Pontefract Full-Time Permanent Up to £52,000 per annum Join a purpose-driven business that's passionate about producing safe, ethical and high-quality products. We're hiring a Quality & Food Safety Systems Manager to lead and continuously improve the site's Quality and Food Safety Systems - ensuring full compliance with GFSI standards and exceeding customer expectations. As a key member of the Technical team, you'll oversee everything from audit readiness and regulatory compliance to HACCP leadership, customer complaint resolution and supplier quality. You'll also be at the forefront of driving system improvements that enable efficient, consistent and safe manufacturing across site operations. What's in it for You Salary up to £52,000 per annum Generous pension scheme - up to 12% employer contribution Life Assurance - 8 X salary Private Medical Cover Employee Assistance Program and wellbeing support Key Responsibilities Lead and enhance site Quality & Food Safety Systems (GFSI: BRC, SQF, FSSC 22000) Manage HACCP, TACCP & VACCP programs as the Food Safety Team Leader Lead supplier quality performance through the TraceGains SRM system Manage customer complaints, internal audits, and incident reporting Partner with cross-functional teams to identify and deliver continuous improvement What We're Looking For Degree in a science-related field Lead Auditor qualification and HACCP Level 3 (minimum) 3+ years' experience in Quality/Food Safety Systems in food or beverage manufacturing Deep knowledge of GFSI standards, food safety legislation, and regulatory frameworks (FDA, EFSA, ISO) Strong problem-solving skills (Green Belt desirable), data-driven and detail-oriented Confident communicator and natural influencer with a passion for quality Ready to Make an Impact? Apply now or contact us for a confidential discussion. JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website. Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants. JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Apply To apply for the role of 'Quality Systems Manager' please fill out the form below:
Jun 18, 2025
Full time
Pontefract Full-Time Permanent Up to £52,000 per annum Join a purpose-driven business that's passionate about producing safe, ethical and high-quality products. We're hiring a Quality & Food Safety Systems Manager to lead and continuously improve the site's Quality and Food Safety Systems - ensuring full compliance with GFSI standards and exceeding customer expectations. As a key member of the Technical team, you'll oversee everything from audit readiness and regulatory compliance to HACCP leadership, customer complaint resolution and supplier quality. You'll also be at the forefront of driving system improvements that enable efficient, consistent and safe manufacturing across site operations. What's in it for You Salary up to £52,000 per annum Generous pension scheme - up to 12% employer contribution Life Assurance - 8 X salary Private Medical Cover Employee Assistance Program and wellbeing support Key Responsibilities Lead and enhance site Quality & Food Safety Systems (GFSI: BRC, SQF, FSSC 22000) Manage HACCP, TACCP & VACCP programs as the Food Safety Team Leader Lead supplier quality performance through the TraceGains SRM system Manage customer complaints, internal audits, and incident reporting Partner with cross-functional teams to identify and deliver continuous improvement What We're Looking For Degree in a science-related field Lead Auditor qualification and HACCP Level 3 (minimum) 3+ years' experience in Quality/Food Safety Systems in food or beverage manufacturing Deep knowledge of GFSI standards, food safety legislation, and regulatory frameworks (FDA, EFSA, ISO) Strong problem-solving skills (Green Belt desirable), data-driven and detail-oriented Confident communicator and natural influencer with a passion for quality Ready to Make an Impact? Apply now or contact us for a confidential discussion. JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website. Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants. JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Apply To apply for the role of 'Quality Systems Manager' please fill out the form below:
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities: Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team . Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS) Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget Skills and Experience : Previous management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Hold strong leadership skills & have previous experience of coaching and developing a strong team Proven track record of managing and exceeding sales targets and KPI's Have experience in analysing reports & making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Health Care Cover Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Jun 16, 2025
Full time
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities: Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team . Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS) Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget Skills and Experience : Previous management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Hold strong leadership skills & have previous experience of coaching and developing a strong team Proven track record of managing and exceeding sales targets and KPI's Have experience in analysing reports & making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Health Care Cover Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Full-time Address: Lovelady Lane, Alston CA9 3LX Accommodation can be provided with an adjusted rent UK Work Authorization is required Starting Date: End of February Tasks Role Overview Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key Attributes of the Candidate: Outstanding leader, with the belief and drive to make our residents' lives better. Customer focused. An ability to work and build an excellent rapport with people. Experience of leading and motivating a team. Representing the company widely within the local community. Confidentiality. Key Responsibilities First point of contact and visible presence to the guests by delivering a high quality service to them at all times. Ensuring the property teams are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations. Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded. To provide support to individual guests in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate. People Management To ensure the effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies. To undertake the day to day supervision of property staff to ensure the smooth running of the community. To monitor and evaluate property staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the guests. To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to. To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations. To ensure that all staff within the property receive Induction training in line with both local practice and Payman Club policies and procedures. To ensure that all staff within the properties receive appropriate training in order to carry out their duties and responsibilities effectively and safely. To consult and inform staff regarding relevant issues within the properties and the Company. Finance In conjunction with the Operations Manager & Finance Manager, prepare and monitor the annual budgets for the property. To deliver all contractual services to guests within the parameters of the approved budget. To ensure the timely collection of any sums due from guests. To assist in promoting the sale of other services provided by Payman Club or any of its associated companies to the guests of the property. Property To understand and comply with all the legal and other regulatory constraints involved in managing property. To plan and implement a programme of routine and preventative maintenance throughout the property. To ensure the appropriate, timely and cost effective response to individual guests requests for maintenance of their rooms and to ensure that all such requests are properly logged and tracked. To ensure that an out of hours emergency maintenance service is available to guests as needed. To engage contractors where appropriate to carry out cost effective and high quality work. To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site. To act in the best interests of the company to assist in sales. Through regular inspection ensure that a high quality environment is maintained throughout the property. Health & Safety To be the designated person with overall responsibility for Health and Safety matters within the property. To ensure the provision of a safe environment for guests, staff and visitors. To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters. To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements. Site Facilities To manage any other functions (including any restaurant or other similar facility) provided by the Company for the benefit of the guests and visitors. To work collaboratively with other Payman Club staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company. General To be involved with the sales process to ensure compliance with statutory legislation. To deliver an excellent customer experience during the sales process. To be involved with the delivery of additional products and services, and to promote the "Payman Club" brand within each Village. To ensure that the Operations Manager is fully briefed on all matters relating to the running of the property on a regular basis. To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company. To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home. To keep the outside and public areas of the hotel clean and prepare them for the following day's events. To set up restaurant for breakfast To prepare and serve healthy breakfast, lunch, and afternoon tea. To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. To provide basic housekeeping duties including replacing linen, changing and arranging the towels, emptying waste, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out. To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets. To transport dirty linen to correct areas to be cleaned and to restock areas with clean linens. Such other duties as are commensurate with the post. Accommodation To be an onsite live in staff member, able to cover any shift gaps and deliver on all service requirements, as well as respond to emergencies. Requirements Attributes, Experience and Qualifications 10 years plus experience at General Manager level running and managing 4-5 hotels/within the hospitality sector in operational management capacity. Demonstrable experience and knowledge in commercial management of a site or contract. Experience of direct people management of a team. Strong role model of excellent customer service. Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do. Approachable and open manner - able to demonstrate empathy and a personable approach. Change agent who has experience of leading teams on a journey of continuous improvement. Have worked within a fast paced environment. Able to manage ambiguity well and turn it into action to provide clarity and direction. Ability to influence stakeholders at all levels to gain buy in. Account management experience is essential - Good understanding of P&L and path to profit, pitfalls and opportunities. Comfortable making decisions and be able to think innovatively about solving problems. Documents: ID Card DBS Check Proof of Physical Address 2 References
Jun 06, 2025
Full time
Full-time Address: Lovelady Lane, Alston CA9 3LX Accommodation can be provided with an adjusted rent UK Work Authorization is required Starting Date: End of February Tasks Role Overview Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key Attributes of the Candidate: Outstanding leader, with the belief and drive to make our residents' lives better. Customer focused. An ability to work and build an excellent rapport with people. Experience of leading and motivating a team. Representing the company widely within the local community. Confidentiality. Key Responsibilities First point of contact and visible presence to the guests by delivering a high quality service to them at all times. Ensuring the property teams are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations. Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded. To provide support to individual guests in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate. People Management To ensure the effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies. To undertake the day to day supervision of property staff to ensure the smooth running of the community. To monitor and evaluate property staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the guests. To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to. To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations. To ensure that all staff within the property receive Induction training in line with both local practice and Payman Club policies and procedures. To ensure that all staff within the properties receive appropriate training in order to carry out their duties and responsibilities effectively and safely. To consult and inform staff regarding relevant issues within the properties and the Company. Finance In conjunction with the Operations Manager & Finance Manager, prepare and monitor the annual budgets for the property. To deliver all contractual services to guests within the parameters of the approved budget. To ensure the timely collection of any sums due from guests. To assist in promoting the sale of other services provided by Payman Club or any of its associated companies to the guests of the property. Property To understand and comply with all the legal and other regulatory constraints involved in managing property. To plan and implement a programme of routine and preventative maintenance throughout the property. To ensure the appropriate, timely and cost effective response to individual guests requests for maintenance of their rooms and to ensure that all such requests are properly logged and tracked. To ensure that an out of hours emergency maintenance service is available to guests as needed. To engage contractors where appropriate to carry out cost effective and high quality work. To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site. To act in the best interests of the company to assist in sales. Through regular inspection ensure that a high quality environment is maintained throughout the property. Health & Safety To be the designated person with overall responsibility for Health and Safety matters within the property. To ensure the provision of a safe environment for guests, staff and visitors. To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters. To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements. Site Facilities To manage any other functions (including any restaurant or other similar facility) provided by the Company for the benefit of the guests and visitors. To work collaboratively with other Payman Club staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company. General To be involved with the sales process to ensure compliance with statutory legislation. To deliver an excellent customer experience during the sales process. To be involved with the delivery of additional products and services, and to promote the "Payman Club" brand within each Village. To ensure that the Operations Manager is fully briefed on all matters relating to the running of the property on a regular basis. To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company. To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home. To keep the outside and public areas of the hotel clean and prepare them for the following day's events. To set up restaurant for breakfast To prepare and serve healthy breakfast, lunch, and afternoon tea. To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. To provide basic housekeeping duties including replacing linen, changing and arranging the towels, emptying waste, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out. To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets. To transport dirty linen to correct areas to be cleaned and to restock areas with clean linens. Such other duties as are commensurate with the post. Accommodation To be an onsite live in staff member, able to cover any shift gaps and deliver on all service requirements, as well as respond to emergencies. Requirements Attributes, Experience and Qualifications 10 years plus experience at General Manager level running and managing 4-5 hotels/within the hospitality sector in operational management capacity. Demonstrable experience and knowledge in commercial management of a site or contract. Experience of direct people management of a team. Strong role model of excellent customer service. Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do. Approachable and open manner - able to demonstrate empathy and a personable approach. Change agent who has experience of leading teams on a journey of continuous improvement. Have worked within a fast paced environment. Able to manage ambiguity well and turn it into action to provide clarity and direction. Ability to influence stakeholders at all levels to gain buy in. Account management experience is essential - Good understanding of P&L and path to profit, pitfalls and opportunities. Comfortable making decisions and be able to think innovatively about solving problems. Documents: ID Card DBS Check Proof of Physical Address 2 References
About The Role We have a fantastic, unique opportunity for a self-motivated, organised individual to join our friendly team as a Deputy Pensions Partner. Working closely with our Pensions Partner, the pension scheme Trustees and the Company, our successful candidate will maintain and deliver all aspects of LV='s defined benefit and defined contribution arrangements. Utilising their in-depth knowledge, they'll support the Pensions Partner in the delivery of various initiatives across the schemes. This role is fundamental in ensuring the effective management of each of our Schemes and provides strong technical and operational support to LV='s pension arrangements, in collaboration with professional advisers, ensuring compliance with legislative requirements and best practice. Key Responsibilities Working with the Pensions Partner to ensure governance of the Schemes are maintained to a high standard, including monitoring and completing daily, monthly, and annual pension scheme governance tasks and regulatory reporting. Managing and attending Trustee Board and Sub Committee meetings, presenting, minute-taking and monitoring/managing actions through to completion. Working with scheme advisers (actuaries, administrators, legal counsel) to ensure compliance and best practice. Contributing to risk management, internal controls, and audit processes related to pensions, and supporting continuous improvement (making recommendations to improve the pension arrangements in response to member feedback and scheme performance). Supporting the Pensions Partner in advising the Company on funding strategies, regulatory changes and pensions policies. Liaising with the Trustee Board, Sub Committees, third party administrators and advisers, and encouraging clear and regular communication between actuaries, administrators, lawyers, consultants and investment managers Providing excellent technical support to the pension scheme Trustees and the Company, dealing with both regular and complex pension issues. Responding to queries from employees and pension scheme members, resolving any complaints, and supporting cases going through the Internal Dispute Resolution Procedure. Maintaining knowledge of the external environment and keeping up to date with regulatory and legislative developments to help support business needs. Managing and coordinating the effective delivery of pensions projects, managing the annual report and accounts, as well as ad-hoc projects, in line with pension scheme and business requirements. Ensuring projects are delivered on time, within budget, and in line with stakeholder expectations. Supporting the day-to-day operations of the pensions function, including employee communications, scheme data integrity and reporting. Providing support and guidance to the Pensions Administrator when required. Deputising for the Pensions Partner where appropriate. About You Our ideal candidate will Have in-depth, technical knowledge of defined benefit and defined contribution pension schemes. Understand the UK pensions legislation, governance requirements and funding issues, plus understand the wider pensions industry. Be able to engage with senior stakeholders and manage third-party advisors. Demonstrate excellent written and verbal communication skills, with the ability to competently record minutes during meetings. Effectively manage competing priorities and projects, and achieve high-quality outcomes, within an agreed timeframe. Have a keen eye for detail, with strong project management, planning, and data analysis skills. Showcase good knowledge of Microsoft programmes, particularly Excel. Enjoy working as part of a team and exhibit strong planning and organisational skills. Be influential, organised and have a real desire to learn and develop within the role. Rewards & Benefits At LV= Life and Pensions, you'll go above and beyond to do the right thing for our customers. We'll reward you with an attractive, competitive salary and benefits package in exchange for your hard work. This includes: 26 days' holiday, which increases to 28 days after 2 years of service. The opportunity to buy or sell up to 5 days' holiday. An annual bonus scheme based on company & personal performance. Flexible benefits, including a cycle to work scheme, health assessment, Personal Accident Insurance, critical illness cover, Private Medical Insurance and Dental Insurance. A competitive pension for which LV= Life and Pensions will double-match the amount you pay, up to 14% Group Life Assurance of 4 x basic pay to your dependents - you'll have the option to increase to 8 x cover. Group Income Protection, (if you're a member of the Pension scheme and reach 5 years of service). Employee Assistance Programme (EAP) service for support through difficult times in your life. Virtual GP service. Shared parental leave. Up to 20% discount on our life products for you and your immediate family. Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered. About Us Here at LV= Life and Pensions we love to hear from great people, so don't forget to connect with us on social media. We're proudly an equal-opportunity employer and we highly value diversity and inclusivity. We don't discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We're also open to conversations about flexible working as part of your application - if it's right for our customers, our business and for you, then we'll do everything we can to make it happen.
