The Distillery, Glassfields 1, 2 Avon Street, Bristol, BS2 0GR, United Kingdom, Bristol BS2 0GR, GB We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Would you like to work with a high-performing team that delivers meaningful and lasting change to it's clients? Our Major Programme Services (MPS) team is looking for exceptional Project Controls/Planning Specialists. As part of PA's Delivery stream, PA's Centre of Excellence for all project, programme, and portfolio capability, MPS works across Defence, major projects & infrastructure, transport, and public sector in client-facing roles on long-term assignments. Having experienced repeated successes in delivering value and excellence for our clients, most of whom are within daily commuting range from home, we are in high demand and are now expanding further across the UK. As a Project Controls/Planning Specialist, you will play a pivotal role in supporting our clients in controlling some of the UK's most complex major programmes. Your expertise in project controls methodologies, tools and applications of best practice will be crucial in delivering successful outcomes for our clients. This role offers an exciting opportunity to work in a collaborative and innovative environment, shaping projects that drive meaningful impact. Location Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. Client locations include: Bristol Andover Portsmouth Cardiff Swindon You will have opportunity to: Implement processes covering multiple project controls functions (e.g. scope, schedule, cost, risk, performance reporting). Collect and analyse project data to assess performance against project goals and objectives. Plan, build, maintain, and interrogate resource loaded schedules from first principles (including WBS, PBS, OBS, Basis of Estimates etc) through to Schedule Risk Analysis and management against monthly milestone reporting. Identify and communicate scope changes, schedule slippages and potential impacts as well as supporting the identification of mitigating actions. Ensure trends of cost and schedule are identified, manage the change management process and communicate corrective actions. Drive effective risk management through the identification, assessment, and mitigation of project risks, working collaboratively to ensure proactive and effective management. Lead stakeholder engagement activities, facilitating collaboration and communication among all project participants. Provide mentorship and guidance to junior team members, fostering their professional growth and development. Develop your own project controls expertise even further through a range of on-the-job learning, training and formal qualifications. Qualifications About You Experience in one or more project controls disciplines e.g., planning, scheduling, risk management, cost management, and earned value management. Expertise in applying various project control methodologies and tools (e.g., Microsoft Project, Primavera, Active Risk Manager, Schedule Risk Analysis), adapting them to diverse project contexts. Certification in Project Management or Project Controls (PMQ, PRINCE2, Project Planning and Control etc.) is desirable. Analytical mindset with the ability to identify and solve problems, make informed decisions, and manage project risks effectively. Exceptional communication skills, both written and verbal, with the ability to present complex information to clients and stakeholders in a clear and concise manner. Strong interpersonal skills, enabling successful collaboration with stakeholders across all levels. We know that potential skills-gaps and an expectation to 'need to tick every box' can get in the way of meeting brilliant candidates, so please don't hesitate to apply - we'd love to hear from you. Apply today by completing our online application Additional information Life at PA Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity - bringing ingenuity to life. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us at:
Dec 08, 2025
Full time
The Distillery, Glassfields 1, 2 Avon Street, Bristol, BS2 0GR, United Kingdom, Bristol BS2 0GR, GB We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Would you like to work with a high-performing team that delivers meaningful and lasting change to it's clients? Our Major Programme Services (MPS) team is looking for exceptional Project Controls/Planning Specialists. As part of PA's Delivery stream, PA's Centre of Excellence for all project, programme, and portfolio capability, MPS works across Defence, major projects & infrastructure, transport, and public sector in client-facing roles on long-term assignments. Having experienced repeated successes in delivering value and excellence for our clients, most of whom are within daily commuting range from home, we are in high demand and are now expanding further across the UK. As a Project Controls/Planning Specialist, you will play a pivotal role in supporting our clients in controlling some of the UK's most complex major programmes. Your expertise in project controls methodologies, tools and applications of best practice will be crucial in delivering successful outcomes for our clients. This role offers an exciting opportunity to work in a collaborative and innovative environment, shaping projects that drive meaningful impact. Location Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. Client locations include: Bristol Andover Portsmouth Cardiff Swindon You will have opportunity to: Implement processes covering multiple project controls functions (e.g. scope, schedule, cost, risk, performance reporting). Collect and analyse project data to assess performance against project goals and objectives. Plan, build, maintain, and interrogate resource loaded schedules from first principles (including WBS, PBS, OBS, Basis of Estimates etc) through to Schedule Risk Analysis and management against monthly milestone reporting. Identify and communicate scope changes, schedule slippages and potential impacts as well as supporting the identification of mitigating actions. Ensure trends of cost and schedule are identified, manage the change management process and communicate corrective actions. Drive effective risk management through the identification, assessment, and mitigation of project risks, working collaboratively to ensure proactive and effective management. Lead stakeholder engagement activities, facilitating collaboration and communication among all project participants. Provide mentorship and guidance to junior team members, fostering their professional growth and development. Develop your own project controls expertise even further through a range of on-the-job learning, training and formal qualifications. Qualifications About You Experience in one or more project controls disciplines e.g., planning, scheduling, risk management, cost management, and earned value management. Expertise in applying various project control methodologies and tools (e.g., Microsoft Project, Primavera, Active Risk Manager, Schedule Risk Analysis), adapting them to diverse project contexts. Certification in Project Management or Project Controls (PMQ, PRINCE2, Project Planning and Control etc.) is desirable. Analytical mindset with the ability to identify and solve problems, make informed decisions, and manage project risks effectively. Exceptional communication skills, both written and verbal, with the ability to present complex information to clients and stakeholders in a clear and concise manner. Strong interpersonal skills, enabling successful collaboration with stakeholders across all levels. We know that potential skills-gaps and an expectation to 'need to tick every box' can get in the way of meeting brilliant candidates, so please don't hesitate to apply - we'd love to hear from you. Apply today by completing our online application Additional information Life at PA Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity - bringing ingenuity to life. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us at:
Description At Engine by Starling we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses on our technology. Engine is Starling's software-as-a-service (SaaS) business, and is the technology that was built to power Starling. Engine was formed as a separate business in early 2024. Starling has seen exceptional growth and success, largely due to how we built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped Starling achieve success. We draw upon our experience as knowledgeable bankers, and best in class technologists, to become the chosen option for these banks and preferred partners for leading consultancies. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Hybrid Working We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager, but as a guide we would like to see you in an office at least once or twice per week. About Engineering at Engine by Starling Platform engineering is something we are passionate about. We pride ourselves on delivering software in a reliable, scalable, reusable and maintainable manner. Our platform is expanding and with that brings new challenges to how we deliver our SaaS. All engineers are responsible for owning features from inception, through deployment, to running in production. Using a first principles approach, we aim to break down problems and implement solutions across every stage of that lifecycle. As an Engineer at Engine, you'll be helping to build, scale and deploy our first in class cloud native banking platform to multiple cloud providers and regions globally. You will be encouraged to get involved in all areas of our platform. We value a multi-discipline approach to engineering and a culture that supports that. Some of the disciplines you will be exposed to include: Globally deployed cloud architectures Toolchain development Build and deployment systems Observability and reliability Runtime orchestration; Control and data planes SaaS API management and security Core java platform We do not expect you to have experience in all of the above - we're looking for curious individuals who like to work across multiple disciplines and see this as an opportunity to grow and learn about other areas. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blog or our case studies with Women in Tech . Requirements We're looking for an experienced Senior or Staff Infrastructure Engineer to join the Infrastructure team. You will be the technical lead of projects critical to the success of the business, and optionally be line manager of other members of the team. You will drive the team toward finding clean and simple yet scalable solutions to technical problems. The ideal candidate will have Experience architecting, delivering and maintaining multiple complex AWS based infrastructure projects from design through to production Experience with a range of AWS services and have up to date knowledge about how they interact with each other A firm understanding of security concepts such as (M)TLS, secrets management, encryption, RBAC, etc Experience of service oriented architecture with containers, distributed systems and immutable infrastructure Been a key contributor to the remediation of production impacting incidents An understanding of how to design systems and processes that can meet future scaling requirements Contributed to achieving security and compliance certification with standards such as ISO270001, SOC2 and PCI-DSS Experience in reviewing code submitted by others, and changes proposed for release to production Worked in a zero-production-access environment and be an advocate for orchestrating all change through automation Experience writing Infrastructure as Code, particularly Terraform, and automation using a scripting language such as Go Passion about building observable and reliable systems that impact the wider engineering organisation Ability to communicate clearly in a manner that is accessible to technical and non-technical Engine colleagues, and occasionally to clients You will Take on responsibility for delivering large, complex and impactful projects covering multiple engineering domains Work with stakeholders to design hybrid-cloud systems - we use AWS and also co-locate Payment HSMs in physical data centres around the world Ensure the performance and reliability of cloud environments whilst being conscious of costs Be a champion of Engine's standards and procedures throughout the rest of Technology Share knowledge with colleagues by writing technical documentation and leading training sessions Have a passion for learning new technologies, and keep up to date with industry trends Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. You can find out more about our culture, mission and hiring on our shiny new Engineering Careers Page
Dec 07, 2025
Full time
Description At Engine by Starling we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses on our technology. Engine is Starling's software-as-a-service (SaaS) business, and is the technology that was built to power Starling. Engine was formed as a separate business in early 2024. Starling has seen exceptional growth and success, largely due to how we built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped Starling achieve success. We draw upon our experience as knowledgeable bankers, and best in class technologists, to become the chosen option for these banks and preferred partners for leading consultancies. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Hybrid Working We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager, but as a guide we would like to see you in an office at least once or twice per week. About Engineering at Engine by Starling Platform engineering is something we are passionate about. We pride ourselves on delivering software in a reliable, scalable, reusable and maintainable manner. Our platform is expanding and with that brings new challenges to how we deliver our SaaS. All engineers are responsible for owning features from inception, through deployment, to running in production. Using a first principles approach, we aim to break down problems and implement solutions across every stage of that lifecycle. As an Engineer at Engine, you'll be helping to build, scale and deploy our first in class cloud native banking platform to multiple cloud providers and regions globally. You will be encouraged to get involved in all areas of our platform. We value a multi-discipline approach to engineering and a culture that supports that. Some of the disciplines you will be exposed to include: Globally deployed cloud architectures Toolchain development Build and deployment systems Observability and reliability Runtime orchestration; Control and data planes SaaS API management and security Core java platform We do not expect you to have experience in all of the above - we're looking for curious individuals who like to work across multiple disciplines and see this as an opportunity to grow and learn about other areas. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blog or our case studies with Women in Tech . Requirements We're looking for an experienced Senior or Staff Infrastructure Engineer to join the Infrastructure team. You will be the technical lead of projects critical to the success of the business, and optionally be line manager of other members of the team. You will drive the team toward finding clean and simple yet scalable solutions to technical problems. The ideal candidate will have Experience architecting, delivering and maintaining multiple complex AWS based infrastructure projects from design through to production Experience with a range of AWS services and have up to date knowledge about how they interact with each other A firm understanding of security concepts such as (M)TLS, secrets management, encryption, RBAC, etc Experience of service oriented architecture with containers, distributed systems and immutable infrastructure Been a key contributor to the remediation of production impacting incidents An understanding of how to design systems and processes that can meet future scaling requirements Contributed to achieving security and compliance certification with standards such as ISO270001, SOC2 and PCI-DSS Experience in reviewing code submitted by others, and changes proposed for release to production Worked in a zero-production-access environment and be an advocate for orchestrating all change through automation Experience writing Infrastructure as Code, particularly Terraform, and automation using a scripting language such as Go Passion about building observable and reliable systems that impact the wider engineering organisation Ability to communicate clearly in a manner that is accessible to technical and non-technical Engine colleagues, and occasionally to clients You will Take on responsibility for delivering large, complex and impactful projects covering multiple engineering domains Work with stakeholders to design hybrid-cloud systems - we use AWS and also co-locate Payment HSMs in physical data centres around the world Ensure the performance and reliability of cloud environments whilst being conscious of costs Be a champion of Engine's standards and procedures throughout the rest of Technology Share knowledge with colleagues by writing technical documentation and leading training sessions Have a passion for learning new technologies, and keep up to date with industry trends Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. You can find out more about our culture, mission and hiring on our shiny new Engineering Careers Page
£34,000 to £37,000 Per annum (depending on experience) Night shifts - 02:00 - 10:30 with Tuesday and Wednesday off More than 22,400 customers rely on us as the UK's leading newspaper and magazine wholesaler. With nightly miracles delivered by an extensive network of distribution centres, we have more roles than you realise. One look at our heritage tells you that we're as good as our word - we have a reputation built on security, reliability, and delivering on promises. Right now, we're excitingly looking to the future and all that means for our customers and our people's careers. About the role Joining us as a Deputy Depot Night Manager you'll manage one of the shift operations in the depot reporting into the Depot Manager and ensuring accurate and timely delivery of newspapers and magazines out to our retailers. This interesting and challenging role in our management team will see you ensuring a planned and effective night operation is in place, taking responsibility for: Supervising all staff. Providing training and coaching and identifying training needs Providing accurate reports that highlight any challenges or successes Working closely with the management team to identify potential risks Maintaining a high level of health and safety at all times Ensuring compliance with legislation and company policy Working to an annual set budget and forecast What we can offer you Not only do we offer free onsite parking and competitive salary but you'll also have access to: Company funded Health Cash Plan - providing cash back for everyday healthcare costs such as dental, optical and physiotherapy 5% match pension 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Colleague Assistance Programme & Colleague referral scheme About You: You'll have a track record of success in a warehouse environment in a management position. You'll also be able to evidence: Experience of working in a fast paced environment Managing a large operation and being able to liaise at all levels Outstanding communication skills and the credibility to effectively build relationships with all team members and management Experience of planning and effectively executing a night operation. Dealing with all issues and challenges as they arise Tenacity and an effective approach to meeting and exceeding targets and delivering an outstanding client experience Computer literacy and confidence in the use of technology and IT systems, including a high degree of knowledge of MS Office Excellent business acumen and strong commercial and financial awareness Please note: you must have the right to work in the UK to be considered for this position. Don't just take us at our word - experience it for yourself. We're a business built on support, opportunities, loyalty and care. Let's make the most of today's opportunities and look to the future, together. Apply now.
Dec 06, 2025
Full time
£34,000 to £37,000 Per annum (depending on experience) Night shifts - 02:00 - 10:30 with Tuesday and Wednesday off More than 22,400 customers rely on us as the UK's leading newspaper and magazine wholesaler. With nightly miracles delivered by an extensive network of distribution centres, we have more roles than you realise. One look at our heritage tells you that we're as good as our word - we have a reputation built on security, reliability, and delivering on promises. Right now, we're excitingly looking to the future and all that means for our customers and our people's careers. About the role Joining us as a Deputy Depot Night Manager you'll manage one of the shift operations in the depot reporting into the Depot Manager and ensuring accurate and timely delivery of newspapers and magazines out to our retailers. This interesting and challenging role in our management team will see you ensuring a planned and effective night operation is in place, taking responsibility for: Supervising all staff. Providing training and coaching and identifying training needs Providing accurate reports that highlight any challenges or successes Working closely with the management team to identify potential risks Maintaining a high level of health and safety at all times Ensuring compliance with legislation and company policy Working to an annual set budget and forecast What we can offer you Not only do we offer free onsite parking and competitive salary but you'll also have access to: Company funded Health Cash Plan - providing cash back for everyday healthcare costs such as dental, optical and physiotherapy 5% match pension 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Colleague Assistance Programme & Colleague referral scheme About You: You'll have a track record of success in a warehouse environment in a management position. You'll also be able to evidence: Experience of working in a fast paced environment Managing a large operation and being able to liaise at all levels Outstanding communication skills and the credibility to effectively build relationships with all team members and management Experience of planning and effectively executing a night operation. Dealing with all issues and challenges as they arise Tenacity and an effective approach to meeting and exceeding targets and delivering an outstanding client experience Computer literacy and confidence in the use of technology and IT systems, including a high degree of knowledge of MS Office Excellent business acumen and strong commercial and financial awareness Please note: you must have the right to work in the UK to be considered for this position. Don't just take us at our word - experience it for yourself. We're a business built on support, opportunities, loyalty and care. Let's make the most of today's opportunities and look to the future, together. Apply now.
