Operational Standards Manager - Bristol, London or Manchester

Mewburn Ellis LLP Bristol, Gloucestershire

Operational Standards Manager - Bristol, London or Manchester Bristol, London or Manchester Mewburn Ellis is the forward-looking IP firm. 150 years old, but very much with a focus on the future, we are at the top of our profession. We are 'Top Tier' in Legal 500, 'Band 1' in Chambers & Partners UK, 'Gold Ranked' for EPO work and 'Top Tier' in IAM Patent 1000 as well as being 'Recommended' in MIP IP Stars and WTR. We are proud to have been awarded the prestigious EcoVadis Platinum Medal in 2024. Mewburn Ellis is the world's first Intellectual Property firm to receive this medal, which is the highest rating you can earn in sustainable business practices. We provide commercially focused, creative advice about obtaining, enforcing, and exploiting intellectual property rights including patents, trade marks and designs to a wide range of clients who enjoy our straightforward approach and flexible working practices. Our attorneys, and lawyers assist our clients across the entire range of IP services. We have experience working in numerous diverse industry sectors. There has never been a more exciting time to work for a firm like Mewburn Ellis. We are an ambitious and growing firm that put our people at the heart of our culture. We are over 350 strong across five offices in Bristol, Cambridge, London, Manchester and Munich. The culture and personality of the firm is ambitious but also relaxed and friendly. As we continue to grow and further develop Service Excellence for our clients we are recruiting to a new role in our IP Support Services function, Operational Standards Manager. For this role we are seeking an experienced leader to develop and deliver our Quality Assurance programme. Ideally you will have Intellectual Property (IP) experience and a good understand of excellence in IP with a strong desire to explore, learn, and understand the way we work to deliver continued improvements. The role This role works within the Operational Standards team, reporting to the IPSS Director, playing a pivotal role in the way we progress our Service Excellence strategy. You will drive best practice, embedding and maintaining our standard processes to deliver our service proposition across the Client Services function, which includes client facing paralegal teams and back-office support teams, including our Records function. This is an important role, requiring a confident, hands-on leader. You will be responsible for developing, implementing and maintaining a new Quality Assurance programme that ensures our work product and service delivery meets and exceeds both attorney and client expectations, in terms of quality, consistency and timeliness. You will work with the Service Delivery Managers to identify and resolve issues, beyond the transactional level. You will manage and review all service-related feedback from clients and attorneys, using this insight to improve our overall service proposition. You will be responsible for managing and maintaining our service delivery processes working with the Business Change and Training Manager, to ensure that appropriate service focused training is delivered. You will also have responsibility for managing any associated business controls and working with our Compliance team when necessary. You will drive continuous improvement initiatives, standardise practices, and leverage technology to enhance service delivery. This position requires a high degree of visibility, acting as a change agent and advocate of Service Excellence, across the Client Services function. You will be a strong, confident communicator, creating alignment across the function, and communicating our service proposition and performance across the firm. You will have good critical thinking skills and problem solving ability. Your success will ultimately be measured by how effectively you establish and drive adherence to our operational service standards, and the effect that this has on our attorney and client service experience. We have an excellent benefit package which includes: A blended office and home working approach 30 days leave (exc. Bank Holidays) Interest-free season ticket loan Enhanced family leave Cycle to work scheme Firmwide discretionary bonus scheme Paid day off for charitable endeavours Discount Voucher Scheme Electric Car Scheme Workplace ISA Care concierge Our successful growth story is down to our people. And we take the wellbeing of our people seriously offering a huge suite of initiatives to de-stress, engage and enthuse. We care about wider society too and the communities in which we operate, read about our Forward Community Programme to find out more about how we're giving back. About you As an experienced leader you will possess the communication skills, adaptability and gravitas to influence and embed change across our Client Services functions. You'll want to deeply understand our business' people and processes and will be keen to build relationships with all key stakeholders to, in turn, enable you to focus on strengthening performance and building trust and collaboration. As our new Operational Standards Manager, you'll have worked in a similar role in a professional services environment (Intellectual Property experience being highly desirable) and so will understand the significance of working with a high-quality focus and in a time-driven way. You will be familiar with working at pace with a flexible approach. You will be committed to team deliverables and be willing to be hands on when necessary, leading from the front. Your experience will showcase the following key skills; Experience in Operational Standards Analytical and Problem-Solving Skills Communication and Interpersonal Skills Leadership and Team Management Skills Training and Development Skills Proficiency in Relevant Software This role can be based at either our Manchester, Bristol or London office, depending on the location of the sucessful candidate. We work on a hybrid 50/50 office/home working model. Flexibility to travel to our other offices across the UK and in Munich is an essential part of this role. Your career is important to us, and we will invest in you to allow you to develop and grow. If you are excited by the prospect of this role and where a career with Mewburn Ellis could take you, we'd love to hear from you. Please send your CV Victoria Moore at We're committed to equal opportunities and welcome a broad diversity of talent to apply. We reserve the right to cease advertising should we receive a high number of applicants. Your privacy As part of our recruitment process, Mewburn Ellis collects and processes personal data relating to job applicants. Read our Job Applicant Privacy Policy for more details. Note for agencies: Mewburn Ellis work with a select number of agencies to support our recruitment. CVs will only be accepted from agencies we have agreements with and who have been briefed specifically on the vacancy. We request that you do not to send speculative CVs, or candidate details, for this vacancy.

