112 jobs found

Wolt and Roo operate under the DoorDash umbrella, and Customer Support sits at the intersection of brand experience, unit economics and long-term growth. This role owns the strategy on: Where should we operate support, at what scale, and at what cost, across a rolling multi-year horizon? How do we architect frontline service design to be AI-ready as frontline tooling evolves, deliver best-in-class customer experience, and remain cost-efficient? How do we manage our workforce with precision, eliminating waste, consolidating overlapping structures, and continuously improving headcount efficiency through automation and org redesign? This is a permanent leadership role. The person in this seat will own network strategy, service design and workforce management as a continuous discipline, embedding deeply into Wolt, Roo and DoorDash technology stacks, building and refreshing the financial and operational case for change, and evolving the execution roadmap as the business, technology and market shift. Scope of ResponsibilityA. Support Service Design Own the demand and supply planning, and scheduling for the network, partnering deeply with upstream business owners and defect elimination to enable forecasting accuracy. Own ongoing assessment of how service is structured and delivered at the frontline across both brands. Maintain the role architecture map: what roles exist, what they do, where they overlap. Evaluate how tools (CRM, WFM, knowledge base, AI tools, ticketing) enable or constrain frontline roles, and keep this view current as tooling changes. Own and evolve the target-state frontline model aligned to AI-augmented ways of working. Continuously run gap analysis: current state vs. target state, with prioritised interventions. B. Support Site Strategy Own the support site footprint across both brands as an ongoing portfolio. Maintain and refresh strategic site scenarios across cost, quality, risk and scalability as conditions change. Own the financial model underpinning site strategy: OpEx, CapEx, transition cost, and planning cycles. Continuously assess BPO vs. in-house mix, nearshore vs. offshore trade-offs, and consolidation opportunities. Bring forward exec-ready recommendations as circumstances warrant, with clear pros, cons and decision criteria. Keep the site strategy framed against contact volume reduction through automation. C. Workforce Management Transformation Own WFM maturity across both brands on an ongoing basis: demand forecasting, capacity planning, scheduling, real-time management. Identify and close tooling gaps and duplication across Wolt and Roo WFM stacks. Own and evolve the consolidated WFM target operating model. Own the continuous efficiency case, driven through: Org consolidation: merging duplicated WFM roles across the two brands. Contact automation: defect elimination and end-to-end customer-facing automation. AI-assisted agent workflows: human-in-the-loop bot interfaces, AI-guided resolution, next-best-action tools. Scheduling and real-time optimisation via AI/ML tooling. Own tooling requirements and vendor strategy (shortlists, entries, exits) as an ongoing responsibility. D. DoorDash Technology Integration Maintain deep, current working knowledge of DoorDash's support technology stack. Continuously translate technology capabilities into concrete business levers for the Wolt and Roo context. Own the dependency map between integration milestones and the Support transformation roadmap. Flag risks early where integration timelines could affect strategy execution. E. Execution Planning Own the rolling execution plan: prioritised initiatives, owners, investment, expected outcomes, refreshed as priorities shift. Own the forward-looking roadmap: strategic bets, sequencing logic, capability-build requirements. Own stakeholder alignment across Support Operations, Product, Finance and People functions on an ongoing basis. Core Ongoing Responsibilities & Outcomes Current state visibility: Maintain a living view of service design, site footprint, financial planning cycles and WFM maturity across Wolt & Roo, with an opinionated, forward-looking perspective on where the network needs to go. DoorDash technology translation: Continuously map DoorDash technology capabilities to Wolt/Roo business levers, tracking upstream product, tooling and integration roadmaps and their implications for network design. Support site strategy: Maintain a multi-year scenario model with full financial analysis, pros & cons, and a standing recommended path, developed in partnership with the wider Strategy and Operations organisation. Planning mechanisms: Own and run weekly, monthly, quarterly and annual mechanisms for demand and supply planning (long and short term) and scheduling/real-time management, optimising for customer experience and efficiency, with clear visibility for executive leadership. WFM transformation: Own the consolidated operating model, tooling spec, and the efficiency case for the organisation, with signed-off financial projections refreshed as the business evolves. Roadmap ownership: Maintain a rolling forward roadmap covering strategic sequencing, capability investments, and automation maturity milestones, ratified through regular leadership