Risk Manager, Energy page is loaded Risk Manager, Energylocations: London - Shell Centretime type: Full timeposted on: Posted 5 Days Agojob requisition id: R189764, United Kingdom Job Family Group: Finance Worker Type: Regular Posting Start Date: October 27, 2025 Business unit: Finance Experience Level: Experienced Professionals Job Description: What's the role This is a Risk Manager role in the Risk Management (RM) team in Group Treasury. The entire RM Team consists of 8 Risk & Insurance Managers and provides expert risk management and insurance advice across all business activities and segments of the Group globally.The RM function in Treasury covers the identification, assessment, mitigation and financing of key hazard risks in the Group. It drives risk management and insurance solutions for the Group's capital projects, provides advice on mergers, acquisitions and divestments, allocation of risks in contracts, supports the Group's annual captive insurance programme and manages various external insurance solutions.The team works closely with the Group Insurance Companies (captives) to deliver the Group's Risk and Insurance (R&I) Strategy.This role reports to the Head of Hazard Risk Management who leads the Risk Management Team in Treasury. What you'll be doing In this role you will provide expert risk management and insurance advice and solutions to Shell businesses and Joint Ventures across all aspects of Shell's operations. As a Risk Manager and Insurance specialist, you will provide advice and support to complex projects, insurance placements and business transactions incl. M&A deals. You will also coach and mentor fellow risk managers, and act as the practice leader in key subject matter areas.Your role will include: Development and implementation of risk management and insurance strategies for Shell companies and joint ventures across all of Shell's businesses, including support in complex business transactions (e.g. mergers, acquisitions, and divestments). Design and implementing construction insurance programmes for large capital projects - including engagement/negotiation with joint venture partners and/or contractors. Understand business requirements and provide advice on the allocation of hazard risks in contracts (liability and insurance clauses) with joint venture partners, suppliers, contractors and customers. Proactive and timely engagement with senior management at joint venture shareholder level, contract boards, risk managers of other partners and contractors. Act as subject matter expert for assigned expertise area(s) and provide support and coaching to other risk managers in these areas. Work closely with the Group Insurance companies to deliver competitive insurance solutions to Shell businesses and joint ventures and optimize risk financing costs for the Group. Work closely with the team lead to maintain the wider community spirit and share best practices and learnings across the entire R&I team. What you bring We are keen to hear from candidates with the following: Extensive experience in risk management and insurance; in-depth knowledge of insurance markets, products, underwriting, and claims processes (ideally in the Energy sector) University degree and relevant qualifications in Risk Management / Insurance (e.g. ACII). Proven track record of successfully designing and implementing complex risk management strategies and insurance solution for clients. Understanding of liability concepts and strong experience in managing risks in contracts Excellent communication, negotiation, and interpersonal skills Strong commercial mindset with a focus on risk and value and a good track record of delivery. Track record of identifying and driving change with a focus on continuous improvement. Collaborative/constructive team mindset What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.We are committed to attracting a broader and more diverse pool of candidates. If this position doesn't feel like the perfect fit for your qualifications right now, we'd still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills. Shell in The United Kingdom Shell UK remains one of the North Sea's biggest producers, supplying around 10% of the UK's total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.- DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.You can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you'll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.
