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Technology is one of the biggest items in an enterprise CFO's budget, second only to headcount. Traditional procurement is one of the most frustrating, friction-filled bottlenecks in the modern business. Vertice is the world's first Intelligent Procurement Platform eliminating this chaos. By combining agentic workflows, deep AI insights, and a global network of expert negotiators, we empower enterprises to buy smarter and scale at pace. The Market Response Has Been Unprecedented $75bn+ in spend processed across our platform. 20% savings consistently delivered to our customers. 70% reduction in standard enterprise procurement cycles. 13X revenue growth achieved over the last two years alone. Founded by serial technology entrepreneurs Roy and Eldar Tuvey, who have successfully scaled and exited two category-defining platforms and created $600M+ in enterprise value, we are backed by over $100M in Series C funding from tier 1 global investors including Bessemer Venture Partners, 83North, Lakestar. We have also been recognized as the fastest-growing company on the Sunday Times' Tech 100 and the fastest-growing startup in the UK and Ireland by the FT's Sifted ( in Europe). With headquarters in London and hubs in New York, Brno, Sydney, and Johannesburg, we are fundamentally reshaping the global B2B economy. Your Role At Vertice You will own Vertice's procurement service delivery for the Mid Market segment in the UK, building a foundation of trust and robust action plans for our customers in this segment. This role calls for a leader with the shared language and gravitas to work alongside finance and procurement executives, and who is, above all, a hands on operator with an owner's mindset. You will develop and communicate the Mid Market procurement vision for the UK, set and track performance against ambitious goals across your team, and build a function that customers trust to deliver. You will leverage Vertice's proprietary agentic workflows and AI-powered insights to sharpen negotiation prep, speed up sourcing decisions, and strip out the manual admin that slows traditional procurement teams down. Vertice is scaling fast. This is a genuine opportunity to shape how we deliver procurement services to this segment, rather than inheriting a fixed playbook. Responsibilities Procurement Vision & Strategy: Develop and communicate a Mid Market procurement vision and strategy for the UK, setting and tracking performance across your team. Customer Strategy & Playbooks: Develop personalised procurement strategies for Mid Market accounts and build procurement playbooks that keep delivery consistent at scale. Strategic Sourcing: Develop and execute strategic sourcing plans, negotiate complex SaaS deals, and manage key SaaS partner relationships across the largest spend areas. Supplier Relationship Management: Lead cross-functional teams to implement effective SRM strategies, balancing innovation with best practice across the supplier base. AI-Powered Delivery: Use Vertice's agentic workflows and AI-driven insights to prioritise account research, sharpen negotiation prep, and remove manual admin from your team day-to-day. About You Procurement Expertise: A professional background in Strategic Sourcing, Project Management, Procurement, Vendor Management, or a related discipline in Consulting. SaaS Fluent: Strong understanding of the SaaS business model and the wider ecosystem. Customer Obsessed: A track record of delivering extraordinary results for mid-sized customers, with superb listening skills and the ability to dig deeper to uncover a customer's true objectives. Compelling Communicator: A clear, confident communicator in writing, in conversation, and in front of senior customer stakeholders or prospects, with a proven ability to run compelling presentations. AI-Curious: You actively experiment with the latest AI tools in your own workflow, and want to work in a business modernizing the procurement industry. Why join Vertice? High-Impact Ownership: Join at a stage where you can build the Mid Market procurement function in the UK from the ground up, with real autonomy over strategy and delivery. Growth Trajectory: Vertice is scaling fast, and this role puts you at the centre of that growth in one of our core segments. Final things to note Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job. Any personal data you provide will be processed in accordance with Vertice's privacy policy and applicable data protection law. We use AI-assisted tools to help us review and assess applications more efficiently. These tools support our Talent team but do not make hiring decisions autonomously. You have the right to contest any AI-assisted decision, and exercise your data subject rights by contacting us; please follow the instructions in our privacy policy.

