11 jobs found

Chief Executive Officer - The Brain Charity Location: Liverpool-based - occasional travel across Merseyside and the UK Salary: £75,000 per annum + 10% company pension Contract: permanent, full-time Are you ready to lead a values-driven charity that supports people affected by neurological conditions and their families across Merseyside and nationally? The Brain Charity is a Liverpool-based national charity supporting adults, children and their families affected by any of more than 600 neurological and related conditions. Founded in 1993 by neurologists at The Walton Centre, we have grown a centre-based offer, hospital liaison roles and a national information, training and support service - from practical welfare and legal advice, counselling and rehabilitation (Neuro Gym) to peer connection via The Brain Food Café and employer/school training. We put lived experience, co-production and neuro-inclusive practice at the heart of everything we do: more than half of our staff and many of our volunteers have lived experience of neurological conditions. As our next Chief Executive, you will: Strategic leadership: Develop and deliver a 3-5 year strategy and an operational plan with clear priorities that secures the charity's long-term impact and sustainable growth. Values leadership: Model and embed the charity's person-centred, inclusive and co-productive values across services and culture. Growth & income diversification: Lead development of diverse income streams - fundraising, legacies and commercial activity - to strengthen financial resilience. Partnerships & advocacy: Strengthen senior relationships with NHS partners, local authorities, commissioners and wider stakeholders; amplify the charity's voice in neuro-health and community settings. Service quality & impact: Embed rigorous outcome measurement, quality assurance and contract compliance so our impact drives commissioning and service development. People leadership: Stabilise staff morale, lead and develop a high-performing Senior Leadership Team, and promote wellbeing and inclusive working practices. Governance & financial stewardship: Provide timely, high-quality reporting to the Board; oversee budgeting, forecasting and risk management to safeguard financial sustainability. Who you are: An experienced Chief Executive or senior director with a minimum of three years' experience at CEO or equivalent level. Proven track record of winning and managing commissioned contracts and delivering against local authority or health contracts. Skilled at building strategic partnerships and commanding credibility with senior stakeholders across health, local government and the voluntary sector. Confident at leading turnaround and financial sustainability work - experienced in budgeting, forecasting and making difficult decisions when needed. A values-led, collaborative leader with high emotional intelligence, resilience and a commitment to co-production and inclusion. Why The Brain Charity? Lead a respected, person-centred organisation with a unique, wide-ranging offer across advice, emotional support, rehabilitation, social connection and national training. A high-impact role where you can stabilise the organisation, professionalise fundraising and scale services strategically. Liverpool-based centre with hybrid working and national reach - a chance to influence neuro-health practice and commissioning across the UK. For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. Closing date for applications: 9am, Monday 19th January 2026 As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Overview: Reporting to: Chief Commercial Officer Visa sponsorship: UK national or visa holder preferred, but not a dealbreaker. Background checks: Due to the nature of the work we do with global governments and partners, all employees need to pass background checks, verifying your identity, education (if relevant), work history, sanctions, criminal record, adverse financial history and right to work. You can expect to hear from us, no matter the outcome, by: 23rd January 2026. Salary: £110,000 to £130,000 base + bonus. Salary expectations: We aim for transparency on salary bands. If our range is misaligned with your expectations, we'd welcome an open conversation as early as possible. About Apolitical Apolitical's mission is to make governments smarter for people and the planet and we reach over 40 million public servants through our partnerships with governments globally. We are the largest global network for governments, used by 270,000+ public servants in 160 countries to find and share best practices and gain skills on critical topics from AI to climate change to emerging technologies. Governments use Apolitical to solve public sector transformation challenges - from AI augmentation to reskilling. We offer governments five interoperable components - research and analysis, workforce productivity tools, customisable training, vibrant learning communities and high impact convenings. Everything we do is powered by our unique global network and real-time data. Apolitical is trusted by 60+ governments and leading organisations that work with governments. Governments include schools of government, departments, ministries and government adjacent bodies in the UK, Canada, India, EU, UAE, Brazil, Ethiopia, Singapore and more. Global foundation partners include the Bezos Earth Fund, Gates Foundation and Rockefeller Foundation, who view governments as key stakeholders in achieving systemic change. Apolitical's corporate partners include organisations such as Google, AWS and Microsoft who work with us at scale with governments and public sector bodies worldwide. Our Government AI Campus and our Government Energy and Climate Campus are examples of our success in bringing together corporate and philanthropic intent with great technology to deliver impactful government learning and capability building on a global scale. About the role Drive global revenue growth within public sector marketplaces and multilateral institutions (e.g. World Bank, UN), developing and managing strategic international relationships on behalf of Apolitical. The Commercial Team drives revenue growth and strategic market expansion at Apolitical. Under the guidance of the Chief Commercial Officer, this team proactively identifies business development and sales opportunities worldwide, cultivates high-value partnerships globally, and ensures robust revenue performance in critical markets with partners ranging from national governments, to foundations and philanthropic organisations and corporate partners. Through structured account management, business development, and compelling sales proposals, via a carefully managed pipeline architecture, the Global Public Sector Lead turns market potential into tangible, recurring revenue, enabling Apolitical's ambition of significant and sustained growth. Key responsibilities: Lead the growth strategy (identification, qualification, conversion), relationship management, and business expansion across the global public sector. Manage and expand strategic public sector partnerships, ensuring high customer retention, margin protection and revenue optimisation, across multiple existing accounts Collaborate closely with the Delivery function to align account strategy with seamless service delivery. About you To be successful in this role, we expect that you will likely have experience (5+ years) in a similar or equivalent role. This is a great fit if you Have a strong track record securing government & public sector contracts Have experience managing tender pipelines, including market engagement, qualification and live opportunities Can demonstrate commercial acumen, effective judgement and compliance awareness, to enable strategic business goals Understand government process and security requirements Are a good professional communicator and project manager Enjoy coordination and collaboration with a wide range of people Are proactive, agile and adaptable, balancing quality with pace Are passionate about government capability This won't be the right role if you Work best with a limited number of work streams or projects Are looking for a position with direct reports. This is not currently a people-management position - though there will be lots of cross-functional working and support Are not performance-driven or don't enjoy a target-oriented work culture Don't meet every single expectation? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. Apolitical is dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Chief Operations Officer, Frieze Location: Central London plus onsite for our global portfolio of events. At Frieze we believe art is vital to communities and cultures. Bringing together galleries, artists, institutions, and art lovers all over the world to make art flourish. Frieze began in 1991 as frieze magazine which to this day publishes 8 editions per year. Today Frieze is a media and events company that comprises seven international art fairs: Frieze London, Frieze Los Angeles, Frieze New York, Frieze Seoul, Frieze Masters, EXPO CHICAGO and the Armory Show. At each fair Frieze publishes a magazine to amplify the reach of the event. The host cities are galvanised by our presence with events and openings curated by galleries, museums, brands and Frieze itself throughout the week of the fair. In addition, we have , the definitive online resource for contemporary art and culture, and a membership programme Frieze Connect, which gives access to Frieze both digitally and physically. Frieze has two permanent gallery spaces 9 Cork Street in London and Frieze House in Seoul. In 2026 Abu Dhabi Art Fair will become Frieze Abu Dhabi, run in partnership with the Abu Dhabi Department of Culture & Tourism. The Chief Operations Officer (COO) works closely with the CEO, Frieze management team and the MARI Group. Frieze is part of MARI, a new group created by Ari Emanuel and Mark Shapiro dedicated to the premium live events space. The mission for the COO is to ensure the effective running of operations, primarily within the art fairs, develop the scalability of the business to enable further growth, ensure that there are sustainable long term venue plans and strong venue relationships for each host cities and help maximise the profitability of all elements of the Frieze business through efficient and strategic procurement plans. In addition, this role will play an active role advising the CEO, Frieze management team and MARI leadership team on key business initiatives as well as playing an active role in company-wide initiatives & decision making as part of the Frieze management team. The COO will have responsibility for the following teams: Events Production, Digital and Data and Fair Operations. They will also be the person responsible within Frieze for ensuring that Legal and Insurance risks are managed effectively between Frieze and MARI. Events Production: Manage and develop a professional and customer focused team able to meet the needs of the business and its customers Responsible for venue search and developing strong venue relationships that effectively support the gallery team to deliver a sustainable, long term venue plan for existing and new fairs Ensure that Frieze's major cost line (production) is well managed and procurement efficient At the same time ensure that Production, H&S and litigation risks are well managed Identify opportunities to look at alternate, more cost-effective production models e.g. insourcing vs outsourcing, rental vs ownership and vertical integration in the supply chain Champion sustainability through the supply chain During Fairs act as "Chief of Staff" and run the Major Incident Response team coordinating the decision cycle for assessing and responding to a major incident. Digital and Data: Manage Director of Digital and Head of Data and their associated teams that are responsible for all Frieze customer facing digital platforms and audience data management and insight Ensure overall resilience and security of platforms in partnerships with the MARI central team Work closely with wider Frieze business to ensure that customer facing platforms and processes meet the needs of our audience and demonstrate the highest quality in customer experience Ensure business priorities are managed in a transparent way through a digital roadmap and that key projects are delivered to time and budget Identify opportunities for digital and data to improve customer experience for existing Frieze products as well as new business development opportunities where digital and data can support the growth of the business. Legal & Insurance: Act as lynchpin between MARI Legal and Frieze business partners to ensure that Frieze / MARI corporate legal risks are being properly considered for all key contracts Ensure that MARI Legal are being kept abreast of Frieze business development Sign off on material contracts entered into by the business In partnership with MARI Insurance and Frieze business partners ensure that Frieze has the correct insurance in place as the business evolves Office Operations: Oversee the management of Frieze estate in all locations, working with designated contacts to ensure they are run smoothly and are compliant with local Health & Safety legislation Ensure that the lease and sub-let arrangements are regularly reviewed and new agreements signed when required Maintain relationships with the key stakeholders, e.g. landlords, tenants and property lawyers Fair Operations: Oversee staff that manage staff travel to and from the fairs. Ensure traveller lists are optimised in consultation with Frieze Finance team and suitable group accommodation is booked Ensure onsite operations for permanent and temp staff run smoothly Skills & Qualifications: A COO with significant leadership experience in a consumer facing organisation. Experience within events preferred though not disqualifying. Strong interest in the arts and the brand would be an advantage Experience of working cross borders is helpful, particularly in the UK and US A strong change manager, who can demonstrate that they have developed scalable and efficient teams, processes and systems as a business has grown whilst maintaining day-to-day control Experience working in fast moving growth organisations Strong leadership and influencing skills across all areas of a business Proven communicator who is clear and concise and empathetic Voices an opinion and makes creative suggestions Team player Takes responsibility and follows through on commitments/decisions made Good record for hiring and retaining quality staff Open to criticism and feedback - wants to learn and constantly improve Our Diversity & Inclusion Statement Frieze unites people in our love of the arts. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity and inclusion in everything we do. As a global company that drives culture, we are committed to practicing anti-discrimination including race, gender identity, sexual orientation and disability, together with artists, writers and cultural practitioners from all backgrounds. There is still much work to be done to address systemic inequality and discrimination within the arts and culture industry, and we are dedicated to making progress both within our own organization and the art world at large.

Chief Executive Officer - National Industry Association Salary: £120,000 - £135,000 Location: Primarily remote, with regular travel to government, European, and member sites Closing date: 26 February 2026 About the Association This national industry association is the recognised voice of a sector that touches every household and workplace in the country. As the recognised voice of a sector central to daily living, the association engages with policymakers and global networks to champion its members' interests. The industry makes a substantial economic contribution and is at the forefront of health and sustainability debates. The Opportunity We are seeking a dynamic, credible, and authoritative leader to become our next Chief Executive Officer. This is a pivotal moment for the association, as regulatory change and growing public interest in hygiene and sustainability reshape the sector. The CEO will: Provide vision and strategic leadership for the organisation. Act as the public face of the industry, representing members to government, regulators, media, and international partners. Build consensus across a diverse membership, from multinationals to SMEs. Lead a small, agile Secretariat team with hands-on delivery. Champion the association's role within European and global networks. Candidate Profile We are looking for a leader who brings: Proven experience in regulatory, legislative, or policy affairs at national level. Strong advocacy and communication skills, with the ability to influence at the highest levels. Strategic vision combined with practical delivery in a small-team environment. Integrity, resilience, and the ability to operate independently while collaborating effectively with Council and members. Ideally, a background in science-based or consumer products industries, with knowledge of trade associations. This is a rare opportunity to lead a respected industry body at the forefront of public health, sustainability, and regulatory debate. You will shape the future of a sector essential to everyday life, working with leading companies and policymakers nationally and internationally. How to Apply Applications close 26 February 2026. For further details and to apply, please contact Membership Bespoke.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. We Are BCG X We're a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world's most complex problems. Leveraging BCG's global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions. What You'll Do The Responsible AI Senior Analyst plays a critical role leading interaction with our Generative AI (GenAI) and AI product teams to ensure alignment with our Responsible AI policy, principles, and standards, to support the testing and evaluation of GenAI systems, and to help the design, continuous improvement, and execution of the overall Responsible AI program at BCG. You will be w orking in a fast-paced environment, you will engage with GenAI and AI product teams developing tools for internal use globally across BCG to help them identify Responsible AI risks and develop mitigation plans, use your experience with and passion for Responsible AI to look for ways to continually improve our program, support testing and evaluation of GenAI systems, coordinate with stakeholders across BCG, and contribute to thought leadership. Responsible AI Senior Analysts work with a diverse set of stakeholders to: Ensure responsible development of GenAI and AI products by providing Responsible AI expert support to GenAI and AI product teams, including conducting independent product reviews, responding to ad hoc support requests, and facilitating workshops and learning opportunities Engage directly with BCG teams on Responsible AI-related issues across the entire software development lifecycle of a GenAI or AI product Oversee execution of the Responsible AI risk monitoring processes (e.g., identify and assess risks, oversee development of mitigation plans, escalate issues, recommend paths forward) Assist with Responsible AI Committee meetings and help refine Committee procedures Help coordinate multistakeholder work across Legal, Compliance, Security, and other related teams Maintain and update the Responsible AI program content, structure, and processes Develop and integrate Responsible AI tools and frameworks into AI product delivery, including testing and evaluation of GenAI systems Build Responsible AI culture and awareness through creation, update, coordination, and delivery of Responsible AI training content for technical and non-technical audiences at all levels of seniority Contribute to Responsible AI thought leadership, technical tutorials, and tool development Monitor emerging global AI regulatory frameworks and policies and help translate into required Responsible AI program updates Remain current on emerging frameworks, standards, technical approaches, and related issues by participating in workshops, reading professional publications, maintaining personal networks, and participating in professional organizations Identify and develop partnership opportunities with key players in the Responsible AI domain What You'll Bring 3-5+ years of experience in Responsible AI/AI ethics, including directly engaging with AI product teams Experience in program/project management and team leadership Excellent written and verbal communication skills across technical and non-technical audiences Stellar problem-solving and risk identification/mitigation skills in business contexts Demonstrable knowledge of Responsible AI issues, trends, frameworks, and best practices Working knowledge of emerging AI regulatory and legal frameworks across the globe Software development and coding abilities are strongly preferred Bachelor's degree in relevant field of study Who You'll Work With You'll work in a fast-paced, intellectually challenging, product-oriented environment where we advance our thinking about and operationalization of Responsible AI. You'll engage with a diverse set of stakeholders, including senior executives, product developers, legal, compliance, and security teams, BCG's Chief AI Ethics Officer, the Director of the Responsible AI team, and other members of the Responsible AI team. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Head of Commercial Sales Salary: £90,000 pa + excellent benefits Shipley- Full Driving Licence required - National travel Full time Company Background Sovereign Health Care (SHC) is a not-for-profit health care cash plan provider with over 150 years of heritage, supporting around 65,000 customers across the UK. Our purpose is simple: better health is for everyone . As a mutual organisation, we reinvest our profits into our members and communities, having donated over £7 million to health and wellbeing causes in the past decade. With customers at the heart of everything we do, SHC is now entering an important phase of growth through our Mission 2030 strategy, focused on sustainable expansion, new products and broader distribution. This role will play a key part in delivering those ambitions. Role Overview The Head of Commercial Sales is a senior leadership role responsible for shaping and delivering Sovereign Health Care's sales strategy across all commercial channels. Reporting to the Chief Executive Officer, you will lead the sales function and drive revenue and membership growth across both B2B and B2C markets. You will combine strategic planning with hands-on leadership, focusing on corporate and intermediary-led growth, individual policy sales, new product launches and the development of new markets and distribution channels. Working closely with the Executive team, you will contribute to overall business strategy and present performance, insights and growth proposals to the Board. Key Qualifications & Experience Significant experience within the UK health insurance, healthcare or employee benefits sector, with a strong background in business development and sales A proven track record in senior sales leadership roles, delivering sustained revenue and customer growth Experience leading and developing sales teams across multiple channels Strong knowledge of intermediary-led distribution, including working with brokers, consultants and third-party partners A good understanding of the UK health insurance market, competitive landscape and regulatory environment, including FCA and Consumer Duty requirements Strong commercial and strategic thinking skills, with experience contributing to business planning, growth initiatives or market entry strategies Education is less important than experience, although a degree-level qualification is expected; professional insurance qualifications are advantageous A full UK driving licence and willingness to travel nationally Alignment with Sovereign Health Care's not-for-profit values and purpose-led approach Key Skills & Competencies Strategic vision with the ability to translate long-term objectives into practical, achievable sales plans Strong leadership and people management skills, with the ability to motivate, develop and inspire high-performing teams Excellent communication and influencing skills, comfortable engaging with senior stakeholders, partners and Board members Strong relationship-building capability, both externally with intermediaries and internally across the organisation A data-driven, results-focused mindset, using insight and analysis to inform decisions and improve performance An innovative and adaptable approach, open to new ideas and ways of working in a changing market A genuine customer-centric approach, ensuring ethical sales practices and positive customer outcomes at all times Benefits Car allowance Bonus (TBC) Holiday entitlement increasing with length of service Free car parking Health Cash Plan benefits Up to 10% defined contribution pension Enhanced family leave How to Apply Please submit your CV and a covering letter, outlining your suitability for the role and your motivation for joining Sovereign Health Care. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.