Jul 17, 2025

Full time

Operational Standards Manager - Bristol, London or Manchester Bristol, London or Manchester Mewburn Ellis is the forward-looking IP firm. 150 years old, but very much with a focus on the future, we are at the top of our profession. We are 'Top Tier' in Legal 500, 'Band 1' in Chambers & Partners UK, 'Gold Ranked' for EPO work and 'Top Tier' in IAM Patent 1000 as well as being 'Recommended' in MIP IP Stars and WTR. We are proud to have been awarded the prestigious EcoVadis Platinum Medal in 2024. Mewburn Ellis is the world's first Intellectual Property firm to receive this medal, which is the highest rating you can earn in sustainable business practices. We provide commercially focused, creative advice about obtaining, enforcing, and exploiting intellectual property rights including patents, trade marks and designs to a wide range of clients who enjoy our straightforward approach and flexible working practices. Our attorneys, and lawyers assist our clients across the entire range of IP services. We have experience working in numerous diverse industry sectors. There has never been a more exciting time to work for a firm like Mewburn Ellis. We are an ambitious and growing firm that put our people at the heart of our culture. We are over 350 strong across five offices in Bristol, Cambridge, London, Manchester and Munich. The culture and personality of the firm is ambitious but also relaxed and friendly. As we continue to grow and further develop Service Excellence for our clients we are recruiting to a new role in our IP Support Services function, Operational Standards Manager. For this role we are seeking an experienced leader to develop and deliver our Quality Assurance programme. Ideally you will have Intellectual Property (IP) experience and a good understand of excellence in IP with a strong desire to explore, learn, and understand the way we work to deliver continued improvements. The role This role works within the Operational Standards team, reporting to the IPSS Director, playing a pivotal role in the way we progress our Service Excellence strategy. You will drive best practice, embedding and maintaining our standard processes to deliver our service proposition across the Client Services function, which includes client facing paralegal teams and back-office support teams, including our Records function. This is an important role, requiring a confident, hands-on leader. You will be responsible for developing, implementing and maintaining a new Quality Assurance programme that ensures our work product and service delivery meets and exceeds both attorney and client expectations, in terms of quality, consistency and timeliness. You will work with the Service Delivery Managers to identify and resolve issues, beyond the transactional level. You will manage and review all service-related feedback from clients and attorneys, using this insight to improve our overall service proposition. You will be responsible for managing and maintaining our service delivery processes working with the Business Change and Training Manager, to ensure that appropriate service focused training is delivered. You will also have responsibility for managing any associated business controls and working with our Compliance team when necessary. You will drive continuous improvement initiatives, standardise practices, and leverage technology to enhance service delivery. This position requires a high degree of visibility, acting as a change agent and advocate of Service Excellence, across the Client Services function. You will be a strong, confident communicator, creating alignment across the function, and communicating our service proposition and performance across the firm. You will have good critical thinking skills and problem solving ability. Your success will ultimately be measured by how effectively you establish and drive adherence to our operational service standards, and the effect that this has on our attorney and client service experience. We have an excellent benefit package which includes: A blended office and home working approach 30 days leave (exc. Bank Holidays) Interest-free season ticket loan Enhanced family leave Cycle to work scheme Firmwide discretionary bonus scheme Paid day off for charitable endeavours Discount Voucher Scheme Electric Car Scheme Workplace ISA Care concierge Our successful growth story is down to our people. And we take the wellbeing of our people seriously offering a huge suite of initiatives to de-stress, engage and enthuse. We care about wider society too and the communities in which we operate, read about our Forward Community Programme