Where: Two locations availble: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: March 2026 onwards What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Mar 21, 2026
Full time
Where: Two locations availble: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: March 2026 onwards What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Resident Experience Assistant Cobalt is partnering with a residential property operator to recruit a Resident Services Assistant for a build-to-rent development in Birmingham. This Resident Services Assistant role sits at the centre of the resident experience, supporting leasing, community engagement and day-to-day operations across the building. The Resident Services Assistant will work closely with the on-site team to deliver a consistent customer experience while supporting the operational management of the development. The organisation Our client is a recognised residential property management business delivering professionally managed homes across the UK. Their developments focus on strong service standards, well-designed amenity spaces and resident-led community experiences. The team places a strong focus on customer service, communication and creating a welcoming environment for residents and visitors. The role / responsibilities The Resident Services Assistant will act as the first point of contact for residents and visitors while supporting leasing activity, resident engagement and operational tasks across the building Responsibilities will include: Deliver front of house services and act as the first point of contact for residents and visitors. Maintain the presentation of amenity spaces and apartments across the development. Organise and support resident events to help build a strong community environment. Engage with residents and assist with resident-led initiatives and activities. Respond to rental enquiries and support viewings and property tours. Support the leasing process including applicant vetting and offer progression. Maintain accurate marketing listings and ensure property portals remain updated. Manage amenity space bookings and resident services. Support resident communication across multiple channels including digital platforms. Coordinate contractor appointments and maintenance requests reported by residents. Support check-in and check-out processes and mid-term inspections. Assist with arrears monitoring and reporting where required. Work alongside the Resident Services Manager to ensure health and safety standards are maintained. Skills and experience To be successful as a Resident Services Assistant, candidates should demonstrate strong customer service skills and the ability to build relationships with residents. Key requirements include: Working knowledge of customer service within residential, hospitality, retail or student accommodation environments. Strong communication and interpersonal skills. A proactive and organised approach to tasks. Confidence engaging with residents, visitors and contractors. Good written communication and administrative skills. IT literacy with confidence using systems and social media platforms. Experience conducting property viewings is beneficial. Salary and Shift Salary of £30,000 per annum. 4 on 4 off shift pattern. Full-time position based on-site at the development. If you are interested in this Resident Services Assistant opportunity, apply now as interviews are expected to take place shortly. Due to the volume of applications received, if you do not hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Mar 19, 2026
Full time
Resident Experience Assistant Cobalt is partnering with a residential property operator to recruit a Resident Services Assistant for a build-to-rent development in Birmingham. This Resident Services Assistant role sits at the centre of the resident experience, supporting leasing, community engagement and day-to-day operations across the building. The Resident Services Assistant will work closely with the on-site team to deliver a consistent customer experience while supporting the operational management of the development. The organisation Our client is a recognised residential property management business delivering professionally managed homes across the UK. Their developments focus on strong service standards, well-designed amenity spaces and resident-led community experiences. The team places a strong focus on customer service, communication and creating a welcoming environment for residents and visitors. The role / responsibilities The Resident Services Assistant will act as the first point of contact for residents and visitors while supporting leasing activity, resident engagement and operational tasks across the building Responsibilities will include: Deliver front of house services and act as the first point of contact for residents and visitors. Maintain the presentation of amenity spaces and apartments across the development. Organise and support resident events to help build a strong community environment. Engage with residents and assist with resident-led initiatives and activities. Respond to rental enquiries and support viewings and property tours. Support the leasing process including applicant vetting and offer progression. Maintain accurate marketing listings and ensure property portals remain updated. Manage amenity space bookings and resident services. Support resident communication across multiple channels including digital platforms. Coordinate contractor appointments and maintenance requests reported by residents. Support check-in and check-out processes and mid-term inspections. Assist with arrears monitoring and reporting where required. Work alongside the Resident Services Manager to ensure health and safety standards are maintained. Skills and experience To be successful as a Resident Services Assistant, candidates should demonstrate strong customer service skills and the ability to build relationships with residents. Key requirements include: Working knowledge of customer service within residential, hospitality, retail or student accommodation environments. Strong communication and interpersonal skills. A proactive and organised approach to tasks. Confidence engaging with residents, visitors and contractors. Good written communication and administrative skills. IT literacy with confidence using systems and social media platforms. Experience conducting property viewings is beneficial. Salary and Shift Salary of £30,000 per annum. 4 on 4 off shift pattern. Full-time position based on-site at the development. If you are interested in this Resident Services Assistant opportunity, apply now as interviews are expected to take place shortly. Due to the volume of applications received, if you do not hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Where: Two locations availble: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: March 2026 onwards What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Mar 18, 2026
Full time
Where: Two locations availble: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: March 2026 onwards What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Cobalt is working with a well-established residential property operator to recruit a Resident Services Associate for a high-quality rental development in North London. This Resident Services Associate role sits within the front of house team and focuses on delivering a consistent resident experience while supporting the daily operation of a busy building. The Resident Services Associate will engage with residents, support lettings activity and ensure the building operates to a high standard. The Organisation Our client is a recognised operator within the professionally managed rental sector. Their developments focus on strong resident communities, well-managed buildings and a consistent service standard. The Resident Services Associate will join a team that places resident experience at the centre of building operations. Key elements include: A professionally managed residential environment focused on service. A team culture centred around collaboration and resident satisfaction. A role that combines hospitality-style service with property operations. Opportunities to engage directly with residents and support community events. The Role / Responsibilities The Resident Services Associate acts as a key point of contact for residents and visitors, ensuring a welcoming and efficient front of house service while supporting building operations. Responsibilities will include: Providing a front-line service including meet and greet, reception support and parcel handling. Supporting resident move-in and move-out processes, including property checks. Responding to resident enquiries and resolving issues, escalating where required. Coordinating between customer service and operational teams to maintain service standards. Supporting the lettings journey from offer acceptance through to move-in. Managing bookings for amenity spaces and coordinating cleaning where required. Liaising with contractors and raising works orders for maintenance tasks. Supporting tenancy, income and unit management processes. Logging and managing keys, parcels and visitor access. Preparing shift handovers and supporting reporting processes. Assisting with resident events and engagement activities. Carrying out building walks to review cleanliness and presentation. The Resident Services Associate will also support the wider team in maintaining a welcoming environment and ensuring residents receive a consistent service. The Skills / Requirements Cobalt is seeking a Resident Services Associate who enjoys working in a customer-facing environment and can build relationships with residents and colleagues. The successful Resident Services Associate will demonstrate: Previous experience within hospitality, travel, tourism or Build to Rent environments. Strong communication skills with the ability to engage with residents professionally. A customer-focused approach to service delivery. Experience working within a team environment. Good written and verbal English. Awareness of health and safety practices within a building environment. Confidence managing enquiries, complaints and service requests. A professional and well-presented approach to front of house responsibilities. Experience supporting resident events or private functions would be beneficial. If you are interested in this Resident Services Associate opportunity in North London, please apply now. Interviews are expected to take place shortly. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Mar 17, 2026
Full time
