Associate Director of Estates The closing date is 15 April 2026 This is a career-defining opportunity to join one of the world's most prestigious paediatric hospitals. You'll be at the heart of GOSH's transformation, leading the strategic development & operational delivery of estates services across a complex, high-profile healthcare environment. You'll hold professional accountability for the safety, compliance, & performance of all estates infrastructure, overseeing a £12m revenue & £3.5m capital budget. From reactive & planned maintenance to major capital works & sustainability initiatives, you'll drive service excellence, risk management, & long term estate planning - including supporting the development of the new Children's Cancer Centre. The Estates function has undergone a transformation, recruiting specialists to lead on services & are now looking to recruit an Associate Director to lead a team of Principal Engineers, Compliance Managers as well as operational engineers & technicians. This is a senior leadership role with significant influence. You'll work closely with executive directors, clinical teams, & external regulators, providing expert guidance on engineering, construction, & infrastructure strategy. Candidates should have: Masters Degree or equivalent technical qualification in engineering or a related field. Chartered status & full membership of a recognised engineering institution (IHEEM, CIBSE, IMechE, IEE). Extensive experience of operating at a senior level & leading complex engineering services. We would strongly recommend that as part of the application process, the recruiting manager is contacted to discuss the role. Main duties of the job The Associate Director of Estates is a senior member of the Space and Place Directorate with professional accountability for estates maintenance and for the long term strategic development of the Trust's full estates service. Responsibility and accountability for ensuring that Trust premises are safe for patients, staff and visitors. Should be professionally and technically responsible for the annual estates plan, estates policy development and the implementation of legislative requirements across the Trust. The Associate Director of Estates will ensure that the functions of the Estates Department are carried out safely, efficiently and cost effectively to provide a high quality service to patients and staff. The role takes overall responsibility for delegated areas and provides a structure and process for the effective interface with all project activities to ensure that appropriate communications, safety arrangements and operating procedures are in place, and are timely and effective. Will set improvement standards, drive consistency, and build financial and commercial management capability within estates services. This will include, proactively working with a range of senior stakeholders/Directors to innovate and expand or rationalise estates services, planning and evaluating new business options, identifying potential new funding streams and income generation to support achievement of the Trust's strategic objectives. About us GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination. We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed. We particularly welcome applications from BAME communities, people with disabilities and/or long term health conditions and LGBT+ community members. We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion. We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long Term Health Conditions and Women's staff networks. Staff networks are employee led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee. Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below. Person Specification GOSH Culture and Values Our Always values Master's degree or equivalent technical qualification or relevant experience in an engineering or appropriate technical subject. Corporate /full membership of one of the following institutions: IMechE IEE CIBSE IHEEM Evidence of continuous professional development Qualified to chartered status plus significant proven relevant specialist experience at a chartered senior engineer level Evidence of project management experience commensurate with the role Experience/Knowledge Extensive experience of business development, corporate strategy and/or management experience Comprehensive expert technical knowledge and experience relating to mechanical and electrical building services in commercial/ industrial or health buildings Highly skilled and effective negotiator to achieve required outcomes in a complex environment Extensive experience of managing large complex engineering systems including management of revenue and capital budgets Fully conversant with the statutory land legal requirements that impact on building owners and occupiers Ability to successfully line manage staff in line with good people practice, organisational policies and expectations (disciplinary, conduct, performance, probation period, attendance, grievances and B&H) Substantial Estates operational management experience either in the NHS or private sector environment Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individual and teams to achieve departmental targets Demonstrate an understanding of design and contractual processes and a comprehensive understanding of building procurement methods Significant previous experience of developing and implementing both commercial and operational strategies. Experienced in writing detailed complex reports, business cases and policies Experience of developing and implementing policies and standard operating procedures Extensive detailed understanding of NHS strategy & policy Significant experience in working with functional groups, internal stakeholders, and other colleagues to effectively and professionally achieve results and promote a collaborative and supporting environment High degree of experience with using Excel, Word, PowerPoint and other software as needed; high level of comfort with technology in general and interest in seeking and exploring new business management tools Significant experience of managing and influencing change in large/ complex organisations Experience of working with senior stakeholders including board level, presenting, reporting, persuading and influencing them to a way of thinking Considerable experience of the delivery of efficiency and / or cost improvement programmes with a complex organisation Experience of working in a complex cultural environment and able to demonstrate an improvement in ways of working between teams Experience of working with datasets including analysis and collation and using this to support an argument Experience of managing a team and working closely with workstreams Must have clear ideas on how to improve customer satisfaction and how to raise service profile. Skills/Abilities Utilise sophisticated problem-solving capabilities and critical thinking to help address management challenges and program development Strongly developed written and verbal communication skills including the ability to analyse and interpret Highly resourceful. Organization and planning skills Ability to diffuse work conflict using strong interpersonal skills Excellent numerical and analytical skills Extremely proactive; always trying to improve the effectiveness of activities 'Can-do' attitude and active willingness to contribute achievement of organizational goals Ability to communicate effectively and respectfully across the whole organisation and the ability to develop strong relationships with senior stakeholders and ensure they are aware of key headline points. Able to work under pressure and balance competing priorities Ability to provide expert advice to clinicians etc. on a wide range of Estates management issues Responsible for their own work, the majority of which will be self generated and self directed, with a high level of autonomy and will be expected to adopt the lead in all aspects of their role. The ability to develop . click apply for full job details
Apr 08, 2026
Full time
Associate Director of Estates The closing date is 15 April 2026 This is a career-defining opportunity to join one of the world's most prestigious paediatric hospitals. You'll be at the heart of GOSH's transformation, leading the strategic development & operational delivery of estates services across a complex, high-profile healthcare environment. You'll hold professional accountability for the safety, compliance, & performance of all estates infrastructure, overseeing a £12m revenue & £3.5m capital budget. From reactive & planned maintenance to major capital works & sustainability initiatives, you'll drive service excellence, risk management, & long term estate planning - including supporting the development of the new Children's Cancer Centre. The Estates function has undergone a transformation, recruiting specialists to lead on services & are now looking to recruit an Associate Director to lead a team of Principal Engineers, Compliance Managers as well as operational engineers & technicians. This is a senior leadership role with significant influence. You'll work closely with executive directors, clinical teams, & external regulators, providing expert guidance on engineering, construction, & infrastructure strategy. Candidates should have: Masters Degree or equivalent technical qualification in engineering or a related field. Chartered status & full membership of a recognised engineering institution (IHEEM, CIBSE, IMechE, IEE). Extensive experience of operating at a senior level & leading complex engineering services. We would strongly recommend that as part of the application process, the recruiting manager is contacted to discuss the role. Main duties of the job The Associate Director of Estates is a senior member of the Space and Place Directorate with professional accountability for estates maintenance and for the long term strategic development of the Trust's full estates service. Responsibility and accountability for ensuring that Trust premises are safe for patients, staff and visitors. Should be professionally and technically responsible for the annual estates plan, estates policy development and the implementation of legislative requirements across the Trust. The Associate Director of Estates will ensure that the functions of the Estates Department are carried out safely, efficiently and cost effectively to provide a high quality service to patients and staff. The role takes overall responsibility for delegated areas and provides a structure and process for the effective interface with all project activities to ensure that appropriate communications, safety arrangements and operating procedures are in place, and are timely and effective. Will set improvement standards, drive consistency, and build financial and commercial management capability within estates services. This will include, proactively working with a range of senior stakeholders/Directors to innovate and expand or rationalise estates services, planning and evaluating new business options, identifying potential new funding streams and income generation to support achievement of the Trust's strategic objectives. About us GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination. We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed. We particularly welcome applications from BAME communities, people with disabilities and/or long term health conditions and LGBT+ community members. We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion. We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long Term Health Conditions and Women's staff networks. Staff networks are employee led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee. Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below. Person Specification GOSH Culture and Values Our Always values Master's degree or equivalent technical qualification or relevant experience in an engineering or appropriate technical subject. Corporate /full membership of one of the following institutions: IMechE IEE CIBSE IHEEM Evidence of continuous professional development Qualified to chartered status plus significant proven relevant specialist experience at a chartered senior engineer level Evidence of project management experience commensurate with the role Experience/Knowledge Extensive experience of business development, corporate strategy and/or management experience Comprehensive expert technical knowledge and experience relating to mechanical and electrical building services in commercial/ industrial or health buildings Highly skilled and effective negotiator to achieve required outcomes in a complex environment Extensive experience of managing large complex engineering systems including management of revenue and capital budgets Fully conversant with the statutory land legal requirements that impact on building owners and occupiers Ability to successfully line manage staff in line with good people practice, organisational policies and expectations (disciplinary, conduct, performance, probation period, attendance, grievances and B&H) Substantial Estates operational management experience either in the NHS or private sector environment Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individual and teams to achieve departmental targets Demonstrate an understanding of design and contractual processes and a comprehensive understanding of building procurement methods Significant previous experience of developing and implementing both commercial and operational strategies. Experienced in writing detailed complex reports, business cases and policies Experience of developing and implementing policies and standard operating procedures Extensive detailed understanding of NHS strategy & policy Significant experience in working with functional groups, internal stakeholders, and other colleagues to effectively and professionally achieve results and promote a collaborative and supporting environment High degree of experience with using Excel, Word, PowerPoint and other software as needed; high level of comfort with technology in general and interest in seeking and exploring new business management tools Significant experience of managing and influencing change in large/ complex organisations Experience of working with senior stakeholders including board level, presenting, reporting, persuading and influencing them to a way of thinking Considerable experience of the delivery of efficiency and / or cost improvement programmes with a complex organisation Experience of working in a complex cultural environment and able to demonstrate an improvement in ways of working between teams Experience of working with datasets including analysis and collation and using this to support an argument Experience of managing a team and working closely with workstreams Must have clear ideas on how to improve customer satisfaction and how to raise service profile. Skills/Abilities Utilise sophisticated problem-solving capabilities and critical thinking to help address management challenges and program development Strongly developed written and verbal communication skills including the ability to analyse and interpret Highly resourceful. Organization and planning skills Ability to diffuse work conflict using strong interpersonal skills Excellent numerical and analytical skills Extremely proactive; always trying to improve the effectiveness of activities 'Can-do' attitude and active willingness to contribute achievement of organizational goals Ability to communicate effectively and respectfully across the whole organisation and the ability to develop strong relationships with senior stakeholders and ensure they are aware of key headline points. Able to work under pressure and balance competing priorities Ability to provide expert advice to clinicians etc. on a wide range of Estates management issues Responsible for their own work, the majority of which will be self generated and self directed, with a high level of autonomy and will be expected to adopt the lead in all aspects of their role. The ability to develop . click apply for full job details
Location Glasgow, Newcastle-upon-Tyne About the job Job summary The Infected Blood Compensation Authority (IBCA) is a new arm's-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal. IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right. We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments. IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant. Successful applicants will join the Civil Service Pension Scheme. Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA's work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer. Job description We are looking for a Lead Agile Delivery Manager to drive delivery of IBCA's service, helping teams with agile and lean ways of working and fostering a culture of continuous improvement. To be successful, you will collaborate effectively and have a passion for agile delivery. You will have the behaviours to inspire multiple Digital & Data cross-functional teams working in a fast paced complex environment. Recruitment, line management and development of agile delivery managers will also be part of this role. As Lead Agile Delivery Manager you will: Be an experienced agile practitioner with in-depth knowledge and experience of agile and lean tools and techniques, with an ability to lead, role model and coach delivery specialists. Deliver strong agile leadership of a complex scaled delivery with multiple stakeholders. Be accountable for orchestrating delivery, optimising workflows and implementing new processes and techniques needed to deliver successful outcomes at pace and at scale. Lead delivery in a complex and emergent environment, involving multiple teams and senior stakeholders, building momentum and managing multiple competing demands. Be able to build consensus and mediate between different teams to achieve successful outcomes. Communicate with clarity, to build influence and trust at all levels of the organisation, manage stakeholder expectations and facilitate discussions about high risk and complexity. Optimise delivery flow of teams, implement team structure changes and orchestrate efforts across teams to maintain and improve delivery momentum. You can manage the most complicated risks, issues and dependencies and act as an escalation point to unblock issues. Lead teams in the hands-on delivery of our end-to-end service. Person specification Essential Criteria Track record of delivering large scale digital services at pace in complex agile environments involving multiple delivery teams and stakeholders. Exemplary leadership skills with the ability to build and motivate high performing teams and influence diverse stakeholder groups, including experience of coaching and mentoring. Have a proactive approach to developing capability in the organisation. Create a culture of innovative, healthy, psychologically safe, sustainable teams. Strong communication and influencing skills, with experience of making impactful organisational change. Experience of procuring and managing external suppliers, driving performance and delivering valuable outcomes. Fortnightly travel to Newcastle office will be required for candidates based in Glasgow. Additional information: A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance. Licences Please note it is mandatory that fortnightly travel to Newcastle office will be required for candidates based in Glasgow. Please select no to mandatory licences if you are unable to meet the requirements of the role. Candidate who select Newcastle Please select yes when ask if you have the required licences.
