One of our clients is looking for a Collections Advisor to join their team in Redhill. Your new company One of our clients in Redhill is looking for a collection advisor to join the team. Your new role To work within the Collections Department and be provided with their own portfolio of accounts for which they are responsible.Managing customer accounts to ensure arrears management complies with policies and procedures.Achieve targets and prepare monthly reports.Handle queries, resolve disputes, and negotiate settlements.Support the team, work autonomously, and ensure high performance. What you'll need to succeed Previous Credit Control/Collections or Customer Service experience. Proficient in Microsoft functions, especially Excel Conflict Management & Negotiation skills What you'll get in return In return, you will be offered healthcare, a competitive pension and salary, hybrid working and flexible hours when required. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Aug 17, 2025
Full time
One of our clients is looking for a Collections Advisor to join their team in Redhill. Your new company One of our clients in Redhill is looking for a collection advisor to join the team. Your new role To work within the Collections Department and be provided with their own portfolio of accounts for which they are responsible.Managing customer accounts to ensure arrears management complies with policies and procedures.Achieve targets and prepare monthly reports.Handle queries, resolve disputes, and negotiate settlements.Support the team, work autonomously, and ensure high performance. What you'll need to succeed Previous Credit Control/Collections or Customer Service experience. Proficient in Microsoft functions, especially Excel Conflict Management & Negotiation skills What you'll get in return In return, you will be offered healthcare, a competitive pension and salary, hybrid working and flexible hours when required. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Customer Advisor for a company based in London, W1F area . The position is ongoing with a possibility a permanent contract for suitable candidates. We are offering excellent opportunities to work within the Customer Service department for a medical company based in London. Our client offers ongoing work, with training and development in a fantastic up-to-date facility with excellent progression opportunities within the business. The purpose of the role is to: To work with the Customer Service team managing calls and emails from Customers, Clients and GP's. To ensure information is taken correctly and entered on to computer systems safely and securely. Duties will include : •Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients. •Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised. •To escalate to TM any concerns of outstanding orders where a prescription may not be received due to the GP declining to prescribe for a number of reasons. •To confidently challenge any push back from a surgery when stating prescriptions have already been issued, but we haven't received them. •To arrange collections of stock delivered where a prescription will not be issued. •To ensure prescriptions are being issued for the full product quantity and correct code as per the order raised. •To stop orders being delivered if surgery raises concerns that a prescription will not be issued. •To raise credits for orders where a prescription will not be issued, and a collection is not possible. •To contact patients if the GP is querying the order raised and they need further clarification. •To work well alongside patient advisors to be able to query why certain products or quantities have been added, to support in getting a prescription. •To be able to redeem when an NHS smartcard is available for them. The hours of work : 9.00am to 5.00pm Monday-Friday Benefits of working f or us: Weekly pay 28 days accrued holidays for the year Immediate starts Temp to Perm roles available Investment in training and development Progression opportunities within the business Pension contributions The rate of pay is: Starting salary of £14.10 ph Interested candidates can send their CV to Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.
Aug 15, 2025
Full time
Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Customer Advisor for a company based in London, W1F area . The position is ongoing with a possibility a permanent contract for suitable candidates. We are offering excellent opportunities to work within the Customer Service department for a medical company based in London. Our client offers ongoing work, with training and development in a fantastic up-to-date facility with excellent progression opportunities within the business. The purpose of the role is to: To work with the Customer Service team managing calls and emails from Customers, Clients and GP's. To ensure information is taken correctly and entered on to computer systems safely and securely. Duties will include : •Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients. •Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised. •To escalate to TM any concerns of outstanding orders where a prescription may not be received due to the GP declining to prescribe for a number of reasons. •To confidently challenge any push back from a surgery when stating prescriptions have already been issued, but we haven't received them. •To arrange collections of stock delivered where a prescription will not be issued. •To ensure prescriptions are being issued for the full product quantity and correct code as per the order raised. •To stop orders being delivered if surgery raises concerns that a prescription will not be issued. •To raise credits for orders where a prescription will not be issued, and a collection is not possible. •To contact patients if the GP is querying the order raised and they need further clarification. •To work well alongside patient advisors to be able to query why certain products or quantities have been added, to support in getting a prescription. •To be able to redeem when an NHS smartcard is available for them. The hours of work : 9.00am to 5.00pm Monday-Friday Benefits of working f or us: Weekly pay 28 days accrued holidays for the year Immediate starts Temp to Perm roles available Investment in training and development Progression opportunities within the business Pension contributions The rate of pay is: Starting salary of £14.10 ph Interested candidates can send their CV to Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.
Customer Service Advisor / Collections Advisor MUST HAVE FCA / Financial Services Experience Location: Milton Keynes (Hybrid Working) Salary: Competitive + Excellent Benefits Hours: Monday Friday, 8:30am 5:30pm (1 in 4 Saturdays, 9am 1pm) An exciting opportunity has arisen for a Collections Advisor to join a forward-thinking, high-growth business based in Milton Keynes. This dynamic organisation is reshaping the way customer support operates within consumer finance. With a strong emphasis on empathy, technology, and compliance, they re looking for someone who can confidently navigate challenging conversations and turn them into positive outcomes for both the business and the customer. The role: The successful candidate will be responsible for engaging with customers across multiple channels phone, SMS, email, and chat to resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether it s providing support to those facing financial difficulties or simply guiding customers through tailored repayment options, the Collections Advisor plays a key role in helping people get back on track. Key responsibilities include: Making outbound and receiving inbound calls to discuss and resolve overdue payments Communicating with customers through digital platforms such as SMS, email, and online chat Advising customers in financial difficulty with care and understanding, offering practical, FCA-compliant solutions Making informed decisions that balance customer circumstances with business requirements Maintaining a high standard of service and professionalism in every interaction Ensuring full adherence to internal policies and regulatory standards Supporting wider business teams where needed The ideal candidate will have: Previous experience in a collections, credit control, or similar customer service role A strong understanding of FCA regulations and Treating Customers Fairly principles Confidence in handling difficult conversations with empathy and resilience Excellent verbal and written communication skills Strong PC literacy, including Microsoft Office The ability to prioritise tasks, work under pressure, and maintain attention to detail A positive attitude, team spirit, and the drive to go above and beyond What s on offer: Competitive salary with genuine opportunities for progression Flexible hybrid working arrangements (split between home and office) Comprehensive benefits package including private healthcare and discounted gym memberships A collaborative and supportive culture that values innovation, inclusion, and development Regular training and a clear pathway to grow your career within financial services All applicants will be subject to basic criminal record and credit checks in line with UK government pre-employment screening standards. This is more than just a collections role it s a chance to be part of a business that values people, embraces innovation, and is on an exciting journey of growth. Apply now to be part of a team that s passionate about making a difference in people s lives.
Aug 15, 2025
Full time
Customer Service Advisor / Collections Advisor MUST HAVE FCA / Financial Services Experience Location: Milton Keynes (Hybrid Working) Salary: Competitive + Excellent Benefits Hours: Monday Friday, 8:30am 5:30pm (1 in 4 Saturdays, 9am 1pm) An exciting opportunity has arisen for a Collections Advisor to join a forward-thinking, high-growth business based in Milton Keynes. This dynamic organisation is reshaping the way customer support operates within consumer finance. With a strong emphasis on empathy, technology, and compliance, they re looking for someone who can confidently navigate challenging conversations and turn them into positive outcomes for both the business and the customer. The role: The successful candidate will be responsible for engaging with customers across multiple channels phone, SMS, email, and chat to resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether it s providing support to those facing financial difficulties or simply guiding customers through tailored repayment options, the Collections Advisor plays a key role in helping people get back on track. Key responsibilities include: Making outbound and receiving inbound calls to discuss and resolve overdue payments Communicating with customers through digital platforms such as SMS, email, and online chat Advising customers in financial difficulty with care and understanding, offering practical, FCA-compliant solutions Making informed decisions that balance customer circumstances with business requirements Maintaining a high standard of service and professionalism in every interaction Ensuring full adherence to internal policies and regulatory standards Supporting wider business teams where needed The ideal candidate will have: Previous experience in a collections, credit control, or similar customer service role A strong understanding of FCA regulations and Treating Customers Fairly principles Confidence in handling difficult conversations with empathy and resilience Excellent verbal and written communication skills Strong PC literacy, including Microsoft Office The ability to prioritise tasks, work under pressure, and maintain attention to detail A positive attitude, team spirit, and the drive to go above and beyond What s on offer: Competitive salary with genuine opportunities for progression Flexible hybrid working arrangements (split between home and office) Comprehensive benefits package including private healthcare and discounted gym memberships A collaborative and supportive culture that values innovation, inclusion, and development Regular training and a clear pathway to grow your career within financial services All applicants will be subject to basic criminal record and credit checks in line with UK government pre-employment screening standards. This is more than just a collections role it s a chance to be part of a business that values people, embraces innovation, and is on an exciting journey of growth. Apply now to be part of a team that s passionate about making a difference in people s lives.