Jun 04, 2025
Full time
About The Role We have a fantastic, unique opportunity for a self-motivated, organised individual to join our friendly team as a Deputy Pensions Partner. Working closely with our Pensions Partner, the pension scheme Trustees and the Company, our successful candidate will maintain and deliver all aspects of LV='s defined benefit and defined contribution arrangements. Utilising their in-depth knowledge, they'll support the Pensions Partner in the delivery of various initiatives across the schemes. This role is fundamental in ensuring the effective management of each of our Schemes and provides strong technical and operational support to LV='s pension arrangements, in collaboration with professional advisers, ensuring compliance with legislative requirements and best practice. Key Responsibilities Working with the Pensions Partner to ensure governance of the Schemes are maintained to a high standard, including monitoring and completing daily, monthly, and annual pension scheme governance tasks and regulatory reporting. Managing and attending Trustee Board and Sub Committee meetings, presenting, minute-taking and monitoring/managing actions through to completion. Working with scheme advisers (actuaries, administrators, legal counsel) to ensure compliance and best practice. Contributing to risk management, internal controls, and audit processes related to pensions, and supporting continuous improvement (making recommendations to improve the pension arrangements in response to member feedback and scheme performance). Supporting the Pensions Partner in advising the Company on funding strategies, regulatory changes and pensions policies. Liaising with the Trustee Board, Sub Committees, third party administrators and advisers, and encouraging clear and regular communication between actuaries, administrators, lawyers, consultants and investment managers Providing excellent technical support to the pension scheme Trustees and the Company, dealing with both regular and complex pension issues. Responding to queries from employees and pension scheme members, resolving any complaints, and supporting cases going through the Internal Dispute Resolution Procedure. Maintaining knowledge of the external environment and keeping up to date with regulatory and legislative developments to help support business needs. Managing and coordinating the effective delivery of pensions projects, managing the annual report and accounts, as well as ad-hoc projects, in line with pension scheme and business requirements. Ensuring projects are delivered on time, within budget, and in line with stakeholder expectations. Supporting the day-to-day operations of the pensions function, including employee communications, scheme data integrity and reporting. Providing support and guidance to the Pensions Administrator when required. Deputising for the Pensions Partner where appropriate. About You Our ideal candidate will Have in-depth, technical knowledge of defined benefit and defined contribution pension schemes. Understand the UK pensions legislation, governance requirements and funding issues, plus understand the wider pensions industry. Be able to engage with senior stakeholders and manage third-party advisors. Demonstrate excellent written and verbal communication skills, with the ability to competently record minutes during meetings. Effectively manage competing priorities and projects, and achieve high-quality outcomes, within an agreed timeframe. Have a keen eye for detail, with strong project management, planning, and data analysis skills. Showcase good knowledge of Microsoft programmes, particularly Excel. Enjoy working as part of a team and exhibit strong planning and organisational skills. Be influential, organised and have a real desire to learn and develop within the role. Rewards & Benefits At LV= Life and Pensions, you'll go above and beyond to do the right thing for our customers. We'll reward you with an attractive, competitive salary and benefits package in exchange for your hard work. This includes: 26 days' holiday, which increases to 28 days after 2 years of service. The opportunity to buy or sell up to 5 days' holiday. An annual bonus scheme based on company & personal performance. Flexible benefits, including a cycle to work scheme, health assessment, Personal Accident Insurance, critical illness cover, Private Medical Insurance and Dental Insurance. A competitive pension for which LV= Life and Pensions will double-match the amount you pay, up to 14% Group Life Assurance of 4 x basic pay to your dependents - you'll have the option to increase to 8 x cover. Group Income Protection, (if you're a member of the Pension scheme and reach 5 years of service). Employee Assistance Programme (EAP) service for support through difficult times in your life. Virtual GP service. Shared parental leave. Up to 20% discount on our life products for you and your immediate family. Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered. About Us Here at LV= Life and Pensions we love to hear from great people, so don't forget to connect with us on social media. We're proudly an equal-opportunity employer and we highly value diversity and inclusivity. We don't discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We're also open to conversations about flexible working as part of your application - if it's right for our customers, our business and for you, then we'll do everything we can to make it happen.
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Complaints Operations team exists within Product & Support Operations to govern the Complaints program at Stripe and drive an effective and efficient regulatory program. Complying with global and local laws and regulations is core to Stripe's business. Stripe has a legal obligation in multiple markets to ensure that we have a defined Complaints handling process, which includes identifying, tracking, responding to and resolving users' complaints. What you'll do The Complaints Operations team is seeking a program manager who will help us execute on our regulatory requirements, specifically in the EMEA region. This person will play a key role within our regulatory ecosystem, ensuring our platforms are in compliance and managing the timely remediation of issues across our products. We are seeking someone who can bring their operational expertise and rigor to our existing program and help us to drive improvements in what we do and how we operate. The main intent of this role is to improve our operational maturity while also improving the user experience for our users, driving faster and more effective resolution. Responsibilities Manage complaints programs end to end to ensure regulatory readiness and compliance and audit adherence Lead our EMEA Complaints program, driving enforcement, monitoring and resolution Continuously improve user-facing workflows to ensure operational streamlining for existing and new laws and regulations. Review and identify gaps and quality issues in our global complaint handling processes Build expertise across a breadth of Stripe's products and users through an understanding of the Complaints trends and user needs Leverage your deep regulatory expertise to collaborate with internal partners and users in complex user conversations Work closely with Stripe's Compliance and Legal teams to fulfill user requests Be a strong advocate for regulatory operations while working with product, engineering, and other internal partners Who You Are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Has 5+ years of demonstrated project management skills and a proven track record for operationalizing and scaling cross-functional organization-wide programs from the ground up Has excellent collaboration, communication, and relationship building skills and the ability to convey complex ideas succinctly to all audiences Has an analytical approach to decision-making. You are meticulous, objective and skilled at using metrics to drive decisions Has demonstrated experience and interest in regulatory operations. You have experience with complaints specific programs and European consumer protection laws. Has experience in fast-paced, high-growth environments and can manage several tasks in tight timelines and can manage shifting priorities Preferred qualifications Has strong research skills; able to analyze complex problems in order to identify root cause and trends; able to document complex narratives in a simplified way which are easy for others to use Is confident making decisive judgment calls in the absence of fully complete information Is comfortable working independently and collaborating with a distributed team Is excited to build resources to help other Stripes understand these complex topics Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. The annual salary range for this role in the primary location is €86,400 - €129,600. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
Jun 04, 2025
Full time
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Complaints Operations team exists within Product & Support Operations to govern the Complaints program at Stripe and drive an effective and efficient regulatory program. Complying with global and local laws and regulations is core to Stripe's business. Stripe has a legal obligation in multiple markets to ensure that we have a defined Complaints handling process, which includes identifying, tracking, responding to and resolving users' complaints. What you'll do The Complaints Operations team is seeking a program manager who will help us execute on our regulatory requirements, specifically in the EMEA region. This person will play a key role within our regulatory ecosystem, ensuring our platforms are in compliance and managing the timely remediation of issues across our products. We are seeking someone who can bring their operational expertise and rigor to our existing program and help us to drive improvements in what we do and how we operate. The main intent of this role is to improve our operational maturity while also improving the user experience for our users, driving faster and more effective resolution. Responsibilities Manage complaints programs end to end to ensure regulatory readiness and compliance and audit adherence Lead our EMEA Complaints program, driving enforcement, monitoring and resolution Continuously improve user-facing workflows to ensure operational streamlining for existing and new laws and regulations. Review and identify gaps and quality issues in our global complaint handling processes Build expertise across a breadth of Stripe's products and users through an understanding of the Complaints trends and user needs Leverage your deep regulatory expertise to collaborate with internal partners and users in complex user conversations Work closely with Stripe's Compliance and Legal teams to fulfill user requests Be a strong advocate for regulatory operations while working with product, engineering, and other internal partners Who You Are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Has 5+ years of demonstrated project management skills and a proven track record for operationalizing and scaling cross-functional organization-wide programs from the ground up Has excellent collaboration, communication, and relationship building skills and the ability to convey complex ideas succinctly to all audiences Has an analytical approach to decision-making. You are meticulous, objective and skilled at using metrics to drive decisions Has demonstrated experience and interest in regulatory operations. You have experience with complaints specific programs and European consumer protection laws. Has experience in fast-paced, high-growth environments and can manage several tasks in tight timelines and can manage shifting priorities Preferred qualifications Has strong research skills; able to analyze complex problems in order to identify root cause and trends; able to document complex narratives in a simplified way which are easy for others to use Is confident making decisive judgment calls in the absence of fully complete information Is comfortable working independently and collaborating with a distributed team Is excited to build resources to help other Stripes understand these complex topics Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. The annual salary range for this role in the primary location is €86,400 - €129,600. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
We are seeking an experienced and driven Technical Manager to lead quality standards across our client's food manufacturing site. This is a key leadership role focused on delivering a robust quality management system, ensuring compliance with all relevant legal, national, and customer standards, and driving improvements that enhance customer satisfaction and operational efficiency. Key Responsibilities: Drive improvements in quality awareness and lead site-wide quality improvement initiatives. Manage the Quality team, overseeing hygiene, allergen, and pest control activities. Contribute to the site's long-term strategic direction from a technical and quality perspective. Lead and support the site through audits (including BRC) and customer visits. Monitor and report on site Quality KPIs, driving continuous improvement. Manage the customer complaints process and lead complaints reduction initiatives. Own and maintain quality systems including HACCP and TACCP programs. Oversee all quality-related protocols, including product checks and metal detection. Ensure effective training delivery by the Quality team at all levels of the factory. Manage non-conforming materials, root cause analysis, and implementation of corrective actions. Liaise with regulatory bodies and ensure compliance with food and trading standards legislation. Support new product development and the introduction of new materials in collaboration with operations and planning teams. Lead team development, performance management, and employee engagement initiatives. Skills & Experience Required: Proven experience in a senior technical or quality role within food manufacturing. Direct experience working within a slaughter hall and a keen understanding of animal welfare. Experience with value-added or ready-meal products and thermal processing. Level 4 Food Hygiene certification (minimum). Strong understanding of food safety legislation, H&S, and ethical compliance (e.g., ETI Base Code, SEDEX). Excellent strategic thinking and attention to detail. Strong team management, communication, and leadership skills. Ability to develop and deliver training programs. Proficient in English (spoken and written) - essential for health & safety and quality control. Good numeracy skills. If you are looking to take on a leadership role with significant influence on product quality and safety, working within a collaborative and dynamic production environment and playing a key role in strategic quality initiatives and employee development, contact us today! Ref. S09 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.
May 30, 2025
Full time
We are seeking an experienced and driven Technical Manager to lead quality standards across our client's food manufacturing site. This is a key leadership role focused on delivering a robust quality management system, ensuring compliance with all relevant legal, national, and customer standards, and driving improvements that enhance customer satisfaction and operational efficiency. Key Responsibilities: Drive improvements in quality awareness and lead site-wide quality improvement initiatives. Manage the Quality team, overseeing hygiene, allergen, and pest control activities. Contribute to the site's long-term strategic direction from a technical and quality perspective. Lead and support the site through audits (including BRC) and customer visits. Monitor and report on site Quality KPIs, driving continuous improvement. Manage the customer complaints process and lead complaints reduction initiatives. Own and maintain quality systems including HACCP and TACCP programs. Oversee all quality-related protocols, including product checks and metal detection. Ensure effective training delivery by the Quality team at all levels of the factory. Manage non-conforming materials, root cause analysis, and implementation of corrective actions. Liaise with regulatory bodies and ensure compliance with food and trading standards legislation. Support new product development and the introduction of new materials in collaboration with operations and planning teams. Lead team development, performance management, and employee engagement initiatives. Skills & Experience Required: Proven experience in a senior technical or quality role within food manufacturing. Direct experience working within a slaughter hall and a keen understanding of animal welfare. Experience with value-added or ready-meal products and thermal processing. Level 4 Food Hygiene certification (minimum). Strong understanding of food safety legislation, H&S, and ethical compliance (e.g., ETI Base Code, SEDEX). Excellent strategic thinking and attention to detail. Strong team management, communication, and leadership skills. Ability to develop and deliver training programs. Proficient in English (spoken and written) - essential for health & safety and quality control. Good numeracy skills. If you are looking to take on a leadership role with significant influence on product quality and safety, working within a collaborative and dynamic production environment and playing a key role in strategic quality initiatives and employee development, contact us today! Ref. S09 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.
