Client Local Authoirity in Newham Job Title Resident Liaison Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location Hybrid Working- 2-3 days office based in Dockside, Newham Description Overall, Purpose of Job: To manage Newham Council's relationships with all residents, both tenants and leaseholders in the delivery of our investment programme of housing refurbishment projects so that the building works are delivered efficiently and to ensure residents are empowered through effective communication, consultation and resident choice so that resident satisfaction is maximised, overseeing and advising constructors and their resident liaison staff in respect of all matters relating to resident consultation and involvement. To undertake all responsibilities listed below: Resident Engagement & Communication Act as the main liaison between residents, contractors, and internal teams throughout the lifecycle of housing works (e.g. major works, compliance, planned maintenance, disrepair). Provide clear, timely, and accessible information to residents about upcoming works, timescales, access requirements, and potential disruption. Carry out pre-works visits, resident briefings, drop-ins, and post-completion follow-ups. Support vulnerable residents by identifying needs and ensuring reasonable adjustments are made. Issue Resolution & Customer Care Handle resident enquiries, concerns, and complaints professionally, resolving issues at first point of contact where possible. Escalate complex issues to the appropriate officer or contractor and track actions to resolution. Maintain accurate records of resident interactions, issues, and outcomes. Programme & Contractor Support Work closely with Project Managers and Surveyors to ensure resident considerations are built into delivery plans. Monitor contractor performance from a resident-experience perspective and provide feedback. Support access arrangements and minimise no-access cases. Monitoring & Reporting Keep logs of engagement activity, access issues, vulnerabilities, and complaints. Contribute to performance reporting, lessons learned, and service improvement initiatives. Ensure all engagement activity complies with council policies, equality duties, and health & safety requirements. Essential Experience working in a resident-facing or customer-focused role, ideally within housing, construction, or local authority services. Strong communication skills, with the ability to explain technical information clearly to non-technical audiences. Experience managing sensitive situations and resolving complaints or conflict. Good organisational skills and ability to manage multiple sites or workstreams. Competent IT skills (MS Outlook, Word, Excel, case management systems). Desirable Experience supporting capital works, major works, compliance programmes, or repairs services. Knowledge of social housing environments and tenant engagement best practice. Understanding of vulnerability, safeguarding, and equality considerations in housing services. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 06, 2026
Contractor
Client Local Authoirity in Newham Job Title Resident Liaison Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location Hybrid Working- 2-3 days office based in Dockside, Newham Description Overall, Purpose of Job: To manage Newham Council's relationships with all residents, both tenants and leaseholders in the delivery of our investment programme of housing refurbishment projects so that the building works are delivered efficiently and to ensure residents are empowered through effective communication, consultation and resident choice so that resident satisfaction is maximised, overseeing and advising constructors and their resident liaison staff in respect of all matters relating to resident consultation and involvement. To undertake all responsibilities listed below: Resident Engagement & Communication Act as the main liaison between residents, contractors, and internal teams throughout the lifecycle of housing works (e.g. major works, compliance, planned maintenance, disrepair). Provide clear, timely, and accessible information to residents about upcoming works, timescales, access requirements, and potential disruption. Carry out pre-works visits, resident briefings, drop-ins, and post-completion follow-ups. Support vulnerable residents by identifying needs and ensuring reasonable adjustments are made. Issue Resolution & Customer Care Handle resident enquiries, concerns, and complaints professionally, resolving issues at first point of contact where possible. Escalate complex issues to the appropriate officer or contractor and track actions to resolution. Maintain accurate records of resident interactions, issues, and outcomes. Programme & Contractor Support Work closely with Project Managers and Surveyors to ensure resident considerations are built into delivery plans. Monitor contractor performance from a resident-experience perspective and provide feedback. Support access arrangements and minimise no-access cases. Monitoring & Reporting Keep logs of engagement activity, access issues, vulnerabilities, and complaints. Contribute to performance reporting, lessons learned, and service improvement initiatives. Ensure all engagement activity complies with council policies, equality duties, and health & safety requirements. Essential Experience working in a resident-facing or customer-focused role, ideally within housing, construction, or local authority services. Strong communication skills, with the ability to explain technical information clearly to non-technical audiences. Experience managing sensitive situations and resolving complaints or conflict. Good organisational skills and ability to manage multiple sites or workstreams. Competent IT skills (MS Outlook, Word, Excel, case management systems). Desirable Experience supporting capital works, major works, compliance programmes, or repairs services. Knowledge of social housing environments and tenant engagement best practice. Understanding of vulnerability, safeguarding, and equality considerations in housing services. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Location: Warrington Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Feb 05, 2026
Full time
Location: Warrington Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Reference: SMTLOW_ Posted: January 28, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on retrofit and energy efficiency upgrade schemes to tenanted properties in the Leicester region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Feb 05, 2026
Full time
Reference: SMTLOW_ Posted: January 28, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on retrofit and energy efficiency upgrade schemes to tenanted properties in the Leicester region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Overview Reference: SMTLOW_ Posted: November 18, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Responsibilities Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenants may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. Qualifications & Requirements Full driving licence with own transport Ideally hold a CSCS Card The salary is £27k plus £3k car allowance and mileage. How to Apply To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Feb 05, 2026
Full time
Overview Reference: SMTLOW_ Posted: November 18, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Responsibilities Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenants may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. Qualifications & Requirements Full driving licence with own transport Ideally hold a CSCS Card The salary is £27k plus £3k car allowance and mileage. How to Apply To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Reference: SMTLOW_ Posted: December 23, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Feb 05, 2026
Full time