Store Manager - London Selfridges STORE MANAGER - ZEGNA LONDON SELFRIDGES At Zegna the talents and passion of our people are the pillars of our success. Which is why we're looking for a Store Manager to lead the team contributing to our proud legacy and helping shape our vibrant future. What makes you, makes Zegna As a Zegna Store Manager you will be the business local expert and Brand Ambassador responsible for delivering the business strategy, promoting our casual luxury brand and achieving business objectives for the store. Acting as an entrepreneur, you will build the business inside and outside the store's four walls. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team. Main Responsibilities Business Development and Sales Management Translate store KPI's into action plans for the team. Provide clear, challenging goals and hold the team accountable. Ensure every team member develops and executes a daily/weekly/monthly sales strategy including client outreach, appointments (in-store, out-of-store and virtual) and consignments. Put in place retention actions through clientelling tools to increase sales in store and virtually. Ensure a standard and accurate application of best practices for selling and customer service; hold the team accountable for consistent execution. Align staff schedules with sales plans to ensure appropriate floor coverage. Interpret competitors' activity and market environment to propose new ideas for business development including the creation of a network of local business partners to act as Zegna Ambassadors and generate client referrals. Develop a deep personal connection with the store's top clients; develop customized strategies for growing the top spending customer segment. Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection. Monitor monthly CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the customer data collection through the appropriate tools. STORE MANAGER - ZEGNA LONDON SELFRIDGES At Zegna the talents and passion of our people are the pillars of our success. Which is why we're looking for a Store Manager to lead the team contributing to our proud legacy and helping shape our vibrant future. What makes you, makes Zegna As a Zegna Store Manager you will be the business local expert and Brand Ambassador responsible for delivering the business strategy, promoting our casual luxury brand and achieving business objectives for the store. Acting as an entrepreneur, you will build the business inside and outside the store's four walls. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team. Main Responsibilities Business Development and Sales Management Translate store KPI's into action plans for the team. Provide clear, challenging goals and hold the team accountable. Ensure every team member develops and executes a daily/weekly/monthly sales strategy including client outreach, appointments (in-store, out-of-store and virtual) and consignments. Put in place retention actions through clientelling tools to increase sales in store and virtually. Ensure a standard and accurate application of best practices for selling and customer service; hold the team accountable for consistent execution. Align staff schedules with sales plans to ensure appropriate floor coverage. Interpret competitors' activity and market environment to propose new ideas for business development including the creation of a network of local business partners to act as Zegna Ambassadors and generate client referrals. Customer Understanding & Engagement Develop a deep personal connection with the store's top clients; develop customized strategies for growing the top spending customer segment. Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection. Monitor monthly CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the customer data collection through the appropriate tools. Team Development and Team Spirit Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment. Embrace and promote change and transformation and actively inspire others to do the same. Attract and recruit the best profiles through networking and market scouting. Facilitate the on-boarding plan for every new employee. Define and assign clear objectives setting challenging goals and monitor individual performances. Identify talents and recognize and reward store best performers. Coach store team to develop competencies and support their growth; ensure training program deployment. Implement effective solution/resolution for all employees' relations issues in collaboration with HR and Retail Area Manager. Brand Presentation Partner with VM to identify and implement product placement strategies to maximize store sales. Partner with local Merchandising team providing effective feedback on products and collections and keeping up to date on stock situation, consolidation and transfers. Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage etc.) and store maintenance. Retail and Store Operations Assess, monitor and improve store's alteration standards through managing store customer advisors and tailors. Ensure the store team adheres to guidelines policies and procedures in all areas of operational activity. Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer service. Requirements Proven Luxury backgrounds is a must Extended Team Leadership experience In Store Business development acumen managing large volumes Intimate local luxury market understanding Fluent in English,proficiency in a second language strongly preferred What makes you, makes our legacy Ermenegildo Zegna Groupis founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand. Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna. Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna. VIEW OPEN POSITIONS
Aug 14, 2025
Full time
Store Manager - London Selfridges STORE MANAGER - ZEGNA LONDON SELFRIDGES At Zegna the talents and passion of our people are the pillars of our success. Which is why we're looking for a Store Manager to lead the team contributing to our proud legacy and helping shape our vibrant future. What makes you, makes Zegna As a Zegna Store Manager you will be the business local expert and Brand Ambassador responsible for delivering the business strategy, promoting our casual luxury brand and achieving business objectives for the store. Acting as an entrepreneur, you will build the business inside and outside the store's four walls. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team. Main Responsibilities Business Development and Sales Management Translate store KPI's into action plans for the team. Provide clear, challenging goals and hold the team accountable. Ensure every team member develops and executes a daily/weekly/monthly sales strategy including client outreach, appointments (in-store, out-of-store and virtual) and consignments. Put in place retention actions through clientelling tools to increase sales in store and virtually. Ensure a standard and accurate application of best practices for selling and customer service; hold the team accountable for consistent execution. Align staff schedules with sales plans to ensure appropriate floor coverage. Interpret competitors' activity and market environment to propose new ideas for business development including the creation of a network of local business partners to act as Zegna Ambassadors and generate client referrals. Develop a deep personal connection with the store's top clients; develop customized strategies for growing the top spending customer segment. Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection. Monitor monthly CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the customer data collection through the appropriate tools. STORE MANAGER - ZEGNA LONDON SELFRIDGES At Zegna the talents and passion of our people are the pillars of our success. Which is why we're looking for a Store Manager to lead the team contributing to our proud legacy and helping shape our vibrant future. What makes you, makes Zegna As a Zegna Store Manager you will be the business local expert and Brand Ambassador responsible for delivering the business strategy, promoting our casual luxury brand and achieving business objectives for the store. Acting as an entrepreneur, you will build the business inside and outside the store's four walls. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team. Main Responsibilities Business Development and Sales Management Translate store KPI's into action plans for the team. Provide clear, challenging goals and hold the team accountable. Ensure every team member develops and executes a daily/weekly/monthly sales strategy including client outreach, appointments (in-store, out-of-store and virtual) and consignments. Put in place retention actions through clientelling tools to increase sales in store and virtually. Ensure a standard and accurate application of best practices for selling and customer service; hold the team accountable for consistent execution. Align staff schedules with sales plans to ensure appropriate floor coverage. Interpret competitors' activity and market environment to propose new ideas for business development including the creation of a network of local business partners to act as Zegna Ambassadors and generate client referrals. Customer Understanding & Engagement Develop a deep personal connection with the store's top clients; develop customized strategies for growing the top spending customer segment. Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection. Monitor monthly CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the customer data collection through the appropriate tools. Team Development and Team Spirit Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment. Embrace and promote change and transformation and actively inspire others to do the same. Attract and recruit the best profiles through networking and market scouting. Facilitate the on-boarding plan for every new employee. Define and assign clear objectives setting challenging goals and monitor individual performances. Identify talents and recognize and reward store best performers. Coach store team to develop competencies and support their growth; ensure training program deployment. Implement effective solution/resolution for all employees' relations issues in collaboration with HR and Retail Area Manager. Brand Presentation Partner with VM to identify and implement product placement strategies to maximize store sales. Partner with local Merchandising team providing effective feedback on products and collections and keeping up to date on stock situation, consolidation and transfers. Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage etc.) and store maintenance. Retail and Store Operations Assess, monitor and improve store's alteration standards through managing store customer advisors and tailors. Ensure the store team adheres to guidelines policies and procedures in all areas of operational activity. Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer service. Requirements Proven Luxury backgrounds is a must Extended Team Leadership experience In Store Business development acumen managing large volumes Intimate local luxury market understanding Fluent in English,proficiency in a second language strongly preferred What makes you, makes our legacy Ermenegildo Zegna Groupis founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand. Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna. Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna. VIEW OPEN POSITIONS
Records Specialist - Early Modern Parliament page is loaded Records Specialist - Early Modern Parliament Apply locations Kew time type Full time posted on Posted Yesterday job requisition id JR200623 As the living, growing home of our national story, The National Archives is already a special place to work. We're an institution nearly 200 years old with a collection spanning 1,000 years of history. But it's where we go next that makes things really interesting . In our strategic vision: Archives for Everyone, we set ourselves the challenge of becoming the 21st Century national archive - a different kind of cultural and heritage institution: Inclusive, Entrepreneurial, Disruptive. We won't become this overnight. It will take time, focus, effort and daring. That's where you come in. Because we can't do this without you. Job Overview Salary: £33,000 - £37,000 per annum Contract type: Permanent Band: E / Higher Executive Officer Closing date: Sunday 31st August 2025 at midnight Are you passionate about archives and the stories they tell? The National Archives is looking to recruit Records Specialist to join our Collections Expertise & Engagement department, where we use our expert knowledge to inspire audiences and make them think differently about archives. In this role, you will focus on records relating to early modern Parliament and parliamentary business. These include the records from the Parliamentary Archives, which are currently being relocated from the Palace of Westminster to The National Archives at Kew. You will be expected to develop a deep understanding of these collections, including both official records and private papers, and to appreciate how they complement and differ from The National Archives' own collection. Your work will involve advising a wide range of audiences - from the general public to academics and government departments - on how to access and interpret these records. You will collaborate across teams to deliver public engagement programmes, academic research and corporate activities. You will also collaborate with colleagues at the Houses of Parliament, contributing to events and exhibitions at Westminster. This is a dynamic role that blends research and public engagement; you will also be expected to contribute to our day-to-day public advisory service, dealing with enquiries from the public at Kew and online. We are looking for someone with a higher degree in a relevant field or equivalent experience, and a strong knowledge of parliamentary records pre-1782. You should have an active research profile, excellent communication skills, and a proven ability to engage both specialist and non-specialist audiences. A collaborative mindset is essential. This role is based at our Kew site, with flexibility for some home working. You will also need to travel regularly to the Palace of Westminster and be available for occasional evening events. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. If you are ready to help shape how the public engages with the history of Parliament, we would love to hear from you. Application Process: • Interview: Interviews will be held on-site and will include a presentation • Personal Statement: We ask all applicants to upload their CV and a personal statement, not exceeding 1200 words. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Selection for interview will be based on the 'essential' requirements in the job description below, so please ensure that your statement demonstrates in detail how you meet these requirements. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Please note: anonymised recruitment is standard for roles across the Civil Service. However, due to the nature of this role and the information required in the selection process, please disregard any requests to anonymise your application. We are unable to offer sponsorship for this role. Job Description Job Purpose In the Collections Expertise & Engagement (CEE) department, we are passionate about using our deep knowledge of our collections to inspire audiences and make them think differently about archives. The Records Specialist (Early Modern Parliament) will be part of the team that provides expert knowledge of The National Archives' records, advising a diverse audience made up of public, students, academics and the wider archive and government sectors. The postholder will grow and share their expert knowledge of records relating to Parliament and parliamentary business before 1782. This includes the full range of records from that period found in the Parliamentary Archives collections which are currently being relocated from the Palace of Westminster to The National Archives at Kew. A key element of this role will be to help us to integrate intellectually the collections of government and parliament. The post holder will be expected to have a broad understanding of the synergies and differences between the records from The National Archives collection and the records from the Parliamentary Archives collection, as well as an understanding of the early modern private papers and iconic records held within the Parliamentary Archives collection. The post holder will use their expert knowledge to contribute to our advisory service, giving research advice to our various audiences and sharing knowledge and expertise internally and externally. Through collaboration with colleagues across the organisation they will develop and deliver our public engagement, education, and academic programmes, and contribute to corporate initiatives and activities. The post holder will also co-lead on collaborations with teams based at the Houses of Parliament to deliver initiatives at the Palace of Westminster such as VIP events, document displays, and exhibitions. Their work will include using the records to surface diverse voices and histories from within the archive for audiences of all kinds. They will produce high-quality research into the records within their remit and use this research both for academic outputs and for public engagement. Over time, and with appropriate skills development, they will be expected to contribute to formal research projects and collaborations which enhance The National Archives' status as an Independent Research Organisation. This includes engaging with developments in digital archiving and digital humanities research methods to promote and develop their specialist area. The post holder will also be expected to develop a general knowledge of The National Archives' records and use this knowledge to contribute broadly to our day-to-day public advisory service, on site and online. Role and Responsibilities Collections and engagement To maintain and deepen specialist knowledge of records relating to Parliament and parliamentary business in the early modern period, including the records that form the Parliamentary Archives collection. To improve and share knowledge of your specialist area through the creation and delivery of multiple outputs including innovative research guidance, talks, and training aimed at multiple and diverse audiences including the general public, academics and staff. To work with colleagues in public engagement roles to develop and deliver inspiring public programmes, including ways for non-research audiences to experience our collections. To participate in the delivery of Collections Expertise and Engagement's public information services onsite and online through a variety of channels, and proactively work with colleagues to develop and improve these channels. To develop and lead cataloguing and access improvement projects for records in your specialist area, where possible securing external resources (for example volunteers) to deliver the project work. To contribute knowledge and expertise internally as required (e.g. input to digitisation projects, commercial product delivery, service delivery enhancements, press events and media interviews, VIP tours, educational products). Education, research and academic engagement To engage with the academic and research sectors, promoting our collections and enhancing our reputation for high-quality research within your specialist area, through contributions at academic events and to publications, reusing these research outputs for public engagement where possible. Working with colleagues, to develop academic research projects, including collaborations with external partners, identifying and securing external funding and managing our involvement, including supervising doctoral students as appropriate. Government and parliamentary engagement To work with colleagues based at Parliament to develop and deliver joint initiatives, including events, displays and exhibitions taking place at the Palace of Westminster. . click apply for full job details