Technical Manager 48,000 Yolk Recruitment is supporting this exciting opportunity to join a leading, independent, family-owned business. Are you an experienced Technical Manager looking to take the lead in food safety, quality assurance, and compliance? Join a well-established and respected business that prides itself on delivering the finest quality products while maintaining the highest food safety standards. This is a fantastic opportunity to lead a dedicated team and drive excellence in food safety and compliance within a FMCG environment. This role as a Technical Manager offers a chance to drive food safety excellence in a growing business. As a key leader, you'll shape policies, ensure compliance, and maintain top industry standards in a fast-paced environment Key responsibilities: Provide strategic leadership in food safety, technical compliance, and continuous improvement. Lead Quality Assurance operations and oversee internal laboratory quality control. Develop and implement robust quality programs to meet industry and regulatory standards. Monitor production processes to ensure strict adherence to quality and safety systems. Maintain and develop HACCP food safety plans in line with company and customer requirements. Host site accreditation audits, including BRC certification and customer audits. Collaborate with the Management Team to drive operational improvements. Support New Product Development by approving new suppliers, products, and processes. Manage customer complaints, ensuring effective resolution and continuous improvement. Oversee the Laboratory Manager, Quality Technician, and Farm Liaison Officer. And this is what you'll need: Proven experience in FMCG, particularly within a high-risk food manufacturing environment. Strong knowledge of BRC, HACCP, and food safety regulations. Internal and external auditing experience. Food Safety Level 3 & HACCP Level 3 certifications. And this is what you'll get: Competitive salary. Pension up to 7%. Health cash plan. Company phone. If you feel you have the skills, experience and passion to be successful in this Technical Manager role apply now by sending your CV or calling me directly on (phone number removed) Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities
Mar 08, 2025
Full time
Technical Manager 48,000 Yolk Recruitment is supporting this exciting opportunity to join a leading, independent, family-owned business. Are you an experienced Technical Manager looking to take the lead in food safety, quality assurance, and compliance? Join a well-established and respected business that prides itself on delivering the finest quality products while maintaining the highest food safety standards. This is a fantastic opportunity to lead a dedicated team and drive excellence in food safety and compliance within a FMCG environment. This role as a Technical Manager offers a chance to drive food safety excellence in a growing business. As a key leader, you'll shape policies, ensure compliance, and maintain top industry standards in a fast-paced environment Key responsibilities: Provide strategic leadership in food safety, technical compliance, and continuous improvement. Lead Quality Assurance operations and oversee internal laboratory quality control. Develop and implement robust quality programs to meet industry and regulatory standards. Monitor production processes to ensure strict adherence to quality and safety systems. Maintain and develop HACCP food safety plans in line with company and customer requirements. Host site accreditation audits, including BRC certification and customer audits. Collaborate with the Management Team to drive operational improvements. Support New Product Development by approving new suppliers, products, and processes. Manage customer complaints, ensuring effective resolution and continuous improvement. Oversee the Laboratory Manager, Quality Technician, and Farm Liaison Officer. And this is what you'll need: Proven experience in FMCG, particularly within a high-risk food manufacturing environment. Strong knowledge of BRC, HACCP, and food safety regulations. Internal and external auditing experience. Food Safety Level 3 & HACCP Level 3 certifications. And this is what you'll get: Competitive salary. Pension up to 7%. Health cash plan. Company phone. If you feel you have the skills, experience and passion to be successful in this Technical Manager role apply now by sending your CV or calling me directly on (phone number removed) Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities
EMEA Quality & Compliance Manager Job type: Mon Fri, 8 - 5 Location: Fully remote Regular travel and overnight stays will be required throughout the EMEA region Salary: Circa £65,000 + Package Main Responsibilities: Developing Quality and Compliance programs, support their implementation and provide training throughout the EMEA account region Responsible for general Quality and Compliance on the EMEA account, ensuring all quality matters including change controls, documentation, processes, deviations or customer complaints are investigated and managed Support mobilisation of new sites from a quality and compliance perspective Review due diligence reports highlighting specific quality and compliance issues Develop and roll out resources in order to ensure full compliance with relevant quality management system (QMS) Manage the electronic Quality Management System for the client in EMEA Conduct training in GxP, QMS and compliance topics, to the wider account operations team Execute various processes (e.g. QMS / documentation control, change control, risk management, non-conformance and CAPA management, 3rd party management) in compliance to relevant standards and in agreement with the MSA and Quality Agreements Perform trending and analysis of quality and compliance data, KPIs / Intergrade Performance data for continuous improvement opportunities Produce monthly reports to regional management teams highlighting successes and hot spots Successful client and regulatory audits of GxP activities across the EMEA region Timely reporting and investigation of quality related incidents and audits Added value to the business through implementing efficient, standardised systems and processes Candidate Profile: Essential: Solid grounding and practical experience in working in the pharmaceutical or life sciences environment, particularly in a quality, laboratory or facilities management team In-depth knowledge of working in a pharmaceutical regulated (GxP) environment, and the standards which must be met to assure patient safety and product quality Strong background in quality management and auditing Competency to systematically gather information from a variety of sources, analyse information, identify implications of data, draw appropriate conclusions, generate viable alternative solutions to a question or problem and have the ability to apply quality risk management processes to evaluate the consequences of choosing each alternative The candidate must have an engaging communication style in order to successfully deliver Quality Compliance and GxP topics or training across the region Experience of working with multinational teams specifically across different geographic regions Desirable: Previous experience of working in a large, complex organization and with a global client team Extensive experience of having operated successfully in an outsourced B2B environment Other European languages are advantageous
Mar 07, 2025
Full time
EMEA Quality & Compliance Manager Job type: Mon Fri, 8 - 5 Location: Fully remote Regular travel and overnight stays will be required throughout the EMEA region Salary: Circa £65,000 + Package Main Responsibilities: Developing Quality and Compliance programs, support their implementation and provide training throughout the EMEA account region Responsible for general Quality and Compliance on the EMEA account, ensuring all quality matters including change controls, documentation, processes, deviations or customer complaints are investigated and managed Support mobilisation of new sites from a quality and compliance perspective Review due diligence reports highlighting specific quality and compliance issues Develop and roll out resources in order to ensure full compliance with relevant quality management system (QMS) Manage the electronic Quality Management System for the client in EMEA Conduct training in GxP, QMS and compliance topics, to the wider account operations team Execute various processes (e.g. QMS / documentation control, change control, risk management, non-conformance and CAPA management, 3rd party management) in compliance to relevant standards and in agreement with the MSA and Quality Agreements Perform trending and analysis of quality and compliance data, KPIs / Intergrade Performance data for continuous improvement opportunities Produce monthly reports to regional management teams highlighting successes and hot spots Successful client and regulatory audits of GxP activities across the EMEA region Timely reporting and investigation of quality related incidents and audits Added value to the business through implementing efficient, standardised systems and processes Candidate Profile: Essential: Solid grounding and practical experience in working in the pharmaceutical or life sciences environment, particularly in a quality, laboratory or facilities management team In-depth knowledge of working in a pharmaceutical regulated (GxP) environment, and the standards which must be met to assure patient safety and product quality Strong background in quality management and auditing Competency to systematically gather information from a variety of sources, analyse information, identify implications of data, draw appropriate conclusions, generate viable alternative solutions to a question or problem and have the ability to apply quality risk management processes to evaluate the consequences of choosing each alternative The candidate must have an engaging communication style in order to successfully deliver Quality Compliance and GxP topics or training across the region Experience of working with multinational teams specifically across different geographic regions Desirable: Previous experience of working in a large, complex organization and with a global client team Extensive experience of having operated successfully in an outsourced B2B environment Other European languages are advantageous
Senior Community Fundraising & Events Manager UKIM is one of the premier faiths based civil society organisations working in the UK to serve the needs of the Muslim community in the UK. UKIM is going through a major organisational reform to re-establish itself as an effective civil society organisation and fulfil its mission. The reform includes major changes at governance and executive level and relocating its Head Office from London to Oldham. The job holder is expected to provide inclusive and visionary leadership that inspires, engages and motivates employees, supporters and partners. To deliver UKIM s vision and mission and to develop the organisation s leading position within UK s civil society community. Applicants should be sympathetic to Islamic principles and values and have a solid understanding & experience of Muslim communities in the UK. Brief about the role UKIM is looking for an experienced individual with demonstrated relevant experience of media engagement, marketing (including digital), communications with internal and external stakeholders, along with suitable relevant qualifications, diverse skills and sector knowledge. The Senior Manager Media, Marketing and Communications will be overall responsible for the various functions/ scope of the Media, Marketing and Communications Department, including administrative matters, human resources aspects, budget preparation, monitoring & reporting, along with providing strategic leadership to the team, setting objectives for the team members, monthly 1-2-1 performance reviews, develop teams, develop fundraising campaigns/ coordinate fundraising activities/ appeals, prepare work plans against organisational strategic objectives and prepare quarterly reports for the Trustees. Main Responsibilities: To support the Executive Director to strategise and lead on related organisational development activities and projects, for the whole UKIM. Admin Aspects: To be responsible for admin aspects in relation to the departmental work. Leadership & Supervision: To provide leadership to the dynamic team and keep an oversight on the performance of the team members on regular basis, provide guidance and supervision as required, to organise monthly 1-2-1s with the team to provide support in achieving their objectives. Strategy: To develop and lead on effective and coherent Community Fundraising Strategy along with work plans, defined Key Performance Indicators (KPIs) to monitor departmental performance. Partnerships: To identify strategic fundraising partners and engage with the relevant stakeholders to enhance the UKIM s donor base and fundraising profile within the sector. Fundraising Campaigns: To develop various Community Fundraising Campaigns (calendar)/ Community Outreach, appeals (including TV/ radio), identifying suitable presenters/ fundraisers, street collections, organising fundraising events/ challenges, secure sponsorships from small & medium businesses etc. Budgets: To prepare departmental budget, monitor progress of income targets and expenses incurred. Prepare quarterly reports for the Executive Director and Trustees and present the progress to F&GPC regarding Community FR and other income streams and expenses incurred. Coordination: To regularly coordinate with the Finance Team and Media, Marketing & Comms Team regarding the status of fundraising income recorded and follow-up with any pledges made by the donors. Donor Engagement: To actively engage with high net worth donors/ individuals and identify 1-2-1 sponsorship for profile-based projects. Reporting: To ensure that any profile-based project reports are shared with the respective donors. Working as part of team: To work with other Heads and Managers to ensure effective delivery of all fundraising campaigns and activities. Communication: To effectively communicate with other departments to coordinate and streamline all fundraising activities. Management: Manage a dynamic team to ensure UKIM s International, UK and other programmes/projects maximise in their fundraising income. Horizon Scanning: To undertake horizon scanning, to continually review the sector trends, identify new fundraising approaches, identify innovative fundraising ideas. Regulatory Compliance: To comply with the regulatory bodies guidelines including FRSB, ICO (including GDPR), Charity Commissions etc. Reporting: To be able to produce Brief Reports regarding departmental activities and plans. CRM System: To keep the organisational CRM system up to date, including keeping regular contact with the donors for profile-based projects. Complaint Handling: To handle and respond to any donor complaints in a timely manner. Recruitment: To undertake recruitment (as required) for casual workers engaged during campaigns/ appeals. Website: To ensure that all fundraising campaigns/ events information is always up to date on UKIM s website and is aligned with the CRM system and with the Finance systems. Person Specification: Education at a minimum of Graduation, Masters in preferable in relevant field/ discipline. Experience of raising a charity s profile through developing and delivering creative, engaging Community Fundraising Campaigns and organising fundraising events. Experience of managing a WordPress website CMS, including Search Engine Optimisation (SEO), site navigation, Gutenberg page structuring. Excellent writing skills and ability to consistently create content that is clear and engaging. High level of digital competence and creativity to support strategic goals Proven Fundraising experience. Experience in managing budgets. Experience in developing team strategies and plans. People management experience. Knowledge of varied funding sources and structures and BME and faith-based communities. Extensive knowledge of a wide range of fundraising techniques. Understanding of the Charity Act and other legislation affecting fundraising ventures. Inter-personal communication skills. Make a Difference Join Our Team Help transform lives in the UK and abroad. If you are a talented and motivated professional who shares a strong commitment to UKIM s values and mission, we would love to hear from you. Important Information: We can only accept applications from candidates who are already eligible to work in the UK. We are unable to progress applications that require sponsorship. Applicants must be sympathetic to the values of UKIM. Only shortlisted candidates will be contacted. UKIM is an equal opportunities employer. Please note that we may close this vacancy early if we receive sufficient applications from suitable candidates and we only contact applicants who have been shortlisted. You may have experience of the following: Fundraising Manager, Senior Fundraising Executive, Senior Fundraising Officer, Fundraising Officer, Head of Fundraising, Charity, Fundraising Director, Marketing Manager, Marketing Operations Manager, Communications Manager, Charity, Charities, Not for Profit, etc. REF-219768
Mar 06, 2025
Full time
Senior Community Fundraising & Events Manager UKIM is one of the premier faiths based civil society organisations working in the UK to serve the needs of the Muslim community in the UK. UKIM is going through a major organisational reform to re-establish itself as an effective civil society organisation and fulfil its mission. The reform includes major changes at governance and executive level and relocating its Head Office from London to Oldham. The job holder is expected to provide inclusive and visionary leadership that inspires, engages and motivates employees, supporters and partners. To deliver UKIM s vision and mission and to develop the organisation s leading position within UK s civil society community. Applicants should be sympathetic to Islamic principles and values and have a solid understanding & experience of Muslim communities in the UK. Brief about the role UKIM is looking for an experienced individual with demonstrated relevant experience of media engagement, marketing (including digital), communications with internal and external stakeholders, along with suitable relevant qualifications, diverse skills and sector knowledge. The Senior Manager Media, Marketing and Communications will be overall responsible for the various functions/ scope of the Media, Marketing and Communications Department, including administrative matters, human resources aspects, budget preparation, monitoring & reporting, along with providing strategic leadership to the team, setting objectives for the team members, monthly 1-2-1 performance reviews, develop teams, develop fundraising campaigns/ coordinate fundraising activities/ appeals, prepare work plans against organisational strategic objectives and prepare quarterly reports for the Trustees. Main Responsibilities: To support the Executive Director to strategise and lead on related organisational development activities and projects, for the whole UKIM. Admin Aspects: To be responsible for admin aspects in relation to the departmental work. Leadership & Supervision: To provide leadership to the dynamic team and keep an oversight on the performance of the team members on regular basis, provide guidance and supervision as required, to organise monthly 1-2-1s with the team to provide support in achieving their objectives. Strategy: To develop and lead on effective and coherent Community Fundraising Strategy along with work plans, defined Key Performance Indicators (KPIs) to monitor departmental performance. Partnerships: To identify strategic fundraising partners and engage with the relevant stakeholders to enhance the UKIM s donor base and fundraising profile within the sector. Fundraising Campaigns: To develop various Community Fundraising Campaigns (calendar)/ Community Outreach, appeals (including TV/ radio), identifying suitable presenters/ fundraisers, street collections, organising fundraising events/ challenges, secure sponsorships from small & medium businesses etc. Budgets: To prepare departmental budget, monitor progress of income targets and expenses incurred. Prepare quarterly reports for the Executive Director and Trustees and present the progress to F&GPC regarding Community FR and other income streams and expenses incurred. Coordination: To regularly coordinate with the Finance Team and Media, Marketing & Comms Team regarding the status of fundraising income recorded and follow-up with any pledges made by the donors. Donor Engagement: To actively engage with high net worth donors/ individuals and identify 1-2-1 sponsorship for profile-based projects. Reporting: To ensure that any profile-based project reports are shared with the respective donors. Working as part of team: To work with other Heads and Managers to ensure effective delivery of all fundraising campaigns and activities. Communication: To effectively communicate with other departments to coordinate and streamline all fundraising activities. Management: Manage a dynamic team to ensure UKIM s International, UK and other programmes/projects maximise in their fundraising income. Horizon Scanning: To undertake horizon scanning, to continually review the sector trends, identify new fundraising approaches, identify innovative fundraising ideas. Regulatory Compliance: To comply with the regulatory bodies guidelines including FRSB, ICO (including GDPR), Charity Commissions etc. Reporting: To be able to produce Brief Reports regarding departmental activities and plans. CRM System: To keep the organisational CRM system up to date, including keeping regular contact with the donors for profile-based projects. Complaint Handling: To handle and respond to any donor complaints in a timely manner. Recruitment: To undertake recruitment (as required) for casual workers engaged during campaigns/ appeals. Website: To ensure that all fundraising campaigns/ events information is always up to date on UKIM s website and is aligned with the CRM system and with the Finance systems. Person Specification: Education at a minimum of Graduation, Masters in preferable in relevant field/ discipline. Experience of raising a charity s profile through developing and delivering creative, engaging Community Fundraising Campaigns and organising fundraising events. Experience of managing a WordPress website CMS, including Search Engine Optimisation (SEO), site navigation, Gutenberg page structuring. Excellent writing skills and ability to consistently create content that is clear and engaging. High level of digital competence and creativity to support strategic goals Proven Fundraising experience. Experience in managing budgets. Experience in developing team strategies and plans. People management experience. Knowledge of varied funding sources and structures and BME and faith-based communities. Extensive knowledge of a wide range of fundraising techniques. Understanding of the Charity Act and other legislation affecting fundraising ventures. Inter-personal communication skills. Make a Difference Join Our Team Help transform lives in the UK and abroad. If you are a talented and motivated professional who shares a strong commitment to UKIM s values and mission, we would love to hear from you. Important Information: We can only accept applications from candidates who are already eligible to work in the UK. We are unable to progress applications that require sponsorship. Applicants must be sympathetic to the values of UKIM. Only shortlisted candidates will be contacted. UKIM is an equal opportunities employer. Please note that we may close this vacancy early if we receive sufficient applications from suitable candidates and we only contact applicants who have been shortlisted. You may have experience of the following: Fundraising Manager, Senior Fundraising Executive, Senior Fundraising Officer, Fundraising Officer, Head of Fundraising, Charity, Fundraising Director, Marketing Manager, Marketing Operations Manager, Communications Manager, Charity, Charities, Not for Profit, etc. REF-219768
