Description We're making a significant investment in pricing capability with a comprehensive pricing transformation programme. This includes the implementation of new pricing software, market-leading modelling, and performance monitoring approaches. Our pricing structure is more aligned to focus on the key disciplines of technical pricing, market pricing and pricing governance. As a result, several vacancies have arisen, with a need for strong data science, actuarial and governance skills. Do you have expertise in Retail Pricing data and modelling techniques within the Insurance industry coupled with knowledge of price optimisation and other actuarial techniques? We're seeking an experienced Senior Retail Pricing Analyst (SME) to help deliver the Retail Pricing strategy for the SME Private Medical Insurance (PMI) and non-PMI portfolio in our Pricing team in AXA Health. Reporting to our Retail Pricing Manager (SME), you'll continually refine Retail Pricing models and fine-tune the optimisation of SME rates in the market to strike the required balance between volume and value. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Building behavioural, demand, and market premium models in Radar that are robust, adhere to regulatory rules, and continuously enhance value. Modelling performance monitoring, recommending model reviews and agile interim rating changes, maintain and enhance Radar LTV models, ensuring assumptions are robust. Delivering and refining Radar optimisation and rating models to deliver required volume and value results, taking insight-led action to fine-tune trading performance. Making pricing recommendations for legacy SME PMI and non-PMI portfolios prior to migration, using new and existing models to inform proposals, and support migration pricing requirements. Supporting Portfolio Management with evaluation of new deals, offers and tests, ensure Fair Pricing Policy and conduct expectations are adhered to in pricing proposals. Ensuring modelling and performance data is robust, liaising with Data & Systems team to initiate appropriate improvements Coaching and mentoring junior pricing analysts, peer reviewing their models and recommending improvements as appropriate. Building effective working relationships with other Pricing teams, Distribution, Propositions, Finance, Medical Underwriting and Compliance. Due to the number of applications, we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Expert knowledge of Retail Pricing data and modelling techniques, including GLMs and machine learning such as GBMs, within the Insurance industry. Excellent knowledge of price optimisation and other actuarial techniques including reserving, and profit and loss (P&L) dynamics of an insurance company. Significant experience of using Radar pricing software. Higher education (equivalent grades of 2:1 or higher) in a mathematics or statistics related discipline and ideally studying towards actuarial qualification. Understanding of the regulatory environment in which the business operates and understanding of the dynamics of large organisations. Outstanding communication and influencing skills. Solution focused, with a strong focus on delivery, and desire for continuous improvement. Self-motivated with a can-do attitude, valuing the contribution of others and understanding the need for collaboration. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private medical cover 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to Who we are: At AXA Health, we're passionate about helping our members to put their health first, whether that's individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there's a problem, our members can be confident we'll guide them, every step of the way.
Dec 13, 2025
Full time
Description We're making a significant investment in pricing capability with a comprehensive pricing transformation programme. This includes the implementation of new pricing software, market-leading modelling, and performance monitoring approaches. Our pricing structure is more aligned to focus on the key disciplines of technical pricing, market pricing and pricing governance. As a result, several vacancies have arisen, with a need for strong data science, actuarial and governance skills. Do you have expertise in Retail Pricing data and modelling techniques within the Insurance industry coupled with knowledge of price optimisation and other actuarial techniques? We're seeking an experienced Senior Retail Pricing Analyst (SME) to help deliver the Retail Pricing strategy for the SME Private Medical Insurance (PMI) and non-PMI portfolio in our Pricing team in AXA Health. Reporting to our Retail Pricing Manager (SME), you'll continually refine Retail Pricing models and fine-tune the optimisation of SME rates in the market to strike the required balance between volume and value. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Building behavioural, demand, and market premium models in Radar that are robust, adhere to regulatory rules, and continuously enhance value. Modelling performance monitoring, recommending model reviews and agile interim rating changes, maintain and enhance Radar LTV models, ensuring assumptions are robust. Delivering and refining Radar optimisation and rating models to deliver required volume and value results, taking insight-led action to fine-tune trading performance. Making pricing recommendations for legacy SME PMI and non-PMI portfolios prior to migration, using new and existing models to inform proposals, and support migration pricing requirements. Supporting Portfolio Management with evaluation of new deals, offers and tests, ensure Fair Pricing Policy and conduct expectations are adhered to in pricing proposals. Ensuring modelling and performance data is robust, liaising with Data & Systems team to initiate appropriate improvements Coaching and mentoring junior pricing analysts, peer reviewing their models and recommending improvements as appropriate. Building effective working relationships with other Pricing teams, Distribution, Propositions, Finance, Medical Underwriting and Compliance. Due to the number of applications, we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Expert knowledge of Retail Pricing data and modelling techniques, including GLMs and machine learning such as GBMs, within the Insurance industry. Excellent knowledge of price optimisation and other actuarial techniques including reserving, and profit and loss (P&L) dynamics of an insurance company. Significant experience of using Radar pricing software. Higher education (equivalent grades of 2:1 or higher) in a mathematics or statistics related discipline and ideally studying towards actuarial qualification. Understanding of the regulatory environment in which the business operates and understanding of the dynamics of large organisations. Outstanding communication and influencing skills. Solution focused, with a strong focus on delivery, and desire for continuous improvement. Self-motivated with a can-do attitude, valuing the contribution of others and understanding the need for collaboration. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private medical cover 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to Who we are: At AXA Health, we're passionate about helping our members to put their health first, whether that's individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there's a problem, our members can be confident we'll guide them, every step of the way.
Description We're making a significant investment in pricing capability with a comprehensive pricing transformation programme. This includes the implementation of new pricing software, market-leading modelling, and performance monitoring approaches. Our pricing structure is more aligned to focus on the key disciplines of technical pricing, market pricing and pricing governance. As a result, several vacancies have arisen, with a need for strong data science, actuarial and governance skills. Do you have expertise in Retail Pricing data and modelling techniques within the Insurance industry coupled with knowledge of price optimisation and other actuarial techniques? We're seeking an experienced Senior Retail Pricing Analyst (SME) to help deliver the Retail Pricing strategy for the SME Private Medical Insurance (PMI) and non-PMI portfolio in our Pricing team in AXA Health. Reporting to our Retail Pricing Manager (SME), you'll continually refine Retail Pricing models and fine-tune the optimisation of SME rates in the market to strike the required balance between volume and value. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Building behavioural, demand, and market premium models in Radar that are robust, adhere to regulatory rules, and continuously enhance value. Modelling performance monitoring, recommending model reviews and agile interim rating changes, maintain and enhance Radar LTV models, ensuring assumptions are robust. Delivering and refining Radar optimisation and rating models to deliver required volume and value results, taking insight-led action to fine-tune trading performance. Making pricing recommendations for legacy SME PMI and non-PMI portfolios prior to migration, using new and existing models to inform proposals, and support migration pricing requirements. Supporting Portfolio Management with evaluation of new deals, offers and tests, ensure Fair Pricing Policy and conduct expectations are adhered to in pricing proposals. Ensuring modelling and performance data is robust, liaising with Data & Systems team to initiate appropriate improvements Coaching and mentoring junior pricing analysts, peer reviewing their models and recommending improvements as appropriate. Building effective working relationships with other Pricing teams, Distribution, Propositions, Finance, Medical Underwriting and Compliance. Due to the number of applications, we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Expert knowledge of Retail Pricing data and modelling techniques, including GLMs and machine learning such as GBMs, within the Insurance industry. Excellent knowledge of price optimisation and other actuarial techniques including reserving, and profit and loss (P&L) dynamics of an insurance company. Significant experience of using Radar pricing software. Higher education (equivalent grades of 2:1 or higher) in a mathematics or statistics related discipline and ideally studying towards actuarial qualification. Understanding of the regulatory environment in which the business operates and understanding of the dynamics of large organisations. Outstanding communication and influencing skills. Solution focused, with a strong focus on delivery, and desire for continuous improvement. Self-motivated with a can-do attitude, valuing the contribution of others and understanding the need for collaboration. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private medical cover 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to Who we are: At AXA Health, we're passionate about helping our members to put their health first, whether that's individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there's a problem, our members can be confident we'll guide them, every step of the way.
Dec 13, 2025
Full time
Description We're making a significant investment in pricing capability with a comprehensive pricing transformation programme. This includes the implementation of new pricing software, market-leading modelling, and performance monitoring approaches. Our pricing structure is more aligned to focus on the key disciplines of technical pricing, market pricing and pricing governance. As a result, several vacancies have arisen, with a need for strong data science, actuarial and governance skills. Do you have expertise in Retail Pricing data and modelling techniques within the Insurance industry coupled with knowledge of price optimisation and other actuarial techniques? We're seeking an experienced Senior Retail Pricing Analyst (SME) to help deliver the Retail Pricing strategy for the SME Private Medical Insurance (PMI) and non-PMI portfolio in our Pricing team in AXA Health. Reporting to our Retail Pricing Manager (SME), you'll continually refine Retail Pricing models and fine-tune the optimisation of SME rates in the market to strike the required balance between volume and value. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Building behavioural, demand, and market premium models in Radar that are robust, adhere to regulatory rules, and continuously enhance value. Modelling performance monitoring, recommending model reviews and agile interim rating changes, maintain and enhance Radar LTV models, ensuring assumptions are robust. Delivering and refining Radar optimisation and rating models to deliver required volume and value results, taking insight-led action to fine-tune trading performance. Making pricing recommendations for legacy SME PMI and non-PMI portfolios prior to migration, using new and existing models to inform proposals, and support migration pricing requirements. Supporting Portfolio Management with evaluation of new deals, offers and tests, ensure Fair Pricing Policy and conduct expectations are adhered to in pricing proposals. Ensuring modelling and performance data is robust, liaising with Data & Systems team to initiate appropriate improvements Coaching and mentoring junior pricing analysts, peer reviewing their models and recommending improvements as appropriate. Building effective working relationships with other Pricing teams, Distribution, Propositions, Finance, Medical Underwriting and Compliance. Due to the number of applications, we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Expert knowledge of Retail Pricing data and modelling techniques, including GLMs and machine learning such as GBMs, within the Insurance industry. Excellent knowledge of price optimisation and other actuarial techniques including reserving, and profit and loss (P&L) dynamics of an insurance company. Significant experience of using Radar pricing software. Higher education (equivalent grades of 2:1 or higher) in a mathematics or statistics related discipline and ideally studying towards actuarial qualification. Understanding of the regulatory environment in which the business operates and understanding of the dynamics of large organisations. Outstanding communication and influencing skills. Solution focused, with a strong focus on delivery, and desire for continuous improvement. Self-motivated with a can-do attitude, valuing the contribution of others and understanding the need for collaboration. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private medical cover 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to Who we are: At AXA Health, we're passionate about helping our members to put their health first, whether that's individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there's a problem, our members can be confident we'll guide them, every step of the way.
