Do you have experience working as a Housing Benefit Assessor? Have you had experience council tax reduction claims? The Benefit Assessment Officer must have recent experience working within a Local Authority assessing these claims. The manager is keen to support the successful candidate in progression within the council. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Benefits Assessment Officer will be supported by the manager throughout as they understand the pressures of the role. The Officer will provide sound Housing Benefit and Housing advice to vulnerable tenants. Duties Includes : Recent experience assessing all types of Housing benefit claims such as new claim, renewal, change of circumstances and Universal Credit. Preferred recent experience working within a Local Authority. Strong knowledge on Housing Benefit entitlements and Housing advice. Up to date knowledge of Housing Benefit legislation and the ability to apply this accurately on a case-by-case basis. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management are willing to help all case managers be the best they can possibly be, along with a strong hourly rate.
Jul 24, 2025
Contractor
Do you have experience working as a Housing Benefit Assessor? Have you had experience council tax reduction claims? The Benefit Assessment Officer must have recent experience working within a Local Authority assessing these claims. The manager is keen to support the successful candidate in progression within the council. The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Benefits Assessment Officer will be supported by the manager throughout as they understand the pressures of the role. The Officer will provide sound Housing Benefit and Housing advice to vulnerable tenants. Duties Includes : Recent experience assessing all types of Housing benefit claims such as new claim, renewal, change of circumstances and Universal Credit. Preferred recent experience working within a Local Authority. Strong knowledge on Housing Benefit entitlements and Housing advice. Up to date knowledge of Housing Benefit legislation and the ability to apply this accurately on a case-by-case basis. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management are willing to help all case managers be the best they can possibly be, along with a strong hourly rate.
Bodyshop Manager 50,000 - 60,000 Whitland Permanent position, Monday to Friday, Car allowance Access a portion of your earnings in advance every month Leading name in the industry Successful and high performing team BSI approved site Please contact Rochelle on (phone number removed) for more information Bodyshop Manager We currently have an opportunity for an experienced Bodyshop Manager /General manager who possesses the experience and knowledge of working in the accident repair market, to join a growing repair group, overseeing the daily operations of a very successful repair site. Our client is an expert within the accident repair market and due to exponential growth, they are looking to recruit an experienced Automotive Bodyshop manager, who is experienced in managing an efficient, BSI approved site. A strong bodyshop / accident repair background is essential The Role: Bodyshop Manager Your role will be varied and all-encompassing with the below duties. For a full job specification please contact Clear Automotive. As a Bodyshop Manager you will Manage the on-site team of experts - Paint Sprayers, Panel Beaters, MET Technicians, Estimator and all administrative staff (Technicians) Your key responsibilities will include entire site management, which includes Health and Safety, Performance Management, Financials and Customer Service and setting targets Ideally familiar with the Autoflow BMS and Audatex estimating system Leading by example and promoting a positive work ethic You will be responsible for recruitment and delivering against key performance indicators with the help your senior management team. Ensuring Key to Key and CSI targets are met or exceeded You will provide strong leadership to direct reports and all site employees, to drive performance and achieve or exceed all financial and operational targets. Understand the business needs, the accounts, reports and KPI's Effectively manage site resources and costs in order to optimise capability and profitability Monitor individual productive performance to minimise non-productive time. Establish, maintain and promote good working relations with key personnel Hold daily production meetings to ensure work completion targets with team leaders, parts and reception staff. Actively and efficiently manage work provider and supplier relationships Dealing with any customer issues What we are looking for: Bodyshop Manager A vast knowledge and experience of the repair process and claims process A natural leader and someone who possesses excellent people management skills A high level of business acumen Results driven Previous experience of site management within the Accident repair industry IND123 If you would like to discuss the General Bodyshop manager position in more detail, then please call Rochelle at Clear Automotive on (phone number removed) for a confidential chat. We are also looking for candidates with the following skill sets: Panel Beater, Panel Technician, Bodyshop MET, Bodyshop Mechanic, Vehicle Painter, Vehicle Paint Sprayer, Vehicle Prepper, Paint Prepper, Bodyshop Technicians, Accident repair, Vehicle body repair, coach builder, VDA, Vehicle Damage Assessor, Bodyshop Estimator, Production Manager, Vehicle Technician, Workshop Controller, Bodyshop Controller, SMART Repairer and Bodyshop Manager, Regional and General Manager, Service Advisor, Service Manager, Parts Advisor, Parts Manager and more.
Jul 23, 2025
Full time
Bodyshop Manager 50,000 - 60,000 Whitland Permanent position, Monday to Friday, Car allowance Access a portion of your earnings in advance every month Leading name in the industry Successful and high performing team BSI approved site Please contact Rochelle on (phone number removed) for more information Bodyshop Manager We currently have an opportunity for an experienced Bodyshop Manager /General manager who possesses the experience and knowledge of working in the accident repair market, to join a growing repair group, overseeing the daily operations of a very successful repair site. Our client is an expert within the accident repair market and due to exponential growth, they are looking to recruit an experienced Automotive Bodyshop manager, who is experienced in managing an efficient, BSI approved site. A strong bodyshop / accident repair background is essential The Role: Bodyshop Manager Your role will be varied and all-encompassing with the below duties. For a full job specification please contact Clear Automotive. As a Bodyshop Manager you will Manage the on-site team of experts - Paint Sprayers, Panel Beaters, MET Technicians, Estimator and all administrative staff (Technicians) Your key responsibilities will include entire site management, which includes Health and Safety, Performance Management, Financials and Customer Service and setting targets Ideally familiar with the Autoflow BMS and Audatex estimating system Leading by example and promoting a positive work ethic You will be responsible for recruitment and delivering against key performance indicators with the help your senior management team. Ensuring Key to Key and CSI targets are met or exceeded You will provide strong leadership to direct reports and all site employees, to drive performance and achieve or exceed all financial and operational targets. Understand the business needs, the accounts, reports and KPI's Effectively manage site resources and costs in order to optimise capability and profitability Monitor individual productive performance to minimise non-productive time. Establish, maintain and promote good working relations with key personnel Hold daily production meetings to ensure work completion targets with team leaders, parts and reception staff. Actively and efficiently manage work provider and supplier relationships Dealing with any customer issues What we are looking for: Bodyshop Manager A vast knowledge and experience of the repair process and claims process A natural leader and someone who possesses excellent people management skills A high level of business acumen Results driven Previous experience of site management within the Accident repair industry IND123 If you would like to discuss the General Bodyshop manager position in more detail, then please call Rochelle at Clear Automotive on (phone number removed) for a confidential chat. We are also looking for candidates with the following skill sets: Panel Beater, Panel Technician, Bodyshop MET, Bodyshop Mechanic, Vehicle Painter, Vehicle Paint Sprayer, Vehicle Prepper, Paint Prepper, Bodyshop Technicians, Accident repair, Vehicle body repair, coach builder, VDA, Vehicle Damage Assessor, Bodyshop Estimator, Production Manager, Vehicle Technician, Workshop Controller, Bodyshop Controller, SMART Repairer and Bodyshop Manager, Regional and General Manager, Service Advisor, Service Manager, Parts Advisor, Parts Manager and more.
Vertical Recruitment is working in partnership with a global engineering and technical consultancy to appoint a Quantity Surveyor and Intermediate Quantity Surveyor to join their UK-based Project Services team. This is a fantastic opportunity to work with a world-renowned consultancy, known for delivering high-impact advisory services to blue-chip clients across the infrastructure and engineering sectors. Operating from over 110 offices worldwide, the company has a legacy that dates back to 1983. While their roots are in forensic engineering, they have evolved into a forward-thinking consultancy offering expert guidance across construction, maintenance, operations, and sustainability of the built environment. The Role: The successful candidate will join a specialist commercial and contract advisory team supporting clients and principal contractors on complex infrastructure and engineering programmes throughout the UK. This is a hybrid role - typically three days on-site or at client offices and two days working from home. The consultancy provides commercial support from early procurement stages through to post-contract financial compliance and contract management. Key Responsibilities: Prepare tender and contract documentation Undertake cost analysis and feasibility assessments Support procurement strategies and tender return evaluations Provide guidance on contract forms (e.g., NEC3/4) and risk/value management Advise clients on contractual claims and financial compliance Produce detailed commercial reports and valuations Support stakeholder engagement across multidisciplinary project teams Ideal Candidate Profile: Degree-qualified in Quantity Surveying or a related discipline Minimum 3 years' experience for Intermediate QS roles and 5 years for QS level Background in infrastructure, nuclear, oil & gas, or major engineering projects Proven experience administering NEC contracts (NEC3 or NEC4 preferred) Strong communication and stakeholder management skills Experience with contract management platforms such as CEMAR (desirable) Working toward RICS chartership is advantageous What s on Offer Competitive base salary with annual review potential Car allowance Generous employer pension scheme Private healthcare and life insurance Maternity/paternity benefits and childcare salary sacrifice scheme 25 days annual leave plus bank holidays Laptop and mobile phone provided Full support for RICS APC via a structured in-house programme with trained assessors and counsellors Director-led structure ensuring ongoing mentorship and senior support This is a unique opportunity to join a global leader in technical consultancy and take on a hands-on role delivering strategic commercial support on some of the UK s most complex infrastructure projects. If you re seeking long-term progression, variety, and structured professional development - get in touch today.
Jul 22, 2025
Full time
Vertical Recruitment is working in partnership with a global engineering and technical consultancy to appoint a Quantity Surveyor and Intermediate Quantity Surveyor to join their UK-based Project Services team. This is a fantastic opportunity to work with a world-renowned consultancy, known for delivering high-impact advisory services to blue-chip clients across the infrastructure and engineering sectors. Operating from over 110 offices worldwide, the company has a legacy that dates back to 1983. While their roots are in forensic engineering, they have evolved into a forward-thinking consultancy offering expert guidance across construction, maintenance, operations, and sustainability of the built environment. The Role: The successful candidate will join a specialist commercial and contract advisory team supporting clients and principal contractors on complex infrastructure and engineering programmes throughout the UK. This is a hybrid role - typically three days on-site or at client offices and two days working from home. The consultancy provides commercial support from early procurement stages through to post-contract financial compliance and contract management. Key Responsibilities: Prepare tender and contract documentation Undertake cost analysis and feasibility assessments Support procurement strategies and tender return evaluations Provide guidance on contract forms (e.g., NEC3/4) and risk/value management Advise clients on contractual claims and financial compliance Produce detailed commercial reports and valuations Support stakeholder engagement across multidisciplinary project teams Ideal Candidate Profile: Degree-qualified in Quantity Surveying or a related discipline Minimum 3 years' experience for Intermediate QS roles and 5 years for QS level Background in infrastructure, nuclear, oil & gas, or major engineering projects Proven experience administering NEC contracts (NEC3 or NEC4 preferred) Strong communication and stakeholder management skills Experience with contract management platforms such as CEMAR (desirable) Working toward RICS chartership is advantageous What s on Offer Competitive base salary with annual review potential Car allowance Generous employer pension scheme Private healthcare and life insurance Maternity/paternity benefits and childcare salary sacrifice scheme 25 days annual leave plus bank holidays Laptop and mobile phone provided Full support for RICS APC via a structured in-house programme with trained assessors and counsellors Director-led structure ensuring ongoing mentorship and senior support This is a unique opportunity to join a global leader in technical consultancy and take on a hands-on role delivering strategic commercial support on some of the UK s most complex infrastructure projects. If you re seeking long-term progression, variety, and structured professional development - get in touch today.
Benefit Assessor Location: The Portal, CH65 0BE Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 18.00 per hour Job Ref: (phone number removed) Responsibilities The successful candidate will be responsible for assessing and processing housing and planning benefit claims. This role requires a detailed understanding of relevant legislation and policies to ensure accurate and timely benefit assessments. Responsibilities include: Reviewing and verifying documentation submitted by applicants to determine eligibility for benefits. Calculating benefit entitlements in accordance with current regulations and guidelines. Communicating with applicants to gather additional information or clarify discrepancies in their applications. Maintaining accurate records of all assessments and decisions made. Collaborating with other departments and external agencies as needed to support the assessment process. Providing guidance and support to applicants in understanding their benefit entitlements and the application process. Person Specification The ideal candidate will possess the following skills and attributes: Strong analytical and problem-solving skills with attention to detail. Excellent communication skills, both written and verbal, to effectively interact with applicants and colleagues. Ability to work independently and manage a high-volume workload efficiently. Proficient in using relevant IT systems and software for data entry and record-keeping. Understanding of relevant housing and planning benefit legislation and policies. Previous experience in a similar role or environment is desirable. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Jul 22, 2025
Contractor
Benefit Assessor Location: The Portal, CH65 0BE Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 18.00 per hour Job Ref: (phone number removed) Responsibilities The successful candidate will be responsible for assessing and processing housing and planning benefit claims. This role requires a detailed understanding of relevant legislation and policies to ensure accurate and timely benefit assessments. Responsibilities include: Reviewing and verifying documentation submitted by applicants to determine eligibility for benefits. Calculating benefit entitlements in accordance with current regulations and guidelines. Communicating with applicants to gather additional information or clarify discrepancies in their applications. Maintaining accurate records of all assessments and decisions made. Collaborating with other departments and external agencies as needed to support the assessment process. Providing guidance and support to applicants in understanding their benefit entitlements and the application process. Person Specification The ideal candidate will possess the following skills and attributes: Strong analytical and problem-solving skills with attention to detail. Excellent communication skills, both written and verbal, to effectively interact with applicants and colleagues. Ability to work independently and manage a high-volume workload efficiently. Proficient in using relevant IT systems and software for data entry and record-keeping. Understanding of relevant housing and planning benefit legislation and policies. Previous experience in a similar role or environment is desirable. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Job Title: Small Works Manager Location: Peterborough Salary: 37,500 - 50,000 per annum plus bonus Job type: Full Time, Permanent About us: Westone Housing Ltd are a building and property conversion and repair company based in Peterborough. Using our own employed trades and approved contractors Westone carries out property reinstatement and rebuild services in the insurance industry plus conversions and improvements in both residential and commercial property markets. About the Role: We have an opportunity for an experienced and capable Project Manager to join our growing business. Your place of work will be the Westone Housing Headquarters but you will be required to attend sites within its operating territory. The primary role of the Project Manager is to ensure the ongoing projects are run efficiently and profitably. Working within our Insurance Projects Department the Project Manager will be responsible for overseeing varying sized Commercial, Residential and Industrial projects of a construction or refurbishment nature on a daily basis. You will need to ensure contractual conditions are being followed, the most critical, being that all work is completed to a high standard in a safe working environment within the programme and to the total satisfaction of the client. Customer and Client focus being key to success. Key Responsibilities and Duties: Project management of a project from inception to completion Recruiting new tradesmen to help facilitate your pipeline of project Help define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders Support the development of full-scale project plans and associated communications documents Ensuring project compliance to CDM Regs Monitoring performance to meet KPI's Liaise with project stakeholders on an ongoing basis Complete site surveys & designing plans to meet recommendations Estimating Draft and submit budget proposals and recommend subsequent budget changes where necessary Raise & submit change orders for projects to clients Complete client facing meetings, presenting performance data About you: Qualifications and Skills: Experience of contract/project management and building/quantity surveying Possess good leadership ability and work well as part of a team Self-motivated, proactive with positive can-do attitude. Highly organised and excellent communicator. Someone who takes any problems or issues and deals with them promptly and without hesitation Good understanding of I.T systems, online databases and image management Full Driving license Benefits: Competitive Salary 20 days holiday per year plus bank holidays Performance Bonus - Profit related Company pension scheme Cycle to work scheme Benefits Hub discounts on retailers, days out, restaurants, holidays and more Funded qualifications Please click on the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Project Estimator, Construction Project Manager, Surveying, Material Purchasing, Estimator, Project Coordinator, Construction Estimator, Supplier Procurement, Small Works Manager, Building Contract Manager, Building Surveying, Small Works Coordinator, Insurance Claims, Claims Technician, Claims Handler, Property Insurance, Insurance Assessor, may also be considered for this role.
Jul 16, 2025
Full time
Job Title: Small Works Manager Location: Peterborough Salary: 37,500 - 50,000 per annum plus bonus Job type: Full Time, Permanent About us: Westone Housing Ltd are a building and property conversion and repair company based in Peterborough. Using our own employed trades and approved contractors Westone carries out property reinstatement and rebuild services in the insurance industry plus conversions and improvements in both residential and commercial property markets. About the Role: We have an opportunity for an experienced and capable Project Manager to join our growing business. Your place of work will be the Westone Housing Headquarters but you will be required to attend sites within its operating territory. The primary role of the Project Manager is to ensure the ongoing projects are run efficiently and profitably. Working within our Insurance Projects Department the Project Manager will be responsible for overseeing varying sized Commercial, Residential and Industrial projects of a construction or refurbishment nature on a daily basis. You will need to ensure contractual conditions are being followed, the most critical, being that all work is completed to a high standard in a safe working environment within the programme and to the total satisfaction of the client. Customer and Client focus being key to success. Key Responsibilities and Duties: Project management of a project from inception to completion Recruiting new tradesmen to help facilitate your pipeline of project Help define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders Support the development of full-scale project plans and associated communications documents Ensuring project compliance to CDM Regs Monitoring performance to meet KPI's Liaise with project stakeholders on an ongoing basis Complete site surveys & designing plans to meet recommendations Estimating Draft and submit budget proposals and recommend subsequent budget changes where necessary Raise & submit change orders for projects to clients Complete client facing meetings, presenting performance data About you: Qualifications and Skills: Experience of contract/project management and building/quantity surveying Possess good leadership ability and work well as part of a team Self-motivated, proactive with positive can-do attitude. Highly organised and excellent communicator. Someone who takes any problems or issues and deals with them promptly and without hesitation Good understanding of I.T systems, online databases and image management Full Driving license Benefits: Competitive Salary 20 days holiday per year plus bank holidays Performance Bonus - Profit related Company pension scheme Cycle to work scheme Benefits Hub discounts on retailers, days out, restaurants, holidays and more Funded qualifications Please click on the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Project Estimator, Construction Project Manager, Surveying, Material Purchasing, Estimator, Project Coordinator, Construction Estimator, Supplier Procurement, Small Works Manager, Building Contract Manager, Building Surveying, Small Works Coordinator, Insurance Claims, Claims Technician, Claims Handler, Property Insurance, Insurance Assessor, may also be considered for this role.
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Jul 15, 2025
Full time
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Jul 14, 2025
Full time
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Jul 14, 2025
Full time
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Oadby and Wigston Borough Council
Oadby, Leicestershire
We are looking for an experienced and enthusiastic individual to join our Benefits team. We are based in the beautiful Brocks Hill country park in Oadby, and this part of Leicestershire is a great place to live, work and visit. Our council is a great organisation to work for, we offer a competitive salary and fantastic benefits including great holiday, flexitime and the generous local government pension scheme. You can find more information about our benefits here Agile working allows employees to work flexibly to balance their home and work needs with a minimum of one day in the office per week. We are supportive of flexible working arrangements where possible and encourage you to discuss this with us during the selection process. The Benefits Team are responsible for delivering all aspects of our Housing Benefit, Council Tax Support and Discretionary Payments Service. The Benefits Assessor will work as part of a small team, being a key contact for technical queries and make decisions on entitlements to Housing Benefit, Council Tax Support and Discretionary Payments. If you have recent experience of working as a Benefits Assessor and experience of using MRI Revenue & Benefits Systems to process claims for housing benefit and council tax support, are performance driven to process claims promptly, are able to organise and prioritise workloads and have used an electronic document management system to assess claims, we would love to hear from you. You can find out more by viewing the job description and person specification. A DBS check is required for this post. At Oadby and Wigston Borough Council, we are proud of our diversity and recognise the value this brings. We are fair and inclusive and welcome applications from people with different backgrounds. We guarantee an interview with anyone who either has a disability or is a reservist/veteran and meets the criteria for this role if you apply under our guaranteed interview scheme. Please contact Julie Nicolas, Benefits and Subsidy Team Leader on or for further information. There may be occasions where we close the advert before the closing date, so we encourage you to apply as soon as possible. If you have not heard from us within 14 days of the closing date, please assume your application has not been successful on this occasion. Feedback will not be provided at this stage of the recruitment process. Enter your house number and your street name or postcode for more localised information
Jul 13, 2025
Full time
We are looking for an experienced and enthusiastic individual to join our Benefits team. We are based in the beautiful Brocks Hill country park in Oadby, and this part of Leicestershire is a great place to live, work and visit. Our council is a great organisation to work for, we offer a competitive salary and fantastic benefits including great holiday, flexitime and the generous local government pension scheme. You can find more information about our benefits here Agile working allows employees to work flexibly to balance their home and work needs with a minimum of one day in the office per week. We are supportive of flexible working arrangements where possible and encourage you to discuss this with us during the selection process. The Benefits Team are responsible for delivering all aspects of our Housing Benefit, Council Tax Support and Discretionary Payments Service. The Benefits Assessor will work as part of a small team, being a key contact for technical queries and make decisions on entitlements to Housing Benefit, Council Tax Support and Discretionary Payments. If you have recent experience of working as a Benefits Assessor and experience of using MRI Revenue & Benefits Systems to process claims for housing benefit and council tax support, are performance driven to process claims promptly, are able to organise and prioritise workloads and have used an electronic document management system to assess claims, we would love to hear from you. You can find out more by viewing the job description and person specification. A DBS check is required for this post. At Oadby and Wigston Borough Council, we are proud of our diversity and recognise the value this brings. We are fair and inclusive and welcome applications from people with different backgrounds. We guarantee an interview with anyone who either has a disability or is a reservist/veteran and meets the criteria for this role if you apply under our guaranteed interview scheme. Please contact Julie Nicolas, Benefits and Subsidy Team Leader on or for further information. There may be occasions where we close the advert before the closing date, so we encourage you to apply as soon as possible. If you have not heard from us within 14 days of the closing date, please assume your application has not been successful on this occasion. Feedback will not be provided at this stage of the recruitment process. Enter your house number and your street name or postcode for more localised information
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Jul 12, 2025
Full time
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Jul 12, 2025
Full time
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Jul 12, 2025
Full time
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Jul 12, 2025
Full time
Functional Assessor Location: Hybrid/ Home based, GB Contract Type: Full Time Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities. What is a Functional Assessor? A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP). What is HAAS? HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA). What will I be doing? As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports. You'll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims. What do I need? One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN Excellent observational and communication skills Good overall IT skills with the ability to work quickly and produce reports in a timely manner Why chose Serco? You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is: A place you can make an impact: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of. A place you can count on: Industry-leading training from Day 1, 'internal-only' career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals. A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback, so we can continue to provide a supportive and welcoming place to work for everyone. We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience. What are the perks? Starting salary range from £37,500 - £45,500 depending on location and specialty £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months Work-life balance: Serco offers 9am - 5pm contracts with no nights, weekends of shifts required. We offer full and part time contracts Up to 10% quality and performance bonus once you're a Approved Functional Assessor Opportunities for hybrid or remote working 25 days annual leave, plus bank holiday and the option to purchase up to five additional days Brilliant internal progression opportunities Up to 6% contributory pension scheme Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Serco ShareSave scheme Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres A paid volunteering day each year Is Serco new to this sector? Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors. Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We're committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That's why we're keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too. Realities of the role At Serco, it's important to us that we're honest and transparent with all current and future employees. Although many people love working in this sector, it isn't for everyone. This role may not be for you if You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles. You don't want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor. During the training, you will still be on your learning curve, so we audit every report to ensure they meet the specified standard and claimants receive the best possible service. This position is well-suited to those who are happy to receive constructive feedback and are keen to keep learning. You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too. This is a skill that can be learned, however if you're not used to - or dislike - writing detailed reports, this role may not be the best fit for you. Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you're happy and competent in your role. What's more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so - if you'd like know more - they are happy to share their personal insights, too. Recruitment process This is a brand new, five-year contract. We have opportunities available now, or if you're interested in joining us in the future, you can register your interest here or reach out to our recruitment team: About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required) . click apply for full job details
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Jul 09, 2025
Full time
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Jul 09, 2025
Full time
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Jul 09, 2025
Full time
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Jul 09, 2025
Full time
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Jul 09, 2025
Full time
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Jul 09, 2025
Full time
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
Jul 09, 2025
Full time
Claims Assessor Salary: Circa £38000 Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we'd love to hear from you. A bit about the job You'll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you'll guide customers through their claims journey with care and clarity. You'll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You'll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference-by supporting people when they need it most. Skills and experience we're looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claims decisions independently. Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases. A keen eye for detail and the ability to make sound decisions. What you'll get for this role Starting salary circa £38,000 (depending on location, skills, and experience) Bonus opportunity - up to 8% of annual salary Generous pension - Aviva contributes up to 14% 29 days holiday plus bank holidays (with the option to buy/sell 5 days) Up to 40% discount on Aviva products and other retailer discounts Up to £1,200 of free Aviva shares per year Supportive policies including parental and carer's leave Flexible benefits including cycle to work and sustainability options 3 paid volunteering days to support your community Wellbeing support and tools to help you thrive Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on
