Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed term contract. As a CSBP, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer Success Department , you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts. Key Responsibilities Manage a portfolio of VIP customers , overseeing all products and solutions across each customer's IRIS accountancy software portfolio, typically supporting customers with annual spend in excess of £50,000. Develop strong, trusted-advisor relationships with customers and strategic partners, including senior stakeholders, to understand their goals and guide them towards successful outcomes. Act as the primary point of contact for customers, strategically managing day-to-day communication, coordinating IRIS resources, and owning issue resolution and escalations. Oversee the end-to-end customer journey, including onboarding, implementation, Go Live Reviews, adoption, and ongoing optimisation to ensure rapid time to value. Drive product adoption, customer satisfaction, retention, renewals, expansion, and advocacy by aligning IRIS solutions to customer needs. Maintain a deep and continually developing understanding of IRIS products, services, and roadmaps, advising customers on the most relevant features and best practices. Create, maintain, and deliver Customer Success Plans for each customer and partner, using Customer Tracker dashboards and Gainsight to monitor customer health, create Calls to Action, and manage risk. Deliver Quarterly Business Reviews (QBRs) in collaboration with Account and Channel Managers to review performance, value delivered, and future opportunities. Review adherence to operational SLAs and ensure appropriate success plans are in place to address any areas of non-compliance. Act as the voice of the customer , providing structured feedback to internal teams to improve products, services, and the overall customer experience. Support NPS and customer survey processes, ensuring customers are aware of and engaged with feedback initiatives. Maintain a strong understanding of customer contracts, subscriptions, and terms and conditions to maximise value for both the customer and IRIS. Identify upsell and cross-sell opportunities and contribute to lead generation in partnership with Sales and Channel teams. Deliver Customer Success KPIs, including time to value, retention, lifetime value (LTV), and growth. Experience & Qualifications Essential 4+ years' experience in Customer Success, Account Management, or a similar customer-facing role Proven ability to manage multiple strategic customers concurrently Strong project management and organisational skills Excellent relationship-building capabilities, including at senior stakeholder level Strong verbal and written communication skills, including presentations Ability to prioritise effectively in a fast-paced environment High attention to detail and strong problem-solving skills Resilience and adaptability when facing challenges Self-starter who can work independently while contributing to a team ? Desirable Experience with SaaS or accountancy software Familiarity with customer success platforms such as Gainsight Strong product knowledge or the ability to learn complex solutions quickly Why join IRIS Software Group? Join one of the leaders in UK Accountancy software at an exciting stage of growth with clear cut progression paths. Work for a certified Great Place to Work in every country we operate in. Join an inclusive environment where your ideas and experience can shape processes.
Apr 14, 2026
Contractor
Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed term contract. As a CSBP, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer Success Department , you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts. Key Responsibilities Manage a portfolio of VIP customers , overseeing all products and solutions across each customer's IRIS accountancy software portfolio, typically supporting customers with annual spend in excess of £50,000. Develop strong, trusted-advisor relationships with customers and strategic partners, including senior stakeholders, to understand their goals and guide them towards successful outcomes. Act as the primary point of contact for customers, strategically managing day-to-day communication, coordinating IRIS resources, and owning issue resolution and escalations. Oversee the end-to-end customer journey, including onboarding, implementation, Go Live Reviews, adoption, and ongoing optimisation to ensure rapid time to value. Drive product adoption, customer satisfaction, retention, renewals, expansion, and advocacy by aligning IRIS solutions to customer needs. Maintain a deep and continually developing understanding of IRIS products, services, and roadmaps, advising customers on the most relevant features and best practices. Create, maintain, and deliver Customer Success Plans for each customer and partner, using Customer Tracker dashboards and Gainsight to monitor customer health, create Calls to Action, and manage risk. Deliver Quarterly Business Reviews (QBRs) in collaboration with Account and Channel Managers to review performance, value delivered, and future opportunities. Review adherence to operational SLAs and ensure appropriate success plans are in place to address any areas of non-compliance. Act as the voice of the customer , providing structured feedback to internal teams to improve products, services, and the overall customer experience. Support NPS and customer survey processes, ensuring customers are aware of and engaged with feedback initiatives. Maintain a strong understanding of customer contracts, subscriptions, and terms and conditions to maximise value for both the customer and IRIS. Identify upsell and cross-sell opportunities and contribute to lead generation in partnership with Sales and Channel teams. Deliver Customer Success KPIs, including time to value, retention, lifetime value (LTV), and growth. Experience & Qualifications Essential 4+ years' experience in Customer Success, Account Management, or a similar customer-facing role Proven ability to manage multiple strategic customers concurrently Strong project management and organisational skills Excellent relationship-building capabilities, including at senior stakeholder level Strong verbal and written communication skills, including presentations Ability to prioritise effectively in a fast-paced environment High attention to detail and strong problem-solving skills Resilience and adaptability when facing challenges Self-starter who can work independently while contributing to a team ? Desirable Experience with SaaS or accountancy software Familiarity with customer success platforms such as Gainsight Strong product knowledge or the ability to learn complex solutions quickly Why join IRIS Software Group? Join one of the leaders in UK Accountancy software at an exciting stage of growth with clear cut progression paths. Work for a certified Great Place to Work in every country we operate in. Join an inclusive environment where your ideas and experience can shape processes.
Planning / Scheduling Administrator Mon Fri 8:00am - 5:00pm Based: GL2 Permanent position. Immediate start required Salary: £22,000 - £24,000 + Perm benefits Experienced maintenance planner / scheduler required for large maintenance specialist with housing contracts in Gloucestershire and Wiltshire. Working alongside an experienced contracts manager and friendly field based installation engineers, you will plan and coordinate engineers for domestic boiler repairs, servicing and preventive maintenance for our clients in Gloucestershire and Wiltshire. All operations are based out of our central office. Responsibilities Dealing with field based engineers both face to face and via phone and email communications. Arranging service and repair appointments directly with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our state of the art planning software (full training will be given). Reviewing completed job reports and updating electronic records. Reporting on contract performance KPI's to the contracts manager. Raise, issue and process purchase orders using SAGE accounting software and monitor spending on each job. Support the sales process including contacting customers and dealing with enquiries via telephone and email ensuring that the customer has had a positive customer journey. Comply with and support company procedures. Requirements Good understanding of basic Microsoft packages including Excel and MS Teams. Flexibility and adaptability to work under own initiative and in a busy office environment as a team. An ability to multi task and prioritise workloads. An ability to confidently communicate within the rest team and with internal and external stakeholders. Successful candidates will need to demonstrate previous administration/scheduling experience. Previous experience within an office scheduling role would be beneficial but is not essential as a dedicated training programme will be delivered; previous administration experience is desired. What's in it for you? Competitive Salary ranging from £22,000 - £24,000 (depending on experience & qualifications). Additional overtime payments where applicable if wanted. Opportunity to learn and develop such as junior management courses, ICT training, and much more as your career progresses. Continuous professional training and career development. Minimum of 50 dedicated training hours per year (training programmes designed to individuals based on specific career aspirations). 23 days holiday (plus bank holidays). Opportunity to progress in a growing company. Please apply online with your updated CV. For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
Apr 13, 2026
Full time
Planning / Scheduling Administrator Mon Fri 8:00am - 5:00pm Based: GL2 Permanent position. Immediate start required Salary: £22,000 - £24,000 + Perm benefits Experienced maintenance planner / scheduler required for large maintenance specialist with housing contracts in Gloucestershire and Wiltshire. Working alongside an experienced contracts manager and friendly field based installation engineers, you will plan and coordinate engineers for domestic boiler repairs, servicing and preventive maintenance for our clients in Gloucestershire and Wiltshire. All operations are based out of our central office. Responsibilities Dealing with field based engineers both face to face and via phone and email communications. Arranging service and repair appointments directly with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our state of the art planning software (full training will be given). Reviewing completed job reports and updating electronic records. Reporting on contract performance KPI's to the contracts manager. Raise, issue and process purchase orders using SAGE accounting software and monitor spending on each job. Support the sales process including contacting customers and dealing with enquiries via telephone and email ensuring that the customer has had a positive customer journey. Comply with and support company procedures. Requirements Good understanding of basic Microsoft packages including Excel and MS Teams. Flexibility and adaptability to work under own initiative and in a busy office environment as a team. An ability to multi task and prioritise workloads. An ability to confidently communicate within the rest team and with internal and external stakeholders. Successful candidates will need to demonstrate previous administration/scheduling experience. Previous experience within an office scheduling role would be beneficial but is not essential as a dedicated training programme will be delivered; previous administration experience is desired. What's in it for you? Competitive Salary ranging from £22,000 - £24,000 (depending on experience & qualifications). Additional overtime payments where applicable if wanted. Opportunity to learn and develop such as junior management courses, ICT training, and much more as your career progresses. Continuous professional training and career development. Minimum of 50 dedicated training hours per year (training programmes designed to individuals based on specific career aspirations). 23 days holiday (plus bank holidays). Opportunity to progress in a growing company. Please apply online with your updated CV. For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
