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client account manager msp education
SAP PMO Lead
Resulting IT Coalville, Leicestershire
Resulting IT is the UK's best loved SAP Consultancy with a spine-tingling 93% Net Promoter Score. We're 100% independent and we don't sell SAP licences. Our only motivation is to get the best outcomes for our clients. But what's in it for you? We're one of the UK's fastest growing tech companies (6 times Northern Tech Awards winners) and have a client list to die for We're a completely sustainable, climate-positive organisation We have fantastic benefits packages including healthcare, optical and dental cover. With offices in the North West (Warrington) and London, we're growing fast and looking for people who want to be part of our journey. Mission statement Can lead PMO Teams of up to 5 individuals on SAP business side enabled transformation projects Demonstrable experience in setting up programme PMO teams and programme governance processes Experience of setting up and maintaining programme RAAIDD trackers Experience of setting up and maintaining deliverable management processes including approval, storage and version controlling of programme deliverables Experience of managing a level 1(PoaP), 2(Critical Path) and 3 plan (Integrated MSP) Experience of managing programme budgets, cost reporting and vendor cost management Delivered 2 full lifecycles of SAP projects. The Role The PMO Lead at Resulting plays a crucial role, acting as the glue that binds together stakeholders, the business, and implementation partners in ERP programmes. We deliver PMO services to clients, ensuring robust governance for SAP projects. This role demands adaptability, stringent control, and a commitment to clear and effective project delivery. As a PMO Lead, you will be responsible for establishing project management standards and processes, ensuring these are adhered to throughout project lifecycles. Your role includes regular monitoring of project progress against objectives, identifying and resolving deviations and bottlenecks. You will also be instrumental in fostering a culture of continuous improvement, driving efficiency and effectiveness in project execution. Responsibilities: Implement core PMO functions and services for the programme including governance forums, PMO tool-kit, deliverables management and methodology Facilitate all governance forums (e.g. project board or stage gate) including preparation of materials with appropriate stakeholders, distribution of materials, chairing of meetings, production & distribution of minutes Assurance and distribution of Project or Programme status reports/tracking activities Accountable for planning standards, ensuring the maintenance of appropriately detailed and validated plans across the Programme Responsibility for production and management of the consolidated plan including key dependencies and defined critical path RAAIDD management (Risk, Assumption, Action, Issue, Dependency and Decision) Tracking and management of Programme KPIs related to budgets, and resource utilisation Manage resource demand and control processes, including forecasts, availability tracking, on and off boarding, and internal communications Effective management of complex stakeholder matrices Implement and monitor mechanisms for knowledge transfer and experience sharing within the team and the business Promote a culture of continuous improvement of the PMO functions and services to enable and enhance the capability of the project workforce to achieve the project's objectives. About you You will be a PMO leader with experience in technology implementation, including both ERP packages and bespoke applications. Ideal candidates typically emerge from large consulting firms or corporations, having been deeply involved in Programme delivery or Project Portfolio Management. You should be dynamic, quality-driven, collaborative, solution-oriented, possess strong communication and stakeholder management skills. You will have a background in PMO on transformational change programmes. Your expertise in strategic planning and execution will be crucial in guiding projects to success. You must be adept at balancing multiple project demands, aligning them with organisational goals and resources. Your experience should also include effective team leadership, mentoring project managers and team members to foster a high-performance project environment. We pride ourselves on hiring the best people - but best doesn't have to mean a big 4 background and an Oxbridge education. You can't roll up your sleeves when you're wearing cufflinks - and Resulting people get stuck in. They're positive, adaptable, and always deliver a high standard. Positivity is about being optimistic. It applies to you and the people you work with- be that a colleague, customer or partner. But positive also means being certain in your views and enthusiastic about driving success. Adaptability means being able to change shape to deal with different circumstances. Often new and different approaches may be better, even if they're unfamiliar. High standards demand clear, original thought. Our customers pay us massive sums - Lamborghini money - for the work we do. It should be worth every penny. You will: Work at a fast pace, delivering quality and collaborating effectively Encourage innovative problem-solving and opportunity addressing Focus on quality and improvement, with attention to detail and pragmatism Manage budgets and plan Possess advanced skills in Microsoft Project, Excel, SharePoint, and PowerPoint Have experience with third-party suppliers/vendors and managing complex project plans. Resulting Ltd is an equal opportunity employer committed to an inclusive work environment that encourages diversity. We maintain a zero-tolerance policy for harassment and discrimination in all our operations, including our focused SAP projects.
