Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors such as Pension Audit, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Pension Audit team, you'll receive the support you need to reach your potential. From developing new skills, working on audit tenders, undertaking business development activities and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by pension members and Trustees alike. You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll also: Act as a major point of contact within the firm. This includes responding quickly to, as well as anticipating requests/needs and keeping stakeholders informed of progress in relation to all aspects of the audit. Be responsible for the financial management of a portfolio from billing, WIP management and cash collection. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Ensure assignments are staffed with the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Identify and recognise business and sales opportunities. Support Partners and Senior Managers in the development of new business relationships and business proposals through high level sales and marketing activity. Support Partners with the implementation and communication of any new business. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Work as part of the pension audit management team within the wider Audit stream (e.g. resource planning, merit rate meetings and efficiency gains) Act as an ambassador of the firm, participate in office marketing events, keeps abreast of the wide range of service the firm offers. Act as a role model for trainees and executives. ACA/ICAS qualified or overseas equivalent. Have previous experience of managing people of all grades and experience, including managing audits and teams remotely. Good working knowledge of UK GAAP, FRS 102 and Pension SORP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including contributions, benefits and investments Experience of working with and managing audits with Scheme administrators and Scheme Accountants. Experience of preparing audit planning and completion reports to Trustees as well as presenting audit findings confidently Building, developing and maintaining a pension industry network of key contacts. Project Management experience, confidently communicating with clients and internal BDO staff and monitoring audit timetables to ensure deadlines are met. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 22, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors such as Pension Audit, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Pension Audit team, you'll receive the support you need to reach your potential. From developing new skills, working on audit tenders, undertaking business development activities and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by pension members and Trustees alike. You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll also: Act as a major point of contact within the firm. This includes responding quickly to, as well as anticipating requests/needs and keeping stakeholders informed of progress in relation to all aspects of the audit. Be responsible for the financial management of a portfolio from billing, WIP management and cash collection. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Ensure assignments are staffed with the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Identify and recognise business and sales opportunities. Support Partners and Senior Managers in the development of new business relationships and business proposals through high level sales and marketing activity. Support Partners with the implementation and communication of any new business. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Work as part of the pension audit management team within the wider Audit stream (e.g. resource planning, merit rate meetings and efficiency gains) Act as an ambassador of the firm, participate in office marketing events, keeps abreast of the wide range of service the firm offers. Act as a role model for trainees and executives. ACA/ICAS qualified or overseas equivalent. Have previous experience of managing people of all grades and experience, including managing audits and teams remotely. Good working knowledge of UK GAAP, FRS 102 and Pension SORP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including contributions, benefits and investments Experience of working with and managing audits with Scheme administrators and Scheme Accountants. Experience of preparing audit planning and completion reports to Trustees as well as presenting audit findings confidently Building, developing and maintaining a pension industry network of key contacts. Project Management experience, confidently communicating with clients and internal BDO staff and monitoring audit timetables to ensure deadlines are met. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors such as Pension Audit, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Pension Audit team, you'll receive the support you need to reach your potential. From developing new skills, working on audit tenders, undertaking business development activities and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by pension members and Trustees alike. You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll also: Act as a major point of contact within the firm. This includes responding quickly to, as well as anticipating requests/needs and keeping stakeholders informed of progress in relation to all aspects of the audit. Be responsible for the financial management of a portfolio from billing, WIP management and cash collection. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Ensure assignments are staffed with the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Identify and recognise business and sales opportunities. Support Partners and Senior Managers in the development of new business relationships and business proposals through high level sales and marketing activity. Support Partners with the implementation and communication of any new business. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Work as part of the pension audit management team within the wider Audit stream (e.g. resource planning, merit rate meetings and efficiency gains) Act as an ambassador of the firm, participate in office marketing events, keeps abreast of the wide range of service the firm offers. Act as a role model for trainees and executives. ACA/ICAS qualified or overseas equivalent. Have previous experience of managing people of all grades and experience, including managing audits and teams remotely. Good working knowledge of UK GAAP, FRS 102 and Pension SORP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including contributions, benefits and investments Experience of working with and managing audits with Scheme administrators and Scheme Accountants. Experience of preparing audit planning and completion reports to Trustees as well as presenting audit findings confidently Building, developing and maintaining a pension industry network of key contacts. Project Management experience, confidently communicating with clients and internal BDO staff and monitoring audit timetables to ensure deadlines are met. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 22, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors such as Pension Audit, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Pension Audit team, you'll receive the support you need to reach your potential. From developing new skills, working on audit tenders, undertaking business development activities and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by pension members and Trustees alike. You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll also: Act as a major point of contact within the firm. This includes responding quickly to, as well as anticipating requests/needs and keeping stakeholders informed of progress in relation to all aspects of the audit. Be responsible for the financial management of a portfolio from billing, WIP management and cash collection. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Ensure assignments are staffed with the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Identify and recognise business and sales opportunities. Support Partners and Senior Managers in the development of new business relationships and business proposals through high level sales and marketing activity. Support Partners with the implementation and communication of any new business. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Work as part of the pension audit management team within the wider Audit stream (e.g. resource planning, merit rate meetings and efficiency gains) Act as an ambassador of the firm, participate in office marketing events, keeps abreast of the wide range of service the firm offers. Act as a role model for trainees and executives. ACA/ICAS qualified or overseas equivalent. Have previous experience of managing people of all grades and experience, including managing audits and teams remotely. Good working knowledge of UK GAAP, FRS 102 and Pension SORP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including contributions, benefits and investments Experience of working with and managing audits with Scheme administrators and Scheme Accountants. Experience of preparing audit planning and completion reports to Trustees as well as presenting audit findings confidently Building, developing and maintaining a pension industry network of key contacts. Project Management experience, confidently communicating with clients and internal BDO staff and monitoring audit timetables to ensure deadlines are met. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors such as Pension Audit, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Pension Audit team, you'll receive the support you need to reach your potential. From developing new skills, working on audit tenders, undertaking business development activities and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by pension members and Trustees alike. You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll also: Act as a major point of contact within the firm. This includes responding quickly to, as well as anticipating requests/needs and keeping stakeholders informed of progress in relation to all aspects of the audit. Be responsible for the financial management of a portfolio from billing, WIP management and cash collection. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Ensure assignments are staffed with the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Identify and recognise business and sales opportunities. Support Partners and Senior Managers in the development of new business relationships and business proposals through high level sales and marketing activity. Support Partners with the implementation and communication of any new business. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Work as part of the pension audit management team within the wider Audit stream (e.g. resource planning, merit rate meetings and efficiency gains) Act as an ambassador of the firm, participate in office marketing events, keeps abreast of the wide range of service the firm offers. Act as a role model for trainees and executives. ACA/ICAS qualified or overseas equivalent. Have previous experience of managing people of all grades and experience, including managing audits and teams remotely. Good working knowledge of UK GAAP, FRS 102 and Pension SORP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including contributions, benefits and investments Experience of working with and managing audits with Scheme administrators and Scheme Accountants. Experience of preparing audit planning and completion reports to Trustees as well as presenting audit findings confidently Building, developing and maintaining a pension industry network of key contacts. Project Management experience, confidently communicating with clients and internal BDO staff and monitoring audit timetables to ensure deadlines are met. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 22, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors such as Pension Audit, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Pension Audit team, you'll receive the support you need to reach your potential. From developing new skills, working on audit tenders, undertaking business development activities and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by pension members and Trustees alike. You'll be someone who is comfortable working proactively and managing your own tasks as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll also: Act as a major point of contact within the firm. This includes responding quickly to, as well as anticipating requests/needs and keeping stakeholders informed of progress in relation to all aspects of the audit. Be responsible for the financial management of a portfolio from billing, WIP management and cash collection. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Ensure assignments are staffed with the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Identify and recognise business and sales opportunities. Support Partners and Senior Managers in the development of new business relationships and business proposals through high level sales and marketing activity. Support Partners with the implementation and communication of any new business. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Work as part of the pension audit management team within the wider Audit stream (e.g. resource planning, merit rate meetings and efficiency gains) Act as an ambassador of the firm, participate in office marketing events, keeps abreast of the wide range of service the firm offers. Act as a role model for trainees and executives. ACA/ICAS qualified or overseas equivalent. Have previous experience of managing people of all grades and experience, including managing audits and teams remotely. Good working knowledge of UK GAAP, FRS 102 and Pension SORP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including contributions, benefits and investments Experience of working with and managing audits with Scheme administrators and Scheme Accountants. Experience of preparing audit planning and completion reports to Trustees as well as presenting audit findings confidently Building, developing and maintaining a pension industry network of key contacts. Project Management experience, confidently communicating with clients and internal BDO staff and monitoring audit timetables to ensure deadlines are met. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
