The Portfolio Group are proudly partnered with a global consultancy, and we are looking for a Sales Support Health and Safety Advisor to support their business goals. My client is a leading HR and H&S Saas software business, the only software powered by HR, health & safety, and legal experts. Offering businesses everything they need to simply manage employee details and access to online tools and support. They are on a mission to transform people management for businesses. Since 2015, they have been making life easier for employers with their range of innovative software, providing HR, H&S, and business support to over 95,000 businesses globally. Job Overview To provide health and safety advice and support to Business Development Managers (BDM) and new and prospective clients of Bright throughout different sectors, with the aim of showcasing our services so that prospects will sign up. The role requires you to work in a team providing legally compliant/commercial advice to BDMs before, during and following appointments in order to aid converting the deal. Advice is also to be provided to prospective clients and new clients by telephone and email in all aspects of H&S in order to support the business needs of the individual clients whilst highlighting any options that are non-compliant and this risk this presents. Key Responsibilities To ensure that personal knowledge of H&S and best practice is continually updated. To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. To proactively review BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. To build relationships with BDMs in order to increase trust and use of the service. To critique prospective clients' documents to provide a report for BDMs to use as a sales tool. To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction. To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. To provide clients with supporting information/documentation to assist them in the advice provided where applicable. To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. To record contacts with BDMs to aid reporting to Management. To follow internal protocols for managing and escalating cases where applicable. To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added. To attend the company sales and advice conference and any training when required. To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly. To present internal training/buzz sessions and external webinars. To help to develop the New Business Support Team. To carry out other tasks that are deemed necessary by the Management Team. What you bring to the team Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51501SK INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
May 02, 2026
Full time
The Portfolio Group are proudly partnered with a global consultancy, and we are looking for a Sales Support Health and Safety Advisor to support their business goals. My client is a leading HR and H&S Saas software business, the only software powered by HR, health & safety, and legal experts. Offering businesses everything they need to simply manage employee details and access to online tools and support. They are on a mission to transform people management for businesses. Since 2015, they have been making life easier for employers with their range of innovative software, providing HR, H&S, and business support to over 95,000 businesses globally. Job Overview To provide health and safety advice and support to Business Development Managers (BDM) and new and prospective clients of Bright throughout different sectors, with the aim of showcasing our services so that prospects will sign up. The role requires you to work in a team providing legally compliant/commercial advice to BDMs before, during and following appointments in order to aid converting the deal. Advice is also to be provided to prospective clients and new clients by telephone and email in all aspects of H&S in order to support the business needs of the individual clients whilst highlighting any options that are non-compliant and this risk this presents. Key Responsibilities To ensure that personal knowledge of H&S and best practice is continually updated. To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. To proactively review BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. To build relationships with BDMs in order to increase trust and use of the service. To critique prospective clients' documents to provide a report for BDMs to use as a sales tool. To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction. To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. To provide clients with supporting information/documentation to assist them in the advice provided where applicable. To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. To record contacts with BDMs to aid reporting to Management. To follow internal protocols for managing and escalating cases where applicable. To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added. To attend the company sales and advice conference and any training when required. To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly. To present internal training/buzz sessions and external webinars. To help to develop the New Business Support Team. To carry out other tasks that are deemed necessary by the Management Team. What you bring to the team Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51501SK INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department. This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises! Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis. Customer Service Advisor Working Hours: Monday to Friday 8:00am - 5:30pm Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a max 25 days over a 5 year period. Free Parking available Impressive client premises and facilities Full time office based Salary: £12.95 per hour - salary progression route Responsibilities will include: Inbound & outbound calls to customers and Internal Branches. Processing customer's website placed product orders Processing internal Branch placed product orders Communicating with customers via on-line chat & e-mail communications Tracking orders and liaising with all courier networks, dealing with returns Problem solving as and when required Assisting customers when using business website, placing orders etc. offering support General office / customer service duties and administrative tasks Skills, Knowledge, Qualification & Experience: Computer literate Previous experience in an office-based Customer Services environment is essential. Customer telephone & email experience would be preferred. Good communication skills. Strong work ethic and able to use own initiative. Enjoy working with people and be able to work as part of a busy customer service team. Full training will be provided internally on our client's own in-house computer systems Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.
May 02, 2026
Full time
A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department. This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises! Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis. Customer Service Advisor Working Hours: Monday to Friday 8:00am - 5:30pm Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a max 25 days over a 5 year period. Free Parking available Impressive client premises and facilities Full time office based Salary: £12.95 per hour - salary progression route Responsibilities will include: Inbound & outbound calls to customers and Internal Branches. Processing customer's website placed product orders Processing internal Branch placed product orders Communicating with customers via on-line chat & e-mail communications Tracking orders and liaising with all courier networks, dealing with returns Problem solving as and when required Assisting customers when using business website, placing orders etc. offering support General office / customer service duties and administrative tasks Skills, Knowledge, Qualification & Experience: Computer literate Previous experience in an office-based Customer Services environment is essential. Customer telephone & email experience would be preferred. Good communication skills. Strong work ethic and able to use own initiative. Enjoy working with people and be able to work as part of a busy customer service team. Full training will be provided internally on our client's own in-house computer systems Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.
The Vacancy We are looking for an enthusiastic Training and Events Coordinator to join our busy, dynamic and energetic team. The position will offer the ideal opportunity to develop your skills in event coordination within a professional and respected professional body. The role The selected candidate will join a team of passionate event professionals who are responsible for delivering high quality training and events, both online and in-person to barristers across England and Wales. The role holder will need to manage a busy workload, working closely with colleagues within the immediate team and wider department to organise successful, high quality and engaging training and events. The Training and Events Coordinator's main responsibilities will include: Supporting the coordination, planning and administration of over 150 online and in-person training sessions Supporting the end-to-end delivery of online, in-person and hybrid seminars, workshops and events including the Pupillage Fair and the Annual Bar and Young Bar Conference Working closely and collaborating with internal and external stakeholders to plan and deliver training and events Maintaining booking and sales systems to ensure smooth running of own projects What we're looking for Strong time management skills, and the ability to prioritise and work to deadlines The ability to show initiative by working independently as well as within a team Strong attention-to-detail and customer service skills The ability to develop strong relationships with professional audiences Proven administrative skills in any area In return the Bar Council offers excellent benefits, including: 27 days annual leave Up to 12% employer's pension contribution Hybrid working Enhanced maternity and paternity pay Access to discounts at 100s of retailers through our Member Benefits portal Access to an online Wellbeing Centre with free fitness videos, healthy recipes, and guided meditation Life cover, and more About The Bar Council The Bar Council represents approximately 17,000 barristers in England and Wales. It promotes the Bar's high quality specialist advocacy and advisory services; fair access to justice for all; the highest standards of ethics, equality and diversity across the profession; and the development of business opportunities for barristers at home and abroad. The Bar Council is the governing body and the Approved Regulator for the Bar of England and Wales. It discharges its regulatory functions through the independent Bar Standards Board. All candidates are required to apply online with a CV and Cover letter. Candidates are strongly advised to address the essential criteria as specified in the person specification. Candidates with a disability who require reasonable adjustments should contact . The Bar Council is part of the 'Disability Confident' scheme. Candidates with a disability who meet the essential criteria for this role will be guaranteed an interview under this scheme Closing Date: 12 May 2026 Proposed Interview Date: Week commencing 18 May 2026 The General Council of the Bar aims to recruit a talented workforce and values the diversity in background, skills and experience of its staff. We are committed to providing equality of opportunity for all job applicants irrespective of race, sex, disability, age, religion or belief, sexual orientation, maternity or pregnancy, marital or civil partnership status or gender re-assignment.
