Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Our client, a leading Inbound DMC based in the heart of London, is seeking a highly organised and customer-focused individual to join their dynamic team as a Full-time FIT Reservations Supervisor . As the FIT Reservations Supervisor , you will be the driving force behind the smooth operation of our reservations department. You will manage a team of dedicated reservation agents, providing guidance, training, and support to ensure they deliver the highest standards of customer service. Your strong leadership skills and attention to detail will be essential in optimising workflows, identifying areas for improvement, and implementing effective strategies to enhance the overall customer experience. Duties Include : Oversee the day-to-day operations of the FIT Reservations department, ensuring efficient and effective delivery of services Manage and mentor a team of reservation agents, providing guidance, training, and support to enhance their performance and professional development Collaborate with other departments, such as Sales and Operations, to ensure seamless communication and coordination of reservations Identify areas for process improvement and implement effective strategies to optimise workflows and enhance the customer experience Serve as the primary point of contact for clients, responding to inquiries, addressing concerns, and maintaining strong relationships Analyse reservations data and generate reports to track key performance indicators and inform decision-making Ensure compliance with company policies, procedures, and industry regulations Our client is seeking : Experience within a Hotel - Reservations or DMC / Travel Supervisor role Strong leadership and management skills, with the ability to effectively lead and motivate a team Excellent communication and interpersonal skills, with the ability to interact with clients and colleagues at all levels Solid customer service background with a professional approach to client relations. Competent with Microsoft Office. Familiarity with Tourplan NX is an advantage but not essential. If you believe you have the necessary qualifications and skills to excel in this role, we encourage you to apply through our website using the application form provided. We look forward to hearing from you and the opportunity to discuss how you can contribute to the success of our client's business.
May 02, 2026
Full time
Our client, a leading Inbound DMC based in the heart of London, is seeking a highly organised and customer-focused individual to join their dynamic team as a Full-time FIT Reservations Supervisor . As the FIT Reservations Supervisor , you will be the driving force behind the smooth operation of our reservations department. You will manage a team of dedicated reservation agents, providing guidance, training, and support to ensure they deliver the highest standards of customer service. Your strong leadership skills and attention to detail will be essential in optimising workflows, identifying areas for improvement, and implementing effective strategies to enhance the overall customer experience. Duties Include : Oversee the day-to-day operations of the FIT Reservations department, ensuring efficient and effective delivery of services Manage and mentor a team of reservation agents, providing guidance, training, and support to enhance their performance and professional development Collaborate with other departments, such as Sales and Operations, to ensure seamless communication and coordination of reservations Identify areas for process improvement and implement effective strategies to optimise workflows and enhance the customer experience Serve as the primary point of contact for clients, responding to inquiries, addressing concerns, and maintaining strong relationships Analyse reservations data and generate reports to track key performance indicators and inform decision-making Ensure compliance with company policies, procedures, and industry regulations Our client is seeking : Experience within a Hotel - Reservations or DMC / Travel Supervisor role Strong leadership and management skills, with the ability to effectively lead and motivate a team Excellent communication and interpersonal skills, with the ability to interact with clients and colleagues at all levels Solid customer service background with a professional approach to client relations. Competent with Microsoft Office. Familiarity with Tourplan NX is an advantage but not essential. If you believe you have the necessary qualifications and skills to excel in this role, we encourage you to apply through our website using the application form provided. We look forward to hearing from you and the opportunity to discuss how you can contribute to the success of our client's business.
We have an opportunity for a Contracts Manager - Mechanical and Electrical to join our team. This role will be based in Wembley, twice a week with travel to other sites, covering London & Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working & onsite. This pivotal role will oversee replacement, servicing, maintenance, and small project works, ensuring systems are safe, compliant, and operating efficiently. You will play a key role in delivering a high-quality, value-for-money service for our customers. About the Role Lead the management of contracts for assigned mechanical and electrical systems, ensuring safe, compliant, and value-for-money service delivery. Maintain up-to-date knowledge of statutory legislation, British Standards, and guidance (including SFG20), ensuring full compliance with all safety obligations. Monitor contractor performance against specifications and KPIs, chair review meetings, and drive continuous improvement where required. Manage budgets, forecasting, spend control, and authorise payments and contract variations as appropriate. Support procurement activities to ensure contracts are awarded in line with organisational requirements. Analyse repairs data and emerging trends to inform planned works and long-term maintenance strategies. Act as a key point of contact for contractors, customers, and stakeholders, resolving operational matters and keeping customers informed of planned works. Investigate complaints and mechanical-related incidents or emergencies, implementing robust processes to ensure effective resolution and learning. Develop and oversee structured audit and inspection programmes, maintaining accurate electronic compliance records from inception to closure. Build and maintain effective working relationships across teams, contractors, and partners to support successful delivery of SNG's objectives. To Be Successful in This Role Hold a Level 3 NVQ Diploma in Mechanical Engineering Maintenance and Repair (or equivalent experience). Demonstrate strong technical knowledge of M&E systems, safety requirements, and commercial contract management. Have experience managing third-party suppliers and delivering large-scale M&E testing programmes. Possess a sound understanding of current building regulations and Health & Safety legislation, including CDM. Be confident interpreting and applying legislative and regulatory documents. Show strong financial awareness, with the ability to plan, track, and forecast budgets to ensure value for money and mitigate risk. Maintain accurate project and compliance records from inception through to completion. Be an effective communicator with strong interpersonal skills, able to influence, challenge, and represent the organisation professionally. Demonstrate good working knowledge of Microsoft Office (Word, Excel, Outlook). Have strong organisational and time management skills, with the ability to manage competing priorities and work to deadlines under pressure. Be a collaborative team player with integrity and a commitment to continuous learning. Be willing to work in the office and travel between sites as required.
