Who we are and why we are needed The Fore is creating a society that solves its own problems. Each year we provide funding and skills to the best grassroots charities and social enterprises in the UK and we are growing. Across the UK, talented people within communities are building practical solutions to our most complex challenges from poverty and mental health to education, exclusion and sustainability. However, the vast majority of these solutions do not achieve their potential to drive wider change across society because of failures in how the funding system works. The Fore is the UK s only venture philanthropy fund that has cracked the code in how to identify and distribute funding to turbocharge grassroots innovation and catalyse change. Since 2017, The Fore has been backing the best small charities and social enterprises with astonishing results. So far over 50% of local organisations supported eight years ago have gone on to influence policy, shape national conversations and change lives at scale. Currently The Fore is funding around 50 of the best charities per year and supporting hundreds of others with skills. However, as an organisation we need to do more. We are looking to scale our impact through two routes. Firstly, by increasing our work backing the best charities and convening and educating donors, and secondly by leading change in the broader funding system. The role In the next phase of The Fore s development, it is a priority for the CEO to be able to concentrate on building the external profile and influence of The Fore s work. Therefore, the Chief Operating Officer (COO) will play a central role in leadership as the organisation develops. The role translates strategy into delivery, providing oversight across grant making, partnerships, people, and governance, and ensuring the organisation can deliver on its ambitions while managing risk and capacity. We re a small, agile charity so you ll work across both high-level direction and day-to-day organisational delivery. In the next eighteen months, the COO will have responsibility for designing and delivering on a number of key strategic priorities, such as: ensuring the continued excellence of the grant and skills support we provide to the charities and social enterprises we back building out and refining existing activities and processes to ensure exceptional relationship management for our growing number of corporate and private philanthropic partners working with the CEO to develop the Partnerships Team to set it up for scaling and to meet the needs of new partnership models incorporating the use of AI into our systems and processes to streamline operations wherever possible while safeguarding the personalised experience we pride ourselves on offering all our partners. Key responsibilities Grant making and programme delivery Provides strategic oversight of the grant-making model, ensuring alignment with The Fore s overall mission and priorities Acts as a senior advisor and escalation point for the Programme Team on complex decisions and delivery challenges Ensures that operational delivery reflects agreed strategy, including any shifts in focus, criteria, or approach Partnerships and income Provides strategic oversight of funder relationships and income streams, ensuring alignment with organisational priorities and capacity Supports colleagues to shape high-quality proposals, renewals, and reporting Ensures the organisation delivers on all funding commitments, maintaining credibility and trust with funders Ensures that The Fore s external messaging and positioning are clear, compelling and aligned with partner priorities Acts as a senior escalation point for complex funder relationships or delivery challenges Supports the ongoing development of The Fore s Pro Bono (skilled volunteering) offer, ensuring it delivers meaningful value to charities while remaining a compelling and well-structured proposition for corporate partners Leads the commercialisation and rollout of the Fore Index (a tool that allows organisations to put a £ value on their impact), securing partners and funding to support its expansion beyond The Fore s portfolio Impact, data and systems Holds responsibility for the organisation s impact framework, ensuring it is credible, proportionate, and aligned with strategic priorities Ensures data and insight are used effectively to inform decision-making, reporting, and external positioning Ensures that insight and impact are translated into clear, compelling external communications to support The Fore s positioning and influence People and internal operations Holds responsibility for the effective functioning and integration of programme delivery and partnerships activity, ensuring teams are well supported and operating efficiently Leads and manages core operational staff, including the Head of Programmes and Impact, Partnerships and Programme Managers, and Partnerships and Programme Officers Manages performance, wellbeing, and retention, fostering a high-performing and sustainable team culture Works closely with the CEO and trustees to support the development and delivery of strategic initiatives, ensuring these are operationally viable and effectively implemented Holds oversight responsibility for The Fore s physical office space and equipment, managing lease and facilities contracts Oversees IT and systems, managing contracts for IT support, Salesforce, and other platforms Governance, compliance, risk and finance Oversees the organisation s financial management, risk management, and operational governance, ensuring robust and proportionate processes are in place Working with the external finance team, provides oversight of budgeting and financial performance, ensuring alignment between income, grant commitments, and operational capacity Contributes to the development of board and committee papers, leading on operational, financial, and risk-related content to ensure clear reporting Ensures appropriate compliance and governance frameworks are in place across grants, partnerships, and operations (including charity insurance, policies, health and safety, safeguarding, GDPR and cyber security) Experience and attributes Minimum 5 years experience in a senior operations or programme oversight role Track record of translating strategy into operational plans and delivery Exceptional interpersonal, communication and presentation skills Track record of developing and sustaining excellent relationships with stakeholders Exceptional people management skills Strong prioritisation skills and highly organised Demonstrable self-starter with excellent follow-through Enjoys working in a fast-paced environment with the ability to move between board-level thinking and day-to-day execution Takes pride in fostering a friendly, inclusive and productive working environment, with a positive and approachable style Key details Annual leave: 25 days leave, rising by 1 day for each year of service up to a total of 30 days, plus bank holidays and an additional 4 days during our Christmas closure. Location: Our office is based at Vox Studios in Vauxhall, London. We have a hybrid working pattern (three days in the office and two days at home). Reports to: CEO
Apr 01, 2026
Full time
Who we are and why we are needed The Fore is creating a society that solves its own problems. Each year we provide funding and skills to the best grassroots charities and social enterprises in the UK and we are growing. Across the UK, talented people within communities are building practical solutions to our most complex challenges from poverty and mental health to education, exclusion and sustainability. However, the vast majority of these solutions do not achieve their potential to drive wider change across society because of failures in how the funding system works. The Fore is the UK s only venture philanthropy fund that has cracked the code in how to identify and distribute funding to turbocharge grassroots innovation and catalyse change. Since 2017, The Fore has been backing the best small charities and social enterprises with astonishing results. So far over 50% of local organisations supported eight years ago have gone on to influence policy, shape national conversations and change lives at scale. Currently The Fore is funding around 50 of the best charities per year and supporting hundreds of others with skills. However, as an organisation we need to do more. We are looking to scale our impact through two routes. Firstly, by increasing our work backing the best charities and convening and educating donors, and secondly by leading change in the broader funding system. The role In the next phase of The Fore s development, it is a priority for the CEO to be able to concentrate on building the external profile and influence of The Fore s work. Therefore, the Chief Operating Officer (COO) will play a central role in leadership as the organisation develops. The role translates strategy into delivery, providing oversight across grant making, partnerships, people, and governance, and ensuring the organisation can deliver on its ambitions while managing risk and capacity. We re a small, agile charity so you ll work across both high-level direction and day-to-day organisational delivery. In the next eighteen months, the COO will have responsibility for designing and delivering on a number of key strategic priorities, such as: ensuring the continued excellence of the grant and skills support we provide to the charities and social enterprises we back building out and refining existing activities and processes to ensure exceptional relationship management for our growing number of corporate and private philanthropic partners working with the CEO to develop the Partnerships Team to set it up for scaling and to meet the needs of new partnership models incorporating the use of AI into our systems and processes to streamline operations wherever possible while safeguarding the personalised experience we pride ourselves on offering all our partners. Key responsibilities Grant making and programme delivery Provides strategic oversight of the grant-making model, ensuring alignment with The Fore s overall mission and priorities Acts as a senior advisor and escalation point for the Programme Team on complex decisions and delivery challenges Ensures that operational delivery reflects agreed strategy, including any shifts in focus, criteria, or approach Partnerships and income Provides strategic oversight of funder relationships and income streams, ensuring alignment with organisational priorities and capacity Supports colleagues to shape high-quality proposals, renewals, and reporting Ensures the organisation delivers on all funding commitments, maintaining credibility and trust with funders Ensures that The Fore s external messaging and positioning are clear, compelling and aligned with partner priorities Acts as a senior escalation point for complex funder relationships or delivery challenges Supports the ongoing development of The Fore s Pro Bono (skilled volunteering) offer, ensuring it delivers meaningful value to charities while remaining a compelling and well-structured proposition for corporate partners Leads the commercialisation and rollout of the Fore Index (a tool that allows organisations to put a £ value on their impact), securing partners and funding to support its expansion beyond The Fore s portfolio Impact, data and systems Holds responsibility for the organisation s impact framework, ensuring it is credible, proportionate, and aligned with strategic priorities Ensures data and insight are used effectively to inform decision-making, reporting, and external positioning Ensures that insight and impact are translated into clear, compelling external communications to support The Fore s positioning and influence People and internal operations Holds responsibility for the effective functioning and integration of programme delivery and partnerships activity, ensuring teams are well supported and operating efficiently Leads and manages core operational staff, including the Head of Programmes and Impact, Partnerships and Programme Managers, and Partnerships and Programme Officers Manages performance, wellbeing, and retention, fostering a high-performing and sustainable team culture Works closely with the CEO and trustees to support the development and delivery of strategic initiatives, ensuring these are operationally viable and effectively implemented Holds oversight responsibility for The Fore s physical office space and equipment, managing lease and facilities contracts Oversees IT and systems, managing contracts for IT support, Salesforce, and other platforms Governance, compliance, risk and finance Oversees the organisation s financial management, risk management, and operational governance, ensuring robust and proportionate processes are in place Working with the external finance team, provides oversight of budgeting and financial performance, ensuring alignment between income, grant commitments, and operational capacity Contributes to the development of board and committee papers, leading on operational, financial, and risk-related content to ensure clear reporting Ensures appropriate compliance and governance frameworks are in place across grants, partnerships, and operations (including charity insurance, policies, health and safety, safeguarding, GDPR and cyber security) Experience and attributes Minimum 5 years experience in a senior operations or programme oversight role Track record of translating strategy into operational plans and delivery Exceptional interpersonal, communication and presentation skills Track record of developing and sustaining excellent relationships with stakeholders Exceptional people management skills Strong prioritisation skills and highly organised Demonstrable self-starter with excellent follow-through Enjoys working in a fast-paced environment with the ability to move between board-level thinking and day-to-day execution Takes pride in fostering a friendly, inclusive and productive working environment, with a positive and approachable style Key details Annual leave: 25 days leave, rising by 1 day for each year of service up to a total of 30 days, plus bank holidays and an additional 4 days during our Christmas closure. Location: Our office is based at Vox Studios in Vauxhall, London. We have a hybrid working pattern (three days in the office and two days at home). Reports to: CEO
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager - Services About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally . We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business , elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 01, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager - Services About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally . We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business , elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
White Collar Factory (95009), United Kingdom, London, London Senior Software Development Engineer - Services About this role We are seeking a Senior Software Engineer who can walk in the shoes of our users, communicate & collaborate with teams in Business, Technology and Operations, bringing a passion for using software and technology to create impactful solutions. To be successful in this role, you will have an understanding of the benefits of business processes automation to enable user efficiency, the importance of well-governed solution development, and how to balance these needs to produce easy-to-use software. You are able to seamlessly switch from deep diving users' needs and technical challenges, to discussing solutions and prioritisation. You're not afraid to question stakeholder expectations, using your fantastic influencing skills to drive consensus on requirements, bringing it all together into an achievable, impactful solution that creates business value. What you'll do Design, develop, test and maintain a range of internal facing software products and solutions that automate Business processes Work to achieve the goals and vision shared by Product Management and your team Leadership Be an advocate for governance, documentation and process, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Make recommendations to stakeholders and drive a consensus of agreement for your solutions. You'll also be great at keeping them in the loop Provide technical leadership and innovate within your team. What we're looking for A passion for software engineering and a track record of delivering solutions in an efficient and maintainable manner Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST Demonstrable knowledge of creating architectural designs that meet the business need Proven experience in technical leadership, with a passion for mentoring and nurturing engineers You bring a user focussed mindset. An ability to capture process requirements in order to rapidly refine a solution You're able to effectively communicate and work together across engineering to maximise inner-sourcing opportunities and reduce waste Experience and knowledge in Cloud/AWS technologies. What you'll get to learn (any previous experience would be advantageous) Solving real world problems and being comfortable working in a complex regulated environment Gain the opportunity to become an expert in writing and optimising code with the power of AI code assistants (GitHub Copilot). Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this and you'll be rewarded with a role contributing to the product roadmap for an organisation committed to transformation We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve We love continuous learning and that's why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 01, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Senior Software Development Engineer - Services About this role We are seeking a Senior Software Engineer who can walk in the shoes of our users, communicate & collaborate with teams in Business, Technology and Operations, bringing a passion for using software and technology to create impactful solutions. To be successful in this role, you will have an understanding of the benefits of business processes automation to enable user efficiency, the importance of well-governed solution development, and how to balance these needs to produce easy-to-use software. You are able to seamlessly switch from deep diving users' needs and technical challenges, to discussing solutions and prioritisation. You're not afraid to question stakeholder expectations, using your fantastic influencing skills to drive consensus on requirements, bringing it all together into an achievable, impactful solution that creates business value. What you'll do Design, develop, test and maintain a range of internal facing software products and solutions that automate Business processes Work to achieve the goals and vision shared by Product Management and your team Leadership Be an advocate for governance, documentation and process, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Make recommendations to stakeholders and drive a consensus of agreement for your solutions. You'll also be great at keeping them in the loop Provide technical leadership and innovate within your team. What we're looking for A passion for software engineering and a track record of delivering solutions in an efficient and maintainable manner Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST Demonstrable knowledge of creating architectural designs that meet the business need Proven experience in technical leadership, with a passion for mentoring and nurturing engineers You bring a user focussed mindset. An ability to capture process requirements in order to rapidly refine a solution You're able to effectively communicate and work together across engineering to maximise inner-sourcing opportunities and reduce waste Experience and knowledge in Cloud/AWS technologies. What you'll get to learn (any previous experience would be advantageous) Solving real world problems and being comfortable working in a complex regulated environment Gain the opportunity to become an expert in writing and optimising code with the power of AI code assistants (GitHub Copilot). Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this and you'll be rewarded with a role contributing to the product roadmap for an organisation committed to transformation We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve We love continuous learning and that's why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects Represent Capital One in external technical forums, contributing to vendor/industry discussions Drive service quality standards and practices for your domain, guiding complex incident resolution Develop and advocate for strategies to proactively manage technical debt across multiple teams Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for Deep expertise in Java Deep expertise in system design and distributed architectures Track record of leading technical initiatives across multiple teams Strong experience with cloud platforms (AWS, Azure, GCP) Proven experience setting a multi-team technical vision and strategy Strong track record of technical leadership and influence without authority Experience driving engineering standards and best practices across organisations Experience of steering Communities of Practice or technical forums Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 01, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects Represent Capital One in external technical forums, contributing to vendor/industry discussions Drive service quality standards and practices for your domain, guiding complex incident resolution Develop and advocate for strategies to proactively manage technical debt across multiple teams Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for Deep expertise in Java Deep expertise in system design and distributed architectures Track record of leading technical initiatives across multiple teams Strong experience with cloud platforms (AWS, Azure, GCP) Proven experience setting a multi-team technical vision and strategy Strong track record of technical leadership and influence without authority Experience driving engineering standards and best practices across organisations Experience of steering Communities of Practice or technical forums Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
White Collar Factory (95009), United Kingdom, London, London Lead Software Development Engineer - Services About this role Capital One's mission is to change banking for good by bringing humanity, ingenuity and simplicity to banking. Sitting at the core of such values is our Software Engineering department whose primary role is to be an enabler of our ambitions. Capital One is looking for a Senior Software Development Engineer to join a backend team, based in our London office on a hybrid basis. Our Engineers are people who lead by example, build strong and valuable relationships and have the confidence to influence at all levels. We are proud of who we are and what we do and want you to join us at this particularly exciting time at Capital One. What you'll do You will lead a team or cross-functional squad in the delivery of complex and ambiguous projects that support a broader business outcome You will take end-to-end responsibility for technical design, implementation, and operational considerations Collaborate with engineers, architects, product owners, and stakeholders to ensure successful project outcomes You will play a crucial role in supporting the elevation of engineering enablement, excellence, and experience across the broader engineering community You will collaborate and contribute to the development and dissemination of standardised and sustainable best practices, tools, patterns, and frameworks that enhance the productivity and quality of engineering efforts business-wide Your focus is on a major portion of existing or new team software (e.g., significant component, set of features, mid-size application or service) You'll work to achieve the goals and vision shared by Product Management and your Tribe Leadership Innovate within your team, initiative area and contribute within your technical domain What we're looking for Proven experience in technical leadership, including leading a team or cross-functional squad Proven experience working in both backend services and mobile technologies Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST Experience with AWS and strong understanding of cloud-based development Extensive, demonstrable knowledge of designing architectures that are secure and perform at scale You're able to effectively communicate and work collaboratively across engineering to maximise inner-sourcing opportunities and reduce waste Proven experience ability to deliver high quality applications at scale An advocate for quality and the ability to support the team, leveraging approaches such as Pair Programming, TDD and BDD Where and how you'll work This is a permanent position and will be based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the product roadmap for an organisation committed to transformation We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve We love continuous learning and that's why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 01, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Lead Software Development Engineer - Services About this role Capital One's mission is to change banking for good by bringing humanity, ingenuity and simplicity to banking. Sitting at the core of such values is our Software Engineering department whose primary role is to be an enabler of our ambitions. Capital One is looking for a Senior Software Development Engineer to join a backend team, based in our London office on a hybrid basis. Our Engineers are people who lead by example, build strong and valuable relationships and have the confidence to influence at all levels. We are proud of who we are and what we do and want you to join us at this particularly exciting time at Capital One. What you'll do You will lead a team or cross-functional squad in the delivery of complex and ambiguous projects that support a broader business outcome You will take end-to-end responsibility for technical design, implementation, and operational considerations Collaborate with engineers, architects, product owners, and stakeholders to ensure successful project outcomes You will play a crucial role in supporting the elevation of engineering enablement, excellence, and experience across the broader engineering community You will collaborate and contribute to the development and dissemination of standardised and sustainable best practices, tools, patterns, and frameworks that enhance the productivity and quality of engineering efforts business-wide Your focus is on a major portion of existing or new team software (e.g., significant component, set of features, mid-size application or service) You'll work to achieve the goals and vision shared by Product Management and your Tribe Leadership Innovate within your team, initiative area and contribute within your technical domain What we're looking for Proven experience in technical leadership, including leading a team or cross-functional squad Proven experience working in both backend services and mobile technologies Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST Experience with AWS and strong understanding of cloud-based development Extensive, demonstrable knowledge of designing architectures that are secure and perform at scale You're able to effectively communicate and work collaboratively across engineering to maximise inner-sourcing opportunities and reduce waste Proven experience ability to deliver high quality applications at scale An advocate for quality and the ability to support the team, leveraging approaches such as Pair Programming, TDD and BDD Where and how you'll work This is a permanent position and will be based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the product roadmap for an organisation committed to transformation We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve We love continuous learning and that's why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
White Collar Factory (95009), United Kingdom, London, London Senior Software Engineering Manager What you'll do You'll support a cross-functional group of 3 to 4 engineering teams to design, develop and integrate software features that are delightful and vital to the lives of credit card consumers across all walks of life Coach and nurture your engineering managers on how to build, empower and operate teams to achieve their goals Collaborate with product managers and designers on the overall product roadmap for a key business goal Provide sound stewardship of the platform and capabilities created and owned by your teams Be part of the engineering leadership team that evolves and enhances our capability, by defining and adopting best practices Play a lead role in the development of your teams culture, their vision and how they achieve it Work with associates across the business to identify, lead and drive change that impacts associates beyond your team What we're looking for You'll have experience in leading and supporting multi-disciplined engineering teams to achieve business goals You're comfortable in reaching technical trade-offs between short-term team and long-term business needs You're passionate about recruiting and developing great engineering talent You'll demonstrate the ability to communicate effectively and work together across engineering to maximise inner-sourcing opportunities and reduce waste What you'll get to learn (any previous experience would be advantageous) An in-depth understanding and experience working with the cloud/AWS and the opportunities that it brings Solving real world problems and being comfortable working in a complex regulated environment Where and how you'll work This is a permanent position and can be based in either our London or Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 01, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Senior Software Engineering Manager What you'll do You'll support a cross-functional group of 3 to 4 engineering teams to design, develop and integrate software features that are delightful and vital to the lives of credit card consumers across all walks of life Coach and nurture your engineering managers on how to build, empower and operate teams to achieve their goals Collaborate with product managers and designers on the overall product roadmap for a key business goal Provide sound stewardship of the platform and capabilities created and owned by your teams Be part of the engineering leadership team that evolves and enhances our capability, by defining and adopting best practices Play a lead role in the development of your teams culture, their vision and how they achieve it Work with associates across the business to identify, lead and drive change that impacts associates beyond your team What we're looking for You'll have experience in leading and supporting multi-disciplined engineering teams to achieve business goals You're comfortable in reaching technical trade-offs between short-term team and long-term business needs You're passionate about recruiting and developing great engineering talent You'll demonstrate the ability to communicate effectively and work together across engineering to maximise inner-sourcing opportunities and reduce waste What you'll get to learn (any previous experience would be advantageous) An in-depth understanding and experience working with the cloud/AWS and the opportunities that it brings Solving real world problems and being comfortable working in a complex regulated environment Where and how you'll work This is a permanent position and can be based in either our London or Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
White Collar Factory (95009), United Kingdom, London, London Engineering Manager - Software & ML About this role We are looking for a Software Engineering Manager who brings a solid foundation in modern development and some experience with Machine Learning environments . You'll lead and grow a team that builds the core software powering our data-driven financial products, ensuring our models are integrated into seamless, consumer-facing experiences. What you'll do Lead & Scale: Support a cross-functional group of engineers to design, develop, and integrate software features that are vital to the lives of credit card consumers. Nurture Talent: Coach and nurture your engineers, including those working on ML integration to achieve their technical, business, and personal goals. Bridge the Gap: Collaborate with Product Managers and Data Scientists to ensure ML models are effectively integrated into our production software. Build Robust Systems: Oversee the development of platforms that are performant, secure, and capable of handling the unique deployment needs of AI-powered features. Optimize Delivery: Enhance engineering and agile processes, ensuring that model updates and software releases move in sync. What we're looking for Leadership Excellence: Proven experience leading and supporting software engineering teams to achieve business goals. Technical Breadth: Excellent knowledge of RESTful API development in modern languages (Java, Python, or .Net) and experience with Cloud environments (AWS or Azure). AI Awareness: You aren't necessarily a researcher, but you have expectations of how AI fits into the stack . You understand the basics of model inference, data requirements, and how to manage the non-deterministic nature of AI. Strategic Thinking: Comfortable making technical trade-offs between the need for rapid experimentation and long-term architectural stability. Collaborative Mindset: Ability to communicate effectively across engineering teams to maximize inner-sourcing and reduce technical debt. What you'll get to learn ML Integration at Scale: How to take machine learning models out of the lab and into a high-concurrency production environment. Regulated AI: Navigating the complexities of fairness and transparency in a regulated financial landscape. Cloud Evolution: Deepening your expertise in AWS/Cloud native tools that support modern intelligent applications. Where and how you'll work This is a permanent position based in either our London or Nottingham offices. We have a hybrid working model. You'll be based in the office 3 days a week (Tuesdays, Wednesdays, and Thursdays) to foster team connection and collaboration. What's in it for you Innovation Time: We give you 10% of your time to work on cutting-edge projects-whether that's exploring new AI frameworks or building internal tools. Growth: Access to Capital One University and external training to help you grow as both a leader and a technical strategist. Total Reward: Competitive salary, performance bonus, and immediate access to core benefits (pension, private medical, and generous holiday). World-Class Facilities: From our Nottingham gym and music rooms to our London rooftop running track and premium coffee bars. Our Commitment to Diversity We pride ourselves on hiring the best people, not the same people. We partner with organisations like Women in Tech and Stonewall to ensure we build teams that reflect the customers we serve. We offer a host of internal networks including REACH (Race Equality and Culture Heritage), OutFront (LGBTQ+ support), and Mind Your Mind . Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 01, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Engineering Manager - Software & ML About this role We are looking for a Software Engineering Manager who brings a solid foundation in modern development and some experience with Machine Learning environments . You'll lead and grow a team that builds the core software powering our data-driven financial products, ensuring our models are integrated into seamless, consumer-facing experiences. What you'll do Lead & Scale: Support a cross-functional group of engineers to design, develop, and integrate software features that are vital to the lives of credit card consumers. Nurture Talent: Coach and nurture your engineers, including those working on ML integration to achieve their technical, business, and personal goals. Bridge the Gap: Collaborate with Product Managers and Data Scientists to ensure ML models are effectively integrated into our production software. Build Robust Systems: Oversee the development of platforms that are performant, secure, and capable of handling the unique deployment needs of AI-powered features. Optimize Delivery: Enhance engineering and agile processes, ensuring that model updates and software releases move in sync. What we're looking for Leadership Excellence: Proven experience leading and supporting software engineering teams to achieve business goals. Technical Breadth: Excellent knowledge of RESTful API development in modern languages (Java, Python, or .Net) and experience with Cloud environments (AWS or Azure). AI Awareness: You aren't necessarily a researcher, but you have expectations of how AI fits into the stack . You understand the basics of model inference, data requirements, and how to manage the non-deterministic nature of AI. Strategic Thinking: Comfortable making technical trade-offs between the need for rapid experimentation and long-term architectural stability. Collaborative Mindset: Ability to communicate effectively across engineering teams to maximize inner-sourcing and reduce technical debt. What you'll get to learn ML Integration at Scale: How to take machine learning models out of the lab and into a high-concurrency production environment. Regulated AI: Navigating the complexities of fairness and transparency in a regulated financial landscape. Cloud Evolution: Deepening your expertise in AWS/Cloud native tools that support modern intelligent applications. Where and how you'll work This is a permanent position based in either our London or Nottingham offices. We have a hybrid working model. You'll be based in the office 3 days a week (Tuesdays, Wednesdays, and Thursdays) to foster team connection and collaboration. What's in it for you Innovation Time: We give you 10% of your time to work on cutting-edge projects-whether that's exploring new AI frameworks or building internal tools. Growth: Access to Capital One University and external training to help you grow as both a leader and a technical strategist. Total Reward: Competitive salary, performance bonus, and immediate access to core benefits (pension, private medical, and generous holiday). World-Class Facilities: From our Nottingham gym and music rooms to our London rooftop running track and premium coffee bars. Our Commitment to Diversity We pride ourselves on hiring the best people, not the same people. We partner with organisations like Women in Tech and Stonewall to ensure we build teams that reflect the customers we serve. We offer a host of internal networks including REACH (Race Equality and Culture Heritage), OutFront (LGBTQ+ support), and Mind Your Mind . Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Job Title: Software Quality Assurance Manager Job Type: Hybrid Work Type: Fixed Term, 6 Months Hours: 37 hrs/wk Industry: Aerospace/Defence/Software Job Location: Cheltenham Salary: £55,000 to £65,000 per annum Profile Software Quality Assurance Manager Our client is a leading provider of software, equipment and service solutions to technically challenging sectors around the globe. Job Role Software Quality Assurance Manager Reporting to the Chief Product Officer the Software Quality Assurance Manager shall lead and continuously improve quality practices across the software development lifecycle. This role is responsible for defining quality standards, managing QA processes, and ensuring software releases meet functional, performance, and reliability expectations for a client-server architecture that uses a frontend desktop application and MS SQL backend, with REST API Duties Software Quality Assurance Manager • Define and own the overall software quality strategy and roadmap • Lead and mentor QA engineers and test specialists • Promote a culture of quality, continuous improvement, and accountability • Collaborate with engineering and product leadership to align quality goals with business objectives • Establish and maintain QA processes to ISO 9001/27001, standards, and best practices Ensure test planning, execution, and reporting across multiple teams Oversee functional, regression, integration, system, and user acceptance testing Define release quality gates and go/no-go criteria • Drive adoption and improvement of test automation frameworks • Ensure appropriate coverage across integration, end-to-end, API, UI (including accessibility compliance assessment and reporting to WCAG, 508, and EU), performance, and security testing • Select and manage QA tools and platforms • Balance automated and exploratory testing approaches • Establish design for testability development approach • Define and track quality metrics (defect leakage, test coverage, release stability, MTTR) • Analyze trends and root causes of defects • Lead post-release reviews and process improvements • Work closely with developers to shift quality left in the SDLC • Partner with DevOps and release teams to integrate testing into MS DevOps CI/CD pipelines • Support agile practices including Kanban, sprint planning, backlog refinement, and retrospectives • Act as the quality advocate in cross-functional discussions • Own quality portion of release documentation • Work closely with developers to shift quality left in the SDLC • Partner with DevOps and release teams to integrate testing into MS DevOps CI/CD pipelines Experience/Qualifications Software Quality Assurance Manager • Bachelor s degree in computer science, Engineering, or related field (or equivalent experience) • experience in software QA or quality engineering • Strong understanding of SDLC, Agile/Scrum, and CI/CD practices • Experience with manual and automated testing methodologies • Experience with modern test automation tools (e.g., Selenium, Playwright, Cypress, SmartBear TestComplete, FlaUI, REST API testing tools, pentest tools, threat modelling, etc) Candidates who are currently a Software Quality Manager, QA Manager, Quality Assurance Manager, Quality Engineering Manager, Head of Quality Engineering, Software Quality Lead/QA Lead, Test Manager and Engineering Quality Manager could be suitable for this role. To make an application for this role please submit your CV to (url removed) or for more information call (phone number removed). For details of other opportunities available within your chose field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Mar 31, 2026
Full time
Job Title: Software Quality Assurance Manager Job Type: Hybrid Work Type: Fixed Term, 6 Months Hours: 37 hrs/wk Industry: Aerospace/Defence/Software Job Location: Cheltenham Salary: £55,000 to £65,000 per annum Profile Software Quality Assurance Manager Our client is a leading provider of software, equipment and service solutions to technically challenging sectors around the globe. Job Role Software Quality Assurance Manager Reporting to the Chief Product Officer the Software Quality Assurance Manager shall lead and continuously improve quality practices across the software development lifecycle. This role is responsible for defining quality standards, managing QA processes, and ensuring software releases meet functional, performance, and reliability expectations for a client-server architecture that uses a frontend desktop application and MS SQL backend, with REST API Duties Software Quality Assurance Manager • Define and own the overall software quality strategy and roadmap • Lead and mentor QA engineers and test specialists • Promote a culture of quality, continuous improvement, and accountability • Collaborate with engineering and product leadership to align quality goals with business objectives • Establish and maintain QA processes to ISO 9001/27001, standards, and best practices Ensure test planning, execution, and reporting across multiple teams Oversee functional, regression, integration, system, and user acceptance testing Define release quality gates and go/no-go criteria • Drive adoption and improvement of test automation frameworks • Ensure appropriate coverage across integration, end-to-end, API, UI (including accessibility compliance assessment and reporting to WCAG, 508, and EU), performance, and security testing • Select and manage QA tools and platforms • Balance automated and exploratory testing approaches • Establish design for testability development approach • Define and track quality metrics (defect leakage, test coverage, release stability, MTTR) • Analyze trends and root causes of defects • Lead post-release reviews and process improvements • Work closely with developers to shift quality left in the SDLC • Partner with DevOps and release teams to integrate testing into MS DevOps CI/CD pipelines • Support agile practices including Kanban, sprint planning, backlog refinement, and retrospectives • Act as the quality advocate in cross-functional discussions • Own quality portion of release documentation • Work closely with developers to shift quality left in the SDLC • Partner with DevOps and release teams to integrate testing into MS DevOps CI/CD pipelines Experience/Qualifications Software Quality Assurance Manager • Bachelor s degree in computer science, Engineering, or related field (or equivalent experience) • experience in software QA or quality engineering • Strong understanding of SDLC, Agile/Scrum, and CI/CD practices • Experience with manual and automated testing methodologies • Experience with modern test automation tools (e.g., Selenium, Playwright, Cypress, SmartBear TestComplete, FlaUI, REST API testing tools, pentest tools, threat modelling, etc) Candidates who are currently a Software Quality Manager, QA Manager, Quality Assurance Manager, Quality Engineering Manager, Head of Quality Engineering, Software Quality Lead/QA Lead, Test Manager and Engineering Quality Manager could be suitable for this role. To make an application for this role please submit your CV to (url removed) or for more information call (phone number removed). For details of other opportunities available within your chose field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Location: Horsham Salary: Negotiable, depending on experience Line Manager: Chief Sales Officer Ready for your next challenge? At Global 4, we support businesses across the UK with a comprehensive portfolio of technology solutions. Our vision is simple: to solve our customers' technology challenges by delivering the right solutions and consistently providing best-in-class service. We are passionate about all thing s technology one of our core values is 'We Love Tech' and we are looking for a leader who shares that passion to help transform businesses across the UK. We are looking for a motivated, collaborative, and forward-thinking Head of Mobile & Energy Specialist to join our growing team. As a natural leader, you will create a dynamic atmosphere, incentivising your team to bring our range of energy and mobile products to both new and existing clients. The Role The Head of Mobile & Energy Specialist is a dual-impact role focused on high-level leadership and strategic business growth. You will be responsible for developing a high-performing sales team while simultaneously hitting individual sales targets and KPIs. You will act as a key member of the management team, reporting on weekly and monthly sales figures while fostering a culture of "Right First Time" across your department. Key Responsibilities Leadership & Team Development: Lead and develop your sales team through morning meetings, regular 1-2-1s, and annual reviews to drive continuous improvement. Performance Management: Effectively manage individuals through PIPs/PDPs and introduce fresh incentives to motivate and recognise high performers. Sales Growth: Source new business opportunities and follow up on leads to drive business growth and exceed personal and team monthly targets. Technical Expertise: Present robust mobile and energy quotations that meet customer requirements while delivering on profitability targets. Customer Experience: Provide a high-level professional service, building your own pipeline through using various tools and techniques and providing first class service during video and face-to-face meetings . Operational Collaboration: Liaise closely with the mobile delivery and engineering teams to ensure the quality of solutions and accuracy of paperwork. Required Skills & Competencies Minimum of 3-5 years of experience of managing Mobile Sales teams. Sales experience transacting with clients primarily by phone or face to face, ideally within a similar industry. Knowledge of mobile device management platforms. Must have a professional telephone manner and be comfortable communicating with all levels of business including high-profile executives. Experience of lead generation in a B2B sales environment. Ability to solve detailed problems and use your own initiative. Computer Literate (Several CRMs to work on). Self-motivated and ability to work autonomously. Can manage conflict tactfully and provide guidance to peers while solving internal and external challenges. Confident in articulating complex information and ideas clearly to key stakeholders. A good level of business acumen, having deep understanding of the sector and how Global 4 s various departments connect and fit together. The ability to build and maintain to an atmosphere of respect and cooperation, sharing responsibility and rewards. What benefits will you receive? Broadband & Utilities: 50% off our packages, completely free after two years. Holiday Allowance: 33 days holiday (including bank holidays), plus a Buy & Sell scheme. Length of Service: 5 additional days leave granted based upon length of service. Wellness & Protection: Death in service benefit, pension scheme, and eye care vouchers. Office Culture: Complimentary fresh fruit, tea, coffee, and the "Friday Fridge". Social & Recognition: Company lunches, fun incentives, and the Kudos Employee Recognition Scheme. Giving Back: Paid Charity leave and a £250 Bright Ideas Scheme. Working for Global 4: Global 4 Communications is a family-run company offering a fantastic working environment with free onsite parking and easy access to the train station. Global 4 are proud to be an Equal Opportunities and Living Wage Foundation employer.
Mar 27, 2026
Full time
Location: Horsham Salary: Negotiable, depending on experience Line Manager: Chief Sales Officer Ready for your next challenge? At Global 4, we support businesses across the UK with a comprehensive portfolio of technology solutions. Our vision is simple: to solve our customers' technology challenges by delivering the right solutions and consistently providing best-in-class service. We are passionate about all thing s technology one of our core values is 'We Love Tech' and we are looking for a leader who shares that passion to help transform businesses across the UK. We are looking for a motivated, collaborative, and forward-thinking Head of Mobile & Energy Specialist to join our growing team. As a natural leader, you will create a dynamic atmosphere, incentivising your team to bring our range of energy and mobile products to both new and existing clients. The Role The Head of Mobile & Energy Specialist is a dual-impact role focused on high-level leadership and strategic business growth. You will be responsible for developing a high-performing sales team while simultaneously hitting individual sales targets and KPIs. You will act as a key member of the management team, reporting on weekly and monthly sales figures while fostering a culture of "Right First Time" across your department. Key Responsibilities Leadership & Team Development: Lead and develop your sales team through morning meetings, regular 1-2-1s, and annual reviews to drive continuous improvement. Performance Management: Effectively manage individuals through PIPs/PDPs and introduce fresh incentives to motivate and recognise high performers. Sales Growth: Source new business opportunities and follow up on leads to drive business growth and exceed personal and team monthly targets. Technical Expertise: Present robust mobile and energy quotations that meet customer requirements while delivering on profitability targets. Customer Experience: Provide a high-level professional service, building your own pipeline through using various tools and techniques and providing first class service during video and face-to-face meetings . Operational Collaboration: Liaise closely with the mobile delivery and engineering teams to ensure the quality of solutions and accuracy of paperwork. Required Skills & Competencies Minimum of 3-5 years of experience of managing Mobile Sales teams. Sales experience transacting with clients primarily by phone or face to face, ideally within a similar industry. Knowledge of mobile device management platforms. Must have a professional telephone manner and be comfortable communicating with all levels of business including high-profile executives. Experience of lead generation in a B2B sales environment. Ability to solve detailed problems and use your own initiative. Computer Literate (Several CRMs to work on). Self-motivated and ability to work autonomously. Can manage conflict tactfully and provide guidance to peers while solving internal and external challenges. Confident in articulating complex information and ideas clearly to key stakeholders. A good level of business acumen, having deep understanding of the sector and how Global 4 s various departments connect and fit together. The ability to build and maintain to an atmosphere of respect and cooperation, sharing responsibility and rewards. What benefits will you receive? Broadband & Utilities: 50% off our packages, completely free after two years. Holiday Allowance: 33 days holiday (including bank holidays), plus a Buy & Sell scheme. Length of Service: 5 additional days leave granted based upon length of service. Wellness & Protection: Death in service benefit, pension scheme, and eye care vouchers. Office Culture: Complimentary fresh fruit, tea, coffee, and the "Friday Fridge". Social & Recognition: Company lunches, fun incentives, and the Kudos Employee Recognition Scheme. Giving Back: Paid Charity leave and a £250 Bright Ideas Scheme. Working for Global 4: Global 4 Communications is a family-run company offering a fantastic working environment with free onsite parking and easy access to the train station. Global 4 are proud to be an Equal Opportunities and Living Wage Foundation employer.
Job Role: Data Engineer - Join Our Fintech Revolution! Location: London, UK Job Type: Full-time, in-office Reports To: Chief Technology Officer Salary: Competitive About Us We are an innovative fintech organisation committed to reshaping the future of homeownership by providing cutting-edge mortgage and insurance products. Our mission is to empower underserved borrower segments in the UK mortgage market. We pride ourselves on fostering a culture of excellence, collaboration, and support, enabling our team members to thrive! Job Purpose Are you a data enthusiast ready to take on an exciting challenge? As a Data Engineer, you will design, build, and operate our internal data platform, ensuring data from third-party systems is accurate, structured, and ready for insightful analysis. You will play a crucial role in managing data pipelines and ensuring high-quality data flows that meet our business needs. Key Responsibilities Data Platform & Engineering Build and maintain data ingestion pipelines using Azure Data Lake (ADLS Gen2) and Microsoft Fabric. Seamlessly integrate third-party platforms and implement data transformations. Develop datasets for Power BI and support management information reporting. Contribute to data architecture discussions, aligning with best practises. Data Quality & Governance Implement automated data quality checks and maintain clear documentation. Ensure consistent application of data definitions and business rules across teams. Support auditability through traceable data processing steps. Delivery & Collaboration Collaborate with external partners and internal teams to meet reporting needs. Work closely with Information Security to ensure compliant data handling. Participate in agile sprints, contributing to technical planning. Operational Ownership Monitor data pipeline health, performance, and reliability. Troubleshoot data issues swiftly, communicating effectively with stakeholders. Drive continuous improvement of the data platform's resilience and performance. Key Requirements Qualifications Degree in Computer Science, Cyber Security, Information Technology, or related field, or equivalent professional experience. Experience & Skills Essential Hands-on experience as a Data Engineer in a modern cloud environment. Strong expertise in Azure data services (ADLS, Azure Data Factory, Microsoft Fabric). Proficient in SQL and data modelling. Experience with API integration and SFTP data feeds. Excellent communication skills for engaging non-technical stakeholders. Desirable Background in financial services or fintech. Familiarity with Power BI dataset modelling. Knowledge of DevOps/CI/CD practises for data engineering. Personal Attributes Detail-oriented and committed to data quality. Analytical and pragmatic problem-solving approach. Ability to balance speed and quality in delivery. Collaborative mindset with a passion for cross-functional teamwork. What We Offer Competitive Salary: Attractive compensation package. Professional Development: Opportunities for continuous learning and career advancement. Generous Annual Leave: 25 days plus statutory days, increasing by one day after five years of service, up to 30 days. Are you ready to make an impact in the world of fintech? Join us on our journey to innovate and empower! Apply today to become a vital part of our dynamic team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 19, 2026
Full time
Job Role: Data Engineer - Join Our Fintech Revolution! Location: London, UK Job Type: Full-time, in-office Reports To: Chief Technology Officer Salary: Competitive About Us We are an innovative fintech organisation committed to reshaping the future of homeownership by providing cutting-edge mortgage and insurance products. Our mission is to empower underserved borrower segments in the UK mortgage market. We pride ourselves on fostering a culture of excellence, collaboration, and support, enabling our team members to thrive! Job Purpose Are you a data enthusiast ready to take on an exciting challenge? As a Data Engineer, you will design, build, and operate our internal data platform, ensuring data from third-party systems is accurate, structured, and ready for insightful analysis. You will play a crucial role in managing data pipelines and ensuring high-quality data flows that meet our business needs. Key Responsibilities Data Platform & Engineering Build and maintain data ingestion pipelines using Azure Data Lake (ADLS Gen2) and Microsoft Fabric. Seamlessly integrate third-party platforms and implement data transformations. Develop datasets for Power BI and support management information reporting. Contribute to data architecture discussions, aligning with best practises. Data Quality & Governance Implement automated data quality checks and maintain clear documentation. Ensure consistent application of data definitions and business rules across teams. Support auditability through traceable data processing steps. Delivery & Collaboration Collaborate with external partners and internal teams to meet reporting needs. Work closely with Information Security to ensure compliant data handling. Participate in agile sprints, contributing to technical planning. Operational Ownership Monitor data pipeline health, performance, and reliability. Troubleshoot data issues swiftly, communicating effectively with stakeholders. Drive continuous improvement of the data platform's resilience and performance. Key Requirements Qualifications Degree in Computer Science, Cyber Security, Information Technology, or related field, or equivalent professional experience. Experience & Skills Essential Hands-on experience as a Data Engineer in a modern cloud environment. Strong expertise in Azure data services (ADLS, Azure Data Factory, Microsoft Fabric). Proficient in SQL and data modelling. Experience with API integration and SFTP data feeds. Excellent communication skills for engaging non-technical stakeholders. Desirable Background in financial services or fintech. Familiarity with Power BI dataset modelling. Knowledge of DevOps/CI/CD practises for data engineering. Personal Attributes Detail-oriented and committed to data quality. Analytical and pragmatic problem-solving approach. Ability to balance speed and quality in delivery. Collaborative mindset with a passion for cross-functional teamwork. What We Offer Competitive Salary: Attractive compensation package. Professional Development: Opportunities for continuous learning and career advancement. Generous Annual Leave: 25 days plus statutory days, increasing by one day after five years of service, up to 30 days. Are you ready to make an impact in the world of fintech? Join us on our journey to innovate and empower! Apply today to become a vital part of our dynamic team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Cure Talent are delighted to be partnered with an emerging wearable medical technology company at a defining stage of its growth. Developing next generation optical monitoring solutions designed to deliver medical grade physiological insights beyond the hospital environment, the business is now transitioning from research and development into industrialisation and regulated market entry. We have an opportunity for a Head of Product Development to join the organisation at a pivotal stage of its journey. Reporting to the Chief Technology Officer, this is a senior technical leadership role responsible for translating clinical and user needs into defined product requirements and overseeing the development of the company s wearable medical device platform. Working closely with clinicians, end users and internal engineering and data science teams, you will lead product definition and guide the development of clinically meaningful monitoring solutions. The role will oversee multidisciplinary development across firmware, electronics, mechanical and software engineering alongside algorithm and data science capability, supporting the transition of prototype technologies into robust clinical grade devices ready for validation and regulatory approval. Key Responsibilities: Engage with clinicians, healthcare professionals and end users to understand clinical workflows and product opportunities. Translate clinical insight into clear product requirements, specifications and development priorities. Lead product development activities across engineering and data science teams covering firmware, electronics, mechanical and software disciplines. Ensure development activities follow structured medical device development processes including design control, risk management and verification activities. Guide the transition of prototype technologies into clinical grade wearable medical devices ready for validation and regulatory approval. Experience and Skills Required: Minimum 10 years experience developing medical devices, ideally including wearable or physiological monitoring technologies. Experience translating clinical or user requirements into product specifications within multidisciplinary engineering environments. Strong understanding of medical device development processes within regulated environments. Understanding of physiological monitoring technologies, signal processing or algorithm driven medical devices. This is a high impact opportunity within a growing wearable MedTech business developing next generation physiological monitoring solutions, suited to a product development leader who enjoys translating complex technology into clinically valuable medical devices.
Mar 10, 2026
Full time
Cure Talent are delighted to be partnered with an emerging wearable medical technology company at a defining stage of its growth. Developing next generation optical monitoring solutions designed to deliver medical grade physiological insights beyond the hospital environment, the business is now transitioning from research and development into industrialisation and regulated market entry. We have an opportunity for a Head of Product Development to join the organisation at a pivotal stage of its journey. Reporting to the Chief Technology Officer, this is a senior technical leadership role responsible for translating clinical and user needs into defined product requirements and overseeing the development of the company s wearable medical device platform. Working closely with clinicians, end users and internal engineering and data science teams, you will lead product definition and guide the development of clinically meaningful monitoring solutions. The role will oversee multidisciplinary development across firmware, electronics, mechanical and software engineering alongside algorithm and data science capability, supporting the transition of prototype technologies into robust clinical grade devices ready for validation and regulatory approval. Key Responsibilities: Engage with clinicians, healthcare professionals and end users to understand clinical workflows and product opportunities. Translate clinical insight into clear product requirements, specifications and development priorities. Lead product development activities across engineering and data science teams covering firmware, electronics, mechanical and software disciplines. Ensure development activities follow structured medical device development processes including design control, risk management and verification activities. Guide the transition of prototype technologies into clinical grade wearable medical devices ready for validation and regulatory approval. Experience and Skills Required: Minimum 10 years experience developing medical devices, ideally including wearable or physiological monitoring technologies. Experience translating clinical or user requirements into product specifications within multidisciplinary engineering environments. Strong understanding of medical device development processes within regulated environments. Understanding of physiological monitoring technologies, signal processing or algorithm driven medical devices. This is a high impact opportunity within a growing wearable MedTech business developing next generation physiological monitoring solutions, suited to a product development leader who enjoys translating complex technology into clinically valuable medical devices.
Purpose of the Role The purpose of the Sales Account Manager is to build and maintain strong, long?lasting relationships with our partners across all reallymoving service areas, while actively driving new business acquisition through structured prospecting and outreach activity. As a leading comparison website for home?moving services, reallymoving is committed to delivering exceptional customer satisfaction and driving sustainable business growth. As a Sales Account Manager you will manage a varied portfolio of partner accounts spanning Surveying, Conveyancing, and Removal services, acting as the primary point of contact for all partner interactions, while spending approximately 50% of your time hunting for and onboarding new partners to expand our network and revenue base. Taking a holistic, cross?service approach, you will identify opportunities to enhance performance, strengthen partner retention, and drive revenue growth across the entire portfolio through both account development and proactive prospecting. The Sales Account Manager role is offered on a hybrid basis requiring a minimum of 2 days a week attendance at our office in central St Albans, a short walk from St Albans City station. Key Responsibilities Client Relationship Management: Build strong, long?lasting relationships across all partner service areas. Understanding Needs: Understand partners businesses and goals to deliver tailored, mutually beneficial solutions. Account Planning: Develop and execute account strategies to meet partner needs and revenue targets. Communication: Act as the primary contact for partner queries, issues, and escalations. Cross?sell & Upsell: Identify opportunities to expand partner use of services. Satisfaction: Monitor partner satisfaction and resolve issues proactively. Reporting: Provide regular performance reports and insights to drive improvement. Negotiation: Lead negotiations on renewals, pricing, and expanded services. Collaboration: Work closely with Marketing, Development, and Product teams. CRM Management: Keep accurate CRM records and activity logs. Prospecting: Research and engage prospective partners through calls, email, LinkedIn, and networking. New Business: Manage the full sales cycle from lead generation to onboarding. Sales Management: Maintain a strong, active pipeline of new opportunities. Closing & Stakeholder Management : Present solutions and close deals with senior decision?makers. Pipeline Performance: Track and optimise pipeline activity to meet revenue targets. Cross Department Support: Assist other departments to ensure a seamless partner and customer experience. What You Will Bring Minimum of 5 GCSEs (or equivalent). Strong sales acumen with proven relationship?building skills and confident communication across phone, email, and in person. Excellent written and verbal communication, with the ability to adapt to different audiences. High IT literacy, including Microsoft Office (Excel, Word, PowerPoint, Outlook). Able to quickly learn and use internal systems and CRM platforms (training provided). Exceptional attention to detail, organisation, and ability to manage multiple priorities. Professional, solution?focused approach to handling complaints or escalations. Confident working independently and managing a varied partner portfolio. Willing to travel for partner meetings when required. Interest in ecommerce, digital platforms, marketplaces, or online marketing. Experience in property, surveying, removals, or service-based environments desirable but not essential. Hands?on experience with sales/CRM tools (e.g., HubSpot, Pipedrive, LinkedIn Sales Navigator). Strong analytical skills with confidence interpreting performance and sales data. Proven ability to balance account management and new business development in a target?driven environment. Experience working in or alongside digital teams. Ability to demonstrate effective use of AI tools to enhance productivity and improve quality of output. Be comfortable working with our company values. Customer obsessed: We start with the customer and work backwards. Ambitious: We think long term, we think big, and we value calculated risk taking Humble: We are vocally self-critical and respectfully challenge others opinions United: We are one team We re people people: We care about our colleagues and the communities we live and work in Why Join Us Be part of a trusted, established brand in the home?moving industry, helping consumers make informed decisions through our market?leading comparison services. Make a real impact by shaping partner success across Surveying, Conveyancing, and Removals your work directly influences customer experience and business growth. Collaborative, supportive culture where ideas are encouraged, and your contribution is genuinely valued. Opportunities for development, with ongoing training, industry exposure, and the chance to broaden your expertise across multiple service areas. A dynamic, digital?first environment that embraces innovation and continuous improvement. Autonomy and trust, allowing you to manage your portfolio and build meaningful, long?term partner relationships. Work with a passionate team who care about what they do and are committed to delivering industry?leading service. Competitive salary, performance bonus and benefits package What to expect from our recruitment process. Virtual HR competency-based interview with HR Manager approx. 45-60 mins. Virtual or face to face interview with Head of Sales approx. 45- 60 mins. Final face-to-face interview with Head of Sales & Chief Growth Officer approx. 60-90 mins. Reallymoving is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We recognise the benefits of a diverse workforce which reflects the wider population and welcome applications from all sections of the community. Sadly, we are unable to sponsor employment visas at this time and therefore we can only accept applications from candidates with the permanent Right To Work in the UK or those with indefinite right to remain.
Mar 09, 2026
Full time
Purpose of the Role The purpose of the Sales Account Manager is to build and maintain strong, long?lasting relationships with our partners across all reallymoving service areas, while actively driving new business acquisition through structured prospecting and outreach activity. As a leading comparison website for home?moving services, reallymoving is committed to delivering exceptional customer satisfaction and driving sustainable business growth. As a Sales Account Manager you will manage a varied portfolio of partner accounts spanning Surveying, Conveyancing, and Removal services, acting as the primary point of contact for all partner interactions, while spending approximately 50% of your time hunting for and onboarding new partners to expand our network and revenue base. Taking a holistic, cross?service approach, you will identify opportunities to enhance performance, strengthen partner retention, and drive revenue growth across the entire portfolio through both account development and proactive prospecting. The Sales Account Manager role is offered on a hybrid basis requiring a minimum of 2 days a week attendance at our office in central St Albans, a short walk from St Albans City station. Key Responsibilities Client Relationship Management: Build strong, long?lasting relationships across all partner service areas. Understanding Needs: Understand partners businesses and goals to deliver tailored, mutually beneficial solutions. Account Planning: Develop and execute account strategies to meet partner needs and revenue targets. Communication: Act as the primary contact for partner queries, issues, and escalations. Cross?sell & Upsell: Identify opportunities to expand partner use of services. Satisfaction: Monitor partner satisfaction and resolve issues proactively. Reporting: Provide regular performance reports and insights to drive improvement. Negotiation: Lead negotiations on renewals, pricing, and expanded services. Collaboration: Work closely with Marketing, Development, and Product teams. CRM Management: Keep accurate CRM records and activity logs. Prospecting: Research and engage prospective partners through calls, email, LinkedIn, and networking. New Business: Manage the full sales cycle from lead generation to onboarding. Sales Management: Maintain a strong, active pipeline of new opportunities. Closing & Stakeholder Management : Present solutions and close deals with senior decision?makers. Pipeline Performance: Track and optimise pipeline activity to meet revenue targets. Cross Department Support: Assist other departments to ensure a seamless partner and customer experience. What You Will Bring Minimum of 5 GCSEs (or equivalent). Strong sales acumen with proven relationship?building skills and confident communication across phone, email, and in person. Excellent written and verbal communication, with the ability to adapt to different audiences. High IT literacy, including Microsoft Office (Excel, Word, PowerPoint, Outlook). Able to quickly learn and use internal systems and CRM platforms (training provided). Exceptional attention to detail, organisation, and ability to manage multiple priorities. Professional, solution?focused approach to handling complaints or escalations. Confident working independently and managing a varied partner portfolio. Willing to travel for partner meetings when required. Interest in ecommerce, digital platforms, marketplaces, or online marketing. Experience in property, surveying, removals, or service-based environments desirable but not essential. Hands?on experience with sales/CRM tools (e.g., HubSpot, Pipedrive, LinkedIn Sales Navigator). Strong analytical skills with confidence interpreting performance and sales data. Proven ability to balance account management and new business development in a target?driven environment. Experience working in or alongside digital teams. Ability to demonstrate effective use of AI tools to enhance productivity and improve quality of output. Be comfortable working with our company values. Customer obsessed: We start with the customer and work backwards. Ambitious: We think long term, we think big, and we value calculated risk taking Humble: We are vocally self-critical and respectfully challenge others opinions United: We are one team We re people people: We care about our colleagues and the communities we live and work in Why Join Us Be part of a trusted, established brand in the home?moving industry, helping consumers make informed decisions through our market?leading comparison services. Make a real impact by shaping partner success across Surveying, Conveyancing, and Removals your work directly influences customer experience and business growth. Collaborative, supportive culture where ideas are encouraged, and your contribution is genuinely valued. Opportunities for development, with ongoing training, industry exposure, and the chance to broaden your expertise across multiple service areas. A dynamic, digital?first environment that embraces innovation and continuous improvement. Autonomy and trust, allowing you to manage your portfolio and build meaningful, long?term partner relationships. Work with a passionate team who care about what they do and are committed to delivering industry?leading service. Competitive salary, performance bonus and benefits package What to expect from our recruitment process. Virtual HR competency-based interview with HR Manager approx. 45-60 mins. Virtual or face to face interview with Head of Sales approx. 45- 60 mins. Final face-to-face interview with Head of Sales & Chief Growth Officer approx. 60-90 mins. Reallymoving is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We recognise the benefits of a diverse workforce which reflects the wider population and welcome applications from all sections of the community. Sadly, we are unable to sponsor employment visas at this time and therefore we can only accept applications from candidates with the permanent Right To Work in the UK or those with indefinite right to remain.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nov 17, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nov 17, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nov 17, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nov 17, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