Reference: SMTLOW_ Posted: December 23, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Due to an expanding order book, my Cheshire based client have an opening for a position as a Layout Designer within their Design team. The ideal candidate will have experience in a similar role and be responsible for running a team, either in-house or managing external consultants. The candidate will liaise directly with the Architecture Director and be responsible for ensuring work is completed in line with programme and client s expectations and our own quality standards. The Role: - Preparing feasibility sketch layouts in support of client bid submissions and responding to planning/ client comments. - Liaising with clients to ensure applications meet their brief. - Digesting information provided by client to inform design parameters. - Project co-ordination / management utilising resource within team to prepare all drawings and documents required for the submission of planning applications. - Co-ordinating information between consultants. - Liaising with local authority Officers and other stakeholders to progress planning applications or gain approval. - Making necessary amendments to planning application pack as required to obtain planning permissions. - Preparing Planning Layouts (including templates, design of road layout and landscaping). - Preparing planning house types (floor plans & elevations). - Preparing street scenes. - Preparing Design & Access Statements / Supporting Statements / Planning Statements. - Preparing presentation material (Coloured layouts, 3D perspective views). The Candidate: • Experience within the residential housing sector. • Robust understanding of clients house type range and plotting requirements. • Prepare accurate, error free drawing information. • Strong knowledge of planning policy / process / requirements and application procedures. • Knowledge of documents such as Manual for Streets, Government Design Guides and /or Building Regulations. • Ability to work within a team or individually, offering experience to the team when required. • Good communication skills, both verbally and written. • Proficient with Microsoft Office (Microsoft, Excel, Word, Power-point & Outlook). • Proficient with AutoCAD and Adobe Suite (Photoshop & Indesign). • Possess Full UK Driving licence and own transport. • Willingness to travel. Minimum Qualifications Required: • ONC/HNC in construction related course • 3 GCSEs at C or above, to include English and Mathematics Desirable requirements; • Experience with other presentation software such as: Sketch-up & Revit Essential Personal Attributes; • Methodical & Organised Disciplines • Good timekeeping & Communication skills • A team player and of personable smart character
Feb 05, 2026
Full time
Due to an expanding order book, my Cheshire based client have an opening for a position as a Layout Designer within their Design team. The ideal candidate will have experience in a similar role and be responsible for running a team, either in-house or managing external consultants. The candidate will liaise directly with the Architecture Director and be responsible for ensuring work is completed in line with programme and client s expectations and our own quality standards. The Role: - Preparing feasibility sketch layouts in support of client bid submissions and responding to planning/ client comments. - Liaising with clients to ensure applications meet their brief. - Digesting information provided by client to inform design parameters. - Project co-ordination / management utilising resource within team to prepare all drawings and documents required for the submission of planning applications. - Co-ordinating information between consultants. - Liaising with local authority Officers and other stakeholders to progress planning applications or gain approval. - Making necessary amendments to planning application pack as required to obtain planning permissions. - Preparing Planning Layouts (including templates, design of road layout and landscaping). - Preparing planning house types (floor plans & elevations). - Preparing street scenes. - Preparing Design & Access Statements / Supporting Statements / Planning Statements. - Preparing presentation material (Coloured layouts, 3D perspective views). The Candidate: • Experience within the residential housing sector. • Robust understanding of clients house type range and plotting requirements. • Prepare accurate, error free drawing information. • Strong knowledge of planning policy / process / requirements and application procedures. • Knowledge of documents such as Manual for Streets, Government Design Guides and /or Building Regulations. • Ability to work within a team or individually, offering experience to the team when required. • Good communication skills, both verbally and written. • Proficient with Microsoft Office (Microsoft, Excel, Word, Power-point & Outlook). • Proficient with AutoCAD and Adobe Suite (Photoshop & Indesign). • Possess Full UK Driving licence and own transport. • Willingness to travel. Minimum Qualifications Required: • ONC/HNC in construction related course • 3 GCSEs at C or above, to include English and Mathematics Desirable requirements; • Experience with other presentation software such as: Sketch-up & Revit Essential Personal Attributes; • Methodical & Organised Disciplines • Good timekeeping & Communication skills • A team player and of personable smart character
Your New Company A leading provider of integrated highway maintenance and lighting solutions, this organisation is committed to delivering high-quality services that ensure the safety and functionality of the road network. Working closely with local authorities and stakeholders, they strive to minimise disruption and enhance communities through effective communication and operational excellence. The role As the Public Liaison Officer you will play a pivotal role in ensuring the success of the works within the community. You will be tasked with building productive relationships with local stakeholders (business, schools, churches) that are directly affected by the construction and ensuring they are aware of what is taking place. If need be, you will help in assisting with anything that can be done to reduce the impact on their day to day lives. Your role will comprise of the following elements: Identifying, making initial contact with and then maintaining on-going engagement with local business directly affected by the works Maintaining regular contact with targeted stakeholders, including community leaders, those who are most inconvenienced by the works Acting as the primary point of contact for all residents, businesses and other local stakeholders and resolving their enquiries about construction Communication could be any verbal or written enquiries from MPs, local councillors, resident association members, schools and local places of worship Acting as a key information resource for company stakeholder engagement, responding to questions and by proactively alerting them of construction works issues or changes that conflict with what has previously been agreed About you Alongside your excellent relationship building skills, diplomacy and your enthusiasm for taking good care of people you will fit into the following specifications: Your ability to communicate effectively is critical to this role, perhaps you've been in an advisory or communications-based role, managed stakeholder engagement Well-honed negotiation skills and the ability to deal with situations with tact and diplomacy Demonstratable ability to form strong and long-lasting working relationships Able to relate and communicate with a broad range of people Able involve yourself in the community and ensure a favourable outcome for all Highly organised Get in touch with the Pave team to find out more!
Feb 05, 2026
Contractor
Your New Company A leading provider of integrated highway maintenance and lighting solutions, this organisation is committed to delivering high-quality services that ensure the safety and functionality of the road network. Working closely with local authorities and stakeholders, they strive to minimise disruption and enhance communities through effective communication and operational excellence. The role As the Public Liaison Officer you will play a pivotal role in ensuring the success of the works within the community. You will be tasked with building productive relationships with local stakeholders (business, schools, churches) that are directly affected by the construction and ensuring they are aware of what is taking place. If need be, you will help in assisting with anything that can be done to reduce the impact on their day to day lives. Your role will comprise of the following elements: Identifying, making initial contact with and then maintaining on-going engagement with local business directly affected by the works Maintaining regular contact with targeted stakeholders, including community leaders, those who are most inconvenienced by the works Acting as the primary point of contact for all residents, businesses and other local stakeholders and resolving their enquiries about construction Communication could be any verbal or written enquiries from MPs, local councillors, resident association members, schools and local places of worship Acting as a key information resource for company stakeholder engagement, responding to questions and by proactively alerting them of construction works issues or changes that conflict with what has previously been agreed About you Alongside your excellent relationship building skills, diplomacy and your enthusiasm for taking good care of people you will fit into the following specifications: Your ability to communicate effectively is critical to this role, perhaps you've been in an advisory or communications-based role, managed stakeholder engagement Well-honed negotiation skills and the ability to deal with situations with tact and diplomacy Demonstratable ability to form strong and long-lasting working relationships Able to relate and communicate with a broad range of people Able involve yourself in the community and ensure a favourable outcome for all Highly organised Get in touch with the Pave team to find out more!
