Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 18, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
An exciting opportunity has arisen for a Student Support Advisor to join our team. Based at our new Milton Keynes office, you will be responsible for providing excellent sales/customer support throughout the entire customer journey from prospect, lead, conversion, payment and enrolment of our online courses. The working hours are 05:00 - 13:00 Monday, Tuesday, Thursday and 09:00 - 17:00 Saturday and Sunday, with every Wednesday and Friday off. This crucial role will co-ordinate between potential students and the university, ensuring a smooth, first-class journey from enquiry to enrolment. Being adept at building rapport with potential students and internal stakeholders will be essential to the fulfilment of the role. You will be responsible for tracking, driving and managing leads generated through various marketing and social media channels and converting leads into enrolled earners, while maintaining customer contact lists, updating details and the nature of interactions within the GrowCo Enquiry Management System (CRM). Student Support Advisors will need to understand the University's full product and service offer and operate with a high degree of accuracy while informing enquirers about course choices, run times, payments methods and sources of support, to ultimately to lead to a sale. Our Successful Candidate A result's focused, target driven individual with a proven record of accomplishment in sales with experience of selling online products or services, ideally educational programmes. You will have experience working in a similar target based commercial/educational sales role achieving ambitious performance targets selling high value and complex services to a variety of customers. A track record of successfully meeting sales quotas, preferably over the phone or via social media channels. High level of proficiency in the use of CRM systems and related software, telephone systems and social messaging platforms. Outstanding persuasion and influencing skills (including oral, written and presentation skills) with the ability to build strong relationships with key stake holders, influence, and debate at senior levels, to get the right result. At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process. Each application is reviewed with care and attention to your unique experience, skills, and achievements. If your application is shortlisted, a friendly member of our team will be in touch within 48 hours. Previously registered with us? We'd love to hear from you-please feel free to get in touch directly about this opportunity
Feb 17, 2026
Seasonal
An exciting opportunity has arisen for a Student Support Advisor to join our team. Based at our new Milton Keynes office, you will be responsible for providing excellent sales/customer support throughout the entire customer journey from prospect, lead, conversion, payment and enrolment of our online courses. The working hours are 05:00 - 13:00 Monday, Tuesday, Thursday and 09:00 - 17:00 Saturday and Sunday, with every Wednesday and Friday off. This crucial role will co-ordinate between potential students and the university, ensuring a smooth, first-class journey from enquiry to enrolment. Being adept at building rapport with potential students and internal stakeholders will be essential to the fulfilment of the role. You will be responsible for tracking, driving and managing leads generated through various marketing and social media channels and converting leads into enrolled earners, while maintaining customer contact lists, updating details and the nature of interactions within the GrowCo Enquiry Management System (CRM). Student Support Advisors will need to understand the University's full product and service offer and operate with a high degree of accuracy while informing enquirers about course choices, run times, payments methods and sources of support, to ultimately to lead to a sale. Our Successful Candidate A result's focused, target driven individual with a proven record of accomplishment in sales with experience of selling online products or services, ideally educational programmes. You will have experience working in a similar target based commercial/educational sales role achieving ambitious performance targets selling high value and complex services to a variety of customers. A track record of successfully meeting sales quotas, preferably over the phone or via social media channels. High level of proficiency in the use of CRM systems and related software, telephone systems and social messaging platforms. Outstanding persuasion and influencing skills (including oral, written and presentation skills) with the ability to build strong relationships with key stake holders, influence, and debate at senior levels, to get the right result. At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process. Each application is reviewed with care and attention to your unique experience, skills, and achievements. If your application is shortlisted, a friendly member of our team will be in touch within 48 hours. Previously registered with us? We'd love to hear from you-please feel free to get in touch directly about this opportunity
Shape the future of client relationships in print and document solutions Step into a role where you'll become the trusted advisor clients rely on. This isn't about chasing sales targets it's about delivering excellence and building lasting partnerships that make a real difference. What you'll be doing You'll manage the complete delivery of print, document flow and managed mail solutions across diverse client projects. Working closely with people sits at the heart of everything you do. Act as the primary point of contact and trusted advisor for client accounts Deliver projects from start to finish, ensuring every detail meets exacting standards Build strong, lasting relationships that turn clients into advocates Coordinate mail, document and print solutions with your keen eye for perfection What we are looking for You'll bring proven experience in account management, customer success or client delivery roles. Print, mail, document or similar industry experience is required. Strong organisational skills and attention to detail are essential. You're someone who won't be satisfied unless everything is perfect. The role details Job title: Client Account Manager Delivery (Non-sales) Location: London, east central. 5 days a week in the office, then hybrid after probation period (2 days a week from home / 3 office) Salary: £35K - £40K Basic + Benefits package Ready to become the trusted advisor clients depend on? If you're passionate about building relationships and delivering exceptional results, this role offers the perfect platform to showcase your expertise. Hit the apply now button or get in touch for more details. We hope to hear from you soon.
Feb 17, 2026
Full time
Shape the future of client relationships in print and document solutions Step into a role where you'll become the trusted advisor clients rely on. This isn't about chasing sales targets it's about delivering excellence and building lasting partnerships that make a real difference. What you'll be doing You'll manage the complete delivery of print, document flow and managed mail solutions across diverse client projects. Working closely with people sits at the heart of everything you do. Act as the primary point of contact and trusted advisor for client accounts Deliver projects from start to finish, ensuring every detail meets exacting standards Build strong, lasting relationships that turn clients into advocates Coordinate mail, document and print solutions with your keen eye for perfection What we are looking for You'll bring proven experience in account management, customer success or client delivery roles. Print, mail, document or similar industry experience is required. Strong organisational skills and attention to detail are essential. You're someone who won't be satisfied unless everything is perfect. The role details Job title: Client Account Manager Delivery (Non-sales) Location: London, east central. 5 days a week in the office, then hybrid after probation period (2 days a week from home / 3 office) Salary: £35K - £40K Basic + Benefits package Ready to become the trusted advisor clients depend on? If you're passionate about building relationships and delivering exceptional results, this role offers the perfect platform to showcase your expertise. Hit the apply now button or get in touch for more details. We hope to hear from you soon.
Start Date: 23/02/2026 Where : BT Glasgow Contact Centre - Alexander Bain House Full Time: Permanent Salary: £25.087 rising to £25.684 after 8 months, plus uncapped commission Sales Advisor Whats in it for you Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme Online GP: Access to a private GP 24/7 for you and your immediate family Paid Ca click apply for full job details
Feb 17, 2026
Full time
Start Date: 23/02/2026 Where : BT Glasgow Contact Centre - Alexander Bain House Full Time: Permanent Salary: £25.087 rising to £25.684 after 8 months, plus uncapped commission Sales Advisor Whats in it for you Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme Online GP: Access to a private GP 24/7 for you and your immediate family Paid Ca click apply for full job details
FRENCH SELECTION (FS) German speaking Customer Service Advisor Location: Wigan Hybrid working Salary: Up to 29,000 per annum plus great benefits Ref: 4296GC To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4296GC The Company: A diversified manufacturer and supplier who combine innovation and sustainability in their business practice Main Duties: Working as part of a dynamic team, you will be the main point of contact for customers and manage the order process from initial enquiry to delivery. The Role: - Handle customer enquiries and complaints gathering necessary information coordinating with internal teams ensuring timely, professional responses. - Build and maintain strong customer relationships (internal and external), acting as a key point of contact for key accounts and Sales Managers. - Manage the full sales-order lifecycle from order entry and quotations to shipment tracking, delivery updates and issue resolution. - Monitor and manage open orders liaising with internal departments - Identify and action any special client shipping requirements - Escalate enquiries as needed to the Team leader - To provide proactive assistance to the team and other departments within the company as needed The Candidate: - Fluent German (written and spoken) - Essential - Experience in a customer service role is preferred - Exceptional organisational skills and attention to detail - Proactive, confident and dynamic personality - Excellent communication skills and a team player - Computer literate (with experience in SAP an advantage) The salary: up to 29,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Feb 17, 2026
Full time
