47 jobs found

VodafoneThree - Public Sector Specialist Sales Lead (Fixed Networks & UC)London, United Kingdom Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of VodafoneThree's UK offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). VodafoneThree: Public Sector Specialist Sales Lead (Fixed Networking & UC) Location: London, Newbury, Stoke, Manchester or Glasgow (UK wide role) Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week - Mon to Fri What you'll do We are seeking a proactive, technically astute Public Sector Sales Specialist with expertise in Networking, SD WAN, and Unified Communications (UC). This role is pivotal in helping public sector customers modernise their infrastructure, strengthen security, and enhance collaboration across their organisations.You will act as a trusted advisor, supporting account teams to qualify opportunities, shape solutions, and accelerate deal cycles. Working closely with sales teams, presales teams, product teams, and partner vendors, you'll champion our portfolio and drive strategic engagement across central and local government, healthcare, education, and emergency services. You will have a good knowledge of public sector frameworks and understand the many challenges this sector faces, as is takes its organisation through digital transformation.Our Specialists Sales Leads are deep experts within their product categories, and alongside owning opportunities, work with our Sales and Product teams to build capability on their product specialisms, to raise the bar and ability to sell these products within our business. Key accountabilities include: Developing and executing plans to hit and exceed annual order value targets Owning complex and/or large-scale opportunities with sales from qualify through to close Owning the sales process from a solution and value proposition perspective Building key internal stakeholder relationships and engage their support in delivering Sales objectives Forecasting and report on sales performance effectively, accurately and on time Upskilling account teams on product portfolio to identify opportunities Working with Product and Propositions managers to influence future product development Staying up to date with industry and product trends to be an expert in selling your product line Who you are You will bring demonstrable experience in public sector technology sales, ideally with networking, SD WAN or UC solutions. You will understand the specific demands of public sector environments including governance, security, data sovereignty, and budgetary cycles. You can confidently explain complex technical concepts in clear, outcome focused language. Have a strong commercial mindset with a track record of winning strategic deals. Enjoy working collaboratively with cross functional teams while independently owning key sales actions. Are energetic, curious, and committed to being a trusted partner to your customers. Deep understanding of a specialist product area - at least one of the following: SD WAN, Digital transformation, UC and Contact Centre You will have a continuous desire to learn, develop and achieve within a fast growing, dynamic and new specialist team What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you. skillsAgileInnovation