Cobalt is working with a well-established residential property operator to recruit a Resident Services Associate for a high-quality rental development in North London. This Resident Services Associate role sits within the front of house team and focuses on delivering a consistent resident experience while supporting the daily operation of a busy building. The Resident Services Associate will engage with residents, support lettings activity and ensure the building operates to a high standard. The Organisation Our client is a recognised operator within the professionally managed rental sector. Their developments focus on strong resident communities, well-managed buildings and a consistent service standard. The Resident Services Associate will join a team that places resident experience at the centre of building operations. Key elements include: A professionally managed residential environment focused on service. A team culture centred around collaboration and resident satisfaction. A role that combines hospitality-style service with property operations. Opportunities to engage directly with residents and support community events. The Role / Responsibilities The Resident Services Associate acts as a key point of contact for residents and visitors, ensuring a welcoming and efficient front of house service while supporting building operations. Responsibilities will include: Providing a front-line service including meet and greet, reception support and parcel handling. Supporting resident move-in and move-out processes, including property checks. Responding to resident enquiries and resolving issues, escalating where required. Coordinating between customer service and operational teams to maintain service standards. Supporting the lettings journey from offer acceptance through to move-in. Managing bookings for amenity spaces and coordinating cleaning where required. Liaising with contractors and raising works orders for maintenance tasks. Supporting tenancy, income and unit management processes. Logging and managing keys, parcels and visitor access. Preparing shift handovers and supporting reporting processes. Assisting with resident events and engagement activities. Carrying out building walks to review cleanliness and presentation. The Resident Services Associate will also support the wider team in maintaining a welcoming environment and ensuring residents receive a consistent service. The Skills / Requirements Cobalt is seeking a Resident Services Associate who enjoys working in a customer-facing environment and can build relationships with residents and colleagues. The successful Resident Services Associate will demonstrate: Previous experience within hospitality, travel, tourism or Build to Rent environments. Strong communication skills with the ability to engage with residents professionally. A customer-focused approach to service delivery. Experience working within a team environment. Good written and verbal English. Awareness of health and safety practices within a building environment. Confidence managing enquiries, complaints and service requests. A professional and well-presented approach to front of house responsibilities. Experience supporting resident events or private functions would be beneficial. If you are interested in this Resident Services Associate opportunity in North London, please apply now. Interviews are expected to take place shortly. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Grinding Machinist - DedTru / Centreless Machines Location: Clevedon Contract: Initially 3 months (potential to extend for the right candidate) Pay: 14.30ph + 17% shift allowance ( 16.73ph incl. S/A) + holiday & pension Shifts: Rotating Monday to Thursday: 05:50-14:00 & 13:50-22:00 Fridays: 05:50-11:20 & 11:10-16:40 Are you an experienced grinding machinist looking to join a well-established manufacturer? We are seeking skilled operators to run DedTru, Centreless, and similar grinding machines in a fast-paced, high-precision environment. Key Responsibilities Operate DedTru and other grinding machines to meet production targets Maintain aerospace and high-precision quality standards Contribute to Manufacturing Excellence initiatives Ensure health & safety compliance at all times Read and interpret technical drawings, applying correct tolerances Skills, Experience & Attributes Proven experience operating grinding machines (DedTru, Centreless, or equivalent) Strong understanding of tolerances, torque, and precise measurements Methodical and safety-conscious approach to work in manufacturing/production environments Knowledge of aerospace/precision component standards Basic understanding of Lean Manufacturing principles (5S, material flow) Why apply? This is a great opportunity to expand your skills on high-precision machinery while working for a respected, long-standing manufacturer. The role offers a competitive salary with shift allowance, holiday, and pension benefits. To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted. The above represents a summary of the contract assignment. A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates.
Mar 12, 2026
Contractor
Grinding Machinist - DedTru / Centreless Machines Location: Clevedon Contract: Initially 3 months (potential to extend for the right candidate) Pay: 14.30ph + 17% shift allowance ( 16.73ph incl. S/A) + holiday & pension Shifts: Rotating Monday to Thursday: 05:50-14:00 & 13:50-22:00 Fridays: 05:50-11:20 & 11:10-16:40 Are you an experienced grinding machinist looking to join a well-established manufacturer? We are seeking skilled operators to run DedTru, Centreless, and similar grinding machines in a fast-paced, high-precision environment. Key Responsibilities Operate DedTru and other grinding machines to meet production targets Maintain aerospace and high-precision quality standards Contribute to Manufacturing Excellence initiatives Ensure health & safety compliance at all times Read and interpret technical drawings, applying correct tolerances Skills, Experience & Attributes Proven experience operating grinding machines (DedTru, Centreless, or equivalent) Strong understanding of tolerances, torque, and precise measurements Methodical and safety-conscious approach to work in manufacturing/production environments Knowledge of aerospace/precision component standards Basic understanding of Lean Manufacturing principles (5S, material flow) Why apply? This is a great opportunity to expand your skills on high-precision machinery while working for a respected, long-standing manufacturer. The role offers a competitive salary with shift allowance, holiday, and pension benefits. To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted. The above represents a summary of the contract assignment. A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates.
40 hours per week (this role could be considered as a job share for 2 x part-time colleagues) 5 days per week, working an 8-hour day (or split shifts for part-time) Competitive salary plus Sodexo rewards and benefits Job Introduction Sodexo believes government agencies should foster an environment of respect, operating efficiently and effectively to promote productivity. We prioritise employee well-being and play a vital role in building stronger communities. We are seeking a Helpdesk Team Leader to join our team at Delta 1100, Swindon SN5 7WZ . This exciting role involves working in partnership with a high-profile blue light service organisation within the customer experience property helpdesk. As a Helpdesk Team Leader , you'll manage, coach, and motivate a team of Intelligent Service Centre (ISC) Operators to deliver best-in-class customer service to clients and suppliers, ensuring prompt, professional, and efficient support. What you'll do: Lead and support a team of helpdesk operators, maintaining professionalism and excellent service standards. Manage onboarding, induction, training, and probation for new starters to ensure smooth integration. Conduct regular one-to-one meetings and performance reviews to drive continuous development and accountability. Build and maintain effective relationships with suppliers, clients, and internal stakeholders. Identify and implement improvements to drive efficiency and service excellence. Demonstrate flexibility, adaptability, and a proactive approach to change. Support contract teams to maintain service delivery and compliance with contractual obligations. Ensure full compliance with Sodexo policies, procedures, directives, and information security requirements. Promote Sodexo's values and ethical principles while upholding client values of professionalism, integrity, courage, and compassion. Additional Responsibilities: Deputise for other Team Leaders when required, carrying out duties aligned to your banding and experience. Act as the escalation point for customer complaints, ensuring timely resolution and stakeholder updates. Maintain adherence to ISC processes and procedures, ensuring team proficiency through regular training. Collaborate with suppliers to ensure timely completion of work requests. Provide logical, solution-focused support to ISC Operators, escalating complex issues to BMS and Technical Assurance teams. Manage and maintain the duty rota to ensure 24/7/365 operator coverage. Provide first-line support, guidance, and mentoring for helpdesk operators. Monitor and manage workloads to meet targets and service level agreements. Deliver and assist in training, coaching, and development programmes. Conduct monthly 1-1s and quarterly PDRs (Performance Development Reviews), documenting progress and actions. Support continuous improvement by reviewing and refining operational processes. Assist management in implementing new processes and adapting working methods as required. Participate in recruitment and selection within the Intelligent Service Centre. Join the management on-call rota (approximately one week in every eight) for out-of-hours escalations and queries. Provide operational support during peak periods or staff absences. Maintain flexibility in working hours to meet business demands. Build strong customer relationships and promote confidence in Sodexo's systems and processes. Continuously evaluate performance, recommending improvements for operational efficiency and service delivery. Identify areas for enhancement within the contract for stakeholder engagement and account development. Actively contribute to your community of practice, driving service innovation and supporting the evolution of PPS (Professional Property Services) and team development. Accountabilities: Achieve key performance indicators (KPIs) in customer service, client and system knowledge, and attendance as reflected in the ISC balanced scorecard. Deliver an excellent level of customer service and operational performance. Identify and address training needs to support team capability and professional