About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high stakes, data dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you've built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year - far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script based support. You will triage, investigate, and make high signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart. What You'll Do Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. Diagnose across a broad product surface. Ramp isn't one product - it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. Operate with an ownership mindset, managing escalations end to end. You take full accountability for every ticket you handle. When an issue crosses team boundaries - risk, engineering, product, partnerships - you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack based escalation workflows. Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user - you're a builder. We are all builders at Ramp. Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending agents down the wrong path, you don't just raise it - you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect - clearly and without filler. What You Need You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. You actively use AI tools - Claude, Notion AI, research and workflow tools - and can demonstrate how you've applied them to get real work done. This is a hard requirement. You're fast moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. You're comfortable on the phone. Many interactions start there. You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed of service metrics. Nice to Haves Experience building workflows or automations using AI tools, not just prompting. Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage). Background in payments infrastructure (ACH, wire transfers, card networks). Track record of working somewhere that shipped product fast and expected CX to keep up. Why be a CX Agent at Ramp Cross functional exposure from day one. You work directly with Product, Engineering, and GTM teams - not siloed into a support queue. AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. Culture that's different from a call center. Team events, in person offsites, and a genuine commitment to building a team people want to be part of. Read more about how Ramp thinks about AI and CX: How Ramp Became an AI-First Company - Geoff Charles, CPO Inside Glass: How Ramp Built a Proprietary AI Platform for CX - Seb Goddijn, AI Product Manager AI-Powered Customer Experience at Ramp - Ben Levick, Head of CX / Ramp AI What to know before you apply Schedule & Shift Bidding - Please Read Carefully: This role is part of Ramp's UK-based overnight coverage strategy. Team members will work a set 40 hour/week schedule designed to support customer needs outside US business hours. Schedules may include evenings, weekends, and rotating holiday coverage, depending on business needs. Hours Expected: CX Phone Agents work a set 40 hour/ week schedule assigned through a schedule bid process. Work shifts will span anywhere between 7:00 AM-11:00 PM GMT, and your shift will likely include a weekend day (either Sun-Thu or Tue-Sat). Agents also cover 2-3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. This is a fast changing environment: Ramp's product and customer needs evolve quickly. Success in this role requires comfort with ambiguity, strong judgment, and a willingness to learn new systems, workflows, and product surfaces continuously. You'll help build this function: This is not just a support role within an existing system. This team is being built as part of Ramp's broader international CX strategy, so strong operators will have the opportunity to shape processes, team culture, and how overnight coverage works as the function scales. This role is a launchpad for your career at one of the fastest growing companies in fintech. For candidates located in the UK, the pay range for this role is £39,000-£43,000 per year. Benefits available to all full time Ramp employees (Global) Flexible PTO Unlimited AI token usage Centralized home office equipment ordering Health and wellness stipend Budget for intra office travel Weekly coffee stipend United States 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents One Medical annual membership 401(k), including employer match on contributions made while employed by Ramp Fertility HRA (up to $10,000 per year) Parental leave: up to 16 weeks (80 days) at 100% pay Pet insuranceIn office perks: lunch, snacks, drinks, and more Relocation support to NYC or SF (as needed) Canada Group medical, dental, and vision coverage through Sun Life Life, AD&D, and disability coverage Fertility drug coverage (up to $4,000 lifetime) Group Retirement Plan with employer match (RRSP + DPSP)Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay Employee Assistance Program and virtual care through Lumino Health United Kingdom Private medical insurance through Freedom Elite Virtual GP and at home care via eMed x Livi Workplace pension through Penfold, with salary sacrifice option Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf. Other notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through email addresses and will never ask for payment or sensitive personal information during the hiring process click apply for full job details
Aug 28, 2026
Full time
About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high stakes, data dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you've built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year - far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script based support. You will triage, investigate, and make high signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart. What You'll Do Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. Diagnose across a broad product surface. Ramp isn't one product - it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. Operate with an ownership mindset, managing escalations end to end. You take full accountability for every ticket you handle. When an issue crosses team boundaries - risk, engineering, product, partnerships - you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack based escalation workflows. Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user - you're a builder. We are all builders at Ramp. Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending agents down the wrong path, you don't just raise it - you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect - clearly and without filler. What You Need You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. You actively use AI tools - Claude, Notion AI, research and workflow tools - and can demonstrate how you've applied them to get real work done. This is a hard requirement. You're fast moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. You're comfortable on the phone. Many interactions start there. You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed of service metrics. Nice to Haves Experience building workflows or automations using AI tools, not just prompting. Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage). Background in payments infrastructure (ACH, wire transfers, card networks). Track record of working somewhere that shipped product fast and expected CX to keep up. Why be a CX Agent at Ramp Cross functional exposure from day one. You work directly with Product, Engineering, and GTM teams - not siloed into a support queue. AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. Culture that's different from a call center. Team events, in person offsites, and a genuine commitment to building a team people want to be part of. Read more about how Ramp thinks about AI and CX: How Ramp Became an AI-First Company - Geoff Charles, CPO Inside Glass: How Ramp Built a Proprietary AI Platform for CX - Seb Goddijn, AI Product Manager AI-Powered Customer Experience at Ramp - Ben Levick, Head of CX / Ramp AI What to know before you apply Schedule & Shift Bidding - Please Read Carefully: This role is part of Ramp's UK-based overnight coverage strategy. Team members will work a set 40 hour/week schedule designed to support customer needs outside US business hours. Schedules may include evenings, weekends, and rotating holiday coverage, depending on business needs. Hours Expected: CX Phone Agents work a set 40 hour/ week schedule assigned through a schedule bid process. Work shifts will span anywhere between 7:00 AM-11:00 PM GMT, and your shift will likely include a weekend day (either Sun-Thu or Tue-Sat). Agents also cover 2-3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. This is a fast changing environment: Ramp's product and customer needs evolve quickly. Success in this role requires comfort with ambiguity, strong judgment, and a willingness to learn new systems, workflows, and product surfaces continuously. You'll help build this function: This is not just a support role within an existing system. This team is being built as part of Ramp's broader international CX strategy, so strong operators will have the opportunity to shape processes, team culture, and how overnight coverage works as the function scales. This role is a launchpad for your career at one of the fastest growing companies in fintech. For candidates located in the UK, the pay range for this role is £39,000-£43,000 per year. Benefits available to all full time Ramp employees (Global) Flexible PTO Unlimited AI token usage Centralized home office equipment ordering Health and wellness stipend Budget for intra office travel Weekly coffee stipend United States 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents One Medical annual membership 401(k), including employer match on contributions made while employed by Ramp Fertility HRA (up to $10,000 per year) Parental leave: up to 16 weeks (80 days) at 100% pay Pet insuranceIn office perks: lunch, snacks, drinks, and more Relocation support to NYC or SF (as needed) Canada Group medical, dental, and vision coverage through Sun Life Life, AD&D, and disability coverage Fertility drug coverage (up to $4,000 lifetime) Group Retirement Plan with employer match (RRSP + DPSP)Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay Employee Assistance Program and virtual care through Lumino Health United Kingdom Private medical insurance through Freedom Elite Virtual GP and at home care via eMed x Livi Workplace pension through Penfold, with salary sacrifice option Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf. Other notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through email addresses and will never ask for payment or sensitive personal information during the hiring process click apply for full job details
Sales Advisors If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Sheffield team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Sheffield contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment. Shift Pattern: Mon Tue Wed Thu Fri Sat Sun 09:00-18:00 Off 08:30-18:00 08:30-18:00 08:30-18:00 Off Off 08:00-17:30 09:30-19:00 09:30-19:00 Off Off 09:00-18:00 09:00-18:00
Aug 28, 2026
Full time
Sales Advisors If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Sheffield team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Sheffield contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment. Shift Pattern: Mon Tue Wed Thu Fri Sat Sun 09:00-18:00 Off 08:30-18:00 08:30-18:00 08:30-18:00 Off Off 08:00-17:30 09:30-19:00 09:30-19:00 Off Off 09:00-18:00 09:00-18:00
Sales Advisors If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Sheffield team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Sheffield contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment. Shift Pattern: Mon Tue Wed Thu Fri Sat Sun 09:00-18:00 Off 08:30-18:00 08:30-18:00 08:30-18:00 Off Off 08:00-17:30 09:30-19:00 09:30-19:00 Off Off 09:00-18:00 09:00-18:00
Aug 28, 2026
Full time
Sales Advisors If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Sheffield team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Sheffield contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment. Shift Pattern: Mon Tue Wed Thu Fri Sat Sun 09:00-18:00 Off 08:30-18:00 08:30-18:00 08:30-18:00 Off Off 08:00-17:30 09:30-19:00 09:30-19:00 Off Off 09:00-18:00 09:00-18:00
At Citi, you won't be running a typical IT implementation. You'll be at the center of redefining how one of the world's largest financial institutions actually operates - from the inside out. Services Operations touches millions of client interactions, thousands of associates, and some of the most complex workflows. You'll have the mandate, the access, and the executive backing to deploy AI where it matters most: at the point where our people serve our clients. The problems are real, the scale is unmatched, and the impact is immediate and measurable. Citi is looking for a Director, Operations AI Governance & AI-First Ways of Working to lead the governance, prioritisation, and adoption of AI across Citi's global Operations function. This is a senior leadership role with end-to-end accountability for managing the Operations AI use case pipeline - ensuring that investment is aligned to strategic priorities, that AI capabilities are adopted consistently, and that the function builds the organisational behaviours needed to operate in an AI-first way. This role is for a senior operations leader who understands that the hardest part of AI transformation is not the technology - it is the governance, the culture, and the discipline to ensure that the right things get built, adopted, and sustained. If you combine strategic thinking with practical delivery experience and a passion for embedding technology-driven change across large, complex organisations, this role offers the mandate and platform to make a lasting impact. Responsibilities Own the Operations AI intake process from end to end - evaluating, prioritising, and governing AI use cases to ensure investment decisions are grounded in strategic objectives and measurable business value. Drive AI-first ways of working across Operations, accelerating capability adoption, embedding new tooling into day-to-day practice, and leading the organisational change needed to shift how teams operate. Chair cross-functional Operations forums, bringing together leaders from Product, Technology, Risk, Compliance, and Operations to reach well-informed prioritisation and governance decisions. Partner with Product leads to align use case prioritisation across functions, ensuring Operations requirements are reflected in platform and capability planning. Define and track adoption metrics, engagement indicators, and business outcomes across AI capabilities, using data-driven insights to continuously improve utilisation and value realisation. Support the transition of Operations towards AI-first product development practices, guiding teams through tooling adoption and embedment as ways of working evolve. Lead multiple senior operations managers across large or distributed teams, setting clear performance expectations and making decisions on hiring, development, and organisational structure. Required Qualifications & Skills 15 or more years of experience in operations or a related function, including at least 8 to 10 years leading large, matrixed teams through other managers. Demonstrated ability to govern complex, cross-functional programmes - with full accountability for outcomes, planning, budgets, and strategic direction across multiple teams. Clear track record of leading organisational change and capability adoption at scale, translating strategic priorities into operational practice across large teams. Strong commercial awareness and analytical capability, including the ability to evaluate AI use cases against risk, reward, and business value criteria to inform investment decisions. Ability to assess and manage risk in business decisions, maintaining consistent standards for compliance, controls, and sound ethical judgement that protect the firm and its clients. Excellent communication and negotiation skills, with experience influencing senior stakeholders across functions and building alignment around shared priorities. Profile We are looking for candidates who fit one or more of the following profiles: Operations or Operations Technology Leaders: Professionals who have led technology-enabled transformation within operations functions at large regulated institutions - with a deep understanding of what it takes to govern AI adoption responsibly across high-volume, compliance-sensitive environments. AI/Automation Program Leaders: Senior leaders who have owned governance, prioritisation, and intake frameworks for AI and intelligent automation programmes within operations contexts - ensuring the right use cases get resourced and the right outcomes are tracked. Transformation Leaders: Individuals who have driven AI-first culture change across large operations organisations - embedding new ways of working, accelerating tooling adoption, and sustaining behavioural change beyond the initial launch phase. Key Attributes Operational Empathy: Has walked in the shoes of an operations team. Understands the day-to-day realities of SLAs, case management, escalation paths, and the human impact of getting automation wrong - and uses that empathy to make better governance decisions. Pragmatic Technologist: Possesses strong working knowledge of AI - including LLMs and agentic frameworks - but filters every technical decision through the lens of operational feasibility, auditability, and risk. Can credibly partner with both product/engineering teams and operations leaders. Builds for Operators: Obsessed with ensuring that AI tools are intuitive, reliable, and trusted by the people who depend on them daily. Understands that governance exists to protect and accelerate adoption - not to block it. Change Agent with Discipline: Comfortable navigating the ambiguity of emerging AI capabilities, while remaining grounded in the governance and control requirements of a regulated financial institution. Brings structure to transformation without stifling momentum. Governance with Measurable Impact: Has a track record of governing AI or automation programmes that produced measurable operational outcomes - reduced average handle time, improved first-contact resolution, or lower cost-per-transaction - and can clearly demonstrate the link between governance decisions and business impact. Adoption at Scale: Can point to AI governance frameworks applied across large operations teams (hundreds to thousands of users), with evidence of sustained adoption, change management, and measurable value realisation rather than one-off deployments. Cross-Functional Operator in Regulated Environments: Experienced in governing technology initiatives in close partnership with Operations, Risk, Compliance, and Technology - navigating complex governance frameworks without losing delivery momentum. Process-First Mindset: Demonstrates a consistent habit of ensuring the underlying process is understood and re-engineered before investment is committed to automation - not simply governing the digitisation of broken workflows. Beneficial Skills & Qualifications Prior experience within a specific line of business in financial services operations, providing relevant context for the scope and complexity of AI governance at this level. Familiarity with AI product development lifecycles, use case intake frameworks, or capability governance models within an enterprise or regulated environment. Experience working alongside Product and Technology functions to co-define roadmaps and embed operational requirements into technology and AI delivery cycles. What We Offer This role places you at the centre of one of Citi's most strategically important operational programmes, with genuine authority to govern how AI is adopted, prioritised, and embedded across a global function. Senior-level ownership of a high-visibility governance and transformation agenda, with the mandate to shape how Citi's Operations function approaches AI adoption at a global scale. Access to Citi's global network and cross-functional leadership community, enabling meaningful collaboration across operations, technology, data, and product disciplines. Competitive compensation and financial wellbeing benefits commensurate with a Director-level position at a leading global financial institution. Ongoing learning and professional development opportunities to stay current at the intersection of AI governance, operational transformation, and enterprise capability adoption. Wellbeing support and work-life balance resources designed to sustain high performance across all dimensions of your career and personal life. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day . click apply for full job details
Aug 28, 2026
Full time
