Curve Group Holdings Ltd
Northampton, Northamptonshire
Collections Agent 21,000 plus uncapped commission (OTE 30,000 approx.) You will be part of a busy Contact Centre Team, working to negotiate payments with debtors to clear and update the files as efficiently as possible, in accordance with agreed business targets. Remote working after training in Northampton 3 weeks rolling shift - 35 hours per week WEEK 1 8.00-14.30 x 4 days 8.00-15.30 x 1 day + Saturday 9.00-13.00 WEEK 2 9.30-17.00 WEEK 3 11.30 - 19.00 Key responsibilities include: Handling a high volume of calls with debtors, both through inbound and outbound calls and maintaining rapid response according to agreed standards. Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within Newlyn guidelines and targets. Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file. Correctly extracting information from file notes to deal with the calls efficiently. Logging information on calls received and maintain detailed and accurate records. Liaising with Enforcement Agents on the status of files when required. Attend training to develop relevant knowledge, technique and skills. A bit about you Excellent Call Handling Skills with the ability to remain calm on the telephone, but establish a firm and confident telephone manner Previous Collections Experience Excellent track record of exceeding targets Must be target driven Highly organised Able to work well under pressure and deal with calls of the nature of the business Team Player with ability to work under own initiative. Sound Decision Making Skills. Flexibility and Good Interpersonal Skills .
Mar 09, 2025
Full time
Collections Agent 21,000 plus uncapped commission (OTE 30,000 approx.) You will be part of a busy Contact Centre Team, working to negotiate payments with debtors to clear and update the files as efficiently as possible, in accordance with agreed business targets. Remote working after training in Northampton 3 weeks rolling shift - 35 hours per week WEEK 1 8.00-14.30 x 4 days 8.00-15.30 x 1 day + Saturday 9.00-13.00 WEEK 2 9.30-17.00 WEEK 3 11.30 - 19.00 Key responsibilities include: Handling a high volume of calls with debtors, both through inbound and outbound calls and maintaining rapid response according to agreed standards. Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within Newlyn guidelines and targets. Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file. Correctly extracting information from file notes to deal with the calls efficiently. Logging information on calls received and maintain detailed and accurate records. Liaising with Enforcement Agents on the status of files when required. Attend training to develop relevant knowledge, technique and skills. A bit about you Excellent Call Handling Skills with the ability to remain calm on the telephone, but establish a firm and confident telephone manner Previous Collections Experience Excellent track record of exceeding targets Must be target driven Highly organised Able to work well under pressure and deal with calls of the nature of the business Team Player with ability to work under own initiative. Sound Decision Making Skills. Flexibility and Good Interpersonal Skills .
If you are from a Customer Services, Sales, Retail, Estate Agents, Recruitment, Finance, Telesales, Complaint Handling background we would love to hear from you as you may have the transferable skills we are looking for! We are looking for a number of Collection Account Managers to join a friendly team in the heart of Truro to work with some new Commercial Clients! Join a company with great earning potential! Do you want to join a company who fly their colleagues to their Annual General Meeting? Look no further! You will have an excellent telephone manner and be able to provide customer service over the phone ensuring professionalism at all times. On a day to day basis you will be contacting customers that have fallen into arrears with their clients to collect payments over the phone and working with them to negotiate repayment plans. You must be able to remain calm, focused and professional under pressure. Telephone experience is preferred but not essential as full training will be given as this company champion employee progression 15.00 per hour + uncapped commission 37.5 hrs per week + 1 in 4 Saturdays Fantastic uncapped commission structure Ongoing training and personal development Career Progression Opportunities Social Events - All expenses Paid , flights, hotels etc. A recruitment open day will be held every Thursday, this is your opportunity to meet the hiring managers, team and find out more about the role, work place culture and ask questions about the role! If you would like to find out more about this fantastic opportunity please contact Sally Appleby or Louise Fletcher at Berry Recruitment Truro for more information Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Mar 08, 2025
Full time
If you are from a Customer Services, Sales, Retail, Estate Agents, Recruitment, Finance, Telesales, Complaint Handling background we would love to hear from you as you may have the transferable skills we are looking for! We are looking for a number of Collection Account Managers to join a friendly team in the heart of Truro to work with some new Commercial Clients! Join a company with great earning potential! Do you want to join a company who fly their colleagues to their Annual General Meeting? Look no further! You will have an excellent telephone manner and be able to provide customer service over the phone ensuring professionalism at all times. On a day to day basis you will be contacting customers that have fallen into arrears with their clients to collect payments over the phone and working with them to negotiate repayment plans. You must be able to remain calm, focused and professional under pressure. Telephone experience is preferred but not essential as full training will be given as this company champion employee progression 15.00 per hour + uncapped commission 37.5 hrs per week + 1 in 4 Saturdays Fantastic uncapped commission structure Ongoing training and personal development Career Progression Opportunities Social Events - All expenses Paid , flights, hotels etc. A recruitment open day will be held every Thursday, this is your opportunity to meet the hiring managers, team and find out more about the role, work place culture and ask questions about the role! If you would like to find out more about this fantastic opportunity please contact Sally Appleby or Louise Fletcher at Berry Recruitment Truro for more information Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Are you an experienced Sales Coordinated looking for a new challenge? Perhaps you are looking for a new challenge to work in a dynamic and ever advancing organisation. Avanti Personnel are working in partnership with a highly regarding alternative fuel manufacturer looking to appoint a dynamic sales coordinator to manage current and potential customers. You will work collaboratively with sales, operations, logistics and accounting departments to meet assigned sales targets. You will develop and coordinate sales and marketing efforts to ensure international sales growth along with accurate and timely order entry, proper document collection per country requirement, research, billing, and collections for sales orders, coordinating orders with Production Schedules. Daily duties will include: Receive and respond to customer inquiries, purchase orders or sales orders via electronic mail, telephone, fax, mail. Managing the sales pipeline and ensuring that all opportunities are tracked and followed up on in a timely manner Coordinating sales meetings and conference calls, preparing sales presentations, and providing administrative support to the sales team. Conducting research on potential clients and competitors and providing insights to the sales team to help them develop effective sales strategies. Providing excellent customer service to clients and responding to their inquiries in a timely and professional manner. Managing the sales database and ensuring that all data is accurate and up to date. Coordinate and work with customers daily from start to finish of each order. Determine and/or verify product size, pricing, sample packaging, labelling and country requirements. Process and maintain contracts. Assist with preparing monthly sales reports. Manage order changes or determine appropriate substitutions to expedite orders. Coordinate problem resolution with appropriate departments. Work closely with the accounting department to gather customer credit applications, check references, etc. to establish customer payment terms. Resolve/follow up on customer concerns on a timely basis to ensure customer satisfaction. Maintain and prepare reports for each country as required by management and agents. Determine appropriate delivery method based on customer needs and type of product. Develop in-depth knowledge of products, pricing, packaging, delivery and contract arrangements. Coordinate marketing efforts in assigned international markets, including tradeshows, trade missions, and brand development. Collaborating with other departments to ensure that all sales-related activities are aligned with company goals and objectives. Deliver presentations to management which explain how to meet sales goals and talk about any new innovative enhancements. The successful candidate will have a minimum of 3 years sales experience and will be a confident articulate individual. You will be computer literate and will be able to work to deadlines. This opportunity may require travel. If you are passionate about supporting a successful sales team and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Sales Coordinator.
