About the role The Customer Services Manager will lead in driving change from a reactive helpdesk approach to a proactive insight led model, identifying how we can use technology and process change to deliver a seamless customer experience. This hugely important role is the gateway to our customer offering, ensuring a best-in-class focus for service delivery. Key responsibilities Lead on customer journey transformation through quality of service delivery and clearer routes to services and partnership offerings Systems leadership to optimise workflows, leverage CRM effectiveness (ideally Dynamics365) to forecast demand, reduce waste and drive value creation. Manage high volume, complex multi enquiry environment to resolution and escalation management. Data -focused approach to issue resolution, customer satisfaction and operational efficiency within a high performance culture. This is a strategic leadership opportunity for someone who thrives on systems thinking, innovation and measurable impact. You ll shape the future of NCVO s customer journey, harness technology to deliver smarter services, and play a central role in driving growth, insight and organisational excellence. Your background A track record in delivering high-touch Customer Service excellence in a membership environment. A strategic thinker that is operationally hands on looking to lead from the front. A data first approach to review performance and constantly strive for performance (exp with Dynamics365 would be great but not essential). Strong communicator with a natural coaching style and a background in managing change. Customer first mindset; how can we make their journey as fluent, simplistic and rewarding as possible. This is an exciting time to join NCVO, with investment and opportunity across the organisation. We are evolving our services to ensure they meet the challenges facing the sector, creating real opportunities to make a positive impact on society. About the Team Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members. We may close applications early if we receive a high volume of interest, so apply as soon as you can. Why join us With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference! Some of NCVO s great benefits include: 25 days annual leave (pro-rata for part-time staff), increasing based on years of service five days volunteering leave (pro rata for part-time staff) enhanced pay for maternity/adoption leave generous employer pension contribution of up to 8.5% of salary.
Mar 03, 2026
Full time
About the role The Customer Services Manager will lead in driving change from a reactive helpdesk approach to a proactive insight led model, identifying how we can use technology and process change to deliver a seamless customer experience. This hugely important role is the gateway to our customer offering, ensuring a best-in-class focus for service delivery. Key responsibilities Lead on customer journey transformation through quality of service delivery and clearer routes to services and partnership offerings Systems leadership to optimise workflows, leverage CRM effectiveness (ideally Dynamics365) to forecast demand, reduce waste and drive value creation. Manage high volume, complex multi enquiry environment to resolution and escalation management. Data -focused approach to issue resolution, customer satisfaction and operational efficiency within a high performance culture. This is a strategic leadership opportunity for someone who thrives on systems thinking, innovation and measurable impact. You ll shape the future of NCVO s customer journey, harness technology to deliver smarter services, and play a central role in driving growth, insight and organisational excellence. Your background A track record in delivering high-touch Customer Service excellence in a membership environment. A strategic thinker that is operationally hands on looking to lead from the front. A data first approach to review performance and constantly strive for performance (exp with Dynamics365 would be great but not essential). Strong communicator with a natural coaching style and a background in managing change. Customer first mindset; how can we make their journey as fluent, simplistic and rewarding as possible. This is an exciting time to join NCVO, with investment and opportunity across the organisation. We are evolving our services to ensure they meet the challenges facing the sector, creating real opportunities to make a positive impact on society. About the Team Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members. We may close applications early if we receive a high volume of interest, so apply as soon as you can. Why join us With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference! Some of NCVO s great benefits include: 25 days annual leave (pro-rata for part-time staff), increasing based on years of service five days volunteering leave (pro rata for part-time staff) enhanced pay for maternity/adoption leave generous employer pension contribution of up to 8.5% of salary.
Start date: As soon as possible Type: Permanent, full time, hybrid Salary: £35,000-40,000 Benefits: see Deadline for applications: Sunday 29th March, 11pm Background We're a team of strategists who shape and disrupt policy narratives. Cast from Clay is a communications consultancy for those who work on policy change. Most good ideas in the world of policy never make it to the desk of a decision maker. That's where we come in. We help clients figure out what to say, to whom, and how. We treat brand as a strategic tool, giving complex ideas the focus and intention they need to land with the right audience. The job The Consultant: social media & brand (account manager equivalent) is a full-time, hybrid, permanent position at Cast from Clay. No two days are the same. As a team of 12+ based in the UK and Ukraine, we get involved in everything. You could be researching, planning and writing social media content, crafting brand strategies, developing creative concepts, or managing client relationships. We're not expecting you to come in and lead client accounts from day one, but over time, our goal is to coach you into a place where you can. What we do expect is for you to lead the execution. We are looking for someone who can take a project brief and run with it. You need to be able to deliver high-quality work on time with little hand-holding, becoming the person the client calls when they need to know a job will get done. We're looking for someone who is intellectually curious. If you love exploring ideas, their impact on the world, and understanding how people relate to them, you'll fit right in. Importantly, we're looking for someone who wants to learn and grow, who is hungry for career progression, and who gets a kick out of working hard and doing amazing things. What we are looking for: You will have: At least 3 years experience in a communications agency, in-house and/or in a communications-related role. A strong understanding of how social platforms work. You will be familiar with audience engagement, community management, and platform algorithms. Experience of setting up and managing organic and paid campaigns (social/PPC). You can track performance, interpret metrics, and use data to refine the approach. The ability to write high-quality content tailored to distinct brand voices. You are a storyteller who can translate technical, jargon-heavy topics into compelling narratives. Strong interpersonal skills and the confidence to manage client expectations and offer constructive pushback when necessary. Excellent attention to detail, diligent and proactive. You can manage multiple deadlines and projects simultaneously. It's a bonus if you have: Knowledge and understanding of the components of a brand strategy. Basic design understanding to assist the team with creative concepts, help visualise ideas during the development process, and enjoy collaborating with designers on visual execution. If you feel like you don't meet 100% of the criteria, please don't let that stop you. If you love the sound of this role and have a strong foundation in social media and writing, we would love to hear from you. What we offer: We offer a competitive benefits package for all our positions, including enhanced parental leave, sabbaticals, and training budgets. Office: we work from our offices in Vauxhall on Tuesdays and Thursdays. You're welcome to use the office more frequently than that if you wish. Home office allowance: we'll make a £150 contribution towards kitting out your home workspace. Flexible working: tell us how you work best and we'll do what we can to make it happen - including if you want to spend time working from abroad. Monthly team socials: we like spending time together so every few weeks we come up with ideas for things to do together. That's included board games over pizza, ice skating, movie nights, playing a VR game together and going on llama safari at our local city farm. Training: you'll get up to £1,000 annual training budget to spend on your professional development. Pension: we will pay 5% of your salary, matching the 5% you pay, to make a total of 10% annual contributions. Holidays: we offer 25 days holiday per year, plus bank holidays, and we close the office over Christmas. Interested? Please send an email via the email application box below with the subject line "Application - Consultant: social media & brand". Please send us: Up to 250 words on a campaign you have worked on and why you are proud of it. Your CV (no more than 2 pages). Some things to bear in mind: We expect to receive a lot of applications to this role. If you want to stand out, include a (logical) reference to Cast from Clay in your CV. We don't mind you using generative AI to help you wordsmith your submission, but if you use AI - and we can tell - we'll disregard your application. Things to note: You need to have permission to work in the U.K. already - we cannot sponsor visas for this role. We are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, class, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Mar 03, 2026
Full time
Start date: As soon as possible Type: Permanent, full time, hybrid Salary: £35,000-40,000 Benefits: see Deadline for applications: Sunday 29th March, 11pm Background We're a team of strategists who shape and disrupt policy narratives. Cast from Clay is a communications consultancy for those who work on policy change. Most good ideas in the world of policy never make it to the desk of a decision maker. That's where we come in. We help clients figure out what to say, to whom, and how. We treat brand as a strategic tool, giving complex ideas the focus and intention they need to land with the right audience. The job The Consultant: social media & brand (account manager equivalent) is a full-time, hybrid, permanent position at Cast from Clay. No two days are the same. As a team of 12+ based in the UK and Ukraine, we get involved in everything. You could be researching, planning and writing social media content, crafting brand strategies, developing creative concepts, or managing client relationships. We're not expecting you to come in and lead client accounts from day one, but over time, our goal is to coach you into a place where you can. What we do expect is for you to lead the execution. We are looking for someone who can take a project brief and run with it. You need to be able to deliver high-quality work on time with little hand-holding, becoming the person the client calls when they need to know a job will get done. We're looking for someone who is intellectually curious. If you love exploring ideas, their impact on the world, and understanding how people relate to them, you'll fit right in. Importantly, we're looking for someone who wants to learn and grow, who is hungry for career progression, and who gets a kick out of working hard and doing amazing things. What we are looking for: You will have: At least 3 years experience in a communications agency, in-house and/or in a communications-related role. A strong understanding of how social platforms work. You will be familiar with audience engagement, community management, and platform algorithms. Experience of setting up and managing organic and paid campaigns (social/PPC). You can track performance, interpret metrics, and use data to refine the approach. The ability to write high-quality content tailored to distinct brand voices. You are a storyteller who can translate technical, jargon-heavy topics into compelling narratives. Strong interpersonal skills and the confidence to manage client expectations and offer constructive pushback when necessary. Excellent attention to detail, diligent and proactive. You can manage multiple deadlines and projects simultaneously. It's a bonus if you have: Knowledge and understanding of the components of a brand strategy. Basic design understanding to assist the team with creative concepts, help visualise ideas during the development process, and enjoy collaborating with designers on visual execution. If you feel like you don't meet 100% of the criteria, please don't let that stop you. If you love the sound of this role and have a strong foundation in social media and writing, we would love to hear from you. What we offer: We offer a competitive benefits package for all our positions, including enhanced parental leave, sabbaticals, and training budgets. Office: we work from our offices in Vauxhall on Tuesdays and Thursdays. You're welcome to use the office more frequently than that if you wish. Home office allowance: we'll make a £150 contribution towards kitting out your home workspace. Flexible working: tell us how you work best and we'll do what we can to make it happen - including if you want to spend time working from abroad. Monthly team socials: we like spending time together so every few weeks we come up with ideas for things to do together. That's included board games over pizza, ice skating, movie nights, playing a VR game together and going on llama safari at our local city farm. Training: you'll get up to £1,000 annual training budget to spend on your professional development. Pension: we will pay 5% of your salary, matching the 5% you pay, to make a total of 10% annual contributions. Holidays: we offer 25 days holiday per year, plus bank holidays, and we close the office over Christmas. Interested? Please send an email via the email application box below with the subject line "Application - Consultant: social media & brand". Please send us: Up to 250 words on a campaign you have worked on and why you are proud of it. Your CV (no more than 2 pages). Some things to bear in mind: We expect to receive a lot of applications to this role. If you want to stand out, include a (logical) reference to Cast from Clay in your CV. We don't mind you using generative AI to help you wordsmith your submission, but if you use AI - and we can tell - we'll disregard your application. Things to note: You need to have permission to work in the U.K. already - we cannot sponsor visas for this role. We are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, class, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Responding to the growth of the business internationally, the changing landscape of Global Mobility & Immigration, the increased focus on international compliance and the complexity of moving our people into current and new locations including cross border workers and business travellers, we have a need for a Global Mobility Analyst to support project-based initiatives. This vacancy is based in the London Reward function, and you will report into the Global Mobility Operations Manager. The role is hands-on, focused on operational excellence, process and projects where you will be exposed to a variety of interesting and challenging issues and be at the forefront of a key strategic business focus. Who you are: An experienced Global Mobility Analyst in all areas including Immigration, International working & Short-Term Business Travel. Pro-active, problem solving, creative, agile with policy, process and organisation skills. Expert in managing internal audits, supporting projects and working with different operational teams including payroll. What you'll do: Supporting the Global Mobility & Immigration team and the business with queries from internal stakeholders. Perform due diligence and coordinate with subject matter experts to validate compliance of cross-border working & STBV cases. Continuous monitoring of internal records of processing, data privacy controls and internal audits. Ensure internal compliance records and processes are kept up to date with ongoing legislation or vendor changes. Supporting Global project delivery managing internal stakeholders and external suppliers to ensure timely execution. What you'll bring: Demonstrated experience with GM compliance & immigration requirements and risks. Strong data analysis and reporting skills. Excellent organizational skills, calm under pressure; ability to re-prioritise in short timescale Resilience, flexibility, and ability to be effective in a fast paced and challenging environment and a strong team player, working openly and collaboratively Team Overview We are a COE Global Mobility & Immigration team supporting assignments and international working in diverse businesses across a number of global locations. We work closely with our stakeholders & our partners across Comcast NBCUniversal and Sky on international working compliance and end to end governance. High ethical standards are embedded in our team, and we engage our supply chains in creating a sustainable future! The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Where you'll work: Osterley Our Osterley campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Chiswick Park, Gunnersbury, Acton Town and Ealing Broadway tube stations. There's also plenty of parking, bike shelters and showers. On campus you'll find six subsidised restaurants and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed 30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation. At Sky we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Responding to the growth of the business internationally, the changing landscape of Global Mobility & Immigration, the increased focus on international compliance and the complexity of moving our people into current and new locations including cross border workers and business travellers, we have a need for a Global Mobility Analyst to support project-based initiatives. This vacancy is based in the London Reward function, and you will report into the Global Mobility Operations Manager. The role is hands-on, focused on operational excellence, process and projects where you will be exposed to a variety of interesting and challenging issues and be at the forefront of a key strategic business focus. Who you are: An experienced Global Mobility Analyst in all areas including Immigration, International working & Short-Term Business Travel. Pro-active, problem solving, creative, agile with policy, process and organisation skills. Expert in managing internal audits, supporting projects and working with different operational teams including payroll. What you'll do: Supporting the Global Mobility & Immigration team and the business with queries from internal stakeholders. Perform due diligence and coordinate with subject matter experts to validate compliance of cross-border working & STBV cases. Continuous monitoring of internal records of processing, data privacy controls and internal audits. Ensure internal compliance records and processes are kept up to date with ongoing legislation or vendor changes. Supporting Global project delivery managing internal stakeholders and external suppliers to ensure timely execution. What you'll bring: Demonstrated experience with GM compliance & immigration requirements and risks. Strong data analysis and reporting skills. Excellent organizational skills, calm under pressure; ability to re-prioritise in short timescale Resilience, flexibility, and ability to be effective in a fast paced and challenging environment and a strong team player, working openly and collaboratively Team Overview We are a COE Global Mobility & Immigration team supporting assignments and international working in diverse businesses across a number of global locations. We work closely with our stakeholders & our partners across Comcast NBCUniversal and Sky on international working compliance and end to end governance. High ethical standards are embedded in our team, and we engage our supply chains in creating a sustainable future! The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Where you'll work: Osterley Our Osterley campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Chiswick Park, Gunnersbury, Acton Town and Ealing Broadway tube stations. There's also plenty of parking, bike shelters and showers. On campus you'll find six subsidised restaurants and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed 30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation. At Sky we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
JOB ROLE: Premises Facilities Manager HOURS: Monday - Friday 8:30am - 5pm SALARY: 16 - 18 per hour LOCATION: Burgess Hill Must be a car driver DURATION: Temp to Perm DUTIES INCLUDE; Key Responsibilities: Oversee the daily operations of the estates function, ensuring all facilities remain safe, compliant, and well-maintained. Provide strategic leadership for estates, health & safety, and compliance, embedding strong processes and assurance measures across all locations. Manage and support Premises Officers and the Estates Business Support Assistant, ensuring effective allocation of tasks and performance oversight. Coordinate external contractors, service providers, and professional consultants (including surveyors and facilities teams). Lead on maintenance scheduling, compliance programmes, lettings safety, fleet management, and contractor performance monitoring. Utilise data, systems, and professional insight to maintain operational control, anticipate challenges, and reduce reactive interventions. Person Specification: Hands-on experience in a trade discipline (e.g., electrical, mechanical, building, carpentry, or engineering), with the ability to manage technical projects and advise on building systems. Proven track record in estates or facilities management, ideally within a multi-site or complex setting. Strong leadership skills with the ability to remain composed and decisive under pressure. Solid understanding of health & safety and statutory compliance Exceptional organisational, communication, and team management abilities. Next steps: Apply today, the client is looking for someone to start immediately! Please apply today with your up to date CV If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) We are committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share this commitment. Where applicable to the role a Criminal Record Check at the appropriate level for the role will be required prior to commencing employment. Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Eye care vouchers and money towards glasses should you require them for VDU purposes We can search for permanent work whilst you're in assignments and offer expert interview support and advice Weekly pay Pension scheme option (with employer contributions) 28 days paid annual leave (Based on a weekly accrual) Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 03, 2026
Contractor
JOB ROLE: Premises Facilities Manager HOURS: Monday - Friday 8:30am - 5pm SALARY: 16 - 18 per hour LOCATION: Burgess Hill Must be a car driver DURATION: Temp to Perm DUTIES INCLUDE; Key Responsibilities: Oversee the daily operations of the estates function, ensuring all facilities remain safe, compliant, and well-maintained. Provide strategic leadership for estates, health & safety, and compliance, embedding strong processes and assurance measures across all locations. Manage and support Premises Officers and the Estates Business Support Assistant, ensuring effective allocation of tasks and performance oversight. Coordinate external contractors, service providers, and professional consultants (including surveyors and facilities teams). Lead on maintenance scheduling, compliance programmes, lettings safety, fleet management, and contractor performance monitoring. Utilise data, systems, and professional insight to maintain operational control, anticipate challenges, and reduce reactive interventions. Person Specification: Hands-on experience in a trade discipline (e.g., electrical, mechanical, building, carpentry, or engineering), with the ability to manage technical projects and advise on building systems. Proven track record in estates or facilities management, ideally within a multi-site or complex setting. Strong leadership skills with the ability to remain composed and decisive under pressure. Solid understanding of health & safety and statutory compliance Exceptional organisational, communication, and team management abilities. Next steps: Apply today, the client is looking for someone to start immediately! Please apply today with your up to date CV If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) We are committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share this commitment. Where applicable to the role a Criminal Record Check at the appropriate level for the role will be required prior to commencing employment. Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Eye care vouchers and money towards glasses should you require them for VDU purposes We can search for permanent work whilst you're in assignments and offer expert interview support and advice Weekly pay Pension scheme option (with employer contributions) 28 days paid annual leave (Based on a weekly accrual) Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mechanical Project Manager Decarbonisation Programme (Live Hospital Site) Location: West London Employment Type: Permanent Salary: Up to £70,000 + Car Allowance About the Role We are seeking an experienced Mechanical Project Manager to deliver key decarbonisation works across a major live hospital site in West London. You will be working alongside a leading energy and engineering specialist known for delivering large-scale carbon-reduction projects, including mechanical upgrades, heat-pump systems, plant infrastructure and sustainable energy solutions. This role offers exposure to major capital programmes, operational estates, and high-impact sustainability initiatives. Key Responsibilities Lead full project lifecycle delivery of mechanical decarbonisation works within a live healthcare environment. Oversee installation and commissioning of mechanical systems, including pipework, heat-pump systems, plant upgrades and associated infrastructure. Manage contractors, engineers and specialist subcontractors on site. Ensure strict adherence to health and safety, hospital protocols, RAMS and compliance standards. Monitor progress against programme and budget, providing clear reporting to stakeholders. Maintain documentation, technical records and quality assurance throughout the project. Ideal Experience Mechanical project delivery within healthcare, complex estates or large campus environments. Previous involvement in decarbonisation, sustainability or energy-efficiency projects. Proven end-to-end delivery capability, including installation, coordination and commissioning. Strong stakeholder management and communication skills. Ability to lead delivery in live, safety-critical environments.