May 02, 2026
Full time
We have an opportunity for a Contracts Manager - Mechanical and Electrical to join our team. This role will be based in Wembley, twice a week with travel to other sites, covering London & Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working & onsite. This pivotal role will oversee replacement, servicing, maintenance, and small project works, ensuring systems are safe, compliant, and operating efficiently. You will play a key role in delivering a high-quality, value-for-money service for our customers. About the Role Lead the management of contracts for assigned mechanical and electrical systems, ensuring safe, compliant, and value-for-money service delivery. Maintain up-to-date knowledge of statutory legislation, British Standards, and guidance (including SFG20), ensuring full compliance with all safety obligations. Monitor contractor performance against specifications and KPIs, chair review meetings, and drive continuous improvement where required. Manage budgets, forecasting, spend control, and authorise payments and contract variations as appropriate. Support procurement activities to ensure contracts are awarded in line with organisational requirements. Analyse repairs data and emerging trends to inform planned works and long-term maintenance strategies. Act as a key point of contact for contractors, customers, and stakeholders, resolving operational matters and keeping customers informed of planned works. Investigate complaints and mechanical-related incidents or emergencies, implementing robust processes to ensure effective resolution and learning. Develop and oversee structured audit and inspection programmes, maintaining accurate electronic compliance records from inception to closure. Build and maintain effective working relationships across teams, contractors, and partners to support successful delivery of SNG's objectives. To Be Successful in This Role Hold a Level 3 NVQ Diploma in Mechanical Engineering Maintenance and Repair (or equivalent experience). Demonstrate strong technical knowledge of M&E systems, safety requirements, and commercial contract management. Have experience managing third-party suppliers and delivering large-scale M&E testing programmes. Possess a sound understanding of current building regulations and Health & Safety legislation, including CDM. Be confident interpreting and applying legislative and regulatory documents. Show strong financial awareness, with the ability to plan, track, and forecast budgets to ensure value for money and mitigate risk. Maintain accurate project and compliance records from inception through to completion. Be an effective communicator with strong interpersonal skills, able to influence, challenge, and represent the organisation professionally. Demonstrate good working knowledge of Microsoft Office (Word, Excel, Outlook). Have strong organisational and time management skills, with the ability to manage competing priorities and work to deadlines under pressure. Be a collaborative team player with integrity and a commitment to continuous learning. Be willing to work in the office and travel between sites as required.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Maintenance Engineer Key Information: Location: Pontardulais Salary: £38,000-£43,000 Shifts: 4 on, 4 off Sector: Production Join a Leading Manufacturer at the Cutting Edge of Innovation Step into a recognised manufacturing company near Pontardulais that truly values its people and embraces innovation at every turn. Here, commitment to quality and efficiency goes hand in hand with a genuine focus on supporting and developing the team. With ongoing investment in the latest technology and processes, the working environment is fast-paced and dynamic-no two days are alike, keeping things fresh and engaging. The company prides itself on creating a welcoming and inclusive culture where everyone's ideas matter. Whether it's continuous improvement, maintaining top-notch health and safety standards, or nurturing the next generation of talent, collaboration and teamwork lie at the heart of everything. You'll find plenty of opportunities to learn, grow, and stretch your skills through training and hands-on experience with cutting-edge equipment. If you're after a forward-thinking employer who'll back your professional growth and help you take your engineering career further than you thought possible, this company could be the perfect place to make your mark. This is what you'll be doing as a Maintenance Engineer As a Maintenance Engineer, you'll play a vital role in ensuring smooth operations across high-volume production lines: Perform both preventative and reactive maintenance on a wide range of modern machinery, including precision cutters, conveyor belts, vacuum sealers. Quickly diagnose and resolve electrical and mechanical faults to minimise downtime and maintain production targets under pressure. Work collaboratively with production and engineering teams to drive continuous improvement and suggest practical upgrades to equipment and processes. Anticipate problems before they arise, helping to improve system reliability and prevent recurring issues. Ensure compliance with health and safety practices, contributing to a safe and productive workplace. This is what you'll bring to the team Bring your expertise as a Maintenance Engineer and join a team that values curiosity, initiative, and continuous learning: Experience in maintaining high-volume production lines is a plus, but not essential. A passion for troubleshooting and a methodical approach when working under pressure and to tight deadlines. Eagerness to learn and adapt as you tackle new and ever-evolving machinery and technologies. A proactive mindset - improving processes, not just fixing problems. Team spirit and strong communication skills for collaborating closely with colleagues across departments. This is what you'll get in return We offer a rewarding and supportive work environment designed to help you grow: Competitive salary: £38,000-£43,000 4 on, 4 off shift pattern for excellent work/life balance Access to state-of-the-art tools and equipment On-site support, guidance, and comprehensive training Opportunity to work alongside skilled engineers in a forward-thinking company Are you up to the challenge? Are you the Maintenance Engineer we're looking for? Please get in touch today with engineering specialist recruiter, Jacob Purcell Please apply with a CV and feel free to include a cover letter outlining why you're perfect for the role. We also have a referral scheme so if you know of someone who would be great for the role please get in touch. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
May 02, 2026
Full time
Maintenance Engineer Key Information: Location: Pontardulais Salary: £38,000-£43,000 Shifts: 4 on, 4 off Sector: Production Join a Leading Manufacturer at the Cutting Edge of Innovation Step into a recognised manufacturing company near Pontardulais that truly values its people and embraces innovation at every turn. Here, commitment to quality and efficiency goes hand in hand with a genuine focus on supporting and developing the team. With ongoing investment in the latest technology and processes, the working environment is fast-paced and dynamic-no two days are alike, keeping things fresh and engaging. The company prides itself on creating a welcoming and inclusive culture where everyone's ideas matter. Whether it's continuous improvement, maintaining top-notch health and safety standards, or nurturing the next generation of talent, collaboration and teamwork lie at the heart of everything. You'll find plenty of opportunities to learn, grow, and stretch your skills through training and hands-on experience with cutting-edge equipment. If you're after a forward-thinking employer who'll back your professional growth and help you take your engineering career further than you thought possible, this company could be the perfect place to make your mark. This is what you'll be doing as a Maintenance Engineer As a Maintenance Engineer, you'll play a vital role in ensuring smooth operations across high-volume production lines: Perform both preventative and reactive maintenance on a wide range of modern machinery, including precision cutters, conveyor belts, vacuum sealers. Quickly diagnose and resolve electrical and mechanical faults to minimise downtime and maintain production targets under pressure. Work collaboratively with production and engineering teams to drive continuous improvement and suggest practical upgrades to equipment and processes. Anticipate problems before they arise, helping to improve system reliability and prevent recurring issues. Ensure compliance with health and safety practices, contributing to a safe and productive workplace. This is what you'll bring to the team Bring your expertise as a Maintenance Engineer and join a team that values curiosity, initiative, and continuous learning: Experience in maintaining high-volume production lines is a plus, but not essential. A passion for troubleshooting and a methodical approach when working under pressure and to tight deadlines. Eagerness to learn and adapt as you tackle new and ever-evolving machinery and technologies. A proactive mindset - improving processes, not just fixing problems. Team spirit and strong communication skills for collaborating closely with colleagues across departments. This is what you'll get in return We offer a rewarding and supportive work environment designed to help you grow: Competitive salary: £38,000-£43,000 4 on, 4 off shift pattern for excellent work/life balance Access to state-of-the-art tools and equipment On-site support, guidance, and comprehensive training Opportunity to work alongside skilled engineers in a forward-thinking company Are you up to the challenge? Are you the Maintenance Engineer we're looking for? Please get in touch today with engineering specialist recruiter, Jacob Purcell Please apply with a CV and feel free to include a cover letter outlining why you're perfect for the role. We also have a referral scheme so if you know of someone who would be great for the role please get in touch. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Job Title: Nuclear Commissioning Project Leader - Electrical (Reactor) Location: Barrow-In-Furness, onsite Salary: Negotiable depending on experience You're expected to have completed 12 months in role prior to applying for an advertised vacancy and you should also discuss the internal opportunity with your line manager to ensure sustained business continuity and to further support your career development. We know there may be exceptional individual circumstances that impact this, in the first instance please discuss this with your line manager . If you don't feel you can talk to your line manager , you can contact your HRBP. PLEASE NOTE: Should you be invited for interview; you acknowledge that the Recruitment team will contact you and your line manager regarding your application for this opportunity. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering advanced, technology-led defence, aerospace and security solutions, shaping a safer future for all of us. From the depths of the ocean to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you will be doing: In this role, you will lead the planning and delivery of electrical commissioning activities across a defined test section, ensuring alignment with wider Test & Commissioning (T&C) programme objectives . You will take ownership of commissioning strategy execution, driving performance against time, cost, and quality targets. You will support and lead a team of commissioning engineers, providing technical direction, oversight, and coaching within a complex nuclear environment. Working closely with the Reactor Test Group (RTG), you will authorise test documentation and ensure all commissioning activities are conducted safely and in compliance with regulatory and company standards. Core duties: Drive the delivery of test and commissioning plans in line with programme milestones Lead and support a team of nuclear electrical commissioning engineers Support the Reactor Test Group (RTG), including authorisation of test documentation Act as Authorised Person within the Permit to Work system Review and approve engineering outputs and technical documentation Plan and manage commissioning programmes across complex systems Embed Learning from Experience (LFE) to improve safety, quality, and delivery Coordinate with stakeholders to ensure safe and compliant execution of commissioning activities Essential Skills: Degree, HNC/HND in an engineering discipline or equivalent experience Strong understanding of nuclear systems and associated testing and commissioning activities Knowledge of submarine systems and their operation Experience working within nuclear, COMAH, or similarly highly regulated environments Proven ability to plan and deliver test and commissioning programmes Experience leading , mentoring, and developing teams in complex engineering environments Familiarity with Learning from Experience (LFE) principles and continuous improvement practices The RTS Commissioning Team: Working within the Reactor Test Section (RTS) Commissioning Team, you will lead the planning and delivery of commissioning activities across major engineering systems and platform assemblies. You will manage a large and diverse team of commissioning engineers, bringing together a wide range of technical skills to deliver a complex and unique project of national importance. This role provides the opportunity to influence commissioning strategy, drive continuous improvement, and contribute to the successful delivery of critical submarine systems. Relocation support packages are available across all Submarines roles, subject to eligibility criteria. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We welcome applications from all suitably qualified people and encourage discussion of reasonable adjustments where needed. Please be aware that many roles at BAE Systems are subject to security and export control restrictions. Applicants must meet Baseline Personnel Security Standard, and many roles require higher levels of National Security Vetting, including 5-10 years continuous UK residency depending on the role . Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. Lifelong learning, meaningful work, and a supportive culture enable you to grow with confidence . You'll be recognised for your contribution and supported with rewards that matter most to you. Closing Date: 7th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications. If you are interested, please apply as early as possible.