At Citi, you won't be running a typical IT implementation. You'll be at the center of redefining how one of the world's largest financial institutions actually operates - from the inside out. Services Operations touches millions of client interactions, thousands of associates, and some of the most complex workflows. You'll have the mandate, the access, and the executive backing to deploy AI where it matters most: at the point where our people serve our clients. The problems are real, the scale is unmatched, and the impact is immediate and measurable. Citi is looking for a Director, Operations AI Governance & AI-First Ways of Working to lead the governance, prioritisation, and adoption of AI across Citi's global Operations function. This is a senior leadership role with end-to-end accountability for managing the Operations AI use case pipeline - ensuring that investment is aligned to strategic priorities, that AI capabilities are adopted consistently, and that the function builds the organisational behaviours needed to operate in an AI-first way. This role is for a senior operations leader who understands that the hardest part of AI transformation is not the technology - it is the governance, the culture, and the discipline to ensure that the right things get built, adopted, and sustained. If you combine strategic thinking with practical delivery experience and a passion for embedding technology-driven change across large, complex organisations, this role offers the mandate and platform to make a lasting impact. Responsibilities Own the Operations AI intake process from end to end - evaluating, prioritising, and governing AI use cases to ensure investment decisions are grounded in strategic objectives and measurable business value. Drive AI-first ways of working across Operations, accelerating capability adoption, embedding new tooling into day-to-day practice, and leading the organisational change needed to shift how teams operate. Chair cross-functional Operations forums, bringing together leaders from Product, Technology, Risk, Compliance, and Operations to reach well-informed prioritisation and governance decisions. Partner with Product leads to align use case prioritisation across functions, ensuring Operations requirements are reflected in platform and capability planning. Define and track adoption metrics, engagement indicators, and business outcomes across AI capabilities, using data-driven insights to continuously improve utilisation and value realisation. Support the transition of Operations towards AI-first product development practices, guiding teams through tooling adoption and embedment as ways of working evolve. Lead multiple senior operations managers across large or distributed teams, setting clear performance expectations and making decisions on hiring, development, and organisational structure. Required Qualifications & Skills 15 or more years of experience in operations or a related function, including at least 8 to 10 years leading large, matrixed teams through other managers. Demonstrated ability to govern complex, cross-functional programmes - with full accountability for outcomes, planning, budgets, and strategic direction across multiple teams. Clear track record of leading organisational change and capability adoption at scale, translating strategic priorities into operational practice across large teams. Strong commercial awareness and analytical capability, including the ability to evaluate AI use cases against risk, reward, and business value criteria to inform investment decisions. Ability to assess and manage risk in business decisions, maintaining consistent standards for compliance, controls, and sound ethical judgement that protect the firm and its clients. Excellent communication and negotiation skills, with experience influencing senior stakeholders across functions and building alignment around shared priorities. Profile We are looking for candidates who fit one or more of the following profiles: Operations or Operations Technology Leaders: Professionals who have led technology-enabled transformation within operations functions at large regulated institutions - with a deep understanding of what it takes to govern AI adoption responsibly across high-volume, compliance-sensitive environments. AI/Automation Program Leaders: Senior leaders who have owned governance, prioritisation, and intake frameworks for AI and intelligent automation programmes within operations contexts - ensuring the right use cases get resourced and the right outcomes are tracked. Transformation Leaders: Individuals who have driven AI-first culture change across large operations organisations - embedding new ways of working, accelerating tooling adoption, and sustaining behavioural change beyond the initial launch phase. Key Attributes Operational Empathy: Has walked in the shoes of an operations team. Understands the day-to-day realities of SLAs, case management, escalation paths, and the human impact of getting automation wrong - and uses that empathy to make better governance decisions. Pragmatic Technologist: Possesses strong working knowledge of AI - including LLMs and agentic frameworks - but filters every technical decision through the lens of operational feasibility, auditability, and risk. Can credibly partner with both product/engineering teams and operations leaders. Builds for Operators: Obsessed with ensuring that AI tools are intuitive, reliable, and trusted by the people who depend on them daily. Understands that governance exists to protect and accelerate adoption - not to block it. Change Agent with Discipline: Comfortable navigating the ambiguity of emerging AI capabilities, while remaining grounded in the governance and control requirements of a regulated financial institution. Brings structure to transformation without stifling momentum. Governance with Measurable Impact: Has a track record of governing AI or automation programmes that produced measurable operational outcomes - reduced average handle time, improved first-contact resolution, or lower cost-per-transaction - and can clearly demonstrate the link between governance decisions and business impact. Adoption at Scale: Can point to AI governance frameworks applied across large operations teams (hundreds to thousands of users), with evidence of sustained adoption, change management, and measurable value realisation rather than one-off deployments. Cross-Functional Operator in Regulated Environments: Experienced in governing technology initiatives in close partnership with Operations, Risk, Compliance, and Technology - navigating complex governance frameworks without losing delivery momentum. Process-First Mindset: Demonstrates a consistent habit of ensuring the underlying process is understood and re-engineered before investment is committed to automation - not simply governing the digitisation of broken workflows. Beneficial Skills & Qualifications Prior experience within a specific line of business in financial services operations, providing relevant context for the scope and complexity of AI governance at this level. Familiarity with AI product development lifecycles, use case intake frameworks, or capability governance models within an enterprise or regulated environment. Experience working alongside Product and Technology functions to co-define roadmaps and embed operational requirements into technology and AI delivery cycles. What We Offer This role places you at the centre of one of Citi's most strategically important operational programmes, with genuine authority to govern how AI is adopted, prioritised, and embedded across a global function. Senior-level ownership of a high-visibility governance and transformation agenda, with the mandate to shape how Citi's Operations function approaches AI adoption at a global scale. Access to Citi's global network and cross-functional leadership community, enabling meaningful collaboration across operations, technology, data, and product disciplines. Competitive compensation and financial wellbeing benefits commensurate with a Director-level position at a leading global financial institution. Ongoing learning and professional development opportunities to stay current at the intersection of AI governance, operational transformation, and enterprise capability adoption. Wellbeing support and work-life balance resources designed to sustain high performance across all dimensions of your career and personal life. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day . click apply for full job details
Our client is an ambitious, independent travel specialist who focuses on delivering exceptional experiential trips to discerning clients in the UK and US markets. They are now recruiting for an African Travel Expert to join their growing team and this is an exciting opportunity for experienced travel sales professionals with proven expertise in this region. You will work both independently and as part of a supportive team, managing the complete sales cycle from initial enquiry through to confirmed booking. You'll create bespoke wildlife, wilderness, and soft adventure travel experiences whilst delivering exceptional, personalised customer service to our client s high-value clientele. This is more than just a sales role our client is looking for candidates who will bring fresh ideas and suggestions and play an active part in shaping their wonderful company, now and in the future. On offer is a competitive salary up to £40k and excellent benefits. Core hours for the role are Mon Fri 9am 5.30pm, however some flexibility will be required on occasion outside this. This is a fantastic opportunity to join an ambitious independent travel company in a fully remote role, offering specialist focus whilst working with high value clients, so if this role is of interest to you, please apply online. Role of African Travel Expert: Managing inbound sales enquiries from initial contact through to booking confirmation Proactive follow-up of enquiries and conversion to confirmed bookings Creating detailed, bespoke travel proposals tailored to individual client requirements Providing expert destination advice and itinerary planning Building and maintaining strong private client relationships through personal touchpoints Encouraging repeat business and referrals through exceptional service Achieving and exceeding monthly and annual sales targets Building relationships with ground operators, DMCs, and travel partners Participating in familiarisation trips to enhance destination knowledge Contributing to marketing initiatives, content creation, and social media Handing over to admin and accounts team once booking is converted - no ongoing admin required Skills required for the role: Extensive personal travel experience across Africa (Tanzania, Kenya, Botswana, Namibia, Rwanda, Uganda, South Africa, etc.) Deep knowledge of safari experiences, gorilla trekking, wildlife viewing, wilderness camps, and soft adventure activities Understanding of ground operators, safari camps, lodges, and specialist travel providers across the continent Proven track record in successful travel sales with demonstrable results and conversion rates Experience handling high-value bookings Ability to manage consultative sales processes with extended sales cycles Track record of achieving and exceeding sales targets Experience creating detailed, bespoke travel proposals and itineraries Ability to build and maintain private client relationships through personal touchpoints If you re interested in learning more about this African Travel Expert role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.
Aug 28, 2026
Full time
Our client is an ambitious, independent travel specialist who focuses on delivering exceptional experiential trips to discerning clients in the UK and US markets. They are now recruiting for an African Travel Expert to join their growing team and this is an exciting opportunity for experienced travel sales professionals with proven expertise in this region. You will work both independently and as part of a supportive team, managing the complete sales cycle from initial enquiry through to confirmed booking. You'll create bespoke wildlife, wilderness, and soft adventure travel experiences whilst delivering exceptional, personalised customer service to our client s high-value clientele. This is more than just a sales role our client is looking for candidates who will bring fresh ideas and suggestions and play an active part in shaping their wonderful company, now and in the future. On offer is a competitive salary up to £40k and excellent benefits. Core hours for the role are Mon Fri 9am 5.30pm, however some flexibility will be required on occasion outside this. This is a fantastic opportunity to join an ambitious independent travel company in a fully remote role, offering specialist focus whilst working with high value clients, so if this role is of interest to you, please apply online. Role of African Travel Expert: Managing inbound sales enquiries from initial contact through to booking confirmation Proactive follow-up of enquiries and conversion to confirmed bookings Creating detailed, bespoke travel proposals tailored to individual client requirements Providing expert destination advice and itinerary planning Building and maintaining strong private client relationships through personal touchpoints Encouraging repeat business and referrals through exceptional service Achieving and exceeding monthly and annual sales targets Building relationships with ground operators, DMCs, and travel partners Participating in familiarisation trips to enhance destination knowledge Contributing to marketing initiatives, content creation, and social media Handing over to admin and accounts team once booking is converted - no ongoing admin required Skills required for the role: Extensive personal travel experience across Africa (Tanzania, Kenya, Botswana, Namibia, Rwanda, Uganda, South Africa, etc.) Deep knowledge of safari experiences, gorilla trekking, wildlife viewing, wilderness camps, and soft adventure activities Understanding of ground operators, safari camps, lodges, and specialist travel providers across the continent Proven track record in successful travel sales with demonstrable results and conversion rates Experience handling high-value bookings Ability to manage consultative sales processes with extended sales cycles Track record of achieving and exceeding sales targets Experience creating detailed, bespoke travel proposals and itineraries Ability to build and maintain private client relationships through personal touchpoints If you re interested in learning more about this African Travel Expert role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.
Our client is an ambitious, independent travel specialist who focuses on delivering exceptional experiential trips to discerning clients in the UK and US markets. They are now recruiting for a South American Travel Expert to join their growing team and this is an exciting opportunity for experienced travel sales professionals with proven expertise in this region. You will work both independently and as part of a supportive team, managing the complete sales cycle from initial enquiry through to confirmed booking. You'll create bespoke wildlife, wilderness, and soft adventure travel experiences whilst delivering exceptional, personalised customer service to our client s high-value clientele. This is more than just a sales role our client is looking for candidates who will bring fresh ideas and suggestions and play an active part in shaping their wonderful company, now and in the future. On offer is a competitive salary up to £40k plus a generous bonus structure and excellent benefits. Core hours for the role are Mon Fri 9am 5.30pm, however some flexibility will be required on occasion outside this. This is a fantastic opportunity to join an ambitious independent travel company in a fully remote role, offering specialist focus whilst working with high value clients, so if this role is of interest to you, please apply online. Role of South American Travel Expert: Managing inbound sales enquiries from initial contact through to booking confirmation Proactive follow-up of enquiries and conversion to confirmed bookings Creating detailed, bespoke travel proposals tailored to individual client requirements Providing expert destination advice and itinerary planning Building and maintaining strong private client relationships through personal touchpoints Encouraging repeat business and referrals through exceptional service Achieving and exceeding monthly and annual sales targets Building relationships with ground operators, DMCs, and travel partners Participating in familiarisation trips to enhance destination knowledge Contributing to marketing initiatives, content creation, and social media Handing over to admin and accounts team once booking is converted - no ongoing admin required Skills required for the role: Extensive personal travel experience across South America (Brazil, Peru, Ecuador, Chile, Argentina, Patagonia, Galapagos, etc.) Deep knowledge of wildlife experiences, wilderness adventures, soft adventure activities, and expedition travel Understanding of ground operators, lodges, camps, and specialist travel providers across the continent Proven track record in successful travel sales with demonstrable results and conversion rates Experience handling high-value bookings Ability to manage consultative sales processes with extended sales cycles Track record of achieving and exceeding sales targets Experience creating detailed, bespoke travel proposals and itineraries Ability to build and maintain private client relationships through personal touchpoints If you re interested in learning more about this South American Travel Expert role, please press the apply online button now! Not for you? Then please view our website to see details of the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.
Aug 28, 2026
Full time
Our client is an ambitious, independent travel specialist who focuses on delivering exceptional experiential trips to discerning clients in the UK and US markets. They are now recruiting for a South American Travel Expert to join their growing team and this is an exciting opportunity for experienced travel sales professionals with proven expertise in this region. You will work both independently and as part of a supportive team, managing the complete sales cycle from initial enquiry through to confirmed booking. You'll create bespoke wildlife, wilderness, and soft adventure travel experiences whilst delivering exceptional, personalised customer service to our client s high-value clientele. This is more than just a sales role our client is looking for candidates who will bring fresh ideas and suggestions and play an active part in shaping their wonderful company, now and in the future. On offer is a competitive salary up to £40k plus a generous bonus structure and excellent benefits. Core hours for the role are Mon Fri 9am 5.30pm, however some flexibility will be required on occasion outside this. This is a fantastic opportunity to join an ambitious independent travel company in a fully remote role, offering specialist focus whilst working with high value clients, so if this role is of interest to you, please apply online. Role of South American Travel Expert: Managing inbound sales enquiries from initial contact through to booking confirmation Proactive follow-up of enquiries and conversion to confirmed bookings Creating detailed, bespoke travel proposals tailored to individual client requirements Providing expert destination advice and itinerary planning Building and maintaining strong private client relationships through personal touchpoints Encouraging repeat business and referrals through exceptional service Achieving and exceeding monthly and annual sales targets Building relationships with ground operators, DMCs, and travel partners Participating in familiarisation trips to enhance destination knowledge Contributing to marketing initiatives, content creation, and social media Handing over to admin and accounts team once booking is converted - no ongoing admin required Skills required for the role: Extensive personal travel experience across South America (Brazil, Peru, Ecuador, Chile, Argentina, Patagonia, Galapagos, etc.) Deep knowledge of wildlife experiences, wilderness adventures, soft adventure activities, and expedition travel Understanding of ground operators, lodges, camps, and specialist travel providers across the continent Proven track record in successful travel sales with demonstrable results and conversion rates Experience handling high-value bookings Ability to manage consultative sales processes with extended sales cycles Track record of achieving and exceeding sales targets Experience creating detailed, bespoke travel proposals and itineraries Ability to build and maintain private client relationships through personal touchpoints If you re interested in learning more about this South American Travel Expert role, please press the apply online button now! Not for you? Then please view our website to see details of the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.