Mar 03, 2026
Full time
Mechanical Project Manager Decarbonisation Programme (Live Hospital Site) Location: West London Employment Type: Permanent Salary: Up to £70,000 + Car Allowance About the Role We are seeking an experienced Mechanical Project Manager to deliver key decarbonisation works across a major live hospital site in West London. You will be working alongside a leading energy and engineering specialist known for delivering large-scale carbon-reduction projects, including mechanical upgrades, heat-pump systems, plant infrastructure and sustainable energy solutions. This role offers exposure to major capital programmes, operational estates, and high-impact sustainability initiatives. Key Responsibilities Lead full project lifecycle delivery of mechanical decarbonisation works within a live healthcare environment. Oversee installation and commissioning of mechanical systems, including pipework, heat-pump systems, plant upgrades and associated infrastructure. Manage contractors, engineers and specialist subcontractors on site. Ensure strict adherence to health and safety, hospital protocols, RAMS and compliance standards. Monitor progress against programme and budget, providing clear reporting to stakeholders. Maintain documentation, technical records and quality assurance throughout the project. Ideal Experience Mechanical project delivery within healthcare, complex estates or large campus environments. Previous involvement in decarbonisation, sustainability or energy-efficiency projects. Proven end-to-end delivery capability, including installation, coordination and commissioning. Strong stakeholder management and communication skills. Ability to lead delivery in live, safety-critical environments.
Tunbridge Wells, United Kingdom Posted on 22/01/2026 TPF Recruitment is recruiting for a Private Client Tax Senior Manager on behalf of a fantastic large, top 10, Kent based firm of chartered accountants. This is a fantastic career opportunity for a Private Client Tax Senior Manager to join a highly reputable accountancy practice in an autonomous and exciting career. You can be based in multiple locations across Kent. Our client is a highly reputable and well known top 10 firm of chartered accountants based in Kent with offices across the UK and a national, and international reach. They have a fantastic reputation, excellent culture and have seen significant growth over the last 5 years. They are now looking for a Private Client Senior Manager to join their team in a highly rewarding position. They prioritise their staff's welfare and offer a great flexible working environment. Joining the firm as a Private Client Tax Senior Manager, with a clear path to progress, you will deliver personal tax and advisory services to a wide ranging client base of directors of owner-managed businesses, property clients, wealthy individuals and private clients. You will be supported by a medium size, and very experienced tax team. You will take a client facing position, overseeing the provision of advisory services across a wide spectrum of personal tax issues, IHT, CGT, trusts estates etc. You will lead and influence your team and look to drive the development of the private client tax services in this leading Top1firm. You will be responsible for developing client relationships, maintaining and bringing in new business to bolster the businesses private client offering, and play a lead role in the growth and development of the Kent office's private client offering. Requirements ATT and CTA, ACA, ACCA or STEP qualified Previous experience operating at a senior level within Private Client Tax Proven experience in client handling - ability to provide a high level of client relationship that is vital to this role Proven tax experience in producing high quality work on complex UK private client matters, within budget Tax experience from a practice background would be a distinct advantage preferably within a top 100/ large independent firm Private Client Tax Senior Manager -Top 10 Accountants in Tunbridge Wells Private medical insurance Life assurance Pension contribution Generous holiday package Option to purchaseadditional holiday Shared parental leave Please apply for the vacancyor contact Tristan Finch for a confidential conversation regarding thisposition, and similar opportunities.
Mar 03, 2026
Full time
Tunbridge Wells, United Kingdom Posted on 22/01/2026 TPF Recruitment is recruiting for a Private Client Tax Senior Manager on behalf of a fantastic large, top 10, Kent based firm of chartered accountants. This is a fantastic career opportunity for a Private Client Tax Senior Manager to join a highly reputable accountancy practice in an autonomous and exciting career. You can be based in multiple locations across Kent. Our client is a highly reputable and well known top 10 firm of chartered accountants based in Kent with offices across the UK and a national, and international reach. They have a fantastic reputation, excellent culture and have seen significant growth over the last 5 years. They are now looking for a Private Client Senior Manager to join their team in a highly rewarding position. They prioritise their staff's welfare and offer a great flexible working environment. Joining the firm as a Private Client Tax Senior Manager, with a clear path to progress, you will deliver personal tax and advisory services to a wide ranging client base of directors of owner-managed businesses, property clients, wealthy individuals and private clients. You will be supported by a medium size, and very experienced tax team. You will take a client facing position, overseeing the provision of advisory services across a wide spectrum of personal tax issues, IHT, CGT, trusts estates etc. You will lead and influence your team and look to drive the development of the private client tax services in this leading Top1firm. You will be responsible for developing client relationships, maintaining and bringing in new business to bolster the businesses private client offering, and play a lead role in the growth and development of the Kent office's private client offering. Requirements ATT and CTA, ACA, ACCA or STEP qualified Previous experience operating at a senior level within Private Client Tax Proven experience in client handling - ability to provide a high level of client relationship that is vital to this role Proven tax experience in producing high quality work on complex UK private client matters, within budget Tax experience from a practice background would be a distinct advantage preferably within a top 100/ large independent firm Private Client Tax Senior Manager -Top 10 Accountants in Tunbridge Wells Private medical insurance Life assurance Pension contribution Generous holiday package Option to purchaseadditional holiday Shared parental leave Please apply for the vacancyor contact Tristan Finch for a confidential conversation regarding thisposition, and similar opportunities.