growth. What you bring: Proven supervisory or leadership experience in a Contact Centre or Service Centre environment. Strong people management skills, with experience in team leadership, scheduling, and absence management. Ability to perform under pressure, managing multiple priorities in a fast-paced, dynamic environment. Demonstrated capability to coach, mentor, and develop individuals to deliver exceptional customer service. Advanced IT literacy, including Microsoft Excel, Word, and CAFM systems (telephony experience desirable). Strong analytical, problem-solving, and decision-making skills. Excellent verbal and written communication across all levels. Self-motivated, confident, and adaptable with a professional approach. Excellent relationship-building and influencing abilities. Proven experience in implementing, evaluating, and improving business processes. Commitment to Zero Harm and maintaining a strong safety culture. Exceptional attention to detail and accuracy. Ability to deliver high-quality customer service to internal and external stakeholders. Eligibility to pass client security vetting is essential What we offer: Working with Sodexo is more than a job it's an opportunity to be part of something greater. You'll join a team that values your individuality, empowers you to act with purpose, and enables you to make a meaningful impact every day. In addition, we offer: Mental health and wellbeing support Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP and lifestyle rewards Discounts for you and your family Financial tools and retirement plan Cycle to Work scheme and paid volunteering day Ready to be part of something greater? Apply today Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Mar 12, 2026
Full time
40 hours per week (this role could be considered as a job share for 2 x part-time colleagues) 5 days per week, working an 8-hour day (or split shifts for part-time) Competitive salary plus Sodexo rewards and benefits Job Introduction Sodexo believes government agencies should foster an environment of respect, operating efficiently and effectively to promote productivity. We prioritise employee well-being and play a vital role in building stronger communities. We are seeking a Helpdesk Team Leader to join our team at Delta 1100, Swindon SN5 7WZ . This exciting role involves working in partnership with a high-profile blue light service organisation within the customer experience property helpdesk. As a Helpdesk Team Leader , you'll manage, coach, and motivate a team of Intelligent Service Centre (ISC) Operators to deliver best-in-class customer service to clients and suppliers, ensuring prompt, professional, and efficient support. What you'll do: Lead and support a team of helpdesk operators, maintaining professionalism and excellent service standards. Manage onboarding, induction, training, and probation for new starters to ensure smooth integration. Conduct regular one-to-one meetings and performance reviews to drive continuous development and accountability. Build and maintain effective relationships with suppliers, clients, and internal stakeholders. Identify and implement improvements to drive efficiency and service excellence. Demonstrate flexibility, adaptability, and a proactive approach to change. Support contract teams to maintain service delivery and compliance with contractual obligations. Ensure full compliance with Sodexo policies, procedures, directives, and information security requirements. Promote Sodexo's values and ethical principles while upholding client values of professionalism, integrity, courage, and compassion. Additional Responsibilities: Deputise for other Team Leaders when required, carrying out duties aligned to your banding and experience. Act as the escalation point for customer complaints, ensuring timely resolution and stakeholder updates. Maintain adherence to ISC processes and procedures, ensuring team proficiency through regular training. Collaborate with suppliers to ensure timely completion of work requests. Provide logical, solution-focused support to ISC Operators, escalating complex issues to BMS and Technical Assurance teams. Manage and maintain the duty rota to ensure 24/7/365 operator coverage. Provide first-line support, guidance, and mentoring for helpdesk operators. Monitor and manage workloads to meet targets and service level agreements. Deliver and assist in training, coaching, and development programmes. Conduct monthly 1-1s and quarterly PDRs (Performance Development Reviews), documenting progress and actions. Support continuous improvement by reviewing and refining operational processes. Assist management in implementing new processes and adapting working methods as required. Participate in recruitment and selection within the Intelligent Service Centre. Join the management on-call rota (approximately one week in every eight) for out-of-hours escalations and queries. Provide operational support during peak periods or staff absences. Maintain flexibility in working hours to meet business demands. Build strong customer relationships and promote confidence in Sodexo's systems and processes. Continuously evaluate performance, recommending improvements for operational efficiency and service delivery. Identify areas for enhancement within the contract for stakeholder engagement and account development. Actively contribute to your community of practice, driving service innovation and supporting the evolution of PPS (Professional Property Services) and team development. Accountabilities: Achieve key performance indicators (KPIs) in customer service, client and system knowledge, and attendance as reflected in the ISC balanced scorecard. Deliver an excellent level of customer service and operational performance. Identify and address training needs to support team capability and professional growth. What you bring: Proven supervisory or leadership experience in a Contact Centre or Service Centre environment. Strong people management skills, with experience in team leadership, scheduling, and absence management. Ability to perform under pressure, managing multiple priorities in a fast-paced, dynamic environment. Demonstrated capability to coach, mentor, and develop individuals to deliver exceptional customer service. Advanced IT literacy, including Microsoft Excel, Word, and CAFM systems (telephony experience desirable). Strong analytical, problem-solving, and decision-making skills. Excellent verbal and written communication across all levels. Self-motivated, confident, and adaptable with a professional approach. Excellent relationship-building and influencing abilities. Proven experience in implementing, evaluating, and improving business processes. Commitment to Zero Harm and maintaining a strong safety culture. Exceptional attention to detail and accuracy. Ability to deliver high-quality customer service to internal and external stakeholders. Eligibility to pass client security vetting is essential What we offer: Working with Sodexo is more than a job it's an opportunity to be part of something greater. You'll join a team that values your individuality, empowers you to act with purpose, and enables you to make a meaningful impact every day. In addition, we offer: Mental health and wellbeing support Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP and lifestyle rewards Discounts for you and your family Financial tools and retirement plan Cycle to Work scheme and paid volunteering day Ready to be part of something greater? Apply today Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Mar 11, 2026
Full time
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
ARC Operator (Alarm Receiving Centre) Location: Doncaster (DN9 3FL) Starting salary £27,000 per annum + Benefits Hours: 12-hour shifts - 4 on / 4 off - 24/7 operation Benefits Competitive starting salary of £27,000 per annum 4 on / 4 off shift pattern offering regular time off Pension scheme Medical costs cover Life insurance Full training and funded SIA CCTV Operator licence Are you calm under pressure, highly organised, and able to respond quickly when it matters most? Doncaster Security Operations Centre (DSOC) is recruiting ARC Operators to join its professional control room team in Doncaster. This role involves monitoring security and alarm systems, responding to incidents and coordinating the appropriate emergency response. This is a great opportunity to join a professional security monitoring environment where attention to detail, clear communication and quick decision-making are essential. About Doncaster Security Operations Centre The Doncaster Security Operations Centre (DSOC) provides professional alarm monitoring and security response services, operating 24 hours a day, 365 days a year. The team monitors alarm systems, assesses incidents and coordinates the appropriate response with emergency services, customers and internal teams. The Role Working within a dedicated control room environment, you will: Monitor alarm systems and security platforms within the Alarm Receiving Centre Respond to incoming fire and intruder alarm signals in line with company procedures Liaise with Police, emergency services and internal teams to coordinate appropriate responses Maintain clear and accurate incident reports and logs Provide a professional and courteous telephone response service Identify and report equipment issues to maintain operational continuity Carry out daily, weekly and monthly operational checks Ensure smooth and accurate handover between operators Maintain strict data protection and information security standards The ideal candidate Previous customer service, call centre or administration experience Strong communication skills and the ability to remain calm in urgent situations Good IT skills including Microsoft Word and Excel Excellent attention to detail and problem-solving ability Ability to assess situations quickly and determine the correct response Willingness to work days, nights, weekends and bank holidays as part of a 24/7 shift rota Security Clearance & Training Successful candidates will be required to undergo BS7858 screening and vetting. Following successful completion of training and induction, you will also be supported through the SIA CCTV Operator course, with the licence fully funded by the business. If you are looking for a stable and responsible role within a professional security control room environment, apply now with your updated CV Interviews will take place on site (DN9 3FL) Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Mar 11, 2026
Full time