Job Description Our client has an exciting opportunity to join their team as a level 3 operator. In this role you will assemble and inspect products to ensure the highest quality standards, working with a dedicated team to meet production goals and maintain a safe, efficient work environment. We are currently looking for several Assemblers for our site, and there will be shift work. Our Safety and productivity solutions help create faster, more seamless, agile, and efficient supply chains, better protect human health, improve worker safety, and help meet sustainability goals by leveraging connectivity, advanced data analytic, software, robotics, sensors, advanced materials and integrated human and automated systems. Our client's business enables their customers to run safer and more efficient operations. From refineries to distribution centres to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions - by leveraging connectivity, advanced data analytic, software, robotics, sensors, process automation and asset performance management solutions. They Enable their customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets. Responsibilities Key Requirements Responsibilities include assembling pieces, parts and products to finished goods level by using a variety of specialised equipment and tools. Competent in reading and interpreting Job Instruction Sheets to complete tasks to the qty and quality standard. Identifying parts and pieces with defects. Follow safety and quality standards. Test finished products. Qualifications Key Skills and Qualifications Prior experience in a manufacturing preferred but not essential. Prior soldering experience preferred but not essential. Basic working knowledge on how to use hand-held equipment correctly. Ability to work within a team and alone at times and be able to collaborate with people from other departments. Our Offer A culture that fosters inclusion, diversity, and innovation in an international work environment Market specific training and ongoing personal development. Experienced leaders to support your professional development Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 28, 2026
Seasonal
Job Description Our client has an exciting opportunity to join their team as a level 3 operator. In this role you will assemble and inspect products to ensure the highest quality standards, working with a dedicated team to meet production goals and maintain a safe, efficient work environment. We are currently looking for several Assemblers for our site, and there will be shift work. Our Safety and productivity solutions help create faster, more seamless, agile, and efficient supply chains, better protect human health, improve worker safety, and help meet sustainability goals by leveraging connectivity, advanced data analytic, software, robotics, sensors, advanced materials and integrated human and automated systems. Our client's business enables their customers to run safer and more efficient operations. From refineries to distribution centres to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions - by leveraging connectivity, advanced data analytic, software, robotics, sensors, process automation and asset performance management solutions. They Enable their customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets. Responsibilities Key Requirements Responsibilities include assembling pieces, parts and products to finished goods level by using a variety of specialised equipment and tools. Competent in reading and interpreting Job Instruction Sheets to complete tasks to the qty and quality standard. Identifying parts and pieces with defects. Follow safety and quality standards. Test finished products. Qualifications Key Skills and Qualifications Prior experience in a manufacturing preferred but not essential. Prior soldering experience preferred but not essential. Basic working knowledge on how to use hand-held equipment correctly. Ability to work within a team and alone at times and be able to collaborate with people from other departments. Our Offer A culture that fosters inclusion, diversity, and innovation in an international work environment Market specific training and ongoing personal development. Experienced leaders to support your professional development Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
We are currently recruiting for Risk Triage Operator's to work for Dorset Police. These roles will be based at either Winfrith near Dorchester or Bournemouth. This is a temporary ongoing role working a shift pattern. Week 1 Mon - Fri 08:00 - 16:00 Week 2 Mon - Fri 15:00 - 23:00 Monday to Friday hours = 13.08 plus shift allowance of 14% Purpose of this role is to - Acting as the first point of contact for members of the public using the 101 service, you will be responsible for providing an efficient and effective communications service. Utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public. The focus of Contact Management is on making every contact count by managing multiple resources, contacts, and associated risk simultaneously to deliver an effective communications service . Main Responsibilities Effective management of non-Emergency contact via 101 telephony, online reporting, emails, and social media platforms. Dynamic use of THRIVE LITE risk assessment and knowledge of Force Policies to establish relevant channel for calls, utilising the Force Triage guide to accurately assess and determine correct contact channel. Using a call handling log system to forward messages to police officers from members of the public. Investigate the nature of all calls and determine the caller requirements. To maintain performance in line with the departments' performance targets, namely call answer rates and qualitative targets. Deal appropriately with callers who may be emotional, distressed, vulnerable, drunk or in crisis. Support general administration via Microsoft office products and other bespoke software ESSENTIAL CRITERIA Due to Police Vetting Criteria you must have resided within the UK continuously for at least 3 years at the time of application Good IT skills - Ability to type (30 WPM) and capture information, quickly and accurately with a good working knowledge of Microsoft office packages in particular Outlook Good communication Skills - Ability to listen and question effectively and communicate in a concise and accurate manner whilst showing empathy and understanding to callers to provide high quality customer service Resilience - Shows reliability and resilience in difficult circumstances. Remains calm and confident and responds logically and decisively in difficult situations. Team Working Skills - Works effectively as a team member and helps build relationships within it. Actively helps and supports others to achieve team goals Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 28, 2026
Seasonal
We are currently recruiting for Risk Triage Operator's to work for Dorset Police. These roles will be based at either Winfrith near Dorchester or Bournemouth. This is a temporary ongoing role working a shift pattern. Week 1 Mon - Fri 08:00 - 16:00 Week 2 Mon - Fri 15:00 - 23:00 Monday to Friday hours = 13.08 plus shift allowance of 14% Purpose of this role is to - Acting as the first point of contact for members of the public using the 101 service, you will be responsible for providing an efficient and effective communications service. Utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public. The focus of Contact Management is on making every contact count by managing multiple resources, contacts, and associated risk simultaneously to deliver an effective communications service . Main Responsibilities Effective management of non-Emergency contact via 101 telephony, online reporting, emails, and social media platforms. Dynamic use of THRIVE LITE risk assessment and knowledge of Force Policies to establish relevant channel for calls, utilising the Force Triage guide to accurately assess and determine correct contact channel. Using a call handling log system to forward messages to police officers from members of the public. Investigate the nature of all calls and determine the caller requirements. To maintain performance in line with the departments' performance targets, namely call answer rates and qualitative targets. Deal appropriately with callers who may be emotional, distressed, vulnerable, drunk or in crisis. Support general administration via Microsoft office products and other bespoke software ESSENTIAL CRITERIA Due to Police Vetting Criteria you must have resided within the UK continuously for at least 3 years at the time of application Good IT skills - Ability to type (30 WPM) and capture information, quickly and accurately with a good working knowledge of Microsoft office packages in particular Outlook Good communication Skills - Ability to listen and question effectively and communicate in a concise and accurate manner whilst showing empathy and understanding to callers to provide high quality customer service Resilience - Shows reliability and resilience in difficult circumstances. Remains calm and confident and responds logically and decisively in difficult situations. Team Working Skills - Works effectively as a team member and helps build relationships within it. Actively helps and supports others to achieve team goals Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We are currently recruiting for Risk Triage Operator's to work for Dorset Police. These roles will be based at either Winfrith near Dorchester or Bournemouth. This is a temporary ongoing role working a shift pattern. Week 1 Mon - Fri 08:00 - 16:00 Week 2 Mon - Fri 15:00 - 23:00 Monday to Friday hours = 13.08 plus shift allowance of 14% Purpose of this role is to - Acting as the first point of contact for members of the public using the 101 service, you will be responsible for providing an efficient and effective communications service. Utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public. The focus of Contact Management is on making every contact count by managing multiple resources, contacts, and associated risk simultaneously to deliver an effective communications service . Main Responsibilities Effective management of non-Emergency contact via 101 telephony, online reporting, emails, and social media platforms. Dynamic use of THRIVE LITE risk assessment and knowledge of Force Policies to establish relevant channel for calls, utilising the Force Triage guide to accurately assess and determine correct contact channel. Using a call handling log system to forward messages to police officers from members of the public. Investigate the nature of all calls and determine the caller requirements. To maintain performance in line with the departments' performance targets, namely call answer rates and qualitative targets. Deal appropriately with callers who may be emotional, distressed, vulnerable, drunk or in crisis. Support general administration via Microsoft office products and other bespoke software ESSENTIAL CRITERIA Due to Police Vetting Criteria you must have resided within the UK continuously for at least 3 years at the time of application Good IT skills - Ability to type (30 WPM) and capture information, quickly and accurately with a good working knowledge of Microsoft office packages in particular Outlook Good communication Skills - Ability to listen and question effectively and communicate in a concise and accurate manner whilst showing empathy and understanding to callers to provide high quality customer service Resilience - Shows reliability and resilience in difficult circumstances. Remains calm and confident and responds logically and decisively in difficult situations. Team Working Skills - Works effectively as a team member and helps build relationships within it. Actively helps and supports others to achieve team goals Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 28, 2026
Seasonal
We are currently recruiting for Risk Triage Operator's to work for Dorset Police. These roles will be based at either Winfrith near Dorchester or Bournemouth. This is a temporary ongoing role working a shift pattern. Week 1 Mon - Fri 08:00 - 16:00 Week 2 Mon - Fri 15:00 - 23:00 Monday to Friday hours = 13.08 plus shift allowance of 14% Purpose of this role is to - Acting as the first point of contact for members of the public using the 101 service, you will be responsible for providing an efficient and effective communications service. Utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public. The focus of Contact Management is on making every contact count by managing multiple resources, contacts, and associated risk simultaneously to deliver an effective communications service . Main Responsibilities Effective management of non-Emergency contact via 101 telephony, online reporting, emails, and social media platforms. Dynamic use of THRIVE LITE risk assessment and knowledge of Force Policies to establish relevant channel for calls, utilising the Force Triage guide to accurately assess and determine correct contact channel. Using a call handling log system to forward messages to police officers from members of the public. Investigate the nature of all calls and determine the caller requirements. To maintain performance in line with the departments' performance targets, namely call answer rates and qualitative targets. Deal appropriately with callers who may be emotional, distressed, vulnerable, drunk or in crisis. Support general administration via Microsoft office products and other bespoke software ESSENTIAL CRITERIA Due to Police Vetting Criteria you must have resided within the UK continuously for at least 3 years at the time of application Good IT skills - Ability to type (30 WPM) and capture information, quickly and accurately with a good working knowledge of Microsoft office packages in particular Outlook Good communication Skills - Ability to listen and question effectively and communicate in a concise and accurate manner whilst showing empathy and understanding to callers to provide high quality customer service Resilience - Shows reliability and resilience in difficult circumstances. Remains calm and confident and responds logically and decisively in difficult situations. Team Working Skills - Works effectively as a team member and helps build relationships within it. Actively helps and supports others to achieve team goals Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Location: Regionally based in the Midlands (with some travel) Reports to: Director of HR Operations Salary: Competitive, dependent on experience Join a growing team making a real impact At impact HR, we provide expert, people-first HR consultancy services to businesses across the UK. We're growing, and we're looking for a hands-on, service-driven Regional Manager to lead one of our regional consultancy teams. This role is perfect for someone who combines operational coordination with client focus and team leadership. You'll be the go-to person for delivery in your region, supporting consultants, ensuring high standards, and maintaining strong client relationships. This role reflects our new regional model, retaining the personal, responsive service we're known for while scaling through local management. Why this role matters As we scale nationally, we need strong local managers to ensure delivery is consistent, responsive, and aligned with our standards. You'll ensure every client in your region receives a first-class experience, and every consultant feels supported to do their best work. As a local manager, you'll bring national strategy to life, ensuring clients feel supported and consultants are set up for success, all while feeding valuable insight back into central planning. Submit your CV for the role of Regional Manager - Midlands Coordinate delivery timelines, onboarding processes, and ongoing HR casework documentation Act as the key operational link between consultants, clients, and internal teams Ensure consistent delivery across the region in line with national frameworks and expectations Service Delivery & Client Portfolio Personally manage a portfolio of regional clients, ensuring advice, documentation, and support are delivered to a consistently high standard Deliver hands-on HR consultancy in line with client expectations, including casework, project delivery, and proactive support Balance consultancy work with regional management responsibilities, using your insight to improve local delivery Champion impact HR's quality standards in every client interaction, upholding our values and building long-term trusted relationships Ensure your own consultancy delivery is aligned with central tools, systems, and operational frameworks Process Improvement Apply national frameworks and tools created by the Director of HR Operations, sharing local feedback and insights to support ongoing improvement Monitor service delivery performance and highlight opportunities for improvement Ensure consultants follow agreed templates, tools, and workflows consistently Escalate recurring process challenges and share regional insights to inform change Team & Administrative Support Provide day-to-day guidance, motivation, and oversight to consultants, ensuring they deliver high-quality service and have the tools they need to succeed Work closely with the central administration team to coordinate client support Provide regional reporting to the Director of HR Operations Maintain accurate administrative records and ensure consultants are well supported Work with counterparts in other regions to share best practices and align on processes Support the onboarding, induction, and development of new consultants and associates Get involved in cross-regional initiatives that enhance service consistency and team culture Business Development & Networking Support regional Business Development efforts to ensure operational readiness for new clients Represent impact HR at networking events and within your local business community Build and maintain trusted relationships with referral partners and key stakeholders Identify opportunities to grow regional accounts or introduce new services Key Account Management & Client Relationships Act as the first point of contact for regional client queries and escalations, ensuring issues are resolved quickly and in line with group standards. Take part in account planning and delivery reviews for high-profile or strategic clients Quality Assurance Champion quality assurance processes and standards across your region Lead audits and peer reviews of documentation, casework, and workflows Ensure national standards are applied while allowing for local flexibility Contribute insights and trends to the central QA process About You You're a strong communicator, organised operator, and approachable team leader. You enjoy juggling people, processes, and priorities, and you're driven by high standards and positive outcomes. You will likely bring Experience in HR operations, consultancy, or client delivery leadership Confidence managing teams and working closely with clients and stakeholders Excellent organisational and coordination skills A collaborative, solutions-focused mindset Experience with CRM or HR systems What Success Looks Like (First 12 Months) A well-supported and motivated team of consultants consistently delivering high-quality HR services across the region Regional delivery aligned with national frameworks, templates, and processes Positive client feedback and improved client satisfaction within your region Local networking and BD opportunities identified, with a visible presence in the region Timely and accurate reporting provided to the Director of HR Operations Quality assurance checks completed, with learning shared and acted upon across the team What We Offer Competitive salary and benefits Flexible working with regional travel Supportive, values-led team culture Clear progression pathways and professional development The chance to shape the future of your region and make a difference every day Ready to manage with impact? If you're ready to take ownership of a thriving region, build strong client relationships, and support a high-performing consultancy team, we'd love to hear from you. meet the team that drives impact hr Real people. Real expertise. Real impact . Our team combines HR expertise with a practical, people-first approach. Get to know the experts who'll work alongside you to support your business and your people. Chartered Fellow CIPD with 30+ years' HR experience. Gemma Todd specialises in complex employment law, case management, and values-driven HR solutions. Grace Jermy is a CIPD-qualified HR professional specialising in employee wellbeing, onboarding, and employee relations, supporting organisations to build positive workplace cultures. CEO of Impact HR with 20+ years' experience in HR leadership and strategy. Greg Guilford supports SMEs with people, culture, and organisational growth. James Balding is Head of Health & Safety at Impact HR and a Certified Member of IOSH (CertIOSH) James is an HR professional with over four years of experience in employment relations, HR automation, and employment law. He holds both a BSc and MSc in Human Resource Management and is CIPD Level 7 qualified. With over 23 years' experience in HR and Employment Law, Julie Dawson is a trusted and well-respected HR Consultant based in Leeds, supporting SMEs across Yorkshire with practical, people-centred solutions. Juliet Irving makes HR simple and stress-free. Find out how she partners with clients to make a real difference. HR Consultant and Associate CIPD member. Laura Wright specialises in employee relations, investigations, and HR support for SMEs across multiple industries. Paul Addy, is a HR Consultant and Fellow of the Chartered Institute of Personnel and Development. With over 30 years' experience in HR, and senior roles for companies including Barclays, GE and ASDA, he is passionate about helping businesses grow through development of a positive people culture.