Dermatology Lead Nurse (Band 7 - 8a Development) Dermatology Lead Nurse (Band 7 - 8a Development post) The post-holder serves as an expert practitioner and is responsible for the strategic direction of patient-focused care programs in the Dermatology department. These programs aim to address the complex and evolving health and well-being needs of the client group. The goal is to ensure that the Dermatology department's processes are centred on patients receiving, effective, and efficient care. The post-holder will collaborate with lead clinicians, nurse consultants, care group managers, and directors to establish and implement the strategic vision for the services. Additionally, the post-holder will develop and implement a policy to support the growth of the service. The Lead Nurse possesses excellent communication and leadership skills and is responsible for the day-to-day line management of the senior team under their supervision. Furthermore, the Lead Nurse acts as a budget holder and is an authorised signatory for financial resources. Main duties of the job The role is an 80 to 20 percent split. With 80% clinical and 20% managerial. Oversee the nursing team and financial resources to ensure the effective operation of the team under your responsibility. Maintain an effective skill mix and appropriate caseload management at all times. Collaborate with the Clinical Lead, Directorate Manager, and Matron to ensure efficient planning, implementation, and monitoring of the service Conduct audits and develop nursing practices. Ensure high standards of cleanliness in the clinical area and maintain a well-kept departmental environment. Prioritise your workload to meet targets. Keep the Nursing, Medical, and Directorate Management teams informed of any quality issues. Ensure that the clinical area adheres to Data Protection, Confidentiality, and Caldecott principles. Deliver on Trust and local key performance indicators. About us The Royal Berkshire NHS Foundation Trust is one of the largest District General Hospitals in the country. The hospital achieved Foundation Trust status on 1st June 2006. It was the first Foundation Trust in the South Central Strategic Health Authority. The Trust has a successful track record of delivering high quality acute medical and surgical services for 500,000 patients across West Berkshire, an area extending from Newbury in the west to Henley-on-Thames in the east, and including Wokingham and parts of Hampshire to the south and parts of Oxfordshire to the north. The Trust is Readings biggest employer. The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our "CARE" values: C ompassionate, A spirational, R esourceful, E xcellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen. Job responsibilities Please refer to the attached Job Description and Person Specification, and the Development Competencies for further details of the role. Person Specification Experience Significant recent experience in speciality Experience of running own clinics with complex dermatology cases and procedure Advanced physical assessment skills and Independent prescriber Demonstrable experience of effectively managing budgets Experience of managing staff rosters in the clinical area Education First Degree Advanced physical assessment skills and Independent prescriber Skin Surgery Module Master's degree or working towards or evidence of post graduate study Other Qualification in speciality Skills, knowledge and abilities Knowledge of legislative and healthcare policies and frameworks Project and/or Change Management experience Demonstrates a transformational and coaching leadership style Awareness of investigations into serious incidents using the Patient Safety Incident Response Framework (PSIRF) methodology Ability to work across hospital sites as required delivering the demands of the service Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mar 03, 2026
Full time
Dermatology Lead Nurse (Band 7 - 8a Development) Dermatology Lead Nurse (Band 7 - 8a Development post) The post-holder serves as an expert practitioner and is responsible for the strategic direction of patient-focused care programs in the Dermatology department. These programs aim to address the complex and evolving health and well-being needs of the client group. The goal is to ensure that the Dermatology department's processes are centred on patients receiving, effective, and efficient care. The post-holder will collaborate with lead clinicians, nurse consultants, care group managers, and directors to establish and implement the strategic vision for the services. Additionally, the post-holder will develop and implement a policy to support the growth of the service. The Lead Nurse possesses excellent communication and leadership skills and is responsible for the day-to-day line management of the senior team under their supervision. Furthermore, the Lead Nurse acts as a budget holder and is an authorised signatory for financial resources. Main duties of the job The role is an 80 to 20 percent split. With 80% clinical and 20% managerial. Oversee the nursing team and financial resources to ensure the effective operation of the team under your responsibility. Maintain an effective skill mix and appropriate caseload management at all times. Collaborate with the Clinical Lead, Directorate Manager, and Matron to ensure efficient planning, implementation, and monitoring of the service Conduct audits and develop nursing practices. Ensure high standards of cleanliness in the clinical area and maintain a well-kept departmental environment. Prioritise your workload to meet targets. Keep the Nursing, Medical, and Directorate Management teams informed of any quality issues. Ensure that the clinical area adheres to Data Protection, Confidentiality, and Caldecott principles. Deliver on Trust and local key performance indicators. About us The Royal Berkshire NHS Foundation Trust is one of the largest District General Hospitals in the country. The hospital achieved Foundation Trust status on 1st June 2006. It was the first Foundation Trust in the South Central Strategic Health Authority. The Trust has a successful track record of delivering high quality acute medical and surgical services for 500,000 patients across West Berkshire, an area extending from Newbury in the west to Henley-on-Thames in the east, and including Wokingham and parts of Hampshire to the south and parts of Oxfordshire to the north. The Trust is Readings biggest employer. The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our "CARE" values: C ompassionate, A spirational, R esourceful, E xcellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen. Job responsibilities Please refer to the attached Job Description and Person Specification, and the Development Competencies for further details of the role. Person Specification Experience Significant recent experience in speciality Experience of running own clinics with complex dermatology cases and procedure Advanced physical assessment skills and Independent prescriber Demonstrable experience of effectively managing budgets Experience of managing staff rosters in the clinical area Education First Degree Advanced physical assessment skills and Independent prescriber Skin Surgery Module Master's degree or working towards or evidence of post graduate study Other Qualification in speciality Skills, knowledge and abilities Knowledge of legislative and healthcare policies and frameworks Project and/or Change Management experience Demonstrates a transformational and coaching leadership style Awareness of investigations into serious incidents using the Patient Safety Incident Response Framework (PSIRF) methodology Ability to work across hospital sites as required delivering the demands of the service Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
W Talent - Property & Real Estate is delighted to be working exclusively with Medivet to appoint a talented Estates Manager to their Property team. Founded in 1987 and now backed by CVC Capital Partners , Medivet is a leading veterinary care provider operating across the UK, Germany and Spain. With more than 500 branches and 27 state-of-the-art, 24-hour veterinary centres, Medivet's ambition is to become a leading player in Europe and the first choice for pet owners and veterinary professionals. Medivet has experienced rapid growth in recent years through acquisition of new clinics, with further growth planned. In the UK, the Property team manages a portfolio of over 350 properties , ensuring they operate efficiently and effectively, maintaining strong landlord relationships and mitigating property-related challenges to support Medivet's business goals. The Estates Manager will work closely with Steven Holley, Head of Property , with key responsibilities including: Leading all professional work across the estate, including lease renewals, rent reviews, and dilapidations Building excellent working relationships with key stakeholders including Branch Partners, Clinical Operations, Finance and landlords Supporting expansion initiatives, remote space projects, and residential portfolio development Developing exit strategies for non-trading sites and proposing commercial solutions Ensuring legal compliance and governance across all estates activity Managing relationships with specialist agents, auditors, and legal advisors Providing strategic advice to internal teams on maintenance obligations and property risks Contributing to monthly Board reporting and forecast reporting Playing a key role in portfolio growth to support the acquisitions strategy This is a hybrid role , with 1-2 days per week required at Medivet's Head Office in Watford , and travel across the estate as needed. Suitable applicants will demonstrate: Strong experience in UK-wide landlord/tenant law Proven success in managing multi-site estates across national geographies Experience leading rent review and rates programmes in partnership with external agents Commercial acumen and confident decision-making aligned with business goals Strong stakeholder management - experience in franchisee/joint venture partner environments is beneficial Strategic thinking and the ability to thrive when prioritising and solving complex problems Remuneration: Basic Salary: 60,000- 65,000 + Car Allowance & Benefits This appointment is being managed by Richard Insley of W Talent - Property & Real Estate . All direct or third-party applications will be forwarded to Richard for consideration.
Mar 03, 2026
Full time
W Talent - Property & Real Estate is delighted to be working exclusively with Medivet to appoint a talented Estates Manager to their Property team. Founded in 1987 and now backed by CVC Capital Partners , Medivet is a leading veterinary care provider operating across the UK, Germany and Spain. With more than 500 branches and 27 state-of-the-art, 24-hour veterinary centres, Medivet's ambition is to become a leading player in Europe and the first choice for pet owners and veterinary professionals. Medivet has experienced rapid growth in recent years through acquisition of new clinics, with further growth planned. In the UK, the Property team manages a portfolio of over 350 properties , ensuring they operate efficiently and effectively, maintaining strong landlord relationships and mitigating property-related challenges to support Medivet's business goals. The Estates Manager will work closely with Steven Holley, Head of Property , with key responsibilities including: Leading all professional work across the estate, including lease renewals, rent reviews, and dilapidations Building excellent working relationships with key stakeholders including Branch Partners, Clinical Operations, Finance and landlords Supporting expansion initiatives, remote space projects, and residential portfolio development Developing exit strategies for non-trading sites and proposing commercial solutions Ensuring legal compliance and governance across all estates activity Managing relationships with specialist agents, auditors, and legal advisors Providing strategic advice to internal teams on maintenance obligations and property risks Contributing to monthly Board reporting and forecast reporting Playing a key role in portfolio growth to support the acquisitions strategy This is a hybrid role , with 1-2 days per week required at Medivet's Head Office in Watford , and travel across the estate as needed. Suitable applicants will demonstrate: Strong experience in UK-wide landlord/tenant law Proven success in managing multi-site estates across national geographies Experience leading rent review and rates programmes in partnership with external agents Commercial acumen and confident decision-making aligned with business goals Strong stakeholder management - experience in franchisee/joint venture partner environments is beneficial Strategic thinking and the ability to thrive when prioritising and solving complex problems Remuneration: Basic Salary: 60,000- 65,000 + Car Allowance & Benefits This appointment is being managed by Richard Insley of W Talent - Property & Real Estate . All direct or third-party applications will be forwarded to Richard for consideration.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons BDO's Corporate Tax practice sits at the heart of our Tax function and plays an important role in the wider business. Our team works collaboratively with others across BDO, offering clients in the UK and overseas expert advice and solutions that help them overcome their challenges. If you're looking for exposure and the chance to make an impact, you're looking in the right place. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. We are looking for someone with; An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues Project and staff management experience Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients. Ability to provide Tax compliance and advisory services to a wide range of clients using resource from a shared service team or via technology tools. Experience of managing a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Understanding of potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Guide and supervise less experienced colleagues, proving support, training and mentoring where appropriate. Experience of leading complex projects Educated to degree level and/or CTA and/or ACA qualified or equivalent. Demonstrable post qualified experience You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 03, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons BDO's Corporate Tax practice sits at the heart of our Tax function and plays an important role in the wider business. Our team works collaboratively with others across BDO, offering clients in the UK and overseas expert advice and solutions that help them overcome their challenges. If you're looking for exposure and the chance to make an impact, you're looking in the right place. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. We are looking for someone with; An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues Project and staff management experience Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients. Ability to provide Tax compliance and advisory services to a wide range of clients using resource from a shared service team or via technology tools. Experience of managing a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Understanding of potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Guide and supervise less experienced colleagues, proving support, training and mentoring where appropriate. Experience of leading complex projects Educated to degree level and/or CTA and/or ACA qualified or equivalent. Demonstrable post qualified experience You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Data Science at Trainline Data Science is central to how we build products, delight our customers and grow our business. Our Data Scientists are embedded in cross-functional teams across Product and Marketing, empowered with a high degree of autonomy to drive outcomes using all data and techniques at their disposal. As the Head of Data Science, you will lead a team of high-performing Data Science Managers and play a pivotal role in shaping a large cross-functional organisation spanning Product, Engineering, Marketing and Data. You will be a key decision-maker, helping define and deliver a product experience that provides the right inventory, enables a seamless purchase journey, and drives forward our future ticketing opportunities. Doing this well requires deeply understanding our users, identifying their Jobs-to-Be-Done, evaluating whether we are successfully meeting their needs, and accelerating the pace of product discovery and iteration. Your team will influence strategic product thinking, strengthen experimentation and measurement practices, and shape how AI and data power our product experience. In this role, your leadership spans two complementary dimensions: Functional leadership, setting the bar for excellence in Data Science & Analytics. Strategic business partnership, working closely with Product, Engineering, Commercial and Marketing to define long-term direction and deliver impactful outcomes. As a Head of Data Science at Trainline, you will Lead & Develop a High-Performing Data Science Organisation Lead an org of 3 Data Science Managers and their respective teams. Build a culture focused on experimentation, learning, and measurable business impact. Ensure Data Science & Analytics talent is embedded effectively into cross-functional squads and operating at a high bar. Shape Strategy Through Data Act as a co-leader of a large cross functional strategic area of 150 people, defining long-term vision and strategy. Provide data-driven frameworks to structure product thinking - user classifications, Jobs-to-Be-Done, north star metrics, success criteria, and evaluation methods. Influence prioritisation and roadmap decisions by grounding strategic choices in evidence and insight. Advance Experimentation, Measurement & Goaling Champion and mature experimentation practices across teams. Develop clear goaling methodologies enabling rapid iteration and learning. Ensure robust evaluation of product changes, including holdouts and causal inference methods. Elevate Data, AI & Infrastructure Capabilities Work with our ML Engineering counterparts to help shape our wider AI/ML strategy. Influence Data Engineering, BI and Platform priorities to improve data maturity, quality and tooling. Ensure foundational datasets and metrics are trusted, consistent and scalable. Drive High-Impact Outcomes & Senior Communication Hold the organisation to a high bar for analytical rigour and business impact. Communicate insights, strategy, and progress to senior leadership. Drive alignment and influence decision-making across the company. We'd love to hear from you if you have Experience leading data-driven teams in the product space within tech organisations. Proven experience managing Data Science Managers or Data Scientists & Analysts. Demonstrated driving growth and influencing strategy in online products. Experience setting strategic direction, thinking big, and executing effectively. Ability to distil complex analysis into clear, actionable communication for all levels. Strong experience guiding experimentation and test-and-learn cultures. Ability to navigate ambiguous datasets and translate them into insights. Strong stakeholder management and cross-functional leadership experience. Strong data visualisation and communication skills. Knowledge of statistical and causal inference methods. Tech stack: SQL, Python, dbt, Tableau, Trino, AWS Athena + more. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Mar 03, 2026
Full time
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Data Science at Trainline Data Science is central to how we build products, delight our customers and grow our business. Our Data Scientists are embedded in cross-functional teams across Product and Marketing, empowered with a high degree of autonomy to drive outcomes using all data and techniques at their disposal. As the Head of Data Science, you will lead a team of high-performing Data Science Managers and play a pivotal role in shaping a large cross-functional organisation spanning Product, Engineering, Marketing and Data. You will be a key decision-maker, helping define and deliver a product experience that provides the right inventory, enables a seamless purchase journey, and drives forward our future ticketing opportunities. Doing this well requires deeply understanding our users, identifying their Jobs-to-Be-Done, evaluating whether we are successfully meeting their needs, and accelerating the pace of product discovery and iteration. Your team will influence strategic product thinking, strengthen experimentation and measurement practices, and shape how AI and data power our product experience. In this role, your leadership spans two complementary dimensions: Functional leadership, setting the bar for excellence in Data Science & Analytics. Strategic business partnership, working closely with Product, Engineering, Commercial and Marketing to define long-term direction and deliver impactful outcomes. As a Head of Data Science at Trainline, you will Lead & Develop a High-Performing Data Science Organisation Lead an org of 3 Data Science Managers and their respective teams. Build a culture focused on experimentation, learning, and measurable business impact. Ensure Data Science & Analytics talent is embedded effectively into cross-functional squads and operating at a high bar. Shape Strategy Through Data Act as a co-leader of a large cross functional strategic area of 150 people, defining long-term vision and strategy. Provide data-driven frameworks to structure product thinking - user classifications, Jobs-to-Be-Done, north star metrics, success criteria, and evaluation methods. Influence prioritisation and roadmap decisions by grounding strategic choices in evidence and insight. Advance Experimentation, Measurement & Goaling Champion and mature experimentation practices across teams. Develop clear goaling methodologies enabling rapid iteration and learning. Ensure robust evaluation of product changes, including holdouts and causal inference methods. Elevate Data, AI & Infrastructure Capabilities Work with our ML Engineering counterparts to help shape our wider AI/ML strategy. Influence Data Engineering, BI and Platform priorities to improve data maturity, quality and tooling. Ensure foundational datasets and metrics are trusted, consistent and scalable. Drive High-Impact Outcomes & Senior Communication Hold the organisation to a high bar for analytical rigour and business impact. Communicate insights, strategy, and progress to senior leadership. Drive alignment and influence decision-making across the company. We'd love to hear from you if you have Experience leading data-driven teams in the product space within tech organisations. Proven experience managing Data Science Managers or Data Scientists & Analysts. Demonstrated driving growth and influencing strategy in online products. Experience setting strategic direction, thinking big, and executing effectively. Ability to distil complex analysis into clear, actionable communication for all levels. Strong experience guiding experimentation and test-and-learn cultures. Ability to navigate ambiguous datasets and translate them into insights. Strong stakeholder management and cross-functional leadership experience. Strong data visualisation and communication skills. Knowledge of statistical and causal inference methods. Tech stack: SQL, Python, dbt, Tableau, Trino, AWS Athena + more. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating. Cleo is a rare success story: a profitable, fast-growing unicorn with over $300 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact. If you're driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo's success as we scale, while growing alongside a company that's scaling fast, this might be your perfect fit. We're looking for a People Partner to join our Partnerships team. You'll collaborate closely with the wider team and the Head of People Partnerships, supporting all aspects of the People Agenda. You'll provide consultative advice to leadership, tailored coaching, drive positive change, and lead on complex Employee Relations matters in the departments you support. You will also play a role in company-wide people initiatives, including learning and development, employee engagement, and performance management. Key Responsibilities You'll partner with business areas to align their people strategies with the goals of those departments, becoming a trusted, expert advisor. You'll support key company wide programs like the Talent Review Cycle and Talent Check Ins, supporting data collation and integrity, fostering a culture of high performance and growth. You'll manage employee relations, providing expert support and recommending appropriate actions to address queries or problems. Proactively reviewing data to spot employee relations trends and suggest solutions, coaching Managers to tackle issues early on. You'll work closely with client groups on engagement data, supporting positive advancement and wider company initiatives. Reviewing engagement over time and conducting 121s and group forums during onboarding and exit points. You are able to provide tailored coaching to help up skill our leaders in a meaningful way. You will be accountable to deliver tangible impact to your business areas: regretted attrition, engagement scores, organisational health and performance are all metrics you will be measured on, and that you should always have front of mind. You'll create and deliver Learning and Development initiatives to enhance skills across the organisation. You'll ideate and execute key work streams and projects within the People Roadmap, autonomously and collaboratively. You'll be a valuable support and subject matter expert to various teams within the People department, addressing queries and challenges What we're looking for You have 2+ years of experience working in a People Partner role within a fast growth, technology-led organisation, ideally supporting multiple geographies. Experience with Executive Coaching would be a great advantage but not essential. You have hands-on experience managing complex employee relations and case management, including knowledge of UK and US employment laws and regulations. You have great attention to detail, a passion for delivering great customer experience and you can spot an opportunity to improve a process at a mile off. You will be experienced in handling sensitive matters with tact and diplomacy, you are comfortable having difficult conversations, working professionally and discreetly with sensitive information. Both the what and the how are important to us - explaining requirements/processes is key, but first comes the critical step of gaining buy-in from your stakeholders. Therefore, you'll have strong interpersonal and stakeholder management skills, building strong relationships with trust & confidence, as well as having the ability to influence. What do you get for all your hard work A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. This position is a BP2level, we are also open to hiring at BP3 level. You can view our public progression framework and salary bandings here: Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. Flexibility. We can't fight for the world's financial health if we're not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work Work where you work best. We're a globally distributed team. If you live in London we have a hybrid approach, we'd love you to spend one day a week or more in our beautiful office. If you're outside of London, we'll encourage you to spend a couple of days with us a few times per year. And we'll cover your travel costs, naturally. Other Benefits Company-wide performance reviews every 6 months Generous pay increases for high-performing team members Equity top-ups for team members getting promoted 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days) 6% employer-matched pension in the UK Private Medical Insurance via Vitality, dental cover, and life assurance Enhanced parental leave 1 month paid sabbatical after 4 years at Cleo Regular socials and activities, online and in-person We'll pay for your OpenAI subscription Online mental health support via Spill Workplace Nursery Scheme And many more! Welcoming Everyone We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. Download the Test Flight App access for people in the UK & Europe: If you are an iOS user, please use this link to sign up to our TestFlight version of the app, so you can have a play around with the functionality and features: By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Cleo AI. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Cleo AI may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Cleo AI's Candidate Privacy Notice By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.