FRENCH SELECTION (FS) German speaking Customer Service Advisor Location: Wigan Hybrid working Salary: Up to 29,000 per annum plus great benefits Ref: 4296GC To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4296GC The Company: A diversified manufacturer and supplier who combine innovation and sustainability in their business practice Main Duties: Working as part of a dynamic team, you will be the main point of contact for customers and manage the order process from initial enquiry to delivery. The Role: - Handle customer enquiries and complaints gathering necessary information coordinating with internal teams ensuring timely, professional responses. - Build and maintain strong customer relationships (internal and external), acting as a key point of contact for key accounts and Sales Managers. - Manage the full sales-order lifecycle from order entry and quotations to shipment tracking, delivery updates and issue resolution. - Monitor and manage open orders liaising with internal departments - Identify and action any special client shipping requirements - Escalate enquiries as needed to the Team leader - To provide proactive assistance to the team and other departments within the company as needed The Candidate: - Fluent German (written and spoken) - Essential - Experience in a customer service role is preferred - Exceptional organisational skills and attention to detail - Proactive, confident and dynamic personality - Excellent communication skills and a team player - Computer literate (with experience in SAP an advantage) The salary: up to 29,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Start Date - 23/03/2026 If you're a natural when it comes to connecting with people - building relationships and understanding their needs - you could be a great fit for a Sales Advisor role with EE. At EE, we're harnessing the power of technology to bring people together and change their lives for the better. Join our location Sales Team and you'll play a part in this by talking to customers over the phone and helping them choose the right products and services. It's a chance to make a meaningful impact in a fun, fast-moving environment. You don't need sales experience to join us. We look for people who are resilient and driven, who've proved they can achieve their targets at work. We'll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success. We understand that life is always changing, so we help our people work flexibly - for example, allowing you to schedule your own breaks or bank time to take off so you don't miss important events or appointments. What's in it for you? Competitive Salary : Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme Online GP : Access to a private GP 24/7 for you and your immediate family , at no cost to you Paid Carer's Leave : Market - leading carers leave with up to 2 weeks off to support colleagues caring for family or friends. Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks' full pay and 8 weeks' half pay in the first year. Huge Discounts : Save on EE & BT products, including mobile and broadband. Career Development : Support in achieving the career you want without limits. Season Ticket Travel Loan : Funds for your travel to and from work. Volunteering Days : Give back to your local community. Optional Private Healthcare and Dental : Protection for you and your family. At EE we aim to look after both our colleagues and our customers. As this role is regulated, anyone that applies will be subject to a bankruptcy and criminal record check. Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at
Feb 17, 2026
Full time
Start Date - 23/03/2026 If you're a natural when it comes to connecting with people - building relationships and understanding their needs - you could be a great fit for a Sales Advisor role with EE. At EE, we're harnessing the power of technology to bring people together and change their lives for the better. Join our location Sales Team and you'll play a part in this by talking to customers over the phone and helping them choose the right products and services. It's a chance to make a meaningful impact in a fun, fast-moving environment. You don't need sales experience to join us. We look for people who are resilient and driven, who've proved they can achieve their targets at work. We'll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success. We understand that life is always changing, so we help our people work flexibly - for example, allowing you to schedule your own breaks or bank time to take off so you don't miss important events or appointments. What's in it for you? Competitive Salary : Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme Online GP : Access to a private GP 24/7 for you and your immediate family , at no cost to you Paid Carer's Leave : Market - leading carers leave with up to 2 weeks off to support colleagues caring for family or friends. Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks' full pay and 8 weeks' half pay in the first year. Huge Discounts : Save on EE & BT products, including mobile and broadband. Career Development : Support in achieving the career you want without limits. Season Ticket Travel Loan : Funds for your travel to and from work. Volunteering Days : Give back to your local community. Optional Private Healthcare and Dental : Protection for you and your family. At EE we aim to look after both our colleagues and our customers. As this role is regulated, anyone that applies will be subject to a bankruptcy and criminal record check. Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at
Our client, a leading business in the Financial Services industry is seeking a Client Services Advisor to join their team on a full-time, permanent basis. Due to an exciting period of growth our client is looking for a customer-focused individual to join their team where you will be liaising with existing customers, discussing their current situations whilst outlining the best and most suitable products moving forward. This is the ideal opportunity for someone with previous customer service experience either from a Retail or office background, ideally from a Financial Services background or similar. This would also be the ideal role for someone with a background in Sales or a role where you re used to liaising with customers on a regular basis. Key Responsibilities Answering inbound and making outbound calls to clients Dealing with enquiries via email and acting as the first point of contact for queries Act as the first point of contact for any customers with any product-related queries whilst liaising with other departments within the business Updating and taking notes in internal systems and databases Taking payments over the phone from customers Liaise with third parties such as Mortgage Brokers and Solicitors to confirm client details Chasing other departments for outstanding documentation Key Experience: Previous customer service experience either in an office environment, either in a customer service or sales role would be ideal Good communicator, confident liaising with colleagues, third parties and clients of all levels Able to work both independently and as part of a team Confident updating internal systems Able to work in an ever-changing environment, working towards tight deadlines whilst ensuring accuracy and attention to detail at all times Excellent customer service skills, confident being the first point of contact for queries This is a fantastic opportunity for a Customer Service Adviser to join a thriving business who are leaders in the Financial Services industry. This would be a great role for someone looking to transition their experience in to a Financial Services role or someone looking to move into a customer-focused position. CVs are being reviewed so please apply now for immediate consideration.
Feb 17, 2026
Full time
Our client, a leading business in the Financial Services industry is seeking a Client Services Advisor to join their team on a full-time, permanent basis. Due to an exciting period of growth our client is looking for a customer-focused individual to join their team where you will be liaising with existing customers, discussing their current situations whilst outlining the best and most suitable products moving forward. This is the ideal opportunity for someone with previous customer service experience either from a Retail or office background, ideally from a Financial Services background or similar. This would also be the ideal role for someone with a background in Sales or a role where you re used to liaising with customers on a regular basis. Key Responsibilities Answering inbound and making outbound calls to clients Dealing with enquiries via email and acting as the first point of contact for queries Act as the first point of contact for any customers with any product-related queries whilst liaising with other departments within the business Updating and taking notes in internal systems and databases Taking payments over the phone from customers Liaise with third parties such as Mortgage Brokers and Solicitors to confirm client details Chasing other departments for outstanding documentation Key Experience: Previous customer service experience either in an office environment, either in a customer service or sales role would be ideal Good communicator, confident liaising with colleagues, third parties and clients of all levels Able to work both independently and as part of a team Confident updating internal systems Able to work in an ever-changing environment, working towards tight deadlines whilst ensuring accuracy and attention to detail at all times Excellent customer service skills, confident being the first point of contact for queries This is a fantastic opportunity for a Customer Service Adviser to join a thriving business who are leaders in the Financial Services industry. This would be a great role for someone looking to transition their experience in to a Financial Services role or someone looking to move into a customer-focused position. CVs are being reviewed so please apply now for immediate consideration.
SENIOR ASSOCIATE (COMMERCIAL / IP) Competitive Salary + Bonus Southampton / Winchester / Bournemouth Hybrid Working, Healthcare, Generous Holiday The Job A leading South Coast law firm is seeking a Senior Associate (minimum 5 years PQE) to join its well-established and growing Commercial team. This is an excellent opportunity to join one of the largest commercial teams in the region, with a strong reputation for high-quality IP and commercial advisory work. The successful candidate will play a key role in developing the firm s IP offering, including oversight of its in-house international trade mark practice. The role can be based in Southampton, Winchester or Bournemouth. Key responsibilities include: Managing trade mark prosecution work from application through to registration, including oppositions and appeals Navigating UK and EU IPO processes and procedures Supervising a CITMA-qualified trademark paralegal within the in-house trade mark practice Negotiating and drafting a wide range of IP agreements (licensing, assignment, ownership arrangements) Advising start-ups and established businesses on protection and commercialisation of IP rights Drafting and reviewing commercial agreements including: Software licensing (traditional and SaaS) IT support and maintenance agreements IT integration agreements Distribution, agency and franchise agreements Services agreements Advising on trademarks, designs, copyright and general IP strategy (with working knowledge of patents) Supporting IP dispute matters, including drafting pleadings, liaising with counsel and settlement negotiations Actively contributing to business development and winning new work Supporting and mentoring junior team members This is a senior role offering significant responsibility, high-quality work and genuine progression potential. The Candidate Minimum 5 years PQE (flexibility considered for the right candidate) Strong and demonstrable experience in IP law, particularly trade mark prosecution Detailed knowledge of UK and EU IPO procedures Experience supervising junior team members or support staff Expertise in negotiating and drafting IP and commercial agreements Experience in IP dispute work Broad knowledge of commercial law International experience (pre-Brexit) advantageous Commercially astute with strong business development skills Willingness to contribute to blogs, seminars and training initiatives Excellent drafting, negotiation and communication skills The Package Competitive salary Bonus scheme Hybrid working Clear career progression pathway Generous holiday allowance Healthcare provision City centre office locations Active social and charity initiatives Stay up to date with the latest opportunities from Modus Talent by registering on our website: (url removed) and following us on LinkedIn. Modus Talent is a specialist recruitment consultancy focused on delivering high-quality permanent recruitment solutions across professional and commercial functions. We work closely with businesses to support hires across finance, business support, sales, marketing, operations and leadership roles, partnering with clients on both individual appointments and long-term hiring strategies. Our approach is methodical, consultative and tailored offering more than just CVs. Our services include bespoke recruitment solutions, targeted search and selection, candidate profiling, market insight, and end-to-end recruitment support designed to create lasting placements for both clients and candidates. To find out how Modus Talent can support your next career move or help you secure the right hire for your business, please visit (url removed) or contact our team on (phone number removed) to arrange a confidential conversation.