Dec 13, 2025
Full time
Resulting IT is the UK's best loved SAP Consultancy with a spine-tingling 93% Net Promoter Score. We're 100% independent and we don't sell SAP licences. Our only motivation is to get the best outcomes for our clients. But what's in it for you? We're one of the UK's fastest growing tech companies (6 times Northern Tech Awards winners) and have a client list to die for We're a completely sustainable, climate-positive organisation We have fantastic benefits packages including healthcare, optical and dental cover. With offices in the North West (Warrington) and London, we're growing fast and looking for people who want to be part of our journey. Mission statement Can lead PMO Teams of up to 5 individuals on SAP business side enabled transformation projects Demonstrable experience in setting up programme PMO teams and programme governance processes Experience of setting up and maintaining programme RAAIDD trackers Experience of setting up and maintaining deliverable management processes including approval, storage and version controlling of programme deliverables Experience of managing a level 1(PoaP), 2(Critical Path) and 3 plan (Integrated MSP) Experience of managing programme budgets, cost reporting and vendor cost management Delivered 2 full lifecycles of SAP projects. The Role The PMO Lead at Resulting plays a crucial role, acting as the glue that binds together stakeholders, the business, and implementation partners in ERP programmes. We deliver PMO services to clients, ensuring robust governance for SAP projects. This role demands adaptability, stringent control, and a commitment to clear and effective project delivery. As a PMO Lead, you will be responsible for establishing project management standards and processes, ensuring these are adhered to throughout project lifecycles. Your role includes regular monitoring of project progress against objectives, identifying and resolving deviations and bottlenecks. You will also be instrumental in fostering a culture of continuous improvement, driving efficiency and effectiveness in project execution. Responsibilities: Implement core PMO functions and services for the programme including governance forums, PMO tool-kit, deliverables management and methodology Facilitate all governance forums (e.g. project board or stage gate) including preparation of materials with appropriate stakeholders, distribution of materials, chairing of meetings, production & distribution of minutes Assurance and distribution of Project or Programme status reports/tracking activities Accountable for planning standards, ensuring the maintenance of appropriately detailed and validated plans across the Programme Responsibility for production and management of the consolidated plan including key dependencies and defined critical path RAAIDD management (Risk, Assumption, Action, Issue, Dependency and Decision) Tracking and management of Programme KPIs related to budgets, and resource utilisation Manage resource demand and control processes, including forecasts, availability tracking, on and off boarding, and internal communications Effective management of complex stakeholder matrices Implement and monitor mechanisms for knowledge transfer and experience sharing within the team and the business Promote a culture of continuous improvement of the PMO functions and services to enable and enhance the capability of the project workforce to achieve the project's objectives. About you You will be a PMO leader with experience in technology implementation, including both ERP packages and bespoke applications. Ideal candidates typically emerge from large consulting firms or corporations, having been deeply involved in Programme delivery or Project Portfolio Management. You should be dynamic, quality-driven, collaborative, solution-oriented, possess strong communication and stakeholder management skills. You will have a background in PMO on transformational change programmes. Your expertise in strategic planning and execution will be crucial in guiding projects to success. You must be adept at balancing multiple project demands, aligning them with organisational goals and resources. Your experience should also include effective team leadership, mentoring project managers and team members to foster a high-performance project environment. We pride ourselves on hiring the best people - but best doesn't have to mean a big 4 background and an Oxbridge education. You can't roll up your sleeves when you're wearing cufflinks - and Resulting people get stuck in. They're positive, adaptable, and always deliver a high standard. Positivity is about being optimistic. It applies to you and the people you work with- be that a colleague, customer or partner. But positive also means being certain in your views and enthusiastic about driving success. Adaptability means being able to change shape to deal with different circumstances. Often new and different approaches may be better, even if they're unfamiliar. High standards demand clear, original thought. Our customers pay us massive sums - Lamborghini money - for the work we do. It should be worth every penny. You will: Work at a fast pace, delivering quality and collaborating effectively Encourage innovative problem-solving and opportunity addressing Focus on quality and improvement, with attention to detail and pragmatism Manage budgets and plan Possess advanced skills in Microsoft Project, Excel, SharePoint, and PowerPoint Have experience with third-party suppliers/vendors and managing complex project plans. Resulting Ltd is an equal opportunity employer committed to an inclusive work environment that encourages diversity. We maintain a zero-tolerance policy for harassment and discrimination in all our operations, including our focused SAP projects.
