We are looking to recruit a weekend day duty controller to add to our team based at our Head Office in Hatfield. You must hold a valid SIA Licence and a full UK driving licence. Your responsibilities will include but are not limited to: - Ensuring client sites are covered at all times Providing out of hours support to all staff on sites Conduct key holding and mobile patrol duties Attend to any alarm activations Provide emergency site cover. Conduct welfare and site visits on a weekly planned schedule. Take hourly check calls from lone worker staff. Manage and accurately update the rostering system Ensure all reports are completed as required. Report any issues to the Contracts Managers / Operations Director Core Requirements: - Must hold a frontline SIA Licence Must hold a full valid UK driving licence Must be computer literate Excellent verbal and written communication skills. High degree of accuracy An excellent understanding of situations, organisational skills and ability to prioritise workloads An excellent telephone manner The ability to work effectively under pressure The ability to deal tactfully and effectively with a wide range of people. - A good knowledge and understanding of the SIA Industry Ability to adapt to change Dealing with customer enquiries in writing and by telephone - Working on their own as a lone worker Taking ownership Able to make decisions and work unsupervised Able to deal with escalated client queries, handling unforeseen situations and finding solutions This position will be 12 hour shifts on a Saturday and Sunday.The successful candidate must be able to work using their own initiative as they will primarily be a lone worker. They must also be self-motivated, with the ability to perform effectively when under pressure and a reliable, enthusiastic team member. A uniform will be provided. If you wish to apply for this position, please forward a copy of your CV, quoting reference, DDC/1
Jan 15, 2026
Full time
We are looking to recruit a weekend day duty controller to add to our team based at our Head Office in Hatfield. You must hold a valid SIA Licence and a full UK driving licence. Your responsibilities will include but are not limited to: - Ensuring client sites are covered at all times Providing out of hours support to all staff on sites Conduct key holding and mobile patrol duties Attend to any alarm activations Provide emergency site cover. Conduct welfare and site visits on a weekly planned schedule. Take hourly check calls from lone worker staff. Manage and accurately update the rostering system Ensure all reports are completed as required. Report any issues to the Contracts Managers / Operations Director Core Requirements: - Must hold a frontline SIA Licence Must hold a full valid UK driving licence Must be computer literate Excellent verbal and written communication skills. High degree of accuracy An excellent understanding of situations, organisational skills and ability to prioritise workloads An excellent telephone manner The ability to work effectively under pressure The ability to deal tactfully and effectively with a wide range of people. - A good knowledge and understanding of the SIA Industry Ability to adapt to change Dealing with customer enquiries in writing and by telephone - Working on their own as a lone worker Taking ownership Able to make decisions and work unsupervised Able to deal with escalated client queries, handling unforeseen situations and finding solutions This position will be 12 hour shifts on a Saturday and Sunday.The successful candidate must be able to work using their own initiative as they will primarily be a lone worker. They must also be self-motivated, with the ability to perform effectively when under pressure and a reliable, enthusiastic team member. A uniform will be provided. If you wish to apply for this position, please forward a copy of your CV, quoting reference, DDC/1
MUST HAVE A CURRENT ENHANCED CHILD DBS TO APPLY FOR THIS. Main Areas of Responsibility Reception Greet and receive all visitors to Head Office in a professional manner, ensuring compliance with safeguarding and Health & Safety protocols. Operate the telephone switchboard, directing calls to appropriate departments or staff members, taking messages, and responding promptly to enquiries from parents/carers and the public. Maintain the reception area and meetings rooms to a high standard, ensuring they are tidy, presentable, and reset after use. Report any maintenance issues to the Office Manager. Support the Office Manager with office maintenance tasks, including coordinating fire drills, liaising with engineers, and managing heating/air con servicing. Organise and prepare refreshments for meetings and events. Update employee records to reflect staff changes for switchboard/Inventry accuracy. Manage incoming and outgoing mail and parcels, including maintaining the franking machine account and ordering supplies. Coordinate courier services and manage related accounts. Maintain the academy contact sheet, ensuring Principal and PA details are current. Foster positive relationships with staff, contractors, and external agencies to support the Federation's objectives. Administration Provide confidential administrative support including, photocopying, typing, electronic filing, emailing, completing standard forms, and responding to routine correspondence. Maintain both manual and digital records and management information systems. Generate and update distribution lists and data reports as required. Manage the Federation's account including forwarding, redirecting messages and tracking incoming complaints. Assist with the preparation and distribution of Board papers to staff and stakeholders. Provide cover for selected duties in the absence of the Office Administrator, such as website updates. Maintain and update Head Office Flickr account. Collect and collate information annually for mailing lists. Order office stationery and ensure the stationery room is organised and safe. Reconcile monthly credit card statements and process internal recharges. Manage and renew annual subscriptions. Raise purchase orders and reconciled associated administrative invoices. Undertake additional clerical and administrative tasks as reasonably required Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Jan 15, 2026
Seasonal
MUST HAVE A CURRENT ENHANCED CHILD DBS TO APPLY FOR THIS. Main Areas of Responsibility Reception Greet and receive all visitors to Head Office in a professional manner, ensuring compliance with safeguarding and Health & Safety protocols. Operate the telephone switchboard, directing calls to appropriate departments or staff members, taking messages, and responding promptly to enquiries from parents/carers and the public. Maintain the reception area and meetings rooms to a high standard, ensuring they are tidy, presentable, and reset after use. Report any maintenance issues to the Office Manager. Support the Office Manager with office maintenance tasks, including coordinating fire drills, liaising with engineers, and managing heating/air con servicing. Organise and prepare refreshments for meetings and events. Update employee records to reflect staff changes for switchboard/Inventry accuracy. Manage incoming and outgoing mail and parcels, including maintaining the franking machine account and ordering supplies. Coordinate courier services and manage related accounts. Maintain the academy contact sheet, ensuring Principal and PA details are current. Foster positive relationships with staff, contractors, and external agencies to support the Federation's objectives. Administration Provide confidential administrative support including, photocopying, typing, electronic filing, emailing, completing standard forms, and responding to routine correspondence. Maintain both manual and digital records and management information systems. Generate and update distribution lists and data reports as required. Manage the Federation's account including forwarding, redirecting messages and tracking incoming complaints. Assist with the preparation and distribution of Board papers to staff and stakeholders. Provide cover for selected duties in the absence of the Office Administrator, such as website updates. Maintain and update Head Office Flickr account. Collect and collate information annually for mailing lists. Order office stationery and ensure the stationery room is organised and safe. Reconcile monthly credit card statements and process internal recharges. Manage and renew annual subscriptions. Raise purchase orders and reconciled associated administrative invoices. Undertake additional clerical and administrative tasks as reasonably required Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
£43,180 - £50,444 assuming good attendance and up to 3 sleep ins per month Those huge small victories Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. Our team leaders enable our young people to get their childhood back and create pathways to become well rounded adults - an incredibly rewarding role to have. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. Our team leaders are fulfilled by the idea of affecting even the smallest positive changes in our young people, so we celebrate the little things. Get out what you put in You'll be a part of taking care of our young people day to day, making sure things run smoothly and creating lasting memories. As a team leader you will also make sure that the staff team are supported and the home is operating at our high standards, prepared to step up to deputise for the Registered and Deputy Managers. We're looking for someone able to relate to and build relationships with our young people. Compassionate, emotionally resilient, and supportive, you'll also be able to provide the leadership that inspires your colleagues. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Salary: Base salary of £35,400 - £42,664 Bonuses: In addition to your base salary you'll do up to 3 sleep ins per months, these are paid at £80 per sleep (approx. £2,880 per year) and Attendance allowance up to £1,400 per year, £2,000 Regional Allowance, £1,500 Responsibility Allowance, £1,000 Welcome Bonus - on successful completion of probation & £1,000 Loyalty Bonus (after 12 months of employment) Training: A full 4-week induction on our Care Academy Holiday: You'll work hard at WG, so you'll be rewarded with 7 weeks' holiday Progression: If career development is your thing, most of our team leaders and managers have been promoted from within our group - plus you could join our 'Aspire' future managers programme Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you're at work Beautiful working environments with the very best facilities - check out our homes here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You don't need experience, but there are a few things we'll be looking for from you: A 'can do' attitude - a team player who rolls up their sleeves to help others We genuinely care about our young people (and each other) so honesty and empathy is a must The resilience to be able to deal with challenging situations A full UK driving licence which you've held for at least 12 months This role requires you to have the Level 3 Children's Residential Care qualification You'll start life as a Team Leader by joining our 'Care Academy' - 4 weeks of off the job training with experienced WG professionals to help you feel confident and ready to support our young people. Join the UK's best special education and care provider At Witherslack Group, inclusion is part of who we are. We're committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we'll be there every step of the way. By building a diverse and inclusive team, we're better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here To view our ex-offenders policy please click here . Children's Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH
Jan 15, 2026
Full time
£43,180 - £50,444 assuming good attendance and up to 3 sleep ins per month Those huge small victories Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. Our team leaders enable our young people to get their childhood back and create pathways to become well rounded adults - an incredibly rewarding role to have. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. Our team leaders are fulfilled by the idea of affecting even the smallest positive changes in our young people, so we celebrate the little things. Get out what you put in You'll be a part of taking care of our young people day to day, making sure things run smoothly and creating lasting memories. As a team leader you will also make sure that the staff team are supported and the home is operating at our high standards, prepared to step up to deputise for the Registered and Deputy Managers. We're looking for someone able to relate to and build relationships with our young people. Compassionate, emotionally resilient, and supportive, you'll also be able to provide the leadership that inspires your colleagues. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Salary: Base salary of £35,400 - £42,664 Bonuses: In addition to your base salary you'll do up to 3 sleep ins per months, these are paid at £80 per sleep (approx. £2,880 per year) and Attendance allowance up to £1,400 per year, £2,000 Regional Allowance, £1,500 Responsibility Allowance, £1,000 Welcome Bonus - on successful completion of probation & £1,000 Loyalty Bonus (after 12 months of employment) Training: A full 4-week induction on our Care Academy Holiday: You'll work hard at WG, so you'll be rewarded with 7 weeks' holiday Progression: If career development is your thing, most of our team leaders and managers have been promoted from within our group - plus you could join our 'Aspire' future managers programme Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you're at work Beautiful working environments with the very best facilities - check out our homes here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You don't need experience, but there are a few things we'll be looking for from you: A 'can do' attitude - a team player who rolls up their sleeves to help others We genuinely care about our young people (and each other) so honesty and empathy is a must The resilience to be able to deal with challenging situations A full UK driving licence which you've held for at least 12 months This role requires you to have the Level 3 Children's Residential Care qualification You'll start life as a Team Leader by joining our 'Care Academy' - 4 weeks of off the job training with experienced WG professionals to help you feel confident and ready to support our young people. Join the UK's best special education and care provider At Witherslack Group, inclusion is part of who we are. We're committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we'll be there every step of the way. By building a diverse and inclusive team, we're better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here To view our ex-offenders policy please click here . Children's Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH
Customer Experience Manager Monday to Friday - 8.30 -5pm (hybrid optional) Salary - 37K Manage day-to-day operations of a customer service team, ensuring high-quality service delivery and achievement of KPIs and SLAs. Lead and develop the team with a values-driven approach. Key Responsibilities Recruitment & Resourcing Operational Management Manage phone lines and email inboxes to meet SLAs. Identify and implement process improvements. Performance Monitoring Track KPIs and SLAs, take corrective actions as needed. Team Leadership Set clear targets and objectives. Line manage team leaders, support development and training. Essential Requirements Experience managing a team in a customer service environment. Ability to produce MI to enhance performance through KPI's Ability to prioritize tasks and solve problems independently. Team player with a solution-focused approach. Desirable Experience working with vulnerable customers. Ability to analyse data and identify trends. Experience managing change in a fast-paced environment. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jan 15, 2026
Full time
Customer Experience Manager Monday to Friday - 8.30 -5pm (hybrid optional) Salary - 37K Manage day-to-day operations of a customer service team, ensuring high-quality service delivery and achievement of KPIs and SLAs. Lead and develop the team with a values-driven approach. Key Responsibilities Recruitment & Resourcing Operational Management Manage phone lines and email inboxes to meet SLAs. Identify and implement process improvements. Performance Monitoring Track KPIs and SLAs, take corrective actions as needed. Team Leadership Set clear targets and objectives. Line manage team leaders, support development and training. Essential Requirements Experience managing a team in a customer service environment. Ability to produce MI to enhance performance through KPI's Ability to prioritize tasks and solve problems independently. Team player with a solution-focused approach. Desirable Experience working with vulnerable customers. Ability to analyse data and identify trends. Experience managing change in a fast-paced environment. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Cost Controlling Analyst Department: Controlling Location: Milton Keynes Salary: 34,088.60 Contract: Temp, until end of 2026. We are looking for a Cost Controlling Analyst to join our team in Milton Keynes. This role plays a key part in driving financial performance through effective budget management, cost control, forecasting and insightful business partnering across the organisation. You will support senior stakeholders by delivering high-quality financial analysis, improving cost efficiency, and providing actionable insights that support informed decision-making at all levels of the business. You will provide recommended action plans to budget holders and resource managers, supporting mitigation of financial risks and issues and influencing decision-making across the business. Key Responsibilities Support the General Manager - Change Controlling and the wider Controlling function in accurate forecasting, budget management and benefit delivery Monitor and analyse cost centre budgets against the latest HQ forecast, identifying variances and recommending corrective actions Maintain a strong understanding of overhead and capital expenditure, holding regular review meetings with cost centre managers Drive and track cost optimisation initiatives against agreed targets Develop and maintain the monthly total company overheads report using SAP data, ensuring material variances are clearly explained Manage month-end processes to strict deadlines, providing insightful commentary on movements Process month-end and year-end journals in SAP, ensuring costs are accurately recorded by project, cost centre, account and period Identify and implement process efficiencies, particularly around month-end close and automation Prepare structured presentations and insights to support effective storytelling and decision-making Support ad-hoc finance projects, analysis, investigations and IT/Finance system testing as required Build strong working relationships across Finance, Controlling, HQ and the wider business to share best practice Skills, Experience & Qualifications Essential: Proven experience in finance, controlling or cost management roles Strong financial analysis, reporting and forecasting experience Advanced MS Excel skills Excellent attention to detail and strong analytical capability Ability to manage workload, prioritise effectively and work under pressure Confident communicator, able to challenge and influence stakeholders at all levels Desirable: Experience with SAP Data visualisation tools (e.g. Power BI, Tableau) Working towards a professional qualification (CIMA, ACCA, ACA) or equivalent experience About our client: A leading provider of financial services and mobility solutions, supporting vehicle finance, leasing and related financial products. Our focus is on delivering strong financial performance, innovation and high-quality service within a fast-paced, commercial environment. Apply now and a member of our team will be in touch.
Jan 15, 2026
Seasonal
Cost Controlling Analyst Department: Controlling Location: Milton Keynes Salary: 34,088.60 Contract: Temp, until end of 2026. We are looking for a Cost Controlling Analyst to join our team in Milton Keynes. This role plays a key part in driving financial performance through effective budget management, cost control, forecasting and insightful business partnering across the organisation. You will support senior stakeholders by delivering high-quality financial analysis, improving cost efficiency, and providing actionable insights that support informed decision-making at all levels of the business. You will provide recommended action plans to budget holders and resource managers, supporting mitigation of financial risks and issues and influencing decision-making across the business. Key Responsibilities Support the General Manager - Change Controlling and the wider Controlling function in accurate forecasting, budget management and benefit delivery Monitor and analyse cost centre budgets against the latest HQ forecast, identifying variances and recommending corrective actions Maintain a strong understanding of overhead and capital expenditure, holding regular review meetings with cost centre managers Drive and track cost optimisation initiatives against agreed targets Develop and maintain the monthly total company overheads report using SAP data, ensuring material variances are clearly explained Manage month-end processes to strict deadlines, providing insightful commentary on movements Process month-end and year-end journals in SAP, ensuring costs are accurately recorded by project, cost centre, account and period Identify and implement process efficiencies, particularly around month-end close and automation Prepare structured presentations and insights to support effective storytelling and decision-making Support ad-hoc finance projects, analysis, investigations and IT/Finance system testing as required Build strong working relationships across Finance, Controlling, HQ and the wider business to share best practice Skills, Experience & Qualifications Essential: Proven experience in finance, controlling or cost management roles Strong financial analysis, reporting and forecasting experience Advanced MS Excel skills Excellent attention to detail and strong analytical capability Ability to manage workload, prioritise effectively and work under pressure Confident communicator, able to challenge and influence stakeholders at all levels Desirable: Experience with SAP Data visualisation tools (e.g. Power BI, Tableau) Working towards a professional qualification (CIMA, ACCA, ACA) or equivalent experience About our client: A leading provider of financial services and mobility solutions, supporting vehicle finance, leasing and related financial products. Our focus is on delivering strong financial performance, innovation and high-quality service within a fast-paced, commercial environment. Apply now and a member of our team will be in touch.
Who is HSBC Innovation Banking? HSBC Innovation Banking is the power behind the UK's forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors. Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike. Here's to never standing still. Come and join us! The value you'll add: The role of Frontline Business Performance Manager is a broad role that will ensure key processes, initiatives and activities that support the management, growth and governance of Frontline Teams across Relationship Banking, Strategic Fund Solutions and the Chief Commercial Office in the UK Innovation Bank. The role holder will need to be dynamic individual, comfortable working across a wide remit of activities, working with teams across the Innovation Bank, offshore teams, vendors and colleagues in HSBC Group to ensure delivery of the Frontline Business agenda. The Business Performance Manager will own delivery of activities including strategic initiatives to drive Frontline productivity, financial results, FTE management and planning, budget management, issues management, preparation of reports and supporting Frontline Business Heads with strategic planning and problem solving. Given the nature of the role the individual will need to use discretion and be comfortable working with senior stakeholders. The role holder will need a good understanding of the innovation economy and how our Frontline Teams serve it, knowledge of the growth drivers for the HSBC Innovation Banking UK business, proven experience managing a varied workload broad agenda and collaborating with a wide array of stakeholders. Effective communication, adaptability and managing multiple priorities will be important attributes. The role holder will often represent the Frontline Teams in various internal forums and may at times serve as a delegate for the Head of Frontline Business Performance & Delivery in internal meetings. What you can expect to be doing: Establish, manage and enhance key processes that support the cadence and effective running of the HINV Frontline Teams Own and drive strategic initiatives to enhance the productivity of client facing colleagues and support the growth agenda Support the FTE and budget management processes and planning across the Frontline Teams Own resolution of issues as they arise on behalf of the business as needed Work effectively as a team with other Business Performance Manager's and Frontline teammates Support delivery of key Frontline reports as needed for business management purposes or submission to Exco, Committees or Board e.g. Client & Market Update Requirements: Proven Resilience - able to deal with multiple priorities and ambiguity, managing challenging situations and issues Change Management & Optimisation - able to drive tangible improvements in workflows and processes across the Frontline Strong written and verbal communication skills Stakeholder management - able to work with a wide range of stakeholders and senior management across functions Advanced Powerpoint and Excel skills Experience managing change in a sales/Frontline environment and a track record of managing business risk and governance activity is preferable Where you'll be based: Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office, with a current requirement to be in the office 2 days per week Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Jan 15, 2026
Full time
Who is HSBC Innovation Banking? HSBC Innovation Banking is the power behind the UK's forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors. Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike. Here's to never standing still. Come and join us! The value you'll add: The role of Frontline Business Performance Manager is a broad role that will ensure key processes, initiatives and activities that support the management, growth and governance of Frontline Teams across Relationship Banking, Strategic Fund Solutions and the Chief Commercial Office in the UK Innovation Bank. The role holder will need to be dynamic individual, comfortable working across a wide remit of activities, working with teams across the Innovation Bank, offshore teams, vendors and colleagues in HSBC Group to ensure delivery of the Frontline Business agenda. The Business Performance Manager will own delivery of activities including strategic initiatives to drive Frontline productivity, financial results, FTE management and planning, budget management, issues management, preparation of reports and supporting Frontline Business Heads with strategic planning and problem solving. Given the nature of the role the individual will need to use discretion and be comfortable working with senior stakeholders. The role holder will need a good understanding of the innovation economy and how our Frontline Teams serve it, knowledge of the growth drivers for the HSBC Innovation Banking UK business, proven experience managing a varied workload broad agenda and collaborating with a wide array of stakeholders. Effective communication, adaptability and managing multiple priorities will be important attributes. The role holder will often represent the Frontline Teams in various internal forums and may at times serve as a delegate for the Head of Frontline Business Performance & Delivery in internal meetings. What you can expect to be doing: Establish, manage and enhance key processes that support the cadence and effective running of the HINV Frontline Teams Own and drive strategic initiatives to enhance the productivity of client facing colleagues and support the growth agenda Support the FTE and budget management processes and planning across the Frontline Teams Own resolution of issues as they arise on behalf of the business as needed Work effectively as a team with other Business Performance Manager's and Frontline teammates Support delivery of key Frontline reports as needed for business management purposes or submission to Exco, Committees or Board e.g. Client & Market Update Requirements: Proven Resilience - able to deal with multiple priorities and ambiguity, managing challenging situations and issues Change Management & Optimisation - able to drive tangible improvements in workflows and processes across the Frontline Strong written and verbal communication skills Stakeholder management - able to work with a wide range of stakeholders and senior management across functions Advanced Powerpoint and Excel skills Experience managing change in a sales/Frontline environment and a track record of managing business risk and governance activity is preferable Where you'll be based: Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office, with a current requirement to be in the office 2 days per week Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Good Afternoon, I am currently representing Enfield Council , who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience This role is initially till 31st July 2026, but it has the potential to become permanent We are looking for a School HR Partner this role will be: EN1 3ES Hybrid The right candidate will: As an HR Partner, you will provide a full generalist HR service, acting as a dedicated partner for schools and trusts. You will take the time to understand their unique needs, delivering bespoke advice and expert support. This role has a strong focus on Employee Relations casework but the postholder will also be involved in a wide range of HR disciplines including conducting workplace investigations, designing and delivering training, writing and reviewing policies, supporting TUPE projects, supporting change management in customer schools, and ad-hoc HR project work with customer schools. Build and maintain trusted relationships with headteachers, school business leaders, governors, and leadership teams. Provide expert advice and support on complex ER cases, including disciplinaries, grievances, sickness absence and performance management. Advise and support on change management including reorganisation, restructure and TUPE. Contribute to the development of our resource suite by creating and curating model policies, manager resources, employer guidance, letter and pro-forma templates, and other relevant content. Deliver HR training and workshops on key HR topics. Contribute to the design, development, and delivery of training materials. Contribute to the ongoing development of the traded HR service Lead on defined projects and pieces of work including policy development, training creation and delivery, manager guidance on HR topics, HR audits etc. For these defined projects, HR Partners will take direct management of APO and lead other HR Partners where required. We require the following: Demonstrable experience in handling a wide range of Employee Relations matters disciplinary matters, grievances, performance management, absence management Experienced in supporting delivery of change management such as restructure, reorganisation and TUPE. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Jan 15, 2026
Contractor
Good Afternoon, I am currently representing Enfield Council , who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience This role is initially till 31st July 2026, but it has the potential to become permanent We are looking for a School HR Partner this role will be: EN1 3ES Hybrid The right candidate will: As an HR Partner, you will provide a full generalist HR service, acting as a dedicated partner for schools and trusts. You will take the time to understand their unique needs, delivering bespoke advice and expert support. This role has a strong focus on Employee Relations casework but the postholder will also be involved in a wide range of HR disciplines including conducting workplace investigations, designing and delivering training, writing and reviewing policies, supporting TUPE projects, supporting change management in customer schools, and ad-hoc HR project work with customer schools. Build and maintain trusted relationships with headteachers, school business leaders, governors, and leadership teams. Provide expert advice and support on complex ER cases, including disciplinaries, grievances, sickness absence and performance management. Advise and support on change management including reorganisation, restructure and TUPE. Contribute to the development of our resource suite by creating and curating model policies, manager resources, employer guidance, letter and pro-forma templates, and other relevant content. Deliver HR training and workshops on key HR topics. Contribute to the design, development, and delivery of training materials. Contribute to the ongoing development of the traded HR service Lead on defined projects and pieces of work including policy development, training creation and delivery, manager guidance on HR topics, HR audits etc. For these defined projects, HR Partners will take direct management of APO and lead other HR Partners where required. We require the following: Demonstrable experience in handling a wide range of Employee Relations matters disciplinary matters, grievances, performance management, absence management Experienced in supporting delivery of change management such as restructure, reorganisation and TUPE. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Job Title: Tax Operations and Control Analyst Corporate Title: Officer Location: Bromley & Dublin At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in office culture with specific requirements for office based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description As a Bank of America Tax Operations and Control Analyst, you will join our Global Banking and Markets Tax Operations and Control team. The team manages the operational tax responsibilities arising from the activity of our Global Banking and Markets clients; they are responsible for tax documentation, withholding and reporting processes globally. In this role you will be responsible for executing tax processes and controls, as well as running governance routines over tax processes. You will be performing business analysis and project management activities arising from the team's responsibilities. Responsibilities You will execute tax operations processes and controls with a focus on financial transaction taxes and stamp duties You will develop an understanding of end to end Global Banking and Markets tax processes and associated risks and control metrics whilst You will provide quality control and analytical support to Global Banking and Markets tax functions You will conduct analysis and drive resolution of organisational problems and initiatives You will communicate with managers, peers and business partners on deliverables, timelines and support required from them You will partner with control and governance organisations and provide quality service and support for internal business partners and external clients What we are looking for You will have data collection, analysis, and reporting experience You will have the ability to multitask and work independently in a fast paced environment. You will be highly organised and have excellent time management skills. You will be proficient in Microsoft Office applications (Excel, Word & PowerPoint) Good verbal and written communication skills Desired Skills Previous experience in a tax operations, settlements or regulatory reporting function Project management skills, including the ability to prioritise workloads and meet deadlines Benefits of working at Bank of America Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons 20 days of back up childcare including virtual tutoring and 20 days of back up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness and more Use of a flex fund to use toward benefits Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Bank of America Good conduct and sound judgment are crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
Jan 15, 2026
Full time
Job Title: Tax Operations and Control Analyst Corporate Title: Officer Location: Bromley & Dublin At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in office culture with specific requirements for office based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description As a Bank of America Tax Operations and Control Analyst, you will join our Global Banking and Markets Tax Operations and Control team. The team manages the operational tax responsibilities arising from the activity of our Global Banking and Markets clients; they are responsible for tax documentation, withholding and reporting processes globally. In this role you will be responsible for executing tax processes and controls, as well as running governance routines over tax processes. You will be performing business analysis and project management activities arising from the team's responsibilities. Responsibilities You will execute tax operations processes and controls with a focus on financial transaction taxes and stamp duties You will develop an understanding of end to end Global Banking and Markets tax processes and associated risks and control metrics whilst You will provide quality control and analytical support to Global Banking and Markets tax functions You will conduct analysis and drive resolution of organisational problems and initiatives You will communicate with managers, peers and business partners on deliverables, timelines and support required from them You will partner with control and governance organisations and provide quality service and support for internal business partners and external clients What we are looking for You will have data collection, analysis, and reporting experience You will have the ability to multitask and work independently in a fast paced environment. You will be highly organised and have excellent time management skills. You will be proficient in Microsoft Office applications (Excel, Word & PowerPoint) Good verbal and written communication skills Desired Skills Previous experience in a tax operations, settlements or regulatory reporting function Project management skills, including the ability to prioritise workloads and meet deadlines Benefits of working at Bank of America Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons 20 days of back up childcare including virtual tutoring and 20 days of back up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness and more Use of a flex fund to use toward benefits Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Bank of America Good conduct and sound judgment are crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
About the Client: The Group we represent are a family run multinational Civil Engineering contractor. They recognise the need to be adaptable to customers needs in a complex world. They respond by investing in a total in-house solution to ensure flexibility, control and above all quality and safety. The clients UK and wider global activities are supported by a structured management approach that performs with seamless efficiency. They operate with integrity and transparency to deliver multi-disciplined projects on time and to the highest standards. Role (Main Purpose): To ensure that all commercial and contractual aspects of the relevant projects are properly managed and controlled in an efficient manner to ensure the maximum return for the Group. Key Responsibilities & Duties: To provide assistance, support and guidance on all commercial issues within the Project(s). Preparation of internal Cost/Value Reports on a monthly basis to satisfy the requirements of the Commercial Manager and any other reports which may be required. Preparation of Valuations/Applications for Payment on a monthly basis with full supporting documentation in an efficient and timely manner and in accordance with the contract. Preparation of Cost Reports to the Client on a monthly basis with full supporting documentation. Preparation of earned value calculations and detailed projected project outturn costs on a monthly basis. Preparation and management of subcontract and material Procurement Schedules. Administration of subcontractor/supplier accounts from the preparation of requisitions, monitoring and authorisation of subcontract payments through to agreement of final accounts. Production and rigorous management of Early Warning Notices and associated registers. Preparation, negotiation and agreement of Compensation Events/variations, extension of time claims, etc. To assist in identifying and proactively managing all commercial risks and opportunities and carrying out value engineering exercises. To encourage and develop a culture of contractual awareness within the site team and ensure that the full contractual entitlement is achieved by rigidly managing records, contractual notifications, change control, etc. To ensure that all Group Procedures are strictly followed by all commercial staff. Establish and implement a robust system of site records for all labour, plant, materials, staff, etc as support for cost substantiation in the event of change and or delays to the contract Works. Establishment a robust system of cost allocation/coding which satisfies both internal and external requirements and ensure that it is strictly followed by all the site team. Attend all internal/external financial meetings as and when required. Preparation of project final accounts To undertake any other work as required of you by the Commercial Manager/Project Manager, etc.
Jan 15, 2026
Full time
About the Client: The Group we represent are a family run multinational Civil Engineering contractor. They recognise the need to be adaptable to customers needs in a complex world. They respond by investing in a total in-house solution to ensure flexibility, control and above all quality and safety. The clients UK and wider global activities are supported by a structured management approach that performs with seamless efficiency. They operate with integrity and transparency to deliver multi-disciplined projects on time and to the highest standards. Role (Main Purpose): To ensure that all commercial and contractual aspects of the relevant projects are properly managed and controlled in an efficient manner to ensure the maximum return for the Group. Key Responsibilities & Duties: To provide assistance, support and guidance on all commercial issues within the Project(s). Preparation of internal Cost/Value Reports on a monthly basis to satisfy the requirements of the Commercial Manager and any other reports which may be required. Preparation of Valuations/Applications for Payment on a monthly basis with full supporting documentation in an efficient and timely manner and in accordance with the contract. Preparation of Cost Reports to the Client on a monthly basis with full supporting documentation. Preparation of earned value calculations and detailed projected project outturn costs on a monthly basis. Preparation and management of subcontract and material Procurement Schedules. Administration of subcontractor/supplier accounts from the preparation of requisitions, monitoring and authorisation of subcontract payments through to agreement of final accounts. Production and rigorous management of Early Warning Notices and associated registers. Preparation, negotiation and agreement of Compensation Events/variations, extension of time claims, etc. To assist in identifying and proactively managing all commercial risks and opportunities and carrying out value engineering exercises. To encourage and develop a culture of contractual awareness within the site team and ensure that the full contractual entitlement is achieved by rigidly managing records, contractual notifications, change control, etc. To ensure that all Group Procedures are strictly followed by all commercial staff. Establish and implement a robust system of site records for all labour, plant, materials, staff, etc as support for cost substantiation in the event of change and or delays to the contract Works. Establishment a robust system of cost allocation/coding which satisfies both internal and external requirements and ensure that it is strictly followed by all the site team. Attend all internal/external financial meetings as and when required. Preparation of project final accounts To undertake any other work as required of you by the Commercial Manager/Project Manager, etc.
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job summary Senior Project Managers within the CDW Project Management team are responsible for delivering a quality and professional project delivery service to internal and external clients to support the winning of new business and the delivery of large, complex projects (and small programmes when appropriate) to CDW's delivery standards. Responsible for ensuring that assigned projects or activities are executed and completed adhering to agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues. Contract type: 12 Month FTC What success looks like Success in this role is defined by consistently high billable utilisation, accurate financial forecasting, timely invoicing, and diligent maintenance of project budgets and documentation. Regular, effective communication with stakeholders, high satisfaction ratings, strong audit compliance, and proactive engagement strategies are all essential. Meeting these standards ensures projects are delivered efficiently and stakeholders remain engaged and satisfied. What you will do Billable utilisation 70% or above Maintain 95% accuracy in monthly project cost and revenue forecasts compared to actuals. Ensure 100% of project budgets are reviewed and updated monthly, with RFC's being approved, as required. Achieve 100% invoicing of effort consumed before month end (unless Milestone billing, where this should be invoiced within 10 working days of MS completion, or month end, whichever is sooner). Deliver 100% of project status reports to stakeholders at the SoW agreed frequency (e.g., weekly, bi-weekly). Achieve 95% stakeholder satisfaction on communication effectiveness in post-project feedback surveys. Hold regular stakeholder meetings with 90%+ attendance rate across all reporting cycles. Maintain 100% completion of required project management documentation (Signed SOW, Project plan, RAID, Closure etc.) for all assigned projects before stage gates or key milestones, with approved documented exceptions, if required. Achieve a 90% positive rating in internal process compliance audits across all active projects across the year. Achieve an average NPS score of 7 in the Stakeholder satisfaction surveys on a quarterly basis. Increase the response rate to NPS surveys to at least 60% by building relationships, implementing follow-up reminders and engagement strategies. Planning the project and actively managing its progress, resolving issues and initiating appropriate corrective action (seeking advice or guidance as appropriate). Working with the Resource team to satisfy the project roles and schedule. Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the project plan and project governance arrangements Managing communications with project stakeholders (internally and externally), reporting the progress of the project at regular intervals Managing Risks, Assumptions, Issues & Dependencies to a successful outcome Managing the project scope, through effective change management throughout the project lifecycle, escalating to relevant parties for resolution as necessary. Financial control of all project work. Pro-active management of project budgets, tracking of forecast, actuals for cost and revenue. Timely invoicing of completed effort. Engage with Account/Sales Managers & Directors and Consultants to support in the planning of the implementation and delivery of client projects and proposals. Ability to present business, technical and implementation solutions to internal and external clients (if required) Adhering to CDW's delivery framework The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. What we expect of you Prince 2 & AGILE Practitioner or equivalent (e.g., APMQ, PMP, SCRUM Master) Managing Successful Programmes (MSP) Foundation Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to "win hearts and minds" - Confident yet humble in their approach Detail-oriented with strong time management skills combined with the capacity to work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to senior leaders, and cross-functional audiences Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development - always seeking to personally develop as an individual Experience of working in a professional and structured manner in a commercial environment A demonstrable track record of leading and mentoring individuals within their area of responsibility. A demonstrable track record of managing and delivering large, complex projects or small Programmes within a commercial environment. Experience of leading effective cross-functional teams. Skilled at building relationships with internal and external stakeholders to respond effectively to business opportunities. Client facing, with demonstrable commercial experience. Experience of working with sales and technical resources to capture requirements. Experience in delivering IT transformational projects. Solid understanding of the procurement management, including negotiation, contracting with and management of third parties. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Jan 15, 2026
Full time
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job summary Senior Project Managers within the CDW Project Management team are responsible for delivering a quality and professional project delivery service to internal and external clients to support the winning of new business and the delivery of large, complex projects (and small programmes when appropriate) to CDW's delivery standards. Responsible for ensuring that assigned projects or activities are executed and completed adhering to agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues. Contract type: 12 Month FTC What success looks like Success in this role is defined by consistently high billable utilisation, accurate financial forecasting, timely invoicing, and diligent maintenance of project budgets and documentation. Regular, effective communication with stakeholders, high satisfaction ratings, strong audit compliance, and proactive engagement strategies are all essential. Meeting these standards ensures projects are delivered efficiently and stakeholders remain engaged and satisfied. What you will do Billable utilisation 70% or above Maintain 95% accuracy in monthly project cost and revenue forecasts compared to actuals. Ensure 100% of project budgets are reviewed and updated monthly, with RFC's being approved, as required. Achieve 100% invoicing of effort consumed before month end (unless Milestone billing, where this should be invoiced within 10 working days of MS completion, or month end, whichever is sooner). Deliver 100% of project status reports to stakeholders at the SoW agreed frequency (e.g., weekly, bi-weekly). Achieve 95% stakeholder satisfaction on communication effectiveness in post-project feedback surveys. Hold regular stakeholder meetings with 90%+ attendance rate across all reporting cycles. Maintain 100% completion of required project management documentation (Signed SOW, Project plan, RAID, Closure etc.) for all assigned projects before stage gates or key milestones, with approved documented exceptions, if required. Achieve a 90% positive rating in internal process compliance audits across all active projects across the year. Achieve an average NPS score of 7 in the Stakeholder satisfaction surveys on a quarterly basis. Increase the response rate to NPS surveys to at least 60% by building relationships, implementing follow-up reminders and engagement strategies. Planning the project and actively managing its progress, resolving issues and initiating appropriate corrective action (seeking advice or guidance as appropriate). Working with the Resource team to satisfy the project roles and schedule. Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the project plan and project governance arrangements Managing communications with project stakeholders (internally and externally), reporting the progress of the project at regular intervals Managing Risks, Assumptions, Issues & Dependencies to a successful outcome Managing the project scope, through effective change management throughout the project lifecycle, escalating to relevant parties for resolution as necessary. Financial control of all project work. Pro-active management of project budgets, tracking of forecast, actuals for cost and revenue. Timely invoicing of completed effort. Engage with Account/Sales Managers & Directors and Consultants to support in the planning of the implementation and delivery of client projects and proposals. Ability to present business, technical and implementation solutions to internal and external clients (if required) Adhering to CDW's delivery framework The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. What we expect of you Prince 2 & AGILE Practitioner or equivalent (e.g., APMQ, PMP, SCRUM Master) Managing Successful Programmes (MSP) Foundation Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to "win hearts and minds" - Confident yet humble in their approach Detail-oriented with strong time management skills combined with the capacity to work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to senior leaders, and cross-functional audiences Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development - always seeking to personally develop as an individual Experience of working in a professional and structured manner in a commercial environment A demonstrable track record of leading and mentoring individuals within their area of responsibility. A demonstrable track record of managing and delivering large, complex projects or small Programmes within a commercial environment. Experience of leading effective cross-functional teams. Skilled at building relationships with internal and external stakeholders to respond effectively to business opportunities. Client facing, with demonstrable commercial experience. Experience of working with sales and technical resources to capture requirements. Experience in delivering IT transformational projects. Solid understanding of the procurement management, including negotiation, contracting with and management of third parties. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Join Ferrovial: Where Innovation Meets Opportunity Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people's lives? At Ferrovial, we are not just a company; we are a community of innovators and trailblazers. Listed on three major stock markets: Nasdaq (US), Euronext Amsterdam (Netherlands) and IBEX 35 (Spain), we are also member of the Dow Jones Sustainability Index and FTSE4Good. We operate in more than 15 countries and have a workforce of over 24,000 professionals worldwide., including Highways, Airports, Construction, and Energy. Ferrovial Construction is internationally recognized for its capacity to design and build civil engineering and construction projects, mainly in large transportation infrastructure. Its track-record to date includes more than 304 miles of tunnels, 11,930 miles of roads (including 2,485 miles of highways), 2920 miles of railroad lines (including 434 miles of high-speed railroads) and 16,994 miles of road maintenance and repair. Why Ferrovial? Global presence, local impact: Be part of a company that is shaping the future of infrastructure worldwide, with challenging roles and projects that make a real difference. Collaborative excellence:Work alongside talented professionals in a collaborative environment where your ideas and contributions are valued. Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice, celebrates what makes us unique and turns differences into innovation. Career growth: Benefit from global and cross-business unit mobility, with development processes designed to ensure your professional growth. Compelling benefits and employee wellbeing: Enjoy a comprehensive benefits package that rewards your hard work and dedication and take advantage of initiatives designed to support your physical and psychological health. Productivity tools: Utilize cutting-edge tools like Microsoft Copilot to enhance your productivity and efficiency. Job Description: Position Summary Work as a key technical expert, providing estimates to the design and construction teams for Ireland bids. Support Ferrovial Construction's Irish bids pipeline portfolio of projects ensuring effective management across multiple initiatives and client-interfaces. Take full responsibility for construction activities, including input into head contracts, subcontracts, procurement, budgeting, cost control, delivery, and project cash flows for tenders in Ireland. Foster innovation by introducing new work practices, construction methods, and materials to enhance construction efficiency and profitability prospects. Collaborate with the bid team on strategic business planning and development of ideas that contribute to a winning bid. Develop a best-in-class construction management framework for tendering activity in Ireland, ensuring transparency in time, cost, and profit across bids while focusing on key performance indicators (KPIs) and client deliverables. Coordinate with the tender design team to ensure that planned and proposed changes are acceptable and in accordance with the client's specifications. Support the pre and post design and construction development phases including the preparation of appropriate technical and engineering resources and subcontractors and materials reviews. Support the Bid Project Director in developing the winning strategy for the tender opportunity. Support the Bid Project Director in developing and implement integrated project controls system, reporting strategy and communications protocols. Support in/monitoring of the implementation of Bidding procedures in the UK & Ireland projects. Mentor UKIE bidding team members and manage the project team staff, including setting targets and reviewing performance. Coordination with Madrid Bidding Team and JV Partners where applicable. Identify complex construction and associated risks / opportunities and assist in resolving any problems. Post-Award/Handover & Delivery Phase Together with the Bid team, identify and contribute to the development and implementation of processes that will improve construction phase efficiency and productivity. Manage the project in accordance with the construction management plan. Manage the construction team in accordance with Ferrovial's talent and performance cycles. Ensure all H&SE, HR, Finance, Quality and Legal processes and policies are established prior to operations commencement. Work with the client and partners to ensure project objectives are actively monitored. Prepare and draft accurate reports detailing construction services' performance and reliability on a regular basis. Ensure project works are delivered in accordance with project management plan. Qualifications / Experience Tertiary qualifications in Civil Engineering, construction management or a related field. Extensive experience in an estimation role in Water, Ports or Maritime and/or Tunneling and Rail infrastructure industries. Solid exposure to a commercial construction environment with multi-disciplinary technical experience, acquired globally. Highly desirable is experience with large-scale complex infrastructure projects. Demonstrated experience managing multi-faceted major construction compliance and regulatory requirements. Previous experience in working within a project-oriented team Preparedness to coordinate project and site meetings with tender teams, subcontractors and suppliers. Relevant Skills and Competencies Excellent interpersonal and communication skills with a strong client-focus and ability to work proactively with all types of stakeholders. Excellent written and verbal communication skills. Ability to deal confidently and manage conflict and disputes with key internal and external stakeholders in a constructive manner. Ability to multi-task and work well under pressure to meet deadlines. Highly motivated and professional attitude. Ability to deal with effectively and calmly with people and situations. Good leader and negotiator with an excellent understanding of construction principles and the relationship between delivery teams and commercial functions. Contractual and legal acumen to interpret and negotiate terms pre-contract with clients and post with supply chain, supported by legal. Experience in dealing with multiple project stakeholders including design teams, quality, H&S, Project Controls, client, client advisors etc. Ability to lead client & protect Ferrovial's interests through varying RIBA stages of a project(s), including identifying scope maturity & risks. To have strong awareness of the scope and importance of the following Technical Competencies being required, including: Contract administration, including discharge of obligations and data management; Planning and programming techniques and processes; and Industry technologies and techniques including CDM, SHE standards, Quality Assurance of project controls systems within a major civil engineering project. Knowledge of construction scheduling using Primavera P6 and Power BI. Excellent knowledge on how to measure civil engineering works. Good understanding of NEC contracts. Responsibilities and duties Responsibilities include, but are not limited to: A) General Responsibilities Continually maintain knowledge of, and comply with, all relevant Ferrovial Construction (FC) policies and procedures Understand, uphold and comply at all times with the Ferrovial Group Code of Ethics Always represent FC professionally, positively and respectfully at every opportunity. Seek out opportunities to demonstrate safety leadership to fellow employees, customers, subcontractors, suppliers and others. Actively participate in continual improvement of FC's systems, policies and processes Notify manager without delay of any injury or incident (safety, environmental, complaint) or hazardous event, situation or environment (whether involving/impacting self or others). Participate proactively and positively in safety activities including forums, drills, trials and inspections. Take appropriate care of FC property including documents and data and ensure that confidentiality and security requirements are maintained at all times. Ensure own fitness for work at all times in accordance with FC's policy and support colleagues, in particular direct reports, in ensuring they are always fit to work safely B) Position-Specific Responsibilities Manage the pre-contracts, bid and construction phases in coordination with the Project Director. Contribute proactively to the post design requirements and construction activities outlined in the Construction plan. Identify and provide advice on risks, project controls solutions and technical support during construction phase. Provide regular detailed reports on the project status of the construction teams and activities. Oversee all construction activities, tasks and requirements in accordance with specifications, work scopes, drawings, contracts, technical and engineering standards. . click apply for full job details
Jan 15, 2026
Full time
Join Ferrovial: Where Innovation Meets Opportunity Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people's lives? At Ferrovial, we are not just a company; we are a community of innovators and trailblazers. Listed on three major stock markets: Nasdaq (US), Euronext Amsterdam (Netherlands) and IBEX 35 (Spain), we are also member of the Dow Jones Sustainability Index and FTSE4Good. We operate in more than 15 countries and have a workforce of over 24,000 professionals worldwide., including Highways, Airports, Construction, and Energy. Ferrovial Construction is internationally recognized for its capacity to design and build civil engineering and construction projects, mainly in large transportation infrastructure. Its track-record to date includes more than 304 miles of tunnels, 11,930 miles of roads (including 2,485 miles of highways), 2920 miles of railroad lines (including 434 miles of high-speed railroads) and 16,994 miles of road maintenance and repair. Why Ferrovial? Global presence, local impact: Be part of a company that is shaping the future of infrastructure worldwide, with challenging roles and projects that make a real difference. Collaborative excellence:Work alongside talented professionals in a collaborative environment where your ideas and contributions are valued. Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice, celebrates what makes us unique and turns differences into innovation. Career growth: Benefit from global and cross-business unit mobility, with development processes designed to ensure your professional growth. Compelling benefits and employee wellbeing: Enjoy a comprehensive benefits package that rewards your hard work and dedication and take advantage of initiatives designed to support your physical and psychological health. Productivity tools: Utilize cutting-edge tools like Microsoft Copilot to enhance your productivity and efficiency. Job Description: Position Summary Work as a key technical expert, providing estimates to the design and construction teams for Ireland bids. Support Ferrovial Construction's Irish bids pipeline portfolio of projects ensuring effective management across multiple initiatives and client-interfaces. Take full responsibility for construction activities, including input into head contracts, subcontracts, procurement, budgeting, cost control, delivery, and project cash flows for tenders in Ireland. Foster innovation by introducing new work practices, construction methods, and materials to enhance construction efficiency and profitability prospects. Collaborate with the bid team on strategic business planning and development of ideas that contribute to a winning bid. Develop a best-in-class construction management framework for tendering activity in Ireland, ensuring transparency in time, cost, and profit across bids while focusing on key performance indicators (KPIs) and client deliverables. Coordinate with the tender design team to ensure that planned and proposed changes are acceptable and in accordance with the client's specifications. Support the pre and post design and construction development phases including the preparation of appropriate technical and engineering resources and subcontractors and materials reviews. Support the Bid Project Director in developing the winning strategy for the tender opportunity. Support the Bid Project Director in developing and implement integrated project controls system, reporting strategy and communications protocols. Support in/monitoring of the implementation of Bidding procedures in the UK & Ireland projects. Mentor UKIE bidding team members and manage the project team staff, including setting targets and reviewing performance. Coordination with Madrid Bidding Team and JV Partners where applicable. Identify complex construction and associated risks / opportunities and assist in resolving any problems. Post-Award/Handover & Delivery Phase Together with the Bid team, identify and contribute to the development and implementation of processes that will improve construction phase efficiency and productivity. Manage the project in accordance with the construction management plan. Manage the construction team in accordance with Ferrovial's talent and performance cycles. Ensure all H&SE, HR, Finance, Quality and Legal processes and policies are established prior to operations commencement. Work with the client and partners to ensure project objectives are actively monitored. Prepare and draft accurate reports detailing construction services' performance and reliability on a regular basis. Ensure project works are delivered in accordance with project management plan. Qualifications / Experience Tertiary qualifications in Civil Engineering, construction management or a related field. Extensive experience in an estimation role in Water, Ports or Maritime and/or Tunneling and Rail infrastructure industries. Solid exposure to a commercial construction environment with multi-disciplinary technical experience, acquired globally. Highly desirable is experience with large-scale complex infrastructure projects. Demonstrated experience managing multi-faceted major construction compliance and regulatory requirements. Previous experience in working within a project-oriented team Preparedness to coordinate project and site meetings with tender teams, subcontractors and suppliers. Relevant Skills and Competencies Excellent interpersonal and communication skills with a strong client-focus and ability to work proactively with all types of stakeholders. Excellent written and verbal communication skills. Ability to deal confidently and manage conflict and disputes with key internal and external stakeholders in a constructive manner. Ability to multi-task and work well under pressure to meet deadlines. Highly motivated and professional attitude. Ability to deal with effectively and calmly with people and situations. Good leader and negotiator with an excellent understanding of construction principles and the relationship between delivery teams and commercial functions. Contractual and legal acumen to interpret and negotiate terms pre-contract with clients and post with supply chain, supported by legal. Experience in dealing with multiple project stakeholders including design teams, quality, H&S, Project Controls, client, client advisors etc. Ability to lead client & protect Ferrovial's interests through varying RIBA stages of a project(s), including identifying scope maturity & risks. To have strong awareness of the scope and importance of the following Technical Competencies being required, including: Contract administration, including discharge of obligations and data management; Planning and programming techniques and processes; and Industry technologies and techniques including CDM, SHE standards, Quality Assurance of project controls systems within a major civil engineering project. Knowledge of construction scheduling using Primavera P6 and Power BI. Excellent knowledge on how to measure civil engineering works. Good understanding of NEC contracts. Responsibilities and duties Responsibilities include, but are not limited to: A) General Responsibilities Continually maintain knowledge of, and comply with, all relevant Ferrovial Construction (FC) policies and procedures Understand, uphold and comply at all times with the Ferrovial Group Code of Ethics Always represent FC professionally, positively and respectfully at every opportunity. Seek out opportunities to demonstrate safety leadership to fellow employees, customers, subcontractors, suppliers and others. Actively participate in continual improvement of FC's systems, policies and processes Notify manager without delay of any injury or incident (safety, environmental, complaint) or hazardous event, situation or environment (whether involving/impacting self or others). Participate proactively and positively in safety activities including forums, drills, trials and inspections. Take appropriate care of FC property including documents and data and ensure that confidentiality and security requirements are maintained at all times. Ensure own fitness for work at all times in accordance with FC's policy and support colleagues, in particular direct reports, in ensuring they are always fit to work safely B) Position-Specific Responsibilities Manage the pre-contracts, bid and construction phases in coordination with the Project Director. Contribute proactively to the post design requirements and construction activities outlined in the Construction plan. Identify and provide advice on risks, project controls solutions and technical support during construction phase. Provide regular detailed reports on the project status of the construction teams and activities. Oversee all construction activities, tasks and requirements in accordance with specifications, work scopes, drawings, contracts, technical and engineering standards. . click apply for full job details
About the Client: The Group we represent are a family run multinational Civil Engineering contractor. They recognise the need to be adaptable to customers needs in a complex world. They respond by investing in a total in-house solution to ensure flexibility, control and above all quality and safety. The clients UK and wider global activities are supported by a structured management approach that performs with seamless efficiency. They operate with integrity and transparency to deliver multi-disciplined projects on time and to the highest standards. Role (Main Purpose): To ensure that all commercial and contractual aspects of the relevant projects are properly managed and controlled in an efficient manner to ensure the maximum return for the Group. Key Responsibilities & Duties: To provide assistance, support and guidance on all commercial issues within the Project(s). Preparation of internal Cost/Value Reports on a monthly basis to satisfy the requirements of the Commercial Manager and any other reports which may be required. Preparation of Valuations/Applications for Payment on a monthly basis with full supporting documentation in an efficient and timely manner and in accordance with the contract. Preparation of Cost Reports to the Client on a monthly basis with full supporting documentation. Preparation of earned value calculations and detailed projected project outturn costs on a monthly basis. Preparation and management of subcontract and material Procurement Schedules. Administration of subcontractor/supplier accounts from the preparation of requisitions, monitoring and authorisation of subcontract payments through to agreement of final accounts. Production and rigorous management of Early Warning Notices and associated registers. Preparation, negotiation and agreement of Compensation Events/variations, extension of time claims, etc. To assist in identifying and proactively managing all commercial risks and opportunities and carrying out value engineering exercises. To encourage and develop a culture of contractual awareness within the site team and ensure that the full contractual entitlement is achieved by rigidly managing records, contractual notifications, change control, etc. To utilise MAXcel costing system to help improve cost control and financial/commercial reporting and ensure that all relevant staff are fully trained to utilise the system to its full potential. To ensure that all Group Procedures are strictly followed by all commercial staff. Establish and implement a robust system of site records for all labour, plant, materials, staff, etc as support for cost substantiation in the event of change and or delays to the contract Works. Establishment a robust system of cost allocation/coding which satisfies both internal and external requirements and ensure that it is strictly followed by all the site team. Attend all internal/external financial meetings as and when required. Preparation of project final accounts To undertake any other work as required of you by the Commercial Manager/Project Manager, etc.
Jan 15, 2026
Full time
About the Client: The Group we represent are a family run multinational Civil Engineering contractor. They recognise the need to be adaptable to customers needs in a complex world. They respond by investing in a total in-house solution to ensure flexibility, control and above all quality and safety. The clients UK and wider global activities are supported by a structured management approach that performs with seamless efficiency. They operate with integrity and transparency to deliver multi-disciplined projects on time and to the highest standards. Role (Main Purpose): To ensure that all commercial and contractual aspects of the relevant projects are properly managed and controlled in an efficient manner to ensure the maximum return for the Group. Key Responsibilities & Duties: To provide assistance, support and guidance on all commercial issues within the Project(s). Preparation of internal Cost/Value Reports on a monthly basis to satisfy the requirements of the Commercial Manager and any other reports which may be required. Preparation of Valuations/Applications for Payment on a monthly basis with full supporting documentation in an efficient and timely manner and in accordance with the contract. Preparation of Cost Reports to the Client on a monthly basis with full supporting documentation. Preparation of earned value calculations and detailed projected project outturn costs on a monthly basis. Preparation and management of subcontract and material Procurement Schedules. Administration of subcontractor/supplier accounts from the preparation of requisitions, monitoring and authorisation of subcontract payments through to agreement of final accounts. Production and rigorous management of Early Warning Notices and associated registers. Preparation, negotiation and agreement of Compensation Events/variations, extension of time claims, etc. To assist in identifying and proactively managing all commercial risks and opportunities and carrying out value engineering exercises. To encourage and develop a culture of contractual awareness within the site team and ensure that the full contractual entitlement is achieved by rigidly managing records, contractual notifications, change control, etc. To utilise MAXcel costing system to help improve cost control and financial/commercial reporting and ensure that all relevant staff are fully trained to utilise the system to its full potential. To ensure that all Group Procedures are strictly followed by all commercial staff. Establish and implement a robust system of site records for all labour, plant, materials, staff, etc as support for cost substantiation in the event of change and or delays to the contract Works. Establishment a robust system of cost allocation/coding which satisfies both internal and external requirements and ensure that it is strictly followed by all the site team. Attend all internal/external financial meetings as and when required. Preparation of project final accounts To undertake any other work as required of you by the Commercial Manager/Project Manager, etc.
Auto Professionals Recruitment Services
Southampton, Hampshire
HGV Technician 1500 SIGN ON BONUS Full Time Permanent Monday - Friday - Shifts Available 8am-5pm or 7am-4pm No Weekends Hourly rate between 16 - 19 per hour Yearly pay reviews/increases potentially up to 5% Pension Scheme Clear career progression (if wanting to get off the tools). Responsibilities of an HGV Technician: In the role of HGV Technician, you will be essential in maintaining and repairing heavy goods vehicles to ensure optimal performance and safety. Reporting to the Workshop Manager Servicing Maintaining and fixing various faults and mechanical issues Dealing with electrical faults in units Maintaining and fixing driving and parking sensors Required to work on HGV Units and Trailers Complete administrative tasks and reports as requested Fixing Suzie lines and connections Diagnostic work Brakes checks and changes Suspension work MOT Prep & Post MOT repairs Requirements of HGV Technician MUST have a Level 3 qualification with Heavy Vehicle Maintenance and Repair Full UK driving licence (HGV Licence class 1 or class 2 beneficial) Must have your own hand tools to bring with you
Jan 15, 2026
Full time
HGV Technician 1500 SIGN ON BONUS Full Time Permanent Monday - Friday - Shifts Available 8am-5pm or 7am-4pm No Weekends Hourly rate between 16 - 19 per hour Yearly pay reviews/increases potentially up to 5% Pension Scheme Clear career progression (if wanting to get off the tools). Responsibilities of an HGV Technician: In the role of HGV Technician, you will be essential in maintaining and repairing heavy goods vehicles to ensure optimal performance and safety. Reporting to the Workshop Manager Servicing Maintaining and fixing various faults and mechanical issues Dealing with electrical faults in units Maintaining and fixing driving and parking sensors Required to work on HGV Units and Trailers Complete administrative tasks and reports as requested Fixing Suzie lines and connections Diagnostic work Brakes checks and changes Suspension work MOT Prep & Post MOT repairs Requirements of HGV Technician MUST have a Level 3 qualification with Heavy Vehicle Maintenance and Repair Full UK driving licence (HGV Licence class 1 or class 2 beneficial) Must have your own hand tools to bring with you
Metropolitan Thames Valley
Welwyn Garden City, Hertfordshire
This Role: Estate Coordinator Location: Empire House, Bessemer Road, Welwyn Garden City, AL7 1FY Salary Range: £27,886 - £29,353 based on a 37.5hr working week Contract Type: Permanent This is a fantastic opportunity for a customer focused individual to join our Housing Team in managing a mix tenure development which consists of multiple blocks. There are aspects of this role which applicants may find similar to the position of concierge, caretaker, fire warden, facilities person. You will be our face of MTVH on a day-to-day basis providing support to our diverse customer base, whilst ensuring that our internal and external service providers fulfil their duties to a high standard within the building. This role will see you working alongside our Local Housing Managers who are responsible for both our tenants and homeowners. Duties: To provide a high-quality estate management service, ensuring outstanding customer service and delivery across tenures including leaseholder, shared owners and tenants. Be the accountable Officer providing an efficient, co-ordinated, customer focused service that meets local needs and delivers high standards. Proactively work with colleagues, customers and stakeholders to co-ordinate services and maximise customer satisfaction. What you'll need to succeed : We are looking for a motivated individual that wants to make a difference in the community, is enthusiastic, customer focused good at problem solving and enjoys helping people. You must enjoy a challenge and confidently resolve conflict and make difficult decisions using your own initiative. And genuinely care and be confident in your own abilities to drive change. Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential. Experience of working in a social housing setting is preferred but not essential. Strong administrative & IT skills with a focus on attention to detail and accuracy in writing, reporting and numeracy. The ability to plan your day efficiently, be organised and, have a can-do approach to finding solutions and will demonstrate the ability to thrive in collaborating with others to achieve desired outcomes. This post operates within the office hours of 9-5 Monday to Friday. Flexibility will be required due to the nature of this role. To meet our commitment to providing safe, high-quality services to our customers and as part of our onboarding service we will complete a Basic level background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Jan 15, 2026
Full time
This Role: Estate Coordinator Location: Empire House, Bessemer Road, Welwyn Garden City, AL7 1FY Salary Range: £27,886 - £29,353 based on a 37.5hr working week Contract Type: Permanent This is a fantastic opportunity for a customer focused individual to join our Housing Team in managing a mix tenure development which consists of multiple blocks. There are aspects of this role which applicants may find similar to the position of concierge, caretaker, fire warden, facilities person. You will be our face of MTVH on a day-to-day basis providing support to our diverse customer base, whilst ensuring that our internal and external service providers fulfil their duties to a high standard within the building. This role will see you working alongside our Local Housing Managers who are responsible for both our tenants and homeowners. Duties: To provide a high-quality estate management service, ensuring outstanding customer service and delivery across tenures including leaseholder, shared owners and tenants. Be the accountable Officer providing an efficient, co-ordinated, customer focused service that meets local needs and delivers high standards. Proactively work with colleagues, customers and stakeholders to co-ordinate services and maximise customer satisfaction. What you'll need to succeed : We are looking for a motivated individual that wants to make a difference in the community, is enthusiastic, customer focused good at problem solving and enjoys helping people. You must enjoy a challenge and confidently resolve conflict and make difficult decisions using your own initiative. And genuinely care and be confident in your own abilities to drive change. Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential. Experience of working in a social housing setting is preferred but not essential. Strong administrative & IT skills with a focus on attention to detail and accuracy in writing, reporting and numeracy. The ability to plan your day efficiently, be organised and, have a can-do approach to finding solutions and will demonstrate the ability to thrive in collaborating with others to achieve desired outcomes. This post operates within the office hours of 9-5 Monday to Friday. Flexibility will be required due to the nature of this role. To meet our commitment to providing safe, high-quality services to our customers and as part of our onboarding service we will complete a Basic level background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Position: Customer Account Administrator Location: Deeside, Flintshire Job Type: Permanent / Onsite 4 day working week (Mon-Thurs) Hours: 7am-4:15pm or 7:45am 5pm My client, a leader in the aerospace and aviation manufacturing sector are on the hunt for a dymanic Customer Account Administrator to join the team! This development role requires an individual with high levels of administrative competence. The Customer Account Administrator holds an essential interfacing position, engaging with all business stakeholders (internal and external), ensuring comprehensive management of the customer account orderbooks, providing both the customers and the business comprehensive analysis in an effective and professional manner. Responsibilities: - Entering/ maintaining sales orders, supporting sales forecasts and the budget - Interface with the customer building strong, long-term relationships as a key part of the first line of enquiry process - Providing accurate and timely quotations in response to Request for Quote (RFQs) or repair requests from customers - Validation of sales orders or repair order requests, against customer terms and conditions, quality requirements, etc - Accurate checking and acknowledgement of Purchase Orders, ensuring full compliance with ITC (International Trade Compliance) requirements, and validating against existing pricing - Compile and analyse customer performance data (Against Orderbook changes, Program Rates, In-contract demand changes etc), identifying key risks and opportunities to the business - Ensure all system quoted prices are contractually agreed and accurately support current exchange rates (where applicable) - Identifying and delivering opportunities to enhance the profitability of the business. For further details, please contact Nick Sollis - (phone number removed) or email your cv (url removed) Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors and Laboratory Technicians to name but a few. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Jan 15, 2026
Full time
Position: Customer Account Administrator Location: Deeside, Flintshire Job Type: Permanent / Onsite 4 day working week (Mon-Thurs) Hours: 7am-4:15pm or 7:45am 5pm My client, a leader in the aerospace and aviation manufacturing sector are on the hunt for a dymanic Customer Account Administrator to join the team! This development role requires an individual with high levels of administrative competence. The Customer Account Administrator holds an essential interfacing position, engaging with all business stakeholders (internal and external), ensuring comprehensive management of the customer account orderbooks, providing both the customers and the business comprehensive analysis in an effective and professional manner. Responsibilities: - Entering/ maintaining sales orders, supporting sales forecasts and the budget - Interface with the customer building strong, long-term relationships as a key part of the first line of enquiry process - Providing accurate and timely quotations in response to Request for Quote (RFQs) or repair requests from customers - Validation of sales orders or repair order requests, against customer terms and conditions, quality requirements, etc - Accurate checking and acknowledgement of Purchase Orders, ensuring full compliance with ITC (International Trade Compliance) requirements, and validating against existing pricing - Compile and analyse customer performance data (Against Orderbook changes, Program Rates, In-contract demand changes etc), identifying key risks and opportunities to the business - Ensure all system quoted prices are contractually agreed and accurately support current exchange rates (where applicable) - Identifying and delivering opportunities to enhance the profitability of the business. For further details, please contact Nick Sollis - (phone number removed) or email your cv (url removed) Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors and Laboratory Technicians to name but a few. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Customer Care Manager Location: Northampton Salary: 28,500 - 31,000 depending on experience Contract type: Permanent Working hours: 40 hours a week, Monday - Friday About the role We are seeking a proactive Customer Care Manager to join our team in Northampton. In this role, you will manage all aspects of customer aftercare, including warranty and repair works, small works pricing, and remedials, as well as carrying out occasional site visits and inspections. Responsibilities include handling client enquiries, coordinating inspections, liaising with suppliers for quotations, sourcing materials and subcontractors, attending sales handover meetings, and managing supply-only orders and internal contracts within idverde. Requirements Strong customer service and communication skills Excellent organisation and time management Confident problem-solver with the ability to use initiative Good IT skills and attention to detail Commercial awareness, including pricing small works Ability to work independently and as part of a team Experience liaising with suppliers and subcontractors Full UK driving licence for site visits and inspection. Why join us? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive. What we offer Career development: We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Collaborative team environment: Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Meaningful impact: Contribute to projects that make a real difference in the community and environment. Competitive benefits package: We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times. Benefits Annual leave: Up to 25 days holiday plus bank holidays Family-friendly policies: Enhanced maternity and shared parental leave. Employee Assistance Programmes: Support for personal and professional challenges. Voluntary benefits: Discounts on retail, holidays, gym memberships, and more. Financial wellbeing support: Resources to manage your finances. Competitive pension scheme: Secure your future. Recognition schemes: Colleague of the month and annual awards. Volunteering policy: Two days per year to support a cause of your choice. Mental health support: Comprehensive resources and support. About idverde We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry. At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of 250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.
Jan 15, 2026
Full time
Customer Care Manager Location: Northampton Salary: 28,500 - 31,000 depending on experience Contract type: Permanent Working hours: 40 hours a week, Monday - Friday About the role We are seeking a proactive Customer Care Manager to join our team in Northampton. In this role, you will manage all aspects of customer aftercare, including warranty and repair works, small works pricing, and remedials, as well as carrying out occasional site visits and inspections. Responsibilities include handling client enquiries, coordinating inspections, liaising with suppliers for quotations, sourcing materials and subcontractors, attending sales handover meetings, and managing supply-only orders and internal contracts within idverde. Requirements Strong customer service and communication skills Excellent organisation and time management Confident problem-solver with the ability to use initiative Good IT skills and attention to detail Commercial awareness, including pricing small works Ability to work independently and as part of a team Experience liaising with suppliers and subcontractors Full UK driving licence for site visits and inspection. Why join us? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive. What we offer Career development: We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Collaborative team environment: Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Meaningful impact: Contribute to projects that make a real difference in the community and environment. Competitive benefits package: We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times. Benefits Annual leave: Up to 25 days holiday plus bank holidays Family-friendly policies: Enhanced maternity and shared parental leave. Employee Assistance Programmes: Support for personal and professional challenges. Voluntary benefits: Discounts on retail, holidays, gym memberships, and more. Financial wellbeing support: Resources to manage your finances. Competitive pension scheme: Secure your future. Recognition schemes: Colleague of the month and annual awards. Volunteering policy: Two days per year to support a cause of your choice. Mental health support: Comprehensive resources and support. About idverde We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry. At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of 250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.
We are looking to recruit a night security duty controller to add to our team based at our Head Office in Hatfield. You must hold a valid SIA Licence and a full UK driving licence. Your responsibilities will include but are not limited to: - Ensuring client sites are covered at all times - Providing out of hours support to all staff on sites - Conduct key holding and mobile patrol duties. - Attend to any alarm activations. - Provide emergency site cover. - Conduct welfare and site visits on a weekly planned schedule. - Take hourly check calls from lone worker staff. - Manage and accurately update the rostering system - Ensure all reports are completed as required. - Report any issues to the Contracts Managers / Operations Director Core Requirements: - Must hold a frontline SIA Licence - Must hold a full valid UK driving licence - Must be computer literate - Excellent verbal and written communication skills. - High degree of accuracy - A excellent understanding of situations, organisational skills and ability to prioritise workloads - An excellent telephone manner - The ability to work effectively under pressure - The ability to deal tactfully and effectively with a wide range of people. - A good knowledge and understanding of the SIA Industry - Ability to adapt to change - Dealing with customer enquiries in writing and by telephone - Working on their own as a lone worker - Taking ownership - Able to make decisions and work unsupervised - Able to deal with escalated client queries, handling unforeseen situations and finding solutions This position will be following a 4 on 4 off rotation pattern, covering 12 hour shifts. The successful candidate must be able to work using their own initiative as they will primarily be a lone worker. They must also be self-motivated, with the ability to perform effectively when under pressure and a reliable, enthusiastic team member. A uniform will be provided. If you wish to apply for this position, please forward a copy of your CV, quoting reference, NSDC/1
Jan 15, 2026
Full time
We are looking to recruit a night security duty controller to add to our team based at our Head Office in Hatfield. You must hold a valid SIA Licence and a full UK driving licence. Your responsibilities will include but are not limited to: - Ensuring client sites are covered at all times - Providing out of hours support to all staff on sites - Conduct key holding and mobile patrol duties. - Attend to any alarm activations. - Provide emergency site cover. - Conduct welfare and site visits on a weekly planned schedule. - Take hourly check calls from lone worker staff. - Manage and accurately update the rostering system - Ensure all reports are completed as required. - Report any issues to the Contracts Managers / Operations Director Core Requirements: - Must hold a frontline SIA Licence - Must hold a full valid UK driving licence - Must be computer literate - Excellent verbal and written communication skills. - High degree of accuracy - A excellent understanding of situations, organisational skills and ability to prioritise workloads - An excellent telephone manner - The ability to work effectively under pressure - The ability to deal tactfully and effectively with a wide range of people. - A good knowledge and understanding of the SIA Industry - Ability to adapt to change - Dealing with customer enquiries in writing and by telephone - Working on their own as a lone worker - Taking ownership - Able to make decisions and work unsupervised - Able to deal with escalated client queries, handling unforeseen situations and finding solutions This position will be following a 4 on 4 off rotation pattern, covering 12 hour shifts. The successful candidate must be able to work using their own initiative as they will primarily be a lone worker. They must also be self-motivated, with the ability to perform effectively when under pressure and a reliable, enthusiastic team member. A uniform will be provided. If you wish to apply for this position, please forward a copy of your CV, quoting reference, NSDC/1
Are you passionate about managing teams to create clean, safe, and welcoming environments? A leader in the Facilities Management sector is seeking a Soft FM Manager in Oxfordshire to elevate service standards and enhance client satisfaction. The Role As the Soft FM Manager, you'll develop and manage the cleaning service to meet stringent performance and compliance standards. You will also: Oversee the recruitment, training, and performance monitoring of your team to maximise operational efficiency. Collaborate closely with the Head of Soft FM to ensure service delivery meets contract requirements and fosters continuous improvement. Build strong relationships across teams to improve operational understanding and service delivery solutions. Monitor and report on performance metrics while implementing changes to enhance service quality and compliance. You To be successful in he role of Soft FM Manager, you'll have the following skills and experience: Strong people management skills with an ability to lead and inspire a sizeable team. Proven experience in a management role, preferably within cleaning or facilities services. IOSH Managing Safely certification is essential for this role. Ability to analyse and report on performance data and operational metrics effectively. A proactive and solutions-oriented mindset with solid communication skills. What's in it for you? This company embraces a culture of safety and teamwork, striving to achieve operational excellence. They focus on fostering strong client relationships and promoting a positive and inclusive work environment. • Competitive salary of £42,000 to £45,000 • Opportunity to make a significant impact in a leading FM organisation Apply Now! To apply for the position of Soft FM Manager, click Apply Now and submit your CV to Suleiman Mushtaq. Interviews are taking place now, so don t miss your chance to join a leading team.
Jan 15, 2026
Full time
Are you passionate about managing teams to create clean, safe, and welcoming environments? A leader in the Facilities Management sector is seeking a Soft FM Manager in Oxfordshire to elevate service standards and enhance client satisfaction. The Role As the Soft FM Manager, you'll develop and manage the cleaning service to meet stringent performance and compliance standards. You will also: Oversee the recruitment, training, and performance monitoring of your team to maximise operational efficiency. Collaborate closely with the Head of Soft FM to ensure service delivery meets contract requirements and fosters continuous improvement. Build strong relationships across teams to improve operational understanding and service delivery solutions. Monitor and report on performance metrics while implementing changes to enhance service quality and compliance. You To be successful in he role of Soft FM Manager, you'll have the following skills and experience: Strong people management skills with an ability to lead and inspire a sizeable team. Proven experience in a management role, preferably within cleaning or facilities services. IOSH Managing Safely certification is essential for this role. Ability to analyse and report on performance data and operational metrics effectively. A proactive and solutions-oriented mindset with solid communication skills. What's in it for you? This company embraces a culture of safety and teamwork, striving to achieve operational excellence. They focus on fostering strong client relationships and promoting a positive and inclusive work environment. • Competitive salary of £42,000 to £45,000 • Opportunity to make a significant impact in a leading FM organisation Apply Now! To apply for the position of Soft FM Manager, click Apply Now and submit your CV to Suleiman Mushtaq. Interviews are taking place now, so don t miss your chance to join a leading team.
Morson Edge is delighted to be working with a fast-growing Resource Management Business in Wigan. This is a hands-on, full-time position, fully office based, and offering a salary of up to £40,000 for the right candidate. This role is ideal for someone who enjoys autonomy, variety, and working in a fast-paced, changeable environment where no two days are the same click apply for full job details
Jan 15, 2026
Full time
Morson Edge is delighted to be working with a fast-growing Resource Management Business in Wigan. This is a hands-on, full-time position, fully office based, and offering a salary of up to £40,000 for the right candidate. This role is ideal for someone who enjoys autonomy, variety, and working in a fast-paced, changeable environment where no two days are the same click apply for full job details
Select how often (in days) to receive an alert: Global Quality Excellence Director City: Slough We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Research & Development In R&D, we're full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals - all working to create a cleaner, healthier world. With nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance. We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality. The size of our organisation means you'll have the opportunity to learn and work in different functions within R&D, giving you exposure to different disciplines, teams and environments. You will also have access to our R&D Academy, designed to develop our team and allow you to grow in our great organisation. About the role Global Quality Excellence Director Slough, UK, Hybrid Hiring Manager: Closing date: 30th January 2026 The Director of the Quality Excellence is a senior leadership role responsible for establishing and leading a centralised function that defines, promotes, and governs best in class quality standards, best practices, and quality excellence. This role drives creation and implementation of the global Quality strategy as well as ensures alignment with strategic goals, regulatory requirements (e.g FDA, MHRA, ICH), and customer expectations, fostering a culture of quality and operational excellence using data analytics to identify key risks to the business and resolve or mitigate the risk to Reckitt Your responsibilities Reporting to the Global SVP of Quality, the primary scope of the role is: Develop and execute the global quality strategy aligned with organisational goals. Align quality goals with business objectives and drive enterprise-wide adoption. Partner with internal stakeholders to ensure quality is embedded from development through to commercialisation. Oversee the continuous improvement of the Quality Management System (QMS) Define and maintain enterprise-wide quality frameworks, policies, procedures and standards Ensure compliance with industry regulations, certifications and internal quality benchmarks Oversees the continuous improvement and operational excellence strategy across the QC laboratories, ensuring standardisation and harmonization of processes and driving digital transformation and automation projects. Oversees the development of global microbiological and hygiene application across the global manufacturing network including oversight of hygiene/micro risk assessments and contamination control strategies for manufacturing environments. Design and deliver training and capability building programmes to upskill quality teams Mentor and coach quality professionals and cross functional teams Build and lead a high performing team of quality professionals Define KPI and dashboards to monitor quality performance across the enterprise Provide executive level reporting and insights to highlight opportunities and drive decision making The experience we're looking for Progressive experience in quality management, within in a senior leadership role Proven track record of leadingquality excellence programsacross multiple sites or regions. Good understanding of overall legislation applicable to global business including Manufacturing, R&D and Commercial. Experience leading quality transformation initiatives including digital quality systems Skilled in data analytics and KPIs to drive performance Proven success in leading cultural change towards quality excellence Experience building and mentoring high performing quality teams Passion for developing future quality leaders and fostering a learning culture The skills for success Commercial Awareness, Business Partnership, Collaboration, Partnership building, Ability to challenge the status quo, Propose improvement, Accountability, Adaptability, Collaborator, R&D, Product Lifecycle Management. What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
Jan 15, 2026
Full time
Select how often (in days) to receive an alert: Global Quality Excellence Director City: Slough We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Research & Development In R&D, we're full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals - all working to create a cleaner, healthier world. With nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance. We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality. The size of our organisation means you'll have the opportunity to learn and work in different functions within R&D, giving you exposure to different disciplines, teams and environments. You will also have access to our R&D Academy, designed to develop our team and allow you to grow in our great organisation. About the role Global Quality Excellence Director Slough, UK, Hybrid Hiring Manager: Closing date: 30th January 2026 The Director of the Quality Excellence is a senior leadership role responsible for establishing and leading a centralised function that defines, promotes, and governs best in class quality standards, best practices, and quality excellence. This role drives creation and implementation of the global Quality strategy as well as ensures alignment with strategic goals, regulatory requirements (e.g FDA, MHRA, ICH), and customer expectations, fostering a culture of quality and operational excellence using data analytics to identify key risks to the business and resolve or mitigate the risk to Reckitt Your responsibilities Reporting to the Global SVP of Quality, the primary scope of the role is: Develop and execute the global quality strategy aligned with organisational goals. Align quality goals with business objectives and drive enterprise-wide adoption. Partner with internal stakeholders to ensure quality is embedded from development through to commercialisation. Oversee the continuous improvement of the Quality Management System (QMS) Define and maintain enterprise-wide quality frameworks, policies, procedures and standards Ensure compliance with industry regulations, certifications and internal quality benchmarks Oversees the continuous improvement and operational excellence strategy across the QC laboratories, ensuring standardisation and harmonization of processes and driving digital transformation and automation projects. Oversees the development of global microbiological and hygiene application across the global manufacturing network including oversight of hygiene/micro risk assessments and contamination control strategies for manufacturing environments. Design and deliver training and capability building programmes to upskill quality teams Mentor and coach quality professionals and cross functional teams Build and lead a high performing team of quality professionals Define KPI and dashboards to monitor quality performance across the enterprise Provide executive level reporting and insights to highlight opportunities and drive decision making The experience we're looking for Progressive experience in quality management, within in a senior leadership role Proven track record of leadingquality excellence programsacross multiple sites or regions. Good understanding of overall legislation applicable to global business including Manufacturing, R&D and Commercial. Experience leading quality transformation initiatives including digital quality systems Skilled in data analytics and KPIs to drive performance Proven success in leading cultural change towards quality excellence Experience building and mentoring high performing quality teams Passion for developing future quality leaders and fostering a learning culture The skills for success Commercial Awareness, Business Partnership, Collaboration, Partnership building, Ability to challenge the status quo, Propose improvement, Accountability, Adaptability, Collaborator, R&D, Product Lifecycle Management. What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