Dec 05, 2025
Full time
Risk Manager, Energy page is loaded Risk Manager, Energylocations: London - Shell Centretime type: Full timeposted on: Posted 5 Days Agojob requisition id: R189764, United Kingdom Job Family Group: Finance Worker Type: Regular Posting Start Date: October 27, 2025 Business unit: Finance Experience Level: Experienced Professionals Job Description: What's the role This is a Risk Manager role in the Risk Management (RM) team in Group Treasury. The entire RM Team consists of 8 Risk & Insurance Managers and provides expert risk management and insurance advice across all business activities and segments of the Group globally.The RM function in Treasury covers the identification, assessment, mitigation and financing of key hazard risks in the Group. It drives risk management and insurance solutions for the Group's capital projects, provides advice on mergers, acquisitions and divestments, allocation of risks in contracts, supports the Group's annual captive insurance programme and manages various external insurance solutions.The team works closely with the Group Insurance Companies (captives) to deliver the Group's Risk and Insurance (R&I) Strategy.This role reports to the Head of Hazard Risk Management who leads the Risk Management Team in Treasury. What you'll be doing In this role you will provide expert risk management and insurance advice and solutions to Shell businesses and Joint Ventures across all aspects of Shell's operations. As a Risk Manager and Insurance specialist, you will provide advice and support to complex projects, insurance placements and business transactions incl. M&A deals. You will also coach and mentor fellow risk managers, and act as the practice leader in key subject matter areas.Your role will include: Development and implementation of risk management and insurance strategies for Shell companies and joint ventures across all of Shell's businesses, including support in complex business transactions (e.g. mergers, acquisitions, and divestments). Design and implementing construction insurance programmes for large capital projects - including engagement/negotiation with joint venture partners and/or contractors. Understand business requirements and provide advice on the allocation of hazard risks in contracts (liability and insurance clauses) with joint venture partners, suppliers, contractors and customers. Proactive and timely engagement with senior management at joint venture shareholder level, contract boards, risk managers of other partners and contractors. Act as subject matter expert for assigned expertise area(s) and provide support and coaching to other risk managers in these areas. Work closely with the Group Insurance companies to deliver competitive insurance solutions to Shell businesses and joint ventures and optimize risk financing costs for the Group. Work closely with the team lead to maintain the wider community spirit and share best practices and learnings across the entire R&I team. What you bring We are keen to hear from candidates with the following: Extensive experience in risk management and insurance; in-depth knowledge of insurance markets, products, underwriting, and claims processes (ideally in the Energy sector) University degree and relevant qualifications in Risk Management / Insurance (e.g. ACII). Proven track record of successfully designing and implementing complex risk management strategies and insurance solution for clients. Understanding of liability concepts and strong experience in managing risks in contracts Excellent communication, negotiation, and interpersonal skills Strong commercial mindset with a focus on risk and value and a good track record of delivery. Track record of identifying and driving change with a focus on continuous improvement. Collaborative/constructive team mindset What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.We are committed to attracting a broader and more diverse pool of candidates. If this position doesn't feel like the perfect fit for your qualifications right now, we'd still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills. Shell in The United Kingdom Shell UK remains one of the North Sea's biggest producers, supplying around 10% of the UK's total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.- DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.You can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you'll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.
£34,000 to £37,000 Per annum (depending on experience) Night shifts - 02:00 - 10:30 with Tuesday and Wednesday off More than 22,400 customers rely on us as the UK's leading newspaper and magazine wholesaler. With nightly miracles delivered by an extensive network of distribution centres, we have more roles than you realise. One look at our heritage tells you that we're as good as our word - we have a reputation built on security, reliability, and delivering on promises. Right now, we're excitingly looking to the future and all that means for our customers and our people's careers. About the role Joining us as a Deputy Depot Night Manager you'll manage one of the shift operations in the depot reporting into the Depot Manager and ensuring accurate and timely delivery of newspapers and magazines out to our retailers. This interesting and challenging role in our management team will see you ensuring a planned and effective night operation is in place, taking responsibility for: Supervising all staff. Providing training and coaching and identifying training needs Providing accurate reports that highlight any challenges or successes Working closely with the management team to identify potential risks Maintaining a high level of health and safety at all times Ensuring compliance with legislation and company policy Working to an annual set budget and forecast What we can offer you Not only do we offer free onsite parking and competitive salary but you'll also have access to: Company funded Health Cash Plan - providing cash back for everyday healthcare costs such as dental, optical and physiotherapy 5% match pension 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Colleague Assistance Programme & Colleague referral scheme About You: You'll have a track record of success in a warehouse environment in a management position. You'll also be able to evidence: Experience of working in a fast paced environment Managing a large operation and being able to liaise at all levels Outstanding communication skills and the credibility to effectively build relationships with all team members and management Experience of planning and effectively executing a night operation. Dealing with all issues and challenges as they arise Tenacity and an effective approach to meeting and exceeding targets and delivering an outstanding client experience Computer literacy and confidence in the use of technology and IT systems, including a high degree of knowledge of MS Office Excellent business acumen and strong commercial and financial awareness Please note: you must have the right to work in the UK to be considered for this position. Don't just take us at our word - experience it for yourself. We're a business built on support, opportunities, loyalty and care. Let's make the most of today's opportunities and look to the future, together. Apply now.
