Knight Frank Group
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Role Purpose The Learning & Development Programme Lead plays a pivotal role in delivering Knight Frank's new learning strategy. This role is intentionally designed to grow and shift over time , aligned to the maturity of our Strategy. Phase 1: First 12 months - The focus will be on operational delivery i.e. vendor discovery and management, program execution, and acting as the link between Knight Frank, Procurement, and external learning partners as we design, build, and launch our new learning portfolio. Phase 2: Phased Strategy Launch & Settled State - The role will transition into a broader Learning & Development remit , leading the continuous improvement, governance, and ongoing evolution of the learning strategy, and supporting the Head of Talent Management & Development to embed learning into every stage of the colleague lifecycle.This role is critical in ensuring learning at Knight Frank is high quality, scalable, business aligned, and fully integrated into the firm's talent and culture priorities, unlocking the potential of all our people, fostering inclusion and belonging, and strengthening our ability to deliver for our clients. Skills & Experience Experience leading, managing, or coordinating large scale programmes or transformation initiatives Strong project management capability with excellent organisational skills and high attention to detail Knowledge of the end-to-end Instructional Design process (Theory, needs analysis, best practices, trends, evaluating impact, learning technology, etc.) and the ability to apply this knowledge Proven experience curating, working with, and managing external vendors or partners Strong business acumen, with the ability to understand business priorities, commercial drivers, and operational realities, and align learning solutions accordingly Experience building clear, evidence based business cases, including articulating value, trade offs, risks, and return on investment Strong consultative and stakeholder management capability, with the confidence to operate as a trusted advisor - diagnosing problems, framing options, and using insight, process, and judgement to influence decisions and challenge thinking at all levels Experience gathering user feedback through surveys, focus groups, or direct facilitation Strong analytical and data literacy skills, able to translate learning metrics and KPIs into clear business insights and narratives that diagnose issues, reveal cultural and performance impact, guide decisions, and demonstrate value. Ability to champion new initiatives, bringing people along the journey and supporting adoption Agile and adaptable to last minute pivots and timeline changes; comfortable working with ambiguity or incomplete/changing information Curious, open minded, and ready to learn, with the ability to look ahead, ask questions, and adapt to change with creativity, resilience, and flexibility Growth mindset and an eagerness to build subject matter expertise through hands on experience A strong commitment to belonging and inclusion across all initiatives, designing learning experiences that are accessible, fair, and responsive to diverse backgrounds, perspectives, and career stages. Skills & Experience - Nice to Have Experience designing and/or delivering via a variety of learning modalities (Blended Learning, Experiential Design, Flipped Classroom, Multimedia, ILT/VILT, etc.) Experience with digital learning technology and platforms LMS administration experience (Workday preferred but not essential). Understanding of change management practices, including conceptualising and supporting communications, change rollouts, campaigns, or stakeholder engagement strategies Experience working with procurement or commercial teams Familiarity with large, complex organizational environments Exposure to running or managing DEI, employee experience, brand, people, or culture initiatives Key Responsibilities Phase 1 - Operational Delivery & Program Management Vendor Discovery, Evaluation & Selection Lead vendor discovery, evaluation, and selection in partnership with Procurement. Translate learning priorities into requirements, criteria, and decision frameworks. Partner with Procurement to run structured discovery processes including market scans, demos, deep dives, and comparative evaluation. Produce high quality documentation, recommendations, and evidence based assessments. Vendor Onboarding & Partnership Management Act as day to day operational lead with external learning providers. Ensure providers deliver against Knight Frank learning principles, design standards, and strategic intent. Establish clear feedback loops and manage vendor performance, risks, and dependencies. Program Delivery & Governance Own project plans, milestones, governance, and cross functional coordination for assigned learning pillars. Track timelines, risks, dependencies, build phases, and readiness activities. Ensure learning solutions meet experience, quality, and scalability standards. Pilots, Go Live & Continuous Improvement Coordinate pilot sessions, gather and synthesise feedback, and work with vendors to implement refinements. Support successful go lives, ensuring logistics, comms, content, and stakeholders are aligned. Capture lessons learned and apply insights to future design and delivery cycles. Represent the "learning lens" in discussions, constructively challenging approaches to ensure quality. Phase 2 - Learning & Development Learning Strategy Delivery & Iteration Partner with the Head of Talent Management & Development to deliver, embed, and evolve the Learning Strategy in alignment with business and culture priorities. Modernise learning through digital platforms, data insights, learner centred design principles, and emerging trends. Support the shift toward a skills based talent model, ensuring content and pathways align