Feb 17, 2026
Full time
SENIOR ASSOCIATE (COMMERCIAL / IP) Competitive Salary + Bonus Southampton / Winchester / Bournemouth Hybrid Working, Healthcare, Generous Holiday The Job A leading South Coast law firm is seeking a Senior Associate (minimum 5 years PQE) to join its well-established and growing Commercial team. This is an excellent opportunity to join one of the largest commercial teams in the region, with a strong reputation for high-quality IP and commercial advisory work. The successful candidate will play a key role in developing the firm s IP offering, including oversight of its in-house international trade mark practice. The role can be based in Southampton, Winchester or Bournemouth. Key responsibilities include: Managing trade mark prosecution work from application through to registration, including oppositions and appeals Navigating UK and EU IPO processes and procedures Supervising a CITMA-qualified trademark paralegal within the in-house trade mark practice Negotiating and drafting a wide range of IP agreements (licensing, assignment, ownership arrangements) Advising start-ups and established businesses on protection and commercialisation of IP rights Drafting and reviewing commercial agreements including: Software licensing (traditional and SaaS) IT support and maintenance agreements IT integration agreements Distribution, agency and franchise agreements Services agreements Advising on trademarks, designs, copyright and general IP strategy (with working knowledge of patents) Supporting IP dispute matters, including drafting pleadings, liaising with counsel and settlement negotiations Actively contributing to business development and winning new work Supporting and mentoring junior team members This is a senior role offering significant responsibility, high-quality work and genuine progression potential. The Candidate Minimum 5 years PQE (flexibility considered for the right candidate) Strong and demonstrable experience in IP law, particularly trade mark prosecution Detailed knowledge of UK and EU IPO procedures Experience supervising junior team members or support staff Expertise in negotiating and drafting IP and commercial agreements Experience in IP dispute work Broad knowledge of commercial law International experience (pre-Brexit) advantageous Commercially astute with strong business development skills Willingness to contribute to blogs, seminars and training initiatives Excellent drafting, negotiation and communication skills The Package Competitive salary Bonus scheme Hybrid working Clear career progression pathway Generous holiday allowance Healthcare provision City centre office locations Active social and charity initiatives Stay up to date with the latest opportunities from Modus Talent by registering on our website: (url removed) and following us on LinkedIn. Modus Talent is a specialist recruitment consultancy focused on delivering high-quality permanent recruitment solutions across professional and commercial functions. We work closely with businesses to support hires across finance, business support, sales, marketing, operations and leadership roles, partnering with clients on both individual appointments and long-term hiring strategies. Our approach is methodical, consultative and tailored offering more than just CVs. Our services include bespoke recruitment solutions, targeted search and selection, candidate profiling, market insight, and end-to-end recruitment support designed to create lasting placements for both clients and candidates. To find out how Modus Talent can support your next career move or help you secure the right hire for your business, please visit (url removed) or contact our team on (phone number removed) to arrange a confidential conversation.
Headquartered in London, HealthHero marries human expertise with digital convenience to provide fully holistic virtual healthcare. Built on the foundations of established companies with proven sector and country expertise, combined with best-in class digital technology, HealthHero is now the largest digital healthcare provider in Europe, delivering 24/7 access to doctors and expert clinicians wherever and whenever it is needed via a suite of tools including video calls, online chats and phone. HealthHero is on track to being one of the largest digital health players in the world through a combination of buy and build and scale up of an existing portfolio through organic execution. This is an exciting opportunity to join HealthHero's growing Fitness & Gyms offering. As a Customer Success Manager (CSM), you will manage and grow relationships with gym and fitness partners, ensuring they successfully launch, adopt, and expand HealthHero's services (e.g., Virtual GP, Physiotherapy, Dietetics, Mental Health and related wellbeing support). You will act as a trusted advisor to clients, helping them maximise engagement and outcomes for members and employees. The role blends account management, customer success, and commercial growth, so you'll be comfortable driving adoption, identifying upsell opportunities, and contributing to revenue growth through a base + commission structure. A key element of this role is hands on leadership; our business covers over 500 gym sites today and will expand over the coming years. To cover these sites you will help to create, coordinate and manage an intern and/or ambassador programme, ensuring consistent quality of execution in-gym and supporting scalable growth across locations. This is a client facing role and requires strong interpersonal skills, confidence in a gym environment, and the ability to build credibility with gym operators, regional managers, personal trainers, and front of house teams. You must be comfortable working in a fast paced, flexible environment, and able to manage difficult conversations professionally. Main Responsibilities and Duties Own end to end onboarding for gym and fitness clients, coordinating launches across multi site groups Build implementation plans, timelines, and success metrics to ensure a smooth go live, coordinating internal teams and network to drive adoption across sites. Train client teams and ambassadors (GM, PTs, reception, membership teams) on how to position and support HealthHero services Work with marketing and head of gym sales to ensure partner sites have the right collateral, activation approach, and engagement plan in place Manage a portfolio of fitness and gym clients, acting as primary point of contact Drive service adoption and membership penetration through member/staff engagement plans and on site activations Support delivery of wellbeing events and in gym campaigns (virtual and in person), including peak activation periods Build strong relationships with key stakeholders: gym owners, operations teams, regional managers, PT leads, membership managers Maintain regular on site visits to key sites to strengthen relationships, improve adoption, and spot expansion opportunities Represent HealthHero professionally in gym settings, events, and industry environments Support renewal planning and contribute to retention targets (e.g., >95% where applicable) Build account plans for priority partners, mapping stakeholders and growth opportunities Ambassador / Intern Programme Leadership Help design, run, and improve an ambassador programme (to run scaled in gym activations, events, referral and engagement activity) Recruit, onboard, and manage interns/ambassadors (where applicable), including scheduling and rota planning, training d playbooks, quality assurance and performance coaching, and feedback loops to improve on site execution Create scalable toolkits and processes so activations can be replicated across client sites Commercial Growth (Base + Commission) Work with our sales leads to identify and progress upsell/cross sell opportunities across the HealthHero product suite (e.g., GP, Physio, Dietician, Mental Health) Work closely with Sales and Product to translate client needs into commercial proposals and scalable offers Management Information Provide weekly updates on portfolio health (adoption, retention risk, key actions), site visit schedule and outcomes, and ambassador programme performance and learnings Partner with internal teams to develop tailored reporting and insight packs for strategic clients Proactively identify risks to adoption/retention and create mitigation plans Track monthly utilisation and membership penetration across gym groups Strong understanding of the fitness / gym industry and confidence working in gym environments Commercial mindset: able to drive adoption and identify revenue opportunities Comfortable balancing multiple priorities in a fast paced environment; strong attention to detail and problem solving skills Excellent communication skills across written, phone, and face to face channels Strong stakeholder management skills-able to influence without authority and drive action across client organisations Experience managing interns, ambassadors, field teams, or similar programmes (desirable) Experience in Customer Success, Account Management, Partnerships, or Sales-ideally with a team lead / coaching element (desirable) Data curious: able to interpret usage trends and translate insights into practical actions for clients (desirable) Willingness to learn about technology, AI and HealthHero's services (GP, Physio, Dietetics, Mental Health etc.) quickly Growth mindset: comfortable with ambiguity and continuous improvement Full clean driving licence essential + access to a car; willingness to drive Why join our team? Join a growing business on our exciting journey to transform how healthcare works across Europe. This is a fantastic opportunity to learn at an accelerated pace, take ownership of a high growth vertical, and help shape how HealthHero succeeds in the fitness and gyms market. If you are ambitious, commercially minded, and passionate about the fitness sector then we'd love to hear from you. Closing date for applications is Friday 27th February (5pm). Competitive salary Pension scheme Access to HealthHero healthcare services Life assurance Medical Cash Plan Extra Holiday Day for your Birthday Free Breakfast and Snacks in office
Feb 17, 2026
Full time
Headquartered in London, HealthHero marries human expertise with digital convenience to provide fully holistic virtual healthcare. Built on the foundations of established companies with proven sector and country expertise, combined with best-in class digital technology, HealthHero is now the largest digital healthcare provider in Europe, delivering 24/7 access to doctors and expert clinicians wherever and whenever it is needed via a suite of tools including video calls, online chats and phone. HealthHero is on track to being one of the largest digital health players in the world through a combination of buy and build and scale up of an existing portfolio through organic execution. This is an exciting opportunity to join HealthHero's growing Fitness & Gyms offering. As a Customer Success Manager (CSM), you will manage and grow relationships with gym and fitness partners, ensuring they successfully launch, adopt, and expand HealthHero's services (e.g., Virtual GP, Physiotherapy, Dietetics, Mental Health and related wellbeing support). You will act as a trusted advisor to clients, helping them maximise engagement and outcomes for members and employees. The role blends account management, customer success, and commercial growth, so you'll be comfortable driving adoption, identifying upsell opportunities, and contributing to revenue growth through a base + commission structure. A key element of this role is hands on leadership; our business covers over 500 gym sites today and will expand over the coming years. To cover these sites you will help to create, coordinate and manage an intern and/or ambassador programme, ensuring consistent quality of execution in-gym and supporting scalable growth across locations. This is a client facing role and requires strong interpersonal skills, confidence in a gym environment, and the ability to build credibility with gym operators, regional managers, personal trainers, and front of house teams. You must be comfortable working in a fast paced, flexible environment, and able to manage difficult conversations professionally. Main Responsibilities and Duties Own end to end onboarding for gym and fitness clients, coordinating launches across multi site groups Build implementation plans, timelines, and success metrics to ensure a smooth go live, coordinating internal teams and network to drive adoption across sites. Train client teams and ambassadors (GM, PTs, reception, membership teams) on how to position and support HealthHero services Work with marketing and head of gym sales to ensure partner sites have the right collateral, activation approach, and engagement plan in place Manage a portfolio of fitness and gym clients, acting as primary point of contact Drive service adoption and membership penetration through member/staff engagement plans and on site activations Support delivery of wellbeing events and in gym campaigns (virtual and in person), including peak activation periods Build strong relationships with key stakeholders: gym owners, operations teams, regional managers, PT leads, membership managers Maintain regular on site visits to key sites to