ARC Operator (Alarm Receiving Centre) Location: Doncaster (DN9 3FL) Starting salary £27,000 per annum + Benefits Hours: 12-hour shifts - 4 on / 4 off - 24/7 operation Benefits Competitive starting salary of £27,000 per annum 4 on / 4 off shift pattern offering regular time off Pension scheme Medical costs cover Life insurance Full training and funded SIA CCTV Operator licence Are you calm under pressure, highly organised, and able to respond quickly when it matters most? Doncaster Security Operations Centre (DSOC) is recruiting ARC Operators to join its professional control room team in Doncaster. This role involves monitoring security and alarm systems, responding to incidents and coordinating the appropriate emergency response. This is a great opportunity to join a professional security monitoring environment where attention to detail, clear communication and quick decision-making are essential. About Doncaster Security Operations Centre The Doncaster Security Operations Centre (DSOC) provides professional alarm monitoring and security response services, operating 24 hours a day, 365 days a year. The team monitors alarm systems, assesses incidents and coordinates the appropriate response with emergency services, customers and internal teams. The Role Working within a dedicated control room environment, you will: Monitor alarm systems and security platforms within the Alarm Receiving Centre Respond to incoming fire and intruder alarm signals in line with company procedures Liaise with Police, emergency services and internal teams to coordinate appropriate responses Maintain clear and accurate incident reports and logs Provide a professional and courteous telephone response service Identify and report equipment issues to maintain operational continuity Carry out daily, weekly and monthly operational checks Ensure smooth and accurate handover between operators Maintain strict data protection and information security standards The ideal candidate Previous customer service, call centre or administration experience Strong communication skills and the ability to remain calm in urgent situations Good IT skills including Microsoft Word and Excel Excellent attention to detail and problem-solving ability Ability to assess situations quickly and determine the correct response Willingness to work days, nights, weekends and bank holidays as part of a 24/7 shift rota Security Clearance & Training Successful candidates will be required to undergo BS7858 screening and vetting. Following successful completion of training and induction, you will also be supported through the SIA CCTV Operator course, with the licence fully funded by the business. If you are looking for a stable and responsible role within a professional security control room environment, apply now with your updated CV Interviews will take place on site (DN9 3FL) Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Bespoke Tour Operator who curate amazing itineraries for their high-end clientele, are speaking a Customer Experience 'Guru' who will handle the client journey from booking, to travel, and back. Our client guides and supports travellers eager to experience the extraordinary landscapes, wildlife, and cultures of the Arctic. Specialists in polar travel, they pride themselves on deep destination knowledge, thoughtful customer care, and doing the right thing for both people and planet. As a Customer Experience Coordinator you will offer meticulous service and attention to detail, because the holiday experience starts from the moment of enquiry & booking. This is a small, growing company and you will relish being part of a connected and supportive team, who put ownership, trust and collaboration at the forefront of all they do. Working remotely, but with monthly collaborative working for a couple of days, this is the perfect role for an on-and-out travel customer experience expert, use to dealing with HNW clients. JOB DESCRIPTION: You will support customers from the moment they book through to their return home, acting as their main point of contact and trusted guide throughout the journey. Our customers are often booking complex, expensive, once-in-a-lifetime trips, so clarity, reassurance, and attention to detail are essential. Act as the primary point of contact for the clientele, communicating via phone, video, email, and WhatsApp Own the end-to-end customer journey, from booking through to post-trip follow-up, delighting customers and adding value at every touchpoint Build strong, trusting relationships with customers and key partners Maintain accurate, detailed records in our CRM system Create, manage, and update clear customer documentation and communications Provide destination and logistical support to customers while travelling During travel periods, provide planned out-of-hours or occasional weekend support (balanced with time off in lieu) Support customers extending their trips Continuously build knowledge of destinations, cruise operations, and customer needs Contribute ideas and practical improvements to customer experience processes, templates, and ways of working as the business grows EXPERIENCE REQUIRED: Significant, hands-on direct customer experience, ideally within the travel industry - you are an out-and-out Customer Experience professional Experience servicing customers at a high-touch level, high-value travel experiences A strong learning mindset, with curiosity and the ability to quickly build deep destination and product knowledge A proven track record as a completer-finisher, able to manage detail, follow through, and see customer journeys through end to end The maturity and confidence to take full ownership of the Customer Experience remit, paired with the judgement to know when to ask questions or seek input Based in the South West or Midlands, enabling occasional in-person co-working to support collaboration and onboarding PACKAGE & BENEFITS 27,000 - 28,500 base per annum (depending on experience) FULL TIME - working hours are 9:00am-5:30pm, Monday to Friday (flexibility many be needed around busy travel periods) Later finish of up to two evenings per week is likely to be required. This will be planned in advance and balanced with a delayed start on those days, ensuring working hours remain fair, sustainable, and aligned with team coverage. REMOTE Twenty-five days paid holiday, in addition to your birthday and public holidays Flexibility regarding hours and place of work, if needed Company laptop and phone Opportunity to work-and-travel INTERESTED? Follow the instructions to apply, attaching your CV. This vacancy is being managed by (url removed) / (phone number removed). Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities so do submit your CV to us! You must have full rights to work in the UK and be based in UK for work. We have a high volume of applications, so unfortunately, we are unable to reply to unsuccessful applicants.
Mar 10, 2026
Full time
Bespoke Tour Operator who curate amazing itineraries for their high-end clientele, are speaking a Customer Experience 'Guru' who will handle the client journey from booking, to travel, and back. Our client guides and supports travellers eager to experience the extraordinary landscapes, wildlife, and cultures of the Arctic. Specialists in polar travel, they pride themselves on deep destination knowledge, thoughtful customer care, and doing the right thing for both people and planet. As a Customer Experience Coordinator you will offer meticulous service and attention to detail, because the holiday experience starts from the moment of enquiry & booking. This is a small, growing company and you will relish being part of a connected and supportive team, who put ownership, trust and collaboration at the forefront of all they do. Working remotely, but with monthly collaborative working for a couple of days, this is the perfect role for an on-and-out travel customer experience expert, use to dealing with HNW clients. JOB DESCRIPTION: You will support customers from the moment they book through to their return home, acting as their main point of contact and trusted guide throughout the journey. Our customers are often booking complex, expensive, once-in-a-lifetime trips, so clarity, reassurance, and attention to detail are essential. Act as the primary point of contact for the clientele, communicating via phone, video, email, and WhatsApp Own the end-to-end customer journey, from booking through to post-trip follow-up, delighting customers and adding value at every touchpoint Build strong, trusting relationships with customers and key partners Maintain accurate, detailed records in our CRM system Create, manage, and update clear customer documentation and communications Provide destination and logistical support to customers while travelling During travel periods, provide planned out-of-hours or occasional weekend support (balanced with time off in lieu) Support customers extending their trips Continuously build knowledge of destinations, cruise operations, and customer needs Contribute ideas and practical improvements to customer experience processes, templates, and ways of working as the business grows EXPERIENCE REQUIRED: Significant, hands-on direct customer experience, ideally within the travel industry - you are an out-and-out Customer Experience professional Experience servicing customers at a high-touch level, high-value travel experiences A strong learning mindset, with curiosity and the ability to quickly build deep destination and product knowledge A proven track record as a completer-finisher, able to manage detail, follow through, and see customer journeys through end to end The maturity and confidence to take full ownership of the Customer Experience remit, paired with the judgement to know when to ask questions or seek input Based in the South West or Midlands, enabling occasional in-person co-working to support collaboration and onboarding PACKAGE & BENEFITS 27,000 - 28,500 base per annum (depending on experience) FULL TIME - working hours are 9:00am-5:30pm, Monday to Friday (flexibility many be needed around busy travel periods) Later finish of up to two evenings per week is likely to be required. This will be planned in advance and balanced with a delayed start on those days, ensuring working hours remain fair, sustainable, and aligned with team coverage. REMOTE Twenty-five days paid holiday, in addition to your birthday and public holidays Flexibility regarding hours and place of work, if needed Company laptop and phone Opportunity to work-and-travel INTERESTED? Follow the instructions to apply, attaching your CV. This vacancy is being managed by (url removed) / (phone number removed). Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities so do submit your CV to us! You must have full rights to work in the UK and be based in UK for work. We have a high volume of applications, so unfortunately, we are unable to reply to unsuccessful applicants.
