The Role We're looking for a Manager to join our Digital Finance team in Sheffield. We're looking for an ambitious individual who is hungry to take on more than day-to-day portfolio work. This role is perfect for someone ready to step into a trusted-advisor position, work directly with clients, and gain broad exposure across digital finance, tax-adjacent advisory work, and SME/OMB consultancy. You'll report to a Partner or Director and have responsibility for leading and coaching a small team of trainees. You'll work in a tech-focused, agile team, supporting a growing and varied portfolio, getting involved in client meetings, strategic projects, and taking advantage of development opportunities across the wider firm. There will be lots to get involved with in this role, but examples of what you'll be working on are: Acting as a trusted advisor to clients, providing proactive finance support and insights Working across a varied SME/OMB client base Supporting and leading client meetings, bringing a clear, consultative approach Delivering tech-focused finance work using cloud systems and automation tools Contributing to wider tax or digital development projects Working closely with senior managers and advisors in a smaller, agile team We can consider full-time or part-time hours for this role; the minimum hours will be 22.5 per week, and we're flexible on how that looks - whether that's three full days or five shorter days. We're happy to discuss working patterns during the application process. The Role Requirements To thrive in this role, you'll need: This is a role with headroom and visibility, so we're looking for someone motivated, capable and hungry for progression, exposure and involvement. You'll be a qualified accountant with strong technical expertise Experience of managing a portfolio of clients The ability to build strong relationships with clients and colleagues A consultative and 'trusted advisor' approach to working with clients To act as a supportive leader for the trainees you manage An interest in technology and emerging fintech trends We don't expect you to tick every box. If you're excited about this role and believe you can make a difference, we'd love to hear from you. We welcome applications from all backgrounds and experiences and will provide reasonable accommodations during the hiring process. If there's anything you need support with, just let us know. The Package Salary range £47,000 - £55,000 depending on skills and experience Discretionary annual bonus 27 days annual leave, plus bank holidays. Pension contributions of 5.3% when you contribute 3.2% Further NI savings on salsac pension option Salary sacrifice car scheme The Team Digital Finance (DF) means different things across the industry, but at BHP, it's simple: we become our clients' outsourced finance function. We take care of everything from bookkeeping and management accounts to budgeting, forecasting, tax, compliance, and data reporting, giving them a modern, tech-enabled finance capability without the overhead of building it in-house. The work is fast-moving and varied, with regular client interaction and the opportunity to develop deep relationships as a trusted adviser who understands their business inside out. Our DF team comprises over 40 supportive and forward-thinking professionals across 4 BHP offices. The team are as committed to each other as they are to our clients and have a great culture. The Culture Friendly, supportive, caring, inclusive These are just some of the words that our current colleagues use to describe our culture. We do our best to make sure we bring our company values to life, and through our employee surveys and engagement groups we make sure everyone has the chance to have their say and play a part in shaping our culture. When you join us, you can expect: A welcoming environment where everyone feels valued. Regular team events, networking opportunities, and professional development sessions. Agile, hybrid working to help you find the best work-life balance. Wellness programs, mental well-being support, and initiatives that prioritise your well-being. The freedom to challenge ideas, drive change, and take ownership of your progression from day one. The Process Our recruitment process typically includes an initial informal chat about the role, followed by a more structured face-to-face interview. We'll keep you updated at every stage. You deserve to thrive. At BHP, we're offering a job, but we're also offering a career and a community where your expertise will be appreciated, your potential nurtured, and your success celebrated. General Enquiries (0) The registered office of BHP LLP (registered under number OC416373 in England and Wales) is Albert Works, Sidney Street, Sheffield, S1 4RG Legal Accessibility Statement Cookie Policy Privacy Policy Terms & Conditions Complaints Investment Advice BHP LLP is not authorised under the Financial Services and Markets Act 2000 but we are able in certain circumstances to offer a limited range of investment services to clients because we are members of the Institute of Chartered Accountants in England and Wales. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide.
Dec 15, 2025
Full time
The Role We're looking for a Manager to join our Digital Finance team in Sheffield. We're looking for an ambitious individual who is hungry to take on more than day-to-day portfolio work. This role is perfect for someone ready to step into a trusted-advisor position, work directly with clients, and gain broad exposure across digital finance, tax-adjacent advisory work, and SME/OMB consultancy. You'll report to a Partner or Director and have responsibility for leading and coaching a small team of trainees. You'll work in a tech-focused, agile team, supporting a growing and varied portfolio, getting involved in client meetings, strategic projects, and taking advantage of development opportunities across the wider firm. There will be lots to get involved with in this role, but examples of what you'll be working on are: Acting as a trusted advisor to clients, providing proactive finance support and insights Working across a varied SME/OMB client base Supporting and leading client meetings, bringing a clear, consultative approach Delivering tech-focused finance work using cloud systems and automation tools Contributing to wider tax or digital development projects Working closely with senior managers and advisors in a smaller, agile team We can consider full-time or part-time hours for this role; the minimum hours will be 22.5 per week, and we're flexible on how that looks - whether that's three full days or five shorter days. We're happy to discuss working patterns during the application process. The Role Requirements To thrive in this role, you'll need: This is a role with headroom and visibility, so we're looking for someone motivated, capable and hungry for progression, exposure and involvement. You'll be a qualified accountant with strong technical expertise Experience of managing a portfolio of clients The ability to build strong relationships with clients and colleagues A consultative and 'trusted advisor' approach to working with clients To act as a supportive leader for the trainees you manage An interest in technology and emerging fintech trends We don't expect you to tick every box. If you're excited about this role and believe you can make a difference, we'd love to hear from you. We welcome applications from all backgrounds and experiences and will provide reasonable accommodations during the hiring process. If there's anything you need support with, just let us know. The Package Salary range £47,000 - £55,000 depending on skills and experience Discretionary annual bonus 27 days annual leave, plus bank holidays. Pension contributions of 5.3% when you contribute 3.2% Further NI savings on salsac pension option Salary sacrifice car scheme The Team Digital Finance (DF) means different things across the industry, but at BHP, it's simple: we become our clients' outsourced finance function. We take care of everything from bookkeeping and management accounts to budgeting, forecasting, tax, compliance, and data reporting, giving them a modern, tech-enabled finance capability without the overhead of building it in-house. The work is fast-moving and varied, with regular client interaction and the opportunity to develop deep relationships as a trusted adviser who understands their business inside out. Our DF team comprises over 40 supportive and forward-thinking professionals across 4 BHP offices. The team are as committed to each other as they are to our clients and have a great culture. The Culture Friendly, supportive, caring, inclusive These are just some of the words that our current colleagues use to describe our culture. We do our best to make sure we bring our company values to life, and through our employee surveys and engagement groups we make sure everyone has the chance to have their say and play a part in shaping our culture. When you join us, you can expect: A welcoming environment where everyone feels valued. Regular team events, networking opportunities, and professional development sessions. Agile, hybrid working to help you find the best work-life balance. Wellness programs, mental well-being support, and initiatives that prioritise your well-being. The freedom to challenge ideas, drive change, and take ownership of your progression from day one. The Process Our recruitment process typically includes an initial informal chat about the role, followed by a more structured face-to-face interview. We'll keep you updated at every stage. You deserve to thrive. At BHP, we're offering a job, but we're also offering a career and a community where your expertise will be appreciated, your potential nurtured, and your success celebrated. General Enquiries (0) The registered office of BHP LLP (registered under number OC416373 in England and Wales) is Albert Works, Sidney Street, Sheffield, S1 4RG Legal Accessibility Statement Cookie Policy Privacy Policy Terms & Conditions Complaints Investment Advice BHP LLP is not authorised under the Financial Services and Markets Act 2000 but we are able in certain circumstances to offer a limited range of investment services to clients because we are members of the Institute of Chartered Accountants in England and Wales. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide.
Legal Compliance Manager - Cardiff Salary: £65,000 per annum Full Time (Flexible Working Considered) Excellent Benefits Package An outstanding opportunity has arisen for an experienced Legal Compliance Manager with strong conveyancing expertise to join a leading, high-performing property legal services provider. This is a key leadership position, driving ethical, regulatory, and professional standards across the business and ensuring the delivery of a safe, compliant, and commercially effective service. We are seeking a proactive, knowledgeable and supportive compliance professional who can lead a team, influence senior stakeholders, and uphold first class compliance practices across multiple operational locations. Key Responsibilities As the Legal Compliance Manager, you will be responsible for ensuring robust compliance standards across the organisation. You will lead the compliance team, oversee complaints, risk management and Professional Indemnity processes, and provide pragmatic, business focused advice at all levels. Leadership & Oversight Lead, mentor and guide the Compliance Team, including direct management of the Senior Compliance Officer. Ensure effective investigation, recording and reporting of escalated complaints (including to the Legal Ombudsman) and circumstances or claims requiring PI Insurance notification. Regulatory & Risk Management Safeguard the organisation's ethical and professional standards. Identify risk areas and design, implement and monitor controls. Conduct focused audits, thematic reviews and service quality assessments. Update compliance MI to track trends and inform risk decisions. Annual review and update of the Practice Wide Risk Assessment (PWRA) and related policies. Training & Continuous Improvement Deliver workshops, publish compliance guides and provide ongoing technical advice. Identify training needs and collaborate with the Training Team to embed improvements. Support the creation of annual AML training content. AML, Data Protection & Professional Standards Act as Deputy MLRO, including chairing the AML Committee and advising on complex AML decisions. Serve as the firm's Data Protection Officer, liaising with the wider Group DP team. Maintain an excellent understanding of the CLC Code of Conduct and cultivate relationships with the regulator. Stakeholder Engagement Work closely with the Head of Legal Practice, Operational Heads, Group Compliance, IT and Finance to support risk balanced innovation. Manage relationships with third party providers including HM Land Registry, lenders and digital verification partners. Support regulatory consultations and business projects as required. About You Qualifications Regulated legal professional (SRA, CLC, CILEx) preferred. Minimum 8 years' conveyancing experience with at least 5 years PQE. Skills & Experience Strong regulatory and compliance knowledge within the conveyancing/property legal sector. Excellent communication skills and ability to engage credibly at all levels. Highly organised with strong analytical, problem solving and planning abilities. Confident, approachable and committed to maintaining high ethical standards. Able to work independently and collaboratively across teams. Strong working knowledge of Microsoft Office (Word, Excel, Outlook). Committed to equality, diversity and inclusion. What's on Offer £65,000 salary 25 days annual leave plus bank holidays Flexible working options Pension scheme Ongoing professional development, CPD support and specialist training Opportunity to play a central strategic role in shaping best practice within a respected legal organisation How to Apply If you are an experienced compliance professional with a strong conveyancing background looking to step into a senior, influential role, we would love to hear from you. Please submit your CV and covering details to Daniel Mason at our head offices.
Dec 15, 2025
Full time
Legal Compliance Manager - Cardiff Salary: £65,000 per annum Full Time (Flexible Working Considered) Excellent Benefits Package An outstanding opportunity has arisen for an experienced Legal Compliance Manager with strong conveyancing expertise to join a leading, high-performing property legal services provider. This is a key leadership position, driving ethical, regulatory, and professional standards across the business and ensuring the delivery of a safe, compliant, and commercially effective service. We are seeking a proactive, knowledgeable and supportive compliance professional who can lead a team, influence senior stakeholders, and uphold first class compliance practices across multiple operational locations. Key Responsibilities As the Legal Compliance Manager, you will be responsible for ensuring robust compliance standards across the organisation. You will lead the compliance team, oversee complaints, risk management and Professional Indemnity processes, and provide pragmatic, business focused advice at all levels. Leadership & Oversight Lead, mentor and guide the Compliance Team, including direct management of the Senior Compliance Officer. Ensure effective investigation, recording and reporting of escalated complaints (including to the Legal Ombudsman) and circumstances or claims requiring PI Insurance notification. Regulatory & Risk Management Safeguard the organisation's ethical and professional standards. Identify risk areas and design, implement and monitor controls. Conduct focused audits, thematic reviews and service quality assessments. Update compliance MI to track trends and inform risk decisions. Annual review and update of the Practice Wide Risk Assessment (PWRA) and related policies. Training & Continuous Improvement Deliver workshops, publish compliance guides and provide ongoing technical advice. Identify training needs and collaborate with the Training Team to embed improvements. Support the creation of annual AML training content. AML, Data Protection & Professional Standards Act as Deputy MLRO, including chairing the AML Committee and advising on complex AML decisions. Serve as the firm's Data Protection Officer, liaising with the wider Group DP team. Maintain an excellent understanding of the CLC Code of Conduct and cultivate relationships with the regulator. Stakeholder Engagement Work closely with the Head of Legal Practice, Operational Heads, Group Compliance, IT and Finance to support risk balanced innovation. Manage relationships with third party providers including HM Land Registry, lenders and digital verification partners. Support regulatory consultations and business projects as required. About You Qualifications Regulated legal professional (SRA, CLC, CILEx) preferred. Minimum 8 years' conveyancing experience with at least 5 years PQE. Skills & Experience Strong regulatory and compliance knowledge within the conveyancing/property legal sector. Excellent communication skills and ability to engage credibly at all levels. Highly organised with strong analytical, problem solving and planning abilities. Confident, approachable and committed to maintaining high ethical standards. Able to work independently and collaboratively across teams. Strong working knowledge of Microsoft Office (Word, Excel, Outlook). Committed to equality, diversity and inclusion. What's on Offer £65,000 salary 25 days annual leave plus bank holidays Flexible working options Pension scheme Ongoing professional development, CPD support and specialist training Opportunity to play a central strategic role in shaping best practice within a respected legal organisation How to Apply If you are an experienced compliance professional with a strong conveyancing background looking to step into a senior, influential role, we would love to hear from you. Please submit your CV and covering details to Daniel Mason at our head offices.