Aug 14, 2025
Full time
Records Specialist - Early Modern Parliament page is loaded Records Specialist - Early Modern Parliament Apply locations Kew time type Full time posted on Posted Yesterday job requisition id JR200623 As the living, growing home of our national story, The National Archives is already a special place to work. We're an institution nearly 200 years old with a collection spanning 1,000 years of history. But it's where we go next that makes things really interesting . In our strategic vision: Archives for Everyone, we set ourselves the challenge of becoming the 21st Century national archive - a different kind of cultural and heritage institution: Inclusive, Entrepreneurial, Disruptive. We won't become this overnight. It will take time, focus, effort and daring. That's where you come in. Because we can't do this without you. Job Overview Salary: £33,000 - £37,000 per annum Contract type: Permanent Band: E / Higher Executive Officer Closing date: Sunday 31st August 2025 at midnight Are you passionate about archives and the stories they tell? The National Archives is looking to recruit Records Specialist to join our Collections Expertise & Engagement department, where we use our expert knowledge to inspire audiences and make them think differently about archives. In this role, you will focus on records relating to early modern Parliament and parliamentary business. These include the records from the Parliamentary Archives, which are currently being relocated from the Palace of Westminster to The National Archives at Kew. You will be expected to develop a deep understanding of these collections, including both official records and private papers, and to appreciate how they complement and differ from The National Archives' own collection. Your work will involve advising a wide range of audiences - from the general public to academics and government departments - on how to access and interpret these records. You will collaborate across teams to deliver public engagement programmes, academic research and corporate activities. You will also collaborate with colleagues at the Houses of Parliament, contributing to events and exhibitions at Westminster. This is a dynamic role that blends research and public engagement; you will also be expected to contribute to our day-to-day public advisory service, dealing with enquiries from the public at Kew and online. We are looking for someone with a higher degree in a relevant field or equivalent experience, and a strong knowledge of parliamentary records pre-1782. You should have an active research profile, excellent communication skills, and a proven ability to engage both specialist and non-specialist audiences. A collaborative mindset is essential. This role is based at our Kew site, with flexibility for some home working. You will also need to travel regularly to the Palace of Westminster and be available for occasional evening events. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. If you are ready to help shape how the public engages with the history of Parliament, we would love to hear from you. Application Process: • Interview: Interviews will be held on-site and will include a presentation • Personal Statement: We ask all applicants to upload their CV and a personal statement, not exceeding 1200 words. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Selection for interview will be based on the 'essential' requirements in the job description below, so please ensure that your statement demonstrates in detail how you meet these requirements. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Please note: anonymised recruitment is standard for roles across the Civil Service. However, due to the nature of this role and the information required in the selection process, please disregard any requests to anonymise your application. We are unable to offer sponsorship for this role. Job Description Job Purpose In the Collections Expertise & Engagement (CEE) department, we are passionate about using our deep knowledge of our collections to inspire audiences and make them think differently about archives. The Records Specialist (Early Modern Parliament) will be part of the team that provides expert knowledge of The National Archives' records, advising a diverse audience made up of public, students, academics and the wider archive and government sectors. The postholder will grow and share their expert knowledge of records relating to Parliament and parliamentary business before 1782. This includes the full range of records from that period found in the Parliamentary Archives collections which are currently being relocated from the Palace of Westminster to The National Archives at Kew. A key element of this role will be to help us to integrate intellectually the collections of government and parliament. The post holder will be expected to have a broad understanding of the synergies and differences between the records from The National Archives collection and the records from the Parliamentary Archives collection, as well as an understanding of the early modern private papers and iconic records held within the Parliamentary Archives collection. The post holder will use their expert knowledge to contribute to our advisory service, giving research advice to our various audiences and sharing knowledge and expertise internally and externally. Through collaboration with colleagues across the organisation they will develop and deliver our public engagement, education, and academic programmes, and contribute to corporate initiatives and activities. The post holder will also co-lead on collaborations with teams based at the Houses of Parliament to deliver initiatives at the Palace of Westminster such as VIP events, document displays, and exhibitions. Their work will include using the records to surface diverse voices and histories from within the archive for audiences of all kinds. They will produce high-quality research into the records within their remit and use this research both for academic outputs and for public engagement. Over time, and with appropriate skills development, they will be expected to contribute to formal research projects and collaborations which enhance The National Archives' status as an Independent Research Organisation. This includes engaging with developments in digital archiving and digital humanities research methods to promote and develop their specialist area. The post holder will also be expected to develop a general knowledge of The National Archives' records and use this knowledge to contribute broadly to our day-to-day public advisory service, on site and online. Role and Responsibilities Collections and engagement To maintain and deepen specialist knowledge of records relating to Parliament and parliamentary business in the early modern period, including the records that form the Parliamentary Archives collection. To improve and share knowledge of your specialist area through the creation and delivery of multiple outputs including innovative research guidance, talks, and training aimed at multiple and diverse audiences including the general public, academics and staff. To work with colleagues in public engagement roles to develop and deliver inspiring public programmes, including ways for non-research audiences to experience our collections. To participate in the delivery of Collections Expertise and Engagement's public information services onsite and online through a variety of channels, and proactively work with colleagues to develop and improve these channels. To develop and lead cataloguing and access improvement projects for records in your specialist area, where possible securing external resources (for example volunteers) to deliver the project work. To contribute knowledge and expertise internally as required (e.g. input to digitisation projects, commercial product delivery, service delivery enhancements, press events and media interviews, VIP tours, educational products). Education, research and academic engagement To engage with the academic and research sectors, promoting our collections and enhancing our reputation for high-quality research within your specialist area, through contributions at academic events and to publications, reusing these research outputs for public engagement where possible. Working with colleagues, to develop academic research projects, including collaborations with external partners, identifying and securing external funding and managing our involvement, including supervising doctoral students as appropriate. Government and parliamentary engagement To work with colleagues based at Parliament to develop and deliver joint initiatives, including events, displays and exhibitions taking place at the Palace of Westminster. . click apply for full job details
Property Manager Estates and Capital Projects Department Full-time Permanent £49,829 annum Application deadline: 12:00 PM(midday) on 1 September 2025 About the role: Join the British Museum in this unique new role supporting a new programme of masterplan and critical projects while supporting the museum to around 6 million visitors annually. This is a crucial role, involving working closely with senior stakeholders, supply-chain partners, and the support teams across the museum. To manage the property management function for the British Museum estate including sourcing of specialist advisory services and the development of property management services for a range of stakeholders. The role holder will be required to develop services to establish a system of monitoring and reporting on the Museum's Real Estate and making recommendations for acquisitions and disposals. You will be responsible for monitoring and reducing energy consumption across the British Museum Estate and will play a key role in supporting the Museum's Sustainability Strategy. The role holder will lead on the review and implementation of statutory compliance obligations relating to environmental management and energy compliance. You will be the key contact for all matters relating to property and energy, providing advice to internal stakeholders and acting as the liaison for occupier/owner (Tenant/Landlord) matters. Key areas of responsibility: Develop property management services and lead on the development of long-term strategies relating to property management including compliance, marketing and professional advisory services to support the function. Provide progress reports on leasing activities and detailed technical report(s) on the Museum's property portfolio and to be the key contact for all day-to-day matters relating to and acting as the liaison for Tenant and Landlord matters. Undertaking regular compliance audits on behalf of the Museum to include but not limited to Landlord inspections, vacant property Inspections, tenant compliance. Work with Facilities Management and Workplace Services, Design and Space, and Capital Development sections to develop a real estate strategy to increase return on investment, minimizing risk and loss and generating income from leased properties. Working with the Contracts and Commercial Manager and external consultants to prepare risk analysis, financial reports and investment management reports. Manager and monitor the Museum's energy consumption (gas and electric) and water consumption, working closely with the Contracts and Commercial Manager to monitor utility spend. Actively track trends and benchmark to investigate energy use with poor performing buildings, making recommendations to reduce demand or consumption. Monitor environmental and energy legislation ensuring the Museum is always compliant and recommend opportunities for the Museum with government or sector schemes. Oversee utility supplier performance and challenge utility bills to ensure they are accurate and provide value for money. Work with the Facilities Managers/Technical Services Managers to monitor the effectiveness of the FM Contractors Sustainability Plan and management of energy and water at site level. Advise on and support the implementation of solutions in the delivery of services to reduce consumption. Support the Museum's master planning relating to energy management and decarbonisation strategies, leading on advice relating to the existing estate capabilities and opportunities for asset and maintenance management. Occasional working at other locations of the Museum Estate in Bloomsbury, East London, Reading and Wiltshire. About you: You will have excellent management skills, maintaining oversight of the properties, budgets, several professionals. Working on highly technical projects, you will have a keen knowledge of legislative requirements for buildings, Building Information Management, and ideally have an understanding of building conservation. You will have strong experience of client-side Property Management of high profile, public facing Capital Projects in a leading public institution or similar large organisation. You will work well in an environment which is susceptible to changes. Working in a fast-paced environment, you will ensure that deadlines are met. As a managerial role, you will have had prior experience managing teams and projects. About the British Museum: Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists Dürer, Michelangelo and Rembrandt. You can view a selection of our impressive collection of prints and drawings in ourvirtual gallery . The Museum offers a competitive benefits package including: Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays. Membership of the civil service defined benefit pension scheme (find outhere what benefits a civil service pension provides). Free entry to a wide range of museums and exhibitions Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections. Interest-free travel, bicycle, and rental deposit loans Professional and personal development opportunities Employee Assistance Programme Discounts on food and gift shop purchases For more information about this role, please see the job description. If you have any additional needs that we should be aware of to support you with your application, please provide details to . The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills, and experience. We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Aug 14, 2025
Full time
Property Manager Estates and Capital Projects Department Full-time Permanent £49,829 annum Application deadline: 12:00 PM(midday) on 1 September 2025 About the role: Join the British Museum in this unique new role supporting a new programme of masterplan and critical projects while supporting the museum to around 6 million visitors annually. This is a crucial role, involving working closely with senior stakeholders, supply-chain partners, and the support teams across the museum. To manage the property management function for the British Museum estate including sourcing of specialist advisory services and the development of property management services for a range of stakeholders. The role holder will be required to develop services to establish a system of monitoring and reporting on the Museum's Real Estate and making recommendations for acquisitions and disposals. You will be responsible for monitoring and reducing energy consumption across the British Museum Estate and will play a key role in supporting the Museum's Sustainability Strategy. The role holder will lead on the review and implementation of statutory compliance obligations relating to environmental management and energy compliance. You will be the key contact for all matters relating to property and energy, providing advice to internal stakeholders and acting as the liaison for occupier/owner (Tenant/Landlord) matters. Key areas of responsibility: Develop property management services and lead on the development of long-term strategies relating to property management including compliance, marketing and professional advisory services to support the function. Provide progress reports on leasing activities and detailed technical report(s) on the Museum's property portfolio and to be the key contact for all day-to-day matters relating to and acting as the liaison for Tenant and Landlord matters. Undertaking regular compliance audits on behalf of the Museum to include but not limited to Landlord inspections, vacant property Inspections, tenant compliance. Work with Facilities Management and Workplace Services, Design and Space, and Capital Development sections to develop a real estate strategy to increase return on investment, minimizing risk and loss and generating income from leased properties. Working with the Contracts and Commercial Manager and external consultants to prepare risk analysis, financial reports and investment management reports. Manager and monitor the Museum's energy consumption (gas and electric) and water consumption, working closely with the Contracts and Commercial Manager to monitor utility spend. Actively track trends and benchmark to investigate energy use with poor performing buildings, making recommendations to reduce demand or consumption. Monitor environmental and energy legislation ensuring the Museum is always compliant and recommend opportunities for the Museum with government or sector schemes. Oversee utility supplier performance and challenge utility bills to ensure they are accurate and provide value for money. Work with the Facilities Managers/Technical Services Managers to monitor the effectiveness of the FM Contractors Sustainability Plan and management of energy and water at site level. Advise on and support the implementation of solutions in the delivery of services to reduce consumption. Support the Museum's master planning relating to energy management and decarbonisation strategies, leading on advice relating to the existing estate capabilities and opportunities for asset and maintenance management. Occasional working at other locations of the Museum Estate in Bloomsbury, East London, Reading and Wiltshire. About you: You will have excellent management skills, maintaining oversight of the properties, budgets, several professionals. Working on highly technical projects, you will have a keen knowledge of legislative requirements for buildings, Building Information Management, and ideally have an understanding of building conservation. You will have strong experience of client-side Property Management of high profile, public facing Capital Projects in a leading public institution or similar large organisation. You will work well in an environment which is susceptible to changes. Working in a fast-paced environment, you will ensure that deadlines are met. As a managerial role, you will have had prior experience managing teams and projects. About the British Museum: Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists Dürer, Michelangelo and Rembrandt. You can view a selection of our impressive collection of prints and drawings in ourvirtual gallery . The Museum offers a competitive benefits package including: Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays. Membership of the civil service defined benefit pension scheme (find outhere what benefits a civil service pension provides). Free entry to a wide range of museums and exhibitions Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections. Interest-free travel, bicycle, and rental deposit loans Professional and personal development opportunities Employee Assistance Programme Discounts on food and gift shop purchases For more information about this role, please see the job description. If you have any additional needs that we should be aware of to support you with your application, please provide details to . The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills, and experience. We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Bergère. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service: Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. Ensure that core information systems and services are delivered reliably and to expected standards. Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security: Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People: Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement: Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation: Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance: Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer. The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: Expertise in and successful experience of systems with knowledge of technologies. A track record in financial and project management within IT. Demonstrable experience in strategic planning. Expertise in the analysis and development of IT processes and change management. Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. Recent experience in securing contracts within a Procurement process. Proven experience in leading and managing a team. Recent experience of implementing a Cyber Security strategy. Previous experience in managing effective relationships at a senior level and with external stakeholders. Ability to delegate tasks whilst maintaining high quality. High level of analytical skills. Highly developed and demonstrable communication and presentation skills. Ability to work under pressure and meet strict deadlines. Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. . click apply for full job details
Aug 14, 2025
Full time
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Bergère. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service: Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. Ensure that core information systems and services are delivered reliably and to expected standards. Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security: Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People: Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement: Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation: Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance: Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer. The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: Expertise in and successful experience of systems with knowledge of technologies. A track record in financial and project management within IT. Demonstrable experience in strategic planning. Expertise in the analysis and development of IT processes and change management. Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. Recent experience in securing contracts within a Procurement process. Proven experience in leading and managing a team. Recent experience of implementing a Cyber Security strategy. Previous experience in managing effective relationships at a senior level and with external stakeholders. Ability to delegate tasks whilst maintaining high quality. High level of analytical skills. Highly developed and demonstrable communication and presentation skills. Ability to work under pressure and meet strict deadlines. Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. . click apply for full job details
Alexander Mae (Bristol) Ltd
Basingstoke, Hampshire
The Company: A company that truly value their staff and believe that the people they employ are the reason for their success! It is a fun, open plan environment that is based in Basingstoke, a company who are focused on service delivery and service excellence. The Job: On behalf of our client we are seeking an experienced Collections Advisor on a temporary basis until the end of 2025 click apply for full job details
Aug 13, 2025
Seasonal
The Company: A company that truly value their staff and believe that the people they employ are the reason for their success! It is a fun, open plan environment that is based in Basingstoke, a company who are focused on service delivery and service excellence. The Job: On behalf of our client we are seeking an experienced Collections Advisor on a temporary basis until the end of 2025 click apply for full job details
Step Into a Career-Defining Role with One of Fintech's Rising Stars Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? At Debt Register , we're not just transforming the way global businesses recover payments - we're redefining what client success looks like. Join a high-impact, award-winning team, work with top-tier brands, and take your career to new heights with a game-changing SaaS platform already making waves across the UK, Europe, and North America. The Role at a Glance: Senior Customer Success Manager Epsom, Surrey HQ Based c2day / 3days per week working from home Up to £90,000 Base (Up to £115,000 OTE) Plus Benefits and potential progression to Head of Customer Success Full time, Permanent - Requires flexibility to work 30-50% of weekly time during US hours Awards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: Background in Customer Success for a SaaS or tech. Proven track record managing enterprise B2B client relationships. Experienced using Hubspot and Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Senior Customer Success Manager Role: We're on the lookout for a high-performing Senior Customer Success Manager to build, support, and grow strong relationships with our enterprise clients across North America, the UK, and Europe. This is your chance to work at a global level - as you partner directly with senior finance and credit executives and report to our US-based Chief Revenue Officer. This isn't just a support role - it's a strategic, commercially driven position where you'll own the entire customer journey: from onboarding and adoption to engagement, retention, and expansion. You'll play a key role in driving growth and delivering measurable impact. You'll thrive here if you: •Love building long-term client relationships rooted in trust and results •Are energised by working cross-functionally and influencing decision-makers •Have the flexibility to align your schedule with EST and PST time zones (we work smart to stay connected) What You'll Own: •Manage and grow relationships with enterprise US clients as their trusted advisor and main point of contact. •Lead onboarding, training, and implementation that drives adoption and long-term value. •Monitor client health, spot risks early, and deliver measurable results through strategic Success Plans. •Partner with Sales to drive renewals and uncover smart expansion opportunities. •Mentor team members, sharing best practices and fostering a culture of growth. •Log key insights in HubSpot to keep the team aligned and data-driven. •Build strong relationships with senior finance and credit stakeholders, influencing at the highest level. •Champion client feedback to shape the roadmap and improve the product. What You Bring: •6+ years in Customer Success within fast-paced SaaS or tech environments •Proven experience managing enterprise B2B accounts, with strong retention and growth results •Commercially minded, with a knack for spotting opportunities and driving revenue •Confident communicator, able to influence senior stakeholders and articulate value clearly •Proactive, adaptable, and comfortable flexing your schedule to support US clients when needed •Thrive in high-growth settings and bring a problem-solving, builder's mindset Bonus points for: experience in credit management, AR, fintech, or collections - and hands-on time with HubSpot and Ready to take the lead and shape the future of Customer Success in fintech? If you're driven by impact, trusted by clients, and motivated by growth - this is your moment. Apply now and step into a senior role with fast-track progression, global reach, and the autonomy to make a real difference. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. Apply for this Job Full Name: Email: Phone Number: Upload a CV: Cover Note: OR upload your Cover Note: Other Attachments (e.g. design portfolio) Attachments 20Mb max size total (combined) We take your privacy seriously and will only use your personal information to administer your application. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Aug 13, 2025
Full time
Step Into a Career-Defining Role with One of Fintech's Rising Stars Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? At Debt Register , we're not just transforming the way global businesses recover payments - we're redefining what client success looks like. Join a high-impact, award-winning team, work with top-tier brands, and take your career to new heights with a game-changing SaaS platform already making waves across the UK, Europe, and North America. The Role at a Glance: Senior Customer Success Manager Epsom, Surrey HQ Based c2day / 3days per week working from home Up to £90,000 Base (Up to £115,000 OTE) Plus Benefits and potential progression to Head of Customer Success Full time, Permanent - Requires flexibility to work 30-50% of weekly time during US hours Awards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: Background in Customer Success for a SaaS or tech. Proven track record managing enterprise B2B client relationships. Experienced using Hubspot and Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Senior Customer Success Manager Role: We're on the lookout for a high-performing Senior Customer Success Manager to build, support, and grow strong relationships with our enterprise clients across North America, the UK, and Europe. This is your chance to work at a global level - as you partner directly with senior finance and credit executives and report to our US-based Chief Revenue Officer. This isn't just a support role - it's a strategic, commercially driven position where you'll own the entire customer journey: from onboarding and adoption to engagement, retention, and expansion. You'll play a key role in driving growth and delivering measurable impact. You'll thrive here if you: •Love building long-term client relationships rooted in trust and results •Are energised by working cross-functionally and influencing decision-makers •Have the flexibility to align your schedule with EST and PST time zones (we work smart to stay connected) What You'll Own: •Manage and grow relationships with enterprise US clients as their trusted advisor and main point of contact. •Lead onboarding, training, and implementation that drives adoption and long-term value. •Monitor client health, spot risks early, and deliver measurable results through strategic Success Plans. •Partner with Sales to drive renewals and uncover smart expansion opportunities. •Mentor team members, sharing best practices and fostering a culture of growth. •Log key insights in HubSpot to keep the team aligned and data-driven. •Build strong relationships with senior finance and credit stakeholders, influencing at the highest level. •Champion client feedback to shape the roadmap and improve the product. What You Bring: •6+ years in Customer Success within fast-paced SaaS or tech environments •Proven experience managing enterprise B2B accounts, with strong retention and growth results •Commercially minded, with a knack for spotting opportunities and driving revenue •Confident communicator, able to influence senior stakeholders and articulate value clearly •Proactive, adaptable, and comfortable flexing your schedule to support US clients when needed •Thrive in high-growth settings and bring a problem-solving, builder's mindset Bonus points for: experience in credit management, AR, fintech, or collections - and hands-on time with HubSpot and Ready to take the lead and shape the future of Customer Success in fintech? If you're driven by impact, trusted by clients, and motivated by growth - this is your moment. Apply now and step into a senior role with fast-track progression, global reach, and the autonomy to make a real difference. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. Apply for this Job Full Name: Email: Phone Number: Upload a CV: Cover Note: OR upload your Cover Note: Other Attachments (e.g. design portfolio) Attachments 20Mb max size total (combined) We take your privacy seriously and will only use your personal information to administer your application. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Berg re. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: - To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. - To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. - To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service - Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. - Ensure that core information systems and services are delivered reliably and to expected standards. - Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. - Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. - Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. - Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. - Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: - Expertise in and successful experience of systems with knowledge of technologies. -A track record in financial and project management within IT. -Demonstrable experience in strategic planning. - Expertise in the analysis and development of IT processes and change management. -Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. - Recent experience in securing contracts within a Procurement process. - Proven experience in leading and managing a team. - Recent experience of implementing a Cyber Security strategy. - Previous experience in managing effective relationships at a senior level and with external stakeholders. - Ability to delegate tasks whilst maintaining high quality. - High level of analytical skills. - Highly developed and demonstrable communication and presentation skills. - Ability to work under pressure and meet strict deadlines. - Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. Desirable but not essential: . click apply for full job details
Aug 11, 2025
Full time
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Berg re. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: - To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. - To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. - To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service - Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. - Ensure that core information systems and services are delivered reliably and to expected standards. - Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. - Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. - Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. - Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. - Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: - Expertise in and successful experience of systems with knowledge of technologies. -A track record in financial and project management within IT. -Demonstrable experience in strategic planning. - Expertise in the analysis and development of IT processes and change management. -Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. - Recent experience in securing contracts within a Procurement process. - Proven experience in leading and managing a team. - Recent experience of implementing a Cyber Security strategy. - Previous experience in managing effective relationships at a senior level and with external stakeholders. - Ability to delegate tasks whilst maintaining high quality. - High level of analytical skills. - Highly developed and demonstrable communication and presentation skills. - Ability to work under pressure and meet strict deadlines. - Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. Desirable but not essential: . click apply for full job details
Step Into a Career-Defining Role with One of Fintech s Rising Stars Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? At Debt Register , we re not just transforming the way global businesses recover payments - we re redefining what client success looks like. Join a high-impact, award-winning team, work with top-tier brands, and take your career to new heights with a game-changing SaaS platform already making waves across the UK, Europe, and North America. The Role at a Glance: Senior Customer Success Manager Epsom, Surrey HQ Based c2day / 3days per week working from home Up to £90,000 Base (Up to £115,000 OTE) Plus Benefits and potential progression to Head of Customer Success Full time, Permanent - Requires flexibility to work 30-50% of weekly time during US hours Awards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: Background in Customer Success for a SaaS or tech. Proven track record managing enterprise B2B client relationships. Experienced using Hubspot and (url removed). Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Senior Customer Success Manager Role: We re on the lookout for a high-performing Senior Customer Success Manager to build, support, and grow strong relationships with our enterprise clients across North America, the UK, and Europe. This is your chance to work at a global level - as you partner directly with senior finance and credit executives and report to our US-based Chief Revenue Officer. This isn t just a support role - it s a strategic, commercially driven position where you ll own the entire customer journey: from onboarding and adoption to engagement, retention, and expansion. You ll play a key role in driving growth and delivering measurable impact. You ll thrive here if you: • Love building long-term client relationships rooted in trust and results • Are energised by working cross-functionally and influencing decision-makers • Have the flexibility to align your schedule with EST and PST time zones (we work smart to stay connected) What You ll Own: • Manage and grow relationships with enterprise US clients as their trusted advisor and main point of contact. • Lead onboarding, training, and implementation that drives adoption and long-term value. • Monitor client health, spot risks early, and deliver measurable results through strategic Success Plans. • Partner with Sales to drive renewals and uncover smart expansion opportunities. • Mentor team members, sharing best practices and fostering a culture of growth. • Log key insights in HubSpot to keep the team aligned and data-driven. • Build strong relationships with senior finance and credit stakeholders, influencing at the highest level. • Champion client feedback to shape the roadmap and improve the product. What You Bring: • 6+ years in Customer Success within fast-paced SaaS or tech environments • Proven experience managing enterprise B2B accounts, with strong retention and growth results • Commercially minded, with a knack for spotting opportunities and driving revenue • Confident communicator, able to influence senior stakeholders and articulate value clearly • Proactive, adaptable, and comfortable flexing your schedule to support US clients when needed • Thrive in high-growth settings and bring a problem-solving, builder s mindset Bonus points for: experience in credit management, AR, fintech, or collections and hands-on time with HubSpot and (url removed) Ready to take the lead and shape the future of Customer Success in fintech? If you re driven by impact, trusted by clients, and motivated by growth - this is your moment. Apply now and step into a senior role with fast-track progression, global reach, and the autonomy to make a real difference. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Aug 09, 2025
Full time
Step Into a Career-Defining Role with One of Fintech s Rising Stars Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? At Debt Register , we re not just transforming the way global businesses recover payments - we re redefining what client success looks like. Join a high-impact, award-winning team, work with top-tier brands, and take your career to new heights with a game-changing SaaS platform already making waves across the UK, Europe, and North America. The Role at a Glance: Senior Customer Success Manager Epsom, Surrey HQ Based c2day / 3days per week working from home Up to £90,000 Base (Up to £115,000 OTE) Plus Benefits and potential progression to Head of Customer Success Full time, Permanent - Requires flexibility to work 30-50% of weekly time during US hours Awards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: Background in Customer Success for a SaaS or tech. Proven track record managing enterprise B2B client relationships. Experienced using Hubspot and (url removed). Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Senior Customer Success Manager Role: We re on the lookout for a high-performing Senior Customer Success Manager to build, support, and grow strong relationships with our enterprise clients across North America, the UK, and Europe. This is your chance to work at a global level - as you partner directly with senior finance and credit executives and report to our US-based Chief Revenue Officer. This isn t just a support role - it s a strategic, commercially driven position where you ll own the entire customer journey: from onboarding and adoption to engagement, retention, and expansion. You ll play a key role in driving growth and delivering measurable impact. You ll thrive here if you: • Love building long-term client relationships rooted in trust and results • Are energised by working cross-functionally and influencing decision-makers • Have the flexibility to align your schedule with EST and PST time zones (we work smart to stay connected) What You ll Own: • Manage and grow relationships with enterprise US clients as their trusted advisor and main point of contact. • Lead onboarding, training, and implementation that drives adoption and long-term value. • Monitor client health, spot risks early, and deliver measurable results through strategic Success Plans. • Partner with Sales to drive renewals and uncover smart expansion opportunities. • Mentor team members, sharing best practices and fostering a culture of growth. • Log key insights in HubSpot to keep the team aligned and data-driven. • Build strong relationships with senior finance and credit stakeholders, influencing at the highest level. • Champion client feedback to shape the roadmap and improve the product. What You Bring: • 6+ years in Customer Success within fast-paced SaaS or tech environments • Proven experience managing enterprise B2B accounts, with strong retention and growth results • Commercially minded, with a knack for spotting opportunities and driving revenue • Confident communicator, able to influence senior stakeholders and articulate value clearly • Proactive, adaptable, and comfortable flexing your schedule to support US clients when needed • Thrive in high-growth settings and bring a problem-solving, builder s mindset Bonus points for: experience in credit management, AR, fintech, or collections and hands-on time with HubSpot and (url removed) Ready to take the lead and shape the future of Customer Success in fintech? If you re driven by impact, trusted by clients, and motivated by growth - this is your moment. Apply now and step into a senior role with fast-track progression, global reach, and the autonomy to make a real difference. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Job Title: Mortgage Collections Officer Location: London Hybrid 2-3 days a week in office 5-minute walk from Liverpool Street Station Salary: Up to £46,000 depending on experience Hours: Monday to Friday 9 am to 5:30 pm Benefits: Pension 8% employer contribution 25 days holiday rising by one day every three full calendar years to a max of 30) plus bank and public holidays Holiday purchase scheme Private medical cover Group income protection Life Assurance Yulife 24/7 Access to a doctor Season ticket loan - interest-free loan up to £10,000 for a rail ticket or parking season ticket once probation passed. Professional membership fees - paid for by the company if relevant to the role being performed. Cycle to work scheme. Gym health centre discounts or corporate gym membership with one set provider Personal dental cover Personal life insurance cover About our client and the role of Mortgage Collections Officer: The purpose of this role is to manage the collection of missed and outstanding mortgage payments from specialist mortgage customers, ensuring any customers experiencing financial difficulty are managed and supported in line with company policy and procedure. Responsibilities for the position of Mortgage Collections Officer: To be the first contact point for specialist mortgage customers and/or their authorised representatives on any current or impending payment issues. To manage missed payments on accounts, making initial contact with the customer in line with our agreed contact strategy. To work with customers in a polite, professional, and sensitive way, to clear missed payments quickly wherever possible, agreeing on alternative payment methods where applicable. To offer treatments to prevent any repeated missed payments, such as updating the payment date or updating direct debit details. To liaise with customers and/or their authorised representatives to understand the root cause of shortfall payments, identifying cases where financial difficulty is the primary cause. Where it is, offering the necessary support and payment plans to correct the account. To manage accounts that remain in payment shortfall, maintaining regular contact with customers or their authorised representatives in line with the bank's contact strategy. Adding cases to the Bank's Early Monitoring List in line with policy requirements. Creating trigger and referral reports for escalation of accounts to our business support team in the event of non-correction, with recommendations for future action where appropriate. To proactively manage pre-arrears and early warning indicator cases, including assessments and appropriate customer contact, in line with policy. To work towards a mandate to approve advisory triggers within the first line. To assist our Business Support team on Specialist Mortgage recovery cases where required. To become an authority and subject matter expert on early arrears management. To maintain an up-to-date and comprehensive knowledge of the team and group procedures and policies relevant to your role. To maintain accurate customer records across the company's databases and systems for accurate audit trail on all accounts. This includes the application of the correct forbearance flags on the customer account. To work towards, obtain and maintain a mandate to authorise early forbearance on customer accounts, including payment arrangements and payment deferment. Experience required for the position of Mortgage Collections Officer : Experience in mortgage arrears, within residential or buy-to-let lending Experience within an FCA-regulated environment Intermediate level skills in Microsoft Word and Excel are essential For more information regarding the role of Mortgage Collections Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Aug 08, 2025
Full time
Job Title: Mortgage Collections Officer Location: London Hybrid 2-3 days a week in office 5-minute walk from Liverpool Street Station Salary: Up to £46,000 depending on experience Hours: Monday to Friday 9 am to 5:30 pm Benefits: Pension 8% employer contribution 25 days holiday rising by one day every three full calendar years to a max of 30) plus bank and public holidays Holiday purchase scheme Private medical cover Group income protection Life Assurance Yulife 24/7 Access to a doctor Season ticket loan - interest-free loan up to £10,000 for a rail ticket or parking season ticket once probation passed. Professional membership fees - paid for by the company if relevant to the role being performed. Cycle to work scheme. Gym health centre discounts or corporate gym membership with one set provider Personal dental cover Personal life insurance cover About our client and the role of Mortgage Collections Officer: The purpose of this role is to manage the collection of missed and outstanding mortgage payments from specialist mortgage customers, ensuring any customers experiencing financial difficulty are managed and supported in line with company policy and procedure. Responsibilities for the position of Mortgage Collections Officer: To be the first contact point for specialist mortgage customers and/or their authorised representatives on any current or impending payment issues. To manage missed payments on accounts, making initial contact with the customer in line with our agreed contact strategy. To work with customers in a polite, professional, and sensitive way, to clear missed payments quickly wherever possible, agreeing on alternative payment methods where applicable. To offer treatments to prevent any repeated missed payments, such as updating the payment date or updating direct debit details. To liaise with customers and/or their authorised representatives to understand the root cause of shortfall payments, identifying cases where financial difficulty is the primary cause. Where it is, offering the necessary support and payment plans to correct the account. To manage accounts that remain in payment shortfall, maintaining regular contact with customers or their authorised representatives in line with the bank's contact strategy. Adding cases to the Bank's Early Monitoring List in line with policy requirements. Creating trigger and referral reports for escalation of accounts to our business support team in the event of non-correction, with recommendations for future action where appropriate. To proactively manage pre-arrears and early warning indicator cases, including assessments and appropriate customer contact, in line with policy. To work towards a mandate to approve advisory triggers within the first line. To assist our Business Support team on Specialist Mortgage recovery cases where required. To become an authority and subject matter expert on early arrears management. To maintain an up-to-date and comprehensive knowledge of the team and group procedures and policies relevant to your role. To maintain accurate customer records across the company's databases and systems for accurate audit trail on all accounts. This includes the application of the correct forbearance flags on the customer account. To work towards, obtain and maintain a mandate to authorise early forbearance on customer accounts, including payment arrangements and payment deferment. Experience required for the position of Mortgage Collections Officer : Experience in mortgage arrears, within residential or buy-to-let lending Experience within an FCA-regulated environment Intermediate level skills in Microsoft Word and Excel are essential For more information regarding the role of Mortgage Collections Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Pricing Manager (Disputes) page is loaded Pricing Manager (Disputes) Apply locations London time type Full time posted on Posted 5 Days Ago job requisition id JR101461 The role: We are seeking a driven and ambitious professional to join our dynamic and forward-thinking pricing team. As a core member of the team, you will play a key role in addressing a wide range of pricing enquiries and contributing to the team's innovative and strategic approach. In addition, you will bring a specialist focus on dispute pricing, risk mitigation, and funding, working closely with our Disputes International Practice Group (IPG) to develop tailored solutions and support complex client challenges in a collaborative and commercial environment. What will you do: Global Pricing Strategy: Oversee the evolution of the IPG's global pricing strategy. Ensure consistent implementation across all offices. Support the Pricing Team's professional development in this area. Supporting the wider Pricing Team in execution of their duties based on the team's strategic and operational priorities Client and Partner Support: Provide actionable guidance to Partners on pricing strategies at client, matter, and pitch levels. Develop tailored, profitable fee arrangements to meet client objectives. Respond to client and matter-specific pricing queries, including RFPs. Client Engagement: Prepare for and lead effective pricing conversations with clients. Coach Partners on client-facing pricing discussions. Process Improvement: Continuously enhance disputes pricing processes. Track pricing decisions and leverage insights to improve consistency and profitability . Training and Development: Deliver internal training on pricing strategies and client conversations. Provide external training to clients on pricing, funding, and insurance arrangements. Litigation Funding and Insurance: Grow and manage relationships with litigation funders, After-the-Event insurers and costs specialists. Advise on, negotiate, and structure funding and insurance arrangements. Support clients in making informed decisions. Market Insights: Advise on market standards for litigation funding and insurance. Explore opportunities to extend risk-based pricing models to other practice areas What we are looking for: Minimum of 6 years of relevant experience (legal disputes pricing, funding and/or insurance experience advantageous). Strong written and verbal communication skills. Excellent time management and ability to handle conflicting priorities. Strong interpersonal skills, including influencing and negotiating with senior stakeholders. Experience delivering internal and client-facing training. Collaborative team player with a client centric and firm-first approach . A deep understanding of disputes products and services is advantageous but not a necessity. A degree level education or equivalent work experience is advantageous but not a necessity. Career Level: The career level assigned to this role is level 4. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: Simmons & Simmons is a place where dynamic minds thrive. Our culture is built on work that matters, you will work on inspirational and thought-provoking projects, using your influence to create positive impact for our clients, society and the planet. We also ensure that everyone's voice is heard from day one, irrespective of job title, qualification, or background. You'll be encouraged to have an enquiring mind and share ideas that can drive the firm forward. Through innovative learning and development opportunities, you will be provided with a platform to excel, enabling you to exceed your career ambitions and do things you never thought were possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We bring together the best legal advice from our established legal teams with non-traditional capabilities via Simmons & Simmons Solutions that enhance, expand and differentiate the Simmons offering. We are proud to rank as a Stonewall Top Global Employer and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our Business Plan, shaping the future of our next-generation law firm. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview. We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team. If you're interested in finding out more about this position,please contact the Recruitment Team . To apply for the role, click on the link at the bottom of the page or visit our career page for more details. About Us Every day, our expert teams across Europe, the Middle East and Asia come together to solve some of the world's most complex challenges. We're an international melting pot of perspectives and experiences, united in helping to shape a better future for our clients, our people and our communities. A place for ideas, skills, ambition and innovation. For personal growth and professional challenge. For powering success through trust, respect, integrity and an unwavering commitment to quality.
Aug 08, 2025
Full time
Pricing Manager (Disputes) page is loaded Pricing Manager (Disputes) Apply locations London time type Full time posted on Posted 5 Days Ago job requisition id JR101461 The role: We are seeking a driven and ambitious professional to join our dynamic and forward-thinking pricing team. As a core member of the team, you will play a key role in addressing a wide range of pricing enquiries and contributing to the team's innovative and strategic approach. In addition, you will bring a specialist focus on dispute pricing, risk mitigation, and funding, working closely with our Disputes International Practice Group (IPG) to develop tailored solutions and support complex client challenges in a collaborative and commercial environment. What will you do: Global Pricing Strategy: Oversee the evolution of the IPG's global pricing strategy. Ensure consistent implementation across all offices. Support the Pricing Team's professional development in this area. Supporting the wider Pricing Team in execution of their duties based on the team's strategic and operational priorities Client and Partner Support: Provide actionable guidance to Partners on pricing strategies at client, matter, and pitch levels. Develop tailored, profitable fee arrangements to meet client objectives. Respond to client and matter-specific pricing queries, including RFPs. Client Engagement: Prepare for and lead effective pricing conversations with clients. Coach Partners on client-facing pricing discussions. Process Improvement: Continuously enhance disputes pricing processes. Track pricing decisions and leverage insights to improve consistency and profitability . Training and Development: Deliver internal training on pricing strategies and client conversations. Provide external training to clients on pricing, funding, and insurance arrangements. Litigation Funding and Insurance: Grow and manage relationships with litigation funders, After-the-Event insurers and costs specialists. Advise on, negotiate, and structure funding and insurance arrangements. Support clients in making informed decisions. Market Insights: Advise on market standards for litigation funding and insurance. Explore opportunities to extend risk-based pricing models to other practice areas What we are looking for: Minimum of 6 years of relevant experience (legal disputes pricing, funding and/or insurance experience advantageous). Strong written and verbal communication skills. Excellent time management and ability to handle conflicting priorities. Strong interpersonal skills, including influencing and negotiating with senior stakeholders. Experience delivering internal and client-facing training. Collaborative team player with a client centric and firm-first approach . A deep understanding of disputes products and services is advantageous but not a necessity. A degree level education or equivalent work experience is advantageous but not a necessity. Career Level: The career level assigned to this role is level 4. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: Simmons & Simmons is a place where dynamic minds thrive. Our culture is built on work that matters, you will work on inspirational and thought-provoking projects, using your influence to create positive impact for our clients, society and the planet. We also ensure that everyone's voice is heard from day one, irrespective of job title, qualification, or background. You'll be encouraged to have an enquiring mind and share ideas that can drive the firm forward. Through innovative learning and development opportunities, you will be provided with a platform to excel, enabling you to exceed your career ambitions and do things you never thought were possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We bring together the best legal advice from our established legal teams with non-traditional capabilities via Simmons & Simmons Solutions that enhance, expand and differentiate the Simmons offering. We are proud to rank as a Stonewall Top Global Employer and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our Business Plan, shaping the future of our next-generation law firm. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview. We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team. If you're interested in finding out more about this position,please contact the Recruitment Team . To apply for the role, click on the link at the bottom of the page or visit our career page for more details. About Us Every day, our expert teams across Europe, the Middle East and Asia come together to solve some of the world's most complex challenges. We're an international melting pot of perspectives and experiences, united in helping to shape a better future for our clients, our people and our communities. A place for ideas, skills, ambition and innovation. For personal growth and professional challenge. For powering success through trust, respect, integrity and an unwavering commitment to quality.
Hours of work: Full time Contract Type: Permanent Salary: £46,000 per annum Band E Directorate: Resources Location: Kew Gardens, Richmond, Hybrid Closing Date: 24/08/2025 This is an exciting opportunity to join the Kew legal team advising across the breadth of Kew. Reporting to the Senior Legal Advisor, you will part of a collaborative legal team, working directly with internal clients across Kew. No two days will be the same, you might be supporting our scientific and conservation work, our extensive events program including visitor programs in the gardens and large-scale events such as Christmas at Kew, or fundraising. About the role A lawyer withstrong commercial contracts experience, confident in drafting, negotiating and advising on a broad range of contracts, our ideal candidate will nevertheless welcome stretch and be able to cope with the diverse workload that Kew will provide. Equally important is good commercial acumen; you must be able to use your own initiative and technical expertise to provide practical solutions, be proactive and forge good relationships with your clients. This role will suit a qualified junior solicitor, ideally with in-house experience, keen to develop and broaden their skills but candidates with relevant qualifications and skills sets/experience will be considered. First round interviews will take place on 3rd and 4th Sept 2025 with second interviews in the following week. This role is based at Kew with the option of regular home working, subject to operational requirements. About Us The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi. Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst. We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interviewing disabled applicants who meet the essential criteria for the post. No agencies please.
Aug 08, 2025
Full time
Hours of work: Full time Contract Type: Permanent Salary: £46,000 per annum Band E Directorate: Resources Location: Kew Gardens, Richmond, Hybrid Closing Date: 24/08/2025 This is an exciting opportunity to join the Kew legal team advising across the breadth of Kew. Reporting to the Senior Legal Advisor, you will part of a collaborative legal team, working directly with internal clients across Kew. No two days will be the same, you might be supporting our scientific and conservation work, our extensive events program including visitor programs in the gardens and large-scale events such as Christmas at Kew, or fundraising. About the role A lawyer withstrong commercial contracts experience, confident in drafting, negotiating and advising on a broad range of contracts, our ideal candidate will nevertheless welcome stretch and be able to cope with the diverse workload that Kew will provide. Equally important is good commercial acumen; you must be able to use your own initiative and technical expertise to provide practical solutions, be proactive and forge good relationships with your clients. This role will suit a qualified junior solicitor, ideally with in-house experience, keen to develop and broaden their skills but candidates with relevant qualifications and skills sets/experience will be considered. First round interviews will take place on 3rd and 4th Sept 2025 with second interviews in the following week. This role is based at Kew with the option of regular home working, subject to operational requirements. About Us The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi. Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst. We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interviewing disabled applicants who meet the essential criteria for the post. No agencies please.
We are recruiting for a Head of Pricing and Commercial for our office in London. Department purpose The Pricing & Commercial team provides oversight and strategic direction across the global business with the goal of enhancing commercial returns. The remit of the team is split between influencing results at a client level and driving self-started projects to leverage broader opportunities. Role purpose Lead the Pricing & Commercial team to support and drive the commercial success of the Firm. Lead commercial thinking and activities within the Firm to deliver advice, insight and challenge to senior stakeholders on pricing and commercial matters, polices and approaches. Role and responsibilities The role includes a broad range of activities which are directly linked to the success of the business through impacting income growth, profitability and executing the strategy. Lead the Pricing Team who are active participants in Bid teams as well subject matter expert in the global client pricing process for panel pitches, RFPs, large matters and new product offerings whilst considering the price sensitive market conditions. This will include developing commercial and pricing strategies that align client demands to our profitability targets, reasonable commercial terms, long term client commercial opportunities and improving our working capital cycle. Provide leadership in the development and evaluation of alternative fee arrangements, with appropriate consideration of quantitative and qualitative criteria whilst advising on the potential risks and reward of non-standard fee arrangements. On-going relationships with the Firms' external clients, follow up in terms of answering client queries, sign off and implementation of agreements and be able to facilitate the resolution of any issues that may arise. Act as financial relationship manager for a number of large global clients to ensure billing and collections cycles are proactively managed with the client (and our internal client relationship partners). Communicate agreed arrangements with finance staff globally and implement the agreed terms into downstream processes by working with other group finance functions and specialists. The role is based around excellent relationship management with senior internal stakeholders, acting in an advisory capacity on pricing and commercial maters from financial and pricing levers to associated risks and drafting financial terms used in client agreements. Making them aware of trends and other arrangements in place as well as relevant market data to assist in assessing the viability of rate proposals and reporting requirements. Preparation of advice and information for, and attendance at, internal relationship meetings ensuring that timely, high quality information with insight is delivered, including analysis work product profitability with the aim of offering recommendations/guidance that are consistent with the firm's strategic goals and appropriately capture value. The role involves the design and production of financial reporting, robust modelling and analysis used to recommend actions to partners/clients. Generating new ideas to increase revenue / profitably and keeping abreast of the changing market conditions and trends which impact our position to assist in setting the direction of our commercial arrangements. Review the performance of existing commercial agreements to identify improvements. Maintain benchmarking and market data. A solid understanding of accounting and financial reporting principles is required. Act as secretary and commercial expert to Commercial Committee. Responsible for agendas, content and meetings. Be able to gain support for new ideas, implement ideas and measure impact. Lead the annual rate review across all offices, determining the right strategies and helping partners to implement them. Development commercial toolkits, commercial know-how educational collateral and improvements to our commercial management strategy through a thought leadership and proactive approach. Work with colleagues in CRM/BD to deliver the best support for sector leads, client relationship partners and partners generally. Design, prepare and deliver such sessions which may take many forms and could include breakout sessions, documentation or workshops. Lead, manage and develop a team of professional pricing and commercial experts; set objectives and embed strong planning to achieve strategic goals whilst demonstrating a high level of emotional intelligence. Ownership of direction for pricing and commercial tools, reporting and data mining exercises by working with the Head of Finance Systems. Close relationship with the Group Head of FP&A and Group Financial Controller to ensure cross pollination of ideas and performance metrics throughout all that is delivered by the Group Team. Key requirements Deep understanding of the commercial and economic factors within a professional services business Quality and delivery driven whilst demonstrating a high level of analytical skills and a commercial mindset Able to set the agenda by defining and evaluating pricing strategies which may require looking outside the organisation for solutions contemporary content Strategic mindset; creative and curious; comfortable to challenge existing thinking, processes and practices Ability to influence at the highest level as a credible, fast-thinking, collaborative and solution focussed individual Capable leader of people and tasks, through both formal and informal reporting lines Excellent communicator and negotiator; able to explain complex issues to financial or non-financial stakeholders Comfortable in a world of ambiguous decision making and consultation, with influencing skills and confidence to advise and challenge senior stakeholders A strong team player who is able to adjust style as needed and demonstrate emotional intelligence A thought leader able to spot opportunities, develop innovative and pragmatic commercial solutions Must be highly numerate, methodical and meticulous with relevant finance background Strong leadership and team management skills with the ability to develop and empower staff Able to influence, question, challenge and persuade effectively at all levels; excellent communication skills in all forms and able to make an impact through communication with a motivated & confident manner Hands on with the ability to delegate whilst ensuring continuation of excellent professional service Ability to adapt to, and implement change effectively and enthusiastically and excellent system skills Ability to produce high quality outputs - models, documents, opinions, advice papers etc and actively imparts own knowledge for the good of the firm Qualifications and work experience Qualified accountant preferred with a minimum of 10 years post qualification experience in a commercial role Experience in a senior pricing leadership role Professional services industry an advantage Previous business experience in a global organisation required, preferably in a group function This is a senior position on which the management are heavily reliant which requires highly professional approach The role involves regular contact with the partners, Finance Director, CFO as well as the Firm management team Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working for a minimum of 60% of your time ( i.e. three days per week for a full time role ) in accordance with our hybrid working policy.
Aug 06, 2025
Full time
We are recruiting for a Head of Pricing and Commercial for our office in London. Department purpose The Pricing & Commercial team provides oversight and strategic direction across the global business with the goal of enhancing commercial returns. The remit of the team is split between influencing results at a client level and driving self-started projects to leverage broader opportunities. Role purpose Lead the Pricing & Commercial team to support and drive the commercial success of the Firm. Lead commercial thinking and activities within the Firm to deliver advice, insight and challenge to senior stakeholders on pricing and commercial matters, polices and approaches. Role and responsibilities The role includes a broad range of activities which are directly linked to the success of the business through impacting income growth, profitability and executing the strategy. Lead the Pricing Team who are active participants in Bid teams as well subject matter expert in the global client pricing process for panel pitches, RFPs, large matters and new product offerings whilst considering the price sensitive market conditions. This will include developing commercial and pricing strategies that align client demands to our profitability targets, reasonable commercial terms, long term client commercial opportunities and improving our working capital cycle. Provide leadership in the development and evaluation of alternative fee arrangements, with appropriate consideration of quantitative and qualitative criteria whilst advising on the potential risks and reward of non-standard fee arrangements. On-going relationships with the Firms' external clients, follow up in terms of answering client queries, sign off and implementation of agreements and be able to facilitate the resolution of any issues that may arise. Act as financial relationship manager for a number of large global clients to ensure billing and collections cycles are proactively managed with the client (and our internal client relationship partners). Communicate agreed arrangements with finance staff globally and implement the agreed terms into downstream processes by working with other group finance functions and specialists. The role is based around excellent relationship management with senior internal stakeholders, acting in an advisory capacity on pricing and commercial maters from financial and pricing levers to associated risks and drafting financial terms used in client agreements. Making them aware of trends and other arrangements in place as well as relevant market data to assist in assessing the viability of rate proposals and reporting requirements. Preparation of advice and information for, and attendance at, internal relationship meetings ensuring that timely, high quality information with insight is delivered, including analysis work product profitability with the aim of offering recommendations/guidance that are consistent with the firm's strategic goals and appropriately capture value. The role involves the design and production of financial reporting, robust modelling and analysis used to recommend actions to partners/clients. Generating new ideas to increase revenue / profitably and keeping abreast of the changing market conditions and trends which impact our position to assist in setting the direction of our commercial arrangements. Review the performance of existing commercial agreements to identify improvements. Maintain benchmarking and market data. A solid understanding of accounting and financial reporting principles is required. Act as secretary and commercial expert to Commercial Committee. Responsible for agendas, content and meetings. Be able to gain support for new ideas, implement ideas and measure impact. Lead the annual rate review across all offices, determining the right strategies and helping partners to implement them. Development commercial toolkits, commercial know-how educational collateral and improvements to our commercial management strategy through a thought leadership and proactive approach. Work with colleagues in CRM/BD to deliver the best support for sector leads, client relationship partners and partners generally. Design, prepare and deliver such sessions which may take many forms and could include breakout sessions, documentation or workshops. Lead, manage and develop a team of professional pricing and commercial experts; set objectives and embed strong planning to achieve strategic goals whilst demonstrating a high level of emotional intelligence. Ownership of direction for pricing and commercial tools, reporting and data mining exercises by working with the Head of Finance Systems. Close relationship with the Group Head of FP&A and Group Financial Controller to ensure cross pollination of ideas and performance metrics throughout all that is delivered by the Group Team. Key requirements Deep understanding of the commercial and economic factors within a professional services business Quality and delivery driven whilst demonstrating a high level of analytical skills and a commercial mindset Able to set the agenda by defining and evaluating pricing strategies which may require looking outside the organisation for solutions contemporary content Strategic mindset; creative and curious; comfortable to challenge existing thinking, processes and practices Ability to influence at the highest level as a credible, fast-thinking, collaborative and solution focussed individual Capable leader of people and tasks, through both formal and informal reporting lines Excellent communicator and negotiator; able to explain complex issues to financial or non-financial stakeholders Comfortable in a world of ambiguous decision making and consultation, with influencing skills and confidence to advise and challenge senior stakeholders A strong team player who is able to adjust style as needed and demonstrate emotional intelligence A thought leader able to spot opportunities, develop innovative and pragmatic commercial solutions Must be highly numerate, methodical and meticulous with relevant finance background Strong leadership and team management skills with the ability to develop and empower staff Able to influence, question, challenge and persuade effectively at all levels; excellent communication skills in all forms and able to make an impact through communication with a motivated & confident manner Hands on with the ability to delegate whilst ensuring continuation of excellent professional service Ability to adapt to, and implement change effectively and enthusiastically and excellent system skills Ability to produce high quality outputs - models, documents, opinions, advice papers etc and actively imparts own knowledge for the good of the firm Qualifications and work experience Qualified accountant preferred with a minimum of 10 years post qualification experience in a commercial role Experience in a senior pricing leadership role Professional services industry an advantage Previous business experience in a global organisation required, preferably in a group function This is a senior position on which the management are heavily reliant which requires highly professional approach The role involves regular contact with the partners, Finance Director, CFO as well as the Firm management team Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working for a minimum of 60% of your time ( i.e. three days per week for a full time role ) in accordance with our hybrid working policy.
Interpath is an international and fast-growing advisory business with deep expertise in a broad range of specialisms spanning Deals, Advisory and Restructuring capabilities. We deliver tangible results for global businesses, their investors, and stakeholders when complex problems arise, and critical decisions need to be made. Interpath is agile, independent, and conflict-free, and our passion for doing what's right, every time, sets us apart. Our diverse teams provide specialist technical knowledge combined with deep sector experience across our service line specialisms. Since our foundation in 2021, Interpath has grown rapidly, and we now have a presence across the UK, Ireland, France, Germany, Austria, Spain, BVI, Cayman Islands, Bermuda, Barbados, and Hong Kong. By 2030 we aim to be one of the world's leading advisory firms with a truly global footprint. Interpath Advisory is looking for an experienced candidate tolead and develop its Review Management capability as part of the growing eDiscovery team. This unit is typically engaged to assist with data collections, data processing and review support in the context of investigations, disputes, turnaround, restructuring and process improvement engagements and other critical business issues. Our clients, US, UK & International law firms and corporates frequently require qualified lawyers to assist them with temporary on-going document review projects. This role would involve developing an operational plan for and leading the expansion of Interpath's document review function which provides access to such review teams as our clients require. Previous litigation and electronic document review experience is essential. Legal qualifications are not essential but may be useful. Key Accountabilities: This role would involve leading, managing and developing an operational plan for the expansion of Interpath's document review function. This would include: Developing and hiring staff to manage review projects. Working with our recruitment function to develop a 'book' of freelance document reviewers to be called upon on a case-by-case basis. Go-to-market activities (e.g. client relationship development, the development of marketing literature). Interaction with the delivery of eDiscovery services to our clients, including data processing workflows. Oversight of engagement setup and project lifecycle processes such as billing and conflict checks. Being a day-to-day point of contact for the client. Managing workstreams and teams as part of the wider project delivery. Understanding the EDRM model andapplying advanced, strategic eDiscovery workflows to assist clients with complex review challenges. Supervising and developing junior colleagues to support their day-to-day work, training and professional development. Researching developments and new tools in the eDiscovery/Review arena and adopting and developing standard operating procedures and quality control mechanisms to enable operational scale. Bachelor's degree or above. Preferred degree in engineering, computer science, finance, accounting, economics, information technology, forensics, data analytics, or work experience in a related field. Minimum of 8+years of experience working in the Review Management and eDiscovery arena. Legal qualifications are not essential. Familiarity with the EDRM model and experience in using related products / tools such as:eDiscovery Review/Processing Platforms (e.g. Relativity, Reveal, Brainspace, Disco, Ringtail, CasePoint, Nuix, or comparable). Experience of working with clients to develop review workflows and, in particular, the use of Technology Assisted Review ("TAR") and other machine-learning methodologies. Strong team-oriented characteristics, hardworking, confident and positive. Sense of ownership regarding tasks. Workstream and people management experience. Client engagement experience, including liaising directly with clients. Highly motivated, eager to learn and able to motivate others. Ability to demonstrate excellent communication (written and verbal) and organisational skills. Ability to produce high quality work under strict deadlines and manage competing tasks. Benefits At Interpath, our people lie at the heart of our business. That's why we provide employees with a competitive and comprehensive reward package including compelling salaries and a range of core and optional benefits. Read more about our benefits; Company Benefits - Interpath Unsolicited Resumes from Third-Party Recruiters Please note that Interpath do not accept unsolicited resumes from third-party recruiters. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Interpath will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Aug 06, 2025
Full time
Interpath is an international and fast-growing advisory business with deep expertise in a broad range of specialisms spanning Deals, Advisory and Restructuring capabilities. We deliver tangible results for global businesses, their investors, and stakeholders when complex problems arise, and critical decisions need to be made. Interpath is agile, independent, and conflict-free, and our passion for doing what's right, every time, sets us apart. Our diverse teams provide specialist technical knowledge combined with deep sector experience across our service line specialisms. Since our foundation in 2021, Interpath has grown rapidly, and we now have a presence across the UK, Ireland, France, Germany, Austria, Spain, BVI, Cayman Islands, Bermuda, Barbados, and Hong Kong. By 2030 we aim to be one of the world's leading advisory firms with a truly global footprint. Interpath Advisory is looking for an experienced candidate tolead and develop its Review Management capability as part of the growing eDiscovery team. This unit is typically engaged to assist with data collections, data processing and review support in the context of investigations, disputes, turnaround, restructuring and process improvement engagements and other critical business issues. Our clients, US, UK & International law firms and corporates frequently require qualified lawyers to assist them with temporary on-going document review projects. This role would involve developing an operational plan for and leading the expansion of Interpath's document review function which provides access to such review teams as our clients require. Previous litigation and electronic document review experience is essential. Legal qualifications are not essential but may be useful. Key Accountabilities: This role would involve leading, managing and developing an operational plan for the expansion of Interpath's document review function. This would include: Developing and hiring staff to manage review projects. Working with our recruitment function to develop a 'book' of freelance document reviewers to be called upon on a case-by-case basis. Go-to-market activities (e.g. client relationship development, the development of marketing literature). Interaction with the delivery of eDiscovery services to our clients, including data processing workflows. Oversight of engagement setup and project lifecycle processes such as billing and conflict checks. Being a day-to-day point of contact for the client. Managing workstreams and teams as part of the wider project delivery. Understanding the EDRM model andapplying advanced, strategic eDiscovery workflows to assist clients with complex review challenges. Supervising and developing junior colleagues to support their day-to-day work, training and professional development. Researching developments and new tools in the eDiscovery/Review arena and adopting and developing standard operating procedures and quality control mechanisms to enable operational scale. Bachelor's degree or above. Preferred degree in engineering, computer science, finance, accounting, economics, information technology, forensics, data analytics, or work experience in a related field. Minimum of 8+years of experience working in the Review Management and eDiscovery arena. Legal qualifications are not essential. Familiarity with the EDRM model and experience in using related products / tools such as:eDiscovery Review/Processing Platforms (e.g. Relativity, Reveal, Brainspace, Disco, Ringtail, CasePoint, Nuix, or comparable). Experience of working with clients to develop review workflows and, in particular, the use of Technology Assisted Review ("TAR") and other machine-learning methodologies. Strong team-oriented characteristics, hardworking, confident and positive. Sense of ownership regarding tasks. Workstream and people management experience. Client engagement experience, including liaising directly with clients. Highly motivated, eager to learn and able to motivate others. Ability to demonstrate excellent communication (written and verbal) and organisational skills. Ability to produce high quality work under strict deadlines and manage competing tasks. Benefits At Interpath, our people lie at the heart of our business. That's why we provide employees with a competitive and comprehensive reward package including compelling salaries and a range of core and optional benefits. Read more about our benefits; Company Benefits - Interpath Unsolicited Resumes from Third-Party Recruiters Please note that Interpath do not accept unsolicited resumes from third-party recruiters. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Interpath will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Senior People Partner - Retail (Remote-First) Remote First Travel to London as Required Up to £90,000 + Benefits ️ Partnering with a Leading UK Retail Giant Are you a commercially savvy HR leader ready to shape the future of frontline retail? We're working with a major UK retail powerhouse undergoing exciting transformation and investment across their store estate. This is a unique opportunity to join as a Senior People Partner , supporting a large-scale, customer-facing workforce during a pivotal time of innovation and cultural change. About the Role Reporting directly into the Head of Stores, you will act as the strategic HR business partner for the UK retail estate. You'll collaborate with senior leadership and centres of expertise to design and deliver people strategies that elevate performance, engagement, talent, and inclusivity across a national store network. This is a remote-first role with travel to London and across the UK to support business needs. Key Responsibilities Design and implement people strategies that support store operations, business transformation, and organisational performance Partner with store leadership teams to drive engagement, capability, succession planning, and performance culture Provide coaching and advisory support to senior leaders - influencing at both strategic and operational levels Embed change management best practices across transformation programmes and new ways of working Champion diversity, equity, and inclusion - embedding these values through leadership behaviours and functional initiatives Work cross-functionally with HR CoEs (Talent, Reward, L&D, ER) to ensure aligned delivery and innovation across the people agenda Use people data and insights to inform decision making, drive action, and monitor outcomes Serve as a key voice of the retail workforce within the wider people strategy and transformation journey What We're Looking For Proven experience as a Senior HR Business Partner or People Partner within a large, complex, matrix organisation Strong commercial acumen - understands business drivers, operational performance, and retail challenges Expert at influencing and coaching senior leaders Demonstrated success leading large-scale organisational and cultural change Broad knowledge across all HR functions: OD, Reward, ER, Talent, Inclusion, and L&D Highly data-literate with the ability to translate insights into impactful people plans Experience within a customer-centric, fast-paced sector (retail, hospitality, consumer, etc.) Why Apply? Shape people strategy across a nationally recognised, customer-first retail business Be part of a forward-thinking People team delivering change at scale Influence transformation from the top, driving real organisational and cultural evolution Join a business where values, inclusion and innovation sit at the heart of everything they do Ready to make your impact in retail transformation? Apply now or get in touch for a confidential discussion. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process. For more information about this role, please contact: Collections ExecutiveCentral London (Hybrid) Up to £35,000 + benefits Full Time - Mon-Fri, alt SaturdaysAre you a customer-focused professional Product & Change LeadManchester (Hybrid - 3 days office / 2 days remote)Up to £60,000 + bonusPermanent Full-Time (40 hours/week)Are you a comme £75,000 Manchester City Centre Permanent Legal Counsel - Commercial FocusHybrid - Central Manchester Up to £75,000 + BenefitsWe're working with a well-established and growing business that'
Aug 05, 2025
Full time
Senior People Partner - Retail (Remote-First) Remote First Travel to London as Required Up to £90,000 + Benefits ️ Partnering with a Leading UK Retail Giant Are you a commercially savvy HR leader ready to shape the future of frontline retail? We're working with a major UK retail powerhouse undergoing exciting transformation and investment across their store estate. This is a unique opportunity to join as a Senior People Partner , supporting a large-scale, customer-facing workforce during a pivotal time of innovation and cultural change. About the Role Reporting directly into the Head of Stores, you will act as the strategic HR business partner for the UK retail estate. You'll collaborate with senior leadership and centres of expertise to design and deliver people strategies that elevate performance, engagement, talent, and inclusivity across a national store network. This is a remote-first role with travel to London and across the UK to support business needs. Key Responsibilities Design and implement people strategies that support store operations, business transformation, and organisational performance Partner with store leadership teams to drive engagement, capability, succession planning, and performance culture Provide coaching and advisory support to senior leaders - influencing at both strategic and operational levels Embed change management best practices across transformation programmes and new ways of working Champion diversity, equity, and inclusion - embedding these values through leadership behaviours and functional initiatives Work cross-functionally with HR CoEs (Talent, Reward, L&D, ER) to ensure aligned delivery and innovation across the people agenda Use people data and insights to inform decision making, drive action, and monitor outcomes Serve as a key voice of the retail workforce within the wider people strategy and transformation journey What We're Looking For Proven experience as a Senior HR Business Partner or People Partner within a large, complex, matrix organisation Strong commercial acumen - understands business drivers, operational performance, and retail challenges Expert at influencing and coaching senior leaders Demonstrated success leading large-scale organisational and cultural change Broad knowledge across all HR functions: OD, Reward, ER, Talent, Inclusion, and L&D Highly data-literate with the ability to translate insights into impactful people plans Experience within a customer-centric, fast-paced sector (retail, hospitality, consumer, etc.) Why Apply? Shape people strategy across a nationally recognised, customer-first retail business Be part of a forward-thinking People team delivering change at scale Influence transformation from the top, driving real organisational and cultural evolution Join a business where values, inclusion and innovation sit at the heart of everything they do Ready to make your impact in retail transformation? Apply now or get in touch for a confidential discussion. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process. For more information about this role, please contact: Collections ExecutiveCentral London (Hybrid) Up to £35,000 + benefits Full Time - Mon-Fri, alt SaturdaysAre you a customer-focused professional Product & Change LeadManchester (Hybrid - 3 days office / 2 days remote)Up to £60,000 + bonusPermanent Full-Time (40 hours/week)Are you a comme £75,000 Manchester City Centre Permanent Legal Counsel - Commercial FocusHybrid - Central Manchester Up to £75,000 + BenefitsWe're working with a well-established and growing business that'
Bid Management Manager Senior Level Full time The Sales Excellence, Pursuit Services Orals Coaching Service MU Lead supports the Winning Orals Network (WON) to -create more engaging & memorable client experiences -raise our orals acumen for messaging, process rigor, and presenting -help increase our win rate Key Responsibilities: Serve as orals point of contact for stakeholders (MU/CG Sales Leadership, Ops Lead ) and key contacts (CALs, Go, Innovation Hub ) to identify opportunities where Orals Coaching is required. Foster and grow the Orals Coaching Roster (train new coaches on WON coaching processes, induction of new coaches, regularly Coach's Connects meetings to educate & to inspire for the WON master Orals Coach certification) Content production (ex: Coach's Teams site for pain points & resolutions, WON Global to share innovative ideas, WON NA for tips/tricks; Formal service collateral like best practices for Collections site ) Work with MU Sales Excellence Lead and advisors and Pursuit Services Lead to assign coaches to priority deals (playing the connector between the Coaches, Pursuit Services Demand and Deal Teams) as well as coach some deals yourself. This will involve connecting with Bid/Proposal Managers and Sales Captures to learn more about the deal to match with optimal coach, strategic check-ins, conducting deal debriefs Coaching of deal teams directly 50% of time, full & light coaching owing to 3 critical points of engagement that will help the team with message house creation, strategy (plan for team and timeline), feedback at dry runs and dress rehearsals Program operations (ex: Monthly/quarterly reporting, logging orals coaching requests that come directly to you in myPursuitServices, Coach tagging in MMS, internal Opp tracker ) Help lead and facilitate orals learning/marketing initiatives across the MU (ex: Orals 101 Lunch & Learns, "Open Door" sessions, new-hire WON program awareness, MU All Hands Sales Calls spotlights ) Meet with Market Orals Lead and other Orals MU POCs to ideate new/better approaches to orals for program optimization What we are looking for: -Extensive experience in a similar role -Strong Stakeholder Management -Confidence in delivering training both in person and virtually -A strong knowledge of sales and the selling process London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces. Discover where this job fits at Accenture Build lasting relationships using your industry knowledge and client insights to help clients reinvent and grow. Learn more about the hiring process at Accenture
Jul 28, 2025
Full time
Bid Management Manager Senior Level Full time The Sales Excellence, Pursuit Services Orals Coaching Service MU Lead supports the Winning Orals Network (WON) to -create more engaging & memorable client experiences -raise our orals acumen for messaging, process rigor, and presenting -help increase our win rate Key Responsibilities: Serve as orals point of contact for stakeholders (MU/CG Sales Leadership, Ops Lead ) and key contacts (CALs, Go, Innovation Hub ) to identify opportunities where Orals Coaching is required. Foster and grow the Orals Coaching Roster (train new coaches on WON coaching processes, induction of new coaches, regularly Coach's Connects meetings to educate & to inspire for the WON master Orals Coach certification) Content production (ex: Coach's Teams site for pain points & resolutions, WON Global to share innovative ideas, WON NA for tips/tricks; Formal service collateral like best practices for Collections site ) Work with MU Sales Excellence Lead and advisors and Pursuit Services Lead to assign coaches to priority deals (playing the connector between the Coaches, Pursuit Services Demand and Deal Teams) as well as coach some deals yourself. This will involve connecting with Bid/Proposal Managers and Sales Captures to learn more about the deal to match with optimal coach, strategic check-ins, conducting deal debriefs Coaching of deal teams directly 50% of time, full & light coaching owing to 3 critical points of engagement that will help the team with message house creation, strategy (plan for team and timeline), feedback at dry runs and dress rehearsals Program operations (ex: Monthly/quarterly reporting, logging orals coaching requests that come directly to you in myPursuitServices, Coach tagging in MMS, internal Opp tracker ) Help lead and facilitate orals learning/marketing initiatives across the MU (ex: Orals 101 Lunch & Learns, "Open Door" sessions, new-hire WON program awareness, MU All Hands Sales Calls spotlights ) Meet with Market Orals Lead and other Orals MU POCs to ideate new/better approaches to orals for program optimization What we are looking for: -Extensive experience in a similar role -Strong Stakeholder Management -Confidence in delivering training both in person and virtually -A strong knowledge of sales and the selling process London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces. Discover where this job fits at Accenture Build lasting relationships using your industry knowledge and client insights to help clients reinvent and grow. Learn more about the hiring process at Accenture
Role: Customer Service Advisor Location: Ringwood, BH24 Hours: Full time, 40 hours per week Shifts: Contracted hours between 7:00am - 10:00pm, Monday to Sunday (Typical shifts for this role between 7.00am - 6.00 pm) Contract Type: Permanent Salary: 12.21 per hour Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? We are recruiting for an enthusiastic and driven individual to join our team as Contact Centre Advisor based in Ringwood. You'll be the first point of contact for customers of our exciting clients, covering a wide range of magazine collections-from comic heroes and crafts to sci-fi, sports, and military history. Your role will involve handling customer queries via phone, email, live chat, and social media, ensuring every interaction is professional, friendly, and solution focused. Key Responsibilities Respond to customer enquiries via phone, email, live chat, and social media Resolve queries efficiently using our internal systems Deliver a high standard of customer service at all times Collaborate with team members to continuously improve the customer experience What We're Looking For Confident using IT systems; basic Excel and Word knowledge is a plus Excellent communication, numeracy, and literacy skills A positive telephone manner and strong problem-solving abilities Previous customer service or call centre experience is desirable but not essential Hours: A rota is supplied every two weeks with your working hours. Typical working hours for this role are 7.00am - 3.30pm, and 9.30 am - 6.00 pm. Contracted hours are 7.00am - 10.00pm Monday to Sunday. You occasionally may be required to cover weekends when required by the business. The weekend shift will cover the hours between 9.00am-5.30 pm Why Join Our Team? A fun, sociable, and supportive team culture Career development opportunities with salary progression Full training and ongoing support provided Flexible working hours with weekend availability post-training Generous benefits including: o 50% discount on More bus tickets o Pension scheme with Standard Life o Eye test vouchers and gym discounts o Charity involvement and fundraising days o Weekly dress-down days o Cycle to work scheme o 500 refer-a-friend bonus o Recognition and reward schemes Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Jul 15, 2025
Full time
Role: Customer Service Advisor Location: Ringwood, BH24 Hours: Full time, 40 hours per week Shifts: Contracted hours between 7:00am - 10:00pm, Monday to Sunday (Typical shifts for this role between 7.00am - 6.00 pm) Contract Type: Permanent Salary: 12.21 per hour Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? We are recruiting for an enthusiastic and driven individual to join our team as Contact Centre Advisor based in Ringwood. You'll be the first point of contact for customers of our exciting clients, covering a wide range of magazine collections-from comic heroes and crafts to sci-fi, sports, and military history. Your role will involve handling customer queries via phone, email, live chat, and social media, ensuring every interaction is professional, friendly, and solution focused. Key Responsibilities Respond to customer enquiries via phone, email, live chat, and social media Resolve queries efficiently using our internal systems Deliver a high standard of customer service at all times Collaborate with team members to continuously improve the customer experience What We're Looking For Confident using IT systems; basic Excel and Word knowledge is a plus Excellent communication, numeracy, and literacy skills A positive telephone manner and strong problem-solving abilities Previous customer service or call centre experience is desirable but not essential Hours: A rota is supplied every two weeks with your working hours. Typical working hours for this role are 7.00am - 3.30pm, and 9.30 am - 6.00 pm. Contracted hours are 7.00am - 10.00pm Monday to Sunday. You occasionally may be required to cover weekends when required by the business. The weekend shift will cover the hours between 9.00am-5.30 pm Why Join Our Team? A fun, sociable, and supportive team culture Career development opportunities with salary progression Full training and ongoing support provided Flexible working hours with weekend availability post-training Generous benefits including: o 50% discount on More bus tickets o Pension scheme with Standard Life o Eye test vouchers and gym discounts o Charity involvement and fundraising days o Weekly dress-down days o Cycle to work scheme o 500 refer-a-friend bonus o Recognition and reward schemes Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 13, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