Accountant - Accountancy Practice (Financial Accounts & Tax) Also searched as: Practice Accountant • Client Accountant • Accounts Senior (Practice) • Financial Accountant - Practice Location: Hall Green, Birmingham Salary: £30,000 - £35,000 + Benefits Job Type: Permanent Full-Time Fantastic Opportunity for an Experienced Practice Accountant Are you an experienced Accountant with strong accountancy practice experience? Whether you identify as a Practice Accountant , Client Accountant , Accounts Senior , or Financial Accountant (Practice) - this role could be a perfect fit. This long-established, friendly practice in Hall Green is expanding and looking for a confident, capable accountant who enjoys variety, autonomy, and working closely with a loyal SME client base. If you love accounts prep, tax compliance, and being a trusted advisor to clients, you'll feel right at home here. What You'll Be Doing Preparing annual accounts for limited companies, sole traders, partnerships, and self-employed clients Completing corporation tax returns , personal tax returns , and wider tax compliance Reviewing bookkeeping records and resolving client queries Supporting and supervising junior team members Building strong client relationships and acting as a trusted point of contact Ensuring high-quality, compliant work aligned with ICAEW-level standards What We're Looking For Strong accountancy practice experience is essential ACA / ACCA part-qualified , fully qualified , or qualified by experience Confident preparing limited company accounts , corporation tax , and self-assessment returns Excellent attention to detail and understanding of compliance requirements Supportive team player who enjoys helping junior colleagues develop Someone who thrives in a small, friendly, down-to-earth practice environment What's in It for You £30,000 - £35,000 depending on experience Supportive, welcoming team with a great reputation Genuine work-life balance Long-term stability and career progression Opportunity to take on more responsibility as the practice grows Ideal Job Titles Candidates Search For To maximise visibility, this role is perfect for people searching under: Accountant - Accountancy Practice Practice Accountant Client Accountant Accounts Senior (Practice) Financial Accountant - Practice Tax & Accounts Senior Practice Accounts Assistant / Semi-Senior Easily Commutable From Hall Green, Solihull, Shirley, Acocks Green, Moseley, Kings Heath, Yardley, Sparkhill, Edgbaston, Harborne, Selly Oak, Bournville, Northfield, Kings Norton, Rubery, Longbridge, Wythall, Hollywood, Dickens Heath, Knowle, Dorridge, Olton, Tyseley, Birmingham City Centre, Jewellery Quarter, Smethwick, Bearwood, Oldbury, West Bromwich, Halesowen, Stourbridge, Bromsgrove, Redditch, Sutton Coldfield, Tamworth, Lichfield, Coventry, and surrounding areas. How to Apply If you're an experienced practice accountant looking for a stable, friendly environment where your work truly matters, we'd love to hear from you. Apply today and take the next step in your accounting career. If you want, I can also create: a shorter CV-Library version a more formal ICAEW-style version a more sales-driven version to boost applications even further Just tell me the tone you want.
Apr 13, 2026
Full time
Accountant - Accountancy Practice (Financial Accounts & Tax) Also searched as: Practice Accountant • Client Accountant • Accounts Senior (Practice) • Financial Accountant - Practice Location: Hall Green, Birmingham Salary: £30,000 - £35,000 + Benefits Job Type: Permanent Full-Time Fantastic Opportunity for an Experienced Practice Accountant Are you an experienced Accountant with strong accountancy practice experience? Whether you identify as a Practice Accountant , Client Accountant , Accounts Senior , or Financial Accountant (Practice) - this role could be a perfect fit. This long-established, friendly practice in Hall Green is expanding and looking for a confident, capable accountant who enjoys variety, autonomy, and working closely with a loyal SME client base. If you love accounts prep, tax compliance, and being a trusted advisor to clients, you'll feel right at home here. What You'll Be Doing Preparing annual accounts for limited companies, sole traders, partnerships, and self-employed clients Completing corporation tax returns , personal tax returns , and wider tax compliance Reviewing bookkeeping records and resolving client queries Supporting and supervising junior team members Building strong client relationships and acting as a trusted point of contact Ensuring high-quality, compliant work aligned with ICAEW-level standards What We're Looking For Strong accountancy practice experience is essential ACA / ACCA part-qualified , fully qualified , or qualified by experience Confident preparing limited company accounts , corporation tax , and self-assessment returns Excellent attention to detail and understanding of compliance requirements Supportive team player who enjoys helping junior colleagues develop Someone who thrives in a small, friendly, down-to-earth practice environment What's in It for You £30,000 - £35,000 depending on experience Supportive, welcoming team with a great reputation Genuine work-life balance Long-term stability and career progression Opportunity to take on more responsibility as the practice grows Ideal Job Titles Candidates Search For To maximise visibility, this role is perfect for people searching under: Accountant - Accountancy Practice Practice Accountant Client Accountant Accounts Senior (Practice) Financial Accountant - Practice Tax & Accounts Senior Practice Accounts Assistant / Semi-Senior Easily Commutable From Hall Green, Solihull, Shirley, Acocks Green, Moseley, Kings Heath, Yardley, Sparkhill, Edgbaston, Harborne, Selly Oak, Bournville, Northfield, Kings Norton, Rubery, Longbridge, Wythall, Hollywood, Dickens Heath, Knowle, Dorridge, Olton, Tyseley, Birmingham City Centre, Jewellery Quarter, Smethwick, Bearwood, Oldbury, West Bromwich, Halesowen, Stourbridge, Bromsgrove, Redditch, Sutton Coldfield, Tamworth, Lichfield, Coventry, and surrounding areas. How to Apply If you're an experienced practice accountant looking for a stable, friendly environment where your work truly matters, we'd love to hear from you. Apply today and take the next step in your accounting career. If you want, I can also create: a shorter CV-Library version a more formal ICAEW-style version a more sales-driven version to boost applications even further Just tell me the tone you want.
Salary:£26,208 pro rata (to be reviewed come April 2026) Location:Mayfield We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Head Office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential Job Activities: Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers Proactively and confidently handle high call volumes and orders Deal with invoice queries skilfully and efficiently Accurately create, record and schedule orders/services, onto bespoke IT systems Passionately 'live' the Company Values and promote the company's services whilst supporting the Sales function Have a professional approach to change and receiving constructive feedback Have a mature and self-confident approach to work Knowledge and Skills Required: Have an impeccable telephone manner with good listening skills Apply exceptional attention to detail is paramount Display good IT skills, ability to type Be an admirable Team player with exemplary organisational skills Be self-motivated, use your own initiative Have good knowledge and experience of all Microsoft packages Show competency towards multi-tasking and impassive approach in a demanding environment What We Offer: Weekly pay with a competitive salary Full training and development provided Career progression opportunities within the business Employee Benefit Scheme Be part of a company committed to safety, sustainability, and supporting its people Who Are We? The NWH Group is one of the UK's leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England. Come as You Are The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists. How to Apply If you are interested in this opportunity and meet the requirements, please submit your application by emailing Apply for this role Full name Email address Telephone number Location Additional information about you Upload your CV Choose file No file chosen
Apr 13, 2026
Full time
Salary:£26,208 pro rata (to be reviewed come April 2026) Location:Mayfield We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Head Office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential Job Activities: Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers Proactively and confidently handle high call volumes and orders Deal with invoice queries skilfully and efficiently Accurately create, record and schedule orders/services, onto bespoke IT systems Passionately 'live' the Company Values and promote the company's services whilst supporting the Sales function Have a professional approach to change and receiving constructive feedback Have a mature and self-confident approach to work Knowledge and Skills Required: Have an impeccable telephone manner with good listening skills Apply exceptional attention to detail is paramount Display good IT skills, ability to type Be an admirable Team player with exemplary organisational skills Be self-motivated, use your own initiative Have good knowledge and experience of all Microsoft packages Show competency towards multi-tasking and impassive approach in a demanding environment What We Offer: Weekly pay with a competitive salary Full training and development provided Career progression opportunities within the business Employee Benefit Scheme Be part of a company committed to safety, sustainability, and supporting its people Who Are We? The NWH Group is one of the UK's leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England. Come as You Are The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists. How to Apply If you are interested in this opportunity and meet the requirements, please submit your application by emailing Apply for this role Full name Email address Telephone number Location Additional information about you Upload your CV Choose file No file chosen
Do you want long-term career opportunities in a fantastic, independent firm of Chartered Accountants? We have a brand-new opportunity for an experienced tax professional to join a large, Leeds Centre based firm as a Senior Tax Manager. The role will afford you the opportunity to progress to a Director position, securing your long-term career and enabling you to make a lasting impact on an independent firm. This firm offer a range of services to their varied client base, and they work with a wide variety of clients of many different sizes and industries. As a Senior Tax Manager, you will be responsible for: Acting as the second in command to the Tax Director, being involved in departmental and staff management. Corporate Tax compliance work for the firm's larger and more complex clients. Largely working on advisory projects such as: Succession planning for businesses Profit extraction Sales and acquisitions Group reorganisations Capital allowances planning Shares schemes and share valuations To qualify for this Senior Tax Manager role, ideally you will meet the following: ATT or CTA qualified or equivalent Significant experience working across Corporate Tax, Personal Tax, or both. Feel confident to hit the ground running as a Senior Tax Manager. What's on offer? Flexible working times Hybrid working Long-term career progression Life insurance Regular social events Additional annual leave at Christmas time Annual leave increasing with length of service Salary from £60,000 to £70,000 (negotiable) This role can be full time or part time (4 days a week minimum). If you are interested in this Senior Tax Manager role or would like any further information, please contact Leah Mason-Wilson at IPS Finance. IPS Finance has 45 years' experience in the Yorkshire accountancy recruitment market. We have built our business on long term relationships with both individuals and clients in all sectors, bringing real benefits to all concerned. Please visit the IPS Finance website to view the latest accountancy / finance and practice opportunities.