May 01, 2026
Full time
The Vacancy We are looking for an enthusiastic Training and Events Coordinator to join our busy, dynamic and energetic team. The position will offer the ideal opportunity to develop your skills in event coordination within a professional and respected professional body. The role The selected candidate will join a team of passionate event professionals who are responsible for delivering high quality training and events, both online and in-person to barristers across England and Wales. The role holder will need to manage a busy workload, working closely with colleagues within the immediate team and wider department to organise successful, high quality and engaging training and events. The Training and Events Coordinator's main responsibilities will include: Supporting the coordination, planning and administration of over 150 online and in-person training sessions Supporting the end-to-end delivery of online, in-person and hybrid seminars, workshops and events including the Pupillage Fair and the Annual Bar and Young Bar Conference Working closely and collaborating with internal and external stakeholders to plan and deliver training and events Maintaining booking and sales systems to ensure smooth running of own projects What we're looking for Strong time management skills, and the ability to prioritise and work to deadlines The ability to show initiative by working independently as well as within a team Strong attention-to-detail and customer service skills The ability to develop strong relationships with professional audiences Proven administrative skills in any area In return the Bar Council offers excellent benefits, including: 27 days annual leave Up to 12% employer's pension contribution Hybrid working Enhanced maternity and paternity pay Access to discounts at 100s of retailers through our Member Benefits portal Access to an online Wellbeing Centre with free fitness videos, healthy recipes, and guided meditation Life cover, and more About The Bar Council The Bar Council represents approximately 17,000 barristers in England and Wales. It promotes the Bar's high quality specialist advocacy and advisory services; fair access to justice for all; the highest standards of ethics, equality and diversity across the profession; and the development of business opportunities for barristers at home and abroad. The Bar Council is the governing body and the Approved Regulator for the Bar of England and Wales. It discharges its regulatory functions through the independent Bar Standards Board. All candidates are required to apply online with a CV and Cover letter. Candidates are strongly advised to address the essential criteria as specified in the person specification. Candidates with a disability who require reasonable adjustments should contact . The Bar Council is part of the 'Disability Confident' scheme. Candidates with a disability who meet the essential criteria for this role will be guaranteed an interview under this scheme Closing Date: 12 May 2026 Proposed Interview Date: Week commencing 18 May 2026 The General Council of the Bar aims to recruit a talented workforce and values the diversity in background, skills and experience of its staff. We are committed to providing equality of opportunity for all job applicants irrespective of race, sex, disability, age, religion or belief, sexual orientation, maternity or pregnancy, marital or civil partnership status or gender re-assignment.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors such as Pension Audit, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Pension Audit team, you'll receive the support you need to reach your potential. From developing new skills, working on audit tenders, undertaking business development activities and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by pension members and Trustees alike. You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll also: Act as a major point of contact within the firm. This includes responding quickly to, as well as anticipating requests/needs and keeping stakeholders informed of progress in relation to all aspects of the audit. Be responsible for the financial management of a portfolio from billing, WIP management and cash collection. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Ensure assignments are staffed with the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Identify and recognise business and sales opportunities. Support Partners and Senior Managers in the development of new business relationships and business proposals through high level sales and marketing activity. Support Partners with the implementation and communication of any new business. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Work as part of the pension audit management team within the wider Audit stream (e.g. resource planning, merit rate meetings and efficiency gains) Act as an ambassador of the firm, participate in office marketing events, keeps abreast of the wide range of service the firm offers. Act as a role model for trainees and executives. ACA/ICAS qualified or overseas equivalent. Have previous experience of managing people of all grades and experience, including managing audits and teams remotely. Good working knowledge of UK GAAP, FRS 102 and Pension SORP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including contributions, benefits and investments Experience of working with and managing audits with Scheme administrators and Scheme Accountants. Experience of preparing audit planning and completion reports to Trustees as well as presenting audit findings confidently Building, developing and maintaining a pension industry network of key contacts. Project Management experience, confidently communicating with clients and internal BDO staff and monitoring audit timetables to ensure deadlines are met. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors such as Pension Audit, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Pension Audit team, you'll receive the support you need to reach your potential. From developing new skills, working on audit tenders, undertaking business development activities and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by pension members and Trustees alike. You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll also: Act as a major point of contact within the firm. This includes responding quickly to, as well as anticipating requests/needs and keeping stakeholders informed of progress in relation to all aspects of the audit. Be responsible for the financial management of a portfolio from billing, WIP management and cash collection. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Ensure assignments are staffed with the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Identify and recognise business and sales opportunities. Support Partners and Senior Managers in the development of new business relationships and business proposals through high level sales and marketing activity. Support Partners with the implementation and communication of any new business. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Work as part of the pension audit management team within the wider Audit stream (e.g. resource planning, merit rate meetings and efficiency gains) Act as an ambassador of the firm, participate in office marketing events, keeps abreast of the wide range of service the firm offers. Act as a role model for trainees and executives. ACA/ICAS qualified or overseas equivalent. Have previous experience of managing people of all grades and experience, including managing audits and teams remotely. Good working knowledge of UK GAAP, FRS 102 and Pension SORP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including contributions, benefits and investments Experience of working with and managing audits with Scheme administrators and Scheme Accountants. Experience of preparing audit planning and completion reports to Trustees as well as presenting audit findings confidently Building, developing and maintaining a pension industry network of key contacts. Project Management experience, confidently communicating with clients and internal BDO staff and monitoring audit timetables to ensure deadlines are met. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors such as Pension Audit, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Pension Audit team, you'll receive the support you need to reach your potential. From developing new skills, working on audit tenders, undertaking business development activities and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by pension members and Trustees alike. You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll also: Act as a major point of contact within the firm. This includes responding quickly to, as well as anticipating requests/needs and keeping stakeholders informed of progress in relation to all aspects of the audit. Be responsible for the financial management of a portfolio from billing, WIP management and cash collection. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Ensure assignments are staffed with the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Identify and recognise business and sales opportunities. Support Partners and Senior Managers in the development of new business relationships and business proposals through high level sales and marketing activity. Support Partners with the implementation and communication of any new business. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Work as part of the pension audit management team within the wider Audit stream (e.g. resource planning, merit rate meetings and efficiency gains) Act as an ambassador of the firm, participate in office marketing events, keeps abreast of the wide range of service the firm offers. Act as a role model for trainees and executives. ACA/ICAS qualified or overseas equivalent. Have previous experience of managing people of all grades and experience, including managing audits and teams remotely. Good working knowledge of UK GAAP, FRS 102 and Pension SORP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including contributions, benefits and investments Experience of working with and managing audits with Scheme administrators and Scheme Accountants. Experience of preparing audit planning and completion reports to Trustees as well as presenting audit findings confidently Building, developing and maintaining a pension industry network of key contacts. Project Management experience, confidently communicating with clients and internal BDO staff and monitoring audit timetables to ensure deadlines are met. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors such as Pension Audit, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Pension Audit team, you'll receive the support you need to reach your potential. From developing new skills, working on audit tenders, undertaking business development activities and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by pension members and Trustees alike. You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll also: Act as a major point of contact within the firm. This includes responding quickly to, as well as anticipating requests/needs and keeping stakeholders informed of progress in relation to all aspects of the audit. Be responsible for the financial management of a portfolio from billing, WIP management and cash collection. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Ensure assignments are staffed with the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Identify and recognise business and sales opportunities. Support Partners and Senior Managers in the development of new business relationships and business proposals through high level sales and marketing activity. Support Partners with the implementation and communication of any new business. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Work as part of the pension audit management team within the wider Audit stream (e.g. resource planning, merit rate meetings and efficiency gains) Act as an ambassador of the firm, participate in office marketing events, keeps abreast of the wide range of service the firm offers. Act as a role model for trainees and executives. ACA/ICAS qualified or overseas equivalent. Have previous experience of managing people of all grades and experience, including managing audits and teams remotely. Good working knowledge of UK GAAP, FRS 102 and Pension SORP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including contributions, benefits and investments Experience of working with and managing audits with Scheme administrators and Scheme Accountants. Experience of preparing audit planning and completion reports to Trustees as well as presenting audit findings confidently Building, developing and maintaining a pension industry network of key contacts. Project Management experience, confidently communicating with clients and internal BDO staff and monitoring audit timetables to ensure deadlines are met. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).