review. Stakeholder alignment: Keep all key workstream owners briefed, committed and clear on accountabilities on an ongoing basis. All recommendations must be underpinned by a financial model, and must be decision-ready on first presentation. Operating Rhythm Embed & Orient (ongoing as scope evolves): Maintain stakeholder maps; stay immersed in Wolt, Roo & DoorDash systems; keep baseline data current; revisit scope and success criteria as the business changes. Diagnose: Continuously reassess current state across all workstreams; keep DoorDash tech translation current; surface risks and quick wins as they emerge. Design & Model: Maintain and evolve site strategy scenarios, the frontline service design blueprint, the WFM target model, and supporting financial models. Synthesise & Align: Run regular executive forums and stakeholder sign-off cycles. Roadmap & Continuity: Maintain the forward roadmap; ensure knowledge is embedded across the team rather than concentrated in one person. Required CompetenciesCompetencyWhat Good Looks Like Strategic clarity Translates complexity into a small number of decisive choices. Never produces a report that fails to recommend. Financial rigour Builds robust P&L and scenario models independently. Understands how operational levers flow to unit economics. CX & support operations depth Credible across service design, contact centre strategy, WFM and automation. AI & tooling fluency Understands AI automation in a CX context: IVR/chatbot design, agent assist tools, LLM-powered workflows. Speed to competence Gets up to speed fast on unfamiliar technology stacks. Can read a product and understand business implications without hand-holding. Stakeholder influence Earns trust quickly at VP level and above. Drives alignment without authority. Comfortable challenging conventional thinking. Structured communication Writes concisely and presents with clarity. Operator's mindset Thinks in outcomes and owns them over time. Experience ProfileEssential 10+ years in customer support strategy, CX operations or contact centre consulting/leadership. Demonstrable experience designing and executing site strategy at scale (multi-site, multi-brand, international). Deep workforce management expertise: forecasting, capacity planning, scheduling, real-time management. Experience leading or sponsoring automation programmes, contact reduction, chatbot, AI agent-assist. Track record of delivering headcount efficiencies without degrading quality. Strong financial modelling capability, built business cases independently. Experience working inside or alongside a fast-growth tech company or marketplace. Highly Desirable Direct experience in food delivery, logistics or three-sided marketplace support. Prior exposure to DoorDash, Wolt or comparable platforms. Background delivering inside complex integrations or M&A contexts. Familiarity with WFM platforms (e.g. Verint, AWS Connect, Assembled, Calibrio) and CX tooling (e.g. Zendesk, Intercom). Ways of Working This is a hands-on leadership role. The role requires deep, ongoing immersion in internal data, systems and teams. All recommendations must arrive decision-ready. The role operates with a high degree of autonomy, with regular visibility to leadership through written updates and reviews . click apply for full job details

Senior Product Manager (Clean Energy Investments) About Capital Dynamics: Capital Dynamics is an independent global asset management firm focusing on private assets, including private equity (primaries, secondaries and direct investments) and clean energy. Established in 1988, the Firm has extensive knowledge and experience developing solutions tailored to meet the exacting needs of a diverse and global client base of institutional and private wealth investors. Capital Dynamics oversees more than USD 14 billion in assets under management and advisement and employs approximately 150 professionals globally across 14 offices in Europe, North America, and Asia. Capital Dynamics is a recognized industry leader in responsible investment, receiving top marks (Five Stars) from PRI across all categories and investment strategies, as well as in GRESB benchmarking for its clean energy strategy. THE OPPORTUNITY: Capital Dynamics' Product Development & Strategy (PDS) team launches every product on the CD platform and owns several of the firm's most critical strategic initiatives, including its ESG programme. Clean Energy sits at the centre of that growth story: we are one of the largest UK onshore wind operators and hold one of the largest subsidy-free solar PV portfolios in Europe, with value further enhanced through our dedicated asset management affiliate, NetroEnergy Limited. We're looking for a Senior Product Manager with genuine presence and gravitas to represent our growing Clean Energy investment business - someone equally comfortable in a boardroom with senior leadership and in front of a room of institutional investors. This is a senior, highly visible role built around influence rather than headcount: you'll be supported by one junior team member, and your impact will come from the calibre of your thinking, the strength of your relationships, and your ability to move investment committees, colleagues and