206 jobs found

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: London, UK Reporting To: Muhit Basit Description What to Expect As a Customer Success Manager, you will focus on reducing churn within our customer base and assist Key Account directors with Upsells and Uplifts, thereby increasing the annual revenue of the client. You will work on solutions to help them utilise the available DAM, CMS, and AI tools. You are expected to lead and support QBRs with adoption reports and roadmap deep dives. On a sales perspective, you will work closely with Key Account Directors to help them close renewals, uplifts and upsell. Key Responsibilities Ensure the customer is receiving the appropriate level of service as contractually agreed and defined by the internal service level framework, including travel to customer locations. Act as an internal and external contact and escalation point for all assigned customers, with the expectation of 15-20 large enterprise clients. For each allocated customer, understand the core operating model of the e-commerce & marketing departments and the supporting technology with specific attention to the content management & production process from studio shoot through to publish. Understand the business drivers and business priorities looking up to 12 months ahead. Map the organisation structure and key decision makers and influencers within the content production & publishing domain. Able to articulate Amplience strengths vs competing solutions. Become a trusted advisor to key decision makers and stakeholders with the business and technology teams, spot new opportunities that will drive additional revenue, working with the Account Manager to close, and with the Project Delivery Team to deliver. Becomes an Amplience platform power-user and works with each customer to increase platform adoption and 'stickiness' by closing the feature/consumption gap, training and by up/cross-selling. Assist in the continuous improvement of internal operating procedures for maximum profit and customer satisfaction. Motivates, coaches, mentors, and trains new team members to become a high-performing team. What You'll Bring (Skills, Experience & Mindset) Prior e-Commerce experience. Min 3 years' experience in a similar role. Must be highly motivated and visible to customers through meetings, calls and onsite visits. Good recent experience in e-Commerce & web technology and the related business operating processes. Embraces and responds well to change in a dynamic, fast-changing company and is capable of working in environments with high levels of ambiguity. Self-motivated & passionate about technology and the e-commerce domain. Strong leadership skills which inspire confidence with the customer. Ability to organise their work and the team's work when under pressure with a demanding customer base. In-depth understanding of the dynamics of business change. Able to quickly understand the key principles around the Amplience platform as it evolves, and be able to build relationships internally to support knowledge gathering and sharing. Good at empathising with people to understand their needs and desires, and conveys a sense of urgency when servicing customer needs. Ability to become a product specialist and an Amplience platform power user. Makes complex ideas simple and understandable and is someone who makes rational decisions under pressure. Speaks clearly and articulately with excellent written and verbal communication skills. What Success Looks Like Reducing churn with the customer base and reporting risk up to the business. Able to run customer meetings with confidence on the platform. Ability to switch from trusted advisor to helping spot gaps in their process to sell the customer further products. You are curious on our new features and have used them enough to talk through with customers. Benefits Pension Scheme Auto-enrolled after 3 months' service. Salary sacrifice scheme to maximise tax efficiency. 5% employee contribution, matched by 5% from Amplience. Pension broker: Titan Group (offers financial advice). Pension provider: Aegon (moved from Aviva in 2024). Annual Leave 25 days paid holiday as standard. Length of Service Entitlement 3+ years continuous service: 26 days annual leave entitlement. 4+ years continuous service: 27 days annual leave entitlement. 5+ years continuous service: 28 days annual leave entitlement. 6+ years continuous service: 29 days annual leave entitlement. 7+ years continuous service: 30 days annual leave entitlement. Enhanced Maternity Leave 12 weeks full pay. 12 weeks at 50% pay. 15 weeks at statutory maternity pay (SMP). 13 weeks unpaid. Enhanced Paternity Leave 2 weeks full pay. Sick Pay Up to one month's full pay per calendar year (at company discretion, with medical certificate). Study Leave 5 days for employees on accredited long-term courses (12+ months). Birthday Leave One paid day off during your birthday month. Company-Wide Recharge Days One day off per quarter for the whole business - rest, recharge, and reset. All roles are laptop-enabled. Working arrangements agreed with your line manager. Freedom Fridays: Finish early on Fridays to support work-life balance (full-time employees only). Holiday Buy Scheme Purchase up to 5 extra days per year, repaid through salary deductions. Cycle to Work Scheme Save on bikes & accessories via tax-efficient payments (Blackhawk Network). Tech Scheme Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network). Season Ticket Loan Advance loans available for travel tickets, repaid via payroll. Charity/Volunteer Days Up to 3 paid days a year for volunteering or charity work. Payroll Giving (CAF - Give As You Earn) Tax-free donations to UK charities, directly from your salary. Eyecare Reimbursement for a standard eye exam every two years. Employee Referral Bonus £1,200 / €1,400 / $1,500. 50% paid at 4 months, 50% at 7 months post-hire. Fraudsters are always looking to take advantage of people searching for a job online. Amplience takes the security and safety of your personal data very seriously. In terms of career opportunities and vacancies, we will only use: Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you. If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at: .

Company Description Three Retail Customer Advisor Location: Oxford Westgate Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first class customer service. Job Description As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. Key Responsibilities: Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services. Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals. Solution Efficiency: Provide personalised solutions for customers with general mobile or network related enquiries, ensuring a resolution is given promptly. Qualifications It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include: Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs. Team Collaboration: The ability to work well within a team, contributing to a positive and high performing environment. Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond. Additional Information We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well being. At Three, we offer a range of benefits: A free staff handset + unlimited sim card 4.5% employer pension contribution Life assurance Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro rata) As a bonus, within retail, you will also receive: A Tastecard membership Money to spend with Uber Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme Opportunity to win 'Three Celebrates' monthly and annual awards What we offer We care about our people's success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid 'personal' days for moments that truly matter (pro rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools. Need to know We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.