Job Title: Head of Safeguarding Location: Colchester United Football Club Reports To: Academy Manager & Senior Safeguarding Manager Contract Type: Full-time, Permanent Salary: Competitive, based on experience Job Purpose: The Head of Safeguarding is the Club s Designated Safeguarding Officer and will be responsible for developing, implementing, and managing the safeguarding strategy across all levels of the club, ensuring the safety and welfare of children, young people, and vulnerable adults involved in club activities. This role will promote a culture of safeguarding throughout the club, ensuring compliance with statutory obligations and football governing body regulations. Key Responsibilities: Safeguarding Strategy and Policy Development: Develop and implement comprehensive safeguarding policies and procedures in line with EFL, FA, and statutory requirements. In conjunction with the Senior Safeguarding Manager, lead on the creation and delivery of a club-wide safeguarding strategy that promotes best practices, continuous improvement, and a culture of safety. Compliance and Reporting: Ensure the club meets all legal, regulatory, and EFL safeguarding standards, including regular audits and assessments. Maintain accurate records of all safeguarding concerns, incidents, and referrals, ensuring timely and confidential reporting to relevant authorities. Maintain the Club s Single Central Record. Liaise with the Lead Academy Administrator to ensure all safeguarding documentation and paperwork is completed on player registration and staff induction. Prepare regular reports for senior management and the Board of Directors on safeguarding matters, including any risks, trends, or areas for improvement. Education and Training: Develop and deliver regular safeguarding training and awareness programs for all staff, volunteers, players, and relevant stakeholders. Ensure all employees and volunteers are aware of and adhere to the club s safeguarding policies and procedures. Case Management and Support: As the Club s Lead Disclosure Officer, act as the primary point of contact for all safeguarding concerns and allegations, providing guidance, support, and advice to staff, players, and stakeholders. Lead on managing and investigating safeguarding incidents in line with club policy and statutory guidance. Liaise with external agencies, such as social services and law enforcement, as required. Stakeholder Engagement: Work closely with internal and external stakeholders, including the FA, EFL, local authorities, and community organizations, to promote best practices in safeguarding. Act as the club s representative on safeguarding matters, attending relevant meetings, conferences, and workshops. Risk Management: Identify and assess safeguarding risks within the club s activities and implement strategies to mitigate these risks. Conduct regular safeguarding audits, including risk assessments for activities involving children and vulnerable adults. Qualifications and Experience: Essential: Experience in a senior safeguarding role, ideally within a sports organization or similar setting. Strong knowledge of current safeguarding legislation, regulations, and best practices, including the FA s Safeguarding Children Policy. Proven experience in managing and investigating safeguarding incidents and concerns. Experience in delivering training and educational programs related to safeguarding. Ability to manage sensitive and confidential information with integrity and discretion. Desirable: Professional qualification in safeguarding, social work, education, or a related field. Experience working within football or another professional sports environment. Knowledge of EFL and FA safeguarding frameworks and procedures. Skills and Attributes: Strong leadership and interpersonal skills, with the ability to build relationships and work collaboratively with a wide range of stakeholders. Excellent communication skills, both written and verbal, with the ability to present complex information clearly and concisely. High level of organizational skills, with the ability to manage multiple priorities and deadlines. Empathetic, approachable, and able to handle sensitive situations with tact and professionalism. Commitment to promoting a culture of safeguarding and welfare across all club activities. Additional Requirements: Enhanced DBS (Disclosure and Barring Service) check. Flexibility to work evenings and weekends as required, including attendance at home and away matches. Full & Clean UK driving licence. Working Hours: 40 hours per week Need to be flexible to accommodate different needs at different times to support players, parents, schools and staff. All staff must be aware of all safeguarding and equity and diversity issues, along with all academy and club policies, rules and regulations. We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. We are an equal opportunities employer and welcome applications from all sections of the community.
May 11, 2026
Contractor
Job Title: Head of Safeguarding Location: Colchester United Football Club Reports To: Academy Manager & Senior Safeguarding Manager Contract Type: Full-time, Permanent Salary: Competitive, based on experience Job Purpose: The Head of Safeguarding is the Club s Designated Safeguarding Officer and will be responsible for developing, implementing, and managing the safeguarding strategy across all levels of the club, ensuring the safety and welfare of children, young people, and vulnerable adults involved in club activities. This role will promote a culture of safeguarding throughout the club, ensuring compliance with statutory obligations and football governing body regulations. Key Responsibilities: Safeguarding Strategy and Policy Development: Develop and implement comprehensive safeguarding policies and procedures in line with EFL, FA, and statutory requirements. In conjunction with the Senior Safeguarding Manager, lead on the creation and delivery of a club-wide safeguarding strategy that promotes best practices, continuous improvement, and a culture of safety. Compliance and Reporting: Ensure the club meets all legal, regulatory, and EFL safeguarding standards, including regular audits and assessments. Maintain accurate records of all safeguarding concerns, incidents, and referrals, ensuring timely and confidential reporting to relevant authorities. Maintain the Club s Single Central Record. Liaise with the Lead Academy Administrator to ensure all safeguarding documentation and paperwork is completed on player registration and staff induction. Prepare regular reports for senior management and the Board of Directors on safeguarding matters, including any risks, trends, or areas for improvement. Education and Training: Develop and deliver regular safeguarding training and awareness programs for all staff, volunteers, players, and relevant stakeholders. Ensure all employees and volunteers are aware of and adhere to the club s safeguarding policies and procedures. Case Management and Support: As the Club s Lead Disclosure Officer, act as the primary point of contact for all safeguarding concerns and allegations, providing guidance, support, and advice to staff, players, and stakeholders. Lead on managing and investigating safeguarding incidents in line with club policy and statutory guidance. Liaise with external agencies, such as social services and law enforcement, as required. Stakeholder Engagement: Work closely with internal and external stakeholders, including the FA, EFL, local authorities, and community organizations, to promote best practices in safeguarding. Act as the club s representative on safeguarding matters, attending relevant meetings, conferences, and workshops. Risk Management: Identify and assess safeguarding risks within the club s activities and implement strategies to mitigate these risks. Conduct regular safeguarding audits, including risk assessments for activities involving children and vulnerable adults. Qualifications and Experience: Essential: Experience in a senior safeguarding role, ideally within a sports organization or similar setting. Strong knowledge of current safeguarding legislation, regulations, and best practices, including the FA s Safeguarding Children Policy. Proven experience in managing and investigating safeguarding incidents and concerns. Experience in delivering training and educational programs related to safeguarding. Ability to manage sensitive and confidential information with integrity and discretion. Desirable: Professional qualification in safeguarding, social work, education, or a related field. Experience working within football or another professional sports environment. Knowledge of EFL and FA safeguarding frameworks and procedures. Skills and Attributes: Strong leadership and interpersonal skills, with the ability to build relationships and work collaboratively with a wide range of stakeholders. Excellent communication skills, both written and verbal, with the ability to present complex information clearly and concisely. High level of organizational skills, with the ability to manage multiple priorities and deadlines. Empathetic, approachable, and able to handle sensitive situations with tact and professionalism. Commitment to promoting a culture of safeguarding and welfare across all club activities. Additional Requirements: Enhanced DBS (Disclosure and Barring Service) check. Flexibility to work evenings and weekends as required, including attendance at home and away matches. Full & Clean UK driving licence. Working Hours: 40 hours per week Need to be flexible to accommodate different needs at different times to support players, parents, schools and staff. All staff must be aware of all safeguarding and equity and diversity issues, along with all academy and club policies, rules and regulations. We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. We are an equal opportunities employer and welcome applications from all sections of the community.
Job Title: SHEQ Co-ordinator Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Established in 1981, Bulkhaul Ltd is one of the world's leading independent ISO tank operators, a global leader in the transportation of bulk liquids and gases with representation in more than 150 countries worldwide. We have built a reputation of operational excellence delivering high-quality exceptional services and are committed to the highest standards of safety, quality, and environmental responsibility. As part of our continued growth, we are seeking a proactive and knowledgeable SHEQ Officer to support the implementation, development and continuous improvement of our Safety, Health, Environment, Quality and Security practices. Role: We are looking for an individual who can demonstrate commitment to their values and business goals as well as being flexible, innovative and team focused. This is a hands-on, multi-faceted position that requires a proactive and organised individual with a strong understanding of SHEQ principles. You will be supporting the SHEQ Manager ensuring our high standards in Health & Safety, environmental impact and quality management for the business are consistently met and continuously improved through best practice whilst maintaining certification & compliance in accordance with ISO 9001, 14001 & 45001. Roles and Responsibilities: Provide support to the SHEQ Manager Conduct regular safety audits, workplace inspections, and risk assessments across all departments. Managing & maintaining the company's SHEQ controls and policies in accordance with ISO 9001, 14001 & 45001 standardisation requirements. Monitor and report on SHEQ performance metrics and contribute to departmental improvement plans. Deliver safety inductions and training to promote a strong safety culture. Review & draft company Risk Assessments, Procedures, Policies & Processes. Provide updates to senior managers around SHEQ issues. Identify trends in relation to business behaviours and practices. Ensure compliance with all relevant SHEQ legislation, company policies and procedures. Review and assess ISO audit reports and oversee corrective actions with SHEQ Manager. Assist in customer complaint investigations & corrective actions. Required Experience: Minimum of 2 years' experience in a SHEQ role or in a similar capacity Strong working knowledge of UK SHEQ legislation and best practice. NEBOSH General Certificate (essential); Fire Safety or Environmental qualification (desirable). ISO 9001/14001/45001 experience. Conducting internal/external audits. Conducting risk assessments. Excellent communication and interpersonal skills, with the ability to influence and advise professionally at all levels. Accurate and professional written skills. Microsoft Office skills including competency in Excel, Word, Power Point, and a willingness to learn and adopt modern technologies. Encourages an environment where continuous improvement is paramount. What We Offer: Various Pension Schemes. Employee assistance and wellbeing program Private Health Cover, with access to a Digital GP. Death in Service Benefit. 25 days holiday per annum plus all statutory bank holidays. Annual Pay review. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security. Secure onsite parking. Own transport is recommended due to location (public transport services are available). Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and contribute to a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Candidates with the relevant experience or job titles of: H&S Advisor, Health and Safety Officer, EHS Advisor, Environmental Safety Officer, Senior SHEQ Officer, NEBOSH, SHEQ Advisor, Health and Safety Officer will also be considered for this role.