Join our journey Join our journey to create a new experience for The National Lottery and help us to power change for the greater good. We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, large-scale transformation journey by creating a National Lottery that delivers more money to good causes. But for now - let's talk about the role and who we're looking for A bit about the role Kick start your career with an apprenticeship where you'll learn on the job and support something that matters. You'll manage your own territory, build strong retailer relationships and help drive sales for Good Causes. Gain hands on experience, coaching and a Level 4 Sales executive qualification to grow into a Retail Growth Executive. You'll learn how the Retail Sales Team operate as the face of The National Lottery to our retailers, supporting them to drive sales through outstanding in-store standards, retailer training and commercial insight. This role blends real-world experience with structured learning, giving you the skills and confidence to grow into a fully competent Retail Sales Executive. What you'll be doing Strategic Delivery Support the Annual Business Plan by delivering key messages and marketing updates to our retail network. Review activity against agreed measures, working cross territory or regionally as needed. Bring retail insight, new ideas and improved ways of working into Allwyn through team meetings and 1:1s with your Retail Sales Manager. Use sales data and local insights to identify growth opportunities within your territory. Execution Manage and plan store visits across your assigned territory, ensuring you're well prepared for each visit. Build and maintain strong relationships with retailers to drive great in store execution and advocacy of The National Lottery. Proactively drive high in store standards and deliver key messages that support sales performance. Support retailers with training, compliance requirements and player protection standards through the Retail Training Centre (RTC). Develop a strong understanding of your territory, retailer performance, competitor activity and local market trends. Review your territory's performance against key KPIs and discuss outcomes with your line manager. Promote responsible play and ensure retailers meet player protection requirements. Development Drive your own development through the Retail Sales Academy (RSA) and your Level 4 Sales Executive Apprenticeship. Engage fully in all apprenticeship learning, coaching sessions and structured training modules. Work independently in the field while reporting progress, insights and development needs to your Retail Sales Manager. Training Plan (Apprenticeship) Training will be delivered through a combination of on-the-job experience and structured learning: Training primarily takes place across your assigned retail territory. You will receive ongoing coaching from your Retail Sales Manager and support from the Retail Sales Academy as well as your apprenticeship training provider. A minimum of 20% off the job training will be delivered through virtual learning, workshops and practical application related to your apprenticeship as well as on the job learning. Team meetings, development sessions and regional workshops may occasionally take place at central locations. Working Week Monday-Thursday: 9:00am-5:30pm Friday: 9:00am-5:00pm Total: 37 hours per week This is a field based role requiring daily travel across your assigned territory. Occasional flexibility may be needed to attend regional meetings or business events. What experience we're looking for You don't need previous sales experience to apply - that's what the apprenticeship is for. We're looking for people who are: Curious, eager to learn and ready to bring new ideas Confident engaging with people and building relationships Commercially aware with an interest in sales or retail Comfortable analysing numbers and spotting trends Able to deliver simple training messages with confidence IT literate and able to use tools to analyse performance In possession of a full UK driving licence with flexibility to travel Key Measures of Success Business Knowledge & Understanding Demonstrates a growing understanding of Allwyn, The National Lottery, and how the Retail Sales Team supports returns to Good Causes. Can explain key messages, brand purpose and the role of retailers with increasing confidence as learning progresses. Learning & Apprenticeship Progress Actively participates in all apprenticeship learning, workshops and off the job training. Completes learning modules, assignments and development milestones on time. Applies new knowledge and skills during store visits and team interactions. Seeks feedback, reflects on progress and shows commitment to personal growth. Commercial & Data Awareness Shows developing confidence in using tools to analyse sales performance. Begins to recognise trends, retailer challenges and growth opportunities with support. Uses data to inform conversations with retailers as capability grows. In Store Execution & Standards Supports retailers to deliver high in store standards, applying training and guidance learned through the apprenticeship. Demonstrates accuracy and consistency during store visits, with increasing independence. Communication & Relationship Building Builds positive relationships with retailers through clear communication and a professional, friendly approach. Shares key messages effectively and gains confidence in delivering simple training. Contributes positively to team meetings and cross territory collaboration. Responsibility, Organisation & Territory Management Manages time well, plans store visits effectively and adapts when priorities shift. Takes ownership of tasks, following through on agreed actions. Uses tools, systems and processes accurately while learning best practice. Player Protection & Compliance Understands and promotes responsible play standards. Supports retailers to meet compliance requirements, seeking guidance where needed. Career Progression On successful completion of the apprenticeship, you may progress into a permanent Retail Sales Executive role (subject to performance and business need). From there, development pathways include: Senior Retail Sales Executive Territory Manager Retail Sales Manager Wider opportunities in Commercial, Training, Insight or Head Office roles High performers will continue development through the Retail Sales Academy, supporting long term career growth. About us: We've developed ground breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Innovation - We pride ourselves on it! We're constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all. Giving back - Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence. Sustainability - Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this. Inclusion and accessibility - We are making all parts of The National Lottery inclusive - whether you play a game in a store or online. If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we'll be happy to help. Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks An inclusive reward offering with wellbeing at the centre At Allwyn, we've put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers. Company bonus scheme Matched pension contributions up to 8.5% 26 days annual leave + 2 Life Days (and bank holidays) Complimentary Private Medical Life Assurance Enhanced Maternity & Paternity leave £500 wellness allowance Access to nutritional advisor and personal trainers Discounted Health Assessments Complimentary Financial coaching