Apr 13, 2026
Full time
Do you want long-term career opportunities in a fantastic, independent firm of Chartered Accountants? We have a brand-new opportunity for an experienced tax professional to join a large, Leeds Centre based firm as a Senior Tax Manager. The role will afford you the opportunity to progress to a Director position, securing your long-term career and enabling you to make a lasting impact on an independent firm. This firm offer a range of services to their varied client base, and they work with a wide variety of clients of many different sizes and industries. As a Senior Tax Manager, you will be responsible for: Acting as the second in command to the Tax Director, being involved in departmental and staff management. Corporate Tax compliance work for the firm's larger and more complex clients. Largely working on advisory projects such as: Succession planning for businesses Profit extraction Sales and acquisitions Group reorganisations Capital allowances planning Shares schemes and share valuations To qualify for this Senior Tax Manager role, ideally you will meet the following: ATT or CTA qualified or equivalent Significant experience working across Corporate Tax, Personal Tax, or both. Feel confident to hit the ground running as a Senior Tax Manager. What's on offer? Flexible working times Hybrid working Long-term career progression Life insurance Regular social events Additional annual leave at Christmas time Annual leave increasing with length of service Salary from £60,000 to £70,000 (negotiable) This role can be full time or part time (4 days a week minimum). If you are interested in this Senior Tax Manager role or would like any further information, please contact Leah Mason-Wilson at IPS Finance. IPS Finance has 45 years' experience in the Yorkshire accountancy recruitment market. We have built our business on long term relationships with both individuals and clients in all sectors, bringing real benefits to all concerned. Please visit the IPS Finance website to view the latest accountancy / finance and practice opportunities.
Careline Advisor - Multilingual Speaker Job Description Job Title: Careline Advisor - Multilingual Speaker Clients: Danone Salary: £29,500 Location: Konecta, UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am - 4pm / Saturday 8am-1pm Main Purpose of Role As a Careline Advisor, you will be responsible for delivering excellent customer care and support to Benelux Danone consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of Danone products, and will handle queries and consumer complaints about these products and their consumption. At the core of the multi-skilled "One Danone Careline" team, you will work alongside fluent subject matter experts, as well as quality and knowledge specialists, to ensure that Danone consumers receive the quality of care expected while following Danone procedures and quality processes. You will also be responsible for all customer interactions through social media channels. Your main focus will be to handle consumer queries and concerns across platforms such as Facebook and Instagram, ensuring timely and effective resolution of issues. You will support the day to day social media operations, including proactive and reactive conversation of specific brands, providing best in class service to the client. You will be responsible for publishing, monitoring and moderating social engagement, including the response and handling of complaints received on various social and digital channels in line with our brand tone of voice. The role requires you to be a fluent French and Dutch speaker, to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities. We are looking for people who are flexible and positive to join our team embracing Konecta's values and representing this well loved client. Skill Required Fluent French and Dutch speaker Ability to communicate effectively and empathically with a wide range of consumers and members of the public Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Strong interest in food and foods for special medical purposes IT skills: ability to use Google Suite and Microsoft Office, strong typing skills; CRM knowledge such as Salesforce is a plus Flexible to work shifts Self motivated and a team player To have fun at work! Who are Konecta UK? We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500+ Apprenticeships qualifications and career flight path schemes Perk Box: Recognition and reward schemes Cycle to work scheme Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Please note that whilst you will be supporting the Danone contract, whose opening hours are 7.30am - 4pm Monday to Friday and 8am - 1pm Saturday, your Konecta contracted hours will be 8am - 8pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business. Systems & Training Full training will be given by Konecta and will include supporting ongoing training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training. Achievement results and opportunity for Growth The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help "raise the bar" in terms of customer experience. Careline Advisors are required to meet established individual SMART objectives as set. Targets will be confirmed, but will include productivity, customer satisfaction, data capture accuracy and call quality targets. These will be communicated by the Team Leader (on behalf of the client). Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.
Apr 13, 2026
Full time
Careline Advisor - Multilingual Speaker Job Description Job Title: Careline Advisor - Multilingual Speaker Clients: Danone Salary: £29,500 Location: Konecta, UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am - 4pm / Saturday 8am-1pm Main Purpose of Role As a Careline Advisor, you will be responsible for delivering excellent customer care and support to Benelux Danone consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of Danone products, and will handle queries and consumer complaints about these products and their consumption. At the core of the multi-skilled "One Danone Careline" team, you will work alongside fluent subject matter experts, as well as quality and knowledge specialists, to ensure that Danone consumers receive the quality of care expected while following Danone procedures and quality processes. You will also be responsible for all customer interactions through social media channels. Your main focus will be to handle consumer queries and concerns across platforms such as Facebook and Instagram, ensuring timely and effective resolution of issues. You will support the day to day social media operations, including proactive and reactive conversation of specific brands, providing best in class service to the client. You will be responsible for publishing, monitoring and moderating social engagement, including the response and handling of complaints received on various social and digital channels in line with our brand tone of voice. The role requires you to be a fluent French and Dutch speaker, to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities. We are looking for people who are flexible and positive to join our team embracing Konecta's values and representing this well loved client. Skill Required Fluent French and Dutch speaker Ability to communicate effectively and empathically with a wide range of consumers and members of the public Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Strong interest in food and foods for special medical purposes IT skills: ability to use Google Suite and Microsoft Office, strong typing skills; CRM knowledge such as Salesforce is a plus Flexible to work shifts Self motivated and a team player To have fun at work! Who are Konecta UK? We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500+ Apprenticeships qualifications and career flight path schemes Perk Box: Recognition and reward schemes Cycle to work scheme Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Please note that whilst you will be supporting the Danone contract, whose opening hours are 7.30am - 4pm Monday to Friday and 8am - 1pm Saturday, your Konecta contracted hours will be 8am - 8pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business. Systems & Training Full training will be given by Konecta and will include supporting ongoing training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training. Achievement results and opportunity for Growth The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help "raise the bar" in terms of customer experience. Careline Advisors are required to meet established individual SMART objectives as set. Targets will be confirmed, but will include productivity, customer satisfaction, data capture accuracy and call quality targets. These will be communicated by the Team Leader (on behalf of the client). Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.
A leading commercial enterprise in Portsmouth is seeking a Service Advisor to join their busy aftersales team. The successful candidate will provide professional customer support and handle queries efficiently as the first point of contact. Ideal applicants will have excellent communication skills and a customer service background. The role involves managing workshop schedules and client interactions in a fast-paced environment. The company offers competitive benefits including a pension scheme, employee assistance programs, and career development opportunities.
