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Quality Assurance Lead - Regulated Manufacturing
Victrex Manufacturing Limited Leeds, Yorkshire
A leading manufacturing firm in the UK is seeking a Quality Assurance Officer to ensure quality compliance across the product lifecycle. The role involves leading quality initiatives, managing customer complaints, and supporting audits. Ideal candidates will have a relevant degree, experience in regulated industries, and hands-on auditing skills. The position offers a competitive salary and an attractive benefits package, including private healthcare and generous holiday entitlement.
Dec 13, 2025
Full time
A leading manufacturing firm in the UK is seeking a Quality Assurance Officer to ensure quality compliance across the product lifecycle. The role involves leading quality initiatives, managing customer complaints, and supporting audits. Ideal candidates will have a relevant degree, experience in regulated industries, and hands-on auditing skills. The position offers a competitive salary and an attractive benefits package, including private healthcare and generous holiday entitlement.
Quality Assurance Officer
Victrex Manufacturing Limited Leeds, Yorkshire
Victrex is a world leader in high-performance polymer solutions, and we're looking for a Quality Assurance Officer to join our team. This is a fantastic opportunity to play a pivotal role in ensuring quality compliance across the full product lifecycle in a highly regulated industry. About the Role As a Quality Assurance Officer, you'll be the quality lead on project teams, ensuring our products and services meet international standards and regulatory requirements. You'll be responsible for design approvals, managing customer complaints, and leading validation activities. You'll also support audits and maintain technical documentation to enable product registration. Key Responsibilities Lead quality assurance activities across the full product lifecycle. Approve batch releases. Define and implement quality compliance plans. Manage customer complaints, CAPAs, and root cause investigations. Plan and report validation activities internally and with suppliers/customers. Maintain Master Files and Technical Files for product registration. Support internal, supplier, customer, and regulatory audits. Liaise with internal and external stakeholders on quality matters. Experience Required Proven experience in a highly regulated industry. Strong understanding of quality management systems relevant to market sectors. Hands on experience with auditing processes in regulated environments, including: ISO 13485 MDR FDA QMSR Qualifications Degree in a relevant science or engineering discipline, or equivalent experience. Benefits In addition to a competitive salary, we also offer an attractive benefits package including private healthcare, 29 days holiday and a generous company pension contribution. Additional Information This role requires frequent travel to our Lancashire HQ, so flexibility and willingness to travel are essential. NO RECRUITMENT AGENCIES PLEASE. At present, we are not accepting any candidates via a recruitment agency or third party. Diversity & Inclusion Victrex values diversity and encourages applications from all sections of the community. We even have a dedicated email that anyone can use to reach out for help, advice, or a confidential chat:
Dec 13, 2025
Full time
Victrex is a world leader in high-performance polymer solutions, and we're looking for a Quality Assurance Officer to join our team. This is a fantastic opportunity to play a pivotal role in ensuring quality compliance across the full product lifecycle in a highly regulated industry. About the Role As a Quality Assurance Officer, you'll be the quality lead on project teams, ensuring our products and services meet international standards and regulatory requirements. You'll be responsible for design approvals, managing customer complaints, and leading validation activities. You'll also support audits and maintain technical documentation to enable product registration. Key Responsibilities Lead quality assurance activities across the full product lifecycle. Approve batch releases. Define and implement quality compliance plans. Manage customer complaints, CAPAs, and root cause investigations. Plan and report validation activities internally and with suppliers/customers. Maintain Master Files and Technical Files for product registration. Support internal, supplier, customer, and regulatory audits. Liaise with internal and external stakeholders on quality matters. Experience Required Proven experience in a highly regulated industry. Strong understanding of quality management systems relevant to market sectors. Hands on experience with auditing processes in regulated environments, including: ISO 13485 MDR FDA QMSR Qualifications Degree in a relevant science or engineering discipline, or equivalent experience. Benefits In addition to a competitive salary, we also offer an attractive benefits package including private healthcare, 29 days holiday and a generous company pension contribution. Additional Information This role requires frequent travel to our Lancashire HQ, so flexibility and willingness to travel are essential. NO RECRUITMENT AGENCIES PLEASE. At present, we are not accepting any candidates via a recruitment agency or third party. Diversity & Inclusion Victrex values diversity and encourages applications from all sections of the community. We even have a dedicated email that anyone can use to reach out for help, advice, or a confidential chat:
School Compliance & Data Governance Lead
Coast and Vale Learning Trust Stambridge, Essex
A prominent educational trust in England is seeking a Compliance Officer to lead compliance oversight and manage internal complaints within a supportive community. The candidate will ensure that legal and inspection obligations are met, playing a vital role in maintaining the integrity of the School. Offering a competitive salary between £43,269 and £51,511, this position comes with excellent benefits including generous holiday and a commitment to professional development.
Dec 13, 2025
Full time
A prominent educational trust in England is seeking a Compliance Officer to lead compliance oversight and manage internal complaints within a supportive community. The candidate will ensure that legal and inspection obligations are met, playing a vital role in maintaining the integrity of the School. Offering a competitive salary between £43,269 and £51,511, this position comes with excellent benefits including generous holiday and a commitment to professional development.
Compliance Officer
Trades Workforce Solutions
Compliance Officer - Private Rental Sector (PRS) Office-based - Central London Salary £38-£40k DallasWylde are seeking an experienced Compliance Officer to ensure our clients' private rental portfolio meets all current regulations and the new PRS legislation coming into force in 2026. The successful candidate will lead on compliance monitoring, contractor coordination, property audits, and documentation management across seven high-end residential blocks totaling 1000 units. This is a growing business with an exciting presence in the PRS sector. This newly created position due to business growth is an exciting opportunity to really make this role your own alongside the company's senior management team. Key Responsibilities Certificates & Legal Documents - Valid Compliance Certificates Objective: Ensure all statutory compliance certificates remain valid at all times. Remedials - Completion Within 60 Days Objective: Resolve all inspection-identified remedial actions promptly. Reporting & Accuracy - Compliance Tracker Accuracy Objective: Maintain a central source of truth for compliance status. Reporting & Accuracy - Monthly Report Submission Objective: Provide timely, clear reporting to management. Health & Safety - Major Safety Breaches Objective: Prevent significant safety failures across the portfolio. Health & Safety - Safety Check Pass Rate Objective: Maintain properties in a condition that passes safety checks on first visit. Health & Safety - Risk Assessment Updates Objective: Keep all risk assessments current, relevant and accessible. Communication & Teamwork - Response Time to Emails Objective: Maintain high responsiveness and reliability. Communication & Teamwork - Avoiding Escalations Objective: Solve issues proactively to avoid complaints or senior escalation. About You Strong knowledge of PRS and housing compliance Experience managing large property portfolios Skilled in coordinating contractors and tracking scheduled works Excellent organisational and communication abilities If you're proactive, detail focused, and ready to lead compliance in a growing portfolio, we'd love to hear from you.
Dec 13, 2025
Full time
Compliance Officer - Private Rental Sector (PRS) Office-based - Central London Salary £38-£40k DallasWylde are seeking an experienced Compliance Officer to ensure our clients' private rental portfolio meets all current regulations and the new PRS legislation coming into force in 2026. The successful candidate will lead on compliance monitoring, contractor coordination, property audits, and documentation management across seven high-end residential blocks totaling 1000 units. This is a growing business with an exciting presence in the PRS sector. This newly created position due to business growth is an exciting opportunity to really make this role your own alongside the company's senior management team. Key Responsibilities Certificates & Legal Documents - Valid Compliance Certificates Objective: Ensure all statutory compliance certificates remain valid at all times. Remedials - Completion Within 60 Days Objective: Resolve all inspection-identified remedial actions promptly. Reporting & Accuracy - Compliance Tracker Accuracy Objective: Maintain a central source of truth for compliance status. Reporting & Accuracy - Monthly Report Submission Objective: Provide timely, clear reporting to management. Health & Safety - Major Safety Breaches Objective: Prevent significant safety failures across the portfolio. Health & Safety - Safety Check Pass Rate Objective: Maintain properties in a condition that passes safety checks on first visit. Health & Safety - Risk Assessment Updates Objective: Keep all risk assessments current, relevant and accessible. Communication & Teamwork - Response Time to Emails Objective: Maintain high responsiveness and reliability. Communication & Teamwork - Avoiding Escalations Objective: Solve issues proactively to avoid complaints or senior escalation. About You Strong knowledge of PRS and housing compliance Experience managing large property portfolios Skilled in coordinating contractors and tracking scheduled works Excellent organisational and communication abilities If you're proactive, detail focused, and ready to lead compliance in a growing portfolio, we'd love to hear from you.
Quality Monitoring Officer
NHS Basildon, Essex
Go back Mid and South Essex NHS Foundation Trust Quality Monitoring Officer The closing date is 22 December 2025 Are you passionate about maintaining high standards of cleanliness and improving patient experience? Join our Estates and Facilities Management team as an Environmental Quality Monitoring Officer. You'll play a key role in monitoring cleaning standards across our hospital sites (Basildon, Broomfield, Southend), ensuring services meet agreed specifications and key performance indicators. Working closely with colleagues and service providers, you'll help drive improvements, support audits, and contribute to a safe, welcoming environment for patients, staff, and visitors. Main duties of the job Monitor and record cleaning standards across hospital sites. Identify and report issues, recommending improvements. Produce audit reports and attend review meetings. Support the audit programme and quality assurance activities. Liaise with service providers, managers, and clinical staff. Assist with investigations into complaints and service errors. Use IT systems to record and analyse data. Travel between sites as required. About us Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust. Job responsibilities If you're looking for an exciting/interesting role using your unique qualities, then we want to hear from you. For full details about this varied and rewarding role, please see attached job description. We look forward to your application. Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications. Person Specification Qualifications Good standard of general education (min 5 GCSE passes at C) NVQ Level 3 or qualified through experience Experience Demonstrable Experience of working within customer focused environment Experience in Auditing and monitoring. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Mid and South Essex NHS Foundation Trust £24,937 a yearper annum (pro rata for part-time)
Dec 13, 2025
Full time
Go back Mid and South Essex NHS Foundation Trust Quality Monitoring Officer The closing date is 22 December 2025 Are you passionate about maintaining high standards of cleanliness and improving patient experience? Join our Estates and Facilities Management team as an Environmental Quality Monitoring Officer. You'll play a key role in monitoring cleaning standards across our hospital sites (Basildon, Broomfield, Southend), ensuring services meet agreed specifications and key performance indicators. Working closely with colleagues and service providers, you'll help drive improvements, support audits, and contribute to a safe, welcoming environment for patients, staff, and visitors. Main duties of the job Monitor and record cleaning standards across hospital sites. Identify and report issues, recommending improvements. Produce audit reports and attend review meetings. Support the audit programme and quality assurance activities. Liaise with service providers, managers, and clinical staff. Assist with investigations into complaints and service errors. Use IT systems to record and analyse data. Travel between sites as required. About us Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust. Job responsibilities If you're looking for an exciting/interesting role using your unique qualities, then we want to hear from you. For full details about this varied and rewarding role, please see attached job description. We look forward to your application. Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications. Person Specification Qualifications Good standard of general education (min 5 GCSE passes at C) NVQ Level 3 or qualified through experience Experience Demonstrable Experience of working within customer focused environment Experience in Auditing and monitoring. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Mid and South Essex NHS Foundation Trust £24,937 a yearper annum (pro rata for part-time)
Compliance Officer
Coast and Vale Learning Trust Stambridge, Essex
The School requires from March 2026: Compliance Officer Salary: £43,269pa - £51,511pa All year-round position 35 days' holiday (including bank holidays) Discounted annual membership for New Hall Sport Club Lunch without charge in term time Excellent benefits & CPD At New Hall, we are committed to providing an outstanding education within a safe, supportive, and transparent community. As part of this commitment, we are seeking to appoint a Compliance Officer to play a pivotal role in maintaining the integrity, accountability, and trust that underpin our School. This is a new position that combines three essential strands: compliance oversight, internal complaints management, and data governance. The postholder will lead the School's compliance framework, providing assurance to the Principal and Governors that statutory, legal, and inspection obligations are met consistently. New Hall School offers an exceptional working environment, set in a stunning Grade I listed building that is the former Tudor palace of Beaulieu. With a staff of around 300, New Hall is a warm, welcoming and supportive community. The new Beaulieu Park rail station has now opened at New Hall's front gate, with journey times of 26 minutes to Stratford and 34 minutes to London Liverpool Street. Application closing date: midday, Friday 2 January 2026 JOB ID: NH0640 New Hall is committed to safeguarding students. There will be an enhanced DBS check prior to appointment.