May 11, 2026
Full time
Job Title: SHEQ Co-ordinator Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Established in 1981, Bulkhaul Ltd is one of the world's leading independent ISO tank operators, a global leader in the transportation of bulk liquids and gases with representation in more than 150 countries worldwide. We have built a reputation of operational excellence delivering high-quality exceptional services and are committed to the highest standards of safety, quality, and environmental responsibility. As part of our continued growth, we are seeking a proactive and knowledgeable SHEQ Officer to support the implementation, development and continuous improvement of our Safety, Health, Environment, Quality and Security practices. Role: We are looking for an individual who can demonstrate commitment to their values and business goals as well as being flexible, innovative and team focused. This is a hands-on, multi-faceted position that requires a proactive and organised individual with a strong understanding of SHEQ principles. You will be supporting the SHEQ Manager ensuring our high standards in Health & Safety, environmental impact and quality management for the business are consistently met and continuously improved through best practice whilst maintaining certification & compliance in accordance with ISO 9001, 14001 & 45001. Roles and Responsibilities: Provide support to the SHEQ Manager Conduct regular safety audits, workplace inspections, and risk assessments across all departments. Managing & maintaining the company's SHEQ controls and policies in accordance with ISO 9001, 14001 & 45001 standardisation requirements. Monitor and report on SHEQ performance metrics and contribute to departmental improvement plans. Deliver safety inductions and training to promote a strong safety culture. Review & draft company Risk Assessments, Procedures, Policies & Processes. Provide updates to senior managers around SHEQ issues. Identify trends in relation to business behaviours and practices. Ensure compliance with all relevant SHEQ legislation, company policies and procedures. Review and assess ISO audit reports and oversee corrective actions with SHEQ Manager. Assist in customer complaint investigations & corrective actions. Required Experience: Minimum of 2 years' experience in a SHEQ role or in a similar capacity Strong working knowledge of UK SHEQ legislation and best practice. NEBOSH General Certificate (essential); Fire Safety or Environmental qualification (desirable). ISO 9001/14001/45001 experience. Conducting internal/external audits. Conducting risk assessments. Excellent communication and interpersonal skills, with the ability to influence and advise professionally at all levels. Accurate and professional written skills. Microsoft Office skills including competency in Excel, Word, Power Point, and a willingness to learn and adopt modern technologies. Encourages an environment where continuous improvement is paramount. What We Offer: Various Pension Schemes. Employee assistance and wellbeing program Private Health Cover, with access to a Digital GP. Death in Service Benefit. 25 days holiday per annum plus all statutory bank holidays. Annual Pay review. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security. Secure onsite parking. Own transport is recommended due to location (public transport services are available). Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and contribute to a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Candidates with the relevant experience or job titles of: H&S Advisor, Health and Safety Officer, EHS Advisor, Environmental Safety Officer, Senior SHEQ Officer, NEBOSH, SHEQ Advisor, Health and Safety Officer will also be considered for this role.
Enjoy flexible working, potential to be extended in the South Birmingham area as a Compliance Contract Officer. This role offers the chance to monitor and supervise various asbestos and water hygiene regulations. You will be working for a well-known housing provider that values not only their tenants but every stakeholder within the business, ensuring attention to detail, collaboration and a com click apply for full job details
May 11, 2026
Seasonal
Enjoy flexible working, potential to be extended in the South Birmingham area as a Compliance Contract Officer. This role offers the chance to monitor and supervise various asbestos and water hygiene regulations. You will be working for a well-known housing provider that values not only their tenants but every stakeholder within the business, ensuring attention to detail, collaboration and a com click apply for full job details
HR Officer (12 Month FTC) Are you an experienced HR professional seeking a rewarding opportunity to make a real impact? This is your chance to join a prestigious educational organisation as an HR Officer for a fixed-term period. You will support all aspects of HR operations, gaining diverse experience in a professional and prestigious environment If you re organised, professional, flexible, and eager to contribute, this role offers a fantastic platform to gain HR experience. HR Officer Responsibilities This position will involve, but will not be limited to: Managing the full employee lifecycle, including onboarding, contracts, and exit procedures to ensure a seamless HR process supporting organisational growth. Assisting with recruitment activities, job adverts, and interview coordination to attract talented candidates aligned with the organisation s values. Supporting employee relations, providing guidance on HR policies, and addressing staff queries to foster a positive workplace culture. Engaging in visa management and compliance, ensuring adherence to UK employment laws and relevant regulations to mitigate risks. Maintaining accurate HR records and handling administrative tasks, primarily paper-based, to support smooth operational workflows. Contributing to HR projects and initiatives, adhering to organisational objectives and promoting best practice principles. HR Officer Rewards Competitive salary between £35,681 and £41,636 per annum, based on experience. 27 days of annual leave plus 8 Bank Holidays Enrolment in a generous pension scheme to secure your future. Free catered lunch, providing convenience and a chance to connect with colleagues. Free parking on site and good public transport links, facilitating easy access. The opportunity to work within an inspiring, purpose-built environment that reflects growth and excellence. A supportive team environment dedicated to your professional development and success. The Company Our client is an established education provider. They focus on the multi-disciplinary study of religion and culture and offer a stunning and impressive setting for work in Oxford. HR Officer Experience Essentials Previous HR experience within education, charity, or cultural sectors would be advantageous. Familiarity with UK employment law and HR best practices. Hands-on experience with recruitment, employee relations, and HR administration. Proficiency in HR management tools, Microsoft Office, and document handling. Strong organisational skills with the ability to prioritise and adapt in a busy environment. Demonstrable excellent communication skills, both written and verbal, with confidence in liaising across all levels. Location This role is fully office-based in Oxford, with excellent public transport links and free parking available on site. Action If you would like to find out more about this excellent opportunity, then please apply online today! We will review and respond to all applications. Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.
May 11, 2026
Contractor
HR Officer (12 Month FTC) Are you an experienced HR professional seeking a rewarding opportunity to make a real impact? This is your chance to join a prestigious educational organisation as an HR Officer for a fixed-term period. You will support all aspects of HR operations, gaining diverse experience in a professional and prestigious environment If you re organised, professional, flexible, and eager to contribute, this role offers a fantastic platform to gain HR experience. HR Officer Responsibilities This position will involve, but will not be limited to: Managing the full employee lifecycle, including onboarding, contracts, and exit procedures to ensure a seamless HR process supporting organisational growth. Assisting with recruitment activities, job adverts, and interview coordination to attract talented candidates aligned with the organisation s values. Supporting employee relations, providing guidance on HR policies, and addressing staff queries to foster a positive workplace culture. Engaging in visa management and compliance, ensuring adherence to UK employment laws and relevant regulations to mitigate risks. Maintaining accurate HR records and handling administrative tasks, primarily paper-based, to support smooth operational workflows. Contributing to HR projects and initiatives, adhering to organisational objectives and promoting best practice principles. HR Officer Rewards Competitive salary between £35,681 and £41,636 per annum, based on experience. 27 days of annual leave plus 8 Bank Holidays Enrolment in a generous pension scheme to secure your future. Free catered lunch, providing convenience and a chance to connect with colleagues. Free parking on site and good public transport links, facilitating easy access. The opportunity to work within an inspiring, purpose-built environment that reflects growth and excellence. A supportive team environment dedicated to your professional development and success. The Company Our client is an established education provider. They focus on the multi-disciplinary study of religion and culture and offer a stunning and impressive setting for work in Oxford. HR Officer Experience Essentials Previous HR experience within education, charity, or cultural sectors would be advantageous. Familiarity with UK employment law and HR best practices. Hands-on experience with recruitment, employee relations, and HR administration. Proficiency in HR management tools, Microsoft Office, and document handling. Strong organisational skills with the ability to prioritise and adapt in a busy environment. Demonstrable excellent communication skills, both written and verbal, with confidence in liaising across all levels. Location This role is fully office-based in Oxford, with excellent public transport links and free parking available on site. Action If you would like to find out more about this excellent opportunity, then please apply online today! We will review and respond to all applications. Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.