Dec 05, 2025
Full time
£34,000 to £37,000 Per annum (depending on experience) Night shifts - 02:00 - 10:30 with Tuesday and Wednesday off More than 22,400 customers rely on us as the UK's leading newspaper and magazine wholesaler. With nightly miracles delivered by an extensive network of distribution centres, we have more roles than you realise. One look at our heritage tells you that we're as good as our word - we have a reputation built on security, reliability, and delivering on promises. Right now, we're excitingly looking to the future and all that means for our customers and our people's careers. About the role Joining us as a Deputy Depot Night Manager you'll manage one of the shift operations in the depot reporting into the Depot Manager and ensuring accurate and timely delivery of newspapers and magazines out to our retailers. This interesting and challenging role in our management team will see you ensuring a planned and effective night operation is in place, taking responsibility for: Supervising all staff. Providing training and coaching and identifying training needs Providing accurate reports that highlight any challenges or successes Working closely with the management team to identify potential risks Maintaining a high level of health and safety at all times Ensuring compliance with legislation and company policy Working to an annual set budget and forecast What we can offer you Not only do we offer free onsite parking and competitive salary but you'll also have access to: Company funded Health Cash Plan - providing cash back for everyday healthcare costs such as dental, optical and physiotherapy 5% match pension 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Colleague Assistance Programme & Colleague referral scheme About You: You'll have a track record of success in a warehouse environment in a management position. You'll also be able to evidence: Experience of working in a fast paced environment Managing a large operation and being able to liaise at all levels Outstanding communication skills and the credibility to effectively build relationships with all team members and management Experience of planning and effectively executing a night operation. Dealing with all issues and challenges as they arise Tenacity and an effective approach to meeting and exceeding targets and delivering an outstanding client experience Computer literacy and confidence in the use of technology and IT systems, including a high degree of knowledge of MS Office Excellent business acumen and strong commercial and financial awareness Please note: you must have the right to work in the UK to be considered for this position. Don't just take us at our word - experience it for yourself. We're a business built on support, opportunities, loyalty and care. Let's make the most of today's opportunities and look to the future, together. Apply now.
£34,000 to £37,000 Per annum (depending on experience) Night shifts - 02:00 - 10:30 with Tuesday and Wednesday off More than 22,400 customers rely on us as the UK's leading newspaper and magazine wholesaler. With nightly miracles delivered by an extensive network of distribution centres, we have more roles than you realise. One look at our heritage tells you that we're as good as our word - we have a reputation built on security, reliability, and delivering on promises. Right now, we're excitingly looking to the future and all that means for our customers and our people's careers. About the role Joining us as a Deputy Depot Night Manager you'll manage one of the shift operations in the depot reporting into the Depot Manager and ensuring accurate and timely delivery of newspapers and magazines out to our retailers. This interesting and challenging role in our management team will see you ensuring a planned and effective night operation is in place, taking responsibility for: Supervising all staff. Providing training and coaching and identifying training needs Providing accurate reports that highlight any challenges or successes Working closely with the management team to identify potential risks Maintaining a high level of health and safety at all times Ensuring compliance with legislation and company policy Working to an annual set budget and forecast What we can offer you Not only do we offer free onsite parking and competitive salary but you'll also have access to: Company funded Health Cash Plan - providing cash back for everyday healthcare costs such as dental, optical and physiotherapy 5% match pension 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Colleague Assistance Programme & Colleague referral scheme About You: You'll have a track record of success in a warehouse environment in a management position. You'll also be able to evidence: Experience of working in a fast paced environment Managing a large operation and being able to liaise at all levels Outstanding communication skills and the credibility to effectively build relationships with all team members and management Experience of planning and effectively executing a night operation. Dealing with all issues and challenges as they arise Tenacity and an effective approach to meeting and exceeding targets and delivering an outstanding client experience Computer literacy and confidence in the use of technology and IT systems, including a high degree of knowledge of MS Office Excellent business acumen and strong commercial and financial awareness Please note: you must have the right to work in the UK to be considered for this position. Don't just take us at our word - experience it for yourself. We're a business built on support, opportunities, loyalty and care. Let's make the most of today's opportunities and look to the future, together. Apply now.
Dec 05, 2025
Full time
£34,000 to £37,000 Per annum (depending on experience) Night shifts - 02:00 - 10:30 with Tuesday and Wednesday off More than 22,400 customers rely on us as the UK's leading newspaper and magazine wholesaler. With nightly miracles delivered by an extensive network of distribution centres, we have more roles than you realise. One look at our heritage tells you that we're as good as our word - we have a reputation built on security, reliability, and delivering on promises. Right now, we're excitingly looking to the future and all that means for our customers and our people's careers. About the role Joining us as a Deputy Depot Night Manager you'll manage one of the shift operations in the depot reporting into the Depot Manager and ensuring accurate and timely delivery of newspapers and magazines out to our retailers. This interesting and challenging role in our management team will see you ensuring a planned and effective night operation is in place, taking responsibility for: Supervising all staff. Providing training and coaching and identifying training needs Providing accurate reports that highlight any challenges or successes Working closely with the management team to identify potential risks Maintaining a high level of health and safety at all times Ensuring compliance with legislation and company policy Working to an annual set budget and forecast What we can offer you Not only do we offer free onsite parking and competitive salary but you'll also have access to: Company funded Health Cash Plan - providing cash back for everyday healthcare costs such as dental, optical and physiotherapy 5% match pension 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Colleague Assistance Programme & Colleague referral scheme About You: You'll have a track record of success in a warehouse environment in a management position. You'll also be able to evidence: Experience of working in a fast paced environment Managing a large operation and being able to liaise at all levels Outstanding communication skills and the credibility to effectively build relationships with all team members and management Experience of planning and effectively executing a night operation. Dealing with all issues and challenges as they arise Tenacity and an effective approach to meeting and exceeding targets and delivering an outstanding client experience Computer literacy and confidence in the use of technology and IT systems, including a high degree of knowledge of MS Office Excellent business acumen and strong commercial and financial awareness Please note: you must have the right to work in the UK to be considered for this position. Don't just take us at our word - experience it for yourself. We're a business built on support, opportunities, loyalty and care. Let's make the most of today's opportunities and look to the future, together. Apply now.