# Customer Service AdvisorJob Reference300326MKLocationAylesburyFunctionAdministrationSalaryA discretionary £2000 bonus may be granted annually, subject to performance against defined KPIs.StatusFull TimeJob TypePermanentHours Of Work40 More detailsJob Title: Customer Services Advisor Reports to: Office Manager Location: LWC London Brief Overview To complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems. Core Duties Building relationships with weekly telesales Out Bound customers, being a regular point of contact Ability to convert Incoming calls to Planned Out Bound calls. To ensure high standards of customer services, taking and inputting orders efficiently and accurately. To have a clear and personable telephone manner. Take ownership of solving customer issues through pro-active customer service. To promote the sale of LWC Drinks own brand products To retain strong relationships with account managers, helping them in acquiring new business and work on composite selling to Customers on their area's. To promote from our promotional brochure and up sell specific drives. Understanding the need to target specific Customers with products that are relevant to them. Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc. Key Skills Excellent Customer Service Skills Use of Microsoft Excel for spreadsheets and records Ability to use the trinity system Good team work skills Good communication and relationship building skills Good product knowledge This role is Monday to Friday with a Sunday shift required once in a 5 week period

# Customer Support Advisor Customer Operations Customer Support AdvisorLocation: Sheffield City Centre Hours: Full-time (37 hrs - Mon-Thu 9-5.30, Fri 9-5) Salary: £25,878 Start date: Tuesday 5th May 2025We understand. Being a UniHomes Customer Support Advisor is different. NO sales, NO shift work, and NO regular weekends. We embrace hybrid and remote work, meaning you can flex between our state-of-the-art Sheffield city centre office (with free breakfast and Friday drinks at 4.30!) and the comfort of your own home office. The role will be predominantly working from home but with occasional office presence required, therefore you must be based locally and be willing and able to travel to the Sheffield office when required. We're looking for additional Customer Support Advisors to grow our incredible team. In this role, you'll be the friendly voice of UniHomes, providing exceptional support to students through phone, email, and messaging. You'll become a problem-solving pro, resolving queries, and offering clear explanations about our shared utility contracts (gas, electricity, water, broadband, and TV License). Your focus will be on ensuring a smooth and hassle-free experience for students, proactively addressing their needs, and aiming for first-contact resolution whenever possible. Collaboration is key, so you'll work alongside internal stakeholders to achieve successful outcomes. This is a non-sales role, allowing you to focus on what you do best: providing exceptional service and making a positive impact on students' lives. Peak Season: During July-September, additional hours (max 6 hours per week, including weekends) may be required. We compensate with overtime or time off in lieu. The role will be predominantly working from home but with some office presence required, therefore you must be based within a reasonable commute to Sheffield and be willing and able to travel to the office to work when required. What you'll do: Own customer queries, aiming for first-contact resolution. Gather accurate customer data to support internal teams. Assist all customers professionally and politely. Collaborate with internal/external stakeholders for successful resolutions. Deliver excellent customer support consistently. Meet personal and departmental KPIs for quality and volume of calls, messages, and email. Utilise CRM systems to manage contacts. Support all areas to ensure an industry-leading customer experience. What you'll bring: Fantastic customer support skills developed in a contact centre environment, retail, service, or hospitality sector. High volume phone & CRM system experience (ideally Salesforce, desirable but not essential). Superb phone manner and excellent written communication skills. Patience, confidence, diplomacy, resilience, open-mindedness, and empathy. Ability to stay calm under pressure, think quickly and independently. Ability in following processes and structuring questions. Genuine desire to solve problems and help others. Computer literacy (Microsoft Office) and tech confidence. Team player spirit, self-motivation, dedication, and focus. Hybrid team members will need to ensure they have a safe working from home environment, which includes: A quiet and distraction-free environment to be able to provide industry leading customer support. Appropriate chair and desk. Suitable internet connection, with minimum downloads speed of 30Mbps. Flexibility to support our customers over our busiest periods. We'll provide IT equipment, including laptop, monitor and headset.At UniHomes, we're on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free. We're not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we've experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work(R) certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we're driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you're ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that's opening new doors to better experiences, brighter ideas, and stress-free living. We are a team driven and united by our core values: Lead the Way In it Together Customers Matter Keep it Simple Rise Above Challenges Make it Happen With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work(R)(GPTW(R) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events.At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you.Applicants for permanent roles must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence.We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Please show us the real you.We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.Salary Salary: £25,878 - £25,878Type Full TimeLocation Sheffield This site requires JavaScript to be enabled. JavaScript is used on this site to improve user experience and enable functionality without JavaScript this site wont work as required Once JavaScript is enabled, this message will be removed.