Apr 08, 2026
Full time
Location Glasgow, Newcastle-upon-Tyne About the job Job summary The Infected Blood Compensation Authority (IBCA) is a new arm's-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal. IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right. We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments. IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant. Successful applicants will join the Civil Service Pension Scheme. Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA's work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer. Job description We are looking for a Lead Agile Delivery Manager to drive delivery of IBCA's service, helping teams with agile and lean ways of working and fostering a culture of continuous improvement. To be successful, you will collaborate effectively and have a passion for agile delivery. You will have the behaviours to inspire multiple Digital & Data cross-functional teams working in a fast paced complex environment. Recruitment, line management and development of agile delivery managers will also be part of this role. As Lead Agile Delivery Manager you will: Be an experienced agile practitioner with in-depth knowledge and experience of agile and lean tools and techniques, with an ability to lead, role model and coach delivery specialists. Deliver strong agile leadership of a complex scaled delivery with multiple stakeholders. Be accountable for orchestrating delivery, optimising workflows and implementing new processes and techniques needed to deliver successful outcomes at pace and at scale. Lead delivery in a complex and emergent environment, involving multiple teams and senior stakeholders, building momentum and managing multiple competing demands. Be able to build consensus and mediate between different teams to achieve successful outcomes. Communicate with clarity, to build influence and trust at all levels of the organisation, manage stakeholder expectations and facilitate discussions about high risk and complexity. Optimise delivery flow of teams, implement team structure changes and orchestrate efforts across teams to maintain and improve delivery momentum. You can manage the most complicated risks, issues and dependencies and act as an escalation point to unblock issues. Lead teams in the hands-on delivery of our end-to-end service. Person specification Essential Criteria Track record of delivering large scale digital services at pace in complex agile environments involving multiple delivery teams and stakeholders. Exemplary leadership skills with the ability to build and motivate high performing teams and influence diverse stakeholder groups, including experience of coaching and mentoring. Have a proactive approach to developing capability in the organisation. Create a culture of innovative, healthy, psychologically safe, sustainable teams. Strong communication and influencing skills, with experience of making impactful organisational change. Experience of procuring and managing external suppliers, driving performance and delivering valuable outcomes. Fortnightly travel to Newcastle office will be required for candidates based in Glasgow. Additional information: A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance. Licences Please note it is mandatory that fortnightly travel to Newcastle office will be required for candidates based in Glasgow. Please select no to mandatory licences if you are unable to meet the requirements of the role. Candidate who select Newcastle Please select yes when ask if you have the required licences.
Application Architect (.NET / ASP.NET) Position Description At CGI, we deliver innovative, high-impact solutions that transform how organisations operate in complex, mission-critical environments. As an Application Architect, you will play a pivotal role in shaping scalable, resilient systems that drive measurable outcomes for our clients. Working at the forefront of modern architecture, you will influence design decisions, guide Agile teams, and ensure the delivery of high-quality applications that support long-term business success. You'll be empowered to take ownership of technical direction, contribute creative solutions, and collaborate within a supportive environment that values expertise, growth, and continuous improvement. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but you will need to work at client sites in London at least 3 days a week. Your future duties and responsibilities In this role, you will shape and govern application architecture across a complex enterprise environment, ensuring solutions are scalable, secure, and aligned to business objectives. You will evaluate new feature requests, produce high-quality designs, and provide technical leadership to Agile delivery teams, enabling consistent, high-performing outcomes. Working closely with stakeholders, you will translate technical concepts into clear guidance, ensuring alignment across both technical and non-technical audiences. You will also take ownership of improving live services, supporting incident investigations and root cause analysis, while driving continuous improvements to enhance stability, resilience, and performance. You'll collaborate across teams to reduce operational overhead, optimise systems, and ensure architectural best practices are embedded throughout delivery. • Lead & govern application architecture across multiple Agile teams • Design & deliver scalable solutions across monolithic and microservices environments • Guide & support teams with technical direction and design assurance • Evaluate & define solutions for new application feature requests • Troubleshoot & resolve complex incidents and performance issues • Improve & optimise system resilience, stability, and efficiency • Collaborate & communicate effectively with technical and non-technical stakeholders Required qualifications to be successful in this role To succeed in this role, you will bring strong expertise in application and solution architecture within complex environments, alongside a deep understanding of Microsoft-based technologies and modern web architectures. You will be comfortable working across varied systems, supporting Agile delivery, and driving technical excellence through clear communication and collaboration. • You should have strong experience in Application/Solution Architecture • Expert proficiency in ASP.NET, .NET, C#, VB.NET, JavaScript • Proven experience working with web services and distributed systems • Strong understanding of microservices and monolithic architectures • Experience with Agile delivery tools (Jira, Confluence) • Knowledge of IIS, Windows Server, Active Directory, and networking concepts • Experience in live service support, incident investigation, and root cause analysis • Desirable: Node.js, GraphQL, Adobe Experience Manager, MySQL, JBOSS, Oracle • Excellent communication skills with the ability to engage diverse stakeholders • Must hold or be eligible for SC clearance Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Apr 08, 2026
Full time
Application Architect (.NET / ASP.NET) Position Description At CGI, we deliver innovative, high-impact solutions that transform how organisations operate in complex, mission-critical environments. As an Application Architect, you will play a pivotal role in shaping scalable, resilient systems that drive measurable outcomes for our clients. Working at the forefront of modern architecture, you will influence design decisions, guide Agile teams, and ensure the delivery of high-quality applications that support long-term business success. You'll be empowered to take ownership of technical direction, contribute creative solutions, and collaborate within a supportive environment that values expertise, growth, and continuous improvement. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but you will need to work at client sites in London at least 3 days a week. Your future duties and responsibilities In this role, you will shape and govern application architecture across a complex enterprise environment, ensuring solutions are scalable, secure, and aligned to business objectives. You will evaluate new feature requests, produce high-quality designs, and provide technical leadership to Agile delivery teams, enabling consistent, high-performing outcomes. Working closely with stakeholders, you will translate technical concepts into clear guidance, ensuring alignment across both technical and non-technical audiences. You will also take ownership of improving live services, supporting incident investigations and root cause analysis, while driving continuous improvements to enhance stability, resilience, and performance. You'll collaborate across teams to reduce operational overhead, optimise systems, and ensure architectural best practices are embedded throughout delivery. • Lead & govern application architecture across multiple Agile teams • Design & deliver scalable solutions across monolithic and microservices environments • Guide & support teams with technical direction and design assurance • Evaluate & define solutions for new application feature requests • Troubleshoot & resolve complex incidents and performance issues • Improve & optimise system resilience, stability, and efficiency • Collaborate & communicate effectively with technical and non-technical stakeholders Required qualifications to be successful in this role To succeed in this role, you will bring strong expertise in application and solution architecture within complex environments, alongside a deep understanding of Microsoft-based technologies and modern web architectures. You will be comfortable working across varied systems, supporting Agile delivery, and driving technical excellence through clear communication and collaboration. • You should have strong experience in Application/Solution Architecture • Expert proficiency in ASP.NET, .NET, C#, VB.NET, JavaScript • Proven experience working with web services and distributed systems • Strong understanding of microservices and monolithic architectures • Experience with Agile delivery tools (Jira, Confluence) • Knowledge of IIS, Windows Server, Active Directory, and networking concepts • Experience in live service support, incident investigation, and root cause analysis • Desirable: Node.js, GraphQL, Adobe Experience Manager, MySQL, JBOSS, Oracle • Excellent communication skills with the ability to engage diverse stakeholders • Must hold or be eligible for SC clearance Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Government Digital & Data
Newcastle Upon Tyne, Tyne And Wear
Location Newcastle-upon-Tyne About the job Job summary The Infected Blood Compensation Authority (IBCA) is a new arm's-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal. IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right. We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments. IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant. Successful applicants will join the Civil Service Pension Scheme. Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA's work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer. Job description As a Senior Agile Delivery Manager you will: Work with your teams to champion agile and lean ways of working and foster a culture of continuous improvement. Help your team collaborate effectively in a fast paced, transparent, multi-disciplined environment that is working at scale. Be core at breaking down barriers for your team, and both planning at a higher level and getting into the details to make things happen. Be an active member of the delivery community of practice sharing and learning with others Manage delivery in a complex and emergent environment, involving multiple teams and senior stakeholders, building momentum and managing multiple competing demands. Lead and motivate multi-disciplinary teams, helping them organise and plan their work, in order to deliver services that meet users' needs. Provide useful and accurate delivery metrics to facilitate continual improvement. Facilitate an inclusive team environment, where innovation and challenge are welcomed. Deliver to agreed goals and milestones by actively tackling risks / blockers, and escalating -where necessary. Develop, guide and coach the team, to continually improve effectiveness, efficiency and cohesion. Engage stakeholders - building strong relationships with people across teams in IBCA. Person specification The right person for this demanding role will have: Experience of digital delivery in an agile environment, with multidisciplinary teams, building momentum and managing multiple competing demands. Promoting a culture of psychological safety in teams, managing team dynamic; Have a proactive approach to learning and development of yourself and others; Experience of planning delivery of outcomes, coping with uncertainty and managing risks and dependencies across a number other teams Experience in the use of agile principles and approaches in a large, complex and fast paced environment Additional information: A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.
Apr 08, 2026
Full time
Location Newcastle-upon-Tyne About the job Job summary The Infected Blood Compensation Authority (IBCA) is a new arm's-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal. IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right. We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments. IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant. Successful applicants will join the Civil Service Pension Scheme. Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA's work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer. Job description As a Senior Agile Delivery Manager you will: Work with your teams to champion agile and lean ways of working and foster a culture of continuous improvement. Help your team collaborate effectively in a fast paced, transparent, multi-disciplined environment that is working at scale. Be core at breaking down barriers for your team, and both planning at a higher level and getting into the details to make things happen. Be an active member of the delivery community of practice sharing and learning with others Manage delivery in a complex and emergent environment, involving multiple teams and senior stakeholders, building momentum and managing multiple competing demands. Lead and motivate multi-disciplinary teams, helping them organise and plan their work, in order to deliver services that meet users' needs. Provide useful and accurate delivery metrics to facilitate continual improvement. Facilitate an inclusive team environment, where innovation and challenge are welcomed. Deliver to agreed goals and milestones by actively tackling risks / blockers, and escalating -where necessary. Develop, guide and coach the team, to continually improve effectiveness, efficiency and cohesion. Engage stakeholders - building strong relationships with people across teams in IBCA. Person specification The right person for this demanding role will have: Experience of digital delivery in an agile environment, with multidisciplinary teams, building momentum and managing multiple competing demands. Promoting a culture of psychological safety in teams, managing team dynamic; Have a proactive approach to learning and development of yourself and others; Experience of planning delivery of outcomes, coping with uncertainty and managing risks and dependencies across a number other teams Experience in the use of agile principles and approaches in a large, complex and fast paced environment Additional information: A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.
Location Bristol, London, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need. Job description Join us for a newly created role where you'll be supported to drive your career forward across diverse workstreams. Working directly to enhance and shape the future of workforce and capability, you'll be supporting the development and implementation of new people and workforce policies, to help build a sustainable workforce across the crucial Digital, Data and Cyber professions. This broad HR generalist role offers exposure to the full range of people policy and workforce activity, including resourcing, workforce planning, reward and capability development. It's a chance to work alongside experienced HR professionals who'll support your learning and build skills across their core disciplines. You'll work closely with HR leaders, workforce teams and key stakeholders across government, contributing evidence based advice to support people and capability strategies, ensuring policies and practices are consistent, effective and aligned with organisational priorities. Person specification Workforce Planning and Capability Support the development, review and maintenance of people and workforce policies that contribute to organisational capability and performance. Contribute to workforce strategy activity, including identifying skills needs, workforce risks and future capability requirements. Assist with cross government workforce planning activity, ensuring people policies support delivery objectives and organisational resilience. Resourcing and Talent Support the development and application of resourcing policies and guidance covering recruitment, retention and internal mobility. Use workforce data and labour market information to inform improvements to resourcing approaches, processes and delivery models. Contribute to initiatives that promote diversity, inclusion and accessibility across recruitment and career pathways. Reward and Pay Support the development, implementation and maintenance of reward, pay and allowances policies in line with wider HR frameworks and governance requirements. Assist with pay benchmarking and reward analysis, translating findings into clear evidence to inform policy decisions and business cases. Provide advice and support to stakeholders on the application of pay and reward policies. Stakeholder Engagement Build effective working relationships with HR colleagues, workforce teams and policy stakeholders across government. Engage with central teams and delivery partners to support consistent application of people policies and workforce initiatives. Represent the team in working groups, forums and meetings as required, providing clear updates and contributions. Advice and Support Draft briefings, submissions, guidance and papers for senior leaders, ensuring content is clear, accurate and evidence based. Provide day to day advice and support to stakeholders on people and workforce policy matters. Support senior colleagues by coordinating information, analysis and responses across workstreams. Essential Criteria Experience in HR policy principles and how people policies support organisational performance. Knowledge and understanding of analysing complex workforce data to translate insights into clear policy recommendations. Proven ability to communicate complex ideas clearly and influence diverse internal and external stakeholders. Excellent written and verbal communication skills. Qualification: CIPD Level 5 or willing to obtain it within 24 months. Desirable Criteria Experience working in a large or complex organisations Awareness of the labour market landscape and workforce planning approaches.