to find out more about how we're giving back. About you As an experienced leader you will possess the communication skills, adaptability and gravitas to influence and embed change across our Client Services functions. You'll want to deeply understand our business' people and processes and will be keen to build relationships with all key stakeholders to, in turn, enable you to focus on strengthening performance and building trust and collaboration. As our new Operational Standards Manager, you'll have worked in a similar role in a professional services environment (Intellectual Property experience being highly desirable) and so will understand the significance of working with a high-quality focus and in a time-driven way. You will be familiar with working at pace with a flexible approach. You will be committed to team deliverables and be willing to be hands on when necessary, leading from the front. Your experience will showcase the following key skills; Experience in Operational Standards Analytical and Problem-Solving Skills Communication and Interpersonal Skills Leadership and Team Management Skills Training and Development Skills Proficiency in Relevant Software This role can be based at either our Manchester, Bristol or London office, depending on the location of the sucessful candidate. We work on a hybrid 50/50 office/home working model. Flexibility to travel to our other offices across the UK and in Munich is an essential part of this role. Your career is important to us, and we will invest in you to allow you to develop and grow. If you are excited by the prospect of this role and where a career with Mewburn Ellis could take you, we'd love to hear from you. Please send your CV Victoria Moore at We're committed to equal opportunities and welcome a broad diversity of talent to apply. We reserve the right to cease advertising should we receive a high number of applicants. Your privacy As part of our recruitment process, Mewburn Ellis collects and processes personal data relating to job applicants. Read our Job Applicant Privacy Policy for more details. Note for agencies: Mewburn Ellis work with a select number of agencies to support our recruitment. CVs will only be accepted from agencies we have agreements with and who have been briefed specifically on the vacancy. We request that you do not to send speculative CVs, or candidate details, for this vacancy.

Assistant Head of Lettings - Chiswick

Hamptons

Hamptons are currently looking for an experienced Assistant Head of Lettings to join the team in our Chiswick location. A great opportunity for motivated lettings professional who is looking for the next step in their career. From the moment you start your career with us, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things. Responsibilities of an Assistant Head of Lettings: Ensuring that the business strategy is communicated to all employees Educating the team in the generation of new business. Achieving your own personal objectives and targets that have been set Understanding the departmental profit and loss account in order to assist the office in a pro-active manner Ensuring that all internal audit standards are maintained. Assisting the Manager with enhancing the brand with external customers Developing strong relationships with your colleagues and customers Identifying opportunities to work with and referring business to other departments/divisions Experience/Skills Required to be a sucessful Assistant Head of Lettings: Ideally experience in a busy lettings agency or sales environment Commercially astute Self-motivated individual who is able to inspire those around you Customer centric approach Excellent attention to detail Organised and able to prioritise a heavy workload A full and clean UK driver s Licence Benefits: Industry-leading, uncapped commission structure Company car or car allowance (including electric vehicles to minimise our environmental impact) New joiner, promotion-specific and career-long personal development training Opportunities for career progression with a preference to promote within Your birthday off! Frequent fun, regular local, regional and all staff social events A day off each year for charity or community work Fantastic company culture, centred around inclusion and respect Employee discounts on retail, travel and in house property services Access to wellbeing support services In the 150 years since we first opened our doors for business as Estate Agents, we have learnt many things, the most important of which is that the secret to success comes down to one thing - great people. If this sounds like the role for you please apply.