Job Description: Mobile Crane Hire Desk Manager As a Mobile Crane Hire Desk Manager at Baldwins Crane Hire Ltd, you will play a crucial role in coordinating and managing the day-to-day operations of our mobile crane rental services. Your expertise in organisation, communication, and customer service will ensure smooth execution and efficient delivery of our crane hire solutions to clients across the UK. This role is based at our Newport Depot. Key Responsibilities: 1. Customer Coordination: Act as the primary point of contact for clients inquiring about mobile crane rentals. Understand their requirements, advise on suitable crane options, and provide accurate quotations based on crane availability, rental duration, and other factors. 2. Scheduling and Dispatching: Efficiently schedule and allocate cranes based on client requests and project timelines. Coordinate with crane operators to ensure timely and safe dispatch of equipment to client sites. 3. Documentation and Contracts: Prepare rental contracts and documentation, ensuring all terms, conditions, and safety regulations are clearly outlined and agreed upon by both the company and clients. 4. Logistical Support: Coordinate transportation logistics, ensuring the delivery and pick-up of cranes are arranged in a timely and cost-effective manner. 5. Equipment Maintenance: Work closely with the maintenance team to ensure all cranes are well-maintained, serviced, and inspected regularly. Keep accurate records of maintenance activities. 6. Safety Compliance: Ensure adherence to all health and safety regulations during crane operations and rentals. Coordinate with the Health and Safety team to implement best practices. 7. Problem-Solving: Address any operational issues or challenges that may arise during crane hire, taking prompt action to find solutions and minimise disruptions to client projects. 8. Customer Support: Provide excellent customer service throughout the rental process, addressing client queries, and handling any concerns or complaints professionally and efficiently. 9. Financial Administration: Assist with invoicing, billing, and processing payments related to crane rentals. Maintain accurate financial records and reporting. 10. Data Management: Keep comprehensive and up-to-date records of all crane rental transactions, ensuring proper documentation and archiving for future reference. Qualifications and Skills: Previous experience in a similar role, preferably within the crane or heavy equipment rental industry. Excellent organisational skills with the ability to multitask and prioritise effectively. Strong communication and interpersonal skills to interact with clients and internal teams. Knowledge of mobile crane types and their applications is advantageous. Proficient in using computer systems and software for scheduling and administrative tasks. Problem-solving abilities and the capability to make quick decisions under pressure. Understanding of health and safety regulations related to crane operations. High attention to detail and accuracy in managing paperwork and documentation. Flexibility to work occasional overtime and weekends as per business demands. Join Baldwins Crane Hire Ltd and become a vital part of our dynamic team, providing top-quality mobile crane solutions to clients. Apply your skills and expertise as a Mobile Crane Hire Desk Controller to contribute to the success and growth of our company

Location of Role: Folkestone Advert Closing Date: 23/09/2026 Starting Salary: £31,959.00 (pro-rata for part-time vacancies) Part/Full Time: Full Time Contract Type: Permanent Working Pattern: 24/7 shift Weekend/Evening Working: Yes Opportunities for support staff are available at the Regional Control Desk (RCD) based at the Channel Tunnel UK terminal in Folkestone. You will be working within a control room environment that is unlike any other, as the Regional Control Desk is an environment that has direct responsibilities in supporting Counter Terrorist Border Policing Officers in their core function of identifying and examining persons of interest as they travel through Kent borders into and out of the European Union. You will be required to use various policing IT packages in order to fulfil your role. Previous experience in using Police systems such as Athena, PNC, Storm and PND will be a distinct advantage, although not essential since suitable training will be provided. You will provide evidence of the following skills/experience; efficient computer skills, including Microsoft Office packages, good communication skills, resilience when working under pressure and an ability to work as a team. This is an opportunity to work closely with Governmental Organisations and other partner agencies, including other Police Forces around the United Kingdom. You can help make a positive difference to the transient population that travel through Kent ports as we protect the public and our national security by preventing, deterring and investigating terrorist activity. Additionally, you will be assisting the management of demand into the Regional Control Desk from Partner Agency referrals, National Border Targeting Centre Alerting, supporting colleagues at the Illegal Migration reception centre and complying with the flex and surge CTP Borders model, so evidence of a demanding everchanging workload would be beneficial. You would be dealing directly with police officers, carrying out investigative functions on persons who travel through Kent, dealing with national units who alert the regional control desk of persons who may be traveling through our border, who are of interest to national security or wanted by other forces around the United Kingdom. This role requires the user to perform investigative functions on subjects, direct Counter Terrorist Police Officers and with the direction of the RCD Sergeant, manage and coordinate incidents within the Port Environments. The successful candidate would be able to demonstrate - A thorough understanding of research methods and can fully utilise these for a range of research projects Well-developed decision-making skills. Has a good understanding of the work done by Counter Terrorism Policing in Kent Has up to date knowledge of current Counter Terrorist threats to the United Kingdom Has an understanding of the United Kingdom Government's CONTEST strategy This role also holds additional responsibilities where you would be required to relocate to a dedicated Incident Command Centre located within the Channel Tunnel UK Terminal to facilitate the flow of information during any major incident that requires an emergency service response within the tunnel system. Full training will be provided for this function. Should you have any questions in relation to this role please do not hesitate to contact the RCD Manager PSE Eddie Evans 61312 Due to the nature of our work, security is of paramount importance to us and therefore it will be necessary to pass and maintain developed vetting. To achieve this, you must be a British National and have resided in the UK for the past ten years. Exemptions apply for overseas or other diplomatic service (with HM Government), and studying abroad. Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £37,056.00. All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete. Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status. Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at stating 'Application Support and Adjustments' in the title of your email. Alternatively, you can call us on . Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so. If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK you must have lived here continuously for the last three years. This doesn't apply to those serving abroad in the British Armed Forces.