About The Role Inbound Sales Advisor Skelmersdale £25,200 with OTE of £36,000 Full Time position - guaranteed full time hours Sales, Customer Service and so much more. Come and be part of our successful team Do you enjoy a friendly sales environment where you can focus on doing something you love? Are you looking for the role that will give you the job satisfaction you crave in a sales environment? If you relish the opportunity to join a successful local company as part of a collaborative sales team, we have some exciting news for you.An opportunity has arisen to join our team at Direct365 as an Inbound Sales Advisor in our Safety team, focusing on our vast range of compliance services. We have a large, loyal customer base with new customers joining on a regular basis, and we are looking for the right person to join us to help deliver the best possible service. The person we are looking for must have exceptional communication skills, a passion for customer service excellence and experience in successfully working in a sales contact centre environment.However, this role is so much more than just sales. You'll be joining a friendly and engaging team, speaking with existing and new customers about our vast range of safety services, and building on those relationships. Looking after our customers is at the heart of what we do, so your ability to confidently speak with our customers is essential. We work hard to retain their valued custom by listening, engaging with them and solving any queries they may have. You'll be supported by a dedicated team of like-minded people, and as we expand on our range of innovative products and services you will be advised so that you can share these with your customers. A day in the life of an Inbound Sales Advisor at Direct365 will involve: Receiving inbound sales enquiries, via CRM, telephone, live chat and email. Proactively looking to sell / upsell products and services to enhance the customer experience and relationship with us, whilst also increasing revenue. Maximising the conversion of sales prospects from enquiries by regular customer contact. Closing sales through understanding and matching products to needs. Achieving agreed personal and business KPI targets. Ensuring leads are followed up promptly and quoted accurately. Dealing with sometimes complex incoming sales enquiries. Learning and retaining excellent knowledge of our portfolio of safety services so that you can accurately match the right services to our customers' needs. The ideal candidate an Inbound Sales Advisor at Direct365 will have: Previous experience in a 'sales through service' role, including longevity with previous employers. A demonstrable successful track record in achieving objectives and KPIs. A positive, outgoing and determined attitude to achieving sales goals, with a passion for customer care and matching the right product to the customers' needs. Negotiation and persuasion skills that balance the customers' need and expectations with our business KPIs. Exceptional communication skills - both written and verbal. A good working knowledge of Microsoft Office packages and the adaptability to learn and work on new CRM systems. In return for your commitment and expertise as an Inbound Sales Advisor at Direct365, you will get: A salary of £25,200 with great earning potential and an OTE of £36,000 No weekend or evening working - great hours Monday to Friday (37.5 hours a week) Amazing employee discounts with major supermarkets and retailers with 'phs Perks' Training to expand your skills. We offer accredited ILM training through external and in-house training Apprenticeship opportunities on completion of the probationary period 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme Free Parking onsite so no parking costs Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more This is the opportunity you have been waiting for, and we are looking forward to hearing from you - Apply now. About us At Direct365, our vision is to be the UK's number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone's peace of mind that the job's well done.Direct365 is part of the phs Group , the UKs leading Hygiene Services provider.phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Apr 21, 2026
Full time
About The Role Inbound Sales Advisor Skelmersdale £25,200 with OTE of £36,000 Full Time position - guaranteed full time hours Sales, Customer Service and so much more. Come and be part of our successful team Do you enjoy a friendly sales environment where you can focus on doing something you love? Are you looking for the role that will give you the job satisfaction you crave in a sales environment? If you relish the opportunity to join a successful local company as part of a collaborative sales team, we have some exciting news for you.An opportunity has arisen to join our team at Direct365 as an Inbound Sales Advisor in our Safety team, focusing on our vast range of compliance services. We have a large, loyal customer base with new customers joining on a regular basis, and we are looking for the right person to join us to help deliver the best possible service. The person we are looking for must have exceptional communication skills, a passion for customer service excellence and experience in successfully working in a sales contact centre environment.However, this role is so much more than just sales. You'll be joining a friendly and engaging team, speaking with existing and new customers about our vast range of safety services, and building on those relationships. Looking after our customers is at the heart of what we do, so your ability to confidently speak with our customers is essential. We work hard to retain their valued custom by listening, engaging with them and solving any queries they may have. You'll be supported by a dedicated team of like-minded people, and as we expand on our range of innovative products and services you will be advised so that you can share these with your customers. A day in the life of an Inbound Sales Advisor at Direct365 will involve: Receiving inbound sales enquiries, via CRM, telephone, live chat and email. Proactively looking to sell / upsell products and services to enhance the customer experience and relationship with us, whilst also increasing revenue. Maximising the conversion of sales prospects from enquiries by regular customer contact. Closing sales through understanding and matching products to needs. Achieving agreed personal and business KPI targets. Ensuring leads are followed up promptly and quoted accurately. Dealing with sometimes complex incoming sales enquiries. Learning and retaining excellent knowledge of our portfolio of safety services so that you can accurately match the right services to our customers' needs. The ideal candidate an Inbound Sales Advisor at Direct365 will have: Previous experience in a 'sales through service' role, including longevity with previous employers. A demonstrable successful track record in achieving objectives and KPIs. A positive, outgoing and determined attitude to achieving sales goals, with a passion for customer care and matching the right product to the customers' needs. Negotiation and persuasion skills that balance the customers' need and expectations with our business KPIs. Exceptional communication skills - both written and verbal. A good working knowledge of Microsoft Office packages and the adaptability to learn and work on new CRM systems. In return for your commitment and expertise as an Inbound Sales Advisor at Direct365, you will get: A salary of £25,200 with great earning potential and an OTE of £36,000 No weekend or evening working - great hours Monday to Friday (37.5 hours a week) Amazing employee discounts with major supermarkets and retailers with 'phs Perks' Training to expand your skills. We offer accredited ILM training through external and in-house training Apprenticeship opportunities on completion of the probationary period 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme Free Parking onsite so no parking costs Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more This is the opportunity you have been waiting for, and we are looking forward to hearing from you - Apply now. About us At Direct365, our vision is to be the UK's number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone's peace of mind that the job's well done.Direct365 is part of the phs Group , the UKs leading Hygiene Services provider.phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Join our journey Join our journey to create a new experience for The National Lottery and help us to power change for the greater good. We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, large-scale transformation journey by creating a National Lottery that delivers more money to good causes. But for now - let's talk about the role and who we're looking for A bit about the role Kick start your career with an apprenticeship where you'll learn on the job and support something that matters. You'll manage your own territory, build strong retailer relationships and help drive sales for Good Causes. Gain hands on experience, coaching and a Level 4 Sales executive qualification to grow into a Retail Growth Executive. You'll learn how the Retail Sales Team operate as the face of The National Lottery to our retailers, supporting them to drive sales through outstanding in-store standards, retailer training and commercial insight. This role blends real-world experience with structured learning, giving you the skills and confidence to grow into a fully competent Retail Sales Executive. What you'll be doing Strategic Delivery Support the Annual Business Plan by delivering key messages and marketing updates to our retail network. Review activity against agreed measures, working cross territory or regionally as needed. Bring retail insight, new ideas and improved ways of working into Allwyn through team meetings and 1:1s with your Retail Sales Manager. Use sales data and local insights to identify growth opportunities within your territory. Execution Manage and plan store visits across your assigned territory, ensuring you're well prepared for each visit. Build and maintain strong relationships with retailers to drive great in store execution and advocacy of The National Lottery. Proactively drive high in store standards and deliver key messages that support sales performance. Support retailers with training, compliance requirements and player protection standards through the Retail Training Centre (RTC). Develop a strong understanding of your territory, retailer performance, competitor activity and local market trends. Review your territory's performance against key KPIs and discuss outcomes with your line manager. Promote responsible play and ensure retailers meet player protection requirements. Development Drive your own development through the Retail Sales Academy (RSA) and your Level 4 Sales Executive Apprenticeship. Engage fully in all apprenticeship learning, coaching sessions and structured training modules. Work independently in the field while reporting progress, insights and development needs to your Retail Sales Manager. Training Plan (Apprenticeship) Training will be delivered through a combination of on-the-job experience and structured learning: Training primarily takes place across your assigned retail territory. You will receive ongoing coaching from your Retail Sales Manager and support from the Retail Sales Academy as well as your apprenticeship training provider. A minimum of 20% off the job training will be delivered through virtual learning, workshops and practical application related to your apprenticeship as well as on the job learning. Team meetings, development sessions and regional workshops may occasionally take place at central locations. Working Week Monday-Thursday: 9:00am-5:30pm Friday: 9:00am-5:00pm Total: 37 hours per week This is a field based role requiring daily travel across your assigned territory. Occasional flexibility may be needed to attend regional meetings or business events. What experience we're looking for You don't need previous sales experience to apply - that's what the apprenticeship is for. We're looking for people who are: Curious, eager to learn and ready to bring new ideas Confident engaging with people and building relationships Commercially aware with an interest in sales or retail Comfortable analysing numbers and spotting trends Able to deliver simple training messages with confidence IT literate and able to use tools to analyse performance In possession of a full UK driving licence with flexibility to travel Key Measures of Success Business Knowledge & Understanding Demonstrates a growing understanding of Allwyn, The