190 jobs found

Chief Executive Officer (CEO) - a membership organisation in the SEND education sector National - home-based, with regular travel across England and Wales, particularly London £90,000-£110,000 per annum Full-time, permanent. What does it take to lead the national voice for special schools at a time of real change? About the organisation This organisation is the membership association for special schools in England and Wales. We bring together independent special schools, non-maintained special schools, special academies, maintained special schools and multi-academy trusts with specialist provision. We exist to inform, support and represent our members, helping specialist schools improve outcomes for children and young people with SEND and secure the place of specialist provision within the wider education system. The organisation is known for being accessible, responsive and personal, combining national influence with practical support that members value as timely, human and trustworthy. This is a pivotal moment for the organisation. In February this year, the Department for Education published a major white paper on SEND reform which will require the organisation to both influence national policy on behalf of our members and children and young people, as well as support them to navigate the changes. Our new CEO will need to review our strategy while building on our strong platform and momentum to further deepen our influence and strengthen our internal capacity. As our next Chief Executive, you will: Strategy & Impact: Lead the organisation through a period of policy and structural change, ensuring the organisation remains clear on purpose, responsive to members and influential in the SEND landscape. Governance & Finance: Work closely with the Board of Trustees to provide strong governance, prudent financial stewardship, robust risk management and clear strategic oversight. Operational Leadership: Provide confident leadership to a small, remote team, strengthening collaboration, accountability, resilience and a positive, high-trust culture. Income Generation: Oversee budgeting, planning and reporting while developing thoughtful opportunities to diversify income through membership, partnerships, events and related activity. Community & Partnerships: Build and sustain trusted relationships with government, parliament, regulators, sector bodies and member schools, ensuring the organisation remains relevant and well connected. Member Services: Protect and enhance the practical offer to members, from briefings and special interest groups to conferences, webinars, training and peer-to-peer learning. Brand & Profile: Act as a credible public ambassador for the organisation, helping to modernise communications and broaden the organisation's voice beyond a founder-shaped model. Future Growth: Shape a distributed leadership profile and support a more varied, accessible and engaging approach to membership, advocacy and communications. A seasoned senior leader with experience in a charity, membership body, education or public sector setting, and a clear track record of leading through change. A strong strategic thinker, able to absorb complex information quickly and translate it into clear, practical direction. A confident communicator with the gravitas to represent the organisation with members, staff, trustees, MPs, peers, media and national partners. A politically astute relationship-builder, comfortable navigating a complex and fast-moving external environment. Experienced in governance, with a sound understanding of working with boards or trustees and supporting effective decision-making. Numerate and commercially minded, with experience of budgets, financial planning, income generation or partnership development. Credible, approachable and resilient, with the emotional intelligence to lead well in a high-profile, remote and sometimes uncertain context. Direct SEND experience would be a significant advantage, alongside understanding of specialist education or similarly complex stakeholder environments. Why this organisation? This is a chance to lead a respected, member-led organisation with a strong national reputation and a clear public purpose. You will help shape the future of specialist education at a time when SEND reform is high on the agenda. The organisation has a loyal, experienced and collegiate remote staff team, supported by an active Board of Trustees. The organisation offers a genuinely influential platform, with strong connections across the sector and with government. Application For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. Closing date for applications: 9am, Monday 8th June 2026 As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Our local authority client based in York are urgently seeking an experienced Senior Communications Officer. Job Role Responsible for leading the planning and delivery of communications activity for a defined portfolio of work. Operating as one of a team of Communications Managers/senior comms officers, the post holder will translate organisational and communications strategies into effective delivery across campaigns, channels and stakeholders helping to support and manage more junior officers. Experience required Proven experience delivering senior-level communications, including media handling and the development of communications plans, is essential. Prior experience working within a government or other political environment is also essential. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.

Director of Information Technology Location: London Reporting to: Chief Administrative Officer A leading international law firm is seeking an experienced Director of Information Technology to lead and evolve its technology function across its London and New York offices. This is a senior, hands-on role combining strategic leadership with oversight of day-to-day IT operations in a high-performing, client-focused environment. The successful candidate will be responsible for ensuring the firm's technology infrastructure delivers exceptional service, security, and reliability, while working closely with stakeholders across the business and managing external technology partners. Key Responsibilities Technology Leadership & Strategy Set and deliver the firm's IT strategy, ensuring alignment with business objectives and client service standards. Provide leadership to the internal and outsourced IT function, fostering collaboration, accountability, and continuous improvement. Manage IT projects end-to-end, ensuring delivery on time and within budget. Act as a trusted technology advisor to Partners, fee earners, and business services teams. IT Operations & Infrastructure Oversee all aspects of IT operations including infrastructure, systems administration, cybersecurity, and support services. Maintain and develop core legal technology platforms such as document and case management systems, e-discovery, collaboration tools, and secure communications. Ensure robust data security, backup, disaster recovery, and regulatory compliance frameworks are in place. Provide hands-on technical input and user support where required, within a lean and collaborative environment. MSP & Vendor Management Serve as the primary point of contact for the firm's Managed Service Provider (MSP). Manage vendor relationships, contracts, SLAs, performance reviews, and escalations. Hold suppliers accountable for service quality, system uptime, security, and cost-effectiveness. Process Improvement & Innovation Identify opportunities for automation, AI-enabled solutions, and workflow improvements. Support technology use in virtual hearings, mediations, and arbitrations. Drive adoption of new systems through effective change management and training. Training & Development Identify training needs across the firm and support the development of IT capability. Contribute to and support delivery of technology training for fee earners and staff. Business Continuity & Projects Participate in and lead IT elements of business continuity planning and global continuity initiatives. Take ownership of IT aspects of office moves, expansions, and ad hoc projects. Provide regular reporting and updates to senior management. Skills & Experience 7+ years' experience in IT leadership with strong hands-on capability, ideally within a law firm or professional services environment. Proven experience managing MSPs and multiple technology vendors. Strong knowledge of legal technology platforms (e.g. iManage, NetDocuments, Relativity, HighQ, Clio or similar). Solid understanding of cybersecurity, data protection, compliance, and disaster recovery. Experience introducing automation, AI, or analytics tools within professional services is highly desirable. Excellent stakeholder management, communication, and project management skills. A pragmatic, proactive approach suited to a boutique or smaller firm environment. If you are interested in this opportunity or would like to have a confidential discussion, please get in touch Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

Who: Sight Research UK Title: Individual Giving Officer Where: Hybrid/Bristol (once a week from Bradley Stoke, Bristol HO Hours: Full or part time considered Salary: £30,000 About the role We re looking for a multi-skilled and passionate Individual Giving Officer. You ll play a key role in the effective delivery of Sight Research UK s Fundraising Strategy, with particular focus on individual giving and external-facing activities to help us achieve our charity s mission. We're looking for someone who can work independently within our growing Bristol-based charity and who is also willing to get stuck in and be a team player. The ideal candidate will demonstrate excellent attention to detail, be self-motivated, and have excellent interpersonal skills to develop and maintain key supporter relationships. This Officer-level role is the perfect opportunity for someone ready to take on a challenge and reignite and grow an income line with real potential. You ll have the opportunity to develop your skills in relationship-building, project management, campaign planning and delivery, data analysis, and much more. You ll also work closely with the Fundraising Manager, Marketing and Communications, and other internal charity teams to help us deliver our Fundraising Strategy. This includes a breadth of areas, not limited to individual giving campaigns, such as payroll giving, lottery, and community fundraising. Your passion and expertise will enable our charity to fulfil its vision of 'A clearer future for those living with sight loss'. Responsibilities to include: Under the direction of the Fundraising Manager and in partnership with the Marketing and Communications team, deliver individual and regular giving campaigns across online and offline channels, Support regular giving products, including monthly direct debits, payroll giving, and the lottery. Assist with the delivery of cash appeals, including seasonal campaigns such as Christmas appeals. Help plan and implement campaigns in line with the annual fundraising plan and budget. Support the development and management of cases for support. Coordinate day-to-day campaign activity, including schedules, data checks, print specifications, quotes, and briefs. Support the management of individual giving income targets and campaign budgets. Deliver written and verbal supporter stewardship communications to thank, engage, and retain supporters. Ensure that supporter journeys are followed and adapted based on feedback and performance. Use and maintain the Donorfy CRM system to ensure supporter data is accurate and up to date. Ensure all individual giving activities are correctly recorded on supporter records. Person specification to include: Previous experience or transferable skills in a fundraising/sales/direct marketing environment. Demonstrable ability to provide excellent personalised stewardship/customer care to Supporters/ clients / customers, cultivating long-term relationships and making them feel valued. Experience using a CRM or fundraising database and maintaining accurate records. Understanding of supporter stewardship and the importance of positive donor journeys. Understanding of online fundraising and digital channels such as email and social media. Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences and be your own proofreader. Ability to build strong relationships with internal and external stakeholders. Benefits: Flexible working policy Hybrid working Quarterly team socials Generous annual leave (30 days for full time role, pro rata for part time plus bank holidays and closure days) NEST Company Pension Scheme, if applicable For a full copy of the job pack or to arrange an informal chat about the role please apply via this site. Deadline for applicaitons: 18th May.

Service Support & Help Desk Officer Location: Hybrid (Sheffield Centre + Remote) Contract: Interim Hours: 37 hours per week, Monday-Friday, 9am-5pm (Flexible) Pay: £13.69 to £15 per hour PAYE Join our client in their City Futures team as a Service Support & Help Desk Officer. This role is ideal for someone proactive and detail-oriented, ready to act as the first point of contact for property-related enquiries, supporting the management of commercial estates and surplus assets. Day-to-day of the role: Handle and respond to incoming enquiries via email, phone, and online systems. Act as the first point of contact for property and land-related queries. Triage and assess requests, extracting key information. Log, track, and allocate enquiries to the appropriate teams. Maintain accurate records across internal systems. Support the reduction of enquiry backlogs. Provide general coordination and administrative support. Required Skills & Qualifications: Strong organisational and coordination skills. Excellent attention to detail and accuracy. Ability to manage and prioritise a high volume of enquiries. Confident using IT systems and databases. Strong communication skills. Desirable: Experience in a help desk, service desk, or coordination role. Background in property, estates, or facilities management. Benefits: Hybrid working model with a minimum of 1 day per week in the Sheffield office. Option for additional office-based working if preferred. Full training and support provided. Opportunity to join a well-established, income-generating service. Strong development potential within the team. Possibility of contract extension or permanent opportunities. To apply for the Service Support & Help Desk Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Church Buildings and Estates Team Leader We are seeking an experienced and motivated Church Buildings Team Leader to lead the Church Buildings team and play a key role in supporting parishes, clergy and diocesan governance structures in the care, repair and development of the Diocese s significant church buildings estate. Position: Church Buildings Team Leader Location: Hove/Hybrid Salary: £53,664 per annum (£48,297 during training period if Mission & Pastoral responsibilities are phased in) Hours: 37.5 hour per week (flexi time available) Contract: Permanent Closing Date: Midnight on 7th June 2026. Interview Date: Hove on Friday 26th June 2026. About the Role The Diocese is responsible for around 450 church buildings, of which 181 are Grade I listed, 93 are Grade II , and 99 are Grade II. This is a portfolio of exceptional historic, architectural and community value, presenting both exciting opportunities and complex challenges. Reporting to the Property Director, you will lead a skilled professional team and provide high-quality advice on church buildings, churchyards, faculty processes, and (subject to experience and training) mission and pastoral reorganisation. You will act as Secretary to the Diocesan Advisory Committee (DAC), working closely with clergy, PCCs, archdeacons, external advisers and diocesan colleagues. The role will involve travel across the Diocese, with some evening and occasional weekend working (time off in lieu provided). Key responsibilities Lead and manage the Church Buildings team, including performance management and budgeting Support and advise the Diocesan Advisory Committee for the Care of Churches Provide expert guidance to parishes and clergy on the care, repair and improvement of church buildings and their contents Oversee faculty applications and permissions processes Build strong, constructive relationships with stakeholders across the Diocese and beyond Contribute to training events, communications and wider diocesan initiatives Depending on your experience, you will support mission and pastoral reorganisation and work relating to closed churches, with scope for training and phased responsibility of these aspects of the role About You You will bring substantial experience in the care or management of historic or ecclesiastical buildings, along with strong leadership skills and a collaborative approach. You will also have: A degree (or equivalent experience) in a relevant field such as heritage management, architecture, surveying or building conservation Strong understanding of heritage legislation, permissions frameworks and national policy relating to church buildings Experience working with clergy, PCCs, volunteers or comparable stakeholder groups Proven line management experience Excellent written and verbal communication skills An ability to interpret legislation and provide clear, practical advice Affiliate membership (or above) of the IHBC and familiarity with the Faculty Jurisdiction Rules are desirable, as is experience of presentation and training delivery. Sympathy with the values and mission of the Church of England and committed to collaborative, professional working. You can view full details of the in the job description and person specification when you apply. About the Organisation The vision of the Diocese is to help people to know, love and follow Jesus. Based in Hove and serving the people of Sussex across more than 360 parishes and 154 church schools and the wider community, this is a great role for someone who supports the ethos, aims and objectives of the Diocese and the Church of England. As an employer, and as a team, the mutual values at work are to be Respectful, Professional, Flexible and Supportive. What is on offer: Flexi-time and the opportunity to apply to use the DBF s remote working policy to work from home for part of the week. 28 days of annual leave, plus bank holidays and two privilege days per year. Membership of the Church Worker s Pension Scheme with a 15.1% employer contribution and an employee contribution between 0-6%. Employee Assistance Programme with access to GP appointments, counselling and financial and legal support. Free parking, and the ride to work scheme and development opportunities. Our client is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy. If you are excited by the opportunity to help shape children s and youth ministry, we would love to hear from you. You may have experience in areas such as Buildings Team Leader, Buildings Manager, Facilities Manager, Site Manager, Historic Buildings Manager, Estates Manager, Estates Team Leader, Estates and Site Officer, Heritage Buildings Manager, Conservation Manager. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.

This is an exciting opportunity to shape and deliver the voice of our organisation, bringing our work to life, strengthening our profile, and supporting campaigns that drive meaningful change. You ll play a key role in amplifying the experiences and perspectives of the communities we work alongside, ensuring their stories are heard with clarity and impact. We re looking for a confident and creative communicator with a strong instinct for storytelling. You ll be experienced in producing engaging content across digital, media and campaign channels, able to tailor messages for different audiences, and comfortable building relationships that help extend our reach and influence. Joining a values-driven organisation at the intersection of law, campaigning and social justice, you ll take ownership of day-to-day communications while contributing to a wider mission and supporting long-term, systemic change. This is a hands-on role with real scope to innovate, grow your skills, and make a tangible difference. Main Responsibilities Deliver engaging and consistent communications across digital, media and campaign channels to support PILC s profile and impact Work collaboratively with colleagues to turn casework, legal work, and campaign activity into clear, accessible, and audience-friendly public communications Manage core communications channels, including website, social media, and newsletters, using insight to improve reach and engagement Support campaign activity and external engagement, including press, digital content, newsletters and events Benefits 25 days holiday per year with 7% employer pension contribution, plus additional time off over Christmas when our office closes Flexible working around our core hours of 10am 4pm Friendly, collaborative and truly inclusive culture Laptop and mobile phone Access to our 24-hour Employee Assistance Programme Learning and development budget Enhanced support when you need it most, including enhanced sick pay and family leave How to apply Please complete the application form and equality and diversity monitoring form on our website. Please note, we do not accept CVs.

Senior Communications Officer York Contract £26.06 per hour Our client is looking for an experienced is looking for a Senior Communications Officer Responsible for leading the planning and delivery of communications activity for a defined portfolio of work. Operating as one of a team of Communications Managers/senior comms officers, the post holder will translate organisational and communications strategies into effective delivery across campaigns, channels and stakeholders helping to support and manage more junior officers. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Experience required • Proven experience delivering senior-level communications, including media handling and the development of communications plans, is essential. • Prior experience working within a government or other political environment is also essential. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Liberty Recruitment Group are proud to be working with a fantastic Charity in the search for a Funding & Bids Manager! Our client is a well-established charity dedicated to supporting vulnerable individuals, who are seeking an experienced and passionate Funding & Bids Manager to drive growth and secure vital funding, enabling them to expand their impactful services. Based on the outskirts of Portsmouth, paying circa £38,000 with an extensive list of company benefits, this is absolutely not an opportunity to be missed. What you ll do: Prepare compelling and persuasive responses to grant applications, tenders, and high-value funding opportunities. Support the Business Development Director and leadership team in managing complex tender processes. Forecast and planning to identify new funding prospects both locally and nationally. Develop and maintain productive relationships with key stakeholders, funders, and corporate sponsors. Monitor and review grants, contracts, and SLA's, ensuring compliance and quality assurance. Lead and manage project activities such as website redevelopment and data analysis. Contribute to organisational communications, including press releases and annual reports. Support operational activities by analysing data, feedback, and trends to inform organisational improvements. Line manage the Business Support Officer. Ensure all policies, procedures, and reports meet national standards and sector accreditation frameworks. The ideal candidate will have: Proven experience in bid-writing, tenders, or grant application responses. Strong research skills to identify funding opportunities and develop successful proposals. Excellent written and verbal communication skills, with the ability to craft clear and engaging content. Good understanding of GDPR and data protection legislation. Strong organisational and prioritisation skills to meet tight deadlines. Line management experience, including staff supervision and appraisals. Full UK driving licence and own vehicle with business insurance (desirable). Company Benefits: 25 days annual leave + BH, rising with continuous service + Birthday off Flexible working options EAP Enhanced Sick Pay Cycle to Work scheme Enhanced maternity, paternity, and shared parental leave Plus, so much more! If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group. This post is open to female applicants only, as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

What does it take to lead the national voice for special schools at a time of real change? Chief Executive Officer (CEO) National Association of Special Schools (NASS) National home-based, with regular travel across England and Wales, particularly London £90,000 £110,000 per annum Full-time, permanent. About NASS The National Association of Special Schools (NASS) is the membership association for special schools in England and Wales. We bring together independent special schools, non-maintained special schools, special academies, maintained special schools and multi-academy trusts with specialist provision. We exist to inform, support and represent our members, helping specialist schools improve outcomes for children and young people with SEND and secure the place of specialist provision within the wider education system. NASS is known for being accessible, responsive and personal, combining national influence with practical support that members value as timely, human and trustworthy. This is a pivotal moment for the organisation. In February this year, the Department for Education published a major white paper on SEND reform which will require NASS to both influence national policy on behalf of our members and children and young people, as well as support them to navigate the changes. Our new CEO will need to review our strategy while building on our strong platform and momentum to further deepen our influence and strengthen our internal capacity. As our next Chief Executive, you will: Strategy & Impact: Lead NASS through a period of policy and structural change, ensuring the organisation remains clear on purpose, responsive to members and influential in the SEND landscape. Governance & Finance: Work closely with the Board of Trustees to provide strong governance, prudent financial stewardship, robust risk management and clear strategic oversight. Operational Leadership: Provide confident leadership to a small, remote team, strengthening collaboration, accountability, resilience and a positive, high-trust culture. Income Generation: Oversee budgeting, planning and reporting while developing thoughtful opportunities to diversify income through membership, partnerships, events and related activity. Community & Partnerships: Build and sustain trusted relationships with government, parliament, regulators, sector bodies and member schools, ensuring NASS remains relevant and well connected. Member Services: Protect and enhance the practical offer to members, from briefings and special interest groups to conferences, webinars, training and peer-to-peer learning. Brand & Profile: Act as a credible public ambassador for NASS, helping to modernise communications and broaden the organisation s voice beyond a founder-shaped model. Future Growth: Shape a distributed leadership profile and support a more varied, accessible and engaging approach to membership, advocacy and communications. A seasoned senior leader with experience in a charity, membership body, education or public sector setting, and a clear track record of leading through change. A strong strategic thinker, able to absorb complex information quickly and translate it into clear, practical direction. A confident communicator with the gravitas to represent NASS with members, staff, trustees, MPs, peers, media and national partners. A politically astute relationship-builder, comfortable navigating a complex and fast-moving external environment. Experienced in governance, with a sound understanding of working with boards or trustees and supporting effective decision-making. Numerate and commercially minded, with experience of budgets, financial planning, income generation or partnership development. Credible, approachable and resilient, with the emotional intelligence to lead well in a high-profile, remote and sometimes uncertain context. Direct SEND experience would be a significant advantage, alongside understanding of specialist education or similarly complex stakeholder environments. Why NASS? This is a chance to lead a respected, member-led organisation with a strong national reputation and a clear public purpose. You will help shape the future of specialist education at a time when SEND reform is high on the agenda. NASS has a loyal, experienced and collegiate remote staff team, supported by an active Board of Trustees. The organisation offers a genuinely influential platform, with strong connections across the sector and with government. Application For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. Closing date for applications: 9am, Monday 8th June 2026 As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details