SAP PMO Lead
Resulting IT
Resulting IT is the UK's best loved SAP Consultancy with a spine-tingling 93% Net Promoter Score. We're 100% independent and we don't sell SAP licences. Our only motivation is to get the best outcomes for our clients. But what's in it for you? We're one of the UK's fastest growing tech companies (6 times Northern Tech Awards winners) and have a client list to die for We're a completely sustainable, climate-positive organisation We have fantastic benefits packages including healthcare, optical and dental cover. With offices in the North West (Warrington) and London, we're growing fast and looking for people who want to be part of our journey. Mission statement Can lead PMO Teams of up to 5 individuals on SAP business side enabled transformation projects Demonstrable experience in setting up programme PMO teams and programme governance processes Experience of setting up and maintaining programme RAAIDD trackers Experience of setting up and maintaining deliverable management processes including approval, storage and version controlling of programme deliverables Experience of managing a level 1(PoaP), 2(Critical Path) and 3 plan (Integrated MSP) Experience of managing programme budgets, cost reporting and vendor cost management Delivered 2 full lifecycles of SAP projects. The Role The PMO Lead at Resulting plays a crucial role, acting as the glue that binds together stakeholders, the business, and implementation partners in ERP programmes. We deliver PMO services to clients, ensuring robust governance for SAP projects. This role demands adaptability, stringent control, and a commitment to clear and effective project delivery. As a PMO Lead, you will be responsible for establishing project management standards and processes, ensuring these are adhered to throughout project lifecycles. Your role includes regular monitoring of project progress against objectives, identifying and resolving deviations and bottlenecks. You will also be instrumental in fostering a culture of continuous improvement, driving efficiency and effectiveness in project execution. Responsibilities: Implement core PMO functions and services for the programme including governance forums, PMO tool-kit, deliverables management and methodology Facilitate all governance forums (e.g. project board or stage gate) including preparation of materials with appropriate stakeholders, distribution of materials, chairing of meetings, production & distribution of minutes Assurance and distribution of Project or Programme status reports/tracking activities Accountable for planning standards, ensuring the maintenance of appropriately detailed and validated plans across the Programme Responsibility for production and management of the consolidated plan including key dependencies and defined critical path RAAIDD management (Risk, Assumption, Action, Issue, Dependency and Decision) Tracking and management of Programme KPIs related to budgets, and resource utilisation Manage resource demand and control processes, including forecasts, availability tracking, on and off boarding, and internal communications Effective management of complex stakeholder matrices Implement and monitor mechanisms for knowledge transfer and experience sharing within the team and the business Promote a culture of continuous improvement of the PMO functions and services to enable and enhance the capability of the project workforce to achieve the project's objectives. About you You will be a PMO leader with experience in technology implementation, including both ERP packages and bespoke applications. Ideal candidates typically emerge from large consulting firms or corporations, having been deeply involved in Programme delivery or Project Portfolio Management. You should be dynamic, quality-driven, collaborative, solution-oriented, possess strong communication and stakeholder management skills. You will have a background in PMO on transformational change programmes. Your expertise in strategic planning and execution will be crucial in guiding projects to success. You must be adept at balancing multiple project demands, aligning them with organisational goals and resources. Your experience should also include effective team leadership, mentoring project managers and team members to foster a high-performance project environment. We pride ourselves on hiring the best people - but best doesn't have to mean a big 4 background and an Oxbridge education. You can't roll up your sleeves when you're wearing cufflinks - and Resulting people get stuck in. They're positive, adaptable, and always deliver a high standard. Positivity is about being optimistic. It applies to you and the people you work with- be that a colleague, customer or partner. But positive also means being certain in your views and enthusiastic about driving success. Adaptability means being able to change shape to deal with different circumstances. Often new and different approaches may be better, even if they're unfamiliar. High standards demand clear, original thought. Our customers pay us massive sums - Lamborghini money - for the work we do. It should be worth every penny. You will: Work at a fast pace, delivering quality and collaborating effectively Encourage innovative problem-solving and opportunity addressing Focus on quality and improvement, with attention to detail and pragmatism Manage budgets and plan Possess advanced skills in Microsoft Project, Excel, SharePoint, and PowerPoint Have experience with third-party suppliers/vendors and managing complex project plans. Resulting Ltd is an equal opportunity employer committed to an inclusive work environment that encourages diversity. We maintain a zero-tolerance policy for harassment and discrimination in all our operations, including our focused SAP projects.