Apr 08, 2026
Seasonal
Location Bristol, London, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need. Job description Join us for a newly created role where you'll be supported to drive your career forward across diverse workstreams. Working directly to enhance and shape the future of workforce and capability, you'll be supporting the development and implementation of new people and workforce policies, to help build a sustainable workforce across the crucial Digital, Data and Cyber professions. This broad HR generalist role offers exposure to the full range of people policy and workforce activity, including resourcing, workforce planning, reward and capability development. It's a chance to work alongside experienced HR professionals who'll support your learning and build skills across their core disciplines. You'll work closely with HR leaders, workforce teams and key stakeholders across government, contributing evidence based advice to support people and capability strategies, ensuring policies and practices are consistent, effective and aligned with organisational priorities. Person specification Workforce Planning and Capability Support the development, review and maintenance of people and workforce policies that contribute to organisational capability and performance. Contribute to workforce strategy activity, including identifying skills needs, workforce risks and future capability requirements. Assist with cross government workforce planning activity, ensuring people policies support delivery objectives and organisational resilience. Resourcing and Talent Support the development and application of resourcing policies and guidance covering recruitment, retention and internal mobility. Use workforce data and labour market information to inform improvements to resourcing approaches, processes and delivery models. Contribute to initiatives that promote diversity, inclusion and accessibility across recruitment and career pathways. Reward and Pay Support the development, implementation and maintenance of reward, pay and allowances policies in line with wider HR frameworks and governance requirements. Assist with pay benchmarking and reward analysis, translating findings into clear evidence to inform policy decisions and business cases. Provide advice and support to stakeholders on the application of pay and reward policies. Stakeholder Engagement Build effective working relationships with HR colleagues, workforce teams and policy stakeholders across government. Engage with central teams and delivery partners to support consistent application of people policies and workforce initiatives. Represent the team in working groups, forums and meetings as required, providing clear updates and contributions. Advice and Support Draft briefings, submissions, guidance and papers for senior leaders, ensuring content is clear, accurate and evidence based. Provide day to day advice and support to stakeholders on people and workforce policy matters. Support senior colleagues by coordinating information, analysis and responses across workstreams. Essential Criteria Experience in HR policy principles and how people policies support organisational performance. Knowledge and understanding of analysing complex workforce data to translate insights into clear policy recommendations. Proven ability to communicate complex ideas clearly and influence diverse internal and external stakeholders. Excellent written and verbal communication skills. Qualification: CIPD Level 5 or willing to obtain it within 24 months. Desirable Criteria Experience working in a large or complex organisations Awareness of the labour market landscape and workforce planning approaches.
Job Description: OverviewThe Senior Legal Technology Support Specialist provides advanced technical leadership and client stewardship for Service Delivery, owning the end to end reliability, readiness, and continuous improvement of court technology operations across EMEA. The role spans architecture oversight, complex incident command, and standards governance for hearing room solutions including transcription, electronic presentation of evidence (EPE), TMX, audio management, and videoconferencing, ensuring consistently excellent outcomes for internal teams, external stakeholders, and high profile proceedings.This is a predominantly onsite role based in London (3-4 days per week), with occasional travel across the region and opportunities for remote working during court recess periods at the discretion of the Technical Delivery Manager. This role supports both in-person and virtual hearings across all EMEA regions and requires a high level of technical competency, communication, and customer service. Key Responsibilities Technical Setup & Support Define and maintain the reference architecture and gold-build standards for hearing-room and virtual hearing solutions (EPE/TMX, Audio, VC), ensuring platforms are secure, compliant and support rapid deployment at scale across EMEA. Conduct technical setup and re rig activities for hearing rooms and virtual environments Deliver technical assistance for EPIQ-managed cases, including transcription, evidence presentation and document management systems Lead complex environment design, including hearing room schematics and integration patterns for new and existing technologies; review and sign off designs produced by others. Install and support Audio-Visual services. Provide onsite specialist support for Audio-Visual service contracts Manage hardware and application support, ensuring equipment is prepared, tested, and fully operational for hearings Conduct and document regular equipment tests to meet audit standards and ensure uninterrupted hearings Perform daily connectivity checks on hearing solutions Uphold safety protocols, including manual handling of equipment Produce hearing room schematics for design solutions Serve as an EPE Operator or videoconferencing moderator for court hearings as required, demonstrating professionalism and serving as a role model for independent contractors Coordinate with Project Management and Scheduling teams prior to each hearing to ensure all technical requirements are planned and fulfilled in advance Advanced technical troubleshooting across EPE/TMX, audio, VC, networks, and endpoints; able to diagnose systemic issues and design durable fixes. Equipment & Data Management Maintain accurate records of equipment allocation, tracking logs, upgrades, and maintenance protocols for court reporting equipment. Ensure all precise tracking across multiple hearings Manage a detailed fault log to monitor and mitigate technical issues Update procedures in line with risk management to mitigate technical issues Identify best fit equipment and applications to meet client needs and proactively engage in new system rollouts Ensure all data is stored securely in compliance with data retention policies, and guarantee that all equipment is wiped and imaged accordingly, including the maintenance of internal secure file transfer platforms Complete biannual stock audits during court recess periods Track equipment allocation across multiple hearings with accuracy Client & Contractor Support Provide exceptional client-facing support Participate in introductory client meetings to support seamless delivery Participate in client feedback meetings Produce client-facing documentation inclusive of training manuals, technical quick reference guides, demos, RCA documentation, contractor training materials Provide clear timely client communication Support the operations team in the delivery of client requests Train, support, and conduct quality checks for independent contractors Provide professional, first-class service to our clients in the hearing room setting Mentor and upskill more junior Specialists and independent contractors; define onboarding, shadowing, and quality check frameworks; certify Operators for complex hearings. Project & Service Coordination Collaborate with the Project Management Team to organise and process TMX hearing bundles prior to EPE service delivery, ensuring Operators are well-prepared Coordinate with Project Management and Scheduling teams to ensure all hearing requirements are met Partake in project calls to identify best fit technical solutions, problem solve complex technical requirements implementing these solutions in the hearing room Communicate complex technical solutions to clients and internal stakeholders Log technical activities within the internal database to support accurate recording keeping and billing Identify and implement cost efficiencies Create hearing room schematics for existing and new technology solutions Prepare business justifications for new technical solutions Audio & Transcript Operations Collect, edit, and securely upload audio recordings from courts and government venues Process audio transcript syncing requests via relevant software Manage and monitor audio requests in line with technical and security requirements Continuous Improvement & Collaboration Identify and implement operational improvements and innovative solutions. Write and maintain procedure manuals and training guides Support Senior Business Application Engineer and maintain vendor relationships Lead projects involving software development and provide updates across international team stakeholders. Demonstrate high-level communication and multitasking abilities as measured by KPIs established by the Technical Delivery Manager, maintaining responsiveness via email and MS Teams. Proactively identify opportunities for improvement, employ problem-solving skills, and implement innovative solutions. Communicate positively with stakeholders with well-considered and documented technical set-up and innovations Collaborate with international teams on the roll-out of new software across regions. Skills and Competencies Team-oriented, supportive, and collaborative Confident in client-facing roles including kick-off calls, meetings, and in-court setups Knowledge-driven, results-focused, adaptable, and flexible to occasional out-of-hours work Professional appearance and positive communicator at all levels Strong problem-solving, workload prioritisation, and initiative Self-motivated and committed to personal and team development Strong technical troubleshooting skills Excellent communication and client facing abilities Ability to multitask and remain effective under time pressure High attention to detail and strong organisation skills Willingness to travel and support hearings across the region Background & Profile Strong technical capability with broad IT competence. Advanced Microsoft Excel skills. Experience creating technical installations diagrams and supporting training material Experience in a client facing technical support role Excellent written and spoken communication; able to multi-task effectively. Interpersonal strengths including analytical, pragmatic, and thorough approaches. Experience in client-facing environments with high-level professionals. Highly organised, positive, and able to work independently.If you enjoy fast-paced environments, growth, and working with enthusiastic high achievers, this role offers an exciting career path. Must be authorised to work in the United Kingdom for any employer. It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's
Apr 08, 2026
Full time
Job Description: OverviewThe Senior Legal Technology Support Specialist provides advanced technical leadership and client stewardship for Service Delivery, owning the end to end reliability, readiness, and continuous improvement of court technology operations across EMEA. The role spans architecture oversight, complex incident command, and standards governance for hearing room solutions including transcription, electronic presentation of evidence (EPE), TMX, audio management, and videoconferencing, ensuring consistently excellent outcomes for internal teams, external stakeholders, and high profile proceedings.This is a predominantly onsite role based in London (3-4 days per week), with occasional travel across the region and opportunities for remote working during court recess periods at the discretion of the Technical Delivery Manager. This role supports both in-person and virtual hearings across all EMEA regions and requires a high level of technical competency, communication, and customer service. Key Responsibilities Technical Setup & Support Define and maintain the reference architecture and gold-build standards for hearing-room and virtual hearing solutions (EPE/TMX, Audio, VC), ensuring platforms are secure, compliant and support rapid deployment at scale across EMEA. Conduct technical setup and re rig activities for hearing rooms and virtual environments Deliver technical assistance for EPIQ-managed cases, including transcription, evidence presentation and document management systems Lead complex environment design, including hearing room schematics and integration patterns for new and existing technologies; review and sign off designs produced by others. Install and support Audio-Visual services. Provide onsite specialist support for Audio-Visual service contracts Manage hardware and application support, ensuring equipment is prepared, tested, and fully operational for hearings Conduct and document regular equipment tests to meet audit standards and ensure uninterrupted hearings Perform daily connectivity checks on hearing solutions Uphold safety protocols, including manual handling of equipment Produce hearing room schematics for design solutions Serve as an EPE Operator or videoconferencing moderator for court hearings as required, demonstrating professionalism and serving as a role model for independent contractors Coordinate with Project Management and Scheduling teams prior to each hearing to ensure all technical requirements are planned and fulfilled in advance Advanced technical troubleshooting across EPE/TMX, audio, VC, networks, and endpoints; able to diagnose systemic issues and design durable fixes. Equipment & Data Management Maintain accurate records of equipment allocation, tracking logs, upgrades, and maintenance protocols for court reporting equipment. Ensure all precise tracking across multiple hearings Manage a detailed fault log to monitor and mitigate technical issues Update procedures in line with risk management to mitigate technical issues Identify best fit equipment and applications to meet client needs and proactively engage in new system rollouts Ensure all data is stored securely in compliance with data retention policies, and guarantee that all equipment is wiped and imaged accordingly, including the maintenance of internal secure file transfer platforms Complete biannual stock audits during court recess periods Track equipment allocation across multiple hearings with accuracy Client & Contractor Support Provide exceptional client-facing support Participate in introductory client meetings to support seamless delivery Participate in client feedback meetings Produce client-facing documentation inclusive of training manuals, technical quick reference guides, demos, RCA documentation, contractor training materials Provide clear timely client communication Support the operations team in the delivery of client requests Train, support, and conduct quality checks for independent contractors Provide professional, first-class service to our clients in the hearing room setting Mentor and upskill more junior Specialists and independent contractors; define onboarding, shadowing, and quality check frameworks; certify Operators for complex hearings. Project & Service Coordination Collaborate with the Project Management Team to organise and process TMX hearing bundles prior to EPE service delivery, ensuring Operators are well-prepared Coordinate with Project Management and Scheduling teams to ensure all hearing requirements are met Partake in project calls to identify best fit technical solutions, problem solve complex technical requirements implementing these solutions in the hearing room Communicate complex technical solutions to clients and internal stakeholders Log technical activities within the internal database to support accurate recording keeping and billing Identify and implement cost efficiencies Create hearing room schematics for existing and new technology solutions Prepare business justifications for new technical solutions Audio & Transcript Operations Collect, edit, and securely upload audio recordings from courts and government venues Process audio transcript syncing requests via relevant software Manage and monitor audio requests in line with technical and security requirements Continuous Improvement & Collaboration Identify and implement operational improvements and innovative solutions. Write and maintain procedure manuals and training guides Support Senior Business Application Engineer and maintain vendor relationships Lead projects involving software development and provide updates across international team stakeholders. Demonstrate high-level communication and multitasking abilities as measured by KPIs established by the Technical Delivery Manager, maintaining responsiveness via email and MS Teams. Proactively identify opportunities for improvement, employ problem-solving skills, and implement innovative solutions. Communicate positively with stakeholders with well-considered and documented technical set-up and innovations Collaborate with international teams on the roll-out of new software across regions. Skills and Competencies Team-oriented, supportive, and collaborative Confident in client-facing roles including kick-off calls, meetings, and in-court setups Knowledge-driven, results-focused, adaptable, and flexible to occasional out-of-hours work Professional appearance and positive communicator at all levels Strong problem-solving, workload prioritisation, and initiative Self-motivated and committed to personal and team development Strong technical troubleshooting skills Excellent communication and client facing abilities Ability to multitask and remain effective under time pressure High attention to detail and strong organisation skills Willingness to travel and support hearings across the region Background & Profile Strong technical capability with broad IT competence. Advanced Microsoft Excel skills. Experience creating technical installations diagrams and supporting training material Experience in a client facing technical support role Excellent written and spoken communication; able to multi-task effectively. Interpersonal strengths including analytical, pragmatic, and thorough approaches. Experience in client-facing environments with high-level professionals. Highly organised, positive, and able to work independently.If you enjoy fast-paced environments, growth, and working with enthusiastic high achievers, this role offers an exciting career path. Must be authorised to work in the United Kingdom for any employer. It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's