strengthen relationships, improve adoption, and spot expansion opportunities Represent HealthHero professionally in gym settings, events, and industry environments Support renewal planning and contribute to retention targets (e.g., >95% where applicable) Build account plans for priority partners, mapping stakeholders and growth opportunities Ambassador / Intern Programme Leadership Help design, run, and improve an ambassador programme (to run scaled in gym activations, events, referral and engagement activity) Recruit, onboard, and manage interns/ambassadors (where applicable), including scheduling and rota planning, training d playbooks, quality assurance and performance coaching, and feedback loops to improve on site execution Create scalable toolkits and processes so activations can be replicated across client sites Commercial Growth (Base + Commission) Work with our sales leads to identify and progress upsell/cross sell opportunities across the HealthHero product suite (e.g., GP, Physio, Dietician, Mental Health) Work closely with Sales and Product to translate client needs into commercial proposals and scalable offers Management Information Provide weekly updates on portfolio health (adoption, retention risk, key actions), site visit schedule and outcomes, and ambassador programme performance and learnings Partner with internal teams to develop tailored reporting and insight packs for strategic clients Proactively identify risks to adoption/retention and create mitigation plans Track monthly utilisation and membership penetration across gym groups Strong understanding of the fitness / gym industry and confidence working in gym environments Commercial mindset: able to drive adoption and identify revenue opportunities Comfortable balancing multiple priorities in a fast paced environment; strong attention to detail and problem solving skills Excellent communication skills across written, phone, and face to face channels Strong stakeholder management skills-able to influence without authority and drive action across client organisations Experience managing interns, ambassadors, field teams, or similar programmes (desirable) Experience in Customer Success, Account Management, Partnerships, or Sales-ideally with a team lead / coaching element (desirable) Data curious: able to interpret usage trends and translate insights into practical actions for clients (desirable) Willingness to learn about technology, AI and HealthHero's services (GP, Physio, Dietetics, Mental Health etc.) quickly Growth mindset: comfortable with ambiguity and continuous improvement Full clean driving licence essential + access to a car; willingness to drive Why join our team? Join a growing business on our exciting journey to transform how healthcare works across Europe. This is a fantastic opportunity to learn at an accelerated pace, take ownership of a high growth vertical, and help shape how HealthHero succeeds in the fitness and gyms market. If you are ambitious, commercially minded, and passionate about the fitness sector then we'd love to hear from you. Closing date for applications is Friday 27th February (5pm). Competitive salary Pension scheme Access to HealthHero healthcare services Life assurance Medical Cash Plan Extra Holiday Day for your Birthday Free Breakfast and Snacks in office
Talent Acquisition Partner - Next Generation The Talent Acquisition Partner Next Generation, is responsible for designing and implementing the attraction and selection process for the Intern, Graduate and Apprentice Programmes, ensuring a diverse, equitable and inclusive recruitment process across CBRE GWS Business lines. This role will have direct responsibility for the apprenticeship programme. Reporting to the Talent Acquisition Lead and working with a flexible structure alongside Talent Acquisition (TA), Learning and Talent Management(L&TM), TA Marketing and the wider Next Gen teams to deliver recruitment activity and a seamless candidate experience across CBRE GWS. What You'll Do Responsible for strategic approach to next generation TA Managing relationships with a broad range of stakeholders internally (Technical Directors, leadership, L&TM, business etc) / externally (Universities, schools, charity partnerships, and societies) & partners for apprenticeship schemes Advertising, sourcing & screening for UK technical apprenticeship scheme for all GWS business lines Promoting CBRE GWS as an employer of choice for Next Gen including internally /externally and through creating / updating collateral that empowers the business to also promote this e.g., Hiring Manager toolkit Acting as SME / point of contact for TA on Next Gen recruiting for example educating & sharing clearly defined recruitment & selection process for grad / intern / apprentice schemes to TA / business both in & outside of UK; owning & clearly communicating UK Next Generation recruitment timelines etc Providing data & insights on Next Gen hiring including DEI objectives & ensuring those objectives are met Collaborating closely with the business, L&TM, business line dedicated TA teams to ensure a world class approach to Next Generation hiring which enables our business to thrive Design and overseeing of Assessment Centre assessments, designing scoring matrix, running assessor briefing and wash up sessions. Lead on assessment centres, act as a point of contact for internal stakeholders to advise on recruitment strategy Work closely with C&C steerco, EBRG's and diversity communities' team to ensure we are building diverse talent pipelines from school through to university Act as the candidate's liaison throughout the hiring process ensuring a positive experience and high retention rate. Working in collaboration with other members of the Talent Acquisition and People team to ensure the delivery of high-quality recruits against requirements from diverse pools of candidates Promotes CBRE employer brand initiatives to attract diverse talent, actively participating across the TA team ensuring best practice is shared and implemented Update Avature (ATS) and other reporting systems to enable weekly and monthly TA activity reports Support charity partners, C&C Partnerships, and third-party suppliers to enhance the Next Gen recruitment process and support the C&C targets. Support Next Gen recruitment activity across EMEA, liaising with international TA partners and People leads to identify hiring needs, eligibility criteria and target schools. Engage with target schools, Universities, and charities to run in house workshops, CV skills sessions, presentations etc to promote CBRE GWS and attract talent into the Next Gen Schemes. Support L&TM with hosting induction programmes for intern, apprentices, and graduates into the business. Ensure the team support the graduates and apprentices through a range of professional qualifications What You'll Need Recruitment experience within Next Generation (apprentices, graduates & Interns) Experienced in the use of resourcing technologies and social networking to build candidate/talent pools A passion for Diversity Equity and Inclusion in all approaches Recruitment technology - ATS expertise, varied search and sourcing methods, LinkedIn, talent pooling and market mapping Excellent MS Office Skills. Thrives on working in a fast moving, creative, flexible environment Excellent stakeholder management & Business partnering skills, working with senior leaders, communities' partnerships and training suppliers Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Feb 17, 2026
Full time
Talent Acquisition Partner - Next Generation The Talent Acquisition Partner Next Generation, is responsible for designing and implementing the attraction and selection process for the Intern, Graduate and Apprentice Programmes, ensuring a diverse, equitable and inclusive recruitment process across CBRE GWS Business lines. This role will have direct responsibility for the apprenticeship programme. Reporting to the Talent Acquisition Lead and working with a flexible structure alongside Talent Acquisition (TA), Learning and Talent Management(L&TM), TA Marketing and the wider Next Gen teams to deliver recruitment activity and a seamless candidate experience across CBRE GWS. What You'll Do Responsible for strategic approach to next generation TA Managing relationships with a broad range of stakeholders internally (Technical Directors, leadership, L&TM, business etc) / externally (Universities, schools, charity partnerships, and societies) & partners for apprenticeship schemes Advertising, sourcing & screening for UK technical apprenticeship scheme for all GWS business lines Promoting CBRE GWS as an employer of choice for Next Gen including internally /externally and through creating / updating collateral that empowers the business to also promote this e.g., Hiring Manager toolkit Acting as SME / point of contact for TA on Next Gen recruiting for example educating & sharing clearly defined recruitment & selection process for grad / intern / apprentice schemes to TA / business both in & outside of UK; owning & clearly communicating UK Next Generation recruitment timelines etc Providing data & insights on Next Gen hiring including DEI objectives & ensuring those objectives are met Collaborating closely with the business, L&TM, business line dedicated TA teams to ensure a world class approach to Next Generation hiring which enables our business to thrive Design and overseeing of Assessment Centre assessments, designing scoring matrix, running assessor briefing and wash up sessions. Lead on assessment centres, act as a point of contact for internal stakeholders to advise on recruitment strategy Work closely with C&C steerco, EBRG's and diversity communities' team to ensure we are building diverse talent pipelines from school through to university Act as the candidate's liaison throughout the hiring process ensuring a positive experience and high retention rate. Working in collaboration with other members of the Talent Acquisition and People team to ensure the delivery of high-quality recruits against requirements from diverse pools of candidates Promotes CBRE employer brand initiatives to attract diverse talent, actively participating across the TA team ensuring best practice is shared and implemented Update Avature (ATS) and other reporting systems to enable weekly and monthly TA activity reports Support charity partners, C&C Partnerships, and third-party suppliers to enhance the Next Gen recruitment process and support the C&C targets. Support Next Gen recruitment activity across EMEA, liaising with international TA partners and People leads to identify hiring needs, eligibility criteria and target schools. Engage with target schools, Universities, and charities to run in house workshops, CV skills sessions, presentations etc to promote CBRE GWS and attract talent into the Next Gen Schemes. Support L&TM with hosting induction programmes for intern, apprentices, and graduates into the business. Ensure the team support the graduates and apprentices through a range of professional qualifications What You'll Need Recruitment experience within Next Generation (apprentices, graduates & Interns) Experienced in the use of resourcing technologies and social networking to build candidate/talent pools A passion for Diversity Equity and Inclusion in all approaches Recruitment technology - ATS expertise, varied search and sourcing methods, LinkedIn, talent pooling and market mapping Excellent MS Office Skills. Thrives on working in a fast moving, creative, flexible environment Excellent stakeholder management & Business partnering skills, working with senior leaders, communities' partnerships and training suppliers Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Technical Support Advisor Uxbridge - Hybrid working after probation £27k to £30k per annum A fantastic role has become available for a Technical Support Advisor to join a wonderful company based in Uxbridge. The ideal candidate will have good technical knowledge and understanding of technical processes as well as exceptional customer service skills. This role would suit candidates working in a retail role where you provide technical support on products, looking for their first office role, or, candidates who have worked in a similar office position before, looking for a new challenge. Are you a technical whizz and savvy with fixing electrical equipment? If so, this is an opportunity you don t want to miss Role responsibilities: Receive inbound calls from customers and make out bound calls where the breakdown has been received by other channels Add clear notes on calls which are progressed for attendance Create service reports with a clear description once a call has been cleared over the phone Proactively Review remote access reports for faults on equipment likely to cause a breakdown Use Remote access software to log on to customers equipment Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required Highlight any potential escalations to the relevant Managers Candidate profile: Previous experience in a technical support role Passionate about providing excellent Customer Service Excellent telephone manner and good verbal and written communication skills Knowledge of Salesforce and Excel useful but not essential What you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.
