32 jobs found

Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role The SMB Customer Success Manager will be a trusted partner for our SMB customers, guiding them from their very first interaction with Heidi through to successful adoption of our platform. You'll ensure customers feel supported, empowered, and set up for long-term success. From account setup and tailored training to quarterly check-ins, you'll deliver a world-class onboarding experience while acting as the customer's voice within our team. What you'll do: Onboarding & Training Lead new customer onboarding, ensuring smooth account setup, configuration and clear paths to first value. Deliver engaging training sessions and office hours that help customers quickly realise value from Heidi. Provide clear resources, guides, and proactive support to drive customer confidence and independence. Support the design and improvement of repeatable processes and playbooks for SMB accounts. Customer Advocacy Serve as the first point of contact, building strong relationships with SMB customers- owning overall account health. Gather feedback, surface insights, and advocate for customer needs with internal teams to help influence the evolution of our product roadmap. Act as the voice of the customer internally, ensuring their needs are prioritised and wins are captured. Drive Adoption & Engagement Monitor customer activation metrics and ensure adoption milestones are met across your portfolio. Identify at-risk accounts early and partner with customers to resolve blockers. Track and analyse customer usage data to recommend best practices and opportunities for deeper engagement. Develop and execute tailored adoption plans, helping customers better embed Heidi into their existing workflows. 3>Retention & Success Facilitate quarterly business reviews to showcase value, align on goals and drive retention. Develop long-term relationships that result in satisfied loyal customers. Own retention and renewals across your assigned SMB customers. Identify partnership or expansion opportunities, working cross functionally with sales to achieve these. Process Improvement & Playbook Development Support the creation and iteration of customer success playbooks, frameworks, and collateral. Continuously look for opportunities to improve efficiency and enhance the customer journey. What we will look for: You have 2-4 years of experience in Customer Success, Operations or Implementation, ideally in SaaS or high-volume environments. Early in your operations/customer success career but have already shown strong ownership, work ethic, and operational instinct. You've worked in customer success/operations, implementation or other high-volume, high-autonomy environments. You're highly organized and can confidently manage a portfolio of SMB accounts and competing priorities, while maintaining attention to detail and quality. You have a customer-centric mindset and are motivated to ensure customers feel supported, valued and are set up for success. You have an analytical mindset -'re comfortable diving into data to understand customer behavior, identify patterns, and spot opportunities for improved activation, adoption and retention. You're naturally curious and enjoy problem solving - you spot gaps in the process and help fix them. You have a bias for action - you're unafraid to get your hands dirty in an extremely fast paced environment to help solve different challenges and priorities. You want to build something that matters, and are hungry to learn alongside people who've done it before. You're excited by a market that's ambiguous and evolving - where success comes from listening closely, testing constantly, and learning fast. You're ready to own customer outcomes end-to-end. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you will flourish with us ? Unmatched impact. The rare chance to help shape and redefine what healthcare looks like. Real product momentum. We're not trying to generate interest, we're channeling it. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Work alongside world-class talent. Learn from some of the best engineers and creatives, joining a diverse team. Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. Flexibility that works. A hybrid environment, with 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.

Welcome to the video-first world From your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If you're reading this and nodding check out our brand video. Despite the clear preference for video communication and knowledge sharing in the business environment are still dominated by text largely because high-quality video production remains complex and challenging to scale until now. Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab our AI video communications platform simplifies the entire video production process making it easy for everyone regardless of skill level to create, collaborate and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1200 people say on G2. In 2023 we were one of 7 European companies to reach unicorn. February 2024 G2 named us as the fastest growing company. In 2025 we announced our series D total; we've raised over $330M in funding from top tier investors including NEA, Atlassian Ventures, WiL PSP Growth and existing investors such as Accel, Nvidia, Kleiner Perkins, GV, and top founders and operators including Stripe, Datadog, Miro, Webflow and Facebook. Customer Support Representative (CSR) As a Customer Support Representative (CSR) you will act as the frontline key person responsible for providing support and assistance to customers who have inquiries or issues with our product or services. The role Respond to customer inquiries via email, chat or social media in a timely and professional manner Provide accurate information and support to customers to resolve their issues Identify and escrow complex issues to Tier 2 support when necessary Collaborate with other teams such as technical support specialists, support product specialists and leadership to resolve customer issues Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce) Meet individual and team performance metrics (KPIs) such as first response times, first contact resolution rates and customer satisfaction Continuously improve your own product knowledge and remain up to date with our product, services and processes Provide constructive feedback to the business and leadership team to improve customer support processes and procedures About you High school diploma or equivalent; college or a degree in a related field is desirable but not essential At least 1 year experience within a technical support environment Excellent verbal and written communication skills Customer-oriented mindset with a strong desire to exceed customer expectations Ability to multitask and manage time effectively Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce) Ability to work in a fast-paced and dynamic environment Ability to work independently and as part of a team Flexibility to work different shifts, bank holidays and weekends as and when required Success will be measured on Key Performance Indicators (KPIs) set within the support team which include but are not limited to Customer Satisfaction (CSAT & NPS), First Response Time, Service Level Agreement, Productivity Working Hours As we're a global company with global customers we need to ensure we're available to support 24/7. We're looking for someone who is happy doing shift work Monday-Sunday inclusive of bank holidays, any hours between 6am - 12am. The good stuff In addition to being a part of a great team working in a fun and innovative environment we offer: Flexible WFH Generous stock option plan Pension 25 days of annual leave + Bank holidays Fun culture with regular socials and company retreats Generous referral scheme Free office snacks and regular tasty lunches! Brand new MacBook WFH set up Required Experience IC Key Skills Electrical Engineering, SQL, Active Directory, VMware, OS, Windows, Trouble Shooting, Linux, SAN, Java, Technical Assistance, Setup, hardware, Technical Support, Software support Employment Type: Full Time Vacancy: 1