Dec 13, 2025
Full time
Resulting IT is the UK's best loved SAP Consultancy with a spine-tingling 93% Net Promoter Score. We're 100% independent and we don't sell SAP licences. Our only motivation is to get the best outcomes for our clients. But what's in it for you? We're one of the UK's fastest growing tech companies (6 times Northern Tech Awards winners) and have a client list to die for We're a completely sustainable, climate-positive organisation We have fantastic benefits packages including healthcare, optical and dental cover. With offices in the North West (Warrington) and London, we're growing fast and looking for people who want to be part of our journey. Mission statement Can lead PMO Teams of up to 5 individuals on SAP business side enabled transformation projects Demonstrable experience in setting up programme PMO teams and programme governance processes Experience of setting up and maintaining programme RAAIDD trackers Experience of setting up and maintaining deliverable management processes including approval, storage and version controlling of programme deliverables Experience of managing a level 1(PoaP), 2(Critical Path) and 3 plan (Integrated MSP) Experience of managing programme budgets, cost reporting and vendor cost management Delivered 2 full lifecycles of SAP projects. The Role The PMO Lead at Resulting plays a crucial role, acting as the glue that binds together stakeholders, the business, and implementation partners in ERP programmes. We deliver PMO services to clients, ensuring robust governance for SAP projects. This role demands adaptability, stringent control, and a commitment to clear and effective project delivery. As a PMO Lead, you will be responsible for establishing project management standards and processes, ensuring these are adhered to throughout project lifecycles. Your role includes regular monitoring of project progress against objectives, identifying and resolving deviations and bottlenecks. You will also be instrumental in fostering a culture of continuous improvement, driving efficiency and effectiveness in project execution. Responsibilities: Implement core PMO functions and services for the programme including governance forums, PMO tool-kit, deliverables management and methodology Facilitate all governance forums (e.g. project board or stage gate) including preparation of materials with appropriate stakeholders, distribution of materials, chairing of meetings, production & distribution of minutes Assurance and distribution of Project or Programme status reports/tracking activities Accountable for planning standards, ensuring the maintenance of appropriately detailed and validated plans across the Programme Responsibility for production and management of the consolidated plan including key dependencies and defined critical path RAAIDD management (Risk, Assumption, Action, Issue, Dependency and Decision) Tracking and management of Programme KPIs related to budgets, and resource utilisation Manage resource demand and control processes, including forecasts, availability tracking, on and off boarding, and internal communications Effective management of complex stakeholder matrices Implement and monitor mechanisms for knowledge transfer and experience sharing within the team and the business Promote a culture of continuous improvement of the PMO functions and services to enable and enhance the capability of the project workforce to achieve the project's objectives. About you You will be a PMO leader with experience in technology implementation, including both ERP packages and bespoke applications. Ideal candidates typically emerge from large consulting firms or corporations, having been deeply involved in Programme delivery or Project Portfolio Management. You should be dynamic, quality-driven, collaborative, solution-oriented, possess strong communication and stakeholder management skills. You will have a background in PMO on transformational change programmes. Your expertise in strategic planning and execution will be crucial in guiding projects to success. You must be adept at balancing multiple project demands, aligning them with organisational goals and resources. Your experience should also include effective team leadership, mentoring project managers and team members to foster a high-performance project environment. We pride ourselves on hiring the best people - but best doesn't have to mean a big 4 background and an Oxbridge education. You can't roll up your sleeves when you're wearing cufflinks - and Resulting people get stuck in. They're positive, adaptable, and always deliver a high standard. Positivity is about being optimistic. It applies to you and the people you work with- be that a colleague, customer or partner. But positive also means being certain in your views and enthusiastic about driving success. Adaptability means being able to change shape to deal with different circumstances. Often new and different approaches may be better, even if they're unfamiliar. High standards demand clear, original thought. Our customers pay us massive sums - Lamborghini money - for the work we do. It should be worth every penny. You will: Work at a fast pace, delivering quality and collaborating effectively Encourage innovative problem-solving and opportunity addressing Focus on quality and improvement, with attention to detail and pragmatism Manage budgets and plan Possess advanced skills in Microsoft Project, Excel, SharePoint, and PowerPoint Have experience with third-party suppliers/vendors and managing complex project plans. Resulting Ltd is an equal opportunity employer committed to an inclusive work environment that encourages diversity. We maintain a zero-tolerance policy for harassment and discrimination in all our operations, including our focused SAP projects.