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job summary Senior Project Managers within the CDW Project Management team are responsible for delivering a quality and professional project delivery service to internal and external clients to support the winning of new business and the delivery of large, complex projects (and small programmes when appropriate) to CDW's delivery standards. Responsible for ensuring that assigned projects or activities are executed and completed adhering to agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues. Contract type: 12 Month FTC What success looks like Success in this role is defined by consistently high billable utilisation, accurate financial forecasting, timely invoicing, and diligent maintenance of project budgets and documentation. Regular, effective communication with stakeholders, high satisfaction ratings, strong audit compliance, and proactive engagement strategies are all essential. Meeting these standards ensures projects are delivered efficiently and stakeholders remain engaged and satisfied. What you will do Billable utilisation 70% or above Maintain 95% accuracy in monthly project cost and revenue forecasts compared to actuals. Ensure 100% of project budgets are reviewed and updated monthly, with RFC's being approved, as required. Achieve 100% invoicing of effort consumed before month end (unless Milestone billing, where this should be invoiced within 10 working days of MS completion, or month end, whichever is sooner). Deliver 100% of project status reports to stakeholders at the SoW agreed frequency (e.g., weekly, bi-weekly). Achieve 95% stakeholder satisfaction on communication effectiveness in post-project feedback surveys. Hold regular stakeholder meetings with 90%+ attendance rate across all reporting cycles. Maintain 100% completion of required project management documentation (Signed SOW, Project plan, RAID, Closure etc.) for all assigned projects before stage gates or key milestones, with approved documented exceptions, if required. Achieve a 90% positive rating in internal process compliance audits across all active projects across the year. Achieve an average NPS score of 7 in the Stakeholder satisfaction surveys on a quarterly basis. Increase the response rate to NPS surveys to at least 60% by building relationships, implementing follow-up reminders and engagement strategies. Planning the project and actively managing its progress, resolving issues and initiating appropriate corrective action (seeking advice or guidance as appropriate). Working with the Resource team to satisfy the project roles and schedule. Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the project plan and project governance arrangements Managing communications with project stakeholders (internally and externally), reporting the progress of the project at regular intervals Managing Risks, Assumptions, Issues & Dependencies to a successful outcome Managing the project scope, through effective change management throughout the project lifecycle, escalating to relevant parties for resolution as necessary. Financial control of all project work. Pro-active management of project budgets, tracking of forecast, actuals for cost and revenue. Timely invoicing of completed effort. Engage with Account/Sales Managers & Directors and Consultants to support in the planning of the implementation and delivery of client projects and proposals. Ability to present business, technical and implementation solutions to internal and external clients (if required) Adhering to CDW's delivery framework The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. What we expect of you Prince 2 & AGILE Practitioner or equivalent (e.g., APMQ, PMP, SCRUM Master) Managing Successful Programmes (MSP) Foundation Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to "win hearts and minds" - Confident yet humble in their approach Detail-oriented with strong time management skills combined with the capacity to work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to senior leaders, and cross-functional audiences Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development - always seeking to personally develop as an individual Experience of working in a professional and structured manner in a commercial environment A demonstrable track record of leading and mentoring individuals within their area of responsibility. A demonstrable track record of managing and delivering large, complex projects or small Programmes within a commercial environment. Experience of leading effective cross-functional teams. Skilled at building relationships with internal and external stakeholders to respond effectively to business opportunities. Client facing, with demonstrable commercial experience. Experience of working with sales and technical resources to capture requirements. Experience in delivering IT transformational projects. Solid understanding of the procurement management, including negotiation, contracting with and management of third parties. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Dec 13, 2025
Full time
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job summary Senior Project Managers within the CDW Project Management team are responsible for delivering a quality and professional project delivery service to internal and external clients to support the winning of new business and the delivery of large, complex projects (and small programmes when appropriate) to CDW's delivery standards. Responsible for ensuring that assigned projects or activities are executed and completed adhering to agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues. Contract type: 12 Month FTC What success looks like Success in this role is defined by consistently high billable utilisation, accurate financial forecasting, timely invoicing, and diligent maintenance of project budgets and documentation. Regular, effective communication with stakeholders, high satisfaction ratings, strong audit compliance, and proactive engagement strategies are all essential. Meeting these standards ensures projects are delivered efficiently and stakeholders remain engaged and satisfied. What you will do Billable utilisation 70% or above Maintain 95% accuracy in monthly project cost and revenue forecasts compared to actuals. Ensure 100% of project budgets are reviewed and updated monthly, with RFC's being approved, as required. Achieve 100% invoicing of effort consumed before month end (unless Milestone billing, where this should be invoiced within 10 working days of MS completion, or month end, whichever is sooner). Deliver 100% of project status reports to stakeholders at the SoW agreed frequency (e.g., weekly, bi-weekly). Achieve 95% stakeholder satisfaction on communication effectiveness in post-project feedback surveys. Hold regular stakeholder meetings with 90%+ attendance rate across all reporting cycles. Maintain 100% completion of required project management documentation (Signed SOW, Project plan, RAID, Closure etc.) for all assigned projects before stage gates or key milestones, with approved documented exceptions, if required. Achieve a 90% positive rating in internal process compliance audits across all active projects across the year. Achieve an average NPS score of 7 in the Stakeholder satisfaction surveys on a quarterly basis. Increase the response rate to NPS surveys to at least 60% by building relationships, implementing follow-up reminders and engagement strategies. Planning the project and actively managing its progress, resolving issues and initiating appropriate corrective action (seeking advice or guidance as appropriate). Working with the Resource team to satisfy the project roles and schedule. Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the project plan and project governance arrangements Managing communications with project stakeholders (internally and externally), reporting the progress of the project at regular intervals Managing Risks, Assumptions, Issues & Dependencies to a successful outcome Managing the project scope, through effective change management throughout the project lifecycle, escalating to relevant parties for resolution as necessary. Financial control of all project work. Pro-active management of project budgets, tracking of forecast, actuals for cost and revenue. Timely invoicing of completed effort. Engage with Account/Sales Managers & Directors and Consultants to support in the planning of the implementation and delivery of client projects and proposals. Ability to present business, technical and implementation solutions to internal and external clients (if required) Adhering to CDW's delivery framework The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. What we expect of you Prince 2 & AGILE Practitioner or equivalent (e.g., APMQ, PMP, SCRUM Master) Managing Successful Programmes (MSP) Foundation Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to "win hearts and minds" - Confident yet humble in their approach Detail-oriented with strong time management skills combined with the capacity to work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to senior leaders, and cross-functional audiences Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development - always seeking to personally develop as an individual Experience of working in a professional and structured manner in a commercial environment A demonstrable track record of leading and mentoring individuals within their area of responsibility. A demonstrable track record of managing and delivering large, complex projects or small Programmes within a commercial environment. Experience of leading effective cross-functional teams. Skilled at building relationships with internal and external stakeholders to respond effectively to business opportunities. Client facing, with demonstrable commercial experience. Experience of working with sales and technical resources to capture requirements. Experience in delivering IT transformational projects. Solid understanding of the procurement management, including negotiation, contracting with and management of third parties. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Customer Experience Manager page is loaded Customer Experience Managerlocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: R192672, United Kingdom Job Family Group: Commercial and Retail Worker Type: Regular Posting Start Date: December 11, 2025 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals Job Description: At Shell Energy, we believe there's a better way to power your business.Aligned with Shell's ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology. We offer businesses across Britain 100% renewable electricity and gas. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. What's the role We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.Every day we work to provide an environment where all employees feel valued and included and are able to nurture their talent as individuals and as part of a collaborative team.A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate. What you'll be doing This is a great opportunity to join Customer Operations to lead our Account Management team responsible for customer relationship management, customer service, billing and complaints for our Mid-Market customer portfolio.Reporting into the Senior Customer Operations Manager, the role requires team management and development skills alongside a strong focus on delivering outstanding outcomes for our customers.The role supports our business' aim to: Deliver great customer outcomes by providing personalised service to customers and brokers Drive cost competitiveness through operational excellence and continual improvement in operations processesYou will get the opportunity to lead a diverse team and drive performance to deliver high levels of customer satisfaction. You will also support multi-disciplinary pan European projects to enhance our digital capabilities within operations. Leadership Lead the Account Management team, circa 6 FTE in SEUK Operations covering account management, customer service, billing and complaints for industrial, commercial, small and microbusiness customers Co-ordinate and allocate work across the team to ensure performance within SLA and KPI targets Deliver a great employee experience to the team, with a focus on regular coaching, performance reviews and tailored personal development plans in addition to managing induction, training, under performance and absenteeism Contribute to the development of the operations strategic plan and lead the development of the functional plan for account management Provide leadership and expert knowledge on all aspects of B2B energy operations, including a strong knowledge of Junifer Provide accurate and timely reports and insight to the Operations Senior Management Team Customer Centricity Lead the development of a customer centric culture in operations, supporting SEUK to develop and maintain strong relationships with customers and brokers alike Drive improvement in customer satisfaction scores, identifying and rectifying issues to enhance the customer experience Develop SEUK's approach to capture and respond to customer feedback, working with Shell European and Global colleagues Manage customer escalations and/or complaints to resolve customer issues commercially, compliantly and fairly Steer the transition of customer contact to the self-service portal and support ongoing development and enhancement of the portal to meet customer and broker needs Operational Excellence Monitor performance against a balanced scorecard (e.g. customer contact, billing timeliness, operational efficiency, complaints) and supporting SLA's, taking intervening action where required to re-allocate resources to ensure performance targets are met Enhance customer journeys, working with the relevant internal teams to design process change as well as digital teams to support implementation of changes Drive down operating costs through strong commercial management in addition to scoping and driving process and systems improvement projects across Customer Operations and Collections Collaborate with Operations and Sales teams to align on customer onboarding, service delivery and billing processes Work closely with the Cash and Collections team to minimise bad and overdue debt by providing key customer information to collections and supporting with the resolution of any issues affecting payment Monitor operational compliance, working with regulations to deliver key compliance programmes and audits What you bring Team leadership experience in a B2B Energy Supplier Passionate and highly experienced coach with a proven track record of maximising capability and performance Demonstrable experience delivering and improving customer satisfaction in B2B Strong Junifer knowledge Knowledge of UK power and gas systems and markets and B2B industry processes A commercially focused individual with an understanding of profit-drivers and the linkages to process improvement / operational and service excellenceAfter you submit your application, you will receive an email from Shell providing a link to an online assessment (HireVue) that is a mandatory part of the process and has a validity period - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.We
Dec 13, 2025
Full time
Customer Experience Manager page is loaded Customer Experience Managerlocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: R192672, United Kingdom Job Family Group: Commercial and Retail Worker Type: Regular Posting Start Date: December 11, 2025 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals Job Description: At Shell Energy, we believe there's a better way to power your business.Aligned with Shell's ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology. We offer businesses across Britain 100% renewable electricity and gas. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. What's the role We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.Every day we work to provide an environment where all employees feel valued and included and are able to nurture their talent as individuals and as part of a collaborative team.A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate. What you'll be doing This is a great opportunity to join Customer Operations to lead our Account Management team responsible for customer relationship management, customer service, billing and complaints for our Mid-Market customer portfolio.Reporting into the Senior Customer Operations Manager, the role requires team management and development skills alongside a strong focus on delivering outstanding outcomes for our customers.The role supports our business' aim to: Deliver great customer outcomes by providing personalised service to customers and brokers Drive cost competitiveness through operational excellence and continual improvement in operations processesYou will get the opportunity to lead a diverse team and drive performance to deliver high levels of customer satisfaction. You will also support multi-disciplinary pan European projects to enhance our digital capabilities within operations. Leadership Lead the Account Management team, circa 6 FTE in SEUK Operations covering account management, customer service, billing and complaints for industrial, commercial, small and microbusiness customers Co-ordinate and allocate work across the team to ensure performance within SLA and KPI targets Deliver a great employee experience to the team, with a focus on regular coaching, performance reviews and tailored personal development plans in addition to managing induction, training, under performance and absenteeism Contribute to the development of the operations strategic plan and lead the development of the functional plan for account management Provide leadership and expert knowledge on all aspects of B2B energy operations, including a strong knowledge of Junifer Provide accurate and timely reports and insight to the Operations Senior Management Team Customer Centricity Lead the development of a customer centric culture in operations, supporting SEUK to develop and maintain strong relationships with customers and brokers alike Drive improvement in customer satisfaction scores, identifying and rectifying issues to enhance the customer experience Develop SEUK's approach to capture and respond to customer feedback, working with Shell European and Global colleagues Manage customer escalations and/or complaints to resolve customer issues commercially, compliantly and fairly Steer the transition of customer contact to the self-service portal and support ongoing development and enhancement of the portal to meet customer and broker needs Operational Excellence Monitor performance against a balanced scorecard (e.g. customer contact, billing timeliness, operational efficiency, complaints) and supporting SLA's, taking intervening action where required to re-allocate resources to ensure performance targets are met Enhance customer journeys, working with the relevant internal teams to design process change as well as digital teams to support implementation of changes Drive down operating costs through strong commercial management in addition to scoping and driving process and systems improvement projects across Customer Operations and Collections Collaborate with Operations and Sales teams to align on customer onboarding, service delivery and billing processes Work closely with the Cash and Collections team to minimise bad and overdue debt by providing key customer information to collections and supporting with the resolution of any issues affecting payment Monitor operational compliance, working with regulations to deliver key compliance programmes and audits What you bring Team leadership experience in a B2B Energy Supplier Passionate and highly experienced coach with a proven track record of maximising capability and performance Demonstrable experience delivering and improving customer satisfaction in B2B Strong Junifer knowledge Knowledge of UK power and gas systems and markets and B2B industry processes A commercially focused individual with an understanding of profit-drivers and the linkages to process improvement / operational and service excellenceAfter you submit your application, you will receive an email from Shell providing a link to an online assessment (HireVue) that is a mandatory part of the process and has a validity period - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.We
Description We're making a significant investment in pricing capability with a comprehensive pricing transformation programme. This includes the implementation of new pricing software, market-leading modelling, and performance monitoring approaches. Our pricing structure is more aligned to focus on the key disciplines of technical pricing, market pricing and pricing governance. As a result, several vacancies have arisen, with a need for strong data science, actuarial and governance skills. Do you have expertise in Retail Pricing data and modelling techniques coupled with price optimisation and other actuarial techniques within the Insurance industry? We're seeking an experienced Senior Retail Pricing Analyst (Individual) to help deliver the Retail Pricing strategy for the Individual private medical (PMI) cover and non-PMI portfolio in our Pricing team in AXA Health. Reporting to our Retail Pricing Manager (Individual), you'll continually refine Retail Pricing models and fine-tune the optimisation of Individual rates in the market to strike the required balance between volume and value. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Building behavioural, demand, and market premium models in Radar that are robust, adhere to regulatory rules, and continuously enhance value. Delivering model performance monitoring, recommending model reviews and agile interim rating changes, maintain and enhance Radar LTV models, ensuring assumptions are robust. Delivering and refine Radar optimisation and rating models to deliver required volume and value results, taking insight-led action to fine-tune trading performance. Delivering pricing recommendations for legacy Individual PMI and non-PMI portfolios prior to migration, using new and existing models to inform proposals, and support migration pricing requirements. Supporting Portfolio Management with evaluation of new deals, offers and tests, ensure fair pricing policy and conduct expectations are adhered to in pricing proposals. Ensuring modelling and performance data is robust, liaising with Data & Systems team to initiate appropriate improvements Coaching and mentoring junior Pricing Analysts, peer reviewing their models and recommending improvements as appropriate. Building effective working relationships with other Pricing teams, Distribution, Propositions, Finance, Medical Underwriting and Compliance. Due to the number of applications, we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Expert knowledge of retail pricing data and modelling techniques, including GLMs and machine learning such as GBMs, within the insurance industry. Expert knowledge of price optimisation and other actuarial techniques including reserving, and P&L dynamics of an insurance company. Significant experience of using Radar pricing software. Higher education (equivalent grades of 2:1 or higher) in a mathematics or statistics related discipline and ideally studying towards actuarial qualification. Understanding of the regulatory environment in which the business operates and understanding of the dynamics of large organisations. Outstanding communication and influencing skills. Solution focused, with a strong focus on delivery, and desire for continuous improvement. Self-motivated with a can-do attitude, valuing the contribution of others and understanding the need for collaboration. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private medical cover 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: At AXA Health, we're passionate about helping our members to put their health first, whether that's individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there's a problem, our members can be confident we'll guide them, every step of the way.
Dec 13, 2025
Full time
Description We're making a significant investment in pricing capability with a comprehensive pricing transformation programme. This includes the implementation of new pricing software, market-leading modelling, and performance monitoring approaches. Our pricing structure is more aligned to focus on the key disciplines of technical pricing, market pricing and pricing governance. As a result, several vacancies have arisen, with a need for strong data science, actuarial and governance skills. Do you have expertise in Retail Pricing data and modelling techniques coupled with price optimisation and other actuarial techniques within the Insurance industry? We're seeking an experienced Senior Retail Pricing Analyst (Individual) to help deliver the Retail Pricing strategy for the Individual private medical (PMI) cover and non-PMI portfolio in our Pricing team in AXA Health. Reporting to our Retail Pricing Manager (Individual), you'll continually refine Retail Pricing models and fine-tune the optimisation of Individual rates in the market to strike the required balance between volume and value. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Building behavioural, demand, and market premium models in Radar that are robust, adhere to regulatory rules, and continuously enhance value. Delivering model performance monitoring, recommending model reviews and agile interim rating changes, maintain and enhance Radar LTV models, ensuring assumptions are robust. Delivering and refine Radar optimisation and rating models to deliver required volume and value results, taking insight-led action to fine-tune trading performance. Delivering pricing recommendations for legacy Individual PMI and non-PMI portfolios prior to migration, using new and existing models to inform proposals, and support migration pricing requirements. Supporting Portfolio Management with evaluation of new deals, offers and tests, ensure fair pricing policy and conduct expectations are adhered to in pricing proposals. Ensuring modelling and performance data is robust, liaising with Data & Systems team to initiate appropriate improvements Coaching and mentoring junior Pricing Analysts, peer reviewing their models and recommending improvements as appropriate. Building effective working relationships with other Pricing teams, Distribution, Propositions, Finance, Medical Underwriting and Compliance. Due to the number of applications, we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Expert knowledge of retail pricing data and modelling techniques, including GLMs and machine learning such as GBMs, within the insurance industry. Expert knowledge of price optimisation and other actuarial techniques including reserving, and P&L dynamics of an insurance company. Significant experience of using Radar pricing software. Higher education (equivalent grades of 2:1 or higher) in a mathematics or statistics related discipline and ideally studying towards actuarial qualification. Understanding of the regulatory environment in which the business operates and understanding of the dynamics of large organisations. Outstanding communication and influencing skills. Solution focused, with a strong focus on delivery, and desire for continuous improvement. Self-motivated with a can-do attitude, valuing the contribution of others and understanding the need for collaboration. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private medical cover 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: At AXA Health, we're passionate about helping our members to put their health first, whether that's individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there's a problem, our members can be confident we'll guide them, every step of the way.
Allow us to introduce ourselves. At dss+, we are not just your average global operations consulting firm. We are a Purpose-driven company that exists to save lives and create a sustainable future - for our clients, employees and communities. In pursuit of this Purpose, we put people at the centre of everything we do, and we are a consultancy with heart. Proaction International a dss+ company, is a consulting firm whose goal is to improve individual and organizational performance with a unique approach focused on developing management skills and behaviours. Through coaching, training, our technological tools, and our behavioural measurement indicators, we are able to demonstrate a significant return on investment for our clients. Resolutely human-centered, our philosophy has been proven since 2004 with several hundred companies and several thousand individuals. With our experienced team, we complete optimization projects in Canada, the United States, France, and several other countries in Europe and Asia. As our clients regularly attest, we have passionate and inspiring people who are worth discovering. Does this sound like you? We are looking for a Business Developer to join our dynamic team and play a critical role in the growth of our company. You will be responsible for developing new business opportunities and ensuring the growth of key accounts, mainly in the French market, with additional coverage in Europe. You will be called upon to promote our operational excellence consulting services and our technological solutions as a priority. As a true leader, you will define the best strategies to raise awareness of Proaction, a dss+ company, among your contacts and develop lasting business relationships. Key responsibilities will include. Prospect and develop new business opportunities Present our service offerings to prospects and clients to confirm the completion of diagnostics aimed at selling consulting or technology projects. Oversee the development of the proposal during the diagnostic phase and lead its presentation. Lead the sales process from prospecting to contract signing Maintain relationships with customers and project teams during and after project implementation in order to generate additional work in line with customer needs. Develop and propose creative strategies to reach new prospects Collaborate with project managers to define strategy and develop key accounts Let's see where our shared vision leads. We have a strong growth trajectory and a global footprint, which means unprecedented opportunity for the people on our teams to advance their careers through working with clients and joining forces with technical operations executives, experienced line managers and qualified coaches who all share a problem-solving mindset and a passion for what they do. As a Global Company, our professionals have the possibility to contribute to international projects and grow with the company. Every employee can influence and impact our company, and we value innovators and entrepreneurs. Who are you today? Beyond that, be yourself. At dss+, we embrace and celebrate diversity. Above all, we are an inclusive culture in which everyone contributes and has the chance to develop their talents further. Your profile: passionate; creative; committed; rigorous. You will ideally have: Good knowledge of the UK economic landscape, as well as other European markets (an asset). Senior level experience in sales and business development for management consulting and/or operational excellence firms. An existing client portfolio or network of contacts likely to generate new opportunities - ideally within manufacturing or food & beverage. Additional experience in the industrial, consulting, or operational excellence fields is a significant asset. Graduate of a leading engineering or business school or university graduate program. Proficiency in another European language - especially French - is a major asset). Availability for regular travel, a driver's license, and a valid passport. A bit more about us We are implementers and change-makers. Our passion lies in helping our clients solve their biggest challenges and engaging organisations, from the boardroom to the shop floor, to become resilient to future vulnerabilities and sustain improvements. Our industry expertise-in metals and mining, chemicals, oil, gas and energy, power and utilities, agribusiness and consumer goods, industrial and manufacturing, and private equity-combined with our consulting expertise in risk, operations, and sustainability helps clients translate their pain points into actionable roadmaps that deliver real, tangible results. Our transformational solutions in operational risk management, operational excellence and ESG/sustainability are accelerated through leadership coaching, capability building, and culture change and enabled through digital technologies.
Dec 13, 2025
Full time
Allow us to introduce ourselves. At dss+, we are not just your average global operations consulting firm. We are a Purpose-driven company that exists to save lives and create a sustainable future - for our clients, employees and communities. In pursuit of this Purpose, we put people at the centre of everything we do, and we are a consultancy with heart. Proaction International a dss+ company, is a consulting firm whose goal is to improve individual and organizational performance with a unique approach focused on developing management skills and behaviours. Through coaching, training, our technological tools, and our behavioural measurement indicators, we are able to demonstrate a significant return on investment for our clients. Resolutely human-centered, our philosophy has been proven since 2004 with several hundred companies and several thousand individuals. With our experienced team, we complete optimization projects in Canada, the United States, France, and several other countries in Europe and Asia. As our clients regularly attest, we have passionate and inspiring people who are worth discovering. Does this sound like you? We are looking for a Business Developer to join our dynamic team and play a critical role in the growth of our company. You will be responsible for developing new business opportunities and ensuring the growth of key accounts, mainly in the French market, with additional coverage in Europe. You will be called upon to promote our operational excellence consulting services and our technological solutions as a priority. As a true leader, you will define the best strategies to raise awareness of Proaction, a dss+ company, among your contacts and develop lasting business relationships. Key responsibilities will include. Prospect and develop new business opportunities Present our service offerings to prospects and clients to confirm the completion of diagnostics aimed at selling consulting or technology projects. Oversee the development of the proposal during the diagnostic phase and lead its presentation. Lead the sales process from prospecting to contract signing Maintain relationships with customers and project teams during and after project implementation in order to generate additional work in line with customer needs. Develop and propose creative strategies to reach new prospects Collaborate with project managers to define strategy and develop key accounts Let's see where our shared vision leads. We have a strong growth trajectory and a global footprint, which means unprecedented opportunity for the people on our teams to advance their careers through working with clients and joining forces with technical operations executives, experienced line managers and qualified coaches who all share a problem-solving mindset and a passion for what they do. As a Global Company, our professionals have the possibility to contribute to international projects and grow with the company. Every employee can influence and impact our company, and we value innovators and entrepreneurs. Who are you today? Beyond that, be yourself. At dss+, we embrace and celebrate diversity. Above all, we are an inclusive culture in which everyone contributes and has the chance to develop their talents further. Your profile: passionate; creative; committed; rigorous. You will ideally have: Good knowledge of the UK economic landscape, as well as other European markets (an asset). Senior level experience in sales and business development for management consulting and/or operational excellence firms. An existing client portfolio or network of contacts likely to generate new opportunities - ideally within manufacturing or food & beverage. Additional experience in the industrial, consulting, or operational excellence fields is a significant asset. Graduate of a leading engineering or business school or university graduate program. Proficiency in another European language - especially French - is a major asset). Availability for regular travel, a driver's license, and a valid passport. A bit more about us We are implementers and change-makers. Our passion lies in helping our clients solve their biggest challenges and engaging organisations, from the boardroom to the shop floor, to become resilient to future vulnerabilities and sustain improvements. Our industry expertise-in metals and mining, chemicals, oil, gas and energy, power and utilities, agribusiness and consumer goods, industrial and manufacturing, and private equity-combined with our consulting expertise in risk, operations, and sustainability helps clients translate their pain points into actionable roadmaps that deliver real, tangible results. Our transformational solutions in operational risk management, operational excellence and ESG/sustainability are accelerated through leadership coaching, capability building, and culture change and enabled through digital technologies.
Major Donor and Trusts Manager Home based, remote working £36,000 pa plus excellent benefits (FTE £45,000 pa) 28 hours per week Fixed-term contract for 12 months The Major Donor and Trusts Manager will play a pivotal role in driving RNID s High Value fundraising strategy. You ll manage a diverse portfolio of major donors and trusts, strengthen stewardship processes, and develop innovative engagement strategies. Working in close partnership with the Senior Philanthropy Manager and High Value colleagues, you ll help unlock transformational gifts that make a lasting impact. You will: Cultivate and manage relationships with major donors and trusts. Design and deliver innovative stewardship plans. Create engaging funding proposals and impact reports. Work with advocates and internal teams to identify new prospects. Plan and deliver donor cultivation events. You ll bring a proven track record of securing significant gifts (five and six-figure), excellent relationship-building skills, and the ability to craft compelling proposals. Highly organised and self-motivated, you ll be confident using CRM systems and managing multiple priorities. Exceptional written and verbal communication skills are essential, along with a collaborative approach and a passion for RNID s mission to create an inclusive world for people who are deaf or have hearing loss or tinnitus. No essential qualifications are needed, but a good standard of written English and attention to detail is a requirement. We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better. We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria. Closing date: 2 January 2026. Interviews: w/c 12 January 2026.
Dec 12, 2025
Full time
Major Donor and Trusts Manager Home based, remote working £36,000 pa plus excellent benefits (FTE £45,000 pa) 28 hours per week Fixed-term contract for 12 months The Major Donor and Trusts Manager will play a pivotal role in driving RNID s High Value fundraising strategy. You ll manage a diverse portfolio of major donors and trusts, strengthen stewardship processes, and develop innovative engagement strategies. Working in close partnership with the Senior Philanthropy Manager and High Value colleagues, you ll help unlock transformational gifts that make a lasting impact. You will: Cultivate and manage relationships with major donors and trusts. Design and deliver innovative stewardship plans. Create engaging funding proposals and impact reports. Work with advocates and internal teams to identify new prospects. Plan and deliver donor cultivation events. You ll bring a proven track record of securing significant gifts (five and six-figure), excellent relationship-building skills, and the ability to craft compelling proposals. Highly organised and self-motivated, you ll be confident using CRM systems and managing multiple priorities. Exceptional written and verbal communication skills are essential, along with a collaborative approach and a passion for RNID s mission to create an inclusive world for people who are deaf or have hearing loss or tinnitus. No essential qualifications are needed, but a good standard of written English and attention to detail is a requirement. We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better. We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria. Closing date: 2 January 2026. Interviews: w/c 12 January 2026.
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: Many training opportunities from classroom to e learning, mentoring and coaching programs and the chance to gain industry recognised certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer to peer appreciation as well as from manager to employees Tools and policies to support your work life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centres offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As an Oracle Technical Developer - Payroll, you will be responsible for designing, developing, and supporting payroll related customisations and integrations using Oracle HCM Cloud. Your main responsibilities will include: Collaborating with clients to understand their payroll requirements and objectives. Designing and developing payroll customisations, integrations, and extensions using Oracle HCM Cloud. Guiding clients through the development lifecycle, from project initiation to deployment and ongoing support. Providing technical guidance and support to clients during the design and development phases. Troubleshooting and resolving Oracle HCM Cloud payroll related issues, ensuring smooth operations for our clients. Keeping up to date with the latest Oracle HCM Cloud features, updates, and best practices. Contributing to the continuous improvement of our payroll development processes and tools. Required education None Preferred education Bachelor's Degree Required technical and professional expertise Experience in PaaS and SaaS HCM applications. Experience in Evergreen patching. Detailed technical working knowledge of procured modules: Core; Absence; Performance; Case Work; Learning and Development; Oracle Recruitment; Project Resource Deployment; Strategic Workforce Planning; Oda and Journeys Experience and detailed knowledge of managing inbound and outbound integrations from and to HCM Knowledge of HCM security requirement and application Knowledge and experience of delivering HCM reporting solutions As an equal opportunities employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must be a UK national. You must be a resident in the UK. You must be able to hold or gain a UK government security clearance. ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organisations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job Title Job ID 65313 City / Township / Village Hursley State / Province Hampshire Country United Kingdom Work arrangement Hybrid Area of work Software Engineering Employment type Regular Position type Professional Up to 80% or 4 days a week (home on weekends - based on project requirements) Company Shift General (daytime) Is this role a commissionable/sales incentive based position?
Dec 12, 2025
Full time
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: Many training opportunities from classroom to e learning, mentoring and coaching programs and the chance to gain industry recognised certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer to peer appreciation as well as from manager to employees Tools and policies to support your work life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centres offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As an Oracle Technical Developer - Payroll, you will be responsible for designing, developing, and supporting payroll related customisations and integrations using Oracle HCM Cloud. Your main responsibilities will include: Collaborating with clients to understand their payroll requirements and objectives. Designing and developing payroll customisations, integrations, and extensions using Oracle HCM Cloud. Guiding clients through the development lifecycle, from project initiation to deployment and ongoing support. Providing technical guidance and support to clients during the design and development phases. Troubleshooting and resolving Oracle HCM Cloud payroll related issues, ensuring smooth operations for our clients. Keeping up to date with the latest Oracle HCM Cloud features, updates, and best practices. Contributing to the continuous improvement of our payroll development processes and tools. Required education None Preferred education Bachelor's Degree Required technical and professional expertise Experience in PaaS and SaaS HCM applications. Experience in Evergreen patching. Detailed technical working knowledge of procured modules: Core; Absence; Performance; Case Work; Learning and Development; Oracle Recruitment; Project Resource Deployment; Strategic Workforce Planning; Oda and Journeys Experience and detailed knowledge of managing inbound and outbound integrations from and to HCM Knowledge of HCM security requirement and application Knowledge and experience of delivering HCM reporting solutions As an equal opportunities employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must be a UK national. You must be a resident in the UK. You must be able to hold or gain a UK government security clearance. ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organisations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job Title Job ID 65313 City / Township / Village Hursley State / Province Hampshire Country United Kingdom Work arrangement Hybrid Area of work Software Engineering Employment type Regular Position type Professional Up to 80% or 4 days a week (home on weekends - based on project requirements) Company Shift General (daytime) Is this role a commissionable/sales incentive based position?
Overview Join the UK's leading M&A services business. The strength and depth of the Deloitte offering across the M&A spectrum from Lead Advisory through Transaction Services to Post-merger Integration is unrivalled. You will join the market leading Equity Capital Markets, Finance, and Transaction Management Office ("EFT") team and will have the opportunity to work on high profile transactions covering equity capital markets, corporate and private equity transactions across a range of industries, within a highly commercial, client focused environment. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity This is your opportunity to join Deloitte's high growth Transaction Management team that sits within Deloitte's M&A practice. You will work on high profile assignments with some of the best in the field, you will have the opportunity to work on a wide variety of deals including capital market transaction and listed / private M&A, within a highly commercial, client focussed environment. Our Transaction Management team is a group of specialist programme managers who have successfully advised on some of the largest cross-border deals of recent years. We deploy experienced professionals with deep equity capital markets and M&A process knowledge who can own discreet workstreams or be deployed across the transaction as a central programme team. The team work alongside client management and other advisers to reduce transaction execution risks and safeguard value. Typically, we operate alongside colleagues providing our clients with a multi-disciplinary and end-to-end transaction assist service which accesses Deloitte's vast range of specialist expertise including commercial and operational due diligence, sale and purchase agreement negotiation, real estate, treasury, pensions, modelling, fund placement, merger integration, IT and business intelligence. We regularly work on international assignments involving cross-border as well as cross-service line teams requiring our people to build wide networks across both the UK and International firm. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. You will primarily focus on providing clients with dedicated programme management support for domestic and international transactions including acquisitions, divestitures, IPOs, mergers and demergers. Crucially, you will be part of the core deal team on projects, assisting senior client stakeholders to manage large and complex transactions from inception through to delivery. This role requires significant exposure to and interaction with senior strategic and financial decision-makers at our clients, so a desire to work in a client facing capacity is essential. Your responsibilities will vary per project and are unique to each transaction, however the key responsibilities below give some insight into what the role will entail. Responsibilities: Bring capital markets / M&A transaction expertise and insight to the overall transaction preparation and execution process; Support company transaction leads in establishing and setting up the overall transaction programme and workstream structure; Work with company transaction leads, investment banks and other advisors to support the development of the overall transaction timetable, roadmap and plan, then work closely with workstream leads to support the development and delivery of these workstream plan Support the design and development of programme structure and governance forums; Support stakeholder management across all transaction stakeholders (e.g. company-side teams and advisors, including banks, lawyers and Deloitte subject matter experts); Support stakeholders in respect of overall transaction and workstream status, action tracking, risks, issues, dependencies and budget reporting; Input into and support the drafting of key transaction documents (e.g. Prospectus, Circular, Investment Memorandum, Management Presentations etc).; Support the co-ordination of company-side diligence, data room, information request and verification activities; Prepare for and help co-ordinate transaction steering committees and working group meetings; Create, draft and support the preparation of presentations, Board and steering committee papers and materials, decision-making packs for both internal and external audiences, in order to support transaction preparation and execution; Perform market research, prepare materials and provide active contribution in business development opportunities with clients and Deloitte's network; Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution; Prepare Deloitte team budget and cost tracking and reporting. Connect to your skills and professional experience Programme management skillset with a track record of delivering projects successfully in a client-facing environment; Keen interest and desire to explore capital market and/or M&A transactions; Previous experience in/ exposure to capital market and/or M&A transactions, ideally from an investment banking or corporate advisory environment, would be strongly beneficial; An understanding of key stages and phases of deal processes; Excellent oral and written communication skills, as well as interpersonal skills; Demonstrable track record of operating with senior internal and external stakeholders; Awareness of listing rules and regulations for key global exchanges (LSE, NYSE etc.); An understanding of key financial and accounting concepts in the context of a capital markets and/or M&A transaction; A positive, proactive and can-do attitude and demonstrable commitment to excellence; Exceptional academic background or equivalent experience; Excellent problem solving and analytical skills; Excellent PowerPoint and presentation skills; Strong excel skills - quick and accurate manipulation of data; Strong commercial acumen and market awareness; and Strong client focus - be focussed on high quality service. Connect to your business -Strategy, Risk & Transactions Advisory In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference. Mergers and Acquisitions We challenge dealmakers to expect more and to see beyond the deal to create sustainable value for shareholders, employees and society. We support corporates, private equity and financial investors across the full M&A lifecycle and are committed to identifying and delivering sustainable value at every stage of the deal. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "It's such an inspiring place to work; everyone you talk to is working on something interesting. There are always so many exciting things to get involved with that it is a challenge to prioritise where to spend your time. Everyone always says, "it's the people," and that's true." Our hybrid working policy You'll be based in Edinburgh, Manchester or Birmingham with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy . click apply for full job details
Dec 12, 2025
Full time
Overview Join the UK's leading M&A services business. The strength and depth of the Deloitte offering across the M&A spectrum from Lead Advisory through Transaction Services to Post-merger Integration is unrivalled. You will join the market leading Equity Capital Markets, Finance, and Transaction Management Office ("EFT") team and will have the opportunity to work on high profile transactions covering equity capital markets, corporate and private equity transactions across a range of industries, within a highly commercial, client focused environment. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity This is your opportunity to join Deloitte's high growth Transaction Management team that sits within Deloitte's M&A practice. You will work on high profile assignments with some of the best in the field, you will have the opportunity to work on a wide variety of deals including capital market transaction and listed / private M&A, within a highly commercial, client focussed environment. Our Transaction Management team is a group of specialist programme managers who have successfully advised on some of the largest cross-border deals of recent years. We deploy experienced professionals with deep equity capital markets and M&A process knowledge who can own discreet workstreams or be deployed across the transaction as a central programme team. The team work alongside client management and other advisers to reduce transaction execution risks and safeguard value. Typically, we operate alongside colleagues providing our clients with a multi-disciplinary and end-to-end transaction assist service which accesses Deloitte's vast range of specialist expertise including commercial and operational due diligence, sale and purchase agreement negotiation, real estate, treasury, pensions, modelling, fund placement, merger integration, IT and business intelligence. We regularly work on international assignments involving cross-border as well as cross-service line teams requiring our people to build wide networks across both the UK and International firm. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. You will primarily focus on providing clients with dedicated programme management support for domestic and international transactions including acquisitions, divestitures, IPOs, mergers and demergers. Crucially, you will be part of the core deal team on projects, assisting senior client stakeholders to manage large and complex transactions from inception through to delivery. This role requires significant exposure to and interaction with senior strategic and financial decision-makers at our clients, so a desire to work in a client facing capacity is essential. Your responsibilities will vary per project and are unique to each transaction, however the key responsibilities below give some insight into what the role will entail. Responsibilities: Bring capital markets / M&A transaction expertise and insight to the overall transaction preparation and execution process; Support company transaction leads in establishing and setting up the overall transaction programme and workstream structure; Work with company transaction leads, investment banks and other advisors to support the development of the overall transaction timetable, roadmap and plan, then work closely with workstream leads to support the development and delivery of these workstream plan Support the design and development of programme structure and governance forums; Support stakeholder management across all transaction stakeholders (e.g. company-side teams and advisors, including banks, lawyers and Deloitte subject matter experts); Support stakeholders in respect of overall transaction and workstream status, action tracking, risks, issues, dependencies and budget reporting; Input into and support the drafting of key transaction documents (e.g. Prospectus, Circular, Investment Memorandum, Management Presentations etc).; Support the co-ordination of company-side diligence, data room, information request and verification activities; Prepare for and help co-ordinate transaction steering committees and working group meetings; Create, draft and support the preparation of presentations, Board and steering committee papers and materials, decision-making packs for both internal and external audiences, in order to support transaction preparation and execution; Perform market research, prepare materials and provide active contribution in business development opportunities with clients and Deloitte's network; Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution; Prepare Deloitte team budget and cost tracking and reporting. Connect to your skills and professional experience Programme management skillset with a track record of delivering projects successfully in a client-facing environment; Keen interest and desire to explore capital market and/or M&A transactions; Previous experience in/ exposure to capital market and/or M&A transactions, ideally from an investment banking or corporate advisory environment, would be strongly beneficial; An understanding of key stages and phases of deal processes; Excellent oral and written communication skills, as well as interpersonal skills; Demonstrable track record of operating with senior internal and external stakeholders; Awareness of listing rules and regulations for key global exchanges (LSE, NYSE etc.); An understanding of key financial and accounting concepts in the context of a capital markets and/or M&A transaction; A positive, proactive and can-do attitude and demonstrable commitment to excellence; Exceptional academic background or equivalent experience; Excellent problem solving and analytical skills; Excellent PowerPoint and presentation skills; Strong excel skills - quick and accurate manipulation of data; Strong commercial acumen and market awareness; and Strong client focus - be focussed on high quality service. Connect to your business -Strategy, Risk & Transactions Advisory In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference. Mergers and Acquisitions We challenge dealmakers to expect more and to see beyond the deal to create sustainable value for shareholders, employees and society. We support corporates, private equity and financial investors across the full M&A lifecycle and are committed to identifying and delivering sustainable value at every stage of the deal. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "It's such an inspiring place to work; everyone you talk to is working on something interesting. There are always so many exciting things to get involved with that it is a challenge to prioritise where to spend your time. Everyone always says, "it's the people," and that's true." Our hybrid working policy You'll be based in Edinburgh, Manchester or Birmingham with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy . click apply for full job details
Connect2Luton are excited to recruit a Technology Project Manager on behalf of Luton Borough Council within their HR Business Support and Recruitment department. Main purpose of position: The Technology Project Manager will be responsible for delivering on a range of projects to ensure that projects deliver, maintain their business focus and that risk is appropriately identified and managed. One of the most important roles of the Project Manager is the engagement with the service stakeholders in the process. The Project Manager will lead and manage this relationship to ensure a successful and embedded project outcome. Support the achievement of Transformation & Digital, Data and Technology Programme savings. Y ou will be responsible to: Develop, establish, plan, co-ordinate and manage multiple projects streams to time, budget and high quality to enable the successful implementation of systems. Develop and implement a detailed project plan and produce all relevant documentation including, but not limited to, Service Specifications, Project Plans, Task Summaries, Risk Registers, Issue Logs, Consultation & Implementation Plans, Integrated Impact Assessments and Progress & Status Reports. Lead and manage the day to day operational and tactical aspects of the project, take the appropriate action and make timely decisions, maintaining a focus on delivery of identified outcomes, value for money and efficiency savings, supported by 1 Data Support Officers. Engage, develop and maintain effective working relationships with all relevant colleagues and key stakeholders across the Council and with relevant partners to ensure a co-ordinated service and cross cutting approach to project delivery. Ensure all stakeholders remain committed to the programme and projects throughout its course and that disputed issues are escalated appropriately to bring resolution. Produce and present project and programme reports for Directorate Management Teams, Corporate Leadership Management Team, Joint Board, Policy Group and the Council's Executive and Scrutiny Committees, and to represent the Department at these and other strategic meetings if required. Support and develop a training programme for all staff involved in the systems implementation across the council. Skills and Experience: In depth experience of multiple successfully delivered and management of complex projects Proven experience in risk, change and stakeholder engagement and management Ability to develop clear project plans, business cases and project documentation Substantial communication skills including ability to consult, challenge, influence and negotiate effectively with a wide range of people Able to plan and organise, own workload and work of others, to manage a cross departmental systems support team, to meet constant and often conflicting demands Ability to work effectively as part of a team in order to mentor and develop others and meet conflicting work demands, targets and deadlines Proficient use of Microsoft Office (Word, Excel, Outlook, Microsoft project) etc Prince 2 Project Management Qualification or equivalent experience Knowledge of both theoretical and practical aspects of project management Knowledge of project management techniques and tools About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Dec 12, 2025
Contractor
Connect2Luton are excited to recruit a Technology Project Manager on behalf of Luton Borough Council within their HR Business Support and Recruitment department. Main purpose of position: The Technology Project Manager will be responsible for delivering on a range of projects to ensure that projects deliver, maintain their business focus and that risk is appropriately identified and managed. One of the most important roles of the Project Manager is the engagement with the service stakeholders in the process. The Project Manager will lead and manage this relationship to ensure a successful and embedded project outcome. Support the achievement of Transformation & Digital, Data and Technology Programme savings. Y ou will be responsible to: Develop, establish, plan, co-ordinate and manage multiple projects streams to time, budget and high quality to enable the successful implementation of systems. Develop and implement a detailed project plan and produce all relevant documentation including, but not limited to, Service Specifications, Project Plans, Task Summaries, Risk Registers, Issue Logs, Consultation & Implementation Plans, Integrated Impact Assessments and Progress & Status Reports. Lead and manage the day to day operational and tactical aspects of the project, take the appropriate action and make timely decisions, maintaining a focus on delivery of identified outcomes, value for money and efficiency savings, supported by 1 Data Support Officers. Engage, develop and maintain effective working relationships with all relevant colleagues and key stakeholders across the Council and with relevant partners to ensure a co-ordinated service and cross cutting approach to project delivery. Ensure all stakeholders remain committed to the programme and projects throughout its course and that disputed issues are escalated appropriately to bring resolution. Produce and present project and programme reports for Directorate Management Teams, Corporate Leadership Management Team, Joint Board, Policy Group and the Council's Executive and Scrutiny Committees, and to represent the Department at these and other strategic meetings if required. Support and develop a training programme for all staff involved in the systems implementation across the council. Skills and Experience: In depth experience of multiple successfully delivered and management of complex projects Proven experience in risk, change and stakeholder engagement and management Ability to develop clear project plans, business cases and project documentation Substantial communication skills including ability to consult, challenge, influence and negotiate effectively with a wide range of people Able to plan and organise, own workload and work of others, to manage a cross departmental systems support team, to meet constant and often conflicting demands Ability to work effectively as part of a team in order to mentor and develop others and meet conflicting work demands, targets and deadlines Proficient use of Microsoft Office (Word, Excel, Outlook, Microsoft project) etc Prince 2 Project Management Qualification or equivalent experience Knowledge of both theoretical and practical aspects of project management Knowledge of project management techniques and tools About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Join us as a Sourcing Manager - Capital Projects at Barclays, to optimise and address Barclays 3rd party spend requirements, including the definition, development and implementation of approaches for relevant spend categories and requirements with close collaboration with the business and execution of strategic sourcing and buying channel development/optimisation. To be successful as a Sourcing Manager - Capital Projects you should have experience with: Stakeholder Management. Strong Negotiation Skills. Ability to multitask & manage multiple projects. Some other highly valued skills may include: Resilience. Background within Construction. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based out of Glasgow, Northampton or Knutsford. Purpose of the role To optimise and address Barclays 3rd party spend requirements, including the definition, development and implementation of approaches for relevant spend categories and requirements with close collaboration with the business and execution of strategic sourcing and buying channel development/optimisation. Accountabilities Profile spend in category area and develop understanding of business strategy, business requirements, cost levers and opportunities. Collaboration with internal stakeholders to identify sourcing needs, develop requests for proposal and ensure sourcing activities align to the banks needs and priorities. Planning and execution of sourcing events including RFP/ RFXs, negotiations to best meet the business requirements for value, speed, compliance, risk. Monitoring and guiding of controls and compliance requirements to be met through the category and sourcing cycle from request to contract, including regulatory engagement, controls, audits, data quality etc . Development, implementation and operation of policies and procedures for sourcing activities aligned to the policies, standards, relevant compliance and regulation. Identification and delivery of change opportunities to improve effectiveness, control and efficiency of sourcing processes including buying channel optimisation for relevant categories of spend (catalogues, demand challenge etc.). Identification of industry trends and development related to sourcing and category management by attending conferences, participating in training, and conducting market research on techniques and tools. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalated breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 12, 2025
Full time
Join us as a Sourcing Manager - Capital Projects at Barclays, to optimise and address Barclays 3rd party spend requirements, including the definition, development and implementation of approaches for relevant spend categories and requirements with close collaboration with the business and execution of strategic sourcing and buying channel development/optimisation. To be successful as a Sourcing Manager - Capital Projects you should have experience with: Stakeholder Management. Strong Negotiation Skills. Ability to multitask & manage multiple projects. Some other highly valued skills may include: Resilience. Background within Construction. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based out of Glasgow, Northampton or Knutsford. Purpose of the role To optimise and address Barclays 3rd party spend requirements, including the definition, development and implementation of approaches for relevant spend categories and requirements with close collaboration with the business and execution of strategic sourcing and buying channel development/optimisation. Accountabilities Profile spend in category area and develop understanding of business strategy, business requirements, cost levers and opportunities. Collaboration with internal stakeholders to identify sourcing needs, develop requests for proposal and ensure sourcing activities align to the banks needs and priorities. Planning and execution of sourcing events including RFP/ RFXs, negotiations to best meet the business requirements for value, speed, compliance, risk. Monitoring and guiding of controls and compliance requirements to be met through the category and sourcing cycle from request to contract, including regulatory engagement, controls, audits, data quality etc . Development, implementation and operation of policies and procedures for sourcing activities aligned to the policies, standards, relevant compliance and regulation. Identification and delivery of change opportunities to improve effectiveness, control and efficiency of sourcing processes including buying channel optimisation for relevant categories of spend (catalogues, demand challenge etc.). Identification of industry trends and development related to sourcing and category management by attending conferences, participating in training, and conducting market research on techniques and tools. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalated breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Select how often (in days) to receive an alert: Lead Delivery Manager Location: UK - Mobile England Job-ID: 215988 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. You'll probably have a direct report or two, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they all understand their role within the customer and are appropriately engaged, motivated and led. You will need to commute to the customer site (Cambridge, UK) as and when required. Where you'll fit in: You'll be part of the Delivery Leadership team, either in your own right or reporting into a Delivery Lead, Senior Delivery Lead or delivery Director. You'll have clear areas of accountability and will be given appropriate autonomy to lead the areas of the service that you are responsible for. You'll also form part of a wider community of Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives. You're likely to have a role within the customer's day to day Delivery leadership. Depending on the customer you may have a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation Constantly drive us to do better for our customer and our own organisation Objectively manage performance of our internal and partner delivery teams Be able to demonstrate understanding of our performance, what it means to our customer's business, and what we're doing to improve Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery Lead/Delivery Director as well as Group Services and other colleagues, as appropriate, to support the account strategy and to ensure that Computacenter presents itself as a single, joined up team to the customer You'll make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers' business and our place in that business You'll contribute to and deliver against a communications plan, both customer facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media. Contract Management You'll support Group Services in the development, negotiation and agreement of contract changes within the Customer account You'll support the management of the contract schedules that relate to your scope of service. You'll ensure compliance and manage exceptions. You'll manage the finances of your account or assigned services to ensure accurate forecasting and cost management to achieve or exceed financial baselines You'll support Group Services, where appropriate of costing for services in Presales. Relationship Management You'll work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders You are likely to be the primary interface to one or more senior stakeholders within the customer organisation. You'll ensure that you maintain a positive and constructive relationship to the benefit of both organisations. People Management Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention Support the communications strategy in support of the account and employee engagement strategies. How you'll be measured: You'll have clear targets which will be set and discussed regularly. These are likely to include objective measures of Customer Satisfaction, delivery quality and financial performance. What you'll need What you'll know: You'll be an experienced practitioner in IT Service Management. You're likely trained in ITIL, possibly to Expert status. You'll know that it's not all about ITIL. You'll be able to show that you understand how IT services fit in a customers' business and how we as a service provider can add value. What you'll also be: Motivated to succeed as a Team - You'll know that success is about how teams work together, both within Computacenter and the customer. You'll act and encourage your people to remove organisational boundaries using a "One Customer One Team" approach. Collaborative - You'll openly share ideas with colleagues across Computacenter and you'll contribute to initiatives that improve our organisation outside of your account. Inclusive - You'll be aware of & sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment. Inspiring - It's likely that you will lead other Delivery Managers, most of whom aspire to develop their careers into more senior roles. You'll be a role model to them and support them in their growth. Creative - You'll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time! Curious - You'll want to get to the root of issues, asking "the five why's" (Six Sigma) and using both data and intuition appropriately. You'll avoid "I think, I feel, it seems" as much as you can, in favour of "I know". Able to tell a story - You'll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail. Additional information Country: UK Location: Cambridge, UK - Hybrid Hours: Full time Role Type: Permanent About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward thinking environment - we'd love to hear from you!
Dec 12, 2025
Full time
Select how often (in days) to receive an alert: Lead Delivery Manager Location: UK - Mobile England Job-ID: 215988 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. You'll probably have a direct report or two, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they all understand their role within the customer and are appropriately engaged, motivated and led. You will need to commute to the customer site (Cambridge, UK) as and when required. Where you'll fit in: You'll be part of the Delivery Leadership team, either in your own right or reporting into a Delivery Lead, Senior Delivery Lead or delivery Director. You'll have clear areas of accountability and will be given appropriate autonomy to lead the areas of the service that you are responsible for. You'll also form part of a wider community of Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives. You're likely to have a role within the customer's day to day Delivery leadership. Depending on the customer you may have a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation Constantly drive us to do better for our customer and our own organisation Objectively manage performance of our internal and partner delivery teams Be able to demonstrate understanding of our performance, what it means to our customer's business, and what we're doing to improve Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery Lead/Delivery Director as well as Group Services and other colleagues, as appropriate, to support the account strategy and to ensure that Computacenter presents itself as a single, joined up team to the customer You'll make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers' business and our place in that business You'll contribute to and deliver against a communications plan, both customer facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media. Contract Management You'll support Group Services in the development, negotiation and agreement of contract changes within the Customer account You'll support the management of the contract schedules that relate to your scope of service. You'll ensure compliance and manage exceptions. You'll manage the finances of your account or assigned services to ensure accurate forecasting and cost management to achieve or exceed financial baselines You'll support Group Services, where appropriate of costing for services in Presales. Relationship Management You'll work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders You are likely to be the primary interface to one or more senior stakeholders within the customer organisation. You'll ensure that you maintain a positive and constructive relationship to the benefit of both organisations. People Management Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention Support the communications strategy in support of the account and employee engagement strategies. How you'll be measured: You'll have clear targets which will be set and discussed regularly. These are likely to include objective measures of Customer Satisfaction, delivery quality and financial performance. What you'll need What you'll know: You'll be an experienced practitioner in IT Service Management. You're likely trained in ITIL, possibly to Expert status. You'll know that it's not all about ITIL. You'll be able to show that you understand how IT services fit in a customers' business and how we as a service provider can add value. What you'll also be: Motivated to succeed as a Team - You'll know that success is about how teams work together, both within Computacenter and the customer. You'll act and encourage your people to remove organisational boundaries using a "One Customer One Team" approach. Collaborative - You'll openly share ideas with colleagues across Computacenter and you'll contribute to initiatives that improve our organisation outside of your account. Inclusive - You'll be aware of & sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment. Inspiring - It's likely that you will lead other Delivery Managers, most of whom aspire to develop their careers into more senior roles. You'll be a role model to them and support them in their growth. Creative - You'll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time! Curious - You'll want to get to the root of issues, asking "the five why's" (Six Sigma) and using both data and intuition appropriately. You'll avoid "I think, I feel, it seems" as much as you can, in favour of "I know". Able to tell a story - You'll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail. Additional information Country: UK Location: Cambridge, UK - Hybrid Hours: Full time Role Type: Permanent About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward thinking environment - we'd love to hear from you!
Select how often (in days) to receive an alert: Lead Delivery Manager (Fixed term contract) Location: UK - Cust site - Corsham Job-ID: 214716 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. You'll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they all understand their role within the customer and are appropriately engaged, motivated and led. You will need to be within 1 to 2 hours travelling distance to the customer site (Corsham UK) and will be required to be on call on a rota basis. This role will also require current DV clearance. You will also be required to be on site at the customer site 5 days a week. Where you'll fit in: You'll be part of the Delivery Leadership team, either in your own right or reporting into a Delivery Lead, Senior Delivery Lead or delivery Director. You'll have clear areas of accountability and will be given appropriate autonomy to lead the areas of the service that you are responsible for. You'll also form part of a wider community of Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives. You're likely to have a role within the customer's day to day Delivery leadership. Depending on the customer you may have a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation. Constantly drive us to do better for our customer and our own organisation. Objectively manage performance of our internal and partner delivery teams. Be able to demonstrate understanding of our performance, what it means to our customer's business, and what we're doing to improve. Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery Lead/Delivery Director as well as Group Services and other colleagues, as appropriate, to support the account strategy and to ensure that Computacenter presents itself as a single, joined-up team to the customer. You'll make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers' business and our place in that business. You'll contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media. Contract Management You'll support Group Services in the development, negotiation and agreement of contract changes within the Customer account You'll support the management of the contract schedules that relate to your scope of service. You'll ensure compliance and manage exceptions. You'll manage the finances of your account or assigned services to ensure accurate forecasting and cost management to achieve or exceed financial baselines. You'll support Group Services, where appropriate of costing for services in Presales Relationship Management You'll work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders You are likely to be the primary interface to one or more senior stakeholders within the customer organisation. You'll ensure that you maintain a positive and constructive relationship to the benefit of both organisations. People Management Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed. Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention Support the communications strategy in support of the account and employee engagement strategies. How you'll be measured: You'll have clear targets which will be set and discussed regularly. These are likely to include objective measures of Customer Satisfaction, delivery quality and financial performance. What you'll need What you'll know: You'll be an experienced practitioner in IT Service Management. You're likely trained in ITIL, possibly to Expert status. You'll know that it's not all about ITIL. You'll be able to show that you understand how IT services fit in a customers' business and how we as a service provider can add value. You'll also need to be: SC and DV cleared. Experience in a similar position - ideally focused around incident management. Motivated to succeed as a Team - You'll know that success is about how teams work together, both within Computacenter and the customer. You'll act and encourage your people to remove organisational boundaries using a "One Customer One Team" approach. Collaborative - You'll openly share ideas with colleagues across Computacenter and you'll contribute to initiatives that improve our organisation outside of your account. Inclusive - You'll be aware of & sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment. Inspiring - It's likely that you will lead other Delivery Managers, most of whom aspire to develop their careers into more senior roles. You'll be a role model to them and support them in their growth. Creative - You'll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time! Curious - You'll want to get to the root of issues, asking "the five why's" (Six Sigma) and using both data and intuition appropriately. You'll avoid "I think, I feel, it seems" as much as you can, in favour of "I know". Able to tell a story - You'll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail. Additional information Location: Corsham - full time on site Hours: 37.5 (plus on call) Role Type: 12 month fixed term About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Dec 12, 2025
Full time
Select how often (in days) to receive an alert: Lead Delivery Manager (Fixed term contract) Location: UK - Cust site - Corsham Job-ID: 214716 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. You'll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they all understand their role within the customer and are appropriately engaged, motivated and led. You will need to be within 1 to 2 hours travelling distance to the customer site (Corsham UK) and will be required to be on call on a rota basis. This role will also require current DV clearance. You will also be required to be on site at the customer site 5 days a week. Where you'll fit in: You'll be part of the Delivery Leadership team, either in your own right or reporting into a Delivery Lead, Senior Delivery Lead or delivery Director. You'll have clear areas of accountability and will be given appropriate autonomy to lead the areas of the service that you are responsible for. You'll also form part of a wider community of Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives. You're likely to have a role within the customer's day to day Delivery leadership. Depending on the customer you may have a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation. Constantly drive us to do better for our customer and our own organisation. Objectively manage performance of our internal and partner delivery teams. Be able to demonstrate understanding of our performance, what it means to our customer's business, and what we're doing to improve. Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery Lead/Delivery Director as well as Group Services and other colleagues, as appropriate, to support the account strategy and to ensure that Computacenter presents itself as a single, joined-up team to the customer. You'll make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers' business and our place in that business. You'll contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media. Contract Management You'll support Group Services in the development, negotiation and agreement of contract changes within the Customer account You'll support the management of the contract schedules that relate to your scope of service. You'll ensure compliance and manage exceptions. You'll manage the finances of your account or assigned services to ensure accurate forecasting and cost management to achieve or exceed financial baselines. You'll support Group Services, where appropriate of costing for services in Presales Relationship Management You'll work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders You are likely to be the primary interface to one or more senior stakeholders within the customer organisation. You'll ensure that you maintain a positive and constructive relationship to the benefit of both organisations. People Management Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed. Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention Support the communications strategy in support of the account and employee engagement strategies. How you'll be measured: You'll have clear targets which will be set and discussed regularly. These are likely to include objective measures of Customer Satisfaction, delivery quality and financial performance. What you'll need What you'll know: You'll be an experienced practitioner in IT Service Management. You're likely trained in ITIL, possibly to Expert status. You'll know that it's not all about ITIL. You'll be able to show that you understand how IT services fit in a customers' business and how we as a service provider can add value. You'll also need to be: SC and DV cleared. Experience in a similar position - ideally focused around incident management. Motivated to succeed as a Team - You'll know that success is about how teams work together, both within Computacenter and the customer. You'll act and encourage your people to remove organisational boundaries using a "One Customer One Team" approach. Collaborative - You'll openly share ideas with colleagues across Computacenter and you'll contribute to initiatives that improve our organisation outside of your account. Inclusive - You'll be aware of & sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment. Inspiring - It's likely that you will lead other Delivery Managers, most of whom aspire to develop their careers into more senior roles. You'll be a role model to them and support them in their growth. Creative - You'll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time! Curious - You'll want to get to the root of issues, asking "the five why's" (Six Sigma) and using both data and intuition appropriately. You'll avoid "I think, I feel, it seems" as much as you can, in favour of "I know". Able to tell a story - You'll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail. Additional information Location: Corsham - full time on site Hours: 37.5 (plus on call) Role Type: 12 month fixed term About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Stevenage Borough Council
Stevenage, Hertfordshire
37 hours per week 2 roles - X1 Permanent and X1 Secondment Stevenage / Hybrid About The Role We are delivering an ambitious programme of business change, transformation, and modernisation to improve services for customers and boost staff productivity. As a Business Analyst in our expanding Business Change & Digital team, you ll play a pivotal role in shaping how we work and how customers experience our services. You ll lead business analysis activities, working closely with teams across the Council to identify problems, design solutions, and ensure alignment with strategic goals and user needs. You ll be part of an in-house delivery team alongside Programme Managers, Project Managers, and Digital Developers. Key responsibilities include: • Reviewing and improving business processes to reduce waste, streamline steps, and enhance customer experience. • Research and analysis to inform new process, use of technology and ways of working and delivering services to customers • Writing and contributing to business cases, making a clear case for change and measurable benefits. • Acting as a key link between service areas, stakeholders, and technical teams to ensure shared understanding and successful delivery. This role supports innovation, automation, and data-driven decision-making, fostering a culture of continuous improvement across the organisation. About You You re an innovative, self-motivated individual with strong interpersonal and analytical skills, experienced in process review and improvement (e.g., Lean methodologies). You can translate user needs into clear, actionable requirements and user stories to guide development and service design. You bring skills and experience in: • Process & Technology Improvement documenting current processes and redesigning them to identify opportunities for efficiency and innovation. • Customer Focus reviewing end-to-end processes and customer journeys to deliver targeted improvements. • Identifying Waste and Cost Reduction sizing opportunities to reduce waste and cost, better utilise technology, and estimate potential savings. • Collaboration supporting managers, teams, and specialists to embed a culture of continuous improvement. • Research and Analysis understanding current services and opportunities to improve through user research, data analysis, and learning from best practice. Most importantly, you re open-minded, flexible, and ready for the challenge of making local government better. Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
Dec 12, 2025
Full time
37 hours per week 2 roles - X1 Permanent and X1 Secondment Stevenage / Hybrid About The Role We are delivering an ambitious programme of business change, transformation, and modernisation to improve services for customers and boost staff productivity. As a Business Analyst in our expanding Business Change & Digital team, you ll play a pivotal role in shaping how we work and how customers experience our services. You ll lead business analysis activities, working closely with teams across the Council to identify problems, design solutions, and ensure alignment with strategic goals and user needs. You ll be part of an in-house delivery team alongside Programme Managers, Project Managers, and Digital Developers. Key responsibilities include: • Reviewing and improving business processes to reduce waste, streamline steps, and enhance customer experience. • Research and analysis to inform new process, use of technology and ways of working and delivering services to customers • Writing and contributing to business cases, making a clear case for change and measurable benefits. • Acting as a key link between service areas, stakeholders, and technical teams to ensure shared understanding and successful delivery. This role supports innovation, automation, and data-driven decision-making, fostering a culture of continuous improvement across the organisation. About You You re an innovative, self-motivated individual with strong interpersonal and analytical skills, experienced in process review and improvement (e.g., Lean methodologies). You can translate user needs into clear, actionable requirements and user stories to guide development and service design. You bring skills and experience in: • Process & Technology Improvement documenting current processes and redesigning them to identify opportunities for efficiency and innovation. • Customer Focus reviewing end-to-end processes and customer journeys to deliver targeted improvements. • Identifying Waste and Cost Reduction sizing opportunities to reduce waste and cost, better utilise technology, and estimate potential savings. • Collaboration supporting managers, teams, and specialists to embed a culture of continuous improvement. • Research and Analysis understanding current services and opportunities to improve through user research, data analysis, and learning from best practice. Most importantly, you re open-minded, flexible, and ready for the challenge of making local government better. Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
Overview Join the UK's leading M&A services business. The strength and depth of the Deloitte offering across the M&A spectrum from Lead Advisory through Transaction Services to Post-merger Integration is unrivalled. You will join the market leading Equity Capital Markets, Finance, and Transaction Management Office ("EFT") team and will have the opportunity to work on high profile transactions covering equity capital markets, corporate and private equity transactions across a range of industries, within a highly commercial, client focused environment. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity This is your opportunity to join Deloitte's high growth Transaction Management team that sits within Deloitte's M&A practice. You will work on high profile assignments with some of the best in the field, you will have the opportunity to work on a wide variety of deals including capital market transaction and listed / private M&A, within a highly commercial, client focussed environment. Our Transaction Management team is a group of specialist programme managers who have successfully advised on some of the largest cross-border deals of recent years. We deploy experienced professionals with deep equity capital markets and M&A process knowledge who can own discreet workstreams or be deployed across the transaction as a central programme team. The team work alongside client management and other advisers to reduce transaction execution risks and safeguard value. Typically, we operate alongside colleagues providing our clients with a multi-disciplinary and end-to-end transaction assist service which accesses Deloitte's vast range of specialist expertise including commercial and operational due diligence, sale and purchase agreement negotiation, real estate, treasury, pensions, modelling, fund placement, merger integration, IT and business intelligence. We regularly work on international assignments involving cross-border as well as cross-service line teams requiring our people to build wide networks across both the UK and International firm. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. You will primarily focus on providing clients with dedicated programme management support for domestic and international transactions including acquisitions, divestitures, IPOs, mergers and demergers. Crucially, you will be part of the core deal team on projects, assisting senior client stakeholders to manage large and complex transactions from inception through to delivery. This role requires significant exposure to and interaction with senior strategic and financial decision-makers at our clients, so a desire to work in a client facing capacity is essential. Your responsibilities will vary per project and are unique to each transaction, however the key responsibilities below give some insight into what the role will entail. Responsibilities: Bring capital markets / M&A transaction expertise and insight to the overall transaction preparation and execution process; Support company transaction leads in establishing and setting up the overall transaction programme and workstream structure; Work with company transaction leads, investment banks and other advisors to support the development of the overall transaction timetable, roadmap and plan, then work closely with workstream leads to support the development and delivery of these workstream plan Support the design and development of programme structure and governance forums; Support stakeholder management across all transaction stakeholders (e.g. company-side teams and advisors, including banks, lawyers and Deloitte subject matter experts); Support stakeholders in respect of overall transaction and workstream status, action tracking, risks, issues, dependencies and budget reporting; Input into and support the drafting of key transaction documents (e.g. Prospectus, Circular, Investment Memorandum, Management Presentations etc).; Support the co-ordination of company-side diligence, data room, information request and verification activities; Prepare for and help co-ordinate transaction steering committees and working group meetings; Create, draft and support the preparation of presentations, Board and steering committee papers and materials, decision-making packs for both internal and external audiences, in order to support transaction preparation and execution; Perform market research, prepare materials and provide active contribution in business development opportunities with clients and Deloitte's network; Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution; Prepare Deloitte team budget and cost tracking and reporting. Connect to your skills and professional experience Programme management skillset with a track record of delivering projects successfully in a client-facing environment; Keen interest and desire to explore capital market and/or M&A transactions; Previous experience in/ exposure to capital market and/or M&A transactions, ideally from an investment banking or corporate advisory environment, would be strongly beneficial; An understanding of key stages and phases of deal processes; Excellent oral and written communication skills, as well as interpersonal skills; Demonstrable track record of operating with senior internal and external stakeholders; Awareness of listing rules and regulations for key global exchanges (LSE, NYSE etc.); An understanding of key financial and accounting concepts in the context of a capital markets and/or M&A transaction; A positive, proactive and can-do attitude and demonstrable commitment to excellence; Exceptional academic background or equivalent experience; Excellent problem solving and analytical skills; Excellent PowerPoint and presentation skills; Strong excel skills - quick and accurate manipulation of data; Strong commercial acumen and market awareness; and Strong client focus - be focussed on high quality service. Connect to your business -Strategy, Risk & Transactions Advisory In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference. Mergers and Acquisitions We challenge dealmakers to expect more and to see beyond the deal to create sustainable value for shareholders, employees and society. We support corporates, private equity and financial investors across the full M&A lifecycle and are committed to identifying and delivering sustainable value at every stage of the deal. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "It's such an inspiring place to work; everyone you talk to is working on something interesting. There are always so many exciting things to get involved with that it is a challenge to prioritise where to spend your time. Everyone always says, "it's the people," and that's true." Our hybrid working policy You'll be based in Edinburgh, Manchester or Birmingham with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy . click apply for full job details
Dec 12, 2025
Full time
Overview Join the UK's leading M&A services business. The strength and depth of the Deloitte offering across the M&A spectrum from Lead Advisory through Transaction Services to Post-merger Integration is unrivalled. You will join the market leading Equity Capital Markets, Finance, and Transaction Management Office ("EFT") team and will have the opportunity to work on high profile transactions covering equity capital markets, corporate and private equity transactions across a range of industries, within a highly commercial, client focused environment. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity This is your opportunity to join Deloitte's high growth Transaction Management team that sits within Deloitte's M&A practice. You will work on high profile assignments with some of the best in the field, you will have the opportunity to work on a wide variety of deals including capital market transaction and listed / private M&A, within a highly commercial, client focussed environment. Our Transaction Management team is a group of specialist programme managers who have successfully advised on some of the largest cross-border deals of recent years. We deploy experienced professionals with deep equity capital markets and M&A process knowledge who can own discreet workstreams or be deployed across the transaction as a central programme team. The team work alongside client management and other advisers to reduce transaction execution risks and safeguard value. Typically, we operate alongside colleagues providing our clients with a multi-disciplinary and end-to-end transaction assist service which accesses Deloitte's vast range of specialist expertise including commercial and operational due diligence, sale and purchase agreement negotiation, real estate, treasury, pensions, modelling, fund placement, merger integration, IT and business intelligence. We regularly work on international assignments involving cross-border as well as cross-service line teams requiring our people to build wide networks across both the UK and International firm. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. You will primarily focus on providing clients with dedicated programme management support for domestic and international transactions including acquisitions, divestitures, IPOs, mergers and demergers. Crucially, you will be part of the core deal team on projects, assisting senior client stakeholders to manage large and complex transactions from inception through to delivery. This role requires significant exposure to and interaction with senior strategic and financial decision-makers at our clients, so a desire to work in a client facing capacity is essential. Your responsibilities will vary per project and are unique to each transaction, however the key responsibilities below give some insight into what the role will entail. Responsibilities: Bring capital markets / M&A transaction expertise and insight to the overall transaction preparation and execution process; Support company transaction leads in establishing and setting up the overall transaction programme and workstream structure; Work with company transaction leads, investment banks and other advisors to support the development of the overall transaction timetable, roadmap and plan, then work closely with workstream leads to support the development and delivery of these workstream plan Support the design and development of programme structure and governance forums; Support stakeholder management across all transaction stakeholders (e.g. company-side teams and advisors, including banks, lawyers and Deloitte subject matter experts); Support stakeholders in respect of overall transaction and workstream status, action tracking, risks, issues, dependencies and budget reporting; Input into and support the drafting of key transaction documents (e.g. Prospectus, Circular, Investment Memorandum, Management Presentations etc).; Support the co-ordination of company-side diligence, data room, information request and verification activities; Prepare for and help co-ordinate transaction steering committees and working group meetings; Create, draft and support the preparation of presentations, Board and steering committee papers and materials, decision-making packs for both internal and external audiences, in order to support transaction preparation and execution; Perform market research, prepare materials and provide active contribution in business development opportunities with clients and Deloitte's network; Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution; Prepare Deloitte team budget and cost tracking and reporting. Connect to your skills and professional experience Programme management skillset with a track record of delivering projects successfully in a client-facing environment; Keen interest and desire to explore capital market and/or M&A transactions; Previous experience in/ exposure to capital market and/or M&A transactions, ideally from an investment banking or corporate advisory environment, would be strongly beneficial; An understanding of key stages and phases of deal processes; Excellent oral and written communication skills, as well as interpersonal skills; Demonstrable track record of operating with senior internal and external stakeholders; Awareness of listing rules and regulations for key global exchanges (LSE, NYSE etc.); An understanding of key financial and accounting concepts in the context of a capital markets and/or M&A transaction; A positive, proactive and can-do attitude and demonstrable commitment to excellence; Exceptional academic background or equivalent experience; Excellent problem solving and analytical skills; Excellent PowerPoint and presentation skills; Strong excel skills - quick and accurate manipulation of data; Strong commercial acumen and market awareness; and Strong client focus - be focussed on high quality service. Connect to your business -Strategy, Risk & Transactions Advisory In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference. Mergers and Acquisitions We challenge dealmakers to expect more and to see beyond the deal to create sustainable value for shareholders, employees and society. We support corporates, private equity and financial investors across the full M&A lifecycle and are committed to identifying and delivering sustainable value at every stage of the deal. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "It's such an inspiring place to work; everyone you talk to is working on something interesting. There are always so many exciting things to get involved with that it is a challenge to prioritise where to spend your time. Everyone always says, "it's the people," and that's true." Our hybrid working policy You'll be based in Edinburgh, Manchester or Birmingham with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy . click apply for full job details
Senior Consultant, Restructuring Corporate Finance & Restructuring FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you'll work side by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About The Role Our Corporate Finance team focuses on our clients' strategic, operational, financial and capital needs by addressing the full spectrum of financial and transactional tests faced by corporations, boards, private equity sponsors, creditor constituencies and other stakeholders. Typical Restructuring team assignments include lead financial restructuring advisory; financial, operational and commercial due diligence; business reviews; cash and working capital management; valuation; contingency planning and insolvency. Within that context, we are currently seeking a talented and ambitious Senior Consultant to join our leading Restructuring team in London. What You'll Do Assisting in business reviews by investigating historical and future financial performance Preparing, testing and reviewing business plans and financial models Undertaking variance/bridge analysis and identifying reasons for underperformance Developing a broad understanding of the full suite of offerings (e.g. contingency planning and insolvency appointments) Forming initial views and opinions on analyses before sharing them with the case manager Communicating findings through report writing and oral presentations Building detailed three statement financial models and demonstrating confidence in Excel modelling Interacting with the finance function, questioning management assumptions, and Interrogating and diligence financial analysis Providing on the job training to junior team members Developing an external relationship network Preparing formal pitches Contributing to thought leadership presentations and events How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on the job learning, self guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need to Succeed A strong work ethic, detail orientation and a passion for excellence Ability to work in a fast paced, team based environment with minimal supervision Strong financial modeling skills Strong communication and networking skills Impeccable research, quantitative and analytical skills, especially in explaining market events Working knowledge of deal structuring and closing principals Proven proficiency in Microsoft Office products, especially Microsoft Excel and PowerPoint Ability to organise and track overlapping tasks and assignments, with frequent priority changes Basic Qualifications Relevant Restructuring experience in a Consulting firm Educated to degree level in a numerate subject (or equivalent) ACA, ACCA or equivalent Our goal is to support the wellbeing of you and your families - physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 7,900 employees located in 32 countries and territories. Our broad and diverse bench of award winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.7 billion in revenues during fiscal year 2024. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Additional Information Job Family/Level: Op Level 2 - Senior Consultant Employee Status: Regular
Dec 12, 2025
Full time
Senior Consultant, Restructuring Corporate Finance & Restructuring FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you'll work side by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About The Role Our Corporate Finance team focuses on our clients' strategic, operational, financial and capital needs by addressing the full spectrum of financial and transactional tests faced by corporations, boards, private equity sponsors, creditor constituencies and other stakeholders. Typical Restructuring team assignments include lead financial restructuring advisory; financial, operational and commercial due diligence; business reviews; cash and working capital management; valuation; contingency planning and insolvency. Within that context, we are currently seeking a talented and ambitious Senior Consultant to join our leading Restructuring team in London. What You'll Do Assisting in business reviews by investigating historical and future financial performance Preparing, testing and reviewing business plans and financial models Undertaking variance/bridge analysis and identifying reasons for underperformance Developing a broad understanding of the full suite of offerings (e.g. contingency planning and insolvency appointments) Forming initial views and opinions on analyses before sharing them with the case manager Communicating findings through report writing and oral presentations Building detailed three statement financial models and demonstrating confidence in Excel modelling Interacting with the finance function, questioning management assumptions, and Interrogating and diligence financial analysis Providing on the job training to junior team members Developing an external relationship network Preparing formal pitches Contributing to thought leadership presentations and events How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on the job learning, self guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need to Succeed A strong work ethic, detail orientation and a passion for excellence Ability to work in a fast paced, team based environment with minimal supervision Strong financial modeling skills Strong communication and networking skills Impeccable research, quantitative and analytical skills, especially in explaining market events Working knowledge of deal structuring and closing principals Proven proficiency in Microsoft Office products, especially Microsoft Excel and PowerPoint Ability to organise and track overlapping tasks and assignments, with frequent priority changes Basic Qualifications Relevant Restructuring experience in a Consulting firm Educated to degree level in a numerate subject (or equivalent) ACA, ACCA or equivalent Our goal is to support the wellbeing of you and your families - physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 7,900 employees located in 32 countries and territories. Our broad and diverse bench of award winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.7 billion in revenues during fiscal year 2024. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Additional Information Job Family/Level: Op Level 2 - Senior Consultant Employee Status: Regular
Select how often (in days) to receive an alert: Lead Delivery Manager Location: UK - Cust site - Corsham Job-ID: 214193 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. You'll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they all understand their role within the customer and are appropriately engaged, motivated and led. You will need to be within an hours travelling distance to the customer site (Corsham, UK) and will be required to be on call on a rota basis. This role will also require SC clearance and potentially DV clearance. You will also be required to be on site at the customer site five days a week. Where you'll fit in: You'll be part of the Delivery Leadership team, either in your own right or reporting into a Delivery Lead, Senior Delivery Lead or delivery Director. You'll have clear areas of accountability and will be given appropriate autonomy to lead the areas of the service that you are responsible for. You'll also form part of a wider community of Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives. You're likely to have a role within the customer's day to day Delivery leadership. Depending on the customer you may have a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation. Constantly drive us to do better for our customer and our own organisation. Objectively manage performance of our internal and partner delivery teams. Be able to demonstrate understanding of our performance, what it means to our customer's business, and what we're doing to improve. Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery Lead/Delivery Director as well as Group Services and other colleagues, as appropriate, to support the account strategy and to ensure that Computacenter presents itself as a single, joined-up team to the customer. You'll make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers' business and our place in that business. You'll contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media. Contract Management You'll support Group Services in the development, negotiation and agreement of contract changes within the Customer account You'll support the management of the contract schedules that relate to your scope of service. You'll ensure compliance and manage exceptions. You'll manage the finances of your account or assigned services to ensure accurate forecasting and cost management to achieve or exceed financial baselines. You'll support Group Services, where appropriate of costing for services in Presales Relationship Management You'll work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders You are likely to be the primary interface to one or more senior stakeholders within the customer organisation. You'll ensure that you maintain a positive and constructive relationship to the benefit of both organisations. People Management Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed. Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention Support the communications strategy in support of the account and employee engagement strategies. How you'll be measured: You'll have clear targets which will be set and discussed regularly. These are likely to include objective measures of Customer Satisfaction, delivery quality and financial performance. What you'll need What you'll know: You'll be an experienced practitioner in IT Service Management. You're likely trained in ITIL, possibly to Expert status. You'll know that it's not all about ITIL. You'll be able to show that you understand how IT services fit in a customers' business and how we as a service provider can add value. You'll also need to be: SC and DV cleared. Experience in a similar position - ideally focused around incident management. Motivated to succeed as a Team - You'll know that success is about how teams work together, both within Computacenter and the customer. You'll act and encourage your people to remove organisational boundaries using a "One Customer One Team" approach. Collaborative - You'll openly share ideas with colleagues across Computacenter and you'll contribute to initiatives that improve our organisation outside of your account. Inclusive - You'll be aware of & sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment. Inspiring - It's likely that you will lead other Delivery Managers, most of whom aspire to develop their careers into more senior roles. You'll be a role model to them and support them in their growth. Creative - You'll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time! Curious - You'll want to get to the root of issues, asking "the five why's" (Six Sigma) and using both data and intuition appropriately. You'll avoid "I think, I feel, it seems" as much as you can, in favour of "I know". Able to tell a story - You'll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail. Additional information Location: Corsham - Based at customer site five days per week Hours: 37.5 (plus on call) Role Type: Permanent About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Dec 12, 2025
Full time
Select how often (in days) to receive an alert: Lead Delivery Manager Location: UK - Cust site - Corsham Job-ID: 214193 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. You'll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they all understand their role within the customer and are appropriately engaged, motivated and led. You will need to be within an hours travelling distance to the customer site (Corsham, UK) and will be required to be on call on a rota basis. This role will also require SC clearance and potentially DV clearance. You will also be required to be on site at the customer site five days a week. Where you'll fit in: You'll be part of the Delivery Leadership team, either in your own right or reporting into a Delivery Lead, Senior Delivery Lead or delivery Director. You'll have clear areas of accountability and will be given appropriate autonomy to lead the areas of the service that you are responsible for. You'll also form part of a wider community of Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives. You're likely to have a role within the customer's day to day Delivery leadership. Depending on the customer you may have a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation. Constantly drive us to do better for our customer and our own organisation. Objectively manage performance of our internal and partner delivery teams. Be able to demonstrate understanding of our performance, what it means to our customer's business, and what we're doing to improve. Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery Lead/Delivery Director as well as Group Services and other colleagues, as appropriate, to support the account strategy and to ensure that Computacenter presents itself as a single, joined-up team to the customer. You'll make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers' business and our place in that business. You'll contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media. Contract Management You'll support Group Services in the development, negotiation and agreement of contract changes within the Customer account You'll support the management of the contract schedules that relate to your scope of service. You'll ensure compliance and manage exceptions. You'll manage the finances of your account or assigned services to ensure accurate forecasting and cost management to achieve or exceed financial baselines. You'll support Group Services, where appropriate of costing for services in Presales Relationship Management You'll work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders You are likely to be the primary interface to one or more senior stakeholders within the customer organisation. You'll ensure that you maintain a positive and constructive relationship to the benefit of both organisations. People Management Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed. Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention Support the communications strategy in support of the account and employee engagement strategies. How you'll be measured: You'll have clear targets which will be set and discussed regularly. These are likely to include objective measures of Customer Satisfaction, delivery quality and financial performance. What you'll need What you'll know: You'll be an experienced practitioner in IT Service Management. You're likely trained in ITIL, possibly to Expert status. You'll know that it's not all about ITIL. You'll be able to show that you understand how IT services fit in a customers' business and how we as a service provider can add value. You'll also need to be: SC and DV cleared. Experience in a similar position - ideally focused around incident management. Motivated to succeed as a Team - You'll know that success is about how teams work together, both within Computacenter and the customer. You'll act and encourage your people to remove organisational boundaries using a "One Customer One Team" approach. Collaborative - You'll openly share ideas with colleagues across Computacenter and you'll contribute to initiatives that improve our organisation outside of your account. Inclusive - You'll be aware of & sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment. Inspiring - It's likely that you will lead other Delivery Managers, most of whom aspire to develop their careers into more senior roles. You'll be a role model to them and support them in their growth. Creative - You'll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time! Curious - You'll want to get to the root of issues, asking "the five why's" (Six Sigma) and using both data and intuition appropriately. You'll avoid "I think, I feel, it seems" as much as you can, in favour of "I know". Able to tell a story - You'll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail. Additional information Location: Corsham - Based at customer site five days per week Hours: 37.5 (plus on call) Role Type: Permanent About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Vice President, Compliance and Financial Crime Project Manager - IT Planning Division page is loaded Vice President, Compliance and Financial Crime Project Manager - IT Planning Divisionlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.We are MUFG. 360 years of heritage. A world-class set of businesses. And more than 180,000 employees in 50 markets. It's no surprise that MUFG has grown to become one of the top five banks in the world. Our services include commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. MUFG offers stability in an ever-changing market, providing services to high-profile clients worldwide.Please visit our website for more information - Dept overview: The IT Planning division is a global Programme Delivery Management team responsible for the delivery of the strategic Delivery portfolio across Bank and Securities entities in EMEA. The team is based in London with oversight, prioritization & delivery for the International Securities business portfolio and Bank London branch portfolio. The Delivery portfolio is delivered across key regional programs of work (Front Office, Compliance & Financial Crime, Operations, Finance, Risk & Data, Human Resources, Technology, and Planning), and overseen by the Regional Portfolio Committee.Outside of the core Programme delivery portfolio; the IT Planning function leads a stream that develops and delivers Strategic or Transformation programs of work. The objectives of these are predominately to drive simplification and deliver a sustainable operating model in EMEA that is aligned with strategic business or functional targets. This stream currently manages the delivery of various initiatives that help define and delivery against strategic or MTP initiatives for EMEA management.Over the past three years, MUFG in EMEA has embarked on an integration journey between MUFG Bank London and Securities to support the delivery of a sustainable business and operating model for the longer term business growth that aligns with internal performance objectives and externally to support our Clients and Market footprint in EMEA MAIN PURPOSE OF THE ROLE The successful candidate will be part of the Compliance and Financial Crime Portfolio Change function, reporting into the Portfolio Lead and its corresponding delegate on a regular basis. When required, the candidate must be able to facilitate technical analysis and translate facts and figures to allow for streamlined decision making by non subject matter experts. Experience in either Compliance (data quality, data governance, regulatory reporting / monitoring and trade / comms surveillance) or Financial Crime (AML, KYC and Sanctions screening) is a must to ensure quick understanding of content and anticipating risks or issues. The candidate will need to have extensive experience in Investment Banking. Strong communication and interpersonal skills are a must, and candidate must have a well organised structured approach to managing medium to large projects and work with senior stakeholders, subject matter experts and consultants. The right candidate will work closely, from front to back, with Functional Subject Matter Expert (SME) leads or Account Executives (AEs) in support of delivering against planned initiatives, the definition and running of fact finding and decision-making meetings, Working Groups, and Steering Committees to achieve tangible outcomes required to deliver against business objectives. KEY RESPONSIBILITIES Overall responsibility for delivering complex change projects from initiation through to build, deployment and handover to the business Manage programme of projects, some as overall project manager, some via work stream leads Accountable for managing the full project lifecycle adhering to management standard governance and best practice from project initiation to closure. Manage day-to-day operational aspects of the programme. Competent in managing to established project methodology and best practice. Ensures project documents are complete, current, and appropriately stored. Responsible for working closely with relevant business and key stakeholders to ensure effective and efficient implementation of project(s). Responsible and accountable for creating and maintaining project plans and revising as appropriate to meet changing needs and requirements. Run and manage steering committees, working groups (cross functional) and ensure accountability of actions against planned timelines. Be a trusted partner functional stakeholders and Planning department ensuring updates, issues and consensus is effectively managed and delivered. Manage implementation deliveries ensuring transparency of risks, issues and dependencies that are fully aligned to functional / business owners. Produce management information surrounding project health and delivery of progress Oversight of project costs against budget and report status update on the project budget. Responsible for identifying resource demand and assign responsibilities. Responsible for working closely with technology and business product owners in order to design and deliver a fit for purpose solution. Identifying & managing interdependencies with other projects within the Compliance and Financial Crime Portfolio and external to it. WORK EXPERIENCE Essential: Experience in successfully leading full lifecycle complex projects Minimum 10 years proven track record delivering projects to financial institutions within time and budget. Strong governance approach to delivery Effective communication and leadership SKILLS AND EXPERIENCE Functional / Technical Competencies: Full understanding of the project lifecycle Strong project delivery and deadline management Experienced user of project management tools Proven experience of managing budgets Demonstrable track record of managing multiple stakeholders and building relationships across diverse skillsets and across the international organisation Direct experience in managing multiple functional stakeholder (senior level) and consultants to derive clear and tangible outcomes Experience with identifying project outputs and tracking Business benefits. Education / Qualifications: Degree level (min) Programme/Project management or Financial markets led accreditation (beneficial) PERSONAL REQUIREMENTS Excellent communication skills Result & Delivery driven, with a strong sense of accountability A proactive, motivated approach. Conflict management ensuring collaborative outcomes Strong decision-making skills, the ability to demonstrate sound judgement A structured and logical approach to work The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurised environment Strong numerical skills Advanced Experience of MS Project and or other PM tools (Planview) Microsoft Office skills (specifically Powerpoint, Visio, Excel & Word).We are
Dec 12, 2025
Full time
Vice President, Compliance and Financial Crime Project Manager - IT Planning Division page is loaded Vice President, Compliance and Financial Crime Project Manager - IT Planning Divisionlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.We are MUFG. 360 years of heritage. A world-class set of businesses. And more than 180,000 employees in 50 markets. It's no surprise that MUFG has grown to become one of the top five banks in the world. Our services include commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. MUFG offers stability in an ever-changing market, providing services to high-profile clients worldwide.Please visit our website for more information - Dept overview: The IT Planning division is a global Programme Delivery Management team responsible for the delivery of the strategic Delivery portfolio across Bank and Securities entities in EMEA. The team is based in London with oversight, prioritization & delivery for the International Securities business portfolio and Bank London branch portfolio. The Delivery portfolio is delivered across key regional programs of work (Front Office, Compliance & Financial Crime, Operations, Finance, Risk & Data, Human Resources, Technology, and Planning), and overseen by the Regional Portfolio Committee.Outside of the core Programme delivery portfolio; the IT Planning function leads a stream that develops and delivers Strategic or Transformation programs of work. The objectives of these are predominately to drive simplification and deliver a sustainable operating model in EMEA that is aligned with strategic business or functional targets. This stream currently manages the delivery of various initiatives that help define and delivery against strategic or MTP initiatives for EMEA management.Over the past three years, MUFG in EMEA has embarked on an integration journey between MUFG Bank London and Securities to support the delivery of a sustainable business and operating model for the longer term business growth that aligns with internal performance objectives and externally to support our Clients and Market footprint in EMEA MAIN PURPOSE OF THE ROLE The successful candidate will be part of the Compliance and Financial Crime Portfolio Change function, reporting into the Portfolio Lead and its corresponding delegate on a regular basis. When required, the candidate must be able to facilitate technical analysis and translate facts and figures to allow for streamlined decision making by non subject matter experts. Experience in either Compliance (data quality, data governance, regulatory reporting / monitoring and trade / comms surveillance) or Financial Crime (AML, KYC and Sanctions screening) is a must to ensure quick understanding of content and anticipating risks or issues. The candidate will need to have extensive experience in Investment Banking. Strong communication and interpersonal skills are a must, and candidate must have a well organised structured approach to managing medium to large projects and work with senior stakeholders, subject matter experts and consultants. The right candidate will work closely, from front to back, with Functional Subject Matter Expert (SME) leads or Account Executives (AEs) in support of delivering against planned initiatives, the definition and running of fact finding and decision-making meetings, Working Groups, and Steering Committees to achieve tangible outcomes required to deliver against business objectives. KEY RESPONSIBILITIES Overall responsibility for delivering complex change projects from initiation through to build, deployment and handover to the business Manage programme of projects, some as overall project manager, some via work stream leads Accountable for managing the full project lifecycle adhering to management standard governance and best practice from project initiation to closure. Manage day-to-day operational aspects of the programme. Competent in managing to established project methodology and best practice. Ensures project documents are complete, current, and appropriately stored. Responsible for working closely with relevant business and key stakeholders to ensure effective and efficient implementation of project(s). Responsible and accountable for creating and maintaining project plans and revising as appropriate to meet changing needs and requirements. Run and manage steering committees, working groups (cross functional) and ensure accountability of actions against planned timelines. Be a trusted partner functional stakeholders and Planning department ensuring updates, issues and consensus is effectively managed and delivered. Manage implementation deliveries ensuring transparency of risks, issues and dependencies that are fully aligned to functional / business owners. Produce management information surrounding project health and delivery of progress Oversight of project costs against budget and report status update on the project budget. Responsible for identifying resource demand and assign responsibilities. Responsible for working closely with technology and business product owners in order to design and deliver a fit for purpose solution. Identifying & managing interdependencies with other projects within the Compliance and Financial Crime Portfolio and external to it. WORK EXPERIENCE Essential: Experience in successfully leading full lifecycle complex projects Minimum 10 years proven track record delivering projects to financial institutions within time and budget. Strong governance approach to delivery Effective communication and leadership SKILLS AND EXPERIENCE Functional / Technical Competencies: Full understanding of the project lifecycle Strong project delivery and deadline management Experienced user of project management tools Proven experience of managing budgets Demonstrable track record of managing multiple stakeholders and building relationships across diverse skillsets and across the international organisation Direct experience in managing multiple functional stakeholder (senior level) and consultants to derive clear and tangible outcomes Experience with identifying project outputs and tracking Business benefits. Education / Qualifications: Degree level (min) Programme/Project management or Financial markets led accreditation (beneficial) PERSONAL REQUIREMENTS Excellent communication skills Result & Delivery driven, with a strong sense of accountability A proactive, motivated approach. Conflict management ensuring collaborative outcomes Strong decision-making skills, the ability to demonstrate sound judgement A structured and logical approach to work The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurised environment Strong numerical skills Advanced Experience of MS Project and or other PM tools (Planview) Microsoft Office skills (specifically Powerpoint, Visio, Excel & Word).We are
Cambridge University Press
Cambridge, Cambridgeshire
Job Title: Strategic Change Lead Salary: £45,100 - £60,400 Location: Cambridge - With Hybrid working Contract: Fixed Term/Secondment (18 months) Hours: Full time 35 hours per week Are you ready to take on an exciting new challenge to enhance your expertise in change management within our Cambridge Change Management Centre of Expertise. Get ready to lead and inspire people through change! We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We have a fixed-term opportunity for you to actively contribute to transformational initiatives within our publishing business here at Cambridge University Press & Assessment; supporting digital transformation, organisational design & new ways of working. This role offers experience in the world of cultural, behavioural, process, system, and mindset changes, where you can drive meaningful impact. We're looking for an experienced change lead who can bring a strong passion for change management and, ideally, some familiarity with the publishing ecosystem to help us deliver strategic change with impact. About the role In this critical role, you will deliver flexible and innovative change management to a key cross-organisational programme, whilst contributing towards our ongoing efforts to build enterprise change management capability to support transformation in publishing. Through the creation and implementation of change management strategies and plans, you will build organisational capability and maximise employee adoption and the impact of this programme. Great communication and stakeholder management will be key to your success, collaborating with senior leaders sponsoring change initiatives and helping frontline employees build their readiness and adaptability to change. As a skilled facilitator & listener you'll confidently develop key stakeholder relationships and conversations at all levels. Adapting your style and approach, you will cut through complexity, balancing the need for individual change with the strategic outcomes required. Previous experience within publishing will be an advantage to help. Additional responsibilities and accountabilities include: Empower leaders and colleagues to embrace new ways of working and adapt to complex change. Build change capability through coaching, collaboration, and the development of toolkits, playbooks, and dashboards. Use change management data, dashboards, and analytics to inform decisions and enhance visibility. Ensure alignment with an enterprise-wide view of change to support coordinated planning and delivery. This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition. About You Combining your curiosity and passion for trying new ideas with your knowledge of change management principles and methods, you're able to successfully lead the implementation and measurement of the people side of change to support the transformation of ways of working across our publishing business. You are committed to supporting managers to coach their people through complex change. Through your experiences of managing and leading people through change, you will have high levels of change agility and adapt well when faced with complexity and ambiguity. You respond well to setbacks and bounce back from failure, learning from the experience and adjusting, where necessary. Your excellent interpersonal and communication skills, and the ability to identify both the overt and covert culture of our organisation, will help you quickly build credibility with stakeholders at all levels, positioning you as a trusted partner. If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria: You challenge thinking and question assumptions (including your own) in a constructive way. You understand psychology/behaviours and their influence on how people respond to transition and change. You continuously strive towards new and improved ways to tackle change management successfully, proactively seeking out new and up-to-date information which can be applied to real life challenges. For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those that best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world class, flexible rewards package, featuring family friendly and planet friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes Ready to pursue your potential? Apply now. The closing date for all applications will be Sunday 28th December 2025. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place on 13 January 2026. First stage interview: in-person at our offices in Cambridge. If you require any reasonable adjustments during the recruitment process due to a disability or a long term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities. Pursuing Your Potential At Cambridge University Press & Assessment, we are dedicated to fostering an environment where your career aspirations are not only recognised but actively supported. Whether you are looking for new responsibilities within your current team, interested in a promotion or secondment, or exploring a different career path, we offer various resources to support your professional development. Our Online Learning Platform, leadership development pathways, and mentorship schemes are readily available to all employees, ensuring you have the tools to reach your fullest potential. If you're ready to take the next step in your Cambridge journey, we welcome your application. Together, we continue to shape a culture where everyone feels empowered to succeed and motivated to make a difference-for ourselves, for each other, and for learners worldwide.
Dec 12, 2025
Full time
Job Title: Strategic Change Lead Salary: £45,100 - £60,400 Location: Cambridge - With Hybrid working Contract: Fixed Term/Secondment (18 months) Hours: Full time 35 hours per week Are you ready to take on an exciting new challenge to enhance your expertise in change management within our Cambridge Change Management Centre of Expertise. Get ready to lead and inspire people through change! We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We have a fixed-term opportunity for you to actively contribute to transformational initiatives within our publishing business here at Cambridge University Press & Assessment; supporting digital transformation, organisational design & new ways of working. This role offers experience in the world of cultural, behavioural, process, system, and mindset changes, where you can drive meaningful impact. We're looking for an experienced change lead who can bring a strong passion for change management and, ideally, some familiarity with the publishing ecosystem to help us deliver strategic change with impact. About the role In this critical role, you will deliver flexible and innovative change management to a key cross-organisational programme, whilst contributing towards our ongoing efforts to build enterprise change management capability to support transformation in publishing. Through the creation and implementation of change management strategies and plans, you will build organisational capability and maximise employee adoption and the impact of this programme. Great communication and stakeholder management will be key to your success, collaborating with senior leaders sponsoring change initiatives and helping frontline employees build their readiness and adaptability to change. As a skilled facilitator & listener you'll confidently develop key stakeholder relationships and conversations at all levels. Adapting your style and approach, you will cut through complexity, balancing the need for individual change with the strategic outcomes required. Previous experience within publishing will be an advantage to help. Additional responsibilities and accountabilities include: Empower leaders and colleagues to embrace new ways of working and adapt to complex change. Build change capability through coaching, collaboration, and the development of toolkits, playbooks, and dashboards. Use change management data, dashboards, and analytics to inform decisions and enhance visibility. Ensure alignment with an enterprise-wide view of change to support coordinated planning and delivery. This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition. About You Combining your curiosity and passion for trying new ideas with your knowledge of change management principles and methods, you're able to successfully lead the implementation and measurement of the people side of change to support the transformation of ways of working across our publishing business. You are committed to supporting managers to coach their people through complex change. Through your experiences of managing and leading people through change, you will have high levels of change agility and adapt well when faced with complexity and ambiguity. You respond well to setbacks and bounce back from failure, learning from the experience and adjusting, where necessary. Your excellent interpersonal and communication skills, and the ability to identify both the overt and covert culture of our organisation, will help you quickly build credibility with stakeholders at all levels, positioning you as a trusted partner. If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria: You challenge thinking and question assumptions (including your own) in a constructive way. You understand psychology/behaviours and their influence on how people respond to transition and change. You continuously strive towards new and improved ways to tackle change management successfully, proactively seeking out new and up-to-date information which can be applied to real life challenges. For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those that best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world class, flexible rewards package, featuring family friendly and planet friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes Ready to pursue your potential? Apply now. The closing date for all applications will be Sunday 28th December 2025. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place on 13 January 2026. First stage interview: in-person at our offices in Cambridge. If you require any reasonable adjustments during the recruitment process due to a disability or a long term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities. Pursuing Your Potential At Cambridge University Press & Assessment, we are dedicated to fostering an environment where your career aspirations are not only recognised but actively supported. Whether you are looking for new responsibilities within your current team, interested in a promotion or secondment, or exploring a different career path, we offer various resources to support your professional development. Our Online Learning Platform, leadership development pathways, and mentorship schemes are readily available to all employees, ensuring you have the tools to reach your fullest potential. If you're ready to take the next step in your Cambridge journey, we welcome your application. Together, we continue to shape a culture where everyone feels empowered to succeed and motivated to make a difference-for ourselves, for each other, and for learners worldwide.
A global life sciences organization in the UK seeks a resilient HR professional to shape its HR function during a period of growth. The role involves advising managers on employee relations issues, managing complex caseloads, and supporting organisational change. The ideal candidate is CIPD qualified with strong operational HR experience and the ability to work independently in a challenging environment. An attractive benefits package is offered, including 25 days holiday, pension contribution, and healthcare options.
Dec 12, 2025
Full time
A global life sciences organization in the UK seeks a resilient HR professional to shape its HR function during a period of growth. The role involves advising managers on employee relations issues, managing complex caseloads, and supporting organisational change. The ideal candidate is CIPD qualified with strong operational HR experience and the ability to work independently in a challenging environment. An attractive benefits package is offered, including 25 days holiday, pension contribution, and healthcare options.
