39 jobs found

Job Title: Complaints Agent Location: Chandlers Ford (Hybrid after 8 weeks onsite training) Salary: £29,904 plus earning up to a 5% bonus. Hours: Monday - Friday (08:00 - 17:00 or 09:00 - 18:00) Sponsorship: Unfortunately, we are unable to offer sponsorship for this role. Founded in 2003, Utilita Energy was created to improve the way people experience energy, putting customers at the centre of every decision. Challenging the Big 6, we built our business around delivering a fairer, more flexible service that supports customers to feel informed, in control, and confident about their energy usage and costs. Listening to our customers is fundamental to how we work, which is why fairness isn't just a value us; It's how we resolve issues, learn from feedback, and continuously improve. As pioneers of Britain's smart meter revolution, we've empowered customers with clearer insight and smarter technology. As a Complaints Handler, you'll be the trusted voice our customers rely on through listening with empathy, restoring confidence, and ensuring fair outcomes when things haven't gone as expected. What does this role involve? Working to Ofgem regulations and Utilita's internal standards, you'll manage complex complaints. Your focus will be on delivering fair, compliant resolutions that put customers first, while meeting all regulatory and quality expectations. Your focus will always be on putting the customer first, delivering a supportive and high-quality service across a range of channels including phone, email, letters and WhatsApp. You'll take full ownership of each case, listening to our customers and carefully exploring their concerns to find meaningful resolutions. By understanding what's gone wrong and why, you won't just help put things right for the individual, but you'll also help us learn, improve our processes, and reduce the chance of the same issues happening again. Who are we looking for? You'll be customer focused, empathetic, and confident communicating through multiple methods of interacting with customers. Therefore, previous experience in a phone based or complaints handling role would be desirable. You will bring a thoughtful approach, strong attention to detail, and a resilient mindset, along with a genuine commitment to continually enhancing the customer experience What we can offer you Bonus Scheme - we offer a structured bonus scheme which is made up of personal and business elements. Career progression - we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK's top 40 'Best Workplace for Development' 2024 awards. Win tickets! - we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl! Time off - we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays. On site gym - Our Chandlers Ford office offers access to a free, fully equipped onsite gym, along with showers and changing facilities. Wellbeing - your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. Health care scheme - this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis! Employee Assistance Programme - giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year. Exclusive packages - we have access to a range of discounted offers for home Sky TV and broadband packages. Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities. Death in service - we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service. Pension - we contribute 4% of your salary when you contribute 5%. About us Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet. Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. We value work-life balance and aim to support our team wherever possible. If you're looking for part-time hours or flexible working arrangements, we're happy to discuss options. If you have the skills and experience we need, we'd love to hear from you. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Credit Hire Handler Location: Sevenoaks or Liverpool with hybrid working Salary: Between 29,133 and 34,047 plus potential annual bonus of up to 2000 paid quarterly Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm About The Role: Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

About your new role Our Casualty team provides a full, expert service in defending public (PL) and employers' liability (EL) claims, across the private sector and the public sector. Weightmans' team is second-to-none in providing defendant litigation services in these and other specialist Casualty areas. We operate on a national basis with dedicated commercial insurance and public sector teams. We are currently recruiting for an NQ Solicitor to join our Casualty Local Government Team in Birmingham. Working in the dedicated Local Government team based out of Birmingham with your own caseload of predominantly fast-track claims (and/or multi track depending on experience). We receive direct instructions from both insureds and insurers for a wide range of cases involving public sector and insurance clients nationally. You will be responsible for the running of the day to day of your cases including liaising with clients, opponents, court, witnesses and undertaking your own liability investigations. Types of law/responsibilities: Predominantly PI including EL, PL and Highways Housing disrepair Property damage Complete MI procedures as and when required Achieve set financial and chargeable targets Ensure relevant deadlines, SLAs, quality measures and KPI's are adhered to Comply with relevant policies and procedures Work in accordance with Weightmans' values This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role. About You You will be a qualified Solicitor with a genuine and demonstrable interest in the above area of work. As the role is varied, we are looking for you to have a flexible approach to the work you do and be able to adapt to different tasks. We also require you to have: Current experience at handling/managing defendant EL/PL casualty claims is essential Previous experience at managing defendant EL/PL Genuine interest in claims validation Working knowledge of PL, EL, Highways Experience of handling own casualty caseload Good drafting skills Good influencing skills Excellent communication skills Excellent interpersonal and team working skills Experience of technical supervision of other case handlers Ambition and drive to grow, develop and expand your knowledge set If you meet our criteria and think this is a job where you could bring enthusiasm and commitment, then we look forward to receiving your application. Please Note: We encourage candidates to speak to us direct/apply direct for the opportunities we have available. Why work for us Come and join our award-winning organisation and team. Weightmans has been recognised as a leading employer for the 19th consecutive year at Britain's Top Employers awards 2026, and ranking top 10 in the list, the firm has also secured top positions in Chambers UK. Embark on this journey with Weightmans towards becoming one of the Top 30 UK Law firms. Why work for us? Take a look: Work for Weightmans: voted a top employer Weightmans This link contains information regarding Culture, Benefits, D&I, Recruitment Agency PSL/Non PSL and Eligibility to work in the UK information. Work for a firm where people matter - work for Weightmans

Complaints Handler £27,000 - £29,000 Liverpool Hybrid Role Do you enjoy investigating issues and delivering fair outcomes for customers? Are you looking for a complaints role in financial services where quality, integrity, and regulation genuinely matter? A well-established financial services organisation is seeking a Complaints Handler to join its Operations team in Liverpool. This role exists to ensure customer complaints are handled thoroughly, fairly, and in line with regulatory expectations, playing a key part in protecting both customers and the business. About the Business This financial services provider operates within a regulated environment, placing strong emphasis on Treating Customers Fairly, operational integrity, and high-quality customer outcomes. The business supports customers, broker partners, and internal stakeholders across a complex operational model. Role Purpose The Complaints Handler is responsible for the end-to-end logging and investigation of customer complaints, ensuring compliance with internal policy and regulatory requirements. Working closely with Complaints, Quality Assurance, Compliance, and Operations teams, the role contributes to robust investigations, clear outcomes, and continuous improvement. Key Responsibilities Log, investigate, and manage customer complaints in line with FCA and internal policy Support a compliant and consistent complaints handling process Liaise with customers, broker/dealer partners, field teams, and third-party finance partners Gather evidence and information to support complaint investigations Contribute to investigation summaries and draft final responses where required Highlight operational or regulatory risks identified during complaint reviews Work collaboratively with Complaints Managers and Quality Assurance teams About You Previous experience in complaints handling within financial services or a regulated environment Strong understanding of complaint investigation processes Highly organised with accurate and efficient administrative skills Confident communicator able to manage sensitive conversations professionally Methodical, detail-oriented, and able to manage multiple cases effectively Acts with integrity at all times and demonstrates a customer-first mindset Job Benefits Location: Liverpool (office-based / hybrid) Salary: £27-29k, dependent on experience 25 Days Holiday Annual Bonus This is an excellent opportunity for someone looking to build or strengthen their career in complaints handling, customer resolution, or compliance operations within financial services. Applications are welcomed for a confidential discussion with the recruiter.

Defendant Personal Injury Claims Handler Salary: 25,000 - 28,000 DOE Location: Bradford City Centre Contract: Full-time, Permanent An excellent opportunity has arisen for an experienced Defendant Personal Injury Claims Handler to join a highly regarded and expanding Defendant Personal Injury team based in modern offices in Bradford city centre. This role is ideally suited to a confident pre-litigation claims professional looking to take the next step in their career within a supportive, fast-paced, and performance-driven legal environment. The Role You will manage a varied caseload of pre-litigation Employer's Liability (EL) and Public Liability (PL) claims, acting on behalf of insurer and corporate clients. The role requires a methodical, process-driven approach, strong attention to detail, and excellent client-handling skills. Key Responsibilities: Managing a caseload of pre-litigation EL/PL claims from inception to settlement Investigating liability, causation, and quantum Reviewing medical evidence and expert reports Drafting correspondence and settlement negotiations Providing accurate technical advice to clients and stakeholders Ensuring compliance with regulatory requirements and internal KPIs Delivering excellent client care and maintaining high service standards About You Essential Requirements: Minimum 18 months' experience handling pre-litigation personal injury claims Strong understanding of EL/PL claims processes Excellent communication and negotiation skills High level of IT literacy and case management experience Organised, methodical, and process-driven approach Positive attitude with enthusiasm and willingness to learn Desirable: Previous experience handling retail-related claims Exposure to insurer or defendant legal environments Benefits & Package In return, you will receive a highly competitive remuneration and benefits package, including: 25,000 - 28,000 salary (depending on experience) 25 days annual leave + bank holidays, with option to purchase additional days Private medical insurance Life assurance Health cash plan Employee Assistance Programme Interest-free travel loans Rewards, recognition & wellbeing platform with retail discounts Why Apply? This is an excellent opportunity to join a well-established, respected legal practice offering long-term career progression, professional development, and a genuinely supportive working environment. Interested? Contact Judge on (phone number removed) or

Senior Complaints Handler / Team Lead (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £38,325.00 per annum Permanent, Full Time (37 hours per week) Thrive Homes are seeking a Senior Complaints Handler / Team Lead to oversee the daily operation of the complaints service, managing the team and ensuring all complaints are logged, assigned, and progressed in accordance with the Housing Ombudsman s Complaint Handling Code, relevant regulatory requirements, and Thrive s internal policies and procedures. This key role will provide daily supervision, coaching and performance management for a team of eight, ensuring wellbeing and development in line with organisational policies. While this role is hybrid, you will be required to attend our office to gain a thorough understanding of our Repairs department and how it operates. This will include spending time with colleagues, observing key processes, and building the knowledge needed to handle related complaints confidently and effectively. Other Responsibilities: Oversee a high volume of complaints correspondence, ensuring complaints and service requests are correctly identified, logged, prioritised and allocated. Allocate and monitor caseloads, records and response deadlines to ensure complaints are progressed in line with policy and agreed timescales, taking action where cases are at risk of delay and escalating high-risk matters where appropriate. Act as the first point of support for complaint handling queries from the team and wider business, providing advice in line with policy and regulatory requirements. Assist with audits, compliance activity and Ombudsman enquiries, ensuring case information and evidence is provided where required. Work collaboratively with the Complaints Resolution Manager to maintain continuity of service, providing cover or deputising where required. Line management. Requirements: Supervising or line managing staff, including allocating work, monitoring performance, supporting development and managing day-to-day operational issues. Complaints handling in social housing or a regulated environment. Working in a complaints role and applying complaint handling procedures in line with the Housing Ombudsman Complaint Handling Code or equivalent regulatory standards. Workload planning, case allocation and deadline management in a high-volume environment. Organising team workloads, allocating cases or tasks, prioritising work and ensuring responses are delivered within policy or regulatory timescales. Use of case management systems and Microsoft Excel (intermediate level or above). Using systems and spreadsheets to track cases, manage workflows or produce operational information. Providing operational guidance and supporting complex or sensitive cases. Acting as a first point of contact for colleagues, advising on complaint handling or customer cases and escalating risks appropriately. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 2nd March 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing.

Job Title: Health and Safety Officer Location : Bexley, Otterpool and Swanley Salary: Competitive Job Type: Permanent, Full time Working Hours: Monday to Friday: 08:00 - 17:30 About Us: Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: To deliver comprehensive Health and Safety support across the Bexley contract, including the Bexley RRC and Waste Transfer Station. Additionally, to provide Health and Safety support to Envar Swanley, Countrystyle Recycling Otterpool, and sites operated by the London Borough of Bexley. Responsibilities: To advise on the implementation of risk assessments and safe methods of operation, supporting staff to conduct risk assessments. To assist in the investigation of cases of alleged personal injury/health and safety breaches and provide reports as appropriate. Investigate and keep records of incidents and accidents and produce statistics for managers in order to identify any trends and provide advice on remedial actions as required. To be responsible for maintaining the My Compliance online Platform for the sites that you are responsible for. Advise on a range of specialist areas, e.g. fire regulations, hazardous substances, noise, safeguarding machinery and occupational diseases. Keep records of inspections findings and produce reports that suggest improvements To monitor the safety of the Depot building by co-ordinating regular checks and audits of the buildings and work practices, preparing reports and making recommendations for improvement as necessary. Raise awareness on Health and Safety, Environmental & Quality matters through relevant communications for example toolbox talks and briefings, delivering SHEQ Alerts and Toolbox talks and induction training where necessary Assist with reviews and audits of Countrystyle Recycling & client's sites to ensure suitability, maintain contractual obligations and ensure the safety of our staff working on these sites. To assist with the introduction of new systems of work, data recording and procedures as required, including any new H&S management software packages introduced in the future. Keeping up to date with new legislation and best practice in the industry. About you: Essentials: Hazard Identification and Risk Assessment Incident Investigation Auditing of Health and Safety Management Systems Thrive in a fast-paced environment and have the ability to work under pressure and act decisively Have 2 years previous experience as a SHEQ Officer in an industrial or construction environment IOSH Managing Safety NEBOSH NGC The SHEQ Officer will need to have strong communications skills to liaise with both internal and external stakeholders, showing leadership and commitment to health, safety and environmental regulations. Desirable: Environmental Impacts and Aspects Identification Previous experience in the waste industry NEBOSH Fire NEBOSH Environmental Management Analytical with problem solving capabilities Benefits: Car allowance Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Environmental Health and Safety Coordinator, Health and Safety Officer, SHEQ Officer, SHEQ Advisor, Document Handler, Industrial SHEQ Officer, Construction Health and Safety Officer may also be considered for this role.

A leading insurance provider in the UK is seeking a Senior AI Engineer to lead the development of AI tools that shape the future of insurance. The ideal candidate will collaborate with cross-functional teams to implement innovative AI solutions while mentoring junior engineers. This role offers a flexible working environment and a competitive salary, contributing to the success of the company's 20 live AI use cases. Join us to help deliver impactful solutions and drive business value.

Overview Job Title: Senior AI Engineer Target Start Date: ASAP Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: £90,000- £100,000 Dependent on Experience Location: Reigate, Manchester or Glasgow - Hybrid Closing Date for applications: Friday 13th February Senior AI Engineer: Step into a role where your work shapes the future of insurance. At Ageas/esure, we are building on an exciting foundation of 20 live AI use cases already empowering over 900 frontline colleagues - and we're just getting started! Responsibilities Help shape the AI roadmap across use cases and technology. Work with stakeholders to understand processes and data, identifying high value GenAI opportunities. Contribute to scalable, innovative AI delivery as part of the Data Science & AI team. Collaborate with a cross functional squad - DevOps, data engineers, developers, testers and Infosec - to productionise AI services in AWS. You'll be a key technical mentor within the team, helping to guide junior engineers and elevate our engineering standards. Skills and experience Experience delivering AI into production, solving real commercial problems and measuring impact. A self starter with a track record of taking research and models through to production to drive clear business and customer value. Skilled at balancing quick delivery with longer term capability building. Able to communicate confidently and credibly across all levels of the business, from individual contributors to the C suite. Able to work independently and efficiently to deliver projects on time, taking project briefs and refining them to strong results. Benefits At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve Top Employer status in the UK. Flexible Working - Smart Working at Ageas gives employees flexibility around location (within the UK) and, for many roles, flexibility within the working day to manage other commitments. We offer part time/job shares and a minimum of 35 days holiday (inc. bank holidays) with the option to buy/sell days. Health - Dental Insurance, Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities. Wealth - 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Work Life - Well being activities, mindfulness sessions, Sports and Social Club events and more. Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Other - Partner Life Assurance and Critical Illness cover. Tech - Deals on gadgets including Wearables, Tablets and Laptops. Getting around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Back to work - Return to work programme after maternity leave. About Ageas We are one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, serving over four million customers. As an inclusive employer, we encourage anyone to apply. We are signatories of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring recruitment processes are inclusive and fair access to support and adjustments throughout recruitment. If the list does not cover the support you need, please contact our Recruitment Team. We guarantee an interview for applicants with a disability who meet the minimum criteria for the role. We have a zero tolerance approach towards harassment during recruitment. Most roles offer some remote working flexibility, and we are open to discussing flexible working arrangements, including full time, part time or job share. For more information, see About Us. Important Notice - Recruitment Scam Alert: We will never ask for money at any stage of the recruitment process and all legitimate Ageas job opportunities are listed on our official careers pages. If you are unsure about a job offer or communications, contact with the subject FRAUD.

Technical Claims Handler Are you an experienced Technical Claims Handler with an indemnity background looking for a new position within a legal firm? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Technical Claims Handler in Bristol City Centre. Benefits and Package for a Technical Claims Handler: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Technical Claims Handler: Handling complex technical claims cases Acting as a subject matter expert across the business Providing technical and legislative claims expertise and knowledge Instructing and collaborating with claims partners, such as brokers, lawyers, investigators and assessors Developing and managing relationships with claims partners, updating existing processes, and creating new ones Key Skills and Experience of a Technical Claims Handler: You ideally will have a strong grounding in claims including technical knowledge and experience You should be able to build internal relationships and understand the expertise across the firm Having a commercial, committed and proactive approach is required You will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust Being committed to being a part of a supportive, inclusive and collaborative firm is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

RTA Litigated Recovery Handler / Litigation Executive UK - Hybrid working available (role dependent) An exciting opportunity has arisen for an experienced RTA Litigated Recovery Handler / Litigation Executive to join a well-established and growing organisation. This role involves managing a high-volume caseload of litigated recovery matters, delivering robust and high-quality claims handling with a strong commercial focus on maximising recoveries within agreed timescales. You will play a key part in supporting team performance and contributing to the overall success of the business. The Role You will take ownership of your own caseload, progressing matters efficiently while providing an excellent standard of service to clients and stakeholders. Key responsibilities include: Managing a high-volume caseload of litigated RTA recovery files in line with internal procedures and best practice Ensuring the case management system is fully updated and accurately maintained at all times Using all appropriate communication methods to progress cases proactively Providing professional, timely and practical advice to clients, with regular contact and expectation management Taking a commercial and pragmatic approach to negotiations and settlement Supporting the team to achieve and exceed targets (including recoveries and lifecycles) without compromising quality Liaising effectively with sources, experts, insurers and third parties Thriving in a target-driven environment Undertaking any other reasonable tasks required by the business Experience & Knowledge Previous experience in a customer-facing or stakeholder-focused role Experience managing your own caseload of RTA litigated recovery or ULR claims, or hands-on experience supporting such matters Knowledge of liability issues, including the Road Traffic Act and Article 75 Strong negotiation and communication skills Confident working with a case management system and MS Office Excellent organisation and attention to detail A strong commitment to delivering a high-quality service What's on Offer 25 days' annual leave plus bank holidays (or day in lieu) Hybrid working model (role dependent) 2 paid volunteering days per year Matched charity giving up to £250 Health cash plan (including dental, physio and optical) Digital wellbeing tools, fitness content and health assessments Discounts and cashback on shopping and travel Life assurance (4x salary) Pension scheme Funded professional and role-related training Wellbeing support network Regular funded social events Dress for your day policy If you're an experienced RTA recovery professional looking to take the next step in a supportive, high-performing environment, I'd love to hear from you. If interested please send an updated CV to (url removed) or call Chris on (phone number removed)

The overall purpose of this role is to provide support for the team and to ensure the smooth and efficient running of the administrative aspects of the team s caseload, ensuring a high level of quality and accuracy at all times. Key Responsibilities: Set up new matter files in hard copy and on the file management system, including policy documements and diarising of file reviews. Handle all basic procedural checks and actions on new files and ensure that files are distributed to Claims Handlers. Conduct conflict searches on new files internally. Chase up information relating to the case as required. Assist claims handlers and supervisors with their daily To Do List. Assume responsibility for basic financial administration and transactions relating to the case eg requesting payments, dealing with accounts queries, office debits. Maintain accurate management and client information on an ongoing basis, in line with client protocols. Generate monthly reporting on cases for client review, using Excel and renewal reports as requested. Conduct billing administration, with input from case managers as required. Conduct post completion administration, including the archiving of closed files. Undertake basic clerical tasks on behalf of the team eg electronic filing, updating records and photocopying. Technical Skills & Experience: Educated to GCSE level or equivalent with minimum C grade passes in Maths and English. Previous experience in an administrative role is essential. Ideally, this would be within a professional services environment. IT literate with a good working knowledge of Word and Excel. Knowledge/previous experience of database systems would be an advantage. Good keyboard skills are also essential. Personal Skills: Quality and customer service oriented with a concern for accuracy and an eye for detail. Enthusiastic and flexible. Willing to contribute and support others as part of a team effort. Able to work to deadlines and prioritise own workload effectively. Able to progress tasks using own initiative, seeking guidance and input from others where appropriate. Confident oral and written communication skills.

Claims Handlers Salary: 27,000 - 34,000 DOE + annual bonus and fantastic Benefits package Location: Newcastle - Hybrid/flexible working Working hours: 35 hours per week. Shift hours are Monday to Friday 09:00-17:00. Start date - April 2026 Opportunity We're currently recruiting for a Claims Handler Customer Settlement and Third Party Settlement. If you have experience in Motor Insurance or financial services background we would love to hear from you. You'll support our Customers through their insurance claims journey from notification to settlement. In this busy and varied role, you'll provide an excellent customer experience for our customers via different communication channels such as telephone and email. Using a variety of online tools and portals you will agree a fair settlement for their vehicle and maximise salvage returns. We need you to have: You'll love working with customers, be customer focused and passionate about finding the best outcome for our policyholders. Experience of working in insurance services would be beneficial, however if you come from strong financial services background dealing with customers we would love to speak to you. Resolution focused and resilient. Excellent verbal and written communication skills. Ability to make robust decisions based on the information presented. Self-motivated and able to manage your time effectively with case loads. Strong PC skills and ability to use new software. What's in it for you? Prepare for your retirement with our colleague pension scheme. Virtual GP Service for you and your family 365 days a year. Performance related annual bonus. Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more and sell more Embrace the benefits with lots of discounts Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave. A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want. Take part in our Buy as you Earn and Save as your Earn share schemes. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Motor Claims Handler - Newcastle Full-Time Permanent Monday to Friday Salary: 27,000 - 34,000 DOE We're looking for an experienced and detail focused Motor Claims Handler to join our team in Newcastle. This is a great opportunity for someone who enjoys problem solving, supporting customers and managing claims from start to finish. Key Responsibilities Handle motor claims from first notification to settlement. Review, assess and process claims in line with company procedures. Investigate liability, evaluate losses and negotiate settlements. Manage customer enquiries by phone and email, including more complex cases. Keep accurate records and update information in claims systems. Work with loss adjusters, subject matter experts and internal teams when needed. Learn and develop technical skills through training and coaching. Suggest ideas to improve processes within the team. Follow company policies, compliance standards and regulatory requirements. Find effective solutions to routine enquiries using set processes and guidelines. About You Experience in motor claims handling (preferred). Strong communication and negotiation skills. Excellent attention to detail and accuracy. Confident working under pressure and managing a busy workload. Customer focused with a proactive, positive approach. Comfortable learning new systems and procedures. What's on Offer 27,000 - 34,000 depending on experience Permanent, full time role Monday to Friday - no weekends Supportive team environment Opportunities for growth and development Interested? Apply now or get in touch for more details! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Motor Claims Handler - Newcastle Full-Time Permanent Monday to Friday Salary: 27,000 - 34,000 DOE We're looking for an experienced and detail focused Motor Claims Handler to join our team in Newcastle. This is a great opportunity for someone who enjoys problem solving, supporting customers and managing claims from start to finish. Key Responsibilities Handle motor claims from first notification to settlement. Review, assess and process claims in line with company procedures. Investigate liability, evaluate losses and negotiate settlements. Manage customer enquiries by phone and email, including more complex cases. Keep accurate records and update information in claims systems. Work with loss adjusters, subject matter experts and internal teams when needed. Learn and develop technical skills through training and coaching. Suggest ideas to improve processes within the team. Follow company policies, compliance standards and regulatory requirements. Find effective solutions to routine enquiries using set processes and guidelines. About You Experience in motor claims handling (preferred). Strong communication and negotiation skills. Excellent attention to detail and accuracy. Confident working under pressure and managing a busy workload. Customer focused with a proactive, positive approach. Comfortable learning new systems and procedures. What's on Offer 27,000 - 34,000 depending on experience Permanent, full time role Monday to Friday - no weekends Supportive team environment Opportunities for growth and development Interested? Apply now or get in touch for more details! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Services / Claims Handler (Travel Insurance) Cardiff - 2-3 days a week onsite Salary starting from 23,920 pa + benefits CPS Group are working with a well established insurance organisation based in the heart of Cardiff. Due to continued growth, they are looking to hire a Claims Handler to join their Travel Insurance Claims Team. The role doesn't require any previous experience, full training is given and there is excellent scope for long term career development. In this role you will focus primarily on email-based claims handling, with some phone interaction from time to time. You'd be managing your own caseload, handling travel insurance claims from start to finish, assessing validity, identifying potential fraud indicators, negotiating settlements, and ultimately ensuring customers receive a smooth and fair claims experience. Hours are Mon to Fri. 9am - 5.30pm (37.5 hours per week) with 2-3 days per week required in the Central Cardiff office. Some duties you will be carrying out: Provide high level of customer services throughout the claims process Assess liability and indemnity on the claim Identify and refer fraud indicators Negotiate settlement of claims Experience / Skill: Organised with strong attention to detail High level of communication skills both written and verbal Benefits include annual salary reviews, 25 days holiday (Plus 8 days bank holiday), Flexible working from home arrangements and equipment. Contact Zach Bennett - CPS Group UK By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)>

Case Handler Location: Manchester (M3) Pay Rate: 13.13 per hour Hours: Monday to Friday, 08:30-17:00 (1 hour lunch) Contract: Initial 3-month temporary contract with strong potential to go permanent Work Pattern: Fully onsite during training, with potential to move to hybrid working after training period We are currently recruiting an Case Handler/ Administrator to join a brilliant and well-established financial services company based in Deansgate Manchester (M3). This is a professional office-based role offering excellent long-term prospects, including the opportunity to secure a permanent position with access to multiple permanent benefits and bonuses. This role would suit someone competent and detail-oriented, and we are open to graduates looking to begin their career within financial services. Key Responsibilities: Supporting the processing of investment transfers General administrative support across the business Accurate data entry and maintenance of records Processing documentation in line with regulatory requirements Managing emails and internal correspondence Ensuring all work complies with company and industry regulations What We're Looking For: A competent and reliable individual with strong attention to detail Previous admin or office experience beneficial but not essential Graduates welcome Confident using Microsoft Office and internal systems Professional attitude and ability to work both independently and within a team Must be able to pass a credit check and DBS check What's on Offer: 13.13 per hour Full-time, Monday-Friday working hours Professional role within a reputable company Comprehensive onsite training Opportunity to move to hybrid working Strong chance of a permanent role with access to multiple permanent bonuses and benefits If you're looking for a professional administrative role with long-term potential in a great company, please apply and we'll be in touch. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Service Care Solutions is working with a Tier 1 Legal 500 company , based in Bristol , which is looking for an experienced Employment Solicitor to join their team. The work is intellectually challenging and rewarding, and the team places a strong emphasis on mutual support, knowledge-sharing and high-quality client service. Role: Employment Solicitor Location: Bristol Office - Legal 500 Firm (Hybrid / Remote Options) Salary: 40,000+ Key Responsibilities: Run a case load of Employment Tribunal claims, including drafting pleadings, drafting witness statements, negotiating settlements and advising on settlement agreements, and instructing counsel or advocates as necessary. Support the employment team with non-contentious work. Potential scope to supervise junior case handlers, depending on experience. Essential skills and competencies: A qualified Solicitor, Barrister or FCILEx (in England and Wales) with 3+ years of PQE in Employment law. A genuine passion for employment law and delivering pragmatic solutions. Prior experience of non-contentious employment work. Benefits: Competitive salary. Health cash plan & gym/lifestyle benefits Clear career progression. Hybrid working. If this Employment Solicitor role sounds like an opportunity of interest for you or someone you know, then please feel free to reach out to Hugh Barnes on (phone number removed), or email (url removed). We also welcome referrals for this position, where a successful recommendation would be worth 250.

Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: 28,646 to 32,702 Plus up to 2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm What you will be doing: As a Senior PD Handler, you will play a pivotal role in helping to build a market leading Third Party Claims Team. You will use your technical knowledge, to mitigate claims spend through appropriate management of PD claims, (including more complex liability/indemnity scenarios). You will support the competency development of your colleagues, through coaching/training You will be the Indemnity/Liability/MIB SME for your Team You will support and drive the delivery of the PD KPIs - Nil rate/Lifecycle/Spend. You will assist your Team Leader, deputizing in their absence when required. You will demonstrate a GROWTH mindset and actively promote a culture of empowerment, engagement and positivity. Support TL with handler QA/feedback What we're looking for: A positive "can do attitude" A desire to improve current processes and strategies Excellent communication skills Ability to react to changing/competing priorities PD LV3 Competency or working towards Liability LV3 Competency or working towards Indemnity LV3 Competency or working towards Excellent working knowledge of Third Party Claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Claims Handling Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Part Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.

Our client is dedicated to providing exceptional legal and customer services to their clients and partner agents. They pride themselves on their commitment to professionalism, innovation, and delivering outstanding results. As they continue to grow, they are seeking skilled and motivated Conveyancing Assistant Case Handler. With a personal development programme, ongoing on the job training and opportunities to progress, candidates can be reassured that this position is a gateway to a career in Conveyancing. Duties & Responsibilities: Assist in updating clients and introducers. Issuing of Draft Contracts on sales. Do draft financial statements on sales. Deal with redemption statements from lenders. Chase and diarise enquiries on sale. Chase and diarise purchase contracts. Deal with sale enquiries. Chase and diarise purchase replies to enquiries. Chase/help with exchanges. Do exchange letters. Do completion letters. Check secondary forms. Setting up of financial completion packs on sales. Provide administrative support to the Conveyancers. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.