Regional Control Desk Operator (Folkestone) Grade D Location of Role: Folkestone Advert Closing Date: 23/09/2026 Starting Salary: £31,959.00(pro-rata for part-time vacancies) Part/Full Time:Full Time Contract Type: Permanent Working Pattern: 24/7 shift Opportunities for support staff are available at the Regional Control Desk (RCD) based at the Channel Tunnel UK terminal in Folkestone. You will be working within a control room environment that is unlike any other, as the Regional Control Desk is an environment that has direct responsibilities in supporting Counter Terrorist Border Policing Officers in their core function of identifying and examining persons of interest as they travel through Kent borders into and out of the European Union. You will be required to use various policing IT packages in order to fulfil your role. Previous experience in using Police systems such as Athena, PNC, Storm and PND will be a distinct advantage, although not essential since suitable training will be provided. You will provide evidence of the following skills/experience; efficient computer skills, including Microsoft Office packages, good communication skills, resilience when working under pressure and an ability to work as a team. This is an opportunity to work closely with Governmental Organisations and other partner agencies, including other Police Forces around the United Kingdom. You can help make a positive difference to the transient population that travel through Kent ports as we protect the public and our national security by preventing, deterring and investigating terrorist activity. Additionally, you will be assisting the management of demand into the Regional Control Desk from Partner Agency referrals, National Border Targeting Centre Alerting, supporting colleagues at the Illegal Migration reception center and complying with the flex and surge CTP Borders model, so evidence of a demanding everchanging workload would be beneficial. You would be dealing directly with police officers, carrying out investigative functions on persons who travel through Kent, dealing with national units who alert the regional control desk of persons who may be traveling through our border, who are of interest to national security or wanted by other forces around the United Kingdom. This role requires the user to perform investigative functions on subjects, direct Counter Terrorist Police Officers and with the direction of the RCD Sergeant, manage and coordinate incidents within the Port Environments. The successful candidate would be able to demonstrate - A thorough understanding of research methods and can fully utilise these for a range of research projects Has a good understanding of the work done by Counter Terrorism Policing in Kent Has up to date knowledge of current Counter Terrorist threats to the United Kingdom Has an understanding of the United Kingdom Government's CONTEST strategy This role also holds additional responsibilities where you would be required to relocate to a dedicated Incident Command Centre located within the Channel Tunnel UK Terminal to facilitate the flow of information during any major incident that requires an emergency service response within the tunnel system. Full training will be provided for this function. Should you have any questions in relation to this role please do not hesitate to contact the RCD Manager PSE Eddie Evans 61312 Due to the nature of our work, security is of paramount importance to us and therefore it will be necessary to pass and maintain developed vetting. To achieve this, you must be a British National and have resided in the UK for the past ten years. Exemptions apply for overseas or other diplomatic service (with HM Government), and studying abroad. Kent Policeoffer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of£37,056.00. Your application for this role will be shortlisted on the content you provide within the "reason for application" question, within the application form itself. CV's, covering letters or attachments are not included in the shortlist. Within your "reason for application" answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used. All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete. Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status. Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at stating 'Application Support and Adjustments' in the title of your email. Alternatively, you can call us on . Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so. If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK you must have lived here continuously for the last three years. This doesn't apply to those serving abroad in the British Armed Forces.

The Opportunity GSI Partner GTM Leads combine deep Telco industry knowledge, senior relationship-building skills, and a solutions-based, consultative-selling approach to grow FICO's partnership with Tech Mahindra in the global Telco vertical. The primary objective is to grow software annual recurring revenue (ARR) and build a repeatable joint go-to-market motion through the creation of joint value propositions leveraging FICO's AI decisioning technology across credit risk, fraud risk, and revenue assurance. The role operates at the intersection of two global organisations, driving pipeline from both existing mutual accounts and new Tech Mahindra Telco relationships. By combining strong thought leadership with executive engagement, this role defines and executes an effective joint business plan involving the sale of complex software solutions within a channel distribution environment. What You'll Contribute Serve as the senior GTM leader for the FICO-Tech Mahindra Telco alliance, managing both organisations' sales, pre-sales, and delivery teams to execute on the joint business plan. Build and maintain joint account plans for target Telco accounts, driving pipeline from existing mutual relationships and net-new Tech Mahindra Telco accounts. Actively pursue new-business opportunities by engaging economic buyers - CRO, CFO, COO, CEO - moving beyond traditional IT contacts and leading with FICO's Collections and decisioning capabilities. Generate, qualify, and convert leads through joint prospecting, account planning sessions, and co-sell campaigns with the Tech Mahindra Telco practice. Build the repeatable Telco sales playbook - packaging FICO use case positioning, commercial models, and proof points for adoption by Tech Mahindra account teams across EMEA, NORAM, LATAM & APJ. Manage pipeline governance: maintain Salesforce hygiene, report activity weekly to both organisations, and contribute to quarterly business reviews against agreed partnership metrics. Enable Tech Mahindra Telco account managers on FICO's solution portfolio; represent FICO at industry events, client briefings, and Tech Mahindra internal reviews. Initiate and oversee co-marketing and co-sell campaigns to drive adoption and revenue growth across the Telco vertical. What We're Seeking Demonstrable experience managing a major GSI or systems integrator partnership to drive enablement, joint pipeline, and revenue materialisation in the Telco vertical. Deep consultative selling experience and executive relationships at CRO, CFO, COO, or CEO level within global Telco operators; proven ability to open new buying centres beyond IT. Experience selling complex platform software with a services wrap - credit risk, fraud risk, decisioning, analytics, or revenue assurance solutions strongly preferred. Ability to craft and execute a comprehensive joint business plan in a two-organisation environment; demonstrated success selling multi-million-dollar value propositions to C-suite executives. Familiarity with Telco commercial structures, BSS/OSS environments, and channel distribution pricing models including ARR, services multipliers, and revenue share arrangements. Disciplined pipeline management using MEDPICC or equivalent; experience maintaining Salesforce hygiene and driving accurate forecasting in a partner-led sales environment. Entrepreneurial drive and senior executive presence; comfortable representing two organisations simultaneously in high-stakes client and partner conversations. Outstanding communication and presentation skills; able to produce executive-ready account plans, deal briefs, and QBR packs independently. London-based with willingness to travel across EMEA and internationally. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: Credit Scoring - FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security - 4 billion payment cards globally are protected by FICO fraud systems. Lending - 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at