prospective LPs - not from the size of a team beneath you. You will bring deep knowledge of the clean energy infrastructure equity and debt markets, meaningful existing relationships with investors in the sector, and the ability to get quickly up to speed on a complex, fast-moving business. Working closely with the Clean Energy Investment team, you'll cultivate prospective investors, deepen relationships with our established client base, analyse the LP market for new capital, and drive genuinely original product innovation for the business. WHAT YOU'LL OWN: Lead the creation, launch and coordination of creative marketing strategies for clean energy investment products, in line with fundraising goals and process. Take full responsibility for the compilation of fund offering documents and due diligence materials. Drive genuine product innovation for the Clean Energy business - bringing original, commercially astute thinking to new product structures and positioning, rather than defaulting to convention. Oversee the completion of RFPs, surveys and due diligence questionnaires. Stakeholder & Client Management Cultivate prospective investors and deepen relationships with our established client base, acting as a credible, senior-level point of contact for the business. Analyse the LP market to identify potential clean energy infrastructure investors and shape our approach to engaging them. Act as first point of contact for the sales team - prioritising requests and resource allocation, and serving as the interface between sales and the investment management team. Manage the creation of client communications, reports and investment summaries, partnering closely with client relations and investment management. Insight, ESG & Profile Lead the integration of ESG initiatives into all Clean Energy products. Oversee production of the annual Clean Energy sustainability report and other bespoke reporting. Coordinate regular updates to all client-facing materials, including the due diligence data site, funds track record and company website. Conduct and update competitor analysis in collaboration with research and investment management. Create bespoke materials for roadshows, events and conferences, representing Capital Dynamics with credibility at senior industry gatherings. WHAT YOU'LL BRING: Experience years in a similar Private Equity Infrastructure, Renewable Energy or Clean Energy investments product development and/or investor relations leadership role, ideally at a buy side firm. Ideally can illustrate experience managing the lauch of minimum of two (2) clean energy / renewable infrastructure fund / product. Excellent technical financial knowledge and analytical ability, including financial ratios such as IRR, NPV and dividend yield. Proven, process oriented project management ability. A deep track record of writing top quality, high impact professional presentations, using original ideas where necessary. Skills & Attributes Mature, creative, solutions oriented thinking with a genuine "driver" personality and the gravitas to represent the business externally. Ability to write and edit content with a very high degree of precision, and exceptional attention to detail across your own work and others'. Comfortable operating with minimal supervision or structure - a self starter capable of running high impact initiatives without a large team behind you. Willingness to work in a performance driven, high pressure environment. High proficiency in MS Excel, Word and PowerPoint. Education & Qualifications Minimum 2:1 degree from a recognised university, in Business, Finance, Responsible Investment, Renewable Energy or a related field. A keen interest in Responsible Investment and targets such as the UN Sustainable Development Goals, or a genuine willingness to learn. Language Fluent English with superior writing skills - essential. Additional language skills desirable but not essential, preferably Italian, Spanish, German, French, Korean or Japanese. Our Equal Opportunity Commitment: Capital Dynamics is an Equal Opportunity Employer and is committed to creating a global diverse workforce. We are a global company with 24 nationalities represented across our staff in 14 offices, spanning North America, Europe, the Middle East, and Asia. We believe diversity and inclusion ("D&I") is key to being better at what we do, and our initiatives are designed to attract, develop, and advance talented individuals, regardless of race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We welcome and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply to join Capital Dynamics. Please inform our recruitment team if you have a disability, condition or difference that may require us to make any adjustments as part of your application process or during employment. Disclaimer: Due to the volume of applications we receive, we are only able to contact candidates who have been shortlisted for further consideration. If you have not heard from us within two weeks of submitting your application, please assume that your application has not been successful on this occasion. We appreciate the time you have taken to apply and encourage you to monitor our careers page for future opportunities. London Capital Dynamics Ltd.