Feb 17, 2026
Full time
Technical Support Advisor Uxbridge - Hybrid working after probation £27k to £30k per annum A fantastic role has become available for a Technical Support Advisor to join a wonderful company based in Uxbridge. The ideal candidate will have good technical knowledge and understanding of technical processes as well as exceptional customer service skills. This role would suit candidates working in a retail role where you provide technical support on products, looking for their first office role, or, candidates who have worked in a similar office position before, looking for a new challenge. Are you a technical whizz and savvy with fixing electrical equipment? If so, this is an opportunity you don t want to miss Role responsibilities: Receive inbound calls from customers and make out bound calls where the breakdown has been received by other channels Add clear notes on calls which are progressed for attendance Create service reports with a clear description once a call has been cleared over the phone Proactively Review remote access reports for faults on equipment likely to cause a breakdown Use Remote access software to log on to customers equipment Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required Highlight any potential escalations to the relevant Managers Candidate profile: Previous experience in a technical support role Passionate about providing excellent Customer Service Excellent telephone manner and good verbal and written communication skills Knowledge of Salesforce and Excel useful but not essential What you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.
Associate Director - Technology Strategy, Vision & Architecture (Consumer) Basic information Location Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 17-Dec-2025 21592 Connect to your Industry Our leading architecture group TSV&A (Technology Strategy, Vision & Architecture), is positioned at the crucial intersection of business, technology, and industry to help our global clients reimagine their business through the latest technological advancements, solving our clients' most complex business and technology problems and accelerating their IT modernisation and digital transformation journeys. TSV&A is responsible for assisting our global clients in answering their most challenging problems using 5 key pillars: Explore the latest technologies & build practical use cases in a hands-on approach, helping our clients reimagine their business. Translate business vision into technology strategy to ensure foundational capabilities are in place. Harnessing our expertise in EA & SA to set the strategic vision, create the blueprint for change as a precursor to driving delivery across programmes with complex interdependencies. Develop blueprints to implement a tailored solution that fulfils the strategy and provide technical assurance. Linking into Cloud, cyber, integration and much more. Provide guidance and support to establish, run and transition our clients' Enterprise Architecture function by developing our Agile Architecture PoV and Architecture function in a Box. We are responsible towards our clients in formulating their vision, strategy, Technology perspectives and outputs. Our recent perspectives and outputs include: Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Our TSV&A operating unit in the UK is growing and we are looking to hire experienced individuals to be part of a team delivering high-quality consultative services in a dynamic and growing marketplace. You will have the opportunity to become a key member of this team, working with not only some of the largest global companies, but some of the newest and most entrepreneurial businesses too. This exciting role will involve the following: Drive large, complex and innovative transformation programmes through the development and delivery of technology architecture. Combine strategic thinking, advisory skills, and hands-on architecture leadership to advise CxOs of some of the biggest and well-known Consumer brands globally Lead teams that deliver technology strategies and technology roadmaps Advise CTO/CIOs and board stakeholders on future technology investments and innovative technology solutions Lead definition and delivery of the client's architecture vision, as well as effective architecture options analysis & design decisions. Lead definition and execution of the client's architecture management, governance and assurance process. Lead the development of architecture methods and collateral to build architecture community and capability. Use architecture knowledge and skills to support business development, build external eminence and lead the planning and running of architecture learning and development initiatives. Lead large client engagements, with a strong market trends awareness around the architecture, digital technologies, and cloud platforms. Create propositions driving business development activities in the Consumer industry. Provide mentorship and build competence in TSV&A team in the areas of Consumer industry domain. Connect to your skills and professional experience For the Associate Director grade, we are looking for candidates that can bring insight and experience to our Consumer industry leadership team. You must demonstrate experience in: Understanding and communicating Consumer trends and the evolving market/industry trends impacting businesses like Retail, Consumer Products, Automotive or Transportation Hospitality & Services, and the underlying implications for architecture and technology investments Breadth and depth of experience across the enterprise architecture domains: Business Architecture, Data Architecture, Application Architecture and Technology Architecture Leading architecture workstreams on large-scale technology enabled business transformation programmes in Consumer industries, especially those underpinned by core technology modernisations (e.g. SAP, Oracle, Salesforce, Service Now, etc) Experience in providing advisory services to Board-level and C-suite stakeholders Experienced in capability development activities, such as team building, training, recruitment, career planning, staff assessments. Building external or internal eminence by contributing to thought leadership, methods, knowledge management, points of view, speaking at industry events, membership of industry groups or publications Leading diverse teams drawing together those with a wide range of capabilities and perspectives and demonstrating commitment to diversity and inclusion Must show risk awareness and sound judgment in the management of risk from both client and supplier perspectives Certifications in Enterprise Architecture frameworks (TOGAF, LeanIX, ArchiMate and more), Cloud (AWS, Azure or GCP), Agile, ITIL, COBIT or any leading platform solution would be advantageous Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "I enjoy helping client analyse their capabilities through an Architecture and Strategy lens as it represents what the business can deliver and where they want to be." - Jen, Technology and Transformation "I very much enjoy the challenging nature of my work, and the unique opportunities we have to lead change across industries. A great bonus - I usually work with a team of passionate, fun, and driven people who come from diverse backgrounds and experiences, but all strive to make a meaningful impact and to learn from each other." - Kieran, Technology and Transformation "Being in a position to be able to challenge, influence and support our clients in solving complex problems such as M&A and Net Zero with technology at the centre, is a huge motivating factor." - Sharbanee Prusty, Technology and Transformation Our hybrid working policy You'll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here . click apply for full job details
Feb 17, 2026
Full time
Associate Director - Technology Strategy, Vision & Architecture (Consumer) Basic information Location Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 17-Dec-2025 21592 Connect to your Industry Our leading architecture group TSV&A (Technology Strategy, Vision & Architecture), is positioned at the crucial intersection of business, technology, and industry to help our global clients reimagine their business through the latest technological advancements, solving our clients' most complex business and technology problems and accelerating their IT modernisation and digital transformation journeys. TSV&A is responsible for assisting our global clients in answering their most challenging problems using 5 key pillars: Explore the latest technologies & build practical use cases in a hands-on approach, helping our clients reimagine their business. Translate business vision into technology strategy to ensure foundational capabilities are in place. Harnessing our expertise in EA & SA to set the strategic vision, create the blueprint for change as a precursor to driving delivery across programmes with complex interdependencies. Develop blueprints to implement a tailored solution that fulfils the strategy and provide technical assurance. Linking into Cloud, cyber, integration and much more. Provide guidance and support to establish, run and transition our clients' Enterprise Architecture function by developing our Agile Architecture PoV and Architecture function in a Box. We are responsible towards our clients in formulating their vision, strategy, Technology perspectives and outputs. Our recent perspectives and outputs include: Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Our TSV&A operating unit in the UK is growing and we are looking to hire experienced individuals to be part of a team delivering high-quality consultative services in a dynamic and growing marketplace. You will have the opportunity to become a key member of this team, working with not only some of the largest global companies, but some of the newest and most entrepreneurial businesses too. This exciting role will involve the following: Drive large, complex and innovative transformation programmes through the development and delivery of technology architecture. Combine strategic thinking, advisory skills, and hands-on architecture leadership to advise CxOs of some of the biggest and well-known Consumer brands globally Lead teams that deliver technology strategies and technology roadmaps Advise CTO/CIOs and board stakeholders on future technology investments and innovative technology solutions Lead definition and delivery of the client's architecture vision, as well as effective architecture options analysis & design decisions. Lead definition and execution of the client's architecture management, governance and assurance process. Lead the development of architecture methods and collateral to build architecture community and capability. Use architecture knowledge and skills to support business development, build external eminence and lead the planning and running of architecture learning and development initiatives. Lead large client engagements, with a strong market trends awareness around the architecture, digital technologies, and cloud platforms. Create propositions driving business development activities in the Consumer industry. Provide mentorship and build competence in TSV&A team in the areas of Consumer industry domain. Connect to your skills and professional experience For the Associate Director grade, we are looking for candidates that can bring insight and experience to our Consumer industry leadership team. You must demonstrate experience in: Understanding and communicating Consumer trends and the evolving market/industry trends impacting businesses like Retail, Consumer Products, Automotive or Transportation Hospitality & Services, and the underlying implications for architecture and technology investments Breadth and depth of experience across the enterprise architecture domains: Business Architecture, Data Architecture, Application Architecture and Technology Architecture Leading architecture workstreams on large-scale technology enabled business transformation programmes in Consumer industries, especially those underpinned by core technology modernisations (e.g. SAP, Oracle, Salesforce, Service Now, etc) Experience in providing advisory services to Board-level and C-suite stakeholders Experienced in capability development activities, such as team building, training, recruitment, career planning, staff assessments. Building external or internal eminence by contributing to thought leadership, methods, knowledge management, points of view, speaking at industry events, membership of industry groups or publications Leading diverse teams drawing together those with a wide range of capabilities and perspectives and demonstrating commitment to diversity and inclusion Must show risk awareness and sound judgment in the management of risk from both client and supplier perspectives Certifications in Enterprise Architecture frameworks (TOGAF, LeanIX, ArchiMate and more), Cloud (AWS, Azure or GCP), Agile, ITIL, COBIT or any leading platform solution would be advantageous Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "I enjoy helping client analyse their capabilities through an Architecture and Strategy lens as it represents what the business can deliver and where they want to be." - Jen, Technology and Transformation "I very much enjoy the challenging nature of my work, and the unique opportunities we have to lead change across industries. A great bonus - I usually work with a team of passionate, fun, and driven people who come from diverse backgrounds and experiences, but all strive to make a meaningful impact and to learn from each other." - Kieran, Technology and Transformation "Being in a position to be able to challenge, influence and support our clients in solving complex problems such as M&A and Net Zero with technology at the centre, is a huge motivating factor." - Sharbanee Prusty, Technology and Transformation Our hybrid working policy You'll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here . click apply for full job details
We are seeking a motivated and results-driven Customer Assurance After-Sales Agent to join our expanding team. This role focuses on engaging customers who have recently purchased finance, offering them valuable aftersales protection products including warranty, breakdown cover, and GAP insurance. Working from a warm lead dialler system, you will contact customers directly referred from our inhous click apply for full job details
Feb 16, 2026
Full time
