The Regional Claims Centre of Excellence of this national broking house handles a wide variety of losses on behalf of colleagues based from a number of offices across Yorkshire. As such, it is a highly visible role, where your successes will be obvious to a range of stakeholders and you will benefit from a variety of opportunities for progression. Due to the continued acquisition of quality accounts across the region, the need has arisen to appoint several Claims Handlers - both experienced Cross-Class Commercial Claims Handlers to join in a more senior capacity, as well as Junior Commercial Claims Handlers who may have previously only dealt with say, Motor or Property claims. Recognising that a robust claims function is essential for fulfilling its commitment to clients, this broker has invested significantly in the Claims Department - from the appointment of some of the region's most gifted Claims Handlers, through to delivering bespoke training and using state of the art technology. The Claims Department also benefits from a team of Claims Administrators who do a lot of the basic work, freeing up the time of Claims Handlers to focus on what they do best - delivering superb client outcomes in the event of a loss. You will initially be allocated a portfolio of claims that reflects your prior exposure to different losses, and less-experienced colleagues will be trained to deal with a wide variety of claims such as Property, Liability, Fleet, CAR, Cyber and Financial Lines. As mentioned above, we welcome applications from Claims Handlers at all levels of experience, including those from broker, insurer, adjusting and legal backgrounds. You must have a genuine passion for delivering excellent client service and pride yourself on your ability to deliver the best claims settlement possible. You must also have excellent communication skills, the ability to have difficult conversations with a variety of stakeholders of all levels of seniority, as well as solid negotiation skills. You must also be analytical, with excellent problem-solving skills, and the ability to see possible solutions to claims scenarios that may pass others by. This broker is based in North Leeds with plenty of parking nearby, close to major public transport, and within an easy walk of local amenities. It operates a hybrid-working model, where you will be welcome to work from home 2-3 days per week. In return, you will receive a generous basic salary, a quarterly bonus and generous benefits package, as well as support towards professional qualifications under the Chartered Insurance Institute. For the ambitious, it is worth noting that this firm is enjoying a significant period of growth (both organic and as a result of complimentary acquisitions). As such, there will be opportunities for your role to be expanded to include a variety of duties such as management, or specialising in certain kinds of claims. Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment For more jobs like this, or for more information on how we may be able to help you in your search for a new job, please visit our website
Mar 20, 2026
Full time
The Regional Claims Centre of Excellence of this national broking house handles a wide variety of losses on behalf of colleagues based from a number of offices across Yorkshire. As such, it is a highly visible role, where your successes will be obvious to a range of stakeholders and you will benefit from a variety of opportunities for progression. Due to the continued acquisition of quality accounts across the region, the need has arisen to appoint several Claims Handlers - both experienced Cross-Class Commercial Claims Handlers to join in a more senior capacity, as well as Junior Commercial Claims Handlers who may have previously only dealt with say, Motor or Property claims. Recognising that a robust claims function is essential for fulfilling its commitment to clients, this broker has invested significantly in the Claims Department - from the appointment of some of the region's most gifted Claims Handlers, through to delivering bespoke training and using state of the art technology. The Claims Department also benefits from a team of Claims Administrators who do a lot of the basic work, freeing up the time of Claims Handlers to focus on what they do best - delivering superb client outcomes in the event of a loss. You will initially be allocated a portfolio of claims that reflects your prior exposure to different losses, and less-experienced colleagues will be trained to deal with a wide variety of claims such as Property, Liability, Fleet, CAR, Cyber and Financial Lines. As mentioned above, we welcome applications from Claims Handlers at all levels of experience, including those from broker, insurer, adjusting and legal backgrounds. You must have a genuine passion for delivering excellent client service and pride yourself on your ability to deliver the best claims settlement possible. You must also have excellent communication skills, the ability to have difficult conversations with a variety of stakeholders of all levels of seniority, as well as solid negotiation skills. You must also be analytical, with excellent problem-solving skills, and the ability to see possible solutions to claims scenarios that may pass others by. This broker is based in North Leeds with plenty of parking nearby, close to major public transport, and within an easy walk of local amenities. It operates a hybrid-working model, where you will be welcome to work from home 2-3 days per week. In return, you will receive a generous basic salary, a quarterly bonus and generous benefits package, as well as support towards professional qualifications under the Chartered Insurance Institute. For the ambitious, it is worth noting that this firm is enjoying a significant period of growth (both organic and as a result of complimentary acquisitions). As such, there will be opportunities for your role to be expanded to include a variety of duties such as management, or specialising in certain kinds of claims. Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment For more jobs like this, or for more information on how we may be able to help you in your search for a new job, please visit our website
The Regional Claims Centre of Excellence of this national broking house handles a wide variety of losses on behalf of colleagues based from a number of offices across Yorkshire. As such, it is a highly visible role, where your successes will be obvious to a range of stakeholders and you will benefit from a variety of opportunities for progression. Due to the continued acquisition of quality accounts across the region, the need has arisen to appoint several Claims Handlers - both experienced Cross-Class Commercial Claims Handlers to join in a more senior capacity, as well as Junior Commercial Claims Handlers who may have previously only dealt with say, Motor or Property claims. Recognising that a robust claims function is essential for fulfilling its commitment to clients, this broker has invested significantly in the Claims Department - from the appointment of some of the region's most gifted Claims Handlers, through to delivering bespoke training and using state of the art technology. The Claims Department also benefits from a team of Claims Administrators who do a lot of the basic work, freeing up the time of Claims Handlers to focus on what they do best - delivering superb client outcomes in the event of a loss. You will initially be allocated a portfolio of claims that reflects your prior exposure to different losses, and less-experienced colleagues will be trained to deal with a wide variety of claims such as Property, Liability, Fleet, CAR, Cyber and Financial Lines. As mentioned above, we welcome applications from Claims Handlers at all levels of experience, including those from broker, insurer, adjusting and legal backgrounds. You must have a genuine passion for delivering excellent client service and pride yourself on your ability to deliver the best claims settlement possible. You must also have excellent communication skills, the ability to have difficult conversations with a variety of stakeholders of all levels of seniority, as well as solid negotiation skills. You must also be analytical, with excellent problem-solving skills, and the ability to see possible solutions to claims scenarios that may pass others by. This broker is based in North Leeds with plenty of parking nearby, close to major public transport, and within an easy walk of local amenities. It operates a hybrid-working model, where you will be welcome to work from home 2-3 days per week. In return, you will receive a generous basic salary, a quarterly bonus and generous benefits package, as well as support towards professional qualifications under the Chartered Insurance Institute. For the ambitious, it is worth noting that this firm is enjoying a significant period of growth (both organic and as a result of complimentary acquisitions). As such, there will be opportunities for your role to be expanded to include a variety of duties such as management, or specialising in certain kinds of claims. Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment For more jobs like this, or for more information on how we may be able to help you in your search for a new job, please visit our website
Mar 20, 2026
Full time
The Regional Claims Centre of Excellence of this national broking house handles a wide variety of losses on behalf of colleagues based from a number of offices across Yorkshire. As such, it is a highly visible role, where your successes will be obvious to a range of stakeholders and you will benefit from a variety of opportunities for progression. Due to the continued acquisition of quality accounts across the region, the need has arisen to appoint several Claims Handlers - both experienced Cross-Class Commercial Claims Handlers to join in a more senior capacity, as well as Junior Commercial Claims Handlers who may have previously only dealt with say, Motor or Property claims. Recognising that a robust claims function is essential for fulfilling its commitment to clients, this broker has invested significantly in the Claims Department - from the appointment of some of the region's most gifted Claims Handlers, through to delivering bespoke training and using state of the art technology. The Claims Department also benefits from a team of Claims Administrators who do a lot of the basic work, freeing up the time of Claims Handlers to focus on what they do best - delivering superb client outcomes in the event of a loss. You will initially be allocated a portfolio of claims that reflects your prior exposure to different losses, and less-experienced colleagues will be trained to deal with a wide variety of claims such as Property, Liability, Fleet, CAR, Cyber and Financial Lines. As mentioned above, we welcome applications from Claims Handlers at all levels of experience, including those from broker, insurer, adjusting and legal backgrounds. You must have a genuine passion for delivering excellent client service and pride yourself on your ability to deliver the best claims settlement possible. You must also have excellent communication skills, the ability to have difficult conversations with a variety of stakeholders of all levels of seniority, as well as solid negotiation skills. You must also be analytical, with excellent problem-solving skills, and the ability to see possible solutions to claims scenarios that may pass others by. This broker is based in North Leeds with plenty of parking nearby, close to major public transport, and within an easy walk of local amenities. It operates a hybrid-working model, where you will be welcome to work from home 2-3 days per week. In return, you will receive a generous basic salary, a quarterly bonus and generous benefits package, as well as support towards professional qualifications under the Chartered Insurance Institute. For the ambitious, it is worth noting that this firm is enjoying a significant period of growth (both organic and as a result of complimentary acquisitions). As such, there will be opportunities for your role to be expanded to include a variety of duties such as management, or specialising in certain kinds of claims. Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment For more jobs like this, or for more information on how we may be able to help you in your search for a new job, please visit our website
Claims Handler - Insurance £25,000-£26,000 Office Based Looking for a Claims Handler role where you're valued, supported, and treated like part of the team? This growing specialist insurance brokerage is looking for an experienced Insurance Claims Handler to join their friendly, supportive claims team. If you enjoy managing claims from First Notification of Loss through to settlement and want a company that invests in you with paid qualifications and genuine career development, this could be a great next step. The Role - Claims Handler In this role, you'll manage a varied caseload of insurance claims from start to finish, ensuring a smooth and professional claims experience for commercial clients. Key Responsibilities Manage insurance claims from FNOL to settlement Communicate with insurers, loss adjusters, and policyholders Handle commercial insurance claims with accuracy and care Negotiate fair and timely settlements Maintain detailed and compliant claims documentation Work closely with the wider brokerage team About You Experience as a Claims Handler within an insurer or brokerage or experience within general Insurance Confident, clear communication and negotiation skills Highly organised with strong attention to detail Comfortable in a busy, office-based environment What's on Offer £25,000 - £26,000 salary 25 days holiday + bank holidays Your birthday off Additional company benefits Fully funded professional development and insurance qualifications Supportive team within a growing brokerage If you're looking for a long-term role where your claims experience is genuinely appreciated and your development is fully supported, we'd love to hear from you. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Mar 20, 2026
Full time
Claims Handler - Insurance £25,000-£26,000 Office Based Looking for a Claims Handler role where you're valued, supported, and treated like part of the team? This growing specialist insurance brokerage is looking for an experienced Insurance Claims Handler to join their friendly, supportive claims team. If you enjoy managing claims from First Notification of Loss through to settlement and want a company that invests in you with paid qualifications and genuine career development, this could be a great next step. The Role - Claims Handler In this role, you'll manage a varied caseload of insurance claims from start to finish, ensuring a smooth and professional claims experience for commercial clients. Key Responsibilities Manage insurance claims from FNOL to settlement Communicate with insurers, loss adjusters, and policyholders Handle commercial insurance claims with accuracy and care Negotiate fair and timely settlements Maintain detailed and compliant claims documentation Work closely with the wider brokerage team About You Experience as a Claims Handler within an insurer or brokerage or experience within general Insurance Confident, clear communication and negotiation skills Highly organised with strong attention to detail Comfortable in a busy, office-based environment What's on Offer £25,000 - £26,000 salary 25 days holiday + bank holidays Your birthday off Additional company benefits Fully funded professional development and insurance qualifications Supportive team within a growing brokerage If you're looking for a long-term role where your claims experience is genuinely appreciated and your development is fully supported, we'd love to hear from you. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Davies are looking to recruit a dedicated Liability Claims Handler to join our growing Casualty team. The role of the Liability Claims Handler is to efficiently handle EL & PL claims for both personal injury and third-party property damage. While not essential, experience of all 3 UK legal jurisdictions would be beneficial as would experience in other areas of claim's handling.The successful candidate will manage an allocated caseload, completing enquires in relation to policy indemnity, legal liability and quantum, reporting to clients and ensuring that claims are handled proactively in accordance with the handling philosophy of Casualty Claims Solutions and their clients This exciting opportunity will see the successful candidate working as part of a dedicated team providing a first-class proactive claims handling service to major clients. What will your day look like: Liaison with Insurers, Policyholders and Brokers. Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate Obtaining all necessary evidence and relevant documentation Determining appropriate actions for the resolution of the case Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum and tactics Negotiating settlement where appropriate, within agreed authority limits Corresponding with all parties professionally to proactively progress the case to conclusion Handling all cases in accordance with the client's requirements by referral to documented procedures at all times Maintaining a proper reserve at all times by regular review Keeping updated on any technical changes relevant to your role. This may include participating in training programmes facilitated by the company Knowledge and Abilities: Experience handling EL (Employers Liability) & PL (Public Liability) claims Experience handling personal injury Experience handling third-party property damage Knowledge of how to value an injury claim Knowledge of reserving philosophies desirable Knowledge of Civil Procedure Rules and the Claims Portal Good communications skills at all levels• Excellent customer service The ability to work as part of a team Take responsibility for your own workload Must be able demonstrate adaptability and flexibility Good planning and organisational skills Strong IT skills Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Mar 19, 2026
Full time
Davies are looking to recruit a dedicated Liability Claims Handler to join our growing Casualty team. The role of the Liability Claims Handler is to efficiently handle EL & PL claims for both personal injury and third-party property damage. While not essential, experience of all 3 UK legal jurisdictions would be beneficial as would experience in other areas of claim's handling.The successful candidate will manage an allocated caseload, completing enquires in relation to policy indemnity, legal liability and quantum, reporting to clients and ensuring that claims are handled proactively in accordance with the handling philosophy of Casualty Claims Solutions and their clients This exciting opportunity will see the successful candidate working as part of a dedicated team providing a first-class proactive claims handling service to major clients. What will your day look like: Liaison with Insurers, Policyholders and Brokers. Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate Obtaining all necessary evidence and relevant documentation Determining appropriate actions for the resolution of the case Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum and tactics Negotiating settlement where appropriate, within agreed authority limits Corresponding with all parties professionally to proactively progress the case to conclusion Handling all cases in accordance with the client's requirements by referral to documented procedures at all times Maintaining a proper reserve at all times by regular review Keeping updated on any technical changes relevant to your role. This may include participating in training programmes facilitated by the company Knowledge and Abilities: Experience handling EL (Employers Liability) & PL (Public Liability) claims Experience handling personal injury Experience handling third-party property damage Knowledge of how to value an injury claim Knowledge of reserving philosophies desirable Knowledge of Civil Procedure Rules and the Claims Portal Good communications skills at all levels• Excellent customer service The ability to work as part of a team Take responsibility for your own workload Must be able demonstrate adaptability and flexibility Good planning and organisational skills Strong IT skills Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated and global businesses. Our team of professionals operate across the UK and Ireland, US, Bermuda and Canada. This team is responsible for handling liability claims on behalf of various public sector clients. Your role will be to provide a quality, proactive, cradle-to-grave claims service on behalf of these clients and in accordance with the insurer's claims handling philosophy. You'll have experience in handling any type of injury claims. Experience of working in an insurance and or legal environment would be expected. What will your day look like: Establish if cover is in place for the claim Record all claims on the digital claims handling system Investigate all liability claims either from the desk or by instructing loss adjusters Make the decision on liability Negotiate settlement of the claim Ensure compliance with all legal timescales and client SLAs Build relationships with external clients and stakeholders Provide referral support to less experienced colleagues Knowledge and Abilities: Experience of policy wording and terms and conditions Knowledge of insurance and the insurance market Knowledge of how to value an injury claim Knowledge of reserving philosophies Knowledge of Civil Procedure Rules and the Claims Portal Good communications skills at all levels Excellent customer service The ability to work as part of a team Take responsibility for your own workload Must be able demonstrate adaptability and flexibility Good planning and organisational skills Strong IT skills Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Mar 19, 2026
Full time
Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated and global businesses. Our team of professionals operate across the UK and Ireland, US, Bermuda and Canada. This team is responsible for handling liability claims on behalf of various public sector clients. Your role will be to provide a quality, proactive, cradle-to-grave claims service on behalf of these clients and in accordance with the insurer's claims handling philosophy. You'll have experience in handling any type of injury claims. Experience of working in an insurance and or legal environment would be expected. What will your day look like: Establish if cover is in place for the claim Record all claims on the digital claims handling system Investigate all liability claims either from the desk or by instructing loss adjusters Make the decision on liability Negotiate settlement of the claim Ensure compliance with all legal timescales and client SLAs Build relationships with external clients and stakeholders Provide referral support to less experienced colleagues Knowledge and Abilities: Experience of policy wording and terms and conditions Knowledge of insurance and the insurance market Knowledge of how to value an injury claim Knowledge of reserving philosophies Knowledge of Civil Procedure Rules and the Claims Portal Good communications skills at all levels Excellent customer service The ability to work as part of a team Take responsibility for your own workload Must be able demonstrate adaptability and flexibility Good planning and organisational skills Strong IT skills Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Exchange Street Claims & Financial Services
Manchester, Lancashire
Our client is looking to recruit a Senior Casualty / Liability Claims Handler within their Liability team in Manchester on a Hybrid basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD272. For all other vacancies, take a look at our website - exchange-street.co.uk
Mar 19, 2026
Full time
Our client is looking to recruit a Senior Casualty / Liability Claims Handler within their Liability team in Manchester on a Hybrid basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD272. For all other vacancies, take a look at our website - exchange-street.co.uk
Our client is looking to recruit a remote/homebased Casualty / Liability Claims Handler attached to their Leeds office. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD270. For all other vacancies, take a look at our website - exchange-street.co.uk
Mar 19, 2026
Full time
Our client is looking to recruit a remote/homebased Casualty / Liability Claims Handler attached to their Leeds office. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD270. For all other vacancies, take a look at our website - exchange-street.co.uk
Exchange Street Claims & Financial Services
Manchester, Lancashire
Our client is looking to recruit a Casualty / Liability Claims Handler within their Liability team in Manchester on a Hybrid basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout.The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD271. For all other vacancies, take a look at our website - exchange-street.co.uk
Mar 19, 2026
Full time
Our client is looking to recruit a Casualty / Liability Claims Handler within their Liability team in Manchester on a Hybrid basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout.The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD271. For all other vacancies, take a look at our website - exchange-street.co.uk
Our client is looking to recruit a remote/homebased Casualty / Liability Claims Handler attached to their Leeds office. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD270. For all other vacancies, take a look at our website - exchange-street.co.uk
Mar 19, 2026
Full time
Our client is looking to recruit a remote/homebased Casualty / Liability Claims Handler attached to their Leeds office. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD270. For all other vacancies, take a look at our website - exchange-street.co.uk
Exchange Street Claims & Financial Services
Manchester, Lancashire
Our client is looking to recruit a remote/homebased Casualty / Liability Claims Handler attached to their Leeds office. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD270. For all other vacancies, take a look at our website - exchange-street.co.uk
Mar 19, 2026
Full time
Our client is looking to recruit a remote/homebased Casualty / Liability Claims Handler attached to their Leeds office. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD270. For all other vacancies, take a look at our website - exchange-street.co.uk
Description The claims handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of £30,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Responsibilities • To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims• Maintain accurate data on relevant case management system• Comply with set client SLA's• Ensure quality service standards and productivity levels are maintained to a high standard• Allocate new claims and set strategies• Carry out supervisory tasks appropriate to level• Assist with training and mentoring team members• Undertake appropriate additional tasks provided by the Team Leader• Attend Client review meetings and assist with client project work where applicable• Build and maintain excellent relationships with Clients Skills, Knowledge and Expertise • Minimum 2 years casualty claims handling experience • Experience dealing with quantum up to £25k• Excellent attention to detail• Strong communication and negotiation skills• Strong organisational skills• Supervisory experience is desirable• Excellent client care and customer service skills• Ability to manage own volume workload via task management• Ability to work as a team and independently Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Mar 19, 2026
Full time
Description The claims handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of £30,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Responsibilities • To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims• Maintain accurate data on relevant case management system• Comply with set client SLA's• Ensure quality service standards and productivity levels are maintained to a high standard• Allocate new claims and set strategies• Carry out supervisory tasks appropriate to level• Assist with training and mentoring team members• Undertake appropriate additional tasks provided by the Team Leader• Attend Client review meetings and assist with client project work where applicable• Build and maintain excellent relationships with Clients Skills, Knowledge and Expertise • Minimum 2 years casualty claims handling experience • Experience dealing with quantum up to £25k• Excellent attention to detail• Strong communication and negotiation skills• Strong organisational skills• Supervisory experience is desirable• Excellent client care and customer service skills• Ability to manage own volume workload via task management• Ability to work as a team and independently Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Davies are looking for a Senior Claims Handler EL/PL, who will be responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer and handle claims from the cradle to the grave. To ensure claims are handled on a proactive basis in accordance with the insurers claims handling philosophy. The case load will include primarily claims in excess of the fast track limit of £25000.00 What will your day look like: To establish if cover is in place for the claim. To record all claims on the digital claims handling system. To investigate all liability claims either from the desk or by instructing loss adjusters. To make the decision on liability. To negotiate settlement of the claim. To ensure compliance with all legal timescales and client SLA's. To build relationships with external clients and stakeholders. Experience of policy wording and terms and conditions. Knowledge of insurance and the insurance market. Knowledge of how to value an injury claim. Knowledge of reserving philosophies. Knowledge of Civil Procedure Rules and the Claims Portal. Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions To authorise payments to defined limits Act as a mentor and coach to junior colleagues Knowledge and Abilities: Good communications skills at all levels. Excellent customer service. The ability to work as part of a team. To take responsibility for your own workload. Must be able demonstrate adaptability and flexibility. Good planning and organisational skills. Good IT skills This role would suit candidates who have experience in handling any type of injury claims and experience of working in an insurance and or legal environment would be expected. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Mar 19, 2026
Full time
Davies are looking for a Senior Claims Handler EL/PL, who will be responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer and handle claims from the cradle to the grave. To ensure claims are handled on a proactive basis in accordance with the insurers claims handling philosophy. The case load will include primarily claims in excess of the fast track limit of £25000.00 What will your day look like: To establish if cover is in place for the claim. To record all claims on the digital claims handling system. To investigate all liability claims either from the desk or by instructing loss adjusters. To make the decision on liability. To negotiate settlement of the claim. To ensure compliance with all legal timescales and client SLA's. To build relationships with external clients and stakeholders. Experience of policy wording and terms and conditions. Knowledge of insurance and the insurance market. Knowledge of how to value an injury claim. Knowledge of reserving philosophies. Knowledge of Civil Procedure Rules and the Claims Portal. Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions To authorise payments to defined limits Act as a mentor and coach to junior colleagues Knowledge and Abilities: Good communications skills at all levels. Excellent customer service. The ability to work as part of a team. To take responsibility for your own workload. Must be able demonstrate adaptability and flexibility. Good planning and organisational skills. Good IT skills This role would suit candidates who have experience in handling any type of injury claims and experience of working in an insurance and or legal environment would be expected. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £10,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Accountabilities To pro-actively manage a caseload of Public Liability and Employers Liability & Property Damage Maintain accurate data on relevant case management system Comply with set client SLA's To attend client review meetings and assist with client project work where applicable Undertake appropriate additional tasks provided by the team leader Ensure quality service standards and productivity levels are maintained to a high standard Report to Team Leader/Claims Unit Service Manager undertaking appropriate additional tasks Allocate new claims as and when required Carry out supervisory tasks appropriate to level and as per management instructions Experience, Skills and Qualifications • 6 months relevant experience • Excellent attention to detail• Negotiation skills• Strong communication skills• Organisational skills• The ability to work as a team and independently• The ability to manage own workload Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Mar 19, 2026
Full time
The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £10,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Accountabilities To pro-actively manage a caseload of Public Liability and Employers Liability & Property Damage Maintain accurate data on relevant case management system Comply with set client SLA's To attend client review meetings and assist with client project work where applicable Undertake appropriate additional tasks provided by the team leader Ensure quality service standards and productivity levels are maintained to a high standard Report to Team Leader/Claims Unit Service Manager undertaking appropriate additional tasks Allocate new claims as and when required Carry out supervisory tasks appropriate to level and as per management instructions Experience, Skills and Qualifications • 6 months relevant experience • Excellent attention to detail• Negotiation skills• Strong communication skills• Organisational skills• The ability to work as a team and independently• The ability to manage own workload Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
The Claims Handler will manage a caseload of EL/PL delegated authority fixed fee cases on behalf of a number of insurance clients, working in conjunction with a Technical Support Lawyer who will be involved in setting strategies and making liability decisions, as well as responsible for their technical development. The role requires a forensic and analytical approach to the issues, together with experience and/or appreciation of the documents and evidence required in these types of cases. The work type likely to feature in the case load are Pre-action disclosure files, Infant Approval Hearings and EL/PL files handled on a Delegated Authority basis. In addition the Assistant File Handler will support File Handlers on tasks within their caseloads. Key Responsibilities Considering and responding to Applications for Pre-action disclosure Handling matters in accordance with client SLA's Instructing Counsel/advocate Reviewing evidence Legal Research Negotiations/ Drafting Payments into Court Dealing with routine correspondence Initial review and setting strategy for the management of the claim Reviewing matters throughout CRU Dealing with disclosure Reviewing evidence (including medical / personnel records) Conducting investigations with Insured's / obtaining witness statements Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses Instructing Counsel / Experts Attending conferences and Trials with Counsel and note taking Dealing with routine correspondence Reviewing quantum Drafting Tomlin Orders and Consent Orders Draft Cost schedules Dealing with general or straightforward queries Telephone chasing activities Filing out Allocation Questionnaires and witness summon Ensuring compliance with the SRA Standards & Regulations. Working Hours: 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office - 1 day a week in office. Skills, Knowledge and Expertise Self-confident with good telephone and communication skills with people at all levels inside and outside the business An ability to organise and prioritise tasks using initiative Calm under pressure with the ability to re-prioritise and delegate effectively when required An ability to maintain attention to detail when dealing with repetitive tasks Good Literacy and IT skills Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met Ability to work effectively within the Keoghs Shared Behaviour framework Contributes actively to an environment in which colleagues work cooperatively with each other. Ability to meet performance targets Positive, confident and enthusiastic Excellent listening, verbal and written communication skills Good client care skills and evidence of working to client guidelines on a delegated basis Ability to prioritise work, keep to deadlines and work under pressure High level of analytical skills Previous personal injury file handling experience Legal Education- ILEX, LPC or equivalent work experience Experience of handling a caseload of EL/PL files would be advantageous. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Mar 19, 2026
Full time
The Claims Handler will manage a caseload of EL/PL delegated authority fixed fee cases on behalf of a number of insurance clients, working in conjunction with a Technical Support Lawyer who will be involved in setting strategies and making liability decisions, as well as responsible for their technical development. The role requires a forensic and analytical approach to the issues, together with experience and/or appreciation of the documents and evidence required in these types of cases. The work type likely to feature in the case load are Pre-action disclosure files, Infant Approval Hearings and EL/PL files handled on a Delegated Authority basis. In addition the Assistant File Handler will support File Handlers on tasks within their caseloads. Key Responsibilities Considering and responding to Applications for Pre-action disclosure Handling matters in accordance with client SLA's Instructing Counsel/advocate Reviewing evidence Legal Research Negotiations/ Drafting Payments into Court Dealing with routine correspondence Initial review and setting strategy for the management of the claim Reviewing matters throughout CRU Dealing with disclosure Reviewing evidence (including medical / personnel records) Conducting investigations with Insured's / obtaining witness statements Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses Instructing Counsel / Experts Attending conferences and Trials with Counsel and note taking Dealing with routine correspondence Reviewing quantum Drafting Tomlin Orders and Consent Orders Draft Cost schedules Dealing with general or straightforward queries Telephone chasing activities Filing out Allocation Questionnaires and witness summon Ensuring compliance with the SRA Standards & Regulations. Working Hours: 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office - 1 day a week in office. Skills, Knowledge and Expertise Self-confident with good telephone and communication skills with people at all levels inside and outside the business An ability to organise and prioritise tasks using initiative Calm under pressure with the ability to re-prioritise and delegate effectively when required An ability to maintain attention to detail when dealing with repetitive tasks Good Literacy and IT skills Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met Ability to work effectively within the Keoghs Shared Behaviour framework Contributes actively to an environment in which colleagues work cooperatively with each other. Ability to meet performance targets Positive, confident and enthusiastic Excellent listening, verbal and written communication skills Good client care skills and evidence of working to client guidelines on a delegated basis Ability to prioritise work, keep to deadlines and work under pressure High level of analytical skills Previous personal injury file handling experience Legal Education- ILEX, LPC or equivalent work experience Experience of handling a caseload of EL/PL files would be advantageous. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
The Claims Handler will manage a caseload of EL/PL delegated authority fixed fee cases on behalf of a number of insurance clients, working in conjunction with a Technical Support Lawyer who will be involved in setting strategies and making liability decisions, as well as responsible for their technical development. The role requires a forensic and analytical approach to the issues, together with experience and/or appreciation of the documents and evidence required in these types of cases. The work type likely to feature in the case load are Pre-action disclosure files, Infant Approval Hearings and EL/PL files handled on a Delegated Authority basis. In addition the Assistant File Handler will support File Handlers on tasks within their caseloads. Key Responsibilities Considering and responding to Applications for Pre-action disclosure Handling matters in accordance with client SLA's Instructing Counsel/advocate Reviewing evidence Legal Research Negotiations/ Drafting Payments into Court Dealing with routine correspondence Initial review and setting strategy for the management of the claim Reviewing matters throughout CRU Dealing with disclosure Reviewing evidence (including medical / personnel records) Conducting investigations with Insured's / obtaining witness statements Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses Instructing Counsel / Experts Attending conferences and Trials with Counsel and note taking Dealing with routine correspondence Reviewing quantum Drafting Tomlin Orders and Consent Orders Draft Cost schedules Dealing with general or straightforward queries Telephone chasing activities Filing out Allocation Questionnaires and witness summon Ensuring compliance with the SRA Standards & Regulations. Working Hours: 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office - 1 day a week in office. Skills, Knowledge and Expertise Self-confident with good telephone and communication skills with people at all levels inside and outside the business An ability to organise and prioritise tasks using initiative Calm under pressure with the ability to re-prioritise and delegate effectively when required An ability to maintain attention to detail when dealing with repetitive tasks Good Literacy and IT skills Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met Ability to work effectively within the Keoghs Shared Behaviour framework Contributes actively to an environment in which colleagues work cooperatively with each other. Ability to meet performance targets Positive, confident and enthusiastic Excellent listening, verbal and written communication skills Good client care skills and evidence of working to client guidelines on a delegated basis Ability to prioritise work, keep to deadlines and work under pressure High level of analytical skills Previous personal injury file handling experience Legal Education- ILEX, LPC or equivalent work experience Experience of handling a caseload of EL/PL files would be advantageous. Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection ( Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Mar 19, 2026
Full time
The Claims Handler will manage a caseload of EL/PL delegated authority fixed fee cases on behalf of a number of insurance clients, working in conjunction with a Technical Support Lawyer who will be involved in setting strategies and making liability decisions, as well as responsible for their technical development. The role requires a forensic and analytical approach to the issues, together with experience and/or appreciation of the documents and evidence required in these types of cases. The work type likely to feature in the case load are Pre-action disclosure files, Infant Approval Hearings and EL/PL files handled on a Delegated Authority basis. In addition the Assistant File Handler will support File Handlers on tasks within their caseloads. Key Responsibilities Considering and responding to Applications for Pre-action disclosure Handling matters in accordance with client SLA's Instructing Counsel/advocate Reviewing evidence Legal Research Negotiations/ Drafting Payments into Court Dealing with routine correspondence Initial review and setting strategy for the management of the claim Reviewing matters throughout CRU Dealing with disclosure Reviewing evidence (including medical / personnel records) Conducting investigations with Insured's / obtaining witness statements Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses Instructing Counsel / Experts Attending conferences and Trials with Counsel and note taking Dealing with routine correspondence Reviewing quantum Drafting Tomlin Orders and Consent Orders Draft Cost schedules Dealing with general or straightforward queries Telephone chasing activities Filing out Allocation Questionnaires and witness summon Ensuring compliance with the SRA Standards & Regulations. Working Hours: 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office - 1 day a week in office. Skills, Knowledge and Expertise Self-confident with good telephone and communication skills with people at all levels inside and outside the business An ability to organise and prioritise tasks using initiative Calm under pressure with the ability to re-prioritise and delegate effectively when required An ability to maintain attention to detail when dealing with repetitive tasks Good Literacy and IT skills Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met Ability to work effectively within the Keoghs Shared Behaviour framework Contributes actively to an environment in which colleagues work cooperatively with each other. Ability to meet performance targets Positive, confident and enthusiastic Excellent listening, verbal and written communication skills Good client care skills and evidence of working to client guidelines on a delegated basis Ability to prioritise work, keep to deadlines and work under pressure High level of analytical skills Previous personal injury file handling experience Legal Education- ILEX, LPC or equivalent work experience Experience of handling a caseload of EL/PL files would be advantageous. Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection ( Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
This role is positioned within our Volume Motor Litigation Unit which deals with motor litigation across MOJ, OICP, Small Claims and Fast Track claims to the value of £25k. The unit is made up of distinct file handler teams managing the different work types previously mentioned. The unit offers clear progression pathways, both technically and operationally allowing candidates to continue their career journey within the business. The role of Fast Track Liability File Handler is within our Fast Track Team managing a caseload of quantum and liability personal injury claims and Fast Track non personal injury cases above £10k. Cases would be managed from the point of service through to resolution. All claims would be handled on behalf of key insurer clients as Defendant. The role would suit an established Small Claims Litigator looking for opportunities to progress their career in to personal injury or personal injury litigators looking to enhance knowledge. Full induction training will be provided along with continued on the job training and supervision as required. Key Accountabilities Independent management of a caseload of Fast Track work, including effective planning and organising of the workload to ensure Court deadlines are met. Delivery of agreed performance targets and quality standards Analysis of the available evidence to create an initial case strategy on quantum. Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs Proofing witnesses, assessing their evidence and drafting statements Drafting of Court document and complying with all Court deadlines. Instructing, briefing and liaising with Counsel. Undertaking court telephone hearings ensuring progress is maximised and all actions are completed to bring cases to settlement Guiding the Defendant through the litigation process where required and set expectations. Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making Delegation of tasks where available and appropriate to other members of the team Dealing with correspondence and telephone calls within strict service level agreements Updating reports upon receipt of evidence as required. Adhering to Client Guidelines Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested Effective management of the CRU and NHS process Ensuring files are kept within ISO 9001 guidelines Experience, Skills and Qualifications Previous experience of handling own caseload of litigated claims (either in a defendant or claimant role) Understanding of case law and litigation practice and process, and Court Practice Rules Ability to plan and prioritise workloads Efficient in a process driven environment Drive to achieve to take development opportunities when they arise with a positive attitude Calm under pressure with the ability to re-prioritise and delegate effectively when required Confident with ability to take initiative to innovate and adapt to changing situations Confidence to seek advice and guidance when dealing with new tasks Excellent listening and verbal communication skills Excellent written communication skills and the ability to compose professional written communications Ability to follow instruction with attention to detail Ability to recognise when sensitivity and tact are required Effectively work within a team Proficient IT skills (Word, Excel and Office) Good standard of education - 5 GCSE's grade C/5 or equivalent including maths and English Preferred Established experience in law through further education or experience. File handling experience within a law practice or Insurer. Good understanding of the high way code and basic road traffic act principles. Experience of Indemnity Principles and CCFAs Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Mar 19, 2026
Full time
This role is positioned within our Volume Motor Litigation Unit which deals with motor litigation across MOJ, OICP, Small Claims and Fast Track claims to the value of £25k. The unit is made up of distinct file handler teams managing the different work types previously mentioned. The unit offers clear progression pathways, both technically and operationally allowing candidates to continue their career journey within the business. The role of Fast Track Liability File Handler is within our Fast Track Team managing a caseload of quantum and liability personal injury claims and Fast Track non personal injury cases above £10k. Cases would be managed from the point of service through to resolution. All claims would be handled on behalf of key insurer clients as Defendant. The role would suit an established Small Claims Litigator looking for opportunities to progress their career in to personal injury or personal injury litigators looking to enhance knowledge. Full induction training will be provided along with continued on the job training and supervision as required. Key Accountabilities Independent management of a caseload of Fast Track work, including effective planning and organising of the workload to ensure Court deadlines are met. Delivery of agreed performance targets and quality standards Analysis of the available evidence to create an initial case strategy on quantum. Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs Proofing witnesses, assessing their evidence and drafting statements Drafting of Court document and complying with all Court deadlines. Instructing, briefing and liaising with Counsel. Undertaking court telephone hearings ensuring progress is maximised and all actions are completed to bring cases to settlement Guiding the Defendant through the litigation process where required and set expectations. Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making Delegation of tasks where available and appropriate to other members of the team Dealing with correspondence and telephone calls within strict service level agreements Updating reports upon receipt of evidence as required. Adhering to Client Guidelines Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested Effective management of the CRU and NHS process Ensuring files are kept within ISO 9001 guidelines Experience, Skills and Qualifications Previous experience of handling own caseload of litigated claims (either in a defendant or claimant role) Understanding of case law and litigation practice and process, and Court Practice Rules Ability to plan and prioritise workloads Efficient in a process driven environment Drive to achieve to take development opportunities when they arise with a positive attitude Calm under pressure with the ability to re-prioritise and delegate effectively when required Confident with ability to take initiative to innovate and adapt to changing situations Confidence to seek advice and guidance when dealing with new tasks Excellent listening and verbal communication skills Excellent written communication skills and the ability to compose professional written communications Ability to follow instruction with attention to detail Ability to recognise when sensitivity and tact are required Effectively work within a team Proficient IT skills (Word, Excel and Office) Good standard of education - 5 GCSE's grade C/5 or equivalent including maths and English Preferred Established experience in law through further education or experience. File handling experience within a law practice or Insurer. Good understanding of the high way code and basic road traffic act principles. Experience of Indemnity Principles and CCFAs Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Hours: Full-Time, 35 hours per week Monday - Friday.Location: Successful candidates will be expected to attend one of the offices at least once per week, in either Glasgow, Stoke or Leeds. Davies is on the lookout for Claims Handlers to enhance our growing Casualty team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first-class proactive claims handling service to major clients. We at Davies hold in high regard the transferable skills and attributes that you can contribute to the position. Key Responsibilities Liaison: Communicate with Disclosure teams for the various MOD services Investigation: Handle allocated claims Evidence Gathering: Obtain all relevant evidence and documentation. Resolution: Determine appropriate actions to resolve each case. Reporting: Prepare detailed reports, advising on legal liability, quantum, and tactics as needed. Negotiation: Negotiate settlements within agreed authority limits. Professional Correspondence: Maintain proactive communication with all parties involved. Adherence to Procedures: Handle cases according to documented procedures and client requirements. Reserve Management: Regularly review and maintain proper reserves. Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company-facilitated training programs. Skills, Knowledge & Expertise Essential: Proficiency in managing Claims from cradle to grave. Understanding of Civil Procedure Rules and the Claims Portal. Commitment to delivering outstanding customer service. Collaborative team player. Management of personal caseload. Demonstrated adaptability and versatility. Desirable: Experience with the investigation of Liability Claims. Experience in managing NIHL (Noise Induced Hearing Loss) Knowledge of how to value injury claims Familiarity with reserving strategies Exceptional communication abilities across various levels. This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application. Values Davies is a community of outstanding people. We welcome different perspectives, support each other's ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts. We are dynamic We are innovative We succeed together We are connected Job Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Mar 19, 2026
Full time
Hours: Full-Time, 35 hours per week Monday - Friday.Location: Successful candidates will be expected to attend one of the offices at least once per week, in either Glasgow, Stoke or Leeds. Davies is on the lookout for Claims Handlers to enhance our growing Casualty team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first-class proactive claims handling service to major clients. We at Davies hold in high regard the transferable skills and attributes that you can contribute to the position. Key Responsibilities Liaison: Communicate with Disclosure teams for the various MOD services Investigation: Handle allocated claims Evidence Gathering: Obtain all relevant evidence and documentation. Resolution: Determine appropriate actions to resolve each case. Reporting: Prepare detailed reports, advising on legal liability, quantum, and tactics as needed. Negotiation: Negotiate settlements within agreed authority limits. Professional Correspondence: Maintain proactive communication with all parties involved. Adherence to Procedures: Handle cases according to documented procedures and client requirements. Reserve Management: Regularly review and maintain proper reserves. Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company-facilitated training programs. Skills, Knowledge & Expertise Essential: Proficiency in managing Claims from cradle to grave. Understanding of Civil Procedure Rules and the Claims Portal. Commitment to delivering outstanding customer service. Collaborative team player. Management of personal caseload. Demonstrated adaptability and versatility. Desirable: Experience with the investigation of Liability Claims. Experience in managing NIHL (Noise Induced Hearing Loss) Knowledge of how to value injury claims Familiarity with reserving strategies Exceptional communication abilities across various levels. This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application. Values Davies is a community of outstanding people. We welcome different perspectives, support each other's ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts. We are dynamic We are innovative We succeed together We are connected Job Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: Exclusive Rewards Platform - Enjoy discounts at over 800 retailers. Generous Holiday Allowance - Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year. Professional Growth - Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications. Our Opportunity: Davies is on the lookout for Claims Handlers to enhance our growing Casualty team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first-class proactive claims handling service to major clients. We at Davies hold in high regard the transferable skills and attributes that you can contribute to the position. What will your day look like: Liaison: Communicate with Disclosure teams for the various MOD services Investigation: Handle allocated claims, Evidence Gathering: Obtain all relevant evidence and documentation. Resolution: Determine appropriate actions to resolve each case. Reporting: Prepare detailed reports, advising on legal liability, quantum, and tactics as needed. Negotiation: Negotiate settlements within agreed authority limits. Professional Correspondence: Maintain proactive communication with all parties involved. Adherence to Procedures: Handle cases according to documented procedures and client requirements. Reserve Management: Regularly review and maintain proper reserves. Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company-facilitated training programs Knowledge and Abilities: Proficiency in managing Claims from cradle to grave. Understanding of Civil Procedure Rules and the Claims Portal. Commitment to delivering outstanding customer service. Collaborative team player. Management of personal caseload. Demonstrated adaptability and versatility. Desirable : Experience with the investigation of Liability Claims. Experience managing NIHL (Noise Induced Hearing Loss). Knowledge of how to value injury claims. Familiarity with reserving strategies. Exceptional communication abilities across various levels. This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Mar 19, 2026
Full time
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: Exclusive Rewards Platform - Enjoy discounts at over 800 retailers. Generous Holiday Allowance - Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year. Professional Growth - Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications. Our Opportunity: Davies is on the lookout for Claims Handlers to enhance our growing Casualty team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first-class proactive claims handling service to major clients. We at Davies hold in high regard the transferable skills and attributes that you can contribute to the position. What will your day look like: Liaison: Communicate with Disclosure teams for the various MOD services Investigation: Handle allocated claims, Evidence Gathering: Obtain all relevant evidence and documentation. Resolution: Determine appropriate actions to resolve each case. Reporting: Prepare detailed reports, advising on legal liability, quantum, and tactics as needed. Negotiation: Negotiate settlements within agreed authority limits. Professional Correspondence: Maintain proactive communication with all parties involved. Adherence to Procedures: Handle cases according to documented procedures and client requirements. Reserve Management: Regularly review and maintain proper reserves. Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company-facilitated training programs Knowledge and Abilities: Proficiency in managing Claims from cradle to grave. Understanding of Civil Procedure Rules and the Claims Portal. Commitment to delivering outstanding customer service. Collaborative team player. Management of personal caseload. Demonstrated adaptability and versatility. Desirable : Experience with the investigation of Liability Claims. Experience managing NIHL (Noise Induced Hearing Loss). Knowledge of how to value injury claims. Familiarity with reserving strategies. Exceptional communication abilities across various levels. This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Hours: 35 hours per week, Monday - Friday Location: Glasgow/Hybrid with attendance in the Glasgow office at least once per week. Our Opportunity: Davies are looking to recruit an experienced Claims Handler to join our growing Casualty team. As our new Claims Handler, you will be part of a dedicated team that is responsible for providing a quality, proactive, 360 claims service on behalf of important clients and in accordance with the insurer's claims handling philosophy. At Davies, we value transferable skills and qualities that focus on what you can bring to the role and you will be provided with full training and support when you start with us. Key Responsibilities Establishing if cover is in place for a claim Use of the digital claims handling system Investigate all liability claims either from the desk or referring to loss adjusters where necessary Making decisions on liability Negotiating settlements Ensure compliance with all legal timescales and client SLAs Build relationships with external clients and stakeholders Provide referral support to less experienced colleagues Skills, Knowledge & Expertise Experience of policy wording and terms and conditions Knowledge of insurance and the insurance market Knowledge of how to value an injury claim Knowledge of reserving philosophies desirable Knowledge of Civil Procedure Rules and the Claims Portal Good communications skills at all levels Excellent customer service The ability to work as part of a team Take responsibility for your own workload Must be able demonstrate adaptability and flexibility Good planning and organisational skills Strong IT skills Job Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Mar 19, 2026
Full time
Hours: 35 hours per week, Monday - Friday Location: Glasgow/Hybrid with attendance in the Glasgow office at least once per week. Our Opportunity: Davies are looking to recruit an experienced Claims Handler to join our growing Casualty team. As our new Claims Handler, you will be part of a dedicated team that is responsible for providing a quality, proactive, 360 claims service on behalf of important clients and in accordance with the insurer's claims handling philosophy. At Davies, we value transferable skills and qualities that focus on what you can bring to the role and you will be provided with full training and support when you start with us. Key Responsibilities Establishing if cover is in place for a claim Use of the digital claims handling system Investigate all liability claims either from the desk or referring to loss adjusters where necessary Making decisions on liability Negotiating settlements Ensure compliance with all legal timescales and client SLAs Build relationships with external clients and stakeholders Provide referral support to less experienced colleagues Skills, Knowledge & Expertise Experience of policy wording and terms and conditions Knowledge of insurance and the insurance market Knowledge of how to value an injury claim Knowledge of reserving philosophies desirable Knowledge of Civil Procedure Rules and the Claims Portal Good communications skills at all levels Excellent customer service The ability to work as part of a team Take responsibility for your own workload Must be able demonstrate adaptability and flexibility Good planning and organisational skills Strong IT skills Job Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Working in our Non Delegated Authority (NDA) motor unit, the role of 'file handler' is to handle a caseload of small claims track litigated motor instructions on behalf of key insurer clients, from issue of proceedings through to Trial. It will be necessary for the candidate to be able to demonstrate an ability to impress the client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary. Whilst not essential, it would be preferable for candidates to have experience of handling indemnity disputed cases and counterclaims. This is an excellent opportunity for someone with RTA experience looking to begin in litigation and file handling. There will be development opportunities to move into fast track litigation and beyond. Key Responsibilities Reviewing files, noting and abiding by Client Guidelines Knowledge of litigation, the CPR Rules and Court procedures Formulating initial and ongoing Strategy, efficiently and effectively, having in mind the appropriate fee structure Draft reports confirming Strategy and agreeing the most suitable approach with the client Draft legal documents and comply with Court orders/deadlines Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate Undertaking negotiations with Third Party Solicitors Liaising with Insured and Insurers and Brokers where necessary Ensuring 'actions' are carried out as per Action Lists in Case Management System Undertaking Court Hearings Ensuring relevant tasks are delegated to the paralegals Accurately processing bills in accordance with Client Guidelines Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulation Adhere to the Keoghs Values This is a full time permanent role working 35 hours per week Monday to Friday. We operate a hybrid working model and you'll be asked to attend the office one day per week, remainder working from home. Skills, Knowledge & Expertise Sound and practical experience of handling Small Claims Track RTA litigated files is essential, with evidence of managing own case load and reporting skills Drafting of legal documents, including defences, applications, witness statements, Part 18 Questions Liaising with and drafting instructions to Counsel Experience of managing fixed fees whilst delivering quality Good telephone negotiation skills Excellent listening and verbal communication skills Good IT skills including Word, Outlook, and experience of a Case Management System, and preference for working paperless but not essential Ability to: Work as part of a Team Use own initiative Plan and prioritise workloads, and effectively use delegation Remain clam under pressure Recognise when sensitivity and tact are required Identify key facts/issues and make early investigations and decisions to bring a case to a conclusion Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Mar 19, 2026
Full time
Working in our Non Delegated Authority (NDA) motor unit, the role of 'file handler' is to handle a caseload of small claims track litigated motor instructions on behalf of key insurer clients, from issue of proceedings through to Trial. It will be necessary for the candidate to be able to demonstrate an ability to impress the client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary. Whilst not essential, it would be preferable for candidates to have experience of handling indemnity disputed cases and counterclaims. This is an excellent opportunity for someone with RTA experience looking to begin in litigation and file handling. There will be development opportunities to move into fast track litigation and beyond. Key Responsibilities Reviewing files, noting and abiding by Client Guidelines Knowledge of litigation, the CPR Rules and Court procedures Formulating initial and ongoing Strategy, efficiently and effectively, having in mind the appropriate fee structure Draft reports confirming Strategy and agreeing the most suitable approach with the client Draft legal documents and comply with Court orders/deadlines Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate Undertaking negotiations with Third Party Solicitors Liaising with Insured and Insurers and Brokers where necessary Ensuring 'actions' are carried out as per Action Lists in Case Management System Undertaking Court Hearings Ensuring relevant tasks are delegated to the paralegals Accurately processing bills in accordance with Client Guidelines Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulation Adhere to the Keoghs Values This is a full time permanent role working 35 hours per week Monday to Friday. We operate a hybrid working model and you'll be asked to attend the office one day per week, remainder working from home. Skills, Knowledge & Expertise Sound and practical experience of handling Small Claims Track RTA litigated files is essential, with evidence of managing own case load and reporting skills Drafting of legal documents, including defences, applications, witness statements, Part 18 Questions Liaising with and drafting instructions to Counsel Experience of managing fixed fees whilst delivering quality Good telephone negotiation skills Excellent listening and verbal communication skills Good IT skills including Word, Outlook, and experience of a Case Management System, and preference for working paperless but not essential Ability to: Work as part of a Team Use own initiative Plan and prioritise workloads, and effectively use delegation Remain clam under pressure Recognise when sensitivity and tact are required Identify key facts/issues and make early investigations and decisions to bring a case to a conclusion Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