National Lottery, and how the Retail Sales Team supports returns to Good Causes. Can explain key messages, brand purpose and the role of retailers with increasing confidence as learning progresses. Learning & Apprenticeship Progress Actively participates in all apprenticeship learning, workshops and off the job training. Completes learning modules, assignments and development milestones on time. Applies new knowledge and skills during store visits and team interactions. Seeks feedback, reflects on progress and shows commitment to personal growth. Commercial & Data Awareness Shows developing confidence in using tools to analyse sales performance. Begins to recognise trends, retailer challenges and growth opportunities with support. Uses data to inform conversations with retailers as capability grows. In Store Execution & Standards Supports retailers to deliver high in store standards, applying training and guidance learned through the apprenticeship. Demonstrates accuracy and consistency during store visits, with increasing independence. Communication & Relationship Building Builds positive relationships with retailers through clear communication and a professional, friendly approach. Shares key messages effectively and gains confidence in delivering simple training. Contributes positively to team meetings and cross territory collaboration. Responsibility, Organisation & Territory Management Manages time well, plans store visits effectively and adapts when priorities shift. Takes ownership of tasks, following through on agreed actions. Uses tools, systems and processes accurately while learning best practice. Player Protection & Compliance Understands and promotes responsible play standards. Supports retailers to meet compliance requirements, seeking guidance where needed. Career Progression On successful completion of the apprenticeship, you may progress into a permanent Retail Sales Executive role (subject to performance and business need). From there, development pathways include: Senior Retail Sales Executive Territory Manager Retail Sales Manager Wider opportunities in Commercial, Training, Insight or Head Office roles High performers will continue development through the Retail Sales Academy, supporting long term career growth. About us: We've developed ground breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Innovation - We pride ourselves on it! We're constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all. Giving back - Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence. Sustainability - Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this. Inclusion and accessibility - We are making all parts of The National Lottery inclusive - whether you play a game in a store or online. If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we'll be happy to help. Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks An inclusive reward offering with wellbeing at the centre At Allwyn, we've put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers. Company bonus scheme Matched pension contributions up to 8.5% 26 days annual leave + 2 Life Days (and bank holidays) Complimentary Private Medical Life Assurance Enhanced Maternity & Paternity leave £500 wellness allowance Access to nutritional advisor and personal trainers Discounted Health Assessments Complimentary Financial coaching
Apr 20, 2026
Full time
Join our journey Join our journey to create a new experience for The National Lottery and help us to power change for the greater good. We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, large-scale transformation journey by creating a National Lottery that delivers more money to good causes. But for now - let's talk about the role and who we're looking for A bit about the role Kick start your career with an apprenticeship where you'll learn on the job and support something that matters. You'll manage your own territory, build strong retailer relationships and help drive sales for Good Causes. Gain hands on experience, coaching and a Level 4 Sales executive qualification to grow into a Retail Growth Executive. You'll learn how the Retail Sales Team operate as the face of The National Lottery to our retailers, supporting them to drive sales through outstanding in-store standards, retailer training and commercial insight. This role blends real-world experience with structured learning, giving you the skills and confidence to grow into a fully competent Retail Sales Executive. What you'll be doing Strategic Delivery Support the Annual Business Plan by delivering key messages and marketing updates to our retail network. Review activity against agreed measures, working cross territory or regionally as needed. Bring retail insight, new ideas and improved ways of working into Allwyn through team meetings and 1:1s with your Retail Sales Manager. Use sales data and local insights to identify growth opportunities within your territory. Execution Manage and plan store visits across your assigned territory, ensuring you're well prepared for each visit. Build and maintain strong relationships with retailers to drive great in store execution and advocacy of The National Lottery. Proactively drive high in store standards and deliver key messages that support sales performance. Support retailers with training, compliance requirements and player protection standards through the Retail Training Centre (RTC). Develop a strong understanding of your territory, retailer performance, competitor activity and local market trends. Review your territory's performance against key KPIs and discuss outcomes with your line manager. Promote responsible play and ensure retailers meet player protection requirements. Development Drive your own development through the Retail Sales Academy (RSA) and your Level 4 Sales Executive Apprenticeship. Engage fully in all apprenticeship learning, coaching sessions and structured training modules. Work independently in the field while reporting progress, insights and development needs to your Retail Sales Manager. Training Plan (Apprenticeship) Training will be delivered through a combination of on-the-job experience and structured learning: Training primarily takes place across your assigned retail territory. You will receive ongoing coaching from your Retail Sales Manager and support from the Retail Sales Academy as well as your apprenticeship training provider. A minimum of 20% off the job training will be delivered through virtual learning, workshops and practical application related to your apprenticeship as well as on the job learning. Team meetings, development sessions and regional workshops may occasionally take place at central locations. Working Week Monday-Thursday: 9:00am-5:30pm Friday: 9:00am-5:00pm Total: 37 hours per week This is a field based role requiring daily travel across your assigned territory. Occasional flexibility may be needed to attend regional meetings or business events. What experience we're looking for You don't need previous sales experience to apply - that's what the apprenticeship is for. We're looking for people who are: Curious, eager to learn and ready to bring new ideas Confident engaging with people and building relationships Commercially aware with an interest in sales or retail Comfortable analysing numbers and spotting trends Able to deliver simple training messages with confidence IT literate and able to use tools to analyse performance In possession of a full UK driving licence with flexibility to travel Key Measures of Success Business Knowledge & Understanding Demonstrates a growing understanding of Allwyn, The National Lottery, and how the Retail Sales Team supports returns to Good Causes. Can explain key messages, brand purpose and the role of retailers with increasing confidence as learning progresses. Learning & Apprenticeship Progress Actively participates in all apprenticeship learning, workshops and off the job training. Completes learning modules, assignments and development milestones on time. Applies new knowledge and skills during store visits and team interactions. Seeks feedback, reflects on progress and shows commitment to personal growth. Commercial & Data Awareness Shows developing confidence in using tools to analyse sales performance. Begins to recognise trends, retailer challenges and growth opportunities with support. Uses data to inform conversations with retailers as capability grows. In Store Execution & Standards Supports retailers to deliver high in store standards, applying training and guidance learned through the apprenticeship. Demonstrates accuracy and consistency during store visits, with increasing independence. Communication & Relationship Building Builds positive relationships with retailers through clear communication and a professional, friendly approach. Shares key messages effectively and gains confidence in delivering simple training. Contributes positively to team meetings and cross territory collaboration. Responsibility, Organisation & Territory Management Manages time well, plans store visits effectively and adapts when priorities shift. Takes ownership of tasks, following through on agreed actions. Uses tools, systems and processes accurately while learning best practice. Player Protection & Compliance Understands and promotes responsible play standards. Supports retailers to meet compliance requirements, seeking guidance where needed. Career Progression On successful completion of the apprenticeship, you may progress into a permanent Retail Sales Executive role (subject to performance and business need). From there, development pathways include: Senior Retail Sales Executive Territory Manager Retail Sales Manager Wider opportunities in Commercial, Training, Insight or Head Office roles High performers will continue development through the Retail Sales Academy, supporting long term career growth. About us: We've developed ground breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Innovation - We pride ourselves on it! We're constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all. Giving back - Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence. Sustainability - Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this. Inclusion and accessibility - We are making all parts of The National Lottery inclusive - whether you play a game in a store or online. If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we'll be happy to help. Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks An inclusive reward offering with wellbeing at the centre At Allwyn, we've put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers. Company bonus scheme Matched pension contributions up to 8.5% 26 days annual leave + 2 Life Days (and bank holidays) Complimentary Private Medical Life Assurance Enhanced Maternity & Paternity leave £500 wellness allowance Access to nutritional advisor and personal trainers Discounted Health Assessments Complimentary Financial coaching
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 20, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Contact Centre Sales Advisor - Cardiff Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: Sky, No 4 Capital Quarter, Tyndall Street, Cardiff CF10 4BQ Shifts: 37.5 hours per week (Working 3, 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Cardiff contact centre earning £26,428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Your base site will be in Cardiff, you'll be joining a close-knit team in Cardiff. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 20, 2026
Full time
Contact Centre Sales Advisor - Cardiff Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: Sky, No 4 Capital Quarter, Tyndall Street, Cardiff CF10 4BQ Shifts: 37.5 hours per week (Working 3, 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Cardiff contact centre earning £26,428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Your base site will be in Cardiff, you'll be joining a close-knit team in Cardiff. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: Sky, 55 Douglas Street, Glasgow, G2 7NP Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £26,428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 20, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: Sky, 55 Douglas Street, Glasgow, G2 7NP Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £26,428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. We are specifically looking for someone who can develop Customer contact strategy where technology is an enabler. This role combines deep expertise in Contact Centre technology, AI innovation, and consulting delivery to help clients modernise and optimise their customer engagement strategies. Core Responsibilities: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases. Shape joint propositions and support go-to-market initiatives with partners. Product Ownership Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution. Support sales enablement, client demos, and delivery of KAIWA engagements. Support development of business cases and options for clients. Technology Change Leadership Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS). Advise clients on business readiness, change management, and operational impact of new technologies. CCaaS Platform Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support. Shape and deliver CRM transformation programmes integrated with contact centre technology. Ensure alignment between CRM and CCaaS platforms for seamless customer experience. Thought Leadership & Advisory Develop frameworks, best practices, and accelerators for AI adoption in contact centres. Contribute to industry thought leadership through blogs, webinars, and client workshops. Qualifications Essential requirements Proven experience delivering t echnology transformation in contact centres, including AI and CCaaS deployments. Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies. Expertise in business readiness, change management, and stakeholder engagement for technology rollouts. Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI). Confident with Data analysis and shaping benefits cases Experience shaping and delivering CRM programmes integrated with contact centre technology. Experience working with Financial Services or Public Sector clients preferred. Ability to collaborate with alliances and technology vendors to shape joint propositions. Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines Knowledge of compliance and best practices in AI for CX. Experience in developing SaaS products or IP for contact centre environments. Consulting background with strong client-facing skills and commercial acumen, coupled with operational experience. Ability to deliver general consulting engagements. Strong internal and external networking skills. A recognised contributor to Industry thought leadership. Experience with CRM deployments would be advantageous. Be a recognised leader in the Customer contact field experienced with influencing at C-level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Apr 16, 2026