We are seeking a motivated and results-driven Customer Assurance After-Sales Agent to join our expanding team. This role focuses on engaging customers who have recently purchased finance, offering them valuable aftersales protection products including warranty, breakdown cover, and GAP insurance. Working from a warm lead dialler system, you will contact customers directly referred from our inhous click apply for full job details
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. Our Insurance Industry team is recruiting for ambitious and inquisitive Mangers with a specialism in the insurance industry or an interest in specialising in this sector. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. Our Insurance team is made up of specialist with a passion for their sector. Working with many of the Uk's leading insurance Groups we will expand your knowledge, building on your strong foundations in audit. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will; Act as a major point of contact within the firm for the audited entity, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, to develop a strong commercial understanding of the audited entity. Identify and recognise business and sales opportunities and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 16, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. Our Insurance Industry team is recruiting for ambitious and inquisitive Mangers with a specialism in the insurance industry or an interest in specialising in this sector. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. Our Insurance team is made up of specialist with a passion for their sector. Working with many of the Uk's leading insurance Groups we will expand your knowledge, building on your strong foundations in audit. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will; Act as a major point of contact within the firm for the audited entity, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, to develop a strong commercial understanding of the audited entity. Identify and recognise business and sales opportunities and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. Our Insurance Industry team is recruiting for ambitious and inquisitive Mangers with a specialism in the insurance industry or an interest in specialising in this sector. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. Our Insurance team is made up of specialist with a passion for their sector. Working with many of the Uk's leading insurance Groups we will expand your knowledge, building on your strong foundations in audit. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will; Act as a major point of contact within the firm for the audited entity, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, to develop a strong commercial understanding of the audited entity. Identify and recognise business and sales opportunities and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 16, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. Our Insurance Industry team is recruiting for ambitious and inquisitive Mangers with a specialism in the insurance industry or an interest in specialising in this sector. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. Our Insurance team is made up of specialist with a passion for their sector. Working with many of the Uk's leading insurance Groups we will expand your knowledge, building on your strong foundations in audit. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will; Act as a major point of contact within the firm for the audited entity, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, to develop a strong commercial understanding of the audited entity. Identify and recognise business and sales opportunities and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Aftersales Advisor Canterbury As the first point of contact for all aftersales customers, a helpful and welcoming manner ensures a good first impression. Whilst the day gets busier, you will need to be able to keep calm under pressure, listen carefully to instruction, and follow procedures thoroughly. Working collaboratively in a small but efficient team, you will be handling a multitude of tasks click apply for full job details
Feb 15, 2026
Full time
Aftersales Advisor Canterbury As the first point of contact for all aftersales customers, a helpful and welcoming manner ensures a good first impression. Whilst the day gets busier, you will need to be able to keep calm under pressure, listen carefully to instruction, and follow procedures thoroughly. Working collaboratively in a small but efficient team, you will be handling a multitude of tasks click apply for full job details
Customer Success Manager page is loaded Customer Success Managerlocations: London Cannon Street: Cambridge, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R011500 AVEVA is creating software trusted by over 90% of leading industrial companies. Position: Customer Success Manager Location: London or Cambridge, UK The Job In this role, you will have the opportunity to make a significant impact for AVEVA's customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction. CSMs manage various accounts by creating success plans and executing adoption against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment. Responsibilities: Manage a portfolio of customer accounts through proactive engagements Build and maintain strong customer relationships, becoming a trusted partner and consultant Understand the customer's goals, initiatives, products, and the value that they realize from AVEVA's software, services, and the overall relationship Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base Service customer needs in an efficient and seamless manner Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer's success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers. Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the 'Services' budget, and request, quote, coordinate AVEVA Services and Resources Adoption - understand customer's business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer's business and frequent contacts Skills & Qualifications Strong communication and presentation skills Experience in effectively leading staff of different roles and levels Ability to travel globally to customer sites and AVEVA offices, estimated 10-20% Ability to work well with cross-function and geographically distributed teams Strong multi-tasking ability with a keen sense of prioritization Strong relationship management and organizational skills Experience with project and program management methodology and techniques Strong presentation skills on AVEVA core technologies, business initiatives and services 'Out-of-the-box' thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations Ability to think strategically, as well as tactically Strong technical understanding of at least one AVEVA solution. Good understanding about the AVEVA portfolio and use cases. English native speaker; additional language proficiency a plus Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry Preferred 2-5 years of AVEVA software products working knowledge and/or similar products 3+ years of experience in a Customer Success Management Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Feb 15, 2026
Full time
Customer Success Manager page is loaded Customer Success Managerlocations: London Cannon Street: Cambridge, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R011500 AVEVA is creating software trusted by over 90% of leading industrial companies. Position: Customer Success Manager Location: London or Cambridge, UK The Job In this role, you will have the opportunity to make a significant impact for AVEVA's customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction. CSMs manage various accounts by creating success plans and executing adoption against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment. Responsibilities: Manage a portfolio of customer accounts through proactive engagements Build and maintain strong customer relationships, becoming a trusted partner and consultant Understand the customer's goals, initiatives, products, and the value that they realize from AVEVA's software, services, and the overall relationship Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base Service customer needs in an efficient and seamless manner Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer's success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers. Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the 'Services' budget, and request, quote, coordinate AVEVA Services and Resources Adoption - understand customer's business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer's business and frequent contacts Skills & Qualifications Strong communication and presentation skills Experience in effectively leading staff of different roles and levels Ability to travel globally to customer sites and AVEVA offices, estimated 10-20% Ability to work well with cross-function and geographically distributed teams Strong multi-tasking ability with a keen sense of prioritization Strong relationship management and organizational skills Experience with project and program management methodology and techniques Strong presentation skills on AVEVA core technologies, business initiatives and services 'Out-of-the-box' thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations Ability to think strategically, as well as tactically Strong technical understanding of at least one AVEVA solution. Good understanding about the AVEVA portfolio and use cases. English native speaker; additional language proficiency a plus Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry Preferred 2-5 years of AVEVA software products working knowledge and/or similar products 3+ years of experience in a Customer Success Management Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
About Us Our vision is simple: empower people by giving them access to essential soft skills. Bodyswaps is an award-winning immersive education platform (B2B SaaS) leveraging Virtual Reality (VR), Artificial Intelligence (AI) and Behavioral Science to deliver effective and scalable soft skills training. We've worked with leading organisations such as Yale University, Ohio State University, NHS and the UN Refugee Agency on topics like leadership, communication and interview skills. Unlocking people's full potential. About the Role If you're ambitious, thrive in a fast-paced environment, and want your work to truly matter, this is your chance to make a measurable difference. At Bodyswaps, you'll empower educators and learners to build the skills, confidence, and resilience they need to succeed. We're a mission-driven startup with global ambitions, fusing VR, AI, and behavioural science to prepare people for the future of work. You'll join a high-performing global team, where you'll have the autonomy and ownership to drive growth and achieve our dual-mission: Protect renewals across our 100+ accounts in the region. Drive cross-sell expansion into new faculties within the higher education institutions we already serve, unlocking significant growth. Your work will position Bodyswaps as the world's leading soft skills training solution while collaborating with a team pushing the boundaries of VR and AI technology. This is a hybrid role, with 2-3 days onsite. Our offices are in Shoreditch, London. Key Responsibilities Onboarding & Implementation Facilitate engaging demos, training sessions, and on-site workshops to drive rapid adoption. Design success plans with clear objectives and KPIs for each customer. Scope and manage solution rollout projects. Build support resources and playbooks for a best-in-class user journey. Account Management & Expansion Manage a portfolio of enterprise customers across Higher Education and Healthcare, focusing on high-value and high-opportunity accounts. Be the trusted advisor and main point of contact, ensuring consistent, exceptional customer experiences. Monitor analytics and adoption, run regular business reviews, and provide actionable recommendations. Proactively identify, pursue, and close upsell and cross-sell opportunities. Especially multi-faculty expansions in universities. Collaborate closely with Sales to move warm opportunities quickly to close. Develop customer advocates, case studies, and marketing opportunities. Team Support our CSMs across North America and the UK in managing accounts. Take ownership of renewals, upsell and cross-sells across the Customer Success function What you will learn: A culture of experimentation Immersive learning (XR/VR/AI) and soft skills training. Commercial customer success and account management best practice. Requirements Must-haves include: Experience managing commercial accounts and delivering measurable results. Confident with tools such as HubSpot, and comfortable using AI-powered platforms (e.g., Large Language Models like ChatGPT) alongside Notion and Gong. Proven commercial and negotiation skills. Major plus includes: Experience in a start-up or fast-paced growth environment. Track record of exceeding targets, whether in your career, studies, or sports. Experience with Edtech and an understanding of the Education sector. Who You Are Exceptional communicator who can build trust at senior stakeholder level. Entrepreneurial and proactive - you make things happen. Highly organised, resilient, and able to manage multiple projects at pace. Customer-focused, solutions-oriented, with a "do whatever it takes" mindset. Collaborative team player who supports collective success. ️ Compensation, Culture & Benefits Competitive salary (£45,000 - £50,000 base + commissions). 25 days' annual leave + bank holidays (+ 1 additional day of annual leave per year of completed service. Up to 5 days additional) £500 Annual learning and development budget to support your career growth (e.g. courses, conferences, workshops) Enhanced parental leave 1 day volunteering leave per year Workplace pension - increasing employer contributions after 2 years and 4 years of employment at Bodyswaps. Paid sabbaticals (once you reach 5 years at Bodyswaps) Working in one of the industry's hottest startups, with the opportunity for professional growth and development Flexible working environment - we're outcome-focused. This includes a Working Abroad policy that supports short-term work abroad periods. Fun and supportive culture - we firmly believe in fostering a positive work environment, which means having fun as a team while challenging ourselves. We bring the whole team together for quarterly team days and bi-annual off-site trips.