Planning / Scheduling Administrator Mon Fri 8:00am - 5:00pm Based: GL2 Permanent position. Immediate start required Salary: £22,000 - £24,000 + Perm benefits Experienced maintenance planner / scheduler required for large maintenance specialist with housing contracts in Gloucestershire and Wiltshire. Working alongside an experienced contracts manager and friendly field based installation engineers, you will plan and coordinate engineers for domestic boiler repairs, servicing and preventive maintenance for our clients in Gloucestershire and Wiltshire. All operations are based out of our central office. Responsibilities Dealing with field based engineers both face to face and via phone and email communications. Arranging service and repair appointments directly with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our state of the art planning software (full training will be given). Reviewing completed job reports and updating electronic records. Reporting on contract performance KPI's to the contracts manager. Raise, issue and process purchase orders using SAGE accounting software and monitor spending on each job. Support the sales process including contacting customers and dealing with enquiries via telephone and email ensuring that the customer has had a positive customer journey. Comply with and support company procedures. Requirements Good understanding of basic Microsoft packages including Excel and MS Teams. Flexibility and adaptability to work under own initiative and in a busy office environment as a team. An ability to multi task and prioritise workloads. An ability to confidently communicate within the rest team and with internal and external stakeholders. Successful candidates will need to demonstrate previous administration/scheduling experience. Previous experience within an office scheduling role would be beneficial but is not essential as a dedicated training programme will be delivered; previous administration experience is desired. What's in it for you? Competitive Salary ranging from £22,000 - £24,000 (depending on experience & qualifications). Additional overtime payments where applicable if wanted. Opportunity to learn and develop such as junior management courses, ICT training, and much more as your career progresses. Continuous professional training and career development. Minimum of 50 dedicated training hours per year (training programmes designed to individuals based on specific career aspirations). 23 days holiday (plus bank holidays). Opportunity to progress in a growing company. Please apply online with your updated CV. For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

Salary:£26,208 pro rata (to be reviewed come April 2026) Location:Mayfield We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Head Office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential Job Activities: Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers Proactively and confidently handle high call volumes and orders Deal with invoice queries skilfully and efficiently Accurately create, record and schedule orders/services, onto bespoke IT systems Passionately 'live' the Company Values and promote the company's services whilst supporting the Sales function Have a professional approach to change and receiving constructive feedback Have a mature and self-confident approach to work Knowledge and Skills Required: Have an impeccable telephone manner with good listening skills Apply exceptional attention to detail is paramount Display good IT skills, ability to type Be an admirable Team player with exemplary organisational skills Be self-motivated, use your own initiative Have good knowledge and experience of all Microsoft packages Show competency towards multi-tasking and impassive approach in a demanding environment What We Offer: Weekly pay with a competitive salary Full training and development provided Career progression opportunities within the business Employee Benefit Scheme Be part of a company committed to safety, sustainability, and supporting its people Who Are We? The NWH Group is one of the UK's leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England. Come as You Are The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists. How to Apply If you are interested in this opportunity and meet the requirements, please submit your application by emailing Apply for this role Full name Email address Telephone number Location Additional information about you Upload your CV Choose file No file chosen