May 02, 2026
Full time
Job Title: Nuclear Commissioning Project Leader - Electrical (Reactor) Location: Barrow-In-Furness, onsite Salary: Negotiable depending on experience You're expected to have completed 12 months in role prior to applying for an advertised vacancy and you should also discuss the internal opportunity with your line manager to ensure sustained business continuity and to further support your career development. We know there may be exceptional individual circumstances that impact this, in the first instance please discuss this with your line manager . If you don't feel you can talk to your line manager , you can contact your HRBP. PLEASE NOTE: Should you be invited for interview; you acknowledge that the Recruitment team will contact you and your line manager regarding your application for this opportunity. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering advanced, technology-led defence, aerospace and security solutions, shaping a safer future for all of us. From the depths of the ocean to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you will be doing: In this role, you will lead the planning and delivery of electrical commissioning activities across a defined test section, ensuring alignment with wider Test & Commissioning (T&C) programme objectives . You will take ownership of commissioning strategy execution, driving performance against time, cost, and quality targets. You will support and lead a team of commissioning engineers, providing technical direction, oversight, and coaching within a complex nuclear environment. Working closely with the Reactor Test Group (RTG), you will authorise test documentation and ensure all commissioning activities are conducted safely and in compliance with regulatory and company standards. Core duties: Drive the delivery of test and commissioning plans in line with programme milestones Lead and support a team of nuclear electrical commissioning engineers Support the Reactor Test Group (RTG), including authorisation of test documentation Act as Authorised Person within the Permit to Work system Review and approve engineering outputs and technical documentation Plan and manage commissioning programmes across complex systems Embed Learning from Experience (LFE) to improve safety, quality, and delivery Coordinate with stakeholders to ensure safe and compliant execution of commissioning activities Essential Skills: Degree, HNC/HND in an engineering discipline or equivalent experience Strong understanding of nuclear systems and associated testing and commissioning activities Knowledge of submarine systems and their operation Experience working within nuclear, COMAH, or similarly highly regulated environments Proven ability to plan and deliver test and commissioning programmes Experience leading , mentoring, and developing teams in complex engineering environments Familiarity with Learning from Experience (LFE) principles and continuous improvement practices The RTS Commissioning Team: Working within the Reactor Test Section (RTS) Commissioning Team, you will lead the planning and delivery of commissioning activities across major engineering systems and platform assemblies. You will manage a large and diverse team of commissioning engineers, bringing together a wide range of technical skills to deliver a complex and unique project of national importance. This role provides the opportunity to influence commissioning strategy, drive continuous improvement, and contribute to the successful delivery of critical submarine systems. Relocation support packages are available across all Submarines roles, subject to eligibility criteria. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We welcome applications from all suitably qualified people and encourage discussion of reasonable adjustments where needed. Please be aware that many roles at BAE Systems are subject to security and export control restrictions. Applicants must meet Baseline Personnel Security Standard, and many roles require higher levels of National Security Vetting, including 5-10 years continuous UK residency depending on the role . Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. Lifelong learning, meaningful work, and a supportive culture enable you to grow with confidence . You'll be recognised for your contribution and supported with rewards that matter most to you. Closing Date: 7th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications. If you are interested, please apply as early as possible.
Retail Trainer (Apprenticeships) - 3 Days per Week (0.6 FTE) Home Based - Somerset / Bristol / Exeter Patch Ideal locations: Taunton, South Bristol, Bridgwater, Weston-super-Mare - Salary: £29,064 pro rata (£17,438 for 0.6) + mileage (45ppm) Permanent 3 days per week FIND is partnering with one of the UK's leading apprenticeship training providers, an established national organisation supporting thousands of learners across the UK. They deliver programmes for some of the UK's best-known retail brands including Co-op, JD Sports, Sainsbury's, Waitrose, John Lewis, Dunelm, Asda and more. This is a fantastic opportunity for an experienced retail leader looking to step away from store operations and into a rewarding training career. No previous training or assessing experience is required - full support and qualifications provided. The Role As a Retail Trainer , you'll coach and support apprentices completing Retail programmes across Levels 2-4. You'll use your retail leadership experience to develop learners working in real retail environments across supermarkets, fashion, homeware, sports and high street brands. This is a home-based field role covering: Somerset Bristol Occasional travel to Exeter Candidates should ideally have good access to the M5. Working Pattern 3 days per week (0.6 contract) Days can be flexible, but must be the same set days each week Excellent opportunity for candidates seeking work-life balance or part-time flexibility Key Responsibilities Coach and assess retail apprentices in the workplace and remotely Carry out learner reviews and progress meetings Deliver engaging coaching linked to real retail operations Support learners to achieve and complete on time Build relationships with employer managers Maintain accurate learner records and compliance paperwork About You Essential: Management experience in retail (Store Manager, Assistant Manager, Deputy Manager, Area Support etc.) OR Strong supervisory experience with clear leadership capability Background in any retail environment, including: Supermarkets Fashion Sports retail Homeware High street retail Passion for developing people Strong communication and organisation skills Full UK driving licence and access to own vehicle No training experience needed If you've managed teams in retail and enjoy coaching others, full support can be provided to move into training. What's on Offer £29,064 pro rata (£17,438 for 3 days) + mileage (45ppm) Fully funded training qualifications Home based role with regional travel Established learner caseload Opportunity to grow to full time in future if learner numbers increase Strong benefits package and career development Apply Now If you're an experienced retail leader looking for a better work-life balance and a chance to develop others, we'd love to hear from you.