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Principal Operational Delivery Lead - Complaints About the role Our customers are at the heart of everything we do. So we're looking for someone to join us as an Principal Operational Delivery Lead to drive ongoing enhancements for the department, shaping & implementing initiatives to support our ongoing growth; and to engage, motivate, and inspire their team to deliver great customer experiences. You'll also be responsible for engaging with external stakeholders, where you'll be active in the industry, staying well connected and up to date with the landscape for the business area. Reporting to the Head of Complaints you'll have the opportunity to also lead our specialist teams within our Complaints department. You'll personally take the lead on the implementation of significant new initiatives across the whole of complaints. In addition to this, you'll manage and define the strategy for our external relationships to create mutually beneficial interactions. What you'll do: Work alongside key stakeholders on our change agenda, and prepare the department to deliver against upcoming initiatives and embed them effectively Identify and deliver ongoing enhancements to the department Work in partnership with internal and external stakeholders to drive new and impactful opportunities Oversee and maintain 3rd party relationships, driving the strategic direction Drive consistent outcomes through the utilisation of insight gained through a variety of channels Be responsible for our specialist teams and any external relationships associated with these Lead, engage and motivate your team Support your team with coaching and developing of their teams using recognised coaching models Carry out coach the coach sessions to continually improve Team Manager performance Effectively manage your team to deliver against KPIs to ensure that performance levels are maintained Support your team with management of both capability and conduct within their teams Demonstrate leadership skills and support the Operations team's vision, to deliver great outcomes for both our customers and business Be quick to adapt to actual or potential regulatory changes What we're looking for: Experience in leading others, either directly as line manager or indirectly Experience in driving significant ongoing enhancements to a team or department Strong understanding of using and manipulating data from various sources to make informed decisions A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions Experience in mass UL claims and service related complaints Working knowledge and experience of FOS and CMC activity Ability to work cross-functionally with lots of stakeholders to drive critical business decisions Leading and coaching others to performance against key operational metrics, using recognised coaching models A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus Resilient and able to initiate change in periods of high volumes Demonstrate of solid judgement in decision-making Recognise and reward great performance Desirable skills and experience: Experience of using LEAN or Six Sigma methodology Experience working with 3rd party relationships across the industry Experience of leading a team of People Leaders Experience of leading a team within an Operations department, within a regulated industry Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Mar 06, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Principal Operational Delivery Lead - Complaints About the role Our customers are at the heart of everything we do. So we're looking for someone to join us as an Principal Operational Delivery Lead to drive ongoing enhancements for the department, shaping & implementing initiatives to support our ongoing growth; and to engage, motivate, and inspire their team to deliver great customer experiences. You'll also be responsible for engaging with external stakeholders, where you'll be active in the industry, staying well connected and up to date with the landscape for the business area. Reporting to the Head of Complaints you'll have the opportunity to also lead our specialist teams within our Complaints department. You'll personally take the lead on the implementation of significant new initiatives across the whole of complaints. In addition to this, you'll manage and define the strategy for our external relationships to create mutually beneficial interactions. What you'll do: Work alongside key stakeholders on our change agenda, and prepare the department to deliver against upcoming initiatives and embed them effectively Identify and deliver ongoing enhancements to the department Work in partnership with internal and external stakeholders to drive new and impactful opportunities Oversee and maintain 3rd party relationships, driving the strategic direction Drive consistent outcomes through the utilisation of insight gained through a variety of channels Be responsible for our specialist teams and any external relationships associated with these Lead, engage and motivate your team Support your team with coaching and developing of their teams using recognised coaching models Carry out coach the coach sessions to continually improve Team Manager performance Effectively manage your team to deliver against KPIs to ensure that performance levels are maintained Support your team with management of both capability and conduct within their teams Demonstrate leadership skills and support the Operations team's vision, to deliver great outcomes for both our customers and business Be quick to adapt to actual or potential regulatory changes What we're looking for: Experience in leading others, either directly as line manager or indirectly Experience in driving significant ongoing enhancements to a team or department Strong understanding of using and manipulating data from various sources to make informed decisions A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions Experience in mass UL claims and service related complaints Working knowledge and experience of FOS and CMC activity Ability to work cross-functionally with lots of stakeholders to drive critical business decisions Leading and coaching others to performance against key operational metrics, using recognised coaching models A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus Resilient and able to initiate change in periods of high volumes Demonstrate of solid judgement in decision-making Recognise and reward great performance Desirable skills and experience: Experience of using LEAN or Six Sigma methodology Experience working with 3rd party relationships across the industry Experience of leading a team of People Leaders Experience of leading a team within an Operations department, within a regulated industry Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
We are currently seeking a Nursing Home Operations Manager to join our team and support homes across our North Division. As a Nursing Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met. As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes. This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including: Generous starting salary £7,500 annual car allowance All mileage and expenses paid 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days Up to 8% employers pension contribution Unlimited access to our generous refer a friend scheme, earning up to £1000 per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence Confidential and free access to counselling and legal services Required experience and qualifications: Passionate about providing high-quality care and improving the lives of residents Registered Nurse (RN) qualification or equivalent professional experience Significant experience in a senior operational/leadership role in a care home setting Turnaround home management experience Significant experience in managing budgets, financial planning, and cost control Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations Strong track record of improving care quality and driving operational efficiencies Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting Full UK driving licence, with the ability to travel regularly and stay away from home Role and responsibilities: Take on General Manager responsibilities and become a CQC Registered Manager if needed Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders Manage all sales enquires and proactively promote the home in the local community Build a culture of robust performance management Oversee staff recruitment, training, motivation, communication, supervision, and appraisal Demonstrate determination to deliver quality care Build close and trusting relationships with residents and their loved ones This is a demanding but rewarding national role that could see you based anywhere across Northern England. 7766 JBRP1_UKTJ
Feb 19, 2025
Full time
We are currently seeking a Nursing Home Operations Manager to join our team and support homes across our North Division. As a Nursing Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met. As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes. This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including: Generous starting salary £7,500 annual car allowance All mileage and expenses paid 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days Up to 8% employers pension contribution Unlimited access to our generous refer a friend scheme, earning up to £1000 per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence Confidential and free access to counselling and legal services Required experience and qualifications: Passionate about providing high-quality care and improving the lives of residents Registered Nurse (RN) qualification or equivalent professional experience Significant experience in a senior operational/leadership role in a care home setting Turnaround home management experience Significant experience in managing budgets, financial planning, and cost control Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations Strong track record of improving care quality and driving operational efficiencies Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting Full UK driving licence, with the ability to travel regularly and stay away from home Role and responsibilities: Take on General Manager responsibilities and become a CQC Registered Manager if needed Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders Manage all sales enquires and proactively promote the home in the local community Build a culture of robust performance management Oversee staff recruitment, training, motivation, communication, supervision, and appraisal Demonstrate determination to deliver quality care Build close and trusting relationships with residents and their loved ones This is a demanding but rewarding national role that could see you based anywhere across Northern England. 7766 JBRP1_UKTJ
Compliance Operations Manager, Money Laundering Reporting Officer UK Tesla is accelerating the world's transition to sustainable energy. Revolutionary strategies and products were developed within a few years and successfully launched on a large scale. This is only possible through extraordinary speed, innovation, and efficiency. One of the core challenges of the European in-house leasing and financing entities ("captives") is the management of the governance, risk, compliance & AML functions. Our EMEA Financial Services team is hiring a Compliance Operations Manager EMEA to join their team. The focus of the role will be to ensure oversight, guidance, and putting into practice policies for compliance matters such as Consumer Duty, complaints, contract updates, fraud, training programs, regulatory reporting, amongst other topics. Extensive knowledge about all topics is not required, but the ability and willingness to research and collaborate with internal and external teams to enhance knowledge is a must. It is expected that the Compliance Operations Manager is embedded into the day-to-day operations of the teams and processes they support. As new topics arise, whether through operational changes or changes to the regulatory environment, the Compliance Operations Manager will be expected to scope out projects, create plans of action for operational teams, as well as requirements for our digital product teams and coordinate requests from other functions for input. They will take ownership of projects in full, to ensure that all requirements are fully scoped and met. In addition, this role serves as the Money Laundering Reporting Officer (MLRO) for Tesla Financial Services Limited. As the MLRO, they will play an important role in ensuring the company's regulatory compliance, especially regarding the anti-money laundering (AML) setup. The focus will be on Tesla's finance company in the UK and providing support to Germany and any future EMEA markets. What You'll Do Conduct customer due diligence (CDD) checks and ongoing in-life monitoring. Efficiently develop EMEA compliance setup regarding private and commercial customers, alongside the implementation of any controls. Regular and ad-hoc reporting for general compliance topics and anti-money laundering (AML) related matters. Provide support to operational teams to ensure processes are completed in accordance with defined policies and to quickly identify any gaps that may not meet regulatory requirements. Conduct and support internal and external audits, or regulatory reviews as required. Regularly review, monitor, and report KYC processes to ensure full regulatory compliance, as well as carry out overall compliance training management, including design, presentation, tracking, and reporting. Scope out and provide compliance requirements in new projects or IT system changes, being clear on what the requirements are and using the regulation to support the requests made. The ability to test and provide sign-off that these requirements are met and working as intended. Carry out assessments, monitoring, and documentation of internal controls in the areas of compliance, AML, prevention of terrorist financing, and other criminal activities. Conduct periodic money laundering and terrorist financing risk assessments. Management advisory on legal challenges and regulations, and review and update of associated written framework. Provide guidance to management and staff on AML-related issues. What You'll Bring Ideally hold a bachelor's or master's degree in law, finance, business management, or have relevant working experience. Compliance experience in the financial services industry. Thorough understanding of the regulatory environment of financial services in the UK, with an interest in other EMEA markets. An entrepreneurial hands-on mindset in a true start-up environment. Keen attention to detail, excellent analytical and organizational skills. Excellent communication skills, with business fluency in English. Willingness to travel to be on-site at Tesla locations in the UK or other EMEA markets. Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state, or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.
Feb 19, 2025
Full time
Compliance Operations Manager, Money Laundering Reporting Officer UK Tesla is accelerating the world's transition to sustainable energy. Revolutionary strategies and products were developed within a few years and successfully launched on a large scale. This is only possible through extraordinary speed, innovation, and efficiency. One of the core challenges of the European in-house leasing and financing entities ("captives") is the management of the governance, risk, compliance & AML functions. Our EMEA Financial Services team is hiring a Compliance Operations Manager EMEA to join their team. The focus of the role will be to ensure oversight, guidance, and putting into practice policies for compliance matters such as Consumer Duty, complaints, contract updates, fraud, training programs, regulatory reporting, amongst other topics. Extensive knowledge about all topics is not required, but the ability and willingness to research and collaborate with internal and external teams to enhance knowledge is a must. It is expected that the Compliance Operations Manager is embedded into the day-to-day operations of the teams and processes they support. As new topics arise, whether through operational changes or changes to the regulatory environment, the Compliance Operations Manager will be expected to scope out projects, create plans of action for operational teams, as well as requirements for our digital product teams and coordinate requests from other functions for input. They will take ownership of projects in full, to ensure that all requirements are fully scoped and met. In addition, this role serves as the Money Laundering Reporting Officer (MLRO) for Tesla Financial Services Limited. As the MLRO, they will play an important role in ensuring the company's regulatory compliance, especially regarding the anti-money laundering (AML) setup. The focus will be on Tesla's finance company in the UK and providing support to Germany and any future EMEA markets. What You'll Do Conduct customer due diligence (CDD) checks and ongoing in-life monitoring. Efficiently develop EMEA compliance setup regarding private and commercial customers, alongside the implementation of any controls. Regular and ad-hoc reporting for general compliance topics and anti-money laundering (AML) related matters. Provide support to operational teams to ensure processes are completed in accordance with defined policies and to quickly identify any gaps that may not meet regulatory requirements. Conduct and support internal and external audits, or regulatory reviews as required. Regularly review, monitor, and report KYC processes to ensure full regulatory compliance, as well as carry out overall compliance training management, including design, presentation, tracking, and reporting. Scope out and provide compliance requirements in new projects or IT system changes, being clear on what the requirements are and using the regulation to support the requests made. The ability to test and provide sign-off that these requirements are met and working as intended. Carry out assessments, monitoring, and documentation of internal controls in the areas of compliance, AML, prevention of terrorist financing, and other criminal activities. Conduct periodic money laundering and terrorist financing risk assessments. Management advisory on legal challenges and regulations, and review and update of associated written framework. Provide guidance to management and staff on AML-related issues. What You'll Bring Ideally hold a bachelor's or master's degree in law, finance, business management, or have relevant working experience. Compliance experience in the financial services industry. Thorough understanding of the regulatory environment of financial services in the UK, with an interest in other EMEA markets. An entrepreneurial hands-on mindset in a true start-up environment. Keen attention to detail, excellent analytical and organizational skills. Excellent communication skills, with business fluency in English. Willingness to travel to be on-site at Tesla locations in the UK or other EMEA markets. Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state, or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.