Client Server
Client Account Manager MSP - Education
Client Server Epsom, Surrey
Client Account Manager (MSP Education) Chessington / WFH to £60k Are you a customer focussed, commercially aware Client Account Manager with a good knowledge of the educations sector / primary schools? You could be progressing your career at a successful MSP that provides a range of IT services for primary schools and other education providers in Surrey and the South West London click apply for full job details
Dec 13, 2025
Full time
Client Account Manager (MSP Education) Chessington / WFH to £60k Are you a customer focussed, commercially aware Client Account Manager with a good knowledge of the educations sector / primary schools? You could be progressing your career at a successful MSP that provides a range of IT services for primary schools and other education providers in Surrey and the South West London click apply for full job details
Senior Project Manager (PM3) - 12 Months FTC
CDW LLC. City, Manchester
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job summary Senior Project Managers within the CDW Project Management team are responsible for delivering a quality and professional project delivery service to internal and external clients to support the winning of new business and the delivery of large, complex projects (and small programmes when appropriate) to CDW's delivery standards. Responsible for ensuring that assigned projects or activities are executed and completed adhering to agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues. Contract type: 12 Month FTC What success looks like Success in this role is defined by consistently high billable utilisation, accurate financial forecasting, timely invoicing, and diligent maintenance of project budgets and documentation. Regular, effective communication with stakeholders, high satisfaction ratings, strong audit compliance, and proactive engagement strategies are all essential. Meeting these standards ensures projects are delivered efficiently and stakeholders remain engaged and satisfied. What you will do Billable utilisation 70% or above Maintain 95% accuracy in monthly project cost and revenue forecasts compared to actuals. Ensure 100% of project budgets are reviewed and updated monthly, with RFC's being approved, as required. Achieve 100% invoicing of effort consumed before month end (unless Milestone billing, where this should be invoiced within 10 working days of MS completion, or month end, whichever is sooner). Deliver 100% of project status reports to stakeholders at the SoW agreed frequency (e.g., weekly, bi-weekly). Achieve 95% stakeholder satisfaction on communication effectiveness in post-project feedback surveys. Hold regular stakeholder meetings with 90%+ attendance rate across all reporting cycles. Maintain 100% completion of required project management documentation (Signed SOW, Project plan, RAID, Closure etc.) for all assigned projects before stage gates or key milestones, with approved documented exceptions, if required. Achieve a 90% positive rating in internal process compliance audits across all active projects across the year. Achieve an average NPS score of 7 in the Stakeholder satisfaction surveys on a quarterly basis. Increase the response rate to NPS surveys to at least 60% by building relationships, implementing follow-up reminders and engagement strategies. Planning the project and actively managing its progress, resolving issues and initiating appropriate corrective action (seeking advice or guidance as appropriate). Working with the Resource team to satisfy the project roles and schedule. Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the project plan and project governance arrangements Managing communications with project stakeholders (internally and externally), reporting the progress of the project at regular intervals Managing Risks, Assumptions, Issues & Dependencies to a successful outcome Managing the project scope, through effective change management throughout the project lifecycle, escalating to relevant parties for resolution as necessary. Financial control of all project work. Pro-active management of project budgets, tracking of forecast, actuals for cost and revenue. Timely invoicing of completed effort. Engage with Account/Sales Managers & Directors and Consultants to support in the planning of the implementation and delivery of client projects and proposals. Ability to present business, technical and implementation solutions to internal and external clients (if required) Adhering to CDW's delivery framework The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. What we expect of you Prince 2 & AGILE Practitioner or equivalent (e.g., APMQ, PMP, SCRUM Master) Managing Successful Programmes (MSP) Foundation Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to "win hearts and minds" - Confident yet humble in their approach Detail-oriented with strong time management skills combined with the capacity to work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to senior leaders, and cross-functional audiences Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development - always seeking to personally develop as an individual Experience of working in a professional and structured manner in a commercial environment A demonstrable track record of leading and mentoring individuals within their area of responsibility. A demonstrable track record of managing and delivering large, complex projects or small Programmes within a commercial environment. Experience of leading effective cross-functional teams. Skilled at building relationships with internal and external stakeholders to respond effectively to business opportunities. Client facing, with demonstrable commercial experience. Experience of working with sales and technical resources to capture requirements. Experience in delivering IT transformational projects. Solid understanding of the procurement management, including negotiation, contracting with and management of third parties. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Dec 13, 2025
