Money Advice Caseworker We are seeking an experienced Debt Adviser with experience of providing debt advice and casework. If you care deeply about helping people, enjoy problem-solving, and want to make a real difference in your community, we would love to hear from you. Position: Money Advice Caseworker Location: West Sussex (Location choice of Shoreham, Worthing and Haywards Heath. Hybrid working would also be considered) Salary: £29,000 PA (pro rata for part time) depending on experience Hours: Full or part-time, 30 - 37 Hours, Mon-Fri Contract: Fixed term Maternity contract - 12 months Closing date: 9th November 2026 Interview date: 19th November 2026 About the Role As a Money Advice Caseworker, you will work directly with clients experiencing debt and financial hardship. You will provide high-quality advice and casework, helping clients understand their options and take positive steps towards resolving their financial difficulties. You will support clients with compassion and professionalism, breaking down complex information into practical, achievable solutions. This includes assessing financial circumstances, preparing realistic budgets, identifying priority debts, negotiating with creditors, and empowering clients to make informed decisions about their finances. About You We would love to hear from you if you have/are: Experience of debt, money, welfare benefits, or related advice work. Knowledge of debt services, creditor negotiation, and financial capability support. An empathetic communicator Comfortable with numbers and difficult conversations A natural problem solver who stays calm under pressure Organised, resilient, and adaptable A team player who's open to feedback Debt advice qualifications are helpful but not essential - we'll support your development every step of the way. About the Organisation Join an independent charity and member of the Citizens Advice Network providing independent, free and confidential advice to the public on the problems they face. The charity support over 30,000 people a year on more than 80,000 problems. What's on Offer The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth, plus: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave Workplace pension: Auto-enrolment into our pension scheme The organisation is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability. Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker, Money and Debt Advisor, Money and Debit Advice, Money Advisor, Money and Debt Officer, Debt Advice, Debt Advisor, Debt Caseworker. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Oct 23, 2026
Full time
Money Advice Caseworker We are seeking an experienced Debt Adviser with experience of providing debt advice and casework. If you care deeply about helping people, enjoy problem-solving, and want to make a real difference in your community, we would love to hear from you. Position: Money Advice Caseworker Location: West Sussex (Location choice of Shoreham, Worthing and Haywards Heath. Hybrid working would also be considered) Salary: £29,000 PA (pro rata for part time) depending on experience Hours: Full or part-time, 30 - 37 Hours, Mon-Fri Contract: Fixed term Maternity contract - 12 months Closing date: 9th November 2026 Interview date: 19th November 2026 About the Role As a Money Advice Caseworker, you will work directly with clients experiencing debt and financial hardship. You will provide high-quality advice and casework, helping clients understand their options and take positive steps towards resolving their financial difficulties. You will support clients with compassion and professionalism, breaking down complex information into practical, achievable solutions. This includes assessing financial circumstances, preparing realistic budgets, identifying priority debts, negotiating with creditors, and empowering clients to make informed decisions about their finances. About You We would love to hear from you if you have/are: Experience of debt, money, welfare benefits, or related advice work. Knowledge of debt services, creditor negotiation, and financial capability support. An empathetic communicator Comfortable with numbers and difficult conversations A natural problem solver who stays calm under pressure Organised, resilient, and adaptable A team player who's open to feedback Debt advice qualifications are helpful but not essential - we'll support your development every step of the way. About the Organisation Join an independent charity and member of the Citizens Advice Network providing independent, free and confidential advice to the public on the problems they face. The charity support over 30,000 people a year on more than 80,000 problems. What's on Offer The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth, plus: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave Workplace pension: Auto-enrolment into our pension scheme The organisation is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability. Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker, Money and Debt Advisor, Money and Debit Advice, Money Advisor, Money and Debt Officer, Debt Advice, Debt Advisor, Debt Caseworker. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Do you want to work in a role supporting people to overcome significant barriers to accessing accommodation in Bristol and South Gloucestershire? We are looking for two Complex Caseworkers to join a new regional service delivered by St Mungo's and 4 partner organisations. The service will support people facing the greatest barriers to accessing and sustaining accommodation across Bath and North East Somerset, Bristol, North Somerset and South Gloucestershire. Working with around 80 people experiencing multiple disadvantage and rough sleeping, the service will focus on trauma-informed support. Our aim is to reduce rough sleeping through specialist casework, multi-disciplinary case reviews, personalised 'My Team Around Me' support, and the development of a regional rough sleeping strategy. As a Complex Caseworker, you will manage a caseload of clients, providing intensive, relationship-based support to build trust, overcome barriers, and achieve positive outcomes. You will: Build relationships and provide person centred support, specialist interventions, and multi-disciplinary approaches to secure sustainable outcomes. Support clients to improve life skills and build recovery networks that address needs such as physical and mental health, or substance use. Work with organisations, peers, and communities to help clients sustain accommodation, improve health, and access employment. Work in partnership with statutory and VCFS organisations to support people experiencing multiple disadvantage and social exclusion. Contribute to evidence-based practice and systemic change that benefits people experiencing severe and/or multiple disadvantage. The role is based at St Mungo's central Bristol office, with regular travel across Bristol and South Gloucestershire. It's not always an easy job, but the opportunity to help individuals experiencing homelessness to overcome barriers and achieve outcomes is highly rewarding. About you Our purpose is to end homelessness and rebuild lives. We are always looking for people who share our ambitions. This rewarding role is an excellent next step for someone with existing experience working with people experiencing homelessness or other relevant challenges. Our purpose is to end homelessness and rebuild lives. We are looking for someone with experience supporting people experiencing homelessness or other complex challenges. If you can demonstrate the following, we'd love to hear from you: Strong communication skills and the ability to build effective relationships with a wide range of people. Experience managing a caseload and delivering support services within homelessness, housing, or similar settings. A good understanding of the complex issues faced by people experiencing homelessness and the barriers they face in accessing services. A full UK driving licence (or equivalent) is desirable, or the ability to travel efficiently across Bristol and South Gloucestershire, including rural areas. If you have the resilience and patience to support people with complex needs and challenging behaviour, we will provide the training and tools you need to help clients end rough sleeping for good. How to apply Download the job description to find the person specification and essential criteria for the role. Closing date: 22:59pm on 4 November 2026 Interview and assessments will take place on: 16 November 2026 This role is not eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment.
Oct 23, 2026
Full time
Do you want to work in a role supporting people to overcome significant barriers to accessing accommodation in Bristol and South Gloucestershire? We are looking for two Complex Caseworkers to join a new regional service delivered by St Mungo's and 4 partner organisations. The service will support people facing the greatest barriers to accessing and sustaining accommodation across Bath and North East Somerset, Bristol, North Somerset and South Gloucestershire. Working with around 80 people experiencing multiple disadvantage and rough sleeping, the service will focus on trauma-informed support. Our aim is to reduce rough sleeping through specialist casework, multi-disciplinary case reviews, personalised 'My Team Around Me' support, and the development of a regional rough sleeping strategy. As a Complex Caseworker, you will manage a caseload of clients, providing intensive, relationship-based support to build trust, overcome barriers, and achieve positive outcomes. You will: Build relationships and provide person centred support, specialist interventions, and multi-disciplinary approaches to secure sustainable outcomes. Support clients to improve life skills and build recovery networks that address needs such as physical and mental health, or substance use. Work with organisations, peers, and communities to help clients sustain accommodation, improve health, and access employment. Work in partnership with statutory and VCFS organisations to support people experiencing multiple disadvantage and social exclusion. Contribute to evidence-based practice and systemic change that benefits people experiencing severe and/or multiple disadvantage. The role is based at St Mungo's central Bristol office, with regular travel across Bristol and South Gloucestershire. It's not always an easy job, but the opportunity to help individuals experiencing homelessness to overcome barriers and achieve outcomes is highly rewarding. About you Our purpose is to end homelessness and rebuild lives. We are always looking for people who share our ambitions. This rewarding role is an excellent next step for someone with existing experience working with people experiencing homelessness or other relevant challenges. Our purpose is to end homelessness and rebuild lives. We are looking for someone with experience supporting people experiencing homelessness or other complex challenges. If you can demonstrate the following, we'd love to hear from you: Strong communication skills and the ability to build effective relationships with a wide range of people. Experience managing a caseload and delivering support services within homelessness, housing, or similar settings. A good understanding of the complex issues faced by people experiencing homelessness and the barriers they face in accessing services. A full UK driving licence (or equivalent) is desirable, or the ability to travel efficiently across Bristol and South Gloucestershire, including rural areas. If you have the resilience and patience to support people with complex needs and challenging behaviour, we will provide the training and tools you need to help clients end rough sleeping for good. How to apply Download the job description to find the person specification and essential criteria for the role. Closing date: 22:59pm on 4 November 2026 Interview and assessments will take place on: 16 November 2026 This role is not eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment.
We are seeking a dedicated and compassionate Caseworker to join our Domestic Abuse team based at our office in Southampton Central. This role is fully office based and regular travel throughout Hampshire will be required. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: shift patterns can be discussed at interview Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users. As a Caseworker you will: Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process. Conduct risk & needs assessments, ensuring each victim receives tailored support & information. Identify barriers to accessing services & work with partners to provide ongoing support. Keep accurate & confidential case records on a bespoke case management system Make calls to offer support to victims of domestic abuse, delivering immediate support. Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support. Liaise and actively engage with other local providers to share information on the VS service offer Work as part of a team with staff and the volunteer team to provide a seamless service to clients About You You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial. You will need: Strong written & verbal communication skills. Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard Good organisational & time management skills, able to manage competing needs and priorities. To work effectively both as part of a team & independently To develop & maintain partnerships with internal & external organisations. The ability to maintain professional boundaries & confidentiality. Personal resilience to manage exposure to highly emotional or sensitive demands of the role This role involves regular travel through Hampshire and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Oct 22, 2026
Full time
We are seeking a dedicated and compassionate Caseworker to join our Domestic Abuse team based at our office in Southampton Central. This role is fully office based and regular travel throughout Hampshire will be required. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: shift patterns can be discussed at interview Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users. As a Caseworker you will: Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process. Conduct risk & needs assessments, ensuring each victim receives tailored support & information. Identify barriers to accessing services & work with partners to provide ongoing support. Keep accurate & confidential case records on a bespoke case management system Make calls to offer support to victims of domestic abuse, delivering immediate support. Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support. Liaise and actively engage with other local providers to share information on the VS service offer Work as part of a team with staff and the volunteer team to provide a seamless service to clients About You You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial. You will need: Strong written & verbal communication skills. Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard Good organisational & time management skills, able to manage competing needs and priorities. To work effectively both as part of a team & independently To develop & maintain partnerships with internal & external organisations. The ability to maintain professional boundaries & confidentiality. Personal resilience to manage exposure to highly emotional or sensitive demands of the role This role involves regular travel through Hampshire and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We are seeking a dedicated and compassionate Independent Stalking Advocacy Caseworker (ISAC) to join our Operations team on a hybrid basis working both at home and from our office in Hackenthorpe. This is a hybrid role that may require regular travel throughout South Yorkshire. Applicants do not need to hold an accredited ISAC qualification at the point of application. However, the successful candidate must be willing to undertake and successfully complete the required ISAC training once in post. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to the Victims preferences i.e. home visits or via conference calls, to explain our services, and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users. As a Caseworker you will: Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process. Conduct risk & needs assessments, ensuring each victim receives tailored support & information. Identify barriers to accessing services & work with partners to provide ongoing support. Keep accurate & confidential case records. About You You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial. You will need: Strong written & verbal communication skills. Competent IT skills, able to use generic systems. Good organisational & time management skills, able to manage competing needs and priorities. To work effectively both as part of a team & independently To develop & maintain partnerships with internal & external organisations. The ability to maintain professional boundaries & confidentiality. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Oct 21, 2026
Full time
We are seeking a dedicated and compassionate Independent Stalking Advocacy Caseworker (ISAC) to join our Operations team on a hybrid basis working both at home and from our office in Hackenthorpe. This is a hybrid role that may require regular travel throughout South Yorkshire. Applicants do not need to hold an accredited ISAC qualification at the point of application. However, the successful candidate must be willing to undertake and successfully complete the required ISAC training once in post. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to the Victims preferences i.e. home visits or via conference calls, to explain our services, and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users. As a Caseworker you will: Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process. Conduct risk & needs assessments, ensuring each victim receives tailored support & information. Identify barriers to accessing services & work with partners to provide ongoing support. Keep accurate & confidential case records. About You You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial. You will need: Strong written & verbal communication skills. Competent IT skills, able to use generic systems. Good organisational & time management skills, able to manage competing needs and priorities. To work effectively both as part of a team & independently To develop & maintain partnerships with internal & external organisations. The ability to maintain professional boundaries & confidentiality. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We are seeking a dedicated and compassionate Caseworker to join our team based at our office in Portsmouth. This role is fully office based and regular travel throughout Hampshire will be required. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: shift patterns can be discussed at interview Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users. As a Caseworker you will: Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process. Conduct risk & needs assessments, ensuring each victim receives tailored support & information. Identify barriers to accessing services & work with partners to provide ongoing support. Keep accurate & confidential case records on a bespoke case management system Make calls to offer support to victims of domestic abuse, delivering immediate support. Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support. Liaise and actively engage with other local providers to share information on the VS service offer Work as part of a team with staff and the volunteer team to provide a seamless service to clients About You You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial. You will need: Strong written & verbal communication skills. Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard Good organisational & time management skills, able to manage competing needs and priorities. To work effectively both as part of a team & independently To develop & maintain partnerships with internal & external organisations. The ability to maintain professional boundaries & confidentiality. Personal resilience to manage exposure to highly emotional or sensitive demands of the role This role involves regular travel through Hampshire and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Oct 21, 2026
Full time
We are seeking a dedicated and compassionate Caseworker to join our team based at our office in Portsmouth. This role is fully office based and regular travel throughout Hampshire will be required. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: shift patterns can be discussed at interview Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users. As a Caseworker you will: Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process. Conduct risk & needs assessments, ensuring each victim receives tailored support & information. Identify barriers to accessing services & work with partners to provide ongoing support. Keep accurate & confidential case records on a bespoke case management system Make calls to offer support to victims of domestic abuse, delivering immediate support. Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support. Liaise and actively engage with other local providers to share information on the VS service offer Work as part of a team with staff and the volunteer team to provide a seamless service to clients About You You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial. You will need: Strong written & verbal communication skills. Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard Good organisational & time management skills, able to manage competing needs and priorities. To work effectively both as part of a team & independently To develop & maintain partnerships with internal & external organisations. The ability to maintain professional boundaries & confidentiality. Personal resilience to manage exposure to highly emotional or sensitive demands of the role This role involves regular travel through Hampshire and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
An exciting opportunity has arisen for Personal Advisers to join our Care Leavers team at Hampshire County Council. Are you looking for a challenging and diverse role working as part of a friendly and supportive team, with an opportunity to make a real difference? The Role: Hampshire County Council's Care Leavers' teams are committed to improving outcomes for young people when they leave our care. As corporate parents, we want our young people to grow into confident adults and support them in making the transition into adulthood and independent living; we know that success will look different for each individual. What you'll do: You will be responsible for a case load of young people aged 16-25 from different backgrounds with differing life experiences. You will organise your diary so that you can manage the priorities of visiting young people and complete the administrative work. The main role is to act as a mentor and coach for young people so that you can support them to reach their full potential. This will mean working individually with young people and liaising with our partner agencies to ensure the best outcomes and empower young people to make their own positive choices. The role is hybrid so you will be expected to work on the move, at home and in our offices. What we're looking for: The ability to establish and maintain relationships with young people aged 16-25 years and the skills to work with partner agencies and families/carers. A full understanding of the needs of young people; adverse childhood experiences and the challenges faced by care leavers in adulthood. Clear evidence of having experience of working with this client group. Demonstrate core values of patience, empathy, and compassion. A team player with strong collaborative skills but also the ability to lone work with the ability to dynamically risk assess situations and locations. Sound IT skills and able to accurately record information and use the resources at hand. To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. Why join us? Comprehensive induction programme with all necessary training. Great satisfaction from supporting young people to reach independence successfully. Commitment to personal development including the opportunity to train as a Social Worker. Preparation for future senior-level opportunities. Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles. Applicants can expect to hear from us within two weeks of the advertised closing date. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK. Other roles you may have experience of may include: youth support worker, youth worker, family support worker, residential support worker, supported accommodation worker, support worker, youth justice worker, youth caseworker
Oct 21, 2026
Full time
An exciting opportunity has arisen for Personal Advisers to join our Care Leavers team at Hampshire County Council. Are you looking for a challenging and diverse role working as part of a friendly and supportive team, with an opportunity to make a real difference? The Role: Hampshire County Council's Care Leavers' teams are committed to improving outcomes for young people when they leave our care. As corporate parents, we want our young people to grow into confident adults and support them in making the transition into adulthood and independent living; we know that success will look different for each individual. What you'll do: You will be responsible for a case load of young people aged 16-25 from different backgrounds with differing life experiences. You will organise your diary so that you can manage the priorities of visiting young people and complete the administrative work. The main role is to act as a mentor and coach for young people so that you can support them to reach their full potential. This will mean working individually with young people and liaising with our partner agencies to ensure the best outcomes and empower young people to make their own positive choices. The role is hybrid so you will be expected to work on the move, at home and in our offices. What we're looking for: The ability to establish and maintain relationships with young people aged 16-25 years and the skills to work with partner agencies and families/carers. A full understanding of the needs of young people; adverse childhood experiences and the challenges faced by care leavers in adulthood. Clear evidence of having experience of working with this client group. Demonstrate core values of patience, empathy, and compassion. A team player with strong collaborative skills but also the ability to lone work with the ability to dynamically risk assess situations and locations. Sound IT skills and able to accurately record information and use the resources at hand. To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. Why join us? Comprehensive induction programme with all necessary training. Great satisfaction from supporting young people to reach independence successfully. Commitment to personal development including the opportunity to train as a Social Worker. Preparation for future senior-level opportunities. Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles. Applicants can expect to hear from us within two weeks of the advertised closing date. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK. Other roles you may have experience of may include: youth support worker, youth worker, family support worker, residential support worker, supported accommodation worker, support worker, youth justice worker, youth caseworker
Community Outreach Officer Do you have experience of working in a customer service or community engagement role? Do you want to make a Real Difference in Your Community? We are looking for a proactive and enthusiastic people to join the team to deliver assertive outreach activities across community-based settings within your local area. If this sounds like you, then apply today! Position: Community Outreach Officer (Crisis & Resilience) Location: Crawley, Mid Sussex, Horsham Salary: £25,500 pro rata Hours: Full-Time 37 hours per week (part time working considered) Contract: Fixed Term contract - Ending 31 March 2027 Closing Date: 30th October 2026 About the Role This role is focused on supporting financial resilience, helping individuals access information, tools, and resources that can improve their financial wellbeing. You will engage directly with members of the community, promoting income maximisation support, benefit entitlement checks, budgeting tools, money-saving advice, and other practical guidance. As a confident and approachable communicator, you will be skilled at initiating conversations and building positive relationships, ensuring people feel comfortable engaging with the support available. You will identify individual needs and, where more complex advice is required, arrange appointments with specialist advisers. Working independently across a variety of community locations, you will build and maintain strong partnerships with local organisations and stakeholders, helping to extend the reach and impact of the service. About You We are looking for people with experience of customer engagement or community outreach in a range of environments. This may have been gained in roles/environments such as customer service, administration, hospitality, social care, community support. Most importantly, you will be/have: A confident and engaging communicator with the ability to build rapport quickly. An inquisitive and proactive approach to supporting people. Comfortable working autonomously in community settings. The ability to develop trusted relationships with partner organisations and stakeholders. The ability to learn new information quickly and confidently identify when specialist advice is required. Passionate about supporting individuals to improve their financial wellbeing and access the support available to them. This is an excellent opportunity for someone who enjoys working directly with communities, making a positive impact, and helping people access the information and support they need to thrive. About the Organisation Join an independent charity and member of the Citizens Advice Network providing independent, free and confidential advice to the public on the problems they face. The charity support over 30,000 people a year on more than 80,000 problems. What's on Offer The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth, plus: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave Workplace pension: Auto-enrolment into our pension scheme The organisation is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability. Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker, Money and Debt Advisor, Money and Debit Advice, Money Advisor, Money and Debt Officer, Community, Community Outreach, Community Officer, Community Engagement Officer, Community Engagement. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Oct 20, 2026
Full time
Community Outreach Officer Do you have experience of working in a customer service or community engagement role? Do you want to make a Real Difference in Your Community? We are looking for a proactive and enthusiastic people to join the team to deliver assertive outreach activities across community-based settings within your local area. If this sounds like you, then apply today! Position: Community Outreach Officer (Crisis & Resilience) Location: Crawley, Mid Sussex, Horsham Salary: £25,500 pro rata Hours: Full-Time 37 hours per week (part time working considered) Contract: Fixed Term contract - Ending 31 March 2027 Closing Date: 30th October 2026 About the Role This role is focused on supporting financial resilience, helping individuals access information, tools, and resources that can improve their financial wellbeing. You will engage directly with members of the community, promoting income maximisation support, benefit entitlement checks, budgeting tools, money-saving advice, and other practical guidance. As a confident and approachable communicator, you will be skilled at initiating conversations and building positive relationships, ensuring people feel comfortable engaging with the support available. You will identify individual needs and, where more complex advice is required, arrange appointments with specialist advisers. Working independently across a variety of community locations, you will build and maintain strong partnerships with local organisations and stakeholders, helping to extend the reach and impact of the service. About You We are looking for people with experience of customer engagement or community outreach in a range of environments. This may have been gained in roles/environments such as customer service, administration, hospitality, social care, community support. Most importantly, you will be/have: A confident and engaging communicator with the ability to build rapport quickly. An inquisitive and proactive approach to supporting people. Comfortable working autonomously in community settings. The ability to develop trusted relationships with partner organisations and stakeholders. The ability to learn new information quickly and confidently identify when specialist advice is required. Passionate about supporting individuals to improve their financial wellbeing and access the support available to them. This is an excellent opportunity for someone who enjoys working directly with communities, making a positive impact, and helping people access the information and support they need to thrive. About the Organisation Join an independent charity and member of the Citizens Advice Network providing independent, free and confidential advice to the public on the problems they face. The charity support over 30,000 people a year on more than 80,000 problems. What's on Offer The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth, plus: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave Workplace pension: Auto-enrolment into our pension scheme The organisation is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability. Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker, Money and Debt Advisor, Money and Debit Advice, Money Advisor, Money and Debt Officer, Community, Community Outreach, Community Officer, Community Engagement Officer, Community Engagement. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Do you have extensive experience and understanding of working with children and young people - including the crucial ability to build and maintain trusting relationships with young people and parents/carers who may have had previous negative experiences of services? If so, St Giles has the ideal challenge for you: as a Caseworker on our pioneering SOS project . Here we work with both victims and perpetrators of serious youth violence and other gang related offences, helping clients to be safe, move away from offending and take positive choices. About St Giles Trust An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. About this key role Your role will be to provide young person centred holistic support - including everything from helping clients to understand their own behaviour and its consequences, and promoting change, to helping clients' families to support them and providing practical help with attending appointments, education, training and employment options, housing, benefits, debt and other aspects of day-to-day living. Working flexibly within the community and within identified office spaces within London, you'll be building effective and engaging relationships with young people involved in or at risk of being involved in the criminal justice system, with the aim of improving their life chances. You'll conduct robust risk assessments and strengths-based needs assessments, with safeguarding as the priority, and ensure that all young people work towards an agreed support plan which is regularly reviewed and adapted. You'll also build effective relationships with agencies providing services to the client group, and enable clients to engage in positive activity within the community (e.g. boxing, football, etc). What we are looking for Significant experience of working with children and young people and delivering interventions that have had a positive impact. Experience of providing support, advice and advocacy, with the ability to assess clients' needs. Extensive experience of managing complex safeguarding issues with children, young people and adults who are at risk of violence or exploitation. Working knowledge of child protection and safeguarding legislation/policy, with experience of providing support, advice and advocacy to staff with a safeguarding responsibility. Understanding of the importance of good quality case recording quality assurance principles. Ability to use electronic case management systems to record all aspects of the role, including action plans, outcomes and session data on a day-to-day basis. Recognition of the importance of resilience in coping with the emotional demands of the role and demonstrable experience of managing your own wellbeing. Relevant qualification to a good standard or equivalent experience - ideally with relevant accredited training such as safeguarding, counselling or mental health first aid. As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check. We actively encourage people with personal experience of the issues facing this client group to apply for this role. We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. PERSON SPECIFICATION: In your application form, please provide a written statement (maximum 1,000 words) showing how you meet the requirements of the role by addressing each of three-person specification areas: 1) Experience, Knowledge & Qualifications 2) Skills 3) Personal Qualities. This is a fixed term maternity cover contract until 16.07.2027
Oct 15, 2026
Full time
Do you have extensive experience and understanding of working with children and young people - including the crucial ability to build and maintain trusting relationships with young people and parents/carers who may have had previous negative experiences of services? If so, St Giles has the ideal challenge for you: as a Caseworker on our pioneering SOS project . Here we work with both victims and perpetrators of serious youth violence and other gang related offences, helping clients to be safe, move away from offending and take positive choices. About St Giles Trust An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. About this key role Your role will be to provide young person centred holistic support - including everything from helping clients to understand their own behaviour and its consequences, and promoting change, to helping clients' families to support them and providing practical help with attending appointments, education, training and employment options, housing, benefits, debt and other aspects of day-to-day living. Working flexibly within the community and within identified office spaces within London, you'll be building effective and engaging relationships with young people involved in or at risk of being involved in the criminal justice system, with the aim of improving their life chances. You'll conduct robust risk assessments and strengths-based needs assessments, with safeguarding as the priority, and ensure that all young people work towards an agreed support plan which is regularly reviewed and adapted. You'll also build effective relationships with agencies providing services to the client group, and enable clients to engage in positive activity within the community (e.g. boxing, football, etc). What we are looking for Significant experience of working with children and young people and delivering interventions that have had a positive impact. Experience of providing support, advice and advocacy, with the ability to assess clients' needs. Extensive experience of managing complex safeguarding issues with children, young people and adults who are at risk of violence or exploitation. Working knowledge of child protection and safeguarding legislation/policy, with experience of providing support, advice and advocacy to staff with a safeguarding responsibility. Understanding of the importance of good quality case recording quality assurance principles. Ability to use electronic case management systems to record all aspects of the role, including action plans, outcomes and session data on a day-to-day basis. Recognition of the importance of resilience in coping with the emotional demands of the role and demonstrable experience of managing your own wellbeing. Relevant qualification to a good standard or equivalent experience - ideally with relevant accredited training such as safeguarding, counselling or mental health first aid. As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check. We actively encourage people with personal experience of the issues facing this client group to apply for this role. We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. PERSON SPECIFICATION: In your application form, please provide a written statement (maximum 1,000 words) showing how you meet the requirements of the role by addressing each of three-person specification areas: 1) Experience, Knowledge & Qualifications 2) Skills 3) Personal Qualities. This is a fixed term maternity cover contract until 16.07.2027
Senior Associate (Court of Protection Health & Welfare), Reading Award Winning, National & Top Tier Legal 500 Law Firm A fantastic opportunity for a Senior Associate Solicitor to join the specialist Court of Protection team of an award-winning Legal 500 law firm with offices across the UK. This is a particularly good opportunity for an experienced practitioner looking to manage a specialised Health & Welfare caseload, take on team leadership responsibilities, and drive business development within a supportive, flexible, and outcome-focused environment. The Role You will proactively manage a caseload of Court of Protection matters relating to health and welfare while actively supporting the Team Leader and deputising in their absence. The role offers direct involvement in complex, high-profile matters alongside team management responsibilities, including 1-to-1 monthly meetings, compliance, and contributing to the development of the firm's case management system. There is also an expectation that you will take a proactive approach to business development, giving you the opportunity to build referral networks, secure work, and raise your profile within the field. Your work is likely to include: • Section 21A and Section 16 applications, along with general COP H&W queries • Care funding issues and related public law / Education law matters • Acting as a caseworker under the Mental Health Legal Aid Contract • Direct court representation, advocacy, and instructing Counsel • Financial control, accurate time recording, and prompt billing in line with COP rules and targets About You The ideal candidate will have: • Approximately 7+ years' PQE with extensive experience in complex Court of Protection matters • Law Society Mental Health Accreditation (preferred, or a commitment to obtain it) • Demonstrated ability to coach, mentor, and develop team members to reach their potential • A strong understanding of the Mental Health Legal Aid Contract and LAA requirements • Excellent communication, teamwork, attention to detail, and initiative • Confidence in networking, building referral sources, and driving cross-referrals • A commitment to firm values: Cooperation, Courage, Excellence, Integrity, and Kindness The Firm You will be joining a progressive, nationally recognized practice whose mission is to empower clients to achieve everything from basic needs to their wildest dreams. The firm offers a flexible, outcome-based working environment rather than a standard 9-to-5 structure. You will be supported with training, shared knowledge, and a non-judgmental atmosphere where teamwork and client confidentiality are paramount. Benefits The benefits package includes: • Competitive salary plus firm-wide annual bonus scheme • Flexible, agile working arrangements (35 hours/week) • 25 days' holiday (FTE) + 3 days off at Christmas + 5 extra days paid leave every 5 years • Birthday perks: £50 gift card plus a late start or early finish • Christmas gift card (£50) and seasonal closure • 4% pension employer contribution (Standard Life) and Life Assurance (3x salary) • 24/7 Employee Assistance Program, GP helpline, and free annual flu injection • Vivup well-being portal, Tastecard app discounts, and Electric Car Salary Sacrifice / Cycle to Work schemes Interested? If you are an experienced Court of Protection Solicitor looking for a role where you can lead, shape a department, and balance career growth with true flexibility, this could be an excellent next step. Get in touch! For more information, or to discuss this opportunity confidentially, please contact me on or at .
Oct 12, 2026
Full time
Senior Associate (Court of Protection Health & Welfare), Reading Award Winning, National & Top Tier Legal 500 Law Firm A fantastic opportunity for a Senior Associate Solicitor to join the specialist Court of Protection team of an award-winning Legal 500 law firm with offices across the UK. This is a particularly good opportunity for an experienced practitioner looking to manage a specialised Health & Welfare caseload, take on team leadership responsibilities, and drive business development within a supportive, flexible, and outcome-focused environment. The Role You will proactively manage a caseload of Court of Protection matters relating to health and welfare while actively supporting the Team Leader and deputising in their absence. The role offers direct involvement in complex, high-profile matters alongside team management responsibilities, including 1-to-1 monthly meetings, compliance, and contributing to the development of the firm's case management system. There is also an expectation that you will take a proactive approach to business development, giving you the opportunity to build referral networks, secure work, and raise your profile within the field. Your work is likely to include: • Section 21A and Section 16 applications, along with general COP H&W queries • Care funding issues and related public law / Education law matters • Acting as a caseworker under the Mental Health Legal Aid Contract • Direct court representation, advocacy, and instructing Counsel • Financial control, accurate time recording, and prompt billing in line with COP rules and targets About You The ideal candidate will have: • Approximately 7+ years' PQE with extensive experience in complex Court of Protection matters • Law Society Mental Health Accreditation (preferred, or a commitment to obtain it) • Demonstrated ability to coach, mentor, and develop team members to reach their potential • A strong understanding of the Mental Health Legal Aid Contract and LAA requirements • Excellent communication, teamwork, attention to detail, and initiative • Confidence in networking, building referral sources, and driving cross-referrals • A commitment to firm values: Cooperation, Courage, Excellence, Integrity, and Kindness The Firm You will be joining a progressive, nationally recognized practice whose mission is to empower clients to achieve everything from basic needs to their wildest dreams. The firm offers a flexible, outcome-based working environment rather than a standard 9-to-5 structure. You will be supported with training, shared knowledge, and a non-judgmental atmosphere where teamwork and client confidentiality are paramount. Benefits The benefits package includes: • Competitive salary plus firm-wide annual bonus scheme • Flexible, agile working arrangements (35 hours/week) • 25 days' holiday (FTE) + 3 days off at Christmas + 5 extra days paid leave every 5 years • Birthday perks: £50 gift card plus a late start or early finish • Christmas gift card (£50) and seasonal closure • 4% pension employer contribution (Standard Life) and Life Assurance (3x salary) • 24/7 Employee Assistance Program, GP helpline, and free annual flu injection • Vivup well-being portal, Tastecard app discounts, and Electric Car Salary Sacrifice / Cycle to Work schemes Interested? If you are an experienced Court of Protection Solicitor looking for a role where you can lead, shape a department, and balance career growth with true flexibility, this could be an excellent next step. Get in touch! For more information, or to discuss this opportunity confidentially, please contact me on or at .
Are you passionate about supporting women to overcome challenges and achieve positive outcomes? Do you have experience delivering person-centred support, mentoring, advocacy, or casework? If so, we'd love to hear from you. We're looking for a dedicated Women's Alliance Caseworker to join the newly established York and North Yorkshire Women's Alliance Service, a partnership between St Giles Trust, Waythrough, and Changing Lives. Together, we're providing holistic, trauma-informed support to women across North Yorkshire, helping them build safer, healthier, and more fulfilling futures. About the Role As a Women's Alliance Caseworker, you'll provide tailored support to women facing a range of challenges, including homelessness, exploitation, substance misuse, domestic abuse, involvement with the criminal justice system, and social isolation. You'll: Deliver trauma-informed assessments and individual support plans. Provide one-to-one and group-based interventions. Work collaboratively with partner agencies including police, probation, health services, and specialist support organisations. Support women through community drop-ins and outreach services. Travel across rural communities using the Liberty Links outreach vehicle to engage women who face barriers to accessing support. Maintain accurate case records and work towards key service outcomes and targets. What We're Looking For We're seeking someone who is: Experienced in casework, support work, mentoring, advocacy, or a related role. Skilled in building trusting relationships with women who may have experienced trauma or disadvantage. Compassionate, resilient, and able to work independently and as part of a team. Comfortable working in partnership with a range of agencies and stakeholders. Confident using IT systems, including Microsoft Office and online communication platforms. Committed to safeguarding, equality, diversity, and inclusion. Relevant qualifications in social care, youth work, advice work, or equivalent experience are welcomed. Lived Experience Welcome We particularly encourage applications from individuals with lived experience of challenges such as homelessness, substance misuse, debt, criminal justice involvement, or gang affiliation, where this experience can positively inform support for women accessing our services. Essential Requirements Female applicants only (occupational requirement). Full clean driving licence. Confidence driving a transit-sized vehicle. Ability to obtain Enhanced DBS clearance and relevant vetting checks. Why Join Us? At St Giles, we believe in creating an inclusive, supportive, and empowering workplace where people can thrive. Our values are at the heart of everything we do: Empowering • Supportive • Creative • Empathic • Inclusive • Communicating Join us and become part of an innovative service making a genuine difference to the lives of women across North Yorkshire. Apply today and help women build brighter futures. An enhanced DBS check is required for this role. The role is fixed-term until 05/05/2028 . Due to the nature of the service, the role is only open to female applicants and the Equality Act 2010, Schedule 9, Part 1, Paragraph 1 applies to this post.
Oct 10, 2026
Full time
Are you passionate about supporting women to overcome challenges and achieve positive outcomes? Do you have experience delivering person-centred support, mentoring, advocacy, or casework? If so, we'd love to hear from you. We're looking for a dedicated Women's Alliance Caseworker to join the newly established York and North Yorkshire Women's Alliance Service, a partnership between St Giles Trust, Waythrough, and Changing Lives. Together, we're providing holistic, trauma-informed support to women across North Yorkshire, helping them build safer, healthier, and more fulfilling futures. About the Role As a Women's Alliance Caseworker, you'll provide tailored support to women facing a range of challenges, including homelessness, exploitation, substance misuse, domestic abuse, involvement with the criminal justice system, and social isolation. You'll: Deliver trauma-informed assessments and individual support plans. Provide one-to-one and group-based interventions. Work collaboratively with partner agencies including police, probation, health services, and specialist support organisations. Support women through community drop-ins and outreach services. Travel across rural communities using the Liberty Links outreach vehicle to engage women who face barriers to accessing support. Maintain accurate case records and work towards key service outcomes and targets. What We're Looking For We're seeking someone who is: Experienced in casework, support work, mentoring, advocacy, or a related role. Skilled in building trusting relationships with women who may have experienced trauma or disadvantage. Compassionate, resilient, and able to work independently and as part of a team. Comfortable working in partnership with a range of agencies and stakeholders. Confident using IT systems, including Microsoft Office and online communication platforms. Committed to safeguarding, equality, diversity, and inclusion. Relevant qualifications in social care, youth work, advice work, or equivalent experience are welcomed. Lived Experience Welcome We particularly encourage applications from individuals with lived experience of challenges such as homelessness, substance misuse, debt, criminal justice involvement, or gang affiliation, where this experience can positively inform support for women accessing our services. Essential Requirements Female applicants only (occupational requirement). Full clean driving licence. Confidence driving a transit-sized vehicle. Ability to obtain Enhanced DBS clearance and relevant vetting checks. Why Join Us? At St Giles, we believe in creating an inclusive, supportive, and empowering workplace where people can thrive. Our values are at the heart of everything we do: Empowering • Supportive • Creative • Empathic • Inclusive • Communicating Join us and become part of an innovative service making a genuine difference to the lives of women across North Yorkshire. Apply today and help women build brighter futures. An enhanced DBS check is required for this role. The role is fixed-term until 05/05/2028 . Due to the nature of the service, the role is only open to female applicants and the Equality Act 2010, Schedule 9, Part 1, Paragraph 1 applies to this post.
We have an exciting opportunity for an Independent Victim Advocate to join the team in the West Cumberland area of Cumbria, working 30 hours a week. This role is offered as a homebased role but with the expectation to travel across the Cumberland area. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the role As an Independent Victim Advocate you will: deliver excellent services to adult victims of crime through the direct provision of information, practical and emotional help from the point of crime and where appropriate, onwards throughout the criminal justice process. help people cope and recover from the effects of crime. act as a single point of contact, undertaking effective need and risk assessments. coordinate the overall delivery of the cope and recovery plan and recovery journey, working closely with other service providers to meet the needs of victims. You will need: Previous experience delivering a service and working directly with service users in a statutory, voluntary or community work setting Previous experience of working with vulnerable adults and/or families To be able to work without direct supervision, prioritising work and managing competing demands The ability to complete needs and risk assessments To demonstrate empathy Please see attached Job Description and Person Specification for further details. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Oct 09, 2026
Full time
We have an exciting opportunity for an Independent Victim Advocate to join the team in the West Cumberland area of Cumbria, working 30 hours a week. This role is offered as a homebased role but with the expectation to travel across the Cumberland area. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the role As an Independent Victim Advocate you will: deliver excellent services to adult victims of crime through the direct provision of information, practical and emotional help from the point of crime and where appropriate, onwards throughout the criminal justice process. help people cope and recover from the effects of crime. act as a single point of contact, undertaking effective need and risk assessments. coordinate the overall delivery of the cope and recovery plan and recovery journey, working closely with other service providers to meet the needs of victims. You will need: Previous experience delivering a service and working directly with service users in a statutory, voluntary or community work setting Previous experience of working with vulnerable adults and/or families To be able to work without direct supervision, prioritising work and managing competing demands The ability to complete needs and risk assessments To demonstrate empathy Please see attached Job Description and Person Specification for further details. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Location: On site at a Crisis hotel in East London (exact locations to be provided on successful appointment) Contract type: Locum Salary: £20 per hour and £30 per hour on Bank Holidays - 25, 28 Dec and 1 Jan Start date: Shifts between 21 Dec and 12 Jan. Must be available for an induction day w/c 14 Dec, which will include a site visit. Hours: Shifts are inclusive of an unpaid 30-minute break and staff will work either a morning, afternoon or night shift pattern. Morning shift: 09:00 - 16:00, Afternoon shift: 15:00 - 22:00, Night shift: 22:30 - 08:30 Applications close at 9am on Friday 13 November. We reserve the right to close applications early in the roles are filled. About the role The Crisis at Christmas hotels are open from 21st December 2026 - 12th January 2027, providing accommodation, food, warmth and vital services for rough sleepers over the Christmas period. The aim is to provide positive outcomes and move-on options for guests. Each guest is assigned a dedicated caseworker who will work with them on a move-on plan and support them to engage with other relevant services. Part of the Duty Manager role, with support from Crisis, is to manage the safety of guests and volunteers in the hotel environment whilst ensuring that everyone has a positive experience. You will be responsible for escalating any serious concerns or issues to the Services Engagement Officer, Guest Services Manager, Head of Christmas and on-call managers during the Christmas period who will all be able to provide advice and guidance for any issues you may encounter on site. To be considered for the role you must be able to be on site at the hotel in London during the Christmas period. This will include working on Bank Holidays and weekends. About you Previous experience managing or working intensively in a service for rough sleepers, ideally in a hostel or accommodation environment in the homelessness or related sector. Experience working with and supporting clients with multiple and complex needs. A good understanding of the issues faced by clients experiencing homelessness. Ability and confidence to consult and use own initiatives to manage risk and make appropriate decisions in complex situations. Experience holding high-quality briefings and debriefs with multiple different audiences. Ability to build and manage effective working relationships with multiple different stakeholders from a range of backgrounds. Excellent interpersonal skills and ability to communicate effectively and confidently with a wide range of audiences. DBS Requirements: The role involves working with vulnerable adults and so current registration on the DBS Update Service is required . Please note you will have to show a DBS certificate linked to your Update Service, the certificate must be an Enhanced Disclosure (including Children Barred List) or show a valid Enhanced DBS certificate for the child workforce that was issued in the last 12 months. You will also accrue annual leave during this work, which will be calculated according to statutory guidelines and will be paid in your final pay slip. Holiday entitlement will be calculated as 12.07% of actual hours worked and equates to approximately £3.80 per hour for bank holidays worked and £2.40 per hour for non-bank holiday work.
Oct 09, 2026
Full time
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Location: On site at a Crisis hotel in East London (exact locations to be provided on successful appointment) Contract type: Locum Salary: £20 per hour and £30 per hour on Bank Holidays - 25, 28 Dec and 1 Jan Start date: Shifts between 21 Dec and 12 Jan. Must be available for an induction day w/c 14 Dec, which will include a site visit. Hours: Shifts are inclusive of an unpaid 30-minute break and staff will work either a morning, afternoon or night shift pattern. Morning shift: 09:00 - 16:00, Afternoon shift: 15:00 - 22:00, Night shift: 22:30 - 08:30 Applications close at 9am on Friday 13 November. We reserve the right to close applications early in the roles are filled. About the role The Crisis at Christmas hotels are open from 21st December 2026 - 12th January 2027, providing accommodation, food, warmth and vital services for rough sleepers over the Christmas period. The aim is to provide positive outcomes and move-on options for guests. Each guest is assigned a dedicated caseworker who will work with them on a move-on plan and support them to engage with other relevant services. Part of the Duty Manager role, with support from Crisis, is to manage the safety of guests and volunteers in the hotel environment whilst ensuring that everyone has a positive experience. You will be responsible for escalating any serious concerns or issues to the Services Engagement Officer, Guest Services Manager, Head of Christmas and on-call managers during the Christmas period who will all be able to provide advice and guidance for any issues you may encounter on site. To be considered for the role you must be able to be on site at the hotel in London during the Christmas period. This will include working on Bank Holidays and weekends. About you Previous experience managing or working intensively in a service for rough sleepers, ideally in a hostel or accommodation environment in the homelessness or related sector. Experience working with and supporting clients with multiple and complex needs. A good understanding of the issues faced by clients experiencing homelessness. Ability and confidence to consult and use own initiatives to manage risk and make appropriate decisions in complex situations. Experience holding high-quality briefings and debriefs with multiple different audiences. Ability to build and manage effective working relationships with multiple different stakeholders from a range of backgrounds. Excellent interpersonal skills and ability to communicate effectively and confidently with a wide range of audiences. DBS Requirements: The role involves working with vulnerable adults and so current registration on the DBS Update Service is required . Please note you will have to show a DBS certificate linked to your Update Service, the certificate must be an Enhanced Disclosure (including Children Barred List) or show a valid Enhanced DBS certificate for the child workforce that was issued in the last 12 months. You will also accrue annual leave during this work, which will be calculated according to statutory guidelines and will be paid in your final pay slip. Holiday entitlement will be calculated as 12.07% of actual hours worked and equates to approximately £3.80 per hour for bank holidays worked and £2.40 per hour for non-bank holiday work.
Job Description The post holder will be responsible for the following: Providing a specialist advice and advocacy service to the homeless guests of our services, which include partner day centres and night shelters over the winter season Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals Attending appointments with guests occasionally when needed Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services Attending meetings with the casework team, external service providers and partner organisations when required Collating statistics and outcome measurements of the casework service for both internal and external use Maintaining a well-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR) Managing a small casework budget Undertaking any other duties to aid the good running of the project, as required by the charity Person Specification Essential At least one year experience of working one-on-one with and assessing the needs of homeless people or similar disadvantaged client groups Empathetic attitude to homeless and vulnerably-housed people Up-to-date knowledge of the welfare issues and legislation affecting homeless people Knowledge of relevant support services available to homeless people, particularly in West London Confident approach to, and experience of, dealing with challenging behaviour Ability to maintain good relationships with colleagues and external service providers Highly organised with strong time-management skills Ability to keep clear and up-to-date case records Ability to work independently and take the initiative to make important decisions Flexible and supportive team member with excellent communication skills Ability to adhere to and implement Health & Safety, HR and operational policies Understanding of and commitment to Equal Opportunities For night shelter caseworkers, willingness to work a minimum of one evening per week Desirable Ability to speak Polish, Romanian or other Eastern European languages Experience of working alongside volunteers
Oct 01, 2026
Full time
Job Description The post holder will be responsible for the following: Providing a specialist advice and advocacy service to the homeless guests of our services, which include partner day centres and night shelters over the winter season Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals Attending appointments with guests occasionally when needed Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services Attending meetings with the casework team, external service providers and partner organisations when required Collating statistics and outcome measurements of the casework service for both internal and external use Maintaining a well-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR) Managing a small casework budget Undertaking any other duties to aid the good running of the project, as required by the charity Person Specification Essential At least one year experience of working one-on-one with and assessing the needs of homeless people or similar disadvantaged client groups Empathetic attitude to homeless and vulnerably-housed people Up-to-date knowledge of the welfare issues and legislation affecting homeless people Knowledge of relevant support services available to homeless people, particularly in West London Confident approach to, and experience of, dealing with challenging behaviour Ability to maintain good relationships with colleagues and external service providers Highly organised with strong time-management skills Ability to keep clear and up-to-date case records Ability to work independently and take the initiative to make important decisions Flexible and supportive team member with excellent communication skills Ability to adhere to and implement Health & Safety, HR and operational policies Understanding of and commitment to Equal Opportunities For night shelter caseworkers, willingness to work a minimum of one evening per week Desirable Ability to speak Polish, Romanian or other Eastern European languages Experience of working alongside volunteers