Mar 08, 2025
Full time
Are you an experienced Sales Coordinated looking for a new challenge? Perhaps you are looking for a new challenge to work in a dynamic and ever advancing organisation. Avanti Personnel are working in partnership with a highly regarding alternative fuel manufacturer looking to appoint a dynamic sales coordinator to manage current and potential customers. You will work collaboratively with sales, operations, logistics and accounting departments to meet assigned sales targets. You will develop and coordinate sales and marketing efforts to ensure international sales growth along with accurate and timely order entry, proper document collection per country requirement, research, billing, and collections for sales orders, coordinating orders with Production Schedules. Daily duties will include: Receive and respond to customer inquiries, purchase orders or sales orders via electronic mail, telephone, fax, mail. Managing the sales pipeline and ensuring that all opportunities are tracked and followed up on in a timely manner Coordinating sales meetings and conference calls, preparing sales presentations, and providing administrative support to the sales team. Conducting research on potential clients and competitors and providing insights to the sales team to help them develop effective sales strategies. Providing excellent customer service to clients and responding to their inquiries in a timely and professional manner. Managing the sales database and ensuring that all data is accurate and up to date. Coordinate and work with customers daily from start to finish of each order. Determine and/or verify product size, pricing, sample packaging, labelling and country requirements. Process and maintain contracts. Assist with preparing monthly sales reports. Manage order changes or determine appropriate substitutions to expedite orders. Coordinate problem resolution with appropriate departments. Work closely with the accounting department to gather customer credit applications, check references, etc. to establish customer payment terms. Resolve/follow up on customer concerns on a timely basis to ensure customer satisfaction. Maintain and prepare reports for each country as required by management and agents. Determine appropriate delivery method based on customer needs and type of product. Develop in-depth knowledge of products, pricing, packaging, delivery and contract arrangements. Coordinate marketing efforts in assigned international markets, including tradeshows, trade missions, and brand development. Collaborating with other departments to ensure that all sales-related activities are aligned with company goals and objectives. Deliver presentations to management which explain how to meet sales goals and talk about any new innovative enhancements. The successful candidate will have a minimum of 3 years sales experience and will be a confident articulate individual. You will be computer literate and will be able to work to deadlines. This opportunity may require travel. If you are passionate about supporting a successful sales team and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Sales Coordinator.
Our client is a leading specialist mortgage lender who provide award winning products. Due to expansion, they're looking to recruit a Senior Collections Executive paying up to £32,00 and plus up to a 15% annual bonus. This is to be based from their office in Wolverhampton, where they have a hybrid working policy in place. You will undertake all aspects of financial support activity utilising inbound and outbound technology. Confidently negotiating payment arrangements or alternative solutions for individual customer situations, to minimise bad debts. What is expected of the Senior Collections Executive? Respond to all enquiries, whether received by telephone, in writing or in person, efficiently and in accordance with the Group's Financial Support Policies and Procedures; Through effective questioning and listening skills, discuss with customers how and why their account is in arrears, identifying root causes and future barriers, always ensuring that dialogue is in keeping with the principals of the company's treating customers fairly principles. Be able to effectively handle a customer journey end to end customer journey. Identify improvements in processes, making recommendations to your to improve efficiency throughout the arrears process. Deputise for Team Manager, leading team and appropriately when required. Act as team coach, taking responsibility for the development of team members. Responsible for monitoring and distributing workloads ensuring urgent tasks are prioritised across the operation and departmental SLAs are achieved. Escalate areas where the Financial Support policies and procedures are not up to date and/or not reflective of current practices, ensuring that approved policies are consistently adhered to and that all decisions made are within mandated controls. Reconciliation of new arrears cases, ensuring accuracy and spreadsheet updated and completed by 3rd working day of the month; Process monthly arrears cases effectively and in line with the Group Arrears Management and Forbearance policy. Interact with the Group's outsourced Back Office operational team providing advice/assistance and support quality checking work before the release of correspondence; Identify accounts to be considered for litigation, prepare pre litigation checklist and refer for sign off; Oversee preparation and issue of Formal Demands, Pre-Enforcement Security Review and Law of Property Act Receiver Instructions and escalate where necessary; Liaise and build great working relationships with external service providers; Amend mortgage accounts as necessary ensuring accurate entry onto the relevant mortgage service system; Ensure system notes are up to date reflecting the role holder's recent interaction with borrowers and correspondence/dialogue undertaken; Raise charges, debit accounts and write to borrower as appropriate and necessary; Ensure compliance with all statutory and regulatory requirements for mortgage arrears with particular emphasis on achieving fair customer outcomes; Ensure departmental SLAs are maintained and any issues/concerns are referred on a timely basis; Ensure issue of quarterly arrears statements in line with regulatory timescales Ensure that you fully understand and comply with the organisation's Risk Management Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you put customers at the heart of everything you do. Ensure that you fully understand and comply with the organisation's Data Governance Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you treat data as an important corporate asset which must be protected and managed. Maintain the company's compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. What we look for in a Senior Collections Executive? Previous experience of previous experience working within a Financial Support environment is essential. Previous experience of undertaking complex and litigation arrears activities. Previous experience of MI collation and output production is desirable. Previous experience of coaching and mentoring is desirable. Detailed knowledge of the technical aspects of arrears management is essential. Good working knowledge of litigation processes is essential. Good working knowledge of Microsoft Word, Powerpoint & Excel is essential. What the Senior Collections Executive will receive? Up to £32,000 Up to 15% annual bonus Hybrid working 28 days annual leave plus bank holidays Contributory pension (8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Additional benefits such as Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase/sell schemes, Employee Perk Portals, Payroll giving and save as you earn scheme InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Mar 06, 2025
Full time
Our client is a leading specialist mortgage lender who provide award winning products. Due to expansion, they're looking to recruit a Senior Collections Executive paying up to £32,00 and plus up to a 15% annual bonus. This is to be based from their office in Wolverhampton, where they have a hybrid working policy in place. You will undertake all aspects of financial support activity utilising inbound and outbound technology. Confidently negotiating payment arrangements or alternative solutions for individual customer situations, to minimise bad debts. What is expected of the Senior Collections Executive? Respond to all enquiries, whether received by telephone, in writing or in person, efficiently and in accordance with the Group's Financial Support Policies and Procedures; Through effective questioning and listening skills, discuss with customers how and why their account is in arrears, identifying root causes and future barriers, always ensuring that dialogue is in keeping with the principals of the company's treating customers fairly principles. Be able to effectively handle a customer journey end to end customer journey. Identify improvements in processes, making recommendations to your to improve efficiency throughout the arrears process. Deputise for Team Manager, leading team and appropriately when required. Act as team coach, taking responsibility for the development of team members. Responsible for monitoring and distributing workloads ensuring urgent tasks are prioritised across the operation and departmental SLAs are achieved. Escalate areas where the Financial Support policies and procedures are not up to date and/or not reflective of