Dec 13, 2025
Full time
The School requires from March 2026: Compliance Officer Salary: £43,269pa - £51,511pa All year-round position 35 days' holiday (including bank holidays) Discounted annual membership for New Hall Sport Club Lunch without charge in term time Excellent benefits & CPD At New Hall, we are committed to providing an outstanding education within a safe, supportive, and transparent community. As part of this commitment, we are seeking to appoint a Compliance Officer to play a pivotal role in maintaining the integrity, accountability, and trust that underpin our School. This is a new position that combines three essential strands: compliance oversight, internal complaints management, and data governance. The postholder will lead the School's compliance framework, providing assurance to the Principal and Governors that statutory, legal, and inspection obligations are met consistently. New Hall School offers an exceptional working environment, set in a stunning Grade I listed building that is the former Tudor palace of Beaulieu. With a staff of around 300, New Hall is a warm, welcoming and supportive community. The new Beaulieu Park rail station has now opened at New Hall's front gate, with journey times of 26 minutes to Stratford and 34 minutes to London Liverpool Street. Application closing date: midday, Friday 2 January 2026 JOB ID: NH0640 New Hall is committed to safeguarding students. There will be an enhanced DBS check prior to appointment.
Director of Quality (XN12)
NHS Leeds, Yorkshire
The Director ofQuality will provide professional leadership, expertise and advice onoperational and strategic issues within the Trust related to quality, patientsafety and governance. This is a multi-professionalAssociate Director role with a comprehensive portfolio relating to quality;including quality governance, quality assurance, quality improvement,regulation, risk management, patient safety, patient experience, patient andpublic involvement, research & development, incident investigation andlearning, complaints, legal services and liaison with the Coroner. The Director ofQuality will play a key role in leading the Trusts quality improvementprogramme, working with clinical leads and the KPO to deliver a programme basedon collaboration. The Director of Quality will work with the Medical Director(Governance and Risk) to implement the Trusts Patient Safety and QualityStrategy. Main duties of the job The Director ofQuality will provide leadership to all professional groups across the Trustsfive sites, liaising with CSUs and a number of corporate teams, includingCorporate Nursing, Quality Governance, Risk Management and Patient Experience. The Director of Quality provides advice to the Chief Nurse, ChiefExecutive and Trust Board on quality, risk and patient safety and leads on theintegration of quality into the Trust wide business planning process,performance management arrangements and service improvement plans of theTrust. The Director of Quality will leadon the Trust's approach to quality governance, advising the Board on this toensure its governance arrangements are robust and meet the Regulations set bythe CQC. The Director of Quality engageswith external organisations and partners on quality, risk and patient safety,including commissioners at NHS Leeds CCG, NHSE/I, Care Quality Commission (CQC),Healthwatch Leeds, Scrutiny Committee for Health, Health and Safety Executive (HSE),Human Tissue Authority (HTA), NICE, and the Coroner. The Director of Quality provides leadership and line management supportand direction to the Trust's Quality Governance team, Risk Management team andHealth and Safety team; and to the Patient Safety and Quality Managers in theirrole supporting CSUs and corporate departments. About us Leeds Teaching Hospitals NHS Trust is a values-led organisation and one of the largest and busiest acute hospital trusts in the country. The Trust provides healthcare and specialist services for people from the city of Leeds, Yorkshire and the Humber region and beyond. We play an important role in the training and education of medical, nursing and dental students, and are a centre for world-class research, innovation and pioneering new treatments. The Trust has a budget of more than £2.1 billion and a 20,000-strong staff. Last year we treated close to 1.8 million patients, including 109,000 inpatient admissions, 1.3 million outpatient attendances and 359,000 attendances in our Emergency Departments. Our care and clinical expertise is delivered from seven hospitals on five sites, all joined by our vision to be the best for specialist and integrated care. Job responsibilities A full Job Description is available as an attachment to this advert including, but not limited to Lead the Trusts approach to quality, risk and patient safety, including developing and overseeing the Trusts Patient Safety and Quality Strategy working in conjunction with the Deputy Chief Medical Officer (Risk and Governance). Implement the National Patient Safety Strategy, including patient Safety Incident Response Framework (PSIRF) and involving patients in patient safety. Provide leadership and support to Trust wide Quality Improvement programme and delivery of the Improvement strategy: Co-ordinate the activities of the designated Trust Patient Safety Specialists, liaising with the National Patient Safety Team. Work in conjunction with the Trusts Programme Management Office (PMO) in supporting CSUs to identify quality improvement interventions to improve efficiency in line with the Waste Reduction Programme (WRP). Implement the Trusts risk framework; ensure the CSU and corporate departments risk registers are subject to regular review and updated to reflect the key risks. Lead on the delivery of quality governance across the Trust and preparation for CQC inspection. Lead and advise on quality governance to ensure arrangements are robust and meet the Regulations set by the CQC. Lead on the Trust's Risk Framework and Corporate Risk Register. Work in conjunction with the Head of Health and Safety to ensure the Trust meets its obligations under the Health & Safety at Work Act 1974. Advise Executive Directors on changes in legislation and national policy in relation to quality, risk and patient safety, including guidance from the HSE, NHSLA and Coroner, and changes to the Health & Safety at Work Act. Co-ordinate the Trust's Risk Management and Health & Safety policies, to ensure these are reviewed and updated to reflect best practice and changes to legislation and national policy. Promote a culture that promotes a positive learning environment and staff engagement, based on the principles of continuous quality improvement and Trust values. Co-ordinate the Trusts approach to sharing learning from incidents, complaints, coroners inquests, clinical audit and other sources using a range of methods, including safety briefings and learning hub. Co-ordinate the review of Trust wide reports on incidents, complaints, claims, coroners inquests and other reports relating to quality, safety and governance; share key messages with designated CSUs to facilitate learning. Lead the Trusts approach to regulation, liaising with the Care Quality Commission (CQC); engage with the lead CQC Responsible Officer and ensure processes are in place to comply with the fundamental standards of quality and safety and regulations set out in the Health and Social Care Act (Regulated Activities) Regulations 2014. Advise the Trust on the outcome from inspections and oversee the action plans in response to this. Provide training and specialist advice to CSUs and corporate teams on regulation and establish a framework for the collation of evidence and preparation for inspection. Provide specialist advice to Executive Directors on changes to legislation relating to regulation and national policy relating to patient safety. Person Specification Experience A minimum of 5 years experience at a senior managerial level within an acute Trust Experience in a leadership role Evidence of working across multi-professional groups on delivery of major projects Delivery of major change management projects Evidence of continual professional development over the last 3 years Experience of staff management Experience of undertaking investigations into Serious Incidents Knowledge, Behaviours, Practical Skills Knowledge of Roles of ICBs, CQC, Healthwatch Leeds, Scrutiny Committee for Health, NHS England, HSE, HTA, NICE, and the Coroner Knowledge of CQC Fundamental Standards and Duty of Candour Knowledge of Quality Governance and Assurance Framework Knowledge of Multi-professional agendas Knowledge of Quality Improvement methodology Knowledge of Risk Management Knowledge of Health and Safety Knowledge of Human Tissue Act Knowledge of External reporting requirements (PCTs. SHA, HCC, NICE, NHSLA, CNST and Coroners) Knowledge of Public Health Knowledge of Commissioning for quality Accept responsibility for own work and the proper performance of the Risk Management, Quality Improvement and Health and Safety teams. Show commitment to working as a team member by working with colleagues in the NHS and the wider community Take responsibility for own learning and development and share learning and development with others Using resources available in an effective, efficient and timely manner having proper regard to the best interests of the patients, staff and public Respect and treat with dignity and fairness, the public, patients, relatives, carers, NHS staff and partners in other agencies Seek to ensure that no one is unlawfully discriminated against Ensure staff are helped to maintain and improve their knowledge and skills and achieve their potential Ensure that judgments about colleagues (including appraisals and references) are consistent, fair and unbiased and are properly founded Show commitment to working as a team by working to create an environment in which leadership is encouraged and developed at all levels. Strategic thinking Leadership and team building skills Numerical, analytical, and problem solving skills Ability to prioritise complex agenda Written and verbal communication and presentational skills Interpersonal and influencing skills Able to fulfill Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy Qualifications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Dec 13, 2025
Full time
The Director ofQuality will provide professional leadership, expertise and advice onoperational and strategic issues within the Trust related to quality, patientsafety and governance. This is a multi-professionalAssociate Director role with a comprehensive portfolio relating to quality;including quality governance, quality assurance, quality improvement,regulation, risk management, patient safety, patient experience, patient andpublic involvement, research & development, incident investigation andlearning, complaints, legal services and liaison with the Coroner. The Director ofQuality will play a key role in leading the Trusts quality improvementprogramme, working with clinical leads and the KPO to deliver a programme basedon collaboration. The Director of Quality will work with the Medical Director(Governance and Risk) to implement the Trusts Patient Safety and QualityStrategy. Main duties of the job The Director ofQuality will provide leadership to all professional groups across the Trustsfive sites, liaising with CSUs and a number of corporate teams, includingCorporate Nursing, Quality Governance, Risk Management and Patient Experience. The Director of Quality provides advice to the Chief Nurse, ChiefExecutive and Trust Board on quality, risk and patient safety and leads on theintegration of quality into the Trust wide business planning process,performance management arrangements and service improvement plans of theTrust. The Director of Quality will leadon the Trust's approach to quality governance, advising the Board on this toensure its governance arrangements are robust and meet the Regulations set bythe CQC. The Director of Quality engageswith external organisations and partners on quality, risk and patient safety,including commissioners at NHS Leeds CCG, NHSE/I, Care Quality Commission (CQC),Healthwatch Leeds, Scrutiny Committee for Health, Health and Safety Executive (HSE),Human Tissue Authority (HTA), NICE, and the Coroner. The Director of Quality provides leadership and line management supportand direction to the Trust's Quality Governance team, Risk Management team andHealth and Safety team; and to the Patient Safety and Quality Managers in theirrole supporting CSUs and corporate departments. About us Leeds Teaching Hospitals NHS Trust is a values-led organisation and one of the largest and busiest acute hospital trusts in the country. The Trust provides healthcare and specialist services for people from the city of Leeds, Yorkshire and the Humber region and beyond. We play an important role in the training and education of medical, nursing and dental students, and are a centre for world-class research, innovation and pioneering new treatments. The Trust has a budget of more than £2.1 billion and a 20,000-strong staff. Last year we treated close to 1.8 million patients, including 109,000 inpatient admissions, 1.3 million outpatient attendances and 359,000 attendances in our Emergency Departments. Our care and clinical expertise is delivered from seven hospitals on five sites, all joined by our vision to be the best for specialist and integrated care. Job responsibilities A full Job Description is available as an attachment to this advert including, but not limited to Lead the Trusts approach to quality, risk and patient safety, including developing and overseeing the Trusts Patient Safety and Quality Strategy working in conjunction with the Deputy Chief Medical Officer (Risk and Governance). Implement the National Patient Safety Strategy, including patient Safety Incident Response Framework (PSIRF) and involving patients in patient safety. Provide leadership and support to Trust wide Quality Improvement programme and delivery of the Improvement strategy: Co-ordinate the activities of the designated Trust Patient Safety Specialists, liaising with the National Patient Safety Team. Work in conjunction with the Trusts Programme Management Office (PMO) in supporting CSUs to identify quality improvement interventions to improve efficiency in line with the Waste Reduction Programme (WRP). Implement the Trusts risk framework; ensure the CSU and corporate departments risk registers are subject to regular review and updated to reflect the key risks. Lead on the delivery of quality governance across the Trust and preparation for CQC inspection. Lead and advise on quality governance to ensure arrangements are robust and meet the Regulations set by the CQC. Lead on the Trust's Risk Framework and Corporate Risk Register. Work in conjunction with the Head of Health and Safety to ensure the Trust meets its obligations under the Health & Safety at Work Act 1974. Advise Executive Directors on changes in legislation and national policy in relation to quality, risk and patient safety, including guidance from the HSE, NHSLA and Coroner, and changes to the Health & Safety at Work Act. Co-ordinate the Trust's Risk Management and Health & Safety policies, to ensure these are reviewed and updated to reflect best practice and changes to legislation and national policy. Promote a culture that promotes a positive learning environment and staff engagement, based on the principles of continuous quality improvement and Trust values. Co-ordinate the Trusts approach to sharing learning from incidents, complaints, coroners inquests, clinical audit and other sources using a range of methods, including safety briefings and learning hub. Co-ordinate the review of Trust wide reports on incidents, complaints, claims, coroners inquests and other reports relating to quality, safety and governance; share key messages with designated CSUs to facilitate learning. Lead the Trusts approach to regulation, liaising with the Care Quality Commission (CQC); engage with the lead CQC Responsible Officer and ensure processes are in place to comply with the fundamental standards of quality and safety and regulations set out in the Health and Social Care Act (Regulated Activities) Regulations 2014. Advise the Trust on the outcome from inspections and oversee the action plans in response to this. Provide training and specialist advice to CSUs and corporate teams on regulation and establish a framework for the collation of evidence and preparation for inspection. Provide specialist advice to Executive Directors