May 02, 2026
Full time
Retail Trainer (Apprenticeships) - 3 Days per Week (0.6 FTE) Home Based - Somerset / Bristol / Exeter Patch Ideal locations: Taunton, South Bristol, Bridgwater, Weston-super-Mare - Salary: £29,064 pro rata (£17,438 for 0.6) + mileage (45ppm) Permanent 3 days per week FIND is partnering with one of the UK's leading apprenticeship training providers, an established national organisation supporting thousands of learners across the UK. They deliver programmes for some of the UK's best-known retail brands including Co-op, JD Sports, Sainsbury's, Waitrose, John Lewis, Dunelm, Asda and more. This is a fantastic opportunity for an experienced retail leader looking to step away from store operations and into a rewarding training career. No previous training or assessing experience is required - full support and qualifications provided. The Role As a Retail Trainer , you'll coach and support apprentices completing Retail programmes across Levels 2-4. You'll use your retail leadership experience to develop learners working in real retail environments across supermarkets, fashion, homeware, sports and high street brands. This is a home-based field role covering: Somerset Bristol Occasional travel to Exeter Candidates should ideally have good access to the M5. Working Pattern 3 days per week (0.6 contract) Days can be flexible, but must be the same set days each week Excellent opportunity for candidates seeking work-life balance or part-time flexibility Key Responsibilities Coach and assess retail apprentices in the workplace and remotely Carry out learner reviews and progress meetings Deliver engaging coaching linked to real retail operations Support learners to achieve and complete on time Build relationships with employer managers Maintain accurate learner records and compliance paperwork About You Essential: Management experience in retail (Store Manager, Assistant Manager, Deputy Manager, Area Support etc.) OR Strong supervisory experience with clear leadership capability Background in any retail environment, including: Supermarkets Fashion Sports retail Homeware High street retail Passion for developing people Strong communication and organisation skills Full UK driving licence and access to own vehicle No training experience needed If you've managed teams in retail and enjoy coaching others, full support can be provided to move into training. What's on Offer £29,064 pro rata (£17,438 for 3 days) + mileage (45ppm) Fully funded training qualifications Home based role with regional travel Established learner caseload Opportunity to grow to full time in future if learner numbers increase Strong benefits package and career development Apply Now If you're an experienced retail leader looking for a better work-life balance and a chance to develop others, we'd love to hear from you.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Job Title: Lead Mechanical Design Engineer Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: As a Lead Engineer within the SSNA Platform Mechanical Integrated Delivery Team (IDT), you will play a key leadership role in delivering engineering scope across a complex and fast-paced submarine programme. You'll take ownership of multiple systems, provide technical assurance, and collaborate across disciplines to drive delivery forward. Leading the delivery of assigned engineering scope, ensuring quality and timely outputs across design, integration, and qualification Overseeing technical ownership of several mechanical systems, ensuring compliance with system requirements and effective collaboration across interface areas Producing engineering artifacts, including documentation, calculations and performing simulation/analysis Managing task allocation and progress tracking through structured tools (Jira/Confluence), ensuring alignment with programme milestones, cost, and schedule expectations Coaching and supporting engineers at all levels - from graduates to senior professionals - to grow technical capability and confidence Working closely with peers, suppliers, and wider functional stakeholders to resolve issues and maintain delivery momentum Reviewing technical documentation, supporting hazard assessments, and managing change control with sound engineering judgement Proactively identifying and addressing shortfalls in delivery, documentation or process - embedding a culture of openness, improvement, and accountability Your skills and experiences: We're looking for someone who can confidently lead engineering work packages while mentoring others and contributing to a collaborative delivery culture. You should have: A proven track record of delivering complex mechanical or multi-disciplinary engineering tasks in a regulated environment Experience mentoring or coaching engineers to support technical and professional growth Excellent communication and influencing skills, with the confidence to lead conversations, challenge constructively, and build strong working relationships The ability to collaborate effectively across engineering, project, safety, ILS and supply chain functions Familiarity with task and documentation management tools such as Jira and Confluence Working toward or already professionally registered (CEng strongly preferred) A STEM-related degree (or equivalent experience) with strong foundations in systems thinking and platform-level integration Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Platform Mechanical team: You'll join the Platform Mechanical Integrated Delivery Team - a dynamic, collaborative engineering group working at the forefront of submarine platform development. The team brings together engineers from across disciplines, career levels, and partner organisations to deliver critical mechanical capability. Through close engagement with suppliers, systems engineers, and programme stakeholders, you'll play a central role in shaping high-integrity technical solutions, supporting team development, and ensuring delivery remains aligned with the wider programme plan and budget. We have multiple roles available & will be offering positions within the following disciplines; Air Purification & Atmosphere Monitoring, Trim & Compensation, Hydraulics, Air Movement & HVAC, and Cooling. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 12th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Lead Mechanical Design Engineer Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: As a Lead Engineer within the SSNA Platform Mechanical Integrated Delivery Team (IDT), you will play a key leadership role in delivering engineering scope across a complex and fast-paced submarine programme. You'll take ownership of multiple systems, provide technical assurance, and collaborate across disciplines to drive delivery forward. Leading the delivery of assigned engineering scope, ensuring quality and timely outputs across design, integration, and qualification Overseeing technical ownership of several mechanical systems, ensuring compliance with system requirements and effective collaboration across interface areas Producing engineering artifacts, including documentation, calculations and performing simulation/analysis Managing task allocation and progress tracking through structured tools (Jira/Confluence), ensuring alignment with programme milestones, cost, and schedule expectations Coaching and supporting engineers at all levels - from graduates to senior professionals - to grow technical capability and confidence Working closely with peers, suppliers, and wider functional stakeholders to resolve issues and maintain delivery momentum Reviewing technical documentation, supporting hazard assessments, and managing change control with sound engineering judgement Proactively identifying and addressing shortfalls in delivery, documentation or process - embedding a culture of openness, improvement, and accountability Your skills and experiences: We're looking for someone who can confidently lead engineering work packages while mentoring others and contributing to a collaborative delivery culture. You should have: A proven track record of delivering complex mechanical or multi-disciplinary engineering tasks in a regulated environment Experience mentoring or coaching engineers to support technical and professional growth Excellent communication and influencing skills, with the confidence to lead conversations, challenge constructively, and build strong working relationships The ability to collaborate effectively across engineering, project, safety, ILS and supply chain functions Familiarity with task and documentation management tools such as Jira and Confluence Working toward or already professionally registered (CEng strongly preferred) A STEM-related degree (or equivalent experience) with strong foundations in systems thinking and platform-level integration Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Platform Mechanical team: You'll join the Platform Mechanical Integrated Delivery Team - a dynamic, collaborative engineering group working at the forefront of submarine platform development. The team brings together engineers from across disciplines, career levels, and partner organisations to deliver critical mechanical capability. Through close engagement with suppliers, systems engineers, and programme stakeholders, you'll play a central role in shaping high-integrity technical solutions, supporting team development, and ensuring delivery remains aligned with the wider programme plan and budget. We have multiple roles available & will be offering positions within the following disciplines; Air Purification & Atmosphere Monitoring, Trim & Compensation, Hydraulics, Air Movement & HVAC, and Cooling. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 12th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Retail Floor Planner Location: Plymouth, Devon Position: Permanent, Full-time Hours: Monday Friday, 08:45am 17:30pm gap personnel are recruiting on behalf of a leading UK retailer for a dynamic and detail-oriented Retail Floor Planner to join their Head Office team in Plymouth. This is an exciting opportunity to be part of a fast-growing, people-focused business with a strong national presence and ambitious expansion plans. About the Role As a Retail Floor Planner, you will play a key role in designing and delivering detailed store layouts for both new and existing locations. Using AutoCAD, you ll work closely with buyers, analysts, and fellow planners to create efficient and commercially effective merchandising plans that support seasonal trading and business objectives. Reporting to the Floor Planning Manager, you ll be part of a collaborative team responsible for producing layouts for major trading periods throughout the year, while ensuring all store plan documentation is accurate, consistent, and up to date. Key Responsibilities Develop precise and commercially effective store layout plans using AutoCAD for new store openings, refits, and seasonal updates Collaborate with buyers and analysts to align layouts with trading priorities and merchandising strategies Maintain accurate records and documentation, ensuring version control and audit compliance Review, update, and amend layout plans in response to business needs and performance insights Manage workload effectively to meet deadlines and maintain high-quality output Skills & Experience Previous experience in a retail or commercial environment Strong attention to detail with a structured, analytical approach Proficient in Microsoft Office and Windows systems Experience using AutoCAD or similar design software Self-motivated, proactive, and able to work both independently and as part of a team Excellent communication skills, both written and verbal Flexible, adaptable, and able to manage multiple priorities in a fast-paced environment What s on Offer Competitive salary Pension scheme Long service awards Employee discount Cycle to work scheme If you're a motivated planner with a passion for retail layout and design, this could be the perfect next step in your career. Apply today with gap personnel to find out more.