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role as being full time, although this is negotiable. Ideally we would like this role to be based in Edinburgh on a hybrid basis, to allow for regular interaction with the teams responsible for Product Management, Finance, Business Development, Sales and Marketing. As a member of the Customer Delivery & Operations team your key responsibilities would be: Customer Relationship Management Serve as the primary post-sale contact for customers, ensuring smooth onboarding, training, and integration of software solutions Develop and maintain strong, long-term relationships with key stakeholders within customer organisations Act as a trusted advisor in the management of customer relationships, providing insights and recommendations to optimise customers' use of our software Regularly engage with customers to assess satisfaction, usage, and potential challenges, resolving issues proactively Commercial & Growth Focus Identify and drive upsell, cross-sell, and renewal opportunities, working closely with the sales and product teams Track customer usage and business needs to identify opportunities for additional services, new feature adoption, or expanded usage Negotiate renewals and expansion contracts in alignment with commercial targets Provide customer feedback to the product and engineering teams to shape the product roadmap and ensure market fit Lead the first and second line technical support team, facilitating collaboration and liaison with 3 rd line product and services engineering teams to address customer queries or issues efficiently Guide customers through software implementation, integration, and best practices to maximise operational benefits Support the customer facing team of Application Engineers in the provision of training sessions, providing structure and guidance on the tools and assets used in its delivery Stay up to date with satellite industry trends and developments to anticipate customer needs and challenges Process & Performance Management Ownership and continued improvement of the Customer Support & Maintenance Model; including customer success processes, playbooks, and engagement strategies Maintain accurate records of customer interactions, satisfaction levels, and commercial opportunities in CRM systems Monitor key customer success metrics, including retention rates, churn risk, and revenue growth Essential skills and experience We see experience with the following as essential to the job: Previous experience in customer account management Understanding of satellite operations, satellite ground segment software, or satellite mission planning Familiarity with satellite communication protocols, telemetry data, or mission control software Ability to interpret technical documentation and translate technical concepts for non-technical stakeholders Personal skills We're especially looking for someone with the following skills and experience: Previous experience in developing and executing on a customer success strategy Strong communication and interpersonal skills, with the ability to engage effectively with technical and commercial stakeholders Excellent problem-solving abilities, with a proactive approach to identifying and resolving customer challenges Commercial mindset, with a track record of identifying revenue opportunities and negotiating renewals Highly organised with strong project management skills and the ability to manage multiple customer accounts Experience with managing, leading and developing teams Self-motivated and able to work independently while collaborating across teams We think that the following skills would definitely be valuable in this role: Experience in a customer-facing role within the satellite, aerospace, or telecommunications industry Knowledge of cloud-based software deployment and SaaS business models Experience using CRM tools such as Salesforce, HubSpot, or similar platforms Ability to conduct software demonstrations and training for customers Familiarity with scripting languages (e.g., Python) or data analysis tools used in satellite operations Experience working with software platforms, APIs, and integration workflows What we can offer you A competitive salary in the range of £45k-£55k depending on experience, with regular reviews A fantastic opportunity to join a growing, innovative, employee-centred business pushing boundaries in the space industry Flexible hours and hybrid working, enabling you to create your ideal work life balance 36 days paid holiday per annum Enhanced Company Sick Pay and Long-Term Sickness cover A Health Cash Plan to cover costs such as dental, physio and optical Life Assurance cover (x4 salary) As a member of the Bright Ascension team you would have a stake in the business through our Employee Benefit Trust which owns 13% of our business Enhanced maternity, paternity and adoption pay Opportunities for international travel for exhibitions and trade shows Investment in you and your skill development and the opportunity to attend relevant events and conferences to aid career / skill development Company events and regular activities for social engagement and team building An open, supportive, inclusive environment where you can explore your ideas and make a big difference to the product and business About Bright Ascension We are a fast growing, innovative company changing the way that software is developed in the space industry. With customers across the world, ranging from universities and space agencies, to commercial organisations and start-ups, our core technologies enable our customers to develop and operate space-based systems and services faster, cheaper and more reliably. Innovation is at the heart of what we do and it is our team which drives that innovation; this is reflected in our commitment to employee ownership, which gives all of us a voice, and a stake, in our current and future success. With offices in Dundee, Edinburgh and Bristol we now have 50 members of staff and plans to expand over the next 12 months. We are at a very exciting time in our ambitious growth plans and have fantastic opportunities for talented individuals to join our team.

Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we've helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we're a fast-growing team focused on making self storage better for everyone. About the role We're hiring a Customer Success Manager to support and grow a portfolio of European customers. This role sits at the heart of our relationship with operators. You'll guide new customers through onboarding, support them as they embed Stora into their daily operations, and help ensure they continue to get real value from the platform over time. It's a great role for someone who enjoys working closely with customers, explaining software clearly, and taking ownership of relationships from onboarding through to long-term success. Why this role matters As Stora continues to expand across Europe, strong onboarding and proactive customer success are critical. The experience customers have in their first weeks and months with Stora has a direct impact on retention, growth, and how our product evolves. You'll play a key role in shaping that experience and feeding customer insight back into the business. What you'll do Onboard new European customers, guiding them through setup and training Act as the main point of contact for your assigned customer accounts Support customers via email and video calls, helping them resolve issues and adopt best practices Monitor account health and usage, spotting risks and opportunities early Help customers understand and use features that deliver the most value Keep clear records of activity and progress using tools like HubSpot and Notion Share customer feedback and insights with Product and Engineering We're looking for someone who Has experience in customer success, onboarding, account management, or SaaS support Is comfortable working with software and explaining it to non-technical users Is organised, reliable, and follows things through Communicates clearly and professionally, written and verbal Enjoys building relationships and helping customers succeed Experience in self-storage or European markets is not required. This role is best suited to someone who enjoys a mix of customer interaction, problem-solving, and structured work, and who is happy taking ownership of their accounts. Working pattern This is a hybrid role, with 2 days per week in our Belfast office and the remaining days working from home. What we offer Competitive salary Share options Hybrid working (2 days in office and 3 days WFH per week) 35 days holiday Private health insurance (for you + family) Company Pension plan Apple hardware Next steps We review applications on a rolling basis and will be in touch quickly if there's a good fit. Equal Opportunities at Stora Stora is proud to be an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with dignity and respect, and where individual differences are valued. We welcome applications from all suitably qualified candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religious belief or political opinion, or sexual orientation. All recruitment and employment decisions are made on the basis of merit, competence, and business need. We actively promote equality of opportunity and fair participation in line with our responsibilities under Northern Ireland equality legislation. If you require any reasonable adjustments during the recruitment process, please let us know.

Train Planner page is loaded Train Plannerlocations: Ferrybridgetime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 23, 2026 (10 days left to apply)job requisition id: ATR-4634Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.A vacancy has arisen within Freightliner for a Rail Planner to be based at our Ferrybridge Operations Centre. Responsibilities: Carry out planning workloads efficiently and effectively to comply with network code and industry processes Work within the wider planning team to ensure weekly train plan is implemented in a timely and efficient manner Liaise with industry contacts as necessary Production of train plan that maximises profitability for Freightliner whilst meeting customer requirements Requirements: A good knowledge of freight train operations with a sound knowledge of railway geography Excellent Planning skills ability to produce diagrams for operational staff which are compliant with all internal and industry criteria Good computer skills, including the ability to use Voyagerplan (train planning software), TOPS/TRUST and general office applications (Word, Excel, Outlook)This role will involve some travel and may require staying away from home on occasion.Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.locations: Ferrybridgetime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 23, 2026 (10 days left to apply)Freightliner is an established rail freight provider with businesses in the UK and Continental Europe.Offering customers a wide range of rail freight solutions to cater for the requirements of a diverse market sector, we provide a safe, reliable and cost effective rail freight partnership.At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety.Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.In return we can offer competitive pay, excellent benefits, a fantastic final-salary pension scheme and a rewarding career in an award-winning team.