Aug 27, 2026
Full time
Location: Regionally based in the Midlands (with some travel) Reports to: Director of HR Operations Salary: Competitive, dependent on experience Join a growing team making a real impact At impact HR, we provide expert, people-first HR consultancy services to businesses across the UK. We're growing, and we're looking for a hands-on, service-driven Regional Manager to lead one of our regional consultancy teams. This role is perfect for someone who combines operational coordination with client focus and team leadership. You'll be the go-to person for delivery in your region, supporting consultants, ensuring high standards, and maintaining strong client relationships. This role reflects our new regional model, retaining the personal, responsive service we're known for while scaling through local management. Why this role matters As we scale nationally, we need strong local managers to ensure delivery is consistent, responsive, and aligned with our standards. You'll ensure every client in your region receives a first-class experience, and every consultant feels supported to do their best work. As a local manager, you'll bring national strategy to life, ensuring clients feel supported and consultants are set up for success, all while feeding valuable insight back into central planning. Submit your CV for the role of Regional Manager - Midlands Coordinate delivery timelines, onboarding processes, and ongoing HR casework documentation Act as the key operational link between consultants, clients, and internal teams Ensure consistent delivery across the region in line with national frameworks and expectations Service Delivery & Client Portfolio Personally manage a portfolio of regional clients, ensuring advice, documentation, and support are delivered to a consistently high standard Deliver hands-on HR consultancy in line with client expectations, including casework, project delivery, and proactive support Balance consultancy work with regional management responsibilities, using your insight to improve local delivery Champion impact HR's quality standards in every client interaction, upholding our values and building long-term trusted relationships Ensure your own consultancy delivery is aligned with central tools, systems, and operational frameworks Process Improvement Apply national frameworks and tools created by the Director of HR Operations, sharing local feedback and insights to support ongoing improvement Monitor service delivery performance and highlight opportunities for improvement Ensure consultants follow agreed templates, tools, and workflows consistently Escalate recurring process challenges and share regional insights to inform change Team & Administrative Support Provide day-to-day guidance, motivation, and oversight to consultants, ensuring they deliver high-quality service and have the tools they need to succeed Work closely with the central administration team to coordinate client support Provide regional reporting to the Director of HR Operations Maintain accurate administrative records and ensure consultants are well supported Work with counterparts in other regions to share best practices and align on processes Support the onboarding, induction, and development of new consultants and associates Get involved in cross-regional initiatives that enhance service consistency and team culture Business Development & Networking Support regional Business Development efforts to ensure operational readiness for new clients Represent impact HR at networking events and within your local business community Build and maintain trusted relationships with referral partners and key stakeholders Identify opportunities to grow regional accounts or introduce new services Key Account Management & Client Relationships Act as the first point of contact for regional client queries and escalations, ensuring issues are resolved quickly and in line with group standards. Take part in account planning and delivery reviews for high-profile or strategic clients Quality Assurance Champion quality assurance processes and standards across your region Lead audits and peer reviews of documentation, casework, and workflows Ensure national standards are applied while allowing for local flexibility Contribute insights and trends to the central QA process About You You're a strong communicator, organised operator, and approachable team leader. You enjoy juggling people, processes, and priorities, and you're driven by high standards and positive outcomes. You will likely bring Experience in HR operations, consultancy, or client delivery leadership Confidence managing teams and working closely with clients and stakeholders Excellent organisational and coordination skills A collaborative, solutions-focused mindset Experience with CRM or HR systems What Success Looks Like (First 12 Months) A well-supported and motivated team of consultants consistently delivering high-quality HR services across the region Regional delivery aligned with national frameworks, templates, and processes Positive client feedback and improved client satisfaction within your region Local networking and BD opportunities identified, with a visible presence in the region Timely and accurate reporting provided to the Director of HR Operations Quality assurance checks completed, with learning shared and acted upon across the team What We Offer Competitive salary and benefits Flexible working with regional travel Supportive, values-led team culture Clear progression pathways and professional development The chance to shape the future of your region and make a difference every day Ready to manage with impact? If you're ready to take ownership of a thriving region, build strong client relationships, and support a high-performing consultancy team, we'd love to hear from you. meet the team that drives impact hr Real people. Real expertise. Real impact . Our team combines HR expertise with a practical, people-first approach. Get to know the experts who'll work alongside you to support your business and your people. Chartered Fellow CIPD with 30+ years' HR experience. Gemma Todd specialises in complex employment law, case management, and values-driven HR solutions. Grace Jermy is a CIPD-qualified HR professional specialising in employee wellbeing, onboarding, and employee relations, supporting organisations to build positive workplace cultures. CEO of Impact HR with 20+ years' experience in HR leadership and strategy. Greg Guilford supports SMEs with people, culture, and organisational growth. James Balding is Head of Health & Safety at Impact HR and a Certified Member of IOSH (CertIOSH) James is an HR professional with over four years of experience in employment relations, HR automation, and employment law. He holds both a BSc and MSc in Human Resource Management and is CIPD Level 7 qualified. With over 23 years' experience in HR and Employment Law, Julie Dawson is a trusted and well-respected HR Consultant based in Leeds, supporting SMEs across Yorkshire with practical, people-centred solutions. Juliet Irving makes HR simple and stress-free. Find out how she partners with clients to make a real difference. HR Consultant and Associate CIPD member. Laura Wright specialises in employee relations, investigations, and HR support for SMEs across multiple industries. Paul Addy, is a HR Consultant and Fellow of the Chartered Institute of Personnel and Development. With over 30 years' experience in HR, and senior roles for companies including Barclays, GE and ASDA, he is passionate about helping businesses grow through development of a positive people culture.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon is seeking a collaborative electrical maintenance professional for our Amazon Web Services Team. This engineering operations technician position serves as the on-site maintenance technician and operator for an AWS data centre. The Data Centre Engineering Operations Technician (EOT) is responsible for operating and maintaining all electrical, mechanical, emergency generator, and fire/life safety equipment within the data centre. The EOT serves as a technical resource to support Amazon within its data centres. Data centre equipment that supports mission-critical servers must maintain better than 99.999% uptime. EOT's are also tasked with driving innovation while reducing operational costs in the facilities. EOT's are Amazon's front line responders for hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchboards/switch-gears, UPS's, PDU's, AHU's, pumps, motors, VFD's, and building automation systems. This role will not require shift work. Responsibilities: - Operate and maintain mechanical and electrical equipment - Troubleshooting of facility and rack-level events within internal SLAs - Perform limited maintenance tasks to include: filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements - Provide support to Data Centre Operations technicians - Perform root cause analysis of equipment failures - Ensure all safety procedures are adhered to while performing work - Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.) - Utilise internal CMMS to manage building workflows and spare part inventory - Supervise contractors who perform servicing or preventive maintenance - Respond to off hour emergency calls per on call rotation for any one of the region's sites - Fully comply with all physical security procedures and policies Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Key job responsibilities You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: About the team Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. BASIC QUALIFICATIONS - Experience in relevant work - Can bend or twist the body into unusual positions while working - Can use hands to manipulate small wires and objects - Can walk on job sites in uneven terrain - Can work at heights and from ladders PREFERRED QUALIFICATIONS - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Knowledge of network design and layout as well as low voltage (copper/ fiber) cabling - Experience in data center engineering - Can perform physical tasks all day without becoming overly tired Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 27, 2026
Full time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon is seeking a collaborative electrical maintenance professional for our Amazon Web Services Team. This engineering operations technician position serves as the on-site maintenance technician and operator for an AWS data centre. The Data Centre Engineering Operations Technician (EOT) is responsible for operating and maintaining all electrical, mechanical, emergency generator, and fire/life safety equipment within the data centre. The EOT serves as a technical resource to support Amazon within its data centres. Data centre equipment that supports mission-critical servers must maintain better than 99.999% uptime. EOT's are also tasked with driving innovation while reducing operational costs in the facilities. EOT's are Amazon's front line responders for hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchboards/switch-gears, UPS's, PDU's, AHU's, pumps, motors, VFD's, and building automation systems. This role will not require shift work. Responsibilities: - Operate and maintain mechanical and electrical equipment - Troubleshooting of facility and rack-level events within internal SLAs - Perform limited maintenance tasks to include: filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements - Provide support to Data Centre Operations technicians - Perform root cause analysis of equipment failures - Ensure all safety procedures are adhered to while performing work - Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.) - Utilise internal CMMS to manage building workflows and spare part inventory - Supervise contractors who perform servicing or preventive maintenance - Respond to off hour emergency calls per on call rotation for any one of the region's sites - Fully comply with all physical security procedures and policies Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Key job responsibilities You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: About the team Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. BASIC QUALIFICATIONS - Experience in relevant work - Can bend or twist the body into unusual positions while working - Can use hands to manipulate small wires and objects - Can walk on job sites in uneven terrain - Can work at heights and from ladders PREFERRED QUALIFICATIONS - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Knowledge of network design and layout as well as low voltage (copper/ fiber) cabling - Experience in data center engineering - Can perform physical tasks all day without becoming overly tired Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Transport & Service Delivery Coordinator Location: Foster Street, Bootle, Liverpool Job Type: Full Time Permanent About Gaskells Waste Established in 1991, Gaskells Waste Services is one of the North West's leading independent waste management companies. As our business continues to grow, we're looking for an organised, proactive and customer-focused Transport & Service Delivery Coordinator to join our busy Operations Team. This is a fast-paced role where you'll be responsible for coordinating daily waste collection services, supporting drivers, communicating with customers and ensuring our operations run efficiently. Every day is different, and you'll play a key role in delivering the high level of service our customers expect. The Role As a Transport & Service Delivery Coordinator, you'll be responsible for ensuring our daily collection services are delivered safely, efficiently and on time. You'll act as the main point of contact between our drivers, customers and internal departments, resolving issues as they arise and ensuring excellent communication throughout the day. You'll be expected to think on your feet, make decisions quickly and maintain a calm, professional approach in a busy operational environment. What You'll Be Doing Coordinate the day-to-day delivery of commercial waste collection services. Brief drivers each afternoon on the following day's workload, ensuring they have everything required to complete their rounds, including vehicle allocations, customer information, keys, fobs and fuel cards. Debrief drivers at the end of each shift, reviewing completed work, resolving issues and ensuring all operational records are completed accurately. Monitor vehicle movements and service delivery throughout the day using transport systems. Take ownership of operational data quality by investigating discrepancies, identifying the root cause of errors and working with drivers to improve data accuracy and prevent repeat issues. Respond quickly to operational issues including missed collections, access problems, damaged containers, overweight bins and vehicle issues. Keep customers informed of delays or service issues before they need to contact us. Reallocate work where required to minimise missed collections and maximise productivity. Liaise with Sales, Customer Services, Workshop and Operations teams to ensure seamless service delivery. Investigate customer enquiries and invoice queries relating to service delivery. Ensure driver records, mileage, vehicle checks and collection data are accurate and compliant. Support compliance with Operator Licence requirements, Driver Hours Regulations, Health & Safety legislation and company procedures. Build strong working relationships with customers, drivers and colleagues to deliver an exceptional service. About You You'll be someone who enjoys solving problems, thrives in a fast-moving environment and takes pride in delivering excellent customer service. Essential Skills Excellent communication and interpersonal skills. Strong organisational and time management skills. Ability to remain calm under pressure and make decisions quickly. Excellent attention to detail. Confident using Microsoft Office and IT systems. Strong administration skills. Ability to prioritise multiple tasks. Positive, flexible and proactive approach. Excellent customer service skills. Desirable Experience Experience working within transport, logistics or fleet operations. Waste management industry experience. Experience using transport planning or vehicle tracking software. Experience supervising drivers or coordinating field-based teams. What We Offer Competitive salary (depending on experience) Company pension On-site parking Full training and ongoing development Supportive management team Opportunities for career progression Stable employment within a well-established and growing business
Aug 27, 2026
Full time
Transport & Service Delivery Coordinator Location: Foster Street, Bootle, Liverpool Job Type: Full Time Permanent About Gaskells Waste Established in 1991, Gaskells Waste Services is one of the North West's leading independent waste management companies. As our business continues to grow, we're looking for an organised, proactive and customer-focused Transport & Service Delivery Coordinator to join our busy Operations Team. This is a fast-paced role where you'll be responsible for coordinating daily waste collection services, supporting drivers, communicating with customers and ensuring our operations run efficiently. Every day is different, and you'll play a key role in delivering the high level of service our customers expect. The Role As a Transport & Service Delivery Coordinator, you'll be responsible for ensuring our daily collection services are delivered safely, efficiently and on time. You'll act as the main point of contact between our drivers, customers and internal departments, resolving issues as they arise and ensuring excellent communication throughout the day. You'll be expected to think on your feet, make decisions quickly and maintain a calm, professional approach in a busy operational environment. What You'll Be Doing Coordinate the day-to-day delivery of commercial waste collection services. Brief drivers each afternoon on the following day's workload, ensuring they have everything required to complete their rounds, including vehicle allocations, customer information, keys, fobs and fuel cards. Debrief drivers at the end of each shift, reviewing completed work, resolving issues and ensuring all operational records are completed accurately. Monitor vehicle movements and service delivery throughout the day using transport systems. Take ownership of operational data quality by investigating discrepancies, identifying the root cause of errors and working with drivers to improve data accuracy and prevent repeat issues. Respond quickly to operational issues including missed collections, access problems, damaged containers, overweight bins and vehicle issues. Keep customers informed of delays or service issues before they need to contact us. Reallocate work where required to minimise missed collections and maximise productivity. Liaise with Sales, Customer Services, Workshop and Operations teams to ensure seamless service delivery. Investigate customer enquiries and invoice queries relating to service delivery. Ensure driver records, mileage, vehicle checks and collection data are accurate and compliant. Support compliance with Operator Licence requirements, Driver Hours Regulations, Health & Safety legislation and company procedures. Build strong working relationships with customers, drivers and colleagues to deliver an exceptional service. About You You'll be someone who enjoys solving problems, thrives in a fast-moving environment and takes pride in delivering excellent customer service. Essential Skills Excellent communication and interpersonal skills. Strong organisational and time management skills. Ability to remain calm under pressure and make decisions quickly. Excellent attention to detail. Confident using Microsoft Office and IT systems. Strong administration skills. Ability to prioritise multiple tasks. Positive, flexible and proactive approach. Excellent customer service skills. Desirable Experience Experience working within transport, logistics or fleet operations. Waste management industry experience. Experience using transport planning or vehicle tracking software. Experience supervising drivers or coordinating field-based teams. What We Offer Competitive salary (depending on experience) Company pension On-site parking Full training and ongoing development Supportive management team Opportunities for career progression Stable employment within a well-established and growing business