Dec 18, 2022

Full time

Hamptons are currently looking for an experienced Assistant Head of Lettings to join the team in our Chiswick location. A great opportunity for motivated lettings professional who is looking for the next step in their career. From the moment you start your career with us, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things. Responsibilities of an Assistant Head of Lettings: Ensuring that the business strategy is communicated to all employees Educating the team in the generation of new business. Achieving your own personal objectives and targets that have been set Understanding the departmental profit and loss account in order to assist the office in a pro-active manner Ensuring that all internal audit standards are maintained. Assisting the Manager with enhancing the brand with external customers Developing strong relationships with your colleagues and customers Identifying opportunities to work with and referring business to other departments/divisions Experience/Skills Required to be a sucessful Assistant Head of Lettings: Ideally experience in a busy lettings agency or sales environment Commercially astute Self-motivated individual who is able to inspire those around you Customer centric approach Excellent attention to detail Organised and able to prioritise a heavy workload A full and clean UK driver s Licence Benefits: Industry-leading, uncapped commission structure Company car or car allowance (including electric vehicles to minimise our environmental impact) New joiner, promotion-specific and career-long personal development training Opportunities for career progression with a preference to promote within Your birthday off! Frequent fun, regular local, regional and all staff social events A day off each year for charity or community work Fantastic company culture, centred around inclusion and respect Employee discounts on retail, travel and in house property services Access to wellbeing support services In the 150 years since we first opened our doors for business as Estate Agents, we have learnt many things, the most important of which is that the secret to success comes down to one thing - great people. If this sounds like the role for you please apply.

Lettings Consultant / Senior Lettings Consultant - Kingston

Hamptons Kingston Upon Thames, Surrey

Hamptons are currently looking for an experienced Lettings Consultant to join our Kingston office. From the moment you start your career with us as a Lettings Consultant, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things. Key Responsibilities of a Lettings Consultant: Meeting and registering new applicants Organising & carrying out viewings Maintain regular contact with landlords and applicants and note all correspondence and communications Achieve all daily and weekly targets Arrange, organise and conduct all viewings in line with the landlord s instructions Negotiate where instructed any offers received Have an in-depth understanding of the local market place thus gaining an advantage over our competitors Work closely with the Manager to identify new business opportunities and maximise them Experience & Skills Required to be a sucessful Lettings Consultant: Excellent organisational and prioritisation skills Excellent written and verbal communication skills Full and clean driving licence Previous Estate Agency experience within a negotiator role or in a sales environment, an advantage but not essential Working knowledge of Microsoft Office Benefits for you as a Lettings Consultant: Industry-leading, uncapped commission structure Company car or car allowance (including electric vehicles to minimise our environmental impact) New joiner, promotion-specific and career-long personal development training Opportunities for career progression with a preference to promote within Your birthday off! Frequent fun, regular local, regional and all staff social events A day off each year for charity or community work Fantastic company culture, centred around inclusion and respect Employee discounts on retail, travel and in house property services Access to wellbeing support services In the 150 years since we first opened our doors for business as Estate Agents, we have learnt many things, the most important of which is that the secret to success comes down to one thing - great people. If this sounds like the role for you please apply.