May 01, 2026
Full time
Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors such as Pension Audit, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Pension Audit team, you'll receive the support you need to reach your potential. From developing new skills, working on audit tenders, undertaking business development activities and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by pension members and Trustees alike. You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll also: Act as a major point of contact within the firm. This includes responding quickly to, as well as anticipating requests/needs and keeping stakeholders informed of progress in relation to all aspects of the audit. Be responsible for the financial management of a portfolio from billing, WIP management and cash collection. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Ensure assignments are staffed with the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Identify and recognise business and sales opportunities. Support Partners and Senior Managers in the development of new business relationships and business proposals through high level sales and marketing activity. Support Partners with the implementation and communication of any new business. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Work as part of the pension audit management team within the wider Audit stream (e.g. resource planning, merit rate meetings and efficiency gains) Act as an ambassador of the firm, participate in office marketing events, keeps abreast of the wide range of service the firm offers. Act as a role model for trainees and executives. ACA/ICAS qualified or overseas equivalent. Have previous experience of managing people of all grades and experience, including managing audits and teams remotely. Good working knowledge of UK GAAP, FRS 102 and Pension SORP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including contributions, benefits and investments Experience of working with and managing audits with Scheme administrators and Scheme Accountants. Experience of preparing audit planning and completion reports to Trustees as well as presenting audit findings confidently Building, developing and maintaining a pension industry network of key contacts. Project Management experience, confidently communicating with clients and internal BDO staff and monitoring audit timetables to ensure deadlines are met. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors such as Pension Audit, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Pension Audit team, you'll receive the support you need to reach your potential. From developing new skills, working on audit tenders, undertaking business development activities and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by pension members and Trustees alike. You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll also: Act as a major point of contact within the firm. This includes responding quickly to, as well as anticipating requests/needs and keeping stakeholders informed of progress in relation to all aspects of the audit. Be responsible for the financial management of a portfolio from billing, WIP management and cash collection. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Ensure assignments are staffed with the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Identify and recognise business and sales opportunities. Support Partners and Senior Managers in the development of new business relationships and business proposals through high level sales and marketing activity. Support Partners with the implementation and communication of any new business. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Work as part of the pension audit management team within the wider Audit stream (e.g. resource planning, merit rate meetings and efficiency gains) Act as an ambassador of the firm, participate in office marketing events, keeps abreast of the wide range of service the firm offers. Act as a role model for trainees and executives. ACA/ICAS qualified or overseas equivalent. Have previous experience of managing people of all grades and experience, including managing audits and teams remotely. Good working knowledge of UK GAAP, FRS 102 and Pension SORP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including contributions, benefits and investments Experience of working with and managing audits with Scheme administrators and Scheme Accountants. Experience of preparing audit planning and completion reports to Trustees as well as presenting audit findings confidently Building, developing and maintaining a pension industry network of key contacts. Project Management experience, confidently communicating with clients and internal BDO staff and monitoring audit timetables to ensure deadlines are met. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you've also worked in the following roles, we'd also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY: £25,000 per annum + Uncapped Commission (£5,000 OTE) + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am-6pm, plus every other Saturday 10am-5pm) Multiple Jobs Available JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication, negotiation and customer service skills to retain customers and recommend suitable broadband packages. The Customer Service Advisor / Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering a positive customer experience. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Retention Agent include: Responding to Retention Enquiries: Handling inbound calls from customers considering cancelling or changing services Understanding Customer Needs: Identifying concerns, motivations and reasons for contact Re-contracting and Upgrades: Discussing renewal options, packages and promotional offers Customer Retention: Using negotiation and objection handling to retain customers and reduce churn Moving Home Support: Assisting customers with transferring services to new addresses Case Management: Managing complex cases and providing regular customer updates Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes System Administration: Updating CRM systems, processing changes and recording accurate data CANDIDATE REQUIREMENTS A friendly and confident communicator with strong interpersonal skills Previous experience in a retention, telesales or customer service call centre role Telecommunications experience is highly desirable Experience handling objections, complaints or difficult conversations Strong negotiation skills and a results-driven approach Good IT skills with experience using CRM systems and databases GCSEs in English and Maths or equivalent Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS Uncapped commission scheme linked to retention and performance Smart casual dress code Free access to gym facilities Access to a financial wellbeing platform (on successful completion of probationary period) Brand new office with excellent transport links Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14613 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ
Apr 30, 2026
Full time
Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you've also worked in the following roles, we'd also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY: £25,000 per annum + Uncapped Commission (£5,000 OTE) + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am-6pm, plus every other Saturday 10am-5pm) Multiple Jobs Available JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication, negotiation and customer service skills to retain customers and recommend suitable broadband packages. The Customer Service Advisor / Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering a positive customer experience. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Retention Agent include: Responding to Retention Enquiries: Handling inbound calls from customers considering cancelling or changing services Understanding Customer Needs: Identifying concerns, motivations and reasons for contact Re-contracting and Upgrades: Discussing renewal options, packages and promotional offers Customer Retention: Using negotiation and objection handling to retain customers and reduce churn Moving Home Support: Assisting customers with transferring services to new addresses Case Management: Managing complex cases and providing regular customer updates Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes System Administration: Updating CRM systems, processing changes and recording accurate data CANDIDATE REQUIREMENTS A friendly and confident communicator with strong interpersonal skills Previous experience in a retention, telesales or customer service call centre role Telecommunications experience is highly desirable Experience handling objections, complaints or difficult conversations Strong negotiation skills and a results-driven approach Good IT skills with experience using CRM systems and databases GCSEs in English and Maths or equivalent Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS Uncapped commission scheme linked to retention and performance Smart casual dress code Free access to gym facilities Access to a financial wellbeing platform (on successful completion of probationary period) Brand new office with excellent transport links Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14613 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ
About a career with Elis Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors. In the Industrial & Commercial Services (ICS) division, we specialise in innovative, circular solutions-supplying workwear, hygiene products, washroom services and industrial wipers through a reliable rental model that reduces waste and supports our customers' operational efficiency. Customer Relationship AdvisorICS Wakefield Full-time Permanent What will make you stand out? Strong customer service and relationship-building skills. Excellent communication skills (verbal and written). Highly proficient in Microsoft Office (especially Excel) and Microsoft Dynamics. Attention to detail with strong analytical and organisational abilities. Ability to work independently, manage multiple priorities and meet deadlines. Experience in sales, service management or administration is desirable. Previous people management experience is advantageous. Your Mission at Elis We're looking for a Customer Relationship Assistant to join our ICS team at our Wakefield site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement. This is a varied, rewarding role ideal for someone with strong communication, organisation, and analytical skills. Serve as the dedicated point of contact for complex or at-risk customers, helping rebuild and strengthen partnerships. Manage all direct communications (email, phone) from key customers efficiently and professionally. Collate and relay feedback from Drivers and On-Premise Delivery teams to Account Managers. Support account management activity, including meeting preparation, reporting, and analysis of service issues and risks. Prepare quotations (CARs), contractual documentation, and ensure timely follow-up of actions. Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting. Analyse lost business and complaint data to identify service trends and improvement areas. Provide accurate financial reporting and contribute to business reviews with General Managers. Offer training, coaching and subject matter support to colleagues when required. Work collaboratively on projects that drive service and process improvements across the ICS division. What's on offer? 29 Days Holiday Employee Assistance Programme On-site Parking Clear career progression within a multinational organisation 29 days holiday (including bank holidays) Ongoing training and development opportunities Be part of a company committed to sustainability and the circular economy A supportive team environment where your ideas and contributions matter
Apr 30, 2026
Full time
About a career with Elis Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors. In the Industrial & Commercial Services (ICS) division, we specialise in innovative, circular solutions-supplying workwear, hygiene products, washroom services and industrial wipers through a reliable rental model that reduces waste and supports our customers' operational efficiency. Customer Relationship AdvisorICS Wakefield Full-time Permanent What will make you stand out? Strong customer service and relationship-building skills. Excellent communication skills (verbal and written). Highly proficient in Microsoft Office (especially Excel) and Microsoft Dynamics. Attention to detail with strong analytical and organisational abilities. Ability to work independently, manage multiple priorities and meet deadlines. Experience in sales, service management or administration is desirable. Previous people management experience is advantageous. Your Mission at Elis We're looking for a Customer Relationship Assistant to join our ICS team at our Wakefield site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement. This is a varied, rewarding role ideal for someone with strong communication, organisation, and analytical skills. Serve as the dedicated point of contact for complex or at-risk customers, helping rebuild and strengthen partnerships. Manage all direct communications (email, phone) from key customers efficiently and professionally. Collate and relay feedback from Drivers and On-Premise Delivery teams to Account Managers. Support account management activity, including meeting preparation, reporting, and analysis of service issues and risks. Prepare quotations (CARs), contractual documentation, and ensure timely follow-up of actions. Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting. Analyse lost business and complaint data to identify service trends and improvement areas. Provide accurate financial reporting and contribute to business reviews with General Managers. Offer training, coaching and subject matter support to colleagues when required. Work collaboratively on projects that drive service and process improvements across the ICS division. What's on offer? 29 Days Holiday Employee Assistance Programme On-site Parking Clear career progression within a multinational organisation 29 days holiday (including bank holidays) Ongoing training and development opportunities Be part of a company committed to sustainability and the circular economy A supportive team environment where your ideas and contributions matter