Bespoke Tour Operator who curate amazing itineraries for their high-end clientele, are speaking a Customer Experience 'Guru' who will handle the client journey from booking, to travel, and back. Our client guides and supports travellers eager to experience the extraordinary landscapes, wildlife, and cultures of the Arctic. Specialists in polar travel, they pride themselves on deep destination knowledge, thoughtful customer care, and doing the right thing for both people and planet. As a Customer Experience Coordinator you will offer meticulous service and attention to detail, because the holiday experience starts from the moment of enquiry & booking. This is a small, growing company and you will relish being part of a connected and supportive team, who put ownership, trust and collaboration at the forefront of all they do. Working remotely, but with monthly collaborative working for a couple of days, this is the perfect role for an on-and-out travel customer experience expert, use to dealing with HNW clients. JOB DESCRIPTION: You will support customers from the moment they book through to their return home, acting as their main point of contact and trusted guide throughout the journey. Our customers are often booking complex, expensive, once-in-a-lifetime trips, so clarity, reassurance, and attention to detail are essential. Act as the primary point of contact for the clientele, communicating via phone, video, email, and WhatsApp Own the end-to-end customer journey, from booking through to post-trip follow-up, delighting customers and adding value at every touchpoint Build strong, trusting relationships with customers and key partners Maintain accurate, detailed records in our CRM system Create, manage, and update clear customer documentation and communications Provide destination and logistical support to customers while travelling During travel periods, provide planned out-of-hours or occasional weekend support (balanced with time off in lieu) Support customers extending their trips Continuously build knowledge of destinations, cruise operations, and customer needs Contribute ideas and practical improvements to customer experience processes, templates, and ways of working as the business grows EXPERIENCE REQUIRED: Significant, hands-on direct customer experience, ideally within the travel industry - you are an out-and-out Customer Experience professional Experience servicing customers at a high-touch level, high-value travel experiences A strong learning mindset, with curiosity and the ability to quickly build deep destination and product knowledge A proven track record as a completer-finisher, able to manage detail, follow through, and see customer journeys through end to end The maturity and confidence to take full ownership of the Customer Experience remit, paired with the judgement to know when to ask questions or seek input Based in the South West or Midlands, enabling occasional in-person co-working to support collaboration and onboarding PACKAGE & BENEFITS 27,000 - 28,500 base per annum (depending on experience) FULL TIME - working hours are 9:00am-5:30pm, Monday to Friday (flexibility many be needed around busy travel periods) Later finish of up to two evenings per week is likely to be required. This will be planned in advance and balanced with a delayed start on those days, ensuring working hours remain fair, sustainable, and aligned with team coverage. REMOTE Twenty-five days paid holiday, in addition to your birthday and public holidays Flexibility regarding hours and place of work, if needed Company laptop and phone Opportunity to work-and-travel INTERESTED? Follow the instructions to apply, attaching your CV. This vacancy is being managed by (url removed) / (phone number removed). Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities so do submit your CV to us! You must have full rights to work in the UK and be based in UK for work. We have a high volume of applications, so unfortunately, we are unable to reply to unsuccessful applicants.
Mar 10, 2026
Full time
Bespoke Tour Operator who curate amazing itineraries for their high-end clientele, are speaking a Customer Experience 'Guru' who will handle the client journey from booking, to travel, and back. Our client guides and supports travellers eager to experience the extraordinary landscapes, wildlife, and cultures of the Arctic. Specialists in polar travel, they pride themselves on deep destination knowledge, thoughtful customer care, and doing the right thing for both people and planet. As a Customer Experience Coordinator you will offer meticulous service and attention to detail, because the holiday experience starts from the moment of enquiry & booking. This is a small, growing company and you will relish being part of a connected and supportive team, who put ownership, trust and collaboration at the forefront of all they do. Working remotely, but with monthly collaborative working for a couple of days, this is the perfect role for an on-and-out travel customer experience expert, use to dealing with HNW clients. JOB DESCRIPTION: You will support customers from the moment they book through to their return home, acting as their main point of contact and trusted guide throughout the journey. Our customers are often booking complex, expensive, once-in-a-lifetime trips, so clarity, reassurance, and attention to detail are essential. Act as the primary point of contact for the clientele, communicating via phone, video, email, and WhatsApp Own the end-to-end customer journey, from booking through to post-trip follow-up, delighting customers and adding value at every touchpoint Build strong, trusting relationships with customers and key partners Maintain accurate, detailed records in our CRM system Create, manage, and update clear customer documentation and communications Provide destination and logistical support to customers while travelling During travel periods, provide planned out-of-hours or occasional weekend support (balanced with time off in lieu) Support customers extending their trips Continuously build knowledge of destinations, cruise operations, and customer needs Contribute ideas and practical improvements to customer experience processes, templates, and ways of working as the business grows EXPERIENCE REQUIRED: Significant, hands-on direct customer experience, ideally within the travel industry - you are an out-and-out Customer Experience professional Experience servicing customers at a high-touch level, high-value travel experiences A strong learning mindset, with curiosity and the ability to quickly build deep destination and product knowledge A proven track record as a completer-finisher, able to manage detail, follow through, and see customer journeys through end to end The maturity and confidence to take full ownership of the Customer Experience remit, paired with the judgement to know when to ask questions or seek input Based in the South West or Midlands, enabling occasional in-person co-working to support collaboration and onboarding PACKAGE & BENEFITS 27,000 - 28,500 base per annum (depending on experience) FULL TIME - working hours are 9:00am-5:30pm, Monday to Friday (flexibility many be needed around busy travel periods) Later finish of up to two evenings per week is likely to be required. This will be planned in advance and balanced with a delayed start on those days, ensuring working hours remain fair, sustainable, and aligned with team coverage. REMOTE Twenty-five days paid holiday, in addition to your birthday and public holidays Flexibility regarding hours and place of work, if needed Company laptop and phone Opportunity to work-and-travel INTERESTED? Follow the instructions to apply, attaching your CV. This vacancy is being managed by (url removed) / (phone number removed). Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities so do submit your CV to us! You must have full rights to work in the UK and be based in UK for work. We have a high volume of applications, so unfortunately, we are unable to reply to unsuccessful applicants.