Are you detail oriented, proactive, and passionate about supporting the financial operations behind a mission driven organisation? The Finance Officer is a key operational role within the Finance Team, responsible for the day-to-day finance functions, ensuring accurate financial records and robust financial controls. Working closely with the Head of Finance, the Finance Officer will support with month-end processes and operational finance for events. The role will also support the Head of Finance on budgets and forecasting. Roles and Responsibilities Routine Financial Oversight Oversee the accurate recording, processing and coding of all financial transactions, including income, expenditure and journals Perform bank and petty cash reconciliations, balance sheet reconciliations and key control accounts Maintain accruals / prepayments / deferred income /accrued income schedules Maintain oversight of the fixed asset register and depreciation. Responsible for month end up to extended trial balance Monitor day-to-day financial operations including bank accounts and payment processes. Oversee revenue recognition directing for complex contracts / grants Ensure strong financial controls are maintained and adhered to Budgeting, Forecasting & Cash Management Support budget holders with understanding financial performance, variances and reforecasting. Assist with rolling forecasts and cashflow projections. Payroll & HR Finance Administration Run the payroll including: payroll preparation (Xero), HMRC (EPS/FPS) and pension data submission Prepare payroll journals and staff cost reconciliations. Act as first point of contact for payroll queries, escalating complex issues where appropriate. Compliance & Year-End Support Ensure timely and accurate preparation of: VAT returns (quarterly in Xero) Gift Aid claims (monthly in Churchsuite) Support external audit processes as required. Event & Conference Finance Management Manage operational finance processes for New Wine conferences and events, including: Pre-event financial setup and controls On-site cash, card income and banking processes Oversight of finance volunteers on site Ensure timely post-event reconciliation of income and reporting. Liaise with event leaders regarding budgets and financial performance. Support day-to-day finance requirements while on site. Systems, Process Improvement & Controls Maintain and improve finance processes and documentation. Ensure effective use of finance systems Work closely with the Head of Finance on continuous improvement initiatives. Other Duties Respond to finance queries from budget holders Work well with all members of the wider staff team. Attend and sometimes participate in staff prayers and meetings. Undertake other duties as reasonably required within the scope of the role. The above list of job deliverables is open and partial, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Person Specification Essential Skills Strong planning and organisational skills Excellent time-management with the ability to manage multiple priorities under tight deadlines Proactive and self-motivated, with a drive to deliver high-quality results Commitment to high standards, accuracy, and robust financial controls Discretion and professionalism in handling sensitive financial information Essential Experience CCAB part-qualified accountant Experience in financial management, accounting, and budgetary control Strong verbal and written communication skills Proficiency in Microsoft Office, including Excel (advanced), Outlook, Word, and Teams Experience in payroll administration, including workplace pensions Desirable Skills & Experience Experience managing restricted or trust funds Up-to-date and practical VAT knowledge Experience within a faith-based or charity organisation Familiarity with the financial aspects of event operations Personal Attributes Demonstrates a personal Christian faith Fully committed to New Wine s mission and values Application process: Key dates: The application deadline is 9am on Monday 1st June 2026. We may close applications early if strong applicants are received before this time. Shortlisted applicants will be invited by Wednesday 3rd June to online interviews taking place between Monday 8th Tuesday 9th June 2026. Following the online interviews, shortlisted candidates will be invited to a second-stage in-person interview at our London office on Thursday 18th June 2026. If you are unavailable on any of these dates, please let us know when submitting your application. Application: To apply, please submit a cover letter and CV. Please see the full Job Description and all details including Role Particulars, and Why Join Our Team.
May 11, 2026
Full time
Are you detail oriented, proactive, and passionate about supporting the financial operations behind a mission driven organisation? The Finance Officer is a key operational role within the Finance Team, responsible for the day-to-day finance functions, ensuring accurate financial records and robust financial controls. Working closely with the Head of Finance, the Finance Officer will support with month-end processes and operational finance for events. The role will also support the Head of Finance on budgets and forecasting. Roles and Responsibilities Routine Financial Oversight Oversee the accurate recording, processing and coding of all financial transactions, including income, expenditure and journals Perform bank and petty cash reconciliations, balance sheet reconciliations and key control accounts Maintain accruals / prepayments / deferred income /accrued income schedules Maintain oversight of the fixed asset register and depreciation. Responsible for month end up to extended trial balance Monitor day-to-day financial operations including bank accounts and payment processes. Oversee revenue recognition directing for complex contracts / grants Ensure strong financial controls are maintained and adhered to Budgeting, Forecasting & Cash Management Support budget holders with understanding financial performance, variances and reforecasting. Assist with rolling forecasts and cashflow projections. Payroll & HR Finance Administration Run the payroll including: payroll preparation (Xero), HMRC (EPS/FPS) and pension data submission Prepare payroll journals and staff cost reconciliations. Act as first point of contact for payroll queries, escalating complex issues where appropriate. Compliance & Year-End Support Ensure timely and accurate preparation of: VAT returns (quarterly in Xero) Gift Aid claims (monthly in Churchsuite) Support external audit processes as required. Event & Conference Finance Management Manage operational finance processes for New Wine conferences and events, including: Pre-event financial setup and controls On-site cash, card income and banking processes Oversight of finance volunteers on site Ensure timely post-event reconciliation of income and reporting. Liaise with event leaders regarding budgets and financial performance. Support day-to-day finance requirements while on site. Systems, Process Improvement & Controls Maintain and improve finance processes and documentation. Ensure effective use of finance systems Work closely with the Head of Finance on continuous improvement initiatives. Other Duties Respond to finance queries from budget holders Work well with all members of the wider staff team. Attend and sometimes participate in staff prayers and meetings. Undertake other duties as reasonably required within the scope of the role. The above list of job deliverables is open and partial, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Person Specification Essential Skills Strong planning and organisational skills Excellent time-management with the ability to manage multiple priorities under tight deadlines Proactive and self-motivated, with a drive to deliver high-quality results Commitment to high standards, accuracy, and robust financial controls Discretion and professionalism in handling sensitive financial information Essential Experience CCAB part-qualified accountant Experience in financial management, accounting, and budgetary control Strong verbal and written communication skills Proficiency in Microsoft Office, including Excel (advanced), Outlook, Word, and Teams Experience in payroll administration, including workplace pensions Desirable Skills & Experience Experience managing restricted or trust funds Up-to-date and practical VAT knowledge Experience within a faith-based or charity organisation Familiarity with the financial aspects of event operations Personal Attributes Demonstrates a personal Christian faith Fully committed to New Wine s mission and values Application process: Key dates: The application deadline is 9am on Monday 1st June 2026. We may close applications early if strong applicants are received before this time. Shortlisted applicants will be invited by Wednesday 3rd June to online interviews taking place between Monday 8th Tuesday 9th June 2026. Following the online interviews, shortlisted candidates will be invited to a second-stage in-person interview at our London office on Thursday 18th June 2026. If you are unavailable on any of these dates, please let us know when submitting your application. Application: To apply, please submit a cover letter and CV. Please see the full Job Description and all details including Role Particulars, and Why Join Our Team.
This Interim Procurement Officer role based in Leeds requires a skilled professional to support procurement and supply chain activities on a temporary basis. Based in Leeds, the ideal candidate will help streamline processes and ensure efficient management of procurement tasks. Client Details The organisation is a growing organisation who are looking for further support within their procurement team on an interim basis for at least 6 months. This role will require you to have strong stakeholder management experience, end to end sourcing experience & experience managing spend analysis! Description As Interim Procurement Officer, duties will include, however not be limited to: Manage procurement activities and ensure compliance with company policies. Support the supply chain team in identifying cost-saving opportunities. Coordinate with internal stakeholders to fulfil procurement requirements. Assist in the evaluation and selection of suppliers to optimise value. Monitor supplier performance and address any issues promptly. Prepare and maintain accurate procurement documentation and reports. Contribute to the development of procurement strategies and frameworks. Provide support during contract negotiations and renewals. Profile A successful Interim Procurement Officer should have: Experience in procurement and supply chain management. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. A proactive and organised approach to managing tasks and deadlines. Job Offer Competitive daily rate between 300 - 400 per day, inside IR35. Based in Leeds with hybrid working. Temporary position offering flexibility and valuable industry experience. Immediate start on offer!
May 11, 2026
Seasonal
This Interim Procurement Officer role based in Leeds requires a skilled professional to support procurement and supply chain activities on a temporary basis. Based in Leeds, the ideal candidate will help streamline processes and ensure efficient management of procurement tasks. Client Details The organisation is a growing organisation who are looking for further support within their procurement team on an interim basis for at least 6 months. This role will require you to have strong stakeholder management experience, end to end sourcing experience & experience managing spend analysis! Description As Interim Procurement Officer, duties will include, however not be limited to: Manage procurement activities and ensure compliance with company policies. Support the supply chain team in identifying cost-saving opportunities. Coordinate with internal stakeholders to fulfil procurement requirements. Assist in the evaluation and selection of suppliers to optimise value. Monitor supplier performance and address any issues promptly. Prepare and maintain accurate procurement documentation and reports. Contribute to the development of procurement strategies and frameworks. Provide support during contract negotiations and renewals. Profile A successful Interim Procurement Officer should have: Experience in procurement and supply chain management. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. A proactive and organised approach to managing tasks and deadlines. Job Offer Competitive daily rate between 300 - 400 per day, inside IR35. Based in Leeds with hybrid working. Temporary position offering flexibility and valuable industry experience. Immediate start on offer!
Recruitment Coordinator We are seeking an organised, proactive and customer-focused Recruitment Coordinator to join the People Services Team. This role is home-based but there will be a requirement to attend in person team meetings and training on a regular basis within the Preston Area. Position: 6704 Recruitment Coordinator Location: Remote (with regular meetings in the Preston area) Hours: Full time, 37.5 hours per week, Monday - Friday Contract: Permanent Salary: £30,645.00 per annum Closing Date: 07/06/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As a Recruitment Coordinator, you will play a key role in delivering a safe, efficient and compliant recruitment service across the charity. Working closely with the Recruitment Lead and Recruitment Administrator, you will coordinate recruitment activity, support safer recruitment checks, act as a key contact for the ATS and contribute to continuous improvement across recruitment processes. Key tasks include: Manage recruitment activity from advert to onboarding, ensuring compliance with employment legislation, safer recruitment and EDI requirements. Carry out checks on job adverts and recruitment documentation, ensuring accuracy and consistency. Act as a key contact for the Applicant Tracking System (ATS), supporting hiring managers through the recruitment process. Complete pre employment checks, including referencing, Right to Work and DBS checks. Monitor recruitment activity, respond to queries and support continuous improvement across recruitment processes. About You Ideally, you will hold a CIPD level 3 qualification and have an understanding of EDI requirements and the impact on recruitment practices. Experience using an Applicant Tracking System and other HR systems along with creating job adverts and working with job boards/advertising platforms is also beneficial. You will need: Knowledge of employment legislation relating to recruitment processes To be able to interpret policies and procedures and apply them effectively in practice Experience of recruitment processes and onboarding candidates An understanding of Safer Recruitment requirements Good IT skills, able to work with, understand and coach others to use a variety of systems Strong communication skills both verbally and written To be pro-active and solutions focused, able to work without direct supervision Strong organisational skills, able to manage competing demands The ability to build relationships and work with both internal and external stakeholders If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as Recruitment Assistant, Recruitment Administrator, Recruitment Admin, Recruitment Support, Recruitment Officer, HR Assistant, Personnel Assistant, People Assistant. Please note this role is being advertised by NFP People on behalf of our client.