General Manager Department: Build to Rent Employment Type: Permanent Location: Greenwich, London Description Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail. Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links. Every element has been considered to provide a seamless, stress-free experience, where flexibility meets the reassurance of a trusted and responsible landlord. At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding. We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home. In doing so, we set a new benchmark for renting - one that prioritises quality, integrity, and excellence at every stage. Key Responsibilities This is an exciting opportunity for a highly motivated and experienced individual to lead the operations on a brand new BTR scheme due to open in Spring 2026. This role will oversee the delivery and day to day operations across one of our BTR developments. You will be responsible for driving your team to ensure seamless operational delivery and create a first-class resident experience. You will have overall responsibility for the operations and performance of the BTR community which will include the following: Operations Develop and implement operational plans to ensure the efficient day-to-day running of the scheme. Lead, motivate, and support the on-site team, fostering a positive culture with a strong focus on wellbeing and professional development. Oversee recruitment, induction, and ongoing training in line with company policies. Collaborate with central support teams to deliver outstanding customer service and resident engagement initiatives. Build and maintain strong local partnerships and community relationships. Champion sustainability initiatives aligned with Berkeley's Vision 2030 Strategy, including effective void utility management. Conduct bi-annual apartment visits to ensure lease compliance and identify maintenance needs. Ensure unit turnover processes meet agreed SLAs. Work closely with the estate management team to coordinate operations across the wider development. Finance Manage and monitor the scheme's operating budget, ensuring financial performance and value for money. Hold regular performance reviews with maintenance, marketing, and leasing teams, driving continuous improvement. Ensure timely rent collection and manage arrears in line with company policy, escalating where legal action is required. Health & Safety Ensure compliance with statutory legislation, working closely with the H&S and Compliance Manager. Oversee reactive maintenance, ensuring issues are correctly allocated and resolved promptly. Enforce H&S policies, ensuring all contractors follow safe systems of work. Conduct regular building inspections, addressing safety or security concerns with central support teams. Leasing & Marketing Collaborate with central leasing and marketing managers to ensure seamless communication and delivery. Support the Leasing Manager and team in conducting viewings, ensuring the "Berkeley Living" standard is upheld. Monitor and respond to all incoming enquiries in line with service levels. Ensure compliance with local licensing requirements, maintaining all necessary documentation. Proactively manage lease breaches, overseeing remediation and escalation where needed. Customer Service Represent the Berkeley Living brand by delivering exceptional service to residents, visitors, and contractors. Foster open communication with residents across multiple channels, supporting a strong sense of community. Host regular resident meetings, sharing updates, addressing concerns, and gathering feedback. Deliver the Resident Engagement Strategy, ensuring clear communication of building and fire safety information. Oversee resident events to strengthen engagement and retention. Actively seek ways to exceed expectations, driving positive feedback and reviews. Act as the escalation point for complaints, ensuring timely and effective resolution. Skills, Knowledge and Expertise Proven experience in operational management, ideally within build to rent/Living sector. Strong leadership skills with the ability to inspire and develop teams. Excellent financial acumen and budget management experience. A collaborative mindset with exceptional communication skills. A commitment to sustainability, safety, and delivering outstanding customer experiences. Benefits 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard full-time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Dec 15, 2025
Full time
General Manager Department: Build to Rent Employment Type: Permanent Location: Greenwich, London Description Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail. Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links. Every element has been considered to provide a seamless, stress-free experience, where flexibility meets the reassurance of a trusted and responsible landlord. At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding. We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home. In doing so, we set a new benchmark for renting - one that prioritises quality, integrity, and excellence at every stage. Key Responsibilities This is an exciting opportunity for a highly motivated and experienced individual to lead the operations on a brand new BTR scheme due to open in Spring 2026. This role will oversee the delivery and day to day operations across one of our BTR developments. You will be responsible for driving your team to ensure seamless operational delivery and create a first-class resident experience. You will have overall responsibility for the operations and performance of the BTR community which will include the following: Operations Develop and implement operational plans to ensure the efficient day-to-day running of the scheme. Lead, motivate, and support the on-site team, fostering a positive culture with a strong focus on wellbeing and professional development. Oversee recruitment, induction, and ongoing training in line with company policies. Collaborate with central support teams to deliver outstanding customer service and resident engagement initiatives. Build and maintain strong local partnerships and community relationships. Champion sustainability initiatives aligned with Berkeley's Vision 2030 Strategy, including effective void utility management. Conduct bi-annual apartment visits to ensure lease compliance and identify maintenance needs. Ensure unit turnover processes meet agreed SLAs. Work closely with the estate management team to coordinate operations across the wider development. Finance Manage and monitor the scheme's operating budget, ensuring financial performance and value for money. Hold regular performance reviews with maintenance, marketing, and leasing teams, driving continuous improvement. Ensure timely rent collection and manage arrears in line with company policy, escalating where legal action is required. Health & Safety Ensure compliance with statutory legislation, working closely with the H&S and Compliance Manager. Oversee reactive maintenance, ensuring issues are correctly allocated and resolved promptly. Enforce H&S policies, ensuring all contractors follow safe systems of work. Conduct regular building inspections, addressing safety or security concerns with central support teams. Leasing & Marketing Collaborate with central leasing and marketing managers to ensure seamless communication and delivery. Support the Leasing Manager and team in conducting viewings, ensuring the "Berkeley Living" standard is upheld. Monitor and respond to all incoming enquiries in line with service levels. Ensure compliance with local licensing requirements, maintaining all necessary documentation. Proactively manage lease breaches, overseeing remediation and escalation where needed. Customer Service Represent the Berkeley Living brand by delivering exceptional service to residents, visitors, and contractors. Foster open communication with residents across multiple channels, supporting a strong sense of community. Host regular resident meetings, sharing updates, addressing concerns, and gathering feedback. Deliver the Resident Engagement Strategy, ensuring clear communication of building and fire safety information. Oversee resident events to strengthen engagement and retention. Actively seek ways to exceed expectations, driving positive feedback and reviews. Act as the escalation point for complaints, ensuring timely and effective resolution. Skills, Knowledge and Expertise Proven experience in operational management, ideally within build to rent/Living sector. Strong leadership skills with the ability to inspire and develop teams. Excellent financial acumen and budget management experience. A collaborative mindset with exceptional communication skills. A commitment to sustainability, safety, and delivering outstanding customer experiences. Benefits 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard full-time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Deputy Manager Location: Minsterley, Shrewsbury Pay: £15.50 per hour plus £30 sleep in. Extraordinary Days Every Day At Cambian Group, you're not just working - you're shaping futures, furthermore as a Deputy Manger, based within Shrewsbury every moment you spend with our young people (ages 8-18) helps them feel safe, valued and supported. A simple "How was your day?", a shared laugh over a board game or encouragement during a tough moment - these small interactions build trust and shape lives. Some days will be challenging but every breakthrough, every smile and every step forward will remind you why this work truly matters. Main Purpose of the Job: To assist the manager in achieving the aims and objectives of the statement of purpose. To deputise in the absence of the registered manager. To support and manage the staff to enable them to meet the needs of the children and young people. To undertake direct work with children and young people as appropriate. To be the responsible person in managing child protection concerns and complaints. To work in partnership with other professionals to achieve optimum outcomes for young people. To offer supervisions and support to senior staff in line with care quality standards and Children's Homes Regulations 2015. Duties and Responsibilities: You'll be ensuring that each young person has an allocated key workerEnsuring that each member of staff is aware of each child's placement plan and their responsibilities for its implementationAttending childcare reviews and planning meetings to provide information and achieve best outcomes for young peopleUndertaking direct work with young people and acting as an appropriate role modelAssist in developing systems in which young people are consulted about the quality of care they receiveTo assist the Registered Manager in the implementation of all aspects of the Statement of PurposeContribute to the devising, implementing and evaluation of changes with the involvement of front line staff to continually improve services, systems and standards, in conjunction with the Registered Manager and the Senior Management teamTo deputise in the absence of the Registered ManagerTo support on and off the rota to ensure adequate staffing according to the needs of young peopleTo ensure that resources are allocated appropriately and financial records are accurately maintained Qualifications/Experience/Requirements NVQ 3 in caring for Children and Young People (or equivalent)Understanding of Ofsted framework (SCCIF)12 months experience working in a residential setting with young people with challenging behaviour including supervisory experience.Knowledge of the Children Act and other relevant legislationTeam Building SkillsSupervision SkillsAbility to manage teams effectivelyExcellent organisational skillsAbility to motivate and enthuse staffA Full UK driving licence is required do to the location and nature of the role What we can offer: Rate of pay £15.50ph£30 Sleep in rateOvertime paid at an enhanced rate234 hours annual leave per yearCareer enhancing qualifications and clear progressionFull enhanced children's and adults DBS paid for by Cambian Group7 - day paid intensive induction training course, face to face and online learning to support your development starting immediatelyGuaranteed opportunity to be enrolled onto an level 5 Leadership & Management qualificationFree onsite parking and meals provided during your shiftCompany events / Fundraising / social activitiesLong service annual leaveRefer a friend schemeContinued support and opportunity for development from your leadership team Your Next Step This isn't just a job - it's a chance to change lives, one extraordinary day at a time. Join us and be part of something meaningful. Apply today! Safeguarding Statement Caretech is committed to the safeguarding and welfare of children. All applicants must pass an enhanced DBS check and provide references covering the past two years plus all roles involving vulnerable groups. Minsterley SYS-21612
Dec 15, 2025
Full time
Deputy Manager Location: Minsterley, Shrewsbury Pay: £15.50 per hour plus £30 sleep in. Extraordinary Days Every Day At Cambian Group, you're not just working - you're shaping futures, furthermore as a Deputy Manger, based within Shrewsbury every moment you spend with our young people (ages 8-18) helps them feel safe, valued and supported. A simple "How was your day?", a shared laugh over a board game or encouragement during a tough moment - these small interactions build trust and shape lives. Some days will be challenging but every breakthrough, every smile and every step forward will remind you why this work truly matters. Main Purpose of the Job: To assist the manager in achieving the aims and objectives of the statement of purpose. To deputise in the absence of the registered manager. To support and manage the staff to enable them to meet the needs of the children and young people. To undertake direct work with children and young people as appropriate. To be the responsible person in managing child protection concerns and complaints. To work in partnership with other professionals to achieve optimum outcomes for young people. To offer supervisions and support to senior staff in line with care quality standards and Children's Homes Regulations 2015. Duties and Responsibilities: You'll be ensuring that each young person has an allocated key workerEnsuring that each member of staff is aware of each child's placement plan and their responsibilities for its implementationAttending childcare reviews and planning meetings to provide information and achieve best outcomes for young peopleUndertaking direct work with young people and acting as an appropriate role modelAssist in developing systems in which young people are consulted about the quality of care they receiveTo assist the Registered Manager in the implementation of all aspects of the Statement of PurposeContribute to the devising, implementing and evaluation of changes with the involvement of front line staff to continually improve services, systems and standards, in conjunction with the Registered Manager and the Senior Management teamTo deputise in the absence of the Registered ManagerTo support on and off the rota to ensure adequate staffing according to the needs of young peopleTo ensure that resources are allocated appropriately and financial records are accurately maintained Qualifications/Experience/Requirements NVQ 3 in caring for Children and Young People (or equivalent)Understanding of Ofsted framework (SCCIF)12 months experience working in a residential setting with young people with challenging behaviour including supervisory experience.Knowledge of the Children Act and other relevant legislationTeam Building SkillsSupervision SkillsAbility to manage teams effectivelyExcellent organisational skillsAbility to motivate and enthuse staffA Full UK driving licence is required do to the location and nature of the role What we can offer: Rate of pay £15.50ph£30 Sleep in rateOvertime paid at an enhanced rate234 hours annual leave per yearCareer enhancing qualifications and clear progressionFull enhanced children's and adults DBS paid for by Cambian Group7 - day paid intensive induction training course, face to face and online learning to support your development starting immediatelyGuaranteed opportunity to be enrolled onto an level 5 Leadership & Management qualificationFree onsite parking and meals provided during your shiftCompany events / Fundraising / social activitiesLong service annual leaveRefer a friend schemeContinued support and opportunity for development from your leadership team Your Next Step This isn't just a job - it's a chance to change lives, one extraordinary day at a time. Join us and be part of something meaningful. Apply today! Safeguarding Statement Caretech is committed to the safeguarding and welfare of children. All applicants must pass an enhanced DBS check and provide references covering the past two years plus all roles involving vulnerable groups. Minsterley SYS-21612
OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. YOUR IMPACT Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails?We're looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and teams. What you'll do Reporting to the Head of Delivery, you will help deliver the strategic action plans and key business tactics that supports the direction of our teams by developing vision, setting high standards, achieving service level agreements and communicating ideas Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives Formulate Customer contact strategy in partnership with the call centre leadership team Coordinate customer service operations and develop customer retention strategies Serves as a SME and coach for sound retail deposit practices Ensuring compliance against our regularity and firm responsibilities. Prioritizes work assignments from multiple channels as a resource allocator Ensures that continuity is maintained to guarantee quality resolution of customer enquiries across all Marcus products Employs principles and techniques as defined in the quality audit criteria, and develops and implements quality assurance standards, processes, and controls Collaborates across all locations to maintain continuity across the brand through all Marcus customer interactions; Call Centre, Operations, Complaints, Support, Workforce and Training Produces concise performance reports and analyses for senior management Works closely with Business Risk team to identify key controls and escalation procedures. Pro-actively identifies any new issues or risks and works to ensure suitable controls are in place Drives improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy Works closely with cross functional partners to ensure collaboration and process efficiencies are maintained Responsible for setting the strategic business plan and goals for the Marcus UK Customer Care team, to ensure alignment with and support of the business strategy for the UK Consumer business. Responsible for setting high standards, with clear strategies to achieve service level agreements Management of an growing team (currently approx. 100 headcount), including two senior Direct Reports Partner with Engineering to oversee the implementation of technology solutions to support Customers and Operations efficiencies Manage contracts and relationships with customers, vendors, partners and other stakeholders for Operations vendors Produce concise performance reports and analyses for senior management Mentor and motivate teams to achieve productivity and engagement Ensure a diverse and inclusive environment which nurtures and develops talent REQUIREMENTS Proven experience in leading Call Centre and/or Operational teams, with a minimum of 5 years in a management/senior management role Ability to create a positive team working environment that supports the retention & development of great customer service agents. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. You will be a self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication and interpersonal skills Good analytical and problem-solving skills Proven delivery of excellent customer experience and advocacy Strong customer focus and a good telephone manner Good leadership skills and the ability to motivate and develop staff A desire to help others work towards targets and develop their skills Ability to set, meet and exceed targets Ability to manage change ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Dec 15, 2025
Full time
OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. YOUR IMPACT Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails?We're looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and teams. What you'll do Reporting to the Head of Delivery, you will help deliver the strategic action plans and key business tactics that supports the direction of our teams by developing vision, setting high standards, achieving service level agreements and communicating ideas Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives Formulate Customer contact strategy in partnership with the call centre leadership team Coordinate customer service operations and develop customer retention strategies Serves as a SME and coach for sound retail deposit practices Ensuring compliance against our regularity and firm responsibilities. Prioritizes work assignments from multiple channels as a resource allocator Ensures that continuity is maintained to guarantee quality resolution of customer enquiries across all Marcus products Employs principles and techniques as defined in the quality audit criteria, and develops and implements quality assurance standards, processes, and controls Collaborates across all locations to maintain continuity across the brand through all Marcus customer interactions; Call Centre, Operations, Complaints, Support, Workforce and Training Produces concise performance reports and analyses for senior management Works closely with Business Risk team to identify key controls and escalation procedures. Pro-actively identifies any new issues or risks and works to ensure suitable controls are in place Drives improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy Works closely with cross functional partners to ensure collaboration and process efficiencies are maintained Responsible for setting the strategic business plan and goals for the Marcus UK Customer Care team, to ensure alignment with and support of the business strategy for the UK Consumer business. Responsible for setting high standards, with clear strategies to achieve service level agreements Management of an growing team (currently approx. 100 headcount), including two senior Direct Reports Partner with Engineering to oversee the implementation of technology solutions to support Customers and Operations efficiencies Manage contracts and relationships with customers, vendors, partners and other stakeholders for Operations vendors Produce concise performance reports and analyses for senior management Mentor and motivate teams to achieve productivity and engagement Ensure a diverse and inclusive environment which nurtures and develops talent REQUIREMENTS Proven experience in leading Call Centre and/or Operational teams, with a minimum of 5 years in a management/senior management role Ability to create a positive team working environment that supports the retention & development of great customer service agents. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. You will be a self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication and interpersonal skills Good analytical and problem-solving skills Proven delivery of excellent customer experience and advocacy Strong customer focus and a good telephone manner Good leadership skills and the ability to motivate and develop staff A desire to help others work towards targets and develop their skills Ability to set, meet and exceed targets Ability to manage change ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Hotel: Clocktower Hotel (MANOS), Oxford Street, M60 7HA A fantastic opportunity for a Guest Service Manager to join us at Kimpton Clocktower on a Full-Time contract! Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues - we call it Stay Human. What more could you ask? It's not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans! Benefits Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities! Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. Taxi subsidy for shifts starting/ending between 23:00-06:00. Meals whilst on duty 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) We provide every colleague company sick pay and life insurance Amazing discounts for our hotels and restaurants around the world Discounts from over 15,000 stores - all the way from retail to cinema Don't forget, bring your friends and take part in our generous 'Refer a Friend' programme! As a Guest Services Manager, you will play a crucial role in ensuring that all guests and visitors have a positive and memorable experience from the moment they enter our premises, as well as managing the Concierge team and covering Duty Manager shifts. You will be managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed, while supporting both the Front Office Team and wider Hotel Teams to ensure we are providing our guests with a seamless service. This position is ideal for someone who is passionate about customer service, enjoys interacting with people, and has a keen eye for detail. Our Guest Services Manager communicates both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectations. Qualifications Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard Strong organisation skills and ability to work in high pressure environments - you will be someone who is keen to advance their career within the Hospitality industry! Proven track record with success at working with loyalty schemes and enrolments, previous experience working with Opera is a plus! An awareness of market trends and the ability to implement new initiatives Overall, a willingness to help out across our Hotel departments to ensure our guests are receiving a Kimpton 5 service Our passion is YOU come as you are! What we offer Be yourself - bringing the real you to work, with your unique personality we want you to be who you are! Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right! Make it count - you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day! If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Guest Services Manager! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Who we are Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Dec 15, 2025
Full time
Hotel: Clocktower Hotel (MANOS), Oxford Street, M60 7HA A fantastic opportunity for a Guest Service Manager to join us at Kimpton Clocktower on a Full-Time contract! Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues - we call it Stay Human. What more could you ask? It's not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans! Benefits Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities! Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. Taxi subsidy for shifts starting/ending between 23:00-06:00. Meals whilst on duty 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) We provide every colleague company sick pay and life insurance Amazing discounts for our hotels and restaurants around the world Discounts from over 15,000 stores - all the way from retail to cinema Don't forget, bring your friends and take part in our generous 'Refer a Friend' programme! As a Guest Services Manager, you will play a crucial role in ensuring that all guests and visitors have a positive and memorable experience from the moment they enter our premises, as well as managing the Concierge team and covering Duty Manager shifts. You will be managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed, while supporting both the Front Office Team and wider Hotel Teams to ensure we are providing our guests with a seamless service. This position is ideal for someone who is passionate about customer service, enjoys interacting with people, and has a keen eye for detail. Our Guest Services Manager communicates both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectations. Qualifications Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard Strong organisation skills and ability to work in high pressure environments - you will be someone who is keen to advance their career within the Hospitality industry! Proven track record with success at working with loyalty schemes and enrolments, previous experience working with Opera is a plus! An awareness of market trends and the ability to implement new initiatives Overall, a willingness to help out across our Hotel departments to ensure our guests are receiving a Kimpton 5 service Our passion is YOU come as you are! What we offer Be yourself - bringing the real you to work, with your unique personality we want you to be who you are! Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right! Make it count - you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day! If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Guest Services Manager! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Who we are Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
To manage, lead and evolve the Club's digital and content strategy. MAIN RESPONSIBILITIES Support the Chief Business and Communications Officer by developing and executing the digital marketing and content strategy for Wrexham AFC, working with key internal stakeholders to align objectives, increase brand awareness and take a multi-channel approach to grow revenues. Any other duties as required. Digital Marketing Develop and develop a digital marketing strategy to support the ambitions of the Club in attracting, engaging and converting new fans on its journey up the English Football League pyramid. Attract: find the most efficient techniques, channels and tools to support the wider team for attracting and growing the Club's fanbase across all channels. Engage: develop the most creative, impactful and creative content for maximum fan engagement. Convert: work closely with the wider internal teams (e.g. Ticketing & Membership, Commercial, Communications etc.) to develop CRO of fans on their journey with the Club with an entrepreneurial mindset. Marketing Automation: develop and take ownership of the marketing automation stack to review and update all technology tools used by the Club including CRM, CMS, DEMs etc. to make digital interaction count. Analysis: carry out detailed tracking and analysis of digital performance, reporting on key metrics. Content and Brand Oversee the creation of high-quality content across all platforms, including websites, blogs, infographics, ads, social media, email, and video. Develop and deliver a content strategy to support the Club's objective of elevating the Wrexham AFC brand globally by maximising the opportunities due to the success of documentary 'Welcome to Wrexham'. Maintain editorial standards to ensure all content is accurate, well written, and adheres to Wrexham AFC's brand guidelines, style, tone of voice and messaging. Design bespoke strategies per channel to engage and grow each audience with compelling, valuable content. Manage and maintain a digital content calendar to ensure consistent and timely content production. Monitor content performance using analytics tools and derive insights to optimise and refine content. MANAGEMENT RESPONSIBILITIES Act as a role model for our values and valued behaviours, leading your team to do the same and appropriately challenging behaviours that do not align to our values. In your capacity as a manager, ensure that you and your team(s) comply with all people management policies and processes and that these are applied fairly and consistently. SAFEGUARDING RESPONSIBILITIES We are committed to ensuring everyone who engages with the Club has a positive, safe, and supportive experience. Staff are required to comply with all aspects of the Club Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded in the Club. This post is subject to a basic DBS check. HEALTH & SAFETY RESPONSIBILITIES Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work. To comply with all aspects of the Club's Health & Safety Policy and arrangements, to enable the company to perform its civil and statutory obligations in relation to Health & Safety. EQUALITY, DIVERSITY AND INCLUSION RESPONSIBILITIES Hold a commitment to equality, diversity and inclusion in the workplace. Sit on the club's ED&I working group and assist with the implementation of the club's ED&I strategy. About The Candidate EXPERIENCE/QUALIFICATIONS REQUIRED A track record of delivering high-impact digital and content strategies that drive measurable results. Knowledge of the digital marketing channels and how content impacts them. Experienced in all forms of design for print, electronic and large format display. PERSONAL SPECIFICATION - SKILLS / ABILITIES REQUIRED Dynamic, visionary leader who can engage and inspire both executive and junior teams to embrace digital innovation, whilst developing and executing a comprehensive digital strategy that aligns with the Club's objectives. Ability to develop and execute content strategies to drive the Club's growth across all digital channels. Exceptional writing and editing skills for creating compelling and engaging storytelling. A deep understanding of current trends and best practices in social media and digital marketing. A results driven mindset, with a focus on efficiency and scalability. Ability to build strong connections with the team and align internal teams with the Club's objectives. Highly organised with a keen eye for detail and ability to react quickly and use initiative. Natural creative ability to produce eye catching and impactful campaigns. Strong analytical mindset to analyse website data, social media engagement and other key metrics to measure the effectiveness of campaigns and content according to KPIs. Confident and creative communicator with great leadership skills. Strong planning and organisational skills. High level of flexibility. Concise reporting skills. About The Club CLUB VALUES Wrexham Football Club expects the highest standards of integrity and conduct in all matters concerning the Club and its employees. The Code of Conduct makes clear the standards of conduct expected from its employees and explains the responsibilities of the Club, as the employer. All employees are expected to always act wholeheartedly in the interests of the Club. Any conduct detrimental to its interests or its relations with its customers, suppliers, the public or damaging to its public image shall be a breach of Club rules and policies. Discriminatory, offensive, and violent behaviour are unacceptable, and any complaints or concerns will be dealt with and acted upon. Equality, Diversity & Inclusion Wrexham Football Club are committed to ensuring that equality, diversity, and inclusion of opportunity is at the very heart of everything we do to ensure we provide fair and non prejudicial access to the services across the Club. We uphold everyone's freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee, volunteer, or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following 'protected characteristics': Age, Disability, Gender Reassignment, Marriage & Civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal. The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and as we are under represented in these areas; we particularly welcome 'entry level' applications from women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability. Safeguarding and Safer Recruitment Wrexham Football Club are committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the club and believes that the general wellbeing, welfare and safety of all children and vulnerable adults engaged in club activities is of the utmost importance. The Club will fulfil its responsibilities by ensuring it displays best practice in safeguarding matters - including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult, families, and the relevant local authority. Having a criminal record will not necessarily bar a potential candidate from working with the Club. This will depend on the nature of the position and the circumstances and background of the offence(s) committed. As an organisation using the Disclosure and Barring Service (DBS) to assess applicant's suitability for positions of trust, the Club complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. Potential applicants need to check on the government website ( ) whether cautions / convictions should be disclosed as part of their application.
Dec 15, 2025
Full time
To manage, lead and evolve the Club's digital and content strategy. MAIN RESPONSIBILITIES Support the Chief Business and Communications Officer by developing and executing the digital marketing and content strategy for Wrexham AFC, working with key internal stakeholders to align objectives, increase brand awareness and take a multi-channel approach to grow revenues. Any other duties as required. Digital Marketing Develop and develop a digital marketing strategy to support the ambitions of the Club in attracting, engaging and converting new fans on its journey up the English Football League pyramid. Attract: find the most efficient techniques, channels and tools to support the wider team for attracting and growing the Club's fanbase across all channels. Engage: develop the most creative, impactful and creative content for maximum fan engagement. Convert: work closely with the wider internal teams (e.g. Ticketing & Membership, Commercial, Communications etc.) to develop CRO of fans on their journey with the Club with an entrepreneurial mindset. Marketing Automation: develop and take ownership of the marketing automation stack to review and update all technology tools used by the Club including CRM, CMS, DEMs etc. to make digital interaction count. Analysis: carry out detailed tracking and analysis of digital performance, reporting on key metrics. Content and Brand Oversee the creation of high-quality content across all platforms, including websites, blogs, infographics, ads, social media, email, and video. Develop and deliver a content strategy to support the Club's objective of elevating the Wrexham AFC brand globally by maximising the opportunities due to the success of documentary 'Welcome to Wrexham'. Maintain editorial standards to ensure all content is accurate, well written, and adheres to Wrexham AFC's brand guidelines, style, tone of voice and messaging. Design bespoke strategies per channel to engage and grow each audience with compelling, valuable content. Manage and maintain a digital content calendar to ensure consistent and timely content production. Monitor content performance using analytics tools and derive insights to optimise and refine content. MANAGEMENT RESPONSIBILITIES Act as a role model for our values and valued behaviours, leading your team to do the same and appropriately challenging behaviours that do not align to our values. In your capacity as a manager, ensure that you and your team(s) comply with all people management policies and processes and that these are applied fairly and consistently. SAFEGUARDING RESPONSIBILITIES We are committed to ensuring everyone who engages with the Club has a positive, safe, and supportive experience. Staff are required to comply with all aspects of the Club Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded in the Club. This post is subject to a basic DBS check. HEALTH & SAFETY RESPONSIBILITIES Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work. To comply with all aspects of the Club's Health & Safety Policy and arrangements, to enable the company to perform its civil and statutory obligations in relation to Health & Safety. EQUALITY, DIVERSITY AND INCLUSION RESPONSIBILITIES Hold a commitment to equality, diversity and inclusion in the workplace. Sit on the club's ED&I working group and assist with the implementation of the club's ED&I strategy. About The Candidate EXPERIENCE/QUALIFICATIONS REQUIRED A track record of delivering high-impact digital and content strategies that drive measurable results. Knowledge of the digital marketing channels and how content impacts them. Experienced in all forms of design for print, electronic and large format display. PERSONAL SPECIFICATION - SKILLS / ABILITIES REQUIRED Dynamic, visionary leader who can engage and inspire both executive and junior teams to embrace digital innovation, whilst developing and executing a comprehensive digital strategy that aligns with the Club's objectives. Ability to develop and execute content strategies to drive the Club's growth across all digital channels. Exceptional writing and editing skills for creating compelling and engaging storytelling. A deep understanding of current trends and best practices in social media and digital marketing. A results driven mindset, with a focus on efficiency and scalability. Ability to build strong connections with the team and align internal teams with the Club's objectives. Highly organised with a keen eye for detail and ability to react quickly and use initiative. Natural creative ability to produce eye catching and impactful campaigns. Strong analytical mindset to analyse website data, social media engagement and other key metrics to measure the effectiveness of campaigns and content according to KPIs. Confident and creative communicator with great leadership skills. Strong planning and organisational skills. High level of flexibility. Concise reporting skills. About The Club CLUB VALUES Wrexham Football Club expects the highest standards of integrity and conduct in all matters concerning the Club and its employees. The Code of Conduct makes clear the standards of conduct expected from its employees and explains the responsibilities of the Club, as the employer. All employees are expected to always act wholeheartedly in the interests of the Club. Any conduct detrimental to its interests or its relations with its customers, suppliers, the public or damaging to its public image shall be a breach of Club rules and policies. Discriminatory, offensive, and violent behaviour are unacceptable, and any complaints or concerns will be dealt with and acted upon. Equality, Diversity & Inclusion Wrexham Football Club are committed to ensuring that equality, diversity, and inclusion of opportunity is at the very heart of everything we do to ensure we provide fair and non prejudicial access to the services across the Club. We uphold everyone's freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee, volunteer, or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following 'protected characteristics': Age, Disability, Gender Reassignment, Marriage & Civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal. The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and as we are under represented in these areas; we particularly welcome 'entry level' applications from women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability. Safeguarding and Safer Recruitment Wrexham Football Club are committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the club and believes that the general wellbeing, welfare and safety of all children and vulnerable adults engaged in club activities is of the utmost importance. The Club will fulfil its responsibilities by ensuring it displays best practice in safeguarding matters - including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult, families, and the relevant local authority. Having a criminal record will not necessarily bar a potential candidate from working with the Club. This will depend on the nature of the position and the circumstances and background of the offence(s) committed. As an organisation using the Disclosure and Barring Service (DBS) to assess applicant's suitability for positions of trust, the Club complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. Potential applicants need to check on the government website ( ) whether cautions / convictions should be disclosed as part of their application.