Coyote is Europe's leading connected driver assistance platform and the real-time data network powering smarter, safer fleets across 16 countries.With 5 million connected drivers generating 25 billion data points every month, Coyote gives businesses unrivalled visibility into what's happening on the road, right now. From live traffic intelligence and hazard alerts to vehicle tracking, geolocation, and post theft recovery, our platform helps UK dealer partners and fleet operators protect assets, retain customers, and generate high margin revenue. Role Summary We are looking for a proactive, commercially minded Customer Success Executive to maximise the performance of Coyote's growing network of UK dealership partners. Winning a dealership is just the beginning. This role exists to make sure that every contracted dealer actively sells Coyote Secure, sells it confidently, and sells it consistently.You will be the primary relationship owner for your portfolio of dealerships post-onboarding. That means being embedded in their world: understanding how each dealership operates, identifying where device sales are underperforming, and putting the right support in place to fix it. That support will take many forms; hands on sales training, coaching for F&I and aftersales staff, point of sale and marketing guidance, performance reviews, and targeted interventions when a dealership needs a push.This is not a passive account management role. You will be expected to treat each dealership like a commercial opportunity, set clear expectations, and drive measurable uplift in unit sales. You will work closely with the UK Country Lead and the implementation team, forming a bridge between the moment a dealership goes live and the point at which they are consistently hitting their sales potential.If you are energised by coaching others to succeed, thrive on visiting customers, and want a role where your impact is directly reflected in the numbers, this is it. Key Responsibilities Dealership Performance & Sales Growth Own a portfolio of contracted dealerships and take full accountability for their Coyote Secure device sales performance Identify underperforming dealers and develop targeted action plans to improve attachment rates and unit volumes Conduct regular performance reviews with dealership management, presenting data on sales activity, conversion rates, and revenue contribution Set realistic but stretching sales targets with each dealer and track progress against them Proactively identify opportunities to increase the number of sales active staff within each dealership Training & Sales Enablement Deliver engaging, practical training sessions to dealership sales, F&I, and aftersales teams, both in person and remotely Develop a strong working knowledge of Coyote Secure so you can train staff on the product, its benefits, and how to sell it convincingly to consumers Create and maintain simple, effective sales scripts, objection-handling guides, and product conversation frameworks tailored to dealership environments Identify skill gaps within dealership teams and design targeted coaching interventions to address them Run refresher sessions following staff changes, low performance periods, or product updates Marketing & In Dealership Presence Ensure each dealership has the right point of sale materials, digital assets, and product information in place to support consumer sales Work with the wider team to develop and deploy localised marketing campaigns and promotional activity that drive consumer awareness and purchase intent Advise dealerships on how to incorporate Coyote Secure into their existing marketing channels, including social media, email, and in showroom communications Monitor and report on the effectiveness of marketing support and recommend improvements Relationship Management Build strong, trusted relationships with key contacts at each dealership, from aftersales managers and F&I controllers to sales executives and dealer principals Act as the primary point of contact for contracted dealers on all day to day queries, concerns, and commercial matters Escalate technical or operational issues promptly and follow them through to resolution Gather structured feedback from dealerships on product experience, market conditions, and competitive activity, and channel this back into the business Reporting & Operational Excellence Maintain accurate, up to date records of dealership activity, visit logs, training delivered, and sales metrics Produce regular reporting on portfolio performance highlighting risks, opportunities, and recommended actions Contribute to the continuous improvement of customer success processes, playbooks, and tools

Wolt and Roo operate under the DoorDash umbrella, and Customer Support sits at the intersection of brand experience, unit economics and long-term growth. This role owns the strategy on: Where should we operate support, at what scale, and at what cost, across a rolling multi-year horizon? How do we architect frontline service design to be AI-ready as frontline tooling evolves, deliver best-in-class customer experience, and remain cost-efficient? How do we manage our workforce with precision, eliminating waste, consolidating overlapping structures, and continuously improving headcount efficiency through automation and org redesign? This is a permanent leadership role. The person in this seat will own network strategy, service design and workforce management as a continuous discipline, embedding deeply into Wolt, Roo and DoorDash technology stacks, building and refreshing the financial and operational case for change, and evolving the execution roadmap as the business, technology and market shift. Scope of Responsibility A. Support Service Design Own the demand and supply planning, and scheduling for the network, partnering deeply with upstream business owners and defect elimination to enable forecasting accuracy. Own ongoing assessment of how service is structured and delivered at the frontline across both brands. Maintain the role architecture map: what roles exist, what they do, where they overlap. Evaluate how tools (CRM, WFM, knowledge base, AI tools, ticketing) enable or constrain frontline roles, and keep this view current as tooling changes. Own and evolve the