About the Role: Were looking for a proactive HSQE Officer to join our team and help maintain high standards of health & safety, quality, and environmental compliance across our operations. This site-based role is key to promoting a positive HSQE culture, managing risks, and ensuring compliance with UK legislation, ISO standards, and company procedures click apply for full job details
Feb 05, 2026
Full time
About the Role: Were looking for a proactive HSQE Officer to join our team and help maintain high standards of health & safety, quality, and environmental compliance across our operations. This site-based role is key to promoting a positive HSQE culture, managing risks, and ensuring compliance with UK legislation, ISO standards, and company procedures click apply for full job details
Location: Manchester Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Feb 04, 2026
Full time
Location: Manchester Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Get Staffed Online Recruitment Limited
Spalding, Lincolnshire
Technical Contracts Officer Vacancy Type: Fixed Term / Full-Time Hours Per Week: 37 Length of Contract: Fixed Term for 18 months Salary Range: £32,597 £36,363 per annum Location: Spalding Application Deadline: 20 February 2026 Help our client deliver safe, high quality homes across South Holland. Our client is seeking a Technical Contracts Officer to support procurement, compliance, and contract management within their Property Services team. The Council is looking for someone to join and be the key link between internal technical teams, contractors, and stakeholders to help deliver housing related investment programmes and ensure homes are safe, energy efficient, and compliant with legislation. The contracts they work with are JCT (Joint Contract Tribunal) measured term contracts. Why Join Our Client? The chance to shape housing services, including leading the delivery of the Green Homes Grant Local Authority Delivery scheme. A supportive, forward thinking team. Training and development opportunities. Flexible working and a strong work-life balance. What Do They Need From You? Relevant technical experience in a similar role in a building related field. Knowledge of building construction, energy regulations, and health and safety law. Benefits They offer excellent terms and conditions of employment including: Local Government Pension Scheme 23.8% employer contribution. Generous annual leave scheme and option to buy more. Employee Assistance Programme. Employee Benefits Platform including retail, holiday, and leisure discounts. Cycle to work scheme . Flu Jabs. Free Eye Test voucher. Flexible Working Policy. Agile Working Policy . Car mileage reimbursement . Excellent career progression and training opportunities. Long Service Recognition . Certain restrictions may apply. About Our Client Our client and two other Councils have formed the South and East Lincolnshire Councils Partnership the largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. The Council is an Equal Opportunities Employer. They are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually / in person when suitable candidates apply which may be prior to the closing date. For this role they do require the successful applicant to complete a DBS check as part of the onboarding process.
Feb 03, 2026
Full time
Technical Contracts Officer Vacancy Type: Fixed Term / Full-Time Hours Per Week: 37 Length of Contract: Fixed Term for 18 months Salary Range: £32,597 £36,363 per annum Location: Spalding Application Deadline: 20 February 2026 Help our client deliver safe, high quality homes across South Holland. Our client is seeking a Technical Contracts Officer to support procurement, compliance, and contract management within their Property Services team. The Council is looking for someone to join and be the key link between internal technical teams, contractors, and stakeholders to help deliver housing related investment programmes and ensure homes are safe, energy efficient, and compliant with legislation. The contracts they work with are JCT (Joint Contract Tribunal) measured term contracts. Why Join Our Client? The chance to shape housing services, including leading the delivery of the Green Homes Grant Local Authority Delivery scheme. A supportive, forward thinking team. Training and development opportunities. Flexible working and a strong work-life balance. What Do They Need From You? Relevant technical experience in a similar role in a building related field. Knowledge of building construction, energy regulations, and health and safety law. Benefits They offer excellent terms and conditions of employment including: Local Government Pension Scheme 23.8% employer contribution. Generous annual leave scheme and option to buy more. Employee Assistance Programme. Employee Benefits Platform including retail, holiday, and leisure discounts. Cycle to work scheme . Flu Jabs. Free Eye Test voucher. Flexible Working Policy. Agile Working Policy . Car mileage reimbursement . Excellent career progression and training opportunities. Long Service Recognition . Certain restrictions may apply. About Our Client Our client and two other Councils have formed the South and East Lincolnshire Councils Partnership the largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. The Council is an Equal Opportunities Employer. They are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually / in person when suitable candidates apply which may be prior to the closing date. For this role they do require the successful applicant to complete a DBS check as part of the onboarding process.
Do you have a passion for ensuring safety and compliance on construction sites? A leading provider in the FM industry is looking for a Project Health & Safety Officer in Essex to safeguard projects and foster a strong safety culture. The Role As the Project Health & Safety Officer, you will: Conduct frequent inspections to ensure compliance with health and safety policies and regulations. Intervene immediately upon identifying safety breaches and enforce corrective actions. Perform regular safety audits and produce detailed reports on compliance and incidents. Maintain safety training records and oversee site inductions. Promote a strong safety culture through training and briefings with site managers. You To be successful in the role of Project Health & Safety Officer, you'll have the following skills and experience: Relevant experience in health and safety enforcement in construction environments. Strong communication and assertiveness skills to enforce safety regulations. Ability to conduct detailed audits and produce comprehensive reports. Proactive approach to problem-solving and promoting safety initiatives. Organised with strong attention to detail in documentation management. What's in it for you? A well-respected firm known for its commitment to safety and quality, offering a vibrant work culture and recognition for excellence in project execution. Apply Now! To apply for the position of Project Health & Safety Officer, click Apply Now and send your CV to Daniel Brown. Interviews are taking place now, and don t miss your chance to join.
Feb 03, 2026
Contractor
Do you have a passion for ensuring safety and compliance on construction sites? A leading provider in the FM industry is looking for a Project Health & Safety Officer in Essex to safeguard projects and foster a strong safety culture. The Role As the Project Health & Safety Officer, you will: Conduct frequent inspections to ensure compliance with health and safety policies and regulations. Intervene immediately upon identifying safety breaches and enforce corrective actions. Perform regular safety audits and produce detailed reports on compliance and incidents. Maintain safety training records and oversee site inductions. Promote a strong safety culture through training and briefings with site managers. You To be successful in the role of Project Health & Safety Officer, you'll have the following skills and experience: Relevant experience in health and safety enforcement in construction environments. Strong communication and assertiveness skills to enforce safety regulations. Ability to conduct detailed audits and produce comprehensive reports. Proactive approach to problem-solving and promoting safety initiatives. Organised with strong attention to detail in documentation management. What's in it for you? A well-respected firm known for its commitment to safety and quality, offering a vibrant work culture and recognition for excellence in project execution. Apply Now! To apply for the position of Project Health & Safety Officer, click Apply Now and send your CV to Daniel Brown. Interviews are taking place now, and don t miss your chance to join.