Job Description Role Overview The Area Liaison Coordinator is responsible for relationship management, customer communication, employee welfare coordination and safeguarding administration within a designated area. The role acts as the primary coordination point for Local Authority communications, schools, centres, service users and employees, ensuring professional, consistent and supportive engagement. The position plays a key role in maintaining positive stakeholder relationships whilst supporting compliance, safeguarding and workforce wellbeing. The Area Liaison Coordinator also provides support and cover for the Area Operations Coordinator when required but does not hold primary accountability for operational planning activities. Key Responsibilities Stakeholder Relationship Management Support the Area Manager in maintaining strong relationships with Local Authorities. Attend/Chair Local Authority meetings as required Act as a day-to-day contact for schools, colleges, day centres and other stakeholders. Support contract review meetings, school meetings and operational discussions. Participate in Next of Kin (NOK) meetings where required. Support individual transport reviews and stakeholder consultations. Promote positive stakeholder engagement and establishment engagement across the area. Ensure customer enquiries are handled professionally and promptly. Customer Communications & Case Management Manage customer communications and correspondence. Coordinate responses to complaints, concerns and service feedback. Maintain accurate customer records, case files and communication logs. Support investigations and customer case management activities. Coordinate customer route adjustments, including communication with customers and establishments regarding service changes. Handle inbound calls from customers and establishments, ensuring timely resolution or escalation. Ensure consistent communication standards are maintained. Employee Welfare & Employee Relations Support Act as a local point of contact for employee welfare matters. Support wellbeing initiatives and workforce engagement. Coordinate return-to-work meetings and welfare discussions where appropriate. Support Area Managers and People & Culture with employee relations administration. Conduct and document exit interviews. Support staff pay adjustment administration and payroll query resolution. Manage mobile team leave approvals/process. Produce and distribute employee newsletters and engagement communications. Handle inbound calls from employees and direct enquiries appropriately. Assist Area Manager in TUPE out consultations. Safeguarding & Compliance Administration Coordinate safeguarding concerns and reporting processes. Maintain safeguarding records and documentation. Support safeguarding investigations and follow-up actions. Manage safeguarding escalations and ensure concerns are reported through the appropriate channels. Coordinate incident reporting and maintain accurate incident records. Ensure compliance records remain accurate and up to date. Escalate safeguarding concerns appropriately. Training, Badging & Workforce Coordination Coordinate training requirements across the area. Support induction, onboarding and administration for new starters, including Mobile Team personnel. Coordinate Mobile Team training and refresher training programmes. Manage Local Authority badge applications, renewals and compliance records. Monitor mandatory training completion. Coordinate badge renewal processes and compliance monitoring. Maintain accurate training and workforce records. Administrative Support, Payroll & Record Management Maintain customer, employee and compliance records. Assist in route hour review completion and resolution management. Maintain establishment data, including term dates, operating schedules and start/finish times. Support audit preparation and information requests. Produce reports and administrative documentation. Maintain partner operator (PO) compliance records and supporting documentation. Ensure documentation remains accurate, complete and auditable. Support payroll administration and related record keeping. Manage area inbox effectively. Operational Coordination & Service Support Work closely with the Area Manager and Area Operations Coordinator. Support operational communications during service disruption. Provide administrative support to area initiatives and mobilisations. Support the Area Operations Coordinator during periods of absence or increased demand. Coordinate private hire bookings and associated administration. Support customer transport reviews and service adjustments. Assist with service planning and operational record management. Collaboration & Cross Functional Support Work collaboratively with Operations, People & Culture, Compliance and Customer Service teams. Support the production and distribution of Next of Kin (NOK) newsletters and stakeholder communications. Facilitate information sharing between operational and support functions. Contribute to continuous improvement initiatives and best practice development across the area. On-Call Responsibilities Participate in the area on-call rota. Support communication and stakeholder management activities during operational incidents. Assist with incident coordination, escalation management and emergency communications when required. Essential Skills & Experience Required Experience in customer service, administration, employee relations support or stakeholder management. Excellent communication and relationship-building skills. Strong organisational and record-keeping ability. Ability to manage sensitive and confidential information. Strong IT and administrative skills. Professional and customer-focused approach. Desirable Experience within transport, education, social care or Local Authority environments. Knowledge of safeguarding processes. Employee welfare or HR administration experience. Training administration or compliance experience. Experience managing complaints or customer casework. Benefits On-site parking

Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK's ten largest lettings operators. The company has raised $263 million. We're a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations. Position Summary We're looking for an experienced Operations Team Leader to manage a front-line (Tenant Find/Property Management/Payments) team and own the day-to-day delivery of lettings across our integrated agencies. You'll lead a team of Letting Negotiators/Property Managers/Financial Analysts - starting at 2-6 and growing to 6-12 as we scale - and be accountable for hitting the numbers that matter every day and every week. This is a hands on, change heavy leadership role. Alongside keeping the operating model running at ground level, you'll help rebuild processes, roll out new technology, and roll up your sleeves to cover peaks, sick leave and annual leave. We're moving fast and the path will have bumps - you'll need to keep morale and standards high through constant change, while working closely with branch managers across agencies and our London-based central team. What matters most is your ability to lead a team and learn fast. Tenant Find/Property Management/ Payments are departments you will be expected to upskill quickly into. Existing UK lettings experience is a plus, but it's not essential. We are looking for strong people, metrics, process and change management experience. If you are someone who picks things up quickly and thrives in ambiguity, we want to hear from you. Job Location Regular travel between multiple branches in the same area is expected, plus periodic visits to our London HQ (roughly once a quarter). A full UK driving licence is required for branch