CNC Process Engineer Wolverhampton Permanent 40 Hours per Week £40,000 - £45,000 DOE + Profit Share Bonus The Opportunity We are working with a well-established and growing manufacturing business based in Wolverhampton who are looking to appoint an experienced CNC Process Engineer . This is an excellent opportunity for a hands-on engineer who is passionate about continuous improvement, process optimisation, and driving manufacturing efficiency. You will play a key role in supporting production, improving workflows, and enhancing machining processes across a varied component range. The Role Reporting into the Production Management team, you will be responsible for optimising CNC processes, reducing setup times, improving tooling strategies, and supporting new product introductions. This position will suit someone who enjoys collaborating across Production, Quality, and CAD/CAM teams and thrives in a forward-thinking engineering environment. Key Responsibilities Develop and improve CNC programs for Haas CNC milling centres and long-length multi-axis extrusion machines Reduce setup times and create clear setup documentation for repeat runs Design and improve fixtures and jigs to enhance productivity Work alongside Production Management to introduce specialist tooling solutions Conduct time studies and workflow analysis to drive efficiency improvements Maintain process documentation in line with ISO standards Support new product introductions and manufacturing readiness Provide technical guidance and mentoring to CNC operators and apprentices Monitor machine performance and recommend improvements or upgrades Candidate Requirements Minimum 2+ years' experience in CNC Process Engineering or Manufacturing Engineering Strong hands-on CNC programming and machining background Experience working within ISO quality frameworks Proficiency in Fusion 360 (CAD/CAM) Strong knowledge of multi-axis machining and G/M code programming Good tooling knowledge Proven problem-solving and root cause analysis skills Strong communication skills and ability to work cross-functionally Desirable: Exposure to Lean Manufacturing, Six Sigma, or automation projects Working Hours Monday - Thursday: 7:00am - 4:00pmFriday: 7:00am - 12:00pm Benefits Competitive salary (£40,000 - £45,000 DOE) Annual profit share bonus scheme 28 days holiday (including bank holidays) Additional birthday leave Additional service days (up to 5 extra days) This is a fantastic opportunity to join a stable and growing engineering business where you can genuinely influence process improvement and operational efficiency. To apply or find out more, please contact us for a confidential discussion.
Mar 05, 2026
Full time
CNC Process Engineer Wolverhampton Permanent 40 Hours per Week £40,000 - £45,000 DOE + Profit Share Bonus The Opportunity We are working with a well-established and growing manufacturing business based in Wolverhampton who are looking to appoint an experienced CNC Process Engineer . This is an excellent opportunity for a hands-on engineer who is passionate about continuous improvement, process optimisation, and driving manufacturing efficiency. You will play a key role in supporting production, improving workflows, and enhancing machining processes across a varied component range. The Role Reporting into the Production Management team, you will be responsible for optimising CNC processes, reducing setup times, improving tooling strategies, and supporting new product introductions. This position will suit someone who enjoys collaborating across Production, Quality, and CAD/CAM teams and thrives in a forward-thinking engineering environment. Key Responsibilities Develop and improve CNC programs for Haas CNC milling centres and long-length multi-axis extrusion machines Reduce setup times and create clear setup documentation for repeat runs Design and improve fixtures and jigs to enhance productivity Work alongside Production Management to introduce specialist tooling solutions Conduct time studies and workflow analysis to drive efficiency improvements Maintain process documentation in line with ISO standards Support new product introductions and manufacturing readiness Provide technical guidance and mentoring to CNC operators and apprentices Monitor machine performance and recommend improvements or upgrades Candidate Requirements Minimum 2+ years' experience in CNC Process Engineering or Manufacturing Engineering Strong hands-on CNC programming and machining background Experience working within ISO quality frameworks Proficiency in Fusion 360 (CAD/CAM) Strong knowledge of multi-axis machining and G/M code programming Good tooling knowledge Proven problem-solving and root cause analysis skills Strong communication skills and ability to work cross-functionally Desirable: Exposure to Lean Manufacturing, Six Sigma, or automation projects Working Hours Monday - Thursday: 7:00am - 4:00pmFriday: 7:00am - 12:00pm Benefits Competitive salary (£40,000 - £45,000 DOE) Annual profit share bonus scheme 28 days holiday (including bank holidays) Additional birthday leave Additional service days (up to 5 extra days) This is a fantastic opportunity to join a stable and growing engineering business where you can genuinely influence process improvement and operational efficiency. To apply or find out more, please contact us for a confidential discussion.
Bank Switchboard Operator Private Hospital Bank (Zero Hours) Ad Hoc Shifts St Mellons This position is a zero-hour contract - offering shifts on a flexible, ad-hoc basis. Shifts are offered on a flexible, as-needed basis to cover busy periods, sickness and annual leave. There are no guaranteed hours or minimum shifts each week. This role would suit someone who: Is looking for flexible work around other commitments Is happy to pick up shifts as and when required Does not require fixed or guaranteed hours About the Role Our Patient Support Centre in St Mellons is recruiting a Bank Switchboard Operator to join the team on a zero-hours contract. As the first point of contact for patients and healthcare professionals, you will manage all incoming and outgoing calls across multiple hospital sites, ensuring communication is handled professionally, efficiently and in line with hospital procedures. You will play a key role in delivering excellent customer care and ensuring smooth communication across the organisation. Duties and Responsibilities Operate the central switchboard system for multiple hospital sites Direct calls to appropriate staff and departments Handle telephone enquiries in a professional, efficient and consistent manner Escalate technical or telecom issues when required Initiate emergency call procedures (e.g. fire or major incident) when necessary Who We're Looking For Excellent verbal communication skills Calm and focused under pressure Able to prioritise and multitask accurately Strong attention to detail IT literate and confident learning new systems Committed to confidentiality and data protection Desirable: Previous switchboard or call centre experience Experience in a hospital setting Familiar with Microsoft Office (Word, Outlook, Excel) Working Hours: Zero-Hour contract. Office is open Monday-Friday 8am-7pm, shifts within these times. Benefits Bank colleagues are paid weekly We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave Save an average of £50 per month with our free onsite car park Access to Spire Healthcare pension Access to Blue Light Card discounts Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You' Wellbeing Centre access via 'Spire for You' Free DBS Full induction, including mandatory training updates Opportunities for further training and progression into permanent posts Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee's well-being through work life balance, on-going development, support and reward. For us, it's more than just treating patients; it's about looking after people. If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
Mar 04, 2026
Full time
Bank Switchboard Operator Private Hospital Bank (Zero Hours) Ad Hoc Shifts St Mellons This position is a zero-hour contract - offering shifts on a flexible, ad-hoc basis. Shifts are offered on a flexible, as-needed basis to cover busy periods, sickness and annual leave. There are no guaranteed hours or minimum shifts each week. This role would suit someone who: Is looking for flexible work around other commitments Is happy to pick up shifts as and when required Does not require fixed or guaranteed hours About the Role Our Patient Support Centre in St Mellons is recruiting a Bank Switchboard Operator to join the team on a zero-hours contract. As the first point of contact for patients and healthcare professionals, you will manage all incoming and outgoing calls across multiple hospital sites, ensuring communication is handled professionally, efficiently and in line with hospital procedures. You will play a key role in delivering excellent customer care and ensuring smooth communication across the organisation. Duties and Responsibilities Operate the central switchboard system for multiple hospital sites Direct calls to appropriate staff and departments Handle telephone enquiries in a professional, efficient and consistent manner Escalate technical or telecom issues when required Initiate emergency call procedures (e.g. fire or major incident) when necessary Who We're Looking For Excellent verbal communication skills Calm and focused under pressure Able to prioritise and multitask accurately Strong attention to detail IT literate and confident learning new systems Committed to confidentiality and data protection Desirable: Previous switchboard or call centre experience Experience in a hospital setting Familiar with Microsoft Office (Word, Outlook, Excel) Working Hours: Zero-Hour contract. Office is open Monday-Friday 8am-7pm, shifts within these times. Benefits Bank colleagues are paid weekly We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave Save an average of £50 per month with our free onsite car park Access to Spire Healthcare pension Access to Blue Light Card discounts Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You' Wellbeing Centre access via 'Spire for You' Free DBS Full induction, including mandatory training updates Opportunities for further training and progression into permanent posts Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee's well-being through work life balance, on-going development, support and reward. For us, it's more than just treating patients; it's about looking after people. If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
Principal Planning Consultant - Cambridge Residential, Science Parks & Data Centre PlanningStrategy An outstanding opportunity has arisen with one of the most respected planning consultancies in the Cambridge region for a Principal Planning Consultant to join a growing team advising on residential and innovation-led development. This business has an impressive client base, advising developers, investors and operators on major residential schemes alongside science park expansion, research campus development and data centre planning strategy. The work is varied, fast-moving and often involves complex policy interpretation, stakeholder management and high-level planning strategy. The Role As Principal Planning Consultant, you will lead complex projects and act as a trusted planning advisor to clients. Responsibilities Managing major residential planning applications and strategic housing schemes Advising on science park and innovation campus planning projects Drafting robust Planning Statements and supporting evidence documentation Promoting sites through Local Plan processes and supporting examination work Leading appeal strategies, including hearing and inquiry preparation Coordinating multi-disciplinary consultants (transport, heritage, sustainability, EIA, etc.) Acting as lead client contact, ensuring delivery quality and client satisfaction Mentoring junior planners and supporting team technical development This is a role for a planner who enjoys both technical challenge and commercial exposure. About You MRTPI qualified (or extremely close to completion) Appeal and Local Plan experience highly desirable Strong written and analytical skills Confident communicator with a commercial mindset A superb opportunity for an ambitious planner looking to step into a strategic role within one of the UK's most exciting development markets. All applications will be treated in strict confidence.