Sales and Customer Service Advisor - Immediate Starts Available (Full-Time Equivalent, Weekly Pay) - Join a Thriving and Growing Team in Portsmouth! Important Note (Essential): Our client can only accept candidates who are eligible to work in the UK on a full time basis, all year round without restrictions. This role is NOT suitable for students. (5 FULL days a week required) Based in Portsmouth, our client is currently recruiting for enthusiastic and bubbly Sales Advisors due to recent expansion and high client demand. Dealing with all aspects of our client's sales, customer service, and promotions campaigns, these roles require flexibility and a can-do attitude. The key attributes they are looking for are: An unstoppable, positive, and proactive attitude. A confident, professional approach that builds trust. Delivery of customer service that exceeds expectations and leaves a lasting impression. Excellent communication and interpersonal skills in English. Full-time, 5-day-a-week availability (Monday - Friday). Please Note: Due to the full-time commitment and requirements of the role, applicants must be 18 or over and not currently in full-time education. What's on offer: Weekly pay - start earning immediately. Weekly rewards and incentives, including cash prizes, TVs, gaming consoles, mystery boxes, and more. International travel opportunities for top performers (previous trips include Ibiza, Miami, Rhodes, and Türkiye), plus UK networking road trips. Biannual awards events recognising top individual and team achievements. Global Adventures: An all-expenses-paid trip to Greece for 2026! The USA Competition: Win an exclusive, all-inclusive getaway to the USA. Team Culture: Work in a supportive environment alongside their two friendly office dachshunds. Social Scene: Enjoy optional weekly events like bowling, mini-golf, and team BBQs. VIP Recognition: Attend biannual award galas and seasonal highlights, including the Ascot Races this summer! Professional Perks: Earn up to £250 in new-starter bonuses and join UK-wide networking road trips to collaborate with our top-performing hubs. Key aspects of the role include: Generating new customers for clients. Working as part of a motivated, high-energy team. Speaking with customers face-to-face (conversational English required). Working towards individual and team targets. Delivering positive, memorable customer experiences in event-based sales campaigns. Previous experience won't hold you back in this self-employed, commission-based role as you'll get full access to client- and product-specific coaching, plus comprehensive skills training to set you up for success. While prior experience in retail (Retail assistant, Shop assistant, Sales assistant), hospitality (Bartending, Waitressing, Front of House), call centres, customer service, or sales and marketing is a plus, it's not a requirement-this is a fantastic opportunity to break into the sector and build your career from the ground up. This role is not suitable for candidates still in education (school/College/University), or current international students. Due to availability, our client is seeking candidates that can work 5 full days per week, between Mon-Sat. Immediate Start Roles are based in Central Portsmouth. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
Apr 30, 2026
Full time
Sales and Customer Service Advisor - Immediate Starts Available (Full-Time Equivalent, Weekly Pay) - Join a Thriving and Growing Team in Portsmouth! Important Note (Essential): Our client can only accept candidates who are eligible to work in the UK on a full time basis, all year round without restrictions. This role is NOT suitable for students. (5 FULL days a week required) Based in Portsmouth, our client is currently recruiting for enthusiastic and bubbly Sales Advisors due to recent expansion and high client demand. Dealing with all aspects of our client's sales, customer service, and promotions campaigns, these roles require flexibility and a can-do attitude. The key attributes they are looking for are: An unstoppable, positive, and proactive attitude. A confident, professional approach that builds trust. Delivery of customer service that exceeds expectations and leaves a lasting impression. Excellent communication and interpersonal skills in English. Full-time, 5-day-a-week availability (Monday - Friday). Please Note: Due to the full-time commitment and requirements of the role, applicants must be 18 or over and not currently in full-time education. What's on offer: Weekly pay - start earning immediately. Weekly rewards and incentives, including cash prizes, TVs, gaming consoles, mystery boxes, and more. International travel opportunities for top performers (previous trips include Ibiza, Miami, Rhodes, and Türkiye), plus UK networking road trips. Biannual awards events recognising top individual and team achievements. Global Adventures: An all-expenses-paid trip to Greece for 2026! The USA Competition: Win an exclusive, all-inclusive getaway to the USA. Team Culture: Work in a supportive environment alongside their two friendly office dachshunds. Social Scene: Enjoy optional weekly events like bowling, mini-golf, and team BBQs. VIP Recognition: Attend biannual award galas and seasonal highlights, including the Ascot Races this summer! Professional Perks: Earn up to £250 in new-starter bonuses and join UK-wide networking road trips to collaborate with our top-performing hubs. Key aspects of the role include: Generating new customers for clients. Working as part of a motivated, high-energy team. Speaking with customers face-to-face (conversational English required). Working towards individual and team targets. Delivering positive, memorable customer experiences in event-based sales campaigns. Previous experience won't hold you back in this self-employed, commission-based role as you'll get full access to client- and product-specific coaching, plus comprehensive skills training to set you up for success. While prior experience in retail (Retail assistant, Shop assistant, Sales assistant), hospitality (Bartending, Waitressing, Front of House), call centres, customer service, or sales and marketing is a plus, it's not a requirement-this is a fantastic opportunity to break into the sector and build your career from the ground up. This role is not suitable for candidates still in education (school/College/University), or current international students. Due to availability, our client is seeking candidates that can work 5 full days per week, between Mon-Sat. Immediate Start Roles are based in Central Portsmouth. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: Employment Advisor / Recruitment Consultant Location: Centre based Salary: up to £27,000 (Depending on qualifications and experience) Package: Excellent Holiday Entitlement, Pension + Much More! Type: Full Time, PermanentAn exciting opportunity awaits a motivated and engaging individual who is looking to support the wider community and lower unemployment rates.The successful candidate will have prior experience of working within any of the following customer facing sectors; Employability/DWP, Recruitment and Sales. Essential Criteria: Must have the ability to demonstrate coaching/mentoring and persuasion/influencing experience. Must have experience of working in a performance target driven role (e.g. Recruitment / Sales / Employability). GCSE English Language at a minimum of a Grade C (or equivalent Level 2 qualification). Experience of creating tailored action plans and individual needs assessments. The Role: Engage, motivate and support unemployed participants through to gaining sustainable employment opportunities. Proactively engage with local employers to source job vacancies for your caseload; providing ongoing advice and support throughout the recruitment process. Conduct intensive group and 1:1 support sessions, with individuals in your caseload. Identify and support individuals with their barriers to work; devise and review tailored action plans; improve confidence and job search skills. Support your caseload with the CV writing and job application process. Engage with the local community to promote our client as the Provider of choice. Please note: KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.KM1
Apr 30, 2026
Full time
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: Employment Advisor / Recruitment Consultant Location: Centre based Salary: up to £27,000 (Depending on qualifications and experience) Package: Excellent Holiday Entitlement, Pension + Much More! Type: Full Time, PermanentAn exciting opportunity awaits a motivated and engaging individual who is looking to support the wider community and lower unemployment rates.The successful candidate will have prior experience of working within any of the following customer facing sectors; Employability/DWP, Recruitment and Sales. Essential Criteria: Must have the ability to demonstrate coaching/mentoring and persuasion/influencing experience. Must have experience of working in a performance target driven role (e.g. Recruitment / Sales / Employability). GCSE English Language at a minimum of a Grade C (or equivalent Level 2 qualification). Experience of creating tailored action plans and individual needs assessments. The Role: Engage, motivate and support unemployed participants through to gaining sustainable employment opportunities. Proactively engage with local employers to source job vacancies for your caseload; providing ongoing advice and support throughout the recruitment process. Conduct intensive group and 1:1 support sessions, with individuals in your caseload. Identify and support individuals with their barriers to work; devise and review tailored action plans; improve confidence and job search skills. Support your caseload with the CV writing and job application process. Engage with the local community to promote our client as the Provider of choice. Please note: KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.KM1
Role Overview The Aftersales Advisor is a commercially focused, customer-facing role responsible for driving spares, service, and engineering revenue while coordinating aftersales activity across customers, engineers, and suppliers. This position sits at the centre of the business and is critical to maintaining high service standards, supporting revenue growth, and strengthening long-term customer relationships. It is a demanding, target-driven role within small, fast-growing family business operating in a competitive B2B capital equipment market. The successful candidate will be highly organised, commercially minded, confident communicating with customers, and motivated by results, progression, and continuous improvement. Key Responsibilities Commercial & Sales Responsibilities Achieve monthly targets for: Spare parts sales Engineering labour and service revenue Proactively contact customers to: Generate spares and service opportunities Follow up quotations Secure purchase orders Actively promote and sell: Service agreements Preventive maintenance and support packages Manage service agreement renewals through Call2Field. Chase outstanding purchase orders once quotations have been issued. Identify opportunities to upsell parts, service, and support solutions. Aftersales Operations & Coordination Process and manage spare parts orders from quotation through to dispatch. Source and purchase parts from suppliers and apply agreed commercial mark-ups. Coordinate engineer schedules, call-outs, and service activity. Liaise between customers, engineers, and suppliers to ensure efficient job execution. Maintain accurate job, customer, and contract data within Call2Field and internal systems. Customer Relationship & Brand Representation Act as a professional and friendly point of contact for aftersales customers. Visit customer factories when required to support relationships and commercial development. Promote the company s services, products, and successes on LinkedIn and other platforms. Support the company s presence at trade shows, customer open days, and supplier visits (including opportunities for overseas travel). Business Improvement Contribute ideas to improve: Aftersales processes Customer experience Service efficiency and profitability Use data, customer feedback, and operational insight to support continuous improvement. Candidate Profile Essential Strong communication skills with a friendly, professional manner. Highly organised with the ability to manage multiple priorities. Commercially aware and motivated by targets and results. Confident speaking with customers in a B2B environment. Comfortable working in a fast-paced, demanding small-team environment. Strong IT literacy and willingness to learn new systems (e.g., Call2Field, CRM, ERP). Desirable Driving licence (preferred, not essential). Interest in engineering, manufacturing, or capital equipment environments. Previous experience in customer service, sales support, aftersales, or operations (not essential for the right candidate). Development & Progression This is an entry-level role designed for someone with ambition. The position offers: Rapid progression opportunities for high performers. Exposure to the full commercial and operational workings of a B2B machinery business. Direct involvement with senior management and decision-making. Opportunities to attend UK and international trade shows and visit overseas suppliers. 100% reimbursement for approved professional training and upskilling. Working Environment Small, close-knit, high-performance team. High standards, high expectations, and strong accountability. A commercially driven culture focused on customer support, service quality, and business growth. An environment suited to individuals who thrive under responsibility, pace, and challenge. Benefits Favourable commission based salary Private health insurance 25 days holidays plus bank holidays Early finish on Fridays
Apr 30, 2026
Full time