May 02, 2026
Full time
Retail Floor Planner Location: Plymouth, Devon Position: Permanent, Full-time Hours: Monday Friday, 08:45am 17:30pm gap personnel are recruiting on behalf of a leading UK retailer for a dynamic and detail-oriented Retail Floor Planner to join their Head Office team in Plymouth. This is an exciting opportunity to be part of a fast-growing, people-focused business with a strong national presence and ambitious expansion plans. About the Role As a Retail Floor Planner, you will play a key role in designing and delivering detailed store layouts for both new and existing locations. Using AutoCAD, you ll work closely with buyers, analysts, and fellow planners to create efficient and commercially effective merchandising plans that support seasonal trading and business objectives. Reporting to the Floor Planning Manager, you ll be part of a collaborative team responsible for producing layouts for major trading periods throughout the year, while ensuring all store plan documentation is accurate, consistent, and up to date. Key Responsibilities Develop precise and commercially effective store layout plans using AutoCAD for new store openings, refits, and seasonal updates Collaborate with buyers and analysts to align layouts with trading priorities and merchandising strategies Maintain accurate records and documentation, ensuring version control and audit compliance Review, update, and amend layout plans in response to business needs and performance insights Manage workload effectively to meet deadlines and maintain high-quality output Skills & Experience Previous experience in a retail or commercial environment Strong attention to detail with a structured, analytical approach Proficient in Microsoft Office and Windows systems Experience using AutoCAD or similar design software Self-motivated, proactive, and able to work both independently and as part of a team Excellent communication skills, both written and verbal Flexible, adaptable, and able to manage multiple priorities in a fast-paced environment What s on Offer Competitive salary Pension scheme Long service awards Employee discount Cycle to work scheme If you're a motivated planner with a passion for retail layout and design, this could be the perfect next step in your career. Apply today with gap personnel to find out more.
Job Title: Lead Mechanical Design Engineer Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: As a Lead Engineer within the SSNA Platform Mechanical Integrated Delivery Team (IDT), you will play a key leadership role in delivering engineering scope across a complex and fast-paced submarine programme. You'll take ownership of multiple systems, provide technical assurance, and collaborate across disciplines to drive delivery forward. Leading the delivery of assigned engineering scope, ensuring quality and timely outputs across design, integration, and qualification Overseeing technical ownership of several mechanical systems, ensuring compliance with system requirements and effective collaboration across interface areas Producing engineering artifacts, including documentation, calculations and performing simulation/analysis Managing task allocation and progress tracking through structured tools (Jira/Confluence), ensuring alignment with programme milestones, cost, and schedule expectations Coaching and supporting engineers at all levels - from graduates to senior professionals - to grow technical capability and confidence Working closely with peers, suppliers, and wider functional stakeholders to resolve issues and maintain delivery momentum Reviewing technical documentation, supporting hazard assessments, and managing change control with sound engineering judgement Proactively identifying and addressing shortfalls in delivery, documentation or process - embedding a culture of openness, improvement, and accountability Your skills and experiences: We're looking for someone who can confidently lead engineering work packages while mentoring others and contributing to a collaborative delivery culture. You should have: A proven track record of delivering complex mechanical or multi-disciplinary engineering tasks in a regulated environment Experience mentoring or coaching engineers to support technical and professional growth Excellent communication and influencing skills, with the confidence to lead conversations, challenge constructively, and build strong working relationships The ability to collaborate effectively across engineering, project, safety, ILS and supply chain functions Familiarity with task and documentation management tools such as Jira and Confluence Working toward or already professionally registered (CEng strongly preferred) A STEM-related degree (or equivalent experience) with strong foundations in systems thinking and platform-level integration Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Platform Mechanical team: You'll join the Platform Mechanical Integrated Delivery Team - a dynamic, collaborative engineering group working at the forefront of submarine platform development. The team brings together engineers from across disciplines, career levels, and partner organisations to deliver critical mechanical capability. Through close engagement with suppliers, systems engineers, and programme stakeholders, you'll play a central role in shaping high-integrity technical solutions, supporting team development, and ensuring delivery remains aligned with the wider programme plan and budget. We have multiple roles available & will be offering positions within the following disciplines; Air Purification & Atmosphere Monitoring, Trim & Compensation, Hydraulics, Air Movement & HVAC, and Cooling. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 12th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Lead Mechanical Design Engineer Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: As a Lead Engineer within the SSNA Platform Mechanical Integrated Delivery Team (IDT), you will play a key leadership role in delivering engineering scope across a complex and fast-paced submarine programme. You'll take ownership of multiple systems, provide technical assurance, and collaborate across disciplines to drive delivery forward. Leading the delivery of assigned engineering scope, ensuring quality and timely outputs across design, integration, and qualification Overseeing technical ownership of several mechanical systems, ensuring compliance with system requirements and effective collaboration across interface areas Producing engineering artifacts, including documentation, calculations and performing simulation/analysis Managing task allocation and progress tracking through structured tools (Jira/Confluence), ensuring alignment with programme milestones, cost, and schedule expectations Coaching and supporting engineers at all levels - from graduates to senior professionals - to grow technical capability and confidence Working closely with peers, suppliers, and wider functional stakeholders to resolve issues and maintain delivery momentum Reviewing technical documentation, supporting hazard assessments, and managing change control with sound engineering judgement Proactively identifying and addressing shortfalls in delivery, documentation or process - embedding a culture of openness, improvement, and accountability Your skills and experiences: We're looking for someone who can confidently lead engineering work packages while mentoring others and contributing to a collaborative delivery culture. You should have: A proven track record of delivering complex mechanical or multi-disciplinary engineering tasks in a regulated environment Experience mentoring or coaching engineers to support technical and professional growth Excellent communication and influencing skills, with the confidence to lead conversations, challenge constructively, and build strong working relationships The ability to collaborate effectively across engineering, project, safety, ILS and supply chain functions Familiarity with task and documentation management tools such as Jira and Confluence Working toward or already professionally registered (CEng strongly preferred) A STEM-related degree (or equivalent experience) with strong foundations in systems thinking and platform-level integration Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Platform Mechanical team: You'll join the Platform Mechanical Integrated Delivery Team - a dynamic, collaborative engineering group working at the forefront of submarine platform development. The team brings together engineers from across disciplines, career levels, and partner organisations to deliver critical mechanical capability. Through close engagement with suppliers, systems engineers, and programme stakeholders, you'll play a central role in shaping high-integrity technical solutions, supporting team development, and ensuring delivery remains aligned with the wider programme plan and budget. We have multiple roles available & will be offering positions within the following disciplines; Air Purification & Atmosphere Monitoring, Trim & Compensation, Hydraulics, Air Movement & HVAC, and Cooling. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 12th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Supplier Quality & Compliance Manager (SCQM) Aerospace 12-Month Fixed Term Contract Manchester Salary: £65,000 We are looking for an experienced Supplier Quality & Compliance Manager (SCQM) to join an aerospace organisation on a 12-month fixed-term contract. This role will ensure supplier compliance, quality assurance, and regulatory adherence across a complex supply chain. Key responsibilities include: Managing supplier quality and compliance activities Conducting supplier audits and driving corrective actions Ensuring compliance with AS9100, EASA/CAA and customer requirements Acting as the quality interface between suppliers and internal teams About you: Proven supplier quality experience in aerospace or a regulated industry Strong knowledge of AS9100 / ISO 9001 Confident working with suppliers and leading quality investigations Contract: 12-month FTC Salary: £65k If this sounds of interest, please do send me your CV Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
May 02, 2026
Full time
Supplier Quality & Compliance Manager (SCQM) Aerospace 12-Month Fixed Term Contract Manchester Salary: £65,000 We are looking for an experienced Supplier Quality & Compliance Manager (SCQM) to join an aerospace organisation on a 12-month fixed-term contract. This role will ensure supplier compliance, quality assurance, and regulatory adherence across a complex supply chain. Key responsibilities include: Managing supplier quality and compliance activities Conducting supplier audits and driving corrective actions Ensuring compliance with AS9100, EASA/CAA and customer requirements Acting as the quality interface between suppliers and internal teams About you: Proven supplier quality experience in aerospace or a regulated industry Strong knowledge of AS9100 / ISO 9001 Confident working with suppliers and leading quality investigations Contract: 12-month FTC Salary: £65k If this sounds of interest, please do send me your CV Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