Overview Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need. For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs. Main purpose of the role We have an exciting opportunity for a Senior Sales Executive to be based from our Oriens Field site in Scarborough and support our thriving Yorkshire East region, who have a robust and secure plan for future developments. The Senior Sales Executive will support at developments across the region. The successful candidate will work Thursday to Monday, providing a professional service to all our customers and potential customers, with the aim of achieving sales and financial targets on allocated development and contributing to customer delight. The Senior Sales Executive will support the customer through the buying process; both in person at the sales complex and via telephone and email. They will maintain contact with our customers through updates on promotions, and keep existing customers updated on all aspect of build, sales and progression. They will also ensure the standard follow up procedures are adhered to and that all complaints and issues from customers are responded to. The successful candidate will work closely with the Sales Manager to support the Sales Managers with mentoring and developing new starters and existing employees and being a point of resource contact for them. They will also work closely with them from the start of the process to ensure targets are met, sales are closed, and deposits taken within set guidelines, working with third parties such as banks, solicitors and estate agents to progress each sale through to completion in a timely manner. The Senior Sales Executive will also be responsible for opening the show home, organising the presentation of the Sales Information Centre, Show Home and Landscaping, including signage and cleanliness. The Senior Sales Executive will deputise for the Sales Manager where appropriate as well as being responsible for the collation of weekly and weekend sales reports and providing a robust summary of the weekend activity. HS&S Responsibilities To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about customer service and possess strong initiative, drive and enthusiasm to work with Centre of Excellence guidelines. They will have proven experience working in a similar position using their sales and negotiation skills to build relationships with customers. They will be collaborative, with excellent communication skills and the ability to interact with different types of people. They will take a straightforward approach, honest, open and friendly with our customers. They will be open minded, flexible and creative with a progressive mind set and ability to see the bigger picture. Educated to GCSE or equivalent standard in English and Maths. Valid UK driving license Formal sales/customer service specific qualifications If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact emailprotected Why work for us? At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers. Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year. Bonus Scheme - Our annual bonus scheme is linked to team and company performance. Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out. Trust - We encourage you to come up with ideas and get the most out of your job with us. Development - we offer genuine development opportunities to progress your career. Our values Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement. Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It's about being respectful and working in a transparent and honest way. Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible. Passionate - We care about what we do. We put pride and energy into delivering results. It's important to us to do a good job. Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don't offer a one size fits all solution; we are flexible and will tailor our services to our customers' needs. Reference:KMH/YE/2021 Hours:35 hours per week, Thursday to Monday Location:YO11 3WG, Scarborough Employer:Keepmoat Homes, Yorkshire East Job type:Full Time, Permanent Closing date:21/01/2026 Do you hold right to work in the UK without requiring sponsorship? Where did you hear about this role? Your preferences To be the first to hear about new developments and releases, special offers and exclusive events, please select your marketing preferences below. We will treat your data with respect and you can unsubscribe at any time. You can read our privacy notice here. Please select your marketing preferences: To be the first to hear about new developments and releases, special offers and exclusive events, please select your marketing preferences below. We will treat your data with respect and you can unsubscribe at any time. You can read our privacy notice here. Please select your marketing preferences: Email Telephone SMS The Waterfront, Lakeside Boulevard, Doncaster DN4 5PL
Dec 15, 2025
Full time
Overview Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need. For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs. Main purpose of the role We have an exciting opportunity for a Senior Sales Executive to be based from our Oriens Field site in Scarborough and support our thriving Yorkshire East region, who have a robust and secure plan for future developments. The Senior Sales Executive will support at developments across the region. The successful candidate will work Thursday to Monday, providing a professional service to all our customers and potential customers, with the aim of achieving sales and financial targets on allocated development and contributing to customer delight. The Senior Sales Executive will support the customer through the buying process; both in person at the sales complex and via telephone and email. They will maintain contact with our customers through updates on promotions, and keep existing customers updated on all aspect of build, sales and progression. They will also ensure the standard follow up procedures are adhered to and that all complaints and issues from customers are responded to. The successful candidate will work closely with the Sales Manager to support the Sales Managers with mentoring and developing new starters and existing employees and being a point of resource contact for them. They will also work closely with them from the start of the process to ensure targets are met, sales are closed, and deposits taken within set guidelines, working with third parties such as banks, solicitors and estate agents to progress each sale through to completion in a timely manner. The Senior Sales Executive will also be responsible for opening the show home, organising the presentation of the Sales Information Centre, Show Home and Landscaping, including signage and cleanliness. The Senior Sales Executive will deputise for the Sales Manager where appropriate as well as being responsible for the collation of weekly and weekend sales reports and providing a robust summary of the weekend activity. HS&S Responsibilities To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about customer service and possess strong initiative, drive and enthusiasm to work with Centre of Excellence guidelines. They will have proven experience working in a similar position using their sales and negotiation skills to build relationships with customers. They will be collaborative, with excellent communication skills and the ability to interact with different types of people. They will take a straightforward approach, honest, open and friendly with our customers. They will be open minded, flexible and creative with a progressive mind set and ability to see the bigger picture. Educated to GCSE or equivalent standard in English and Maths. Valid UK driving license Formal sales/customer service specific qualifications If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact emailprotected Why work for us? At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers. Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year. Bonus Scheme - Our annual bonus scheme is linked to team and company performance. Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out. Trust - We encourage you to come up with ideas and get the most out of your job with us. Development - we offer genuine development opportunities to progress your career. Our values Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement. Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It's about being respectful and working in a transparent and honest way. Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible. Passionate - We care about what we do. We put pride and energy into delivering results. It's important to us to do a good job. Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don't offer a one size fits all solution; we are flexible and will tailor our services to our customers' needs. Reference:KMH/YE/2021 Hours:35 hours per week, Thursday to Monday Location:YO11 3WG, Scarborough Employer:Keepmoat Homes, Yorkshire East Job type:Full Time, Permanent Closing date:21/01/2026 Do you hold right to work in the UK without requiring sponsorship? Where did you hear about this role? Your preferences To be the first to hear about new developments and releases, special offers and exclusive events, please select your marketing preferences below. We will treat your data with respect and you can unsubscribe at any time. You can read our privacy notice here. Please select your marketing preferences: To be the first to hear about new developments and releases, special offers and exclusive events, please select your marketing preferences below. We will treat your data with respect and you can unsubscribe at any time. You can read our privacy notice here. Please select your marketing preferences: Email Telephone SMS The Waterfront, Lakeside Boulevard, Doncaster DN4 5PL
As one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation Ltd (CEC Ltd), part of the Fexco Group, is a leading provider of complete foreign exchange services. Since it was established in 1996, CEC Ltd has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. CEC Ltd is currently recruiting for a Store Manager to take the lead at our Waverley store in Edinburgh. This is a permanent full time role, working 37.5 hours per week across 5 days out of 7. This will include some weekends so you'll need a flexible approach to your working hours. Job Purpose To manage a small team of Sales Advisors, ensuring that they deliver superior customer service and to actively lead and support the team in achieving its sales targets. Main Responsibilities Supervising a bureau team to achieve and exceed sales targets and objectives through the delivery of excellent customer service. Developing, leading and managing a small team ensuring the highest standards of presentation are maintained and staff are fully trained on all aspects of the role. Managing rotas to ensure staff levels reflect customer needs. Dealing professionally and knowledgeably with all customer complaints/queries to ensure a satisfactory conclusion is met. Ensuring all Company policies are adhered to including Health and Safety, AML and Security, and ensure all employees are fully briefed and educated on any changes in policies or procedures. Undertaking marketing initiatives, to promote the Bureau and increase brand awareness. Qualifications / Experience Required Demonstrable supervisory experience ideally obtained in a cash handling environment. Excellent customer service experience is essential and experience with foreign currencies is desirable. Competencies Required Demonstrable superior customer service skills with the ability to coach others to adopt these principles. A good leader with a proven ability to lead, motivate and develop a team of Sales Advisors. Numerate, with good business acumen and strong attention to detail. Comfortable communicating across all levels both within the business, and with external customers and suppliers. Must be flexible and have a can do attitude and approach.
Dec 15, 2025
Full time
As one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation Ltd (CEC Ltd), part of the Fexco Group, is a leading provider of complete foreign exchange services. Since it was established in 1996, CEC Ltd has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. CEC Ltd is currently recruiting for a Store Manager to take the lead at our Waverley store in Edinburgh. This is a permanent full time role, working 37.5 hours per week across 5 days out of 7. This will include some weekends so you'll need a flexible approach to your working hours. Job Purpose To manage a small team of Sales Advisors, ensuring that they deliver superior customer service and to actively lead and support the team in achieving its sales targets. Main Responsibilities Supervising a bureau team to achieve and exceed sales targets and objectives through the delivery of excellent customer service. Developing, leading and managing a small team ensuring the highest standards of presentation are maintained and staff are fully trained on all aspects of the role. Managing rotas to ensure staff levels reflect customer needs. Dealing professionally and knowledgeably with all customer complaints/queries to ensure a satisfactory conclusion is met. Ensuring all Company policies are adhered to including Health and Safety, AML and Security, and ensure all employees are fully briefed and educated on any changes in policies or procedures. Undertaking marketing initiatives, to promote the Bureau and increase brand awareness. Qualifications / Experience Required Demonstrable supervisory experience ideally obtained in a cash handling environment. Excellent customer service experience is essential and experience with foreign currencies is desirable. Competencies Required Demonstrable superior customer service skills with the ability to coach others to adopt these principles. A good leader with a proven ability to lead, motivate and develop a team of Sales Advisors. Numerate, with good business acumen and strong attention to detail. Comfortable communicating across all levels both within the business, and with external customers and suppliers. Must be flexible and have a can do attitude and approach.
Location: 186 Chiswick High Rd, London W4 1PP Hours: Full-time (40 hours/5 days a week - including weekends and bank holidays) Our busiest months are November and December and our busiest days are Saturdays and Sundays. The team is expected to work during these peak periods, including Christmas Eve and Boxing Day. Annual leave cannot be taken in December. Borough Kitchen is the UK's leading premium retailer for people who love to cook and entertain. We provide quality-tested products for the kitchen and table, alongside in-depth knowledge, advice and inspiration through our stores, online shop, and cook school. Borough Kitchen has five stores across London and a significant e-commerce presence. We search within the UK and around the world for the best products; each piece is meticulously chosen and tested based on function, quality, and durability. Our commitment has won us a unique, trusted position in the industry and strong partnerships with premium brands.We put a lot of care into the work we do, and are seeking candidates who share our passion for cooking, entertaining, and providing the best experience for customers. Responsibilities Support the Store Manager in overseeing daily store operations and achieving sales and performance goals Lead by example, delivering exceptional service and product knowledge to every customer Supervise, train, and motivate the store team, conducting performance reviews and providing constructive feedback Oversee inventory management, including daily and weekly stock checks to maintain optimal stock levels Maintain high standards of visual merchandising and store presentation Assist in developing and implementing sales strategies to drive growth and enhance customer engagement Foster a positive, inclusive, and collaborative team environment that promotes communication and teamwork Ensure the store is consistently clean, tidy, and well organised Handle customer queries and complaints with professionalism and care Take ownership of delegated tasks and act as the Store Manager's deputy when required A minimum of 2 years' retail experience, with management or supervisory responsibility - a must A genuine passion for cooking and a strong knowledge of kitchen products and trends Experience in ordering, receiving, and managing stock, with attention to detail and accuracy Proven experience in visual merchandising and maintaining high store standards Excellent organisational and communication skills Strong leadership skills with the ability to motivate and inspire a team Ability to multitask and manage competing priorities in a fast paced environment Flexibility to work weekends, bank holidays, and varying shifts as required Proven ability to achieve and exceed sales targets Be part of a passionate and knowledgeable team that values quality and craftsmanship Industry leading discounts across our portfolio of trusted, high quality brands, with an increased rate for team members after probation Complimentary Cook School classes, with lessons focused on skills and techniques that help you become a more confident, intuitive cook Company events and team socials Referral bonus scheme Annual salary review following performance reviews to ensure fair pay and recognise and reward our team Access to an employee assistance programme, which includes free counselling sessions, financial and legal advice, and discounts and cash back offers across 1,200+ brands, plus a wide range of health and wellbeing resources Borough Kitchen is proud to be a London Living Wage employer. This accreditation reflects our commitment to supporting our team members as valued specialists in home cooking and entertaining. Borough Kitchen is an equal opportunities employer. We are committed to treating all our team fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age, or physical abilities. Part time workers and fixed term team members are treated with equal respect.
Dec 15, 2025
Full time
Location: 186 Chiswick High Rd, London W4 1PP Hours: Full-time (40 hours/5 days a week - including weekends and bank holidays) Our busiest months are November and December and our busiest days are Saturdays and Sundays. The team is expected to work during these peak periods, including Christmas Eve and Boxing Day. Annual leave cannot be taken in December. Borough Kitchen is the UK's leading premium retailer for people who love to cook and entertain. We provide quality-tested products for the kitchen and table, alongside in-depth knowledge, advice and inspiration through our stores, online shop, and cook school. Borough Kitchen has five stores across London and a significant e-commerce presence. We search within the UK and around the world for the best products; each piece is meticulously chosen and tested based on function, quality, and durability. Our commitment has won us a unique, trusted position in the industry and strong partnerships with premium brands.We put a lot of care into the work we do, and are seeking candidates who share our passion for cooking, entertaining, and providing the best experience for customers. Responsibilities Support the Store Manager in overseeing daily store operations and achieving sales and performance goals Lead by example, delivering exceptional service and product knowledge to every customer Supervise, train, and motivate the store team, conducting performance reviews and providing constructive feedback Oversee inventory management, including daily and weekly stock checks to maintain optimal stock levels Maintain high standards of visual merchandising and store presentation Assist in developing and implementing sales strategies to drive growth and enhance customer engagement Foster a positive, inclusive, and collaborative team environment that promotes communication and teamwork Ensure the store is consistently clean, tidy, and well organised Handle customer queries and complaints with professionalism and care Take ownership of delegated tasks and act as the Store Manager's deputy when required A minimum of 2 years' retail experience, with management or supervisory responsibility - a must A genuine passion for cooking and a strong knowledge of kitchen products and trends Experience in ordering, receiving, and managing stock, with attention to detail and accuracy Proven experience in visual merchandising and maintaining high store standards Excellent organisational and communication skills Strong leadership skills with the ability to motivate and inspire a team Ability to multitask and manage competing priorities in a fast paced environment Flexibility to work weekends, bank holidays, and varying shifts as required Proven ability to achieve and exceed sales targets Be part of a passionate and knowledgeable team that values quality and craftsmanship Industry leading discounts across our portfolio of trusted, high quality brands, with an increased rate for team members after probation Complimentary Cook School classes, with lessons focused on skills and techniques that help you become a more confident, intuitive cook Company events and team socials Referral bonus scheme Annual salary review following performance reviews to ensure fair pay and recognise and reward our team Access to an employee assistance programme, which includes free counselling sessions, financial and legal advice, and discounts and cash back offers across 1,200+ brands, plus a wide range of health and wellbeing resources Borough Kitchen is proud to be a London Living Wage employer. This accreditation reflects our commitment to supporting our team members as valued specialists in home cooking and entertaining. Borough Kitchen is an equal opportunities employer. We are committed to treating all our team fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age, or physical abilities. Part time workers and fixed term team members are treated with equal respect.
