Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. We Are BCG X We're a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world's most complex problems. Leveraging BCG's global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions. What You'll Do The Responsible AI Senior Analyst plays a critical role leading interaction with our Generative AI (GenAI) and AI product teams to ensure alignment with our Responsible AI policy, principles, and standards, to support the testing and evaluation of GenAI systems, and to help the design, continuous improvement, and execution of the overall Responsible AI program at BCG. You will be w orking in a fast-paced environment, you will engage with GenAI and AI product teams developing tools for internal use globally across BCG to help them identify Responsible AI risks and develop mitigation plans, use your experience with and passion for Responsible AI to look for ways to continually improve our program, support testing and evaluation of GenAI systems, coordinate with stakeholders across BCG, and contribute to thought leadership. Responsible AI Senior Analysts work with a diverse set of stakeholders to: Ensure responsible development of GenAI and AI products by providing Responsible AI expert support to GenAI and AI product teams, including conducting independent product reviews, responding to ad hoc support requests, and facilitating workshops and learning opportunities Engage directly with BCG teams on Responsible AI-related issues across the entire software development lifecycle of a GenAI or AI product Oversee execution of the Responsible AI risk monitoring processes (e.g., identify and assess risks, oversee development of mitigation plans, escalate issues, recommend paths forward) Assist with Responsible AI Committee meetings and help refine Committee procedures Help coordinate multistakeholder work across Legal, Compliance, Security, and other related teams Maintain and update the Responsible AI program content, structure, and processes Develop and integrate Responsible AI tools and frameworks into AI product delivery, including testing and evaluation of GenAI systems Build Responsible AI culture and awareness through creation, update, coordination, and delivery of Responsible AI training content for technical and non-technical audiences at all levels of seniority Contribute to Responsible AI thought leadership, technical tutorials, and tool development Monitor emerging global AI regulatory frameworks and policies and help translate into required Responsible AI program updates Remain current on emerging frameworks, standards, technical approaches, and related issues by participating in workshops, reading professional publications, maintaining personal networks, and participating in professional organizations Identify and develop partnership opportunities with key players in the Responsible AI domain What You'll Bring 3-5+ years of experience in Responsible AI/AI ethics, including directly engaging with AI product teams Experience in program/project management and team leadership Excellent written and verbal communication skills across technical and non-technical audiences Stellar problem-solving and risk identification/mitigation skills in business contexts Demonstrable knowledge of Responsible AI issues, trends, frameworks, and best practices Working knowledge of emerging AI regulatory and legal frameworks across the globe Software development and coding abilities are strongly preferred Bachelor's degree in relevant field of study Who You'll Work With You'll work in a fast-paced, intellectually challenging, product-oriented environment where we advance our thinking about and operationalization of Responsible AI. You'll engage with a diverse set of stakeholders, including senior executives, product developers, legal, compliance, and security teams, BCG's Chief AI Ethics Officer, the Director of the Responsible AI team, and other members of the Responsible AI team. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Dec 21, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. We Are BCG X We're a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world's most complex problems. Leveraging BCG's global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions. What You'll Do The Responsible AI Senior Analyst plays a critical role leading interaction with our Generative AI (GenAI) and AI product teams to ensure alignment with our Responsible AI policy, principles, and standards, to support the testing and evaluation of GenAI systems, and to help the design, continuous improvement, and execution of the overall Responsible AI program at BCG. You will be w orking in a fast-paced environment, you will engage with GenAI and AI product teams developing tools for internal use globally across BCG to help them identify Responsible AI risks and develop mitigation plans, use your experience with and passion for Responsible AI to look for ways to continually improve our program, support testing and evaluation of GenAI systems, coordinate with stakeholders across BCG, and contribute to thought leadership. Responsible AI Senior Analysts work with a diverse set of stakeholders to: Ensure responsible development of GenAI and AI products by providing Responsible AI expert support to GenAI and AI product teams, including conducting independent product reviews, responding to ad hoc support requests, and facilitating workshops and learning opportunities Engage directly with BCG teams on Responsible AI-related issues across the entire software development lifecycle of a GenAI or AI product Oversee execution of the Responsible AI risk monitoring processes (e.g., identify and assess risks, oversee development of mitigation plans, escalate issues, recommend paths forward) Assist with Responsible AI Committee meetings and help refine Committee procedures Help coordinate multistakeholder work across Legal, Compliance, Security, and other related teams Maintain and update the Responsible AI program content, structure, and processes Develop and integrate Responsible AI tools and frameworks into AI product delivery, including testing and evaluation of GenAI systems Build Responsible AI culture and awareness through creation, update, coordination, and delivery of Responsible AI training content for technical and non-technical audiences at all levels of seniority Contribute to Responsible AI thought leadership, technical tutorials, and tool development Monitor emerging global AI regulatory frameworks and policies and help translate into required Responsible AI program updates Remain current on emerging frameworks, standards, technical approaches, and related issues by participating in workshops, reading professional publications, maintaining personal networks, and participating in professional organizations Identify and develop partnership opportunities with key players in the Responsible AI domain What You'll Bring 3-5+ years of experience in Responsible AI/AI ethics, including directly engaging with AI product teams Experience in program/project management and team leadership Excellent written and verbal communication skills across technical and non-technical audiences Stellar problem-solving and risk identification/mitigation skills in business contexts Demonstrable knowledge of Responsible AI issues, trends, frameworks, and best practices Working knowledge of emerging AI regulatory and legal frameworks across the globe Software development and coding abilities are strongly preferred Bachelor's degree in relevant field of study Who You'll Work With You'll work in a fast-paced, intellectually challenging, product-oriented environment where we advance our thinking about and operationalization of Responsible AI. You'll engage with a diverse set of stakeholders, including senior executives, product developers, legal, compliance, and security teams, BCG's Chief AI Ethics Officer, the Director of the Responsible AI team, and other members of the Responsible AI team. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing gl click apply for full job details
Dec 21, 2025
Full time
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing gl click apply for full job details
Overview: Reporting to: Chief Commercial Officer Visa sponsorship: UK national or visa holder preferred, but not a dealbreaker. Background checks: Due to the nature of the work we do with global governments and partners, all employees need to pass background checks, verifying your identity, education (if relevant), work history, sanctions, criminal record, adverse financial history and right to work. You can expect to hear from us, no matter the outcome, by: 23rd January 2026 Salary: £110,000 to £130,000 base + bonus Salary expectations: We aim for transparency on salary bands. If our range is misaligned with your expectations, we'd welcome an open conversation as early as possible. About Apolitical Apolitical's mission is to make governments smarter for people and the planet and we reach over 40 million public servants through our partnerships with governments globally. We are the largest global network for governments, used by 270,000+ public servants in 160 countries to find and share best practices and gain skills on critical topics from AI to climate change to emerging technologies. Governments use Apolitical to solve public sector transformation challenges - from AI augmentation to reskilling. We offer governments five interoperable components - research and analysis, workforce productivity tools, customisable training, vibrant learning communities and high impact convenings. Everything we do is powered by our unique global network and real-time data. Apolitical is trusted by 60+ governments and leading organisations that work with governments. Governments include schools of government, departments, ministries and government adjacent bodies in the UK, Canada, India, EU, UAE, Brazil, Ethiopia, Singapore and more. Global foundation partners include the Bezos Earth Fund, Gates Foundation and Rockefeller Foundation, who view governments as key stakeholders in achieving systemic change. Apolitical's corporate partners include organisations such as Google, AWS and Microsoft who work with us at scale with governments and public sector bodies worldwide. Our Government AI Campus and our Government Energy and Climate Campus are examples of our success in bringing together corporate and philanthropic intent with great technology to deliver impactful government learning and capability building on a global scale. About the role Drive global revenue growth within public sector marketplaces and multilateral institutions (e.g. World Bank, UN), developing and managing strategic international relationships on behalf of Apolitical. The Commercial Team drives revenue growth and strategic market expansion at Apolitical. Under the guidance of the Chief Commercial Officer, this team proactively identifies business development and sales opportunities worldwide, cultivates high-value partnerships globally, and ensures robust revenue performance in critical markets with partners ranging from national governments, to foundations and philanthropic organisations and corporate partners. Through structured account management, business development, and compelling sales proposals, via a carefully managed pipeline architecture, the Global Public Sector Lead turns market potential into tangible, recurring revenue, enabling Apolitical's ambition of significant and sustained growth. Key responsibilities: Lead the growth strategy (identification, qualification, conversion), relationship management, and business expansion across the global public sector. Manage and expand strategic public sector partnerships, ensuring high customer retention, margin protection and revenue optimisation, across multiple existing accounts Collaborate closely with the Delivery function to align account strategy with seamless service delivery. About you To be successful in this role, we expect that you will likely have experience (5+ years) in a similar or equivalent role. This is a great fit if you Have a strong track record securing government & public sector contracts Have experience managing tender pipelines, including market engagement, qualification and live opportunities Can demonstrate commercial acumen, effective judgement and compliance awareness, to enable strategic business goals Understand government process and security requirements Are a good professional communicator and project manager Enjoy coordination and collaboration with a wide range of people Are proactive, agile and adaptable, balancing quality with pace Are passionate about government capability This won't be the right role if you Work best with a limited number of work streams or projects Are looking for a position with direct reports. This is not currently a people-management position - though there will be lots of cross-functional working and support Are not performance-driven or don't enjoy a target-oriented work culture Don't meet every single expectation? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. Apolitical is dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dec 20, 2025
Full time
Overview: Reporting to: Chief Commercial Officer Visa sponsorship: UK national or visa holder preferred, but not a dealbreaker. Background checks: Due to the nature of the work we do with global governments and partners, all employees need to pass background checks, verifying your identity, education (if relevant), work history, sanctions, criminal record, adverse financial history and right to work. You can expect to hear from us, no matter the outcome, by: 23rd January 2026 Salary: £110,000 to £130,000 base + bonus Salary expectations: We aim for transparency on salary bands. If our range is misaligned with your expectations, we'd welcome an open conversation as early as possible. About Apolitical Apolitical's mission is to make governments smarter for people and the planet and we reach over 40 million public servants through our partnerships with governments globally. We are the largest global network for governments, used by 270,000+ public servants in 160 countries to find and share best practices and gain skills on critical topics from AI to climate change to emerging technologies. Governments use Apolitical to solve public sector transformation challenges - from AI augmentation to reskilling. We offer governments five interoperable components - research and analysis, workforce productivity tools, customisable training, vibrant learning communities and high impact convenings. Everything we do is powered by our unique global network and real-time data. Apolitical is trusted by 60+ governments and leading organisations that work with governments. Governments include schools of government, departments, ministries and government adjacent bodies in the UK, Canada, India, EU, UAE, Brazil, Ethiopia, Singapore and more. Global foundation partners include the Bezos Earth Fund, Gates Foundation and Rockefeller Foundation, who view governments as key stakeholders in achieving systemic change. Apolitical's corporate partners include organisations such as Google, AWS and Microsoft who work with us at scale with governments and public sector bodies worldwide. Our Government AI Campus and our Government Energy and Climate Campus are examples of our success in bringing together corporate and philanthropic intent with great technology to deliver impactful government learning and capability building on a global scale. About the role Drive global revenue growth within public sector marketplaces and multilateral institutions (e.g. World Bank, UN), developing and managing strategic international relationships on behalf of Apolitical. The Commercial Team drives revenue growth and strategic market expansion at Apolitical. Under the guidance of the Chief Commercial Officer, this team proactively identifies business development and sales opportunities worldwide, cultivates high-value partnerships globally, and ensures robust revenue performance in critical markets with partners ranging from national governments, to foundations and philanthropic organisations and corporate partners. Through structured account management, business development, and compelling sales proposals, via a carefully managed pipeline architecture, the Global Public Sector Lead turns market potential into tangible, recurring revenue, enabling Apolitical's ambition of significant and sustained growth. Key responsibilities: Lead the growth strategy (identification, qualification, conversion), relationship management, and business expansion across the global public sector. Manage and expand strategic public sector partnerships, ensuring high customer retention, margin protection and revenue optimisation, across multiple existing accounts Collaborate closely with the Delivery function to align account strategy with seamless service delivery. About you To be successful in this role, we expect that you will likely have experience (5+ years) in a similar or equivalent role. This is a great fit if you Have a strong track record securing government & public sector contracts Have experience managing tender pipelines, including market engagement, qualification and live opportunities Can demonstrate commercial acumen, effective judgement and compliance awareness, to enable strategic business goals Understand government process and security requirements Are a good professional communicator and project manager Enjoy coordination and collaboration with a wide range of people Are proactive, agile and adaptable, balancing quality with pace Are passionate about government capability This won't be the right role if you Work best with a limited number of work streams or projects Are looking for a position with direct reports. This is not currently a people-management position - though there will be lots of cross-functional working and support Are not performance-driven or don't enjoy a target-oriented work culture Don't meet every single expectation? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. Apolitical is dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Gresham House Ventures have just backed us, and now we're ready to back you. We're scaling fast - £3M to £15M ARR, backed by serious capital and have a clear growth strategy. We see finance as a competitive advantage, not a control function. We understand achieving a 10x £150 Million exit in the future needs the right expertise to build enterprise value - not just report it - and before the real acceleration begins. Not only that, but we also know titles don't create wealth - equity and timing do, and for you to do your best work you'll need real ownership and a collaborative leadership team that's ready for you to lead with vigour and deliver your best work. If you're ready to be instrumental in this journey, actively shaping where we invest, how we grow, and how we position for maximum value at exit, we'd love to hear from you. Ready for your next adventure? The Role at a Glance: CFO Chief Finance Officer Hybrid Leeds HQ, 2 Days per Week £90,000 - £150,000 + Equity Plus Benefits: 4-day working week, 30 days annual leave incl bank holidays, health insurance, critical illness cover, life insurance, retail & leisure perks, electric car scheme Values & Culture: Outstanding Company to Work For 2024 Company: B2B SaaS (AI-powered marketing analytics) & Digital Marketing services Pedigree: Visionary Founder. Backed by renowned tech entrepreneurs, including co-founder of SkyScanner. Profits with Purpose - 10% of profits donated to 1moreChild orphanage annually Markets: Marketing & eCommerce Agencies, eCommerce retailers Your Skills: Qualified - ACCA, ACA, CIMA. Hands-on Financial Leadership with Scaling Tech Co - expertise with a sale or significant funding round. Who we are: We're building a high-growth AI SaaS business alongside a profitable agency, and we're looking for a CFO who wants to help shape the story - and the exit. Our AI-powered marketing analytics platform that predicts marketing ROI with 96% accuracy. Together, we're scaling from £3m to £15m over the next three years, backed by Gresham House Ventures, with a clear path to exit at a 10x revenue multiple. You will be instrumental in this journey. Your Expertise: You are a commercially astute, qualified accountant (ACA, ACCA, CIMA) (ideally Big-4 trained) with a proven track record of helping ambitious businesses scale at pace. Having spent several years inside a high-growth scale-up, you are fluent in SaaS metrics (ARR, churn, NRR, LTV:CAC) and comfortable operating in the complexity that comes with rapid expansion, funding rounds and exit-readiness. Based in, or excited to relocate to Leeds or happy to be onsite 2 days per week, you thrive working closely with a leadership team and shaping the future of a business from the inside. What truly sets you apart is your breadth of perspective: experience across SaaS and professional services, exposure to M&A, and a genuine commitment to building a business that balances performance with purpose through progressive ways of working and meaningful social impact. Why This Role Is Different You'll be joining a leadership team that genuinely wants finance at the heart of decision-making. The CEO and COO are ready to hand over the numbers to focus on growth, product, and market expansion. They're not looking for a gatekeeper. They're looking for a commercial partner who can: • Build reporting - real-time dashboards and MI to run the day-to-day business, as well as report at Board level • Navigate a hybrid model - agency retainers alongside SaaS subscriptions, each with different economics • Spot growth opportunities the rest of us haven't seen - you'll have access to data nobody else is interrogating • Prepare the business for exit - clean books, compelling story, data room ready, and a CFO who can hold their own in due diligence We've built today, for you to build tomorrow We're not perfect - and we're honest about that. Today, our finance function is a fractional CFO for half a day a week, a high-calibre new Finance Manager, and a COO who's been carrying more financial responsibility than she should. It works, but it's not built to scale. With funding in the bank, investors on hand and an ambitious scale target we need you at the helm - dedicated financial leadership building out robust processes, embedding best practice, and making proactive, insight-led decisions about what we should prioritise, invest in, and do next to support sustainable growth. You'll be managing two business models with different rhythms, different metrics, and different levers. If that sounds like a headache, this isn't for you. If it sounds like an interesting puzzle, let's talk. What We Offer • £90,000 - £150,000 base salary depending on experience • Equity - real ownership with meaningful upside if we hit our exit targets • Four-day working week - we believe in output over hours, and we've made it work • A seat at the table - you'll report directly to the CEO and work closely with the COO and Gresham House • An 'Outstanding Company to Work For 2024' - we take culture seriously The Process We're taking a considered, high-bar approach to this hire. Our interview process is intentionally rigorous because we're focused on attracting true A-players, and we're prepared to invest the time to find the right fit. You can expect a thorough, high-quality process that includes psychometric assessment and a commercial case study-designed to understand not just what you've achieved, but how you think and make decisions. Target start date: June 2025 Ready to make a move? If this sounds like the challenge you've been looking for, a true commercial partner role rather than just another finance position, we'd love to hear from you. No cover letter is required; simply share your CV along with a couple of sentences on what drew you to the opportunity. We're excited to meet you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Dec 20, 2025
Full time
Gresham House Ventures have just backed us, and now we're ready to back you. We're scaling fast - £3M to £15M ARR, backed by serious capital and have a clear growth strategy. We see finance as a competitive advantage, not a control function. We understand achieving a 10x £150 Million exit in the future needs the right expertise to build enterprise value - not just report it - and before the real acceleration begins. Not only that, but we also know titles don't create wealth - equity and timing do, and for you to do your best work you'll need real ownership and a collaborative leadership team that's ready for you to lead with vigour and deliver your best work. If you're ready to be instrumental in this journey, actively shaping where we invest, how we grow, and how we position for maximum value at exit, we'd love to hear from you. Ready for your next adventure? The Role at a Glance: CFO Chief Finance Officer Hybrid Leeds HQ, 2 Days per Week £90,000 - £150,000 + Equity Plus Benefits: 4-day working week, 30 days annual leave incl bank holidays, health insurance, critical illness cover, life insurance, retail & leisure perks, electric car scheme Values & Culture: Outstanding Company to Work For 2024 Company: B2B SaaS (AI-powered marketing analytics) & Digital Marketing services Pedigree: Visionary Founder. Backed by renowned tech entrepreneurs, including co-founder of SkyScanner. Profits with Purpose - 10% of profits donated to 1moreChild orphanage annually Markets: Marketing & eCommerce Agencies, eCommerce retailers Your Skills: Qualified - ACCA, ACA, CIMA. Hands-on Financial Leadership with Scaling Tech Co - expertise with a sale or significant funding round. Who we are: We're building a high-growth AI SaaS business alongside a profitable agency, and we're looking for a CFO who wants to help shape the story - and the exit. Our AI-powered marketing analytics platform that predicts marketing ROI with 96% accuracy. Together, we're scaling from £3m to £15m over the next three years, backed by Gresham House Ventures, with a clear path to exit at a 10x revenue multiple. You will be instrumental in this journey. Your Expertise: You are a commercially astute, qualified accountant (ACA, ACCA, CIMA) (ideally Big-4 trained) with a proven track record of helping ambitious businesses scale at pace. Having spent several years inside a high-growth scale-up, you are fluent in SaaS metrics (ARR, churn, NRR, LTV:CAC) and comfortable operating in the complexity that comes with rapid expansion, funding rounds and exit-readiness. Based in, or excited to relocate to Leeds or happy to be onsite 2 days per week, you thrive working closely with a leadership team and shaping the future of a business from the inside. What truly sets you apart is your breadth of perspective: experience across SaaS and professional services, exposure to M&A, and a genuine commitment to building a business that balances performance with purpose through progressive ways of working and meaningful social impact. Why This Role Is Different You'll be joining a leadership team that genuinely wants finance at the heart of decision-making. The CEO and COO are ready to hand over the numbers to focus on growth, product, and market expansion. They're not looking for a gatekeeper. They're looking for a commercial partner who can: • Build reporting - real-time dashboards and MI to run the day-to-day business, as well as report at Board level • Navigate a hybrid model - agency retainers alongside SaaS subscriptions, each with different economics • Spot growth opportunities the rest of us haven't seen - you'll have access to data nobody else is interrogating • Prepare the business for exit - clean books, compelling story, data room ready, and a CFO who can hold their own in due diligence We've built today, for you to build tomorrow We're not perfect - and we're honest about that. Today, our finance function is a fractional CFO for half a day a week, a high-calibre new Finance Manager, and a COO who's been carrying more financial responsibility than she should. It works, but it's not built to scale. With funding in the bank, investors on hand and an ambitious scale target we need you at the helm - dedicated financial leadership building out robust processes, embedding best practice, and making proactive, insight-led decisions about what we should prioritise, invest in, and do next to support sustainable growth. You'll be managing two business models with different rhythms, different metrics, and different levers. If that sounds like a headache, this isn't for you. If it sounds like an interesting puzzle, let's talk. What We Offer • £90,000 - £150,000 base salary depending on experience • Equity - real ownership with meaningful upside if we hit our exit targets • Four-day working week - we believe in output over hours, and we've made it work • A seat at the table - you'll report directly to the CEO and work closely with the COO and Gresham House • An 'Outstanding Company to Work For 2024' - we take culture seriously The Process We're taking a considered, high-bar approach to this hire. Our interview process is intentionally rigorous because we're focused on attracting true A-players, and we're prepared to invest the time to find the right fit. You can expect a thorough, high-quality process that includes psychometric assessment and a commercial case study-designed to understand not just what you've achieved, but how you think and make decisions. Target start date: June 2025 Ready to make a move? If this sounds like the challenge you've been looking for, a true commercial partner role rather than just another finance position, we'd love to hear from you. No cover letter is required; simply share your CV along with a couple of sentences on what drew you to the opportunity. We're excited to meet you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Chief Operations Officer, Frieze Location: Central London plus onsite for our global portfolio of events. At Frieze we believe art is vital to communities and cultures. Bringing together galleries, artists, institutions, and art lovers all over the world to make art flourish. Frieze began in 1991 as frieze magazine which to this day publishes 8 editions per year. Today Frieze is a media and events company that comprises seven international art fairs: Frieze London, Frieze Los Angeles, Frieze New York, Frieze Seoul, Frieze Masters, EXPO CHICAGO and the Armory Show. At each fair Frieze publishes a magazine to amplify the reach of the event. The host cities are galvanised by our presence with events and openings curated by galleries, museums, brands and Frieze itself throughout the week of the fair. In addition, we have , the definitive online resource for contemporary art and culture, and a membership programme Frieze Connect, which gives access to Frieze both digitally and physically. Frieze has two permanent gallery spaces 9 Cork Street in London and Frieze House in Seoul. In 2026 Abu Dhabi Art Fair will become Frieze Abu Dhabi, run in partnership with the Abu Dhabi Department of Culture & Tourism. The Chief Operations Officer (COO) works closely with the CEO, Frieze management team and the MARI Group. Frieze is part of MARI, a new group created by Ari Emanuel and Mark Shapiro dedicated to the premium live events space. The mission for the COO is to ensure the effective running of operations, primarily within the art fairs, develop the scalability of the business to enable further growth, ensure that there are sustainable long term venue plans and strong venue relationships for each host cities and help maximise the profitability of all elements of the Frieze business through efficient and strategic procurement plans. In addition, this role will play an active role advising the CEO, Frieze management team and MARI leadership team on key business initiatives as well as playing an active role in company-wide initiatives & decision making as part of the Frieze management team. The COO will have responsibility for the following teams: Events Production, Digital and Data and Fair Operations. They will also be the person responsible within Frieze for ensuring that Legal and Insurance risks are managed effectively between Frieze and MARI. Events Production Manage and develop a professional and customer focused team able to meet the needs of the business and its customers Responsible for venue search and developing strong venue relationships that effectively support the gallery team to deliver a sustainable, long term venue plan for existing and new fairs Ensure that Frieze's major cost line (production) is well managed and procurement efficient At the same time ensure that Production, H&S and litigation risks are well managed Identify opportunities to look at alternate, more cost-effective production models e.g. insourcing vs outsourcing, rental vs ownership and vertical integration in the supply chain Champion sustainability through the supply chain During Fairs act as "Chief of Staff" and run the Major Incident Response team coordinating the decision cycle for assessing and responding to a major incident. Digital and Data Manage Director of Digital and Head of Data and their associated teams that are responsible for all Frieze customer facing digital platforms and audience data management and insight Ensure overall resilience and security of platforms in partnerships with the MARI central team Work closely with wider Frieze business to ensure that customer facing platforms and processes meet the needs of our audience and demonstrate the highest quality in customer experience Ensure business priorities are managed in a transparent way through a digital roadmap and that key projects are delivered to time and budget Identify opportunities for digital and data to improve customer experience for existing Frieze products as well as new business development opportunities where digital and data can support the growth of the business. Legal & Insurance Act as lynchpin between MARI Legal and Frieze business partners to ensure that Frieze / MARI corporate legal risks are being properly considered for all key contracts Ensure that MARI Legal are being kept abreast of Frieze business development Sign off on material contracts entered into by the business In partnership with MARI Insurance and Frieze business partners ensure that Frieze has the correct insurance in place as the business evolves Office Operations Oversee the management of Frieze estate in all locations, working with designated contacts to ensure they are run smoothly and are compliant with local Health & Safety legislation Ensure that the lease and sub-let arrangements are regularly reviewed and new agreements signed when required Maintain relationships with the key stakeholders, e.g. landlords, tenants and property lawyers Fair Operations Oversee staff that manage staff travel to and from the fairs. Ensure traveller lists are optimised in consultation with Frieze Finance team and suitable group accommodation is booked Ensure onsite operations for permanent and temp staff run smoothly Skills & Qualifications: A COO with significant leadership experience in a consumer facing organisation. Experience within events preferred though not disqualifying. Strong interest in the arts and the brand would be an advantage Experience of working cross borders is helpful, particularly in the UK and US A strong change manager, who can demonstrate that they have developed scalable and efficient teams, processes and systems as a business has grown whilst maintaining day-to-day control Experience working in fast moving growth organisations Strong leadership and influencing skills across all areas of a business Proven communicator who is clear and concise and empathetic Voices an opinion and makes creative suggestions Team player Takes responsibility and follows through on commitments/decisions made Good record for hiring and retaining quality staff Open to criticism and feedback - wants to learn and constantly improve Our Diversity & Inclusion Statement Frieze unites people in our love of the arts. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity and inclusion in everything we do. As a global company that drives culture, we are committed to practicing anti-discrimination including race, gender identity, sexual orientation and disability, together with artists, writers and cultural practitioners from all backgrounds. There is still much work to be done to address systemic inequality and discrimination within the arts and culture industry, and we are dedicated to making progress both within our own organization and the art world at large.
Dec 20, 2025
Full time
Chief Operations Officer, Frieze Location: Central London plus onsite for our global portfolio of events. At Frieze we believe art is vital to communities and cultures. Bringing together galleries, artists, institutions, and art lovers all over the world to make art flourish. Frieze began in 1991 as frieze magazine which to this day publishes 8 editions per year. Today Frieze is a media and events company that comprises seven international art fairs: Frieze London, Frieze Los Angeles, Frieze New York, Frieze Seoul, Frieze Masters, EXPO CHICAGO and the Armory Show. At each fair Frieze publishes a magazine to amplify the reach of the event. The host cities are galvanised by our presence with events and openings curated by galleries, museums, brands and Frieze itself throughout the week of the fair. In addition, we have , the definitive online resource for contemporary art and culture, and a membership programme Frieze Connect, which gives access to Frieze both digitally and physically. Frieze has two permanent gallery spaces 9 Cork Street in London and Frieze House in Seoul. In 2026 Abu Dhabi Art Fair will become Frieze Abu Dhabi, run in partnership with the Abu Dhabi Department of Culture & Tourism. The Chief Operations Officer (COO) works closely with the CEO, Frieze management team and the MARI Group. Frieze is part of MARI, a new group created by Ari Emanuel and Mark Shapiro dedicated to the premium live events space. The mission for the COO is to ensure the effective running of operations, primarily within the art fairs, develop the scalability of the business to enable further growth, ensure that there are sustainable long term venue plans and strong venue relationships for each host cities and help maximise the profitability of all elements of the Frieze business through efficient and strategic procurement plans. In addition, this role will play an active role advising the CEO, Frieze management team and MARI leadership team on key business initiatives as well as playing an active role in company-wide initiatives & decision making as part of the Frieze management team. The COO will have responsibility for the following teams: Events Production, Digital and Data and Fair Operations. They will also be the person responsible within Frieze for ensuring that Legal and Insurance risks are managed effectively between Frieze and MARI. Events Production Manage and develop a professional and customer focused team able to meet the needs of the business and its customers Responsible for venue search and developing strong venue relationships that effectively support the gallery team to deliver a sustainable, long term venue plan for existing and new fairs Ensure that Frieze's major cost line (production) is well managed and procurement efficient At the same time ensure that Production, H&S and litigation risks are well managed Identify opportunities to look at alternate, more cost-effective production models e.g. insourcing vs outsourcing, rental vs ownership and vertical integration in the supply chain Champion sustainability through the supply chain During Fairs act as "Chief of Staff" and run the Major Incident Response team coordinating the decision cycle for assessing and responding to a major incident. Digital and Data Manage Director of Digital and Head of Data and their associated teams that are responsible for all Frieze customer facing digital platforms and audience data management and insight Ensure overall resilience and security of platforms in partnerships with the MARI central team Work closely with wider Frieze business to ensure that customer facing platforms and processes meet the needs of our audience and demonstrate the highest quality in customer experience Ensure business priorities are managed in a transparent way through a digital roadmap and that key projects are delivered to time and budget Identify opportunities for digital and data to improve customer experience for existing Frieze products as well as new business development opportunities where digital and data can support the growth of the business. Legal & Insurance Act as lynchpin between MARI Legal and Frieze business partners to ensure that Frieze / MARI corporate legal risks are being properly considered for all key contracts Ensure that MARI Legal are being kept abreast of Frieze business development Sign off on material contracts entered into by the business In partnership with MARI Insurance and Frieze business partners ensure that Frieze has the correct insurance in place as the business evolves Office Operations Oversee the management of Frieze estate in all locations, working with designated contacts to ensure they are run smoothly and are compliant with local Health & Safety legislation Ensure that the lease and sub-let arrangements are regularly reviewed and new agreements signed when required Maintain relationships with the key stakeholders, e.g. landlords, tenants and property lawyers Fair Operations Oversee staff that manage staff travel to and from the fairs. Ensure traveller lists are optimised in consultation with Frieze Finance team and suitable group accommodation is booked Ensure onsite operations for permanent and temp staff run smoothly Skills & Qualifications: A COO with significant leadership experience in a consumer facing organisation. Experience within events preferred though not disqualifying. Strong interest in the arts and the brand would be an advantage Experience of working cross borders is helpful, particularly in the UK and US A strong change manager, who can demonstrate that they have developed scalable and efficient teams, processes and systems as a business has grown whilst maintaining day-to-day control Experience working in fast moving growth organisations Strong leadership and influencing skills across all areas of a business Proven communicator who is clear and concise and empathetic Voices an opinion and makes creative suggestions Team player Takes responsibility and follows through on commitments/decisions made Good record for hiring and retaining quality staff Open to criticism and feedback - wants to learn and constantly improve Our Diversity & Inclusion Statement Frieze unites people in our love of the arts. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity and inclusion in everything we do. As a global company that drives culture, we are committed to practicing anti-discrimination including race, gender identity, sexual orientation and disability, together with artists, writers and cultural practitioners from all backgrounds. There is still much work to be done to address systemic inequality and discrimination within the arts and culture industry, and we are dedicated to making progress both within our own organization and the art world at large.
Head of Commercial Sales Salary: £90,000 pa + excellent benefits Shipley- Full Driving Licence required - National travel Full time Company Background Sovereign Health Care (SHC) is a not-for-profit health care cash plan provider with over 150 years of heritage, supporting around 65,000 customers across the UK. Our purpose is simple: better health is for everyone . As a mutual organisation, we reinvest our profits into our members and communities, having donated over £7 million to health and wellbeing causes in the past decade. With customers at the heart of everything we do, SHC is now entering an important phase of growth through our Mission 2030 strategy, focused on sustainable expansion, new products and broader distribution. This role will play a key part in delivering those ambitions. Role Overview The Head of Commercial Sales is a senior leadership role responsible for shaping and delivering Sovereign Health Care's sales strategy across all commercial channels. Reporting to the Chief Executive Officer, you will lead the sales function and drive revenue and membership growth across both B2B and B2C markets. You will combine strategic planning with hands-on leadership, focusing on corporate and intermediary-led growth, individual policy sales, new product launches and the development of new markets and distribution channels. Working closely with the Executive team, you will contribute to overall business strategy and present performance, insights and growth proposals to the Board. Key Qualifications & Experience Significant experience within the UK health insurance, healthcare or employee benefits sector, with a strong background in business development and sales A proven track record in senior sales leadership roles, delivering sustained revenue and customer growth Experience leading and developing sales teams across multiple channels Strong knowledge of intermediary-led distribution, including working with brokers, consultants and third-party partners A good understanding of the UK health insurance market, competitive landscape and regulatory environment, including FCA and Consumer Duty requirements Strong commercial and strategic thinking skills, with experience contributing to business planning, growth initiatives or market entry strategies Education is less important than experience, although a degree-level qualification is expected; professional insurance qualifications are advantageous A full UK driving licence and willingness to travel nationally Alignment with Sovereign Health Care's not-for-profit values and purpose-led approach Key Skills & Competencies Strategic vision with the ability to translate long-term objectives into practical, achievable sales plans Strong leadership and people management skills, with the ability to motivate, develop and inspire high-performing teams Excellent communication and influencing skills, comfortable engaging with senior stakeholders, partners and Board members Strong relationship-building capability, both externally with intermediaries and internally across the organisation A data-driven, results-focused mindset, using insight and analysis to inform decisions and improve performance An innovative and adaptable approach, open to new ideas and ways of working in a changing market A genuine customer-centric approach, ensuring ethical sales practices and positive customer outcomes at all times Benefits Car allowance Bonus (TBC) Holiday entitlement increasing with length of service Free car parking Health Cash Plan benefits Up to 10% defined contribution pension Enhanced family leave How to Apply Please submit your CV and a covering letter, outlining your suitability for the role and your motivation for joining Sovereign Health Care. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Dec 19, 2025
Full time
Head of Commercial Sales Salary: £90,000 pa + excellent benefits Shipley- Full Driving Licence required - National travel Full time Company Background Sovereign Health Care (SHC) is a not-for-profit health care cash plan provider with over 150 years of heritage, supporting around 65,000 customers across the UK. Our purpose is simple: better health is for everyone . As a mutual organisation, we reinvest our profits into our members and communities, having donated over £7 million to health and wellbeing causes in the past decade. With customers at the heart of everything we do, SHC is now entering an important phase of growth through our Mission 2030 strategy, focused on sustainable expansion, new products and broader distribution. This role will play a key part in delivering those ambitions. Role Overview The Head of Commercial Sales is a senior leadership role responsible for shaping and delivering Sovereign Health Care's sales strategy across all commercial channels. Reporting to the Chief Executive Officer, you will lead the sales function and drive revenue and membership growth across both B2B and B2C markets. You will combine strategic planning with hands-on leadership, focusing on corporate and intermediary-led growth, individual policy sales, new product launches and the development of new markets and distribution channels. Working closely with the Executive team, you will contribute to overall business strategy and present performance, insights and growth proposals to the Board. Key Qualifications & Experience Significant experience within the UK health insurance, healthcare or employee benefits sector, with a strong background in business development and sales A proven track record in senior sales leadership roles, delivering sustained revenue and customer growth Experience leading and developing sales teams across multiple channels Strong knowledge of intermediary-led distribution, including working with brokers, consultants and third-party partners A good understanding of the UK health insurance market, competitive landscape and regulatory environment, including FCA and Consumer Duty requirements Strong commercial and strategic thinking skills, with experience contributing to business planning, growth initiatives or market entry strategies Education is less important than experience, although a degree-level qualification is expected; professional insurance qualifications are advantageous A full UK driving licence and willingness to travel nationally Alignment with Sovereign Health Care's not-for-profit values and purpose-led approach Key Skills & Competencies Strategic vision with the ability to translate long-term objectives into practical, achievable sales plans Strong leadership and people management skills, with the ability to motivate, develop and inspire high-performing teams Excellent communication and influencing skills, comfortable engaging with senior stakeholders, partners and Board members Strong relationship-building capability, both externally with intermediaries and internally across the organisation A data-driven, results-focused mindset, using insight and analysis to inform decisions and improve performance An innovative and adaptable approach, open to new ideas and ways of working in a changing market A genuine customer-centric approach, ensuring ethical sales practices and positive customer outcomes at all times Benefits Car allowance Bonus (TBC) Holiday entitlement increasing with length of service Free car parking Health Cash Plan benefits Up to 10% defined contribution pension Enhanced family leave How to Apply Please submit your CV and a covering letter, outlining your suitability for the role and your motivation for joining Sovereign Health Care. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Director of Funding & Communications Salary: £85, 694 Reporting to: Chief Executive Officer Contract: 35 hours per week (1.0 FTE) Location: Flexible (UK) with regular travel into London at least once per quarter About The Organisation The employer is an international organisation working to end parasitic disease. They work closely with affected countries, sharing evidence and expertise to eliminate preventable infections. Their purpose is to support people to live healthy lives, free from limiting disease. Their vision is for resilient systems that sustain good health, so everyone everywhere can reach their full potential.They achieve this by working across multiple sectors in numerous countries to deliver effective and robust health programmes that have a lasting impact. The organisation was founded in 2002 with a £20m grant from the Bill & Melinda Gates Foundation, and started life as a research group within Imperial College London. Consistently ranked globally as one of the most cost-effective nonprofit initiatives, they have received significant funding since their inception including from the UK Department of International Development (DFID), USAID and philanthropic investors. What they do Their work includes: Evidence-based disease elimination support Cross-sectoral health systems strengthening Building collaborative partnerships The organisation's main area of focus is the elimination of schistosomiasis and soil-transmitted helminthiases (intestinal worms). Endemic infections of these parasitic worms are found in some of the world's most marginalised communities, and they can have a hugely detrimental effect on individuals, including: Reduced productivity Internal organ damage Impaired child development Reduced school attendance Increased risk of HIV in women Infertility The Role The purpose of the Director of Funding and Communication role is to secure sustainable financial resources and build a strong, trusted brand that amplifies the organisation's mission to share evidence and expertise to end parasitic infections in affected communities. This is a unique opportunity for an exceptional leader in innovative income generation in the international development sector to lead the organisation's income generation strategy. The successful candidate will be responsible for designing and leading the implementation of comprehensive fundraising strategies to secure diversified income streams, while overseeing compelling storytelling and brand visibility to align fundraising efforts and impactful communications with their strategic priorities. The Person The Director of Funding and Communications will be a self-starter with energy and integrity, and a compelling leader in the charity or social enterprise sector, with a track record in raising funds to underpin life-changing work on an international scale. They will thrive on the challenge of creating a new, innovative funding strategy to match the organisation's ambition and values. Closing date: 4th January 2026 at 23:59 1st stage Interview dates: 2nd - 3rd February 2026 2nd stage interview dates: 5th - 6th February 2026 Please ensure you are available to attend an interview on these dates. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). Applicants are required to have the right to work in the UK, and documentary evidence will be requested at the interview stage. Diversity Statement The organisation particularly welcomes applications from candidates from under-represented groups to better reflect their mission and work to improve health equity. Research has shown that women and people from marginalised groups are less likely to apply for a role if they do not meet 100% of the job criteria. Please consider applying even if you do not fully meet the essential criteria. The employer is happy to schedule an informal chat to discuss the role further prior to submitting an application. The organisation is an equal opportunity employer. They welcome and celebrate differences in age, race, ethnicity, national origin, gender identity and expression, sexual orientation, physical or mental ability, religious beliefs, and socio-economic background. They are dedicated to fostering an inclusive environment where every team member is valued, respected, and has equal opportunities to thrive. No agencies please.
Dec 19, 2025
Full time
Director of Funding & Communications Salary: £85, 694 Reporting to: Chief Executive Officer Contract: 35 hours per week (1.0 FTE) Location: Flexible (UK) with regular travel into London at least once per quarter About The Organisation The employer is an international organisation working to end parasitic disease. They work closely with affected countries, sharing evidence and expertise to eliminate preventable infections. Their purpose is to support people to live healthy lives, free from limiting disease. Their vision is for resilient systems that sustain good health, so everyone everywhere can reach their full potential.They achieve this by working across multiple sectors in numerous countries to deliver effective and robust health programmes that have a lasting impact. The organisation was founded in 2002 with a £20m grant from the Bill & Melinda Gates Foundation, and started life as a research group within Imperial College London. Consistently ranked globally as one of the most cost-effective nonprofit initiatives, they have received significant funding since their inception including from the UK Department of International Development (DFID), USAID and philanthropic investors. What they do Their work includes: Evidence-based disease elimination support Cross-sectoral health systems strengthening Building collaborative partnerships The organisation's main area of focus is the elimination of schistosomiasis and soil-transmitted helminthiases (intestinal worms). Endemic infections of these parasitic worms are found in some of the world's most marginalised communities, and they can have a hugely detrimental effect on individuals, including: Reduced productivity Internal organ damage Impaired child development Reduced school attendance Increased risk of HIV in women Infertility The Role The purpose of the Director of Funding and Communication role is to secure sustainable financial resources and build a strong, trusted brand that amplifies the organisation's mission to share evidence and expertise to end parasitic infections in affected communities. This is a unique opportunity for an exceptional leader in innovative income generation in the international development sector to lead the organisation's income generation strategy. The successful candidate will be responsible for designing and leading the implementation of comprehensive fundraising strategies to secure diversified income streams, while overseeing compelling storytelling and brand visibility to align fundraising efforts and impactful communications with their strategic priorities. The Person The Director of Funding and Communications will be a self-starter with energy and integrity, and a compelling leader in the charity or social enterprise sector, with a track record in raising funds to underpin life-changing work on an international scale. They will thrive on the challenge of creating a new, innovative funding strategy to match the organisation's ambition and values. Closing date: 4th January 2026 at 23:59 1st stage Interview dates: 2nd - 3rd February 2026 2nd stage interview dates: 5th - 6th February 2026 Please ensure you are available to attend an interview on these dates. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). Applicants are required to have the right to work in the UK, and documentary evidence will be requested at the interview stage. Diversity Statement The organisation particularly welcomes applications from candidates from under-represented groups to better reflect their mission and work to improve health equity. Research has shown that women and people from marginalised groups are less likely to apply for a role if they do not meet 100% of the job criteria. Please consider applying even if you do not fully meet the essential criteria. The employer is happy to schedule an informal chat to discuss the role further prior to submitting an application. The organisation is an equal opportunity employer. They welcome and celebrate differences in age, race, ethnicity, national origin, gender identity and expression, sexual orientation, physical or mental ability, religious beliefs, and socio-economic background. They are dedicated to fostering an inclusive environment where every team member is valued, respected, and has equal opportunities to thrive. No agencies please.
HARRIS HILL EXECUTIVE SEARCH
Liverpool, Merseyside
Chief Executive Officer - The Brain Charity Location: Liverpool-based - occasional travel across Merseyside and the UK Salary: £75,000 per annum + 10% company pension Contract: permanent, full-time Are you ready to lead a values-driven charity that supports people affected by neurological conditions and their families across Merseyside and nationally? The Brain Charity is a Liverpool-based national charity supporting adults, children and their families affected by any of more than 600 neurological and related conditions. Founded in 1993 by neurologists at The Walton Centre, we have grown a centre-based offer, hospital liaison roles and a national information, training and support service - from practical welfare and legal advice, counselling and rehabilitation (Neuro Gym) to peer connection via The Brain Food Café and employer/school training. We put lived experience, co-production and neuro-inclusive practice at the heart of everything we do: more than half of our staff and many of our volunteers have lived experience of neurological conditions. As our next Chief Executive, you will: Strategic leadership: Develop and deliver a 3-5 year strategy and an operational plan with clear priorities that secures the charity's long-term impact and sustainable growth. Values leadership: Model and embed the charity's person-centred, inclusive and co-productive values across services and culture. Growth & income diversification: Lead development of diverse income streams - fundraising, legacies and commercial activity - to strengthen financial resilience. Partnerships & advocacy: Strengthen senior relationships with NHS partners, local authorities, commissioners and wider stakeholders; amplify the charity's voice in neuro-health and community settings. Service quality & impact: Embed rigorous outcome measurement, quality assurance and contract compliance so our impact drives commissioning and service development. People leadership: Stabilise staff morale, lead and develop a high-performing Senior Leadership Team, and promote wellbeing and inclusive working practices. Governance & financial stewardship: Provide timely, high-quality reporting to the Board; oversee budgeting, forecasting and risk management to safeguard financial sustainability. Who you are: An experienced Chief Executive or senior director with a minimum of three years' experience at CEO or equivalent level. Proven track record of winning and managing commissioned contracts and delivering against local authority or health contracts. Skilled at building strategic partnerships and commanding credibility with senior stakeholders across health, local government and the voluntary sector. Confident at leading turnaround and financial sustainability work - experienced in budgeting, forecasting and making difficult decisions when needed. A values-led, collaborative leader with high emotional intelligence, resilience and a commitment to co-production and inclusion. Why The Brain Charity? Lead a respected, person-centred organisation with a unique, wide-ranging offer across advice, emotional support, rehabilitation, social connection and national training. A high-impact role where you can stabilise the organisation, professionalise fundraising and scale services strategically. Liverpool-based centre with hybrid working and national reach - a chance to influence neuro-health practice and commissioning across the UK. For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. Closing date for applications: 9am, Monday 19th January 2026 As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Dec 18, 2025
Full time
Chief Executive Officer - The Brain Charity Location: Liverpool-based - occasional travel across Merseyside and the UK Salary: £75,000 per annum + 10% company pension Contract: permanent, full-time Are you ready to lead a values-driven charity that supports people affected by neurological conditions and their families across Merseyside and nationally? The Brain Charity is a Liverpool-based national charity supporting adults, children and their families affected by any of more than 600 neurological and related conditions. Founded in 1993 by neurologists at The Walton Centre, we have grown a centre-based offer, hospital liaison roles and a national information, training and support service - from practical welfare and legal advice, counselling and rehabilitation (Neuro Gym) to peer connection via The Brain Food Café and employer/school training. We put lived experience, co-production and neuro-inclusive practice at the heart of everything we do: more than half of our staff and many of our volunteers have lived experience of neurological conditions. As our next Chief Executive, you will: Strategic leadership: Develop and deliver a 3-5 year strategy and an operational plan with clear priorities that secures the charity's long-term impact and sustainable growth. Values leadership: Model and embed the charity's person-centred, inclusive and co-productive values across services and culture. Growth & income diversification: Lead development of diverse income streams - fundraising, legacies and commercial activity - to strengthen financial resilience. Partnerships & advocacy: Strengthen senior relationships with NHS partners, local authorities, commissioners and wider stakeholders; amplify the charity's voice in neuro-health and community settings. Service quality & impact: Embed rigorous outcome measurement, quality assurance and contract compliance so our impact drives commissioning and service development. People leadership: Stabilise staff morale, lead and develop a high-performing Senior Leadership Team, and promote wellbeing and inclusive working practices. Governance & financial stewardship: Provide timely, high-quality reporting to the Board; oversee budgeting, forecasting and risk management to safeguard financial sustainability. Who you are: An experienced Chief Executive or senior director with a minimum of three years' experience at CEO or equivalent level. Proven track record of winning and managing commissioned contracts and delivering against local authority or health contracts. Skilled at building strategic partnerships and commanding credibility with senior stakeholders across health, local government and the voluntary sector. Confident at leading turnaround and financial sustainability work - experienced in budgeting, forecasting and making difficult decisions when needed. A values-led, collaborative leader with high emotional intelligence, resilience and a commitment to co-production and inclusion. Why The Brain Charity? Lead a respected, person-centred organisation with a unique, wide-ranging offer across advice, emotional support, rehabilitation, social connection and national training. A high-impact role where you can stabilise the organisation, professionalise fundraising and scale services strategically. Liverpool-based centre with hybrid working and national reach - a chance to influence neuro-health practice and commissioning across the UK. For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. Closing date for applications: 9am, Monday 19th January 2026 As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
TRT Development Phase Programme Manager Employment Terms Role Title: Development Phase Programme Manager Hosting Organisation: Thames Rivers Trust (TRT) Responsible to: TRT Chief Executive Officer Responsible for: Oversight of programme development, partner coordination, timeline management, and funding bid preparation FTE: 1.0 Contract Type: Fixed term (12 months) Start Date: February - March 2026 (subject to The National Lottery Heritage Fund Permission to Start) Salary Range: £40,000 - £45,000, depending on experience Location: Home-based with regular travel to London and Thames Basin partner locations Hours of Work: 37.5 hours per week, with occasional evening or weekend commitments Annual Leave: 25 days per year plus public holidays Probation Period: 3 months, during which annual leave is by agreement only Pension: TRT operates a contributory pension scheme; details available on request Hosting Organisation Overview Thames Rivers Trust (TRT) is a catchment-based environmental charity focused on enhancing river health and resilience throughout the Thames Basin. As a convening organisation, TRT collaborates with local delivery partners, statutory agencies, and funders to implement nature-based solutions, support environmental data infrastructure, and improve community access to blue spaces. TRT also coordinates the Thames Catchment Community Eels Project (TCCEP), building on a tradition of multi-partner catchment initiatives to achieve significant environmental and social benefits. The Thames Catchment Community Eels Project (TCCEP) is a £3 million flagship programme delivered by Thames Rivers Trust in partnership with seven NGOs and catchment groups. The Development Phase, supported by The National Lottery Heritage Fund, runs from January 2026 to April 2027 and lays the groundwork for a three-year Delivery Phase () across six sub-catchments. This builds on the successful Phase 1 pilot funded through The Green Recovery Challenge Fund (). More info: Project Overview Project Title: Thames Catchment Community Eels Project (TCCEP) Funded By: The National Lottery Heritage Fund (Development Phase) Development Phase Duration: 1 Year Coordinating Organisation: Thames Rivers Trust (TRT) Project Summary: The Thames Catchment Community Eels Project (TCCEP) is a collaborative, catchment-scale initiative that supports the recovery of the critically endangered European eel by removing migration barriers, restoring river habitats, and reconnecting communities with their local water environments. The project builds on the success of a pilot phase funded through the Green Recovery Challenge Fund (), which trained over 200 volunteers, surveyed more than 450 barriers, and helped catalyse collaborative action across the Thames Basin. During this Development Phase (2026), partners will work together to finalise the programme design for a three-year Delivery Phase (). This includes site-level feasibility studies, co-designed community engagement, capital project planning, evaluation framework development, and a final funding application for the Delivery Phase. Alongside habitat restoration, the programme also emphasises education, equity, climate resilience, and long-term legacy, using the iconic eel as a flagship species to inspire action and foster connection. Job Summary This essential role will oversee the coordination, governance, and planning of the TCCEP Development Phase. The Programme Manager will supervise the programme's daily operations, manage partner input into key workstreams (capital design, education, citizen science, inclusion), and ensure that timelines, budgets, and deliverables meet The Heritage Fund expectations. The role involves direct responsibility for preparing the Delivery Phase funding application and ensuring that the Development Phase creates a strong legacy platform for long-term impact. This includes coordinating evaluation planning, risk registers, governance frameworks, and a sustainable funding strategy. The role requires strong leadership, strategic thinking, and the ability to facilitate collaboration among multiple partners across diverse catchments and disciplines. Key Responsibilities Programme Management and Delivery: Lead day-to-day coordination of all Development Phase activities across partner organisations. You will be supported by a team including a Learning & Engagement Officer, Finance & Admin Officer and four external consultants (activity, conservation, interpretation, evaluation), alongside the TRT CEO and key staff from the delivery partners Manage and update the programme timeline, risk register, and delivery plan Oversee preparation and submission of the Delivery Phase application to The National Lottery Heritage Fund Track milestones and ensure high-quality deliverables across capital planning, education, evaluation, and engagement workstreams Stakeholder Engagement and Coordination: Convene and chair monthly partner meetings and quarterly Programme Board meetings Act as the central contact for The Heritage Fund, Environment Agency, and strategic stakeholders Facilitate input from delivery partners, ensuring alignment with shared priorities and timelines Communications and Reporting: Support production of communication materials including briefings, reports, and evaluation summaries Collate and submit regular updates to The Heritage Fund Ensure clear and effective internal communications among partners Legacy and Strategy: Lead development of the project legacy strategy and post-2030 sustainability plans Coordinate funding strategy work with TRT's Fundraising Officer Embed climate resilience, equity, and inclusion principles across project planning Person Specification Essential: Proven track record of managing complex, multi-partner programmes Strong organisational, planning, and project management skills Excellent written and verbal communication skills Experience with funder reporting and application development (preferably The Heritage Fund or equivalent) Ability to manage timelines, budgets, and risk registers with minimal supervision Strategic thinker with a collaborative working style Desirable: Knowledge of river restoration, catchment management, or eel ecology Experience with The National Lottery Heritage Fund or similar funders is desirable Familiarity with Thames catchment geography and delivery networks Experience using collaborative tools and evaluation frameworks in multi-stakeholder programmes Understanding of equity and inclusion in environmental programme design Additional Requirements: Full UK driving licence and access to a vehicle for site visits and meetings Ability to work occasional evenings or weekends Willingness to travel throughout the Thames Basin and London region Conditions of Service: Fixed term for one year, though we would look to extend the role, subject to alternative funding being available to cover the period between the end of the Development Phase and commencement of the Delivery Phase (3-5 months) Standard working week is 37.5 hours, with flexible working arrangements considered The role may involve fieldwork, travel to meetings across the Thames Basin, and working outdoors in varying conditions No overtime will be paid; time off in lieu may be taken with prior agreement Application Process To apply, please send: A CV (no more than 2 pages). A one-page covering letter detailing your interest and suitability for the role. Send applications by an email via the button below. Deadline: 11.59pm Friday 16th January 2026. Interviews: 27th - 30th January 2026. If you would like to discuss the role, please contact by an email.
Dec 13, 2025
Full time
TRT Development Phase Programme Manager Employment Terms Role Title: Development Phase Programme Manager Hosting Organisation: Thames Rivers Trust (TRT) Responsible to: TRT Chief Executive Officer Responsible for: Oversight of programme development, partner coordination, timeline management, and funding bid preparation FTE: 1.0 Contract Type: Fixed term (12 months) Start Date: February - March 2026 (subject to The National Lottery Heritage Fund Permission to Start) Salary Range: £40,000 - £45,000, depending on experience Location: Home-based with regular travel to London and Thames Basin partner locations Hours of Work: 37.5 hours per week, with occasional evening or weekend commitments Annual Leave: 25 days per year plus public holidays Probation Period: 3 months, during which annual leave is by agreement only Pension: TRT operates a contributory pension scheme; details available on request Hosting Organisation Overview Thames Rivers Trust (TRT) is a catchment-based environmental charity focused on enhancing river health and resilience throughout the Thames Basin. As a convening organisation, TRT collaborates with local delivery partners, statutory agencies, and funders to implement nature-based solutions, support environmental data infrastructure, and improve community access to blue spaces. TRT also coordinates the Thames Catchment Community Eels Project (TCCEP), building on a tradition of multi-partner catchment initiatives to achieve significant environmental and social benefits. The Thames Catchment Community Eels Project (TCCEP) is a £3 million flagship programme delivered by Thames Rivers Trust in partnership with seven NGOs and catchment groups. The Development Phase, supported by The National Lottery Heritage Fund, runs from January 2026 to April 2027 and lays the groundwork for a three-year Delivery Phase () across six sub-catchments. This builds on the successful Phase 1 pilot funded through The Green Recovery Challenge Fund (). More info: Project Overview Project Title: Thames Catchment Community Eels Project (TCCEP) Funded By: The National Lottery Heritage Fund (Development Phase) Development Phase Duration: 1 Year Coordinating Organisation: Thames Rivers Trust (TRT) Project Summary: The Thames Catchment Community Eels Project (TCCEP) is a collaborative, catchment-scale initiative that supports the recovery of the critically endangered European eel by removing migration barriers, restoring river habitats, and reconnecting communities with their local water environments. The project builds on the success of a pilot phase funded through the Green Recovery Challenge Fund (), which trained over 200 volunteers, surveyed more than 450 barriers, and helped catalyse collaborative action across the Thames Basin. During this Development Phase (2026), partners will work together to finalise the programme design for a three-year Delivery Phase (). This includes site-level feasibility studies, co-designed community engagement, capital project planning, evaluation framework development, and a final funding application for the Delivery Phase. Alongside habitat restoration, the programme also emphasises education, equity, climate resilience, and long-term legacy, using the iconic eel as a flagship species to inspire action and foster connection. Job Summary This essential role will oversee the coordination, governance, and planning of the TCCEP Development Phase. The Programme Manager will supervise the programme's daily operations, manage partner input into key workstreams (capital design, education, citizen science, inclusion), and ensure that timelines, budgets, and deliverables meet The Heritage Fund expectations. The role involves direct responsibility for preparing the Delivery Phase funding application and ensuring that the Development Phase creates a strong legacy platform for long-term impact. This includes coordinating evaluation planning, risk registers, governance frameworks, and a sustainable funding strategy. The role requires strong leadership, strategic thinking, and the ability to facilitate collaboration among multiple partners across diverse catchments and disciplines. Key Responsibilities Programme Management and Delivery: Lead day-to-day coordination of all Development Phase activities across partner organisations. You will be supported by a team including a Learning & Engagement Officer, Finance & Admin Officer and four external consultants (activity, conservation, interpretation, evaluation), alongside the TRT CEO and key staff from the delivery partners Manage and update the programme timeline, risk register, and delivery plan Oversee preparation and submission of the Delivery Phase application to The National Lottery Heritage Fund Track milestones and ensure high-quality deliverables across capital planning, education, evaluation, and engagement workstreams Stakeholder Engagement and Coordination: Convene and chair monthly partner meetings and quarterly Programme Board meetings Act as the central contact for The Heritage Fund, Environment Agency, and strategic stakeholders Facilitate input from delivery partners, ensuring alignment with shared priorities and timelines Communications and Reporting: Support production of communication materials including briefings, reports, and evaluation summaries Collate and submit regular updates to The Heritage Fund Ensure clear and effective internal communications among partners Legacy and Strategy: Lead development of the project legacy strategy and post-2030 sustainability plans Coordinate funding strategy work with TRT's Fundraising Officer Embed climate resilience, equity, and inclusion principles across project planning Person Specification Essential: Proven track record of managing complex, multi-partner programmes Strong organisational, planning, and project management skills Excellent written and verbal communication skills Experience with funder reporting and application development (preferably The Heritage Fund or equivalent) Ability to manage timelines, budgets, and risk registers with minimal supervision Strategic thinker with a collaborative working style Desirable: Knowledge of river restoration, catchment management, or eel ecology Experience with The National Lottery Heritage Fund or similar funders is desirable Familiarity with Thames catchment geography and delivery networks Experience using collaborative tools and evaluation frameworks in multi-stakeholder programmes Understanding of equity and inclusion in environmental programme design Additional Requirements: Full UK driving licence and access to a vehicle for site visits and meetings Ability to work occasional evenings or weekends Willingness to travel throughout the Thames Basin and London region Conditions of Service: Fixed term for one year, though we would look to extend the role, subject to alternative funding being available to cover the period between the end of the Development Phase and commencement of the Delivery Phase (3-5 months) Standard working week is 37.5 hours, with flexible working arrangements considered The role may involve fieldwork, travel to meetings across the Thames Basin, and working outdoors in varying conditions No overtime will be paid; time off in lieu may be taken with prior agreement Application Process To apply, please send: A CV (no more than 2 pages). A one-page covering letter detailing your interest and suitability for the role. Send applications by an email via the button below. Deadline: 11.59pm Friday 16th January 2026. Interviews: 27th - 30th January 2026. If you would like to discuss the role, please contact by an email.
Chief Operating Officer Location: Hybrid (Manchester office with national travel) Contract: Permanent, full-time (37.5 hours per week) Salary: £65,000-£70,000 Closing date: Monday 12th January 2026 (10am) About Them Our client the UK's leading not for profit network dedicated to social cohesion. They work across sectors to build a more connected, less divided society by strengthening trust, belonging and resilience in communities. Their growing membership spans local authorities, charities, civil society and business, and they support partners through place-based cohesion and intercultural programmes, research and policy influence, training, consultancy, leadership development, and a thriving programme of networks, events and knowledge sharing. They are collaborative, evidence led and committed to building common ground, creating environments where diverse communities are able to thrive together. About the Role This is a pivotal moment for them as they enter the next stage of their strategic growth. They are seeking a dynamic Chief Operating Officer (COO) to play a central leadership role in shaping their future and strengthening their national impact. Working closely with the CEO and Senior Leadership Team, you will ensure the organisation has the systems, culture and resources needed to deliver on their mission. This is a transformational cross-organisational role, leading their core internal functions: finance, HR, IT, project management, communications, engagement and events, while driving continuous improvement, financial sustainability and organisational resilience. You will bring strategic vision, operational excellence and a collaborative leadership style that empowers colleagues, champions inclusion and wellbeing, and ensures their operations remain aligned with their purpose of building a more united and less divided society. About You They are looking for a strategic, enabling and emotionally intelligent leader with proven experience overseeing multi-function operations at a senior level, strong financial management and strategic planning expertise, and experience within the charity or public sector. You will bring excellent organisational and problem-solving skills, a track record of income generation and bid development, and the ability to build productive relationships with a wide range of stakeholders. Knowledge of cohesion, integration or community development is desirable but not essential. Personally, you will be collaborative, inclusive and solutions focused, with strong emotional intelligence, resilience and a commitment to continuous learning. Benefits 30 days' annual leave per year Hybrid working (typically 3 days in the office) Enhanced sick pay Enhanced maternity and paternity pay How to Apply To apply, please submit your CV and complete the application form, where you will be asked to answer three questions: Why are you interested in this role and how do your values align with their mission? What achievements make you a strong candidate for the COO role? How does your leadership style empower others and create a positive culture? Deadline: Monday 12 January 2026 (10am) First Interviews: w/c 26 January 2026 (remote) Final Interviews : w/c 9 February 2026 (in-person) Their Commitment to Inclusion They are committed to equity, diversity and inclusion. They welcome applications from people of all backgrounds and particularly encourage individuals from communities under-represented in the charity sector to apply. Impostor syndrome can disproportionately impact candidates from marginalised groups-if you are unsure whether to apply, they encourage you to do so. REF-
Dec 10, 2025
Full time
Chief Operating Officer Location: Hybrid (Manchester office with national travel) Contract: Permanent, full-time (37.5 hours per week) Salary: £65,000-£70,000 Closing date: Monday 12th January 2026 (10am) About Them Our client the UK's leading not for profit network dedicated to social cohesion. They work across sectors to build a more connected, less divided society by strengthening trust, belonging and resilience in communities. Their growing membership spans local authorities, charities, civil society and business, and they support partners through place-based cohesion and intercultural programmes, research and policy influence, training, consultancy, leadership development, and a thriving programme of networks, events and knowledge sharing. They are collaborative, evidence led and committed to building common ground, creating environments where diverse communities are able to thrive together. About the Role This is a pivotal moment for them as they enter the next stage of their strategic growth. They are seeking a dynamic Chief Operating Officer (COO) to play a central leadership role in shaping their future and strengthening their national impact. Working closely with the CEO and Senior Leadership Team, you will ensure the organisation has the systems, culture and resources needed to deliver on their mission. This is a transformational cross-organisational role, leading their core internal functions: finance, HR, IT, project management, communications, engagement and events, while driving continuous improvement, financial sustainability and organisational resilience. You will bring strategic vision, operational excellence and a collaborative leadership style that empowers colleagues, champions inclusion and wellbeing, and ensures their operations remain aligned with their purpose of building a more united and less divided society. About You They are looking for a strategic, enabling and emotionally intelligent leader with proven experience overseeing multi-function operations at a senior level, strong financial management and strategic planning expertise, and experience within the charity or public sector. You will bring excellent organisational and problem-solving skills, a track record of income generation and bid development, and the ability to build productive relationships with a wide range of stakeholders. Knowledge of cohesion, integration or community development is desirable but not essential. Personally, you will be collaborative, inclusive and solutions focused, with strong emotional intelligence, resilience and a commitment to continuous learning. Benefits 30 days' annual leave per year Hybrid working (typically 3 days in the office) Enhanced sick pay Enhanced maternity and paternity pay How to Apply To apply, please submit your CV and complete the application form, where you will be asked to answer three questions: Why are you interested in this role and how do your values align with their mission? What achievements make you a strong candidate for the COO role? How does your leadership style empower others and create a positive culture? Deadline: Monday 12 January 2026 (10am) First Interviews: w/c 26 January 2026 (remote) Final Interviews : w/c 9 February 2026 (in-person) Their Commitment to Inclusion They are committed to equity, diversity and inclusion. They welcome applications from people of all backgrounds and particularly encourage individuals from communities under-represented in the charity sector to apply. Impostor syndrome can disproportionately impact candidates from marginalised groups-if you are unsure whether to apply, they encourage you to do so. REF-
Director of IT Operations Executive Level 2: £95,000 - £113,625 per annum Contracted Hours: Full time, 37 hours per week Contract Type: Permanent Location: Home-based, with travel to meetings as required Closing Date: Monday 22 December 2025 at 11.59pm Make a difference Every role at CQC contributes to our purpose of keeping people safe and improving care across the country. Our role in the CQC is personal - each of us, along with our friends, family, and loved ones access care in some way, shape, or form. This is your opportunity to join us and help make care better. This is a critical role for the CQC. As Director of IT Operations, you'll lead the delivery of CQC's digital and IT strategy, ensuring our systems are secure, reliable, and future-ready. We have been transparent about our recent technology challenges, so you'll be joining the team at a pivotal time as we work together to improve our systems for our internal staff, as well as health & care providers across the country. If you're an experienced, values based IT leader looking for a Director level role that gives a true sense of meaning and purpose, you've found it! Picture this In this role, you'll work at the heart of CQC, influencing decisions at the highest level and driving innovation that impacts millions. In the last year as a Director of IT Operations , you might have: - Delivered a major upgrade to CQC's cloud infrastructure, improving resilience and security across the organisation. - Successfully led a complex programme to remove reliance on legacy systems, working with internal colleagues and external suppliers. - Led business continuity processes and delivered mitigating actions, advising the Executive team and board on appropriate actions. - Led a cross-directorate initiative to embed emerging technologies, enabling smarter ways of working and better outcomes for the public. - Mentored, coached, and supported your team of deputy directors to develop their leadership and work collaboratively. The role You'll play an important part in delivering our mission. In this role, you'll: - Lead strategy: Lead on the development and delivery of our IT strategy in relation to all aspects of IT infrastructure, hardware, and IT operational services. - Oversee IT operations: Ensure robust management of infrastructure, service desk, and supplier relationships to keep systems secure and reliable. - Drive innovation: Champion and introduce new and emerging technologies that improve quality, productivity, and minimise risk. Show us We'll be looking for specific values, skills, knowledge, and experience in your application form: - Values: A strong personal values base which aligns with our CQC Way values and commitments. - Proven leadership in IT transformation: Experience driving organisational change and delivering complex IT strategies in large, complex, and regulated environments. - Operational excellence: Demonstrable ability to successfully take ownership of, and deliver high quality IT operational services. - Credibility and honed leadership skills: Experience working with senior leaders and stakeholders, driving the development and skills of team members with a supportive and motivational style. Join us at CQC and grow your career in an organisation that values learning, collaboration, and meaning. Apply today to join a workplace where your impact is felt every day. How to apply To apply for this role, please submit a copy of your CV and Supporting Statement (no more than 750 words) via the recruitment system: Your Supporting Statement should cover the following: " Please outline why you want to work for the CQC, how your personal values meet the candidate brief, and why you think you should be shortlisted." You will also be required to complete additional role specific questions at the beginning of your application. - Describe your experience in an IT leadership role, including delivery of IT operational services, managing and developing technology teams, and working with executive-level stakeholders and suppliers (max 250 words). - Please outline your experience in managing IT risks, compliance with industry standards, and business continuity processes (max 250 words). - Please outline your experience in working in a fast paced, complex environment undergoing significant change and improvement (max 250 words). Compliance To progress your application, you'll need to provide evidence of your right to work in the UK. Without a valid right to work, you won't be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check. Next steps If you apply, you'll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants page on our website for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted. For an informal discussion about the role, please contact Esther Provins, Chief Data, Digital & Registration Officer. For general enquiries, please contact us. The Benefits - Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually eight days per year). - Training and development opportunities. - Wellbeing initiatives, such as gym discounts and meditation. - NHS pension scheme, with around 14% employer contribution. - Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for two years), reward vouchers, car leasing, and more! Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they're a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we'll work with you to remove any barriers. Please note, if you have previously informed us of adjustments you need for an interview or within your role, these are not carried over and must be discussed for each individual application you make. We promote a workplace where fairness, respect, and inclusion are a priority . Diverse teams make our work better, help us deliver our mission, and make our culture stronger. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any: - Age - Sex - Gender identity or expression - Sexual orientation - Religion or belief - Ethnicity - Disability Values and vision We are guided by our core values, which shape our work and our culture. Excellence - being a high-performing organisation. Caring - treating everyone with dignity and respect. Integrity - doing the right thing. Teamwork - learning from each other to be the best we can. We are a disability confident employer and a carer confident employer. A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind: - AI can support research, structuring, and refining your writing, but your application must reflect your real skills and experience . - Spell-checking and condensing word counts are great ways to use AI effectively. - Do not copy and paste AI-generated answers. These will not help you stand out; remember, we want to hear about your skills and experience. - Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.
Dec 05, 2025
Full time
Director of IT Operations Executive Level 2: £95,000 - £113,625 per annum Contracted Hours: Full time, 37 hours per week Contract Type: Permanent Location: Home-based, with travel to meetings as required Closing Date: Monday 22 December 2025 at 11.59pm Make a difference Every role at CQC contributes to our purpose of keeping people safe and improving care across the country. Our role in the CQC is personal - each of us, along with our friends, family, and loved ones access care in some way, shape, or form. This is your opportunity to join us and help make care better. This is a critical role for the CQC. As Director of IT Operations, you'll lead the delivery of CQC's digital and IT strategy, ensuring our systems are secure, reliable, and future-ready. We have been transparent about our recent technology challenges, so you'll be joining the team at a pivotal time as we work together to improve our systems for our internal staff, as well as health & care providers across the country. If you're an experienced, values based IT leader looking for a Director level role that gives a true sense of meaning and purpose, you've found it! Picture this In this role, you'll work at the heart of CQC, influencing decisions at the highest level and driving innovation that impacts millions. In the last year as a Director of IT Operations , you might have: - Delivered a major upgrade to CQC's cloud infrastructure, improving resilience and security across the organisation. - Successfully led a complex programme to remove reliance on legacy systems, working with internal colleagues and external suppliers. - Led business continuity processes and delivered mitigating actions, advising the Executive team and board on appropriate actions. - Led a cross-directorate initiative to embed emerging technologies, enabling smarter ways of working and better outcomes for the public. - Mentored, coached, and supported your team of deputy directors to develop their leadership and work collaboratively. The role You'll play an important part in delivering our mission. In this role, you'll: - Lead strategy: Lead on the development and delivery of our IT strategy in relation to all aspects of IT infrastructure, hardware, and IT operational services. - Oversee IT operations: Ensure robust management of infrastructure, service desk, and supplier relationships to keep systems secure and reliable. - Drive innovation: Champion and introduce new and emerging technologies that improve quality, productivity, and minimise risk. Show us We'll be looking for specific values, skills, knowledge, and experience in your application form: - Values: A strong personal values base which aligns with our CQC Way values and commitments. - Proven leadership in IT transformation: Experience driving organisational change and delivering complex IT strategies in large, complex, and regulated environments. - Operational excellence: Demonstrable ability to successfully take ownership of, and deliver high quality IT operational services. - Credibility and honed leadership skills: Experience working with senior leaders and stakeholders, driving the development and skills of team members with a supportive and motivational style. Join us at CQC and grow your career in an organisation that values learning, collaboration, and meaning. Apply today to join a workplace where your impact is felt every day. How to apply To apply for this role, please submit a copy of your CV and Supporting Statement (no more than 750 words) via the recruitment system: Your Supporting Statement should cover the following: " Please outline why you want to work for the CQC, how your personal values meet the candidate brief, and why you think you should be shortlisted." You will also be required to complete additional role specific questions at the beginning of your application. - Describe your experience in an IT leadership role, including delivery of IT operational services, managing and developing technology teams, and working with executive-level stakeholders and suppliers (max 250 words). - Please outline your experience in managing IT risks, compliance with industry standards, and business continuity processes (max 250 words). - Please outline your experience in working in a fast paced, complex environment undergoing significant change and improvement (max 250 words). Compliance To progress your application, you'll need to provide evidence of your right to work in the UK. Without a valid right to work, you won't be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check. Next steps If you apply, you'll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants page on our website for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted. For an informal discussion about the role, please contact Esther Provins, Chief Data, Digital & Registration Officer. For general enquiries, please contact us. The Benefits - Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually eight days per year). - Training and development opportunities. - Wellbeing initiatives, such as gym discounts and meditation. - NHS pension scheme, with around 14% employer contribution. - Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for two years), reward vouchers, car leasing, and more! Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they're a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we'll work with you to remove any barriers. Please note, if you have previously informed us of adjustments you need for an interview or within your role, these are not carried over and must be discussed for each individual application you make. We promote a workplace where fairness, respect, and inclusion are a priority . Diverse teams make our work better, help us deliver our mission, and make our culture stronger. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any: - Age - Sex - Gender identity or expression - Sexual orientation - Religion or belief - Ethnicity - Disability Values and vision We are guided by our core values, which shape our work and our culture. Excellence - being a high-performing organisation. Caring - treating everyone with dignity and respect. Integrity - doing the right thing. Teamwork - learning from each other to be the best we can. We are a disability confident employer and a carer confident employer. A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind: - AI can support research, structuring, and refining your writing, but your application must reflect your real skills and experience . - Spell-checking and condensing word counts are great ways to use AI effectively. - Do not copy and paste AI-generated answers. These will not help you stand out; remember, we want to hear about your skills and experience. - Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.
Harris Hill is proud to be partnering with the Community Land Trust Network to recruit a New Business, Partnerships and Innovation Manager - an exciting opportunity to join a highly respected national charity championing land justice, community ownership and social equity. About the Role Accountable to: Chief Executive Officer Salary: £45,200-£55,200 (depending on skills and experience) Contract: 12-month fixed-term contract, with potential to become permanent Working Hours: 3 days / 21 hours per week (with reduced duties), or 4 days / 28 hours per week Working pattern negotiable Location: Remote/home-based This newly created role will play a pivotal part in expanding the charity's income and influence. You will: Lead on new business development, nurturing existing supporters and securing new partnerships with developers, housing associations, local authorities, funders and other stakeholders. Shape and grow their consultancy and service offer, helping reduce reliance on grant funding. Support the roll-out of their Growth Lab, working with practitioners and community groups to develop innovative models, products and services for Community Land Trusts. Capture insights, impact and learning to strengthen the case for scaling these innovations. Work closely with the CEO on funding proposals, partnership development and strategic initiatives. This role offers variety, influence and the chance to help shape a major area of the charity's future work. The team operates fully remotely, with a warm, collaborative culture and a strong focus on wellbeing. About You They are looking for someone who: Has experience in partnerships, business development, philanthropy or account management - and enjoys turning opportunities into long-term relationships. Communicates with clarity, confidence and professionalism across sectors including business, charity, local government and community groups. Is entrepreneurial, proactive and excited by innovation and co-creation. Shares a commitment to social justice, equity and community-led change. Key Dates Closing date: Monday 5th January 2026 Interviews: Week commencing 12th January 2026 How to Apply Please email Hannah at to request the full job pack, or you can download it directly from this advert. If you'd like to learn more about the role, you're welcome to book a call with Hannah. Alternatively, you can simply send your CV and supporting statement which must follow the structure outlined in the job pack before the closing date, and Hannah will get in touch. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Dec 05, 2025
Full time
Harris Hill is proud to be partnering with the Community Land Trust Network to recruit a New Business, Partnerships and Innovation Manager - an exciting opportunity to join a highly respected national charity championing land justice, community ownership and social equity. About the Role Accountable to: Chief Executive Officer Salary: £45,200-£55,200 (depending on skills and experience) Contract: 12-month fixed-term contract, with potential to become permanent Working Hours: 3 days / 21 hours per week (with reduced duties), or 4 days / 28 hours per week Working pattern negotiable Location: Remote/home-based This newly created role will play a pivotal part in expanding the charity's income and influence. You will: Lead on new business development, nurturing existing supporters and securing new partnerships with developers, housing associations, local authorities, funders and other stakeholders. Shape and grow their consultancy and service offer, helping reduce reliance on grant funding. Support the roll-out of their Growth Lab, working with practitioners and community groups to develop innovative models, products and services for Community Land Trusts. Capture insights, impact and learning to strengthen the case for scaling these innovations. Work closely with the CEO on funding proposals, partnership development and strategic initiatives. This role offers variety, influence and the chance to help shape a major area of the charity's future work. The team operates fully remotely, with a warm, collaborative culture and a strong focus on wellbeing. About You They are looking for someone who: Has experience in partnerships, business development, philanthropy or account management - and enjoys turning opportunities into long-term relationships. Communicates with clarity, confidence and professionalism across sectors including business, charity, local government and community groups. Is entrepreneurial, proactive and excited by innovation and co-creation. Shares a commitment to social justice, equity and community-led change. Key Dates Closing date: Monday 5th January 2026 Interviews: Week commencing 12th January 2026 How to Apply Please email Hannah at to request the full job pack, or you can download it directly from this advert. If you'd like to learn more about the role, you're welcome to book a call with Hannah. Alternatively, you can simply send your CV and supporting statement which must follow the structure outlined in the job pack before the closing date, and Hannah will get in touch. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
A well-established and successful organisation based in North West London is looking for a strategic and commercially minded Head of Marketing to join the team. As Head of Marketing, you will lead a high-performing marketing team and take ownership of marketing strategy, planning and leadership developing comprehensive multi-channel strategies that align with company objectives and position their brands effectively across the UK and EU markets. This role would suit an experienced marketing generalist with strong product, ecommerce, or B2B and B2C marketing agency experience, who enjoys combining strategic thinking with hands-on delivery. As the Head of Marketing your role will encompass the full marketing mix including strategic planning, market research and analysis, brand marketing, communications, digital and media marketing, e-commerce activity and PR. The ideal candidate will have proven experience in a senior marketing leadership role and a track record of building and executing marketing strategies across B2B and B2C environments. You will have experience developing high-performing marketing teams within a growing business and will hold a relevant marketing degree-level qualification, ideally supported by a professional accreditation. The salary on offer is £90,000 - £100,000 per annum, dependent on experience. Other job titles relevant to this role would include: Senior Marketing Manager, Marketing Director, CMO or Chief Marketing Officer, VP of Marketing, Director of Marketing & Communications >
Dec 05, 2025
Full time
A well-established and successful organisation based in North West London is looking for a strategic and commercially minded Head of Marketing to join the team. As Head of Marketing, you will lead a high-performing marketing team and take ownership of marketing strategy, planning and leadership developing comprehensive multi-channel strategies that align with company objectives and position their brands effectively across the UK and EU markets. This role would suit an experienced marketing generalist with strong product, ecommerce, or B2B and B2C marketing agency experience, who enjoys combining strategic thinking with hands-on delivery. As the Head of Marketing your role will encompass the full marketing mix including strategic planning, market research and analysis, brand marketing, communications, digital and media marketing, e-commerce activity and PR. The ideal candidate will have proven experience in a senior marketing leadership role and a track record of building and executing marketing strategies across B2B and B2C environments. You will have experience developing high-performing marketing teams within a growing business and will hold a relevant marketing degree-level qualification, ideally supported by a professional accreditation. The salary on offer is £90,000 - £100,000 per annum, dependent on experience. Other job titles relevant to this role would include: Senior Marketing Manager, Marketing Director, CMO or Chief Marketing Officer, VP of Marketing, Director of Marketing & Communications >
Construction Industry Training Board (CITB)
Peterborough, Cambridgeshire
Construction Industry Training Board (CITB) Chief Financial Officer c. £140,000 plus sector leading benefits Peterborough or hybrid, with regular UK travel As the Industry Training Board for construction sectors in England, Scotland and Wales, our role is to help the construction industry attract diverse new talent and support skills development to build a better Britain. This means engaging with and supporting the construction industry to invest in people and training, to ensure that the industry has the high-quality training and infrastructure required to sustain and develop a safe, professional and fully qualified workforce, and a productive and economically successful construction sector across the UK. Levy funded by industry, and sponsored by the Department for Work and Pensions, we are accountable to government ministers and ultimately Parliament, with a role to influence educational policy to ensure it reflects the needs of employers, now and in the future. We operate across a complex stakeholder landscape as an executive non-departmental public body in charge of our own substantial budget and activities, and we are genuinely accountable to a complex stakeholder landscape, required to confirm ongoing industry support every three years through a Consensus process. Strong business performance is consequently critical. Success for CITB is being recognised by industry as an asset and an ally in ensuring that the skills the industry needs are available where and when they are needed. As Chief Financial Officer, reporting to the CEO, you will be well positioned to make a strong contribution to CITB's success moving forward, responsible for the strategic leadership and development of three key functions: Finance, Digital, Data and Technology, and our Central Portfolio Office, as we build on existing capabilities in these areas in pursuit of business efficiency and excellence. We are looking for a strategic, authoritative and inclusive leader who has supported outstanding business performance in a commensurate role; ideally having worked in a business services organisation of similar size, scope and complexity. Where your experience has been gained is less important that what you have achieved; we are open minded about what we can learn from other sectors. What is most important is your experience of having overseen a step change in corporate capability and performance, achieved through strong leadership credentials and substantial personal credibility, securing you the respect and cooperation of both board members and the multi-disciplinary team who thrive in the culture you set. It's an exciting time to join CITB as we step up our capability and performance in support of an industry of national importance. We hope you will consider joining us. To apply for this post please click apply on website. Closing Date: Monday 5 January 2026 (12pm) For an informal discussion about the role, contact our recruitment partners, GatenbySanderson: Khadeeja Khalid, or Stephanie Wilson, . Equality and Inclusion at CITB We wish for our workforce and that of the construction sector, to reflect the diversity of today's society across the UK. Our work is based on three guiding principles: Fairness, Inclusion and Respect (FIR) and this forms the foundation of our work with colleagues and with the construction sector. We stand against discrimination and inappropriate behaviour in all forms. We raise awareness, challenge stigma and bias, and drive change to create the right environment for everyone to flourish and to be their authentic and best selves. We welcome applications from all backgrounds.
Dec 05, 2025
Full time
Construction Industry Training Board (CITB) Chief Financial Officer c. £140,000 plus sector leading benefits Peterborough or hybrid, with regular UK travel As the Industry Training Board for construction sectors in England, Scotland and Wales, our role is to help the construction industry attract diverse new talent and support skills development to build a better Britain. This means engaging with and supporting the construction industry to invest in people and training, to ensure that the industry has the high-quality training and infrastructure required to sustain and develop a safe, professional and fully qualified workforce, and a productive and economically successful construction sector across the UK. Levy funded by industry, and sponsored by the Department for Work and Pensions, we are accountable to government ministers and ultimately Parliament, with a role to influence educational policy to ensure it reflects the needs of employers, now and in the future. We operate across a complex stakeholder landscape as an executive non-departmental public body in charge of our own substantial budget and activities, and we are genuinely accountable to a complex stakeholder landscape, required to confirm ongoing industry support every three years through a Consensus process. Strong business performance is consequently critical. Success for CITB is being recognised by industry as an asset and an ally in ensuring that the skills the industry needs are available where and when they are needed. As Chief Financial Officer, reporting to the CEO, you will be well positioned to make a strong contribution to CITB's success moving forward, responsible for the strategic leadership and development of three key functions: Finance, Digital, Data and Technology, and our Central Portfolio Office, as we build on existing capabilities in these areas in pursuit of business efficiency and excellence. We are looking for a strategic, authoritative and inclusive leader who has supported outstanding business performance in a commensurate role; ideally having worked in a business services organisation of similar size, scope and complexity. Where your experience has been gained is less important that what you have achieved; we are open minded about what we can learn from other sectors. What is most important is your experience of having overseen a step change in corporate capability and performance, achieved through strong leadership credentials and substantial personal credibility, securing you the respect and cooperation of both board members and the multi-disciplinary team who thrive in the culture you set. It's an exciting time to join CITB as we step up our capability and performance in support of an industry of national importance. We hope you will consider joining us. To apply for this post please click apply on website. Closing Date: Monday 5 January 2026 (12pm) For an informal discussion about the role, contact our recruitment partners, GatenbySanderson: Khadeeja Khalid, or Stephanie Wilson, . Equality and Inclusion at CITB We wish for our workforce and that of the construction sector, to reflect the diversity of today's society across the UK. Our work is based on three guiding principles: Fairness, Inclusion and Respect (FIR) and this forms the foundation of our work with colleagues and with the construction sector. We stand against discrimination and inappropriate behaviour in all forms. We raise awareness, challenge stigma and bias, and drive change to create the right environment for everyone to flourish and to be their authentic and best selves. We welcome applications from all backgrounds.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nov 17, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nov 17, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nov 17, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nov 17, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