CRM Project Lead Salary: circa £30,000 subject to experience Location: Islington Job Type: Fixed term, part time for one year based on 2.5 days per week. Currently hybrid: remote and office based. Closing date for applications: 18 May 2026. Applications should include a cover letter and CV and should be emailed with the subject labelled CRM Project Manager to Immediate start or as soon as possible. Working from the office initially, with an expectation that you will work from home and office as directed. A laptop will be provided. More information on CIAT can be found at . The CRM Project Lead will be responsible for overseeing the day-to-day operation of the Institute's CRM system, ensuring that it is functioning to the requirements of the Institute's processes, and ensure the smooth running of the CRM so that it is working across all departments. The role will focus on completing outstanding implementations, helping to resolve issues, assisting the improvement of data quality, and supporting the operational use of the system, alongside delivering Phase Two of the project, including integration with the CIAT website, working closely with the Web & Digital Executive. This is a hands-on role, combining project delivery with operational oversight to ensure the CRM supports membership services effectively and provides reliability to the Institute's data. The postholder will play a key role in streamlining procedures, improving ways of working, and identifying practical and innovative solutions that align processes across departments. The CRM has been running for 12 months, and the immediate priority is to complete outstanding elements, ensure data accuracy, and embed the system into day-to-day operational use. The Institute is looking for someone with: proven experience in CRM implementation, optimisation, or recovery projects, ideally within a membership organisation, not-for-profit, or professional body; strong working knowledge of a Microsoft Dynamic CRM system with the ability to work hands-on within the system (within the remit of our provider service agreement); experience in data management and cleansing, and improving data quality; demonstrable experience in supplier coordination and ensuring delivery against agreed outcomes; strong organisational and problem-solving skills, with a focus on practical delivery; ability to work across departments and build effective working relationships; strong communication skills, with the ability to translate technical issues into clear, practical actions and; a proactive approach, with the ability to identify inefficiencies and suggest improvements. Personal attributes Highly organised, methodical, and delivery focused. Confident and constructive in managing complex supplier relationships. Collaborative and pragmatic, with the ability to work across multiple teams. Comfortable operating with limited internal project capacity while maintaining momentum and clarity. Main duties Lead the delivery of the outstanding items from the original functional specification to be completed and fit for operational use. Work directly within the CRM system to configure, test, validate, and resolve issues, ensuring practical delivery rather than relying solely on suppliers. Take the lead to ensure data quality, structure, and accuracy, including identifying and resolving data inconsistencies is reliable and usable across all departments. Oversee resolution of outstanding data migration issues and ensure ongoing data integrity, compliance, and usability. Act as the primary point of contact with our CRM supplier managing delivery, remaining hours, and ensuring value is achieved from supplier input. Develop and manage a clear and practical delivery plan, identifying what work can be completed in-house and what requires external support from Bluelight. Support and coordinate the delivery of Phase Two, including integration between the CIAT website and CRM system, Work closely with departments to review, streamline, and standardise CRM-related processes, ensuring consistent and efficient ways of working across the Institute. Identify opportunities to improve workflows, reduce duplication, and introduce more effective and innovative ways of working, ensuring alignment across departments. Support the development of joined-up processes between teams, particularly where CRM data, reporting, and communications intersect. Act as a central point of contact for CRM-related queries, supporting staff in resolving day-to-day issues and improving system adoption. Provide practical training and guidance to staff to ensure effective use of the system in daily operations. Develop simple, clear reporting outputs and dashboards to support departmental needs and decision-making. Provide regular, concise updates on progress, risks, and delivery against key actions. Ensure appropriate documentation, system knowledge transfer, and post-implementation support arrangements are in place. Identify lessons learned and contribute to improving approaches for future systems and digital projects across the Institute. Effective May 2026
May 02, 2026
Seasonal
CRM Project Lead Salary: circa £30,000 subject to experience Location: Islington Job Type: Fixed term, part time for one year based on 2.5 days per week. Currently hybrid: remote and office based. Closing date for applications: 18 May 2026. Applications should include a cover letter and CV and should be emailed with the subject labelled CRM Project Manager to Immediate start or as soon as possible. Working from the office initially, with an expectation that you will work from home and office as directed. A laptop will be provided. More information on CIAT can be found at . The CRM Project Lead will be responsible for overseeing the day-to-day operation of the Institute's CRM system, ensuring that it is functioning to the requirements of the Institute's processes, and ensure the smooth running of the CRM so that it is working across all departments. The role will focus on completing outstanding implementations, helping to resolve issues, assisting the improvement of data quality, and supporting the operational use of the system, alongside delivering Phase Two of the project, including integration with the CIAT website, working closely with the Web & Digital Executive. This is a hands-on role, combining project delivery with operational oversight to ensure the CRM supports membership services effectively and provides reliability to the Institute's data. The postholder will play a key role in streamlining procedures, improving ways of working, and identifying practical and innovative solutions that align processes across departments. The CRM has been running for 12 months, and the immediate priority is to complete outstanding elements, ensure data accuracy, and embed the system into day-to-day operational use. The Institute is looking for someone with: proven experience in CRM implementation, optimisation, or recovery projects, ideally within a membership organisation, not-for-profit, or professional body; strong working knowledge of a Microsoft Dynamic CRM system with the ability to work hands-on within the system (within the remit of our provider service agreement); experience in data management and cleansing, and improving data quality; demonstrable experience in supplier coordination and ensuring delivery against agreed outcomes; strong organisational and problem-solving skills, with a focus on practical delivery; ability to work across departments and build effective working relationships; strong communication skills, with the ability to translate technical issues into clear, practical actions and; a proactive approach, with the ability to identify inefficiencies and suggest improvements. Personal attributes Highly organised, methodical, and delivery focused. Confident and constructive in managing complex supplier relationships. Collaborative and pragmatic, with the ability to work across multiple teams. Comfortable operating with limited internal project capacity while maintaining momentum and clarity. Main duties Lead the delivery of the outstanding items from the original functional specification to be completed and fit for operational use. Work directly within the CRM system to configure, test, validate, and resolve issues, ensuring practical delivery rather than relying solely on suppliers. Take the lead to ensure data quality, structure, and accuracy, including identifying and resolving data inconsistencies is reliable and usable across all departments. Oversee resolution of outstanding data migration issues and ensure ongoing data integrity, compliance, and usability. Act as the primary point of contact with our CRM supplier managing delivery, remaining hours, and ensuring value is achieved from supplier input. Develop and manage a clear and practical delivery plan, identifying what work can be completed in-house and what requires external support from Bluelight. Support and coordinate the delivery of Phase Two, including integration between the CIAT website and CRM system, Work closely with departments to review, streamline, and standardise CRM-related processes, ensuring consistent and efficient ways of working across the Institute. Identify opportunities to improve workflows, reduce duplication, and introduce more effective and innovative ways of working, ensuring alignment across departments. Support the development of joined-up processes between teams, particularly where CRM data, reporting, and communications intersect. Act as a central point of contact for CRM-related queries, supporting staff in resolving day-to-day issues and improving system adoption. Provide practical training and guidance to staff to ensure effective use of the system in daily operations. Develop simple, clear reporting outputs and dashboards to support departmental needs and decision-making. Provide regular, concise updates on progress, risks, and delivery against key actions. Ensure appropriate documentation, system knowledge transfer, and post-implementation support arrangements are in place. Identify lessons learned and contribute to improving approaches for future systems and digital projects across the Institute. Effective May 2026
Gleeson Recruitment Group
Ross-on-wye, Herefordshire
An established national compliance services provider is seeking an experienced Service Delivery Director to lead and optimise its UK-wide water hygiene service operations. The role offers the opportunity to take full accountability for service performance, operational efficiency and customer satisfaction across a large, geographically dispersed workforce supporting blue-chip and public sector clients. This is a hybrid role requiring a presence in their head office based in Ross-on-Wye and national travel to sites as required. The Role Reporting into a senior operations leadership position, the Service Delivery Director will be responsible for the organisation, leadership and performance of national service delivery and centralised scheduling functions. The role oversees a workforce of 300+ technicians, risk assessors and remedial teams, delivering in excess of 12,000 planned compliance visits per month across healthcare, facilities management, local authority and commercial environments. Key to success will be the ability to balance strategic leadership with hands-on operational control in a fast-paced, regulated setting. Responsibilities: Lead national service delivery and centralised scheduling functions Drive operational efficiency, productivity and margin improvement Oversee workforce planning, engineer deployment and scheduling accuracy Partner with regional leadership to ensure consistent, compliant service delivery Act as a senior escalation point for key clients and contracts Support tenders, mobilisations and commercial initiatives Ensure health, safety, quality and regulatory compliance across operations Develop and report KPIs to senior leadership and board level Lead continuous improvement and digital transformation initiatives Person Specification The successful candidate will be a commercially minded, people-focused leader with strong experience delivering complex field-based services within a regulated environment. Senior leadership experience in service delivery, operations or compliance Background in water hygiene/ water treatment or a similar background (FM, Maintenance etc) Proven management of large, multi-site field service teams (200+ engineers) Strong understanding of compliance, legislation and risk management Experience working with major, multi-site clients (healthcare, FM, public sector or commercial) Strong financial and operational decision-making capability Rewards & Benefits Salary up to £65,000 dependent on experience Company car or car allowance Pension and healthcare benefits 25 days annual leave plus bank holidays Long-term development opportunities within a growing national organisation Performance-related bonus At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