The Head of Building Performance (HBP) is responsible for managing the high standard of building performance and operational risk and compliance across all services, including Mechanical, Electrical, Vertical transport, and public health systems. Ensuring consistent, seamless, and efficient standards are met allows the operations facilities team to focus on their core business. The HBP will familiarize themselves with the Client's sustainability strategy to actively manage energy and building performance, delivering optimized energy efficiencies and providing reporting that demonstrates compliance and achievements. The HBP must be a certified Nabers Assessor; if this accreditation is not already achieved, they will be willing to undertake it within the first 12 months of employment. The HBP will have experience in delivering engineering excellence through robust asset management frameworks such as ISO55001 and will be responsible for developing engineering policies, strategies, and implementation plans that meet building needs and exceed occupier expectations. The delivery of services is aimed at maximum customer satisfaction by fostering strong and long-lasting working relationships with stakeholders. 40 Leadenhall will align with JLL's sustainability commitments, the World Green Building Council's Net Zero Carbon Building Commitment, and the Better Building Partnership Climate change commitment. The HBP will actively manage energy and building performance in line with the pathway to NZC & DFP, managing supply partners to deliver optimized energy efficiencies and provide reporting that demonstrates compliance. Operational/Technical Responsibilities: Direct and manage the Design for Performance/Sustainability Manager and the Building Performance Manager. Maximize the capability of existing technology and building systems using SMART building systems, platforms, and data to ensure that Client's assets are operated at optimum performance and energy is managed and reported in line with Nabers accreditation. Assist in collating, measuring, and analysing building data required to achieve the initial Nabers rating. Maintain compliance with certifications such as WELL, BREEAM, R.E.S.E.T, and others. Manage risk and compliance across all areas of the building, including lifts, M & E systems, water hygiene, cooling towers, and general risk assessments. Act as the lead point of contact for all internal service delivery teams and coordinate all transactional activities while developing and maintaining exceptional relationships with all key stakeholders. Provide technical advice and guidance based on strong industry knowledge and experience. Collaborate with the Head of Engineering and engineering teams to continuously improve technical knowledge and competencies. Support PAM in the development, management, and delivery of the 40 LH ESG Management Strategy and AESGP. Act as a point of contact and spokesperson on ESG in support of mobilization and operations of 40 LH. Support PAM stakeholders on sustainability performance opportunities. Possess excellent report writing and communication skills, with the ability to liaise professionally with clients and colleagues. Required Knowledge: Heating, cooling, HVAC, LV, lighting, power distribution, ventilation, control, domestic water, fire, air conditioning systems, and water hygiene of closed and domestic systems. Building Management Systems, Energy Management Systems, IoT, and SMART applications. Compliance with statutory, regulatory, codes, and building regulations. Excellent knowledge of specific areas such as mechanical or electrical building services. Develop and implement policies, procedures, standards, and guides for operational excellence. Fulfill one-off and non-contractual operational tasks to a high specification and within a dedicated timeframe. Proven track record of technical problem solving. Carry out other general tasks as directed by the Head of 40 or the Head of Engineering within an appropriate timeframe. Customer Orientation: Foster a unique One Team relationship between the management team, service partners, and stakeholders. Use the CAFM system to record formal customer complaints and track progress through to resolution. Engagement & Communication: Present confidently in delivering training and presentations to colleagues and peers. Implement the vision and plan for the building to maintain improving environmental performance. Support the occupier engagement program to leverage 40LH sustainability. Contract & People Management: Lead in energy management strategy for the building, ensuring optimum performance and energy management. Maximize energy efficiency and oversee the implementation of projects and strategies that increase energy efficiency and reduce emissions. Develop and implement procedures, standards, and guides for building performance and operational excellence. Manage allocated service partners and their contract performance, ensuring work output aligns with contractual obligations. Meet monthly with the Technical Services team to align and review core service partners' KPIs and SLAs. Ensure all contracts are maintained within budget and seek ways to improve customer service and reduce expenditure. Health, Safety, Environmental & Sustainability Management: Identify and capture operational data to improve service value and performance. Lead by example to represent brand values and deliver set objectives. Ensure sustainability is at the heart of JLL's vision through social and corporate responsibility activities. Be knowledgeable about statutory compliance, health and safety risk management, and sustainability requirements. Qualifications / Experience: Preferably professionally registered (IEng or CEng) or working towards this. Preferably HNC or Degree in Building Service Engineering or relevant engineering subject. Minimum 10 years' experience at technical engineering management level. Preferably National General Certificate in Occupational Safety and Health - NEBOSH accredited. Membership or Associate Membership of BIFM, RICS, IOSH, CIBSE, or IEMA. Ability to communicate technical subjects to non-technical customers and team members. Ability to produce technical reports. Extensive mechanical, electrical BEMS, and SMART buildings services knowledge.
Feb 18, 2025
Full time
The Head of Building Performance (HBP) is responsible for managing the high standard of building performance and operational risk and compliance across all services, including Mechanical, Electrical, Vertical transport, and public health systems. Ensuring consistent, seamless, and efficient standards are met allows the operations facilities team to focus on their core business. The HBP will familiarize themselves with the Client's sustainability strategy to actively manage energy and building performance, delivering optimized energy efficiencies and providing reporting that demonstrates compliance and achievements. The HBP must be a certified Nabers Assessor; if this accreditation is not already achieved, they will be willing to undertake it within the first 12 months of employment. The HBP will have experience in delivering engineering excellence through robust asset management frameworks such as ISO55001 and will be responsible for developing engineering policies, strategies, and implementation plans that meet building needs and exceed occupier expectations. The delivery of services is aimed at maximum customer satisfaction by fostering strong and long-lasting working relationships with stakeholders. 40 Leadenhall will align with JLL's sustainability commitments, the World Green Building Council's Net Zero Carbon Building Commitment, and the Better Building Partnership Climate change commitment. The HBP will actively manage energy and building performance in line with the pathway to NZC & DFP, managing supply partners to deliver optimized energy efficiencies and provide reporting that demonstrates compliance. Operational/Technical Responsibilities: Direct and manage the Design for Performance/Sustainability Manager and the Building Performance Manager. Maximize the capability of existing technology and building systems using SMART building systems, platforms, and data to ensure that Client's assets are operated at optimum performance and energy is managed and reported in line with Nabers accreditation. Assist in collating, measuring, and analysing building data required to achieve the initial Nabers rating. Maintain compliance with certifications such as WELL, BREEAM, R.E.S.E.T, and others. Manage risk and compliance across all areas of the building, including lifts, M & E systems, water hygiene, cooling towers, and general risk assessments. Act as the lead point of contact for all internal service delivery teams and coordinate all transactional activities while developing and maintaining exceptional relationships with all key stakeholders. Provide technical advice and guidance based on strong industry knowledge and experience. Collaborate with the Head of Engineering and engineering teams to continuously improve technical knowledge and competencies. Support PAM in the development, management, and delivery of the 40 LH ESG Management Strategy and AESGP. Act as a point of contact and spokesperson on ESG in support of mobilization and operations of 40 LH. Support PAM stakeholders on sustainability performance opportunities. Possess excellent report writing and communication skills, with the ability to liaise professionally with clients and colleagues. Required Knowledge: Heating, cooling, HVAC, LV, lighting, power distribution, ventilation, control, domestic water, fire, air conditioning systems, and water hygiene of closed and domestic systems. Building Management Systems, Energy Management Systems, IoT, and SMART applications. Compliance with statutory, regulatory, codes, and building regulations. Excellent knowledge of specific areas such as mechanical or electrical building services. Develop and implement policies, procedures, standards, and guides for operational excellence. Fulfill one-off and non-contractual operational tasks to a high specification and within a dedicated timeframe. Proven track record of technical problem solving. Carry out other general tasks as directed by the Head of 40 or the Head of Engineering within an appropriate timeframe. Customer Orientation: Foster a unique One Team relationship between the management team, service partners, and stakeholders. Use the CAFM system to record formal customer complaints and track progress through to resolution. Engagement & Communication: Present confidently in delivering training and presentations to colleagues and peers. Implement the vision and plan for the building to maintain improving environmental performance. Support the occupier engagement program to leverage 40LH sustainability. Contract & People Management: Lead in energy management strategy for the building, ensuring optimum performance and energy management. Maximize energy efficiency and oversee the implementation of projects and strategies that increase energy efficiency and reduce emissions. Develop and implement procedures, standards, and guides for building performance and operational excellence. Manage allocated service partners and their contract performance, ensuring work output aligns with contractual obligations. Meet monthly with the Technical Services team to align and review core service partners' KPIs and SLAs. Ensure all contracts are maintained within budget and seek ways to improve customer service and reduce expenditure. Health, Safety, Environmental & Sustainability Management: Identify and capture operational data to improve service value and performance. Lead by example to represent brand values and deliver set objectives. Ensure sustainability is at the heart of JLL's vision through social and corporate responsibility activities. Be knowledgeable about statutory compliance, health and safety risk management, and sustainability requirements. Qualifications / Experience: Preferably professionally registered (IEng or CEng) or working towards this. Preferably HNC or Degree in Building Service Engineering or relevant engineering subject. Minimum 10 years' experience at technical engineering management level. Preferably National General Certificate in Occupational Safety and Health - NEBOSH accredited. Membership or Associate Membership of BIFM, RICS, IOSH, CIBSE, or IEMA. Ability to communicate technical subjects to non-technical customers and team members. Ability to produce technical reports. Extensive mechanical, electrical BEMS, and SMART buildings services knowledge.
Full-time Address: Lovelady Lane, Alston CA9 3LX Accommodation can be provided with an adjusted rent UK Work Authorization is required Starting Date: End of February Tasks Role Overview Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key Attributes of the Candidate: Outstanding leader, with the belief and drive to make our residents' lives better. Customer focused. An ability to work and build an excellent rapport with people. Experience of leading and motivating a team. Representing the company widely within the local community. Confidentiality. Key Responsibilities First point of contact and visible presence to the guests by delivering a high quality service to them at all times. Ensuring the property teams are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations. Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded. To provide support to individual guests in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate. People Management To ensure the effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies. To undertake the day to day supervision of property staff to ensure the smooth running of the community. To monitor and evaluate property staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the guests. To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to. To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations. To ensure that all staff within the property receive Induction training in line with both local practice and Payman Club policies and procedures. To ensure that all staff within the properties receive appropriate training in order to carry out their duties and responsibilities effectively and safely. To consult and inform staff regarding relevant issues within the properties and the Company. Finance In conjunction with the Operations Manager & Finance Manager, prepare and monitor the annual budgets for the property. To deliver all contractual services to guests within the parameters of the approved budget. To ensure the timely collection of any sums due from guests. To assist in promoting the sale of other services provided by Payman Club or any of its associated companies to the guests of the property. Property To understand and comply with all the legal and other regulatory constraints involved in managing property. To plan and implement a programme of routine and preventative maintenance throughout the property. To ensure the appropriate, timely and cost effective response to individual guests requests for maintenance of their rooms and to ensure that all such requests are properly logged and tracked. To ensure that an out of hours emergency maintenance service is available to guests as needed. To engage contractors where appropriate to carry out cost effective and high quality work. To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site. To act in the best interests of the company to assist in sales. Through regular inspection ensure that a high quality environment is maintained throughout the property. Health & Safety To be the designated person with overall responsibility for Health and Safety matters within the property. To ensure the provision of a safe environment for guests, staff and visitors. To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters. To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements. Site Facilities To manage any other functions (including any restaurant or other similar facility) provided by the Company for the benefit of the guests and visitors. To work collaboratively with other Payman Club staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company. General To be involved with the sales process to ensure compliance with statutory legislation. To deliver an excellent customer experience during the sales process. To be involved with the delivery of additional products and services, and to promote the "Payman Club" brand within each Village. To ensure that the Operations Manager is fully briefed on all matters relating to the running of the property on a regular basis. To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company. To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home. To keep the outside and public areas of the hotel clean and prepare them for the following day's events. To set up restaurant for breakfast To prepare and serve healthy breakfast, lunch, and afternoon tea. To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. To provide basic housekeeping duties including replacing linen, changing and arranging the towels, emptying waste, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out. To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets. To transport dirty linen to correct areas to be cleaned and to restock areas with clean linens. Such other duties as are commensurate with the post. Accommodation To be an onsite live in staff member, able to cover any shift gaps and deliver on all service requirements, as well as respond to emergencies. Requirements Attributes, Experience and Qualifications 10 years plus experience at General Manager level running and managing 4-5 hotels/within the hospitality sector in operational management capacity. Demonstrable experience and knowledge in commercial management of a site or contract. Experience of direct people management of a team. Strong role model of excellent customer service. Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do. Approachable and open manner - able to demonstrate empathy and a personable approach. Change agent who has experience of leading teams on a journey of continuous improvement. Have worked within a fast paced environment. Able to manage ambiguity well and turn it into action to provide clarity and direction. Ability to influence stakeholders at all levels to gain buy in. Account management experience is essential - Good understanding of P&L and path to profit, pitfalls and opportunities. Comfortable making decisions and be able to think innovatively about solving problems. Documents: ID Card DBS Check Proof of Physical Address 2 References
Feb 16, 2025
Full time