Mar 03, 2026
Full time
At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating. Cleo is a rare success story: a profitable, fast-growing unicorn with over $300 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact. If you're driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo's success as we scale, while growing alongside a company that's scaling fast, this might be your perfect fit. We're looking for a People Partner to join our Partnerships team. You'll collaborate closely with the wider team and the Head of People Partnerships, supporting all aspects of the People Agenda. You'll provide consultative advice to leadership, tailored coaching, drive positive change, and lead on complex Employee Relations matters in the departments you support. You will also play a role in company-wide people initiatives, including learning and development, employee engagement, and performance management. Key Responsibilities You'll partner with business areas to align their people strategies with the goals of those departments, becoming a trusted, expert advisor. You'll support key company wide programs like the Talent Review Cycle and Talent Check Ins, supporting data collation and integrity, fostering a culture of high performance and growth. You'll manage employee relations, providing expert support and recommending appropriate actions to address queries or problems. Proactively reviewing data to spot employee relations trends and suggest solutions, coaching Managers to tackle issues early on. You'll work closely with client groups on engagement data, supporting positive advancement and wider company initiatives. Reviewing engagement over time and conducting 121s and group forums during onboarding and exit points. You are able to provide tailored coaching to help up skill our leaders in a meaningful way. You will be accountable to deliver tangible impact to your business areas: regretted attrition, engagement scores, organisational health and performance are all metrics you will be measured on, and that you should always have front of mind. You'll create and deliver Learning and Development initiatives to enhance skills across the organisation. You'll ideate and execute key work streams and projects within the People Roadmap, autonomously and collaboratively. You'll be a valuable support and subject matter expert to various teams within the People department, addressing queries and challenges What we're looking for You have 2+ years of experience working in a People Partner role within a fast growth, technology-led organisation, ideally supporting multiple geographies. Experience with Executive Coaching would be a great advantage but not essential. You have hands-on experience managing complex employee relations and case management, including knowledge of UK and US employment laws and regulations. You have great attention to detail, a passion for delivering great customer experience and you can spot an opportunity to improve a process at a mile off. You will be experienced in handling sensitive matters with tact and diplomacy, you are comfortable having difficult conversations, working professionally and discreetly with sensitive information. Both the what and the how are important to us - explaining requirements/processes is key, but first comes the critical step of gaining buy-in from your stakeholders. Therefore, you'll have strong interpersonal and stakeholder management skills, building strong relationships with trust & confidence, as well as having the ability to influence. What do you get for all your hard work A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. This position is a BP2level, we are also open to hiring at BP3 level. You can view our public progression framework and salary bandings here: Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. Flexibility. We can't fight for the world's financial health if we're not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work Work where you work best. We're a globally distributed team. If you live in London we have a hybrid approach, we'd love you to spend one day a week or more in our beautiful office. If you're outside of London, we'll encourage you to spend a couple of days with us a few times per year. And we'll cover your travel costs, naturally. Other Benefits Company-wide performance reviews every 6 months Generous pay increases for high-performing team members Equity top-ups for team members getting promoted 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days) 6% employer-matched pension in the UK Private Medical Insurance via Vitality, dental cover, and life assurance Enhanced parental leave 1 month paid sabbatical after 4 years at Cleo Regular socials and activities, online and in-person We'll pay for your OpenAI subscription Online mental health support via Spill Workplace Nursery Scheme And many more! Welcoming Everyone We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. Download the Test Flight App access for people in the UK & Europe: If you are an iOS user, please use this link to sign up to our TestFlight version of the app, so you can have a play around with the functionality and features: By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Cleo AI. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Cleo AI may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Cleo AI's Candidate Privacy Notice By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is looking for a data-focused, marketing lawyer to join our growing legal team. This role will provide dedicated legal support to Stripe's Marketing, Communications, and Design organizations and be instrumental in maturing and scaling Stripe's legal support frameworks for these client groups. What you'll do The ideal candidate is passionate about Stripe's mission of helping businesses grow and thrives in solving complex legal, technology, and business issues in collaboration with others. We're looking for someone who is a team player and willing to jump in on tasks of any size. Experience in financial technology, payments, and/or financial services is helpful, but not required, for you to be successful in this role. Responsibilities Provide legal advice to the Marketing organization on commercial, marketing, and privacy issues with a focus on the EMEA region. Review Privacy Impact Assessments of proposed marketing activities and work closely with Privacy, Privacy Engineering, and marketing leaders to ensure compliant, programmatic data practices. Drive compliance and ensure all marketing technology platforms and data collection practices (including events, CRM, and ad-tech) comply with GDPR and other applicable data protection and technology laws. Draft, negotiate, and manage complex technology, data licensing, and commercial agreements to support marketing, advertising, events, communications, and content creation. Proactively monitor and analyze legislative, regulatory, and enforcement developments within EMEA, and translate the legal changes into clear, actionable advice and compliance strategies for the Marketing organization. Apply sound judgment to manage and resolve time sensitive escalations quickly and effectively to support the Marketing organization's ambitious objectives. Drive compliance and operational efficiency, proactively identify opportunities for standardization, and lead projects to improve internal processes. Draft and maintain template documents, playbooks, training materials, and other essential resources. Collaborate effectively with key internal stakeholders across various teams, including Product Legal, Consumer Legal, Privacy Legal, Procurement, and Third Party Risk Management. Oversee and manage outside counsel. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of relevant legal experience, with a heavy emphasis on drafting and negotiating technology agreements and managing data protection issues preferably within a marketing or commercial context. Deep proficiency in data protection frameworks such as GDPR, particularly as they apply to sponsored events, CRM practices, and vendor/agency relationships. A strong understanding of data licensing and data usage rights, data privacy regimes, and consumer privacy issues. A proactive mindset focused on identifying opportunities for improvement and enhancing operational efficiency. Exceptional written and verbal communication skills, with the ability to collaborate effectively across diverse cross functional teams. A strong sense of ownership, willingness to approach tasks with enthusiasm and resourcefulness, and the ability to effectively prioritize and advance multiple concurrent deals, often under tight deadlines. Humility, intellectual curiosity about the evolving payments industry, and a terrific sense of humor. Preferred qualifications In house experience advising a high growth company, preferably with direct experience supporting the Marketing function. Office assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in person collaboration and learning from each other, while supporting flexibility when possible. The annual salary range for this role in the primary location is €120,000 - €180,000. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations Dublin HQ, or London Team Legal Job type Full time Apply for this role
Mar 03, 2026
Full time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is looking for a data-focused, marketing lawyer to join our growing legal team. This role will provide dedicated legal support to Stripe's Marketing, Communications, and Design organizations and be instrumental in maturing and scaling Stripe's legal support frameworks for these client groups. What you'll do The ideal candidate is passionate about Stripe's mission of helping businesses grow and thrives in solving complex legal, technology, and business issues in collaboration with others. We're looking for someone who is a team player and willing to jump in on tasks of any size. Experience in financial technology, payments, and/or financial services is helpful, but not required, for you to be successful in this role. Responsibilities Provide legal advice to the Marketing organization on commercial, marketing, and privacy issues with a focus on the EMEA region. Review Privacy Impact Assessments of proposed marketing activities and work closely with Privacy, Privacy Engineering, and marketing leaders to ensure compliant, programmatic data practices. Drive compliance and ensure all marketing technology platforms and data collection practices (including events, CRM, and ad-tech) comply with GDPR and other applicable data protection and technology laws. Draft, negotiate, and manage complex technology, data licensing, and commercial agreements to support marketing, advertising, events, communications, and content creation. Proactively monitor and analyze legislative, regulatory, and enforcement developments within EMEA, and translate the legal changes into clear, actionable advice and compliance strategies for the Marketing organization. Apply sound judgment to manage and resolve time sensitive escalations quickly and effectively to support the Marketing organization's ambitious objectives. Drive compliance and operational efficiency, proactively identify opportunities for standardization, and lead projects to improve internal processes. Draft and maintain template documents, playbooks, training materials, and other essential resources. Collaborate effectively with key internal stakeholders across various teams, including Product Legal, Consumer Legal, Privacy Legal, Procurement, and Third Party Risk Management. Oversee and manage outside counsel. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of relevant legal experience, with a heavy emphasis on drafting and negotiating technology agreements and managing data protection issues preferably within a marketing or commercial context. Deep proficiency in data protection frameworks such as GDPR, particularly as they apply to sponsored events, CRM practices, and vendor/agency relationships. A strong understanding of data licensing and data usage rights, data privacy regimes, and consumer privacy issues. A proactive mindset focused on identifying opportunities for improvement and enhancing operational efficiency. Exceptional written and verbal communication skills, with the ability to collaborate effectively across diverse cross functional teams. A strong sense of ownership, willingness to approach tasks with enthusiasm and resourcefulness, and the ability to effectively prioritize and advance multiple concurrent deals, often under tight deadlines. Humility, intellectual curiosity about the evolving payments industry, and a terrific sense of humor. Preferred qualifications In house experience advising a high growth company, preferably with direct experience supporting the Marketing function. Office assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in person collaboration and learning from each other, while supporting flexibility when possible. The annual salary range for this role in the primary location is €120,000 - €180,000. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations Dublin HQ, or London Team Legal Job type Full time Apply for this role