current practices, ensuring that approved policies are consistently adhered to and that all decisions made are within mandated controls. Reconciliation of new arrears cases, ensuring accuracy and spreadsheet updated and completed by 3rd working day of the month; Process monthly arrears cases effectively and in line with the Group Arrears Management and Forbearance policy. Interact with the Group's outsourced Back Office operational team providing advice/assistance and support quality checking work before the release of correspondence; Identify accounts to be considered for litigation, prepare pre litigation checklist and refer for sign off; Oversee preparation and issue of Formal Demands, Pre-Enforcement Security Review and Law of Property Act Receiver Instructions and escalate where necessary; Liaise and build great working relationships with external service providers; Amend mortgage accounts as necessary ensuring accurate entry onto the relevant mortgage service system; Ensure system notes are up to date reflecting the role holder's recent interaction with borrowers and correspondence/dialogue undertaken; Raise charges, debit accounts and write to borrower as appropriate and necessary; Ensure compliance with all statutory and regulatory requirements for mortgage arrears with particular emphasis on achieving fair customer outcomes; Ensure departmental SLAs are maintained and any issues/concerns are referred on a timely basis; Ensure issue of quarterly arrears statements in line with regulatory timescales Ensure that you fully understand and comply with the organisation's Risk Management Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you put customers at the heart of everything you do. Ensure that you fully understand and comply with the organisation's Data Governance Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you treat data as an important corporate asset which must be protected and managed. Maintain the company's compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. What we look for in a Senior Collections Executive? Previous experience of previous experience working within a Financial Support environment is essential. Previous experience of undertaking complex and litigation arrears activities. Previous experience of MI collation and output production is desirable. Previous experience of coaching and mentoring is desirable. Detailed knowledge of the technical aspects of arrears management is essential. Good working knowledge of litigation processes is essential. Good working knowledge of Microsoft Word, Powerpoint & Excel is essential. What the Senior Collections Executive will receive? Up to £32,000 Up to 15% annual bonus Hybrid working 28 days annual leave plus bank holidays Contributory pension (8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Additional benefits such as Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase/sell schemes, Employee Perk Portals, Payroll giving and save as you earn scheme InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Our client owns and manages more than 100,000 residential leasehold titles across the UK. Their Ground Rent Team provides a knowledgeable, helpful, friendly customer services experience, engaging with leaseholders, solicitors and managing agents by telephone and email. The successful individual will be responsible for overseeing a team the ground rent collections team as well as the management of the registration process; ensuring all daily processes are completed to a high standard. They will also be responsible for escalating matters to mortgage lenders and liaising with solicitors in dealing with advance debt collection files. This role requires a can-do attitude and a desire to make a difference as well as a need to develop within the company and lead a team. Roles and responsibilities include but are not limited to: Overseeing the management of the Operations team (ground rent collection, Notices, Sublet, Lease extension and Freehold) Organising workloads efficiently and distributing workload accordingly across the team to fit the business needs. Monitoring and coaching the team in their daily email/letter communications, ensuring a high standard of delivery. Carrying out regular audits across the teams and coaching team members on any outcomes from the audit. Managing budgets on a monthly and quarterly basis, reporting to the Manager on the results and actions taken. Communicating with leaseholders, agents and solicitors by email/letter and telephone Reviewing any complaints at the initial stage and sending the necessary holding email. Reviewing and ensuring the escalation of higher ground rent debt files to our appointed solicitor runs smoothly Ensuring our system is up to date with the correct lease clauses and we are targeting all properties let which have reasonable clauses Overseeing and escalating problematic files to conclusion Having regular developmental conversations with your team members and providing tangible feedback. Proactively identifying efficiencies in all of the Operations team procedures to save time or cost Ensure adherence to property and GDPR regulations. Other general duties in supporting the Operations Division and as set by the Manager. Skills and experience required: Candidates must have great organisational skills, with strong oral and written communication skills, and be able to lead a team and with the support of the Manager, coach individuals in achieving the best in their day job. Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search. Nouvo Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Feb 01, 2025
Full time
Our client owns and manages more than 100,000 residential leasehold titles across the UK. Their Ground Rent Team provides a knowledgeable, helpful, friendly customer services experience, engaging with leaseholders, solicitors and managing agents by telephone and email. The successful individual will be responsible for overseeing a team the ground rent collections team as well as the management of the registration process; ensuring all daily processes are completed to a high standard. They will also be responsible for escalating matters to mortgage lenders and liaising with solicitors in dealing with advance debt collection files. This role requires a can-do attitude and a desire to make a difference as well as a need to develop within the company and lead a team. Roles and responsibilities include but are not limited to: Overseeing the management of the Operations team (ground rent collection, Notices, Sublet, Lease extension and Freehold) Organising workloads efficiently and distributing workload accordingly across the team to fit the business needs. Monitoring and coaching the team in their daily email/letter communications, ensuring a high standard of delivery. Carrying out regular audits across the teams and coaching team members on any outcomes from the audit. Managing budgets on a monthly and quarterly basis, reporting to the Manager on the results and actions taken. Communicating with leaseholders, agents and solicitors by email/letter and telephone Reviewing any complaints at the initial stage and sending the necessary holding email. Reviewing and ensuring the escalation of higher ground rent debt files to our appointed solicitor runs smoothly Ensuring our system is up to date with the correct lease clauses and we are targeting all properties let which have reasonable clauses Overseeing and escalating problematic files to conclusion Having regular developmental conversations with your team members and providing tangible feedback. Proactively identifying efficiencies in all of the Operations team procedures to save time or cost Ensure adherence to property and GDPR regulations. Other general duties in supporting the Operations Division and as set by the Manager. Skills and experience required: Candidates must have great organisational skills, with strong oral and written communication skills, and be able to lead a team and with the support of the Manager, coach individuals in achieving the best in their day job. Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search. Nouvo Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Are you someone with previous experience working for a FCA regulated company? Do you have experience working in customer service and managing complaints? Our client, a reputable legal firm, is seeking an experienced Consumer Debt Collections Agent to join their dynamic team at their head office in Thame, on a full-time permanent basis, Monday-Friday. Within this role it will involve inbound and outbound calls, dealing with customers queries and contacting customers regarding overdue payments/balances. The ideal candidate would have previous experience working for a FCA Regulated business as a desirable and experience with handling complaints and sensitive information. Key Responsibilities: Contacting customers regarding outstanding payments, overdue balances, fees, and charges to ensure informed customer interactions. Handling customer enquiries and information requests. Conduct inbound and outbound calls with the utmost professionalism and empathy, ensuring good communication and good outcomes for all customers. Establish reasons behind arrears and ensure collection of required information is all up to date, such as income and expenditure, affordability data, in case of any changes to the customer s circumstances. Identify any vulnerable customers and be sure to provide tailored support in line with the company s policies and