travel. Preferred locations: London, Birmingham, Coventry, Nuneaton, Leicester, and other locations in the Midlands. That said, we're growing fast and are eager to accommodate strong candidates - so feel free to apply even if you live outside these areas. Key Responsibilities Own daily delivery and the numbers Own your team's daily output across the Tenant Find/Property Management/Payments journey. Hit and beat the key metrics every day and week Run the daily operating rhythm: allocate work, keep the diary full, unblock negotiators in real time, and make sure nothing slips through the cracks. Resolve complex cases and bottlenecks; read your dashboards fluently, spot when numbers drift, and act fast - escalating to the Operations Manager only what genuinely needs senior judgement. Lead, coach and develop the team Directly manage a team of Letting Negotiators/Property Managers/Financial Analysts(2-6 to start, growing to 6-12), owning their performance, development and day-to-day support. Balance support with autonomy - be hands on without micromanaging. Coach to raise the bar: side by side call and viewing feedback, clear expectations, and a culture of accountability and pace. Run consistent 1:1s and team huddles, set individual targets, and deliver training, coaching and performance reviews - recognising strong performers and addressing underperformance early. Maintain morale and engagement during significant change; onboard new joiners quickly and partner with the Talent team to keep the pipeline warm. Protect quality and the customer experience Enforce adherence to SOPs, compliance requirements and service standards across every property and applicant your team touches. Hold the line on service quality at all times - make sure landlords and tenants get fast, accurate, professional communication throughout. Support through peaks and sick / annual leave, stepping in hands on when needed. Align operations with branch managers across agencies, and resolve day to day issues and complaints before they escalated. Drive transformation and improve the way we work Lead process changes as we rebuild operations, and support implementing new technology and systems. Create training materials and champion adoption of new tools and AI enabled workflows across your team. Analyse metrics to drive improvements, and be the voice of the front line - surfacing what's broken, slow or clunky to the Operations Manager and central teams. Look for small, practical improvements that save time and lift conversion - and put them into practice. What we're looking for 2+ years in a high growth startup, scale up or tech led business, or in a high volume operation - logistics, fulfilment, last mile delivery, retail or branch networks, contact centres, field service, manufacturing or hospitality - where the numbers were reviewed daily and the process changed underneath you 1+ years leading front line field, branch or customer service teams of 5 or more, hitting targets through them - contact centres, BPO, retail and branch networks are all welcome; the common thread is high volume, KPI driven work where service level is the product Experience managing individual performance, including formal performance processes Uses operational data to set priorities and diagnose problems, and can show how Works independently and makes decisions without complete information Adopts new technology quickly and brings a team with them Delivery focused and organised - thrives on daily targets and keeps a busy operation moving without dropping balls Comfortable with ambiguity and frequent change Nice to Have UK residential lettings experience with a tenant finding focus, and working knowledge of UK lettings regulations (ARLA/Propertymark, right to rent, referencing). Experience implementing new CRMs or handling post acquisition integrations. Compensation and Benefits Competitive salary with performance based bonus and the potential for equity options, recognising exceptional contributions to our growth. What is it like being a Dwell-er? Feel free to check out Dwelly Core Principles . That's about what we believe in, how we operate and make decisions. What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds' most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes. This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they've built and be able to look back and say one day "hell yeah, that was me that did it all". Customer obsession rather than competitive focus Passion for invention Operational excellence Long term thinking By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.

Job Details Salary range: £54,360 - £57,495 per annum Work location: 145 King Street, Hammersmith, W6 9JT Hours per week: 36 Contract type: Permanent Closing date: 27 September 2026 Interview date: 14 and 15 October 2026 Contact details for an informal discussion: James Collister, Strategic Lead - Sectors and Clusters via email on About The Role At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Place department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on. The Opportunity Hammersmith & Fulham is one of London's most dynamic boroughs, and we are in an exciting moment of transformation. Upstream London, the second phase of our mission-led growth strategy, sets out an ambitious vision to become a leading Innovation Borough; a place where economic prosperity benefits everyone, and where local government plays an active role in bringing partners together, supporting affordable workspace, and helping businesses start, grow and invest. This is a rare opportunity to play a central role in that ambition. You will co-ordinate and deliver key sector interventions across the borough's priority sectors and clusters, including leading delivery of our GLA-accredited Creative Enterprise Zone action plan, taking on specific elements of our Affordable Workspace Strategy, and helping shape our response to other priority sectors as they emerge. About The Role Sitting within our Economic Development & Growth team and reporting to the Strategic Lead for Sectors & Clusters, you will co-ordinate and deliver key sector interventions across the borough's established sectors and clusters. You will work with colleagues across the Place department to devise and deliver initiatives that support the growth of key sector businesses, plan and deliver a programme of networking, capacity-building and sector events, and build and maintain a strong network of stakeholders across the borough's priority sectors. In everything you do, you will help grow Hammersmith & Fulham's reputation as a place to start, grow and invest in a business. Within this, you will lead delivery of the Hammersmith & Fulham Creative Enterprise Zone action plan, as agreed with the GLA, and support delivery of our Affordable Workspace Strategy, including managing our Affordable Workspace Operators Forum. You will also support the Strategic Lead in identifying, developing and implementing interventions for other priority sectors and clusters as they emerge. You will develop a robust governance and performance monitoring framework for the programmes you lead, ensure Council policy and strategy align closely with the needs of key sectors, and work with colleagues overseeing Social Value to secure benefits for the borough's businesses. You will monitor external funding streams and bid where appropriate, commission and manage external consultants where required, and report on progress, risks and opportunities to senior officers, elected members and key partners. This is a hands-on, externally-focused role that requires real-world delivery alongside strategic awareness. You will need to self-direct a varied portfolio across multiple workstreams, work confidently across teams, and get things done with limited day-to-day supervision. Please refer to the Role Profile for more information. About You You will bring a track record of building and sustaining working relationships with a wide range of stakeholders, and of delivering collaboratively, along with a genuine understanding of the pressures facing businesses and evidence of using that understanding to shape support, services or provision. You will have experience