We offer a flexible working policy that supports a healthy balance between personal and professional well being. This role requires in office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work life balance. Being a Principal, Customer Success Manager at iManage Means As a Principal Customer Success Manager overseeing a portfolio of global strategic large law firms, you are responsible for partnering with these enterprise customers to ensure they maximize the value from their iManage subscriptions. Your primary focus is on identifying and delivering business outcomes that drive retention, loyalty, and satisfaction across all products and services. You will engage closely with field facing teams - such as Account Executives, Channel, Product, and key executive stakeholders within your client law firms - offering advisory guidance, coordinating activities, and serving as a dedicated advocate to support customer preservation and success. Throughout the entire customer lifecycle, you will build and strengthen relationships with key stakeholders by demonstrating accountability, authenticity, and adaptability. You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner Enablement teams to deliver ongoing value and execute programs that drive adoption of desired outcomes, with a strong emphasis on retention. Integral to your responsibilities is monitoring and improving net revenue retention (NRR), ensuring that existing customers continue to expand their use of iManage solutions while minimizing churn. By actively identifying qualified leads and expansion opportunities within your accounts, you help drive sustainable revenue growth and reinforce the strategic value of the customer success function. Your role includes orchestrating initiatives that support large law firms in achieving their strategic objectives and ensuring their continued satisfaction with iManage solutions. iM Responsible For Managing day to day interactions with your assigned portfolio of strategic law firm customers, addressing feedback, outcomes, and product inquiries, while prioritizing customer retention and advocacy. Developing and executing plans that address client needs, proactively resolving blockers, and ensuring seamless delivery of services. Validating customer outcomes through direct conversations, analysis of health metrics, and success feedback sessions tailored to the legal industry. Designing, developing, and optimizing strategies to increase adoption, loyalty, and engagement among large law firms, minimizing churn and driving retention. Establishing regular communication cadences with strategic law firm clients to proactively discuss business needs, add value, and identify risks to subscription renewal. Acting as the trusted central point of contact, bringing in subject matter experts as needed to meet the unique requirements of each law firm. Leading initiatives designed to enhance customer success and satisfaction throughout the firm's journey with iManage. Conducting Executive Business Calls and Business Reviews with strategic law firm clients to monitor progress and support achievement of targeted outcomes. Collaborating with customers and channel partners to implement success programs and provide tailored success plays. Advocating internally between law firm clients and business functions (support, product management, professional services, training) to ensure the right resources are engaged to overcome adoption obstacles. Building and maintaining strong relationships with colleagues in sales, channel, support, product management, and partner enablement to foster collaboration and drive customer activities. Leveraging account intelligence and industry trends to promote best practices throughout the customer lifecycle for large law firms. Staying ahead of competitive developments within the legal industry to provide strategic guidance and maintain customer satisfaction. iM Qualified Because I Have Experience dealing with a portfolio of Enterprise level, High value Strategic Customers A minimum of 10+ Years' experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment Experience managing, working with and presenting to C Suite Stakeholders. Experience managing Fortune 500 accounts & customers A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent Excellent business communication, organizational and project management skills Ability to create structure in ambiguous situations and design effective processes High level of resourcefulness to be able to independently seek out resolutions Bonus Points If I Have Legal Industry Knowledge A working knowledge of iManage products and solutions Used CSM software, Salesforce and ticketing systems An ability to work well independently and as part of a team A PMP or ITIL certification Experience implementing enterprise cloud and/or security platform solutions Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. We're looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. Learn more at Please see our privacy statement for more information on how we handle your personal data. Please see our recruitment privacy statement for more information on how we handle your personal data.
Apr 06, 2026
Full time
We offer a flexible working policy that supports a healthy balance between personal and professional well being. This role requires in office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work life balance. Being a Principal, Customer Success Manager at iManage Means As a Principal Customer Success Manager overseeing a portfolio of global strategic large law firms, you are responsible for partnering with these enterprise customers to ensure they maximize the value from their iManage subscriptions. Your primary focus is on identifying and delivering business outcomes that drive retention, loyalty, and satisfaction across all products and services. You will engage closely with field facing teams - such as Account Executives, Channel, Product, and key executive stakeholders within your client law firms - offering advisory guidance, coordinating activities, and serving as a dedicated advocate to support customer preservation and success. Throughout the entire customer lifecycle, you will build and strengthen relationships with key stakeholders by demonstrating accountability, authenticity, and adaptability. You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner Enablement teams to deliver ongoing value and execute programs that drive adoption of desired outcomes, with a strong emphasis on retention. Integral to your responsibilities is monitoring and improving net revenue retention (NRR), ensuring that existing customers continue to expand their use of iManage solutions while minimizing churn. By actively identifying qualified leads and expansion opportunities within your accounts, you help drive sustainable revenue growth and reinforce the strategic value of the customer success function. Your role includes orchestrating initiatives that support large law firms in achieving their strategic objectives and ensuring their continued satisfaction with iManage solutions. iM Responsible For Managing day to day interactions with your assigned portfolio of strategic law firm customers, addressing feedback, outcomes, and product inquiries, while prioritizing customer retention and advocacy. Developing and executing plans that address client needs, proactively resolving blockers, and ensuring seamless delivery of services. Validating customer outcomes through direct conversations, analysis of health metrics, and success feedback sessions tailored to the legal industry. Designing, developing, and optimizing strategies to increase adoption, loyalty, and engagement among large law firms, minimizing churn and driving retention. Establishing regular communication cadences with strategic law firm clients to proactively discuss business needs, add value, and identify risks to subscription renewal. Acting as the trusted central point of contact, bringing in subject matter experts as needed to meet the unique requirements of each law firm. Leading initiatives designed to enhance customer success and satisfaction throughout the firm's journey with iManage. Conducting Executive Business Calls and Business Reviews with strategic law firm clients to monitor progress and support achievement of targeted outcomes. Collaborating with customers and channel partners to implement success programs and provide tailored success plays. Advocating internally between law firm clients and business functions (support, product management, professional services, training) to ensure the right resources are engaged to overcome adoption obstacles. Building and maintaining strong relationships with colleagues in sales, channel, support, product management, and partner enablement to foster collaboration and drive customer activities. Leveraging account intelligence and industry trends to promote best practices throughout the customer lifecycle for large law firms. Staying ahead of competitive developments within the legal industry to provide strategic guidance and maintain customer satisfaction. iM Qualified Because I Have Experience dealing with a portfolio of Enterprise level, High value Strategic Customers A minimum of 10+ Years' experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment Experience managing, working with and presenting to C Suite Stakeholders. Experience managing Fortune 500 accounts & customers A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent Excellent business communication, organizational and project management skills Ability to create structure in ambiguous situations and design effective processes High level of resourcefulness to be able to independently seek out resolutions Bonus Points If I Have Legal Industry Knowledge A working knowledge of iManage products and solutions Used CSM software, Salesforce and ticketing systems An ability to work well independently and as part of a team A PMP or ITIL certification Experience implementing enterprise cloud and/or security platform solutions Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. We're looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. Learn more at Please see our privacy statement for more information on how we handle your personal data. Please see our recruitment privacy statement for more information on how we handle your personal data.