Role Overview The Aftersales Advisor is a commercially focused, customer-facing role responsible for driving spares, service, and engineering revenue while coordinating aftersales activity across customers, engineers, and suppliers. This position sits at the centre of the business and is critical to maintaining high service standards, supporting revenue growth, and strengthening long-term customer relationships. It is a demanding, target-driven role within small, fast-growing family business operating in a competitive B2B capital equipment market. The successful candidate will be highly organised, commercially minded, confident communicating with customers, and motivated by results, progression, and continuous improvement. Key Responsibilities Commercial & Sales Responsibilities Achieve monthly targets for: Spare parts sales Engineering labour and service revenue Proactively contact customers to: Generate spares and service opportunities Follow up quotations Secure purchase orders Actively promote and sell: Service agreements Preventive maintenance and support packages Manage service agreement renewals through Call2Field. Chase outstanding purchase orders once quotations have been issued. Identify opportunities to upsell parts, service, and support solutions. Aftersales Operations & Coordination Process and manage spare parts orders from quotation through to dispatch. Source and purchase parts from suppliers and apply agreed commercial mark-ups. Coordinate engineer schedules, call-outs, and service activity. Liaise between customers, engineers, and suppliers to ensure efficient job execution. Maintain accurate job, customer, and contract data within Call2Field and internal systems. Customer Relationship & Brand Representation Act as a professional and friendly point of contact for aftersales customers. Visit customer factories when required to support relationships and commercial development. Promote the company s services, products, and successes on LinkedIn and other platforms. Support the company s presence at trade shows, customer open days, and supplier visits (including opportunities for overseas travel). Business Improvement Contribute ideas to improve: Aftersales processes Customer experience Service efficiency and profitability Use data, customer feedback, and operational insight to support continuous improvement. Candidate Profile Essential Strong communication skills with a friendly, professional manner. Highly organised with the ability to manage multiple priorities. Commercially aware and motivated by targets and results. Confident speaking with customers in a B2B environment. Comfortable working in a fast-paced, demanding small-team environment. Strong IT literacy and willingness to learn new systems (e.g., Call2Field, CRM, ERP). Desirable Driving licence (preferred, not essential). Interest in engineering, manufacturing, or capital equipment environments. Previous experience in customer service, sales support, aftersales, or operations (not essential for the right candidate). Development & Progression This is an entry-level role designed for someone with ambition. The position offers: Rapid progression opportunities for high performers. Exposure to the full commercial and operational workings of a B2B machinery business. Direct involvement with senior management and decision-making. Opportunities to attend UK and international trade shows and visit overseas suppliers. 100% reimbursement for approved professional training and upskilling. Working Environment Small, close-knit, high-performance team. High standards, high expectations, and strong accountability. A commercially driven culture focused on customer support, service quality, and business growth. An environment suited to individuals who thrive under responsibility, pace, and challenge. Benefits Favourable commission based salary Private health insurance 25 days holidays plus bank holidays Early finish on Fridays
Customer Care Coordinator Client: Dormeo (via Konecta Group) Job Title: Customer Care Coordinator (CCC) Salary: £25,584, OTE (£12.30 p/h) standard hours Out of Hours opportunity: £14.55 p/h 10 pm to 8 am Location: Ringwood, Konecta Group - Hybrid working after graduation from academy Hours: 40 paid hours per week Shifts: 8:00 am - 4:30 pm 9:00 am - 5:30 pm 9:30 am - 6:00 pm 10:30 am - 7:00 pm 11:30 am - 8:00 pm 1:30 pm - 10:00 pm 10:00 pm - 8:00 am (Out of Hours) Operating Hours: Monday - Friday 8 am - 8 pm; Saturday & Sunday 9 am - 1 pm; Order line 24 hour coverage Main Purpose of Role This is a fantastic opportunity to be a part of a Customer Service team that is part of its multi-channel Contact Centre. We are a fun but focused team that works hard and has a real passion for delivering 100% Happiness to all of our customers, all of the time. The role is an inbound contact centre position that will involve handling new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on upselling. Additional work involves managing emails and various other so called back office tasks. Full training is provided for all elements of the role. Key Responsibilities Acting as a liaison between customers and Dormeo UK, ensuring smooth communication and resolution of inquiries. Handling incoming inquiries via phone, email, and other channels and resolving them in a timely and effective manner. Inquiries will range from delivery to warranties, and all advisors will be trained on all aspects of the role to ensure customers have one call resolution. Demonstrating a customer centric approach to build and maintain customer loyalty and satisfaction. Documenting interactions accurately and updating customer information in the company database. Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary. Maintaining a high level of professionalism and adhering to company guidelines and policies. Upselling and cross selling on every opportunity presented in order to increase revenue. Identify and maximise sales opportunities through cross selling and upselling plus special promotions on a wide range of retail products. Place customer orders and resolve all customer enquiries at first point of contact efficiently. Embrace Company core values for respect and equality for all those we come into contact with and provide world class service at all times. Take ownership of personal development and performance. Work as a team in a fast paced target driven environment. Skills Requirements Outstanding verbal and written communication skills. Confident and professional telephone manner. A natural ability to build rapport with internal and external customers. Strong problem solving capabilities and a keen attention to detail. Proficiency in IT systems, including customer relationship management (CRM) tools. A proactive and caring attitude and the ability to manage time efficiently in a fast paced environment. Punctual and reliable. Who is Konecta Group? Leading the way in Customer Interaction & process management, Konecta Group is an international outsourced customer service provider with 50,000 staff worldwide across 112 sites. Our clients employ us to communicate with their customers in the most effective ways - on the phone, via email, on the web through live chat or any social media channels. Learn more here: Who are Dormeo? Dormeo has been bringing the highest quality memory foam mattresses directly to people s homes for over 20 years, becoming one of Europe s most trusted bedding brands. Our passion is for everybody to sleep on the best mattress they can afford. Dormeo mattresses are made for everybody, every bedroom and every budget. The company prides itself on using its patented technology to deliver exceptional quality, value and customer satisfaction. Dormeo is committed to sustainability and customer service excellence. Learn more here: Why work for us? (Available to perm employees) Konecta working culture of fun and sociable team environment. 50 percent discount on bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood). Pension Scheme with Standard Life. Eye test vouchers and discounts. Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally). Involvement with local charities and fundraising days. Campaign specific benefits including discounts, incentives and prizes. Recommend a friend scheme paid reward of £500. Apprenticeship qualifications and career flight path schemes. Recognition and rewards via Perkbox. Free car parking. Weekly dress down day. Free fruit. Cycle to work scheme. Position in Organisation The CCC reports directly into the Team Manager, who in turn reports into the Account Manager and will have various support from colleagues nearby which will always be on hand. Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. The Dormeo call centre will be open: Customer Services Hours - Monday - Friday 8 am - 8 pm; Saturday and Sunday 9 am - 1 pm. Order line: 24 hour coverage. Systems & Training Full training will be given by Konecta and will include ongoing training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act (DPA), the Konecta Quality Management System and all other systems and soft skills training. Employment Basis Depending on suitability, CCC s will be employed as Temps or Perms with the possibility of a permanent position in all cases. Opportunity for Growth The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help raise the bar in terms of customer experience. Across the campaign the team will have SMART objectives communicated by the Customer Experience Director (on behalf of the client). Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties, with the added responsibility being rewarded with a salary increase.
Apr 30, 2026
Full time
Customer Care Coordinator Client: Dormeo (via Konecta Group) Job Title: Customer Care Coordinator (CCC) Salary: £25,584, OTE (£12.30 p/h) standard hours Out of Hours opportunity: £14.55 p/h 10 pm to 8 am Location: Ringwood, Konecta Group - Hybrid working after graduation from academy Hours: 40 paid hours per week Shifts: 8:00 am - 4:30 pm 9:00 am - 5:30 pm 9:30 am - 6:00 pm 10:30 am - 7:00 pm 11:30 am - 8:00 pm 1:30 pm - 10:00 pm 10:00 pm - 8:00 am (Out of Hours) Operating Hours: Monday - Friday 8 am - 8 pm; Saturday & Sunday 9 am - 1 pm; Order line 24 hour coverage Main Purpose of Role This is a fantastic opportunity to be a part of a Customer Service team that is part of its multi-channel Contact Centre. We are a fun but focused team that works hard and has a real passion for delivering 100% Happiness to all of our customers, all of the time. The role is an inbound contact centre position that will involve handling new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on upselling. Additional work involves managing emails and various other so called back office tasks. Full training is provided for all elements of the role. Key Responsibilities Acting as a liaison between customers and Dormeo UK, ensuring smooth communication and resolution of inquiries. Handling incoming inquiries via phone, email, and other channels and resolving them in a timely and effective manner. Inquiries will range from delivery to warranties, and all advisors will be trained on all aspects of the role to ensure customers have one call resolution. Demonstrating a customer centric approach to build and maintain customer loyalty and satisfaction. Documenting interactions accurately and updating customer information in the company database. Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary. Maintaining a high level of professionalism and adhering to company guidelines and policies. Upselling and cross selling on every opportunity presented in order to increase revenue. Identify and maximise sales opportunities through cross selling and upselling plus special promotions on a wide range of retail products. Place customer orders and resolve all customer enquiries at first point of contact efficiently. Embrace Company core values for respect and equality for all those we come into contact with and provide world class service at all times. Take ownership of personal development and performance. Work as a team in a fast paced target driven environment. Skills Requirements Outstanding verbal and written communication skills. Confident and professional telephone manner. A natural ability to build rapport with internal and external customers. Strong problem solving capabilities and a keen attention to detail. Proficiency in IT systems, including customer relationship management (CRM) tools. A proactive and caring attitude and the ability to manage time efficiently in a fast paced environment. Punctual and reliable. Who is Konecta Group? Leading the way in Customer Interaction & process management, Konecta Group is an international outsourced customer service provider with 50,000 staff worldwide across 112 sites. Our clients employ us to communicate with their customers in the most effective ways - on the phone, via email, on the web through live chat or any social media channels. Learn more here: Who are Dormeo? Dormeo has been bringing the highest quality memory foam mattresses directly to people s homes for over 20 years, becoming one of Europe s most trusted bedding brands. Our passion is for everybody to sleep on the best mattress they can afford. Dormeo mattresses are made for everybody, every bedroom and every budget. The company prides itself on using its patented technology to deliver exceptional quality, value and customer satisfaction. Dormeo is committed to sustainability and customer service excellence. Learn more here: Why work for us? (Available to perm employees) Konecta working culture of fun and sociable team environment. 50 percent discount on bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood). Pension Scheme with Standard Life. Eye test vouchers and discounts. Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally). Involvement with local charities and fundraising days. Campaign specific benefits including discounts, incentives and prizes. Recommend a friend scheme paid reward of £500. Apprenticeship qualifications and career flight path schemes. Recognition and rewards via Perkbox. Free car parking. Weekly dress down day. Free fruit. Cycle to work scheme. Position in Organisation The CCC reports directly into the Team Manager, who in turn reports into the Account Manager and will have various support from colleagues nearby which will always be on hand. Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. The Dormeo call centre will be open: Customer Services Hours - Monday - Friday 8 am - 8 pm; Saturday and Sunday 9 am - 1 pm. Order line: 24 hour coverage. Systems & Training Full training will be given by Konecta and will include ongoing training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act (DPA), the Konecta Quality Management System and all other systems and soft skills training. Employment Basis Depending on suitability, CCC s will be employed as Temps or Perms with the possibility of a permanent position in all cases. Opportunity for Growth The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help raise the bar in terms of customer experience. Across the campaign the team will have SMART objectives communicated by the Customer Experience Director (on behalf of the client). Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties, with the added responsibility being rewarded with a salary increase.