Apr 13, 2026
Full time
A leading commercial enterprise in Portsmouth is seeking a Service Advisor to join their busy aftersales team. The successful candidate will provide professional customer support and handle queries efficiently as the first point of contact. Ideal applicants will have excellent communication skills and a customer service background. The role involves managing workshop schedules and client interactions in a fast-paced environment. The company offers competitive benefits including a pension scheme, employee assistance programs, and career development opportunities.
Company Description Three Retail Customer Advisor Location: 23 Cornhill, Bury St Edmunds, United Kingdom, IP33 1DY Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working Hours: Part time 16 hours across 3 days per week, including weekends on a rotation basis Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about the customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first class customer service. Job Description As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. Key Responsibilities: Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services. Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals. Solution Efficiency: Provide personalised solutions for customers with general mobile or network related enquiries, ensuring a resolution is given promptly. Qualifications It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include: Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs. Team Collaboration: The ability to work well within a team, contributing to a positive and high performing environment. Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond. Additional Information We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well being. What we offer We care about our people's success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools. Need to know We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
Apr 13, 2026
Full time
Company Description Three Retail Customer Advisor Location: 23 Cornhill, Bury St Edmunds, United Kingdom, IP33 1DY Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working Hours: Part time 16 hours across 3 days per week, including weekends on a rotation basis Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about the customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first class customer service. Job Description As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. Key Responsibilities: Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services. Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals. Solution Efficiency: Provide personalised solutions for customers with general mobile or network related enquiries, ensuring a resolution is given promptly. Qualifications It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include: Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs. Team Collaboration: The ability to work well within a team, contributing to a positive and high performing environment. Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond. Additional Information We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well being. What we offer We care about our people's success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools. Need to know We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
Overview Job Title: Dutch Speaking Careline Advisor Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm Salary: £14.18 per hour Main Purpose of Role As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance. Core duties Answer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs. Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact. Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary. Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey. Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information. Team and environment This position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential. You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client. Qualifications and skills Fluent written and spoken French OR Dutch (mandatory) Ability to communicate effectively and empathically with a wide range of consumers and members of the public Excellent written and verbal skills Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Childcare experience or a strong interest in early years preferable IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plus Flexible to work shifts Self-motivated and a team player To have fun at work! Additional recall-specific requirements Experience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable). The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers. Strong data-entry skills with an eye for detail and the ability to document information accurately. Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls. A professional phone manner and the ability to handle sensitive information confidentially. About Konecta UK We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Perkbox points Cycle to work scheme
Apr 13, 2026
Full time
Overview Job Title: Dutch Speaking Careline Advisor Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm Salary: £14.18 per hour Main Purpose of Role As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance. Core duties Answer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs. Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact. Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary. Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey. Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information. Team and environment This position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential. You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client. Qualifications and skills Fluent written and spoken French OR Dutch (mandatory) Ability to communicate effectively and empathically with a wide range of consumers and members of the public Excellent written and verbal skills Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Childcare experience or a strong interest in early years preferable IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plus Flexible to work shifts Self-motivated and a team player To have fun at work! Additional recall-specific requirements Experience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable). The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers. Strong data-entry skills with an eye for detail and the ability to document information accurately. Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls. A professional phone manner and the ability to handle sensitive information confidentially. About Konecta UK We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Perkbox points Cycle to work scheme
Overview Job Title: Dutch Speaking Careline Advisor Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm Salary: £14.18 per hour Main Purpose of Role As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance. Core duties Answer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs. Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact. Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary. Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey. Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information. Team and environment This position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential. You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client. Qualifications and skills Fluent written and spoken French OR Dutch (mandatory) Ability to communicate effectively and empathically with a wide range of consumers and members of the public Excellent written and verbal skills Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Childcare experience or a strong interest in early years preferable IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plus Flexible to work shifts Self-motivated and a team player To have fun at work! Additional recall-specific requirements Experience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable). The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers. Strong data-entry skills with an eye for detail and the ability to document information accurately. Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls. A professional phone manner and the ability to handle sensitive information confidentially. About Konecta UK We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Perkbox points Cycle to work scheme
Apr 12, 2026
Full time
Overview Job Title: Dutch Speaking Careline Advisor Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm Salary: £14.18 per hour Main Purpose of Role As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance. Core duties Answer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs. Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact. Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary. Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey. Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information. Team and environment This position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential. You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client. Qualifications and skills Fluent written and spoken French OR Dutch (mandatory) Ability to communicate effectively and empathically with a wide range of consumers and members of the public Excellent written and verbal skills Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Childcare experience or a strong interest in early years preferable IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plus Flexible to work shifts Self-motivated and a team player To have fun at work! Additional recall-specific requirements Experience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable). The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers. Strong data-entry skills with an eye for detail and the ability to document information accurately. Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls. A professional phone manner and the ability to handle sensitive information confidentially. About Konecta UK We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Perkbox points Cycle to work scheme
As a member of the Imperial Service Team, you'll manage and grow a complex client portfolio through key relationship management, creating comprehensive financial plans and providing exceptional client service. As a Senior Financial Planner, you'll expertly deliver on CIBC's Imperial Service approach, taking responsibility for a large portfolio and helping clients plan for today's needs and tomorrow's goals. You'll mentor a team of advisors to problem solve and provide comprehensive financial advice, help clients to secure their futures, own homes, and set up businesses. You're flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you're flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time. How you'll succeed Client engagement - Focus on each client experience and connect on a personal level to make every interaction meaningful. Enhance relationships by delivering trusted investment advice and creating complex financial plans. Cultivate your network to establish new client relationships. Business expertise - Become an expert in local market trends and potential client bases, create a comprehensive sales plan that will convert leads into new clients. Use your strong relationship building and networking skills to create connections, generate opportunities, and deliver bottom line results. Leverage your experience in investment, retirement, and credit planning to provide a comprehensive and personalized plan that will result in satisfied, loyal clients and increased referrals. Leading and mentoring - As a seasoned financial professional, provide coaching and support to a team of advisors. Work as one team and support the team as they make informed choices that benefit both the client and CIBC. Who you are You put our clients first . You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. Your influence makes a difference . You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You act like an owner . You thrive when you're empowered to take initiative, go above and beyond, and deliver results. You are a caring and accountable leader . You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams. You're goal oriented . You're motivated by accomplishing your goals and delivering your best to make a difference. You're motivated by collective success . You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. You have a postsecondary degree/diploma and/or 4 years of relevant experience. You're a certified professional. Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID). You have current accreditation and good standing for CIRO-ID licensing. You're a certified professional (Quebec) . You have current accreditation and good standing in AMF licensing; Successful completion of Canadian Investment Funds Course (CIFC) or the Canadian Securities Course (CSC) to support AMF (Autorité des Marchés Financiers) licensing, and Registered Retirement Consultant (RRC). It's an asset if you've completed CSI/ICB Investment and Taxation Fundamentals Course - Quebec (0774) and CSI/ICB Legal & Ethical Aspects of Financial Planning Course (0790). Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program , defined benefit pension plan , an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