Start Date - 18th May 2026 Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Apr 06, 2026
Full time
Start Date - 18th May 2026 Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
VitalSource is hiring a Customer Success Manager to contribute to our Customer Success team located in Milton Keynes, United Kingdom. The position includes up to 20% travel, mainly for customer meetings, events, and other business-related activities as needed. Join our Customer Success team at VitalSource, where you'll be the key point of contact and trusted advisor for our valued customers. In this role, you'll drive customer satisfaction, retention, and growth by understanding their goals and helping them realize the full value of our solutions. We're looking for a Customer Success Manager who thrives in building strong relationships, delivering exceptional support, and ensuring successful onboarding and engagement. If you're passionate about driving customer success and maximizing long-term value, we'd love to hear from you. Key Responsibilities Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within VitalSource. Customer Enablement & Engagement: Proactively engage customers, deliver training, and drive adoption of VST tools and products to ensure they realise value and return on investment. Strategic Account Oversight: Document customer organisational structures, manage expectations, champion the VST value proposition, and develop strategies to increase product usage and satisfaction. Implementation & Project Management: Lead onboarding and integration projects, create and manage project plans, coordinate internal resources, and ensure timely delivery across departments. Cross functional Collaboration: Act as a liaison between customers and internal teams (Product, Support, Inventory, Integrations, Sales, Legal, etc.), advocating for customer needs and priorities. Financial Health & Growth: Monitor financial trends, protect and grow annual recurring revenue (ARR), manage contract optimisation, and identify opportunities for upselling and cross selling using tools such as Qlik, Looker, and Metabase. Operational Excellence: Track progress on internal deliverables, maintain detailed documentation in Salesforce, and capture key customer specific business knowledge. Solution Oriented Approach: Provide creative solutions to complex business and technical challenges, deliver effective product demonstrations, and support strategies to drive product saturation across your portfolio. Required Qualifications 3+ years in customer success, account management, or a related field. Prior experience with SaaS solutions and customer success platforms preferred. Strong interpersonal, presentation, and written communication skills. Ability to manage multiple priorities and customer requests effectively. Strong problem solving capabilities and attention to detail. Comfortable navigating cross functional environments. Preferred Skills Proficiency in Salesforce, Qlik, Looker, Metabase, and Microsoft Office Suite. Ability to analyse financial and performance metrics. What We Offer Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office based work, providing you with the best of both worlds. Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare. Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health. Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement. Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel. Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances. Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long term illness or injury. Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes. Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents. Education Assistance: As our associates are our most valuable asset, we provide Education Assistance for our associates to further their education. Who We Are VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at and follow us on LinkedIn. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO Statements EEO/AA Employer/Vet/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish
Apr 06, 2026
Full time
VitalSource is hiring a Customer Success Manager to contribute to our Customer Success team located in Milton Keynes, United Kingdom. The position includes up to 20% travel, mainly for customer meetings, events, and other business-related activities as needed. Join our Customer Success team at VitalSource, where you'll be the key point of contact and trusted advisor for our valued customers. In this role, you'll drive customer satisfaction, retention, and growth by understanding their goals and helping them realize the full value of our solutions. We're looking for a Customer Success Manager who thrives in building strong relationships, delivering exceptional support, and ensuring successful onboarding and engagement. If you're passionate about driving customer success and maximizing long-term value, we'd love to hear from you. Key Responsibilities Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within VitalSource. Customer Enablement & Engagement: Proactively engage customers, deliver training, and drive adoption of VST tools and products to ensure they realise value and return on investment. Strategic Account Oversight: Document customer organisational structures, manage expectations, champion the VST value proposition, and develop strategies to increase product usage and satisfaction. Implementation & Project Management: Lead onboarding and integration projects, create and manage project plans, coordinate internal resources, and ensure timely delivery across departments. Cross functional Collaboration: Act as a liaison between customers and internal teams (Product, Support, Inventory, Integrations, Sales, Legal, etc.), advocating for customer needs and priorities. Financial Health & Growth: Monitor financial trends, protect and grow annual recurring revenue (ARR), manage contract optimisation, and identify opportunities for upselling and cross selling using tools such as Qlik, Looker, and Metabase. Operational Excellence: Track progress on internal deliverables, maintain detailed documentation in Salesforce, and capture key customer specific business knowledge. Solution Oriented Approach: Provide creative solutions to complex business and technical challenges, deliver effective product demonstrations, and support strategies to drive product saturation across your portfolio. Required Qualifications 3+ years in customer success, account management, or a related field. Prior experience with SaaS solutions and customer success platforms preferred. Strong interpersonal, presentation, and written communication skills. Ability to manage multiple priorities and customer requests effectively. Strong problem solving capabilities and attention to detail. Comfortable navigating cross functional environments. Preferred Skills Proficiency in Salesforce, Qlik, Looker, Metabase, and Microsoft Office Suite. Ability to analyse financial and performance metrics. What We Offer Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office based work, providing you with the best of both worlds. Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare. Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health. Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement. Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel. Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances. Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long term illness or injury. Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes. Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents. Education Assistance: As our associates are our most valuable asset, we provide Education Assistance for our associates to further their education. Who We Are VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at and follow us on LinkedIn. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO Statements EEO/AA Employer/Vet/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish
Start Date - 18th May 2026 Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Apr 06, 2026
Full time
Start Date - 18th May 2026 Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 11th May 2026 Salary: £27,560 per annum Site: Grant Way, Isleworth, Middlesex, TW7 5QD Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Osterley contact centre earning £27,560 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers who want to change their Sky package. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers who want to save money by changing their existing Sky package Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Based at our HQ in Osterley, just 10 minutes' walk from Syon Lane station and we operate free shuttle buses from several surrounding tube stations. We have fantastic cycling facilities, including our bike shop with free servicing and discounted parts. On site you'll also have access to a choice of subsidised restaurants and canteens, free tea coffee and fruit, hair and beauty salon, Waitrose Local, cinema, parking and prayer room. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 06, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 11th May 2026 Salary: £27,560 per annum Site: Grant Way, Isleworth, Middlesex, TW7 5QD Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Osterley contact centre earning £27,560 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers who want to change their Sky package. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers who want to save money by changing their existing Sky package Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Based at our HQ in Osterley, just 10 minutes' walk from Syon Lane station and we operate free shuttle buses from several surrounding tube stations. We have fantastic cycling facilities, including our bike shop with free servicing and discounted parts. On site you'll also have access to a choice of subsidised restaurants and canteens, free tea coffee and fruit, hair and beauty salon, Waitrose Local, cinema, parking and prayer room. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 4th May 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU. At the end of May, we will be moving to a new site in central Glasgow! Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 06, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 4th May 2026 Salary: £25,120 per annum Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU. At the end of May, we will be moving to a new site in central Glasgow! Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Schemes Deal Manager Join us and play your part in something special! About the team: We arrange our business into five channels, with the NMUK Broker Channel the largest and fastest growing of all our of UK business units. Our broker engagement and subsequently pipeline and new business volumes have increased exponentially. As part of growth ambitions, we have setup a dedicated Schemes function which shall be responsible for the ownership of all Scheme business managed within the NMUK Broker Channel through a Broker partners in the UK. Schemes is defined as any business where we provide a delegated underwriting authority to our partners. The Schemes team operates cross-class across all Markel products (PI, Care, Tech, Life Science, Construction and BTE Legal Expenses) along with considering new product areas.The Schemes team works closely alongside our Broker Development team, where we are structured to support our Major Trading Partners, Key Accounts, Development Brokers and Connect Brokers. The Schemes team are the centre of excellence to support our Broker Development team in managing existing Schemes along with quoting and onboarding new Scheme opportunities.The Schemes Deal Manager role reports into the Head of Schemes Development. The Schemes team is the centre of excellence for the management, oversight, review and onboarding of all Schemes business for the Broker channel. Working closely with internal stakeholders such as Broker Development and the Underwriters is essential to delivering the right outcomes to support growing our Schemes business.The core focus of the role is for the oversight of all existing delegated deals, including reporting with trend analysis, performance reviews, internal stakeholder management and implementation of new deals. Work with the Head of Schemes Development to support delivery of retention and new business plans, executing the strategy for both.The Schemes Deal Manager will own the distribution plan for Schemes, developing a structure and operating pattern for ongoing broker views in conjunction with the Business Development team. Ensures Schemes Account Managers provide performance data to Account Directors and support existing broker reviews and QBRs. What we ask of you: Develop a structure to provide oversight for all existing delegated deals and a framework for delivering analysis and performance reviews to partner brokers and MGAs. Build strong relationships with internal stakeholders to support with the ongoing oversight of the Scheme business you manage and to respond to queries and requests. Take ownership of new delegated opportunities, supporting the Business Development team to successfully secure and onboard new delegated facilities Build strong relationships with external Broker stakeholders and the teams which manage the Scheme business we hold with them, acting as the key point of contact into NMUK. Work with the Head of Schemes Development to support the delivery of the Schemes team growth plan, providing a summary of results and actions required to support the retention strategy of existing Schemes business Develop an understanding of the broader NMUK proposition including Legal and Tax services to support the delivery of value-added services to existing Scheme business. Demonstrate a high level of sales professionalism and discipline through timely and accurate activity reporting, maintenance of CRM and documentation of meetings What you will bring to the role: Have previous experience within the General Insurance industry and specifically working with delegated authority business in the UK Broker and MGA market Demonstrable experience and success in roles securing and retaining delegated authority and portfolio business Demonstratable experience showing the strategic oversight necessary to manage a number of large and complex accounts Understanding of project management techniques and stakeholder management of both internal and external stakeholders Show a high level of competence in the use of performance data to highlight trends and insight in Scheme business performance to support review meetings with Broker partners Be able to articulate performance reviews to internal and external stakeholders by confidently discussing data, trends and insights to effectively manage Scheme performance outcomes We are looking for challenging, self-starting, and success oriented individuals who bring expertise, initiative and a desire to build a market leading business To be a creditable and engaging representative of Markel, in order to cultivate Long term relationships within the industry Who we are: Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further A great starting salary plus annual bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!Choose 'Apply Now' to fill out our short application, so that we can find out more about you.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Apr 05, 2026
Full time