Cyngor Caerdydd/Cardiff Council
Cardiff, South Glamorgan
Grade: EAI 36-39 (£85,784 - £89,691 per annum), with the potential to earn up to £93,585 through the Structured Professional Assessment (SPA) process. Are you passionate about making a tangible difference in Cardiff's schools? Do you have a proven track record of driving educational change? Could you lead exciting transformative school improvement initiatives to benefit our learners and staff? Thank you for your interest in this exciting and challenging new role to Cardiff. Cardiff, the largest local authority in Wales, has seen continuous improvement in its schools' performance, with many now among the best in Wales according to Estyn, the education inspectorate. The Council's "Stronger, Fairer, Greener" plan prioritises children and young people, emphasising education as key to long-term prosperity and poverty reduction. The Cardiff 2030 strategy has significantly impacted educational quality, though challenges remain in meeting post-pandemic demands. The Head of School Improvement and Development will play a crucial role in achieving national and council priorities. Cardiff City is the first UNICEF Child Friendly City in the UK which publicly recognises that the council along with its partners have taken significant and sustainable steps in key areas in advancing the rights of children and young people. In leading the school improvement service, you will ensure the child and young person is at the centre of everything of everything that you do. About the job The Head of School Improvement and Standards will collaborate with school leaders across the city. This role involves designing and implementing changes in response to Welsh Government's review of school improvement across Wales. The primary focus will be on ensuring excellence in teaching and learning, and equity for all, through continuous school improvement and collaboration. Building on the initial co-construction between the Local Authority and Headteachers, the role will enhance school improvement through school-to-school support and develop self-improving school systems in Cardiff. The role requires a deep understanding of schools, a passion for education, and strong leadership skills. You will build on existing relationships with schools, governors, partners, and communities to ensure inclusive education in safe environments. The focus is on innovative service development for vulnerable children, high-quality service provision, and support to schools. Strong communication, negotiation, and advocacy skills are essential. The role demands programme management and resilience to implement impactful strategies. Determination is also key with an ability to work swiftly to support Cardiff Schools in all aspects of the role. This is an exciting new role, where you will: Collaborate with school leaders who embody the values of Trust, Integrity, Excellence, and Equity. Design and implement changes in response to Dylan Jones's Middle Tier Review and the planned School Partnership Programme from Welsh Government. Ensure excellence in teaching and learning and equity for all through continuous school improvement and collaboration. Build on the initial co-construction between the Local Authority and Headteachers for school improvement through school-to-school support Develop and implement self-improving school systems in Cardiff. Enhance teaching quality and raise educational outcomes for all learners. Lead the effective delivery of the county council's statutory and non-statutory school improvement services for local authority-maintained schools. Work with system leaders to strengthen the county council's work with schools. Drive inclusive practices across the local education system. Lead strategic school improvement initiatives. Support schools in meeting the evolving needs of learners with a focus on inclusivity, innovation, and professional development. What We Are Looking For From You As a member of the Cardiff's Education Directorate's senior leadership team, you will work collaboratively and closely with fellow Officers and the Director and Assistant Director of Education, leading your service delivery to play its role in developing, improving and supporting Cardiff schools in creating and sustaining a high quality and inclusive education system which drives school improvement through school-to-school support. You will have: A proven track record in enhancing and developing performance across early years, schools, and colleges, including governance, curriculum, assessment design, and provision. A clear and effective vision for school improvement, and support models at both individual and system levels, recognising the Local Authority's statutory roles and responsibilities Experience in leading significant change projects, successfully guiding teams through transitions, and providing ambitious and credible leadership when collaborating with senior leaders in schools Comprehensive knowledge of statutory and legislative requirements related to safeguarding and school performance, ensuring the Local Authority's statutory duties are met. You will be: A champion a culture of inclusion, wellbeing and excellence, with the skills to support change and a new way of working You will work collaboratively and constructively, across directorate or team boundaries, to implement the directorate's strategic direction. Commitment to customer service excellence as well as the ability to within the council's policies and procedures, recognising that the council is a political organisation. The goals of this new role will be: Establishment of Collaborative Learning Partnerships and a self-improving school system. Embed and sustain a culture of continuous improvement and innovation, supported by advanced data analytics and peer-to-peer support. Active engagement with school leaders, teachers, parents/carers and the wider community to support school improvement initiatives. Reduced disparities in educational outcomes, ensuring equitable access to high-quality education for all students, including those with Additional Learning Needs (ALN), disadvantaged, and vulnerable students. Successful implementation of Cardiff's School Improvement Strategy, aligned with Welsh Government priorities by March 2026 Clear, ambitious targets for school performance and learner outcomes, leading to measurable improvements in educational standards. Development and execution of innovative educational programs, particularly in Reading, Writing, Maths, digital learning, and STEM education. Robust performance monitoring and accountability frameworks, ensuring transparency and continuous improvement in school performance in areas such as attendance, exclusion, progress measures and outcomes of learners. Regular monitoring and evaluation of school improvement initiatives, ensuring their effectiveness and impact. Raised standards in teaching and learning through evidence-based approaches and innovative pedagogical strategies. Effective models for professional learning, coaching, and mentoring and career path progression. Additional information If you wish to have an informal discussion about the post, please contact Helen Williams, Assistant Director of Education and Inclusion on Tel or email to arrange a conversation. Candidates will be notified if they have been shortlisted for interview by Tuesday 10 February 2026. Shortlisted candidates will then be invited to attend an Assessment Centre and interview on Friday 27 February 2026. This post is advertised offered as a permanent position with agile working/home working. We will consider applications for secondment from Headteachers for a minimum of 2 years. Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools-based staff the Headteacher / Governing Body. This post is suitable for post share. Appointment to this post is subject to an Enhanced Disclosure and Barring Service (DBS) check, including Child and Adult Workforce Barred List checks. Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools. We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications. Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website : Important information you need read in order to complete your application:- Job Category Education - Professional / Support Department . click apply for full job details
Feb 03, 2026
Full time
Grade: EAI 36-39 (£85,784 - £89,691 per annum), with the potential to earn up to £93,585 through the Structured Professional Assessment (SPA) process. Are you passionate about making a tangible difference in Cardiff's schools? Do you have a proven track record of driving educational change? Could you lead exciting transformative school improvement initiatives to benefit our learners and staff? Thank you for your interest in this exciting and challenging new role to Cardiff. Cardiff, the largest local authority in Wales, has seen continuous improvement in its schools' performance, with many now among the best in Wales according to Estyn, the education inspectorate. The Council's "Stronger, Fairer, Greener" plan prioritises children and young people, emphasising education as key to long-term prosperity and poverty reduction. The Cardiff 2030 strategy has significantly impacted educational quality, though challenges remain in meeting post-pandemic demands. The Head of School Improvement and Development will play a crucial role in achieving national and council priorities. Cardiff City is the first UNICEF Child Friendly City in the UK which publicly recognises that the council along with its partners have taken significant and sustainable steps in key areas in advancing the rights of children and young people. In leading the school improvement service, you will ensure the child and young person is at the centre of everything of everything that you do. About the job The Head of School Improvement and Standards will collaborate with school leaders across the city. This role involves designing and implementing changes in response to Welsh Government's review of school improvement across Wales. The primary focus will be on ensuring excellence in teaching and learning, and equity for all, through continuous school improvement and collaboration. Building on the initial co-construction between the Local Authority and Headteachers, the role will enhance school improvement through school-to-school support and develop self-improving school systems in Cardiff. The role requires a deep understanding of schools, a passion for education, and strong leadership skills. You will build on existing relationships with schools, governors, partners, and communities to ensure inclusive education in safe environments. The focus is on innovative service development for vulnerable children, high-quality service provision, and support to schools. Strong communication, negotiation, and advocacy skills are essential. The role demands programme management and resilience to implement impactful strategies. Determination is also key with an ability to work swiftly to support Cardiff Schools in all aspects of the role. This is an exciting new role, where you will: Collaborate with school leaders who embody the values of Trust, Integrity, Excellence, and Equity. Design and implement changes in response to Dylan Jones's Middle Tier Review and the planned School Partnership Programme from Welsh Government. Ensure excellence in teaching and learning and equity for all through continuous school improvement and collaboration. Build on the initial co-construction between the Local Authority and Headteachers for school improvement through