£34,000 to £37,000 Per annum (depending on experience) Night shifts - 02:00 - 10:30 with Tuesday and Wednesday off More than 22,400 customers rely on us as the UK's leading newspaper and magazine wholesaler. With nightly miracles delivered by an extensive network of distribution centres, we have more roles than you realise. One look at our heritage tells you that we're as good as our word - we have a reputation built on security, reliability, and delivering on promises. Right now, we're excitingly looking to the future and all that means for our customers and our people's careers. About the role Joining us as a Deputy Depot Night Manager you'll manage one of the shift operations in the depot reporting into the Depot Manager and ensuring accurate and timely delivery of newspapers and magazines out to our retailers. This interesting and challenging role in our management team will see you ensuring a planned and effective night operation is in place, taking responsibility for: Supervising all staff. Providing training and coaching and identifying training needs Providing accurate reports that highlight any challenges or successes Working closely with the management team to identify potential risks Maintaining a high level of health and safety at all times Ensuring compliance with legislation and company policy Working to an annual set budget and forecast What we can offer you Not only do we offer free onsite parking and competitive salary but you'll also have access to: Company funded Health Cash Plan - providing cash back for everyday healthcare costs such as dental, optical and physiotherapy 5% match pension 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Colleague Assistance Programme & Colleague referral scheme About You: You'll have a track record of success in a warehouse environment in a management position. You'll also be able to evidence: Experience of working in a fast paced environment Managing a large operation and being able to liaise at all levels Outstanding communication skills and the credibility to effectively build relationships with all team members and management Experience of planning and effectively executing a night operation. Dealing with all issues and challenges as they arise Tenacity and an effective approach to meeting and exceeding targets and delivering an outstanding client experience Computer literacy and confidence in the use of technology and IT systems, including a high degree of knowledge of MS Office Excellent business acumen and strong commercial and financial awareness Please note: you must have the right to work in the UK to be considered for this position. Don't just take us at our word - experience it for yourself. We're a business built on support, opportunities, loyalty and care. Let's make the most of today's opportunities and look to the future, together. Apply now.
Dec 05, 2025
Full time
£34,000 to £37,000 Per annum (depending on experience) Night shifts - 02:00 - 10:30 with Tuesday and Wednesday off More than 22,400 customers rely on us as the UK's leading newspaper and magazine wholesaler. With nightly miracles delivered by an extensive network of distribution centres, we have more roles than you realise. One look at our heritage tells you that we're as good as our word - we have a reputation built on security, reliability, and delivering on promises. Right now, we're excitingly looking to the future and all that means for our customers and our people's careers. About the role Joining us as a Deputy Depot Night Manager you'll manage one of the shift operations in the depot reporting into the Depot Manager and ensuring accurate and timely delivery of newspapers and magazines out to our retailers. This interesting and challenging role in our management team will see you ensuring a planned and effective night operation is in place, taking responsibility for: Supervising all staff. Providing training and coaching and identifying training needs Providing accurate reports that highlight any challenges or successes Working closely with the management team to identify potential risks Maintaining a high level of health and safety at all times Ensuring compliance with legislation and company policy Working to an annual set budget and forecast What we can offer you Not only do we offer free onsite parking and competitive salary but you'll also have access to: Company funded Health Cash Plan - providing cash back for everyday healthcare costs such as dental, optical and physiotherapy 5% match pension 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Colleague Assistance Programme & Colleague referral scheme About You: You'll have a track record of success in a warehouse environment in a management position. You'll also be able to evidence: Experience of working in a fast paced environment Managing a large operation and being able to liaise at all levels Outstanding communication skills and the credibility to effectively build relationships with all team members and management Experience of planning and effectively executing a night operation. Dealing with all issues and challenges as they arise Tenacity and an effective approach to meeting and exceeding targets and delivering an outstanding client experience Computer literacy and confidence in the use of technology and IT systems, including a high degree of knowledge of MS Office Excellent business acumen and strong commercial and financial awareness Please note: you must have the right to work in the UK to be considered for this position. Don't just take us at our word - experience it for yourself. We're a business built on support, opportunities, loyalty and care. Let's make the most of today's opportunities and look to the future, together. Apply now.