Feb 15, 2026
Full time
About Us Our vision is simple: empower people by giving them access to essential soft skills. Bodyswaps is an award-winning immersive education platform (B2B SaaS) leveraging Virtual Reality (VR), Artificial Intelligence (AI) and Behavioral Science to deliver effective and scalable soft skills training. We've worked with leading organisations such as Yale University, Ohio State University, NHS and the UN Refugee Agency on topics like leadership, communication and interview skills. Unlocking people's full potential. About the Role If you're ambitious, thrive in a fast-paced environment, and want your work to truly matter, this is your chance to make a measurable difference. At Bodyswaps, you'll empower educators and learners to build the skills, confidence, and resilience they need to succeed. We're a mission-driven startup with global ambitions, fusing VR, AI, and behavioural science to prepare people for the future of work. You'll join a high-performing global team, where you'll have the autonomy and ownership to drive growth and achieve our dual-mission: Protect renewals across our 100+ accounts in the region. Drive cross-sell expansion into new faculties within the higher education institutions we already serve, unlocking significant growth. Your work will position Bodyswaps as the world's leading soft skills training solution while collaborating with a team pushing the boundaries of VR and AI technology. This is a hybrid role, with 2-3 days onsite. Our offices are in Shoreditch, London. Key Responsibilities Onboarding & Implementation Facilitate engaging demos, training sessions, and on-site workshops to drive rapid adoption. Design success plans with clear objectives and KPIs for each customer. Scope and manage solution rollout projects. Build support resources and playbooks for a best-in-class user journey. Account Management & Expansion Manage a portfolio of enterprise customers across Higher Education and Healthcare, focusing on high-value and high-opportunity accounts. Be the trusted advisor and main point of contact, ensuring consistent, exceptional customer experiences. Monitor analytics and adoption, run regular business reviews, and provide actionable recommendations. Proactively identify, pursue, and close upsell and cross-sell opportunities. Especially multi-faculty expansions in universities. Collaborate closely with Sales to move warm opportunities quickly to close. Develop customer advocates, case studies, and marketing opportunities. Team Support our CSMs across North America and the UK in managing accounts. Take ownership of renewals, upsell and cross-sells across the Customer Success function What you will learn: A culture of experimentation Immersive learning (XR/VR/AI) and soft skills training. Commercial customer success and account management best practice. Requirements Must-haves include: Experience managing commercial accounts and delivering measurable results. Confident with tools such as HubSpot, and comfortable using AI-powered platforms (e.g., Large Language Models like ChatGPT) alongside Notion and Gong. Proven commercial and negotiation skills. Major plus includes: Experience in a start-up or fast-paced growth environment. Track record of exceeding targets, whether in your career, studies, or sports. Experience with Edtech and an understanding of the Education sector. Who You Are Exceptional communicator who can build trust at senior stakeholder level. Entrepreneurial and proactive - you make things happen. Highly organised, resilient, and able to manage multiple projects at pace. Customer-focused, solutions-oriented, with a "do whatever it takes" mindset. Collaborative team player who supports collective success. ️ Compensation, Culture & Benefits Competitive salary (£45,000 - £50,000 base + commissions). 25 days' annual leave + bank holidays (+ 1 additional day of annual leave per year of completed service. Up to 5 days additional) £500 Annual learning and development budget to support your career growth (e.g. courses, conferences, workshops) Enhanced parental leave 1 day volunteering leave per year Workplace pension - increasing employer contributions after 2 years and 4 years of employment at Bodyswaps. Paid sabbaticals (once you reach 5 years at Bodyswaps) Working in one of the industry's hottest startups, with the opportunity for professional growth and development Flexible working environment - we're outcome-focused. This includes a Working Abroad policy that supports short-term work abroad periods. Fun and supportive culture - we firmly believe in fostering a positive work environment, which means having fun as a team while challenging ourselves. We bring the whole team together for quarterly team days and bi-annual off-site trips.
Headquartered in London, HealthHero marries human expertise with digital convenience to provide fully holistic virtual healthcare. Built on the foundations of established companies with proven sector and country expertise, combined with best-in class digital technology, HealthHero is now the largest digital healthcare provider in Europe, delivering 24/7 access to doctors and expert clinicians wherever and whenever it is needed via a suite of tools including video calls, online chats and phone. HealthHero is on track to being one of the largest digital health players in the world through a combination of buy and build and scale up of an existing portfolio through organic execution. This is an exciting opportunity to join HealthHero's growing Fitness & Gyms offering. As a Customer Success Manager (CSM), you will manage and grow relationships with gym and fitness partners, ensuring they successfully launch, adopt, and expand HealthHero's services (e.g., Virtual GP, Physiotherapy, Dietetics, Mental Health and related wellbeing support). You will act as a trusted advisor to clients, helping them maximise engagement and outcomes for members and employees. The role blends account management, customer success, and commercial growth, so you'll be comfortable driving adoption, identifying upsell opportunities, and contributing to revenue growth through a base + commission structure. A key element of this role is hands on leadership; our business covers over 500 gym sites today and will expand over the coming years. To cover these sites you will help to create, coordinate and manage an intern and/or ambassador programme, ensuring consistent quality of execution in-gym and supporting scalable growth across locations. This is a client facing role and requires strong interpersonal skills, confidence in a gym environment, and the ability to build credibility with gym operators, regional managers, personal trainers, and front of house teams. You must be comfortable working in a fast paced, flexible environment, and able to manage difficult conversations professionally. Main Responsibilities and Duties Own end to end onboarding for gym and fitness clients, coordinating launches across multi site groups Build implementation plans, timelines, and success metrics to ensure a smooth go live, coordinating internal teams and network to drive adoption across sites. Train client teams and ambassadors (GM, PTs, reception, membership teams) on how to position and support HealthHero services Work with marketing and head of gym sales to ensure partner sites have the right collateral, activation approach, and engagement plan in place Manage a portfolio of fitness and gym clients, acting as primary point of contact Drive service adoption and membership penetration through member/staff engagement plans and on site activations Support delivery of wellbeing events and in gym campaigns (virtual and in person), including peak activation periods Build strong relationships with key stakeholders: gym owners, operations teams, regional managers, PT leads, membership managers Maintain regular on site visits to key sites to strengthen relationships, improve adoption, and spot expansion opportunities Represent HealthHero professionally in gym settings, events, and industry environments Support renewal planning and contribute to retention targets (e.g., >95% where applicable) Build account plans for priority partners, mapping stakeholders and growth opportunities Ambassador / Intern Programme Leadership Help design, run, and improve an ambassador programme (to run scaled in gym activations, events, referral and engagement activity) Recruit, onboard, and manage interns/ambassadors (where applicable), including scheduling and rota planning, training d playbooks, quality assurance and performance coaching, and feedback loops to improve on site execution Create scalable toolkits and processes so activations can be replicated across client sites Commercial Growth (Base + Commission) Work with our sales leads to identify and progress upsell/cross sell opportunities across the HealthHero product suite (e.g., GP, Physio, Dietician, Mental Health) Work closely with Sales and Product to translate client needs into commercial proposals and scalable offers Management Information Provide weekly updates on portfolio health (adoption, retention risk, key actions), site visit schedule and outcomes, and ambassador programme performance and learnings Partner with internal teams to develop tailored reporting and insight packs for strategic clients Proactively identify risks to adoption/retention and create mitigation plans Track monthly utilisation and membership penetration across gym groups Strong understanding of the fitness / gym industry and confidence working in gym environments Commercial mindset: able to drive adoption and identify revenue opportunities Comfortable balancing multiple priorities in a fast paced environment; strong attention to detail and problem solving skills Excellent communication skills across written, phone, and face to face channels Strong stakeholder management skills-able to influence without authority and drive action across client organisations Experience managing interns, ambassadors, field teams, or similar programmes (desirable) Experience in Customer Success, Account Management, Partnerships, or Sales-ideally with a team lead / coaching element (desirable) Data curious: able to interpret usage trends and translate insights into practical actions for clients (desirable) Willingness to learn about technology, AI and HealthHero's services (GP, Physio, Dietetics, Mental Health etc.) quickly Growth mindset: comfortable with ambiguity and continuous improvement Full clean driving licence essential + access to a car; willingness to drive Why join our team? Join a growing business on our exciting journey to transform how healthcare works across Europe. This is a fantastic opportunity to learn at an accelerated pace, take ownership of a high growth vertical, and help shape how HealthHero succeeds in the fitness and gyms market. If you are ambitious, commercially minded, and passionate about the fitness sector then we'd love to hear from you. Closing date for applications is Friday 27th February (5pm). Competitive salary Pension scheme Access to HealthHero healthcare services Life assurance Medical Cash Plan Extra Holiday Day for your Birthday Free Breakfast and Snacks in office
Feb 15, 2026
Full time