Full time
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job summary Senior Project Managers within the CDW Project Management team are responsible for delivering a quality and professional project delivery service to internal and external clients to support the winning of new business and the delivery of large, complex projects (and small programmes when appropriate) to CDW's delivery standards. Responsible for ensuring that assigned projects or activities are executed and completed adhering to agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues. Contract type: 12 Month FTC What success looks like Success in this role is defined by consistently high billable utilisation, accurate financial forecasting, timely invoicing, and diligent maintenance of project budgets and documentation. Regular, effective communication with stakeholders, high satisfaction ratings, strong audit compliance, and proactive engagement strategies are all essential. Meeting these standards ensures projects are delivered efficiently and stakeholders remain engaged and satisfied. What you will do Billable utilisation 70% or above Maintain 95% accuracy in monthly project cost and revenue forecasts compared to actuals. Ensure 100% of project budgets are reviewed and updated monthly, with RFC's being approved, as required. Achieve 100% invoicing of effort consumed before month end (unless Milestone billing, where this should be invoiced within 10 working days of MS completion, or month end, whichever is sooner). Deliver 100% of project status reports to stakeholders at the SoW agreed frequency (e.g., weekly, bi-weekly). Achieve 95% stakeholder satisfaction on communication effectiveness in post-project feedback surveys. Hold regular stakeholder meetings with 90%+ attendance rate across all reporting cycles. Maintain 100% completion of required project management documentation (Signed SOW, Project plan, RAID, Closure etc.) for all assigned projects before stage gates or key milestones, with approved documented exceptions, if required. Achieve a 90% positive rating in internal process compliance audits across all active projects across the year. Achieve an average NPS score of 7 in the Stakeholder satisfaction surveys on a quarterly basis. Increase the response rate to NPS surveys to at least 60% by building relationships, implementing follow-up reminders and engagement strategies. Planning the project and actively managing its progress, resolving issues and initiating appropriate corrective action (seeking advice or guidance as appropriate). Working with the Resource team to satisfy the project roles and schedule. Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the project plan and project governance arrangements Managing communications with project stakeholders (internally and externally), reporting the progress of the project at regular intervals Managing Risks, Assumptions, Issues & Dependencies to a successful outcome Managing the project scope, through effective change management throughout the project lifecycle, escalating to relevant parties for resolution as necessary. Financial control of all project work. Pro-active management of project budgets, tracking of forecast, actuals for cost and revenue. Timely invoicing of completed effort. Engage with Account/Sales Managers & Directors and Consultants to support in the planning of the implementation and delivery of client projects and proposals. Ability to present business, technical and implementation solutions to internal and external clients (if required) Adhering to CDW's delivery framework The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. What we expect of you Prince 2 & AGILE Practitioner or equivalent (e.g., APMQ, PMP, SCRUM Master) Managing Successful Programmes (MSP) Foundation Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to "win hearts and minds" - Confident yet humble in their approach Detail-oriented with strong time management skills combined with the capacity to work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to senior leaders, and cross-functional audiences Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development - always seeking to personally develop as an individual Experience of working in a professional and structured manner in a commercial environment A demonstrable track record of leading and mentoring individuals within their area of responsibility. A demonstrable track record of managing and delivering large, complex projects or small Programmes within a commercial environment. Experience of leading effective cross-functional teams. Skilled at building relationships with internal and external stakeholders to respond effectively to business opportunities. Client facing, with demonstrable commercial experience. Experience of working with sales and technical resources to capture requirements. Experience in delivering IT transformational projects. Solid understanding of the procurement management, including negotiation, contracting with and management of third parties. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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