Schemes Deal Manager Join us and play your part in something special! About the team: We arrange our business into five channels, with the NMUK Broker Channel the largest and fastest growing of all our of UK business units. Our broker engagement and subsequently pipeline and new business volumes have increased exponentially. As part of growth ambitions, we have setup a dedicated Schemes function which shall be responsible for the ownership of all Scheme business managed within the NMUK Broker Channel through a Broker partners in the UK. Schemes is defined as any business where we provide a delegated underwriting authority to our partners. The Schemes team operates cross-class across all Markel products (PI, Care, Tech, Life Science, Construction and BTE Legal Expenses) along with considering new product areas.The Schemes team works closely alongside our Broker Development team, where we are structured to support our Major Trading Partners, Key Accounts, Development Brokers and Connect Brokers. The Schemes team are the centre of excellence to support our Broker Development team in managing existing Schemes along with quoting and onboarding new Scheme opportunities.The Schemes Deal Manager role reports into the Head of Schemes Development. The Schemes team is the centre of excellence for the management, oversight, review and onboarding of all Schemes business for the Broker channel. Working closely with internal stakeholders such as Broker Development and the Underwriters is essential to delivering the right outcomes to support growing our Schemes business.The core focus of the role is for the oversight of all existing delegated deals, including reporting with trend analysis, performance reviews, internal stakeholder management and implementation of new deals. Work with the Head of Schemes Development to support delivery of retention and new business plans, executing the strategy for both.The Schemes Deal Manager will own the distribution plan for Schemes, developing a structure and operating pattern for ongoing broker views in conjunction with the Business Development team. Ensures Schemes Account Managers provide performance data to Account Directors and support existing broker reviews and QBRs. What we ask of you: Develop a structure to provide oversight for all existing delegated deals and a framework for delivering analysis and performance reviews to partner brokers and MGAs. Build strong relationships with internal stakeholders to support with the ongoing oversight of the Scheme business you manage and to respond to queries and requests. Take ownership of new delegated opportunities, supporting the Business Development team to successfully secure and onboard new delegated facilities Build strong relationships with external Broker stakeholders and the teams which manage the Scheme business we hold with them, acting as the key point of contact into NMUK. Work with the Head of Schemes Development to support the delivery of the Schemes team growth plan, providing a summary of results and actions required to support the retention strategy of existing Schemes business Develop an understanding of the broader NMUK proposition including Legal and Tax services to support the delivery of value-added services to existing Scheme business. Demonstrate a high level of sales professionalism and discipline through timely and accurate activity reporting, maintenance of CRM and documentation of meetings What you will bring to the role: Have previous experience within the General Insurance industry and specifically working with delegated authority business in the UK Broker and MGA market Demonstrable experience and success in roles securing and retaining delegated authority and portfolio business Demonstratable experience showing the strategic oversight necessary to manage a number of large and complex accounts Understanding of project management techniques and stakeholder management of both internal and external stakeholders Show a high level of competence in the use of performance data to highlight trends and insight in Scheme business performance to support review meetings with Broker partners Be able to articulate performance reviews to internal and external stakeholders by confidently discussing data, trends and insights to effectively manage Scheme performance outcomes We are looking for challenging, self-starting, and success oriented individuals who bring expertise, initiative and a desire to build a market leading business To be a creditable and engaging representative of Markel, in order to cultivate Long term relationships within the industry Who we are: Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further A great starting salary plus annual bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!Choose 'Apply Now' to fill out our short application, so that we can find out more about you.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Overview We are looking for an experienced Senior HR Business Partner to lead the people agenda across two operational sites within a manufacturing/operational environment. Acting as a strategic advisor to senior leaders, you will align HR strategies with business objectives, drive performance, and ensure best-in-class HR delivery. You will also line manage an HR Business Partner, providing guidance, coaching, and oversight across day-to-day HR activity. Key Responsibilities Act as a strategic people partner to senior leadership teams across two operational sites, shaping and delivering people strategies that directly enable business performance and growth. Collaborate closely with the people team Centre of Excellence to translate group people strategy into site-level workforce plans, organisational design, and capability frameworks. Lead strategic workforce planning and talent succession planning, ensuring critical roles and future skills are identified, developed, and sustained. Provide thought leadership and risk-based advice on employee relations, employment legislation, and organisational change, enabling confident and compliant decision-making at senior level. Drive a consistent and high-impact HR operating model across both sites, ensuring governance, compliance, and best practice are embedded. Lead, coach, and develop an HR Business Partner, building bench strength and elevating HR capability across the operational environment. Influence the design and execution of performance, talent, and leadership development strategies in partnership with the HR Centre of Excellence. Leverage people data, insight, and trends to inform strategic decisions, measure impact, and continuously evolve the people agenda. About You CIPD qualified. Proven HR Business Partner experience in a manufacturing or operational environment. Strong commercial acumen with the ability to influence at senior level. Confident managing complex ER cases and leading change. Excellent interpersonal, analytical, and problem-solving skills. Experienced HR background in a manufacturing environment. The position is based on-site, offering occasional work-from-home flexibility depending on business needs. What we offer 31 Days holiday per year including bank holidays. Monday to Friday - 40 hours per week Great Place to Work accredited. Salary sacrifice pension scheme available Cinema and Sky Store discounts Supermarket & other retailer discounts Health Cash Plan Holiday discounts Life assurance & income protection Employee referral scheme Employee Assistant Programme Cycle to Work Eyecare contributions Electric car salary sacrifice scheme. Learning, development, and training opportunities including mentoring. Regular social and charity events Engagement in local community & early careers events Onsite health checks, & annual flu jabs Regular wellbeing sessions We are proud to be an equal opportunities employer. We politely request no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Apr 04, 2026
Full time
Overview We are looking for an experienced Senior HR Business Partner to lead the people agenda across two operational sites within a manufacturing/operational environment. Acting as a strategic advisor to senior leaders, you will align HR strategies with business objectives, drive performance, and ensure best-in-class HR delivery. You will also line manage an HR Business Partner, providing guidance, coaching, and oversight across day-to-day HR activity. Key Responsibilities Act as a strategic people partner to senior leadership teams across two operational sites, shaping and delivering people strategies that directly enable business performance and growth. Collaborate closely with the people team Centre of Excellence to translate group people strategy into site-level workforce plans, organisational design, and capability frameworks. Lead strategic workforce planning and talent succession planning, ensuring critical roles and future skills are identified, developed, and sustained. Provide thought leadership and risk-based advice on employee relations, employment legislation, and organisational change, enabling confident and compliant decision-making at senior level. Drive a consistent and high-impact HR operating model across both sites, ensuring governance, compliance, and best practice are embedded. Lead, coach, and develop an HR Business Partner, building bench strength and elevating HR capability across the operational environment. Influence the design and execution of performance, talent, and leadership development strategies in partnership with the HR Centre of Excellence. Leverage people data, insight, and trends to inform strategic decisions, measure impact, and continuously evolve the people agenda. About You CIPD qualified. Proven HR Business Partner experience in a manufacturing or operational environment. Strong commercial acumen with the ability to influence at senior level. Confident managing complex ER cases and leading change. Excellent interpersonal, analytical, and problem-solving skills. Experienced HR background in a manufacturing environment. The position is based on-site, offering occasional work-from-home flexibility depending on business needs. What we offer 31 Days holiday per year including bank holidays. Monday to Friday - 40 hours per week Great Place to Work accredited. Salary sacrifice pension scheme available Cinema and Sky Store discounts Supermarket & other retailer discounts Health Cash Plan Holiday discounts Life assurance & income protection Employee referral scheme Employee Assistant Programme Cycle to Work Eyecare contributions Electric car salary sacrifice scheme. Learning, development, and training opportunities including mentoring. Regular social and charity events Engagement in local community & early careers events Onsite health checks, & annual flu jabs Regular wellbeing sessions We are proud to be an equal opportunities employer. We politely request no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Senior Director, Risk & Regulatory Advisory Financial Services Forensic and Litigation Consulting FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you'll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About The Role The Financial Services team at FTI Consulting supports financial institutions, regulators, governments and enforcement agencies across the full spectrum of financial regulation. Our service offerings include regulatory and business change programmes; governance and conduct matters; risk and regulatory advice; risk management frameworks; disputes and investigations; and remediation programmes. We work alongside our multi-disciplinary colleagues who are located in every major financial centre around the globe, enabling us to tackle any challenge our clients face. Our experts are industry and technology experts, former policy makers, regulators and economists, and forensic and communications specialists. As a Senior Director in the Financial Services team, you will be a client-facing professional, involved in projects and business development activities from the outset. What You'll Do Project delivery: You will work as a core member of the delivery team for client projects, this includes the ability to lead a team and act as the day-to-day client point of contact. Each project will be different, typically involving understanding and analysing issues, project management, stakeholder engagement, document reviews, client interviews, process walk-throughs, developing solutions and drafting reports. Sales: Lead and support in business development activities, such as attending client sales meetings (often as part of a bid team), drafting proposals for potential engagements and drafting presentations for introductory pitch meetings. We would expect Senior Directors to secure extensions on current engagements and utilise and develop their own network of industry contacts to generate sales opportunities. Team building: Act as a leader in the team and support more junior colleagues in their career development. Additionally, you will be encouraged to build internal and external relationships, contributing to an open, collaborative working environment and to the identification and delivery of cross service line engagements. Thought Leadership: Senior Directors play a crucial role in building the brand of FTI Consulting and the Regulatory Risk Management team by developing and contributing to interesting and thought-provoking collateral, and by designing, organising and participating in industry events. You may also be required to travel as part of project delivery. We are committed to developing our professionals to have outstanding consultancy skills and a strong technical understanding of regulatory matters. How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need to Succeed Strong communication skills (written and verbal), presentation abilities, and stakeholder management expertise. Demonstrated ability to manage multiple stakeholders, including senior management and non-UK head offices. Ability to work autonomously and as part of a team while managing multiple projects with high quality standards. The Senior Director should have experience in and the ability to demonstrate a strong understanding and working knowledge of the following areas: Extensive experience interpreting and advising stakeholders (including non-UK based clients) on the UK regulatory perimeter and financial crime regulations including POCA and MLR 17. Comprehensive understanding of UK financial services regulatory framework, including FCA Handbook (particularly COBS, SYSC, PROD), FSMA, Consumer Duty, Senior Managers & Certification Regime, MiFID II/MiFIR, and market abuse legislation. Proven expertise in designing, implementing, and maintaining risk management and compliance frameworks, including remediation programs, policies, procedures, governance structures, and monitoring plans. Experience with FCA authorisation applications, FSMA section 165 requests, and section 166 skilled person reviews. Demonstrated ability to interpret and advise on regulatory developments and changes in response to new business initiatives. Significant practical experience with the design, development, implementation, embedding and maintenance of risk management and compliance frameworks. The includes remediation programmes, compliance policies, procedures, governance structures, gap analysis, training materials, on-going monitoring plans, assurance work and management information requirements. Proven ability to lead large-scale transformation projects and/or complex compliance initiatives. Ability to draft and communicate detailed reports and recommendations highlighting compliance related gaps. Experience designing and delivering regulatory training to both specialist and non-specialist audiences. Experience in business development activities including thought leadership, proposal development, and recruitment. Degree level or equivalent experience. Several years of experience working in the financial services sector and advising on UK financial services regulation, either within a regulated institution, regulatory body, consultancy or legal profession. Preferred Qualifications Strong awareness of global compliance requirements; experience with EU and US regulation (ESMA, SEC, CFTC) desirable. Our goal is to support the wellbeing of you and your families - physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 7,900 employees located in 32 countries and territories. Our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.7 billion in revenues during fiscal year 2024. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. x Additional Information Job Family/Level: Op Level 4 - Sr Director My Profile Create and manage profiles for future opportunities. At FTI Consulting, our goal is to attract, hire, acquire, develop and, most importantly, retain the best and most talented people in the world. As our company continues to grow, we remain focused on building and maintaining a strong culture of diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, gender, age, marital status, sexual orientation, status as a qualified individual with a disability, status as a protected veteran, union affiliation, genetic information, sex, citizenship status, or any other factor prohibited by law.