procedures. Establish and maintain relationships with third-party business partners. Ensure customers receive relevant statements in accordance with regulatory guidelines. Identify customer complaints and escalate them appropriately. Assist customers with available options/plans to help with their arrears in accordance with the clients requirements. Escalate any accounts when all options to recover arrears are exhausted, and where legal action may be taken. Report any incidents occurring with customers and clients. Assist with any potential financial crime, money laundering or criminal activity, again following policies and procedures. Key Skills & Experience: Prior experience within a FCA regulated environment, a desirable. Proficiency in telephone systems and adept at handling calls with professionalism and care. Previous experience working in a customer service or arrears management. Proficiency in using MS Applications such as Excel, Word and Suite. Demonstrated commitment to excellent client care. Strong interpersonal and communication skills. Exceptional organisation and administration abilities. High level of accuracy and attention to detail. Ability to maintain discretion and always uphold customer confidentiality. Additional Information: Office based: 9am-5:30pm. 26 days holidays, plus Bank Holidays. Perkbox. Pension Contributions. Private Health Insurance. Discretionary annual bonus scheme. Wellbeing Policy & Programme 1 day off per year to volunteer at a charity of your choice. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at (phone number removed) . Alternatively, connect with us on LinkedIn via the following link: (url removed)/
Jan 29, 2025
Full time
Are you someone with previous experience working for a FCA regulated company? Do you have experience working in customer service and managing complaints? Our client, a reputable legal firm, is seeking an experienced Consumer Debt Collections Agent to join their dynamic team at their head office in Thame, on a full-time permanent basis, Monday-Friday. Within this role it will involve inbound and outbound calls, dealing with customers queries and contacting customers regarding overdue payments/balances. The ideal candidate would have previous experience working for a FCA Regulated business as a desirable and experience with handling complaints and sensitive information. Key Responsibilities: Contacting customers regarding outstanding payments, overdue balances, fees, and charges to ensure informed customer interactions. Handling customer enquiries and information requests. Conduct inbound and outbound calls with the utmost professionalism and empathy, ensuring good communication and good outcomes for all customers. Establish reasons behind arrears and ensure collection of required information is all up to date, such as income and expenditure, affordability data, in case of any changes to the customer s circumstances. Identify any vulnerable customers and be sure to provide tailored support in line with the company s policies and procedures. Establish and maintain relationships with third-party business partners. Ensure customers receive relevant statements in accordance with regulatory guidelines. Identify customer complaints and escalate them appropriately. Assist customers with available options/plans to help with their arrears in accordance with the clients requirements. Escalate any accounts when all options to recover arrears are exhausted, and where legal action may be taken. Report any incidents occurring with customers and clients. Assist with any potential financial crime, money laundering or criminal activity, again following policies and procedures. Key Skills & Experience: Prior experience within a FCA regulated environment, a desirable. Proficiency in telephone systems and adept at handling calls with professionalism and care. Previous experience working in a customer service or arrears management. Proficiency in using MS Applications such as Excel, Word and Suite. Demonstrated commitment to excellent client care. Strong interpersonal and communication skills. Exceptional organisation and administration abilities. High level of accuracy and attention to detail. Ability to maintain discretion and always uphold customer confidentiality. Additional Information: Office based: 9am-5:30pm. 26 days holidays, plus Bank Holidays. Perkbox. Pension Contributions. Private Health Insurance. Discretionary annual bonus scheme. Wellbeing Policy & Programme 1 day off per year to volunteer at a charity of your choice. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at (phone number removed) . Alternatively, connect with us on LinkedIn via the following link: (url removed)/
If you're currently working as a Customer Service or a Call Centre Agent or are interested in looking for your next opportunity in Glasgow, we may just have what you're looking for! We're looking for people who are interested in growing their careers with us and if you are comfortable working in a professional and busy environment and equally at ease making and taking calls from our clients then we want to talk to you. As a Call Centre Customer Agent at Wescot Credit Services you will be having conversations with people to support them to get back to financial wellbeing. You'll be based at our office a few minutes' walk from Glasgow Central train station. In this rewarding role we'll support you to use your expertise and commitment to customer service is helping our clients achieve financial health. Your role will involve you: Using your empathy and resilience skills to talk about difficult subjects and be able to deliver difficult news with care. Tailoring affordable repayment plans to help our customers on the road to financial recovery. Handling inbound and dialler based outbound calls. Providing exceptional customer service via telephone. Working to call KPIs and internal quality standards. We'll ask you to work 1 in 3 Saturdays, but don't worry we'll give you a day off during the week prior to your Saturday shift. To help you plan well in advance, you'll be working a six-week rolling shift rotation. To support you with this, our comprehensive four-week office-based induction on Monday-Friday between 9am -5pm means you will spend time learning how to use our systems and deal with our customers. We'll make sure you're fully prepared to speak to customers once you've hit the required quality structure. After training you'll move to support our customers when they need us. We're open Monday to Friday 9am - 8pm and Saturdays 10am - 3pm. You have the option of a 35, 37.5 or 40 hour per week contract with shift patterns that can be completed over 5 days per week so there's flexibility built in. It's our call centre teams amazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer a competitive salary and benefits package, including: Salary from £24,024 rising depending on experience. Fantastic monthly bonus where you could earn around an additional £2000 per year! 31 days holiday including bank holidays. Discounts and cash back on hundreds of high-street shops Optional private healthcare plan (BUPA) Lots of great monthly incentives where you can win a range of prizes and rewards! Ongoing support and development from our in-house team Once you're fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance! If this sounds like you and you have got what it takes, come and join our rapidly expanding team! About Us: We are a contact centre-based business offering a range of financial services to a large number of blue-chip organisations - from complete outsource solutions to collections, recoveries and trace activity. We work on behalf of a number of banking, utility, telecoms and retail finance companies whose customers have fallen behind with their repayments. We then work with each individual customer to establish an affordable and sustainable repayment arrangement for the debt to support them to achieve financial health. In 2017 we became part of Cabot Credit Management, which in turn is part of Encore Capital Group. Wescot has over 1,200 employees across 4 UK based locations - Hull, Glasgow, Saltcoats and Telford, our vision is 'to be the industry-leading trusted provider', and we know the only way to achieve that is through our people. We are authorised and regulated by the UK Financial Conduct Authority. We are a member of the Credit Services Association and are proud to be at the forefront in helping to shape best practice standards for the industry. Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. At Wescot we're regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we're unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. CCAGLA
Feb 01, 2024
Full time