Careline Advisor - Multilingual Speaker Job Description Job Title: Careline Advisor - Multilingual Speaker Clients: Danone Salary: £29,500 Location: Konecta, UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am - 4pm / Saturday 8am-1pm Main Purpose of Role As a Careline Advisor, you will be responsible for delivering excellent customer care and support to Benelux Danone consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of Danone products, and will handle queries and consumer complaints about these products and their consumption. At the core of the multi-skilled "One Danone Careline" team, you will work alongside fluent subject matter experts, as well as quality and knowledge specialists, to ensure that Danone consumers receive the quality of care expected while following Danone procedures and quality processes. You will also be responsible for all customer interactions through social media channels. Your main focus will be to handle consumer queries and concerns across platforms such as Facebook and Instagram, ensuring timely and effective resolution of issues. You will support the day to day social media operations, including proactive and reactive conversation of specific brands, providing best in class service to the client. You will be responsible for publishing, monitoring and moderating social engagement, including the response and handling of complaints received on various social and digital channels in line with our brand tone of voice. The role requires you to be a fluent French and Dutch speaker, to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities. We are looking for people who are flexible and positive to join our team embracing Konecta's values and representing this well loved client. Skill Required Fluent French and Dutch speaker Ability to communicate effectively and empathically with a wide range of consumers and members of the public Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Strong interest in food and foods for special medical purposes IT skills: ability to use Google Suite and Microsoft Office, strong typing skills; CRM knowledge such as Salesforce is a plus Flexible to work shifts Self motivated and a team player To have fun at work! Who are Konecta UK? We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500+ Apprenticeships qualifications and career flight path schemes Perk Box: Recognition and reward schemes Cycle to work scheme Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Please note that whilst you will be supporting the Danone contract, whose opening hours are 7.30am - 4pm Monday to Friday and 8am - 1pm Saturday, your Konecta contracted hours will be 8am - 8pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business. Systems & Training Full training will be given by Konecta and will include supporting ongoing training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training. Achievement results and opportunity for Growth The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help "raise the bar" in terms of customer experience. Careline Advisors are required to meet established individual SMART objectives as set. Targets will be confirmed, but will include productivity, customer satisfaction, data capture accuracy and call quality targets. These will be communicated by the Team Leader (on behalf of the client). Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.

A leading commercial enterprise in Portsmouth is seeking a Service Advisor to join their busy aftersales team. The successful candidate will provide professional customer support and handle queries efficiently as the first point of contact. Ideal applicants will have excellent communication skills and a customer service background. The role involves managing workshop schedules and client interactions in a fast-paced environment. The company offers competitive benefits including a pension scheme, employee assistance programs, and career development opportunities.

Company Description Three Retail Customer Advisor Location: 23 Cornhill, Bury St Edmunds, United Kingdom, IP33 1DY Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working Hours: Part time 16 hours across 3 days per week, including weekends on a rotation basis Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about the customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first class customer service. Job Description As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. Key Responsibilities: Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services. Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals. Solution Efficiency: Provide personalised solutions for customers with general mobile or network related enquiries, ensuring a resolution is given promptly. Qualifications It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include: Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs. Team Collaboration: The ability to work well within a team, contributing to a positive and high performing environment. Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond. Additional Information We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well being. What we offer We care about our people's success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools. Need to know We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

Overview Job Title: Dutch Speaking Careline Advisor Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm Salary: £14.18 per hour Main Purpose of Role As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance. Core duties Answer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs. Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact. Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary. Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey. Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information. Team and environment This position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential. You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client. Qualifications and skills Fluent written and spoken French OR Dutch (mandatory) Ability to communicate effectively and empathically with a wide range of consumers and members of the public Excellent written and verbal skills Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Childcare experience or a strong interest in early years preferable IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plus Flexible to work shifts Self-motivated and a team player To have fun at work! Additional recall-specific requirements Experience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable). The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers. Strong data-entry skills with an eye for detail and the ability to document information accurately. Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls. A professional phone manner and the ability to handle sensitive information confidentially. About Konecta UK We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Perkbox points Cycle to work scheme

Overview Job Title: Dutch Speaking Careline Advisor Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm Salary: £14.18 per hour Main Purpose of Role As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance. Core duties Answer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs. Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact. Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary. Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey. Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information. Team and environment This position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential. You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client. Qualifications and skills Fluent written and spoken French OR Dutch (mandatory) Ability to communicate effectively and empathically with a wide range of consumers and members of the public Excellent written and verbal skills Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Childcare experience or a strong interest in early years preferable IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plus Flexible to work shifts Self-motivated and a team player To have fun at work! Additional recall-specific requirements Experience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable). The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers. Strong data-entry skills with an eye for detail and the ability to document information accurately. Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls. A professional phone manner and the ability to handle sensitive information confidentially. About Konecta UK We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Perkbox points Cycle to work scheme