Wolt and Roo operate under the DoorDash umbrella, and Customer Support sits at the intersection of brand experience, unit economics and long-term growth. This role owns the strategy on: Where should we operate support, at what scale, and at what cost, across a rolling multi-year horizon? How do we architect frontline service design to be AI-ready as frontline tooling evolves, deliver best-in-class customer experience, and remain cost-efficient? How do we manage our workforce with precision, eliminating waste, consolidating overlapping structures, and continuously improving headcount efficiency through automation and org redesign? This is a permanent leadership role. The person in this seat will own network strategy, service design and workforce management as a continuous discipline, embedding deeply into Wolt, Roo and DoorDash technology stacks, building and refreshing the financial and operational case for change, and evolving the execution roadmap as the business, technology and market shift. Scope of ResponsibilityA. Support Service Design Own the demand and supply planning, and scheduling for the network, partnering deeply with upstream business owners and defect elimination to enable forecasting accuracy. Own ongoing assessment of how service is structured and delivered at the frontline across both brands. Maintain the role architecture map: what roles exist, what they do, where they overlap. Evaluate how tools (CRM, WFM, knowledge base, AI tools, ticketing) enable or constrain frontline roles, and keep this view current as tooling changes. Own and evolve the target-state frontline model aligned to AI-augmented ways of working. Continuously run gap analysis: current state vs. target state, with prioritised interventions. B. Support Site Strategy Own the support site footprint across both brands as an ongoing portfolio. Maintain and refresh strategic site scenarios across cost, quality, risk and scalability as conditions change. Own the financial model underpinning site strategy: OpEx, CapEx, transition cost, and planning cycles. Continuously assess BPO vs. in-house mix, nearshore vs. offshore trade-offs, and consolidation opportunities. Bring forward exec-ready recommendations as circumstances warrant, with clear pros, cons and decision criteria. Keep the site strategy framed against contact volume reduction through automation. C. Workforce Management Transformation Own WFM maturity across both brands on an ongoing basis: demand forecasting, capacity planning, scheduling, real-time management. Identify and close tooling gaps and duplication across Wolt and Roo WFM stacks. Own and evolve the consolidated WFM target operating model. Own the continuous efficiency case, driven through: Org consolidation: merging duplicated WFM roles across the two brands. Contact automation: defect elimination and end-to-end customer-facing automation. AI-assisted agent workflows: human-in-the-loop bot interfaces, AI-guided resolution, next-best-action tools. Scheduling and real-time optimisation via AI/ML tooling. Own tooling requirements and vendor strategy (shortlists, entries, exits) as an ongoing responsibility. D. DoorDash Technology Integration Maintain deep, current working knowledge of DoorDash's support technology stack. Continuously translate technology capabilities into concrete business levers for the Wolt and Roo context. Own the dependency map between integration milestones and the Support transformation roadmap. Flag risks early where integration timelines could affect strategy execution. E. Execution Planning Own the rolling execution plan: prioritised initiatives, owners, investment, expected outcomes, refreshed as priorities shift. Own the forward-looking roadmap: strategic bets, sequencing logic, capability-build requirements. Own stakeholder alignment across Support Operations, Product, Finance and People functions on an ongoing basis. Core Ongoing Responsibilities & Outcomes Current state visibility: Maintain a living view of service design, site footprint, financial planning cycles and WFM maturity across Wolt & Roo, with an opinionated, forward-looking perspective on where the network needs to go. DoorDash technology translation: Continuously map DoorDash technology capabilities to Wolt/Roo business levers, tracking upstream product, tooling and integration roadmaps and their implications for network design. Support site strategy: Maintain a multi-year scenario model with full financial analysis, pros & cons, and a standing recommended path, developed in partnership with the wider Strategy and Operations organisation. Planning mechanisms: Own and run weekly, monthly, quarterly and annual mechanisms for demand and supply planning (long and short term) and scheduling/real-time management, optimising for customer experience and efficiency, with clear visibility for executive leadership. WFM transformation: Own the consolidated operating model, tooling spec, and the efficiency case for the organisation, with signed-off financial projections refreshed as the business evolves. Roadmap ownership: Maintain a rolling forward roadmap covering strategic sequencing, capability investments, and automation maturity milestones, ratified through regular leadership review. Stakeholder alignment: Keep all key workstream owners briefed, committed and clear on accountabilities on an ongoing basis. All recommendations must be underpinned by a financial model, and must be decision-ready on first presentation. Operating Rhythm Embed & Orient (ongoing as scope evolves): Maintain stakeholder maps; stay immersed in Wolt, Roo & DoorDash systems; keep baseline data current; revisit scope and success criteria as the business changes. Diagnose: Continuously reassess current state across all workstreams; keep DoorDash tech translation current; surface risks and quick wins as they emerge. Design & Model: Maintain and evolve site strategy scenarios, the frontline service design blueprint, the WFM target model, and supporting financial models. Synthesise & Align: Run regular executive forums and stakeholder sign-off cycles. Roadmap & Continuity: Maintain the forward roadmap; ensure knowledge is embedded across the team rather than concentrated in one person. Required CompetenciesCompetencyWhat Good Looks Like Strategic clarity Translates complexity into a small number of decisive choices. Never produces a report that fails to recommend. Financial rigour Builds robust P&L and scenario models independently. Understands how operational levers flow to unit economics. CX & support operations depth Credible across service design, contact centre strategy, WFM and automation. AI & tooling fluency Understands AI automation in a CX context: IVR/chatbot design, agent assist tools, LLM-powered workflows. Speed to competence Gets up to speed fast on unfamiliar technology stacks. Can read a product and understand business implications without hand-holding. Stakeholder influence Earns trust quickly at VP level and above. Drives alignment without authority. Comfortable challenging conventional thinking. Structured communication Writes concisely and presents with clarity. Operator's mindset Thinks in outcomes and owns them over time. Experience ProfileEssential 10+ years in customer support strategy, CX operations or contact centre consulting/leadership. Demonstrable experience designing and executing site strategy at scale (multi-site, multi-brand, international). Deep workforce management expertise: forecasting, capacity planning, scheduling, real-time management. Experience leading or sponsoring automation programmes, contact reduction, chatbot, AI agent-assist. Track record of delivering headcount efficiencies without degrading quality. Strong financial modelling capability, built business cases independently. Experience working inside or alongside a fast-growth tech company or marketplace. Highly Desirable Direct experience in food delivery, logistics or three-sided marketplace support. Prior exposure to DoorDash, Wolt or comparable platforms. Background delivering inside complex integrations or M&A contexts. Familiarity with WFM platforms (e.g. Verint, AWS Connect, Assembled, Calibrio) and CX tooling (e.g. Zendesk, Intercom). Ways of Working This is a hands-on leadership role. The role requires deep, ongoing immersion in internal data, systems and teams. All recommendations must arrive decision-ready. The role operates with a high degree of autonomy, with regular visibility to leadership through written updates and reviews . click apply for full job details
Aug 26, 2026
Full time
Wolt and Roo operate under the DoorDash umbrella, and Customer Support sits at the intersection of brand experience, unit economics and long-term growth. This role owns the strategy on: Where should we operate support, at what scale, and at what cost, across a rolling multi-year horizon? How do we architect frontline service design to be AI-ready as frontline tooling evolves, deliver best-in-class customer experience, and remain cost-efficient? How do we manage our workforce with precision, eliminating waste, consolidating overlapping structures, and continuously improving headcount efficiency through automation and org redesign? This is a permanent leadership role. The person in this seat will own network strategy, service design and workforce management as a continuous discipline, embedding deeply into Wolt, Roo and DoorDash technology stacks, building and refreshing the financial and operational case for change, and evolving the execution roadmap as the business, technology and market shift. Scope of ResponsibilityA. Support Service Design Own the demand and supply planning, and scheduling for the network, partnering deeply with upstream business owners and defect elimination to enable forecasting accuracy. Own ongoing assessment of how service is structured and delivered at the frontline across both brands. Maintain the role architecture map: what roles exist, what they do, where they overlap. Evaluate how tools (CRM, WFM, knowledge base, AI tools, ticketing) enable or constrain frontline roles, and keep this view current as tooling changes. Own and evolve the target-state frontline model aligned to AI-augmented ways of working. Continuously run gap analysis: current state vs. target state, with prioritised interventions. B. Support Site Strategy Own the support site footprint across both brands as an ongoing portfolio. Maintain and refresh strategic site scenarios across cost, quality, risk and scalability as conditions change. Own the financial model underpinning site strategy: OpEx, CapEx, transition cost, and planning cycles. Continuously assess BPO vs. in-house mix, nearshore vs. offshore trade-offs, and consolidation opportunities. Bring forward exec-ready recommendations as circumstances warrant, with clear pros, cons and decision criteria. Keep the site strategy framed against contact volume reduction through automation. C. Workforce Management Transformation Own WFM maturity across both brands on an ongoing basis: demand forecasting, capacity planning, scheduling, real-time management. Identify and close tooling gaps and duplication across Wolt and Roo WFM stacks. Own and evolve the consolidated WFM target operating model. Own the continuous efficiency case, driven through: Org consolidation: merging duplicated WFM roles across the two brands. Contact automation: defect elimination and end-to-end customer-facing automation. AI-assisted agent workflows: human-in-the-loop bot interfaces, AI-guided resolution, next-best-action tools. Scheduling and real-time optimisation via AI/ML tooling. Own tooling requirements and vendor strategy (shortlists, entries, exits) as an ongoing responsibility. D. DoorDash Technology Integration Maintain deep, current working knowledge of DoorDash's support technology stack. Continuously translate technology capabilities into concrete business levers for the Wolt and Roo context. Own the dependency map between integration milestones and the Support transformation roadmap. Flag risks early where integration timelines could affect strategy execution. E. Execution Planning Own the rolling execution plan: prioritised initiatives, owners, investment, expected outcomes, refreshed as priorities shift. Own the forward-looking roadmap: strategic bets, sequencing logic, capability-build requirements. Own stakeholder alignment across Support Operations, Product, Finance and People functions on an ongoing basis. Core Ongoing Responsibilities & Outcomes Current state visibility: Maintain a living view of service design, site footprint, financial planning cycles and WFM maturity across Wolt & Roo, with an opinionated, forward-looking perspective on where the network needs to go. DoorDash technology translation: Continuously map DoorDash technology capabilities to Wolt/Roo business levers, tracking upstream product, tooling and integration roadmaps and their implications for network design. Support site strategy: Maintain a multi-year scenario model with full financial analysis, pros & cons, and a standing recommended path, developed in partnership with the wider Strategy and Operations organisation. Planning mechanisms: Own and run weekly, monthly, quarterly and annual mechanisms for demand and supply planning (long and short term) and scheduling/real-time management, optimising for customer experience and efficiency, with clear visibility for executive leadership. WFM transformation: Own the consolidated operating model, tooling spec, and the efficiency case for the organisation, with signed-off financial projections refreshed as the business evolves. Roadmap ownership: Maintain a rolling forward roadmap covering strategic sequencing, capability investments, and automation maturity milestones, ratified through regular leadership review. Stakeholder alignment: Keep all key workstream owners briefed, committed and clear on accountabilities on an ongoing basis. All recommendations must be underpinned by a financial model, and must be decision-ready on first presentation. Operating Rhythm Embed & Orient (ongoing as scope evolves): Maintain stakeholder maps; stay immersed in Wolt, Roo & DoorDash systems; keep baseline data current; revisit scope and success criteria as the business changes. Diagnose: Continuously reassess current state across all workstreams; keep DoorDash tech translation current; surface risks and quick wins as they emerge. Design & Model: Maintain and evolve site strategy scenarios, the frontline service design blueprint, the WFM target model, and supporting financial models. Synthesise & Align: Run regular executive forums and stakeholder sign-off cycles. Roadmap & Continuity: Maintain the forward roadmap; ensure knowledge is embedded across the team rather than concentrated in one person. Required CompetenciesCompetencyWhat Good Looks Like Strategic clarity Translates complexity into a small number of decisive choices. Never produces a report that fails to recommend. Financial rigour Builds robust P&L and scenario models independently. Understands how operational levers flow to unit economics. CX & support operations depth Credible across service design, contact centre strategy, WFM and automation. AI & tooling fluency Understands AI automation in a CX context: IVR/chatbot design, agent assist tools, LLM-powered workflows. Speed to competence Gets up to speed fast on unfamiliar technology stacks. Can read a product and understand business implications without hand-holding. Stakeholder influence Earns trust quickly at VP level and above. Drives alignment without authority. Comfortable challenging conventional thinking. Structured communication Writes concisely and presents with clarity. Operator's mindset Thinks in outcomes and owns them over time. Experience ProfileEssential 10+ years in customer support strategy, CX operations or contact centre consulting/leadership. Demonstrable experience designing and executing site strategy at scale (multi-site, multi-brand, international). Deep workforce management expertise: forecasting, capacity planning, scheduling, real-time management. Experience leading or sponsoring automation programmes, contact reduction, chatbot, AI agent-assist. Track record of delivering headcount efficiencies without degrading quality. Strong financial modelling capability, built business cases independently. Experience working inside or alongside a fast-growth tech company or marketplace. Highly Desirable Direct experience in food delivery, logistics or three-sided marketplace support. Prior exposure to DoorDash, Wolt or comparable platforms. Background delivering inside complex integrations or M&A contexts. Familiarity with WFM platforms (e.g. Verint, AWS Connect, Assembled, Calibrio) and CX tooling (e.g. Zendesk, Intercom). Ways of Working This is a hands-on leadership role. The role requires deep, ongoing immersion in internal data, systems and teams. All recommendations must arrive decision-ready. The role operates with a high degree of autonomy, with regular visibility to leadership through written updates and reviews . click apply for full job details
Succeed Recruitment Solutions
Didsbury, Manchester
If you're a detail focused, luxury travel specialist looking for an opportunity to progress your career with an ambitious and expanding luxury travel team, we'd love to hear from you! Joining our Manchester-based client as a Worldwide Luxury Travel Specialist, your role will be to deliver an exceptional level of service to direct clients and agents, designing and arranging bespoke, luxury worldwide travel itineraries, offering a high-touch service and detail-focused approach. This is an unique opportunity and one which will suit an ambitious and career driven travel industry candidate, looking for their next step within a luxury travel organisation. On offer is a highly competitive salary, along with a generous commission scheme and other excellent benefits, including long haul fam trips. If this role is of interest to you, please apply online. Role of Worldwide Luxury Travel Specialist: Booking a wide selection of luxury worldwide travel products, including tailor-made bespoke itineraries Working with clients directly and liaising with agents/suppliers Forging strong relationships with clients, agents and suppliers Delivering exceptional levels of customer service at all times Offering product / destination advice and itinerary suggestions Achieving sales targets Skills required for the role: Previous travel agency sales/tour operator experience - essential Luxury travel product knowledge - essential Strong sales ability / able to achieve sales targets Excellent customer service skills and good attention to detail Confident and professional telephone manner If you re interested in learning more about this Worldwide Luxury Travel Specialist role, please press the apply online button now! Not for you? Then please visit our website to see details of the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.
Aug 25, 2026
Full time
If you're a detail focused, luxury travel specialist looking for an opportunity to progress your career with an ambitious and expanding luxury travel team, we'd love to hear from you! Joining our Manchester-based client as a Worldwide Luxury Travel Specialist, your role will be to deliver an exceptional level of service to direct clients and agents, designing and arranging bespoke, luxury worldwide travel itineraries, offering a high-touch service and detail-focused approach. This is an unique opportunity and one which will suit an ambitious and career driven travel industry candidate, looking for their next step within a luxury travel organisation. On offer is a highly competitive salary, along with a generous commission scheme and other excellent benefits, including long haul fam trips. If this role is of interest to you, please apply online. Role of Worldwide Luxury Travel Specialist: Booking a wide selection of luxury worldwide travel products, including tailor-made bespoke itineraries Working with clients directly and liaising with agents/suppliers Forging strong relationships with clients, agents and suppliers Delivering exceptional levels of customer service at all times Offering product / destination advice and itinerary suggestions Achieving sales targets Skills required for the role: Previous travel agency sales/tour operator experience - essential Luxury travel product knowledge - essential Strong sales ability / able to achieve sales targets Excellent customer service skills and good attention to detail Confident and professional telephone manner If you re interested in learning more about this Worldwide Luxury Travel Specialist role, please press the apply online button now! Not for you? Then please visit our website to see details of the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.