Full-time Address: Lovelady Lane, Alston CA9 3LX Accommodation can be provided with an adjusted rent UK Work Authorization is required Starting Date: End of February Tasks Role Overview Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key Attributes of the Candidate: Outstanding leader, with the belief and drive to make our residents' lives better. Customer focused. An ability to work and build an excellent rapport with people. Experience of leading and motivating a team. Representing the company widely within the local community. Confidentiality. Key Responsibilities First point of contact and visible presence to the guests by delivering a high quality service to them at all times. Ensuring the property teams are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations. Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded. To provide support to individual guests in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate. People Management To ensure the effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies. To undertake the day to day supervision of property staff to ensure the smooth running of the community. To monitor and evaluate property staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the guests. To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to. To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations. To ensure that all staff within the property receive Induction training in line with both local practice and Payman Club policies and procedures. To ensure that all staff within the properties receive appropriate training in order to carry out their duties and responsibilities effectively and safely. To consult and inform staff regarding relevant issues within the properties and the Company. Finance In conjunction with the Operations Manager & Finance Manager, prepare and monitor the annual budgets for the property. To deliver all contractual services to guests within the parameters of the approved budget. To ensure the timely collection of any sums due from guests. To assist in promoting the sale of other services provided by Payman Club or any of its associated companies to the guests of the property. Property To understand and comply with all the legal and other regulatory constraints involved in managing property. To plan and implement a programme of routine and preventative maintenance throughout the property. To ensure the appropriate, timely and cost effective response to individual guests requests for maintenance of their rooms and to ensure that all such requests are properly logged and tracked. To ensure that an out of hours emergency maintenance service is available to guests as needed. To engage contractors where appropriate to carry out cost effective and high quality work. To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site. To act in the best interests of the company to assist in sales. Through regular inspection ensure that a high quality environment is maintained throughout the property. Health & Safety To be the designated person with overall responsibility for Health and Safety matters within the property. To ensure the provision of a safe environment for guests, staff and visitors. To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters. To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements. Site Facilities To manage any other functions (including any restaurant or other similar facility) provided by the Company for the benefit of the guests and visitors. To work collaboratively with other Payman Club staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company. General To be involved with the sales process to ensure compliance with statutory legislation. To deliver an excellent customer experience during the sales process. To be involved with the delivery of additional products and services, and to promote the "Payman Club" brand within each Village. To ensure that the Operations Manager is fully briefed on all matters relating to the running of the property on a regular basis. To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company. To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home. To keep the outside and public areas of the hotel clean and prepare them for the following day's events. To set up restaurant for breakfast To prepare and serve healthy breakfast, lunch, and afternoon tea. To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. To provide basic housekeeping duties including replacing linen, changing and arranging the towels, emptying waste, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out. To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets. To transport dirty linen to correct areas to be cleaned and to restock areas with clean linens. Such other duties as are commensurate with the post. Accommodation To be an onsite live in staff member, able to cover any shift gaps and deliver on all service requirements, as well as respond to emergencies. Requirements Attributes, Experience and Qualifications 10 years plus experience at General Manager level running and managing 4-5 hotels/within the hospitality sector in operational management capacity. Demonstrable experience and knowledge in commercial management of a site or contract. Experience of direct people management of a team. Strong role model of excellent customer service. Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do. Approachable and open manner - able to demonstrate empathy and a personable approach. Change agent who has experience of leading teams on a journey of continuous improvement. Have worked within a fast paced environment. Able to manage ambiguity well and turn it into action to provide clarity and direction. Ability to influence stakeholders at all levels to gain buy in. Account management experience is essential - Good understanding of P&L and path to profit, pitfalls and opportunities. Comfortable making decisions and be able to think innovatively about solving problems. Documents: ID Card DBS Check Proof of Physical Address 2 References
Quality & Compliance Lead - Care Homes £60,000 - £65,000 Milton Keynes, Bedford and surrounding areas OVERVIEW: An opportunity has arisen for an experienced professional to oversee compliance and quality standards across a group of care homes. This role focuses on ensuring excellence in resident care, adherence to regulatory requirements, and fostering a culture of continuous improvement. The successful candidate will work closely with management teams to enhance operational standards and maintain the highest levels of safety, dignity, and well-being for residents. KEY DUTIES: Provide hands-on support to care home managers, helping them achieve high standards of service delivery and compliance. Keep up to date with relevant legislation, ensuring all policies and procedures reflect current regulatory expectations. Oversee safeguarding procedures, ensuring a proactive approach to resident safety and protection. Lead and deliver training programs to ensure staff are knowledgeable about safeguarding, compliance, and quality care. Monitor care home environments and working practices to identify areas for improvement and implement best practices. Implement effective complaints and feedback systems, using insights to drive service enhancements. Conduct regular internal audits to assess compliance with regulatory standards and organisational policies. Support the recruitment, induction, and ongoing training of staff to maintain a highly skilled workforce. Ensure all HR processes related to performance management and grievance procedures are handled in line with best practice and employment law. Develop strong relationships with external agencies, ensuring the organization remains well-regarded in the care sector. Act as a central point of contact for regulatory bodies and local authorities, representing the organization in inspections and audits. Provide leadership in times of transition, stepping in to oversee home operations as needed. REQUIREMENTS: A qualified healthcare professional with an active NMC registration. Demonstrable experience in senior management within a care or nursing home setting. Strong understanding of regulatory frameworks and best practices in adult social care. Excellent leadership and communication skills, with the ability to drive positive change. A proactive and analytical mindset, capable of making informed decisions and problem-solving effectively. How to apply for this: Apply or contact me directly, my name is Rebecca Chapple (Lead Healthcare Consultant) and my number is (phone number removed) or send a copy of your CV to (url removed) you can also text me on (phone number removed) All conversations are treated in the strictest confidence. APPRC2
Feb 13, 2025
Full time
Quality & Compliance Lead - Care Homes £60,000 - £65,000 Milton Keynes, Bedford and surrounding areas OVERVIEW: An opportunity has arisen for an experienced professional to oversee compliance and quality standards across a group of care homes. This role focuses on ensuring excellence in resident care, adherence to regulatory requirements, and fostering a culture of continuous improvement. The successful candidate will work closely with management teams to enhance operational standards and maintain the highest levels of safety, dignity, and well-being for residents. KEY DUTIES: Provide hands-on support to care home managers, helping them achieve high standards of service delivery and compliance. Keep up to date with relevant legislation, ensuring all policies and procedures reflect current regulatory expectations. Oversee safeguarding procedures, ensuring a proactive approach to resident safety and protection. Lead and deliver training programs to ensure staff are knowledgeable about safeguarding, compliance, and quality care. Monitor care home environments and working practices to identify areas for improvement and implement best practices. Implement effective complaints and feedback systems, using insights to drive service enhancements. Conduct regular internal audits to assess compliance with regulatory standards and organisational policies. Support the recruitment, induction, and ongoing training of staff to maintain a highly skilled workforce. Ensure all HR processes related to performance management and grievance procedures are handled in line with best practice and employment law. Develop strong relationships with external agencies, ensuring the organization remains well-regarded in the care sector. Act as a central point of contact for regulatory bodies and local authorities, representing the organization in inspections and audits. Provide leadership in times of transition, stepping in to oversee home operations as needed. REQUIREMENTS: A qualified healthcare professional with an active NMC registration. Demonstrable experience in senior management within a care or nursing home setting. Strong understanding of regulatory frameworks and best practices in adult social care. Excellent leadership and communication skills, with the ability to drive positive change. A proactive and analytical mindset, capable of making informed decisions and problem-solving effectively. How to apply for this: Apply or contact me directly, my name is Rebecca Chapple (Lead Healthcare Consultant) and my number is (phone number removed) or send a copy of your CV to (url removed) you can also text me on (phone number removed) All conversations are treated in the strictest confidence. APPRC2
Join us in the stunning Orkney Islands! Breathtaking views, unforgettable experiences. Apply now! Starting Date: April 2025 Full-time Address: The Pierhead, 15 Victoria St, Stromness KW16 3AA Accommodation can be provided with an adjusted rent UK work authorization is required Salary: Start from 32K per Annum Tasks Role Overview Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key Responsibilities First point of contact and visible presence to the guests by delivering a high quality service to them at all times. Ensuring the property teams are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations. Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded. To provide support to individual guests in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate. People Management To ensure the effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies. To undertake the day to day supervision of property staff to ensure the smooth running of the community. To monitor and evaluate property staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the guests. To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to. To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations. To ensure that all staff within the property receive Induction training in line with both local practice and Payman Club policies and procedures. To ensure that all staff within the properties receive appropriate training in order to carry out their duties and responsibilities effectively and safely. To consult and inform staff regarding relevant issues within the properties and the Company. Finance In conjunction with the Operations Manager & Finance Manager, prepare and monitor the annual budgets for the property. To deliver all contractual services to guests within the parameters of the approved budget. To ensure the timely collection of any sums due from guests. To assist in promoting the sale of other services provided by Payman Club or any of its associated companies to the guests of the property. Property To understand and comply with all the legal and other regulatory constraints involved in managing property. To plan and implement a programme of routine and preventative maintenance throughout the property. To ensure the appropriate, timely and cost effective response to individual guests requests for maintenance of their rooms and to ensure that all such requests are properly logged and tracked. To ensure that an out of hours emergency maintenance service is available to guests as needed. To engage contractors where appropriate to carry out cost effective and high quality work. To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site. To act in the best interests of the company to assist in sales. Through regular inspection ensure that a high quality environment is maintained throughout the property. Health & Safety To be the designated person with overall responsibility for Health and Safety matters within the property. To ensure the provision of a safe environment for guests, staff and visitors. To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters. To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements. Site Facilities To manage any other functions (including any restaurant or other similar facility) provided by the Company for the benefit of the guests and visitors. To work collaboratively with other Payman Club staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company. General To be involved with the sales process to ensure compliance with statutory legislation. To deliver an excellent customer experience during the sales process. To be involved with the delivery of additional products and services, and to promote the "Payman Club" brand within each Village. To ensure that the Operations Manager is fully briefed on all matters relating to the running of the property on a regular basis. To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company. To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home. Requirements Attributes, Experience and Qualifications 10 years plus experience at General Manager level running and managing 4-5 hotels/within the hospitality sector in operational management capacity. Demonstrable experience and knowledge in commercial management of a site or contract. Experience of direct people management of a team. Strong role model of excellent customer service. Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do. Approachable and open manner - able to demonstrate empathy and a personable approach. Change agent who has experience of leading teams on a journey of continuous improvement. Have worked within a fast paced environment. Able to manage ambiguity well and turn it into action to provide clarity and direction. Ability to influence stakeholders at all levels to gain buy in. Account management experience is essential - Good understanding of P&L and path to profit, pitfalls and opportunities. Comfortable making decision and be able to think innovatively about solving problems. Documents: ID Card DBS Check Proof of Physical Address 2 References
Feb 10, 2025
Full time
Join us in the stunning Orkney Islands! Breathtaking views, unforgettable experiences. Apply now! Starting Date: April 2025 Full-time Address: The Pierhead, 15 Victoria St, Stromness KW16 3AA Accommodation can be provided with an adjusted rent UK work authorization is required Salary: Start from 32K per Annum Tasks Role Overview Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key Responsibilities First point of contact and visible presence to the guests by delivering a high quality service to them at all times. Ensuring the property teams are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations. Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded. To provide support to individual guests in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate. People Management To ensure the effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies. To undertake the day to day supervision of property staff to ensure the smooth running of the community. To monitor and evaluate property staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the guests. To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to. To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations. To ensure that all staff within the property receive Induction training in line with both local practice and Payman Club policies and procedures. To ensure that all staff within the properties receive appropriate training in order to carry out their duties and responsibilities effectively and safely. To consult and inform staff regarding relevant issues within the properties and the Company. Finance In conjunction with the Operations Manager & Finance Manager, prepare and monitor the annual budgets for the property. To deliver all contractual services to guests within the parameters of the approved budget. To ensure the timely collection of any sums due from guests. To assist in promoting the sale of other services provided by Payman Club or any of its associated companies to the guests of the property. Property To understand and comply with all the legal and other regulatory constraints involved in managing property. To plan and implement a programme of routine and preventative maintenance throughout the property. To ensure the appropriate, timely and cost effective response to individual guests requests for maintenance of their rooms and to ensure that all such requests are properly logged and tracked. To ensure that an out of hours emergency maintenance service is available to guests as needed. To engage contractors where appropriate to carry out cost effective and high quality work. To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site. To act in the best interests of the company to assist in sales. Through regular inspection ensure that a high quality environment is maintained throughout the property. Health & Safety To be the designated person with overall responsibility for Health and Safety matters within the property. To ensure the provision of a safe environment for guests, staff and visitors. To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters. To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements. Site Facilities To manage any other functions (including any restaurant or other similar facility) provided by the Company for the benefit of the guests and visitors. To work collaboratively with other Payman Club staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company. General To be involved with the sales process to ensure compliance with statutory legislation. To deliver an excellent customer experience during the sales process. To be involved with the delivery of additional products and services, and to promote the "Payman Club" brand within each Village. To ensure that the Operations Manager is fully briefed on all matters relating to the running of the property on a regular basis. To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company. To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home. Requirements Attributes, Experience and Qualifications 10 years plus experience at General Manager level running and managing 4-5 hotels/within the hospitality sector in operational management capacity. Demonstrable experience and knowledge in commercial management of a site or contract. Experience of direct people management of a team. Strong role model of excellent customer service. Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do. Approachable and open manner - able to demonstrate empathy and a personable approach. Change agent who has experience of leading teams on a journey of continuous improvement. Have worked within a fast paced environment. Able to manage ambiguity well and turn it into action to provide clarity and direction. Ability to influence stakeholders at all levels to gain buy in. Account management experience is essential - Good understanding of P&L and path to profit, pitfalls and opportunities. Comfortable making decision and be able to think innovatively about solving problems. Documents: ID Card DBS Check Proof of Physical Address 2 References