target-state frontline model aligned to AI-augmented ways of working. Continuously run gap analysis: current state vs. target state, with prioritised interventions. B. Support Site Strategy Own the support site footprint across both brands as an ongoing portfolio. Maintain and refresh strategic site scenarios across cost, quality, risk and scalability as conditions change. Own the financial model underpinning site strategy: OpEx, CapEx, transition cost, and planning cycles. Continuously assess BPO vs. in-house mix, nearshore vs. offshore trade-offs, and consolidation opportunities. Bring forward exec-ready recommendations as circumstances warrant, with clear pros, cons and decision criteria. Keep the site strategy framed against contact volume reduction through automation. C. Workforce Management Transformation Own WFM maturity across both brands on an ongoing basis: demand forecasting, capacity planning, scheduling, real-time management. Identify and close tooling gaps and duplication across Wolt and Roo WFM stacks. Own and evolve the consolidated WFM target operating model. Own the continuous efficiency case, driven through: Org consolidation: merging duplicated WFM roles across the two brands. Contact automation: defect elimination and end-to-end customer-facing automation. AI-assisted agent workflows: human-in-the-loop bot interfaces, AI-guided resolution, next-best-action tools. Scheduling and real-time optimisation via AI/ML tooling. Own tooling requirements and vendor strategy (shortlists, entries, exits) as an ongoing responsibility. D. DoorDash Technology Integration Maintain deep, current working knowledge of DoorDash's support technology stack. Continuously translate technology capabilities into concrete business levers for the Wolt and Roo context. Own the dependency map between integration milestones and the Support transformation roadmap. Flag risks early where integration timelines could affect strategy execution. E. Execution Planning Own the rolling execution plan: prioritised initiatives, owners, investment, expected outcomes, refreshed as priorities shift. Own the forward-looking roadmap: strategic bets, sequencing logic, capability-build requirements. Own stakeholder alignment across Support Operations, Product, Finance and People functions on an ongoing basis. Core Ongoing Responsibilities & Outcomes Current state visibility: Maintain a living view of service design, site footprint, financial planning cycles and WFM maturity across Wolt & Roo, with an opinionated, forward-looking perspective on where the network needs to go. DoorDash technology translation: Continuously map DoorDash technology capabilities to Wolt/Roo business levers, tracking upstream product, tooling and integration roadmaps and their implications for network design. Support site strategy: Maintain a multi-year scenario model with full financial analysis, pros & cons, and a standing recommended path, developed in partnership with the wider Strategy and Operations organisation. Planning mechanisms: Own and run weekly, monthly, quarterly and annual mechanisms for demand and supply planning (long and short term) and scheduling/real-time management, optimising for customer experience and efficiency, with clear visibility for executive leadership. WFM transformation: Own the consolidated operating model, tooling spec, and the efficiency case for the organisation, with signed-off financial projections refreshed as the business evolves. Roadmap ownership: Maintain a rolling forward roadmap covering strategic sequencing, capability investments, and automation maturity milestones, ratified through regular leadership review. Stakeholder alignment: Keep all key workstream owners briefed, committed and clear on accountabilities on an ongoing basis. All recommendations must be underpinned by a financial model, and must be decision-ready on first presentation. Operating Rhythm Embed & Orient (ongoing as scope evolves): Maintain stakeholder maps; stay immersed in Wolt, Roo & DoorDash systems; keep baseline data current; revisit scope and success criteria as the business changes. Diagnose: Continuously reassess current state across all workstreams; keep DoorDash tech translation current; surface risks and quick wins as they emerge. Design & Model: Maintain and evolve site strategy scenarios, the frontline service design blueprint, the WFM target model, and supporting financial models. Synthesise & Align: Run regular executive forums and stakeholder sign-off cycles. Roadmap & Continuity: Maintain the forward roadmap; ensure knowledge is embedded across the team rather than concentrated in one person. Required Competencies Strategic clarity Translates complexity into a small number of decisive choices. Never produces a report that fails to recommend. Financial rigour Builds robust P&L and scenario models independently. Understands how operational levers flow to unit economics. CX & support operations depth Credible across service design, contact centre strategy, WFM and automation. AI & tooling fluency Understands AI automation in a CX context: IVR/chatbot design, agent assist tools, LLM-powered workflows. Speed to competence Gets up to speed fast on unfamiliar technology stacks. Can read a product and understand business implications without hand-holding. Stakeholder influence Earns trust quickly at VP level and above. Drives alignment without authority. Comfortable challenging conventional thinking. Structured communication Writes concisely and presents with clarity. Operator's mindset Thinks in outcomes and owns them over time. Experience Profile Essential 10+ years in customer support strategy, CX operations or contact centre consulting/leadership. Demonstrable experience designing and executing site strategy at scale (multi-site, multi-brand, international). Deep workforce management expertise: forecasting, capacity planning, scheduling, real-time management. Experience leading or sponsoring automation programmes, contact reduction, chatbot, AI agent-assist. Track record of delivering headcount efficiencies without degrading quality. Strong financial modelling capability, built business cases independently. Experience working inside or alongside a fast-growth tech company or marketplace. Highly Desirable Direct experience in food delivery, logistics or three-sided marketplace support. Prior exposure to DoorDash, Wolt or comparable platforms. Background delivering inside complex integrations or M&A contexts. Familiarity with WFM platforms (e.g. Verint, AWS Connect, Assembled, Calibrio) and CX tooling (e.g. Zendesk, Intercom). Ways of Working This is a hands-on leadership role. The role requires deep, ongoing immersion in internal data, systems and teams. All recommendations must arrive decision-ready. The role operates with a high degree of autonomy, with regular visibility to leadership through written updates and reviews. Escalation discipline: flag blockers fast. Never sit on a problem for more than 48 hours. Intellectual honesty is non-negotiable. Find Jobs in United Kingdom on Arbeitnow