Headquartered in London, HealthHero marries human expertise with digital convenience to provide fully holistic virtual healthcare. Built on the foundations of established companies with proven sector and country expertise, combined with best-in class digital technology, HealthHero is now the largest digital healthcare provider in Europe, delivering 24/7 access to doctors and expert clinicians wherever and whenever it is needed via a suite of tools including video calls, online chats and phone. HealthHero is on track to being one of the largest digital health players in the world through a combination of buy and build and scale up of an existing portfolio through organic execution. This is an exciting opportunity to join HealthHero's growing Fitness & Gyms offering. As a Customer Success Manager (CSM), you will manage and grow relationships with gym and fitness partners, ensuring they successfully launch, adopt, and expand HealthHero's services (e.g., Virtual GP, Physiotherapy, Dietetics, Mental Health and related wellbeing support). You will act as a trusted advisor to clients, helping them maximise engagement and outcomes for members and employees. The role blends account management, customer success, and commercial growth, so you'll be comfortable driving adoption, identifying upsell opportunities, and contributing to revenue growth through a base + commission structure. A key element of this role is hands on leadership; our business covers over 500 gym sites today and will expand over the coming years. To cover these sites you will help to create, coordinate and manage an intern and/or ambassador programme, ensuring consistent quality of execution in-gym and supporting scalable growth across locations. This is a client facing role and requires strong interpersonal skills, confidence in a gym environment, and the ability to build credibility with gym operators, regional managers, personal trainers, and front of house teams. You must be comfortable working in a fast paced, flexible environment, and able to manage difficult conversations professionally. Main Responsibilities and Duties Own end to end onboarding for gym and fitness clients, coordinating launches across multi site groups Build implementation plans, timelines, and success metrics to ensure a smooth go live, coordinating internal teams and network to drive adoption across sites. Train client teams and ambassadors (GM, PTs, reception, membership teams) on how to position and support HealthHero services Work with marketing and head of gym sales to ensure partner sites have the right collateral, activation approach, and engagement plan in place Manage a portfolio of fitness and gym clients, acting as primary point of contact Drive service adoption and membership penetration through member/staff engagement plans and on site activations Support delivery of wellbeing events and in gym campaigns (virtual and in person), including peak activation periods Build strong relationships with key stakeholders: gym owners, operations teams, regional managers, PT leads, membership managers Maintain regular on site visits to key sites to strengthen relationships, improve adoption, and spot expansion opportunities Represent HealthHero professionally in gym settings, events, and industry environments Support renewal planning and contribute to retention targets (e.g., >95% where applicable) Build account plans for priority partners, mapping stakeholders and growth opportunities Ambassador / Intern Programme Leadership Help design, run, and improve an ambassador programme (to run scaled in gym activations, events, referral and engagement activity) Recruit, onboard, and manage interns/ambassadors (where applicable), including scheduling and rota planning, training d playbooks, quality assurance and performance coaching, and feedback loops to improve on site execution Create scalable toolkits and processes so activations can be replicated across client sites Commercial Growth (Base + Commission) Work with our sales leads to identify and progress upsell/cross sell opportunities across the HealthHero product suite (e.g., GP, Physio, Dietician, Mental Health) Work closely with Sales and Product to translate client needs into commercial proposals and scalable offers Management Information Provide weekly updates on portfolio health (adoption, retention risk, key actions), site visit schedule and outcomes, and ambassador programme performance and learnings Partner with internal teams to develop tailored reporting and insight packs for strategic clients Proactively identify risks to adoption/retention and create mitigation plans Track monthly utilisation and membership penetration across gym groups Strong understanding of the fitness / gym industry and confidence working in gym environments Commercial mindset: able to drive adoption and identify revenue opportunities Comfortable balancing multiple priorities in a fast paced environment; strong attention to detail and problem solving skills Excellent communication skills across written, phone, and face to face channels Strong stakeholder management skills-able to influence without authority and drive action across client organisations Experience managing interns, ambassadors, field teams, or similar programmes (desirable) Experience in Customer Success, Account Management, Partnerships, or Sales-ideally with a team lead / coaching element (desirable) Data curious: able to interpret usage trends and translate insights into practical actions for clients (desirable) Willingness to learn about technology, AI and HealthHero's services (GP, Physio, Dietetics, Mental Health etc.) quickly Growth mindset: comfortable with ambiguity and continuous improvement Full clean driving licence essential + access to a car; willingness to drive Why join our team? Join a growing business on our exciting journey to transform how healthcare works across Europe. This is a fantastic opportunity to learn at an accelerated pace, take ownership of a high growth vertical, and help shape how HealthHero succeeds in the fitness and gyms market. If you are ambitious, commercially minded, and passionate about the fitness sector then we'd love to hear from you. Closing date for applications is Friday 27th February (5pm). Competitive salary Pension scheme Access to HealthHero healthcare services Life assurance Medical Cash Plan Extra Holiday Day for your Birthday Free Breakfast and Snacks in office
Location This role is based in London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers secure and accelerate their business. CSMs fulfill hereby the function of the trusted advisor by helping the customer to adopt their products based on established best practices in Cybersecurity and Caching. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our global community. One concrete example is Project Galileo, through which Cloudflare provides free cybersecurity services to organizations supporting the arts, human rights, journalism, and democracy. About your role You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing their post sale experience. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business." You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. You will meet with customers regularly to help them generate value from their partnership with Cloudflare. These conversations may happen in person or via video conference. Whatever works for you and your customer base. Cloudflare delivers cutting edge products and services, iterates super quickly based on customer needs. Hence, change is constant and so is the opportunity for you to influence with your field knowledge and improve our business if that is what you want to do. You will maintain a deep understanding of Cloudflare's solutions so that you can lead value added customer conversations, understand customer's needs, and communicate these needs back to internal teams. So it's pretty hands on and allows you to develop really tangible skills that provide concrete value right now. You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. To succeed you will need to: Build strong relationships with customers (primarily via remote conversations) Build strong relationships with internal stakeholders Manage a complex book of business with many tasks and competing priorities Manage your time effectively to ensure that you are working on high priority items Have poise and executive presence, and be comfortable presenting to C level executives Demonstrate a high degree of empathy for customer requests Escalate effectively with internal teams Travel requirement: Less than 30% travel Desirable skills, knowledge and experience Fluent in English & Russian, Ukrainian, or Hebrew 5+ years of work experience 5+ years of direct functional experience: In Customer Success, Account Management, or other post sales customer facing role With territory ownership, portfolio management, and account planning Serving with Enterprise customers Working in a B2B Enterprise SaaS businesses Experience in networking, security, and / or edge computation & storage is a plus Must be extremely well organized and able to prioritize, multi task, problem solve, and perform under pressure Must have strong interpersonal and web communication skills Must have experience with customer meetings and be at ease in problem solving Must have experience with customer negotiations and handling difficult customer conversations Must demonstrate empathy for internal and external stakeholders and have a high EQ Must be curious and a self starter Must have a demonstrated ability to learn on the job and come up to speed quickly Bachelor's degree or equivalent experience; Master's degree is a plus What Makes Cloudflare Special? Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers - at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses ever, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Additional Information This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Equal Opportunity Employer Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e mail at or via mail at 101 Townsend St. San Francisco, CA 94107.
Feb 15, 2026
Full time
Location This role is based in London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers secure and accelerate their business. CSMs fulfill hereby the function of the trusted advisor by helping the customer to adopt their products based on established best practices in Cybersecurity and Caching. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our global community. One concrete example is Project Galileo, through which Cloudflare provides free cybersecurity services to organizations supporting the arts, human rights, journalism, and democracy. About your role You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing their post sale experience. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business." You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. You will meet with customers regularly to help them generate value from their partnership with Cloudflare. These conversations may happen in person or via video conference. Whatever works for you and your customer base. Cloudflare delivers cutting edge products and services, iterates super quickly based on customer needs. Hence, change is constant and so is the opportunity for you to influence with your field knowledge and improve our business if that is what you want to do. You will maintain a deep understanding of Cloudflare's solutions so that you can lead value added customer conversations, understand customer's needs, and communicate these needs back to internal teams. So it's pretty hands on and allows you to develop really tangible skills that provide concrete value right now. You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. To succeed you will need to: Build strong relationships with customers (primarily via remote conversations) Build strong relationships with internal stakeholders Manage a complex book of business with many tasks and competing priorities Manage your time effectively to ensure that you are working on high priority items Have poise and executive presence, and be comfortable presenting to C level executives Demonstrate a high degree of empathy for customer requests Escalate effectively with internal teams Travel requirement: Less than 30% travel Desirable skills, knowledge and experience Fluent in English & Russian, Ukrainian, or Hebrew 5+ years of work experience 5+ years of direct functional experience: In Customer Success, Account Management, or other post sales customer facing role With territory ownership, portfolio management, and account planning Serving with Enterprise customers Working in a B2B Enterprise SaaS businesses Experience in networking, security, and / or edge computation & storage is a plus Must be extremely well organized and able to prioritize, multi task, problem solve, and perform under pressure Must have strong interpersonal and web communication skills Must have experience with customer meetings and be at ease in problem solving Must have experience with customer negotiations and handling difficult customer conversations Must demonstrate empathy for internal and external stakeholders and have a high EQ Must be curious and a self starter Must have a demonstrated ability to learn on the job and come up to speed quickly Bachelor's degree or equivalent experience; Master's degree is a plus What Makes Cloudflare Special? Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers - at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses ever, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Additional Information This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Equal Opportunity Employer Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e mail at or via mail at 101 Townsend St. San Francisco, CA 94107.