on changes to legislation relating to regulation and national policy relating to patient safety. Person Specification Experience A minimum of 5 years experience at a senior managerial level within an acute Trust Experience in a leadership role Evidence of working across multi-professional groups on delivery of major projects Delivery of major change management projects Evidence of continual professional development over the last 3 years Experience of staff management Experience of undertaking investigations into Serious Incidents Knowledge, Behaviours, Practical Skills Knowledge of Roles of ICBs, CQC, Healthwatch Leeds, Scrutiny Committee for Health, NHS England, HSE, HTA, NICE, and the Coroner Knowledge of CQC Fundamental Standards and Duty of Candour Knowledge of Quality Governance and Assurance Framework Knowledge of Multi-professional agendas Knowledge of Quality Improvement methodology Knowledge of Risk Management Knowledge of Health and Safety Knowledge of Human Tissue Act Knowledge of External reporting requirements (PCTs. SHA, HCC, NICE, NHSLA, CNST and Coroners) Knowledge of Public Health Knowledge of Commissioning for quality Accept responsibility for own work and the proper performance of the Risk Management, Quality Improvement and Health and Safety teams. Show commitment to working as a team member by working with colleagues in the NHS and the wider community Take responsibility for own learning and development and share learning and development with others Using resources available in an effective, efficient and timely manner having proper regard to the best interests of the patients, staff and public Respect and treat with dignity and fairness, the public, patients, relatives, carers, NHS staff and partners in other agencies Seek to ensure that no one is unlawfully discriminated against Ensure staff are helped to maintain and improve their knowledge and skills and achieve their potential Ensure that judgments about colleagues (including appraisals and references) are consistent, fair and unbiased and are properly founded Show commitment to working as a team by working to create an environment in which leadership is encouraged and developed at all levels. Strategic thinking Leadership and team building skills Numerical, analytical, and problem solving skills Ability to prioritise complex agenda Written and verbal communication and presentational skills Interpersonal and influencing skills Able to fulfill Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy Qualifications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Senior Compliance Officer - Regulatory
Marex Group Richmond, Surrey
Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. In supporting the Firm in meeting its regulatory obligations, Compliance provides expert advice, oversight and thought leadership in relation to relevant rules and regulations. Compliance is responsible for overseeing the adherence to regulatory requirements and expectations through compliance policies, advisory activity, training, monitoring, surveillance and supporting the firm to implement regulatory change. Central Compliance are responsible for the development and implementation of compliance policies, training, regulatory registrations, exchange returns, complaints handling, conflicts management, regulatory interactions, regulatory developments, audit requests and whistleblowing framework oversight. The Senior Compliance Officer - Regulatory Compliance role supports the Head of Central Compliance with the day-to-day operation of the Central Compliance function. The role will primarily focus on and support the following key areas which forms part of the Compliance Operations office: Regulatory requests Regulatory development and horizon scanning Regulatory License & Permissions Audit requests Responsibilities Manage and own the regulatory process for responding to regulator requests including working with internal stakeholders to draft responses Respond to and track both internal and external audit requests including carrying out quality control for responses. Support regulator onsite visits or reviews including meeting scheduling and participation (where required) as well as logistics preparation and co-ordination. Control the submission of management information responding to regulatory or audit requests. Produce management information reporting as input into various governing committees and /or up to senior management. Support business preparedness for onsite examinations or audits. Own the tracking of regulatory developments and horizon scanning processes including managing the group regulatory roadmap and related management information. Participate and engage with industry working groups and support internal working groups on reviewing regulatory developments Maintain the group legal entity license and permissions map and perform periodic reviews. Skills and Experience Mandatory Experience with drafting regulatory responses and dealing with senior stakeholders. Excellent interpersonal and communication skills. Minimum 5 - 8 years' experience of working within a regulatory environment. Experience of working within a UK regulated environment e.g. SMCR, MIFID, MAR Experience of working within a medium sized financial services firm Experience of dealing with various different stakeholders (Legal, CoSec, Risk, Front Office, IT, Finance, HR, etc) Experience of supporting the day-to-day operations of a Compliance Function Experience of working in both a brokerage/ trading firm as well as a large financial institution (investment bank, corporate bank, asset manager,etc.) Compliance specific industry certifications including those awarded by the ICA or CISI. A collaborative team player, approachable, self-sufficient and influences a positive work environment Demonstrates curiosity and attention to detail Resilient in a challenging, fast-paced environment Ability to take responsibility for own delivery in a fast pace and high-volume environment Excels at building relationships, networking and influencing others Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company. experience outside of this range will also be considered Privacy Preference Center Manage Consent Preferences Always Active
Dec 12, 2025
Full time
Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. In supporting the Firm in meeting its regulatory obligations, Compliance provides expert advice, oversight and thought leadership in relation to relevant rules and regulations. Compliance is responsible for overseeing the adherence to regulatory requirements and expectations through compliance policies, advisory activity, training, monitoring, surveillance and supporting the firm to implement regulatory change. Central Compliance are responsible for the development and implementation of compliance policies, training, regulatory registrations, exchange returns, complaints handling, conflicts management, regulatory interactions, regulatory developments, audit requests and whistleblowing framework oversight. The Senior Compliance Officer - Regulatory Compliance role supports the Head of Central Compliance with the day-to-day operation of the Central Compliance function. The role will primarily focus on and support the following key areas which forms part of the Compliance Operations office: Regulatory requests Regulatory development and horizon scanning Regulatory License & Permissions Audit requests Responsibilities Manage and own the regulatory process for responding to regulator requests including working with internal stakeholders to draft responses Respond to and track both internal and external audit requests including carrying out quality control for responses. Support regulator onsite visits or reviews including meeting scheduling and participation (where required) as well as logistics preparation and co-ordination. Control the submission of management information responding to regulatory or audit requests. Produce management information reporting as input into various governing committees and /or up to senior management. Support business preparedness for onsite examinations or audits. Own the tracking of regulatory developments and horizon scanning processes including managing the group regulatory roadmap and related management information. Participate and engage with industry working groups and support internal working groups on reviewing regulatory developments Maintain the group legal entity license and permissions map and perform periodic reviews. Skills and Experience Mandatory Experience with drafting regulatory responses and dealing with senior stakeholders. Excellent interpersonal and communication skills. Minimum 5 - 8 years' experience of working within a regulatory environment. Experience of working within a UK regulated environment e.g. SMCR, MIFID, MAR Experience of working within a medium sized financial services firm Experience of dealing with various different stakeholders (Legal, CoSec, Risk, Front Office, IT, Finance, HR, etc) Experience of supporting the day-to-day operations of a Compliance Function Experience of working in both a brokerage/ trading firm as well as a large financial institution (investment bank, corporate bank, asset manager,etc.) Compliance specific industry certifications including those awarded by the ICA or CISI. A collaborative team player, approachable, self-sufficient and influences a positive work environment Demonstrates curiosity and attention to detail Resilient in a challenging, fast-paced environment Ability to take responsibility for own delivery in a fast pace and high-volume environment Excels at building relationships, networking and influencing others Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Company Values Acting as a role model for the values of the Company: Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company. experience outside of this range will also be considered Privacy Preference Center Manage Consent Preferences Always Active
Property Management Compliance Officer - UASC and Care Leaver
DCV Technologies Limited Whitstable, Kent
Job Title:UASC and Care Leaver Property Management Compliance OfficerLocation: KentSalary: £27,000-£35,000Hours: Monday-Friday 40 hours per week 8.30am-5pmContract Type: PermanentPurpose of the Role: Our client, a leading provider of housing solutions, is seeking a dedicated professional to support the delivery of a comprehensive and professional internal audit function for the KCC contract and any future UASC and Care Leaver contracts. Reporting to the UASC and Care Leaver Property Management Compliance Service Manager, you will be responsible for independently conducting internal audits across designated areas of the business and reporting findings to the Head of UASC and Care Leaver Contracts. Key Responsibilities: Plan and prioritise property inspections, audits, and quality assurance visits in line with the contract requirements. Provide operational guidance and support to Housing Officers to uphold property standards and assist accommodated young people. Liaise with social services, contractors, and other professionals to support service delivery, address issues, and resolve complaints promptly. Conduct internal audits from planning to reporting stages, ensuring compliance with contract KPIs and identifying risks. Attend meetings to present audit findings and collaborate on practical solutions to mitigate identified risks. Schedule and coordinate inspections for planned and emergency dispersals, while monitoring and escalating any property issues or delays. Carry out risk assessments and oversee the tracking of property defects to ensure health, safety, and quality standards are met. Required Skills: Proven housing experience at a supervisory or managerial level, ideally within a challenging tenant environment. Strong people management skills with a track record of leading and supporting diverse teams. Extensive experience in Quality Assurance within the housing or construction sectors, with in-depth knowledge of quality control procedures and legal standards. Membership of the Chartered Quality Institute (CQI) or equivalent is preferred; Internal Quality Assurance (IQA) qualification is desirable. Excellent communication skills. Solid background in planning and project management, consistently delivering against objectives. Strong understanding of Quality Assurance frameworks, standards, and industry best practices. Good interpersonal and relationship-building skills. Able to remain calm and effective under pressure. Full UK driving licence and use of own vehicle required, the role involves remote working with daily travel. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on to learn more, or submit your application today. JBRP1_UKTJ
Dec 12, 2025
Full time
Job Title:UASC and Care Leaver Property Management Compliance OfficerLocation: KentSalary: £27,000-£35,000Hours: Monday-Friday 40 hours per week 8.30am-5pmContract Type: PermanentPurpose of the Role: Our client, a leading provider of housing solutions, is seeking a dedicated professional to support the delivery of a comprehensive and professional internal audit function for the KCC contract and any future UASC and Care Leaver contracts. Reporting to the UASC and Care Leaver Property Management Compliance Service Manager, you will be responsible for independently conducting internal audits across designated areas of the business and reporting findings to the Head of UASC and Care Leaver Contracts. Key Responsibilities: Plan and prioritise property inspections, audits, and quality assurance visits in line with the contract requirements. Provide operational guidance and support to Housing Officers to uphold property standards and assist accommodated young people. Liaise with social services, contractors, and other professionals to support service delivery, address issues, and resolve complaints promptly. Conduct internal audits from planning to reporting stages, ensuring compliance with contract KPIs and identifying risks. Attend meetings to present audit findings and collaborate on practical solutions to mitigate identified risks. Schedule and coordinate inspections for planned and emergency dispersals, while monitoring and escalating any property issues or delays. Carry out risk assessments and oversee the tracking of property defects to ensure health, safety, and quality standards are met. Required Skills: Proven housing experience at a supervisory or managerial level, ideally within a challenging tenant environment. Strong people management skills with a track record of leading and supporting diverse teams. Extensive experience in Quality Assurance within the housing or construction sectors, with in-depth knowledge of quality control procedures and legal standards. Membership of the Chartered Quality Institute (CQI) or equivalent is preferred; Internal Quality Assurance (IQA) qualification is desirable. Excellent communication skills. Solid background in planning and project management, consistently delivering against objectives. Strong understanding of Quality Assurance frameworks, standards, and industry best practices. Good interpersonal and relationship-building skills. Able to remain calm and effective under pressure. Full UK driving licence and use of own vehicle required, the role involves remote working with daily travel. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on to learn more, or submit your application today. JBRP1_UKTJ
NFP People
Customer Services Manager
NFP People
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity's customer services, resident engagement and communications functions. Your work will help deliver the organisation's mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity's Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women's housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Dec 12, 2025
Full time
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity's customer services, resident engagement and communications functions. Your work will help deliver the organisation's mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity's Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women's housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
NFP People
Customer Services Manager
NFP People
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity s Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Dec 11, 2025
Full time
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity s Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Site Food Safety Lead - Kendal Nutricare
Dairy Chain Kendal, Cumbria