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. We are specifically looking for someone who can develop Customer contact strategy where technology is an enabler. This role combines deep expertise in Contact Centre technology, AI innovation, and consulting delivery to help clients modernise and optimise their customer engagement strategies. Core Responsibilities: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases. Shape joint propositions and support go-to-market initiatives with partners. Product Ownership Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution. Support sales enablement, client demos, and delivery of KAIWA engagements. Support development of business cases and options for clients. Technology Change Leadership Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS). Advise clients on business readiness, change management, and operational impact of new technologies. CCaaS Platform Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support. Shape and deliver CRM transformation programmes integrated with contact centre technology. Ensure alignment between CRM and CCaaS platforms for seamless customer experience. Thought Leadership & Advisory Develop frameworks, best practices, and accelerators for AI adoption in contact centres. Contribute to industry thought leadership through blogs, webinars, and client workshops. Qualifications Essential requirements Proven experience delivering t echnology transformation in contact centres, including AI and CCaaS deployments. Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies. Expertise in business readiness, change management, and stakeholder engagement for technology rollouts. Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI). Confident with Data analysis and shaping benefits cases Experience shaping and delivering CRM programmes integrated with contact centre technology. Experience working with Financial Services or Public Sector clients preferred. Ability to collaborate with alliances and technology vendors to shape joint propositions. Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines Knowledge of compliance and best practices in AI for CX. Experience in developing SaaS products or IP for contact centre environments. Consulting background with strong client-facing skills and commercial acumen, coupled with operational experience. Ability to deliver general consulting engagements. Strong internal and external networking skills. A recognised contributor to Industry thought leadership. Experience with CRM deployments would be advantageous. Be a recognised leader in the Customer contact field experienced with influencing at C-level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Recruitment Solutions (North West) Ltd
Nottingham, Nottinghamshire
The Internal Sales Advisor is responsible for managing customer relationships, generating sales opportunities, and supporting the external sales team. This role focuses on handling inbound sales activities, providing product information, and ensuring excellent customer service to drive revenue growth. This role is fully office based Monday to Friday. Benefits for Sales Advisor £26,000 basic salary plus incentives and monthly bonus 25 days holiday plus bank holidays with the option to buy more Life assurance with the option to increase cover Health cash plan including everyday medical costs and access to a digital GP Confidential wellbeing support and counselling High street discounts across retail, travel, food and entertainment Early pay access of up to 20% of earned wages Optional dental and critical illness cover Pension scheme with 4% employer contribution, increasing to 6% after year one Key Responsibilities - Internal Sales Advisor Handle inbound sales enquiries via phone, email, and online channels Proactively contact existing and potential customers to generate sales Build and maintain strong customer relationships Provide accurate product/service information and pricing Prepare quotes, process orders, and follow up on leads Support external sales representatives with administrative tasks Maintain and update CRM systems with customer interactions Identify upselling and cross-selling opportunities Meet or exceed individual and team sales targets Resolve customer queries and issues promptly and professionally Skills - Internal Sales Advisor Ability to work both independently and as part of a team Target-driven with a proactive attitude Proficiency in CRM systems and Microsoft Office Good organisational and time management skills Ability to build rapport quickly with customers Excellent telephone manner Strong communication and interpersonal skills Previous experience in a sales, customer service, or call centre role The Sales Advisor role would suit someone who enjoys speaking with customers, building rapport and being rewarded for performance. Disclaimer Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.
Apr 16, 2026
Full time
The Internal Sales Advisor is responsible for managing customer relationships, generating sales opportunities, and supporting the external sales team. This role focuses on handling inbound sales activities, providing product information, and ensuring excellent customer service to drive revenue growth. This role is fully office based Monday to Friday. Benefits for Sales Advisor £26,000 basic salary plus incentives and monthly bonus 25 days holiday plus bank holidays with the option to buy more Life assurance with the option to increase cover Health cash plan including everyday medical costs and access to a digital GP Confidential wellbeing support and counselling High street discounts across retail, travel, food and entertainment Early pay access of up to 20% of earned wages Optional dental and critical illness cover Pension scheme with 4% employer contribution, increasing to 6% after year one Key Responsibilities - Internal Sales Advisor Handle inbound sales enquiries via phone, email, and online channels Proactively contact existing and potential customers to generate sales Build and maintain strong customer relationships Provide accurate product/service information and pricing Prepare quotes, process orders, and follow up on leads Support external sales representatives with administrative tasks Maintain and update CRM systems with customer interactions Identify upselling and cross-selling opportunities Meet or exceed individual and team sales targets Resolve customer queries and issues promptly and professionally Skills - Internal Sales Advisor Ability to work both independently and as part of a team Target-driven with a proactive attitude Proficiency in CRM systems and Microsoft Office Good organisational and time management skills Ability to build rapport quickly with customers Excellent telephone manner Strong communication and interpersonal skills Previous experience in a sales, customer service, or call centre role The Sales Advisor role would suit someone who enjoys speaking with customers, building rapport and being rewarded for performance. Disclaimer Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.
Join our journey Join our journey to create a new experience for The National Lottery and help us to power change for the greater good. We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, large-scale transformation journey by creating a National Lottery that delivers more money to good causes. But for now - let's talk about the role and who we're looking for A bit about the role Kick start your career with an apprenticeship where you'll learn on the job and support something that matters. You'll manage your own territory, build strong retailer relationships and help drive sales for Good Causes. Gain hands on experience, coaching and a Level 4 Sales executive qualification to grow into a Retail Growth Executive. You'll learn how the Retail Sales Team operate as the face of The National Lottery to our retailers, supporting them to drive sales through outstanding in-store standards, retailer training and commercial insight. This role blends real-world experience with structured learning, giving you the skills and confidence to grow into a fully competent Retail Sales Executive. What you'll be doing Strategic Delivery Support the Annual Business Plan by delivering key messages and marketing updates to our retail network. Review activity against agreed measures, working cross territory or regionally as needed. Bring retail insight, new ideas and improved ways of working into Allwyn through team meetings and 1:1s with your Retail Sales Manager. Use sales data and local insights to identify growth opportunities within your territory. Execution Manage and plan store visits across your assigned territory, ensuring you're well prepared for each visit. Build and maintain strong relationships with retailers to drive great in store execution and advocacy of The National Lottery. Proactively drive high in store standards and deliver key messages that support sales performance. Support retailers with training, compliance requirements and player protection standards through the Retail Training Centre (RTC). Develop a strong understanding of your territory, retailer performance, competitor activity and local market trends. Review your territory's performance against key KPIs and discuss outcomes with your line manager. Promote responsible play and ensure retailers meet player protection requirements. Development Drive your own development through the Retail Sales Academy (RSA) and your Level 4 Sales Executive Apprenticeship. Engage fully in all apprenticeship learning, coaching sessions and structured training modules. Work independently in the field while reporting progress, insights and development needs to your Retail Sales Manager. Training Plan (Apprenticeship) Training will be delivered through a combination of on-the-job experience and structured learning: Training primarily takes place across your assigned retail territory. You will receive ongoing coaching from your Retail Sales Manager and support from the Retail Sales Academy as well as your apprenticeship training provider. A minimum of 20% off the job training will be delivered through virtual learning, workshops and practical application related to your apprenticeship as well as on the job learning. Team meetings, development sessions and regional workshops may occasionally take place at central locations. Working Week Monday-Thursday: 9:00am-5:30pm Friday: 9:00am-5:00pm Total: 37 hours per week This is a field based role requiring daily travel across your assigned territory. Occasional flexibility may be needed to attend regional meetings or business events. What experience we're looking for You don't need previous sales experience to apply - that's what the apprenticeship is for. We're looking for people who are: Curious, eager to learn and ready to bring new ideas Confident engaging with people and building relationships Commercially aware with an interest in sales or retail Comfortable analysing numbers and spotting trends Able to deliver simple training messages with confidence IT literate and able to use tools to analyse performance In possession of a full UK driving licence with flexibility to travel Key Measures of Success Business Knowledge & Understanding Demonstrates a growing understanding of Allwyn, The National Lottery, and how the Retail Sales Team supports returns to Good Causes. Can explain key messages, brand purpose and the role of retailers with increasing confidence as learning progresses. Learning & Apprenticeship Progress Actively participates in all apprenticeship learning, workshops and off the job training. Completes learning modules, assignments and development milestones on time. Applies new knowledge and skills during store visits and team interactions. Seeks feedback, reflects on progress and shows commitment to personal growth. Commercial & Data Awareness Shows developing confidence in using tools to analyse sales performance. Begins to recognise trends, retailer challenges and growth opportunities with support. Uses data to inform conversations with retailers as capability grows. In Store Execution & Standards Supports retailers to deliver high in store standards, applying training and guidance learned through the apprenticeship. Demonstrates accuracy and consistency during store visits, with increasing independence. Communication & Relationship Building Builds positive relationships with retailers through clear communication and a professional, friendly approach. Shares key messages effectively and gains confidence in delivering simple training. Contributes positively to team meetings and cross territory collaboration. Responsibility, Organisation & Territory Management Manages time well, plans store visits effectively and adapts when priorities shift. Takes ownership of tasks, following through on agreed actions. Uses tools, systems and processes accurately while learning best practice. Player Protection & Compliance Understands and promotes responsible play standards. Supports retailers to meet compliance requirements, seeking guidance where needed. Career Progression On successful completion of the apprenticeship, you may progress into a permanent Retail Sales Executive role (subject to performance and business need). From there, development pathways include: Senior Retail Sales Executive Territory Manager Retail Sales Manager Wider opportunities in Commercial, Training, Insight or Head Office roles High performers will continue development through the Retail Sales Academy, supporting long term career growth. About us: We've developed ground breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Innovation - We pride ourselves on it! We're constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all. Giving back - Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence. Sustainability - Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this. Inclusion and accessibility - We are making all parts of The National Lottery inclusive - whether you play a game in a store or online. If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we'll be happy to help. Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks An inclusive reward offering with wellbeing at the centre At Allwyn, we've put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers. Company bonus scheme Matched pension contributions up to 8.5% 26 days annual leave + 2 Life Days (and bank holidays) Complimentary Private Medical Life Assurance Enhanced Maternity & Paternity leave £500 wellness allowance Access to nutritional advisor and personal trainers Discounted Health Assessments Complimentary Financial coaching
Apr 16, 2026
Full time
Join our journey Join our journey to create a new experience for The National Lottery and help us to power change for the greater good. We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, large-scale transformation journey by creating a National Lottery that delivers more money to good causes. But for now - let's talk about the role and who we're looking for A bit about the role Kick start your career with an apprenticeship where you'll learn on the job and support something that matters. You'll manage your own territory, build strong retailer relationships and help drive sales for Good Causes. Gain hands on experience, coaching and a Level 4 Sales executive qualification to grow into a Retail Growth Executive. You'll learn how the Retail Sales Team operate as the face of The National Lottery to our retailers, supporting them to drive sales through outstanding in-store standards, retailer training and commercial insight. This role blends real-world experience with structured learning, giving you the skills and confidence to grow into a fully competent Retail Sales Executive. What you'll be doing Strategic Delivery Support the Annual Business Plan by delivering key messages and marketing updates to our retail network. Review activity against agreed measures, working cross territory or regionally as needed. Bring retail insight, new ideas and improved ways of working into Allwyn through team meetings and 1:1s with your Retail Sales Manager. Use sales data and local insights to identify growth opportunities within your territory. Execution Manage and plan store visits across your assigned territory, ensuring you're well prepared for each visit. Build and maintain strong relationships with retailers to drive great in store execution and advocacy of The National Lottery. Proactively drive high in store standards and deliver key messages that support sales performance. Support retailers with training, compliance requirements and player protection standards through the Retail Training Centre (RTC). Develop a strong understanding of your territory, retailer performance, competitor activity and local market trends. Review your territory's performance against key KPIs and discuss outcomes with your line manager. Promote responsible play and ensure retailers meet player protection requirements. Development Drive your own development through the Retail Sales Academy (RSA) and your Level 4 Sales Executive Apprenticeship. Engage fully in all apprenticeship learning, coaching sessions and structured training modules. Work independently in the field while reporting progress, insights and development needs to your Retail Sales Manager. Training Plan (Apprenticeship) Training will be delivered through a combination of on-the-job experience and structured learning: Training primarily takes place across your assigned retail territory. You will receive ongoing coaching from your Retail Sales Manager and support from the Retail Sales Academy as well as your apprenticeship training provider. A minimum of 20% off the job training will be delivered through virtual learning, workshops and practical application related to your apprenticeship as well as on the job learning. Team meetings, development sessions and regional workshops may occasionally take place at central locations. Working Week Monday-Thursday: 9:00am-5:30pm Friday: 9:00am-5:00pm Total: 37 hours per week This is a field based role requiring daily travel across your assigned territory. Occasional flexibility may be needed to attend regional meetings or business events. What experience we're looking for You don't need previous sales experience to apply - that's what the apprenticeship is for. We're looking for people who are: Curious, eager to learn and ready to bring new ideas Confident engaging with people and building relationships Commercially aware with an interest in sales or retail Comfortable analysing numbers and spotting trends Able to deliver simple training messages with confidence IT literate and able to use tools to analyse performance In possession of a full UK driving licence with flexibility to travel Key Measures of Success Business Knowledge & Understanding Demonstrates a growing understanding of Allwyn, The National Lottery, and how the Retail Sales Team supports returns to Good Causes. Can explain key messages, brand purpose and the role of retailers with increasing confidence as learning progresses. Learning & Apprenticeship Progress Actively participates in all apprenticeship learning, workshops and off the job training. Completes learning modules, assignments and development milestones on time. Applies new knowledge and skills during store visits and team interactions. Seeks feedback, reflects on progress and shows commitment to personal growth. Commercial & Data Awareness Shows developing confidence in using tools to analyse sales performance. Begins to recognise trends, retailer challenges and growth opportunities with support. Uses data to inform conversations with retailers as capability grows. In Store Execution & Standards Supports retailers to deliver high in store standards, applying training and guidance learned through the apprenticeship. Demonstrates accuracy and consistency during store visits, with increasing independence. Communication & Relationship Building Builds positive relationships with retailers through clear communication and a professional, friendly approach. Shares key messages effectively and gains confidence in delivering simple training. Contributes positively to team meetings and cross territory collaboration. Responsibility, Organisation & Territory Management Manages time well, plans store visits effectively and adapts when priorities shift. Takes ownership of tasks, following through on agreed actions. Uses tools, systems and processes accurately while learning best practice. Player Protection & Compliance Understands and promotes responsible play standards. Supports retailers to meet compliance requirements, seeking guidance where needed. Career Progression On successful completion of the apprenticeship, you may progress into a permanent Retail Sales Executive role (subject to performance and business need). From there, development pathways include: Senior Retail Sales Executive Territory Manager Retail Sales Manager Wider opportunities in Commercial, Training, Insight or Head Office roles High performers will continue development through the Retail Sales Academy, supporting long term career growth. About us: We've developed ground breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Innovation - We pride ourselves on it! We're constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all. Giving back - Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence. Sustainability - Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this. Inclusion and accessibility - We are making all parts of The National Lottery inclusive - whether you play a game in a store or online. If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we'll be happy to help. Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks An inclusive reward offering with wellbeing at the centre At Allwyn, we've put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers. Company bonus scheme Matched pension contributions up to 8.5% 26 days annual leave + 2 Life Days (and bank holidays) Complimentary Private Medical Life Assurance Enhanced Maternity & Paternity leave £500 wellness allowance Access to nutritional advisor and personal trainers Discounted Health Assessments Complimentary Financial coaching
Service Advisor Full time permanent Monday to Friday and every other Saturday Salary £27,000- £30,000 DOE and uncapped commission We are recruiting on behalf of a well-established, family-run automotive business operating multiple franchised dealerships across East Anglia. Our client offers new and used vehicle sales alongside a full aftersales operation and is known for their people-first approach, investing in training, development, and long-term career progression. The Role An exciting opportunity has arisen to join a successful and busy aftersales team. Reporting to the Service Manager, the role plays a key part in delivering a high-quality, premium customer experience. Key Responsibilities Booking in service, maintenance and MOT work Welcoming customers and acting as their main point of contact Liaising closely with the workshop to ensure jobs are logged, prioritised and completed on time Maintaining accurate administration and strong daily organisation Working to manufacturer standards, KPIs and departmental targets Identifying opportunities to upsell products and services Supporting colleagues and contributing to a professional team environment What skills they are looking for Previous experience as a Service Advisor or in a customer-facing role Strong communication and organisational skills Comfortable working in a fast-paced, customer-focused environment Good IT skills and attention to detail Passion for delivering an exceptional customer experience Package & Benefits Monday to Friday, 08:00-17:30, plus every other Saturday Uncapped commission 25 days holiday plus bank holidays (rising to 28 with service) Accredited training and development Company pension Employee discounts Employee Assistance Programme Health & wellbeing support On-site parking If you are interested in this role, please apply with your up-to-date CV.
Apr 15, 2026
Full time
Service Advisor Full time permanent Monday to Friday and every other Saturday Salary £27,000- £30,000 DOE and uncapped commission We are recruiting on behalf of a well-established, family-run automotive business operating multiple franchised dealerships across East Anglia. Our client offers new and used vehicle sales alongside a full aftersales operation and is known for their people-first approach, investing in training, development, and long-term career progression. The Role An exciting opportunity has arisen to join a successful and busy aftersales team. Reporting to the Service Manager, the role plays a key part in delivering a high-quality, premium customer experience. Key Responsibilities Booking in service, maintenance and MOT work Welcoming customers and acting as their main point of contact Liaising closely with the workshop to ensure jobs are logged, prioritised and completed on time Maintaining accurate administration and strong daily organisation Working to manufacturer standards, KPIs and departmental targets Identifying opportunities to upsell products and services Supporting colleagues and contributing to a professional team environment What skills they are looking for Previous experience as a Service Advisor or in a customer-facing role Strong communication and organisational skills Comfortable working in a fast-paced, customer-focused environment Good IT skills and attention to detail Passion for delivering an exceptional customer experience Package & Benefits Monday to Friday, 08:00-17:30, plus every other Saturday Uncapped commission 25 days holiday plus bank holidays (rising to 28 with service) Accredited training and development Company pension Employee discounts Employee Assistance Programme Health & wellbeing support On-site parking If you are interested in this role, please apply with your up-to-date CV.
Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed term contract. As a CSBP, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer Success Department , you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts. Key Responsibilities Manage a portfolio of VIP customers , overseeing all products and solutions across each customer's IRIS accountancy software portfolio, typically supporting customers with annual spend in excess of £50,000. Develop strong, trusted-advisor relationships with customers and strategic partners, including senior stakeholders, to understand their goals and guide them towards successful outcomes. Act as the primary point of contact for customers, strategically managing day-to-day communication, coordinating IRIS resources, and owning issue resolution and escalations. Oversee the end-to-end customer journey, including onboarding, implementation, Go Live Reviews, adoption, and ongoing optimisation to ensure rapid time to value. Drive product adoption, customer satisfaction, retention, renewals, expansion, and advocacy by aligning IRIS solutions to customer needs. Maintain a deep and continually developing understanding of IRIS products, services, and roadmaps, advising customers on the most relevant features and best practices. Create, maintain, and deliver Customer Success Plans for each customer and partner, using Customer Tracker dashboards and Gainsight to monitor customer health, create Calls to Action, and manage risk. Deliver Quarterly Business Reviews (QBRs) in collaboration with Account and Channel Managers to review performance, value delivered, and future opportunities. Review adherence to operational SLAs and ensure appropriate success plans are in place to address any areas of non-compliance. Act as the voice of the customer , providing structured feedback to internal teams to improve products, services, and the overall customer experience. Support NPS and customer survey processes, ensuring customers are aware of and engaged with feedback initiatives. Maintain a strong understanding of customer contracts, subscriptions, and terms and conditions to maximise value for both the customer and IRIS. Identify upsell and cross-sell opportunities and contribute to lead generation in partnership with Sales and Channel teams. Deliver Customer Success KPIs, including time to value, retention, lifetime value (LTV), and growth. Experience & Qualifications Essential 4+ years' experience in Customer Success, Account Management, or a similar customer-facing role Proven ability to manage multiple strategic customers concurrently Strong project management and organisational skills Excellent relationship-building capabilities, including at senior stakeholder level Strong verbal and written communication skills, including presentations Ability to prioritise effectively in a fast-paced environment High attention to detail and strong problem-solving skills Resilience and adaptability when facing challenges Self-starter who can work independently while contributing to a team ? Desirable Experience with SaaS or accountancy software Familiarity with customer success platforms such as Gainsight Strong product knowledge or the ability to learn complex solutions quickly Why join IRIS Software Group? Join one of the leaders in UK Accountancy software at an exciting stage of growth with clear cut progression paths. Work for a certified Great Place to Work in every country we operate in. Join an inclusive environment where your ideas and experience can shape processes.
Apr 14, 2026
Contractor
Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed term contract. As a CSBP, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer Success Department , you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts. Key Responsibilities Manage a portfolio of VIP customers , overseeing all products and solutions across each customer's IRIS accountancy software portfolio, typically supporting customers with annual spend in excess of £50,000. Develop strong, trusted-advisor relationships with customers and strategic partners, including senior stakeholders, to understand their goals and guide them towards successful outcomes. Act as the primary point of contact for customers, strategically managing day-to-day communication, coordinating IRIS resources, and owning issue resolution and escalations. Oversee the end-to-end customer journey, including onboarding, implementation, Go Live Reviews, adoption, and ongoing optimisation to ensure rapid time to value. Drive product adoption, customer satisfaction, retention, renewals, expansion, and advocacy by aligning IRIS solutions to customer needs. Maintain a deep and continually developing understanding of IRIS products, services, and roadmaps, advising customers on the most relevant features and best practices. Create, maintain, and deliver Customer Success Plans for each customer and partner, using Customer Tracker dashboards and Gainsight to monitor customer health, create Calls to Action, and manage risk. Deliver Quarterly Business Reviews (QBRs) in collaboration with Account and Channel Managers to review performance, value delivered, and future opportunities. Review adherence to operational SLAs and ensure appropriate success plans are in place to address any areas of non-compliance. Act as the voice of the customer , providing structured feedback to internal teams to improve products, services, and the overall customer experience. Support NPS and customer survey processes, ensuring customers are aware of and engaged with feedback initiatives. Maintain a strong understanding of customer contracts, subscriptions, and terms and conditions to maximise value for both the customer and IRIS. Identify upsell and cross-sell opportunities and contribute to lead generation in partnership with Sales and Channel teams. Deliver Customer Success KPIs, including time to value, retention, lifetime value (LTV), and growth. Experience & Qualifications Essential 4+ years' experience in Customer Success, Account Management, or a similar customer-facing role Proven ability to manage multiple strategic customers concurrently Strong project management and organisational skills Excellent relationship-building capabilities, including at senior stakeholder level Strong verbal and written communication skills, including presentations Ability to prioritise effectively in a fast-paced environment High attention to detail and strong problem-solving skills Resilience and adaptability when facing challenges Self-starter who can work independently while contributing to a team ? Desirable Experience with SaaS or accountancy software Familiarity with customer success platforms such as Gainsight Strong product knowledge or the ability to learn complex solutions quickly Why join IRIS Software Group? Join one of the leaders in UK Accountancy software at an exciting stage of growth with clear cut progression paths. Work for a certified Great Place to Work in every country we operate in. Join an inclusive environment where your ideas and experience can shape processes.
Accountant - Accountancy Practice (Financial Accounts & Tax) Also searched as: Practice Accountant • Client Accountant • Accounts Senior (Practice) • Financial Accountant - Practice Location: Hall Green, Birmingham Salary: £30,000 - £35,000 + Benefits Job Type: Permanent Full-Time Fantastic Opportunity for an Experienced Practice Accountant Are you an experienced Accountant with strong accountancy practice experience? Whether you identify as a Practice Accountant , Client Accountant , Accounts Senior , or Financial Accountant (Practice) - this role could be a perfect fit. This long-established, friendly practice in Hall Green is expanding and looking for a confident, capable accountant who enjoys variety, autonomy, and working closely with a loyal SME client base. If you love accounts prep, tax compliance, and being a trusted advisor to clients, you'll feel right at home here. What You'll Be Doing Preparing annual accounts for limited companies, sole traders, partnerships, and self-employed clients Completing corporation tax returns , personal tax returns , and wider tax compliance Reviewing bookkeeping records and resolving client queries Supporting and supervising junior team members Building strong client relationships and acting as a trusted point of contact Ensuring high-quality, compliant work aligned with ICAEW-level standards What We're Looking For Strong accountancy practice experience is essential ACA / ACCA part-qualified , fully qualified , or qualified by experience Confident preparing limited company accounts , corporation tax , and self-assessment returns Excellent attention to detail and understanding of compliance requirements Supportive team player who enjoys helping junior colleagues develop Someone who thrives in a small, friendly, down-to-earth practice environment What's in It for You £30,000 - £35,000 depending on experience Supportive, welcoming team with a great reputation Genuine work-life balance Long-term stability and career progression Opportunity to take on more responsibility as the practice grows Ideal Job Titles Candidates Search For To maximise visibility, this role is perfect for people searching under: Accountant - Accountancy Practice Practice Accountant Client Accountant Accounts Senior (Practice) Financial Accountant - Practice Tax & Accounts Senior Practice Accounts Assistant / Semi-Senior Easily Commutable From Hall Green, Solihull, Shirley, Acocks Green, Moseley, Kings Heath, Yardley, Sparkhill, Edgbaston, Harborne, Selly Oak, Bournville, Northfield, Kings Norton, Rubery, Longbridge, Wythall, Hollywood, Dickens Heath, Knowle, Dorridge, Olton, Tyseley, Birmingham City Centre, Jewellery Quarter, Smethwick, Bearwood, Oldbury, West Bromwich, Halesowen, Stourbridge, Bromsgrove, Redditch, Sutton Coldfield, Tamworth, Lichfield, Coventry, and surrounding areas. How to Apply If you're an experienced practice accountant looking for a stable, friendly environment where your work truly matters, we'd love to hear from you. Apply today and take the next step in your accounting career. If you want, I can also create: a shorter CV-Library version a more formal ICAEW-style version a more sales-driven version to boost applications even further Just tell me the tone you want.
Apr 13, 2026
Full time
Accountant - Accountancy Practice (Financial Accounts & Tax) Also searched as: Practice Accountant • Client Accountant • Accounts Senior (Practice) • Financial Accountant - Practice Location: Hall Green, Birmingham Salary: £30,000 - £35,000 + Benefits Job Type: Permanent Full-Time Fantastic Opportunity for an Experienced Practice Accountant Are you an experienced Accountant with strong accountancy practice experience? Whether you identify as a Practice Accountant , Client Accountant , Accounts Senior , or Financial Accountant (Practice) - this role could be a perfect fit. This long-established, friendly practice in Hall Green is expanding and looking for a confident, capable accountant who enjoys variety, autonomy, and working closely with a loyal SME client base. If you love accounts prep, tax compliance, and being a trusted advisor to clients, you'll feel right at home here. What You'll Be Doing Preparing annual accounts for limited companies, sole traders, partnerships, and self-employed clients Completing corporation tax returns , personal tax returns , and wider tax compliance Reviewing bookkeeping records and resolving client queries Supporting and supervising junior team members Building strong client relationships and acting as a trusted point of contact Ensuring high-quality, compliant work aligned with ICAEW-level standards What We're Looking For Strong accountancy practice experience is essential ACA / ACCA part-qualified , fully qualified , or qualified by experience Confident preparing limited company accounts , corporation tax , and self-assessment returns Excellent attention to detail and understanding of compliance requirements Supportive team player who enjoys helping junior colleagues develop Someone who thrives in a small, friendly, down-to-earth practice environment What's in It for You £30,000 - £35,000 depending on experience Supportive, welcoming team with a great reputation Genuine work-life balance Long-term stability and career progression Opportunity to take on more responsibility as the practice grows Ideal Job Titles Candidates Search For To maximise visibility, this role is perfect for people searching under: Accountant - Accountancy Practice Practice Accountant Client Accountant Accounts Senior (Practice) Financial Accountant - Practice Tax & Accounts Senior Practice Accounts Assistant / Semi-Senior Easily Commutable From Hall Green, Solihull, Shirley, Acocks Green, Moseley, Kings Heath, Yardley, Sparkhill, Edgbaston, Harborne, Selly Oak, Bournville, Northfield, Kings Norton, Rubery, Longbridge, Wythall, Hollywood, Dickens Heath, Knowle, Dorridge, Olton, Tyseley, Birmingham City Centre, Jewellery Quarter, Smethwick, Bearwood, Oldbury, West Bromwich, Halesowen, Stourbridge, Bromsgrove, Redditch, Sutton Coldfield, Tamworth, Lichfield, Coventry, and surrounding areas. How to Apply If you're an experienced practice accountant looking for a stable, friendly environment where your work truly matters, we'd love to hear from you. Apply today and take the next step in your accounting career. If you want, I can also create: a shorter CV-Library version a more formal ICAEW-style version a more sales-driven version to boost applications even further Just tell me the tone you want.