May 02, 2026
Full time
An established national compliance services provider is seeking an experienced Service Delivery Director to lead and optimise its UK-wide water hygiene service operations. The role offers the opportunity to take full accountability for service performance, operational efficiency and customer satisfaction across a large, geographically dispersed workforce supporting blue-chip and public sector clients. This is a hybrid role requiring a presence in their head office based in Ross-on-Wye and national travel to sites as required. The Role Reporting into a senior operations leadership position, the Service Delivery Director will be responsible for the organisation, leadership and performance of national service delivery and centralised scheduling functions. The role oversees a workforce of 300+ technicians, risk assessors and remedial teams, delivering in excess of 12,000 planned compliance visits per month across healthcare, facilities management, local authority and commercial environments. Key to success will be the ability to balance strategic leadership with hands-on operational control in a fast-paced, regulated setting. Responsibilities: Lead national service delivery and centralised scheduling functions Drive operational efficiency, productivity and margin improvement Oversee workforce planning, engineer deployment and scheduling accuracy Partner with regional leadership to ensure consistent, compliant service delivery Act as a senior escalation point for key clients and contracts Support tenders, mobilisations and commercial initiatives Ensure health, safety, quality and regulatory compliance across operations Develop and report KPIs to senior leadership and board level Lead continuous improvement and digital transformation initiatives Person Specification The successful candidate will be a commercially minded, people-focused leader with strong experience delivering complex field-based services within a regulated environment. Senior leadership experience in service delivery, operations or compliance Background in water hygiene/ water treatment or a similar background (FM, Maintenance etc) Proven management of large, multi-site field service teams (200+ engineers) Strong understanding of compliance, legislation and risk management Experience working with major, multi-site clients (healthcare, FM, public sector or commercial) Strong financial and operational decision-making capability Rewards & Benefits Salary up to £65,000 dependent on experience Company car or car allowance Pension and healthcare benefits 25 days annual leave plus bank holidays Long-term development opportunities within a growing national organisation Performance-related bonus At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
We are a growing movement of people with lived experience, working together to change how recovery is understood, supported and delivered - not just in communities, but across whole systems. Over the past few years, we've built something powerful: a recovery community of over 2,000 people, a voice that is being heard and a model that is influencing how services are designed. Now, we are stepping into our next chapter. Following the resignation of our Chair, we are looking for a new Chair of Trustees, someone who doesn't just want to oversee a charity, but who wants to help lead a movement. We are also recruiting new Trustees who bring expertise, perspective and energy. We are looking for people who are willing to challenge, support and help us go further. This is not about maintaining the status quo. This is about helping us push boundaries, shift power, and continue building something that genuinely changes lives. If you think you have the experience, skills and commitment for a role on our Board, we would love to hear from you. Chair of Trustees ABOUT THE ROLE Yes, governance matters. Yes, structure matters. But this role is about more than agendas and compliance. As Chair, you will help hold the space between grassroots energy and strategic leadership, ensuring we stay true to our values while continuing to grow, influence and evolve. You will work closely with the CEO, not just as oversight, but as a trusted partner, offering support, challenge and perspective as the organisation navigates growth, complexity and opportunity. You will lead a Board that reflects our ambition: thoughtful, committed, and not afraid to ask difficult questions. Most importantly, you will help ensure that lived experience remains at the heart of everything we do, not as a token, but as a driving force for change. WHO WE ARE LOOKING FOR We are not looking for someone who simply wants to "give back" from a distance. We are looking for someone who: Understands the power of lived experience, whether personally or professionally Is comfortable operating in a space that is evolving, sometimes messy, and full of energy Can balance governance with humanity Is willing to challenge constructively and be challenged in return Believes that systems can and should change You will bring experience of Chairing a charity, but more importantly, you will bring curiosity, humility and a genuine commitment to our mission. Trustee Opportunities ROLE OF A TRUSTEE Alongside the Chair, we are also seeking to strengthen our Board through the recruitment of new Trustees.We are particularly interested in individuals with experience in one or more of the following areas: Legal Financial / Accountancy Governance Fundraising & Income Generation Networks / Partnerships Trustees will: Contribute to strategic direction and decision-making Ensure effective governance and oversight Monitor financial performance and organisational risk Act as ambassadors for the organisation Support the CEO and senior team through insight and expertise WE'RE LOOKING FOR : Professional knowledge Real-world perspective Honest challenge A willingness to listen and learn You don't need to have been a Trustee before. But you do need to care and be ready to contribute. Time commitment: Quarterly Board meetings, plus occasional additional meetings and preparation time. The Chair role will require additional time. How to Apply If you are interested in applying for the role of Chair or Trustee, please send: A copy of your CV A short cover letter outlining your interest and suitability Details of two referees Send applications to: For more information about the roles, please take a look at our application pack.
May 02, 2026
Full time
We are a growing movement of people with lived experience, working together to change how recovery is understood, supported and delivered - not just in communities, but across whole systems. Over the past few years, we've built something powerful: a recovery community of over 2,000 people, a voice that is being heard and a model that is influencing how services are designed. Now, we are stepping into our next chapter. Following the resignation of our Chair, we are looking for a new Chair of Trustees, someone who doesn't just want to oversee a charity, but who wants to help lead a movement. We are also recruiting new Trustees who bring expertise, perspective and energy. We are looking for people who are willing to challenge, support and help us go further. This is not about maintaining the status quo. This is about helping us push boundaries, shift power, and continue building something that genuinely changes lives. If you think you have the experience, skills and commitment for a role on our Board, we would love to hear from you. Chair of Trustees ABOUT THE ROLE Yes, governance matters. Yes, structure matters. But this role is about more than agendas and compliance. As Chair, you will help hold the space between grassroots energy and strategic leadership, ensuring we stay true to our values while continuing to grow, influence and evolve. You will work closely with the CEO, not just as oversight, but as a trusted partner, offering support, challenge and perspective as the organisation navigates growth, complexity and opportunity. You will lead a Board that reflects our ambition: thoughtful, committed, and not afraid to ask difficult questions. Most importantly, you will help ensure that lived experience remains at the heart of everything we do, not as a token, but as a driving force for change. WHO WE ARE LOOKING FOR We are not looking for someone who simply wants to "give back" from a distance. We are looking for someone who: Understands the power of lived experience, whether personally or professionally Is comfortable operating in a space that is evolving, sometimes messy, and full of energy Can balance governance with humanity Is willing to challenge constructively and be challenged in return Believes that systems can and should change You will bring experience of Chairing a charity, but more importantly, you will bring curiosity, humility and a genuine commitment to our mission. Trustee Opportunities ROLE OF A TRUSTEE Alongside the Chair, we are also seeking to strengthen our Board through the recruitment of new Trustees.We are particularly interested in individuals with experience in one or more of the following areas: Legal Financial / Accountancy Governance Fundraising & Income Generation Networks / Partnerships Trustees will: Contribute to strategic direction and decision-making Ensure effective governance and oversight Monitor financial performance and organisational risk Act as ambassadors for the organisation Support the CEO and senior team through insight and expertise WE'RE LOOKING FOR : Professional knowledge Real-world perspective Honest challenge A willingness to listen and learn You don't need to have been a Trustee before. But you do need to care and be ready to contribute. Time commitment: Quarterly Board meetings, plus occasional additional meetings and preparation time. The Chair role will require additional time. How to Apply If you are interested in applying for the role of Chair or Trustee, please send: A copy of your CV A short cover letter outlining your interest and suitability Details of two referees Send applications to: For more information about the roles, please take a look at our application pack.