Senior Product Manager (Clean Energy Investments) About Capital Dynamics: Capital Dynamics is an independent global asset management firm focusing on private assets, including private equity (primaries, secondaries and direct investments) and clean energy. Established in 1988, the Firm has extensive knowledge and experience developing solutions tailored to meet the exacting needs of a diverse and global client base of institutional and private wealth investors. Capital Dynamics oversees more than USD 14 billion in assets under management and advisement and employs approximately 150 professionals globally across 14 offices in Europe, North America, and Asia. Capital Dynamics is a recognized industry leader in responsible investment, receiving top marks (Five Stars) from PRI across all categories and investment strategies, as well as in GRESB benchmarking for its clean energy strategy. THE OPPORTUNITY: Capital Dynamics' Product Development & Strategy (PDS) team launches every product on the CD platform and owns several of the firm's most critical strategic initiatives, including its ESG programme. Clean Energy sits at the centre of that growth story: we are one of the largest UK onshore wind operators and hold one of the largest subsidy-free solar PV portfolios in Europe, with value further enhanced through our dedicated asset management affiliate, NetroEnergy Limited. We're looking for a Senior Product Manager with genuine presence and gravitas to represent our growing Clean Energy investment business - someone equally comfortable in a boardroom with senior leadership and in front of a room of institutional investors. This is a senior, highly visible role built around influence rather than headcount: you'll be supported by one junior team member, and your impact will come from the calibre of your thinking, the strength of your relationships, and your ability to move investment committees, colleagues and prospective LPs - not from the size of a team beneath you. You will bring deep knowledge of the clean energy infrastructure equity and debt markets, meaningful existing relationships with investors in the sector, and the ability to get quickly up to speed on a complex, fast-moving business. Working closely with the Clean Energy Investment team, you'll cultivate prospective investors, deepen relationships with our established client base, analyse the LP market for new capital, and drive genuinely original product innovation for the business. WHAT YOU'LL OWN: Lead the creation, launch and coordination of creative marketing strategies for clean energy investment products, in line with fundraising goals and process. Take full responsibility for the compilation of fund offering documents and due diligence materials. Drive genuine product innovation for the Clean Energy business - bringing original, commercially astute thinking to new product structures and positioning, rather than defaulting to convention. Oversee the completion of RFPs, surveys and due diligence questionnaires. Stakeholder & Client Management Cultivate prospective investors and deepen relationships with our established client base, acting as a credible, senior-level point of contact for the business. Analyse the LP market to identify potential clean energy infrastructure investors and shape our approach to engaging them. Act as first point of contact for the sales team - prioritising requests and resource allocation, and serving as the interface between sales and the investment management team. Manage the creation of client communications, reports and investment summaries, partnering closely with client relations and investment management. Insight, ESG & Profile Lead the integration of ESG initiatives into all Clean Energy products. Oversee production of the annual Clean Energy sustainability report and other bespoke reporting. Coordinate regular updates to all client-facing materials, including the due diligence data site, funds track record and company website. Conduct and update competitor analysis in collaboration with research and investment management. Create bespoke materials for roadshows, events and conferences, representing Capital Dynamics with credibility at senior industry gatherings. WHAT YOU'LL BRING: Experience years in a similar Private Equity Infrastructure, Renewable Energy or Clean Energy investments product development and/or investor relations leadership role, ideally at a buy side firm. Ideally can illustrate experience managing the lauch of minimum of two (2) clean energy / renewable infrastructure fund / product. Excellent technical financial knowledge and analytical ability, including financial ratios such as IRR, NPV and dividend yield. Proven, process oriented project management ability. A deep track record of writing top quality, high impact professional presentations, using original ideas where necessary. Skills & Attributes Mature, creative, solutions oriented thinking with a genuine "driver" personality and the gravitas to represent the business externally. Ability to write and edit content with a very high degree of precision, and exceptional attention to detail across your own work and others'. Comfortable operating with minimal supervision or structure - a self starter capable of running high impact initiatives without a large team behind you. Willingness to work in a performance driven, high pressure environment. High proficiency in MS Excel, Word and PowerPoint. Education & Qualifications Minimum 2:1 degree from a recognised university, in Business, Finance, Responsible Investment, Renewable Energy or a related field. A keen interest in Responsible Investment and targets such as the UN Sustainable Development Goals, or a genuine willingness to learn. Language Fluent English with superior writing skills - essential. Additional language skills desirable but not essential, preferably Italian, Spanish, German, French, Korean or Japanese. Our Equal Opportunity Commitment: Capital Dynamics is an Equal Opportunity Employer and is committed to creating a global diverse workforce. We are a global company with 24 nationalities represented across our staff in 14 offices, spanning North America, Europe, the Middle East, and Asia. We believe diversity and inclusion ("D&I") is key to being better at what we do, and our initiatives are designed to attract, develop, and advance talented individuals, regardless of race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We welcome and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply to join Capital Dynamics. Please inform our recruitment team if you have a disability, condition or difference that may require us to make any adjustments as part of your application process or during employment. Disclaimer: Due to the volume of applications we receive, we are only able to contact candidates who have been shortlisted for further consideration. If you have not heard from us within two weeks of submitting your application, please assume that your application has not been successful on this occasion. We appreciate the time you have taken to apply and encourage you to monitor our careers page for future opportunities. London Capital Dynamics Ltd.
Aug 24, 2026
Full time
Senior Product Manager (Clean Energy Investments) About Capital Dynamics: Capital Dynamics is an independent global asset management firm focusing on private assets, including private equity (primaries, secondaries and direct investments) and clean energy. Established in 1988, the Firm has extensive knowledge and experience developing solutions tailored to meet the exacting needs of a diverse and global client base of institutional and private wealth investors. Capital Dynamics oversees more than USD 14 billion in assets under management and advisement and employs approximately 150 professionals globally across 14 offices in Europe, North America, and Asia. Capital Dynamics is a recognized industry leader in responsible investment, receiving top marks (Five Stars) from PRI across all categories and investment strategies, as well as in GRESB benchmarking for its clean energy strategy. THE OPPORTUNITY: Capital Dynamics' Product Development & Strategy (PDS) team launches every product on the CD platform and owns several of the firm's most critical strategic initiatives, including its ESG programme. Clean Energy sits at the centre of that growth story: we are one of the largest UK onshore wind operators and hold one of the largest subsidy-free solar PV portfolios in Europe, with value further enhanced through our dedicated asset management affiliate, NetroEnergy Limited. We're looking for a Senior Product Manager with genuine presence and gravitas to represent our growing Clean Energy investment business - someone equally comfortable in a boardroom with senior leadership and in front of a room of institutional investors. This is a senior, highly visible role built around influence rather than headcount: you'll be supported by one junior team member, and your impact will come from the calibre of your thinking, the strength of your relationships, and your ability to move investment committees, colleagues and prospective LPs - not from the size of a team beneath you. You will bring deep knowledge of the clean energy infrastructure equity and debt markets, meaningful existing relationships with investors in the sector, and the ability to get quickly up to speed on a complex, fast-moving business. Working closely with the Clean Energy Investment team, you'll cultivate prospective investors, deepen relationships with our established client base, analyse the LP market for new capital, and drive genuinely original product innovation for the business. WHAT YOU'LL OWN: Lead the creation, launch and coordination of creative marketing strategies for clean energy investment products, in line with fundraising goals and process. Take full responsibility for the compilation of fund offering documents and due diligence materials. Drive genuine product innovation for the Clean Energy business - bringing original, commercially astute thinking to new product structures and positioning, rather than defaulting to convention. Oversee the completion of RFPs, surveys and due diligence questionnaires. Stakeholder & Client Management Cultivate prospective investors and deepen relationships with our established client base, acting as a credible, senior-level point of contact for the business. Analyse the LP market to identify potential clean energy infrastructure investors and shape our approach to engaging them. Act as first point of contact for the sales team - prioritising requests and resource allocation, and serving as the interface between sales and the investment management team. Manage the creation of client communications, reports and investment summaries, partnering closely with client relations and investment management. Insight, ESG & Profile Lead the integration of ESG initiatives into all Clean Energy products. Oversee production of the annual Clean Energy sustainability report and other bespoke reporting. Coordinate regular updates to all client-facing materials, including the due diligence data site, funds track record and company website. Conduct and update competitor analysis in collaboration with research and investment management. Create bespoke materials for roadshows, events and conferences, representing Capital Dynamics with credibility at senior industry gatherings. WHAT YOU'LL BRING: Experience years in a similar Private Equity Infrastructure, Renewable Energy or Clean Energy investments product development and/or investor relations leadership role, ideally at a buy side firm. Ideally can illustrate experience managing the lauch of minimum of two (2) clean energy / renewable infrastructure fund / product. Excellent technical financial knowledge and analytical ability, including financial ratios such as IRR, NPV and dividend yield. Proven, process oriented project management ability. A deep track record of writing top quality, high impact professional presentations, using original ideas where necessary. Skills & Attributes Mature, creative, solutions oriented thinking with a genuine "driver" personality and the gravitas to represent the business externally. Ability to write and edit content with a very high degree of precision, and exceptional attention to detail across your own work and others'. Comfortable operating with minimal supervision or structure - a self starter capable of running high impact initiatives without a large team behind you. Willingness to work in a performance driven, high pressure environment. High proficiency in MS Excel, Word and PowerPoint. Education & Qualifications Minimum 2:1 degree from a recognised university, in Business, Finance, Responsible Investment, Renewable Energy or a related field. A keen interest in Responsible Investment and targets such as the UN Sustainable Development Goals, or a genuine willingness to learn. Language Fluent English with superior writing skills - essential. Additional language skills desirable but not essential, preferably Italian, Spanish, German, French, Korean or Japanese. Our Equal Opportunity Commitment: Capital Dynamics is an Equal Opportunity Employer and is committed to creating a global diverse workforce. We are a global company with 24 nationalities represented across our staff in 14 offices, spanning North America, Europe, the Middle East, and Asia. We believe diversity and inclusion ("D&I") is key to being better at what we do, and our initiatives are designed to attract, develop, and advance talented individuals, regardless of race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We welcome and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply to join Capital Dynamics. Please inform our recruitment team if you have a disability, condition or difference that may require us to make any adjustments as part of your application process or during employment. Disclaimer: Due to the volume of applications we receive, we are only able to contact candidates who have been shortlisted for further consideration. If you have not heard from us within two weeks of submitting your application, please assume that your application has not been successful on this occasion. We appreciate the time you have taken to apply and encourage you to monitor our careers page for future opportunities. London Capital Dynamics Ltd.
Coyote is Europe's leading connected driver assistance platform and the real-time data network powering smarter, safer fleets across 16 countries.With 5 million connected drivers generating 25 billion data points every month, Coyote gives businesses unrivalled visibility into what's happening on the road, right now. From live traffic intelligence and hazard alerts to vehicle tracking, geolocation, and post theft recovery, our platform helps UK dealer partners and fleet operators protect assets, retain customers, and generate high margin revenue. Role Summary We are looking for a proactive, commercially minded Customer Success Executive to maximise the performance of Coyote's growing network of UK dealership partners. Winning a dealership is just the beginning. This role exists to make sure that every contracted dealer actively sells Coyote Secure, sells it confidently, and sells it consistently.You will be the primary relationship owner for your portfolio of dealerships post-onboarding. That means being embedded in their world: understanding how each dealership operates, identifying where device sales are underperforming, and putting the right support in place to fix it. That support will take many forms; hands on sales training, coaching for F&I and aftersales staff, point of sale and marketing guidance, performance reviews, and targeted interventions when a dealership needs a push.This is not a passive account management role. You will be expected to treat each dealership like a commercial opportunity, set clear expectations, and drive measurable uplift in unit sales. You will work closely with the UK Country Lead and the implementation team, forming a bridge between the moment a dealership goes live and the point at which they are consistently hitting their sales potential.If you are energised by coaching others to succeed, thrive on visiting customers, and want a role where your impact is directly reflected in the numbers, this is it. Key Responsibilities Dealership Performance & Sales Growth Own a portfolio of contracted dealerships and take full accountability for their Coyote Secure device sales performance Identify underperforming dealers and develop targeted action plans to improve attachment rates and unit volumes Conduct regular performance reviews with dealership management, presenting data on sales activity, conversion rates, and revenue contribution Set realistic but stretching sales targets with each dealer and track progress against them Proactively identify opportunities to increase the number of sales active staff within each dealership Training & Sales Enablement Deliver engaging, practical training sessions to dealership sales, F&I, and aftersales teams, both in person and remotely Develop a strong working knowledge of Coyote Secure so you can train staff on the product, its benefits, and how to sell it convincingly to consumers Create and maintain simple, effective sales scripts, objection-handling guides, and product conversation frameworks tailored to dealership environments Identify skill gaps within dealership teams and design targeted coaching interventions to address them Run refresher sessions following staff changes, low performance periods, or product updates Marketing & In Dealership Presence Ensure each dealership has the right point of sale materials, digital assets, and product information in place to support consumer sales Work with the wider team to develop and deploy localised marketing campaigns and promotional activity that drive consumer awareness and purchase intent Advise dealerships on how to incorporate Coyote Secure into their existing marketing channels, including social media, email, and in showroom communications Monitor and report on the effectiveness of marketing support and recommend improvements Relationship Management Build strong, trusted relationships with key contacts at each dealership, from aftersales managers and F&I controllers to sales executives and dealer principals Act as the primary point of contact for contracted dealers on all day to day queries, concerns, and commercial matters Escalate technical or operational issues promptly and follow them through to resolution Gather structured feedback from dealerships on product experience, market conditions, and competitive activity, and channel this back into the business Reporting & Operational Excellence Maintain accurate, up to date records of dealership activity, visit logs, training delivered, and sales metrics Produce regular reporting on portfolio performance highlighting risks, opportunities, and recommended actions Contribute to the continuous improvement of customer success processes, playbooks, and tools
Aug 24, 2026
Full time
Coyote is Europe's leading connected driver assistance platform and the real-time data network powering smarter, safer fleets across 16 countries.With 5 million connected drivers generating 25 billion data points every month, Coyote gives businesses unrivalled visibility into what's happening on the road, right now. From live traffic intelligence and hazard alerts to vehicle tracking, geolocation, and post theft recovery, our platform helps UK dealer partners and fleet operators protect assets, retain customers, and generate high margin revenue. Role Summary We are looking for a proactive, commercially minded Customer Success Executive to maximise the performance of Coyote's growing network of UK dealership partners. Winning a dealership is just the beginning. This role exists to make sure that every contracted dealer actively sells Coyote Secure, sells it confidently, and sells it consistently.You will be the primary relationship owner for your portfolio of dealerships post-onboarding. That means being embedded in their world: understanding how each dealership operates, identifying where device sales are underperforming, and putting the right support in place to fix it. That support will take many forms; hands on sales training, coaching for F&I and aftersales staff, point of sale and marketing guidance, performance reviews, and targeted interventions when a dealership needs a push.This is not a passive account management role. You will be expected to treat each dealership like a commercial opportunity, set clear expectations, and drive measurable uplift in unit sales. You will work closely with the UK Country Lead and the implementation team, forming a bridge between the moment a dealership goes live and the point at which they are consistently hitting their sales potential.If you are energised by coaching others to succeed, thrive on visiting customers, and want a role where your impact is directly reflected in the numbers, this is it. Key Responsibilities Dealership Performance & Sales Growth Own a portfolio of contracted dealerships and take full accountability for their Coyote Secure device sales performance Identify underperforming dealers and develop targeted action plans to improve attachment rates and unit volumes Conduct regular performance reviews with dealership management, presenting data on sales activity, conversion rates, and revenue contribution Set realistic but stretching sales targets with each dealer and track progress against them Proactively identify opportunities to increase the number of sales active staff within each dealership Training & Sales Enablement Deliver engaging, practical training sessions to dealership sales, F&I, and aftersales teams, both in person and remotely Develop a strong working knowledge of Coyote Secure so you can train staff on the product, its benefits, and how to sell it convincingly to consumers Create and maintain simple, effective sales scripts, objection-handling guides, and product conversation frameworks tailored to dealership environments Identify skill gaps within dealership teams and design targeted coaching interventions to address them Run refresher sessions following staff changes, low performance periods, or product updates Marketing & In Dealership Presence Ensure each dealership has the right point of sale materials, digital assets, and product information in place to support consumer sales Work with the wider team to develop and deploy localised marketing campaigns and promotional activity that drive consumer awareness and purchase intent Advise dealerships on how to incorporate Coyote Secure into their existing marketing channels, including social media, email, and in showroom communications Monitor and report on the effectiveness of marketing support and recommend improvements Relationship Management Build strong, trusted relationships with key contacts at each dealership, from aftersales managers and F&I controllers to sales executives and dealer principals Act as the primary point of contact for contracted dealers on all day to day queries, concerns, and commercial matters Escalate technical or operational issues promptly and follow them through to resolution Gather structured feedback from dealerships on product experience, market conditions, and competitive activity, and channel this back into the business Reporting & Operational Excellence Maintain accurate, up to date records of dealership activity, visit logs, training delivered, and sales metrics Produce regular reporting on portfolio performance highlighting risks, opportunities, and recommended actions Contribute to the continuous improvement of customer success processes, playbooks, and tools