Apr 11, 2026
Full time
As a member of the Imperial Service Team, you'll manage and grow a complex client portfolio through key relationship management, creating comprehensive financial plans and providing exceptional client service. As a Senior Financial Planner, you'll expertly deliver on CIBC's Imperial Service approach, taking responsibility for a large portfolio and helping clients plan for today's needs and tomorrow's goals. You'll mentor a team of advisors to problem solve and provide comprehensive financial advice, help clients to secure their futures, own homes, and set up businesses. You're flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you're flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time. How you'll succeed Client engagement - Focus on each client experience and connect on a personal level to make every interaction meaningful. Enhance relationships by delivering trusted investment advice and creating complex financial plans. Cultivate your network to establish new client relationships. Business expertise - Become an expert in local market trends and potential client bases, create a comprehensive sales plan that will convert leads into new clients. Use your strong relationship building and networking skills to create connections, generate opportunities, and deliver bottom line results. Leverage your experience in investment, retirement, and credit planning to provide a comprehensive and personalized plan that will result in satisfied, loyal clients and increased referrals. Leading and mentoring - As a seasoned financial professional, provide coaching and support to a team of advisors. Work as one team and support the team as they make informed choices that benefit both the client and CIBC. Who you are You put our clients first . You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. Your influence makes a difference . You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You act like an owner . You thrive when you're empowered to take initiative, go above and beyond, and deliver results. You are a caring and accountable leader . You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams. You're goal oriented . You're motivated by accomplishing your goals and delivering your best to make a difference. You're motivated by collective success . You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. You have a postsecondary degree/diploma and/or 4 years of relevant experience. You're a certified professional. Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID). You have current accreditation and good standing for CIRO-ID licensing. You're a certified professional (Quebec) . You have current accreditation and good standing in AMF licensing; Successful completion of Canadian Investment Funds Course (CIFC) or the Canadian Securities Course (CSC) to support AMF (Autorité des Marchés Financiers) licensing, and Registered Retirement Consultant (RRC). It's an asset if you've completed CSI/ICB Investment and Taxation Fundamentals Course - Quebec (0774) and CSI/ICB Legal & Ethical Aspects of Financial Planning Course (0790). Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program , defined benefit pension plan , an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
Contact Centre Trainee Consultant Hotel Chocolat Job Specification Salary: £12.30 p/h - Bonus up to £300 per month Training sessions may be conducted on site. Shifts: Monday to Friday between 8:30am and 7pm, Saturday 8:30am to 5pm, Sunday 9am to 5pm. Rota will be on a rotating shift pattern with 2 weeks notice. Opening times seasonal. We are seeking customer focused, energetic individuals that care as passionately about delivering great customer service as we do. All of our team are empowered to make decisions and ensure every customer is left feeling 100% happy with the service they have received. If you have a real passion to do the same and want to be part of a team that really makes a difference, then this opportunity is for you. Every contact into our Customer Service team needs to wow that's the way we do things at Hotel Chocolat, and you'll be working with our customers to ensure everyone has the best experience possible. You will have the skills to be completely empowered to handle all types of contacts including telephone, email, Live Chat and all social media platforms. You will talk to our customers about placing new consumer and B2B orders, recommending products and services and resolving product, delivery and despatch queries with their orders. In return your own excellent communication skills and engaging brand voice will ensure that together we always deliver 100% happiness, delivering personalised and thoughtful customer service through multi-channels. Main Purpose of Role Achieve our Efficiency, Adherence and Quality standards Achieve individual Key Performance Indicator standards Deliver 100% Happiness whilst adhering to best practices to ensure every interaction considers cost efficiencies within the decision-making process Answer inbound telephone calls, respond to customer service emails and answer Live Chats to meet team service level agreement targets whilst delivering 100% Happiness to customers. Make outbound calls as required, either to reply to customers with queries, or to support targeted service campaigns as required. Provide cover in other areas of the Brand Centre as required. Skills and Experience Essential Excellent communication skills both written and spoken. Ability to engage and motivate others through effective written communications. Results driven, meeting or exceeding current KPI's or targets. Effective in offering customers appropriate resolution whilst delivering 100% Happiness and supporting colleagues to do the same. Able to challenge processes and procedures to demonstrate better ways of working. Intermediate level of MS SharePoint, Excel, Word and Outlook. Desirable Ability to coach and mentor team members to increase knowledge and efficiency. Competent and knowledgeable with Elucid, Vocalcom and other in-house systems. Familiar with areas of Call Centre compliance including adherence to GDPR guidelines, and ensure that agents operate to required standards and requirements when talking to our customers. A genuine love of chocolate would be an advantage! Communication skills - Email & Live Chat The ideal candidate would need to have strong written communication skills, with a particular focus on professional, clear and empathetic interactions via email and live chat. You will be expected to: Respond to customer and client enquiries in a timely, courteous and helpful manner. Demonstrate the ability to troubleshoot and resolve issues using written communication. Adapt your tone to suit different audiences while maintaining a consistent brand voice. Manage multiple chat conversations at once while maintaining attention to detail and response quality. Use BEEM where appropriate in all emails (Brand, Engage, Educate, Motivate). Use templates where appropriate, while also personalising messages to ensure a positive customer experience. We care passionately about our people and extensive training is given prior to handling any live customer contacts, with ongoing support provided. However, you must have a strong customer service ethic to succeed in this role together with a desire to achieve personal sales and service targets and results. Who are Konecta Group and Hotel Chocolat? Konecta Group are an outsourced services provider which means we take and make calls on our client's behalf. One of our key clients is Hotel Chocolat. Hotel Chocolat is the only company in the UK to grow cocoa on its own plantation. Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Your contracted hours will be 8:00am to 10:00pm Monday to Sunday with a day off in lieu during the week. It is critical that you are available to cover weekends when required by the business. Konecta International reserves the right to change the working hours. Systems & Training Full training will be given by Konecta and will include supporting on-going training requirements for. Position in Organisation The Contact Centre Consultant reports directly into the Hotel Chocolat Team Leader.
Apr 11, 2026
Full time
Contact Centre Trainee Consultant Hotel Chocolat Job Specification Salary: £12.30 p/h - Bonus up to £300 per month Training sessions may be conducted on site. Shifts: Monday to Friday between 8:30am and 7pm, Saturday 8:30am to 5pm, Sunday 9am to 5pm. Rota will be on a rotating shift pattern with 2 weeks notice. Opening times seasonal. We are seeking customer focused, energetic individuals that care as passionately about delivering great customer service as we do. All of our team are empowered to make decisions and ensure every customer is left feeling 100% happy with the service they have received. If you have a real passion to do the same and want to be part of a team that really makes a difference, then this opportunity is for you. Every contact into our Customer Service team needs to wow that's the way we do things at Hotel Chocolat, and you'll be working with our customers to ensure everyone has the best experience possible. You will have the skills to be completely empowered to handle all types of contacts including telephone, email, Live Chat and all social media platforms. You will talk to our customers about placing new consumer and B2B orders, recommending products and services and resolving product, delivery and despatch queries with their orders. In return your own excellent communication skills and engaging brand voice will ensure that together we always deliver 100% happiness, delivering personalised and thoughtful customer service through multi-channels. Main Purpose of Role Achieve our Efficiency, Adherence and Quality standards Achieve individual Key Performance Indicator standards Deliver 100% Happiness whilst adhering to best practices to ensure every interaction considers cost efficiencies within the decision-making process Answer inbound telephone calls, respond to customer service emails and answer Live Chats to meet team service level agreement targets whilst delivering 100% Happiness to customers. Make outbound calls as required, either to reply to customers with queries, or to support targeted service campaigns as required. Provide cover in other areas of the Brand Centre as required. Skills and Experience Essential Excellent communication skills both written and spoken. Ability to engage and motivate others through effective written communications. Results driven, meeting or exceeding current KPI's or targets. Effective in offering customers appropriate resolution whilst delivering 100% Happiness and supporting colleagues to do the same. Able to challenge processes and procedures to demonstrate better ways of working. Intermediate level of MS SharePoint, Excel, Word and Outlook. Desirable Ability to coach and mentor team members to increase knowledge and efficiency. Competent and knowledgeable with Elucid, Vocalcom and other in-house systems. Familiar with areas of Call Centre compliance including adherence to GDPR guidelines, and ensure that agents operate to required standards and requirements when talking to our customers. A genuine love of chocolate would be an advantage! Communication skills - Email & Live Chat The ideal candidate would need to have strong written communication skills, with a particular focus on professional, clear and empathetic interactions via email and live chat. You will be expected to: Respond to customer and client enquiries in a timely, courteous and helpful manner. Demonstrate the ability to troubleshoot and resolve issues using written communication. Adapt your tone to suit different audiences while maintaining a consistent brand voice. Manage multiple chat conversations at once while maintaining attention to detail and response quality. Use BEEM where appropriate in all emails (Brand, Engage, Educate, Motivate). Use templates where appropriate, while also personalising messages to ensure a positive customer experience. We care passionately about our people and extensive training is given prior to handling any live customer contacts, with ongoing support provided. However, you must have a strong customer service ethic to succeed in this role together with a desire to achieve personal sales and service targets and results. Who are Konecta Group and Hotel Chocolat? Konecta Group are an outsourced services provider which means we take and make calls on our client's behalf. One of our key clients is Hotel Chocolat. Hotel Chocolat is the only company in the UK to grow cocoa on its own plantation. Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Your contracted hours will be 8:00am to 10:00pm Monday to Sunday with a day off in lieu during the week. It is critical that you are available to cover weekends when required by the business. Konecta International reserves the right to change the working hours. Systems & Training Full training will be given by Konecta and will include supporting on-going training requirements for. Position in Organisation The Contact Centre Consultant reports directly into the Hotel Chocolat Team Leader.
