Job no: 509047 Work type: Permanent Location: Coryton Categories: Operations HGV Technician Salary (OTE): circa £62,680 Location: Stanford-le-Hope (On-Site Workshop) Shift Pattern (rotation): Day Shift: Monday to Friday, 6am - 3pm Back Shift: Monday to Friday, 1pm - 10pm Overtime - Saturday Mornings: 6am - 12 noon On-Call rota: 1 in 4 weeks (Additional payment for on call) £5,000 Sign-On Bonus A warm welcome to the team and recognition of the valuable skills you bring, paid after successful completion of 3 month settling in period. First-Year OTE of circa 62,680 Combine your base salary, expected overtime, annual bonus, and sign-on bonus for a rewarding first-year package. Annual Bonus (£2,000) Recognising your ongoing personal and team contribution to our fleet safety and operation. Expected Overtime Earnings (£7,500) Regular and realistic additional overtime earnings, paid at 1.5x hourly rate, with potential to be higher than this (dependant on business need) Industry-Leading Training From LPG to IRTEC to gaining your HGV licence, we'll support you to grow. Private medical insurance (including discounted family cover) 25 days annual leave + 8 bank holidays (Increasing with service) Holiday days scheme (Option to buy additional annual leave) Pension scheme - Matched contributions (4.5% rising to 7.5% after successful completion of settling in period) Life assurance (4x salary) & income protection Retail discounts & discounted Calor gas & appliances On site car parking Why Join Calor? At Calor, we know that our HGV Technicians are the heartbeat of our operation. As we prepare for our peak winter season, when thousands of families and businesses across the UK rely on us most, we recognise just how vital your role is. Without your expertise, our fleet wouldn't be safe, ready, or reliable enough to deliver the energy that keeps homes warm and businesses moving. But this isn't just about winter. All year round, your skills make a difference, protecting our fleet, supporting our drivers, and ensuring our customers can depend on us. If you want to be part of a team that keeps the UK warm in winter, fuelled for summer BBQs, and energised through every season, there's never been a more important time to bring your skills to Calor. This is more than just a technician role, it's the chance to join a team where camaraderie, support, and teamwork are at the heart of everything we do. In our busy workshops you'll find friendly faces and colleagues who've got your back, keeping each other moving through the tough days and celebrating the wins together. With specialist training, recognised qualifications, and a company that invests in your future, you'll do more than build and repair, you'll be part of a team that's our greatest asset. To Join our team, you will need: Essential: Qualifications in Heavy Vehicle Maintenance & Repair. We will also consider candidates with a strong, proven background in the industry, whether time-served, with relevant qualifications, or with equivalent practical experience. Knowledge of vehicle systems, trailers, plant, and workshop equipment. Strong diagnostic skills with a safety-first mindset. Team player with good communication and organisation skills. Desirable (but not essential, as we will help you obtain these): HGV C licence and ADR. When you join us, you'll benefit from: Structured training, including in-house programmes such as LPG Basics, Wheel Security, Basic Electrics, and more. Specialist outsourced training such as IRTEC Inspection, ADR (Class 2 - Gases), Safe Loading Pass, and the opportunity to gain your Category ( Class 1 & 2 ) C + E licence. Ongoing opportunities to upskill in tank testing, confined space, product-specific training, and more. Maintaining quality tools is important for safety and performance. If a tool is no longer performing as expected, worn or damaged tools can be replaced at the discretion of your manager, helping you stay efficient and safe on the job Ready to take the next step? Apply today and start your journey with Calor. Advertised: 20 Feb 2026 GMT Standard Time Applications close: 08 Mar 2026 GMT Standard Time Pay: Up to £62,680.00 per year Work Location: In person
Mar 04, 2026
Full time
Job no: 509047 Work type: Permanent Location: Coryton Categories: Operations HGV Technician Salary (OTE): circa £62,680 Location: Stanford-le-Hope (On-Site Workshop) Shift Pattern (rotation): Day Shift: Monday to Friday, 6am - 3pm Back Shift: Monday to Friday, 1pm - 10pm Overtime - Saturday Mornings: 6am - 12 noon On-Call rota: 1 in 4 weeks (Additional payment for on call) £5,000 Sign-On Bonus A warm welcome to the team and recognition of the valuable skills you bring, paid after successful completion of 3 month settling in period. First-Year OTE of circa 62,680 Combine your base salary, expected overtime, annual bonus, and sign-on bonus for a rewarding first-year package. Annual Bonus (£2,000) Recognising your ongoing personal and team contribution to our fleet safety and operation. Expected Overtime Earnings (£7,500) Regular and realistic additional overtime earnings, paid at 1.5x hourly rate, with potential to be higher than this (dependant on business need) Industry-Leading Training From LPG to IRTEC to gaining your HGV licence, we'll support you to grow. Private medical insurance (including discounted family cover) 25 days annual leave + 8 bank holidays (Increasing with service) Holiday days scheme (Option to buy additional annual leave) Pension scheme - Matched contributions (4.5% rising to 7.5% after successful completion of settling in period) Life assurance (4x salary) & income protection Retail discounts & discounted Calor gas & appliances On site car parking Why Join Calor? At Calor, we know that our HGV Technicians are the heartbeat of our operation. As we prepare for our peak winter season, when thousands of families and businesses across the UK rely on us most, we recognise just how vital your role is. Without your expertise, our fleet wouldn't be safe, ready, or reliable enough to deliver the energy that keeps homes warm and businesses moving. But this isn't just about winter. All year round, your skills make a difference, protecting our fleet, supporting our drivers, and ensuring our customers can depend on us. If you want to be part of a team that keeps the UK warm in winter, fuelled for summer BBQs, and energised through every season, there's never been a more important time to bring your skills to Calor. This is more than just a technician role, it's the chance to join a team where camaraderie, support, and teamwork are at the heart of everything we do. In our busy workshops you'll find friendly faces and colleagues who've got your back, keeping each other moving through the tough days and celebrating the wins together. With specialist training, recognised qualifications, and a company that invests in your future, you'll do more than build and repair, you'll be part of a team that's our greatest asset. To Join our team, you will need: Essential: Qualifications in Heavy Vehicle Maintenance & Repair. We will also consider candidates with a strong, proven background in the industry, whether time-served, with relevant qualifications, or with equivalent practical experience. Knowledge of vehicle systems, trailers, plant, and workshop equipment. Strong diagnostic skills with a safety-first mindset. Team player with good communication and organisation skills. Desirable (but not essential, as we will help you obtain these): HGV C licence and ADR. When you join us, you'll benefit from: Structured training, including in-house programmes such as LPG Basics, Wheel Security, Basic Electrics, and more. Specialist outsourced training such as IRTEC Inspection, ADR (Class 2 - Gases), Safe Loading Pass, and the opportunity to gain your Category ( Class 1 & 2 ) C + E licence. Ongoing opportunities to upskill in tank testing, confined space, product-specific training, and more. Maintaining quality tools is important for safety and performance. If a tool is no longer performing as expected, worn or damaged tools can be replaced at the discretion of your manager, helping you stay efficient and safe on the job Ready to take the next step? Apply today and start your journey with Calor. Advertised: 20 Feb 2026 GMT Standard Time Applications close: 08 Mar 2026 GMT Standard Time Pay: Up to £62,680.00 per year Work Location: In person
Job Title: HGV Class 1 Driver (Tramping) About Us Synergyx Freight is a rapidly growing logistics company known for professionalism, reliable operations, and a driver-first approach. We're now hiring experienced HGV Class 1 Tramping Drivers to join our expanding fleet. If you're a dependable driver who wants stability, a good kit, and to be respected for your work - this is for you. This role is intended for candidates who live within commuting distance of Warrington. Occasional on-site presence is required. What We Offer £per year (includes all expenses/allowances) Monthly PAYE pay Modern new fleet (Mercedes or Man trucks) Pension scheme (auto-enrolment) Ongoing training and development Free uniform & PPE, where applicable Secure on-site parking for personal vehicles What You'll Do: Long-haul driving: You will be delivering freight across the UK, often spending nights away in your vehicle. Bay-to-bay delivery only, with no manual handling: All deliveries are drop-and-go (bay-to-bay), meaning you won't be lifting goods. Drive a modern, well-maintained modern fleet, you should also be confident in basic navigation and journey planning. Follow all road safety rules and company policies, including rest breaks and driving hours. Carry out daily checks and report any issues - we pride ourselves on running a reliable, safe fleet. Use of SNAP accounts and fuel cards for ease on the road Consistent work with 5 consecutive tramping shifts Sun-Fri. Requirements: Full UK C+E License (Class 1): You must hold a valid Class 1 license to operate articulated vehicles. Minimum 2 year of HGV experience: We're looking for drivers who are confident on UK roads and understand industry expectations. Clean license preferred: We accept up to 6 points, but no serious endorsements such as TT (disqualification), DR (drink driving), or IN (insurance offences). Fluency in English Language (preferred) UK road law knowledge: Understanding the Highway Code, rest break rules, and HGV-specific regulations. Right to work in the UK: You must have valid documents confirming your eligibility. Safety first - all drivers must pass pre-employment screening (drug and alcohol test, background check). Schedule Day and night shifts 5 days per week, including some weekends Overnight tramping required Ready to Apply? Take the wheel and join a company that truly values its drivers. Click "Apply Now" to start your journey with Synergyx Freight. SynergyX Freight is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. You will be amazed to see our values embedded into our culture and how willing we are to go the extra mile to keep you engaged! Together we shine!
Mar 04, 2026
Full time
Job Title: HGV Class 1 Driver (Tramping) About Us Synergyx Freight is a rapidly growing logistics company known for professionalism, reliable operations, and a driver-first approach. We're now hiring experienced HGV Class 1 Tramping Drivers to join our expanding fleet. If you're a dependable driver who wants stability, a good kit, and to be respected for your work - this is for you. This role is intended for candidates who live within commuting distance of Warrington. Occasional on-site presence is required. What We Offer £per year (includes all expenses/allowances) Monthly PAYE pay Modern new fleet (Mercedes or Man trucks) Pension scheme (auto-enrolment) Ongoing training and development Free uniform & PPE, where applicable Secure on-site parking for personal vehicles What You'll Do: Long-haul driving: You will be delivering freight across the UK, often spending nights away in your vehicle. Bay-to-bay delivery only, with no manual handling: All deliveries are drop-and-go (bay-to-bay), meaning you won't be lifting goods. Drive a modern, well-maintained modern fleet, you should also be confident in basic navigation and journey planning. Follow all road safety rules and company policies, including rest breaks and driving hours. Carry out daily checks and report any issues - we pride ourselves on running a reliable, safe fleet. Use of SNAP accounts and fuel cards for ease on the road Consistent work with 5 consecutive tramping shifts Sun-Fri. Requirements: Full UK C+E License (Class 1): You must hold a valid Class 1 license to operate articulated vehicles. Minimum 2 year of HGV experience: We're looking for drivers who are confident on UK roads and understand industry expectations. Clean license preferred: We accept up to 6 points, but no serious endorsements such as TT (disqualification), DR (drink driving), or IN (insurance offences). Fluency in English Language (preferred) UK road law knowledge: Understanding the Highway Code, rest break rules, and HGV-specific regulations. Right to work in the UK: You must have valid documents confirming your eligibility. Safety first - all drivers must pass pre-employment screening (drug and alcohol test, background check). Schedule Day and night shifts 5 days per week, including some weekends Overnight tramping required Ready to Apply? Take the wheel and join a company that truly values its drivers. Click "Apply Now" to start your journey with Synergyx Freight. SynergyX Freight is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. You will be amazed to see our values embedded into our culture and how willing we are to go the extra mile to keep you engaged! Together we shine!
About Us SharkNinjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed Shark Ninja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Location: London or Leeds Hybrid (3 days from the office) About the Role As the Global AI-Enhanced Quality Manager, you will define the future of quality at SharkNinja. You'll lead global QA standards across human and AI-assisted channels, ensuring we deliver empathetic, consistent, and high-performing consumer experiences worldwide. You'll modernize our approach to quality-shifting from traditional sampling to intelligent, AI-informed assessment-while ensuring our programs build trust and reinforce our Hear It, Feel It, Fix It philosophy. You'll partner with Technology to influence how tools evolve and with regional leaders to ensure global alignment with local nuance. Here's What You'll Do Lead global QA strategy, scorecard design, calibration models, and quality expectations across all regions and channels. Modernize QA practices by integrating AI-supported evaluation, behavioral cues, and near-real-time performance visibility. Partner with Technology to inform requirements, training data needs, and workflow enhancements for AI QA tools. Drive global calibration practices to ensure fairness, alignment, and consistent agent evaluation. Identify agent capability gaps and collaborate with Global L&D on training and coaching interventions. Provide guidance to Operations, regional QA leaders, and BPO partners to maintain high standards and continuous improvement. Translate QA learnings into clear actions that elevate empathy, trust, and the consumer experience. Ensure SharkNinja provides all consumers with an extraordinary 5-star experience regardless of their preferred contact channel. Promote a culture of curiosity, quality, and rapid problem-solving in alignment with Hear It, Feel It, Fix It. Travel to our international engagement centres as required. Here's What You'll Bring Bachelor's degree in Business, Communications, Operations, or similar discipline; equivalent experience welcome. 6+ years of experience in QA leadership, contact center operations, or consumer experience performance roles. Deep understanding of QA frameworks, calibration practices, and performance drivers. Experience working with or influencing AI-supported QA tools; ZOOM an asset. Ability to drive global standardization while respecting cultural and linguistic differences. Strong analytical mindset and ability to connect quality trends to meaningful actions. Excellent communication skills with the ability to influence cross-regional leaders and partners. Curiosity, adaptability, and a passion for elevating quality in modern, AI-enabled environments. What Success Looks Like Global QA standards evolve into modern, AI-supported frameworks that improve accuracy and speed. All markets show improved quality, consistency, and trust-building behaviors. Calibration is strong, fair, and aligned across regions. Clear, predictive quality signals help prevent issues before they impact consumers. The QA function becomes a driver of brand trust through empathy, clarity, and action-embodying Hear It, Feel It, Fix It. Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice. For candidates based in China, please refer to this Candidate Privacy Notice. For candidates based in Vietnam, please refer to this Candidate Privacy Notice. Equal Employment Opportunity Statement We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at .
Mar 04, 2026
Full time
About Us SharkNinjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed Shark Ninja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Location: London or Leeds Hybrid (3 days from the office) About the Role As the Global AI-Enhanced Quality Manager, you will define the future of quality at SharkNinja. You'll lead global QA standards across human and AI-assisted channels, ensuring we deliver empathetic, consistent, and high-performing consumer experiences worldwide. You'll modernize our approach to quality-shifting from traditional sampling to intelligent, AI-informed assessment-while ensuring our programs build trust and reinforce our Hear It, Feel It, Fix It philosophy. You'll partner with Technology to influence how tools evolve and with regional leaders to ensure global alignment with local nuance. Here's What You'll Do Lead global QA strategy, scorecard design, calibration models, and quality expectations across all regions and channels. Modernize QA practices by integrating AI-supported evaluation, behavioral cues, and near-real-time performance visibility. Partner with Technology to inform requirements, training data needs, and workflow enhancements for AI QA tools. Drive global calibration practices to ensure fairness, alignment, and consistent agent evaluation. Identify agent capability gaps and collaborate with Global L&D on training and coaching interventions. Provide guidance to Operations, regional QA leaders, and BPO partners to maintain high standards and continuous improvement. Translate QA learnings into clear actions that elevate empathy, trust, and the consumer experience. Ensure SharkNinja provides all consumers with an extraordinary 5-star experience regardless of their preferred contact channel. Promote a culture of curiosity, quality, and rapid problem-solving in alignment with Hear It, Feel It, Fix It. Travel to our international engagement centres as required. Here's What You'll Bring Bachelor's degree in Business, Communications, Operations, or similar discipline; equivalent experience welcome. 6+ years of experience in QA leadership, contact center operations, or consumer experience performance roles. Deep understanding of QA frameworks, calibration practices, and performance drivers. Experience working with or influencing AI-supported QA tools; ZOOM an asset. Ability to drive global standardization while respecting cultural and linguistic differences. Strong analytical mindset and ability to connect quality trends to meaningful actions. Excellent communication skills with the ability to influence cross-regional leaders and partners. Curiosity, adaptability, and a passion for elevating quality in modern, AI-enabled environments. What Success Looks Like Global QA standards evolve into modern, AI-supported frameworks that improve accuracy and speed. All markets show improved quality, consistency, and trust-building behaviors. Calibration is strong, fair, and aligned across regions. Clear, predictive quality signals help prevent issues before they impact consumers. The QA function becomes a driver of brand trust through empathy, clarity, and action-embodying Hear It, Feel It, Fix It. Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice. For candidates based in China, please refer to this Candidate Privacy Notice. For candidates based in Vietnam, please refer to this Candidate Privacy Notice. Equal Employment Opportunity Statement We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at .
EXPERIENCED HGV2 DRIVERS WANTED FOR ONGOING ROLE IN HOUNSLOW! The Best Connection Staines are recruiting for experience HGV2 drivers for an industrial gas supplier company based in Hounslow Temp to Perm Opportunity - Contracts available for suitable candidate! Pay Rates: £17 click apply for full job details
Mar 04, 2026
Seasonal
EXPERIENCED HGV2 DRIVERS WANTED FOR ONGOING ROLE IN HOUNSLOW! The Best Connection Staines are recruiting for experience HGV2 drivers for an industrial gas supplier company based in Hounslow Temp to Perm Opportunity - Contracts available for suitable candidate! Pay Rates: £17 click apply for full job details
Job Title: HGV Class 1 Driver (Tramping) About Us Synergyx Freight is a rapidly growing logistics company known for professionalism, reliable operations, and a driver-first approach. We're now hiring experienced HGV Class 1 Tramping Drivers to join our expanding fleet. If you're a dependable driver who wants stability, a good kit, and to be respected for your work - this is for you. This role is intended for candidates who live within commuting distance of Warrington. Occasional on-site presence is required. What We Offer £per year (includes all expenses/allowances) Monthly PAYE pay Modern new fleet (Mercedes or Man trucks) Pension scheme (auto-enrolment) Ongoing training and development Free uniform & PPE, where applicable Secure on-site parking for personal vehicles What You'll Do: Long-haul driving: You will be delivering freight across the UK, often spending nights away in your vehicle. Bay-to-bay delivery only, with no manual handling: All deliveries are drop-and-go (bay-to-bay), meaning you won't be lifting goods. Drive a modern, well-maintained modern fleet, you should also be confident in basic navigation and journey planning. Follow all road safety rules and company policies, including rest breaks and driving hours. Carry out daily checks and report any issues - we pride ourselves on running a reliable, safe fleet. Use of SNAP accounts and fuel cards for ease on the road Consistent work with 5 consecutive tramping shifts Sun-Fri. Requirements: Full UK C+E License (Class 1): You must hold a valid Class 1 license to operate articulated vehicles. Minimum 2 year of HGV experience: We're looking for drivers who are confident on UK roads and understand industry expectations. Clean license preferred: We accept up to 6 points, but no serious endorsements such as TT (disqualification), DR (drink driving), or IN (insurance offences). Fluency in English Language (preferred) UK road law knowledge: Understanding the Highway Code, rest break rules, and HGV-specific regulations. Right to work in the UK: You must have valid documents confirming your eligibility. Safety first - all drivers must pass pre-employment screening (drug and alcohol test, background check). Schedule Day and night shifts 5 days per week, including some weekends Overnight tramping required Ready to Apply? Take the wheel and join a company that truly values its drivers. Click "Apply Now" to start your journey with Synergyx Freight. SynergyX Freight is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. You will be amazed to see our values embedded into our culture and how willing we are to go the extra mile to keep you engaged! Together we shine!
Mar 04, 2026
Full time
Job Title: HGV Class 1 Driver (Tramping) About Us Synergyx Freight is a rapidly growing logistics company known for professionalism, reliable operations, and a driver-first approach. We're now hiring experienced HGV Class 1 Tramping Drivers to join our expanding fleet. If you're a dependable driver who wants stability, a good kit, and to be respected for your work - this is for you. This role is intended for candidates who live within commuting distance of Warrington. Occasional on-site presence is required. What We Offer £per year (includes all expenses/allowances) Monthly PAYE pay Modern new fleet (Mercedes or Man trucks) Pension scheme (auto-enrolment) Ongoing training and development Free uniform & PPE, where applicable Secure on-site parking for personal vehicles What You'll Do: Long-haul driving: You will be delivering freight across the UK, often spending nights away in your vehicle. Bay-to-bay delivery only, with no manual handling: All deliveries are drop-and-go (bay-to-bay), meaning you won't be lifting goods. Drive a modern, well-maintained modern fleet, you should also be confident in basic navigation and journey planning. Follow all road safety rules and company policies, including rest breaks and driving hours. Carry out daily checks and report any issues - we pride ourselves on running a reliable, safe fleet. Use of SNAP accounts and fuel cards for ease on the road Consistent work with 5 consecutive tramping shifts Sun-Fri. Requirements: Full UK C+E License (Class 1): You must hold a valid Class 1 license to operate articulated vehicles. Minimum 2 year of HGV experience: We're looking for drivers who are confident on UK roads and understand industry expectations. Clean license preferred: We accept up to 6 points, but no serious endorsements such as TT (disqualification), DR (drink driving), or IN (insurance offences). Fluency in English Language (preferred) UK road law knowledge: Understanding the Highway Code, rest break rules, and HGV-specific regulations. Right to work in the UK: You must have valid documents confirming your eligibility. Safety first - all drivers must pass pre-employment screening (drug and alcohol test, background check). Schedule Day and night shifts 5 days per week, including some weekends Overnight tramping required Ready to Apply? Take the wheel and join a company that truly values its drivers. Click "Apply Now" to start your journey with Synergyx Freight. SynergyX Freight is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. You will be amazed to see our values embedded into our culture and how willing we are to go the extra mile to keep you engaged! Together we shine!
Customer Success Manager, US, RBS - Strategic Account Services Job ID: ADCI - BLR 14 SEZ - F07 More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this remote shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. The SAS Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a strategic business consultant, you will advise a portfolio of businesses and help them grow fast by mastering the fundamentals of selling on Amazon. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Given the early stage of this program, you will have the opportunity to take ownership in various projects, help evolve the program and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in USA. Regular shift timing for this role would be 4 PM to 1 AM IST. About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Key job responsibilities Manage a portfolio of Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes. Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential. Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer & seller experience. Develop a thorough understanding of the Amazon Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. A day in the life We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across USA to develop our SAS program as we deliver it. As a Customer Success Manager we work with smaller, younger, and more innovative businesses that sell on Amazon. We provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion and analytics. As a Customer Success Manager, you will have the opportunity to work with small and medium enterprises within the Amazon Marketplace and work closely with them to support them in their strategic growth. Basic Qualifications 2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Preferred Qualifications Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Mar 04, 2026
Full time
Customer Success Manager, US, RBS - Strategic Account Services Job ID: ADCI - BLR 14 SEZ - F07 More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this remote shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. The SAS Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a strategic business consultant, you will advise a portfolio of businesses and help them grow fast by mastering the fundamentals of selling on Amazon. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Given the early stage of this program, you will have the opportunity to take ownership in various projects, help evolve the program and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in USA. Regular shift timing for this role would be 4 PM to 1 AM IST. About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Key job responsibilities Manage a portfolio of Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes. Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential. Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer & seller experience. Develop a thorough understanding of the Amazon Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. A day in the life We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across USA to develop our SAS program as we deliver it. As a Customer Success Manager we work with smaller, younger, and more innovative businesses that sell on Amazon. We provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion and analytics. As a Customer Success Manager, you will have the opportunity to work with small and medium enterprises within the Amazon Marketplace and work closely with them to support them in their strategic growth. Basic Qualifications 2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Preferred Qualifications Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
About Us SharkNinjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed Shark Ninja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Location: London or Leeds Hybrid (3 days from the office) About the Role As the Global AI-Enhanced Quality Manager, you will define the future of quality at SharkNinja. You'll lead global QA standards across human and AI-assisted channels, ensuring we deliver empathetic, consistent, and high-performing consumer experiences worldwide. You'll modernize our approach to quality-shifting from traditional sampling to intelligent, AI-informed assessment-while ensuring our programs build trust and reinforce our Hear It, Feel It, Fix It philosophy. You'll partner with Technology to influence how tools evolve and with regional leaders to ensure global alignment with local nuance. Here's What You'll Do Lead global QA strategy, scorecard design, calibration models, and quality expectations across all regions and channels. Modernize QA practices by integrating AI-supported evaluation, behavioral cues, and near-real-time performance visibility. Partner with Technology to inform requirements, training data needs, and workflow enhancements for AI QA tools. Drive global calibration practices to ensure fairness, alignment, and consistent agent evaluation. Identify agent capability gaps and collaborate with Global L&D on training and coaching interventions. Provide guidance to Operations, regional QA leaders, and BPO partners to maintain high standards and continuous improvement. Translate QA learnings into clear actions that elevate empathy, trust, and the consumer experience. Ensure SharkNinja provides all consumers with an extraordinary 5-star experience regardless of their preferred contact channel. Promote a culture of curiosity, quality, and rapid problem-solving in alignment with Hear It, Feel It, Fix It. Travel to our international engagement centres as required. Here's What You'll Bring Bachelor's degree in Business, Communications, Operations, or similar discipline; equivalent experience welcome. 6+ years of experience in QA leadership, contact center operations, or consumer experience performance roles. Deep understanding of QA frameworks, calibration practices, and performance drivers. Experience working with or influencing AI-supported QA tools; ZOOM an asset. Ability to drive global standardization while respecting cultural and linguistic differences. Strong analytical mindset and ability to connect quality trends to meaningful actions. Excellent communication skills with the ability to influence cross-regional leaders and partners. Curiosity, adaptability, and a passion for elevating quality in modern, AI-enabled environments. What Success Looks Like Global QA standards evolve into modern, AI-supported frameworks that improve accuracy and speed. All markets show improved quality, consistency, and trust-building behaviors. Calibration is strong, fair, and aligned across regions. Clear, predictive quality signals help prevent issues before they impact consumers. The QA function becomes a driver of brand trust through empathy, clarity, and action-embodying Hear It, Feel It, Fix It. Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice. For candidates based in China, please refer to this Candidate Privacy Notice. For candidates based in Vietnam, please refer to this Candidate Privacy Notice. Equal Employment Opportunity Statement We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at .
Mar 04, 2026
Full time
About Us SharkNinjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed Shark Ninja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Location: London or Leeds Hybrid (3 days from the office) About the Role As the Global AI-Enhanced Quality Manager, you will define the future of quality at SharkNinja. You'll lead global QA standards across human and AI-assisted channels, ensuring we deliver empathetic, consistent, and high-performing consumer experiences worldwide. You'll modernize our approach to quality-shifting from traditional sampling to intelligent, AI-informed assessment-while ensuring our programs build trust and reinforce our Hear It, Feel It, Fix It philosophy. You'll partner with Technology to influence how tools evolve and with regional leaders to ensure global alignment with local nuance. Here's What You'll Do Lead global QA strategy, scorecard design, calibration models, and quality expectations across all regions and channels. Modernize QA practices by integrating AI-supported evaluation, behavioral cues, and near-real-time performance visibility. Partner with Technology to inform requirements, training data needs, and workflow enhancements for AI QA tools. Drive global calibration practices to ensure fairness, alignment, and consistent agent evaluation. Identify agent capability gaps and collaborate with Global L&D on training and coaching interventions. Provide guidance to Operations, regional QA leaders, and BPO partners to maintain high standards and continuous improvement. Translate QA learnings into clear actions that elevate empathy, trust, and the consumer experience. Ensure SharkNinja provides all consumers with an extraordinary 5-star experience regardless of their preferred contact channel. Promote a culture of curiosity, quality, and rapid problem-solving in alignment with Hear It, Feel It, Fix It. Travel to our international engagement centres as required. Here's What You'll Bring Bachelor's degree in Business, Communications, Operations, or similar discipline; equivalent experience welcome. 6+ years of experience in QA leadership, contact center operations, or consumer experience performance roles. Deep understanding of QA frameworks, calibration practices, and performance drivers. Experience working with or influencing AI-supported QA tools; ZOOM an asset. Ability to drive global standardization while respecting cultural and linguistic differences. Strong analytical mindset and ability to connect quality trends to meaningful actions. Excellent communication skills with the ability to influence cross-regional leaders and partners. Curiosity, adaptability, and a passion for elevating quality in modern, AI-enabled environments. What Success Looks Like Global QA standards evolve into modern, AI-supported frameworks that improve accuracy and speed. All markets show improved quality, consistency, and trust-building behaviors. Calibration is strong, fair, and aligned across regions. Clear, predictive quality signals help prevent issues before they impact consumers. The QA function becomes a driver of brand trust through empathy, clarity, and action-embodying Hear It, Feel It, Fix It. Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice. For candidates based in China, please refer to this Candidate Privacy Notice. For candidates based in Vietnam, please refer to this Candidate Privacy Notice. Equal Employment Opportunity Statement We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at .
PAYE DRIVERS ONLY! MINIMUM 1 YEARS EXPERIENCE REQUIRED! First Logistics are looking for reliable and committed Class 1 HGV Drivers for a contract we have based in SWINTON, ROCHDALE, MIDDLETON,HEYWOOD. Days & Nights available so flexible start times. Mixture of trunking, RDC & store deliveries. New kit. Long hours available, weekend work available. Immediate starts. Example Pay Rates: Days £15.17 plus holiday pay at £1.83, total £17.00 per hour Nights £16.06 plus holiday pay at £1.94, total £18.00 per hour Saturday £18.00 plus holiday pay at £2.17, total £20.17 per hour Sunday £20.00 plus holiday pay at £2.41, total £22.41 per hour
Mar 03, 2026
Contractor
PAYE DRIVERS ONLY! MINIMUM 1 YEARS EXPERIENCE REQUIRED! First Logistics are looking for reliable and committed Class 1 HGV Drivers for a contract we have based in SWINTON, ROCHDALE, MIDDLETON,HEYWOOD. Days & Nights available so flexible start times. Mixture of trunking, RDC & store deliveries. New kit. Long hours available, weekend work available. Immediate starts. Example Pay Rates: Days £15.17 plus holiday pay at £1.83, total £17.00 per hour Nights £16.06 plus holiday pay at £1.94, total £18.00 per hour Saturday £18.00 plus holiday pay at £2.17, total £20.17 per hour Sunday £20.00 plus holiday pay at £2.41, total £22.41 per hour
Job Title: HGV Class 1 Driver (Tramping) About Us Synergyx Freight is a rapidly growing logistics company known for professionalism, reliable operations, and a driver-first approach. We're now hiring experienced HGV Class 1 Tramping Drivers to join our expanding fleet. If you're a dependable driver who wants stability, a good kit, and to be respected for your work - this is for you. This role is intended for candidates who live within commuting distance of Warrington. Occasional on-site presence is required. What We Offer £per year (includes all expenses/allowances) Monthly PAYE pay Modern new fleet (Mercedes or Man trucks) Pension scheme (auto-enrolment) Ongoing training and development Free uniform & PPE, where applicable Secure on-site parking for personal vehicles What You'll Do: Long-haul driving: You will be delivering freight across the UK, often spending nights away in your vehicle. Bay-to-bay delivery only, with no manual handling: All deliveries are drop-and-go (bay-to-bay), meaning you won't be lifting goods. Drive a modern, well-maintained modern fleet, you should also be confident in basic navigation and journey planning. Follow all road safety rules and company policies, including rest breaks and driving hours. Carry out daily checks and report any issues - we pride ourselves on running a reliable, safe fleet. Use of SNAP accounts and fuel cards for ease on the road Consistent work with 5 consecutive tramping shifts Sun-Fri. Requirements: Full UK C+E License (Class 1): You must hold a valid Class 1 license to operate articulated vehicles. Minimum 2 year of HGV experience: We're looking for drivers who are confident on UK roads and understand industry expectations. Clean license preferred: We accept up to 6 points, but no serious endorsements such as TT (disqualification), DR (drink driving), or IN (insurance offences). Fluency in English Language (preferred) UK road law knowledge: Understanding the Highway Code, rest break rules, and HGV-specific regulations. Right to work in the UK: You must have valid documents confirming your eligibility. Safety first - all drivers must pass pre-employment screening (drug and alcohol test, background check). Schedule Day and night shifts 5 days per week, including some weekends Overnight tramping required Ready to Apply? Take the wheel and join a company that truly values its drivers. Click "Apply Now" to start your journey with Synergyx Freight. SynergyX Freight is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. You will be amazed to see our values embedded into our culture and how willing we are to go the extra mile to keep you engaged! Together we shine!
Mar 03, 2026
Full time
Job Title: HGV Class 1 Driver (Tramping) About Us Synergyx Freight is a rapidly growing logistics company known for professionalism, reliable operations, and a driver-first approach. We're now hiring experienced HGV Class 1 Tramping Drivers to join our expanding fleet. If you're a dependable driver who wants stability, a good kit, and to be respected for your work - this is for you. This role is intended for candidates who live within commuting distance of Warrington. Occasional on-site presence is required. What We Offer £per year (includes all expenses/allowances) Monthly PAYE pay Modern new fleet (Mercedes or Man trucks) Pension scheme (auto-enrolment) Ongoing training and development Free uniform & PPE, where applicable Secure on-site parking for personal vehicles What You'll Do: Long-haul driving: You will be delivering freight across the UK, often spending nights away in your vehicle. Bay-to-bay delivery only, with no manual handling: All deliveries are drop-and-go (bay-to-bay), meaning you won't be lifting goods. Drive a modern, well-maintained modern fleet, you should also be confident in basic navigation and journey planning. Follow all road safety rules and company policies, including rest breaks and driving hours. Carry out daily checks and report any issues - we pride ourselves on running a reliable, safe fleet. Use of SNAP accounts and fuel cards for ease on the road Consistent work with 5 consecutive tramping shifts Sun-Fri. Requirements: Full UK C+E License (Class 1): You must hold a valid Class 1 license to operate articulated vehicles. Minimum 2 year of HGV experience: We're looking for drivers who are confident on UK roads and understand industry expectations. Clean license preferred: We accept up to 6 points, but no serious endorsements such as TT (disqualification), DR (drink driving), or IN (insurance offences). Fluency in English Language (preferred) UK road law knowledge: Understanding the Highway Code, rest break rules, and HGV-specific regulations. Right to work in the UK: You must have valid documents confirming your eligibility. Safety first - all drivers must pass pre-employment screening (drug and alcohol test, background check). Schedule Day and night shifts 5 days per week, including some weekends Overnight tramping required Ready to Apply? Take the wheel and join a company that truly values its drivers. Click "Apply Now" to start your journey with Synergyx Freight. SynergyX Freight is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. You will be amazed to see our values embedded into our culture and how willing we are to go the extra mile to keep you engaged! Together we shine!
Job Title: HGV Class 1 Driver (C+E) Location: Lutterworth Pay Rate: £17.37to £21.93p/h (PAYE drivers can add holiday to elevate the minimum rate to £19.53 p/h) Shifts: Various shifts available to suit most Ignition Driver Recruitment are looking for reliable, experienced HGV Class 1 Drivers towork with our client in Lutterworth click apply for full job details
Mar 03, 2026
Seasonal
Job Title: HGV Class 1 Driver (C+E) Location: Lutterworth Pay Rate: £17.37to £21.93p/h (PAYE drivers can add holiday to elevate the minimum rate to £19.53 p/h) Shifts: Various shifts available to suit most Ignition Driver Recruitment are looking for reliable, experienced HGV Class 1 Drivers towork with our client in Lutterworth click apply for full job details
Description Location: We're open to the successful candidate being based from either our Cardiff, Manchester or Southampton office. Travel between sites will be required (likely once/twice per month to one other location). Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. Reporting to: Director of Customer Care Closing date: 10am, Thursday 12th March About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. The Opportunity The Head of Customer Care Insights is a pivotal new role responsible for driving transformative improvements across the entire Customer Care division. This role acts as a central intelligence hub, evaluating performance and customer outcomes across all departments, including the Contact Centre, Complaints, Vulnerability, Financial Ombudsman Service (FOS) activity, and Financial Assistance. The primary objective is to gain a deep understanding of operational realities and customer experiences, translating these insights into actionable strategies that lead to measurable improvements in people, customer, and business outcomes. The successful candidate will be a strategic leader who can not only identify root causes but also champion and evidence the successful implementation of change. Key Responsibilities Proactively analyse data from all customer care departments (Contact Centre, Complaints, Vulnerability, FOS, Financial Assistance) to understand the why behind current performance levels and customer outcomes (e.g., drivers of First Contact Resolution (FCR), Average Handling Time (AHT), Customer Satisfaction (CSAT . Review and analyse FOS decisions and insights, translating external feedback into necessary internal actions and change strategies to better improve customer outcomes and reduce future escalations. Develop and deliver comprehensive strategies to improve all key customer metrics (e.g., FCR, CSAT) and drive operational efficiencies across the Customer Care division. Lead and execute analysis on customer complaints and operational failure points to identify systemic issues impacting customer experience and business efficiency. Work collaboratively with department heads on the implementation and tracking of improvement initiatives, providing robust evidence that the implemented changes have successfully delivered the intended business, customer, and people improvements. Own the mandate for cost efficiency across the Customer Care area, consistently seeking opportunities for "customer wins" that simultaneously reduce operational expense. Evaluate the current processes and treatment protocols for vulnerable customers to ensure they are delivering consistently correct and fair outcomes, identifying any disparities in treatment. Determine necessary process, policy, and training changes required to enhance the fair treatment of vulnerable customers and work with department heads to successfully implement these changes. Own and maintain the governance framework for Customer Care insights and change initiatives, ensuring accountability, transparency, and adherence to regulatory requirements. Build and maintain strong, collaborative relationships with all Customer Care department heads, Operations teams, and shared services (e.g., Technology, Risk, Product) to facilitate cross-functional implementation of changes. Requirements Behaviours & Competencies: Strategic Storytelling and ability to look at data and find the "so what?" Stakeholder influencing between technical teams and business leaders, with the ability to challenge senior stakeholders' assumptions without burning bridges. A proactive mindset and ability to identify themes and emerging trends Enthusiasm for driving forward efficiency, quality and service improvements with the tenacity to overcome any obstacles. Commercial Acumen, evidenced through prioritisation of improvement initiatives Essential Skills & Experience: Ability to communicate effectively in a variety of media (written and verbal) to a wide range of audiences - customer, stakeholders, external bodies. Analytical skills to investigate, collate and evaluate information Ability to take a problem solving approach and to analyse information and situations and generate recommendations and solutions. Ability to work under pressure and manage competing priorities. Benefits Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Mar 03, 2026
Full time
Description Location: We're open to the successful candidate being based from either our Cardiff, Manchester or Southampton office. Travel between sites will be required (likely once/twice per month to one other location). Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. Reporting to: Director of Customer Care Closing date: 10am, Thursday 12th March About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. The Opportunity The Head of Customer Care Insights is a pivotal new role responsible for driving transformative improvements across the entire Customer Care division. This role acts as a central intelligence hub, evaluating performance and customer outcomes across all departments, including the Contact Centre, Complaints, Vulnerability, Financial Ombudsman Service (FOS) activity, and Financial Assistance. The primary objective is to gain a deep understanding of operational realities and customer experiences, translating these insights into actionable strategies that lead to measurable improvements in people, customer, and business outcomes. The successful candidate will be a strategic leader who can not only identify root causes but also champion and evidence the successful implementation of change. Key Responsibilities Proactively analyse data from all customer care departments (Contact Centre, Complaints, Vulnerability, FOS, Financial Assistance) to understand the why behind current performance levels and customer outcomes (e.g., drivers of First Contact Resolution (FCR), Average Handling Time (AHT), Customer Satisfaction (CSAT . Review and analyse FOS decisions and insights, translating external feedback into necessary internal actions and change strategies to better improve customer outcomes and reduce future escalations. Develop and deliver comprehensive strategies to improve all key customer metrics (e.g., FCR, CSAT) and drive operational efficiencies across the Customer Care division. Lead and execute analysis on customer complaints and operational failure points to identify systemic issues impacting customer experience and business efficiency. Work collaboratively with department heads on the implementation and tracking of improvement initiatives, providing robust evidence that the implemented changes have successfully delivered the intended business, customer, and people improvements. Own the mandate for cost efficiency across the Customer Care area, consistently seeking opportunities for "customer wins" that simultaneously reduce operational expense. Evaluate the current processes and treatment protocols for vulnerable customers to ensure they are delivering consistently correct and fair outcomes, identifying any disparities in treatment. Determine necessary process, policy, and training changes required to enhance the fair treatment of vulnerable customers and work with department heads to successfully implement these changes. Own and maintain the governance framework for Customer Care insights and change initiatives, ensuring accountability, transparency, and adherence to regulatory requirements. Build and maintain strong, collaborative relationships with all Customer Care department heads, Operations teams, and shared services (e.g., Technology, Risk, Product) to facilitate cross-functional implementation of changes. Requirements Behaviours & Competencies: Strategic Storytelling and ability to look at data and find the "so what?" Stakeholder influencing between technical teams and business leaders, with the ability to challenge senior stakeholders' assumptions without burning bridges. A proactive mindset and ability to identify themes and emerging trends Enthusiasm for driving forward efficiency, quality and service improvements with the tenacity to overcome any obstacles. Commercial Acumen, evidenced through prioritisation of improvement initiatives Essential Skills & Experience: Ability to communicate effectively in a variety of media (written and verbal) to a wide range of audiences - customer, stakeholders, external bodies. Analytical skills to investigate, collate and evaluate information Ability to take a problem solving approach and to analyse information and situations and generate recommendations and solutions. Ability to work under pressure and manage competing priorities. Benefits Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Insight Employment are recruiting for experienced Class 1 HGV Drivers to work out of Milton Keynes. What we are looking for: - An experience class one driver with a minimum of 1 years experience to work on an ah hoc basis covering holidays and sickness for a client of ours in Milton Keynes. Additional details: - The night run will be a single run from Milton Keynes to the hub in Birmingham click apply for full job details
Mar 03, 2026
Seasonal
Insight Employment are recruiting for experienced Class 1 HGV Drivers to work out of Milton Keynes. What we are looking for: - An experience class one driver with a minimum of 1 years experience to work on an ah hoc basis covering holidays and sickness for a client of ours in Milton Keynes. Additional details: - The night run will be a single run from Milton Keynes to the hub in Birmingham click apply for full job details
The Best Connection are seeking to recruit HGV Class 1 (LGV C+E) Drivers to work with their client based in Darlington, they handle containers, fridgers, and general haulage, offering a variety of different runs across the UK. Immediate start date 03/03 - must be able to visit site for a walkaround before starting shift pattern click apply for full job details
Mar 03, 2026
Seasonal
The Best Connection are seeking to recruit HGV Class 1 (LGV C+E) Drivers to work with their client based in Darlington, they handle containers, fridgers, and general haulage, offering a variety of different runs across the UK. Immediate start date 03/03 - must be able to visit site for a walkaround before starting shift pattern click apply for full job details
Job Title: Class 2 refuse Driver Location: Farnham Pay Rate: £17.50 p/h Shifts: Monday to Friday - shifts from 06:00 - 15:00 Driver Type: Class 2 Experience: 12 months class 2 experience essential Fifth Wheel Recruitment are looking for Class 2 Drivers in Farnham to work with our client, whoprovide all types of business with commercial waste disposal and recycling click apply for full job details
Mar 03, 2026
Seasonal
Job Title: Class 2 refuse Driver Location: Farnham Pay Rate: £17.50 p/h Shifts: Monday to Friday - shifts from 06:00 - 15:00 Driver Type: Class 2 Experience: 12 months class 2 experience essential Fifth Wheel Recruitment are looking for Class 2 Drivers in Farnham to work with our client, whoprovide all types of business with commercial waste disposal and recycling click apply for full job details
We are looking for HGV Class 2 Tipper Drivers Days £14.50ph - £16.25ph (higher rate including holiday pay) Overtime up to £21.75ph on a Saturday Location: Cardiff, South Wales Immediate start Shift: starts, average 11hr days Ongoing contract with temp to perm opportunities JDR Recruitment are recruiting for HGV Class 2 Tipper Drivers to join our clients team based in Cardiff click apply for full job details
Mar 03, 2026
Seasonal
We are looking for HGV Class 2 Tipper Drivers Days £14.50ph - £16.25ph (higher rate including holiday pay) Overtime up to £21.75ph on a Saturday Location: Cardiff, South Wales Immediate start Shift: starts, average 11hr days Ongoing contract with temp to perm opportunities JDR Recruitment are recruiting for HGV Class 2 Tipper Drivers to join our clients team based in Cardiff click apply for full job details
Staff Solutions UK Ltd is recruiting for professional Class 2 Drivers on behalf of our client based in Hoddesdon, Herts. This work is to start as soon as possible following a driving assessment and will be on-going. Please note that manual handling is required for this work so you will need to be physically fit click apply for full job details
Mar 03, 2026
Seasonal
Staff Solutions UK Ltd is recruiting for professional Class 2 Drivers on behalf of our client based in Hoddesdon, Herts. This work is to start as soon as possible following a driving assessment and will be on-going. Please note that manual handling is required for this work so you will need to be physically fit click apply for full job details
Apply today to work as an HGV Class 1 Driver for our client who has one of the biggest names within the HGV industry. With the latest vehicles on the market, this gives you the best HGV experience and a top-range vehicle to work with! Staffline is recruiting HGV Class 1 Drivers to work in Doncaster click apply for full job details
Mar 03, 2026
Seasonal
Apply today to work as an HGV Class 1 Driver for our client who has one of the biggest names within the HGV industry. With the latest vehicles on the market, this gives you the best HGV experience and a top-range vehicle to work with! Staffline is recruiting HGV Class 1 Drivers to work in Doncaster click apply for full job details
Overtime, New Drivers Accepted, Training Provided, Great Wages, Full Time, 12 Weeks Temp to Perm, No Weekends Monday to Friday only - no weekends On average 50-55 hours per week Happy to accept newly qualified drivers £17.00 per hour + quarterly bonuses Avonmouth Start times around 4-5am 0Blue Arrow Bristol are looking for Class 2 Drivers to work for our client based in Avonmouth near Bristol click apply for full job details
Mar 03, 2026
Contractor
Overtime, New Drivers Accepted, Training Provided, Great Wages, Full Time, 12 Weeks Temp to Perm, No Weekends Monday to Friday only - no weekends On average 50-55 hours per week Happy to accept newly qualified drivers £17.00 per hour + quarterly bonuses Avonmouth Start times around 4-5am 0Blue Arrow Bristol are looking for Class 2 Drivers to work for our client based in Avonmouth near Bristol click apply for full job details
CLASS 1 HGV DRIVERS WANTED AFTERNOON SHIFTS AVAILABLE! Looking for reliable, well-paid afternoon work that fits around your life? Join DSS Recruitment the trusted agency for professional HGV drivers. What We Offer: Depot-to-depot Trunking no multi-drop, no hassle Secure PAYE pay consistent weekly earnings, including weekends Flexible shift options part-time & full-time (9 to 13 hours) Any days working pat click apply for full job details
Mar 03, 2026
Seasonal
CLASS 1 HGV DRIVERS WANTED AFTERNOON SHIFTS AVAILABLE! Looking for reliable, well-paid afternoon work that fits around your life? Join DSS Recruitment the trusted agency for professional HGV drivers. What We Offer: Depot-to-depot Trunking no multi-drop, no hassle Secure PAYE pay consistent weekly earnings, including weekends Flexible shift options part-time & full-time (9 to 13 hours) Any days working pat click apply for full job details