Select how often (in days) to receive an alert: Salary: £30,298 - £31,756 - this is based on £25,249 with progression to £26,707 per annum salary (with the additional shift allowance of 20% in addition to the relevant salary spine point). Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 19 December 2025 The Role To undertake all operational functions, within a 24/7 customer focused security service, including, but not limited to: patrolling, reception, parking control duties, security monitoring, surveillance, recording and reporting in order to protect the University Community as well as buildings and property; thereby providing a safe and secure environment for staff, students, contractors and visitors to the University. Duties will cover all buildings on the main campus and all remote teaching and accommodation sites. We are a team of security professionals and between us we will carry out foot patrols covering our 50-acre campus and 100+ buildings across Newcastle city centre, supporting students, colleagues and visitors as needed and ensuring our spaces are kept safe. Our Security Team play a pivotal role in ensuring that our students, visitors and colleagues have a safe and enjoyable experience on campus. You will have the opportunity for development, and we will fund your SIA licence, and as stated previously we pay a 20% shift allowance on top of your basic salary. We promote a diverse culture, and our security officers are role models in exceptional customer service and professionalism. We are looking for people who: Act as a first response to situations on campus in a calm and professional manner Liaise with stakeholders to report and manage cases effectively Support a diverse student population from a wide range of cultural backgrounds Shifts: Our teams work from 07:00-19:00 on day shift (E) and 19:00-07:00 night shift (N) and the shift pattern is a 4-week cycle as follows. Provide a customer focused security service to the university community. Prepare, maintain and submit security, and accommodation, related reports, files and databases in order to enable the effective investigation and solution of security related issues. Assisting the Team Leader/Supervisor providing a first response to emergency situations, including liaison with external emergency services; in accordance with both University and Security regulations and procedures in order to minimise any disruption to University operations. Daily foot patrol of the University's 50-acre campus in Newcastle city centre that comprises over 100 buildings. Regular reporting (both orally and in writing) any damage or breaches of security, noise complaints, defects and key issues, as necessary in accordance with laid down procedures. Effective monitoring and control of the University CCTV System and Digital Recording Management to ensure fair and lawful operation of the scheme in accordance with the University CCTV Code of Practice and Operating Instructions. Use Body Worn Video. Regulate the movement of traffic to and from University premises and car parks, issuing warning notices and parking charge notices in order to fairly and impartially apply the University Parking Regulations. Regularly act as first point of contact for students, staff and visitors ensuring that all possible assistance is given in a courteous and customer focussed manner that reflects the best image of the University. Assisting in the promotion of security awareness by offering crime prevention advice to staff and students in accordance with Security guidelines. Operate the University telephone exchange including correct use of the electronic directory in order to provide an out of hour's service for university telephone enquiries. Reporting any concerns in respect of any Health and Safety issues to the Duty Team Leader/Supervisor. Required to work shifts in order to maintain 24/7 cover. Required to work a reasonable amount of overtime as and when required. Undertake other duties consistent with the post. The Person (Essential) Knowledge, Skills and Experience Have a working knowledge of legislation pertaining to a security role including GDPR, Equality and Diversity, Human Rights Act, H&S and powers of arrest A knowledge of IT particularly data entry and retreival, and Email, using Microsoft Office Previous experience of working in a customer focused environment, often as the first point of contact with the university community and general public Some increased risk in dealing with emergent situations (flood, fire or offenders) Attributes and Behaviour Ability to embrace change, in an evolving organisation, to the benefit of the university community Use clear and consise communication at all levels within the university Be able to operate on your own initiative or as part of a team Qualifications Hold a current Door Supervisor licence or be prepared to achieve one within your probation period (six months) Hold a current First Aid at Work certificate or be prepared to achieve it within your probation period (six months) Hold a full UK driving licence (manual) Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution. We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population. At Newcastle University we hold a GoldAthena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme. In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Dec 15, 2025
Full time
Select how often (in days) to receive an alert: Salary: £30,298 - £31,756 - this is based on £25,249 with progression to £26,707 per annum salary (with the additional shift allowance of 20% in addition to the relevant salary spine point). Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 19 December 2025 The Role To undertake all operational functions, within a 24/7 customer focused security service, including, but not limited to: patrolling, reception, parking control duties, security monitoring, surveillance, recording and reporting in order to protect the University Community as well as buildings and property; thereby providing a safe and secure environment for staff, students, contractors and visitors to the University. Duties will cover all buildings on the main campus and all remote teaching and accommodation sites. We are a team of security professionals and between us we will carry out foot patrols covering our 50-acre campus and 100+ buildings across Newcastle city centre, supporting students, colleagues and visitors as needed and ensuring our spaces are kept safe. Our Security Team play a pivotal role in ensuring that our students, visitors and colleagues have a safe and enjoyable experience on campus. You will have the opportunity for development, and we will fund your SIA licence, and as stated previously we pay a 20% shift allowance on top of your basic salary. We promote a diverse culture, and our security officers are role models in exceptional customer service and professionalism. We are looking for people who: Act as a first response to situations on campus in a calm and professional manner Liaise with stakeholders to report and manage cases effectively Support a diverse student population from a wide range of cultural backgrounds Shifts: Our teams work from 07:00-19:00 on day shift (E) and 19:00-07:00 night shift (N) and the shift pattern is a 4-week cycle as follows. Provide a customer focused security service to the university community. Prepare, maintain and submit security, and accommodation, related reports, files and databases in order to enable the effective investigation and solution of security related issues. Assisting the Team Leader/Supervisor providing a first response to emergency situations, including liaison with external emergency services; in accordance with both University and Security regulations and procedures in order to minimise any disruption to University operations. Daily foot patrol of the University's 50-acre campus in Newcastle city centre that comprises over 100 buildings. Regular reporting (both orally and in writing) any damage or breaches of security, noise complaints, defects and key issues, as necessary in accordance with laid down procedures. Effective monitoring and control of the University CCTV System and Digital Recording Management to ensure fair and lawful operation of the scheme in accordance with the University CCTV Code of Practice and Operating Instructions. Use Body Worn Video. Regulate the movement of traffic to and from University premises and car parks, issuing warning notices and parking charge notices in order to fairly and impartially apply the University Parking Regulations. Regularly act as first point of contact for students, staff and visitors ensuring that all possible assistance is given in a courteous and customer focussed manner that reflects the best image of the University. Assisting in the promotion of security awareness by offering crime prevention advice to staff and students in accordance with Security guidelines. Operate the University telephone exchange including correct use of the electronic directory in order to provide an out of hour's service for university telephone enquiries. Reporting any concerns in respect of any Health and Safety issues to the Duty Team Leader/Supervisor. Required to work shifts in order to maintain 24/7 cover. Required to work a reasonable amount of overtime as and when required. Undertake other duties consistent with the post. The Person (Essential) Knowledge, Skills and Experience Have a working knowledge of legislation pertaining to a security role including GDPR, Equality and Diversity, Human Rights Act, H&S and powers of arrest A knowledge of IT particularly data entry and retreival, and Email, using Microsoft Office Previous experience of working in a customer focused environment, often as the first point of contact with the university community and general public Some increased risk in dealing with emergent situations (flood, fire or offenders) Attributes and Behaviour Ability to embrace change, in an evolving organisation, to the benefit of the university community Use clear and consise communication at all levels within the university Be able to operate on your own initiative or as part of a team Qualifications Hold a current Door Supervisor licence or be prepared to achieve one within your probation period (six months) Hold a current First Aid at Work certificate or be prepared to achieve it within your probation period (six months) Hold a full UK driving licence (manual) Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution. We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population. At Newcastle University we hold a GoldAthena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme. In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Assistant Director - Strategy, Transformation & Business Development At NHS Blood & Transplant (NHSBT) we have an opportunity to join our Organ and Tissue Donation and Transplantation (OTDT) area of the organisation in the key role of Assistant Director Strategy, Transformation and Business Development.This appointment is pivotal in the development of our service and will leading the OTDT Directorate on the development of strategies, plans, transformations and overall resource planning to ensure we meet the needs of the Directorate and align with corporate NHSBT and Health Department processes. Main duties of the job Proactively lead transformational change and supporting processes to adapt to our funding constraints. The post holder will develop and lead a Continuous Improvement management plan across the directorate, with responsibility for streamlining business processes. Influencing and contributing to the strategic and operational management of the Directorate and is required to communicate at all levels of management within NHSBT and externally with key stakeholders including the four UK Health Departments, NHS delivery bodies and patient / donor groups. The post holder will build and maintain excellent relationships with key stakeholders across the UK. To be responsible for the delivery of an overall strategic plan for OTDT including resources, transformation, performance targets, activity, and savings and to deputise for the Director as required Operationally manage the functions of the Transformation Portfolio (including PMO), as well as the Strategy, Planning & Performance team. Attending senior meetings, which will include the Board and its Committees periodically, and contribute to the business of such meetings insofar as it falls within their responsibilities including the preparation and presentation of papers. You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice. About us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do.By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community. Job responsibilities What we offer: NHSBT promotes flexible working opportunities where the role will allow. 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: We've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. To learn more, please see our recruitment profile, which provides a summary of the job description and person specification. This can be accessed via the link below, or by clicking 'Apply' if you are viewing this advert on another site. Person Specification Qualifications Highly specialist knowledge of healthcare at Masters level or holds a Masters Qualification in this field. MBA or equivalent senior and/or strategic management experience Hold a full and valid UK driving licence with no more than 6 points Demonstrate commitment to own Continued Professional Development (CPD) Experience Proven experience of developed communication skills with Senior Management, Directors and external stakeholders, resolving complex strategic planning issues. Requires leadership and well-developed negotiation and influencing skills. Proven experience of system and business strategy development, and implementation, at a senior management level. Strong people management and leadership skills gained from working at a senior management position in a large organisation, with proven ability in influencing, negotiating motivation, staff development, conflict resolution and performance management. Demonstrable experience of formulation of business strategy, change plans and implementing change management at a senior level. Prior experience of system strategy development. A senior manager and professional with extensive proven experience of managing and developing operational processes in a large-scale organisation. Knowledge in relevant legal, regulatory and product standards. Significant experience of working in healthcare e.g. acute hospitals, pharmaceuticals, biological, NHSBT Experienced in the handling of service user complaints and conflict resolution. Extensive experience in the field, with significant experience in a senior and/or strategic position. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Dec 15, 2025
Full time
Assistant Director - Strategy, Transformation & Business Development At NHS Blood & Transplant (NHSBT) we have an opportunity to join our Organ and Tissue Donation and Transplantation (OTDT) area of the organisation in the key role of Assistant Director Strategy, Transformation and Business Development.This appointment is pivotal in the development of our service and will leading the OTDT Directorate on the development of strategies, plans, transformations and overall resource planning to ensure we meet the needs of the Directorate and align with corporate NHSBT and Health Department processes. Main duties of the job Proactively lead transformational change and supporting processes to adapt to our funding constraints. The post holder will develop and lead a Continuous Improvement management plan across the directorate, with responsibility for streamlining business processes. Influencing and contributing to the strategic and operational management of the Directorate and is required to communicate at all levels of management within NHSBT and externally with key stakeholders including the four UK Health Departments, NHS delivery bodies and patient / donor groups. The post holder will build and maintain excellent relationships with key stakeholders across the UK. To be responsible for the delivery of an overall strategic plan for OTDT including resources, transformation, performance targets, activity, and savings and to deputise for the Director as required Operationally manage the functions of the Transformation Portfolio (including PMO), as well as the Strategy, Planning & Performance team. Attending senior meetings, which will include the Board and its Committees periodically, and contribute to the business of such meetings insofar as it falls within their responsibilities including the preparation and presentation of papers. You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice. About us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do.By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community. Job responsibilities What we offer: NHSBT promotes flexible working opportunities where the role will allow. 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: We've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. To learn more, please see our recruitment profile, which provides a summary of the job description and person specification. This can be accessed via the link below, or by clicking 'Apply' if you are viewing this advert on another site. Person Specification Qualifications Highly specialist knowledge of healthcare at Masters level or holds a Masters Qualification in this field. MBA or equivalent senior and/or strategic management experience Hold a full and valid UK driving licence with no more than 6 points Demonstrate commitment to own Continued Professional Development (CPD) Experience Proven experience of developed communication skills with Senior Management, Directors and external stakeholders, resolving complex strategic planning issues. Requires leadership and well-developed negotiation and influencing skills. Proven experience of system and business strategy development, and implementation, at a senior management level. Strong people management and leadership skills gained from working at a senior management position in a large organisation, with proven ability in influencing, negotiating motivation, staff development, conflict resolution and performance management. Demonstrable experience of formulation of business strategy, change plans and implementing change management at a senior level. Prior experience of system strategy development. A senior manager and professional with extensive proven experience of managing and developing operational processes in a large-scale organisation. Knowledge in relevant legal, regulatory and product standards. Significant experience of working in healthcare e.g. acute hospitals, pharmaceuticals, biological, NHSBT Experienced in the handling of service user complaints and conflict resolution. Extensive experience in the field, with significant experience in a senior and/or strategic position. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Advanced Nurse Practitioner/Advanced Clinical Practitioner (ANP/ACP) Thisrole is an exciting opportunity for an experienced advanced clinicalpractitioner (ACP) with existing prescribing skills to join our Primary CareNetwork (PCN). This is a part time position offered on a permanent contract, providing support to a single GP practice. As an experienced prescriber, you will work within your professional boundaries and serve as a the first point of contact for Patients presenting with undifferentiated, undiagnosed problems. You will utilise your skills in history taking, physical examination, problem solving and clinical decision-making to establish a diagnosis and create a management plan. Collaboration with the multi-disciplinary practice team is essential to meet the needs of our patients. Main duties of the job You will support core general practice capacity and work as part of a positive, proactive and collaborative primary care clinical team supporting residents in Surrey Heath. You will be experienced in general practice and be able to work autonomously, managing a caseload of booked appointments for on-the-day and urgent care needs, with minimal indirect supervision from the onsite GP. You will need to be skilled in providing urgent care and minor illness management and providing support to patients with long term conditions. You will be able to expertly manage an identified caseload or cohort(s) of patients and presenting complaints; providing care for the presenting patient from initial history taking, clinical assessment, diagnosis, treatment and evaluation of care, demonstrating safe, competent clinical decision-making and expert care evidence-based care. About us Weare Surrey Heath Community Providers Limited, which is a federation of 7 GPpractices across 10 sites, covering a population of over 97,000 patients acrossSurrey Heath. We began in 2016 and now employ around 200 members of staff acrossour clinical and corporate support teams.Since 2019 we have hosted the Primary Care Network in Surrey Heath. Asa GP Federation and Primary Care Network, we are proud to represent our memberpractices and to champion primary care by working with local general practiceand system partners, in the provision of community based healthcareservices. We are dedicated to providingsafe and compassionate care to our patients across our range of primary careservices in Surrey Heath and believe in continuous commitment to qualityservice delivery and positive patient outcomes. Patients are at the heart of everythingwe do, and we prideourselves in ensuring our patients feelsafe, supported, communicated with and respected , at a time when they maybe feeling vulnerable. Our vision isto provide high quality, seamless health care that enables people to leadhealthier lives, whilst feeling supported and cared for. Job responsibilities Please refer to Supporting Documents for full Job Description, list of responsibilities and Person Specification. Person Specification Qualifications Maths and English GCSE's (C and above) or equivalent First level professional registration with appropriate professional body (e.g. HCPC, NMC, GPhC). Relevant health-related degree. Advanced Clinical Practice / MSc or equivalent level of practice evidenced through a recognised credentialing process. Mentor/teaching qualification. Extended/independent prescribing qualification. Community or Primary Care specialist qualification. Care of the elderly specialist qualification. Additional qualification in management of a specific long term condition. Clinical supervision training and experience. Knowledge Accountability of own role and other roles. Local and national health policy. Wider health economy. Clinical governance issues in primary care. Patient group directions and associated policy. Able to identify determinants of health in Surrey Heath / Frimley ICS. Knowledge of public health issues in Surrey Heath / Frimley ICS. Skills Advanced clinical practice skills, management of patients with long-term conditions, urgent and on-the-day needs. Management of patients with complex needs. Ability to manage patients at the point of presentation. Clinical examination skills. Strong clinical leadership. Highly effective communication skills, both written and verbal. Negotiation, resource and conflict management. Change management / Service improvement. Teaching and mentorship in the clinical setting. Supervisor / facilitator for clinical supervision. Competent with spirometry performance and interpretation. Experience Recent primary or community experience. Healthcare-led management of minor illness, minor ailments and injuries Healthcare-led triage. Compiling protocols and clinical guidelines. Clinical Leadership. Audit and Research. Non-Medical Prescribing (NMP) Qualification. Project management. Working with community development initiatives. Health-needs assessment. Experience as a supervisor / facilitator for clinical supervision. Other Highly motivated and enthusiastic. Flexibility. Team player. Ability to respond to unpredictable work patterns on a frequent basis e.g. working to deadlines, interruptions. Excellent awareness of own strengths and weaknesses. Commitment to CPD/Revalidation. Access to suitable transport in relation to the post. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £55,629 to £62,615 a yearPro rata for part time and depending on experience