Digital Dairy Chain - Site Food Safety Lead - Kendal Nutricare About us We are a rapid-growthscale-up disrupting the infant nutrition space through our award-winning brand Kendamil - the only infant milk made in Britain, proudly used by the British Royal Family and uniquely crafted locally using British full cream milk, without the nasties. Our company, Kendal Nutricare, is a 150-person team passionate about giving children a better start to life. We're proud to be a Queens' Award winning business and to be ranked by the Financial Times as one of Europe's 1000 Fastest Growing Companies in 2025. We're on an exciting path - join us! The Role As the Food Safety Lead at our Kendal site, you will play a key role in maintaining and continuously improving the site's Food Safety Management System (FSMS) in line with UK, EU, and FDA standards. You will ensure robust compliance for both domestic and export markets - with particular focus on U.S. FDA and FSMA requirements for infant formula - while leading validation activities and fostering a strong culture of food safety across the site. Responsibilities Food Safety Management & Compliance Lead the development, implementation, and maintenance of the site's FSMS in line with HACCP principles and international standards for infant formula. Monitor and review programs to ensure full compliance with UK, EU, and FDA regulations. Conduct internal audits, inspections, and risk assessments to proactively identify and mitigate food safety risks. FDA Compliance (U.S. Exports) Act as the site's expert on FDA and PCQI regulations to maintain export readiness to the United State. Manage all food safety documentation and processes required for FDA and FSMA compliance. Partner with Regulatory Affairs to ensure alignment with evolving U.S. regulatory requirements. Lead the development, execution, and documentation of validation activities across the FSMS. Oversee validation programs including: Clean-in-Place (CIP) systems; Allergen cleaning and control; Thermal process validations (e.g., pasteurisation, UHT) Ensure all validations are scientifically sound, risk-based, and compliant with regulatory standards (FDA, Codex, EU). Maintain validation master plans, protocols, and reports, ensuring timely review and revalidation. Training & Team Development Provide leadership, coaching, and technical support to food safety and hygiene teams. Deliver training on food safety, allergen management, validation protocols, and FDA compliance. Foster a proactive, site-wide food safety culture through education and engagement. Continuous Improvement & Risk Management Analyse food safety performance data and lead root cause investigations. Drive continuous improvement and corrective/preventive actions (CAPA). Identify opportunities to strengthen food safety systems, validation, and regulatory readiness. Monitor and review programs to ensure full compliance with UK, EU, and FDA regulations. Conduct internal audits, inspections, and risk assessments to proactively identify and mitigate food safety risks. What you'll need Degree in Food Science, Microbiology, Food Technology, or a related discipline. Formal qualifications in HACCP, PCQI, and/or food safety auditing. Minimum 5 years' experience in food safety or quality within a food manufacturing environment - ideally in infant formula or high-care dairy. Strong knowledge of FDA regulations, PCQI responsibilities, and U.S. export compliance. Demonstrated success in leading validation programs (cleaning, allergen, and thermal processes). In-depth understanding of FSMS principles, food microbiology, allergen management, and hygienic design. Skilled in validation lifecycle management - from protocol design to data interpretation. Knowledge of BRC, ISO 22000, Codex Alimentarius, and CFR Title 21. Excellent analytical, communication, and leadership skills, with the ability to influence across teams. Lead Auditor qualification would be an advantage. What you'll get from us The opportunity to work for the fastest growing infant milk brand in Europe, alongside a young talented team dedicated to serving thousands of passionate customers. We offer 28 days holiday (incl. bank holidays) with additional holidays granted each year for the first 5 years, a pension scheme, Employee Assistance Programme, Life Assurance at 2 x basic salary, on-site parking, subsidised breakfast and childcare vouchers. Oh and did we mention our factory is located in the heart of the beautiful English Lake District? If this sounds like a role for you, email Magdalena Klonowska Senior Talent Acquisition Specialist & Onboarding Coordinator, () with your CV and a note on why you're right for the job - we can't wait to meet you! Additional Opportunities Join the Officers' Association Scotland upcoming networking event free of charge to meet service-leavers actively seeking new opportunities. Engage directly with veterans, explore transferable skills, and strengthen your workforce with disciplined, committed individuals. Participating demonstrates your commitment to a forces-friendly workplace, helping you attract loyal, skilled employees in a sector facing skills shortages. Disposition Technician - Quality Team Routine dispositioning of products across all stages of internal and external production. Monitor and respond to customer and vendor complaints. Conduct detailed investigations. Drive continuous quality improvement through the implementation of effective Corrective and Preventive Actions (CAPA). QA Auditor - Factory Team Audit, monitor, and evaluate the organization's quality systems and procedures. Assist in resolving non-conformances and customer complaints. Support operational teams by maintaining high technical and quality standards in line with business objectives. Ensure compliance with Quality Management Systems and Good Manufacturing Practices (GMP). Assistant Manager - Grassland Youngstock Rearing Team Look after 1600 dairy replacements at the Overgarrel Farm. Assist in overseeing the rearing team. Support the transition of current team members moving for family reasons.
Dec 11, 2025
Full time
Digital Dairy Chain - Site Food Safety Lead - Kendal Nutricare About us We are a rapid-growthscale-up disrupting the infant nutrition space through our award-winning brand Kendamil - the only infant milk made in Britain, proudly used by the British Royal Family and uniquely crafted locally using British full cream milk, without the nasties. Our company, Kendal Nutricare, is a 150-person team passionate about giving children a better start to life. We're proud to be a Queens' Award winning business and to be ranked by the Financial Times as one of Europe's 1000 Fastest Growing Companies in 2025. We're on an exciting path - join us! The Role As the Food Safety Lead at our Kendal site, you will play a key role in maintaining and continuously improving the site's Food Safety Management System (FSMS) in line with UK, EU, and FDA standards. You will ensure robust compliance for both domestic and export markets - with particular focus on U.S. FDA and FSMA requirements for infant formula - while leading validation activities and fostering a strong culture of food safety across the site. Responsibilities Food Safety Management & Compliance Lead the development, implementation, and maintenance of the site's FSMS in line with HACCP principles and international standards for infant formula. Monitor and review programs to ensure full compliance with UK, EU, and FDA regulations. Conduct internal audits, inspections, and risk assessments to proactively identify and mitigate food safety risks. FDA Compliance (U.S. Exports) Act as the site's expert on FDA and PCQI regulations to maintain export readiness to the United State. Manage all food safety documentation and processes required for FDA and FSMA compliance. Partner with Regulatory Affairs to ensure alignment with evolving U.S. regulatory requirements. Lead the development, execution, and documentation of validation activities across the FSMS. Oversee validation programs including: Clean-in-Place (CIP) systems; Allergen cleaning and control; Thermal process validations (e.g., pasteurisation, UHT) Ensure all validations are scientifically sound, risk-based, and compliant with regulatory standards (FDA, Codex, EU). Maintain validation master plans, protocols, and reports, ensuring timely review and revalidation. Training & Team Development Provide leadership, coaching, and technical support to food safety and hygiene teams. Deliver training on food safety, allergen management, validation protocols, and FDA compliance. Foster a proactive, site-wide food safety culture through education and engagement. Continuous Improvement & Risk Management Analyse food safety performance data and lead root cause investigations. Drive continuous improvement and corrective/preventive actions (CAPA). Identify opportunities to strengthen food safety systems, validation, and regulatory readiness. Monitor and review programs to ensure full compliance with UK, EU, and FDA regulations. Conduct internal audits, inspections, and risk assessments to proactively identify and mitigate food safety risks. What you'll need Degree in Food Science, Microbiology, Food Technology, or a related discipline. Formal qualifications in HACCP, PCQI, and/or food safety auditing. Minimum 5 years' experience in food safety or quality within a food manufacturing environment - ideally in infant formula or high-care dairy. Strong knowledge of FDA regulations, PCQI responsibilities, and U.S. export compliance. Demonstrated success in leading validation programs (cleaning, allergen, and thermal processes). In-depth understanding of FSMS principles, food microbiology, allergen management, and hygienic design. Skilled in validation lifecycle management - from protocol design to data interpretation. Knowledge of BRC, ISO 22000, Codex Alimentarius, and CFR Title 21. Excellent analytical, communication, and leadership skills, with the ability to influence across teams. Lead Auditor qualification would be an advantage. What you'll get from us The opportunity to work for the fastest growing infant milk brand in Europe, alongside a young talented team dedicated to serving thousands of passionate customers. We offer 28 days holiday (incl. bank holidays) with additional holidays granted each year for the first 5 years, a pension scheme, Employee Assistance Programme, Life Assurance at 2 x basic salary, on-site parking, subsidised breakfast and childcare vouchers. Oh and did we mention our factory is located in the heart of the beautiful English Lake District? If this sounds like a role for you, email Magdalena Klonowska Senior Talent Acquisition Specialist & Onboarding Coordinator, () with your CV and a note on why you're right for the job - we can't wait to meet you! Additional Opportunities Join the Officers' Association Scotland upcoming networking event free of charge to meet service-leavers actively seeking new opportunities. Engage directly with veterans, explore transferable skills, and strengthen your workforce with disciplined, committed individuals. Participating demonstrates your commitment to a forces-friendly workplace, helping you attract loyal, skilled employees in a sector facing skills shortages. Disposition Technician - Quality Team Routine dispositioning of products across all stages of internal and external production. Monitor and respond to customer and vendor complaints. Conduct detailed investigations. Drive continuous quality improvement through the implementation of effective Corrective and Preventive Actions (CAPA). QA Auditor - Factory Team Audit, monitor, and evaluate the organization's quality systems and procedures. Assist in resolving non-conformances and customer complaints. Support operational teams by maintaining high technical and quality standards in line with business objectives. Ensure compliance with Quality Management Systems and Good Manufacturing Practices (GMP). Assistant Manager - Grassland Youngstock Rearing Team Look after 1600 dairy replacements at the Overgarrel Farm. Assist in overseeing the rearing team. Support the transition of current team members moving for family reasons.
Head of Risk & Compliance
Lumonpay City, London
Our Mission and who we are 'To be the world's most trusted currency partner' At Lumon, we help individuals and businesses move money across borders - smoothly, securely, and cost-effectively. With operations in 150+ countries and support for over 40 currencies, we combine competitive, bank-beating exchange rates with a personal, human touch. Whether it's buying property abroad, managing international business costs, or sending money home, every customer gets access to a dedicated currency specialist - alongside our digital FX platform - for expert support tailored to their needs. We're regulated by the FCA and the Central Bank of Ireland, handling billions in transfers each year for over 70,000 private clients and 2,500+ businesses. Backed by Pollen Street Capital, we're in an exciting phase of growth - scaling across Europe and expanding our tech and services. The Role We are seeking a Head of Risk and Compliance (UK) to lead the regulatory compliance and enterprise risk management functions for our UK regulated entities comprising both an Electronic Money Institution and a MiFID Investment Firm. Reporting directly to the Chief Risk Officer, the role is responsible for maintaining robust regulatory compliance and overseeing enterprise risk management in a dynamic environment. In a nutshell, you will Implement, maintain and continually develop a robust compliance framework for all applicable regulatory requirements applicable to E-Money Institutions and MiFID Investment Firms; Liaise with the FCA (and other authorities where relevant) on regulatory submissions, reporting, and supervisory matters; Partner closely with the business to provide regulatory advice and support in relation to regulatory change and leading the implementation of this through to completion; Providing input to incidents, including coordinating efforts to report regulatory breaches in a timely manner; Leading licencing applications and supporting the organisation in the implementation of the commercial strategy; Developing and implementing the annual compliance roadmap, including the compliance monitoring plan; Ongoing development and maintenance of the Enterprise Risk Management Framework, including providing effective challenge to first line risk owners; Preparing and delivering high quality reports on risk and compliance matters for Senior Management and the Board of Directors; Leading the development and delivery of the organisation's annual risk and compliance training curriculum; Lead a team of regulatory compliance and risk management specialists, ensuring effective oversight and team development; and overseeing regulatory reporting and complaints handling activities for the firm, and other group entities as directed. You should apply if you have Strong experience in risk and compliance leadership within the financial services sector, ideally with exposure to foreign exchange and payments services; Deep experience with regulations relating to payment services and non-SNI investment firms (i.e. Payment Service Regulations 2017, Electronic Money Regulations 2011, FCA's Consumer Duty, MiFID II, EMIR); Previous experience of developing and implementing a regulatory compliance framework in a regulated environment; A demonstrated understanding of enterprise risk management fundamentals; Experience of working closely and communicating with various stakeholders at multiple levels, as well as leading and developing high performing teams; A proven ability to find solutions to complex and hard problems and ability to turn incomplete, ambiguous or conflicting inputs into solid plans. What can we offer you? Competitive base salary Investment in your ongoing learning and development Hybrid working and rooftop terrace at our Farringdon office 25 days of annual leave, with a chance to purchase up to 5 more Birthday off 2 additional days off for 'Moments that Matter' Monthly lunch and social events Medicash health scheme Cycle to work scheme Season ticket loan Employee Assistance Programme Salary Sacrifice Pension 4x Life Assurance Enhanced maternity and paternity leave Access to gym discounts as well as a wide range of other benefits and discounts through our online portal Lumon is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability, or gender identity. If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity, we will provide appropriate support to you throughout the process.