May 11, 2026
Full time
Recruitment Coordinator We are seeking an organised, proactive and customer-focused Recruitment Coordinator to join the People Services Team. This role is home-based but there will be a requirement to attend in person team meetings and training on a regular basis within the Preston Area. Position: 6704 Recruitment Coordinator Location: Remote (with regular meetings in the Preston area) Hours: Full time, 37.5 hours per week, Monday - Friday Contract: Permanent Salary: £30,645.00 per annum Closing Date: 07/06/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As a Recruitment Coordinator, you will play a key role in delivering a safe, efficient and compliant recruitment service across the charity. Working closely with the Recruitment Lead and Recruitment Administrator, you will coordinate recruitment activity, support safer recruitment checks, act as a key contact for the ATS and contribute to continuous improvement across recruitment processes. Key tasks include: Manage recruitment activity from advert to onboarding, ensuring compliance with employment legislation, safer recruitment and EDI requirements. Carry out checks on job adverts and recruitment documentation, ensuring accuracy and consistency. Act as a key contact for the Applicant Tracking System (ATS), supporting hiring managers through the recruitment process. Complete pre employment checks, including referencing, Right to Work and DBS checks. Monitor recruitment activity, respond to queries and support continuous improvement across recruitment processes. About You Ideally, you will hold a CIPD level 3 qualification and have an understanding of EDI requirements and the impact on recruitment practices. Experience using an Applicant Tracking System and other HR systems along with creating job adverts and working with job boards/advertising platforms is also beneficial. You will need: Knowledge of employment legislation relating to recruitment processes To be able to interpret policies and procedures and apply them effectively in practice Experience of recruitment processes and onboarding candidates An understanding of Safer Recruitment requirements Good IT skills, able to work with, understand and coach others to use a variety of systems Strong communication skills both verbally and written To be pro-active and solutions focused, able to work without direct supervision Strong organisational skills, able to manage competing demands The ability to build relationships and work with both internal and external stakeholders If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as Recruitment Assistant, Recruitment Administrator, Recruitment Admin, Recruitment Support, Recruitment Officer, HR Assistant, Personnel Assistant, People Assistant. Please note this role is being advertised by NFP People on behalf of our client.
An established and highly respected British electronics manufacturer is seeking an experienced Compliance Officer to support ongoing product and regulatory compliance across its consumer electronics range. This is an excellent opportunity to join a quality-driven engineering business with a strong reputation for innovation, craftsmanship, and long-term product development click apply for full job details
May 11, 2026
Full time
An established and highly respected British electronics manufacturer is seeking an experienced Compliance Officer to support ongoing product and regulatory compliance across its consumer electronics range. This is an excellent opportunity to join a quality-driven engineering business with a strong reputation for innovation, craftsmanship, and long-term product development click apply for full job details
Diamond Blaque HR Solutions
City Of Westminster, London
Description We are recruiting a Trading Standards Business Readiness Project (Renters Rights) Officer for a local government client in Westminster, London. Above all, you will bring a genuine interest in the Renters' Rights Act, a strong commitment to effective implementation, and a collaborative approach to partnership working. You will be resilient, customer-focused, and dedicated to delivering high-quality regulatory services that protect residents and improve standards across the sector. This is a high-profile opportunity to play a key role in shaping the approach to a major new piece of legislation while helping protect some of the most vulnerable residents in the borough. You will work closely with the Private Sector Housing Team, Trading Standards colleagues, and a wide range of internal and external partners to support business readiness, compliance, and enforcement activity linked to the Renters' Rights Act. (Agile / Hybrid working) Responsibility Lead on Trading Standards input into the Business Readiness Programme for the Renters' Rights Act. Develop, implement, and enforce Trading Standards policies to promote fair and safe trading. Provide specialist advice on consumer protection, housing, renting, and related legislation. Investigate complaints, carry out inspections of trading premises, and take appropriate enforcement action. Apply a broad range of enforcement tools, including negotiation and formal action where required. Prepare high-quality reports, statements, consultation documents, and case records. Deliver talks, advice sessions, and guidance to businesses, residents, and stakeholder groups Support performance targets, service improvement initiatives, and best practice implementation Train, mentor, and supervise less experienced colleagues where required Work collaboratively as part of a multi-disciplinary working group supporting Renters' Rights implementation. Qualification Essential GCSES or equivalent to include Maths and English A relevant Trading Standards qualification, or equivalent regulatory qualification Advanced user Microsoft Office, Word, Excel, PowerPoint, Outlook, social media. Qualifications, Knowledge & Experience Requirements - Criteria to be Tested at Shortlisting. Proven experience conducting investigations and enforcement within a regulatory environment Strong working knowledge of consumer protection, housing, or related legislation Excellent communication and report-writing skills Confidence in explaining legislation and regulatory requirements to diverse audiences Ability to manage a varied caseload and prioritise work effectively Strong analytical skills, attention to detail, and problem-solving ability Experience in regulating lettings agents or property management services Experience working closely with housing teams or in private sector housing enforcement Essential Compliance Requirements Three Years of References A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
May 11, 2026
Contractor
Description We are recruiting a Trading Standards Business Readiness Project (Renters Rights) Officer for a local government client in Westminster, London. Above all, you will bring a genuine interest in the Renters' Rights Act, a strong commitment to effective implementation, and a collaborative approach to partnership working. You will be resilient, customer-focused, and dedicated to delivering high-quality regulatory services that protect residents and improve standards across the sector. This is a high-profile opportunity to play a key role in shaping the approach to a major new piece of legislation while helping protect some of the most vulnerable residents in the borough. You will work closely with the Private Sector Housing Team, Trading Standards colleagues, and a wide range of internal and external partners to support business readiness, compliance, and enforcement activity linked to the Renters' Rights Act. (Agile / Hybrid working) Responsibility Lead on Trading Standards input into the Business Readiness Programme for the Renters' Rights Act. Develop, implement, and enforce Trading Standards policies to promote fair and safe trading. Provide specialist advice on consumer protection, housing, renting, and related legislation. Investigate complaints, carry out inspections of trading premises, and take appropriate enforcement action. Apply a broad range of enforcement tools, including negotiation and formal action where required. Prepare high-quality reports, statements, consultation documents, and case records. Deliver talks, advice sessions, and guidance to businesses, residents, and stakeholder groups Support performance targets, service improvement initiatives, and best practice implementation Train, mentor, and supervise less experienced colleagues where required Work collaboratively as part of a multi-disciplinary working group supporting Renters' Rights implementation. Qualification Essential GCSES or equivalent to include Maths and English A relevant Trading Standards qualification, or equivalent regulatory qualification Advanced user Microsoft Office, Word, Excel, PowerPoint, Outlook, social media. Qualifications, Knowledge & Experience Requirements - Criteria to be Tested at Shortlisting. Proven experience conducting investigations and enforcement within a regulatory environment Strong working knowledge of consumer protection, housing, or related legislation Excellent communication and report-writing skills Confidence in explaining legislation and regulatory requirements to diverse audiences Ability to manage a varied caseload and prioritise work effectively Strong analytical skills, attention to detail, and problem-solving ability Experience in regulating lettings agents or property management services Experience working closely with housing teams or in private sector housing enforcement Essential Compliance Requirements Three Years of References A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Your new company On behalf of Birmingham City Council, we are recruiting a Senior Performance Officer to join the Highways and Infrastructure team. Birmingham City Council is one of the UK's largest local authorities and plays a critical role in maintaining and improving the city's highways, transport networks and infrastructure. The Highways and Infrastructure service manages complex, high-value contracts that are central to the safe and efficient operation of the city, working closely with service providers to ensure strong performance, value for money and accountability. Your new role This role is a 36.5-hour per week position, working Monday to Friday from 9am to 5pm, with a hybrid working arrangement requiring two days per week in the Birmingham City Centre office at Council House. Reporting to the Principal Performance Officer, you will be responsible for providing high-quality performance and management information to support the effective management of highway maintenance and management service contracts operating within the scope of the PFI Interim Services Contracts. You will analyse service provider performance to support decision-making, contract compliance and the application of contract mechanisms, particularly in relation to payments, audit and verification. The role involves monitoring and analysing performance data and reports, assessing service provider programmes and proposals, supporting liaison across internal and external teams, and ensuring that systems and processes are in place to enable effective contract and performance management across the Highways service. What you'll need to succeed To succeed in this role, you will bring strong experience in performance analysis, contract management support or management information reporting within a complex or public sector environment. You will be confident working with large data sets, validating performance information and translating analysis into clear, auditable reports that support operational and financial decision-making. A good understanding of service level agreements, contract performance monitoring and compliance processes is essential, along with the ability to work collaboratively across multidisciplinary teams. You will have excellent attention to detail, strong communication skills and the confidence to challenge information constructively while supporting service improvement and effective contract delivery. What you'll get in return In return, you will receive an hourly rate of £18.61 PAYE plus holiday allowance, equivalent to £20.86 per hour in total. You will benefit from a hybrid working model, a central Birmingham location, and stable Monday to Friday hours. This role offers the opportunity to gain valuable experience within a high-profile Highways and Infrastructure service, contributing to the oversight of critical citywide contracts while developing your performance and contract management expertise within a major local authority. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 11, 2026
Seasonal