Dec 15, 2025
Full time
Advanced Nurse Practitioner/Advanced Clinical Practitioner (ANP/ACP) Thisrole is an exciting opportunity for an experienced advanced clinicalpractitioner (ACP) with existing prescribing skills to join our Primary CareNetwork (PCN). This is a part time position offered on a permanent contract, providing support to a single GP practice. As an experienced prescriber, you will work within your professional boundaries and serve as a the first point of contact for Patients presenting with undifferentiated, undiagnosed problems. You will utilise your skills in history taking, physical examination, problem solving and clinical decision-making to establish a diagnosis and create a management plan. Collaboration with the multi-disciplinary practice team is essential to meet the needs of our patients. Main duties of the job You will support core general practice capacity and work as part of a positive, proactive and collaborative primary care clinical team supporting residents in Surrey Heath. You will be experienced in general practice and be able to work autonomously, managing a caseload of booked appointments for on-the-day and urgent care needs, with minimal indirect supervision from the onsite GP. You will need to be skilled in providing urgent care and minor illness management and providing support to patients with long term conditions. You will be able to expertly manage an identified caseload or cohort(s) of patients and presenting complaints; providing care for the presenting patient from initial history taking, clinical assessment, diagnosis, treatment and evaluation of care, demonstrating safe, competent clinical decision-making and expert care evidence-based care. About us Weare Surrey Heath Community Providers Limited, which is a federation of 7 GPpractices across 10 sites, covering a population of over 97,000 patients acrossSurrey Heath. We began in 2016 and now employ around 200 members of staff acrossour clinical and corporate support teams.Since 2019 we have hosted the Primary Care Network in Surrey Heath. Asa GP Federation and Primary Care Network, we are proud to represent our memberpractices and to champion primary care by working with local general practiceand system partners, in the provision of community based healthcareservices. We are dedicated to providingsafe and compassionate care to our patients across our range of primary careservices in Surrey Heath and believe in continuous commitment to qualityservice delivery and positive patient outcomes. Patients are at the heart of everythingwe do, and we prideourselves in ensuring our patients feelsafe, supported, communicated with and respected , at a time when they maybe feeling vulnerable. Our vision isto provide high quality, seamless health care that enables people to leadhealthier lives, whilst feeling supported and cared for. Job responsibilities Please refer to Supporting Documents for full Job Description, list of responsibilities and Person Specification. Person Specification Qualifications Maths and English GCSE's (C and above) or equivalent First level professional registration with appropriate professional body (e.g. HCPC, NMC, GPhC). Relevant health-related degree. Advanced Clinical Practice / MSc or equivalent level of practice evidenced through a recognised credentialing process. Mentor/teaching qualification. Extended/independent prescribing qualification. Community or Primary Care specialist qualification. Care of the elderly specialist qualification. Additional qualification in management of a specific long term condition. Clinical supervision training and experience. Knowledge Accountability of own role and other roles. Local and national health policy. Wider health economy. Clinical governance issues in primary care. Patient group directions and associated policy. Able to identify determinants of health in Surrey Heath / Frimley ICS. Knowledge of public health issues in Surrey Heath / Frimley ICS. Skills Advanced clinical practice skills, management of patients with long-term conditions, urgent and on-the-day needs. Management of patients with complex needs. Ability to manage patients at the point of presentation. Clinical examination skills. Strong clinical leadership. Highly effective communication skills, both written and verbal. Negotiation, resource and conflict management. Change management / Service improvement. Teaching and mentorship in the clinical setting. Supervisor / facilitator for clinical supervision. Competent with spirometry performance and interpretation. Experience Recent primary or community experience. Healthcare-led management of minor illness, minor ailments and injuries Healthcare-led triage. Compiling protocols and clinical guidelines. Clinical Leadership. Audit and Research. Non-Medical Prescribing (NMP) Qualification. Project management. Working with community development initiatives. Health-needs assessment. Experience as a supervisor / facilitator for clinical supervision. Other Highly motivated and enthusiastic. Flexibility. Team player. Ability to respond to unpredictable work patterns on a frequent basis e.g. working to deadlines, interruptions. Excellent awareness of own strengths and weaknesses. Commitment to CPD/Revalidation. Access to suitable transport in relation to the post. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £55,629 to £62,615 a yearPro rata for part time and depending on experience
Role overview The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS). Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's Contribute to achieving or exceeding the store's monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget. Skills and Experience Previous management experience in a fast paced Retail/Customer Facing environment. Passionate about retail & hold a good understanding of the latest trends and our competitors. Hold strong leadership skills & have previous experience of coaching and developing a strong team. Strong communication skills. Proven track record of managing and exceeding sales targets and KPI's. Have experience in analysing reports & making commercial decisions. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous. Promote JD Group values to internal and external stakeholders. Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes. Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors). Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health). Access to digital health and well being services through our benefits platform (TELUS Health). Health cash plans. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only). Company Sick Pay scheme. Health Care Cover. Discounted Gym memberships at JD Gyms. Life Assurance. Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation. Employer engagement forums to help influence positive change. Incremental Holiday Allowance.
Dec 15, 2025
Full time
Role overview The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS). Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's Contribute to achieving or exceeding the store's monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget. Skills and Experience Previous management experience in a fast paced Retail/Customer Facing environment. Passionate about retail & hold a good understanding of the latest trends and our competitors. Hold strong leadership skills & have previous experience of coaching and developing a strong team. Strong communication skills. Proven track record of managing and exceeding sales targets and KPI's. Have experience in analysing reports & making commercial decisions. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous. Promote JD Group values to internal and external stakeholders. Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes. Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors). Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health). Access to digital health and well being services through our benefits platform (TELUS Health). Health cash plans. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only). Company Sick Pay scheme. Health Care Cover. Discounted Gym memberships at JD Gyms. Life Assurance. Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation. Employer engagement forums to help influence positive change. Incremental Holiday Allowance.
Toyota Financial Services, KINTO and KINTO JOIN
Epsom, Surrey
At Toyota Financial Services UK, we set the benchmark for customer service in our industry. Our passion is creating outstanding experiences and delivering positive outcomes at every stage of the customer journey. Our promise is simple: "Customers for Life." This commitment drives everything we do, ensuring every interaction is exceptional and every customer feels valued. We are now seeking a customer-focused, strategic leader to help us shape the future of service excellence and take our customer experience to the next level. The Role You'll take the lead in shaping and driving our customer operations, overseeing both in-house and outsourced teams of around 100 talented professionals. Your remit spans three critical areas: Customer Outcomes (recoveries and collections), Customer Relations (complaints), and Customer Experience (customer services). This is a high-impact role where strategic leadership meets operational excellence-your decisions will directly influence how we deliver exceptional experiences and positive outcomes for every customer. We're looking for an inspiring leader who can energise and engage teams while driving exceptional results. You'll bring proven experience in Financial Services, particularly in collections and recoveries, combined with a strong track record of leading strategic transformation and delivering operational excellence. Could this be you? A bit about the Department: The department has 3 distinct operations within it: Customer Experience - in-life customer enquiries / support; Customer Outcomes - collections management activity Customer Relations - complaint management / resolution. The team support our customers through a range of communication channels ranging from telephony, emails and occasional postal communications through to mobile apps, live chat and chat bots. What you'll be doing? Lead the Customer Services department through a wider customer growth strategy, ensuring all of our customers can access support on a 24/7 basis in line with consumer expectations. Take ownership and delivery of the resourcing, working practices, systems and controls required to underpin the department and align with our regulatory obligations. Maintain current and any future Key Performance Indicators across all the business operations within the department including regular reporting. Build on the existing communication channels to ensure the department can effectively meet the customer demand whilst driving efficient operating practices for the business and drive the customer self-service proposition. Continuously monitor operational performance and customer expectations, identifying emerging trends and recommending and implementing the appropriate countermeasures to address. Contributing to the development and implementation of the holistic Toyota UK Customer Experience strategy, in conjunction with other Toyota UK entities. Responsibility for ensuring that the principals and culture of Consumer Duty are embedded within the team to deliver good customer outcomes. Take overall responsibility for the performance and management of our outsourced call centre activity Management of the Customer Services budget, ensuring all expenditure is approved in accordance with budget and governance structure. Lead on our close working relationship with the other Toyota UK group business Customer Service leaders attending our group wide Customer Service board meetings. Management oversight of all external supplier relationships involved in the end-to-end customer experience being delivered within the Customer Services operation. Essential Financial Services industry background Strong knowledge and experience from collections, recoveries, arrears Customer focused, a strong emphasis on the customers journey Experience working in a highly regulated environment A strong understanding and knowledge of Consumer Duty and FCA regulations A strong understanding Regulatory Compliance - full landscape Strong strategic, transformation and implementation experience, focused on future solutions for the business area Essential Skills & Behaviours Outstanding organisational and leadership abilities Excellent interpersonal and public speaking skills Strong decision making and problem solving ability High intellect with the presence and charisma to operate and work with all levels of staff Strong analytical skills and financially astute High level of ethics and integrity Proactive, energetic, pragmatic and driven Comfortable in taking personal responsibility and accountability to At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer: Hybrid working pattern is 2 days in the office and 3 days from a location of your choice. Access to attractive car schemes for you (& your family) for Toyota & Lexus cars Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). Generous annual leave of 25 days which increases with service and holiday purchase option Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services Employee Assistance Program Eye tests Onsite gym, Sports and Social Club, & flu jabs to keep you healthy Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion. Dress for your day policy to make you feel comfortable at work Eco HQ, free parking & restaurant Two volunteering days per year Reward gateway voucher discounts Flexible working scheme and we welcome flexible working conversations at interview Regular 121s with your manager, a personal development review (PReview) each quarter A wide range of learning & development opportunities including Linked In Learning courses £250 contribution towards you learning something new outside of work Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun! Our Recruitment Process At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might be able to help are listed below: Providing a copy of interview questions before the interview Organising a time and location that best suits you Allowing additional time for the assessment and interview We are happy to review any adjustment on a case-by-case basis to support you to be your best self.
Dec 15, 2025
Full time
At Toyota Financial Services UK, we set the benchmark for customer service in our industry. Our passion is creating outstanding experiences and delivering positive outcomes at every stage of the customer journey. Our promise is simple: "Customers for Life." This commitment drives everything we do, ensuring every interaction is exceptional and every customer feels valued. We are now seeking a customer-focused, strategic leader to help us shape the future of service excellence and take our customer experience to the next level. The Role You'll take the lead in shaping and driving our customer operations, overseeing both in-house and outsourced teams of around 100 talented professionals. Your remit spans three critical areas: Customer Outcomes (recoveries and collections), Customer Relations (complaints), and Customer Experience (customer services). This is a high-impact role where strategic leadership meets operational excellence-your decisions will directly influence how we deliver exceptional experiences and positive outcomes for every customer. We're looking for an inspiring leader who can energise and engage teams while driving exceptional results. You'll bring proven experience in Financial Services, particularly in collections and recoveries, combined with a strong track record of leading strategic transformation and delivering operational excellence. Could this be you? A bit about the Department: The department has 3 distinct operations within it: Customer Experience - in-life customer enquiries / support; Customer Outcomes - collections management activity Customer Relations - complaint management / resolution. The team support our customers through a range of communication channels ranging from telephony, emails and occasional postal communications through to mobile apps, live chat and chat bots. What you'll be doing? Lead the Customer Services department through a wider customer growth strategy, ensuring all of our customers can access support on a 24/7 basis in line with consumer expectations. Take ownership and delivery of the resourcing, working practices, systems and controls required to underpin the department and align with our regulatory obligations. Maintain current and any future Key Performance Indicators across all the business operations within the department including regular reporting. Build on the existing communication channels to ensure the department can effectively meet the customer demand whilst driving efficient operating practices for the business and drive the customer self-service proposition. Continuously monitor operational performance and customer expectations, identifying emerging trends and recommending and implementing the appropriate countermeasures to address. Contributing to the development and implementation of the holistic Toyota UK Customer Experience strategy, in conjunction with other Toyota UK entities. Responsibility for ensuring that the principals and culture of Consumer Duty are embedded within the team to deliver good customer outcomes. Take overall responsibility for the performance and management of our outsourced call centre activity Management of the Customer Services budget, ensuring all expenditure is approved in accordance with budget and governance structure. Lead on our close working relationship with the other Toyota UK group business Customer Service leaders attending our group wide Customer Service board meetings. Management oversight of all external supplier relationships involved in the end-to-end customer experience being delivered within the Customer Services operation. Essential Financial Services industry background Strong knowledge and experience from collections, recoveries, arrears Customer focused, a strong emphasis on the customers journey Experience working in a highly regulated environment A strong understanding and knowledge of Consumer Duty and FCA regulations A strong understanding Regulatory Compliance - full landscape Strong strategic, transformation and implementation experience, focused on future solutions for the business area Essential Skills & Behaviours Outstanding organisational and leadership abilities Excellent interpersonal and public speaking skills Strong decision making and problem solving ability High intellect with the presence and charisma to operate and work with all levels of staff Strong analytical skills and financially astute High level of ethics and integrity Proactive, energetic, pragmatic and driven Comfortable in taking personal responsibility and accountability to At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer: Hybrid working pattern is 2 days in the office and 3 days from a location of your choice. Access to attractive car schemes for you (& your family) for Toyota & Lexus cars Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). Generous annual leave of 25 days which increases with service and holiday purchase option Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services Employee Assistance Program Eye tests Onsite gym, Sports and Social Club, & flu jabs to keep you healthy Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion. Dress for your day policy to make you feel comfortable at work Eco HQ, free parking & restaurant Two volunteering days per year Reward gateway voucher discounts Flexible working scheme and we welcome flexible working conversations at interview Regular 121s with your manager, a personal development review (PReview) each quarter A wide range of learning & development opportunities including Linked In Learning courses £250 contribution towards you learning something new outside of work Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun! Our Recruitment Process At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might be able to help are listed below: Providing a copy of interview questions before the interview Organising a time and location that best suits you Allowing additional time for the assessment and interview We are happy to review any adjustment on a case-by-case basis to support you to be your best self.