Do you want long-term career opportunities in a fantastic, independent firm of Chartered Accountants? We have a brand-new opportunity for an experienced tax professional to join a large, Leeds Centre based firm as a Senior Tax Manager. The role will afford you the opportunity to progress to a Director position, securing your long-term career and enabling you to make a lasting impact on an independent firm. This firm offer a range of services to their varied client base, and they work with a wide variety of clients of many different sizes and industries. As a Senior Tax Manager, you will be responsible for: Acting as the second in command to the Tax Director, being involved in departmental and staff management. Corporate Tax compliance work for the firm's larger and more complex clients. Largely working on advisory projects such as: Succession planning for businesses Profit extraction Sales and acquisitions Group reorganisations Capital allowances planning Shares schemes and share valuations To qualify for this Senior Tax Manager role, ideally you will meet the following: ATT or CTA qualified or equivalent Significant experience working across Corporate Tax, Personal Tax, or both. Feel confident to hit the ground running as a Senior Tax Manager. What's on offer? Flexible working times Hybrid working Long-term career progression Life insurance Regular social events Additional annual leave at Christmas time Annual leave increasing with length of service Salary from £60,000 to £70,000 (negotiable) This role can be full time or part time (4 days a week minimum). If you are interested in this Senior Tax Manager role or would like any further information, please contact Leah Mason-Wilson at IPS Finance. IPS Finance has 45 years' experience in the Yorkshire accountancy recruitment market. We have built our business on long term relationships with both individuals and clients in all sectors, bringing real benefits to all concerned. Please visit the IPS Finance website to view the latest accountancy / finance and practice opportunities.
Apr 13, 2026
Full time
Do you want long-term career opportunities in a fantastic, independent firm of Chartered Accountants? We have a brand-new opportunity for an experienced tax professional to join a large, Leeds Centre based firm as a Senior Tax Manager. The role will afford you the opportunity to progress to a Director position, securing your long-term career and enabling you to make a lasting impact on an independent firm. This firm offer a range of services to their varied client base, and they work with a wide variety of clients of many different sizes and industries. As a Senior Tax Manager, you will be responsible for: Acting as the second in command to the Tax Director, being involved in departmental and staff management. Corporate Tax compliance work for the firm's larger and more complex clients. Largely working on advisory projects such as: Succession planning for businesses Profit extraction Sales and acquisitions Group reorganisations Capital allowances planning Shares schemes and share valuations To qualify for this Senior Tax Manager role, ideally you will meet the following: ATT or CTA qualified or equivalent Significant experience working across Corporate Tax, Personal Tax, or both. Feel confident to hit the ground running as a Senior Tax Manager. What's on offer? Flexible working times Hybrid working Long-term career progression Life insurance Regular social events Additional annual leave at Christmas time Annual leave increasing with length of service Salary from £60,000 to £70,000 (negotiable) This role can be full time or part time (4 days a week minimum). If you are interested in this Senior Tax Manager role or would like any further information, please contact Leah Mason-Wilson at IPS Finance. IPS Finance has 45 years' experience in the Yorkshire accountancy recruitment market. We have built our business on long term relationships with both individuals and clients in all sectors, bringing real benefits to all concerned. Please visit the IPS Finance website to view the latest accountancy / finance and practice opportunities.
Careline Advisor - Multilingual Speaker Job Description Job Title: Careline Advisor - Multilingual Speaker Clients: Danone Salary: £29,500 Location: Konecta, UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am - 4pm / Saturday 8am-1pm Main Purpose of Role As a Careline Advisor, you will be responsible for delivering excellent customer care and support to Benelux Danone consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of Danone products, and will handle queries and consumer complaints about these products and their consumption. At the core of the multi-skilled "One Danone Careline" team, you will work alongside fluent subject matter experts, as well as quality and knowledge specialists, to ensure that Danone consumers receive the quality of care expected while following Danone procedures and quality processes. You will also be responsible for all customer interactions through social media channels. Your main focus will be to handle consumer queries and concerns across platforms such as Facebook and Instagram, ensuring timely and effective resolution of issues. You will support the day to day social media operations, including proactive and reactive conversation of specific brands, providing best in class service to the client. You will be responsible for publishing, monitoring and moderating social engagement, including the response and handling of complaints received on various social and digital channels in line with our brand tone of voice. The role requires you to be a fluent French and Dutch speaker, to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities. We are looking for people who are flexible and positive to join our team embracing Konecta's values and representing this well loved client. Skill Required Fluent French and Dutch speaker Ability to communicate effectively and empathically with a wide range of consumers and members of the public Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Strong interest in food and foods for special medical purposes IT skills: ability to use Google Suite and Microsoft Office, strong typing skills; CRM knowledge such as Salesforce is a plus Flexible to work shifts Self motivated and a team player To have fun at work! Who are Konecta UK? We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500+ Apprenticeships qualifications and career flight path schemes Perk Box: Recognition and reward schemes Cycle to work scheme Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Please note that whilst you will be supporting the Danone contract, whose opening hours are 7.30am - 4pm Monday to Friday and 8am - 1pm Saturday, your Konecta contracted hours will be 8am - 8pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business. Systems & Training Full training will be given by Konecta and will include supporting ongoing training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training. Achievement results and opportunity for Growth The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help "raise the bar" in terms of customer experience. Careline Advisors are required to meet established individual SMART objectives as set. Targets will be confirmed, but will include productivity, customer satisfaction, data capture accuracy and call quality targets. These will be communicated by the Team Leader (on behalf of the client). Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.
Apr 13, 2026
Full time
Careline Advisor - Multilingual Speaker Job Description Job Title: Careline Advisor - Multilingual Speaker Clients: Danone Salary: £29,500 Location: Konecta, UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am - 4pm / Saturday 8am-1pm Main Purpose of Role As a Careline Advisor, you will be responsible for delivering excellent customer care and support to Benelux Danone consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of Danone products, and will handle queries and consumer complaints about these products and their consumption. At the core of the multi-skilled "One Danone Careline" team, you will work alongside fluent subject matter experts, as well as quality and knowledge specialists, to ensure that Danone consumers receive the quality of care expected while following Danone procedures and quality processes. You will also be responsible for all customer interactions through social media channels. Your main focus will be to handle consumer queries and concerns across platforms such as Facebook and Instagram, ensuring timely and effective resolution of issues. You will support the day to day social media operations, including proactive and reactive conversation of specific brands, providing best in class service to the client. You will be responsible for publishing, monitoring and moderating social engagement, including the response and handling of complaints received on various social and digital channels in line with our brand tone of voice. The role requires you to be a fluent French and Dutch speaker, to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities. We are looking for people who are flexible and positive to join our team embracing Konecta's values and representing this well loved client. Skill Required Fluent French and Dutch speaker Ability to communicate effectively and empathically with a wide range of consumers and members of the public Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Strong interest in food and foods for special medical purposes IT skills: ability to use Google Suite and Microsoft Office, strong typing skills; CRM knowledge such as Salesforce is a plus Flexible to work shifts Self motivated and a team player To have fun at work! Who are Konecta UK? We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500+ Apprenticeships qualifications and career flight path schemes Perk Box: Recognition and reward schemes Cycle to work scheme Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Please note that whilst you will be supporting the Danone contract, whose opening hours are 7.30am - 4pm Monday to Friday and 8am - 1pm Saturday, your Konecta contracted hours will be 8am - 8pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business. Systems & Training Full training will be given by Konecta and will include supporting ongoing training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training. Achievement results and opportunity for Growth The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help "raise the bar" in terms of customer experience. Careline Advisors are required to meet established individual SMART objectives as set. Targets will be confirmed, but will include productivity, customer satisfaction, data capture accuracy and call quality targets. These will be communicated by the Team Leader (on behalf of the client). Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.
A leading commercial enterprise in Portsmouth is seeking a Service Advisor to join their busy aftersales team. The successful candidate will provide professional customer support and handle queries efficiently as the first point of contact. Ideal applicants will have excellent communication skills and a customer service background. The role involves managing workshop schedules and client interactions in a fast-paced environment. The company offers competitive benefits including a pension scheme, employee assistance programs, and career development opportunities.