Your new company On behalf of Birmingham City Council, we are recruiting a Senior Performance Officer to join the Highways and Infrastructure team. Birmingham City Council is one of the UK's largest local authorities and plays a critical role in maintaining and improving the city's highways, transport networks and infrastructure. The Highways and Infrastructure service manages complex, high-value contracts that are central to the safe and efficient operation of the city, working closely with service providers to ensure strong performance, value for money and accountability. Your new role This role is a 36.5-hour per week position, working Monday to Friday from 9am to 5pm, with a hybrid working arrangement requiring two days per week in the Birmingham City Centre office at Council House. Reporting to the Principal Performance Officer, you will be responsible for providing high-quality performance and management information to support the effective management of highway maintenance and management service contracts operating within the scope of the PFI Interim Services Contracts. You will analyse service provider performance to support decision-making, contract compliance and the application of contract mechanisms, particularly in relation to payments, audit and verification. The role involves monitoring and analysing performance data and reports, assessing service provider programmes and proposals, supporting liaison across internal and external teams, and ensuring that systems and processes are in place to enable effective contract and performance management across the Highways service. What you'll need to succeed To succeed in this role, you will bring strong experience in performance analysis, contract management support or management information reporting within a complex or public sector environment. You will be confident working with large data sets, validating performance information and translating analysis into clear, auditable reports that support operational and financial decision-making. A good understanding of service level agreements, contract performance monitoring and compliance processes is essential, along with the ability to work collaboratively across multidisciplinary teams. You will have excellent attention to detail, strong communication skills and the confidence to challenge information constructively while supporting service improvement and effective contract delivery. What you'll get in return In return, you will receive an hourly rate of £18.61 PAYE plus holiday allowance, equivalent to £20.86 per hour in total. You will benefit from a hybrid working model, a central Birmingham location, and stable Monday to Friday hours. This role offers the opportunity to gain valuable experience within a high-profile Highways and Infrastructure service, contributing to the oversight of critical citywide contracts while developing your performance and contract management expertise within a major local authority. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Liberty Recruitment Group are proud to be working with a fantastic Charity in the search for a Funding & Bids Manager! Our client is a well-established charity dedicated to supporting vulnerable individuals, who are seeking an experienced and passionate Funding & Bids Manager to drive growth and secure vital funding, enabling them to expand their impactful services. Based on the outskirts of Portsmouth, paying circa £38,000 with an extensive list of company benefits, this is absolutely not an opportunity to be missed. What you ll do: Prepare compelling and persuasive responses to grant applications, tenders, and high-value funding opportunities. Support the Business Development Director and leadership team in managing complex tender processes. Forecast and planning to identify new funding prospects both locally and nationally. Develop and maintain productive relationships with key stakeholders, funders, and corporate sponsors. Monitor and review grants, contracts, and SLA's, ensuring compliance and quality assurance. Lead and manage project activities such as website redevelopment and data analysis. Contribute to organisational communications, including press releases and annual reports. Support operational activities by analysing data, feedback, and trends to inform organisational improvements. Line manage the Business Support Officer. Ensure all policies, procedures, and reports meet national standards and sector accreditation frameworks. The ideal candidate will have: Proven experience in bid-writing, tenders, or grant application responses. Strong research skills to identify funding opportunities and develop successful proposals. Excellent written and verbal communication skills, with the ability to craft clear and engaging content. Good understanding of GDPR and data protection legislation. Strong organisational and prioritisation skills to meet tight deadlines. Line management experience, including staff supervision and appraisals. Full UK driving licence and own vehicle with business insurance (desirable). Company Benefits: 25 days annual leave + BH, rising with continuous service + Birthday off Flexible working options EAP Enhanced Sick Pay Cycle to Work scheme Enhanced maternity, paternity, and shared parental leave Plus, so much more! If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group. This post is open to female applicants only, as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
May 11, 2026
Full time
Liberty Recruitment Group are proud to be working with a fantastic Charity in the search for a Funding & Bids Manager! Our client is a well-established charity dedicated to supporting vulnerable individuals, who are seeking an experienced and passionate Funding & Bids Manager to drive growth and secure vital funding, enabling them to expand their impactful services. Based on the outskirts of Portsmouth, paying circa £38,000 with an extensive list of company benefits, this is absolutely not an opportunity to be missed. What you ll do: Prepare compelling and persuasive responses to grant applications, tenders, and high-value funding opportunities. Support the Business Development Director and leadership team in managing complex tender processes. Forecast and planning to identify new funding prospects both locally and nationally. Develop and maintain productive relationships with key stakeholders, funders, and corporate sponsors. Monitor and review grants, contracts, and SLA's, ensuring compliance and quality assurance. Lead and manage project activities such as website redevelopment and data analysis. Contribute to organisational communications, including press releases and annual reports. Support operational activities by analysing data, feedback, and trends to inform organisational improvements. Line manage the Business Support Officer. Ensure all policies, procedures, and reports meet national standards and sector accreditation frameworks. The ideal candidate will have: Proven experience in bid-writing, tenders, or grant application responses. Strong research skills to identify funding opportunities and develop successful proposals. Excellent written and verbal communication skills, with the ability to craft clear and engaging content. Good understanding of GDPR and data protection legislation. Strong organisational and prioritisation skills to meet tight deadlines. Line management experience, including staff supervision and appraisals. Full UK driving licence and own vehicle with business insurance (desirable). Company Benefits: 25 days annual leave + BH, rising with continuous service + Birthday off Flexible working options EAP Enhanced Sick Pay Cycle to Work scheme Enhanced maternity, paternity, and shared parental leave Plus, so much more! If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group. This post is open to female applicants only, as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Job Description Job Title: Finance and Operations Manager for the Sisters of Our Lady of the Missions (RNDM) Accountable to: Province Leadership Team and Trustees of the Charity Hours of Work: 32 hours per week (worked over 4 days) Remuneration: £56,216 (based on full-time rate of £65,000) Base: Harrow Wealdstone, North London and home working Please email for application form Role Summary: The Finance and Operations Manager is responsible for safeguarding the financial affairs of the province, under the direction of the province leader and her Team, according to congregation policy. Directives 86 . The postholder will, on behalf of the Provincial, be responsible for governance, operational management. planning, risk management, staff management and administration of the Charity's resources. They will work closely with other key staff including the Care Manager, Finance Officer/Bookkeeper, HR Advisor and external professionals. Key Responsibilities: 1. Strategic Planning and Leadership Directly contribute to and lead aspects of the Province's strategic planning process to ensure the aims of the Province and hence the Charity are achieved and maintained. Represent the Charity with external organisations as and when required. Advise on any significant financial, governance and risk issues, making recommendations as appropriate. Provide clear and succinct papers to the Provincial and Team to advise on and improve operational management. Maintain professional relationships and meet regularly with the Charity's investment managers, bankers, auditors and other stakeholders Regularly review the investment portfolio and policy, and in conjunction with the investment managers, advise on changes to growth and income projections and their implications 2. Management of Financial processes and controls Review the established financial framework identifying any areas of risk Make recommendations to improve financial systems and controls to guide the Charity's financial decision-making. Manage the internal control system for the Provincial Fund and Communities by applying the systems and procedures stated in the current version of the Accounting and Procedures Manual putting forward any suggested amendments to those procedures for approval by the trustees. Oversee all accounts held by the Congregation including the Solidarity Mission Fund. Be responsible for the accounting procedures and key internal controls at Community and Provincial Fund level, to be able to assure the Provincial that the Charity's financial integrity is sound. Ensure all information is being recorded onto the Sage accounting system and that regular routine reports are provided by the finance officer Ensure that payroll information is recorded and processed accurately Liaising with the Senior Management Team and other budget holders, prepare and present the Charity's draft annual budget for discussion and approval by the Trustees Prepare quarterly management accounts for the Provincial Fund (to include a full reconciliation of investments to investment manager reports) and present these to the trustees together with a commentary and comparison to budget. Prepare the year end statutory accounts, liaise with the auditors over the annual audit thereof. Ensure the annual accounts, annual returns and other necessary filings are submitted to the Charity Commission as appropriate. Ensure all payments to HMRC and Pension providers are made in a timely way As required act as a signatory on community and Province bank accounts in a manner consistent with the Scheme of Delegation and bank mandates. Process, and authorise payments, including on-line banking and sign cheques as required for Community and Province level in accordance with the agreed Scheme of Delegation and bank mandates. Support Community Bursars and Finance Officer in Sturry. 3. Management and Employment of Staff in Harrow Wealdstone and on the Sturry site With the support of the Local Leader, legal and Human Resources Advisors, systematically review employment policies and recruitment procedures ensuring they are appropriate and meet current legislation and best practice. Review the current secretariat structure and make proposals to ensure that the support requirements and services needed by the Provincial and Trustees are met. As Required, to take minutes of key meetings and/or to organise this to be carried out by members of the secretariat. Visit the site in Sturry on a regular basis and work with the Care Manager on any issues that have financial and operational implications Liaise with the Care Manager regarding the Home's financial requirements and budget as necessary. Attend senior management team meetings Liaise with legal and Human Resources Advisor on employment and operational matters as necessary Manage the IT contract and make costed proposals for improvements and updating. Ensure the Provincial is fully informed and consulted on any operational changes to working arrangements to ensure the needs of the sisters remains the priority To provide advice and make proposals on finance matters including annual staff pay reviews making written proposals to the Trustees. Liaise directly with the Care Manager and Finance officer in the care home in Sturry and include them in budgetary planning. Liaise with Archivist as required on the Sturry site Consider and make proposals for new and updated finance and other technology and systems to improve services. 4. Management of Property Support the Provincial to establish and develop their community property maintenance plans. Liaise with Insurance providers to ensure cover provided is adequate and proportionate to risk Liaise with external contractors' property maintenance providers, appointed by the Trustees, to ensure work is to a good standard and that value for money is being achieved. Regularly review the contracts with external property maintenance providers. Share health and safety information with the Provincial and Leadership Team. 5. Safeguarding Manage the Safeguarding lead and ensure regular reports are provided Ensure safe recruitment processes are in place and that DBS checks and training are carried out and documented for all staff and sisters Work within the agreed safeguarding policy and action plan. Attend training as required 6. General (a) Undertake continuous professional development and training to ensure knowledge is kept up-to-date. (b) Ensure accountancy registration is maintained and practice is updated Person Specification for Finance and Operations Manager for The Congregation of Sisters of Our Lady of the Missions CIO A qualified accountant, ACCA, CIMA or equivalent with at least 5 years' experience of working at a senior management level. Experience of strategic planning and risk management. Knowledge of Investments & investment accounting. Understanding of regulatory compliance and the requirements of the Charity Commission. Experience of working with Auditors and Investment Partners. Ability to work under own initiative to broad agreed guidelines. Excellent communication skills and the ability to work across all levels of the organisation. Excellent organisational and time management skills with the ability to manage a heavy workload and deal with competing priorities. Strong communication skills with senior managers, trustees and staff. Confident practitioner who is able to contribute ideas and bring their experience to the benefit of the Charity. Flexible and adaptable approach to working hours and job requirements. Ability to present information and to explain financial processes and systems to non-finance colleagues. High level of proficiency with accounting software, such as Sage and lastly, Excellent IT skills. Demonstrates commitment to the Charity's mission.