As a member of the Imperial Service Team, you'll manage and grow a complex client portfolio through key relationship management, creating comprehensive financial plans and providing exceptional client service. As a Senior Financial Planner, you'll expertly deliver on CIBC's Imperial Service approach, taking responsibility for a large portfolio and helping clients plan for today's needs and tomorrow's goals. You'll mentor a team of advisors to problem solve and provide comprehensive financial advice, help clients to secure their futures, own homes, and set up businesses. You're flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you're flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time. How you'll succeed Client engagement - Focus on each client experience and connect on a personal level to make every interaction meaningful. Enhance relationships by delivering trusted investment advice and creating complex financial plans. Cultivate your network to establish new client relationships. Business expertise - Become an expert in local market trends and potential client bases, create a comprehensive sales plan that will convert leads into new clients. Use your strong relationship building and networking skills to create connections, generate opportunities, and deliver bottom line results. Leverage your experience in investment, retirement, and credit planning to provide a comprehensive and personalized plan that will result in satisfied, loyal clients and increased referrals. Leading and mentoring - As a seasoned financial professional, provide coaching and support to a team of advisors. Work as one team and support the team as they make informed choices that benefit both the client and CIBC. Who you are You put our clients first . You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. Your influence makes a difference . You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You act like an owner . You thrive when you're empowered to take initiative, go above and beyond, and deliver results. You are a caring and accountable leader . You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams. You're goal oriented . You're motivated by accomplishing your goals and delivering your best to make a difference. You're motivated by collective success . You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. You have a postsecondary degree/diploma and/or 4 years of relevant experience. You're a certified professional. Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID). You have current accreditation and good standing for CIRO-ID licensing. You're a certified professional (Quebec) . You have current accreditation and good standing in AMF licensing; Successful completion of Canadian Investment Funds Course (CIFC) or the Canadian Securities Course (CSC) to support AMF (Autorité des Marchés Financiers) licensing, and Registered Retirement Consultant (RRC). It's an asset if you've completed CSI/ICB Investment and Taxation Fundamentals Course - Quebec (0774) and CSI/ICB Legal & Ethical Aspects of Financial Planning Course (0790). Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program , defined benefit pension plan , an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