About the role We are looking for a highly organised and proactive individual to join our apprenticeships team as a Talent Pool, Digital Services & Onboarding Advisor. This is a key role supporting the coordination of apprenticeship onboarding and Digital Apprenticeship Service (DAS) activity. You will work closely with employers, Business Development Managers and internal teams to ensure apprentices are onboarded efficiently, compliantly and on time. The role sits at the centre of our apprenticeship delivery model, ensuring systems are accurate, funding can be drawn down correctly and learners have a strong start to their programme. What you'll be doing Acting as a key point of contact for employers, supporting them to navigate and use the Digital Apprenticeship Service Ensuring all employers are set up correctly on DAS and issuing cohort requests in a timely way Working closely with MIS and curriculum teams to confirm learner starts and maintain accurate records Monitoring onboarding pipelines including talent pool, direct recruit and on-hold learners Supporting the onboarding of apprentices, including coordinating enrolments and employer engagement Tracking and resolving issues that may delay learner starts, including eligibility and documentation checks Supporting Talent Pool Assessment Days to identify and progress suitable candidates Ensuring all activity meets funding rules and compliance requirements Producing regular reports and maintaining accurate tracking data, particularly through Excel What we're looking for You will be someone who is confident working across multiple systems and stakeholders, with a strong eye for detail and a focus on getting things right first time. Essential: Level 2 qualification or above (ideally business-related) GCSE English and Maths (or equivalent) Strong organisational skills with the ability to manage competing priorities Confident communicator, able to build relationships with employers and internal teams Experience using IT systems and Microsoft Excel to track and report data A proactive approach with a strong sense of ownership and accountability Desirable: Experience of working with the Digital Apprenticeship Service (DAS) Understanding of apprenticeship funding rules (levy and non-levy) Experience within apprenticeships, FE or work-based learning Why join us This is a great opportunity to be part of a high-performing apprenticeships team at a time of growth. You will play a direct role in improving the experience for both employers and learners, while developing your own skills in a fast-paced and supportive environment. We offer: Opportunities for professional development and progression A collaborative and supportive team culture The chance to work across a diverse and impactful education group Additional information The role will require travel across different campuses. You will also be expected to contribute to wider team activities, including quality improvement, reporting and continuous development. About Us London South East Colleges (LSEC) is one of London's largest and most successful further education providers, with seven campuses across Bexley, Bromley, Greenwich and Lambeth and around 1,000 staff. Each year, we support more than 13,000 students through a wide portfolio of vocational courses, apprenticeships and other programmes that are closely aligned to employer and industry need. What brings people to work here, and keeps them here, is the sense of purpose. We exist to change lives through learning, and that ambition runs through everything we do. Our staff work with learners from all backgrounds, many of whom face significant barriers, and play a direct role in improving social mobility and life chances across south east London and beyond. We are committed to developing our people. This includes high-quality professional development, leadership and management training, and clear opportunities for progression across the College and the wider Group. We encourage colleagues to develop their skills, share expertise and build long-term careers with us, supported by a culture that values collaboration, professionalism and continuous improvement. We invest heavily in our learning environments, with modern facilities and strong partnerships with employers, universities and local communities. This enables our staff to focus on what matters most: delivering high-quality education and training that equips learners with the skills, confidence and resilience to succeed in work and in life. LSEC is part of the Elevare Civic Education Group, which also sponsors London South East Academies Trust. The Trust is a growing and successful Multi Academy Trust, currently comprising mainstream, special and alternative provision schools across Bromley, Bexley, Surrey, Sussex and Lambeth. This gives colleagues the opportunity to work within a genuinely joined up education system, spanning schools, colleges and higher education. The Group has also recently established the Elevare Education Foundation, a charity dedicated to supporting disadvantaged children and families across the region through targeted programmes and practical support. This reflects our wider civic mission and commitment to making a meaningful difference beyond our campuses. With a combined turnover of around £130m and clear ambitions for growth and improvement, this is an organisation that is forward looking, values expertise and encourages people to contribute ideas and shape the future. There has rarely been a more interesting time to join us. Benefits We offer a highly competitive benefits package, including excellent annual leave and a generous pension through the Teachers' Pension Scheme or Local Government Pension Scheme depending on role. Additional benefits include: Access to an Employee Assistance Programme Cycle to work scheme Annual season ticket loan Access to the Discounts for Teachers portal Free Wi Fi access in over 10,000 locations worldwide through Eduroam Access to our on site gym at Bromley campus and discount at other local gyms Discounts in our in house restaurants and on hair and beauty treatments Equal Opportunities London South East Colleges is fully committed to equality of opportunity and to creating a diverse, inclusive and respectful working environment, free from discrimination and harassment. We welcome applications from all sections of the community, regardless of race, nationality, ethnic origin, religion or belief, sex, gender identity, sexual orientation, disability, age, parental status or marital or partnership status. As a Disability Confident Committed employer, we guarantee an interview to applicants who declare a disability and meet the essential criteria for the role. If you require any reasonable adjustments to support you through the application or interview process, please contact People Services at . In line with Keeping Children Safe in Education (KCSIE) guidance, we carry out social media checks on shortlisted candidates to assess suitability for working with children and young people. Our full Safeguarding policy can be found here. Because we work with children and vulnerable adults, all roles are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Appointments are subject to an enhanced DBS check and, where relevant, a Children's and/or Adult's Barred List check. Any offer of employment may be withdrawn if these checks are unsatisfactory. Self-disclosure is required as part of the recruitment process, and failure to disclose relevant information or provide a DBS certificate is likely to result in withdrawal of an offer. Our DBS policy on the recruitment of ex-offenders is available on request. All appointments are also subject to verification of the right to work in the UK, in line with Home Office requirements. Original documentation will be required prior to commencement of employment.