FP&A Manager Department: Finance Employment Type: Permanent Location: Aldgate, London Description Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life. We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders. Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail. What you'll be doing Financial Strategy Be fully versed on the site profile, including: Understanding the overall site strategy and key drivers Comprehensive awareness of the various legal agreements (s106, purchase, RSL) and an understanding of the key triggers and clauses therein Understanding the planning constraints on the site and their impact on the site opportunities and financials Understanding the build programme and the resulting site sequencing, with a full grasp on the areas of flex within the programme Understanding the costings of the development and how they benchmark against other schemes / phases Ability to help communicate the above to the wider business as required. Comprehensive understanding of the site financials, being able to concisely explain variances and exceptions in ad hoc meetings and evidence understanding through an in depth quarterly finance review Provide ad hoc scenario analysis for a variety of audiences to illustrate clearly the impact of any number of potential strategic decisions and to ensure the business plan is fully optimised to drive returns and financial metrics Forecasting Maintain an up to date and accurate business cash and profit forecast Ensure site provisions are fully up to date and accurate Maintain a fully flexible working business forecast financial model (profit and cashflow) for reporting and scenario analysis Ensure the site financials are accurately reflected on the accounting / forecasting software Comprehensive understanding of the impact of site finance changes on the central forecast position Financial Reporting Coordination and review of management information reporting packs and Board Packs Have a detailed understanding of, and driving the business to hit, a range of project and corporate forecasts and targets Prepare and present a comprehensive quarterly review of the 10 year business plan covering all financial, risk and opportunity areas for our developments Assist the central finance function as necessary at half year and year end with reporting requirements and site related support Responsible for assisting with ad hoc group requests Ensuring the accuracy and integrity of data to ensure reports are correct first time What you'll bring Management & Leadership Ability to stay positive and be a team player despite pressure and stressful situations Share knowledge and experience to inform the project team on financial matters Influencing team members and peers, turning around objections and resistance Effectively utilise team resources Build great collaboration between team members and peers Development of finance team members with a structured approach Nurturing or implementing new ideas and working practices Ensure quality delivery is right first time Gathering information and involving team members to make effective and safe decisions Motivated with a positive 'can do' attitude. Excellent organisation skills and time management Conduct yourself in a respectable manner Professional approach and high level of discretion Ability to work on own initiative and generate solutions Technical Knowledge Excellent technical grasp of Excel functions and solid level of modelling expertise Fully working and up to date accounting knowledge Working knowledge of latest tax and financial guidance Awareness of key legal, planning & technical guidelines which might impact on the development Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard default full time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Apr 08, 2026
Full time
FP&A Manager Department: Finance Employment Type: Permanent Location: Aldgate, London Description Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life. We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders. Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail. What you'll be doing Financial Strategy Be fully versed on the site profile, including: Understanding the overall site strategy and key drivers Comprehensive awareness of the various legal agreements (s106, purchase, RSL) and an understanding of the key triggers and clauses therein Understanding the planning constraints on the site and their impact on the site opportunities and financials Understanding the build programme and the resulting site sequencing, with a full grasp on the areas of flex within the programme Understanding the costings of the development and how they benchmark against other schemes / phases Ability to help communicate the above to the wider business as required. Comprehensive understanding of the site financials, being able to concisely explain variances and exceptions in ad hoc meetings and evidence understanding through an in depth quarterly finance review Provide ad hoc scenario analysis for a variety of audiences to illustrate clearly the impact of any number of potential strategic decisions and to ensure the business plan is fully optimised to drive returns and financial metrics Forecasting Maintain an up to date and accurate business cash and profit forecast Ensure site provisions are fully up to date and accurate Maintain a fully flexible working business forecast financial model (profit and cashflow) for reporting and scenario analysis Ensure the site financials are accurately reflected on the accounting / forecasting software Comprehensive understanding of the impact of site finance changes on the central forecast position Financial Reporting Coordination and review of management information reporting packs and Board Packs Have a detailed understanding of, and driving the business to hit, a range of project and corporate forecasts and targets Prepare and present a comprehensive quarterly review of the 10 year business plan covering all financial, risk and opportunity areas for our developments Assist the central finance function as necessary at half year and year end with reporting requirements and site related support Responsible for assisting with ad hoc group requests Ensuring the accuracy and integrity of data to ensure reports are correct first time What you'll bring Management & Leadership Ability to stay positive and be a team player despite pressure and stressful situations Share knowledge and experience to inform the project team on financial matters Influencing team members and peers, turning around objections and resistance Effectively utilise team resources Build great collaboration between team members and peers Development of finance team members with a structured approach Nurturing or implementing new ideas and working practices Ensure quality delivery is right first time Gathering information and involving team members to make effective and safe decisions Motivated with a positive 'can do' attitude. Excellent organisation skills and time management Conduct yourself in a respectable manner Professional approach and high level of discretion Ability to work on own initiative and generate solutions Technical Knowledge Excellent technical grasp of Excel functions and solid level of modelling expertise Fully working and up to date accounting knowledge Working knowledge of latest tax and financial guidance Awareness of key legal, planning & technical guidelines which might impact on the development Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard default full time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Delivery Manager Position Description At CGI, you'll take a leading role in shaping and delivering complex programmes that drive meaningful outcomes for our clients and wider society. As a Delivery Manager, you'll sit at the heart of high-profile engagements, bringing clarity, momentum and confidence to multi-project environments. You'll work alongside talented teams to turn strategy into action, balancing innovation with control while delivering measurable business value. Supported by a collaborative culture that values ownership, creativity and continuous development, you'll have the opportunity to influence how programmes are delivered, build trusted client relationships and make a lasting impact across critical initiatives. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will take end-to-end ownership of a complex programme, leading it through every phase of the delivery lifecycle to achieve agreed outcomes and benefits. You'll establish strong governance, reporting and controls from the outset, ensuring transparency, pace and informed decision-making at all levels. Working closely with project managers, partners and clients, you'll proactively manage dependencies, risks and issues while maintaining a clear focus on quality, value and contractual commitments. You will lead, coach and motivate programme and project teams, creating an environment where people are supported to perform at their best. By balancing commercial awareness with delivery excellence, you'll manage budgets, margins and invoicing, while building trusted relationships with senior stakeholders and clients through effective communication and insight-driven engagement. Key responsibilities include: • Lead & Govern programme delivery across all lifecycle phases • Establish & Maintain effective governance, reporting and assurance • Coordinate & Align multiple projects and interdependencies • Manage & Mitigate programme-level risks, issues and dependencies • Control & Optimise budgets, margins and financial performance • Develop & Support high-performing delivery teams • Engage & Influence senior stakeholders, partners and clients • Ensure & Assure compliance with CGI governance and delivery standards Required qualifications to be successful in this role You should bring significant experience leading complex programmes, with a strong track record of delivering outcomes in multi-stakeholder environments. You'll be comfortable operating at senior levels, combining leadership, commercial awareness and delivery expertise, alongside an understanding of modern technologies and public sector ways of working. You should have: • Extensive experience in programme and project management roles • Strong knowledge of Agile, Waterfall, MSP and PRINCE2 methodologies • Proven ability to lead, coach and manage delivery teams • Experience managing senior stakeholders and client relationships • Strong commercial, financial and budget management capability • Ability to manage risk, resolve issues and make informed decisions • Understanding of current technologies, tooling and delivery environments • Experience working within government or regulated environments Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Apr 08, 2026
Full time
Delivery Manager Position Description At CGI, you'll take a leading role in shaping and delivering complex programmes that drive meaningful outcomes for our clients and wider society. As a Delivery Manager, you'll sit at the heart of high-profile engagements, bringing clarity, momentum and confidence to multi-project environments. You'll work alongside talented teams to turn strategy into action, balancing innovation with control while delivering measurable business value. Supported by a collaborative culture that values ownership, creativity and continuous development, you'll have the opportunity to influence how programmes are delivered, build trusted client relationships and make a lasting impact across critical initiatives. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will take end-to-end ownership of a complex programme, leading it through every phase of the delivery lifecycle to achieve agreed outcomes and benefits. You'll establish strong governance, reporting and controls from the outset, ensuring transparency, pace and informed decision-making at all levels. Working closely with project managers, partners and clients, you'll proactively manage dependencies, risks and issues while maintaining a clear focus on quality, value and contractual commitments. You will lead, coach and motivate programme and project teams, creating an environment where people are supported to perform at their best. By balancing commercial awareness with delivery excellence, you'll manage budgets, margins and invoicing, while building trusted relationships with senior stakeholders and clients through effective communication and insight-driven engagement. Key responsibilities include: • Lead & Govern programme delivery across all lifecycle phases • Establish & Maintain effective governance, reporting and assurance • Coordinate & Align multiple projects and interdependencies • Manage & Mitigate programme-level risks, issues and dependencies • Control & Optimise budgets, margins and financial performance • Develop & Support high-performing delivery teams • Engage & Influence senior stakeholders, partners and clients • Ensure & Assure compliance with CGI governance and delivery standards Required qualifications to be successful in this role You should bring significant experience leading complex programmes, with a strong track record of delivering outcomes in multi-stakeholder environments. You'll be comfortable operating at senior levels, combining leadership, commercial awareness and delivery expertise, alongside an understanding of modern technologies and public sector ways of working. You should have: • Extensive experience in programme and project management roles • Strong knowledge of Agile, Waterfall, MSP and PRINCE2 methodologies • Proven ability to lead, coach and manage delivery teams • Experience managing senior stakeholders and client relationships • Strong commercial, financial and budget management capability • Ability to manage risk, resolve issues and make informed decisions • Understanding of current technologies, tooling and delivery environments • Experience working within government or regulated environments Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Job Title: IT Service Design Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you passionate about Service Management, particularly ITIL Service Design? We're hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely together to shape the Service Management characteristics of services and products as they progress through delivery. As an IT Service Design Manager, you will bring experience in service management and service operations, supported by strong practical knowledge of service design. You will lead the Service Design phase services and products, coordinating activities and resources to ensure a smooth and wellmanaged handover into Service Transition. Working in alignment with the ITIL Service Management framework, you will collaborate with stakeholders across design, architecture, IT Operations and wider business areas. When we build new services or transform and modernise existing services you'll make sure that service design is consistent, highquality, and fully integrated into the wider delivery lifecycle. What skills, knowledge and experience will you need? Proven experience delivering highquality Service Design in a fastpaced environment. Strong track record of engaging with stakeholders to provide clear analysis, insights, and recommendations. Solid understanding of the ITIL framework, supported by relevant qualifications. Demonstrated ability to work collaboratively across teams and build effective working relationships. You and your role We are looking for someone with strong experience in delivering highquality Service Design. Here you'll apply service design principles to create effective, reliable and services that are used by millions of people. You will also work closely with a range of stakeholders, engaging regularly to gather insights, provide analysis and offer wellinformed recommendations - you'll need good communication skills and to be able translate complex information into clear guidance. You expertise is underpinned by your understanding of the ITIL framework, supported by relevant qualifications. You will use this knowledge to ensure service design approaches are aligned with established best practice and organisational standards. We don't work in silos. You'll collaborate across different functions, building strong relationships and contributing to a positive, productive working environment and a strong community of practice. Your approach will help ensure services are designed and delivered in a way that supports both operational needs and wider organisational goals. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 24 days rising to 26 days after one year (and 31 days over time) You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 08, 2026
Full time
Job Title: IT Service Design Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you passionate about Service Management, particularly ITIL Service Design? We're hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely together to shape the Service Management characteristics of services and products as they progress through delivery. As an IT Service Design Manager, you will bring experience in service management and service operations, supported by strong practical knowledge of service design. You will lead the Service Design phase services and products, coordinating activities and resources to ensure a smooth and wellmanaged handover into Service Transition. Working in alignment with the ITIL Service Management framework, you will collaborate with stakeholders across design, architecture, IT Operations and wider business areas. When we build new services or transform and modernise existing services you'll make sure that service design is consistent, highquality, and fully integrated into the wider delivery lifecycle. What skills, knowledge and experience will you need? Proven experience delivering highquality Service Design in a fastpaced environment. Strong track record of engaging with stakeholders to provide clear analysis, insights, and recommendations. Solid understanding of the ITIL framework, supported by relevant qualifications. Demonstrated ability to work collaboratively across teams and build effective working relationships. You and your role We are looking for someone with strong experience in delivering highquality Service Design. Here you'll apply service design principles to create effective, reliable and services that are used by millions of people. You will also work closely with a range of stakeholders, engaging regularly to gather insights, provide analysis and offer wellinformed recommendations - you'll need good communication skills and to be able translate complex information into clear guidance. You expertise is underpinned by your understanding of the ITIL framework, supported by relevant qualifications. You will use this knowledge to ensure service design approaches are aligned with established best practice and organisational standards. We don't work in silos. You'll collaborate across different functions, building strong relationships and contributing to a positive, productive working environment and a strong community of practice. Your approach will help ensure services are designed and delivered in a way that supports both operational needs and wider organisational goals. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 24 days rising to 26 days after one year (and 31 days over time) You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
IT Service Design Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you passionate about Service Management, particularly ITIL Service Design? We're hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely together to shape the Service Management characteristics of services and products as they progress through delivery. As an IT Service Design Manager, you will bring experience in service management and service operations, supported by strong practical knowledge of service design. You will lead the Service Design phase services and products, coordinating activities and resources to ensure a smooth and wellmanaged handover into Service Transition. Working in alignment with the ITIL Service Management framework, you will collaborate with stakeholders across design, architecture, IT Operations and wider business areas. When we build new services or transform and modernise existing services you'll make sure that service design is consistent, highquality, and fully integrated into the wider delivery lifecycle. What skills, knowledge and experience will you need? Proven experience delivering highquality Service Design in a fastpaced environment. Strong track record of engaging with stakeholders to provide clear analysis, insights, and recommendations. Solid understanding of the ITIL framework, supported by relevant qualifications. Demonstrated ability to work collaboratively across teams and build effective working relationships. You and your role We are looking for someone with strong experience in delivering highquality Service Design. Here you'll apply service design principles to create effective, reliable and services that are used by millions of people. You will also work closely with a range of stakeholders, engaging regularly to gather insights, provide analysis and offer wellinformed recommendations - you'll need good communication skills and to be able translate complex information into clear guidance. You expertise is underpinned by your understanding of the ITIL framework, supported by relevant qualifications. You will use this knowledge to ensure service design approaches are aligned with established best practice and organisational standards. We don't work in silos. You'll collaborate across different functions, building strong relationships and contributing to a positive, productive working environment and a strong community of practice. Your approach will help ensure services are designed and delivered in a way that supports both operational needs and wider organisational goals. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 24 days rising to 26 days after one year (and 31 days over time) You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 08, 2026
Full time
IT Service Design Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you passionate about Service Management, particularly ITIL Service Design? We're hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely together to shape the Service Management characteristics of services and products as they progress through delivery. As an IT Service Design Manager, you will bring experience in service management and service operations, supported by strong practical knowledge of service design. You will lead the Service Design phase services and products, coordinating activities and resources to ensure a smooth and wellmanaged handover into Service Transition. Working in alignment with the ITIL Service Management framework, you will collaborate with stakeholders across design, architecture, IT Operations and wider business areas. When we build new services or transform and modernise existing services you'll make sure that service design is consistent, highquality, and fully integrated into the wider delivery lifecycle. What skills, knowledge and experience will you need? Proven experience delivering highquality Service Design in a fastpaced environment. Strong track record of engaging with stakeholders to provide clear analysis, insights, and recommendations. Solid understanding of the ITIL framework, supported by relevant qualifications. Demonstrated ability to work collaboratively across teams and build effective working relationships. You and your role We are looking for someone with strong experience in delivering highquality Service Design. Here you'll apply service design principles to create effective, reliable and services that are used by millions of people. You will also work closely with a range of stakeholders, engaging regularly to gather insights, provide analysis and offer wellinformed recommendations - you'll need good communication skills and to be able translate complex information into clear guidance. You expertise is underpinned by your understanding of the ITIL framework, supported by relevant qualifications. You will use this knowledge to ensure service design approaches are aligned with established best practice and organisational standards. We don't work in silos. You'll collaborate across different functions, building strong relationships and contributing to a positive, productive working environment and a strong community of practice. Your approach will help ensure services are designed and delivered in a way that supports both operational needs and wider organisational goals. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 24 days rising to 26 days after one year (and 31 days over time) You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Job Title: Team Manager - Hospital Discharge Team Specialism: Social Worker - Adults Services Location: Leeds, UK Salary: £34.79 per hour Contract Type: Ongoing Locum Working Pattern: Full-Time - 37 Hours per Week Role Overview An exciting opportunity has arisen for a Team Manager to join the Hospital Discharge Team in Leeds. This ongoing locum position offers experienced professionals the chance to lead a dedicated Adult Social Care team responsible for ensuring safe, timely, and effective hospital discharges. In this role, you will oversee the delivery of high-quality statutory services within the Hospital Discharge Neighbourhood Team based at St James's Hospital. You will provide leadership, guidance, and supervision to Social Workers and Adult Social Care staff while ensuring compliance with legislative frameworks and council procedures. Working in a fast-paced hospital environment, you will play a critical role in facilitating smooth transitions from hospital to community care, supporting individuals to return safely to their homes or appropriate care settings. Perks and Benefits Flexible and Competitive Pay: Earn £34.79 per hour while gaining valuable leadership experience in a dynamic hospital discharge service. Leadership Opportunity: Take on a key management role where you can influence service delivery and support the development of social care professionals. Supportive Team Environment: Work within a collaborative and experienced multidisciplinary team dedicated to improving outcomes for adults leaving hospital. Professional Development: Access training and development opportunities designed to strengthen leadership, management, and statutory practice skills. Central Working Location: Benefit from working at a well-connected hospital site with excellent transport links across Leeds and the surrounding areas. What You Will Do Lead, motivate, and manage a team of Social Workers and Adult Social Care professionals within the Hospital Discharge Team. Oversee hospital discharge planning to ensure safe, timely transitions from hospital to community services. Provide supervision, performance management, and professional support to staff within the team. Ensure statutory responsibilities are fulfilled in accordance with the Care Act 2014 and related legislation. Manage safeguarding concerns effectively, ensuring policies and procedures are followed. Support recruitment, workforce development, and staff wellbeing initiatives within the team. Contribute to service improvement, quality assurance, and strategic development across Adult Social Care. Work collaboratively with health partners, hospital teams, and community services to coordinate care planning. Represent the team at senior meetings and step into senior management responsibilities when required. Requirements Qualified Social Worker with a recognised Social Work qualification (BA/MA Social Work, DipSW, or equivalent). Current registration with Social Work England. Significant experience within Adult Social Care, including hospital discharge or community-based services. Previous experience supervising or managing Social Workers within a statutory environment. Strong knowledge of relevant legislation including the Care Act 2014, Mental Capacity Act 2005, and safeguarding procedures. Ability to lead teams, manage complex situations, and make informed decisions under pressure. Excellent communication, organisational, and leadership skills. Why Work in Leeds? Leeds is one of the UK's most vibrant and dynamic cities, offering an exceptional balance between urban living and access to beautiful Yorkshire countryside. With a thriving cultural scene, excellent restaurants, shopping districts, and historic landmarks, Leeds provides an exciting environment to live and work. Its strong healthcare and social care networks make it an ideal location for professionals looking to develop their careers while making a real impact within the community. Working with Sanctuary Personnel Sanctuary Personnel is a trusted and award-winning recruitment agency. With an 'Excellent' rating on Trustpilot from over 1,000 reviews and multiple prestigious industry awards, Sanctuary Personnel is committed to securing the best possible rates while connecting professionals with roles that align with their skills, experience, and career ambitions.
Apr 08, 2026
Full time
Job Title: Team Manager - Hospital Discharge Team Specialism: Social Worker - Adults Services Location: Leeds, UK Salary: £34.79 per hour Contract Type: Ongoing Locum Working Pattern: Full-Time - 37 Hours per Week Role Overview An exciting opportunity has arisen for a Team Manager to join the Hospital Discharge Team in Leeds. This ongoing locum position offers experienced professionals the chance to lead a dedicated Adult Social Care team responsible for ensuring safe, timely, and effective hospital discharges. In this role, you will oversee the delivery of high-quality statutory services within the Hospital Discharge Neighbourhood Team based at St James's Hospital. You will provide leadership, guidance, and supervision to Social Workers and Adult Social Care staff while ensuring compliance with legislative frameworks and council procedures. Working in a fast-paced hospital environment, you will play a critical role in facilitating smooth transitions from hospital to community care, supporting individuals to return safely to their homes or appropriate care settings. Perks and Benefits Flexible and Competitive Pay: Earn £34.79 per hour while gaining valuable leadership experience in a dynamic hospital discharge service. Leadership Opportunity: Take on a key management role where you can influence service delivery and support the development of social care professionals. Supportive Team Environment: Work within a collaborative and experienced multidisciplinary team dedicated to improving outcomes for adults leaving hospital. Professional Development: Access training and development opportunities designed to strengthen leadership, management, and statutory practice skills. Central Working Location: Benefit from working at a well-connected hospital site with excellent transport links across Leeds and the surrounding areas. What You Will Do Lead, motivate, and manage a team of Social Workers and Adult Social Care professionals within the Hospital Discharge Team. Oversee hospital discharge planning to ensure safe, timely transitions from hospital to community services. Provide supervision, performance management, and professional support to staff within the team. Ensure statutory responsibilities are fulfilled in accordance with the Care Act 2014 and related legislation. Manage safeguarding concerns effectively, ensuring policies and procedures are followed. Support recruitment, workforce development, and staff wellbeing initiatives within the team. Contribute to service improvement, quality assurance, and strategic development across Adult Social Care. Work collaboratively with health partners, hospital teams, and community services to coordinate care planning. Represent the team at senior meetings and step into senior management responsibilities when required. Requirements Qualified Social Worker with a recognised Social Work qualification (BA/MA Social Work, DipSW, or equivalent). Current registration with Social Work England. Significant experience within Adult Social Care, including hospital discharge or community-based services. Previous experience supervising or managing Social Workers within a statutory environment. Strong knowledge of relevant legislation including the Care Act 2014, Mental Capacity Act 2005, and safeguarding procedures. Ability to lead teams, manage complex situations, and make informed decisions under pressure. Excellent communication, organisational, and leadership skills. Why Work in Leeds? Leeds is one of the UK's most vibrant and dynamic cities, offering an exceptional balance between urban living and access to beautiful Yorkshire countryside. With a thriving cultural scene, excellent restaurants, shopping districts, and historic landmarks, Leeds provides an exciting environment to live and work. Its strong healthcare and social care networks make it an ideal location for professionals looking to develop their careers while making a real impact within the community. Working with Sanctuary Personnel Sanctuary Personnel is a trusted and award-winning recruitment agency. With an 'Excellent' rating on Trustpilot from over 1,000 reviews and multiple prestigious industry awards, Sanctuary Personnel is committed to securing the best possible rates while connecting professionals with roles that align with their skills, experience, and career ambitions.
க ப்பீட்ட ஆல சகர் - தம ழ் மற்ற ம் ஆங்க லம் இந்தப் பண , தம ழ் மற்ற ம் ஆங்க லம் இர ம ழ கள ல ம் சரளம க ப சக்க ட யவர்கள க்க ம கவ ம் ஏற்றத . இந்த க ற ப்ப ட்ட ப ர ந்த ய ம ழ ய ல் நீங்கள் சரளம க இல்ல ய ன ல், ம ழ ச ர்ப ல்ல த மற்ற ர ம ற்ற ப் பண ய ய ம் ந ங்கள் வழங்க க ற ம். ம ற்ற வ ர ப்பம க அந்தப் பதவ க்க கவ ம் நீங்கள் வ ண்ணப்ப க்கல ம். க ப்பீட என்ற ல் உங்கள க்க ம தல ல் என்ன ந ன வ க்க வர க றத ? சல ப்ப னத ? க ழப்பம னத ? ப ர க றத - நீண்ட க லம க க ப்பீட என்ற ல சல ப்ப ட்ட ம் ஒன்ற கவ ப ர்க்கப்பட க றத . Ditto-வ ல், ந ங்கள் ப ரட்ச ச ய்த க ண்ட இர க்க ற ம். க ப்பீட எள த க அண கக்க ட யத கவ ம், பயன ள்ளத கவ ம், ச ற த மக ழ்ச்ச ய னத கவ ம் இர க்க வ ண்ட ம் என்ற ந ங்கள் நம்ப க ற ம்! இந்தப் பயணத்த ல் ந ங்கள் ஏற்கனவ ம ன்ன ற வர க ற ம்; 10,000-க்க ம் ம ற்பட்ட ச றப்ப ன Google வ மர்சனங்கள் இதற்க ச ன்ற க உள்ளன. இப்ப த , இத அன பவத்த இன்ன ம் க ட க்கணக்க ன மக்கள க்க க ண்ட ச ல்ல வ ர ம்ப க ற ம் - அதற்க கத்த ன் நீங்கள் த வ . About Ditto Ditto is part of the Finshots family, home to one of India's top financial newsletters with over 500,000+ subscribers. Backed by Zerodha, India's largest stockbroker, we're on a mission to make insurance simple, accessible, and empowering for everyone. With LinkedIn Top Startup awards in 2022 and 2023, we're transforming the world of insurance - and we'd love you to join us on the journey. Why Ditto Ditto was founded on the belief that insurance, like many financial products, is unnecessarily complicated. Our goal? To help people confidently choose the right insurance plan for their needs, protecting everything they've worked so hard to build. Here's what makes us unique: No Sales Pitch: We're not here to push products. Our advisors give honest, unbiased guidance - we tell people what we'd do if we were in their shoes. Ditto! Get it? 30-Minute Consultations:Quality advice takes time. We offer our clients undivided attention. Zero Spam:We respect clients' time and privacy. You'll only speak with people who've reached out to us. Free Consultations:No fees, no sales pressure. Just genuine advice. What You'll Do as a Ditto Advisor Ditto ஆல சகர் பதவ ய ல் நீங்கள் ம ற்க ள்ள ம் ப ற ப்ப கள்: ம தல ல் ம க்க யம ன வ ஷயம்: இத ஒர வ ற்பன ப் பண அல்ல. நீங்கள் ய ர ய ம் த டீர் அழ ப்ப கள் (cold calls) ம லம் த டர்ப க ள்ள வ ண்ட யத ல்ல , வ ற்பன இலக்க கள த் த ரத்த வ ண்ட யத ல்ல , அல்லத த வ ய ல்ல த ப ர ள வ ங்க ம ற ய ர ய ம் சம த னப்பட த்த வ ண்ட யத ல்ல . இதற்க பத ல க, ஒவ்வ ர வர டம ம் தன ப்பட்ட த வ க்க ஏற்ப சர ய ன ம ட வ கள எட க்க அவர்கள க்க வழ க ட்ட , வ ளக்க , தன்னம்ப க்க அள ப்பத உங்கள் பண . ஆல சன வழங்க தல் (Advisory) த ன் Ditto-வ ன் ம யம். மக்கள க்க அர்த்தம ள்ள, மனஅழ த்தம ல்ல த அன பவத்த வழங்க வத ல் ந ங்கள் ம கவ ம் உற த ய டன் இர க்க ற ம். அத ந ரத்த ல், எங்கள ந ங்கள் ம க அத கம கக் கட ம ய க எட த்த க் க ள்ளவ ம் ம ட்ட ம் - இங்க ச ற த மக ழ்ச்ச க்க ம் எப்ப த ம் இடம் உண்ட ! Life as a Ditto Advisor வ ற்பன இலக்க கள் இல்ல : இலக்க அழ த்தம ன்ற , உங்கள ல் ச றப்ப க ச ய்ய உங்கள த் தள்ள ச் ச ல்ல ங்கள். எண்ண க்க ய அல்ல, தரத்த ய ந ங்கள் ம க்க யம கக் கர த க ற ம். அன பவம் த வ ய ல்ல :க ப்பீட்ட ல் ப த த ? கவல வ ண்ட ம். கற்ற க்க ள்ள ஆர்வம் இர ந்த ல், எங்கள் ம ழ ம ய ன இரண்ட ம த பய ற்ச த ட்டம் உங்கள தய ர்பட த்த ம். Spam இல்ல , தவற ன வ ற்பன இல்ல : Ditto-வ ல், எங்கள டன் ம ன்பத வ ச ய்தவர்கள டன் மட்ட ம நீங்கள் ப ச வீர்கள் - த டீர் அழ ப்ப கள் இல்ல , த வ ய ல்ல த க ப்பீட்ட த ண ப்பத ம் இல்ல . Who we're looking for To thrive at Ditto, you'll need a passion for helping people and a knack for making complex topics simple. Here's what matters most: Great Communication Skills: You're clear, empathetic, and comfortable talking to people from all walks of life. Attention to Detail: In the world of insurance, every detail counts. Language Skills: Confidence in English is essential; knowing other languages is a plus. Tech Savvy: You're comfortable using basic digital tools. Persuasive Ability: You guide people towards smart decisions with your influential skills. Choose Your Path: Team Falcon or Team Bliss At Ditto, you can pick the advisory style that suits you best: Team Falcon: Are you someone who loves deep, meaningful conversations? Team Falcon is all about connecting with clients through one-on-one calls, offering them the time and space to ask questions and make confident decisions about their insurance needs. Team Bliss: Love the idea of quick, efficient conversations at your own pace? Team Bliss is ideal for those who thrive in a text-first environment, offering expert advice and resolving client queries primarily over WhatsApp. As a Falcon, you'll focus on in-depth client interactions, giving you the opportunity to truly understand their unique situations and guide them toward the best solutions. The typical working hours are from 10 am to 8 pm, with plenty of breaks built in, so you can recharge between calls and bring your best to every conversation. This role is ideal for those who thrive in a people-centric environment, love explaining complex ideas in simple terms, and enjoy building strong rapport over phone calls. If you're a natural communicator with great listening skills, Team Falcon will feel like home. Team Bliss: Love the idea of quick, efficient conversations at your own pace? Team Bliss is ideal for those who thrive in a text-first environment, offering expert advice and resolving client queries primarily over WhatsApp. You'll start with mostly chat-based interactions, gradually taking on more client calls based on customer preference and convenience. This approach keeps things flexible and dynamic, giving you a balance between focused written communication and meaningful verbal interactions. With two shift options - 10 am-7 pm or 12 pm-9 pm - you can choose the schedule that best fits your lifestyle. If you enjoy writing sharp, clear messages and helping people in a fast-paced, flexible setup, Team Bliss could be your perfect fit! Whichever team you choose, you'll play a vital role in making insurance accessible and easy to understand. Both tracks are essential to Ditto's mission and allow you to contribute in a way that aligns best with your style and strengths. What's In It for You? We believe in creating a supportive environment where you can thrive. Here's what we offer: Work from Anywhere: Flexibility to work from the office, home, or any place that helps you do your best. Health & Term Insurance: We've got you covered-literally! Wellness & Menstrual Leaves: Take time off for mental and physical well being whenever you need, no questions asked. Continuous Learning and Growth: We're committed to your career journey with learning allowances, growth opportunities, and all the support you need to excel. Fun Events & Off sites: We work hard and celebrate our wins just as hard! Our Interview Process We value your time, so we've streamlined our interview process to wrap up within two weeks: HR Introductory Call: Let's get to know each other. Task 1: Show us what you bring to the table. Task 2: Dive deeper and showcase your skills. Final Managerial Round: Your last step toward joining Ditto. Once you complete our application, you'll be asked to submit a short video resume. Submitting it is mandatory as it gives a chance to get to know you before the formal process and we will not be able to consider your application without it. Don't worry - if recording a video feels tricky, just reach out to us at and we'll be happy to help you out. Please Note: Beware of recruitment scams. Ditto does not charge any fees for the hiring process.
Apr 08, 2026
Full time
க ப்பீட்ட ஆல சகர் - தம ழ் மற்ற ம் ஆங்க லம் இந்தப் பண , தம ழ் மற்ற ம் ஆங்க லம் இர ம ழ கள ல ம் சரளம க ப சக்க ட யவர்கள க்க ம கவ ம் ஏற்றத . இந்த க ற ப்ப ட்ட ப ர ந்த ய ம ழ ய ல் நீங்கள் சரளம க இல்ல ய ன ல், ம ழ ச ர்ப ல்ல த மற்ற ர ம ற்ற ப் பண ய ய ம் ந ங்கள் வழங்க க ற ம். ம ற்ற வ ர ப்பம க அந்தப் பதவ க்க கவ ம் நீங்கள் வ ண்ணப்ப க்கல ம். க ப்பீட என்ற ல் உங்கள க்க ம தல ல் என்ன ந ன வ க்க வர க றத ? சல ப்ப னத ? க ழப்பம னத ? ப ர க றத - நீண்ட க லம க க ப்பீட என்ற ல சல ப்ப ட்ட ம் ஒன்ற கவ ப ர்க்கப்பட க றத . Ditto-வ ல், ந ங்கள் ப ரட்ச ச ய்த க ண்ட இர க்க ற ம். க ப்பீட எள த க அண கக்க ட யத கவ ம், பயன ள்ளத கவ ம், ச ற த மக ழ்ச்ச ய னத கவ ம் இர க்க வ ண்ட ம் என்ற ந ங்கள் நம்ப க ற ம்! இந்தப் பயணத்த ல் ந ங்கள் ஏற்கனவ ம ன்ன ற வர க ற ம்; 10,000-க்க ம் ம ற்பட்ட ச றப்ப ன Google வ மர்சனங்கள் இதற்க ச ன்ற க உள்ளன. இப்ப த , இத அன பவத்த இன்ன ம் க ட க்கணக்க ன மக்கள க்க க ண்ட ச ல்ல வ ர ம்ப க ற ம் - அதற்க கத்த ன் நீங்கள் த வ . About Ditto Ditto is part of the Finshots family, home to one of India's top financial newsletters with over 500,000+ subscribers. Backed by Zerodha, India's largest stockbroker, we're on a mission to make insurance simple, accessible, and empowering for everyone. With LinkedIn Top Startup awards in 2022 and 2023, we're transforming the world of insurance - and we'd love you to join us on the journey. Why Ditto Ditto was founded on the belief that insurance, like many financial products, is unnecessarily complicated. Our goal? To help people confidently choose the right insurance plan for their needs, protecting everything they've worked so hard to build. Here's what makes us unique: No Sales Pitch: We're not here to push products. Our advisors give honest, unbiased guidance - we tell people what we'd do if we were in their shoes. Ditto! Get it? 30-Minute Consultations:Quality advice takes time. We offer our clients undivided attention. Zero Spam:We respect clients' time and privacy. You'll only speak with people who've reached out to us. Free Consultations:No fees, no sales pressure. Just genuine advice. What You'll Do as a Ditto Advisor Ditto ஆல சகர் பதவ ய ல் நீங்கள் ம ற்க ள்ள ம் ப ற ப்ப கள்: ம தல ல் ம க்க யம ன வ ஷயம்: இத ஒர வ ற்பன ப் பண அல்ல. நீங்கள் ய ர ய ம் த டீர் அழ ப்ப கள் (cold calls) ம லம் த டர்ப க ள்ள வ ண்ட யத ல்ல , வ ற்பன இலக்க கள த் த ரத்த வ ண்ட யத ல்ல , அல்லத த வ ய ல்ல த ப ர ள வ ங்க ம ற ய ர ய ம் சம த னப்பட த்த வ ண்ட யத ல்ல . இதற்க பத ல க, ஒவ்வ ர வர டம ம் தன ப்பட்ட த வ க்க ஏற்ப சர ய ன ம ட வ கள எட க்க அவர்கள க்க வழ க ட்ட , வ ளக்க , தன்னம்ப க்க அள ப்பத உங்கள் பண . ஆல சன வழங்க தல் (Advisory) த ன் Ditto-வ ன் ம யம். மக்கள க்க அர்த்தம ள்ள, மனஅழ த்தம ல்ல த அன பவத்த வழங்க வத ல் ந ங்கள் ம கவ ம் உற த ய டன் இர க்க ற ம். அத ந ரத்த ல், எங்கள ந ங்கள் ம க அத கம கக் கட ம ய க எட த்த க் க ள்ளவ ம் ம ட்ட ம் - இங்க ச ற த மக ழ்ச்ச க்க ம் எப்ப த ம் இடம் உண்ட ! Life as a Ditto Advisor வ ற்பன இலக்க கள் இல்ல : இலக்க அழ த்தம ன்ற , உங்கள ல் ச றப்ப க ச ய்ய உங்கள த் தள்ள ச் ச ல்ல ங்கள். எண்ண க்க ய அல்ல, தரத்த ய ந ங்கள் ம க்க யம கக் கர த க ற ம். அன பவம் த வ ய ல்ல :க ப்பீட்ட ல் ப த த ? கவல வ ண்ட ம். கற்ற க்க ள்ள ஆர்வம் இர ந்த ல், எங்கள் ம ழ ம ய ன இரண்ட ம த பய ற்ச த ட்டம் உங்கள தய ர்பட த்த ம். Spam இல்ல , தவற ன வ ற்பன இல்ல : Ditto-வ ல், எங்கள டன் ம ன்பத வ ச ய்தவர்கள டன் மட்ட ம நீங்கள் ப ச வீர்கள் - த டீர் அழ ப்ப கள் இல்ல , த வ ய ல்ல த க ப்பீட்ட த ண ப்பத ம் இல்ல . Who we're looking for To thrive at Ditto, you'll need a passion for helping people and a knack for making complex topics simple. Here's what matters most: Great Communication Skills: You're clear, empathetic, and comfortable talking to people from all walks of life. Attention to Detail: In the world of insurance, every detail counts. Language Skills: Confidence in English is essential; knowing other languages is a plus. Tech Savvy: You're comfortable using basic digital tools. Persuasive Ability: You guide people towards smart decisions with your influential skills. Choose Your Path: Team Falcon or Team Bliss At Ditto, you can pick the advisory style that suits you best: Team Falcon: Are you someone who loves deep, meaningful conversations? Team Falcon is all about connecting with clients through one-on-one calls, offering them the time and space to ask questions and make confident decisions about their insurance needs. Team Bliss: Love the idea of quick, efficient conversations at your own pace? Team Bliss is ideal for those who thrive in a text-first environment, offering expert advice and resolving client queries primarily over WhatsApp. As a Falcon, you'll focus on in-depth client interactions, giving you the opportunity to truly understand their unique situations and guide them toward the best solutions. The typical working hours are from 10 am to 8 pm, with plenty of breaks built in, so you can recharge between calls and bring your best to every conversation. This role is ideal for those who thrive in a people-centric environment, love explaining complex ideas in simple terms, and enjoy building strong rapport over phone calls. If you're a natural communicator with great listening skills, Team Falcon will feel like home. Team Bliss: Love the idea of quick, efficient conversations at your own pace? Team Bliss is ideal for those who thrive in a text-first environment, offering expert advice and resolving client queries primarily over WhatsApp. You'll start with mostly chat-based interactions, gradually taking on more client calls based on customer preference and convenience. This approach keeps things flexible and dynamic, giving you a balance between focused written communication and meaningful verbal interactions. With two shift options - 10 am-7 pm or 12 pm-9 pm - you can choose the schedule that best fits your lifestyle. If you enjoy writing sharp, clear messages and helping people in a fast-paced, flexible setup, Team Bliss could be your perfect fit! Whichever team you choose, you'll play a vital role in making insurance accessible and easy to understand. Both tracks are essential to Ditto's mission and allow you to contribute in a way that aligns best with your style and strengths. What's In It for You? We believe in creating a supportive environment where you can thrive. Here's what we offer: Work from Anywhere: Flexibility to work from the office, home, or any place that helps you do your best. Health & Term Insurance: We've got you covered-literally! Wellness & Menstrual Leaves: Take time off for mental and physical well being whenever you need, no questions asked. Continuous Learning and Growth: We're committed to your career journey with learning allowances, growth opportunities, and all the support you need to excel. Fun Events & Off sites: We work hard and celebrate our wins just as hard! Our Interview Process We value your time, so we've streamlined our interview process to wrap up within two weeks: HR Introductory Call: Let's get to know each other. Task 1: Show us what you bring to the table. Task 2: Dive deeper and showcase your skills. Final Managerial Round: Your last step toward joining Ditto. Once you complete our application, you'll be asked to submit a short video resume. Submitting it is mandatory as it gives a chance to get to know you before the formal process and we will not be able to consider your application without it. Don't worry - if recording a video feels tricky, just reach out to us at and we'll be happy to help you out. Please Note: Beware of recruitment scams. Ditto does not charge any fees for the hiring process.
We are looking for an experienced, positive and enthusiastic Night House Manager that will be able to support their allocated staff teams through a period of positive change. Ensuring a person centred approach and high levels of engagement are delivered within the homes through staff passion and commitment to providing outstanding quality of care. Successful candidates will receive excellent professional development, and the opportunity for ongoing career progression. The Night Manager role is about leading a team to maintain a stable, happy and caring environment that puts the health, safety and welfare of our young people first. To provide appropriate physical and emotional support to young people in residence through the work of a team of care staff within a residential environment. The emphasis is upon effective management of a team, which involves motivating, coaching, managing performance via supervision/appraisal and auditing the quality of care. This role is critical in ensuring that national minimum care standards are exceeded. It may also involve work with students during some waking hours to support social activities. Main Duties and Responsibilities To ensure that at all staff for whom you are responsible for are putting policy into practice and are either performing to expected standards or, that you are/have been actively addressing the issues effectively. To ensure that all staff within the team receive supervision and appraisal to the required standard, at the correct time and which is properly recorded. To ensure that communication between senior management, other sources and your team, in all directions, is as effective as possible. It is expected that you will always communicate, in a professional manner, using the required level of confidentiality. To have primary responsibility for the effective rostering and deployment of staff, ensuring that staff shortfalls are identified and covered across the house/unit or school within budget, to monitor and staff absence within the team. To manage delegated resources efficiently and co-ordinate staff contributions to the ongoing maintenance and improvement of the establishment through the Development/Improvement Plan. To be involved in the recruitment and selection of care staff as required. What do we need from you? The successful candidates will be part of a larger support team line managed by Deputy Heads of Care and the Head of Care. Together, all staff work to promote a person centred and forward-thinking waking day curriculum where formal education is reinforced and supported across all areas of the students lives. Line management experience within a care setting is essential as well as a positive and pro-active approach. Level 3 diploma or equivalent in health and social care (or working towards) is required for this role, with the experience and ability to motivate and manage a small team of night support workers, experience of rota management, supervising, supporting and leading a staff team is essential. Cambian Lufton College provides a full initial induction, ongoing training program will also support you with a bespoke professional development plan as well as additional training opportunities to support your personal development. We are looking for a passionate and committed individual that wants to help create and be part of an outstanding team known for creating and delivering successful and meaningful opportunities that enable young people to thrive. The successful candidate will also be paid a £20 waking night allowance (per waking night worked) Cambian Lufton College Lufton College is a 52-week residential specialist college providing quality care and education for young people between the ages of 16 and 25 with a diagnosis of autism, of whose difficulties place them on the autistic continuum. Our students often have complex needs, associated learning difficulties and behaviours of concern. Lufton College is within a rural setting on the outskirts of Yeovil spread across 3 sites with over 40 acres, with forest area, small farm areas and ample outdoor spaces. The college is continuing on their journey of improving our provision and the past academic year has been focused on improving the quality of education, our environment and developing the collaboration between care, education and our clinical team input and support. We pride ourselves on being an Equal Opportunities Employer and we are committed to safeguarding and protecting the young people and service users within our care. All candidates will be subject to an Enhanced DBS check and references checks. If you want to learn from and work with a highly specialist, incredible proud and integrated team that unlocks the potential of young people, then please talk to us. Cambian will conduct online searches of shortlisted candidates. This check will be part of a safeguarding check, and the search will purely be based on whether an individual is suitable to work with children. As care must be taken to avoid unconscious bias and any risk of discrimination a person who will be not be on the appointment panel will conduct the search and will only share information if and when findings are relevant and of concern.
Apr 08, 2026
Full time
We are looking for an experienced, positive and enthusiastic Night House Manager that will be able to support their allocated staff teams through a period of positive change. Ensuring a person centred approach and high levels of engagement are delivered within the homes through staff passion and commitment to providing outstanding quality of care. Successful candidates will receive excellent professional development, and the opportunity for ongoing career progression. The Night Manager role is about leading a team to maintain a stable, happy and caring environment that puts the health, safety and welfare of our young people first. To provide appropriate physical and emotional support to young people in residence through the work of a team of care staff within a residential environment. The emphasis is upon effective management of a team, which involves motivating, coaching, managing performance via supervision/appraisal and auditing the quality of care. This role is critical in ensuring that national minimum care standards are exceeded. It may also involve work with students during some waking hours to support social activities. Main Duties and Responsibilities To ensure that at all staff for whom you are responsible for are putting policy into practice and are either performing to expected standards or, that you are/have been actively addressing the issues effectively. To ensure that all staff within the team receive supervision and appraisal to the required standard, at the correct time and which is properly recorded. To ensure that communication between senior management, other sources and your team, in all directions, is as effective as possible. It is expected that you will always communicate, in a professional manner, using the required level of confidentiality. To have primary responsibility for the effective rostering and deployment of staff, ensuring that staff shortfalls are identified and covered across the house/unit or school within budget, to monitor and staff absence within the team. To manage delegated resources efficiently and co-ordinate staff contributions to the ongoing maintenance and improvement of the establishment through the Development/Improvement Plan. To be involved in the recruitment and selection of care staff as required. What do we need from you? The successful candidates will be part of a larger support team line managed by Deputy Heads of Care and the Head of Care. Together, all staff work to promote a person centred and forward-thinking waking day curriculum where formal education is reinforced and supported across all areas of the students lives. Line management experience within a care setting is essential as well as a positive and pro-active approach. Level 3 diploma or equivalent in health and social care (or working towards) is required for this role, with the experience and ability to motivate and manage a small team of night support workers, experience of rota management, supervising, supporting and leading a staff team is essential. Cambian Lufton College provides a full initial induction, ongoing training program will also support you with a bespoke professional development plan as well as additional training opportunities to support your personal development. We are looking for a passionate and committed individual that wants to help create and be part of an outstanding team known for creating and delivering successful and meaningful opportunities that enable young people to thrive. The successful candidate will also be paid a £20 waking night allowance (per waking night worked) Cambian Lufton College Lufton College is a 52-week residential specialist college providing quality care and education for young people between the ages of 16 and 25 with a diagnosis of autism, of whose difficulties place them on the autistic continuum. Our students often have complex needs, associated learning difficulties and behaviours of concern. Lufton College is within a rural setting on the outskirts of Yeovil spread across 3 sites with over 40 acres, with forest area, small farm areas and ample outdoor spaces. The college is continuing on their journey of improving our provision and the past academic year has been focused on improving the quality of education, our environment and developing the collaboration between care, education and our clinical team input and support. We pride ourselves on being an Equal Opportunities Employer and we are committed to safeguarding and protecting the young people and service users within our care. All candidates will be subject to an Enhanced DBS check and references checks. If you want to learn from and work with a highly specialist, incredible proud and integrated team that unlocks the potential of young people, then please talk to us. Cambian will conduct online searches of shortlisted candidates. This check will be part of a safeguarding check, and the search will purely be based on whether an individual is suitable to work with children. As care must be taken to avoid unconscious bias and any risk of discrimination a person who will be not be on the appointment panel will conduct the search and will only share information if and when findings are relevant and of concern.
Senior IT Service Manager - Live Service Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 08, 2026
Full time
Senior IT Service Manager - Live Service Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 08, 2026
Full time
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 08, 2026
Full time
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 08, 2026
Full time
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 08, 2026
Full time
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Care Locality Manager - Manchester & Yorkshire Salary: £61,000.00 plus car allowance £4,800.00 Travel: Regular travel across allocated services CareTech is a person-centred care company providing high-quality support to adults across the UK. Our vision is a world where everyone has equal opportunities to live independently and make their own choices. We refer to this as "Extraordinary Days, Every Day". We are looking to appoint a dynamic and forward thinking Care Locality Manager to join CareTech's Adult Services Division, overseeing a portfolio of Residential & Supported Living Services that support adults with learning disabilities, autism, and mental health needs across Manchester and Yorkshire. Reporting to the Performance Director, this role provides operational and commercial leadership across a defined geographical area. You will lead, support, and develop a team of Service Managers to ensure high-quality, person-centred care, compliance with regulatory standards, and efficient service delivery within agreed budgets. Main Roles and Responsibilities: Quality - Leading with Integrity and Accountability Work collaboratively with service users, families, and teams to co-produce care approaches that reflect their cultural heritage, individual goals and independence. Champion a person-centred and strengths-based approach that enables individuals to live independently and achieve meaningful outcomes which uphold and value diversity of thought and backgrounds. Ensure all services are fully compliant with CQC/CIW regulations, striving for 'Good' or 'Outstanding' ratings across the locality. Lead internal audits, safeguarding responses, incident investigations, and the implementation of improvement plans. Lead the implementation of organisational changes within the locality, ensuring that changes are effectively managed and that teams receive the support needed to adapt. Monitor and report on quality KPIs, embedding a culture of reflective practice and continuous learning. To nurture the involvement of people supported at all levels within the organisation. Stay informed on best practices, legislation (e.g., MCA, DoLS, Mental Health Act), and sector innovations to enhance service quality. Promote, develop and monitor the company's Health and Safety Policy and Procedures throughout the locality. To work with all staff ensuring that Policy and Procedures are understood and acted upon to establish a positive safety culture Actively participate in meetings and committees to represent the interests of the service and its users. Ensure regulatory requirements are met and ensure all services have a clear plan for improvement and sustainability, escalating concerns as required. People - Inspiring Teams & Growing Talent Provide visible, supportive leadership to Service Managers and frontline teams, ensuring a skilled, compassionate, and resilient workforce. Conduct regular performance reviews to monitor staff performance, provide constructive feedback, and recognise achievements. Implement development plans that support both professional growth and operational needs. Organise regular management meetings with your team & prepare agendas and approve minutes. Build a strong culture of trust, development, and recognition that reflects the CareTech values of Positive, Empowering, and Person-Centred. Oversee recruitment, onboarding, supervision, and development of staff across the region. Foster a culture of accountability, inclusion, safety, and professional growth. Ensure staff are trained and competent in their role and are proficient in supporting complex behaviours, mental health needs, and positive behavioural support (PBS) strategies. Deploy robust performance and capability management interventions, with the support of HR, to ensure that concerns are dealt with promptly and decisively. Where appropriate, take part in any grievance or disciplinary action in line with Policy & Procedures. Promote wellbeing, engagement, and retention through recognition, career progression, and open communication. Commercials - Delivering Sustainable Services Manage locality budgets, controlling spend while maintaining high standards of care and support. Where anomalies and variances arise, ensure remedial action is taken in a timely fashion. Drive service occupancy and ensure commissioned hours are delivered efficiently and compliantly; working in partnership with the Referrals Team. Build strong, collaborative relationships with commissioners, local authorities, ICBs, and other stakeholders, sharing insights wider within CareTech. Contribute to regional business development, including tender responses. Lead on the mobilisation of new services and ensure existing services are operating at full capacity and in line with contractual expectations. Create solutions to future proof current and existing services, either by way of re-modelling, reconfiguring or repurposing the current portfolio. Report monthly on financial and operational performance in line with agreed priorities, identifying risks and opportunities in service delivery. Prepare reports and deliver presentations in pursuit of promoting your locality both internal and external to the organisation. Rewards & Benefits Dedicated learning and development programmes Free DBS Check Stakeholder Pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes Career progression within the company CareTech Foundation - opportunity to apply for family and friends grants Successful candidates will be required to complete an enhanced DBS disclosure prior to commencing employment; the disclosure expense will be met by the employer. If you have not heard from us within 14 days, please assume that you have not been successful on this occasion. Please feel free to apply for other suitable roles in the future. CareTech are proud to confirm that they are a "Disability Confident Leader". Manchester - Care Locality Manager SYS-23597 North Yorkshire - Care Locality Manager SYS-23597 Yorkshire - Care Locality Manager SYS-23597
Apr 08, 2026
Full time
Care Locality Manager - Manchester & Yorkshire Salary: £61,000.00 plus car allowance £4,800.00 Travel: Regular travel across allocated services CareTech is a person-centred care company providing high-quality support to adults across the UK. Our vision is a world where everyone has equal opportunities to live independently and make their own choices. We refer to this as "Extraordinary Days, Every Day". We are looking to appoint a dynamic and forward thinking Care Locality Manager to join CareTech's Adult Services Division, overseeing a portfolio of Residential & Supported Living Services that support adults with learning disabilities, autism, and mental health needs across Manchester and Yorkshire. Reporting to the Performance Director, this role provides operational and commercial leadership across a defined geographical area. You will lead, support, and develop a team of Service Managers to ensure high-quality, person-centred care, compliance with regulatory standards, and efficient service delivery within agreed budgets. Main Roles and Responsibilities: Quality - Leading with Integrity and Accountability Work collaboratively with service users, families, and teams to co-produce care approaches that reflect their cultural heritage, individual goals and independence. Champion a person-centred and strengths-based approach that enables individuals to live independently and achieve meaningful outcomes which uphold and value diversity of thought and backgrounds. Ensure all services are fully compliant with CQC/CIW regulations, striving for 'Good' or 'Outstanding' ratings across the locality. Lead internal audits, safeguarding responses, incident investigations, and the implementation of improvement plans. Lead the implementation of organisational changes within the locality, ensuring that changes are effectively managed and that teams receive the support needed to adapt. Monitor and report on quality KPIs, embedding a culture of reflective practice and continuous learning. To nurture the involvement of people supported at all levels within the organisation. Stay informed on best practices, legislation (e.g., MCA, DoLS, Mental Health Act), and sector innovations to enhance service quality. Promote, develop and monitor the company's Health and Safety Policy and Procedures throughout the locality. To work with all staff ensuring that Policy and Procedures are understood and acted upon to establish a positive safety culture Actively participate in meetings and committees to represent the interests of the service and its users. Ensure regulatory requirements are met and ensure all services have a clear plan for improvement and sustainability, escalating concerns as required. People - Inspiring Teams & Growing Talent Provide visible, supportive leadership to Service Managers and frontline teams, ensuring a skilled, compassionate, and resilient workforce. Conduct regular performance reviews to monitor staff performance, provide constructive feedback, and recognise achievements. Implement development plans that support both professional growth and operational needs. Organise regular management meetings with your team & prepare agendas and approve minutes. Build a strong culture of trust, development, and recognition that reflects the CareTech values of Positive, Empowering, and Person-Centred. Oversee recruitment, onboarding, supervision, and development of staff across the region. Foster a culture of accountability, inclusion, safety, and professional growth. Ensure staff are trained and competent in their role and are proficient in supporting complex behaviours, mental health needs, and positive behavioural support (PBS) strategies. Deploy robust performance and capability management interventions, with the support of HR, to ensure that concerns are dealt with promptly and decisively. Where appropriate, take part in any grievance or disciplinary action in line with Policy & Procedures. Promote wellbeing, engagement, and retention through recognition, career progression, and open communication. Commercials - Delivering Sustainable Services Manage locality budgets, controlling spend while maintaining high standards of care and support. Where anomalies and variances arise, ensure remedial action is taken in a timely fashion. Drive service occupancy and ensure commissioned hours are delivered efficiently and compliantly; working in partnership with the Referrals Team. Build strong, collaborative relationships with commissioners, local authorities, ICBs, and other stakeholders, sharing insights wider within CareTech. Contribute to regional business development, including tender responses. Lead on the mobilisation of new services and ensure existing services are operating at full capacity and in line with contractual expectations. Create solutions to future proof current and existing services, either by way of re-modelling, reconfiguring or repurposing the current portfolio. Report monthly on financial and operational performance in line with agreed priorities, identifying risks and opportunities in service delivery. Prepare reports and deliver presentations in pursuit of promoting your locality both internal and external to the organisation. Rewards & Benefits Dedicated learning and development programmes Free DBS Check Stakeholder Pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes Career progression within the company CareTech Foundation - opportunity to apply for family and friends grants Successful candidates will be required to complete an enhanced DBS disclosure prior to commencing employment; the disclosure expense will be met by the employer. If you have not heard from us within 14 days, please assume that you have not been successful on this occasion. Please feel free to apply for other suitable roles in the future. CareTech are proud to confirm that they are a "Disability Confident Leader". Manchester - Care Locality Manager SYS-23597 North Yorkshire - Care Locality Manager SYS-23597 Yorkshire - Care Locality Manager SYS-23597
Job Title: Technology Procurement Manager Location: Preston. We offer a range of hybrid and flexible working arrangements please speak to your recruiter about the options for this particular role. Salary: Circa £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Technology Procurement Manager for Infrastructure, Engineering Platforms and Software, you will play a pivotal role in shaping and managing major areas of the organisation's technology spend. You will use your commercial expertise to lead sourcing activity, develop category strategies and partner with IT leadership to support informed commercial decision making across both the Infrastructure and IT Engineering domains. Core duties: Lead , develop and motivate a high performing procurement team, providing coaching, direction and support across both Infrastructure and IT Engineering categories Set clear objectives and ensure effective workload management across strategic sourcing, contract management and supplier relationship management activities Develop and implement a combined sourcing strategy across the UK technology infrastructure, engineering platforms and software spend. Lead sourcing projects covering cloud platforms, networks, datacentre services, platform engineering services, DevOps tooling, end user technology and core software agreements Act as commercial lead and strategic partner for key suppliers across infrastructure, engineering and software domains. Engage proactively with IT Infrastructure, Engineering, Architecture, Cyber Security, Finance and business stakeholders to understand future demand and technology trajectories Provide commercial leadership on complex issues, guiding IT leadership through decision points with clear analysis , recommendations and market insight Essential Skills: Experience procuring technology solutions within infrastructure, engineering platforms, cloud services or software categories Strong understanding of technology supply markets (cloud, networks, engineering toolchains, platforms, enterprise software) Demonstrated success in leading supplier management , including major technology vendors and managed service providers Experience managing , coaching or mentoring teams MCIPS qualified or currently studying toward accreditation The Infrastructure and IT Engineering Team: Working closely with Architecture, Engineering, Cyber, Infrastructure and Programme teams, you will influence and contribute to the sourcing strategies underpinning the organisation's technology roadmap - across datacentre, cloud, networks, end user compute, DevOps toolchains, platform engineering services and software agreements. Your leadership will help ensure the organisation achieves strong commercial outcomes, supplier resilience and long term value. This role also offers exposure across the breadth of Indirect Procurement, collaborating with multiple category teams, supporting cross functional initiatives and helping to shape how technology is sourced and managed across the organisation. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 14th April 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Apr 08, 2026
Full time
Job Title: Technology Procurement Manager Location: Preston. We offer a range of hybrid and flexible working arrangements please speak to your recruiter about the options for this particular role. Salary: Circa £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Technology Procurement Manager for Infrastructure, Engineering Platforms and Software, you will play a pivotal role in shaping and managing major areas of the organisation's technology spend. You will use your commercial expertise to lead sourcing activity, develop category strategies and partner with IT leadership to support informed commercial decision making across both the Infrastructure and IT Engineering domains. Core duties: Lead , develop and motivate a high performing procurement team, providing coaching, direction and support across both Infrastructure and IT Engineering categories Set clear objectives and ensure effective workload management across strategic sourcing, contract management and supplier relationship management activities Develop and implement a combined sourcing strategy across the UK technology infrastructure, engineering platforms and software spend. Lead sourcing projects covering cloud platforms, networks, datacentre services, platform engineering services, DevOps tooling, end user technology and core software agreements Act as commercial lead and strategic partner for key suppliers across infrastructure, engineering and software domains. Engage proactively with IT Infrastructure, Engineering, Architecture, Cyber Security, Finance and business stakeholders to understand future demand and technology trajectories Provide commercial leadership on complex issues, guiding IT leadership through decision points with clear analysis , recommendations and market insight Essential Skills: Experience procuring technology solutions within infrastructure, engineering platforms, cloud services or software categories Strong understanding of technology supply markets (cloud, networks, engineering toolchains, platforms, enterprise software) Demonstrated success in leading supplier management , including major technology vendors and managed service providers Experience managing , coaching or mentoring teams MCIPS qualified or currently studying toward accreditation The Infrastructure and IT Engineering Team: Working closely with Architecture, Engineering, Cyber, Infrastructure and Programme teams, you will influence and contribute to the sourcing strategies underpinning the organisation's technology roadmap - across datacentre, cloud, networks, end user compute, DevOps toolchains, platform engineering services and software agreements. Your leadership will help ensure the organisation achieves strong commercial outcomes, supplier resilience and long term value. This role also offers exposure across the breadth of Indirect Procurement, collaborating with multiple category teams, supporting cross functional initiatives and helping to shape how technology is sourced and managed across the organisation. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 14th April 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
