We're looking for a Media Performance Manager who sees campaigns not just as channels and budgets, but as creative engines for growth. If you love blending storytelling with data, shaping full-funnel journeys, and turning big media ideas into measurable commercial impact, this role could be for you! Bring your strategic spark, your experimental mindset, and your passion for performance excellence and help us push the boundaries of how media drives e-commerce success. As part of working for TTi, we offer many exciting benefits! It's our people that are crucial to the success of our business and therefore we offer a vast range of comprehensive benefits to our team. Free on-site parking at the office A non-contractual work from home option (ideally on successful completion of first 3 months of employment) 25 days holiday + bank holidays Private Medical & Dental Insurance Group Life Assurance Benefits Annual Gym Allowance Discounted Milwaukee, Ryobi & VAX products Access to our TTi Benefits Hub which includes discounts with many high street retailers Support towards Eye Sight Tests for DSE use On-site 3rd party restaurant and coffee shop in our offices As well as the above benefits, the wellbeing of our employees is of utmost importance to us and we offer an Employee Assistance Programme, giving employees access to a confidential helpline 24/7. Key Responsibilities Media Strategy & Growth Own the end-to-end media performance strategy to drive e-commerce revenue, customer acquisition, and LTV. Develop integrated online and offline media plans aligned with commercial targets and promotional calendars. Balance performance efficiency with scale across lower, mid and upper funnel channels. Digital Performance Management Lead execution and optimisation of paid search, paid social, programmatic display, and online video. Drive testing across audiences, creatives and formats. Offline Media Performance (including broadcast) Manage and optimise offline channels (National Linear TV, Direct Response TV, National Press and Direct Mail) to drive online traffic and sales. Partner with media owners and agencies to plan, buy, and evaluate offline activity. Assess the incremental impact of offline media on digital performance and e-commerce revenue. Measurement, Analytics & Attribution Own the media measurement framework across channels, including attribution and continual incrementality testing. Analyse performance using tools such as GA4, ad platforms and internal BI dashboards. Lead post-campaign analysis, identifying insights and optimisation opportunities. Budget Ownership & Forecasting Own media budgets, forecasting performance and managing spend against revenue targets. Optimise budget allocation across channels based on performance, seasonal phasing and identifying new media investment opportunities. Cross-Functional Collaboration Work closely with internal stakeholders including EMEA colleagues for creative production. Align media activity with promotions, product launches, and trading priorities. Manage and brief external agencies and partners where required. Line Management 2 direct line management reports to assist with the planning and execution of integrated campaigns To carry out any additional tasks as advised by your Line Manager What success looks like within this role: Improved ROAS and profitable revenue growth. Ideally, clear understanding of how offline media drives online performance. Scalable, data-driven media strategies aligned to commercial goals. Strong collaboration across internal teams and agency partnerships. Required Experience/Skills: Minimum 5-7+ years of experience in e-commerce media management and/or performance marketing. Preferred, strong hands-on experience executing digital advertising. Proven experience planning and evaluating integrated marketing campaigns . Deep understanding of e-commerce KPIs (ROAS, CPA, LTV, conversion rate). Strong analytical mindset with experience using GA4 and performance dashboards. Experience working with large budgets and performance targets. Background in high-growth e-commerce, retail, or DTC brands.
Apr 01, 2026
Full time
We're looking for a Media Performance Manager who sees campaigns not just as channels and budgets, but as creative engines for growth. If you love blending storytelling with data, shaping full-funnel journeys, and turning big media ideas into measurable commercial impact, this role could be for you! Bring your strategic spark, your experimental mindset, and your passion for performance excellence and help us push the boundaries of how media drives e-commerce success. As part of working for TTi, we offer many exciting benefits! It's our people that are crucial to the success of our business and therefore we offer a vast range of comprehensive benefits to our team. Free on-site parking at the office A non-contractual work from home option (ideally on successful completion of first 3 months of employment) 25 days holiday + bank holidays Private Medical & Dental Insurance Group Life Assurance Benefits Annual Gym Allowance Discounted Milwaukee, Ryobi & VAX products Access to our TTi Benefits Hub which includes discounts with many high street retailers Support towards Eye Sight Tests for DSE use On-site 3rd party restaurant and coffee shop in our offices As well as the above benefits, the wellbeing of our employees is of utmost importance to us and we offer an Employee Assistance Programme, giving employees access to a confidential helpline 24/7. Key Responsibilities Media Strategy & Growth Own the end-to-end media performance strategy to drive e-commerce revenue, customer acquisition, and LTV. Develop integrated online and offline media plans aligned with commercial targets and promotional calendars. Balance performance efficiency with scale across lower, mid and upper funnel channels. Digital Performance Management Lead execution and optimisation of paid search, paid social, programmatic display, and online video. Drive testing across audiences, creatives and formats. Offline Media Performance (including broadcast) Manage and optimise offline channels (National Linear TV, Direct Response TV, National Press and Direct Mail) to drive online traffic and sales. Partner with media owners and agencies to plan, buy, and evaluate offline activity. Assess the incremental impact of offline media on digital performance and e-commerce revenue. Measurement, Analytics & Attribution Own the media measurement framework across channels, including attribution and continual incrementality testing. Analyse performance using tools such as GA4, ad platforms and internal BI dashboards. Lead post-campaign analysis, identifying insights and optimisation opportunities. Budget Ownership & Forecasting Own media budgets, forecasting performance and managing spend against revenue targets. Optimise budget allocation across channels based on performance, seasonal phasing and identifying new media investment opportunities. Cross-Functional Collaboration Work closely with internal stakeholders including EMEA colleagues for creative production. Align media activity with promotions, product launches, and trading priorities. Manage and brief external agencies and partners where required. Line Management 2 direct line management reports to assist with the planning and execution of integrated campaigns To carry out any additional tasks as advised by your Line Manager What success looks like within this role: Improved ROAS and profitable revenue growth. Ideally, clear understanding of how offline media drives online performance. Scalable, data-driven media strategies aligned to commercial goals. Strong collaboration across internal teams and agency partnerships. Required Experience/Skills: Minimum 5-7+ years of experience in e-commerce media management and/or performance marketing. Preferred, strong hands-on experience executing digital advertising. Proven experience planning and evaluating integrated marketing campaigns . Deep understanding of e-commerce KPIs (ROAS, CPA, LTV, conversion rate). Strong analytical mindset with experience using GA4 and performance dashboards. Experience working with large budgets and performance targets. Background in high-growth e-commerce, retail, or DTC brands.
VP, Marketing - Product Marketing & Content (Asset Management) Opportunity at specialist asset manager to deliver high-quality active strategies to investors globally. The business provides a broad range of investment solutions, including pooled funds, exchange-traded products, and segregated mandates, distributed across both institutional and intermediary channels. Role Overview of VP Marketing This is a London-based, full-time position within the marketing function, operating at a senior level. The successful candidate will work closely with senior leadership to shape and deliver the commercialisation strategy for investment capabilities, including product positioning, messaging, and client engagement initiatives. The role sits at the intersection of investments, distribution, and marketing, requiring close collaboration with internal teams and external partners to develop clear, differentiated narratives for a diverse client base. A key element of the position involves leveraging data, analytics, and modern content tools to enhance insight generation and improve the efficiency and quality of marketing outputs. Key Responsibilities Design and implement product marketing plans across the lifecycle of investment strategies, including launches, repositioning, and ongoing promotion. Develop clear and compelling messaging, investment narratives, and sales materials that effectively differentiate strategies in competitive markets. Translate complex investment ideas and performance insights into accessible, client-focused content in partnership with portfolio teams. Analyse market dynamics, competitor positioning, and investor demand to identify opportunities and inform marketing strategy. Produce a wide range of materials such as presentations, written commentaries, due diligence responses, and thought leadership content. Work closely with broader marketing teams to support integrated campaigns, including targeted and personalised content initiatives. Ensure all outputs adhere to relevant regulatory and compliance standards. Candidate Profile for VP Marketing Essential Experience & Skills Demonstrated experience in investment or product marketing within asset management Strong knowledge of multiple asset classes, such as equities, fixed income, and alternative investments. Solid understanding of investment vehicles, including pooled funds and institutional mandates. Excellent written and verbal communication skills, with the ability to distil complex concepts into clear messaging. Experience using advanced digital tools and content technologies to support research, drafting, and refinement of marketing materials. Proven ability to manage multiple stakeholders and deliver projects within tight timelines. Commercial mindset with strong analytical capabilities and attention to detail. Proficiency in common financial data platforms and Microsoft Office tools, particularly presentation software. Fluent English language skills. Desirable Additional European language skills are advantageous. Familiarity with CRM systems and marketing technology platforms. Exposure to structured or technology-enabled content production processes would be beneficial.
Apr 01, 2026
Full time
VP, Marketing - Product Marketing & Content (Asset Management) Opportunity at specialist asset manager to deliver high-quality active strategies to investors globally. The business provides a broad range of investment solutions, including pooled funds, exchange-traded products, and segregated mandates, distributed across both institutional and intermediary channels. Role Overview of VP Marketing This is a London-based, full-time position within the marketing function, operating at a senior level. The successful candidate will work closely with senior leadership to shape and deliver the commercialisation strategy for investment capabilities, including product positioning, messaging, and client engagement initiatives. The role sits at the intersection of investments, distribution, and marketing, requiring close collaboration with internal teams and external partners to develop clear, differentiated narratives for a diverse client base. A key element of the position involves leveraging data, analytics, and modern content tools to enhance insight generation and improve the efficiency and quality of marketing outputs. Key Responsibilities Design and implement product marketing plans across the lifecycle of investment strategies, including launches, repositioning, and ongoing promotion. Develop clear and compelling messaging, investment narratives, and sales materials that effectively differentiate strategies in competitive markets. Translate complex investment ideas and performance insights into accessible, client-focused content in partnership with portfolio teams. Analyse market dynamics, competitor positioning, and investor demand to identify opportunities and inform marketing strategy. Produce a wide range of materials such as presentations, written commentaries, due diligence responses, and thought leadership content. Work closely with broader marketing teams to support integrated campaigns, including targeted and personalised content initiatives. Ensure all outputs adhere to relevant regulatory and compliance standards. Candidate Profile for VP Marketing Essential Experience & Skills Demonstrated experience in investment or product marketing within asset management Strong knowledge of multiple asset classes, such as equities, fixed income, and alternative investments. Solid understanding of investment vehicles, including pooled funds and institutional mandates. Excellent written and verbal communication skills, with the ability to distil complex concepts into clear messaging. Experience using advanced digital tools and content technologies to support research, drafting, and refinement of marketing materials. Proven ability to manage multiple stakeholders and deliver projects within tight timelines. Commercial mindset with strong analytical capabilities and attention to detail. Proficiency in common financial data platforms and Microsoft Office tools, particularly presentation software. Fluent English language skills. Desirable Additional European language skills are advantageous. Familiarity with CRM systems and marketing technology platforms. Exposure to structured or technology-enabled content production processes would be beneficial.
3 days in office, 2 days home working offered - This is a truly unique opportunity for a Brand & Communications Manager to work for a notable events company specialising in high end beauty and wellbeing events! Flexible working Exclusive, exciting events Boutique company Beautiful offices THE COMPANY This boutique event organiser are specialists within high end holistic health, wellbeing and beauty events, providing a range of conferences, seminars and annual festivals. Their events shine a spotlight on the most sought-after practitioners in their respective industries, also offering a safe space for open communication and dialogue. Their monthly wellness events are held all across London and the UK - from pioneering health destinations to exclusive member's clubs - giving audiences access to some of the most innovative and inspiring spaces in the country, while opening their eyes to the latest trends and treatments in the world of wellbeing! THE ROLE They are now looking for a talented Brand & Communications Manager to lead all marketing and communications for business, ensuring continued growth in visibility, engagement and commercial impact. This role blends creative storytelling with strategic, data-driven thinking - building and maintaining relationships with members and brand partners while driving forward marketing campaigns that reflect the ethos and ambition of the business. Your key responsibilities as Brand & Communications Manager will include: Develop umbrella brand marketing strategy Manage brand and performance marketing pillars Own the marketing calendar Manage paid ad campaigns in collaboration with the team, tracking performance and ROI. Test and optimise campaigns continuously through A/B testing and analytics tools with IT/S&O Oversee all business communications including consumer and member newsletters, journal pieces, and social media output as per marketing strategy Write and edit engaging, brand-aligned copy across all platforms Ensure consistent tone of voice and high visual standards across all existing channels and developing new channels Maintain up-to-date brand assets and visual templates for use across the team Plan and execute Boutique-focused campaigns and email features in collaboration with brands Optimise campaign timing and creative to improve engagement and conversion Monitor performance with IT, suggesting adjustments based on analytics dashboards Liaise with Boutique brands to align marketing activity and seasonal storytelling Participate in or host ad-hoc IG Lives and behind-the-scenes coverage THE CANDIDATE The ideal Brand & Communications Manager will have experience from within an event organiser or ideally working in the luxury market or similar though not a necessity. You will require a high level of attention to detail and ideally have a strong footing within social media marketing in particular, whilst also having a strong skillset in the wider marketing mix. An active interest within the beauty and wellbeing industry would be advantageous. Joining the company at a pivotal time in their growth, with excellent progression, an attractive event portfolio and working with some of the best in the business - this is not an opportunity to be missed! Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit to view all of the opportunities we are recruiting. Vacancy Ref: MM17216 As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know.
Apr 01, 2026
Full time
3 days in office, 2 days home working offered - This is a truly unique opportunity for a Brand & Communications Manager to work for a notable events company specialising in high end beauty and wellbeing events! Flexible working Exclusive, exciting events Boutique company Beautiful offices THE COMPANY This boutique event organiser are specialists within high end holistic health, wellbeing and beauty events, providing a range of conferences, seminars and annual festivals. Their events shine a spotlight on the most sought-after practitioners in their respective industries, also offering a safe space for open communication and dialogue. Their monthly wellness events are held all across London and the UK - from pioneering health destinations to exclusive member's clubs - giving audiences access to some of the most innovative and inspiring spaces in the country, while opening their eyes to the latest trends and treatments in the world of wellbeing! THE ROLE They are now looking for a talented Brand & Communications Manager to lead all marketing and communications for business, ensuring continued growth in visibility, engagement and commercial impact. This role blends creative storytelling with strategic, data-driven thinking - building and maintaining relationships with members and brand partners while driving forward marketing campaigns that reflect the ethos and ambition of the business. Your key responsibilities as Brand & Communications Manager will include: Develop umbrella brand marketing strategy Manage brand and performance marketing pillars Own the marketing calendar Manage paid ad campaigns in collaboration with the team, tracking performance and ROI. Test and optimise campaigns continuously through A/B testing and analytics tools with IT/S&O Oversee all business communications including consumer and member newsletters, journal pieces, and social media output as per marketing strategy Write and edit engaging, brand-aligned copy across all platforms Ensure consistent tone of voice and high visual standards across all existing channels and developing new channels Maintain up-to-date brand assets and visual templates for use across the team Plan and execute Boutique-focused campaigns and email features in collaboration with brands Optimise campaign timing and creative to improve engagement and conversion Monitor performance with IT, suggesting adjustments based on analytics dashboards Liaise with Boutique brands to align marketing activity and seasonal storytelling Participate in or host ad-hoc IG Lives and behind-the-scenes coverage THE CANDIDATE The ideal Brand & Communications Manager will have experience from within an event organiser or ideally working in the luxury market or similar though not a necessity. You will require a high level of attention to detail and ideally have a strong footing within social media marketing in particular, whilst also having a strong skillset in the wider marketing mix. An active interest within the beauty and wellbeing industry would be advantageous. Joining the company at a pivotal time in their growth, with excellent progression, an attractive event portfolio and working with some of the best in the business - this is not an opportunity to be missed! Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit to view all of the opportunities we are recruiting. Vacancy Ref: MM17216 As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know.
Marketing Account Manager - AGENCY Salary upto £55k based in exp Hybrid working - 2 days per week in the office Flexible around core hours (10am - 4pm) Travel Requirements: Occasional travel to client locations Based in Woking, Surrey Our client, a B2B Digital Marketing agency are looking for a Marketing Account Manager to join their team. We are looking for an ambitious, versatile Senior Marketing Account Manager with a passion for delivering great B2B marketing and developing exceptional client relationships. This role would suit an agency Account Manager looking to step up their career, to drive the strategic direction and commercial success of a portfolio of innovative clients in technology, consulting and professional services. You must have strong B2B marketing knowledge, a desire to succeed and the curiosity to discover and learn. Understanding how the key marketing channels fit together is a must - to build successful marketing plans and deliver on clients' objectives. Key duties will include: Account Management: Client marketing plans and strategies Commercials Core Competencies: A professional account manager A passionate and talented marketer, who is constantly improving their digital skills and knowledge, and staying on top of the latest trends Experience and understanding of core marketing channels (digital, automation, paid, SEO, social media) A passion to deliver excellence, brilliance and quality for clients that delivers results Essential: Minimum of 3 years of agency Account Management (role) experience Minimum of 3 years of B2B marketing experience - specifically in the areas of: Understanding of the core marketing channels and technologies Experience of creating and delivering successful marketing and campaign plans Desired: Experience with marketing automation tools (e.g. Hubspot, Pardot) Exposure to broader MarTech (CRM integration, analytics platforms etc.) Understanding of the B2B technology sector Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Apr 01, 2026
Full time
Marketing Account Manager - AGENCY Salary upto £55k based in exp Hybrid working - 2 days per week in the office Flexible around core hours (10am - 4pm) Travel Requirements: Occasional travel to client locations Based in Woking, Surrey Our client, a B2B Digital Marketing agency are looking for a Marketing Account Manager to join their team. We are looking for an ambitious, versatile Senior Marketing Account Manager with a passion for delivering great B2B marketing and developing exceptional client relationships. This role would suit an agency Account Manager looking to step up their career, to drive the strategic direction and commercial success of a portfolio of innovative clients in technology, consulting and professional services. You must have strong B2B marketing knowledge, a desire to succeed and the curiosity to discover and learn. Understanding how the key marketing channels fit together is a must - to build successful marketing plans and deliver on clients' objectives. Key duties will include: Account Management: Client marketing plans and strategies Commercials Core Competencies: A professional account manager A passionate and talented marketer, who is constantly improving their digital skills and knowledge, and staying on top of the latest trends Experience and understanding of core marketing channels (digital, automation, paid, SEO, social media) A passion to deliver excellence, brilliance and quality for clients that delivers results Essential: Minimum of 3 years of agency Account Management (role) experience Minimum of 3 years of B2B marketing experience - specifically in the areas of: Understanding of the core marketing channels and technologies Experience of creating and delivering successful marketing and campaign plans Desired: Experience with marketing automation tools (e.g. Hubspot, Pardot) Exposure to broader MarTech (CRM integration, analytics platforms etc.) Understanding of the B2B technology sector Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Join AdviserPlus and Help Transform the Future of HR At AdviserPlus , we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . The Senior Customer Success Manager Opportunity: As a Senior Customer Success Manager, you ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance particularly in HR tech environments. Where you ll add value: • Customer Relationship Management You ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction. • Leadership and Line Management You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support. • Revenue & Retention - You ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth. • Internal Collaboration & Strategy - You ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success. • Tools & Reporting - Using HubSpot and other tools, you ll maintain accurate records of customer interactions and leverage data to guide decisions. About you: • Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment • Excellent communication, presentation, negotiation, and influencing skills • Proactive and customer-centric approach to relationship management • Strong organisational skills with the ability to manage multiple priorities • Commercially aware with strong product and industry knowledge • Ability to interpret data and derive actionable insights • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • And more . If you're excited by the opportunity to work at the intersection of technology and people, and you re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we d love to hear from you. Apply today and be part of a team that s changing the way organisations support their people. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Mar 29, 2026
Full time
Join AdviserPlus and Help Transform the Future of HR At AdviserPlus , we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . The Senior Customer Success Manager Opportunity: As a Senior Customer Success Manager, you ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance particularly in HR tech environments. Where you ll add value: • Customer Relationship Management You ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction. • Leadership and Line Management You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support. • Revenue & Retention - You ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth. • Internal Collaboration & Strategy - You ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success. • Tools & Reporting - Using HubSpot and other tools, you ll maintain accurate records of customer interactions and leverage data to guide decisions. About you: • Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment • Excellent communication, presentation, negotiation, and influencing skills • Proactive and customer-centric approach to relationship management • Strong organisational skills with the ability to manage multiple priorities • Commercially aware with strong product and industry knowledge • Ability to interpret data and derive actionable insights • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • And more . If you're excited by the opportunity to work at the intersection of technology and people, and you re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we d love to hear from you. Apply today and be part of a team that s changing the way organisations support their people. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