May 11, 2026
Full time
Job Description Job Title: Finance and Operations Manager for the Sisters of Our Lady of the Missions (RNDM) Accountable to: Province Leadership Team and Trustees of the Charity Hours of Work: 32 hours per week (worked over 4 days) Remuneration: £56,216 (based on full-time rate of £65,000) Base: Harrow Wealdstone, North London and home working Please email for application form Role Summary: The Finance and Operations Manager is responsible for safeguarding the financial affairs of the province, under the direction of the province leader and her Team, according to congregation policy. Directives 86 . The postholder will, on behalf of the Provincial, be responsible for governance, operational management. planning, risk management, staff management and administration of the Charity's resources. They will work closely with other key staff including the Care Manager, Finance Officer/Bookkeeper, HR Advisor and external professionals. Key Responsibilities: 1. Strategic Planning and Leadership Directly contribute to and lead aspects of the Province's strategic planning process to ensure the aims of the Province and hence the Charity are achieved and maintained. Represent the Charity with external organisations as and when required. Advise on any significant financial, governance and risk issues, making recommendations as appropriate. Provide clear and succinct papers to the Provincial and Team to advise on and improve operational management. Maintain professional relationships and meet regularly with the Charity's investment managers, bankers, auditors and other stakeholders Regularly review the investment portfolio and policy, and in conjunction with the investment managers, advise on changes to growth and income projections and their implications 2. Management of Financial processes and controls Review the established financial framework identifying any areas of risk Make recommendations to improve financial systems and controls to guide the Charity's financial decision-making. Manage the internal control system for the Provincial Fund and Communities by applying the systems and procedures stated in the current version of the Accounting and Procedures Manual putting forward any suggested amendments to those procedures for approval by the trustees. Oversee all accounts held by the Congregation including the Solidarity Mission Fund. Be responsible for the accounting procedures and key internal controls at Community and Provincial Fund level, to be able to assure the Provincial that the Charity's financial integrity is sound. Ensure all information is being recorded onto the Sage accounting system and that regular routine reports are provided by the finance officer Ensure that payroll information is recorded and processed accurately Liaising with the Senior Management Team and other budget holders, prepare and present the Charity's draft annual budget for discussion and approval by the Trustees Prepare quarterly management accounts for the Provincial Fund (to include a full reconciliation of investments to investment manager reports) and present these to the trustees together with a commentary and comparison to budget. Prepare the year end statutory accounts, liaise with the auditors over the annual audit thereof. Ensure the annual accounts, annual returns and other necessary filings are submitted to the Charity Commission as appropriate. Ensure all payments to HMRC and Pension providers are made in a timely way As required act as a signatory on community and Province bank accounts in a manner consistent with the Scheme of Delegation and bank mandates. Process, and authorise payments, including on-line banking and sign cheques as required for Community and Province level in accordance with the agreed Scheme of Delegation and bank mandates. Support Community Bursars and Finance Officer in Sturry. 3. Management and Employment of Staff in Harrow Wealdstone and on the Sturry site With the support of the Local Leader, legal and Human Resources Advisors, systematically review employment policies and recruitment procedures ensuring they are appropriate and meet current legislation and best practice. Review the current secretariat structure and make proposals to ensure that the support requirements and services needed by the Provincial and Trustees are met. As Required, to take minutes of key meetings and/or to organise this to be carried out by members of the secretariat. Visit the site in Sturry on a regular basis and work with the Care Manager on any issues that have financial and operational implications Liaise with the Care Manager regarding the Home's financial requirements and budget as necessary. Attend senior management team meetings Liaise with legal and Human Resources Advisor on employment and operational matters as necessary Manage the IT contract and make costed proposals for improvements and updating. Ensure the Provincial is fully informed and consulted on any operational changes to working arrangements to ensure the needs of the sisters remains the priority To provide advice and make proposals on finance matters including annual staff pay reviews making written proposals to the Trustees. Liaise directly with the Care Manager and Finance officer in the care home in Sturry and include them in budgetary planning. Liaise with Archivist as required on the Sturry site Consider and make proposals for new and updated finance and other technology and systems to improve services. 4. Management of Property Support the Provincial to establish and develop their community property maintenance plans. Liaise with Insurance providers to ensure cover provided is adequate and proportionate to risk Liaise with external contractors' property maintenance providers, appointed by the Trustees, to ensure work is to a good standard and that value for money is being achieved. Regularly review the contracts with external property maintenance providers. Share health and safety information with the Provincial and Leadership Team. 5. Safeguarding Manage the Safeguarding lead and ensure regular reports are provided Ensure safe recruitment processes are in place and that DBS checks and training are carried out and documented for all staff and sisters Work within the agreed safeguarding policy and action plan. Attend training as required 6. General (a) Undertake continuous professional development and training to ensure knowledge is kept up-to-date. (b) Ensure accountancy registration is maintained and practice is updated Person Specification for Finance and Operations Manager for The Congregation of Sisters of Our Lady of the Missions CIO A qualified accountant, ACCA, CIMA or equivalent with at least 5 years' experience of working at a senior management level. Experience of strategic planning and risk management. Knowledge of Investments & investment accounting. Understanding of regulatory compliance and the requirements of the Charity Commission. Experience of working with Auditors and Investment Partners. Ability to work under own initiative to broad agreed guidelines. Excellent communication skills and the ability to work across all levels of the organisation. Excellent organisational and time management skills with the ability to manage a heavy workload and deal with competing priorities. Strong communication skills with senior managers, trustees and staff. Confident practitioner who is able to contribute ideas and bring their experience to the benefit of the Charity. Flexible and adaptable approach to working hours and job requirements. Ability to present information and to explain financial processes and systems to non-finance colleagues. High level of proficiency with accounting software, such as Sage and lastly, Excellent IT skills. Demonstrates commitment to the Charity's mission.
Recruitment Coordinator We are seeking an organised, proactive and customer-focused Recruitment Coordinator to join the People Services Team. This role is home-based but there will be a requirement to attend in person team meetings and training on a regular basis within the Preston Area. Position: 6704 Recruitment Coordinator Location: Remote (with regular meetings in the Preston area) Hours: Full time, 37.5 hours per week, Monday - Friday Contract: Permanent Salary: £30,645.00 per annum Closing Date: 07/06/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As a Recruitment Coordinator, you will play a key role in delivering a safe, efficient and compliant recruitment service across the charity. Working closely with the Recruitment Lead and Recruitment Administrator, you will coordinate recruitment activity, support safer recruitment checks, act as a key contact for the ATS and contribute to continuous improvement across recruitment processes. Key tasks include: Manage recruitment activity from advert to onboarding, ensuring compliance with employment legislation, safer recruitment and EDI requirements. Carry out checks on job adverts and recruitment documentation, ensuring accuracy and consistency. Act as a key contact for the Applicant Tracking System (ATS), supporting hiring managers through the recruitment process. Complete pre employment checks, including referencing, Right to Work and DBS checks. Monitor recruitment activity, respond to queries and support continuous improvement across recruitment processes. About You Ideally, you will hold a CIPD level 3 qualification and have an understanding of EDI requirements and the impact on recruitment practices. Experience using an Applicant Tracking System and other HR systems along with creating job adverts and working with job boards/advertising platforms is also beneficial. You will need: Knowledge of employment legislation relating to recruitment processes To be able to interpret policies and procedures and apply them effectively in practice Experience of recruitment processes and onboarding candidates An understanding of Safer Recruitment requirements Good IT skills, able to work with, understand and coach others to use a variety of systems Strong communication skills both verbally and written To be pro-active and solutions focused, able to work without direct supervision Strong organisational skills, able to manage competing demands The ability to build relationships and work with both internal and external stakeholders If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as Recruitment Assistant, Recruitment Administrator, Recruitment Admin, Recruitment Support, Recruitment Officer, HR Assistant, Personnel Assistant, People Assistant. Please note this role is being advertised by NFP People on behalf of our client.