Hammersmith, London, UK Job Description Posted Thursday 16 July 2026 at 00:00 Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations. Role Purpose Taking ownership and accountability for a dedicated pool of Scott Dunn Private members, the Private Travel Manager will work as part of the Scott Dunn Private team and be the go to for their selected book of members who have been invited or referred to join the exclusive membership which requires a minimum spend each year and commands a meticulous level of service. The Private Travel Manager will build a personal relationship of trust with their members, inspire them with travel stories meaningful to them so that they can travel map their members diary and then execute unrivalled travel experiences seamlessly. The Private Travel Manager will have access to Scott Dunn's expert network of award winning, destination champions, an assistant, an incredible supplier network and other supporting functions across the business to ensure their member experiences the very pinnacle of Scott Dunn's service. Responsibilities Meet and onboard new members into Scott Dunn Private Build strong relationships with your own portfolio of members Gain new referrals from your satisfied and engaged members To develop a personalised contact plan for each member, leading to enquiry generation, retention, and growth in booking numbers per member Represent Scott Dunn Private at both member only and industry wide events Capturing all member personal preferences in Scott Dunn's systems that will be effectively referred to and updated at all future touch points to use to finesse your personalised approach Take full ownership of all aspects of selling and booking a member's holiday, including written and verbal quotations and holiday documentation, often in conjunction with a destination expert Collaborate with our product team where gaps in the portfolio may exist to fulfil all of the members travel needs Accounting for costs and margins on each booking in line with guidelines Signing off all travel documentation within specified time frames Ensure plans are in place for travelling members supported through Scott Dunn's out of hours cover but stepping in where required Acting on any feedback or complaint swiftly to ensure a great member experience and leading on recovery solutions with the support of the Guest Relations team To work to targets and meet individual Key Performance Indicators Maintain an NPS score of above 80 through exceeding service expectations Training colleagues with knowledge gained from areas visited and supporting the wider Scott Dunn Private team with knowledge sharing, taking a team approach to bookings across the Scott Dunn Private team when required and to support in the absence of colleagues Ensure every itinerary is hyper bespoke and tailors perfectly to the members' needs meaning we are always being 'inspiring' Conducting familiarisation trips abroad and presenting back to teams whilst always identifying new potential product opportunities to excite our members Collaborate with the destination managers to understand the contact list of our key products to create Wow moments for the members To support all marketing and product including brochure production, website management, email campaigns, PR and frequent promotional events as required Collaborate with the international Scott Dunn offices to support Scott Dunn Private members internationally Proven track record in luxury travel sales Excellent proven relationship management skills Sales driven with focus on delivering an exceptional service level Extensive experience working with UHNWIs Impressive interpersonal skills complimented by an articulate communicate style and eye for detail A passion for being 'in the detail', in the know' and 'inspiring' Values & Behaviours All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process. In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make. In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best. Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun. Location We aim to find someone who would be office based at our premises in Hammersmith for at least 3 days a week. There will be an initial induction period where you may be asked to attend the office daily. Why work for Scott Dunn In return for your expertise and commitment to our values of in the detail, in the know, and inspiring; We support your career growth - We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group We give you the tools to succeed - We provide personal and professional development enabled by our award winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week. We recognise and reward your success and loyalty - We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30). We celebrate your excellence - With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms. We provide you with a wide range of job and industry perks - We can offer you subsidised private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in house team who are your source for exclusive industry discounts for personal and work related travel, as well as share options in Flight Centre Travel Group amongst much, much, more! Diversity, Equity, and Inclusion At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences. Should you require any support or accommodations as it relates to our recruitment process, please contact for further information or alternative application processes to support your requirement.