Job Title: Estates Manager (Temporary)Location: ShrewsburyContract Type: Temporary Are you ready to take the reins and make a real impact in a vibrant and dynamic environment? If you have a passion for managing estates and a knack for problem-solving, we want to hear from you! Join our team in Shrewsbury as a Temporary Estates Manager and be part of something special! What You'll Do: As our Estates Manager, you will oversee the day-to-day operations of our estate with energy and enthusiasm. Your responsibilities will include: Managing Property Operations: Ensure all properties are maintained to the highest standards, fostering a welcoming and safe environment for all. Team Leadership: Inspire and lead a dedicated team, promoting a culture of excellence and collaboration.Budget Management: Oversee budgets and financial plans, ensuring resources are allocated effectively.Stakeholder Engagement: Build positive relationships with tenants, clients, and contractors to enhance satisfaction and community spirit.Compliance and Safety: Ensure all operations adhere to health and safety regulations, maintaining compliance and reducing risks. Who You Are: We are looking for an enthusiastic individual who thrives in a fast-paced environment! You should bring: Proven experience in estates or property management.Excellent leadership and communication skills.Strong organizational abilities and attention to detail.A proactive approach to problem-solving and decision-making.Familiarity with health and safety regulations in property management. Why Join Us?This is more than just a job; it's an opportunity to grow your career while making a difference. Here are just a few reasons to join our team: Dynamic Work Environment: Work in a lively atmosphere where your ideas are valued and your contributions make an impact!Supportive Team: Join a collaborative group that believes in teamwork and continuous improvement.Flexible Work Hours: Enjoy a temporary role that allows for flexibility while you manage exciting projects!Competitive Pay: We offer attractive compensation to reflect your expertise and efforts. Join us in Shrewsbury and help us create exceptional living and working spaces that inspire and enhance the lives of our community. We can't wait to meet you! Your adventure awaits-apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 02, 2026
Seasonal
Job Title: Estates Manager (Temporary)Location: ShrewsburyContract Type: Temporary Are you ready to take the reins and make a real impact in a vibrant and dynamic environment? If you have a passion for managing estates and a knack for problem-solving, we want to hear from you! Join our team in Shrewsbury as a Temporary Estates Manager and be part of something special! What You'll Do: As our Estates Manager, you will oversee the day-to-day operations of our estate with energy and enthusiasm. Your responsibilities will include: Managing Property Operations: Ensure all properties are maintained to the highest standards, fostering a welcoming and safe environment for all. Team Leadership: Inspire and lead a dedicated team, promoting a culture of excellence and collaboration.Budget Management: Oversee budgets and financial plans, ensuring resources are allocated effectively.Stakeholder Engagement: Build positive relationships with tenants, clients, and contractors to enhance satisfaction and community spirit.Compliance and Safety: Ensure all operations adhere to health and safety regulations, maintaining compliance and reducing risks. Who You Are: We are looking for an enthusiastic individual who thrives in a fast-paced environment! You should bring: Proven experience in estates or property management.Excellent leadership and communication skills.Strong organizational abilities and attention to detail.A proactive approach to problem-solving and decision-making.Familiarity with health and safety regulations in property management. Why Join Us?This is more than just a job; it's an opportunity to grow your career while making a difference. Here are just a few reasons to join our team: Dynamic Work Environment: Work in a lively atmosphere where your ideas are valued and your contributions make an impact!Supportive Team: Join a collaborative group that believes in teamwork and continuous improvement.Flexible Work Hours: Enjoy a temporary role that allows for flexibility while you manage exciting projects!Competitive Pay: We offer attractive compensation to reflect your expertise and efforts. Join us in Shrewsbury and help us create exceptional living and working spaces that inspire and enhance the lives of our community. We can't wait to meet you! Your adventure awaits-apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons BDO's Corporate Tax practice sits at the heart of our Tax function and plays an important role in the wider business. Our team works collaboratively with others across BDO, offering clients in the UK and overseas expert advice and solutions that help them overcome their challenges. If you're looking for exposure and the chance to make an impact, you're looking in the right place Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Role Overview This role will provide Tax compliance and advisory services to a wide range of corporate and owner managed clients. The primary responsibility will be to deal with all matters relating to the management of a portfolio of clients. You will also provide assistance to Director/Partners in both client work and in the management of the group and on occasions the practice. Will be involved in special assignments on an ad hoc basis. A key part of the role requires the individual to actively seek, and keep the Partner informed about, any new business opportunities arising on existing and new clients. Responsibilities To act as a key point of contact within the firm for the client, together with the Senior Manager/Partner. This will involve responding quickly to, as well as anticipating, client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided, and maintaining regular contact with clients There will be an expectation that you will take full responsibility for project delivery on their portfolio Manage a portfolio of clients including control of billings and cash collection within the firms criteria Review of work prepared by more junior members of staff Liaise with HMRC To ensure assignments are completed within agreed budgets and keep client/Partner informed of overruns and plan staff assignments in order to give an appropriate spread of experience Ensure that the firm's quality control procedures are adhered to including second partner review Identify risk and technical matters, as well as selling opportunities, to the Partner/ Senior Manager/Manager, whilst exercising judgement within agreed parameters. Requirements Educated to degree level, and/or CTA and/or ACA qualified or equivalent Guide and supervise less experienced colleagues. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Take personal responsibility for own decisions and actions and those of others. Lead projects of limited scale or complexity You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 02, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons BDO's Corporate Tax practice sits at the heart of our Tax function and plays an important role in the wider business. Our team works collaboratively with others across BDO, offering clients in the UK and overseas expert advice and solutions that help them overcome their challenges. If you're looking for exposure and the chance to make an impact, you're looking in the right place Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Role Overview This role will provide Tax compliance and advisory services to a wide range of corporate and owner managed clients. The primary responsibility will be to deal with all matters relating to the management of a portfolio of clients. You will also provide assistance to Director/Partners in both client work and in the management of the group and on occasions the practice. Will be involved in special assignments on an ad hoc basis. A key part of the role requires the individual to actively seek, and keep the Partner informed about, any new business opportunities arising on existing and new clients. Responsibilities To act as a key point of contact within the firm for the client, together with the Senior Manager/Partner. This will involve responding quickly to, as well as anticipating, client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided, and maintaining regular contact with clients There will be an expectation that you will take full responsibility for project delivery on their portfolio Manage a portfolio of clients including control of billings and cash collection within the firms criteria Review of work prepared by more junior members of staff Liaise with HMRC To ensure assignments are completed within agreed budgets and keep client/Partner informed of overruns and plan staff assignments in order to give an appropriate spread of experience Ensure that the firm's quality control procedures are adhered to including second partner review Identify risk and technical matters, as well as selling opportunities, to the Partner/ Senior Manager/Manager, whilst exercising judgement within agreed parameters. Requirements Educated to degree level, and/or CTA and/or ACA qualified or equivalent Guide and supervise less experienced colleagues. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Take personal responsibility for own decisions and actions and those of others. Lead projects of limited scale or complexity You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