Apr 13, 2026
Full time
A leading commercial enterprise in Portsmouth is seeking a Service Advisor to join their busy aftersales team. The successful candidate will provide professional customer support and handle queries efficiently as the first point of contact. Ideal applicants will have excellent communication skills and a customer service background. The role involves managing workshop schedules and client interactions in a fast-paced environment. The company offers competitive benefits including a pension scheme, employee assistance programs, and career development opportunities.
Overview Job Title: Dutch Speaking Careline Advisor Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm Salary: £14.18 per hour Main Purpose of Role As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance. Core duties Answer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs. Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact. Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary. Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey. Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information. Team and environment This position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential. You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client. Qualifications and skills Fluent written and spoken French OR Dutch (mandatory) Ability to communicate effectively and empathically with a wide range of consumers and members of the public Excellent written and verbal skills Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Childcare experience or a strong interest in early years preferable IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plus Flexible to work shifts Self-motivated and a team player To have fun at work! Additional recall-specific requirements Experience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable). The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers. Strong data-entry skills with an eye for detail and the ability to document information accurately. Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls. A professional phone manner and the ability to handle sensitive information confidentially. About Konecta UK We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Perkbox points Cycle to work scheme
Apr 13, 2026
Full time
Overview Job Title: Dutch Speaking Careline Advisor Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm Salary: £14.18 per hour Main Purpose of Role As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance. Core duties Answer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs. Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact. Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary. Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey. Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information. Team and environment This position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential. You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client. Qualifications and skills Fluent written and spoken French OR Dutch (mandatory) Ability to communicate effectively and empathically with a wide range of consumers and members of the public Excellent written and verbal skills Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Childcare experience or a strong interest in early years preferable IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plus Flexible to work shifts Self-motivated and a team player To have fun at work! Additional recall-specific requirements Experience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable). The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers. Strong data-entry skills with an eye for detail and the ability to document information accurately. Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls. A professional phone manner and the ability to handle sensitive information confidentially. About Konecta UK We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Perkbox points Cycle to work scheme
Overview Job Title: Dutch Speaking Careline Advisor Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm Salary: £14.18 per hour Main Purpose of Role As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance. Core duties Answer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs. Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact. Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary. Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey. Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information. Team and environment This position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential. You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client. Qualifications and skills Fluent written and spoken French OR Dutch (mandatory) Ability to communicate effectively and empathically with a wide range of consumers and members of the public Excellent written and verbal skills Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Childcare experience or a strong interest in early years preferable IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plus Flexible to work shifts Self-motivated and a team player To have fun at work! Additional recall-specific requirements Experience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable). The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers. Strong data-entry skills with an eye for detail and the ability to document information accurately. Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls. A professional phone manner and the ability to handle sensitive information confidentially. About Konecta UK We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Perkbox points Cycle to work scheme
Apr 12, 2026
Full time
Overview Job Title: Dutch Speaking Careline Advisor Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF Hours: 40 hours per week Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm Salary: £14.18 per hour Main Purpose of Role As a Careline Advisor (Benelux Recall Support), you will be responsible for delivering the highest level of customer care to consumers in Benelux markets affected by Danone's Specialised Nutrition product recall. You will act as the first point of contact for recall-related enquiries from French-speaking or Dutch-speaking consumers, handling inbound calls and written contacts with empathy, accuracy, and regulatory compliance. Core duties Answer inbound calls from Benelux consumers regarding the product recall, taking full ownership of each interaction and providing clear, accurate guidance in French or Dutch. Respond to recall-related emails and written enquiries, using accurate and compliant information tailored to individual needs. Logging and processing cases in the case management system with meticulous attention to detail, ensuring traceability of each consumer contact. Arranging sample returns and resolutions in line with Danone's recall policy and liaising with logistics teams where necessary. Escalating complexe or sensitive cases promptly to the appropriate nutrition, quality or regulatory teams while maintaining ownership of the consumer journey. Working closely with subject matter experts, quality specialists and regulatory colleagues to ensure compliance with recall procedures and accurate dissemination of information. Team and environment This position sits within the multi-skilled "One Danone Careline" team. You will be supported by nutrition and healthcare specialists, as well as quality and knowledge experts, to ensure consumers receive the quality of care expected while following Danone's procedures and regulatory obligations. Given that the recall affects products used by infants and vulnerable consumers, an empathetic and calm demeanor is essential. You will need excellent interpersonal skills and the ability to respond to consumers and parents in a caring, professional and friendly manner. We are looking for people who are flexible and positive to join our team by embracing Konecta's values and representing this well-loved client. Qualifications and skills Fluent written and spoken French OR Dutch (mandatory) Ability to communicate effectively and empathically with a wide range of consumers and members of the public Excellent written and verbal skills Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions Customer care experience, preferably within the food industry sector Childcare experience or a strong interest in early years preferable IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM knowledge such as Salesforce will be a plus Flexible to work shifts Self-motivated and a team player To have fun at work! Additional recall-specific requirements Experience working in a high-volume customer service environment where accuracy and compliance are critical (experience of product recalls or regulated sectors is desirable). The ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers. Strong data-entry skills with an eye for detail and the ability to document information accurately. Awareness of, or willingness to learn about, food safety and regulatory requirements relating to product recalls. A professional phone manner and the ability to handle sensitive information confidentially. About Konecta UK We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 + Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Perkbox points Cycle to work scheme
As a member of the Imperial Service Team, you'll manage and grow a complex client portfolio through key relationship management, creating comprehensive financial plans and providing exceptional client service. As a Senior Financial Planner, you'll expertly deliver on CIBC's Imperial Service approach, taking responsibility for a large portfolio and helping clients plan for today's needs and tomorrow's goals. You'll mentor a team of advisors to problem solve and provide comprehensive financial advice, help clients to secure their futures, own homes, and set up businesses. You're flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you're flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time. How you'll succeed Client engagement - Focus on each client experience and connect on a personal level to make every interaction meaningful. Enhance relationships by delivering trusted investment advice and creating complex financial plans. Cultivate your network to establish new client relationships. Business expertise - Become an expert in local market trends and potential client bases, create a comprehensive sales plan that will convert leads into new clients. Use your strong relationship building and networking skills to create connections, generate opportunities, and deliver bottom line results. Leverage your experience in investment, retirement, and credit planning to provide a comprehensive and personalized plan that will result in satisfied, loyal clients and increased referrals. Leading and mentoring - As a seasoned financial professional, provide coaching and support to a team of advisors. Work as one team and support the team as they make informed choices that benefit both the client and CIBC. Who you are You put our clients first . You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. Your influence makes a difference . You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You act like an owner . You thrive when you're empowered to take initiative, go above and beyond, and deliver results. You are a caring and accountable leader . You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams. You're goal oriented . You're motivated by accomplishing your goals and delivering your best to make a difference. You're motivated by collective success . You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. You have a postsecondary degree/diploma and/or 4 years of relevant experience. You're a certified professional. Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID). You have current accreditation and good standing for CIRO-ID licensing. You're a certified professional (Quebec) . You have current accreditation and good standing in AMF licensing; Successful completion of Canadian Investment Funds Course (CIFC) or the Canadian Securities Course (CSC) to support AMF (Autorité des Marchés Financiers) licensing, and Registered Retirement Consultant (RRC). It's an asset if you've completed CSI/ICB Investment and Taxation Fundamentals Course - Quebec (0774) and CSI/ICB Legal & Ethical Aspects of Financial Planning Course (0790). Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program , defined benefit pension plan , an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
Apr 11, 2026
Full time
As a member of the Imperial Service Team, you'll manage and grow a complex client portfolio through key relationship management, creating comprehensive financial plans and providing exceptional client service. As a Senior Financial Planner, you'll expertly deliver on CIBC's Imperial Service approach, taking responsibility for a large portfolio and helping clients plan for today's needs and tomorrow's goals. You'll mentor a team of advisors to problem solve and provide comprehensive financial advice, help clients to secure their futures, own homes, and set up businesses. You're flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you're flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time. How you'll succeed Client engagement - Focus on each client experience and connect on a personal level to make every interaction meaningful. Enhance relationships by delivering trusted investment advice and creating complex financial plans. Cultivate your network to establish new client relationships. Business expertise - Become an expert in local market trends and potential client bases, create a comprehensive sales plan that will convert leads into new clients. Use your strong relationship building and networking skills to create connections, generate opportunities, and deliver bottom line results. Leverage your experience in investment, retirement, and credit planning to provide a comprehensive and personalized plan that will result in satisfied, loyal clients and increased referrals. Leading and mentoring - As a seasoned financial professional, provide coaching and support to a team of advisors. Work as one team and support the team as they make informed choices that benefit both the client and CIBC. Who you are You put our clients first . You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. Your influence makes a difference . You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You act like an owner . You thrive when you're empowered to take initiative, go above and beyond, and deliver results. You are a caring and accountable leader . You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams. You're goal oriented . You're motivated by accomplishing your goals and delivering your best to make a difference. You're motivated by collective success . You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. You have a postsecondary degree/diploma and/or 4 years of relevant experience. You're a certified professional. Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID). You have current accreditation and good standing for CIRO-ID licensing. You're a certified professional (Quebec) . You have current accreditation and good standing in AMF licensing; Successful completion of Canadian Investment Funds Course (CIFC) or the Canadian Securities Course (CSC) to support AMF (Autorité des Marchés Financiers) licensing, and Registered Retirement Consultant (RRC). It's an asset if you've completed CSI/ICB Investment and Taxation Fundamentals Course - Quebec (0774) and CSI/ICB Legal & Ethical Aspects of Financial Planning Course (0790). Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program , defined benefit pension plan , an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