Dec 11, 2025
Full time
Our Mission and who we are 'To be the world's most trusted currency partner' At Lumon, we help individuals and businesses move money across borders - smoothly, securely, and cost-effectively. With operations in 150+ countries and support for over 40 currencies, we combine competitive, bank-beating exchange rates with a personal, human touch. Whether it's buying property abroad, managing international business costs, or sending money home, every customer gets access to a dedicated currency specialist - alongside our digital FX platform - for expert support tailored to their needs. We're regulated by the FCA and the Central Bank of Ireland, handling billions in transfers each year for over 70,000 private clients and 2,500+ businesses. Backed by Pollen Street Capital, we're in an exciting phase of growth - scaling across Europe and expanding our tech and services. The Role We are seeking a Head of Risk and Compliance (UK) to lead the regulatory compliance and enterprise risk management functions for our UK regulated entities comprising both an Electronic Money Institution and a MiFID Investment Firm. Reporting directly to the Chief Risk Officer, the role is responsible for maintaining robust regulatory compliance and overseeing enterprise risk management in a dynamic environment. In a nutshell, you will Implement, maintain and continually develop a robust compliance framework for all applicable regulatory requirements applicable to E-Money Institutions and MiFID Investment Firms; Liaise with the FCA (and other authorities where relevant) on regulatory submissions, reporting, and supervisory matters; Partner closely with the business to provide regulatory advice and support in relation to regulatory change and leading the implementation of this through to completion; Providing input to incidents, including coordinating efforts to report regulatory breaches in a timely manner; Leading licencing applications and supporting the organisation in the implementation of the commercial strategy; Developing and implementing the annual compliance roadmap, including the compliance monitoring plan; Ongoing development and maintenance of the Enterprise Risk Management Framework, including providing effective challenge to first line risk owners; Preparing and delivering high quality reports on risk and compliance matters for Senior Management and the Board of Directors; Leading the development and delivery of the organisation's annual risk and compliance training curriculum; Lead a team of regulatory compliance and risk management specialists, ensuring effective oversight and team development; and overseeing regulatory reporting and complaints handling activities for the firm, and other group entities as directed. You should apply if you have Strong experience in risk and compliance leadership within the financial services sector, ideally with exposure to foreign exchange and payments services; Deep experience with regulations relating to payment services and non-SNI investment firms (i.e. Payment Service Regulations 2017, Electronic Money Regulations 2011, FCA's Consumer Duty, MiFID II, EMIR); Previous experience of developing and implementing a regulatory compliance framework in a regulated environment; A demonstrated understanding of enterprise risk management fundamentals; Experience of working closely and communicating with various stakeholders at multiple levels, as well as leading and developing high performing teams; A proven ability to find solutions to complex and hard problems and ability to turn incomplete, ambiguous or conflicting inputs into solid plans. What can we offer you? Competitive base salary Investment in your ongoing learning and development Hybrid working and rooftop terrace at our Farringdon office 25 days of annual leave, with a chance to purchase up to 5 more Birthday off 2 additional days off for 'Moments that Matter' Monthly lunch and social events Medicash health scheme Cycle to work scheme Season ticket loan Employee Assistance Programme Salary Sacrifice Pension 4x Life Assurance Enhanced maternity and paternity leave Access to gym discounts as well as a wide range of other benefits and discounts through our online portal Lumon is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability, or gender identity. If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity, we will provide appropriate support to you throughout the process.
(Senior) Investment Solutions Specialist - multi-sectors (Based in Beijing, China)
Asian Infrastructure Investment Bank (AIIB) Camden, London
Thank you for your interest in joining our team. AIIB is committed to diversity, transparency and inclusion. We believe our strength comes from having a team with the right diverse skills, experiences and abilities selected through a merit-based competitive process. We actively encourage applications from people from both within and outside AIIB Members, regardless of nationality, religion, gender, race, disability or sexual orientation. Applicant selection will be based on, but not limited to technical competence, in-depth experience in relevant sectors, international experience, and educational background. AIIB has the discretion to appoint candidates into positions commensurate with their education and experience. Below is a list of open positions. If you can't find a suitable position on our list of current opportunities, we still want to hear from you. To strengthen our capacity to meet future staffing needs, we accept applications on an ongoing basis (through jobs listed under Future Opportunities) and assess candidates who can be recruited efficiently once an actual vacancy arises. All positions listed below are for Global Recruitment and will be based in our headquarters in Beijing. To be considered for future opportunities, send us your application through the links below. Your resumé will be reviewed by our Talent Acquisition team. You will be contacted immediately if an opportunity arises. In case you no longer want to be considered, you can withdraw your submitted application any time via our Career Portal . To check on the status of your application, please log in to our Career Portal . Minimum 20 years of relevant professional experience Sustainability and Fiduciary Solutions Department Global Recruitment Jul 07, 2025 25147 Head of Project Economics Minimum 8-10 years of relevant practical experience Minimum 4-6 years of relevant practical experience Investment Solutions Specialist - Finance Solutions Minimum 5-8 years of relevant practical experience The Sectors, Themes, and Finance Solutions Department (STF) Global Recruitment Jul 03, 2025 Jul 24, 2025 25144 Integrity Specialist Minimum 5-8 years of relevant practical experience The Complaints-resolution, Evaluation and Integrity Unit (CEIU) Global Recruitment Jul 03, 2025 Jul 24, 2025 25143 Senior Investment Officer (Transport) Minimum 8-10 years of relevant practical experience Public Sector Clients Department, Region 1 Global Recruitment Jul 01, 2025 Jul 22, 2025 25094 AI-driven Data and Market Research Associate Minimum 3 years of relevant practical experience Sectors, Themes and Finance Solutions Department Global Recruitment Jul 21, 2025 25140 Investment Officer - Transport Minimum of 5 - 8 years of relevant working experience Public Sector Clients Department, Region 1 Global Recruitment Jul 21, 2025 25142 Senior Digital Program Specialist - Digital Engagement and Change Management Minimum 8 years of relevant professional experience The Information Technology Department (ITD) Global Recruitment Jul 18, 2025 25141 Corporate Procurement Associate Minimum 5 years of relevant professional experience Facilities and Administration Service Department(FAS) Global Recruitment Jul 25, 2025 25139 Budget Officer (Associate) Minimum 3-8 years of relevant professional experience Budget Associate/Analyst - Strategic Staffing Minimum 2-5 years of relevant professional experience Closing Date: All opportunities close at 11:59 p.m. (GMT+8) on the dates listed. Job Type: Recruitment of staff is conducted through a merit-based competitive selection process. AIIB shall strive to provide employment opportunities open to all suitably qualified applicants, regardless of religion, gender, race, disability, sexual orientation or nationality. The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is Financing Infrastructure for Tomorrow in Asia and beyond-infrastructure with sustainability at its core. We began operations in Beijing in 2016 and have since grown to 110 approved members worldwide. We are capitalized at USD100 billion and AAA-rated by the major international credit rating agencies. Collaborating with partners, AIIB meets clients' needs by unlocking new capital and investing in infrastructure that is green, technology-enabled and promotes regional connectivity. HEADQUARTERS
Dec 10, 2025
Full time
Thank you for your interest in joining our team. AIIB is committed to diversity, transparency and inclusion. We believe our strength comes from having a team with the right diverse skills, experiences and abilities selected through a merit-based competitive process. We actively encourage applications from people from both within and outside AIIB Members, regardless of nationality, religion, gender, race, disability or sexual orientation. Applicant selection will be based on, but not limited to technical competence, in-depth experience in relevant sectors, international experience, and educational background. AIIB has the discretion to appoint candidates into positions commensurate with their education and experience. Below is a list of open positions. If you can't find a suitable position on our list of current opportunities, we still want to hear from you. To strengthen our capacity to meet future staffing needs, we accept applications on an ongoing basis (through jobs listed under Future Opportunities) and assess candidates who can be recruited efficiently once an actual vacancy arises. All positions listed below are for Global Recruitment and will be based in our headquarters in Beijing. To be considered for future opportunities, send us your application through the links below. Your resumé will be reviewed by our Talent Acquisition team. You will be contacted immediately if an opportunity arises. In case you no longer want to be considered, you can withdraw your submitted application any time via our Career Portal . To check on the status of your application, please log in to our Career Portal . Minimum 20 years of relevant professional experience Sustainability and Fiduciary Solutions Department Global Recruitment Jul 07, 2025 25147 Head of Project Economics Minimum 8-10 years of relevant practical experience Minimum 4-6 years of relevant practical experience Investment Solutions Specialist - Finance Solutions Minimum 5-8 years of relevant practical experience The Sectors, Themes, and Finance Solutions Department (STF) Global Recruitment Jul 03, 2025 Jul 24, 2025 25144 Integrity Specialist Minimum 5-8 years of relevant practical experience The Complaints-resolution, Evaluation and Integrity Unit (CEIU) Global Recruitment Jul 03, 2025 Jul 24, 2025 25143 Senior Investment Officer (Transport) Minimum 8-10 years of relevant practical experience Public Sector Clients Department, Region 1 Global Recruitment Jul 01, 2025 Jul 22, 2025 25094 AI-driven Data and Market Research Associate Minimum 3 years of relevant practical experience Sectors, Themes and Finance Solutions Department Global Recruitment Jul 21, 2025 25140 Investment Officer - Transport Minimum of 5 - 8 years of relevant working experience Public Sector Clients Department, Region 1 Global Recruitment Jul 21, 2025 25142 Senior Digital Program Specialist - Digital Engagement and Change Management Minimum 8 years of relevant professional experience The Information Technology Department (ITD) Global Recruitment Jul 18, 2025 25141 Corporate Procurement Associate Minimum 5 years of relevant professional experience Facilities and Administration Service Department(FAS) Global Recruitment Jul 25, 2025 25139 Budget Officer (Associate) Minimum 3-8 years of relevant professional experience Budget Associate/Analyst - Strategic Staffing Minimum 2-5 years of relevant professional experience Closing Date: All opportunities close at 11:59 p.m. (GMT+8) on the dates listed. Job Type: Recruitment of staff is conducted through a merit-based competitive selection process. AIIB shall strive to provide employment opportunities open to all suitably qualified applicants, regardless of religion, gender, race, disability, sexual orientation or nationality. The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is Financing Infrastructure for Tomorrow in Asia and beyond-infrastructure with sustainability at its core. We began operations in Beijing in 2016 and have since grown to 110 approved members worldwide. We are capitalized at USD100 billion and AAA-rated by the major international credit rating agencies. Collaborating with partners, AIIB meets clients' needs by unlocking new capital and investing in infrastructure that is green, technology-enabled and promotes regional connectivity. HEADQUARTERS
Compliance Officer
Plum Fintech City, London
Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back. Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI -that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more. That's all down to our passionate team of 230+ Plumsters, who work around Europe to help us achieve our mission. And now we're looking for more brilliant people to join us on our journey. The Role We are looking for a proactive, highly motivated and ambitious individual who will hold the role of Regulatory Compliance Officer to expand our Compliance team. You will assist in the enhancement of compliance culture and support our team's mission to act as a liaison between the company and regulatory bodies. You will work closely with the team on various compliance activities, ensuring regulatory requirements are implemented by cooperating closely with teams within the company. In particular, we are seeking someone with proven experience in the oversight of ISAs and/or investment products in the UK, including familiarity with applicable FCA rules and ISA Regulations. Experience in compliance monitoring will be considered a strong advantage. What you'll be doing Develop and assist in the implementation of compliance policies and procedures by engaging in drafting and/or updating them to ensure adherence to all applicable regulations. Conduct checks, risk assessments and assist in the production of compliance reports, in accordance with our Compliance Monitoring Programme to ensure regular reviews and assessments. Execute checks in connection with Consumer Duty and support the build-out of the firm's Consumer Duty framework. Provide oversight of ISA and/or investment product operations to ensure adherence to UK regulatory requirements, including FCA rules and HMRC ISA Regulations. Review marketing, advertising and press material to ensure they comply with regulatory requirements. Design and monitor the implementation of the annual compliance plan, and deal with internal ad-hoc compliance requests to ensure that internal processes and policies are applied. Investigate from a compliance and financial crime perspective, any SARs escalations, complaints, incidents, breach of data laws, fraud-related requests and any other compliance or financial crime related request received by the Compliance Team, for review and input. Prepare compliance reports addressed to the regulators to support the Compliance Team in their role as a liaison between the company and regulatory bodies. Compile and prepare compliance and financial crime regulatory filings and respond to requests from our partners. Prepare compliance training addressed to the employees of the company. Maintain the Compliance Team's files, cases and issues, achieve deadlines and document actions needed/requested. Share knowledge and experience with peers through team meetings, presentations and collaboration sessions. Work cooperatively with other teams such as the Products' Team, Customer Service, Fraud Team, Finance Team, Data Team, Risk Management Team, Partnerships' Team and Marketing Team. Monitor regulatory changes, amendments, trends or any other developments that may impact our operations and update internal records accordingly. What we're looking for Bachelor's degree in law, economics, business, or a related field. MBA or Master's degree in Law/European Banking/Payments Regulation, Risk Management or in related fields will be considered a strong plus. At least 2-3 years of experience in a compliance-related role within the financial services industry. Relevant sectors include: Payments, Banking, Investment Services. Demonstrable experience in the oversight of ISAs and/or investment products in the UK, with a strong understanding of relevant FCA rules and HMRC ISA Regulations. Knowledge of FCA and EU compliance and AML/TF regulation, including GDPR and investment services regulation. Experience in compliance monitoring, including designing and delivering against a compliance monitoring plan, will be considered a strong advantage. Excellent written and verbal communication skills in English. Strong analytical skills and attention to detail. Ability to work both independently and in a team environment, to complete assigned tasks. Ability to prioritise multiple tasks and bring tasks to completion within established timeframes. Professional certification in compliance (such as ICA or CISI) will be considered an advantage. Plum's Perks Own part of the company you're helping grow through stock options Private health insurance Annual training budget Plum Premium for free Competitive referral scheme Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus Team breakfasts and team lunches 25 days holiday + bank holidays 45 work-from-anywhere days to give you flexibility to work your way 2 weeks sabbatical after 4 years to take the break you deserve Enhanced parental leave 1 paid volunteering day annually Annual team trip to a surprise destination! A fun, inclusive company culture (think ) If you think this sounds like you, don't hesitate to get in touch! Thanks, Plum Team Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Dec 10, 2025
Full time
Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back. Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI -that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more. That's all down to our passionate team of 230+ Plumsters, who work around Europe to help us achieve our mission. And now we're looking for more brilliant people to join us on our journey. The Role We are looking for a proactive, highly motivated and ambitious individual who will hold the role of Regulatory Compliance Officer to expand our Compliance team. You will assist in the enhancement of compliance culture and support our team's mission to act as a liaison between the company and regulatory bodies. You will work closely with the team on various compliance activities, ensuring regulatory requirements are implemented by cooperating closely with teams within the company. In particular, we are seeking someone with proven experience in the oversight of ISAs and/or investment products in the UK, including familiarity with applicable FCA rules and ISA Regulations. Experience in compliance monitoring will be considered a strong advantage. What you'll be doing Develop and assist in the implementation of compliance policies and procedures by engaging in drafting and/or updating them to ensure adherence to all applicable regulations. Conduct checks, risk assessments and assist in the production of compliance reports, in accordance with our Compliance Monitoring Programme to ensure regular reviews and assessments. Execute checks in connection with Consumer Duty and support the build-out of the firm's Consumer Duty framework. Provide oversight of ISA and/or investment product operations to ensure adherence to UK regulatory requirements, including FCA rules and HMRC ISA Regulations. Review marketing, advertising and press material to ensure they comply with regulatory requirements. Design and monitor the implementation of the annual compliance plan, and deal with internal ad-hoc compliance requests to ensure that internal processes and policies are applied. Investigate from a compliance and financial crime perspective, any SARs escalations, complaints, incidents, breach of data laws, fraud-related requests and any other compliance or financial crime related request received by the Compliance Team, for review and input. Prepare compliance reports addressed to the regulators to support the Compliance Team in their role as a liaison between the company and regulatory bodies. Compile and prepare compliance and financial crime regulatory filings and respond to requests from our partners. Prepare compliance training addressed to the employees of the company. Maintain the Compliance Team's files, cases and issues, achieve deadlines and document actions needed/requested. Share knowledge and experience with peers through team meetings, presentations and collaboration sessions. Work cooperatively with other teams such as the Products' Team, Customer Service, Fraud Team, Finance Team, Data Team, Risk Management Team, Partnerships' Team and Marketing Team. Monitor regulatory changes, amendments, trends or any other developments that may impact our operations and update internal records accordingly. What we're looking for Bachelor's degree in law, economics, business, or a related field. MBA or Master's degree in Law/European Banking/Payments Regulation, Risk Management or in related fields will be considered a strong plus. At least 2-3 years of experience in a compliance-related role within the financial services industry. Relevant sectors include: Payments, Banking, Investment Services. Demonstrable experience in the oversight of ISAs and/or investment products in the UK, with a strong understanding of relevant FCA rules and HMRC ISA Regulations. Knowledge of FCA and EU compliance and AML/TF regulation, including GDPR and investment services regulation. Experience in compliance monitoring, including designing and delivering against a compliance monitoring plan, will be considered a strong advantage. Excellent written and verbal communication skills in English. Strong analytical skills and attention to detail. Ability to work both independently and in a team environment, to complete assigned tasks. Ability to prioritise multiple tasks and bring tasks to completion within established timeframes. Professional certification in compliance (such as ICA or CISI) will be considered an advantage. Plum's Perks Own part of the company you're helping grow through stock options Private health insurance Annual training budget Plum Premium for free Competitive referral scheme Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus Team breakfasts and team lunches 25 days holiday + bank holidays 45 work-from-anywhere days to give you flexibility to work your way 2 weeks sabbatical after 4 years to take the break you deserve Enhanced parental leave 1 paid volunteering day annually Annual team trip to a surprise destination! A fun, inclusive company culture (think ) If you think this sounds like you, don't hesitate to get in touch! Thanks, Plum Team Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Head of Compliance
Griffin Bank Ltd Barnet, London
About Griffin Hi, we're Griffin! We're the bank for companies who want to build and launch financial products. Our context We're rapidly heading towards a future where most of us access financial services through technology companies rather than high street banks. All sorts of companies are now embedding financial products into their apps and user journeys so that their customers can seamlessly make payments, manage expenses, take out loans, save, invest, and do more. The problem is that companies are still dependent on legacy banking infrastructure if they want to offer regulated financial products. They need to either partner directly with an incumbent bank and/or stitch together middleware from various Banking as a Service (BaaS) providers. This process is slow, expensive, and complex and makes it very hard for companies to get new financial products off the ground. At Griffin, we want to change this. Our purpose We want to make it easy for companies to bring finance to their customers at the point of greatest relevance. So, we built a bank. But not just any bank! Griffin is a technology platform and a bank: fully regulated, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands who want to build and embed financial products. Learn more about what we do. Our culture Our culture is our most important asset, and one of the ways we safeguard it is by being extremely intentional about hiring the right people. We won't hire people who don't seem like a strong fit for our core values, even if they're otherwise extremely qualified. We also believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments. That's why we're transparent by default, and we encourage open discussion and challenge across all levels of the organisation. We're also remote-first, asynchronous, and fully flexible - because you're the expert on how and when you do your best work. Learn more about our culture. The Risk and Compliance Team Our vision is of risk and compliance teams that are an integral part of the business - somewhere our colleagues go to for expert and pragmatic advice. These functions are fundamental to the success of our business and we aim to be thought leaders in the space. We're early on our journey of building this function to meet our aspirations. Success in this role means taking a key role in that build process, while having complete ownership of all matters relating to compliance at Griffin. You'll develop close working relationships with the risk team and the business' other functions, particularly Operations, Product and Commercial. Who are you? We'd love to hear from you if you have most of the following: A deep knowledge of all major aspects of regulation that affect us. Knowledge in safeguarding requirements, DISP, PSD and B/COBS is essential. Experience in most of the following regulatory areas: conflicts of interest, consumer duty, conduct, payments, cards, complaints handling, financial promotions, SM&CR, product governance and remuneration. Experience of working for or closely with a regulatory body Experience working for, or with, a bank in the UK. Comfort with solo execution - we're a small team so you'll need to be happy rolling up your sleeves. Comfort with managing people. A love for writing - we have a lot of documents to draft and we place a high degree of importance on clarity and readability (read more about how we write ) Comfort picking up new software tools for document drafting, collaboration and communication. This is because we're hybrid-remote and most of your colleagues will not share an office with you on a day-to-day basis. N.B. We're able to sponsor Skilled Workers for this role. What will you be doing here? As the Head of Compliance at Griffin, you will Oversee the non-financial risks assignment to them in the risk management framework. Support the business to develop effective internal controls, to manage compliance risks, and to embed a culture which places appropriate emphasis on compliance with regulations. Provide proportionate and independent advice to the first line as needed. Develop and maintain the compliance framework, including all compliance second line policies, procedures and processes which include, but are not limited to: conflicts of interest, gifts and hospitality, SMCR, whistleblowing and compliance training. Perform horizon scanning regularly and report them to the governance committees and risk owners, making sure we comply with new regulation. Oversee the embedding of Consumer Duty regulations to make sure we continue to deliver good customer outcomes. Maintain a proactive, constructive, open dialogue with all relevant regulatory bodies. Work with our internal auditors and the remaining second line in a transparent and collaborative manner. Work with our product team so that all compliance considerations for new and existing products and services are identified and appropriately managed. Prepare MI packs to governance bodies, improving those as needed. Keep the RCSA for their area up to date. Provide subject matter expertise to the assurance team as needed. Deputise for the CRO as needed. You'll report to the Chief Risk Officer. As this role is caught by the Certification Regime, the role holder must adhere to the FCA's Fitness and Propriety Requirements. What can we offer you? We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future. 25 days off a year + winter break (we close in between Christmas and New Year) + bank holidays Remote-first flexibility - work from anywhere in the UK Support with home office setup Share options - so you own a piece of what we're building 1:1 coaching and therapy through Oliva Auto-enrolment into company pension scheme with Penfold Enhanced parental leave with up to 6 months at full pay Private medical insurance and life insurance (provided by Vitality and AIG respectively) As a bank, we're committed to maintaining the highest standards of security. This means that the successful candidate will need to complete background screening, and our offer will be conditional upon satisfactory review of these checks. This would include verification of right to work, criminal record, credit history, social media and professional reference checks. How do I apply? Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through what happens next. We're remote-first We have a small London office in Moorgate, but we are comfortable hiring people to work from anywhere in the UK. About a third of the company is based within occasional commuting distance of London, the rest are full-time remote. Under representation Our goal is for Griffin to proportionally represent the diversity of the working population in society. We're working to ensure that Griffin is a supportive, empowering and inclusive environment for every member of our team - whatever your combination of race, ethnicity, gender, age, sexual orientation, physical ability, nationality, neurodiversity, and religious beliefs. If you're part of a group that is under-represented in fintech, we'd love to hear from you. Griffin Bank Ltd request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent team. Any CVs sent to any member of our team on a speculative basis will not be recognised and we will not accept liability for any fee or commission should we subsequently employ a candidate who applied to us directly or was introduced by an instructed agency that may also have been submitted speculatively by an uninstructed agency.