Care Manager / Registered Manager - Domiciliary Care Location: Frodsham Work Life Balance: Monday to Friday finish at 5pm Salary: Up to £60,000 Full-Time Permanent Private Home Care Provider Confidential Role Are you an experienced Care Manager, Registered Manager, or Domiciliary Care Leader looking to take the next step in your career? We're recruiting on behalf of a respected private home care provider for a Care Manager (with Registered Manager responsibilities) to lead a high-quality, CQC-regulated service. This is an excellent opportunity for a passionate care professional to drive quality, compliance and growth within an established Oustanding rated, values-led home care service. Key Responsibilities As the Care Manager / Registered Manager, you will: Lead the regulated activity and act as the Registered Manager with CQC Ensure full CQC compliance, governance and care standards Manage day-to-day operations of a domiciliary care service Complete client assessments, care plans and risk assessments Oversee quality assurance, audits and continuous improvement Support recruitment, training and development of Care Professionals Build strong client relationships and deliver person-centred care Manage complaints, incidents, safeguarding processes and CQC notifications Maintain accurate records and ensure robust data management Support budgeting, workforce planning and service growth strategies Promote a positive culture aligned with high-quality home care values What We're Looking For To succeed in this role, you should have: Strong experience in domiciliary care, home care or other regulated services Excellent understanding of CQC regulations and Fundamental Standards Proven leadership experience managing teams in a care environment Passion for delivering outstanding, person-centred care Excellent communication, organisation and problem-solving skills Ability to work under pressure and manage multiple priorities Commercial awareness with the ability to support business growth Level 5 Diploma in Health & Social Care (or willingness to work towards it) Full UK driving licence and access to a vehicle Benefits Competitive salary + benefits package Opportunity to lead a respected private home care service Supportive franchise owner and values-based working environment Real opportunity to shape service delivery and quality improvement Career development, training and leadership progression Why This Role? This position is ideal for a Care Manager, Deputy Manager or Registered Manager who wants to make a meaningful impact in a high-quality, person-centred home care service. If you're committed to delivering exceptional care and want to lead a team that shares your values, this is the perfect next step. BBBH35046 JBRP1_UKTJ
Dec 14, 2025
Full time
Care Manager / Registered Manager - Domiciliary Care Location: Frodsham Work Life Balance: Monday to Friday finish at 5pm Salary: Up to £60,000 Full-Time Permanent Private Home Care Provider Confidential Role Are you an experienced Care Manager, Registered Manager, or Domiciliary Care Leader looking to take the next step in your career? We're recruiting on behalf of a respected private home care provider for a Care Manager (with Registered Manager responsibilities) to lead a high-quality, CQC-regulated service. This is an excellent opportunity for a passionate care professional to drive quality, compliance and growth within an established Oustanding rated, values-led home care service. Key Responsibilities As the Care Manager / Registered Manager, you will: Lead the regulated activity and act as the Registered Manager with CQC Ensure full CQC compliance, governance and care standards Manage day-to-day operations of a domiciliary care service Complete client assessments, care plans and risk assessments Oversee quality assurance, audits and continuous improvement Support recruitment, training and development of Care Professionals Build strong client relationships and deliver person-centred care Manage complaints, incidents, safeguarding processes and CQC notifications Maintain accurate records and ensure robust data management Support budgeting, workforce planning and service growth strategies Promote a positive culture aligned with high-quality home care values What We're Looking For To succeed in this role, you should have: Strong experience in domiciliary care, home care or other regulated services Excellent understanding of CQC regulations and Fundamental Standards Proven leadership experience managing teams in a care environment Passion for delivering outstanding, person-centred care Excellent communication, organisation and problem-solving skills Ability to work under pressure and manage multiple priorities Commercial awareness with the ability to support business growth Level 5 Diploma in Health & Social Care (or willingness to work towards it) Full UK driving licence and access to a vehicle Benefits Competitive salary + benefits package Opportunity to lead a respected private home care service Supportive franchise owner and values-based working environment Real opportunity to shape service delivery and quality improvement Career development, training and leadership progression Why This Role? This position is ideal for a Care Manager, Deputy Manager or Registered Manager who wants to make a meaningful impact in a high-quality, person-centred home care service. If you're committed to delivering exceptional care and want to lead a team that shares your values, this is the perfect next step. BBBH35046 JBRP1_UKTJ
A Leading law firm is looking to recruit dedicated and experienced Solicitor for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our clients accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. About the role: We are seeking a skilled and experienced Solicitor Supervisor to join the Claims Against Public Authorities and Inquest department. The ideal candidate must have substantial supervisory experience and will take responsibility for overseeing casework within the department, as well as providing guidance and support to other lawyers. Key responsibilities include managing case preparation, conducting legal research, taking statements of evidence from clients and witnesses, and attending court hearings and conferences. Additionally, the candidate will play a pivotal role in assisting with an outsourcing project. This role requires a professional with a proven ability to lead and a deep commitment to protecting individual citizens' civil liberties. A strong determination to uphold and enforce human rights is essential. If you are a driven and capable leader with a passion for civil liberties and human rights, we encourage you to apply. Main Responsibilities of the Role: Report directly to Department Director Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of client needs Responsible for mixed caseload of inquest work, complaints against public authorities and pre and post-issue claimant litigation. Ability to manage appropriate caseload types and supervision of a small team. Making CCMS applications to the LAA. Attending clients, taking instructions and briefing and liaising with counsel, negotiating with defendants, the IOPC and other legal professionals. Dealing with correspondence. Identifying the funding options and advising on the most appropriate one. To run the caseload of varied, challenging and interesting work. Ability to help in marketing the department and the firm through social media. Assisting in expansion of the department. Key Skills Required: Solicitor with 2 - 5 years PQE or Legal Executive with 3+ years PQE in Civil Liberties work Supervisory experience is essential Experience working on publicly funded cases (CW1/Legal Help and Licensed/Certificated Work) and working with CCMS Ability to demonstrate experience in all areas of Claimant litigation Strong theoretical knowledge and demonstrable practical experience of the Civil Procedure Rules Strong research, analytical and critical thinking skills Knowledge and practical experience of applications for judicial review Effective organisational ability, able to work to tight deadlines under pressure Must meet LAA supervisor criteria for Legal Aid contract purposes This list is not exhaustive and there may be other duties as reasonably required. On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company will allow hybrid-working in accordance with the company policy. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. About Gemini Recruitment: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website. JBRP1_UKTJ
Dec 14, 2025
Full time
A Leading law firm is looking to recruit dedicated and experienced Solicitor for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our clients accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. About the role: We are seeking a skilled and experienced Solicitor Supervisor to join the Claims Against Public Authorities and Inquest department. The ideal candidate must have substantial supervisory experience and will take responsibility for overseeing casework within the department, as well as providing guidance and support to other lawyers. Key responsibilities include managing case preparation, conducting legal research, taking statements of evidence from clients and witnesses, and attending court hearings and conferences. Additionally, the candidate will play a pivotal role in assisting with an outsourcing project. This role requires a professional with a proven ability to lead and a deep commitment to protecting individual citizens' civil liberties. A strong determination to uphold and enforce human rights is essential. If you are a driven and capable leader with a passion for civil liberties and human rights, we encourage you to apply. Main Responsibilities of the Role: Report directly to Department Director Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of client needs Responsible for mixed caseload of inquest work, complaints against public authorities and pre and post-issue claimant litigation. Ability to manage appropriate caseload types and supervision of a small team. Making CCMS applications to the LAA. Attending clients, taking instructions and briefing and liaising with counsel, negotiating with defendants, the IOPC and other legal professionals. Dealing with correspondence. Identifying the funding options and advising on the most appropriate one. To run the caseload of varied, challenging and interesting work. Ability to help in marketing the department and the firm through social media. Assisting in expansion of the department. Key Skills Required: Solicitor with 2 - 5 years PQE or Legal Executive with 3+ years PQE in Civil Liberties work Supervisory experience is essential Experience working on publicly funded cases (CW1/Legal Help and Licensed/Certificated Work) and working with CCMS Ability to demonstrate experience in all areas of Claimant litigation Strong theoretical knowledge and demonstrable practical experience of the Civil Procedure Rules Strong research, analytical and critical thinking skills Knowledge and practical experience of applications for judicial review Effective organisational ability, able to work to tight deadlines under pressure Must meet LAA supervisor criteria for Legal Aid contract purposes This list is not exhaustive and there may be other duties as reasonably required. On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company will allow hybrid-working in accordance with the company policy. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. About Gemini Recruitment: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website. JBRP1_UKTJ
Responsibilities Ensuring adequate staffing levels at all times Stock Control Cash reconciliation Addressing and resolving customer complaints Recruitment, induction and training CoachingTeam Leaders and Team Members Adherence to Health and Safety legislation Monitoring compliance and maintaining standards Delivery of the Company Strategy to be the best place to watch a movie Performance management Operations management Budgetary management Not only may you be able to see films before they're open to the public but you will be eligible for the Cineworld Cinepass which entitles you and up to two guests complimentary cinema visits and discounts on food and drink, so you can all enjoy a night at the movies on us! Cineworld Cinemas offers a wide variety of benefits; all employees are entitled to 28 days holiday per year (inclusive of bank holidays), you may also want to join our contributory pension scheme, cash back healthcare plan and eye care scheme. In addition to this we also offer retail incentives and in house competitions where you can win amazing prizes! At Cineworld we review our benefits on a regular basis and there are lots more rewards to come! Terms and conditions apply to some benefits. Career Path ACinema Manager role within Cineworld Cinemas may provide the path to reach your career aspirations. There is the opportunity to obtain a wealth of experience and develop your skills to potentially progress to a General Manager vacancy. If you have a team focus, a passion for customer service and are looking for a challenging and rewarding role then this is the one for you.
Dec 14, 2025
Full time
Responsibilities Ensuring adequate staffing levels at all times Stock Control Cash reconciliation Addressing and resolving customer complaints Recruitment, induction and training CoachingTeam Leaders and Team Members Adherence to Health and Safety legislation Monitoring compliance and maintaining standards Delivery of the Company Strategy to be the best place to watch a movie Performance management Operations management Budgetary management Not only may you be able to see films before they're open to the public but you will be eligible for the Cineworld Cinepass which entitles you and up to two guests complimentary cinema visits and discounts on food and drink, so you can all enjoy a night at the movies on us! Cineworld Cinemas offers a wide variety of benefits; all employees are entitled to 28 days holiday per year (inclusive of bank holidays), you may also want to join our contributory pension scheme, cash back healthcare plan and eye care scheme. In addition to this we also offer retail incentives and in house competitions where you can win amazing prizes! At Cineworld we review our benefits on a regular basis and there are lots more rewards to come! Terms and conditions apply to some benefits. Career Path ACinema Manager role within Cineworld Cinemas may provide the path to reach your career aspirations. There is the opportunity to obtain a wealth of experience and develop your skills to potentially progress to a General Manager vacancy. If you have a team focus, a passion for customer service and are looking for a challenging and rewarding role then this is the one for you.