May 11, 2026
Full time
Recruitment Coordinator We are seeking an organised, proactive and customer-focused Recruitment Coordinator to join the People Services Team. This role is home-based but there will be a requirement to attend in person team meetings and training on a regular basis within the Preston Area. Position: 6704 Recruitment Coordinator Location: Remote (with regular meetings in the Preston area) Hours: Full time, 37.5 hours per week, Monday - Friday Contract: Permanent Salary: £30,645.00 per annum Closing Date: 07/06/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As a Recruitment Coordinator, you will play a key role in delivering a safe, efficient and compliant recruitment service across the charity. Working closely with the Recruitment Lead and Recruitment Administrator, you will coordinate recruitment activity, support safer recruitment checks, act as a key contact for the ATS and contribute to continuous improvement across recruitment processes. Key tasks include: Manage recruitment activity from advert to onboarding, ensuring compliance with employment legislation, safer recruitment and EDI requirements. Carry out checks on job adverts and recruitment documentation, ensuring accuracy and consistency. Act as a key contact for the Applicant Tracking System (ATS), supporting hiring managers through the recruitment process. Complete pre employment checks, including referencing, Right to Work and DBS checks. Monitor recruitment activity, respond to queries and support continuous improvement across recruitment processes. About You Ideally, you will hold a CIPD level 3 qualification and have an understanding of EDI requirements and the impact on recruitment practices. Experience using an Applicant Tracking System and other HR systems along with creating job adverts and working with job boards/advertising platforms is also beneficial. You will need: Knowledge of employment legislation relating to recruitment processes To be able to interpret policies and procedures and apply them effectively in practice Experience of recruitment processes and onboarding candidates An understanding of Safer Recruitment requirements Good IT skills, able to work with, understand and coach others to use a variety of systems Strong communication skills both verbally and written To be pro-active and solutions focused, able to work without direct supervision Strong organisational skills, able to manage competing demands The ability to build relationships and work with both internal and external stakeholders If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as Recruitment Assistant, Recruitment Administrator, Recruitment Admin, Recruitment Support, Recruitment Officer, HR Assistant, Personnel Assistant, People Assistant. Please note this role is being advertised by NFP People on behalf of our client.
A senior role that sits at the heart of our mission, turning empty and underused buildings into safe, dignified places to live through our Empty Spaces to Homes programme. Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance. Job Purpose The Head of Construction (Feasibility & Delivery) is a leadership and technical role responsible for the end-to-end development, delivery and stewardship of Habitat GB s construction and property portfolio. Key responsibilities include strategic planning and technical leadership for core aspects of Habitat GB s domestic programme, such as the construction project pipeline associated with our Empty Spaces to Homes (ES2H) programme. The postholder will lead the feasibility, design, costing, procurement and delivery of demonstration construction projects, primarily the conversion of empty commercial and retail buildings into high-quality, affordable homes, while also ensuring the safe, compliant operation and maintenance of HFHGB-owned, leased and operated properties, including ReStore sites. The Head of Construction (Feasibility & Delivery) is also responsible for the people management of staff, contractors and consultants and (where relevant) volunteers. Key areas of risk management that sit within the portfolio of this role include project and site health & safety, compliance and asset maintenance. This role is central to translating Habitat GB s mission and strategy into high-quality, buildable, scalable projects that maximise social impact. Key Accountabilities/Responsibilities Construction & Programme Delivery • Lead the planning, design and delivery of Habitat GB s demonstration construction projects within the ES2H programme. • Contribute technical leadership to programme strategy, performance monitoring, evaluation and learning. • Work collaboratively with other ES2H workstreams (Advocacy, Research, Scalability) to ensure projects inform and support wider systems change. • Provide expert construction input into organisational decision-making, risk management, and strategy implementation. Building Pipeline Development & Feasibility Lead the identification, assessment and prioritisation of potential conversion opportunities across Great Britain. Conduct frequent site visits to assess empty or underutilised commercial buildings. Undertake and/or oversee: Building diagnostics and technical surveys Early identification of structural, asbestos, planning, fire and compliance risks Location-based risk profiling (logistics, supply chains, neighbourhood constraints) Act as the organisation s technical authority on building viability and conversion risk. Design, Specification & Cost Leadership Develop initial design concepts, spatial layouts and performance specifications that balance cost efficiency, compliance, buildability and the dignity of residents. Ensure all designs meet relevant statutory and organisational requirements, including: UK Building Regulations Fire safety and CDM 2015 Sustainability and environmental standards Provide client side cost leadership and quantity surveying oversight across projects, including: Preparing feasibility cost models, early stage estimates and robust construction budgets Assessing and benchmarking contractor quotations and negotiating best value outcomes aligned with charitable objectives Maintaining effective cost control and financial visibility throughout delivery Lead the appointment and management of architects, planning consultants and specialist technical advisors as required. Construction Delivery, Contractor & Site Management Identify, appoint and manage contractors, subcontractors and consultants on a project-by-project basis. Ensure projects are delivered: safely; to specification; on time and within approved budgets Combine on-site leadership with remote project management, using digital tools, dashboards and reporting systems. Maintain a national overview of live and pipeline projects, providing the Executive Team with clear, real-time updates on milestones, risks, spend and cashflow, and delivery confidence. Health, Safety & Risk Management Be responsible for Health & Safety across Habitat GB s construction and property portfolio. Ensure full compliance with relevant legislation, including CDM 2015. Oversee: Risk assessments and method statements (RAMS) Training and inductions Incident reporting and corrective actions Ensure a strong safety culture across construction sites and property sites, working closely with the Site & Property Maintenance Officer to delivery their responsibilities successfully and safely. Work with colleagues to ensure appropriate insurances are in place. Financial Management & Reporting Own construction and maintenance budgets, ensuring strong financial control and value for money. Lead procurement processes for works, materials, and equipment. Work closely with Finance to ensure accurate forecasting, cost tracking, and timely payment of invoices. Maintain robust project management tools, trackers, schedules, and cost sheets. Provide regular input into organisational performance reporting, risk registers, and assurance processes. People Leadership & Culture Line-manage and support direct reports, setting clear objectives, and providing regular supervision and development. Lead, motivate, and develop a high-performing, values-driven team and contractor network. Ensure good practice management of consultants, contractors and volunteers. Role model Habitat GB s values, including commitment to equity, diversity, inclusion and safeguarding. Person profile: Extensive experience in UK construction project management, particularly refurbishment and conversion projects, with responsibility spanning early feasibility through to delivery. Strong technical understanding of: • UK Building Regulations and fire safety requirements • Permitted Development rights and planning constraints • Health & Safety management, including CDM 2015 Strong client side commercial judgement, with proven ability to develop feasibility cost models, set and manage construction budgets, and maintain effective cost control across projects. Demonstrated experience appointing and managing contractors, consultants and procurement processes to deliver best value outcomes. Strong leadership and people management experience, including the ability to lead teams, contractors and consultants with credibility and clarity. Relevant construction or built environment qualification, or equivalent senior professional experience (e.g. MCIOB, MRICS or similar). Valid CSCS card. Recognised Health & Safety qualification (e.g. IOSH or SMSTS). Full UK driving licence. Skills and competencies: Technically confident and commercially astute, with the ability to exercise sound professional judgement and make high-quality decisions in complex or ambiguous situations. Comfortable operating across strategic leadership and hands-on problem solving, particularly within refurbishment and conversion projects. Highly organised, with the ability to prioritise effectively across multiple concurrent workstreams, sites and geographies. Confident and collaborative communicator, able to work productively with internal teams, partners, volunteers, contractors and external stakeholders. Willing and able to travel extensively across Great Britain in support of project development and delivery. To apply for the role , please send us your CV and a supporting statement (max two sides of A4) telling us about the skills and experience you would bring to the role and your motivation for applying, using the link on our website. Closing date is Monday 25th May 2026.