Apr 30, 2026
Full time
About the role We are looking for a highly organised and proactive individual to join our apprenticeships team as a Talent Pool, Digital Services & Onboarding Advisor. This is a key role supporting the coordination of apprenticeship onboarding and Digital Apprenticeship Service (DAS) activity. You will work closely with employers, Business Development Managers and internal teams to ensure apprentices are onboarded efficiently, compliantly and on time. The role sits at the centre of our apprenticeship delivery model, ensuring systems are accurate, funding can be drawn down correctly and learners have a strong start to their programme. What you'll be doing Acting as a key point of contact for employers, supporting them to navigate and use the Digital Apprenticeship Service Ensuring all employers are set up correctly on DAS and issuing cohort requests in a timely way Working closely with MIS and curriculum teams to confirm learner starts and maintain accurate records Monitoring onboarding pipelines including talent pool, direct recruit and on-hold learners Supporting the onboarding of apprentices, including coordinating enrolments and employer engagement Tracking and resolving issues that may delay learner starts, including eligibility and documentation checks Supporting Talent Pool Assessment Days to identify and progress suitable candidates Ensuring all activity meets funding rules and compliance requirements Producing regular reports and maintaining accurate tracking data, particularly through Excel What we're looking for You will be someone who is confident working across multiple systems and stakeholders, with a strong eye for detail and a focus on getting things right first time. Essential: Level 2 qualification or above (ideally business-related) GCSE English and Maths (or equivalent) Strong organisational skills with the ability to manage competing priorities Confident communicator, able to build relationships with employers and internal teams Experience using IT systems and Microsoft Excel to track and report data A proactive approach with a strong sense of ownership and accountability Desirable: Experience of working with the Digital Apprenticeship Service (DAS) Understanding of apprenticeship funding rules (levy and non-levy) Experience within apprenticeships, FE or work-based learning Why join us This is a great opportunity to be part of a high-performing apprenticeships team at a time of growth. You will play a direct role in improving the experience for both employers and learners, while developing your own skills in a fast-paced and supportive environment. We offer: Opportunities for professional development and progression A collaborative and supportive team culture The chance to work across a diverse and impactful education group Additional information The role will require travel across different campuses. You will also be expected to contribute to wider team activities, including quality improvement, reporting and continuous development. About Us London South East Colleges (LSEC) is one of London's largest and most successful further education providers, with seven campuses across Bexley, Bromley, Greenwich and Lambeth and around 1,000 staff. Each year, we support more than 13,000 students through a wide portfolio of vocational courses, apprenticeships and other programmes that are closely aligned to employer and industry need. What brings people to work here, and keeps them here, is the sense of purpose. We exist to change lives through learning, and that ambition runs through everything we do. Our staff work with learners from all backgrounds, many of whom face significant barriers, and play a direct role in improving social mobility and life chances across south east London and beyond. We are committed to developing our people. This includes high-quality professional development, leadership and management training, and clear opportunities for progression across the College and the wider Group. We encourage colleagues to develop their skills, share expertise and build long-term careers with us, supported by a culture that values collaboration, professionalism and continuous improvement. We invest heavily in our learning environments, with modern facilities and strong partnerships with employers, universities and local communities. This enables our staff to focus on what matters most: delivering high-quality education and training that equips learners with the skills, confidence and resilience to succeed in work and in life. LSEC is part of the Elevare Civic Education Group, which also sponsors London South East Academies Trust. The Trust is a growing and successful Multi Academy Trust, currently comprising mainstream, special and alternative provision schools across Bromley, Bexley, Surrey, Sussex and Lambeth. This gives colleagues the opportunity to work within a genuinely joined up education system, spanning schools, colleges and higher education. The Group has also recently established the Elevare Education Foundation, a charity dedicated to supporting disadvantaged children and families across the region through targeted programmes and practical support. This reflects our wider civic mission and commitment to making a meaningful difference beyond our campuses. With a combined turnover of around £130m and clear ambitions for growth and improvement, this is an organisation that is forward looking, values expertise and encourages people to contribute ideas and shape the future. There has rarely been a more interesting time to join us. Benefits We offer a highly competitive benefits package, including excellent annual leave and a generous pension through the Teachers' Pension Scheme or Local Government Pension Scheme depending on role. Additional benefits include: Access to an Employee Assistance Programme Cycle to work scheme Annual season ticket loan Access to the Discounts for Teachers portal Free Wi Fi access in over 10,000 locations worldwide through Eduroam Access to our on site gym at Bromley campus and discount at other local gyms Discounts in our in house restaurants and on hair and beauty treatments Equal Opportunities London South East Colleges is fully committed to equality of opportunity and to creating a diverse, inclusive and respectful working environment, free from discrimination and harassment. We welcome applications from all sections of the community, regardless of race, nationality, ethnic origin, religion or belief, sex, gender identity, sexual orientation, disability, age, parental status or marital or partnership status. As a Disability Confident Committed employer, we guarantee an interview to applicants who declare a disability and meet the essential criteria for the role. If you require any reasonable adjustments to support you through the application or interview process, please contact People Services at . In line with Keeping Children Safe in Education (KCSIE) guidance, we carry out social media checks on shortlisted candidates to assess suitability for working with children and young people. Our full Safeguarding policy can be found here. Because we work with children and vulnerable adults, all roles are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Appointments are subject to an enhanced DBS check and, where relevant, a Children's and/or Adult's Barred List check. Any offer of employment may be withdrawn if these checks are unsatisfactory. Self-disclosure is required as part of the recruitment process, and failure to disclose relevant information or provide a DBS certificate is likely to result in withdrawal of an offer. Our DBS policy on the recruitment of ex-offenders is available on request. All appointments are also subject to verification of the right to work in the UK, in line with Home Office requirements. Original documentation will be required prior to commencement of employment.
Automotive Aftersales Advisor required in Welwyn Garden City up to £40,000 basic salary Monday to Friday no weekends Our client, an expanding and progressive Automotive Independent Service Centre is now recruiting for an experienced and customer-focused Aftersales Advisor. The business is looking to recruit someone with specific skills and ambitions to move into management in the future. You will be trained across all aspects od the department and learn from an extremely knowledgeable and diligent management team. The department does not push unnecessary up-sales on the customer with repeat business and returning customers being the prime motivator. Key Responsibilities: Greeting customers and scheduling services Keeping customers updated on the progress of their vehicle Maintain high standards of inventory management and parts ordering. For your hard work you will be rewarded with: Strong earning potential The chance to make a real difference to the business Working in a company that isn t about bonuses or upselling customers To be considered for the role, you must have a proven background in customer service you will require Automotive experience within Aftersales and it will be your attention to detail and customer care that will set you apart. If this position sounds perfect for the next step in your career, please get in touch with Ed Bott at ASI Recruitment using ref: 8051 to discuss in more detail. Important ASI Recruitment will not forward your CV to any job without speaking to you first, can you please make sure your contact details are on your CV, Mobile, Email and Landline if you have one If you would like to know more about this exciting opportunity, please get in touch with your current and accurate CV. Our standard procedure is to speak to you before we send your CV to any of our clients so please make sure your contact details are on your CV
Apr 30, 2026
Full time
Automotive Aftersales Advisor required in Welwyn Garden City up to £40,000 basic salary Monday to Friday no weekends Our client, an expanding and progressive Automotive Independent Service Centre is now recruiting for an experienced and customer-focused Aftersales Advisor. The business is looking to recruit someone with specific skills and ambitions to move into management in the future. You will be trained across all aspects od the department and learn from an extremely knowledgeable and diligent management team. The department does not push unnecessary up-sales on the customer with repeat business and returning customers being the prime motivator. Key Responsibilities: Greeting customers and scheduling services Keeping customers updated on the progress of their vehicle Maintain high standards of inventory management and parts ordering. For your hard work you will be rewarded with: Strong earning potential The chance to make a real difference to the business Working in a company that isn t about bonuses or upselling customers To be considered for the role, you must have a proven background in customer service you will require Automotive experience within Aftersales and it will be your attention to detail and customer care that will set you apart. If this position sounds perfect for the next step in your career, please get in touch with Ed Bott at ASI Recruitment using ref: 8051 to discuss in more detail. Important ASI Recruitment will not forward your CV to any job without speaking to you first, can you please make sure your contact details are on your CV, Mobile, Email and Landline if you have one If you would like to know more about this exciting opportunity, please get in touch with your current and accurate CV. Our standard procedure is to speak to you before we send your CV to any of our clients so please make sure your contact details are on your CV
Our client, a leading independent automotive parts retailer with nearly 40 centres across the UK, is seeking an experienced Assistant Automotive Parts Centre Manager to join their Weston-super-Mare branch. This is a premier Assistant Automotive Parts Centre Manager opportunity for a professional looking to advance their career in automotive retail management by joining one of the largest and most reputable companies in the industry. The Assistant Automotive Parts Centre Manager position offers excellent career progression, attractive compensation, and a chance to develop within a dynamic environment. Benefits: Competitive basic salary, negotiable based on experience Strong KPI-driven monthly bonus, significantly increasing total earnings 28 days annual leave, with a day off in lieu for bank holidays worked Workplace pension scheme Access to a variety of internal benefits Opportunity to join one of the UK s largest independently-owned automotive parts retailers Duties of the Assistant Automotive Parts Centre Manager: Assist in overseeing a team of approximately 10 staff, including Parts Sales Advisors, Drivers, and Warehouse Operatives Help develop and maintain strong customer relationships to promote sales, improve margins, and deliver excellent service within the branch Manage a high volume of inbound and outbound calls, ensuring proactive engagement and customer satisfaction Collaborate with internal teams to meet customer needs accurately and efficiently Support the Branch Manager in daily operations, stock management, and team performance Utilise business data to identify sales opportunities across different customer groups and product categories Complete all callbacks promptly to ensure high service standards Requirements: Recent experience within the automotive industry, ideally in trade parts or telesales Prior supervisory or management experience within an automotive parts environment Live within a reasonable commute to Weston-super-Mare Possess a full UK driving licence Strong communication, organisational, and customer relationship skills Proactive approach to sales growth and team leadership If you are an experienced automotive parts professional ready to step into a position as an Assistant Automotive Parts Centre Manager, and eager to work with a reputable company offering excellent earning potential, we want to hear from you. Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Weston-super-Mare and Somerset, today to discover more about this fantastic opportunity. Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
Apr 30, 2026
Full time
Our client, a leading independent automotive parts retailer with nearly 40 centres across the UK, is seeking an experienced Assistant Automotive Parts Centre Manager to join their Weston-super-Mare branch. This is a premier Assistant Automotive Parts Centre Manager opportunity for a professional looking to advance their career in automotive retail management by joining one of the largest and most reputable companies in the industry. The Assistant Automotive Parts Centre Manager position offers excellent career progression, attractive compensation, and a chance to develop within a dynamic environment. Benefits: Competitive basic salary, negotiable based on experience Strong KPI-driven monthly bonus, significantly increasing total earnings 28 days annual leave, with a day off in lieu for bank holidays worked Workplace pension scheme Access to a variety of internal benefits Opportunity to join one of the UK s largest independently-owned automotive parts retailers Duties of the Assistant Automotive Parts Centre Manager: Assist in overseeing a team of approximately 10 staff, including Parts Sales Advisors, Drivers, and Warehouse Operatives Help develop and maintain strong customer relationships to promote sales, improve margins, and deliver excellent service within the branch Manage a high volume of inbound and outbound calls, ensuring proactive engagement and customer satisfaction Collaborate with internal teams to meet customer needs accurately and efficiently Support the Branch Manager in daily operations, stock management, and team performance Utilise business data to identify sales opportunities across different customer groups and product categories Complete all callbacks promptly to ensure high service standards Requirements: Recent experience within the automotive industry, ideally in trade parts or telesales Prior supervisory or management experience within an automotive parts environment Live within a reasonable commute to Weston-super-Mare Possess a full UK driving licence Strong communication, organisational, and customer relationship skills Proactive approach to sales growth and team leadership If you are an experienced automotive parts professional ready to step into a position as an Assistant Automotive Parts Centre Manager, and eager to work with a reputable company offering excellent earning potential, we want to hear from you. Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Weston-super-Mare and Somerset, today to discover more about this fantastic opportunity. Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
Customer Experience Insight Manager My client is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, they specialise in empowering businesses with the best solutions from the world's leading providers. We are specialists in: Microsoft Modern Work Cybersecurity Contact Centre Technology Mobile Solutions Communications & Connectivity With nearly 15,000 cu click apply for full job details
Apr 30, 2026
Full time
Customer Experience Insight Manager My client is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, they specialise in empowering businesses with the best solutions from the world's leading providers. We are specialists in: Microsoft Modern Work Cybersecurity Contact Centre Technology Mobile Solutions Communications & Connectivity With nearly 15,000 cu click apply for full job details
Portfolio HR & Reward are supporting a fantastic client in central Manchester, seeking an Employment Law Advisor to join their team on a permanent basis. The ideal candidate will have strong employment law knowledge and be comfortable speaking with prospective clients via teams. Working Arrangement - 5 days on site Salary - 30,000 to 31,000 Working hours - 40 - across Monday to Friday, and 1 in every 4 Saturdays (10am - 2pm) Key duties of the role include; To ensure that personal knowledge of HR and Employment Law and best practice is continually updated. To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. To proactively review BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. To build relationships with BDMs in order to increase trust and use of the service. To critique prospective clients' documents to provide a report for BDMs to use as a sales tool. To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction. To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. To provide clients with supporting information/documentation to assist them in the advice provided where applicable. To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. To record contacts with BDMs to aid reporting to Management. To follow internal protocols for managing and escalating cases where applicable. To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added. To attend the company sales and advice conference and any training when required. To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly. To present internal training/buzz sessions and external webinars. To help to develop the New Business Support Team. To carry out other tasks that are deemed necessary by the Management Team In return, you will receive some fantastic benefits including; Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink On site Gym If this role is of interest, please apply for a confidential conversation. 50605LG INDHRR The Portfolio Group are acting on behalf of our client in recruiting for this position.