If you're currently working as a Customer Service or a Call Centre Agent or are interested in looking for your next opportunity in Glasgow, we may just have what you're looking for! We're looking for people who are interested in growing their careers with us and if you are comfortable working in a professional and busy environment and equally at ease making and taking calls from our clients then we want to talk to you. As a Call Centre Customer Agent at Wescot Credit Services you will be having conversations with people to support them to get back to financial wellbeing. You'll be based at our office a few minutes' walk from Glasgow Central train station. In this rewarding role we'll support you to use your expertise and commitment to customer service is helping our clients achieve financial health. Your role will involve you: Using your empathy and resilience skills to talk about difficult subjects and be able to deliver difficult news with care. Tailoring affordable repayment plans to help our customers on the road to financial recovery. Handling inbound and dialler based outbound calls. Providing exceptional customer service via telephone. Working to call KPIs and internal quality standards. We'll ask you to work 1 in 3 Saturdays, but don't worry we'll give you a day off during the week prior to your Saturday shift. To help you plan well in advance, you'll be working a six-week rolling shift rotation. To support you with this, our comprehensive four-week office-based induction on Monday-Friday between 9am -5pm means you will spend time learning how to use our systems and deal with our customers. We'll make sure you're fully prepared to speak to customers once you've hit the required quality structure. After training you'll move to support our customers when they need us. We're open Monday to Friday 9am - 8pm and Saturdays 10am - 3pm. You have the option of a 35, 37.5 or 40 hour per week contract with shift patterns that can be completed over 5 days per week so there's flexibility built in. It's our call centre teams amazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer a competitive salary and benefits package, including: Salary from £24,024 rising depending on experience. Fantastic monthly bonus where you could earn around an additional £2000 per year! 31 days holiday including bank holidays. Discounts and cash back on hundreds of high-street shops Optional private healthcare plan (BUPA) Lots of great monthly incentives where you can win a range of prizes and rewards! Ongoing support and development from our in-house team Once you're fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance! If this sounds like you and you have got what it takes, come and join our rapidly expanding team! About Us: We are a contact centre-based business offering a range of financial services to a large number of blue-chip organisations - from complete outsource solutions to collections, recoveries and trace activity. We work on behalf of a number of banking, utility, telecoms and retail finance companies whose customers have fallen behind with their repayments. We then work with each individual customer to establish an affordable and sustainable repayment arrangement for the debt to support them to achieve financial health. In 2017 we became part of Cabot Credit Management, which in turn is part of Encore Capital Group. Wescot has over 1,200 employees across 4 UK based locations - Hull, Glasgow, Saltcoats and Telford, our vision is 'to be the industry-leading trusted provider', and we know the only way to achieve that is through our people. We are authorised and regulated by the UK Financial Conduct Authority. We are a member of the Credit Services Association and are proud to be at the forefront in helping to shape best practice standards for the industry. Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. At Wescot we're regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we're unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. CCAGLA
Millennium Gloucester Hotel London Kensington is seeking a Reservations Agent - Individual who will be responsible for handling all room reservation inquiries to the required standard, maintain accurate and complete records of all reservations, and to take every opportunity to maximize revenue potential for the hotel. The Reservations Agent Key Responsibilities will include: To answer all incoming Reservation inquiries, by telephone or fax, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings. To be fully knowledgeable in the operation, functionality and standards required in using the OPERA reservations system. To adhere to the Minimum Rate/Minimum Stay Selling strategies, as implemented by the IDEAL Yield Management System, whilst always attempting to gain the highest possible revenue advantage for the hotel. To input Reservations into the OPERA reservations systems, ensuring all details are accurate and complete in line with the agreed departmental standard. To give a polite and friendly response to all incoming telephone inquiries. To maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily. The Experience & Qualifications for Reservations Agent : Excellent attention to detail and accuracy. Excellent written/verbal communication and the ability to communicate across all levels of an organization. Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously. Ability to take the initiative and deal with unexpected situations and last minute changes. Ability to deal with sensitive and confidential data. The successful candidate will be: Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments Team worker Ability to work under pressure in a fast pace environment About the Hotel The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes walk to Gloucester Road Underground station, allowing convenient access around London. The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphreys Café & Bar, South West 7 and the Bombay Brasserie. The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests For you We offer a benefits package including: Social Events, Wellbeing and Team Activities Training and development Cash Health Plan cover option available Apprenticeship/Placement opportunities Career development and salary reviews Interest free Season Ticket Loan Scheme Uniform (Laundry / Dry Cleaning for Uniform) Meals Provided on Duty Length of Service related holiday scheme Eye Care Vouchers Employee Discounted Accommodation and F&B Life Assurance Recommend a Friend Scheme Subsidised Car Parking (if available) and many more. As well as real opportunities to develop and gain promotion within the industry. We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
Feb 01, 2024
Full time
Millennium Gloucester Hotel London Kensington is seeking a Reservations Agent - Individual who will be responsible for handling all room reservation inquiries to the required standard, maintain accurate and complete records of all reservations, and to take every opportunity to maximize revenue potential for the hotel. The Reservations Agent Key Responsibilities will include: To answer all incoming Reservation inquiries, by telephone or fax, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings. To be fully knowledgeable in the operation, functionality and standards required in using the OPERA reservations system. To adhere to the Minimum Rate/Minimum Stay Selling strategies, as implemented by the IDEAL Yield Management System, whilst always attempting to gain the highest possible revenue advantage for the hotel. To input Reservations into the OPERA reservations systems, ensuring all details are accurate and complete in line with the agreed departmental standard. To give a polite and friendly response to all incoming telephone inquiries. To maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily. The Experience & Qualifications for Reservations Agent : Excellent attention to detail and accuracy. Excellent written/verbal communication and the ability to communicate across all levels of an organization. Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously. Ability to take the initiative and deal with unexpected situations and last minute changes. Ability to deal with sensitive and confidential data. The successful candidate will be: Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments Team worker Ability to work under pressure in a fast pace environment About the Hotel The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes walk to Gloucester Road Underground station, allowing convenient access around London. The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphreys Café & Bar, South West 7 and the Bombay Brasserie. The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests For you We offer a benefits package including: Social Events, Wellbeing and Team Activities Training and development Cash Health Plan cover option available Apprenticeship/Placement opportunities Career development and salary reviews Interest free Season Ticket Loan Scheme Uniform (Laundry / Dry Cleaning for Uniform) Meals Provided on Duty Length of Service related holiday scheme Eye Care Vouchers Employee Discounted Accommodation and F&B Life Assurance Recommend a Friend Scheme Subsidised Car Parking (if available) and many more. As well as real opportunities to develop and gain promotion within the industry. We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