Scientific Customer Service & Sales Advisor Vacancy Title: Scientific Customer Service & Sales Advisor Contract Type: Temporary Location: Shotton Industry: Technical Sales Salary: £13.45 per hour Start Date: 2026-02-04 REF: J Contact Name: Hannah Williams Contact Email: Vacancy Published: about 2 months ago Role: - Scientific Customer Service & Sales Advisor Type: - Temporary (potential to go temp to perm) Location: - Flintshire- full time onsite Hourly Rate: - £13.45 per hour Hours: - Monday- Friday (days)- 37 hours a week Russell Taylor Group are looking for an enthusiastic and motivated individual to join our client's team in a customer-facing support role within a technical services environment. This is an excellent opportunity for someone early in their career who is keen to learn, develop new skills, and grow within a supportive and established team. An interest/experience in science would be advantageous, but not essential- however previous experience in a sales role is required. This role offers structured training, ongoing support, and clear opportunities for career development and progression within the wider organisation Key Responsibilities Respond to customer enquiries via phone, email, and online meeting platforms, providing helpful and professional support Assist with preparing and following up on quotations, ensuring customers receive clear and timely information Support customers by explaining available options, with guidance and input from internal technical specialists when needed Accurately log customer enquiries, activities, and opportunities in the CRM system (Dynamics 365), with full training provided Review and assist with processing proforma invoices prior to issue Work collaboratively with colleagues, following established processes while adapting to a busy working environment Provide general administrative and ad hoc support to the team as required The Person Experience in sales/quotations- essential An interest in science, laboratory services, or technical environments is highly desirable A science degree, relevant studies, or experience in a technical or customer service setting would be an advantage, but not essential Comfortable using Microsoft 365 or similar software, or willing to learn A positive, reliable team player with good communication skills Strong attention to detail and an eagerness to learn and develop professionally Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here. Apply Now >
Apr 10, 2026
Full time
Scientific Customer Service & Sales Advisor Vacancy Title: Scientific Customer Service & Sales Advisor Contract Type: Temporary Location: Shotton Industry: Technical Sales Salary: £13.45 per hour Start Date: 2026-02-04 REF: J Contact Name: Hannah Williams Contact Email: Vacancy Published: about 2 months ago Role: - Scientific Customer Service & Sales Advisor Type: - Temporary (potential to go temp to perm) Location: - Flintshire- full time onsite Hourly Rate: - £13.45 per hour Hours: - Monday- Friday (days)- 37 hours a week Russell Taylor Group are looking for an enthusiastic and motivated individual to join our client's team in a customer-facing support role within a technical services environment. This is an excellent opportunity for someone early in their career who is keen to learn, develop new skills, and grow within a supportive and established team. An interest/experience in science would be advantageous, but not essential- however previous experience in a sales role is required. This role offers structured training, ongoing support, and clear opportunities for career development and progression within the wider organisation Key Responsibilities Respond to customer enquiries via phone, email, and online meeting platforms, providing helpful and professional support Assist with preparing and following up on quotations, ensuring customers receive clear and timely information Support customers by explaining available options, with guidance and input from internal technical specialists when needed Accurately log customer enquiries, activities, and opportunities in the CRM system (Dynamics 365), with full training provided Review and assist with processing proforma invoices prior to issue Work collaboratively with colleagues, following established processes while adapting to a busy working environment Provide general administrative and ad hoc support to the team as required The Person Experience in sales/quotations- essential An interest in science, laboratory services, or technical environments is highly desirable A science degree, relevant studies, or experience in a technical or customer service setting would be an advantage, but not essential Comfortable using Microsoft 365 or similar software, or willing to learn A positive, reliable team player with good communication skills Strong attention to detail and an eagerness to learn and develop professionally Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here. Apply Now >
Customer Support Advisor Location: Sheffield City Centre Hours: Full-time (37 hrs - Mon-Thu 9-5.30, Fri 9-5) Salary: £25,878 Start date: Tuesday 5th May 2025 Feeling burnt out by the call centre grind? Do you thrive on helping customers but dread the pressure of sales quotas? Do you want to ditch the shift work in favour of regular office hours and a better work-life balance? We understand. Being a UniHomes Customer Support Advisor is different. NO sales, NO shift work, and NO regular weekends. We embrace hybrid and remote work, meaning you can flex between our state of the art Sheffield city centre office (with free breakfast and Friday drinks at 4.30!) and the comfort of your own home office. The role will be predominantly working from home but with occasional office presence required, therefore you must be based locally and be willing and able to travel to the Sheffield office when required. We're looking for additional Customer Support Advisors to grow our incredible team. In this role, you'll be the friendly voice of UniHomes, providing exceptional support to students through phone, email, and messaging. You'll become a problem solving pro, resolving queries, and offering clear explanations about our shared utility contracts (gas, electricity, water, broadband, and TV License). Your focus will be on ensuring a smooth and hassle free experience for students, proactively addressing their needs, and aiming for first contact resolution whenever possible. Collaboration is key, so you'll work alongside internal stakeholders to achieve successful outcomes. This is a non sales role, allowing you to focus on what you do best: providing exceptional service and making a positive impact on students' lives. Peak Season: During July-September, additional hours (max 6 hours per week, including weekends) may be required. We compensate with overtime or time off in lieu. The role will be predominantly working from home but with some office presence required, therefore you must be based within a reasonable commute to Sheffield and be willing and able to travel to the office to work when required. What you'll do: Own customer queries, aiming for first contact resolution. Gather accurate customer data to support internal teams. Assist all customers professionally and politely. Collaborate with internal/external stakeholders for successful resolutions. Deliver excellent customer support consistently. Meet personal and departmental KPIs for quality and volume of calls, messages, and email. Utilise CRM systems to manage contacts. Support all areas to ensure an industry leading customer experience. What you'll bring: Fantastic customer support skills developed in a contact centre environment, retail, service, or hospitality sector. High volume phone & CRM system experience (ideally Salesforce, desirable but not essential). Superb phone manner and excellent written communication skills. Patience, confidence, diplomacy, resilience, open mindedness, and empathy. Ability to stay calm under pressure, think quickly and independently. Ability in following processes and structuring questions. Genuine desire to solve problems and help others. Computer literacy (Microsoft Office) and tech confidence. Team player spirit, self motivation, dedication, and focus. Hybrid team members will need to ensure they have a safe working from home environment, which includes: A quiet and distraction free environment to be able to provide industry leading customer support. Appropriate chair and desk. Suitable internet connection, with minimum downloads speed of 30Mbps. Flexibility to support our customers over our busiest periods. We'll provide IT equipment, including laptop, monitor and headset. About us: At UniHomes, we're on a mission to transform the entire student rental experience across the UK. As the market leading student accommodation advertising platform and utility management service provider, we make finding and securing all inclusive student accommodation simple, seamless, and stress free. We're not just another platform. UniHomes is developing innovative technology to deliver one go to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we've experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we're driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you're ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that's opening new doors to better experiences, brighter ideas, and stress free living. We are a team driven and united by our core values: Lead the Way In it Together Customers Matter Keep it Simple Rise Above Challenges Make it Happen What do you get when you work here? With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work (GPTW ) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.
Apr 09, 2026
Full time
Customer Support Advisor Location: Sheffield City Centre Hours: Full-time (37 hrs - Mon-Thu 9-5.30, Fri 9-5) Salary: £25,878 Start date: Tuesday 5th May 2025 Feeling burnt out by the call centre grind? Do you thrive on helping customers but dread the pressure of sales quotas? Do you want to ditch the shift work in favour of regular office hours and a better work-life balance? We understand. Being a UniHomes Customer Support Advisor is different. NO sales, NO shift work, and NO regular weekends. We embrace hybrid and remote work, meaning you can flex between our state of the art Sheffield city centre office (with free breakfast and Friday drinks at 4.30!) and the comfort of your own home office. The role will be predominantly working from home but with occasional office presence required, therefore you must be based locally and be willing and able to travel to the Sheffield office when required. We're looking for additional Customer Support Advisors to grow our incredible team. In this role, you'll be the friendly voice of UniHomes, providing exceptional support to students through phone, email, and messaging. You'll become a problem solving pro, resolving queries, and offering clear explanations about our shared utility contracts (gas, electricity, water, broadband, and TV License). Your focus will be on ensuring a smooth and hassle free experience for students, proactively addressing their needs, and aiming for first contact resolution whenever possible. Collaboration is key, so you'll work alongside internal stakeholders to achieve successful outcomes. This is a non sales role, allowing you to focus on what you do best: providing exceptional service and making a positive impact on students' lives. Peak Season: During July-September, additional hours (max 6 hours per week, including weekends) may be required. We compensate with overtime or time off in lieu. The role will be predominantly working from home but with some office presence required, therefore you must be based within a reasonable commute to Sheffield and be willing and able to travel to the office to work when required. What you'll do: Own customer queries, aiming for first contact resolution. Gather accurate customer data to support internal teams. Assist all customers professionally and politely. Collaborate with internal/external stakeholders for successful resolutions. Deliver excellent customer support consistently. Meet personal and departmental KPIs for quality and volume of calls, messages, and email. Utilise CRM systems to manage contacts. Support all areas to ensure an industry leading customer experience. What you'll bring: Fantastic customer support skills developed in a contact centre environment, retail, service, or hospitality sector. High volume phone & CRM system experience (ideally Salesforce, desirable but not essential). Superb phone manner and excellent written communication skills. Patience, confidence, diplomacy, resilience, open mindedness, and empathy. Ability to stay calm under pressure, think quickly and independently. Ability in following processes and structuring questions. Genuine desire to solve problems and help others. Computer literacy (Microsoft Office) and tech confidence. Team player spirit, self motivation, dedication, and focus. Hybrid team members will need to ensure they have a safe working from home environment, which includes: A quiet and distraction free environment to be able to provide industry leading customer support. Appropriate chair and desk. Suitable internet connection, with minimum downloads speed of 30Mbps. Flexibility to support our customers over our busiest periods. We'll provide IT equipment, including laptop, monitor and headset. About us: At UniHomes, we're on a mission to transform the entire student rental experience across the UK. As the market leading student accommodation advertising platform and utility management service provider, we make finding and securing all inclusive student accommodation simple, seamless, and stress free. We're not just another platform. UniHomes is developing innovative technology to deliver one go to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we've experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we're driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you're ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that's opening new doors to better experiences, brighter ideas, and stress free living. We are a team driven and united by our core values: Lead the Way In it Together Customers Matter Keep it Simple Rise Above Challenges Make it Happen What do you get when you work here? With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work (GPTW ) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.