Dec 14, 2022

Full time

Hamptons are currently looking for an experienced Lettings Consultant to join our Kingston office. From the moment you start your career with us as a Lettings Consultant, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things. Key Responsibilities of a Lettings Consultant: Meeting and registering new applicants Organising & carrying out viewings Maintain regular contact with landlords and applicants and note all correspondence and communications Achieve all daily and weekly targets Arrange, organise and conduct all viewings in line with the landlord s instructions Negotiate where instructed any offers received Have an in-depth understanding of the local market place thus gaining an advantage over our competitors Work closely with the Manager to identify new business opportunities and maximise them Experience & Skills Required to be a sucessful Lettings Consultant: Excellent organisational and prioritisation skills Excellent written and verbal communication skills Full and clean driving licence Previous Estate Agency experience within a negotiator role or in a sales environment, an advantage but not essential Working knowledge of Microsoft Office Benefits for you as a Lettings Consultant: Industry-leading, uncapped commission structure Company car or car allowance (including electric vehicles to minimise our environmental impact) New joiner, promotion-specific and career-long personal development training Opportunities for career progression with a preference to promote within Your birthday off! Frequent fun, regular local, regional and all staff social events A day off each year for charity or community work Fantastic company culture, centred around inclusion and respect Employee discounts on retail, travel and in house property services Access to wellbeing support services In the 150 years since we first opened our doors for business as Estate Agents, we have learnt many things, the most important of which is that the secret to success comes down to one thing - great people. If this sounds like the role for you please apply.

Lettings Consultant / Senior Lettings Consultant - Greenwich

Hamptons

Hamptons are currently looking for an experienced Lettings Consultant to join our Greenwich office. From the moment you start your career with us as a Lettings Consultant, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things. Key Responsibilities of a Lettings Consultant: Meeting and registering new applicants Organising & carrying out viewings Maintain regular contact with landlords and applicants and note all correspondence and communications Achieve all daily and weekly targets Arrange, organise and conduct all viewings in line with the landlord s instructions Negotiate where instructed any offers received Have an in-depth understanding of the local market place thus gaining an advantage over our competitors Work closely with the Manager to identify new business opportunities and maximise them Experience & Skills Required to be a sucessful Lettings Consultant: Excellent organisational and prioritisation skills Excellent written and verbal communication skills Full and clean driving licence Previous Estate Agency experience within a negotiator role or in a sales environment, an advantage but not essential Working knowledge of Microsoft Office Benefits for you as a Lettings Consultant: Industry-leading, uncapped commission structure Company car or car allowance (including electric vehicles to minimise our environmental impact) New joiner, promotion-specific and career-long personal development training Opportunities for career progression with a preference to promote within Your birthday off! Frequent fun, regular local, regional and all staff social events A day off each year for charity or community work Fantastic company culture, centred around inclusion and respect Employee discounts on retail, travel and in house property services Access to wellbeing support services In the 150 years since we first opened our doors for business as Estate Agents, we have learnt many things, the most important of which is that the secret to success comes down to one thing - great people. If this sounds like the role for you please apply.

Dec 14, 2022

Full time

Hamptons are currently looking for an experienced Lettings Consultant to join our Greenwich office. From the moment you start your career with us as a Lettings Consultant, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things. Key Responsibilities of a Lettings Consultant: Meeting and registering new applicants Organising & carrying out viewings Maintain regular contact with landlords and applicants and note all correspondence and communications Achieve all daily and weekly targets Arrange, organise and conduct all viewings in line with the landlord s instructions Negotiate where instructed any offers received Have an in-depth understanding of the local market place thus gaining an advantage over our competitors Work closely with the Manager to identify new business opportunities and maximise them Experience & Skills Required to be a sucessful Lettings Consultant: Excellent organisational and prioritisation skills Excellent written and verbal communication skills Full and clean driving licence Previous Estate Agency experience within a negotiator role or in a sales environment, an advantage but not essential Working knowledge of Microsoft Office Benefits for you as a Lettings Consultant: Industry-leading, uncapped commission structure Company car or car allowance (including electric vehicles to minimise our environmental impact) New joiner, promotion-specific and career-long personal development training Opportunities for career progression with a preference to promote within Your birthday off! Frequent fun, regular local, regional and all staff social events A day off each year for charity or community work Fantastic company culture, centred around inclusion and respect Employee discounts on retail, travel and in house property services Access to wellbeing support services In the 150 years since we first opened our doors for business as Estate Agents, we have learnt many things, the most important of which is that the secret to success comes down to one thing - great people. If this sounds like the role for you please apply.

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