Feb 28, 2026
Full time
Principal Planning Consultant - Cambridge Residential, Science Parks & Data Centre PlanningStrategy An outstanding opportunity has arisen with one of the most respected planning consultancies in the Cambridge region for a Principal Planning Consultant to join a growing team advising on residential and innovation-led development. This business has an impressive client base, advising developers, investors and operators on major residential schemes alongside science park expansion, research campus development and data centre planning strategy. The work is varied, fast-moving and often involves complex policy interpretation, stakeholder management and high-level planning strategy. The Role As Principal Planning Consultant, you will lead complex projects and act as a trusted planning advisor to clients. Responsibilities Managing major residential planning applications and strategic housing schemes Advising on science park and innovation campus planning projects Drafting robust Planning Statements and supporting evidence documentation Promoting sites through Local Plan processes and supporting examination work Leading appeal strategies, including hearing and inquiry preparation Coordinating multi-disciplinary consultants (transport, heritage, sustainability, EIA, etc.) Acting as lead client contact, ensuring delivery quality and client satisfaction Mentoring junior planners and supporting team technical development This is a role for a planner who enjoys both technical challenge and commercial exposure. About You MRTPI qualified (or extremely close to completion) Appeal and Local Plan experience highly desirable Strong written and analytical skills Confident communicator with a commercial mindset A superb opportunity for an ambitious planner looking to step into a strategic role within one of the UK's most exciting development markets. All applications will be treated in strict confidence.
Customer Success Manager page is loaded Customer Success Managerlocations: London, United Kingdom: Remote (United Kingdom)time type: Full timeposted on: Posted Todayjob requisition id: R23414Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. Please review the job details below. Vantor is looking for a Customer Success Manager (CSM) to expand our team in the UK. In this role you will be responsible for establishing strong relationships with commercial customers, facilitating product deliveries, and leading contract renewals. The CSM will orchestrate the overall relationship with assigned customers, which will include growing, adoption, and ensuring retention. In this role, you will have the opportunity to provide industry leading geospatial solutions to the most interesting commercial companies in the world spanning mapping, energy, insurance, telecommunication, and other industry verticals. Responsibilities: Serve as the primary customer contact once sales opportunities convert into contracts. Onboard new customers and training how to utilize the Vantor Hub platform. Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives. Establish and maintain strong customer relationships and customer satisfaction through routine communication. Maintain a portfolio of customers and be responsible for contract renewals and upgrades. Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally to Vantor and externally to Customer. Act as the Vantor liaison for technical inquiries, issues or escalations. This will include working with Vantor Support, Product Management (i.e. roadmaps), or others as needed and advocate customer needs/issues cross-departmentally. Build an in depth understanding of customers' business processes involving Vantor products and services. Identify areas of upsell or new revenue streams and ensure sales is informed of any opportunities that involve an amendment or expansion of an existing contractual commitment. Provide insight with respect to the availability and applicability of new products and features. Minimum Requirements: Bachelor's degree or equivalent experience and 5+ years professional background in customer-facing roles within premier, global organizations. Have a track record of maintaining strong customer relationships. Ability to travel ( 30%). Proficiency with Microsoft Word, Outlook, Excel, Powerpoint, Sharepoint, Zoom. Preferred Qualifications: Previous Customer Success Management experience desired. Success renewing and growing existing customer contracts. Preference for Europe with the ability to work out our London, UK office. Experience with geospatial intelligence (GEOINT) Applied experience in Geospatial Information Systems (GIS), Remote Sensing, and / or Image Processing desired. Familiarity with OGC services such as: WMS, WMTS, WFS, and WCS. Familiarity with CQL and Python. EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.
Feb 28, 2026
Full time
Customer Success Manager page is loaded Customer Success Managerlocations: London, United Kingdom: Remote (United Kingdom)time type: Full timeposted on: Posted Todayjob requisition id: R23414Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. Please review the job details below. Vantor is looking for a Customer Success Manager (CSM) to expand our team in the UK. In this role you will be responsible for establishing strong relationships with commercial customers, facilitating product deliveries, and leading contract renewals. The CSM will orchestrate the overall relationship with assigned customers, which will include growing, adoption, and ensuring retention. In this role, you will have the opportunity to provide industry leading geospatial solutions to the most interesting commercial companies in the world spanning mapping, energy, insurance, telecommunication, and other industry verticals. Responsibilities: Serve as the primary customer contact once sales opportunities convert into contracts. Onboard new customers and training how to utilize the Vantor Hub platform. Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives. Establish and maintain strong customer relationships and customer satisfaction through routine communication. Maintain a portfolio of customers and be responsible for contract renewals and upgrades. Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally to Vantor and externally to Customer. Act as the Vantor liaison for technical inquiries, issues or escalations. This will include working with Vantor Support, Product Management (i.e. roadmaps), or others as needed and advocate customer needs/issues cross-departmentally. Build an in depth understanding of customers' business processes involving Vantor products and services. Identify areas of upsell or new revenue streams and ensure sales is informed of any opportunities that involve an amendment or expansion of an existing contractual commitment. Provide insight with respect to the availability and applicability of new products and features. Minimum Requirements: Bachelor's degree or equivalent experience and 5+ years professional background in customer-facing roles within premier, global organizations. Have a track record of maintaining strong customer relationships. Ability to travel ( 30%). Proficiency with Microsoft Word, Outlook, Excel, Powerpoint, Sharepoint, Zoom. Preferred Qualifications: Previous Customer Success Management experience desired. Success renewing and growing existing customer contracts. Preference for Europe with the ability to work out our London, UK office. Experience with geospatial intelligence (GEOINT) Applied experience in Geospatial Information Systems (GIS), Remote Sensing, and / or Image Processing desired. Familiarity with OGC services such as: WMS, WMTS, WFS, and WCS. Familiarity with CQL and Python. EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.