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Role Purpose The Learning & Development Programme Lead plays a pivotal role in delivering Knight Frank's new learning strategy. This role is intentionally designed to grow and shift over time , aligned to the maturity of our Strategy. Phase 1: First 12 months - The focus will be on operational delivery i.e. vendor discovery and management, program execution, and acting as the link between Knight Frank, Procurement, and external learning partners as we design, build, and launch our new learning portfolio. Phase 2: Phased Strategy Launch & Settled State - The role will transition into a broader Learning & Development remit , leading the continuous improvement, governance, and ongoing evolution of the learning strategy, and supporting the Head of Talent Management & Development to embed learning into every stage of the colleague lifecycle.This role is critical in ensuring learning at Knight Frank is high quality, scalable, business aligned, and fully integrated into the firm's talent and culture priorities, unlocking the potential of all our people, fostering inclusion and belonging, and strengthening our ability to deliver for our clients. Skills & Experience Experience leading, managing, or coordinating large scale programmes or transformation initiatives Strong project management capability with excellent organisational skills and high attention to detail Knowledge of the end-to-end Instructional Design process (Theory, needs analysis, best practices, trends, evaluating impact, learning technology, etc.) and the ability to apply this knowledge Proven experience curating, working with, and managing external vendors or partners Strong business acumen, with the ability to understand business priorities, commercial drivers, and operational realities, and align learning solutions accordingly Experience building clear, evidence based business cases, including articulating value, trade offs, risks, and return on investment Strong consultative and stakeholder management capability, with the confidence to operate as a trusted advisor - diagnosing problems, framing options, and using insight, process, and judgement to influence decisions and challenge thinking at all levels Experience gathering user feedback through surveys, focus groups, or direct facilitation Strong analytical and data literacy skills, able to translate learning metrics and KPIs into clear business insights and narratives that diagnose issues, reveal cultural and performance impact, guide decisions, and demonstrate value. Ability to champion new initiatives, bringing people along the journey and supporting adoption Agile and adaptable to last minute pivots and timeline changes; comfortable working with ambiguity or incomplete/changing information Curious, open minded, and ready to learn, with the ability to look ahead, ask questions, and adapt to change with creativity, resilience, and flexibility Growth mindset and an eagerness to build subject matter expertise through hands on experience A strong commitment to belonging and inclusion across all initiatives, designing learning experiences that are accessible, fair, and responsive to diverse backgrounds, perspectives, and career stages. Skills & Experience - Nice to Have Experience designing and/or delivering via a variety of learning modalities (Blended Learning, Experiential Design, Flipped Classroom, Multimedia, ILT/VILT, etc.) Experience with digital learning technology and platforms LMS administration experience (Workday preferred but not essential). Understanding of change management practices, including conceptualising and supporting communications, change rollouts, campaigns, or stakeholder engagement strategies Experience working with procurement or commercial teams Familiarity with large, complex organizational environments Exposure to running or managing DEI, employee experience, brand, people, or culture initiatives Key Responsibilities Phase 1 - Operational Delivery & Program Management Vendor Discovery, Evaluation & Selection Lead vendor discovery, evaluation, and selection in partnership with Procurement. Translate learning priorities into requirements, criteria, and decision frameworks. Partner with Procurement to run structured discovery processes including market scans, demos, deep dives, and comparative evaluation. Produce high quality documentation, recommendations, and evidence based assessments. Vendor Onboarding & Partnership Management Act as day to day operational lead with external learning providers. Ensure providers deliver against Knight Frank learning principles, design standards, and strategic intent. Establish clear feedback loops and manage vendor performance, risks, and dependencies. Program Delivery & Governance Own project plans, milestones, governance, and cross functional coordination for assigned learning pillars. Track timelines, risks, dependencies, build phases, and readiness activities. Ensure learning solutions meet experience, quality, and scalability standards. Pilots, Go Live & Continuous Improvement Coordinate pilot sessions, gather and synthesise feedback, and work with vendors to implement refinements. Support successful go lives, ensuring logistics, comms, content, and stakeholders are aligned. Capture lessons learned and apply insights to future design and delivery cycles. Represent the "learning lens" in discussions, constructively challenging approaches to ensure quality. Phase 2 - Learning & Development Learning Strategy Delivery & Iteration Partner with the Head of Talent Management & Development to deliver, embed, and evolve the Learning Strategy in alignment with business and culture priorities. Modernise learning through digital platforms, data insights, learner centred design principles, and emerging trends. Support the shift toward a skills based talent model, ensuring content and pathways align
BT Group
# Transformation Assurance ManagerJob Req ID: 56142Posting Date: 18 Feb 2026Function: Strategy, Transformation & Business IntelligenceUnit: Strategy & ChangeLocation: 1 Braham Street, London, United KingdomSalary: Competitive salary & benefits Why this job matters This is a second-line assurance role focused on strengthening the design and implementation of key controls across our transformation portfolio. The successful candidate will contribute to the ongoing enhancement of our key control framework and assess its operational effectiveness. You will also lead a series of targeted deep dives across the portfolio to investigate and address specific areas of concern. The role works closely with the Senior Manager for Transformation Assurance, Transformation Governance, Group colleagues, and unit transformation teams to design and deliver robust second-line assurance over BT's transformation portfolio. Key elements of the role include: Delivering Independent Assurance Reviews Execute risk-based assurance reviews across transformation programmes and projects, ensuring adherence to the transformation standard and key control framework. Monitoring Risk and Compliance Identify, assess, and escalate transformation risks, recommending interventions to mitigate potential delays, cost overruns, or scope deviations. Championing Continuous Improvement Support in the development of best practice tools and templates. Drive the adoption of best practices in assurance methodologies, tools, and templates, fostering a culture of learning and efficiency across transformation teams. Track assurance recommendations and management actions through to conclusion to confirm identified risks have been suitably addressed. Support first line in robust self-assessments against the key control framework, identifying opportunities for improvement and providing specialist support in addressing areas of concern. Providing Stakeholder Reporting and Insights Produce clear, concise assurance reports for senior stakeholders, highlighting key findings, risks, and improvement opportunities. Support with the drafting of twice-yearly summary reports on assurance activity to transformation governance forums including Transformation ExCo. The skills & experience you'll need The ideal candidate will have a strong assurance background either in a second line assurance role or internal audit. Transformation experience is preferred but not essential. Ideally experience in large international or FTSE 100 company, or within professional services/consultancy. Skills Problem solving: proven ability to identify risks and issues, and provide robust recommendations to support management in resolving. Stakeholder management: strong relationship skills to work across organizational boundaries and influence stakeholders. Discipline: ability to set standards and assess delivery against them. Analytics: ability to assimilate and interpret situations and data. Collaboration: ability to work collaboratively and proactively manage workload in an agile team environment. Communications: engaging with a broad range of stakeholders creating the environment for constructive dialogue. Resilience: high levels of resilience to engage positively in challenging situations. Intellectual Curiosity: to rapidly build a comprehensive understanding of the BT Group and its businesses and value drivers, and the sector and markets in which it operates. Experience Leading and delivering high quality assurance reviews that have impact and drive positive change. Developing and optimising control frameworks including assessing the design and operating effectiveness of controls and identifying value add opportunities to improve and mitigate risk. Analyzing information and data to form evidence-based opinions. Drafting assurance reports. Engaging with Directors level stakeholders. Experience embedding good practice ideally in new or existing transformation projects and programmes (preferred). Knowledge of project and programme lifecycles (preferred). 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes. Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just
# Transformation Assurance ManagerJob Req ID: 56142Posting Date: 18 Feb 2026Function: Strategy, Transformation & Business IntelligenceUnit: Strategy & ChangeLocation: 1 Braham Street, London, United KingdomSalary: Competitive salary & benefits Why this job matters This is a second-line assurance role focused on strengthening the design and implementation of key controls across our transformation portfolio. The successful candidate will contribute to the ongoing enhancement of our key control framework and assess its operational effectiveness. You will also lead a series of targeted deep dives across the portfolio to investigate and address specific areas of concern. The role works closely with the Senior Manager for Transformation Assurance, Transformation Governance, Group colleagues, and unit transformation teams to design and deliver robust second-line assurance over BT's transformation portfolio. Key elements of the role include: Delivering Independent Assurance Reviews Execute risk-based assurance reviews across transformation programmes and projects, ensuring adherence to the transformation standard and key control framework. Monitoring Risk and Compliance Identify, assess, and escalate transformation risks, recommending interventions to mitigate potential delays, cost overruns, or scope deviations. Championing Continuous Improvement Support in the development of best practice tools and templates. Drive the adoption of best practices in assurance methodologies, tools, and templates, fostering a culture of learning and efficiency across transformation teams. Track assurance recommendations and management actions through to conclusion to confirm identified risks have been suitably addressed. Support first line in robust self-assessments against the key control framework, identifying opportunities for improvement and providing specialist support in addressing areas of concern. Providing Stakeholder Reporting and Insights Produce clear, concise assurance reports for senior stakeholders, highlighting key findings, risks, and improvement opportunities. Support with the drafting of twice-yearly summary reports on assurance activity to transformation governance forums including Transformation ExCo. The skills & experience you'll need The ideal candidate will have a strong assurance background either in a second line assurance role or internal audit. Transformation experience is preferred but not essential. Ideally experience in large international or FTSE 100 company, or within professional services/consultancy. Skills Problem solving: proven ability to identify risks and issues, and provide robust recommendations to support management in resolving. Stakeholder management: strong relationship skills to work across organizational boundaries and influence stakeholders. Discipline: ability to set standards and assess delivery against them. Analytics: ability to assimilate and interpret situations and data. Collaboration: ability to work collaboratively and proactively manage workload in an agile team environment. Communications: engaging with a broad range of stakeholders creating the environment for constructive dialogue. Resilience: high levels of resilience to engage positively in challenging situations. Intellectual Curiosity: to rapidly build a comprehensive understanding of the BT Group and its businesses and value drivers, and the sector and markets in which it operates. Experience Leading and delivering high quality assurance reviews that have impact and drive positive change. Developing and optimising control frameworks including assessing the design and operating effectiveness of controls and identifying value add opportunities to improve and mitigate risk. Analyzing information and data to form evidence-based opinions. Drafting assurance reports. Engaging with Directors level stakeholders. Experience embedding good practice ideally in new or existing transformation projects and programmes (preferred). Knowledge of project and programme lifecycles (preferred). 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes. Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just