school-to-school support Develop and implement self-improving school systems in Cardiff. Enhance teaching quality and raise educational outcomes for all learners. Lead the effective delivery of the county council's statutory and non-statutory school improvement services for local authority-maintained schools. Work with system leaders to strengthen the county council's work with schools. Drive inclusive practices across the local education system. Lead strategic school improvement initiatives. Support schools in meeting the evolving needs of learners with a focus on inclusivity, innovation, and professional development. What We Are Looking For From You As a member of the Cardiff's Education Directorate's senior leadership team, you will work collaboratively and closely with fellow Officers and the Director and Assistant Director of Education, leading your service delivery to play its role in developing, improving and supporting Cardiff schools in creating and sustaining a high quality and inclusive education system which drives school improvement through school-to-school support. You will have: A proven track record in enhancing and developing performance across early years, schools, and colleges, including governance, curriculum, assessment design, and provision. A clear and effective vision for school improvement, and support models at both individual and system levels, recognising the Local Authority's statutory roles and responsibilities Experience in leading significant change projects, successfully guiding teams through transitions, and providing ambitious and credible leadership when collaborating with senior leaders in schools Comprehensive knowledge of statutory and legislative requirements related to safeguarding and school performance, ensuring the Local Authority's statutory duties are met. You will be: A champion a culture of inclusion, wellbeing and excellence, with the skills to support change and a new way of working You will work collaboratively and constructively, across directorate or team boundaries, to implement the directorate's strategic direction. Commitment to customer service excellence as well as the ability to within the council's policies and procedures, recognising that the council is a political organisation. The goals of this new role will be: Establishment of Collaborative Learning Partnerships and a self-improving school system. Embed and sustain a culture of continuous improvement and innovation, supported by advanced data analytics and peer-to-peer support. Active engagement with school leaders, teachers, parents/carers and the wider community to support school improvement initiatives. Reduced disparities in educational outcomes, ensuring equitable access to high-quality education for all students, including those with Additional Learning Needs (ALN), disadvantaged, and vulnerable students. Successful implementation of Cardiff's School Improvement Strategy, aligned with Welsh Government priorities by March 2026 Clear, ambitious targets for school performance and learner outcomes, leading to measurable improvements in educational standards. Development and execution of innovative educational programs, particularly in Reading, Writing, Maths, digital learning, and STEM education. Robust performance monitoring and accountability frameworks, ensuring transparency and continuous improvement in school performance in areas such as attendance, exclusion, progress measures and outcomes of learners. Regular monitoring and evaluation of school improvement initiatives, ensuring their effectiveness and impact. Raised standards in teaching and learning through evidence-based approaches and innovative pedagogical strategies. Effective models for professional learning, coaching, and mentoring and career path progression. Additional information If you wish to have an informal discussion about the post, please contact Helen Williams, Assistant Director of Education and Inclusion on Tel or email to arrange a conversation. Candidates will be notified if they have been shortlisted for interview by Tuesday 10 February 2026. Shortlisted candidates will then be invited to attend an Assessment Centre and interview on Friday 27 February 2026. This post is advertised offered as a permanent position with agile working/home working. We will consider applications for secondment from Headteachers for a minimum of 2 years. Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools-based staff the Headteacher / Governing Body. This post is suitable for post share. Appointment to this post is subject to an Enhanced Disclosure and Barring Service (DBS) check, including Child and Adult Workforce Barred List checks. Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools. We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications. Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website : Important information you need read in order to complete your application:- Job Category Education - Professional / Support Department . click apply for full job details
Salary: Inner London Leadership Pay Scale L30 - L35 (£115,380.00 - £129,139.00) Location: Nightingale Community Academy, Beechcroft Road, SW17 7DF Start date: September 2026 Nightingale Community Academy is a special school in Wandsworth, providing education for boys aged 5 to 19 with social, emotional, and mental health (SEMH) needs. Our primary pupils benefit from a purpose-built classroom hub, an outdoor adventure playground, weekly music lessons, and a comprehensive therapy service. Secondary and post-16 students have access to a broad curriculum, including vocational courses such as motor vehicle studies, construction, horticulture, and hospitality. All pupils also enjoy regular animal therapy sessions at Tom's Farm, located on our expansive school grounds. Staff at Nightingale Community Academy take pride in the development of young people in a safe and stimulating environment and are offered a rewarding and varied career in return. We are looking for an exceptional Principal who will inspire and lead a passionate team, nurture a culture of care and ambition, and ensure every young person has the support and opportunities they need to thrive. This is a unique opportunity to make a lasting difference and lead a community committed to transforming lives. Key Responsibilities: • Lead and Inspire: Drive the school's vision and culture, providing strategic leadership, managing resources effectively, and ensuring a safe, ambitious, and supportive environment for all. • Champion Student Success: Ensure every young person receives high-quality education, personalised support, and access to multi-agency services to help them thrive. • Develop Staff Excellence: Inspire and develop staff through appraisal, professional development, and targeted training, building a strong, motivated, and skilled team. • Engage the Community: Foster meaningful partnerships with families, governors, local authorities, and the wider community, promoting inclusion, collaboration, and shared success. • Ensure Compliance and Accountability: Oversee safeguarding, SEND, health and safety, and statutory responsibilities, representing the school with integrity and maintaining the highest standards of governance. Key Requirements: • Qualified to degree level and above • Qualified to teach in the UK • Recent and relevant professional development • Experience of effective and impactful leadership in an educational setting • Excellent understanding of current developments and best practice in teaching and learning, particularly as it relates to achieving high rates of progress for SEN students OHCAT is an exciting, forward-thinking organisation, and we offer many benefits to attract and keep our staff, contributing towards maintaining and improving wellbeing, and encouraging our required behaviours, achievements, values, and skills. Below is just a selection of the benefits available to our employees: Rewards & Benefits: • Pathways for progression within the trust, ensuring you can grow and thrive in a supportive and inclusive environment. • Pension Scheme - you will be enrolled in either the Local Government Pension Scheme (LGPS) or the Teachers' Pension Scheme (TPS), both offering life cover and financial protection for your family. • Salary Sacrifice Schemes (Cycle Scheme and Home Electronics Scheme) • Employee Wellbeing - We support employee wellbeing with access to counselling, mental health support, generous leave, flexible working, and enhanced parental leave including Employee Assistance Programme, MyGym Discounts, Corporate Eyecare Scheme • Employee Discounts (Blue Light Card, Costco Membership, Discounts for Teachers, and more) • Other (Season Ticket Loan and Employee Referral Scheme) Find out what makes Orchard Hill College and Academy Trust a truly rewarding place to work - visit our 'Work for Us' page to hear from our Chief Executive Officer, John Prior, and watch inspiring messages from students and parents about the difference our staff make every day. Our Trust: Nightingale Community Academy is part of Orchard Hill College and Academy Trust. We are a family of specialist education providers from pre-school through to further education across London, Surrey, Sussex and Berkshire and fully represent all designations of special education needs and disabilities (SEND). To find out more about us, and what makes us a special place to work please visit our website. We are committed to promoting and advancing equality of opportunity by attracting and retaining the most diverse range of students, staff and partners. Working together to transform lives is what we do and across the whole organisation we have a range of experts and practitioners who advocate for children and young people with SEND to ensure they receive the best possible opportunities to achieve their full potential. As a large specialist education provider we employ over 1500 people across our schools, college and central support team. There is a wide range of job roles available, ranging from teaching and therapy to business support roles and significant career progression opportunities. It is an exciting time to be part of OHCAT and we are keen to recruit talented people who can play a key role in realising our mission and who want to make a difference. In return, we offer training and development, competitive pay and benefits in a positive and inclusive working environment. If you wish to discuss this opportunity before or after submitting an application form, please get in touch with the School directly. Visits to the School in advance of applications are encouraged. Your application form will be scored according to each of the requirements laid out in the person specification for this role. Please demonstrate in your statement how your experience, skills and knowledge match the criteria that are required for the role. To apply for this role, please click 'Fast Apply', you will then be directed to a 'Login' page, once signed in, please complete and submit the Application Form. Please note that CV applications cannot be considered. Closing Date: Wednesday 11th February 2026 Interview Date: Wednesday 25th February 2026 Safeguarding Statement Orchard Hill College and Academy Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Appointments made will be subject to an Enhanced Disclosure via the Disclosure and Barring Service. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Orchard Hill College and Academy Trust is proud to be a Disability Confident Employer, committed to creating an inclusive and supportive workplace for all.