Full-time Address: Lovelady Lane, Alston CA9 3LX Accommodation can be provided with an adjusted rent UK Work Authorization is required Starting Date: End of February Tasks Role Overview Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key Attributes of the Candidate: Outstanding leader, with the belief and drive to make our residents' lives better. Customer focused. An ability to work and build an excellent rapport with people. Experience of leading and motivating a team. Representing the company widely within the local community. Confidentiality. Key Responsibilities First point of contact and visible presence to the guests by delivering a high quality service to them at all times. Ensuring the property teams are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations. Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded. To provide support to individual guests in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate. People Management To ensure the effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies. To undertake the day to day supervision of property staff to ensure the smooth running of the community. To monitor and evaluate property staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the guests. To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to. To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations. To ensure that all staff within the property receive Induction training in line with both local practice and Payman Club policies and procedures. To ensure that all staff within the properties receive appropriate training in order to carry out their duties and responsibilities effectively and safely. To consult and inform staff regarding relevant issues within the properties and the Company. Finance In conjunction with the Operations Manager & Finance Manager, prepare and monitor the annual budgets for the property. To deliver all contractual services to guests within the parameters of the approved budget. To ensure the timely collection of any sums due from guests. To assist in promoting the sale of other services provided by Payman Club or any of its associated companies to the guests of the property. Property To understand and comply with all the legal and other regulatory constraints involved in managing property. To plan and implement a programme of routine and preventative maintenance throughout the property. To ensure the appropriate, timely and cost effective response to individual guests requests for maintenance of their rooms and to ensure that all such requests are properly logged and tracked. To ensure that an out of hours emergency maintenance service is available to guests as needed. To engage contractors where appropriate to carry out cost effective and high quality work. To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site. To act in the best interests of the company to assist in sales. Through regular inspection ensure that a high quality environment is maintained throughout the property. Health & Safety To be the designated person with overall responsibility for Health and Safety matters within the property. To ensure the provision of a safe environment for guests, staff and visitors. To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters. To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements. Site Facilities To manage any other functions (including any restaurant or other similar facility) provided by the Company for the benefit of the guests and visitors. To work collaboratively with other Payman Club staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company. General To be involved with the sales process to ensure compliance with statutory legislation. To deliver an excellent customer experience during the sales process. To be involved with the delivery of additional products and services, and to promote the "Payman Club" brand within each Village. To ensure that the Operations Manager is fully briefed on all matters relating to the running of the property on a regular basis. To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company. To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home. Accommodation To be an onsite live in staff member, able to cover any shift gaps and deliver on all service requirements, as well as respond to emergencies. Requirements Attributes, Experience and Qualifications 10 years plus experience at General Manager level running and managing 4-5 hotels/within the hospitality sector in operational management capacity. Demonstrable experience and knowledge in commercial management of a site or contract. Experience of direct people management of a team. Strong role model of excellent customer service. Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do. Approachable and open manner - able to demonstrate empathy and a personable approach. Change agent who has experience of leading teams on a journey of continuous improvement. Have worked within a fast paced environment. Able to manage ambiguity well and turn it into action to provide clarity and direction. Ability to influence stakeholders at all levels to gain buy in. Account management experience is essential - Good understanding of P&L and path to profit, pitfalls and opportunities. Comfortable making decisions and be able to think innovatively about solving problems. Documents: ID Card DBS Check Proof of Physical Address 2 References
Feb 10, 2025
Full time
Full-time Address: Lovelady Lane, Alston CA9 3LX Accommodation can be provided with an adjusted rent UK Work Authorization is required Starting Date: End of February Tasks Role Overview Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key Attributes of the Candidate: Outstanding leader, with the belief and drive to make our residents' lives better. Customer focused. An ability to work and build an excellent rapport with people. Experience of leading and motivating a team. Representing the company widely within the local community. Confidentiality. Key Responsibilities First point of contact and visible presence to the guests by delivering a high quality service to them at all times. Ensuring the property teams are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations. Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. To respond in a timely manner to any complaints made by guests ensuring that full details of both the complaint and the action taken are recorded. To provide support to individual guests in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate. People Management To ensure the effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies. To undertake the day to day supervision of property staff to ensure the smooth running of the community. To monitor and evaluate property staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the guests. To monitor attendance, managing issues of absence as they arise to ensure that service levels are maintained and budgets adhered to. To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations. To ensure that all staff within the property receive Induction training in line with both local practice and Payman Club policies and procedures. To ensure that all staff within the properties receive appropriate training in order to carry out their duties and responsibilities effectively and safely. To consult and inform staff regarding relevant issues within the properties and the Company. Finance In conjunction with the Operations Manager & Finance Manager, prepare and monitor the annual budgets for the property. To deliver all contractual services to guests within the parameters of the approved budget. To ensure the timely collection of any sums due from guests. To assist in promoting the sale of other services provided by Payman Club or any of its associated companies to the guests of the property. Property To understand and comply with all the legal and other regulatory constraints involved in managing property. To plan and implement a programme of routine and preventative maintenance throughout the property. To ensure the appropriate, timely and cost effective response to individual guests requests for maintenance of their rooms and to ensure that all such requests are properly logged and tracked. To ensure that an out of hours emergency maintenance service is available to guests as needed. To engage contractors where appropriate to carry out cost effective and high quality work. To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site. To act in the best interests of the company to assist in sales. Through regular inspection ensure that a high quality environment is maintained throughout the property. Health & Safety To be the designated person with overall responsibility for Health and Safety matters within the property. To ensure the provision of a safe environment for guests, staff and visitors. To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters. To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements. Site Facilities To manage any other functions (including any restaurant or other similar facility) provided by the Company for the benefit of the guests and visitors. To work collaboratively with other Payman Club staff to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company. General To be involved with the sales process to ensure compliance with statutory legislation. To deliver an excellent customer experience during the sales process. To be involved with the delivery of additional products and services, and to promote the "Payman Club" brand within each Village. To ensure that the Operations Manager is fully briefed on all matters relating to the running of the property on a regular basis. To prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company. To attend any such meetings and training courses as may be reasonably required, including where necessary overnight stays away from home. Accommodation To be an onsite live in staff member, able to cover any shift gaps and deliver on all service requirements, as well as respond to emergencies. Requirements Attributes, Experience and Qualifications 10 years plus experience at General Manager level running and managing 4-5 hotels/within the hospitality sector in operational management capacity. Demonstrable experience and knowledge in commercial management of a site or contract. Experience of direct people management of a team. Strong role model of excellent customer service. Confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do. Approachable and open manner - able to demonstrate empathy and a personable approach. Change agent who has experience of leading teams on a journey of continuous improvement. Have worked within a fast paced environment. Able to manage ambiguity well and turn it into action to provide clarity and direction. Ability to influence stakeholders at all levels to gain buy in. Account management experience is essential - Good understanding of P&L and path to profit, pitfalls and opportunities. Comfortable making decisions and be able to think innovatively about solving problems. Documents: ID Card DBS Check Proof of Physical Address 2 References
Welcome to Staycity, a thriving and rapidly expanding Aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new Aparthotels opening each year, we're on an unstoppable journey, with 33 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice. Staycity is seekinga General Manager to oversee our 124key Aparthotel in East London . The property has multiple F&B outlets, including a rooftop terrace, therefore solid experience in managing dynamic F&B spaces is a must! The property will also undergo an extension next year to increase key numbers so if you have project management experience then read on. The ideal candidate will have a proven track record in 150+ rooms hotel management, with demonstrable F&B experience, someone who can show exceptional leadership, strategic thinking, and a deep understanding of the hospitality industry. As the GeneralManager, you will be responsible for overseeing all aspects of the hotel's operations, ensuring an exceptional guest experience, driving financial performance, and maintaining the highest standards of service and quality. Our company values are collaboration, drive, kindness, respect, and curiosity, and we believe that these values are critical to our success. If you are a proactive, detail-oriented person, with a passion for driving excellence and a commitment to fostering a positive and respectful work environment, we invite you to apply and join Staycity Group. Benefits: We want you and your loved ones to thrive, we'll support your health, wellness, learning and development and if you decide it's time to start or grow a family rest assured, we celebrate that too: Paid Maternity, Surrogacy, Adoptive & Paternity leave Generous holiday allowance Annual Bonus, based on your contribution and impact Discounted rates for overnight stays for you, and your family and friends Refer and earn scheme if you successfully refer a friend to work with us Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK) Volunteer days: 2 paid volunteer days per year to support causes in your local community EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP) Long service rewards What we are looking for Minimum of 6-8 years of experience in the hotel industry, with at least 5+ years in a senior leadership role. Proven track record in 150+ rooms hotel and F&B management, demonstrating exceptional leadership, strategic thinking, and a deep understanding of the hospitality and hotel industry Strong financial acumen and experience in budget management. Exceptional leadership, communication, collaboration, and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to work under pressure and adapt to a fast-paced environment. Proficiency in hotel management software and systems. What you can do for us Provide strong leadership and direction to all HOD's and hotel staff. Foster a positive and collaborative working environment. Mentor, coach and develop team members to achieve their full potential. Manage our team to ensure we deliver exceptional guest service and satisfaction. Address and resolve guest complaints and issues promptly and professionally. Continuously seek ways to enhance the guest experience. Develop and manage the hotel budget. Monitor financial performance and implement strategies to achieve revenue and profitability targets. Conduct regular financial analysis and reporting. Collaborate with the sales and marketing team to develop effective sales strategies. Drive occupancy and revenue through innovative sales initiatives. Enhance the hotel's brand presence in the market. Build and maintain strong relationships with guests, clients, suppliers, and the local community. Represent the hotel at industry events and networking opportunities. Oversee daily operations to ensure smooth and efficient functioning. Implement and monitor standard operating procedures to maintain high service standards. Ensure compliance with all health, safety, and regulatory requirements. If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you! So, join us in this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time. Start your Staycity Group journey today! Take the leap and click "apply" now!
Feb 02, 2025
Full time
Welcome to Staycity, a thriving and rapidly expanding Aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new Aparthotels opening each year, we're on an unstoppable journey, with 33 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice. Staycity is seekinga General Manager to oversee our 124key Aparthotel in East London . The property has multiple F&B outlets, including a rooftop terrace, therefore solid experience in managing dynamic F&B spaces is a must! The property will also undergo an extension next year to increase key numbers so if you have project management experience then read on. The ideal candidate will have a proven track record in 150+ rooms hotel management, with demonstrable F&B experience, someone who can show exceptional leadership, strategic thinking, and a deep understanding of the hospitality industry. As the GeneralManager, you will be responsible for overseeing all aspects of the hotel's operations, ensuring an exceptional guest experience, driving financial performance, and maintaining the highest standards of service and quality. Our company values are collaboration, drive, kindness, respect, and curiosity, and we believe that these values are critical to our success. If you are a proactive, detail-oriented person, with a passion for driving excellence and a commitment to fostering a positive and respectful work environment, we invite you to apply and join Staycity Group. Benefits: We want you and your loved ones to thrive, we'll support your health, wellness, learning and development and if you decide it's time to start or grow a family rest assured, we celebrate that too: Paid Maternity, Surrogacy, Adoptive & Paternity leave Generous holiday allowance Annual Bonus, based on your contribution and impact Discounted rates for overnight stays for you, and your family and friends Refer and earn scheme if you successfully refer a friend to work with us Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK) Volunteer days: 2 paid volunteer days per year to support causes in your local community EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP) Long service rewards What we are looking for Minimum of 6-8 years of experience in the hotel industry, with at least 5+ years in a senior leadership role. Proven track record in 150+ rooms hotel and F&B management, demonstrating exceptional leadership, strategic thinking, and a deep understanding of the hospitality and hotel industry Strong financial acumen and experience in budget management. Exceptional leadership, communication, collaboration, and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to work under pressure and adapt to a fast-paced environment. Proficiency in hotel management software and systems. What you can do for us Provide strong leadership and direction to all HOD's and hotel staff. Foster a positive and collaborative working environment. Mentor, coach and develop team members to achieve their full potential. Manage our team to ensure we deliver exceptional guest service and satisfaction. Address and resolve guest complaints and issues promptly and professionally. Continuously seek ways to enhance the guest experience. Develop and manage the hotel budget. Monitor financial performance and implement strategies to achieve revenue and profitability targets. Conduct regular financial analysis and reporting. Collaborate with the sales and marketing team to develop effective sales strategies. Drive occupancy and revenue through innovative sales initiatives. Enhance the hotel's brand presence in the market. Build and maintain strong relationships with guests, clients, suppliers, and the local community. Represent the hotel at industry events and networking opportunities. Oversee daily operations to ensure smooth and efficient functioning. Implement and monitor standard operating procedures to maintain high service standards. Ensure compliance with all health, safety, and regulatory requirements. If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you! So, join us in this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time. Start your Staycity Group journey today! Take the leap and click "apply" now!