Job role: Property Manager Location: Covering a porfolio in Dartford and surrounding areas Hours: 35 hours per week Monday- Friday Salary: From £28,000 per annum plus an annual car allowance of £4,500 The job role As a property manager, you will contribute to our vision of being the UK's leading property manager by: Providing an exceptional Property Management and service to our customers; ensuring that our customer experience is engaging and frustration-free Working within our Four Pillar strategy to complete tasks that ensure the building is well maintained for the landlord and our customers so that we can demonstrate full compliance with our statutory obligations as appointed Property Manager. By demonstrating and living our values to be able to naturally gain new leads and to grow and move the business forward Main Responsibilities As a remote manager, you will be autonomous in managing your own diary. You will visit each property at regular intervals and will need to prioritise sites that require more of your time and attention. Arrange and facilitate regular meetings with key stakeholders within your portfolio, guiding and positively influencing decisions and disputes; encouraging open two way communication and information cascade. Manage and authorise all expenditure throughout the year, maintaining cash flow to prevent critical funding issues and ensuring value for money for customers and clients whilst reviewing service charge audited accounts and budgets. Liaise with the credit control function to ensure effective debt management of the portfolio, inclusive of initial collection of routine service charge arrears - we don't tend to do this much, collections manage this Ensure that all the property is managed in accordance with key Health and Safety legislation including but not limited to Fire Safety, Asbestos and Legionella / water hygiene control regulations acting as the 'Responsible 'Person for on-site Fire Safety regulation purposes Conduct comprehensive site inspections and visits of your portfolio ensuring portfolio KPI's are achieved throughout the year in line with Four Pillars strategy. Complete all Fire, Health and Safety risk assessment/site inspection follow up actions within the defined timescales and take ownership of any Enforcement action and respond accordingly without delay to the relevant authorities Ensure timely delivery of major works and remedial planned works are undertaken whilst managing contracts with affiliated external Contractors overseeing their performance and scope of work, to enable us to meet the needs and expectations of our customers Deliver professional and effective mobilisation and management of new schemes that are brought into FirstPort management Who are we? FirstPort is the UK's leading residential property service provider, caring for 330,000homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council's prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK's Top Employers by the Top Employers' Institute for the last five consecutive years. Why choose us? By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first. The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. We're committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse. What's next? To start your application for this role we will ask you to upload your CV and answer a few questions. Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager Job Type: Full-time Salary: From £28,800.00 per year Benefits: Company pension Health & wellbeing programme Referral programme Schedule: Monday to Friday Application question(s): Are you AIPRM qualified? Experience: Block Management: 1 year (required) Work Location: On the road Reference ID: 0000
Dec 05, 2023
Full time
Job role: Property Manager Location: Covering a porfolio in Dartford and surrounding areas Hours: 35 hours per week Monday- Friday Salary: From £28,000 per annum plus an annual car allowance of £4,500 The job role As a property manager, you will contribute to our vision of being the UK's leading property manager by: Providing an exceptional Property Management and service to our customers; ensuring that our customer experience is engaging and frustration-free Working within our Four Pillar strategy to complete tasks that ensure the building is well maintained for the landlord and our customers so that we can demonstrate full compliance with our statutory obligations as appointed Property Manager. By demonstrating and living our values to be able to naturally gain new leads and to grow and move the business forward Main Responsibilities As a remote manager, you will be autonomous in managing your own diary. You will visit each property at regular intervals and will need to prioritise sites that require more of your time and attention. Arrange and facilitate regular meetings with key stakeholders within your portfolio, guiding and positively influencing decisions and disputes; encouraging open two way communication and information cascade. Manage and authorise all expenditure throughout the year, maintaining cash flow to prevent critical funding issues and ensuring value for money for customers and clients whilst reviewing service charge audited accounts and budgets. Liaise with the credit control function to ensure effective debt management of the portfolio, inclusive of initial collection of routine service charge arrears - we don't tend to do this much, collections manage this Ensure that all the property is managed in accordance with key Health and Safety legislation including but not limited to Fire Safety, Asbestos and Legionella / water hygiene control regulations acting as the 'Responsible 'Person for on-site Fire Safety regulation purposes Conduct comprehensive site inspections and visits of your portfolio ensuring portfolio KPI's are achieved throughout the year in line with Four Pillars strategy. Complete all Fire, Health and Safety risk assessment/site inspection follow up actions within the defined timescales and take ownership of any Enforcement action and respond accordingly without delay to the relevant authorities Ensure timely delivery of major works and remedial planned works are undertaken whilst managing contracts with affiliated external Contractors overseeing their performance and scope of work, to enable us to meet the needs and expectations of our customers Deliver professional and effective mobilisation and management of new schemes that are brought into FirstPort management Who are we? FirstPort is the UK's leading residential property service provider, caring for 330,000homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council's prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK's Top Employers by the Top Employers' Institute for the last five consecutive years. Why choose us? By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first. The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. We're committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse. What's next? To start your application for this role we will ask you to upload your CV and answer a few questions. Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager Job Type: Full-time Salary: From £28,800.00 per year Benefits: Company pension Health & wellbeing programme Referral programme Schedule: Monday to Friday Application question(s): Are you AIPRM qualified? Experience: Block Management: 1 year (required) Work Location: On the road Reference ID: 0000
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at this company. Successful applicants will be required to complete background screening prior to commencement of employment. Overview BCMGlobal is a leading European independent loan and asset management service provider. We are part of Link Group, listed on the Australian Securities Exchange. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, BCMGlobal Mortgage Services Ltd has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics. The role of our Arrears Officer is to proactively manage residential mortgage accounts that are in arrears by ensuring collection and litigation activities are carried out in accordance with regulations. On a day to day basis you will communicate with customers primarily by receiving incoming and making outgoing calls to understand circumstances, take payments and discuss options to find the best outcome for the customer. You will analyse customer documentation including bank statements and income and expenditure forms to ascertain potential solutions for the customer and respond appropriately. Treating customers fairly is at the forefront of all customer contact and regular assessment and monitoring is completed to ensure the customer is treated in line with these principles and that any arrangement plans that are set up are appropriate and affordable. Key Accountabilities and Main Responsibilities Taking inbound and making outbound calls from customers in arrears Manage caseload of borrower accounts that range from Day 1 arrears through to litigation Ensure the Team service levels are met and be a contributor to that achievement Analysis of customer information to understand what the best outcome is for their circumstances Corresponding in writing to customers not available by telephone Liaising with third parties, solicitors and field agents to instruct activity in line with policies and procedures Ensure all standards are achieved in line with client expectations of quality, productivity and performance Contribute to identification of improvement opportunities be influential in the finding continuous improvement possibilities to enhance our service to our customers and clients Experience & Personal Attributes: Excellent communicator at all levels- both verbal and written Experience in using Microsoft Office packages Effective time management skills - to manage caseload to meet deadlines Reasoning and Mathematical skills - to calculate affordability and assess circumstances Attention to Detail - Recording of information must be accurate, factual, and professional Minimum of Grade C in GCSE Mathematics and English, or equivalent Previous experience within the Mortgage/Collections industry preferable but not essential. At BCMGlobal we believe our people are our most important asset. We offer excellent career progression opportunities, ongoing training and development. If you thrive in a fast-paced environment, want your talent to be recognised and rewarded and are looking for a new challenge then we would love to hear from you.