Feb 02, 2026
Full time
Salary: Inner London Leadership Pay Scale L30 - L35 (£115,380.00 - £129,139.00) Location: Nightingale Community Academy, Beechcroft Road, SW17 7DF Start date: September 2026 Nightingale Community Academy is a special school in Wandsworth, providing education for boys aged 5 to 19 with social, emotional, and mental health (SEMH) needs. Our primary pupils benefit from a purpose-built classroom hub, an outdoor adventure playground, weekly music lessons, and a comprehensive therapy service. Secondary and post-16 students have access to a broad curriculum, including vocational courses such as motor vehicle studies, construction, horticulture, and hospitality. All pupils also enjoy regular animal therapy sessions at Tom's Farm, located on our expansive school grounds. Staff at Nightingale Community Academy take pride in the development of young people in a safe and stimulating environment and are offered a rewarding and varied career in return. We are looking for an exceptional Principal who will inspire and lead a passionate team, nurture a culture of care and ambition, and ensure every young person has the support and opportunities they need to thrive. This is a unique opportunity to make a lasting difference and lead a community committed to transforming lives. Key Responsibilities: • Lead and Inspire: Drive the school's vision and culture, providing strategic leadership, managing resources effectively, and ensuring a safe, ambitious, and supportive environment for all. • Champion Student Success: Ensure every young person receives high-quality education, personalised support, and access to multi-agency services to help them thrive. • Develop Staff Excellence: Inspire and develop staff through appraisal, professional development, and targeted training, building a strong, motivated, and skilled team. • Engage the Community: Foster meaningful partnerships with families, governors, local authorities, and the wider community, promoting inclusion, collaboration, and shared success. • Ensure Compliance and Accountability: Oversee safeguarding, SEND, health and safety, and statutory responsibilities, representing the school with integrity and maintaining the highest standards of governance. Key Requirements: • Qualified to degree level and above • Qualified to teach in the UK • Recent and relevant professional development • Experience of effective and impactful leadership in an educational setting • Excellent understanding of current developments and best practice in teaching and learning, particularly as it relates to achieving high rates of progress for SEN students OHCAT is an exciting, forward-thinking organisation, and we offer many benefits to attract and keep our staff, contributing towards maintaining and improving wellbeing, and encouraging our required behaviours, achievements, values, and skills. Below is just a selection of the benefits available to our employees: Rewards & Benefits: • Pathways for progression within the trust, ensuring you can grow and thrive in a supportive and inclusive environment. • Pension Scheme - you will be enrolled in either the Local Government Pension Scheme (LGPS) or the Teachers' Pension Scheme (TPS), both offering life cover and financial protection for your family. • Salary Sacrifice Schemes (Cycle Scheme and Home Electronics Scheme) • Employee Wellbeing - We support employee wellbeing with access to counselling, mental health support, generous leave, flexible working, and enhanced parental leave including Employee Assistance Programme, MyGym Discounts, Corporate Eyecare Scheme • Employee Discounts (Blue Light Card, Costco Membership, Discounts for Teachers, and more) • Other (Season Ticket Loan and Employee Referral Scheme) Find out what makes Orchard Hill College and Academy Trust a truly rewarding place to work - visit our 'Work for Us' page to hear from our Chief Executive Officer, John Prior, and watch inspiring messages from students and parents about the difference our staff make every day. Our Trust: Nightingale Community Academy is part of Orchard Hill College and Academy Trust. We are a family of specialist education providers from pre-school through to further education across London, Surrey, Sussex and Berkshire and fully represent all designations of special education needs and disabilities (SEND). To find out more about us, and what makes us a special place to work please visit our website. We are committed to promoting and advancing equality of opportunity by attracting and retaining the most diverse range of students, staff and partners. Working together to transform lives is what we do and across the whole organisation we have a range of experts and practitioners who advocate for children and young people with SEND to ensure they receive the best possible opportunities to achieve their full potential. As a large specialist education provider we employ over 1500 people across our schools, college and central support team. There is a wide range of job roles available, ranging from teaching and therapy to business support roles and significant career progression opportunities. It is an exciting time to be part of OHCAT and we are keen to recruit talented people who can play a key role in realising our mission and who want to make a difference. In return, we offer training and development, competitive pay and benefits in a positive and inclusive working environment. If you wish to discuss this opportunity before or after submitting an application form, please get in touch with the School directly. Visits to the School in advance of applications are encouraged. Your application form will be scored according to each of the requirements laid out in the person specification for this role. Please demonstrate in your statement how your experience, skills and knowledge match the criteria that are required for the role. To apply for this role, please click 'Fast Apply', you will then be directed to a 'Login' page, once signed in, please complete and submit the Application Form. Please note that CV applications cannot be considered. Closing Date: Wednesday 11th February 2026 Interview Date: Wednesday 25th February 2026 Safeguarding Statement Orchard Hill College and Academy Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Appointments made will be subject to an Enhanced Disclosure via the Disclosure and Barring Service. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Orchard Hill College and Academy Trust is proud to be a Disability Confident Employer, committed to creating an inclusive and supportive workplace for all.