Contact Centre Trainee Consultant Hotel Chocolat Job Specification Salary: £12.30 p/h - Bonus up to £300 per month Training sessions may be conducted on site. Shifts: Monday to Friday between 8:30am and 7pm, Saturday 8:30am to 5pm, Sunday 9am to 5pm. Rota will be on a rotating shift pattern with 2 weeks notice. Opening times seasonal. We are seeking customer focused, energetic individuals that care as passionately about delivering great customer service as we do. All of our team are empowered to make decisions and ensure every customer is left feeling 100% happy with the service they have received. If you have a real passion to do the same and want to be part of a team that really makes a difference, then this opportunity is for you. Every contact into our Customer Service team needs to wow that's the way we do things at Hotel Chocolat, and you'll be working with our customers to ensure everyone has the best experience possible. You will have the skills to be completely empowered to handle all types of contacts including telephone, email, Live Chat and all social media platforms. You will talk to our customers about placing new consumer and B2B orders, recommending products and services and resolving product, delivery and despatch queries with their orders. In return your own excellent communication skills and engaging brand voice will ensure that together we always deliver 100% happiness, delivering personalised and thoughtful customer service through multi-channels. Main Purpose of Role Achieve our Efficiency, Adherence and Quality standards Achieve individual Key Performance Indicator standards Deliver 100% Happiness whilst adhering to best practices to ensure every interaction considers cost efficiencies within the decision-making process Answer inbound telephone calls, respond to customer service emails and answer Live Chats to meet team service level agreement targets whilst delivering 100% Happiness to customers. Make outbound calls as required, either to reply to customers with queries, or to support targeted service campaigns as required. Provide cover in other areas of the Brand Centre as required. Skills and Experience Essential Excellent communication skills both written and spoken. Ability to engage and motivate others through effective written communications. Results driven, meeting or exceeding current KPI's or targets. Effective in offering customers appropriate resolution whilst delivering 100% Happiness and supporting colleagues to do the same. Able to challenge processes and procedures to demonstrate better ways of working. Intermediate level of MS SharePoint, Excel, Word and Outlook. Desirable Ability to coach and mentor team members to increase knowledge and efficiency. Competent and knowledgeable with Elucid, Vocalcom and other in-house systems. Familiar with areas of Call Centre compliance including adherence to GDPR guidelines, and ensure that agents operate to required standards and requirements when talking to our customers. A genuine love of chocolate would be an advantage! Communication skills - Email & Live Chat The ideal candidate would need to have strong written communication skills, with a particular focus on professional, clear and empathetic interactions via email and live chat. You will be expected to: Respond to customer and client enquiries in a timely, courteous and helpful manner. Demonstrate the ability to troubleshoot and resolve issues using written communication. Adapt your tone to suit different audiences while maintaining a consistent brand voice. Manage multiple chat conversations at once while maintaining attention to detail and response quality. Use BEEM where appropriate in all emails (Brand, Engage, Educate, Motivate). Use templates where appropriate, while also personalising messages to ensure a positive customer experience. We care passionately about our people and extensive training is given prior to handling any live customer contacts, with ongoing support provided. However, you must have a strong customer service ethic to succeed in this role together with a desire to achieve personal sales and service targets and results. Who are Konecta Group and Hotel Chocolat? Konecta Group are an outsourced services provider which means we take and make calls on our client's behalf. One of our key clients is Hotel Chocolat. Hotel Chocolat is the only company in the UK to grow cocoa on its own plantation. Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Your contracted hours will be 8:00am to 10:00pm Monday to Sunday with a day off in lieu during the week. It is critical that you are available to cover weekends when required by the business. Konecta International reserves the right to change the working hours. Systems & Training Full training will be given by Konecta and will include supporting on-going training requirements for. Position in Organisation The Contact Centre Consultant reports directly into the Hotel Chocolat Team Leader.

Scientific Customer Service & Sales Advisor Vacancy Title: Scientific Customer Service & Sales Advisor Contract Type: Temporary Location: Shotton Industry: Technical Sales Salary: £13.45 per hour Start Date: 2026-02-04 REF: J Contact Name: Hannah Williams Contact Email: Vacancy Published: about 2 months ago Role: - Scientific Customer Service & Sales Advisor Type: - Temporary (potential to go temp to perm) Location: - Flintshire- full time onsite Hourly Rate: - £13.45 per hour Hours: - Monday- Friday (days)- 37 hours a week Russell Taylor Group are looking for an enthusiastic and motivated individual to join our client's team in a customer-facing support role within a technical services environment. This is an excellent opportunity for someone early in their career who is keen to learn, develop new skills, and grow within a supportive and established team. An interest/experience in science would be advantageous, but not essential- however previous experience in a sales role is required. This role offers structured training, ongoing support, and clear opportunities for career development and progression within the wider organisation Key Responsibilities Respond to customer enquiries via phone, email, and online meeting platforms, providing helpful and professional support Assist with preparing and following up on quotations, ensuring customers receive clear and timely information Support customers by explaining available options, with guidance and input from internal technical specialists when needed Accurately log customer enquiries, activities, and opportunities in the CRM system (Dynamics 365), with full training provided Review and assist with processing proforma invoices prior to issue Work collaboratively with colleagues, following established processes while adapting to a busy working environment Provide general administrative and ad hoc support to the team as required The Person Experience in sales/quotations- essential An interest in science, laboratory services, or technical environments is highly desirable A science degree, relevant studies, or experience in a technical or customer service setting would be an advantage, but not essential Comfortable using Microsoft 365 or similar software, or willing to learn A positive, reliable team player with good communication skills Strong attention to detail and an eagerness to learn and develop professionally Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here. Apply Now >