Dec 10, 2025
Full time
About Griffin Hi, we're Griffin! We're the bank for companies who want to build and launch financial products. Our context We're rapidly heading towards a future where most of us access financial services through technology companies rather than high street banks. All sorts of companies are now embedding financial products into their apps and user journeys so that their customers can seamlessly make payments, manage expenses, take out loans, save, invest, and do more. The problem is that companies are still dependent on legacy banking infrastructure if they want to offer regulated financial products. They need to either partner directly with an incumbent bank and/or stitch together middleware from various Banking as a Service (BaaS) providers. This process is slow, expensive, and complex and makes it very hard for companies to get new financial products off the ground. At Griffin, we want to change this. Our purpose We want to make it easy for companies to bring finance to their customers at the point of greatest relevance. So, we built a bank. But not just any bank! Griffin is a technology platform and a bank: fully regulated, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands who want to build and embed financial products. Learn more about what we do. Our culture Our culture is our most important asset, and one of the ways we safeguard it is by being extremely intentional about hiring the right people. We won't hire people who don't seem like a strong fit for our core values, even if they're otherwise extremely qualified. We also believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments. That's why we're transparent by default, and we encourage open discussion and challenge across all levels of the organisation. We're also remote-first, asynchronous, and fully flexible - because you're the expert on how and when you do your best work. Learn more about our culture. The Risk and Compliance Team Our vision is of risk and compliance teams that are an integral part of the business - somewhere our colleagues go to for expert and pragmatic advice. These functions are fundamental to the success of our business and we aim to be thought leaders in the space. We're early on our journey of building this function to meet our aspirations. Success in this role means taking a key role in that build process, while having complete ownership of all matters relating to compliance at Griffin. You'll develop close working relationships with the risk team and the business' other functions, particularly Operations, Product and Commercial. Who are you? We'd love to hear from you if you have most of the following: A deep knowledge of all major aspects of regulation that affect us. Knowledge in safeguarding requirements, DISP, PSD and B/COBS is essential. Experience in most of the following regulatory areas: conflicts of interest, consumer duty, conduct, payments, cards, complaints handling, financial promotions, SM&CR, product governance and remuneration. Experience of working for or closely with a regulatory body Experience working for, or with, a bank in the UK. Comfort with solo execution - we're a small team so you'll need to be happy rolling up your sleeves. Comfort with managing people. A love for writing - we have a lot of documents to draft and we place a high degree of importance on clarity and readability (read more about how we write ) Comfort picking up new software tools for document drafting, collaboration and communication. This is because we're hybrid-remote and most of your colleagues will not share an office with you on a day-to-day basis. N.B. We're able to sponsor Skilled Workers for this role. What will you be doing here? As the Head of Compliance at Griffin, you will Oversee the non-financial risks assignment to them in the risk management framework. Support the business to develop effective internal controls, to manage compliance risks, and to embed a culture which places appropriate emphasis on compliance with regulations. Provide proportionate and independent advice to the first line as needed. Develop and maintain the compliance framework, including all compliance second line policies, procedures and processes which include, but are not limited to: conflicts of interest, gifts and hospitality, SMCR, whistleblowing and compliance training. Perform horizon scanning regularly and report them to the governance committees and risk owners, making sure we comply with new regulation. Oversee the embedding of Consumer Duty regulations to make sure we continue to deliver good customer outcomes. Maintain a proactive, constructive, open dialogue with all relevant regulatory bodies. Work with our internal auditors and the remaining second line in a transparent and collaborative manner. Work with our product team so that all compliance considerations for new and existing products and services are identified and appropriately managed. Prepare MI packs to governance bodies, improving those as needed. Keep the RCSA for their area up to date. Provide subject matter expertise to the assurance team as needed. Deputise for the CRO as needed. You'll report to the Chief Risk Officer. As this role is caught by the Certification Regime, the role holder must adhere to the FCA's Fitness and Propriety Requirements. What can we offer you? We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future. 25 days off a year + winter break (we close in between Christmas and New Year) + bank holidays Remote-first flexibility - work from anywhere in the UK Support with home office setup Share options - so you own a piece of what we're building 1:1 coaching and therapy through Oliva Auto-enrolment into company pension scheme with Penfold Enhanced parental leave with up to 6 months at full pay Private medical insurance and life insurance (provided by Vitality and AIG respectively) As a bank, we're committed to maintaining the highest standards of security. This means that the successful candidate will need to complete background screening, and our offer will be conditional upon satisfactory review of these checks. This would include verification of right to work, criminal record, credit history, social media and professional reference checks. How do I apply? Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through what happens next. We're remote-first We have a small London office in Moorgate, but we are comfortable hiring people to work from anywhere in the UK. About a third of the company is based within occasional commuting distance of London, the rest are full-time remote. Under representation Our goal is for Griffin to proportionally represent the diversity of the working population in society. We're working to ensure that Griffin is a supportive, empowering and inclusive environment for every member of our team - whatever your combination of race, ethnicity, gender, age, sexual orientation, physical ability, nationality, neurodiversity, and religious beliefs. If you're part of a group that is under-represented in fintech, we'd love to hear from you. Griffin Bank Ltd request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent team. Any CVs sent to any member of our team on a speculative basis will not be recognised and we will not accept liability for any fee or commission should we subsequently employ a candidate who applied to us directly or was introduced by an instructed agency that may also have been submitted speculatively by an uninstructed agency.
Carrington Blake Recruitment
RQ - Project Support Officer
Carrington Blake Recruitment
£21.54 umbrella per hour This period closes on Wednesday December 3 2025 at 9:00. About the Borough Kingston and Sutton Councils operate a shared Highways and Transport service. It is an exciting time to join our newly re organised team as we lead the way in South west London in delivering sustainable transport infrastructure, regeneration and rise to the zero carbon challenge. If you are seeking career growth and development opportunities, with the chance to pitch in and work on a variety of projects, then come and join us. The service delivers a range of operational highways and transport functions, with a revenue budget of circa £5m, and a capital budget that averages £10m per year. The types of projects we work on range from redesigning a town centre traffic system and dealing with our climate emergency impacts and road safety issues, to the management and maintenance of our highway networks and assets. Being a shared service ensures there are always lots of opportunities to work on a wide range of projects. We practise a hybrid working environment between the Shared Service. Whilst we have modern offices in both Sutton and Kingston Town Centres, we encourage all staff to work in ways that suit them and the business requirements. Our focus is on ensuring all staff can bring their best selves to work. The Shared Service is committed to being a positive supportive employer, whether that's in flexible working, building a diverse and collaborative team of engineers, transport planners, and project managers to deliver our future transport and highways engineering needs, or responding to net zero and environmental friendly goals through the development of initiatives such as school streets and cleaner and greener low traffic neighbourhoods. If you embrace learning opportunities and relish the chance to learn and grow in a supportive environment, we have a clear and ambitious investment plan to transform our Highways and Transport network infrastructure. We need talented, ambitious, forward thinking people to help drive this forward. About the Role This role reports directly to the Senior Programme Officer and is responsible for assisting with the delivery of projects and programmes across the Highways and Transport service to run effectively and efficiently. The role will include assisting with managing correspondence and highway searches, assisting in maintaining programme documentation, organising and taking minutes for Highways and Transport meetings with officers, councillors and external stakeholders, as well as providing financial support such as raising purchase orders and paying invoices, which will be important parts of the role. Assisting with the delivery of high profile Highways and Transport projects. Communicating all stages of the project to internal and external parties and stakeholders. Organising meetings and publications. Maintaining records, financial support such as raising purchase orders and paying invoices, quality checks and updating the project delivery plan. Helping to manage and track correspondence. Assisting with managing Highway Search enquiry responses. Analysing data under direction. About Us This is an exciting opportunity to join a team to provide overarching support across a broad range of transport programmes and projects. The team currently consists of the Programme Manager, Senior Programme Officer and a Project Support Officer. We are recruiting for a Project Support Assistant to complete our team. The Programme Management and Support Team sits at the heart of the shared Highways and Transport service across Kingston and Sutton. The service covers a multi million pound delivery programme including a wide variety of disciplines from walking, cycling and bus priority schemes, to school streets, behaviour change events and planned maintenance programmes. The Programme Management and Support Team provides critical project and programme support across all Highways and Transport teams, through the centralisation and coordination of all project delivery, helping to keep the service running efficiently and to manage competing priorities across a diverse range of transport projects. The team is key in helping to streamline shared systems and processes, ensuring both boroughs are working in collaboration to deliver high quality and consistent services to residents, through a one culture holistic approach. On a day to day basis the team helps to track the health of the overall Highways and Transport programme, escalating or assisting with any issues where needed to help the project managers ensure successful delivery. We are the key communication line between a wide range of internal and external stakeholders, providing a hub of information and data to facilitate the smooth running of projects, for example financial information, data analysis and coordination of funding bids. The team also oversees longer term projects to identify ways to improve processes and increase efficiencies, so as to continually improve service delivery. About You You are a quick learner, have a keen attention to detail, are confident to take initiative and ask questions, and are able to manage multiple priorities in a busy and varied work environment. You will have an interest in, and preferably some experience of working within a Highways, Transport or Project and Programme Management environment. You are competent with IT and Digital processes, and have experience on Google sheets or Microsoft Excel, or have an eagerness to learn. You are organised and are able to keep data well managed in order to be able to respond quickly to information requests. You ideally have experience of project administration including providing financial support such as raising purchase orders, assisting with correspondence and complaints, or a willingness to learn. You enjoy working collaboratively, have great communication skills and are committed to ensuring equality and diversity is embedded in everything we do. You would like to be part of a friendly team, helping to keep the Kingston and Sutton shared Highways and Transport service running smoothly. Work location: 3 days split across the Kingston Guildhall Office and Sutton Civic Office, 2 days optional work from home. If you think this job role is for you, please send your CV to
Dec 10, 2025
Full time
£21.54 umbrella per hour This period closes on Wednesday December 3 2025 at 9:00. About the Borough Kingston and Sutton Councils operate a shared Highways and Transport service. It is an exciting time to join our newly re organised team as we lead the way in South west London in delivering sustainable transport infrastructure, regeneration and rise to the zero carbon challenge. If you are seeking career growth and development opportunities, with the chance to pitch in and work on a variety of projects, then come and join us. The service delivers a range of operational highways and transport functions, with a revenue budget of circa £5m, and a capital budget that averages £10m per year. The types of projects we work on range from redesigning a town centre traffic system and dealing with our climate emergency impacts and road safety issues, to the management and maintenance of our highway networks and assets. Being a shared service ensures there are always lots of opportunities to work on a wide range of projects. We practise a hybrid working environment between the Shared Service. Whilst we have modern offices in both Sutton and Kingston Town Centres, we encourage all staff to work in ways that suit them and the business requirements. Our focus is on ensuring all staff can bring their best selves to work. The Shared Service is committed to being a positive supportive employer, whether that's in flexible working, building a diverse and collaborative team of engineers, transport planners, and project managers to deliver our future transport and highways engineering needs, or responding to net zero and environmental friendly goals through the development of initiatives such as school streets and cleaner and greener low traffic neighbourhoods. If you embrace learning opportunities and relish the chance to learn and grow in a supportive environment, we have a clear and ambitious investment plan to transform our Highways and Transport network infrastructure. We need talented, ambitious, forward thinking people to help drive this forward. About the Role This role reports directly to the Senior Programme Officer and is responsible for assisting with the delivery of projects and programmes across the Highways and Transport service to run effectively and efficiently. The role will include assisting with managing correspondence and highway searches, assisting in maintaining programme documentation, organising and taking minutes for Highways and Transport meetings with officers, councillors and external stakeholders, as well as providing financial support such as raising purchase orders and paying invoices, which will be important parts of the role. Assisting with the delivery of high profile Highways and Transport projects. Communicating all stages of the project to internal and external parties and stakeholders. Organising meetings and publications. Maintaining records, financial support such as raising purchase orders and paying invoices, quality checks and updating the project delivery plan. Helping to manage and track correspondence. Assisting with managing Highway Search enquiry responses. Analysing data under direction. About Us This is an exciting opportunity to join a team to provide overarching support across a broad range of transport programmes and projects. The team currently consists of the Programme Manager, Senior Programme Officer and a Project Support Officer. We are recruiting for a Project Support Assistant to complete our team. The Programme Management and Support Team sits at the heart of the shared Highways and Transport service across Kingston and Sutton. The service covers a multi million pound delivery programme including a wide variety of disciplines from walking, cycling and bus priority schemes, to school streets, behaviour change events and planned maintenance programmes. The Programme Management and Support Team provides critical project and programme support across all Highways and Transport teams, through the centralisation and coordination of all project delivery, helping to keep the service running efficiently and to manage competing priorities across a diverse range of transport projects. The team is key in helping to streamline shared systems and processes, ensuring both boroughs are working in collaboration to deliver high quality and consistent services to residents, through a one culture holistic approach. On a day to day basis the team helps to track the health of the overall Highways and Transport programme, escalating or assisting with any issues where needed to help the project managers ensure successful delivery. We are the key communication line between a wide range of internal and external stakeholders, providing a hub of information and data to facilitate the smooth running of projects, for example financial information, data analysis and coordination of funding bids. The team also oversees longer term projects to identify ways to improve processes and increase efficiencies, so as to continually improve service delivery. About You You are a quick learner, have a keen attention to detail, are confident to take initiative and ask questions, and are able to manage multiple priorities in a busy and varied work environment. You will have an interest in, and preferably some experience of working within a Highways, Transport or Project and Programme Management environment. You are competent with IT and Digital processes, and have experience on Google sheets or Microsoft Excel, or have an eagerness to learn. You are organised and are able to keep data well managed in order to be able to respond quickly to information requests. You ideally have experience of project administration including providing financial support such as raising purchase orders, assisting with correspondence and complaints, or a willingness to learn. You enjoy working collaboratively, have great communication skills and are committed to ensuring equality and diversity is embedded in everything we do. You would like to be part of a friendly team, helping to keep the Kingston and Sutton shared Highways and Transport service running smoothly. Work location: 3 days split across the Kingston Guildhall Office and Sutton Civic Office, 2 days optional work from home. If you think this job role is for you, please send your CV to