of developing, delivering and monitoring projects and programmes involving multiple stakeholders and different governance arrangements, the ability to work independently and self-direct a varied workload with limited day-to-day supervision, and clear, concise written and verbal communication adapted to different audiences, including experience of working with senior decision-makers. Knowledge of affordable workspace, commercial property or the planning system would be a real advantage, as would knowledge of the arts and creative industries, and experience of commissioning and procurement, budget management and monitoring, planning and delivering events, networking or capacity-building programmes, or successfully bidding for external funding. Above all, you will be motivated by genuine impact; not just outputs on a spreadsheet, but visible change in the borough's economy and the businesses and communities that drive it. What We Offer You will join a small, high-performing Sectors & Clusters team with genuine ownership over a high-profile portfolio from day one. The role offers real breadth of exposure; Cabinet-level programmes, a live GLA partnership, and a stakeholder network spanning key sectors across west London; making it a strong platform for progression within economic development. H&F is a genuinely agile employer with a real commitment to flexible working. We are committed to building an inclusive workplace that reflects the diversity of our borough and welcome applications from all sections of the community. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role. This is a borough with genuine ambition and this role sits at the centre of it. Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you. Our People Values How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our Commitment To You At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity . click apply for full job details

About Dwelly Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK's ten largest lettings operators. The company has raised $263 million. About Dwelly Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK's ten largest lettings operators. The company has raised $263 million. We're a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations. Position Summary We're looking for an experienced Operations Team Leader to manage a front-line (Tenant Find/Property Management/Payments) team and own the day-to-day delivery of lettings across our integrated agencies. You'll lead a team of Letting Negotiators/Property Managers/Financial Analysts - starting at 2-6 and growing to 6-12 as we scale - and be accountable for hitting the numbers that matter every day and every week. This is a hands-on, change-heavy leadership role. Alongside keeping the operating model running at ground level, you'll help rebuild processes, roll out new technology, and roll up your sleeves to cover peaks, sick leave and annual leave. We're moving fast and the path will have bumps - you'll need to keep morale and standards high through constant change, while working closely with branch managers across agencies and our London-based central team. What matters most is your ability to lead a team and learn fast. Tenant Find/Property Management/Payments are departments you will be expected to upskill quickly into. Existing UK lettings experience is a plus, but it's not essential. We are looking for strong people, metrics, process and change management experience. If you are someone who picks things up quickly and thrives in ambiguity, we want to hear from you. Job Location Regular travel between multiple branches in the same area is expected, plus periodic visits to our London HQ (roughly once a quarter). A full UK driving licence is required for branch travel. Preferred locations: Birmingham, Coventry, Nuneaton, Leicester, and other locations in the Midlands. That said, we're growing fast and are eager to accommodate strong candidates - so feel free to apply even if you live outside these areas. Key Responsibilities Own daily delivery and the numbers Own your team's daily output across the Tenant Find/Property Management/Payments journey. Hit and beat the key metrics every day and week Run the daily operating rhythm: allocate work, keep the diary full, unblock negotiators in real time, and make sure nothing slips through the cracks. Resolve complex cases and bottlenecks; read your dashboards fluently, spot when numbers drift, and act fast - escalating to the Operations Manager only what genuinely needs senior judgement. Lead, coach and develop the team Directly manage a team of Letting Negotiators/Property Managers/Financial Analysts(2-6 to start, growing to 6-12), owning their performance, development and day-to-day support. Balance support with autonomy - be hands-on without micromanaging. Coach to raise the bar: side-by-side call and viewing feedback, clear expectations, and a culture of accountability and pace. Run consistent 1:1s and team huddles, set individual targets, and deliver training, coaching and performance reviews - recognising strong performers and addressing underperformance early. Maintain morale and engagement during significant change; onboard new joiners quickly and partner with the Talent team to keep the pipeline warm. Protect quality and the customer experience Enforce adherence to SOPs, compliance requirements and service standards across every property and applicant your team touches. Hold the line on service quality at all times - make sure landlords and tenants get fast, accurate, professional communication throughout. Support through peaks and sick / annual leave, stepping in hands-on when needed. Align operations with branch managers across agencies, and resolve day-to-day issues and complaints before they escalated. Drive transformation and improve the way we work Lead process changes as we rebuild operations, and support implementing new technology and systems. Create training materials and champion adoption of new tools and AI-enabled workflows across your team. Analyse metrics to drive improvements, and be the voice of the front line - surfacing what's broken, slow or clunky to the Operations Manager and central teams. Look for small, practical improvements that save time and lift conversion - and put them into practice. What we're looking for Essential 2+ years in a high-growth startup, scale-up or tech-led business, or in a high-volume operation - logistics, fulfilment, last-mile delivery, retail or branch networks, contact centres, field service, manufacturing or hospitality - where the numbers were reviewed daily and the process changed underneath you 1+ years leading front-line field, branch or customer service teams of 5 or more, hitting targets through them - contact centres, BPO, retail and branch networks are all welcome; the common thread is high-volume, KPI-driven work where service level is the product Experience managing individual performance, including formal performance processes Uses operational data to set priorities and diagnose problems, and can show how Works independently and makes decisions without complete information Adopts new technology quickly and brings a team with them Delivery-focused and organised - thrives on daily targets and keeps a busy operation moving without dropping balls Comfortable with ambiguity and frequent change Nice to Have UK residential lettings experience with a tenant finding focus, and working knowledge of UK lettings regulations (ARLA/Propertymark, right-to-rent, referencing). Experience implementing new CRMs or handling post-acquisition integrations. Compensation and Benefits Competitive salary with performance-based bonus and the potential for equity options, recognising exceptional contributions to our growth. What is it like being a Dwell-er? Feel free to check out Dwelly Core Principles. That's about what we believe in, how we operate and make decisions. What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds' most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes. Customer obsession rather than competitive focus Passion for invention Operational excellence Long-term thinking By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.

About Dwelly Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK's ten largest lettings operators. The company has raised $263 million. About Dwelly Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK's ten largest lettings operators. The company has raised $263 million. We're a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations. Position Summary We're looking for an experienced Operations Team Leader to manage a front-line (Tenant Find/Property Management/Payments) team and own the day-to-day delivery of lettings across our integrated agencies. You'll lead a team of Letting Negotiators/Property Managers/Financial Analysts - starting at 2-6 and growing to 6-12 as we scale - and be accountable for hitting the numbers that matter every day and every week. This is a hands-on, change-heavy leadership role. Alongside keeping the operating model running at ground level, you'll help rebuild processes, roll out new technology, and roll up your sleeves to cover peaks, sick leave and annual leave. We're moving fast and the path will have bumps - you'll need to keep morale and standards high through constant change, while working closely with branch managers across agencies and our London-based central team. What matters most is your ability to lead a team and learn fast. Tenant Find/Property Management/Payments are departments you will be expected to upskill quickly into. Existing UK lettings experience is a plus, but it's not essential. We are looking for strong people, metrics, process and change management experience. If you are someone who picks things up quickly and thrives in ambiguity, we want to hear from you. Job Location Regular travel between multiple branches in the same area is expected, plus periodic visits to our London HQ (roughly once a quarter). A full UK driving licence is required for branch travel. Preferred locations: Birmingham, Coventry, Nuneaton, Leicester, and other locations in the Midlands. That said, we're growing fast and are eager to accommodate strong candidates - so feel free to apply even if you live outside these areas. Key Responsibilities Own daily delivery and the numbers Own your team's daily output across the Tenant Find/Property Management/Payments journey. Hit and beat the key metrics every day and week Run the daily operating rhythm: allocate work, keep the diary full, unblock negotiators in real time, and make sure nothing slips through the cracks. Resolve complex cases and bottlenecks; read your dashboards fluently, spot when numbers drift, and act fast - escalating to the Operations Manager only what genuinely needs senior judgement. Lead, coach and develop the team Directly manage a team of Letting Negotiators/Property Managers/Financial Analysts(2-6 to start, growing to 6-12), owning their performance, development and day-to-day support. Balance support with autonomy - be hands-on without micromanaging. Coach to raise the bar: side-by-side call and viewing feedback, clear expectations, and a culture of accountability and pace. Run consistent 1:1s and team huddles, set individual targets, and deliver training, coaching and performance reviews - recognising strong performers and addressing underperformance early. Maintain morale and engagement during significant change; onboard new joiners quickly and partner with the Talent team to keep the pipeline warm. Protect quality and the customer experience Enforce adherence to SOPs, compliance requirements and service standards across every property and applicant your team touches. Hold the line on service quality at all times - make sure landlords and tenants get fast, accurate, professional communication throughout. Support through peaks and sick / annual leave, stepping in hands-on when needed. Align operations with branch managers across agencies, and resolve day-to-day issues and complaints before they escalated. Drive transformation and improve the way we work Lead process changes as we rebuild operations, and support implementing new technology and systems. Create training materials and champion adoption of new tools and AI-enabled workflows across your team. Analyse metrics to drive improvements, and be the voice of the front line - surfacing what's broken, slow or clunky to the Operations Manager and central teams. Look for small, practical improvements that save time and lift conversion - and put them into practice. What we're looking for Essential 2+ years in a high-growth startup, scale-up or tech-led business, or in a high-volume operation - logistics, fulfilment, last-mile delivery, retail or branch networks, contact centres, field service, manufacturing or hospitality - where the numbers were reviewed daily and the process changed underneath you 1+ years leading front-line field, branch or customer service teams of 5 or more, hitting targets through them - contact centres, BPO, retail and branch networks are all welcome; the common thread is high-volume, KPI-driven work where service level is the product Experience managing individual performance, including formal performance processes Uses operational data to set priorities and diagnose problems, and can show how Works independently and makes decisions without complete information Adopts new technology quickly and brings a team with them Delivery-focused and organised - thrives on daily targets and keeps a busy operation moving without dropping balls Comfortable with ambiguity and frequent change Nice to Have UK residential lettings experience with a tenant finding focus, and working knowledge of UK lettings regulations (ARLA/Propertymark, right-to-rent, referencing). Experience implementing new CRMs or handling post-acquisition integrations. Compensation and Benefits Competitive salary with performance-based bonus and the potential for equity options, recognising exceptional contributions to our growth. What is it like being a Dwell-er? Feel free to check out Dwelly Core Principles. That's about what we believe in, how we operate and make decisions. What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds' most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes. Customer obsession rather than competitive focus Passion for invention Operational excellence Long-term thinking By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.

About Dwelly Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK's ten largest lettings operators. The company has raised $263 million. About Dwelly Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK's ten largest lettings operators. The company has raised $263 million. We're a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations. Position Summary We're looking for an experienced Operations Team Leader to manage a front-line (Tenant Find/Property Management/Payments) team and own the day-to-day delivery of lettings across our integrated agencies. You'll lead a team of Letting Negotiators/Property Managers/Financial Analysts - starting at 2-6 and growing to 6-12 as we scale - and be accountable for hitting the numbers that matter every day and every week. This is a hands-on, change-heavy leadership role. Alongside keeping the operating model running at ground level, you'll help rebuild processes, roll out new technology, and roll up your sleeves to cover peaks, sick leave and annual leave. We're moving fast and the path will have bumps - you'll need to keep morale and standards high through constant change, while working closely with branch managers across agencies and our London-based central team. What matters most is your ability to lead a team and learn fast. Tenant Find/Property Management/Payments are departments you will be expected to upskill quickly into. Existing UK lettings experience is a plus, but it's not essential. We are looking for strong people, metrics, process and change management experience. If you are someone who picks things up quickly and thrives in ambiguity, we want to hear from you. Job Location Regular travel between multiple branches in the same area is expected, plus periodic visits to our London HQ (roughly once a quarter). A full UK driving licence is required for branch travel. Preferred locations: Birmingham, Coventry, Nuneaton, Leicester, and other locations in the Midlands. That said, we're growing fast and are eager to accommodate strong candidates - so feel free to apply even if you live outside these areas. Key Responsibilities Own daily delivery and the numbers Own your team's daily output across the Tenant Find/Property Management/Payments journey. Hit and beat the key metrics every day and week Run the daily operating rhythm: allocate work, keep the diary full, unblock negotiators in real time, and make sure nothing slips through the cracks. Resolve complex cases and bottlenecks; read your dashboards fluently, spot when numbers drift, and act fast - escalating to the Operations Manager only what genuinely needs senior judgement. Lead, coach and develop the team Directly manage a team of Letting Negotiators/Property Managers/Financial Analysts(2-6 to start, growing to 6-12), owning their performance, development and day-to-day support. Balance support with autonomy - be hands-on without micromanaging. Coach to raise the bar: side-by-side call and viewing feedback, clear expectations, and a culture of accountability and pace. Run consistent 1:1s and team huddles, set individual targets, and deliver training, coaching and performance reviews - recognising strong performers and addressing underperformance early. Maintain morale and engagement during significant change; onboard new joiners quickly and partner with the Talent team to keep the pipeline warm. Protect quality and the customer experience Enforce adherence to SOPs, compliance requirements and service standards across every property and applicant your team touches. Hold the line on service quality at all times - make sure landlords and tenants get fast, accurate, professional communication throughout. Support through peaks and sick / annual leave, stepping in hands-on when needed. Align operations with branch managers across agencies, and resolve day-to-day issues and complaints before they escalated. Drive transformation and improve the way we work Lead process changes as we rebuild operations, and support implementing new technology and systems. Create training materials and champion adoption of new tools and AI-enabled workflows across your team. Analyse metrics to drive improvements, and be the voice of the front line - surfacing what's broken, slow or clunky to the Operations Manager and central teams. Look for small, practical improvements that save time and lift conversion - and put them into practice. What we're looking for Essential 2+ years in a high-growth startup, scale-up or tech-led business, or in a high-volume operation - logistics, fulfilment, last-mile delivery, retail or branch networks, contact centres, field service, manufacturing or hospitality - where the numbers were reviewed daily and the process changed underneath you 1+ years leading front-line field, branch or customer service teams of 5 or more, hitting targets through them - contact centres, BPO, retail and branch networks are all welcome; the common thread is high-volume, KPI-driven work where service level is the product Experience managing individual performance, including formal performance processes Uses operational data to set priorities and diagnose problems, and can show how Works independently and makes decisions without complete information Adopts new technology quickly and brings a team with them Delivery-focused and organised - thrives on daily targets and keeps a busy operation moving without dropping balls Comfortable with ambiguity and frequent change Nice to Have UK residential lettings experience with a tenant finding focus, and working knowledge of UK lettings regulations (ARLA/Propertymark, right-to-rent, referencing). Experience implementing new CRMs or handling post-acquisition integrations. Compensation and Benefits Competitive salary with performance-based bonus and the potential for equity options, recognising exceptional contributions to our growth. What is it like being a Dwell-er? Feel free to check out Dwelly Core Principles. That's about what we believe in, how we operate and make decisions. What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds' most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes. Customer obsession rather than competitive focus Passion for invention Operational excellence Long-term thinking By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.