Sales Advisor Red Recruitment is recruiting a Sales Advisor in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to its clients working on behalf of a globally recognised brand. This role is perfect for someone with existing sales skills who wants to learn and develop in a professional business setting. The role will involve outbound calling businesses from various industries, looking to navigate them through the sales process with professional and persuasive sales skills. Benefits and Package for Sales Advisor: Salary: £28,000 + uncapped commission Hours: Monday - Friday, Office Hours Contract: Temporary (during probation) - to Permanent Start Date: ASAP Location: Banbury, Oxfordshire Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Sales Advisor: Making consultative outbound telephone sales to businesses. Appointment booking. Working with customers to get them the best sales outcome for themselves. Maintain relationships with existing customers. Provide exceptional customer service to all our customers via telephone calls and emails. Working to structured targets while maintaining a professional and consultative approach Key Skills and Experience of Sales Advisor: Excellent listening skills are essential. Good sales skills and a sales background are needed. Ability to be flexible and adapt to changes in the working environment. Excellent telephone manner with the ability to be persuasive Working to structured targets while maintaining a professional and consultative approach If you have the relevant skills and experience as a Sales Advisor and are interested in the position, please apply now! Red Recruitment (Agency)
Apr 08, 2026
Seasonal
Sales Advisor Red Recruitment is recruiting a Sales Advisor in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to its clients working on behalf of a globally recognised brand. This role is perfect for someone with existing sales skills who wants to learn and develop in a professional business setting. The role will involve outbound calling businesses from various industries, looking to navigate them through the sales process with professional and persuasive sales skills. Benefits and Package for Sales Advisor: Salary: £28,000 + uncapped commission Hours: Monday - Friday, Office Hours Contract: Temporary (during probation) - to Permanent Start Date: ASAP Location: Banbury, Oxfordshire Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Sales Advisor: Making consultative outbound telephone sales to businesses. Appointment booking. Working with customers to get them the best sales outcome for themselves. Maintain relationships with existing customers. Provide exceptional customer service to all our customers via telephone calls and emails. Working to structured targets while maintaining a professional and consultative approach Key Skills and Experience of Sales Advisor: Excellent listening skills are essential. Good sales skills and a sales background are needed. Ability to be flexible and adapt to changes in the working environment. Excellent telephone manner with the ability to be persuasive Working to structured targets while maintaining a professional and consultative approach If you have the relevant skills and experience as a Sales Advisor and are interested in the position, please apply now! Red Recruitment (Agency)
A leading student accommodation platform is looking for a Customer Support Advisor in Sheffield. This full-time role offers a hybrid work model with no sales quota. Responsibilities include handling customer queries, ensuring first-contact resolution, and collaborating with internal stakeholders. Ideal candidates will have strong customer support skills, experience in CRM systems, and a genuine desire to assist students. Enjoy benefits like complimentary breakfast, flexible working hours, and a supportive workplace culture.
Apr 08, 2026
Full time
A leading student accommodation platform is looking for a Customer Support Advisor in Sheffield. This full-time role offers a hybrid work model with no sales quota. Responsibilities include handling customer queries, ensuring first-contact resolution, and collaborating with internal stakeholders. Ideal candidates will have strong customer support skills, experience in CRM systems, and a genuine desire to assist students. Enjoy benefits like complimentary breakfast, flexible working hours, and a supportive workplace culture.
Leeds, United Kingdom Posted on 27/02/2026 Salary Basic of £28,307.63+ OTE up to £39,475.63 City Leeds Province West Yorkshire Country United Kingdom Postal Code LS10 1DY Job Description We are recruiting for a Service Advisor to join our team at Skoda Leeds. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners. We are looking for ambitious and driven individuals who are passionate in providing world class customer service. This role comes with a basic salary of £28,307.63 and a very easily achievable OTE of up to £39,475.63 per annum. About the Business Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we're often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you'll fit in well here and we'd like to hear from you even if you have no experience of the automotive industry. We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a "top one percenter". We'll expect you to work hard but in return we'll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won't let anyone stop you. About You You must be able to work as part of a team of Service Advisors in a busy, fast paced and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role. As a Service Advisor your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department. Advising Customers on technical queries and issues they may have, you will be first point of contact for booking in vehicles into the workshop for work to be carried out informing customers of the progress of their vehicle. To maintain a presentable appearance and hygiene, ensuring that work wear is regularly cleaned. What we offer: 30 days holiday (Including Bank Holidays), increasing with length of service Pension Scheme Discount for servicing and repairs on your family and friend's cars. £25 contribution to eye tests Cycle to work scheme. Hours Monday- Friday- 8:00am-5:30pm You must hold a current valid clean driving license. We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Apr 08, 2026
Full time
Leeds, United Kingdom Posted on 27/02/2026 Salary Basic of £28,307.63+ OTE up to £39,475.63 City Leeds Province West Yorkshire Country United Kingdom Postal Code LS10 1DY Job Description We are recruiting for a Service Advisor to join our team at Skoda Leeds. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners. We are looking for ambitious and driven individuals who are passionate in providing world class customer service. This role comes with a basic salary of £28,307.63 and a very easily achievable OTE of up to £39,475.63 per annum. About the Business Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we're often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you'll fit in well here and we'd like to hear from you even if you have no experience of the automotive industry. We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a "top one percenter". We'll expect you to work hard but in return we'll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won't let anyone stop you. About You You must be able to work as part of a team of Service Advisors in a busy, fast paced and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role. As a Service Advisor your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department. Advising Customers on technical queries and issues they may have, you will be first point of contact for booking in vehicles into the workshop for work to be carried out informing customers of the progress of their vehicle. To maintain a presentable appearance and hygiene, ensuring that work wear is regularly cleaned. What we offer: 30 days holiday (Including Bank Holidays), increasing with length of service Pension Scheme Discount for servicing and repairs on your family and friend's cars. £25 contribution to eye tests Cycle to work scheme. Hours Monday- Friday- 8:00am-5:30pm You must hold a current valid clean driving license. We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Customer Sales Assistant (No Experience Required/Entry Level) Immediate Starts in Stoke-on-Trent! Please Note: Candidates must be UK residents or eligible to work full-time in the UK. Looking for a role that will support you and develop your skills in customer-facing environments Fed up and want to start earning and gaining valuable experience Based in Stoke-on-Trent, our client's well-established company is currently recruiting for vibrant and enthusiastic Sales Advisors due to recent expansion and high client demand. With a strong year so far, they are looking to grow their team and bring in ambitious, driven individuals to be part of their success. The key attributes they are looking for are: Positive and proactive. Professional manner and appearance. High customer service standards. Willingness to travel both nationally and internationally. What they offer: Access to coaching in Customer Service, Sales, Marketing, and Promotions. Fantastic working environment and social calendar. A successful and established Sales and Customer Service team to support you. A day rate PLUS a fantastic commissions pay structure - paid weekly! Travel opportunities. Fantastic performance-based incentives - including rewards for hitting targets, bonuses for top-tier results, and exclusive team perks. What's involved: Generating a new customer base for their clients. Working within an enthusiastic sales team at various residential environment campaigns. Customer Service. Sales Acquisition. They are currently holding informal chats for their new sales and customer service vacancies, so send your CV to the recruitment team today. They will contact you with their next availability if successful. Openings involve dealing with customers face-to-face at exciting residential campaigns in and around Stoke-on-Trent. No experience is necessary for this full-time equivalent, subcontracted role, which offers a fantastic day rate plus commission. Our client provides a comprehensive development program. However, experience in the following areas may give you a head start: Retail, Warehouse, Administration, Warehouse Operative, Administrator, Receptionist, Customer Service, Sales, Retail Manager, Marketing, Sales Assistant, Cleaner, Retail Sales Assistant, Customer Service Advisor, Direct Sales, Promotions, Events Coordinator, or any hotel, front-of-house, or bar experience. Why Because a background in any of these areas typically means you've already developed a strong work ethic and valuable sales or customer service skills. This role is not suitable for candidates still in education (school/College/University), or current international students. Due to availability, our client is seeking candidates that can work 4/5 full days per week. Roles are based in Stoke-on-Trent. If you feel you meet these requirements, APPLY NOW! Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