Position Title:Quality Manager Position Type: Regular - Full-Time Requisition ID: 39223 Quality Manager. About McCain. At McCain, we're feeding the world: from French fries to Smiles, we contribute to the important role food plays in people's lives. That's why we're dedicated to ensuring our core values-Family, Authentic, Trusted, and Quality-shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain! Why join the McCain family. Your Life - we're here to help you fulfil your potential, flourish, and thrive in work and life. Your Success - work alongside passionate individuals who are committed to supporting your career ambitions, drive, and success. Your Impact - we want you to make a meaningful, lasting impact for you, for your colleagues, and for the business. About the role. In every role, McCainers are ambitious, curious, and interested in helping each other create good work experiences. We think about the customer and make doing business with McCain easy. Ready to make a real impact at our Hull site? We're looking for someone who can lead the charge on delivering world-class food safety and quality. In this role, you will champion outstanding hygiene, food handling, and food safety standards-keeping us fully compliant with legislation, industry requirements, and McCain's own high expectations, all while staying smart on cost. You'll set the standards and bring robust procedures to life across our Hull operation, ensuring our compliance programmes are strong, proactive, and aligned with other McCain sites. From identifying risks to preventing issues and correcting non-compliance, you'll be at the heart of keeping our site safe, efficient, and audit-ready. As the leader of our Quality Assurance team, you will guide and motivate your team to uphold the safety, quality, and integrity of every product we make. You'll oversee GMP, legal obligations, and food safety performance-taking confident, decisive action whenever needed to keep our products and processes at their best. What you'll be doing at our Hull site Bring our culture and values to life in everything you do-supporting people, sharing ideas, and driving better ways of working across the site. Partner with the Site Technical Manager and Plant Manager to deliver our Quality & Compliance strategy, including management control, quality systems, and internal/external audits. Keep our leadership team informed with clear data, insights, and performance reporting on key issues and any non-compliance. Work cross-functionally to build training, development, and continuous-improvement initiatives-helping teams understand food laws, regulations, and what great compliance looks like. Own HACCP performance by ensuring systems run effectively, training is in place, and HACCP teams are well-coordinated and supported. Lead site TACCP and security programmes, ensuring training, awareness, and regular reviews keep the site protected and compliant. Take charge of customer complaints, investigating root causes and driving corrective actions with the relevant teams. Review and evolve our site compliance plans, guiding teams through changes and advising the leadership team on compliance priorities. Lead our audit programme, making sure the site consistently meets regulatory, customer, BRC, and internal audit standards. Work with external partners to gather insights, benchmark best practices, and strengthen our quality systems. Liaise with enforcement bodies such as EHO and Trading Standards when required. Manage and develop the QA team, ensuring structure, skills, accountability, and day-to-day support are all in place. Leadership Principles. Our principles, each with related practices, guide our actions across the organisation. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles. We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success. We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success. We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together. We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain. Accountabilities. What you'll be doing at our Hull site Bring our culture and values to life in everything you do-supporting people, sharing ideas, and driving better ways of working across the site. Partner with the Site Technical Manager and Plant Manager to deliver our Quality & Compliance strategy, including management control, quality systems, and internal/external audits. Keep our leadership team informed with clear data, insights, and performance reporting on key issues and any non-compliance. Work cross-functionally to build training, development, and continuous-improvement initiatives-helping teams understand food laws, regulations, and what great compliance looks like. Own HACCP performance by ensuring systems run effectively, training is in place, and HACCP teams are well-coordinated and supported. Lead site TACCP and security programmes, ensuring training, awareness, and regular reviews keep the site protected and compliant. Take charge of customer complaints, investigating root causes and driving corrective actions with the relevant teams. Review and evolve our site compliance plans, guiding teams through changes and advising the leadership team on compliance priorities. Lead our audit programme, making sure the site consistently meets regulatory, customer, BRC, and internal audit standards. Work with external partners to gather insights, benchmark best practices, and strengthen our quality systems. Liaise with enforcement bodies such as EHO and Trading Standards when required. Manage and develop the QA team, ensuring structure, skills, accountability, and day-to-day support are all in place. Experience Hands-on experience in a fast-paced factory environment A solid grounding in quality inspection, auditing, or testing Real-world food sensory and food quality know-how Experience working within the food industry and understanding what great looks like Knowledge Confident using Microsoft programs Comfortable navigating SAP Strong grasp of food industry standards and how to apply them Skills Sharp numerical and literacy skills Confident and capable with digital tools Clear, engaging communicator-both written and verbal Laser-focused attention to detail A proactive team player who lifts others up Understanding of QA tools and methodologies Natural problem solver who stays calm under pressure Decisive, with the ability to act quickly and smartly A keen eye for spotting product issues and making sure only top-quality stock reaches our customers . Location. Hull: Our Hull plant is where we make all our cheesy appetites, and even if you think you haven't tasted our products before, because of our large portfolio of foodservice establishments, it's likely you probably have! Our small, but perfectly formed team of around 130 make everything from halloumi fries to chilli cheese nuggets. The benefits of working for McCain. Although we do encourage you to taste the goods you'll be pleased to know we don't pay you in 'chips'. For working hard, you'll also get a great salary and some pretty good benefits including: An excellent pension where we will pay double what you do, up to a maximum of 12% of your pay Flexible holidays - where you can buy & sell up to 5 days holiday per year Optional health cash plan Cycle to work scheme 'Chips In' Volunteering Day Off - to make a positive impact to the competitiveness, resilience, and long-term development of McCain communities across the globe And of course, being part of a Global business there are great opportunities to shine/thrive should you wish to relocate in the future. We have an ambitious 5-year growth plan that presents development & progression opportunities for those who seek it out. The McCain experience. We are McCain: this statement is about our power collectively and our importance individually-your impact is a significant part of the business. Our winning culture focuses on authenticity and trust so we can always bring out the best in our people. Here, you have the opportunity to learn, grow, and thrive while being yourself. . click apply for full job details
Dec 14, 2025
Full time
Position Title:Quality Manager Position Type: Regular - Full-Time Requisition ID: 39223 Quality Manager. About McCain. At McCain, we're feeding the world: from French fries to Smiles, we contribute to the important role food plays in people's lives. That's why we're dedicated to ensuring our core values-Family, Authentic, Trusted, and Quality-shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain! Why join the McCain family. Your Life - we're here to help you fulfil your potential, flourish, and thrive in work and life. Your Success - work alongside passionate individuals who are committed to supporting your career ambitions, drive, and success. Your Impact - we want you to make a meaningful, lasting impact for you, for your colleagues, and for the business. About the role. In every role, McCainers are ambitious, curious, and interested in helping each other create good work experiences. We think about the customer and make doing business with McCain easy. Ready to make a real impact at our Hull site? We're looking for someone who can lead the charge on delivering world-class food safety and quality. In this role, you will champion outstanding hygiene, food handling, and food safety standards-keeping us fully compliant with legislation, industry requirements, and McCain's own high expectations, all while staying smart on cost. You'll set the standards and bring robust procedures to life across our Hull operation, ensuring our compliance programmes are strong, proactive, and aligned with other McCain sites. From identifying risks to preventing issues and correcting non-compliance, you'll be at the heart of keeping our site safe, efficient, and audit-ready. As the leader of our Quality Assurance team, you will guide and motivate your team to uphold the safety, quality, and integrity of every product we make. You'll oversee GMP, legal obligations, and food safety performance-taking confident, decisive action whenever needed to keep our products and processes at their best. What you'll be doing at our Hull site Bring our culture and values to life in everything you do-supporting people, sharing ideas, and driving better ways of working across the site. Partner with the Site Technical Manager and Plant Manager to deliver our Quality & Compliance strategy, including management control, quality systems, and internal/external audits. Keep our leadership team informed with clear data, insights, and performance reporting on key issues and any non-compliance. Work cross-functionally to build training, development, and continuous-improvement initiatives-helping teams understand food laws, regulations, and what great compliance looks like. Own HACCP performance by ensuring systems run effectively, training is in place, and HACCP teams are well-coordinated and supported. Lead site TACCP and security programmes, ensuring training, awareness, and regular reviews keep the site protected and compliant. Take charge of customer complaints, investigating root causes and driving corrective actions with the relevant teams. Review and evolve our site compliance plans, guiding teams through changes and advising the leadership team on compliance priorities. Lead our audit programme, making sure the site consistently meets regulatory, customer, BRC, and internal audit standards. Work with external partners to gather insights, benchmark best practices, and strengthen our quality systems. Liaise with enforcement bodies such as EHO and Trading Standards when required. Manage and develop the QA team, ensuring structure, skills, accountability, and day-to-day support are all in place. Leadership Principles. Our principles, each with related practices, guide our actions across the organisation. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles. We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success. We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success. We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together. We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain. Accountabilities. What you'll be doing at our Hull site Bring our culture and values to life in everything you do-supporting people, sharing ideas, and driving better ways of working across the site. Partner with the Site Technical Manager and Plant Manager to deliver our Quality & Compliance strategy, including management control, quality systems, and internal/external audits. Keep our leadership team informed with clear data, insights, and performance reporting on key issues and any non-compliance. Work cross-functionally to build training, development, and continuous-improvement initiatives-helping teams understand food laws, regulations, and what great compliance looks like. Own HACCP performance by ensuring systems run effectively, training is in place, and HACCP teams are well-coordinated and supported. Lead site TACCP and security programmes, ensuring training, awareness, and regular reviews keep the site protected and compliant. Take charge of customer complaints, investigating root causes and driving corrective actions with the relevant teams. Review and evolve our site compliance plans, guiding teams through changes and advising the leadership team on compliance priorities. Lead our audit programme, making sure the site consistently meets regulatory, customer, BRC, and internal audit standards. Work with external partners to gather insights, benchmark best practices, and strengthen our quality systems. Liaise with enforcement bodies such as EHO and Trading Standards when required. Manage and develop the QA team, ensuring structure, skills, accountability, and day-to-day support are all in place. Experience Hands-on experience in a fast-paced factory environment A solid grounding in quality inspection, auditing, or testing Real-world food sensory and food quality know-how Experience working within the food industry and understanding what great looks like Knowledge Confident using Microsoft programs Comfortable navigating SAP Strong grasp of food industry standards and how to apply them Skills Sharp numerical and literacy skills Confident and capable with digital tools Clear, engaging communicator-both written and verbal Laser-focused attention to detail A proactive team player who lifts others up Understanding of QA tools and methodologies Natural problem solver who stays calm under pressure Decisive, with the ability to act quickly and smartly A keen eye for spotting product issues and making sure only top-quality stock reaches our customers . Location. Hull: Our Hull plant is where we make all our cheesy appetites, and even if you think you haven't tasted our products before, because of our large portfolio of foodservice establishments, it's likely you probably have! Our small, but perfectly formed team of around 130 make everything from halloumi fries to chilli cheese nuggets. The benefits of working for McCain. Although we do encourage you to taste the goods you'll be pleased to know we don't pay you in 'chips'. For working hard, you'll also get a great salary and some pretty good benefits including: An excellent pension where we will pay double what you do, up to a maximum of 12% of your pay Flexible holidays - where you can buy & sell up to 5 days holiday per year Optional health cash plan Cycle to work scheme 'Chips In' Volunteering Day Off - to make a positive impact to the competitiveness, resilience, and long-term development of McCain communities across the globe And of course, being part of a Global business there are great opportunities to shine/thrive should you wish to relocate in the future. We have an ambitious 5-year growth plan that presents development & progression opportunities for those who seek it out. The McCain experience. We are McCain: this statement is about our power collectively and our importance individually-your impact is a significant part of the business. Our winning culture focuses on authenticity and trust so we can always bring out the best in our people. Here, you have the opportunity to learn, grow, and thrive while being yourself. . click apply for full job details
Assistant Director - Strategy, Transformation & Business Development Job Summary At NHS Blood & Transplant (NHSBT) we have an opportunity to join our Organ and Tissue Donation and Transplantation (OTDT) area of the organisation in the key role of Assistant Director - Strategy, Transformation and Business Development. This appointment is pivotal in the development of our service and will lead the OTDT Directorate on the development of strategies, plans, transformations and overall resource planning to ensure we meet the needs of the Directorate and align with corporate NHSBT and Health Department processes. Main duties of the job In this role you will be responsible for: Proactively lead transformational change and supporting processes to adapt to our funding constraints. The post holder will develop and lead a Continuous Improvement management plan across the directorate, with responsibility for streamlining business processes. Influencing and contributing to the strategic and operational management of the Directorate and is required to communicate at all levels of management within NHSBT and externally with key stakeholders including the four UK Health Departments, NHS delivery bodies and patient / donor groups. The post holder will build and maintain excellent relationships with key stakeholders across the UK. To be responsible for the delivery of an overall strategic plan for OTDT - including resources, transformation, performance targets, activity, and savings and to deputise for the Director as required. Operationally manage the functions of the Transformation Portfolio (including PMO), as well as the Strategy, Planning & Performance team. Attending senior meetings, which will include the Board and its Committees periodically, and contribute to the business of such meetings insofar as it falls within their responsibilities including the preparation and presentation of papers. You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice. You will be required to participate in the shift rota and on call rotas and to provide cover during operational emergencies. About You Experience and Knowledge Proven experience of developed communication skills with Senior Management, Directors and external stakeholders, resolving complex strategic planning issues. Requires leadership and well-developed negotiation and influencing skills. Proven experience of system and business strategy development, and implementation, at a senior management level. Strong people management and leadership skills gained from working at a senior management position in a large organisation, with proven ability in influencing, negotiating motivation, staff development, conflict resolution and performance management. Demonstrable experience of formulation of business strategy, change plans and implementing change management at a senior level. Prior experience of system strategy development. A senior manager and professional with extensive proven experience of managing and developing operational processes in a large-scale organisation. Knowledge in relevant legal, regulatory and product standards. Significant experience of working in healthcare e.g. acute hospitals, pharmaceuticals, biological, NHSBT. Experienced in the handling of service user complaints and conflict resolution. Extensive experience in the field, with significant experience in a senior and/or strategic position. Qualifications and Training Highly specialist knowledge of healthcare at Masters level or holds a Masters Qualification in this field. MBA or equivalent senior and/or strategic management experience. Hold a full and valid UK driving licence with no more than 6 points. Demonstrate commitment to own Continued Professional Development (CPD). About Us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work - and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community. What we offer: NHSBT promotes flexible working opportunities where the role will allow. 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: We've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. To learn more, please see our recruitment profile which provides a summary of the job description and person specification. This can be accessed via the link below, or by clicking 'Apply' if you are viewing this advert on another site. This vacancy will close at 23:59 on Sunday 14th December. Interviews are anticipated to be held Week Commencing 19th January 2026 - subject to confirmation. For informal enquiries please contact - Name: Charlotte Walker Job Title: Recruiter Contact Details:
Dec 14, 2025
Full time
Assistant Director - Strategy, Transformation & Business Development Job Summary At NHS Blood & Transplant (NHSBT) we have an opportunity to join our Organ and Tissue Donation and Transplantation (OTDT) area of the organisation in the key role of Assistant Director - Strategy, Transformation and Business Development. This appointment is pivotal in the development of our service and will lead the OTDT Directorate on the development of strategies, plans, transformations and overall resource planning to ensure we meet the needs of the Directorate and align with corporate NHSBT and Health Department processes. Main duties of the job In this role you will be responsible for: Proactively lead transformational change and supporting processes to adapt to our funding constraints. The post holder will develop and lead a Continuous Improvement management plan across the directorate, with responsibility for streamlining business processes. Influencing and contributing to the strategic and operational management of the Directorate and is required to communicate at all levels of management within NHSBT and externally with key stakeholders including the four UK Health Departments, NHS delivery bodies and patient / donor groups. The post holder will build and maintain excellent relationships with key stakeholders across the UK. To be responsible for the delivery of an overall strategic plan for OTDT - including resources, transformation, performance targets, activity, and savings and to deputise for the Director as required. Operationally manage the functions of the Transformation Portfolio (including PMO), as well as the Strategy, Planning & Performance team. Attending senior meetings, which will include the Board and its Committees periodically, and contribute to the business of such meetings insofar as it falls within their responsibilities including the preparation and presentation of papers. You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice. You will be required to participate in the shift rota and on call rotas and to provide cover during operational emergencies. About You Experience and Knowledge Proven experience of developed communication skills with Senior Management, Directors and external stakeholders, resolving complex strategic planning issues. Requires leadership and well-developed negotiation and influencing skills. Proven experience of system and business strategy development, and implementation, at a senior management level. Strong people management and leadership skills gained from working at a senior management position in a large organisation, with proven ability in influencing, negotiating motivation, staff development, conflict resolution and performance management. Demonstrable experience of formulation of business strategy, change plans and implementing change management at a senior level. Prior experience of system strategy development. A senior manager and professional with extensive proven experience of managing and developing operational processes in a large-scale organisation. Knowledge in relevant legal, regulatory and product standards. Significant experience of working in healthcare e.g. acute hospitals, pharmaceuticals, biological, NHSBT. Experienced in the handling of service user complaints and conflict resolution. Extensive experience in the field, with significant experience in a senior and/or strategic position. Qualifications and Training Highly specialist knowledge of healthcare at Masters level or holds a Masters Qualification in this field. MBA or equivalent senior and/or strategic management experience. Hold a full and valid UK driving licence with no more than 6 points. Demonstrate commitment to own Continued Professional Development (CPD). About Us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work - and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community. What we offer: NHSBT promotes flexible working opportunities where the role will allow. 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: We've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. To learn more, please see our recruitment profile which provides a summary of the job description and person specification. This can be accessed via the link below, or by clicking 'Apply' if you are viewing this advert on another site. This vacancy will close at 23:59 on Sunday 14th December. Interviews are anticipated to be held Week Commencing 19th January 2026 - subject to confirmation. For informal enquiries please contact - Name: Charlotte Walker Job Title: Recruiter Contact Details:
