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Delivery & Customer Success Manager
Doccla UK Limited
A Bit About Us We're Doccla, the virtual ward company. We provide patients and clinicians with the transformative power of remote patient monitoring. Our existing customers are hospitals, community services, and NHS commissioners that we partner with to deliver tech-enabled virtual wards. With our technology, logistics, and support, patients can be discharged from a hospital ward to a virtual one and recover in the comfort of their own homes. Patients love our care pathways and health services become more efficient; it's a win-win. Doccla is a growing health tech startup; we have secured a £35m Series B funding, led by European VC Lakestar, with new investors French VC Elaia and existing investors General Catalyst, Speedinvest, and the investment leg of German media company Bertelsmann also participating. We're solving real problems for patients and health systems and we are growing at an exceptional speed. We're looking for dedicated people with a passion for solving healthcare challenges. This is your chance to join us at a key stage of our growth. Our ambition is to be a category leader in virtual healthcare. You will join a highly entrepreneurial team that combines technical, clinical, operational, and commercial colleagues. What you'll do as a Delivery & Customer Success Manager Impact: Take full ownership of the client relationship, leading meetings, and ensuring their needs and expectations are consistently met. Manage the end-to-end creation and implementation of pathways, coordinating efforts both internally and externally to ensure seamless execution. Regularly prepare and present reports to clients including SLA reports, red alert reports, patient feedback reports, referral reports, etc., and create action plans to optimise performance. Lead initiatives to enhance client engagement and ensure optimal utilization of capacity, driving continuous improvement. Act as the customer's advocate within the organisation, ensuring their feedback is escalated to the appropriate team. Collaborate with the commercial team to define and execute a strategic account plan for each client, aligning efforts with business objectives. Identify and pursue opportunities for upselling and business growth where possible. Behaviours: Relationship Building and Maintenance: Skilled at building and maintaining strong, trust-based relationships with clients, fostering long-term partnerships. Organised and Structured: Maintains an organised and structured approach to work, ensuring all tasks and projects are managed efficiently and effectively. Navigating Challenging Conversations: Confident and adept at handling difficult conversations, maintaining professionalism, and finding solutions in complex situations. Autonomous and Decisive: Operates with a high level of autonomy, making informed decisions quickly and effectively to drive progress. Motivational: Inspires and motivates others with a positive attitude, fostering a collaborative and productive work environment. How we work We empower everyone to take ownership and responsibility for the company and their role within it. We act ethically and prioritize helping patients and safeguarding their safety. To thrive at Doccla, a can-do and action-oriented attitude is essential, as is being a clear and open communicator receptive to feedback. Our team is hybrid, with offices in London, Denmark, Germany, and Stockholm. Most team members live in and around London and visit the office 1-3 times per week for in-person meetings, social activities, and office perks. The remote vs. office work balance will depend on your role, with some roles offering full remote flexibility. We have an employee equity pool, so you can share in the company's success as it grows. Some of our employee benefits include: Annual Leave & Holidays: 25 days of annual leave plus up to 8 bank holidays; flexibility to buy or sell holidays back. Remote Working: Flexible remote options; £200 home office stipend. Financial Benefits: Employee stock options; 4% pension contribution; 4x basic pay life insurance. Health & Wellness: Private health insurance; 4 months full pay for birthing and non-birthing parents; sick pay. Workplace Perks: Daily lunch at HQ; pet-friendly office. Other Benefits: £500 learning & development budget; cycle-to-work scheme; access to Smart Health services including online GP, mental health support, nutrition advice, fitness plans, second medical opinions, and health checks. What you get for your hard work: A competitive compensation package (base + options) with semi-annual and annual reviews. Opportunity to work at a patient-focused, client-centric healthtech startup backed by top VC firms. Growth opportunities: trying new things, leading, challenging the status quo, and owning your impact, with full support. Diversity at Doccla We embrace diversity to build a valued product, hiring from various backgrounds, races, religions, nationalities, genders, sexual orientations, ages, and abilities. We appreciate your time in applying and look forward to your application! Safer Recruitment We are committed to safeguarding and promoting the welfare of children and vulnerable adults. A DBS check is required for posts with access to these groups. Applying or working with children if disqualified is an offence.
Jul 25, 2025
Full time
A Bit About Us We're Doccla, the virtual ward company. We provide patients and clinicians with the transformative power of remote patient monitoring. Our existing customers are hospitals, community services, and NHS commissioners that we partner with to deliver tech-enabled virtual wards. With our technology, logistics, and support, patients can be discharged from a hospital ward to a virtual one and recover in the comfort of their own homes. Patients love our care pathways and health services become more efficient; it's a win-win. Doccla is a growing health tech startup; we have secured a £35m Series B funding, led by European VC Lakestar, with new investors French VC Elaia and existing investors General Catalyst, Speedinvest, and the investment leg of German media company Bertelsmann also participating. We're solving real problems for patients and health systems and we are growing at an exceptional speed. We're looking for dedicated people with a passion for solving healthcare challenges. This is your chance to join us at a key stage of our growth. Our ambition is to be a category leader in virtual healthcare. You will join a highly entrepreneurial team that combines technical, clinical, operational, and commercial colleagues. What you'll do as a Delivery & Customer Success Manager Impact: Take full ownership of the client relationship, leading meetings, and ensuring their needs and expectations are consistently met. Manage the end-to-end creation and implementation of pathways, coordinating efforts both internally and externally to ensure seamless execution. Regularly prepare and present reports to clients including SLA reports, red alert reports, patient feedback reports, referral reports, etc., and create action plans to optimise performance. Lead initiatives to enhance client engagement and ensure optimal utilization of capacity, driving continuous improvement. Act as the customer's advocate within the organisation, ensuring their feedback is escalated to the appropriate team. Collaborate with the commercial team to define and execute a strategic account plan for each client, aligning efforts with business objectives. Identify and pursue opportunities for upselling and business growth where possible. Behaviours: Relationship Building and Maintenance: Skilled at building and maintaining strong, trust-based relationships with clients, fostering long-term partnerships. Organised and Structured: Maintains an organised and structured approach to work, ensuring all tasks and projects are managed efficiently and effectively. Navigating Challenging Conversations: Confident and adept at handling difficult conversations, maintaining professionalism, and finding solutions in complex situations. Autonomous and Decisive: Operates with a high level of autonomy, making informed decisions quickly and effectively to drive progress. Motivational: Inspires and motivates others with a positive attitude, fostering a collaborative and productive work environment. How we work We empower everyone to take ownership and responsibility for the company and their role within it. We act ethically and prioritize helping patients and safeguarding their safety. To thrive at Doccla, a can-do and action-oriented attitude is essential, as is being a clear and open communicator receptive to feedback. Our team is hybrid, with offices in London, Denmark, Germany, and Stockholm. Most team members live in and around London and visit the office 1-3 times per week for in-person meetings, social activities, and office perks. The remote vs. office work balance will depend on your role, with some roles offering full remote flexibility. We have an employee equity pool, so you can share in the company's success as it grows. Some of our employee benefits include: Annual Leave & Holidays: 25 days of annual leave plus up to 8 bank holidays; flexibility to buy or sell holidays back. Remote Working: Flexible remote options; £200 home office stipend. Financial Benefits: Employee stock options; 4% pension contribution; 4x basic pay life insurance. Health & Wellness: Private health insurance; 4 months full pay for birthing and non-birthing parents; sick pay. Workplace Perks: Daily lunch at HQ; pet-friendly office. Other Benefits: £500 learning & development budget; cycle-to-work scheme; access to Smart Health services including online GP, mental health support, nutrition advice, fitness plans, second medical opinions, and health checks. What you get for your hard work: A competitive compensation package (base + options) with semi-annual and annual reviews. Opportunity to work at a patient-focused, client-centric healthtech startup backed by top VC firms. Growth opportunities: trying new things, leading, challenging the status quo, and owning your impact, with full support. Diversity at Doccla We embrace diversity to build a valued product, hiring from various backgrounds, races, religions, nationalities, genders, sexual orientations, ages, and abilities. We appreciate your time in applying and look forward to your application! Safer Recruitment We are committed to safeguarding and promoting the welfare of children and vulnerable adults. A DBS check is required for posts with access to these groups. Applying or working with children if disqualified is an offence.
Senior Product Manager
VC Evidensia UK Keynsham, Somerset
Are you ready to lead the charge in pet-owner acquisition through data-driven digital innovation? The Role We are seeking a Senior Product Manager to join our Acquisitions team focused on creating digital solutions to drive and support the acquisition of registered IVC-E pet owners and their pets across the IVC group. Working closely with SEO and SEM teams to drive organic and paid traffic and optimising the customer experience to convert that traffic. The team also support clinical efficiencies by optimising for customer self-service. Responsibilities Strategic Leadership: Develop and execute a product roadmap aligned with the company's overall strategy, articulating a clear product vision and providing insights on product health and market trends. Product Management: Own the product's profitability and commercial success, crafting high-level product requirements, managing product launches, and incorporating customer feedback to optimize product performance. Collaboration: Foster strong partnerships with engineering, marketing, customer support, and other teams to ensure a unified product vision. Data-Driven Decision Making: Develop and track key performance indicators (KPIs) to measure product success and make data-driven decisions to enhance the customer experience. Continuous Improvement: Conduct market research and stay updated on industry trends to identify opportunities for product enhancement. Qualifications 5+ years of experience in crafting and launching successful digital products with a proven track record of product impact Strong strategic thinking, problem-solving, and decision-making abilities Excellent communication and collaboration skills with an ability to work in complex environments Data analysis expertise (CLTV, product analytics, A/B testing) Experience in SEO is a plus You Matter to Us Our people are at the heart of everything we do. That's why we invest in you: your growth, your environment, and your well-being. Alongside a competitive salary, you'll enjoy a range of benefits designed to support your career and life beyond work, including: Work-life balance with hybrid and Remote working options available Dog-friendly office when you do come into the Chocolate Factory 6.6 weeks' annual leave, inclusive of bank holidays Additional holiday entitlement for your birthday Enhanced family-friendly leave and pay Discretionary annual bonus Reduced-cost veterinary care for your own pets Retail discounts and cashback offers Private medical insurance or Cash Health Plan (eligibility applies) Company pension with IVC Evidensia contributions Cycle to Work and Green Car schemes (eligibility applies) 24/7 confidential Employee Assistance Programme Wellbeing initiatives to support you at every stage Apply now via the link below or reach out to me directly to explore this further.Alternatively, please visit our website to find out more about how we're positively impacting the lives of animals and their owners. IVC Evidensia UK IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. Any questions before applying? Speak to Jake Nicholls from our recruitment team who would be happy to help you with any questions you have before applying for this role.
Jul 25, 2025
Full time
Are you ready to lead the charge in pet-owner acquisition through data-driven digital innovation? The Role We are seeking a Senior Product Manager to join our Acquisitions team focused on creating digital solutions to drive and support the acquisition of registered IVC-E pet owners and their pets across the IVC group. Working closely with SEO and SEM teams to drive organic and paid traffic and optimising the customer experience to convert that traffic. The team also support clinical efficiencies by optimising for customer self-service. Responsibilities Strategic Leadership: Develop and execute a product roadmap aligned with the company's overall strategy, articulating a clear product vision and providing insights on product health and market trends. Product Management: Own the product's profitability and commercial success, crafting high-level product requirements, managing product launches, and incorporating customer feedback to optimize product performance. Collaboration: Foster strong partnerships with engineering, marketing, customer support, and other teams to ensure a unified product vision. Data-Driven Decision Making: Develop and track key performance indicators (KPIs) to measure product success and make data-driven decisions to enhance the customer experience. Continuous Improvement: Conduct market research and stay updated on industry trends to identify opportunities for product enhancement. Qualifications 5+ years of experience in crafting and launching successful digital products with a proven track record of product impact Strong strategic thinking, problem-solving, and decision-making abilities Excellent communication and collaboration skills with an ability to work in complex environments Data analysis expertise (CLTV, product analytics, A/B testing) Experience in SEO is a plus You Matter to Us Our people are at the heart of everything we do. That's why we invest in you: your growth, your environment, and your well-being. Alongside a competitive salary, you'll enjoy a range of benefits designed to support your career and life beyond work, including: Work-life balance with hybrid and Remote working options available Dog-friendly office when you do come into the Chocolate Factory 6.6 weeks' annual leave, inclusive of bank holidays Additional holiday entitlement for your birthday Enhanced family-friendly leave and pay Discretionary annual bonus Reduced-cost veterinary care for your own pets Retail discounts and cashback offers Private medical insurance or Cash Health Plan (eligibility applies) Company pension with IVC Evidensia contributions Cycle to Work and Green Car schemes (eligibility applies) 24/7 confidential Employee Assistance Programme Wellbeing initiatives to support you at every stage Apply now via the link below or reach out to me directly to explore this further.Alternatively, please visit our website to find out more about how we're positively impacting the lives of animals and their owners. IVC Evidensia UK IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. Any questions before applying? Speak to Jake Nicholls from our recruitment team who would be happy to help you with any questions you have before applying for this role.
Amazon
Software Development Engineer, AWS Healthcare AI
Amazon
Software Development Engineer, AWS Healthcare AI Job ID: Amazon Development Center U.S., Inc. At AWS Healthcare AI, we're at the forefront of revolutionizing healthcare delivery through innovative AI solutions that serve millions globally. We're building next-generation services that combine Amazon's world-class AI infrastructure with deep healthcare expertise. Our mission is to accelerate healthcare businesses by delivering intuitive and differentiated technology solutions that solve enduring challenges in the industry. As a Software Development Engineer in the AWS Healthcare AI team, you'll play a crucial role in developing AI-powered healthcare solutions. You'll be working on transformative products that leverage generative and agentic AI to enhance clinical and administrative workflows for healthcare providers. Your work will directly contribute to improving patient care, enhancing operational efficiency, and delivering exceptional value to our customers. Join us in revolutionizing healthcare through AI. Apply now to be part of a team that's making a real difference in people's lives while working with technology at a global scale. Key job responsibilities • Design, develop, deploy, and maintain AWS healthcare services using cloud computing and AI technologies • Collaborate with cross-functional teams including product managers, applied scientists, and other engineers to define and execute on our product roadmap • Implement and optimize machine learning models for healthcare applications • Contribute to architectural decisions for scalable, reliable, and efficient cloud services • Ensure high standards of code quality through code reviews, automated testing, and continuous integration • Participate in the full software development lifecycle, from concept to delivery and maintenance • Drive innovation in solving complex healthcare challenges using advanced technologies • Maintain operational excellence and compliance with healthcare industry standards • Continuously learn and adapt to new technologies and methodologies in the rapidly evolving field of healthcare AI A day in the life Inclusive Team Culture Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life Balance Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor. About the team Join a team that's shaping the future of AI in healthcare. You'll have the opportunity to: • Work on meaningful problems that improve lives globally • Access industry-leading technology and vast resources • Collaborate with world-class researchers and engineers • Be part of an organization that values innovation, technical excellence, and impactful solutions BASIC QUALIFICATIONS - Bachelor's degree in Computer Science, Software Engineering, or related technical field - 5+ years of professional software development experience - Strong proficiency in at least one programming language such as Java, C++, or Python - Experience with distributed systems and cloud computing platforms - Familiarity with machine learning concepts and their practical applications - Knowledge of data structures, algorithms, and software design patterns - Experience with agile development methodologies - Strong problem-solving skills and attention to detail PREFERRED QUALIFICATIONS - Master's degree in Computer Science, AI, or related field - Experience with healthcare data standards (FHIR) or HIPAA compliance - Familiarity with AI/ML frameworks such as TensorFlow, PyTorch, or scikit-learn - Knowledge of natural language processing (NLP) or speech recognition technologies - Experience with AWS services and cloud architecture - Contributions to open-source projects or research publications - Strong communication skills and ability to explain complex technical concepts to non-technical stakeholders Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site. Important FAQs for current Government employees Before proceeding, please review the following FAQs Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 25, 2025
Full time
Software Development Engineer, AWS Healthcare AI Job ID: Amazon Development Center U.S., Inc. At AWS Healthcare AI, we're at the forefront of revolutionizing healthcare delivery through innovative AI solutions that serve millions globally. We're building next-generation services that combine Amazon's world-class AI infrastructure with deep healthcare expertise. Our mission is to accelerate healthcare businesses by delivering intuitive and differentiated technology solutions that solve enduring challenges in the industry. As a Software Development Engineer in the AWS Healthcare AI team, you'll play a crucial role in developing AI-powered healthcare solutions. You'll be working on transformative products that leverage generative and agentic AI to enhance clinical and administrative workflows for healthcare providers. Your work will directly contribute to improving patient care, enhancing operational efficiency, and delivering exceptional value to our customers. Join us in revolutionizing healthcare through AI. Apply now to be part of a team that's making a real difference in people's lives while working with technology at a global scale. Key job responsibilities • Design, develop, deploy, and maintain AWS healthcare services using cloud computing and AI technologies • Collaborate with cross-functional teams including product managers, applied scientists, and other engineers to define and execute on our product roadmap • Implement and optimize machine learning models for healthcare applications • Contribute to architectural decisions for scalable, reliable, and efficient cloud services • Ensure high standards of code quality through code reviews, automated testing, and continuous integration • Participate in the full software development lifecycle, from concept to delivery and maintenance • Drive innovation in solving complex healthcare challenges using advanced technologies • Maintain operational excellence and compliance with healthcare industry standards • Continuously learn and adapt to new technologies and methodologies in the rapidly evolving field of healthcare AI A day in the life Inclusive Team Culture Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life Balance Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor. About the team Join a team that's shaping the future of AI in healthcare. You'll have the opportunity to: • Work on meaningful problems that improve lives globally • Access industry-leading technology and vast resources • Collaborate with world-class researchers and engineers • Be part of an organization that values innovation, technical excellence, and impactful solutions BASIC QUALIFICATIONS - Bachelor's degree in Computer Science, Software Engineering, or related technical field - 5+ years of professional software development experience - Strong proficiency in at least one programming language such as Java, C++, or Python - Experience with distributed systems and cloud computing platforms - Familiarity with machine learning concepts and their practical applications - Knowledge of data structures, algorithms, and software design patterns - Experience with agile development methodologies - Strong problem-solving skills and attention to detail PREFERRED QUALIFICATIONS - Master's degree in Computer Science, AI, or related field - Experience with healthcare data standards (FHIR) or HIPAA compliance - Familiarity with AI/ML frameworks such as TensorFlow, PyTorch, or scikit-learn - Knowledge of natural language processing (NLP) or speech recognition technologies - Experience with AWS services and cloud architecture - Contributions to open-source projects or research publications - Strong communication skills and ability to explain complex technical concepts to non-technical stakeholders Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site. Important FAQs for current Government employees Before proceeding, please review the following FAQs Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Bupa
Medical Revalidation Manager
Bupa
Before submitting your application, you should read our privacy notice to understand how Bupa will use, store and share your information. For Australia or New Zealand candidates - Before submitting your application, you should read our privacy notice to understand how Bupa will use, store and share your information. Medical Revalidation Manager page is loaded Medical Revalidation Manager Apply locations Central London time type Full time posted on Posted 8 Days Ago time left to apply End Date: July 28, 2025 (3 days left to apply) job requisition id R Job Description: Medical Revalidation Manager Hybrid Working - up to 2 days in the office Location: Angel Court, London FTC - MAT Leave cover Full Time (37.5 hours per week) Salary: £41.5k + fabulous Bupa benefits We make health happen At Bupa, we're here to help people live longer, healthier, happier lives - and make a better world. As a global healthcare provider and insurer with no shareholders, our focus is always on our customers and our people. AsMedical Revalidation Manager, you'll play a vital role in upholding the highest standards of clinical governance across Bupa's Designated Body. You'll ensure that our doctors are supported through their revalidation and appraisal journeys, helping them stay licensed and ready to deliver outstanding care. This is your chance to make a real difference behind the scenes - supporting the people who care for others. Key Responsibilities In this role, you'll lead the smooth running of Bupa's medical revalidation and appraisal processes. You'll work closely with the Responsible Officer (RO), Lead Medical Appraiser (LMA), and senior clinical teams to make sure everything runs on time and to the highest standards. Here's what you'll be doing: Managing the 5-year GMC revalidation cycle and annual appraisals for doctors in our Designated Body Leading a small team of revalidation administrators and overseeing the revalidation cost centre Acting as the first point of contact for queries and complaints about the revalidation process Supporting appraisers and appraisees with guidance, training, and feedback Monitoring appraisal timelines and proactively engaging with doctors to keep things on track Preparing reports and dashboards for governance committees and boards Reviewing and improving revalidation policies and systems to meet national standards Analysing data from appraisals to identify trends and areas for improvement Ensuring we have enough trained appraisers and maintaining quality standards across the board What We're Looking For We're looking for someone who's organised, proactive, and confident working with senior clinical stakeholders. You'll need to be comfortable managing processes, people, and data - all while keeping the bigger picture in mind. Here's what will help you succeed: Strong understanding of GMC and NHS England revalidation and appraisal requirements Experience working with clinicians or senior stakeholders in a healthcare setting Excellent communication and influencing skills - especially when working with busy doctors A proactive, solutions-focused mindset with great attention to detail Strong planning and organisational skills Confident using IT systems, including spreadsheets and appraisal platforms Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days holiday, increasing through length of service, with option to buy or sell Enhanced pension and life insurance Private medical insurance Access to our health and wellbeing services, including mental health support Discounts on Bupa products and services Opportunities for career development and internal mobility Why Bupa We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: m Time Type: Full time Job Area: Locations: Angel Court, London About Us Be at the heart of helping people live longer healthier, happier lives and making a better world . We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we'd like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion - they're at the heart of our positively different culture of care. At Bupa you'll be challenged, you'll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Get In Touch Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.
Jul 25, 2025
Full time
Before submitting your application, you should read our privacy notice to understand how Bupa will use, store and share your information. For Australia or New Zealand candidates - Before submitting your application, you should read our privacy notice to understand how Bupa will use, store and share your information. Medical Revalidation Manager page is loaded Medical Revalidation Manager Apply locations Central London time type Full time posted on Posted 8 Days Ago time left to apply End Date: July 28, 2025 (3 days left to apply) job requisition id R Job Description: Medical Revalidation Manager Hybrid Working - up to 2 days in the office Location: Angel Court, London FTC - MAT Leave cover Full Time (37.5 hours per week) Salary: £41.5k + fabulous Bupa benefits We make health happen At Bupa, we're here to help people live longer, healthier, happier lives - and make a better world. As a global healthcare provider and insurer with no shareholders, our focus is always on our customers and our people. AsMedical Revalidation Manager, you'll play a vital role in upholding the highest standards of clinical governance across Bupa's Designated Body. You'll ensure that our doctors are supported through their revalidation and appraisal journeys, helping them stay licensed and ready to deliver outstanding care. This is your chance to make a real difference behind the scenes - supporting the people who care for others. Key Responsibilities In this role, you'll lead the smooth running of Bupa's medical revalidation and appraisal processes. You'll work closely with the Responsible Officer (RO), Lead Medical Appraiser (LMA), and senior clinical teams to make sure everything runs on time and to the highest standards. Here's what you'll be doing: Managing the 5-year GMC revalidation cycle and annual appraisals for doctors in our Designated Body Leading a small team of revalidation administrators and overseeing the revalidation cost centre Acting as the first point of contact for queries and complaints about the revalidation process Supporting appraisers and appraisees with guidance, training, and feedback Monitoring appraisal timelines and proactively engaging with doctors to keep things on track Preparing reports and dashboards for governance committees and boards Reviewing and improving revalidation policies and systems to meet national standards Analysing data from appraisals to identify trends and areas for improvement Ensuring we have enough trained appraisers and maintaining quality standards across the board What We're Looking For We're looking for someone who's organised, proactive, and confident working with senior clinical stakeholders. You'll need to be comfortable managing processes, people, and data - all while keeping the bigger picture in mind. Here's what will help you succeed: Strong understanding of GMC and NHS England revalidation and appraisal requirements Experience working with clinicians or senior stakeholders in a healthcare setting Excellent communication and influencing skills - especially when working with busy doctors A proactive, solutions-focused mindset with great attention to detail Strong planning and organisational skills Confident using IT systems, including spreadsheets and appraisal platforms Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days holiday, increasing through length of service, with option to buy or sell Enhanced pension and life insurance Private medical insurance Access to our health and wellbeing services, including mental health support Discounts on Bupa products and services Opportunities for career development and internal mobility Why Bupa We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: m Time Type: Full time Job Area: Locations: Angel Court, London About Us Be at the heart of helping people live longer healthier, happier lives and making a better world . We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we'd like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion - they're at the heart of our positively different culture of care. At Bupa you'll be challenged, you'll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Get In Touch Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.
Customer Success Manager
HIRANI
Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Statistics Statistics The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Salary of up to £40k (depending on experience) Sonrai is a Belfast-based AI data discovery company on a mission to help save patient lives through AI technology. We enable Biotech and Pharma companies to reduce the cost, time, and risk from early discovery to clinical trials, accelerate drug, biomarker, and diagnostics, maintain a secure and compliant Trusted Research Environment, and effectively and safely manage data. Our bioinformatic cloud product is sold on a licence fee basis, along with accompanying data science and software engineering professional services. Our clients and partners already include some of the biggest names around, and we're now looking to appoint a Customer Success Manager to help deliver our strategy. It's a great time to be joining Sonrai; over the past two years, we have: Successfully grown our customer base across a range of biotech and pharma organisations globally Grown our team to 35+ and won multiple awards Opportunity & Responsibilities The Customer Success Manager will work closely with the Director of Customer Success and the wider Sonrai team to enable success of clients and partners, and promote client growth and retention. Specific Responsibilities include: Ensure clients within your portfolio have the right tools and support to succeed. Establish strong professional relationships with each client and develop a solid understanding of their current needs and anticipate future needs. Be the primary point of contact for your clients and manage all aspects of service delivery within your portfolio. Develop and maintain sufficient knowledge of Sonrai products to carry out the role effectively. Work closely with technical teams to ensure client needs are met. Plan and lead internal and external meetings. Identify appropriate opportunities for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line with business objectives. Maintain compliance with Sonrai's quality management system. UK and international travel may be required as necessary to meet with clients. Frequency of travel is dictated by business need, estimated at 1-3 short visits per year. You will have: A Life sciences, bioinformatics or software-related bachelors degree (2.1 or higher) or equivalent (relevant post graduate qualification desirable) 2+ years relevant professional experience in a customer facing role (such as at a CRO, or PAAS or SAAS company) A good understanding of the role of biomarkers and data analytics in precision medicine. Excellent project management skills including ability to plan and prioritise tasks whilst maintaining a high level of accuracy in all work carried out. Experience successfully managing projects in a professional environment. Demonstrate confident, effective and professional communication skills (written, oral and presentational). Evidence of ability to manage time and workload effectively while in a remote working environment. Ability to deal skillfully and promptly with new situations in order to identify feasible and practical solutions. Ability to work across a range of functional and organisational boundaries. Demonstrated ability to work successfully both independently and within a collaborative team including fostering trusting working relationships with internal teams and clients. Proficiency in use of project management tools. Right to work in the UK or Ireland for a minimum of 2 years from the date of any job offer from Sonrai Proficient to a relevant level of Business English Competitive salary and commission structure Employer pension contribution Enhanced Maternity Leave and Paternity Leave Opportunity to work from home 25 days annual leave plus 10 public/bank holidays Training budget / strong focus on staff development
Jul 25, 2025
Full time
Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Statistics Statistics The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Salary of up to £40k (depending on experience) Sonrai is a Belfast-based AI data discovery company on a mission to help save patient lives through AI technology. We enable Biotech and Pharma companies to reduce the cost, time, and risk from early discovery to clinical trials, accelerate drug, biomarker, and diagnostics, maintain a secure and compliant Trusted Research Environment, and effectively and safely manage data. Our bioinformatic cloud product is sold on a licence fee basis, along with accompanying data science and software engineering professional services. Our clients and partners already include some of the biggest names around, and we're now looking to appoint a Customer Success Manager to help deliver our strategy. It's a great time to be joining Sonrai; over the past two years, we have: Successfully grown our customer base across a range of biotech and pharma organisations globally Grown our team to 35+ and won multiple awards Opportunity & Responsibilities The Customer Success Manager will work closely with the Director of Customer Success and the wider Sonrai team to enable success of clients and partners, and promote client growth and retention. Specific Responsibilities include: Ensure clients within your portfolio have the right tools and support to succeed. Establish strong professional relationships with each client and develop a solid understanding of their current needs and anticipate future needs. Be the primary point of contact for your clients and manage all aspects of service delivery within your portfolio. Develop and maintain sufficient knowledge of Sonrai products to carry out the role effectively. Work closely with technical teams to ensure client needs are met. Plan and lead internal and external meetings. Identify appropriate opportunities for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line with business objectives. Maintain compliance with Sonrai's quality management system. UK and international travel may be required as necessary to meet with clients. Frequency of travel is dictated by business need, estimated at 1-3 short visits per year. You will have: A Life sciences, bioinformatics or software-related bachelors degree (2.1 or higher) or equivalent (relevant post graduate qualification desirable) 2+ years relevant professional experience in a customer facing role (such as at a CRO, or PAAS or SAAS company) A good understanding of the role of biomarkers and data analytics in precision medicine. Excellent project management skills including ability to plan and prioritise tasks whilst maintaining a high level of accuracy in all work carried out. Experience successfully managing projects in a professional environment. Demonstrate confident, effective and professional communication skills (written, oral and presentational). Evidence of ability to manage time and workload effectively while in a remote working environment. Ability to deal skillfully and promptly with new situations in order to identify feasible and practical solutions. Ability to work across a range of functional and organisational boundaries. Demonstrated ability to work successfully both independently and within a collaborative team including fostering trusting working relationships with internal teams and clients. Proficiency in use of project management tools. Right to work in the UK or Ireland for a minimum of 2 years from the date of any job offer from Sonrai Proficient to a relevant level of Business English Competitive salary and commission structure Employer pension contribution Enhanced Maternity Leave and Paternity Leave Opportunity to work from home 25 days annual leave plus 10 public/bank holidays Training budget / strong focus on staff development
Studio General Manager
Ten Health And Fitness
Studio General Manager Job Description and Person Specification Summary Job Title Service Area: Operations Reports to: Group Operations Manager Direct Reports: Directly Employed and Freelance colleagues, including Client Advisors, Trainers, Physiotherapists and Therapists. Key Relationships: Group Operations Manager, Operations Director, Schedule Coordinator, Physiotherapy Area Manager, HR and Recruitment Officer, Marketing Base Location: Ten Health & Fitness Notting Hill Gate Flexibility: 100 % Studio Based and with some shifts on desk Working Pattern: Full Time, Fortnightly Rota working one weekend day every two weeks (E.g. Week 1: Mon-Fri / Week 2: Tues-Sat or Sun-Thurs) Purpose: To lead an inclusive, safe, and client-focused team To lead and manage the Studio, ensuring the highest standards of client engagement, operational compliance , effective team management and leadership, and revenue growth. The role involves overseeing the studio P&L, daily operations schedule oversight, managing staff, studio sales client management, and developing plans to enhance the studio's services and client base. In this role, you are empowered to: Lead an inclusive, safe, sales and client-focused team at your studio. Create and develop a client community and sense of belonging. Manage the Financial and Business Performance of your studio. Consistently deliver high standards of operational excellence. Deliver a regular and reliable studio schedule of classes and treatment services. Comply with legal and regulatory standards. You're both a community-builder and business leader The Studio General Manager is responsible for the overall management and success of the studio. This includes working across different services, supervising, coaching and managing staff, You are responsible for the financial performance of the studio and as such required to manage budgets, drive sales and manage client relationships to retain them, developing marketing strategies and ensuring a high-quality client experience. You'll create an environment where clients feel confident and comfortable to access all of our services, and empowering your team to deliver the Ten Circle of Care. The role requires a blend of business acumen, leadership skills, and a passion for integrated wellness with Pilates at its heart. How your role fits within the team Your role is part of the Operations Team, you report to the Group Operations Manager. You will be the central figure in the studio, coordinating between Trainers, your Clinic Manager and team of Physiotherapists and Massage Therapists, Client Advisors, and clients. Your studio Physiotherapy Team is line managed and supported by your Clinic Manager (based on-site), who is in turn line managed and supported by their Physiotherapy Area Manager. Physiotherapists will have a dotted reporting line to you for studio matters and you will partner with the Clinic and Area Managers to support your Physiotherapists' growth and development, and to manage their performance. You will report directly to the Group Ops Managerand work closely with the Marketing and Finance Teams to align the studio's operations with broader business goals. You will work with a wide range of people and have regular contact with key colleagues (highlighted in the organisation chart). Heads of Service and Support Team colleagues will support you and help you to make your studio successful. Your primary duties and responsibilities The nature of our business means as we grow and develop, your tasks may change and adapt. Accordingly, this list of duties is not exhaustive and is likely to evolve. Client First : Ensure that all clients receive exceptional service from the moment they enter the studio. Address client feedback and complaints promptly and professionally. Client Engagement : Develop and implement strategies to engage clients, such as loyalty programmes, special events, and personalised communication. Empower and encourage your team to 'Know Me Well' and truly show your clients that you value them. Client Feedback : Regularly gather and analyse client feedback to improve and adapt the services provided by your studio team. Client Retention : Monitor client satisfaction and retention rates, and implement local initiatives to improve client loyalty and improve client return and retention rates. Studio Awareness : Work with Ten's Marketing Team to develop marketing plans which attract and retain clients.Utilise various channels, including social media, email marketing, and local advertising, whilst complying with Ten's brand standards. Build the Ten Community : Build a community of clients and members around your studio, hold regular events and add value through 'Little Acts' that make Ten memorable. Build relationships with local businesses, community organisations, and prominent community figures to promote the studio and its services. Operational Excellence Daily Operations Management : Oversee the day-to-day operations of the studio, including class scheduling, equipment maintenance, and cleanliness. Planned Class Schedule : Deliver a regular and reliable Dynamic Reformer Pilates schedule that meet client needs. Ensure that all classes are of high quality and align with Ten's brand standards. Proactively plan holiday cover so classes are not disrupted. Physiotherapy and Massage Services : Deliver a regular and reliable range of Physiotherapy and Massage Therapy options that meet client needs. Ensure that all services are of high quality and align with both Ten's brand standards and clinical/legal compliance standards. Retail Sales and Stock Management : Implement seasonal retail changes and support your team to achieve retail sales targets. Ensure that all supplies and equipment are available and in good condition. Manage stock levels and place orders as needed. House Standards, Reformer and Studio Maintenance : Coordinate with facilities and maintenance colleagues, including external contractors, to ensure the studio is safe, clean, and well-maintained. Comply with Ten's Reformer Maintenance standards and schedule. Safety and Regulatory Compliance : Ensure the studio complies with all relevant Health & Safety regulations and industry standards. Ensure a safe environment for clients and colleagues. Stay updated on any changes in regulations and implement necessary adjustments. Conduct regular clinical and safety audits and address issues promptly. Contingency Plans and Emergency Preparedness : Prepare and implement emergency response plans for your studio. Train colleagues on emergency procedures and conduct regular drills. Ensure clients and colleagues are safe in the event of an emergency and/or evacuation. People Recruitment : Oversee the hiring process for your studio, ensuring that all new hires are 'Deeply Expert' and meet Ten's brand and your studio's individual needs and standards. Onboarding and Training : Onboard colleagues and support them to consistently achieve Ten's expectations. Use standardised training and onboarding tools, adapting them to the nuances of your studio and clients, to ensure all colleagues are well-equipped to perform their roles. Team Leadership : Schedule and lead regular team meetings to ensure alignment on studio goals and operations. Address any team conflicts or issues promptly and effectively. Performance Management : Conduct regular performance reviews, provide feedback, and implement improvement plans as necessary. Create a positive and productive work environment that encourages professional growth and delivers Ten's Circle of Care. Trainer, Physiotherpist and Massage Therapist : Provide guidance and support to colleagues to grow their 1:1 caseload and client list. Encourage innovation and creativity alongside Ten's standards of delivery. Financial and Business Performance : Take accountability for delivering revenue budgets across individual services and for the studio, as a whole. Partnership Development : Work with Ten's Marketing, Fitness and Clinical Services Teams to identify and develop partnerships with complementary businesses, such as wellness centres, gyms, community groups, clinicians and and other health professionals. Revenue Generation : Deliver Ten's marketing and sales plans, such as new class offerings, membership packages, and retail sales. Create, develop and implement local marketing and community-building plans to increase revenue, with the support of the Operations and Marketing Teams. Performance and Profitability Financial and Business Performance : Take accountability for gross profit and EBITDA budgets. Monitor expenses and revenues, and implement cost-saving measures where possible. Share performance data : Share appropriate data with colleagues to ensure they are aware of their performance, celebrate success and share good practice, and take action to improve areas of underperformance Reporting and Action Planning : Use financial and other business performance data to identify areas of success and make recommendations for improvement. Take actions in your studio to achieve agreed financial and business performance goals. Person Specification . click apply for full job details
Jul 25, 2025
Full time
Studio General Manager Job Description and Person Specification Summary Job Title Service Area: Operations Reports to: Group Operations Manager Direct Reports: Directly Employed and Freelance colleagues, including Client Advisors, Trainers, Physiotherapists and Therapists. Key Relationships: Group Operations Manager, Operations Director, Schedule Coordinator, Physiotherapy Area Manager, HR and Recruitment Officer, Marketing Base Location: Ten Health & Fitness Notting Hill Gate Flexibility: 100 % Studio Based and with some shifts on desk Working Pattern: Full Time, Fortnightly Rota working one weekend day every two weeks (E.g. Week 1: Mon-Fri / Week 2: Tues-Sat or Sun-Thurs) Purpose: To lead an inclusive, safe, and client-focused team To lead and manage the Studio, ensuring the highest standards of client engagement, operational compliance , effective team management and leadership, and revenue growth. The role involves overseeing the studio P&L, daily operations schedule oversight, managing staff, studio sales client management, and developing plans to enhance the studio's services and client base. In this role, you are empowered to: Lead an inclusive, safe, sales and client-focused team at your studio. Create and develop a client community and sense of belonging. Manage the Financial and Business Performance of your studio. Consistently deliver high standards of operational excellence. Deliver a regular and reliable studio schedule of classes and treatment services. Comply with legal and regulatory standards. You're both a community-builder and business leader The Studio General Manager is responsible for the overall management and success of the studio. This includes working across different services, supervising, coaching and managing staff, You are responsible for the financial performance of the studio and as such required to manage budgets, drive sales and manage client relationships to retain them, developing marketing strategies and ensuring a high-quality client experience. You'll create an environment where clients feel confident and comfortable to access all of our services, and empowering your team to deliver the Ten Circle of Care. The role requires a blend of business acumen, leadership skills, and a passion for integrated wellness with Pilates at its heart. How your role fits within the team Your role is part of the Operations Team, you report to the Group Operations Manager. You will be the central figure in the studio, coordinating between Trainers, your Clinic Manager and team of Physiotherapists and Massage Therapists, Client Advisors, and clients. Your studio Physiotherapy Team is line managed and supported by your Clinic Manager (based on-site), who is in turn line managed and supported by their Physiotherapy Area Manager. Physiotherapists will have a dotted reporting line to you for studio matters and you will partner with the Clinic and Area Managers to support your Physiotherapists' growth and development, and to manage their performance. You will report directly to the Group Ops Managerand work closely with the Marketing and Finance Teams to align the studio's operations with broader business goals. You will work with a wide range of people and have regular contact with key colleagues (highlighted in the organisation chart). Heads of Service and Support Team colleagues will support you and help you to make your studio successful. Your primary duties and responsibilities The nature of our business means as we grow and develop, your tasks may change and adapt. Accordingly, this list of duties is not exhaustive and is likely to evolve. Client First : Ensure that all clients receive exceptional service from the moment they enter the studio. Address client feedback and complaints promptly and professionally. Client Engagement : Develop and implement strategies to engage clients, such as loyalty programmes, special events, and personalised communication. Empower and encourage your team to 'Know Me Well' and truly show your clients that you value them. Client Feedback : Regularly gather and analyse client feedback to improve and adapt the services provided by your studio team. Client Retention : Monitor client satisfaction and retention rates, and implement local initiatives to improve client loyalty and improve client return and retention rates. Studio Awareness : Work with Ten's Marketing Team to develop marketing plans which attract and retain clients.Utilise various channels, including social media, email marketing, and local advertising, whilst complying with Ten's brand standards. Build the Ten Community : Build a community of clients and members around your studio, hold regular events and add value through 'Little Acts' that make Ten memorable. Build relationships with local businesses, community organisations, and prominent community figures to promote the studio and its services. Operational Excellence Daily Operations Management : Oversee the day-to-day operations of the studio, including class scheduling, equipment maintenance, and cleanliness. Planned Class Schedule : Deliver a regular and reliable Dynamic Reformer Pilates schedule that meet client needs. Ensure that all classes are of high quality and align with Ten's brand standards. Proactively plan holiday cover so classes are not disrupted. Physiotherapy and Massage Services : Deliver a regular and reliable range of Physiotherapy and Massage Therapy options that meet client needs. Ensure that all services are of high quality and align with both Ten's brand standards and clinical/legal compliance standards. Retail Sales and Stock Management : Implement seasonal retail changes and support your team to achieve retail sales targets. Ensure that all supplies and equipment are available and in good condition. Manage stock levels and place orders as needed. House Standards, Reformer and Studio Maintenance : Coordinate with facilities and maintenance colleagues, including external contractors, to ensure the studio is safe, clean, and well-maintained. Comply with Ten's Reformer Maintenance standards and schedule. Safety and Regulatory Compliance : Ensure the studio complies with all relevant Health & Safety regulations and industry standards. Ensure a safe environment for clients and colleagues. Stay updated on any changes in regulations and implement necessary adjustments. Conduct regular clinical and safety audits and address issues promptly. Contingency Plans and Emergency Preparedness : Prepare and implement emergency response plans for your studio. Train colleagues on emergency procedures and conduct regular drills. Ensure clients and colleagues are safe in the event of an emergency and/or evacuation. People Recruitment : Oversee the hiring process for your studio, ensuring that all new hires are 'Deeply Expert' and meet Ten's brand and your studio's individual needs and standards. Onboarding and Training : Onboard colleagues and support them to consistently achieve Ten's expectations. Use standardised training and onboarding tools, adapting them to the nuances of your studio and clients, to ensure all colleagues are well-equipped to perform their roles. Team Leadership : Schedule and lead regular team meetings to ensure alignment on studio goals and operations. Address any team conflicts or issues promptly and effectively. Performance Management : Conduct regular performance reviews, provide feedback, and implement improvement plans as necessary. Create a positive and productive work environment that encourages professional growth and delivers Ten's Circle of Care. Trainer, Physiotherpist and Massage Therapist : Provide guidance and support to colleagues to grow their 1:1 caseload and client list. Encourage innovation and creativity alongside Ten's standards of delivery. Financial and Business Performance : Take accountability for delivering revenue budgets across individual services and for the studio, as a whole. Partnership Development : Work with Ten's Marketing, Fitness and Clinical Services Teams to identify and develop partnerships with complementary businesses, such as wellness centres, gyms, community groups, clinicians and and other health professionals. Revenue Generation : Deliver Ten's marketing and sales plans, such as new class offerings, membership packages, and retail sales. Create, develop and implement local marketing and community-building plans to increase revenue, with the support of the Operations and Marketing Teams. Performance and Profitability Financial and Business Performance : Take accountability for gross profit and EBITDA budgets. Monitor expenses and revenues, and implement cost-saving measures where possible. Share performance data : Share appropriate data with colleagues to ensure they are aware of their performance, celebrate success and share good practice, and take action to improve areas of underperformance Reporting and Action Planning : Use financial and other business performance data to identify areas of success and make recommendations for improvement. Take actions in your studio to achieve agreed financial and business performance goals. Person Specification . click apply for full job details
Customer Success Manager
Vitrue Health
Who we are At Vitrue, our mission is to eliminate musculoskeletal pain for hundreds of millions of people. Whether it's back pain from sitting at your desk or a sports injury from years ago, our workplace wellbeing platform, VIDA, uses motion capture and clinical diagnostics to detect risk factors early and provide tailored support. Our clients span 32 countries and include Bupa, AXA, Gymshark, the NHS and Campari. We're backed by top UK investors, growing fast, and building the future of MSK health. With 15 people on the team today and big product launches coming, we're scaling up - and we need someone to take inbound and digital growth to the next level. Our ambitious plans over the next few years are going to change the way the world thinks about preventing and treating musculoskeletal conditions and we need help from exceptional people to help us achieve them. The role - Customer Success Manager We're looking for someone who is ready to roll up their sleeves, as an early CSM hire, you'll have the chance to bring ideas, best practice and really be part of developing this function! Join as the second Customer Success team member and help the business build a best-in-class customer retention! Reporting into the Head of Customer Success, you'll focus on onboarding, adoption, renewals, and upsells - driving both customer outcomes and commercial growth. You'll be responsible for delivering a high-impact post-sales experience from onboarding and training, through to renewal and expansion - with success measured through NRR, upsells, product adoption and customer satisfaction. Day to day you'll spend your time: You'll look after a mix of customers, from self-serve teams to big enterprise accounts. You'll typically own around 60 accounts - but the level of involvement varies a lot depending on their size and needs. Lead smooth, high-quality onboarding for new customers: setting them up for long-term success. Provide ongoing training and guidance: to ensure customers achieve measurable outcomes with Vitrue. Run data-driven business reviews with senior stakeholders: to demonstrate ROI and surface new opportunities. Proactively monitor account health: act early to mitigate churn risk Own renewals and upsell opportunities: this is a key focus of the role and a big part of how success will be measured, contributing directly to revenue growth and retention. Be the face of Vitrue to our customers: bringing professionalism, credibility, and energy to every interaction. Continuously look for ways to improve how we serve customers: both operationally and strategically and act as the voice of the customer internally, sharing insights that help shape our product and priorities. This is a customer-facing role that demands excellent communication, commercial thinking, and the ability to build trusted relationships. It's also ideal for someone passionate about our mission to reduce MSK pain at scale - and excited by the opportunity to help build something truly impactful. We'd love to hear from you if . 3 to 5 years of experience in B2B SaaS: you've worked as a CSM (or equivalent) in B2B SaaS business before. Fluent in AI tools: you're comfortable using and talking about AI tools - they'll increasingly play a role in how we support clients. Comfortable in a full 360 role: you're comfortable owning customer relationships end-to-end - onboarding, support, QBRs, and renewals for customers all the way from SME to Enterprise. Commercial mindset: You're commercially aware and happy negotiating renewals and upsell opportunities, comfortable using tools like hubspot. Love people: You love speaking with customers day-to-day and building strong relationships. Self starter: A self-motivated person that can work autonomously but also likes contributing to group ideas and solutions. You enjoy a fast-moving environment without rigid playbooks. Obsessed with learning: you're curious, self-motivated, and have a track record of figuring things out fast as well as staying on top of industry news and trends. Driven by impact: you're excited to help build something meaningful from the ground up. Intrinsically motivated: you hold a high bar for the customer experience you deliver, the relationships you build, and the results you drive. Nice to haves: Experience with HR, Benefits or H&S customers. Previous startup experience. Salary: £45-50k base. You'll also be eligible for a 18% performance-based bonus on top. Benefits: 2 days of learning leave Monthly team dinners and annual team retreat Meaningful share options, so that you own a part of the company Flexible use of Public Holidays Cycle-to-work scheme A shiny MacBook Pro or whatever you need to do your best work 25 days holiday (excl. bank holidays) Dog friendly workspace (Next to Old Street Station) Vitrue Health has a 50:50 gender split and we care deeply about inclusive working practices and diverse teams. We want to attract the best talent and create an environment that supports and includes them. Remote Working? We're an office first team, the team are in the office Tuesday - Thursday,with the option to work from home Monday and Friday. Read more about our policy here . Want to do a little more research before you apply? Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Vitrue.
Jul 25, 2025
Full time
Who we are At Vitrue, our mission is to eliminate musculoskeletal pain for hundreds of millions of people. Whether it's back pain from sitting at your desk or a sports injury from years ago, our workplace wellbeing platform, VIDA, uses motion capture and clinical diagnostics to detect risk factors early and provide tailored support. Our clients span 32 countries and include Bupa, AXA, Gymshark, the NHS and Campari. We're backed by top UK investors, growing fast, and building the future of MSK health. With 15 people on the team today and big product launches coming, we're scaling up - and we need someone to take inbound and digital growth to the next level. Our ambitious plans over the next few years are going to change the way the world thinks about preventing and treating musculoskeletal conditions and we need help from exceptional people to help us achieve them. The role - Customer Success Manager We're looking for someone who is ready to roll up their sleeves, as an early CSM hire, you'll have the chance to bring ideas, best practice and really be part of developing this function! Join as the second Customer Success team member and help the business build a best-in-class customer retention! Reporting into the Head of Customer Success, you'll focus on onboarding, adoption, renewals, and upsells - driving both customer outcomes and commercial growth. You'll be responsible for delivering a high-impact post-sales experience from onboarding and training, through to renewal and expansion - with success measured through NRR, upsells, product adoption and customer satisfaction. Day to day you'll spend your time: You'll look after a mix of customers, from self-serve teams to big enterprise accounts. You'll typically own around 60 accounts - but the level of involvement varies a lot depending on their size and needs. Lead smooth, high-quality onboarding for new customers: setting them up for long-term success. Provide ongoing training and guidance: to ensure customers achieve measurable outcomes with Vitrue. Run data-driven business reviews with senior stakeholders: to demonstrate ROI and surface new opportunities. Proactively monitor account health: act early to mitigate churn risk Own renewals and upsell opportunities: this is a key focus of the role and a big part of how success will be measured, contributing directly to revenue growth and retention. Be the face of Vitrue to our customers: bringing professionalism, credibility, and energy to every interaction. Continuously look for ways to improve how we serve customers: both operationally and strategically and act as the voice of the customer internally, sharing insights that help shape our product and priorities. This is a customer-facing role that demands excellent communication, commercial thinking, and the ability to build trusted relationships. It's also ideal for someone passionate about our mission to reduce MSK pain at scale - and excited by the opportunity to help build something truly impactful. We'd love to hear from you if . 3 to 5 years of experience in B2B SaaS: you've worked as a CSM (or equivalent) in B2B SaaS business before. Fluent in AI tools: you're comfortable using and talking about AI tools - they'll increasingly play a role in how we support clients. Comfortable in a full 360 role: you're comfortable owning customer relationships end-to-end - onboarding, support, QBRs, and renewals for customers all the way from SME to Enterprise. Commercial mindset: You're commercially aware and happy negotiating renewals and upsell opportunities, comfortable using tools like hubspot. Love people: You love speaking with customers day-to-day and building strong relationships. Self starter: A self-motivated person that can work autonomously but also likes contributing to group ideas and solutions. You enjoy a fast-moving environment without rigid playbooks. Obsessed with learning: you're curious, self-motivated, and have a track record of figuring things out fast as well as staying on top of industry news and trends. Driven by impact: you're excited to help build something meaningful from the ground up. Intrinsically motivated: you hold a high bar for the customer experience you deliver, the relationships you build, and the results you drive. Nice to haves: Experience with HR, Benefits or H&S customers. Previous startup experience. Salary: £45-50k base. You'll also be eligible for a 18% performance-based bonus on top. Benefits: 2 days of learning leave Monthly team dinners and annual team retreat Meaningful share options, so that you own a part of the company Flexible use of Public Holidays Cycle-to-work scheme A shiny MacBook Pro or whatever you need to do your best work 25 days holiday (excl. bank holidays) Dog friendly workspace (Next to Old Street Station) Vitrue Health has a 50:50 gender split and we care deeply about inclusive working practices and diverse teams. We want to attract the best talent and create an environment that supports and includes them. Remote Working? We're an office first team, the team are in the office Tuesday - Thursday,with the option to work from home Monday and Friday. Read more about our policy here . Want to do a little more research before you apply? Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Vitrue.
Administrative Manager
KYN Bromley, Kent
Administrative Manager - Permanent Contract £40,000 per annum, 40 hours per week KYN BICKLEY, Bickley Park Rd, Bromley BR1 2AZ About KYN KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices. KYN BICKLEY was our first care home which opened in January 2023. Located in Bromley, KYN BICKLEY is an 86-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining; and inviting outdoor terraces overlooking landscaped gardens bordered by woodland. We are passionate about our people; we seek out those who have a true vocation for care or hospitality and hold integrity dear to their hearts. About the opportunity: As an Administrative Manager, you will be responsible for: Resident Experience Responsibilities: To support the Home Manager in creating a warm and welcoming atmosphere and consistently delivering an exceptional experience for our residents and their families To be accountable for the smooth running and management of the Concierge Team. Answer/respond to all telephone calls/emails in a professional, welcoming and timely manner in accordance with company standards Create a nurturing environment where our residents and their family members feel loved, happy, safe and secure Administration Responsibilities: To be responsible for the day-to-day management of home administration duties, including admission and enquiry paperwork To update and maintain an accurate database of all customers contacts as they occur and ensure all data is handled confidentially and in line with GDPR Ensure a copy of lasting power of attorney is passed to the Nursing Team. Record POA on the Power of Attorney Matrix Update the resident's weekly occupancy chart and send to the appropriate departments Print and prepare in advance the resident's daily menus using mail merge Take and distribute notes of meetings within the home Order, store, distribute and manage stock control of all stationery To effectively manage and oversee stock in the concierge Manage post within the home Liaise with Ask4 on behalf of the teams Archive, using the archive retention times within the home and off site once a year Support the Home Manager with general admin duties as required Flexibility within the hours of work may be required to assist during times of annual leave or sickness (including shifts & alternate weekends) Be responsible for the health and safety of self, other team members, residents and visitors under the Health and Safety regulations. Report any hazards or potential hazards to the person in chard or take other appropriate action Adhere to all KYN's policies and procedures Maintain confidentiality of information regarding residents, visitors and team members Attend and actively participate in team meetings Cover Concierge Desk as required. Finance and Reporting Responsibilities: Support the Home Manager and Head Office Finance team with the following: Produce the new client (including respite) admission paperwork and ensure the contract is signed and payment made on the day of admission Ensure all short-term contracts for those wishing to extend their stay are renewed and invoiced accordingly To update Income Processing, for all admissions/discharges/fee changes - ensuring additional resident details are added to the contacts tab Scan and store all admission paperwork onto IP - T&C, invoice, FNC, CHC, POA and all other correspondence and destroy originals thereafter Verify with the Clinical Lead that all FNC claims have been submitted and acknowledges by the CCG Open/close residents telephone lines and run telephone billing for both long/short stay residents, recording charges and line rental onto the recharge and invoice system Manage the resident's payments, including adding resident's additional expenses to the recharge system and invoice respite residents prior to discharge Add billable extras such as chiropody to the residents' invoices Run invoicing for the residents Regular communication with Group Director of Finance, comfortable to attend meetings and present and discuss home finance and reporting Manage petty cash and residents' personal allowances Manage resident room changes and movements Liaise with Finance about billing on debt for home Liaise with all functions of the home to ensure all services are correctly billed Set up direct debits Organising resident deposits via card machine or bank transfer details eRoster compliance for all departments within the home Daily T&A report to discuss at the meeting Weekly rostered hours against budget per department Lead on Payroll and run weekly reports for the Home Manager and Director of Finance information. Run weekly Petty Cash, Resident Monies and Expenses reports for the Home Manager information. People and Culture Responsibilities: Support the Head Office People and Culture team at KYN with the following tasks: Support the Hiring Managers with managing Workable and applications/interviews in a timely manner Support Hiring Managers to ensure all interview processes are adhered to, in particular our interview matrix, and that all interview notes are fully completed and returned to Head Office P&C Support the Hiring Managers to ensure all offer forms are fully complete and returned to Head Office P&C in a timely manner Using eRoster, create rosters, allocate shifts and departments, manage holidays, overtime, training, lateness and sickness Produce hours and exception reports for the Home Manager Manage dependency and diary entries to record team absence For new team members, add them to the time and attendance system and register their fingerprints, co-ordinate the fitting of their uniforms at Induction Complete monthly NMC PIN Checks for all employed Registered Nurses Ensure that all NMC PIN's, DBS's, Visa's, and any other licenses are up to date for Team Members Report on vacancies/recruitment progress on a weekly basis and share insights at the HoDs meeting. Support line managers with employee relations matters including taking notes in meetings, preparing letters and documents, running reports, and analysing absence data, managing the holiday policy and procedure Alongside the heads of department ensure that the people policies are followed and adhered to Regular communication with Group People and Culture Director, comfortable to attend meetings woth the head Office P&C Team Work with the People and Culture team to become a Lifeworks and internal comms champion to drive employee engagement Ensure all noticeboards and employee communications are up to date and disseminated effectively and in a timely manner Responsible for ensuring that the beauty products in the changing rooms are refreshed and updated regularly Ensure that Team Members personal data are up to date at all times. Prepare for and participate in compliance audits by storing and accessing employees up-to-date training records About you: You will have experience in a similar role within a care home or 5-star hospitality venue You will be a professional, with a hands-on approach who has proven track record of delivering and maintaining standards at the highest level You will be observant with the ability to anticipate residents' needs and understanding how to adapt your service style and engage with each individual resident and their families You will be patient with the ability to deal with difficult situations with tact and diplomacy You will be organised with strong communication and influencing skills, an approachable manner, with an eye for detail and the ability to drive standards that not only meet but exceed expectations and elevate the lives of our residents You will have the ability to work under pressure, flexibly and consistently You will be a compassionate, empathetic, kind, and caring individual About our commitment to you: Competitive salary and benefits 33 days annual leave including bank holidays Complimentary meals, hot drinks, and snacks throughout your shift Bespoke company induction and on-going training programmes at all levels Access to the best-in-class equipment and technology Custom-made uniforms provided Annual bonus (discretionary and scheme rules apply) Employee assistance programme and other attractive wellbeing benefits Discount schemes Company contributory pension scheme & life insurance And much more To find out more about KYN, our teams and values please visit KYN is an equal opportunities employer. . click apply for full job details
Jul 24, 2025
Full time
Administrative Manager - Permanent Contract £40,000 per annum, 40 hours per week KYN BICKLEY, Bickley Park Rd, Bromley BR1 2AZ About KYN KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices. KYN BICKLEY was our first care home which opened in January 2023. Located in Bromley, KYN BICKLEY is an 86-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining; and inviting outdoor terraces overlooking landscaped gardens bordered by woodland. We are passionate about our people; we seek out those who have a true vocation for care or hospitality and hold integrity dear to their hearts. About the opportunity: As an Administrative Manager, you will be responsible for: Resident Experience Responsibilities: To support the Home Manager in creating a warm and welcoming atmosphere and consistently delivering an exceptional experience for our residents and their families To be accountable for the smooth running and management of the Concierge Team. Answer/respond to all telephone calls/emails in a professional, welcoming and timely manner in accordance with company standards Create a nurturing environment where our residents and their family members feel loved, happy, safe and secure Administration Responsibilities: To be responsible for the day-to-day management of home administration duties, including admission and enquiry paperwork To update and maintain an accurate database of all customers contacts as they occur and ensure all data is handled confidentially and in line with GDPR Ensure a copy of lasting power of attorney is passed to the Nursing Team. Record POA on the Power of Attorney Matrix Update the resident's weekly occupancy chart and send to the appropriate departments Print and prepare in advance the resident's daily menus using mail merge Take and distribute notes of meetings within the home Order, store, distribute and manage stock control of all stationery To effectively manage and oversee stock in the concierge Manage post within the home Liaise with Ask4 on behalf of the teams Archive, using the archive retention times within the home and off site once a year Support the Home Manager with general admin duties as required Flexibility within the hours of work may be required to assist during times of annual leave or sickness (including shifts & alternate weekends) Be responsible for the health and safety of self, other team members, residents and visitors under the Health and Safety regulations. Report any hazards or potential hazards to the person in chard or take other appropriate action Adhere to all KYN's policies and procedures Maintain confidentiality of information regarding residents, visitors and team members Attend and actively participate in team meetings Cover Concierge Desk as required. Finance and Reporting Responsibilities: Support the Home Manager and Head Office Finance team with the following: Produce the new client (including respite) admission paperwork and ensure the contract is signed and payment made on the day of admission Ensure all short-term contracts for those wishing to extend their stay are renewed and invoiced accordingly To update Income Processing, for all admissions/discharges/fee changes - ensuring additional resident details are added to the contacts tab Scan and store all admission paperwork onto IP - T&C, invoice, FNC, CHC, POA and all other correspondence and destroy originals thereafter Verify with the Clinical Lead that all FNC claims have been submitted and acknowledges by the CCG Open/close residents telephone lines and run telephone billing for both long/short stay residents, recording charges and line rental onto the recharge and invoice system Manage the resident's payments, including adding resident's additional expenses to the recharge system and invoice respite residents prior to discharge Add billable extras such as chiropody to the residents' invoices Run invoicing for the residents Regular communication with Group Director of Finance, comfortable to attend meetings and present and discuss home finance and reporting Manage petty cash and residents' personal allowances Manage resident room changes and movements Liaise with Finance about billing on debt for home Liaise with all functions of the home to ensure all services are correctly billed Set up direct debits Organising resident deposits via card machine or bank transfer details eRoster compliance for all departments within the home Daily T&A report to discuss at the meeting Weekly rostered hours against budget per department Lead on Payroll and run weekly reports for the Home Manager and Director of Finance information. Run weekly Petty Cash, Resident Monies and Expenses reports for the Home Manager information. People and Culture Responsibilities: Support the Head Office People and Culture team at KYN with the following tasks: Support the Hiring Managers with managing Workable and applications/interviews in a timely manner Support Hiring Managers to ensure all interview processes are adhered to, in particular our interview matrix, and that all interview notes are fully completed and returned to Head Office P&C Support the Hiring Managers to ensure all offer forms are fully complete and returned to Head Office P&C in a timely manner Using eRoster, create rosters, allocate shifts and departments, manage holidays, overtime, training, lateness and sickness Produce hours and exception reports for the Home Manager Manage dependency and diary entries to record team absence For new team members, add them to the time and attendance system and register their fingerprints, co-ordinate the fitting of their uniforms at Induction Complete monthly NMC PIN Checks for all employed Registered Nurses Ensure that all NMC PIN's, DBS's, Visa's, and any other licenses are up to date for Team Members Report on vacancies/recruitment progress on a weekly basis and share insights at the HoDs meeting. Support line managers with employee relations matters including taking notes in meetings, preparing letters and documents, running reports, and analysing absence data, managing the holiday policy and procedure Alongside the heads of department ensure that the people policies are followed and adhered to Regular communication with Group People and Culture Director, comfortable to attend meetings woth the head Office P&C Team Work with the People and Culture team to become a Lifeworks and internal comms champion to drive employee engagement Ensure all noticeboards and employee communications are up to date and disseminated effectively and in a timely manner Responsible for ensuring that the beauty products in the changing rooms are refreshed and updated regularly Ensure that Team Members personal data are up to date at all times. Prepare for and participate in compliance audits by storing and accessing employees up-to-date training records About you: You will have experience in a similar role within a care home or 5-star hospitality venue You will be a professional, with a hands-on approach who has proven track record of delivering and maintaining standards at the highest level You will be observant with the ability to anticipate residents' needs and understanding how to adapt your service style and engage with each individual resident and their families You will be patient with the ability to deal with difficult situations with tact and diplomacy You will be organised with strong communication and influencing skills, an approachable manner, with an eye for detail and the ability to drive standards that not only meet but exceed expectations and elevate the lives of our residents You will have the ability to work under pressure, flexibly and consistently You will be a compassionate, empathetic, kind, and caring individual About our commitment to you: Competitive salary and benefits 33 days annual leave including bank holidays Complimentary meals, hot drinks, and snacks throughout your shift Bespoke company induction and on-going training programmes at all levels Access to the best-in-class equipment and technology Custom-made uniforms provided Annual bonus (discretionary and scheme rules apply) Employee assistance programme and other attractive wellbeing benefits Discount schemes Company contributory pension scheme & life insurance And much more To find out more about KYN, our teams and values please visit KYN is an equal opportunities employer. . click apply for full job details
Engineering Manager - Software as a Medical Device (SaMD)
Skin Analytics
You will lead a business critical engineering squad responsible for delivering regulated medical AI products in a fast-paced environment. Managing engineers working on AI and SaMD components, you will own the development and delivery of compliant, scalable software that meets stringent medical standards. You'll bring consistency, speed, and excellence to how the team plans, builds, and ships software. Key Responsibilities Lead engineering delivery for SaMD product roadmap, driving excellent technical execution from the engineers Partner with Product, QA, DevOps, and senior stakeholders to align roadmaps and execution plans. Be hands-on when needed, especially in system architecture and solving complex technical issues. Manage a growing team by conducting effective 1:1s, coach engineers, lead hiring and onboarding, and manage a career development framework. Own IEC 62304 traceability, architecture documentation, and release quality for critical features and audits. Establish agile delivery practices that work within the constraints of ISO 13485 and MDR/FDA expectations. Introduce best engineering & delivery practices, improve and and report on velocity, release cadence, defect rate, and other metrics. Champion continuous improvement - lead retros, root cause analysis, and quality initiatives to reduce bugs, unblock teams, and increase predictability. Have a strong background in: Node.js, JavaScript, Express, MySQL, preferably also React. Infrastructure & DevOps experience: AWS, Docker, Terraform, Bitbucket, TestRail, Postman And proven experience in: Leading engineering teams (line managing Seniors and below) in a fast-paced, regulated medical or AI-based software environment, having delivered multiple health tech products Building and delivering clinical software products with end-to-end traceability under IEC 62304 and ISO 13485 Driving complex technical decision-making (e.g., architecture reviews, release criteria) Leading or supporting regulatory audits and inspections Managing stakeholders across Engineering, Product, QA, and Compliance Implementing metrics and rituals that increase team velocity and delivery consistency Behaviours required: Communicates clearly at all levels: technical and non-technical Takes ownership of delivery outcomes and team performance Acts fast but never compromises on traceability and regulatory requirements Supports and grows others - builds an inclusive, accountable, high-trust culture Pragmatic - understands our constraints and finds solutions within them Brings structure and consistency to delivery, while adapting to evolving needs What success looks like: 3 months: Define team rituals that promote alignment, speed, and predictability Deliver traceability and documentation gap analysis aligned to IEC 62304 6 months: Lead release of a major AI model or SaMD milestone on time Identify and implement 3 delivery optimisations that improve speed without sacrificing quality 12 months: Expanded the team to support product scaling - hired and onboarded engineers Competitive salary Share options package - all our employees have ownership in the company Private healthcare 25 days annual leave (+ company shut down in August + bank holidays) Enhanced parental leave - includes adoption & foster Training budget Besides weekly catch-ups, monthly meetings to talk about you, your ambitions and make plans Lots of fun social activities including company offsite! The Real Stuff Skin Analytics embraces and is committed to diversity and equal opportunities. We are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Skin Analytics manufactures medical devices and complies with ISO standards 13485 and 27001. As part of your employment, you will be assigned Quality Management System (QMS) and Information Security Management System (ISMS). We require that our employees agree to complete their assigned training and diligently follow all company quality management and information security processes.
Jul 24, 2025
Full time
You will lead a business critical engineering squad responsible for delivering regulated medical AI products in a fast-paced environment. Managing engineers working on AI and SaMD components, you will own the development and delivery of compliant, scalable software that meets stringent medical standards. You'll bring consistency, speed, and excellence to how the team plans, builds, and ships software. Key Responsibilities Lead engineering delivery for SaMD product roadmap, driving excellent technical execution from the engineers Partner with Product, QA, DevOps, and senior stakeholders to align roadmaps and execution plans. Be hands-on when needed, especially in system architecture and solving complex technical issues. Manage a growing team by conducting effective 1:1s, coach engineers, lead hiring and onboarding, and manage a career development framework. Own IEC 62304 traceability, architecture documentation, and release quality for critical features and audits. Establish agile delivery practices that work within the constraints of ISO 13485 and MDR/FDA expectations. Introduce best engineering & delivery practices, improve and and report on velocity, release cadence, defect rate, and other metrics. Champion continuous improvement - lead retros, root cause analysis, and quality initiatives to reduce bugs, unblock teams, and increase predictability. Have a strong background in: Node.js, JavaScript, Express, MySQL, preferably also React. Infrastructure & DevOps experience: AWS, Docker, Terraform, Bitbucket, TestRail, Postman And proven experience in: Leading engineering teams (line managing Seniors and below) in a fast-paced, regulated medical or AI-based software environment, having delivered multiple health tech products Building and delivering clinical software products with end-to-end traceability under IEC 62304 and ISO 13485 Driving complex technical decision-making (e.g., architecture reviews, release criteria) Leading or supporting regulatory audits and inspections Managing stakeholders across Engineering, Product, QA, and Compliance Implementing metrics and rituals that increase team velocity and delivery consistency Behaviours required: Communicates clearly at all levels: technical and non-technical Takes ownership of delivery outcomes and team performance Acts fast but never compromises on traceability and regulatory requirements Supports and grows others - builds an inclusive, accountable, high-trust culture Pragmatic - understands our constraints and finds solutions within them Brings structure and consistency to delivery, while adapting to evolving needs What success looks like: 3 months: Define team rituals that promote alignment, speed, and predictability Deliver traceability and documentation gap analysis aligned to IEC 62304 6 months: Lead release of a major AI model or SaMD milestone on time Identify and implement 3 delivery optimisations that improve speed without sacrificing quality 12 months: Expanded the team to support product scaling - hired and onboarded engineers Competitive salary Share options package - all our employees have ownership in the company Private healthcare 25 days annual leave (+ company shut down in August + bank holidays) Enhanced parental leave - includes adoption & foster Training budget Besides weekly catch-ups, monthly meetings to talk about you, your ambitions and make plans Lots of fun social activities including company offsite! The Real Stuff Skin Analytics embraces and is committed to diversity and equal opportunities. We are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Skin Analytics manufactures medical devices and complies with ISO standards 13485 and 27001. As part of your employment, you will be assigned Quality Management System (QMS) and Information Security Management System (ISMS). We require that our employees agree to complete their assigned training and diligently follow all company quality management and information security processes.
Co-Founder & Chief Marketing Officer Health Start-Up, London
FoodLabs & Atlantic Labs
ABOUT THE COMPANY At myota, we're transforming gut health with cutting-edge science and clinically proven innovation. Founded by world-leading microbiome scientists and seasoned operators, and backed by Europe's top VCs, myota is pioneering a new era of prebiotic fibre products - clinically effective, patented, and built on groundbreaking research from MIT. With over 50,000 customers and strong adoption among doctors, dietitians and nutritionists, we're already making a meaningful difference. Our clinical research programme spans partnerships with the NHS and leading universities, placing us at the forefront of evidence-based gut health. Having developed the most clinically proven gut health product in the market, and with a rapidly growing B2B arm, we're now on a mission to build the direct-to-consumer gut health brand. You'll be joining us at a pivotal moment - a small, high-impact team on a mission to prevent and reverse the 1 billion cases of chronic disease linked to poor gut health. We're here to extend healthy lifespans, one gut at a time. ABOUT THE ROLE We're looking for a commercial and operational leader to take full ownership of our D2C business - across growth, retention, product, and margin. This is your chance to build a business line with the autonomy of a founder and the backing of a company with clinical credibility, patented IP, and real traction. You'll set the strategy, own the execution, and shape the team - turning a proven product into a household name. You'll be accountable for every lever of the D2C machine: customer acquisition, retention, brand, performance, and unit economics. We want someone who thinks like an owner, acts like a builder, and treats the D2C business as theirs - because it will be. WHAT YOU'LL DO Own the full D2C P&L - with accountability for revenue, CAC, LTV, contribution margin, and payback Set the vision and lead execution across acquisition, retention, product, and customer experience Build and optimise performance across Meta, Google, TikTok, YouTube, influencer and affiliate channels Scale lifecycle marketing through email, SMS, packaging, content, and product experience Build and lead a high-performance growth and creative team, with strong agency and freelance support Own the digital experience: CRO, website, product merchandising (we use Shopify) Launch new products, bundles, and pricing strategies - from idea to execution Collaborate cross-functionally with R&D, Ops, and Customer Support Use data to drive day-to-day performance and long-term forecasting Represent the D2C business line with investors and in board-level conversations Build & lead the D2C team (Influencer Manager, freelancers & agencies) WHAT WE ARE LOOKING FOR You've built or scaled a D2C business before - and want to do it again with serious ownership Deep understanding of e-commerce best practices across acquisition, retention, UX, organisation and tech stack Proven track record of finding (product, channel, language) market fit and delivering efficient growth in a fast-moving environment Experience owning a P&L and making commercial decisions with real consequences Strategic thinker with founder energy - equally comfortable with spreadsheets and storyboards You know how to build and lead a team, but you're still highly hands-on yourself A content obsessive with a proven track record of developing ideas that entertain and engage customers and community - building and activating brand, driving action, and tailoring execution to each channel Exceptional understanding for paid social (Meta, Tiktok, etc) from media buying, optimisation, creative strategy to creative sourcing Strong experience in influencer marketing. From discovery and outreach, to negotiation and briefing - you know how to efficiently motivate thousands of creators to talk about your product Confident in marketing controlling, financial modeling (for D2C) and forecasting Advanced across Shopify, GA4, performance marketing platforms, CRM and analytics tools Bonus points if you've scaled a subscription business, expanded to new geographies or launched new products to market WHAT WE OFFER Full ownership of the D2C business - the strategy, the team, the outcomes Meaningful equity - you'll share in the upside of a company with patented IP, a growing B2B arm, and a chance to build a category-defining D2C brand A leadership seat in a mission-driven company backed by Europe's top investors Unlimited holiday policy Flexible hybrid working - we're based in London with our own office in a vibrant co-working hub, typically in 3 days a week
Jul 24, 2025
Full time
ABOUT THE COMPANY At myota, we're transforming gut health with cutting-edge science and clinically proven innovation. Founded by world-leading microbiome scientists and seasoned operators, and backed by Europe's top VCs, myota is pioneering a new era of prebiotic fibre products - clinically effective, patented, and built on groundbreaking research from MIT. With over 50,000 customers and strong adoption among doctors, dietitians and nutritionists, we're already making a meaningful difference. Our clinical research programme spans partnerships with the NHS and leading universities, placing us at the forefront of evidence-based gut health. Having developed the most clinically proven gut health product in the market, and with a rapidly growing B2B arm, we're now on a mission to build the direct-to-consumer gut health brand. You'll be joining us at a pivotal moment - a small, high-impact team on a mission to prevent and reverse the 1 billion cases of chronic disease linked to poor gut health. We're here to extend healthy lifespans, one gut at a time. ABOUT THE ROLE We're looking for a commercial and operational leader to take full ownership of our D2C business - across growth, retention, product, and margin. This is your chance to build a business line with the autonomy of a founder and the backing of a company with clinical credibility, patented IP, and real traction. You'll set the strategy, own the execution, and shape the team - turning a proven product into a household name. You'll be accountable for every lever of the D2C machine: customer acquisition, retention, brand, performance, and unit economics. We want someone who thinks like an owner, acts like a builder, and treats the D2C business as theirs - because it will be. WHAT YOU'LL DO Own the full D2C P&L - with accountability for revenue, CAC, LTV, contribution margin, and payback Set the vision and lead execution across acquisition, retention, product, and customer experience Build and optimise performance across Meta, Google, TikTok, YouTube, influencer and affiliate channels Scale lifecycle marketing through email, SMS, packaging, content, and product experience Build and lead a high-performance growth and creative team, with strong agency and freelance support Own the digital experience: CRO, website, product merchandising (we use Shopify) Launch new products, bundles, and pricing strategies - from idea to execution Collaborate cross-functionally with R&D, Ops, and Customer Support Use data to drive day-to-day performance and long-term forecasting Represent the D2C business line with investors and in board-level conversations Build & lead the D2C team (Influencer Manager, freelancers & agencies) WHAT WE ARE LOOKING FOR You've built or scaled a D2C business before - and want to do it again with serious ownership Deep understanding of e-commerce best practices across acquisition, retention, UX, organisation and tech stack Proven track record of finding (product, channel, language) market fit and delivering efficient growth in a fast-moving environment Experience owning a P&L and making commercial decisions with real consequences Strategic thinker with founder energy - equally comfortable with spreadsheets and storyboards You know how to build and lead a team, but you're still highly hands-on yourself A content obsessive with a proven track record of developing ideas that entertain and engage customers and community - building and activating brand, driving action, and tailoring execution to each channel Exceptional understanding for paid social (Meta, Tiktok, etc) from media buying, optimisation, creative strategy to creative sourcing Strong experience in influencer marketing. From discovery and outreach, to negotiation and briefing - you know how to efficiently motivate thousands of creators to talk about your product Confident in marketing controlling, financial modeling (for D2C) and forecasting Advanced across Shopify, GA4, performance marketing platforms, CRM and analytics tools Bonus points if you've scaled a subscription business, expanded to new geographies or launched new products to market WHAT WE OFFER Full ownership of the D2C business - the strategy, the team, the outcomes Meaningful equity - you'll share in the upside of a company with patented IP, a growing B2B arm, and a chance to build a category-defining D2C brand A leadership seat in a mission-driven company backed by Europe's top investors Unlimited holiday policy Flexible hybrid working - we're based in London with our own office in a vibrant co-working hub, typically in 3 days a week
On Target Recruitment Ltd
Regional Clinical Trainer
On Target Recruitment Ltd City, Birmingham
The Company: A market leading manufacturer and distributor of medical products. Seeing continual and exponential growth. A fantastic career opportunity. The Role of the Regional Clinical Trainer Providing training and clinical support to nurses and other clinicians on an exciting new portfolio of IV access devices. You will be liaising with theatre managers, sisters, nurses, neonatal departments, ITU/CCU/ICU, A&E Working from home, visiting hospitals across the Midlands. Responsible for influencing stakeholders and ensuring trials and training leads to positive customer experiences and outcomes. Will be a lot of demo style short sessions in hospitals and some stand up, face to face sessions that the successful candidate will deliver. Covering the Midlands and part of East Anglia (Ideally based central to patch - Birmingham, Leicester, Coventry, Northampton, Dudley) Benefits of the Regional Clinical Trainer £35k-£37k basic salary £10k bonus Car allowance £550 per month Business mileage paid Phone Laptop 25 days holiday Life assurance Pension. The Ideal Person for the Regional Clinical Trainer Amazing opportunity for someone that wants to join a good company that rewards people. Ideally looking for someone with a little commercial experience, maybe a year as a nurse advisor with some training experience either training patients or other nurses. Must have some exposure to IV/Vascular Access/Venepuncture. Registered as a nurse, Active PIN. Highly motivated person, the role is challenging, exciting and rewarding. Big preference for commercial experience but not definitely essential. Must be au fait with IT packages such as Excel, PowerPoint etc. Must be happy driving, it s a big region and there will be plenty of overnight stays. If you think the role of Regional Clinical Trainer is for you, apply now! Consultant: David Gray Email: (url removed) Tel no. (phone number removed) Candidates must be eligible to work and live in the UK. About On Target At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.
Jul 24, 2025
Full time
The Company: A market leading manufacturer and distributor of medical products. Seeing continual and exponential growth. A fantastic career opportunity. The Role of the Regional Clinical Trainer Providing training and clinical support to nurses and other clinicians on an exciting new portfolio of IV access devices. You will be liaising with theatre managers, sisters, nurses, neonatal departments, ITU/CCU/ICU, A&E Working from home, visiting hospitals across the Midlands. Responsible for influencing stakeholders and ensuring trials and training leads to positive customer experiences and outcomes. Will be a lot of demo style short sessions in hospitals and some stand up, face to face sessions that the successful candidate will deliver. Covering the Midlands and part of East Anglia (Ideally based central to patch - Birmingham, Leicester, Coventry, Northampton, Dudley) Benefits of the Regional Clinical Trainer £35k-£37k basic salary £10k bonus Car allowance £550 per month Business mileage paid Phone Laptop 25 days holiday Life assurance Pension. The Ideal Person for the Regional Clinical Trainer Amazing opportunity for someone that wants to join a good company that rewards people. Ideally looking for someone with a little commercial experience, maybe a year as a nurse advisor with some training experience either training patients or other nurses. Must have some exposure to IV/Vascular Access/Venepuncture. Registered as a nurse, Active PIN. Highly motivated person, the role is challenging, exciting and rewarding. Big preference for commercial experience but not definitely essential. Must be au fait with IT packages such as Excel, PowerPoint etc. Must be happy driving, it s a big region and there will be plenty of overnight stays. If you think the role of Regional Clinical Trainer is for you, apply now! Consultant: David Gray Email: (url removed) Tel no. (phone number removed) Candidates must be eligible to work and live in the UK. About On Target At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.
Grafton Recruitment
Account Manager
Grafton Recruitment City, Leeds
Account Manager 50k - 55k + 35% OTE Bonus Yorkshire and North East (Field based) Grafton Recruitment are seeking an experienced Account Manager to join our client - global healthcare solution provider. This role is ideal for someone with a proven track record in medical device or healthcare sales who is passionate about building strong client relationship and driving business growth. As an Account Manager you will work closely with healthcare providers, offering expert guidance on clinical and product solutions and ensuring customers in North East region receive a high standard of service. THE ROLE: Some of your responsibilities as an Account Manager: Managing and developing relationships with existing customers while identifying opportunities for growth. Driving sales growth through face to face and remote engagement. Address customer concerns related to products and services in a timely and efficient manner. Stay up to date on the company products, and market trends. Collaborating with cross-functional teams to deliver clinical expertise and product training. To either lead or be actively involved in pre-purchase trials and evaluations, as well as instigation of product conversions. To plan, discuss and execute sales and training activities alongside territory partners. Attend internal and external meetings, workshops, and exhibitions as required. This may include occasional out-of-hours work. THE CANDIDATE: The ideal candidate will have experience in medical device sales or clinical product training with demonstrable account management success. Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions. Ability to learn and understand complex clinical product knowledge and clinical data. Proven track record in meeting sales targets. Ability to conduct face to face presentations with prospective customers. Excellent communication and negotiation skills. The ability to think strategically and plan effectively. Familiarity with the NHS procurement structure is highly desirable. Proficiency in software operating systems, including MS Office and customer relationship management systems. Frequent domestic travel requiring full, valid UK driving license for this role. HOW TO APPLY: To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Matthew Foster on: (url removed) We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.
Jul 24, 2025
Full time
Account Manager 50k - 55k + 35% OTE Bonus Yorkshire and North East (Field based) Grafton Recruitment are seeking an experienced Account Manager to join our client - global healthcare solution provider. This role is ideal for someone with a proven track record in medical device or healthcare sales who is passionate about building strong client relationship and driving business growth. As an Account Manager you will work closely with healthcare providers, offering expert guidance on clinical and product solutions and ensuring customers in North East region receive a high standard of service. THE ROLE: Some of your responsibilities as an Account Manager: Managing and developing relationships with existing customers while identifying opportunities for growth. Driving sales growth through face to face and remote engagement. Address customer concerns related to products and services in a timely and efficient manner. Stay up to date on the company products, and market trends. Collaborating with cross-functional teams to deliver clinical expertise and product training. To either lead or be actively involved in pre-purchase trials and evaluations, as well as instigation of product conversions. To plan, discuss and execute sales and training activities alongside territory partners. Attend internal and external meetings, workshops, and exhibitions as required. This may include occasional out-of-hours work. THE CANDIDATE: The ideal candidate will have experience in medical device sales or clinical product training with demonstrable account management success. Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions. Ability to learn and understand complex clinical product knowledge and clinical data. Proven track record in meeting sales targets. Ability to conduct face to face presentations with prospective customers. Excellent communication and negotiation skills. The ability to think strategically and plan effectively. Familiarity with the NHS procurement structure is highly desirable. Proficiency in software operating systems, including MS Office and customer relationship management systems. Frequent domestic travel requiring full, valid UK driving license for this role. HOW TO APPLY: To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Matthew Foster on: (url removed) We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.
Store Manager
The Boots Company PLC
As an Opticians Store Manager you will be responsible for the leadership of your store to provide an exemplary customer experience to every patient and customer. With the wide range of products and services offered in store, you will be working alongside a diverse team of varying clinical expertise and knowledge. About the role Reporting to the Regional manager, you will work collaboratively with the regional team and the Support Office to influence and to increase business performance. You will use your commercial knowledge of your local community to develop great external relationships to help shape your store specific strategy to improve patient care and profitability. You will also: Empower your team to nurture customer relationships to deliver sales through service. Inspire your team daily to deliver to target and beyond Create a successful store environment. Work alongside your team to assist customers and find the products and services that best meet their needs, including offering solutions such as frame styling, clinical pre-testing, dispensing and much more, tailored to individual needs and preferences. Complete our industry-leading 'Step into Optics' training programme along to help you to develop your professional and clinical knowledge. What you'll need to have These are the essential skills or experience needed to succeed in this role. Experience leading a team It would be great if you also have These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria. Experience working within a clinical or Optical environment Experience leading a team within a customer-facing setting Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards . Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots Opticians At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better. What's next If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Jul 24, 2025
Full time
As an Opticians Store Manager you will be responsible for the leadership of your store to provide an exemplary customer experience to every patient and customer. With the wide range of products and services offered in store, you will be working alongside a diverse team of varying clinical expertise and knowledge. About the role Reporting to the Regional manager, you will work collaboratively with the regional team and the Support Office to influence and to increase business performance. You will use your commercial knowledge of your local community to develop great external relationships to help shape your store specific strategy to improve patient care and profitability. You will also: Empower your team to nurture customer relationships to deliver sales through service. Inspire your team daily to deliver to target and beyond Create a successful store environment. Work alongside your team to assist customers and find the products and services that best meet their needs, including offering solutions such as frame styling, clinical pre-testing, dispensing and much more, tailored to individual needs and preferences. Complete our industry-leading 'Step into Optics' training programme along to help you to develop your professional and clinical knowledge. What you'll need to have These are the essential skills or experience needed to succeed in this role. Experience leading a team It would be great if you also have These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria. Experience working within a clinical or Optical environment Experience leading a team within a customer-facing setting Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards . Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots Opticians At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better. What's next If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Senior Talent Partner
Femtech Insider Ltd.
400M+ downloads. 75M+ monthly users. A decade of building - and we're still accelerating. Flo is the world's health app on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 - and we're not slowing down. With 6M paid subscribers and the highest-rated experience in the App Store's health category, we've spent 10 years earning trust at scale. Now, we're building the next generation of digital health - AI-powered, privacy-first, clinically backed - to help our users know their body better. The job This is not a traditional recruiting role. We're looking for someone who can partner strategically with senior leaders and do whatever it takes to open doors to the best talent. You'll work closely with our VP of Analytics, VP of Product, and Director of User Acquisition, helping them define what "great" really looks like and then going out to find it. Your Experience Must have: 5+ years of proven track record hiring top-tier Marketing, Growth, and Analytics talent-especially in fast-moving, product-led environments. Excellent sourcing skills and creative approach to identifying world-class people. Strong communicator, able to advise and influence senior stakeholders with confidence. Exceptionally organised-you can manage multiple roles, projects, and priorities with calm and clarity. Comfortable with ambiguity and eager to build processes where none yet exist. Deeply committed to quality, results, and candidate experience. What you'll be doing You'll be responsible for: Running end-to-end hiring for various roles (e.g. Product Data Scientist, Senior Performance Marketing Manager, Growth Lead). Working closely with leaders to sharpen role definitions and hiring criteria. Proactively building pipelines through outbound sourcing and creative channels. Acting as a thought partner-advising on talent strategy and hiring process improvements. Keeping pipelines healthy, flagging risks early, and communicating clearly with all stakeholders. Ensuring a standout candidate experience from first touch to signed offer. Upholding and championing Flo's high hiring bar. Salary Range - per year £65,000 - £75,000 GBP How we work We're a mission-led, product-driven team. We move fast, stay focused and take ownership - from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar. You'll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it. What you'll get We support impact with meaningful reward. Here's what that looks like: Competitive salary and annual reviews Opportunity to participate in Flo's performance incentive scheme Paid holiday, sick leave, and female health leave Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents Accelerated professional growth through world-changing work and learning support Flexible office + home working, up to 2 months a year working abroad 5-week fully paid sabbatical at 5-year Floversary Flo Premium for friends & family, plus more health, pension and wellbeing perks Diversity, equity and inclusion Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role - nothing else. We're proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our privacy notice for job applicants .
Jul 24, 2025
Full time
400M+ downloads. 75M+ monthly users. A decade of building - and we're still accelerating. Flo is the world's health app on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 - and we're not slowing down. With 6M paid subscribers and the highest-rated experience in the App Store's health category, we've spent 10 years earning trust at scale. Now, we're building the next generation of digital health - AI-powered, privacy-first, clinically backed - to help our users know their body better. The job This is not a traditional recruiting role. We're looking for someone who can partner strategically with senior leaders and do whatever it takes to open doors to the best talent. You'll work closely with our VP of Analytics, VP of Product, and Director of User Acquisition, helping them define what "great" really looks like and then going out to find it. Your Experience Must have: 5+ years of proven track record hiring top-tier Marketing, Growth, and Analytics talent-especially in fast-moving, product-led environments. Excellent sourcing skills and creative approach to identifying world-class people. Strong communicator, able to advise and influence senior stakeholders with confidence. Exceptionally organised-you can manage multiple roles, projects, and priorities with calm and clarity. Comfortable with ambiguity and eager to build processes where none yet exist. Deeply committed to quality, results, and candidate experience. What you'll be doing You'll be responsible for: Running end-to-end hiring for various roles (e.g. Product Data Scientist, Senior Performance Marketing Manager, Growth Lead). Working closely with leaders to sharpen role definitions and hiring criteria. Proactively building pipelines through outbound sourcing and creative channels. Acting as a thought partner-advising on talent strategy and hiring process improvements. Keeping pipelines healthy, flagging risks early, and communicating clearly with all stakeholders. Ensuring a standout candidate experience from first touch to signed offer. Upholding and championing Flo's high hiring bar. Salary Range - per year £65,000 - £75,000 GBP How we work We're a mission-led, product-driven team. We move fast, stay focused and take ownership - from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar. You'll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it. What you'll get We support impact with meaningful reward. Here's what that looks like: Competitive salary and annual reviews Opportunity to participate in Flo's performance incentive scheme Paid holiday, sick leave, and female health leave Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents Accelerated professional growth through world-changing work and learning support Flexible office + home working, up to 2 months a year working abroad 5-week fully paid sabbatical at 5-year Floversary Flo Premium for friends & family, plus more health, pension and wellbeing perks Diversity, equity and inclusion Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role - nothing else. We're proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our privacy notice for job applicants .
KirkhamYoung Ltd
Territory Manager Breast Surgery (Aesthetics)
KirkhamYoung Ltd City, Manchester
We are partnering with an innovative medical device company that has developed a next-generation resorbable scaffold system designed to support breast tissue regeneration in both reconstructive and aesthetic surgical procedures. Already well-established in the U.S. market, this breakthrough technology is now being introduced across the UK, with a focus on improving long-term outcomes for patients. To support this expansion, we are seeking a dynamic Territory Manager to cover the North of England, ideally based around Manchester. This is a key commercial role offering the chance to influence and shape growth across a strategically important region. Key Responsibilities: Map and engage key market influencers, including surgical opinion leaders, clinical societies, and high-value accounts Develop and execute a robust territory plan aligned with national objectives and regional opportunities Build strong partnerships with key surgeons and clinical teams, guiding them through trials and product integration Offer high-touch support throughout the sales and implementation process to ensure optimal outcomes and satisfaction What Were Looking For: A strong track record in theatre-based medical device sales, preferably involving implantable or advanced surgical solutions Familiarity or existing relationships within breast or aesthetic surgery are a significant advantage A proactive, commercially focused mindset with a strong sense of ownership Self-motivated and adaptable, with the ability to manage a diverse territory and build something from the ground up Why Apply? This is an excellent opportunity to join a high-impact company bringing a game-changing solution to a growing clinical space. With a market-leading product, a clear patient benefit, and strong commercial backing, this role offers real potential for professional growth and contribution to meaningful outcomes in womens health. If youd like to explore this opportunity further, wed welcome a confidential conversation.
Jul 24, 2025
Full time
We are partnering with an innovative medical device company that has developed a next-generation resorbable scaffold system designed to support breast tissue regeneration in both reconstructive and aesthetic surgical procedures. Already well-established in the U.S. market, this breakthrough technology is now being introduced across the UK, with a focus on improving long-term outcomes for patients. To support this expansion, we are seeking a dynamic Territory Manager to cover the North of England, ideally based around Manchester. This is a key commercial role offering the chance to influence and shape growth across a strategically important region. Key Responsibilities: Map and engage key market influencers, including surgical opinion leaders, clinical societies, and high-value accounts Develop and execute a robust territory plan aligned with national objectives and regional opportunities Build strong partnerships with key surgeons and clinical teams, guiding them through trials and product integration Offer high-touch support throughout the sales and implementation process to ensure optimal outcomes and satisfaction What Were Looking For: A strong track record in theatre-based medical device sales, preferably involving implantable or advanced surgical solutions Familiarity or existing relationships within breast or aesthetic surgery are a significant advantage A proactive, commercially focused mindset with a strong sense of ownership Self-motivated and adaptable, with the ability to manage a diverse territory and build something from the ground up Why Apply? This is an excellent opportunity to join a high-impact company bringing a game-changing solution to a growing clinical space. With a market-leading product, a clear patient benefit, and strong commercial backing, this role offers real potential for professional growth and contribution to meaningful outcomes in womens health. If youd like to explore this opportunity further, wed welcome a confidential conversation.
KirkhamYoung Ltd
Territory Manager Breast Surgery
KirkhamYoung Ltd
Territory Manager South of England (Ideally London-based) Regenerative Breast Surgery Solutions Implantable Devices We are working with a pioneering medical device company launching an innovative range of resorbable scaffolds designed to support tissue regeneration in reconstructive and aesthetic breast surgery. Already gaining strong traction in the United States, this product line is now being introduced to the UK market with a clear focus on patient outcomes and clinical value. As part of this expansion, were looking to appoint an experienced Territory Manager to cover the South of England (ideally London-based), helping to co-create and execute the commercial strategy in the region. Key Responsibilities: Identify and engage with key market stakeholders, including scientific societies, opinion leaders, and high-potential customers Develop and deliver a territory-specific action plan to achieve both commercial targets and qualitative goals Build strong, long-term relationships with key accounts and guide them through product trial and adoption Provide clinical and commercial support to ensure successful implementation and patient satisfaction Candidate Profile: Proven success in selling high-value medical devices within the operating theatre setting ideally implantable or premium surgical equipment A professional network within breast and/or aesthetic surgery is highly desirable Strategic and commercially driven, with a growth mindset and entrepreneurial spirit Highly accountable, results-focused, and motivated by innovation in patient care Why Consider This Role? This is an exciting opportunity to join a high-growth organisation at the forefront of regenerative breast surgery technology. The successful candidate will play a central role in shaping the UK market and have the chance to work with a truly differentiated product portfolio offering significant clinical value. To express interest or find out more, please get in touch in confidence.
Jul 24, 2025
Full time
Territory Manager South of England (Ideally London-based) Regenerative Breast Surgery Solutions Implantable Devices We are working with a pioneering medical device company launching an innovative range of resorbable scaffolds designed to support tissue regeneration in reconstructive and aesthetic breast surgery. Already gaining strong traction in the United States, this product line is now being introduced to the UK market with a clear focus on patient outcomes and clinical value. As part of this expansion, were looking to appoint an experienced Territory Manager to cover the South of England (ideally London-based), helping to co-create and execute the commercial strategy in the region. Key Responsibilities: Identify and engage with key market stakeholders, including scientific societies, opinion leaders, and high-potential customers Develop and deliver a territory-specific action plan to achieve both commercial targets and qualitative goals Build strong, long-term relationships with key accounts and guide them through product trial and adoption Provide clinical and commercial support to ensure successful implementation and patient satisfaction Candidate Profile: Proven success in selling high-value medical devices within the operating theatre setting ideally implantable or premium surgical equipment A professional network within breast and/or aesthetic surgery is highly desirable Strategic and commercially driven, with a growth mindset and entrepreneurial spirit Highly accountable, results-focused, and motivated by innovation in patient care Why Consider This Role? This is an exciting opportunity to join a high-growth organisation at the forefront of regenerative breast surgery technology. The successful candidate will play a central role in shaping the UK market and have the chance to work with a truly differentiated product portfolio offering significant clinical value. To express interest or find out more, please get in touch in confidence.
Business Development Specialist (CRO Environment) - Remote (UK)
MMS Holdings Inc
Are you looking to join a company where your contributions truly matter, and where you'll be part of a supportive, innovative team?MMS is aaward-winning, data-focused clinical research organization (CRO). We pride ourselves on being a Great Place to Work certified organization, recognized for our exceptional culture and industry best employee retention rate.We support the pharmaceutical, biotech, and medical device industries with our proven, scientific approach to complex trial data and regulatory submission challenges. With a global footprint across four continents, MMS not only maintains an industry-leading customer satisfaction rating but also fosters a collaborative and inclusive work environment where employees can thrive. Join us at MMS and be part of a team that is shaping the future of clinical research. Discover more about our exciting opportunities and why MMS is a great place to advance your career. Visit or follow MMS on LinkedIn . We are looking for full time employee, remotelybased within the UK. Responsibilities: Gain understanding between current role and the organization's business and commercial objectives. Gain basic proficiency of the competitor environment and can input to the commercial rationale for various competitor product and service propositions. Research potential leads and obtain additional information on clients or on the needs of partner organizations. Identify commercial opportunities via industry readings, internet searches, analysts' reports, etc. Collaborate with Business Development team to develop, maintain and improve service area outreach messaging. Represent MMS as a trusted partner to others. Understand the need to develop a network of contacts in targeted, potential partner organizations. Gain understanding of: Identifying contacts/ leads to match client profiles defined by Line Manager or Mentor. How to effectively manage priorities, with guidance from a Line Manager. Organizing and maintaining records related to contacts, leads, meetings, follow-up tasks, and client/ campaign specific deliverables effectively and efficiently. Focus on producing leads across all MMS service areas and finding business with new accounts. Under guidance from a senior team member, develop, present, and implement new strategies for identifying opportunities for new business; independently suggest creative solutions to get customer attention and engagement. Represent self and company in a professional manner and in line with core company values. Practice excellent internal and external customer service, communication, and teamwork. Support objectives and improvement efforts within department and organizationally. Comply with all applicable policies, procedures, and training requirements. Additional tasks as assigned by Line Manager. Requirements: College graduate in Business, Communications, Scientific, or related degree program. 1-2 years' experience in lead generation, business development, or similar role. Knowledge of scientific principles or concepts a plus. Hands-on experience with clinical trial and pharmaceutical development with knowledge of pharma industry stakeholders preferred. Understanding of CRO environment along with understanding of data and regulatory services preferred. Good communication skills and willingness to work with others to clearly understand needs and solve problems. Excellent problem-solving, organizational and communication skills Familiarity with 21 CFR Part 11, FDA, and GCP requirements. Proficiency with MS Office applications. Experience with Sales Applications: Dynamics 365 CRM (or similar CRM platform), Zymewire, LinkedIn Sales Navigator, as applicable, and other sales tools, as applicable.
Jul 24, 2025
Full time
Are you looking to join a company where your contributions truly matter, and where you'll be part of a supportive, innovative team?MMS is aaward-winning, data-focused clinical research organization (CRO). We pride ourselves on being a Great Place to Work certified organization, recognized for our exceptional culture and industry best employee retention rate.We support the pharmaceutical, biotech, and medical device industries with our proven, scientific approach to complex trial data and regulatory submission challenges. With a global footprint across four continents, MMS not only maintains an industry-leading customer satisfaction rating but also fosters a collaborative and inclusive work environment where employees can thrive. Join us at MMS and be part of a team that is shaping the future of clinical research. Discover more about our exciting opportunities and why MMS is a great place to advance your career. Visit or follow MMS on LinkedIn . We are looking for full time employee, remotelybased within the UK. Responsibilities: Gain understanding between current role and the organization's business and commercial objectives. Gain basic proficiency of the competitor environment and can input to the commercial rationale for various competitor product and service propositions. Research potential leads and obtain additional information on clients or on the needs of partner organizations. Identify commercial opportunities via industry readings, internet searches, analysts' reports, etc. Collaborate with Business Development team to develop, maintain and improve service area outreach messaging. Represent MMS as a trusted partner to others. Understand the need to develop a network of contacts in targeted, potential partner organizations. Gain understanding of: Identifying contacts/ leads to match client profiles defined by Line Manager or Mentor. How to effectively manage priorities, with guidance from a Line Manager. Organizing and maintaining records related to contacts, leads, meetings, follow-up tasks, and client/ campaign specific deliverables effectively and efficiently. Focus on producing leads across all MMS service areas and finding business with new accounts. Under guidance from a senior team member, develop, present, and implement new strategies for identifying opportunities for new business; independently suggest creative solutions to get customer attention and engagement. Represent self and company in a professional manner and in line with core company values. Practice excellent internal and external customer service, communication, and teamwork. Support objectives and improvement efforts within department and organizationally. Comply with all applicable policies, procedures, and training requirements. Additional tasks as assigned by Line Manager. Requirements: College graduate in Business, Communications, Scientific, or related degree program. 1-2 years' experience in lead generation, business development, or similar role. Knowledge of scientific principles or concepts a plus. Hands-on experience with clinical trial and pharmaceutical development with knowledge of pharma industry stakeholders preferred. Understanding of CRO environment along with understanding of data and regulatory services preferred. Good communication skills and willingness to work with others to clearly understand needs and solve problems. Excellent problem-solving, organizational and communication skills Familiarity with 21 CFR Part 11, FDA, and GCP requirements. Proficiency with MS Office applications. Experience with Sales Applications: Dynamics 365 CRM (or similar CRM platform), Zymewire, LinkedIn Sales Navigator, as applicable, and other sales tools, as applicable.
Customer Success Manager
Anima
About Anima Hey! Shun here, I'm the CEO and co-founder of Anima. Our mission is to deliver precision medicine to everyone in the world in under 24 hours. My entire life, I've been pulling on a thread that's affected all of us in some way. Millions die every year because their medical problems aren't treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times. I trained as a doctor in the NHS and quit out of frustration at seeing countless cases of people dying because they got misdiagnosed or didn't get the right care plan. Seeing the problem space at all abstraction levels, including as a doctor and at the HM Treasury, convinced me that the only way to fix healthcare was to build a 'Care Enablement' platform that can automate and abstract away work at the clinic, and effectively 10x'ing the capacity of doctors. Doing so would also be the path to a superhuman personalised medicine agent that could go well beyond humans, crunching tens of thousands of low level features at genome and transcriptome level. At Anima, you'll help us extend the 3 existing product lines we have, that millions of patients use, and build out new ones at the very cutting edge of healthcare reinforcement learning and agentic AI. Your work will save countless lives. Do you want to save lives with every clinic you help to deploy Anima? Use your influence and people skills to get Anima into clinics and entire regions: an urgently needed product that saves lives amid critical levels of patient demand, with healthcare systems in crisis across the globe. Please note that as this role may involve site work and on-site support for our users, we can only consider your application if you are based in the UK. You will not be able to complete our screening task if you are not based in the UK, so please bear this in mind when submitting your application. We hope to welcome you to the team soon! We're now used in 100s of GP practices across the country, serving close to 2 million patients. In addition to delighting users, our customer success team plays a pivotal role in product direction, and in deciding what we build next. At Anima, you'll be conduits for users, ensuring we evolve Anima into the right personalised medicine platform. Enable our users to build the future of healthcare, and guide them to real behaviour change. Our NPS is 87, and we've never churned a clinic. Our current sales team have said that one of the biggest perks of working at Anima is seeing the delight and disbelief on people's faces when we show them a demo of Anima, something that is truly a 10x generational leap. Here's what some of our users have been saying: "I sent a plan to the patient and it's incredible, within a few minutes they're coming back to me saying that they can make the appointment!" "I would call that next generation, I think you have that badge" "Sometimes you need to stop driving a Fiesta and buy a Mercedes" "We now get 3000 phone calls less a week!" Lots of us went into medicine because we wanted to maximise our positive impact. At Anima, we understand that distribution is the other half of a legendary product. Here are incredible things we've built as a result of our fullstack sales team: A Clinical Director at one of our practices wanted to streamline multiple access channels and make access equitable and fair. After some great discovery and deep listening, the AM together with the customer suggested we build something called 'proxy requests', which would allow the reception team at a clinic to complete Anima requests on behalf of a patient who was on a landline call - this made it possible to give someone with no internet or mobile phone the same access to care. This has been a critical and much applauded feature that has led to viral referrals and fanatical users. Bronagh, a fullstack account manager, realised that adding a configurable feature that allows patients to self-book appointments directly into the electronic health record calendar would be critical to closing large enterprise accounts. By deeply understanding the pain points and anxieties underlying the feature, Anima built the feature in 9 days, to the great excitement of users at demo calls and $1m+ ACV meetings. Off the back of fanatical referrals from our existing user base, we've been invited to present to NHS England at national and regional primary care board meetings, and have been helping to shape the future of primary care through an upcoming $1bn+ procurement framework. Our current users & what to expect from the role: We're live in GP practices across the country, being used by real doctors and patients. In 2022, we've partnered with 10s of new practices and onboarded our first Primary Care Network (PCN). We've also supported our current users to become expert, fanatical users of Anima. In 2023, we'll be working with the NHS to deploy Anima at regional & national level, and identifying international partners. Here's some information on our technical stack in case you are interested (this may not make much sense to you - that's okay!): we are tech agonistic, and collectively choose the best tools for the job. We're constantly looking to maximise our productivity and minimise what we call "discounted dev time cost" for shipping features. We have 2 separate fully functional web apps in prod: one for clinical users and one for patients. We have good functional & unit test coverage and we recently implemented an advanced CI/CD pipeline which supports golden screenshots and automated frontend tests. We're looking for a coach who can swiftly grasp the dynamics of entire accounts, understanding the communication styles, decision-making processes, and execution drivers of stakeholders within each GP clinic. Your role will involve devising strategic plans to propel these accounts towards their optimal trajectory, while simultaneously coaching them on understanding and aligning with their overarching goals (eg. enhancing patient user experience, improving patient well-being etc.) As you discover proprietary insights, you will also help maximise user experience and generate strong customer feedback loops to product. Does this sound like you? Hungry and wants their shot to change the world - a force of nature when empowered with the tools, resources and development to do it. A gifted relationship builder: able to quickly build rapport and an uncanny ability to read people's minds and understand their core desires and motivations. Able to scale this superpower to build & maintain relationships across whole organisations. An outstanding conduit between users and our product/engineering team: ability to accurately and reliably translate user painpoints into actionable insights and suggestions that power feature development. Exceptionally organised & user-oriented: never fails to engage users at the optimal moment, and constantly finds new ways to delight our users. Extraordinary attention to detail: picks up on the smallest signals around user sentiment and goes to extreme lengths to ensure a delightful user experience. Exceptional communicator, able to write and speak persuasively and distill complex information into clear and concise points, without jargon. Pragmatic rather than dogmatic in decision making: able to weigh real world data appropriately, changing course when necessary towards optimal outcomes for patients and clinicians. Keen to understand the big picture & entire context of the company and vertical Seeks to maximise combined team productivity, communicating the right things at the right time through the right channels. Intellectually curious and loves learning - able to tackle entirely novel challenges that lack prior precedent through first principles thinking, creatively using the right pragmatic approach, with an understanding of alternatives and trade offs. We'd prefer if you had at least 5+ years of B2B/enterprise SaaS experience, strong project management capabilities with a proven track record in building customer success playbooks. Y You will drive customer lifetime value by defining the customer journey and deploying scalable processes for large enterprise clients. You have commercial ownership experience including driving referrals, expansion and upsell opportunities. Some examples of what to expect: First Month: Join customer onboarding calls to develop a deep understanding of their fundamental motivations and needs/pain points, and translate this into the optimal roadmap of features. Join the team at events & conferences, speaking to potential users, leading customer calls, troubleshooting technical issues, etc. Immediately build relationships and rapport with our users, supporting new users to get started with Anima, and enabling existing users to reach their full potential using the platform Next 6 months: Work closely with Head of Customer Success to develop and iterate our onboarding & success process, devising the playbooks and frameworks to maximise user delight and fanaticism. Source and filter user feedback & work with the engineering team to identify features that result in a high retention delta. Make this a data-driven approach powered by analytics. Help build a world-class CS organisation - Implement the right processes at the right times to maximise discounted team productivity and minimise discounted dev time of the features that will lead to maximum conversion. 6+ months: . click apply for full job details
Jul 24, 2025
Full time
About Anima Hey! Shun here, I'm the CEO and co-founder of Anima. Our mission is to deliver precision medicine to everyone in the world in under 24 hours. My entire life, I've been pulling on a thread that's affected all of us in some way. Millions die every year because their medical problems aren't treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times. I trained as a doctor in the NHS and quit out of frustration at seeing countless cases of people dying because they got misdiagnosed or didn't get the right care plan. Seeing the problem space at all abstraction levels, including as a doctor and at the HM Treasury, convinced me that the only way to fix healthcare was to build a 'Care Enablement' platform that can automate and abstract away work at the clinic, and effectively 10x'ing the capacity of doctors. Doing so would also be the path to a superhuman personalised medicine agent that could go well beyond humans, crunching tens of thousands of low level features at genome and transcriptome level. At Anima, you'll help us extend the 3 existing product lines we have, that millions of patients use, and build out new ones at the very cutting edge of healthcare reinforcement learning and agentic AI. Your work will save countless lives. Do you want to save lives with every clinic you help to deploy Anima? Use your influence and people skills to get Anima into clinics and entire regions: an urgently needed product that saves lives amid critical levels of patient demand, with healthcare systems in crisis across the globe. Please note that as this role may involve site work and on-site support for our users, we can only consider your application if you are based in the UK. You will not be able to complete our screening task if you are not based in the UK, so please bear this in mind when submitting your application. We hope to welcome you to the team soon! We're now used in 100s of GP practices across the country, serving close to 2 million patients. In addition to delighting users, our customer success team plays a pivotal role in product direction, and in deciding what we build next. At Anima, you'll be conduits for users, ensuring we evolve Anima into the right personalised medicine platform. Enable our users to build the future of healthcare, and guide them to real behaviour change. Our NPS is 87, and we've never churned a clinic. Our current sales team have said that one of the biggest perks of working at Anima is seeing the delight and disbelief on people's faces when we show them a demo of Anima, something that is truly a 10x generational leap. Here's what some of our users have been saying: "I sent a plan to the patient and it's incredible, within a few minutes they're coming back to me saying that they can make the appointment!" "I would call that next generation, I think you have that badge" "Sometimes you need to stop driving a Fiesta and buy a Mercedes" "We now get 3000 phone calls less a week!" Lots of us went into medicine because we wanted to maximise our positive impact. At Anima, we understand that distribution is the other half of a legendary product. Here are incredible things we've built as a result of our fullstack sales team: A Clinical Director at one of our practices wanted to streamline multiple access channels and make access equitable and fair. After some great discovery and deep listening, the AM together with the customer suggested we build something called 'proxy requests', which would allow the reception team at a clinic to complete Anima requests on behalf of a patient who was on a landline call - this made it possible to give someone with no internet or mobile phone the same access to care. This has been a critical and much applauded feature that has led to viral referrals and fanatical users. Bronagh, a fullstack account manager, realised that adding a configurable feature that allows patients to self-book appointments directly into the electronic health record calendar would be critical to closing large enterprise accounts. By deeply understanding the pain points and anxieties underlying the feature, Anima built the feature in 9 days, to the great excitement of users at demo calls and $1m+ ACV meetings. Off the back of fanatical referrals from our existing user base, we've been invited to present to NHS England at national and regional primary care board meetings, and have been helping to shape the future of primary care through an upcoming $1bn+ procurement framework. Our current users & what to expect from the role: We're live in GP practices across the country, being used by real doctors and patients. In 2022, we've partnered with 10s of new practices and onboarded our first Primary Care Network (PCN). We've also supported our current users to become expert, fanatical users of Anima. In 2023, we'll be working with the NHS to deploy Anima at regional & national level, and identifying international partners. Here's some information on our technical stack in case you are interested (this may not make much sense to you - that's okay!): we are tech agonistic, and collectively choose the best tools for the job. We're constantly looking to maximise our productivity and minimise what we call "discounted dev time cost" for shipping features. We have 2 separate fully functional web apps in prod: one for clinical users and one for patients. We have good functional & unit test coverage and we recently implemented an advanced CI/CD pipeline which supports golden screenshots and automated frontend tests. We're looking for a coach who can swiftly grasp the dynamics of entire accounts, understanding the communication styles, decision-making processes, and execution drivers of stakeholders within each GP clinic. Your role will involve devising strategic plans to propel these accounts towards their optimal trajectory, while simultaneously coaching them on understanding and aligning with their overarching goals (eg. enhancing patient user experience, improving patient well-being etc.) As you discover proprietary insights, you will also help maximise user experience and generate strong customer feedback loops to product. Does this sound like you? Hungry and wants their shot to change the world - a force of nature when empowered with the tools, resources and development to do it. A gifted relationship builder: able to quickly build rapport and an uncanny ability to read people's minds and understand their core desires and motivations. Able to scale this superpower to build & maintain relationships across whole organisations. An outstanding conduit between users and our product/engineering team: ability to accurately and reliably translate user painpoints into actionable insights and suggestions that power feature development. Exceptionally organised & user-oriented: never fails to engage users at the optimal moment, and constantly finds new ways to delight our users. Extraordinary attention to detail: picks up on the smallest signals around user sentiment and goes to extreme lengths to ensure a delightful user experience. Exceptional communicator, able to write and speak persuasively and distill complex information into clear and concise points, without jargon. Pragmatic rather than dogmatic in decision making: able to weigh real world data appropriately, changing course when necessary towards optimal outcomes for patients and clinicians. Keen to understand the big picture & entire context of the company and vertical Seeks to maximise combined team productivity, communicating the right things at the right time through the right channels. Intellectually curious and loves learning - able to tackle entirely novel challenges that lack prior precedent through first principles thinking, creatively using the right pragmatic approach, with an understanding of alternatives and trade offs. We'd prefer if you had at least 5+ years of B2B/enterprise SaaS experience, strong project management capabilities with a proven track record in building customer success playbooks. Y You will drive customer lifetime value by defining the customer journey and deploying scalable processes for large enterprise clients. You have commercial ownership experience including driving referrals, expansion and upsell opportunities. Some examples of what to expect: First Month: Join customer onboarding calls to develop a deep understanding of their fundamental motivations and needs/pain points, and translate this into the optimal roadmap of features. Join the team at events & conferences, speaking to potential users, leading customer calls, troubleshooting technical issues, etc. Immediately build relationships and rapport with our users, supporting new users to get started with Anima, and enabling existing users to reach their full potential using the platform Next 6 months: Work closely with Head of Customer Success to develop and iterate our onboarding & success process, devising the playbooks and frameworks to maximise user delight and fanaticism. Source and filter user feedback & work with the engineering team to identify features that result in a high retention delta. Make this a data-driven approach powered by analytics. Help build a world-class CS organisation - Implement the right processes at the right times to maximise discounted team productivity and minimise discounted dev time of the features that will lead to maximum conversion. 6+ months: . click apply for full job details
Abbott Laboratories
Regulatory Affairs Manager
Abbott Laboratories Witney, Oxfordshire
Regulatory Affairs Manager Abbott Diabetes Care Witney, Oxfordshire Competitive Salary + Excellent Benefits Abbott Diabetes Care designs, develops and manufactures leading-edge glucose monitoring systems and test strips for use in both home and hospital settings. Our product portfolio includes Freestyle Libre, a recently launched system that is revolutionising how people with diabetes around the world monitor their glucose levels. We are passionate about doing work that improves the quality of people's lives. We currently have an opportunity for a Regulatory Affairs Manager to join our team, based in Oxfordshire, supporting the significant manufacturing capacity expansion underway at the Witney site plus other Operational and R&D projects. Primary Job Function You will set the EU Regulatory Strategy that is well-defined and effective. The strategy sets out innovative solutions to Regulatory Approval so that plans can be set out. You will oversee the Project Management of regulatory projects, integrating with the US and OUS Regulatory organisation, the R&D organisation and other key functional groups. Core Job Responsibilities Ensures maintenance of strong communication and working relationships with the Alameda RA group and other RA teams globally. Ensures maintenance of strong communication and working relationships with the Clinical Affairs organisation, R&D Development groups and US Project Management. Supports the interface and guidance of any external auditors such as FDA and ISO assessors reviewing Technical Files. Provides leadership on Notified Body strategy and regional/global planning of product registration. Responsible for defining the regulatory strategy for product approvals in EU and region. Each new development project (product) requires a regulatory strategy to be created and maintained. Responsible for supporting RA compliance with site EHS policy and procedures. Responsible for maintaining the effectiveness of the Quality System at the site in accordance with Abbott Corporate requirements and applicable regulations. Excellent communication / negotiating skills for discussions with Notified Bodies and Competent Authorities etc. Position Accountability / Scope Responsible for ensuring that products designed, changed or purchased by ADC in Europe meet the quality and regulatory standards as required by regulatory, quality, Abbott Corporate and national requirements. This position must ensure that the products are registered in the countries as appropriate and ensure compliance to QS Regulations, ISO regulations, etc. Responsible for ensuring that products designed, changed or purchased by ADC in Europe meet the quality and regulatory standards as required by regulatory, quality, Abbott Corporate and national requirements. Minimum Education Minimum of a Bachelor's degree or equivalent preferably in a Scientific discipline e.g. Chemistry, life Sciences, Biology. Minimum Experience/Training Required Minimum of a bachelor's degree is required to ensure that the jobholder has sufficient technical knowledge to effectively and confidently be the Regulatory Affairs Project Mgr in the EMEA region. Knowledge of regulatory requirements for ISO 13485, EMC, MDD (93/42/EEC), IVDD (98/79/EC), MDR 2017/745 & IVDR 2017/756, and FDA Quality Systems Regulations is essential. Experience within a medical or healthcare manufacturing industry in a regulatory role. The position requires an understanding of the needs of the customer and knowledge of regulations and standards affecting IVDs and MDDs, the regulatory bodies and country regulations that govern ADC products to enable the jobholder to interpret and apply regulations and standards to products and processes. You need to have excellent written and oral communication skills necessary to be able to produce succinct reports and documentation and to effectively communicate with other departments, managers and external regulatory organizations. You need to have the depth of Regulatory knowledge to be able to define a Regulatory Strategy that is well defined and effective. Additionally, the depth of experience is required to ensure that innovative solutions to Regulatory Approval paths can be set out.
Jul 24, 2025
Full time
Regulatory Affairs Manager Abbott Diabetes Care Witney, Oxfordshire Competitive Salary + Excellent Benefits Abbott Diabetes Care designs, develops and manufactures leading-edge glucose monitoring systems and test strips for use in both home and hospital settings. Our product portfolio includes Freestyle Libre, a recently launched system that is revolutionising how people with diabetes around the world monitor their glucose levels. We are passionate about doing work that improves the quality of people's lives. We currently have an opportunity for a Regulatory Affairs Manager to join our team, based in Oxfordshire, supporting the significant manufacturing capacity expansion underway at the Witney site plus other Operational and R&D projects. Primary Job Function You will set the EU Regulatory Strategy that is well-defined and effective. The strategy sets out innovative solutions to Regulatory Approval so that plans can be set out. You will oversee the Project Management of regulatory projects, integrating with the US and OUS Regulatory organisation, the R&D organisation and other key functional groups. Core Job Responsibilities Ensures maintenance of strong communication and working relationships with the Alameda RA group and other RA teams globally. Ensures maintenance of strong communication and working relationships with the Clinical Affairs organisation, R&D Development groups and US Project Management. Supports the interface and guidance of any external auditors such as FDA and ISO assessors reviewing Technical Files. Provides leadership on Notified Body strategy and regional/global planning of product registration. Responsible for defining the regulatory strategy for product approvals in EU and region. Each new development project (product) requires a regulatory strategy to be created and maintained. Responsible for supporting RA compliance with site EHS policy and procedures. Responsible for maintaining the effectiveness of the Quality System at the site in accordance with Abbott Corporate requirements and applicable regulations. Excellent communication / negotiating skills for discussions with Notified Bodies and Competent Authorities etc. Position Accountability / Scope Responsible for ensuring that products designed, changed or purchased by ADC in Europe meet the quality and regulatory standards as required by regulatory, quality, Abbott Corporate and national requirements. This position must ensure that the products are registered in the countries as appropriate and ensure compliance to QS Regulations, ISO regulations, etc. Responsible for ensuring that products designed, changed or purchased by ADC in Europe meet the quality and regulatory standards as required by regulatory, quality, Abbott Corporate and national requirements. Minimum Education Minimum of a Bachelor's degree or equivalent preferably in a Scientific discipline e.g. Chemistry, life Sciences, Biology. Minimum Experience/Training Required Minimum of a bachelor's degree is required to ensure that the jobholder has sufficient technical knowledge to effectively and confidently be the Regulatory Affairs Project Mgr in the EMEA region. Knowledge of regulatory requirements for ISO 13485, EMC, MDD (93/42/EEC), IVDD (98/79/EC), MDR 2017/745 & IVDR 2017/756, and FDA Quality Systems Regulations is essential. Experience within a medical or healthcare manufacturing industry in a regulatory role. The position requires an understanding of the needs of the customer and knowledge of regulations and standards affecting IVDs and MDDs, the regulatory bodies and country regulations that govern ADC products to enable the jobholder to interpret and apply regulations and standards to products and processes. You need to have excellent written and oral communication skills necessary to be able to produce succinct reports and documentation and to effectively communicate with other departments, managers and external regulatory organizations. You need to have the depth of Regulatory knowledge to be able to define a Regulatory Strategy that is well defined and effective. Additionally, the depth of experience is required to ensure that innovative solutions to Regulatory Approval paths can be set out.
Global Regulatory Affairs Manager (Global Program Regulatory Manager)
Novartis Farmacéutica
Global Regulatory Affairs Manager (Global Program Regulatory Manager) Job ID REQ- United Kingdom Summary (3 days per week on-site) Location: London (The Westworks), United Kingdom or Dublin, Ireland Internal Job Title: Global Program Regulatory Manager We are looking for an experienced and proactive Regulatory Affairs Manager to join our Global Regulatory Affairs team. This role is critical in driving regulatory strategy and managing operational activities across key regions. You will collaborate with cross-functional teams to ensure timely submissions, approvals, and compliance with global regulatory requirements, supporting the successful development and commercialization of pharmaceutical products. About the Role Major Responsibilities: Implement regional regulatory strategies in alignment with global objectives. Contribute to global regulatory planning and identify strategic gaps or risks. Lead or support Health Authority (HA) interactions, including briefing material preparation. Coordinate timely and compliant regulatory submissions across assigned regions. Review and approve Clinical Trial Applications (CTAs), Investigational New Drugs (INDs), and Risk Management Plans. Act as a liaison with local HAs (e.g. FDA, EMA) as required. Ensure timely and effective responses to HA queries and requests. Collaborate cross-functionally to align regulatory plans with business goals. Monitor and ensure compliance with internal policies and external regulations. Support or lead negotiations for regional approvals to meet project timelines. Bachelor's or Master's degree in Life Sciences, Pharmacy, or a related field. Proven experience in regulatory affairs within the pharmaceutical industry. Strong understanding of drug development and clinical trial processes. Experience in managing regulatory submissions and HA interactions. Commitment to Diversity and Inclusion/EEO Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: GB16 (FCRS = GB016) Novartis Pharmaceuticals UK Ltd. Alternative Location 1 Dublin (NOCC), Ireland Functional Area Research & Development Job Type Full time Employment Type Regular Shift Work No Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Jul 24, 2025
Full time
Global Regulatory Affairs Manager (Global Program Regulatory Manager) Job ID REQ- United Kingdom Summary (3 days per week on-site) Location: London (The Westworks), United Kingdom or Dublin, Ireland Internal Job Title: Global Program Regulatory Manager We are looking for an experienced and proactive Regulatory Affairs Manager to join our Global Regulatory Affairs team. This role is critical in driving regulatory strategy and managing operational activities across key regions. You will collaborate with cross-functional teams to ensure timely submissions, approvals, and compliance with global regulatory requirements, supporting the successful development and commercialization of pharmaceutical products. About the Role Major Responsibilities: Implement regional regulatory strategies in alignment with global objectives. Contribute to global regulatory planning and identify strategic gaps or risks. Lead or support Health Authority (HA) interactions, including briefing material preparation. Coordinate timely and compliant regulatory submissions across assigned regions. Review and approve Clinical Trial Applications (CTAs), Investigational New Drugs (INDs), and Risk Management Plans. Act as a liaison with local HAs (e.g. FDA, EMA) as required. Ensure timely and effective responses to HA queries and requests. Collaborate cross-functionally to align regulatory plans with business goals. Monitor and ensure compliance with internal policies and external regulations. Support or lead negotiations for regional approvals to meet project timelines. Bachelor's or Master's degree in Life Sciences, Pharmacy, or a related field. Proven experience in regulatory affairs within the pharmaceutical industry. Strong understanding of drug development and clinical trial processes. Experience in managing regulatory submissions and HA interactions. Commitment to Diversity and Inclusion/EEO Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: GB16 (FCRS = GB016) Novartis Pharmaceuticals UK Ltd. Alternative Location 1 Dublin (NOCC), Ireland Functional Area Research & Development Job Type Full time Employment Type Regular Shift Work No Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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