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they escalated. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Dec 05, 2025
Full time
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they escalated. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. The User Experience Center of Expertise (UX CoE), within Global Services (GS), provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do As a senior member of BCG's Global IT UX Center of Excellence (CoE) , you will lead and elevate user research across the firm's digital product ecosystem. Your mission is to define and execute a forward-looking UX research strategy that shapes the design of next-generation SaaS platforms, digital ecosystems, virtual assistants, websites, apps, and Agentic AI-driven solutions. By harnessing existing and emerging AI technologies, you will enhance the consulting lifecycle, improve productivity, and create a distinct competitive advantage for BCG and its clients. You are a creative, strategic, and hands-on Research Leader - passionate about crafting intuitive, impactful, and AI-augmented user experiences. Through a strong advocacy for user-centred design, you will balance innovation with practicality and measurable business impact. Working collaboratively with other UX Chapter Leads, you will define standards, frameworks, and guardrails that ensure consistency and excellence across all BCG digital products. In this senior leadership role, you will serve as both mentor and contributor. As a line manager, you will establish a future facing UX research practice, and guide our team of UX Researchers working within in Digital Product Teams, fostering their professional growth and ensuring alignment with BCG's digital and AI-first priorities. You'll keep your skills sharp and your leadership grounded in practice. Key Responsibilities UX Research Strategy & Vision: Define the research strategy that aligns user insights with business objectives and value creation. Champion user-centred design principles to drive innovation while balancing technical feasibility and strategic value.Define the shift to experience and journey-based research methods from singular products. Cross-Functional Collaboration: Partner closely with design, product, data science, and consulting teams to embed UX practices into GenAI solutions, ensuring alignment across product roadmaps and business goals. Innovative, Scalable Research : Develop and lead AI-powered research methodologies that address critical challenges such as trust, and scalability in digital products. Execution & Delivery : Drive discovery-to-deployment research initiatives, collaborating with senior stakeholders to deliver validated, actionable insights that guide MVPs and scalable product releases. Leadership & Mentorship: Establish research standards for AI-first digital products in partnership with UX Chapter Leads. Mentor and develop researchers, fostering a culture of innovation, experimentation, and continuous learning. Research Practice & Expertise: Lead generative and evaluative research, usability testing, and behavioural data analysis to validate concepts and refine designs that enhance user experience and business outcomes. Capture user sentiment and own and publish results and actions back to BCG What You'll Bring 10+ years of experience in user research within consulting, agency, or technology-led organizations, including at least 5 years in research leadership roles. Proven success in scaling UX research, supporting diverse user groups, regions, and cross-functional teams. Experienced in leading distributed research teams and nurturing talent within fast-paced, innovation-driven environments. Deep expertise across the end-to-end design lifecycle - from discovery through delivery - with strong grounding in agile, scrum, and design thinking methodologies. Strategic leadership skills with a track record of aligning UX research initiatives to business outcomes, value creation, and executive priorities, particularly in emerging areas like GenAI. Data-driven mindset, with the ability to define and track UX impact through metrics and KPIs that communicate value to stakeholders. Skilled in research platforms and tools such as Qualtrics , Content Square , Hive , Dovetail , Maze , and . Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Dec 05, 2025
Full time
Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. The User Experience Center of Expertise (UX CoE), within Global Services (GS), provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll Do As a senior member of BCG's Global IT UX Center of Excellence (CoE) , you will lead and elevate user research across the firm's digital product ecosystem. Your mission is to define and execute a forward-looking UX research strategy that shapes the design of next-generation SaaS platforms, digital ecosystems, virtual assistants, websites, apps, and Agentic AI-driven solutions. By harnessing existing and emerging AI technologies, you will enhance the consulting lifecycle, improve productivity, and create a distinct competitive advantage for BCG and its clients. You are a creative, strategic, and hands-on Research Leader - passionate about crafting intuitive, impactful, and AI-augmented user experiences. Through a strong advocacy for user-centred design, you will balance innovation with practicality and measurable business impact. Working collaboratively with other UX Chapter Leads, you will define standards, frameworks, and guardrails that ensure consistency and excellence across all BCG digital products. In this senior leadership role, you will serve as both mentor and contributor. As a line manager, you will establish a future facing UX research practice, and guide our team of UX Researchers working within in Digital Product Teams, fostering their professional growth and ensuring alignment with BCG's digital and AI-first priorities. You'll keep your skills sharp and your leadership grounded in practice. Key Responsibilities UX Research Strategy & Vision: Define the research strategy that aligns user insights with business objectives and value creation. Champion user-centred design principles to drive innovation while balancing technical feasibility and strategic value.Define the shift to experience and journey-based research methods from singular products. Cross-Functional Collaboration: Partner closely with design, product, data science, and consulting teams to embed UX practices into GenAI solutions, ensuring alignment across product roadmaps and business goals. Innovative, Scalable Research : Develop and lead AI-powered research methodologies that address critical challenges such as trust, and scalability in digital products. Execution & Delivery : Drive discovery-to-deployment research initiatives, collaborating with senior stakeholders to deliver validated, actionable insights that guide MVPs and scalable product releases. Leadership & Mentorship: Establish research standards for AI-first digital products in partnership with UX Chapter Leads. Mentor and develop researchers, fostering a culture of innovation, experimentation, and continuous learning. Research Practice & Expertise: Lead generative and evaluative research, usability testing, and behavioural data analysis to validate concepts and refine designs that enhance user experience and business outcomes. Capture user sentiment and own and publish results and actions back to BCG What You'll Bring 10+ years of experience in user research within consulting, agency, or technology-led organizations, including at least 5 years in research leadership roles. Proven success in scaling UX research, supporting diverse user groups, regions, and cross-functional teams. Experienced in leading distributed research teams and nurturing talent within fast-paced, innovation-driven environments. Deep expertise across the end-to-end design lifecycle - from discovery through delivery - with strong grounding in agile, scrum, and design thinking methodologies. Strategic leadership skills with a track record of aligning UX research initiatives to business outcomes, value creation, and executive priorities, particularly in emerging areas like GenAI. Data-driven mindset, with the ability to define and track UX impact through metrics and KPIs that communicate value to stakeholders. Skilled in research platforms and tools such as Qualtrics , Content Square , Hive , Dovetail , Maze , and . Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