Overview A superb opportunity has arisen with one of the South East's most progressive planning consultancies for a Principal Planning Consultant to join their Reading-based team. This business advises on strategic residential development across Berkshire and Oxfordshire, while also supporting high-growth commercial sectors including data centre development and employment-led projects. Their client base includes national developers, land promoters, institutional investors and major commercial operators. The Role As Principal Planning Consultant, you will lead complex planning projects and provide strategic advice to clients. Key responsibilities include: Managing strategic residential applications and large-scale developments Drafting robust Planning Statements and supporting evidence Advising on data centre planning strategy and delivery Promoting sites through emerging Local Plans Leading appeal submissions and hearing preparation Coordinating multi-disciplinary consultants and technical teams Acting as lead client contact, ensuring delivery and service excellence Supporting and mentoring junior planners About You MRTPI qualified (or extremely close to completion) Commercial planning experience in employment sectors advantageous Strong appeal and Local Plan knowledge Excellent written and analytical ability Confident managing clients and multiple projects This is a standout role offering exposure to both traditional residential planning and emerging high-growth development sectors. All applications will be treated in strict confidence.
Feb 28, 2026
Full time
Overview A superb opportunity has arisen with one of the South East's most progressive planning consultancies for a Principal Planning Consultant to join their Reading-based team. This business advises on strategic residential development across Berkshire and Oxfordshire, while also supporting high-growth commercial sectors including data centre development and employment-led projects. Their client base includes national developers, land promoters, institutional investors and major commercial operators. The Role As Principal Planning Consultant, you will lead complex planning projects and provide strategic advice to clients. Key responsibilities include: Managing strategic residential applications and large-scale developments Drafting robust Planning Statements and supporting evidence Advising on data centre planning strategy and delivery Promoting sites through emerging Local Plans Leading appeal submissions and hearing preparation Coordinating multi-disciplinary consultants and technical teams Acting as lead client contact, ensuring delivery and service excellence Supporting and mentoring junior planners About You MRTPI qualified (or extremely close to completion) Commercial planning experience in employment sectors advantageous Strong appeal and Local Plan knowledge Excellent written and analytical ability Confident managing clients and multiple projects This is a standout role offering exposure to both traditional residential planning and emerging high-growth development sectors. All applications will be treated in strict confidence.
Our client are a rapidly growing, niche tour operator and are looking for a detail-driven, highly organised travel industry professional to join their diverse and vibrant office team. This is an excellent opportunity for someone seeking a long-term career within the travel sector and where you can really make a difference from day one! As a Tour Operations Executive, your primary responsibility will be to help maintain the highest quality standards across our client's tours. You'll review, check, and approve complex, bespoke travel itineraries for tours and travel across the UK, Europe, and worldwide. You'll also act as a key point of contact for their global network of suppliers, building and maintaining strong working relationships to ensure smooth delivery and exceptional customer experiences. If you have previous experience gained within the travel industry, exceptional attention to detail and a high standard of verbal and written English, we'd love to hear from you! In return, our client can offer a competitive starting salary DOE, rising with length of service, plus performance related bonus and benefits. Hours of work are Mon - Thurs 9am to 5.30pm and Friday 9am - 4pm. If this role is of interest to you, please apply online. Role of Tour Operations Executive: Approving and quality-checking highly accurate bespoke travel itineraries Reviewing and editing final tour confirmation packs Ensuring all customer journey quality SLAs are met Ensuring compliance with industry and safety regulations Liaising with suppliers worldwide Supporting operational customer excellence as part of a wider team Identifying and contributing to solution-focused quality improvements General administrative duties as required Skills required for the role: Previous experience gained within the travel industry Excellent written and spoken English High levels of accuracy and attention to detail Strong organisational and communication skills High levels of numeracy and literacy Good IT skills Ability to work under pressure and meet deadlines Proactive, responsible, and team-oriented attitude Additional modern language(s) would be an advantage If you re interested in learning more about this Tour Operations Executive opportunity, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.
Feb 27, 2026
Full time
Our client are a rapidly growing, niche tour operator and are looking for a detail-driven, highly organised travel industry professional to join their diverse and vibrant office team. This is an excellent opportunity for someone seeking a long-term career within the travel sector and where you can really make a difference from day one! As a Tour Operations Executive, your primary responsibility will be to help maintain the highest quality standards across our client's tours. You'll review, check, and approve complex, bespoke travel itineraries for tours and travel across the UK, Europe, and worldwide. You'll also act as a key point of contact for their global network of suppliers, building and maintaining strong working relationships to ensure smooth delivery and exceptional customer experiences. If you have previous experience gained within the travel industry, exceptional attention to detail and a high standard of verbal and written English, we'd love to hear from you! In return, our client can offer a competitive starting salary DOE, rising with length of service, plus performance related bonus and benefits. Hours of work are Mon - Thurs 9am to 5.30pm and Friday 9am - 4pm. If this role is of interest to you, please apply online. Role of Tour Operations Executive: Approving and quality-checking highly accurate bespoke travel itineraries Reviewing and editing final tour confirmation packs Ensuring all customer journey quality SLAs are met Ensuring compliance with industry and safety regulations Liaising with suppliers worldwide Supporting operational customer excellence as part of a wider team Identifying and contributing to solution-focused quality improvements General administrative duties as required Skills required for the role: Previous experience gained within the travel industry Excellent written and spoken English High levels of accuracy and attention to detail Strong organisational and communication skills High levels of numeracy and literacy Good IT skills Ability to work under pressure and meet deadlines Proactive, responsible, and team-oriented attitude Additional modern language(s) would be an advantage If you re interested in learning more about this Tour Operations Executive opportunity, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.
Are you the calm, solutions-focused person everyone turns to when something needs sorting? We're looking for a Helpdesk Operator to join a friendly, long-established business at their Knutsford head office. As part of a supportive Helpdesk team, you'll be the first point of contact for colleagues across the UK - providing guidance on internal systems, business processes and day-to-day queries. This is a people-first role where patience, empathy and attention to detail really count. What will you be doing as a Helpdesk Advisor? Providing first-line support to branches and internal teams across the UK Handling a wide variety of queries - from system access to process guidance Logging and tracking queries through to full resolution Communicating clearly and calmly with staff at all levels Learning and supporting the company's bespoke internal systems We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or in any role that involves supporting and problem-solving for others, we'd love to hear from you! Excellent communication and customer service skills Confident, calm, and professional when dealing with queries Strong attention to detail and a can-do attitude Able to take ownership and follow issues through to completion Keen to learn new systems and processes What will you get in return for your work as a Helpdesk Advisor? 26,000 per annum Full-time, 35 h per week 8:00-16:00 / 9:00-17:30 shifts 25 days holidays (+ bank holidays) Free on-site lunch served daily in the staff canteen Free Parking Pension Scheme Summer BBQ, Christmas party, and long-service rewards Genuine career stability in a supportive, family-feel environment Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Feb 27, 2026
Full time
Are you the calm, solutions-focused person everyone turns to when something needs sorting? We're looking for a Helpdesk Operator to join a friendly, long-established business at their Knutsford head office. As part of a supportive Helpdesk team, you'll be the first point of contact for colleagues across the UK - providing guidance on internal systems, business processes and day-to-day queries. This is a people-first role where patience, empathy and attention to detail really count. What will you be doing as a Helpdesk Advisor? Providing first-line support to branches and internal teams across the UK Handling a wide variety of queries - from system access to process guidance Logging and tracking queries through to full resolution Communicating clearly and calmly with staff at all levels Learning and supporting the company's bespoke internal systems We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or in any role that involves supporting and problem-solving for others, we'd love to hear from you! Excellent communication and customer service skills Confident, calm, and professional when dealing with queries Strong attention to detail and a can-do attitude Able to take ownership and follow issues through to completion Keen to learn new systems and processes What will you get in return for your work as a Helpdesk Advisor? 26,000 per annum Full-time, 35 h per week 8:00-16:00 / 9:00-17:30 shifts 25 days holidays (+ bank holidays) Free on-site lunch served daily in the staff canteen Free Parking Pension Scheme Summer BBQ, Christmas party, and long-service rewards Genuine career stability in a supportive, family-feel environment Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