Dec 15, 2022
Full time
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at this company. Successful applicants will be required to complete background screening prior to commencement of employment. Overview BCMGlobal is a leading European independent loan and asset management service provider. We are part of Link Group, listed on the Australian Securities Exchange. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, BCMGlobal Mortgage Services Ltd has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics. The role of our Arrears Officer is to proactively manage residential mortgage accounts that are in arrears by ensuring collection and litigation activities are carried out in accordance with regulations. On a day to day basis you will communicate with customers primarily by receiving incoming and making outgoing calls to understand circumstances, take payments and discuss options to find the best outcome for the customer. You will analyse customer documentation including bank statements and income and expenditure forms to ascertain potential solutions for the customer and respond appropriately. Treating customers fairly is at the forefront of all customer contact and regular assessment and monitoring is completed to ensure the customer is treated in line with these principles and that any arrangement plans that are set up are appropriate and affordable. Key Accountabilities and Main Responsibilities Taking inbound and making outbound calls from customers in arrears Manage caseload of borrower accounts that range from Day 1 arrears through to litigation Ensure the Team service levels are met and be a contributor to that achievement Analysis of customer information to understand what the best outcome is for their circumstances Corresponding in writing to customers not available by telephone Liaising with third parties, solicitors and field agents to instruct activity in line with policies and procedures Ensure all standards are achieved in line with client expectations of quality, productivity and performance Contribute to identification of improvement opportunities be influential in the finding continuous improvement possibilities to enhance our service to our customers and clients Experience & Personal Attributes: Excellent communicator at all levels- both verbal and written Experience in using Microsoft Office packages Effective time management skills - to manage caseload to meet deadlines Reasoning and Mathematical skills - to calculate affordability and assess circumstances Attention to Detail - Recording of information must be accurate, factual, and professional Minimum of Grade C in GCSE Mathematics and English, or equivalent Previous experience within the Mortgage/Collections industry preferable but not essential. At BCMGlobal we believe our people are our most important asset. We offer excellent career progression opportunities, ongoing training and development. If you thrive in a fast-paced environment, want your talent to be recognised and rewarded and are looking for a new challenge then we would love to hear from you.
A great opportunity has arisen to work for this specialist Commercial Insurance Broker based in Maidstone in Kent as a Commercial Motor/Vehicle Insurance Claims Handler.They boast they are different to other brokers as they take the time to understand your industry, work practices and activities and then apply this to their insurance knowledge.Independent, specialising in many bespoke insurance schemes and products, enjoying a number of exclusive insurer relationships.They strive to provide the highest levels of service and expertise. JOB OBJECTIVE: To assist the claims team in achieving their targets in line with company objectives. SPECIFIC DUTIES AND RESPONSIBILITIES: You will advise and update clients on all relevant events and discussions during the claim ensuring complete customer happiness. You will regularly assess the status of claims with clients/insurers/recovery agents/solicitors and ensure that all parties are informed of progress or chased for updates as necessary. You will run claims efficiently and keep the system updated with all relevant information. You process all claim notifications, further advice and collections following our team' procedures. You will need to be someone with super administrative skills who will be task focused and wants to develop and cultivate their career Providing necessary reports to Account Executive's on claims history and other information prior to renewal etc. Updates insurers, informing them of any additional information acquired during the claims process. Ensure that claims statistics and placing department or insurers on risk, are accurate and produced in accordance to SLAs. You will be managing and maintaining the claims diary on OpenGi system as well as other databases REQUIREMENTS: • Technical and commercial Motor/Vehicle insurance knowledge• Claims experience (Commercial Vehicle - may consider strong Private Motor)• Confident telephone manner• Excellent communication skills• Organised and systematic approach to work• Good attention to detail• Self-starter and self-motivated in the working environment• Knowledge and understanding of OpenGi management operating system (desirable)Attractive basic salary plus excellent staff benefits in addition.
Dec 07, 2022
Full time
A great opportunity has arisen to work for this specialist Commercial Insurance Broker based in Maidstone in Kent as a Commercial Motor/Vehicle Insurance Claims Handler.They boast they are different to other brokers as they take the time to understand your industry, work practices and activities and then apply this to their insurance knowledge.Independent, specialising in many bespoke insurance schemes and products, enjoying a number of exclusive insurer relationships.They strive to provide the highest levels of service and expertise. JOB OBJECTIVE: To assist the claims team in achieving their targets in line with company objectives. SPECIFIC DUTIES AND RESPONSIBILITIES: You will advise and update clients on all relevant events and discussions during the claim ensuring complete customer happiness. You will regularly assess the status of claims with clients/insurers/recovery agents/solicitors and ensure that all parties are informed of progress or chased for updates as necessary. You will run claims efficiently and keep the system updated with all relevant information. You process all claim notifications, further advice and collections following our team' procedures. You will need to be someone with super administrative skills who will be task focused and wants to develop and cultivate their career Providing necessary reports to Account Executive's on claims history and other information prior to renewal etc. Updates insurers, informing them of any additional information acquired during the claims process. Ensure that claims statistics and placing department or insurers on risk, are accurate and produced in accordance to SLAs. You will be managing and maintaining the claims diary on OpenGi system as well as other databases REQUIREMENTS: • Technical and commercial Motor/Vehicle insurance knowledge• Claims experience (Commercial Vehicle - may consider strong Private Motor)• Confident telephone manner• Excellent communication skills• Organised and systematic approach to work• Good attention to detail• Self-starter and self-motivated in the working environment• Knowledge and understanding of OpenGi management operating system (desirable)Attractive basic salary plus excellent staff benefits in addition.