Contract: Permanent Location: Crewe Salary & Benefits: £37,500 Start: ASAP The Opportunity We're seeking a proactive QSHE Coordinator to strengthen a high-performing manufacturing operation. You'll take ownership of core Quality Management Systems (ISO 9001:2015) while driving a strong Health & Safety agenda aligned to ISO 45001 , with interface to Environmental standards ( ISO 14001 ) click apply for full job details
Feb 02, 2026
Full time
Contract: Permanent Location: Crewe Salary & Benefits: £37,500 Start: ASAP The Opportunity We're seeking a proactive QSHE Coordinator to strengthen a high-performing manufacturing operation. You'll take ownership of core Quality Management Systems (ISO 9001:2015) while driving a strong Health & Safety agenda aligned to ISO 45001 , with interface to Environmental standards ( ISO 14001 ) click apply for full job details
Join Their Growing Team! Our client is a leading manufacturer and installer of bespoke timber fire doorsets, operating nationwide with an impressive £10m turnover. From their modern factory in Stockport, they deliver exceptional craftsmanship and service across diverse sectors including healthcare, retail, commercial, residential, and education. They're looking for an experienced and confident Accounts Clerk to join their friendly and professional team. If you re passionate about finance and want to be part of a company that values quality and innovation, this could be the perfect role for you! What You ll Bring: Experience in operational accounting and reporting (Construction Industry experience is a bonus!). Strong knowledge of finance systems, ideally Sage. Proficiency in Microsoft Office tools (Excel, Word). Excellent communication skills fluent in English and confident on the phone. A keen eye for detail and a proactive approach to problem-solving. Your Key Responsibilities: Issuing sales ledger statements and ensuring timely customer payments. Handle bank transactions and monthly reconciliations. Set up new customers in Sage and assist with management reports. Support in preparing internal accounts and financial reports. Monitor cashflow procedures and assist with payroll. Collaborate with teams across the business to ensure smooth operations. Provide essential support for external audits and accreditations. Take ownership of general administrative tasks that keep everything running efficiently. If you re ready to take the next step in your accounting career and join a company that values teamwork, quality, and growth, they'd love to hear from you! Job Type: Full-time or part time depending on experience Location: Stockport Salary: £29,000 per year dependent on experience Benefits: Tailored to suit type of appointment You may have experience of the following: Finance Assistant, Accounts Administrator, Accounting Clerk, Accounts Support Officer, Ledger Clerk, Finance Administrator, etc. REF-
Feb 01, 2026
Full time
Join Their Growing Team! Our client is a leading manufacturer and installer of bespoke timber fire doorsets, operating nationwide with an impressive £10m turnover. From their modern factory in Stockport, they deliver exceptional craftsmanship and service across diverse sectors including healthcare, retail, commercial, residential, and education. They're looking for an experienced and confident Accounts Clerk to join their friendly and professional team. If you re passionate about finance and want to be part of a company that values quality and innovation, this could be the perfect role for you! What You ll Bring: Experience in operational accounting and reporting (Construction Industry experience is a bonus!). Strong knowledge of finance systems, ideally Sage. Proficiency in Microsoft Office tools (Excel, Word). Excellent communication skills fluent in English and confident on the phone. A keen eye for detail and a proactive approach to problem-solving. Your Key Responsibilities: Issuing sales ledger statements and ensuring timely customer payments. Handle bank transactions and monthly reconciliations. Set up new customers in Sage and assist with management reports. Support in preparing internal accounts and financial reports. Monitor cashflow procedures and assist with payroll. Collaborate with teams across the business to ensure smooth operations. Provide essential support for external audits and accreditations. Take ownership of general administrative tasks that keep everything running efficiently. If you re ready to take the next step in your accounting career and join a company that values teamwork, quality, and growth, they'd love to hear from you! Job Type: Full-time or part time depending on experience Location: Stockport Salary: £29,000 per year dependent on experience Benefits: Tailored to suit type of appointment You may have experience of the following: Finance Assistant, Accounts Administrator, Accounting Clerk, Accounts Support Officer, Ledger Clerk, Finance Administrator, etc. REF-
We're looking for a Rural Practice Chartered Surveyor to work in the Estate Management team covering the beautiful areas of London & Surrey. You'll be working with the Estate Management team who look after our portfolio of let land and buildings across London and Surrey. That team is a dedicated property management team, including a mixture of estate managers, building surveyors, estate management officers and residential lettings officers. You will have strong technical skills, an innovative and client focused approach to property management and an affinity for the conservation objectives of the National Trust. The salary range for this role is £42,000-45,000 pro rata dependent on experience. What it's like to work here Reporting to the Senior Estate Manager you'll be working across a variety of beautiful estates including Polesden Lacey, Hatchlands Park, Osterley and Morden as well as the countryside properties of Surrey Hills, River Wey and Surrey Landscapes. As this role covers the London and Surrey regions, your contractual place of work will Polesden Lacey. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We'll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40-60% of your working week. We're supportive of hybrid working; with time split between home, property offices and some time each week. As part of the team, you'll take on interesting rural surveying work that will shape the future of the UK's biggest private landowner and the properties it owns and looks after. What you'll be doing You'll be involved in delivering a range of work, which on a day-to-day basis might include supporting residential and commercial lettings; management of agricultural tenancies and Agri-environment schemes; woodland management; access rights and boundary disputes; work with restrictive covenants; valuations; and occasional acquisitions and disposals. Whilst working with our structured governance framework, we need you to be an effective and convincing champion of best practice. As part of the Estate Management team, you'll bring a range of skills to ensure we safeguard and effectively manage our built assets and interests in land and build on the relationships we have with our tenants. You'll provide insightful advice, and considerate stakeholder management, and have forward thinking approaches to managing and conserving our land and buildings. Who we're looking for A member of the Royal Institution of Chartered Surveyors (RICS) Knowledge of land use, agriculture, asset management, land management, environmental issues, conservation and sustainable development and understand how that translates to National Trust Strategy Strong verbal and written communication skills including influencing and negotiation The ability to analyse, interpret and resolve rural surveying problems using technical knowledge to implement workable solutions Strong demonstrable consulting skills of listening, building trust and acting to deliver a high-quality service The ability to work as part of a team to achieve the best results, demonstrating best practice and sharing ideas and thinking The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Feb 01, 2026
Full time
We're looking for a Rural Practice Chartered Surveyor to work in the Estate Management team covering the beautiful areas of London & Surrey. You'll be working with the Estate Management team who look after our portfolio of let land and buildings across London and Surrey. That team is a dedicated property management team, including a mixture of estate managers, building surveyors, estate management officers and residential lettings officers. You will have strong technical skills, an innovative and client focused approach to property management and an affinity for the conservation objectives of the National Trust. The salary range for this role is £42,000-45,000 pro rata dependent on experience. What it's like to work here Reporting to the Senior Estate Manager you'll be working across a variety of beautiful estates including Polesden Lacey, Hatchlands Park, Osterley and Morden as well as the countryside properties of Surrey Hills, River Wey and Surrey Landscapes. As this role covers the London and Surrey regions, your contractual place of work will Polesden Lacey. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We'll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40-60% of your working week. We're supportive of hybrid working; with time split between home, property offices and some time each week. As part of the team, you'll take on interesting rural surveying work that will shape the future of the UK's biggest private landowner and the properties it owns and looks after. What you'll be doing You'll be involved in delivering a range of work, which on a day-to-day basis might include supporting residential and commercial lettings; management of agricultural tenancies and Agri-environment schemes; woodland management; access rights and boundary disputes; work with restrictive covenants; valuations; and occasional acquisitions and disposals. Whilst working with our structured governance framework, we need you to be an effective and convincing champion of best practice. As part of the Estate Management team, you'll bring a range of skills to ensure we safeguard and effectively manage our built assets and interests in land and build on the relationships we have with our tenants. You'll provide insightful advice, and considerate stakeholder management, and have forward thinking approaches to managing and conserving our land and buildings. Who we're looking for A member of the Royal Institution of Chartered Surveyors (RICS) Knowledge of land use, agriculture, asset management, land management, environmental issues, conservation and sustainable development and understand how that translates to National Trust Strategy Strong verbal and written communication skills including influencing and negotiation The ability to analyse, interpret and resolve rural surveying problems using technical knowledge to implement workable solutions Strong demonstrable consulting skills of listening, building trust and acting to deliver a high-quality service The ability to work as part of a team to achieve the best results, demonstrating best practice and sharing ideas and thinking The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Health & Safety Officer Northampton - office based and site visits 40,000 - 55,000 (negotiable depending on experience) Must have full driving licence. We're looking for an experienced H&S professional, or a construction or site manager with H&S bias. Operationally familiar with CDM Regulations; RIDDOR and good Health Safety and Welfare practice in construction. Able to accurately assess/determine safety features and needs; create suitable Risk Assessments and Method Statements appreciable by trades and sub-contractors. Confident to train and supervise workforce and to deliver recommendations upwards to senior management. Able to investigate accidents; resolve disputes and seek/follow professional guidance when required. Your role will include: Overseeing Safe/Compliant performance of work Accurate RAMS and Site H&S Files. Timely and appropriate auditing Maintaining workforce relationships Providing training via Toolbox Talks or Classroom H&S Policy Review Incident Record and note keeping Explaining H&S procedures to customers/clients Timely and correct use of systems Reporting of RIDDOR Review of companywide procedures to ensure safety/welfare Keeping abreast of H&S industry changes What are we looking for? Ideally SMSTS; IOSH or similar Construction knowledge Attention to detail Strong communication skills Leadership and teamwork Full driving licence and flexible approach to working For nearly 20 years, our client has built a reputation for quality craftsmanship-restoring character homes, working with insurers and professionals, and helping homeowners reimagine their spaces. From heritage properties to modern projects, they deliver care, precision, and expertise. Join a team that values collaboration, innovation, and pride in every detail-where your skills make a real impact. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Jan 30, 2026
Full time
Health & Safety Officer Northampton - office based and site visits 40,000 - 55,000 (negotiable depending on experience) Must have full driving licence. We're looking for an experienced H&S professional, or a construction or site manager with H&S bias. Operationally familiar with CDM Regulations; RIDDOR and good Health Safety and Welfare practice in construction. Able to accurately assess/determine safety features and needs; create suitable Risk Assessments and Method Statements appreciable by trades and sub-contractors. Confident to train and supervise workforce and to deliver recommendations upwards to senior management. Able to investigate accidents; resolve disputes and seek/follow professional guidance when required. Your role will include: Overseeing Safe/Compliant performance of work Accurate RAMS and Site H&S Files. Timely and appropriate auditing Maintaining workforce relationships Providing training via Toolbox Talks or Classroom H&S Policy Review Incident Record and note keeping Explaining H&S procedures to customers/clients Timely and correct use of systems Reporting of RIDDOR Review of companywide procedures to ensure safety/welfare Keeping abreast of H&S industry changes What are we looking for? Ideally SMSTS; IOSH or similar Construction knowledge Attention to detail Strong communication skills Leadership and teamwork Full driving licence and flexible approach to working For nearly 20 years, our client has built a reputation for quality craftsmanship-restoring character homes, working with insurers and professionals, and helping homeowners reimagine their spaces. From heritage properties to modern projects, they deliver care, precision, and expertise. Join a team that values collaboration, innovation, and pride in every detail-where your skills make a real impact. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
We are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding high customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via the process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. Conduct additional checks during property visits and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system, escalating significant issues to your Line Manager. Attend mandatory training such as Safeguarding and Dementia Friends, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as a team ambassador, engaging staff, listening to insights, and involving them in decisions to improve service delivery. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background , ideally within a fast-paced housebuilding or refurbishment environment. Highly IT literate with good working knowledge of MS Office and job management systems (e.g., EasyBOP). Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication skills; polite, professional, and courteous. Strong organisational abilities with a proactive approach and attention to detail. Flexible manner with a positive can-do attitude. Empathy and understanding towards residents needs and concerns. What is Offered Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression opportunities. Ref : 4201JR
Jan 30, 2026
Full time
We are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding high customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements. Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via the process management system. Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. Conduct additional checks during property visits and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system, escalating significant issues to your Line Manager. Attend mandatory training such as Safeguarding and Dementia Friends, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service. Act as a team ambassador, engaging staff, listening to insights, and involving them in decisions to improve service delivery. Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background , ideally within a fast-paced housebuilding or refurbishment environment. Highly IT literate with good working knowledge of MS Office and job management systems (e.g., EasyBOP). Understanding of occupied refurbishment and resident engagement processes. Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication skills; polite, professional, and courteous. Strong organisational abilities with a proactive approach and attention to detail. Flexible manner with a positive can-do attitude. Empathy and understanding towards residents needs and concerns. What is Offered Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression opportunities. Ref : 4201JR
Are you passionate about making a difference in communities? Do you have the skills and experience to lead on delivering excellent neighbourhood services? We are seeking a Senior Neighbourhoods Officer to join our dedicated team. This is an exciting opportunity for someone with excellent people skills, in-depth housing management knowledge, and proven experience in delivering high-quality housing click apply for full job details
Jan 30, 2026
Contractor
Are you passionate about making a difference in communities? Do you have the skills and experience to lead on delivering excellent neighbourhood services? We are seeking a Senior Neighbourhoods Officer to join our dedicated team. This is an exciting opportunity for someone with excellent people skills, in-depth housing management knowledge, and proven experience in delivering high-quality housing click apply for full job details
Synergy Personnel Ltd are currently recruiting - Were Hiring: Health & Safety Officer (Full-Time) Location: Fareham, UK Salary: Competitive (Dependent on Experience) Benefits: Excellent company benefits package Our clientis a growing and dynamic construction management company with a strong reputation for quality, professionalism, and safety click apply for full job details
Jan 30, 2026
Full time
Synergy Personnel Ltd are currently recruiting - Were Hiring: Health & Safety Officer (Full-Time) Location: Fareham, UK Salary: Competitive (Dependent on Experience) Benefits: Excellent company benefits package Our clientis a growing and dynamic construction management company with a strong reputation for quality, professionalism, and safety click apply for full job details
