivery on requirements within each region ensuring the standardised approach is suitable and adopted for each region. Accountable for budgets, procurement, contracts and change orders for external Commissioning Agents. Take considered risk-based decisions with incomplete and/or ambiguous data. Be able to deal with uncertainty. Inputs into report formats and information requirement for timely reporting and management for decision making by various reporting structures Accountable for the Colt DCS Global Commissioning standards. So as to ensure they cover all requirements. Where required advise on deviations for customer agreements - conduct gap analysis Develop and maintain strong relationships with senior customer stakeholders. Work with them to understand their requirements and give them confidence as to Colt DCS's Cx capability. Be a point of escalation for projects with all stakeholders as may be required including consultants, contractors and end user Liaise with other internal stakeholders such as Transition and Operations to ensure they understand the outcomes from the commissioning process Input into relevant contract documentation both technical and non-technical Ensure that the Commissioning team reviews engineering, design & delivery documents so that the commissioning & start-up requirements are accounted for in the design. This must balance time, cost and quality. Works with and assists Vendor representatives as may be required Attend performance tests as required Assists the Project Manager in contacts with Client representatives for the handover of the plant. Ensures the preparation of final reports and certificates are available in line with internal processes Reviews and holds specific risk management meetings associated with commissioning Works with the Delivery team to assist in understanding construction works and their relationship with commissioning works Ensure all Commissioning related meetings and workshops. Convening and chairing regular Commissioning team meetings and progress review meetings; recording all actions, decisions etc. Ensuring the project is accepted into operation by the DCS Operations team with formal sign off. Managing the lessons learnt register during the entire project lifecycle and the lessons learnt activity after project completion. Manage commissioning resources on projects and ensure no gaps through the programme Conduct and report audits through the projects to ensure compliance with agreed strategy and requirements Review efficiency processes and ensure works are delivered with time and cost efficiencies Input into designs, Global Reference Design and Basis of Design to ensure Commissionability is considered Ensure all activities meet governance requirements and other internal policies Provide issue management support as required for related activities Job Description Relationships & Key Contacts Internally - Peers, Regional Heads, Design & Engineering, PMO, Development team, sales + marketing, Operations & Transition. Customer management including reporting and meetings as required Development of other Commissioning Specialists under your management The skills and experience you would bring Experience of Delivering Construction projects preferably within the data centre industry Good knowledge of International best practice for health and safety Strong Technical knowledge of construction, & MEP in a Data Centre environment Senior Experience in Design & Build Contract delivery strategies Able to lead complex engineering issue identification and resolution Strong understand of of commissioning test scripts and levels of comissioning An in-depth understanding of the technical, procedural, contractual and commercial aspects of project delivery. Ability to apply due process and governance when managing complex projects from 'end-to-end' through all key stages from initiation to handover and closure. Ability to provide high quality and accurate reports. Experience in managing construction projects involving complex engineering services installations. Experience of successfully delivering data centre projects involving working in live environments. Experience and understanding of procuring supply and construction contracts Experience of managing local and remotely based collaborative, multi-disciplinary teams. Experience in managing customers and their fit out works Methodical and highly organised English speaking - Native or fluent Skills Building and Managing Teams Supervisory Leadership Engineering Standards and Procedures Education A degree preferably in a technical discipline or relevant industry experience. Masters degree optional Job Segment: Data Center, Risk Management, Procurement, Supply, Technology, Finance, Operations
Where: Two locations availble: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: March 2026 onwards What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Feb 20, 2026
Full time
Where: Two locations availble: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: March 2026 onwards What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Your new company Working for an estate agent in Newton Abbot area, it will be your role to help source and secure both rental and purchase properties for our clients. The job is full time Monday - Friday with a salary of 30k plus bonus. Your new role Diary management, handling enquiries, scheduling and co-ordinating meetings and appointments. Recording and management of client and agent data. Producing and distributing mail shots. Managing search portals and alerts and co-ordinating viewings with agents and clients. Creating client sites using photos and videos of viewings undertaken by our agents Discussing, submitting, and negotiating offers, on properties both for sale and to rent and management to completion Assist our Marketing using social media, selling the company and clients to agents. Networking with agents and clients to form long standing working relationships. Serving as a point of contact and updating clients and stakeholders regularly. Building and maintaining relationships Identifying opportunities to grow the business. Working to targets and deadlines. What you'll need to succeed Experience within residential sales or lettings within estate agency preferred Administrative skills Communication skills Organisation and prioritisation skills IT literate. What you'll get in return Excellent career opportunity No weekend work! Free parking on site Team bonus Pension contribution Holiday allowance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Feb 20, 2026
Full time
Your new company Working for an estate agent in Newton Abbot area, it will be your role to help source and secure both rental and purchase properties for our clients. The job is full time Monday - Friday with a salary of 30k plus bonus. Your new role Diary management, handling enquiries, scheduling and co-ordinating meetings and appointments. Recording and management of client and agent data. Producing and distributing mail shots. Managing search portals and alerts and co-ordinating viewings with agents and clients. Creating client sites using photos and videos of viewings undertaken by our agents Discussing, submitting, and negotiating offers, on properties both for sale and to rent and management to completion Assist our Marketing using social media, selling the company and clients to agents. Networking with agents and clients to form long standing working relationships. Serving as a point of contact and updating clients and stakeholders regularly. Building and maintaining relationships Identifying opportunities to grow the business. Working to targets and deadlines. What you'll need to succeed Experience within residential sales or lettings within estate agency preferred Administrative skills Communication skills Organisation and prioritisation skills IT literate. What you'll get in return Excellent career opportunity No weekend work! Free parking on site Team bonus Pension contribution Holiday allowance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Where: Two locations availble: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: March 2026 onwards What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Feb 19, 2026
Full time
Where: Two locations availble: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: March 2026 onwards What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Where: Two locations availble: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: March 2026 onwards What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Feb 19, 2026
Full time
Where: Two locations availble: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: March 2026 onwards What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Customer Solutions Specialist Salary up to 28,000 Location Manchester Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Reports to Customer Solutions Manager Day-to-day responsibilities include but are not limited to the below: Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Key requirements Required skills and experience Customer service experience is essential The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business BrightHR Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks INDMANJ Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Feb 19, 2026
Full time
Customer Solutions Specialist Salary up to 28,000 Location Manchester Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Reports to Customer Solutions Manager Day-to-day responsibilities include but are not limited to the below: Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Key requirements Required skills and experience Customer service experience is essential The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business BrightHR Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks INDMANJ Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