University Hospitals Sussex NHS Foundation Trust
Brighton, Sussex
View all our vacancies across our hospitals in Sussex. Search, find and apply for a job with us today. General Manager - Specialist Medicine, RSCH & PRH Band 8b Main area: Acute Floor Grade: Band 8b Contract: Permanent On call manager commitment Hours: Full time - 37.5 hours per week Job ref: 351-DEC24 Employer: University Hospitals Sussex NHS Foundation Trust Employer type: NHS Site: Royal Sussex County Hospital Town: Brighton Salary: £62,215 - £72,293 per annum, pro rata Salary period: Yearly Closing: 05/01/:59 About our Trust At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, ambition, and values that have embodied the NHS for over 70 years. Our hard-working, talented, and dedicated people work together towards a common goal - to always put our Patient First. In fact, our mission is summed up by our 'where better never stops' motto, and you will play a part in driving us forwards and improving the lives of patients across Sussex. At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. As a university trust and a leader in healthcare research, we value learning, teaching, and training so that we can be the best that we can be. From the moment you start with us and throughout your career, we will help you to grow and develop. We look forward to receiving your application and the start of your journey with UHSussex. Job overview As the General Manager for Specialist Medicine, you will oversee the strategic and operational management of departments including Respiratory, Diabetes, Endocrinology, Sexual Health, Dermatology, and Infectious Diseases. Your role involves leading multidisciplinary teams to ensure high-quality patient care, optimizing resource allocation, and driving continuous improvement initiatives. You will collaborate with clinical leaders to develop and implement policies, manage budgets, and ensure compliance with healthcare regulations. Additionally, you will focus on enhancing patient outcomes through innovative care models and fostering a culture of excellence and teamwork. Strong leadership, communication, and problem-solving skills are essential for success in this role. Main duties of the job Operational Leadership : Manage departments including Respiratory, Diabetes, Endocrinology, Sexual Health, Dermatology, and Infectious Diseases. Ensure high standards of clinical care and regulatory compliance. Performance Management : Monitor and meet clinical and non-clinical performance targets. Implement improvement plans for quality, performance, and budgetary goals. Collaboration and Communication : Build partnerships with internal and external stakeholders, including clinical leaders and commissioners. Communicate complex information clearly to staff and stakeholders. Service Development : Develop and implement business plans and service strategies. Lead projects to improve patient care and service delivery. Resource Management : Oversee budgets, resource allocation, and financial planning. Ensure cost-effective use of resources and develop income-generating activities. Quality and Risk Management : Maintain systems for governance, risk management, and quality improvement. Lead investigations of complaints and incidents to drive service improvements. People Management : Foster a culture of excellence, engagement, and continuous improvement. Support staff development and ensure training and competency standards are met. Patient Care : Ensure high-quality patient care through effective capacity and demand management. Lead initiatives to improve patient safety, experience, and outcomes. Working for our organisation At UHSussex, diversity is our strength. We are proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We value your uniqueness and experiences, which contribute to our innovative community where everyone is encouraged to succeed. We treat our patients and staff with the same compassion and empathy we expect for ourselves. Our extensive Wellbeing Programme supports you because we know that to care for others, we must first care for ourselves. As a university trust and leader in healthcare research, we value learning, teaching, and training. From your first day and throughout your career, we will help you grow and develop. We look forward to receiving your application and starting your journey with UHSussex. Detailed job description and main responsibilities We are looking for a highly motivated individual with excellent interpersonal skills and experience in operational management to support the delivery of high-quality and efficient patient services in a fast-paced and challenging environment. Personal resilience is essential. In reward, you'll get plenty of opportunities to influence, negotiate, and make direct change to service provision - with you working for us, our patients will feel and see a difference in what we do. We will offer you: A fulfilling career in a high-quality environment Excellent support for professional and personal development Flexible working options to help achieve a healthy work-life balance Person specification Qualifications Masters degree level qualification in Management or Health-related subject or equivalent knowledge Experience Demonstrable previous success in leading and delivering change and performance initiatives. Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them. Equality, Diversity, and Inclusion Evidence of having championed diversity in previous roles. Evidence of having undertaken own development to improve understanding of equalities issues. Important information for applicants Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager. DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975. Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigration eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. Closing adverts early: Please apply as early as you're able for this role. In the event of exceptional interest, we may close adverts earlier than specified. UHSussex reserves the right to close the role early if we receive a high volume of applications. Further Information For help with the application process for non-medical vacancies only, please contact the Resourcing Team by Email: Employer certification / accreditation badges Name: Ali Robinson Job title: Deputy Divisional Director of Operations Email address: Telephone number:
Jan 25, 2025
Full time
View all our vacancies across our hospitals in Sussex. Search, find and apply for a job with us today. General Manager - Specialist Medicine, RSCH & PRH Band 8b Main area: Acute Floor Grade: Band 8b Contract: Permanent On call manager commitment Hours: Full time - 37.5 hours per week Job ref: 351-DEC24 Employer: University Hospitals Sussex NHS Foundation Trust Employer type: NHS Site: Royal Sussex County Hospital Town: Brighton Salary: £62,215 - £72,293 per annum, pro rata Salary period: Yearly Closing: 05/01/:59 About our Trust At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, ambition, and values that have embodied the NHS for over 70 years. Our hard-working, talented, and dedicated people work together towards a common goal - to always put our Patient First. In fact, our mission is summed up by our 'where better never stops' motto, and you will play a part in driving us forwards and improving the lives of patients across Sussex. At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. As a university trust and a leader in healthcare research, we value learning, teaching, and training so that we can be the best that we can be. From the moment you start with us and throughout your career, we will help you to grow and develop. We look forward to receiving your application and the start of your journey with UHSussex. Job overview As the General Manager for Specialist Medicine, you will oversee the strategic and operational management of departments including Respiratory, Diabetes, Endocrinology, Sexual Health, Dermatology, and Infectious Diseases. Your role involves leading multidisciplinary teams to ensure high-quality patient care, optimizing resource allocation, and driving continuous improvement initiatives. You will collaborate with clinical leaders to develop and implement policies, manage budgets, and ensure compliance with healthcare regulations. Additionally, you will focus on enhancing patient outcomes through innovative care models and fostering a culture of excellence and teamwork. Strong leadership, communication, and problem-solving skills are essential for success in this role. Main duties of the job Operational Leadership : Manage departments including Respiratory, Diabetes, Endocrinology, Sexual Health, Dermatology, and Infectious Diseases. Ensure high standards of clinical care and regulatory compliance. Performance Management : Monitor and meet clinical and non-clinical performance targets. Implement improvement plans for quality, performance, and budgetary goals. Collaboration and Communication : Build partnerships with internal and external stakeholders, including clinical leaders and commissioners. Communicate complex information clearly to staff and stakeholders. Service Development : Develop and implement business plans and service strategies. Lead projects to improve patient care and service delivery. Resource Management : Oversee budgets, resource allocation, and financial planning. Ensure cost-effective use of resources and develop income-generating activities. Quality and Risk Management : Maintain systems for governance, risk management, and quality improvement. Lead investigations of complaints and incidents to drive service improvements. People Management : Foster a culture of excellence, engagement, and continuous improvement. Support staff development and ensure training and competency standards are met. Patient Care : Ensure high-quality patient care through effective capacity and demand management. Lead initiatives to improve patient safety, experience, and outcomes. Working for our organisation At UHSussex, diversity is our strength. We are proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We value your uniqueness and experiences, which contribute to our innovative community where everyone is encouraged to succeed. We treat our patients and staff with the same compassion and empathy we expect for ourselves. Our extensive Wellbeing Programme supports you because we know that to care for others, we must first care for ourselves. As a university trust and leader in healthcare research, we value learning, teaching, and training. From your first day and throughout your career, we will help you grow and develop. We look forward to receiving your application and starting your journey with UHSussex. Detailed job description and main responsibilities We are looking for a highly motivated individual with excellent interpersonal skills and experience in operational management to support the delivery of high-quality and efficient patient services in a fast-paced and challenging environment. Personal resilience is essential. In reward, you'll get plenty of opportunities to influence, negotiate, and make direct change to service provision - with you working for us, our patients will feel and see a difference in what we do. We will offer you: A fulfilling career in a high-quality environment Excellent support for professional and personal development Flexible working options to help achieve a healthy work-life balance Person specification Qualifications Masters degree level qualification in Management or Health-related subject or equivalent knowledge Experience Demonstrable previous success in leading and delivering change and performance initiatives. Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them. Equality, Diversity, and Inclusion Evidence of having championed diversity in previous roles. Evidence of having undertaken own development to improve understanding of equalities issues. Important information for applicants Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager. DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975. Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigration eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. Closing adverts early: Please apply as early as you're able for this role. In the event of exceptional interest, we may close adverts earlier than specified. UHSussex reserves the right to close the role early if we receive a high volume of applications. Further Information For help with the application process for non-medical vacancies only, please contact the Resourcing Team by Email: Employer certification / accreditation badges Name: Ali Robinson Job title: Deputy Divisional Director of Operations Email address: Telephone number:
Head of Operations Transformation page is loaded Head of Operations Transformation Apply locations Southampton time type Full time posted on Posted 2 Days Ago job requisition id R3067 What the Hiring Manager Says "This newly created role is an unique opportunity where we are looking for an innovator to drive new ideas, shape and transform how we interact with our Advisers and Clients moving forward, as well as developing and progressing the longer-term strategy for our Operations function. With multiple inter-dependent programmes running concurrently, and a pipeline of further transformation to scope, drive and deliver, I am looking for a proven leader to support me in leading the team through this significant period of change. Bringing fresh and ambitious thinking and challenge, gained from experience running and delivering comparable programmes and departments, you will have exposure to all elements of operations. You will have the opportunity to facilitate operating model design and future state assessment, building challenging programmes to bridge any gaps. This will be a high-profile role with significant senior stakeholder engagement. Working collaboratively with HR, the central Transformation team, and Technology colleagues, success in this role will see large cross-functional programmes deliver extensive change and improvement for our customers and colleagues". Adviser and Client Services Director About the Role As noted above, the primary purpose of the role is to drive successful transformation within the operations teams, putting good customer outcomes at the heart of the delivery. Your focus will be to work across Operations to identify efficiency opportunities, including structural changes, process efficiencies and automation opportunities. The role is intended to provide expertise and support to the Advice and Client Services Director throughout the significant period of change. The Adviser and Client Services Operations department, (which comprises of Business Assurance, Supervision and Oversight, Governance & 1st line Risk and Control, MI, Customer Interaction, including Complaints, Operational Change, and Back Office) brought together our previously separate advice and platform operational teams earlier in 2023. While some synergies and efficiencies have already been found, it is anticipated that further opportunities can be progressed. Reporting to the Advice and Client Services Director, you will be a highly visible member of the Operations Leadership Group, deputising for them as needed in transformation/ leadership forums. You will provide clear direction, challenge, and support to the Heads of Departments to deliver highly efficient target operating models, alongside a series of programmes that have already been agreed with committed benefits. You will identify and manage any risks and dependencies opportunities associated to potential Operations Transformation activities, working closely with the Transformation team, to track and report on their delivery. You should also be connected into external programmes such as Advice Technology Reengineering, identifying and collaboratively resolving any risks or issues to deliver interdependent success. You will keep various committees, governance forums/ boards and key stakeholders updated with progress. The role will work with HR to co-ordinate the impact of various change initiatives on our people, sequencing deployment to allow for internal redeployment wherever possible. We are embarking on a significant cultural transformation programme across the group, and it is essential that this is considered as part of any changes to ways of working. You will also work with IT to review and eliminate Business Developed Applications where possible, support the continued implementation of Microsoft Dynamics, ensuring the roll-out delivers good business benefits and cost savings, and work with the Data team in IT to simplify and standardise data across Operations areas where possible (e.g. adviser hierarchies). About You Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs. To be successful in this role you will have a proven track record in leading, directing and developing a multi-functional group in delivering transformational change. We are looking for someone to be a role model for the behaviours that are critical to the successful delivery of Quilter's Strategy, with the aim of being more efficient and continuing to improve ways of working for our Advisers and Clients. These include pro-activity, managing ambiguity, being delivery and outcome orientated, driving for simplicity / avoiding bureaucracy, building consensus and teamwork. As the Head of Operations Transformation, you will draw on your deep operational expertise and perspective of the business and industry, offering unique guidance, inspiring innovation, and influencing others to deliver. It is essential that you have the ability to influence and negotiate, as well as a high level of resilience, to deal with complex interdependent programmes. You will have experience of working with ambiguity, shifting priorities and rapid change. With a curious and inquisitive mind, you will maintain an up-to-date knowledge of industry developments and technology in order to support innovation and competitive advantage. Utilising market intelligence from third parties to shape opportunities for improvement across operations. Demonstrating a good understanding of the UK regulatory environment, you will apply your knowledge of risk management and governance, ensuring positive adviser and client outcomes in all aspects of your work. We need a strong leadership capability that is engaging, motivating, coaching, and developing individuals to meet their career goals and those of the organisation. The ability to build organisation capability, looking outwardly to keep up to date with advances and utilising knowledge to deliver new and innovative solutions to our customers. There is a requirement for high energy, drive, and resilience to maintain focus on delivery in a fast-paced changing environment. You will need to demonstrate credibility, professionalism and strong personal integrity and role model the Quilter values - Pioneering, Dependable, Stronger Together. Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures. In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times. Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there. We are passionate about building an inclusive culture where everyone's contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us. Core Benefits Holiday: 26 days Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions Private Medical Insurance: Single cover as standard, cover can be increased at your own cost Life Assurance: 4x your salary, cover can be increased at your own cost Income Protection: 75% of salary payable after 26 weeks of absence In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction. Flexible Working At Quilter, we believe our workplace needs to work for you, and we want to enable that by creating an environment where you can balance a successful career with your commitments and interests outside of work. Some roles lend themselves to flexible options more than others, so our talent acquisition team are on hand to discuss your needs. Please contact us. About Us Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures. In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times. Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there. We are passionate about building an inclusive culture where everyone's contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter . click apply for full job details
Dec 06, 2023
Full time
Head of Operations Transformation page is loaded Head of Operations Transformation Apply locations Southampton time type Full time posted on Posted 2 Days Ago job requisition id R3067 What the Hiring Manager Says "This newly created role is an unique opportunity where we are looking for an innovator to drive new ideas, shape and transform how we interact with our Advisers and Clients moving forward, as well as developing and progressing the longer-term strategy for our Operations function. With multiple inter-dependent programmes running concurrently, and a pipeline of further transformation to scope, drive and deliver, I am looking for a proven leader to support me in leading the team through this significant period of change. Bringing fresh and ambitious thinking and challenge, gained from experience running and delivering comparable programmes and departments, you will have exposure to all elements of operations. You will have the opportunity to facilitate operating model design and future state assessment, building challenging programmes to bridge any gaps. This will be a high-profile role with significant senior stakeholder engagement. Working collaboratively with HR, the central Transformation team, and Technology colleagues, success in this role will see large cross-functional programmes deliver extensive change and improvement for our customers and colleagues". Adviser and Client Services Director About the Role As noted above, the primary purpose of the role is to drive successful transformation within the operations teams, putting good customer outcomes at the heart of the delivery. Your focus will be to work across Operations to identify efficiency opportunities, including structural changes, process efficiencies and automation opportunities. The role is intended to provide expertise and support to the Advice and Client Services Director throughout the significant period of change. The Adviser and Client Services Operations department, (which comprises of Business Assurance, Supervision and Oversight, Governance & 1st line Risk and Control, MI, Customer Interaction, including Complaints, Operational Change, and Back Office) brought together our previously separate advice and platform operational teams earlier in 2023. While some synergies and efficiencies have already been found, it is anticipated that further opportunities can be progressed. Reporting to the Advice and Client Services Director, you will be a highly visible member of the Operations Leadership Group, deputising for them as needed in transformation/ leadership forums. You will provide clear direction, challenge, and support to the Heads of Departments to deliver highly efficient target operating models, alongside a series of programmes that have already been agreed with committed benefits. You will identify and manage any risks and dependencies opportunities associated to potential Operations Transformation activities, working closely with the Transformation team, to track and report on their delivery. You should also be connected into external programmes such as Advice Technology Reengineering, identifying and collaboratively resolving any risks or issues to deliver interdependent success. You will keep various committees, governance forums/ boards and key stakeholders updated with progress. The role will work with HR to co-ordinate the impact of various change initiatives on our people, sequencing deployment to allow for internal redeployment wherever possible. We are embarking on a significant cultural transformation programme across the group, and it is essential that this is considered as part of any changes to ways of working. You will also work with IT to review and eliminate Business Developed Applications where possible, support the continued implementation of Microsoft Dynamics, ensuring the roll-out delivers good business benefits and cost savings, and work with the Data team in IT to simplify and standardise data across Operations areas where possible (e.g. adviser hierarchies). About You Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs. To be successful in this role you will have a proven track record in leading, directing and developing a multi-functional group in delivering transformational change. We are looking for someone to be a role model for the behaviours that are critical to the successful delivery of Quilter's Strategy, with the aim of being more efficient and continuing to improve ways of working for our Advisers and Clients. These include pro-activity, managing ambiguity, being delivery and outcome orientated, driving for simplicity / avoiding bureaucracy, building consensus and teamwork. As the Head of Operations Transformation, you will draw on your deep operational expertise and perspective of the business and industry, offering unique guidance, inspiring innovation, and influencing others to deliver. It is essential that you have the ability to influence and negotiate, as well as a high level of resilience, to deal with complex interdependent programmes. You will have experience of working with ambiguity, shifting priorities and rapid change. With a curious and inquisitive mind, you will maintain an up-to-date knowledge of industry developments and technology in order to support innovation and competitive advantage. Utilising market intelligence from third parties to shape opportunities for improvement across operations. Demonstrating a good understanding of the UK regulatory environment, you will apply your knowledge of risk management and governance, ensuring positive adviser and client outcomes in all aspects of your work. We need a strong leadership capability that is engaging, motivating, coaching, and developing individuals to meet their career goals and those of the organisation. The ability to build organisation capability, looking outwardly to keep up to date with advances and utilising knowledge to deliver new and innovative solutions to our customers. There is a requirement for high energy, drive, and resilience to maintain focus on delivery in a fast-paced changing environment. You will need to demonstrate credibility, professionalism and strong personal integrity and role model the Quilter values - Pioneering, Dependable, Stronger Together. Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures. In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times. Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there. We are passionate about building an inclusive culture where everyone's contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us. Core Benefits Holiday: 26 days Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions Private Medical Insurance: Single cover as standard, cover can be increased at your own cost Life Assurance: 4x your salary, cover can be increased at your own cost Income Protection: 75% of salary payable after 26 weeks of absence In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction. Flexible Working At Quilter, we believe our workplace needs to work for you, and we want to enable that by creating an environment where you can balance a successful career with your commitments and interests outside of work. Some roles lend themselves to flexible options more than others, so our talent acquisition team are on hand to discuss your needs. Please contact us. About Us Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures. In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times. Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there. We are passionate about building an inclusive culture where everyone's contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter . click apply for full job details