Apr 04, 2026
Full time
Senior Director, Risk & Regulatory Advisory Financial Services Forensic and Litigation Consulting FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you'll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About The Role The Financial Services team at FTI Consulting supports financial institutions, regulators, governments and enforcement agencies across the full spectrum of financial regulation. Our service offerings include regulatory and business change programmes; governance and conduct matters; risk and regulatory advice; risk management frameworks; disputes and investigations; and remediation programmes. We work alongside our multi-disciplinary colleagues who are located in every major financial centre around the globe, enabling us to tackle any challenge our clients face. Our experts are industry and technology experts, former policy makers, regulators and economists, and forensic and communications specialists. As a Senior Director in the Financial Services team, you will be a client-facing professional, involved in projects and business development activities from the outset. What You'll Do Project delivery: You will work as a core member of the delivery team for client projects, this includes the ability to lead a team and act as the day-to-day client point of contact. Each project will be different, typically involving understanding and analysing issues, project management, stakeholder engagement, document reviews, client interviews, process walk-throughs, developing solutions and drafting reports. Sales: Lead and support in business development activities, such as attending client sales meetings (often as part of a bid team), drafting proposals for potential engagements and drafting presentations for introductory pitch meetings. We would expect Senior Directors to secure extensions on current engagements and utilise and develop their own network of industry contacts to generate sales opportunities. Team building: Act as a leader in the team and support more junior colleagues in their career development. Additionally, you will be encouraged to build internal and external relationships, contributing to an open, collaborative working environment and to the identification and delivery of cross service line engagements. Thought Leadership: Senior Directors play a crucial role in building the brand of FTI Consulting and the Regulatory Risk Management team by developing and contributing to interesting and thought-provoking collateral, and by designing, organising and participating in industry events. You may also be required to travel as part of project delivery. We are committed to developing our professionals to have outstanding consultancy skills and a strong technical understanding of regulatory matters. How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need to Succeed Strong communication skills (written and verbal), presentation abilities, and stakeholder management expertise. Demonstrated ability to manage multiple stakeholders, including senior management and non-UK head offices. Ability to work autonomously and as part of a team while managing multiple projects with high quality standards. The Senior Director should have experience in and the ability to demonstrate a strong understanding and working knowledge of the following areas: Extensive experience interpreting and advising stakeholders (including non-UK based clients) on the UK regulatory perimeter and financial crime regulations including POCA and MLR 17. Comprehensive understanding of UK financial services regulatory framework, including FCA Handbook (particularly COBS, SYSC, PROD), FSMA, Consumer Duty, Senior Managers & Certification Regime, MiFID II/MiFIR, and market abuse legislation. Proven expertise in designing, implementing, and maintaining risk management and compliance frameworks, including remediation programs, policies, procedures, governance structures, and monitoring plans. Experience with FCA authorisation applications, FSMA section 165 requests, and section 166 skilled person reviews. Demonstrated ability to interpret and advise on regulatory developments and changes in response to new business initiatives. Significant practical experience with the design, development, implementation, embedding and maintenance of risk management and compliance frameworks. The includes remediation programmes, compliance policies, procedures, governance structures, gap analysis, training materials, on-going monitoring plans, assurance work and management information requirements. Proven ability to lead large-scale transformation projects and/or complex compliance initiatives. Ability to draft and communicate detailed reports and recommendations highlighting compliance related gaps. Experience designing and delivering regulatory training to both specialist and non-specialist audiences. Experience in business development activities including thought leadership, proposal development, and recruitment. Degree level or equivalent experience. Several years of experience working in the financial services sector and advising on UK financial services regulation, either within a regulated institution, regulatory body, consultancy or legal profession. Preferred Qualifications Strong awareness of global compliance requirements; experience with EU and US regulation (ESMA, SEC, CFTC) desirable. Our goal is to support the wellbeing of you and your families - physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 7,900 employees located in 32 countries and territories. Our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.7 billion in revenues during fiscal year 2024. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. x Additional Information Job Family/Level: Op Level 4 - Sr Director My Profile Create and manage profiles for future opportunities. At FTI Consulting, our goal is to attract, hire, acquire, develop and, most importantly, retain the best and most talented people in the world. As our company continues to grow, we remain focused on building and maintaining a strong culture of diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, gender, age, marital status, sexual orientation, status as a qualified individual with a disability, status as a protected veteran, union affiliation, genetic information, sex, citizenship status, or any other factor prohibited by law.
Customer Service Advisor Red is excited to be recruiting for a Customer Service Advisor to join one of the South Wests largest independent insurance brokers. This position is located in Bristol City Centre, with hybrid working options available after the probation period. The salary for this position is up to 28,000 per annum. The ideal candidate must be willing to study and pass an exam to gain a professional insurance qualification. Benefits and Package for a Customer Service Advisor: Salary: Up to 28,000 per annum (DOE) Hours: Monday - Friday, 9am - 5pm Contract Type: Permanent Location: Bristol City Centre Hybrid working options available after the 6-month probation period (3 days in the office, 2 days at home) 23 days holiday + bank holidays Key Responsibilities of a Customer Service Advisor: Conduct a high volume of outbound calls to follow up on digital leads, provide quotations, and secure new business Manage and support the day-to-day operations of digital schemes, ensuring accuracy and consistency across platforms Act as a key point of contact for clients-advising on cover, handling queries, and maintaining excellent relationships Coordinate with insurers and underwriters to manage scheme amendments, referrals, and product development Work alongside underwriting and marketing teams to maximise lead generation and campaign effectiveness Test and update online quote journeys and ensure accurate product information across systems and customer touchpoints Analyse data on scheme performance, sales conversion, and client feedback to suggest improvements Ensure compliance with FCA guidelines, GDPR, and internal standards at all times Support with User Acceptance Testing (UAT) for new or updated digital schemes Prepare reports and updates for internal stakeholders on scheme uptake, customer engagement, and sales pipeline Key Skill and Experience of a Customer Service Advsior: Essential : Experience of outbound calling or telesales Confident communicator with excellent verbal and written skills Strong organisational skills with the ability to juggle multiple schemes and priorities Client-first approach with the ability to build rapport Desirable: Previous experience managing digital or specialist insurance schemes Working knowledge of FCA regulatory requirements in relation to insurance sales If you are interested in this position, please apply now! Red Recruitment (Agency)
Apr 04, 2026
Full time
Customer Service Advisor Red is excited to be recruiting for a Customer Service Advisor to join one of the South Wests largest independent insurance brokers. This position is located in Bristol City Centre, with hybrid working options available after the probation period. The salary for this position is up to 28,000 per annum. The ideal candidate must be willing to study and pass an exam to gain a professional insurance qualification. Benefits and Package for a Customer Service Advisor: Salary: Up to 28,000 per annum (DOE) Hours: Monday - Friday, 9am - 5pm Contract Type: Permanent Location: Bristol City Centre Hybrid working options available after the 6-month probation period (3 days in the office, 2 days at home) 23 days holiday + bank holidays Key Responsibilities of a Customer Service Advisor: Conduct a high volume of outbound calls to follow up on digital leads, provide quotations, and secure new business Manage and support the day-to-day operations of digital schemes, ensuring accuracy and consistency across platforms Act as a key point of contact for clients-advising on cover, handling queries, and maintaining excellent relationships Coordinate with insurers and underwriters to manage scheme amendments, referrals, and product development Work alongside underwriting and marketing teams to maximise lead generation and campaign effectiveness Test and update online quote journeys and ensure accurate product information across systems and customer touchpoints Analyse data on scheme performance, sales conversion, and client feedback to suggest improvements Ensure compliance with FCA guidelines, GDPR, and internal standards at all times Support with User Acceptance Testing (UAT) for new or updated digital schemes Prepare reports and updates for internal stakeholders on scheme uptake, customer engagement, and sales pipeline Key Skill and Experience of a Customer Service Advsior: Essential : Experience of outbound calling or telesales Confident communicator with excellent verbal and written skills Strong organisational skills with the ability to juggle multiple schemes and priorities Client-first approach with the ability to build rapport Desirable: Previous experience managing digital or specialist insurance schemes Working knowledge of FCA regulatory requirements in relation to insurance sales If you are interested in this position, please apply now! Red Recruitment (Agency)
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: As an Associate Director, you will be responsible for managing a portfolio of clients and for the timely delivery of services. You will also support Partners/Directors with complex HM Revenue & Customs enquiries and voluntary disclosures to ensure a satisfactory settlement is negotiated between the client and H M Revenue & Customs. You will be expected to contribute toward marketing and business development initiatives and build sustainable internal and external client relationships. Responsibilities: Be a stakeholder in the delivery of the Tax strategic framework by involvement with team's strategy in conjunction with Partners/Directors. Manage the every day running of the HM Revenue & Customs enquiries or disclosure for a portfolio of clients. Prepare investigation and disclosure reports, including all computational aspects of the report, for submission to the HMRC Specialist Investigations, working directly to a Partner and delegating appropriate tasks to junior staff. Liaise directly with clients, contacts and other parties to ensure work is completed and produced according to the desired timescales. Prepare agendas for all meeting with clients and/or H M Revenue & Customs and ensure that all points are followed up after the meeting. Prepare work plans and liaise with the partner/director to ensure that the report covers all areas included in the work plan. Take part in the negotiation of the settlement either directly or by providing the partner with an aide memoir in relation to the details of the case and the specific technical arguments that are likely to arise. Recruit, retain, develop and motivate the team's junior employees. This includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines, and ensuring appropriate objectives and development plans are in place for counselees. Manage the billing and collection in respect of each client in their portfolio. Identify and recognise business and sales opportunities and inform the Partner/Director and client as appropriate. Maintain a network of professional and business contacts. Act as an ambassador of the firm, participate in marketing events, keep abreast of the wide range of services the firm offers and suggest innovative products and services. Requirements: CTA/ACA/ACCA qualified (or overseas equivalent), or relevant work experience within HM Revenue & Customs Demonstrable post qualified experience across all aspects of tax dispute resolution Strong experience of HMRC enquiries and voluntary disclosures Report writing and tax computational experience Excellent client relationship, project management and business management skills Knowledge of Microsoft Office Previous people management experience with the ability to develop team members Highly collaborative and a team player You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 04, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: As an Associate Director, you will be responsible for managing a portfolio of clients and for the timely delivery of services. You will also support Partners/Directors with complex HM Revenue & Customs enquiries and voluntary disclosures to ensure a satisfactory settlement is negotiated between the client and H M Revenue & Customs. You will be expected to contribute toward marketing and business development initiatives and build sustainable internal and external client relationships. Responsibilities: Be a stakeholder in the delivery of the Tax strategic framework by involvement with team's strategy in conjunction with Partners/Directors. Manage the every day running of the HM Revenue & Customs enquiries or disclosure for a portfolio of clients. Prepare investigation and disclosure reports, including all computational aspects of the report, for submission to the HMRC Specialist Investigations, working directly to a Partner and delegating appropriate tasks to junior staff. Liaise directly with clients, contacts and other parties to ensure work is completed and produced according to the desired timescales. Prepare agendas for all meeting with clients and/or H M Revenue & Customs and ensure that all points are followed up after the meeting. Prepare work plans and liaise with the partner/director to ensure that the report covers all areas included in the work plan. Take part in the negotiation of the settlement either directly or by providing the partner with an aide memoir in relation to the details of the case and the specific technical arguments that are likely to arise. Recruit, retain, develop and motivate the team's junior employees. This includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines, and ensuring appropriate objectives and development plans are in place for counselees. Manage the billing and collection in respect of each client in their portfolio. Identify and recognise business and sales opportunities and inform the Partner/Director and client as appropriate. Maintain a network of professional and business contacts. Act as an ambassador of the firm, participate in marketing events, keep abreast of the wide range of services the firm offers and suggest innovative products and services. Requirements: CTA/ACA/ACCA qualified (or overseas equivalent), or relevant work experience within HM Revenue & Customs Demonstrable post qualified experience across all aspects of tax dispute resolution Strong experience of HMRC enquiries and voluntary disclosures Report writing and tax computational experience Excellent client relationship, project management and business management skills Knowledge of Microsoft Office Previous people management experience with the ability to develop team members Highly collaborative and a team player You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: As a Director, you will be responsible for managing a portfolio of clients and for the timely delivery of services. You will also support Partners with complex HM Revenue & Customs enquiries and voluntary disclosures to ensure a satisfactory settlement is negotiated between the client and H M Revenue & Customs. You will be expected to contribute toward marketing and business development initiatives and build sustainable internal and external client relationships. Responsibilities: Be a stakeholder in the delivery of the Tax strategic framework by involvement with team's strategy in conjunction with Partners. Manage the every day running of the HM Revenue & Customs enquiries or disclosure for a portfolio of clients. Prepare investigation and disclosure reports, including all computational aspects of the report, for submission to the HMRC Specialist Investigations, working directly to a Partner and delegating appropriate tasks to junior staff. Liaise directly with clients, contacts and other parties to ensure work is completed and produced according to the desired timescales. Prepare agendas for all meeting with clients and/or H M Revenue & Customs and ensure that all points are followed up after the meeting. Prepare work plans and liaise with the partner to ensure that the report covers all areas included in the work plan. Take part in the negotiation of the settlement either directly or by providing the partner with an aide memoir in relation to the details of the case and the specific technical arguments that are likely to arise. Recruit, retain, develop and motivate the team's junior employees. This includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines, and ensuring appropriate objectives and development plans are in place for counselees. Manage the billing and collection in respect of each client in their portfolio. Identify and recognise business and sales opportunities and inform the Partner and client as appropriate. Maintain a network of professional and business contacts. Act as an ambassador of the firm, participate in marketing events, keep abreast of the wide range of services the firm offers and suggest innovative products and services. Requirements: CTA/ACA/ACCA qualified (or overseas equivalent), or relevant work experience within HM Revenue & Customs Demonstrable post qualified experience across all aspects of tax dispute resolution Strong experience of HMRC enquiries and voluntary disclosures Report writing and tax computational experience Excellent client relationship, project management and business management skills Knowledge of Microsoft Office Previous people management experience with the ability to develop team members Highly coll ab orative and a team player You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 04, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: As a Director, you will be responsible for managing a portfolio of clients and for the timely delivery of services. You will also support Partners with complex HM Revenue & Customs enquiries and voluntary disclosures to ensure a satisfactory settlement is negotiated between the client and H M Revenue & Customs. You will be expected to contribute toward marketing and business development initiatives and build sustainable internal and external client relationships. Responsibilities: Be a stakeholder in the delivery of the Tax strategic framework by involvement with team's strategy in conjunction with Partners. Manage the every day running of the HM Revenue & Customs enquiries or disclosure for a portfolio of clients. Prepare investigation and disclosure reports, including all computational aspects of the report, for submission to the HMRC Specialist Investigations, working directly to a Partner and delegating appropriate tasks to junior staff. Liaise directly with clients, contacts and other parties to ensure work is completed and produced according to the desired timescales. Prepare agendas for all meeting with clients and/or H M Revenue & Customs and ensure that all points are followed up after the meeting. Prepare work plans and liaise with the partner to ensure that the report covers all areas included in the work plan. Take part in the negotiation of the settlement either directly or by providing the partner with an aide memoir in relation to the details of the case and the specific technical arguments that are likely to arise. Recruit, retain, develop and motivate the team's junior employees. This includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines, and ensuring appropriate objectives and development plans are in place for counselees. Manage the billing and collection in respect of each client in their portfolio. Identify and recognise business and sales opportunities and inform the Partner and client as appropriate. Maintain a network of professional and business contacts. Act as an ambassador of the firm, participate in marketing events, keep abreast of the wide range of services the firm offers and suggest innovative products and services. Requirements: CTA/ACA/ACCA qualified (or overseas equivalent), or relevant work experience within HM Revenue & Customs Demonstrable post qualified experience across all aspects of tax dispute resolution Strong experience of HMRC enquiries and voluntary disclosures Report writing and tax computational experience Excellent client relationship, project management and business management skills Knowledge of Microsoft Office Previous people management experience with the ability to develop team members Highly coll ab orative and a team player You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: As a Director, you will be responsible for managing a portfolio of clients and for the timely delivery of services. You will also support Partners with complex HM Revenue & Customs enquiries and voluntary disclosures to ensure a satisfactory settlement is negotiated between the client and H M Revenue & Customs. You will be expected to contribute toward marketing and business development initiatives and build sustainable internal and external client relationships. Responsibilities: Be a stakeholder in the delivery of the Tax strategic framework by involvement with team's strategy in conjunction with Partners. Manage the every day running of the HM Revenue & Customs enquiries or disclosure for a portfolio of clients. Prepare investigation and disclosure reports, including all computational aspects of the report, for submission to the HMRC Specialist Investigations, working directly to a Partner and delegating appropriate tasks to junior staff. Liaise directly with clients, contacts and other parties to ensure work is completed and produced according to the desired timescales. Prepare agendas for all meeting with clients and/or H M Revenue & Customs and ensure that all points are followed up after the meeting. Prepare work plans and liaise with the partner to ensure that the report covers all areas included in the work plan. Take part in the negotiation of the settlement either directly or by providing the partner with an aide memoir in relation to the details of the case and the specific technical arguments that are likely to arise. Recruit, retain, develop and motivate the team's junior employees. This includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines, and ensuring appropriate objectives and development plans are in place for counselees. Manage the billing and collection in respect of each client in their portfolio. Identify and recognise business and sales opportunities and inform the Partner and client as appropriate. Maintain a network of professional and business contacts. Act as an ambassador of the firm, participate in marketing events, keep abreast of the wide range of services the firm offers and suggest innovative products and services. Requirements: CTA/ACA/ACCA qualified (or overseas equivalent), or relevant work experience within HM Revenue & Customs Demonstrable post qualified experience across all aspects of tax dispute resolution Strong experience of HMRC enquiries and voluntary disclosures Report writing and tax computational experience Excellent client relationship, project management and business management skills Knowledge of Microsoft Office Previous people management experience with the ability to develop team members Highly coll ab orative and a team player You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 04, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: As a Director, you will be responsible for managing a portfolio of clients and for the timely delivery of services. You will also support Partners with complex HM Revenue & Customs enquiries and voluntary disclosures to ensure a satisfactory settlement is negotiated between the client and H M Revenue & Customs. You will be expected to contribute toward marketing and business development initiatives and build sustainable internal and external client relationships. Responsibilities: Be a stakeholder in the delivery of the Tax strategic framework by involvement with team's strategy in conjunction with Partners. Manage the every day running of the HM Revenue & Customs enquiries or disclosure for a portfolio of clients. Prepare investigation and disclosure reports, including all computational aspects of the report, for submission to the HMRC Specialist Investigations, working directly to a Partner and delegating appropriate tasks to junior staff. Liaise directly with clients, contacts and other parties to ensure work is completed and produced according to the desired timescales. Prepare agendas for all meeting with clients and/or H M Revenue & Customs and ensure that all points are followed up after the meeting. Prepare work plans and liaise with the partner to ensure that the report covers all areas included in the work plan. Take part in the negotiation of the settlement either directly or by providing the partner with an aide memoir in relation to the details of the case and the specific technical arguments that are likely to arise. Recruit, retain, develop and motivate the team's junior employees. This includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines, and ensuring appropriate objectives and development plans are in place for counselees. Manage the billing and collection in respect of each client in their portfolio. Identify and recognise business and sales opportunities and inform the Partner and client as appropriate. Maintain a network of professional and business contacts. Act as an ambassador of the firm, participate in marketing events, keep abreast of the wide range of services the firm offers and suggest innovative products and services. Requirements: CTA/ACA/ACCA qualified (or overseas equivalent), or relevant work experience within HM Revenue & Customs Demonstrable post qualified experience across all aspects of tax dispute resolution Strong experience of HMRC enquiries and voluntary disclosures Report writing and tax computational experience Excellent client relationship, project management and business management skills Knowledge of Microsoft Office Previous people management experience with the ability to develop team members Highly coll ab orative and a team player You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: As an Associate Director, you will be responsible for managing a portfolio of clients and for the timely delivery of services. You will also support Partners/Directors with complex HM Revenue & Customs enquiries and voluntary disclosures to ensure a satisfactory settlement is negotiated between the client and H M Revenue & Customs. You will be expected to contribute toward marketing and business development initiatives and build sustainable internal and external client relationships. Responsibilities: Be a stakeholder in the delivery of the Tax strategic framework by involvement with team's strategy in conjunction with Partners/Directors. Manage the every day running of the HM Revenue & Customs enquiries or disclosure for a portfolio of clients. Prepare investigation and disclosure reports, including all computational aspects of the report, for submission to the HMRC Specialist Investigations, working directly to a Partner and delegating appropriate tasks to junior staff. Liaise directly with clients, contacts and other parties to ensure work is completed and produced according to the desired timescales. Prepare agendas for all meeting with clients and/or H M Revenue & Customs and ensure that all points are followed up after the meeting. Prepare work plans and liaise with the partner/director to ensure that the report covers all areas included in the work plan. Take part in the negotiation of the settlement either directly or by providing the partner with an aide memoir in relation to the details of the case and the specific technical arguments that are likely to arise. Recruit, retain, develop and motivate the team's junior employees. This includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines, and ensuring appropriate objectives and development plans are in place for counselees. Manage the billing and collection in respect of each client in their portfolio. Identify and recognise business and sales opportunities and inform the Partner/Director and client as appropriate. Maintain a network of professional and business contacts. Act as an ambassador of the firm, participate in marketing events, keep abreast of the wide range of services the firm offers and suggest innovative products and services. Requirements: CTA/ACA/ACCA qualified (or overseas equivalent), or relevant work experience within HM Revenue & Customs Demonstrable post qualified experience across all aspects of tax dispute resolution Strong experience of HMRC enquiries and voluntary disclosures Report writing and tax computational experience Excellent client relationship, project management and business management skills Knowledge of Microsoft Office Previous people management experience with the ability to develop team members Highly collaborative and a team player You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 04, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: As an Associate Director, you will be responsible for managing a portfolio of clients and for the timely delivery of services. You will also support Partners/Directors with complex HM Revenue & Customs enquiries and voluntary disclosures to ensure a satisfactory settlement is negotiated between the client and H M Revenue & Customs. You will be expected to contribute toward marketing and business development initiatives and build sustainable internal and external client relationships. Responsibilities: Be a stakeholder in the delivery of the Tax strategic framework by involvement with team's strategy in conjunction with Partners/Directors. Manage the every day running of the HM Revenue & Customs enquiries or disclosure for a portfolio of clients. Prepare investigation and disclosure reports, including all computational aspects of the report, for submission to the HMRC Specialist Investigations, working directly to a Partner and delegating appropriate tasks to junior staff. Liaise directly with clients, contacts and other parties to ensure work is completed and produced according to the desired timescales. Prepare agendas for all meeting with clients and/or H M Revenue & Customs and ensure that all points are followed up after the meeting. Prepare work plans and liaise with the partner/director to ensure that the report covers all areas included in the work plan. Take part in the negotiation of the settlement either directly or by providing the partner with an aide memoir in relation to the details of the case and the specific technical arguments that are likely to arise. Recruit, retain, develop and motivate the team's junior employees. This includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines, and ensuring appropriate objectives and development plans are in place for counselees. Manage the billing and collection in respect of each client in their portfolio. Identify and recognise business and sales opportunities and inform the Partner/Director and client as appropriate. Maintain a network of professional and business contacts. Act as an ambassador of the firm, participate in marketing events, keep abreast of the wide range of services the firm offers and suggest innovative products and services. Requirements: CTA/ACA/ACCA qualified (or overseas equivalent), or relevant work experience within HM Revenue & Customs Demonstrable post qualified experience across all aspects of tax dispute resolution Strong experience of HMRC enquiries and voluntary disclosures Report writing and tax computational experience Excellent client relationship, project management and business management skills Knowledge of Microsoft Office Previous people management experience with the ability to develop team members Highly collaborative and a team player You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Customer Service Advisor page is loaded Customer Service Advisorlocations: United Kingdom, LONDONtime type: Full timeposted on: Posted Todayjob requisition id: RWe are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner. Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams Raises manual notes for permitted scenarios and updates Manual Log Raises credit notes adhering to the credit note request procedure Takes payments from customers and reconciles banking for gas and equipment Calculates commission payments to agents and makes adjustments to cylinder holdings Completes manual template to create Proforma Invoices as required Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert Develops and maintains knowledge of products, services and systems as required Identifies sales opportunities for referral to the sales team Develops strong long term relationships with customers and agents to fully understand their needs Provides proactive service to select customers based on outbound contact Manages work within KPI / target framework to optimise customer experience and productivity Process cash and card payments over the counter securely and responsibly Take initiative by informing regular customers of new products or services and price changes Listen to and resolve customers' complaints regarding products or services Answer customers' questions about merchandise and advise customers on merchandise selection Be instrumental in accurate and timely stock counts Confident and clear communication skills across all contact channels Capable of prioritising workload and solving problems Able to remain focused in a busy telephone environment Willingness to learn about industry, products, customer and agent requirements Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be ! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this
Apr 03, 2026
Full time
Customer Service Advisor page is loaded Customer Service Advisorlocations: United Kingdom, LONDONtime type: Full timeposted on: Posted Todayjob requisition id: RWe are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner. Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams Raises manual notes for permitted scenarios and updates Manual Log Raises credit notes adhering to the credit note request procedure Takes payments from customers and reconciles banking for gas and equipment Calculates commission payments to agents and makes adjustments to cylinder holdings Completes manual template to create Proforma Invoices as required Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert Develops and maintains knowledge of products, services and systems as required Identifies sales opportunities for referral to the sales team Develops strong long term relationships with customers and agents to fully understand their needs Provides proactive service to select customers based on outbound contact Manages work within KPI / target framework to optimise customer experience and productivity Process cash and card payments over the counter securely and responsibly Take initiative by informing regular customers of new products or services and price changes Listen to and resolve customers' complaints regarding products or services Answer customers' questions about merchandise and advise customers on merchandise selection Be instrumental in accurate and timely stock counts Confident and clear communication skills across all contact channels Capable of prioritising workload and solving problems Able to remain focused in a busy telephone environment Willingness to learn about industry, products, customer and agent requirements Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be ! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this
Customer Service Advisor page is loaded Customer Service Advisorlocations: United Kingdom, LONDONtime type: Full timeposted on: Posted Todayjob requisition id: RWe are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner. Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams Raises manual notes for permitted scenarios and updates Manual Log Raises credit notes adhering to the credit note request procedure Takes payments from customers and reconciles banking for gas and equipment Calculates commission payments to agents and makes adjustments to cylinder holdings Completes manual template to create Proforma Invoices as required Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert Develops and maintains knowledge of products, services and systems as required Identifies sales opportunities for referral to the sales team Develops strong long term relationships with customers and agents to fully understand their needs Provides proactive service to select customers based on outbound contact Manages work within KPI / target framework to optimise customer experience and productivity Process cash and card payments over the counter securely and responsibly Take initiative by informing regular customers of new products or services and price changes Listen to and resolve customers' complaints regarding products or services Answer customers' questions about merchandise and advise customers on merchandise selection Be instrumental in accurate and timely stock counts Confident and clear communication skills across all contact channels Capable of prioritising workload and solving problems Able to remain focused in a busy telephone environment Willingness to learn about industry, products, customer and agent requirements Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be ! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this
Apr 03, 2026
Full time
Customer Service Advisor page is loaded Customer Service Advisorlocations: United Kingdom, LONDONtime type: Full timeposted on: Posted Todayjob requisition id: RWe are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner. Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams Raises manual notes for permitted scenarios and updates Manual Log Raises credit notes adhering to the credit note request procedure Takes payments from customers and reconciles banking for gas and equipment Calculates commission payments to agents and makes adjustments to cylinder holdings Completes manual template to create Proforma Invoices as required Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert Develops and maintains knowledge of products, services and systems as required Identifies sales opportunities for referral to the sales team Develops strong long term relationships with customers and agents to fully understand their needs Provides proactive service to select customers based on outbound contact Manages work within KPI / target framework to optimise customer experience and productivity Process cash and card payments over the counter securely and responsibly Take initiative by informing regular customers of new products or services and price changes Listen to and resolve customers' complaints regarding products or services Answer customers' questions about merchandise and advise customers on merchandise selection Be instrumental in accurate and timely stock counts Confident and clear communication skills across all contact channels Capable of prioritising workload and solving problems Able to remain focused in a busy telephone environment Willingness to learn about industry, products, customer and agent requirements Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be ! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this
Customer Service Advisor page is loaded Customer Service Advisorlocations: United Kingdom, LONDONtime type: Full timeposted on: Posted Todayjob requisition id: RWe are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner. Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams Raises manual notes for permitted scenarios and updates Manual Log Raises credit notes adhering to the credit note request procedure Takes payments from customers and reconciles banking for gas and equipment Calculates commission payments to agents and makes adjustments to cylinder holdings Completes manual template to create Proforma Invoices as required Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert Develops and maintains knowledge of products, services and systems as required Identifies sales opportunities for referral to the sales team Develops strong long term relationships with customers and agents to fully understand their needs Provides proactive service to select customers based on outbound contact Manages work within KPI / target framework to optimise customer experience and productivity Process cash and card payments over the counter securely and responsibly Take initiative by informing regular customers of new products or services and price changes Listen to and resolve customers' complaints regarding products or services Answer customers' questions about merchandise and advise customers on merchandise selection Be instrumental in accurate and timely stock counts Confident and clear communication skills across all contact channels Capable of prioritising workload and solving problems Able to remain focused in a busy telephone environment Willingness to learn about industry, products, customer and agent requirements Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be ! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this
Apr 03, 2026
Full time
Customer Service Advisor page is loaded Customer Service Advisorlocations: United Kingdom, LONDONtime type: Full timeposted on: Posted Todayjob requisition id: RWe are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner. Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams Raises manual notes for permitted scenarios and updates Manual Log Raises credit notes adhering to the credit note request procedure Takes payments from customers and reconciles banking for gas and equipment Calculates commission payments to agents and makes adjustments to cylinder holdings Completes manual template to create Proforma Invoices as required Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert Develops and maintains knowledge of products, services and systems as required Identifies sales opportunities for referral to the sales team Develops strong long term relationships with customers and agents to fully understand their needs Provides proactive service to select customers based on outbound contact Manages work within KPI / target framework to optimise customer experience and productivity Process cash and card payments over the counter securely and responsibly Take initiative by informing regular customers of new products or services and price changes Listen to and resolve customers' complaints regarding products or services Answer customers' questions about merchandise and advise customers on merchandise selection Be instrumental in accurate and timely stock counts Confident and clear communication skills across all contact channels Capable of prioritising workload and solving problems Able to remain focused in a busy telephone environment Willingness to learn about industry, products, customer and agent requirements Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be ! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this
frog - Director - Financial Services Transformation (Service) frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every project What you will be doing We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleagues You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands on experience of large scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike. Key Responsibilities Lead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clients Create and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care. Lead and deliver large-scale and complex programmes of work from inception to implementation that leverage Capgemini group-wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues. Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts. Build trusted relationships as a strategic advisor to senior client stakeholders, including C suite leaders, leveraging your deep sector knowledge and consultancy experience. Inspire, coach and develop high performing teams, fostering a culture of creativity, collaboration, and excellence. Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn). What we are looking for Consulting experience, ideally within Big 4. Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design. Proven track record of delivering complex transformation programmes in the insurance sector. Respected industry leader with a visible online presence and a strong network of insurance sector contacts. Passion for innovation and a human centred approach to problem solving. Experience working in or leading a sector focused team within a consultancy is highly desirable. What you will bring A good fit for this role will bring many of the skills, experience, and attributes below Strategic Leader - Capable of managing high performing teams while delivering impactful approaches that drive measurable results for our clients Experienced seller - a proven track record of identifying and driving potential opportunities with clients that will open up areas for frog to expand Pragmatic problem solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive results Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk management Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Apr 02, 2026
Full time
frog - Director - Financial Services Transformation (Service) frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every project What you will be doing We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleagues You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands on experience of large scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike. Key Responsibilities Lead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clients Create and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care. Lead and deliver large-scale and complex programmes of work from inception to implementation that leverage Capgemini group-wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues. Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts. Build trusted relationships as a strategic advisor to senior client stakeholders, including C suite leaders, leveraging your deep sector knowledge and consultancy experience. Inspire, coach and develop high performing teams, fostering a culture of creativity, collaboration, and excellence. Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn). What we are looking for Consulting experience, ideally within Big 4. Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design. Proven track record of delivering complex transformation programmes in the insurance sector. Respected industry leader with a visible online presence and a strong network of insurance sector contacts. Passion for innovation and a human centred approach to problem solving. Experience working in or leading a sector focused team within a consultancy is highly desirable. What you will bring A good fit for this role will bring many of the skills, experience, and attributes below Strategic Leader - Capable of managing high performing teams while delivering impactful approaches that drive measurable results for our clients Experienced seller - a proven track record of identifying and driving potential opportunities with clients that will open up areas for frog to expand Pragmatic problem solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive results Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk management Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Senior Personal Assistant - FTC 12 months page is loaded Senior Personal Assistant - FTC 12 monthslocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R19735 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.This will be a challenging and rewarding role where you will provide a full range of high level support to Partners / Directors. Service levels underpin the firm's commitment to the delivery of exceptional audited entity service.You will provide high level administrative, business and personal assistance within the department and become an integral member of the Business Support team. You will act as a role model, respecting confidentiality at all times. This busy role will also have supervisory responsibilities for other business support staff. You will be responsible for the following: Diary Management Seeks to understand priorities, so is in a position to reschedule meetings when the need arises with minimal guidance. Actively ensures partner is punctual for meetings and is aware of partner's location at all times. Assists partner in managing diary commitments to ensure that internal as well as external reputation is considered when rearranging or cancelling appointments. Keeps partner appraised of changes. Agrees with partner when to consult and when to resolve matters independently. Actively assists partner to prepare for forthcoming meetings. Collates any documents required and has them ready for imminent meetings. Email Management Monitors partner's email account in their absence and provides agreed assistance at other times. WIP and Debt / Workday Actively manages the process of getting bills produced on time and liaises with the credit control team about outstanding debts. Knowledge of using Workday. Produces and understands WIP and provision reports. Maintains provisions and project codes as instructed. Offers assistance and reminders on billing deadlines. CMS and Pipeline Manages partner's CMS contacts: follows up with partner to collect new information after meetings, uses the internet and other external sources to obtain information. Reviews CMS audited entity and contact information on a regular basis. Ensures that audited entity and contact business interests are flagged so that they receive relevant material. Manages the sales and pipeline for each partner, checks their diaries and encourages them to pass on information. Is a confident user of the CMS reporting system. Documentation Produces a consistently high standard of work, at speed and under pressure. Ensures that all documentation is brand and CVI compliant. Researches the Brand intranet and liaises with the Brand and Design team for advice on complex documentation as necessary. Seeks input from others to quality control key documents. Able to generate draft responses to routine correspondence for finalisation by partner. Automatically drafts routine, recurring correspondence. Staff Supervision Leads by example. Adept at delegating. Coaches junior team members in how to manage priorities and negotiate adjusted timelines. Identifies ways in which the team can improve the audited entity experience. Provides guidance, support and motivation to colleagues to help them understand change initiatives. Keeps an eye open for issues and intervenes personally to help resolve them or flags them to line manager. Challenge colleagues who fail to display the firm's values.You'll be someone with: Extensive experience of diary management Advanced level in Word, Excel, PowerPoint and Outlook Previous experience working at PA / Secretary level Exceptional spelling, punctuation and grammar GCSE English and Maths (or equivalent) Typing speed minimum 50 - 60wpm Ability to readily understand the Group's and Firm's environment, the Firm's structure and culture Ability in exercising initiative, discretion and organisation Be able to identify and evaluate problems and demonstrate the ability to approach and tackle problems effectively Is reliable and punctual and has a flexible approach able to adjust quickly when priorities change. Presents a professional appearance and attitude at all times. Is proactive and completes matters arising before being instructed to do so. Work on own initiative and is self-motivated. Forward thinking and anticipates requirements. Strives to suggest possible solutions and actively looks for ways in which they can assist others, using the wider team as appropriate. Is adept at coping with changing priorities and organising colleagues to help meet deadlines or respond to urgent issues. Remains calm and focused when working under extreme pressure. Behaviour and attention to detail illustrates what exceptional audited entity service (ECS) is, encourages others to do likewise and is a role model for how to identify and overcome barriers to ECS. Consistently adheres to the standards set by the Business Support Audited entity Service Charter. Is highly self aware. Trusted to respond to sensitive matters appropriately. Exercises good judgement in deciding when to raise issues. Confident written and verbal communicator. Communicates face to face as much as possible rather than via email. Uses non verbal behaviour to promote open communication. Is confident at speaking at team meetings. Able to relate to people at all levels with ease. Sets an example by treating everybody with respect. Able to be Bold when necessary. Discourages others from dwelling on problems and escalates issues when appropriate to do so. Recognises and takes responsibility for ensuring that skills are maintained up to date and relevant.You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our