Apr 08, 2026
Full time
Customer Sales Assistant (No Experience Required/Entry Level) Immediate Starts in Stoke-on-Trent! Please Note: Candidates must be UK residents or eligible to work full-time in the UK. Looking for a role that will support you and develop your skills in customer-facing environments Fed up and want to start earning and gaining valuable experience Based in Stoke-on-Trent, our client's well-established company is currently recruiting for vibrant and enthusiastic Sales Advisors due to recent expansion and high client demand. With a strong year so far, they are looking to grow their team and bring in ambitious, driven individuals to be part of their success. The key attributes they are looking for are: Positive and proactive. Professional manner and appearance. High customer service standards. Willingness to travel both nationally and internationally. What they offer: Access to coaching in Customer Service, Sales, Marketing, and Promotions. Fantastic working environment and social calendar. A successful and established Sales and Customer Service team to support you. A day rate PLUS a fantastic commissions pay structure - paid weekly! Travel opportunities. Fantastic performance-based incentives - including rewards for hitting targets, bonuses for top-tier results, and exclusive team perks. What's involved: Generating a new customer base for their clients. Working within an enthusiastic sales team at various residential environment campaigns. Customer Service. Sales Acquisition. They are currently holding informal chats for their new sales and customer service vacancies, so send your CV to the recruitment team today. They will contact you with their next availability if successful. Openings involve dealing with customers face-to-face at exciting residential campaigns in and around Stoke-on-Trent. No experience is necessary for this full-time equivalent, subcontracted role, which offers a fantastic day rate plus commission. Our client provides a comprehensive development program. However, experience in the following areas may give you a head start: Retail, Warehouse, Administration, Warehouse Operative, Administrator, Receptionist, Customer Service, Sales, Retail Manager, Marketing, Sales Assistant, Cleaner, Retail Sales Assistant, Customer Service Advisor, Direct Sales, Promotions, Events Coordinator, or any hotel, front-of-house, or bar experience. Why Because a background in any of these areas typically means you've already developed a strong work ethic and valuable sales or customer service skills. This role is not suitable for candidates still in education (school/College/University), or current international students. Due to availability, our client is seeking candidates that can work 4/5 full days per week. Roles are based in Stoke-on-Trent. If you feel you meet these requirements, APPLY NOW! Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
Career Choices Dewis Gyrfa Ltd
Birchfield, Staffordshire
Are you an experienced Service Advisor seeking a career within a prestigious automotive dealership? Our client, a reputable and successful dealer group based in Oldbury, is looking to recruit two talented Service Advisors to join their professional aftersales team. This is an exceptional opportunity for a Service Advisor that wants to work within a high-performing environment that values customer satisfaction, professional growth, and competitive earnings. Basic salary of up to £32,000 Uncapped on-target earnings exceeding £40,000 annually - 45-hour working week, from 8:00 am to 6:00 pm One Saturday in four, integrated into salary Structured training programmes and ongoing development Clear career progression pathways within a large, well-established dealer group Supportive and professional workplace environment Responsibilities Acting as the primary point of contact between customers and the workshop Managing bookings for servicing, repairs, and maintenance Keeping customers informed throughout the service process Liaising with technicians and workshop control to monitor vehicle progress Upselling additional products and services where appropriate Ensuring vehicles are completed and ready within promised timeframes Providing excellent customer service to maintain high customer satisfaction levels Requirements Proven experience as a Service Advisor within the automotive industry Strong communication and customer service skills Excellent organisational abilities and attention to detail Ability to work effectively under pressure in a fast-paced environment Experience with dealer management systems such as Kerridge is advantageous, but not essential This Service Advisor position offers a rewarding career path within a prestigious dealership environment, complemented by competitive compensation and ongoing training. If you are an ambitious Service Advisor looking to progress your career within the motor trade, this opportunity is not to be missed. Contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement covering Oldbury and West Midlands, today to discover more about this fantastic opportunity. Perfect Placement UK Ltd are specialists in Automotive Recruitment, so if you are looking to advance in your Motor Trade Career, contact our expert automotive recruiters today to see how we can help with your Motor Trade Job search.
Apr 08, 2026
Full time
Are you an experienced Service Advisor seeking a career within a prestigious automotive dealership? Our client, a reputable and successful dealer group based in Oldbury, is looking to recruit two talented Service Advisors to join their professional aftersales team. This is an exceptional opportunity for a Service Advisor that wants to work within a high-performing environment that values customer satisfaction, professional growth, and competitive earnings. Basic salary of up to £32,000 Uncapped on-target earnings exceeding £40,000 annually - 45-hour working week, from 8:00 am to 6:00 pm One Saturday in four, integrated into salary Structured training programmes and ongoing development Clear career progression pathways within a large, well-established dealer group Supportive and professional workplace environment Responsibilities Acting as the primary point of contact between customers and the workshop Managing bookings for servicing, repairs, and maintenance Keeping customers informed throughout the service process Liaising with technicians and workshop control to monitor vehicle progress Upselling additional products and services where appropriate Ensuring vehicles are completed and ready within promised timeframes Providing excellent customer service to maintain high customer satisfaction levels Requirements Proven experience as a Service Advisor within the automotive industry Strong communication and customer service skills Excellent organisational abilities and attention to detail Ability to work effectively under pressure in a fast-paced environment Experience with dealer management systems such as Kerridge is advantageous, but not essential This Service Advisor position offers a rewarding career path within a prestigious dealership environment, complemented by competitive compensation and ongoing training. If you are an ambitious Service Advisor looking to progress your career within the motor trade, this opportunity is not to be missed. Contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement covering Oldbury and West Midlands, today to discover more about this fantastic opportunity. Perfect Placement UK Ltd are specialists in Automotive Recruitment, so if you are looking to advance in your Motor Trade Career, contact our expert automotive recruiters today to see how we can help with your Motor Trade Job search.
Our fantastic client are looking for a Customer Service Advisor to join their friendly team. You will be the first point of contact for customer over telephone and email, helping them find the best solutions to meet their needs, while delivering exceptional service and driving sales growth. You must have experience in or knowledge of the automotive sector. Permanent, full time role. £30,000 basic + bonus The Role: Engage with customers via phone and email, handling enquiries in a polite and efficient manner. Promote products and services based on customer requirements. Update the database with accurate and up to date information. Maintain up-to-date knowledge of products, services, and promotions. Process orders and create invoices. Work closely with internal departments. The Candidate: Experience in a similar role Experience in the automotive industry Excellent customer service skills Enthusiastic and motivated Able to work as a team in a fast-paced environment Accurate with good attention to detail INDC
Apr 08, 2026
Full time
Our fantastic client are looking for a Customer Service Advisor to join their friendly team. You will be the first point of contact for customer over telephone and email, helping them find the best solutions to meet their needs, while delivering exceptional service and driving sales growth. You must have experience in or knowledge of the automotive sector. Permanent, full time role. £30,000 basic + bonus The Role: Engage with customers via phone and email, handling enquiries in a polite and efficient manner. Promote products and services based on customer requirements. Update the database with accurate and up to date information. Maintain up-to-date knowledge of products, services, and promotions. Process orders and create invoices. Work closely with internal departments. The Candidate: Experience in a similar role Experience in the automotive industry Excellent customer service skills Enthusiastic and motivated Able to work as a team in a fast-paced environment Accurate with good attention to detail INDC