Wolt and Roo operate under the DoorDash umbrella, and Customer Support sits at the intersection of brand experience, unit economics and long-term growth. This role owns the strategy on: Where should we operate support, at what scale, and at what cost, across a rolling multi-year horizon? How do we architect frontline service design to be AI-ready as frontline tooling evolves, deliver best-in-class customer experience, and remain cost-efficient? How do we manage our workforce with precision, eliminating waste, consolidating overlapping structures, and continuously improving headcount efficiency through automation and org redesign? This is a permanent leadership role. The person in this seat will own network strategy, service design and workforce management as a continuous discipline, embedding deeply into Wolt, Roo and DoorDash technology stacks, building and refreshing the financial and operational case for change, and evolving the execution roadmap as the business, technology and market shift. Scope of Responsibility A. Support Service Design Own the demand and supply planning, and scheduling for the network, partnering deeply with upstream business owners and defect elimination to enable forecasting accuracy. Own ongoing assessment of how service is structured and delivered at the frontline across both brands. Maintain the role architecture map: what roles exist, what they do, where they overlap. Evaluate how tools (CRM, WFM, knowledge base, AI tools, ticketing) enable or constrain frontline roles, and keep this view current as tooling changes. Own and evolve the target-state frontline model aligned to AI-augmented ways of working. Continuously run gap analysis: current state vs. target state, with prioritised interventions. B. Support Site Strategy Own the support site footprint across both brands as an ongoing portfolio. Maintain and refresh strategic site scenarios across cost, quality, risk and scalability as conditions change. Own the financial model underpinning site strategy: OpEx, CapEx, transition cost, and planning cycles. Continuously assess BPO vs. in-house mix, nearshore vs. offshore trade-offs, and consolidation opportunities. Bring forward exec-ready recommendations as circumstances warrant, with clear pros, cons and decision criteria. Keep the site strategy framed against contact volume reduction through automation. C. Workforce Management Transformation Own WFM maturity across both brands on an ongoing basis: demand forecasting, capacity planning, scheduling, real-time management. Identify and close tooling gaps and duplication across Wolt and Roo WFM stacks. Own and evolve the consolidated WFM target operating model. Own the continuous efficiency case, driven through: Org consolidation: merging duplicated WFM roles across the two brands. Contact automation: defect elimination and end-to-end customer-facing automation. AI-assisted agent workflows: human-in-the-loop bot interfaces, AI-guided resolution, next-best-action tools. Scheduling and real-time optimisation via AI/ML tooling. Own tooling requirements and vendor strategy (shortlists, entries, exits) as an ongoing responsibility. D. DoorDash Technology Integration Maintain deep, current working knowledge of DoorDash's support technology stack. Continuously translate technology capabilities into concrete business levers for the Wolt and Roo context. Own the dependency map between integration milestones and the Support transformation roadmap. Flag risks early where integration timelines could affect strategy execution. E. Execution Planning Own the rolling execution plan: prioritised initiatives, owners, investment, expected outcomes, refreshed as priorities shift. Own the forward-looking roadmap: strategic bets, sequencing logic, capability-build requirements. Own stakeholder alignment across Support Operations, Product, Finance and People functions on an ongoing basis. Core Ongoing Responsibilities & Outcomes Current state visibility: Maintain a living view of service design, site footprint, financial planning cycles and WFM maturity across Wolt & Roo, with an opinionated, forward-looking perspective on where the network needs to go. DoorDash technology translation: Continuously map DoorDash technology capabilities to Wolt/Roo business levers, tracking upstream product, tooling and integration roadmaps and their implications for network design. Support site strategy: Maintain a multi-year scenario model with full financial analysis, pros & cons, and a standing recommended path, developed in partnership with the wider Strategy and Operations organisation. Planning mechanisms: Own and run weekly, monthly, quarterly and annual mechanisms for demand and supply planning (long and short term) and scheduling/real-time management, optimising for customer experience and efficiency, with clear visibility for executive leadership. WFM transformation: Own the consolidated operating model, tooling spec, and the efficiency case for the organisation, with signed-off financial projections refreshed as the business evolves. Roadmap ownership: Maintain a rolling forward roadmap covering strategic sequencing, capability investments, and automation maturity milestones, ratified through regular leadership review. Stakeholder alignment: Keep all key workstream owners briefed, committed and clear on accountabilities on an ongoing basis. All recommendations must be underpinned by a financial model, and must be decision-ready on first presentation. Operating Rhythm Embed & Orient (ongoing as scope evolves): Maintain stakeholder maps; stay immersed in Wolt, Roo & DoorDash systems; keep baseline data current; revisit scope and success criteria as the business changes. Diagnose: Continuously reassess current state across all workstreams; keep DoorDash tech translation current; surface risks and quick wins as they emerge. Design & Model: Maintain and evolve site strategy scenarios, the frontline service design blueprint, the WFM target model, and supporting financial models. Synthesise & Align: Run regular executive forums and stakeholder sign-off cycles. Roadmap & Continuity: Maintain the forward roadmap; ensure knowledge is embedded across the team rather than concentrated in one person. Required Competencies Strategic clarity Translates complexity into a small number of decisive choices. Never produces a report that fails to recommend. Financial rigour Builds robust P&L and scenario models independently. Understands how operational levers flow to unit economics. CX & support operations depth Credible across service design, contact centre strategy, WFM and automation. AI & tooling fluency Understands AI automation in a CX context: IVR/chatbot design, agent assist tools, LLM-powered workflows. Speed to competence Gets up to speed fast on unfamiliar technology stacks. Can read a product and understand business implications without hand-holding. Stakeholder influence Earns trust quickly at VP level and above. Drives alignment without authority. Comfortable challenging conventional thinking. Structured communication Writes concisely and presents with clarity. Operator's mindset Thinks in outcomes and owns them over time. Experience Profile Essential 10+ years in customer support strategy, CX operations or contact centre consulting/leadership. Demonstrable experience designing and executing site strategy at scale (multi-site, multi-brand, international). Deep workforce management expertise: forecasting, capacity planning, scheduling, real-time management. Experience leading or sponsoring automation programmes, contact reduction, chatbot, AI agent-assist. Track record of delivering headcount efficiencies without degrading quality. Strong financial modelling capability, built business cases independently. Experience working inside or alongside a fast-growth tech company or marketplace. Highly Desirable Direct experience in food delivery, logistics or three-sided marketplace support. Prior exposure to DoorDash, Wolt or comparable platforms. Background delivering inside complex integrations or M&A contexts. Familiarity with WFM platforms (e.g. Verint, AWS Connect, Assembled, Calibrio) and CX tooling (e.g. Zendesk, Intercom). Ways of Working This is a hands-on leadership role. The role requires deep, ongoing immersion in internal data, systems and teams. All recommendations must arrive decision-ready. The role operates with a high degree of autonomy, with regular visibility to leadership through written updates and reviews. Escalation discipline: flag blockers fast. Never sit on a problem for more than 48 hours. Intellectual honesty is non-negotiable. Find Jobs in United Kingdom on Arbeitnow
Aug 24, 2026
Full time
Wolt and Roo operate under the DoorDash umbrella, and Customer Support sits at the intersection of brand experience, unit economics and long-term growth. This role owns the strategy on: Where should we operate support, at what scale, and at what cost, across a rolling multi-year horizon? How do we architect frontline service design to be AI-ready as frontline tooling evolves, deliver best-in-class customer experience, and remain cost-efficient? How do we manage our workforce with precision, eliminating waste, consolidating overlapping structures, and continuously improving headcount efficiency through automation and org redesign? This is a permanent leadership role. The person in this seat will own network strategy, service design and workforce management as a continuous discipline, embedding deeply into Wolt, Roo and DoorDash technology stacks, building and refreshing the financial and operational case for change, and evolving the execution roadmap as the business, technology and market shift. Scope of Responsibility A. Support Service Design Own the demand and supply planning, and scheduling for the network, partnering deeply with upstream business owners and defect elimination to enable forecasting accuracy. Own ongoing assessment of how service is structured and delivered at the frontline across both brands. Maintain the role architecture map: what roles exist, what they do, where they overlap. Evaluate how tools (CRM, WFM, knowledge base, AI tools, ticketing) enable or constrain frontline roles, and keep this view current as tooling changes. Own and evolve the target-state frontline model aligned to AI-augmented ways of working. Continuously run gap analysis: current state vs. target state, with prioritised interventions. B. Support Site Strategy Own the support site footprint across both brands as an ongoing portfolio. Maintain and refresh strategic site scenarios across cost, quality, risk and scalability as conditions change. Own the financial model underpinning site strategy: OpEx, CapEx, transition cost, and planning cycles. Continuously assess BPO vs. in-house mix, nearshore vs. offshore trade-offs, and consolidation opportunities. Bring forward exec-ready recommendations as circumstances warrant, with clear pros, cons and decision criteria. Keep the site strategy framed against contact volume reduction through automation. C. Workforce Management Transformation Own WFM maturity across both brands on an ongoing basis: demand forecasting, capacity planning, scheduling, real-time management. Identify and close tooling gaps and duplication across Wolt and Roo WFM stacks. Own and evolve the consolidated WFM target operating model. Own the continuous efficiency case, driven through: Org consolidation: merging duplicated WFM roles across the two brands. Contact automation: defect elimination and end-to-end customer-facing automation. AI-assisted agent workflows: human-in-the-loop bot interfaces, AI-guided resolution, next-best-action tools. Scheduling and real-time optimisation via AI/ML tooling. Own tooling requirements and vendor strategy (shortlists, entries, exits) as an ongoing responsibility. D. DoorDash Technology Integration Maintain deep, current working knowledge of DoorDash's support technology stack. Continuously translate technology capabilities into concrete business levers for the Wolt and Roo context. Own the dependency map between integration milestones and the Support transformation roadmap. Flag risks early where integration timelines could affect strategy execution. E. Execution Planning Own the rolling execution plan: prioritised initiatives, owners, investment, expected outcomes, refreshed as priorities shift. Own the forward-looking roadmap: strategic bets, sequencing logic, capability-build requirements. Own stakeholder alignment across Support Operations, Product, Finance and People functions on an ongoing basis. Core Ongoing Responsibilities & Outcomes Current state visibility: Maintain a living view of service design, site footprint, financial planning cycles and WFM maturity across Wolt & Roo, with an opinionated, forward-looking perspective on where the network needs to go. DoorDash technology translation: Continuously map DoorDash technology capabilities to Wolt/Roo business levers, tracking upstream product, tooling and integration roadmaps and their implications for network design. Support site strategy: Maintain a multi-year scenario model with full financial analysis, pros & cons, and a standing recommended path, developed in partnership with the wider Strategy and Operations organisation. Planning mechanisms: Own and run weekly, monthly, quarterly and annual mechanisms for demand and supply planning (long and short term) and scheduling/real-time management, optimising for customer experience and efficiency, with clear visibility for executive leadership. WFM transformation: Own the consolidated operating model, tooling spec, and the efficiency case for the organisation, with signed-off financial projections refreshed as the business evolves. Roadmap ownership: Maintain a rolling forward roadmap covering strategic sequencing, capability investments, and automation maturity milestones, ratified through regular leadership review. Stakeholder alignment: Keep all key workstream owners briefed, committed and clear on accountabilities on an ongoing basis. All recommendations must be underpinned by a financial model, and must be decision-ready on first presentation. Operating Rhythm Embed & Orient (ongoing as scope evolves): Maintain stakeholder maps; stay immersed in Wolt, Roo & DoorDash systems; keep baseline data current; revisit scope and success criteria as the business changes. Diagnose: Continuously reassess current state across all workstreams; keep DoorDash tech translation current; surface risks and quick wins as they emerge. Design & Model: Maintain and evolve site strategy scenarios, the frontline service design blueprint, the WFM target model, and supporting financial models. Synthesise & Align: Run regular executive forums and stakeholder sign-off cycles. Roadmap & Continuity: Maintain the forward roadmap; ensure knowledge is embedded across the team rather than concentrated in one person. Required Competencies Strategic clarity Translates complexity into a small number of decisive choices. Never produces a report that fails to recommend. Financial rigour Builds robust P&L and scenario models independently. Understands how operational levers flow to unit economics. CX & support operations depth Credible across service design, contact centre strategy, WFM and automation. AI & tooling fluency Understands AI automation in a CX context: IVR/chatbot design, agent assist tools, LLM-powered workflows. Speed to competence Gets up to speed fast on unfamiliar technology stacks. Can read a product and understand business implications without hand-holding. Stakeholder influence Earns trust quickly at VP level and above. Drives alignment without authority. Comfortable challenging conventional thinking. Structured communication Writes concisely and presents with clarity. Operator's mindset Thinks in outcomes and owns them over time. Experience Profile Essential 10+ years in customer support strategy, CX operations or contact centre consulting/leadership. Demonstrable experience designing and executing site strategy at scale (multi-site, multi-brand, international). Deep workforce management expertise: forecasting, capacity planning, scheduling, real-time management. Experience leading or sponsoring automation programmes, contact reduction, chatbot, AI agent-assist. Track record of delivering headcount efficiencies without degrading quality. Strong financial modelling capability, built business cases independently. Experience working inside or alongside a fast-growth tech company or marketplace. Highly Desirable Direct experience in food delivery, logistics or three-sided marketplace support. Prior exposure to DoorDash, Wolt or comparable platforms. Background delivering inside complex integrations or M&A contexts. Familiarity with WFM platforms (e.g. Verint, AWS Connect, Assembled, Calibrio) and CX tooling (e.g. Zendesk, Intercom). Ways of Working This is a hands-on leadership role. The role requires deep, ongoing immersion in internal data, systems and teams. All recommendations must arrive decision-ready. The role operates with a high degree of autonomy, with regular visibility to leadership through written updates and reviews. Escalation discipline: flag blockers fast. Never sit on a problem for more than 48 hours. Intellectual honesty is non-negotiable. Find Jobs in United Kingdom on Arbeitnow
Hammersmith, London, UK Job Description Posted Thursday 16 July 2026 at 00:00 Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations. Role Purpose Taking ownership and accountability for a dedicated pool of Scott Dunn Private members, the Private Travel Manager will work as part of the Scott Dunn Private team and be the go to for their selected book of members who have been invited or referred to join the exclusive membership which requires a minimum spend each year and commands a meticulous level of service. The Private Travel Manager will build a personal relationship of trust with their members, inspire them with travel stories meaningful to them so that they can travel map their members diary and then execute unrivalled travel experiences seamlessly. The Private Travel Manager will have access to Scott Dunn's expert network of award winning, destination champions, an assistant, an incredible supplier network and other supporting functions across the business to ensure their member experiences the very pinnacle of Scott Dunn's service. Responsibilities Meet and onboard new members into Scott Dunn Private Build strong relationships with your own portfolio of members Gain new referrals from your satisfied and engaged members To develop a personalised contact plan for each member, leading to enquiry generation, retention, and growth in booking numbers per member Represent Scott Dunn Private at both member only and industry wide events Capturing all member personal preferences in Scott Dunn's systems that will be effectively referred to and updated at all future touch points to use to finesse your personalised approach Take full ownership of all aspects of selling and booking a member's holiday, including written and verbal quotations and holiday documentation, often in conjunction with a destination expert Collaborate with our product team where gaps in the portfolio may exist to fulfil all of the members travel needs Accounting for costs and margins on each booking in line with guidelines Signing off all travel documentation within specified time frames Ensure plans are in place for travelling members supported through Scott Dunn's out of hours cover but stepping in where required Acting on any feedback or complaint swiftly to ensure a great member experience and leading on recovery solutions with the support of the Guest Relations team To work to targets and meet individual Key Performance Indicators Maintain an NPS score of above 80 through exceeding service expectations Training colleagues with knowledge gained from areas visited and supporting the wider Scott Dunn Private team with knowledge sharing, taking a team approach to bookings across the Scott Dunn Private team when required and to support in the absence of colleagues Ensure every itinerary is hyper bespoke and tailors perfectly to the members' needs meaning we are always being 'inspiring' Conducting familiarisation trips abroad and presenting back to teams whilst always identifying new potential product opportunities to excite our members Collaborate with the destination managers to understand the contact list of our key products to create Wow moments for the members To support all marketing and product including brochure production, website management, email campaigns, PR and frequent promotional events as required Collaborate with the international Scott Dunn offices to support Scott Dunn Private members internationally Proven track record in luxury travel sales Excellent proven relationship management skills Sales driven with focus on delivering an exceptional service level Extensive experience working with UHNWIs Impressive interpersonal skills complimented by an articulate communicate style and eye for detail A passion for being 'in the detail', in the know' and 'inspiring' Values & Behaviours All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process. In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make. In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best. Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun. Location We aim to find someone who would be office based at our premises in Hammersmith for at least 3 days a week. There will be an initial induction period where you may be asked to attend the office daily. Why work for Scott Dunn In return for your expertise and commitment to our values of in the detail, in the know, and inspiring; We support your career growth - We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group We give you the tools to succeed - We provide personal and professional development enabled by our award winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week. We recognise and reward your success and loyalty - We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30). We celebrate your excellence - With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms. We provide you with a wide range of job and industry perks - We can offer you subsidised private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in house team who are your source for exclusive industry discounts for personal and work related travel, as well as share options in Flight Centre Travel Group amongst much, much, more! Diversity, Equity, and Inclusion At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences. Should you require any support or accommodations as it relates to our recruitment process, please contact for further information or alternative application processes to support your requirement.