Apr 01, 2026
Full time
Senior Personal Assistant - FTC 12 months page is loaded Senior Personal Assistant - FTC 12 monthslocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R19735 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.This will be a challenging and rewarding role where you will provide a full range of high level support to Partners / Directors. Service levels underpin the firm's commitment to the delivery of exceptional audited entity service.You will provide high level administrative, business and personal assistance within the department and become an integral member of the Business Support team. You will act as a role model, respecting confidentiality at all times. This busy role will also have supervisory responsibilities for other business support staff. You will be responsible for the following: Diary Management Seeks to understand priorities, so is in a position to reschedule meetings when the need arises with minimal guidance. Actively ensures partner is punctual for meetings and is aware of partner's location at all times. Assists partner in managing diary commitments to ensure that internal as well as external reputation is considered when rearranging or cancelling appointments. Keeps partner appraised of changes. Agrees with partner when to consult and when to resolve matters independently. Actively assists partner to prepare for forthcoming meetings. Collates any documents required and has them ready for imminent meetings. Email Management Monitors partner's email account in their absence and provides agreed assistance at other times. WIP and Debt / Workday Actively manages the process of getting bills produced on time and liaises with the credit control team about outstanding debts. Knowledge of using Workday. Produces and understands WIP and provision reports. Maintains provisions and project codes as instructed. Offers assistance and reminders on billing deadlines. CMS and Pipeline Manages partner's CMS contacts: follows up with partner to collect new information after meetings, uses the internet and other external sources to obtain information. Reviews CMS audited entity and contact information on a regular basis. Ensures that audited entity and contact business interests are flagged so that they receive relevant material. Manages the sales and pipeline for each partner, checks their diaries and encourages them to pass on information. Is a confident user of the CMS reporting system. Documentation Produces a consistently high standard of work, at speed and under pressure. Ensures that all documentation is brand and CVI compliant. Researches the Brand intranet and liaises with the Brand and Design team for advice on complex documentation as necessary. Seeks input from others to quality control key documents. Able to generate draft responses to routine correspondence for finalisation by partner. Automatically drafts routine, recurring correspondence. Staff Supervision Leads by example. Adept at delegating. Coaches junior team members in how to manage priorities and negotiate adjusted timelines. Identifies ways in which the team can improve the audited entity experience. Provides guidance, support and motivation to colleagues to help them understand change initiatives. Keeps an eye open for issues and intervenes personally to help resolve them or flags them to line manager. Challenge colleagues who fail to display the firm's values.You'll be someone with: Extensive experience of diary management Advanced level in Word, Excel, PowerPoint and Outlook Previous experience working at PA / Secretary level Exceptional spelling, punctuation and grammar GCSE English and Maths (or equivalent) Typing speed minimum 50 - 60wpm Ability to readily understand the Group's and Firm's environment, the Firm's structure and culture Ability in exercising initiative, discretion and organisation Be able to identify and evaluate problems and demonstrate the ability to approach and tackle problems effectively Is reliable and punctual and has a flexible approach able to adjust quickly when priorities change. Presents a professional appearance and attitude at all times. Is proactive and completes matters arising before being instructed to do so. Work on own initiative and is self-motivated. Forward thinking and anticipates requirements. Strives to suggest possible solutions and actively looks for ways in which they can assist others, using the wider team as appropriate. Is adept at coping with changing priorities and organising colleagues to help meet deadlines or respond to urgent issues. Remains calm and focused when working under extreme pressure. Behaviour and attention to detail illustrates what exceptional audited entity service (ECS) is, encourages others to do likewise and is a role model for how to identify and overcome barriers to ECS. Consistently adheres to the standards set by the Business Support Audited entity Service Charter. Is highly self aware. Trusted to respond to sensitive matters appropriately. Exercises good judgement in deciding when to raise issues. Confident written and verbal communicator. Communicates face to face as much as possible rather than via email. Uses non verbal behaviour to promote open communication. Is confident at speaking at team meetings. Able to relate to people at all levels with ease. Sets an example by treating everybody with respect. Able to be Bold when necessary. Discourages others from dwelling on problems and escalates issues when appropriate to do so. Recognises and takes responsibility for ensuring that skills are maintained up to date and relevant.You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our
Senior Client Adviser Coventry Salary range up to £80,000 (DOE) Butler Rose Public Practice is delighted to be supporting a well-established firm in Coventry with the appointment of a Senior Client Advisor. You will help deliver the firm's vision of improving the quality of life for business owners, acting as a trusted advisor to your client portfolio. Building strong, lasting relationships, you'll ensure excellent service, high client satisfaction, and long-term loyalty, creating advocates who refer others. Role Requirements: Primary client contact - Lead relationship owner for your client portfolio. Chair client meetings - Run quarterly reviews, planning sessions, and key discussions. Holistic client understanding - Develop a full picture of the client's business and personal objectives to act in their best interests. Day-to-day query management - Respond promptly to client questions by phone and email. Client advocate internally - Represent the client's interests and ensure the best outcomes in internal discussions. Coordinate with specialist teams - Liaise with tax and other teams on projects and resolve client-related issues. Identify sales opportunities - Spot client needs, initiate conversations, and help progress new service opportunities. Create chargeable projects - Define solutions, scope work, and articulate value to clients. Support and mentor juniors - Train and develop junior team members toward Client Advisor roles. Strong commercial awareness - Understand KPIs, profitability, cashflow, and business value while delivering service aligned with firm values and professional standards. Personal Requirements: Having a solid understanding of key tax matters - Corporation Tax, Personal Tax, IHT, CGT etc. Having a solid understanding of the way business software systems work so as to be able to advise on running businesses by reports and ensuring the credibility and accuracy of accounting reports. Understanding different types of business model, how they make money and related accounting methods for different business models. Excellent communication and verbal skills at all different levels to include presentations, with the ability to self-motivate and manage clients. Excellent attention to detail and readiness to learn sales skills to enable upselling to clients. Excellent client service with a minimum two years' experience within an accounting role. Employee Benefits: Company car or car allowance option (after qualifying period in the role) Profit share scheme (after qualifying period in the role) Medical insurance (after qualifying period in the role) Free quality lunch 4 days a week 30 days holiday (including bank holidays) Flexible working hours Reward lunches Team building days Opportunities for professional growth and development A supportive and collaborative work environment This is an outstanding opportunity for the right individual to join this firm of choice. Great role but not for you? We offer a £150 referral fee so why not let your friends know about this position. Please apply now if you have the relevant skills and experience to meet the requirements as set out above and we will be in contact to discuss further. This role is advertised by Liezl Botha, Butler Rose (AGY) Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Apr 01, 2026
Full time
Senior Client Adviser Coventry Salary range up to £80,000 (DOE) Butler Rose Public Practice is delighted to be supporting a well-established firm in Coventry with the appointment of a Senior Client Advisor. You will help deliver the firm's vision of improving the quality of life for business owners, acting as a trusted advisor to your client portfolio. Building strong, lasting relationships, you'll ensure excellent service, high client satisfaction, and long-term loyalty, creating advocates who refer others. Role Requirements: Primary client contact - Lead relationship owner for your client portfolio. Chair client meetings - Run quarterly reviews, planning sessions, and key discussions. Holistic client understanding - Develop a full picture of the client's business and personal objectives to act in their best interests. Day-to-day query management - Respond promptly to client questions by phone and email. Client advocate internally - Represent the client's interests and ensure the best outcomes in internal discussions. Coordinate with specialist teams - Liaise with tax and other teams on projects and resolve client-related issues. Identify sales opportunities - Spot client needs, initiate conversations, and help progress new service opportunities. Create chargeable projects - Define solutions, scope work, and articulate value to clients. Support and mentor juniors - Train and develop junior team members toward Client Advisor roles. Strong commercial awareness - Understand KPIs, profitability, cashflow, and business value while delivering service aligned with firm values and professional standards. Personal Requirements: Having a solid understanding of key tax matters - Corporation Tax, Personal Tax, IHT, CGT etc. Having a solid understanding of the way business software systems work so as to be able to advise on running businesses by reports and ensuring the credibility and accuracy of accounting reports. Understanding different types of business model, how they make money and related accounting methods for different business models. Excellent communication and verbal skills at all different levels to include presentations, with the ability to self-motivate and manage clients. Excellent attention to detail and readiness to learn sales skills to enable upselling to clients. Excellent client service with a minimum two years' experience within an accounting role. Employee Benefits: Company car or car allowance option (after qualifying period in the role) Profit share scheme (after qualifying period in the role) Medical insurance (after qualifying period in the role) Free quality lunch 4 days a week 30 days holiday (including bank holidays) Flexible working hours Reward lunches Team building days Opportunities for professional growth and development A supportive and collaborative work environment This is an outstanding opportunity for the right individual to join this firm of choice. Great role but not for you? We offer a £150 referral fee so why not let your friends know about this position. Please apply now if you have the relevant skills and experience to meet the requirements as set out above and we will be in contact to discuss further. This role is advertised by Liezl Botha, Butler Rose (AGY) Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