Apr 29, 2026
Full time
Portfolio HR & Reward are supporting a fantastic client in central Manchester, seeking an Employment Law Advisor to join their team on a permanent basis. The ideal candidate will have strong employment law knowledge and be comfortable speaking with prospective clients via teams. Working Arrangement - 5 days on site Salary - 30,000 to 31,000 Working hours - 40 - across Monday to Friday, and 1 in every 4 Saturdays (10am - 2pm) Key duties of the role include; To ensure that personal knowledge of HR and Employment Law and best practice is continually updated. To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. To proactively review BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. To build relationships with BDMs in order to increase trust and use of the service. To critique prospective clients' documents to provide a report for BDMs to use as a sales tool. To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction. To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. To provide clients with supporting information/documentation to assist them in the advice provided where applicable. To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. To record contacts with BDMs to aid reporting to Management. To follow internal protocols for managing and escalating cases where applicable. To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added. To attend the company sales and advice conference and any training when required. To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly. To present internal training/buzz sessions and external webinars. To help to develop the New Business Support Team. To carry out other tasks that are deemed necessary by the Management Team In return, you will receive some fantastic benefits including; Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink On site Gym If this role is of interest, please apply for a confidential conversation. 50605LG INDHRR The Portfolio Group are acting on behalf of our client in recruiting for this position.
Job Title: Sales Manager Contact Centre Location: Banbury (Office Based) Salary: Competitive (DOE) + Bonus Job Type: Full Time, Permanent About the Role We re looking for a driven and results-focused Sales Manager to lead contact centre sales teams across a range of B2B and B2C campaigns. This is a hands-on role, managing performance through Advisors, ensuring targets are achieved while maintaining a strong focus on customer experience. You ll play a key role in driving sales performance, improving conversion rates, and supporting the growth of a fast-paced, multi-client environment. Key Responsibilities Lead and manage contact centre sales teams through Advisors Drive performance across KPIs including revenue, conversion and activity Support and coach Advisors to maximise sales performance Monitor and improve pipeline, productivity and conversion rates Work closely with clients, providing updates and performance insights Analyse MI and performance data to identify trends and improvements Ensure quality, compliance and customer standards are maintained Support recruitment, onboarding and training of new sales staff Contribute to campaign optimisation and continuous improvement Requirements Minimum 6 months experience in a Sales Manager or similar leadership role Experience within a contact centre or high-volume sales environment Strong understanding of sales KPIs and performance management Commercially aware with a target-driven mindset Confident working with data, reporting and performance metrics Experience managing or mentoring team members Skills Strong leadership and coaching ability Excellent communication skills Results-driven and highly motivated Customer-focused approach Organised and able to work in a fast-paced environment What You ll Get Competitive salary (DOE) + bonus Career progression within a growing business Supportive and high-energy team environment If you re a motivated sales leader looking to take the next step in your career, we d love to hear from you
Apr 29, 2026
Full time
Job Title: Sales Manager Contact Centre Location: Banbury (Office Based) Salary: Competitive (DOE) + Bonus Job Type: Full Time, Permanent About the Role We re looking for a driven and results-focused Sales Manager to lead contact centre sales teams across a range of B2B and B2C campaigns. This is a hands-on role, managing performance through Advisors, ensuring targets are achieved while maintaining a strong focus on customer experience. You ll play a key role in driving sales performance, improving conversion rates, and supporting the growth of a fast-paced, multi-client environment. Key Responsibilities Lead and manage contact centre sales teams through Advisors Drive performance across KPIs including revenue, conversion and activity Support and coach Advisors to maximise sales performance Monitor and improve pipeline, productivity and conversion rates Work closely with clients, providing updates and performance insights Analyse MI and performance data to identify trends and improvements Ensure quality, compliance and customer standards are maintained Support recruitment, onboarding and training of new sales staff Contribute to campaign optimisation and continuous improvement Requirements Minimum 6 months experience in a Sales Manager or similar leadership role Experience within a contact centre or high-volume sales environment Strong understanding of sales KPIs and performance management Commercially aware with a target-driven mindset Confident working with data, reporting and performance metrics Experience managing or mentoring team members Skills Strong leadership and coaching ability Excellent communication skills Results-driven and highly motivated Customer-focused approach Organised and able to work in a fast-paced environment What You ll Get Competitive salary (DOE) + bonus Career progression within a growing business Supportive and high-energy team environment If you re a motivated sales leader looking to take the next step in your career, we d love to hear from you
Client Sales Advisor Salary: 27,930 + Annual Bonus up to 4,200 Hours: Monday to Friday, 8:30am - 5:00pm Are you passionate about delivering exceptional customer experiences? Do you thrive in a role where you can build relationships and provide solutions? Our client is looking for a Customer Sales Advisor to join our dynamic team and help us continue to provide outstanding service to our valued customers. Why Join Us? Competitive Salary & Bonus: Earn up to 31,000 with performance bonuses. Work-Life Balance: Enjoy regular weekday weekends! Comprehensive Training: We'll equip you with everything you need to succeed. Career Growth: Opportunities to develop and progress within a global business. What You'll Do As a Customer Sales Advisor, you'll be the friendly voice and problem-solver for our customers. Your role will include: Engaging with Customers: Handle inbound calls and emails, ensuring every interaction is positive and productive. Proactive Outreach: Contact existing customers who haven't ordered recently, help them discover new products and solutions. Solution Selling: Recommend products tailored to customer needs, no cold calling, just genuine relationship building. Order Management: Prepare quotes, process orders, and issue invoices using our easy-to-learn internal systems. Problem Resolution: Address customer concerns promptly and professionally, turning challenges into opportunities. What We're Looking For Strong customer service experience and excellent communication skills. Ability to build rapport and maintain long-term customer relationships. A proactive mindset with a focus on delivering solutions. Comfortable working with systems and learning new processes. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 29, 2026
Full time
Client Sales Advisor Salary: 27,930 + Annual Bonus up to 4,200 Hours: Monday to Friday, 8:30am - 5:00pm Are you passionate about delivering exceptional customer experiences? Do you thrive in a role where you can build relationships and provide solutions? Our client is looking for a Customer Sales Advisor to join our dynamic team and help us continue to provide outstanding service to our valued customers. Why Join Us? Competitive Salary & Bonus: Earn up to 31,000 with performance bonuses. Work-Life Balance: Enjoy regular weekday weekends! Comprehensive Training: We'll equip you with everything you need to succeed. Career Growth: Opportunities to develop and progress within a global business. What You'll Do As a Customer Sales Advisor, you'll be the friendly voice and problem-solver for our customers. Your role will include: Engaging with Customers: Handle inbound calls and emails, ensuring every interaction is positive and productive. Proactive Outreach: Contact existing customers who haven't ordered recently, help them discover new products and solutions. Solution Selling: Recommend products tailored to customer needs, no cold calling, just genuine relationship building. Order Management: Prepare quotes, process orders, and issue invoices using our easy-to-learn internal systems. Problem Resolution: Address customer concerns promptly and professionally, turning challenges into opportunities. What We're Looking For Strong customer service experience and excellent communication skills. Ability to build rapport and maintain long-term customer relationships. A proactive mindset with a focus on delivering solutions. Comfortable working with systems and learning new processes. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