Stellar Select Limited
Quality Assurance Officer
Stellar Select Limited City, London
Job Title: Quality Assurance Officer Location: London Hybrid 3 days a week in the office Salary: Up to £60,000 Hours: Monday - Friday 9 am - 6 pm Benefits: 25 Days Holiday Pension scheme Private healthcare Discretionary Bonus Other flexible benefits About the role of Quality Assurance Officer: The role is responsible for delivering comprehensive Quality Assurance across the Buy-to-Let and Bridging Lending teams, ensuring consistent adherence to regulatory and internal standards. It involves carrying out Quality Assurance reviews in line with the Compliance Monitoring Plan, identifying risks, trends, and opportunities for improvement. The position also maintains and enhances Quality Assurance policies and procedures while providing day-to-day support to the Senior Compliance Officer in the effective delivery of assurance activities. Responsibilities required for the role of Quality Assurance Officer: Operates an independent quality assurance role Customer outcomes, lending and servicing file reviews - CBTL cases, fees on customer accounts, lending file reviews, customer due diligence and customer risk assessments Call Listening - pre-completion calls and servicing calls All third-party due diligence activities - broker registrations, solicitors panel and other third parties Performs ongoing oversight of quality assurance activities performed by outsourced third parties Assesses first line of defence activities, checking data quality on loans to appropriate lending mandates/underwriters Utilises management information to highlight business areas for quality work Undertakes ad hoc quality assurance activities, case/account investigations Highlights business strengths and weaknesses, including any areas of customer detriment and recommends corrective actions Supports the Senior Compliance Officer in day-to-day assurance activities such as customer due diligence and customer risk assessments, and complaints administration. Produces a monthly report of quality assurance activity and outcomes for inclusion in the Compliance report for the Risk Committee Experience required for the role of Quality Assurance Officer: Minimum 1 years' experience in a similar compliance role at a mortgage lender Working knowledge of PRA & FCA regulation of the mortgage industry, including CBTL Strong attention to detail and analytical skills Preferred: Awareness of BTL & Bridging mortgage application processing requirements Knowledgeable on key AML requirements for mortgage lenders For more information regarding the role of Quality Assurance Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Dec 10, 2025
Full time
Job Title: Quality Assurance Officer Location: London Hybrid 3 days a week in the office Salary: Up to £60,000 Hours: Monday - Friday 9 am - 6 pm Benefits: 25 Days Holiday Pension scheme Private healthcare Discretionary Bonus Other flexible benefits About the role of Quality Assurance Officer: The role is responsible for delivering comprehensive Quality Assurance across the Buy-to-Let and Bridging Lending teams, ensuring consistent adherence to regulatory and internal standards. It involves carrying out Quality Assurance reviews in line with the Compliance Monitoring Plan, identifying risks, trends, and opportunities for improvement. The position also maintains and enhances Quality Assurance policies and procedures while providing day-to-day support to the Senior Compliance Officer in the effective delivery of assurance activities. Responsibilities required for the role of Quality Assurance Officer: Operates an independent quality assurance role Customer outcomes, lending and servicing file reviews - CBTL cases, fees on customer accounts, lending file reviews, customer due diligence and customer risk assessments Call Listening - pre-completion calls and servicing calls All third-party due diligence activities - broker registrations, solicitors panel and other third parties Performs ongoing oversight of quality assurance activities performed by outsourced third parties Assesses first line of defence activities, checking data quality on loans to appropriate lending mandates/underwriters Utilises management information to highlight business areas for quality work Undertakes ad hoc quality assurance activities, case/account investigations Highlights business strengths and weaknesses, including any areas of customer detriment and recommends corrective actions Supports the Senior Compliance Officer in day-to-day assurance activities such as customer due diligence and customer risk assessments, and complaints administration. Produces a monthly report of quality assurance activity and outcomes for inclusion in the Compliance report for the Risk Committee Experience required for the role of Quality Assurance Officer: Minimum 1 years' experience in a similar compliance role at a mortgage lender Working knowledge of PRA & FCA regulation of the mortgage industry, including CBTL Strong attention to detail and analytical skills Preferred: Awareness of BTL & Bridging mortgage application processing requirements Knowledgeable on key AML requirements for mortgage lenders For more information regarding the role of Quality Assurance Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
NFP People
Professional Standards Manager
NFP People
Professional Standards Manager We are looking for a meticulous, fair-minded and collaborative Professional Standards Manager who is committed to protecting the public and championing high standards in psychotherapy, to join our Complaints & Conduct Team. Position: Professional Standards Manager Location: Hybrid - London-based with flexible working Salary: £51,108 per annum (full time equivalent) Hours: Full time, 35 hours per week (part-time considered, minimum 28 hours) Contract: Permanent Closing date:Friday 2 January 2026 Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible. About the role As the Professional Standards Manager, you will play a central role in the effective operation of the Complaints and Conduct Process (CCP). You will oversee the day-to-day management of investigations, assessments and adjudications of concerns raised about our registered therapists, ensuring all cases are handled with integrity, fairness and procedural accuracy. You will ensure service standards are met, maintain robust case management records, and support colleagues through legal complexities, subject access requests and regulatory reporting. Working closely with the Professional Conduct Committee (PCC), you will provide case updates, contribute to root-cause analysis, support the development of the annual report and attend PCC meetings as an active participant. You will also support adjudication hearings, including acting as presenting officer for interim suspension hearings, and ensure outcomes are communicated clearly to all relevant parties. This role offers both operational responsibility and strategic impact. You will contribute to regulatory development, policy work, and reaccreditation with the Professional Standards Authority, helping to uphold professional standards and safeguard the public. About you You will bring experience of managing complex complaints in a professional body, regulated organisation or similar environment. Skilled at quickly interpreting detailed information, you are able to make sound, evidence-informed decisions while managing multiple priorities with care and structure. You will be confident communicating with a wide range of people including complainants, registrants, legal professionals, panel members and internal colleagues always demonstrating clarity, empathy and professionalism. You are committed to equity, diversity and inclusion, and support psychologically safe and reflective team environments. You will be comfortable contributing to consultations, producing briefings, undertaking policy research and supporting continuous improvement in complaints handling and regulation. About the Organisation The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 9,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities. Their charitable objectives are to promote: the art and science of psychotherapy and psychotherapeutic counselling for the public benefit; research in psychotherapy and psychotherapeutic counselling and to disseminate the results of any such research; high standards of education and training and practice in psychotherapy and psychotherapeutic counselling the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public Other roles you may have experience in could include Complaints Manager, Regulation Officer, Professional Standards Officer, Conduct and Complaints Manager, Quality and Standards Manager, Casework Manager, Fitness to Practise Coordinator, or Governance and Compliance Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Dec 10, 2025
Full time
Professional Standards Manager We are looking for a meticulous, fair-minded and collaborative Professional Standards Manager who is committed to protecting the public and championing high standards in psychotherapy, to join our Complaints & Conduct Team. Position: Professional Standards Manager Location: Hybrid - London-based with flexible working Salary: £51,108 per annum (full time equivalent) Hours: Full time, 35 hours per week (part-time considered, minimum 28 hours) Contract: Permanent Closing date:Friday 2 January 2026 Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible. About the role As the Professional Standards Manager, you will play a central role in the effective operation of the Complaints and Conduct Process (CCP). You will oversee the day-to-day management of investigations, assessments and adjudications of concerns raised about our registered therapists, ensuring all cases are handled with integrity, fairness and procedural accuracy. You will ensure service standards are met, maintain robust case management records, and support colleagues through legal complexities, subject access requests and regulatory reporting. Working closely with the Professional Conduct Committee (PCC), you will provide case updates, contribute to root-cause analysis, support the development of the annual report and attend PCC meetings as an active participant. You will also support adjudication hearings, including acting as presenting officer for interim suspension hearings, and ensure outcomes are communicated clearly to all relevant parties. This role offers both operational responsibility and strategic impact. You will contribute to regulatory development, policy work, and reaccreditation with the Professional Standards Authority, helping to uphold professional standards and safeguard the public. About you You will bring experience of managing complex complaints in a professional body, regulated organisation or similar environment. Skilled at quickly interpreting detailed information, you are able to make sound, evidence-informed decisions while managing multiple priorities with care and structure. You will be confident communicating with a wide range of people including complainants, registrants, legal professionals, panel members and internal colleagues always demonstrating clarity, empathy and professionalism. You are committed to equity, diversity and inclusion, and support psychologically safe and reflective team environments. You will be comfortable contributing to consultations, producing briefings, undertaking policy research and supporting continuous improvement in complaints handling and regulation. About the Organisation The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 9,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities. Their charitable objectives are to promote: the art and science of psychotherapy and psychotherapeutic counselling for the public benefit; research in psychotherapy and psychotherapeutic counselling and to disseminate the results of any such research; high standards of education and training and practice in psychotherapy and psychotherapeutic counselling the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public Other roles you may have experience in could include Complaints Manager, Regulation Officer, Professional Standards Officer, Conduct and Complaints Manager, Quality and Standards Manager, Casework Manager, Fitness to Practise Coordinator, or Governance and Compliance Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
NFP People
Professional Standards Manager
NFP People
Professional Standards Manager We are looking for a meticulous, fair-minded and collaborative Professional Standards Manager who is committed to protecting the public and championing high standards in psychotherapy, to join our Complaints & Conduct Team. Position: Professional Standards Manager Location: Hybrid London-based with flexible working Salary: £51,108 per annum (full time equivalent) Hours: Full time, 35 hours per week (part-time considered, minimum 28 hours) Contract: Permanent Closing date:Friday 2 January 2026 Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible. About the role As the Professional Standards Manager, you will play a central role in the effective operation of the Complaints and Conduct Process (CCP). You will oversee the day-to-day management of investigations, assessments and adjudications of concerns raised about our registered therapists, ensuring all cases are handled with integrity, fairness and procedural accuracy. You will ensure service standards are met, maintain robust case management records, and support colleagues through legal complexities, subject access requests and regulatory reporting. Working closely with the Professional Conduct Committee (PCC), you will provide case updates, contribute to root-cause analysis, support the development of the annual report and attend PCC meetings as an active participant. You will also support adjudication hearings, including acting as presenting officer for interim suspension hearings, and ensure outcomes are communicated clearly to all relevant parties. This role offers both operational responsibility and strategic impact. You will contribute to regulatory development, policy work, and reaccreditation with the Professional Standards Authority, helping to uphold professional standards and safeguard the public. About you You will bring experience of managing complex complaints in a professional body, regulated organisation or similar environment. Skilled at quickly interpreting detailed information, you are able to make sound, evidence-informed decisions while managing multiple priorities with care and structure. You will be confident communicating with a wide range of people including complainants, registrants, legal professionals, panel members and internal colleagues always demonstrating clarity, empathy and professionalism. You are committed to equity, diversity and inclusion, and support psychologically safe and reflective team environments. You will be comfortable contributing to consultations, producing briefings, undertaking policy research and supporting continuous improvement in complaints handling and regulation. About the Organisation The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 9,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities. Their charitable objectives are to promote: the art and science of psychotherapy and psychotherapeutic counselling for the public benefit; research in psychotherapy and psychotherapeutic counselling and to disseminate the results of any such research; high standards of education and training and practice in psychotherapy and psychotherapeutic counselling the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public Other roles you may have experience in could include Complaints Manager, Regulation Officer, Professional Standards Officer, Conduct and Complaints Manager, Quality and Standards Manager, Casework Manager, Fitness to Practise Coordinator, or Governance and Compliance Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Dec 10, 2025
Full time
Professional Standards Manager We are looking for a meticulous, fair-minded and collaborative Professional Standards Manager who is committed to protecting the public and championing high standards in psychotherapy, to join our Complaints & Conduct Team. Position: Professional Standards Manager Location: Hybrid London-based with flexible working Salary: £51,108 per annum (full time equivalent) Hours: Full time, 35 hours per week (part-time considered, minimum 28 hours) Contract: Permanent Closing date:Friday 2 January 2026 Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible. About the role As the Professional Standards Manager, you will play a central role in the effective operation of the Complaints and Conduct Process (CCP). You will oversee the day-to-day management of investigations, assessments and adjudications of concerns raised about our registered therapists, ensuring all cases are handled with integrity, fairness and procedural accuracy. You will ensure service standards are met, maintain robust case management records, and support colleagues through legal complexities, subject access requests and regulatory reporting. Working closely with the Professional Conduct Committee (PCC), you will provide case updates, contribute to root-cause analysis, support the development of the annual report and attend PCC meetings as an active participant. You will also support adjudication hearings, including acting as presenting officer for interim suspension hearings, and ensure outcomes are communicated clearly to all relevant parties. This role offers both operational responsibility and strategic impact. You will contribute to regulatory development, policy work, and reaccreditation with the Professional Standards Authority, helping to uphold professional standards and safeguard the public. About you You will bring experience of managing complex complaints in a professional body, regulated organisation or similar environment. Skilled at quickly interpreting detailed information, you are able to make sound, evidence-informed decisions while managing multiple priorities with care and structure. You will be confident communicating with a wide range of people including complainants, registrants, legal professionals, panel members and internal colleagues always demonstrating clarity, empathy and professionalism. You are committed to equity, diversity and inclusion, and support psychologically safe and reflective team environments. You will be comfortable contributing to consultations, producing briefings, undertaking policy research and supporting continuous improvement in complaints handling and regulation. About the Organisation The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 9,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities. Their charitable objectives are to promote: the art and science of psychotherapy and psychotherapeutic counselling for the public benefit; research in psychotherapy and psychotherapeutic counselling and to disseminate the results of any such research; high standards of education and training and practice in psychotherapy and psychotherapeutic counselling the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public Other roles you may have experience in could include Complaints Manager, Regulation Officer, Professional Standards Officer, Conduct and Complaints Manager, Quality and Standards Manager, Casework Manager, Fitness to Practise Coordinator, or Governance and Compliance Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

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