May 11, 2026
Full time
A senior role that sits at the heart of our mission, turning empty and underused buildings into safe, dignified places to live through our Empty Spaces to Homes programme. Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance. Job Purpose The Head of Construction (Feasibility & Delivery) is a leadership and technical role responsible for the end-to-end development, delivery and stewardship of Habitat GB s construction and property portfolio. Key responsibilities include strategic planning and technical leadership for core aspects of Habitat GB s domestic programme, such as the construction project pipeline associated with our Empty Spaces to Homes (ES2H) programme. The postholder will lead the feasibility, design, costing, procurement and delivery of demonstration construction projects, primarily the conversion of empty commercial and retail buildings into high-quality, affordable homes, while also ensuring the safe, compliant operation and maintenance of HFHGB-owned, leased and operated properties, including ReStore sites. The Head of Construction (Feasibility & Delivery) is also responsible for the people management of staff, contractors and consultants and (where relevant) volunteers. Key areas of risk management that sit within the portfolio of this role include project and site health & safety, compliance and asset maintenance. This role is central to translating Habitat GB s mission and strategy into high-quality, buildable, scalable projects that maximise social impact. Key Accountabilities/Responsibilities Construction & Programme Delivery • Lead the planning, design and delivery of Habitat GB s demonstration construction projects within the ES2H programme. • Contribute technical leadership to programme strategy, performance monitoring, evaluation and learning. • Work collaboratively with other ES2H workstreams (Advocacy, Research, Scalability) to ensure projects inform and support wider systems change. • Provide expert construction input into organisational decision-making, risk management, and strategy implementation. Building Pipeline Development & Feasibility Lead the identification, assessment and prioritisation of potential conversion opportunities across Great Britain. Conduct frequent site visits to assess empty or underutilised commercial buildings. Undertake and/or oversee: Building diagnostics and technical surveys Early identification of structural, asbestos, planning, fire and compliance risks Location-based risk profiling (logistics, supply chains, neighbourhood constraints) Act as the organisation s technical authority on building viability and conversion risk. Design, Specification & Cost Leadership Develop initial design concepts, spatial layouts and performance specifications that balance cost efficiency, compliance, buildability and the dignity of residents. Ensure all designs meet relevant statutory and organisational requirements, including: UK Building Regulations Fire safety and CDM 2015 Sustainability and environmental standards Provide client side cost leadership and quantity surveying oversight across projects, including: Preparing feasibility cost models, early stage estimates and robust construction budgets Assessing and benchmarking contractor quotations and negotiating best value outcomes aligned with charitable objectives Maintaining effective cost control and financial visibility throughout delivery Lead the appointment and management of architects, planning consultants and specialist technical advisors as required. Construction Delivery, Contractor & Site Management Identify, appoint and manage contractors, subcontractors and consultants on a project-by-project basis. Ensure projects are delivered: safely; to specification; on time and within approved budgets Combine on-site leadership with remote project management, using digital tools, dashboards and reporting systems. Maintain a national overview of live and pipeline projects, providing the Executive Team with clear, real-time updates on milestones, risks, spend and cashflow, and delivery confidence. Health, Safety & Risk Management Be responsible for Health & Safety across Habitat GB s construction and property portfolio. Ensure full compliance with relevant legislation, including CDM 2015. Oversee: Risk assessments and method statements (RAMS) Training and inductions Incident reporting and corrective actions Ensure a strong safety culture across construction sites and property sites, working closely with the Site & Property Maintenance Officer to delivery their responsibilities successfully and safely. Work with colleagues to ensure appropriate insurances are in place. Financial Management & Reporting Own construction and maintenance budgets, ensuring strong financial control and value for money. Lead procurement processes for works, materials, and equipment. Work closely with Finance to ensure accurate forecasting, cost tracking, and timely payment of invoices. Maintain robust project management tools, trackers, schedules, and cost sheets. Provide regular input into organisational performance reporting, risk registers, and assurance processes. People Leadership & Culture Line-manage and support direct reports, setting clear objectives, and providing regular supervision and development. Lead, motivate, and develop a high-performing, values-driven team and contractor network. Ensure good practice management of consultants, contractors and volunteers. Role model Habitat GB s values, including commitment to equity, diversity, inclusion and safeguarding. Person profile: Extensive experience in UK construction project management, particularly refurbishment and conversion projects, with responsibility spanning early feasibility through to delivery. Strong technical understanding of: • UK Building Regulations and fire safety requirements • Permitted Development rights and planning constraints • Health & Safety management, including CDM 2015 Strong client side commercial judgement, with proven ability to develop feasibility cost models, set and manage construction budgets, and maintain effective cost control across projects. Demonstrated experience appointing and managing contractors, consultants and procurement processes to deliver best value outcomes. Strong leadership and people management experience, including the ability to lead teams, contractors and consultants with credibility and clarity. Relevant construction or built environment qualification, or equivalent senior professional experience (e.g. MCIOB, MRICS or similar). Valid CSCS card. Recognised Health & Safety qualification (e.g. IOSH or SMSTS). Full UK driving licence. Skills and competencies: Technically confident and commercially astute, with the ability to exercise sound professional judgement and make high-quality decisions in complex or ambiguous situations. Comfortable operating across strategic leadership and hands-on problem solving, particularly within refurbishment and conversion projects. Highly organised, with the ability to prioritise effectively across multiple concurrent workstreams, sites and geographies. Confident and collaborative communicator, able to work productively with internal teams, partners, volunteers, contractors and external stakeholders. Willing and able to travel extensively across Great Britain in support of project development and delivery. To apply for the role , please send us your CV and a supporting statement (max two sides of A4) telling us about the skills and experience you would bring to the role and your motivation for applying, using the link on our website. Closing date is Monday 25th May 2026.
SEN Case Officer Remote (Shropshire) £208 per day Full-time MondayFriday Were recruiting SEN Case Officers to support a Shropshire local authority with clearing a backlog. Role: Manage EHCP caseloads Complete annual reviews and new assessments Work with parents, schools, and professionals Ensure statutory compliance and deadlines Requirements: Local authority SEN Case Officer experience Stron click apply for full job details
May 11, 2026
Seasonal
SEN Case Officer Remote (Shropshire) £208 per day Full-time MondayFriday Were recruiting SEN Case Officers to support a Shropshire local authority with clearing a backlog. Role: Manage EHCP caseloads Complete annual reviews and new assessments Work with parents, schools, and professionals Ensure statutory compliance and deadlines Requirements: Local authority SEN Case Officer experience Stron click apply for full job details
Compliance Officer Salary: £39,512 per annum plus opportunity to earn up to 5% performance related pay Contract: full-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London click apply for full job details
May 11, 2026
Full time
Compliance Officer Salary: £39,512 per annum plus opportunity to earn up to 5% performance related pay Contract: full-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London click apply for full job details
Job title: Senior Officer - Data and Planning Location: Hybrid working - Birmingham office 1 day per week Contract: Permanent Hours: Full-time (37 hours per week) Salary: £38,719 per annum Grade: 11 Job Req: COMP55 The role: Working for Compliance means translating regulation into action and making sure the industry understands and adheres to the legislation set out to protect the public's interests. Working specifically within the Compliance Assurance team, you will focus on the development and maintenance of data reports and planning tools to inform a schedule of diverse activities, ensuring Compliance resources are deployed effectively, targeting areas of risk. Our offer to you: - Civil Service Pension, with 28.97% employer contribution - 26 days' holiday, rising to 29 days after two years' service (pro rata)- Holiday purchase scheme (option to buy up to five extra days' annual leave)- Flexible working & family friendly policies- Ergonomic, fully accessible office, very close to Birmingham New Street Station - Open, collaborative and people focused culture Your responsibilities: - It's about planning : You will contribute to the development of a rolling plan of Compliance activity, and you will take responsibility for the day-to-day maintenance of the plan, ensuring it can flex to meet changing priorities and resource levels. - It's about Data : You will build reports and analyse operational data to identify themes and trends to inform risk-based planning. You will oversee and facilitate ongoing data quality and work closely with quality assurance colleagues to address issues. - It's about collaboration : You will work effectively across teams, including with senior colleagues, to share insights from your data analysis. You will be able to clearly explain your recommendations and be comfortable working through any potential challenges to these. - It's about continuous improvement : You will use your insight to work with senior colleagues across Compliance to continuously review our approach to risk-based planning. - It's about making this a great place to work : You will role model our ways of working and ensure you are committed to working within and supporting an environment that embraces diversity and equality. What we're looking for: Essential criteria: - Experience of using Microsoft Projects and Planner to build and maintain planning schedules and track progress against plans- Experience of using SQL and Power BI to build and maintain data sets which can be used to support risk-based planning decisions and inform reporting- Ability to make evaluative judgements based on analysis of a diverse range of data, including outcomes, operational events and complaints data. You will have experience of identifying trends and patterns within data and be able to articulate those in a range of formats- Capable of engaging with both internal and external stakeholders at different levels, with the ability to clearly communicate outcomes and recommendations to senior colleagues Your application: We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.To apply for this position, please see the Gambling Commission careers website. The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own), applications may be withdrawn, and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.The selection process for this vacancy will be comprised of a job-related test and an in-person interview consisting of competency and technical questions. To prepare for your interview, please familiarise yourself with the STAR technique for answering interview questions. The closing date for this role is midnight on Sunday 17th May 2026. Interviews are expected to be held week commencing 25th May 2026. Please ensure you have the right to work in the UK before applying as we are unable to provide visa sponsorship.Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account. About us: The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm. We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issues licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.We're proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognised the Commission's international leadership in enhancing consumer protection through industry collaboration. Please apply if you want to be part of an organisation that is a force for good!
May 11, 2026
Full time
Job title: Senior Officer - Data and Planning Location: Hybrid working - Birmingham office 1 day per week Contract: Permanent Hours: Full-time (37 hours per week) Salary: £38,719 per annum Grade: 11 Job Req: COMP55 The role: Working for Compliance means translating regulation into action and making sure the industry understands and adheres to the legislation set out to protect the public's interests. Working specifically within the Compliance Assurance team, you will focus on the development and maintenance of data reports and planning tools to inform a schedule of diverse activities, ensuring Compliance resources are deployed effectively, targeting areas of risk. Our offer to you: - Civil Service Pension, with 28.97% employer contribution - 26 days' holiday, rising to 29 days after two years' service (pro rata)- Holiday purchase scheme (option to buy up to five extra days' annual leave)- Flexible working & family friendly policies- Ergonomic, fully accessible office, very close to Birmingham New Street Station - Open, collaborative and people focused culture Your responsibilities: - It's about planning : You will contribute to the development of a rolling plan of Compliance activity, and you will take responsibility for the day-to-day maintenance of the plan, ensuring it can flex to meet changing priorities and resource levels. - It's about Data : You will build reports and analyse operational data to identify themes and trends to inform risk-based planning. You will oversee and facilitate ongoing data quality and work closely with quality assurance colleagues to address issues. - It's about collaboration : You will work effectively across teams, including with senior colleagues, to share insights from your data analysis. You will be able to clearly explain your recommendations and be comfortable working through any potential challenges to these. - It's about continuous improvement : You will use your insight to work with senior colleagues across Compliance to continuously review our approach to risk-based planning. - It's about making this a great place to work : You will role model our ways of working and ensure you are committed to working within and supporting an environment that embraces diversity and equality. What we're looking for: Essential criteria: - Experience of using Microsoft Projects and Planner to build and maintain planning schedules and track progress against plans- Experience of using SQL and Power BI to build and maintain data sets which can be used to support risk-based planning decisions and inform reporting- Ability to make evaluative judgements based on analysis of a diverse range of data, including outcomes, operational events and complaints data. You will have experience of identifying trends and patterns within data and be able to articulate those in a range of formats- Capable of engaging with both internal and external stakeholders at different levels, with the ability to clearly communicate outcomes and recommendations to senior colleagues Your application: We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.To apply for this position, please see the Gambling Commission careers website. The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own), applications may be withdrawn, and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.The selection process for this vacancy will be comprised of a job-related test and an in-person interview consisting of competency and technical questions. To prepare for your interview, please familiarise yourself with the STAR technique for answering interview questions. The closing date for this role is midnight on Sunday 17th May 2026. Interviews are expected to be held week commencing 25th May 2026. Please ensure you have the right to work in the UK before applying as we are unable to provide visa sponsorship.Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account. About us: The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm. We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issues licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.We're proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognised the Commission's international leadership in enhancing consumer protection through industry collaboration. Please apply if you want to be part of an organisation that is a force for good!
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
May 11, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