Collections Advisor \u00A39.99 Telford Your new company Hays are working with a rapidly growing business in Telford who are looking to appoint a Customer Services Agent within the business focusing on late payments. Your new role This role would involve: * Providing brilliant service to all customers. * Deliver an outstanding level of service via telephone and email to their expanding customer base, dealing effectively with queries, processing orders, taking payments, opening new customer accounts and updating Inhouse systems. This role would suit a candidate with experience in customer service either face to face or office based. Excellent communication skills and a passion for delivering quality customer service and building relationships. Full training will be given and the chance of career progression within the organisation is achievable. * Chasing late payments What you'll need to succeed The ideal candidate for this role will have experience in the following Customer Service Experience either face to face or office based Excellent communications skills Drive and determination to succeed Good personality with a passion for developing relationships. Excellent written and verbal communication skills Accuracy and attention to detail Can effectively pick up Inhouse systems Work as part of a close knit team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Dec 07, 2021
Full time
Collections Advisor \u00A39.99 Telford Your new company Hays are working with a rapidly growing business in Telford who are looking to appoint a Customer Services Agent within the business focusing on late payments. Your new role This role would involve: * Providing brilliant service to all customers. * Deliver an outstanding level of service via telephone and email to their expanding customer base, dealing effectively with queries, processing orders, taking payments, opening new customer accounts and updating Inhouse systems. This role would suit a candidate with experience in customer service either face to face or office based. Excellent communication skills and a passion for delivering quality customer service and building relationships. Full training will be given and the chance of career progression within the organisation is achievable. * Chasing late payments What you'll need to succeed The ideal candidate for this role will have experience in the following Customer Service Experience either face to face or office based Excellent communications skills Drive and determination to succeed Good personality with a passion for developing relationships. Excellent written and verbal communication skills Accuracy and attention to detail Can effectively pick up Inhouse systems Work as part of a close knit team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
DWR Cymru Cyfyngedig Welsh Water Plc
Cardiff, South Glamorgan
Welsh Water is the sixth largest of the ten regulated water and sewerage companies in England and Wales. Responsible for providing over three million people with a continuous, high quality supply of drinking water and for taking away, treating and properly disposing of the wastewater that is produced, we are fully committed to delivering best quality service at least possible cost.We're different from other water and energy companies. We don't have shareholders. This means that we're able to keep bills down; help more customers who are struggling to pay their bills; and also put every single penny we make straight back into maintaining and improving our services and protecting our environment - now, and for years to come. Who we are Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives. We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve. In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for. What you'll be responsible for Have you got a passion for problem solving? Are you committed to excellent customer service? Now more than ever resolving problems and getting the best resolution is so important. We are looking for the right kind of people to join our Revenue department and be part of our critical account resolution team. When you think about it, water is the most basic human need. So what we do at Welsh Water is incredibly important - we give three million customers safe, clean water, take away their dirty water and help protect our beautiful environment. Unfortunately, some of our customers don't pay their water bills on time. Every penny not collected can affect our ability to deliver that awesome service. As a debt agent you'll help remind the forgetful payers, assist those who cannot afford to pay and recover against those who can pay but choose not to. What you'll do: - Be the first touch points on arrears accounts requiring resolution. You'll handle inbound and outbound calls from customers needing your skills and support. - Listen, question and probe to devise the best strategy to resolve the arrears and help our customers. - Build rapport to understand our customers' needs, spot signs of vulnerability and negotiate the best way forward. - Collect cash and set payment plans. - Understand the important of language and tone and the power of empathy. - Educate our customers on the most appropriate messages for them such as social tariffs or the consequences of non-payment. - Use investigation skills to understand and resolve complicated accounts. Using in-house systems and external data to support intelligence-led collections strategies. - Demonstrate that 'one-touch' and right-first-time approach to resolve each account as quickly and appropriately as possible. Like the supply of water, account resolution is a great responsibility, so if you think you're made of the right stuff and want to be developed, grown and challenged, this role is for you.About you - Experience within a customer service role, or being able to demonstrate a good understanding of excellent customer service. - Enthusiastic about putting our customers first every day. - Initiative and problem solving, both to resolve customer queries in a timely manner and with accuracy, and make connections in data and information to assist in the tracing of debtors. - Good verbal and written communication skills. - Strong telephone, negotiation and questioning skills. - Good attention to detail and data accuracy. - Calm, empathetic, persistent and resilient. - Flexible, adapting to meet business needs. - Takes ownership and provides solutions. - Hard working and committed to achieving individual and team targets.Good to know We know we're a unique industry and there is so much to learn, which is why we'll induct you into a tailored training course to give you the knowledge you'll need. But it doesn't end there: at Welsh Water we are committed to growth in role, which is why we have specialist coaches on hand to develop you, to challenge you to always improve and try new approaches as an individual and part of a successful team. The successful candidate must be able to pass a credit and DBS check.Benefits As well as a market competitive salary and 25 days annual leave (pro rata), we offer a range of employee benefits including: - Variable pay schemes - Enhanced employer pension contributions - Reduction on gym memberships and high street shopping - Cycle to work scheme - Car-leasing scheme - Health CashBack scheme - An employee assistance programme for employees and their immediate family - And many, many more.. INDHP
Dec 03, 2021
Full time
Welsh Water is the sixth largest of the ten regulated water and sewerage companies in England and Wales. Responsible for providing over three million people with a continuous, high quality supply of drinking water and for taking away, treating and properly disposing of the wastewater that is produced, we are fully committed to delivering best quality service at least possible cost.We're different from other water and energy companies. We don't have shareholders. This means that we're able to keep bills down; help more customers who are struggling to pay their bills; and also put every single penny we make straight back into maintaining and improving our services and protecting our environment - now, and for years to come. Who we are Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives. We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve. In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for. What you'll be responsible for Have you got a passion for problem solving? Are you committed to excellent customer service? Now more than ever resolving problems and getting the best resolution is so important. We are looking for the right kind of people to join our Revenue department and be part of our critical account resolution team. When you think about it, water is the most basic human need. So what we do at Welsh Water is incredibly important - we give three million customers safe, clean water, take away their dirty water and help protect our beautiful environment. Unfortunately, some of our customers don't pay their water bills on time. Every penny not collected can affect our ability to deliver that awesome service. As a debt agent you'll help remind the forgetful payers, assist those who cannot afford to pay and recover against those who can pay but choose not to. What you'll do: - Be the first touch points on arrears accounts requiring resolution. You'll handle inbound and outbound calls from customers needing your skills and support. - Listen, question and probe to devise the best strategy to resolve the arrears and help our customers. - Build rapport to understand our customers' needs, spot signs of vulnerability and negotiate the best way forward. - Collect cash and set payment plans. - Understand the important of language and tone and the power of empathy. - Educate our customers on the most appropriate messages for them such as social tariffs or the consequences of non-payment. - Use investigation skills to understand and resolve complicated accounts. Using in-house systems and external data to support intelligence-led collections strategies. - Demonstrate that 'one-touch' and right-first-time approach to resolve each account as quickly and appropriately as possible. Like the supply of water, account resolution is a great responsibility, so if you think you're made of the right stuff and want to be developed, grown and challenged, this role is for you.About you - Experience within a customer service role, or being able to demonstrate a good understanding of excellent customer service. - Enthusiastic about putting our customers first every day. - Initiative and problem solving, both to resolve customer queries in a timely manner and with accuracy, and make connections in data and information to assist in the tracing of debtors. - Good verbal and written communication skills. - Strong telephone, negotiation and questioning skills. - Good attention to detail and data accuracy. - Calm, empathetic, persistent and resilient. - Flexible, adapting to meet business needs. - Takes ownership and provides solutions. - Hard working and committed to achieving individual and team targets.Good to know We know we're a unique industry and there is so much to learn, which is why we'll induct you into a tailored training course to give you the knowledge you'll need. But it doesn't end there: at Welsh Water we are committed to growth in role, which is why we have specialist coaches on hand to develop you, to challenge you to always improve and try new approaches as an individual and part of a successful team. The successful candidate must be able to pass a credit and DBS check.Benefits As well as a market competitive salary and 25 days annual leave (pro rata), we offer a range of employee benefits including: - Variable pay schemes - Enhanced employer pension contributions - Reduction on gym memberships and high street shopping - Cycle to work scheme - Car-leasing scheme - Health CashBack scheme - An employee assistance programme for employees and their immediate family - And many, many more.. INDHP