Aug 24, 2026
Full time
Hammersmith, London, UK Job Description Posted Thursday 16 July 2026 at 00:00 Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations. Role Purpose Taking ownership and accountability for a dedicated pool of Scott Dunn Private members, the Private Travel Manager will work as part of the Scott Dunn Private team and be the go to for their selected book of members who have been invited or referred to join the exclusive membership which requires a minimum spend each year and commands a meticulous level of service. The Private Travel Manager will build a personal relationship of trust with their members, inspire them with travel stories meaningful to them so that they can travel map their members diary and then execute unrivalled travel experiences seamlessly. The Private Travel Manager will have access to Scott Dunn's expert network of award winning, destination champions, an assistant, an incredible supplier network and other supporting functions across the business to ensure their member experiences the very pinnacle of Scott Dunn's service. Responsibilities Meet and onboard new members into Scott Dunn Private Build strong relationships with your own portfolio of members Gain new referrals from your satisfied and engaged members To develop a personalised contact plan for each member, leading to enquiry generation, retention, and growth in booking numbers per member Represent Scott Dunn Private at both member only and industry wide events Capturing all member personal preferences in Scott Dunn's systems that will be effectively referred to and updated at all future touch points to use to finesse your personalised approach Take full ownership of all aspects of selling and booking a member's holiday, including written and verbal quotations and holiday documentation, often in conjunction with a destination expert Collaborate with our product team where gaps in the portfolio may exist to fulfil all of the members travel needs Accounting for costs and margins on each booking in line with guidelines Signing off all travel documentation within specified time frames Ensure plans are in place for travelling members supported through Scott Dunn's out of hours cover but stepping in where required Acting on any feedback or complaint swiftly to ensure a great member experience and leading on recovery solutions with the support of the Guest Relations team To work to targets and meet individual Key Performance Indicators Maintain an NPS score of above 80 through exceeding service expectations Training colleagues with knowledge gained from areas visited and supporting the wider Scott Dunn Private team with knowledge sharing, taking a team approach to bookings across the Scott Dunn Private team when required and to support in the absence of colleagues Ensure every itinerary is hyper bespoke and tailors perfectly to the members' needs meaning we are always being 'inspiring' Conducting familiarisation trips abroad and presenting back to teams whilst always identifying new potential product opportunities to excite our members Collaborate with the destination managers to understand the contact list of our key products to create Wow moments for the members To support all marketing and product including brochure production, website management, email campaigns, PR and frequent promotional events as required Collaborate with the international Scott Dunn offices to support Scott Dunn Private members internationally Proven track record in luxury travel sales Excellent proven relationship management skills Sales driven with focus on delivering an exceptional service level Extensive experience working with UHNWIs Impressive interpersonal skills complimented by an articulate communicate style and eye for detail A passion for being 'in the detail', in the know' and 'inspiring' Values & Behaviours All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process. In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make. In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best. Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun. Location We aim to find someone who would be office based at our premises in Hammersmith for at least 3 days a week. There will be an initial induction period where you may be asked to attend the office daily. Why work for Scott Dunn In return for your expertise and commitment to our values of in the detail, in the know, and inspiring; We support your career growth - We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group We give you the tools to succeed - We provide personal and professional development enabled by our award winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week. We recognise and reward your success and loyalty - We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30). We celebrate your excellence - With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms. We provide you with a wide range of job and industry perks - We can offer you subsidised private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in house team who are your source for exclusive industry discounts for personal and work related travel, as well as share options in Flight Centre Travel Group amongst much, much, more! Diversity, Equity, and Inclusion At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences. Should you require any support or accommodations as it relates to our recruitment process, please contact for further information or alternative application processes to support your requirement.
We're looking for Tailor-made Travel Experts as we recruit for an ambitious, independent travel specialist who focuses on delivering exceptional experiential trips to discerning clients in the UK and US markets. This is an exciting opportunity for experienced travel sales professionals with proven expertise in tailor-made holidays and in particular, to African and South American destinations. You'll work both independently and as part of a supportive team, managing the complete sales cycle from initial enquiry through to confirmed booking. You'll create bespoke wildlife, wilderness, and soft adventure travel experiences whilst delivering exceptional, personalised customer service to our client s high-value clientele. This is more than just a sales role our client is looking for candidates who will bring fresh ideas and suggestions and play an active part in shaping their wonderful company, now and in the future. On offer is a competitive salary up to £40k plus a generous bonus structure and excellent benefits. Core hours for the role are Mon Fri 9am 5.30pm, however some flexibility will be required on occasion outside this. This is a fantastic opportunity to join an ambitious independent travel company in a fully remote role, offering specialist focus whilst working with high value clients, so if this role is of interest to you, please apply online. Role of Tailor-made Travel Expert: Managing inbound sales enquiries from initial contact through to booking confirmation Proactive follow-up of enquiries and conversion to confirmed bookings Creating detailed, bespoke travel proposals tailored to individual client requirements Providing expert destination advice and itinerary planning Building and maintaining strong private client relationships through personal touchpoints Encouraging repeat business and referrals through exceptional service Achieving and exceeding monthly and annual sales targets Building relationships with ground operators, DMCs, and travel partners Participating in familiarisation trips to enhance destination knowledge Contributing to marketing initiatives, content creation, and social media Handing over to admin and accounts team once booking is converted - no ongoing admin required Skills required for the role: Significant experience within a similar tailor-made travel expert role Extensive personal travel experience across South America and/or Africa Deep knowledge of wildlife experiences, wilderness adventures, soft adventure activities, and expedition travel Understanding of ground operators, lodges, camps, and specialist travel providers across the continent Proven track record in successful travel sales with demonstrable results and conversion rates Experience handling high-value bookings Ability to manage consultative sales processes with extended sales cycles Track record of achieving and exceeding sales targets Experience creating detailed, bespoke travel proposals and itineraries Ability to build and maintain private client relationships through personal touchpoints If you re interested in learning more about this Tailor-made Travel Expert role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs
Aug 24, 2026
Full time
We're looking for Tailor-made Travel Experts as we recruit for an ambitious, independent travel specialist who focuses on delivering exceptional experiential trips to discerning clients in the UK and US markets. This is an exciting opportunity for experienced travel sales professionals with proven expertise in tailor-made holidays and in particular, to African and South American destinations. You'll work both independently and as part of a supportive team, managing the complete sales cycle from initial enquiry through to confirmed booking. You'll create bespoke wildlife, wilderness, and soft adventure travel experiences whilst delivering exceptional, personalised customer service to our client s high-value clientele. This is more than just a sales role our client is looking for candidates who will bring fresh ideas and suggestions and play an active part in shaping their wonderful company, now and in the future. On offer is a competitive salary up to £40k plus a generous bonus structure and excellent benefits. Core hours for the role are Mon Fri 9am 5.30pm, however some flexibility will be required on occasion outside this. This is a fantastic opportunity to join an ambitious independent travel company in a fully remote role, offering specialist focus whilst working with high value clients, so if this role is of interest to you, please apply online. Role of Tailor-made Travel Expert: Managing inbound sales enquiries from initial contact through to booking confirmation Proactive follow-up of enquiries and conversion to confirmed bookings Creating detailed, bespoke travel proposals tailored to individual client requirements Providing expert destination advice and itinerary planning Building and maintaining strong private client relationships through personal touchpoints Encouraging repeat business and referrals through exceptional service Achieving and exceeding monthly and annual sales targets Building relationships with ground operators, DMCs, and travel partners Participating in familiarisation trips to enhance destination knowledge Contributing to marketing initiatives, content creation, and social media Handing over to admin and accounts team once booking is converted - no ongoing admin required Skills required for the role: Significant experience within a similar tailor-made travel expert role Extensive personal travel experience across South America and/or Africa Deep knowledge of wildlife experiences, wilderness adventures, soft adventure activities, and expedition travel Understanding of ground operators, lodges, camps, and specialist travel providers across the continent Proven track record in successful travel sales with demonstrable results and conversion rates Experience handling high-value bookings Ability to manage consultative sales processes with extended sales cycles Track record of achieving and exceeding sales targets Experience creating detailed, bespoke travel proposals and itineraries Ability to build and maintain private client relationships through personal touchpoints If you re interested in learning more about this Tailor-made Travel Expert role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs
We're looking for Tailor-made Travel Experts as we recruit for an ambitious, independent travel specialist who focuses on delivering exceptional experiential trips to discerning clients in the UK and US markets. This is an exciting opportunity for experienced travel sales professionals with proven expertise in tailor-made holidays and in particular, to African and South American destinations. You'll work both independently and as part of a supportive team, managing the complete sales cycle from initial enquiry through to confirmed booking. You'll create bespoke wildlife, wilderness, and soft adventure travel experiences whilst delivering exceptional, personalised customer service to our client s high-value clientele. This is more than just a sales role our client is looking for candidates who will bring fresh ideas and suggestions and play an active part in shaping their wonderful company, now and in the future. On offer is a competitive salary up to £40k plus a generous bonus structure and excellent benefits. Core hours for the role are Mon Fri 9am 5.30pm, however some flexibility will be required on occasion outside this. This is a fantastic opportunity to join an ambitious independent travel company in a fully remote role, offering specialist focus whilst working with high value clients, so if this role is of interest to you, please apply online. Role of Tailor-made Travel Expert: Managing inbound sales enquiries from initial contact through to booking confirmation Proactive follow-up of enquiries and conversion to confirmed bookings Creating detailed, bespoke travel proposals tailored to individual client requirements Providing expert destination advice and itinerary planning Building and maintaining strong private client relationships through personal touchpoints Encouraging repeat business and referrals through exceptional service Achieving and exceeding monthly and annual sales targets Building relationships with ground operators, DMCs, and travel partners Participating in familiarisation trips to enhance destination knowledge Contributing to marketing initiatives, content creation, and social media Handing over to admin and accounts team once booking is converted - no ongoing admin required Skills required for the role: Significant experience within a similar tailor-made travel expert role Extensive personal travel experience across South America and/or Africa Deep knowledge of wildlife experiences, wilderness adventures, soft adventure activities, and expedition travel Understanding of ground operators, lodges, camps, and specialist travel providers across the continent Proven track record in successful travel sales with demonstrable results and conversion rates Experience handling high-value bookings Ability to manage consultative sales processes with extended sales cycles Track record of achieving and exceeding sales targets Experience creating detailed, bespoke travel proposals and itineraries Ability to build and maintain private client relationships through personal touchpoints If you re interested in learning more about this Tailor-made Travel Expert role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs
Aug 24, 2026
Full time
We're looking for Tailor-made Travel Experts as we recruit for an ambitious, independent travel specialist who focuses on delivering exceptional experiential trips to discerning clients in the UK and US markets. This is an exciting opportunity for experienced travel sales professionals with proven expertise in tailor-made holidays and in particular, to African and South American destinations. You'll work both independently and as part of a supportive team, managing the complete sales cycle from initial enquiry through to confirmed booking. You'll create bespoke wildlife, wilderness, and soft adventure travel experiences whilst delivering exceptional, personalised customer service to our client s high-value clientele. This is more than just a sales role our client is looking for candidates who will bring fresh ideas and suggestions and play an active part in shaping their wonderful company, now and in the future. On offer is a competitive salary up to £40k plus a generous bonus structure and excellent benefits. Core hours for the role are Mon Fri 9am 5.30pm, however some flexibility will be required on occasion outside this. This is a fantastic opportunity to join an ambitious independent travel company in a fully remote role, offering specialist focus whilst working with high value clients, so if this role is of interest to you, please apply online. Role of Tailor-made Travel Expert: Managing inbound sales enquiries from initial contact through to booking confirmation Proactive follow-up of enquiries and conversion to confirmed bookings Creating detailed, bespoke travel proposals tailored to individual client requirements Providing expert destination advice and itinerary planning Building and maintaining strong private client relationships through personal touchpoints Encouraging repeat business and referrals through exceptional service Achieving and exceeding monthly and annual sales targets Building relationships with ground operators, DMCs, and travel partners Participating in familiarisation trips to enhance destination knowledge Contributing to marketing initiatives, content creation, and social media Handing over to admin and accounts team once booking is converted - no ongoing admin required Skills required for the role: Significant experience within a similar tailor-made travel expert role Extensive personal travel experience across South America and/or Africa Deep knowledge of wildlife experiences, wilderness adventures, soft adventure activities, and expedition travel Understanding of ground operators, lodges, camps, and specialist travel providers across the continent Proven track record in successful travel sales with demonstrable results and conversion rates Experience handling high-value bookings Ability to manage consultative sales processes with extended sales cycles Track record of achieving and exceeding sales targets Experience creating detailed, bespoke travel proposals and itineraries Ability to build and maintain private client relationships through personal touchpoints If you re interested in learning more about this Tailor-made Travel Expert role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs