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications. Experience leading design teams across multiple workloads and complex initiatives Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications. Experience leading design teams across multiple workloads and complex initiatives Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As Senior Propositions Manager - Mid Market & Enterprise, you will lead the development, management, and evolution of propositions for enterprise customers. You will collaborate across a complex matrix organisation to understand customer needs, identify commercial opportunities, and shape compelling, value-driven propositions What you'll do : Proposition strategy: Lead the identification and development of new proposition opportunities for enterprise customers, spanning connectivity solutions including broadband, dedicated internet access (DIA), public WiFi , SD-WAN and associated professional services. Develop and own the roadmap, strategy and business cases for new propositions and marketing investments, underpinned by robust insight and data, and aligned to the L ong R ange P lan (LRP) and annual operating plan. Leverage customer, competitor, trading and market insight to develop differentiated, market-leading propositions that strengthen Sky Business's competitive advantage and drive growth in the enterprise segment. Partner with Commercial and Pricing teams to define pricing strategy and provide clear commercial guidance for the proposition and wider enterprise category portfolio Collaborate with Marketing, Sales, Product and Programme teams to successfully bring propositions to market and ensure delivery of the intended customer and commercial outcomes Develop and own a forward-looking view of the evolving market landscape, shaping proposition positioning to unlock new revenue streams and drive ARPU growth What you'll bring : Proven, recent experience within a UK telecommunications proposition or commercial role focused on enterprise customers , with recognised expertise and strong knowledge of the wider B2B market landscape. A creative yet pragmatic thinker, capable of generating ideas that both delight customers and are commercially viable and technically feasible Strong numeracy and commercial acumen, able to assess market opportunity in terms of volume, pricing, revenue and profit, and to design effective pricing and packaging strategies. Expert in leveraging customer insight, with the ability to synthesise diverse data sources into clear, compelling and actionable recommendations that drive informed decision-making . Team overview : Sky Business Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Osterley is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As Senior Propositions Manager - Mid Market & Enterprise, you will lead the development, management, and evolution of propositions for enterprise customers. You will collaborate across a complex matrix organisation to understand customer needs, identify commercial opportunities, and shape compelling, value-driven propositions What you'll do : Proposition strategy: Lead the identification and development of new proposition opportunities for enterprise customers, spanning connectivity solutions including broadband, dedicated internet access (DIA), public WiFi , SD-WAN and associated professional services. Develop and own the roadmap, strategy and business cases for new propositions and marketing investments, underpinned by robust insight and data, and aligned to the L ong R ange P lan (LRP) and annual operating plan. Leverage customer, competitor, trading and market insight to develop differentiated, market-leading propositions that strengthen Sky Business's competitive advantage and drive growth in the enterprise segment. Partner with Commercial and Pricing teams to define pricing strategy and provide clear commercial guidance for the proposition and wider enterprise category portfolio Collaborate with Marketing, Sales, Product and Programme teams to successfully bring propositions to market and ensure delivery of the intended customer and commercial outcomes Develop and own a forward-looking view of the evolving market landscape, shaping proposition positioning to unlock new revenue streams and drive ARPU growth What you'll bring : Proven, recent experience within a UK telecommunications proposition or commercial role focused on enterprise customers , with recognised expertise and strong knowledge of the wider B2B market landscape. A creative yet pragmatic thinker, capable of generating ideas that both delight customers and are commercially viable and technically feasible Strong numeracy and commercial acumen, able to assess market opportunity in terms of volume, pricing, revenue and profit, and to design effective pricing and packaging strategies. Expert in leveraging customer insight, with the ability to synthesise diverse data sources into clear, compelling and actionable recommendations that drive informed decision-making . Team overview : Sky Business Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Osterley is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications. Experience leading design teams across multiple workloads and complex initiatives Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications. Experience leading design teams across multiple workloads and complex initiatives Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Deputy Director Chief Information Security Officer Closing Date - 23:55 on Monday 23rd March 2026 You will receive a salary between £96,981 - £130,000 which includes any applicable skills payment, depending on skills and experience. In addition, the role attracts a non-concessionary payment of £3030 (subject to security compliance) and London Pay Addition of £6250 if contracted to a London work location. The skills payment will be discussed and assessed at interview. Grade: SCS 1 - Open to applicants on promotion Working Pattern:Requests for flexible working patterns will be considered and should be discussed with the Hiring Manager upon application. A small amount of home working is possible but there is an expectation that most of this role will be office based. Clearance: DV clearance required About Us GCHQ is the nation's intelligence, cyber and security agency. We work to make the UK the safest place to live and work online; connect the national security community securely; and provide insights and counter threats through SIGINT and effects. Our people work closely with MI5 and MI6 as well as defence, international, and industry partners across a variety of locations, with major hubs in Cheltenham, London and Manchester as well as other sites in the UK and overseas. We live by the values of ingenuity, integrity, impact and teamwork as we work to keep the UK safe, resilient and prosperous in an uncertain world. A role with us means you will do unique and challenging work in a supportive environment, making a meaningful difference to national security. About the Role The UK Intelligence Community (UKIC) is seeking an outstanding Chief Information Security Officer (CISO) to lead cyber security and information governance across some of the nation's most sensitive missions. Accountable to the UKIC Infosec Director, this is one of themost high profile technical leadership roles in government, shaping the strategic direction of information security to protect the UK against the most capable and persistent adversaries. The successful candidate will ensure operational resilience and secure innovation in support of national intelligenceobjectives, delivering results ina highly complexand rapidly evolving environment. As CISO, you willwork with colleagues to set and implement the organisation's cyber and information security strategy, striking the right balance between capability, acceptableriskand technological progress. You will integrate security governance intoa complex set of crossagencyorganisational decision making,forumsensuring that information risks are managed effectively and proportionately, and that security is embedded at every level. This includes advising executive boards and senior leaders on the potential implications of majorprogrammes, andguiding the organisations in safely embracing innovation and digital transformation. You willbe responsible fordesigning andleading the UKIC's end-to-end risk management framework. This includes defining and tracking cybersecurity KPIs, producing regular reports for senior stakeholders, conducting organisation wide riskassessmentsand overseeing vulnerability management to ensure compliance with relevant frameworks. You willbe responsible fordesigningincident response and business continuitystrategies and ensuring they are implemented by business areas. Your leadership will be central to developing sustainable security budgets and resourcing strategies that ensure capabilitiesremainstrong in the face of emerging threats. This role demands exceptional communication skills and the ability to influence at the highest levels of government. You must be confident presenting complex security concepts to both technical and non technical audiences, including boards,ministersand cross government stakeholders. You will draw onsignificant experiencedelivering robust security strategies in complex organisations anddemonstratedeep knowledge of cyber threat landscapes, risk managementpracticesand modern security technologies.International relationships are a critical element of this role, so familiarity working with key allied governments would be valuable. You should bringexpertisein securing cloud environments and emerging technologies within digital transformation programmes, alongside a strong understanding of regulatory compliance frameworks such as NIST, ISO27001, GDPR andGovS007. Professional certifications such as CISSP, CISM or CCISO are highly desirable. A proventrack recordin embedding a positive security culture, mentoring high performingteamsand managing supplier security will be critical to your success. This is a unique opportunity to take on one of the most influential cyber security leadership roles in the UK. Protecting the nation's intelligence capabilities requires vision, strategicacumenand operational excellence. If you are ready to take on this challenge, and have the skills,integrityand commitment to safeguard national security, we invite you to join us in delivering a secure future for UK intelligence. The role can be based in Cheltenham,Manchesteror London, with a regular presencerequiredin those locations. The ability to undertake occasional international travel is desirable. Key Responsibilities Develop,maintainand articulate a clear understanding of the cyber and information security risks inherent across the whole organisationin order toprovide assurance to the UKIC Group Senior information risk owner (SIRO). Create and implement information security strategy which supports the organisation indeterminingthe right balance between the organisation's cyber and information security capabilities, acceptable level of risk and speed of technology progress. Ensure an effective cyber and information security governance framework that isintegrated with overall organisational governance. Define and track cybersecurity KPIs, producing regular executive andboard levelreports on security posture. Enable the organisation to innovate safely byadvisingsenior leadership on the potential risks and implications of major decisions thatimpactinformation security. Oversee the creation and implementation of relevant policies and standards which ensure effective information risk management. Identifyand deliver opportunities for improvement of the security operations functionto ensuretimelydetection and response to security incidents. Lead and mentor high performing information security professionals, fostering a culture of professional development. Play a leading role in multiple Technical and programme boards. Work closely with stakeholders from across the UK Intelligence Community to ensure an end-to-end approach to cyber security and ensure that cyber security is embedded at all levels. Person Specification Essential Criteria, qualifications and experience Exceptional communication skills, with the ability to present complex security concepts to both technical and non-technical stakeholders at all levels. Proven experience developing and implementing information security strategies and policies within a complex organisation. In-depth understanding of cybersecurity threats,technologiesand risk management practices. One or more professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM) or Certified Chief Information Security Officer (CCISO) are highly desirable. Deep understanding of cloud security. Experience leading an operational cyber security function, or the delivery of cyber security capabilities. Extensive knowledge of relevant public and private sector cyber security practice. SCS Competency Framework The role is broad and varied in scope, but particularly focused on the following SCS1 Behaviours (Level 5): Seeing the Big Picture Making Effective Decisions Driving Innovation and Change Providing Customer Value How to apply To apply, you will need to copy and paste the following into the relevant sections of the application form: a statement of suitability outlining how your personal skills, qualities and experiences demonstrate your suitability for the role. We ask that you structure your statement with a sub-heading for each of the essential criteria listed above and, below each, include evidence of how you meet that criterion. a CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years. It is important that through your CV and supporting statement, you give evidence and examples of proven experience of each of the elements of the essential criteria. Please note - the application form consists of two stages; an initial eligibility check, followed by a full application form. It is at the full application form stage that you will have the opportunity to input your suitability statement and CV information. If you have any questions about the role and/or would like to discuss the role in more detail, please email emailprotected who will direct your enquiry appropriately. What to expect Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order: Your application will be sifted to assess your evidence against the essential criteria above. If shortlisted . click apply for full job details
Mar 03, 2026
Full time
Deputy Director Chief Information Security Officer Closing Date - 23:55 on Monday 23rd March 2026 You will receive a salary between £96,981 - £130,000 which includes any applicable skills payment, depending on skills and experience. In addition, the role attracts a non-concessionary payment of £3030 (subject to security compliance) and London Pay Addition of £6250 if contracted to a London work location. The skills payment will be discussed and assessed at interview. Grade: SCS 1 - Open to applicants on promotion Working Pattern:Requests for flexible working patterns will be considered and should be discussed with the Hiring Manager upon application. A small amount of home working is possible but there is an expectation that most of this role will be office based. Clearance: DV clearance required About Us GCHQ is the nation's intelligence, cyber and security agency. We work to make the UK the safest place to live and work online; connect the national security community securely; and provide insights and counter threats through SIGINT and effects. Our people work closely with MI5 and MI6 as well as defence, international, and industry partners across a variety of locations, with major hubs in Cheltenham, London and Manchester as well as other sites in the UK and overseas. We live by the values of ingenuity, integrity, impact and teamwork as we work to keep the UK safe, resilient and prosperous in an uncertain world. A role with us means you will do unique and challenging work in a supportive environment, making a meaningful difference to national security. About the Role The UK Intelligence Community (UKIC) is seeking an outstanding Chief Information Security Officer (CISO) to lead cyber security and information governance across some of the nation's most sensitive missions. Accountable to the UKIC Infosec Director, this is one of themost high profile technical leadership roles in government, shaping the strategic direction of information security to protect the UK against the most capable and persistent adversaries. The successful candidate will ensure operational resilience and secure innovation in support of national intelligenceobjectives, delivering results ina highly complexand rapidly evolving environment. As CISO, you willwork with colleagues to set and implement the organisation's cyber and information security strategy, striking the right balance between capability, acceptableriskand technological progress. You will integrate security governance intoa complex set of crossagencyorganisational decision making,forumsensuring that information risks are managed effectively and proportionately, and that security is embedded at every level. This includes advising executive boards and senior leaders on the potential implications of majorprogrammes, andguiding the organisations in safely embracing innovation and digital transformation. You willbe responsible fordesigning andleading the UKIC's end-to-end risk management framework. This includes defining and tracking cybersecurity KPIs, producing regular reports for senior stakeholders, conducting organisation wide riskassessmentsand overseeing vulnerability management to ensure compliance with relevant frameworks. You willbe responsible fordesigningincident response and business continuitystrategies and ensuring they are implemented by business areas. Your leadership will be central to developing sustainable security budgets and resourcing strategies that ensure capabilitiesremainstrong in the face of emerging threats. This role demands exceptional communication skills and the ability to influence at the highest levels of government. You must be confident presenting complex security concepts to both technical and non technical audiences, including boards,ministersand cross government stakeholders. You will draw onsignificant experiencedelivering robust security strategies in complex organisations anddemonstratedeep knowledge of cyber threat landscapes, risk managementpracticesand modern security technologies.International relationships are a critical element of this role, so familiarity working with key allied governments would be valuable. You should bringexpertisein securing cloud environments and emerging technologies within digital transformation programmes, alongside a strong understanding of regulatory compliance frameworks such as NIST, ISO27001, GDPR andGovS007. Professional certifications such as CISSP, CISM or CCISO are highly desirable. A proventrack recordin embedding a positive security culture, mentoring high performingteamsand managing supplier security will be critical to your success. This is a unique opportunity to take on one of the most influential cyber security leadership roles in the UK. Protecting the nation's intelligence capabilities requires vision, strategicacumenand operational excellence. If you are ready to take on this challenge, and have the skills,integrityand commitment to safeguard national security, we invite you to join us in delivering a secure future for UK intelligence. The role can be based in Cheltenham,Manchesteror London, with a regular presencerequiredin those locations. The ability to undertake occasional international travel is desirable. Key Responsibilities Develop,maintainand articulate a clear understanding of the cyber and information security risks inherent across the whole organisationin order toprovide assurance to the UKIC Group Senior information risk owner (SIRO). Create and implement information security strategy which supports the organisation indeterminingthe right balance between the organisation's cyber and information security capabilities, acceptable level of risk and speed of technology progress. Ensure an effective cyber and information security governance framework that isintegrated with overall organisational governance. Define and track cybersecurity KPIs, producing regular executive andboard levelreports on security posture. Enable the organisation to innovate safely byadvisingsenior leadership on the potential risks and implications of major decisions thatimpactinformation security. Oversee the creation and implementation of relevant policies and standards which ensure effective information risk management. Identifyand deliver opportunities for improvement of the security operations functionto ensuretimelydetection and response to security incidents. Lead and mentor high performing information security professionals, fostering a culture of professional development. Play a leading role in multiple Technical and programme boards. Work closely with stakeholders from across the UK Intelligence Community to ensure an end-to-end approach to cyber security and ensure that cyber security is embedded at all levels. Person Specification Essential Criteria, qualifications and experience Exceptional communication skills, with the ability to present complex security concepts to both technical and non-technical stakeholders at all levels. Proven experience developing and implementing information security strategies and policies within a complex organisation. In-depth understanding of cybersecurity threats,technologiesand risk management practices. One or more professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM) or Certified Chief Information Security Officer (CCISO) are highly desirable. Deep understanding of cloud security. Experience leading an operational cyber security function, or the delivery of cyber security capabilities. Extensive knowledge of relevant public and private sector cyber security practice. SCS Competency Framework The role is broad and varied in scope, but particularly focused on the following SCS1 Behaviours (Level 5): Seeing the Big Picture Making Effective Decisions Driving Innovation and Change Providing Customer Value How to apply To apply, you will need to copy and paste the following into the relevant sections of the application form: a statement of suitability outlining how your personal skills, qualities and experiences demonstrate your suitability for the role. We ask that you structure your statement with a sub-heading for each of the essential criteria listed above and, below each, include evidence of how you meet that criterion. a CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years. It is important that through your CV and supporting statement, you give evidence and examples of proven experience of each of the elements of the essential criteria. Please note - the application form consists of two stages; an initial eligibility check, followed by a full application form. It is at the full application form stage that you will have the opportunity to input your suitability statement and CV information. If you have any questions about the role and/or would like to discuss the role in more detail, please email emailprotected who will direct your enquiry appropriately. What to expect Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order: Your application will be sifted to assess your evidence against the essential criteria above. If shortlisted . click apply for full job details
